Imagine having a new car for two years and the clear starts lifting. My car is full of blotches of clear coat lifting. I am still in warranty and GM denies my claim. I wish I can post pics. I took my vehicle to Yeo body shops and was told to take it back to dealer due to clear coat lifting and leak in rearview window. It is so obvious that my paint job was botched and they blame it on the environment. I will never purchase a GM vehicle ever. There are several videos on their clear coat problems on the internet and they fail to take responsibility for their clear coat problem vehicles. They would rather sale it to the consumer and wash their hands concerning the problem. I will not stop posting until I get my vehicle on TV. It is a clear mess.

This is what happened - On November 11, 2015 the tow truck took my truck to Rudolph Chevrolet which they diagnostic my truck with a non working cam and lifters. My truck is well maintained with 107k miles. I did my research and I realized there are many cases identical or similar to my situation. The dealership quote $4K repair (parts and labor). I placed a complain at GM customer service and they contacted the dealership and both decided they will help with $950 which doesnt look fair to me specially when I know there are other GM customers facing a similar case. Today 11/16/15 I called GM customer service and spoke to a unprofessional representative named Alicia. She denied to transfer me a supervisor stating the supervisor was not available since she was at lunch time. After arguing for another 8 minutes she place me on hold for over 10 minutes until the supervisor answered. Supervisor said there was nothing else to do. I asked her if there was somebody else I could talk to and she said NO, I asked her if there was another department I could place a complain, and she said NO. Supervisor said since my warranty expired there was nothing else she could do. Im only asking for help, I bought my truck in good faith and Im only asking to GM to provide help to a loyal customer.

In March 2014, I leased a Silverado double cab. No issues, truck running great. About 6 to 7 months into the lease, I started getting lights concerning the Trac Stabilizer system coming on. This came on with normal driving conditions (no wet roads or extra gravel on them). This came on a few times at first. Took it to the dealership (SeaCoast Chevrolet in Neptune, New Jersey). They could not duplicate the issue, so they gave me the truck back. Have been back 3 more times since then and still no resolution. This last time, truck stalled turning into a parking spot and the cruise control disengaged for no reason while I was doing 75 mph. This is dangerous and a major safety issue. It is now at the dealership and still have not been able to replicate the issue or come up with a solution. GM has been notified. The district manager (David **) has been involved. Have been told by many people at the dealership that they would call me back. No return calls. I have had to call them for answers. They are refusing to do anything extra besides wasting my time having make numerous trips to the dealership for repairs. They cannot perform along with major safety issues with the truck. On top of that, having to take time away from my work to do this. Extremely poor customer service on their part. Will not deal with them again once the lease is over. Handing in the keys and walking away never to return!!

In May 2019 my son purchased a New 2019 1500 Silverado Trail Boss. He graduated college, got a great job and needed a pickup. He actually purchased the truck 1 month before he graduated because of Chevy Truck Month. Last month we noticed that light passed through the bed of the truck into the wheel well. Looking into the wheel well we saw a 3 split in the wheel well that went through the bed liner. We took it to the dealership and they suggested a patch to weld the steel of the truck and a patch for the factory bedliner because General Motors will not do anything else under warranty. A 6 month old Truck with 8,000 miles that he paid $48k has a defect and General Motors will patch it. Patch the wheel well, the bed and the bedliner?I called General Motors after a complaint/claim was filed and spoke to, a Senior Advisor of Customer assistance. She claimed even though they came to that resolution they have no idea how the body shop is going to fix it, they dont know how or even if they are going to fix the bed liner. I was told nobody at customer service knows anything about the construction of the vehicle because they do not have the technical training for that. I asked to give me to someone who did have that technical training to answer my questions regarding the bed material, the patch if its a weld, etc and I was told there is no one that could help me. I was also told there was no management above the Senior Advisor, my response was you dont have a boss to which she replied, yes I have a boss so I asked to speak with him/her and apparently her boss, the head of the customer assistance branch of General Motors does not talk to customers.The Senior Advisor said GM only will replace the bed if it has multiple defects. When I said It is going to look like it has been patched and then this was the last straw she actually said Well, like I told your son if it doesnt look good, he could replace the truck bed and pay for it on his own. THE TRUCK WAS $48,000, IT IS 6 MONTHS OLD, HAS 8,000 MILES AND GM SUGGESTS THE CUSTOMER SHOULD PAY FOR A REPLACEMENT OF A GENERAL MOTORS DEFECT?? At the end of the conversation GMs final resolution was a patch and that the work would be under warranty for 12 month and if it didnt look like new the customer could pay for the replacement. My questions are: 1. What about the bed and wheel well that have be exposed to rain since it was manufactured will there be corrosion? 2. What about the fact that he now has a less than Excellent Carfax report showing body work making the car less valuable to sell or trade in? 3. What about he has a patched bedliner and sheet steel weld patch on a New truck? Are they going to cover any problems stemming from this fix?4. Why would it ever be acceptable for your a Senior Advisor in customer service to suggest more than once that if the patch for a factory defect decreases value or negatively affects the aesthetics of the new vehicle then the customer could pay for it.I have owned 10 General Motors vehicles in my life some trucks, some cars, suv. I guarantee you I will NEVER buy another GM product, my kids and family will never buy a gm product, I am disgusted they will not stand behind their product or the quality of their product. We asked GM replace the bed not the vehicle and they wont even replace the FACTORY installed liner. General Motors is a disgrace to Made in the USA products.

Bought used 2010 Camaro 12/2016. Timing chain is now stretched out. Back in 2010 GM sent out a service bulletin advising to get this replaced with a better grade. GM now has to replace the 3-timing chains. They told me to have a diagnostic test at their dealer, I had already had one done, brought car to local dealer. Sure enough my mechanic was correct. Code P008 timing chains stretched. Paid $160 for this for GM to tell me Sorry a service bulletin is not a recall. On real next step is I will try BBB for this is the first very expensive car I bought for my handicap child and this is just not right. Will not give up.

My timing chain needs replacing on My 2009 CTS. The code indicated the failure at 93,000.00. The car was properly maintained so I was surprised at this. In researching this I found it is a common known problem with the 3.6 for many models and years. GM refused to have a recall and chose a warranty extension on a few vehicles by VIN number, but left the majority of their customers stuck with $1,000.00 to $1,800.00 bill depending on where it is repaired. I have always supported GM with half of my family having worked for them. I will NEVER buy another GM vehicle, and will discourage all my clients, (approx 1000) and social media followers, another 1200 from trusting GM again. They are unethical.

I am SO frustrated with Buick - Shenandoah Motors - and my 2010 Enclave right now!!! Thousands of $ in repairs since September (like in the neighborhood of $6500) - not including the usual oil changes and new tires. Went to pick it up today after a new transmission installation and the car is whining like crazy. Do they even test drive these things before they turn them loose for customers to take out on the road?? This has been an ongoing issue and finally GM Corporate agreed to pay $1111.23 of this most recent repair (not included in OUR $6.5k to date). Now its back in the shop (fortunately we didnt even drive off the lot before we went right back in and said something was wrong - AGAIN). Called GM Corporate but its after 5:00 so my rant will have to wait until tomorrow when they call back. CRAPPY SERVICE @ SHENANDOAH MOTORS.

We are the original owners of a 1999 GMC Suburban 1500, purchased new from a dealership that is no longer in existence. The vehicle currently has a non-functioning air bag module. In or about mid-July, 2014, we took our vehicle to Seidners Collision Center in **, CA to have some work done due to a sideswipe accident. At the same time our vehicle was in the shop for repairs, we asked Seidners to take a look at the airbag light that was on. Seidners sent our vehicle out to a certified air bag diagnostic center and it was determined that we needed a new module. They also informed us that they had called at least five dealerships in our general area and were told the part was discontinued. They further informed us that if they were to obtain and install a third-party part, they would not warrant the work.On July 28, 2014, I called GMCs Corporate Offices (866) 363-2273 at approximately 2:00 p.m. I spoke with Jade in the Customer Assistance Department. She assigned us File #**. After explaining that we were told the air bag module for our vehicle was no longer available, Jade put us in touch via a 3-way conference call with a local dealership. A representative from said dealership informed me that part # 9378245, priced at $533.00, is listed as unavailable. When I asked what unavailable meant, he could not give me a direct answer. Jade then directed me to several external websites which she said were GMC approved. The websites I was directed to are as follows: acdelco, mycertifiedservice, chevy-classic-parts.None of the above websites had the part I was looking for. On July 28, 2014 at approximately 4:45, I received a call from ** the parts manager at the above dealership. He said he checked with his shop foreman who said if the airbag light is on, he cannot say definitively whether the airbag will deploy or not. ** said he would place an order for the part for us even though it is listed as unavailable. He also said he would follow up with me as more information becomes available.After I received the above phone call, I called GMC Customer Service again and spoke with Mary, one of the supervisors. I informed her about the safety concerns we have until the part comes in, especially given that there is no estimated time of arrival. I also informed her that I believe this problem is more of a corporate issue than a dealership issue. Corporate should be responsible for making sure that parts are available to the dealerships. The dealership has been as helpful as they can possibly be, but it is not their fault that the part is unavailable.On August 14, 2014, at approximately 9:00 a.m., I received a follow-up call from the parts manager at the above dealership. He informed me that the part is still on order and there is still no estimated time of arrival. He said he was merely making a courtesy call. After receiving the above phone call, I again called GMC Corporate. The phone call was made at 9:35 a.m. I spoke with Carla, another supervisor. She said she would call the parts manager at the above dealership to get the order number and would get a District Supervisor to call me within 48 hours. I have not received a call from any District Supervisor to date.On August 25, 2014 at approximately 5:20 p.m., I received a call from Cecelia, yet another GMC Customer Service representative. She informed me that the air bag module cannot be expedited and there is still no anticipated date of arrival. I again reiterated my safety concerns. Cecelias response was for me to rent a car. I asked if GMC would reimburse for a rental car and she said, No, its on you. I again asked to speak to a supervisor. Cecelia put me on hold and came back to say that no supervisors were available. I asked if I could hold on the line and she told me that All supervisors would be tied up for the rest of the day.I think all of the above illustrates GMC Corporates horrendous customer service. As you can see, I have at least had some follow-up with the dealership, but the same cannot be said of GMC Corporate. It has now been 6 weeks and we have made no progress whatsoever in obtaining the needed part. Every time we drive the vehicle, we are taking a safety risk. My husband frequently uses the car to transport kids for Boy Scout activities, and hypothetically, if an accident were to occur where the airbags did not deploy, we will certainly hold GMC responsible.I also did a Live Chat asking for an email address for whoever is above the GMC Customer Service supervisors and was told they were not allowed to give out email addresses. GMC Corporate is by far the worst company I have ever dealt with. Why all the hiding?

We bought a 2011 GMC Terrain SLT brand new from the dealer. At 19,000 miles the AC compressor went out, warranty covered that expense. 2 years later the compressor had a leak and the dealer recharged the compressor. This was done without our knowledge while we had the vehicle in for an oil change. At 90,000 miles we had a new transmission installed for $4200. That was our fault for not getting rid of the Terrain. In 2017 the check engine light came on, we were told it was a sensor for the exhaust. 2 days ago the AC compressor went out again. The Terrain was back at the dealer today. We were told the compressor was bad and needed replacing, $1000. The check engine light was really the timing chain needed to be replaced $2000. The vehicle has 115000 miles on it and I cant afford to have it fixed. GMC should step up to the plate and give me and my wife some assistance. We are both retired living off social security!!

