This is what happened - On November 11, 2015 the tow truck took my truck to Rudolph Chevrolet which they diagnostic my truck with a non working cam and lifters. My truck is well maintained with 107k miles. I did my research and I realized there are many cases identical or similar to my situation. The dealership quote $4K repair (parts and labor). I placed a complain at GM customer service and they contacted the dealership and both decided they will help with $950 which doesnt look fair to me specially when I know there are other GM customers facing a similar case. Today 11/16/15 I called GM customer service and spoke to a unprofessional representative named Alicia. She denied to transfer me a supervisor stating the supervisor was not available since she was at lunch time. After arguing for another 8 minutes she place me on hold for over 10 minutes until the supervisor answered. Supervisor said there was nothing else to do. I asked her if there was somebody else I could talk to and she said NO, I asked her if there was another department I could place a complain, and she said NO. Supervisor said since my warranty expired there was nothing else she could do. Im only asking for help, I bought my truck in good faith and Im only asking to GM to provide help to a loyal customer.

2015 Yukon rims peeling so bad, theyre not holding air and cant be balanced. Tried to resolve issue with dealer and customer care and finally a manager with customer care, she was rude, unhelpful. Ive always driving GM. Its disgusting how they treat loyal customers, I filed a complained with BBB and I encourage anyone with the same, because it is a safety issue.

After buying my 3rd truck from GM at this point I’m potentially done with them. 2 year old Sierra needed the radiator replaced because of a faulty design which had a hole in the radiator. Dealership told me in exact words that this should not happen on a 2 year old vehicle. GM took over a week to review my case then to call me and explain that no reimbursement would happen because I didn’t leave my vehicle at the dealership until they had a answer. No coverage for the repairs would be happening. So if I had been without a vehicle for over a week waiting for GM they would just of potential offered to cover the repairs.GM customer service called me 4x during the week asking the same questions that were given to them from the initial complaint. I am not someone to expect or ask for assistance but felt it was only right after their only dealership stated this was something that should not be needing to be replaced. I’ve kept up on all maintenance and consistent service records through their dealership. I will be taking my business elsewhere as this company has gotten enough of my business buying 3 trucks over 60k each and they can’t even show any loyalty to a routine repeated customer.

We have a 2011 Chevrolet Avalanche with only 39,000 miles! We are having issues described as follows: When we tap the brakes, the doors activate and then the StabiliTrak light comes on/ service StabiliTrak, reduced power light comes on, check engine light comes on, and the truck idles high and rough and then it starts losing power and is very difficult to go at all. I have taken it to the dealership here WHILE IT WAS DOING IT!!! And they still couldnt diagnose it! Are you kidding? This has been going on for months now. So I call GM for assistance. UNBELIEVABLE how they will NOT help... at ALL! I will NEVER buy another GM product as long as I live! It is the absolute worst customer service to deal with. They do not care whatsoever. Once you are out of warranty, THATS IT! I have read so many complaints here and elsewhere. They are so true!! BUYERS BEWARE OF BUYING ANYTHING GM. If my truck is acting up with only 39,000 miles, GM is junk. YOU WILL GET NO ASSISTANCE FROM GM CUSTOMER SERVICE... AT ALL... PERIOD!

Buyers beware. I have a 2012 Silverado 3500 Dually with 6.6 motor. Had many issues with this motor but the big one was at 150,000 miles it busted the crank. Yes I said the CRANK BUSTED. I was covered for 120,000 but this was a factory problem but GM would not cover this at all. This cost me 10,000 to put a new motor in. All I pulled with this truck once a month I pulled a RV to LA. So looks like my next truck will be a Dodge.

Tedd Britt Chevrolet (Sterling, VA) and General Motors has given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed around from manager to manager, from advisor to advisor. Nobody wants to be the one caught with the customer (me) in a potential lawsuit:I have put less than 15,000 miles on the vehicle, hardly owned six months. First owner. The vehicle has been in FIVE TIMES for various electrical issues including brake system failures (x3), and most recently the vehicle shut off while I was traveling +60mph. I fear for my safety. See attached invoice photos. Their staff sees you as a number - a price tag. Their “Customer Experience Manager” did not even look at me, he talked over me, and downright refused to help me - would not even give me the customer service phone number. He said it was not his problem. Incredible. Don’t waste your time, or your safety. Buy a Ford.

I purchased a 2013 GMC Sierra new and always had the truck serviced at the selling dealer. Last Oct. my drivers side door handle came off in my hand. This has never happened to me with any vehicle I ever owned, and I have owned many. Colonial GMC in Charlottesville, Va. was my selling dealer so I went there and requested it be replaced under the extended warranty that I purchased good for 100,000 miles. Was told it wasnt covered under that warranty and had to pay to have it replaced. Bill was in excess of $300. Ok, paid and moved on.4 months later another door handle broke off on the rear door and was even being used much. Thinking this was an unusual I researched this problem and to my surprise realized these door handles have been breaking on Silverados and Sierras routinely, but to date GM has not had a recall or a TSP for this problem. Contacted GM and they told me I would receive a callback to resolve the issue. 3 days later I got a call from the dealer telling me I was out of luck, they would not do anything unless I paid the full price. Ok, I thought, I paid $63000 for a truck and they wont help with a door handle. I bought and $40 to install it. Bottom line is I will go back to buying a Ford or Dodge, had good service from them. Done with GM for a $17 door handle.

I had 49,500 miles in my Chevy Silverado and had a catastrophic engine failure. A lifter collapsed and damaged the camshaft when I took off from a streetlight. No engine should fail with less than 50,000 miles on it. GM offered to pay 10% of the repair costs which is inadequate given this engine is obviously a lemon and is unreliable from the factory. Taking a several thousand dollar loss and going back to Toyota. I should have never strayed from Toyota. Because GM does not stand behind their defective engine, I also sold my Tahoe and purchase a Tacoma. I was also able to convince a family member to not purchase a Corvette. I will also work to convince as many people as I can to not purchase a GM product.

Bought brand New in 2011, my wife LOVES it. 2016, Exhaust Manifold & Catalytic Converter cracked. My wife brought it in. Dealer, Goldstein Buick GMC; Albany, NY; was going to charge $3000+ to replace. They Told her there was NO recall with this fix. A third party garage did the work for $1500. I called GMC and was told would NOT be reimbursed because work was done at third party garage. The Rep told me, Wait a Minute, the garage is not Warranted. THE TRUCK is Warranted! Plus, we just saved you Half the Price for the job! Goldstein Buick GMC was going to charge us over $3000! I looked up online and found 10 recalls with the Terrain. My wife found a letter claim form in her glove box. We filled it out and sent it in with the receipt. Still waiting for a refund. One week later; The Transmission & Transfer Case catastrophic, Mechanical Breakdown. Manufacture Defect. 55,000 miles!! GMC-JUNK. Fighting again.

Does anyone else have this problem? I bought my 2012 GMC Terrain in Jan 2012. During my first week of owning it, we had some bad snow storms. The state uses a lot of salt to battle ice. When I opened the door, I had some difficulty opening it. When I did get it open, I noticed snow, slush, dirt, etc. at the rocker panel area where the inside bottom of my door meets the vehicle. I showed this twice to the dealership and they mainly stated they had never seen anything like it. Now this summer, the vehicle is leaking dust into the vehicle and builds up mud and dust at the rocker panel area. I took it back to the dealer and they put mud guards to see if they will help. I still see dust and dirt at the rocker panel. Otherwise, I like my Terrain. Please, if anyone is having this problem, I would like to know.

I have owned a 2002 Astro van for the past 15 years, which I purchased use with 150,00 miles on it. It was in need of a rear differential overhaul which I did myself. This vehicle now has 308000 miles on it, and has only required normal maint and repairs the entire time I have owned it. The engine has only had the timing chain replace at 280000 miles. Still gets 20 mpg on highway, 17 around town, interior is still in good shape and body is tight & rust free. Although I have other newer vehicles I use this as my go to vehicle for daily use because I enjoy driving it. Just thought I would say something positive when it is deserved. SincerelyTony ** Jennings Florida

Cant get anything done about my Saturn. They said that I couldnt be compensated because I wasnt dead or mangled with body illnesses and injuries. Ive contacted them more than (5) five times, always its a different story.

So I hit a deer in Illinois (I live in New York) on November 12th and it took forever to get my parts. GM customer service had no time frame as to when my parts would be delivered. Finally my parts arrived January 3rd and my truck was completed January 6th. The whole time while we were waiting on parts customer care told me they would pay for the duration of the rental, well that was a complete lie. State Farm only covered 30 days of my rental and GM customer care said they would cover 35$ up to 30 days. I said, Great. It would cover most of the cost of the rental. They then call me a week after and tell me, We are ready to cut you a check but we are only paying up to January 6th because thats when your truck was finished. Now remember I live in New York, have a job and had to wait til I could drive back to get the truck. I explain this to them. They tell me they will get back to me with a answer. Few days later they get back to me and tell me, Sorry but we can only pay to January 6th. This made no sense at all as I explained you never called me to tell me I had to return the truck by a certain date and I had to travel from New York to Illinois. This all could of been avoided if they could of just got my parts on time but now I have to pay around 500$ or more out of my pocket. I am now going to sell my 2019 GMC Sierra 1500 Denali pickup and never buy another GM product after this. To top it off GM has recalls and a major one is you lose brakes. So far its happen to me twice luckily Im not a idiot and caught it in time before I would crash. I turned truck off and back on and it went away. But all in all Im pissed and sure am not dealing with GM anymore.

Cadillac Cue System started going out when vehicle was two years old. Now it is completely dead. Which means my car is essentially brain dead. Any google search of Cadillac Cue will come up forum upon forum of people who have had the same issue, but GM will not recall this component. They want $1600 to replace a $100 touchscreen. Will never buy another GM product, nor will I recommend one to anyone I know for this problem alone. GM does not stand behind their products.

I am a former executive of GM. While employed, I cautioned management via the PEP Program that for years GM has not fixed a problem with their driving lights on many of their vehicles. After a few years, at least one or both white driving lights burns out usually from a hot socket, Im told. Ive owned several GM vehicles and presently drive a Yukon among them. For years knowing my years with GM, my friends and acquaintances often tell me, You can most always tell/bet the GM vehicle approaching you with at least one driving light out is a GM truck, crossover, etc. at least 90%+ of the time. I have no answer as to why for years this kind of on-going negative on-road advertising has been allowed to exist, do you? If its a supplier wiring harness issue, lets fix it as no amount of TV and other media positive advertising can overcome a day and night visible problem that gets most peoples constant attention and commentary. (In short, would any of us re-buy vehicles that after a few years, long before their lifetime runs their course, visibly advertise that they have a rather simple visible fix that seems to be an endemic GM problem? I think not!) Like Forrest Gump is noted as saying, Stupid is as stupid does. For all our GM families sake, investigate and fix as appropriate this seemingly forever on the road negative adverting. I am Randolph **, GMs past General Director of Information Security, previously located in the Ren Cen for many years.

