Use gas range daily, no problem. Rarely used oven, maybe 20 times the most before it stopped working. Replaced electronic module located between oven and range. How stupid! Used the oven less than 15 times within 3 years and it failed again. The last visit cost $700. After reading all the negative comments about Thermador, I am buying an electric oven and the hell with this piece of junk! Frustrating to spend 2 hours baking and the meatloaf was cooked only on the surface. That darn thing quit half way without warning!

I have a double wall oven (SCD302ZS) that is a piece of junk. I bought this thing brand new and paid a substantial amount for it. We have nothing but problems; the control panel has been replaced three times (at $300 per panel) and it still doesnt work. You cant read the numbers on it (i.e., the clock, the temperature). If you set the panel flush on the wall like its supposed to be, it doesnt work so you have to leave the panel hanging off the wall about 1/4 in order for the buttons to work. The elements have been replaced once, but the bottom oven still wont work. Today, the convection fan and light will come on in both the upper and bottom ovens but it wont heat up. Piece of junk! Dont bother calling Thermador, they will do nothing. We fought with them over the control panels, wrote letters to the headquarters and got nowhere. They dont care. Do not buy Thermador. I have one more brand new control panel for this piece of junk. If anyone is interested in buying it, Ill sell it for less than it cost me.

48 Thermador Pro Range - We bought the unit 6 months ago and love it! It comes with a comprehensive manual that explains how to use every part of the range, including temperatures and times. We also bought a hood fan and DW. Love them both as well. Cooking and cleaning has become a pleasure.

I have a Thermador Professional Oven purchased in 1995. It still looks like new but the broiler and the cleaning functions failed because of the failure of a 5 button switch on the stove front. This switch is no longer made. Thermador says they are not legally responsible to carry the part after 10 years. The fix seems simple but cant be done and Thermador has washed its hands of finding a fix. This seems to me inexcusable. Dont buy Thermador.

The product works as expected. I have not had any issues or problems with the product since purchase. Its easy to use and operate, and has all the features you need in a range. It simple to use and efficient. I am extremely happy with the overall value. I was able to purchase at an amazing price. I actually spent less than I had budgeted for, which made me very happy. It looks great, works great. I am extremely happy with the appearance of the product. Considering I was able to get it at an amazing price, it still looks modern and stylish. It looks a lot more expensive than it actually was and it matches my other appliances, and looks awesome in my kitchen. The size of the range is perfect. Big enough that I can fit larger items in the stove and cook multiple sides on the range top. But its not so bulky that it looks obnoxious. It fits perfectly in the designated area.

Remodeled kitchen 3 yrs ago & installed all Thermador appliances. Even though the built-in refrigerator didnt work from the time they installed it they would not replace it until they tried to repair it! So we basically went without a refrigerator for 2 months because it was not repairable and had to order a new one! The microwave went out a month after the warranty expired. Thermador did agree to honor the warranty. Repairman had to order part which took 6 wks. I was out of town when he came to repair. My son was home. When I returned I noticed dark spots & small dents on the front. After trying to clean spots off with no luck, I asked my son if he saw him work on the microwave and if he was rough with it to cause the damage. My son said he brought another microwave in. I called Thermador. After giving the serial # I was informed the unit was a 2008 model. My oven was a 2011. They asked for pictures of damage which was sent. No one from Thermador came to look or call me about complaint. I get a call saying the claim was closed because from the pictures I sent they couldnt see the damage. I asked about the fact that I got a used 2008 damaged unit. They said it was brand new! I told them that was fine but I would be warning others! Finally the Thermador rep called & asked what I wanted. I said, My microwave back and fixed. They did replace it with a new one. However exactly a year later the clock has stopped working which is what quit before the entire unit quit. Soooo, 2 weeks ago our gas oven quit working! I told my husband I refuse to call any of Thermadors licensed repairman and to just rip it out & go buy a Kenmore!!! He got online and chatted with someone that told him what could be the problem & how to repair himself. Ordered the part and tore the oven apart & fixed it himself!

Works great and well. I have enjoyed using this product every chance I get. I do want to try something else though to experience more. Value was good for what I got. The product works well and provides what I need to feed my family. That is what I need in equipment. Good price and works wonders. Appearance is great. Looks strong and sturdy and I like the modern look that it provides my kitchen. Makes it stand out more than the past stove I had in there. Fits in the little spot where my stove goes, not too big nor too small in size. Perfect oven size for what I need to cook in there also.

Many functions for the fridge and love the stainless steel. Has nice drawers that are interchangeable and a new modern design. Have purchased and would recommend to anyone looking for a new fridge. The refrigerator has a nice variety of settings to adjust the temperature. It also runs excellent and make lettuce and meats always stay crisp. The refrigerator has beautiful stainless steel door with a movable compartments so you can put a cake in there. The amount of room really helps because I can pack a fridge. Made it easier to have a lot of more storage and flexible cooling settings. Ever since my old refrigerator, Ive been looking to replace it since the late 90s. My old one was horribly outdated and didnt seem to hold my valuable food anymore. Purchasing this new one has changed my life for me and my family. This product was so high quality my aunt went and purchased one from one of the retailers. Amazing drawer spaces and high end LED lighting along with French doors. Perfect for my huge home gatherings and keeps beer cold.

The ovens were installed in August, 2019. On November 26, 2019, the ovens would not turn off. I had 4 service calls related to that issue and failure of the ovens to preheat. The motherboard was replaced twice. I did not have ovens for Christmas or New Years. Thermador finally gave me new ovens after 8 weeks. The new ovens have a software issue according to Thermador and do not accurately show the preheat temperature of the ovens. The software fix timeframe is not yet known. Dont buy this oven.

Thermador Double Oven Model MED272JS installed April 2014. August 15, 2014 turned on the self cleaning mode for the upper oven for the first time, about 20 minutes into 1 1/2 cycle, heard a loud pop and noticed the interior glass shattered.

I build my kitchen around Thermador appliances... I received my range in December. It kept turning off after 10 min could not use self clean etc. Tech came out to fix...but after coming 3 times with no success my place of purchase decided to replace the whole range. I received a new 60 inch range 2017 model. They dropped it off without installing the unit...so I had someone come who I paid to do install. After install I was getting a cooling fan error. I had tech come again and he arrived after his second visit. He arrived with wrong part. A week later arrived again with wrong part...then called to say he would have to come back because he wasnt able to move unit by himself. Now another appointment a week later. He arrived with a pump to lift oven but wasnt strong enough to lift it...so lucky I was there. I helped him move the oven to install cooling fan. While oven was out I asked if he can pls raise the legs in the back about an inch so unit can be flush with tile. His response was its not my job. After all this and to say its not my job was very annoying...so now he installs fan but Im still receiving same error. I called again. They are sending same the same guy out with a helper.The day of repairs I get a call saying his helper could not get out of his driveway due to snow...really...but I was able to leave house with the same area snow. Now its end of March still no oven. 4 months without an oven to use and taking my wifes taken 10 days off work for them to come and fix. Horrible service. People whatever you do stay away from Thermador. Im am now going to place of purchase and asking them to remove all Thermador stuff from my home. I will be buying Wolf and Sub-Zero. Not sure of the issues I will be having if any with them but it cant be worse than Thermador...worst customer service I have ever come across. Also I paid like 20k for this range. My old oven I believe was a Miele. Ive had for 15 years without an issue. All I can say is stay far away.

Love my Thermador gas stove! Everyday meals are cooked well. The downside about it is that it is very expensive to maintain but the quality of cooking is excellent. It has two ovens and six cookers with a top grill. Since it's a gas stove I save a lot in electricity.

Thermador 48 double oven ,4 burner, grill and griddle - We remodeled our kitchen in 2005, and I purchased what I thought was the best cooking appliance available. I was sadly mistaken. The small left side oven no longer works properly and can only be used as a warming drawer. The temperature will no longer go above 120 degrees. The part needed to repair this I am told is $900 plus labor. I doubt if I have used this oven more than 25 times since it was installed. I’m very dissatisfied since the oven we replaced (not Thermador) had worked perfectly since 1986.

