We saw at Best Buy that they had some Viking Ranges along with some other commercial brands. My wife was interested in a gas range with a black porcelain top. It came down to styling for us and we ended up with one from Viking. We like the appearance. However, Best Buys people really didn’t know a whole lot about Viking. Viking had a promotion going on with their commercial ranges where they provided a free dishwasher. Because we didn’t buy the professional line, we couldn’t get that promotion. It was a little disappointing ‘cause the stove we bought costs as much or more than the original professional model we were going to purchase. We’re also having problems with the Viking range as the oven hasn’t worked from day one and weve had it for over a month. We have an open service call right now and we’re waiting for parts. The service guy was out once but he didn’t have the right parts. He has to come back and hopefully, itll be this week. We had a Samsung top-of-the-line Chef Collection gas range in our old house right before this Viking range and it caused us nothing but grief. It’s a little disappointing for us to move up to Viking, which should be a higher class, and now we’re having problems with our brand new range. My wife likes the heat control of the Viking range, though, and that it simmers much better than the Samsung did. She loves the cooktop. At this point, the Viking range has a great appearance but questionable reliability.

From the day my refrigerator was installed, it didnt work. The temperature was always above 45 degrees. A repairman was sent to my house 12 times between April 2008 and May 2009. Then miraculously, a different guy came and it seemed worked for 14 months. To this day, I do not know how one guy fixed it in 10 minutes when another guy came 11 times, spent hours and still couldnt fix it. When I voiced this concern, the company accused me of saying the guy did something unethical. So I let it go. A huge mistake. Now, the same old problem is back. I had to agree to pay for the service call and parts which I did. The tech guy recommended certain parts. The repair guy never used those parts instead, he installed a part for $165.00 which was already replaced twice. It cost me $404.00 and the refrigerator is once again not working. Temperature is above 45 degrees. So now what? Junk a $6000.00 refrigerator? I continue to pay for service calls that should have been taken care of when the refrigerator was installed. This is a black hole. No way out. Viking service is terrible. They do not back their products. Do not buy Viking.

We were doing a complete remodel of our kitchen, so I was looking at all the appliances for the kitchen. Ive done remodels of kitchens for five or six years and Ive always used Sub-Zero but we decided to try how Viking would work out. We liked the look, the overall aesthetics, and quality of it and the pricing was a big thing, too. There seemed to be a good overall package deal with the broad suite of Viking appliances. What we ended up doing was our entire kitchen is all Viking appliances. The refrigerator has been good so far. The lighting and design are good and I like the easy closing of drawers which is kind of nice. Also, the ability of not to have to do the cleaning of the vents and things was an important feature.

We went to Best Buy and saw Viking there. We chose them based on what we saw and the recommendation of the salesperson and then compared the burners and the size that we had and that’s why we purchased it. When we first got this stove in, a piece of sealing in the oven door between the glass was loose and we had to wait for that to get replaced. There was a dent in the bottom frame. Viking wouldn’t automatically replace the stove outright. They wanted to send some service guy over and it took almost six weeks to get that taken care of. Also, the oven door does not stay shut when you use the oven. It hasn’t even been a year and now we have the issue with the oven door just popping open in between when we’re cooking. We’ve got us a service guy coming on Monday, but would prefer to have that stove completely replaced given the fact that we’ve got two service calls on the warranty.Viking keeps telling me that there’s nothing they can do and I have to call the authorized service people. Ive called their headquarters to find the name of the authorized service people, and they said even though within a number of days of purchasing, if it arrives in my house, they wouldn’t replace it which I don’t understand. Other manufacturers do it automatically. When I had issues with Sears, Id call them up and theyd give me a replacement. We would not recommend Viking based on whats going on now.

We liked the look of the Viking Ranges. We also liked the multiple burners and the size of the double oven. We knew what we wanted as we shopped, and we picked Viking out. Weve had a couple of problems, though, but it is covered by warranty because we built the house. We had to have it completely replaced once, because the main oven door wouldnt close and seal. The original dealer stopped carrying Viking, so we ended up having to get the replacement from another dealer. Because it was an all-new construction, the builder handled finding the other dealer, and he contacted them. They quoted all the same appliances and everything was smooth. The pricing wasn’t any different. It was just a matter of waiting for construction completion, and everything was here when we moved in. It didnt hold up construction. With the replacement, though, the two oven doors dont align. There’s an uneven gap, so it looks like somethings crooked. But theyre coming next week to try to get that fixed. Were hoping that its some adjustment that they can make and not another problem. Another thing is that it has all large burners. Theres nothing smaller for just a small pot to simmer something, so I’m always dealing with a larger wider diameter pot. But it’s a nice product, so far. Theyve been accommodating with the issues that weve had, so I would recommend it.

When we bought the French door refrigerator from Viking, the interaction with the reps was favorable. The first time they came, they installed a product that was damaged and they were very good about coming and removing it. They gave me a new one because it obviously had been dropped. They got that done within a month. I like that I can control the temperature which is easy to do but the refrigerator that we got needs some work. The rubber seal that goes around the outside is not good at all. It’s folded over and not sealing on one side. The quality is fair and the door that opens down should be tighter.

My Viking dishwasher is terrible, but my oven has been great. It has been perfect and I love it. I like the looks of it too. I can set most of the pots and pans on there without them being crowded. Its sturdy and Ive really enjoyed it. I don’t necessarily know how to clean out the vented area and that’s the depressing stuff that I don’t like about it. On the other hand, my dishwasher is like an expensive drying rack and Viking doesn’t know when theyre going to get the parts to me. I would love it if it works just like the oven did. Our countertops are being replaced, so I have nowhere to wash dishes right now. The other thing is when I tried to register my appliances online. It was just really weird. For whatever reason, the model numbers that are on the appliances has to be entered differently. I had to call in the center because there was one too many numbers are not enough but their staff was super nice.

I like the lighting of my Viking Refrigerator. Its much brighter than the other refrigerator that I had. However, I was disappointed that it didn’t have the same gold handle option that I had with the rest of my kitchen. Still, their reps were very good and they are able to provide me with whatever information I’m asking for. Im very happy with Viking and the quality of their products as well as the customer service that they provide.

I got a Viking refrigerator because its a good quality product and I like the appearance of it. I also like the way its set up securely. The product is very nice and Im enjoying it very much. My experience with the team at the Viking dealer was fine. The service was excellent and they were pleasant to deal with.

Weve been a little disappointed in the quality of our Viking range top and the noise of the fans. But otherwise, the operation has been good.

Viking Ranges is one of the brands you’d look at if you’re looking for a professional-style range. Ive checked them out as I was doing a kitchen renovation. I’ve got a bit of an older model from them. It looks more clean and it’s not as fancy-looking. Its just simple, and I want it to work well and not look pretty. Performance-wise, I like how much heat it can put out and the consistency of that. It’s a lot more powerful. I like the high heat of it and also its ability to keep it below simmer. You can get it really low. Most ranges can’t hold such a low flame. The range has been great and I’m getting adjusted to cooking with it. One of the things that I think was a bizarre design of the range is when you have the oven on and it gets to a temperature, it cycles on and off. And it seems like it cycles rather frequently. It’ll shut off and then you’ll hear, “Tick, tick, tick,” and then it will all fire back up. I thought there was a problem with it, so I called Viking just to understand. From what I understood, the newer models have this glow bar, and it’s a little bit different. I think they fixed that but changed the mechanism.The Viking customer service were helpful and was okay. I had some problems at first when I got the range. When I was trying to get it troubleshot and have someone come out and take a look at something that there was a problem, it took them almost two weeks before they were able to get someone to me. That was just a little bit long, especially considering I just got the product. For people who likes to cook and can afford a range like Viking, I think it would be a good range for them to get.

We were remodeling our home and wanted to get some built-in appliances. We compared Viking to Thermador and some of the other top brands and decided to go with Viking because of their great promotion. The refrigerator looks deceivingly small. So, when you open it, you feel like, Im not going to fit as much stuff in there. But you do fit a lot in there. So, Im pretty pleased with it. The freezer portion makes a couple of noises. It sort of snaps and crackles and makes some little noises there that probably could be improved. But otherwise no, its great. We actually are on our second refrigerator. The first one that arrived was defective. We got a hold of Viking through the company that sold it to us. Viking was great. They sent out a new refrigerator. They came picked up the old one, and there was no problem. It took a little while, but there were some other complications probably that were at play at that time. Other than the delay, it was a smooth process.

My niece purchased a home with a Viking refrigerator under warranty. Freezer stopped working. Repair person said the parts are covered by warranty, but the labor would cost $1800 to repair the freezer!!! I have a 20 year old subzero that has only had to have the fan replaced...a $100 part. I have read over the complaints and Viking is a below standard fridge.

The dealer I was buying from was having a weekend event and they had reps from different appliance companies. I didnt want the typical LG or any of the regular brands like GE Profile or KitchenAid. I had KitchenAid gas range before and I wasnt happy with it because the burner wasnt totally heating. It had a little gap, so I had to keep turning whatever I was cooking so it would cook evenly. I also had a GE refrigerator and that was awful. This time, I wanted something higher-end and so we decided to go with Viking.Also, Viking was still more affordable. I purchased a whole kitchen and all my appliances are now Viking. It looks great and it’s definitely high-end. The range definitely cooks evenly and Im happy with it. The stovetop has been my favorite feature as well. Overall, one can tell the quality of Viking just in cooling down the stove or the oven door. I can feel the quality compared to the other standard brands.