The brakes on my 2017 Buick Envision squeak loudly when backing up and I only had 12,000 miles when this first occurred. I have taken the car twice to Suburban Buick GMC of Troy, Michigan and they said GM is aware of the issue but will not repair since it is life threatening. GM has notified all dealers that this is caused by performance brakes that have dust buildup. The service person stated they have had hundreds of complaint across all GM cars that have these performance brakes. I have purchased dozens of GM cars in the past but will consider other car companies in the future. Has anyone experienced this problem with other car manufacturers?

After buying my 3rd truck from GM at this point I’m potentially done with them. 2 year old Sierra needed the radiator replaced because of a faulty design which had a hole in the radiator. Dealership told me in exact words that this should not happen on a 2 year old vehicle. GM took over a week to review my case then to call me and explain that no reimbursement would happen because I didn’t leave my vehicle at the dealership until they had a answer. No coverage for the repairs would be happening. So if I had been without a vehicle for over a week waiting for GM they would just of potential offered to cover the repairs.GM customer service called me 4x during the week asking the same questions that were given to them from the initial complaint. I am not someone to expect or ask for assistance but felt it was only right after their only dealership stated this was something that should not be needing to be replaced. I’ve kept up on all maintenance and consistent service records through their dealership. I will be taking my business elsewhere as this company has gotten enough of my business buying 3 trucks over 60k each and they can’t even show any loyalty to a routine repeated customer.

After driving my 2010 Equinox purchased new for 18000 mi. with mostly highway driving at 55-60, the best I get is 22mpg. That is a far cry from the22/29 which was highly advertised for a 4 cylinder awd. It was the main selling point for me. The service manager at Richard Chev. told me that I will not see those numbers and he didnt know how they came up with them. After 45 yrs., this will be my last GM purchase. Just once, it would be nice if a company meant what they said and said what they meant.

Product Safety recall 08411 fuel system control module - Turns out the fuel system control module failed on my GM SUV, exactly like they said in the recall notice, however since my trucks VIN # is only a few units past the group of numbers they assumed to be the bad ones, no help at the dealer. I sent a note to GM, still waiting on a response.

I have a 2018 Chevy Traverse High Country and underneath the wheel fender skirt below happens to be a cheap fiber material that is starting to come down on the fifth day that I drove this vehicle and it will become a road hazard issue that needs to be addressed immediately. Which I think in my professional opinion it should have been a hard plastic that repels and prevents water intrusion and moisture from getting in the engine area department etc. Also for the tow hitch you have to remove the plastic panel in order to install a tow hitch that completely exposes the structure of the bumper which it looks awful. It should be a trim nicely around the tow hitch. Also you dont get any TVs nor USB MP3 configuration, the navigation is not accurate.

I bought a 2010 Chevy Equinox 2 years ago and in the last 6 months, I have had nothing but issues. In January I had to have my timing belts replaced (under warranty), then in April there was a issue with the motor using too much oil. They had to replace half the motor (which was under a special warranty). Fast forward to last week, the transmission went!!! I took it back to the dealership just to find out that the 5 yr warranty had expired in the beginning of the month (never knew this was only good from the first time it was bought off the lot.) The dealership was able to get GM to cover a portion of it but I would still have to pay $1600 out of pocket. I feel that they should cover more than that stating all the issues I have been having.I called GM and spoke with a Kathy. She pretty much told me that I should be grateful that they are helping me at all and I can either take the offer or leave it. And that I should discuss with my family the best choice for us as the consumer. Appalling customer service, when asked to speak to someone higher up she told me that she was pretty high up and the decision is already made. I will never buy another Chevy. Buyer beware!

Just wondering if anyone else who had this recall done ran into a situation where the low beam headlights had to be replaced at the owners expense. This situation is ridiculous. Let me first state the I accept partial blame for not taking my car in as soon as I received a recall notice. When my low beam lights went out I took my car to JohnBear to have the HDM recall addressed. I picked up my car after the recall work was done and went in to work for night shift.Leaving work the next day I found I had no low beam headlights and now no dash lights. Took it back to JohnBear where I was informed that both my low beam headlights had burnt out at the exact same time(?) and that had nothing to do with the recall(?). Ive dealt with a service rep at Buick (Sheri) that I must apologize to for letting my frustration get the better of me. I was charged $373.40 for two installed low beam headlights(?). In my mind and 3 or 4 mechanics I have spoken with this is excessive and should have either been tied to the recall or the original work performed at the dealership. Yet no one is taking responsibility.

My check engine light is on in my 2015 Chevy Malibu. After paying $125 to run a check I was told on September 5 that I need part #12633613 A valve Asm Rocker Arm Oil Control. But the part was not available so it was put on back order. Now 4 months later I am still being told the same thing. I have not been able to get my car to pass inspection because of this so I can’t register my plates which means I am driving on expired plates. When I needed to be towed last night AAA wouldn’t tow me because I had expired plates and I had to pay $80. When I check online several parts websites say the part has been discontinued. This car is only 4 years old. I will still be making payments for 2 more years and I can’t get it fixed. The part generally costs around $100 but since it is unavailable it is now selling for $600 on EBay. Come on GM. Get your act together and honor your products. Please tell me how to solve my dilemma.

It was definitely an informative visit in March 2021 at Starling Chevrolet in Mount Pleasant SC - this is about a GM warranty issue! Apparently GM uses parts that that do not work well for very long based on this event. Another customer brought in her car because of a noise it makes all the time. Her service advisor told her even if it was still under warranty, GM would not replace the part because the part was still working! Well, it wasnt working correctly, and obviously if it is now noisy, which the mechanic had verified it was, it was certainly not well and just when might it get worse?? I was very angry about this because my older GM car was in there for service and repair and I expect to buy a new car in the next three months, and this would certainly eliminate all the GM cars from my list. I went to the showroom receptionist and asked to see the general manager or sales manager to express my opinion about the policy and let them know it had cost them my sale, but neither of them was available - she tried to reach them by phone but was also unsuccessful. After I went home, I called again to see if either was available and was told no, then I asked for the corporate office phone number and she said she didnt have it. So that left me to file this information online to try to warn others of this warranty policy before they buy a Chevy or Buick or Cadillac or any other GM truck or car or other vehicle in case it matters to them if GM wont replace a part making noises when wearing out even if under warranty because they consider the part as working. Shouldnt it have to be working right???

Cant get anything done about my Saturn. They said that I couldnt be compensated because I wasnt dead or mangled with body illnesses and injuries. Ive contacted them more than (5) five times, always its a different story.

This has been going on for years (back to 07) with Sierra, Escalade, Tahoe. Electrical problems (techs call it gremlins) that cause door locks to go up and down, gauges to go crazy, trans downshifting, StabiliTrak, left day time running light will be out (every 2007-2018 GM truck has a DTRL out on one side) because of a bad ground. Dealers say its battery cables or ECU programming. It is a faulty wiring harness and ground connections. Remember the faulty (death) ignition? Nope. It just happened and has already disappeared. GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks Ive owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. Im in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts. With the way Nissan and Toyota are coming on with the full size (and diesels) I cant see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and Im an Elon fan). Dodge is coming on REAL strong with their interior. Never thought Id look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, Ill never buy another GM truck. Nope. They took the bailout. Ford didnt. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. Its the old school Detroit thinking... deny deny deny. Thats why they are losing market share and their stock is garbage like their trucks. Ick, I cant wait to get rid of all mine.

If there’s one person who gets injured or killed because of the incompetence of someone or a company then that’s too many. There are too many people having trouble with vehicles that are defective before they are purchased, including me. General Motors should pay everyone who purchases a vehicle of theirs that is faulty for repairs, injuries, etc.

I bought this truck at Hampton Chevy. I went there to get it fixed on October 10, 2021, it is February 23, 2022, now and the problem has not been resolved. Ive been there over four times and they are completely stumped, one mechanics looked at me as if I should have bought me a Ford. At this time, I would agree. I have a iPhone 12 which cannot connect to my truck and the mechanic and the GMC representative are telling me its my phone but the same phone can connect to another Silverado same year and my brother phone which is the same model as my phone cannot connect to my truck. Under the same breath they say its my phone fault but dont recognize that two iPhone 12 cannot connect to that Silverado and the same 2 hour phone 12 cant connect to another Silverado. And now they basically are asking me to accept the condition of the truck 2020 truck because they dont know what to do to fix it.

I am writing this complaint as I am very disappointed the way my whole purchase and ownership experience. I feel that a profit motivation has ruled the decision making process and customer service non existent. Firstly at the purchase of our 2012 Chevrolet Cruz, one major significant item was not offered and when we became aware of this item we were told it was too late. Then on the first trip we hit a pothole and damaged two tires. No problem, we have warranty. But even the dealership gave us the vehicle with three tires with a maximum of 21 PSI 2 at 18. We paid for this as no one was responsible. We noticed on the side mirror at the outset what we perceived to be polish dust. Upon the initial washing we became aware that it was actually a defect. We drove to the dealership only to be told we will sort it out. However, after repeated complaints we were told it was never written down and you now are out of warranty. GM in their infinite wisdom agreed and refused to change them. Managers looking at the mirrors have said off the record that it is definitely a flaw, but I guess in this experience it will be up to us to solve it. Other items which were not on the warranty. Replace the brake disk and the pads at 30,000 KM (As a former Rally racer this is absurd). The air conditioning works poorly to say the least, even I had to pay to change to replace all the filters. There is a power surge from the gearbox at gear change - still unresolved but we are out of warranty.I worked at GM and this is something I never saw from a quality perspective. I am also a second generation GM owner as my father lived and breathed GM and owned GM cars for approximately fifty years. At this point Big Brother and its profits have lost a customer and I will never consider a GM product again. I can assure you I will expound my experiences to prospective buyers as well. I have never favored Lemon Laws but I now realise that they have a place and are needed to protect customers. Thank you for reading.

GM does not treat customers fairly. My husband and I bought a 2004 Pontiac used but in great condition. We owned the car for less than 6 months. One morning on my husbands way to work, it went up in flames. Fortunately, my husband managed to get out alive. Two days after it caught on fire, we received a recall notice in the mail. Guess what? The recall was for possible engine fires caused by oil leak onto the manifold. After starting a claim with GM, and being told to keep the vehicle in storage so they can have an inspector come inspect the vehicle, they decided to make us an offer for the vehicle more than three months later. The offer was for less than half of the vehicles worth, and they refused to pay for the tow, road clean up (because the car melted to the street) and the storage fees totaling more than $3300.00 because they said it was our choice to have the vehicle towed and stored somewhere. (No one chooses to have their car go up into flames while they are driving it, and when it melts to the street you have no other option but to have it towed by police orders). We only did what we were told to do, and in the end we are paying the price. We are not even getting enough money to cover the cost of the storage so all that is having to be paid out of my pocket when I did not choose for my car to go up in flames. How is that right? I will never recommend GM to anyone, and I will always tell people not to buy GM due to how they do not take care of their customers.

I own a 2012 GMC Terrain that is covered by a GMPP. The vehicle is 5 years old and has 28K miles on it. I noticed some mold growing in the carpet. The cause turned out to be a broken drain tube in the sunroof. The GMPP is a bumper to bumper coverage not covering maintenance items or wearables. This part is neither, yet GM refuses to warrant the repair in any way. Anyone who purchases a GM product has rocks in their head. This is my last GM product.

