I purchased a GE Profile™ 2.1 Cu. Ft. Over-The-Range Sensor Microwave Oven and paid over $500. I have had it 3 years and in the first 6 months it broke. It was under warranty and the $400 fee (door replacement) was covered. Then it broke 1 1/2 years later and I received a quote for $200 in labor plus the cost of parts (no longer under warranty). When the repaid guy walked in the house he said, Oh, one of these. Is it the door? I said no, we already had the door replaced, but his comment was very telling that I purchased garbage. I fixed it myself for $10 - it was a fuse. Then it broke 2 weeks later and I believe it is the fuse again. I contacted GE because I believe I received a lemon and they are willing to give me parts at 50% and nothing more. This was the worst investment decision I ever made and I caution others to not purchase this microwave.

Had microwave since I moved in in 2007 and it has been great. Looks just like new and works the same. A very great product that Id buy again. Has enough features and options for most people. Includes beverage, coffee and other buttons.

In late March, we placed a service call under GEs one year warranty. The outcome - a gasket repair. Within a week or two, the door began to drip from both the right/left bottom. With having three teens, I figured someone opened the door and released some water. Well, that just wasnt the cause. Shortly over the next few days, the leak was consistent and I placed a service call to GE on 4/19. The customer representative offered, instead of a service call, to order some panels that fit it the bottom of the dishwasher. I stated clearly that our one year warranty was up on 4/25 and if this does not work, would GE address the issue with a service call? Answer was yes. Within a few weeks, I began to worry when I did not receive the panels. A call to GE was made; however, no documentation was noted of the call made on 4/19. However, GE stated the information might be in parts department, but regardless now, that call was made after one year warranty, extended warranty would fix the issue. Long story short, the extended warranty states problem initiated under GE and GE states the extended warranty is responsible because the call was made outside the one year warranty. I expressed that GE never fulfilled responsibility as GE did not even notify us that panels were not available for our unit. In the meantime, I am the one out of a working dishwasher. Now I know $539 may not be a lot to invest, but we feel the loss. The frustration and lack of responsibility to correct the repair is just beyond me. GE is responsible. Oh and did I share that lack of communication with GE is horrible? A promised call within 12-24 hours just doesnt happen. Again, I know most would say its not worth the frustration, but it makes me sad that GE and Assurant Warranty company can get away with what I know is wrong. Weve learned from this ordeal. No more GE products in our household.

I purchased a GE monogram microwave along with all the other brand new appliances when I remodeled my kitchen. Let me be clear when I say I will never buy another GE product again in my life. Not only is the product inferior but the customer service department is run by a group of very inept people that lack basic communication skills. The microwave I purchased needed two repairs within the first five years of purchase. I have a microwave in my office at work that I purchased over 10 years ago and Ive never had an issue with it. Needless to say, it isnt a GE product. Last April the microwave started acting up again and kept turning itself off. We didnt even bother calling GE because like everything else their repairmen are also incompetent. 1-800-Appliance came out and found that the magnetron needed to be replaced and we should just purchase a new appliance. Because our microwave had been installed in a custom made cabinet and the trim kit was still good, we made the mistake of purchasing the same exact microwave from GE for convenience. This was in April of 2014. Right now I am waiting for a GE repairman to come and take a look at it because it is already not working. This is after I spent an hour on the phone with consumer relations. I will never purchase a GE product again.

This is a work horse of a machine. I have been using it for 12+ years. Not my first choice, but it was here when I moved in. Still going strong. So why change now, when its doing its job. My first dishwasher choice would have been a Bosch, because they are so quiet.

I love my GE dishwasher with sanitizing. It works great at cleaning, drying and sanitizing my dishes and it’s really quiet. I love the stainless steel. I forget it’s on at times because it’s so quiet. Happy with it.

DO NOT BUY GE APPLIANCES. The quality is terrible even on an expensive dishwasher. I bought a $700 dishwasher in November 2016 and in April 2017 it was broken, parts not available, but after fighting with customer service, they sent me the parts at my house. No one is available to come over to install the parts, the parts are sitting at my table. I guess they want me to install them myself. I even had purchased a 5-year warranty. Customer service is non existence at General Electric. I know I will never purchase a GE product ever again.

We have a GE SpaceMaker JVM 239BV 001 over the range microwave purchased about 10 years ago. Within one year of installation the handle snapped - just as numerous people here have stated. I went to our local replacement parts store and was shocked that it cost $30 for a new handle. The sales person said if I were you I would by the lifetime warranty for an extra $3 because you will be back, I sell lots of these.

I am rating my over the counter GE microwave model no. JVM3160RFSS. Ive had it for over 2 years and its still performing well. Pros: Solid feel, sturdy door mechanism, easy to clean interior, attractive design, fairly quiet, adequate lighting inside, reasonable price, fan works okay for moderate smoke, short reheating times for lighter fare, cooks frozen foods quickly. The integrity of the interior is good with no chipping or cracking. Cons: Fan is inadequate for heavy smoke if searing beef, hot and cold spots while reheating heavier foods such as mashed potatoes or casseroles, controls are hard to see in dim or moderate light. A suggestion to GE would be to make microwaves with optional backlit buttons to see at nighttime or in dim lighting. I like that GE manufactures most of their microwaves in the United States.

Five years ago I purchased a brand-new condo w/ a GE Nautilus dishwasher installed. This machine has NEVER worked right. Issues: 1. The detergent cup that closes, consistently gets stuck shut, hence only half of the detergent gets dispensed and a second cycle is usually needed to get the dishes cleaner. 2. Dishes are never really clean. Theres always at least one dish that has something left over on it, but its usually multiple dishes. 3. Lower rack started rusting out after 3 years of very light use (used approx 3-4 times a month). Loud. Louder than my washing machine. 4. Replacement parts are ridiculously expensive. A new lower rack is approx $100. My condo also came with a GE refrigerator. It too is junk. Never again...

Renovated the kitchen and installed a new microwave. 2 adults in the house. First one lasted 4 1/2 years, too much to repair so bought another one. Because of the configuration of the cabinets we were limited to this dimension of microwave. Second microwave lasted 22 months, too expensive to repair. Now into our 3rd microwave. What has happened to quality products??? Everything now is chinese junk. So much for general electric formerly known for good quality, long lasting appliances.

Built our house and had new GE Appliances. Oven is a GE Profile and the computer panel went out twice in the first 2 yrs. The profile microwave model PEB 7226 SF1SS IS NOW ONLY 3yrs old and not functioning. We rarely use the microwave. Will never buy GE anything in the future.

I called GE and they said they cant send a magnetron through the mail as it is dangerous. Well then, how do other companies sell a magnetron via their websites? They are full of it and I got the same issue, $59 for part and $89 for service call, and another charge for labor. What the....... I asked, Isnt the $89 the labor? She said No, that is the service fee. What a racket they have going on.I will not purchase another GE microwave, even though my other appliances are GE. My microwave is six years old. My GE refrigerator ice maker also stopped working after 5 1/2 years. I have had GE washing machine and dryer without no real problems after 12+ years. Maybe GE needs a class action lawsuit to shape them up??? Anybody up for it???

I purchased a GE Smart water heater and installed in October 2004. I have not had any issue or problem. 50 gallon natural gas unit for 5 people. 40,000 BTU I am looking to replace before there is a problem and will certainly look at GE again, but these more recent reviews are a concern. The trouble is, these websites attract those who are dissatisfied and may give a biased view of a product.

I received a recall on my original wall oven with microwave unit, and was only going to receive financial help from GE, if I replaced it with the same unit model JTP90. The unit was only 3 years old at the time. I purchased the new model, which cost $1,200.00, and received a check from GE for $600.00 for the recall, which is already a rip off in my opinion. I had the new unit for 14 months, when the microwave stopped working completely, with no power whatsoever. I thought it had blown a fuse. I took it to the repair center, and they tell me the diode, capacitor, and fuse have all failed. $200 later, it can be fixed, but they have no idea why all three went out at the same time. I, however, do know, GE just makes junk! I will never purchase another GE appliance. Just a side note, my 3 year old dishwasher was also recalled, and it was $600 to replace it with the same model. They sent me a check for $300. It sounds like GE has a good thing going. Make a piece of junk and recall it a few years later, and only give the customer half of the cost to replace it, and only if they buy another GE product! Wow!

