My very expensive ($1,400) Electrolux dishwasher model EWDW6505 just cost another $311 to fix. This is after replacing the water pump approximately a year ago. It was just over four years old and used only 2-3 times a month. Forget about customer service where they will only tell you that you have to contact one of their service agents in your area. It cost me $75 (trip charge) for a serviceman to come over and make a phone call to Electrolux tech support for the error code which resulted in a needed repair kit. Two weeks later after the repair kit installed, I was charged $118 for the kit, $100 for a second trip charge and $18 for labor. It is not true you get what you pay for in this case. I will never buy another Electrolux appliance.

In September of 2011 we purchased an Electrolux Wall Oven (EW30MC65JS1) as a part of a total kitchen rehab. This appliance also contains a microwave oven and is installed as a single unit: microwave above, convection oven below. Because of construction delays, the unit was not installed until summer of 2012 when it was put into residential service. Within months of the install, the microwave cooling fan would not stop running. Even after constantly cleaning the inside and leaving the door open for 30 min or more, the only way to stop the fan was to throw the breaker switch at the panel in the basement. Finally, after several weeks of this nonsense and a visit from a repairman, the microwave began to act normal. That is until April, 2014: the magnetron went, a $591.35 repair bill. I contacted Electrolux and they sent us a $99 debit card (!?). Yesterday evening I could not get the oven to turn off. About 4 hours after dinner, I went through the kitchen and noticed that the oven was still on. The control panel was showing only the time, nothing else. I turned the oven back on, then I turned it off and waited 30 min. The oven was still on pumping out heat as if it were still warming dinner. I threw the breaker switch at the panel downstairs. I waited overnight and threw the switch back this morning. The oven is now off and we do not intend to use it again. We have kept our designer current with all of the Electrolux problems and she has stopped advising clients to purchase Electrolux products. The unit cost about $3300 in 2011 and has cost at least another $750 to keep going. Given the dangerousness of the last problem with the oven not turning off Ill probably scrap it.

Two years ago bought 4 appliances from Electrolux and all are the worst quality products I have ever owned. The Microwave has been serviced 4 times, the door shattered and the Warranty repair person broke the vent and he said it was not his problem as Electrolux stand behind it. The refrigerator cost $3600 had to be replaced for rust, the stove had sharp edges around the components and they had to send a man to file the edges in my home. The dishwasher simply does not wash the dishes and often simply stays on during the drying cycle. Customer service is polite, but does not have the ability to stand behind their product, so essentially there is no service or recourse for issues. I write this to warn you from buying this companys products.

Their support is super ignorant and useless. We paid their expensive insurance and their unit broke. We are almost 2 months without a working unit and literally have spent close to the same amount in getting our clothes laundered vs. buying a new unit. So frustrating. We have a child that needs sanitized clothes due to a health issue. Their support is so ignorant and do not care. They got a part in and scheduled the first appointment, took almost 1 month. Then the guys got here and said, Oh the part is broken. So you think they would expediate, right? Well no, now we are waiting another month. DO NOT BUY THEIR PRODUCT OR EXTENDED SERVICES. HORRIBLE COMPANY.

We bought a new Electrolux double oven in 2011. In the last year, 2017-2018, we have had to replace TWICE the timer, the power relay, and the varispeed board. We now have the code F14 occurring whenever the oven reaches the temperature which causes the oven to turn off... Our repairman said it is not worth fixing a 3rd time because of faulty electronics. Do not buy this oven.

We first bought an Electrolux Icon French style (2 doors, bottom freezer) 6 years ago as part of a kitchen reno, along with matching wall ovens. From day one the ice maker had nothing but problems - service calls every few months. They did do 1 repair after the warranty expired. The next time I called they offered to replace the fridge at cost, and we agreed as we wanted to maintain the look of the kitchen.The ice maker on this unit worked, but after about a year the unit appeared to lose its mind and would randomly give high temp warnings, and then be OK for a day or two. Service tech diagnosed ice build up in the freezer and evaporator and recommended a full defrost. We did that and it was OK for few months, then happened again. This repeated 6 months later, and now again for the 3rd time. This time I pulled out the usin and noticed a huge patch of rust on the stainless steel back plate right behind the ice maker. So, looks like the ice maker has an internal leak, which builds up as ice inside the unit and eventually screws with the temp sensors. The door gasket is also now disintegrating. Bottom line - these people do not know how to design or build reliable refrigerators. They are quite literally junk. The ovens have been great though :).