Duramax LML injector pump failure - Metal shavings went through the fuel system. I need to replace all fuel lines and injectors along with the pump. Chevy says this is not common but the diagnosis is in their helm service manual. I took the injector pump apart and found that pistons in the pump can rotate, causing the roller bearing to cross the cam. That’s what makes the shavings. Bosch, the manufacturer of the pump, said its a GM design. I just want a better pump. The new pump is made the same as old one. $13,500.00 repair bill; help. Its GM and Bosch’s fault. I find it unacceptable. Someone is going to deal with this because Im going to keep making people aware. Thanks.

I ordered a 2015 Yukon XL Denali 5 months ago. Numerous contacts with the dealer gives the same results - The order has not been picked up by GM yet. I called customer assistance and was put on hold for about 10 minutes while the person investigated the order. She came back with You just need to talk to your dealer. I have buyers remorse and I have yet to see the vehicle. Great service, GM. I am, to say the least, very disappointed. You think this is a preview of what lies ahead with their service?

My wife and I purchased a 2012 Chevy Equinox new, now it has 58,000 miles on it and it uses oil up to 2 quarts before a scheduled oil change. There is a extended warranty but they only rebuild the cylinder affected by the oil usage and they do not take care of any problems. After that...its been in the shop twice for the engine light on which ended up being low on oil... Im sick of having this Chevy. I wish I could get all our money back on this Chevy product... Never buy a Chevy again.

2010 Z71 needed engine rebuild at three years old. The truck has never been off road or in 4 wheel drive and just had to replace the control arm, oil pump and new motor mounts. Then the back of the seat falls off! Ive owned many Chevys and never had this many issues. The rear sliding window, drivers side window and rear passenger window motors have also gone out. Its one thing after another with this truck.I called the dealership that I bought the truck from when the electrical panel just went out and they tried to sell me a Toyota! I call GM to complain and quickly get escalated to a senior adviser. She doesnt return any of my calls and finally says GM will pay $100 of my $500 bill. Keep in mind I have to replace the tires I bought in July 2014, not even a full year ago, once the front end is repaired. I email GM and receive a call from the executive offices. Again, didnt return calls or call when she said she would. $1400.00 later she tells me they wont help... normal wear and tear.

We bought a 2020 Chevy 3500 and we have nothing but issues the day we bought it. Been in shop 10 times over injectors, it’s in the shop as I’m writing this review!! Chevy will not help us at all. The truck has set in shop for 2 months of its life and we brought it in October so do the math. Now we have tried trading the truck off and no dealership wants the truck because of the service history. We use this truck for work and when truck is setting we aren’t making money, the truck has cost us thousands and we can even get a we a sorry from GM. This last Diesel truck we will ever buy from Chevy and this is a far warning to anyone that’s thinking on buying a Chevy pickup.

First off my truck has been in the dealership for almost 2 months and all they have done is lied lied lied about getting it fixed. Once I contacted General Motors I felt like they were going to get some thing done and compensate me for all the hell I’ve been put through and now all they are doing is lies lies lies.

1998 GMC Jimmy SLE 4x4 has automatic locks and windows and child safety. The truck area has extra space. You can put the space under truck and can fit quite bit on truck. Good name and run good. Easy to fix if something goes wrong. Truck has 4x4 drive, keypad alarm, and fog lights. Seats are automated. Its very easy to drive. It has back windshield wipers. Inside lights and brakes work great. Its good on gas. The truck lets us know if we need to check any kind of gadgets and lets us know gas and the mileage. It is very easy to handle and very easy to drive and fix. It can fit five people. Usually it has two adults, three kids in car seats in truck. Its comfortable to take it in long rides most of the dang time. It does good in the rain as long as you check the air in tires. Check everything else before you go out and about... And we can open the back to sit or even camp out or to sit by fire or go to park or even go through drive in. We can open back and lay back to watch the movie at the drive in. We like it very much cause of the room and what it has. Love it in every way. Best truck I ever got.

My 2011 was brought in because the check engine light was on. The service advisor called me when the car was fixed, with no authorization from me to work on the car. I called GM corporate office and spoke with a James, who apologized for my bad experience and told me that they will reimburse me the full cost of the repairs. The next day, he called to say that GM will not reimburse and that he would have to take the side of the service advisor. However, it is against GMs policy to work on a car without authorization from their customers. Of course the service advisor is trying to save his job by saying that I authorized the work. How can I authorized anything that you dont tell me about?

Took tahoe in for running badly. Told it needed a tune up. Ha. Platinum tip plugs on their Monroney sticker on windshield states platinum tip plugs good for 100k. They cleaned the throttle body. Replaced the platinum tip plugs with of course platinum tip plugs and after 300 dollars still runs rough. Mind u this tahoe has less than 80k miles. Then was told it had a broken motor mount on drivers side. Another 550 to replace. Called GM, no help at all. Give us a 100 back on the 300 dollars already spent for original problem that still isnt fixed. I have been in the car business for 20 plus years. Was a GM and manager for several dealerships. Pigs poor service from GM. Would never buy another GM product!! Terrible customer service!! Talked to Natalie originally and was told they would get involved if the local dealer didnt do anything. After I talked to her, asked for her boss and was told the same bs. Asked for her supervisor and was told couldnt give me that info. This is how gm takes care of their customers??

I bought a brand new 2019 Chevy Silverado. My new $50,000 truck has been in for warranty 3 times. Truck has 1400 miles on it and has been in twice for check engine light and the last time was for a backup camera that is all static at night time. I have been told by the dealership that there is no fix for the camera and that all of the Silverados are doing it. Pretty sad when youre told that a safety feature on a brand new vehicle has failed and there is no fix. Also not happy about my time being wasted by taking the vehicle to the dealer and being told nothing can be done. Now Im being told by GM that they are waiting for details from the dealership and the dealership is telling me theyre waiting on GM. What a joke. Very very unhappy customer.

I purchased a new 2018 Chevy Traverse in July of 2018 from Hendrick Chevrolet in Cary, NC. It has now been in the shop for the third time, this time for 6 weeks because the part is not available. I find it hard to believe that a large manufacturer like GM does not have the part needed to fix my car. I am in the second loaner from the dealership and they are trying to switch me out again. I really dont think customer service is GMs specialty.

I’m so disappointed and it’s too much to type so long story short. Paid $75k for a vehicle that I purchased out of town. 209 miles later I’m stuck. Customer service guy said he’s in the Philippines. Can’t get any higher and someone will contact me within 2 business days. Can’t get a loaner and it’s a part on back order that they don’t know when it will be in. My last GM product. I will write reviews and blogs on every platform I can!

GM has a major design flaw in the 2.4 ltr engine. They have issued a TSB 14882 to extend the warranty to 10 yr 120,000 miles on a few series of motors for the stated problems. They are refusing to cover the other series of 2.4 engines that are experiencing the same issues with the explanation that they have not seen this issue in the engines not listed. But if you look on the web you will see hundreds upon hundreds of customers who are left with major engine repair bills for a known issue on the 2.4 ltr engine.

I’ve owned 7 GM vehicles, but there will never be an 8th! This vehicle has been in service 2 months out of 12 months, and I’ve contacted GM’s corporate customer service, and nothing! NEVER AGAIN!!! The vehicle has been subpar, and their customer service and lack of response has been equally bad! I won’t make this mistake again!

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didnt find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some national hold. Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector! Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealers lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldnt even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

It would seem that General Motors doesn’t understand customer satisfaction. Before today, if you would ever ask me what car to buy, I would always recommend a GM vehicle. It will be long time before I do that again. Through my local dealer I ordered a part 2 weeks ago, for which they took my money to order it, the part has shipped to one of the GM warehouses, who doesn’t seem to have any urgency to release to the dealer from which I purchased it.Even the dealer has no luck requesting the release of the part and GM customer service says I have to work through the dealer to get the part released because once it has shipped from GM, GM is no longer responsible for it, even though, according to my local dealer, this warehouse 75 is the GM centralized distribution center. I am now waiting on a supervisor from GM customer service to call me back. 24 to 48 hours although in the meantime I am stuck driving on a cracked GM rim that could go out at any time. Being a GM owner all my adult life, this has me frustrated and has developed a true regret in standing by GM all these years. General Motors, you have lost a long term supporter.

With only 8000 miles on my truck I already have about ten chips in my pain and the undercarriage is rusting. You would think that a truck this expensive would have good coatings on it. This truck will rust away on anyone who buys it.

I bought a brand new Chevy Malibu LT, and it has been downhill ever since I bought the car! The engine has been re built twice within 20,000 miles. The last incident almost cost me my life and the life of my 16 year old daughter. There has been no resolution, GM wont take the blame and replace my car, the dealership wont take the blame and offers no help! DO NOT BUY A CHEVY! YOUR LIFE MAY DEPEND ON IT!

Avalanche (08) door locks - The four door locks on my Avalanche have failed. The 1st was repaired at a cost of $150ish. The 2nd repair was free and we were told Chevy was having lots of problems with the looks so there would be no charge. The other two door locks failed but today I was charged $350ish for the repairs. Four locks failing on the same vehicle has to be a quality issue that should be subject to a recall. I know other owners that are having the same issue with their door locks. This just seems like a quality problem that Chevy should recognize and address.

I purchased a used 2014 Chevy Captiva Sportage with about 37,000 miles less than 1 year ago. Paid 20K cash and now I regret it since it looks like I was sold a lemon. A month ago the key started sticking in the ACC position when attempting to shut the car off after driving. It would require constant shutting on and off of car or sitting it out in car for 1 or more hour praying that the key would turn to the off position in the ignition and not get stuck in the ACC position, which drains the battery. This continued during the WORST of times, at medical appointments, arriving home at night, dining out and July 4th weekend. With the key in the ignition, it meant car door could not be locked, could not get keys to go into my house or to the doctors office, etc. We lost our hotel reservations and money since the battery died after the key was stuck in the ignition for hours over the Independence Day weekend and the dealerships were close.After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, Tough luck - youre not covered by warranty.

I own a 2013 Chevy Equinox that was part of a class action suit for excessive oil consumption. The suit was settled, but Poage Chevrolet and GM will not honor the warranty. The vehicle was under 120,000 miles when the suit was filed but is over 120,000 by the time the suit was settled. According to the settlement, they should be repairing the engine. However, they are saying that because the vehicle is now over 120,000 miles they will only pay half. I also had a $1,000 repair I paid before this suit was filed. Im not sure how they would expect miles not to be put on during the 5 months of litigation - I still had to drive it. Im disappointed in GM for not honoring the repairs and the dealership, Poage Chevrolet, for not advocating for their customer in this situation.

If you have to file a claim for assistance, pray you don’t get Yasmine. Rude rude rude. These people care nothing about their customers. 2016 Yukon transmission totally failed on first family road trip. Worst experience of my life. Really should have checked the reviews before I even bought the piece of junk. The one star speaks for itself. Be smart and do NOT buy anything from these people. Wish a million times I never would have!

My 2013 GMC Terrain has turned into the worst investment I have ever made. The abs light keeps coming on along with the stabilitrak light. When this happens the abs activates and the car doesnt stop well. Also this error code shuts off the all wheel drive. This is a major safety issue and when I brought it to the dealer they said its a bearing and the hub needs to be replaced at my cost. So when I called gm I spoke to senior service advisor who assured me they would contact the dealer and assist me with the cost.After some 30 phone calls Mary sr#** never returned my call nor did she contact the dealer. So I called and spoke to someone else who told me that gmc was not going to help me and that I could not escalate the problem any further. I drive my kids around in this car and due to the safety issue I have no choice but to get the repair completed at more than $400 cost. I think the service is the worst part of the whole thing. I will be sure to tell everyone I know not to buy from gm, they do not care about their customers at all. My next car will be a Honda.

