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Viking Dishwashers
Viking Dishwashers

Viking Dishwashers

Florence, Italy is known for outstanding food, delicious wine, impeccable design and attention to detail. Complete your Viking Tuscany kitchen with an Italian Provincial style dishwasher door panel that fits on any Viking dishwasher.

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Viking Dishwasher Error Codes, Viking Microwave Error Codes, Viking Range Error Codes, Viking Refrigerator Error Codes,

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Viking Dishwasher Troubleshooting, Viking Microwave Troubleshooting, Viking Range Troubleshooting, Viking Refrigerator Troubleshooting,

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Viking Dishwasher Repairs, Viking Microwave Repairs, Viking Range Repairs, Viking Refrigerator Repairs,

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Related Pages:
high efficiency dishwasher, residential dishwasher repair, house dishwasher repair, local dishwasher services, dishwasher repair nearby,




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Viking Dishwashers


Product Reviews:

I am very disappointed with Viking. I purchased a Viking Dishwasher (Model
I am very disappointed with Viking. I purchased a Viking Dishwasher (Model VDB450SS, Serial No. 081910D00018347) for my home and subsequently registered the product. I was never notified of a fire hazard recall on my unit (Recall date: April 10, 2012; Recall number: **) which states [c]onsumers should immediately stop using the recalled dishwashers and contact Vikings hotline for a free in-home repair. I discovered the recall on or about January 25, 2016, when my units electrical circuit ceased operation and I inquired about service. Thankfully no fire. I called the recall hotline, (800) 241-7239, was assigned Customer ID No. **, and was promised a repair kit would be delivered to my home within 15 business days. On March 1, 2016, I call back to the hotline to report that the repair kit still had not arrived, and I was advised that the issue was escalated and that another kit would be sent because they could not trace the 1st one. On March 24, 2016, I again called the hotline because no repair kit has been received. I was told that the company answering the hotline reported the matter to Viking and while I was placed on hold, they tried without success to reach Viking. I left my cell number and demanded a call back. The failure of Viking to timely address the recall is unacceptable. My family of 4 has been without a dishwasher for 2 months now.
Published: March 24, 2016
Kevin of Basking Ridge, NJ
Source: consumeraffairs.com

We purchased all new Viking appliances for a new home we built. The Viking
We purchased all new Viking appliances for a new home we built. The Viking dishwasher has never worked properly since the day we bought it. I have had it serviced several times and the service agent suggested that we try to have it replaced since it didnt work. I tried to contact Viking by phone and spoke to Tim **, Kai ** and Brittany. I never received a callback. I then emailed their west coast general manager, Randy **, who did not even take the time to respond. They have an arrogant group of people working there who are not interested in satisfying their customer. I am going to trash this dishwasher and buy one for 1/4 the price that will work ten times better than this one. Viking has this great name in the industry when in fact, their products are terrible and they dont care about their customers.
Published: January 6, 2016
S of Camarillo, CA
Source: consumeraffairs.com

The dishwasher had problems working within the first few months. We thought
The dishwasher had problems working within the first few months. We thought we just did not know how to use it. We have a three year warranty. Two and a half years later, we finally called for a warranty service call. We were told that Viking has a recall on all their dishwashers. We have had three service calls to date, its still not working. The service person has replaced almost every circuit board, wiring loom, motor, pump etc. Now we need a fourth service call to replace another circuit board. I am now asking Pacific Sales to replace my dishwasher. I was told no by one of their employees. Im now waiting for a manager to call me back. I am insisting Pacific Sales replace the defective dishwasher they sold me.
Published: December 4, 2011
Peter of Thousand Oaks, CA
Source: consumeraffairs.com

Ive been using Viking for the past 13 years but I dont think Im gonna buy V
Ive been using Viking for the past 13 years but I dont think Im gonna buy Viking appliances moving forward. I was very happy but not anymore. I have lots of properties and in most of them are Viking. I like the design of the refrigerator but in the past three years, the refrigerators are very bad quality. They just keep breaking down and all the repair people would come in and say not to get Viking. I like too that the dishwasher can have the filter but it breaks too often. Last year, I spent over 20 grand but some stuff was on backorder. So, I told the supplier that bought one for me to put in my invoice that I bought two. Then, when I asked for the rebate, they said that I didn’t qualify because I have one invoice. Even though the guy who I bought it from said it was gonna be okay, I didnt get my rebate of 5%. They could have looked at my file and made an exception because they would be out of pocket fast and it wasnt my fault. They should have fought with the reseller, but I didn’t bother. So, theyve lost a loyal customer.
Published: April 24, 2020
Dominick of Los Angeles, CA
Source: consumeraffairs.com

We live in a rural area fifteen minutes from the Interstate freeway. Five y
We live in a rural area fifteen minutes from the Interstate freeway. Five years ago we purchased an integrated Viking dishwasher for top of the line bucks. It took Viking five service calls to get it running and it has performed flawlessly until now. So we call local appliance dealers and none of them service Viking. We call Viking and they tell us there is no local factory authorized service. However, they give us names of repair services who should be able to help us. All but one refuse telling us they have problems dealing with Viking and therefore servicing their products. The only one who would deal with the situation tells us the main circuit board is shot and the minimum charge for the service call will be around $1,100 to change out the $250.00 part due to travel time. We are about a one hour drive from Medford, Oregon. We are replacing a perfectly good machine to the tune of $1,200.00! Viking sucks!!!
Published: May 13, 2017
Richard of Fort Jones, CA
Source: consumeraffairs.com

Im satisfied with the quality of my Viking Refrigerator. I had three Viking
Im satisfied with the quality of my Viking Refrigerator. I had three Viking appliances and when the dishwasher was having an issue, they replaced it. I was satisfied with their customer service.
Published: December 2, 2018
Michael of Huntington, NY
Source: consumeraffairs.com

In our kitchen, we have a Viking cooktop and a Viking dishwasher. So, when
In our kitchen, we have a Viking cooktop and a Viking dishwasher. So, when we moved into this house, we decided to go with Viking to complete the set and for the quality. I purchased a Viking Series 5 built-in refrigerator through Best Buy. It was delivered and installed, and it was working fine for about two days. Then, one of the hinges seemed to have broken on the door. I went back to Best Buy and told them about it. They said they would order a new one and have it delivered, take the old one and send it back. This was about six weeks ago and the new one was supposed to show up yesterday. I got a phone call in the morning saying that it was not gonna show up. Its been quite frustrating to call me the day its supposed to arrive and tell me that it was not gonna come. They scheduled a day that it might come which is for August 28th but I got three different emails, which all say 28th, 29th, and 31st. So, I dont know what day its actually coming at this point.Originally, I thought it was only gonna be five weeks. So, they offered for me to purchase a substitute refrigerator until the other one came in and I could return the substitute at a later time. If it was gonna be another five weeks, we can live with it but the door thing has been getting progressively worse to the point where Im the only one in the house that can shut it. Its a 48-inch refrigerator, so its a heavy door. You can lift the door up to get it to shut and it seals once its shut. Also, to add insult to injury, when you pull the door down of the Viking dishwasher, theres a rubbing noise and you have to sort of push it a little. So, Ive been trying to call the appliance vendor that we got that through, but I cant get a call back from them. When Viking works, it’s great. But when there’s an issue, it can’t get resolved. And Best Buy is throwing Viking under the bus saying that they were the ones who didnt deliver it.
Published: July 16, 2020
Michael of Poolesville, MD
Source: consumeraffairs.com

My Viking refrigerator and dishwasher are just over four years old. We have
My Viking refrigerator and dishwasher are just over four years old. We have had constant problems with the fridge beginning within a year of purchase. Ice maker replaced twice, unit not cooling, plastic cracking, doors not sealing. We have had the entire unit replaced, since then the ice maker is still working but the plastic is cracking again on the covers to the butter storage. The dishwasher has been repaired at least twice, once due to a fire hazard recall. Now it doesnt dry the dishes and needs repair again. In over 30 years of homeownership I have owned several homes with other appliance brands at much lower cost - have never had any single appliance come even close to having major issues such as this. When I paid top dollar for professional appliances I never expected this low level of quality.
Published: January 13, 2015
Wendy of The Woodlands, TX
Source: consumeraffairs.com

I recently purchased a Viking dishwasher. Was in the in the middle of remod
I recently purchased a Viking dishwasher. Was in the in the middle of remodeling my kitchen. When I came to take the dishwasher out of the box it had a dent on the front door and the top right-hand side of the unit I called customer, and the lady told me they do not cover Freight damage. They will replace the door but not the unit. I go to install the unit and there is water coming out of the hose. I called customer service again and they told me they do not cover that and they can only replace the door. Thank you Viking.
Published: November 18, 2019
Mark of San Diego, CA
Source: consumeraffairs.com

We purchased a complete Viking kitchen with two dishwashers. The dishwasher
We purchased a complete Viking kitchen with two dishwashers. The dishwashers, for the money spent, do not live up to Vikings reputation. The dishes are, for the most part, not clean nor are they dry when the cycle is done. Also, the dishwasher is always wet inside causing it to have a really foul smell. I am sorry to say that I have not referred Viking to friends who were building house and ones who were redoing their kitchen. I am sadly stuck with these worthless dishwashers. Had we only known!!
Published: July 10, 2013
Lori of Levittown, PA
Source: consumeraffairs.com

I am hoping (but not optimistic, after reading these reviews) that my Vikin
I am hoping (but not optimistic, after reading these reviews) that my Viking dishwasher can be fixed. Model # is VDB301SS. We moved to a new home over the summer & as much as I have loved my new kitchen, I HATE this dishwasher!! Isnt Viking supposed to be top-of-the-line?? This is not cutting the mustard--literally!! I have to SCRUBBB everything before putting it in & once cycle is finished, everything is still very wet. UGHHH! It goes through the motions & makes you think its cleaning, but really isnt. (Kinda like my 10 yr old....) Missing my Whirlpool Gold series. :-(
Published: October 21, 2014
Shelly of Southlake, TX
Source: consumeraffairs.com

I purchased all Viking appliances thinking they were high quality. Unfortun
I purchased all Viking appliances thinking they were high quality. Unfortunately, I had problems from the start...especially with the dishwasher. Like many other customers, the silverware basket began falling apart within the first year. I complained to Viking and left with the impression they just dont care if you are satisfied or not. I cant stand the thought of paying up to $80 for a new Viking basket- after paying so much $$$ for the dishwasher in the first place- so I am still using the broken one currently held together with zip ties. If that wasnt enough, the start button on the top edge that turns the machine ON failed. That cost me close to $200 to replace one tiny electronic part. I have a small apartment size dishwasher in one of my rental units I paid only 1/4 of what I did for my Viking and it cleans dishes so much BETTER than my expensive Viking. DO NOT BUY VIKING APPLIANCES. You will regret it.
Published: May 19, 2015
Darlene of Healdsburg, CA
Source: consumeraffairs.com

