I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!I had bought the oven from Albert Lee Appliance in Bellevue, WA. I called their service department initially to complain about the temperature, and they put me in touch with the local technician, who is excellent! I never had any follow-up call from Albert Lee to see if I was being taken care of. As time progressed, and the parts had not arrived, I again called Albert Lee service, and later the salesman I bought the oven from to ask for their help. The salesman referred me to to his service department, and they said they would look into it. After three weeks, and another call to the service department, I have never heard from Albert Lee.I finally called Viking, and after three re-routings of my call, was connected to the rep in Southern California, who told me to call the Northwest rep. He returned my call the next day, and promised to get the parts overnight so my oven would work. After a week and a half, and no parts forthcoming, he called and said he would replace the oven with a new one. He did mention receiving an email notification about bad convention fans in wall-mounted ovens (which I knew from three weeks prior from the technician!). At any rate, I am now awaiting a new oven (no delivery date yet). I would NOT recommend Viking to anyone based on my experience with their sloppy, untimely repair issues. I do have a Viking cooktop, and am happy with it, but hold my breath if something goes wrong with it after this experience. Also, I would not recommend Albert Lee Appliance to anyone, for their lack of customer care, and general lack of any follow-through on customer complaints. They sell and forget, it seems, so I will buy there no more.

Our cabinet maker thought that Viking was a good product and I bought my Viking appliances though him. I went to a mobile Viking showroom event and looked at all the Viking appliances for a new home. And if I did my whole kitchen in Viking, they would double the warranty. Instead of having the three-year warranty, it came with a six-year warranty. It was a great deal especially considering that Ive had to have them come out repeatedly to fix things that’s been wrong with the appliances. Apparently, the quality of Viking has gone down considerably in the last several years and I hadnt realized that. Ive got two refrigerators and the parts are just cheaply made. One of them was delivered totally damaged. The shelving does not stay in place. The drawers don’t function properly and the components bend too easily. The refrigerators are less than two years old and half of the parts in each one of them are bent, have totally fallen out or had to be replaced several times already. It’s very poor quality.When they installed the dishwasher, they didn’t put the bottom plate on the dishwasher correctly. Some of the parts have fallen out of it as well. They’ve also had to come out several times and fix the valves in the dishwasher. But the worst is the range, which has never functioned properly. It’s terrible considering I now have $40,000 worth of useless appliances in my home.The person that I contacted to get warranty service was extremely helpful and walked me through the process of getting everything registered. The problem was that they did not want to honor the double warranty on my appliances. Luckily, I had saved the original invoice and was able to forward it to them so that they could put into my record that it was covered for six years. Ive told everybody that Ive come in contact with to stay away from Viking, which is sad because my husband is a home builder. We could sell tons of Viking appliances. But we buy all of the appliances for the homes that we build from Ferguson here in Raleigh and they have quit carrying the Viking appliances because they have so many problems with them. Plus I will never have another thing that’s Viking in my home. It’s terrible. We’ve had problems with everything Viking.

Viking is highly ranked. At the time of my purchase, there was also a good deal for getting all Viking. Aside from the discount, they threw in a free dishwasher. I like Vikings ovens. But the quality of the professional stoves is better than the refrigerator. It was made in Mexico and not quite the same as their professional level refrigerators. But its pretty good. I like that the styling was all matching too. The only thing is one of the status lights is out in the refrigerator already. It just happened.

I purchased a Professional Series Viking Range this past summer. Used it very little until the holidays came and day before Thanksgiving, it pooped out. So long story short, they got it working for a few days then 10 days before Christmas and all the house guests, the oven stops again. Parts ordered over 10 days now and no one seems to know where they are. The people who are contracted to service the oven are most definitely not the problem, it is Viking. This company has bar none the absolutely worst customer service I have ever encountered. They do not return calls, they put you on hold for literally hours. No one seems to know anything about anything. Even their supervisors are bad. All you can do is leave a message. It is a true shame that a company that is representative of how things are done in the United States of America has screwed it up so badly. They are apathetic. Too bad because not every American company is this bad. I have had a much better customer service experience with my foreign made TV. I would recommend that just because you pay top dollar does not guarantee you will get great service. They are the worst.

When we bought the house, we requested for Viking appliances. We wanted to get the big 42-inch refrigerator but our realtor failed to tell us at the last minute that they ordered a 36-inch model instead. But even though its not the model I liked, I love its quality. The aesthetics, as far as the door hinges, doesn’t get in my way. It was well-thought out and well-engineered. I also like the option that the temperature is different in certain compartments. However, I dont like the freezer part. As far as the stovetop, we had a choice in that. We got the eight-burner stove and it is phenomenal. It also has a conventional oven built in. All in all, I like Vikings appliances because I can buy a certain model and it has options that come along with it.

The Viking Range was installed in our home and it’s been very high-quality. My favorite feature is the even heating, baking, and the temperature control. We did have to have someone come and service it though. The issue was that one of the sensors for starting the oven was incorrectly tuned so it wouldn’t catch to start. We contacted a certified service provider that was in our area that we found using their tool on the website. The technician came and fixed that fairly easily. And it was also very easy to contact the technician. And they were very helpful in terms of organizing the service. It was also still under warranty. Overall, we were very satisfied with the appliance.

We had trouble with the hinges a month or so ago. They came out and replaced the hinges. But I felt that no older than it was, it should have held up better than that. Other than that, I like the stove. I purchased it from a friend that works at Southern Pipe and it was delivered right on time.

I liked the Viking refrigerator. I heard about it from a friend and the design is nice. But the quality when I first got it was awful. It had a leak in the freezer and they fixed it, but they replaced it and we ended up getting a new one. So far, its been great.

The house that I bought had the Viking range in it. Im really happy with my experience with it. I love the center stove. Its huge and it helps me put my plate in there and then make pancakes for the whole house which is very convenient. However, in terms of difficulty, its just very hard to know what temperature the oven reached and how long that would take. Because it doesnt have the setting to say, Okay, pre-heat it. I have to go at least 400 degrees Fahrenheit. And theres no way that tells me that its ready at 400. One time I had one knob that my son broke so I had to call them. But it was out of warranty, so they just said it was out of warranty. I said, Okay, no problem. But they provided me information in terms of who can help me fix it. So I just called an external agency and then set it up with them. Id definitely recommend Viking to a friend.

Our Viking range was a part of our new home package and so far, I’ve been very happy with it. It burns very cleanly and I like that it is gas. It’s quiet. I’ve not had any problems with it. Its reliable and good. We had to call in an issue a couple of weeks ago but it turned out to be the electrical system in our house and not the actual range itself.

I am very disappointed with Viking. I purchased a Viking Dishwasher (Model VDB450SS, Serial No. 081910D00018347) for my home and subsequently registered the product. I was never notified of a fire hazard recall on my unit (Recall date: April 10, 2012; Recall number: **) which states [c]onsumers should immediately stop using the recalled dishwashers and contact Vikings hotline for a free in-home repair. I discovered the recall on or about January 25, 2016, when my units electrical circuit ceased operation and I inquired about service. Thankfully no fire. I called the recall hotline, (800) 241-7239, was assigned Customer ID No. **, and was promised a repair kit would be delivered to my home within 15 business days. On March 1, 2016, I call back to the hotline to report that the repair kit still had not arrived, and I was advised that the issue was escalated and that another kit would be sent because they could not trace the 1st one. On March 24, 2016, I again called the hotline because no repair kit has been received. I was told that the company answering the hotline reported the matter to Viking and while I was placed on hold, they tried without success to reach Viking. I left my cell number and demanded a call back. The failure of Viking to timely address the recall is unacceptable. My family of 4 has been without a dishwasher for 2 months now.