Driving 42 Years I have always owned a GM Vehicle. After I finish paying off this 2016 Lacrosse I will never purchase another GM Vehicle again. I took my Car into Elk Grove Buick twice in two weeks suspecting a Transmission problem. They did their little computer check which showed nothing but I was still having the same issues. I took it to a independent service provider DK Automotive 712 E 18th St Antioch, CA 94509 and they listened and found the issue an internal problem with the transmission but they couldnt do the work because its still under the powertrain warranty but they did get in contact with a Chevrolet in Concord CA and I had the car transferred to them and they Concurred With DK after doing their own testing. Spoke with the Dealership today and they wont have the Car ready until Tuesday. Oh I also had to pay DK $150.00 to do the work that Elk Grove Buick should have done. I also was working with ** of GM PH# 866-790-5600 EXT ** who was going along with Elk Grove Buick and was willing to be a go between but wasnt pushing the envelope then had the nerve to tell me today that at least we found the issue. No (I) with my persistence, Footwork, and money found the issue. She also told me the rental Im forced to drive is not covered because its not a GM vehicle and they only cover three days of rental even though its taking more than three days to fix the vehicle. So Im done with GM. They just Kicked a long time customer to the curb.

I own a 2012 Chevy Equinox (52000 miles) that I purchased from my Chevy dealership. The key fab holds the brass key in pot metal and it broke last year. That key was replaced under warranty. Saturday, the key I got to replace that key broke in the same manner. (25,000 miles later) Saturday, I brought the key in and was told I need to talk with the Service Manager. I explained the problem to the Service Manager and he offered me a new key at a discount. If I had something to do with the key breaking, I would be fine with the offer. Plus, there is no guarantee that the same issue will not happen to the new key. I do not want to be purchasing a new key every so often because of poor design. I was only 2,000 miles out of warranty and they would not replace a recurring issue.I wrote the president of the dealership and she said sorry but would not do anything. My steering wheel has also worn away and I had to put a cover on it. Poor quality. I own a VW TDI which I will be trading in sometime in November. Today was a true test of your customer service. I planned on purchasing a ton crew cab truck to replace the VW. After this experience I do not plan on considering your dealership at this point. I also plan on taking my business elsewhere for service.

Complained about why a one year old car leaks water inside when in car wash. Sorry too many miles, save recent receipt in case of recall 2014 Equinox! First we heard of your problem. Really!

I bought a used Equinox in 2015, it was a 2011 model. I loved the SUV. It was my dream ride, lovely interior. Sound ride. Within a year and half, had to replace the transmission, but I was under warranty. Other issues arose where the repairs came out of my pocket. Recently the car was using excessive amounts of oil. I took it to the Waldorf, MD dealership, found out there was an oil consumption issue, the dealership wanted to charge me 6000 to 8000 to repair or replace the engine. The representative on the phone quoted those prices like I could just dig into my unlimited funds and pay this amount. Apparently the assumption is that we all had reams of money laying around to spend. Apparently, the car had a warranty for this issue which expired at 120,000 miles or 7 years.The SUV only had 98,000 miles, but unfortunately for me the clock started on the 7 years the day it was put in the showroom, and not the day I bought it. I reached out to GM and was informed the best they would offer me is 10 percent off the repair work. In the meantime I looked up my issue, and found GM had agreed to settle a lawsuit dealing with this issue, but the suit had not been finalized as of my complaint 10/7/2019. Its, shameful that a company as big as GM, who touts its reputation on producing top notch cars/SUVs and providing excellent customer service, would basically say 10 percent is the best I can do, when there is an outstanding lawsuit. Way to go GMs, you should be proud of yourselves.

I went to the GM dealership in my town for a diagnosis on my SUV because it had an awful vibration. Please understand my beginning frustration as Ive only had the vehicle a little over a year and already numerous problems. They call me a few hours later and tell me its the wheel bearing. Irritated about how much Ive spent on it in an year I called the GM directly and they were going to pay some of it. Until the manager at GM got a hold of the manager at the dealership. The dealership lied, about conversations we never had, diagnosis he never gave me. So anyone looking for a vehicle in the Vermont area? Dont go to aldermans Chevrolet!

I love my GMC Envoy. Very enjoyable ride and mo mechanical problems at all. Im enjoying the multiple CD player and the deep bucket seats. I love the leather interior, the moonroof and the dual closure. I also like the door and window locks, the automatic seats and that they remember which driver you are. I like the interior design and the colors of both interior and exterior. The seats are very comfortable as well. I dislike however how far back the seat belts are attached. Also the center console takes up a lot of space but the way its designed it doesnt hold much so its wasting space.

In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months later it developed a creaking noise in the steering at low speeds as well as a scrunching noise in the rear when sitting in the car each time. The dealer tried unsuccessfully to fix it on several occasions in which the car spent about 6 weeks at the dealership. They swapped out parts from other cars, replaced new parts; all unsuccessful. After owning the car for 6 months I had had enough so I traded it on a 2014 Sonic (what a mistake). The scrunching noise in the rear started soon after. But as winter set in 7 months after buying it, the creaking noise started in the newest car. Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.

I purchased this rust bucket. See what you think about this brand new 2019 Chevy 2500 LTZ Duramax with 50 miles! The entire undercarriage is covered with rust, GM and the Halls Dealership have both agreed that this is normal! It’s far from normal and is called neglect on behalf of both parties! It’s hard to believe that they dont coordinate and get away with this type of business conduct! A service bulletin related to surface rust gets them out of giving me a truck without rust that wasn’t driven through road treatment! They have a lot of explaining to do! The truck is worthless and don’t let either parties get you like they got me! It’s absurd that they can get away with what they are doing! Just a heads up for anyone purchasing a new GM lookout for the undercarriage rust because the service bulletin is only available to the service department who doesn’t give a darn about anything but the sale and getting over on the consumer! I am not done with these folks!

I purchased a 2017 Escalade from Cadillac of Novi 1 month ago. Less than 3 weeks having the vehicle the head gasket needed to be replaced. My Escalade was in the shop almost 2 weeks and GM refuses to try to make the situation right. The thing that blows my mind is 4 months earlier my wife purchases a brand new Cadillac CT6 and less than having the car 2 weeks the sunroof motor completely goes out. Car was in the shop 1.5 weeks again. GM was no help and does not care about pleasing their customers. I highly advise anyone to stay away from GM vehicles. They are not reliable and GM will not be there for you after the sale.

Their customer service team doesnt return phone calls, when you finally get ahold of someone, they have absolutely no concern or care for their customers. My $50,000 truck had a transmission issue at just over 70k miles because of the OE fluid and GMC offered me a $50 off coupon for my next visit. No offer to take care of the expense caused by a subpar fluid put in at the factory. Their tech service bulletin specifically stated the first step to the repair was replace the OE fluid with Mobile 1 transmission fluid, if that doesnt correct the issue, replace the torque converter. This is a well known problem and yet they leave their loyal customers to absorb the repair expenses.

In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since we had so many issues with it!!! From engine to traction control issues, engine leak. The car has 90,000 miles and the AC wasnt working - just on the side note we live in Wisconsin and we use AC 3 months out of the year. After check up we were told that the motor in a front fan needed to be replaced. After we paid $300 for that the AC still wasnt working, so we took it back to the shop and we were told that there is a leak in the AC system which will cost $650 to get it fixed!!! 2 weeks later the cars engine breaks down. We contacted General Motors and we were told that the warranty has expired and they cant do anything for us!!! Can someone please advise me what can be done for the General Motor to step up their game and take responsibility for this crap???

My wifes 2010 GMC Acadia has 60200 miles. We have had it in for the gauges not coming on right away. I still believe it is in the ignition switch. Vehicle was taken in for steering problems. Steering would lock up. Deal charged me 1400.00 to replace the power steering pump, rack and pinion, and struts. They advised GM recommends a 12 vain steering pump instead of a 6 vain pump. GM knows there is a problem with this but will not do a recall. I can believe they dont care about wives and grandchildren safety. I have owned 24 GM products since I was 16 years old. I am 60 now with three GM products including a Duramax Diesel. I dont like to buy foreign but I guess I will have to start.

Im soo disappointed! Ive loved my Chevy up until now. It has been knocking for over 2 years. I know several others that own or have owned the same model as myself. They all have had the same issues! Horrible knocking of the motor. Found out May 8th there is a class action lawsuit against GM for piston wear, causes excessive oil use and knocking. I am within the mileage for repairs at no cost, but they have escaped repairing my vehicle due to the fact they did not send my letter sooner! Now I have a 4000.00 bill! I had planned on purchasing GM again. But never will I never. Ive had 3 recalls and damaged motor due to their production. They do not back their product. This should be handled by them. Please do not purchase GM. They do not take care of their buyers. If I had received my letter sooner It would be covered. Because of them I have a broken car, I have to fix.

Hello! I own a 1997 Park avenue with 2 front broken seat belts! They are quite literally falling apart! Plastic pieces have broken off, the drivers side belt wont retract and the passenger belt doesnt lock. I took it to the dealership for recall replacements and they told me that they were replaced already by the previous owner. I find this incredulous considering I have own a Lasabre as well as another Park avenue and never had any issues and they were both older vehicles. The cost for replacement is $350/belt and I have no assurance that the replacements arent just like the ones I have. GM is losing a LIFETIME Buyer in me!Of course they are trying to lose the stodgy old man image according to the news...

The gold part of my front Chevy bowtie emblem fell out on its own a few weeks ago, for no reason. The piece is gone. Car is out of warranty but like new. Called dealer/service... $40 for part, $100 for labor. The part fell out on its own. Submitted an email to GM customer care. After a week of phone tag all they did was call same dealer and confirm repair cost. The part is available online for $19. Chevy, GM and their dependent businesses all lost me as a customer today. Complete waste of time. No discount offered... NOTHING! Do not buy GM cars. They dont care about their customers after the sale at all. GM has no pride in their product.

I see all of the complaints about CUE computer system since 2013. Purchasing a 2015, I thought surely GMC has improved that product by now. But how wrong I was. I know GMC is not recalling that product because it is not a safety issue, that is their way out. Come on GMC, you put out a junk CUE product, stand behind it. Has any CUE/Cadillac owners started a class action suit? If so, how can I join?

1. Saw Buick LaCrosse online 2. Visited in person & negotiated price 3. Waited HOURS into the night & was the last customer to be seen by finance. 4. He tells me that nothing has been done and it was too late. At this point, I had been sitting & waiting for hours. Since it was Friday, he told me to take the car and hell submit my app to Vystar on Monday. Then, he cautions me that people with HIGH FICO scores get declined all the time! How ethical is that? Then he suggests that he complete my paperwork at a higher rate, JUST IN CASE. I stuck to my guns on the lowest rate and didnt take the bait. 5. The car was sent to be cleaned (last car) but it seemed more like it was rinsed because it was still dirty.6. Monday came, no call. Tuesday came, no call. Wednesday came, no call. Thursday came, no call. Friday came, and I finally called to get the run around and a man said he THINKS I was okay. NO ONE EVER CALLED to follow up. It literally took 2 1/2 weeks for a confirmation letter. 7. I Noticed $300 accessory fee added to my sales price. 8. Received denial letter from the dealership not a finance co, that said I was denied for multiple accts in delinquency. That is inaccurate info, as I have no delinquencies at all, and would not have a FICO score of 803 if there were such. (see attached w/ score), yet I was APPROVED by VYSTAR at their best rate for used cars8. A so-called Customer Exp Mgr ** emailed and said some words followed by A HAND WASH for my troubles. Wow! That was very gracious. Never Again! The hallmark of a disorganized company is that they never finish what they start. Thus, me having to call over and over to get my status and no one could give me a definitive answer. If you like being both confused and getting the runaround - OR - a free hand-wash, choose this place. I hate to break the suspense to you, but if I ran the joint, I would offer more than a hand-wash! PLEEZ, Mr. **, that added about a GALLON of HIGH OCTANE FUEL to the FIRE. I even went as far as to share w/Mr. ** that my dissatisfaction with the dealership was too far gone and I have told over 15 people. No one cares, yet they talk like they do. P.S. Credit score is 803. As a woman, I truly hate having to give a negative review on any company, but this company deserves it.

