Spent a lot of time researching a new gas dryer as I discovered that Samsung & LG are not considered great buys with the service calls that ensue. As a previous Samsung owner I was particularly concerned about quality. Found that Speed Queen had a pretty good reputation, was made in the US (Wisconsin) & had options of 3, 5 or 7 year warranties depending on the model. Chose the 7 year model & was very excited to try my new dryer. It stopped working on day 1. The sensor settings would not work. Called for service & was referred to one of their service companies, they came & assessed the dryer, it needed 4 parts, a board, a thermostat & two sensors. I was told the dryer would work just fine on regular settings until the parts came in. That was not true. A week later it stopped working on any setting. Called the servicer & Speed Queen, another service call, another part, the ignitor was bad. Here is the part that is truly sad. Speed Queen customer service has still not managed to get a manager from their company to give me a call. They are rude, absolutely indifferent to how poorly this looks for their brand. I see no pride in their company name & no effort to attempt to make a customer happy. Its like you are bothering them. I can accept defects, indifference is not acceptable on a 2 day old dryer regardless of the warranty. They could not even be bothered to get the correct parts to the repair team. Im truly disappointed & disgusted at their customer service teams attitude & their management teams inability to actually manage. If you manage by hiding behind your customer service team, you should not be a manager.

After buying washers from big-box stores and poor service/quality, I elected to purchase a 2018 top load washer from Speed Queen. Decided to support products made in USA and a brand known for quality and integrity. Within 2 weeks after purchase of new washer, it would not turn on. Started keeping log of events and now (week later) the same occurrence. It has been reported there are known issues with control panel and I am very disappointed that Speed Queen would sell washers under this circumstance. I only hope that I can get a repair or a refund.

I had these appliances when my family was young (in diapers through grade school), and found them to be reliable and dependable. They were purchased more than 30 years ago in Columbus, NE and I chose them because the laundromat had that brand. I remember there was an extra prewash cycle that worked well for doing cloth diapers. I really liked the prewash cycle for rinsing diapers before doing their regular wash cycle. Alas! Few people use cloth diapers anymore! Then, as my sons got older, and into sports, I found the prewash cycle handy for tough, messy dirt and spills on their clothes. But when we moved to Sheboygan WI, we decided we would buy new appliances rather than move the ones that were over eight years old. The store in Sheboygan did not carry the Speed Queen brand.

We really love how simple this machine is to operate. I love that you can fill up the tub and soak stuff without it automatically getting rid of the water you have in the tub soon as you decide to shut off. The other type that are top-loading but are similar to front loaders they would always empty out the tub in. That isnt what I wanted to do. I love this machine because it works like the machines I grew up on where you can start and stop it wherever you want without it emptying. Does a great job washing our clothes no matter what cycle we use. Definitely would recommend.

I live in a remote area and have difficulty getting service personnel to come to my location. After reading so many reviews of computer boards failing, mold problems with front loaders, and front loaders failing to clean, I knew I wanted a RELIABLE washer that CLEANED. Speed Queens have an excellent reliability record. Although my washer is only 3 years old and maybe old school with no digital computer boards, it does a great job cleaning.

My 25 yr old Maytag still worked and sold for $100 on Letgo. My washer of 20 yrs was broke and I wanted a matching set. My first in 50 yrs of marriage. $2,000 later what a mistake. The same day the dryer made such a loud banging noise that I called the salesman right away. Got service two days later. It started again. I should have had it replaced then. Because it never waste solved but after warming up it would stop. Now six months after warranty is out the timer won’t turn off the dryer. It ran for four hours before I realized it. Lakeview Service came out on the washer problem was very rude and abrupt. Do not use them. He wanted to charge me a service call charge. The washer was a yr old and Speed Queen advised me to call them. I am a married 70 yr old only user of this machine and so very disappointed in this Product. Buyer Beware.

Researched washer and dryers for over 2 years while in the process of saving for the new machines, saved a little longer and a little more because the decision was made to get the reputable, American made, commercial quality “Speed Queen” brand. Certain I was getting what I was paying for, boy was I wrong. We settled on the old school simple styled TC5 and DC5 dryer, the washer has been okay but is actually worse than our previous GE top loader as in you can’t fill it with clothes and soap as the machine fills with water, the cavity is smaller and the water level is shorter, not to mention sometimes stains are not being removed and forget about deodorant stains without scrubbing first compared to our old washer, also at times the clothes I put on the top are still on the top at the end of the wash cycle so it’s as if the agitator hadn’t worked.My biggest complaint and problem however has been the dryer, right from day one it took 2 cycles to dry loads. We purchased this set in October 2020 and by March 2021 the dryer is now taking 4 and sometimes 5 restarts to completely dry loads. When I first tried to claim my warranties, which is only online Speed Queens request page was down for maintenance for weeks and I finally had to get through to them via Facebook and email to send me my warranties. In March being fed up with the length and energy it takes to dry a load of clothes we contacted the store we purchased them from “Rochester Appliance” and they said they wouldn’t service us under warranty because we are a county over, then tried saying it was our dryer vent (no) and then gave us a number of another service man.We called him and he won’t service us under warranty because we didn’t buy them from him. Called Speed Queen and they too gave us contact numbers for servicemen that wouldn’t work under warranty or that just didn’t exist. So ended up taking it to Facebook where I’ve met up and actually joined a group of others who have had the same issues, and discovered from them another common problem we all share is a burnt, melty, sharp (from melting/burning) grate at the back of our dryers starting to rip and burn our laundry, so now we also have a potential fire hazard. And many others are experiencing their dryers running and never turning off, sometimes the whole time they’ve been at work, serious scary stuff and absolutely NO help, the warranties are essentially useless. I now despise this company and the dealer.

Purchased a washing machine in September 2020. Upon the first use, the machine made this horrible annoying knocking noise. It is now February 2021 and after multiple service calls, we still have this machine with its horrible annoying knocking noise! A local technician was just here yet again today, and was even on the phone with Speed Queen for over an hour trying to get help to repair it, and still nothing. No one seems to know what is causing the noise, or how to fix it. Wouldnt it make sense to replace the machine? Perhaps its defective? Or am I just suppose to take multiple more days off work to accommodate technicians until they get it fixed?

I purchased a TC% washer in October 2019. A couple of weeks ago the machine smoked and had a burnt wire smell. Then the machines drum would not turn. Authorized technicians came out a found a broken belt which they say appeared dry rotted. Replaced the belt and left. 1st load after that the machine would not drain. Techs came back next day and replaced the pump, After replacing the pump I had them try to run a load and the machine would not fill with water. After consulting with Speed Queen authorized techs they then discovered the transmission was locked up and the control board was malfunctioning. Replacing all these parts on a machine that is less than 6 months old is not acceptable, Speed queen needs to replace the machine. Their tech department then tells me I need to go back to the distributor to see what they will do?? Why is that my job? The distributor tells me they cannot do anything unless Speed Queen authorizes them, leaving me in the middle. The machine is junk and the customer service is unacceptable as well.

Quiet running, cleans well, runs an average load in about 30 minutes. Spin is especially effective, resulting in shorter drying times as compared to our old Whirlpool. It has an upright agitator, a feature we wanted. Since Speed Queen has done away with the transmission, the agitator is fixed and the drum moves to swirl the clothes thru the water. It runs with a gentle whooshing sound instead of the old thrashing sound. So far, it has worked well. Our machine has analog controls, not the digital control panel. All the controls are marked understandably and are easy to use. My wife likes the delicate and hand wash cycles, something our old machine did not have.