We like the quality of Viking. They had a wall oven, the French door design, and both my husband and I fell in love with it. We compared it to the only other product out there that I'm aware of that had a French door wall oven, which was GE, and it didn't compare as far as quality. We've had our Viking installed in November of last year and we have had several issues, but it they are all being resolved. The wall oven had a heating issue where it took too long to heat up. There was a panel that just got replaced this week, and that is not working. And then on the range, the glass in the oven door slid around a little bit. It took a while to get this issue resolved, but we have just found out they're gonna replace the entire range.

We heard good things about the quality of Viking Refrigerators as we have friends that have the product. Also, Im the type that wants everything to match and be all from the same manufacturer. When we were redoing the kitchen and updating everything, we wanted to check out all of Vikings appliances. The team at the Viking dealer was very helpful and accommodating. We found a great bundle wherein if we got the refrigerator and the range, we would get a dishwasher that was deeply discounted or free. Since getting our Viking Refrigerator, Ive liked the control panel where I can separate my temperatures. However, there was a piece that wasnt allowing the bottom drawer to close. Within a day of calling to schedule the repair, someone was out to look at the refrigerator but then the part took over a month. Their guy came this morning and was repairing the piece. He said that the piece was not even necessary and it was a piece that could create the same problem later on. It feels like theres some flaw in that design. Nevertheless, the refrigerator is amazing and were happy.

When we went to shop for appliances, the first time we saw the model from Viking Refrigeration I had already considered it. I did some research. It is supposed to be a quality name and it was a model that was on sale. It was affordable and would do a good job for us. The refrigeration is fine. The retractable filter is what I like best. But then I was a little surprised that we would have problems with the water dispenser and with the tube in the back of the ice maker so soon after we bought and installed it. Fortunately, we had to have it replaced under warranty. Overall, weve been very happy with Viking.

Stove shuts off and then doesnt go back on. Have to restart over and over. Had a repair service twice already in a year and a half. Viking said I would have to pay for service request. I think this stove is a lemon. Very disappointing.

We have had a Viking range for almost our entire married life. We lost our range in the tornado the day after Christmas, and we did not rebuild. We bought another house. The range that we had in here was an LG and it was a piece of crap. I had to turn off the air conditioning because the gas burner would blow the flame to the right and it wouldnt heat anything. The broiler never got hot enough. I could put my hand under it. It did not do anything it was supposed to do. So, we went back to a Viking. Our other Viking was a double oven, griddle, grill, four-burner and it was wonderful. Our kitchen is not that big this time, so we just got a four-burner gas range and the single oven. The broiler works and the burners have power. I like the center thing where I can put an oval pot in the center. The fellows who delivered it were above and beyond. They spent a lot of time here, carted away our other range and got this one situated. At first, we thought it was gonna stick out from the wall too much and wed have to relocate the gas line a bit, but once they put it in place, it was fine.

Our Viking Range is beautiful. We looked at the features and, its just so solid. The burners are huge which was something we definitely wanted, and its perfect for our kitchen as it fits in with everything else. Their reps were very helpful and knew the product well. We had it installed, and then, all of a sudden, there was a gas leak. But it wasn’t the stove. It was the plumber. Apparently, the back-left of the stove, the part that comes from the gas line that goes into the back, hadn’t been tightened and he put pipe dope on a compression fitting, which was stupid. Some of that got into the two back burners and they weren’t working, and we smelled gas every morning. So, we had their authorized tech come out and he was fabulous. He found it, cleaned out the ports, and all the burners worked beautifully. So far, it’s the best oven-stove combo we’ve ever had and we love it.

I owned a Viking previously. I like the size of the oven, but I don’t like the noise the convection oven makes. Still Viking is better than the competitors and the dealer was okay.

Viking is good stuff and made in the U.S, and the quality of our range has been good so far. We wanted a big range and the dealer was well-versed on the product.

We had another brand of range initially but it wasn’t performing so we switched to Viking. Weve had the Viking range in our home for two months and weve been enjoying it very much. My wife really likes the way the oven works. We feel very good about the overall quality of the product as well as its cost. But one thing that my wife is missing that was in the other stove is the temperature indicator in the oven. When a certain temperature comes up, the preheat light goes off, but she is used to seeing what the internal temperature is. All in all, though, I’d absolutely recommend the Viking range.

Besides finding out that their side-by-side refrigerator is the biggest disappointment in home appliances, I found out that their customer service is the same! I had some warranty repairs done by Vikings preferred service provider and during the work, they installed an upgrade kit for the refrigerator. Months went by and we would occasionally see water under the unit. Our warranty was up so we had a different service provider come over to estimate what was wrong, a service provider we found out later that Viking had put on their list of preferred repairers. The service person found that while the unit was under warranty and the upgrade was installed, the wiring was preformed incorrectly causing the refrigerator to leak water underneath, damaging the wood flooring in the house. I called Viking on the subject and they first told me that they would not cover the faulty workmanship so I complained that it was their provider that I had used. They gave me a case number and told me that they had 24 hours to research the case and they would call me back. They did not call back and the case was left unsolved. The Viking company does one thing very well, disappoint their customers! This is not the first time that I have had the experience of poor service from Viking. Buyer beware.

I have a built-in Monogram that I pulled out and died and I dont how to put one. I have spent that kind of money to put a built-in back in. Ive known Viking Refrigerators for a while then I saw it in the store. It met my needs. There was something damaged on it though and I was supposed to get another drawer and I didnt. I like that it keeps the vegetables fresh although this wonderful refrigerator does not have one of those little twist-in filters. Even the way its set up, you cant put an inline filter because its built-in and you cant get to it. Theres not enough room at the bottom.

Viking Ranges is one of the brands you’d look at if you’re looking for a professional-style range. Ive checked them out as I was doing a kitchen renovation. I’ve got a bit of an older model from them. It looks more clean and it’s not as fancy-looking. Its just simple, and I want it to work well and not look pretty. Performance-wise, I like how much heat it can put out and the consistency of that. It’s a lot more powerful. I like the high heat of it and also its ability to keep it below simmer. You can get it really low. Most ranges can’t hold such a low flame. The range has been great and I’m getting adjusted to cooking with it. One of the things that I think was a bizarre design of the range is when you have the oven on and it gets to a temperature, it cycles on and off. And it seems like it cycles rather frequently. It’ll shut off and then you’ll hear, “Tick, tick, tick,” and then it will all fire back up. I thought there was a problem with it, so I called Viking just to understand. From what I understood, the newer models have this glow bar, and it’s a little bit different. I think they fixed that but changed the mechanism.The Viking customer service were helpful and was okay. I had some problems at first when I got the range. When I was trying to get it troubleshot and have someone come out and take a look at something that there was a problem, it took them almost two weeks before they were able to get someone to me. That was just a little bit long, especially considering I just got the product. For people who likes to cook and can afford a range like Viking, I think it would be a good range for them to get.

The quality of the range was okay, but after a few months, the igniters were not lighting up properly. Then one time, I opened up the door and it came off, so I dont think it was a good range that we got. They came once to fix the door and then they came out again to fix the igniter. I wish I had a better stove.

The Viking refrigerator is horrific and I never would have purchased this product but unfortunately, it came with the house. It was a brand-new, unused refrigerator and yet we had nine repairs on it. The builder worked really hard to get a new one as replacement but it also broke down and, to make it even more insulting, that happened on the day of delivery. It got repaired that day but it’s already starting to show the problem with the frosting and the freeze so we are so done with Viking. We’re in the process of getting a Sub-Zero and I definitely have been passing the word to stay away from this company.