I ordered the Viking over the phone with someone. I had to wait for the hoo
I ordered the Viking over the phone with someone. I had to wait for the hood and the dishwasher for quite a while, but it was okay because we were waiting on other stuff for the kitchen remodel. I like the style of Viking Ranges and nobody else makes red in that kind of an industrial feel. Its quality also has been great so far. I like all that all the burners are the same size and its iron top is simple. It was pretty good and I’m glad that they just left it to me to install. However, the dishwasher that I’d gotten originally from them has no damage on the outside but was all dented on the inside, so I don’t understand how that could have happened and I didn’t realize this until I went to put it in after having it for 20 days after they delivered it. Then at the beginning of March, it stopped working. The pump that takes the water out just continually would run and it would never start another program. Viking replaced it for me because they couldn’t find a service person in my area. But they wouldn’t just send it to me to put in, so I had to deal with letting an installer put it in. The installer did not do a great job so right now, I have to go back and level it. Now I have to find some additional insulation because they took that with them and they didn’t put all the insulation in the front so it’s louder now. They also didn’t put one of the screw covers on and it’s a stainless steel screw on a black background so now the black tic-toe panel on the bottom has one screw that’s glaring. I gotta fix those things and I’ll paint the screw. I wish they would have just sent it to me and let me put it in, but they insisted on it. In terms of the way they handled the situation, I thought I was dealing with someone who wasnt able to make any decisions. It took them from the beginning of March until they put it in on Thursday to get a working dishwasher. But I would still endorse my friends in getting Viking because I think that’s not necessarily a manufacturing problem.
Published: April 26, 2018
Michael of Kerhonkson, NY
Source: consumeraffairs.com

I found Viking Refrigerators at the expo 10 years ago and I bought a refrig
I found Viking Refrigerators at the expo 10 years ago and I bought a refrigerator-freezer. I thought I was buying a decent product, so I was happy but it has been problematic. The door springs have been replaced twice and I just had the evaporators replaced to keep it from draining water all over the floor. There is a probe that hits the drain and the freezer. I’ve had people come out two times to clear the sink or leaking all over the floor. I bought a warranty on it and they took care of it at that time but it was an expensive thing to have. There have been multiple issues over the years and the interior of the refirgeartor-freezer was cheaply-made. The pieces of metal that they stripped across the top of the glass, on the shelves, fall off regularly and do not hold on. There are things that dont fit, the finish is not good and the drawers dont close evenly. You got a crisper drawer down at the bottom, but it hangs halfway out. The plastic was cracked in a couple of places and they said that those were cosmetics, so those werent under warranty. They look great but I may have done better buying a GE rather than going and spending the money we spent on these. Their work at some of their parts were still under warranty that they just fixed but I spent $2,600 on repairs three weeks ago. Viking Refrigerators refer you out because they don’t have their own service team and I worked with a company called Lakeview. The tech that worked on the refrigerator-freezer used to be a long-term employee with Viking prior. After he put it back together and I opened the freezer baskets at the bottom, the piece of trim flies. We put the trim piece on the wrong side and they need to be rotated. I dont know what they cost now but they were $6,000 aside. For the amount of money you spent for refrigeration, you would expect it to be a lot higher in quality. I had Sub-Zero before and I replaced it but I may have been better off going back with another set of Sub-Zeros, knowing what I know now. Unfortunately, I am done. Im just getting ready to buy another microwave. I was trying to get a Viking guy to call me back from one of the showrooms and Ive left messages for them a couple of times but they dont return calls, so its frustrating. Since I got a Viking microwave and the whole interior of it has corroded the part, its basically a throw away. It cost $700 to get another microwave in there. Sharp makes them all and Viking is their later one. So, I bought a $200 unit that gets the logo stamped on it. I also had a Viking dishwasher that I put in 2008 and I had to replace it two years ago. It just came apart. They didnt have parts for it because the maker of the dishwasher went out of business so, I went and bought another new Viking to put in there. I also bought vents and re-did the whole kitchen with Viking.
Published: December 11, 2018
Thomas of Longwood, FL
Source: consumeraffairs.com

Im an architect and I work for a multifamily development group. One refrige
Im an architect and I work for a multifamily development group. One refrigerator wouldn’t go into the defrost cycle. We’ve had two different local appliance repair companies. The resident asked us to replace the fridge because it’s giving him fits and he’s a VIP. This is a penthouse unit, which is why we went with Viking appliances. Now, we’re waiting on a mainboard and a defrosting panel and waiting on parts is very frustrating.Ive had some difficulties with dishwashers too. Its not so much the quality of the manufacturing as it may be how they were installed, unpacked. Some of the soundproofing and gasketing on the bottom of the dishwashers have fallen off. Theyre also a little too high tech for our residents. We had people do a lot of research on how to use the dishwasher.
Published: January 7, 2021
Daniel of Metairie, LA
Source: consumeraffairs.com

This dishwasher is really great. Love the stainless steel look. It matches
This dishwasher is really great. Love the stainless steel look. It matches my stove and hood. It has lots of storage.
Published: July 18, 2018
Maymay
Source: bestbuy.com

Up until it broke, I was quite happy with my Viking refrigerator. But it br
Up until it broke, I was quite happy with my Viking refrigerator. But it broke in November (the evaporator failed - still under warranty). A service company came, diagnosed the problem and ordered the part December 5. Today it is March 10. In February the appliance repair company called Viking and they were told the part would come in February 26 and that it would be sent out by overnight air when it arrived. February 26 came and went. No word.Yesterday I called Viking and spoke to a customer service rep who took my info and told me someone would call me back. No one called. Today I called and spoke to a different customer service rep and was told that there is no expected arrival time of these parts to the Viking factory. I was told some people are waiting 6 months or a year. Im sorry but I call BS on that.Heres the thing: This is a popular model of refrigerator. Clearly they must be getting these parts at the factory and installing them in new product to be sold while ignoring current customers like me. Not only is this bad business, I believe it is dishonest when they tell me that none of these parts have come in. Im kind of an in internet guy. This is the first review of this situation that I have left. There will be more. Viking is making a mistake. If they rectify it I will come back and modify this review. But dont hold your breath. And if you want your food cold, definitely consider what might happen if your Viking refrigerator stops working.
Published: March 10, 2021
Joseph of Westport Point, MA
Source: consumeraffairs.com

We bought a home and had the full line of Viking appliances put in the home
We bought a home and had the full line of Viking appliances put in the home. The dishwasher has broken down roughly 6 times in 4 1/2 years of use with a family of 4. The worst part is that once it breaks down it takes about a week to get a service tech to your home and EVERY TIME Viking needs to order parts. Parts take 4-6 weeks to arrive!!! So every time the Viking dishwasher breaks down we have no dishwasher for about a month to a month and half. So in 4 1/2 years our Viking dishwasher has been off of service for about 6 months. Customer service will not help and you CANNOT get transferred to a supervisor. Viking rep REFUSES to transfer us for additional help. I have NEVER seen such poor service with any company let alone one with appliances at the high price point of Viking. The plastic in the refrig cracks and has been replaced 3-4 times in 4 years!! DO NOT BUY VIKING IS MY BEST ADVISE. It is not worth the money and NO customer service!! I have to give them a rating but, 1 Star is TOO HIGH!!
Published: March 24, 2015
James of Wildwood, MO
Source: consumeraffairs.com

We remodeled our kitchen and I got all Viking appliances. We wanted a highe
We remodeled our kitchen and I got all Viking appliances. We wanted a higher-end brand and I knew Viking was considered in the top-of-the-line tier. It was between Viking and Sub-Zero but Viking had a special – the dishwasher was free. Overall, I’m happy with the quality. There are just a couple of things that bothered me. The fridge had deep scratches in it and we hadn’t made them but I didn’t notice until the 30 or 90 days so they wouldn’t do anything about that. Also, two months into it, the fridge light went out. The freezer light also went out. I was just really worried about what would happen once we were out of warranty. I told them to come and change it right then. They extended the warranty for three months but there have been some issues that cause me to worry. It would give me more peace of mind to have more of a warranty. I wouldve preferred a whole year added onto that.The produce drawers are at the bottom and although I don’t have my drawers overloaded, they can get full and I can see they get off-kilter because there are these weird short tracks that move that the drawers hang on to. So it’s a little bit hard because you gotta take the thing apart to clean it, at least with the way my kitchen is set up. I’m sure there’s a purpose for that but I think it shifts and then my drawer falls. I wouldn’t be surprised if they came up with a slightly different design. On the other hand, there’s a lot that I really love. Everything is a lot more visible with this and one of the reasons I liked the single door was for the big, wide area to put things like a pizza or a party tray. So that really comes in handy. I also like that on the door of the fridge, this one has metal railing, which I like way better than plastic. That’s what my last refrigerator had. I also love the pull-out freezer. I love that there’s a little tray basket top. That did have an issue where it rusted for some reason but they changed it out for me so it’s good. I appreciated that.
Published: May 26, 2020
Janine of Oceanside, CA
Source: consumeraffairs.com

I bought a Viking 6 Burner Ranch and dishwasher. We finished the kitchen an
I bought a Viking 6 Burner Ranch and dishwasher. We finished the kitchen and tried to connect the ranch and dishwasher by July 2. I tried one whole week to make that dishwasher work but finally called for support. I got an service appointment 5 days later and they found out that the brand new dishwasher pump is not working. We order the parts. The installer company told me it is on back-order for 10 days. After 6 days and no news I informed viking and then the drama starts. Now I am still waiting for an exchange or part to fix my washer. There is no communication. The Veronica ** rep forward my case to a manager who has still not contact me. I have no answer since 3 weeks now and a broken new machine. This is the worst and rudest customer service I ever experienced for buying their expensive products. I cannot recommend that company at all.
Published: August 1, 2017
konstanze of Kingston, NY
Source: consumeraffairs.com

Broken for 4 months.. Repairman kept ordering new parts.. Came again yester
Broken for 4 months.. Repairman kept ordering new parts.. Came again yesterday and said needs to order more parts.. We are all done . Ordering a Bosch this week.. The dishwasher is 3 years old and inside is rusting.. What a piece of junk!!!
Published: April 13, 2014
Colleen of Windham, NH
Source: consumeraffairs.com

We built a new home in 2011 and cook and bake regularly. Wanted what we tho
We built a new home in 2011 and cook and bake regularly. Wanted what we thought were the BEST Appliances in the world but to our surprise the refrigerator and the dishwasher are the WORST!!! Our warranty ran out in August 2014. I called Viking to help us with the cost of the computer board in the refrigerator that doesnt work which means my refrigerator and freezer do not stay cold. The dishwasher takes hours to go through the shortest cycle, horrible! Shame on VIKING for not standing behind their product. I would not recommend anyone to purchase Viking Products.
Published: January 14, 2015
connie of Hudson, MA
Source: consumeraffairs.com