Bought a brand newly built house with all new Viking appliances. The first week we owned the house, the doors on the appliance needed to be repaired. Then we had an electric short due to the range needing to be required. Approximately after 1 month of ownership, the defroster in the freezer died causing the refrigerator to shut down. We had to manually defrost the freezer every day for over a week before we had a functioning refrigerator. In August, 6 months after installation, the lights in the freezer stopped working. 3 months later, 4 service calls later, we were told the lights couldnt be repaired. Even heard the Viking tech tell the service guy on the phone there was nothing more he could do. Oh yeah, sometime between August and Nov, the ice maker died. So we have a very expensive attractive piece of garbage that isnt as good as our LG that was less than 1/3 the cost. We would like a refund in order to purchase a different appliance but do not expect that. A replacement is being requested.

We own several high end Viking range products - a professional series wine cellar, a professional series steam/convection oven and a professional series microwave. We installed these in mid-2009 into a new home we built. All had several months of downtime on more than one occasion, while parts were on order. First, the trim kits on the stacked microwave and steam oven did not and still do not match, very noticeable difference that 3 subsequent replacements never addressed (we were copied on an email form the regional manager that the Swiss sourced steam oven never matched, but no one gave a rats **). The compressor on the $7,500 wine cellar failed (2-3 months waiting for parts), then the motherboard on the steam oven failed (3 months), then the control panel on the microwave (3 months). Now the microwave does not work again. The steam oven failed a 2nd time. Does it ever get any worse? You bet. The servicing company hates dealing with Viking. They are put on hold for 30-40 minutes constantly and advised us to never ever buy another Viking range product. As I am also a CEO, I am absolutely appalled by the deplorable quality across the spectrum provided by this company. We also have Miele, Asko, SubZero and LaCanche products in our kitchen - all have performed flawlessly. Viking range should be avoided at all costs.

We have a Viking Pro dual 6 burner range. Repair history, replaced igniter just out of warranty. Repaired burnt wiring (could have caused a fire!). Replaced oven door hinge. Now self cleaning has failed, and oven hinge has again failed. Yesterday the bottom oven heating element melted open. Thats enough for us, I intend to put it out front with a lemon on top. Why anyone would buy from Viking after reading these posts is beyond me. I wish I had read them 8 years ago! Look at Consumer Reports, they no longer rate Viking.

I was unhappy with Viking Range. It wouldnt hold temperature and it was serviced a number of times by a variety of authorized service agents and it cooks extraordinarily a long time to get it to function the way one would expect a range should. It took many months to get it working. So, the low point definitely was that the initial manufacturing quality was way out of alignment and I expected a lot more out from it being a full type model range. My experience with it has been rough. But I like its center burners, coupled with after the fact we acquired an integrated griddle piece that sits on top, which Im guessing Viking did use some mileage with that kind of burner.

The refrigerator appeared to be nicely made, and it had a very nice exterior finish and design. It also had a good price point relative to other built-in fridges and a very nice incentive plan in effect when we made the purchase. I went from a freezer combo to this 42-inch side-by-side refrigerator. I love opening a smaller door whenever I go into the refrigerator. I really like the interior lighting and the space at the very bottom which allows you to put in a full pizza pie or deep-dish thing in there. Even though its a very shallow fridge, its got a fairly open spot at the very bottom, which I like a lot. All the bins seem to be very nicely made. Im pretty happy with the fridge. The only issue I have with the freezer is that the cold air from the freezer compartment coming into the refrigerator comes in at one spot at the top. So things next to that will have a tendency to freeze, especially if something warm is put somewhere else in the fridge.I bought the Viking refrigerator from Best Buy and they were helpful. They had difficulties in the delivery mostly because of supply shortages and also in terms of getting here in the time frame that my association allows. The biggest issue I had was that they didnt install the refrigerator properly. They never screwed it in. They left about a 3/4-inch gap above the fridge in the cabinets. I went online and figured out how to jack it up, which I did, and leveled it and screwed it in. So all looks great now. But I did most of the installation myself because the guys didnt know how to do it. It didnt bother me that much because I didnt pay a separate installation fee. But it would have been more helpful if they told me the truth that they arent gonna install it and I should hire someone to do it.

I purchased a new Viking Downdraft Ventilator unit (VIPR101) along with a Viking Countertop Range several years ago. Since then I have had 4 ON/Off switches on the unit fail all in the same place in the circuitry between the switch and the main board in the fan unit. After 4 identical failures it is clear the design of the part is inadequate which I have informed the Viking parts department of each time and yet they have not updated this part.After once again informing the Viking parts department and explaining that despite my infrequent need to use the fan while cooking I was told by the agent that this was reason for the failures because I do not use the fan each time I use the range as though I should use the fan to boil water. What a feeble excuse to explain a defective design on their part. It was clear evidence that they prefer to soak me for the many replacements rather than admit the problem and do something about it.My solution now has been to replace the switch with a ALCOSWITCH model TPC13C-O for about $2 rather than Vikings $70 price. Only a minor modification was required to the fan housing to install this new switch and this replacement has been working fine ever since. Unfortunately this will be the last Viking product I ever purchase having experienced the callous and greedy way they treat their customers. Future buyers beware!

I was deciding on getting either a Sub-Zero or a Viking refrigerator. But I wanted to get a Viking range so I stuck with Viking all around. Somebody who was an appliance specialist that I had worked with in the past arranged the purchase for me then I had it installed. Unfortunately, the hose underneath it connected to the solenoid leaked and I had some kind of serious floor damage on my wood floor. I left a fan on for three weeks and it finally started to come down a little bit, but I still have something wavy on it. It was quite disappointing because you spend so much money on something like that and you expect it to be perfect. But when I told Viking that I needed someone urgently because the refrigerator was leaking, they sent somebody immediately and that guy got out there that same day which was great. So overall, my experience with Viking was very good and hopefully, the refrigerator will live up to its reputation.

We bought a house and a Viking refrigerator came with it. It’s pretty and weve been using it for three years now. It was too expensive to have broken twice with two completely different issues whereas other refrigerators have never been broken. So, we were not happy with it. I called Viking but there was not enough repair people from them so I had to wait a week and all my food went bad both times.

We bought the top-line Viking refrigerator as well as Viking oven and microwave through Best Buy, and Best Buy has been horrible. The communication around the third party that Best Buy uses for installation has all been really poor, and getting my appliances installed was the worst thing ever. First, the built-in $9,000-refrigerator was installed incorrectly. The installers failed to put a kickplate on the bottom of this refrigerator and they probably threw it away. So we had to have someone come out and that took a while. We’re easygoing people and we’re not that tough to deal with. However, I bought that refrigerator in early June and to this day, I dont have the kickplate yet, so that has been frustrating.Best Buy has a customer service troubleshooter that was assigned to us. That person was really nice but has been lousy on follow-up so we called and left messages. When I finally got a hold of Best Buy’s case manager, he said that Best Buy was told that the manufacturer did not have the kickplate in stock. So I told them that I was gonna call Viking, which I should have done early on. When I called, I spoke with their customer service person who was great and a really nice lady too. I asked her about the kickplate that is missing and she said they had them in stock, which was what I anticipated the whole time. We havent heard anything back yet, but a company is supposed to call us. Still, Viking is a premium brand and they have been responsive to us and the experience with them has been great.

The Viking is the first built-in refrigerator I have ever had. I am very happy with the way the interior is designed. Everything functions well in the refrigerator portion. I do however find it is a bit difficult to take apart and clean. The exterior door does not open wide enough to remove the bins and shelves easily. It is hard to maneuver. I am also happy having the freezer on the bottom. It makes it very easy to use.I have had no problems with the refrigerator however I had a very severe problem with the freezer. For some reason the small drain where the defrost water cycles got clogged up. This I think is quite difficult to do as it is behind a whole plastic wall. But it happened and the freezer froze full of ice and the door would not open. It was a total mess. The service man who repaired the freezer said that the Viking factory does not install a small part in the drains that would have alleviated this problem because of the fact that then the refrigerator would no longer have the economy rating it has. I do not know if this is a true statement or not but it was what I was told. I want to say that fortunately this occurred three days before the three-year warranty expired as it was an extremely expensive repair.