We are now two months without a working freezer. I cannot stress enough how bad our experience has been. My wife is on the phone nearly everyday with customer service reps, but nothing gets done. They have sent the same incompetent repair people four times to no avail. They cancel appointments and reschedule without informing us. The corporate headquarters are in Germany, so there is no one else to talk to. At the same time, they have wanted to charge us $1,500 in labor costs. Can you imagine paying $1,500 for a job not done? I might add we have seven Thermador appliances in our kitchen! I would not recommend Thermador to anyone.Updated on 08/01/2016: We have now entered our fourth month without a freezer. It is very clear to us that Thermadors game plan is to frustrate the customer so that he/she will eventually give up. To recapsulate: we had repairmen out four or five times unable to fix the problem. On four occasions, the company cancelled the appointment without informing us and we had to reschedule. This caused additional delays. Without exaggerating, I would say my wife has been on the phone with customer service more than 30 times.Now they have offered us a new freezer at a discount, but will not provide any kind of installation or delivery into the house; nor will they remove the old, non-working freezer. The installers they recommend refuse to remove the old unit for insurance reasons. They also refuse to bring the new unit into the house from the curb. So here we are: it will cost us nearly the price of the freezer to have the new one installed if we could find someone to do it.My wife is in tears with frustration and anger. We have not been able to speak with anyone outside of customer service. It is a German company with apparently no executives here. I want to restate that our unit remains under warranty. I cant think of a worse example of customer service in my 55 years. Next step: New York State attorney general.

We bought a very high end Thermador dishwasher, DWHD630GCM, about 20 months ago. Four weeks ago, its lower pan completely broke so we called their repair service. The repairman told us that its not reparable, but Thermador should replace it because the hinge is not broken and hence the pan could not have been broken by us. We called Thermador to replace this dishwasher, but they flatly refused by saying that there is no manufacturing defect in this dishwasher. It is patently absurd that the bottom pan can break by abnormal use but the corresponding hinge on the door does not break.

Its the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.

Purchased 7 Thermador appliances and installed them in Jan 2008. Freezer column quit in Mar 2013. Thermador had me call a repair service. 4 trips to my home and he was unable to determine what failed. Thermador said I needed a 2nd opinion and gave me 2 services to call. 1 did not even service Thermador and the other did not service my area. They have no one else to call so deemed my freezer unrepairable and offered me a $1000 discount on a new one. It is just over 5 years old and they have no one to fix it so they want to charge me for a new one?I emailed the regional manager for the NE and that has gone nowhere. 3+ months and no freezer, no support, no repair service, and they want $2100 to replace what they cant service. If the luxury items they sell are not going to last, then they should at least have repair service to support their poorly manufactured products.

We purchased both of these units. Thought we would not have to worry about buying appliances for awhile...wrong!! The panel on the oven, even if you are cooking, turns off... starts beeping with a code f24. Thermador is fully aware of this problem. There is also a recall. If you try using the self-clean feature, the oven can catch fire. I did an online search for this oven. There is a recall -- An 800 number is listed on line for the owner to call. This is to set up a repairman to come out. This site claims they are open to take callers 24/7. I have heard a recorded message that has said, Thank you for calling, a customer service person will be with you shortly. I have heard this message 178 times as of this minute. As for the propane cook top, with the built in BBQ, the flames are so low, I stopped using the cook top, called out a repairman. He said, No way can I increase the flame size. Cost to me -- over $9,000.00, PLUS INSTALLATION. So, if you still want to purchase anything Thermador, you have a problem...it will be on you. You have been warned.

Buyer beware - if you need support, you won’t get it easily from Thermador based on my experience. They charged me about $750 for a replacement part for a fridge. The part arrived in approx. Sept. 2021. For two months they have been unable to coordinate two techs (the number needed) to come install the part for my fridge. On the first visit, despite my reminding them in advance that we needed two techs, only one came and couldn’t do the job. He rescheduled for a month later. On the day, no one came (not a typo). Instead, Theramdor claims I cancelled the appointment… Why would I do that? Now it’s the third visit —11/29/2021. Despite advising them again that we needed two techs, they coordinated only one. I called today (11/28) to confirm they would get two out here, and there was literally nothing they could do to confirm one way or another. I’ve asked to speak with supervisors on multiple occasions. I keep being told a supervisor would “call me back.” No one has ever called me back. For a company selling high end (ie, very expensive) appliances, you would think they could treat their customers with a smidgen of respect. Definitely the last time we buy a Thermador product. It’s just not worth the headache in my opinion, particular with an appliance that is only about 5 years old.

We bought a house 2007 with this double oven - beautiful to look at - thats about it. It keeps breaking on us, very costly to fix. The auxiliary board went AGAIN - was just replaced in 2011; paid over $700 to fix it and it only lasted few years. Not holding my breath to get any help from Thermador!

The device is a decent size and fit the area we had for it. It didnt take much to get it in the right position for it to fit snugly. Very good performance of the device. We have had no issues with how it runs and we use it constantly. Only once have we had to unplug but that was during a power outage. Very nice looking machine with some nice trim details. This looks like a quality appliance and would help the looks of most any kitchen. I have enjoyed this refrigerator immensely and really like the brand and functions. If youre in the market you wont go wrong with this one.

I purchased a high-end Thermador built in double oven. In total, this appliance was used less than 60 times. The oven would shut off and start beeping-- you would have to turn off main breaker and cross your fingers to restart it. I have had numerous people try to fix it-- to no avail. We live on Maui and the nobody wants to work on Thermadors or our piece of junk Viking refrigerator. We will save our money and buy our appliances at Sears or Lowes. Save your money.

I spent $3629 on a Thermador C272ZS double wall oven in October 2003. It has never worked correctly since that time, despite more than a dozen service calls from factory authorized reps, some in warranty and some since warranty ended. Perpetual F33, F34 and, more recently, F24 error codes. It turns off on its own, the interior lights blink on and off on their own, and now this incessant beeping about an hour after cooking has ended. Interior cooking temp is always off by about 30% verified with oven thermometer. The thing frightens me enough that I turn off the breaker when leaving for more than a day. No one seems to be able to fix it. There are countless complaints about this problem on-line and it seems as though the company should compensate owners. My husband has been very ill the last two years and unable to work, so I dont relish the idea of buying a new oven at this time. I would never ever buy Thermador again.

Thermador does not stand behind its products or its service. I had a repair done and a faulty piece of equipment was installed. I know this because THE THERMADOR TECHNICIAN TOLD ME SO when he came out to replace my igniter a year and a half after I had mine replaced. He also told me to apply for a refund, because faulty equipment should not be subject to the one-year limit on the warranty. Thermador refused to stand by this, the technician changed his story, and I will never do business with them again. They are dishonest and horrible to deal with.

I am the original owner of both a Thermador ExtraLow CGSCV 365 cooktop with matching Cook n Vent draft and double convection oven. Both units have been problems from the beginning. The cooktop was never designed to be serviced and Thermador failed to ever make spare parts for the oven. Thermador is nothing more than slick marketing hype. The products are not meant to be used or maintained. If you want to cook or ever sell your house, find another brand to purchase and install. Warmest regards,Ronnie

When our old Thermador oven gave up the ghost, we looked at Thermador plus two other competitive top-end brands. Picking another Thermador was not a hard decision after twenty plus years of great experience with our old oven. We were really sold by the way Thermador has improved their already beautiful stove top. The new unique simmer feature where the burner actually turns off and on automatically is amazing.

I purchased this Thermador oven in Dec. 2005. On Thursday, Nov. 20th, my oven just stopped working. Wording in Red flashed across the panel F-24 Refer to Manual. My Thermador manual shows the reason for F-24/25 appearing means someone leaned against this panel for over sixty seconds. Ive never seen this before. We followed the directions to correct. Nothing happened. I called the Thermador Service ph#. Thermador sent a Technician Monday, Nov. 24th. This Thermador Technician said my manual is wrong, and the problem is the Cooling Fan broke. Then, Im informed it will be Dec. 11th, before this part is in. This is a part Thermador makes! I have a turkey in the fridge for Thanksgiving this week. I called Thermador today, and the person sounded she didnt want to speak to anyone. Very rude.