My husband and I purchased a 2013 Chevy Malibu in Nov 2013. New car. No issues until April 2015. First, my Service Parking Brake light came on now and then. Took it in and they said it was a fuse box. Ordered a new one at our expense. Two days later the engine locked up. Got it towed and dealership ordered a new engine. Replacement engine was knocking after just being installed! Second new engine installed and runs fine. Still had Service Park Brake light on after replacing the fuse box. 250 miles later, engine started knocking! Took it back again and dealership left torque converter bolts loose. They claim to have tightened them and replaced the fuse block.Started a case with GM to get the car bought back because its obviously a lemon. No longer have the light on, but now the car idles rough and shifts terrible. GM will not allow the dealership to work on the car unless there is a code on their computer when they hook it up. Its not throwing any codes and no lights on the dash, so we wait. This is absurd! I have talked to a senior rep at GM several times, and she said we have to go through this and they will probably not ever buy it back. Not happy and never buying Chevy again!

Takata admitted there was a passenger side airbag defect a decade past. I owned a 2008 Silverado with that airbag installed. GM continually said my vehicle was not due for a replacement for years. Today I got a notice that my Silverado WAS involved in GM Recall N212328760... the same recall they told me for years did not involve my vehicle. I sold that vehicle three months ago and just got the notice from GM... today. From the language in todays letter it becomes obvious to me that they were just fine with allowing me to drive a dangerous vehicle after telling me it wasnt dangerous. There seems to hint that something illegal has happened here wherein GM knowingly put the owners of these vehicles in mortal danger.

Avalanche (08) door locks - The four door locks on my Avalanche have failed. The 1st was repaired at a cost of $150ish. The 2nd repair was free and we were told Chevy was having lots of problems with the looks so there would be no charge. The other two door locks failed but today I was charged $350ish for the repairs. Four locks failing on the same vehicle has to be a quality issue that should be subject to a recall. I know other owners that are having the same issue with their door locks. This just seems like a quality problem that Chevy should recognize and address.

We bought a 2017 Chevy Silverado new. We drove it off the lot and on our way home it started stuttering. We took it back several times to the dealership. We were told things such as: GM knew there was a problem but couldnt fix it, it needed to get used to the way we drive, it needs broke in. Two years down the road it continues to have problems and they are only getting bigger. GM will not stand behind the fact that there is something wrong with this truck and make it right. We drove our last Chevy truck for 12 years and now are hesitant to continue to drive GM products. They advertise as the working mans truck but wont stand behind it when there is a problem.

I purchased a 2020 Yukon Denali at the end of December 2019. I have purchased a new Yukon or Tahoe every year since 1996. My experiences in the past have been generally great since Im always driving a vehicle with very low mileage and always still under warranty. This 2020 model had only 7000 miles on it when several service lights started to appear on the instrument panel. These included ABS braking system, Stabilitrack, Forward collision system, Cruise control, and Trailer brake system. Any of these can be serious safety issues. I brought it in immediately to my dealer in Branson, Missouri, Pinegar GMC around the first week in July. They checked it out and said it was a faulty module of some sort that controls all those things and they should have the part in a few days. It has been 2 months and they not only still do not have the part but cannot say when it will ever show up. My question is why cant they get one off the assembly line since they are obviously building these cars every day and must need these modules to keep production going? Very poor communication and customer service.

We purchased a GMC Canyon, the contract was incorrect per our original agreement. I have proof of the original agreement, I took a picture of it. We were kept until right before closing and encouraged to sign without looking at any of the contract. We were taken advantage of over 5000 dollars. I have went into GM three times and called at least 8 times. Every time I am promised management will return my call. To date they have not called.

I took my vehicle to the dealer over a month ago with what I thought was transmission problem. Was told that I needed a torque converter and would be covered under warranty. Again, this was over a month ago and still no parts. I called GM to see if they could help. After about 7 days of waiting on a response from GM, was told that there was nothing they could do and should continue to reach out to the dealer. So I call the dealer back to be told that they have over 40 other vehicles on their lot that they can’t service because they can’t get parts from GM. I think this is the most ridiculous thing that GM cannot get parts to the dealers do that the vehicles they sell can be serviced or repaired. WHAT A JOKE. And they can’t blame it on the strike. Was told by dealer service manager, they were have issues getting parts before the strike.

Poor engineering, not good in winter. The air intake on the hood is stupid. The snow will come in and will ice up the air filter. Happened to me on a trip to MN. Also in the winter with idling or short trips the exhaust filter will plug up. Had to take it to dealer also $150. $60,000 for a truck in the summer. Chevy was no help.

I purchased a used 2010 Traverse from Peruzzi GMC. When I test drove it, it was fine. We go to leave the dealer with the vehicle and the check engine light was on! The salesman tells me, oh its probably just a gas cap, drive it and it will go away. I refused to take the vehicle without having something in writing. Good thing because we left and the light never went off. A few days later I had my wife bring it back and the code was for the timing chain! Dealer had no choice but to replace it being as I had it in writing although they act like they did us a favor...Apparently they changed the chains and never bothered changing the oil which had bits and pieces of debris from failing pieces in it. Not even 4,500 miles after purchasing the engine seized without any warning with my wife and 4 kids in the car on our way home. GM denied any responsibility and only went to the shop to try and find reasons as to why they wouldnt help. The service manager told me the motor failed because I didnt change the oil. Mind you, when replacing the chain the dealer should have changed the oil and didnt... Even still, the manual says to change it according to the light or if it has gone 1 year. Neither situations occurred. The oil life was still at 74%. I ended up paying $6500 out of pocket to have the motor replaced. Then a fuel injector fails and renders the vehicle un-drivable 4 miles after getting a new motor. Then the A/C stopped working. Only hot air. Dealer tells me its probably the evaporator which is behind the dash and is another few thousand to fix! After some diagnostic and research I found it to be the blend door actuator, a $50 piece and 30 minutes of my time. Huge difference and Im not the GM mechanic... THEN a coil pack goes bad. Need to remove the intake plenum to get to it. Another $330. Few days later, CEL AGAIN! Now its the catalytic converter and the dealer wants THOUSANDS to fix! The rear wiper stopped working, had to replace 2 front speakers. Since the purchase, I have spent just as much money fixing it as the vehicle cost me. GM takes no responsibility since I refused the extended warranty through some 3rd party company which Ive dealt with before and denied every claim submitted. Its a joke. GM and Chevrolet should be ashamed as a company with these products representing them. Ive owned 17 cars in my time and this is by far the WORST vehicle I have every purchased. Worse than my BMW 745Li which is one of its most problematic vehicles! I will NEVER purchase another Chevy and will recommend any and everyone to do the same. They produce junk vehicles with junk parts and force the consumer to pay for their cut corners! While enduring all of these issues Ive done a lot of research and come to the conclusion that most people who own these vehicles experience these problems which SHOULD lead to a class action suit. Even the re-manufacturing company where I purchased my motor said that motor is their top seller. They move more of those 3.6L v6 motors for GM than all others combined!

It was definitely an informative visit in March 2021 at Starling Chevrolet in Mount Pleasant SC - this is about a GM warranty issue! Apparently GM uses parts that that do not work well for very long based on this event. Another customer brought in her car because of a noise it makes all the time. Her service advisor told her even if it was still under warranty, GM would not replace the part because the part was still working! Well, it wasnt working correctly, and obviously if it is now noisy, which the mechanic had verified it was, it was certainly not well and just when might it get worse?? I was very angry about this because my older GM car was in there for service and repair and I expect to buy a new car in the next three months, and this would certainly eliminate all the GM cars from my list. I went to the showroom receptionist and asked to see the general manager or sales manager to express my opinion about the policy and let them know it had cost them my sale, but neither of them was available - she tried to reach them by phone but was also unsuccessful. After I went home, I called again to see if either was available and was told no, then I asked for the corporate office phone number and she said she didnt have it. So that left me to file this information online to try to warn others of this warranty policy before they buy a Chevy or Buick or Cadillac or any other GM truck or car or other vehicle in case it matters to them if GM wont replace a part making noises when wearing out even if under warranty because they consider the part as working. Shouldnt it have to be working right???

I have a 2012 GMC Acadia slt fwd. I have had over $12,000 done to this vehicle in just under 2 yrs at this time. Repairs are as follows: Front cover and rear main seal with motor mounts. Cylinder head replace due to oil in the spark plug tubes. All 6 fuel injectors replaced 3 at the dealer and 3 I DID myself. When the dealer DID the 3 they DID not change the oil (fuel was in the oil).After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I cant take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.

I needed a vehicle as mine had died and I had been looking for a while not finding anything. Now that I found this 2002 Envoy, I love it! This is my first SUV and I have only had it for about a month. It rides nice. There is a lot of room in there and I like being able to sit up high. Its comfortable and the seats have lumbar support. The heat works very well and the radio sounds good too. The only thing I dont like is that it is bright red and also that the clear coat is peeling off on the front passenger side. Also the headlights are kind of cloudy.

I purchased a used 2014 Chevy Captiva Sportage with about 37,000 miles less than 1 year ago. Paid 20K cash and now I regret it since it looks like I was sold a lemon. A month ago the key started sticking in the ACC position when attempting to shut the car off after driving. It would require constant shutting on and off of car or sitting it out in car for 1 or more hour praying that the key would turn to the off position in the ignition and not get stuck in the ACC position, which drains the battery. This continued during the WORST of times, at medical appointments, arriving home at night, dining out and July 4th weekend. With the key in the ignition, it meant car door could not be locked, could not get keys to go into my house or to the doctors office, etc. We lost our hotel reservations and money since the battery died after the key was stuck in the ignition for hours over the Independence Day weekend and the dealerships were close.After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, Tough luck - youre not covered by warranty.

First off my truck has been in the dealership for almost 2 months and all they have done is lied lied lied about getting it fixed. Once I contacted General Motors I felt like they were going to get some thing done and compensate me for all the hell I’ve been put through and now all they are doing is lies lies lies.

We got a 2008 Pontiac Grand Prix in Aug. of 2009 from a dealer, not a GM dealer. It had 36,000 miles. We took a trip over to Ohio overnight, checked into the hotel, got dress to go check out their Casino. As we was driving on the hwy the car lost all power, had a warranty on it. Got in touch with the warranty company and they told us that we had to take it to a GM dealer for repairs, so we had it towed to one that night. We got up the next morning called the dealer to let them know what was going on. They called the warranty company to let them know the issue with the car. At that time the warranty company told the dealer it wasnt covered.I got in touch with the lease company to see if they could get the problem taken care. NOT. Come to find out the the Ignition Control Module and Coil Pick went out. We had to pay $706.00 for repair. Now since GM have recalls on the ignition switch I said let me find out about this issue we had, they are telling me that not all 2008 Pontiac Grand Prix are in the recalls. They also stated that if the car over 100,000 miles on it that they dont pay for any repairs and recalls so I told the lady at GM @866-790-5600 that I would be speaking with an attorney about taking them to small claims. She told me that the call has been ended because I said to her that I will be talking with one about this issue. Also we have issues with our brakes, airbags, power steering, and lights.

