In the evening (a min of two hours after I finished cooking) my husband and I hear the range making a ticking sound and trying to re-ignite. When we examine the range we notice that all the knobs are turned off but the stove is obviously leaking gas. Our stove is less than a year old and when we call customer service to report this emergency - the soonest they will send a technician is in a weeks time!

Yes, its been 12 years, but, for what we paid for this oven, to have the horrible response from Thermador. And, to have a piece of scrap metal after paying $480 in repairs...well, just unthinkable. Customer service was dismissive, at best. Condescending at worst. My story begins. Purchased 12 years ago, several repairs along the way, but she was well used. Then, about 4 years ago, the self cleaning went. I had only used it twice, so it was not worth putting up with or paying for repairs (which are quite expensive and require a Thermador Tech to come out). No error code, it just wouldnt work. Then, the broiler started to give me trouble. All of a sudden, we had the power go out and BOOM! We have no oven with 1 error code indicating the main circuit board is out. While the board was $250 -ish, with the service calls and labor, the cost was about $480. Which, I would have been fine with, if the oven worked. The tech put the oven on, it went on, went to about 275, and he determined it was fixed. That evening, in preparation of dinner, I turned the oven on and it would not go beyond 325 before shutting down. I called back. We are on service call 3 at this point. He cant figure out the problem, maybe a faulty circuit board, he will have to contact Thermador and get back with me. Service call 4. Wow, big problem, it is NOW the blow motor. And, they no longer manufacture Blow Motors for this model. (Used to be a $100-ish part, pretty inexpensive). Well, sorry, but the main circuit board is not refundable, basically, ** you. I called Thermador, initially, to ask about the Blow Motor.I was told, Well, these arent like automobiles where we manufacture parts forever. My response, Well, you charged me as much as my first automobile, so I would think there should be an alternative. Sorry, check online, see if anyone has old parts...basically, ** you. So, I begin the search for a new oven, and yes, I have EXCLUDED Thermador from my search. I begin to think, how do I verify the tech didnt break this blow motor in his install? I do not think I should have paid for this repair if that is the case. Or, did he misdiagnose and there were 2 issues he should have seen, basically saving me the payment on the board.So, I call Thermador again, to verify if there are multiple issues, should I have seen multiple error codes? Seems like a reasonable question. Well, customer service cant answer this. Only a technician can. Ok, transfer me to a technician, please. Well, they are on the road. Well, can I leave a message. Well, no. Well, can someone else answer this? Well, of course not. But, I will be happy to get you another outside technician to come in. But, you see, I know the error code, I know the part is not available, why would I pay for ANOTHER visit to tell me my oven is a 400# piece of trash? Maybe I should be happy I had 12 years of reasonable happiness with her, but, I would hope that when you pay this much for an appliance the Co would stand behind her. Well, just to let you know, that will only last for a few years, until they stop manufacturing parts for it.

In 1993 a 30 dual fuel RDSS30 was installed in a custom home. We bought the house in 1998. Within 2 years the front panel would start to blink. This turned into the panel shutting down. We were told back then that we could not get the computer panel. My husband just happened to find a floor model of the same stove so we purchased another RDSS30 not realizing this was a chronic problem with Thermador. Within a year the computer panel would start blinking then the oven would just randomly shut off. We never even used the self clean feature being afraid the extra heat would make it worse. Now it is to the point where the number are so dim you cannot see them unless you are in the dark. The oven will not heat beyond around 300. It shuts off without warning. How can a 5 year old $5000 stove not be able to be fixed? There are outside companies that offer the service to rebuild the boards. So why cant Thermador? I will tell you why. They do not give a damn.

I purchased a blower with a broken internal motor and Thermador is unwilling to address the problem in a logical manner that would reflect what one would expect from a premium brand. As part of a kitchen remodel, I chose a Thermador cooktop and hood insert. Their blower motor was faulty from the moment I first tried to use it to provide ventilation to my stove. This is mandatory functionality in my state, so it needs to be addressed. It took a while to diagnose it because thermador does not have enough techs in the San Francisco area. They finally (after months) diagnosed the problem as a faulty blower motor. I am still covered under the warranty period. The hood insert is inside a decorative hood. The custom hood was created prior to inserting the Thermador hood insert and blower so that the hood is easily removed and replaced, if needed. However, Thermadors techs are not comfortable with anything that is not standard. I was told by Thermador that I would need to hire an installer to remove the blower, so that their tech could then come and replace the blower motor specifically, and then I would need the installer to return in order to re-install the blower. Crazy!This results in my having to set aside 8-12 hours minimum across three separate days (because of service windows. Thermador alone has a 4-5 hour service window) AND having to pay 3 times what I would need to IF Thermador (a) could have done the whole job themselves OR (b) IF Thermador would have allowed the installer to do an a simple warranty exchange of the entire blower (as opposed to just the internal blower motor mechanism). I am using an installer who is authorized to do Thermador warranty exchanges. Thermador would rather their customer spend tons of money and time remedying a situation that they could have prevented with proper quality control processes than standing behind their product. I would expect much more from a premium brand. To me, this is not premium and I would recommend that others spend those premium dollars on true premium brands, such as Miele.

We paid a little over $25K for Thermador appliances and have had this equipment for almost three years. Our experience has been very poor. Given the price point, the equipment is unbelievably terrible. i.e. Our GE Profile appliances in our prior house had ZERO issues in 5 years and the equipment was 4 years old when we moved it. Thermadors customer support is difficult to reach. Theyre techs act like their is not a larger issue at hand even after youve called them 5 - 7 times over the same issue.1. Double Oven (digital version): The double oven is either too hot or too cold (weve called Thermador 5 - 7 times and every time they come out their techs say Our ovens are within tolerance if they are 25 degrees over or under the set temperature! Literally, the $400 Magic Chef oven/stove top that I grew up with had a more accurate and consistent oven temperature than the Thermador.2. Stove top and Fridge: These havent been so bad. The stove top had some issues with flames not burning even, which was resolved with new hardware. The fridge hinge wore into the plastic which was super annoying.3. Dishwasher: Three years into use, this dishwasher stopped working. Weve spend $500 in repairs and the non-Thermador tech said that Thermador appliances are known to have maintenance issues. Dishwasher will not run. First the pump stopped working, but it turned out there was a wire loose. Now we need a new electronic panel--Im throwing this thing out and buying a Miele or Asko.4. Customer Service: No joke there are times that Ive waited for 30 - 50 minutes to reach customer support. Thermador techs tend to be arrogant and believe their equipment is the best (which wouldnt be a big deal if Thermadors appliances backed up it).I would not recommend Thermador--youd be better off buyings anything/something cheap from Lowes or Home Depot.

I purchased my Thermador range in August 2013, I also purchase an extended warranty because it was so expensive $10k+. There was a problem since day 1, they sent me technician after technician after technician and still I cant cook for my family. The range never worked correctly and each technician has changed parts and still nothing. My extended warranty only has 1 company that can service a Thermador appliance and they cant fix it. What is the use to buy something thats supposed to be top of the line if it doesnt work and there isnt a lot of repair companies that are Certified to fix it - because its a top of the line appliance.Dont buy Thermador!!! My neighbor has a cheap range and is always cooking... I didnt read reviews before I purchased my range, I thought I was buying the best of the best. Hopefully my review will save another family from the hell Ive been through.

We purchased a new Thermador range 1 1/2 yrs ago and have had serious problems from the very first time we used it. The major problem is Thermador has a Help number to call but it is staffed by many young girls who know NOTHING about the range. I asked over and over again to speak with a tech to describe the problems and it was not allowed. (My husband and daughter are Engineers.) One of these Help girls actually told me she did not think 2 hrs to warm an oven was excessive and also there is no reason why this range would not last us 4 or 5 years!The oven would not warm up beyond 100 degrees and I ruined many meals. The repairman finally came and had to replace a couple of parts. He had to replace the computer again (which is located under the griddle and on top of the oven/broiler). Common sense tells me that is not good. Six months later problems again, the computer had to be replaced a second time along with many other parts. This week when we tried to self-clean the oven for the first time the mechanism worked for about 30 minutes and stopped. The repairman came again. Cant find anything wrong, didnt fix the problem.For the $11,000 range I would not even think of purchasing a Thermador product again. As I said the biggest problem with the company is when the oven would not work and there were 12 people in my dining room waiting for a Christmas Brunch there was no one to call who knew anything about anything (morons answering the phone)! It is extremely important to have a Help number with a competent tech person on the other end every day all day because youll need it and Thermador doesnt have it!!!The CEOs name is not to be found anywhere so no letters to write either. This unit has too many functions operated by the computer which is located in an area between a HOT oven and a HOT griddle. A computer that does not work because of being excessive heat bound. Fighting a faulty computer in a $10,440 oven while trying to make dinner isnt worth it. My advice buy another brand without computers.

