Consumers Original Complaint: No resolution for: Brand new installed on 20 Aug 2020, Trane FURNACE (Model# S8X1C100M5PSABA) (Serial# **) making unacceptable unhealthy noise. We have a Brand New - installed on 20 Aug 2020 - Trane FURNACE (Model# S8X1C100M5PSABA) (Serial# **) making unacceptable unhealthy noise from the Blower Motor and Wheel. Unresolved Trane Corp Customer Complaint Case # **.We contacted the Local Authorized Installer the day after the installation to complain about the noise. On 3 September we sent an e-mail with a formal complaint about the noise. We have had the Local Authorized Installer visit twice and make adjustments to the furnace and adjust the fan speed (lower the speed). It is now set at the lowest possible speed, which as expected, does not adequately cool or heat our house - the system is on all day to achieve a comfortable level of 73 degrees.On 11 September, the 2nd visit, the 2 person service team agreed that the noise coming from the Furnace Blower was not normal and sounded like metal on metal. They reported that information to the Local Authorized Installer Company Headquarters. On 21 September, the Local Authorized Installer informed me that they had ordered a replacement Motor and Blower Wheel. On 23 September the Installer Company confirmed the parts ordered. Today, 29 September, the Local Authorized Installer stated that they would not install new/replacement parts because Trane Corp HQ would not give them credit for the parts or for a replacement system. Moreover, Trane Corp HQ told the Local Authorized Installer that the noise was normal for this model.We live in a split-level house. The Furnace is in the center of the lower level. The metallic sound travels straight up the intake vents and can be heard in all three bedrooms. I measured the sound on app Sound Meter with results of Decibel (DB) ratings of: Average 74 BD, Max 76 DB when the Air-Conditioner is on (Cooling) and Average 65BD, Max 69 DB with just the fan blowing.Unresolved Trane Corp Customer Complaint Case # **: I called Trane Corp customer service department 3 times to request for the Specifications on the Sound Ratings for this model. That office informed me that they do not have that information as they do not have any technical information. I am a senior citizen and a disabled veteran. The noise has elevated my blood pressure and has caused my tinnitus (ringing in the ears) to be a continual headache. No resolution in unacceptable. Please help.Trane Corp Response: 1. Trane Corp refused to honor the warranty to replace the Trane Furnace (Model# S8X1C100M5PSABA) (Serial# **) with - any other model that has an acceptable noise level. 2. Trane Corp refused to publicize the sound ratings of all of their products, even when specifically requested as a matter of public health.3. Trane Corp refused to provide basic technical specifications - so that customers can make an informed purchase.

Barely more than 5 yrs ago, I had a gas-fired furnace model TUH2D120A9V5VA installed by a reputable HVAC dealer. Last week during 19 F weather, the blower motor quit costing me $1600 in repairs. I wish I had seen all the complaints on the internet before purchasing my furnace and A/C units. Trane obviously has a Quality problem for which their warranties are inadequate. I will not be purchasing another Trane product and I will make sure that my neighbors (neighborhood & internet) are made aware of Tranes numerous bad reviews. They are obviously more interested in their bottom line than in their products.

We purchased a Trane XL18i high-efficiency heat pump back in the fall. We have had many issues with the unit since installation. It was initially not installed correctly and continues to not work properly. We thought Trane was a good product, but we are seriously questioning this. Now that the season has changed and we are using A/C for the first time, it does not work correctly. We spent thousands of dollars and NO ONE seems to be able to rectify the issues. We have been given our 3rd thermostat (I dont think theres anything wrong with the thermostats), and Im really not so sure that there isnt a much bigger issue with the installation or unit itself. We believe at this point that the entire installation needs to be checked, including all wiring that was done with it to find the problem and resolve it once and for all. The Trane dealer we used is useless, so we called the Trane 1-800 number and requested a field service rep be sent out. They refused and said that they didnt care about the issue, talk to the dealer. They really dont stand behind their product! We are obviously not alone with this experience, so couldnt we all band together for a class action lawsuit? Any attorneys reading this or does anyone know an attorney who would take this on? I am on board with this. We would love a refund at this point and have them take all the equipment back so we can go with another company. Wishful thinking.

When I bought my house it still had the original Trane unit and it lasted 10 more years. That means it lasted 25 years. Naturally I thought I could trust them again for a quality product. I got the xr13 heat pump and hyperion air handler. From the beginning the air handler has been blowing massive amount of air out. The installer tried to get Trane to help but they said it was normal. It felt like an air blower coming out of the unit. That is not normal. The installer said lots of customers had similar complaints about that product. Now my fan on the condenser wont work after only 8 months. Trane doesnt stand by their product anymore and they make junk. Do yourself a favor and buy anything else.

Previous home owners spent a good $5,600 on this Trane unit from what I have always heard was the BEST! Installed in 2012, we moved in in 2015. Since winter of 2015 its been non stop issues! All issues has come from the air handler. Since 2015 we have spent a good $2,000 in fixing part after part. Now December 2019 after just spending $600 on it back in October, we are now being told its another $1400 to replace the coil! So far Trane isnt assisting with any of the costs although this unit isnt old at all and we have had issue after issue! We wont be putting more money into this pos we plan to just replace with a carrier unit!

We are an HVAC contractor in California and have been in business for 40 years. In the last 3 years, we have seen more coil problems than in all the previous 37 years put together. Trane is not admitting to people that they have had a huge problem with quality control. Unfortunately, we are the middle-man on these issues and customers get upset when we have to charge money for our labor, refrigerant and welding materials to replace these coils. Trane gives nothing towards these costs. No wonder Americans are upset about so called American made products. We are tired of getting blamed for bad manufacturing. When you are a small business in America these days, you get squeezed between big government and big business. America, wake up and start spending money locally or this trend will continue and we will become an oligarchy, not a republic!

Just had a new XV18 air conditioner installed with all the bell & whistles. But when the fan is in continuous run mode it shuts off every time the AC comes on. So at night when the ac has to cool the house 1 degree the fan shuts off. The house goes quiet while cooling, then the fan comes back on, that is not the definition of continuous. Have contacted Trane many times asking if this is how the system operates or is there a problem. Neither Trane nor the dealer that installed the unit have been able to answer this simple question in 2 weeks. Trane just tells me to call the installer, and since the installer cannot answer the question I do not understand why it is so hard for Trane to get me to the right person at the company that knows the equipment.There are other issues with the unit in regards to noise & vibration in the wall, but I do not want the installer to put any more work into the unit if we cannot solve the fan issue. So now everything is on hold and I am not getting an answer. Has anyone else had this problem? If Trane cannot help with a basic question I am concerned about if they will back the equipment. Seems once you have it the problem is yours not theirs. Bad customer support & service.

I have never experienced more issues with HVAC units in my life than with Trane. We purchased #2 4 ton H/P Condensers and V/S air handlers and 1 #2 ton condenser and a 2 ton air handler, all with media cabinets, retrofit to “existing electrical, freon lines and replaced as much ductwork as possible”. Paid over $37k in 7/2016. Since then, we have had mold from moisture leaks, condensers just “stop running”, now a “4 ton air handler” has an evaporator coil refrigerant leak!!! What??? I was under the impression that Trane is known for aluminum coils and they last for YEARS!!! Why is this costing me $1500??? I just paid over $800 less than 3 months ago for ductwork and Armour Flex due to leaks. Is this a faulty install job or a thin coil that Trane needs to cover the labor costs and refrigerant? Ridiculous.

I have 6 Trane units at my restaurant, 2.5 years old, I have had to replace condenser coil in one unit, no a compressor in another unit. Of course with commercial they only give a one year warranty, the units constantly back up with water. I thought I was buying the best, I have had 2 for their online thermostats go out at 500 a pop. Leaking freon, argggg, nightmare, I called the manufacturers rep about the parts going out on the systems and left with, Too bad so sad.

XV 90 Control Board fried after warranty expired - I had a XV 90 installed in 2004. It has run without issue up until Christmas Eve 2012. Ill spare the horror story around the troubleshooting process to determine the board was fried, but in the end, I ended up forking out $1,100 to have a new control board installed. Symptoms: (1) no heat; (2) it came on once, but that appeared to be its final cycle; (3) fan would still run, so it led me to believe that there was hope. Bottom line: Theres a known problem with the board for the model/serial of my furnace. It was recommended by Trane that a new control board/upgrade kit be installed. I plan to keep it around just so that I feel like I gained something from spending so much on a new control board. The service tech that did the repair mentioned that this is a common occurrence and he carries extra boards in his truck for this very reason - nice.

I had a new Trane HVAC unit installed three years ago after having nothing but problems for years with the original unit that came with the new house I bought. When we turned on the heat this year nothing but cold air came out. The installer came out and tells me that the TXV unit is bad, has a clog, and a hole is in the freon line coming off the TXV. Total cost $1400 so far. When I talked to Trane they wont cover anything but replace the TXV which I have to pay to be installed. Due to it failing I have to pay for the Freon, and due to it blocking the line it caused a leak in the line, I have to pay for it to be repaired. TRANE claims to be the best there is, IT IS JUNK. Three years and a major failure of parts are not normal and as a consumer, I should not have to spend thousands of dollars to fix TRANE junk. STAY AWAY FROM TRANE, poor product and no customer service.

Our home was built in 2002 and completed in October. We have a closed loop geothermal system with 3 zones. Each zone has a heat pump and a Trane air handler. The system works well and weve had good heating and cooling for 9 1/2 years with low electric bills (thanks to geothermal). We have a 3 visit per year contract with the company that installed our system and have been generally pleased with this service. The first air handler failed after 4 years due to an evaporative coil leak. It was replaced under warranty (with plenty of labor costs). The second one had the same problem shortly after the 5-year warranty expired. It was replaced at full cost. The third unit now requires replacement at less than 9 1/2 years old due to another evaporative coil leak. 3 out of 3! That’s a definite strike out for Trane. All 3 air handlers are indoors in clean protected environments and have had the units serviced 3 times per year. Our much cheaper heat pump that we had in our previous house in TX (with air handler in a blazing hot attic) never had a coil leak. The electric bills were a lot more, but there were no failures in 13 years.

Variable speed air handler manufactured by Trane has a motor failure after 11 years? Trane boasts about their rigorous testing yet with light residential use, my air handler motor FAILS??!! AND it is just beyond the 10 year warranty. Well isnt that convenient? This is unacceptable considering the amount of money paid for this product and the time and money spent in twice yearly preventative maintenance. I was hopeful that I was buying a quality product given the amount of money paid for my a/c system. I wont do it again and strongly urge others to consider Carrier or Amana over Trane. Expensive lesson learned.

In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. Im stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.

