I have a TRANE HVAC heat pump system, that is still in warranty, equipped with a Digital Thermostat. The digital thermostat is the piece of equipment that I am having an issue with. When I contacted TRANEs technical service department, a technician led me through several troubleshooting procedures. The technical support person, Brandon, then advised me that the thermostat was defective and needed to be replaced. I asked him for the part number so that I could relay that information to my Trane servicing dealer. Brandon advised me that my thermostat was no longer being manufactured and there wasnt a compatible replacement. I asked him what I was supposed to do, and he intimated that I may end up having to replace my entire HVAC system because there isnt a replacement thermostat. I couldnt believe what I was hearing. I have placed several calls to 2 servicing Trane dealers in my area and the thermostat is indeed unavailable. I told the Trane Technical support person, that is like going out to start you car and discover the battery is dead, and a mechanic telling you that you that the battery cant be replaced and youll have to buy a new car. This borders on consumer fraud. I have a call in to the consumer affairs department, but Im not holding my breath waiting for a response.

I was a Trane dealer in the new home market. Profit on these jobs are minimal and are eaten up by problems with equipment warranty. I didnt have many problems with the R-22, 13 seer equipment. When I moved to R410a, we had several expansion valve failures. I had to eat the cost of replacing the part, which was mileage, travel time and labor. When my builder pushed me to sell the 15 seer Tranes with 410a refrigerant, hell broke loose. These indoor coils are very thin and are highly susceptible to formicary corrosion from drywall, carpet and various new home products. Trane refused to acknowledge the problem and I replaced $28,000 worth of evaporator coils in 2012. I had to jump through hoops to prove the leaks existed in order to receive a warranty coil and was unable to get any assistance from Trane to recoup my expense to make things right with the customer. These coils would be a little over a year old typically, just out of labor warranty. Now most customers laughed at buying the extended labor warranty at installation and I could have charged for the labor to replace the coil. However, I dont have the mind of large corporations, so I would eat the cost to make it right by the customer. Trane quietly tried treating the coils to resolve the issue. Now they dont leak. Now they stink. When I walked from Trane, I was being called out a lot on coils that would run you out of the house with dirty sock syndrome. This is a problem that requires extensive work to remedy the problem. I had enough and walked away from Trane. Keep in mind this is in new modular homes. I cant say I had the same issues in older homes. Buy the extended warranty if you buy Trane. Labor costs of $900 to replace a coil or expansion valve are true when you think about everything that must be accomplished to accomplish the job. A variable speed motor or motor end change is several hundred dollars as well. One repair justifies a warranty and the annual service check cost. Remember that the guy fixing your unit isnt the guy who drove to Mexico and built it. It costs a lot of money to drive that mobile shop up and down the road to your house. The heat pump in your backyard works harder than anything you own. Take care of it. Your elected government/party makes no difference, has dictated units to meet high efficiency standards. The units are more sophisticated than ever and costs are going up a lot faster than your pay raise. Be careful of the HVAC company you call to service your unit. Parts and equipment sales are the goal of a good number of companies - large or small. If you price shop for cheap, then you are cheap and get what you deserve. Now is the time to ask your co-workers and neighbors who they recommend, not when you are broken down, looking online for someone you know nothing about. If you find a company that treats you well, shout it from the rooftop. You may save a neighbor some anguish.

Im writing this review in regards to Trane air conditioning and heating unit that we purchased in 2015. Just after having unit for six months we had to replace the compressor unit outside. I continue to make calls to the installers of this unit regarding the air-conditioner not cooling. After coming to our house six different times to service the air-conditioner and installing Freon in the unit multiple times. We were told our air-conditioner now require new evaporator coils. The cost would be $995. I then decided to get another opinion of what was wrong with our air conditioner. Each person I had look at the unit had something different to tell me about what was wrong with it. I then decided to call the Trane manufacturer. They gave me a name of a Trane dealer teams. So I called them. They came out, told us that we needed to have the Expansion valve replaced. We did. That was $350, That didnt fix the unit so they had to do a complete unit inspection and have a trane support team tell them what was wrong with it. Now we need evaporator coils replaced. Now its another $950. This air-conditioner is less than two years old and weve had nothing but problems. Trane Will not stand behind their product. Do not buy a Trane.

We have had our Trane HVAC for over 15 years and are truly satisfied with it. As for current pricing, I am not up to date. If the quality of the new Trane HVACs meet up to the quality of what we have currently, the pricing should be worth it!

After spending over $16000 for two Trane A/C XL 20i units from Protocool Air Conditioning, 18 months later they said they made a mistake and billed me another $1000. In the first year, one unit stopped cooling and they could not find small leak. Even though it was under warranty, they just refilled it at different times, and I have had the problem every 4 months. I called a different dealer, and he found the leak and has to replace the COIL for another $800 for labor, which is no longer under warranty. Also, in this same period of time, the entire duct system filled up with water from condensation and cost me another $1800 to repair and replace. I have since learned this is a common problem with these units. Trane offers no service help at all. They are impossible with which to get in touch. They only send you to another dealer, which is hit or miss whether they know what they are doing.I suggest you do not waste your money on these expensive units when a Ruud or Rheem unit for a quarter of the price will operate fine with less maintenance. My old Ruud lasted over 15 years with very little maintenance. I also suggest you do not deal with Protocool Air Conditioning in South Florida. I still feel they overcharged me and then gave bad repair service. If anyone would like to talk to me personally or see my Trane A/C units, I will be glad to talk to you before you waste your money.

I had my Trane XL90 furnace installed by a Trane authorized HVAC dealer many years ago. I bought it specifically because they had (still say they do) a lifetime guarantee on the heat exchanger. Something that I knew at the time was a weak point for many brands. Years later my furnace started to fail and Im certain now that I was experiencing high levels of CO in my house. (damp windows) I attempted to patch/seal the holes at the end of the bottom of the heat exchangers. It is a cooler area of the heat exchanger and I imagine condensation was an issues that ultimately created holes and furnace ignition issues from the improper drafting of exhaust gases into my house. For almost two years, I tried to keep it working. I complained to the dealer more than once and they said to contact Trane. I did!On SIX occasions, they basically denied having to do anything for me. They instructed me to contact the dealer and they could likely get me a $250 rebate off a new one. But these crooks know that this rebate is the same as what they were offering everyone. The heat exchanger came with a lifetime warranty, but labor was not included. They kept giving me the excuse that this heat exchanger was no longer available. True, but I bought a lifetime warranty, not a whenever the parts run out warranty. Typically a heat exchanger is an $800 to $900 part; however, they refused to compensate me or offer that amount as a rebate/credit off the new XL90 or a similar models. I ended up with a very nice and efficient Goodman. In talking to several other people about Goodman, they always seem to honor their warranties. TRANE WILL NOT! They are LIARS ! Nothing RUNS away from their warranty like a Trane!

I installed a Trane residential HVAC system in my home in 2012 and strongly encourage anyone looking to replace their home HVAC system to look anywhere else but at Trane. The system has broken down a number of times and recently the igniter switch has burned out three time in the past month. The installer cannot find the reason and now I am told that I have to replace a board with a cost in excess of $1,000. This is after replacing the igniter switch twice at a cost or $200 per switch. I called Trane and all they could tell me was that I am out of the warranty period. Clearly Trane does not stand behind their products. Pick another manufacturer and avoid Trane.

I had my unit installed about 1 year ago and it has been running like a champ ever since. I got a 5 ton heat pump with the 2 speed compressor that makes it more energy efficient. The package was installed by a local company that was a wonderful experience overall and it includes a 10 year parts and labor warranty. We need a reliable unit since it gets in the triple digits quite frequently in Las Vegas. It is hard to stop a Trane!

Moved into our new home and had a new Trane HVAC System installed two-years-ago. About a week ago, my wife and I noticed that the heater began making a rumbling noise when starting. A couple of days later, the rumbling startup noise grew worse and became a constant loud noise resembling a playing card in bike spokes. We called the authorized Trane servicer who installed the unit in our home. The technician told us that the Blower Wheel broke away from the hub and needed to be replaced. The technician told us that we would be responsible for troubleshooting and labor cost to replace the part. After reviewing the Trane limited warranty; it is just that, very limited coverage for their obvious unreliable product. Ive owned several homes in my lifetime and never experienced a near new unit fail in such a short time. This is not the time have our heater breakdown when a historical cold front (single digits) is on us. The Trane model for this issue is 4TGB3F48A1000AA. After reading about similar failures to others, we are researching to locate a more reliable product and company.

I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.

When we built our new home 13 years ago, we chose a Trane heating and cooling system. We live in a climate that gets very hot in the summer and way below zero in the winter and our furnace/air conditioner keeps up with all that Mother Nature has to throw at us! Keeping the filters changed and regular maintenance are the only expenses so far.

Replaced our 30-yr-old furnace with a new Trane furnace XT95 in Canada. This was installed on Feb. 20, 2013. The heating is poor. We have a finished basement and it never gets above 58 degrees F. When I sit on my couch just above the furnace, it feels like I`m riding on a train. Have had numerous service calls but they don`t know what`s the matter. Theyve changed motors, adjusted parts and used their diagnostics tools and this is the installers. Now have to wait for the big experts from Trane. I was told by the company that sold and installed the furnace that they were coming about 2 weeks before. I even contacted Trane company myself. Still waiting .

We purchased a Trane heat pump in 2005 for a new residence. On September 18, 2011, the compressor failed. We called the installing company and was told that a new compressor would be $1600.00. I called the Trane Customer Service number and was told by a representative that there was nothing they could do. I then asked to speak to a supervisor and was told no supervisor will speak to you. I will be calling again today.