Bought a Speed Queen TR7000 top loading washer in Feb 2020, just before the Covid shutdown. After being handed a line about the durability of these washers, little over year later, its not fully draining and leaking. Id give them zero stars if I could.

I “inherited” the Speed Queen dryer with the bed and breakfast business I bought 9 months ago. It’s commercial grade, heavy duty. It drives me to distraction! Despite buttoning up the duvet covers (I live in Australia) things still manage to get caught up inside and from time to time, the duvet cover even manages to get turned inside out, as do the pillow cases. How on earth can this happen??? And then there are the many, many times the sheets get twisted up like corkscrews. How can that happen?? I’ve had many dryers in my lifetime, none as expensive as this one, but every single one of them was 100% better than the Speed Queen. I HATE IT! Do not buy one! Rosie **, Australia.

DO NOT WASTE YOUR MONEY. Purchased in October of 2019. From the very beginning there has been an undetermined leak. It appears that when in the spin cycle and the load is not balanced, but that is just my uneducated guess. A service rep has not been able to replicate the leak. I cannot use a spin cycle other than low spin. So much for warranty - the place of business where it was purchased (Dr. Appliance in Delmar, IA) has washed their hands and told me to deal directly with Speed Queen. That is a JOKE. Speed Queen has done NOTHING to resolve the issue - so much for the 10-year warranty! Now the Washing Machine wont even turn on. And by the way, most dealerships who service Speed Queen Appliances wont ever service if it was not purchased by them.

There were SQ washer in a laundromat I visited regularly, plus I owned one-inexpensive to buy. My 3.42 cubic feet washer AWNE92SP113 is dependable, no nonsense and gets the clothes clean. It comes in white which reminds me of clean laundry. It wasnt heavy like some and was easy to move when I moved from an apartment to a house. It also has top loading, two rinse cycles, I could select the water temperature and the agitator strength. I also liked the cycle only took about 20 minutes. The one I had didnt used a timer and I wish it did. I would add a mini-basket. It wastes water when you have a smaller load than the washers select small load. Make sure each Speed Queen washer has a timer.

My wife & I had a top-load Sears Kenmore (manf. Whirlpool) Heavy Duty Series 60 washer we bought (along with the dryer) 2nd hand & used for 20+yrs, along the way replacing agitator dogs & 2 lid switches, and a couple of other things I can't even remember, keeping it going long after many would've given up & tossed it. Finally, sometime in 2017, it got to where it would cycle fully on only 1 of the main switch settings, so I had to decide whether to chance buying a new main switch at roughly $140 & installing it correctly, or take the plunge & get a new washer entirely.

We bought this because it was big and the salesman said it was reliable and it fit our budget. So far so good. It seems to do a pretty good job cleaning our clothes. Our old washer and dryer were Maytag and they lasted 22 years and cleaned well. At the time we were buying new ones we needed something less expensive. They seem to be doing a good job.

The Speed Queen washer that we purchased at Warners Stellian, is model #AWN432SP113TWD4. Had repair person out 3 times due to water on floor after washing. Unable to determine problem. Problem continues daily, leaking water on rugs and shoes. Contacted Warners Stellian and they want their repair person coming out a 4th time. Company will not issued a new washer due to daily leaking from this Speed Queen washer.

I was shocked to see the low ratings on this site. I breed Golden Retrievers and to put it mildly I wash dirty stuff. From muddy dog towels to poopy puppy pads. Dirty Stuff! My Speed Queen (TC5000WN) does a wonderful job on my dirtiest loads. It washes faster than my old machines, (GE & Maytag) and has an option for a larger fill. It is a workhorse, which is what I want in a washing machine. I had an LG Front Load washer and hated it! You cannot properly soak anything, and I was constantly cleaning the rubber gasket to keep it from smelling.

I think they are very good machines to use. Have used them at same washteria and were excellent in cleaning the clothes. Only once in awhile they were unreliable when were out of order!! They are dependable in getting the clothes washed and cleaned!! The machines are so quiet you dont even know that they are running until the light goes out and know that the clothes are done and ready to be put in dryer!!! The machines are so reliable and dependable that you simply cannot think of anything that will make you dislike the machines. I understand the clothes have to go in different cycles to get cleaned but you have to be patience until the machine stops!!

We bought a Speed Queen washer 4.5 years ago. We were told they can last up to 20 years. Imagine my surprise when it started leaking a week and a half ago. We had a certified tech out to look at it 3 days later. They opened it up and said it was shot and closed it back up. Apparently it had been leaking into the motor and transmission. We had no signs of water until 3 days prior to the service call. I called Speed Queen. They said only a 3 year warranty on motor but 15 year warranty in transmission. I was told that possibly parts could be sent out, but I would have to pay labor. Okay, if that’s what I needed to do. After several calls I received a crappy email from them on a Friday at 5 PM, saying the machine is 503 days past the warranty and no parts would be provided. Nothing about the 15 year warranty for the transmission. Their late email prevented me from obtaining a new washer at my local appliance company in a timely matter. I sent an email back saying I would file a complaint with the FTC for fraudulent claims about their product as well as my state attorney general’s office. We spent $900 on this and expected it to last. This is unacceptable on every level.

I purchased this model of Speed Queen Washing machine (as a set with a Speed Queen Dryer) in September of 2011. And almost 9 years to the date, the washing machine bearings froze and burned the belt. The machine cost me $706 in 2011 and another $150 for a technician to determine the bearings were frozen. I wouldnt expect such low life expectancy from such a high end washing machine. And as such, I wouldnt recommend this brand to anyone. My next machine will be a Miele or Bosch. I hear they are still producing high quality and most importantly DURABLE products. Very disappointed!

After trying to find this washer in stock for months I finally found one... They had just received 3 and had 2 people on their way to get one... We jumped in our truck to go purchase one and was the first ones there (an hour away) got it in place and I have been washing everything in site... After going through 5 sets of front loaders of various brands.. GE, Whirlpool, Kenmore, Maytag and LG... what a relief to have a machine that finally gets the clothes clean... I can pre-soak and everything comes out so clean... very basic controls (which is a nice change). We are very impressed with this machine and the quality. Waiting on the matching dryer to come in... But I couldnt be happier with this washer.

Ive gone as far as to check with engineers at parent company Alliance Laundry. The only water temperature options for regular cycle are HOT and WARM. Up until now, Ive used cold water for most loads for a lot of years and now just waiting for my clothes to disintegrate because they havent figured this out. Absolute worst commercial washer.

Tried to wash clothes this week, burning smell is coming from washer. Does not spin. Machine is 4 years old. Bitter Neumann tells me it is no longer under warranty. Warranty should be at least 5 years for this kind of problem. Disappointed. Poor design. Will not buy another Speed Queen. Machine is extremely heavy and very hard to take up and down stairs.

I bought a Speed Queen washer fall 2020 based on its stellar reputation. I was sorely mistaken. I’ve had the tide pods not devolve and clothes come out with dirt still on them—-dirt —like something as simple as milk that should have easily washed out. Someone on these reviews correctly called the wash cycle a “soothing bath.” The drum does not agitate. Often the clothes are weakly spun and too wet for the dryer. The lid lock is a complete nuisance. They put that on there so you can’t see how feeble the agitation cycle is! The plastic bleach dispenser discolored after 1 month of use. The cycles are awful and LONG, which wouldn’t be bad if it were doing something. I have to agree with Every one-star review on here—HEED THE WARNING! The machine makes doing laundry an even worse task than it is. SHAME ON YOU SPEED QUEEN...SHAME SHAME SHAME...OR SHAM SHAM SHAM!