Thermador Professional 36 Dual Fuel (PD366BS-06). The range blows an expensive circuit board when there is a power outage. The Thermador representative said that it is not Thermadors fault and that I should talk to the power company. I have no other appliances or electronics, including televisions that have any problems after a power outage. This is a $7,000 oven that doesnt work. Someone should bring a significant lawsuit before this company.

I have 6 burner Thermador range and called for repairs for two burners, oven door and broiler. They said that they ordered the parts and made appt for repairs a couple of weeks later. I took the day off and the 1st visit was just to see the range. Then I had to take another day off for the real repairs and when they came, somehow after they finished another two burners did not work. No explanation. I was told I was responsible financially. 3rd visit and day taken off they came with the wrong parts. I called to complain and have them accommodate my time so that I dont take time off, in addition not be responsible for the two extra burners because it was the techs fault, and they refused both.

When we built this house in 1975, we built a space for the Thermador with a single oven, a microwave and a warming drawer. I dont recall when it died or what killed it, but while it required repairs from time to time, it gave us good service for a number of years. Since we had the hole in the wall to fill and were satisfied with Thermador, we bought a modern version of our first Thermador for about $5000.00!! Another way to say that is that we bought a piece of CRAP from a company that doesnt give a rats ass about their stuckees. Our microwave failed. I called Thermador. Not only could they not sell me a replacement, the customer service rep would not even tell me where or how to get one. We finally found out from other Thermador stuckees, that there are number of name brand replacements that cost only a few hundred dollars. All that is required is a replacement the same size. We had a professional do it and I watched him work with some metal tape to seal the exhaust duct. But there is no electrical work required. It just plugs in to a receptacle inside the cavity which houses it. We ended up with a Whirlpool we got from Lowes. It fits like a glove!We were not so lucky with our main oven. They never got it fixed! The main oven gave us no problem until one evening we had guests over. I set the steaks to broil and a few minutes later, I opened the door to determine that they were cold and uncooked. Our outdoor grill saved the day. Although the oven worked on all other settings I failed on the height setting. Recommended for broiling steak and hamburger. It also failed on sausage. The oven operated on high broil for about 5-6 minutes and then cut itself off. When the door was opened, a huge amount of smoke poured out. A Thermador authorized repairman came out. Mind you this was the first time anyone had been into the oven circuitry since we bought it. He found a clearly amateurish setup where wires were tied together with friction tape. Was that done at the Thermador factory? We were, as I recall beyond the warranty cutoff date. He replaced a circuit board for a couple hundred bucks. That did no good! Then he replaced a Thermocouple for over a hundred bucks. That did no good. This poor guy came at least a half dozen times. Each time he consulted with the Thermador experts on the phone - all to no avail. Then he retired! The authorized repair company sent another guy out. He played with it for a couple hour and finally concluded that the owners manual was wrong in their instructions on where to put the meat. He noted that the steaks could be placed on a lower rack, like rack 4 instead of 6 and the steaks would do just as well. And that contrary to what the manual said and contrary to the fact that it worked fine using the recommended settings prior to the first failure - that was the way this clown insisted the oven was supposed to work. With that he came up with a $250 bill for his time. That was about a year ago. I hope hes still holding his breath.Each failure was accompanied by a tremendous amount of smoke. There is no internal exhaust system, but the experts couldnt explain the smoke accompanying the failure. I dont have the answer but we have found that while we get a failure and a lot of smoke and a failure with the rack at level 6. Hi Broil. We get no failure and less smoke (of course) with the rack set at level 6 Hi Convection Broil. So through no fault of Thermador, we can broil steaks almost like the user manual recommends.

Paid over $2,000 for a Thermador Star Sapphire Dishwasher. The top rack slides had the welds fail and the top rack collapsed after three years of part-time use. The 800 number was only helpful in how to charge me for the parts. A disgraceful excuse for an appliance. Now that Bosch has purchased Gaggenau and owns Thermador they are using the same parts in each one and couldnt care less for customer satisfaction. Buy only Subzero and Wolf for refrigerator/oven. They care and will address an issue after warranty. For dishwashers Bosch also has an issue with pumps which all go in five years.

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermadors unresponsiveness I would not recommend the Thermador product.

We updated all of our appliances except our ovens, Thermador double wall oven, since they were still working well when we redid our kitchen. They have since failed intermittently, however they are 16 years old. We attempted to service them for repair without a result, and customer service Chris was incredible at understanding the issue and helping to expedite the next step of aiding with a new oven given we are 35 weeks pregnant and need a solution ASAP. They were understanding to our situation and went above and beyond to be helpful and empathetic. I am impressed at the professionalism and promptness of Chris with thermador, and will continue to love their products.

We had a Thermador double oven in our old house, dont remember the model number, purchased in about 2000. About 4 years into ownership we began to get fault codes. Cycling the power would restore operation but the problem became more frequent. Thermador were non-responsive to be polite about it. Im an electronics hobbyist so I pulled the circuit boards out myself. I found that they used a significant number of electrolytic capacitors. These are heat sensitive devices with a specified lifetime. I checked and found that 80% of the electrolytic capacitors were at end of life, displaying either a high esr or low capacitance or both. I replaced the capacitors with higher temperature rated and higher quality ones at a total cost of $15. Problems solved and unit was working well when we sold the house about 5 years ago. The local appliance repair shop wanted north of $500 to visit and replace the boards, no prizes for guessing what I told them.We purchased, maybe regretfully, a new model double oven Thermador for our new house that we moved into 5 years ago. Yeah, I know doing the same thing and expecting different results etc. It is now Christmas Eve and the oven has had to be re-started twice so far. Hopefully it will hang on and produce Christmas dinner before totally crapping out. I will then get into the guts and Ill bet every Christmas cracker in the house that I find the same issue as the previous model.I will not even bother contacting Thermador. What gets my goat is that if Thermador were to install higher temperature rated and better quality capacitors in the first place then a ten year life would be likely achievable. The cost, with their bulk purchasing power, would be probably less than $5 per oven. Ill lay another bet that their cost accountants are a part of the problem, shaving cents here and there and seriously compromising what, for the price, should be a rolls Royce oven.Tip for all, if the oven starts to exhibit strange behavior find a friend who is competent with electronics. He can probably fix it for you for a bottle of his favorite tipple and a few electrolytic capacitors at a cost of less than $20. Thermador, shame on you. Cheap electrolytic capacitors, poor thermal design and a ‘couldnt care less’ service attitude. I know I have the receipt for the current oven somewhere in my files, purchased from Trail appliances along with a five ring Wolf gas range top, Wolf wok burner, Wolf 60 inch external fan hood and a Bosch dishwasher. Just not going to go looking for it right now.

Just found out that they no longer make part to repair blower motor for model no. pgr486gdzs. May have to junk my very expensive oven. Saw that other people are having the same problem. Thinking class action lawsuit. How can we do that?

We remodeled our home of twenty-plus years and bought a 30 Thermador Pro Harmony gas range. One of the first times we used the oven we accidentally spilled some liquid on the front of it with the oven door open - it shorted out a circuit board that should have been protected. This was fixed very quickly under warranty and had no further problems with it.Sold that house and bought another that needed a whole new kitchen. Bought a 36 Thermador Pro Harmony range and love it, no problems at all so far 1.5 years later. Along with that got the free dishwasher, Thermador though its made by Bosch, works beautifully, quiet. Also have the 36 Thermador French Door, bottom freezer refrigerator with NO in-door water or ice to keep things simple. Its gorgeous, with brilliant LED lighting and lots of storage. With it came the free range hood that is strong and has good lighting, easy to clean grease filters. To finish things off we purchased the Thermador drawer microwave which we were a little leery of, but have grown to love it. No more awkward reaching into a wall-mounted unit, we pluck everything out of the drawer! No turn-table but do not miss it.The 36 range has very flush grates making it easy to move pots around. The burners are very strong with great low simmer capabilities. The oven works well with roller bearing glides on the racks making them a breeze to pull in and out, even with the Thanksgiving turkey. Would definitely recommend Thermador to anyone, given our experience.

I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! The oven timer bings low at its highest setting & ONLY ONCE! The baking mode bakes unevenly so everything needs to be rotated! I’m so incredibly disappointed! Customer service is as disappointing as the double ovens!

We purchased a Sapphire Glow dishwasher (DWHD651), the bottom rack is poorly designed, not structurally sound to hold the weight of the dishes, also the grid is too large so smaller dishes fall through. It buckles under the weight and the rollers come off the track. Also the cycle times are extremely long. I called Thermador and the customer rep told me they have received calls about the bottom rack problem. But the company has not bothered to correct the problem by redesigning the basket. Do not buy this dishwasher.