Im a HVAC Tech that has been installing and repairing equipment for 29 yrs. When buying a new HVAC unit, its like buying a car. You never know when youre going to get a lemon. If I have problems with repairing a Trane unit, the only option that I have is to call Trane Tech support. In 29 yrs, I have called them a handful of times and never have I talked to Tech support. I have left messages and in 1 case they have called back 2 days later when I wasnt in front of the system to check what they asked me to check. I install and repair units and Trane has made the list of units that I wont sell or recommend!!!!

Trane XL14i heat pump installed by another contractor the building used when my home was built in 2007. Noisy. Changed service companies and they immediately fixed the problem. 16 round was reduced to 10 inch round and was starving the unit. Also added a second cold air return. Unit runs flawlessly (has an XL90 gas furnace attached). No problems at all. This is my second Trane and incidentally, the first was installed by Capital heating and Air. Great company. It really is all about the install.

Replaced our furnace and central air units in 2012. We purchased Trane from our HVAC provider...we had heard good things about them and had no concerns. First year, the unit worked fine. However, we had to have three service calls in 2014 because of cooling issues. We live in Wisconsin so we do not use the unit too often but three calls in the first year and half was nuts, not to mention the service charges we paid. About a month ago, we joked that we should turn the unit on just to make sure it worked and sure enough, we turned it on and 5 hours later, our house was two degrees warmer.Another call to the company we use who came out the next day and after checking the unit, told my husband that the coil needed to be replaced, and that while the part was under warranty, the labor would cost 1800 and take a couple weeks to get the part...the unit has been discontinued. Our other option was a new unit for 2100.00 (Trane would give us 300.00 off the new unit - big deal) We opted for the new unit, who would fix the old for that amount of money with no guarantee something else would go wrong. Now, every time I go in the basement and look at my new Trane furnace, I wonder what the future holds for us.....hoping we dont have to replace that as well. Very disappointed and will never recommend them and/or buy another Trane product. Personally, I think the unit was defective from the start and feel we have been taken advantage of.

Built a new home in 2008 and had a TRANE HVAC installed. The AC coil leaked and was repaired within the first year. Now the unit is 8 yrs old and I am told that both the AC coil and the inside attic coil is leaking. Repairs will cost as much as installing a complete system, according to Smiths AC company. Im now shopping for a more reliable brand. Hopefully with American made parts.

I had a new Trane XE1000 heat pump installed in 1997 at a cost of $5600.00. In 2001, the reversing valve failed and I was given the option to replace just the valve (not recommended by the technician) at a cost of $500 or replace the entire outside compressor unit at a cost of $1450. I chose the latter. In 2009, the compressor burned out due to a refrigerant leak. I had the compressor replaced, lines flushed of any dirt or debris, tested for acid contamination and recharged at a cost of $1600.00. The new compressor burned out after 3 weeks. So far I have $8650.00 in this heat pump and it still does not work properly. In my opinion, Trane products are poorly made, of inferior quality and they rely on advertising and their reputation from 15-20 years ago for sales today. I cannot recommend anybody buy this overpriced junk.

I purchased a 1-1/2 ton and a 5 ton Trane model 4ttR HVAC condenser and air handler, in November 2011 for my 2-zone Florida home. The units have functioned free of significant problems until about 2 weeks ago (Nov 2015) when the smaller unit burned out the fan motor, and then a week later when the compressor in the 5 ton unit suffered a leak. Both parts were replaced under the manufacturer 10-year parts warranty -- but watch out, because the light you see at the end of the tunnel is another train -- being the labor costs which exceeded $1,000 combined. This is an out-of-pocket expense not covered by the parts warranty. Though I am grateful for the parts warranty, having to spend this much on labor costs to repair 2 separate units that are only 4 years old, is simply not something I would have expected from a product advertised to be built like a train. I paid almost $9,000 for the new units before applying the state energy rebates, and for this price I think I had a right to expect they would operate, free of major malfunction for at least 5 - 7 years before needing major parts replacements. At this rate, I am very concerned that the units wont ever make it to 10 years before they completely fall apart. These Trane units replaced an older model (different manufacturer) that lasted about 16 years. When the time comes to replace it, you can be sure I wont be riding with this Trane again.P.S. -- I asked my installer if they could contact Trane on my behalf for some dispensation, and they politely said they would never get anywhere with that since they are a dealer; instead they suggested that I, as the end-user/consumer contact Trane directly to see if they might assist with some of the labor costs -- after all, mine was not an isolated instance of one bad unit, but rather two units suffering major parts failures within a couple of weeks of each other; however after reading reviews of other folks who had contacted Trane, it seemed very much like it would be a waste of my time, particularly in view of the reaction I got from my dealer, so I chose to just suck it up. But neither will I be a repeat buyer when the time comes. Fool me once, shame on you; fool me twice, shame on me.

18 month old Trane blower motor ECM module defective furnace shut down on coldest day of year and no parts available, took a week to get the part and it was defective also. Another week called Trane, they could care less about your problem. If I live here long enough will never replace anything with a Trane.

Our residential central air conditioner a Trane XL1200 and XE90 furnace was installed back in 1996. It has been extremely reliable. The air conditioner is service checked once a year and has never failed once. The furnace has had the blower clutch go after about 13 years and start capacitor went after about 14 years. Very minor repairs with not one electrical or major mechanical failure on either. Getting a good contractor for installation is essential. We had the local Trane dealer do the install of which the bulk of their work is commercial installations. Not sure about the other reviewers but I recommend Trane to everybody for the reliability and efficiency.

We bought 1.5 year ago new AC system from Trane because the high quality standard (we had in mind). A month ago, after the one year warranty, the air handler started to leak and after consulting the dealer they ordered a new water pan and they did the installation of that pan. But to install a new pan the coil has to taken out. I was watching this all on the side, but when they took out the coil I saw a damaged coil and stopped them from finishing and took pictures of the damage. The dealer finished the job, I paid him.I filed a complaint against Trane. First I found it unfair to let me pay for that renewing of that pan and second about the damage on the coil. They agree to pay for the repair but the damage on the coil they waved that away. I then filed a complaint through the BBB and the answer of Ms. Erin ** (Consumer Relations Supervisor) was, There is no damage to your coil that is not cosmetic. The functionality, life expectancy, and efficiency will not be negatively affected by the bent spine fins on your evaporator coil.The equipment passed inspection because there is no mechanical damage to the equipment! I would like to say to Ms. **, You should be a great car sales women, you will sell me a car with substantial damage and you use the sentence from above. Functionality, life expectancy and efficiency will not be negatively affect your car. Also, sometimes when a product has a dent or a cosmetic damage, the factory or the dealer will give you a discount because of the damage. The worse of this case is that the coil with the damage passed quality control. So there are probably many of those coils in most of your air handlers. We now talk about the high standard quality Trane will allow us to believe.I already suggested to Ms. ** that if she allows this type of damage on their outside condensers (where you can see the coil), I explained to her that this quality of a condenser would never sell. Im seeking now for, first, a apologize for the way they allow to pass coils with substantial damage and just put them in your air handlers, is just wrong. Secondly, because I expected a brand new, not damaged air handler, a discount on the unit or replacement is in order. Because of all this aggravation and the time I have put into this that discount will be at least 50%. If needed I can add the pictures.

I am a HVAC contractor having installed Trane and American standard units for many years. So 3.5 years ago (this was the year they switched over from R-22 to R410A refrigerant... R410A is a much higher pressure refrigerant!) we installed a new Trane 2 circuit 10 ton condenser and air handler to cool a server room located in a 4 story building. After 13 months of operation the unit sprung a leak.. Trane said 1 year warranty was over so we repaired the leak, no charge to the customer. 2 years later another leak in a different brazing joint. 3 years later two more leaks on separate circuits and again on different brazing joints.. 3.5 years another leak... Finally customer had enough of their servers shutting down in emergency mode causing damage and customer loss.. We lost complete trust in the ability of this unit to hold a refrigerant charge. I stepped in again and installed a complete new condensing unit, crane rental, spot cooler rentals and all.... Thousands of dollars later I demanded Trane reimburse the cost of the new condenser and I would handle all other cost and rentals, they declined! The 10 ton Lemon is stored in the back of my shop at the moment (in case I need it for proof). Needless to say I have ended all sales of Trane and American Standard.

10 years ago we had a Trane heat pump and indoor unit installed, we didnt buy the extended warranty because Trane appeared to be a solid brand. Literally each year during a/c season weve had to replace some portion of the indoor and/or compressor units. Weve had a circuit board short out because a lizard found a way onto the compressor electronics box. Weve replaced 3 master control boards in the inside unit and numerous other circuit boards and sensors. The system has not been reliable and has cost us as much in repairs as we paid for it originally. The Trane website talks about all the extensive testing they do but they seem to overlook basic things. It doesnt seem that we should have to replace this many electronics each time we start the a/c season.

After having over a hundred TRANE HVAC units installed by ZIRO and distributed by TERMO SERVIS, we had to replace all these rusted units (see attached photos) that were manufactured by Ingersoll Rands Kolin, Czech Republic manufacturing facility. These TRANE units were examined by a court-appointed expert who concluded that the manufacturer Ingersoll Rand used inferior quality materials in the manufacturing process. After only a total of less than 20 months of cooling activity, we had to replace completely over a hundred TRANE HVAC units due to corrosion. The most disappointing part of this entire process was that nobody from Ziro, Termo Servis, Trane nor Ingersoll Rand contacted us to find a solution to this serious problem. Even after receiving the report from the court-appointed expert, none of the above-mentioned companies (Ziro/Termo Servis/Trane/Ingersoll Rand) contacted us. Definitely zero quality and evidence that it doesnt take much to stop a TRANE.