They would not tell me where the money went after the card had expired. I only use the card once a year for oil changes and maintenance. Any Visa card I have ever had does not expire until the money is used. They said this money is prepaid to Visa so Im guessing when the card expired, they got the money back from Visa and put in their account as the women I talked to refused to answer the question as to where the money went, so I guess they actually stole $648 from me, as if we dont pay enough for their vehicles to start with. But I know I will never own another GM product again as I dont like dealing with crooked people.

Chevy Corsa 1.4i, vehicle not repaired properly - I bought a brand new vehicle. Three days later, I contacted the dealer and reported a faulty air con. I straightaway asked for a new car and was told that it has to be repaired and that it was the air con unit box in the dashboard. After a month and a half, I was told my car is ready for collection. On inspection, my fuse box cover was damaged and was replaced by a demo vehicle. The front of my bumper was damaged and had to go to the panel beaters for a re-spray after one of the workshop guys (unprofessional) try to touch it up with paint, causing more damage. After I received it back, I returned it within 24 hours complaining my left mirror cover is not lining up like the right hand side. One of the guys tried to repair it (not the same guy who assembled the job) after I received it back, they broke the right hand side leaving it out of its bracket and a big gap. I was told then, that I must return the vehicle in two weeks when the guy who assembled my car will be back from leave. When I try and put my car in reverse, the gears are scratching badly before it goes in. I feel that my car was not worked on by professional and my life is in danger with the gears scratching believing it might jam while I am driving or leave me stranded.

I love my 2002 GMC Envoy! This has most definitely been my fav vehicle that I have ever owned. My Envoy has so much space for transportation of items or for long distances with the family. I chose this vehicle originally based on the spaciousness! The GMC gave me the right amount of luxury and was still amazingly functional for my large family! I could easily put my daughters wheelchair in the back but still be able to park it once we got where we were going. The only downfall of owning my Envoy has been the prices that all replacement parts seem to be! If anything breaks on the Envoy, I have Easily dropped at least $200 on the replacement part. This is ridiculous! That also doesnt include the cost of the work that was done to it.

GM customer service and appreciation is so poor, I’ll never again purchase a GM product, after my husband and I have been loyal GM owners all our lives. On October 13th, we were in an unfortunate vehicle accident where my vehicle has been in the repair shop since October 17th. Since this time, parts for my vehicle repair are still in an “Unknown” status.The dealership escalated parts with GM as unavailable on October 31st, however after not being able to receive an ETA, I reached out to GM directly to escalate this concern on December 3rd. December 5th was able to speak to my case worker who reached out to the dealership on the same day. December 10th, I was finally provided an update from my case worker but only confirming all the details I already knew; My parts are unavailable, escalation has been file by dealership, and they would be sent when they are available (no ETA). The only detail he provided me that I wasn’t aware of was GM wasn’t the point of contact, my dealership was and there was nothing more GM could do. My case worker was unsympathetic in every conversation we’ve had, only re-iterating the whole country has been impacted by the GM strike. I then emailed the CEO of Chevrolet, Mary Barra, on December 10th, in which I received another case work. After patiently waiting, finally received a call December 15th from my new case worker. This one was worst than the last in regards to customer service. Saying the same thing as the last case worker about the GM strike and parts not available, only worse, she kept insisting my case first escalated on December 10th. I’m sure you can imagine how far my frustration had gone by this point. I requested to speak to her manager since it was obvious she was only performing the same actions as the last case worker, only more poorly. I was given a 24-48 hour turn around. Finally, December 22, got a call from her manager and again got nowhere, no update. Today is December 29 and GM still has no update on parts for my vehicle yet they are still pushing the same vehicles to production.

I have a 2012 Duramax that had an issue that GM sent out a letter on. I took the truck in for service in October 2015 and the told me the part may be 3 months before it arrives. In the meantime my truck developed another issue due to the issue gm sent out the letter on... So I go back to dealer in December and still no part. So they fixed the other issue and wouldnt cover it under warranty... They wanted to keep my truck which I use for business and offered me a Chevy Cruze to drive to replace my 2500hd pickup. LOL.So now its late December and I live in southern Illinois on the mississippi river where the bad floods hit and had to evacuate and put even more miles on my truck while waiting for this part... So now I call to complain about why this part has taken so long and why I had to pay for the issue that was caused by the missing part... So while telling this to the customer service rep she told me not to complain because her mom had stage 4 cancer. I wish I was making this up!!! In the meantime Gm offers me $100 to go away. What a joke after they took millions from taxpayers to keep the doors open they treat me like a dog!!!

Trying to buy a 2018 Chevy Traverse - Sorry folks, unfortunately there isnt a lower rating that I can use for this place. If you enjoy ** style car buying with ignorant, disrespectful and unreliable sales staff (Johnathon) and being addressed as Bro, this is the dealer for you. If you add this with a disrespectful and ignorant finance manager that gets butthurt with your offer and then says he will crunch numbers and call you back and then doesnt call. (Ben I believe), Then hurry up and rush on in for your ** Car Buying Experience. The only thing I can say positive, is that Marcia, a woman I spoke with was absolutely fantastic as well as another salesman named Ben **. Too bad the others I dealt with werent this professional.

I called the customer service line for General Motors, to inquire about financial assistance with my 2003 GMC Savanna 2500 cargo van. I advised the customer service represenative Stephanie that the van was a 2003 with 47,000 miles and i had bought it from a private individual approximately 4 weeks earlier. I advised her that i was driving it and it sounded like something broke in the engine. She advised me i would need to take it to a GM dealer to have it diagnosed, and they would then see if they could provide me some type of finicial assistance. I payed to have my vehicle towed to nearby Chevrolet dealership, where it sat for a week before being looked at. The service manager then advised me they would need authorization either from me or GM, to tear it down, to determine the exact problem. I told the service Manager i would not be able to afford that added expense, not knowing if GM would provide any finicial assistance in their final determination. The next call i received was from Stephanie at GM customer service, she proceeded to advise me that GM would not be able to provide me any finicial assistance, due to the fact that the van was a 2003 and that i had not purchased it from a GM dealer. I then requested a answer as too why she did tell me this during our initial conversation, seeing how she was privy to that information during our first conversation. She did not give me a answer to that question, only replying she was sorry.

I purchased a 2012 Chevy Sonic in 2012 and this was my husband and I first vehicle from GM. We were excited to have gotten our very first vehicle and I thought we were getting a good car. In 2013, we were in the process of moving and expecting another child and we received a recall letter in the mail. In March of this year, we took our car to the dealer and suddenly we have a leak with oil and we had no oil. We were able to get a rental car for a little over a week. Last week I was driving my car to the train station and car begins to shake and I wasnt able to accelerate and operate my car. I usually get on the expressway with my daughter every morning and thank God this didnt happen on the expressway because I could have gotten in a serious car accident. Im very unsatisfied with this vehicle and I dont feel safe at all. Now, its been a week and I was told its a trans problem but they will have to see what happened to cause the trans to go out. I dont believe this will be the only issue that will come up and I dont want to find out what else is going to go wrong. We have a high interest rate and Im starting to feel this was just a bad deal altogether.

GM customer care and service department are awful. On May 20th, I purchased a 2016 Camaro 2SS with 2700 miles on it. By May 30th it was acting up and in the shop for warranty work. It is now June 16th, and the dealership still has my car. And that is GMs fault. After a week the dealership was stumped and began requesting assistance from GM. After two weeks of still being stumped, the dealership began requesting a field engineer, since they had not been able to diagnose the issue in over two weeks. GM will not give them an answer.Its a less than one year old car with 2700 miles on it and its been in the shop now for three weeks straight and counting, dont you think at this point its an issue worth expediting? Its not an old car. It has very low mileage and should not have any issues. Its an almost $50,000 car for goodness sake. But in GM fashion they wont move until my attorney contacts them about a lemon law suit, and a civil suit for car payments, registration, taxes, loss of use, and being overall terrible to work with. Oh well, I guess GM doesnt care about another lemon on their record and another lawsuit lost.

I bought a new 2006 Chevy Express Van. It had all the features that I needed for selling at the flea market. After a few years the paint on the front started to peel. My friend had a 2008 and his did also that is on the hood. I went to the dealer in Punta Gorda and he said they could do nothing. On the way to see them I saw a 3rd one with the same problem. Since this time I have seen at least 150 Vans (different years) with the same problem. I was told dirt got under the paint causing the paint to bubble then peel. This is what the dealer said. I have peeling on the back and side also. I notice that it bubbles first then the bubble breaks and then it starts to peel. I had an item fall against my fender and chip the paint. It has not peeled nor bubble in that area.

Leased a 2019 Colorado crew cab long box 4x4 on Dec 12, 2018. Fuel gauge has not worked properly since taking possession. Has been back to dealer 2 times now with no resolve. Truck has now developed a nasty rumbling sensation (like driving over rumble strips) at all speeds with it being more noticeable at 55 or above. Dealer states that this is due to the wrong transmission fluid being used in the 8 speed transmission but they (dealership) does not have the required tools to drain and replace fluid. Gas gauge issue is still not resolved. Requested a GM buyback of vehicle three weeks ago. (Truck has under 1000 miles on it) Have finally heard back from GM and they agree to buy back the truck. Now I have to figure out what to buy. Note: I also leased a 2019 Traverse LT for my wife the same day. I am thinking that these will be my last GM products.

Bought this 2014 Malibu. So far, it stinks. Gas gauge dont work right. Not dealers fault. Been back two times, cant find nothing wrong. Gauge is a piece of ** and it already lost 16,000 trade value. Has anyone else had problem with gas gauge?