First Profile microwave/oven caught on fire. Was replaced. Front panel on Profile refrigerator not reacting to touch. Repairman said that this model had problems. Fixed it - cost over $100.00. Dishwasher (Profile series) not worth the cost of heating the water to run it. Cleaned dishes by hand. Stove top died - not reacting to touch. $90.00 for repairman to visit us, and another $60.00 to tell us what was wrong. A lot of money for inferior products.

Ive had a GE model #JKP68G microwave oven for the past 27 years!!! It has been absolutely fantastic!! I love GE products and how reliable they are. Theyre the best!

My GE dishwasher came with my new Miller & Smith house. Its 2 years old. The bottom tray is rusting in several spots and you cant open the door while in operation to add an extra dish. When you open the door the dishwasher should pause while you add the dish, but this one continues working as if the door was closed and water sprays everywhere. I understand the one year warranty (they must know their products do not last long). Their support line tells me my options are to get it repaired ($99.95 for a tech to come and diagnose, then additional charges for parts and labor to install the parts on the next visit). The bottom tray is ~$125. I found their customer service rude, unsympathetic, and bothered by my questions. I was also told to go their website and review the rebate offers on a new dishwasher. I wanted to understand that program better, but the customer service agent did seemed uninterested to help me.I was quite surprised in getting this poor quality product and poor service from GE. Im not going to bother with repairs, because the cost at least $300, so I will opt to put that money in a different brand. I was considering giving GE another chance and taking them up on their rebate offer, but after reading all these other reviews, I certainly will not. The time I spent writing this will very likely have no impact on making GE change, but maybe put a tiny dent in their reputation and they will get one less sale from me.

Very convenient. Easy to use. Take some time to clean though, have to cover all food for splatter of food on the topside inside of microwave, have scour off with strong pad. Also it is not radiation free for health. But the microwave is easy to lift. The best thing about it you can cook frozen foods. Like meatloaf, beef stew my favorite, pizza, chicken.

Purchased a new stainless steel 1200 watt General Electric Microwave in 2012. By 2013, the opening latch broke. They were willing to send the part as long as (I did the labor). I did the repair and put the machine back in service. At the end of 2014, an electrical storm occurred inside the unit with smoke and flames beginning within the control side of the unit. I unplugged it, let it cool, then later confirmed it was ruined. I tried consumer service again. They sent a repairman out to confirm the unit was not repairable. This time they called 2 days later and offered me a $20 coupon toward a new, retail GE microwave.Basically, they wasted my time. They should have just told me I was screwed and their units now only last 2 to 3 years, even if you buy a top end counter model. I waited at home 2 hours for this repairman to come by and several phone calls and would have more appreciated a quick answer, gotcha sucker! You bought a piece of crap GE product and youre screwed!

Beware of GEs scam! My new house came with a GE microwave oven model JVM1630. It no longer heats food so I called GE repair. Heres basically what they told me: It is likely the magnetron tube and it is still under warranty, so no charge to replace it but I would have to pay $99.95 for the repairman to come to my home to diagnose the problem. If I decided I didnt want to repair the microwave, I was offered a $100 coupon toward a new one but it had to be a GE and it had to be bought on their website only. If I decided to go ahead with the repairs, the $99.95 would be deducted from the bill and I would only have to pay for additional parts and labor. I repeatedly asked for a ball-park labor charge so I could make an informed decision as to whether it was cost effective to have the repairman come out or just get a brand new one elsewhere. The person on the repair line hung up on me! I called back and I was told the same thing; that no one could tell me what the labor cost estimate might be. I asked to talk to a supervisor and same story. I didnt schedule a repair because I was taking a long trip and wouldnt be using the microwave anyway. When I returned from my trip, I called GE repair and again they wouldnt give me a ball park figure. Frustrated, I decided to have the repairman just come out and repair the darn thing and an appointment was scheduled for the next Monday. I had to rearrange a Monday day trip to Wednesday and set the repair appointment. On Monday, it was starting to get late in the afternoon, so I called to find out if the guy was on his way. A recording said my call was noted and I would be receiving a follow-up call. About 10 minutes later, Kim in dispatch called to tell me she had to reschedule the repairman to Wednesday. I explained I already had an appointment on Wednesday. which was already changed because it conflicted with the repairman coming to my home. She told me the repairman couldnt come because his truck wasnt safe to drive so that whole day was shot. The appointment was rescheduled for Wednesday and I had to again reschedule my other trip. When the guy finally showed up on Wednesday, he told me to put a glass of water in the microwave and start it. Ten seconds later, he declared it to be the magnetron tube. He was at my house about 10 minutes, just long enough to take my $99.95 credit card payment and to give me an estimate of $246.90 to repair the microwave which included the free magnetron tube, a $20 part plus tax and labor. The estimate had instructions on how to get the $100 coupon if I decided to buy a new GE microwave, which he said is what most people do. He didnt seem like he came prepared to repair the microwave at all. I was so frustrated and already out the $99.95, so I told him to go ahead and repair it. He said I should call repair to schedule him to come back to repair it! I told him to just repair it now and he said he didnt think he had a magnetron tube in his truck. I asked him if he would go to the truck and check! He did, and nope, no tube and he left.I think this is a great scam GE and maybe others have going. Its entrapment. They get you to accept a repairman to come to your home and charge you nearly $100 for it, but give you a coupon for $100 for a new one but it has to be a GE and can only be bought from their website where they can go as high as $500 or $600. By the way, I got on the website to find a replacement. My model had been discontinued and the only one in my price range was also a discontinued model. They charge $75 to come out to install it and another $30 to take away your old one. I called local appliance stores to see if I could unload my old microwave for parts and they all said the same thing: stay away from GE products.

Model #JVM1790SK01. High end GE Profile microwave/convection oven. Purchased and installed in 2009. First off the exhaust fan is terrible and is very noisy. The product itself worked well until recently when now the microwave heats intermittently, one time it will come on and heat, next time nothing. The fan runs, but no heating. The truly frustrating part is I need the front venting and no other units have the vents that blow the air outward, all the new units blow the air straight up your cabinets. Certainly a high end unit should last longer than 5 years with only two adults using it now and then. The cost of the service is outrageous and I surely would not use the $100 rebate on another GE product if they do not last any better than this one.

