We have been pleased with our refrigerators performance – it has been reliable and efficient. We have plenty of room in the fridge and freezer and we like that we can rearrange the shelves if needed. We are able to fit everything we need in the fridge. There is a lot of usable space on the door too. We like the overall appearance of our refrigerator – the stainless steel finish matches our other appliances and makes the kitchen look nicer and less dated than it did. Large appliances are expensive but, in this case, we felt like it was a good investment because its a brand that we trust and have had good experience with in the past.

They came in a house I bought which was 3 years old, so I assume the machines were the same age. I kept the house for 6 more years before selling and the appliances went with the house. In the time I had them, the only problems I had were the centrifugal fabric dispenser needed periodic cleaning as it would develop a heavy coating on it and I did have to replace one heating element in the dryer. Being Kenmore, that was owner serviceable.

My family had several Kenmore over the years. We have one in the garage, we had in our kitchen for years and its still going strong after 20 plus years now. I dont know what wed do without the 2nd fridge and a dorm size isnt big enough. The older one in the garage we use for overflow and drinks. Its great for keeping watermelon, cold and not taking tons of spaces in the kitchen fridge. If Kenmore makes products that last that long theyre doing something right.

It was one of the best refrigerator and it would freeze good in the freezer and run and kept thing cold. It lasted so long before it went out. It kept the food from ruining. It look good and the size was good.

Kenmore 4.3 cu. ft. Top Load Washer w/ Exclusive Triple Action Impeller - White... I bought this because of the ratings from others. This was my first experience with an HE washer and I was hesitant but since I could not find a reliable/well rated old fashioned washer like I wanted, I took the plunge and I was EXTREMELY glad I did! Kenmore 65132 7.0 cu. ft. Electric Dryer w/ SmartDry Plus Technology White. I bought this because it was the match to the washer. The clothes really come out so much cleaner and although this is not a super capacity washer compared to other models I was able to wash a king size comforter (yippee) however I cannot say the same for the dryer. It did fit in but there was not much room for tumbling so I had to stop and reposition it myself several times to ensure complete drying. Note to self-> in the future dont buy the matched pair especially since there was no cost savings in doing so. Other than that it dries fine. I dont need a lot of bells and whistles so I looked for a basic washer. Good ratings are paramount if I dont have a relatives or friends recommendation; and of course I always want to find it on sale with free delivery. Having repair issues are always a red flag but especially since our set-up is on the second floor I avoided any models w/ reviews that had a mention of leak issues. This is a basic full size washer with a lot of different settings to choose from if needed (Normal; Delicates; Bulky/Bedding; Whites; Heavy Duty; Casual; DeepWash; Express; Soak). The dryer has the usual basic cycles. It has a end of cycle buzzer that can be switched to off if so desired. There is an inside light. The door opens down (instead of to the side) which is nice to catch what is being taken out. The washer/dryer pair ran about $947.00 after discounts.

Purchased a Kenmore bottom-freezer refrigerator (Model 596.6931...) (19 cu ft) about 2 weeks ago. Functionally and space-wise, it is very good. But it is the noisiest refrigerator we have ever been around. About half the time when it is running, it makes popping and crackling noises - almost like it is making popcorn. We thought this might be a start-up thing as described in the manual, but it is still continuing. If you expect to have this refrigerator in an area that you use frequently (like a kitchen), do NOT buy this model. It might be fine in a basement or garage, but not in your living space. Much too noisy for a normal household kitchen.

The machines are very reliable and works well. We have had this model for a long time and we have had no problems with it. Everything has continued to work. Many clothes can fit into these machines, and all of the clothes get cleaned and stay nice. The machines are reliable and easy to use, and keep the high quality of the clothes intact. The washer and dryer both look sleek, modern, and dont take up too much room. They fit well in our basement, are quiet, and are reliable and useful. We got the washer and dryers for a great deal. For their price, they work unbelievably well and show very minimal signs of wear and tear, but the functionality of them are still perfect and great.

Had it for over 14 years with no problems. Use it at least one time a week. I would recommend this product to anyone who is looking for a dishwasher.

I bought a front loading Kenmore model 40412 in Sept 2010 for $736. This is March 2012. Spin cycle makes noise as loud as an airplane and clothes come out stained with grease. Service tech just estimated over $1,100 to replace tub bearing and door seal. How does that make any sense or is justifiable? No more Sears/Kenmore for us!

The appearance is nice. The color is a nice matte grey so it doesnt clash with kitchen themes. It fits well with other colors and does not stand out. I would recommend this color and not the black. It is a nice size. There are two pull out shelves. The distances between them is no even, the top one is very close to the top roof of the dishwasher so you can only put small items up there. The bottom one has a lot of room for plates, and could use more room for bigger items such as pots and pans. The silverware sections is perfectly sized. Sometimes it doesnt get everything clean but after a second wash everything comes out spotless. Sometimes if you run the dishwasher with just vinegar it gets clean and that washer runs better. It is a great dishwasher and is well worth the value. Some say you get what you pay for but with this Kenmore dishwasher I feel like you what you pay for and more, because it is just that great and worth it. It is very reliable.

Kenmore Elite Refrig made by LG - Ask first and STAY AWAY. Short and sweet, 1st refrig, 9 mos old, 5 service calls before declared dead (took 6 weeks). Replacement refrig, 6 months old, 2nd service call (2 weeks so far, new board, new interior panel, broke by serviceman). STAY AWAY FROM LG REFRIGERATORS. THEY SUCK. NO QUALITY CONTROL and they do not care! Buy the service package. You will need it!!!!!!!

This washer is awesome. If you have seen commercials where they put filthy dishes in to wash and find it unbelievable, you can believe it now. I tested it. It really works with this dishwasher. I give it a score of 15 out of a possible 10. Its that good. It is the perfect size. With a family of four we can start putting the dishes in at breakfast. Throughout the day we keep adding more dishes. You would think we would run out of room before dinner, that is not so. We still have room for the dirty dinner dishes. You wouldnt think that a dishwasher could be described as pretty but this one can. I got it in the silver or chrome color and it matches the refrigerator and the oven and stove. They all look really pretty next to each other. It is definitely worth every penny I spent on it. It wasnt very expensive at all. There were other brands that did the exact same thing but were more expensive. It turned out to be a really good value.

Both worked very well for the first few years but the washer had problems toward the end in getting drained all the way. Had to replace some parts. Units worked good til the end and then they became so unreliable and slow that we ended up replacing them both and are happier now. Dont know why or how but they went bad. Appearance was fine. Dont expect that there is a whole lot of room there to change color and style is changing every day so stay informed and Im so sure you got it. Never got my moneys worth out of any washer. Dryers usually last but these seemed to run faster, harder and wear out quickly. I dont think I will buy again.

This seems to be a basic model without a lot of the features some other dishwashers have. I have to pre-rinse my dishes or I will end up with food particles all over my clean dishes. As long as I do that it works fine. I like the size of this dishwasher. I can usually fit all of my plates, saucers and bowls on the bottom rack without a problem. The top rack fits lots of glasses and cooking pots. I like the smooth white finish of this dishwasher. It is easy to wipe down and looks clean and simple. I bought it because it matches my Kenmore refrigerator perfectly. This dishwasher was a very good value in comparison to most other dishwasher models with special features and/or finishes. I didnt need all the bells and whistles, so this one was just right.

With my Kenmore I enjoy the space provided for storing enough food for myself for a month or even a month and a half, but it also ensures my food is kept perfectly chilled or the freezer part ensures that my meats and frozen foods stay cold and frozen. Within minutes of putting a food item into the fridge or freezer and the Kenmore appliance cools the item easily. I would recommend this appliance brand because the one I have also has been with me for a very long time and still looks to be with me for years to come.