I have a 2011 Terrain with the best gas mileage, 26 driving at 60 mph. I drive 120 miles a day to work and back, speed limit 55 mph and I have 63,000 miles on the car. On May 1st, I parked the car at work and when I went move it again, it would not go into gear. I had to get a tow truck and take it to the GMC dealership. They said they didnt have any loaners and I had no way of getting home. So, I found a car rental (only place in town) and all they had was a Chrysler van so I took it. The dealership said it was a bad transmission and replaced it on May 4. When I picked up my car, I asked about covering the cost of the rental. They asked what type of car I rented. I said Chrysler and they said it had to be another GMC. At that time, when they didnt have a loaner, nobody said you had to rent another GMC. When I got the car home, I noticed I had transmission fluid on the floor, so I had to take it back again on May 7 (no car for the weekend). They said they forgot the seal kit and were able to repair it the same day. On 7-20, coming to work, the transmission started to sound funny. Halfway to work, it would go into 1st gear. I had to drive to the dealership doing 35 mph, late for work. I did get a loaner car this time. Out of all the new cars I have bought (Chryslers), I have never had transmission problems and now I have two bad transmissions. Whats the chance of that? This vehicle is costing me time and money. I bought a new vehicle so I wouldnt have these problems. The company I work for supplies parts for this vehicle and you demand 0 defects. Im not sure why you would treat your customer this way!

My timing chain needs replacing on My 2009 CTS. The code indicated the failure at 93,000.00. The car was properly maintained so I was surprised at this. In researching this I found it is a common known problem with the 3.6 for many models and years. GM refused to have a recall and chose a warranty extension on a few vehicles by VIN number, but left the majority of their customers stuck with $1,000.00 to $1,800.00 bill depending on where it is repaired. I have always supported GM with half of my family having worked for them. I will NEVER buy another GM vehicle, and will discourage all my clients, (approx 1000) and social media followers, another 1200 from trusting GM again. They are unethical.

I bought a brand new Chevy Traverse LTZ in 2012. By 2014, I started having issues with the navigation. Fast forward to the end of 2017, and I have 8 officially documented cases of the dealership and I going rounds with GM trying to fix the same issue. This does not include extra trips I made to the dealership with hopes of rectifying the issue. Aside from when the navigation DID work, and would send me off the highway for no reason, just to get back on the highway, or not showing me on any road when I clearly was, or street names not coming up in older neighborhoods, or turning me on streets that didnt exist... The entire system is now inoperable. I get an error on the screen that either says, Map Disc Error, Disc Check in Progress, or Disc Error, to name a few.Most of the time you cant push any buttons on the screen because they dont work, or you cant turn the navigation screen on at all. I had 2 CDs eaten by bad radios too. One of them went to GM when the dealership sent the radio to them. I had no problems dealing with the dealership and I realize that it is not their fault that GM puts faulty parts in their machines, but as a consumer I am OUTRAGED and I just want a working navigation that I paid thousands extra for in the vehicle. It has barely worked even for a short period of time. I went to the dealership 8 times and got a receipt for services... But that does not include additional trips there to have something installed or for a new diagnostic. I have had my vehicles radio replaced 3 times and the map disc replaced 4 times.Every time I call GM Infotainment, the reps are unknowledgeable, unintelligent, and rude. As someone else said on ConsumerAffairs.com, they are not there for the consumer... Every single one I have spoken to shrugs off issues, doesnt know anything about GM products, and makes it clear that they are just answering that phone for a paycheck. Now when I try to talk to anyone, they always resort to, Go to the dealership. We need a new diagnostic. They dont have a diagnostic from any of my other visits because the dealership doesnt have the correct equipment to test something like this; Its GM parts... They dont make parts. Its a problem with a system or software or something they dont know anything about. But GM also states they cant use any of my previous other diagnostics because the error code could have possibly changed by now. They also cant tell me if it had changed in the 3 years Ive been dealing with this. Ive tried talking to what I thought was the legal department of GM, only to find out that everything goes through the Infotainment customer service reps... Who need training on customer service... Who always revert to demanding I go to the dealership for a new diagnostic and that THATS their resolution to the issues. They cant tell me if there is a resolution to the problem, if other people have experienced the same issues, or that there is anyone else in ALL OF GM who I could talk to about this. Ive demanded the costs of the navigation system to be reimbursed for the vehicle so I can purchase a GPS, and would also settle for a new satellite radio system so I dont have to deal with the map discs... But I cant get anywhere since everything reverts back to, go to the dealership for a new diagnostic. I have moved out of state where I was dealing with this, so going to a dealership for something they have no reports of or control over will cost me. I dont think so. This is NOT customer service. I am posting this on ConsumerAffairs, BBB, and mailing it to GM (PO Box 33170, Detroit MI 48232-5170 for those of you who cant find the address). Next steps in the process are getting my own attorneys if I dont hear from the ConsumerAffairs attorneys first.

We bought a 2011 GMC Terrain SLT brand new from the dealer. At 19,000 miles the AC compressor went out, warranty covered that expense. 2 years later the compressor had a leak and the dealer recharged the compressor. This was done without our knowledge while we had the vehicle in for an oil change. At 90,000 miles we had a new transmission installed for $4200. That was our fault for not getting rid of the Terrain. In 2017 the check engine light came on, we were told it was a sensor for the exhaust. 2 days ago the AC compressor went out again. The Terrain was back at the dealer today. We were told the compressor was bad and needed replacing, $1000. The check engine light was really the timing chain needed to be replaced $2000. The vehicle has 115000 miles on it and I cant afford to have it fixed. GMC should step up to the plate and give me and my wife some assistance. We are both retired living off social security!!

My 2013 GMC Terrain has turned into the worst investment I have ever made. The abs light keeps coming on along with the stabilitrak light. When this happens the abs activates and the car doesnt stop well. Also this error code shuts off the all wheel drive. This is a major safety issue and when I brought it to the dealer they said its a bearing and the hub needs to be replaced at my cost. So when I called gm I spoke to senior service advisor who assured me they would contact the dealer and assist me with the cost.After some 30 phone calls Mary sr#** never returned my call nor did she contact the dealer. So I called and spoke to someone else who told me that gmc was not going to help me and that I could not escalate the problem any further. I drive my kids around in this car and due to the safety issue I have no choice but to get the repair completed at more than $400 cost. I think the service is the worst part of the whole thing. I will be sure to tell everyone I know not to buy from gm, they do not care about their customers at all. My next car will be a Honda.

Took my $32,000 car in for recall on key and keyless entry. They rigged it and now it looks like **. I was told I was going to be given a new keys not altered keys. My husband and I are very unsatisfied and have called GM with no positive results.

My 2015 Silverado 1500 broke down with 39,000 Miles on it. I had it towed to a Chevrolet Dealership. When they looked at it they told me it was the Fuel Injector on cylinder 6 that was faulty. Because it was out of the 3 year/36,000 Mile warranty I would have to pay for it myself. I told them I understood and would pay for it since it was out of warranty. They then told me that since the vehicle was apart that I should replace the Fuel Rail and ALL the other Fuel injectors on that side in case they were bad too. I didnt think it sounded right, but since I brought it right to the dealer I figured I should trust their opinion. I replaced everything they said which came out to $1,300. Mind you this is a truck with 39,000 miles on it. It gets worse. Once they put it back together they told me it still wasnt running right. They kept trying to figure out what was wrong with the vehicle because they couldnt figure it out originally. After they replaced the fuel injector they told me it wasnt working again. They then replaced the pushers, still wasnt working properly. After that they decided they needed to call the GM Engineers to figure it out. Once they were called they found out that the entire cylinder needed to be replaced. It took them 3 times putting it back together totaling 2 weeks without me having a vehicle to figure it out. Im not even blaming the dealership because I can understand that things happen. My real problem is with GM themselves because I called them after this all happened to explain the situation. I got in touch with a woman named Sandra. I was explaining to her that I should not be liable for the fuel injectors seeing as they obviously let go due to the issues that happened from the warrantied parts. She took almost two weeks to come to the conclusion that even though I did fuel injector cleaners with all my oil changes that it was still me that should be on the hook for all the repairs, even the fuel injectors that never needed to be replaced at all! I told her that I can even understand replacing the one that was bad, even though that it was done based on a poor diagnostics. In all reality had they fixed the problems in the motor first I would have never paid for the fuel injectors. It seems to me that they brought up the fuel injectors first just so they could charge me for them and then say that there are other problems that need to be addressed. She wanted to give me a $100 Chevrolet service coupon! Really?! I now have a truck with an extensive amount of motor work done on it with 39,000 miles. This is how GM backs their vehicles? Disgusting, that is all I can say about my experience with GM to this point.

I have owned GM products since the early 80s, including 2 Buicks, 2 Corvettes, a Malibu, an Envoy and now a Terrain Denali. This included a full navigation system that listed at over $400. Just over a year after the purchase the navigation system stopped working, but since I did not use it, I did not bring it in to get to get fixed. I did bring it in just past the warranty period of 2 years and they were unable to service it that as the particular service tech that worked on these systems was not in. Finally got it in yesterday, 3 years after purchase and they want $728 to replace a interface control module. Yes its over the 2 year warranty period, so they are correct, but this is just too much. So much for customer loyalty. I have redeemed over $19,000 of the GM Card on new products and now I am cancelling and will never buy another GM product. Currently have over $3k credit on the card and cant use that to fix the navigation system either. This module also runs the ON-STAR system.

On October 13, 2014, I took my 2004 Chevrolet Monte Carlo to Harbor Chevrolet in Michigan City IN for the ignition recall. Sixteen days later on 29th of October, my car would not start. Key found, not turn. I had the car towed to Sauers Buick GMC in LaPorte IN. I was told the ignition needed to be replaced. $881.00 that cost. Car ran good, but in one week check engine light was back on. Took it back on the 10th of October. This time I was told that it was an emissions problem, and another $49 for a gas cap. I was assured this was the problem, even though I didnt think there was anything wrong with the gas cap. By the 14th, just 4 days later, the Check engine light is back on. I called and again was told to bring the car in. Returned and left car on October 24 for the afternoon. This time I am told its a vent valve leaking that is defective and this is going to cost over $300 dollars to fix. I declined this repair. Enough is enough already. I think each time I take the car in, they will keep finding something wrong...or making something wrong. I feel I am being taken for a ride in my own car, and its not a ride I am enjoying. This all started with that recall, and turned into a $900 ride. And they still want more. I doubt that there is a vent valve leak. I am sick of getting screwed. Highly doubtful I will be buying another GM car if this how they treat customers.

I bought a 2010 Chevy Equinox 2 years ago and in the last 6 months, I have had nothing but issues. In January I had to have my timing belts replaced (under warranty), then in April there was a issue with the motor using too much oil. They had to replace half the motor (which was under a special warranty). Fast forward to last week, the transmission went!!! I took it back to the dealership just to find out that the 5 yr warranty had expired in the beginning of the month (never knew this was only good from the first time it was bought off the lot.) The dealership was able to get GM to cover a portion of it but I would still have to pay $1600 out of pocket. I feel that they should cover more than that stating all the issues I have been having.I called GM and spoke with a Kathy. She pretty much told me that I should be grateful that they are helping me at all and I can either take the offer or leave it. And that I should discuss with my family the best choice for us as the consumer. Appalling customer service, when asked to speak to someone higher up she told me that she was pretty high up and the decision is already made. I will never buy another Chevy. Buyer beware!