We had our house built 6 years ago and I just had to have the Electrolux appliance. The only thing that in my opinion that has worked well is the dish machine. The oven, cooktop, and microwave not so much. For the price I was expecting as other consumers have stated a much better product. I did not get the warranties because them in themselves were expensive as well.Lets start with the microwave because it had the least problems and lasted the longest. Two years ago the door panel came partly loose. Only I had it fixed was because I had gotten the home warranty for all household appliances and it was covered under that warranty. Along with the other two appliances that I am going to talk about. Last year the spring broke so the door would not close. My husband tried to fix it and in the midst of doing that he broke the top piece. A friend came over and saw that the door was taped shut. He asked what was wrong with it; I told him and he fixed for me. The top piece could not be fixed because it was plastic. Thank goodness he didnt charge me. He said it was a minor fix. The top piece I just laid it back on top. You couldnt tell it was detached. Now this year the microwave stop working all together. I put something in it to warm up and it did not come on DEAD. I never cooked in it anyway but dead after 5 1/2 years.Next we are going to talk about the cooktop. I picked out the 36 in induction cooktop. It was working good. I was excited I had gotten it then after 6 months the burners seem to no be cooking as well. I had to cook the food on high if I was using more than one burner because it was not cooking well and taking forever to cook. Thank goodness not was burning. I thought something was wrong but I could not figure out what it was. Then one day when I was cooking for the holidays, midway through cooking the hold cooktop shut off. At that point I had to wait for the fans to cool the cooktop off. Once that happen I had to cook everything one at a time till I was finish cooking. Needless to say I was upset. That Monday I called the Electrolux and they called a service tech out because it was still just under their warranty . When he finally came out he told me that it was a good thing it had shut itself off because it could have set the house on fire. Like that is something a home owner wants to hear. He told me he had to order the part. It took three weeks for that part to come in. No problems after that until the fourth year and it did it again. By this time I had gotten the home warranty I spoke of earlier and thank goodness for that because we had problem after problem. This time one side of the cooktop could not work. The service people sent someone to fix it. Then two months later the other side when out. They sent the same person out again. Then the other side that had been fixed went out again so he had to come back. This was every two months for 8 months. Then finally he realized something was burning out the circuit boards and fix it. No more problems but on the induction side you cannot burn the 2 burners on the same temperature or you will get an error. Thats a small price to pay for not being able to use your appliance that you paid hard earn money for 8 months.Finally we get to the double oven. The first problem I had was the Led lights went out. That was still under factory warranty. This happen two months after we moved in. The next problem again like the cooktop, the oven sensor went out, this was 6 months after we moved in. They came and fixed that. I had no problems until again like the cooktop in the 4th year. I was cooking on normal bake and the oven seem like it wasnt getting hot. Then I started using the convection bake then it seem like it was doing the same thing. One day I was standing there looking at the stove wondering what to do, my daughter said Momma I told you the bottom oven works better than the top. At that point I turned both ovens on and the bottom oven heated up faster than the top. So for a while we used the bottom oven for cooking until it was doing the same thing as the top. The problem with the oven was happening at the same time with the cooktop but it had to be 2 different work orders. The oven took longer to get fixed than the cooktop because we had to wait longer until the part to come in. So I didnt have a oven for 11 months. Because you could not use 1 oven without the other because they were on the same circuit board. Since then we can use both ovens but the bottom oven is still hotter than the top and it still heats up quicker.