Moved to new home 4 years ago & bought very expensive SQ commercial-grade washer/dryer set as advertised, #1 recommended in the nation. Thought it would be more durable & last longer. Salesperson said true. Washer literally destroys clothes! Chews material…shreds towels, rips seams, trashes underwear, rips out zippers. So much lint removed from items at each washing that lint trap cannot hold it all. And that continues for months, after every washing! No towel in the house has lasted more than 3 months (good-quality towels!)! They look 25 years old!Worse, this model has no “balancer!” Clothes go out of balance constantly & washer makes a horrible, loud pounding sound & hops 6” across the floor! Called recommended repair service & he said nothing he can do! He cannot add one, either. Shortly after we bought this model, the company must have gotten so many complaints, they supposedly added a balancer, but that does nothing to help us. Finally, the controls on both units are annoying beyond words. You set water temp, and the unit changes the load size on its own; or you set load size, and the temperature changes. Have to keep pushing same buttons repeatedly to get them to finally “stick” where you want them! Same with dryer….very confusing on how to get it to just dry. It’s like trying to operate it in a foreign language! Bottom line: this set is a disaster from start to finish! Save your money: do not buy!

Ive had this Speed Queen front loader washer for almost ten years. It has never broken down or needed any parts replaced or repaired. I do at least two loads a day and some are heavy towels and sheets. If you want a reliable, energy efficient machine that takes in large loads and gets it done - this is the machine for you!

I used my neighbors brand new Speed Queen top load washer they had just bought to try it out. I was shocked at how really poorly it washed my clothes. The dirt and stains on my clothing were all still there when they came out of their new 2018 washer. There was even some undissolved soap still on my clothes. I immediately went to the local laundromat, which I dread having to ever do and rewashed my clothes to get them clean and took them home to dry them. Needless to say, I will NOT be buying a speed queen when I replace mine. Amazing that Speed Queen would make something that this bad.

We purchased new washer and dryer from Speed Queen base on Old School performance recommendations. The washer seems to get overloaded when there are 2 or more pairs of jeans in the load being laundered.

We bought our Speed Queen washer (TR3000WN) through Amazon in Oct. 2016. This is the old school model; not computerized. Formerly we went through several brands and models of different big-name washers, some of which were rather expensive, and most of which lasted only a few years at best. While many of the reviews of the newer Speed Queens seem to indicate that the brand is no longer as good as it once was, I can attest that so far ours has been WONDERFUL. IT WASHES THE CLOTHES. We live on a farm and have lots of dirt. The Speed Queen does not play around, but washes the clothes quickly and gets them clean. Our former eco-friendly washer took FOREVER and still did not do as good a job. I recommend this particular model of Speed Queen, if you can find one.

Best washer and dryer ever made - by far superior to any other on the market!! Reliable, dependable product - have had for more than 4 years with no service required. Would purchase another Speed Queen before any other on the market.

I should have did more research before I bought this product. I was looking for a top loader with an agitator that actually agitated like the washing machines we use to buy back in the 70s & 80s. Machines that were made to wash your clothes and not give them a soothing bath. First of all with this washer the lid locks and I feel that is the most ridiculous thing I have ever seen. I would give anything to break it off and shove it up the persons butt who came up with this stupidity. If parents today cannot control their kids and keep them away from things that are not there for them to play with, then we should not have to have a locking mechanism on the lid. Secondly, I would like to be able to open the lid and see if there is enough soap as the machine is working; this does not happen. And as for cleaning the clothes; not frigging likely. It is a bigger piece of crap than my front loader was. I would gladly send these pieces of garbage back to Speed Queen and get my money back and go and buy back my front loader. I am so upset every time I use this machine it gives me a headache. I am tired of dealing with all the stupidity that there is in this world. Something seriously needs to be told to these so called engineers to try and stop re-inventing the wheel. If it aint broke dont fix it. Leave the damn thing alone. It was working fine without your intervention. As for the dryer; not to impressed with that either. Stupid place for the lint screen; at the front of the door and wide open. Not too bright.

After being told by several washer repair personnel, and being told by the appliance salesman, that if I wanted to buy the best available washer, even though it was much more expensive, to buy the Speed Queen that they had on display. (Model AWN43RSN115TW01 from Edwards Appliance in Depew, NY). Delivery was made exactly on time and after the installation was completed, the delivery man said load her up and enjoy your new washer. The first several loads were, I would say, average loads, but eventually I loaded her up with a large load of colored clothes. Washing process worked well and the tub drained for the most part but would not spin. Even after removing some of the wet clothes, there is still no spin cycle. I will contact Edwards, (whom I am not blaming for the problem) to send out a repairman. In my opinion, THIS SHOULD NOT BE HAPPENING TO A TOP-RATED, EXPENSIVE WASHER IN THE FIRST MONTH OF USE. I would caution anyone considering this Speed Queen washer. I will gladly change my rating if this situation improves.

Purchased our Speed Queen top load washing machine based on reviews and the excellent recommendation from our expert neighborhood appliance store. This has been the worst purchase. I agree with the other reviews. Great - wash cycle is only 30 minutes but the clothes are not clean which is unacceptable. I have been left with smelly kids clothing, stains and loads. I couldnt tell have even been through a wash cycle, plus it’s noisy. There are even times when globs of the detergent have been left on the clothing. Not sure about the previous history of Speed Queen (which apparently was great at one time) as some have mentioned a contrast between older and newer versions. Our old front load Maytag cleaned just fine. Wouldn’t recommend but if you insist, you can buy mine (humor).

2018 washer redesign has destroyed a once-great brand. Agree with all the other reviewers who are horrified at Speed Queens stupidity in turning their backs on their many years of embracing the traditional agitator washing machine design. Had a new model for a couple days and sent it back. Was lucky to find an old 2017 model. Its sad to see a great thing end. What were they thinking?

I have to say something because Im disgusted with this machine. Probably the most sturdy machine out there but simply does not clean good. My wifes dress clothes come out with the white marks on blacks. We have tried different soaps, and every possible setting to no avail. Extra rinses and all. Forget about my work jeans. They come out of this machine looking just as dirty as I put them in. I wish I kept my good perfectly running old washer with the good old agitator. I seriously dont know what Speed Queen was thinking of when they designed this machine. Think about this review before you buy this $1000 machine.

We have had both the washer and dryer for seven years with no problems or service calls. Ten year guarantee on the washer is comforting and they both perform at a quality level. The only complaint we have is that the washer does not have a buzzer, but the dryer does.

I purchased a new Speed Queen Commercial Top Load washer and front load dryer in June 2016. Within a week I had service come out to try to fix the thumping in the dryer. Repairman came out 3 times and decided I needed a new drum! That helped but didnt really fix the noise. Today, Dec. 2019, the repairman told me my washer needs a new motor and some other parts, that is why it wont start or just cuts out. It trips the circuit too. Ive had clothes with water sitting in the machine for a week waiting on the repairman to get here to fix it. He had to install new roller bars in the dryer for the thumping, and I guess we will see how long that lasts. I am very disappointed in this set. I want my old Maytag set back that I had been using for 15 years with no issue, but the buyer of my house wanted them so I let them go. I should not have done that. Today I paid $157 and who knows what the washer repair will be.