My washer works fantastic. Easy to use, nice and simple, just like me. Top loading works great because of the location in my basement. Make sure its up off ground elevate. Its just two of us, but I do laundry every other day. When I work outside which is just every day, I change twice a day so I have more than I should. The washer gets my clothes very clean and I dont have to worry about ruining clothing. Im sure you can get other colors, but I got white. Its easy to clean, matches everything durable, its just plain white. The knobs are a dark color which makes the washer stand out. The washer is energy efficient. Saves time, saves me money, it adjust the water level perfectly, shuts down when too much is loaded. I would recommend this washer to anyone that doesnt need a fancy one.

This is an incredible dryer and the capabilities are endless. If you have the money, you should go to the store and get one of these. Its a good dryer that you could depend on if you have only one. This will completely dry your clothes and you rarely have to worry about it. This dryer is a decent size and fits well into my back room and with the washer on the side, it fits really nicely into the small space. If you have the money, this can give you really good quality drying, but its not totally worth all of the money and cash you should really put into it.

It is good enough. Kenmores they are like Maytag washers. They last forever. It is a good washer for me. It is a very reliable washer and it does the job. Could be a little bigger and I increased my family recently and with an increase has more clothes to wash. It is just like any washer, white and functional cycles that I needed a degree to learn how to work. It is a good washer and I am glad I got it and it should be very good to me. Well when I bought my washer it was on sale and it was a good deal at the time. I paid the right price.

Cleans well, adequate top rack positions, 1 to 9 hours delay start, adequately quiet, very durable. My dishwasher is about 14 years old. My racks are beginning to rust. Higher model has rust proof racks.

I had one of the first touch panel washer and dryer from Kenmore. They were sleek black and had a night light panel under the top lip of the appliance. They were incredibly durable, many custom cycles and a joy to use for many years! When I sold my modern home in the hills of Nashville, the buyer had it written in the contract that the Kenmore washer and dryer remain in the house! I miss them!

I had baked 2 pies in the oven; 2 hours later, the bake switch gave a loud notice, similar to a shot and seemed to explode. It left a silver mark on the switch. The stove stopped working, including the stove top and oven. I am unable to cook or bake as a result. I will try to resolve this problem with Sears today, August 4, 2014. The stove was purchased 7 years ago.

We bought a Kenmore Elite Refrigerator with French doors about 5 years ago because we trusted the Sears Kenmore name brand. It was almost $3,000 retail. The ice maker and temperature controls went out the very first year. A Sears vendor came out and replaced the ice maker after a few weeks. Stated its an LG first year not Whirlpool. LG brand refrigerators are not good quality and parts take forever. In fact all service vendors have commented this brand is not good and takes forever for parts.Over the past 5 years have had 4 ice makers (including another one tomorrow), 2 control motherboards, temperature sensors for both refrigerator and freezer, heating element and a host of other issues. These units are the worst ever and if we knew it was made by LG - would not have bought it. Lost several hundreds of dollars in food. Sears needs to recall these units and until then I am boycotting them.

I am happy with my Kenmore washer because it cleans large loads of laundry, rinses the clothes well and uses less water. Its a very reliable washer with a large load capacity. Its quiet and rinses the clothes well with less water. I would recommend this washer. Washer is white with a clear lid that lets you see the inside. Shiny finish and will dent easily if not taken care of. Washers are overpriced these days for not lasting as long as they used to, but I am happy with my washer. Not necessarily the price I paid.

I needed a smaller refrigerator from todays giants as it needed to fit into the space designated for a refrigerator. I like that the freezer is on the bottom. What I dont like is that a piece broke off a few years ago and it doesnt shut properly all the time. Probably could get it fixed. Also, bottom freezer is huge but gets messy when looking for items. Love having ice!

The refrigerator runs smoothly. The space available in the freezer was great for a family of 4. The refrigerator portion was spacious and easily configured. I was able to store my food and beverages in such a way to always be able to find what I needed. The ease of cleaning and maintain the inside and out was easy and quick. This refrigerator was a basic model and we chose it for that reason. It blended into the space to let the special features of our kitchen shine. After looking at many different refrigerators and comparing prices, reliability, and availability, we found this refrigerator to be the best for our budget.

It works fine for smaller lighter loads and dries them in a decent amount of time. A full load of blankets, towels or sheets takes hours to dry. So long that I only let it run an hour at a time. It has lasted a good while and never had a problem except not being able to dry a full load of towels or blankets. I often clean the filter but every time I use it, its clogged up again. It looks just like any ordinary dryer of that type. It doesnt have a modern appearance but the way it looks is just fine. It looks exactly like any other dryer from the same era. It seems like a fairly good value considering how long it has lasted with no problems.

Very powerful and works really good. I put all my foods and drinks. I also put all of my frozen foods, treats, and deserts in the top door with the freezer. The size is big enough so I can put all of my foods and other things in it. It keeps foods cool and refrigerated. I know it lasts a long time and will be using it for a while. It is the right shape. It fits well in my kitchen space. I like the rectangular shape and it works fine. It provides plenty of space for my foods and drinks that I buy. Its a great value for your money. I put in a lot of stuff in my refrigerator so it was worth for what you pay for.

I had both washer and dryer and they both worked great until I moved to a place where I could not have a washer or dryer. I would be highly grateful if I could have both my washer and dryer back. I could always rely on both my washer and/or dryer. They never failed me. Both always performed to an excellent level. I never had to wonder if I was going to have either my washer or dryer to work when I needed them to work. I would highly recommend a washer and dryer. I never had any trouble with either my washer or dryer. If I had the opportunity, I would highly recommend either my washer or dryer. Although my washer and dryer were pricey, they were well worth the money I had to pay for them. If I had the opportunity, I would be glad to recommend either my washer or dryer at any time.

It was very good and cheap. It lasted a long time and was a great experience. It treated the clothes well and they came out perfectly clean and neat. It was very reliable and trustworthy. It didnt go out. It was good and working well and didnt give up on me ever. I loved it a lot and it was wonderful and great. It was really pretty and neat. It looked fresh and cleans. I was so happy that It wasnt bad looking. It worked well and it looked well as much as it treated me and my beautiful clothes well. The price was very good. You didnt have to pay as much as others. You could pay a certain amount depending on which type you have chosen. The value is very wonderful and amazing.

Design idea is great, however material quality needs a major improvement. Therefore a design mod is necessary. Rust at loading site and several repair calls to stop the balance issue with the tub. I like Kenmore products but made the mistake of going with their high end model a few years ago.

No light in the freezer, no ice maker. Meat section and two drawers with humidity control. Butter section covered. Good shelving and door storage big enough for gallons. Low noise level. Plenty of shelf space and door storage. Freezer has enough space for numerous frozen dinner (at least 20) plus meats, vegetables, breads, ice cream. Almond color to match other kitchen items, no exposed parts, modern handles, shiny finish, scratch-resistant, easy to clean, fits well in available space. Very good value for the price paid. Energy-efficient. Was able to get a good discount, credit card rewards and rebate rewards, so value was even better.

Do not buy this item. We spent a lot of money in the pair washer/dryer and the washer started to rust around the bleach compartment within months (even though I have never used bleach on my clothes). I wished I had read the reviews online. There are hundreds of reviews where people complain about the rusting on this machine. Im planning on talking to a lawyer, and open a Class Action Lawsuit. This machine should be on their list of recall items and people should be compensated. My friend had the upper part replaced but started rusting again within months after use. Sears appliances (Kenmore) are not what they used to be. I am actually closing my credit card I have with them. Very disappointed! Advice: Dont buy this washer, it will RUST!

This is the best refrigerator Ive ever had. Its durable and good quality. Before I had other brand and it was not working as good as this one. They have a great selection of size. And I like mine, it fits perfectly and looks good in my kitchen. It is reachable enough for a short like me. They have a great selection of appearance or looks and I like what I have. It makes my kitchen looks even more appealing. The style is elegant. This refrigerator is a good value of my money. Easy to use and has a lot of room. It helps me to organize my stuff better.

