Biggest mistake ever. I bought a Thermador 38 range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

I purchased a Thermador refrigerator, an oven and a refrigerated drawer to hold cans/bottles about a year and one-half ago. So far Ive had to have the Thermador repairman come to fix each one of these products. The drawer actually stopped working altogether. The repairman was scheduled weeks if not months ago. We confirmed with Thermador yesterday that he was coming as these items are in our beach house so we arent always there and need to coordinate to make sure we are there. The repairman called us this morning and said, I dont know why they scheduled me today. I only go to your town on Tuesdays and Thursdays. When the products work they seem fine, but you can definitely do better than this - especially given its reputation as a premium brand. Try Subzero or Wolf.

I was saddened when I finally went to look at the reviews on Thermador; THE REVIEWS ON ALL PRODUCTS ARE ALL POOR. DO NOT BUY ANY THERMADOR PRODUCT, YOU WILL REGRET IT. I bought a dual fuel range Model #PRD486EDHU/01 with a dishwasher. I could go on for some time about the many shortcomings of this equipment, here is the short list: expensive electronics are UNDER THE BURNERS, WHERE SPILLS LEAK ONTO, then it takes weeks and $1000s to repair. When one part fails, the whole system is out of commission. There are blowers that blow a strong stream of air away from the front of the stove. This blows all the smoke from inside the ovens out into the room where it cannot be removed by the hood. The Burner design extremely difficult to clean up spills.

I bought all new kitchen appliances 3 1/2 years ago when my fridge died but wasnt ready to install the rest because of a kitchen remodel that was planned in the near future. Went to install last week and the oven knob broke the first time I turned on the oven. Called customer service and offered to provide pictures of new stove that anyone would understand has never been used and pictures of the box that is still on my porch and they said they would not help. I would hope a company that sells a 7500.00 stove would provide some help. I will look for a company next time that cared about what they sell. I will never buy another Thermador again and I would suggest you find a brand that cares about what they sell.

Not even approved Thermador service companies will work on this unit. It requires two men to take it out to work on it. No one wants to do it. So far, I have paid one Thermador service company $359.66 upfront for half of the repair bill to repair the oven which is burning all the food and the microwave which hasnt work since the first year I purchased the unit. The repair told me after promising to show up two different times that he could not get anyone to help him remove the oven unit and it was too heavy for him to do his own. He has not returned my money. Next, my interior designer called the Thermador headquarters in Dallas. They charged me $59.99 upfront and said they would have a company approved repairman contact me. He contacted me but never came to the house. He too said he could not get anyone to help him take out the unit to work on it. He is no longer following up with me. I am currently using my 30 years old Black and Decker toaster oven which still works great. I am a Realtor for 26 years and homeowner here in The Woodlands. Many high-end homes use Thermador. Big mistake. My experience with Thermador has been expensive, time-consuming and hugely disappointing - a total waste of money.

In the evening (a min of two hours after I finished cooking) my husband and I hear the range making a ticking sound and trying to re-ignite. When we examine the range we notice that all the knobs are turned off but the stove is obviously leaking gas. Our stove is less than a year old and when we call customer service to report this emergency - the soonest they will send a technician is in a weeks time!

The device is a decent size and fit the area we had for it. It didnt take much to get it in the right position for it to fit snugly. Very good performance of the device. We have had no issues with how it runs and we use it constantly. Only once have we had to unplug but that was during a power outage. Very nice looking machine with some nice trim details. This looks like a quality appliance and would help the looks of most any kitchen. I have enjoyed this refrigerator immensely and really like the brand and functions. If youre in the market you wont go wrong with this one.

Works great and well. I have enjoyed using this product every chance I get. I do want to try something else though to experience more. Value was good for what I got. The product works well and provides what I need to feed my family. That is what I need in equipment. Good price and works wonders. Appearance is great. Looks strong and sturdy and I like the modern look that it provides my kitchen. Makes it stand out more than the past stove I had in there. Fits in the little spot where my stove goes, not too big nor too small in size. Perfect oven size for what I need to cook in there also.

We purchased a Thermador convection 30 inch built in microwave double oven when we did a complete remodel of our home back in 2001. The microwave broke the first day we used it. Broken glass ended up in my food. Service people replaced the glass, which subsequently broke again the second time we used the upper microwave. I was then informed by Thermador that the microwave actually was not meant to cook the food but just to keep it warm. I did not bother to fix the microwave again. The convection oven never worked welI. We tried multiple times and the food did not cook completely. The upper oven door is very heavy due to the combo microwave feature. The doors have broken three times over the years. We have replaced the hinges twice times since 2001: Once in Feb 2008 and again in Jan. 2014. We were informed by an independent service man that the Thermador hinges are defective and that the company has known about this for years but has failed to inform the consumer. The new hinges that I just purchased apparently are the same defective hinges that I purchased prior. The company has made better hinges because the doors are too heavy, but they do not sell these to consumers. All I asked Thermador was to replace the defective hinges with the improved version but they refused. When our oven broke on New Years Eve, we had a house full of guests. Our oven was 350 degrees and would not close would not close, and it was a hazard to our guests. Our neighbors helped us tie up the oven with rope to keep it from burning the children. We feel strongly that the Thermador oven is an inferior product.

These stoves are expensive. They’re supposed to work. There is supposed to be rapid customer service. The griddle is calibrated on both sides. It’s not. The stove goes up to high temps or can’t keep the temp. The range and wall ovens reset. It is supposed to be a motherboard issue. I’m very frustrated as we can’t cook. Family of six and we can’t cook. The stove turn off in the middle of the bake or resets or can’t keep the temp. If it does t lock up and you can’t open the door.

We built a new home and Thermador MADE us upgrade to the newer model because they sold the one we bought. THAT said, our freezer broke 2 years later. After multiple attempts to repair with a local third party repair company, Thermador admitted they CANT fix our freezer. As you can imagine they will NOT replace ours free of charge and want to charge us money for a new one. We have been trying to get this fixed or replaced for over 6 months and they will NOT help us. They will NOT do what they say and they will not email or call us back as they have promised over the last 8 phone calls. Each time I call I sit on the phone for at least 30-50 min before getting through and getting NOwhere with them. This is an awful company with awful service and products. DO NOT BUY their products. It is the worst service I have ever had by a luxury company. what a waste of money and time.

We updated all of our appliances except our ovens, Thermador double wall oven, since they were still working well when we redid our kitchen. They have since failed intermittently, however they are 16 years old. We attempted to service them for repair without a result, and customer service Chris was incredible at understanding the issue and helping to expedite the next step of aiding with a new oven given we are 35 weeks pregnant and need a solution ASAP. They were understanding to our situation and went above and beyond to be helpful and empathetic. I am impressed at the professionalism and promptness of Chris with thermador, and will continue to love their products.

Almost immediately after buying our Thermador double wall oven, the top unit stopped working. We insisted on replacement rather than repair. A year later, again the top unit stopped working. It would not hold the temperature. Eventually we replaced the motherboard--very costly. Within a year, BOTH units stopped working. Sometimes a unit will heat but not hold the heat. Sometimes it will not heat at all.

After being a happy Wolf user for many years, I purchased Thermador appliances looking to save some money. Big Mistake. The equipment didnt work since installation and was told I have to wait 3-4 weeks for a replacement to get to Puerto Rico from Miami. I called yesterday for an update and was told the replacement will travel from Germany to Miami, and then Miami to Puerto Rico. Who knows how long this will take?! I can still not review the range because I cant use it without the vent hood. Very disappointed and mad at myself for purchasing this brand.

Based on our experience, changing the one-year warranty to five years would be the only way we would recommend Thermador. You will read in my post what was under the one-year warranty, which is not sufficient. We purchased a refrigerator, stove and vent hood, dishwasher, under the counter double drawer refrigerator, and double drawer refrigerator top/freezer bottom, all purchased between 2017 - 2019. The vent hood motor, installed in 2017, has been replaced twice—one under warranty and one we just bought last week (11/2020) for $400++. The refrigerator replacement parts are drawer rollers, freezer drawer latch (not warrantied), and icemaker sensor was replaced under warranty. The double drawer refrigerator/freezer ice maker was not working when delivered in September of 2019, replaced under warranty. Currently, the dishwasher has a high pitch sound when you start it and only runs on the auto setting. All other wash settings do not run. Due to COVID, income loss, and out of warranty, we havent addressed this issue. Vent hood labels have all worn off, and if liquid splatters on the stovetop while cooking, mostly burn on the surface. Yes, a removable cover would be great, as mentioned in another post. How about one for the oven? Remember, all issues happen between 2017 and 2020; three years!