Our Viking Adventure. In 2012 we started planning for a major remodel to our home, and part of this was gutting and updating the Kitchen. One of our choices for the kitchen update was an 8 burner (6+griddle) gas and electric range. We had always been Thermador and Sub Zero people having used these products with no issues in two previous homes for 25+ years.Viking had always had a big reputation in the range market so we decided to try one of their products and in early 2013 we purchased a new Viking range from Setzers Appliance in Ocala, FL along with other non-Viking major appliances. The range was installed in fall of 2013 by a professional installer, along with all the other appliances, at a charge of 250$ per appliance. Initially we were thrilled with the new toys but then the igniters on the range had to be replaced. This was covered under warranty. Then the doors started sagging and wouldnt seal. Viking tried to fix this on two occasions but the issues never did get resolved. Then the small oven wouldnt maintain temperature, often being off as much as 100 degrees. The range was still under warranty and they attempted to fix this... they got it close but it never did work reliably. There were several service calls over the next few years, all documented and covered by warranty covering mainly issues with the ovens not working properly. We also had a very... irresponsible and grouchy, shall we say? local service person in the Gainesville, FL area.In August of 2018 the small oven again started not maintaining temp by more than 100 degrees. We called our local service man and he gave us an appointment time a week from that day... which he missed. We called him after the no show and he said oops, I forgot.... be there by 1 tomorrow. He showed up, turned on the oven, borrowed a thermometer and said the bad news is you need a new control board and it is 600$. We told him to hold off until we contacted Viking and he took his check for the service call and headed down the road.We contacted Viking and the service rep said to have the tech email him the info on the range so he could see if Viking could do anything despite the range being out of warranty because of the extensive list of issues on the service history. We called the service tech and he said he was driving and would call back for the email address when he got back to his office. Never called. Called him a week later, again, driving... will call back when I can. Never called. This went on for almost 6 weeks before we contacted Viking again and laid it all out... he was very helpful and said, Send me all this in writing and I will see what I can do and try to find you another service tech. After a month or so it boiled down to sorry, nothing we can do including apparently the inability to even provide another service tech in all of north Florida.We are now pursuing getting the range repaired on our own and with a rather bad opinion of our 13,000.00 Viking range. It may be petty but I take some small pleasure in knowing for a fact that at least three other couples purchased products from other makers after hearing about our experience over the last few years. So, while I know there must be a reason for Vikings reputation over the years I and my wife are... less than impressed.

We love our Viking stove and all the different temperatures of the cook top for the gas. Everyone I know who has a Viking has been very happy and it was something I always wanted. Its been very nice dealing with their team too.

A friend of mine has a Viking range, and I like the way it looks and I like its reliability. It’s durable and easy to clean too. I also have a microwave, a refrigerator and a dishwasher from them. I’ve had them since November and everything has been doing well. Viking is a great product and Ive had a good experience with them.

I had my kitchen renovated and everything was working but I wanted everything to match. So, I replaced everything. I wanted the high-end appliances and I originally wanted Sub-Zero and a Wolf, but then I thought I wanted Vikings so they would all match. When I bought the products, the first guy knew about Viking but when I went back to purchase it with my husband, he wasnt there. So, I had to settle for the person that was there who eventually walked up to me. He was not a Viking expert and he couldnt answer any questions. There were a couple of problems with the order. He added delivery. When you order that much, you dont have to pay delivery. He had to go back and fix that so it was a little challenging.I have everything from Viking but I’m having problems with the quality. I already had someone come out and work on the refrigerator but it has not been fixed. I had someone come out and work on the stove which needed a new fan. I was also having trouble with the dishwasher and he had to help me with it, and the door is still not fixed.

I knew of Viking 30 years ago. I live near the North Shore which is a pretty area and Viking was all they had in their houses. Thats what they got and that’s what I wanted. It was either Viking or Wolf stoves we were looking at. Wolf only had built-in refrigerators but when we designed our kitchen, we didnt do a built-in area for the refrigerators. Viking had the range, the microwave, and the refrigerator so we went with them. We used Grand Appliances in Libertyville and they were phenomenal. I was a pretty savvy consumer so I went about and did my research before I went in. We had a saleswoman who was fantastic too.We like the Viking range. It works and I like the blue light. The only thing we dont like about it is it doesnt have a timer on there, like a digital display. It has the knob on it that tells the temperature, though. When Im cooking something in the oven, I have to set the timer. Other than that, every appliance in our kitchen is all Viking. We bought a Viking microwave, so we set the timer on that. Our dishwasher is Viking too. When we had one little problem with our refrigerator, they came out to fix it. Now, its making a knocking noise but hopefully, it will go away before we call back. Overall, Id recommend Viking.

At the beginning, I wasnt happy with Viking - they didn’t have good reviews. After I went to the store, the guy convinced me that they had changed and they were doing a better job with them. He told me to try it out and that if I didn’t like it, they would take it back. The refrigerator was making a noise and that was bothering me. We had a GE for 16 years and it was fantastic so when I started hearing the noise, I figured I made a mistake. We have called somebody to come and check it out, but they said everything was okay. I dont know if they adjusted something but after that, it’s been working pretty good. I like the bottom drawers of the refrigerator. It’s like a long drawer and has a nice size since I can put a lot of stuff in there.On the other hand, the toe grille was not put in properly. One side is lower on the floor and the other one is higher. Even though we try to screw it in, it doesnt do anything and it just keeps coming down. I was thinking of calling the other day about that because it was bothering me. But other than that, Im very happy with my Viking. I havent had any problems yet and I have it almost for a year now at the end of August.

The Viking Pro dishwasher we had was recalled because the heater would start fires, apparently about 20 of them! So they sent a tech to fix it - that took 3 months! So we washed dishes by hand. Then after they supposedly fixed the dishwasher it would give error codes like flooding, but it was not doing that it just would stop mid cycle - sometimes. So they came again after much complaining and could not fix it and suggested it MIGHT be a control board problem. Even though when they ran diagnostics there was nothing found to be broken. It was clear to me that fixing the heater problem caused the machine to randomly stop, yet they refused to fix it. Viking wanted to charge me for a new controller board so adding $400 to a unit I already do not trust. Clearly if it worked before they took it apart and replaced the wiring harness and heater then something they did during the repair broke something else!

In Memphis, a lot of the really nice and elegant restaurants choose to use Viking products because of their quality and service. I purchased the Viking products from one of their suppliers, Metro Appliances, out at Jonesboro, Arkansas. The salesperson was great to deal with. He was very positive, upbeat and promotional for Viking and all other varieties that they’re carrying. That was a wonderful experience. But upon receiving my brand-new kitchen suite, the refrigerator had to be repaired instead of completely replaced. The doors were out of alignment and will not be fixed and upon the receiving my ice maker, it didn’t work and had to be completely replaced. I have had issues with my refrigerator going out already. I had to wait over a two-week service while all of my food was spoiled.Also, I currently have a problem with my microwave where the screen has gone out. I have already waited a week and a half and have yet to see the first person come and see what the problem is. I’ve made phone calls and chased all of these people around and I get very poor service for a $25,000 kitchen suite, professional series. But that’s the way they choose to run their business and promote their products and services. I would have been better off going with Whirlpool or Maytag.

Our Viking Refrigerator came with the house and was chosen by the builder. So far, the quality has been okay but we had some issues. First, the handle on the fridge-side door broke. I called the customer service and they sent someone over to check. They ended up ordering a new part. It was covered under the warranty and everything was taken care of in a timely manner. Second, the freezer is making a noise. Last week, we had noticed this noise for four days. Then over the weekend, the noise disappeared. I have an appointment today with the Viking’s service guy to come and fix the issue.

The techs came in and had to replace the whole shelf because they noticed that it wasn’t glued in from the factory. It came apart. The middle shelf that we had to have repaired that had the deli drawers in it isnt stable enough to put heavy items on it. And there is no other place to put heavy items on it. There should have been a middle bracket in the middle to support it against the back of the refrigerator. The new half freezer and half refrigerator is something new to me. I feel like it’s small. But the product is fine.

Our experience with the range so far has been very nice. The only thing is that when were trying to light the burners, they dont ignite really quickly. The cleanup of ours is manual but we havent had issues doing it ourselves. The only downside is that theres no thermostat and you cant see what temperature the ovens at. Other than that, I recommend purchasing one. Just make them give you an oven thermometer. For what you pay for the stove, I would think they would give you one of those.

I bought a refrigerator from Viking Refrigerators because of their reputation. All the competitors had worse reviews. But right now Im not happy with the unit we got because we had a couple of washers fell out. Weve contacted Best Buy from which we purchased it about it and they sent out a technician to fix it the first time. I have yet to hear back about fixing it the second time. Also when it got delivered the doors are misaligned. Best Buy told us that they would take care of it for us but its been two months. They cant seem to send out a certified Viking technician. We also worked with someone whos certified to fix Viking and he told us that the fridge is probably on its way out and that we should consider buying a new one. But I like the brightness of my Viking refrigerator.

We bought a Viking fridge and separate freezer in 2006 when we remodeled our home because they replaced SubZero products and fit into the spaces perfectly. We assumed when you pay for top end products, you get top end products. Instead, we have become used to the freezer leaking onto the floor and a sheet of ice on the bottom shelf. Meanwhile, our fridge has begun acting up and is unable to regulate its temperature. We have been getting up in the middle of the night every night to turn off the alarm and have been dealing with frozen fruit and slushy milk. We called a repairman out who told us the door hinge needs replacing and the door doesnt shut properly, so a couple of sensors now also need replacing. We are facing a $1300 bill for that alone, and also have to pay an installer to come out and re-level the fridge. Because we have a malfunctioning fridge and are trying to operate in a family home, this is an urgent repair for us. Today we found out the parts are backordered and it will be up to six weeks before they arrive. How is a family supposed to manage for six weeks without a properly functioning fridge???We were also told the water lines to the freezer are frozen up and we need to turn the freezer off for two days and defrost it. What exactly we are supposed to do with a freezer full of food during this process seems to be our problem. We read some of these reviews while trying to troubleshoot our own issues and hoped we would not end up adding a review to this site, but sadly, you can add us to the list of disgruntled Viking owners who are wondering exactly what they paid for when they bought top of the line appliances and ended up with an unreliable money pit instead. I will think long and hard before spending another penny on Viking products again.