Bought 6 Thermador appliances 2012 for 20,000$ dollars. Family of 2 retired persons. We had one service on the dishwasher after 2 years. Just called for repair on the fan end the oven. They are asking 800$/parts and 500$/labor for a total of 1300$ +taxes. Find it outrageous, unreliable appliances. Given that we are good clients, we proposed they offer the parts for free we will pay the labor. After 2 calls, they asked for a written request which we did. After waiting 3 weeks for an answer, we called back to be told that the decision had been given the following week, but they are too busy to call their clients back. CONCLUSION: UNRELIABLE APPLIANCES / EXECRABLE SERVICE. CHOOSE SOMETHING ELSE.

I have had a very disappointing experience with Thermador and apart from keeping an induction cooktop since my granite was already cut! I returned all of my other Thermador items. The dishwasher (included in a buy +2 appliance package) independently measured as high as 70dBA vs. the advertised 48dBA. The 30 micro/oven wall combination came (twice) with a misaligned oven door. It was confirmed to me, after the fact, by a Thermador customer service person that Thermador is actually shipping ovens with a known defect that supposedly has an easy fix of replacement hinges. The issue is that NO ONE seems to know this! Not the Tech nor the appliance store. So +7 hours and 3 technician visits later (with minimum of 2 weeks between visits as I as told there are ONLY 2 techs that service the entire Austin, TX metro area). I am done with Thermador. I live in fear that should I have ever have a maintenance issue with the induction cooktop I have a 50% chance of getting the technician that was rude, condescending to me, my contractor, my designer and carpenter. So let me get this straight -- THERMADOR, you want me to pay top $$$ for your appliances. Chances are they may arrive defective. No one will know how to fix them (who wants a new $5000 appliance to need to be fixed anyway?) and on yeah, have to wait +2 weeks for a technician to come into my home and insult me. It doesnt get any worse than that. Thermador if you are reading this - shame on you!!! Perhaps you need to take a page from the KitchenAid playbook on how to treat your customers that are spending a ton of money on your over-hyped products.

I purchased 3 Thermador appliances in 2015 when I remodeled my first Thermador kitchen, which I LOVED. First: the new wall oven, model MED271JS, the narrowest oven they make at 27 wide, does not heat properly. It beeps that it has reached the set temp., but actually is 50 degrees (more or less) below the set temp. Baking cookies is a crap shoot as to whether they will be flat, indicating too low an oven temp. and that is what I usually get...flat cookies. I have not been able to consistently correct this problem. Roasting is also unpredictable. I have ruined many of very expensive meals due to the temp problem.I have had our local Thermador repair people out 3-4 times to address the inconsistent heating problem. They were unable to correct the issue and told me that new ovens now take longer (up to 30 minutes) to preheat an oven, and that this oven was operating as it should. Also, the oven cannot be set to start at a later time. It does have a Sabbath mode, but that has to be scheduled the day before I want to start up the oven, which for me is useless. So the oven does not heat properly and has no TIME BAKE setting. I will not purchase a Thermador product for my new house that we are building.Second: the cooktop SGSX365FS, cooks beautifully. Temps are easy to control, but cleaning is a bear. The star shaped burners make cleaning far more difficult than round ones, but the shape does cover the bottom of pots better than round ones. And the glass plate under the knobs is not sealed to the cooktop, and is not removable to clean spills that flow underneath it! Now there is thoughtful engineering. I use a pipe cleaner to sort of clean the under surface. Lastly, the micro-convection microwave-oven combination unit, model MCES, works as expected. We often use it to bake small meals and the temp is far more predictable than in the main oven... It does not bake bakery very well but that is not recommended by Thermador. My first Thermador kitchen was beautiful and fabulous to use. Current Thermador products are sorely lacking. Sad.

We purchased this unit (Thermador Dual Fuel 30 Range - Model PD304BS/07) and twice now the control mechanism/thermostat had been replaced, and two air switches and fans also. Thermador takes no responsibility for repair or replacement. We have spent over $1,000 repairing the oven and currently its not even working. Do not buy Thermador. They are terrible units with terrible customer service.

Thermador Double Oven C302US - Re-did the kitchen about 10 years ago with high end appliances. The Thermador Double Oven had been giving beeping sounds the past year, but now a F24 error comes on and the touch panel stops working. Have to shut the breaker off to stop the beeping. Called Thermador for the part (Glass Touch Pad 00368774) and they said it is discontinued. Told to go search ebay. No one has it. An almost $4,000 oven is now useless.

Purchased over $50K in Thermador products in doing a renovation of our kitchen. The first 60 Range/Oven we purchased began failing (oven wouldnt light) within 3 months. After six service calls, new wiring, new motherboard, etc, still didnt fix the issue. Used social media to force Thermador to replace the range, now six months later, same issues with the new range. Customer service is awful, giving us a hard time about repairs because our purchase date (of the original range) is pre-warranty. DO NOT BUY THERMADOR!!! Choose Viking or some other manufacturer.

Its the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.

Microwave wave generator broke for no apparent reason after 3 years of moderate to low use. It cannot be fixed so the microwave unit is worthless now. According to Thermador there is no way to replace just the microwave. What?????? So they want me to spend another $6,500 to replace the whole unit????? Total BS. I will never buy another thing from Thermador even again. This is pure extortion.Just FYI - you can buy the current built-in microwave ($900) alone and rig it to fit in the space of the old microwave in the tower. The faceplate (another $350) is different and were still working on getting to look as good as the original, but at least we dont have a big unfinished hole in the wall over the oven. It still cost us $1,400 total by the time we were done which is also a huge amount just for a microwave. The whole experience was total crap. Never again.

We remodeled our kitchen in 2016 and spent a small fortune on what we believed to be high end appliances with Thermador. The Thermador range/steam oven combo is a piece of junk! Thermador replaced the first one within a year because we had so many problems and now the current one we are on our 6th major repair in 5 years! The current repair - replacing the convention motor for the second time - has taken us over 2 months to get completed...and we are still waiting (theyve cancelled our appointment twice by not showing up). Thermador customer service is pretty much non-existent. Do yourself a favor and buy another brand!

I just bought Thermador appliances (Refrigerator, Stovetop, Microwave Oven, Dishwasher, Exhaust fan for stovetop) from Best Buy and they delivered the appliances on Feb 06, 2016 for my newly refurbished kitchen. When they delivered the appliances to my house and I opened the boxes, I noticed the Refrigerator had a dent on the door and the Microwave Oven had permanent marker markings on the sides of the appliance. The Stovetop that was installed started making noises the first day it was installed. Every time I turn the stove on, there is a ticking noise that does not go away and stays on until I turn off the stove. All five burners make this noise. Along with the ticking noise, the stainless steel stove turned dirty yellow upon first use. If I cook anything for 5 minutes, the cooktop turns gets a dirty yellow stain which does not go away. I complained to Best Buy, however, no one helped me. I used a normal sized pan to cook my food and the entire stovetop around that burner turned dirty yellow! The color does not come off! Since I noticed all these problems I called Best Buy that I want to return the appliances because they are horrible quality and also I received damaged goods upon receiving the appliances whereas I paid for brand new items. I spend about $10,000 dollars on these appliances. I called Best Buy again on the 10th day of my purchase and said I want to return the appliances. I talked to several people from Best Buy, Sam, Stan, Richard, & Jason and they kept putting me on hold but no one was able to help me still. Eventually, they said they would call me back and no one ever did. Finally, after five days of continuously trying to contact Best Buy, I finally got to the manager and he said it has been more than 14 days to return the appliances because the 14 days return policy had been over. Just to mention, upon purchase, no one had told me there was a 14-day return policy. However, I was trying to reach Best Buy since day 10 and they kept pushing me off. Now I am stuck with appliances I don’t want because they came damaged upon arrival. Best buy manager said that he can change the refrigerator door but I do not want it anymore. I am trying to get in touch with Thermador but no one is able to help me. I am extremely upset! My Sales Number is ** and **. I need someone from Thermador to contact me so I can get things cleared up and I want to return the appliances back as soon as possible. Some of the appliances seem like they may have been previously used and returned by other people. I really appreciate the corporate office if they take notice of the used items and help me. I have not used any of the appliances besides the cooktop; the rest are still sitting there waiting to be installed. Can someone please help me for God sake?

I remodeled my kitchen 6 years ago and purchased 4 major appliances from a dealer specializing in this company - Thermador! I researched Thermador and saw that they were highly rated. Well, every appliance has been a piece of trash and I cant use my oven as it doesnt keep temperature and the part has been in limbo for 2 months. My induction cooktop has been repaired a couple of times over these 6 years. Now my dishwashers springs have popped and I am waiting for a certified Thermador tech to come and fix it. I am afraid to try my Thermador steam oven in the case that it may break before I sell my house and wont meet inspection. What a BAD company selling this trash. BEWARE!!!