We did some research and we were debating between Sub-Zero and Viking. Because of the layout of our kitchen, we couldnt fit a bigger fridge so we decided to go with Viking. Were happy that the freezer is at the bottom, but if an improvement can be made, we feel that the ice maker is not conveniently placed. We have to open the whole freezer to get the ice and theres a lot of cold temperature while were taking the ice out as well as the ice cubes having a tendency to fall off. But its very well-built and it shows high quality compared to other products. Its also backed up by a great warranty. As far as the refrigeration, were so far satisfied and would certainly recommend Viking to other people. We dont have any issues like we had with the range.I was very frustrated with the gas range that we have. I had a bad experience with that way Vikings customer service work. Communication was what really drove everything off. I called and there was a service scheduled, which was supposed to be within a one-week time frame. It turned out that we were without a gas range for almost a month. The people that Viking originally set up a schedule with, apparently, were booked up for over three weeks. So I had to call in and there wasnt a Viking customer service. They called and asked me if I would be okay with sending a different company. I had to call in and follow up what happened and then they scheduled my service with another company.

My Viking refrigerator was part of the house that I bought, and so far its great. Its got modular shelving which I like. The icemaker in the fridge needed to be dialed in but it’s covered under warranty so that was fine.

This refrigerator is a disaster! The ice maker has broken repeatedly since Ive owned it. Repair calls and bills for that and it still doesnt work. The plastic handles on the bins are all broken. When you pull on them to open the drawers, they break. And the worse thing? It leaks. I have thousands of dollars of damage to my bamboo floor. After having this repaired, I see that the pan under the refrigerator fills up with water every few days.This is a refrigerator, not a high tech device. The engineering should be mundane. Ive had other refrigerators from GE that are far less expensive that never needed servicing. Nothing with this refrig works and I dont understand how this company could release it for sale, not have a recall, not replace them, not offer money back. The product is totally defective.I see that many others on this site have experienced the same problem. I am considering instituting a class action lawsuit. If you are interested, please let me know. It is unethical, bad business and fraudulent for the company to sell defective products and then not stand behind them.

We purchased a home which has a Viking Dual Fuel Self-Clean range. The previous owner rarely cooked, so the range should have been like new. My wifes hobby is cooking. The oven temp. was never correct. The self cleaning worked only once. The second time we tried to use it the heat never came on and the door locked. Now the door lock continues to lock and unlock making it impossible to use the oven (this continues to cycle even though everything on the range is off???). Thanks for the heads up in your long list of complaints. We will save enough on service calls to buy a quality product. This expensive, useless, paperweight is going to the curb.

Viking is a valuable brand and it conveys quality. Purchasing our range was super easy. We looked at a lot of local, brick-and-mortar stores here, but no one carried it. They werent carrying a lot of different things because of inventory issues with COVID. So, we ended up ordering it online through a website called Appliances Connection. We got it within six weeks. So, it was great. Install was seamless. Im pretty happy with the rebate.As far as the range itself, I like that the knob lights up and that I can change the colors on it. I like also the bronze gold colored burners. What I dont like about it is you cant keep the bronze gold color burners looking new. Theyre already discolored. So, thats frustrating. Also, in the oven, its hard to tell when its at temperature, as well as theres no broil setting, which is strange. Ive never had another without broil setting on it.

Id love to jump on this band wagon right about now. Im most specifically upset about the oven ignitors needing replacement, as they say, every 3-5 years. I can read about it anywhere now, but I wasnt told anything about ignitors needing replacement when I bought it. Our repair bill was about $500 to change out the bad parts. I feel lucky, I think ours have been done only twice and then now, so 3 times in 10 years. Our oven hasnt been in working order for about 4 months while in my very limited spare time, I tried to figure out what ignitors will work, and be as good as the genuine Viking ignitors. My husband will soon be attempting to make the repair when the cheaper, similar Maytag ignitors arrive. He is so mad about the ignitor situation that he wouldnt allow us to call for the oh so expensive repairman to fix them. As he was assessing the ignitors/why the oven wasnt heating again, he took out the bottom pan of the oven and it fell apart into 2 pieces, with some partially melted insulation in between the two pieces of metal. Viking insists we need to buy a new bottom pan rather than my husband simply repairing that. It is $281. I will now be frantically try to find some of that insulation so my husband can spot weld the pan back together. Its weird stuff. I might try a fireplace shop. Thanksgiving dinner may be pretty sad this year. I would think for a $5,000 appliance that the manufacturer could help out their consumers.Yes, we could afford the expensive repair if we had to, but we spent that ridiculous amount of money on the Viking, that its a matter of principle. It should work for that amount of money. When we did our do-it-yourself major kitchen remodel in 2003 the Viking was the gem to us. Stainless steel with Brass accents. Most all of the finish on the brass accents has deteriorated from, well I dont know, heat or cleaning supplies, I guess. That part may be a poor choice on my part. I know the salesman did mention that, but it really was pretty at first. We still have the 1950s Magic Chef stove that came with our home in the basemen. I guess Ill have the hubby fire that up, if all else fails. During this 4 months of being without a working oven, I have been using a variety of other small appliances. I will keep doing that even after the Viking is repaired to save the wear and tear on it. I have been using a counter top Jet Stream Oven, a Pizzazz rotating pizza oven, and some outdoor grilling. Id like to maybe be able to use the Viking oven to bake some Christmas cookies and roast a chicken now and then. Thanks for letting me vent, I feel better, not really.

I have a 60 professional quality Viking freestanding oven & range. Its never worked correctly - the oven fails with one or two uses, and this started within 24 months of original installation. Ive spent over $1,500 on repairs (Viking said it wasnt under warranty, though the warranty clearly states THREE YEARS) and it still doesnt work. The Viking authorized repairman told us this week Viking is not willing to take responsibility for their product and theyve suggested you have the oven wiring replaced at your cost....I am so frustrated with Vikings treatment of our customers that Im considering not working for them any longer. This is what I get for $9,000?

My wife has always loved Viking so I started looking for it. We bought a Viking refrigerator and we love it. We like how big and beautiful it is. We’ve even named it Big Mo. We did have a problem with shipping it but Vikings customer service came out and took care of everything so everythings been wonderful.

My induction range is incredible and makes cooking an enjoyable experience. My husband said its official, youre now a foodie! Our Thanksgiving turkey was the best tasting, juiciest bird weve ever had and no bag! I love my range so much. I talked a woman in Windsor into buying the same one and she love hers too!

I thought Viking is a good brand but the refrigerator saw two changes already and Im not happy. They take too long to come and check it. I am frustrated. It’s the third refrigerator and still nothing is happening.

A part that came with the range was not machined right and it didnt work. I filed a warranty claim and some local shop came out and replaced the part. Since then, the range has been great.

I have owned Viking for the last 15 years, in 4 different homes. One of my kitchens is a full suite of Viking appliances, with a 48 range oven. In the past 5 years Ive moved three times, and each move I purchased a Viking range, to make me feel like home. Over the course of the last 5 years, I was able to experience the changes, primarily changes to cut costs, but the warranty was 3 years, something that Viking was very proud of. So, I continued to purchase with confidence. In May of 2014, I purchased a range with a 5-year warranty, which remained at my old address.My last range purchase was Oct. 2017, which I believed to have the normal 3-year warranty. I had to change the oven fan last year, which is an ongoing problem with Viking. There are also ongoing issues with their oven doors and grates, which prompted my call to Viking customer service today. I wanted to schedule service for the continuous problem with the fan, the oven door which does not close properly, discoloration on the stainless lip that meets the burners, unsafe oven racks.The customer rep that took my call, was rude and told me my warranty was expired. I told her my range is less than 2 years old. I was shocked when I learned that my warranty was up, and with her rudeness and dismissiveness. She told me that Viking changed the warranty program and that I should read my manual. I then called the company I purchased from and they confirmed the 1-year warranty and that I should have read my warranty before purchase.I feel as though Viking has been dishonest with customers who are repeat customers and familiar with them. There was no way for me to know about this change unless the salesperson made me aware of it, and they may have not known themselves. At the time of this purchase for the range or for any purchase of any appliance, which I have bought my fair share of, I have never been given manuals to read before purchase. Ive always relied on my experience with products, companies and salespeople. This is disappointing as I have nowhere to go and this point, no one ever contacted me with perhaps purchasing an extended warranty either. Im confident that Im not the only consumer whos experienced this surprise in the last 2 years. And Im also confident that customers whove spent well over 30K in repeat business would be treated better than a buyer beware clause.