We bought this commercial washer for our apartment complex which we manage. Within 10 days of installation the machine was smoking and flooded the basement. When we contacted customer support, they said they would come out to repair it. It has now taken 3 service trips, and 6 weeks to try and fix the machine. Our tenants have been without a washing machine for nearly 2 months now, and they still refuse to simply replace it. I am extremely dissatisfied with this washer, and believe it is a LEMON! Customer service should replace it, as this is a huge inconvenience for us - but they still refuse! We are very frustrated over here.

Bought this piece of crap washer in August 2018. Since then I have had service on it 7 times and 2 complete drum and all the inside of tub replaced. Called Speed Queen and they said it was the technicians fault that it was not working right. So they sent another tub and tech replaced that too. This machine sounds like a jet airplane is taking off and you better have headphones when you do the wash. Why bother washing. Youre better off just wearing your clothes inside out as they would be cleaner than what this piece of $1000 crap would get it. Customer service specifically John in residential washers got his feelings hurt when I expressed my animus to him. He acted like a baby and threatened to hang up if I wasnt nice to him. I asked him to call Speedy Appliance and call me back when he did. I was told they had to get approval to call me back from his boss. My comment to him at Alliance was to ask him if he needed permission to use the phone. Please please DO NOT BUY THIS PRODUCT. I feel like throwing it on the highway with a huge sign of do not buy Speed Queen so everyone on the highway can see what a terrible product this is and let them know that Alliance who owns Speed Queen is a consumer nightmare. It appears that our dealer washed his hands of this situation. Why are they still in business if they cannot stand behind their product.

I find when using the washer it is extremely noisy. My worst complaint is that even using (1) king size sheet (not the full set) to wash, it comes out in a tied up knot. Its put in loosely. Its really bad if I put in the full set. What in the world is the agitator doing?

I bought the Speed Queen for several reasons, their reputation, it was made in the USA (I thought) and the reliability. Ive had this washer over two years. It washes without issue. I can wash a large comforter with no problem and I havent had any service needs. HOWEVER, it DOES NOT get clothes clean. Ive tried switching detergents, smaller loads, everything. It simply doesnt get the clothes clean.Also, on Normal Wash, they should tell you that that means COLD WASH. There is no way to wash Normal on hot or warm, even if you have the temperature setting on hot or warm. It washes cold, ice cold. Prior to purchase, I did research and there was another Speed Queen that had reviews of not getting the clothes clean, but it was not this model. Add the TC5 to the list of disappointing washers. This washer was 3 times the price of washer with these options. Speed Queen is very basic. No fancy bells and whistles. What a huge waste of money. I do not recommend this washer and after my experience and I dont recommend Speed Queen.

Purchased Speed Queen washer and dryer from Orvilles in Buffalo New York. 4 years later the heating element stopped working. 10 day lead time for part and half the cost of the dryer. Will never purchase a speed queen again, piece of junk.

I bought my Speed Queen TR5 in December, after having several lackluster Whirlpools over the years. Before I made my decision I looked at more washing machines than I'd like to admit - reading reviews, comparing features, watching YouTube videos of people reviewing and washing clothes in various machines. Really. My head felt like the spin cycle.

We purchased a Speed Queen Washing Machine in 2017 after it was highly recommended to us by a trusted appliance technician and internet research. The washing machine worked satisfactorily until approximately five weeks ago. Water was noticed under the machine after doing a load of laundry. We thought it might be due to our water well/septic system because of very wet weather. We waited to do any further laundry until the septic tanks were drained. After the septic tanks were drained, a load of laundry was started and our laundry room flooded. We contacted an appliance technician who informed us the wash tub was cracked. A major repair. Since he did not perform warranty work on Speed Queen machines, we contacted Speed Queen customer service and a technician came out. He informed me that he ordered the tub replacement from Speed Queen but could not give me any information about when the tub would arrive. I contacted him two days later since I had not heard from him about when to expect the tub replacement, and my husband had an upcoming surgery and would need clean sheets, towels etc. after surgery. The technician informed me that he still had no information about the parts arrival from Speed Queen. I called Speed Queen customer service the same day but they had no information on the arrival of the part. Two days later, a Friday, I was able to learn from customer service (when I called back) that the part would arrive the following Tuesday. I contacted the technician, who still had not been notified of the parts arrival by Speed Queen, and we scheduled an appointment for Wednesday morning. The tub replacement arrived in a defective state and could not be installed. The technician contacted Speed Queen before he left my home that Wednesday morning to request a second tub replacement since the one sent was defective. No one could provide him with an arrival date for the second tub replacement. I called Speed Queen the same day and the customer service representative told me shipment of the part would be expedited. When I checked with the technician two days later, again on a Friday, he informed me that he had heard nothing from Speed Queen. I reached out to Speed Queen immediately and after numerous phone calls learned the tub replacement was not expedited (though I was previously told otherwise) but was due to arrive the following Tuesday. The technician was again scheduled to install it on a Wednesday morning. This never happened because the (second) tub replacement did not arrive according to the technician. Speed Queen claimed it did. Both my husband and I contacted Speed Queen customer service that Wednesday and both of us were informed by two different representatives that the tub replacement (now the third attempt to obtain this part) would be overnighted directly to our home, not the technicians address. Based on their representation, we scheduled an appointment with a different Speed Queen technician to install the tub replacement. The representation by Speed Queen turned out to be untrue. The tub replacement did not arrive the next day as we were told. The repair appointment had to be cancelled. That day, customer service told us the matter had been turned over to management and they had no details or information about when the part would reach us as technical oversaw that. We requested a call back from customer service once they were able to obtain this information from management or technical but no one contacted us. I received an email letting me know that customer service did not know anything about when the part would be shipped. In frustration, I reached out again to customer service several times the following day. They had different stories every time; no one could give me any information on when we would receive the tub replacement. A week later, Speed Queen has yet to contact us about the status of sending the tub replacement to repair our washing machine. Speed Queens misrepresentations and inaction forced us to purchase a new washing machine this week. Its customer service department is unlike any I have encountered. They give misinform nation and misrepresentations. They provide no actual information or assistance to the customer. They demean customers and give the clear impression that Speed Queen could care less if the customers washer is repaired or not. Because of our awful experience with Speed Queen, I cannot recommend its washing machine to anyone. Instead, I recommend avoiding this brand.

I purchased a New Speed Queen Electronic Front Load Washer and matching dryer in 12/16. I have had problems with them since day 1. The washer is not wringing out the clothes causing issues with the dryer. The washer drops fabric softener into the wash cycle so the clothes do not come out soft. I have had 8 service calls so far and they have fixed NOTHING! I am getting ready to contact the Attorney Generals Office to see what can be done. This washer is supposed to last for 25 years and be fully warrantied for 5. I am so unhappy with Speed Queen and Freds Appliance who sold me this JUNK.

May 2021 bought a brand new washer and dryer Speed Queen. Did a read a reviews and heard how great it is. Washer won’t even get a little dirt out. I washed twice and still dirty. Try so many times to called Customer Service. Cannot get a hold of no one. Only auto play of computer voice telling you to hold on. Nobody ever answer t by e called of mine. Horrible customer service. I regret buying Speed Queen! I paid $1,000 for washer alone. I just lost $1,000 down the drain! I’m so mad and sad. DO NOT BUY SPEED QUEEN!!! Good getting a hold of customer service!!!

I purchased a 2018 Speed Queen washer in Sept of 2018. It was delivered mid October. I have not had a single load of clean clothing since. It has had problem after problem, and the repairman has been out four times in the last month alone. The washer fills with water, but doesnt agitate half of the time. When a load is finished, the soap and scent booster is still on the top of the clothing. We have been working without dealer, and Speed Queen, but so far all I have had is disappointment. I do believe they desire to help, but they have no idea why the machine isnt working, and would rather replace parts weekly than replace the machine. Never again!