This is a great refrigerator for those who would rather have more freezer space instead of an icemaker. Everything works great. It runs quietly. The price for this size refrigerator was just perfect for our budget. Without an icemaker, the freezer is extra large. The refrigerator side has all the space for everything I need. There is lots of storage space on the door. The appearance is acceptable. There is nothing I would change. The handles are comfortable. The power cord long enough. I prefer the painted surfaces over stainless because it is easier to keep clean. For the money, you will not find any better value than this. I looked for a while before deciding on this model. The dollars per square foot of space was the best I found and the brand is very trustworthy.

The dryer does its job very well. It is fast and leaves the clothes fully dry on the first time. All the buttons work great and there is no off balancing going on. The washer fits all of my needs. I do about 3 loads of laundry per day back to back and the clothes do not stick get stuck or anything. It also can hold a king size comforter which is great. The dryer is a white front loading dryer and the metal it is made out of is very durable. I have no complaints about it. The buttons are steel and the handle on it works very nice. The value I paid was worth it. I paid one hundred dollars for it on sale and I got a deal I think. It is well worth the money I have had it for two years and it works great.

It cleans really good and dries my clothes fast. Its dependable and reliable and it doesnt break down like what I used to have. The price was reasonable for both dryer and washer combo.

My Kenmore fridge was great, lasted 19 years until it got hit with a power surge. My only complaint was the service dept. couldnt figure out the problem two summers in a row when ice formed around the door mounted ice and water dispenser. After two different repairmen came out and couldnt figure out the problem, my Dad happened to visit and as I was showing him the problem he simply popped the gasket surrounding those areas back into place and I never had any other problems with it.

I had great experiences with other Kenmore appliances, but this dishwasher was not on par with the past appliances from them. It works fine but the Kenmore products I had before were superb. It was not as fast as my previous washer and the racks are spaced a little oddly. It is manageable but it is an irritating thing. It is something that needs improvement. But, it is quiet and effective. I like that is HE. It has been very reliable, I havent had any problems with it except that it was damaged when it first arrived. Although that was the retailers fault and they immediately replaced it.

It work very good. It has good service, and it preform well. I think its one of the best refrigerators on the market. I always will buy a Kenmore refrigerator. I have friends who can say the same thing about Kenmore refrigerators. They provide good service. If anything go wrong you can call customer service and they will fix any problem you might have.

We got this fridge about 3 months ago and it is very good for the money and works well for my family. It serves its purpose keeping the items cold and the freezer is icy cold. The outside looks very big, but when you actually put items into it is not as big as you think. You have to be creative on how you put items in the fridge. It looks very appealing in the white color. It seems to fit around any household and the design is made it look great wherever you put the fridge. The value is really great, but again the size is something to be desired. Price cant be beat, but the size overall is way too small for a larger family.

I have a Kenmore Washer and it is very durable. It cleans my clothes very well. I do at least once a week or sometimes more about 7 or 8 loads of laundry not including we have 5 people in the house so the other two adults use it also. I have had no problem with any kinds of stains on my clothes from the washer. The washer is very easy to use and has codes when it is having an issue. No problems with it yet. I have owned it for a year now. If I ever have to buy another washer Kenmore will be the brand that I will buy.

We have not had any problems with our Kenmore Washer. It cleans very well, can do heavy loads or small delicate, you can adjust water levels and hot or cold water. Weve had it for 6 years and we think that shows that it wears over the long time. We would recommend it highly.

I have never owned a stove that I loathe as much as I do the Kenmore glass top stove that we have. Every week without fail, the handle comes apart, causing the glass door and white casing to fall to the ground and I have to screw the entire door and handle back on. We arent rough with this appliance. Its a piece of junk, period. Another thing is that the cooking elements dont provide consistent heat. If I want to boil water to make a cup of tea, I swear I have to wait five minutes before the water in the kettle comes to a boil. I really detest this stove and I am counting the days until it finally gives up the ghost so I can buy a decent stove.

Has good style, does his work in the best accepted way, ever present problems when cool and keep food fresh, its energy consumption is not high, so the bill will not get very costly. You could say that is rather heavy, its design is spectacular, but mobilize around the house is usually relatively simple, but it takes two people. As mentioned above, is finished at the edges and around the front of the fridge with good design, good handling, really is spectacular, personally chose between several models of the same brand and there is no doubt that chose the best choice. The relationship between cost and benefit can say it was successful, not much money for purchasing the product payment, and we believe the behavior of the device has fallen short of expectations.

Best dryer Ive ever owned. The settings are very user friendly, and a large load of laundry can be dried in less than an hour. No issues with the settings or machine balance. The performance of this particular model is top of the line. Bulky and uneven loads dry quickly and completely without any issues. Model can hold large loads of laundry with no performance issues. This Kenmore dryer model has wonderful symmetry and looks pristine sitting amongst my other laundry appliances. Nice style with a lot of interior room, but doesnt take up a large amount of floor space. This dryers value is the best deal for its size and functionality. With the large amount of capacity for holding laundry, it pays for itself in comparison to purchase price versus an inconvenient laundromat in well under a years time.

The washer and dryer works perfect and I would recommend it by the company. Its easy to use and they last for a very long time. Other people has bought it and was happy too. It spins really fast when clothes are in it, cleans clothes fast and takes the stains out of clothes. And Im happy with the cycles spin on it. The cycle spins are fast on it. My washer and dryer are both white. I use both of them and got them for a good price. And the company is a great company. The value is great, the price range is great. Youll be happy with it, so will the customers on the face of the planet.

I love my refrigerator. It is big enough just for what I need and it is clean and simple looking, keeps my stuff fresh and crisp for a long time and my freezer cold for a long time. It has not crapped out on me yet and hopefully wont. I just wish they had different colors. I havent seen a black one yet in my model. But I am pleased with the model that I have and would not change it unless it stops working.

I am very dissatisfied with Sears. I believe that the quality of your appliances has declined & you are selling service contracts that you cant honor. I have bought Sears products for years & have seen a steady decline in the products & the services. I have had difficulty with my kitchen range & a service contract on my refrigerator, & a lawn tractor. I have waited for a service call for weeks, then the service people are late, or they cancel repeatedly. I have had multiple calls for my Kenmore Elite dual fuel kitchen range, which I believe constitutes a lemon & should be replaced. I have called Sears a number of times & spoken with people in supervisory positions, to no avail. I have decided to go public to warn others.

Keeps my things chilled but not frozen, would recommend to anyone. It is a great brand for the value, and I know that it will last long enough for me to get the full use out of it. It once again is an amazing fridge and great brand. The fridge has a decent size, and it has lots and lots of space for your goods. Even if you get a smaller one, you still get a ton of room for groceries, soda, etc. This fridge looks sleek and modern. It doesnt have a bulky look, and I do love the stainless steel featured on it. It helps keep it clean, and it just looks good in general. The value for the quality of this fridge is 100% worth it. Anytime my friends want a fridge recommendation its always Kenmore fridges. They arent too expensive for the great quality.

I purchased Kenmore Elite smooth top range in January 2013. In April 2013, I had the oven set on 350 degrees to cook meatloaf. I opened the oven door to insert food and the glass on the door exploded all over my feet and the floor. The repair person said this happens often, usually during self-cleaning. Thank God, it is under warranty but I wonder how long it will last. I am afraid to use the self-cleaning feature.

Both my washer and dryer are used. Probably 15 years old at least. I have had to replace a belt on the washer and the element in the dryer. Not a big deal though, they are easy to get parts for and work on.