Purchased 2 Viking ovens in 2012, stopped work properly in about 10 months. Called Viking for service, found out Viking only warranty is for 6 months. Had a repair person come out, he said the parts would be around $500.00 for each main control boards to fix the problem. Tried using only the convection functions to do most of baking for several years. I did this only because I did not want to spend an additional $1,000. on these damn ovens. Now, the convection is out, called back repair, when everything is completely fixed on both ovens, we are looking at $1,600.00. I think Viking is truly an awful brand, they do not stand behind their products and part are expensive. Buyer beware!

Our Viking refrigerator broke already and its been only six months. Somethings not working with the fan. They ordered parts which showed up the other day. I have to schedule the repair people to come out to fix it. With what I spent, I didnt expect it to break so quick. Also, they dont have their own repair people. They use an outside company. When I had to call in for the repair of the item, it took three calls for it to get processed because the repair people kept saying they didnt get the request for repair. The gentleman who came out was very nice, but the company who represented him over the phone was not very friendly. After a year, Best Buy takes over the warranty and Viking goes away. Best Buy was ready to send someone out the next day. Viking was not that way. Even though I had issues getting the products, Best Buy has been bending over backwards to fix things with me.

I am in the midst of a kitchen remodel. When searching for a range, Viking was definitely the brand at the top of my list. We were in Best Buy one afternoon for something unrelated. I went over to the range section of the store to browse, not knowing that Best Buy even carried Viking. As I walked through the aisles I noticed a white Viking Range. It was beautiful and fit my kitchen design perfectly. When we asked about the range, we were told it was returned by the customer, it didnt fit their design. So we purchased it immediately out of box. Last week, my contractors brought it into our home and installed it. Right away, we realized it was not working properly. We were told when we bought it, there was a two year warranty. I made a call to customer support. They patched me through to a technician who thought the issue was air in the gas line. We ran the range several times, following his instructions, and it still did not work. I called back to customer support and was told I had to register first and that takes 24 hours. I registered the range and called back the next day. I was then told the product was registered to someone else. The rep said he had to do some investigation and called me back. Turns out my warranty is expired because the customer who returned the range registered it and this had occurred two years prior. That was their final answer and they did nothing to rectify my issue. So, now I sit here with a Viking range that does not work in my brand new kitchen. While we are pursuing Best Buy to resolve our issue, I feel that the help I receive with my issue was unacceptable, given the price and reputation of the product. I will never look at another Viking product.Updated on 07/05/2018: We bought an “out of box” Viking range from Best Buy. We were told there was a 2 yr warranty - that was Best Buy’s error. When installed, the range did not work. After calling Viking Customer Service 4 times, I gave up. No one called me back. I called a Viking certified repair place and paid to have them come out. It was going to cost $1700 to fix my NEW range. AND, the technician recommended I return it as it looked like it had been taken apart. I did as he recommended and bought a different brand. I will NEVER buy Viking again.

We were replacing our old Thermador and I assumed Viking was a fairly good product. I like the look of them but I’m a little disappointed. It is not very good and I would tell others to rethink their decision to buy one. My oven has been installed for two months and I have had repairmen here for the last two months as well. Hinges on the oven were bent. They finally came and fixed that. But they had to get the feet for the oven because they didn’t have them when they installed the oven. Now, I’m having a problem with my burners. It has taken me two visits and they’re still not fixed. And every time they come out, there is a time period in between of two weeks. Then the repairman was telling me today that it is going to take probably another two weeks. When he came out previously, he seemed to have been of the forethought that what he was being told was not gonna fix it. And yet, he was still told to come out here and do it. So he came out here and did he was told but it still didn’t work. Now, they have to order all new burners. Its just ongoing after two months. It’s been a roundabout, circular motion here with this whole thing. I was very angry to begin with but now, I don’t even know anymore. It’s two months and $10,000, and I haven’t really even used the oven. Viking also needs to be more responsive. Initially, they kept calling to ask if everything was good and I kept saying no. It was great that they called but then it wavered and petered out. Viking has dropped off as far as calling to see if anything has been done and now, it’s me dealing with the repair people.

The refrigerator was broken so we called the warranty company. It didnt resolve until one month later so we didnt have a refrigerator for a whole month. I guess everybody was busy. We just wish that Viking will have warranty people who come a little earlier to get the problem resolved. But they changed some part, including some sensor somewhere. It was defective, initially. It has been working since the repair was done and we havent seen any similar issue coming up.

10 years ago we bought a 42 inch side by side frig. Service and repair began regular visits from day three and it has been a terrible experience. There are too many issues to list here, but if any one cared I would be glad to share the rap sheet. The original dealer was Sewell Appliance in Sandy Springs, GA and the service company was Hadco. One of the frustrating issues was that many of the diagnosis discussions did not make sense. Cause and effect, symptoms and solutions, etc. are not always rocket science. Many ill-fated service calls have been endured. Once again, details available upon request.We have lost contents several times and constantly put up with. High temps, iced up element, overflowing drain pan, on and on - we now have a small back up fridge plus TWO $160 freezers to rely on. I have no confidence in the Viking fridge. Im surprised they are still made. I curse the day we saved $700 by not buying a Subzero. What do I want? I would like to have a qualified Viking rep look at my service records and admit that this is not normal. In the meantime, I would never have a Viking product and am seeking ways to publicize my opinion until Viking would step in for some sort of acknowledgement.

Im an interior designer, so Ive used Viking ranges a few times in houses that Ive designed the kitchens and built. I bought my range at Ferguson and got a good deal on it. I love my range. It is of good quality, has high heat output and all the grates are very heavy. Its a little difficult to clean though. Also, it is more of a commercial level, and its a little difficult to learn how to cook on it.The ovens are very hard to get a hang of because theres a drop-down broiler heating element in the top of both of the oven units. If you dont position your racks right, you will burn everything. If you get them too low, then you burn it from the bottom, because youre too close to the bottom element. I used the manual to figure out the configuration of the oven racks. Once they stopped burning things and figured out the positioning of the racks to cook what I do on a daily basis, it was a little better. Right now, I have some little issues with it and I have a service coming out tomorrow. Its not preheating right, and the fans for the convection of the large oven sounds like a motorcycle when it comes on.

My dads a contractor and he liked using Vikings products. It has also been mine and my customers experiences that Viking takes action when somethings needed right away, and the quality of their appliances is usually a lot better. I like the heat and that when I boil something, its a lot quicker than my last range. Its really easy to work with them.

I like the reputation of Viking. I purchased a refrigerator-freezer from them but then it came without the leveling package at the bottom. Furthermore, it doesnt make ice and it makes a weird “boing” noise when I open the freezer door. Also, the door on the freezer got scratched when the men came to put my cabinets in. That’s being replaced under the 90-day cosmetic warranty. But in the meantime, I asked them to put the grill on the front of the refrigerator down at the bottom. However, the guy who was installing the cabinet said that he couldnt because my leveling package isnt there. Their techs are coming out to put it in, and that’s gonna be quite an ordeal ‘cause it’s gonna take three men to stand it on its side and put it the leveling package. Also, Im not happy with this issue because I’m gonna have to sign a waiver telling them I won’t sue them if my floor gets damaged.Furthermore, the people who are dealing with the warranty issue regarding the door and the leveling package kept asking me who delivered my refrigerator. So, the people who delivered it to me knew that the leveling package wasnt there and didnt say a word to me. I wouldnt have known had I not had cabinets built around the refrigerator. Nevertheless, the refrigerator-freezer works very well, except with not making ice.