We paid a little over $25K for Thermador appliances and have had this equipment for almost three years. Our experience has been very poor. Given the price point, the equipment is unbelievably terrible. i.e. Our GE Profile appliances in our prior house had ZERO issues in 5 years and the equipment was 4 years old when we moved it. Thermadors customer support is difficult to reach. Theyre techs act like their is not a larger issue at hand even after youve called them 5 - 7 times over the same issue.1. Double Oven (digital version): The double oven is either too hot or too cold (weve called Thermador 5 - 7 times and every time they come out their techs say Our ovens are within tolerance if they are 25 degrees over or under the set temperature! Literally, the $400 Magic Chef oven/stove top that I grew up with had a more accurate and consistent oven temperature than the Thermador.2. Stove top and Fridge: These havent been so bad. The stove top had some issues with flames not burning even, which was resolved with new hardware. The fridge hinge wore into the plastic which was super annoying.3. Dishwasher: Three years into use, this dishwasher stopped working. Weve spend $500 in repairs and the non-Thermador tech said that Thermador appliances are known to have maintenance issues. Dishwasher will not run. First the pump stopped working, but it turned out there was a wire loose. Now we need a new electronic panel--Im throwing this thing out and buying a Miele or Asko.4. Customer Service: No joke there are times that Ive waited for 30 - 50 minutes to reach customer support. Thermador techs tend to be arrogant and believe their equipment is the best (which wouldnt be a big deal if Thermadors appliances backed up it).I would not recommend Thermador--youd be better off buyings anything/something cheap from Lowes or Home Depot.

I hate my new stove - it doesn’t have a timer or a thermometer. It cooks uneven. It trips circuit breakers. I paid $6,300 for this piece of junk. They replaced the inside thermometer but it still cooks uneven. My $99.00 AirFryer cooks and baked way better than this oven. Don’t waste your money - Oh and then you call to talk to customer service and after on hold for an hour it disconnects.

I purchased a 48 steam/range in 2013. I have experienced trouble with the gasket around the steam oven. While it was under warranty it was repaired several times. Each time within a short amount of time the rubber gasket came loose. Now they will not stand behind it. Earlier this year, they agreed to pay for the part but not the labor to install it. They know this is an issue. I went to Pacific Sales and looked at the new like range and the new unused one already had a loose gasket. This is very disappointing as I have close to $16,000 into the cost of this range. I am very surprised that there is no class action lawsuit regarding this problem. As I see it the oven is stainless steel and the gasket is rubber of some sort and there is no way of adhering the two together. I would not recommend this steam/oven combo!

We have purchased a Thermador Professional gas range, electric wall oven and warming drawer. The range and wall oven have given us many issues, particularly the Professional gas range. Seems comical to us that it is referred to as a Professional Series. We very rarely use the range and yet it is the most likely to break down when we do utilize. We have had most (close to all) of the electronics replaced; the ignitors several times! We have just had service once again performed for a measly cost of just under $1,200 and after the first use, the range once again does not work! Oh yes, we were without the use of the product for approximately 1 1/2 months as we waited for parts! This is so ridiculous saying nothing of the fact that it is extremely expensive! We will never purchase Thermador again, never!

We purchased Thermador thinking it was a high-end model. After 10 years, over the last 6 months our Cooktop and Convection oven (Model SC302TS) have gone bad. In both cases we have been told the replacement parts are no longer available. I would definitely not recommend Thermador products. When I spoke to their customer support, this seemed to be consistent with their strategy/philosophy, to not carry replacement parts for greater than 5-10 years.

We remodeled our home of twenty-plus years and bought a 30 Thermador Pro Harmony gas range. One of the first times we used the oven we accidentally spilled some liquid on the front of it with the oven door open - it shorted out a circuit board that should have been protected. This was fixed very quickly under warranty and had no further problems with it.Sold that house and bought another that needed a whole new kitchen. Bought a 36 Thermador Pro Harmony range and love it, no problems at all so far 1.5 years later. Along with that got the free dishwasher, Thermador though its made by Bosch, works beautifully, quiet. Also have the 36 Thermador French Door, bottom freezer refrigerator with NO in-door water or ice to keep things simple. Its gorgeous, with brilliant LED lighting and lots of storage. With it came the free range hood that is strong and has good lighting, easy to clean grease filters. To finish things off we purchased the Thermador drawer microwave which we were a little leery of, but have grown to love it. No more awkward reaching into a wall-mounted unit, we pluck everything out of the drawer! No turn-table but do not miss it.The 36 range has very flush grates making it easy to move pots around. The burners are very strong with great low simmer capabilities. The oven works well with roller bearing glides on the racks making them a breeze to pull in and out, even with the Thanksgiving turkey. Would definitely recommend Thermador to anyone, given our experience.

I have a Thermador stove. The stove was very expensive and is a piece of junk. Never buy Thermador! The convection brain went out in the oven and I contacted service. Service came and told me the brain went out and I would need a new one. I tried to order it but they would never call me back. Does Thermador service even exist? When I am in a store selling Thermador and see people looking at them I run over and tell them what crap they are. When a person puts this kind of money into something they expect it to work. The service guy asked me if I really needed the convection bake system. Really? Buy a different brand. Fortunately only my stove is Thermador. The rest of the stuff is good.

As part of a SF Bay Area remodel last year, we were excited to replace all appliances with Thermador top-line products. We spent about $30,000, anticipating a great kitchen experience with their products. Instead, we were utterly disappointed and left wishing that we had picked almost any other appliance brand! The Thermador Convection Oven Microwave MC30WS/01 is a nightmare. Every single time you have to use the microwave you have to endure a 2-second ‘boot-up’ process that flashes “Thermador” accompanied by a loud tinny tune. WHY??Then it takes 3 steps to select a simple microwave setting to finally get it going. But, if you start the unit and step away to do anything else (which is what you do all the time!) it will hammer you with a loud alert jingle that it is done - not once or twice, but again, and again, and again and again and again and AGAIN… a total of FIFTEEN TIMES! WHY?? And there’s no way to silence this “feature”. For $3,000 all we bought ourselves was a dose of daily aggravation. Similarly the Dishwasher DWHD650WPR/13. Once it completes the wash cycle, it too announces repeatedly - SIX loud beeps which repeat over and over SIX times, even in the dead of night.. and the only way to stop that madness is to go and open the unit’s door! It makes us wonder if these products are designed to impose upon the user rather than to do their job and sort of disappear in the background? For instance if a user starts the dishwasher at night, does Thermador expect her to stand by until the cycle is complete and they can kill the alerts so that a guest sleeping in an adjacent room doesn’t get disturbed? Or if a user starts the microwave, are they expected to physically stand by so that a string of unending alerts don’t wake up a sleeping baby? It is as if the people who designed the products never used them themselves. Otherwise it is hard to understand how anyone, especially a company like Bosch / Thermador, would let this stuff fly. We’ve never been so disappointed with appliances in all our lives, certainly not ones that are so expensive.

I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldnt fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.I have asked for my money back and they insist that I continually waste my time on the phone and at home waiting for someone to figure out how to repair the problem. I have a full time job and cannot spend endless days on trial and error. The management does not reach out to me with a better solution. I have to chase them. Each time there is a new person/manager with no follow up. When you pay that much money for quality, you would expect top notch products and customer service. Stay away from Thermador. You can find much better for a lesser price and better quality.

We have repeated failures of the blower motors on our oven. If the oven senses that either fan isnt spinning at nominal speed, the oven shuts down. Its a $500 bill every time one of the motors goes out ($300 service plus $200 for the part). The first went out barely a year after we bought the oven. The next went out later the same year. Barely a year later and one of the replacements is failing. Replacing the fan involves pulling the oven from the wall, no easy feat for the do-it-yourselfer.Note that sometimes a reset will work, at least temporarily. Thermador doesnt make the reset easy. You have to cut off power at the circuit breakers, turn power back on, then do the programming for date and time. Very frustrating if you have to do this several times hoping that fan will spin a bit faster on the next go around.

I just purchased Thermador/Bosch appliances for our newly constructed/remodeled home. I regret it already. The refrigerator needed a replacement part at installation. This should have been a blazing red flag. 3 months after installation, the dishwasher stopped functioning. The part is on back order for so long that they are giving me a replacement, but it will take another 3 weeks. I will be out of a dishwasher for approximately 8 weeks. I have an infant meaning that I have to hand wash all bottles/breast pump parts non-stop. The customer service is garbage - the four (yes, count them, four) women I have spoken to are all rude and it appears that their employees take vacation every other day (at least that is what they have been attributing repeated lack of responsiveness). I hate this company already and now it looks like I am going to be dealing with them for years to come...great.