We chose it as a suite of appliances from Sears and I liked that it matched the entire set of Kenmore appliances that we purchased from Sears. It was pretty quiet when we ran it, and it was energy efficient. We never had to buy a special high end dish detergent. But I did not like that the dishwasher did not like the hard water that ran through the water lines and it would literally stop working every other month until we ran at least one load empty with just a half gallon of cleaning vinegar through it. Also, it broke after 11 months. The valve broke off one morning mid-cycle and hot water flooded our kitchen and dining room. Kenmore did honor the warranty though and worked through our homeowners insurance.

I purchased a Kenmore Elite HE3 washer and pedestal in 2004 from Sears. I always dried off the area around the rubber seal, did an occasional bleach wash, hot water wash and sometimes added vinegar to keep the moisture down. I always left the door open after use and I used a maximum of 3 tablespoon of HE detergent. In 2007, I sent a letter to the customer service department explaining that mold had formed inside the rubber door seal and nothing seemed to help. I listed all the things I did and said that I was frustrated that I spent $1,000 and in three years, I was having problems. They responded with a long list of what to do for odor problems, all of which I was doing already. Forward 5 more years and the mold seems to be getting worse despite rubbing down the interior rubber seal with Clorox sheets and drying out the area. I am concerned that I am getting sick from the mold smell. I finally went out and bought a top load washer from a reputable manufacturer. Why should we have to pay such a steep price for a design flaw? Why dont the salespeople warn us about the common mold issue? And why is this happening without repercussions to the company? I would like financial compensation for all of this.

Kenmore Elite Range - Today is 12 March. My wife came home and the House was full of smoke from the stove being on high. I had cooked some Cabbage for my wife around 11:00am. I left to go to work around 2pm and left the burner on the lowest setting which was Low setting to keep the cabbage warm. She came home around 6:30pm and the Fire alarm was going off and the house was full of smoke. She tried to turn the burner off with no luck. She had to go and turn the breaker off for the range. I came home at 10:00pm and went and turned the breaker back on and the front right burner where the pot was on and it was on high again. I played with all the switches with no luck at all. I had the main circuit board changed not even a month ago by a service tech. He told me that it controls all the switches for the top and also the oven section. I had to go and turn the main breaker off again.. THIS ALMOST COST ME MY HOUSE. FOR FOLKS READING THIS, BUYER BEWARE... I will not purchase another Sears product!!!

It was a really good fridge with great control settings. I also liked the size and also the direction in which it opened because my kitchen is not that big and I needed a smaller fridge. I like the level of the shelving the fridge had which was wide enough and had a certain depth that I appreciated. I like the color and overall size of the fridge. It was also multi-functional which was a plus for me. I like the sale price and I also liked that it had a warranty. They also had a special for free delivery which was very appealing. However, the freezer was smaller than I liked. I also didnt like the lack of colors that it came in. I felt like it could have offered more modern color schemes. I felt like it could have been a little bigger width size too.

I selected Kenmore because of the price and the space provided. On the day of delivery I had to help the Sears driver bring the refrigerator to its location because he was by himself. The refrigerator is a black exterior with an 18-cubic foot interior for almost $700.00. The size of the refrigerator fit our needs with several interior shelves and drawer space and shelving space on the doors. The freezer is two-tiered and came with an ice tray. But the refrigerator is too cold and drips water in the interior. Sears was called to fix it. They came out but said nothing could be done. To this day the refrigerator is still producing temperatures that are way too cold causing food loss over time and a huge letdown overall. Ultimately, Sears and Kenmore have let me down and lost customers.

I love Kenmore Appliances! We have owned three Kenmore dishwashers, both of which we purchased. Our first one was for an apartment we were renting in 1979 when our son was born. I wanted one specifically to sterilize bottles. It was roomy and did a good job, but was rather noisy. Our second one was for our first house and replaced another brand. It was quieter and very roomy. The 3rd was even roomier and quieter and had soft touch buttons and a digital display. We try to buy Kenmore appliances whenever possible. The brand is synonymous with quality. They are dependable, stylish and provide great value for the price. Kenmore offers the latest features, and the sales people are unfailingly friendly and extremely knowledgeable and helpful. We have looked at the Kenmore Elite models and when our current KitchenAid (came with the house and was new) gives out, we will replace it with a Kenmore. I like the adjustable racks and would like it if the cycle was even MORE environmentally friendly. I like having options on the length of the cycle and how much water is used. I would also like it if all surfaces in the dishwashers were stainless steel.

Kenmore is a strong and very reliable washing machine. I would recommend this brand to all my friends. I love it and Ive had no problems ever with it. Im gonna keep getting this brand. It can handle any amount of clothes, never too much clothes. A machine everyone should have. Its not the best but it works better and it works wonders than any other machines. This is a keeper. It looks good but Ive seen nicer styles. But who care about looks. I want a strong machine and this ones it. The price is great and the work it does pays for the price already. You gotta spend some money for something to work so its great.

My less than 2 year old $3,999 side by side Sears Kenmore refrigerator freezer stopped working. (Needs new compressor.) Sears response “Pay $941.75 to repair it”. Are you kidding me? I’m 61 years old and never had a refrigerator go bad. What a ripoff! Don’t buy anything from Sears! It’s no wonder they are going bankrupt.

This was a very dependable dryer. Dried clothes quickly and lasted for years with no problems. It had to be serviced only once all the years we owned and would highly recommend in the future. It worked reliability everyday it was needed. It helped raise three girls and kept their clothes bright and fresh many years. I was sad to see it leave when it was replaced. The dryer looked very good and its paint and looks did very well even though it was in a damp basement on a cement floor. I would recommend this unit to anyone. This dryer was a great value. I wish they still made them as well as this one was. I dont remember what paid but we received many years of service from this dryer.

My family all pitched in so I could get the Kenmore Elite oven model #79098022802 through Sears. I picked up the oven from the Sears in the Hickory Hill Mall in Memphis, TN on January 17, 2011. Since then, I have had four service calls for the same problem, which is called an Error 14. This particular error message stops the oven from working, making it impossible to bake or warm anything up. Once the Error 14 message appears the oven completely shut downs. It does not let you override it or bypass it. The control part has been replaced twice and finally on December 26, 2012 Sears replaced the touch screen but still the Error 14 message remains.Sears had me purchase a premium warranty for $270. The oven cost $1,500. Since I have had this oven (January 2011), I have had to take off work seven times for the same problem. The Sears serviceman that came to my home to fix the oven worked on it for three hours trying to fix the Error 14 again. To this day, the oven is not fixed. The serviceman told me to call the Lemon Line for a replacement. I called and they gave me another appointment for January 4, 2013. On January 4th, the serviceman was at my house for 30 minutes. He talked to the service people and ordered the control panel part directly from the manufacturer. On January 11, 2013, the same serviceman installed the third control panel and it still did not fix the Error 14 issue. The oven will heat up to 114 degrees then it triggers the Error 14. At this point, the serviceman feels that he has exhausted all possibilities on fixing the oven and he is not coming back.The issue with my oven has been going on for two years. For two years, I have not been able to make my family meals to eat. I have not been able to make holiday meals for my family to enjoy. I have been forced to go to family and friends homes for the holidays just to enjoy a home cooked meal. I think that it is unfair that Sears has not taken care of this issue in a timely manner. No one should have to go without an oven for this long. I only want to be made whole. I would like for this oven to be exchanged for one of equal value ($1500) and a check for $270 for the premium warranty I purchased for the oven that still does not work.Since this issue began in February 2011, I have been extremely stressed and frustrated due to the fact that I am not able to use my oven to bake meals. Sears has offered me no recourse other than to sell me a warranty that has not been useful. I would greatly appreciate if someone from your company could exchange my oven for equal value but not the same brand.