Greetings fellow GE Appliances fans! I suppose youre all wondering why I gathered you here, so let me first say this wasnt Plan A, which was to give GE Appliances a quiet and fair opportunity to set things right. After all it is Easter and we should all be grateful for second chances or, in GEs case, fifth chances. Now about halfway through the below some of you are going to wonder why I didnt switch to another brand sooner, but Ive saved that answer for the end because, quite frankly, its the absolute best part of the story. And since most stories have a hero Ill tell you why The Home Depot, where we purchased the GE dishwasher, is the hero of this tale.On Feb 16, 2019 I purchased a new GE Dishwasher which was installed by GE. It subsequently overflowed causing approximately $18,000 in damage to the wood floors in our kitchen and our basement ceiling. GEs technician confirmed the cause was a defective factory drain pump and documented that GE was responsible for the damage. I was instructed to contact Sedgwick, their insurance claims administrator. Well have more on that later.On March 9 I received a 2nd GE dishwasher which also had the drain defect and subsequently overflowed and caused additional damage to our home. I hired an independent plumber who confirmed the installation and home plumbing were fine and that it was, in fact, a defect with the dishwasher. On March 15 I received a 3rd GE dishwasher, however it was damaged during shipment so GE was unable to install. On March 22 I received a 4th GE dishwasher which also had the drain defect, but we caught it in time to prevent another overflow.On April 3 I received a 5th (yes, 5th) dishwasher which worked once (or so we thought) but as it turned out also had the drain defect. We caught it in time to prevent another overflow. We also had an independent plumber confirm (again) there were no issues with the installation or our home plumbing. This included disconnecting the dishwasher drain hose from the garbage disposal and pointing it into a bucket. The dishwasher simply would not drain.At this point youre probably thinking how stupid it was for me to keep requesting replacements from GE and you would be correct...which brings me to my favorite part of the story. You see, even though GE refused to switch me to an entirely different GE model dishwasher line despite multiple requests, they promised to compensate us for our inconvenience which would take into account how long we went without a dishwasher (approaching two months now), how much work I missed (numerous vacation days) due to installation and repair appointments, and warned me that if I switched to another brand that their policy was to not compensate.I cant tell you how much they repeatedly emphasized the compensation aspect, so when we finally received what we thought was a working dishwasher I called to request compensation. Their offer was (drum roll...) $25.00. I literally laughed out loud (LLOLd). To be fair, after expressing some slight dissatisfaction with their offer, they raised it some but its not worthy of an additional drum roll.Fast forward to today (Apr 21, 2019) and we still have a defective GE dishwasher in our home and are still washing dishes by hand which, for a family of four, is no small daily task. GE was actually supposed to remove the dishwasher from our home yesterday, but arrived and said they couldnt because our replacement dishwasher (a Bosch...we gave up on GE) had not arrived. They already knew this before they came because: 1. We told them and; 2...wait for it...THEY were the ones supposed to deliver and install it. Weve been courteous, patient, and have done everything GE asked, but have been treated very poorly in return. I will say that most, but definitely not everyone I spoke with at GE Appliances, was polite however none of them seemed to be empowered to truly help us.As for Sedgwick (GEs insurance claims administrator): were still waiting for them to pay for the approximately $18,000 in damage to our home. Our wood floors are turning black and theres now a musty smell in our finished basement. Its been approximately 52 days and Im starting to doubt theyre ever going to pay for the damage to our familys home.Im sure some of you will say youve had GE products for years with no problems, so let me say that Im genuinely happy for you. We were, and somewhat reluctantly still are, a GE family. The last three custom homes weve built, including our current home, all had GE appliances by choice. But in the last five years weve had the original dishwasher in our brand new home break in just three years (heating element) which is what started this replacement debacle, the fan motor on our brand new refrigerator break in just four years costing us several hundred dollars in groceries and a $200 repair bill (and its starting to make the same loud noise again so may fail again soon), and a glass defect in the microwave within two years of purchase.As for the hero of this story, The Home Depot, I simply cant say enough good things about the store and their management team. Even though this was not their fault they apologized, agreed to switch us to another dishwasher brand, and paid the difference in price (even though we volunteered to pay the difference ourselves). They made it clear we were valued and said you are our customer and we are going to help you.GE must have known The Home Depot would do this, because GE is the one who told us to call and suggested The Home Depot might do something for us...something GE apparently wasnt willing to do themselves. For now it seems that GE Appliances not only mistreated our family, but The Home Depot as well. Im not suggesting that you should or should not buy GE appliances, but IF you do and IF its defective and IF it damages your home then buckle up. It may be a long, painful, and stressful ride with no end in sight.

I have just purchased a new GE dishwasher because mine just broke after 35 long years of excellent service. I am so completely satisfied with your GE products, and I would like to tell you also that the double oven stoves are still working well.

My GE microwave oven died after 4 years. And my GE washer died after 5 years. Never ever buy a GE appliance. The market agrees, because their quality issues might be the reason the company has not been able to sell their appliance division for several years now.

My dishwasher is very quiet and effective in its use. I am very pleased with my unit as I saves water and power when in use. It also cleans very well and smells good as it drains completely. General Electric is very reliable and outstanding company and is made in the USA.

We bought a new GE dishwasher Model # GDT655SGJ4WW. Did not work right out of the box, had service guy come and control board was bad! Really brand new dishwasher, 2 weeks to get that fixed, now the soap dispenser door wont stay closed, order part, whats next? Contacted GE about it, waste of time, no quality control and they dont stand behind their product! Stay away from GE, last appliance for me!!!

GE Cafe microwave and GE Oven. Caution before you buy GE. Both appliances needed service 1 month after purchase. Had service come to my home 5 times. Had to wait up to four hours for service person each time. Also, parts were on back order. Had to wait weeks for parts to arrive. Keep in mind these are BRAND new GE top of line appliances. And no parts to fix them. Service is terrible. GE not the same company as years past. I would NEVER EVER buy this brand again. What a hassle. Still waiting for parts. My dealer even called to help and GE would not even help the dealer expedite the problem. Total lack of good customer service when you have a problem.

My GE dishwasher is just OK, I would say. It saves water and money. It is fairly efficient to load and pretty effective at washing on normal but many times I need to hand wash the big or hardened food off the dishes before loading, which feels like more work than should be necessary. Id rather not wash my dishes twice.

We purchased our microwave several years ago. It runs great and still looks great too. It was very reasonably priced which made it a great value. It has all the bells and whistles you would expect on a more expensive model.

While using GE dishwasher there is feeling of easiness with less efforts. Even kids can use at home while alone to keep their utensils clean. To learn clean habit from home is good for kids to be a gentlemen in society.

Have been trying to have repairs for new appliances less than year old since before May 20th. Have had cancelled appointments, service never showed, wrong parts etc. Went to consumer advocates for help, no help. Today my appointment was again cancelled and rescheduled to July 10th. About to have a stroke. Both ice makers dont work, yet I am not put ahead. Have to go back in line after GE cancels.Purchased microwave, double oven profile appliances, two dishwashers for which gasket fell off and dispenser for soap leaked, french door refrigerators, all stainless steel. I just got off phone with consumer advocates and again was told next date July 10th. And I do want an attorney to contact me. Thank you and I hope I get a response.

Our microwave was manufactured in September 2010 and we purchased it in October 2010. It has been used a few times a week for reheating leftovers. I have owned secondhand microwaves and unknown brand microwaves, and they have been more reliable than the GE Profile. My husband and I invested in the Profile series when we remodeled our kitchen. After a lifetime of moving and living in homes with much to be desired kitchens, we decided to spend money to provide ourselves with a functional kitchen. If I had to do it all over again, I would have saved myself the trouble and purchased my appliances from another company.After having to call GE to send out a repair person 5 different times to work in our microwave oven, we are left with a nonworking microwave oven. It seems that a company that has made record profits from their faithful American fans could do the right thing and replace the microwave oven with something that works. Perhaps they do not have such a product. They have offered to let us buy a new one at a big discount, but they have not clarified what the percentage will be. The problem I have with this is that spending one more dollar on a product with no backing from the company it came from would be asking for more let down. I believe Ill have this lemon removed and quit before I take on any more consumer letdowns.