This is an amazing refrigerator! We have had it for about 15 months now and absolutely love it. One caveat: You must defrost the automatic ice maker periodically or it will freeze up and stop working. It is very easy. Just lift it out and let the ice that forms around the outside of the icemaker mechanism itself thaw, then put it back in. I would buy this appliance again.

We recently bought a Thermador cooktop that comes with a downdraft exhaust. This was around the end of June 2017. The Range fit in fine, however the exhaust piece was broken and did not work, so they said they would order a replacement for us. We waited for the next piece for more than two months to come in. After which the company would give excuse after excuse about the piece not coming in or the installer not being available. After which the installer finally came, early October. And again the piece was faulty and did not fit nor did it work. Now after talking to customer service multiple times, they keep giving excuses and apologies, telling us to wait a few weeks for the installer to come out. In addition, have not tried to remedy the service by offering us any prompt service and refuse to offer any alternative cooktop/range set. The set cost $2000+ and we have been without the exhaust for three months now.

My very expensive Thermador wall oven has been giving me an F-34 error code. When going online, I see we are one of many consumers experiencing the poor quality of this companys product. As frustrating as it is to need to call out a repairman, even more frustrating is that with so many of us having the issue, the parts are no longer available (or were ever available?) to fix the error. I expect a couple hundred dollar oven to be considered disposable but when you spend several thousand on what is suppose to be commercial quality, you dont expect to have to replace them in a few short years.

Our Pro Grand Steam Range leaked from day one. It went through major repairs and now the steam oven will not turn off. We have had major problems and Thermador refuses to replace. Repair is through the warranty is over a week away and we had to turn off the oven from the circuit breaker. Customer service has been awful!! Do not buy Thermador. Wolf/Sub zero is what I wished we went for. We paid $14,000 for this appliance and it had been a disaster.

Bought a large 60-inch dual range from Thermador. Very sleek and fits right in with the other appliances. Easy to clean and can handle any type of meal that you want to prepare. Pricier than your typical range but it very much well worth it. Can handle any job that you may have. Much more powerful than your typical range. Larger than your typical range so you have to take that into consideration. Can handle any type of meal that you are willing to cook. From slow cooking stews to faster cooking pizzas it can handle them just as well.

When I remodeled my kitchen, I opted for high end, expensive Thermador Appliances. My double oven needs to have the touchpad replaced. Part not available. Unbelievable. My appliance will have to go to the dump instead of being repaired. Now I need to purchase and install another oven. Thermador does not take care of their customers, DO NOT BUY THERMADOR PRODUCTS.

We moved into our home in 2007. Previous owner had just redone kitchen, went high end on appliances not knowing they were going to have job transfer. Recently Thermador downdraft fan stopped working properly. Figured it was out of warranty by now, I took a look to see if it was a switch I could replace - discovered it had a circuit board. I was shocked to see that the circuit board had started to melt along with the wires leading to it. I called Thermador, said I knew it must be out of warranty by now - but it seemed like a defect in manufacturing or design flaw and a fire hazard. After many calls, Thermador reluctantly agreed to send someone at their expense to diagnose. The technician informed me it happens all the time.I maintain for the amount of money spent on this type of product one should expect it to last longer than five or six years, and of all the appliances I have ever owned, it is the only one that has ever had a part that melted and posed a fire hazard. Thermador refuses to make good - it is out of warranty and it is normal wear and tear. I recorded my last conversation with Thermador. The audio, as well as pictures of the melted circuit board and wires and a video of it sparking and smoking can be found on you tube under the user **. I now have a stove in the middle of the kitchen with no ventilation. I want others - who own one of these or are contemplating the purchase of one - to understand the risk and I would like the Thermador to remedy the situation. I have not yet explored whether I am limited to a Thermador brand based on the dimensions of the hole in the granite countertop.

ProGrand oven and range - My wife and I bought this range that was a dream of my wifes, which now has turned out to be her worst NIGHTMARE!!!!!!!!! We had it installed in our remodeled kitchen. Looks really nice, but for the most part so does a bookend. The range part works well but the oven is a joke. The only thing it cooks good is our bank account...! The wonderful people at Thermador thought they had better way to light a oven, putting a delay of so many seconds on the gas valve, before it lights... Thus filling your oven full of gas and when it lights, which you have a 50/50 chance that it might, the door on the oven jumps out a bit as it is now lit... For how long it stays going is a crapshoot. If you are cooking a roast that will take over a hour, forget it. It wont relight to keep at temp. But the fun part of it is the temp on the dial shows whatever the temp you set it at! Open the oven and its around 100 degrees. NICE! It is what it is and thats JUNK!We had a company who was great repairing the Wonderful PRO-Grand, new name should be PRO Crap, but anyway the repairman found a missing part in the oven. Called the Company and got the repair tech on the phone, who stated, We do not sell that Part... Now three weeks later the repair company going to bat for me, got the people at Thermador to send us the part. Which in fact they forgot to install at the so-called Factory! Wonderful the problem fixed right?????? NOPE! Installed that part and the oven is still doing the same thing...! Anyway not wanting to see the Nice repairman again for awhile we started using the barbecue as our new oven!Works great keeps the temp right and it only cost $300.00. Pro Grand $6000.00 Plus.... Is there something wrong with this picture????? Now we are getting close to the end of this Saga.....! Bit the bullet and called the Nice Repairman. Was like old home week for the first three minutes, but he got the Pro Grand apart could not figure it out and call the Factory Tech. His name is Mr. Confused. Was told what was happening and he could not figure it out either.....! So the Nice Repairman asked, Why do we need this delay on the gas and light it like the broiler lights? which is right now... Doesnt figure does it.....! DA. Okay, now one great-minded repairman and one confused Factory Tech tells the Nice Repairman, You mean like the Older Pro Grands? Yes, the OLD ONE!!!!!!! Yes!!!! Factory Tech the Old tried and true Lights every time system. Okay, the Confused Factory Tech says... Now we wait!!!!!!! Nice repairman leaves to find out what he needs as far as parts and if he really is right... Yes he was!!!!! Mr. Nice Repairman got all the new stuff ordered and now I have to Open my wallet again to pay the Nice Repair Company...! The cost of this repair was Only $475.80 thus bring up the total cost of repairs to $1065.71 Pro Grands final repair total. Dont waste your time with Thermador thinking they will stand behind the product. The Fact is they wont....! For those of you who dont know this Thermador is owned by Bosch...... !

Weve owned our oven for over 10 years. Ive loved using this Thermador oven. Two years ago, the oven would beep continuously after its turned off. The only way to sop it was to literally pull the electric switch to the oven on the outside of the house. Weve had many repairs... new control panel, oven hinges, new seals, more tech repair visits, you name it. Nothing has stopped this beeping. Evidentially, the oven heats up and hit the panel sensors somehow and the beeping begins! Im frustrated and disappointed in Thermador. Customer service acts as though Im the only person this is happening to. Shame on them! As much as I loved this ovens capabilities, I have to say that Ill never purchase a Thermador again!

Our 13 year old Thermador oven relay panel caught on fire. After extinguishing the flames, I contacted a service company and Thermador. Thermador said replacement parts are made for ten years and when they are all sold, Thermador cannot supply parts for its broken ovens. I do not want to purchase another Thermador oven knowing after ten years parts are no longer made.

Thermador Commercial Grade Stove with 6 Burner Gas Range - We have had nothing but problems with this unit since we bought it many years ago. I originally spent around $8,000 for the unit with the overhead hood and fan. Since then I have invested a minimum of another $6,000 in what appears to be bi-annual service calls. The main issues are: 1. Thermador does NOT support their units. They push you to factory authorized service shops. Okay not a big deal - makes sense. 2. My local service rep knows less about the unit than I do (sad statement). The typical response is something on the order of I think its the ???? part. I have to order one - cant guarantee it will fix the problem until I install it. That will be $150 plus $400 for the parts - see you when the part comes in. 3. I have to go to the dealer in the next region and pay him extra travel time to get decent service. Typically he is so busy servicing other Thermador units that he cant get to me for 3-4 weeks. 4. I have replaced the same gas burner control 5 times - thats a $1,000 in parts only. They have now discontinued the part (dont know why, they were making a killing selling them). So the next time it fails I cant use the stove. 5. My most recent event deals with gas leaks at the burners. Im told they no longer make replacements. They dont even know if it can be upgraded. The service shop wont check to see if it is something simple like a valve stem nut or tightening or packing issue. They told me to call Thermador to see what can be done. Nice receptionist at Thermador but no information - cant get to the engineering department to ask intelligent questions.6. Its a shame because the electric oven has worked flawlessly.I think a class action lawsuit is a great idea.