On October 23 2019 Trane dealer from Ormond Beach FL installed Trane® 4TWR4036G1000 XR14 heat pump and Air Handler. According specifications on heat pump it must include Climatuff® compressor. The Climatuff® compressor is the only one Trane uses in its residential systems. Its durable, reliable, and highly efficient. That was the reason I decided to install Trane. My heat pump has a LG compressor. (Number part COM11968). When I ask my dealer why, they just told me they changed it without explanation. I do not know was it a bad unit or installation. They also changed evaporation coils. All in first week. When I called Trane customer service they told me last time they had such problem in August 2016. They advised me to tell my dealer to send unit back to distributor and get a new one. No warranty claims. No invoices for product and parts installation. My system did not pass city inspection because they did not put hurricane pad for elevation. I refuse to have Trane without Climatuff compressor. I am a widow living on VA pension and can not afford to pay for future repairs. I need second opinion from another Trane dealer and resolve this situation as soon as possible because it is affect my health.

Trane Heat Pump Model 63256PF1F - I had this unit installed in the Winter of 2008 and have had 10 service calls on it during that time frame. Number 11 will be done this week. When the unit was 2.5 years old, the compressor went out. I had to pay for the service call, Freon and incidentals. Last year, the unit had issues during the winter. A leak developed causing the heat pump to quit working and all heat came from auxiliary heat strips. My electric bill soared to $1,100.00 while the former highest bill had been $400.00. I have lived in this house for 9.5 years and know what to expect for electric bills. The service technicians made five visits before supposedly repairing the problem. I was billed $1,800.00 for these visits. Each time they came out, Freon was added and charged to the bill without ever fixing the leak. Now this winter, I have the same problem. I suspected that there was an issue (the unit was running on heat strips a lot more frequently) so I called for service. The tech said everything was operating as it should. I paid the $80.00 fee but was not satisfied with his findings. I contacted a different company for a second opinion. They too said everything was working fine. Less than a week later, I awoke to a 7 degree difference between thermostat and room temp. I called them back out and they said it was the thermostat. $150.00 was the charge for this visit. Two and one half days later, the same thing occurred. This time they checked the Freon and found it to be low. Four pounds were added (more money) but the tech said he would have to come back to try to find the leak. That was last Monday. I am anxiously awaiting to hear what the problem is this time.I am at their mercy. The unit still has four years warranty remaining on all parts but I cannot keep putting money into this lemon. If anyone knows of any recourse to Trane, please advise. I have spent over $3,000.00 in service calls, repair costs and added utility costs because of this unit.

I purchased my Trane in 2013 from a local heating and air contractor. It was the greatest purchase I could have made. I live in SW Virginia, which means it gets pretty hot in summer and cold in winter as we live in the foothills of the Blue Ridge. It keeps the house cool in summer and toasty warm in winter. It's been known to get down to zero around here upon occasion. This really is a wonderful unit. It has a 10 year warranty which is really good. I would not hesitate to recommend it to a friend or to buy it again. Love it! It's Energy Star rated and has brought my electric bill down considerably. It was only $113.00 last month down from over $200.00! If you are looking to buy a furnace or heat pump I would highly suggest you look at Trane first. It's the best one out there by far!

Purchased the Trane furnace 6 years ago. This summer when I came in the house from outside my whole house was full of smoke. I ran around looking for the fire and found nothing. A month later last week exactly when it got cold I went to run my furnace and it didnt work. When I went down and opened the panel I could smell the same smoke I smelt that day and there was my circuit board all black and melted. When I called the company who installed it (Masters) they came out and said the board was under warranty but the labor was going to be $300. Sounds cheap. But NO ONE can tell me why it caught on fire. So I told Masters I wasnt going to pay them to put in another circuit board because it could have BURNED MY WHOLE HOUSE DOWN. Their response was call Trane and let them deal with it. So I called Trane and the first question they ask is did I have it professionally serviced every year. I replied no but had heater coils replaced under warranty after just 3 years. Now I sit here waiting on Trane to tell me whats up and where we go from here. But I already know their answer and I told them dont even try and tell since I didnt have it serviced regularly its my fault, because had you WARNED me that if I didnt have it professionally serviced IT MIGHT CATCH FIRE I would NEVER have bought it. So after just 6 years here I sit with no furnace and no resolution. Now every time I call Trane, they say were working on it and well call you back. They have no intention of fixing it. So I called Masters back and said go ahead and replace the board and Ill pay the $300 BUT IF THE FURNACE CATCHES FIRE and burns down my house Im suing both Trane and you. The owner of Masters then says, NO THANKS. WERE NOT EVEN INTERESTED IN COMING BACK TO SERVICE IT. I said, Why are you worried it will catch fire? I mean if its safe whats the big deal? Both Trane and Masters heating and air are crooked and in this together to screw over the consumers knowing they GOT PROBLEMS they arent telling their buyers about when the purchase is made. PLEASE FIND ANOTHER FURNACE MAKER AS both Trane and Masters could care less for our SAFETY and cares if we lose everything. Of course all they are going to say is THIS HAS NEVER HAPPENED BEFORE. So I ask if you have had a circuit board melt or catch fire please let me know. I know I am not the only one with this SERIOUS problem.

I had a contractor installed a new furnace yesterday, went to Tranes website today to complete the registration, its website does not allow me to enter series number or model number. The registration page design is a piece of junk. So I called customer service instead, it is funny that the rep asked me to repeat my address, phone number, model number, serial number, email address ... everything 2 to 3 times. I spent ONE hour to complete the registration, it should take 5 minutes to do this online with other companys products.

Bought new furnace and quit working after 2 months - pipes froze due to 20 degrees cold. Igniter rod bad and technician replaced with new $15 different rod and works fine since. Tech said they had 2-3 other new Trane furnaces with same problem - Trane should have done a recall! Had $3000 in damage and Trane would not cover it!

After a few years I had to replace the condenser motor and it was not covered. It should not have went so early. You have to keep up with changing the filter and keeping the condensation pipe clean. You must do this on all AC units.

Purchased a home with a Trane XV90 furnace, furnace is 7 years old and out of warranty, product failed at 6 years, after the tech spent hours on the phone with Trane tech support he figured out the furnace needed a new main circuit board to the tune of $1200. We had the furnace repaired, everything was fine for 14 months, went to turn on the heat this year to find out no warm air, called the furnace guy to come out and he explained the main board had failed again. This was after spending 2 more hours on the phone with Trane tech support, we called Trane corporate only to find out the replacement board is only warranted for 12 months, and Trane tried to claim they dont warranty replacement parts, the 12 month warranty is from the dealer. So, to cut an already long story short we now have to shell out another 1200 dollars to repair it again. I called Trane customer support and explained my situation, got a nice email response that said SORRY, GOOD LUCK. It would have been far easier for Trane to do the right thing and either replace the clearly defective part or at a minimum offer a prorated reimbursement, but no they dont care! Do yourself a favor, dont buy a Trane furnace, they dont stand behind their products and if anything goes wrong the replacement parts only have a 12 month warranty from the dealer, Trane tried to argue with me that they dont warranty replacement parts. HIDING BEHIND THEIR DEALERS. So much to Cant stop a Trane. Guess what? You can, and they dont care...

So much for this reputable brand. New furnace and AC in 09. Flashing a draft pressure error code. Ran and passed all logical checks and even replaced the pressure switch (because cheap and easy) for the heck of it. Besides that ran all other troubleshooting and measure tests. All report fine but the thing still has issues in that it runs sporadically. Paid Freds $135 to tell me they dont know what the problem is because everything checks out. Supposedly their $99 initial trip/diagnostic fee covers for 30 days if they need to come back. Two days later and with 53 degree house, they say they spoke with Trane and said to try another pressure switch although doubts that is the problem, and or replace the board to the tune of around $800.00 installed, even though the board checks fine too. Really? Already paid this company to say dont know what is wrong and fixed nothing. Now they want to charge more labor to fix something that they dont know if even is the problem? And of course we find out the original part is not under warranty, but must have had issues because it is obsolete and has been changed a time or two since. So much for reliability and fair service companies. With all due respect to Jim the kind service tech (and is as miffed as we are) but the companies charge policies are out of line, and this comes from people in this business, that are unfortunately not local or Id be using them. And, it took 3 phone calls to Freds to even get a call back for service!

Purchased new Trane XL15i electric heat pump system for over $14K in 2013. Never used since house has wood heat, electric heat pumps are costly and A/C not necessary, Purchased for home re-sale. Discovered unit not operating in January 2015 - first time we attempted to heat house. Now almost May and unit still not working. So far fan motor has been replaced, a capacitor, two circuit boards, and now more Freon added. It appeared to work, but original problem appeared next day. Either units are defective, or technicians have insufficient repair training. I want to sell home, but it wont pass home inspection until the unit works. I should have read reviews, but assumed Trane was a reputable brand. It is essential to have a back up heating system if you choose this product. Unit is attractive and looks high tech. Too bad it cannot function.

Our unit isnt 2 years old yet and the coil is leaking. They have no idea when the warranty part will be in. We paid $554 to have them come out, they tried to fix it to hold it over until the parts came in but it lasted 24 hours. Now we have to pay for a part that isnt covered under the warranty. The slogan Nothing stops a Trane is true. A Trane stops a Trane HVAC. Very dissatisfied. We went with Trane thinking it would last longer and have no problems.