Simple function, cleaned dishes really well, easy to use, energy-efficient and fast drying time, easy to load, very little leaking, easy for children to load and unload. It was big enough to hold and clean my familys everyday dish use. It sometimes had to separate the really dirty pots and pans from the dinnerware. It blended well into the rest of the kitchen. Easy wipe down. Really up to date looking but not standing out. Easy to match with my existing appliances. I thought it was a little pricey but the price was worth the quality of the machine. Very little maintenance cost and upkeep. I guess paying for the brand is worth it.

It freezes well and keep my food fresh. I had it for 1 year and half. I have no problems with it so far. It provides enough space for the amount food I buy. The compartments work well. It is easy to clean. I do not need a big refrigerator with all of those modern mechanisms. It is the right size for me. I live alone but I have enough room if another person was to live with me. My refrigerator is white to match the decor of my kitchen. It fits perfectly in the space designated for it. It does not take up a lot of room. The vegetable and fruit compartments work very well. My vegetable stay fresh for a long time. I can my ginger ale liters in the soda compartment. It is spacious if I wanted to buy a lot of food. The freezer is a good size for the amount of frozen food I purchase. I really feel happy with my new refrigerator. It does not make a lot of noise. For the price I paid for it I did get a better value than expected. Kenmore products are usually good quality. It is not so big but it has good features and it is modern. It is of good size if it needs to be moved anywhere. It is not too high for things that I place on top of it. The doors open well and close well.

Kept produce cold, freezer had constant temperature, good air circulation with very little frost. Both freezer and fridge are easy to clean and have good insulation. A bit larger than what Im used to but it can fit anything you need. I never ran out of space and it kept everything a constant temperature whether it was empty or full. Surfaces are easy to clean, handles are comfortable to use. Typical pricing when compared to other fridges, slightly more expensive but it is also a well known brand so I can deal with that. Good warranty available.

It is adjustable for cold to hot water, fabric settings, large capacity for clothes, and works very well in all situations. I love the way it works and would recommend it to everyone. Kenmore is a great brand and things work the way they should, no problems so far. I can count on Kenmore washers to do the best job for my clothes and I do not need a more expensive brand. The Kenmore washer is very modern model and cleans up very well, has a color that matches any decor you have in mind and looks good too. I just love it. The Kenmore model value is great price, good for heavy and light loads of laundry. You cannot get a better value than this machine. It works great.

The washer and dryer by Kenmore were amazing. Easy to use and really did a great job washing my familys clothes. The washer machine has every setting you need for all the different fabrics of your clothes. The dryer was also amazing. Never had a problem with my clothes not being dried all the way.

I bought this gas stove at Sears at least 20 years ago. It still looks almost as good as new; the only damage is a chip that the men who installed a replacement floor made somehow. It has never needed repair. Its easy to clean and still works perfectly. I bought a second one used for my lake house 10 years ago with the same experience.

I just replaced this refrigerator several months ago from a Samsung. The Samsung ice cube maker was always breaking. My new fridge has better features, and it keeps things fresh for weeks, it’s remarkable.

I have bought Kenmore for years. At first it was because Sears was the only convenient store where I could shop for appliances that had sales associates who could answer questions and help me compare products. The prices are competitive and always work well. The tray is adjustable so I can raise or lower it to accommodate different kinds of dishes and pans. I can used a cycle to rinse dishes and wait so I can save detergent and keep the kitchen clean. I can turn off the drying cycle to save energy. However, I find that there are too few options of how I can place items in the dishwasher. Mugs frequently either collect water on the bottom or are not cleaned adequately. There is no convenient place to put large utensils - spoons, spatulas etc... They are too high to put with the cutlery but take up too much room if I lay them flat on the top tray. Also, they are not cleaned well if I lay them flat.

Bought a Kenmore Elite Fridge in December 2013, when remodeling our kitchen. The compressor went last week, June 2019, and there is no 10 year warranty on Sears LG compressors. LG Canada was useless and stated even though it is their product, they are not responsible for its compressor. It’s a $3,500 fridge and we’re out the major cost of a new compressor. A class action suit in the USA gives us food for thought. Don’t buy Kenmore Appliances and especially not LG Appliances.

It works great. I am happy with it. It is a basic refrigerator with good features. This refrigerator is for sure good quality and I do recommend it to others. This is a basic size refrigerator. It is not too big but big enough. The drawers have lots of space and there is good space on the door as well. It is a basic white refrigerator. The top of it is the freezer and the bottom half is the refrigerator. It is good quality and Im happy. The value is good. It is not too expensive for a good quality refrigerator.

It freezes great and refrigerates great. Never had a problem with it. Never had to fix ice maker like we did in past. It is spacious with plenty of room on both sides. A lot bigger in person. Would highly recommend. Size is great for family of four or more. Love that I dont have to cram stuff in it like in the past. The color is black. Although it comes in white and chrome we prefer the black. It dont get dirty as often as the white one does. It matches my kitchen perfectly. I honestly thought it was going to be a lot more expensive than it was. I was shocked when they told me the price. Value is great a lot greater than say GE.

I like how well made it is. It really has great materials and the build quality to match. It has served me wonderfully and I am very glad I chose it. I am surprised it has so much to it given its just a fridge. However, I dont like the size of it, but it is alright because it fits where I need it to. Often times I will have a milk jug too tall, or wasted shelf space due to too much open height. Kenmore really has outdone my expectations. It is a great brand and compared to others it seems better. I chose it based on availability, but Im kind of glad it was what I got after all.

The fridge is easy to clean and to change water filter. It runs great. It has a lot of storage and energy efficient, not to mention its the Elite as well. I got it at Sears with good financing and I pay it off monthly. Its stainless steel and its beautiful. I love side by side doors. It was worth every penny. I love Kenmore and Sears is awesome customer service.

Washer thoroughly cleans my clothes. It is an older model and has lasted many years. The clothes dryer has also lasted many years. It still gets hot and dries my clothes quickly. Would buy Kenmore appliances in the future!!

NEXGRILL 6-Burner Propane Grill-with Ceramic Searing Burner What A Grill, this NEXGRILL 6 Burner all stainless steel grill with Ceramic Searing Side Burner for the perfect touch on meats. This grill arrived in a large cardboard box on a pallet so it was well packed. Being in my late 70's I had a friend help my, the assembly was very easy just mainly following pictures in the instruction book and common since, we had it fully assembled and ready to light up in two hours. This NEXGRILL is a very well built, attractive and has a brushed stainless steel finish. I wanted a cover for the grill and didn't find one listed so I called NEXGRILL customer service and they gave me a number made by NEXGRILL but was unbranded so I ordered it from Home Depot. Customer service at NEXGRILL also took care of registering the warranty for me when I was on the phone. I owned a 4 burner NEXGRILL that I purchased several years ago and I gave it to my Son. I don't know how they could improve much from my older grill. the new grill sure has even heat and the searing burner works great, and all burners light the first time.. One last important item is the Rotisserie, it is very easy to use and as you can see in photo # 6 our dinner is on.