We bought a very high end Thermador dishwasher, DWHD630GCM, about 20 months ago. Four weeks ago, its lower pan completely broke so we called their repair service. The repairman told us that its not reparable, but Thermador should replace it because the hinge is not broken and hence the pan could not have been broken by us. We called Thermador to replace this dishwasher, but they flatly refused by saying that there is no manufacturing defect in this dishwasher. It is patently absurd that the bottom pan can break by abnormal use but the corresponding hinge on the door does not break.

Got a lemon. Simple as that. Brand new $6,500.00 stove not functioning properly, on broil or bake, intense amount of heat and smoke coming from stove after it is heated. I do have a good vent system and must have it on, otherwise I would have the alarm go off for all the smoke that builds up and seeps out of oven. After 2 technicians I am told the blower element needs to be replaced. Brand new stove and parts need to be replaced??? Unacceptable!!! Newly installed and after a few uses with manufacturing defects it should not be considered safe to use. Thermador is only willing to replace parts and not replace.

I spent over 25k for all of my appliances which include a Bosch Dishwasher, Thermador Convection Oven, and Thermador side by side refrigerator. Everyone of my appliances has either had a recall or failed. If you try to call Thermador for help, FORGET IT. You have to wait days before you get someone to come to your house. Once you get a Thermador technician to come by, God help you if they do their job right. Oh, if your appliance is over 10 years old forget about getting a replacement part.

We bought a thermador 48 dual fuel oven 6 years ago. Every year we have had major problems and spent thousands repairing the oven to no avail. We have had the main board replaced twice, fan switches, heating elements, and a variety of other things. We have not been able to cook one holiday meal in the oven, we have had to resort to the BBQ and the toaster. It looks like this year is the same, code 43 is blinking which means I need to spend another 700$ on the oven. Thermador has been terrible to deal with, they really dont care. This time I am not spending the money to repair it. I am throwing this thing in the trash and getting a different brand. This is a terrible product made by a horrible company with third rate engineers and an insensitive work force. I can only hope that other good hardworking people dont spend their money on anything that comes from the thermador company.

We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had nothing but problems with the unit. The biggest being the big oven is undependable. I complained constantly that my food was not cooking properly and everyone thought I was nuts. When I start the oven, I can hear the gas come on, then it shuts off again immediately. Today, July 21st, 2014, after replacing parts in Feb. 2014, I have to call someone again because it is broken again. We average 2 service calls a year with parts and labor. This unit also has a design flaw. The electronics sit under one of the burners and if you have a boil over you are in trouble. I am so hugely disappointed in this product and would not recommend Thermador to anyone.

I bought a Pro Series Thermador Dual Fuel 8 years ago. First off, I will say I love the simmer burners. The best feature. However, everything else sucks about this range. The oven is awful, with inconsistent temps. Ive spent $2000 on repairs (3) and Christmas morning after I put breakfast brunch in the oven, it quit working. Ive had it with this piece of junk. I am only thankful that I did not pay the full price of $5800 when I bought it. If you need a high end range, get a Wolf. I am not spending another $800 for another repair on this thing.

We recently purchased a Thermador oven and paid over $10k for it. It has been cooking very unevenly - undercooked on one side, burnt on the other. The burners also function unevenly. The process of getting it serviced has been a nightmare. Thermador, through Bosch, has been unresponsive, inflexible, and unwilling to resolve quickly. Weve had three service calls and the oven has gotten worse. Charles ** is our rep at Bosch and had been ineffective, and Ferguson appliances in Dallas was the showroom and has been unresponsive. Terrible, I would never recommend this to anyone.

Leaking Brand New Thermador 36-Inch Built-In Refrigerator (KI KBM36US). Model Number: T361B900SP/09. FD: 9812. Serial Number: 100481. We moved into a new condominium in September 2020 with brand new high-end Thermador appliances which we paid a high premium for. We adored the brand and its sleek design. Unfortunately, the Thermador refrigerator has been nothing but a nightmare for us. January 2021: It stopped cooling and became warm inside after barely 4 months of use. Feb 2, 2021: We created a ticket with our building management and the breaker was reset. Feb 9, 2021: The refrigerator was still not cooling so a service call was placed with Thermador. We were told that they are not on-site so we have to wait for an ETA but no one followed up. Feb 16, 2021: An urgent service call to Thermador. Feb 24, 2021: We were informed that a Thermador technician won’t be able to come until March 11 since they were so backed up. March 18, 2021: A Thermador technician finally came. He replaced the inverter board then quickly fled by saying “it’s fixed but takes a few hours to lower the temperature....” He never returned for follow up.April 2021: It is still not cooling. May 5, 2021: Second Thermador technician came and we were told that a new compressor is needed after he inspected the unit. We have to wait for the replacement part to arrive before they return. May 17, 2021: Third Thermador technician came back with a new compressor but he noticed a complete leak of refrigerant, which he determined to be the culprit (which probably makes sense since this refrigerator never worked in 2021 despite having reset and changed parts). We were told that we will likely be without a refrigerator for three months and repairing the fridge would take even longer till September. The technician did put in a request that the refrigerator be replaced as the leak is apparently in a difficult area to try to fix so no guarantee of functionality even after the repair in September. Both I and my wife have complex medical conditions requiring a modified diet but without a functional refrigerator for the last five months, we have largely relied on take-out three meals daily. As a result, our blood pressure and blood sugar have been significantly elevated during our last medical check-up. I am also on injectable insulin requiring refrigeration. I have relied on a small old refrigerator I borrowed since the Thermador malfunctioned in January and I am so worried that it will fail and ruin all my medications. We understand the delay related to the pandemic and we have been more than patient through the long daunting process. However, the service from Thermador has been completely incompetent and neglective, resulting in much hardship for our daily life, medical and mental health. It is absolutely unacceptable at this point and we request Thermador to replace the refrigerator as soon as possible!

I purchased a blower with a broken internal motor and Thermador is unwilling to address the problem in a logical manner that would reflect what one would expect from a premium brand. As part of a kitchen remodel, I chose a Thermador cooktop and hood insert. Their blower motor was faulty from the moment I first tried to use it to provide ventilation to my stove. This is mandatory functionality in my state, so it needs to be addressed. It took a while to diagnose it because thermador does not have enough techs in the San Francisco area. They finally (after months) diagnosed the problem as a faulty blower motor. I am still covered under the warranty period. The hood insert is inside a decorative hood. The custom hood was created prior to inserting the Thermador hood insert and blower so that the hood is easily removed and replaced, if needed. However, Thermadors techs are not comfortable with anything that is not standard. I was told by Thermador that I would need to hire an installer to remove the blower, so that their tech could then come and replace the blower motor specifically, and then I would need the installer to return in order to re-install the blower. Crazy!This results in my having to set aside 8-12 hours minimum across three separate days (because of service windows. Thermador alone has a 4-5 hour service window) AND having to pay 3 times what I would need to IF Thermador (a) could have done the whole job themselves OR (b) IF Thermador would have allowed the installer to do an a simple warranty exchange of the entire blower (as opposed to just the internal blower motor mechanism). I am using an installer who is authorized to do Thermador warranty exchanges. Thermador would rather their customer spend tons of money and time remedying a situation that they could have prevented with proper quality control processes than standing behind their product. I would expect much more from a premium brand. To me, this is not premium and I would recommend that others spend those premium dollars on true premium brands, such as Miele.

Same as others, problems with ice maker (my brother has the same fridge and same problems). Also, the glass shelf simply exploded when I ran it under hot water (after waiting for it to get to room temp). Not only will Thermador not acknowledge that, they want almost $300 to replace it and then dont even have a replacement in stock -- been waiting 3 months. Ill never buy another Thermador product.

I purchased my complete set of Thermador appliances back in 2006 and installed them in my new kitchen in 2007. In August of this year 2014 the fridge/freezer stopped working and after 2 months of dealing with their customer support and technicians it still doesnt work. I had to purchase a used one off of Craigslist as a temporary just to get by. After several phone calls and much complaining they finally offered to replace it but only if I could show my original receipt/proof of purchase, which of course I can’t find and the dealer is out of business. To add insult to injury I had to pay them just under $900 for labor to have their unqualified technicians come out 4 times. If I ever see the salesperson that talked me into this stuff I think I will punch him in the nose.

We purchased the 48 range and microwave among other Thermador and Bosch appliances and weve had nothing but repair bills. Weve spent thousands of $ getting this junk fixed. Were even having the same thing go wrong multiple times. Im really disappointed in the brand and would not recommend it at all. Im writing this now because I have to get the microwave fixed for the third time. Warrant, sure, good luck with that. Youre still going to pay up.