I called over a month ago and have yet to hear back from my (senior adviser). I was told I would get reimbursed for my 2012 Chevy Equinox that is still under warranty. $1036.71. No one want to talk.

Sad... to say the least... my family like many working paycheck to paycheck. I took our Truck a 2011 in for a tapping sound in engine. It was driving just fine. That made all kind of false claims. 1st aftermarket parts in engine they could not prove. 2nd they claimed that a engine treatment I had a year ago broke my piston. My Truck only way I have to get to work. They told me I needed a new engine rebuilt one for $5,000 or a new one for $12,000. They said the aftermarket parts and engine treatment I had voided the warranty. My Truck was towed from their location to a Auto Center where I had an auto expert look at my Truck. He stated they destroyed my engine. I ask him if he would sign a affidavit. He did. Stating that this dealership destroyed my engine and did other damage. I have a GM case number. My guy has all the affidavits to question anyone about this issues. I have spoken to him once in three weeks. Emailed and scanned and Faxed documents and instruments. No answer, no help... keep waiting... keep waiting... rent a car $800 a month plus keeping truck payment current is killing us. Cant last much longer. Single dad need help...

Own 3 Chevy Sonics. 2014 I bought mine, loved it so much we bought our 2 children one each in 11/16. In Jan of this year (2018) our sons car burnt up while it was parked and ignition was off for at least an hour. No modifications were made to this car. Fire department, and insurance company both said that the fire started under the hood. We called GM immediately. It took over 3 1/2 months for GM to even send anyone to look at it and it was after the insurance company had to threaten them. I went back to dealership, and was told that the car was still under factory warranty and they should have investigated it as soon as it happened. The GM investigator that did speak to me was rude and told me (3 months after the fire), I am sure the car has been scrapped for metal by now...which it had not been. He also said Well we dont know that the car catching on fire was fault due to the motor...and I replied You wouldnt know cause you sent no one out. On April 3, 2018 I emailed our insurance company and they said that GM would have a decision in 2 weeks. I have requested a status regularly and it has been 7 months with no response as in no call, email or letter from GM. All I asked was that they stand by their warranty. I understand that to GM this is a game of corporate bullying. They have no interest in providing a valid service to their customers. Their mission statement We at GM make a strong commitment to our customers, employees, partners, and other important stakeholders. They continue to promote that they are guided by five principles including Safety and Quality first...Create Lifelong Customers. GM has demonstrated to me that they do not stand by their product or their mission. GMs only mission is to serve themselves at the expense of their customers. I will never buy a GM vehicle again.

My 2019 Chevrolet Silverado 2500 HD, while still covered by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (“CASPER GMC”) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me.For two months since then, I’ve made repeated unsuccessful attempts to get a satisfactory resolution and have experienced:(i) Repeated broken promises from Matt **, of CASPER GMC and from and Jay from GM Customer Care (“GM”) to get back to me;(ii) CASPER GMC’s and GM’s willful disregard of the promises made to owners like me in GM’s Factory Power Train Warranty;(iii) CASPER GMC’s repeated and unwarranted refusal to file my warranty claim with GM, despite the fact that my truck is still under GM Factory Warranty for both the injectors (GM Factory Power Train Warranty), and the connector wires (GM Genuine Parts Warranty); and(iv) I was told by Jay at GM Customer Care that if I sought guidance from my attorney, even if such guidance did not include my filing suit, he would no longer be able to speak with me about this issue.(v) I was told by Casper GMC to contact GM Customer Care and was told by GM Customer Care to contact Casper GMC.Casper GMC and GM Customer Care do a good job of watching each other’s back but totally ignore the backs of customers like me.If this sounds like fun to you, please go straight to Casper GMC and buy a truck. Yuk!

GMC Terrain: At 30k miles the timing chain and tensioners had to be changed and at 63k miles the transmission started shifting hard. At 68k miles it started consuming oil so it had the pistons replaced and now at 114k miles its consuming oil again and it needs to have the timing chain and tensioners replaced again.

My Saturn Ion has a recall on it due to ignition problems. I was assured by the GM customer service people that I would get a loaner vehicle while my car is being serviced. I called the dealership to make an appt as instructed only to be told I would not get a loaner but instead a shuttle would be provided to and from home..which does not work for me since we only have one vehicle for a family of 5 and I have tons to do on a daily basis. I depend on my vehicle. Yesterday afternoon the ignition on my car completely locked and therefore could not drive anywhere. This happened late afternoon so I called GM. I was able to get an appt set up but was told the part needed would not be available until a week later. I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasnt the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of . I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my sons Autism clinic.. Customer service rep said okay I will call you back as soon as I get something resolved for you. An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told Sorry maam but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion. I am beyond angry at this point... I dont understand why we have to have our lives disrupted and turned upside down because GM couldnt get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you dont. There shouldnt be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a days pay which is a lot for someone living paycheck to paycheck and my sons autism therapy has been pushed back two and half months. Thanks a lot GM.

October 20, 2019 my 2016 GMC Canyon Duramax went into limp mode. It has essentially been in dealer shop since then. Parts delays, major parts replacements have all resulted in the same failure codes. GMC resolution group (I’m now on my third rep) has admittedly trying and the local dealer as well, however it’s been over 150 days and still no ‘resolution’. On one hand I do have a loaner even though I am out of warranty, on the other I do not have my customized truck I use to manage my ranch where we live, and my most recent rep is essentially telling me ‘we are in the driver’s seat and you can wait until we fix it or you can come get it’. No more “yes sir we understand and we are trying”. I guess they are tired of my frustration but after 150 days one would think they could fix their own product. I don’t think they will be able to figure it out if they haven’t by now and wonder what the process is for my truck? Will they buy it back or simply tell me to come pick it up and charge me for repairs and parts that did not work??? Not happy with GMC but I guess they are doing what they can, which is not resulting in a successful repair of happy customer. :(

I purchased a 2018 GMC Terrain Denali in April of 2018. I have gone past the warranty period and I have noticed the paint has been coming off the rocker on both sides of the vehicle and now rusting. I contacted GM Canada customer service and after waiting almost 5 weeks for a answer if they would do anything the robot who called me said since its out of warranty and theres no recalls on the paint theres nothing they will do. They are saying its from my shoes. I wear running shoes all the time I have had a lot of gm cars and so has my son with a lot more mileage and never had this happen. I guess this shows me that gm doesnt care about its customers. My next purchase will definitely not be a gm product.

My recall file# is **. How many phone calls and messages must I leave with Darwin before he calls me back? He was assigned to my case and looks like he refuses to call me back. I have left messages. I have had managers in our call center leave him messages and send him emails and he does not respond. The bad customer service seems as if it has permeated to all levels of staffing. All I want is to know what the status of my reimbursement check is.I regret buying a GM product now, and probably will never buy one again because no one seems to care, even despite all the bad public GM has received over the last few months. Please wake up and see the harm that people like Darwin are doing to your company. darwins # is **. You all have no respect for peoples lives, and now it seems that you have no regard to take care issues.

I talked to a GM ambassador about getting off-warranty work done this month. My 2005 GMC Canyon warranty was extended to 2013 or 160,000km because of valve problems. My vehicle had 108,946km on it when the check engine light came. A Tirecraft shop examined the truck and said I had burnt valves. I phoned the GM rep and was told to take it to a GM dealership to confirm that. The dealership charged me $368.98 to confirm what Tirecraft had diagnosed for only $221.66. The dealership said that they would only knock 5% off the $6000 repair bill. GM knows how much these repairs cost so the company rep should have been up front with me about what could be done before I took the truck in. I wasted my time as the repairs are more than my truck is worth. GM had no plans to help me even before I brought my truck in.

My wifes 2010 GMC Acadia has 60200 miles. We have had it in for the gauges not coming on right away. I still believe it is in the ignition switch. Vehicle was taken in for steering problems. Steering would lock up. Deal charged me 1400.00 to replace the power steering pump, rack and pinion, and struts. They advised GM recommends a 12 vain steering pump instead of a 6 vain pump. GM knows there is a problem with this but will not do a recall. I can believe they dont care about wives and grandchildren safety. I have owned 24 GM products since I was 16 years old. I am 60 now with three GM products including a Duramax Diesel. I dont like to buy foreign but I guess I will have to start.

Hello! I own a 1997 Park avenue with 2 front broken seat belts! They are quite literally falling apart! Plastic pieces have broken off, the drivers side belt wont retract and the passenger belt doesnt lock. I took it to the dealership for recall replacements and they told me that they were replaced already by the previous owner. I find this incredulous considering I have own a Lasabre as well as another Park avenue and never had any issues and they were both older vehicles. The cost for replacement is $350/belt and I have no assurance that the replacements arent just like the ones I have. GM is losing a LIFETIME Buyer in me!Of course they are trying to lose the stodgy old man image according to the news...

In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months later it developed a creaking noise in the steering at low speeds as well as a scrunching noise in the rear when sitting in the car each time. The dealer tried unsuccessfully to fix it on several occasions in which the car spent about 6 weeks at the dealership. They swapped out parts from other cars, replaced new parts; all unsuccessful. After owning the car for 6 months I had had enough so I traded it on a 2014 Sonic (what a mistake). The scrunching noise in the rear started soon after. But as winter set in 7 months after buying it, the creaking noise started in the newest car. Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.

I purchased a 2006 Dodge Stratus and was told if I make the payments on time for 6 months, they would refinance. I called after 6 months and they said no. So Im stuck with 24 percent interest rate. About 3 months ago, my hours got cut at work... I got behind, and yes, one day late and your phone is ringing nonstop. And if you do answer, they are the mean and rude. I work nights and when a certified letter was left at my house, I did not get it and it was sent back. I contacted them and made a payment about 2 weeks ago. I never heard from them again as far as certified letters go...and guess what, my car was just repossessed at 12:32 this morning...the man was nice but the company is horrible!

This is terrible. I had my 2019 GMC Denali 2500HD in for an accident repair since August 23rd. Have use my one month insurance rental up and have been without a truck which I use to pull my boat to make a living. I have used and exhausted all remedies which include calling my insurance company to get extension, Going to the dealer and calling GMC to get something to drive with a no from each of them. They cant give me a timeline for a part to come in. Its not my fault GM is on strike and Im being held hostage for this part. I have bought 3 trucks in 3 years and will never buy a GM again. Another note hit a concrete pole doing around 40 mph. Broke the windshield with my head and the airbag didnt deploy. 18k in damages which includes frame damage. Anyone have any suggestions on what to do.