I like the space of my Viking refrigerator. it’s big enough and I also like the lights. There are a lot of drawers, and it’s wide enough for a big tray, and for a box of pizza. And if you have a cake or something, it will fit. The people at the Viking dealership were also courteous and on time. Any question I have, they answer. Michael made it very easy to buy it and to deliver it.

I bought a house and a Viking range was already selected by the builder. So far, I already had to call out the technicians because some of the rings did not ignite properly with the spark. It seems the igniter is extremely fussy about the distance of the conductor the spark starts from to either the inner circle where the gas comes out of or the outer circle, which is to stop the food dropping down into your stove. They are two pieces of metal and if its too close to either one of them, then the spark does not travel enough distance in the air to actually ignite the gas. Basically, you cant switch on the gas using that igniter. Its a bit of a pain in the neck. When it stops igniting, you have to go and try and work out if it is too close to the inside or to the outside. You try and bend the thing. It would be really good if they had a bit of a more reliable electronic ignition for the rangetop.I also got the microwave, the refrigerator, and the dishwasher. The refrigerator came with a dent in the door while the dishwasher has some sort of plastic piece that is hanging down from the door. The door that you open to the dishwasher is hanging there. I dont know whether it wasnt installed properly. Ive looked in the installation manual and it doesnt tell you what to do about what that is or where it should connect. The other thing about the dishwasher is its a little on the noisy side. We had a Bosch 800 series before that and that was near silent. We had Miele before that and that sorta cleaned better than the Viking one does. The microwave has a bit of a strange design. Its one of those drawer microwaves so you’re below the waist level. Its not very easy to see what buttons to press. The most common thing you want to be able to do is to be able to open the microwave drawer but its really hard. With every single button, theres no way to feel without getting down, bending, and looking for where the open button is. Its not in an obvious place. Its doesnt stick out at all and you cant do it by touch.Bizarrely, there is a separate open button and a close button. Why on earth do you need that? They could have just had a double-sized button that combined both. You might actually have a chance of pressing it without going searching for it. There is a bit of a usability problem. In order to open or close the microwave, you have to locate these tiny buttons that are the same size as all of the other buttons. And theyre right in the middle of the touchpad so its not something you can find without looking.

We bought a Viking range two years ago (now 3 months out of the two-year warranty), model number VGIC53014BSS04. It looks great, the top burners work fine, but the oven cooks terribly uneven. For example, food on the left side overcooks, while on the right side is still uncooked. This is the case with or without the convection fan on, and is true for whatever we are baking. I wish I could include photos, but I have them.

I bought a $8,500 Viking Refrigerator in late 2004. When I started having problems in 2017, I called the only appliance repair in Fredericksburg, VA for Viking. They arrived and charged $90 and told me to plug the fridge in after it defrosted. The repairman had taken out the basket and freezer door and took the screws with him. When I called them, they sent me an estimate for $1500. I asked them why $1500 estimate when they didnt run the diagnostics? They said that was the worst case scenario. How can anyone decide whether to repair or not if you dont know whats wrong. I called Viking customer service and they were indifferent. DONT BUY VIKING!

I would say that the experience with this product is very poor. The worst! Oven igniters have failed 5 times! It burnt/deformed the burner tubes 5 times! I need to replace it at least every 20 months! Oven hinges operate very poorly! Many times on lighting, the oven door has blown open! This is a total junk for over $6,500! Pass the word to stores not to market the Viking Brand! What a junk!

We’re on our second Viking refrigerator because the first one failed after approximately eight years. The newer refrigerator which we got last year is operating great. It has not had the same problems at this point but having to replace a Viking after eight years, Ive never had that kind of circumstance with any other refrigerator brand. There are some parts that get frozen then they start to melt and leak in the refrigerator. They dont go out to the drain. There is this freezing thawing process that is part of the regular refrigeration process but the pathway for the melting gets blocked up. It gets frozen too so the water accumulates in the bottom of the refrigerator. That had happened a couple of times.Ive had problems with a variety of Viking products from double ovens to the refrigerators. I have two homes and I have full suites of Viking appliances in both kitchens. I’ve not been thrilled with them. Viking is overrated. They have a cachet but their performance and reliability do not live up to that cachet. There are lesser prestige brands that perform better than Viking.

Im a hobby chef and I like the Viking we have in some vacation homes, the more expensive ones. And I love the old ones. 10 years old, 15 years old, or brand new. A Viking is a Viking. Im very happy with my Viking range. I have the 8-burner range with the dual oven, all-gas. But the broiler comes on and shuts off after three minutes. So, theyre gonna put a new one in to fix it. Other than that, it has convections, the lights, the temperature control, the small one and the big one, the lights and the knobs. I truly like everything about the range and I will not want anything else. Our Viking Dishwasher is my problem. It has been repaired four times now. They came out as soon as they could. They fixed it and then they had to come back, then they fixed it again. Either they are not very knowledgeable about the dishwasher or the dishwasher really has a serious problem. First, the mechanic was out two times for the lock. Then the dishwasher ran all night twice and the kitchen was really hot and then they put a new electric board, which was underneath the dishwasher. Now, every once in awhile, when I close the door and I want to put the program in, whether pot scrub or normal wash or what, it doesnt come on. You have to do it two or three times. Im not happy with it.

We love the space in our Viking Refrigerator and it offers some of the bells and whistles. I chose to buy one because of the price that I was able to get it for and its features. It also completes the look of our kitchen. I would like some more tech-oriented features like the ability to connect to WiFi to do something. That would be appealing.We purchased from AJ Madison but we did not have a great experience. But the lady that I talked to at Viking because I needed a service on the dishwasher was okay. They recommended us to a servicing tech in our area who was awesome. I ended up going with the refrigerator and the dishwasher. I love the style and theyre great pieces in our kitchen.

My $8000.00 Viking refrigerator broke 7 days after installation. It started smoking and there was an electrical problem. When I contacted Viking, I was told our ONLY DUTY is to repair motto replace. Of course after it was repaired, there was a recall. I have had a problem with the ice maker and water dispenser. I woke up to find water all over the kitchen. There is a constant problem. I do not recommend this product.

I absolutely love the Viking range. Besides the look, I love the cooktop in it. I ordered extra racks and got all the rollout racks, which I love for baking multiple sheets of cookies at one time. I also love all the different ranges that you can put your oven on with the convection, which can be the low, the medium, or the high. It gives you so many options. All the burners come off so nicely and I havent had problems cleaning it. People should get Viking if they were thinking about it.

I have a kitchen full of Vikings and my husband likes them because the appliances are pretty to look at. The old Viking refrigerator we purchased needed a lot of repairs so we went and bought a new one a year ago. The door swings too heavy so its always a fear of ours that its going to swing and the latch will get broken. I need to call to see if theres a kit or fix for it but I havent had any issues. Repairs take awhile because of products but other than that its fine. If theres an issue I just call into the Viking number and theyre able to pass these to someone to help me with repair. I have been fortunate to receive excellent customer service from them.

Im from Mississippi so its not hard to hear about Viking Ranges here. I wanted to support a homegrown company and I cook a lot and have heard good reviews about it. I also had some friends that had them and enjoyed them. I appreciate the way if I spilled something on the top of the stove or something overflows that has a lid on it, the cleanup on that is not bad. Its pretty easy for me to clean up compared to the last stove combination I had. However, I have not been very pleased. I have a gas top and oven and the gas oven has been very difficult to regulate. It takes forever to heat up, way longer than ever expected for the oven to pre-heat. I have to turn it on a good 30 minutes prior to and sometimes longer. I put my own room thermometer in there because I dont trust the temperature setting. I hate the way the gas comes on and off. Early on, I was having struggles with everything being too dark on the bottom and light on the top. My appliance man said, Youre not waiting long enough to pre-heat. Youre gonna have to wait. Im also frustrated with the oven size. I have a big oven and a little oven side-by-side. The little oven is half an inch to an inch too small. And the big oven, when I try to get something in there like two pans or skillets, they dont fit well either. I cook all the time and I prefer large groups. We have work entertainment that I do all the time. I tried to do two big pork shoulder roasts at the same time. It was in there for hours and difficult to get both of them in there the way the pans were. I wouldve taken an inch out of the big one because its not helping and put the inch in the other one. Theres also the fact that its hard to clean on the inside. Viking makes a big deal about not scratching anything and not using anything harsh on it so Ive been very careful. I have to heat it up just a little bit and then have a wet rag and muscle it to get it off. When I spill something over, grease gets on the aisles of the stove and I havent gotten those off. I cant get those off without having to use something harsher than they recommend. We bought the vent that goes over it and Ive been hugely disappointed in that too. Its really difficult to get the grates out to wash them. I cant talk to anybody if I turn it on since it is obnoxiously loud. I also bought a warming drawer and thats been okay but theres a little spring-like lever that goes on it to make it click into place, and it broke for some reason. The appliance guy said, Well have to order that part. And then he went to order the part and Viking had stopped producing those parts for a while. He worked on getting a part to help with the regulation of the temperature in the oven and called me to come out and put that one in. But I dont think its going to help and I dont see what its going to do. Overall Im dissatisfied and if I could get rid of it, I would. If I hadnt spent so money, I wouldnt be quite as dissatisfied. But when you spend that much money, you expect a lot.

We bought a Viking refrigerator based on the quality of their stoves. Within the first two years, the ice maker had to be repaired, and then again a year later. Not only were the repairs expensive ($500), it took two weeks for their preferred repairman to get here. The most expensive appliance we ever bought, needed the earliest repairs, and for the most money-not a smart purchase.