Sad... to say the least... my family like many working paycheck to paycheck. I took our Truck a 2011 in for a tapping sound in engine. It was driving just fine. That made all kind of false claims. 1st aftermarket parts in engine they could not prove. 2nd they claimed that a engine treatment I had a year ago broke my piston. My Truck only way I have to get to work. They told me I needed a new engine rebuilt one for $5,000 or a new one for $12,000. They said the aftermarket parts and engine treatment I had voided the warranty. My Truck was towed from their location to a Auto Center where I had an auto expert look at my Truck. He stated they destroyed my engine. I ask him if he would sign a affidavit. He did. Stating that this dealership destroyed my engine and did other damage. I have a GM case number. My guy has all the affidavits to question anyone about this issues. I have spoken to him once in three weeks. Emailed and scanned and Faxed documents and instruments. No answer, no help... keep waiting... keep waiting... rent a car $800 a month plus keeping truck payment current is killing us. Cant last much longer. Single dad need help...

Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, Dealer replace the torque sensor assembly and EPS motor controller unit on February 23rd of 2015, On November 7 of 2017 the steering failed, Took to a GM Dealer, Replaced the same parts under recall at my expense. When I contacted GM customer service the response was that warranty is only for 12 months on recall replacement parts. I just would like to communicate that even if the vehicle was serviced under the recall the problem may still exist, In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving. Should that occur, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Would like to any other people have experienced this? Contacted GM and was told it passed warranty so it was my problem. Been buying new GM trucks for 35 plus years and could not even get anyone in management to discuss the matter. Requested warranty manager information and was informed that could not be given out. Anjelica dismissed my complaint and request by knowing how I feel? Now I have a vehicle that should be very valuable as a trade in that has lost most of its value due to a GM defect in its process.Working as a supplier for many years GM finds any defect products from a supplier they put them on third party inspection at the suppliers cost even if it puts them out of business. This is in stark contrast to Honda for example who send their best engineers from the company to help solve any issues with no cost to the supplier. Tried to find a place on the GM website to ask this but guess they did not provide that so people would not see their lack of quality control.

After 83,000 miles on my Hummer 3 the head went out. The head has the same issue I was told by the dealer that the recalled 5 cylinder canyon head was having when GM recalled it. The cost for repair was $2705. GM made me believe that they would help me out but after the bill was paid 3 days later I received a phone call informing me that they would not help in this matter. At the GM dealer they did say that a head should not go bad after 83,0000 and thought the main office would do something. Just goes to show you why I will never buy GM the rest of my life and will make sure as many people as I know will know of this issue.

After many recalls which each one was fixed, the light for daytime running started going on and off. The GMC dealer told me that the frame for the light was melted and had to be replaced. Then he told me it would cost me $1,100 to fix which I told him that they knew the lights were too hot and I had the recall done so why am I to pay for this? I called GMC to get this fixed and each time I was told I would be called back. This never happened and the last time I called I was told that I agreed to pay $500 and that never happened because no one ever contacted me. All I want is to have my SUV fixed like they should.

GM knows well how to sell cars but when my car is in repair and I need a door replacement I find out that doors are back ordered and for 3 weeks Im still waiting.They are not keeping parts because after they sell cards they dont care what you do and what issues customers will have. Once they got your money they just dont care anymore. They gave a lame excuse that its 2016 car so because its new they dont have replacement parts! Accidents can happen to new and old cars! No one to talk to.

I am a service manager for a large landscaping company. We have 41 one ton Chevy trucks with 6.0L motors in them. The first year I was here, we have replaced 12 manifolds, bolts and gaskets. I have contacted the dealership GM directly and have been told by them several times that GM has no intentions in fixing or refunding the money for parts, labor, etc. I have talked with several other companies that use the same trucks. They have had the same problem with the same answer. Altogether, we have over Chevy trucks from 3/4 to 1 ton trucks. All I can say is Ford will be getting our business from here on out!

Twice, I have experienced a disturbing situation when I accidentally touched the engine start/stop button while driving. When this occurred, the drivers information screen advised me to put the car in Park, depress the brake pedal and push the engine stop/start button. This is an impossible feat when the car is in motion. The dealership advised me to put the moving car in neutral, lightly depress the brake pedal and press the start button. Obviously, Buick is aware of the problem if this hair-brained solution is proposed to the owner.The location of the start/stop button can easily allow the driver to accidentally touch it because of its proximity to the lane change on/off button, the act of extending ones finger into the recessed touch screen to change a radio station or adjusting the air vent to the right of the steering wheel. The location of the button is a gross design error. Even the LaCross has the proper location for the start/stop button. Will Buick acknowledge its mistake and provide all Verano owners with a safe alternative to solve this problem?

I own a 2011 Chevy Cruze, worst car ever. I have an issue with it, of course who doesnt, and when I called customer service to speak to someone they keep directing me to Katrina **. I have NEVER spoke to this women before and she calls me back and leaves me an extremely rude and aggressive voicemail. So on top of having problems with my car, now I am treated very poorly by GM. I will never own a GM car again.