I called GM customer service to get an understanding to why the 2003 Pontiac Grand Prix have not been recalled. My ignition cylinder, ignition switch & wiring had to be replaced, the wiring had melted which could have resulted in a fire. I expressed this with the customer service, moreover the overwhelming complaints found on the internet. The best they could do was note it in their computer system and IF they decided to recall the year I would be notified. It is a sad and sick day when a company who is already being sued for not acknowledging safety issues previously will continue to turn a blind eye to such a massive issue. It says a lot about how much they value business and safety of their products and customers.

If you think you would like have a car that runs and gets you where you need to be, dont buy Chevrolet! If you do, and the repairs become so much that it would cost more than the car is worth (even if youre still paying on it), dont call GMs customer assistance center, cause they dont care. Do you have a warranty? Thats all they want to know. Too bad this thing wont let me leave these categories as ZERO stars.

I purchased a 2009 Chevrolet Malibu LS in 2011. l loved the car at first sight. A few weeks after purchase, notice that the transmission would jerk at certain miles per hour, and fluctuate at certain speeds and when the cruise control is engaged, it fluctuates also hmmmm... So I called GM in April of 2012, had them look up my warranty and they said I was in luck. My power train was still in effect WOW. Was so happy to hear that so I took my car to the local Saturn Cadillac hummer dealership which also was owned by GM back then. They kept my car overnight and have me a rental. I was so happy.Called them up the next afternoon, car wasnt ready. Called them the next morning, they told me they didnt see anything wrong and said I can come and pick up the car. They told me the car is running as design hmm.. I wasnt satisfied with that answer so I took it to Ed Morse Chevrolet, a next dealership that doesnt know whats wrong with my car. First they told me it was the solenoid. They have me a rental that happens to have the same engine and transmission and that car drove perfectly, so a few days later I picked the car up. That next day, I notice the car was still doing the same thing. I misunderstood my warranty statement, also it said 100k or September 14 2013. Silly me, I thought it was my option lol, so before all of that occurred I was back and forth with this dealership.GM and GM customer service specialist who in my opinion is a waste of time, it took them after my warranty expires to diagnose my car with a bad torque converter which GM would split the bill with me. OK that was $850 dollars. Wow. I was furious it took me and GM 2 weeks to come to a conclusion that I would have to pay half so I saved up my portion, took the car over there and they didnt want to give me a rental and I just had a baby girl. I was furious and still am. OK I left the car over there for three days, picked it up and the car was still doing the same thing and just three weeks ago they told me they want to keep the car for another 24 hours, thats 3 working days. Ive had enough. I talked to another GM dealership. They told me that Ed Morse should of had recommended the new transmission since they dont repair they replace the issue should have been corrected. They quoted me over $3500 for a new transmission with installation, but according to them if I can get GM to give me a deductible cost for over $1400, that sounds good but I thought about it. Why should I pay when I was trying to get them to fix my car for 2 years? Im gonna sue this dealership in a few weeks, wish me luck. Going to the judge, will see things my way and see the incompetence and lack of respect that has for their customer! Cant put order number, dont know which one to put got like three of them.

I took my 2015 GMC Terrain Denali Edition (Carport kept - excellent condition) to my local GMC dealer for service. My windshield wipers totally failed during a thunderstorm on a dark backroad at night. But for the Grace of God I wasnt hurt or killed - I had to figure out how to find a pull-off to address the problem. I took it in for service repair to my GMC shop and explained the problem - and also noted that wiper failure is a current problem with other year groups and models.I received a call that the wiper transmission failed - but due to it not being under recall I will be charged $351. I told them that it is absolutely unacceptable. Wiper transmissions should not fail at 85K miles - considering that I never experienced this type of problem before and have owned high mileage vehicles. They told me they had no power to do anything. I called GMC customer service and they claim they have no power to defer charges. Nonsense. I am lucky that I was not hurt or killed based upon their defective part. Further, GM was bailed out by my tax dollars because they are too big to fail. Well, my windshield wiper transmission was too important to fail, and it still did.

This is specific to a GMC Dealership but when I reached out to GM Customer Service last time I received no help at all. Overall, I am very disappointed with both of my experiences with Todd ** and will not return for any service. My issues may be limited to the salesman I worked, with but I will never do business with them again. My husband and I have now leased 2 vehicles from Todd ** and have had terms misrepresented and glazed over leading to large unexpected bills. First, we took my wifes Terrain (November 2016) in that we had leased through another dealership to find out my options. We wanted to buy it out since there was some damage we were afraid of paying for. I kept asking what the buy out would look like monthly but was never given the option and told it would be dumb to buy it out as the price was over the fmv. I was told to not worry about the damage to the previous vehicle and that they would pop out the door ding and take care of the scratches and that they didnt think I would receive a bill. I kept reiterating that this is very important to me as I did not have cash at the time to pay for other things. On top of this we asked about the GMC family discount as to whether it would still apply to us because my grandfather had passed away and we were unsure if we still qualified. Once again, I was told to not worry about it and they would figure it out. I asked worse case scenario that we dont qualify what would the outcome be and was told we would figure it out. My lease term was signed that night including the discount. Upon realizing we do not qualify for the discount the sales agent asked us to pay the almost $1200 difference which I had asked if that would happen and was told they would figure it out. Fast forward to a month later, and I received a bill for $1300 on my vehicle for wear and tear after being told to expect nothing. I realize they cannot guarantee that we wouldnt owe anything but none of the dings or scratches were even taken care of as I was told they would be. Shame on me for not getting anything in writing but these practices led me to sign a contract on false pretenses. We left saying never again. Secondly, we leased a Sierra (February 2016) which is now up so we took it to another dealership to turn in and were slapped in the face with what we owed. It was a loaner vehicle which had roughly $5,000 miles on it. (The first Terrain was a loaner so we had experience leasing this type of vehicle.) We were told that the lease was for 10,000 miles a year for 2 years (20,000-mile lease). We kept discussing this as I was afraid 10,000 might be cutting it close for us. Cue the sales representative to sell us the extended coverage allowing $400 of extra mile coverage which equaled to be about 2,000 more miles which they explained meant 11,000 a year so we signed up. We watched our miles closely through the 2 years and calculated we may still owe around $100 due to an unexpected trip we took that had us a little over the 22,000 total miles we thought we had. Fast forward to trying to turn in this vehicle, we were told the lease was for 20,000 including the 5,000 that was previously on it meaning really, we only had roughly 7,500 a year. This fact was never remotely discussed to us but in a small box in the lease we see that number. I realize we signed the paperwork but how do you tell someone something and agree to terms and then fail to disclose some of the largest facts of the agreement. We also discovered there is a $495 disposition fee that was never discussed. It seems pertinent to me to disclose things like this rather than hide them in a long list of papers that they shove in front of you to sign.I am also against the survey they hand you on your experience to fill out in front of your sales rep. They hand you a piece of paper saying Todd ** only accepts exceptional here fill this out while I sit in front of you making it extremely uncomfortable to honestly respond. While I understand that there is nothing legally wrong with this, it is definitely not good practice.

I am an upset customer and relative of an upset customer. My mother purchased a 2018 GMC Terrain in January 2018 and this car has had nothing but problems. On May 4th 2018 the car was taken to Jim Causley GMC for repairs which to us seems to be severe. The car stopped in the middle of a busy intersection and an error message came across the dashboard which read, This car is unsafe to drive, and the car stop working and was driving erratic. After the vehicle was towed back to Jim Causley GMC they kept the vehicle for approximately one week and I asked the service adviser the extent of the damage and he stated that he was informed by the service manager that he was not at liberty to disclose this information and they released the vehicle to me. I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, This vehicle is unsafe to drive. I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

Took my Silverado with 38000 miles with warranty ending less than 30 days prior to Ferman Chevrolet in Brandon Florida; air was not blowing cold and the AC compressor and smelled like it was burning. Took them two days to contact me back after several calls to them. Finally they tell me I had a leak in the hi pressure hose and it would cost $560.00. Then by the end of the next day I call them again “again no communication from them“ they tell me, -By the way- the compressor is bad too and it will now cost you $1580.00. So, at this point I tell them no way. Then I can’t believe my ears- the service guy tell me fine but you still owe us the $560.00 for the work you already approved. Wow (I won that battle). I googled GM issue with ac systems and omg it’s a known issue. There’s even a class action suit. So I call General Motors and the girl tries to contact Ferman Chevrolet and get no answer. A day later I call General Motors back and the girl tells me she has tried to call them seven times so she escalates the ticket to a senior advisor. It takes three days for the senior advisor to call me just to tell me “more or less” that there’s nothing they can do for me; it’s out of warranty. I finally had it fixed by an AC guy that was recommended to me by a friend. He found metal shavings throughout the entire system. For $1300 he has replace the entire system to make sure there was no parts that would have the metal shavings. I write this in hopes that something can be done for other customers with the same known issue.

I bought a new Chevy because I was tired of sinking money into my old car, and I figured I would rather have a car payment and a reliable car than put money in my old car. But now Im doing both because the 2013 Chevy Sonic I have is a lemon. Every month now I make a $300 car payment and I sink money into the Sonic because its broke down. Last month I pay $900 to have a water pump and radiator put in the month before that it was $250 for the motor for the driver side window. I cant afford this anymore. I am a 53 year old disable single woman who is on SSDI and Chevy will not do anything to help me. This is the 3rd Chevy Ive owned in my lifetime. Never never again.

GMC pickup trucks - My oil pressure sending unit went bad at almost exactly 100000 miles and it cost me $500.00 to have it replaced at the dealer... also the steering sensor is bad because the stability and traction lights are on on the dash. The cost to fix that is also $500.00 to replace. Don’t you think that is bad for an 80 year old man to pay? Or don’t you people care?