I spent THOUSANDS on what Id expect to be high end appliances which included a column fridge/freezer/wine cooler, ovens, range and range hood. From day one when the installer came to install, parts were missing, for the freezer, the range hood had parts that were not correctly fabricated, the fridge had broken trays as well as a faulty motor which operates the push door for opening and closing. Contacted CS to explain and have them resolve. They sent a Tech out to verify the issues. He said the parts would to be ordered. This was in May and now we are in June and I still do not have these resolved.In my first follow up call, I was told the parts had arrived and I should be receiving a call from the Tech to schedule an appointment. A week late, no call so I called CS again and asked to speak to a Supervisor. I was told the part never came and he didnt know why I was told it had. He then proceeded to tell me the part is still on order and it may take another few weeks. In the meantime, one of the parts (fridge tray) had been in the Techs possession way back in June. I proceeded to ask if the Tech could come and install the tray but was told that it would cost Thermador an unnecessary expense and they would send the Tech out once the other parts are received. He made no attempts to accommodate nor had sympathy.Considering all the crap that I have experienced, and patiently, I expected far more service and accommodation than was given. I purchased high-end appliances at a high cost expecting top-rated service, but it has not been anywhere near that. Its one thing to have bad products but to have horrific service too!!! From the reviews Ive read on this site, it appears Im not alone.

We bought expensive Thermador double wall ovens about fifteen years ago. They are in perfect condition and have always worked perfectly and accurately until the other day when the knob that controls the upper oven broke. Now the oven cannot be turned on or off and Bosch/Thermador says they no longer have any parts available for the CT 127 or 227 series. So a terrific oven has to be torn out and replaced for lack of a $10 part. If anybody knows of an available knob, please contact me.

We have purchased a house with 5-year old all Thermador top of the line appliances. The refrigerator had a chronic problem with the ice and water dispenser leaking and not working adequately on any level. I called Thermador, and they recommended their local factory certified technician. He has made one repair with no results. The second repair involved replacing the door on the dispensers, as well as the optical sensors, with no change in results. I called Thermador and received a rude and uncooperative attendant, who refused to transfer me to a supervisor or give me information as to how to contact the service manager. I say, if you are in the luxury item market, you need to have that level of customer service. I think either a class action suit or a social media storm should get Thermador’s attention. Also, remember to research a company service record before purchasing anything.

I wish Id never bought it. This Thermador range has very finicky computer boards under the two X-LO simmer burners which are the first to go. My stove was delivered in September; the first burner broke in November, the next one in December, a third one in January, and in February, the original broken one broke again. I had 7 service appointments in the first 6 months for 4 out of 5 burners, and I wanted to return the stove. Its a lemon, or a bad design. But neither the appliance store nor Thermador would hear of it. Thermador extended my warranty another year, and that first burner just broke again. So Ive had 10 service calls now in two years. I told my friend who was shopping not to get this stove, but she ignored my advice, got a Thermador, and had to call service for repair in the first couple months. Choose a Wolf or Viking instead!

I purchased a suite of Thermador appliances for my kitchen 6 years ago. You get a better deal when you buy an entire brand. Even though I knew every brand has its strengths and weaknesses I gave into the salesman’s pressure and the better pricing. Never again! A rookie mistake. The only appliance from Thermador that has performed well is the dishwasher. The ovens take forever to get to preheat and even when the alarm sounds that it has reached temperature it’s not even close to the set temp. I had to buy a thermometer to put inside the oven to gauge when it was truly at the desired temp.The fridge door has never closed properly and it leaks on my wood floor. After install Thermador customer service said my concerns were “customer preference” and nothing faulty with the fridge or freezer. The ice maker makes weird ice and it takes forever. Now the entire freezer quit freezing and the repairman suggested I replace it with a Sub Zero. I paid $8k for this fridge/freezer and my less expensive built in was twice the appliance of this one. Word to the wise....don’t buy a suite. Buy each appliance in the brand that they are known for and have strong reviews. If misery loves company I am not lonely on the topic of Thermador! Never again.

Thermador Professional Pro-Guard Model PRL486EDG/02 - After reading many of the reviews on this website, it is fitting that we share our negative experience as well. Many of the issues posted by other owners are the same we have experienced - small oven explosion, XLO burners not working, replacement of both oven controls and most recently, ovens not operating. The stove is 5 years old and was purchased new. The first issues began shortly after moving in to our new home. The local authorized service representative really didnt know much about the equipment. We have since found a local repair rep who has tried to repair each issue and has gotten timely tech support but for the most part, it has been to replace a part. Currently, every feature is working; however, we do not recommend buying a Thermador product due to lack of meaningful warranty, customer support, and the cost of ownership. We will replace it rather than invest any more money in life support. Had we discovered this forum before we purchased the stove, we would have chosen another manufacturer.

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they cant come during that time.

12 years ago we redid our kitchen and installed premium appliances including the Thermador double wall oven C302. In that time the oven has performed well but required 3 expensive service calls to replace the relay board to a tune of $500 per repair. Recently, the part needed replacing and I used Thermadors official repair company, booked on the Thermador website. The initial estimate was $646.00, dismayed but determined to repair it (after careful consideration of replacement cost), I forged on. At the end of the service call another $21.00 part was needed, another service call. $181.00 in labor costs to install a $21.00 part. Multiple convos with company, no willingness at all to reduce cost.

I bought the hood 30 days ago and since the day I receive it it didn’t work. Yes it’s 10,000$ defective range. They sent me a technician 3 times trying to fix it and he disassemble the range piece by piece and put it back together and still not working. This is a scam. This appliance didn’t pass quality check before selling it for the big $$. Stay away from Thermador. Stay away from Thermador. I can’t say it enough. Scammers and thiefs!!

Many functions for the fridge and love the stainless steel. Has nice drawers that are interchangeable and a new modern design. Have purchased and would recommend to anyone looking for a new fridge. The refrigerator has a nice variety of settings to adjust the temperature. It also runs excellent and make lettuce and meats always stay crisp. The refrigerator has beautiful stainless steel door with a movable compartments so you can put a cake in there. The amount of room really helps because I can pack a fridge. Made it easier to have a lot of more storage and flexible cooling settings. Ever since my old refrigerator, Ive been looking to replace it since the late 90s. My old one was horribly outdated and didnt seem to hold my valuable food anymore. Purchasing this new one has changed my life for me and my family. This product was so high quality my aunt went and purchased one from one of the retailers. Amazing drawer spaces and high end LED lighting along with French doors. Perfect for my huge home gatherings and keeps beer cold.

I have Thermador cooktop, hood, warming drawers and double ovens since 2001 in my kitchen and I have been satisfied but very disappointed that they just keep replacement parts for 8 years and if you need repairs the technician have to search all over the country for a replacement part. Then we decided to have a winter home and they offer me an appliance package from Thermador that it was hard to pass. What a mistake! I think either Thermador make a incentive package out of the defected products or their quality has deteriorated so much that it has been a nightmare.I would never again buy Thermador, I am writing this the morning of December 26, 2019. I couldn’t cook my Christmas dinner because my very new oven wouldn’t work! During Thanksgiving week the double fridge drawers woke up my whole family with its alarm many times during the night and then stopped working for 3 day. These fridge drawers were repaired a few months after being installed.I called customer service and the agent told me that they were having an unusual amount of calls so he couldn’t set an appointment for me. They usually do because “I am an important customer because my whole kitchen is full of Thermador but not today. I guess everyone that used their appliances for the holidays found out they don’t work the way they are supposed to. Also my hood leaks oil, my dishwasher leaked water and my warming drawer doesn’t do a good job. Very disappointed customer. DO NOT BUY THERMADOR.

I purchased a 48 dual fuel Thermador range on July 20th 2016. It is now September 22nd and it still does not work. The first problem after setting up making connections and checking for gas leaks I found the third valve from the left had a gas leak at the main manifold. So the process of repair begins. What a mess.I call the authorized service facility four times trying to communicate with the repair technician so he would be able to order parts prior to traveling 110 mile to look at problem then return waiting 7-10 shipping days, two weeks, to get the part then make a return trip.After the fourth call I was told I had to call between 8:00 and 8:30 to be able to talk with the repairman. FINE! So I call the next day and explain where the leak is. He orders parts. After two and a half weeks he makes the trip. Upon removal and disassembly he sees, Yep I was correct. Then he opens box at job site. I remind you Im a 110 miles from the service station. So WRONG PART! Back to plan B.I chew on them and they promise to expedite the correct part and open the box prior to leaving the shop. I receive a call after one and a half weeks. They have the part and the box was opened and its correct. I am scheduled for the following Tuesday. So Monday arrives and I receive a call stating my parts will be on Thursday and Im scheduled for the following Tuesday. NO NO NO! Im scheduled for tomorrow. Nothing can be done no part!The serviceman arrives a week late and makes the repair. Before he leaves we have troubles with the two XLO burners on the two outsides of the stove top. He says I have a power problem and it was up to me to fix. Im an electrician and told him I didnt believe that. He returns to the shop. I pull the range back out and test. NO power problem! I try the small left-hand oven and I get ERROR TEMP PROBE, call some 1-800 number so I do. Yep Im in need of service. So back to the service station I go. Ive received a call stating the part is in. However the serviceman is on vacation until October 2nd and Im scheduled for the 4th.Ive tried several calls direct to Thermador. The last call I was told I would receive a call back on what they plan to do about this problem. This is the fourth day and no return call. I just want this thing out of my house and Im done with it! Outside of an attorney Im not sure what I am able to do. Im going to call consumer reports next. DONT ever buy one of these! Terrible quality control and even worse service network!