Viking had a reputation to have a good quality and reliable product. Also, theyre a national brand, so theyre well-known. But were a little disillusioned with our Viking range. We had some problems with it when we got it and we got the runaround from Viking getting it repaired, so it was kind of an arduous process. I purchased an extended warranty from the company that we bought it from and when we had the problem, we called the extended warranty company. They said they wouldnt take care of it because were not out of our two-year warranty with Viking. So I had to go to Viking and Viking couldn’t find a local repair company in the area to repair it. Other than that, its hard to light the burners. I wont buy Viking again.

The refrigerator door fell on my wife out of nowhere when she opened it. But Viking they did an exceptional job in making sure that my wife was okay and that we received a new unit. We couldn’t be happier with their response. I assume it was because of the liability and the potential for an injury. They also probably wanted to prevent that from ever happening again. We have three little kids and God forbid it was one of them who opened those doors. It weighs 150 to 200 pounds fully loaded. Viking said it has apparently never happened before but that can happen with any product. Still, we’re happy with the product, its looks and its performance. We’ve owned the Viking refrigerator for some time now, along with the oven, the microwave and the dishwasher. We have the whole Viking outfit. We also had issues with our oven and our dishwasher and they were diligent on those as well. The fan motor had to be replaced for our oven and they replaced the pump of our dishwasher.

We bought our house about 5 years ago and it came with Viking appliances which we were excited about. The fridge worked great for a few years but about 2 years ago it started leaking water all over the floor. Huge pools of water would collect in the bottom of the freezer and freeze over, which prohibited us from closing the freezer door all the way. We had an authorized repairman come twice and they told us it was probably a clogged drain line. We got really tired of stepping into huge piles of water on our floor every few weeks and starting to damage our hardwood floors. After the 2nd repairman visit told us it probably wasnt going to get better we finally just got a new Kenmore fridge last week. Now we have an old Viking fridge sitting in our hall and Im wondering if we try to sell it on Craigslist at a deep discount as its a bit of a lemon. We also havent loved our dishwasher as even though we clean the drain at the bottom, it still starts to smell between washings. The oven and range work great, though!

Our Viking refrigerator is spacious and the shelves are usable. I use the temperature control a lot. My only issue with it is the ice tray location. If it self-fills too much and you pull open the drawer, a lot of the ice fall to the back and go down the floor. But overall, its a great refrigerator.

We liked the people we bought our refrigerator from and they recommended Viking Refrigerators. We were going to go with Sub-Zero but they steered us in this direction. However, our Viking freezer keeps breaking down on us and we have a lot of ice forming at the bottom. Weve had, at least, four service calls and were due for another one cause more ice is accumulating at the bottom part of the freezer. Having people service a call has been a huge inconvenience cause I have to be there. The window of opportunity is like from 12:00 to 4:00. Service guys are sent out here which is great and the freezer works when it gets fixed, but I wouldnt recommend this appliance to anybody else.

We like the features in our Viking refrigerator and how it looked. It fits in the whole kitchen. Our experience at the dealer was fine. Id recommend Viking.

We have owned our Viking fridge for three years. It stopped working this week. Repair is estimated at $1,700. The warranty is only two years. What a low-quality, unreliable product. All other refrigerators I have owned have been high quality and long lasting. I will never buy another Viking appliance of any type. And you should not either. STAY AWAY.

Our Viking Refrigerator is good overall. However, it is a floor model so we’ve not been really happy with the folks trying to resolve the issue. The doors slammed and it took awhile for them to figure out why there was moisture inside the fridge. We’ve been a little less than satisfied with the service we’ve gotten on it. We have called the retailer multiple times to come fix the issues but whenever they came out, they got the wrong part. They did not seem to be knowledgeable about the Viking brand. We’ve been happy with our refrigerator minus the couple of issues that we continue to struggle with.

Hinges were replaced 2 times, and theyre still not right. Seals were replaced. Freezer would freeze and thaw out because of seals. Water leak caused floor damage. Plastic shelving and doors have numerous cracks. Viking offered a discount on a new refrigerator, but we would like to enter a class action lawsuit if there is one. We have had nothing but trouble with the refrigerator. The interior of the freezer is rusted in numerous places.

I had an electric range before and Viking is better. It’s a very nice range. Also, they have good customer service. As soon as I called, they gave me an answer for my little problem. The installation was wrong and they said they would send someone to fix it. Then, I called back to say that it was already fixed.

Im not very happy with any of my Viking appliances that I got with my house. I used to live in California where I had all the Viking high-end appliances and they were great. Then, I moved here in Washington and the builder offered to put Viking for me and they were the most basic model of appliances. Originally, it wasnt Viking thats in our home and I wanted to switch out the dishwasher. The builder said, I ordered 28 sets of appliances for my other projects and I have one set extra cause I only needed 27. I can put that in your house. I agreed because its Viking and Ive had them in the past, but I didnt get to see what models they were or pick which one it is.The refrigerator was so poorly-made and it got dents on the freezer drawer. I was showing a guy the dents of my refrigerator. He said, That actually wasnt made by Vikings. Its all Whirlpool stuff in there. I was like, That explains it. Also, my stove didnt work right, and I had to have a plumber and a dishwasher guy come over to fix my dishwasher. These appliances are only three years old and we dont abuse them. We run them properly and keep them clean. I felt suspicious of the place where my builder bought my appliances from. I wonder if they gave him leftover or rejected batches because it seems that my appliances are and that store is closed down now. However, I like the double doors because Ive never had that before and so then I could open just one side to get my things out. Given that, I would recommend Viking in general but people should buy the highest end since the low-end ones arent that great.

Weve owned a built-in Viking refrigerator before. The new home we purchased was a construction and the area was really unusual. They had already picked G.E. Monogram appliances but we heard their refrigerator wasnt good. We wanted a higher end refrigerator and since we had experience with Viking, we ordered one online through AJ Madison. It was a stand-alone and theres not many high-end companies that make a stand alone. We didnt have to pay self-tax and shipping. The refrigerator looks pretty cool and the functions are great. Weve been very happy with Viking.

Everythings been great with my Viking refrigerator.

I bought a fridge and dishwasher back in 2011. The fridge was fine, however, the dishwasher was just dreadful. After going through several channels, a Viking rep told me to pull it out and sell it. Eventually, the store where I bought it ended up replacing it. I then opted for a Miele dishwasher. In June 2013, I decided to try again with Viking. I ordered a range top, range hood with fan, and warming drawer. The range top had to be replaced as it arrived very badly scratched and dented. It was yet another ordeal to get it replaced. The warming drawer is sitting all apart on my living room floor. Ive never had the chance to use it because the cabinet rubs against the drawer and screeches metal to metal when trying to use it.The Viking rep sent out a panel to be screwed into the base of the drawer to keep it flat but that did not work. Now we have another part ordered but Viking has the flippant attitude of telling us they have no idea when the part will arrive. In order to complete the remodel of my kitchen I needed double ovens and a microwave. I chose Jenn Air, and could not be happier with their products. Also, their customer service is outstanding. Viking is definitely the most unprofessional company I have ever dealt with. Their customer service is just horrendous.