I bought the car used with only 7000 miles on it in May of 2010. This car is a 2010 Chevrolet HHR. This car has been a NIGHTMARE to own. It has been the most expensive car to date that I have ever had to repair. Right out of the gate, the car had turn signal issues where it would not shut off. They repaired. Then it was the front wheel bearings which ironically they do not consider to be part of the Drive Train Warranty so I replaced both of these out of pocket. The car immediately afterwards required 2 new rear shocks at 40 thousand miles and then the front struts replaced again out of pocket at 45 thousand.Front discs needed replaced because they put in soft metal for the brake discs. Driving down the road, the car was fine, get to a red light and the car start sputtering and jumping and acting like it was going to die. Take it in and the dealership tells me that the codes state that they have to replace all the cam shaft sensors in the car since they have no way to diagnose which one is going bad and it was going to cost me 600 to do the work with 4 hours labor. Went online and lo and behold there is a video on just this issue and how to fix it. I bought the parts for $152.00 and 20 minutes under the hood closed it and started my car, Voila fixed. Why was it 600 dollars to fix with 4 hours labor when a peon like me can do it in 20 minutes. I can tell you why GM has to pay for the RECALLS somehow. I then one day went out to my car started it up and heard a loud bang and then the front end started jumping up and down. The cooling fan came on when I turned on the AC and broke a blade off. Again the dealership wanted almost 500.00 dollars to replace. Went to the trusted internet and there is the repair on video. Bought the cooling fan for 70 bucks and 1 hour of my time later, I had the old one out and new one in. The power window switches have gone out. The speakers on the radio come in and out whenever they want to work. Next thing that went out on, the car the Fuel Lines. Drove home and smelled gas, kept smelling it off and on for several weeks before it finally became evident that it was happening as it was running down my carport and eating the paint off the drive. I told the dealership and guess what? DING DING DING, 780 dollars to repair, not trusting myself with this repair. I contacted my mechanic that quoted me 360 dollars to fix and told me yep, just had another one of those cars in here for the same thing with the same car. He stated that Chevrolet is aware of this and has put out a bulletin on it. Really, you have these cars going down the road as a potential fireball and all you do is put out a bulletin. Just got the car back from GM last night with a repair bill of 1,707 dollars. The car on Saturday 12/12/15 started off with the ESC (Electronic Stability Control) light went off and the front end started groaning and vibrating, I got the car off the highway and shut it off, waited about 15 minutes and started it back up. No Light on so I decided I need to turn around and go home. The check engine light came on and the car lost power and at 60 going down the highway, was running at 5 thousand RPM.I finally limped into the driveway and do research and there are THOUSANDS of these complaints. I take it to GM Dealership with the codes that it was throwing. They call me later that day. The transmission solenoids had gone out and that the wiring harness inside the transmission had start a small leak inside it which most likely was the reason it shorted out the solenoids again. This took them dropping the transmission out of the car and replacing all this. Disgusting, absolutely disgusting the way GM is, they do not care about you or that car you bought. You are a sucker when you buy their product. Now we have not even touched the recalls. This car has gone through 3 ignition switches and a Power Steering motor and an Air Bag recall (not Takata related) they just exploded on their own.I have filed complaint after complaint after complaint to GM to only have them ignored for 2 years. What got them jumping was a complaint to The Better Business Bureau. I spoke to Mary at GM Disputes and took them 4 days to decide that they wanted to give me $1,500 dollar Gift Cert for a New GM Car she called it a Customer Loyalty Certificate. Told her that was very unacceptable that there was no Customer Loyalty when GM Shows no loyalty to their customers. I will see what I can do by contacting a lawyer. This car is the WORST thing to come from Detroit and that is to include the Studabaker because Im sure as ** would take a Studebaker over this car.

I purchased 2011 Equinox Dec. 2010 new with 65 miles on it. It has been in the shop for repairs ten times from Feb. 2011 to Mar 2014. Engine problems (twice) same thing, transmission, air conditioning, seat belts. All was under warranty. Recently, my Equinox was hit by another car. It was hit on the driver side, front wheel and front. The body shop quoted a price of $8,400 for repairs. It ended up $9,633. The body shop had my vehicle for almost a month to repair. The second day, after I picked it up from the shop, the engine light came on. I took it back to the body shop. They had to take it to a GM shop to run a diagnostic test which they charged $97.00 which I paid. The #2 coil needed replacing. They said this was not covered under my 100,000 mile power train. They are saying this was not related to the accident. NOT A HAPPY PERSON HERE. I have bought 3 other GM cars. No problems. I thought that if you bought a vehicle new, you would have only basic minor problems. I have 76,425 miles on my vehicle and it should be worth about $14,000 to $17,000. Once this vehicle is repaired, Im trading it.. I WILL NOT BUY ANOTHER GM CAR. I WILL BUY NISSAN, FORD, OR TOYOTA. YOU JUST LOST ANOTHER CUSTOMER.

After 83,000 miles on my Hummer 3 the head went out. The head has the same issue I was told by the dealer that the recalled 5 cylinder canyon head was having when GM recalled it. The cost for repair was $2705. GM made me believe that they would help me out but after the bill was paid 3 days later I received a phone call informing me that they would not help in this matter. At the GM dealer they did say that a head should not go bad after 83,0000 and thought the main office would do something. Just goes to show you why I will never buy GM the rest of my life and will make sure as many people as I know will know of this issue.

I purchased a 2006 Impala with 160,000 miles in 2011. Recently, I have been getting a Service Traction Control on my dash, as well as a Reduced Speed/Low Oil pressure message. When this happens, my car will not increase speed and it has little to no power at all. When this happened the first time, I drove directly to Bale Chevrolet here in Little Rock, Arkansas. I left my vehicle and warranty information with the service department. I received a call a day later telling me it isnt covered under warranty and isnt a recall issue. Mind you, I have read hundreds of post with Impala drivers saying the exact same thing; just something out of the blue happened on their car. The representative told me my car would cost over $400.00. I agreed to pay it. At that time, I felt good about Bale Chevrolet being able to fix the issue. Why not? I bought a 20003 Impala from them in 2004. I went and paid for it. Mind you that this was on 4/25/13; I am writing this on 5/16/13. So, I get in my car on lunch yesterday and my check engine light is on. Then later, when I had got off the Service Traction Control light error, the Low Oil pressure lights are right back on; and my car is doing the exact same thing it had done in April before it had been alleged to have been repaired. When this happened again this morning, my child was riding with me. I made a left turn and was almost side swiped because my car wouldnt accelerate at all. I called the Service Department at Bale and was told they will look at it and it may be a multiple issue problem. I had my car fully diagnosed back in April, so if it was a multiple issues thing, those multiple issues shouldve been addressed before allowing me to leave with a patched up car. He also told me I would be responsible for any new parts pertaining to the Service Traction/Low Oil Pressure issues. Also, I was told that I will have to wait until Monday before anybody can look at the car. Ive already paid for the repairs which werent done properly and now I have to wait 2 days before it can even be looked at. It is sad (me and my family are long time Chevy buyers) to be treated like this at a lot where Ive bought more than one car; to be told get in line and wait after my car when it wasnt fixed properly the first time. I am 100% sure that I, nor my immediate family, will ever purchase another Chevy car or truck as long as I live. This is from a company that my tax dollars helped to bail out. I still purchased from them to now be treated like a number. I almost had my car totaled out because of issues that should be a recall in the first place. Second, I paid to have it fixed. I know this email won’t be responded to, but I hope others will read and strongly consider not purchasing a GM vehicle at all. I will be trading my poor Impala for a Honda as soon as I have money to pay Bale Chevrolet a second time to fix what shouldve been fixed in April. Google Bale and you will see all the complaints about them having to fix the same problems two to three times, with the customer ending up paying more and more just to get something that shouldve been correctly diagnosed and fixed the first time.

I bought a new vehicle 2014 Chevy Camaro with a v6 3.7 engine and GM didnt think it was necessary to install a low oil sensor in their engines. Recently I changed my oil as I have always on time when prompted to. And replaced oil filter cap and the o-ring did not seal properly so needless to say without any warning lights or anything the engine pumped out 5 1/2 quarts of much needed 6 total of my oil. Didnt realize anything was wrong until the engine started making a loud noise. Of course GM says theyre not responsible for this mistake because I changed my own oil. But I ask GM why I can buy a $99 lawn mower with a low oil sensor in the engine to protect my investment but a $26,000 Camaro does not have a low oil sensor in the engine to protect my investment. I said even if I fix the car myself this can happen again.I have always been a Chevy man but this just makes no sense to me why they would not invest another $20-$30 to protect what the dealer said will cost me now at least $9500 for a new engine, which I totally disagree with because its only ticking and may not need a new engine but for now and the next 4-5 yrs. Ill be paying very high payments on a yellow lemon yard ornament... this should be a recall. Theres no excuse for this type of manufacturing, very disappointed in the brand Ive bragged about for many years. If this is their best they can build for consumers, they should stop building cars. At this point, I can promise I will always tell people about the warning of the disrespect for consumer investment that GM does not care one damn bit about you after you purchase their product. Thank you, Rick... a very disappointed consumer.

My 2011 was brought in because the check engine light was on. The service advisor called me when the car was fixed, with no authorization from me to work on the car. I called GM corporate office and spoke with a James, who apologized for my bad experience and told me that they will reimburse me the full cost of the repairs. The next day, he called to say that GM will not reimburse and that he would have to take the side of the service advisor. However, it is against GMs policy to work on a car without authorization from their customers. Of course the service advisor is trying to save his job by saying that I authorized the work. How can I authorized anything that you dont tell me about?

I have taken my truck to two auto body repair shops. Both have told me that the cab paint peeling looks like a rust through problem to them. The first time I went to King GM, the customer service representative told me the GM doesnt cover sheet metal. After taking my vehicle to two auto body repair shops, one of them said that the vehicles in that model year were, in fact, covered by a rust through warranty. Checking my owners manual, it does state that rust through is covered for 6 years or 100,000 miles. I have a little over 33,000 miles on my vehicle, and we are well within the 6 year time frame.I went back to King GM and contacted John **, the service manager, from King GM in Longmont, Co. He took pictures of the problem and sent it to a regional specialist who promptly rejected the claim. It was then forwarded to a DMA who chimed in with the same rejection. I would like to know why someone who has actually seen the problem refers to it as a rust through problem, yet the GM people see a picture and reject any resolution. Please contact me with a resolution at your earliest convenience.

I bought a car in 2012. It was a 2010 Chevy cobalt and I have had nothing but problems out of this car since Ive had it. I ask if they could do an even trade, they said no. I paid 13000.00 for this car and to this day I still have problems with this car. I will never buy from this dealership again. I will go somewhere else before I ever go there again.

I have a 2014 GMC Terrain. I was heading to Cooperstown NY with my 15 year old son for a baseball tournament. I was driving at 70 mph on I87 in the passing lane in a driving rainstorm. I put my wipers on high and they quit working! I got myself to the breakdown lane (SCARY). I tried a couple things to fix the situation but it didnt work so the rain let up and I followed a friend 5 miles to the nearest GMC dealer. There they told me the wiper transmission broke and it would cost 450.00. so I am vulnerable position so I had to paid and had to move on! Now when I got back from my trip I researched my issue and went to dealer that I bought my car and no one could help me (no recalls and my mileage was too high (67000)). I didnt realize that I had my wipers on for 67000 miles?? This part is not a serviceable part and also how many miles have I really used those wipers?I am more disappointed in GM CUSTOMER SERVICE in how they are handling this. They do not understand the magnitude of the situation! I researched this and in 2013 GM recalled the same things and in Canada GM recalled 2010-2017 Terrain for the same part number and issue. And also my Terrain was mfg in CANADA but once it is driving in the US it is not covered under the recall of Canada! I was looking for complete payment of 450.00. GM CUSTOMER SERVICE DOES NOT REALIZE THAT A LIFE COULD OF BEEN LOST AND 450.00 IS NOTHING COMPARED TO THAT!!!

