We installed a 36 gas range in Feb. 2014. We have been remodeling our home for the past 2 1/2 yrs. and finally moved in a month ago. We have already had to have a repair service come out twice and he informed me we would become good friends. The range will not turn down low enough to simmer and the constant on & off of the 2 simmer burners is annoying. I dont know why we didnt look at reviews somewhere besides the thermador site. Silly us. The good news is that we have only one more repair to go and the lemon law kicks in. Both repairs were 2 different issues so well see what happens next. Anyway, dont be like us, DO YOUR HOMEWORK FIRST. So far Thermador has been nice to work with, well see if that continues.

We have a broken Wall unit (combo of microwave+oven+hot drawer) that is ~2.5 years old. We got the unit from Karls Appliances in Fairfield NJ and Wendy ** was the sales rep. We have had number of issues with several appliances that we ordered from Thermador. First, the double drawer fridge stopped working in 1.5 years or less and had to be completely replaced. Then, the second most expensive appliance of wall unit (combo of microwave+oven+hot drawer) developed a problem just a few months past 2 years of purchase. The microwave stopped working and started giving errors.We didn’t expect this kind of quality of appliances from Thermador. Thermador provides warranty for 2 years and having the appliances fail just a little more than 2 years makes their quality inferior compared to the other brands out there. We used Thermador website to call George appliances and the person they send had no clue about the error nor how to even handle the trim of the microwave. We ended up paying the service call but with nothing in return. On top of that, we got quoted by George’s appliance for $1000 just to fix the microwave. This is a complete rip off by Thermador and their registered appliance repair shops. Thermador quality of appliances has been suspect in the last few years that we have used their appliances and even after buying expensive products, their products fail just as soon as the warranty expire. I wouldn’t recommend buying from Thermador or Karls appliances and definitely not calling George appliances.

We remodeled our kitchen and purchased Thermador appliances to the tune of $18,000. I cant remember being more disappointed. The $8000 refrigerator arrived with rust on the handles. The local service contractor sent by Thermador to replace the handles scratched the panel necessitating service visits 2 and 3 within our first few weeks of ownership. Not long after the panels were replaced, the ice maker stopped working. Three additional service visits later, we still dont have ice. Weve owned the appliances for a little over two months, have had six service calls, each requiring that we give a three hour window. The ice maker has worked a grand total of about 10 days in those two months. Calls to Thermadors customer service department prove to be most unsatisfactory as they dont return promised phone calls. Who knows if well ever get ice. Im thanking my lucky stars that we purchased the retailers extended service agreement for all our appliances. I would recommend that you look elsewhere for your premium appliances as Thermadors customer service is undoubtedly not up to par for appliances in this price range.

I have 2, 36 full size Thermador ovens that are 11 yrs old. I have already replaced the control panel on each - a $400 part plus labor. Now one oven is not heating due to a bad bake element and sensor. I can replace the bake element but the $40 sensor is no longer available. Thermador tells me that my ovens are obsolete - just buy 2 new ovens!!! I have to spend $8000 because they will not make replacement parts. This is sooo wrong on every level - lets just trash the old ones in a landfill and keep the company making money off the unsuspecting consumer. NEVER BUY A THERMADOR!!!

Thermador / Bosch only support the newest models of their appliance, and have discontinued product support and parts for legacy ranges and appliances. I need something as simple as a knob for a range, and their customer service basically told me to search the internet to see if I can find something, because they do not support their product and cannot recommend a replacement. They went on to tell me that they have no responsibility after the product is purchased and that it would be best to spend $1500 on a new range. Terrible, terrible, terrible customer service and support! Will never buy their products again!

Our Thermador problems go way back....starting with the ice maker...get it fixed and in no time it stops working...main problem is that it drops ice down the shoot....when it agitates...freezes up in the shoot....that problem still isn’t fixed....the main panel on the door went out....fixed a year ago...now out....$450 to get it fixed...can not get ice or water out....they do not stand behind their products...customer service stinks....they simply do not care....I would never and I mean never buy anything from Thermador....

I installed a 5 burner Thermador luxury optioned gas cooktop around 24 months ago. After repeated expensive repairs, scary operating issues and very poor customer support as so many here already reported, this cooktop was slightly modified and plopped into our outdoor poolside entertaining area. At least it couldnt burn anything serious down to the ground out there. Like our house.. The burner ignition problems started after a few months. Followed all the advice in the manuals and from Thermadope call center zombies; tried to arrange service calls, different techs came out several times over the ensuing months and replaced ignition modules and other parts. The appliance just kept failing to operate. After enough frustration, I bought a cheap Chinese gas cooktop that had great reviews and swapped the Thermador clunker out. No problems with cheapo cooktop at all. Ever.Before I chucked the Thermador luxury boat-anchor into the recyling bin, I thought, what the hell, I’ll try to repurpose it. First thing I did was measure the temperature inside the cooktop while a couple of burners were on for about 20 minutes. Incredibly, it was running over 150°C inside where the electronics were located! Even if Thermador used high-temperature military or space grade components, it was still WAY too hot for any electronics to survive in there very long in those conditions. I waved goodbye to any hope of salvaging a normal operating cooktop with a Frankenstein electronics transplant. So, I removed all the cooktop electronics and wiring in a few minutes with some wirecutters, plopped it into the old cooktop opening place by our pool and now use a dollar-store butane igniter to fire up my castrated ‘luxury’ Thermador cooktop. Having it by my pool makes me look a lot richer than I am! ????

In 2003 we built our new home, and builder chose all Thermador appliances for the kitchen. We thought it was a reputable brand, and went along with it. These are the worst appliances we have owned. The electric smart zone stove takes literally hour to bring water a boil, wasting my time. I have two ovens, one of which lost its LED display and required replacement. The other does not heat the inside on BAKE, you have to put it on CONVECTION. On both, the door stopped closing completely after a while, requiring repair (even though we use the ovens maybe once every other week at maximum). The dishwasher, which does not clean dirty dishes (you have to prewash them) required repairs twice. The bottom dish rack is rusted and it costs ~$200 to replace it. All in all, I spent a ton of money on repairs, and every single piece has been a pain in the neck. I would NEVER EVER buy this brand again.

We are now two months without a working freezer. I cannot stress enough how bad our experience has been. My wife is on the phone nearly everyday with customer service reps, but nothing gets done. They have sent the same incompetent repair people four times to no avail. They cancel appointments and reschedule without informing us. The corporate headquarters are in Germany, so there is no one else to talk to. At the same time, they have wanted to charge us $1,500 in labor costs. Can you imagine paying $1,500 for a job not done? I might add we have seven Thermador appliances in our kitchen! I would not recommend Thermador to anyone.Updated on 08/01/2016: We have now entered our fourth month without a freezer. It is very clear to us that Thermadors game plan is to frustrate the customer so that he/she will eventually give up. To recapsulate: we had repairmen out four or five times unable to fix the problem. On four occasions, the company cancelled the appointment without informing us and we had to reschedule. This caused additional delays. Without exaggerating, I would say my wife has been on the phone with customer service more than 30 times.Now they have offered us a new freezer at a discount, but will not provide any kind of installation or delivery into the house; nor will they remove the old, non-working freezer. The installers they recommend refuse to remove the old unit for insurance reasons. They also refuse to bring the new unit into the house from the curb. So here we are: it will cost us nearly the price of the freezer to have the new one installed if we could find someone to do it.My wife is in tears with frustration and anger. We have not been able to speak with anyone outside of customer service. It is a German company with apparently no executives here. I want to restate that our unit remains under warranty. I cant think of a worse example of customer service in my 55 years. Next step: New York State attorney general.

