Smeg and Dolce&Gabbana join creative forces to create a truly Made in Italy project where experts from the worlds of high design and fashion meet and merge to create unique domestic appliances that uncover an Italian story.

Dishwasher Repair

For the home, kitchen and beyond, Smeg manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Smeg appliance repair from experienced professionals, your local Appliance Helper can help.

BEFORE STARTING THE DISHWASHER AFTER PROLONGED DISUSE: 
• Check that there are no deposits of sludge or rust inside the water pipe: if there are, allow the water to run from the water supply tap for a few minutes. 
• Plug the power cord back into the socket. 
• Reconnect the water intake hose and open the tap again. 

If the program fails to start, check that: 
• the dishwasher is connected to the electrical power supply; 
• there is no power failure; 
• the water tap is open; 
• the dishwasher door is properly closed. 

If water remains inside the dishwasher, check that: 
• the drain hose is not kinked; 
• the drain siphon is not obstructed; 
• the dishwasher filters are not clogged. 

If the dishes are not being cleaned properly, check that: 
• the correct amount of detergent has been added; 
• there is regenerating salt inside the special container; 
• the dishes are being loaded correctly; 
• the selected program is suitable for the dish types and their degree of soiling; 
• all the filters are clean and positioned correctly; 
• the spray arm nozzles are not obstructed; 
• there is no object obstructing the rotation of the spray arms. 

If the dishes fail to dry or remain dull, check that: 
• there is rinse aid inside the special container; 
• the rinse aid dispenser setting is correct; 
• the detergent used is of good quality and has not lost its effectiveness (for example, through incorrect storage, with the box left open). 

If the dishes show signs of streaking, staining, etc., check that: 
• the rinse aid dispenser setting is not too high. 

If there are visible traces of rust inside the tank: 
• the tank is made of steel, and therefore any rust marks are due to external elements (fragments of rust from the water pipes, pots, cutlery, etc.). Special products are commercially available to remove such marks; 
• check that the amount of detergent being used is correct. Certain detergents can be more corrosive than others. 
• check that the cap of the salt container is securely closed, and that the water softening setting is correct. 

Dryer Repair

For the home, kitchen and beyond, Smeg manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Smeg appliance repair from experienced professionals, your local Appliance Helper can help.

Drying process takes too much time 
• Meshes of the filter may be clogged. Wash with water. 

Laundry comes out wet at the end of drying. 
• Meshes of the filter may be clogged. Wash with water. 
• Excessive laundry might have been loaded in. Do not load the dryer in excess. 

Dryer does not switch on or the programme does not start. Dryer is not activated when set. 
• It might have not been plugged in. Make sure that the machine is plugged in. 
• The loading door may be ajar. Make sure that the loading door is properly closed. 
• Programme might have not been set or the "Start/Pause/Cancel" button might have not been pressed. Make sure that the programme has been set and it is not in “Pause” mode. 
• "Childproof lock" might have been activated. Deactivate the childproof lock. 

Programme has been interrupted without any cause. 
• The loading door may be ajar. Make sure that the loading door is properly closed. 
• Electricity may be cut off. Press "Start/Pause/Cancel" button to start the programme. 

Laundry has shrunk, become felted or deteriorated. 
• A programme suitable for the laundry type might have not been used. Dry only the laundry which is suitable for drying in dryer after checking the labels on your clothes. 
• Select a programme with suitable low temperature for the laundry type to dry your clothes. 

Drum lightning does not come on. 
• Dryer might have not been started by using the "On/Off" button. Make sure that the dryer is on. 
• Bulb may have blown. Call the authorized service to replace the bulb. 

“Final / Anti-creasing” symbol flashes. 
• The 2-hour anti creasing programme to prevent laundry from creasing might have been activated. Turn off the dryer and take out the laundry. 

“Final / Anti-creasing” symbol is on. 
• Programme has come to an end. Turn off the dryer and take out the laundry. 

Water comes out the cover. 
• Clean the entire inner surface of the cover and door gasket. 

Cover opens spontaneously. 
• Push it until you hear that it is closed. 

For products with a condenser:  
“Water tank” warning symbol is on. 
• Water may be full. 
• Anti-creasing programme might be running. Drain the water in the tank. 

“Filter cleaning” symbol is on. 
• Filter might have not been cleaned. Clean the cover filter. 

“Condenser cleaning” symbol is on. 
• Filter drawer/Condenser might have not been cleaned. Clean the filters in the condenser/filter drawer under the kick plate.

 

Microwave Repair

For the home, kitchen and beyond, Smeg manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Smeg appliance repair from experienced professionals, your local Appliance Helper can help.

The appliance produces sparks. 
Check whether the wheel support iscorrectly positioned. Thoroughly clean the appliance: remove any greasy deposits, cookingresidue, etc... Move any metal objects away from the oven walls. Never use metallic containers with a rack.