Electronic control in door failed within the first year - replaced under gu
Electronic control in door failed within the first year - replaced under guarantee. After 2 years water leaked because of a torn rubber door seal. At 3 and 1/2 years, while replacing another rubber door seal, discovered that the metal internal bar to which the bottom of the door attached had rusted and sealing screws no longer attached. Am completely disgusted with this supposed premium and professional dishwasher (actually, according to its back, made by Electrolux as is the Viking Pro refrigerator) - no one at Viking will discuss this, and at least one customer service person told me I was out of guarantee and out of luck.Will NEVER purchase a Viking appliance again! Their quality is suspect but the lack of customer support is evident.
Published: August 4, 2014
Bruce of San Diego, CA
Source: consumeraffairs.com

Where do I begin. 4 and half years ago, we remodeled our home and bought Vi
Where do I begin. 4 and half years ago, we remodeled our home and bought Viking appliances which we have been very happy with EXCEPT for the horrible, horrible dishwasher. It has NEVER worked properly, EVER. So much so that after 2 years, I got Viking to replace it with a new one and its still doesnt work well. It spontaneously starts beeping, non-stop, the cycle takes FOREVER. I hate it, I hate it, I hate it. A friend recommended to get a less expensive one, stainless steel but that will work better. Thats all from me.... Grrr.
Published: December 16, 2014
cecilia of Los Angeles, CA
Source: consumeraffairs.com

This is my email to Middleby Residential who own Viking: Hello, On 7/19/201
This is my email to Middleby Residential who own Viking: Hello, On 7/19/2016, I purchased the following appliances for a total price of $42,500: 1-Viking Professional 7 Series VGR7488BSS 48; Wide 24; Deep Natural Gas Range, 1-Viking VCFB5363LSS 36; Professional 5 Series Upright Freezer with 19.2 cu. ft. Cap, 1-Viking VCRB5363RSS 36 Professional 5 Series All Refrigerator with 22.8 cu. ft. Capacity, 4-Viking RVEWD330SS 30; Wide 1.6 cu. ft. Electric Warming Drawer with Temperature SE, 1-Viking Professional 7 VDOF730SS 30 French Door Electric Double Wall Oven with 9.4 cu., 1-Viking RVM320SS 24; Wide 2.0 cu. ft. Microwave Oven with 16; Diameter Turntable, 2-Viking VDW302SS 24; 3 SERIES Energy Star Fully Integrated Dishwasher with 14 PLACE, 1-Viking VRCO5240DRSS 24; Outdoor Series Undercounter Beverage Center with 5.3 cu. ft.I chose Viking because of its reputation as an elite brand and their strong commitment to customer service, even though lesser brands seemed to offer more gadgets for less. My hope was that a big investment in appliances would mean less maintenance headache down the line and the Viking name will preserve the resale value for my house. Unfortunately, Ive had nothing but trouble since. Ive had multiple issues with the fridge (4 axial fans replaced, Defrost terminator replaced, defective bolt in fridge door replaced), the freezer (rust on the ice drawer), both dishwashers (electronic card/display already replaced on one and currently needs replacement on the other, Diverter valve replaced on the other), the microwave (electronic card/display currently needs replacement. It is worth mentioning that the appliances werent in use until late January 2017 since the house was still under construction.When all these issues started, Ive contacted your customer service number and was referred to one of your certified repair services, Executive Appliance Service in Garden Grove, CA. They can confirm all the issues mentioned above as they made NUMEROUS service calls to my house. I was about to call them again to replace the electronic display for both the dishwasher & the microwave when I realized that the amount of times Ive had to service those appliances is excessive & abnormal. Ive had to purchase a very basic appliance package for a guest house at the same time Ive purchased the Viking package and I havent had a single issue with them.Thats why I decided to to share my concerns with you and ask what could be done for me. Did I purchase what would be called a lemon in car terminology? Can you send someone to take a look at them? How can you help me with all the issues I mentioned & restore my trust in your brand? Thank you very much for your help & understanding. Looking forward to receiving your response.Their response was to cover parts only for the dishwasher. They wouldnt do anything about the microwave and said that rust inside the freezer is a cosmetic issue therefore would only give me %15 off their ice drawer which came out to $218.37. When I said that Id want them to cover parts and labor for the dishwasher & microwave, they refused. The appliances I purchased are most definitely defective. There are many similar complaints on the Better Business Bureau website. STAY AWAY AT ALL COST!
Published: October 6, 2021
Randa of Trabuco Canyon, CA
Source: consumeraffairs.com

My husband bought the Viking dishwasher and he wanted a matching appliance.
My husband bought the Viking dishwasher and he wanted a matching appliance. We did the purchasing through ABT and they’re great. We think that Viking is a good brand and it looks nice. We got the French doors and set it side by side, like our old KitchenAid which was there when we bought the house. Our Viking refrigerator is fine, but the clips that hold down the racks in the freezer keep coming off from day one when we havent had it for very long, six months at most. ABT came out last week but they never did anything about the clips. So I told my husband to make sure to ask them about it when they come back out. We’ve called ABT to have that corrected. Were waiting for them to call back.Theres also one minor thing. Most refrigerators have feet you can adjust if it needs to go up or down an inch. Viking doesnt have that. We have a two-inch gap at the top of the refrigerator, between the old cabinets and refrigerator. They were able to adjust the KitchenAid to go up to it and with the Viking, you can’t. But I liked the style of the French doors and those big shelves and big, perfect trays.
Published: April 23, 2017
Nancy of St Charles, IL
Source: consumeraffairs.com

I bought a new house and the builder offered Viking. Compared to GE, I pick
I bought a new house and the builder offered Viking. Compared to GE, I picked Viking. However, its not so great so far because not only were the refrigerator shelves broken, I also get a lot of inconsistent temperatures inside. And everything freezes at the the top and bottom shelves. Things are going really bad. So, theres no good circulation of cool air. I sent an email to them a couple of months ago to see if they can send me a replacement but I dont have anything yet. I had a dishwasher that also broke down within a year. I had a lot of difficulty getting through to Viking. I was trying to tell them what happened. It took them a long time to understand when I called them. I asked them if they can just replace the dishwasher because Ive been waiting long to get it fixed. They sent me to the customer service but they couldnt understand what I was asking them to do. They were reaching out to the appliance repair guy when I was asking them to replace it in the first place. I had a very frustrating time. Thankfully its repaired now but it took them two months to get it fixed. I always thought Viking was a very good brand. Im very disappointed. Im not really recommending Viking to any of my friends until I think otherwise.
Published: November 20, 2016
Surya of Andover, MA
Source: consumeraffairs.com

When we came in, the refrigerator was brand-new, but the ice maker wasnt ma
When we came in, the refrigerator was brand-new, but the ice maker wasnt making any ice. We thought it was still under warranty, then it wasnt because the warranty started when the builder finished the property, and we purchased it eight months later, then we came in several months after that, so it had been over a year. But then, Viking went ahead and sent someone out and fixed it. They said to make sure that its on vacation mode and the levers up for the ice so we did that. We were there during the summer and we came back for Thanksgiving and it was not working again. It was apparently something a little bit more major. But I love its double doors and where the freezer is at the bottom, and then it has the little buttons on the side with all the temperatures control. We also had a bit of an issue with the dishwasher too. But that was fixed. Were just waiting on a part. Overall, were very satisfied with Viking.
Published: February 16, 2022
Priscilla of Carbondale, CO
Source: consumeraffairs.com

We have a 40-inch wide Viking refrigerator. I got it through a deal wherein
We have a 40-inch wide Viking refrigerator. I got it through a deal wherein I had to spend a certain amount and when I did, we also got a dishwasher for free. So far, the new fridge has been fine.
Published: June 20, 2020
S. of Nj, NJ
Source: consumeraffairs.com

Horrible dishwasher. A yard hose would do a better job. The top tray was ne
Horrible dishwasher. A yard hose would do a better job. The top tray was never stable so I threw it out! Now we have only the bottom tray. Sometimes I literally have to start and restart up to 7 times for the cycle to catch. Btw, Viking refrigerator works exception but the clear hard plastic interior trays/covers cracked every three months. After the third time they replaced the butter cover, meat cover, etc. I was advised they would no longer honor the warranty. Redic company!
Published: March 22, 2015
Cathy of Flagler Beach, FL
Source: consumeraffairs.com

We purchased a brand new house in March and because of COVID, we only moved
We purchased a brand new house in March and because of COVID, we only moved our things in and we just stayed at our other home in the woods for a couple of months. When I went to use the dishwasher in May, it didnt work. I called for a service call, and each time that I would call, it would be a month-long wait. I had my three adult children here for a little while, and working from home, it was three meals a day. I would call Viking and leave messages and people wouldn’t call me back. When someone came, they said they fixed it and left. I started the dishwasher that night, and it did not work. That was on a Friday.I called again on a Monday and the service department was supposed to be contacted or they would come contact us. That took another month and then that fix also did not work. After that, it was more calls and more waiting at least a month for having an appointment. The whole process went on for many months and I was really frustrated. I never had one working here until this last visit a couple weeks ago and all I can say is it’s repaired now. For my other home where I have an old Viking dishwasher that needs to be replaced now after 20 years, its not gonna be Viking.
Published: August 22, 2020
Amy of Green Bay, WI
Source: consumeraffairs.com

I purchased a Viking package, should of looked into the dishwasher before I
I purchased a Viking package, should of looked into the dishwasher before I made them replace my first dishwasher after it broke 7 days of using it. It caused so much damage to my custom kitchen. Now that its leaking again, it caused more damage to the kitchen cabinets that I might have to remove the granite counter top and sink! The damage is probably 3x the amount of a viking dishwasher. Its been over a month of waiting to be fixed and still it hasnt been fixed
Published: February 28, 2020
Enza of Staten Island, NY
Source: consumeraffairs.com

Viking refrigerators had the designs we were interested in so I bought from
Viking refrigerators had the designs we were interested in so I bought from them. But the quality is very substandard. They had to replace the first refrigerator because it was defective. It took eight service calls with countless calls back and forth over a period of seven months to finally replace it. Then, they shipped a new one and before they installed it, the installer scraped off the insulation on the outside of the door. It was a custom ready refrigerator so we installed our own custom panel on the outside of the refrigerator. So now, we’re getting water drippage between the refrigerator door and the inside surface of the custom panel onto our hardwood floors. And the food is freezing inside the refrigerator.I’ve been going back and forth with Viking for a couple of weeks about this and I found out that they changed the engineering on the door. They’re saying that they can have new doors installed but they can’t be held accountable if my custom panels won’t fit the door. They’re not giving me any help. I called Juanita, the supervisor in the customer service department and she doesn’t answer our calls and doesn’t return calls readily. It’s ridiculous. My whole kitchen was breaking. I have this very expensive 42-inch side by side refrigerator, the dishwasher and the warming drawer. All the appliances are Viking. And then I don’t get straight answers from them at all. It wasn’t a good experience. I would not recommend it.
Published: August 2, 2017
Larry of Boxford, MA
Source: consumeraffairs.com