This is a Thermador, built-in, French-door fridge/freezer (Model #T36IT800NP), only 2 yrs. old that cost approx. $8500, uninstalled, pre panels. The design is very poor to begin with. The shelves span all the way across the interior. Having split shelves that allow different height items (like most French door refrigerators) would allow far more versatility in storage. As it is, all tall items must go in the door which means condiments clutter up the only three shelves. Within the first year, the seal on the left door started to fail. Next was the ice maker (made by Samsung!). The water filter needs to be changed every 6 mos. The first change was fine, the second change was not recognized by the computer and the change filter display was constantly illuminated. I had a service tech out who suggested I try another filter, perhaps my replacement was defective. I could ignore the display, but it quit making ice. Then it started making ice again sporadically. At this point, the tech suggested I order a new ice making unit and filter valve. Before I could even place the order, the machine went hyper and made so much ice it overflowed (supposed to have a sensor to prevent that) blocking the back of the freezer drawer so that it could not close. After removing the ice blockage, the flimsy top freezer shelf (which holds the ice bin) would not close and small piece of plastic that kept it in place fell off. Upshot, had to turn off the erratic ice maker, permanently remove the top shelf and bin, and we now have no ice mid-summer.I did my research and had ordered a KitchenAid, problem with stocking and time crunch so ended up with this very expensive and disappointing model on the recommendation of the sales person. Massive mistake! Top of the line machines should NOT be made with cheap parts. It also appears that the warranty will not cover any of the parts or labor to replace. Ive built many kitchens, but this is the first appliance that Ive ever regretted purchasing. Caveat emptor!

I want other people to know that as long as your appliance is in warranty, Thermador will take good care of you. If a problem comes up out of warranty they do not want to work with you and try to send you to a service co. that rips you off. They will not help you with problem, will not let you talk to their tech person, will not give you a parts or repair manual. They leave you to the mercy of service people. My latest repair of a range parts will be $40.31 plus labor. Their service co wants my credit card number and $792.88 to service unit plus if tech not able to complete job and returns they want another $550.00 service call.I will not specify Thermador products on my designs anymore, and I will repair my range myself. I was not aware I was leading customers into this trap. I called three local service companies and all were around $250.00 to fix including if they had to get a part and come back. No extra charge. I spent a lot of time trying to get Thermador to help me, even went to supervisor. They would not help at all.

I thought I would pay more and receive a better quality oven. I purchased double ovens - Thermador and am extremely unhappy. They both stopped working after about 10 uses. Thermador customer service was useless, telling me I had to get a repair company here before they’d consider paying. These ovens were installed late August 2019! Cannot get anyone here for a week. Do not buy Thermador both because of poor quality and nonexistent customer service.

We purchased the top of the line model stove and have had issues with the baking for 6 months. When repairman finally got it working, 3 visits, it turns out the motherboard had failed. He agreed that this part should not be failing on a $10,000 stove. Calling Thermador was of no help at all. Their warranty motto of we stand behind our products is a complete sham. Very dissatisfied. Go with Wolf instead. We say that coz just by looking at the consumer affairs complaints for Thermador, you cant even compare almost 400 complaints to a handful for Wolf. We wish we would have not chosen Thermador!

I too have a Thermador hood range PSE36US which we purchased in 2005. I also spent an additional $650 for the powerful blower to go along with the hood. I bought this product, thinking I was making a permanent purchase to install into my custom kitchen. I was sadly wrong. The buttons quit working for the lights along with some of the speed buttons for the fan. Then the housing that contained the circuit board with the buttons broke. The local appliance parts store I use told me that Thermador was the absolute worst company for parts, and in many cases, he refuses to deal with them because of their customer service. After some ordeal, I finally got to order both of these items. The circuit board was shipped and the housing is on backorder. Its going on three months, and all I can get is that the part is on backorder with no due date for the housing. I even wrote to the headquarters company in France with no response. Im going to have to somehow jerry rig the housing in order to close the filtering area. My advice to potential purchasers is to do your homework and research the company you are about to do business with. This will, no doubt, be the last Thermador product I will ever own. Dont be fooled by how pretty the product looks if you want something that can last. Its all about longevity, repair and service.

Model CM302 - Lovely double oven with all the bells and whistles. Shortly after purchase the oven would turn off during use for no apparent reason. Then after several minutes it would turn back on. As time passed it would turn off more frequently and stay off longer before turning back on. Sometimes we would push the control panel and it would turn back on. Finally it turned off and stayed off just as we were preparing Thanksgiving dinner. I have no plans on getting it serviced but if someone has had similar problems and has come up with an easy fix, I would like to know.

I have a Thermador Professional Oven purchased in 1995. It still looks like new but the broiler and the cleaning functions failed because of the failure of a 5 button switch on the stove front. This switch is no longer made. Thermador says they are not legally responsible to carry the part after 10 years. The fix seems simple but cant be done and Thermador has washed its hands of finding a fix. This seems to me inexcusable. Dont buy Thermador.

Thermador appliances are for sure sleek beautiful appliances. My experience with delivery, product reliability, service and customer service is/was not so good. I have purchased a dishwasher, range, range hood, and refrigerator. Ive had these appliances for about 1 month. Delivery: Three dishwashers were delivered to my home as each was damaged.Reliability: The refrigerator just flat out stopped working within 3/4 weeks. Service in my area is hard to find in my area. The appliance service from the purchaser was supposed to be wonderful, however, not so much for Thermador. Its been almost 2 weeks now, no fridge and Thanksgiving is in 5 days. Very frustrated with no callbacks and having to chase service provider. Breakage: The range door, upon moving into place, simply came off. Im unsure the motive to have it work this way, please beware. I do wish that my experiences were better, they are beautiful, however having appliances that are ready to install when delivered and in working order is much more important. Good luck.

Bought a model T48BD820NS10 side-by-side refrigerator in August, 2015, along with a full kitchen set (DW, Oven, stove). A few short months out of warranty the ice maker seized up and would not work. The entire ice maker unit, including electronics, needed to be replaced. $800 later we are EXCEEDINGLY unhappy. Repairman said “I can’t even count the number of units I’ve replaced”. Went on to say they are made by Whirlpool and if replaced in a Whirlpool unit the cost is a fraction of the Thermador. He noted that the higher priced brands cost a lot more to repair. Just the two of us using the ice maker and neither use ice in our water and we don’t drink sodas. Shame on us for buying Thermador... and never again.

Thermador built in double oven SC302TW - The control panel situated above the upper oven door failed within the first three years. We had it replaced for several hundred dollars. The second one went bad a year after that. The part was then discontinued. Same story as everyone else here. Bad bad bad.

I live in British Columbia, Canada. I have a Thermador gas stove PRSG304 which I love when it is working. It is the heart of my house. HOWEVER it requires replacement of switches and the BK igniter about every two years at a cost of about $300. So now we are looking at about $1,000 in repairs since I have had it. I have sucked that up, but now I cant even get service. This year, the local authorized repair guy took three weeks to come out, said hed order the parts and then never came back despite phone calls. The second authorized repair guy could also not get out for three weeks and then did not show up for scheduled appointments twice, also despite calls and confirmation, so I gave up on him. I finally got in touch directly with Thermador Canada. They sent out a guy three weeks ago who said he would provide me with an estimate and order the parts. Still no estimate for the repair. They say hes coming back on November 15th but I have no idea of what its going to cost. I have phoned them 4 times and still nothing even though they commit to getting back to me. I have now been without two burners and my oven for several months. Why on earth would I ever buy Thermador again???? All I have is a beautiful piece of junk in my kitchen.

We have a Thermador range and vent hood. The 4 out of 6 range pilot light works, the other 2 works on and off for years. One of the range hood lamp stop working even with new bulb, got on their site and email them for replacement part, after 3 weeks and two email still waiting. What a terrible customer service, I would never recommend them for anything. Their products are overprice and their service is just sooooo poor.