We just purchased a new home and moved in about a month ago. The builder would only put in GE appliances despite our protests. We had purchased another new home 2 years before with a new GE water softener and GE reverse osmosis system. In the 2 years we were there, we had service people over on multiple occasions because they never worked correctly. The common message from all the service people was that GE makes junk. Corporate designed garbage designed to last only as long as the warranty. Dealing with GE was always a nightmare with long waits and customer service that worked banker’s hours. In other words, GE does not stand behind its garbage.In any case, we just bought another new house and the signature series microwave (billed as the best they make) would start to run spontaneously and beep when nobody was near it. We had to shut off the power to it just to make sure our house did not burn down. We researched it on the web and determined the keypad was bad. We told them this when we called in the warranty. They took a week to send a technician who would only work banker’s hours and forced me to take a day off work. He gets here and tells me that he had just tested the microwave and learned the keypad was bad! Duh! He then proceeds to tell us that he did not bring a keypad and that he would have to order one that would be mailed to our house. We live on a new street which address is not recognized by FedEx so we told him he needed sent to himself. He refused. He assured us that we would get it. So, Friday 3:00 pm rolls around and no part shows up so we call to find out what is going on. Mind you, I have already scheduled Monday off work at this point. They tell me that the part is back ordered and that they have no idea when they can ship it. Additionally, they have a wrong address for our house. We tell them the correct one and they tell us their computer does not recognize it. She cannot tell us when the part will be available. We tell her that this is unacceptable and that if they cannot replace the part, they need to replace the microwave. She says that is not her department and we have to call their customer department on Monday which is open from 8 to 5 pm Eastern time! We live on the West coast!!! That means they are only open until 2:00 my time and I have a job where I cannot make calls during the day. I can’t do it at lunch because the hold times are over an hour!!! I guess I have to get up at 5 or take the day off.When I tell people in the know about this, they just laugh and say, “whaddya expect!?!, its a GE!”. We have been about a month with a brand-new microwave that has never worked and GE is impossible to reach and has not even ordered the part!!! We are toying with the idea of just replacing the piece of junk with a product manufactured by a reputable company like Samsung or LG from a box store who will honor returns and take the home builder to small claims court. In any case DO NOT BUY GE PRODUCTS!!! You have been warned. They make cheap junk that never works right and play games so they dont have to honor their warranties. This is a New York Corporation run by people who do not care about customers, honor, or integrity. They make backdoor deals with shady homebuilders to peddle their junk exclusively and you will have to replace it in two years. Learn from our mistake in buying GE. They bring junky crap to life. Garbage Electric is what they should go by.

Their service department is absolutely terrible. The motherboard went out after only 8 months of use. They never notified the appliance repair company that the part was back ordered (I had to follow-up on that) and every step of the way I kept being told someone will follow-up in 2-3 business days. No one ever followed up with me, I had to call to check on the status of my claim EVERY time. The request for a replacement dishwasher after two weeks was denied because the part was going to be available in another week, but then I wouldnt receive the part for a minimum of another week after that. When I asked to speak to a superior she refused and told me no one was available. After demanding to speak to one I was told they would contact me in ANOTHER 2-3 business days (well see if that ever happens). This is (still going on) an absolutely awful service experience. I dont care that the dishwasher broke, I care that theyve handled it so poorly.

I bought a GE dishwasher model #GDF570SSJSS from Sears. It was delivered on Thursday, installed Friday (by myself and a daughter) and the first test run produced nasty, dirty dishes. It took 2 hours and 10 minutes for it to declare that the cycle was finished and the dishes were clean. Fortunately I did not opt for the drying cycle. Or else the nasty crud would have been baked on. I called GE service and they scheduled a Monday service call. Monday, a very nice man hooked the unit up to his computer and found nothing wrong. He then placed a plexiglass door on the unit so he could watch the cycle. He found that the connection to the upper arm was not attached. He snapped it into place and declared that it was fixed.While I watched through the plexiglass door I was appalled that the reason that the GE dishwashers are so quiet is that the washing spray is extremely gentle. The technician seemed very proud of how quiet the units are. I told him that I could get my dishes cleaner if I spread them on the lawn and used a water hose sprayer. He was not amused. I chatted with him and asked several questions and learned some interesting facts. The lower and upper spray arms and the top rain action do not all happen at once. First the lower arm sprays, the machine pauses, then the upper arm sprays, the machine pauses, then the top rain action happens. This cycles over and over until the machine thinks the dishes are clean. I asked why there wasnt a hurricane inside the unit scrubbing my dishes? He said that the motor is a DC motor, I asked how many volts, he said 12.After he left I filled the machine up with dishes I had saved over the weekend for the test. The machine ran for 2 hours + (I forgot to write down the start time). The end result was nasty, dirty dishes that I washed in the sink afterward. So the new dishwasher looks just like the old dishwasher but let me tell you, she is not happy at having the worthless piece of junk sitting nearby and doing nothing while she is sweating over a sink full of dishes. When Im not quite so angry in a few days I will have a conversation with Sears to try to resolve this.

Entire inside is plastic crap. Dishwasher is very loud and takes a long time. Racks are ok but cheap feeling. If I was choosing, I wouldnt buy it. This GE was in new house. Overall feel is very cheap. Too much plastic. Very low end builder model. Steel inside or heavy plastic will take more beatings.

I have two of these in my kitchen, just about 3 years old. They have NEVER dried the dishes and I have ALWAYS had to thoroughly wash the dishes because otherwise they dont get clean. One has completely quit working now.

Unit is only 7 years old and not greatly used (only two adults who dont use it much)… Purchased as part of package including GE refrigerator, range and dishwasher (already got rid of refrigerator, as parts kept breaking and unit had other chronic problems). I turned the microwave on to make popcorn - it immediately made a terrible noise and filled with smoke with an electrical smell. Unplugged the unit and contacted GE Repair. When I described what happened, I was transferred immediately to their safety unit because of the nature of the problem. A GE technician arrived today and almost immediately diagnosed the problem: a metal component that directs the waves of the microwave generation tube had burned out, and by federal regulation, he claimed, cannot be repaired - the whole appliance must be trashed and replaced. Once again, I have experienced GEs poorly engineered products that appear to be designed to fail in a relatively short time. Can you spell planned obsolescence? (No photo provided, as there is no external visual damage).

My GE microwave (Model: JVM1540SN1SS) that I bought new two years ago for $250.00 broke already. The table doesnt turn and nothing heats up even though the timer works. There are only two adults in the household using it, and we dont even use it very often. I find this pitiful service. My last microwave lasted about 15 years.

Less than three years ago, I purchased a microwave oven wall unit to replace an existing unit. Due to the size of the built-in cabinet, I was limited in choices. The cost of the unit was $2400. A few months ago, the interior wall of the unit began rusting and the enamel is peeling. I contacted the customer service dept via e-mail on their site. I was asked to send pictures and then informed that I should stop using the unit immediately due to the danger of arcing. I was also told that because I did not purchase the extended warranty, the best that GE could offer me was a new unit for $800. I asked for names of warranty companies and was given one name and number but told there were others that also offered the same service. I called this company and they clearly told me that the peeling and chipping was a manufacturer’s defect and would not have been covered by an extended warranty had I purchased one from any company. Then I contacted the GE repair service center and spoke with them. The man who answered explained that this is a cosmetic problem and that there was no danger of the microwave arcing unless there was less food in the microwave than the size of the area that was chipping. I am very disappointed in the response of GE, the pressure placed on me to make a decision in 7 days or the offer would be withdrawn, and the fact that the service department and the consumer service (complaint) department gave me entirely different responses to the same information and problem. I will probably have my cabinet rebuilt to avoid having to replace this unit with another GE appliance. Who would pay $$1600 for the use of a microwave/oven unit for less than three years? Unfortunately, GE seems to be the only company that makes a unit that fits the existing cabinet in my kitchen. Disappointing to say the least.

Very heavy to mount above a stove, not enough watts. The model I have is 900 watts, too many options for cooking different foods, not many parts are available to make a repair on any of the GE microwaves, I would not recommend purchasing a GE.

My GE dishwasher was installed the first week of October, 2019. After 3 loads, the unit was no longer functioning properly. I called GE to set up a service appointment to get them to come look at the dishwasher. It ended up taking 3 different technicians, ordering 3 different parts, at 3 different appointments before the problem was fixed (or so I thought). By the time I was able to use my dishwasher again, it was already the end of December and my 30 day return window expired. It is now mid January and I am already having the same problem as before and having to go through the whole process again. Because the year warranty is only for repairs, they will not just replace the unit, and instead I will have to continue dealing with this nightmare. Obviously, I will just be replacing my unit on my own after this.... And it will not be with GE!

Have a GE over the range microwave oven, MODEL PVM1870DM3CC which started turning itself on for 6 minutes, repeatedly, WITHOUT being touched!