We moved into our brand new home in July of 2015, and we purchased all Viking. Stove panel went out twice in first month, refrigerator and now microwave panel. Very dissatisfied with length of time we waited for the parts over a month and we are in warranty default.

My wife had been doing some research on some high-end appliances and we found our Viking refrigerator at Famous Tate appliance store. We liked the performance and cost. It wasnt as much as a Sub-Zero freezer but it was still one of the higher end refrigerators that was reasonably priced at that time. There was also some kind of package deal. We bought a Viking range along with the Viking refrigerator and the Viking dishwasher for free. It was a good deal for the three of them.Overall, were happy with our refrigerator and its pretty good. In particular, the ice maker was great. But it doesnt work anymore. Its been a little over a year and the line keeps freezing up. I had people out to repair it one time but it just went back to the same thing. The dealer wont fix it. Its a pain in the butt because we paid thousands of dollars for a refrigerator and the ice maker doesnt work. It looks nice though. The refrigerator works fine. The lighting is nice in the inside and the control panel works well. Another thing with the dealer is that it seems like nobody knows what anybody else is talking about. But thats a lot of times in any customer service department. You talk with somebody in customer service who authorizes a new filter to be sent out then somebody in the parts department says you have to pay for the filter. Its just kinda running back and forth. It took about two months to get a part that should have been delivered in about 10 days.

I liked the quality of the Viking Range that I have observed at a family member’s house. I spent about two hours in the store and we finally landed on a product that I liked. However, I was really dissatisfied when the installer came to put the Viking Range in. They charged me $200 for the install, which I don’t remember having that conversation with my salesperson. I paid $50 to have them install the dishwasher so I thought I had paid for all of my installation fees already when I purchased the equipment. I paid them the $200 because my beef was not with them. My beef was with Famous Tate, who sold this stuff. I then brought my concerns to them. After some back and forth, and then realizing that I was not going to accept their answer, they finally gave me a credit of $200 on the purchase, which completely satisfied me. We also have a slight issue with our oven, where the door does not always close or shut off the lights. It is not pressing that little button that turns the light on and off. I have reminded my wife to call Famous Tate about it.

I like to cook and I wanted a gas range. Initially, I looked at the Wolf one which was a very nice range but the Viking range was less expensive. Plus, my best friend Jody has a Viking range and she likes hers so that was good. It fit in my space as well so it was economical and it was still an upper-end range. Its been installed for about two months but Ive only used it three times now for various reasons. It takes a very long time to heat up to temperature so that I can start cooking. And the other day, I was cooking and I was wondering whether it runs or goes off when it is at temperature. I still cant figure it out and I have to get used to it so its not confusing. However, the installation was dicey from the beginning and that was frustrating to me. I was under the impression he was a Viking installer who knew how to install Viking products, but he wasn’t and it was a nightmare. I also got the convection microwave hood and the installer separated the bottom of the microwave to shove the deflector between the bottom plate and the microwave. The deflector and screw were falling off of my microwave. It was leveled left to right but it wasnt leveled front to back and it was tilting so far forward that things were rolling out of the microwave. I asked him if he can put something behind it to support the whole thing. He got sassy and said that it’s an older house and that happens.I called Viking about it and talked to five different people. The first gentleman was so kind and said he was sorry. The first young lady I got after him was also really great. Then I got to talk to the next rep when it came to having to arrange having to arrange to have somebody to come out, I was told that I could pay somebody to come out and look at it because they dont do installations. They also said that they don’t train people to do the installations and that the instructions are online. So I should look online to see how to install my Viking range and microwave myself and tell the installers how to install it? I dont think so. Theyre not even typical stick it in and plug it in products. It didnt make sense to me that they’re all behind quality and made in America but they don’t train people to install their products. And when they’re not installed properly, its not covered by warranty. If they dont train their people to install their products then they dont have to be responsible for the warranty. Its bad business. Also, when I asked them to give me a name of anybody who can install the appliances, they told me that they can’t recommend anybody. The only thing that Viking would cover was if something was wrong with the products under warranty. So Viking has repair people but they can’t recommend anybody to do the installations. Its a stupid system.I went around and around with these people and I was very upset and distressed. In fact, I told them that Im an unhappy customer with nearly $18,000 worth of appliances sitting here that I cant use because Viking doesnt care that they’re in working order so I can enjoy them. Then, they said they could send somebody out and but it’s $100 an hour and since I dont live near any place where they keep anybody, I have to pay a trip charge. But it already cost me $430 to get the products installed and they weren’t installed properly. I was also told to call Best Buy instead because that’s where I bought the appliances and theyre the ones who are going to care if the products are installed since its their reputation. I never received a letter from Viking and I would have also appreciated if somebody would call me instead of me leaving voicemails for people to call me back. So I have this beautiful convection microwave and this Viking range that I have to wait four weeks for somebody to come out and look at them. Im not impressed with Viking’s service and I’m extremely dissatisfied with my experience. I’m also very unhappy with the way I was treated and the attitude of their reps. Then, now that the range is under a year, Viking came and took a look at it, only to find out that the knobs are not even on the right place on the stove. Thats why it still was not working. I’m done with Viking and I would not recommend them to anybody.

I owned a Viking previously. I like the size of the oven, but I don’t like the noise the convection oven makes. Still Viking is better than the competitors and the dealer was okay.

Viking is reasonably priced and is a decent-looking commercial brand. I like my refrigerator. The quality is fantastic. I like the size of it. It’s big and bulky, and probably a waste of time and money but I like it. I also got a stove, a little 30- or 36-inch, the hood, the microwave, the dishwasher and then I have a wine cooler. But I wasn’t that happy with the people. They didnt take me seriously, first of all. I went and spent like $20,000 or so and then I spent more, and they were acting like idiots. They didnt know half of what was going on with what they were selling. They didnt sell anything, actually. If I hadnt known what I was gonna get, I wouldn’t have a clue. But I had done all my investigating ahead of time. I’m a contractor too so I’ve seen stuff. The delivery service was terrible as well. They dropped my fridge when they delivered it and if I hadnt been there that day, it wouldve rolled over. I thought people who would sell this material would be told they better put their heart into it and act like they know what theyre doing. But they didnt actually have that. So Viking is not being represented so well where I bought it from. That was not a Viking dealer that I went through though. It was just a store that sold their products. It wasn’t actually Pacific Sales or Snyder Diamond. The Pacific Sales store over in Burbank is very attentive. I just don’t like going so far but when I do go, theyre all over you.

Viking Ranges is the absolute worst. I started May 15th trying to get two sets of two products and they were finally installed yesterday. So, it was three months to get these products. And I couldnt use my oven because the door wouldnt close. And twice, the wrong parts were sent. They even said they would definitely get the correct parts to me via mail but I never got them, so then I went to customer service. Awful. I got the right parts only on the third time because I called the customer service woman who was terrific and helped me as much as she could. Ive also called an appliance dealership that I work with in Pennsylvania and talked to the repair people here in New York who sell Viking and they have both said theyre not recommending anybody to buy Viking anymore because their repairs are so awful.

My wife liked the style as well as the lights of the Viking Refrigerator and the salesman in the store recommended it. Their customer service was also the best. The only thing were not crazy about is the ice maker. Its got the arm but I dont know if its done on sensors where it doesnt overflow and doesnt really fill the refrigerator in. But then Viking is great and we love it.

My husband has always liked Viking. I replaced all of my appliances at my previous house three years ago because I also like the quality and the reliability. However, when I bought my first set of Viking appliances there was an issue with the dishwasher. It came without the kick plate. I had to communicate many times with the people at Pacific Sales and I ended up going through Viking directly to get the parts that I needed. It was really a great big headache. This time, there was an issue with the newest appliance which was the Viking stand-alone oven range. The door to the oven was not closing properly. I tried to get Pacific Sales to rectify the situation and I ended up going again directly through Viking because Pacific Sales is incapable of good service.My favorite feature of the Viking range is the easy way that it cleans on the top which has the little magnetic burner covers. I’m very OCD so it’s very nice to be able to take that all off, clean it really well, put it all back together, and it still looks like brand-new. I really love my appliances. Somebody tried to talk to me into Thermador and I said that Im going to stick with the Viking because I like them.

Admittedly I am an appliance snob. BUT I will not purchase an appliance just for the name. It needs to work well. I want to get my money's worth. This microwave is by far the best microwave that we have ever owned. We have had it for a month and everything we have cooked, warmed up or softened in it has been perfect. There aren't the usual hotspots that are in most microwaves. Even microwave popcorn is fluffier and has fewer un-popped kernels than our other microwave had. I truly LOVE this microwave!