Our 7 year old built in fridge stopped keeping its temperature. A Thermador vetted tech found 2 gas leaks that were not repairable but explained that Thermador should provide us with a credit towards a new one. Customer service was nonexistent, they refused to provide a contact person and various agents kept asking for the same documents for over a month and a half (which were provided on day 1 with a confirmation of receipt) and not addressing our file. When we got tired of sending the same documents repetitively and getting the run around, we got angry and pushed for an answer. They offered us an insulting discount on the new model of our fridge. I expect some repairs to appliances but dont expect a 15k with tax fridge to not be repairable after 7 years and to have such a poor customer service experience from a luxury appliance company. Horrible experience and I wont be buying any other thermador products.

Bought the dual fuel range ($15,000), column fridge, column wine fridge and d/w in fall 2016. Oven failed for our first Thanksgiving AND this Thanksgiving. Seriously?! ?Bought a countertop turkey roaster (thank you, Costco!) that saved our holiday. Have had SEVEN service calls - our THIRD defective computer board is being replaced this morning. Hinges replaced on main oven in June. Angry does not begin to articulate my feelings about this sham company. The last customer service rep was beyond rude - after holding 15 minutes to reach the rep and explaining our unacceptable situation, the rep said, I dont know what you want. What I want is a $15,000 oven that is one year old to freaking WORK!! Do not waste your $$ on these appliances. Buy good looking cheaper ones and replace as needed. And dont forget to buy a turkey roaster! They are still on sale at Costco!

I have a refrigerator and freezer combo, everything works fine but there is a clicking noise that recently started that my dog is reacting to. It happens twice a day for about 30 minutes and there is one click about every 5 minutes, seems like it is coming from the bottom. Had a repairman to the house, said everything is fine and I cant diagnose it since I dont hear it and of course it happened again the second he left. I dont care but my dog freaks out every time this happens. Anyone out there have any clue what this could be and how to stop it? No warning lights or error messages at all. Thanks!

It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!

First a little background. We own 2 homes and in them we have 3 Bosch dishwashers, 2 Thermador Cooktops and Thermador oven. All purchased new within the last 5 years. So with our one cooktop [$1,530 purchase price] one burner wasnt working and the burner cap had fallen down into the unit. We contacted the local AUTHORIZED Thermador repair center. They came out and said the end caps had fused on due to heat and the cooktop couldnt be taken off to do the repair. They said it would have be drilled out and a new cooktop installed. We then contacted where we had purchased it and they said this was a common problem with Thermador and suggested we contact them. We contacted Thermador and opened a claim. They asked us to get an invoice showing we purchased the cooktop new, verification of the diagnosis by their authorized repair center, and the new cooktop invoice and installation receipt.While I was gathering all of those invoices we received a call back saying they would not do anything to assist us because we hadnt contacted them to see if it could be repaired. In fact we had and contacted their repair center. We hadnt contacted while the problem had occurred. In fact we had and opened the claim the day the repair was being done. We even spoke with a supervisor [Vanessa] who simply said they do not help in these cases. If this is how they treat a customer who had purchased what we had [and all high end products] I cant imagine how they treat everyone else. There will be no Bosch or Thermador going back into our home.

I got so sick of it being fixed that I took out insurance with American Home Shield. Another disaster, it never kept the right temperature. The self cleaning was terrible, so now I said let me buy new ovens. When I went to buy new ovens, any brand they discontinued the size. Nobody was ever able to fix it so now I have one oven that barely works. Totally fed up.

It is amazing these oven units cost so much, considering they are so poorly made. However, my biggest problem with Thermador appliances is that the authorized repair people are laughably inadequate. Guy came to fix our oven and was beyond insulting to me. I requested a second guy, who fixed the first problem but then did something that incapacitated 3 out of 6 of our burners, which had worked perfectly when he walked in the door. He told me it would be another $1000 to fix the burners. Really? In the last house we rented, we had a Thermador microwave which did nothing but turn food into a slimy mess. Popcorn could not be made in the microwave. Really? This brand seems awful all the way around.

Model #PDMW301J-USA. We just had this unit installed on Jan 31, 2014, turned on the self-cleaning mode for the first time yesterday, and the glass between the interior and exterior glass on the oven door shattered into tiny pieces approximately 1/2 hour into the cycle. The dealer has been very helpful in expediting a resolution, and the local repair guy recommended by the dealer has already ordered replacement glass and feels they wont have a problem with processing the warranty request. We dont know yet how long it will take to get the replacement part, but very disappointed about the defect and worried that the next piece of glass will also be defective, rendering our new oven useless in the meantime. We were very pleased, however, about how well our first turkey turned out and the cooktop we purchased at the same times is performing nicely so far. The higher end dishwasher that came with the package is perfection (we paid extra for the upgrade on the dishwasher). I recommend that buyers of any Thermador oven unit have the installation technician run it through the self-clean mode before signing off on the install. Better yet, have the dealer do it before they deliver!

We purchased a Thermador built-in refrigerator in 2006. Last month it stopped working and we were told the heat exchange had given out. After waiting 3 weeks for parts from Thermador, the service man found while repairing it that water had gotten into the heat exchange. When he called Thermador and spoke with Bart, he was told the only thing to do was to attempt to blow the water out with nitrogen. When the repairman said this wouldnt work, he was told there was no other option. Since neither Thermador nor the repair service will guarantee this will work for longer than a year at most, there is no point in getting it repaired. Since Thermador will do nothing about it, I can only determine to never purchase another KitchenAid or Thermador product. And of course, to tell all my friends to avoid them as well.

48 Thermador Pro Range - We bought the unit 6 months ago and love it! It comes with a comprehensive manual that explains how to use every part of the range, including temperatures and times. We also bought a hood fan and DW. Love them both as well. Cooking and cleaning has become a pleasure.

I bought a suite of Thermador appliances a year and a half ago. Had issue with the oven and did NOT like their repairman. Recently our microwave handle began to peel. The foil covered a plastic handle which attaches to the front of the door. I actually cut my pinky opening the door from the foil. I found that I cannot get a warranty for it as it is over 9 months old. This will definitely happen again from stove heat and steam from the burner. It took over two months for the part to come in. I did not pay as this was under the 2 year warranty that came with it but I will pay next time probably almost 200$ to replace it. Should I just buy a new Microwave? Pathetic

I was very disappointed with the dish washer, freezer and microwave. We bought all appliances from Thermador. The dishwasher is the worst. I had to get the microwave fixed 4x in 4 yrs. The Freezer, the Ice maker never work, they replaced parts still didnt work. Thermador was reluctant to replace or to fix. The dishwasher the cycle times are extremely long. I called Thermador and the customer rep came and told us that the company has not bothered to correct the. Do not buy dishwasher, freezer and microwave. I am using the Oven, the Stove and the wine cooler without problem.

We bought a house with Thermador appliances already in it. The oven has never worked properly and I have had it serviced 3 times. It never heats up to the set temp and does not hold the heat. It is impossible to cook with. Thermador was no help. In fact they stated that I would have to replace the whole unit as they are not separate units. So, instead of spending $1600 to replace the oven, I would have to spend $6500 to replace the whole unit even though the micro & warming drawer do work. Well, I will not replace it with Thermador and will never buy any of their products ever again. Awful customer service.

I purchased a Thermador gas range years ago for $5,000.00 new. Since I purchased it has broken down at least 8 times. It was replaced new one 1 year after purchase because they could not fix it. The new one has broken down several times since replacement. The stove portion will not light. Thermador service fixed it recently, it lasted one day. Thermador service is the worst repair service out there. They do not care about their clients. They are rude. This range is a piece of crap. DONT BUY THERMADOR.

We have a freezer that we purchased new and has not worked properly since installed. Have gotten NOWHERE with customer service. In fact they are absolutely rude! Our repairman after 4 service calls recommended the appliance be replaced and Thermador denied request. They were obnoxious in telling us why they denied the replacement. Upper management refuses to explain determination. Would never purchase anything from Bosch/Thermador. Wish there was more action I could take against them.