I purchased a 2012 Chevy Equinox from a local dealership in July of 2015! When I purchased the vehicle it had approximately 64,000 miles on it! When we done the loan for the vehicle, we went through a local bank where my father has banked at for many, many years! My credit score is not the greatest, so my wonderful father agreed to co-sign for me so I could purchase the vehicle and help build my credit! When we done this loan, I was supposed to have been the main one on the loan and my father of course the co-signer! When we purchased the vehicle it did come with a warranty! I believe it was the second day that I had the vehicle, I was backing out of the parking lot where I work on my way to get lunch, and the vehicle started to shake and act as if it was going to quit! The whole way to McDonalds and back, which was about 10 minutes, the vehicle done this!It actually did quit on me once and I got it started back up and was able to make it back to work! I called the dealership and told them what the vehicle was doing and they told me just to bring the vehicle back over to them if it would make it and they would take care of it for me! I took the vehicle back to the dealership, and they gave me a rental and a couple days later they called and told me that it was a sensor that had went bad and that they got it fixed and the vehicle was ready to be picked up! It drove just fine for a while. Then I started having issues with the oil, it would go through oil like crazy, and I would go to start it up and it would sound horrible! The only way I can really describe the sound it would make, is it was a loud ticking noise and then when given the gas it would make a loud whining sound and when slowing the vehicle down or coming to a stop it would start jerking itself like it was trying to quit!I took it back to the dealership again, and If I remember correctly… they replaced the Fuel pump! Again... it drove fine for a while and then it started doing the same thing! We were constantly having to put oil in it, and drive around with it making the same horrible sound as before, and you didnt know if when you came to a stop or a low speed if it was just going to quit on ya! I ended up having to take the vehicle back to the dealership a couple more times over this issue and the last time I had it there they told me that the only thing they could do was an Oil Consumption Diagnostic Test which involved me having to bring the vehicle back to them, every so many miles to be checked and that I would have to pay to have it done because it was NOT covered under the warranty! I declined to have it done!Some may not understand this... but my fiancé and I are trying to raise three kids, provide for them and each other on top of bills and other everyday necessities, on very low income! It is a constant struggle for us just to keep our heads above the water and keep from drowning! We are trying to survive in todays world the best we can, and we did NOT have that extra money to pay to have that test done, nor the time to keep taking the vehicle back to them every so many miles to be checked! No one knows our situation but us, and we decided that we just couldnt do it and declined to have it done! So here I was... in debt for this vehicle that I hadnt had very long... that I kept having the same repetitive problem with over and over again! So this issue continued on!Some days it would run fine, then other days it would do the awful noise making and trying to quit on me... and we were still having to put oil in it about once a week… sometimes every two weeks! This past August we went on vacation with family, and of course my fiancé, kids and I were going to all go in the Equinox! We took the vehicle and had it serviced... oil change, and other things before we left! We went on vacation and the vehicle drove just fine there and back! About a month after we got back from vacation, I got in the vehicle to come to work one morning and it started making the same noise AGAIN as soon as I started it up! Only this time it was much worse! I mean it was SO loud that when I stopped to get breakfast and the bank to deposit my payroll check that I had to turn the vehicle off just so I could hear over the intercom! I mean it sounded so bad I just thought the motor was gonna blow right then and there!I made it to work and my fiancé called a different dealership that many people had recommended to us, and told them the problems we were having and asked if they could get it in to look at it! We had already decided that we were NOT dealing with the original dealership anymore because of the issues in the past and the poor customer service and rudeness that came along with it! This other dealership was not local, like the one we purchased it from, but we were told so many good things about them and I had known of several people that purchased vehicles from them and always had good luck, so thats why we decided to go with a different dealership this time!!! They were very nice to my fiancé, and tried to get the vehicle in as soon as possible to look at it! This was on a Thursday and they made us an appointment to bring the vehicle on the following Monday morning!My fiancé went and got THREE quarts of oil to put in the vehicle, thinking maybe that would quiet it down or at least keep it going until we could get it to the other dealership that following Monday! It got me home from work that night, and that next morning my fiancé got in it to take the kids to school, and he calls me and he says I really dont know if I’m going to make it back home in this thing, it sounds like its just going to blow any minute, and it will barely go up hills! He did make it home. And the second he pulled in the driveway the motor blew up! It was done for! Wouldnt do anything... Now what to do???We knew that we were going to have to have the vehicle towed no matter where we took it, and the dealership we had the appointment with the following Monday was a good ways away, and we didnt want an outrageous towing bill, so we decided to call the original dealership back... seeing how it was just 10 minutes away, and told them what had just happened! The guy my fiancé spoke with was very rude! Which was nothing new, because they had always been rude to us over the vehicle! He told my fiancé that it would be at least 3 to 4 weeks before they could even get the vehicle inside the garage to even look at it, because they were busy and shorthanded! He made it VERY clear that we would have to pay the tow bill and have it towed to them (which I knew that!). Im thinking... 3 to 4 weeks before they can even look at it??? What am I going to do!?So we call General Motors and we tell them the situation, and ALL the problems we have had with it, and they were very cooperative! They started a case and gave us a case number! Come to find out, they have had MANY issues with the Equinoxs. There was even a special coverage adjustment on it due to... Excessive Oil Consumption... and we were under the impression that they were going to help us out and do something about it, considering that was probably a big part in why the motor was blew up now!!! We were told that in order for them to start the case that we would HAVE to take it to the dealership we purchased it from and go through them... because right off the bat we asked if we could have it taken somewhere else!!!We were told that they would be contacting the dealership and let them know what was going on and that the vehicle would need to be towed over to the dealership and that they would be getting back in touch with us soon! We had the vehicle towed over to the dealership and the manager in the service department told us right of the bat that it was going to be awhile before they could even get in in the garage but he would try to get to it as soon as he could! They did give us another vehicle to drive! At first General motors was very cooperative and concerned over our issue and kept in contact with us, and then it was like... nothing! We would go a week or longer without hearing anything from the lady at GM that was handling our case, or the dealership!My fiancé and I would call and call GM trying to get through to the lady handling our case and we would get told Shes on the other line with another call, but Im sending a message through to her right now and she will get back with you as soon as possible! Or we would leave her messages on her voice mail and still never hear anything back from her! This was an everyday thing!!! We contacted the dealership to see if they had spoke with GM or knew what was going on and the manager at the service department was very rude with my fiancé and informed him that it looked to them as if the vehicle had been neglected and not kept up on its regular oil changes and that he wanted documentation where we had the oil changed in the vehicle!I do believe his exact words were And I dont mean some receipts from your buddies down to the local mechanic shop either. I want documentation from an actual dealership where they changed the oil in it!!! Okay... every car I have ever owned in my 30 years, my father or fiancé has changed the oil in them 90% of the time! So how was I going to get documentation from an actual dealership for an oil change... and why is it even the dealership’s say so on what we need to show them when GM motors is the one handling the case!? Because its not up to GM if the vehicle gets fixed, Im the one who has the say-so was the answer I got from the manager at the service department! So we try to contact GM and the lady handling our case. AGAIN to see what in the world is going on!When we finally got through to her, we told her what the dealership was telling us, and that we needed documentation from a dealership where we have had the oil changed, and how we change the oil ourselves, and how confused we were because we thought GM was calling the shots, but manager at the service department said he was! She told us that she understand that we changed our own oil, but if we COULD to try and get receipts where we have had it changed in the past or purchased the oil ourselves... and that they didnt understand why the dealership was making such a big deal over it because GM were the ones replacing the motor NOT the dealership!!!Then we get told from the dealership that GM doesnt pay to replace the motor... They replace the motor and then GM will reimburse them back, and that he (the manager at the service department) is the one that has to sign his name off to do that, and he couldnt until we turned him in receipts where we had the oil changed because to them it looked like we neglected the vehicle and it was our fault, and if GM decided not to reimburse them back, then they are the ones out thousands of dollars!!! Then we get told by GM that they dont handle it that way! They SEND the dealership the new motor so they didnt know why the dealership was making such a big deal over it!I go through this back and forth ** for about a week... and in the meantime my fiancé goes to a couple auto stores here in town to see if they would have any receipts where we purchased oil, and that was a no-go because he was told that their computer systems didnt keep records of oil purchases! They had records of other stuff we purchased... windshield wipers, filters etc. but not of oil! I know of a couple times we purchased oil from Walmart, so I even went on my Walmart app where I scan my receipts to get rewards back, and I still couldnt find anything, once my father purchased the oil and oil filter and changed it in his garage, but he didnt have the receipts! I could come up with one receipt showing where we had the oil changed back in August before we went on vacation!The lady at GM told me to fax it to her and she gave me all the info and I faxed it right away! She was supposed to contact us back the following day after she received the receipt, and did not! We went a week without hearing anything back from them! We called time after time, leaving her voice messages and being told shes not at her desk right now, but we will give her the message that its urgent and that you need to speak to her right away! Still wouldnt hear anything back! One afternoon I was out washing the rental car that the dealership had loaned me, and my fiancé calls to tell me that the dealership just called him and told him that if we didnt have some documentation where we changed the oil by Friday that we needed to return their rental car and that they were gonna shove mine out back!!!My fiancé had told the manager that we already faxed the receipt over to the lady handling our case at GM but she hadnt contacted us back, and once again he told fiancé, that HE wanted the receipts, they were the ones that called the shots!!! I was SO upset when he called and told me, that I wanted to take the rental car back over to them right then and there before they tried to say I mistreated their vehicle! I was SO upset and tired of getting the run-a-around over this damn vehicle that was blew up and that I still had to make the monthly payment on, that had been sitting over there to the dealership for almost a month now... that I just lost it! I sat on the back porch and just cried my eyes out, and I will never forget my 6 year old son coming and sitting down beside me and patting me on the back and telling me Dont cry mommy, we will get your car fixed... and when I get older Ill go buy you a new, better car!We contacted GM again and told them how the dealership was treating us and that we were SO confused on who was the one that was supposed to be handling this, because were getting told something totally different than what they were telling us! The lady at GM said she would contact the dealership and just to wait on taking the rental car back that day and she would figure out what was going on and get back with us the next day!!! Well that next day came, and Friday (when they told me to bring their car back if I couldnt provide them receipts) and the weekend... and Monday and we STILL never got a call back from the lady at GM nor the dealership! Tuesday evening around 3:30 the dealership calls and says they want their rental car back now! I take the rental car back over to them and at this point Im beyond and over the hill furious!My fiancé and I walk in the service department to give the keys back to the manager and he wants to know if we have those receipts for him!? I explained to him that... No. I did not. I faxed it over to Canedra (the lady handling the case) like I was told to! I started digging in my purse and luckily I still had the receipt in my purse! I gave it to him, and he immediately gets rude and starts shaking his head and tells us That’s unexpectable! We explained to him all the trouble we had went through to try and come up with some receipts where we purchased oil because we change the oil ourselves and we had no luck, but he didnt care one bit! I explained to him that Canedra (at GM) told us that it didnt really matter if we had records or not, so I was confused to as why he was even making such a big deal out of it!His exact words were I dont care who you talked to. One day you can get Shanequa... and the next you could get Tom. You aint talking to the right person, you need to call them and tell them YOU need to talk to someone in the US... because when you call them they’re sending you to someone overseas that dont know what they’re talking about! I told him that we would go out in the parking lot and call them right then and there! He said You need to tell them that they need to contact ME as of last month, because I got your vehicle sitting back there taking up space and we’re about ready to shove it out back! My fiancé and I go straight out into the parking lot and call GM... and OF COURSE we get told Shes not at her desk right now, but Im sending her a message right now to get back with you ASAP! We demanded to speak to someone NOW!My fiancé told her that we we’re standing out front of the dealership and they were needing to know something NOW, as well as us too! After about 10 minutes we finally got through to her! We told her what was going on and asked if she had got the receipt we faxed a week ago?! She told us she did, and that she was going to put us on hold and call the manager there at the service department now! We were on hold forever, and we knew the service station was closing soon so we decided to head back home, and my fiancé phone had went dead anyhow!We get halfway home and after trying to call the lady back 50 times she finally calls us back to tell us that she just spoke with the manager at the service department and he says that there was black sludge in the oil filter, and that we had neglected the vehicle and that was why it was in the shape it was in and the one receipt we had was not enough, so unfortunately they werent going to be able to replace the motor! My fiancé asked her... So even though the vehicle has a recall, or is under some extended warranty due to excessive oil consumption, which has probably led the vehicle to the shape its in, you’re telling me there is absolutely nothing you can do because the manager at the dealership told you we neglected the car and because we could only provide one receipt where we changed the oil???She replied Yes sir unfortunately so... He says there is some kind of black sludge due to not changing the oil, and the one receipt isnt enough proof! My fiancé asked her if there was some kind of law stating that we had to take our vehicles to an actual dealership to have an oil change and get documentation!? And she replied No sir there is no law! We both were just SO upset and mad that he just hung up on her and turned around to head back to the dealerships service station but they had already closed! I just cried the whole way home! Thinking... what am I going to do!? I have no vehicle. I havent had one for a month now. And its all up to me to fix it now! I went and talked to my father about it, because I didnt know what to do and needed his advice since his name was on the loan as well!He advised me to look into the Lemon Law... so I did! In the meantime I called the dealership to ask them where the vehicle was because I needed to have it towed back to the house until I figured out what to do. I didnt know if they still had it in the shop or had already shoved it out back like he said! He told me that yes it out back AND before they could even release the vehicle to us that I needed to take care of my bill for 600 dollars where they tore the motor apart to diagnose the problem and put it back together! Which I wasnt aware of... but he said I was because I signed a paper that stated that! Okay. Not only do I not have a vehicle but I just had to make the monthly payment on it which was 300 dollars but NOW I gotta come up with 600 dollars just to get the keys and have it towed outta there! In the meantime someone contacted me from a law firm through the Lemon Law website I went on!They told me I needed to get all the information on the vehicle and a copy of the warranty and all documentation that the dealership had record of from previous times I had the vehicle to them! So I did... only to get told that where I declined to have the oil consumption diagnostic test done before, that they wouldnt look into my case! What do I do now? My father called over to the dealership to tell them the vehicle was gonna have to sit for a while because I was still trying to come up with the 600 dollars to pay them! He asked them how much it would cost for them to just replace the motor, and for a new motor from GM 2 year warranty I do believe it was going to be around 7 thousand dollars, BUT they called around and found a used one with low mileage for 2,500! As of now mine had around 88,000 miles on it! I put a little 20,000 miles on it from the time I bought it!My father and I decided to just try and pay to have a used motor put in it because there was no way either one of us could come up with 7 thousand dollars for a new motor! We went to the bank where the loan was through and tried to have it refinanced, and get an extra 3000 to get it fixed, and that was a no go! We went to several other places to try and get a loan even just until I got my tax return in a few months and was able to pay it back and nowhere would help us out, as I stated before... My credit is not good, and my father’s debt to ratio was too much! What do I even do now? I’ve been without a vehicle for over a month, still making the payments on it and the motor is blew up, and I cant even get the money to fix it!I was in such a mess over this vehicle and so upset and stressed out on top of other things going on in my life that the only thing I could think of to do is file bankruptcy... So I made an appointment with a lawyer and gathered up all the information I needed to take to my appointment, and one of the things I had to do was get my credit report and write down everything I owed! When I looked at my credit report I noticed that the loan for the vehicle wasnt even showing up, and that was the whole reason I was going to file bankruptcy. Come to find out, my name isnt even on the loan! Just my father’s name. So thats a no go!So NOW it has been almost 2 months since I have been without a vehicle and dealt with all this **, and its still sitting over to the dealership in their building out back, with no way of getting it fixed until February or March when I get my tax return, and this WHOLE mess has now become all on my poor father (which just found out he has skin cancer on his nose) because the vehicle is only in his name! I have never in my life been in such a situation where I feel so helpless and like a total failure! I dont even know what to think, or say or even do about this mess! Im clueless! Thats my experience with GM Motors!

My dealership attempted to assist me in filing a claim with GMC warranty department regarding my rims peeling. My bumper to bumper warranty expired a few hundred miles ago. I only have 36,000 miles on my vehicle and I havent even owned it for two years. GMC is attempting to state that I used harsh cleaner and will be responsible for replacing the rims. My dealership doesnt agree and believes it is a manufacturing defect.I researched the internet and found that many people have had the same issue. Those that still had a warranty were able to get them replaced but those that reported it after the warranty period were denied. Carla with GMC warranty was very rude and disrespectful. I asked to speak to management or another person and she stated rudely I am the final decision. Is this really how you treat your customers? While fighting this issue my gear shifter went out in my vehicle. This vehicle has more issues than my Toyota ever had with 75,000 miles on it! I do not recommend the 2017 Arcadia Denali to anyone.