My friend had a Viking Range and had a good experience. Viking brand is also well-known so a level of trust comes with it however, I was a little disappointed in the overall experience of getting the range. I ordered it from ABT Electronics, an online store not local to my place, and the first time it came here, it was damaged. So we had to return it but it took a little bit of persuasion from our side to make them understand that if it’s broken, it’s not our fault. They shipped another one and we got it installed by a professional here who does Viking installations, even for the local store where we had seen the range. When we used the oven and the fan started, it started making a lot of buzzing noise and there seemed to be something loose inside the thing. So we asked for the warranty repair and it took weeks for them to schedule a repair. The guy who came was very nice though so I was totally satisfied with the behavior of the individual. He tried to fix it and it appeared, at that time, that it was fixed. He pushed it back and then he went away. But after that, the noise was still there. It was less but it was still fairly loud.

In the later part of September 2016 we purchased a Viking Range model # VGIC 53014bss with high expectations only to find problem after problem with this range, as a matter of fact its a laundry list of problems and too many to mention. I could write a book in less time, its just not believable!!! My theory is and its verifiable that some of the more important components (parts) they install are sourced from China, Mexico etc. They are not manufactured in the U.S. or Europe and this is where the PROBLEM lies. This might not be politically correct but its a matter of fact, if you use inferior parts you should expect problems, and the words (made in the U.S.) becomes ambiguous, it should state assembled in the U.S. Its like buying a Cadillac only to find it has a Japanese motor. Buy cheap you get cheapNow onto the Viking customer care reps, these poor people are subjected to more abuse from disgruntled customers and their complaints, its as if they were part of the manufacturing process, I personally have had only good if not excellent experience with them! They can only do so much and have no options other than to say theyre sorry when problems arise, the executives are solely to blame (Accountability). It seems they must be distant from the overall process i.e. quality control, part supply, etc, etc, in actuality they should be embarrassed. Why should any Viking customer have to wait weeks or even months for service due to a lack of part availability? This also reflects on the service people and their small companys service job becomes protracted and customers like myself get disgusted.Ive recently dissuaded two of my friends from making a Viking Range purchase and not for any reason other than reliability, I am not going to be embarrassed. I just say dont judge book by its cover (oh but its beautiful). I agree but it does NOT live up to its name, its so sad especially when you spend big $$$s and thats for low end of the Viking range line. In summary and again I will not recommend Viking, hence to be forewarned is to be forearmed!!!

We did an expensive kitchen remodel in 2008, installing a $5000 built-in 36-inch Viking All-Fridge. In these last 5 years weve had nothing but trouble with it, and had to get service men out here numerous times. Often they were not able to fix it. It seems from the other reviews that weve been having the same identical problems with this fridge: 1.The beeper would start beeping at any time while the door was closed - was fixed. 2. The uber-heavy door is sagging to the left - was worked on, but still visibly sagging, so I dont think the fridge closes properly. 3. Ice builds up on the cooling panel behind the top shelf. 4. Water constantly collects on the shelves, dripping everywhere, and everything is wet inside. Have to keep towels on the shelves to keep them as dry as possible. Have to put in dry towels every few days. Have to take out shelves and drawers to dry out, as vegetables etc. will stink and rot when sitting in water all the time. 5. My vegetables freeze in the veggie drawer, and have to be discarded. Cant use the drawers.Numbers 3, 4 and 5 have been ongoing for about a year now. More than one serviceman has tried to fix it, and I have no hope that it will ever change. In the beginning the fridge was under warranty, and the repairs cost nothing. That soon expired, and weve been paying out of pocket for constant repairs to this so-called high-end fridge, which it is not. Our patience is wearing thin. The service people have been very helpful, and really tried their best to solve the problems, phoning Viking, and getting advice from them as to what they should do, but nothing seems to work. We live in Canada, but as Viking has no problem selling their products here, they should also be accountable here when their products dont deliver.This morning, the repairman came out here once again. Viking has told him to install a new gasket, which is the rubber around the door that ensures a tight seal. He did not do it, and told me straight up to cut my losses, get rid of this fridge, and get another one. Easier said than done, because it sits built into a space especially designed for it. So we are pretty much screwed. I asked him to send me a list of all the repairs they had done on this fridge so far, and I will post it here when I receive it.There is no warranty anymore of course, but it would be nice if Viking would acknowledge our very sticky problem, take responsibility, and reimburse us for the price of a second hand fridge. This is the first time in our lives that weve had problems with a fridge, and we sorely regret buying it. We will never buy any Viking product ever again, and will certainly advise everybody else against doing so. Had I known then what I know now, I would never have bought a Viking product. Fortunately my other appliances are not Viking, and none of them has given me any trouble so far.

I hear about Viking Refrigerators everywhere. I hear about it online, I talked to people that bought my appliances. I go to the store and they show me the good one. I liked Viking for the size and the quality of the way the freezer was put together. It doesn’t have all those get your cherry coffee or pressurized in 12 different ways because those were the things that always break down and we don’t care about. Also, Viking has a good reputation. However, the stainless steel is impossible to clean decently and keep streak-free. It’s horrible. You can’t buy a good refrigerator with stainless steel anymore. It kinda breaks my heart. Also, the fridge gets too cold for gentle stuff that you put towards the back where the cold air comes out and that’s always been an issue. I thought it wouldn’t be with my fridge, but it is so I just raise the temperature.When the fridge was installed, I had Viking come out because it was making too much of the little gurgling noise that it has a reputation for making and I felt it seemed excessive. An authorized service representative came out, played with it for about an hour, pulled it out, plugged and unplugged it, couldn’t find anything wrong, then left. I then noticed after he left that the small panel at the bottom of the freezer was not reattached correctly and I was unable to do it myself because I was afraid I was gonna break it.I called the service people back and then they gave me a hard time saying that, “Well, the same guy that came out has to come out again. He can’t come out until after New Year,” etc etc. And I said, “But he didn’t do anything. I just need someone to look at this and reattach it.” He didn’t make any changes or any adjustments or anything that needed to be reevaluated or rechecked. He just plugged and unplugged it and said, “I don’t hear any gurgling noise,” and left. I didn’t like that. So I called Viking and said, “This is unacceptable. I don’t see any reason why someone can’t get out here quicker because nothing really was done.” Viking called the authorized service dealer who immediately called me back and sent someone out that same day which I very much appreciated. That was just excellent of Viking to do that.A second guy came out and it turned out that the freezer panel door was warped, and the thing at the bottom that didn’t attach correctly when the first guy came out., was damaged. All of that has been reordered and I was supposed to hear from them a week or so ago about coming out to replace those items and I haven’t. I’m still waiting to hear back from them, but their services were good and they stand behind the product.

I wanted to try a Viking refrigerator since its a good brand. Ive also seen their ads and heard them from my friends. I bought one and the quality is very good. Its self-cleaning too.

We have a Viking stove and an oven as well. Then, we were shopping around for a new stove and we really liked our Viking stove. They stopped selling Viking up here in Canada and when we bought the stove, it was just at the point when Viking lost that trademark. We were looking for a stove that didn’t have a lot of sort of electronics but would be really a good gas stove. It’s an electric oven and that would stand the test of time. The salesperson really highly recommended the stove and she was right. We love it. Then, when it came time to replace our fridge, we just naturally leaned towards looking for a fridge that had the same quality. We were lucked out that the timing was such that they started selling Viking again here in Canada.I love the icemaker that’s in the pullout drawer. We didn’t think we wanted any kind of an icemaker or a water dispenser but this one came with the ice dispenser inside and we love that. We use it all the time. And I love the layout of the drawers on the inside, the flexibility with being able to move the shelves around. I love that the shelves are glass. They’re clear so I can see through into them. Also, there are lots of space in the bottom and there’s like a pullout temperature control drawer that holds lots and lots of fruits and vegetables in there. They’re smartly designed and its a really nice fridge. One thing that would be great would be if it was easier for us to get our hands on the replacement water filters and the air filters. Its a little bit of a challenge. They have to get ordered from the States and then they go to the appliance store. It takes a long time. Other than that, I would highly recommend Viking.