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element explosion. Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional managers name and address on the Thermador website an hour earlier.

The worst service ever! My brand new range had a broken oven glass door and wont heat up to correct temperature. Didnt show up at scheduled time or later that day. Needed to reschedule. Finally came back and technician didnt know how to fix oven temp problem but did install new glass door. As temp problem still existing another appointment made with a request to have a different tech. Although appointment confirmed morning service call no one showed up. Customer support department worthless as only a call desk. Has no way to communicate with technicians nor can provide a COI as required in most apartment buildings in NYC. I will never buy another Thermador product again!

Purchased a stove, dishwasher and refrigerator a few years ago for my principal residence. Do they look nice? Sure. It stops there. For my rental properties, they are too expensive to justify so I went with GE Profile. So far, all of my calls have been to repair the three Thermador products. No calls for the GE Profiles. Whats wrong with this picture???? Limited Warranty is for two years and most issues are after the two-year period. To top it off, Thermadors are only serviced by a few service companies who have you over a barrel. My advice would be to stay away from their products.

I got this machine as a floor model for 40% off ..plus a 30% discount as a promotion for using my best buy card. I also got 18 months payments ..no interest. The installation was hassle free. They installers did a great job. This experience was a prime example of being at the right place at the right time.

I have had my Thermador oven a year and a half. I tried to use the self-cleaning feature this morning. After following all of the instructions, I turned it on to self-clean for 1 1/2 hours. I noticed that the glass looked crinkled, but I wasnt sure what had happened until I opened the oven door over three hours after the cleaning cycle was complete to find that the inside glass had completely shattered. Luckily, its still under warranty, but its going to be a week before my oven will be fixed.

We had a Thermador double oven installed (built in) in 1999. We have had two major issues in that time. First was the control panel replacement - the electric panel needed to be switched out with a new one (2006). Now the convection feature for both ovens is not working (the bake, broil, self-clean are working properly - thats the good news!). So I called Customer Service and did you know the life of a Thermador oven is roughly 13 years? My message is, dont be fooled by Thermador!

This is the first time we have used a Thermador dishwasher. This item is super quiet and looks fantastic with our appliance replacements. It came as a bonus purchase with our Thermador bundle. We are so happy with how clean the dishes get and easy of use. Sometimes we have to do a double take to see if it is really running - love that problem.

Thermador Professional GAS range with Non-functioning grill is NOT supported by Thermador, nor do local-Detroit, Michigan, professional appliance repair people know how to repair nor source parts for this range. Speaking with Thermador design engineers in Calif. does NOT provide a solution to: Grill VALVE not functioning, Thermador does not offer a replacement valve, they do not manufacture the valves anymore. This is a $10,000 range. Thermador has told me to scrap this 6 foot wide stainless steel, double oven, 6 burner range and purchase a new one versus simply offering to REPAIR this unit. Do NOT buy Thermador, go commercial.

Each grate on the cooktop has four rubber feet inserted in a small hole. Cleaning and general use damage these pads and cause them to either tear apart or completely fall out, leaving the grate unstable and out of balance. Thermador did replace missing pads while the stovetop was under warranty, but the poorly thought out design continues to be a recurring problem.

We purchased the Thermador refrigerator (Model T42BD820NS) in June 2014, yes, 2 months ago, and we are already experiencing problems. The ice maker completely broke and we had to wait a WEEK to get a service rep out to tell us they have to order a part and will come back in another week to fix it. So, not only does the product suck, because it broke after 2 months. (this is a $10K model by the way, would expect better performance) But, the service package is AWFUL too. We have always had GE Appliances in our past houses and have NEVER had a problem. This is completely unacceptable. Buyers beware of this very expensive piece of crap. I hope this helps someone make an informed decision because this has been a very disappointing experience. (I do like their dishwasher and cooktop, though, have to admit)

One technician from Thermador who knew very well the appliances came to my house and resolved our problems! So far we have been two months with a new icemaker that works pretty well! I will say that he fixed the range but they are not made to be used everyday all day 24/7. Thank you!

Im on my 3rd Thermador full package in my 3rd house. Same pkg 3 times w/ some upgrades: Pro Harmony range, Pro fridge, Top of the line Sapphire dishwasher, microwave drawer, hood. $25k+. The 1st pkg was good. The 2nd pkg had issues w/ the range. Spark units were intermittently working. Repaired, worked fine. Dishwasher recalled electrical shocks or leaks. Dont remember. Microwave/dishwasher made by Bosch worked well.Now 3rd pkg. Fridge auto door assist mostly doesnt work. Replaced parts-still doesnt work. Gave up. The range is THE WORST! Ive had 12 repair calls.. 4 of 6 burners are blasting like blow torches since day 1. Theyre super loud. The repairman said tech support told him Its supposed to be like that. I appealed because my last one didnt do that. Thermador told me to convince the boss to help even tho she agreed that theres something wrong with it. This is ridiculous! After replacing almost every part in the range w/ 12 service calls. Countless phone calls! 4 burners still blast like blowtorches. I memorized the model # PRG366, $6300. Replaced regulator twice. Gas company checked pressure twice. I need a replacement, but Thermador isnt helping. The PRG366 at my last house on the same street didnt do this.

Purchased Thermador Professional Double Oven. After 3 visits by the service department for error code issues, Thermador replaced the oven. The replacement oven started to develop intermittent issues …Not turning on, staying on even though settings where in off position error codes. Service came, and after spending time on phone with Thermador directly, his comment was “I have no idea what the problem is”. I am waiting to hear from Thermador what their next step is.

Thermador Dual Supply Range - PD484GGEBS-4 burnerOur Thermador Oven stopped working (oven) due to what they called a control board short issue. Thermador has no record for this issue and we were routed to a local repair (Gourmet Appliances). This was after 4 years of use. The control board materials to replace it was about $800 and installation just over $1000.Now after 5 years after a normal cleaning mode, the oven switched to automatically release the door after cleaning and was stuck. We are really concerned over the quality of this product; a professional series product. I have saved the original control board if you wish to pursue. I also urge action against Thermador for their quality problems and lack of quality service.

36 pro range dual fuel 6 burner stainless - In the last 4 years we had 2 very serious situations with regards to Thermador ovens. The first incident was in a former home of ours where we decided to use the self-clean mode which we have had a lot experience with other brands in how to use a self-clean mode. After about 25 minutes the glass exploded sending glass throughout our kitchen. Had we not been at home, the oven would have continued to operate with the high risk of a fire. We moved to a new condo which had another Thermador oven. We put the oven on to preheat and again after 25 minutes a fire started in our oven caused by the heat sensor incorrectly reading the temperature. Thermadors response to this leaves us with the impression that they dont care about issues with their ovens even if it means that a dangerous situation could occur.

Our refrigerator is leaking water damaging the floor to our apartment. We called urgently to schedule an appointment in New York City and were told no appointments were available for weeks. No one returns repeated calls for help. Would never buy this product again.

Wow. We have had so many problems with our gas range since purchased. We have a service warranty for 5 years and were lucky visits were covered. The experience of 2-3 visits per year for multiple problems is a nightmare. Burners out, potentiometers out, sparking constantly, oven burners out or shot. Wait for parts weeks at a time..... Like others, pretty range sits not of any use. Help....

I remodeled my kitchen 6 years ago and purchased 4 major appliances from a dealer specializing in this company - Thermador! I researched Thermador and saw that they were highly rated. Well, every appliance has been a piece of trash and I cant use my oven as it doesnt keep temperature and the part has been in limbo for 2 months. My induction cooktop has been repaired a couple of times over these 6 years. Now my dishwashers springs have popped and I am waiting for a certified Thermador tech to come and fix it. I am afraid to try my Thermador steam oven in the case that it may break before I sell my house and wont meet inspection. What a BAD company selling this trash. BEWARE!!!