2.5 ton HVAC unit defective coil - Unit was installed on May 24, 2014. One month beyond unit installation guarantee on parts and labor the unit quit cooling. The unit originally cost $4,500 and the installer BURGESS AIR CONDITIONING LOCATED IN CLEARWATER FLORIDA does not offer financing. Two years and one month later, we required service and the replacement of the coil which cost us $891. Time to repair unit by obtaining the coil took over 2 weeks. 90+ degree temperature over this period. The part was NOT EXPEDITED for delivery for our unit. Burgess or Trane would not take any action. Would you believe that Trane offered $109 for our inconvenience. Burgess told us where we could buy a portable unit until ours was fixed.

I utilized Lowes in Dec 2013 for the purchase of a total heating/air conditioning system to include new ducts throughout the house in the attic. This work was subcontracted by Lowe’s using a local Heating&Air company (H&A). (I dont know if allowed to say their names). The work was done 6 Jan 2014 through 10 Jan 2014. Feb 4 2014 notified H&A heat pump covered inside and outside with solid ice, came and repaired. Feb 7 2014 H&A tech here as froze again. Feb 9 2014 I called and was told defroster ordered. Feb 13 2014 I called H&A they said they are supposed to expedite the part and defroster is on back order. Feb 17 2014 H&A here and changed defroster. Feb 21 2014 H&A replaced sensor and defroster from icing. Feb 28, 2014 I called H&A heat pump again iced up. 2 March 2014 I notified H&A heat pump fan hitting ice. 4 March 2014 H&A said defroster coming through Customs and should be here end of week or next week. 17 March 2014 H&A said defroster in yesterday (16th March). 18 March H&A changed thermostat in heat pump. June 27 2015 18:55 a/c not working called H&A, was told a tech will call. 19:16 Tech informed he was on another call and would be here next. 21:00 Tech here. Low on Freon. Found leak in air handler coils. He said someone will call Monday to let me know if they have part or will need to order. He replaced Freon. June 29 2015 did not hear from H&A. June 30 2015 11:07 am I called H&A and was told part had to be ordered and should be in tomorrow or Thursday. 14:00pm AC running and room temp at 77 degrees and increasing. Thermostat set at 72 degrees. Turned off AC and have fan on. 2 July 2015 14:18 pm I called H&A and was told part not in yet. 3 July 2015 14:40pm I again called H&A and got recording machine, I did not know they were not opened. 14:47pm I called and left msg with H&A that I again have had no ac all week and no one has bothered to call me to update me on what is going on. I said I would appreciate an update first thing Monday morning since the office is closed today.6 July 2015 11:30 Received call from H&A, he said he will try and track down where part is and call me back. 11:40 am H&A called and said it was on the dock in Little Rock and to be delivered today and H&A will install it tomorrow afternoon. I told him that if it isnt there then someone needs to put Freon in. 7 July 2015 H&A called and said truck driver with parts was in an accident and she was trying to find where part was. She said something about install tomorrow and I told her someone needs to come today and put Freon in today. I also informed her I have a mountain dog and the heat can kill her. She said someone will be here today to either install the part of put Freon in. Currently 95 degrees inside house and 90 degrees outside.7 July @17:10 Tech shows up to add Freon, he does not have part, said was almost empty of Freon. 17:33 still filling with Freon, house 86 degrees. I voiced to tech that I was very upset, that for 12 days and still no part and I had to call to find out any information and I was left without ac for so long. 17:43 completed filling with Freon and left. 8 July 2015 14:30pm one worker here and waiting for another to bring coil. 14:40 other guy here with coil. 16:30 replaced coil and added Freon and left10 July 2015 10:57 am Spoke with H&A and informed her ac set at 70 degrees and in 77 degrees in house, ac not functioning again. She said someone will be out this afternoon to look at it. 11:07 I called and informed H&A that there was fresh water on the wooden platform the air handler sits on. She said to turn off ac and turn on fan- I did this. 14:30 took dog to be boarded, she was lethargic and no ac in house. 15:33 H&A called and said hed be here in 20 minutes. 15:55 Tech here, after he looked over unit I asked what was wrong with it. He said a valve on the coils failed. 16:26 he went to pick up valve at Trane. 18:41 he completed replacing valve and left. 12 July 2015 10:40am called H&A after hours number and told her ac not functioning set at 70 degrees and 77 degrees in house. She said someone will call.11:23 received call from H&A will be here in 20 minutes. 11:25 boarded my dog, very lethargic. 11:47 tech here, said more than half Freon leaked out, recharging unit. 13:00 said leak at junction of heat pump compressor and he could patch it. I said that was NOT acceptable. This is a new unit and not even two years old and patching is not acceptable. I said Trane can replace both units at their expense, poor quality equipment. I said I cannot deal with this anymore and had to walk away. Tech said he will call his boss. 13:20 Tech said his boss would want him to patch leak so that I have air until they can deal with Trane regarding replacement. He did not know how long that would take. He is currently patching leak on outside unit. I told him this is causing me too much stress and I cannot deal with it. I will be seeking what legal avenues I have in the state of Arkansas. I have spent too much money and received inferior parts. 13:48 one of H&A owners called, and said they will talk to Trane tomorrow and will demand Trane do something and he will call me tomorrow. He said he will make it right. He also said he thinks I got a lemon and will push for new equipment. I told him I wanted inside and outside units replaced at Tranes expense. 14:30 Tech finished patching and recharging and left.

Trane heat pump - I purchased this unit from Sears with Sears extended warranty. I dont have all the detailed paperwork at the moment. However, I had several repairs over the years and those were done satisfactorily through Sears. However, the last repair was the compressor. This was approx. one month prior to the warranty expiring. Unit was 10 years old. After struggling with Sears, the unit was finally repaired. However, now one year later, the compressor has now failed again. Since it is past my warranty, I am going to buy a new unit.I had to go pick up my parts - I missed l/2 day of work with no pay to do this. They would not come to my house on Fridays which is my day off. The first visit, there was no repair. The second time they were scheduled to come, they did not show up. And the parts did not show up since I had to meet a truck to pick up my parts. It took me like two months and several calls to Sears to get this repair. When the tech finally came to my house, he was late, lost and there was a thunderstorm in the area (afraid of the bad weather); therefore he did the repair in a haste. All in all, it was a very annoying experience and cost me lost time from work, etc. Im not sure if this complaint is against Sears or Trane, but they work in coordination so both companies are at fault.I have given up and will buy a new unit from more competent companies. In the meantime, I suffer in the heat again this summer just like last summer.

I purchased my Trane in 2013 from a local heating and air contractor. It was the greatest purchase I could have made. I live in SW Virginia, which means it gets pretty hot in summer and cold in winter as we live in the foothills of the Blue Ridge. It keeps the house cool in summer and toasty warm in winter. It's been known to get down to zero around here upon occasion. This really is a wonderful unit. It has a 10 year warranty which is really good. I would not hesitate to recommend it to a friend or to buy it again. Love it! It's Energy Star rated and has brought my electric bill down considerably. It was only $113.00 last month down from over $200.00! If you are looking to buy a furnace or heat pump I would highly suggest you look at Trane first. It's the best one out there by far!

This is the reason I chose Trane for my heating and cooling comfort. Both my units worked perfectly for about 8 years. When the furnace would stop, but blower would run in the winter, my Trane repairman blamed the control board and the blower motor which were quite costly. The second service expert found it was the limit sensor, and suggested the control board that I said I had it replaced. Three winters of blowing air with no heat unpredictably the third repair guy, replaced the temperature limit and suggested my under floor vents were the issue. It comes down to that my Trane Furnace XE-90 only works properly when the weather is mild and heat isnt really needed. Advice to Trane furnace owners to look up the control panel light flash indicators meaning, it can tell you how many flashes you see represent the problem supposedly. Additionally watching the Trane tech, there is a way to have the front panels off while the unit works (Be safe about electricity at this point.) There is a trigger button on the top left that can be taped down with electrical tape. I cant afford to have repairmen around, or replace it all. The A/C went too, still working on that one.

I had an XV20i heat pump installed with a Tam 8 air handler and the top of the line thermostat. This was a $12,000 purchase. The unit was installed two and a half years ago. Ive had nothing but continual and still ongoing problems. My installing dealer went out of business so Ive had to pay for labor during a time the labor should have been covered under warranty. To date Ive paid $1,000 in labor charges since installation, not to mention the constant headaches with the unit being down. Trane did refund me approximately $280.00 in labor charges a few months back. However, when I was offered that amount I expressed my displeasure with the amount and was told take it or leave it. When my dealer went out of business, I contacted Trane customer service asking what I should do and if there were any dealers in my area that knew how to work on these newer units. I was given a list of dealers (which I kept).Every dealer I called on the list told me they didnt service my area. So I was on my own. I called a local Trane dealer out of the phone book. He was very honest and told me his company didnt service these type of units due to their complexity. He referred me to another dealer. I was told this dealer sells a lot of high-end equipment and they know what they’re doing. The dealer I was referred to has been to my house 4 times since April 2016, just as recent as 3 days ago.As Im writing this review my unit is down again. On their first service run I was told my outside unit need a software upgrade to 2.0 and a new personality module which I paid them to install. The unit ran fine during the summer, but now that its cold problems have returned, and as I stated it is down again. This unit is clearly a LEMON. Since it obviously cant be repaired correctly, I want Trane to furnish me a new unit installed. I have a stack of work orders, which I previously submitted to Trane. Of course I have even more now.