Updated on 04/28/2021: We purchased a TR5 Speed Queen washer/dryer in June 2020. The washer has never worked right and the place of purchase Big Sandy Dublin, Ohio keeps sending out repairman that cannot fix it. Yesterday we had a 3:00 appointment after waiting another 2 weeks and repairman canceled. Next month the washer warranty will run out and I’m wondering if that’s the goal. I will never buy anything from Big Sandy or Speed Queen again. They don’t treat the customers right or back up their product. I’m reading many customer complaints of these newer speed queen appliances not working so this is definitely an issue they ARE aware of... There needs to be a recall and these customers need refunded the money they spent on these appliance lemons!! I spent the extra money for the speed queen name and quality and I’m now regretting it!Original Review: BUYER BEWARE???? Warning on buying Speed Queen appliances.??? We purchased the TR5 washer and dryer around this time last year. Almost immediately the washing cycle would stop and 4 lights come on simultaneously. The repairman have been to our house 3 times and the last time they replaced the control board but that didn’t fix it. Now they’re saying it’s a balance issue. We were sold a lemon and I have asked for a refund since we alerted them to this problem from the very beginning. I was told in an email that the manufacturers warranty covers repairs; there are no provisions for returns/exchanges so I’ll have to keep the lemon they sold me! I spent the extra money on this set because of the Speed queen name and quality and I’m deeply regretting it. I will NEVER buy a product from this company again nor will I recommend them to anyone.

We bought the Speed Queen front load washer and dryer in the fall of 2017. Its now almost a year later and we are absolutely as pleased as is humanly possible with them. The washer is fast and quiet and the dryer does an amazing job of drying. Doing laundry has never gone this fast! Zero problems, using less detergent than ever and saving $$$. Thank you Speed Queen!

Our 4 year old Maytag was needing repairs and the repair was about 2/3 the cost of the machine. I did research to find the best reviews for a good quality washer. Speed Queen seemed to have good reviews. I paid the higher cost to get a quality washer. It is less than 5 years and we are having to pay repair bills on this Speed Queen washer. There is no difference in the quality of this machine. It has not lasted any longer than a regular brand washer. Dont waste your money, get the cheaper brand.

Very, Very, Very, Disappointed. Lousy cleaning - Lousy Drying. Terrible, Terrible equipment. Washer and Dryer do not work as I expected. They are noisy, do not wash or dry clothes very well. I have owned FOUR sets of Washer Dryers over the last 30+ years, leaving them in the homes I move from. Washer has ruined some of my clothes, even on the delicate cycle! The clothes are almost dripping when the wash cycle is done. Soap does not get dispersed very well, with soap splotches on cotton items. On top of lousy functioning, the top of the top loading washer is warped. The manufacturer says they make them that way on purpose. WTF For???? GIVE ME A BREAK - BUILT WITH A WARPED TOP??? Most money I ever spent for a washer and dryer and I feel like I have been had.

I used a Speed Queen triple load washer at the laundromat. I think they work well and takes about 25 minutes to wash everything. I like the size of it. I can fit a lot of clothes in the triple size washing machine, and it seems like it holds a good amount of clothes. I try to put as much stuff as possible in there so I dont have to pay as much money. But when its full it doesnt seem to want to wash all the clothes.

I am less than impressed with my Speed Queen washing machine. It was not cheap and it should of been better engineered, especially the electric part of it. It blows the breaker seven times, every load and it pisses me off. It is out of warranty and the customer service is a joke. What happened to the days when a machine lasted forever. This isn’t cool and I bought an American made appliance intentionally. Think twice, Suzanne.

I recently was given an almost new Speed Queen electric dryer that was discarded due to a problem that was going to cost over $400 to repair. The problem was definitely a factory defect. The problem involved the factory leaving a component out when it was assembled. This model ADEE8RGS173TW01 was repaired by me using new parts and now works properly... I have an older Speed Queen washer and gas dryer in my house and they work great but this factory defect situation on an almost new unit makes me wonder if the factory has the proper QC in place to make sure new units will indeed last a long time. I work on washers and dryers daily and I have seen the good, the bad, and the ugly. Hope they correct this type of problem...

The Speed Queen is built to last, and doesn’t have all the options that you never use. The machine does a great job washing your clothes and spin drying them. It’s top loading and has a agitator which I like very much.

Speed Queen was front loading and very modern looking, and worked very well. My clothes were very clean and soft. I liked it but it had a lot of different settings which I didnt understand. But for someone who cares it would be a dream to use. I wish it had a just wash the stuff mode. For someone who doesnt get too involved, it would be very confusing to use. Otherwise everything was great.

I know a lot of people start by saying this but, I RARELY write reviews. Good or bad. After becoming frustrated with our Whirlpool Cabrio washers lack of cleaning ability I took the advice of our repairman and purchased a SET of Speed Queens washer and dryer. That was less than 8 months ago. Didnt even NEED the dryer but hey Get the matching set. Speed Queen has always had an impeccable reputation for quality and reliability. Short story about the washer- Speed Queen washer does average to poor at cleaning on any temperature. Control knobs are basic and there is no way of telling how long your cycle will take. I mean NONE. Long story on the dryer- After just a few weeks the dryer knob was not lining up correctly with the corresponding cycle and it was taking a minimum of 2 full cycles to dry most anything. I was literally guessing where I was in a cycle and hoping for the best. The dials are all made of cheap plastic (unlike their older, more reliable models) I have now had the same knob, timer and other parts replaced FOUR TIMES. The last time was one week ago and it has already happened again! FIVE TIMES in 8 months. I am beyond frustrated. Hence my review. I called the only number I can find for Speed Queen that seems to relate to customer service. I was told that to get a replacement machine I had to go to the dealer and not through Speed Queen. No one wants to take responsibility for an obviously defective machine.

Huge, clean laundromat that has all you need. The staff is extremely friendly and helpful. I highly recommend Speed Queen for your next laundry day. The dryers are huge and the washers cleaned clothes very well.

I love my washer Model # AWN412SP111TW01. It washes great and it is much better than the ones with all the fancy technology features on them. This washer operates more like the washers I used to have and it washes in an appropriate length of time. I love the fact that this washer does not have the feature that locks your lid when you start your wash. My washer is more like the way washers used to be built years ago and not just some fancy technology that quits working right after your warranty goes out. The only thing that could be improved is that the water could be spun out a little more so that the clothes are not quite as damp when the wash cycle is over. This isnt really a problem but just a preference for me.

We LOVE our Speed Queen TR7 washer and dryer system. Dont be misled by negative reactions based on how it washes. This washer does not drag expensive clothing through the washer like machines of the past. Rather, it moves the water at high speed around the tub and through the garments. The end result is the best wash AND gentler on clothing. Weve had fantastic results. Heavily soiled clothes from yard work and gardening came out beautifully.The machine is very sophisticated with so many options for wash settings. Im enjoying the process of discovering how to wash different clothing in the best manner possible - which this machine does. Theres an extended soak option available along with a pre-wash cycle. You can even delay start the machine so that the washer sleeps until you want it to start. This allows for the ability to have the wash finish just as you arrive home which in turn eliminates standing wet clothing. Then just toss the clothes immediately in the dryer and the wash is done! (Not leaving the clothes in the dryer after they dry helps greatly reduce wrinkling.) Thorough cleaning PLUS preserving expensive clothing makes this the best washing system available.