Fourteen months after buying my new built-in GE Profile Microwave/Convection, it stopped heating. I was told by GE that it was not under warranty. I paid close to $300 to an appliance service operation locally to fix my nearly $1,000.00 GE built-in (depending on the microwave to help feed four kids under the age of nine). So, about 13 months later I had another heating issue and I called the appliance service operation and they found another problem with the microwave. They said it was a faulty piece of equipment, replaced it and didnt charge me since they were local and said this shouldnt have happened (knew I was recently divorced and took pity on me). Almost 18 months after this, so three years after the purchase, the microwave started to act up again - it continues to work even after you open the microwave. Just dealt with it since it still worked. However, 6 months later, the microwave now doesnt heat. The power is on, and nothing happens inside. This started a week ago, but it was off and on. Now its dead. Never buying a GE anything. Ive got to buy a microwave and a refrigerator in the next six months. It is NOT going to be a GE!

Ive had my GE dishwasher for about 20 years. Any appliance that lasts that long deserves praise. It does make some noise but thats to be expected. Drying time is efficient and dishware and glassware come out spotless.

Just bought a Monogram dishwasher one week ago, and the front sound barrier fell off. The service man came out, took a look, and said it was not a big deal. I questioned him why it fell off within such a short period. He stated that it was GEs policy: to make Monogram quieter than competitors, they put in sound barrier in front. However, it fell off often. Since it does not affect how the dishwasher work, GE does not believe that it is a big deal. Therefore, no need for quality control, and he will use new glue to glue it back. No guarantee that it will not fall off later... What is GE stand on the engineering products any more? Will never buy any more GE product...

This is the second time that my GE microwave oven is peeling the paint on the inside of the oven. We paid over $240.00 the first time and think that this is a serious flaw this particular oven has. I think that the company should be liable, not the consumer.

Our microwave came with the house so we didnt choose it. Ive had a bit of trouble with the rotating mechanism making knocking noises a few times which Ive been able to finesse by exploring troubleshooting online. Other than that its been dependable for 4 years.

It popped and acted as if something that should not be microwave several times, although the contents were fine. Finally it caught on fire. I had it for a year and used it mainly to warm up my coffee. Never popped popcorn or used in meal. I will not buy GE again. I work too hard for my money.

I rarely use it. I know to avoid too close to the signals produced in the microwave and use it only about once a month.

I have a GE over the range microwave oven purchased in 2011. 4 years old, hardly out of its service life. In 2013, while heating up my lunch, I heard a loud buzzing and popping noise. The plastic hooks that hold up a metal tray (yes, the unit comes with a metal tray) in the microwave oven caught fire. I called GE and demanded they repair the unit, they said they were not responsible since it was out of the warranty period. Having experience in the insurance industry, I reminded them about product liability, if this is a common occurrence, there would be potential liability issues for GE. The service tech said they would send someone out free of charge to repair the unit. He replaced the two hooks that fried and said they were no longer responsible for unit. Today, 01/28/15, we just had it happen again. One more hook caught fire. Hey GE, do you really think I will buy any kind of appliance from you again when you make a defective product and dont stand behind it? I will not. I would recommend people do your research carefully when buying a microwave oven, especially one from GE. I would recommend anyone do research when buying any kind of GE product since, in my opinion, they clearly do not care about their customers.

GE Profile Microwave wall oven combo model PT970SOM1SS - We have a few years old unit very gently used. However, we now have the paint peeling and flaking from the top and back interior wall of the microwave. Some spots have bare metal exposed. Contacted GE and they told me there was no fix for it other than replacing the device. Now they cannot replace the Microwave alone. The whole unit has to be replaced at a cost of ~ $2800.00. This is ridiculous. There should be a recall as there are several other complaints about similar issues.

We bought our first new dish washer 2.5 months ago. It has never worked since we got it. Figured out it was the door. We have called SIX times to GE to have someone come fix it They told us that their systems were changed and that they would take care of this! No phone call back or anything. I finally had to called the service people my self. Whats the point on a warranty if your not going to help. I will never buy another product from GE again!! I am VERY disappointed in the service. If you say your going to take care of it and call me back, then take care of it.

We purchased a new home November 2013, which came with all GE appliances. The problem is the dishwasher racks. The plastic has fallen off the metal, and the metal has rusted away leaving nothing to hold the dishes in place. I contacted GE and they said it is out of warranty. A new rack is over $100.00 and now I see the top rack is rusting also. I have never, in my seventy-eight years such junk. I am surprised GE would put their name on it...

Dishwasher is 3 months old and today is the first time it has worked! GE has sent repair techs 3 times and finally today the unit was temporarily repaired with electrical tape attached to the brand new door latch. The door latch is cheap plastic and has a manufacturer design defect of being too small to properly engage the unit when the door closes, thus not allowing the cycles to start just a series of beeps. No other manufacturer uses a cheap plastic door latch designed like this but GE! Piece of crap, dont buy it!

We have a full size counter top GE microwave. It is about 3 years old and there have been no problems. Our last microwave was also a GE and it lasted about 15 years before it started to suffer from occasional electrical arcing inside, while in use. We simply stopped using it and after reviewing all models, chose to buy another GE and it has been great. We have an over the range micro at our summer home - a Frigidaire and not as good. Our research shows it will likely fail long before the GE.

I bought a brand new GE Spacesaver OTR mount Microwave (Model # jnm1851dmbb) and had installed in my new home by the appliance shop where I purchased it in November, 2010. I am a widow and I use the microwave maybe 3-4 times per week, and take very good care of it. I went to steam some fresh veggies this evening and the whole unit just went dead. There’s no fan, light, or keypad. It is plugged in and I did not blow a fuse or switch. I checked them all. It’s just plain broken after less than 2 years of very light use. It’s a piece of junk! I’ll be buying another brand this time. I will never buy a GE again! It’s a junk, junk and junk!

18 Dishwasher Model GSM1860VSS - Cleans terrifically but I have a problem with either a leak or steam which is running the front of my dishwasher and marking it. It seems to be leaking from the black panel across the top. If I check inside behind the black panel I can see marks where water has been running. Please let me know how to fix this. The dishwasher was bought in 2015 and have the receipt from Home Depot. Thanks.

The microwave was purchased for above the stove. Its clean line and easy to use detail made it perfect for my little kitchen. Price was even better. Clearly, I would suggest checking value when shopping. Sometimes you pay more for another brand name and miss a real bargain.

GE Profile Microwave/Convection Oven JVM1790WK, over the range unit, CAUGHT ON FIRE while microwaving water for coffee. One of the four prongs that holds the oven grid in place started flaming wildly and smoking after about one minute of microwaving. My whole kitchen has an acrid awful burning smell. This is my second unit for a small kitchen, and I will be lost without this. The first one I had the handle fell off. This one is too dangerous to use. These units cost $600!!! I cannot afford to replace one every few years. Maybe this model and brand is bad news?

I purchased my GE profile microwave in 2010 when my kitchen was being redone. I picked it for its style and the GE reputation. So far after 9 years, I hope this wont jinx me, it has been a wise choice. I use it daily.

Our GE microwave is used primarily for heating things though sometimes something is actually cooked in it. It is a useful tool and saves time and labor. I would rather have one than not.

I have the GE Monogram series dishwasher. This machine has some great features. It lights up when the door is open. It is the quietest dishwasher I have ever owned. The only negative that I see is, it is slightly small on the inside.

New house and all appliances came w/ it, used washer once to make sure plumbed correctly. It is the best storage container and no one looks in it... by not using it saved $38 a month in water bill and controlled water usage, throwing used water out on plants in drought, if need to sterilize put bleach in rinse water. I had 10 family members may have to use it other than for storage. Love to get a clothes pole for hanging laundry but God given rights of free sun and drying has been removed from us by associations. My machine is there if I need it. But great multipurpose and never complains... course after 13 years, crumbs in bottom and should run soon to clean it out... Its black and as this was a speculation home, builders chose colors... it doesnt show dirt as white appliances does... would buy same color again.. although real dark with oak kitchen.