Installed new Thermador range and hood when kitchen was remodeled in 2013. Oven in range has needed new igniters twice, at $450 parts and labor each time. Now it needs new oven door hinges -- fortunately an aftermarket company makes replacement parts for this range because Thermador does not! After just 5 years?Two weeks ago the fan in the hood started making squealing/chattering sounds -- clearly the bearings are dry. Ive read about how Chinese manufacturers are using crummy lubricants on motor shafts, the lube dries out in a few years and the motor becomes junk. I wonder if thats what happened to ours. American made motors used to last 30 years. The design of this hood is horrible -- to get the fan out almost the entire hood must be disassembled! No plugs are used, as you can see in the picture everything is cabled together so the control box must be disassembled first. It is as if Thermador wanted to drive up the cost of service to the point that the owner opts to just buy a new one.Does Thermador think their customers are all morons? Who would buy a second Thermador product after having owned a first one?? Our service tech is a good guy, he apologized, but has to charge $500 labor alone to tear it apart and reassemble with new fan. Save yourself the grief and the money -- stay away from Thermador! Ill quote a spot-on comment by another reviewer in this thread: Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.

We had a Thermador double oven installed (built in) in 1999. We have had two major issues in that time. First was the control panel replacement - the electric panel needed to be switched out with a new one (2006). Now the convection feature for both ovens is not working (the bake, broil, self-clean are working properly - thats the good news!). So I called Customer Service and did you know the life of a Thermador oven is roughly 13 years? My message is, dont be fooled by Thermador!

I guess Im lucky. I havent had a disaster with our convection double oven. We bought ours, used about 6 years ago, from a house that was being gutted and remodeled. It was a 95 model and I was thrilled to be getting an updated, and convection oven. Now, Im nervous about keeping it and having something disastrous happen from all of these other posts. I was only trying to find a replacement knob and was frustrated at not being able to find one since they are no longer manufactured. Our oven was very difficult to install. My husband and father were able to cut the holes into the attic and vent it properly, but it has never cooked evenly, even using convection, and it always takes 30-45 minutes longer to cook anything like casseroles or meatloaf, anything denser.

Our refrigerator is leaking water damaging the floor to our apartment. We called urgently to schedule an appointment in New York City and were told no appointments were available for weeks. No one returns repeated calls for help. Would never buy this product again.

Purchased a stove, dishwasher and refrigerator a few years ago for my principal residence. Do they look nice? Sure. It stops there. For my rental properties, they are too expensive to justify so I went with GE Profile. So far, all of my calls have been to repair the three Thermador products. No calls for the GE Profiles. Whats wrong with this picture???? Limited Warranty is for two years and most issues are after the two-year period. To top it off, Thermadors are only serviced by a few service companies who have you over a barrel. My advice would be to stay away from their products.

We purchased Thermador thinking it was a high-end model. After 10 years, over the last 6 months our Cooktop and Convection oven (Model SC302TS) have gone bad. In both cases we have been told the replacement parts are no longer available. I would definitely not recommend Thermador products. When I spoke to their customer support, this seemed to be consistent with their strategy/philosophy, to not carry replacement parts for greater than 5-10 years.

Been having trouble with my Thermador PRL304EG ever since I have had it since 2006. Main electronic board after board, repair man cant put the finger on the issue. Maybe if parts were not made in China... They could make better ranges. Oven stops heating, or decides what it wants to do. I got a lemon in Thermador, or did I?? Probably all then same little cheap ranges... wont put their pants on and just replace unit. Repair cost for a Thermador is like 600.00 to $1000 a year (at least 2 services a year). If you want my advice, stay away from Thermador, because they sure do! Run Thermador run. Range should be giving me repair codes, but never in 10 years did it give any codes, not even once.

This oven has malfunctioned since the day it was installed. It doesn’t heat to the right temperature, it doesn’t maintain the right temperature and nothing ever cooks inside. When using the top oven simultaneously with the bottom oven, the bottom oven automatically cools down. It was finally replaced with a new one and the new one does the same thing. I am going to take the $8,500 loss, and buy a new oven. Also, I would steer clear of Thermador refrigerators as well. They are very poorly designed!

Its the same problem that I have read about over and over and over again. My 10 year old Thermador 27 double oven has had most of the problems described in previous reviews. The incessant beeping where you have to shut down breaker for it to stop, the default codes that pop up because of the erratic sensors, and finally the control board going on the fritz and finding out that there is no way to purchase anew or even rebuilt one because it has been discontinued. So, basically I have to spend $5,000 for a new oven when I only need a $300 replacement part. However, the good news is that I wont have to put up with this nonsense any longer.

Bought and professionally installed 48 dual fuel Pro Grand Thermador Range. Oven temperatures are 40 to over 100 degrees low. Serviced by certified Thermador repair THREE times and they report no problems but my oven still wont bake. Thermador sent sales rep on third repair visit to bake cookies to show me how oven works... However per recipe, 350 degrees 11-15 minutes resulting in pale underbaked cookies over 30 minutes later. He documented the facts but after 10 days, I havent heard a word... Weve had range 4 months and still problematic! Thermador Rep doesnt want to believe anything is wrong with range even after witnessing failure to bake... with all my written documentation and ruined food. Ive even gone as far to bring identical dishes to bake at local Thermador Appliance Store with positive results, so I know baking is possible in a Thermador oven... just not MINE.

Based on our experience, changing the one-year warranty to five years would be the only way we would recommend Thermador. You will read in my post what was under the one-year warranty, which is not sufficient. We purchased a refrigerator, stove and vent hood, dishwasher, under the counter double drawer refrigerator, and double drawer refrigerator top/freezer bottom, all purchased between 2017 - 2019. The vent hood motor, installed in 2017, has been replaced twice—one under warranty and one we just bought last week (11/2020) for $400++. The refrigerator replacement parts are drawer rollers, freezer drawer latch (not warrantied), and icemaker sensor was replaced under warranty. The double drawer refrigerator/freezer ice maker was not working when delivered in September of 2019, replaced under warranty. Currently, the dishwasher has a high pitch sound when you start it and only runs on the auto setting. All other wash settings do not run. Due to COVID, income loss, and out of warranty, we havent addressed this issue. Vent hood labels have all worn off, and if liquid splatters on the stovetop while cooking, mostly burn on the surface. Yes, a removable cover would be great, as mentioned in another post. How about one for the oven? Remember, all issues happen between 2017 and 2020; three years!

I bought a Thermador refrigerator (T360T810NS) in August 2014. It cost almost $8000.00. As other reviews have stated, it is noisier than I would have liked but that was tolerable. However, in May, 2019 (less than 5 years of service), the temperature sensor for the ice maker went out and had to be replaced ($420.00). Then it was determined that it was not the problem. It would have cost me another $500 to figure out what it was so I decided not to fix it. However, my major disappointment is in the response from Thermador when I tried to contact them. The people on the telephone were nice and did provide an email address after I waited over a month to get a response from the contact email on the website and after other calls. I sent that email over a month and havent heard a word and it did not bounce back. For high end appliances, they should have better consumer service. I will not buy another Thermador product.

Puchased my second set of Thermador appliances for a new apartment. The 36 Inch fridge with bottom freezer, came with a door does not close fridge overheats - so its turned off. This is NEW. Instead of giving me a new fridge, they have to repair. Also, after spending $26,000 on appliances you would think that the stainless steel used would match. Dishwasher stainless is glossy and rest of appliance stainless without shine; and it look pretty obvious. Customer service has nothing to say - they manufacture with different providers. What a waste of my money. I do not recommend this brand. Spend your money elsewhere.

Bought a full kitchen suite of commercial grade Thermador products in 2013. Got the one-two-free promotion so a great price point and other leading brands had equal pro/con review. Have had continual problems since day one; oven has been repaired 4 times for motherboard, temp dial, heating consistency, burners not igniting; freezer ice maker repaired 3 times for clogging ice buildup which shuts down the ice maker and needs to be re-set. Still clogs and quits but I have stopped calling for expensive repair visits and now turn off the freezer for 10 minutes to re-boot the ice maker every time it clogs (about every other month); refr has salad makings consistently condense and rot with water after two days.Read all the manuals, following instructions. Today needed to change out a bulb in the oven and find the lamp housing installed backwards in the very back of the oven, making it almost impossible to get a screwdriver in to pry the glass lens off (well, actually havent got this accomplished yet so maybe it is impossible). The auto-shut off for warming drawer (as part of range) has never worked. Repairman said he could replace drawer for $1,000 - think I will place a $.01 post it note on it for turn-off reminder. Products all look great - but look for other brands! I would not buy Thermador again and as an architect I have my clients look at any other brand first.