My range has a two burners with a simmer control function that keep failing. In the past 4 years have had several visits from technician - one dispatched directly by Thermador. Each state the Potentiometer needs replacing. Have had this part replaced 3 times in last 4 years with parts directly supplied by Thermador. Fails every 9 to 12 months - and part has a limited warranty. Have spent hundreds of dollars on repairs. Impossible to get thermador on the phone. Have submitted service request and complaint as directed through their online portal. No response. For such an expensive, high end product - would expect much more. Would not recommend purchasing.

We remodeled 12 years ago. Purchased a Thermador cook top which has only had one issue, the igniter. Easy fix, my husband did it himself. The Thermador 30 inch double oven has had the control panel replaced twice. Once in the first few months, and again 2 years later. It was a hassle getting Thermadors attention. Their authorized repair dealer took a long time to get the parts, both times it took many trips to fix the panel properly. The repair guy showed up with either the new part not working or the incorrect part. The door has always been a problem since the first year we purchased it. Didnt pursue the door problem because frankly, Thermador is a big hassle to deal with. After internet searching on how to repair the ourselves, I see that we were not alone with this door and panel issue. As a side note, we have friends that purchased the same oven; and they have had the control panel go out many times as well! Its too bad Thermador is not held to a higher standard of quality for their expensive high-end products. The consumer is left with practically no recourse with a short time frame on the return policy, installation expense, only a 1 year warranty, in-addition its very difficult to rip an appliance out to return it.

We purchased both of these units. Thought we would not have to worry about buying appliances for awhile...wrong!! The panel on the oven, even if you are cooking, turns off... starts beeping with a code f24. Thermador is fully aware of this problem. There is also a recall. If you try using the self-clean feature, the oven can catch fire. I did an online search for this oven. There is a recall -- An 800 number is listed on line for the owner to call. This is to set up a repairman to come out. This site claims they are open to take callers 24/7. I have heard a recorded message that has said, Thank you for calling, a customer service person will be with you shortly. I have heard this message 178 times as of this minute. As for the propane cook top, with the built in BBQ, the flames are so low, I stopped using the cook top, called out a repairman. He said, No way can I increase the flame size. Cost to me -- over $9,000.00, PLUS INSTALLATION. So, if you still want to purchase anything Thermador, you have a problem...it will be on you. You have been warned.

We had a Thermador double oven installed (built in) in 1999. We have had two major issues in that time. First was the control panel replacement - the electric panel needed to be switched out with a new one (2006). Now the convection feature for both ovens is not working (the bake, broil, self-clean are working properly - thats the good news!). So I called Customer Service and did you know the life of a Thermador oven is roughly 13 years? My message is, dont be fooled by Thermador!

We just had this installed by Best Buy and are so impressed by the quietness of this dishwasher! It has many choices of cycles and (lucky for me) a simple "auto" cycle where it analyzes the dishes in it and decides what cycle to use--amazing.

Our Thermador range needed parts and now we are finding out Thermador does not keep parts past 7 years. Apparently they dont expect their products to last more than 7 years or they just force their customers to have to buy another expensive item to replace it. Thermador should be ashamed of themselves and customers need to seriously think about purchasing a product they can not service after 7 years! We learned the hard way and now have to reinvest $12,000 for a range!

The Thermador dishwasher was installed in the summer of 2012 (7 years ago). I have had to replace the computer as the lighting wasnt working (within 2 years). Shortly after replacing the same problem re-occurred. Now the dishwasher does not turn off and it runs and runs with no water. Thermador stated that I should get it serviced - no concern whatsoever that this product was costly to purchase and costly to repair. Thermador DWHD630IFM. No more products from Thermador.

We bought a high-end double wall oven because my wife loves to bake. Within the first year, it started having problems and Thermador sent out multiple repairmen to fix it. All claimed it was fixed but the same problems returned. The door will not close and the motherboard is fried. This thing is a piece of garbage and any appliance store that sells it such as Spencers TV and Appliance should be questioned for having such garbage in their store.

I spent $3629 on a Thermador C272ZS double wall oven in October 2003. It has never worked correctly since that time, despite more than a dozen service calls from factory authorized reps, some in warranty and some since warranty ended. Perpetual F33, F34 and, more recently, F24 error codes. It turns off on its own, the interior lights blink on and off on their own, and now this incessant beeping about an hour after cooking has ended. Interior cooking temp is always off by about 30% verified with oven thermometer. The thing frightens me enough that I turn off the breaker when leaving for more than a day. No one seems to be able to fix it. There are countless complaints about this problem on-line and it seems as though the company should compensate owners. My husband has been very ill the last two years and unable to work, so I dont relish the idea of buying a new oven at this time. I would never ever buy Thermador again.

Have an ice maker problem. Called Thermador and they sent out their certified service tech a week later. They want $525 for a new ice maker that I bought for $325 over the net. Called Thermador to get info on removing special screws and they informed me that they dont provide tech support to homeowners, only service techs. Own a Sub-Zero fridge and the difference in their customer service and Thermadors is night and day. Will never buy another Thermador product again.

We purchased a suite of Thermador appliances when we built our new home in Autumn of 2011. This is the THIRD ignition we have had to repair. We were told not to use the self-cleaning option because it causes burnout to the ignition. We have not used it but again the ignitor will not light the convection oven, which is the large side. We bought the oven because we like to entertain and nothing is worse than having a house full of people for dinner and the oven just wont light. The store where we purchased the range says go back to Thermador. Thermador says it is not longer under warranty. Very unsatisfied to have spent such a large amount on an appliance to have it unreliable. Will never buy another Bosch product nor will I recommend to anyone.

After much research we purchased a higher end stove which at the time we paid over $6000 for. We remodeled an old farmhouse and built the kitchen around the stove. Soon after we had it we had to have a few service calls but that was no big deal. Now only four of the burners work and we called out a Thermador service tech who informed us they no longer make parts to fix it. I called the Thermador factory and talked with customer service who also stated they no longer made parts and told us we were out of luck and the stove is 19 years old. That is unacceptable to me. The attitude I received was shameful. Just because an appliance is nineteen years old should not make it obsolete. I assure you I will never purchase any Thermador product in my lifetime and I will ensure any family member will NOT purchase one either. It is hard for me to believe that that just quit making parts and it is not only for my model either, it is for numerous models they misrepresented when they sold them.

Thermador Professional 36 Dual Fuel (PD366BS-06). The range blows an expensive circuit board when there is a power outage. The Thermador representative said that it is not Thermadors fault and that I should talk to the power company. I have no other appliances or electronics, including televisions that have any problems after a power outage. This is a $7,000 oven that doesnt work. Someone should bring a significant lawsuit before this company.

Bought all products (wall oven, range, refrigerator) from Best Buy. Sale items packaged together. Biggest mistake of my life. Fridge did not work from get go. Got no response from either company until I hit their web pages and blasted them. Now, less than four years later, ice maker does not work. Over $500 to fix with a one year warranty. I do not need $500 worth of ice for one year. Wall oven: less than four years old. Close to $600 to replace heating board, again with only one year warranty. Range: sold to me not explaining it was for a center island. Didnt work. Shut down completely when turned on. Had to pull away from wall to get it to work. Ive seen several complaints similar to mine with products from Best Buy. I think we should start a class action lawsuit.

Trying to keep it brief, we purchased a new home in February and started a remodel project which included the replacement of all of the appliances, among them a 30 Thermador natural gas range. The appliances were installed the beginning of September. Imagine our surprise when the oven wouldnt work. We called the retailer and couldnt get call backs from them. We contacted Thermador directly who provided numbers for authorized repair representatives in our area. Two visits, safety gas valve and igniter replaced and we still have no oven. The third repair visit is scheduled for 10/1/15.