Im writing this with 5 years of experience watching my appliances fail. It started with the warping of the pan in the built-in range and then the failure of the control assembly for that unit. Beside the fact that the racks are very difficult to slide in and out and dont fit well, I just figured this is just a case of a bad unit. Electrolux paid to have it fixed so I was ok at that point. Then the ice maker in the refrigerator quit working properly. It was intermittent, slow, and finally quit. Electrolux paid for this repair also... like three times. It worked for a while and started the same problem about a year later. I called back in and they said theyd replace the refrigerator... and they did. Later I received a mailing about what I think was a class action suit on this issue so I understand why they were so agreeable to replacement of the refrigerator.Next up is the dishwasher. Actually I dont believe it ever really worked that well because the touch pad was stubborn from the beginning. So now the touch pad isnt functional except for the start button and the normal button so no other features are available. Ive been told that the buttons are probably sticking and it needs a new part. Of course were now in our 5th year so the warranty is gone, and since Im going to replace the part, it will be on me if the part doesnt work when it gets here. The only other problem we had with the dishwasher was that something happened with the seal as far as I can tell, and it leaked water, ruining our hardwood floor under the dishwasher, in front of it, and some on the other side of the island. A hardwood guy tells me well have to do the whole room to fix the problem effectively. Its easy to see but were living with it.Just a couple days ago the microwave went out. No microwave and no convection. Check out the reviews folks, this unit is highly unreliable. I did find that Wolf makes one that will fit perfect for a similar price, actually a little less, and I suspect it will outperform this ICON by a landslide. We bought all these appliances for a new home we built. They looked nice at the time and of course we were sold on them. That company isnt in business anymore either. What a mess. I hope this review serves the public well but there are a boatload of reviews on Electrolux and it looks like an average of one star. Please pay attention and save yourself some headaches... buy something else.

In Oct. of 2009, I redid my kitchen and UNFORTUNATELY purchased my refrigerator ($2899.00), wall oven (no major issues), microwave (never worked correctly from day one) and dishwasher ($1200.00) at one time and thought that going w/ Electrolux for all four was the way to go. I had purchased the fridge and dishwasher along w/ a 4-yr. extended warranty for both. I have never in my life dealt with shoddier made appliances and a company that has NO clue how to manufacture ANYTHING but vacuums. The fridge had SIX service calls for a defective ice maker that could NEVER be fixed. It wasnt until our service tech (who by now was like family) called Electrolux directly and got us a refund for the purchase price of a 4 yr. old fridge. Last week, the dishwasher decided to leak water out from underneath it. It too had 4 service calls on it and has NEVER done a decent job of cleaning the dishes. Now that the warranty is up, the dishwasher is being replaced w/ a Bosch unit that was $400.00 less than the Electrolux and comes w/ a BETTER warranty and the backing of a company who knows what the hell theyre doing. I CANNOT STRESS IT ENOUGH -- STAY THE HELL AWAY FROM ANYTHING ELECTROLUX!!! Even w/ extended service plans, they are nothing but stainless steel BOAT ANCHORS!!!!!!

I read a lot of reviews that stated when they called Electrolux, they were told to buy the extended service plan. I have new appliances under warranty and have had to call Electrolux on both the refrigerator and the dishwasher in the first six months. (this should tell you something about their product..) I was very disappointed both times that the next available appointment was 10 days out! This last time I called on because my ice-maker was not working. I waited the 10 days and a technician arrived to fix the problem. He switched out the pacemaker and left. The next day when I still did not have ice, I called to have them come back. They are still making me wait 10 days to get a technician out, even though they did not fix it right the first time! So do not worry about an extended warranty... just do not buy an Electrolux!

I bought an Electrolux refrigerator piece of crap in April of this year and Ive had nothing but trouble with it. Right now its showing that refrigerator is off. I cant get it to come back on and so my food is spoiling. Of course it has to happen on a weekend and no one can come out here and fix it. I havent unplugged it several times and plugged it back in hoping that would fix the problem but of course that didnt work. Whatever you do, please do not buy anything from Electrolux. Unless you want to buy an appliance thats not going to work, then of course you should buy it Electrolux.

We bought this beautiful refrigerator last year. My husband was taken with the lighting and didnt mind that it was a bit pricey ($3,500). The problem is... it doesnt make enough ice. The ice maker itself is in the top refrigerator area, its a little 7 x 7 box so if I fill a glass with ice, it empties it and it takes 90 minutes to put out another tray. I empty it into zip lock bags during the day as a back up because my husband goes insane every night when he tries to get ice and its empty. We had the ice maker replaced, and the filters changed. Its just too small to keep up. It would be great if you purchase a separate under counter ice maker (at $2,000). We thought because it was an Electrolux, it would be great, we were wrong. I blame Kelly Ripa.