Three years old, already washer circuit board replaced twice, now balance sensors and wiring harness await delivery and installation. Dryer belt already replaced, usually after a 10 day wait for service. We are 2 people, 6 loads per week. Cant be that we are using it too much. We were sold on the size (we had a space problem) and the great warranty. Too bad we have to have parts and service on speed dial. Luckily we have a local laundromat. Factory rep says ours is an anomaly but doesnt really have an answer for when the 5 year warranty is up. Make sure you really want this over some other brand, although results could be the same.

We purchased a Speed Queen Stacked Washer Dryer for our business. It is not the first one we purchase this item since we have different locations and until now we hadnt have any issues. This time, 6 weeks after we installed it, the dryer electric panel stop working. Our installer checked it and found out that the panel was defective and need to be replaced; the cost of the new part was covered by the Brand but I need to pay the labor. I contacted Speed Queen and ask them to refund the labor needed to replace a defective part that was supposed to be working for years and just after 6 weeks malfunctioned. I was told that their policy was set and they couldnt cover the labor cost. Well, this has been my last purchase of any Speed Queen product. There is a clear difference between servicing a used dryer and fixing a defective (from origin) product.

Very first use of this dryer with only a light, partial load, and either the belt or the pulley broke! Actually, for the record, not VERY first use, as I tried it briefly after installing it with no load just to make sure all was well. It survived that initial test, but not with clothes in it. Very disappointed. The seller is going to make it good, but thats besides the point. For $950 I expect a product to actually work.

I purchased a new set of Speed Queens on 2/28/17. These are commercial grade Washers & Dryers. I have NEVER had a problem with other dryers and a friend raved about her new Speed Queen product so we decided to look into them. Since purchasing this “High Efficient” washer and dryer I have had to dry my clothes, towels, etc. twice each time. How efficient is that? I had a repairman come out. He told us the problem was in the vent. My husband had cleaned out the vent before he showed up so afterward he did it again and was given the ‘all clear’ from another service. The Speed Queen repairman came a second time. The only thing he could tell us was that there was nothing more he could do and it’s something we have to put up with. What??? Put Up With??? Not acceptable. Today we had another repairman come out to test the heating element. His answer was the heating element was not running as it should. He will order a new part. WHAT??? A new part on a brand new Dryer? Now I realize I said it was purchased in February and this is November but please take into consideration that we are gone from June-October so this dryer was not in use at that time. This is totally ridiculous. I can’t believe Speed Queen, a company that is supposed to be the Number 1 seller of Washers & Dryers, would not replace this unit. So wrong. I will NEVER buy another one.

Best Washer I have ever owned. Washes in 30 min. You can open the lid without pausing the washer. It does not lock!! YAY!! High end in pricing but worth every dime, great warranty. Covers everything. Heavy Duty! These are the kind of washers in laundromat so you know they are durable.

We had a Kenmore washer for over 25 years, but had to leave it in the house when we moved. I decided to upgrade to a Speed Queen when replacing the Kenmore. Because I wanted a top-load machine without a computer and many settings, I decided upon the TR3...and am every so disappointed. One problem with this machine is that clothes do not come out clean (too little agitation?), so every little spot or mark or stain must be hand-scrubbed before being put into the washer. A second problem is the minimal number of settings. If the load of clothes seem to need an additional spin, they must go through the entire wash cycle first. There is no way to select just one portion of the cycle. It is all or nothing. I had not noted this feature of the machine before purchasing. I am so very sorry that I spent that amount of money to be so very disappointed. Will be replacing this washer soon with something other than a Speed Queen.

It worked great. A super machine that lasted for years with no maintenance and never broke down. It was the perfect machine from day one until it outlived its usefulness. The only reason it was replaced was that it had become out of date. I liked the permanent press cycle. It always was gentle on my clothes and never faded them or caused any tears or rips. I still love it today. I would recommend it to anybody.

Prior to purchasing this Speed Queen AFNE9B-AWo1 Front Load Washing Machine we had an old LG 10kg machine and as we are in our 70s decided to pay the $3.5k so the machine would outlast us. Unfortunately lasting ability is no use if it doesnt do the job. IT DOES NOT CLEAN YOUR CLOTHES! This machine has NO lint filter so flecks of lint cover your freshly washed clothes and in the folds of the clothes there is often dirty marks which have to be rubbed off in a clean tub of water despite using the second rinse cycle on the machine. My advice is AVOID THIS MACHINE at all costs.

Brand new commercial grade dryer bought new in Summer 2018. Consistently will not dry clothes in one cycle. My salesman highly recommended Speed Queen along with many friends. Inefficient to have to dry clothes 2 cycles on a high end machine.

I have a commercial Speed Queen washer and dryer. Best ever. Front load washers are crap. Had a Maytag and a Whirlpool Duet. Both died within 5 years time. All plastic. The top load washers that don't have an agitator don't clean clothes.

The Speed Queen was an excellent machine. I never had any problem with it and it cleaned the clothes completely. I liked that it had different levels to choose from. From light to heavy duty. My beddings were cleaned safely. The dryer worked well and dried my clothes quickly which was great for me. I always like to finish with my laundry as fast as possible. I was completely satisfy. The clothes came out great, not too much wrinkles. The dryer did its job and would consider using it again in the future or even buying one for my personal use. For what I needed the Speed Queen delivered. All and all great features.

This washer was bought in November 2019 and started malfunctioning in June 2020. It refused to go to the rinse cycle. After several calls to Speed Queen they said it needed repair and recommended a repair service. After over 4 months of waiting, the motor has been replace along with a main computer board and still the machine wont work. they are coming to replace a second computer board today. thats three parts being replaced in a machine that is under a year old. Ive had washers over a decade old that never needed parts replaced. Speed queen refuses to replace the machine. Their warranty only covers repairs, not replacements. Even if its made in America its still garbage and a lemon that should never have made it to a showroom. This is what happens when sales top quality control. its the most expensive machine Ive ever owned and the absolute worst. Stick with Samsung, Whirlpool, anything other than Speed Queen. Dont believe the hype and advertising.

Our Maytag dryer died & they could no longer get a circuit board for it. It was the 2nd time in 5 years to need service. We had the top of a line Maytag washer & dryer. I asked the repairperson what brand he would recommend & he stated SPEED QUEEN. He said they cost more but are very well built. They are the same ones in laundromats. I read the reviews & found the TC5 model. This is an old school, simple controls & will last 20 years washing machine. We bought the set - Washer & Dryer. The appliance person mentioned they are hard to keep in stock because of their reputation.

Purchased our washing machine May, 2017. Having problems with the unit. It has been to the service for 2nd time now at the Meyer Appliance where we purchased it. Since the unit is less than one year old, I have called the Speed Queen directly if we can get a new unit, but they denied our request. The unit has been in service since March 22, 2018. The first time was last year October-November, 2017. Very frustrated that we got the defective unit and they are still trying to fix it. Serial No.: 1704003888. Model: AFNE9RSP113TW.

I purchased this machine new in late June 2017. However, Monday, August 7, 2017 I put a load in the washer, it gets off-balance and I find my garage full of smoke. The repairman later informs me that a belt broke, wrapped itself around the pulley and broke that as well. Here I am 6 days later, brand new BROKEN washer in my garage next to the growing mountain of dirty linens and clothes. Speed Queen apparently feels little incentive to get the parts to us as the appliance store is still waiting for them to arrive. Wow, I would say this is exactly the circumstance I hoped to avoid by buying this so called reliable brand. Yet it couldnt even handle a small off balanced load. Never been so unhappy with a purchase.