Have used GE dishwashers before - were good. However GE no longer makes them, its just a name - now made by MABE (part of HAIER), Mexican with Chinese ownership, and this new one arrived with a factory fault - cracked tub which leaked immediately. Cracked tub seam and leak found immediately by service tech GEs site referred. Good news is the leak detector worked! Bad news - is we didnt install it right away (old one still worked and pandemic...) so it was a year before we got to it (was partly a gift). So - now MFR Mabe is giving us the run around and so far not doing anything about the faulty dishwasher they mfd and shipped through Home Depot. Dont be fooled as we were - GE is not actually GE anymore and the mfr HAIER/MABE are doing nothing to correct a factory mfg fault.

We purchased several new GE appliances in August of 2016 as part of a kitchen renovation. We bought the GE Cafe series dishwasher CDT865SSJOSS. Within two weeks of use, the display stopped working. It took 3 weeks to get a technician out to fix display. Approximately 6 months later, we noticed the dishes were not as clean. Two months later the water stopped draining. Called a technician in, he diagnosed a broken pump. Parts would take 3 weeks and he would be out a week later. We are now over a month without a working dishwasher. He “fixes” the pump but says it isn’t draining great because your hose from your disposal is plugged (this hose drains to the same place as the dishwasher). Hire a guy to unplug the drain ($140). It isn’t plugged. The whole house is clear. Have to Shopvac out the stagnant water from the dishwasher that smells like a corpse. Call our plumber to check the lines ($500). He discovers that the technician pushed in the washer and busted a line. We now have water damage through our floor and into a bedroom below. He confirms that the plumbing is all clear and also finds that the technician never reattached the pan to the bottom so water was hitting the sensor and activating the shut off for a leak. Plumber fixes plumbing wrecked by technician, dries the sensor and attaches the pan. He advises that we run several cycles to flush out the stagnant water. If water still is not draining after several cycles, he advised that the new pump was faulty. Plumber leaves. We get 10 minutes into a cycle and the dishwasher stops for a leak again. I called GE hoping they would stand behind their product that we have now had for 2 years and have used less than a year. GE does not stand behind their products. The only thing they will do is send out a technician that you have to pay $100 for and they can’t guarantee that you won’t get the same technician who has come out 3 times and cost us more money due to his negligence. In May, we will be putting their terrible product out on our curb for city wide garbage collection. You no longer get what you pay for with GE. Do not buy their products!

I have a GE microwave oven. The paint inside the door is peeling off and has been for quite some time but I never got around to calling them. I recently decided to purchase a new microwave and use my old one downstairs. I called GE to ask them about this problem as I didnt want to have this same issue with my new microwave. GE told me they would do nothing to help me fix the problem and I need to stop using it because it is a safety hazard. I told them the microwave still worked fine and if I need to stop using it, does GE offer any compensation for something that is obviously a defect. I was told, no, GE will do nothing. I told them Id even be happy with some touch up paint but the lady was so rude, she would just sit there and not say anything until Id ask, Are you still there? Granted my microwave is several years old but because of this door defect, Im being told basically I use it anymore even though it still works. I need to just throw it away. I have a new GE microwave on order but thanks to their horrible customer service will be cancelling that order and buying another brand. I also will not ever purchase another GE product. I told them this and they said, fine. Obviously they dont give a crap about their customers.

My Microwave that is four years old suddenly wont heat anymore. It still runs but there is no heat. They told me its out of warrantee already. The repairman says its the magnetron and it costs $600 to replace! The oven microwave combo unit is $1500 altogether to replace. I bought another Walmart microwave for $47 and it works great! GE will not replace or fix it. They dont stand behind their products and are not helpful on the phone. I will never use a GE product again.

GE brags about employing its own service technicians yet, when I called to schedule an appointment to fix our Advantium 120 microwave (3 years old), they told me that unless I provided proof of purchase to the technician, he would charge me even for parts under warranty such as the magnetron tube. This in spite of the fact that they have all the purchase information at their fingertips, as I reported when we registered our purchase. They even told me our date of purchase, had our address, email address, etc. They dismissed my suggestion that an email from them to me that I could show the technician should suffice. After 3 years and severe family health issues, I have sadly misplaced the proof of purchase, not realizing that registering the appliance for warranty provided no real benefit; not even proof that I didnt steal the thing. I am saddened that a company of the former stature of GE would stoop so low to avoid a legitimate warranty repair.

At least 3 times, with different people in our household, our microwave has started on its own. It was plugged in but with no input from anyone. We checked the website and no recall. Microwave just out of warranty. This was a disaster in the making. We took it as a sign to discard this appliance. GE NO MORE!

Does not clean well nor dry well even on the more powerful cycles. I rinse off all the food and if anything is accidentally missed, it just gets baked on. Very disappointing. Also much of the upper rack item remain very wet at the end of the cycle. Drying issues: I use the most powerful drying cycle option but contents remain wet at the end of the cycle, especially plastics and top rack utensils. Not just damp, but large drops of water remain. Cleaning issues: Even when I use the heavy cycle, unless I remove all traces of food from the contents, the food remains and worse, now baked on. This model has a sanitized cycle so basically I use this dishwasher to sanitize only rather than clean, dry and sanitize. Completely unacceptable.

Today my GE black microwave with rack mounted above the stove, caught on fire by itself. My husband and I smelled a chemical like smoke. We went in the kitchen and we saw fire in the microwave. We put out the fire and was thankful that we were home. If we were not home our house would have burned to the ground. The microwave was not in use at the time of the fire. I plan to contact GE about this dangerous event. My asthma has gone crazy since this horrible situation happened. I just want to let people know that GE microwave will catch on fire without being in use.

GE microwave oven (jes1651sj02) started to spark like lightning, which can be seen through the inside vent grid/grill located on the right. Sparks are seen just behind the waveguide cover where the magnetron is located. It seems to be a common problem with GE microwave ovens from what I have researched. The microwave has now stopped working and just makes an odd noise like groan or urrrrr. It’s just over 2 years old. Its a piece of **. It should last 10 years or more, like my last 2 have. I gave away our Sanyo because it wouldnt fit the decor of our new kitchen - wished I never had.

One day after the new GE dishwasher was installed, I came home to find water raining down into my basement. My kitchen floor was destroyed. The installers came out a week later to look at it. They determined it was a faulty unit. They ordered another one. I started an insurance claim with GE. They sent a technician to look at it. 2 1/2 weeks after it was installed, the technician showed up. Surprise, it was leaking anymore (The water had been shut off for 2 weeks). Several days later the replacement unit arrived and was installed. Two days later, this one started dripping. I called to have it removed. The installation crew was scheduled to come back on Saturday to remove the dishwasher and get it out of my house. On Thursday, this unit started pouring water out onto my floor. The occasional drip had become a steady stream of water. More than a month after buying this hunk of junk, it was finally removed. Ive ordered a different brand of dishwasher. Ive hired a contractor to come and replace my floor. GE denies any responsibility. I will be starting a lawsuit against them. I cant say enough horrible things about dealing with GE.

I just dont know how to start to show how disappointed and upset Im about this Microwave. I know GE is good brand but this Microwave must be the worst. I bought this microwave between July or August in 2016. Unfortunately, I lost the receipt. I bought a cash at Home Depot in my area, because I bought it cash Home Depot unable to find a record of but they remembered I did buy there between that time. I know bought that time because I bought my house in July 20116. This microwave started giving problems since June 2017. When I call GE they told me, they cant help because I dont a receipt, and they told from their record, this microwave was purchase in January 2015, they didnt want to believe that I purchased it in 2016.They charged over $100 to have a technician to come, he has to order a part that cost as well over $100, when the part comes another technician came. It was the wrong part. He had to order another part. The technician came back and Microwave work for only 1 or 2 months and stop working. Its been very stressful with this Microwave. This microwave was the most expensive, I bought over $500-600. Even though from your record you said I bought it in 2015, it still unfair, no one expect to buy something that expensive and break down that fast. I dont what to do. Im just so frustrated about the whole situation. This microwave cost me about $ 1,000 now from price to repair, and yet still not working. I wish someone reply to me and help me, if no one help I never wish to buy a GE product. So Sad GE, I need HELP.