Kenmore Elite Double Oven Range 7909731 - I would rate this and Sears customer service at -0- stars if I could. Purchased this range in November 2016. I do a good bit of baking, so paid to upgrade to Kenmore Elite convection double oven. I have purchased Kenmore appliances for over 25 years with no issues. This will be the last one. Began having issues with the convection ovens fan not working or maintaining temperature in December. Raw AND burned cookies. First service call in January. I was told there was nothing wrong with the temperature after the tech shot his laser thermometer in there to check, says I have to wait 15 minutes after the oven SAYS its preheated to the set temperature and that I shouldnt put more than one thing in the oven... what? Thats why you pay more for convection!He replaced some screws that were sitting in the bottom and left. Whatever... tried baking muffins didnt rise, raw middles and burnt outsides. 2nd service call. The day tech was supposed to be there calls and says not coming, will order a new control panel and reschedule. After replacement, baking takes at least 20 minutes longer than recipe indicates, overbrowning outside. 3rd service call. This tech tells me the oven is 25 degrees over what it should be and recalibrated. Next baking attempt, the temperature decreases to 180. Ok, Im thinking maybe I hit something. Next day, baking again. Preheats to 350 and then starts beeping, flashing error codes FJ5. a locked and a 9 with ... Call Sears, tech scheduled for next day between 8 am and 5 pm, will call 30 minutes before arriving. Calls me in driveway and says he will not wait, will not come back and they are not allowed to call before the first call. Was on the phone at least 6 times with Sears customer service. When the tech comes back 5 DAYS LATER, hes never heard of the error codes and is ordering the same control panel that was replaced 6 months ago. This is ridiculous. I will never buy from Sears again. The lack of customer service is appalling.

Its been an amazing washer and dryer. Lasted well longer than expected. I put huge loads in and am very rough on washers and its still never gave me a bit of trouble. It has strength of no other. Sturdy and durable. No load noises or roughness. Just plain amazing.

Kenmore Elite model 790 789 02000 - Bought a 5 year old home - oven not working - $495.00 to repair. Needs 1 ignitor, 1 controller, main PCB to be replaced. This was only a summer cabin, oven seldom used and its broke already. Will have to wait to repair or buy new as still have 2 Mtg.

The washer works really well. The clothes get very clean and Ive never had any issues with it. I think this washer will last for years and years without issue. This washer is very reliable. I have had it for over 5 years and have never had any issue with it at all. This is a very clean, white, plain looking washer. It will easy fit in with any decor a consumer may have. The buttons are easy to use, and would be good even for people with arthritis. I have gotten more than my moneys worth out of this washer and its still going strong. It is certainly worth the manufacturers asking price.

Kenmore Elite model 790.9912 - We purchased this electric range from Sears almost 10 years ago. A few years back, the computer panel malfunctioned, and had to be replaced. Yesterday while making dinner, I had the oven set at 300 degrees, and I had one of the burners set at 5.5. Suddenly I heard a noise like a buzzing sound and then a pop, and the entire width of the back of the range went up in flames. I shut the burner off, and the fire went out. The oven got so hot that the door locked as it does in the self-cleaning mode, and we are unable to open it. The wall behind the range is charred, and the wiring behind the range is entirely burned. We called Sears and explained what happened. The sales representative said “Well it is almost ten years old.”

I like that it cleans really good and the spin is really quiet and silent. It can hold a lot of clothes and I also like that a lot. It is very reliable and convenient for anyone to have. It is really easy. Its really good and awesome. It is very white and pretty, a nice asset to my home. Very clean looking and I like that the door of it is on a unique spot. It makes it look so much better. It cleans the clothes - that is the first thing that comes to mind. Everyone should own one of these.

We were excited about our new Kenmore oven. It was installed today and it took more than one hour to reheat the oven to 400*. After turned off the oven, the fan was on for a while. Its also very loud oven. Its new and we already called Sears for service. Im having red flags already and not sure if I will keep this oven. Do yourself a favor do NOT buy Kenmore.

Quality, reliable, and built as solid as sears. Top notch performance. Been using it for over 5 years and never had any issues with it. Everything works beautifully. The freezer can hold all the familys poultry and meat for all our get together. Very big space for the dairy, veggies and baked goods. It is exactly what I need. Size was to store all the refrigerated goods, roomy right temperature. Fits well in the kitchen without being in the way of anyone or thing. Its just the right size for self or family, is very nice, beautiful, white color. Easy handle to open and shut. It is worth the value I paid for. Its nice appearance, easy to handle and take care of. Nothing complicated in using. It comes with owners manual of operation.

Lasted less than a year! Called last September, ice maker stopped working, freezer had ice and frost all over food, and appointment scheduled in October, parts ordered, never heard back. I called back, was told parts on back order, would be delivered within 21 working days. Called back in November, was told parts from Korea weren’t coming in, my case was “escalated” and I someone would call me in 2-3 days. I called back a week later and was told the same thing, 2-3 days. In December I called and was told I had been approved for replacement but no amount was entered in my file, I would be contacted in 2-3 days with amount, then I could select a replacement on ** and schedule the exchange. January and February I called back, was told the same thing, and still nobody ever called me back. The last time I was told to call the nearest Sears Hometown store to see if I could go there and pick out a replacement. This store is in Georgia, I live in Florida, about 20 miles away. That manager called Sears for me who said I needed to go to the Orlando store, over 3 hours from me, because Hometown stores were not authorized to handle replacements! Every time I have called since then, Sears transfers me to customer solutions dept who says there is still no amount, but that I was approved on Dec 1, 2020 for replacement. I was told PABA Dept needs to give me an amount. The amount I paid was $1499 plus tax and delivery. When they transfer me to that department, they hang up on me. Meanwhile my refrigerator is getting worse, food is spoiling in refrigerator, melting in freezer, Sears doesn’t care!!!

Motherboard causes oven to overheat to the point it could cause a fire.

I purchased this refrigerator (Kenmore Elite French Bottom Refrigerator) in November 2014 at Sears. I also bought a three-year warranty since it was an expensive item. After about six months the refrigerator stopped working and I called for service. It took almost 2 months to get it replaced after many phone calls and aggravation. Now in 2018, the refrigerator and freezer is warm. I called for service and I have an appointment for two weeks from today. This is crazy. After many attempts to contact corporate I got nowhere. I called a local appliance store who handles Kenmore which is an LG refrigerator and he told me that the compressor is gone or you have a Freon leak of which both are expensive to repair and not worth the money. It is very labor intense due to the design. They said they see this all the time with this model. I expected to get more than four years from an expensive appliance. The tech told me that they are made very cheap (South Korea) and parts go very easily. My opinion is this is consumer fraud. You cant expect us to buy a new refrigerator every four years. I know things go wrong but this is a manufacture defect in the design of this refrigerator and the consumer shouldnt have to pay for it. I believe LG will replace the compressor but the labor is at least $1000 and thats if there arent any other parts that need to be repaired. It also needs to be done by an LG tech and this cant take 6 weeks at best. This also doesnt give me a guarantee that it will last another year. When I called Sears all they were interested in getting my appointment scheduled and to sell me another warranty and then ask about my home-improvement. What help can I get. I will file a complaint with BBB and the Attorney General and Consumer Protection and I will try to get the news media to investigate. What a rip off. I hope someone reads this and responds to do the right thing.