When the Viking refrigerator and the wine cooler were brought in by the installers, they damaged the handlebars and two of them had scratches. They hit the door entry area, too, so they damaged that as well and my contractor had to fix it for us. The two refrigerators were also not installed the way I wanted them to be installed and the doors were not in line with each other, so they were a bit off. Theres also a half an ounce of leak periodically occurring on the wine cooler side. The installers set the refrigerators in and put in the backing for them to be stabilized. They leveled it a bit and locked it into that 2x4 in the back. Then they left without installing the trim kit so my carpenter had to figure out how to put it in. The trim kit was for the refrigerator but we ended up installing it on the wine cooler side since that didn’t have a trim kit. Ben, from the Odmus Company, told me that I was supposed to use the trim kits for both sides, the refrigerator and the wine cooler, to make them look right and uniform. He said he would install them for me so I should get them. So I ordered another trim kit for the refrigerator but later, he said that there was supposed to be another kit for the refrigerator as well. This was never brought to my attention until months after I purchased the items, so I’m disappointed about that. I paid $1,000 for the installation and trim kits thinking that the installers would finish the job and do it correctly, but it wasn’t done so. I reported it to Viking and to the store manager, but I never received any calls from BestBuy about this issue. It’s been five months since I bought the refrigerators. BestBuy held on to them for me until I was ready for the installation, then they were installed in my house two months ago.I talked to someone from BestBuy last month and told them about my problems with the installation process. They got the original installer back to help me and they’re going to replace the handles, straighten out the doors for me and install the trim. But most of the work has been done already, so I dont see why I have to pay for the installation when the installers didn’t install anything. They just delivered the items and set them up. Other than that, I love the Viking refrigerator and the cooler, except for the leakage. They’re great refrigerators and I would recommend them to others. Since the installation process is the most difficult job, people have to make sure that Viking would do everything that they’re supposed to do and that they complete the job.

I had some friends with Viking refrigerators and I liked its style such as the outside of the door and the way it looks in the kitchen. Theyre well-made and I like the interior spacing of the shelving. The drawers are nice and wide too. Im very comfortable with Viking and I had a good experience with them.

I bought the Viking range. I thought they actually could be sturdier or more solid than they actually are. Also, when you buy the products within the instruction manual, you get that piece of paper that you’re going to fill in and send back to Viking. It’s for the warranty so it gets registered. Four of them came back, return to sender, which I found very strange that they were preprinted Viking pieces of paper. All you have to do is put your name and address in front of them and put in the mail, and yet they all came back. I didnt call because I figured, I bought them from Pacific Sales and they had the information regarding them, so the warranty would be through them. I didn’t really think twice about it. And then, I managed to register some of them online, but then, I think two of the products weren’t even online to be able to register, which I thought was a little strange too. You need some ways where you feel confident about it the warranty process. Even so, Viking Ranges has been pretty good.

My Viking range is great and I really love it. Its a beautiful stove and I love the classic look. I have more of an elegant kitchen and I think it really adds to the whole look of the kitchen besides being a great appliance as well. The convection oven part is a lot better than the Frigidaire I had before. I also like how the simmer seems to be a lot better cause I can put the flame really low.

I will never but another Viking appliance. Our Viking appliances are also 6 years old. We have $30,000 Viking appliances in our kitchen. They are six years old. Three years ago the refrigerator/freezer leaked water all over the hardwood floor, causing considerable damage. Last fall, our closed system failed (the compressor and entire cooling system - a repair costing more than $2000). At the time, Viking told me that a failed closed system is not unusual for the age of our refrigerator! It sounded ludicrous to me, but because that “piece of junk” matched everything else in my kitchen, I sucked it up and spent the money to repair the refrigerator.Then two weeks after the closed system was replaced, Viking sent notice about a hinge recall, claiming the door could fall off. I did not see anything wrong with my refrigerator door hinges, but I called Viking and was strongly urged to replace the door hinge. Immediately, after replacing the hinge there was a significant problem. Now, the door does not close properly. Lo and behold, six weeks later, at the end of 2011, Viking issued a second hinge recall and this time offered customers a reduced price of $4470 ($4100 plus tax) to buy a new Viking refrigerator. I contacted Viking’s customer service immediately because I wanted to know if Viking was willing to reduce the replacement cost of a new refrigerator to help compensate me for the major repair I just incurred.After 3 months of phone calls and emails waiting for Viking to respond to my request, I finally sat on hold for 20 minutes waiting for a customer service representative (I use this term loosely) who was authorized to help. I explained the fact that I was willing to replace my refrigerator if the cost was truly $4500; but since I just spent more than $2000 on repairs, this new replacement refrigerator would effectively cost me $6500. I asked if Viking would be willing to reduce the replacement cost in any way. I was told, No, the price you have is the price youll pay. I inquired why Viking had not made this replacement offer when my closed system failed before I sunk $2000 into this refrigerator just 3 months prior. I was told that was beside the point and I could take the offer or not, but there is nothing more Viking will do. I advise anyone and everyone who has not already made the purchase: dont buy Viking! This is a mediocre refrigerator, but their customer service is by far the worst and most insulting I have encountered. Yes, I will be buying a Sub-Zero to replace this piece of junk and use a front panel to match my other graphite grey appliances. Note: For others with graphite grey appliances, I have found an Italian laminate by Abet Laminati that matches perfectly (879 Colorpact-sei is thicker than the regular product). I have had a test door made up to be sure it is a perfect match.

I was doing research and my sister had a Viking range, and then I started looking into Viking appliances. I liked them, plus they were made in the USA, and thats how I ended up buying a Viking refrigerator. Its a good purchase. I bought it from my dealers here in the Portland area. Its been excellent with the reps. The salesperson was very knowledgeable. He offered me different kinds and I said, Listen, just tell me about Viking right now, and he said, Okay. The ref I got has two features that I like. First, the temperature is very constant, and is exactly what the ref says. Second, theres a little ozonator inside the ref for keeping the food fresh and not smelling.However, I am going to call Viking because we have a little issue with the refrigerator. When I open the door, the drawers on both sides where you put your veggies in wont stay and would slide out if I dont put something underneath, like a piece of towel. This appliance is not leveled well. Other than that, its perfect. Hopefully, somebody can fix my refs drawers so they will not slide when I open the main door, because thats very annoying.

My previous range was also a Viking, when I went to replace I looked at a number of different models and ended up with another Viking. Love the range. The only issue is that the burners aren’t sealed so it difficult to clean.

The Viking range is a quality product but we had a very rough start with it. We got a $10,000 range and its not a cheap item by any chance. But the handle on the small oven door was not mounted properly. It was crooked. And then, the igniter on both ovens didnt work properly. One oven didnt work at all. It would get hot once and then, wouldnt, and would turn off. And the other oven would click, click, click a whole bunch of times every time it went on an on-off cycle. So were not too thrilled. They should do a better job inspecting and testing the product and shouldnt be delivering defective items. In the Vikings website, their request for help is broken. I went in the customer support area and requested help. It triggered an automated email that told me that they were going to look into my question and respond soon. I also got a second email that was an error, that said some other email was undeliverable. And then, I never heard back. So Im guessing that the email was my request going to some support on the Viking side and for some reason, it didnt go through. It was a fiasco. When I told the vendor who sold us the oven of the problem, they were quick to respond. They gave me the name of the local repair guy who provides support for Viking. They were scheduled to come within a couple of days but they didnt come, call or follow up. So a week later, I called them and they sent somebody but didnt fix it. They ordered a part, and two weeks later, theyve never called us back. So I had to call them back. I escalated and they sent somebody who was sharp. He had to adjust the igniter. It wasnt sparking close enough to the burner so the burner wasnt lighting up.To make the long story short, the salesperson at the store should have called us and followed up to make sure our problem got fixed but never did. They did not even check that the range was delivered. Then the repair people dropped the ball and never followed up with us. So it took us almost a month from when it was delivered to when we were able to use the oven. Other than that, everything is working fine. We love the Viking range. Its a very nice stove and the cooktop is great. Its nice to work with and hopefully will last a long time. Were happy with it but their support system is pretty badly broken.

Viking had the best reviews so I chose to go with them. The range that I got from them looks nice and really good. Its quality is great.

My beautiful Viking refrigerator with freezer on the bottom was not quite three years old when the freezer section starting to build up ice to the point where I could not open the freezer door. Luckily it was still under warranty and the repairman installed a heater probe kit to keep ice from forming. Not quite one year later the problem occurred again. The repairman came and repaired it. Now we are 35 days later and the problem has occurred again. Viking’s solution is to install a new heater kit. That’s a total of three times in 14 months. I asked Viking if they could help with this latest service charge but they said ‘no’ because it is no longer under warranty. I think if people are having this problem repeatedly they should either find a remedy or replace the refrigerators. I think Viking should stick to ranges.

We have had the thing since 1999 and it has never lived up to what it was cracked up to be. It does no good to call Viking. When they first answer the phone, you will think you are on a straight track to be taken care of, but once you get to the source, all you will get is the runaround. The oven has had trouble a number of times, it is always the igniters that are bad. As for the broiler, we just learned to live without one, it will not last long when they change the igniter for some reason. What I dont understand is how this company is still in business? There needs to be someone to start a class action suit against this company. The burners work, but there is no such thing as low. If you turn something to low, it will still burn whatever you are trying to cook. All the heat is on the outside edge of the burner. Our Viking range model number is VGIS360BDSS, serial number R06289813435. I would not advise anyone to buy such a piece of high price junk.

The quality of the Viking stove is not up to the price that I paid it for. The quality is extremely poor. Ive had numerous problems with it and working with the company for any issues that Ive had has been extremely difficult and poor. Theyre not very helpful and Ive given up working with them. Be very leery with Viking.

I wanted a commercial grade oven for the new house because I do a lot of entertaining so I got a Viking range. I, however, had problems with it. Six out of the eight burners failed during the installation. I then called in warranty replacement and they sent the company out and theyre supposedly on back order. Ive been waiting for the replacements for six weeks now. I have two working burners for a $13,000 oven. Im not happy at all.