I work as a service tech for a major insurance company. I am a master tech, and master electrician. The company that I work for owns an apartment complex which is used to house company executives whose offices are located at other sites, but often come to the Chattanooga Site to work short term. I was called to repair an old dishwasher in one of the apartments. Upon looking at the existing dishwasher, I decided to replace with a new one. I received a new GE model GDF 510 PGD 1WW dishwasher on November 8, 2013. As usual I unpackaged the appliance and examined the exterior. Finding no visible damage, and with the help of a master plumber, I removed the old dishwasher, and installed the new one. After all the connections were made, I opened the door, removed all the packaging from the dishwasher, and found the upper spray arm lying in disarray in the bottom of the machine. Assuming that this was the way that the machine was packaged, I installed the spray arm, plugged the machine up and started the machine as the operations manual instructed. The machine would not work. The power lamp would burn solid for a few seconds and start flashing. I tried to start the machine a number of times while reading the instructions, and while my partner read the instructions aloud, but with no results. Finally, I used a screwdriver to hold the door switch closed, pressed the start button and the unit started. The catch mounted on the door would not make the door switch, mounted on the machine body. We tried to adjust the switch and the catch, but with no success.The dishwasher did not show any signs of exterior shipping damage, but for some reason the upper spray arm was off and lying in the bottom of the unit, I found a small piece of broken plastic and a screw in the bottom of the machine, and the door switch would not make. Outside that I have no complaints. I am not sure where this machine was assembled, but it certainly was not equal to the machine that we removed. Thanks GE for making my job harder. I will have to find another dishwasher Monday and replace the damaged one, and perhaps send this one back, but the replacement will certainly be another brand.

I bought GE dishwasher model #GDF570SGJOCC from a local appliance dealer in April, 2017. The machine cost about $600, and $150 to install. Today I learned the circuit board is caput and it will cost $600 to replace it. I will never again buy a GE product-- 2 years of service and it needs to be replaced.

We purchased this dishwasher for our rental. The last dishwasher was over 30 years old and still working but the racks were coming apart so we opted for a new one from Home Depot. A year later our tenants called saying when they used the dishwasher it rained in the basement. Our maintenance man called and said the dishwasher melted a hole in the right side about 1.5 inches by a 1/4 inch. Midway to the heater element. He did a temp fix with silicone.I called GE Recall number and was told it was not on a recall list. I called customer service and was told they would waive the service call. I explained this was a FIRE HAZARD. They insisted all they could do is send their tech out for repair. Since I paid about 280 dollars for the dishwasher I decide a service call would probably run near that and told them NO! I am now sending all information to consumer affairs department with my STATE REPRESENTATIVE. I also am putting the fire hazard info out there on facebook and twitter. I am waiting for someone else to say they also had a fire hazard. This should be on a recall list!

Our Profile over-the-range microwave failed after 2 years. (Warranty was for one year!) One day it suddenly died. The repairman ($100) said repeated twisting of the wire from the oven to the door (which contains all the electronics) is inevitable with opening and closing. The wire often breaks within its insulation: a bad design fault. No question of replacing the wire; we would have to order a new door, for nearly $400 plus $200 for installation, which requires 2 service technicians. This is more than the cost of a new OTR microwave. He advised us to get one with the controls beside, not in the door. Unfortunately GE is the only company that makes a microwave in the same colour as our range.

Nothing happened...never has. It just wont wash dishes. I have to prewash every item that is put into this piece of garbage. I bought it new and have used it for 3 years. It remained in the box the first 5 years I owned it and it honestly did me as much good in the box as it has since we installed it. It makes a good rinser but wont even wash off a lemon seed left in the bottom of a glass. This is such a joke. I would never buy another GE product. The refrigerator I bought at the same time, a side-by-side, the entire front door froze solid within 2 years and we had to buy a new one. Your company stinks. This is a rip off of my money. Refrigerators and dishwashers are not cheap. Model GSDL122F02BB is the dishwasher.

Hello to all reading this and considering purchasing a GE dishwasher or other appliance from them. Last June 27th we bought a new home which came with all GE appliances. In fact I have 2 of these dishwashers. Once in the basement (just for low usage) and another one in the kitchen. The first day the dishwasher in the kitchen did not work and they came out and replaced it. I have had 3 other service calls on this thing and now it does not clean. Six days before Thanksgiving. I called and the lady told me no service until November 30th is available. It does not work, the first time they came out it was for a leak, second time the pump was not working and the dishwasher was not draining and now it is not cleaning. It was almost as it was my fault. It is a dishwasher - you put the dishes in and then turn it on and they should come out clean. I should not have to rinse or do anything special to make it work. We spent over 1500 dollars on each of these dishwashers and now one if not working. I did not do anything other than turn it on and expect that it should clean.I was told that they would sell me another dishwasher at a discount. DO YOU REALLY THINK THAT I WOULD EVEN CONSIDER ANOTHER ONE?! A real company should replace this POS and give me another one for free and it has been 15 months and I have had 2 of them in my kitchen. I can tell you if you plan on purchasing look at KitchenAid they run forever without any problems. They also did a fantastic job of support (I had it for 6 years in one house with one repair, second house they never needed to come).

We purchased a new home in 2014 with all new GE appliances. The dishwasher has never cleaned the dishes. I have to wash the dishes before I load them in the dishwasher. I might as well use the dishwasher as a drying rack. We had a service person come out before the warranty expired. We have used all of the proper cleaning recommendations and setting per the service person. Not even 2 years later, the dishwasher started leaking and ruining our hardwoods. The dishwasher was quiet but then started making a horrible noise and a burning smell emanated when door was opened. Unfortunately all of our kitchen appliances are GE. If we replace any of the appliances, they will not be GE. I will also be getting in touch with the builder of our home to let them know that GE appliances are not reliable. GE needs to recall this dishwasher.

Our GE microwave is 20 years old and still works great! Still looks pretty good too!! We do have a small crack and the start button is worn, however, we use it several times daily. Would definitely buy this brand again.

GE cafe dishwasher, model CDT725SSFOSS - Bought new home December 16, 2014. Dishwasher worked well for a short period of time. Six months into ownership the unit began to leak and was quickly and efficiently repaired while under warranty. 10 months into warranty, the dishwasher began to rumble very loudly during every drain cycle, to the point where it sounded like it was going to walk out of the kitchen. Warranty tech showed up and had to order parts. Not sure which pump to replace he ordered both. Tech returns 10 days later and replaces both pumps. He turns power back on and the entire unit is dead electrically. Nothing works, pumps, motors, keypad, nada! Repair keypad was ordered along with a new wiring harness, just in case it was the source of the problem.2 weeks later, and one week before warranty expires, the repairman shows up and replaces the keypad and wiring harness. Yippie skippie, everything works but the tech is still confused, telling me the keypad lights should turn off at the end of the cleaning cycle, he could never make that happen. He completes his repairs on December 23. The unit performs flawlessly for 3 complete cycles, except the lights on the keypad never turn off at the end of the cleaning cycles.Sometime during the week of January 11-17 (while I was traveling) the unit dies again. Completely inoperable electrically. Follow up call with GE warranty service and the entire focus is on the fact that the warranty has expired. I keep pressing and the warranty person finally admits that service parts should carry a 30 day warranty. Service tech arrives and tells me he has to order parts. Keypad has been back ordered and I have no idea when it will show up.Totally unreliable expensive piece of junk. I can only imagine what the future holds. This experience seems to mimic Jack Welchs business philosophy to a tee - maximize profit and return to the shareholders while minimizing production costs and ignoring the customer needs completely. Highly recommend that you run any direction except towards purchasing any GE appliance, especially the Cafe series. Dishwasher. Nonexistent quality controls, no parts available, disappointing performance, extremely high price, P.O.S! DO NOT PURCHASE GE APPLIANCES. Negative Stars rating is what I would give this product. It will for good recycle materials at the scrap yard, sooner than later I am afraid!