My issue started on November 18, 2015. I have had a non-functional heat pump for over 8 months now. Initially bought a new High Efficiency Furnace and Heat Pump from Gary at Southwest Heating. Very satisfied with install and workmanship. I did find out a work permit was not pulled, not sure if they are required in Elbert county, but most HVAC contractors will pull a permit regardless to cover their butts. Everything worked fine for a year and a half. Then we had a snow storm along with a power surge and my Heat Pump quit working.Called Southwest for service and they sent a guy who told me the disconnect was bad so it was replaced. Once I found out it was more than the disconnect I called Southwest again and another tech came out. Told me my Heat Pump compressor was bad. He said he would start paperwork for warranty since the unit was 1-1/2 years old and still under Tranes warranty for 10 years. Paid for my service call and 3 weeks went by and no word. I called Southwest and lady answering did not know a thing and would get back with me... Really. She did get back and said she was sending out Mike the owner to give me a quote. Mike came and did not know thing, he asked if his company installed it, or he pretended not to know a thing. Anyways, he called his tech and confirmed with him the compressor was bad. What does Mike the owner do, he quotes me $8000 for a new compressor unit and does not want to talk warranty.He tried calling the Trane Rep and said he had wrong number and would get back to me. One day went by no word, I call the office and talked with lady answering phones and she said I just missed him and he would call me in the morning. Never heard back from Mike the owner. Called another Trane authorized dealer (Parker Heating & Cooling) and had their techs come out. They spent hour and half diagnosing the Heat Pump and told me the compressor was fine, it is a circuit board. Cost of circuit board is $383, upon installation it was not the circuit board. The owner of that company did not want to talk about my 10 year Trane warranty and he quoted me $3000 just for the compressor and $4900 for the whole Heat Pump unit.This owner flat out said that doing warranty work does not benefit his companys bottom line and could care less about the warranty. Give me your credit card over the phone I will order and have it installed within a week. I said no thank you. I contact Trane consumer affairs submitting a ticket. I was contact by a representative 3 weeks later and was told he had contact both companies I have been dealing with. SouthWest Heating is sticking to their lie that it was hit by lightning so it will not be covered by warranty. Parker Heating told the Trane rep they would provide a labor estimate and file the warranty paperwork. A week has gone by and no response from Trane.There are wild fires in Colorado causing smoke and I am asthmatic and would really like to close my house up and run the AC, but I cannot, so there is a health issue now as well. It appears that Trane has done something around how they deal with warranty work with their Authorized Dealers which does not benefit the Trane Dealer. This approach puts the consumer in the middle taking the brunt of issues. Even though you have a 10 year warranty it not worth anything. Wish I would have not bought Trane, they used to be a good company along with product.

We have a top of the line variable speed high efficiency Trane natural gas furnace. It is now 14 years old, but apparently nearing the end of its life. So much for the 20-year life expectancy we were told to expect when we bought it. We had to have the inducer motor assembly replaced twice within the first year of ownership - at least that was covered under warranty. 13 years later, we have had to replace the blower motor assembly in December 2014 for $800, parts and labor. Now, in March 2015, we have to have the inducer motor assembly replaced again at a cost of $900.00, parts and labor. The local HVAC service technician was able to get it running temporarily - bad bearings - while they order the part. Its been a brutally cold winter here in the northeast, so the furnace has gotten a work-out. We will be pricing new furnaces this summer - and we will not be buying a Trane. When the furnace works, we have been happy with the variable speed functionality. But the endurance has been very disappointing, especially since it was such an expensive furnace to begin with.

We have a three-level townhouse that is about 1500 square feet. We purchased the house in 1992, and it was about 10 years old. A York heat pump and heating and air system was on the unit and we had no issues with the unit... it worked like a charm. In 2007, we had collateral damage from an attached houses arson fire, and the unit inhaled so much smoke that State Farm Insurance allowed us to get a new unit. We trusted them and got a comparable Trane unit.By the way, beware of State Farm and any insurance company, and make sure they arent cutting corners with your home, car or anything else they insure... but that is another story. They might say theyre a good neighbor... but they are a ginormous company with a lot of people to deal with, and many are less than desirable. Have a fire and a car accident with State Farm as your insurer, and see who your good neighbor isnt. Trane, however, is BAD PARTS and SERVICE. State Farm doesnt have manufactured parts. Buyers beware... we have had a heater or air major repair every season since the Trane was installed. We found out by going to the internet for known issues, and gave the model number and info we got from a very nice HVAC technician.Trane installed crap parts that broke over and over in the same units until only threats of class action suits and so many furious customers made Trane change their part manufacturer on the TX Valve. If you got a Trane between 2000 and 2012, beware. These parts, especially the START CAPACITOR TX VALVE HEAT STRIP ELEMENTS - the bad TX valve failure will cause the freon to need replacement and a very expensive technician bill. A bunch of new homes in a development had to replace their TX Valves over and over and made such a fuss that Trane had to pay. We have had the unit 5 years, and we have had to lay out money for expensive parts and service every year and almost every season. And we will likely pay for the unit in repairs over and over and over if this continues. The installers and HVAC techs know these issues and they dont like it either. Trane knows the bad parts, and they let consumers buy them over and over and let the installers take crap, and they make money replacing parts that should have been recalled and replaced by TRANE. The only thing that deflects that from happening is that no one usually dies from a bad Trane unit, and it doesnt get worldwide publicity as it should. From what I have read, it doesnt matter what size unit. If its Trane, you are going to waste your money and feel the pain. Threaten them, scream at them, join together, and sue them. Publicize their rip-off stories on sites like these or any way you can. Any company who does business like this needs to correct it. They sold bad parts in units, and knew they were bad... and let the consumers get stuck with crap.The bad publicity and reputation management that issues will cost a global company are serious... so get Trane to pay. We have lost money, days of work waiting for repairmen, discomfort in being cold or hot for days every season, and extra utilities, because fans and space heaters and unit compressors are working overtime.

My HVAC service man has just left after sharing the good news that yet another expensive fix is in store for me because of my Trane. My system was installed 5 years and 6 months ago, and wouldnt you know it, my leaking evaporator coil is toast and the warranty is... well yes... 5 years. This another in a long list of failures, repairs, bad contactor, bad capacitor, blown fuses, indoor unit fan not assembled correctly from the factory with evidence that the set screw was screwed down on the round instead of the flat of the shaft (that was a nice sound in the middle of the night btw), coolant added several times during the last 3 years until today finally discovering a huge leak in the evap coil. I guess it finally made its way from a slow leak to a deluge. Last fill lasted 24 hours. This is ridiculous. Stay away from Trane, please!

In 2015 I purchased a Trane XL 20 heat pump system with variable speed air handler and heat pump. Installer moved out door unit from where the old unit was to a place that made installation easier. As it was summer and the unit was in cooling mode, the outdoor unit was much quieter that the old one. When the weather changed and the unit went into heat mode the outdoor unit became so loud that it could be heard throughout the house. I called the installer and they came out and assessed the unit and informed me that the noise was normal. As the unit now sits outside my bedroom instead of the kitchen, it can be rather annoying if the weather is really cold and the unit is running at 100%.After about 3 years I awoke one morning to an error on the thermostat and no A/C. Service man checked unit and said the wire tie holding a piece of foam insulation around one of the lines inside the outdoor unit to keep two copper lines from chafing, had rubbed a hole through one of the lines and caused the failure. He took pictures and noted it on the service report. I contacted TRANE, as to me, this was a factory flaw in the wire tie placement. TRANE requested documentation which I provided. They rejected the claim and I was out almost $1000.00 to repair the unit. As far as efficiency goes, the unit has lowered my over all electricity bill. Also the filters for the air handler state that they are 4 inch filters but in actuality they are 3.75 inch. As such filters purchased on the open market do not fit and requires one to buy them from a TRANE installer or dealer.

After having my condenser coil replaced at a labor cost of 928.00 on my 5 and a half yr old 2.5 Ton XR13 I contacted Trane consumer affairs to see if they would cover some or all the labor costs. They took my info and told me it would have to go before a review board. 2 weeks later a Trane rep contacted me, denied my claim stating I did not have a service contract at a cost of 160.00 dollars a yr (which I now have) and if it was up to him he would not have warrantied the condenser coil. I explained to him the tech that replaced the unit identified the leak at the bottom of the coil and the vibration could have caused it to leak. I wasnt expecting much from him after he denied my claim, he is being paid by Trane to deny claims.. he probably gets a bonus for it. Count me in on any class action suits, I dont think my problems are over.

We had a Trane heat pump installed 3 years ago. Even though it is still under warranty, it is still costing us a ridiculous amount of money in repairs, yearly!!! The fault has clearly been from the manufacturing facility but Trane will only replace the part. NOT labor... and NOT the coolant replacement which leaks out due to the faulty part! Our HVAC provider refuses to sell or install any future Trane units due to the ridiculous new policies, apparently the once solid company has been bought by bankers... and customer service and quality is no longer important.

OK... purchased new Trane HVAC with CleanEffects Air Cleaner in November 2011. In July 2012, returned from vacation to find that fan had quit working. Fixed in 2 days. In July 2014, the CleanEffects quit working - diagnosed as a bad door which contains the electronics. Waited 2 weeks for part. Called installer who said the Trane was having a problem supplying the part as they had changed to a new company to manufacture the units and parts for the CleanEffects. Installer said that he was trying to get local distributor to provide the door from a unit in stock but to date that has not been accomplished.I sent email to Trane and received response stating that they hoped to have backlog of parts orders caught up by mid-August 2014. My concern and disappointment with Trane stems from the fact that the company and its distributors appear quite ready to sell CleanEffects units on hand knowing full well they cannot support the product and are at the same time ignoring needs of current owners of the units. Trane seems to have a problem maintaining parts inventories for their products. I would certainly advise anyone to steer clear of buying the CleanEffects air cleaner as Im not convinced that it does much of anything when it does work.

I was a Trane dealer in the new home market. Profit on these jobs are minimal and are eaten up by problems with equipment warranty. I didnt have many problems with the R-22, 13 seer equipment. When I moved to R410a, we had several expansion valve failures. I had to eat the cost of replacing the part, which was mileage, travel time and labor. When my builder pushed me to sell the 15 seer Tranes with 410a refrigerant, hell broke loose. These indoor coils are very thin and are highly susceptible to formicary corrosion from drywall, carpet and various new home products. Trane refused to acknowledge the problem and I replaced $28,000 worth of evaporator coils in 2012. I had to jump through hoops to prove the leaks existed in order to receive a warranty coil and was unable to get any assistance from Trane to recoup my expense to make things right with the customer. These coils would be a little over a year old typically, just out of labor warranty. Now most customers laughed at buying the extended labor warranty at installation and I could have charged for the labor to replace the coil. However, I dont have the mind of large corporations, so I would eat the cost to make it right by the customer. Trane quietly tried treating the coils to resolve the issue. Now they dont leak. Now they stink. When I walked from Trane, I was being called out a lot on coils that would run you out of the house with dirty sock syndrome. This is a problem that requires extensive work to remedy the problem. I had enough and walked away from Trane. Keep in mind this is in new modular homes. I cant say I had the same issues in older homes. Buy the extended warranty if you buy Trane. Labor costs of $900 to replace a coil or expansion valve are true when you think about everything that must be accomplished to accomplish the job. A variable speed motor or motor end change is several hundred dollars as well. One repair justifies a warranty and the annual service check cost. Remember that the guy fixing your unit isnt the guy who drove to Mexico and built it. It costs a lot of money to drive that mobile shop up and down the road to your house. The heat pump in your backyard works harder than anything you own. Take care of it. Your elected government/party makes no difference, has dictated units to meet high efficiency standards. The units are more sophisticated than ever and costs are going up a lot faster than your pay raise. Be careful of the HVAC company you call to service your unit. Parts and equipment sales are the goal of a good number of companies - large or small. If you price shop for cheap, then you are cheap and get what you deserve. Now is the time to ask your co-workers and neighbors who they recommend, not when you are broken down, looking online for someone you know nothing about. If you find a company that treats you well, shout it from the rooftop. You may save a neighbor some anguish.