Thermador Oven ME ll0: I just ruined an expensive coffee cake that I was making for company that is arriving tomorrow. After increasing the temperature by 25 degree and baking an extra 15 minutes, it appeared to be done by testing with a toothpick. After wanting 10 minutes to turn the cake out the middle was raw. We purchased the oven October 2014 and experienced problems with the temperature. The service man came out in November and replaced the motherboard but this did not fix the problem. It is sad to say that if I could afford a new oven, this oven would be the trash tomorrow. We owned a Thermador Oven from 2005 until we moved in 2013 and it was a wonderful oven. Not so with this one and will advising everyone I know not to buy any Thermador appliances.

I purchased a Thermador fridge/freezer double gas oven, cooktop and dishwasher. At the 4 yr mark the double oven fried the circ board. I replaced it with another brand. The refrigerator lost the freezer part at 5 yrs. I paid the service company they sent out to replace compressor, lines. Took 3 weeks to fix. 3 months later it goes again. 1 week out for a service. He comes today and says theres a contaminate? Or blocked line? I said, Well lets evacuate and recharge it?? He did and the door wouldnt close. I mentioned it and was told oh when the freezer reaches temp the door will suction close?? Ok the door doesnt close and the light is on. I called service again. No clue if its going to reach temp because the door doesnt close. Ive lost all the food in the freezer twice now. And waiting a week for a tech is absurd. No clue if its fixed but now the door doesnt work.

We purchased a high end Thermador Dishwasher 3 years and 10 months ago. We had a Whirlpool dishwasher that lasted about 12 years, which we replaced with a nice KitchenAid that lasted about 7 years. We then decided to upgrade to a high end Dishwasher in December of 2015. We purchased a Thermador Stainless Steel Dishwasher because we were told it was a much higher quality machine than the Whirlpool or KitchenAid and it would outlast them all. It lasted only 3 years and 10 months before the heating coil quit working last week. Now it only washes with cold water and grease or butter stays on the silverware and plates. I called our local repair service and they said to contact Thermador because many companies will go ahead and cover repairs within a couple years of the warranty expiration. I called Thermador and they will not cover the repair diagnostic visit nor the parts if it is the heat coil, which is what the error code says that it is. I asked the representative to ask the supervisor again and he said we would have to pay for the first repair visit and he may consider covering 50% of the part ($54) only. I was shocked that the Thermador quit working only after 3 years 10 months of light use by only 2 people (1/3 of the time of the Whirlpool that had heavier use at that time) and then that Thermador wouldnt cover the complete repair even when asked nicely twice. I wanted to make sure others were aware and warned before they pay extra for a Thermador Dishwasher that may only last a couple years.

We have a Duel Fuel Thermador range. We bought it about 4 years ago. But due to construction, we have only been using it for a little over three years. At a minimum, we have replaced two circuit boards, two fan motors in the hood and most recently the boiler coil has caught on fire and appears to have partially melted. My three-year old was standing next to the oven. If I had not been in the kitchen to turn it off and pulled her away, it could have been a disaster. I have called and asked for this unit to be removed from my home.

This is a Thermador, built-in, French-door fridge/freezer (Model #T36IT800NP), only 2 yrs. old that cost approx. $8500, uninstalled, pre panels. The design is very poor to begin with. The shelves span all the way across the interior. Having split shelves that allow different height items (like most French door refrigerators) would allow far more versatility in storage. As it is, all tall items must go in the door which means condiments clutter up the only three shelves. Within the first year, the seal on the left door started to fail. Next was the ice maker (made by Samsung!). The water filter needs to be changed every 6 mos. The first change was fine, the second change was not recognized by the computer and the change filter display was constantly illuminated. I had a service tech out who suggested I try another filter, perhaps my replacement was defective. I could ignore the display, but it quit making ice. Then it started making ice again sporadically. At this point, the tech suggested I order a new ice making unit and filter valve. Before I could even place the order, the machine went hyper and made so much ice it overflowed (supposed to have a sensor to prevent that) blocking the back of the freezer drawer so that it could not close. After removing the ice blockage, the flimsy top freezer shelf (which holds the ice bin) would not close and small piece of plastic that kept it in place fell off. Upshot, had to turn off the erratic ice maker, permanently remove the top shelf and bin, and we now have no ice mid-summer.I did my research and had ordered a KitchenAid, problem with stocking and time crunch so ended up with this very expensive and disappointing model on the recommendation of the sales person. Massive mistake! Top of the line machines should NOT be made with cheap parts. It also appears that the warranty will not cover any of the parts or labor to replace. Ive built many kitchens, but this is the first appliance that Ive ever regretted purchasing. Caveat emptor!

We remodeled our kitchen and chose a Thermador stove. Four gas burners, an electric griddle in the middle and the oven. From the start there was a terrible odor like wires burning. The griddle never worked well. A couple months later nothing works except the gas burners!! Have had 5 visits from the appliance repair company in our area and 2 parts replaced, actually 3 as the first one didnt work. Very Very Very slow responses to our problem from this company. Wish we would have purchased a Wolf. Its almost time for snow in MN and the grill outside will not be as convenient. DO NOT PURCHASE THERMADOR, my opinion!

Bought the Freedom Induction Cooktop 7 years ago. First broke down two months out of 3 year warranty then again at seven year mark. Customer support was extremely poor. Thermador Serviceman said he had never been trained on the stove and didn’t know what to do. Both times it was the main module that went. First repair was over $600 and this repair would have been Over $1400. Customer service would not tell me whether a new part would have been modified to fix the obvious problem (as written up all over the internet). We chosen to pursue our FREEDOM from THERMACRAP and choose to INDUCT them into the Hall of Poor Quality and Customer Support. We have had much better success with KitchenAid.

Two and a half months ago my CIT365DS induction cook-top displayed an F0 error code. Two burners are out. I repeatedly called tech support and they couldnt find an authorized repair tech in my area. After 2 months I finally got a call from South Carolina telling me that I am on my own in finding someone to service my cook-top. I have the name of the Thermador service technician in Huntington Beach, Ca who for three weeks failed to call the one person left who is qualified to repair this thing. I even spoke with this Thermador technician last week and he assured me that he would call the service company in Port Angeles and arrange a service call. He failed miserably in making that call. I have never run across a company that holds customer satisfaction in such little regard. Yes, I am angry.

I am the not so proud owner of a Thermador 302 series double wall oven with a malfunctioning right side door hinge and hinge receiver. Thermador no longer manufactures the parts and refused to assist me in locating them. The parts are difficult to find because the same parts are made for different companies using different part numbers and they are not returnable, so if you buy the wrong part youre stuck with it. In my case, the parts amount to about $400 (for stamped metal pieces) and Im neither willing nor able to take that risk. The oven is only 10 years old, which according to Thermadors customer support (or lack thereof) is beyond its life expectancy, and absolves them of any responsibility to support their product. They dont even have a technical support department, who could have told me not to bother spending $100 on a service call because the parts are no longer available. So there you have it folks, if you want a $2,000.00 metal planter, then go with Thermador. Otherwise STAY AWAY! DO NOT BUY THERMADOR PRODUCTS, YOU WILL BE SORRY!!!

We bought a flat cook Electric oven double, high price, and a dishwasher. When installed, did not work, new set of kitchen appliances. We call Thermador to fix it. No help available. We called Best Buy store Pacific section, no help. Poor support, non-professional customer service. We don’t recommend this brand. Poor company. Stay away from it, high price, poor brand and service.

This combination steam oven unit is a wonderful idea with a terrible implementation. We have now had a repair person (from Mr. Appliance, who is AMAZING!!) come out 5 times; 4 times to do something about the leaking steam oven. They even had him replace the water bottle because the original design was faulty, but it still leaks. After using the unit about 20 minutes, water leaks out the bottom of the oven and drips onto the control panel of the warming drawer, which then shorts out. They have had to replace the control panel on the warming drawer twice. I called Thermador again to get the unit replaced. I had to send my original sales receipt (even though they already have it because I registered the product right after it was installed) and technician invoices from the repairs (even though the repair technician calls them every time to get their help to resolve the problem). After a couple of days, I get an email back saying they have made a decision, but they cannot relay the results of their decision via phone or email, so I call customer service and have to wait in the regular queue...after finally getting someone, I am told there is nothing in the file. I read her the email that was sent, she put me on hold again for probably at least 5 minutes and came back saying they made a decision that the unit works properly; even after I submitted the diagnosis from the repair tech showing that the unit is not working. The technician was out again today and took pictures and sent them to Thermador to hopefully get this unit replaced. After spending 28 minutes on the phone, I learned that they were not going to honor their warranty based on my request and now that the technician sent them pictures, it was being escalated to management for a review. The customer service person told me it would be another 24-48 hours until they make a decision. Will update when we hear.