Do not buy Thermador cooktops. This company does not provide high-quality products. When their product fail to operate, it is the customers problem. Their customer service personnel are awful and will say anything to the customer and make false statements to the customers. I will never buy this product again. I also plan to call, email, etc. and tell everyone I come in contact with not to buy this product.I purchased a glass ceramic stove top that stopped working after three weeks. They claimed it had been repaired; however, they kept the stove top for about six months. I have used this stove top for only two years. The entire stove top stopped working, and Thermador told me it was my problem and I would need to have the stove top repaired. Thermador products are expensive, but they are very poor products with no quality added.

Seven years ago we remodeled our kitchen. Sadly the only location we had for a refrigerator was a wide, but shallow space. Our appliance contractor recommended this Thermador refrigerator Model # KBUDT4875E01, which cost over $14K! Recently the evaporator coil began leaking. We called the Thermador service department who referred us to a local repair company (Alltex Parker) in the DFW area. The service man told us our refrigerator was old, although is has a 12 year warranty. The good news is the $300.00 for parts was covered by our warranty. The bad news is the service call costs us $1500.00 for 4 hours to replace the coil! The service man informed us he sees many issues with Thermador appliances and it is not uncommon for these refrigerator coils to leak. He said he would be surprised if our refrigerator lasted the length of our warranty. This experience has taught me to do more appliance research upfront and to rely on customer reviews!

I purchased a $6250 (current retail price) 30 inch freezer column in 2009 when we built our home. 18 months after installation, the ice maker ceased working. No warranty. The freezer failed to cool 6 weeks ago. The part necessary to rectify the problem was also not covered -- just like the ice maker. We opted not to replace the ice maker, which would have resulted in a $700 charge and we paid approximately $350 to repair the current issue. It is unacceptable, and really borders on criminal, to incur these types of failures on a unit this new at a high end price point. I have an old GE fridge/freezer in the garage that was only several hundred dollars that is still working after 25 years. Shame on Thermador. I have several other Thermador appliances that are suboptimal. The Bosch washer died last Christmas after six service calls. Dont purchase Thermador or Bosch. You will be sorry!

My Thermador Professional double oven bought for $12,000 in 2004. I have had 5 different repair man coming to my home to repair it, each visit about $70. Couple didnt call me back even. Last 2 repair professionals told me that there is no more parts for my high end oven. I called today Thermador myself. Customer service told me that after 7 years they dont make parts anymore??!! Technicians removed few parts here and there, to buy new, never got old ones back, dont know their parts numbers. Next week Feb. 28th 2017, Thermador own technician is coming to assess, $120 plus $30. Made in 2004, so expensive but not repairable. WHAT AM I SUPPOSE TO DO NOW??? P.S. I have 2 burners working only, other 4 burners, grill and both ovens are not.

After being a happy Wolf user for many years, I purchased Thermador appliances looking to save some money. Big Mistake. The equipment didnt work since installation and was told I have to wait 3-4 weeks for a replacement to get to Puerto Rico from Miami. I called yesterday for an update and was told the replacement will travel from Germany to Miami, and then Miami to Puerto Rico. Who knows how long this will take?! I can still not review the range because I cant use it without the vent hood. Very disappointed and mad at myself for purchasing this brand.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

We purchased all Thermador appliances when we rebuilt our ca. 1955 kitchen last year - built in refrigerator, 36 gas range, dishwasher, microwave range in a drawer. The appliances are absolutely fabulous! We use the appliances daily and have not had a single problem - not one. Go figure.....

My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old wall mirror. The black continues to spread and mar the meticulously maintained surface. It was not an easy decision to buy such an expensive appliance, but I had just remodeled my kitchen and love to cook; so, I splurged. Big mistake with Thermador. It was a process of over a month with continued correspondence. Finally, they agreed to replace the glass, but not to pay for the installation. How absurd! It was no fault of mine that they produced a defective cooktop. I already paid to have it installed when I purchased it! I guess I am keeping my fingers crossed that this one will not need to be replaced and installed again in another two years; furthermore, it took over a month to convince them to at least pay for the glass.I also purchased two Wolf ovens and a Liebherr refrigerator. I had problems with both of them as well, but unlike Thermador, their customer service departments were amazing. The warranties were out of coverage as well, but they stood behind their name and all was immediately replaced and installed at no charge! Stay away from Thermador!!!

I purchased a french door refrigerator & paid over 6k for it. I have to call the one & only repair man (who is authorized to fix it) every year since Ive gotten it. It has not cost me over 10k for this refrigerator. The customer service is also horrible. The technician has to come in to diagnose the issue, order the part (which takes a week or so) then come back again to install. Usually a 3 week fix. How do you expect your customer to be without a working refrigerator for 3 weeks! The only authorized technician also dont want to come & fit it because he said it is just a huge hassle to fix. It has so many issues: ie. Ice maker had to be replaced twice at a cost of $500.00 for the parts, twice, the sensor panel went bad & totally froze the entire cooling unit. Now my freezer section does not freeze causing me to throw out hundreds of dollar of food! Dont buy it!

We purchased Thermador appliances in 2007 thinking we were getting top of the line units. Instead, we have had unbelievable problems with the electronic oven, model ME301/ES. Every time there is even a slight momentary pause in power, the control panel must be reset. This is a lengthy process calling for the month, day, year, time, etc. Often, the reset process does not work and the power supply breaker switch must be flipped and reactivated in order to reset the oven panel. There is also a message which travels across the electronic screen providing a number to call. When called, you reach a travel agency! We paid very high dollar for this unit and Thermadors response is totally inadequate. There is obviously something faulty with the design of this unit and it should be the response of the manufacturer to correct it! Im very angry about this!

I purchased 3 Thermador appliances in 2015 when I remodeled my first Thermador kitchen, which I LOVED. First: the new wall oven, model MED271JS, the narrowest oven they make at 27 wide, does not heat properly. It beeps that it has reached the set temp., but actually is 50 degrees (more or less) below the set temp. Baking cookies is a crap shoot as to whether they will be flat, indicating too low an oven temp. and that is what I usually get...flat cookies. I have not been able to consistently correct this problem. Roasting is also unpredictable. I have ruined many of very expensive meals due to the temp problem.I have had our local Thermador repair people out 3-4 times to address the inconsistent heating problem. They were unable to correct the issue and told me that new ovens now take longer (up to 30 minutes) to preheat an oven, and that this oven was operating as it should. Also, the oven cannot be set to start at a later time. It does have a Sabbath mode, but that has to be scheduled the day before I want to start up the oven, which for me is useless. So the oven does not heat properly and has no TIME BAKE setting. I will not purchase a Thermador product for my new house that we are building.Second: the cooktop SGSX365FS, cooks beautifully. Temps are easy to control, but cleaning is a bear. The star shaped burners make cleaning far more difficult than round ones, but the shape does cover the bottom of pots better than round ones. And the glass plate under the knobs is not sealed to the cooktop, and is not removable to clean spills that flow underneath it! Now there is thoughtful engineering. I use a pipe cleaner to sort of clean the under surface. Lastly, the micro-convection microwave-oven combination unit, model MCES, works as expected. We often use it to bake small meals and the temp is far more predictable than in the main oven... It does not bake bakery very well but that is not recommended by Thermador. My first Thermador kitchen was beautiful and fabulous to use. Current Thermador products are sorely lacking. Sad.

My Thermador double oven is not working after three visits and several repairs from an appliance company this past week. The temperature reaches 250 and then it turns off. The broilers do not ignite; the griddle does not work and et cetera. I have been told that this model has been very problematic, and after reading many of the dismayed comments from others, I am wondering what recourse the consumers have. The reports are terrible. This company is not reputable, and the consumers are being ripped off.