Built a new home in 2008 and had a TRANE HVAC installed. The AC coil leaked and was repaired within the first year. Now the unit is 8 yrs old and I am told that both the AC coil and the inside attic coil is leaking. Repairs will cost as much as installing a complete system, according to Smiths AC company. Im now shopping for a more reliable brand. Hopefully with American made parts.

I purchased a new A/C unit in September of 2018. I have only had the unit for 3 months. Within 3 months I have had to have the coils replaced twice, but that is not the reason for the bad review. The Trane air conditioners are EXTREMELY LOUD! I have to turn my T.V. volume up while the air handler is running. I recently turned on the heat. Each time the heat turns on the unit makes a very loud click. I was told by the repair guy that the clicking is the relay in the heater. I did not have any of these problems with my Carrier and Rheem units. It is very hard to get a good nights sleep with this loud Trane air conditioner. I feel like I wasted $5K!

Im compelled to write my review about my experience with Trane and their authorized dealer YEAKLES HVAC out of Hagerstown, MD. First Yeakles completed the installation of a dual fuel (supposed) 16 seer heat pump and A|C system. Immediately I had concerns. The system just wouldnt heat my house in heat pump mode. As questioned the dealer he had argued everything is correct. Just give it time it will work. Anyway as I wait for this system to work. In January I call because again no heat in heat pump mode. He had sent a tech in. His own tech had told me my system is wrong. That his boss had installed a 5tn blower under a 4tn coil. Making it that the 5tn of air across the coil is cooling the system down not allowing it to heat up correctly. So I called Trane, file a complaint. The representative showed me documents that my system is not correct. His data showed that my 16 seer system is rated at a 14.5 seer. So you would think they would make their authorized dealer fix it right? WRONG! On March 1 Yeakles had called me confessing he had in fact installed the incorrect stuff. Great right. No, because within 5 short days Yeakles mind has changed. Even though there is documented proof. He had messed up. Yeakles is now refusing to fix it. What! Oh yeah and Trane has told me they have done all they could do. What! I thought Yeakles was your authorized dealer? Make him fix it! To my point, maybe you cant trust a Trane dealer.

Trane XL14i heat pump installed by another contractor the building used when my home was built in 2007. Noisy. Changed service companies and they immediately fixed the problem. 16 round was reduced to 10 inch round and was starving the unit. Also added a second cold air return. Unit runs flawlessly (has an XL90 gas furnace attached). No problems at all. This is my second Trane and incidentally, the first was installed by Capital heating and Air. Great company. It really is all about the install.

Replaced old furnace in our new home. We had new duct work and the Trane v95 put in, 4 months later the ductwork fell down. Then the burners went out on the furnace, had to be replace after 3 months of use, said our basement was too damp. Had to have it serviced again for continuously running and not heating wasting my propane. They said it was our fault we didnt buy the extra warranty. Not everyone has the money to get that. Once again the burners are not heating one year after repair. Each time this has cost me 179.00, the part was under warranty. I am pretty handy but this is ridiculous. They were rude to us and blamed us. My galvanized ductwork was replaced with the foil foam stuff and I had to make many repairs from the mice eating it. Not to mention it keeps falling down heating and cooling my crawl space. We live in the country. They had a terrible time getting it to work at first. That should have been my first clue... I called home depot about it many times and the service company. When they did come out I ended up doing some of the work. Dont have an order number, bought it through home depot. OH, they are no longer using the company that installed my furnace. Too many complaints...

My Trane large air conditioner has been in my house for over 20+ years and still runs efficiently. Only exception is that it is in need of a new thermostat so that it would run only when it exceeds the set temperature.

My unit is 4 yrs old & the condenser coil broke. It has cost me $1200 for Freon & repairs. Called service to explain and ask for help since my unit is so new. Well, I shouldnt have wasted my time. Woman in dept was actually rude! They will do nothing to help you and I am a senior and live in poverty but that meant nothing. Dont buy Trane based on their reputation because they dont live up to it!!!

Just informed by service tech from Bower Heating & Air in Roanoke, VA that my 24-month-old Trane heat pump (Model 4TWX6036E1000AA) needs to be replaced. Apparently there are none in existence anywhere in the U.S. and I will be forced to wait at least 2 weeks for a replacement. It’s 7/29 in SW Virginia.

I replaced a 2 ton heat pump in January of 2014 to replace another Trane 2T Heat Pump unit that had only been installed in 2001 when the house was built. The new unit quit heating in Nov of 2015 (less than 2 years) and I had Whites Heating and Air-conditioning (our local Trane Dealer) come out to fix it. They had to replace the TXV Valve and replace the refrigerant - at a cost to me of $888. Trane replaced the valve itself (which cost $130) but WOULD NOT COVER LABOR OR REFRIGERANT. This is ridiculous in my opinion for a $4000 Heat Pump. Tranes warranty is really bad and I would warn anyone who is thinking about purchasing a TRANE unit to look at another company that is more reputable.

I purchased a new heat pump/ propane unit, to save on the anticipated high energy cost. Since, my bills have increased by nearly 40%! I used the National Weather Service Tables to try to make a fair check. SURE ENOUGH, this energy scam using the (more efficient units) is a scam.

Im a HVAC Tech that has been installing and repairing equipment for 29 yrs. When buying a new HVAC unit, its like buying a car. You never know when youre going to get a lemon. If I have problems with repairing a Trane unit, the only option that I have is to call Trane Tech support. In 29 yrs, I have called them a handful of times and never have I talked to Tech support. I have left messages and in 1 case they have called back 2 days later when I wasnt in front of the system to check what they asked me to check. I install and repair units and Trane has made the list of units that I wont sell or recommend!!!!

So much for this reputable brand. New furnace and AC in 09. Flashing a draft pressure error code. Ran and passed all logical checks and even replaced the pressure switch (because cheap and easy) for the heck of it. Besides that ran all other troubleshooting and measure tests. All report fine but the thing still has issues in that it runs sporadically. Paid Freds $135 to tell me they dont know what the problem is because everything checks out. Supposedly their $99 initial trip/diagnostic fee covers for 30 days if they need to come back. Two days later and with 53 degree house, they say they spoke with Trane and said to try another pressure switch although doubts that is the problem, and or replace the board to the tune of around $800.00 installed, even though the board checks fine too. Really? Already paid this company to say dont know what is wrong and fixed nothing. Now they want to charge more labor to fix something that they dont know if even is the problem? And of course we find out the original part is not under warranty, but must have had issues because it is obsolete and has been changed a time or two since. So much for reliability and fair service companies. With all due respect to Jim the kind service tech (and is as miffed as we are) but the companies charge policies are out of line, and this comes from people in this business, that are unfortunately not local or Id be using them. And, it took 3 phone calls to Freds to even get a call back for service!

In 2001, we built our house and went with top of the line Trane heat pumps, two of them. In 2004, hurricane Ivan came in and took our house. In 2005, we rebuilt and had the same units installed, Trane heat pumps with the UV filter system 14xl. Well in 2007, the 3.5-ton unit went out. We called the company that installed both units, Mooneyham Heating and Air in Milton, FL. They came out and told us the coil was no good and needed to be replaced. It would cost us $1,500. We told them it is under warranty. They said, “Let us check on that and we will get back to you.” Well, several days go by and no call back, so I called them and they said, “Sorry for not getting back to you but we have been really slammed.” I told them, “Well, I would like to have A/C again.” It is 90 + outside. They told me that Trane would only cover the coil under warranty and we would have to pay the labor. I said, “Can I have their phone number?” So I called Trane in South Florida. After two days of the dog chasing its tail, they got back to me and told me over a 3-way call with Trane and Mooneyham that Trane would be paying parts and labor to Mooneyham. I said, “Great, when can I have my A/C back?” Well, that’s another issue. The coils are on backorder. I said, “What? It could take up to three weeks to get you one sent in the mail.” I told them that is not going to work, so I called our local district and they have one on the shelf, 6 miles from me. So I called Trane back and told them there is one on the shelf at this place, call them and I will go and pick it up for Mooneyham. “We can’t do that, sir. It has to come from us.” I know the system is out again and they will not fix under the warranty agreement and the other unit just went out for the same thing. So I have two units not working and no A/C in 90+ weather. I guess their slogan is incorrect - Its hard to stop a Trane. Well, everything I have seen on this form and other Trane units are junk and overpriced. It was our first and last and I will be turning this over to our lawyer.

We have 5 Trane HVAC units and they are 4-5 years old. They have been the source of consistent leaks stemming from coil problems. The Trane dealer who installed them points at Trane and says it is product quality problems. We lost confidence in the service from our installation Trane dealer and the new Trane dealer is much more honest and transparent to explain that these are manufacturing problems. This dealers service people say the coils had manufacturing quality problems so Trane changed the material used in the coils and will not acknowledge this problem or face up to the problem with their customers. I have $2,500 of repairs on these Trane units and some house repairs as well. I have written 2 lengthy letters (with all supporting repair bills to support the problems) in May 2012 and one just recently and received no response from Trane, except my wifes persistence reached a Trane employee by phone on the first letter and this employee said Trane would not do anything. I called their Customer Service # a week ago on our 2nd series of problems and waited for over 1 hour with no response and no follow up response from them even though their customer service # takes your information and says they will call back the same or next day. I emailed their Customer Service 3 days ago and no response to that. In short, Trane is a company with serious product quality problems, and per their lack of willingness to service their customers, doesnt value their customers. I would strongly recommend to anyone building a home or replacing your HVAC systems that you not consider Trane.

My Trane heat pump quit and I called Country Heating and Cooling Inc to check it out and make the repairs. The system was less than 5 years old and still under the 10 year parts warranty. They discovered a very small leak in copper tubing and made the repair. They also replaced the condenser fan motor I assume because the leak caused a failure in the motor. It took 90 minutes and I was charged $1055.48 which included refrigerant. Shouldnt refrigerant be part of the parts? I asked why so much and they said this was a standard fee for this work. Its amazing Trane uses such cheap copper tubing or makes such poor connections so that it fails within a few years. Its even more amazing HVAC companies can charge almost $500 per hour for repairs. Top lawyers dont make that much.