On 21 August 2011, we returned home from after a weekend away and noticed that our Sears Kenmore refrigerator (Model: 71309) was not working at all. We have purchased this appliance in June of 2009 with a three year extended warranty. We assumed that since the manufacturer warranties the appliance for the first year, our protection would begin once that ended. Clearly, we were misinformed at the time of our purchase. The entire contents of the freezer/refrigerator were lost. We placed a call to 1-800-4MY-HOME and were informed that our protection agreement expired on 30 June 2011 (not quite two months prior). We were told at that time that a technician could not even come to look at the refrigerator until 09 September 2011. When asked if there was any way someone could come and, at least, look at it before then to determine what was wrong, we were told no. On 22 August 2011, I called 1-800-4MY-HOME again to try to discuss any possible options since we buy all of our appliances from Sears. Meanwhile, I had to have another company come out to look at the unit for $89.00 to, at least, find out what was wrong. They came on on 24 August 2011 and determined that the mother board fuse was blown and a whole new mother board must be installed.On 22 August 2011, I spoke with Ella after calling the 1-800 number. Ella was helpful. She informed me that we could purchase a one year extension for our appliance for $163.98. I asked if we could possibly have a courtesy extension to help move the service request along and perhaps avoid the $89.00 fee for someone else to come and look at the refrigerator, she advised no. Once we paid the one year extension of $163.98, we could schedule an emergency service call where someone would come out within five days. I asked why we were not notified that our warranty was going to expire, and was told that no notification was being sent out. Only as a courtesy, we were given the option of extending for the $163.98. I then asked if we could schedule the emergency service first and then my fiance would just call back to give our credit card information. She said no and that we must call back and pay the extension first before we could schedule. My fiance called back that same day and was given an extremely hard time. At first, they told him that the amount to pay was $251.00. He said that I had just called an hour or so ago and was told $163.98. He was told again that it was $251.00. He called me to ask who I spoke with and I advised him that it was Ella. Finally, after being transferred three times, the amount of $163.98 was found to be the amount to pay. Then, when tried to activate the Emergency Service call, they told him that no one could come out until 07 September. He said that there should be a note saying that we are requesting an emergency service because we had been without the refrigerator since 21 August 11. Reluctantly, a call was scheduled for 29 August 2011 between 1 - 4. We asked that a note be put on the account stating that this could not be cancelled. On 29 August 2011, after taking the afternoon off from work, we received a call at 3:30 saying that the technician had called out sick and they had to cancel the appointment. (Why wait until 3:30?) Then, we asked, Does it say that this appointment cannot be cancelled? The reply was, Yes, but there was no technician available to come. They could reschedule for 30 August 2011 between 1 - 4 again. We were not happy but we agreed. I also called to inquire about the food we lost and was told to give the list to the technician. He would have to call the food loss department and verify a few things.On 30 August 2011, at about 3:45, we received the call that the technician was running much too late to get there, asking if could they reschedule. My fiance had been home since 1:00 p.m. After he informed me of this, I called the escalated customer solutions phone number and was treated with no respect stating that we were given the option of cancelling. This was done if your customers had to go back to work or had other plans. I said that the technician wanted to cancel the appointment again. It was already too late to return to work and we had taken two half days already. This was unacceptable. I advised that I didnt care how late they were going to be. I would be there and I wanted a technician to arrive, prepared to fix my refrigerator. The lady on the phone reluctantly checked with scheduling and I was told that someone would be there that day. She could not give me a time, though.I left work and headed home. Half way home, my fiance called to say that the technician arrived at 4:20 and was there for 9 minutes. The technician determined that the mother board was blown, had to order a part, and no one could come back until 14 September to install it (This was Karl from the Blue team). Karl then proceeded to tell my fiance that if he was handy with a screwdriver (since the part was being mailed to our home), my fiance could open up the back of the refrigerator and install the part himself. Wouldnt this void my warranty that I just purchased? He then said that the part would arrive Thursday to our home. My fiance stated that he was not going to install it himself and when he said that he had the food list to give to the technician to call the food loss department, Karl said that he couldnt take that list. It wouldnt be covered anyway, and there was nothing he could do. We would have to wait until the unit was repaired to even attempt to call it in. My fiance was at a loss of words. Karl left after being there for a total of 9 minutes. My fiance called me as I was still on my way home so I attempted to call Sears again and tried to explain that I was extremely dissatisfied with the events that took place. I was told to hold and the line got disconnected. (It was 4:45 when I called). When I called back, I was told that the offices were closed until 8:00 a.m. the next morning. Needless to say, I was not very happy. When I arrived home, I was shocked to find in the mail a renew your warranty letter. The worst part? It said that I had until 03 October 2011 to renew. The cost? $130.00, which was $35.00 cheaper than what we had paid. I am finding all of this to be a huge game being played by Sears. The notice led me to believe that I was covered until 03 October, and to renew, all I had to do was reply and pay $130.00. But I had been disconnected earlier.At 8:00 a.m. on 31 August 2011, I was calling the escalated number once again. The person who answered, after asking for my phone number, did not even let me talk. She said, I see here that there is an emergency part ordered for you and it will be delivered tomorrow. I asked about the 14 September 2011 installation and why was I disconnected last night. She said, Hold on. No, we can have someone there Saturday. I dont know what 14 September you are talking about. I tried to explain what had happened but she said, I can read it all right here, no need. Is Saturday okay for you? Between 9 - 11? I said yes, but... She interrupted me and promptly said, Have a nice day, thank you for calling Sears, and hung up. I have never been so insulted by this entire process. At this point, if the technician does not arrive on Saturday, I would like my refrigerator replaced with a three year warranty.As a bright note, I called the food loss department myself on 1 September 2011. I spoke with Ashley, who was, I must say, amazing. I told her the whole story and asked if the department would be open on Saturday so the technician could call-in the food loss as I was instructed. She said, No, but I can see what a problem you have been having. She proceeded to process the food loss claim without any problems. She was absolutely amazing, nice and helpful. If my whole experience was like this, I would not have been so angry.On Friday, 02 September 2011, we received a call confirming our appointment for Saturday 03 September between 8 - 12. So, by 12:05, when no one had arrived, called or anything, I called the escalated number that I had been calling all week. They informed me that my account was locked and it had been referred to corporate with a case manager. They could not help me other than to pass my number along and have someone call me back within two hours. I expressed my extreme displeasure and the representative informed me that she understood and would have the corporate case manager call me.I decided to call the number that had confirmed our appointment just to ask why no one had appeared at our house. After holding for 17 minutes, the representative informed me that my appointment was cancelled. I said, What? Who cancelled it? You confirmed it yesterday. She said, Well that is an automated call. I said that I didnt care if it was automated or not. It was confirmed, and this is an emergency call that has been an emergency for a long time. I asked to speak to the person who decided to cancel this without letting us know and after holding for a considerable amount of time, my call was disconnected.I called the escalated number and after holding for 15 minutes, I was informed again that my account was locked and referred to corporate. The representative assured me that she would take my number to her manager (who would get in touch with the case manager) and someone would call me back shortly. I had been at home waiting since 8:00 a.m. and it was now 2 p.m.Then, I received a call from case manager Edwins assistant**. She stated that she reviewed my case and that she understood my frustration. Edwin would contact me today. I explained that I would have never known the appointment had been cancelled had I not called them several times. I informed her that I was completely aggravated and that I could no longer afford to take any time from work. It has been 17 days without a refrigerator, I have been hung up on, given more excuses that I can count and lost time from work. I wanted either someone to come on my time to install the part or I wanted the refrigerator picked up and have my money refunded. At this point, I dont want anything from Sears in my home since its nearly impossible to get it fixed or get any help on an emergency situation. Ive had to eat out for three weeks, which I cannot afford. I cant go another day without a refrigerator.As I am typing this email, I received a call from a technician that he was at our home to install a part. I am flabbergasted. I informed him that someone was supposed to be there on Saturday but no one showed up. There was no one home today. He said, So, you are telling me that I cant install this? I said, That is what I am telling you. No one showed up on Saturday and we found out that it was cancelled after six hours of waiting. He said, I just install parts. I dont know anything else. I said, Well, there is no one home. No one knew you were coming. I know that its not your fault but this has been escalated to corporate. No one can get there because we had no idea you were coming.At 9:45, Rowland in routing just called me apologizing. He informed me that someone cancelled the appointment for Saturday, set it up for today without letting anyone know and that should not have happened. He doesnt understand why but he realizes that this was the wrong thing to do. He said that he can have someone come first appointment on Wednesday, 07 September 2011. Meanwhile, I still have no phone call from the case manager or corporate offices. This is completely unacceptable!Today, 07 September 2011, I just got off the phone with 1-800-469-4663 since Rowland informed me that we would be first on the appointment. But now, they informed me that I am on the schedule for tomorrow between 8 - 12. How much longer is this going to go on? I still have not received satisfaction/ resolution from the case manager. I still do not have a working refrigerator (this is Day 19) and again, we are being pushed off until another day. I feel like this is being treated as a joke. This is still completely unacceptable. I am tired of hearing we are sorry, this is beyond being sorry.