Yes, its been 12 years, but, for what we paid for this oven, to have the horrible response from Thermador. And, to have a piece of scrap metal after paying $480 in repairs...well, just unthinkable. Customer service was dismissive, at best. Condescending at worst. My story begins. Purchased 12 years ago, several repairs along the way, but she was well used. Then, about 4 years ago, the self cleaning went. I had only used it twice, so it was not worth putting up with or paying for repairs (which are quite expensive and require a Thermador Tech to come out). No error code, it just wouldnt work. Then, the broiler started to give me trouble. All of a sudden, we had the power go out and BOOM! We have no oven with 1 error code indicating the main circuit board is out. While the board was $250 -ish, with the service calls and labor, the cost was about $480. Which, I would have been fine with, if the oven worked. The tech put the oven on, it went on, went to about 275, and he determined it was fixed. That evening, in preparation of dinner, I turned the oven on and it would not go beyond 325 before shutting down. I called back. We are on service call 3 at this point. He cant figure out the problem, maybe a faulty circuit board, he will have to contact Thermador and get back with me. Service call 4. Wow, big problem, it is NOW the blow motor. And, they no longer manufacture Blow Motors for this model. (Used to be a $100-ish part, pretty inexpensive). Well, sorry, but the main circuit board is not refundable, basically, ** you. I called Thermador, initially, to ask about the Blow Motor.I was told, Well, these arent like automobiles where we manufacture parts forever. My response, Well, you charged me as much as my first automobile, so I would think there should be an alternative. Sorry, check online, see if anyone has old parts...basically, ** you. So, I begin the search for a new oven, and yes, I have EXCLUDED Thermador from my search. I begin to think, how do I verify the tech didnt break this blow motor in his install? I do not think I should have paid for this repair if that is the case. Or, did he misdiagnose and there were 2 issues he should have seen, basically saving me the payment on the board.So, I call Thermador again, to verify if there are multiple issues, should I have seen multiple error codes? Seems like a reasonable question. Well, customer service cant answer this. Only a technician can. Ok, transfer me to a technician, please. Well, they are on the road. Well, can I leave a message. Well, no. Well, can someone else answer this? Well, of course not. But, I will be happy to get you another outside technician to come in. But, you see, I know the error code, I know the part is not available, why would I pay for ANOTHER visit to tell me my oven is a 400# piece of trash? Maybe I should be happy I had 12 years of reasonable happiness with her, but, I would hope that when you pay this much for an appliance the Co would stand behind her. Well, just to let you know, that will only last for a few years, until they stop manufacturing parts for it.

36 inch dual fuel range & dish washer - We have had our Thermador for two years and the oven has been out of service for four months to date and its out again! When we first tried to clean the oven, the heat burned up the circuit board. But that was not the first thing they tried and every part they need they have to order after a home visit, so the process took almost two months to resolve the first time. No oven for Thanksgiving and almost no oven for Christmas. Next time we cleaned the oven, poof, its broken again. Now, the warranty is out of date but it is the same problem! Now we fight through another battle. The oven was again eventually fixed and survived several cleanings but once again the oven is kaput after an attempt to use the cleaning cycle. There is also the story about the issues with the Thermador dishwasher sometimes running and sometimes not. Less painful than the oven but not what you would expect from new top of the line appliances. Never buy a Thermador appliance! I am sure you will do much better with any other manufacturer.

I bought all new kitchen appliances 3 1/2 years ago when my fridge died but wasnt ready to install the rest because of a kitchen remodel that was planned in the near future. Went to install last week and the oven knob broke the first time I turned on the oven. Called customer service and offered to provide pictures of new stove that anyone would understand has never been used and pictures of the box that is still on my porch and they said they would not help. I would hope a company that sells a 7500.00 stove would provide some help. I will look for a company next time that cared about what they sell. I will never buy another Thermador again and I would suggest you find a brand that cares about what they sell.

I hate my new stove - it doesn’t have a timer or a thermometer. It cooks uneven. It trips circuit breakers. I paid $6,300 for this piece of junk. They replaced the inside thermometer but it still cooks uneven. My $99.00 AirFryer cooks and baked way better than this oven. Don’t waste your money - Oh and then you call to talk to customer service and after on hold for an hour it disconnects.

Thermador Commercial Grade Stove with 6 Burner Gas Range - We have had nothing but problems with this unit since we bought it many years ago. I originally spent around $8,000 for the unit with the overhead hood and fan. Since then I have invested a minimum of another $6,000 in what appears to be bi-annual service calls. The main issues are: 1. Thermador does NOT support their units. They push you to factory authorized service shops. Okay not a big deal - makes sense. 2. My local service rep knows less about the unit than I do (sad statement). The typical response is something on the order of I think its the ???? part. I have to order one - cant guarantee it will fix the problem until I install it. That will be $150 plus $400 for the parts - see you when the part comes in. 3. I have to go to the dealer in the next region and pay him extra travel time to get decent service. Typically he is so busy servicing other Thermador units that he cant get to me for 3-4 weeks. 4. I have replaced the same gas burner control 5 times - thats a $1,000 in parts only. They have now discontinued the part (dont know why, they were making a killing selling them). So the next time it fails I cant use the stove. 5. My most recent event deals with gas leaks at the burners. Im told they no longer make replacements. They dont even know if it can be upgraded. The service shop wont check to see if it is something simple like a valve stem nut or tightening or packing issue. They told me to call Thermador to see what can be done. Nice receptionist at Thermador but no information - cant get to the engineering department to ask intelligent questions.6. Its a shame because the electric oven has worked flawlessly.I think a class action lawsuit is a great idea.

Love our 36 inch wide counter depth refrigerator freezer. Very well built and heavy, compressor is quiet when running and exterior finish is excellent. Well lit inside and thoughtful side door storage. But due to depth, interior size is compromised.

We purchased our Thermador gas range and oven when we remodeled our kitchen in 2005. We purchased a 48 professional range because I cook and bake a lot and have a lot of family to accommodate. This Thanksgiving my oven would heat but not hold a temperature. We had a repair tech come out and it is the thermometer. It shuts off the heating element when it reaches the desired temp. This part is discontinued by Bosch/Thermador rendering our perfectly good oven useless. The one part has made this oven and range obsolete. The companys customer service rep was awful and basically had nothing to say but that we should get a new one. I will NEVER buy a Thermador, Gagganau or Bosch product again. An $8000.00-$10,000 item rendered useless by a part and no customer service recourse.

I bought the hood 30 days ago and since the day I receive it it didn’t work. Yes it’s 10,000$ defective range. They sent me a technician 3 times trying to fix it and he disassemble the range piece by piece and put it back together and still not working. This is a scam. This appliance didn’t pass quality check before selling it for the big $$. Stay away from Thermador. Stay away from Thermador. I can’t say it enough. Scammers and thiefs!!

We had a range from Thermador that never quite worked. After growing frustration, we finally called service and they told us that there was a defect with the logic board for our year of manufacture. However, because we waited so long (partially because of the pandemic) we were out of our two year warranty and they wouldnt repair the defect without spending $700 on the repair. This is for a $20,000+ range. Avoid this company like the plague.

My new Thermador refrigerator doesnt work and the company refuses to replace it. The unit was never used. They offer to fix, how is that possible. I feel like I bought a USED unit.

After purchasing our Thermador Range, Model # PRD366GHU in 2011, the oven has stopped working on multiple occasions. Only to finally find out, from the most recent service tech, that there is a design flaw in the range and the heat of the oven when its in self-clean mode, trips a high-temp cut off, leaving the oven inoperable until the cut off is reset. So after spending all of the money that this high-end brand charges, youd expect some sort of resolution from Thermador customer support... not so fast.They have started a file, not approved reimbursement of the service calls and I continue to chase them after being promised callbacks. This seems to be a serious defect in this range, with multiple complaints regarding this very same issue. There appears to be no work around, other than not using the self-clean mode, REALLY? Consumers be aware. Thermador needs to respond and address this issue with their consumers. Ive totally lost all brand loyalty.

We purchased a Thermador oven 2 years ago and it hasnt been working properly from the very beginning. We have gotten gas smell coming from the oven. Thermador has either come out to fix it or sent a subcontractor to fix it now 3 times. Each time the technicians instruments register an of gas. The technicians suggestions range from altering the settings inside to replacing parts to replacing the oven door. It originally took 3 attempts to install it properly. When first being installed, the hood was attached partially to my ceiling but the installers informed me that it wasnt their job to install the exhaust hood. Why would I need to contact Thermador specifically to have the hood installed, when I obviously purchased both? Last week I noticed the gas smell again as I was cooking bacon in the oven. I took the bacon out and clearly half the bacon was cooked and the other half was very underdone. The next day was Thanksgiving and the same happened with the turkey. I took photos, one leg was still bloody and rawish looking while the other leg was completely done. Plus there was a strong gas odor so I know something wasnt igniting in the oven again. This has been going on since we purchased the oven. I called technical support and they informed me they couldnt get a repair person out until January, and its November right now. The thing has never worked properly, they have some nerve telling me they cant come out and fix it until January. So they gave me the number of the subcontractor they refer people to and I called them several days ago. I had to leave a message. The next day I received a call that my information would be sent to the technician who would call me to schedule and I have not as of yet heard back, 3 days later. I will absolutely never deal with this company again.