My husband and I have had nothing but problems with our Electrolux refrigerator. We have had the ice maker serviced numerous times. Now it’s out of warranty and have paid 800 dollars to fix something that Electrolux knew could not be fixed. Now Electrolux won’t help us on a refrigerator that we bought for 3700 dollars. Electrolux won’t help us at all. Electrolux is a terrible company when it comes to customer service and Electrolux does not stand by their product. Electrolux need to understand if you piss off consumer we will stop paying your product.

I purchased a Frigidaire refrigerator and stove in July, 2014. I thought I was purchasing a reputable brand, so I didnt need to purchase an extended warranty agreement. In January 1, 2017, the refrigerator stopped cooling. I lost items in the freezer as well as the lower refrigerator section. I called a service technician referred by Lowes. He told me the diagnosis and the repair would be as much as a new refrigerator. I called Frigidaire Customer Service. They told me the only thing they could do was offer a discount on the replacement part. I still would need to pay for the labor and the part. I recently retired and cannot afford to do this nor purchase a new refrigerator. I have now been without a refrigerator since January 1, 2017. I had to begin 2 jobs to save up to hopefully purchase a refrigerator. As it stands I will not be able to do that for at least 2 months. I am very disappointed in Frigidaire/Electrolux. In the great scheme of things I may only be one consumer, but even one should matter. I had to use a computer at a school since I cannot afford internet. I left the paperwork at home so I dont have the receipt with me to add to this.

I purchased a 48-in duel fuel range in 2009. The range was not properly wired, and I have had nothing but problems. My range was actually built by Dacor but that is not the problem. The problem is Electrolux. I have made numerous calls to Electrolux to ask for assistance, request diagnosis of problems, and to try to locate repairmen. Nothing. I finally found a local repairman who has beaten a path to my house from his shop. The latest problem is a circuit board that controls the small oven. That oven inadvertently switches to broil during baking and needless to say, I burns food to a crisp. The repairman has called Electrolux, Electrolux acknowledges the problem because it has happened numerous other times to other people. It is an Electrolux problem, and Electrolux still will not warrant that part which is costly. I have never been offered an extended warranty on my range, but if I were, I would certainly collect all the costs associated with this piece of equipment and get rid of it. Viking or Wolf would certainly be better than the inefficient products Electrolux puts out. Buy Electrolux at your own risk.

We purchased our refrigerator 4.5 years ago for $925. Though everything still looks and sounds ok, it has stopped cooling and the compressor at the bottom rear gets really hot. There is apparently a 5 year warranty on the sealed unit. After several phone calls, these are the hoops we would be expected to jump through: Not just any licensed refrigeration technician will do (since we already had one look at it). We would need an authorized servicer to come and verify if it is the sealed unit that has failed. The authorized servicer would charge us and it would not be covered by Electrolux (they say they cover materials only, not labor). That said, if the authorized servicer determined that the sealed unit had failed, the compressor and the evaporator are both obsolete items not available from Electrolux, so they dont actually cover the materials. Instead, Electrolux would offer us a 10% rebate toward a new refrigerator (presumably once we purchased it from them?) So the warranty is useless and we wont be doing any of this.

We built a new home and purchased all new appliances in 2009. We bought an Electrolux French Door Refrigerator and a 30 Double Convection Wall Oven. The first thing to go was the panel on the wall oven. Then the Ice Maker. Twice. Both under warranty fortunately. Then the French Door had to be replaced because the magnet at the bottom of the door kept sticking and we had to pull on the door so hard to get it to open that the door split open. Luckily we were good friend with our Appliance Sales folks and they got an Electrolux Sales Guy to give us a new door. Now the ovens dont work. Started with the lower oven not coming up to temperature. Lets not even talk about either of the temp oven probes which are so badly designed they cant tell the difference between the oven temp and the food temp, so they either turn off the oven to keep warm before your food is cooked, or they cook at the temp you tried to set for the food. Dont think 140 for beef is going to cook anything. Anyway, back to the lower oven. Oven panel says one temp, but gauge set in the oven says much lower. Then the upper oven started doing the same thing. Had a tech look at it, and he asked if I had just run the cleaning cycle. When I said yes, his response was Dont run a cleaning cycle before a Holiday! Meaning that the oven problems happen during a cleaning cycle. Anyway, both oven liners have buckled and are touching the heating elements, causing them to ground out. I need two oven liners, two heating elements, one relay panel, two guys and four hours of labor to repair by oven. Total $2,400 for an oven I paid $3,600 for 5 years ago. You would think you would get more than 5 years of an appliance. Then the French Door went again. This time its the major electrical panel, so now that another $500 service and part repair. Is it worth writing to Electrolux?