I have always trusted Kenmore and was able to purchase at a reasonable price. My family wanted a standard fridge without a bunch of extra features and were able to find one at a reasonable price. I believe it was under 400 dollars.

Tuesday, Feb. 17, 2015 a Sears Service Rep came to the house to repair our 3-year old Kenmore Top-Loading Series 2000 Model Washer. The washer was unbalanced during the spin cycles causing the machine to shut down. The Sears Service Rep replaced all four shock absorbers/springs on the basket with new ones. He also reprogrammed the machine. That afternoon we used the washer and it operated normally with no problems. Wednesday, Feb. 18, 2015 we used the washer this morning and it is now doing the same thing as before, rendering the machine unusable. We contacted Sears and they scheduled us for recall service on the morning of Thursday, Feb. 19, 2015.Thursday, Feb. 19, 2015 we were scheduled for service this morning, but Sears Service never showed up during the scheduled time window. We also received no telephone call informing us that Sears was not going to able to make it to our house. We called Sears Service that afternoon to complain and they rescheduled us for Saturday, Feb. 21, 2015 between the hours of 5:00pm and 6:00pm.Saturday, Feb. 21, 2015 Sears Service was scheduled to re-service our Kenmore Top-Loading Washer between the hours of 5:00pm and 6:00pm. Once again, no Sears Service Rep showed up. We called Sears and they said they had no record of us being scheduled for service that day. Diana was on the phone for 2 hours with Sears Service, all to no avail. They were not sympathetic and didn’t care. They attempted to reschedule us for Wednesday, Feb. 25, 2015. We told them that was the one day that week when we wouldn’t be at home due to doctor appointments. We asked them to schedule us for Monday, Feb. 23, 2015, Tuesday, Feb. 24, 2015 or Thursday, Feb. 26, 2015. They said that they couldn’t do it on any of those days as they were booked up. Sears Service said they could only come out on one of those days if someone canceled their appointment.Monday, Feb. 23, 2015 we called Sears Service again to try and get a Service Rep out to repair our Kenmore Washer on Monday, Tuesday or Thursday. They once again insisted that they could only come out on Wednesday, Feb. 25, 2015. They stated that if we didn’t accept Wednesday, then the earliest date that they could come after that was Tuesday, March 3, 2015.Sears has proved to us that they don’t care about fixing our machine, except at their convenience. They have stated that they couldn’t come out earlier unless another customer canceled their appointment. Sears apparently doesn’t care that their Service Department canceled on us twice, with no qualms about it and without notifying us that they weren’t coming. They refuse to make the service of our Kenmore washer a priority, even though it is Sears fault that the machine was not repaired correctly the first time and that Sears has failed to show up for scheduled appointments on two occasions. Sears Customer Service is absolutely horrible. When we called them to complain, they were uncooperative and refused to give us contact numbers for supervisors or the corporate office. They kept apologizing, but obviously had not one iota of care whether our washer was repaired (for a second time) in a fair and timely matter.

We bought the Kenmore Elite 29272, the day after Thanksgiving in 2010. We are now on the second main control board in ten months. Both times, the part has been back ordered and Sears has called the day before our appointment to reschedule. In both cases, they put the situation in our hands to track the part and then call them once we have the part in hand to not waste their time. What about our time? Each occurrence has lasted a month. This means the washer has only been in use 8 of the 10 months we have had it. I think they were trying to draw out the time so it falls out of warranty.The customer service department term used loosely is extremely rude. This is an outsourcing issue as there is no culpability with the product or support. The customer service person had the gall to indicate that if we feel that strongly about how bad the product is, to write the CEO. This is actually not a bad idea, though it will be intercepted long before reaching the intended source. Once the warranty fails, we are tempted to use the National Tire & Battery plan with Sears. Anyone that has seen the commercial, understands to throw the product through the plate glass window. Then, we will get a new washer that will not be a Kenmore (actually, a re-branded LG). Koreans.

Our Kenmore washer is less than five years old, and weve been having problems with it not agitating and/or spinning. It makes all the sounds like its doing something, but when you open the door, nothing is happening. Its hit or miss, too. Sometimes, Ill open the door after a cycle to put the wash into the dryer, and everything on the bottom is sopping wet. Ive tried adjusting the clothes thinking it didnt spin because its unbalanced, but even empty it wont spin. Then, two hours later, it might decide to spin. When I emailed Sears, I was sent a generic email response to the effect of, Your washer only has a one year warranty, unless you purchased extended warranty... I hope this information has been helpful. You are important to us so we hope that you will continue to make Sears your first choice for future purchases. Never again!

It gives a good drying! It doesnt take really long to finish a load. It is energy efficient and doesnt make noises loudly. Kenmore is a brand to trust. It has a big enough of area to put a huge load in, it doesnt mess up colours, it has a timer to tell you what cycle its on. It has white for the colour, its shiny that you turn the light on you can see it shimmer. It has a huge tub, its the Kenmore brand. Its awesome! I cant remember how much we bought it for. In all honesty it was a good deal for it being a major brand. I recommend getting it because ours last a long time.

We bought a top of the line elite french door refrigerator. Within the warranty period the freezer and ice maker froze up. We had two repairmen that visited. Each diagnosed a different problem, but the freezer has continued to freeze over the following two years and is NOW out of warranty. We have to totally empty refrigerator and freezer monthly to let the unit thaw out.

First off, I realized washers and dryers fall into the same category, which is a mistake. The dryer has been great for the eight years I have owned it, albeit overpriced. The front load washers (He3) are complete junk. I spent years doing light repairs on commercial machines at hotels, so I do all my own repairs. My labor is free so I believe my opinion should hold more weight than average. If I had to pay a repair service, I would have junked this machine long ago. I am about to replace the drum seal for about the 4th or 5th time. In total I have done an major repair about 10 times and of course the mold/mildew smell of the machine, constantly buying expensive cleaners to rid the smell. Listen, the smell comes from the pump. It doesnt fully drain the sump, and the detergents leave a residue... If you ever take the pump off, it smells just like a sewer. My brother bought a Sams---, 5 years, absolutely trouble-free.

Kenmore is of the best choice of washing and drying machines but they do not last thirty years like washers and dryers used too. I for one am in need of New washer and dryer but can not afford one at this time. Have stretched self repair to my limits.

The fridge is 5 years old and all the plastic parts of broken by this point, they are very cheaply made. And then they want $70 for a new crisper drawer? Really? But you are stuck. Someone should look into a class action suit.

I believe that this dryer is a good and sturdy machine. It comes in handy in a pinch all the time. You know it will get your clothes good and dry quick as promised. It is a good washer and dryer that I own. I have owned several one over the years and I have liked them all. The one I have now is still in good shape and it gets a good workout almost everyday. The appearance is good and white, and blends in everywhere needed. No color mismatch there. I love the color but it could be in different ones. I think it would be helpful to all people who needed a good and trustworthy washer and dryer. I would recommend it to anyone, and it has a good reputation all the way around.

My Kenmore Elite outside oven glass door shattered while we were broiling something! Since we are out of warranty, they want $400 to replace it. From what Im reading on the internet, this seems to be a design flaw.

The washer has a small basin, works well for small loads. Rinse cycle if you forget to place in fabric softener you can forget it. Looks great. Washes well. The washer is reliable on small loads. I would not overfill as I have been left with dirt stains. The smaller the load the better. Its just me so I dont mind. The washer is very simple. Not a lot of bells and whistles. Just enough knows not to look too cluttered. Fits in a medium to small space. The value was great, I bought it on sale at Sears. I feel I got a great deal. Nice washer features I needed and didnt pay a lot for it. I would recommend this washer for a single person or just a couple. Too small for a family.