The service couldnt be worse. The 48 refrigerator unit overall is very nice - unfortunately the support staff is awful. This will be my last Viking unless something changes fast! I sure miss my Sub-Zero! The rep also lists an incorrect phone number on her email which just blows me away - when I email her it takes almost a week to get back to me as well.

My friends have some Viking Ranges and Ive cooked in a restaurant that had one. I got one too but the service at the store was not a very good one. I love the range especially the griddle in the middle of the stove. The heat is very consistent too which is nice. I enjoy my Viking range and it makes me want to cook more.

We werent die-hard Viking fans but we fell in love with an orange stove that we walked by. It feels quality and I love it with one stove to the next. Also, I have these rolling racks in the oven and that’s an improvement. Viking gave us a tremendous deal but the stove was a lemon. It must have been fixed five to 10 times and it couldn’t stay fixed. But Viking was nice enough to replace it without us asking for it. The replacement has been great but the circumference of the circle is a little hot. It’s always cooking on the outside of my pots. I wish the range had a smaller circle. Other than that, Viking proved that customer experience matters and I tell everybody how good they were.

I purchased my Viking refrigerator along with my Viking stove and dishwasher with my new townhome in 2003. I had to have service within the first year for my Viking refrigerator and then again. I guess the freezer had shut down and water had been on the bottom of the freezer, then froze and had to try and scrap it off. I called the repair and he supposedly fixed it, but then it became rusted. I had other problems which I won’t get into. The list goes on, but now for the last year (8th year) there is a cooling problem and the alarm goes off constantly. Had the repair guy out here and so he said what I may need, which will now cost me $1000 but he is not sure that will fix the problem. My neighbor has put thousands dollars into theirs and now it is not even repairable.Of course I have called Viking several times and they do nothing for me. My repair man came out again and told me what they were offering 1/2 off a new Viking, but who can afford another $3600 plus tax when the first one was expensive enough? I don’t seem to have a choice because I don’t know if I can fit anything else in my built in and match, etc. Something should be done about Viking. Pay up. That’s all I have to say. I need a new refrigerator and they should pay for it. Let’s do something. They are getting away with it!

Viking Refrigerators quality is good. However, the freezer was broken a couple of months ago. So the whole thing just freezes. We called for service and the technician showed up the next day and fixed it. For two years that Ive had it, my experience with them has been good.

I was looking at Thermador, Viking, and Wolf, and read reviews on all of these. But aesthetically, I liked Viking better in the price that I was looking for. I love it. I like the burners, the handles, the very large oven, as well as the top and bottom trays that move on the inside. I have the 36-inch, with a six-burner and the size is great. I went from cooking on electric to liquid propane, so its a little different. It took me a bit of time to get used to the timing for the oven, but now that I do, I like it because it cooks so much quicker on the stovetop. The oven is a little bit slower, but it seems to make the heat evenly dispersed, so it cooks much better salmon, chicken, and quiche. Any issue that I had, Viking resolved immediately. They were honest, efficient, very responsive to any calls, and had great customer service. They were really good to work with, and the installers did a great job. I couldnt be happier.

I picked the Viking range because one, it was the recommendation from the appliance salesperson that I was buying from. And then two, it came with a package deal with the dishwasher although I upgraded that anyway. The third one is simply its aesthetics and capabilities. Its been excellent so far.

We purchased all Viking appliances back in 2012. We had to throw out the dishwasher in 2015 when our service agreement was over because it was not worth the money to pay to keep fixing it. I reached out to Viking many, many times with no luck. Appliance repair companies dont want to touch Viking products because it is usually a no fix situation. Our icemaker has been broke for 2 years on our fridge and we cannot get anyone to repair it.

Same issues as most everyone else. Viking refrigerator model #DFRB530 has been a nightmare. Constant broken and cracked drawers, ones are the door so bad that they randomly just bust loose when you open the door and smash jars and bottles all over the place. Ice maker works when it feel like it, and door makes very weird sound that is progressively getting worse.... Now Im wondering if I will just fall off as others did? All this after paying $12,000.00 for side by side top of the line units that have been nothing but a disappointment! My Sub Zero that I had for 20 years I put in basement to use as extra refrigerator until it breaks. Its still going like a champ! Never ever again will I purchase a Viking appliance, and like others we live in very high end neighborhood, and I will spread the word to everyone I know, building or remodeling, to steer clear of Viking!

I went to a place called Ferguson which is like a home builder showroom and I looked at all the different refrigerators. I liked the interior of Viking the most, and the way it looked and the way that it was organized inside very much. That was the deal that sold it. However, when the refrigerator was delivered, they must have dropped it which caused a series of things to go wrong with it. It was replaced right away and we’ve had the one that we have now for two months. It’s working fantastic. I love the layout and the drawers for the meat, cheese and vegetables. It’s so easy to use and I also like the door where you can put a variety of things. The first time, I talked to the dealer when I registered my product and the second time, since I had an account already, I logged on to that account and registered the second one. We dealt with a third party that was the repair person for Viking and they were very good. They came in from Austin to work on ours. We have the dishwasher too which was a bonus when we bought our refrigerator. I didn’t care for it at all at first because it was very different from an American dishwasher where it dries everything completely because it’s eco-friendly but I understand now how it works. So, Im really enjoying that too and I love it.

Viking is known as a higher end appliance, and were really happy with the quality of our refrigerator. The ice maker is louder than I would like, but it doesnt go off that often. I really like the amount of capacity in the refrigerator because for this size of refrigerator that we were looking at, Viking has the highest capacity. Go ahead and buy a Viking fridge.

We had built a new home and were interested in top of the line appliances. Wolf and Viking Ranges stood out, but we decided to go with Viking since we got a good price from them and it fits what I was looking for. I got a six-burner range, a grill and two ovens from them. In my kitchen, I have a total of three ovens since we do a lot of the holiday stuff here. It works out beautifully when I’m doing Thanksgiving, Christmas or when I’m trying to cook a big meal. I have enough room for everything. The top is gas and the ovens are electric. I love the fact that I have a griddle there. Everyone can be working on something so it works out well for my family. We’ve had a good experience, up until were trying to get the small oven fixed. We had a problem with it and a chip needed to be replaced. So we had the workman out and were waiting for him to replace it. We had to argue a little to get them to come out to fix what was wrong and that was a bit of a problem. I got upset but my husband managed to calm down and get them to do what they needed to do to repair the oven. But Im still waiting for it to be fixed.

I saw the Viking refrigerator in the store and I liked the way it looked. I liked the way the handles were. It pretty much had straight lines. Weve had it for a couple of months now and we love everything about it. It’s the first time weve had a bottom freezer. Before, we had a side-to-side which my wife and I both hated. Because with the side-to-side, at least at the time that we had it, you couldnt even get a pizza a box in there. Although there was an issue with the trim kit that we got, I cannot brag enough about Viking. When I called to report that problem, they put me in touch with the right person right from the very beginning. I took pictures of it and sent it to them then they looked at it and got right back to me. They said, “Guess what? You found something we didn’t know about. We actually have a problem with the manufacturing and so we’ll get it corrected. He said they would get another one sent right out to me and he did. Even after I got it, I got a phone call, following up, to make sure that we got it. They could not have been better.

We received our range and it was installed in our home. Everything worked fine for a day. Then, the oven stopped working. We called for a service technician to come out. They came out, did some adjustments, and nothing worked. He couldnt get it to fix so he said that we got to order new parts. I told him that it is a brand-new range and I asked why we need to order brand-new parts. So, it arrived faultily. The parts were back-ordered for probably a month. We spoke to our regional representative, trying to figure out what the holdup was. Of course, it was blamed on COVID and I understood that. Then the parts came and the service technician installed them. Everything was working when he was here. He left that evening. I went to make dinner and put a chicken in. An hour later, the oven was lukewarm. It didnt maintain its flame. The next morning, before I called them, I thought to see what was going on. It would go through its clicking cycle to ignite. It’s a liquid propane system. And we ordered the correct range.That morning, it went through its cooking cycle like it always does and didnt light. We tried it again and then a fireball came out the bottom of it. I called the technician and told them what happened. I also called our regional representative and told her what happened. The technician was busy and couldnt come out ‘til the next week. Then he came back out and looked at it. He called the Viking service line and went through all of the suggestions that they made. He could get the small oven to light, but could not get the bigger side to light, and now has ordered another part. I think its the igniter or something like that is not working. I just got a phone call this morning that were on the schedule two weeks from now to get it repaired. Right now, I’m not very happy. We can use the top, but we cant do anything in the oven. Its pretty frustrating, especially since this is supposed to be top-of-the-line. So, basically, we have a brand-new piece of metal sitting in our kitchen that we cant use to its full extent. The most frustrating thing is were not getting any discount or benefit. We tell our representatives whats going on. We even said that we wanted another one because what if something happens to this one again? I dont know why that wasnt offered, again, ‘cause its a brand-new thing and its faulty when it arrived. I understand its a big piece. Its not like something that I brought home in a bag. It involved shipping and people installing it. But were kind of stuck as a consumer. Our technician is great. Theyre highly recommended. It’s no fault of them. Its the product and these arent cheap. Essentially this thing is the price of a car.

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when its opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesnt dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesnt do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if youre in the market for new appliances, DO NOT buy Viking!