I like the reputation of Viking and I got my appliances from Best Buy. The
I like the reputation of Viking and I got my appliances from Best Buy. The interactions I had with the reps for the refrigerator was okay, but it was a terrible experience for the dishwasher. The quality of the refrigerator I’ve received from Viking is good. I like the size of it, the width, and the depth. I like the icemaker in it, too. It is good and it doesn’t glop the ice altogether. I like the lighting in it and the feel of the doors. However, the refrigerator was damaged during the delivery process, so I contacted Viking and it took multiple emails, and I threatened to return the product to get somebody from Viking to commit to getting it fixed. On the other hand, the experience of getting the dishwasher has been a really bad experience and would probably make me second-guess buying Viking in the future. I paid for it in July, but I just got it after meeting with the manager of Best Buy two weeks ago. It took eight to nine months to get a dishwasher after I had paid for it.
Published: April 5, 2019
Derek of Davisburg, MI
Source: consumeraffairs.com

The house that my wife and I bought in 2016 has Viking appliances in the ki
The house that my wife and I bought in 2016 has Viking appliances in the kitchen. The refrigerator was a 2012 model that was installed and purchased in 2013, so we were a little disappointed that it released all the Freon and was unrepairable by 2021. Were disappointed that though the Viking Refrigerator that we had to get fit in the space for the one that we had without having to redo cabinets, it no longer has a water dispenser in the door. That was a big letdown.We also had to replace the door seal on a dishwasher and Viking had stopped making replacement parts for it. We ended up replacing the entire dishwasher. The repair service is a real pain in Connecticut because theres only one authorized company. To get them out to actually look at our refrigerator, even on an emergency basis, was a matter of weeks.
Published: July 8, 2021
Michael of Darien, CT
Source: consumeraffairs.com

Wife and I bought a house with a beautiful kitchen. We saw the Viking profe
Wife and I bought a house with a beautiful kitchen. We saw the Viking professional line in the house and it seemed like a blessing... until we moved in and the nightmares began. Two months into our living there, the dishwasher and refrigerator, both 2006 models have already broken several times. Little things are broken all over the inside of the fridge. The freezer does not seem to defrost and Ive manually had to chop out ice from the pan inside, which is nearly impossible. Dishwasher cannot get dishes clean at all, leaves a deposit. Weve been using citric acid and scrubbing inside of washer by hand... no effect. We know an appliance repairman and he has a policy of not touching VIKING at all costs. Our nearest repairman who says they will fix is miles and miles away, and gives a no guarantee disclaimer on all things related to Viking. Another guys asked us for an up front retainer and our credit card before hed even start and when we said no (seemed shifty) he said good luck because nobody wants to touch them. My parents had a GE refrigerator for 40 years. Our last fridge was Maytag and was 1/8 the price, no probs. Had a $200 GE dishwasher in old house that did a better job and no breakdowns for 10 years. Stay away from Viking.
Published: July 28, 2015
Dan of Cudahy, WI
Source: consumeraffairs.com

We had good luck with our Viking dishwasher and we really liked that a lot
We had good luck with our Viking dishwasher and we really liked that a lot so we ended up doing the Viking refrigerator. We bought it from Best Buy and the woman was really knowledgeable and knew the brand well. She made the experience easy. I like that the Viking refrigerator is a counter-depth unit that we didnt have to have a built in. It was perfect for what we were looking for cause we didnt want to remodel the kitchen right away. The refrigerator also doesnt mark up easily and its perfectly designed. The drawers, cabinets and storage spaces are very well-organized. We dont have any problems shifting things around.
Published: November 18, 2021
Andrew of Poughkeepsie, NY
Source: consumeraffairs.com

We were shopping around and looked at Viking. We looked at the outside and
We were shopping around and looked at Viking. We looked at the outside and the description on the panel but didnt do research. We also compared and heard about the Viking reputation. We thought that Viking was a high-quality product so we bought the refrigerator and dishwasher. Surprisingly, there were minor problems all along so we kept calling the service. We were a little disappointed because our old kitchen had a custom built-in refrigerator work 23 years and never had a problem before it broke down. The Viking refrigerator door could not close properly because a mullion glide did not fit. The problem did not occur after the first service and the second service occurred this afternoon where the rep was very courteous and knowledgeable. The servicemen delivered and it seems working now.
Published: November 23, 2017
Cheng of Warren, NJ
Source: consumeraffairs.com

OMG do not purchase under any circumstance unless you want to overpay for a
OMG do not purchase under any circumstance unless you want to overpay for a dish drying rack. Ive had it 2 years and it has gone down more than 8 times and it take an eternity to get repaired. They use breakable plastic in all stress points, the plastic latch keeps breaking, over and over and over again again again. Each time it breaks its a month of downtime and I hate doing dishes by hand. Been without a working dishwasher for over 4 months in last 2 years. Nightmare. It is a good drying rack after you have hand washed everything. Always breaks during major holidays. Plastic plastic plastic makes this a super unreliable low quality product. Do not buy.
Published: May 18, 2015
Douglas of Farmington, CT
Source: consumeraffairs.com

I bought a house on June 1 that has all Viking appliances. Since I bought t
I bought a house on June 1 that has all Viking appliances. Since I bought the house, the start button has broken twice, each time taking 2 weeks to repair. Luckily the old owner purchased an extended warranty so it was covered, but I literally used it twice and the button broke again. He told me to tap very lightly, but even with that, a tiny plastic part cracked and the dishwasher wouldnt work.Then I received a notice that an electrical part in the dishwasher was on recall and would take 14 business days to arrive at my house, at which point I could schedule a repair person to fix it. Again, the dishwasher will be out of service for 4 weeks. I called Viking and asked them to extend the warranty because the dishwasher has so many problems but they declined. They said the start button will be covered for a year, but labor isnt covered once my extended warranty is up. Ive never had a dishwasher problem before, and this one has only worked for 4 washes in the last 3 months. Save a lot of money and aggravation and pick a different one.
Published: August 24, 2015
Jenn of King Of Prussia, PA
Source: consumeraffairs.com

Our Viking refrigerator is fine. I’ve only had it for two months, but I f
Our Viking refrigerator is fine. I’ve only had it for two months, but I found that I’m having to figure out where to put stuff. It seems small inside. I dont know if I would repurchase another refrigerator like that because of the compartments. If you have very tall things like milk and wine, it really makes it hard. You can take out the other shelves, but then you have no place to put stuff. And this is my first thanksgiving, and I’m really dreading to figure out how I’m gonna put stuff in the refrigerator. I’ve emptied everything out of the little vegetable things to put my dishes in there. Also, I haven’t figured out how to clean the outside of it yet because it seems like I’m always messing with it. Overall, compared to other refrigerators, our Viking is kinda cumbersome to me, but I’ll figure it out.
Published: November 22, 2019
Jackie of Atlanta, GA
Source: consumeraffairs.com

A buddy of mine who has called me told me about Viking Refrigeration and I
A buddy of mine who has called me told me about Viking Refrigeration and I said that I would get it too. My refrigerator is working great and my favorite feature is the internal water dispenser found on the door. Then for the dishwasher, I had to call the Viking dealer for repair. They came and repaired it under the warranty and kept me up to date on getting the part. It has been an excellent experience.
Published: March 1, 2017
Frank of Oakland, CA
Source: consumeraffairs.com

The Dishwasher door broke within 5 month. The dishwasher does not clean wel
The Dishwasher door broke within 5 month. The dishwasher does not clean well and has a musty smell. Stove grate is chipped and rusting within 5 months. I am not happy. With the quality of your product for the price I paid I thought it would be better.
Published: October 5, 2019
Karen of Milford, CT
Source: consumeraffairs.com

Faulty control board on Series 325 dishwasher. Two year old unit was no lon
Faulty control board on Series 325 dishwasher. Two year old unit was no longer under warranty of course. No help whatsoever from Viking. Replacement Viking control board costs 4 times a Whirlpool board. Nothing special about Viking model other than the name. I will never buy another Viking appliance.
Published: May 13, 2015
Patricia of Marietta, GA
Source: consumeraffairs.com

Viking customer service, should be called customer LACK OF SERVICE. 30-40 m
Viking customer service, should be called customer LACK OF SERVICE. 30-40 minute hold times on phone, lack of knowledge of product parts. Viking has discontinued the part for an 8 year old dishwasher, and only resolve is to charge you for a new appliance, with less discount than I can get at big box store and a charge for installation. Do not use Chesterfield Appliance for Viking repairs. Overpriced and not knowledgeable about product.
Published: October 3, 2018
Leslie of Saint Louis, MO
Source: consumeraffairs.com

I bought my home 2 1/2 yrs ago with a really beautiful kitchen. All applian
I bought my home 2 1/2 yrs ago with a really beautiful kitchen. All appliances are Viking and the agent kept telling me they are the best products on the market.We have the two drawer pull out dishwashers. From the time we bought the house they do not clean anything properly. I have had technicians out various times, some telling us that cascade powder doesnt work and we must use gel capsules. Even if we wash the dishes thoroughly before they dont come out clean. I need them to work as they match everything in my kitchen.My viking microwave also doesnt work properly so I just use it to reheat. This house was remodelled around 5 yrs ago and from the time we moved in it was terrible. Who needs to clean dishes thoroughly before putting them in the dishwasher to find them still marked when you take them out. My daughter has the same crockery set and has a cheap dishwasher and hers come out spotless. Please someone help me as I need everything to match in my kitchen. Viking service are a waste of time and money. Thanks.
Published: November 13, 2014
Denise of Palos Verdes Estates, CA
Source: consumeraffairs.com

Viking refrigerator is very expensive at $13,000 plus tax. However, it was
Viking refrigerator is very expensive at $13,000 plus tax. However, it was not that great because within a few months it stopped cooling down. On the contrary, it was warming up so it was losing a lot of food a couple of times. Luckily, it was under warranty so they replaced the fan, but that shouldn’t happen with a $13,000 refrigerator. I was not happy with that at all. We chose Viking because when we bought this house, they had used Viking professionals. We just wanted to match it when I replaced the dishwasher and the refrigerator. They have a good brand name that’s supposed to be really good quality, but it isn’t. Im building a house in Malibu and I don’t think Ill get another Viking because of that experience.
Published: August 3, 2017
Antonette of Calabasas, CA
Source: consumeraffairs.com

