If you're looking for help fixing your Sunpentown Range, look no further! Our comprehensive Sunpentown Range Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.

No power or unit does not respond 
• Is cooktop firmly plugged into a correct outlet? 
• Is cooktop plugged in a dedicated outlet? 
• Has the unit been dropped or handled roughly? If so, we suggest sending it in for evaluation 
• Was there a power shortage? 

Unit suddenly stops heating during normal operation 
• There may have been a power shortage at the facility where the unit is being used and starving the unit of power. This may also occur if you are not using a dedicated circuit. 
• Check if another appliance is drawing from the same circuit. 
• Check if the fan is still running. 
• Are the air vents blocked? Check if dust or grease is clogging the vents. 
• Make sure enough clearance is around the unit. 
• Unit was set on cook mode and idle for 2 hours. Unit’s safety automatically shuts unit off after 2 hours with no setting changes. 

Pan does not get hot enough even though temperature is set on high 
• Are you using an extension cord? Any use of an extension cord over 10 feet will affect the power from reaching the cooktop. 
• It is possible that the internal coil supports may have been “dropped” due to the unit being mishandled or frequently moved. If this is the case, it will need to be sent in for repair. 

Pan cooks unevenly or does not maintain heat level 
• Is base of cookware convex/concave shaped or dented? 
• Pan is smaller than 4.5" or larger than 12". 
• Pan may not be centered. 

Fan continues to run after unit is turned off 
• The fan will continue to run until unit is completely cooled down. This is a safety feature and designed to help preserve the life of the cooktop. 

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