We built our custom home in 2007 which was completed January 2008. We were living in California and spent five months out of the year in our future retirement home in Washington State. In 2014 we sold everything in California and moved permanently to Washington. In 2014 and 2015 we spent nine months of the year in Washington and the rest traveling and in Portland. My control panel went out on my double Thermador oven three weeks ago. I contacted Thermador and requested that they give us a discount on our oven part as we were not here using it as we lived in California and were not retired yet. The management told us that it was too long since it was installed. This doesnt sit well with my husband and I at all. We have had Thermador products for the past 35 years with a double oven and single in California as well as a stove top. We WILL NEVER BUY FROM THIS COMPANY AGAIN. This oven cost almost $4,000. The appliance people who diagnosed the problem had a terrible time finding this part. This is not acceptable either. Thermador is not a company that we will recommend to anyone with the outcome of this problem. Their management SUCKS.

Bought a model T48BD820NS10 side-by-side refrigerator in August, 2015, along with a full kitchen set (DW, Oven, stove). A few short months out of warranty the ice maker seized up and would not work. The entire ice maker unit, including electronics, needed to be replaced. $800 later we are EXCEEDINGLY unhappy. Repairman said “I can’t even count the number of units I’ve replaced”. Went on to say they are made by Whirlpool and if replaced in a Whirlpool unit the cost is a fraction of the Thermador. He noted that the higher priced brands cost a lot more to repair. Just the two of us using the ice maker and neither use ice in our water and we don’t drink sodas. Shame on us for buying Thermador... and never again.

Our refrigerator is leaking water damaging the floor to our apartment. We called urgently to schedule an appointment in New York City and were told no appointments were available for weeks. No one returns repeated calls for help. Would never buy this product again.

I have had a dishwasher ordered since December. It is July and still no estimated delivery date. The appliance store required that I prepay before I could order. This is just beyond ridiculous. I do not believe it could take this long to manufacture a dishwasher. My fear is that the company is collecting all this money and not delivering the goods with the idea that they will just go out of business and screw everybody out of their prepaid orders. My advice is to skip this company, and buy something else.

In 2003 we built our new home, and builder chose all Thermador appliances for the kitchen. We thought it was a reputable brand, and went along with it. These are the worst appliances we have owned. The electric smart zone stove takes literally hour to bring water a boil, wasting my time. I have two ovens, one of which lost its LED display and required replacement. The other does not heat the inside on BAKE, you have to put it on CONVECTION. On both, the door stopped closing completely after a while, requiring repair (even though we use the ovens maybe once every other week at maximum). The dishwasher, which does not clean dirty dishes (you have to prewash them) required repairs twice. The bottom dish rack is rusted and it costs ~$200 to replace it. All in all, I spent a ton of money on repairs, and every single piece has been a pain in the neck. I would NEVER EVER buy this brand again.

I was led into buying a complete Thermador kitchen when I remodeled. I got top of the line Thermador Freedom tower fridge/freezer at $6000, 40 double oven at $3000, stainless dishwasher, forget price, and a range top. The stove top is the only one still functioning after three years. Every other unit has failed multiple times, both in and out of warranty. None of the issues were ever addressed by Thermador. The oven was so broken I got a credit card refund after a long dispute over 18 months after the purchase date. As a software engineer, I can tell that all these problems are from poorly written software. The behavior is characteristic of inexperienced developers and poor error handling. I contacted the Western US distributor director and suggested that he contact me if he wanted some objective feedback on the oven problems.I had a conference call with Thermador engineers and they truly had no idea how an oven controller is supposed to work. They claimed that the oven knew better what temperature to use than the user and as such it never got hot enough. Apparently, it second-guesses the cook and decides on some other temperature based on a combination of sensor readings.The freezer failed after about 14 months when the ice maker unit self destructed and was going to cost 40% of a new freezer to fix. I declared time of death on the fridge when the main controller ceased communicating with any of the peripherals. I had been diligently replacing them as they failed but once the brain died, it was over, too much money to replace. The dishwasher, well, who ever thought a dishwasher needed an on/off button? With Thermador, you need one so you can reboot it frequently when it locks up. I guess this is the least problematic unit. All the plastic gizmos for flip up trays, etc. have all broken off in the the first six months. OK, I lied, this ones still working. 1 out of 3, after a > $10K outlay. Never again.

We purchased a new Thermador range 1 1/2 yrs ago and have had serious problems from the very first time we used it. The major problem is Thermador has a Help number to call but it is staffed by many young girls who know NOTHING about the range. I asked over and over again to speak with a tech to describe the problems and it was not allowed. (My husband and daughter are Engineers.) One of these Help girls actually told me she did not think 2 hrs to warm an oven was excessive and also there is no reason why this range would not last us 4 or 5 years!The oven would not warm up beyond 100 degrees and I ruined many meals. The repairman finally came and had to replace a couple of parts. He had to replace the computer again (which is located under the griddle and on top of the oven/broiler). Common sense tells me that is not good. Six months later problems again, the computer had to be replaced a second time along with many other parts. This week when we tried to self-clean the oven for the first time the mechanism worked for about 30 minutes and stopped. The repairman came again. Cant find anything wrong, didnt fix the problem.For the $11,000 range I would not even think of purchasing a Thermador product again. As I said the biggest problem with the company is when the oven would not work and there were 12 people in my dining room waiting for a Christmas Brunch there was no one to call who knew anything about anything (morons answering the phone)! It is extremely important to have a Help number with a competent tech person on the other end every day all day because youll need it and Thermador doesnt have it!!!The CEOs name is not to be found anywhere so no letters to write either. This unit has too many functions operated by the computer which is located in an area between a HOT oven and a HOT griddle. A computer that does not work because of being excessive heat bound. Fighting a faulty computer in a $10,440 oven while trying to make dinner isnt worth it. My advice buy another brand without computers.

When we renovated our kitchen 6 years ago we got all Thermador appliances. The dishwasher has since been replaced (after 4 years and over $1,500 in repairs that lead to nothing), the double ovens work but I cannot read the digital display that shows the time or timer. This has never worked since day one and no matter what the technician tried to do, it didnt fix the problem that area just flashes. My favorite (tongue in check) appliance by far is the fridge. After about 8 months the left door suddenly wouldnt close. We discovered the plastic sleeve that rolls in when closing and out when opening kept buckling and we would have to smooth it over with our hands in order to close the door. Try having anyone under 5 feet do that every time they open the fridge door. This has been repaired 4 times. Presently, the door does not shut again, the fridge turns off every night so we wake to a warm fridge and turns itself back on once we start opening the doors in the morning. The ice maker also stopped working last week. Technician is coming today. I cannot tell you how excited I am to hear what will need to be done and the cost to start the process to fix the problems.If history repeats itself, I will spend a few thousand dollars trying to repair what is wrong, only to discover that I will need to spend more money to try other fixes... since the ones we have done are not working. If you are thinking about buying a Thermador... DO NOT DO IT. Unless you are the kind of person that enjoys throwing money out the window and dealing with a service department that loses interest in you the second you buy their product.

Model CM302 - Lovely double oven with all the bells and whistles. Shortly after purchase the oven would turn off during use for no apparent reason. Then after several minutes it would turn back on. As time passed it would turn off more frequently and stay off longer before turning back on. Sometimes we would push the control panel and it would turn back on. Finally it turned off and stayed off just as we were preparing Thanksgiving dinner. I have no plans on getting it serviced but if someone has had similar problems and has come up with an easy fix, I would like to know.

I first called Thermador to deal with 2 issues in my range over 3.5 months ago. Since then, their technician came to my house only 6 times and still hasnt fixed the issues. He promised to come multiple times but had to cancel because his dog wasnt feeling well (I cant make it up). And then he went on vacation, then he was too far, too tired etc. I called the company and was treated with disdain. They just suck!!!

Our 7 year old built in fridge stopped keeping its temperature. A Thermador vetted tech found 2 gas leaks that were not repairable but explained that Thermador should provide us with a credit towards a new one. Customer service was nonexistent, they refused to provide a contact person and various agents kept asking for the same documents for over a month and a half (which were provided on day 1 with a confirmation of receipt) and not addressing our file. When we got tired of sending the same documents repetitively and getting the run around, we got angry and pushed for an answer. They offered us an insulting discount on the new model of our fridge. I expect some repairs to appliances but dont expect a 15k with tax fridge to not be repairable after 7 years and to have such a poor customer service experience from a luxury appliance company. Horrible experience and I wont be buying any other thermador products.

We have a Thermador wall oven that is 5 years old. Have used the self cleaning feature maybe on it, one or two times at most. We bought it through (Ferguson, in Fayetteville, GA., which they dont maintain records after a year). Anyway last week pressed the self cleaning button, and after it was done and the door unlocked, the total inside of the glass was shattered. I called client services at Ferguson, which the lady responded that shouldnt of happened. And told me to call Thermador and have it evaluated. Which they came out a week later, and it will cost $190.00 to fix. So again I wont be recommending their product to any of my clients in the future. Wolf or Viking here I come.