My husband heard that Viking was the best kitchen appliances. We got the refrigerator and it the quality was fine. I would’ve liked it to be bigger but that was the one my husband ordered. It was an excellent experience overall.

Over the years I’ve always wanted to get a Viking range. We moved back to America about five years ago and I went to remodel the kitchen, and that’s when I purchased one. The look is very nice. There’s a couple of quirks on it ‘cause when it came, the knobs were all put in the wrong thing. I didn’t know what was going on when we turned the stove on. I couldn’t understand why we couldn’t turn it smoothly from one adjustment to the other. We came to find out that the back of these knobs were put on wrong. So when the service guy came out, he looked at it and changed the knobs. As far as working with the Viking people, they’ve been very good and the service is top-notch.One of the things Ive noticed is its difficult to see the numbering on the Viking oven on what you want to set it to since its chrome and it is very shiny. When we turn the oven on to 350, we can’t tell when the light goes on or off when it becomes 350. We wait for five minutes and it should be there. We’re trying to get a little external temperature thing to put on there. Other than that, it’s really nice and it gets hot really fast. We like it a lot.

Viking Ranges had long-term warranty and they had reviews of how it cooked meat, so I chose them. There were multiple dealers so purchasing it wasn’t too difficult of a process. But youd need some plumber to put it in because it was so heavy. It was lifted not from the bottom and I don’t think they did a particularly good job of it. There was that kind of lip that came out and too often that was used, that was not reinforced enough to handle the weight or sometimes the door was also used incorrectly. It should not to do it that way, but it looked like a handle and people invariably lift and pull on it.In the two years and a half that Ive had it, weve had the thermometer broke and we’ve had that replaced, but it was under warranty. We called them and then they called us back and then they made a stress test, but eventually we got through it. The process wasn’t super-fast, but we’re easy-going, so we managed around it.Im not really happy with the baking. It’s inconsistent. And with the stuff that got on the burners and spilled on it, you just can’t get them cleaned after a while. This is sort of the nature of the stove itself. There are certain parts that are more difficult than others. Everything that we’ve read about it is pretty much true and that has been consistent. So, we knew what we were getting, that it was gonna be expensive, that it didn’t cook real evenly, but it still looks cool and they have a roadmap of how to get it better.

We owned a Viking beforehand. However, when we went into their store, we were not going to consider them. But we changed our mind and continued to use the brand because we were convinced by the sales rep that they had done some serious improvements in the product and that we should always consider them. Also, we were impressed by what we saw. The Viking team was excellent as well. They had the patience to work through all my wife’s questions and issues since she was the one that needed to be comfortable that we were making the right decision and that Viking had all the right stuff that she wanted. However, the drawers were supposed to be self-closing, but they don’t close. The repair guy was here for that and for the oven.

The ice machine in our Viking Refrigerator doesnt work. Ive had a service technician out because its still under warranty but they cant get the parts. They cant even confirm when theyre going to fix it. I’ve known Viking products for years. In fact, all of our appliances are Viking. We got the lower end model of refrigerator. Im not an expert on refrigeration, but I dont think that its up to par with other units at its price range. Their upper end models may be totally different but the ice maker design of this unit is not good and it needs to be changed. We cant pull the drawer out because the bearings had gone bad. So, the ice making location or the way it works is not good. Now, I cant even get parts for it but the parts are backlogged. They said its going to take over a month to six weeks to get them. They need to keep these parts in inventory. I can understand if theyre not readily available that day but I hope we could get them within a week. Six weeks is ridiculous. They cant even confirm when theyre going to get the parts, and theyre saying hopefully by Thanksgiving which is not good.

We still have the Viking range in our house in California. We really like it so we ended up buying Viking for all of our appliances. We have the oven, the fridge, the dishwasher and the microwave. My father and mother bought the range and they came back happy besides spending almost $20,000 on the appliances. The range was bought a couple of months ago and then we set it up two weeks ago and just tested it. I love the overall quality of the range. It is very good and I feel like it is more commercial than household because everything is so big though not as big in the inside. But other than that, it is perfect and it cooks everything faster. I would recommend it.

The rep from Viking fixed the lights that we had on the front of the oven by messing with some of the wiring. However, the convection engine was running really fast but he wasn’t quite sure what they needed. So, he went to find out what was going on and should get back with us but I have not heard back from him. We need it fixed.

Viking did make good on the situation and replaced the dishwasher. A premium product needs the vendor to stand behind their product and in this case Viking has done so. Good on them. I am sure the new one will be much better than the previous.

The quality has been pretty good. Their features are the same as any other brand but as far as what Ive heard, Viking is very efficient. Initially, we had a problem with the smell of gas. Every time we turned our range on, only part of the burner tube was lighting up and the other one wasnt. When the Viking guy came, he showed us what was happening. He told us to turn the oven all the way up to 450, then bring it down to the temperature that we want. After that, we have not had any issue.

The Viking refrigerator seems okay. The only thing is the only thing is the icemaker is a little slow. But other than that, everythings good.

My designer recommended Viking, and weve already had two problems with it, so its really not my most favorite product in the world. Some type of sensor froze over and it lacked control. I had to throw all the contents of the refrigerator and freezer twice. Its been repaired now. But it took over a week to get it fixed. I would not buy a Viking again.

The Viking refrigerator is fantastic. Works perfectly. However, I ordered an icemaker also. It turned out to be the wrong model. After we installed it, it didnt work either. So that was a big deal. The worst part was the trucking company that they use was absolutely horrible. I ordered it from Appliance Warehouse. They did anything they could to get the sale. But once they got my credit card, it went downhill from there.

I bought a house with a Viking refrigerator in it and since they have a good reputation, we bought a new one to replace the old Viking fridge. The dealer wasnt completely honest though. They said the fridge was a year old and the service person let us know that its older than that. We got a floor model and when it was installed, it wasnt installed completely, so it leaked into the bedroom downstairs. When the service technician came in a couple of days ago, he found that there was a connector at the top of the fridge that wasnt connected, so the shut-off for water overflow was never turned on and the pan under the fridge was overflowing and leaking into the bedroom downstairs. Still, its a nice fridge and we like it, including the look.

I love the size of our range and the auto fan function. We are really happy with the quality of the overall piece of it. My husband was having trouble connecting to the Wi-Fi or Bluetooth but he figured that out on his own.

We have seen Viking in new houses and we liked the look and the reliability. Our range was delivered last year and we installed it a couple of months ago. Its heavy but we got it moved in all right and the installation was easy. We switched over from electric to gas and we really like the gas stove part of it because it feels industrial. Weve been real happy with it and the only issue weve had is a light bulb that burned out. We havent had anybody locally to come out and repair it yet. Weve been trying to contact the people at the place we bought it from or the local shops that work on Viking but we havent had heard back from them. They suggest we dont replace the bulb because its still under warranty, and so were waiting.

My brother bought a Viking range. His wife is a really great cook and they loved the range. We had a range that worked off one of those panels and it broke down so we had to replace it twice. We wanted to get something that was totally manual and looked sturdy. the Viking range looked like the real thing. And it was a special with the dishwasher. We needed one of those so it all kind of worked out together. The qualitys great and its a real pleasure. I like the grill on top and you can slide everything across.However, I would never go back to the Viking dealer, P.C. Richards, again. Their guys came and I made the mistake of letting them install the unit instead of calling the plumber. They wound up cutting the heat shield at the back of the stove and they had to replace it. It was two weeks of back and forth and it wasn’t fun. That aside, we talked to Viking Ranges and they gave us a list of dealers since we wanted to get their runners. Our kitchen countertop is Butcher Block and the stove is sitting in the middle of the Butcher Block. I like the same stainless steel edging that I could put on the Butcher Block that would be alongside the side of the stove, like an angle iron. It would be attached between the countertop and the stove.