12 years ago we redid our kitchen and installed premium appliances including the Thermador double wall oven C302. In that time the oven has performed well but required 3 expensive service calls to replace the relay board to a tune of $500 per repair. Recently, the part needed replacing and I used Thermadors official repair company, booked on the Thermador website. The initial estimate was $646.00, dismayed but determined to repair it (after careful consideration of replacement cost), I forged on. At the end of the service call another $21.00 part was needed, another service call. $181.00 in labor costs to install a $21.00 part. Multiple convos with company, no willingness at all to reduce cost.

We have purchased a Thermador Professional gas range, electric wall oven and warming drawer. The range and wall oven have given us many issues, particularly the Professional gas range. Seems comical to us that it is referred to as a Professional Series. We very rarely use the range and yet it is the most likely to break down when we do utilize. We have had most (close to all) of the electronics replaced; the ignitors several times! We have just had service once again performed for a measly cost of just under $1,200 and after the first use, the range once again does not work! Oh yes, we were without the use of the product for approximately 1 1/2 months as we waited for parts! This is so ridiculous saying nothing of the fact that it is extremely expensive! We will never purchase Thermador again, never!

We just replaced a 15 year old Thermador Professional gas range and oven with a new 36” Thermador Professional 366 range and oven. About $10,000 invested with installation. Most disappointed on delivery to find new oven door quite dirty in between the glass windows. Also oven temperature about 60-70 degrees hotter than the dial setting. The worst, however, is that a new oven rack that was soaked in water for about 6-7 hours to remove some baked on cheese has started to rust. Obviously there is no quality control at factory and cheap materials are used for components. We have had two Wolf range/ovens and have been most happy with them. I would strongly recommend anyone looking for a top of line range/oven forget about the Thermador line.

Since Thanksgiving Eve our 7 year old wall oven SDC302ZS has been showing error codes and dying at all the inopportune times. I dont use the oven all that frequently, maybe twice a week, so its very disappointing to think it may be dying after 7 years of light usage. When it was working in the past, I was very satisfied with its options and convection performances. I would like to ask Michael who wrote a Dec. 24, 2014 review, where he purchased the electronic part that failed, since his description of what failed on his oven sounds exactly like what were going through. I cant afford a $500 repair bill for a $5 part, but think my handyman could handle the repair if I provide the part.

Love my Thermador gas stove! Everyday meals are cooked well. The downside about it is that it is very expensive to maintain but the quality of cooking is excellent. It has two ovens and six cookers with a top grill. Since it's a gas stove I save a lot in electricity.

I own several Thermador appliances from our newly purchased renovated home. The self standing products such as fridge seems to work fine. But any appliances that are connected to external factors (kitchen hood, stove or dish washer) have all caused problems. To make the situation worse, they have the most unwilling to help customer service only next to the cable companies. It took me a total of 6 full months of calling them every week to finally have them send a real technician that told us what we all knew from the beginning - that our kitchen hood motor is bad. The first few that were sent out had told me that our internal motor is missing when the model itself never had internal motor, or said it was the electricians fault, which I had paid for different electrician only to find out that the wiring was normal and working. I found out that those technicians were fired after a few weeks and they werent able to send a good one until the next month.About warranty policy: I purchased a newly renovated home where no one had lived here before. The operators I spoke to for the first 5 months have consistently told me that I am covered under warranty since I moved to a newly renovated house. By the time the last technician told me finally that I need to get the motor replaced, I called the customer service again. This time the operator lady told me as soon as I mentioned that I need a replacement product as per the warranty, that suddenly I am no longer under warranty and I should pay for my own. She said that I am merely a new purchaser of the renovated home and I am not considered a legitimate warranty receiver. I wish I could retrieve the previous phone conversations I had with the company. When I demanded to speak with a higher manager she simply put me on hold. For a very, very long time. This is my experience with Thermador. If you thought paying for a large sum for this product will save you from customer service misery, think again. I have had better experience with GE and Samsung products.

I can do more than one thing in it at different temperatures. With this I can cook a dinner for a lot of people in less time. After its easy to clean and does not take a lot of space. The value is good. With all that it does it is worth the price of it. I would buy it again if I need to get on. It looks good, it makes the kitchen look like its better. With the two side by side it does not take up a lot of room in the kitchen. The color goes with everything in it. It fits into small spaces which makes it easy to have a lot of other stuff in the kitchen also. With this I can add other stuff I want to have in the kitchen also.

In designing our custom kitchen we wanted a separate refrigerator, freezer and wine cooler that is counter depth. Thermador was having a sale and we took advantage of it and saved several thousand $. They work great, stainless steel looks great and is easy to clean.

We bought all Thermador appliances when we remodeled our kitchen. The double ovens have been nothing but trouble. We have had to replace the ignitors twice on the small oven and twice on the large oven. When I tell you the larger oven may have been used 10 times in between replacements, I might be exaggerating. Thermador refuses to do anything. When you call they are happy to note your concern in the account and that is it! We should have gone with Wolf.

Buy any other brand other than Thermador for refrigeration! Fortunately we only purchased the under counter drawers but 2 motherboards have been replaced and it still is pinging 3 times every time the compressor goes on. First problem- the drawers just stopped cooling - first motherboard replacement after 4 months of waiting for them. Second problem- the pinging that happens when you accidentally leave the doors ajar, once it went off, it would not stop even though closed. Motherboard #2 replaced and the control panel after 3 weeks of waiting. Repair guy left, and now it is still pinging 3 times when the compressor goes on. What a friggin nightmare for $6000 bucks. Should have bought a sub zero or any other brand. This thing is a lemon, and going out of warranty soon- would never buy a Thermador again! A company that does not understand how to do refrigeration has no business selling them.

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they havent been helpful to find a solution.The fridge suffers from a slow ice maker. After 24 hrs, the bin is only about two inches deep of ice. The motor was replaced, no success. Bosch told the techs to lower the temp from zero to -4. That didnt work either. The techs have asked for further help from a Bosch area rep on both issues but they havent been forthcoming. Ive also sought help from the store who sold us the appliances. They forwarded my video of the noise to Bosch personnel, but they havent responded either. My patience has run out. If Bosch was responsive and helpful with a solution, this review would be more positive.

Do not buy Thermador! I own a 48 oven/range that was installed in 2007. I have rarely used it because it is a vacation home. Parts are no longer available (really?) and it looks like many people are looking for the same part...front wiring harness. This is a top of the line range that almost burnt the house down! I have spent $300 on service reps getting it diagnosed and hours looking for the part online because the service reps can only sell me Thermador parts which are no longer made! REALLY?? And, Thermador customer service...can only say sorry, we no longer make the part. Do they really think that I will buy another $12,500 appliance from them? Anybody know of any class action suits? I own 2 of these units and I am ready to take them down!

I purchased $20K in Thermador kitchen and BBQ appliances in 2012. Products are attractive and appear well built and have generally performed OK, but Customer Care has been consistently terrible. The cooktop hood collects oil in a tray which leaked oil and stained our granite backsplash. After two service calls we fixed it ourselves, but too late for our backsplash - see a similar earlier posting also on this site (This is a simple design fix which any design engineering student could identify and remedy). Refrig unit failed recently after six years, and is still under warranty for parts.However, Thermador has no authorized refrig service provider covering this area (where we purchased from their dealer) and will not provide warranty parts to a non-authorized servicer. The BBQ unit does not distribute gas evenly and one side is always much hotter than the other. The Bosch dishwasher works well but retains a residual food odor - its stainless steel but plastic parts seem hold the odor. We havent bothered to approach Thermador on this. Thermador quality is way under part, and the company is very poorly run with respect to customer experience and satisfaction.I live in one of the fastest growing upscale communities in Southern California - one would think service availability for this area would be a priority. Nope. I have always been polite and respectful in my calls to Thermador - the first level staff is polite and tries to be helpful, but supervision and management has been curt and annoyed with my requests for help. Wish I had found this site prior to our purchase - we surely would have gone elsewhere, and you should too.

After much research we purchased a higher end stove which at the time we paid over $6000 for. We remodeled an old farmhouse and built the kitchen around the stove. Soon after we had it we had to have a few service calls but that was no big deal. Now only four of the burners work and we called out a Thermador service tech who informed us they no longer make parts to fix it. I called the Thermador factory and talked with customer service who also stated they no longer made parts and told us we were out of luck and the stove is 19 years old. That is unacceptable to me. The attitude I received was shameful. Just because an appliance is nineteen years old should not make it obsolete. I assure you I will never purchase any Thermador product in my lifetime and I will ensure any family member will NOT purchase one either. It is hard for me to believe that that just quit making parts and it is not only for my model either, it is for numerous models they misrepresented when they sold them.