For our home we have purchased two Trane Air conditioners in last seven years. First one lasted only 5 years and I had replaced with another Trane Unit for upstairs bedrooms. It was big mistake. Second unit was installed on March 15, 2014. Annual maintenance contract was signed with installer. In last week of July 2015 AC compressor stop working. We have to sleep on the floor downstairs until new compressor was installed on August 3, 2015. July August are hottest months in Georgia. In April 2016, our air conditioner stop working again. Tech person diagnosed that indoor coil was leaking and it was replaced. Again in August 2016, compressor was stop working and we are without air conditioning in our upstairs bedroom for last 3 weeks. We are sleeping again downstairs floor for last 3 weeks.Thank God downstairs Tempstar AC unit still working next to Trane AC Unit for last 35 years without any issues. Now that is manufacture quality which I do not find in Trane Units that I have dealt in last seven years. I have to pay $160.00 for diagnosis. When I contacted Trane customer service at 1 800 945 5884 two weeks about their defective product and ask for replacement unit, I got around. They keep losing my supporting documents and I have to resubmit 4 times on email provided. Finally after two weeks, escalation specialist Jennifer ** contacted me to advise that company policy does not allow to replace unit and I have to spend my own money for labor cost. When I insisted then she offered me $500.00 maximum to repair unit.Any reasonable homeowner expect that their big investment in brand new AC unit would last only two years. Other brand name like my Tempstar still working after 35 years. My conclusion is based on my experience that Trane Units are manufactured poorly and lack quality control. Please do not buy Trane AC products, unless you want nightmare dealing with repair cost, discomfort and hassle with their customer service. The company does not stand by with its products.

My HVAC service man has just left after sharing the good news that yet another expensive fix is in store for me because of my Trane. My system was installed 5 years and 6 months ago, and wouldnt you know it, my leaking evaporator coil is toast and the warranty is... well yes... 5 years. This another in a long list of failures, repairs, bad contactor, bad capacitor, blown fuses, indoor unit fan not assembled correctly from the factory with evidence that the set screw was screwed down on the round instead of the flat of the shaft (that was a nice sound in the middle of the night btw), coolant added several times during the last 3 years until today finally discovering a huge leak in the evap coil. I guess it finally made its way from a slow leak to a deluge. Last fill lasted 24 hours. This is ridiculous. Stay away from Trane, please!

Trance XT90 furnace blower had to be replaced recently. Company told us the blower motor last from 4 to 10 years. It cost us $646.00 for a 1/3 HP motor. How can you save heating costs like that?

We have a unit that was installed in 2005 to cool one section of our home by the prior owners and since buying the home in 2012, the unit has been weak but never failed to cool, just took a long time. As the home is large and has a large 2 story foyer, we thought it was the physics of cooling a space that was too large for the HVAC alignment in the home. Well, finally it stopped cooling a couple of days ago and..... it needs a new valve and new coil. Valve is leaking oil and we cannot adequately gauge how much oil is left in the coil so that may have to be replaced as well and at less than 8 years of age, that is really ridiculous - 3200 on a unit that is less than 8 yrs old and cost 7500 new. Most cars are better than this! Of course, not covered by the sham of a warranty they offer (allegedly 10 years but really just 5 years on almost anything that costs money to repair), and their service line was a complete joke.We went with a local, and reputable, HVAC company and the tech we got to come out said he was shocked how quickly the unit failed. After reading all the reviews on here, I am not shocked at all - Trane makes junk products and does not back them up with adequate warranties. Bottom line - we will be purchasing a Lennox or other brand unit next time. Trane will not be getting any patronage from our home again. Fortunately for our neighbors, they heard our troubles and cancelled an order with Home Depot for 4 Trane units and bought another brand. They are thankful we shared this information with them. If I have it my way, our whole neighborhood will avoid Trane.

My Trane HVAC system was 17 years old and stilling working fine. I thought I had better replace it, because of its age and summer quickly approaching. I just had my unit replaced yesterday and I am very happy and satisfied with my choice. I received great service from my old unit, 9 hurricanes, many severe storms and never once has my Trane failed to function and operate flawlessly. If anyone asks I always recommend a Trane. I believe researching the installer is more important than the Trane manufacturer. If it's installed correctly, it'll run trouble free and give you many, many years of carefree service. Always hire someone that knows what they're doing.

In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. Im stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.

I am a HVAC service provider. I have a customer with a 3 yr old Trane unit under warranty. I ordered a replacement part under warranty. The part came in. I went to pick it up with the failed part at the local Trane supply in Chesterfield, Virginia and was told I still had to pay for a warranty part and would be reimburse later. They are fooling themselves if they believe that they have the best product and are engaging in false advertising when they say nothing can stop a Trane. The failure rate of their units are the worst in the industry.

I have never experienced more issues with HVAC units in my life than with Trane. We purchased #2 4 ton H/P Condensers and V/S air handlers and 1 #2 ton condenser and a 2 ton air handler, all with media cabinets, retrofit to “existing electrical, freon lines and replaced as much ductwork as possible”. Paid over $37k in 7/2016. Since then, we have had mold from moisture leaks, condensers just “stop running”, now a “4 ton air handler” has an evaporator coil refrigerant leak!!! What??? I was under the impression that Trane is known for aluminum coils and they last for YEARS!!! Why is this costing me $1500??? I just paid over $800 less than 3 months ago for ductwork and Armour Flex due to leaks. Is this a faulty install job or a thin coil that Trane needs to cover the labor costs and refrigerant? Ridiculous.

My home had a 35 year old Trane Heater. We had real high winds and top of exhaust blew off roof. HVAC company came out to replace and told me my system was so old needed to be replaced, it wasn’t as quiet as it should have been. Pilot light went out. Called another HVAC company who had same spill. Heater replaced and Now I know I was had. That 35 year old TRANE wasn’t as loud as the new unit, heated the house (2story) much faster AND my gas bill was MUCH less. I fell for the scam, thought I would have a more efficient unit for less money. The Trane is worth every penny and then some.

Built a new house and installed a new TRANE heat pump, finished in fall of 2019. We started using the AC this summer. After 2 months it stopped working. The aluminum Chinese evaporator coil failed with a massive leak on the hottest week of the summer. Not even a year old and it needs a new coil. It will not hold refrigerant for even a day. AVOID TRANE AND CHINESE COILS.

I had an old Goodman air conditioner that came with the house. I had it for 17 years and was still working. I upgraded to a Trane or at least I thought is as I was told that it was a good size for my home. The Trane broke 3 times in 3 weeks due to connection of the drain and I notice that this air doesn’t keep my room cold. I have to leave my door open and even like that it gets hot at certain times. My old one used to freeze me. I don’t recommend Trane. My nephew is looking for a new air and I mentioned to him what I have gone through and Trane is out for his home. I don’t recommend Trane. Thanks.

We replaced our aging Goodman (18+ years) air conditioner with a new Trane XR17 5 ton unit; in the process also changing the condenser, coils & furnace with Trane units. Our old unit was beginning to show its age with frequent breakdowns (but no compressor failure yet) so we decided to go with a installer recommended system. The units were installed by AC Advance of Houston, on February 3rd, 2018 - during winter. Total bill $8400. With the coming of summer in Houston, the air conditioner was switched on - and the ac compressor failed after just 1 week of usage, on 1st April 2018! Not quite what would be expected from a premium brand like Trane.Right now we are stuck in a limbo. I have requested that the ac be replaced by a new unit - since I consider that the unit was new enough when it failed that I should get a new one. The installer is willing to pick it up and install for free - if we can get one. The local distributor for Trane - Hunton Distribution - has shrugged it off by saying that at best we can get a compressor replacement. I have reached out to Tranes warranty replacement - and they are doing due diligence and thorough review of our request. Meanwhile we are sweltering in the Houston heat and humidity while we wait for them to decide on our request. I will update once I hear back from Trane.

Put in new unit 2014. Took two weeks plus to make it run, never has run cold. In first year the compressor, evaporator coil, expansion valve, and circuit board replaced. Next year it stopped again. The tech. came out and fixed it again. Still not cold. 2016 broke again, evacuated Freon. Put in weighed charge. Replaced some parts and left, still not cold. 2017 stopped working. Original company quit working or selling Trane. Called four companies to fix it. All four said no longer will work on this system because of no Trane support plus Trane techs do not know XV20i heat pumps. NEVER BUY TRANE!!!

Purchased the new heat pump in 2014. It replaced a 25+ year old YORK system. Within a year the condenser developed a violent shaking and rattling during a storm. We called an American Standard recommended technician in our area and he said unit developed a leak. We got it fixed at our cost of $600. The unit also has a musty odor called stinky sock smell occasionally when we turn it on...It is disgusting so we installed an ultraviolet light again at our cost....Needless to say our other heater never had any shaking or smells. We contacted American Standard to try to figure out what the problem was with the shaking and smell. We got no answers and told us parts were under warranty but not labor... In 2019 the compressor failed, we replaced that to the tune of 1700 labor costs. A month later another part inside. Within a week a reverse coil part failed. WE contacted American Standard/TRANE to file a complaint regarding the unit and our costs to replace parts. We have maintained the unit and sent a 40 page pdf of a history of maintenance and repairs. So far there has been no response even though we have called several times to find out about our case. Lesson learned. Do not buy a new American Standard/Trane hvac.

This is the second time our Trane air conditioner broke. First time a simple fix, a switch. This time the motor failed. Trane will not cover the motor. Our Trane dealer can’t even get a motor to replace this one as it is on back order. What does that tell you. It has been 2 weeks and still the part is on back order. I will never buy another Trane unit. My recommendation to everyone is DO NOT buy one.