I purchased a french door refrigerator & paid over 6k for it. I have to call the one & only repair man (who is authorized to fix it) every year since Ive gotten it. It has not cost me over 10k for this refrigerator. The customer service is also horrible. The technician has to come in to diagnose the issue, order the part (which takes a week or so) then come back again to install. Usually a 3 week fix. How do you expect your customer to be without a working refrigerator for 3 weeks! The only authorized technician also dont want to come & fit it because he said it is just a huge hassle to fix. It has so many issues: ie. Ice maker had to be replaced twice at a cost of $500.00 for the parts, twice, the sensor panel went bad & totally froze the entire cooling unit. Now my freezer section does not freeze causing me to throw out hundreds of dollar of food! Dont buy it!

Love our 36 inch wide counter depth refrigerator freezer. Very well built and heavy, compressor is quiet when running and exterior finish is excellent. Well lit inside and thoughtful side door storage. But due to depth, interior size is compromised.

Were on our second Thermador. The first one died several Thanksgivings ago, after several repairs in its first year. After much complaining to Thermador corporate, they agreed to sell us a new oven at a steep discount. I was sick of dealing with this thing, so I went for it. The discount was not steep enough, as now the new one isnt working either. The oven wont turn on. The fan comes on, we smell gas, but no heat (oh, and the light has been stuck on since a few weeks after purchase and the stove top burners have a habit of randomly firing the igniters, even when the stove is off). Absolute piece of crap! We were fooled by the neat looking speedometer thermometer, but you shouldnt be. These stoves suck, steer clear!

We remodeled our kitchen before moving into our, new to us, but older home, back in 2014. When it was time to choose appliances, I was extremely excited, being a baker especially wanting to enjoy our new oven. The existing gas stove in the home was a Thermador so I thought I would get the same brand for the oven. The salesman wasnt very helpful so I just chose the double convection oven. Surprisingly, the convection aspect was not useful in controlling odors emanating from the oven, as I was told it would.Recently, the control panel went out, affecting many functions of the oven, the main one being only ONE oven would turn on at a time. The repair person explained the two year warranty and although this was a very expensive repair; upwards of $600, Thermador would not reimburse me for that reason. The oven also heats food is quite unevenly. Additionally we paid for the upgraded glider shelves, which do not glide appropriately. Then I discovered part of the shelf is bent, which explains the poor function, yet also indicates poor quality control. Overall, I am not impressed with this brand and would not recommend them.

We have purchased a full range of new Thermador appliances from Howard’s. We were instructed to make full payment for everything in July to ensure we get all our appliances in time for installation by end August. We are still waiting for our oven and microwave which we are told is on backorder for end October. They blame it on Thermador slow production. Why take our money if they can’t deliver? Calling Thermador to complain is the most horrific experience to go through. They keep you on hold for more than an hour and then cut you off. Twice!!! We have made a terrible mistake going with this brand, I can just imagine how their after sales experience is going to be if this is still pre-installation?!

I purchased my complete set of Thermador appliances back in 2006 and installed them in my new kitchen in 2007. In August of this year 2014 the fridge/freezer stopped working and after 2 months of dealing with their customer support and technicians it still doesnt work. I had to purchase a used one off of Craigslist as a temporary just to get by. After several phone calls and much complaining they finally offered to replace it but only if I could show my original receipt/proof of purchase, which of course I can’t find and the dealer is out of business. To add insult to injury I had to pay them just under $900 for labor to have their unqualified technicians come out 4 times. If I ever see the salesperson that talked me into this stuff I think I will punch him in the nose.

Thermador 48 double oven ,4 burner, grill and griddle - We remodeled our kitchen in 2005, and I purchased what I thought was the best cooking appliance available. I was sadly mistaken. The small left side oven no longer works properly and can only be used as a warming drawer. The temperature will no longer go above 120 degrees. The part needed to repair this I am told is $900 plus labor. I doubt if I have used this oven more than 25 times since it was installed. I’m very dissatisfied since the oven we replaced (not Thermador) had worked perfectly since 1986.

My brand new $4000 Thermador double oven does not operate; I must flip my homes electrical breaker to turn it off; and I have waited 20 days to have it repaired or replaced. It is noon on December 23, 2016 and both the Thermador customer service line and the Bosch Home offices are closed. The product does not function; the repair person they sent was not helpful and wants me to wait until January 3, 2017 for a repair, and I cannot talk to anyone but an after hours messaging center about my non-functioning oven a day before Christmas.On December 3, 2016, my family tried to use its new Thermador double oven (Model ME302JS/04) and received an error code (118). We called to the customer service line for help and they failed to send a technician. We called again, but could not get a technician until December 23. When the technician came, he did not have the necessary parts - despite contacting the company weeks earlier and giving them the exact error code for the problem. The next available repair slot is January 3, 2017. The product does not fulfill the warranty of merchantability, fitness, or any general warranties; the customer service is ineffective; and the Bosch-employed repair organization is slow, unprepared, disorganized, and unhelpful. This company has no sense of urgency about a major household investment.

As part of a SF Bay Area remodel last year, we were excited to replace all appliances with Thermador top-line products. We spent about $30,000, anticipating a great kitchen experience with their products. Instead, we were utterly disappointed and left wishing that we had picked almost any other appliance brand! The Thermador Convection Oven Microwave MC30WS/01 is a nightmare. Every single time you have to use the microwave you have to endure a 2-second ‘boot-up’ process that flashes “Thermador” accompanied by a loud tinny tune. WHY??Then it takes 3 steps to select a simple microwave setting to finally get it going. But, if you start the unit and step away to do anything else (which is what you do all the time!) it will hammer you with a loud alert jingle that it is done - not once or twice, but again, and again, and again and again and again and AGAIN… a total of FIFTEEN TIMES! WHY?? And there’s no way to silence this “feature”. For $3,000 all we bought ourselves was a dose of daily aggravation. Similarly the Dishwasher DWHD650WPR/13. Once it completes the wash cycle, it too announces repeatedly - SIX loud beeps which repeat over and over SIX times, even in the dead of night.. and the only way to stop that madness is to go and open the unit’s door! It makes us wonder if these products are designed to impose upon the user rather than to do their job and sort of disappear in the background? For instance if a user starts the dishwasher at night, does Thermador expect her to stand by until the cycle is complete and they can kill the alerts so that a guest sleeping in an adjacent room doesn’t get disturbed? Or if a user starts the microwave, are they expected to physically stand by so that a string of unending alerts don’t wake up a sleeping baby? It is as if the people who designed the products never used them themselves. Otherwise it is hard to understand how anyone, especially a company like Bosch / Thermador, would let this stuff fly. We’ve never been so disappointed with appliances in all our lives, certainly not ones that are so expensive.

We purchased a Thermador freezer expecting it to be an outstanding product. We have had nothing but problems with it and it finally completely shut down at the beginning of August. It is now October first and weve literally waited eight weeks and the freezer is still not repaired. We used an approved repair company and frankly weve heard everything from the part was on back-order to the wrong part has been sent. Ive now taken multiple days off of work to wait for the repair man who never shows up. The indifference is astounding and Im still without a working freezer.