Feb 16, 2011, I spend $3500 on an Electrolux refrigerator. On Nov 28, 2013, after 4 repair visits for the ice maker, the salesperson on the phone strongly encourages me to buy an extended warranty ($408). I did. Six days later Electrolux replaces the refrigerator, but the extended warranty does not convey!! THIS IS GOUGING!! AND the ice maker still doesnt always work.

I bought this refrigerator model E127BS16J56 serial # 4A23619843 in 2013 in great anticipation of have a beautiful stainless steel refrigerator in my kitchen. Stainless steel is a bit more expensive but as a consumer you spend the extra money for its beauty that it adds to your kitchen. Ive noticed that around the stainless steel the grey plastic trims have begun to split and crack for no reason. The refrigerator is in our kitchen and does not get a lot of wear and tear, its just my husband and myself. I called Electrolux and spoke to customer service, told them the refrigerator was practically new and the cracking and chipping of the plastic trim took away from the beauty of my stainless steel refrigerator and asked them how to fix it. I was told the only way to repair the plastic trims on the freezer drawer or the French door refrigerator was to replace the door panels. They would send them to me at a 10 % discount. What!So Im supposed to order new doors at my expense of 500 per door and get a 10% discount if I purchase the doors from them and they wont charge me shipping. This was not acceptable so I called back and asked to speak to a customer service manager. I told her my story and she read through my previous complaint and offered me a 30% discount. This was at least an attempt to assist me but honestly, my refrigerator is 3 years old and all the plastic trims deteriorating and breaking off (obviously a product defect) and to solve the problem Im supposed to purchase all new doors and invest almost 1000 dollars and then pay a mechanic to put them on! Really! I want to fight this Id rather spend 1000 dollars on a lawyer and live with the chipped broken plastic doors. Im disappointed I really thought they would stand behind their product and help me, but the resolution they offered is unsatisfactory! Im going to continue to call and complain, hope springs eternal.

Purchased high end (what a joke) Electrolux appliances. Turned out to be thinly disguised Frigidaire appliances. What a mistake. Fridge ice maker kept failing. Service guy told me Electrolux would send him out 3-5 times then would replace the fridge believe it was 4 times, but even then it took a couple of hours discussing the issue with Frigidaire warranty department. They tried to pull the its out of warranty excuse because it was just over a year. The new fridge has a different ice maker but still periodically must be defrosted and the milk self broke. The microwave needed a new display board, then 6 months later shorted out because it had been improperly painted which allowed it to arc. Even though it was out of warranty by about 6 months they finally agree to replace, but not install a new unit. The plastic impeller on the dishwasher failed. The service tech advised me to wash the dishes before putting them in the dishwasher. The stove has failed and needed a $600 controlled board. It has now failed again. Junk.

I purchased four stainless steel Electrolux kitchen appliances (refrigerator, stove, microwave & dishwasher) from EBA in Brooklyn, They were the digital models which cost more and the appliances were displayed in the show room as a package deal. OVEN: The oven is very inconvenient to cook in because there is little room to keep both racks in the oven if you cook something like a turkey, you need to take one of the racks out. You cant cook multiples things in the oven because the ball bearing oven rack (which was one of the salesmans selling point for this oven) take up too much room. Now the rack is stuck and cannot be used in the oven at all. Also, the most important issue is that when you use the stove the knobs (which are also stainless steel) become extremely HOT to the touch. I spoke with EBA/PC Richard and explained the problem. They suggested I contact Electrolux directly. Customer Services response was that they were sorry I was unhappy but that is normal to have the knobs be hot to the touch. Microwave: The plastic handle on the microwave has broken off twice already. Electrolux does nothing to honor their products or try to accommodate the customer at all. I tell everyone that will listen to me - NEVER PURCHASE ANY PRODUCTS FROM ELECTROLUX whatsoever.