I purchased a Thermador refrigerator, an oven and a refrigerated drawer to hold cans/bottles about a year and one-half ago. So far Ive had to have the Thermador repairman come to fix each one of these products. The drawer actually stopped working altogether. The repairman was scheduled weeks if not months ago. We confirmed with Thermador yesterday that he was coming as these items are in our beach house so we arent always there and need to coordinate to make sure we are there. The repairman called us this morning and said, I dont know why they scheduled me today. I only go to your town on Tuesdays and Thursdays. When the products work they seem fine, but you can definitely do better than this - especially given its reputation as a premium brand. Try Subzero or Wolf.

Have an ice maker problem. Called Thermador and they sent out their certified service tech a week later. They want $525 for a new ice maker that I bought for $325 over the net. Called Thermador to get info on removing special screws and they informed me that they dont provide tech support to homeowners, only service techs. Own a Sub-Zero fridge and the difference in their customer service and Thermadors is night and day. Will never buy another Thermador product again.

We have purchased a full range of new Thermador appliances from Howard’s. We were instructed to make full payment for everything in July to ensure we get all our appliances in time for installation by end August. We are still waiting for our oven and microwave which we are told is on backorder for end October. They blame it on Thermador slow production. Why take our money if they can’t deliver? Calling Thermador to complain is the most horrific experience to go through. They keep you on hold for more than an hour and then cut you off. Twice!!! We have made a terrible mistake going with this brand, I can just imagine how their after sales experience is going to be if this is still pre-installation?!

We have had our custom Thermador side-by-side refrigerator since we remodeled our home 9 years ago. With its matching cabinetry, it is a beautiful addition to our kitchen. It has worked perfectly since installation and has never required a repair. I have been 100% satisfied with it.

Love our 36 inch wide counter depth refrigerator freezer. Very well built and heavy, compressor is quiet when running and exterior finish is excellent. Well lit inside and thoughtful side door storage. But due to depth, interior size is compromised.

Our drip pan for our indoor grill started bubbling & the paint chipped off. My first impression with the customer service rep was great. Then I received the phone call that Thermador refused to replace the drip pan after owning the stove top/oven barely after 1 year. What a huge disappointment; you spend so much money thinking the product will be high quality and in return they refuse to own up to a defect and provide good customer service. All of our appliances in our new remodeled kitchen are Thermador; I am afraid of what will not work next and what they wont replace!

Bought the dual fuel range ($15,000), column fridge, column wine fridge and d/w in fall 2016. Oven failed for our first Thanksgiving AND this Thanksgiving. Seriously?! ?Bought a countertop turkey roaster (thank you, Costco!) that saved our holiday. Have had SEVEN service calls - our THIRD defective computer board is being replaced this morning. Hinges replaced on main oven in June. Angry does not begin to articulate my feelings about this sham company. The last customer service rep was beyond rude - after holding 15 minutes to reach the rep and explaining our unacceptable situation, the rep said, I dont know what you want. What I want is a $15,000 oven that is one year old to freaking WORK!! Do not waste your $$ on these appliances. Buy good looking cheaper ones and replace as needed. And dont forget to buy a turkey roaster! They are still on sale at Costco!

My Thermador double oven is only 3yrs old. The first problem I had was to replace the clock. It had stop working. Thank goodness it was still under warranty that time. Now after 3 years having the oven, my stress level had sky rocket. First, it took over a month to finally to get an authorized technician to come out to look at it. So, I had 3 technicians to tell me what parts I need to replace it. Thermador have given me 50% off the price of the parts. Well I guess the management felt sorry for me since it took over a month to get a Technician out here. So, the technician ask me to order the first two parts which was the wire harness & module control. Well it still didnt work. So I order the 3rd parts; it still didnt work. Then I finally order the 4th part which is the power supply. My oven is still not working! For the fourth time of replacing this parts. This oven is totally curse. This is beyond me. I have never in my life had never run into this kind of problem. Worse than a vehicle. This issue has been going on for 5 months now. Please if someone is reading this or had the same similar incident. I need help!

We purchased all Thermador Equipment for a kitchen remodel. After two weeks the refrigerator handle fell off our $9,000 column refrigerator/Freezer, then a couple weeks later the freezer handle fell off too. I contacted Setzers (who I bought the equipment from here in Jacksonville FL) who contacted the repair center. This was in Mid February, and after several emails and calls it is now Mid May and still nothing! I also call Thermador who really didnt seem to care that their equipment is falling apart. I spent over $20,000 on Thermador Equipment, you would think they would have been somewhat concerned! Im still working on getting these handles put on but I would not recommend getting Thermador. I will never use them or Setzers again!

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they cant come during that time.

I live in British Columbia, Canada. I have a Thermador gas stove PRSG304 which I love when it is working. It is the heart of my house. HOWEVER it requires replacement of switches and the BK igniter about every two years at a cost of about $300. So now we are looking at about $1,000 in repairs since I have had it. I have sucked that up, but now I cant even get service. This year, the local authorized repair guy took three weeks to come out, said hed order the parts and then never came back despite phone calls. The second authorized repair guy could also not get out for three weeks and then did not show up for scheduled appointments twice, also despite calls and confirmation, so I gave up on him. I finally got in touch directly with Thermador Canada. They sent out a guy three weeks ago who said he would provide me with an estimate and order the parts. Still no estimate for the repair. They say hes coming back on November 15th but I have no idea of what its going to cost. I have phoned them 4 times and still nothing even though they commit to getting back to me. I have now been without two burners and my oven for several months. Why on earth would I ever buy Thermador again???? All I have is a beautiful piece of junk in my kitchen.

Easy to use, easy to clean up. It’s a quick oven as well. Love it. I like the idea of multiple uses for the one oven. It’s a microwave, it’s an oven, it’s a convection oven.

Same as others, problems with ice maker (my brother has the same fridge and same problems). Also, the glass shelf simply exploded when I ran it under hot water (after waiting for it to get to room temp). Not only will Thermador not acknowledge that, they want almost $300 to replace it and then dont even have a replacement in stock -- been waiting 3 months. Ill never buy another Thermador product.

Our Thermador range needed parts and now we are finding out Thermador does not keep parts past 7 years. Apparently they dont expect their products to last more than 7 years or they just force their customers to have to buy another expensive item to replace it. Thermador should be ashamed of themselves and customers need to seriously think about purchasing a product they can not service after 7 years! We learned the hard way and now have to reinvest $12,000 for a range!

We purchased a brand new Thermador Range based on the fact that weve owned one in the past and loved it. Since we moved into our brand new house, the oven has not worked. They have sent a tech out four times to repair it and it has been three months and we still do not have a working oven. They have finally agreed to replace the oven but cant tell us when we will receive it. This company has horrible customer service and could not simply apologize and offer any sort of compensation for the inconvenience. We will never again purchase Thermador products based on their inadequate customer service skills. I finally spoke with a supervisor named Marie who said that she could send me a cutting board for my inconvenience. Do yourself a favor and purchase a Wolf Range rather than Thermador. We have a Subzero refrigerator and that company called to review how we like our fridge, what was our experience like and is there anything they could do to improve their service. Thats a company who truly cares and understands how to be successful. From now on I will only purchase Wolf/Subzero appliances.

Many functions for the fridge and love the stainless steel. Has nice drawers that are interchangeable and a new modern design. Have purchased and would recommend to anyone looking for a new fridge. The refrigerator has a nice variety of settings to adjust the temperature. It also runs excellent and make lettuce and meats always stay crisp. The refrigerator has beautiful stainless steel door with a movable compartments so you can put a cake in there. The amount of room really helps because I can pack a fridge. Made it easier to have a lot of more storage and flexible cooling settings. Ever since my old refrigerator, Ive been looking to replace it since the late 90s. My old one was horribly outdated and didnt seem to hold my valuable food anymore. Purchasing this new one has changed my life for me and my family. This product was so high quality my aunt went and purchased one from one of the retailers. Amazing drawer spaces and high end LED lighting along with French doors. Perfect for my huge home gatherings and keeps beer cold.