The refrigerator appeared to be nicely made, and it had a very nice exterio
The refrigerator appeared to be nicely made, and it had a very nice exterior finish and design. It also had a good price point relative to other built-in fridges and a very nice incentive plan in effect when we made the purchase. I went from a freezer combo to this 42-inch side-by-side refrigerator. I love opening a smaller door whenever I go into the refrigerator. I really like the interior lighting and the space at the very bottom which allows you to put in a full pizza pie or deep-dish thing in there. Even though its a very shallow fridge, its got a fairly open spot at the very bottom, which I like a lot. All the bins seem to be very nicely made. Im pretty happy with the fridge. The only issue I have with the freezer is that the cold air from the freezer compartment coming into the refrigerator comes in at one spot at the top. So things next to that will have a tendency to freeze, especially if something warm is put somewhere else in the fridge.I bought the Viking refrigerator from Best Buy and they were helpful. They had difficulties in the delivery mostly because of supply shortages and also in terms of getting here in the time frame that my association allows. The biggest issue I had was that they didnt install the refrigerator properly. They never screwed it in. They left about a 3/4-inch gap above the fridge in the cabinets. I went online and figured out how to jack it up, which I did, and leveled it and screwed it in. So all looks great now. But I did most of the installation myself because the guys didnt know how to do it. It didnt bother me that much because I didnt pay a separate installation fee. But it would have been more helpful if they told me the truth that they arent gonna install it and I should hire someone to do it.
Published: September 12, 2021
Timothy of Fairfield, CT
Source: consumeraffairs.com

We did some research on the appliances before we had our house built. There
We did some research on the appliances before we had our house built. There were Viking appliances at the stores then I ordered and read their book. I thought the quality was good. My granddaughters school had Viking appliances. I talked with the people that run the facility there and asked them what they thought of the Viking and how it worked. They convinced me that it was definitely worth it.All of my kitchen appliances are Viking and I wanted to register for all of the warranties. I went to the Viking website and it would not allow me to do that. Then I was having an issue with the dishwasher, and I couldn’t find in the book to correct it. I ended up having to call the repair personnel to get out of the mode as it went into an error code. I had to schedule an appointment and then it took a couple of weeks for them to get here. I also asked the gentleman to help me register the appliances for warranty and he did that. I gave him the information and he was very helpful. For the money that I spent on this kitchen, I expected a concierge service. But Im pretty much pleased with it. Its pretty good and right now, it seems to fit my needs. I like the way the doors are softly closed in the refrigerator. Its good and its a little larger than the standard size. I also like the ice dispenser. I would like the water dispenser but then that would be an additional cost. Overall, Im well satisfied and I would definitely recommend it to a friend.
Published: March 30, 2017
Carlotta of Loris, SC
Source: consumeraffairs.com

Best of the best. Very quiet operation. Best in quality. Easy water saving
Best of the best. Very quiet operation. Best in quality. Easy water saving cycles.
Published: July 18, 2019
Joem
Source: bestbuy.com

My dishwasher was recalled due to fire hazard. It stopped working. They wou
My dishwasher was recalled due to fire hazard. It stopped working. They would NOT fix it for free. Then silverware basket fell apart with very little use. I called Viking in Concord, CA and spoke to a woman who works for Viking. She said she could order a replacement silverware basket for my tenant (The house and dishwasher is hundreds of miles away so I had no idea of its size.). I paid for the basket and was told it would arrive in 3 weeks. After two MONTHS, it had not arrived, per tenant. I called the appliance store and they called the lady in Concord and she said it had been shipped out twice. However, this proved not to be the case at all. When I spoke to her, she said that due to the fact that the dishwasher was 4 years old and discontinued, she couldnt find any baskets. She had none available and had made no progress in finding me one. She never once bothered to contact me, or the store for two months to inform of us of the situation. She could not give me the size or any helpful information so I could search for it myself. I went out online and found a website that locates parts and I had one ordered in 5 minutes. After I spent $20,000 on VIKING appliances, I have much regret. I will never buy from them again and beware, this is how they will treat you, too.
Published: June 3, 2015
Carolyn of San Diego, CA
Source: consumeraffairs.com

Were having our unit repaired because the icemaker is not working, and itâ€
Were having our unit repaired because the icemaker is not working, and it’s not self-leveling very well. The tech came out three days ago and determined the thing in the bottom needed to be completely repaired. He gave us a quote on what it is going to cost to fix that. Also, some of the lights aren’t working and we have to replace them. We love the industrialized look, but looking at this is a $10,000 refrigerator, one would think that these issues wouldnt be happening, but they are. We also have a Viking dishwasher that has not been hooked up yet, and were crossing our fingers that that will not cause us any more trauma.
Published: December 30, 2021
Roderick of Cincinnati, OH
Source: consumeraffairs.com

VDB450SS - Id like to save time on writing about what is WRONG with this ap
VDB450SS - Id like to save time on writing about what is WRONG with this appliance. All I can say is that this dishwasher has never been reliable since day one. Problems are various. We have to spend so much time and money on fixing it ourselves. Today will be my last attempt to try to make it work. Theres no help or customer service from Viking company, other than youre out of warranty and luck!. I would never buy or recommend anyone to buy anything from Viking. I am surprised that they are not already out of business.
Published: September 5, 2014
Alisa of Pacific Palisades, CA
Source: consumeraffairs.com

The Viking dishwasher was free with purchase of Viking range. I love it! Cl
The Viking dishwasher was free with purchase of Viking range. I love it! Cleans excellent and is whisper quiet. So happy with this dishwasher!!
Published: August 18, 2018
Julesrico47
Source: bestbuy.com

After I bought Viking appliances, Ive been having problems, and the product
After I bought Viking appliances, Ive been having problems, and the products are less than two years old. In the first year, we had a problem with the dishwasher. Something went wrong. But they came out and fixed it. Then we had a problem with the refrigerator. The heater for the ice maker didnt work, so there was water pooling at the bottom and then flat out. They came and they changed the heater one time. Then a week later, the same thing, water was coming out again. They said there was some piece over there that was missing. I was disappointed. A $10,000 refrigerator, and within two years, we have problems. For products like these, it should have a longer warranty than one year. But I like it. It has all the features that I need. Its a stainless steel finish but it has a scratch. Theres a stainless steel repair kit that I have to get to polish it back to before.
Published: August 24, 2020
Lalita of La Jolla, CA
Source: consumeraffairs.com

All Viking appliances provided by the builder when house was purchased new
All Viking appliances provided by the builder when house was purchased new in 2010. Have already had the dishwasher serviced 4 times, had to replace the interior racks, and finally had to remove it and purchase a different one. Now the refrigerator is acting up - service company selected by Choice Home Warranty has been out here 4 times (so far), replaced thermostat, sensor, ice maker, gasket. I have completely defrosted the unit 3 times since September. I am still getting frost in the lower part of the unit. In my consumer opinion, a $10K refrigerator should last more than 7 years. I have a smaller $300 Home Depot HotPoint refrigerator that has been running non-stop (except for 2 interstate moves) and I have NEVER had a problem with it. Seems to me the more expensive one should last longer. Save yourself the headaches and DO NOT get Viking branded dishwashers or refrigerators. And it is difficult to find authorized repair people.
Published: December 13, 2017
Nancy of Prosper, TX
Source: consumeraffairs.com

The Viking Pro dishwasher we had was recalled because the heater would star
The Viking Pro dishwasher we had was recalled because the heater would start fires, apparently about 20 of them! So they sent a tech to fix it - that took 3 months! So we washed dishes by hand. Then after they supposedly fixed the dishwasher it would give error codes like flooding, but it was not doing that it just would stop mid cycle - sometimes. So they came again after much complaining and could not fix it and suggested it MIGHT be a control board problem. Even though when they ran diagnostics there was nothing found to be broken. It was clear to me that fixing the heater problem caused the machine to randomly stop, yet they refused to fix it. Viking wanted to charge me for a new controller board so adding $400 to a unit I already do not trust. Clearly if it worked before they took it apart and replaced the wiring harness and heater then something they did during the repair broke something else!
Published: October 14, 2016
Jake of Maple Ridge, BC
Source: consumeraffairs.com

The Viking refrigerator was my wifes choice. We liked Vikings cooktop and d
The Viking refrigerator was my wifes choice. We liked Vikings cooktop and dishwasher, so we decided to go with their refrigerator as well. The refrigerator that we got is a little noisy, but weve gotten used to it. Other than that, the quality is very good. We had a KitchenAid before in our old house, but our Viking refrigerator does a better job of keeping things fresh and things dont spoil as fast in it. Im happy and Ive had no problems with it.
Published: October 17, 2017
Mike of Carlsbad, CA
Source: consumeraffairs.com

Wish I had never chosen Viking for my kitchen, huge mistake. The dishwasher
Wish I had never chosen Viking for my kitchen, huge mistake. The dishwasher is worse than a cheap $300 Maytag. Its broke down 3 times in 4 years, even when it worked it was junk, didnt even dry dishes. My advice, buy a KitchenAid or Bosch for your appliance. Youll be sorry if you choose Viking. They dont stand behind their products and its costly to fix anything. I wouldnt be surprised if they go out of business soon.
Published: June 13, 2017
Jeff of Durango, CO
Source: consumeraffairs.com

When we bought the house, we had a Viking refrigerator, a hood and a dishwa
When we bought the house, we had a Viking refrigerator, a hood and a dishwasher. When we had to replace the refrigerator, we got another Viking because it would fit in to the space in the cabinetry. We bought it from an outlet store where they receive overstock, stuff that people ordered and didn’t like it or something that had been discontinued. Our new unit is working fine and if that’s the type of refrigeration unit you wanna build in, its a fine unit. But theyre expensive and I would advise others to shop around.
Published: August 24, 2018
P. of Tx, TX
Source: consumeraffairs.com

We were looking for a couple of appliances to buy and for the best deal we
We were looking for a couple of appliances to buy and for the best deal we could get. We were confined to certain specs and the Viking Range fits our needs. I like that it heats up quickly. We also have a Viking dishwasher but it has not been great. The people who came to repair it were nice enough, but weve been waiting to get a part for two months. Still, the Viking dealer is available and good to get back to us if we leave a message.
Published: August 10, 2017
Jennifer of Santa Monica, CA
Source: consumeraffairs.com

From the time I bought 2 top-of-the-line Viking dishwashers, I have had pro
From the time I bought 2 top-of-the-line Viking dishwashers, I have had problems. I am noticing that most people in this room experienced similar laissez-faire attitude from Viking who must have bounced me from one representative to another a good 5 times over the years, only to tell me that my warranty ran out. One lady tried to help me but was swiftly replaced and I never got the attention this needed. $4500 spent and most wash (all of them) end with error/fault codes and need resetting.This message, I hope, will discourage people from being lured into believing that Viking is a stand up company and that they place good emphasis on making sure the client is taken care of. Additionally, where I think they really should rethink the way they treat clients, is that in my case, I am looking to replace refrigerator, freezer and 60 inch cooking surface. They will be missing out on this (however small) amount of revenues. If anyone gets thru to management or customer service for any kind of help, I would like to know about it as I am not yet able to replace it for a competitor and would still like Viking to make me whole on this bad purchase.
Published: June 25, 2014
Martin of Candiac, QC
Source: consumeraffairs.com