We bought a Trane Heat Pump and new furnace in February 2011. In November 2012 the unit shut down and we found out it had a leak and had lost all 410A. The leak was in the copper joint inside of unit so they brazed it. We had to pay $169 to have 410A replaced even though I thought it was very unfair that we should have to pay anything since it was a factory defect. Well, here we are 7 months later and we have another leak. They are having trouble finding it and had put dye in it to try to locate the leak. Two days later and the dye still doesnt show where the leak is so we have to wait another 5 days to let it circulate more. Of course it is 90 degrees here right now so the unit runs almost all day, so I would think the dye should have circulated. They have had to put in another 2 lbs. 410A and said they will give us a good price on it. Well, I say we shouldnt have to pay for it at all since we spent $7000 for all this 2 years ago. I guess maybe Trane is not real good at standing behind their products, so if they dont replace this unit we will be finding something different and we will be hiring an attorney to recoup our loss. We are retired and bought this new hoping that we would avoid repairs for a few years!! Well, I guess we were wrong. Very disappointed in Trane at this point in time!!!!!!!!

We bought 1.5 year ago new AC system from Trane because the high quality standard (we had in mind). A month ago, after the one year warranty, the air handler started to leak and after consulting the dealer they ordered a new water pan and they did the installation of that pan. But to install a new pan the coil has to taken out. I was watching this all on the side, but when they took out the coil I saw a damaged coil and stopped them from finishing and took pictures of the damage. The dealer finished the job, I paid him.I filed a complaint against Trane. First I found it unfair to let me pay for that renewing of that pan and second about the damage on the coil. They agree to pay for the repair but the damage on the coil they waved that away. I then filed a complaint through the BBB and the answer of Ms. Erin ** (Consumer Relations Supervisor) was, There is no damage to your coil that is not cosmetic. The functionality, life expectancy, and efficiency will not be negatively affected by the bent spine fins on your evaporator coil.The equipment passed inspection because there is no mechanical damage to the equipment! I would like to say to Ms. **, You should be a great car sales women, you will sell me a car with substantial damage and you use the sentence from above. Functionality, life expectancy and efficiency will not be negatively affect your car. Also, sometimes when a product has a dent or a cosmetic damage, the factory or the dealer will give you a discount because of the damage. The worse of this case is that the coil with the damage passed quality control. So there are probably many of those coils in most of your air handlers. We now talk about the high standard quality Trane will allow us to believe.I already suggested to Ms. ** that if she allows this type of damage on their outside condensers (where you can see the coil), I explained to her that this quality of a condenser would never sell. Im seeking now for, first, a apologize for the way they allow to pass coils with substantial damage and just put them in your air handlers, is just wrong. Secondly, because I expected a brand new, not damaged air handler, a discount on the unit or replacement is in order. Because of all this aggravation and the time I have put into this that discount will be at least 50%. If needed I can add the pictures.

Expensive junk- deceptive customer service. We had a split system installed in our sunroom as part of a major home renovation project. The unit functioned erratically the whole time. We were told by the contractor that it was to be expected or maybe we were not using it right. Last December, 14 months later, the condenser died due to condensation turning it into a solid block of ice. We contacted a Trane certified repair company and found out our product has not been registered for the three year warranty, and the one year basic warranty had expired.I contacted Trane, to explain that my husband and I were not at fault for this, and asked them to stand behind their product and help us out. I wasnt expecting a full replacement or even 100% part replacement, but at least 50%. Their response after almost two months of back and forth, providing all sorts of information and getting transferred to three tiers of customer service levels, was to offer us 15% off a new unit. $315 for a $2200 installation! So much for standing behind their products! I guess I should have checked this site first and noted the one star rating! The only reason I gave it two stars is because I believe three out of the four CS reps truly tried to help, but it came down to the Escalation Specialists who dropped the hammer on my hopes for a decent resolution.

The original blower wheel installed in model 4TGB3F48A1000AA Furnace Air Handler is inappropriate. In my estimation, it was designed to fail. In my case, it failed just after 4 years of service. The notched blade design is not compatible with a direct drive system. The amount of overlapping material of the blade relative to the dual center drive disks is not sufficient to withstand the rotary forces placed on them by the motor. A solid blade design would be the best option. I would suspect that others have had the same issue. The seasonal HVAC tech who performs bi-annual service noted that he was very familiar with the sound this particular blower wheel prior to failure. As it stands, this item is not covered by any warranty and supposedly can only be installed by a licensed Trane technician for approx. $500.Failure in this case equals the dual center drive disk slipping out of its original position. Each fan blade skips out of its designated slot allowing the drive disk to rotate irrespective of the fan assembly. DIYers will be happy to know this can be replaced for less than $70 without any special tools. Just match the blower wheel attributes to those listed on Emotorstore.com

We installed an XL15 system in our home - heat pump, air handler, etc. near the end of 2011. 6 mos. after it was installed the fan motor on the air handler died. It took a week to obtain the replacement. Now, in May of 2019 were dealing with the need for other parts for the air handler - a circuit board, valve, EVAP sensor and another sensor. Parts take much too long to be obtained. They say 3-5 business days, but were already past 4 days and I dont expect to see them within 5. So, buyer beware that unless the part(s) you need are readily and locally available, you could have a problem. The risk is high and when we replace this system it will NOT be with a Trane system.

My Trane heat pump was so problematic that local technicians could not fix it so I filed a complaint with Trane customer service. After several months of waiting for a response from Trane and sending documentation of my problems they quit communication with me. I had to file a complaint with my state attorney generals office before they would again open communications with me. They told me to put in a new Trane heat pump and they would give me a $500 rebate after it was installed. I told them I would like one of their local factory techs to take a look at my unit. They said no. This was one of the worst experiences i have ever had. I had the Trane unit replaced with a carrier unit at my expense. I will never again buy anything built by Trane. The only thing worse than the Trane heat pump was their customer service.

We installed two Trane XLi20 units five years ago. The first floor unit has performed flawlessly. The second floor air handler was replaced within two months, followed by over 20 service visits by our local Trane installer (who has been great throughout). Since the local distributor has not been able to solve the recurrent coiling failure issues and Trane has not offered to replace the compressor, even though the problem almost always seems to be low refrigerant pressure, our installer has offered to install a comparable new Lennox system for free. Trane has been non-responsive to consumers for such a long time that I cannot believe they can still survive in this business. Never again. Has anyone started a class action against Trane? Id love to join in.

I had a HVAC company to install a brand new heat pump. But Trane indoor coil is easy to leak. My indoor coil lasts only 8 years. As I did not register my heat pump, Trane refused any warranty for its faulty product.

I purchased a new Trane system XL16i May 2015. This May (2016) the unit was not working properly. The company that installed it first said it was the reversing valve that was not operating properly so they had to install another one. Then it still was not working properly and they said it was the compressor now that had to be placed. We have been w/o a/c for over a week now. The installer ordered the compressor from Trane and it will take 5 days to get here another weekend w/o air. I called Trane and was informed that 5 days is their standard shipping. If it was longer they could expedite. I guess you can stop a Trane!!! Terrible customer service from the manufacturer and a 1 year old unit that had two major parts fail within a year!!!

I purchased my home early this year and the house is less than 5 years old with two Trane Air Conditioner units. I received a 1-year buyers warranty for the house as part of the sales contract. As the summer heat started, we noticed the air conditioners were not working well. We contacted the warranty company for service. After a couple of checks including freon refill, they finally found out that there is a leakage in the main unit and the evaporator coil needs to be replaced.They said the unit is still under manufacturer warranty and asked me to directly contact Trane to receive a new evaporator coil and the warranty company agreed to follow up with the labor. I reached out to Trane but they said my warranty expired because I had to contact them within 90 days of purchasing the house. I have explained to them that I was never informed by anyone about this requirement, and I even did not know the brand of my air conditioner until there was a problem with it, but they did not accept. That is totally unreasonable, how can a home buyer know about this rule? This is just a way for them to get away from their warranty duties. I hope this review will help some people to know about this rule so that they can reach out to transfer the warranty within 90 days.

After having over a hundred TRANE HVAC units installed by ZIRO and distributed by TERMO SERVIS, we had to replace all these rusted units (see attached photos) that were manufactured by Ingersoll Rands Kolin, Czech Republic manufacturing facility. These TRANE units were examined by a court-appointed expert who concluded that the manufacturer Ingersoll Rand used inferior quality materials in the manufacturing process. After only a total of less than 20 months of cooling activity, we had to replace completely over a hundred TRANE HVAC units due to corrosion. The most disappointing part of this entire process was that nobody from Ziro, Termo Servis, Trane nor Ingersoll Rand contacted us to find a solution to this serious problem. Even after receiving the report from the court-appointed expert, none of the above-mentioned companies (Ziro/Termo Servis/Trane/Ingersoll Rand) contacted us. Definitely zero quality and evidence that it doesnt take much to stop a TRANE.

Custom built my home in 2008 and had 3 Trane heat pumps installed. Within 3 years 2 evaporator coils leaked. Trane replaced parts but not labor or Freon. One year later one of the same coils started leaking and needed to be replaced. Trane refused to supply parts but agreed to a cash settlement. Two months ago the other unit’s evaporator coil started leaking plus the coil that was previously leaking and replaced started leaking again.Trane refused to honor anything at first but after much pursuing on my part agreed to a one-time cash payment of $1200. I decided to spend $ to replace the entire two air handlers rather than just the evap coil. Since there was no conditions in the Trane $1200 offer I replaced the handlers with a different manufacturer. Trane refused to supply the parts. Now they rescinded their $1200 because I replaced everything not just the coil. Makes no sense to me.

Built a new house and installed a new TRANE heat pump, finished in fall of 2019. We started using the AC this summer. After 2 months it stopped working. The aluminum Chinese evaporator coil failed with a massive leak on the hottest week of the summer. Not even a year old and it needs a new coil. It will not hold refrigerant for even a day. AVOID TRANE AND CHINESE COILS.

I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year compressor warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.My service company was kind enough to wire past the defective compressor and now the unit is running on the high level compressor only. It is simply a matter of time before the remaining stage fails. I spoke at length with the Service Techs and both stated this has been a known, ongoing issue with this unit (in the HVAC community they replace these compressors on a regular basis!) and Trane simply ignores its existence... They (Trane) have a stockpile of compressors known to fail, a system (i.e. XL16i) with these ongoing, inherent problems which they refuse to address, and customers are simply stuck with their lemons! Where is a Class-action lawyer when you need them?

New installation of furnace and heat pump/AC system installed in 2014. Heat pump compressor just went out Nov 2019. Part is warranted for 10 yrs, so that was covered, but labor was not. Expensive labor cost that is for sure. The installers who did the original installation commented that Trane had wiring issues with heat pumps late in 2014, and changed how it was connected at the unit. In fact this installer had trouble getting the replacement heat pump to function correctly, and had to call the Trane reps, and they walked him through the new method of wiring the pump. It was changed because it was causing the pump to cycle too often, and led to early failure. Hum...sounds like my pump. Installer said Trane will do nothing for you. Im angry that Trane knew they needed to change the wiring schematic and did not notify existing installations about it. I feel they are responsible for this issue on my unit.