Chevy Corsa 1.4i, vehicle not repaired properly - I bought a brand new vehicle. Three days later, I contacted the dealer and reported a faulty air con. I straightaway asked for a new car and was told that it has to be repaired and that it was the air con unit box in the dashboard. After a month and a half, I was told my car is ready for collection. On inspection, my fuse box cover was damaged and was replaced by a demo vehicle. The front of my bumper was damaged and had to go to the panel beaters for a re-spray after one of the workshop guys (unprofessional) try to touch it up with paint, causing more damage. After I received it back, I returned it within 24 hours complaining my left mirror cover is not lining up like the right hand side. One of the guys tried to repair it (not the same guy who assembled the job) after I received it back, they broke the right hand side leaving it out of its bracket and a big gap. I was told then, that I must return the vehicle in two weeks when the guy who assembled my car will be back from leave. When I try and put my car in reverse, the gears are scratching badly before it goes in. I feel that my car was not worked on by professional and my life is in danger with the gears scratching believing it might jam while I am driving or leave me stranded.

I bought a brand new Chevy Traverse LTZ in 2012. By 2014, I started having issues with the navigation. Fast forward to the end of 2017, and I have 8 officially documented cases of the dealership and I going rounds with GM trying to fix the same issue. This does not include extra trips I made to the dealership with hopes of rectifying the issue. Aside from when the navigation DID work, and would send me off the highway for no reason, just to get back on the highway, or not showing me on any road when I clearly was, or street names not coming up in older neighborhoods, or turning me on streets that didnt exist... The entire system is now inoperable. I get an error on the screen that either says, Map Disc Error, Disc Check in Progress, or Disc Error, to name a few.Most of the time you cant push any buttons on the screen because they dont work, or you cant turn the navigation screen on at all. I had 2 CDs eaten by bad radios too. One of them went to GM when the dealership sent the radio to them. I had no problems dealing with the dealership and I realize that it is not their fault that GM puts faulty parts in their machines, but as a consumer I am OUTRAGED and I just want a working navigation that I paid thousands extra for in the vehicle. It has barely worked even for a short period of time. I went to the dealership 8 times and got a receipt for services... But that does not include additional trips there to have something installed or for a new diagnostic. I have had my vehicles radio replaced 3 times and the map disc replaced 4 times.Every time I call GM Infotainment, the reps are unknowledgeable, unintelligent, and rude. As someone else said on ConsumerAffairs.com, they are not there for the consumer... Every single one I have spoken to shrugs off issues, doesnt know anything about GM products, and makes it clear that they are just answering that phone for a paycheck. Now when I try to talk to anyone, they always resort to, Go to the dealership. We need a new diagnostic. They dont have a diagnostic from any of my other visits because the dealership doesnt have the correct equipment to test something like this; Its GM parts... They dont make parts. Its a problem with a system or software or something they dont know anything about. But GM also states they cant use any of my previous other diagnostics because the error code could have possibly changed by now. They also cant tell me if it had changed in the 3 years Ive been dealing with this. Ive tried talking to what I thought was the legal department of GM, only to find out that everything goes through the Infotainment customer service reps... Who need training on customer service... Who always revert to demanding I go to the dealership for a new diagnostic and that THATS their resolution to the issues. They cant tell me if there is a resolution to the problem, if other people have experienced the same issues, or that there is anyone else in ALL OF GM who I could talk to about this. Ive demanded the costs of the navigation system to be reimbursed for the vehicle so I can purchase a GPS, and would also settle for a new satellite radio system so I dont have to deal with the map discs... But I cant get anywhere since everything reverts back to, go to the dealership for a new diagnostic. I have moved out of state where I was dealing with this, so going to a dealership for something they have no reports of or control over will cost me. I dont think so. This is NOT customer service. I am posting this on ConsumerAffairs, BBB, and mailing it to GM (PO Box 33170, Detroit MI 48232-5170 for those of you who cant find the address). Next steps in the process are getting my own attorneys if I dont hear from the ConsumerAffairs attorneys first.

Bought 2019 Trax 2/8/19. Month later recall letter. Called GMC. told vehicle is unsafe but I could drive it, and they didnt know when parts would be in. I just had to wait till GMC figured it out! I told GMC I did not want a vehicle coming out of the gate with wheels issues. They first spoke of buy out, then I was told they are not going to accept the vehicle back! Since then I have gotten 2 invoices one stating VEHICLE NEEDS RE WELDING OF RIGHT AND LEFT ARM. Took vehicle Friday and was told it didnt need a fix. Questioned them about their finding, and their manager said he stood by his mechanics report. Took it back to dealer who said it was needed. They informed me that they had to take vehicle, and that the other dealer called it wrong. Incompetent mechanics/and putting UNSAFE VEHICLES on road, tire issues? Not acceptable. I will be speaking to an Attorney. I dont want this vehicle and I will take measures, No one forces me to take a used car, sold as new, but work already has to be done! This fix will only last till warranty is up, and then all cost to me! I dont trust anything coming from GMC. Mechanic put me back in the road with a false safety report! 2 different invoices!? Wow.

I was preparing my vehicle for across country vacation. I went to check on my spare tire, jack and tire tool. To my horror, it didnt have any. In its place, an air compressor. A useless tool in a tire blow out. I called my local St. Louis Bomaritto Chevrolet dealer. I didnt have any problem with them other than they should have provided the equipment or at minimum warned me MY 2013 CHEVROLET MALIBU DIDNT HAVE WHAT I NEEDED TO CHANGE A FLAT. THE VEHICLE I PAID $27,000.00 FOR. My problem is with GM. What a terrible decision. I contacted GM customer service to voice my displeasure. They wouldnt correct the bad policy. This was my first GM new purchase. What a bad experience... Over my 51 years, I purchased 7 new Fords. I guess Im returning to Ford or maybe a Foreign purchase next time.

This truck has been in the shop multiple times, the mirror failed and folded in while I was driving down the hi-way. They will not warranty it, the back up sensor did not work and I hit my bumper, they will not warranty it but thats how you know they are not working. You hit something as they say at the dealership. This truck is a 70,000 dollar paperweight. They do not stand behind their products at all. Its all junk. Ill definitely be buying a Ford.

I have a collision shop and have been having issues with General Motors parts since the strike. The latest experience was a customer that got rear ended and needed a new tail gate. (Multi Pro Style) After 4 weeks of waiting we got the gate, prepped and painted it. When we went to assemble this gate we noticed the gate was about 2 shorter than the original one. This is the only Multi Pro gate they make. I would love to know what is going on with this mess. My parts guy just said, Well I will order another one. POOR JOB GM!!!

Sign said Free engine code light analysis, so I did. They read the code then told me it would be $50 to diagnose it. I thought that was what they did. I gave them the money, then I was told $300 more for repair. I made the appointment, they reread codes again, and it was a different problem. But it would fix the first problem according to a bulletin. It was the same $300, but they charged $80 more for the part than GM online parts and somehow got the time to total 1.5 hr after a .5 credit for the first reading. And still, they had my vehicle in and out of the shop in 1 hr and 15 minutes. GM told me this is not within their control and when your warranty runs out, so does your luck and their responsibility for faulty builds.

My 2011 Traverse has had many service issues and been unreliable. The local dealer has had an unhelpful and cavalier attitude at best. I have had warranty work 4 times and a recall once in 3 years 9 months. It is in its 3rd water pump. I have 85,000 km on the vehicle (52,000 miles). I asked the agent if he used an upgraded water pump since they were prone to failure. He said he did not know and that they were not prone to failure. (It is all over the internet - they leak from the shaft seal. Both mine did. It is unreasonable to expect to have to replace it every 2 years).I have lost many (uncompensated) days use of this vehicle waiting for warranty work. (The last time the pump went on June 26 & the dealer would not even look at it till July 6. I was vehicleless the entire time. The dealer does not provide a replacement until after they confirm warranty work is needed but then do not look to confirm such for many days). The first time I was vehicleless it was for several days too but I cannot confirm for how many. I have had other issues and now I am just frustrated.

My 2019 Chevrolet Silverado 2500 HD, while still covered by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (“CASPER GMC”) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me.For two months since then, I’ve made repeated unsuccessful attempts to get a satisfactory resolution and have experienced:(i) Repeated broken promises from Matt **, of CASPER GMC and from and Jay from GM Customer Care (“GM”) to get back to me;(ii) CASPER GMC’s and GM’s willful disregard of the promises made to owners like me in GM’s Factory Power Train Warranty;(iii) CASPER GMC’s repeated and unwarranted refusal to file my warranty claim with GM, despite the fact that my truck is still under GM Factory Warranty for both the injectors (GM Factory Power Train Warranty), and the connector wires (GM Genuine Parts Warranty); and(iv) I was told by Jay at GM Customer Care that if I sought guidance from my attorney, even if such guidance did not include my filing suit, he would no longer be able to speak with me about this issue.(v) I was told by Casper GMC to contact GM Customer Care and was told by GM Customer Care to contact Casper GMC.Casper GMC and GM Customer Care do a good job of watching each other’s back but totally ignore the backs of customers like me.If this sounds like fun to you, please go straight to Casper GMC and buy a truck. Yuk!

I called GM customer service to get an understanding to why the 2003 Pontiac Grand Prix have not been recalled. My ignition cylinder, ignition switch & wiring had to be replaced, the wiring had melted which could have resulted in a fire. I expressed this with the customer service, moreover the overwhelming complaints found on the internet. The best they could do was note it in their computer system and IF they decided to recall the year I would be notified. It is a sad and sick day when a company who is already being sued for not acknowledging safety issues previously will continue to turn a blind eye to such a massive issue. It says a lot about how much they value business and safety of their products and customers.

I purchased a 2012 Chevy Sonic in 2012 and this was my husband and I first vehicle from GM. We were excited to have gotten our very first vehicle and I thought we were getting a good car. In 2013, we were in the process of moving and expecting another child and we received a recall letter in the mail. In March of this year, we took our car to the dealer and suddenly we have a leak with oil and we had no oil. We were able to get a rental car for a little over a week. Last week I was driving my car to the train station and car begins to shake and I wasnt able to accelerate and operate my car. I usually get on the expressway with my daughter every morning and thank God this didnt happen on the expressway because I could have gotten in a serious car accident. Im very unsatisfied with this vehicle and I dont feel safe at all. Now, its been a week and I was told its a trans problem but they will have to see what happened to cause the trans to go out. I dont believe this will be the only issue that will come up and I dont want to find out what else is going to go wrong. We have a high interest rate and Im starting to feel this was just a bad deal altogether.

I was contacted by GM to extend the 3 yr warranty on my Chevy today. Forwarded to a man named Brad who eventually quoted me the price. I declined as I am a solo parent and unable to afford this additional coverage that would be $495/down plus 12x$274/month. Brad says he understands because he is a single dad. I reiterated that I am a solo parent--not the same as single, which generally means a child is shared by two parents. At this point, Brad explains his ex is in jail and says hes a single dad too - before anything else can be said, he gets nasty with me, adding, That was the rudest thing Ive ever heard in my life and I dont even want to help you... before hanging up on me. Brad, I still dont have that kind of extra money and am still a solo parent. Sorry to counter that what you just exhibited is a total lack of understanding and added aggression. No, thank you, GM.