Viking dishwasher (we have an all Viking kitchen) has disappointed me twice
Viking dishwasher (we have an all Viking kitchen) has disappointed me twice now in 5 years of ownership. Hoses that are internal to the cabinet just come off which results in leaks. Since this model has a catch pan, a float will result in the dishwasher staying in drain mode. Ive found that short non-barbed plastic nipples will allow hoses to come off over time. Poor design on what otherwise could have been a nice unit since it did a great job cleaning dishes. I just purchased a new unit from another company.
Published: November 24, 2019
James of Howell, MI
Source: consumeraffairs.com

I paid a high price for this Viking VDB 301ss dishwasher which keeps leakin
I paid a high price for this Viking VDB 301ss dishwasher which keeps leaking and the dishes dont dry like they should. Repairman is coming out for the third time. Im very unhappy and would never get another Viking product again!
Published: November 27, 2012
Linda of Holderness, NH
Source: consumeraffairs.com

We have a refrigerator which is only a few years old but my wife wanted the
We have a refrigerator which is only a few years old but my wife wanted the ones with industrial-looking handles so we bought a Viking Refrigerator. Also, a friend said that they would be better than Thermadors and Viking has a good reputation. But it had issues with the cooling that was running almost 24/7. It kept running and running and never shuts off except for five minutes and it will run for another six or seven hours. Then, opening the freezer door, it looked like a mist was coming in from the cooling bins where the cool air comes in. According to the sales guy, this indicates too much humidity but he didn’t really know where this was coming from.We contacted the retailer and a guy came by and said there might be an issue. He suggested waiting until it’s in its final place because its still in the living room. Then, hed come by to level out the refrigerator and freezer appropriately and hopefully, the issue would be addressed. If not, they will have to provide some parts. It was a little disheartening considering it’s a brand new unit we paid a lot of money for. Therefore, we will know more in two weeks once it’s in its final place in the kitchen.
Published: August 10, 2017
Michael of Los Angeles, CA
Source: consumeraffairs.com

I bought the Viking dishwasher about 3 years ago and I only use it less tha
I bought the Viking dishwasher about 3 years ago and I only use it less than once a week. The circuit board has to be replaced for over $550 including labor. I am very disappointed in the quality of this expensive brand. It only has the name!!! My old Jenn-Air dishwasher lasted for years without problem. What a shame! I will never buy a Viking again!
Published: February 19, 2016
Anna of Laguna Hills, CA
Source: consumeraffairs.com

My comments echo the thread. I bought a Viking dishwasher in 2009. Im on my
My comments echo the thread. I bought a Viking dishwasher in 2009. Im on my third repair. It worked poorly when it was up and running. Many of the electronic controls failed (e.g. did not run on pots and pans setting, but did run on normal). Now it simply does not run. I went into the repair shop on 5/14. As of 6/17, still waiting on parts from Viking. Customer service talks a good game, but thats about it. Its talk has not resulted in action. I have made a demand for a replacement washer (good luck right?). Ill update the thread on the outcome.For anyone who is thinking about a Viking, this thread speaks for itself. BTW, reliability issues aside, the parts do not fit (i.e. the rack attachments fall out of their fittings and develop rust. The silverware basket bottoms wear out, thus, allowing silverware to fall through).
Published: June 17, 2013
Frank of Grandview, OH
Source: consumeraffairs.com

Would NOT recommend to anyone a Viking dishwasher... Purchased Viking produ
Would NOT recommend to anyone a Viking dishwasher... Purchased Viking products for newly constructed home 2 years ago. Because it had the Viking name I thought it was a trusted brand. Lesson learned big time to do the homework prior to a purchase. My Viking dishwasher mirrors the innumerable complaints in this thread... Its loud, cycle lasts 3-4 hours (absurd), never dries OR cleans completely... and also has a funny smell. I must also mention the design internally... machines priced at 1K less are more functional and hold more.ONE MONTH AGO as I started washer it made a grinding noise. I located authorized dealer that handles Viking appliances still under warranty (mind you Houston 4th largest city in US and they have one (1) authorized dealer for entire city). It took one (1) week to get an initial appointment - tech arrived week two (2) diagnosed problem, drain pump broken and placed order for new part. Week three (3) I was phoned by authorized dealer and told part SHOULD arrive week five (5) and only given a TENTATIVE timeline as to when to expect tech to return. Needless to say I am not a happy camper, and it should not take over 5 weeks to service a dishwasher. More expensive is NOT always better and VIKING is a perfect example. My advice: DON’T BUY VIKING - do your research!!!
Published: December 4, 2014
Melissa of Houston, TX
Source: consumeraffairs.com

I bought a Viking dishwater 11 months ago. During this time, I had to call
I bought a Viking dishwater 11 months ago. During this time, I had to call their repair representative 5 times. I was very dissatisfied with this as I had paid more than twice an average dishwasher and expected better quality and not worse. I have been using dishwashers for more than 30 years and never had any problems before this one. Last week, the washer broke down again and the repair guy said that an olive pit had gone past the filter and into the drain, and he claimed that this was my fault and the warranty would not cover this situation! Now, I always wipe plates and try to get everything off but it is possible thata pit might be stuck to the bottom of a plate or glass and isnt the filter suppose to get that? I consider the design of the filter to be faulty and called Viking but they would not accept paying for the repair. I will never buy Viking again and will relay my experience to everyone I know and recommend them to stay away from Viking products which are highly priced, have poor reliability, and bad customer service.
Published: August 29, 2013
Sonia of West Vancouver, OTHER
Source: consumeraffairs.com

Purchased one three years ago and are currently on our 7th repair visit. Re
Purchased one three years ago and are currently on our 7th repair visit. Reached out to customer support and there is none. Our latest issue was with the heat pump. Just melted the wires. Checked and they had a recall but it started with models later than ours. This is truly a safety hazard. Not to mention we paid twice what you would normally pay for a dishwasher based on the name and reputation of Viking appliances. We totally regret that decision. No product support, no customer support, how embarrassing.
Published: October 31, 2013
Dennis of San Clemente, CA
Source: consumeraffairs.com

We bought a brand new Viking Professional 301 Series Built-In Dishwasher wh
We bought a brand new Viking Professional 301 Series Built-In Dishwasher when we moved into a new townhouse 18 months ago. It hasnt worked in a month, although we have had 4 service calls and 4 parts replacements in 3 weeks - after the last visit it flooded the kitchen floor after the tech left. I think we have had 8 service calls in 18 months. There is obviously a problem with the dishwasher (it has been discontinued) however Viking refuses to consider replacing it. Viking does not stand by their product - rather than provide us with a working unit, they prefer to jerry-rig a series of failing repairs. This is one of the worst customer service experiences we have ever had. I would not recommend Viking to anyone. I understand that appliances fail, however for us the failure has been the integrity and quality of Viking Customer Service. What a disappointment.
Published: July 28, 2014
Kathleen of North Bethesda, MD
Source: consumeraffairs.com

Please dont waste money on any Viking products! I have had two dishwashers
Please dont waste money on any Viking products! I have had two dishwashers in the past 10 years that fall apart and no longer work. I also have Viking fridge. The drawers broke, builds ice in the bottom of the freezer every few weeks that you have to hammer away to get the door to shut, and have replaced the ice maker twice which no longer works again! I buy bagged ice to fill my ice maker. Viking products stink.
Published: August 19, 2016
April of Rowley, MA
Source: consumeraffairs.com

The fridge experienced two problems after only six years of use that cost o
The fridge experienced two problems after only six years of use that cost over $2090 in repairs. The dishwasher only washes pre cleaned and washed dishes. In other words all it does is disinfect... There are better and less expensive ways!!! And if one has a complaint the standard answer is the lack of FINISH products. Is this real or some kind of scam!!!
Published: December 15, 2016
Susie of Montreal, QC
Source: consumeraffairs.com

We were replacing a refrigerator that was a certain size and Viking was the
We were replacing a refrigerator that was a certain size and Viking was the only thing we could find that would fit without having to redo my cabinet. There was a line or a seam that was in the door panel when it first arrived but it has already been replaced. The ice maker is terrible. Its a very rickety metal bar, whether you put it into on or off mode. I was so afraid to move it because it looks like its gonna break because it doesnt look like something that would be your on/off. It doesnt keep making ice until its full and it barely makes any ice. Everything in my freezer has an icy snowy look on it and anything you put on the top shelf on the left side of the refrigerator freezes. So, we just put a set of water bottles up along the left-hand side of the refrigerator and the top shelf. Weve had it for five weeks or so now because I kept thinking that there was something set wrong. The repair guy thought it could be the steel gasket that goes around the door that suctions on when you shut your refrigerator door. He put a new one on to make me feel better because the only way that I could have frostbite on my stuff is if some air was getting in there. So, theres a whole brand-new gasket installed on that that has nothing to do with it.I reached out to Viking through Friedman’s which was where we bought the refrigerator. Im trying to make the lady who I bought this from figure this out. She got whoever to come and address whatever issues that Ive had so far but the thing with the freezer hasnt gotten any better. They just said it was fine but it’s not. Everythings not being frozen at the right temperature. This refrigerator was the price of a car and its terrible. Its over $14,000 so, I am as unhappy as can be. I cant even believe a refrigerator costs that much in the first place. Then, to think that weve barely had it and its already like this, whats it gonna be like in a year from now. Refrigerators should last 15 years. I had the one that we had before for 14 years. I had it from the time we built our house. In the purchase of getting this Viking refrigerator, I was excited because they said that it was gonna come with a free dishwasher. The dishwasher is even worse than the refrigerator. Its so bad. I dont put things in there with gobs of food on them, but you have to wash them perfectly before you even put them in the dishwasher, because it doesnt get anything clean. Both of them are terrible and Im so regretful. Between the dishwasher and the refrigerator, this Executive Appliance, who Viking uses to service issues when you first buy something have already been here four times. So, I dont know what else to do.
Published: April 17, 2020
Lori of Los Angeles, CA
Source: consumeraffairs.com

We purchased a Viking dishwasher, model FDW100, just over a year ago and it
We purchased a Viking dishwasher, model FDW100, just over a year ago and it looks like we will be throwing it away. It does not wash or dry. I tripped the door switch to watch the washing action with the door open and there just isnt enough water pressure from the dishwasher pump to get the dishes clean. If you put a cup right-side-up on the top shelf it can barely fill the cup with water. We had two serviceman look at it and they say there is nothing wrong. They connect their tester and find no diagnostic codes so they say it is fine. I ask them if they check the water pressure from the pump and the answer is; No. We dont check that. (Water pressure is the only thing that washes) As far as drying, well it doesnt. The dishes are warm but not even close to dry. Im contributing the drying problem to the EPA forcing the Energy Star program onto manufacturers. How do you reduce energy cost on a dishwasher? Two ways. Reduce the pumps and reduce the electric heating cycle. I cannot recommend this model Viking dishwasher to anyone.
Published: July 8, 2015
Kurt of Northville, MI
Source: consumeraffairs.com