We use Trane HVAC equipment on our job sites at the Company I work for. They are great, we have no complaints about the equipment. I would highly recommend them. We do a lot of work for the Federal Government replacing older units in VA Buildings and Hospitals. On the State side we also install Trane equipment in Schools, Police Stations and Libraries.

I have been experiencing continual compressor failures with one of the four Trane units at my AZ home. Trane warranties the parts but not the labor, which is costing me a fortune (4-5 hours every time). The compressor that blew 8/1/13 was replaced in 2012 and new in Oct. 2004. Seems like Trane should bring me a whole new machine and cut their losses too. I am very unhappy with Trane and their support. Their products for HVAC dont hold up in AZ, and I will replace my units with another company as they continue to fail. Buyer beware!!!

Our residential central air conditioner a Trane XL1200 and XE90 furnace was installed back in 1996. It has been extremely reliable. The air conditioner is service checked once a year and has never failed once. The furnace has had the blower clutch go after about 13 years and start capacitor went after about 14 years. Very minor repairs with not one electrical or major mechanical failure on either. Getting a good contractor for installation is essential. We had the local Trane dealer do the install of which the bulk of their work is commercial installations. Not sure about the other reviewers but I recommend Trane to everybody for the reliability and efficiency.

We bought a Trane heat pump about 6 years ago based on dealer recommendations and advertisements. Within the first 3 years every part except the cover was replaced under warranty. Since then we spent about $200 every quarter on repairs. The piece of crap is now 6 years old and the quarterly repairs just keep getting higher. I will never buy another Trane. Based on my experience it is a total piece of crap that cost more than any other product I have ever owned. We replaced a Goodman that I thought was expensive. When we replace this piece of crap Ill buy another Goodman and gladly pay the repair bills. My personal advice DO NOT BUY A TRANE!!!

We recently purchased 2 new Trane roof mounted air conditioner units installed by very experienced company. Both (separate sides of home) failed soon after installation. The copper tubing came apart at joints from defective weld joints and all freon leaked out and house got very hot in Arizona sun with senior citizens and grandchildren on several occasions. Repair persons came and had to weld defective joints in several places. Now the units are not cooling again and apparently the joints are detaching again - leaking freon into the atmosphere again. We heard from AC repair company this is happening many times around Phoenix and they are running from house to house on these units - Trane model # 4whc3042a1000aa - I will file claim in Scottsdale Small Claims Court in near future.

Trane dealer installed a new Trane heat pump system in Summer 2016. I regret I did not read the reviews online. The system started having problems in winter 2018. Dealer checked it and said the heater in air handler was broken and needed replacement. Then defrost board and fan motor in heat pump were found broken. The condenser coil could also be leaking. I was shocked by all these major issues. Dealer just told me I was unlucky to get a bad system. I was asked to pay about $900 labor fee since only parts are under warranty. In addition, there could be other issues since testing could not be done without replacing the parts. So whole system is a junk. I complained to dealer manager, then to Trane customer service, then escalated to supervisor. I sent them all the documents they asked for, but never heard from them. Whenever I called them, I was transferred many times and held for one hour, but nothing was done. I emailed them many times, but no reply. People working at Trane just don’t care. Do not buy Trane products, because you will regret.

Trane delivers a remarkable product. Having a trained professional to install it correctly, it will last for decades with proper maintenance by a licensed HVAC technician. Not designed as a DIY project.

The Home Depot provider (ARS, a division of RotoRooter) has not repaired my unit because he alleges Trane is “punishing” them for not selling the brand after they went with plastic??? Bottom line is they have given me the runaround since December 12. My unit is under warranty and my worst fear is that one day my a/c has a problem. Heating in Miami is not needed too often although I had to purchase portable heaters for my birds when we had a few very cold days. I am very upset with ARS and with Home Depot and would like to know if what they say is true. I still doubt that a reputable company refuses to sell parts for one of its products which is just 5 years old. I was very happy with my unit until this happened.

Installed a Residential Heat Pump during the build of new home Sept. 2008. We wanted a heat pump to get away from Oil & save money every year - so far not the case. NOTE: Filters were changed every 2 months regularly. Unit was fully serviced every fall. Dec. 2010 - went away for Christmas holiday - returned home to find exterior compressor in a 6 solid block of Ice. Service tech found a leak inside of the gases due to faulty valve. Jan. 23, 2013 - Fan blower motor gone! Part covered under Tranes 5 yr warranty - but not service labor to replace it. Jan. 16, 2015 - Fan Blower Motor GONE Again!! (was -27 cel. in N.S.). Ordered in a new one direct from Trane manufacturer, arrived, service tech found shaft was bent - so he rejected it. (I guess Trane doesnt do a QC check on parts when they build them or when they leave the facility). Had to Air frt. in a new motor once again. Jan. 22, 2015 $1200 later & Heat pump back working!!! Nothing Rides Like a Trane HA!! - Most Tranes I know have a reliable Engine!!

We bought a Trane heatpump/a/c unit in January of 2019. A valve in the unit failed in less than a year. Although the specific valve was covered under their limited warranty, the parts that are associated with the repair for this specific problem werent covered. Even though our installer did not bill up for labor, we still had a bill of $1033 for a unit less than a year old! As it turns out, there was a class action lawsuit over that same valve for units purchased from 2014-2018. Apparently, they havent solved the valve problem, but cleverly, specifically now list those very parts as excluded under the warranty. Never buy a Trane, they dont stand behind their product and apparently dont test it well, either, even though it states that they do on their website.

After our Trane heat pump that we had for 15 years went out, we had another complete Trane system installed. After 3 weeks when it was in the mid 90s the AC went out. We got a hold on the company that installed it and they came out, checked everything and said that it has a stuck valve. They would have to order one, which would take 3 weeks to get because they are on back order. I said BS! Told them get a whole new system and take the valve out of it and replace ours with it which would only take a day to get. After that it worked great again. That is until 3 more weeks went by, then it did it again. They will be out today to look at it, but he said it probably is the same thing as before. The tech said that they are having this same problem with several other Tranes systems they installed. He also said that Trane has known about the problem for quite a while and has done nothing to really fix the problem. I and the company that installed our system are talking about completely removing the system and installing a complete different system from a different manufacturer.

Don’t buy Trane AC units! Read the rest of the reviews. I purchased two new units 14 months ago and so far have paid $1500 in labor to replace bad condensers and valves! The parts are covered under warranty but labor only for one year!!!!! Bad product.

In April 2007 I purchased a Trane residential HVAC system for $8500 from Home Depot. The authorized Trane installer at that time was McCarthy Services. They installed the system and “completed” the install on April 9, 2007. I was given a certificate of warranty by McCarthy that covered from April 9, 2007 to April 9, 2017. Several months later I was looking for the inspection certificate from the county and found that there was not one in my paperwork. I contacted the county to get a copy. They did not find a record of a permit issued for the installation of my HVAC system. I contacted McCarthy and informed them that they did not get a permit for the install and did not have a county inspection. McCarthy was issued a permit on May 13, 2008 and had the inspector come out. The install failed inspection. They made some changes to the system, and again it failed. Finally, on July 17, 2008, the install passed inspection by the county. On July 1, 2017, the AC failed. A tech looked at it and said the compressor had failed and needed to be replaced, and that the coil also needed to be replaced as the new compressors use a different kind of freon and are not compatible with that coil. The cost was to be $5975. I called Trane and explained that the original installation did not pass inspection until July 17, 2008 so my 10-year warranty should go from July 17, 2008 to July 17, 2018 and this compressor/coil replacement should be covered by the warranty. They told me to take a hike. I paid for the install out of pocket and filed a complaint with Trane. The Trane customer service person said they could not do anything. I escalated it and that person basically told me to stick it.I am a home inspector. We used to rate Trane and Carrier as two of the best HVAC systems. We typically tell our customers that any major appliance that is 10 years old could be ready for a replacement in the near future so they should start planning. I have seen AC units that are 20 years old still running fine. More and more we are hearing horror stories about Trane HVAC systems. I no longer recommend Trane to anyone and now suggest Carrier.Trane seems to have abandoned their commitment to quality and their customer service sucks. I can attest to both. It seems that the one thing that can easily stop a Trane is a few years. So, I decided to file a suit against Trane in the hope that they would at least negotiate some partial payment to me for this replacement (which was a Trane only because if it was a Carrier I would have no chance at any reimbursement). I filed suit in small claims court in my county. I heard nothing from Trane and expected them to be a no-show on the day of court. Instead, they sent a hot-shot lawyer from Washington DC to fight me. The case was moved to regular court and a trial date was set. I had to file a document called a Bill of Particulars stating my complaint. Their hot-shot lawyer filed a 10-page reply referencing a whole bunch of cases and provided 11 reasons why I should not get my money. I am certain that this has cost Trane more than the $5000 I was looking for. This attorney did not even ask me if I was willing to take some other amount to make me happy and drop the case. They are clearly really serious about not giving a crap about their customer. Please, don’t ever buy a Trane.

On May 23, 2016 I had a Trane 3 Ton, 16 SEER Condenser & Air Handler installed at my residence. This system uses R410a. On July 25, 2016 the units were no longer cooling, so I went outside to see what was happening. When I looked into the condenser unit I saw that the top of the compressor was cherry red so I disconnected power and called the installer. He came the next day and put some oil in the lines stating it must be a bad TXV valve. So I asked him to get a new one and he said that would not be necessary the oil did the job. It ran for the remainder of the summer.On Aug 15th 2017 the compressor started banging, going on and off, and water was coming out of the emergency drip pan PVC line. So again, I called the installer and he said given what I said happened he will order new parts; compressor and TXV. WELL it is 4 weeks now and still no parts. Call the 800 number you say? I did 5 times, I have a reference number. I know them by first name. Their answer; We understand you are upset. They cant get the parts, WILL NOT replace the units and will not give me my purchase price back. So whats a person to do? NEVER buy a TRANE - they continue to field defective units full well knowing they will break down in less than a year. And from I have read in this column, I am not that confident these replacement parts, should they ever arrive, are not going to be a permanent solution. It important to remember this system failed in less than 2 months of operation.

Put in new unit 2014. Took two weeks plus to make it run, never has run cold. In first year the compressor, evaporator coil, expansion valve, and circuit board replaced. Next year it stopped again. The tech. came out and fixed it again. Still not cold. 2016 broke again, evacuated Freon. Put in weighed charge. Replaced some parts and left, still not cold. 2017 stopped working. Original company quit working or selling Trane. Called four companies to fix it. All four said no longer will work on this system because of no Trane support plus Trane techs do not know XV20i heat pumps. NEVER BUY TRANE!!!