We like the looks of the Viking Range and what it offered, with the double-oven feature as the favorite. We didn’t realize it had the light-up feature on the knob and its a nice little touch. We also like all the burner space. Plus, I feel very good about its quality. It’s a good product and we’re very pleased with it, so far.

After spending almost 10k on a professional refrigerator, it failed within 2 years. It then took 10 days for a repair technician to come to the house. I have a garage refrigerator that is still working fine after 20 years. Totally unacceptable. Viking is trash.

We like our Viking. I like the way it produces heat overall as a stove and the griddle has been really good cause we cook every Sunday on it. The only thing that I have a problem with is my convection oven fan, for whatever reason, hits in the back when I turn it on.

I like the lighting of my Viking Refrigerator. Its much brighter than the other refrigerator that I had. However, I was disappointed that it didn’t have the same gold handle option that I had with the rest of my kitchen. Still, their reps were very good and they are able to provide me with whatever information I’m asking for. Im very happy with Viking and the quality of their products as well as the customer service that they provide.

Fridge is leaking water on to the floor after 4 years. Authorized service tech didnt find anything wrong but changed thermostat just in case was the problem. Fridge still leaks. YouTube videos show it is likely a clogged drain line. After taking apart fridge we can see the evaporation tray is completely dry, yet water is leaking on floor. Why didnt tech even check this??? Seems pointless to call tech back since he was so clueless but we dont know how to fix it. Also the shelves broke too easily.

I saw Viking in model homes and magazines and I went with the brand because of the name alone and the look of the product. The refrigerator itself is a great-looking product but the ice maker is a real deal-breaker. My wife and I use quite a bit of ice on any given day but the ice maker produces only one small layer each night. In comparison, my old KitchenAid filled up with ice every single night. I bought the Viking refrigerator from Pacific Sales so when my icemaker unit stopped working after the initial tray of ice, I called them. I came to find out they dont service Viking products and I had to call Viking myself. When I did that, Viking said theyll send someone out through Executive Appliance to service the icemaker. It was nice that they serviced it, but the icemaker still puts out a slow amount.

I’ve been saving for a Viking Range for about three years. I got a gas range and I love how hot the burners are. There’s a burner in the front on the right and it’s a high heat for woks. I cook a lot so that’s what I enjoy about it. I love the quality and the range goes great with all my stainless steel appliances. I also wanted to get the microwave. It matched it, but HHGregg went out of business and I haven’t been to another appliance store yet to purchase it.

I used Viking previously since they had a good name before and I went with them again. But the quality of the fridge that I purchased from them this time is very bad. It breaks down a lot and the temperature doesn’t work properly in any manner. Also, the space is not very friendly and its so small inside, even though its a big fridge. I called Viking and the reps asked me to register my model, and if I had an issue theyd send a service company to fix the fridge. But my refrigerator only has one-year warranty, so that’s really bad because it breaks down so much.

I bought a Viking range and microwave a year ago thinking with the higher pricing, bought higher quality. After one week, the stove top range started falling apart. The numbers on all the dials began rubbing off. Very poor quality. If you just want the range to just look pretty, dont ever plan on actually cooking on it. After one year the microwave has died completely. Its true what others have said. Viking will not come out for repair. They dont care. They sent out a rep., Wuerstlins Appliance Services, Inc. which failed to successfully repair it. Im now calling them out for the third time and Ive been without a microwave in my upstairs kitchen for four months and counting. My walmart microwave in the basement 5 years later is still kicking strong. I recommend not even going down the aisle which displays a Viking product because its a total waste of time and money. Ultimately it Will let you down. I would give it 5 negative stars. Please do yourself a favor and stay far away from Viking products.

Weve had an okay with our Viking range, but the oven temperatures tend to fluctuate pretty wildly.

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when its opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesnt dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesnt do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if youre in the market for new appliances, DO NOT buy Viking!

The Viking range is the best product. I like that it has 5 burners. Thats a lot of stovetop and cooking space in a 30-inch range. I purchased it unseen from a warehouse in Brooklyn, and it was fantastic. Id buy another one if I needed one next week.

I thought Viking products were exceptional. They are not. Our range is 15 years old and he have had it repaired four times. Each time, the cost is very high. Also, a repair business doesnt want to come to our house because we are 40 miles away. Viking did talk them into it. We have probably spent more than $1,200 on repairs since we had the range. I will not buy another Viking product.

I like it. The only issue we had with it was when we first got it, when we turned on the oven and after it warmed up, I could hear the metal expanded and it would pop. But now, weve had it so long that the heat has expanded the metal already, so we dont hear any kind of weird noises. But its been a great range. Weve cooked some awesome meals on it. We always had electric, so this gas is a new thing for us and we really enjoyed it. Their team has been great too. Anything Ive needed help with, they were always there to help me out. I had a few issues with the appliances when they got delivered, they were damaged. It was a great experience with them.

There are vent holes at the bottom of oven. Owner must remove bottom plate to clean food debris that falls into the oven’s burner area which creates an adverse hygienic condition. Also, annoying oven fan stays on 45 minutes after use.

I have a friend who remodeled their kitchen five years ago, and they have Viking and the kitchen looks so chic and had clean lines. I went with a six-burner and a full range. The home that we purchased, we seriously upgraded the kitchen and there was a cooktop and a double-stack range which is not my style. I was raised with a one range and I liked the versatility that Viking provided with the 5 Series range that we have. I looked at others and its just the right size. The six pilots is perfect because theres more room to cook. The space in the conventional oven is large enough, both the top and the bottom, to heat up the turkey and also the casserole and the dressing at the same time. I have the Viking hood and the switch of the light that illuminates the oven range needs to be adjusted because the light blinks on and off. But so far, everything is great. Im very pleased.I have the whole set - the microwave drawer which is very sleek, the dishwasher, and the refrigerator. But we had a Samsung which had more space in it than we do in the Viking. Thats the only complaint. Were pleased with it. I compared it to other brands. And for what I was willing to pay, Viking fell right in the middle. It wasnt too much for me because, where we live and the upgrades that weve done to the home and the overall increase in value, I thought that the appliances should reflect the neighborhood. Its one of those things wherein that is a fixture that adds value to the house. Kitchens and bathrooms sell a home. And to walk into a kitchen, especially ours, from how it was when we purchased it, to have so many nice upgrades and one of the top of the line appliances, it added instant value to our home. That was the other reason why the whole package was worth it.

Viking is American made, which I like. We have all-Viking in our kitchen, other than the refrigerator. Then, we needed a new refrigerator, so we bought a Viking. But the freezer is not working properly and it has been going on for a few weeks now. Their people already came out twice to try and fix it but they have been unsuccessful and they’ve replaced a part the last time. Other than that, the Viking reps are very nice and cooperative. We’ve got other Viking appliances that work extraordinarily well. We have a Viking oven, a cooktop, and a microwave and they’re great. There just needs to be an adjustment in the operation of the condenser of the refrigerator. I’m not happy now. I spent $10,000 for the refrigerator and I expect it to work properly.

The Viking refrigerator has a lot of space so I’m happy about that. But weve only had it a few months and weve had two calls out. The quality doesnt seem to be there. The top of motor went out where it wasnt cooling and they had to replace a lot of parts. Then recently, the lower freezer section started frosting up and they fixed it. It was under warranty.