We love the space in our Viking Refrigerator and it offers some of the bell
We love the space in our Viking Refrigerator and it offers some of the bells and whistles. I chose to buy one because of the price that I was able to get it for and its features. It also completes the look of our kitchen. I would like some more tech-oriented features like the ability to connect to WiFi to do something. That would be appealing.We purchased from AJ Madison but we did not have a great experience. But the lady that I talked to at Viking because I needed a service on the dishwasher was okay. They recommended us to a servicing tech in our area who was awesome. I ended up going with the refrigerator and the dishwasher. I love the style and theyre great pieces in our kitchen.
Published: August 2, 2020
Brooke of Jefferson, GA
Source: consumeraffairs.com

I bought a Viking dishwasher in 11/2009. A year and a half into owning this
I bought a Viking dishwasher in 11/2009. A year and a half into owning this, the racks rusted and dishwasher needed some major service. Four years into ownership, racks rusted again and the control panel had to be replaced because the dishwasher would not run past 5-10 minutes and would blink fill error according to service person. This happened on Christmas morning with a house full of company. Then in 3/2013, the drain pump failed. Part was ordered. The service person had to pull dishwasher out of its space and then realized it would take at least 3 hours to repair, costing upwards of $300. We had already spent that much in previous repairs. So a $2,000 dishwasher less than 5 years old is going to the junk pile! Also, I contacted Viking customer service with no response from them to provide an explanation or help! Unacceptable from a supposedly big name quality product supplier! Quality rating is zero!
Published: March 27, 2013
Shawn of Blue Springs, MO
Source: consumeraffairs.com

My Viking double drawer under counter refrigerator is fantastic. The unit i
My Viking double drawer under counter refrigerator is fantastic. The unit itself feels of super strength quality. The temperature is always spot on even with the abuse of my 4 children going in and out for drinks. We love the LED interior lighting and heavy duty door rails on the drawers. We also love our Viking dishwasher. It is very quiet and has a spotless wash. Viking truly the heart of our kitchen. Thank you!
Published: June 5, 2019
Claudia of 33040, FL
Source: consumeraffairs.com

I read all the reviews I could and while most were positive, there were a f
I read all the reviews I could and while most were positive, there were a few negative. The negatives gave me a little concern but I had to believe that a quality brand like Viking wouldn’t make a bad product so I went ahead and bought one. It is a great product! I’m so happy with it! It’s not noisy like some reviewers said. It dries just fine unlike some reviewers said. I have to deduct that some people either had defective units or they are chronic complainers. My unit works great and I am very happy with it!
Published: September 18, 2019
Imatechie
Source: bestbuy.com

Oct 1, 20 -- The dishwasher stopped working and requested repair through cu
Oct 1, 20 -- The dishwasher stopped working and requested repair through customer service center. Oct 23, 20 - The repairman visited and he failed repairing machine and ordered major parts. Nov 20, 20 -- The major parts arrived and the repairman changed almost every parts and the machine failed to work and he said the whole machine should be replaced. Nov 23, 20 -- I called Viking customer service center and they gave me a new reference number. As of today (12/08/20) -- Any information received from Viking and still waiting their response. Nobody care of customer who needs their concern & action. Do not buy Viking dishwasher if possible.
Published: December 8, 2020
Yousun of Cresskill, NJ
Source: consumeraffairs.com

We installed all Viking appliances with a new house purchase, including a V
We installed all Viking appliances with a new house purchase, including a Viking Dishwasher that lasted for six years before it stopped working. Purchased a replacement dishwasher and it started leaking water after about 11 months. It also does not dry the dishes well and sometimes smells. It took over four months, several repair visits and complaints to BBB before Viking replaced the defective dishwasher with a new dishwasher. Barely six months later, the new dishwasher is again leaking. Contacted Viking and they scheduled for repair service with local repair dealer. Repair technician comes over about a month ago and diagnosed the issue and ordered the parts. Several weeks later, after I contacted them regarding the status of the parts, they scheduled a repair service appointment and changed the entire front door of the dishwasher. Technician ran the dishwasher for about five minutes and declares the problem fixed. Over the next few days, after running the cycle through (the dishwasher takes approximately 3-4 hours to run through a cycle), I noticed that the leak continues in the center of the dishwasher, albeit not as extensively as before the front door was changed, but definitely a noticeable leak. Contacted the local repair company who stated that I need to contact Viking directly as they have done everything Viking told them to do. Contacted Viking and I now being told they need to contact the regional service manager as to the next steps. In my previous experience, waiting on the next directive from the regional service manager took months.What I do not understand is the fact that Viking is well aware of the issue with their leaking dishwashers and they have not taken the time to find a permanent fix for the problem. I have had other dishwashers before from other brands and did not experience the issues and leaks that I am experiencing with the Viking brand. I also had an issue with my Viking refrigerator leaking 8 years ago.... They attempted to fix the leak, including sending the engineers who designed the refrigerator from Mississippi to my home to fix the problem; all to no avail. Viking ended up replacing the refrigerator when all their repair efforts failed. The replacement refrigerator has worked out fine for the most part. Cant say the same for the replacement dishwasher.Right now, the waiting game continues. I had to involve BBB the last time this happened to even get responses from Viking. I am thinking of initiating another complaint with BBB but will first give Viking a few days to see what they come up with. Not happy about the inconvenience that my family and I have been subjected to from Vikings defective products.
Published: July 21, 2014
LUCY of Brookeville, MD
Source: consumeraffairs.com

I was very impressed with the quality of this washer, best washer I have ev
I was very impressed with the quality of this washer, best washer I have ever had. Very quiet, glasses come out perfect. Love it.
Published: August 18, 2019
RABBB9772
Source: bestbuy.com

Four years ago we bought Viking appliances and Christine, the Stephen King
Four years ago we bought Viking appliances and Christine, the Stephen King creation, took over the dishwasher. One replacement and 4 repairmen later, blowup. From my wifes FB post: We had a little post-Christmas surprise today... the Viking dishwasher backed up, flooded our newly refinished hardwood floors, newly painted basement and new carpets. You could of water skied through our kitchen this morning. Then the laws of gravity took over and you could have water skied though my downstairs office. Guess what the Viking Distributor is getting for a New Years present... I hope he has a big, solid and waterproof desk!
Published: December 28, 2014
Randy of Salt Lake City, UT
Source: consumeraffairs.com

Viking did make good on the situation and replaced the dishwasher. A premi
Viking did make good on the situation and replaced the dishwasher. A premium product needs the vendor to stand behind their product and in this case Viking has done so. Good on them. I am sure the new one will be much better than the previous.
Published: January 1, 1970
Erin of Seal Beach, CA
Source: consumeraffairs.com

Viking dishwasher inferior product model FDW301. After a flood caused us to
Viking dishwasher inferior product model FDW301. After a flood caused us to update our kitchen, we decided on Viking appliances which had a streamlined look and a quality feel. 6 years later and 1 replacement later, the dishwasher is down again costing us $100/ per repair visit. First issue motor did not cycle. Repairman came in and cleaned filters and bottom water, which I do daily, and it appeared to work. First use, dirty dishes again. I am tired of emptying dirty dishes out of my dishwasher and cleaning the inside of a dishwasher. I have contacted customer service with no results. PRICING A NON VIKING REPLACEMENT DISHWASHER RIGHT NOW.
Published: July 15, 2019
Sue of North Babylon, NY
Source: consumeraffairs.com

We paid $1,600 for this high end dishwasher (Model VDB 450ESS) that does no
We paid $1,600 for this high end dishwasher (Model VDB 450ESS) that does not dry dishes and smells all the time. The clip, which holds the little folding shelf in the top rack, broke. And guess what? Viking will not sell the clip. You have to purchase the entire top rack for $275! I will never buy another Viking product or refer Viking to anyone I know.
Published: January 11, 2013
Rosie of Livonia, MI
Source: consumeraffairs.com

I have renovated and used this Viking Ranges in 6 homes. Not only are they
I have renovated and used this Viking Ranges in 6 homes. Not only are they amazing, I believe they help sell the house as well. I enclosed a picture showing the matching dishwasher that I used in my current home. It is equally amazing and most of all quiet.
Published: April 18, 2018
Thomas of Atlanta, GA
Source: consumeraffairs.com

We have known for years that Viking a quality appliance, and we chose to go
We have known for years that Viking a quality appliance, and we chose to go with them because of the name recognition. We also wanted a good quality product. However, there have been some hiccups. One of the refrigerator doors was damaged during the installation. It was installed a couple of weeks before we moved in, and that was when I notified them right away. They came to replace it in about three to four weeks after we moved in. And so, a new one was ordered, but the new one was worse than the one we had on, so we are still waiting on that. A couple of weeks back, I opened the refrigerator door and one of the parts, the locking mechanism to make sure that it does not open all the way broke off. I did not slam it open. It is like a cast metal part, so Im thinking that there had to be a crack or something in there. Fortunately, it is covered under warranty, but if it had not been, that would have been a very disappointing month and a half usage.I did my research, kind of on my own. We were to go through Builders Supply warehouse. Their prices were extremely marked up compared to what I could go get it from Pacific Sales. I had to show them documentation about the rebates and things that were going on, and I was willing to just buy the appliances myself and have them installed after the house was done. But the builder did not want that. So, basically, I was stuck at having to pay thousands more for the same product. That was frustrating. In the initial installation, they had one gentleman and his son installing it. I think that was very poor planning because that was a $10,000 refrigerator that was wobbling and coming off the trailer. He was also struggling to get it off the trailer, It was not enclosed, so it was open to the elements, and that was a little disheartening. I think that their installation should have shown a little more pride of ownership.
Published: February 12, 2019
Debra of New Braunfels, TX
Source: consumeraffairs.com

When we bought the house, the Viking refrigerator, dishwasher and microwave
When we bought the house, the Viking refrigerator, dishwasher and microwave were there. The issue that we have at the moment is that the refrigerator is not installed to the end. The water is not connected. For us, it’s very difficult to find a way to connect. When it’s installed the correct way, it’s great quality.
Published: November 10, 2019
Vasko of Port Washington, NY
Source: consumeraffairs.com

I just purchased $25000 in Viking appliances one month ago. I have used the
I just purchased $25000 in Viking appliances one month ago. I have used the dishwasher twice and it does not dry the dishes. It stays wet inside and smells up the whole kitchen within hours of running the dishwasher. The bottom indicator light is also missing. We just figured that out. I will be trying to return this dishwasher on Monday. I will let you know if I am successful in returning it.
Published: May 19, 2012
Anne of Crownsville, MD
Source: consumeraffairs.com