We spent a lot of money on a 6-burner, double oven range about $5,000, 15 years ago. One of the burners doesnt work and the oven on indicator light will not go off. When we called for service, we were told that parts would be difficult to find. The technician will charge $100 to come out and tell us that there arent any parts for this appliance because it is so old. Really, the customer service rep (and supervisor) think that this is completely acceptable since the lifetime of the appliance is about 14 years.Why pay so much money for something that will be replaced in that period of time? I have a Maytag washing machine that is 25 years old and the couple of times it needed repairs, I was never told that its so old, parts may not be available. Im writing to advise people that you may as well go with a cheaper brand that supports their product rather than a Thermador that considers their own brand disposable. Service is a disgrace. Save your money.

Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. Im sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermadors unresponsiveness I would not recommend the Thermador product.

We have a Thermador gas oven with griddle top. The non stick coating peeled after one year. They refused to back the defective griddle. Customer service extremely rude! They put you through many tasks to get a file number. Fan on oven is also very loud. Save yourself some headaches, DO NOT Purchase Thermador!

We just replaced a 15 year old Thermador Professional gas range and oven with a new 36” Thermador Professional 366 range and oven. About $10,000 invested with installation. Most disappointed on delivery to find new oven door quite dirty in between the glass windows. Also oven temperature about 60-70 degrees hotter than the dial setting. The worst, however, is that a new oven rack that was soaked in water for about 6-7 hours to remove some baked on cheese has started to rust. Obviously there is no quality control at factory and cheap materials are used for components. We have had two Wolf range/ovens and have been most happy with them. I would strongly recommend anyone looking for a top of line range/oven forget about the Thermador line.

We have purchased a Thermador Professional gas range, electric wall oven and warming drawer. The range and wall oven have given us many issues, particularly the Professional gas range. Seems comical to us that it is referred to as a Professional Series. We very rarely use the range and yet it is the most likely to break down when we do utilize. We have had most (close to all) of the electronics replaced; the ignitors several times! We have just had service once again performed for a measly cost of just under $1,200 and after the first use, the range once again does not work! Oh yes, we were without the use of the product for approximately 1 1/2 months as we waited for parts! This is so ridiculous saying nothing of the fact that it is extremely expensive! We will never purchase Thermador again, never!

We are really impressed with our new dishwasher! It is well designed in many ways. Our old DW had a small third top rack, like this one, but the rack in the old one was too shallow to hold things like our frying pan spatula and was fairly useless. This rack holds those utensils nicely and has a super silverware holder built in, so we removed the silverware holder from the lower rack, which makes more room in the lowest rack. Which brings me to another impressive feature. This dishwasher holds a LOT of dishes! The slots are very close together, which made me wonder if there was enough room for the dishes to get clean, but it does a great job of cleaning, even though I follow their recommendation and do NOT rinse my dishes. If you worry about odors like I did, when you shut the door, it REALLY closes tight, so the dirty dishes do not smell up the kitchen. As a final note, the cycle is quick, and the default energy-saving drying works so well that even the bottoms of my coffee mugs, which always used to have a small amount of water that I had to dry by hand , come out completely dry.

My brand new $4000 Thermador double oven does not operate; I must flip my homes electrical breaker to turn it off; and I have waited 20 days to have it repaired or replaced. It is noon on December 23, 2016 and both the Thermador customer service line and the Bosch Home offices are closed. The product does not function; the repair person they sent was not helpful and wants me to wait until January 3, 2017 for a repair, and I cannot talk to anyone but an after hours messaging center about my non-functioning oven a day before Christmas.On December 3, 2016, my family tried to use its new Thermador double oven (Model ME302JS/04) and received an error code (118). We called to the customer service line for help and they failed to send a technician. We called again, but could not get a technician until December 23. When the technician came, he did not have the necessary parts - despite contacting the company weeks earlier and giving them the exact error code for the problem. The next available repair slot is January 3, 2017. The product does not fulfill the warranty of merchantability, fitness, or any general warranties; the customer service is ineffective; and the Bosch-employed repair organization is slow, unprepared, disorganized, and unhelpful. This company has no sense of urgency about a major household investment.

Updated on 11/03/2020: We bought a package of appliances for our home and because of past experience (20 years ago) with Thermador we decided to go that route again. It was a huge mistake as Thermador quality and customer service are far different now. We paid about $13,000 for the range and it has not worked since being installed. Had a service appointment scheduled which was three weeks out. When the date came no one showed up and they conveniently said they showed no appointment in their records. This caused another 3 week delay. Guy finally showed up today and once again he said he had to order parts and will schedule an appointment to install the parts. We are now at 2 months without an operating range. I strongly recommend anyone looking at Thermador, Subzero or any of their products to rethink it. These people are difficult to deal with, have next to no customer support and they could care less about their companys failure to take care of its customers.Original Review: We remodeled our home and used Thermador products. We originally had a Thermador range we build home the home 22 years ago. That range was pretty problem free. We bought the same type of model as well as a subzero refrigerator and other appliances. We just moved back into our home and tried to use the ovens. They failed and are not working. Called Thermador and they said it will take 3 weeks to get anyone out. No sense of urgency and next to zero in support. I would never use their products again and will certainly never recommend them. To expect someone to wait 3 weeks is insane.

Almost immediately after buying our Thermador double wall oven, the top unit stopped working. We insisted on replacement rather than repair. A year later, again the top unit stopped working. It would not hold the temperature. Eventually we replaced the motherboard--very costly. Within a year, BOTH units stopped working. Sometimes a unit will heat but not hold the heat. Sometimes it will not heat at all.

We remodeled 12 years ago. Purchased a Thermador cook top which has only had one issue, the igniter. Easy fix, my husband did it himself. The Thermador 30 inch double oven has had the control panel replaced twice. Once in the first few months, and again 2 years later. It was a hassle getting Thermadors attention. Their authorized repair dealer took a long time to get the parts, both times it took many trips to fix the panel properly. The repair guy showed up with either the new part not working or the incorrect part. The door has always been a problem since the first year we purchased it. Didnt pursue the door problem because frankly, Thermador is a big hassle to deal with. After internet searching on how to repair the ourselves, I see that we were not alone with this door and panel issue. As a side note, we have friends that purchased the same oven; and they have had the control panel go out many times as well! Its too bad Thermador is not held to a higher standard of quality for their expensive high-end products. The consumer is left with practically no recourse with a short time frame on the return policy, installation expense, only a 1 year warranty, in-addition its very difficult to rip an appliance out to return it.

We have a broken Wall unit (combo of microwave+oven+hot drawer) that is ~2.5 years old. We got the unit from Karls Appliances in Fairfield NJ and Wendy ** was the sales rep. We have had number of issues with several appliances that we ordered from Thermador. First, the double drawer fridge stopped working in 1.5 years or less and had to be completely replaced. Then, the second most expensive appliance of wall unit (combo of microwave+oven+hot drawer) developed a problem just a few months past 2 years of purchase. The microwave stopped working and started giving errors.We didn’t expect this kind of quality of appliances from Thermador. Thermador provides warranty for 2 years and having the appliances fail just a little more than 2 years makes their quality inferior compared to the other brands out there. We used Thermador website to call George appliances and the person they send had no clue about the error nor how to even handle the trim of the microwave. We ended up paying the service call but with nothing in return. On top of that, we got quoted by George’s appliance for $1000 just to fix the microwave. This is a complete rip off by Thermador and their registered appliance repair shops. Thermador quality of appliances has been suspect in the last few years that we have used their appliances and even after buying expensive products, their products fail just as soon as the warranty expire. I wouldn’t recommend buying from Thermador or Karls appliances and definitely not calling George appliances.

Thermador oven would not ignite. So I called Thermador Los Angeles to schedule a tech visit. The earliest they could come was 10 days later. Technician diagnosed the problem but did not have the part. 4 days later on 2nd visit he could not find the part and told me his company did not order it. 2 weeks later they told me to expect 3rd visit from same Technician. After waiting past schedule hours I decided to call Tech myself. Unfortunately poor guy felt bad because he did not have the part even for 3rd visit about 40 day after initiated service call. After I called company to complain I was told that the back ordered part is expected to arrive on April 1st. This would 3 month and no one told me about back order.Finally after talking with someone in charge I was promised a call back on Monday following week to work out some kind of deal with their partners that had that part. AND NO ONE CALLED, what horrible experience to wait 3 month for a part?? Needless to say I would never recommend the brand that I spend good money for and cant get customer service that is run by incompetent staff.