We purchased this Trane about three years ago and very happy with it so far, it cools, almost too cool sometimes and I love the warmth in the winter. The installers put this on the roof so it is out of the way so no one will trip over it going around the house. I have had no issues with it at all. When this was put in the installers had to put in vents in the ceiling which makes a nice cool house, we only had floor vents before; we had a furnace and window coolers and this took care of both items. Because of this purchase we purchased new windows, nice additions to an old house.

I had an old Goodman air conditioner that came with the house. I had it for 17 years and was still working. I upgraded to a Trane or at least I thought is as I was told that it was a good size for my home. The Trane broke 3 times in 3 weeks due to connection of the drain and I notice that this air doesn’t keep my room cold. I have to leave my door open and even like that it gets hot at certain times. My old one used to freeze me. I don’t recommend Trane. My nephew is looking for a new air and I mentioned to him what I have gone through and Trane is out for his home. I don’t recommend Trane. Thanks.

18 month old Trane blower motor ECM module defective furnace shut down on coldest day of year and no parts available, took a week to get the part and it was defective also. Another week called Trane, they could care less about your problem. If I live here long enough will never replace anything with a Trane.

We are an a/c company and have to deal with Trane from time to time. Whenever we have to buy a part, exchange warranty parts or even purchase new equipment, we have to wait on the phone for over 30 minutes to be helped. And in their service stores, its about an hour wait. On top of that, they charge us marketing fee for purchasing their equipment. As if they are doing us a favor. There is no sense of urgency with this company. What a poor service.

I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasnt worked right more than a few days at a time since I bought it. I had to have gas serviced two times since install--the first time was just days after the annual service was done and nothing was found wrong. The first time, the tech didnt have enough gas and said that hed be back (yep, he came back the next year for the service and had to fill it again). I had the annual service done in July and ran the AC for two days. I just decided to turn on the heat a couple of days ago and it didnt work again. Every time I turn the unit on, after a couple of months, it doesnt work. Its an $8,700 piece of **.The tech came out Friday again and said that the fan motor is bad and said that it will be $328.75 labor to replace--should take all of an hour. Anyway, Ill never do business with Dicks or Trane again. Mike **, the sales guy, lied about the warranty and Dicks tried to scam me on the annual service that was free. Trane doesnt even want to discuss the issues and refers me back to Dicks so they carry the same reputation in my book. I am just sorry that I went way out of my way to help Trane get cutting edge technology from my own company. I should have thrown them the same bone, but Im not like that.

We own a 5 year old Trane HVAC system that came with a 10 year warranty. It just required a $1400 repair which the repair technician indicated was a design flaw/manufacturer defect. I created a case with Trane requesting reimbursement and their response was a quite dismissive form letter denying any responsibility for their faulty system. Check out their Facebook page before purchasing a Trane product. Its FULL of similar complaints from other disgruntled consumers. I intend to file more formal complaints.

Hello, I recently purchased a TRANE heat pump unit (September 2018) Model numbers: Heat pump - 4TWV8036A1000BB. Air Handler - TAM9AOB3OV31DAA. Tstat - TCONT85OAC52UA. The unit worked as described with no problems until about a month ago. Then it started to malfunction. I contacted the installing dealer and they came out to find that mice had moved into the control unit area of the heat pump and chewed through several wires which made the unit malfunction.I have lived in this house for the past 12 years and never had an issue with mice in my old unit. I purchase a TRANE and after 6 months of use I have to pay out $200.00 in repair bills due to mice. I did some research online and found out that this is a major problem with the type of heat pump I have because for 1 it has a heating unit in the control area which draw mice in the winter to find a warm place to live and 2 it appears that no effort was made by the product engineers to seal those areas up or to even put the wires in an enclosed unit, I was also informed by the technicians that did the repairs that this is a major issue and they see mice doing damage to units all the time. I am very disappointed in this product and wonder how much it is going to cost me down the road for repairs as I cant keep a daily watch on the unit and will not know if mice are chewing up the wires at any given time. I would suggest that TRANE take a better look at the design of the unit and come up with a way to better protect the control area and wires and if nothing else recommend that dealers who install the unit let the customer know that mice like the warm place in the unit and might chew it up costing major repairs and money to fix. I would not recommend the TRANE heat pump to anyone because of this issue and will not purchase any type of TRANE product in the future. The other issue is with the thermostat - model 850. Seems that it has an issue with heat buildup in the display and causes the unit to display a higher temp than the set point. Had to have the installing dealer come out after the heating season started to adjust the calibration set point for the indoor temp to make the unit function showing the displayed temp and the actual room temp the same. This seems to me to be another design flaw which when I did some research online TRANE customers are having the same issues. Very disappointed in my purchase to say the least.

This correspondence is in regards to an erratic and dangerous Trane service vehicle my daughter and I encountered Friday morning (2/12/2016) at 6:30 AM on US 290 at West 43rd in Houston, Texas. I was in the process of taking my daughter to school, the Duchesne Academy in the Memorial area, when we came upon a stalled vehicle in the right lane on the US 290 eastbound main lanes. As usual, the drivers in the adjacent middle lane took turns allowing vehicles from the blocked right lane to merge in. When it came our turn to shift over, the next vehicle intentionally speeded up to block our vehicle from merging in. When it became evident that our vehicle had already moved over before the van could cut us off, the vehicle behind us swerved into the left lane, accelerated past us, got in front of us and slammed on his brakes. For the next two miles the Trane driver continued to slam on his brakes, attempting to cause an accident.Although my daughter and I were not able to get the license plate for the vehicle, we did get the company name plastered all over the vehicle - Trane HVAC Services - Hunton Distribution, Unit 210. In having dealt with Trane personnel elsewhere in the country, I was always impressed with their courteous attitude and professionalism. Needless to say, my family and I are disappointed with the irrational and antagonistic Trane staff weve encountered in Houston to date. Presuming the driver of Hunton Distributions Unit 210 is representative of their staff in Houston, we will certainly think twice before having this service company work on our residential Trane units.

My wife and I bought a house a little more than a year ago with a 5 year old Trane TAM7, which at first was a major selling point. In the year we have had it the outside unit motor failed and the entire inside unit is currently being gutted and replace from a defective motherboard that seems to have affected all the other parts. Trane techs at the Trane supply in Orlando have repeatedly given false information on the units problem and false fixes that have cost us and our techs working on the almost 24 hours of repairs and it is still not fixed. It has been 6 days since our unit stopped working and Trane tells us now it will be another 5 days until another part can be delivered and ready. Trane has been unhelpful and inconsiderate of the emergency of not having air conditioning in Florida when the heat index is over 100 and have done nothing but promise results from its equipment and parts which are not being met. This product is quoted as reliable. I believe if the unit hasnt worked properly for more than 5 months at a time without an issue occurring and HVAC techs needing to come and repair the unit then it is not reliable and should not be marketed as such. We have 8 pets that live with us and being without a air conditioning unit in the central Florida area can have negative effects on their health or possibly be worse. I believe Trane is responsible and is being negligent to their products and consumers that ultimately suffer from this negligence that Trane is refusing to be accountable for.

I bought a brand new heat pump system from Trane. The Certified Contractor who installed the unit was excellent, I have no issues with them. My brand new unit lasted less than 3 years at the beach. Please allow me to repeat less than 3 years, and Trane refused to stand behind their product. The unit actually rusted completely through in less than 3 years. I would highly suggest you never buy from Trane because they do not stand behind their own product. Do yourself a favor and skip all the headaches, DO NOT BUY A TRANE PRODUCT. I NEVER WILL AGAIN!

My husband and I purchased a Trane air conditioner and furnace in 2009. Both came with 10 year warranties on parts. Since we have had both units, each has broken every 2-3 years. The air conditioner broke in June of 2012 on a 90 degree day. The furnace broke in November 2015 on a very cold Michigan winter. June 2017 rolls around more problems with the air conditioner. We are feeling a sense of complacency and BOOM, summer of 2019 and the air conditioner fails us on another 90 degree day. We consult their website and Trane sends their MOST incompetent technician. Moral to the story: Do not buy anything from Trane!

Trane condensing unit. The copper pipe on the condensing unit, due to vibration, worn out and caused the refrigerant to leak. There wasnt any protective material around the copper pipe to prevent this problem. Woodson and Bozeman, Inc. Memphis, TN Trane dealer didnt honor the warranty. They didnt stand behind Trane product. I will not buy any Trane product.

I am done dealing with Trane. Turns out Nothing can stop a Trane except bad customer service. Purchased a packaged rooftop HVAC unit about a year ago. It suddenly stopped working. Inspection showed the fan shroud had not been installed correctly at the factory (missing a rivet) and in time it drop down, caught the fan and ripped it from the remaining anchors. Fan & motor also damaged.Contact my installer who informed me that the shroud, fan & motor would be covered but not labor ($480) & the top cover (all bent up) because it is not a functional part of the unit (ignoring the fact it hold the fan assembly & shroud). So, add $800 to the cost of the unit. I contacted Trane myself & escalate the issue. They did not care, simply quoting the warranty. I gave up, did my best to bend the top back into place, bought a rivet gun, and fixed it myself in about two hours. This is the 4th Trane I have purchased in my remodel business. It is the last. Plenty of other options.

Bought a Trane 15 months and had several issues with the unit. We use LP for the heat, the company installed a natural gas unit. Unit quit cooling and the repair company said it was a leak in the evaporator coil. Price to repair $212.50. Unit cooled for a couple days and they came back out and said the condenser coil had a leak. Price to repair $999.00. This is the worst company and I recommend buying a Goodman over this crap. Called Trane and they did not want to do anything but offer some help on the 999.00 bill. STAY AWAY FROM TRANE!!!

We purchased a new Trane heat and air system for our home nearly a year ago. We wanted the best and top of the line so we wouldn’t have to worry about problems. Paid a high price for the package for our up and downstairs. Within 3-4 months we realized we had an odd smell coming from the vents and after several visits we find out both units had Dirty Socks syndrome (Yep that’s for real). After several visits and attempts to fix this bacteria growing on the coils, they had to replace coils on both units with epoxy coated coils. Thinking now after 6-9 months of problems we should be good, a week before our warranty was up the condenser for the upstairs unit went out and Trane wouldn’t replace the entire compressor unit, only the condenser, so our heating and air company, knowing all the problems, replaced the entire compressor unit at their expense! We would never buy another Trane and will never recommend them after this experience!!!