We remodeled our kitchen and have replaced all of our appliances with new Viking models to include: a 6-burner, 2-oven range; a 36 built in freezer, a 36 built in refrigerator, 2 dishwashers, a microwave and a double electric oven with French doors on top. I have had problems with not one, but ALL of my appliances within the first two years of owning each of them. The problems that were covered under warranty eventually got fixed, but the service provided in Rancho Santa Fe by the southern California servicer recommend on the Viking website (Executive Appliance), has been slow and unreliable. I was without a freezer for two weeks and only got it fixed because I repeatedly called them to chase the electrical board part and their technician (after losing several hundred dollars worth of food). The refrigerators hinge had a metal part that literally broke apart and fell on the floor. Again another, several week wait to get this fixed. Both dishwashers stopped working within the first two years and have been repaired and are working, but one has control buttons that constantly stick and the paint labeling the buttons is rubbing off. The electric oven does not heat evenly and the food at the back gets cooked faster, so you have to rotate your cakes and cookies or use the convection feature to minimize burning at the back. The small oven in my gas range does not work consistently, so I just use the electric ones now. So, if you intend to use your appliances regularly, I would advise avoiding Viking. Like other reviewers, its just a fancy name badge on your appliance, whats beneath is not well constructed or reliable. I am so DISAPPOINTED and will NEVER again purchase a Viking product. I cannot imagine how they will stay in business with such unreliable products. I am just furious about the time and effort Ive had to spend getting things fixed that are not even old. I guess I should have kept the very old appliances - - at least they worked.

Horrible dishwasher. A yard hose would do a better job. The top tray was never stable so I threw it out! Now we have only the bottom tray. Sometimes I literally have to start and restart up to 7 times for the cycle to catch. Btw, Viking refrigerator works exception but the clear hard plastic interior trays/covers cracked every three months. After the third time they replaced the butter cover, meat cover, etc. I was advised they would no longer honor the warranty. Redic company!

I’ve owned Viking Refrigerators for a while. Ive had my old one for 20 years and I bought a new one due to its brand and reliability. I also like its look. Ive had my new one for about three months. But the quality becomes questionable after 10 or 15 years and it becomes very expensive to maintain. Also, the issue with the two I have right now is that with the way they are designed, regardless of the temperature, everything freezes over in the top shelf. Everything gets slushy, especially beverages. It almost makes the top shelf unusable and I have to move all beverages to the bottom. I can only store limited stuff up there, otherwise, it’s gonna freeze over. They should at least have a cover on there. Also, they should extend the warranty.

I have a Viking stove - the broiler broke. The repair person says we need a 6 position selector switch that is no longer available - PJ030015. I called Viking and they essentially said, Tough luck. Your expensive stove is useless because we dont have parts anymore. Outrageous.

We special ordered our Viking range in white on May 13, 2017 and were told it would be 6-8 weeks for delivery. Our range was delivered August 5th with no explanation of the delay. When our range was removed from its pallet and packing material removed, we discovered the door and lower cover panel were both dented. Our selling dealer quickly noted the damage, but installed the range with the promise to have both pieces replaced. It is now November 10th and we are finally scheduled to have the damaged pieces replaced on 11/18. We are patient people, but the delay in the original delivery date and the long wait for replacement parts seems unreasonable. No reason was ever given for either delay and that makes our experience with Viking only satisfactory. We were fortunate that the operation of our range was not compromised and have been using it since delivery in August. It performs flawlessly and does meet our cooking needs. However, the center burner doesnt seem to work correctly (it never goes to high) but we are hopeful that when the service tech comes to replace the dented pieces, he/she can make a simple adjustment. My husband and I do wish that there was direct communication from Viking beginning at the original order date. To date, we have never heard directly from Viking until this. Knowing the status of our order would have been much appreciated, given the substantial cost of our Viking.

When we remodeled our kitchen I decided to purchase all Viking appliances based on their reputation, and I thought they were built in the US. I have had issues since day one and have never really had anything resolved satisfactorily by Viking. My double oven has slow heating up times, uneven cooking, even on convection, and now has issues with the digital timer. My biggest disappointment however is the refrigerator. I was so excited to have a large all refrigerator in my kitchen. It has had multiple cooling problems since day one. I think the real problem has never been diagnosed and is now so bad that it is not fixable. I have spent over $2000 on repairs and it still doesnt work. The door is simply too heavy for the hinges and will not close in the top left corner. This produces massive condensation on the inside which freezes. It also causes uneven cooling where my vegetables in the crisper at the bottom are frozen and the milk on the middle shelf is warm. We have replaced the gasket and adjusted the hinges but it simply will not close the gap. This is a design problem. Disgraceful for a product that cost over $7000. As of yet Viking seems on interested in resolving a problem. They are certified repair company has said that they are unable to help any further.

I liked how the Viking products were built. They seemed very sturdy and the quality was very good. I love the high powered burner. Theres one thats super high power so I can boil water really fast. But recently the timer broke on my range. I called the repairman who found damage to the door. The range was working fine but this was something that couldnt be repaired so it was a big deal. He then contacted his Viking rep but afterwards they sent me an entirely new range and covered the installation. They were no longer making the model that I had, so I ended up with an upgrade and I didnt have to pay for a thing. I was blown away.The issue with the timers is that when the oven is heated up really high for cleaning, that destroyed the timer mechanism. The ranges dont come with a timer anymore and they had improved the range since I got mine in 2012. They sell a kit in case peoples timers go out. But what they did for me was amazing. They stand by their product. I will be a Viking owner for life.

Save yourself the trouble and read all the previous one star reviews. I wish I had done that. Two years ago when building my dream kitchen, I splurged and purchased a Viking stove. The stove would not heat up consistently as many others have noted and I finally called Viking for advice. Apparently, the warranty period had changed from 3 years to 1 year so I was on my own. They gave me an authorized dealer and I had to pay $450 for a service call and new igniter part. I was not happy but at least my stove would be working properly. Its now just three months later and again the same thing is happening. The oven turns on but in the middle of cooking, the igniter keeps clicking and the temperature does not remain consistent. Its hit or miss whether youll be able to cook your food. I had a GE stove in my previous home that cost a fraction of my Viking stove and it worked perfectly for 10 years and was still going strong when I moved. Dont waste your money on this overpriced defective product.

Purchased top of the line Viking fridge for 10K 3 years ago and about 9 months after purchase the crisper drawers were collapsing down onto the bottom shelf of the refrigerator making about half the fridge unusable. Viking sent out their service company and changed the middle shelf which the crisper drawers hang from and changed the slider brackets. Worked fine for about 3-4 months and then the same thing happened again. Viking came out and changed the parts again with exactly the same type of parts. Worked fine for about 4-5 months and then the drawers started collapsing down again when you would open a drawer. Well this went on for 3 more additional services and I think at about the 3rd or fourth service Viking said the fridge was out of warranty! LOL!I informed them that you cant replace defective parts with the same exact defective parts until the warranty runs out and then say the fridge is out of warranty. So they sent a repair company back out who charged me $149.00 to look at the crisper drawers laying at the bottom of the fridge and said yep theyre broke and left. Then they sent a different service company out and they changed the parts again and again it failed after several months.So I decided to take matters into my own hands and I rigged a plastic spacer and thick brass washer behind the middle shelf to kind of wedge the crisper drawers in place. That has held up but was only suppose to be a temporary fix until Viking came up with a permanent solution. Kim from Middlebery that owns the Viking brand said they are working on it, that was back in February and now its radio silence 3 months later. Kim asked me at that time do I want them to come out and fix the shelf till the engineers come up with a solution. I said no my Rig is working so far and no sense having Viking come out and waste both our time and money installing more defective parts. Well no good deed goes unpunished cause it looks like Im stuck with my fancy refrigerator being rigged up so that its functional. And oh by the way the crisper drawers are now all cracked and the sliders broken from falling down so many times.This is frustrating, embarrassing and not right, to spend ten thousand dollars on whats suppose to be a superior brand and have it fall apart and get no company support! Our KitchenAid fridge lasted 20 years and we could have bought the exact replacement for 2 k less! But we wanted to upgrade but instead got a tremendous downgrade. If you want a built in stick with Sub Zero. Thats why my son in law Vince The Builder only uses Sub Zero in his multi multi million dollar homes he builds. He will soon be doing a video of my fridge for his 200K instagram followers to show his clients why he wont use Viking appliances. I hope this saves the next person from going thru the same ordeal as me.

I got a very basic range and I like its quality. It heats up quickly. But I noticed when I put a pizza pan that I could fit in my old oven in this oven, it goes up onto the lip of the shelf.

I like everything about the particular Viking refrigerator that I bought. Its very quiet and the quality is very good. The lighting inside is amazing and the outside and drawers are nice. However, their setup was totally not what it shouldve been. They came in, put in the refrigerator and that was it. When they set it up, they put the handles on and they left. But the handles need to come back off to get the plastic out, which they never did, so it was there. It took me about two weeks to peel off the plastic thats so tight on that refrigerator. It was like pulling off glue off the refrigerator. They came back once and the guy was late, and I had to go to work. And then I never recalled them to come back. My husband peeled off the rest. Also, when you pull out the drawer on the bottom, the other drawer comes out with it, and you have to push it back. Other than that, Im really happy with the refrigerator. Its really nice and I love it.

Our fancy refrigerator was replaced 3 times before we had a fully functioning refrigerator. First the doors did not align. Second and third time the ice maker did not work and finally on the third attempt the refrigerator install was completed.