On May 23, 2016 I had a Trane 3 Ton, 16 SEER Condenser & Air Handler installed at my residence. This system uses R410a. On July 25, 2016 the units were no longer cooling, so I went outside to see what was happening. When I looked into the condenser unit I saw that the top of the compressor was cherry red so I disconnected power and called the installer. He came the next day and put some oil in the lines stating it must be a bad TXV valve. So I asked him to get a new one and he said that would not be necessary the oil did the job. It ran for the remainder of the summer.On Aug 15th 2017 the compressor started banging, going on and off, and water was coming out of the emergency drip pan PVC line. So again, I called the installer and he said given what I said happened he will order new parts; compressor and TXV. WELL it is 4 weeks now and still no parts. Call the 800 number you say? I did 5 times, I have a reference number. I know them by first name. Their answer; We understand you are upset. They cant get the parts, WILL NOT replace the units and will not give me my purchase price back. So whats a person to do? NEVER buy a TRANE - they continue to field defective units full well knowing they will break down in less than a year. And from I have read in this column, I am not that confident these replacement parts, should they ever arrive, are not going to be a permanent solution. It important to remember this system failed in less than 2 months of operation.

We had a Trane heat pump installed 3 years ago. Even though it is still under warranty, it is still costing us a ridiculous amount of money in repairs, yearly!!! The fault has clearly been from the manufacturing facility but Trane will only replace the part. NOT labor... and NOT the coolant replacement which leaks out due to the faulty part! Our HVAC provider refuses to sell or install any future Trane units due to the ridiculous new policies, apparently the once solid company has been bought by bankers... and customer service and quality is no longer important.

New installation of furnace and heat pump/AC system installed in 2014. Heat pump compressor just went out Nov 2019. Part is warranted for 10 yrs, so that was covered, but labor was not. Expensive labor cost that is for sure. The installers who did the original installation commented that Trane had wiring issues with heat pumps late in 2014, and changed how it was connected at the unit. In fact this installer had trouble getting the replacement heat pump to function correctly, and had to call the Trane reps, and they walked him through the new method of wiring the pump. It was changed because it was causing the pump to cycle too often, and led to early failure. Hum...sounds like my pump. Installer said Trane will do nothing for you. Im angry that Trane knew they needed to change the wiring schematic and did not notify existing installations about it. I feel they are responsible for this issue on my unit.

Very please with heat pump installation and operation. Power bill dropped greatly. We love it. And so cool in summer too! It is very quiet. They had the concrete pad to stand the pump on right with them. Cleaned up very well before leaving.

I have purchased several TRANE HVAC units over the years, as have my family. I have 2 new units 2.5 years old, in March, I was told the evaporator coil was broken and all the refrigerant had leaked out. I have maintained my units as recommended, even bought new Freon lines to avoid the whole leak scandal. TRANE did replace the part and paid 1/2 of the labor which was $1200. A month later, 2 capacitor motors are broken--on these 2.5 year old units. Customer service staff are robots that keep repeating they will not honor labor assistance but one time, they have no desire to discuss doing right by the customer nor will they allow you to speak to anyone in upper management that may actually care. NEVER BUYING A TRANE AGAIN.

2.5 ton HVAC unit defective coil - Unit was installed on May 24, 2014. One month beyond unit installation guarantee on parts and labor the unit quit cooling. The unit originally cost $4,500 and the installer BURGESS AIR CONDITIONING LOCATED IN CLEARWATER FLORIDA does not offer financing. Two years and one month later, we required service and the replacement of the coil which cost us $891. Time to repair unit by obtaining the coil took over 2 weeks. 90+ degree temperature over this period. The part was NOT EXPEDITED for delivery for our unit. Burgess or Trane would not take any action. Would you believe that Trane offered $109 for our inconvenience. Burgess told us where we could buy a portable unit until ours was fixed.

I enjoy my two variable speed Trane units. They are quiet and very efficient. After replacing old (23 years) units (also by Trane), I noticed that the electric bill dropped by $50-60 / month in summer time and $20-30 in wintertime. I live in Arizona and the electric bill in summer was $400+. Now it is less than $350. But the best feature is that when the AC unit starts there is no "boom" noise, when the unit starts. What you can hear is just a soft whisper when cool air starts breezing in. I installed one, and 2 years later another one - both Trane. I have two floors, each floor is regulated by one unit. One unit is already 5 years old, another is 2, I signed up for a maintenance service plan, so far no problems at all. Trane seems to be an expensive brand, but I spoke with installers and they say that it is worth the money. I would recommend it - at least to consider - when replacing a unit for a new one.

I purchased a brand new Trane A/C in July 2011. Now, a year and half later, my A/C stopped blowing cold air. I called out the A/C technician and he informed me that there is a manufacture defect in the condenser units coil. The coil rubs against another piece of metal to cause a hole where the Freon leaks out. My coils had actually 2 holes where the Freon was leaking out. They told me that the coil was under warranty but they would have to charge for labor and Freon and this would cost around $700. I contacted Trane and they told me that they have no control over the prices of labor. I told them that I understood that but requested them if they could get me an A/C technician that they would pay to have it replaced and of course, I have gotten the run around. There is an attorney that is doing the investigation for a class action lawsuit. I really think they have a great case. My other issue is if I pay to have the new coil replaced with the coil Trane sends them for free, who’s to say that I dont have the same problem in another year. Have they made modifications on their coil or is it the same design as the one that has already faulted? Trane needs to stop beating around the bush and recall these faulty coils. Otherwise, word of mouth will cause them to loose a lot of business!

Excellent service and great staff, very friendly and helpful. I would recommend this product to anyone looking to purchase an HVAC system. Very efficient and does what it is advertised to do. I would follow the trained professional recommendations when deciding what size unit to purchase.

I have Trane XV95 furnace installed 5 years ago. It start to fall apart now. Control board is replaced recently, the new control board uses 120 V for ignitor. I use Comfy service guy to install it. He just put the new control board and didnt tell me my old 80 V ignitor need to be changed to use the new 120 V ignitor. So in the three weeks, it burned out two ignitor until I found out this fact.I has really bad experience with Trane product and Comfy service. If you dont have knowledge about furnace, it is really easy to be ripped off from service guy. Imagine my furnace ignitors get burned and burned continuously just because service guy dont tell you the new control board need 120V ignitor instead of 80V ignitor, and you keep buying a 80V ignitor.

Absolutely horrible product, customer service and shady warranties. We purchased a Trane HVAC system, XL90 furnace and a 2 ton AC unit in 2009. It is used a couple months out of the year at a lakefront house in Chicago and was installed 6 years ago. Warranty paperwork says 10 yr warranty. Trane says 5 yr. We are stuck with an inoperative system. It is now August and Trane Customer Service has yet to warranty their product. We are left without an AC unit again this summer - installer wants $4000 to replace a 5/6 year old unit. Trane wont cover compressor or condenser or other failed parts. There are better manufactured HVAC units out there. DONT BUY A TRANE. They do not warranty their products and there is a huge amount of built in obsolescence.

Had a new Trane heat pump system installed in May of 2013. The system worked well until winter came. My first bill in Dec was $294. My second bill was $387, third bill was $528. I first thought the company that installed the system had underrated the size system I needed, so I called them. They came right out, & discovered the filter drier had not been installed properly & I was told it was a factory defect. I called Trane & attempted to get them to pay me for my loss due to their factor to stalled defective filter drier. After being in contact with 3 different customer care personnel & sending them previous years bills, I was told they dont pay customers heat bills. After several communications back & forth. They told me they would send me a check for $200. I responded that I wasnt looking for welfare & evidently they needed money more than I did.After that, I sent 2 emails to the CEO of the heat pump division with absolutely no response. I have used Trane systems for 20+ yrs because of their quality, but evidently their responsibility ends with repair of the defect. They assume no responsibility for cost incurred by the consumer. The people who sold me the unit & repaired the unit were great. I cant say the same for the producers of the unit!

After 7 years my a-c evaporator (the coil in the air handler located in my garage) needed replacement. It could not be repaired because the copper tubing was so thin that it could not permanently contain the refrigerant (Freon 22). The technician who installed the new coil asked me to lift the defective coil he had removed. It weighed about ten pounds, then he showed me a coil that was in perfect condition, from a similar a-c (48,000 BTUs (4 tons)) that was manufactured about thirty years earlier, it weighed about twenty five pounds. More than twice as heavy. The copper tubing was much heavier, not tissue paper thin like the newer unit. Why have our political leaders created very strict laws to prevent the escape of refrigerants and other destructive gases but they allow companies like Trane to make exorbitant profits while polluting the environment with these millions and millions and millions of leaky a-c coils? Why? Ask yourself, why?

Trane dealer installed a new Trane heat pump system in Summer 2016. I regret I did not read the reviews online. The system started having problems in winter 2018. Dealer checked it and said the heater in air handler was broken and needed replacement. Then defrost board and fan motor in heat pump were found broken. The condenser coil could also be leaking. I was shocked by all these major issues. Dealer just told me I was unlucky to get a bad system. I was asked to pay about $900 labor fee since only parts are under warranty. In addition, there could be other issues since testing could not be done without replacing the parts. So whole system is a junk. I complained to dealer manager, then to Trane customer service, then escalated to supervisor. I sent them all the documents they asked for, but never heard from them. Whenever I called them, I was transferred many times and held for one hour, but nothing was done. I emailed them many times, but no reply. People working at Trane just don’t care. Do not buy Trane products, because you will regret.

September 24, 2011, we purchased the entire Trane Duel Fuel System from McCrea Heating and Air Conditioning Service of Virginia for $10,000. This included a variable speed 2-stage furnace, top-of-the-line Trane heat pump, new coils, and a whole house humidifier. The system worked for a year. In September 2012, we started to get error messages on the thermostat. Since calling McCrea to fix this system, they have been here seven (7) times. The problems were no outdoor temperature reading, the system not being able to switch from heat pump to furnace when the temperature dropped below 35 degrees, and the humidifier stopped working. Most of these issues are related to a defective relay panel, which Trane apparently doesn’t keep in stock, or they break quite often and they can’t keep them in stock. The system still does not work as advertised and has not worked correctly for five (5) months. I do have a service contract with McCrea, and all repairs have been under warranty, but the system still doesn’t work correctly.