The many repair people we have met since we bought this Viking Dishwasher i
The many repair people we have met since we bought this Viking Dishwasher in 2014 love to tell us how its impossible to troubleshoot, and breaks all the time. We replaced our old and very good Viking Dishwasher- that dated back to 2005 or so with one from 2014 when it needed a new pump at the urging of a sketchy repair guy. For this newer one we needed to rinse thoroughly the dishes prior and use all kinds of boosting products. (Lemi Shine). We had frequent service calls. It now needs $800 worth of repair for possibly 1) Moisture sensors, 2) drain pump or a 3) new panel, maybe. If its all three then its more than 1,400 dollars. These are repairs no reputable company can do within 3 -4 weeks. But we did have one guy come, charge us $125 (less than the going rate so we were thrilled, for a moment) and ask for stop tips. But he didnt fix it. And then he left to go on a cruise. Literally.We use this place as a part-time house so this is the second vacation we have spent doing dishes for the whole household + guests by hand. That and calling Dishwasher repair people. Sometimes they come and fix it and it breaks again, a few moments after they drive away and lose cell service, conveniently. The consultations in our area with reputable companies a minimum of $150 without a repair -- just to look--even if you have had someone else diagnose. They still refuse to bring anything on the truck to help fix it in one shot. The old one was great. It was loud and sounded like a hurricane but it really washed dishes. Its 20/20 hindsight but I bet the repair guy knew all this as he counseled us so hard to take it off our hands. The new ones are not good.I heard Viking switched to a new manufacturer (I hear its Asko now, but I do not know), or to a lesser quality from that manufacturer. Once they are (expensively) repaired they can last a while--but this is all rumor. In the meantime they are impossible to troubleshoot and you can analyze the manual all you want, nothing works. You cannot even manually drain it. So I recommend only buying this if you are actually an appliance repair person yourself or have one in the family. Kind of like owning a vintage automobile. But not nearly as fun. Not exactly a wind in your hair kind of experience. More like a dishpan hands one. While you look outside thinking of all the things youd rather be doing.So in short, park your ego and do not buy this machine. Unless you really love to do dishes by hand while you look at a Viking label in your kitchen. You can thank me. We finally decided to buy a Sears Kenmore with a stainless steel front and a 5-year service warranty. I added that to never pay that $150 dollar service fee for no work for a long time. Including installation, delivery and the 5-year warranty it cost less than the estimated repair cost of this one. Oh and there were no guarantees on the repair. And I did tell you the repair guy is on a cruise until after we leave. This review was based on Viking Model 032715-0000. PS. Its hard to tell from the images I posted but the bottom is flooded. Drain is cleaned, as are pipes checked. You cannot reset it to get it to drain following instructions in the manual. Note huge pile-up of dishes on counter. This has been our life this vacation. Hurray for Sears. Thank you! We cannot wait.
Published: July 24, 2018
Carolina of Roxbury, CT
Source: consumeraffairs.com

I was going through my documents when I purchased from Viking and I’m try
I was going through my documents when I purchased from Viking and I’m trying to figure out the process because I need the refrigerator to be fixed. For six months, it has been working well. However, for the past two months, it’s freezing the fruit even in the refrigerator. I tried to change the settings, but it doesnt change. Overall, I like the refrigerator. My daughter has the sets of Viking in two houses. I got the good feedback from them, which was why I decided to purchase. The dishwasher and the hood are working fine and I would recommend it. But I’m not sure about the refrigerators because I started to look up reviews online and it looks like that its a common problem about the temperature of the refrigerator. So, Im not sure what the problem is with mine.
Published: August 1, 2021
Emilia of Denville, NJ
Source: consumeraffairs.com

Less than 2 years old is making noises and doesnt clean. Called Viking, the
Less than 2 years old is making noises and doesnt clean. Called Viking, they dont have anybody in Erie that wants to repair it. Everybody runs away from my dishwasher. The same people that have serviced my Gaggenau, Bosch and Sub Zeros dont want anything to do with my Viking dishwasher. Professional, what a joke. We have barely used it and is already broken. The worst part is customer service. No help at all. Im cutting my losses and ditching this piece of junk.
Published: May 29, 2014
Luis of Erie, PA
Source: consumeraffairs.com

Ive known about Viking for many years and they are of upper level quality i
Ive known about Viking for many years and they are of upper level quality in the market. In fact, I just remodeled the whole kitchen with Viking products. However, the refrigerator’s got a couple of problems that we need to have fixed but I can’t get service here in our area. Vikings is working on trying to get service set up but Ive been waiting about two weeks now for it. The same goes with the dishwasher. It had a little leak in it and they’ve got a service call set up for that but the people are not responding. The three repair people who were doing the Viking warranty work do not do it anymore and the closest ones in the Cincinnati area are about 30 miles away but they got a 20-mile limit. Vikings will probably come through with the warranty but it’s a slow process right now. And having bought the refrigerator, the dishwasher, the cooktop, the vent system, etc., I am expecting a little more. Nevertheless, I would recommend the products.
Published: December 15, 2016
C. of Oh, OH
Source: consumeraffairs.com

Viking VDB451. Nothing but problems since purchase installed October 2012.
Viking VDB451. Nothing but problems since purchase installed October 2012. Unit would not run on a GFCI breaker, had the technician out several time then called the factory and they said take it off GFCI breaker. Viking was out again for a blower issue. Now the dishwasher will not complete any of the cycles. After 3 years of use the technician is blaming a 30 discharge extension that was installed back in 2012. Will never buy another Viking product again. I have 8 repair receipts between diagnosing and ordering parts.
Published: May 1, 2016
Scott of Wayne, NJ
Source: consumeraffairs.com

I don’t like Viking appliances. I’ve had issues with the ice maker ever
I don’t like Viking appliances. I’ve had issues with the ice maker ever since I bought my refrigerator. They came out one time and replaced it because they said there was a fly in it. After they fixed it, it worked for about six months. And then I have to always pull the bin out, empty it out, clean it out and put it back in so it could work again. Now it doesn’t work at all. I’ve called Appliance Masters and they’ve been out many times. The repairman comes and he says nothing is wrong with it but I still have an issue. At this point, I have no warranty on it but I need someone to come out and actually fix it. I ordered the part to change it myself. The dealers were nice. But as far as when I emailed them, I got absolutely no response.I’ve had my dishwasher for seven years and when I turn it on, it runs over three hours and I have to open the door and see if it’s clean or dry. I never know how long it’s supposed to take. I never knew from the beginning because it never ran a full cycle. When I open it, I see all this water and soap in the bottom. I wash my dishes by hand. The water is sitting there. I have to spoon it out or cup it out because it starts to smell after a while. It’s a big issue for me because I’ve never been able to have a full cycle of clean dishes.When I called this last time to get somebody to help me with my appliances, the repairman told me he gets a negative call every single day and he’s always apologizing to the customers when they call. Consumers like me don’t know who to contact to say their complaint to. The sales guy was telling me that he gets this kind of call every single day. Generally, I’m easygoing and I don’t really like complaining about anything. But when it comes to a point when somebody’s so top-notch, I get very disappointed because of the name.Viking has a name like Mercedes-Benz. I was thinking I was getting the best and I was very wrong because if Viking was so great, their appliances would work properly. And even if I get a lemon, I understand that at least it could be fixed when someone comes out to check it. I was disappointed. I would not recommend Viking to anybody. I would not recommend the places I called for service for Viking. They just can’t fix it. I used to have a GE and it’s in my garage now. It works a lot better than Viking and I’ve had that a lot longer.
Published: July 24, 2016
Seda of Hacienda Heights, CA
Source: consumeraffairs.com

This is the one and only online product review I have ever written, and in
This is the one and only online product review I have ever written, and in spite of the many that precede mine, I feel compelled to chime in and advise other consumers to avoid Viking refrigerators (and dishwashers too, for that matter) like the plague!! We spent 2 1/2 yrs. on a complete state-of-the-art rebuild of our official historic landmark Victorian, to which we returned in July, 2007. As a Realtor who specializes in the sale of luxury properties in the San Francisco Bay Area. I had been recommending top-of-line Viking products to clients who needed to refurbish and stage their homes for resale. Today, I feel badly for ever having done that!We have a built-in custom paneled upper/lower Viking fridge that acted up immediately. Within a matter of months, the fresh produce in the lowest pullout semi-froze and had to be discarded. I believe (but am not certain) that special heater was installed under warranty to prevent this from happening again. Before the year was out, another problem (forget the details) and was fixed. Then, right after the warranty expired, the contents of the freezer melted and we paid for the installation of another heater... At some point thereafter, water from the fridge started pouring out onto the hardwood kitchen floor. Thank God we were in town when this happened and able to towel up the leakage for a few days until another heater could be installed. The entire bottom of the unit was frozen solid, and the floor boards immediately against the unit had warped.. Under duress, Viking paid for this repair. Finally, within the past year, the cooling of the refrigerator compartment ceased and we were without refrigeration for 4 or 5 days before -- you guessed it -- yet another heater could be installed (the cooling ducts had frozen). Additionally, we got a recall notice for the defective front door. The dealer who enthusiastically sold the Viking appliances to us stated in response to my expression of distress & disgust: Demand a replacement from Viking. Theyve had nothing but problems with those refrigerators (and dishwashers) -- they suck! I requested a replacement, without success... As for the dishwasher, while all the interior components had to be replaced and I must basically hand wash everything and use the unit for sterilization purposes only, at least its performed better than the refrigerator. Enough said!
Published: August 14, 2014
Ingrid of Belvedere, CA
Source: consumeraffairs.com

Got Viking appliances with new home. Big mistake. Especially the dishwasher
Got Viking appliances with new home. Big mistake. Especially the dishwasher. Does not dry dishes. Takes forever and now it has stopped cleaning hem too.
Published: May 4, 2015
Cindy of San Antonio, TX
Source: consumeraffairs.com

I heard through a friend that Viking was one of the top tier appliance manu
I heard through a friend that Viking was one of the top tier appliance manufacturers. I looked at pricing versus quality. Vikings was very comparable. I also looked at the name brand and features that were offered. Viking was the way to go. I like that the refrigerator is counter-depth. It really blends in the look with the appearance in my kitchen. It looks like its built in. Its definitely an upgrade to what I had before. You can tell that the refrigerator is high quality. The interactions with the Viking dealer was good, but when they delivered the dishwasher it was damaged. They made good and replaced it with a brand new one though. Id tell friends that Im impressed with Viking and that it definitely is the right way to go.
Published: December 12, 2018
Rodney of Houston, TX
Source: consumeraffairs.com

I purchase a new Viking dishwasher 2 years ago and it has worked a total of
I purchase a new Viking dishwasher 2 years ago and it has worked a total of 6 months. The other 18 months, we were getting repairs done on it. Model # VDB450ESS. We have been fighting with the company to honor a replacement and they refuse. I would never recommend any Viking appliances.
Published: December 19, 2014
Dino of Westborough, MA
Source: consumeraffairs.com

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