A small and simple to replace part (the latch for the dispenser drawer) broke on my EIFLW55HIW0 model washing machine. I contacted Electrolux expecting to be able to order the part. They referred me to their parts manual (which required going to the Frigidaire website). Unfortunately the part was not shown and I was told I would have to purchase the entire assembly. When I told the support person that I had no assembly that even looked like their parts diagram, they essentially said, well that is the parts diagram. There is a clearly labelled part number on the drawer assembly, but it does not match their parts diagram. In other words, although the model number is the same, the design has clearly been changed so that matching parts are no longer available. There is no part number for the part that is broken so apparently that was not considered a separate part.

I bought a upright freezer and been paying warranty on this for 15 years. I call in Aug. to have it fix. I havent gotten any result yet and October. I ask for a buyout. I was turn down. I need help. All I get is lot parts been sent to my home and still does not work. Please stay away from this company, they dont try to help at all.

Our washing machine broke after less than two years. We were required to use their service provider and have had NO resolution for 5 WEEKS! New parts ordered and many service appointments. Electrolux refuses to replace our machine which is irreparable. Customer service has been totally unhelpful. We will never buy an Electrolux product again. VERY disappointed and STILL without a washing machine.

Based on positive reviews across the web, bought Electrolux EFLS617 washer and matching dryer. Empty Nest household - Washer quit after 6 weeks. Warranty service into 3rd week wait. Local Service provider stated failed part is recall, and tells us min 2 weeks. I call 2 weeks later, part ordered through distributor and is on back order with no eta available. Called Electrolux for help to on recalled part; Electrolux rep stated part is not recall and would not assist in tracking part down. Asked to speak to customer satisfaction dept; rep stated This is Electrolux customer satisfaction and said no more. It appears Electrolux reps are trained robots assigned to only check failed appliance is registered under your name. This rep deflected all my questions to local service provider. No help, no empathy, no apology for failure or inconvenience. Attitude not helpful - I suspect that failure is their normal. And I’m stuck without a washer. Sorry I bought this washer.

About 3.5 years ago we totally remodeled our kitchen. We purchased a double oven, warmer, stove top, and two dishwashers. One dishwasher needed a pump replaced after six months. After the warranty expired both dishwashers started to develop problems. They would not totally drain. I had both serviced at different times and the same problem continues. The service mechanic called customer service to see if there was a recall and was told no and that they werent aware of a major problem. When running they are very silent but are not worth the problems or repair costs. I would not repurchase an Electrolux product again. Strongly considering returning dishwashers to front of store where purchased, calling the news media to watch me take a hammer to the items to show my dissatisfaction, costly but very gratifying.

Theres no minus five stars rating for this brand. If not I will rate it minus 3. Is the worst buy I done in my life with 2 visit from a repair company and is broken again. Government needs to start regulating this guys. You pay thousands for a fridge and in just a few months is broken, is not fair for us the consumers.

Never. Ever. Ever. Ever buy an Electrolux product. Two fridges, a double oven and a stove have all failed numerous times. They have all of our records and we have had repairmen here more than 50 times. This is what they say when the oven breaks: Oh, this time its the side element. Oh, this time its the back element. Oh, sorry this time its the motherboard. The fridge? I tried to attach a video of the noise that our fridge makes all the time, after they have been out probably 8 times to fix it (maybe more, not kidding) but it wouldnt attach. DONT BUY ELECTROLUX.

I purchased all 4 appliances: the refrigerator, the stove, the dishwasher and the microwave. Ive had issues with all of them. I am not exaggerating when I say I had 22 repairmen come out to fix my refrigerator, including their own engineer who flew out and spent 8 hours and even he couldnt fix the problem. Very sad! There was issues with the ice machine and sliders which left the freezer door open for I dont no how long and the light comes on when it wants to. The stove has stopped working, so of course we had to eat out on Thanksgiving and Christmas and its still not fixed. The frame around the top was bent when delivered so the whole thing had to be replaced and there were some missing screws. My dishwasher has never properly cleaned the dishes; Ive given up on having clean dishes altogether. What Im saying is if you are on the fence about purchasing Electrolux appliances, take a walk in my shoes. Its been a nightmare since I purchased my Electrolux. I dont mean to bad mouth a company but having my appliances for the short time that I have has only caused me stress and frustration. I saw some of the complaints before I made my discussion and thought that some of the people had nothing better to do but complain, but now I believe all the people that have had issues because Im living it. I’m stuck with a very bad product. I will have to live with it until the warranty run out then they will go on Craigslist. Dont walk away from deciding if you want to purchase an Electrolux product: run away.