I replaced a 2 ton heat pump in January of 2014 to replace another Trane 2T Heat Pump unit that had only been installed in 2001 when the house was built. The new unit quit heating in Nov of 2015 (less than 2 years) and I had Whites Heating and Air-conditioning (our local Trane Dealer) come out to fix it. They had to replace the TXV Valve and replace the refrigerant - at a cost to me of $888. Trane replaced the valve itself (which cost $130) but WOULD NOT COVER LABOR OR REFRIGERANT. This is ridiculous in my opinion for a $4000 Heat Pump. Tranes warranty is really bad and I would warn anyone who is thinking about purchasing a TRANE unit to look at another company that is more reputable.

I purchased a new A/C unit in September of 2018. I have only had the unit for 3 months. Within 3 months I have had to have the coils replaced twice, but that is not the reason for the bad review. The Trane air conditioners are EXTREMELY LOUD! I have to turn my T.V. volume up while the air handler is running. I recently turned on the heat. Each time the heat turns on the unit makes a very loud click. I was told by the repair guy that the clicking is the relay in the heater. I did not have any of these problems with my Carrier and Rheem units. It is very hard to get a good nights sleep with this loud Trane air conditioner. I feel like I wasted $5K!

We installed 2 new air conditioner units the end of January 2015. We paid over $12,000 for the new units and installation. In a service inspection performed June 2016 it was found one of the coils in one of the units was leaking refrigerant. The cost to repair this was $1028.32. Per Trane/American Standard even though the units were only 18 months old they would not cover the repair under warranty. The company that serviced them said they have seen several of their new units fail the same way as ours. I would not recommend their product to anyone at this point. They dont stand by their products.

We purchased a new Trane A/C 16 months ago and have had a few small problems. Now our A/C has quit working due to a coolant leak. Paid $349 for a leak test only to find out the leak is in the evaporator coils in the air handler. The part is under warranty but labor to replace it will be $999. I spoke to a Trane representative thinking they should foot at least a portion of the bill because if their product worked correctly I would never be in this position. They adamantly refused to consider even paying anything, intimating that it was the environment or installation that caused the problem. We had our last air conditioner 15 years before having any service problems and have barely made it a year with this unit. This will be my last Trane purchase.

Expensive junk- deceptive customer service. We had a split system installed in our sunroom as part of a major home renovation project. The unit functioned erratically the whole time. We were told by the contractor that it was to be expected or maybe we were not using it right. Last December, 14 months later, the condenser died due to condensation turning it into a solid block of ice. We contacted a Trane certified repair company and found out our product has not been registered for the three year warranty, and the one year basic warranty had expired.I contacted Trane, to explain that my husband and I were not at fault for this, and asked them to stand behind their product and help us out. I wasnt expecting a full replacement or even 100% part replacement, but at least 50%. Their response after almost two months of back and forth, providing all sorts of information and getting transferred to three tiers of customer service levels, was to offer us 15% off a new unit. $315 for a $2200 installation! So much for standing behind their products! I guess I should have checked this site first and noted the one star rating! The only reason I gave it two stars is because I believe three out of the four CS reps truly tried to help, but it came down to the Escalation Specialists who dropped the hammer on my hopes for a decent resolution.

We have 5 Trane HVAC units and they are 4-5 years old. They have been the source of consistent leaks stemming from coil problems. The Trane dealer who installed them points at Trane and says it is product quality problems. We lost confidence in the service from our installation Trane dealer and the new Trane dealer is much more honest and transparent to explain that these are manufacturing problems. This dealers service people say the coils had manufacturing quality problems so Trane changed the material used in the coils and will not acknowledge this problem or face up to the problem with their customers. I have $2,500 of repairs on these Trane units and some house repairs as well. I have written 2 lengthy letters (with all supporting repair bills to support the problems) in May 2012 and one just recently and received no response from Trane, except my wifes persistence reached a Trane employee by phone on the first letter and this employee said Trane would not do anything. I called their Customer Service # a week ago on our 2nd series of problems and waited for over 1 hour with no response and no follow up response from them even though their customer service # takes your information and says they will call back the same or next day. I emailed their Customer Service 3 days ago and no response to that. In short, Trane is a company with serious product quality problems, and per their lack of willingness to service their customers, doesnt value their customers. I would strongly recommend to anyone building a home or replacing your HVAC systems that you not consider Trane.

The seller of our house put in a brand new Trane TAM7 with an XL18i just to sell the house. Less than a year into the house the unit developed a leak at the evaporator coil. Took several days in the middle of summer to get it fixed (labor/410a not included). Then within a couple months the time delay fuse blew twice in a row - the tech eventually replaced it with a similar rated automotive fuse. Now this summer the condenser coil went out and after getting that fixed the blower ECM has died. Over and over, the system keeps breaking in multiple places... Absolute piece of crap. A unit this expensive should last care free for years - not break down 4 times in the first 5 years.

We have 11 Trane furnaces installed in a house built 7 years ago. We have replaced 5 evaporator coils and now have another one we have to replace. The excuse we hear is that this was a manufacturing problem where copper was used instead of aluminum. There are tons of problems itemized on the internet related to quality problems. Every time we replace one, it costs $1,300 and all we get are excuses. Ill tell whoever will listen that they should not buy Trane products. I have never had a problem with any furnaces in any home we have ever lived in, which has been two previous homes (one for 10 years and another for 27 years). No interest from anyone from Trane to provide any assistance or demonstrate any interest in helping to reduce the cost and accept responsibility for faulty engineering design. Im actually surprised that there has not been a class action lawsuit filed since it is common knowledge that there was a major engineering design flaw.

We purchased this Trane about three years ago and very happy with it so far, it cools, almost too cool sometimes and I love the warmth in the winter. The installers put this on the roof so it is out of the way so no one will trip over it going around the house. I have had no issues with it at all. When this was put in the installers had to put in vents in the ceiling which makes a nice cool house, we only had floor vents before; we had a furnace and window coolers and this took care of both items. Because of this purchase we purchased new windows, nice additions to an old house.

Im compelled to write my review about my experience with Trane and their authorized dealer YEAKLES HVAC out of Hagerstown, MD. First Yeakles completed the installation of a dual fuel (supposed) 16 seer heat pump and A|C system. Immediately I had concerns. The system just wouldnt heat my house in heat pump mode. As questioned the dealer he had argued everything is correct. Just give it time it will work. Anyway as I wait for this system to work. In January I call because again no heat in heat pump mode. He had sent a tech in. His own tech had told me my system is wrong. That his boss had installed a 5tn blower under a 4tn coil. Making it that the 5tn of air across the coil is cooling the system down not allowing it to heat up correctly. So I called Trane, file a complaint. The representative showed me documents that my system is not correct. His data showed that my 16 seer system is rated at a 14.5 seer. So you would think they would make their authorized dealer fix it right? WRONG! On March 1 Yeakles had called me confessing he had in fact installed the incorrect stuff. Great right. No, because within 5 short days Yeakles mind has changed. Even though there is documented proof. He had messed up. Yeakles is now refusing to fix it. What! Oh yeah and Trane has told me they have done all they could do. What! I thought Yeakles was your authorized dealer? Make him fix it! To my point, maybe you cant trust a Trane dealer.

Trane XR15. Terrible Unit. My unit was installed in August of 2018 - biggest mistake I have ever made with a capital purchase. I bought the filtration system for $1500 and that has never worked. I had to buy 6 house air cleaners. I tried to return the unit after 1 year because it had NO dust whatsoever on it but they refused. The heating works just fine. The a/c is a constant nightmare. It just never cools except at night when the temperature goes down. I am out $10,000 and I am going to have to replace this unit because it is absolute junk. I keep having repair come out who find nothing wrong with the unit. So they have disconnected the $1500 air filtration system to see if this will help with cooling the air. I think I am going to call a couple of attorneys and see if they can help me to get a new unit ---- not from Trane but make Trane pay.

I built my home in 3/2016. In 5/2016 when it started to get extremely hot the a/c quit working. I called the repair people who said that the wires were not hooked up to the unit and that is why it wasnt cooling. About a couple of weeks later the a/c stopped working again. Again we called major heating and air and they came out the next day and said Freon leaked out because the solenoid caps were not on tight. Again they should have checked that when they came to hook up the wires. Then two weeks or so after that it froze up and quit working again.The same technician came out and said that there was a recall on the expansion valve that they supposedly knew about for months. He said he would come out the next day. Little did I know that would be several days later. When they came to replace the valve they then said that the compressor had frozen up. So being that this unit is only 6 months old I am very disappointed in the level of service that I have received from Trane and the major heating and air technicians. So have basically been without a/c for a good part of a hot hot summer. I have to say that if I ever have to replace my unit in its entirety I WILL NOT get another Trane unit.

My wife and I bought a house a little more than a year ago with a 5 year old Trane TAM7, which at first was a major selling point. In the year we have had it the outside unit motor failed and the entire inside unit is currently being gutted and replace from a defective motherboard that seems to have affected all the other parts. Trane techs at the Trane supply in Orlando have repeatedly given false information on the units problem and false fixes that have cost us and our techs working on the almost 24 hours of repairs and it is still not fixed. It has been 6 days since our unit stopped working and Trane tells us now it will be another 5 days until another part can be delivered and ready. Trane has been unhelpful and inconsiderate of the emergency of not having air conditioning in Florida when the heat index is over 100 and have done nothing but promise results from its equipment and parts which are not being met. This product is quoted as reliable. I believe if the unit hasnt worked properly for more than 5 months at a time without an issue occurring and HVAC techs needing to come and repair the unit then it is not reliable and should not be marketed as such. We have 8 pets that live with us and being without a air conditioning unit in the central Florida area can have negative effects on their health or possibly be worse. I believe Trane is responsible and is being negligent to their products and consumers that ultimately suffer from this negligence that Trane is refusing to be accountable for.