So heres the update. GM has agreed to repurchase the vehicle. I am now waiting on a confirmation date and the final offer. After 5 long weeks I am finally starting to see the light at the end of the tunnel. I do not know if me reporting GM to BBB (Better Business Bureau) AutoLine Group has anything to do with their quick response or if my multiple calls per day or annoying email have anything to do with it. I am now on first name basis with the service manager at the dealership and I must say he has been so much help throughout this entire process. My advice to anyone out there is to be persistent and dont back down, someone will listen. Hold them responsible.

In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since we had so many issues with it!!! From engine to traction control issues, engine leak. The car has 90,000 miles and the AC wasnt working - just on the side note we live in Wisconsin and we use AC 3 months out of the year. After check up we were told that the motor in a front fan needed to be replaced. After we paid $300 for that the AC still wasnt working, so we took it back to the shop and we were told that there is a leak in the AC system which will cost $650 to get it fixed!!! 2 weeks later the cars engine breaks down. We contacted General Motors and we were told that the warranty has expired and they cant do anything for us!!! Can someone please advise me what can be done for the General Motor to step up their game and take responsibility for this crap???

I have been complaining about the same concerns to GMC customer assistance for months. I am not getting any assistance from the dealer and a customer “senior” case manager seems to forget our conversations EVERY TIME! I have been being pulled along for a ride regarding how important my business is and that they will have a resolution to either trade me out of my car with assistance or buy this lemon back. It is appalling how I am being treated right now after being patient for months and months and trying to work with a brand that I have been very loyal to, to receive zero action and all talk. I will be trading in my vehicle and leaving the brand after spending over 75k on a Denali and 60k on a Suburban brand new off the lot from a GMC dealer. All over poor customer service.

I had been driving GM all my life and I love it. But on the past years it have become an experience brand to buy and keep when others brand have gained reputations on durability, longer warranty and lower cost in general.

I have had 4 GM cars and this is my last. My last car, new, off the lot, was a GM H3. It went through 2 heads within 100,000 miles - defective GM part, they take no accountability for. Cost me $2500 for the last head. Now I have a 2007 GM Yukon Xl under warranty, which now has a large rust spot on the roof. They will not fix it, stating it couldn’t be their fault. I live in the desert where nothing rusts. Unbelievable. Martin from customer service is a waste of time. This company gets bailed out by everyone and wants to help no one! Done!

This vehicle was purchased new, great power and super comfy. After the first week or so it was in the shop every other week *suspension problem* over and over. Then electrical connections. Now the warranty is up, tail light problems ($750) each. Now the info screen is black. Its just ridiculous a luxury vehicle at this price has this many issues.

Duramax LML injector pump failure - Metal shavings went through the fuel system. I need to replace all fuel lines and injectors along with the pump. Chevy says this is not common but the diagnosis is in their helm service manual. I took the injector pump apart and found that pistons in the pump can rotate, causing the roller bearing to cross the cam. That’s what makes the shavings. Bosch, the manufacturer of the pump, said its a GM design. I just want a better pump. The new pump is made the same as old one. $13,500.00 repair bill; help. Its GM and Bosch’s fault. I find it unacceptable. Someone is going to deal with this because Im going to keep making people aware. Thanks.

I purchased a 2017 Escalade from Cadillac of Novi 1 month ago. Less than 3 weeks having the vehicle the head gasket needed to be replaced. My Escalade was in the shop almost 2 weeks and GM refuses to try to make the situation right. The thing that blows my mind is 4 months earlier my wife purchases a brand new Cadillac CT6 and less than having the car 2 weeks the sunroof motor completely goes out. Car was in the shop 1.5 weeks again. GM was no help and does not care about pleasing their customers. I highly advise anyone to stay away from GM vehicles. They are not reliable and GM will not be there for you after the sale.

I am writing in regards to my recent Service on my truck at Woodlands Hills Ca. GMC. I have a couple things that needs to be addressed. In reviewing the details on my receipt it indicated that they put 9 quarts of oil in my truck. That cant be the case as the truck only holds 6 quarts. In doing a comparison of my 2-15-17 and yesterday’s receipts, I noticed in the inspection of the Brakes Pads does not make any sense. 2-15-17 Brake Inspection noted the front brakes at 6mm and the rear brakes at 5mm. 7-27-17 Brake inspection has the front brakes at 8mm and the rear brakes at 9mm. I have not had my brakes done and the pads cannot have gotten better. They should be more worn. This leads me to believe that the brakes were not check at all. Which further leads me to believe if any work was been done on my vehicle. I was advised I would be give a refund of the 3 extra quarts of oil by the Service Manager. This borders on fraud if not outright fraud.

Updated on 02/01/2020: I didnt get the car back until Dec due to the strike. I filed a claim with GM and requested either a new car or reimbursement. They refused to give me a new car and agreed to the reimbursement. They are only willing to reimburse me 2 car payments but had my car for a total of 3 months. Ive had to provide statements from my finance company and personal bank statements to show proof that I made those car payments just so they can reimburse me. Talk about feeling like a valued customer! Me paying my car note has nothing to do with me being inconvenienced over a product that I bought from YOU! They are telling me the dealership has to process my reimbursement because it will move a lot faster, however I got my car back mid December, it is almost February and I am still dealing with this and havent received anything! I am very dissatisfied with GMs customer service and the way they treat their customers! I will never purchase another GM car and I definitely wont be referring any one to either! I have a cousin who experienced some of the same issues with Dodge and her experience was smooth sailing! Original Review: I purchased a 2019 Chevy Camaro in June 2019 due to a car accident and my previous car being totaled which was a Dodge (Challenger). I had the Camaro for 90 days then had to put it in the shop due to safety issues! Passenger Airbag broken! This is a brand new car in which I should not be experiencing these type of problems. My car has been in the shop for almost 2 months now due to GM being on strike and the part to fix my car has not been available and no one can tell me when. I was told GM would not give me a new car but would compensate me once the problem is fixed! **! Im having to pay a car note for a BRAND NEW CAR that I cant even enjoy! VERY UPSETTING! Im totally dissatisfied with GM and I wish I never purchased this car! Shouldve just stuck with DODGE!

I bought this car last year and before the year was over, I had to take it back to the dealership at the very least four times. I complained to GM, and they said that in order to be able to POSSIBLY HELP ME, I had to take it to the dealership again! Was four times not enough! I am traumatized to drive that car, and I do not recommend to ANYONE!

Dart motors are american made. We used Chevy Crate motors for power, 454 cu. in. V8 Big-Blocks, but as all things Chevy it was recast differently to save monies, thinner casting. Then the blocks started to crack, vertical lines in the cylinders after approx. 100 hours use. No junk. Time to move on now to 350 CID v8, burns oil out the box on fire up. Use approx. one qt. oil every 20 to 30 minutes. Called Victory Chevy in Ft. Myers, FL for warranty: No you need to call GM at ** This was a joke. Was told it is my intake gasket. I have been building same products, same parts for 25 plus years. Said needed to pull intake and take photos of intake gasket on motor. Pulled intake, no oil in intake runners, gasket perfect so I pulled heads, oil on top of #s 3-5 and 7. Piston #7 the worst, so pulled piston meat on, piston between ring lands, broke out 3 inch piece. This has happened on two of the last 4 motors. We now use only Dart Motors, no more problems. Other problems to watch for, rings hammered into cylinder, no bolts in cam timing, gear lifters come apart. 100 hrs. no impeller in water pump or impeller spins on shaft. This is poor quality control. Have now learned what GMC stands for: General Mexican Crap. Good bye Chevy!!! Captain Mitch.

I took my vehicle (2012 Equinox) to the dealership to have my piston rings replaced due to a recall. After having them replaced there was a noise coming from under the hood. I asked the dealership what was this noise, after having my vehicle for a month I was told that the noise is coming from a Vacuum which comes from the pistons not working properly. I was told that I must pay for this to be fixed because its not under warranty. My problem is that if the piston rings caused this and theres a recall for this, then the Vacuum problem should be in recall as well. I contacted GM and they told me the same thing the dealership said but added that this has not been seen in all vehicles. How many have to have this problem for GM to make it their priority? Not fair to pay for something that was caused by a recall!!!

2008 gmc denali radio control tire censor. What a stupid total waste of money. Cost me another 300.00 to get the stupid aluminum junk parts replaced. I never seen such a total stupid unnecessary device in my life. I had one tire worked on 3 times and they found nothing wrong but it still leaked. Most tire dealers drop the nut off the sensor and let it drop into the tire not wanting to tell you it cost another $80.00 a tire to fix the problem the junk sensor. I happen to get an honest dealer and explained the stupid engineering retarded situation. Thanks for the stupid extra expense. I grew up when a car had an ignition switch and an oil gauge and was happy. I own a tire gauge and can see a low tire that does not cost an extra $300.00 from my social security.I called gmc customer service 5 times and got nothing but the run around. I was disconnected and put on hold several times. Rep 1 was foreign, could not understand me. Rep 2 I was disconnected. Rep 3 wanted me to spell sensor three times, said he had never heard of that type of auto part. Rep 4 asked for my first name then put me on hold then rep 5 asked for my last name, then my address and I said 6867, only my house number then she asked me to spell it. So I said six eight six seven. Then she started to explain why I had to spell. I never got my whole address out she kept talking over me. The whole experience was like a comedy routine saturday night live. Smartest man movie.

I purchased my 2014 GMC Terrain 2 years ago as a used vehicle with 15,000 miles on it. I have been overall very satisfied with the looks and performance of this vehicle. A few months ago we started having a shudder happen at acceleration. We didnt know what it might be from and it was so intermittent that we didnt immediately have it checked out. As the weather warmed the shudder happened more often and eventually made it to where it was difficult to pull out from an intersection due to no acceleration. We took it to a dealer to have it checked out and were advised that there is problem with several model years of GM transmissions having the torque converter delaminate which causes debris to spread through the transmission and causes it to fail. This is the case with ours and with a $5400 price tag to replace the transmission. We complained that since this is 2019 and its a 2014 with 59,000 miles shouldnt it be covered under the 5 year/100,000 mile powertrain warranty. They advised it was out of the 5 years by 7 months from the in-service date. They did offer a 30% discount but we still felt this was way too much to pay for a transmission. We decided to take to a transmission shop for repair. The price ended up being the same as what the discounted price would be from the dealer. I contacted GM and was told that they wouldnt work with me on this since the repairs werent being done at a dealer. By the time that we discussed, it was too late to stop the repairs at the transmission shop. I was disgusted that GM wouldnt stand behind a vehicle with less than 60,000 miles with transmission failure and only 5 years old. This vehicle has not been abused or neglected in service. I am ready to say that we will no longer consider GM vehicles as possible options when we replace this or any of our other vehicles, even though we have been lifetime GM fans/owners.