I purchased $20K in Thermador kitchen and BBQ appliances in 2012. Products are attractive and appear well built and have generally performed OK, but Customer Care has been consistently terrible. The cooktop hood collects oil in a tray which leaked oil and stained our granite backsplash. After two service calls we fixed it ourselves, but too late for our backsplash - see a similar earlier posting also on this site (This is a simple design fix which any design engineering student could identify and remedy). Refrig unit failed recently after six years, and is still under warranty for parts.However, Thermador has no authorized refrig service provider covering this area (where we purchased from their dealer) and will not provide warranty parts to a non-authorized servicer. The BBQ unit does not distribute gas evenly and one side is always much hotter than the other. The Bosch dishwasher works well but retains a residual food odor - its stainless steel but plastic parts seem hold the odor. We havent bothered to approach Thermador on this. Thermador quality is way under part, and the company is very poorly run with respect to customer experience and satisfaction.I live in one of the fastest growing upscale communities in Southern California - one would think service availability for this area would be a priority. Nope. I have always been polite and respectful in my calls to Thermador - the first level staff is polite and tries to be helpful, but supervision and management has been curt and annoyed with my requests for help. Wish I had found this site prior to our purchase - we surely would have gone elsewhere, and you should too.

When we renovated our kitchen 6 years ago we got all Thermador appliances. The dishwasher has since been replaced (after 4 years and over $1,500 in repairs that lead to nothing), the double ovens work but I cannot read the digital display that shows the time or timer. This has never worked since day one and no matter what the technician tried to do, it didnt fix the problem that area just flashes. My favorite (tongue in check) appliance by far is the fridge. After about 8 months the left door suddenly wouldnt close. We discovered the plastic sleeve that rolls in when closing and out when opening kept buckling and we would have to smooth it over with our hands in order to close the door. Try having anyone under 5 feet do that every time they open the fridge door. This has been repaired 4 times. Presently, the door does not shut again, the fridge turns off every night so we wake to a warm fridge and turns itself back on once we start opening the doors in the morning. The ice maker also stopped working last week. Technician is coming today. I cannot tell you how excited I am to hear what will need to be done and the cost to start the process to fix the problems.If history repeats itself, I will spend a few thousand dollars trying to repair what is wrong, only to discover that I will need to spend more money to try other fixes... since the ones we have done are not working. If you are thinking about buying a Thermador... DO NOT DO IT. Unless you are the kind of person that enjoys throwing money out the window and dealing with a service department that loses interest in you the second you buy their product.

Easy to use, easy to clean up. It’s a quick oven as well. Love it. I like the idea of multiple uses for the one oven. It’s a microwave, it’s an oven, it’s a convection oven.

The oven self-clean never worked. I am going on my 4th ERC mother board. Ive replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, its not working again and they want me to pay to have it repaired again. Im so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

After purchasing our Thermador Range, Model # PRD366GHU in 2011, the oven has stopped working on multiple occasions. Only to finally find out, from the most recent service tech, that there is a design flaw in the range and the heat of the oven when its in self-clean mode, trips a high-temp cut off, leaving the oven inoperable until the cut off is reset. So after spending all of the money that this high-end brand charges, youd expect some sort of resolution from Thermador customer support... not so fast.They have started a file, not approved reimbursement of the service calls and I continue to chase them after being promised callbacks. This seems to be a serious defect in this range, with multiple complaints regarding this very same issue. There appears to be no work around, other than not using the self-clean mode, REALLY? Consumers be aware. Thermador needs to respond and address this issue with their consumers. Ive totally lost all brand loyalty.

We moved into our home in 2007. Previous owner had just redone kitchen, went high end on appliances not knowing they were going to have job transfer. Recently Thermador downdraft fan stopped working properly. Figured it was out of warranty by now, I took a look to see if it was a switch I could replace - discovered it had a circuit board. I was shocked to see that the circuit board had started to melt along with the wires leading to it. I called Thermador, said I knew it must be out of warranty by now - but it seemed like a defect in manufacturing or design flaw and a fire hazard. After many calls, Thermador reluctantly agreed to send someone at their expense to diagnose. The technician informed me it happens all the time.I maintain for the amount of money spent on this type of product one should expect it to last longer than five or six years, and of all the appliances I have ever owned, it is the only one that has ever had a part that melted and posed a fire hazard. Thermador refuses to make good - it is out of warranty and it is normal wear and tear. I recorded my last conversation with Thermador. The audio, as well as pictures of the melted circuit board and wires and a video of it sparking and smoking can be found on you tube under the user **. I now have a stove in the middle of the kitchen with no ventilation. I want others - who own one of these or are contemplating the purchase of one - to understand the risk and I would like the Thermador to remedy the situation. I have not yet explored whether I am limited to a Thermador brand based on the dimensions of the hole in the granite countertop.

To make this short, we have had 8 repair visits. The electronic display boards had to be replaced 4 times, the heating elements two times each oven, wire terminals to the elements, and broken door hinges on one oven. When we last experienced having the oven fail to heat, there were no replacement parts (in December), and then the 2nd oven stopped heating just last week (Jan). I have called and written but no one at Thermador at BSH Home Appliances, 1901 Main St. #608, Irvine, Ca. will respond nor have they ever cared. This is the only address I have been able to find to lodge a complaint. All of these visits amounted to more than $1000. Thermador products are junk.

Thermador Professional Pro-Guard Model PRL486EDG/02 - After reading many of the reviews on this website, it is fitting that we share our negative experience as well. Many of the issues posted by other owners are the same we have experienced - small oven explosion, XLO burners not working, replacement of both oven controls and most recently, ovens not operating. The stove is 5 years old and was purchased new. The first issues began shortly after moving in to our new home. The local authorized service representative really didnt know much about the equipment. We have since found a local repair rep who has tried to repair each issue and has gotten timely tech support but for the most part, it has been to replace a part. Currently, every feature is working; however, we do not recommend buying a Thermador product due to lack of meaningful warranty, customer support, and the cost of ownership. We will replace it rather than invest any more money in life support. Had we discovered this forum before we purchased the stove, we would have chosen another manufacturer.

We purchased this unit (Thermador Dual Fuel 30 Range - Model PD304BS/07) and twice now the control mechanism/thermostat had been replaced, and two air switches and fans also. Thermador takes no responsibility for repair or replacement. We have spent over $1,000 repairing the oven and currently its not even working. Do not buy Thermador. They are terrible units with terrible customer service.

The following information is based on MY observations pertaining to the new Thermador kitchen appliance product line (range, microwave, oven and dishwasher) that we purchased in March 2019 and had installed in our home in May 2019. The six burner range with a grill is beautiful and works as designed to work. The microwave has a timer function that you cannot use because the panel light times out thereby cancelling the timer you set for cooking needs (I’m told this is a design function that cannot be changed due to energy-savings guidelines). You have to press six (6) button options before it’s set and starts to warm up a cup of water or other warming/heating needs. There is no distinction in the sound coming out of it whether set at the lowest (1) or the highest (5). The volume control, while set at its lowest setting (1), is so very loud and can be heard throughout the entire house (I’m told this is a design function that cannot be changed).The oven works as designed to work, however, the volume control is similar to the microwave except in REVERSE; the sound is barely audible while set at the highest setting (5) which means you must remain in the kitchen to hear the timer go off indicating your food is ready to be checked and come out of the oven (I’m told that they’re working on a design fix due to consumer feedback and it could take several months to correct). The dishwasher manual encourages you NOT to rinse your dishes but to scrape the food off and allow the sensor to regulate the cleaning mode.Since it uses a condensation heat mode to dry your dishes it never seems to completely cool down and dry out inside the unit so the remaining food on the plate starts to decay and smell foul when you open the door. I had to purchase an old fashioned timer to set on the kitchen counter for cooking timing purposes, and warming up a midnight snack or a cup of water for tea in the morning are a thing of the past unless I want to wake everyone in the house up.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! The oven timer bings low at its highest setting & ONLY ONCE! The baking mode bakes unevenly so everything needs to be rotated! I’m so incredibly disappointed! Customer service is as disappointing as the double ovens!

I first called Thermador to deal with 2 issues in my range over 3.5 months ago. Since then, their technician came to my house only 6 times and still hasnt fixed the issues. He promised to come multiple times but had to cancel because his dog wasnt feeling well (I cant make it up). And then he went on vacation, then he was too far, too tired etc. I called the company and was treated with disdain. They just suck!!!