The microwave programmes do not pro-duce the desired results. 
Clean the vents under the appliance. Make sure that you use only containers which are suitable for microwave cooking. 

The turntable does not revolve correctly. 
Clean the wheels and the well beneath the turntable. 

The grill element smokes when heating up. 
Clean all cooking residue from the grill element. 

Condensation forms on the door glass. 
Clean the vents under the appliance. 

The microwave oven is noisy when operating. 
Adjust the front left foot. Clean the wheels and the well area beneath the turntable. 

The time counts down, but the appliance does not function (the turntable does notrotate, the light does not come on and thefood is not heated). 
Press the TURNTABLE OFF key for 5 seconds. 

The message "S E C U" is displayed. 
Cancel the security : open then shutthe door and press the START key. 

Range Repair

For the home, kitchen and beyond, Smeg manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Smeg appliance repair from experienced professionals, your local Appliance Helper can help.

The display is completely off: 
• Check the mains power supply. 
• Check whether an omnipolar switchupstream of the appliance supply line is in the "ON" position. 

The appliance does not heat up: 
• Check whether it has been set in "showroom" mode. 

The controls do not respond: 
• Check whether it has been set to "controllock" mode. 

The cooking times are longer than thoseindicated in the table: 
• Check whether it has been set to "eco-logic" mode. 

After the automatic cleaning cycle (pyrolytic) it is not possible to select a function: 
• Verify whether the door lock hasdeactivated. If it has not, the oven has asafety device that does not allow functions to be selected while the door lock is active. This is because the temperature inside the oven is still too high to permit any type of cooking. 

The display shows "Error 4": 
• The door lock has not properly attached to the door. This might be because thedoor was accidentally opened during the door lock activation. Switch the oven off and on again, waiting a few minutes before selecting a new cleaning cycle. 

Refrigerator Repair

For the home, kitchen and beyond, Smeg manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Smeg appliance repair from experienced professionals, your local Appliance Helper can help.

Door won't open easily. 
If you wish to open freezer door immediately or shortly after closing it, you may feel rather strong resistance. When the freezer door is opened, some cool air escapes from the freezer compartment and it is replaced by warm air from the environment. When this air is cooled, a sub-pressure buildsup, causing resistance to door opening. After a few minutes,the condition is normalized and the door can be easily opened again.

Signal light D flashes.
Door is opened too often or too long. 
Door not closed properly (foreign object between the doorand the housing, tilted door, damaged seal, etc.) 
A longer power failure. 
Too much fresh food inserted at the same time. 

Water is dripping from the refrigerator. 
Blocked water discharge opening; or water from thawed ice is dripping past the water collection trough. 
Clean the blocked opening, e.g. using a plastic straw. 
If the layer of ice is too thick, defrost the appliance annually. 

Excessive build-up of ice on the back wall of refrigerator interior may result form the following. 
Door is opened to often or it is left open too long. 
Warm food was placed in the refrigerator. 
Food or a container are in contact with the refrigeratorinterior back wall. 
Poor door sealing. If the seal is dirty or damaged, clean it orreplace it. 

Cooling system has beenworking continuously for a long period of time. 
Too high environment temperature. 
Door is open too often or it is left open too long. 
Too much fresh food was inserted 

After connecting to the powermains, the appliance does not operate. 
Make sure the wall outlet is powered and that the appliance is plugged in. 

Washer Repair

For the home, kitchen and beyond, Smeg manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Smeg appliance repair from experienced professionals, your local Appliance Helper can help.

Not all fabric conditioner used or too much water left in compartment 
Check that detergent drawer siphons are correctly fitted and not fouled.

Water on floor 
Check that: 
- water intake hose fittings not loose. 
- end of drain hose still correctly positioned. 

Too much foam formed in tank and flowing out of drawer 
Check that: 
- detergent used is recommended for automatic washing machines and not for hand washing. 
- quantity used is as stated in manual and no more. 

Strong vibrations during spins 
Check that: 
- Appliance is properly levelled 
- washer-dryer not too close to walls or kitchen units 
- internal unit on flexible mounts locked in position. 

Water takes in and pumps out water continually 
Check that end of drain hose is not too low down. 

Water not pumped out after last rinse in delicate fabrics and wool programmes 
It is not a malfunction: pause programmed into washing programme to prevent creasing of fabrics. To pump out water, proceed as described in "Programme End" point. 

Water not pumped out 
Check that: 
- drain hose is not kinked 
- drain pump not fouled. 

No water visible in washing drum 
No malfunction. The water level is below the level of the glass in the door because new appliances use very little water to achieve the same washing and rinsing results. 

No water filling 
Check that: 
- plug is properly connected to socket 
- door is securely closed 
- water tap is turned on-water intake hose filters not fouled. 
- water intake hose not trapped or kinked. 

Appliance does not start 
Check that: 
- plug is properly connected to socket 
- door is securely closed 
- "Start/Pause" button has been pressed.