One needs to be a contortionist to replace the under light bulbs on this microwave. It is a TERRIBLE design. Why werent the sockets placed so that the prong holes could be visible? One has to do a back-bend over the stove top and then the socket holes are still not visible. DO NOT BUY THIS MICROWAVE. DONT BUY THE STOVE EITHER. IT IS DANGEROUS. THE KNOBS TURN EASILY AND OPEN THE GAS.

My dishes always come out clean & the glassware always sparkles. I can use normal, heavy or light cycles. I can use heat to dry the dishes or turn that feature off & let them dry themselves. I think its just a normal size. Its white & matches my other appliances. This is the first GE Brand that Ive ever had. Ive had KitchenAid & Frigidaire models in the past and this one is as good as the others were.

My 11-month-old GE Advantium oven no longer has any display, totally blank. When calling to make an appointment I was unable to speak to a live person but scheduled one for today from 1-5 pm. At 5 pm I received an automated call that the technician was running behind and would arrive in about an hour. By 8:30 pm no one called or came to repair my oven. At 4 pm when I was wondering if I would see a repairman I attempted to find on the internet a phone number that would connect me to a live person but had no luck. I have no idea what company is being sent out to make the repairs so that I can get in touch with them. Their service sucks.

We purchased a GE JVM6175EFES microwave oven in 2014 and are now on our 4th unit. When cooking food, condensation forms and drips down the wall behind the microwave. GE replaced it with another, but it was a rebuilt unit which when operated caused sparks and smelled of something electronic burning inside. So another unit was ordered and delivered damaged. Now after a year, the 4th unit is once again causing condensation on the back wall. GE has no answer or explanation for this problem and really doesnt seem to care. This is just one of several problems weve had with GE appliances. We also had to go thru 3 refrigerators to get one that was not damaged from the factory. We will be trying to replace the microwave with a different model, but doubt if GE will work with us to get this resolved as their customer service has been no help at all. DO NOT BUY GE appliances.

I cook a lot of popcorn in my microwave and it hasnt burn a bag yet. It warms food quickly. Also, it cooks bacon really good. But the best feature is the steam cleaner that saves me time. It steams for about 2-3 minutes then all I do wipe the steam off and its clean.

The dishwasher is new and looks great. However the dishes are not getting clean. After washing with a 200+ minute wash cycle utensils are still dirty and food particles are left on plates and bowls. This is occurring even with a good rinse prior to placing them into the dishwasher. I clean out the food particles filter after every two loads, makes no difference. Also the water bottle jets are a nice idea but water bottles are too tall to fit even with the third rack removed. I am very displeased with my purchase. This was not an inexpensive model.

The brand performs wonderful. We enjoying. Also, has great features for cost. We have done several items in it and all come out great. Have not had any issues at all. I would recommend this brand and model. I would purchase similar item again.

I cant remember the exact date of purchase for my GE Spacemaker microwave oven. I have a receipt somewhere, but I have receipts for repair dated 2002. It is for a door seal gasket for the microwave. A model JVM60 GE Spacemaker installed over the range.The microwave worked perfectly for several years. Then one day, when I pressed the start button, I noticed a small fire inside the window above the control panel where the time is displayed. I called repair man; I was told that it was the circuit board, and GE was not able to send repair spare part. Since then the microwave is only good for displaying the time, and storing my everyday pan. I do remember paying $400.00 for this microwave because I purchased it at my employment. It would seem to me a company making a $400.00 appliance would be backed by a circuit board, which they know would go bad in a short time. Thats why they only had a one year warranty guarantee.To show you the difference in a microwave appliance, I purchased a small counter top microwave in 1997; it still works like a charm, and I use it every day. From the negative reviews I read on these Spacemaker microwaves, I firmly believe there should be some compensation to us consumers for the money spent, plus the hazards we experienced. If that is not agreed, then all of us consumers should file a class action suit against GE.

GE Triton XL dishwasher overheated for no reason and melted the inside components to the point they are scorched black. This dishwasher is worthless. There would have been a possible home fire if we were not at home at the time of incident.

This GE CVM2072SM1SS Microwave (over-range model) worked fine for five years. Then, we discovered the plastic film over the touchscreen starting to peel. After a bit of wrangling with Consumer Relations, they sent me a replacement touchscreen. The LCD didnt display properly, so they sent me another one. It worked for three months, then in the middle of programming to reheat some food, we got the following error message: Control Fault, Shorted touchscreen - F10. The control has detected a shorted touchscreen and has shut off the oven. It may still be possible to use the oven. However, if this message continues to appear, your oven will require service.The only way to clear the message was to unplug the unit. No amount of replugging in cleared the message. I called GE and they said they would replace the entire unit with a new model under some program they had. Sounded fine to me. I left the house. When I returned, I received a message that their representative called back to say they would not replace the unit, since the program had expired. Huh? I called again, and after a bunch more wrangling, they agreed to send a service tech out and replace whatever needed replacing or fixing at no charge. Of course, they never really made a notation of that, so when he got here, he had to get on the phone and sort it out. Finally, he replaced the touchscreen. Lets see how long it lasts this time.

My husband and I replaced all the appliances in our new home 4 years ago with GE Profile double oven, cooktop and built in microwave. All the appliances are of poor quality and do not cook the way we are accustomed to. But the microwave has had a particularly bad history. Within one year, it completely quit working and we had to replace several fuses and a board. Over the past couple of months, the keypad continually quits working and we have to climb up on a stool, unplug the microwave to reset it. Only then will it work for us to heat something. However, the keypad does not accurately reflect the task we are trying to use. I have had many microwaves over the years and I have NEVER had to repair one before. This particular brand of microwave was produced in Malaysia in July 2008. Very, very poor quality. No resolve from GE or from Sears where we bought it. I am done with GE and with SEARS.

I am a licensed master plumber. I do a fair share of high end kitchen installs, I noticed that in the last 5 years that all GE dishwashers I installed had a whole lot of extra parts to be installed by the installer. For example. Today I uncrated and tried to roll a GE dishwasher I got 6 and a drip tray fell out. Then when I went to install the dishwasher in the cabinet I had to install 4 different rubber flanges. When I went to push the dishwasher in the flanges came loose and hindered the install. The the insulation jacket kept binding up. The last 10 of these GE dishwashers I have installed the dishwasher appears to be racked or not square. I had to tell the General Contractor that I dont want to install the GE dishwashers any more. Way too much trouble. I have much better luck and ease of installation with Miele and Bosch. The GE dishwasher are very frustrated to install. Bob Licensed Master Plumber since 1982Richmond VA

I have a 2011 GE Model # JES1456BJ05 microwave and it has been gently used and kept clean. Upon cleaning today I noticed that the top of the inside is blistering and peeling off. Surely this is not safe as it could fall into food, plus they should make them to stand heat, after all this is why they are made for heating things. I called GE who informed me that there is no recall on them so I am pretty much stuck to go out to buy a new one with no help from them. I now read that this has happened to people before. Lesson learned never purchase a GE microwave as they do not stand behind their products when a manufacturing problem develops if you are the first one to call, and beware and ready to buy a new one every 2-3 years. This is all they are made to last!!!!!

Getting great service out of it. GE Dishwasher is a good unit for the money. Its does a really good job when loaded properly. I did just extend the warranty for another year. I am very happy with it.

Wife started using the microwave. Within a minute she smelled something burning. She opened the door and a flame shot out. Thankfully she remained at the microwave as it was running. Could have been catastrophic if the microwave continued to run for another minute. There is a charred 2 inch section at a circular piece in the inside top of the microwave.