Bought a Thermador Double wall oven. I have it for 10 years. Already after five years, I had to replace the computer which was $900 and every year I have to change the hinges. A bunch of other times, the oven had to be repaired costing $100s of dollars each time. Now the top oven is not working at all. Cost me $350 just for the repairman to try to fix it. Looks like I need a new oven. I am very upset this oven was very expensive.

I have to say that I purchased this range with great expectations thinking that Thermador had such a wonderful reputation; however, I am extremely disappointed in the performance of the larger oven. We had a small dinner party catered, and it would not hold the heat to finish preparing the dinner on her large sheet pans. Ive had problems with the lights not working intermittently, so I decided to replace the bulbs (which the manual states is a DIY maintenance item). This is not a DIY job because you have to crawl into the oven to reach them (there are 2 of them in the larger oven), and in order to do it properly, you pretty much have to remove the oven door. Suffice it to say that I now have to call a repairman to put the door back on. The first and only time I tried to clean the oven. The amperage on the circuit is exactly that specified by Thermador.

It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!

Just read about the experience of another consumer of thermador oven appliance. I had the same experience about 6 years ago with my relatively new thermador wall oven (MEDES/01). During a cleaning cycle, the bottom oven glass completely shattered. Could have been dangerous if I had been nearby. Shame on Thermador for not fixing this problem! Otherwise the oven has been good, even if a bit confusing at times to use due to the electronic panel (which also had to be replaced early on). Now after about 6 years, the lower oven heating element has stopped working, so I have called a local repair company. No problems with my Thermador warming oven! I love it!

We remodeled our kitchen in 2016 and spent a small fortune on what we believed to be high end appliances with Thermador. The Thermador range/steam oven combo is a piece of junk! Thermador replaced the first one within a year because we had so many problems and now the current one we are on our 6th major repair in 5 years! The current repair - replacing the convention motor for the second time - has taken us over 2 months to get completed...and we are still waiting (theyve cancelled our appointment twice by not showing up). Thermador customer service is pretty much non-existent. Do yourself a favor and buy another brand!

In designing our custom kitchen we wanted a separate refrigerator, freezer and wine cooler that is counter depth. Thermador was having a sale and we took advantage of it and saved several thousand $. They work great, stainless steel looks great and is easy to clean.

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they havent been helpful to find a solution.The fridge suffers from a slow ice maker. After 24 hrs, the bin is only about two inches deep of ice. The motor was replaced, no success. Bosch told the techs to lower the temp from zero to -4. That didnt work either. The techs have asked for further help from a Bosch area rep on both issues but they havent been forthcoming. Ive also sought help from the store who sold us the appliances. They forwarded my video of the noise to Bosch personnel, but they havent responded either. My patience has run out. If Bosch was responsive and helpful with a solution, this review would be more positive.

I recently purchased a Thermador dishwasher to replace my previous Thermador dishwasher that I had owned for approx 15 years. My previous dishwasher was a 48 decibel and extremely quiet. If standing next to it I could not hear it, in order to hear it I had to put my ear right next to it. This new dishwasher is very loud. It says it is a 48 Decibels, but it is so loud I can hear it in the next room. I am so disappointed in my new dishwasher. When I talk to the rep who sold me the dishwasher he said that I should not be able to hear it and that I should call Thermador and that they would take care of any issues I had. I called and they sent out a technician. The Tech YES indeed that is loud and not normal. He said that he was going to check with the company because it sounded like they did not insulate it or built correctly. He called me back a few days later to say that there was nothing he could do to my dishwasher and I should call customer service. I called customer service and they were NO help. I did everything that they asked. I uploaded a video with my invoice. They said I would be contacted. I was never contacted, I had to contact them several times. Finally one customer service rep said that they would replace my dishwasher and that I would hear back from them in 24 to 48 hours. They never called me back, after a week of waiting I called them, only for them to tell me that they were still working on it and they would call me back. Customer support has been giving me the run around since April 27th. The sad part about this is that the reason I bought thermador is because 15 years ago when I remodel my kitchen I purchased a matching set, 48 professional range, Hood and dishwasher to match. This is why I stuck with the same brand. But now I say buyers beware of this awful customer service. They will not be helping me with my dishwasher. Instead all they did was just extended my warranty. How is that going to help my loud dishwasher? I will not buy Thermador again and in the next couple of years when I upgrade my range and hood it will not be Thermador! They just lost a $20,000 sale!! I will for sure be returning this LOUD dishwasher!

My husband and I built our dream retirement home and used Thermador for all our kitchen appliances to the tune of $20,000.00. First time opening refrigerator doors the header trim piece fell off and struck my husband in the head. Technician came back and slammed piece in with his fist, but still works its way loose over the course of a month, at which time my husband has to smack it back into place (very poor design). We are currently on our second stove. First one had back burners that looked as if we were cooking on campfires. Technicians came back three times to try and correct flames with no luck. Thermador requested analysis of our gas provider, who is very reputable and service many of our neighbors without any issues. After approximately a year of going back and forth, Thermador finally swapped out our stove and gave us a new one. However, just recently we tried to use the self-cleaning feature on our second stove and to our dismay it does not work. For this price point you would not expect such poor performance. We have already steered two couples who are our friends away from going with Thermador (one went with GE Monogram and the other with Wolf) and they are very happy. We would not recommend Thermador and would highly suggest that anyone in the market for a new appliance look elsewhere.

Absolutely stunned at the extreme cost of this and the poor quality of the product. Thermador positions their products as being high-end and good quality, but their products including this freezer are the worst quality I have experienced. The freezer was brand new three months ago but wouldnt come out of demo mode which meant we couldnt use it. They had to send their repairman to come out and take it out of demo mode. He did that and then it turned on but the freezer doesnt get cold enough (meaning liquid ice cream), alarm keeps going of even when the doors are closed, and the ice maker and water system dont work. I called customer service again and they sent a repair guy. He tried some things but couldnt get it all to work so he said he had to leave for his next appointment so suggested we try something else ourself and if that didnt work itd have to be replaced. Guess what? Still didnt work. (And him leaving without resolving it should give you some idea of the customer service support you can expect.) Even after numerous repair appointments, its still not functioning and never has. Its brand new and we have a warranty on it and bought the extended warranty too (since they are so expensive.) Their customer service team has literally been zero help continuing to tell me that they will get back to me with a decision from management within 48 hours. A decision on what? --Whether or not they are willing to replace it or if they are going to send another repair person. Ive heard that line every few days for almost two months. Ive been without a working freezer since it was installed three months ago. After calling to check on the decision, they continue to say they will let management know I called and get back to me with a decision in 48 hours. They are a company that has no intention of honoring their warranties or in providing great quality products like they try to position them as. They dont work, their repair team is not knowledgeable and the customer service team will give you the runaround. Absolutely NOT worth the cost. I will never buy one of their products again.

We purchased a Thermador oven 2 years ago and it hasnt been working properly from the very beginning. We have gotten gas smell coming from the oven. Thermador has either come out to fix it or sent a subcontractor to fix it now 3 times. Each time the technicians instruments register an of gas. The technicians suggestions range from altering the settings inside to replacing parts to replacing the oven door. It originally took 3 attempts to install it properly. When first being installed, the hood was attached partially to my ceiling but the installers informed me that it wasnt their job to install the exhaust hood. Why would I need to contact Thermador specifically to have the hood installed, when I obviously purchased both? Last week I noticed the gas smell again as I was cooking bacon in the oven. I took the bacon out and clearly half the bacon was cooked and the other half was very underdone. The next day was Thanksgiving and the same happened with the turkey. I took photos, one leg was still bloody and rawish looking while the other leg was completely done. Plus there was a strong gas odor so I know something wasnt igniting in the oven again. This has been going on since we purchased the oven. I called technical support and they informed me they couldnt get a repair person out until January, and its November right now. The thing has never worked properly, they have some nerve telling me they cant come out and fix it until January. So they gave me the number of the subcontractor they refer people to and I called them several days ago. I had to leave a message. The next day I received a call that my information would be sent to the technician who would call me to schedule and I have not as of yet heard back, 3 days later. I will absolutely never deal with this company again.

Each grate on the cooktop has four rubber feet inserted in a small hole. Cleaning and general use damage these pads and cause them to either tear apart or completely fall out, leaving the grate unstable and out of balance. Thermador did replace missing pads while the stovetop was under warranty, but the poorly thought out design continues to be a recurring problem.