I filed an complaint with GM online for a problem I was just became aware of on my own. My check engine light went on several months ago and found out that it was flagging a problem with my Cam Shaft intake sensor. When my oil was checked they found out that I had NO OIL in my car. I was well under my 5000 miles due for an oil change and NEVER had a warning signal go on from my vehicle while the oil was burning low. It was confirmed that my car had NO leaks. So something else was causing my oil to burn. I went online to try to find other cases of this and found out that GM knows about this issue with my exact Model and year vehicle (2011 Chevy Equinox LT 2.4 liter 4 cyl) and as a result increased the coverage for this problem for these vehicles from 85000 miles to 120,000 miles. After speaking with the dealership and a manager at GM CAC, they said they could only cover 50% of $4048 needed to fix this problem. The fix for this KNOWN problem is to replace the pistons and rings and gasket, etc. A very invasive job. Which indicates to me this is a very serious problem. Unfortunately, my car is at 139,000 miles (all highway) and they said that this is the best they can do for me. They agreed that there was no other way for me to know my vehicle was burning oil unless someone checked it regularly. The car uses Dexos oil (a synthetic blend) known to have less cases of burning oil. I have made regular oil changes on time for the almost 6 years Ive owned my vehicle and all services including the 100,000 mile services were performed at the dealership. I have been diligent with all required maintenance and now GM / Chevrolet and saying there is nothing more they can do because I am over the 120,000 allowable coverage. When I filed the complaint I was at about 137,000 miles. They will make no exceptions for my case. Even after I am able to prove that ALL required maintenance has been performed on the vehicle. The Manager that I spoke with Craig was short and condescending with me. He said YOU SHOULD HAVE BEEN CHECKING YOUR OIL ON A WEEKLY BASIS. Seriously? Who does that today and why should I if I am diligent on my vehicle care. I was insulted and extremely dissatisfied with the answer and support GM is offering for this very serious issue. I now have a vehicle that is damaged as a result of a known issue that GM did not deliver to any of the dealerships or to the consumers of these 2011 Equinox LTs.I had a much more pleasant experience with Nissan when I found out my daughters 2003 Nissan Altima had a problem with the ECM and it needed to be replaced. After I found that there was an issue with the ECM for that model year of Nissan Altima and brought it up to their attention and filed a case online with Nissan CAC, they agreed with the dealership to cover 90% of the $1400 cost to replace the ECM. The car was a 2003 with 92000 miles and well over the warranty period, but they still made good for us the customers since it was a previously known issue for that model year. If only GM, the company Ive been loyal to for over 30 years would have made the same consideration for me and my Equinox. Extremely disappointing and unfair to their consumers.

On October 13, 2014, I took my 2004 Chevrolet Monte Carlo to Harbor Chevrolet in Michigan City IN for the ignition recall. Sixteen days later on 29th of October, my car would not start. Key found, not turn. I had the car towed to Sauers Buick GMC in LaPorte IN. I was told the ignition needed to be replaced. $881.00 that cost. Car ran good, but in one week check engine light was back on. Took it back on the 10th of October. This time I was told that it was an emissions problem, and another $49 for a gas cap. I was assured this was the problem, even though I didnt think there was anything wrong with the gas cap. By the 14th, just 4 days later, the Check engine light is back on. I called and again was told to bring the car in. Returned and left car on October 24 for the afternoon. This time I am told its a vent valve leaking that is defective and this is going to cost over $300 dollars to fix. I declined this repair. Enough is enough already. I think each time I take the car in, they will keep finding something wrong...or making something wrong. I feel I am being taken for a ride in my own car, and its not a ride I am enjoying. This all started with that recall, and turned into a $900 ride. And they still want more. I doubt that there is a vent valve leak. I am sick of getting screwed. Highly doubtful I will be buying another GM car if this how they treat customers.

We are old retired people - bought new 2010 silverado - it has 35,000 miles on it - put new tires on it. They are touring in -- had it to the mechanic today - to rotate tires and a line it -- he called and the tie rods need to be replaced - when we bought it it came with a warranty but we also bought the extended warranty --called gm it expired 5 months ago - talked to 2 diff. women. The last 1 was a smart alec - too bad --- cost me almost 500.00 - yes we are on social security -- and same ON GM - TOLD HER WE WILL NEVER EVER BUY ANOTHER CHEVY. MY 2001 EXPLORER IS BETTER THAN THAT HUNK OF JUNK.

Buying a GMC is the biggest mistake ever. Their customer service is nonexistent & GM financial will ruin your credit. I’ve always paid ahead & am a year ahead now. They refuse to correct their mistakes - they just lost six figures in new personal & business truck sales. I have experienced terrible service from day 1 with GM - they do not care about people once you buy it. Will buy Ford from now on.

My Saturn Ion has a recall on it due to ignition problems. I was assured by the GM customer service people that I would get a loaner vehicle while my car is being serviced. I called the dealership to make an appt as instructed only to be told I would not get a loaner but instead a shuttle would be provided to and from home..which does not work for me since we only have one vehicle for a family of 5 and I have tons to do on a daily basis. I depend on my vehicle. Yesterday afternoon the ignition on my car completely locked and therefore could not drive anywhere. This happened late afternoon so I called GM. I was able to get an appt set up but was told the part needed would not be available until a week later. I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasnt the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of . I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my sons Autism clinic.. Customer service rep said okay I will call you back as soon as I get something resolved for you. An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told Sorry maam but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion. I am beyond angry at this point... I dont understand why we have to have our lives disrupted and turned upside down because GM couldnt get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you dont. There shouldnt be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a days pay which is a lot for someone living paycheck to paycheck and my sons autism therapy has been pushed back two and half months. Thanks a lot GM.

2010 Buick LaCrosse had 94000 but was seven months pass warranty (5) years. November 17, the engine blew. Returned it to my dealership, no help. Text GM on the internet twice no response. 7200 dollar bill to replace the engine. Car had been well maintained. Why did I buy an American made car.

I own an 05 Avalanche as well as two Suburbans (99 and 09). I have had problems the last few years with the blower motor in my avalanche not working on all speeds, but since I was way past the normal warranty period, I decided to live with it until it stopped working completely. That happened about 6 months ago. I decided to go online for a video on how to fix the problem and lo and behold I find out that I should have been sent a letter from GM about the problem that extended the warranty. I never received these so I decided to call customer. By the way, I have Onstar service, and that would have been a great place to advise me of the problem and extended warranty.After explaining my situation with the first customer service rep, she said that there was an extended warranty for the problem and that I was outside of the coverage period. But, she continued, if you get go to a GM dealer and get it properly diagnosed we will still be able to help you out. I responded, you can still do something even though the warranty is out of date? She responded, yes, just call back after you have been to the dealership and have the paperwork. I told her, I can fix the problem myself if there is not going to be any coverage. She replied to get the truck diagnosed by GM and call back.So I went to the dealership and had it properly diagnosed as the problem, and had it fixed to a rate of almost $400. So then I called customer service back and got a different rep, who pulled up my file. She happened to be a tier 2 rep. She reviewed my file for a few minutes while putting me on hold, then came back and said, Im sorry but there is nothing we can do for you. I asked her to pull up the conversation that I had with the first rep, and she said that the first rep had given me improper information. I said thats great because that improper info cost me $400 instead of maybe $150 if I fix it myself. After battling back and forth with several managers over this they said as far as they are concerned that this was a she said-he said problem and they were not going to accept any fault. They said they could not find the original conversation transcripts.My family has been buying GM vehicles since 1974. Having spent 100s of thousands of dollars at their dealerships and they have no problem losing my business because one of their reps screwed up and they dont have the balls to put the customer first. Goodbye GM. You will never find me at one of your dealerships again. Youve lost one more loyal customer!!!

We purchased a new GMC Terrain Auto 2011 and a 2011 Chevrolet Cruze in November 2011. We had trouble with 2011 GMC Terrain, 6 speed transmission, not shifting properly and getting only 24mpg on the highway and 22 around town. This was reported to GM Head Quarters in February 2012 and GM complaint people called me several times, but they tried to convince me that I expected too much. I told them all I wanted was to have the 6 speed transmission shift properly, and then I would probably get better mileage. The service department at Fox Chevrolet in Negaunee, Michigan tried it out and they insisted that there was nothing wrong. They said I was probably trying to compare my GMC Terrain with my 2011 Chevrolet Cruze, which shifted real good and got 39mpg on highway and 34mpg around town all the time. They also told me that after I put another 5,000 miles on my GMC Terrain, it would probably be better. We now have over 14,000 miles on it and I am complaining once again. The main reason is gas is so expensive and GM advertises 30mpg on highway and about 26 to 28mpg in town. So my complaint is false advertising, on the part of GM. So, I am requesting that you correct this problem. Thank you. Also, I have been a GM customer for over 25 years.

I own a 2017 Equinox, with less than 65,000 miles on it, so out of warranty by mileage by less than 2,000 miles but by year covered until 2021. My car broke down on the highway, and after getting it to a Chevy dealership I was told that I need to completely replace my engine! I had been driving my car for a solid 30 minutes before my car broke down, with no warning lights, or indication that something was wrong. I receive the diagnostic reports every month and in the last report sent to me in January nothing indicated that something was wrong with my engine. The only reason I called GM to see what they could do was because I was not far out of my warranty, I had never had a single issue with my car or major work done, and till that point been very satisfied with GM. Since I was out of warranty by mileage GM refused to help cover the cost ($5,000 just for the engine and $2,400 service and labor), and that the best thing that could be offered was what the dealership offered which was $300 off, and a $250 mail and rebate! When I asked to speak to someone above a Senior advisor, they told me that no one is able to talk to a district manager, or regional manager since theyre traveling to dealerships all the time and dont have time to talk. So I just had to swallow the fact that I had to pay $7,400 out of pocket. I love my car, and when I got my car back I was so happy! BUT... I am fearful that as I continue to drive this car, or a GM product I am setting myself up for another massive expense. I will not be speaking highly of GM products and I will never be purchasing a GM product ever again. This is a large large large Corporation, and I did not go to customer service with a car that had 100,000+ miles or with a car that was 5+years old. I came to you with a 2-year-old car and with less than 65,000 miles on it and received no help, or even met half way! If anyone is looking for advice or on the fence about making a purchase of a GM car Do not go through with it.

I have a 2005 Pontiac g6 and I received a letter saying my car was on recall for the power steering, which I was glad to find that out cause my steering has been messed up since I got the car. But heres my problem: sometimes my power steering light will come on across my dash and sometimes it dont and whats wrong is I lose complete steering and it jerks really bad, and I dont have no control over it. When I drive down the highway and it does it, Im lucky that Im able to pull over. When I called gmc and told them the problem they said that has nothing to do with my power steering recall, has to be something else. All I would like is answer or something. Im risking not only my life but my sons life driving this car the way it is. It also will shut off on me when the steering goes out and then dont wanna start back up. My headlights will fade and flash too.

Transmission began to malfunction after having the vehicle for one week. I went several months and Lumberton Chevy continuously refused to fix it. Finally they decided to fix the vehicle after me calling GM corporate office. GM called the dealership in Lumberton NC requesting that they pick my vehicle up for repair and they didnt! GM called roadside assistance and had my vehicle picked up. They kept my vehicle for two weeks and it took them a week to get me into a replacement vehicle. Im self employed and GM caused me to lose money. I asked to be reimbursed and they refused to reimburse me anything. I was told that they were going to pay my car payment for a few months, now they have refused to do anything. The district manager was supposed to call me in reference to the poor customer service that I have received and I have yet to hear from the district manager. I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!

I needed a vehicle as mine had died and I had been looking for a while not finding anything. Now that I found this 2002 Envoy, I love it! This is my first SUV and I have only had it for about a month. It rides nice. There is a lot of room in there and I like being able to sit up high. Its comfortable and the seats have lumbar support. The heat works very well and the radio sounds good too. The only thing I dont like is that it is bright red and also that the clear coat is peeling off on the front passenger side. Also the headlights are kind of cloudy.