Trane condensing unit. The copper pipe on the condensing unit, due to vibration, worn out and caused the refrigerant to leak. There wasnt any protective material around the copper pipe to prevent this problem. Woodson and Bozeman, Inc. Memphis, TN Trane dealer didnt honor the warranty. They didnt stand behind Trane product. I will not buy any Trane product.

Presently the unhappy owner of a Trane XE 90 - which was reported to be the best available by several dealers at the time of purchase. Over a period of the most recent 6 years this Trane unit has consumed $2,061.50 in parts and labor costs which consisted of a blower motor, four control boards, a flame rollout switch, a heat exchanger, a new thermostat and, just yesterday, $339 for the (20 minutes actual labor time) replacement of a $29.72 igniter. The control board was constantly being diagnosed, by Trane service representatives, as the problem with erratic heat and blower start up. After the third control board replacement, I contacted the White Rodgers Engineer that designed the board and he arrived our home, removed the board, installed a new one then took two of the old boards to their lab. Findings were that there is something else going on with the furnace so they contacted Trane.Trane sent their service representative to check our furnace out - after which a new heat exchanger was installed along with a flame rollout switch. The furnace has not run right for 6 years now and just yesterday it quit igniting. The local Trane repair service charged me $75 for a part that was priced by an internet retailer at $29.72. The labor cost was $309.28 for the technician who arrived at 3:50 p.m. and was out of our driveway at 4:15 p.m. Needless to say, this is $742.27 per hour which is 3.7 times the hourly cost of the surgeon that did my triple heart bypass surgery. I agree that Trane, and their service network, are probably the poorest example of product reliability and service on the U.S. market. I am of the belief that Trane owners are victims of being sold a bad product that technicians can not properly repair and Trane should be held accountable to their product owners as defendant in a class action law suit.

This Trane air cond 3 ton wasnt working the day my installer put it in the first year it was installed. Sept 2014 something with a valve and the wrong oil used in this units and Trane knew about this problem. Took over 6 weeks to repair. It was a nightmare. Even my installer didnt want to fix it. Took weeks for a part. They would not rush to help me, my wife and mother in law who had health issues. They were ** on the phone. Now I have a bigger problem with the heat system once again. ** cost me 700 dollars out of my pocket this time. This unit only 3 years old. 200 for shipping, 500 for labor and still waiting for part November 11, 2017. O-rings in the heat exchanger are burnt out like the space shuttle Challenger in 1984. This causes the furnace to run hot and will not lit so now youre in the cold. Check it out on youtube. If you want to be hot in the summer, cold in the winter with a big repair bill Take my advice. Do not even think of buy a Trane AC or heating or whatever else there. Wish I knew beforehand.

I live in the second most populous area of Virginia. When My Trane furnace quit working the HVAC serviceman said it needed a part. If it was in stock locally no problem but there is only one local parts distributor which, of course didnt have the part. 3 to 5 days to get it!! IT MAY BE HARD TO STOP A TRANE ITS EVEN HARDER TO GET ONE REPAIRED. Based on my HVAC Servicemans advice my replacement furnace will NOT be a Trane. Overpriced, Overhyped, Poor Service.

We purchased and had installed, a Trane 15 Seer heat pump unit in October 2008. In 2 1/2 years, we had 4 service calls, including a refrigerant leak and the necessity to replace the indoor coils. Luckily, we have a 10-year parts and labor warranty on this unit. But it is worse than the old unit we replaced. Now there is a strong chemical odor that fills our house each time the heat runs. Yet, another service call will be needed and another day off from work. This is the biggest piece of junk. Trane always had a good reputation, but I would never purchase another of their products.

I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year compressor warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.My service company was kind enough to wire past the defective compressor and now the unit is running on the high level compressor only. It is simply a matter of time before the remaining stage fails. I spoke at length with the Service Techs and both stated this has been a known, ongoing issue with this unit (in the HVAC community they replace these compressors on a regular basis!) and Trane simply ignores its existence... They (Trane) have a stockpile of compressors known to fail, a system (i.e. XL16i) with these ongoing, inherent problems which they refuse to address, and customers are simply stuck with their lemons! Where is a Class-action lawyer when you need them?

In April 2007 I purchased a Trane residential HVAC system for $8500 from Home Depot. The authorized Trane installer at that time was McCarthy Services. They installed the system and “completed” the install on April 9, 2007. I was given a certificate of warranty by McCarthy that covered from April 9, 2007 to April 9, 2017. Several months later I was looking for the inspection certificate from the county and found that there was not one in my paperwork. I contacted the county to get a copy. They did not find a record of a permit issued for the installation of my HVAC system. I contacted McCarthy and informed them that they did not get a permit for the install and did not have a county inspection. McCarthy was issued a permit on May 13, 2008 and had the inspector come out. The install failed inspection. They made some changes to the system, and again it failed. Finally, on July 17, 2008, the install passed inspection by the county. On July 1, 2017, the AC failed. A tech looked at it and said the compressor had failed and needed to be replaced, and that the coil also needed to be replaced as the new compressors use a different kind of freon and are not compatible with that coil. The cost was to be $5975. I called Trane and explained that the original installation did not pass inspection until July 17, 2008 so my 10-year warranty should go from July 17, 2008 to July 17, 2018 and this compressor/coil replacement should be covered by the warranty. They told me to take a hike. I paid for the install out of pocket and filed a complaint with Trane. The Trane customer service person said they could not do anything. I escalated it and that person basically told me to stick it.I am a home inspector. We used to rate Trane and Carrier as two of the best HVAC systems. We typically tell our customers that any major appliance that is 10 years old could be ready for a replacement in the near future so they should start planning. I have seen AC units that are 20 years old still running fine. More and more we are hearing horror stories about Trane HVAC systems. I no longer recommend Trane to anyone and now suggest Carrier.Trane seems to have abandoned their commitment to quality and their customer service sucks. I can attest to both. It seems that the one thing that can easily stop a Trane is a few years. So, I decided to file a suit against Trane in the hope that they would at least negotiate some partial payment to me for this replacement (which was a Trane only because if it was a Carrier I would have no chance at any reimbursement). I filed suit in small claims court in my county. I heard nothing from Trane and expected them to be a no-show on the day of court. Instead, they sent a hot-shot lawyer from Washington DC to fight me. The case was moved to regular court and a trial date was set. I had to file a document called a Bill of Particulars stating my complaint. Their hot-shot lawyer filed a 10-page reply referencing a whole bunch of cases and provided 11 reasons why I should not get my money. I am certain that this has cost Trane more than the $5000 I was looking for. This attorney did not even ask me if I was willing to take some other amount to make me happy and drop the case. They are clearly really serious about not giving a crap about their customer. Please, don’t ever buy a Trane.

2012 Trane heat pump lemon - We purchased this through Lowes 8 months ago. We use wood heat in winter so the breaker is shut off 4 months. So far, its 7 attempts to fix error messages. Trane sent rep from corporate office and he fought with GM of Lowes in the living room saying he is so busy with these calls and do not bother him again, to just call service tech. Thats 7 attempts in 8 months. Please, if you are having problems with Trane, lets all get together by email and find a litigation attorney. Im afraid when warranty is up. I have read stories of people replacing coil every year at $1300 a shot. I have Trane xl21 and ad I type. Im waiting for another Trane repair guy? Lowes has done nothing besides the normal, Im so sorry crap. It shuts off with different Err messages. The last time it happened, I thought the dogs had to be dead when I opened the door. We live in North Florida and depend on ac.

Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date of 5/2015. After installer put in unit they tried to turn it on. It was DOA. They had to get another a/c tech to find the switch was faulty and get another switch. The tech said the unit wasnt working when it left the manufacturer. After fixing the switch the unit would not cool properly. Trane said that an additive had to be put into the compressor which after that was done unit would still not cool. Installer came back and found a faulty valve in the condenser unit. Installer had to provide photos of the bad valve before Trane would send new valve. It took a week for Trane to send the valve which was the wrong part. Installer had to contact Trane again to get the correct valve. The new valve is now faulty. Installer has been out 4 times now, says I have to contact Trane and get them to resolve the matter. Installer said Trane has been aware of the faulty parts for 2 years. Buyer Beware. Dont purchase a Trane. I paid $5,992 for the unit and feel I was robbed.

We installed two Trane XLi20 units five years ago. The first floor unit has performed flawlessly. The second floor air handler was replaced within two months, followed by over 20 service visits by our local Trane installer (who has been great throughout). Since the local distributor has not been able to solve the recurrent coiling failure issues and Trane has not offered to replace the compressor, even though the problem almost always seems to be low refrigerant pressure, our installer has offered to install a comparable new Lennox system for free. Trane has been non-responsive to consumers for such a long time that I cannot believe they can still survive in this business. Never again. Has anyone started a class action against Trane? Id love to join in.

OK... purchased new Trane HVAC with CleanEffects Air Cleaner in November 2011. In July 2012, returned from vacation to find that fan had quit working. Fixed in 2 days. In July 2014, the CleanEffects quit working - diagnosed as a bad door which contains the electronics. Waited 2 weeks for part. Called installer who said the Trane was having a problem supplying the part as they had changed to a new company to manufacture the units and parts for the CleanEffects. Installer said that he was trying to get local distributor to provide the door from a unit in stock but to date that has not been accomplished.I sent email to Trane and received response stating that they hoped to have backlog of parts orders caught up by mid-August 2014. My concern and disappointment with Trane stems from the fact that the company and its distributors appear quite ready to sell CleanEffects units on hand knowing full well they cannot support the product and are at the same time ignoring needs of current owners of the units. Trane seems to have a problem maintaining parts inventories for their products. I would certainly advise anyone to steer clear of buying the CleanEffects air cleaner as Im not convinced that it does much of anything when it does work.