This dryer consistently takes at least two cycles to dry clothes. The exhaust duct has been checked to be clean and Speed Queen serviceman has stated there is nothing wrong with this dryer. We bought this brand because they are the brand you see in laundromats and it has been reliable but I hate to think of the money wasted on drying each load at least twice.

When washing Speed Queen does an amazing job. Its super fast and has multiple settings for washing. The dryer dries fast and doesnt take a long time to dry. Its just a little too expensive for my taste. This washer and dryer have amazing settings and multiple settings when it comes to washing and drying. One of the favorite things about it is the length of time it takes to dry. The cost of the Speed Queen washer and dryer is on the more expensive side for me. It does a good job but I could find something cheaper that could do the same job just less money.

Since day one the speed queen has had issues. Lately it stops all lights flashing. Takes repairman a week then another week for parts. Wash one load without issue then it start yet again. The lid lock was said to be issue last time but clearly has more issues. Big mistake purchase.

We bought our Speed Queen washer & dryer in 2016. We were looking for something that would last & be durable. Even though the speed queen was smaller than other washers we thought the durability would be worth doing smaller loads. We were wrong! We have had numerous issues. In the beginning we would call customer support with no help. We needed to get a technician. We called several places, but only certain people work on them. I finally found a ace close, but because I did not buy it from them they would not repair it.The washer constantly leaks. Socks are constantly getting stuck in the rubber ring where it’s suppose to drain water. It’s disgusting! When you pull them out they are soaking wet & grimy. The little holes where the water drains get clogged so they have to be cleaned out constantly. There is an odor that lingers. We have tried to switch detergent to see if it helps which it does not. You can’t do many towels or blankets because it will throw an error code & water won’t drain. You have to unplug it to reset it. This usually leads to flipping the breaker because can’t get it pulled out to unplug it.The dryer is supposed to have an auto shut off when the clothes are dry, but it does not work. I was told to get it fixed I would have to pull it out in a regular basis & reset the auto sensor. Sometimes the clothes are dry & sometimes they are still damp. It takes over an hour to dry a normal load of clothes. Please don’t make the same mistake we did. Buy something else, anything else! A wash board would be better.

I purchased a Speed Queen top load washer 5/14/2018 ran 60 loads and it broke. Called Speed Queen and they said I have to get service thru the selling dealer which is 200 miles away. They have no authorized service company within 200 miles of me. Dont buy Speed Queen!

I have had several washing machines and dryers in my life. I bought a Speed Queen washer and dryer last month thru recommendation of my appliance repair man. He told me if people would buy them they would never go back, he said I would get at least 20 years out of them. Thank goodness for him. I got the top load commercial and it is wonderful. You can actually adjust from mini loads to extra large loads. It takes 30 minutes to wash a normal soil load of clothes instead of the 116 minutes on the other. The clothes are much cleaner. The energy and water savings are great. You can have any appliance in my house. Just dont take my Speed Queens.

We researched on Consumer Reports, as well as online, to find the best washing machine for our needs - top loader agitator, gentle on clothes, extra spin, easy to use. The Speed Queen TR5 seemed to fit the bill. It comes at a hefty price tag but the 10-year warranty, along with a built-in surge protector was very appealing. Purchased it 11/2019.PROS: if you want a user friendly machine without a bunch of digital malarky, this is it. If you prefer an old-fashioned, simple look, this is it. If you need a top-loader agitator that wont chew up your clothes, consider the TR5. If you like a 45-minute cycle, youve got it. If HE is important, its here. If all you need is small, medium, large loads, check it out. Is a great warranty, excellent reliability and made in the USA important? Speed Queen provides. CONS: if you want to throw in those extra socks, the lid lock does not make it easy. You need to pause the machine, wait for the click, toss in extra item/close and press start again. I was told it was only locked during the spin cycle but thats not true.Speaking of spin cycle, the TR5 doesnt spin strong enough, so I have to do an extra spin (no matter if perm press or heavy duty) and even then, it still feels wetter than my previous GE washer. And the slow agitation is good for the clothes but perhaps not so great in cleaning. Thank god were not miners. The machine is a little noisy.CR did not rank the Speed Queen well (it tested the TR7) and normally I would not even consider anything with such a low score but it gave very high scores in nearly everything except cleaning..and so many other washers had at least something that wasnt rated well. So...our previous GE was a much better washer all-in-all and if I was to grade our Speed Queen TR5 today, it would be a C+.

I really loved Speed Queen. I bought it because that is what my mother used and I am a traditional person, she was so pleased with her machine and is one I knew and grew up with so I knew I would love to be the owner of a Speed Queen washer and dryer. When I married and began my family we used it daily when the children came along and loved the experience of being owners. I enjoy that it is simple to use and so easy to operate, I could hold my child in one arm and add the softener when needed, I could unload and place in dryer with child in my arms, my husband could and was able to use this machine with ease and enjoyed the fact that it was very easy and simple to use, he never messed up the clothes he washes or dried. I was so grateful for that.I would love it to have an alarm or bell to tell when wash is completed and would love a signal for when to add the softener so that I could do other things while waiting for the chance to add. I would love to see it improved for the younger generation and also my two sons will know what brand to purchase when they marry or move out on their own.

I had this same washer before they redesigned it and it was the best washer I had ever had, LOVED it! But the redesigned washer is awful. I hate to say that, but it is true. I have had it less than a year and the spin cycle doesnt work. Nor does it clean clothes! It may be easier on clothes, but who cares if they are dirty. It doesnt spin the water out and clothes have to be dried twice. How is this easier on them? I wish they would bring back the old washer! Since my expensive Speed Queen has been a total disappoint, I have purchased a new washer with no computer parts and an agitator that isnt just for looks!

Purchased a Speed Queen washer & dryer from Gerrits Appliance in Grand Rapids Michigan. Both appliances have all of these light brown spots on them. Gerrits came out once to clean them but they only returned. Have been trying to get Speed Queen/Gerrits to take them back to no avail. Also, when drying clothes when you open the dryer door the lint gets all over the clothes. SQ sent me something but I already had one which does not work. Also, the timers are so quiet you cannot hear them when the cycle is done on either the washer or dryer. I have never had such poor service from either place, but especially SQ. I spoke with a man by the name of John and he did absolutely nothing. I then left two messages for him but he never returned my calls. I would not buy another SQ. Both appliances and customer service are worthless. Be very careful before you buy.

Speed Queen is the monster washer, it never fails, it handles large and small loads and frequent use, it is not fancy but it is sturdy and reliable and cleans in a much faster time. This washer is made for families with a lot of cleaning needs. These are the same washers that they use in car washes and laundromats, you will spend about 500 more but the machine is superior and saves you on the extended service plan.

Bought a Speed Queen washer at Tasco Brampton in 2018 and its broken down 3 times. Under warranty repairs take at least 3 days for the repair technician to contact me and then over a week to actually attempt to repair. Will never deal with tasco or speed queen ever again.