After reading all the reviews of others who were also misinformed as I in thinking that buying an overpriced Thermador appliance would be providing me with at least a reliable product and some form of customer service. This confirms that Thermador is not all that it thinks it is. I also attempted via email to contact the CEO of Thermador. I have wrote several emails/letter to Customer Service and its like I dont exist. My Freezer/Fridge unit was purchased 2017 and within a month I has calling for a repair and it has been ongoing issue. I have to treat my $10,000 freezer as if owned a 1920 ice box freezer and manually remove everything and chip out the built up ice. This is the sacrifice I need to do so that I can maybe enjoy ice when it decides to produce some. Thermador has decide to abandoned their customers so we can make sure that we can share our experience with as many Thermador potential customers and save them from also being mislead. Word of mouth (internet/social media) is very effective. I am very interested in starting a Class Act Suit against Thermador. **

We bought Thermador appliances for our kitchen when we remodeled at the year 2010. We expect these luxury appliances can last long long time because they are all built-in units. First, we received damage refrigerator aluminum panel at the beginning that we need to hold the installation to wait for replacement. It took almost all day to install the refrigerator. Three years ago, the motors need to be replaced. It took half day to replace because you need special tool and only have very limited space to work. Now, we have the 2nd failure of microwave in last two years and We were told the microwave is not repairable. It is almost $6,000 because it is one unit with the oven. As an owner experience of Thermador, the quality is not you can trust. Do not be fooled by their pictures or promotion. Their quality is very LOW.

Wow. We have had so many problems with our gas range since purchased. We have a service warranty for 5 years and were lucky visits were covered. The experience of 2-3 visits per year for multiple problems is a nightmare. Burners out, potentiometers out, sparking constantly, oven burners out or shot. Wait for parts weeks at a time..... Like others, pretty range sits not of any use. Help....

This is the first time we have used a Thermador dishwasher. This item is super quiet and looks fantastic with our appliance replacements. It came as a bonus purchase with our Thermador bundle. We are so happy with how clean the dishes get and easy of use. Sometimes we have to do a double take to see if it is really running - love that problem.

I bought an entire Thermador kitchen. The worst initial problem was that the range hood template was misdesigned, causing a huge hole to be cut in the wall and completely in the wrong location.Thermador service hung up the phone on us, refused to answer subsequent calls and refused to discuss or rectify the problem. The stovetop failed after the first 6 months. The double oven board burned out to the tune of $600 in the first year.Everything they make is pure junk. Buyer, beware: caveat emptor... Do yourself a favor and buy anything but Thermador. Its all overpriced **!

48 Thermador Pro Range - We bought the unit 6 months ago and love it! It comes with a comprehensive manual that explains how to use every part of the range, including temperatures and times. We also bought a hood fan and DW. Love them both as well. Cooking and cleaning has become a pleasure.

I don’t think I have ever written a review until now. I am just heartbroken. We spent $30k on a Thermador appliance package two years ago and have had so many issues! I am an avid cook and baker and also teach cooking classes in my home kitchen. I was so excited to install these gorgeous appliances into my kitchen even though it was a huge sacrifice for our budget. We bought the 4 burner with electric griddle cooktop, the built-in fridge and freezer, the double ovens, dishwasher and range hood. Our kitchen is gorgeous but that’s where the excitement stops. We have had multiple repairman to our house to try and fix our appliances with no results. Our burners on the cooktop don’t get very hot so it takes over 20 minutes to boil a pot of water. I can not can or even sear meat on on my stovetop which is a huge letdown. I have had two repairman and the gas company all out to look at it and they are perplexed and say there is nothing wrong with the installation or the gas line, that’s just how the stove cooks. Meanwhile our crazy expensive freezer has stopped producing ice and water and is leaking from somewhere and completely ruining our hardwood floors we installed during our remodel. They are built-in so you can’t just pull them out and find the problem, you have to wait for a professional. I live near a big city and there are only 2 repair places in our area. We have been waiting for over a month and the problem is still not fixed. The part is on backorder so meanwhile, our floor continues to warp and is now sleeping into our cabinetry. I just want to cry. I had such high expectations for these beautiful appliances and to say we have been “let down” is a complete understatement. Please spare yourself the frustration and disappointment and look elsewhere for your professional appliances.

I contacted Thermador customer service in AUGUST to request service for my water dispenser. The water button stopped working. It is now DECEMBER. Over the last four months we received the wrong part no less than 3 times. The part is estimated to cost in the $500 range. The technician rigged the button to work on his last visit but it ultimately failed. I called customer service again today - asked for a supervisor who was horrible. No answer/update/information. She told me she would get back to me which I assume will be much like no one has done since AUG. Apparently this kind of thing can take months. I told her it HAS BEEN MONTHS. Please Thermador... come fix my water dispenser!

We purchased both of these units. Thought we would not have to worry about buying appliances for awhile...wrong!! The panel on the oven, even if you are cooking, turns off... starts beeping with a code f24. Thermador is fully aware of this problem. There is also a recall. If you try using the self-clean feature, the oven can catch fire. I did an online search for this oven. There is a recall -- An 800 number is listed on line for the owner to call. This is to set up a repairman to come out. This site claims they are open to take callers 24/7. I have heard a recorded message that has said, Thank you for calling, a customer service person will be with you shortly. I have heard this message 178 times as of this minute. As for the propane cook top, with the built in BBQ, the flames are so low, I stopped using the cook top, called out a repairman. He said, No way can I increase the flame size. Cost to me -- over $9,000.00, PLUS INSTALLATION. So, if you still want to purchase anything Thermador, you have a problem...it will be on you. You have been warned.

Thermador KBUDT4850A10 - We purchased this $7,000 refrigerator for a kitchen remodel. It came with a 10 year warranty. After a couple of months of use we noticed that the ice in the ice maker bin was melting and freezing back together in a large clump. We placed a service call only to be told that this refrigerator does that and there is nothing to fix- it is a design flaw. We have put up with this flaw for the 6 years we have owned this lemon having to dump the ice maker every couple of weeks. Now we have a dent in one of the stainless steel doors. I purchased a replacement door skin for over $700 and placed a call to the support line for help with the install. I was told the only help they could give me was a rate of $129 for the service call and $129 per hour for the repair. I asked for a schematic for the door so I could do it myself and they again refused to help or supply the schematic or repair instructions. I am sure I can figure out how to install this part without their help but it would have went a long way to show a little customer service.

Found out Thermador doesnt make replacement parts for appliances over 7 years old. Self clean lock device isnt working and $160 service call to find this out. 13 year old range paid $2,600! I will NEVER recommend or purchase Thermador again. This range looks brand new. I ran the self clean twice a year. This is HORRIBLE customer service.

Bought all products (wall oven, range, refrigerator) from Best Buy. Sale items packaged together. Biggest mistake of my life. Fridge did not work from get go. Got no response from either company until I hit their web pages and blasted them. Now, less than four years later, ice maker does not work. Over $500 to fix with a one year warranty. I do not need $500 worth of ice for one year. Wall oven: less than four years old. Close to $600 to replace heating board, again with only one year warranty. Range: sold to me not explaining it was for a center island. Didnt work. Shut down completely when turned on. Had to pull away from wall to get it to work. Ive seen several complaints similar to mine with products from Best Buy. I think we should start a class action lawsuit.

Thermador Dual Supply Range - PD484GGEBS-4 burnerOur Thermador Oven stopped working (oven) due to what they called a control board short issue. Thermador has no record for this issue and we were routed to a local repair (Gourmet Appliances). This was after 4 years of use. The control board materials to replace it was about $800 and installation just over $1000.Now after 5 years after a normal cleaning mode, the oven switched to automatically release the door after cleaning and was stuck. We are really concerned over the quality of this product; a professional series product. I have saved the original control board if you wish to pursue. I also urge action against Thermador for their quality problems and lack of quality service.

I purchased my complete set of Thermador appliances back in 2006 and installed them in my new kitchen in 2007. In August of this year 2014 the fridge/freezer stopped working and after 2 months of dealing with their customer support and technicians it still doesnt work. I had to purchase a used one off of Craigslist as a temporary just to get by. After several phone calls and much complaining they finally offered to replace it but only if I could show my original receipt/proof of purchase, which of course I can’t find and the dealer is out of business. To add insult to injury I had to pay them just under $900 for labor to have their unqualified technicians come out 4 times. If I ever see the salesperson that talked me into this stuff I think I will punch him in the nose.

Dont buy Thermador ranges. A COMPLETE WASTE OF MONEY AND A LOT OF IT. Weve had the ProGrand garbage for 1 year. Excluding previous problems, the most recent is the oven lights no longer function. Called Thermador for assistance. They stated that while still under warranty, the oven bulbs (2 of them) are a routine consumer maintenance issue and a tech would not be assigned. So, I spent $40 for a bulb. Despite I specified that no lights function in the oven, Thermador sent me only 1 light. With much difficulty, I replaced the defective bulb in the lower right of the oven. Powered the oven back up, AND NOTHING. Removed the new bulb and placed it into the upper left socket. After powering back up, AND NOTHING.Frankly, Ive never had to replace an oven bulb in a 10 year old oven, you know, the far cheaper commonly found brand names of Kenmore, Amana, Frigidaire or other LOW END ovens. But for $10,000 you can buy a Pro Grand and have all kinds of fun calling for support, technicians, and an oven that is pure, bonafide garbage. Get this, in preheating mode, the oven will on occasion never reach set point. Rebooting the power supply seems to help. The racks are a dream too. They are extremely difficult to interchange to a new height setting. And they DONT CARE.On a prior occasion speaking with Thermador support, I asked if I could convey my dissatisfaction with their quality group. Specifically, they have some serious quality control issues. I was told that was not possible. This oven, and the lack of Thermadors concern is all the reason a consumer needs to know that this product is garbage and very expensive at that, relatively to conventional offerings. STAY AWAY, DONT BUY A THERMADOR OVEN.