We are an a/c company and have to deal with Trane from time to time. Whenever we have to buy a part, exchange warranty parts or even purchase new equipment, we have to wait on the phone for over 30 minutes to be helped. And in their service stores, its about an hour wait. On top of that, they charge us marketing fee for purchasing their equipment. As if they are doing us a favor. There is no sense of urgency with this company. What a poor service.

Trane heat pump - I purchased this unit from Sears with Sears extended warranty. I dont have all the detailed paperwork at the moment. However, I had several repairs over the years and those were done satisfactorily through Sears. However, the last repair was the compressor. This was approx. one month prior to the warranty expiring. Unit was 10 years old. After struggling with Sears, the unit was finally repaired. However, now one year later, the compressor has now failed again. Since it is past my warranty, I am going to buy a new unit.I had to go pick up my parts - I missed l/2 day of work with no pay to do this. They would not come to my house on Fridays which is my day off. The first visit, there was no repair. The second time they were scheduled to come, they did not show up. And the parts did not show up since I had to meet a truck to pick up my parts. It took me like two months and several calls to Sears to get this repair. When the tech finally came to my house, he was late, lost and there was a thunderstorm in the area (afraid of the bad weather); therefore he did the repair in a haste. All in all, it was a very annoying experience and cost me lost time from work, etc. Im not sure if this complaint is against Sears or Trane, but they work in coordination so both companies are at fault.I have given up and will buy a new unit from more competent companies. In the meantime, I suffer in the heat again this summer just like last summer.

We purchased an American Standard/Trane HVAC unit in 2012 with a 5 year warranty. When they installed our furnace in 2012 they also installed the air conditioning coils but the outdoor unit was not installed until a year later. Therefore, the air conditioning coils were not in use until that time. Our AC failed less than 5 years later and the cause was the air conditioning coils. Not only were we without air conditioning during a record heat wave, we had to pay nearly 1200 in repairs. I have had a very bad experience with the Customer Escalation Department at Trane. They told me that even though the unit was clearly not in use for 5 years, they could not and would not provide any compensation for our costs. We chose American Standard because we thought we were purchasing from a good company who would stand behind their product. We were so wrong!

We have a top of the line variable speed high efficiency Trane natural gas furnace. It is now 14 years old, but apparently nearing the end of its life. So much for the 20-year life expectancy we were told to expect when we bought it. We had to have the inducer motor assembly replaced twice within the first year of ownership - at least that was covered under warranty. 13 years later, we have had to replace the blower motor assembly in December 2014 for $800, parts and labor. Now, in March 2015, we have to have the inducer motor assembly replaced again at a cost of $900.00, parts and labor. The local HVAC service technician was able to get it running temporarily - bad bearings - while they order the part. Its been a brutally cold winter here in the northeast, so the furnace has gotten a work-out. We will be pricing new furnaces this summer - and we will not be buying a Trane. When the furnace works, we have been happy with the variable speed functionality. But the endurance has been very disappointing, especially since it was such an expensive furnace to begin with.

I had a HVAC company to install a brand new heat pump. But Trane indoor coil is easy to leak. My indoor coil lasts only 8 years. As I did not register my heat pump, Trane refused any warranty for its faulty product.

I had the XV20i installed in the spring of 2014 with all the bells and whistles. It ran perfectly quietly all summer long until winter. In heat mode, it sounds like a light airplane beginning to take off. I now have my neighbor complaining that he cannot sleep even though his two car garage is between the heat pump and his bedroom. Is this a universal problem with this unit? It is supposed to be the Mercedes of heat pumps.

When we built our house 8 years ago, the builder insisted on installing a TRANE unit with the suggestion that they were a very reputable company with a good product. In the 8 years weve had it, weve had 4 service calls on this unit, the last one was today and the tech informed me that the cheap copper tubing was rusted through and the condenser was damaged, total cost of repair will run me over $ 2600 to replace the air handler, the coil and filter drier. This is utterly inexcusable. Ive probably spent almost 1500 already on service calls and repairs on an 8 year old unit, pathetic.

Replaced a 14-yr old 5-ton RHEEM split system with a new 5-ton XV20i condenser (matched field - XC80 gas furnace and 5-ton evaporator coil in the attic). Well, I was surely sold on looks and the rhetoric of what it can do - a variable speed (720 speeds) of compressor and furnace, Wi-Fi capable, energy-efficiency, etc. Right from the start I realized there is something fundamentally wrong with this AC system. As an example, lowering the temp. from 75 to 73 degrees takes over an hour to achieve (with inside humidity of 50% and outside temp just below 90 degrees). My old Rheem unit, before going out (due to its evaporator coil leaking) would take about 5 mins (for sure no more than 10 mins under similar conditions). After the system was installed I thoroughly inspected each and every duct supply coming out of the new plenum for leaks and found none. Please note, I did not have new ducts installed, so my existing ones were used with the new system. Also, the new system was connected to the existing freon lines (that run from the outside unit to the attic). I believe, if the freon lines (hidden as they pass thru walls and to the attic) are leaking (thus showing that the system is undercharged), the thermostat would detect such and give an error code. But no alerts or error code(s). When the unit is cooling (fan blower is on), there is a loud, annoying noise coming from one of the two return vents. When at night, being quiet, the noise is so loud that we can not stand it and takes us longer to fall asleep.Asking the install company to investigate/resolve an issue is like asking for a discount after you already paid them for the service - after being paid for their service, they are gone/done with you! Making things worse, calling Tranes customer service is just a joke - long wait time, untrained / uninformed customer service people. The company does not have any tech support. The company does not have a field rep like other HVAC manufacturers do. You get ZERO support from this company and you will immediately feel unwelcome when talking to them.As a result, we have nowhere to go, no help from Trane at all!!! Their response was call your installer or an authorized Trane dealer for help. Well, calling another dealer for service, after you tell them you had a brand new system installed a week ago, they will shy away (not wanting to deal with another installers flaws). Trane knows that and they do not care. This is TOTALLY unacceptable! Folks, this is a bad company, PERIOD!! Think twice before you buy their products. This has been an ongoing nightmare... cannot cool the house efficiently and cannot sleep at night from the noise. All of these because of Trane (an unorganized company making flawed products and providing zero tech support)! SHAME ON YOU TRANE!

I purchased a Trane Total Home Comfort System (XV95 gas furnace and XL15i air conditioner 4 ton capacity) in June 2009. The cost was $8,500.00. I thought Trane was a good unit. I had a Lennox builders grade and it was 15 years old and thought I better replace it since it was going to cost me $400.00 to repair because ants got into a part. Well, 4 seasons later the air is not working and the repairman told me there is a leak in the A Coil. I told the repairman I always heard if something goes wrong with the A Coil you need to replace the unit. He said he usually recommends this and it would be over $4000 but since the unit is not even 5 years old he said to just replace the A Coil. The part is under warranty but the labor would be $1200. Good grief!!! This must be a very difficult repair since it costs $1200 to fix. I thought I was buying a good product but now I know not to recommend Trane to anyone. I guess I better hope the furnace works this winter.

I paid USD 5500 and had a brand new Trane HVAC installed in 09/2012. In Jan 01/2017, it stopped heating, my installer said the Coil was leaking, then under 5 years manufacturer warranty, I paid 600 labor for a brand new coil replacement. Then last month in 06/2017, it stopped cooling again! The same installer found the coil leaking again! With 2 days, Freon dropped off to almost 0 level. Then under 5 years manufacturer warranty, I paid USD 430 to replace another brand new coil. I called Trane and reported this issue after the 2nd coil failure, surprisingly the customer service guy named Alex offered me $67 to help me pay the repair. I was amused!!! $67 to help pay the fix?! I felt kind of he was trying to close the case using a small quick amount of money to zip my mouth. Honestly speaking, I am a busy single mom, dont have interest and time to make money in this way. I never thought of the reimbursement until one of CS reps mentioned it. More important, I just wanted an explanation and apology, cause we stayed in FLs coldest winter time without heating for a week, and suffered another hot week in FL summer without cooling, within 5 months apart!!! This was really frustrating! More frustrating is because this unit is TRANE, a 5500 bucks durable product! After the explanation with Alex, he doubled the reimbursement to USD 114, then I mentioned the first time coil failure, he doubled the amount again!!! I was totally confused again! I asked whats their reimbursement standard. He said they didnt even have it! So I requested to talk to his supervisor. The lady named Sylvia ** called me back a couple of days later, and blamed me I didnt do maintenance job before. I had another leaking fix for this AC unit in 2014, paid 75 bucks to repair it. It might make sense so I decided to took the responsibility for the first Coil Leaking failure in Jan 2017. However she still couldnt explain the second coil failure, continued to blame me its my fault. She did not apologize, instead denied this is a defective product and argued the product had no problem, even after she talked to my installer, who has 30 years AC experience and addressed the defect issue. The lady was rude, lacked CS skills. She refused to give me an apology from the beginning, really made me concerned TRANEs customer service. I requested her supervisors contact, she argued she had not, the letter if I wrote, would come to her any way! If I didnt agree on the offer, she would withdraw the offer and close my case!!! What a threatening CS rep!!! Anyway, I had no choice and accepted their USD 217 offer, however I would not trust TRANE, claimed to be the most RELIABLE AMERICAN product any more!!!