I call myself being smart being buying true iconic American brand washer and dryer set, and to my surprise, my 15 year old Roper I got on Craigslist for $75 out washed this almost $3,000 stainless steel washer. What I immediately noticed that all my clothes were coming out this front loader smelling like Tide pods, after a complete wash cycle. This machine doesnt wash clothes, because it doesnt tumble in enough water. Im a truck driver and travel the country on a regular, and ran across a similar machine at a Flying J, it did the same thing. So I complained and demanded my money back because this machine left my clothes smelling worse, prior to washing. And I was told that the government had decided on how much water is needed to wash your clothes, which is at least two gallons short, therefore, no I find my myself using a extra rinse cycle, which extends my cycle to an hour, just to remove the smell of tide. I tried contacting the manufacturer to figure out some kinda hack to add more water, and was basically told by these people, good luck with that. Ok let get this straight, I paid nearly $6,000 for this washer/dryer combo, and I kid you not, my hundred year old Roper will clean ten times better, and I paid less than $100 bucks, used, over 15 years ago. This doesnt make any sense.

I wanted a heavy duty dryer and bought this on the recommendation of the salesman. It was professionally installed by the dealer who confirmed proper ventilation. Drying takes at least one hour per load. The sensor cycles do not work. The clothes are still damp even when set to dry. After talking to the manufacturers representative, the repairman said the dryer is functioning properly.I contacted the company who wrote, During the first 6 minutes of the cycle the machine takes readings of how wet the load is. During this time the control calculates how much time will be needed to dry the load. It also takes into account, with the current options selected, the average of the last 5 loads with the same settings selected. The time will vary with load size, type of fabric, amount of moisture in the load, air flow and the laundry room environment. After the initial 6 minutes when the time is calculated, the machine then runs for that amount of time.In other words, the sensor does not sense the present load but stops at some predicted time regardless of the dryness of the load. Further, the representative said only delicates should be dried on the delicate setting. Jeans, sweaters, and other items that would shrink at high temperature are not delicates. He suggested drying them on the timer on low temperature. While this does work, it means the sensor settings are useless.

After doing much research I wanted a modern somewhat efficient washing machine but with better build quality and durability than the big box stores. I love the fact that the new washing action is easier on my clothes. Some people are having a hard time with that, but this is the future. Sure the washing machines in the 70s lasted forever BUT they beat up clothes, cleaned yes, but beat up in the process. I also like the fact that they removed the transmission, one less failure point in the future. This is also the most quiet washing machine Ive ever experienced. Looking forward to getting many years of service from this unit.

Our Speed Queen washer and dryer are separate units, bought at different times (washer 4 yrs, dryer 2 yrs). Both very ample capacity, perform well, and have been reliable so far. The only negative thing is they are more expensive than many other brands, but maybe they will last longer, too.

Wish I had not bought- washer foams out the drain every time- no, I am not using too much soap, no I am not using th wrong kind of soap (tried HE and regular in very small amounts), plumbing is not clogged, no issue with old Maytag for years... Also, you need an instruction guide to understand settings- seems like they just chose random words... Hey SpeedQueen- how about small medium large and cold warm hot... I know you are trying to get around Gov. efficiency standards, but whoever you pay to design these controls should be fired- Its not that difficult people.. Im sure it is made with more metal parts than most washers, but whats the point if it doesnt work? What a mess and a waste of $1,000.

The Speed Queen washer is a dependable machine that washes the clothes perfectly and has a large capacity. Its operation is quiet. The large agitator distributes the soap throughout the entire load. It is solidly built and I would highly recommend this manufacturer.

I wanted a good reliable washing machine, like the good old days! It didn’t matter about looks, or fancy stuff, I needed a workhorse that would clean clothes with heavy usage. I couldn’t take a chance. Speed Queen is the brand used in laundromats. I got a Speed Queen, and couldn’t be happier!

Purchased the new 2018 TR7 Speed Queen Top Load Washing Machine after reading rave reviews on the Speed Queen washers. Unfortunately, Speed Queen changed the agitation mechanics of the 2018 models and this machine does a terrible job of washing clothes. It does not remove dirt or stains no matter what cycle you run it on. Ive tried everything to get my clothes clean and bright but after 2 1/2 months of trying, I gave up. The local dealer told me I had to get resolution with Speed Queen. Speed Queen told me I had to get resolution with the local Dealer. I sent pictures, made phone calls to SQ and the dealer, multiple trips to the dealer, comments on SQ Facebook and website etc. Working with the local dealer didnt get me any suitable resolution until I suggested that I would call the BBB and local TV station. Finally, SQ and the dealer got together and they decided to give me a full refund and take back the machine. Warning to anyone planning to buy the 2018 Models of Speed Queen...buy something else.

My mother normally used the Speed Queen ringer washer to wash clothes for 7 people on a regular basis and there were no problems with it as I recall. She was hospitalized for a while and that was when I used it when I was 18 years old -- Im now 65. It was a pretty basic ringer washer, but its features were fine at the time because me and my family lived on a small farm in the country. There really wasnt space for what was referred to back then as an automatic washer. So the ringer washer suited fine. The main features were a stainless-steel tub and the ringer. It was of course portable (on wheels).

I have used this washer for over a year. The tub barely fills to 2/3 and I was told by customer service this is because of government regulations. Very annoying if you would like to wash what is normally considered a full load. My MAIN COMPLAINT is the problem I have with bedsheets becoming literally knotted and twisted so badly that I must continually monitor my washer as if a naughty child! I’m over babysitting my washer.I have tried so many techniques when washing bedsheets, one at a time with small miscellaneous clothing or pillowcases, a top and bottom sheet with a few other items. Ninety percent of the time I’m untangling sopping wet clothes so they will at least be clean, as well as monitoring the rinse cycle. Has anyone found an answer for this problem?

I purchased a Speed Queen washer and dryer set costing $1500. Reviews were great and thats how I made my choice. After installing the dryer, it never worked - would shut off after 3 minutes. After calls to the retailer and to Speed Queen, I was given, by Speed Queen, the names of 4 service technicians to call to service the dryer, all of whom refused. Speed Queen referred me back to the retailer and said to tell the retailer to contact their distributor. The distributor said they do not offer repair service. The retailer replaced the dryer. New dryer works great. I used the washer 4 times. The 4th time it would not agitate, spin or empty the water. I had to wring out the load of laundry by hand and suck the standing water out with a shop vac, taking about 12 trips to empty it. I am 67 years old-this was not pleasant.Again Speed Queen was contacted, this time by the retailer. Again SQ customer service referred the retailer to the same service technicians who again refused once they found out I live outside their city. Again SQ told the retailer. It would not authorize replacement and honor the SQ warranty which accompanied my washer and dryer. Why is a manufacturers warranty not the responsibility of the manufacturer? $1500 and at this point all I have is a working dryer. This is going all over social media if Speed Queen fails to come through and honor the warranty on this product. This is extremely poor customer service.

I bought my Speed Queen Washer and Dryer (TR5) in August 1919 and I’m not happy with them! The day they were installed and I was told they were ready to use as they walked out the door, I did a load of laundry and found the control panel loose so I called and said I needed repair to come fix it. Then I threw in the very first load into the dryer and started it up and wow, what a racket it made! So I called service back and told them they needed to repair the dryer too. When service showed up two weeks later, they tried to tell me that the loose control panel was normal! Well, it’s not and amazingly it was fixed! The support rollers and Idler Arm Assembly had to be replaced on the dryer. I had them back to repair the washer last winter, but I don’t remember why. So repair was back again today for my washer that started to walk all over the floor. I was told that it was built up dust! Very little was cleaned out from under the machine!I was told to clean the feet, I needed to push back on that heavy machine to raise it and then put a block under it so I could clean it! Really, I am expected to raise that heavy machine and keep the dust cleaned out from under the feet? As heavy as that machine is, I want to know how dust can vent get under the feet! I am so disappointed in the quality of this expensive Speed Queen Washer and Dryer!