When we built this house in 1975, we built a space for the Thermador with a single oven, a microwave and a warming drawer. I dont recall when it died or what killed it, but while it required repairs from time to time, it gave us good service for a number of years. Since we had the hole in the wall to fill and were satisfied with Thermador, we bought a modern version of our first Thermador for about $5000.00!! Another way to say that is that we bought a piece of CRAP from a company that doesnt give a rats ass about their stuckees. Our microwave failed. I called Thermador. Not only could they not sell me a replacement, the customer service rep would not even tell me where or how to get one. We finally found out from other Thermador stuckees, that there are number of name brand replacements that cost only a few hundred dollars. All that is required is a replacement the same size. We had a professional do it and I watched him work with some metal tape to seal the exhaust duct. But there is no electrical work required. It just plugs in to a receptacle inside the cavity which houses it. We ended up with a Whirlpool we got from Lowes. It fits like a glove!We were not so lucky with our main oven. They never got it fixed! The main oven gave us no problem until one evening we had guests over. I set the steaks to broil and a few minutes later, I opened the door to determine that they were cold and uncooked. Our outdoor grill saved the day. Although the oven worked on all other settings I failed on the height setting. Recommended for broiling steak and hamburger. It also failed on sausage. The oven operated on high broil for about 5-6 minutes and then cut itself off. When the door was opened, a huge amount of smoke poured out. A Thermador authorized repairman came out. Mind you this was the first time anyone had been into the oven circuitry since we bought it. He found a clearly amateurish setup where wires were tied together with friction tape. Was that done at the Thermador factory? We were, as I recall beyond the warranty cutoff date. He replaced a circuit board for a couple hundred bucks. That did no good! Then he replaced a Thermocouple for over a hundred bucks. That did no good. This poor guy came at least a half dozen times. Each time he consulted with the Thermador experts on the phone - all to no avail. Then he retired! The authorized repair company sent another guy out. He played with it for a couple hour and finally concluded that the owners manual was wrong in their instructions on where to put the meat. He noted that the steaks could be placed on a lower rack, like rack 4 instead of 6 and the steaks would do just as well. And that contrary to what the manual said and contrary to the fact that it worked fine using the recommended settings prior to the first failure - that was the way this clown insisted the oven was supposed to work. With that he came up with a $250 bill for his time. That was about a year ago. I hope hes still holding his breath.Each failure was accompanied by a tremendous amount of smoke. There is no internal exhaust system, but the experts couldnt explain the smoke accompanying the failure. I dont have the answer but we have found that while we get a failure and a lot of smoke and a failure with the rack at level 6. Hi Broil. We get no failure and less smoke (of course) with the rack set at level 6 Hi Convection Broil. So through no fault of Thermador, we can broil steaks almost like the user manual recommends.

We spent $20,000 on Thermador appliances in Aug. 2015, and our $8000.00 freezer continuously fails to produce ice or when it does the entire bin freezes into a solid block. Weve had the ice maker replaced once already and this one has stopped as well. Now only 7 months old we are informed that we will have to buy a replacement filter for $50.00 for it every 6 months!!! (And no doubt will have to pay an exorbitant service charge every time once the warranty runs out.) We bought a used Kitchen Aid for $200.00 twenty three years ago to use in our basement and have never had to spend an additional cent on it!!! I will never buy another Thermador appliance.

We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had nothing but problems with the unit. The biggest being the big oven is undependable. I complained constantly that my food was not cooking properly and everyone thought I was nuts. When I start the oven, I can hear the gas come on, then it shuts off again immediately. Today, July 21st, 2014, after replacing parts in Feb. 2014, I have to call someone again because it is broken again. We average 2 service calls a year with parts and labor. This unit also has a design flaw. The electronics sit under one of the burners and if you have a boil over you are in trouble. I am so hugely disappointed in this product and would not recommend Thermador to anyone.

I have 3 high-end Thermador appliances, 48 refrigerator, double wall oven, and induction cook top (had a dishwasher, but sent it back in first month after owning it). All three items are a piece of crap, Thermador customer service (if you can find them) is the worse I have ever experienced. All 3 appliance have never work properly, customer service is horrible to deal with. All their info on their website for service is incorrect. When you call them they are arrogant and rude! Dont even buy Thermador!!!

I purchased a complete kitchen, stove, double oven, refrigerator, wine cooler, beer fridge and dishwasher 2 years ago, close to $ 40,000. I wish I never did it, this company is a complete joke: Beer fridge never worked properly from the 2nd month, hasnt been on at all in last 6 months, customer service is non-existent, thats the kindest way I can state it. They tell me every month or so to unplug it and let it re set (pull the brand new fridge out of the cabinet and unplug it!!) Horrible. Regular fridge had ice problems in freezer from day 1 and water condensation issues in fridge. No solution offered by their service dept, they tell me its sophisticated software and has to be allowed to work these problems out over time!!Cant use double oven, it actually works but it loudly blows hot air into kitchen raising house temp 5 degrees. So you cant use it and entertain in the kitchen at the same time. Cant stress enough for the same money or less, try the other big brands, this one you will definitely regret. They will not help you with the repair, they take your call, tell you someone will contact you, no one does, then they get agitated with you when you follow up. It pretty amazing, cant believe there isnt more negative comments about the product quality and service.

My husband and I had been planning on renovating our kitchen for three years before beginning construction. We finally made the big move and gutted from floor to ceiling redoing lighting, flooring, sheetrock, every part of the kitchen. We chose Thermador appliances after visiting many appliance stores and talking to friends that have Thermador. Also, when you are purchasing all new appliances the appliance package is hard to pass up. We debated on getting Sub Zero/Wolf because it was only $3,000 more but in the end decided on Thermador 2018 Freedom Refrigerator and Freezer much to our dismay. We got our refrigerator first because both were on back order. Within the first 24 hours our refrigerator lights were not working properly and the unit switched off and on. We had to contact a repair person within the first day of having it. They replaced the main board at this time. We then finally received our freezer and again issues. Both appliances (2018 Freedom Refrigerator and Freezer) completely quit working within the first week. We are beyond frustrated and disappointed. The customer service at Thermador is terrible!!! I am wondering if anyone is having these issues and for anyone considering new appliances dont buy Thermador!!

Microwave wave generator broke for no apparent reason after 3 years of moderate to low use. It cannot be fixed so the microwave unit is worthless now. According to Thermador there is no way to replace just the microwave. What?????? So they want me to spend another $6,500 to replace the whole unit????? Total BS. I will never buy another thing from Thermador even again. This is pure extortion.Just FYI - you can buy the current built-in microwave ($900) alone and rig it to fit in the space of the old microwave in the tower. The faceplate (another $350) is different and were still working on getting to look as good as the original, but at least we dont have a big unfinished hole in the wall over the oven. It still cost us $1,400 total by the time we were done which is also a huge amount just for a microwave. The whole experience was total crap. Never again.

We remodeled our kitchen before moving into our, new to us, but older home, back in 2014. When it was time to choose appliances, I was extremely excited, being a baker especially wanting to enjoy our new oven. The existing gas stove in the home was a Thermador so I thought I would get the same brand for the oven. The salesman wasnt very helpful so I just chose the double convection oven. Surprisingly, the convection aspect was not useful in controlling odors emanating from the oven, as I was told it would.Recently, the control panel went out, affecting many functions of the oven, the main one being only ONE oven would turn on at a time. The repair person explained the two year warranty and although this was a very expensive repair; upwards of $600, Thermador would not reimburse me for that reason. The oven also heats food is quite unevenly. Additionally we paid for the upgraded glider shelves, which do not glide appropriately. Then I discovered part of the shelf is bent, which explains the poor function, yet also indicates poor quality control. Overall, I am not impressed with this brand and would not recommend them.

It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!

Our drip pan for our indoor grill started bubbling & the paint chipped off. My first impression with the customer service rep was great. Then I received the phone call that Thermador refused to replace the drip pan after owning the stove top/oven barely after 1 year. What a huge disappointment; you spend so much money thinking the product will be high quality and in return they refuse to own up to a defect and provide good customer service. All of our appliances in our new remodeled kitchen are Thermador; I am afraid of what will not work next and what they wont replace!