We bought a very high end Thermador dishwasher, DWHD630GCM, about 20 months ago. Four weeks ago, its lower pan completely broke so we called their repair service. The repairman told us that its not reparable, but Thermador should replace it because the hinge is not broken and hence the pan could not have been broken by us. We called Thermador to replace this dishwasher, but they flatly refused by saying that there is no manufacturing defect in this dishwasher. It is patently absurd that the bottom pan can break by abnormal use but the corresponding hinge on the door does not break.

We bought a thermador 48 dual fuel oven 6 years ago. Every year we have had major problems and spent thousands repairing the oven to no avail. We have had the main board replaced twice, fan switches, heating elements, and a variety of other things. We have not been able to cook one holiday meal in the oven, we have had to resort to the BBQ and the toaster. It looks like this year is the same, code 43 is blinking which means I need to spend another 700$ on the oven. Thermador has been terrible to deal with, they really dont care. This time I am not spending the money to repair it. I am throwing this thing in the trash and getting a different brand. This is a terrible product made by a horrible company with third rate engineers and an insensitive work force. I can only hope that other good hardworking people dont spend their money on anything that comes from the thermador company.

Paid over $2,000 for a Thermador Star Sapphire Dishwasher. The top rack slides had the welds fail and the top rack collapsed after three years of part-time use. The 800 number was only helpful in how to charge me for the parts. A disgraceful excuse for an appliance. Now that Bosch has purchased Gaggenau and owns Thermador they are using the same parts in each one and couldnt care less for customer satisfaction. Buy only Subzero and Wolf for refrigerator/oven. They care and will address an issue after warranty. For dishwashers Bosch also has an issue with pumps which all go in five years.

Installed new Thermador range and hood when kitchen was remodeled in 2013. Oven in range has needed new igniters twice, at $450 parts and labor each time. Now it needs new oven door hinges -- fortunately an aftermarket company makes replacement parts for this range because Thermador does not! After just 5 years?Two weeks ago the fan in the hood started making squealing/chattering sounds -- clearly the bearings are dry. Ive read about how Chinese manufacturers are using crummy lubricants on motor shafts, the lube dries out in a few years and the motor becomes junk. I wonder if thats what happened to ours. American made motors used to last 30 years. The design of this hood is horrible -- to get the fan out almost the entire hood must be disassembled! No plugs are used, as you can see in the picture everything is cabled together so the control box must be disassembled first. It is as if Thermador wanted to drive up the cost of service to the point that the owner opts to just buy a new one.Does Thermador think their customers are all morons? Who would buy a second Thermador product after having owned a first one?? Our service tech is a good guy, he apologized, but has to charge $500 labor alone to tear it apart and reassemble with new fan. Save yourself the grief and the money -- stay away from Thermador! Ill quote a spot-on comment by another reviewer in this thread: Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.

Was excited about getting a steam oven in April 2015. I like to bake bread. Disappointed that top temp is 450 degrees F. Still, it makes nice (not great) bread. But really upset that the light bulb blows out because its glass enclosure has a seal made of crumbly black stuff that lets the steam right in. When I tried to order replacement gaskets, I was told I had to order the entire glass cover, as well. Rip-off! In this century, gaskets like this should last for Years!

In the evening (a min of two hours after I finished cooking) my husband and I hear the range making a ticking sound and trying to re-ignite. When we examine the range we notice that all the knobs are turned off but the stove is obviously leaking gas. Our stove is less than a year old and when we call customer service to report this emergency - the soonest they will send a technician is in a weeks time!

We purchased a Thermador convection 30 inch built in microwave double oven when we did a complete remodel of our home back in 2001. The microwave broke the first day we used it. Broken glass ended up in my food. Service people replaced the glass, which subsequently broke again the second time we used the upper microwave. I was then informed by Thermador that the microwave actually was not meant to cook the food but just to keep it warm. I did not bother to fix the microwave again. The convection oven never worked welI. We tried multiple times and the food did not cook completely. The upper oven door is very heavy due to the combo microwave feature. The doors have broken three times over the years. We have replaced the hinges twice times since 2001: Once in Feb 2008 and again in Jan. 2014. We were informed by an independent service man that the Thermador hinges are defective and that the company has known about this for years but has failed to inform the consumer. The new hinges that I just purchased apparently are the same defective hinges that I purchased prior. The company has made better hinges because the doors are too heavy, but they do not sell these to consumers. All I asked Thermador was to replace the defective hinges with the improved version but they refused. When our oven broke on New Years Eve, we had a house full of guests. Our oven was 350 degrees and would not close would not close, and it was a hazard to our guests. Our neighbors helped us tie up the oven with rope to keep it from burning the children. We feel strongly that the Thermador oven is an inferior product.

Buy any other brand other than Thermador for refrigeration! Fortunately we only purchased the under counter drawers but 2 motherboards have been replaced and it still is pinging 3 times every time the compressor goes on. First problem- the drawers just stopped cooling - first motherboard replacement after 4 months of waiting for them. Second problem- the pinging that happens when you accidentally leave the doors ajar, once it went off, it would not stop even though closed. Motherboard #2 replaced and the control panel after 3 weeks of waiting. Repair guy left, and now it is still pinging 3 times when the compressor goes on. What a friggin nightmare for $6000 bucks. Should have bought a sub zero or any other brand. This thing is a lemon, and going out of warranty soon- would never buy a Thermador again! A company that does not understand how to do refrigeration has no business selling them.

My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old wall mirror. The black continues to spread and mar the meticulously maintained surface. It was not an easy decision to buy such an expensive appliance, but I had just remodeled my kitchen and love to cook; so, I splurged. Big mistake with Thermador. It was a process of over a month with continued correspondence. Finally, they agreed to replace the glass, but not to pay for the installation. How absurd! It was no fault of mine that they produced a defective cooktop. I already paid to have it installed when I purchased it! I guess I am keeping my fingers crossed that this one will not need to be replaced and installed again in another two years; furthermore, it took over a month to convince them to at least pay for the glass.I also purchased two Wolf ovens and a Liebherr refrigerator. I had problems with both of them as well, but unlike Thermador, their customer service departments were amazing. The warranties were out of coverage as well, but they stood behind their name and all was immediately replaced and installed at no charge! Stay away from Thermador!!!

Thermador -Unless you enjoying seeing F-34 codes on the panel, do not buy! Their products are suppose to be a higher end brand of appliances and the cost goes right along with that. I have a Thermador built in double wall oven. I cannot tell you how many control panels I have had replaced at $486 each plus labor! Tack on the relay and touch panel replacements, Ive clearly spent more on the repairs than the outrageously priced oven. I had an authorized Thermador service company here. After following the advice of THERMADOR tech. (who was on speaker phone,) they decided to replace the control panel. That was done but it did not fix the problem. So now trying a display panel BUT once an electronic part is opened it cannot be returned. So $486 down the drain. When panel was connected something happened with electric and everything went out. Now they say I need relay, control and display! NO THANK YOU!!I have never written a negative comment on any appliance before and probably would not have bothered with this, but the poor customer service was worse than the actual horrible oven. When I called customer service, I can tell that she was not interested in what I had to say. All service call copies were emailed to the email address given with a case number she gave me. I followed up 3 days later and of course they said customer service gave me the wrong email address. Back to square 1. No working oven, in the middle of a pandemic with a family of 6 and only a cooktop and microwave. Thank goodness my cooktop is a Viking. Never had a service call on it. I am purchasing a new wall oven. I would love to drop this off at Thermadors doorstep. Purchasing a new oven. Needless to say it will not be a Thermador.