I thought I would pay more and receive a better quality oven. I purchased double ovens - Thermador and am extremely unhappy. They both stopped working after about 10 uses. Thermador customer service was useless, telling me I had to get a repair company here before they’d consider paying. These ovens were installed late August 2019! Cannot get anyone here for a week. Do not buy Thermador both because of poor quality and nonexistent customer service.

I recently purchased a Thermador double wall oven. Since I was replacing an existing Thermador double wall oven and needed the same size, I did not check the reviews. My mistake. The ovens do not properly heat, so I contacted the store where I purchased the ovens and they came and checked them out. According to Yale Electric where I purchased the ovens, I should not expect the ovens to be at temp when the ovens register that they are at temp. I was told to preheat for a half an hour before using. Even when I do this, the ovens do not properly heat. Second issue is with the door venting system. The vents are just above the window, and while you cook, splattering can seep into the space leaving you with streaks and food on the inside of the glass. There is no way to clean it. I would not recommend purchasing a Thermador and regret my decision to do so.

It is amazing these oven units cost so much, considering they are so poorly made. However, my biggest problem with Thermador appliances is that the authorized repair people are laughably inadequate. Guy came to fix our oven and was beyond insulting to me. I requested a second guy, who fixed the first problem but then did something that incapacitated 3 out of 6 of our burners, which had worked perfectly when he walked in the door. He told me it would be another $1000 to fix the burners. Really? In the last house we rented, we had a Thermador microwave which did nothing but turn food into a slimy mess. Popcorn could not be made in the microwave. Really? This brand seems awful all the way around.

We purchased a Thermador oven 2 years ago and it hasnt been working properly from the very beginning. We have gotten gas smell coming from the oven. Thermador has either come out to fix it or sent a subcontractor to fix it now 3 times. Each time the technicians instruments register an of gas. The technicians suggestions range from altering the settings inside to replacing parts to replacing the oven door. It originally took 3 attempts to install it properly. When first being installed, the hood was attached partially to my ceiling but the installers informed me that it wasnt their job to install the exhaust hood. Why would I need to contact Thermador specifically to have the hood installed, when I obviously purchased both? Last week I noticed the gas smell again as I was cooking bacon in the oven. I took the bacon out and clearly half the bacon was cooked and the other half was very underdone. The next day was Thanksgiving and the same happened with the turkey. I took photos, one leg was still bloody and rawish looking while the other leg was completely done. Plus there was a strong gas odor so I know something wasnt igniting in the oven again. This has been going on since we purchased the oven. I called technical support and they informed me they couldnt get a repair person out until January, and its November right now. The thing has never worked properly, they have some nerve telling me they cant come out and fix it until January. So they gave me the number of the subcontractor they refer people to and I called them several days ago. I had to leave a message. The next day I received a call that my information would be sent to the technician who would call me to schedule and I have not as of yet heard back, 3 days later. I will absolutely never deal with this company again.

Thermador oven is a piece of ** - If you read all of the above complaints about Thermador, from the constant and costly repairs to the bad attitude of the representatives on the companys consumer-unfriendly phone line, then you will have the idea of what Ive been through with this Thermador. I will tell anybody who asks and then some, not to buy a Thermador. Stay away from Thermador!

We purchased a suite of Thermador appliances when we built our new home in Autumn of 2011. This is the THIRD ignition we have had to repair. We were told not to use the self-cleaning option because it causes burnout to the ignition. We have not used it but again the ignitor will not light the convection oven, which is the large side. We bought the oven because we like to entertain and nothing is worse than having a house full of people for dinner and the oven just wont light. The store where we purchased the range says go back to Thermador. Thermador says it is not longer under warranty. Very unsatisfied to have spent such a large amount on an appliance to have it unreliable. Will never buy another Bosch product nor will I recommend to anyone.

The double wall oven is 2 years old and very seldom used. When using the upper oven, the probe light is on. I could not set the temp of the oven as the probe was primary. We never used the probe in any cooking process. An authorized tech for Thermador came and narrowed down the problem to be the probe element of the motherboard needs to be replaced. The cost range is between $525-775 to repair both. Thermadors response, It is not under warranty! The tech made an interesting observation when he opened the oven door. Is this a new oven or do you not use it much? Never again will we purchase Thermador.

After purchasing our Thermador Range, Model # PRD366GHU in 2011, the oven has stopped working on multiple occasions. Only to finally find out, from the most recent service tech, that there is a design flaw in the range and the heat of the oven when its in self-clean mode, trips a high-temp cut off, leaving the oven inoperable until the cut off is reset. So after spending all of the money that this high-end brand charges, youd expect some sort of resolution from Thermador customer support... not so fast.They have started a file, not approved reimbursement of the service calls and I continue to chase them after being promised callbacks. This seems to be a serious defect in this range, with multiple complaints regarding this very same issue. There appears to be no work around, other than not using the self-clean mode, REALLY? Consumers be aware. Thermador needs to respond and address this issue with their consumers. Ive totally lost all brand loyalty.

I scheduled a repair over a month ago to repair my dishwasher. I took the day off to meet the service repairman. I called to confirm on the day of the appointment and I was told that the service tech did not have the part I needed, so I had to reschedule for two weeks later. When I called today to confirm, Thermador had not lodged the service order correctly and the service repairman still did not have the part we needed. I took the day off of work again today. I had to reschedule again for over a week for the next service call. I have now been without a working dishwasher for almost two months. The lack of concern here is really upsetting and I am out time and money because of the ineptitude of the Thermador Service department. I would think twice before ordering a Thermador appliance.

I have 2, 36 full size Thermador ovens that are 11 yrs old. I have already replaced the control panel on each - a $400 part plus labor. Now one oven is not heating due to a bad bake element and sensor. I can replace the bake element but the $40 sensor is no longer available. Thermador tells me that my ovens are obsolete - just buy 2 new ovens!!! I have to spend $8000 because they will not make replacement parts. This is sooo wrong on every level - lets just trash the old ones in a landfill and keep the company making money off the unsuspecting consumer. NEVER BUY A THERMADOR!!!

We had a range from Thermador that never quite worked. After growing frustration, we finally called service and they told us that there was a defect with the logic board for our year of manufacture. However, because we waited so long (partially because of the pandemic) we were out of our two year warranty and they wouldnt repair the defect without spending $700 on the repair. This is for a $20,000+ range. Avoid this company like the plague.

Been having trouble with my Thermador PRL304EG ever since I have had it since 2006. Main electronic board after board, repair man cant put the finger on the issue. Maybe if parts were not made in China... They could make better ranges. Oven stops heating, or decides what it wants to do. I got a lemon in Thermador, or did I?? Probably all then same little cheap ranges... wont put their pants on and just replace unit. Repair cost for a Thermador is like 600.00 to $1000 a year (at least 2 services a year). If you want my advice, stay away from Thermador, because they sure do! Run Thermador run. Range should be giving me repair codes, but never in 10 years did it give any codes, not even once.

We recently bought a Thermador cooktop that comes with a downdraft exhaust. This was around the end of June 2017. The Range fit in fine, however the exhaust piece was broken and did not work, so they said they would order a replacement for us. We waited for the next piece for more than two months to come in. After which the company would give excuse after excuse about the piece not coming in or the installer not being available. After which the installer finally came, early October. And again the piece was faulty and did not fit nor did it work. Now after talking to customer service multiple times, they keep giving excuses and apologies, telling us to wait a few weeks for the installer to come out. In addition, have not tried to remedy the service by offering us any prompt service and refuse to offer any alternative cooktop/range set. The set cost $2000+ and we have been without the exhaust for three months now.

Biggest mistake ever. I bought a Thermador 38 range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

We purchased a Thermador double oven and had it installed the day after Thanksgiving. Seemed ok for the first few weeks but then the bottom oven stopped working. Reset the circuit breaker and the bottom oven turned back on. Went to rotisserie a prime rib on Christmas Eve, rotisserie wouldn’t turn. Ended up using the roast option. Called the appliance store where we bought the oven and Thermador to get a technician to come out. While waiting on parts the upper steamer oven stopped working completely. Resetting the circuit breaker didn’t help. We finally got the bottom oven fixed a couple weeks ago but the technician didn’t know anything about the upper oven problem. So now we wait until the parts arrive for the upper oven. Four months and $8000 worth of disappointment.