Am extremely disappointed with Trane as a company and their products. I purchased a new system 8/2015 and made several attempts to register it and thought it was registered. I just learned from my dealer the registration did not go thru and I have to pay a lot of money to get a new coil for the inside part of the system. Purchased furnace and AC. Now 2.5 years later Trane says I have no warranty and I will have to pay all the expense. Even other types of junk has at least a year warranty on manufacturing defects. The coil has a hole in it. Which is obviously a manufacturing defect and Trane wont make it good. Product is not what it is advertised as. Its hard to stop a Trane?? Guess it would have to start first. I will never buy any other Trane products and will be sure no one in my family does either.

I just read 2 recent reviews that are my story!!! Omg! If someone wants to do a class action against Trane for this recurrent issue, I am in. The coil is defective and leaked coolant. The unit had been shutting down hard and sounded like it was going to explode. I also had a $500 electric bill. My HVAC company came out Saturday and put 10lbs!!! of Freon in a 14lb system. They had to order the warrantied coil. They informed me the labor and Freon would be around $1150!!! The manager reduced the price to $850, and told me to call Trane as they knew Trane worked with residential owners. Well, if you got the rep I did, I have no idea how you get anything from them. Christina was no help. She kept telling me that Freon is from a 3rd party vendor. I don’t want Freon from Trane. She also said Trane is only responsible for the part, not the Freon one or labor. But if you just admitted responsibility for the functioning of the part that keeps coolant in, your part didn’t do what you said it is supposed to. So, I paid $10000 for the unit which we are in our last year paying for. I paid $200 for Freon from a previous HVAC visit suspecting a leak with dye and found nothing. Then, the $850 I am paying tomorrow, right before our next winter event in Texas, plus the increase in the electric bill last month and most likely this month. When the tech came out Saturday at 9am, the system had gone into emergency heat on 14!!! occasions. So, I will be lucky if the electric bill is only $500 this next month. If your part fails that is responsible for keeping the coolant flowing through the unit, you are responsible Trane, for the cause and effect from that failed part which is you owing me and the others on this feed money for an obvious issue with the coil!

Bought a brand new unit 2-1/4 years ago. Selected an installer from Tranes own website. After 2-1/4 years of service the unit the condenser coil (aluminum) got a pin-hole leak. Installer wanted $2000.00 to fix it!!!! And THIS was under warranty! Trane offered to help by paying 15%. We went a different route and will NEVER EVER EVER EVER. Not for our homes or our commercial buildings NEVER EVER. I highly suggest you avoid Trane at all costs. They are trash. The 10 year parts warranty is useless since the part is of almost no value. The labor and the refrigerant is where all the costs are. AVOID!

I built my home in 3/2016. In 5/2016 when it started to get extremely hot the a/c quit working. I called the repair people who said that the wires were not hooked up to the unit and that is why it wasnt cooling. About a couple of weeks later the a/c stopped working again. Again we called major heating and air and they came out the next day and said Freon leaked out because the solenoid caps were not on tight. Again they should have checked that when they came to hook up the wires. Then two weeks or so after that it froze up and quit working again.The same technician came out and said that there was a recall on the expansion valve that they supposedly knew about for months. He said he would come out the next day. Little did I know that would be several days later. When they came to replace the valve they then said that the compressor had frozen up. So being that this unit is only 6 months old I am very disappointed in the level of service that I have received from Trane and the major heating and air technicians. So have basically been without a/c for a good part of a hot hot summer. I have to say that if I ever have to replace my unit in its entirety I WILL NOT get another Trane unit.

Im writing this review in regards to Trane air conditioning and heating unit that we purchased in 2015. Just after having unit for six months we had to replace the compressor unit outside. I continue to make calls to the installers of this unit regarding the air-conditioner not cooling. After coming to our house six different times to service the air-conditioner and installing Freon in the unit multiple times. We were told our air-conditioner now require new evaporator coils. The cost would be $995. I then decided to get another opinion of what was wrong with our air conditioner. Each person I had look at the unit had something different to tell me about what was wrong with it. I then decided to call the Trane manufacturer. They gave me a name of a Trane dealer teams. So I called them. They came out, told us that we needed to have the Expansion valve replaced. We did. That was $350, That didnt fix the unit so they had to do a complete unit inspection and have a trane support team tell them what was wrong with it. Now we need evaporator coils replaced. Now its another $950. This air-conditioner is less than two years old and weve had nothing but problems. Trane Will not stand behind their product. Do not buy a Trane.

XL18I AC system - Purchased and had the unit installed in Dec 2007 in a new house. The first year I went through a summer 2008 it did not cool properly. Had to configure the temp shutoff in the attic unit. The 3rd year 2010, had to replace the circuit board in the blower/condenser coil in the attic. The 5th year 2012 had to replace a relay on the blower/condenser unit in the attic. The 6th year 2013 the capacitor had to replaced in the outside unit. The 7th year 2014 the capacitor set had to be replaced again. The 8th year 2015 the condenser coils had to be replaced along with the expansion valve and refrigerant. This year (the 9th) 2016 I have had to have service person in again. He originally replaced the switching valve and the expansion valve and it worked the weekend and then went out again. Service person came in and pulled the expansion valve and it was plugged with trash. Installed a filter drier and is still not cooling. This is the biggest POS I have ever owned in my life. Warranty is about to run out and I have had it. Labor and freon cost are killing me.

I paid USD 5500 and had a brand new Trane HVAC installed in 09/2012. In Jan 01/2017, it stopped heating, my installer said the Coil was leaking, then under 5 years manufacturer warranty, I paid 600 labor for a brand new coil replacement. Then last month in 06/2017, it stopped cooling again! The same installer found the coil leaking again! With 2 days, Freon dropped off to almost 0 level. Then under 5 years manufacturer warranty, I paid USD 430 to replace another brand new coil. I called Trane and reported this issue after the 2nd coil failure, surprisingly the customer service guy named Alex offered me $67 to help me pay the repair. I was amused!!! $67 to help pay the fix?! I felt kind of he was trying to close the case using a small quick amount of money to zip my mouth. Honestly speaking, I am a busy single mom, dont have interest and time to make money in this way. I never thought of the reimbursement until one of CS reps mentioned it. More important, I just wanted an explanation and apology, cause we stayed in FLs coldest winter time without heating for a week, and suffered another hot week in FL summer without cooling, within 5 months apart!!! This was really frustrating! More frustrating is because this unit is TRANE, a 5500 bucks durable product! After the explanation with Alex, he doubled the reimbursement to USD 114, then I mentioned the first time coil failure, he doubled the amount again!!! I was totally confused again! I asked whats their reimbursement standard. He said they didnt even have it! So I requested to talk to his supervisor. The lady named Sylvia ** called me back a couple of days later, and blamed me I didnt do maintenance job before. I had another leaking fix for this AC unit in 2014, paid 75 bucks to repair it. It might make sense so I decided to took the responsibility for the first Coil Leaking failure in Jan 2017. However she still couldnt explain the second coil failure, continued to blame me its my fault. She did not apologize, instead denied this is a defective product and argued the product had no problem, even after she talked to my installer, who has 30 years AC experience and addressed the defect issue. The lady was rude, lacked CS skills. She refused to give me an apology from the beginning, really made me concerned TRANEs customer service. I requested her supervisors contact, she argued she had not, the letter if I wrote, would come to her any way! If I didnt agree on the offer, she would withdraw the offer and close my case!!! What a threatening CS rep!!! Anyway, I had no choice and accepted their USD 217 offer, however I would not trust TRANE, claimed to be the most RELIABLE AMERICAN product any more!!!

I’m a master HVAC tech. I installed 2 Trane xl16 heat pumps in my in-law’s house in 2006. So far both inside coils blew out in the first two years and one of the replacement coils that was suppose to be of better construction just blew out in the same place the last one did. Although I can get the parts under warranty, I’m out $250 worth of 410a Freon, not to mention the time and aggravation. All I can say is what happened to Trane and where did their quality go? Obviously profit outweighs making a good product. It has gone downhill so bad that companies in my area that have sold them for decades quit selling them, including me.

My home in SW Florida was built in 1967. Any HVAC system will have a challenge keeping up with the humidity and high temps here. My Trane AC system is 6 years old. It performs pretty well for the most part. I use cheap filters that allow the system breath and I replace them every month. Don’t waste money on expensive filters unless you have serious allergies. Thick filters make the AC work harder and will wear out the equipment.General maintenance is easy and I am diligent about keeping the outside unit clean. I use a spray bottle with watered down Dawn dish soap and a garden hose. I regularly clear the drain pipe with my shop vac. I had a routine check-up recently from my home maintenance provider (HomeTech - I highly recommend) and asked the tech why cold air is blowing out of the crevices around the maintenance doors and bolts on my air handler. Plain and simple, it is a design flaw. He said he sees it all the time on Trane units.I called Trane to find out if there was a replacement part for the casing or a recommended remedy. It was a runaround... All they would tell me is to call my dealer to evaluate the problem. That would cost me $119 for somebody to come out and say, “yep, there’s cold air leaking from the air handler into your garage. Ill call Trane and get back to you.” Parts are covered, but there was no evidence of parts available. Please! My solution was Gorilla tape and bubble wrap to cut down the loss of cold air. It worked, but it really shouldn’t be so difficult to get a straight answer and a fair solution. I paid a lot of money for my AC system. I didn’t expect to be patching it myself.There is a lot of room for improvement.

Purchased an American Standard (owned by Trane) HVAC in spring 2017. In spring 2018, the AC was not cold. Technician diagnosed the problem: leaking indoor coil. He replaced and recharged it, then told me that the $545 for labor/refrigerant was NOT covered under warranty - only parts are. When he sensed my outrage, he explained he was on my side and told me to call Trane Customer Service. I did - case #**. They explained the warranty to me (as if I needed that), and I made it clear that it IS A JOKE. How can a company stand by their product when they are asking consumers to incur cost for THEIR MISTAKES! When the supervisor realized I was not going to stop complaining (no yelling, no cursing), she asked if there was anything else she could help me with, to which I answered you have not helped me at all, and then she hung up on me as I began my next sentence... DO NOT BUY TRANE/AMERICAN STANDARD!!!

I have purchased several TRANE HVAC units over the years, as have my family. I have 2 new units 2.5 years old, in March, I was told the evaporator coil was broken and all the refrigerant had leaked out. I have maintained my units as recommended, even bought new Freon lines to avoid the whole leak scandal. TRANE did replace the part and paid 1/2 of the labor which was $1200. A month later, 2 capacitor motors are broken--on these 2.5 year old units. Customer service staff are robots that keep repeating they will not honor labor assistance but one time, they have no desire to discuss doing right by the customer nor will they allow you to speak to anyone in upper management that may actually care. NEVER BUYING A TRANE AGAIN.