The ovens were installed in August, 2019. On November 26, 2019, the ovens would not turn off. I had 4 service calls related to that issue and failure of the ovens to preheat. The motherboard was replaced twice. I did not have ovens for Christmas or New Years. Thermador finally gave me new ovens after 8 weeks. The new ovens have a software issue according to Thermador and do not accurately show the preheat temperature of the ovens. The software fix timeframe is not yet known. Dont buy this oven.

Our $12,000 Thermador refrigerator/freezer had a major failure 4 years after being put in service. Spent more than 5 weeks and many hours going back and forth with Thermadors inept customer service people only to find that they declined our request for covering the labor portion of the repairs. Treated very badly by the company. Stay away. Overpriced and poor support.

Trying to keep it brief, we purchased a new home in February and started a remodel project which included the replacement of all of the appliances, among them a 30 Thermador natural gas range. The appliances were installed the beginning of September. Imagine our surprise when the oven wouldnt work. We called the retailer and couldnt get call backs from them. We contacted Thermador directly who provided numbers for authorized repair representatives in our area. Two visits, safety gas valve and igniter replaced and we still have no oven. The third repair visit is scheduled for 10/1/15.

We remodeled our kitchen and purchased all new expensive Thermador appliances in mid-2013. In mid November, 2014 the door on our dishwasher slammed down, as the hinge/spring/cable had broken. Both my husband and I were hit with the door, in trying to close the dishwasher door. Both times, resulted in our being bruised by the door!We called Thermador Customer Service (800)735-4328 for repair. We were told that the springs were on Quality Alert. Although, we had never heard from Thermador to advise us of this problem and had sent in our Product Registrations. It takes 3 weeks for repair service. The technician was unable to pull the dishwasher out and told us to call our contractor. We thought he may have been inexperienced and arranged for another technician. 3 weeks later, another technician comes out and he is also unable to remove the dishwasher.Another 3 weeks later, we now have our contractor come out to remove the dishwasher and he had absolutely no problem. The dishwasher has a rubber siding on each side of the unit and with a putty knife, he was able to easily slide the dishwasher out. Something a skilled and trained Thermador technician should be aware of and to handle. We live in the San Francisco Bay Area and there is an extreme shortage of qualified technicians, with service calls all seeming to be 3 weeks.It has now been over 2 months later since the problem was reported. Again, not our problem we created, but a Thermador Quality Alert problem! Today the 3rd technician has scheduled to be at our home between 12-4pm and I receive a call from him that he wont be coming because Thermador Parts Center in North Carolina, didnt send all the needed parts! We now have to wait again and since the dishwasher is pulled out, we cant even use it. I called Thermador again to report the problem and was seeking a corporate contact to advise them, but theres no corporate contact name or e-mail address and customer service was going to e-mail them (haha). Buyer beware and be truly informed of the products youre buying and their service (or lack of) records.

Purchased over $50K in Thermador products in doing a renovation of our kitchen. The first 60 Range/Oven we purchased began failing (oven wouldnt light) within 3 months. After six service calls, new wiring, new motherboard, etc, still didnt fix the issue. Used social media to force Thermador to replace the range, now six months later, same issues with the new range. Customer service is awful, giving us a hard time about repairs because our purchase date (of the original range) is pre-warranty. DO NOT BUY THERMADOR!!! Choose Viking or some other manufacturer.

I recently purchased a Thermador double wall oven. Since I was replacing an existing Thermador double wall oven and needed the same size, I did not check the reviews. My mistake. The ovens do not properly heat, so I contacted the store where I purchased the ovens and they came and checked them out. According to Yale Electric where I purchased the ovens, I should not expect the ovens to be at temp when the ovens register that they are at temp. I was told to preheat for a half an hour before using. Even when I do this, the ovens do not properly heat. Second issue is with the door venting system. The vents are just above the window, and while you cook, splattering can seep into the space leaving you with streaks and food on the inside of the glass. There is no way to clean it. I would not recommend purchasing a Thermador and regret my decision to do so.

This 48 Range #PRD48JDGU has been giving me problems since I purchased it. At two months old the small oven went out. Then the control panel needed to be replaced. Then right front burner had to be replaced. Next Left front burner had to be replaced. Now the small oven fan wont turn off, and door will lock and unlock. I had to turn off entire unit. For fear that its going to cause a fire. Customer Service is a joke. They put you on hold forever. I really believed in this company. But I guess because they have been around 100 years. They really dont care about the customer. As long as they are getting paid.

I have owned my side by side for 12 years. You will discover that while the unit is under Warranty for 12 years--they do NOT stock parts after 8 years!! The trick is they will offer you money towards sliding into a new fridge--where you will continue to be captive to them. The new unit of what I own now costs $15,000. I made a service appointment THREE WEEKS ago for Monday, October 25, 2021, and was told I couldnt get one sooner because Thermador doesnt have workers. When I called Friday before to see why they had not told me a time, they said I had cancelled the appointment. (I had not). When I complained, the Thermador rep disconnected me. I had waited 20 minutes for her to answer the call. For their price, I could buy a new GE or Frigidaire every three years, and still not be out $15,000. Lets face it----all we need is something to keep our food cold, right?

Its the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.

The size was ok, enough for my family. We had used it for three and a half years but we have to buy another one as we changed our apartment. The products performance was very good. We were happy to use it. It did not use much electricity which is extremely important for my family. The product appearance was nice. It looked very expensive and stylish. My friends always told me that they also like how it looks. I liked this refrigerator because of its value. We were happy to use it.

Thermador - This double oven has been used about 400 times. The upper oven has been used once. The oven fan is so loud you have to talk loudly above it. Good luck in an open kitchen like I have. My 2 friends have this oven and dont have the noise. Thermador told me (under warranty) when they came out that it was just loud. Too bad. They didnt do a thing. I never would have bought the oven. The display light has gone out now. No problem, just the electronic display board. $500.00 to fix an oven I hate. $100 for Thermador to come out, but you get 18 minutes. Hurray. Then $120 an hour. The board is $350 to see the temperature in your oven. Completely ridiculous for a consumer to buy an oven and have these issues. I would do anything to have my quiet, KitchenAid convection oven back! Complete monopoly in Los Angeles. There are no authorized repair folks, just Thermador. You are located on our turf, no other service options is what I was told.

We have a Thermador wall oven that is 5 years old. Have used the self cleaning feature maybe on it, one or two times at most. We bought it through (Ferguson, in Fayetteville, GA., which they dont maintain records after a year). Anyway last week pressed the self cleaning button, and after it was done and the door unlocked, the total inside of the glass was shattered. I called client services at Ferguson, which the lady responded that shouldnt of happened. And told me to call Thermador and have it evaluated. Which they came out a week later, and it will cost $190.00 to fix. So again I wont be recommending their product to any of my clients in the future. Wolf or Viking here I come.

Updated on 11/03/2020: We bought a package of appliances for our home and because of past experience (20 years ago) with Thermador we decided to go that route again. It was a huge mistake as Thermador quality and customer service are far different now. We paid about $13,000 for the range and it has not worked since being installed. Had a service appointment scheduled which was three weeks out. When the date came no one showed up and they conveniently said they showed no appointment in their records. This caused another 3 week delay. Guy finally showed up today and once again he said he had to order parts and will schedule an appointment to install the parts. We are now at 2 months without an operating range. I strongly recommend anyone looking at Thermador, Subzero or any of their products to rethink it. These people are difficult to deal with, have next to no customer support and they could care less about their companys failure to take care of its customers.Original Review: We remodeled our home and used Thermador products. We originally had a Thermador range we build home the home 22 years ago. That range was pretty problem free. We bought the same type of model as well as a subzero refrigerator and other appliances. We just moved back into our home and tried to use the ovens. They failed and are not working. Called Thermador and they said it will take 3 weeks to get anyone out. No sense of urgency and next to zero in support. I would never use their products again and will certainly never recommend them. To expect someone to wait 3 weeks is insane.