I spent THOUSANDS on what Id expect to be high end appliances which included a column fridge/freezer/wine cooler, ovens, range and range hood. From day one when the installer came to install, parts were missing, for the freezer, the range hood had parts that were not correctly fabricated, the fridge had broken trays as well as a faulty motor which operates the push door for opening and closing. Contacted CS to explain and have them resolve. They sent a Tech out to verify the issues. He said the parts would to be ordered. This was in May and now we are in June and I still do not have these resolved.In my first follow up call, I was told the parts had arrived and I should be receiving a call from the Tech to schedule an appointment. A week late, no call so I called CS again and asked to speak to a Supervisor. I was told the part never came and he didnt know why I was told it had. He then proceeded to tell me the part is still on order and it may take another few weeks. In the meantime, one of the parts (fridge tray) had been in the Techs possession way back in June. I proceeded to ask if the Tech could come and install the tray but was told that it would cost Thermador an unnecessary expense and they would send the Tech out once the other parts are received. He made no attempts to accommodate nor had sympathy.Considering all the crap that I have experienced, and patiently, I expected far more service and accommodation than was given. I purchased high-end appliances at a high cost expecting top-rated service, but it has not been anywhere near that. Its one thing to have bad products but to have horrific service too!!! From the reviews Ive read on this site, it appears Im not alone.

We moved into our home in 2007. Previous owner had just redone kitchen, went high end on appliances not knowing they were going to have job transfer. Recently Thermador downdraft fan stopped working properly. Figured it was out of warranty by now, I took a look to see if it was a switch I could replace - discovered it had a circuit board. I was shocked to see that the circuit board had started to melt along with the wires leading to it. I called Thermador, said I knew it must be out of warranty by now - but it seemed like a defect in manufacturing or design flaw and a fire hazard. After many calls, Thermador reluctantly agreed to send someone at their expense to diagnose. The technician informed me it happens all the time.I maintain for the amount of money spent on this type of product one should expect it to last longer than five or six years, and of all the appliances I have ever owned, it is the only one that has ever had a part that melted and posed a fire hazard. Thermador refuses to make good - it is out of warranty and it is normal wear and tear. I recorded my last conversation with Thermador. The audio, as well as pictures of the melted circuit board and wires and a video of it sparking and smoking can be found on you tube under the user **. I now have a stove in the middle of the kitchen with no ventilation. I want others - who own one of these or are contemplating the purchase of one - to understand the risk and I would like the Thermador to remedy the situation. I have not yet explored whether I am limited to a Thermador brand based on the dimensions of the hole in the granite countertop.

This dishwasher has such a foul odor that you dont want to open it to put in the dishes. We were away for three weeks so it was empty. We just got back home, opened up the dishwasher and it smells with nothing in it!!!! When we put our dishes in, theyre already rinsed off! I even soaked up the water that lays in the drain in the bottom of the dishwasher and made no difference. Thermador did replace it once for me with the same model and no difference. We had a plumber here and he said hook up was correct. Thermador rep came out and had no answer for the foul odor! What do we do? Were at a loss!

I purchased my Thermador side by side refrigerator in 2010 (along with an oven and microwave wall unit). Recently, my refrigerator has started to malfunction. I called their customer service center and had them give me numbers (at least 8) for authorized repair centers. This proved useless as not even a Thermador certified technician will come to work on my unit. After several phone calls to the Thermador customer service number and reminding them that they guarantee after-warranty service anywhere in Canada, they asked me to provide photos proving that I, in fact, owned a Thermador fridge. This ludicrous request being met (who would waste time and energy calling a Thermador 1-800 number if they owned another brand), they now say that I actually need to call Whirlpool because it is Whirlpool that makes this Thermador fridge. This company is not even willing to take ownership and responsibility of their very own branded product. A product for which they put their stamp on and charge big money. They have passed the problem onto someone else!!

The oven stopped heating and the repair company said we need a new control board. Guess what, Thermador no longer makes the part so the oven needs to be replaced. After talking Thermador customer support guy, I was told that I need to replace the three piece combo even the microwave and warmer are still working. Can you imagine the quality and service they provide for such a high end appliance? My old oven kept working for 30 years. They just assuming we can throw everything out and get new ones every few years? I just dont trust them. Does anyone on this board have gone through similar ordeal? Is it possible to only replace the broken oven? It seems to me these have separate controls and why we have to replace all of them when just one thing breaks. Thanks in advance for any help or suggestion.

At what point do you help intervene to get Thermador to recall their piece of junk ovens? There are over 220 complaints on your website about the fact that the ovens overheat and shut off during cooking with the various error codes. I have had F24 and F25 consistently for the past 10 years with the display panel, 2 sets of hinges, and the broiler element all having been replaced by me. I would really like someone from Consumer Affairs to look into these Thermador touch panel ovens. Mine is the c302, for which I spent over $4000 on.

My oven stopped working and tried to get Thermador tech to come out. Even though we had agreed on a time they missed the appointment and then tried to blame me. They came out and the tech after 2 hours said he couldnt figure out what was wrong and would come out with his manager. But then no one followed up and I was told that it would take more than 2 weeks before they could get back out again with a manager. Nearly 7 weeks without stove working and Thermador doesnt seem to care. This is not the first issue in dealing with repair issues with Thermador. The customer service manager actually had the nerve to say to me, Your unit is out of repair, as if to say, since its not under warranty who cares what happens.

We purchased this unit (Thermador Dual Fuel 30 Range - Model PD304BS/07) and twice now the control mechanism/thermostat had been replaced, and two air switches and fans also. Thermador takes no responsibility for repair or replacement. We have spent over $1,000 repairing the oven and currently its not even working. Do not buy Thermador. They are terrible units with terrible customer service.

Buy any other brand other than Thermador for refrigeration! Fortunately we only purchased the under counter drawers but 2 motherboards have been replaced and it still is pinging 3 times every time the compressor goes on. First problem- the drawers just stopped cooling - first motherboard replacement after 4 months of waiting for them. Second problem- the pinging that happens when you accidentally leave the doors ajar, once it went off, it would not stop even though closed. Motherboard #2 replaced and the control panel after 3 weeks of waiting. Repair guy left, and now it is still pinging 3 times when the compressor goes on. What a friggin nightmare for $6000 bucks. Should have bought a sub zero or any other brand. This thing is a lemon, and going out of warranty soon- would never buy a Thermador again! A company that does not understand how to do refrigeration has no business selling them.

If the other 300+ poor reviews dont deter you, perhaps this one will. I purchased a 6 burner range top from Pacific Sales along with a double convection oven. Out of the box, one of the burner keeps clicking and sparking. I phoned Thermador customer service immediately, they gave me an authorized tech. I called, he came and determined it must be a spark module problem. He returned to basically disassemble the entire stove, replacing not only the spark module, but wires as well. Took over 2 hours of trying to figure out the problem That didnt work. I felt I had the right as a customer to not have my new kitchen torn apart to figure a problem that lies with the manufacturer. I called and wrote to supervisors to evoke lemon law. No, they tell me that I needed to allow them 3 to 4 times to willy-nilly take apart the range and not figure out the issue. I rejected this. After 2 weeks of letter writing, emailing, and phone conversations, I agreed to let them do another repair. The tech they sent has been here for over an hour as I write this review, still trying to figure out the issue as if my stove is some sort of test for the tech. Really Thermador? Im just waiting for them to make good on their promise of replacing the range. Oh the tech they sent just knocked over a part and scratched up my brand new cabinet.

We purchased a Thermador freezer expecting it to be an outstanding product. We have had nothing but problems with it and it finally completely shut down at the beginning of August. It is now October first and weve literally waited eight weeks and the freezer is still not repaired. We used an approved repair company and frankly weve heard everything from the part was on back-order to the wrong part has been sent. Ive now taken multiple days off of work to wait for the repair man who never shows up. The indifference is astounding and Im still without a working freezer.

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they havent been helpful to find a solution.The fridge suffers from a slow ice maker. After 24 hrs, the bin is only about two inches deep of ice. The motor was replaced, no success. Bosch told the techs to lower the temp from zero to -4. That didnt work either. The techs have asked for further help from a Bosch area rep on both issues but they havent been forthcoming. Ive also sought help from the store who sold us the appliances. They forwarded my video of the noise to Bosch personnel, but they havent responded either. My patience has run out. If Bosch was responsive and helpful with a solution, this review would be more positive.