Three years ago I purchased a French door refrigerator from Sears but was manufactured by Electrolux. Immediately we noticed the ice maker did not supply enough ice. Sears came out and replaced icemaker three times. Still does not supply enough ice but you get tired of appointments and meeting repairmen to make the same repairs over and over again. The last repairman said this was a common problem with the refrigerator I have. Last weekend I pulled open the freezer drawer and it fell apart. After spending an hour to make it functional I decided it was time to replace it. So this week I purchased another new refrigerator. One NOT manufactured by Electrolux.

The cost was very affordable for the size of both. The different types of cycles were offered on each. The washer had a hand wash plus a delicate cycle. The cycle on the washer was no longer than 38 minutes, compared to some might last way longer. The dryer had a lot of issue and needed repaired. This was caused by the assembly line by the manufacturer. The dryer would need to have air dry cycle on cold cycle to air comforters. A price would be too high for the pair. The company does not have a good reputation on quality and does not have a a record of low maintenance. Even though Ive had problems with the dryer, the store where we purchased them sold us an extended warranty which paid for itself. We would not purchase Electrolux due to the problems that we encountered.

DO NOT BUY ELECTROLUX! I wish I had read reviews before purchasing these appliances. Theyre 14 months old and the dryer will not work and the spin cycle on the wash machine sounds like an airplane taking off in my laundry room. They were going to send a tech, I booked a day off work and they didnt show up. They then passed me off to an approved service company and Im still waiting - going on two weeks. GARBAGE PRODUCTS!!! Just do yourself a favour and buy Samsung. Electrolux is BRUTAL.

We've owned 3 over-range microwaves and this is our first one that is also Convection. We love it! Larger than our previous ones and much quieter! Lights illuminating our Range are fantastic! Much better than previous units. We like that the control buttons are on the bottom, much easier for shorter folks to see but they are a bit hard to press to get them to do what you want it to do. Maybe they'll soften up with use...we'll see. We do wish the Countdown Timer (which we use quite often) would beep until we shut it off when the set moments have completed. It beeps several times and that's it. If we're not around when it beeps and forget to look to see if the countdown is complete, what we have it set for could get overcooked. Minor problem though...we'll just buy a separate timer at Wallyworld or BB&B.

I have Electrolux 5 burner stovetop for my home. Last year (2021) 2 of the knobs were not working so I called them and ordered 2 knobs each 35 dollars. This year (2022) again one more know started not working and when I called them they says each one is 72 dollars. That is ridiculous and too expensive. For sure the knobs will be damaging every year for Electrolux stovetop and you need to buy every year. Very poor quality design and expensive.I have issue with Electrolux microwave too. Worst design I have ever seen. The handle screw got loose and dropped into the door and there is no option to fix the screen. When I called them, they said I need to order entire door for 600 dollars. What a design. They design their products to rob the customers for years. DONT buy any Electrolux product. Just stay away from it. Not worth buying. Very poor quality design. I got frustrated with their products at my home.

Where to begin. We purchased all of our Electrolux appliances when we built our new home. Fridge, stove, dishwasher, microwave, washer and dryer. All Electrolux. We have had the induction stove in the past and loved it, so decided we would buy the same brand for all of our appliances. In the first few months of owning them we had problems with everything. The fridge ice maker gets clogged and leaks water. The microwave light stopped working and was replaced just barely under warranty. The new microwave control panel no longer lights up, therefore we cannot see what we are doing. It is now out of warranty and is apparently our problem.The dishwasher. Wow, what a disaster. It’s quiet and that’s about the only good thing going for it. It leaves the dishes wet no matter what cycle we put it on. We have replaced the control panel not once but twice under warranty and the one side still doesn’t work unless we bang really hard on it. It is now also out of warranty and they will not fix it. The washing machine detergent drawer doesn’t drain properly and always has water in it. The dryer is ok but the rubber gasket comes out all the time.We spent over $10,000 on our appliances. Appliances that are supposed to be “high end” but quite frankly, this company not only makes junk, they could care less about customer satisfaction or service. Being a business owner myself, I find this deplorable. I will never buy from Electrolux again and not even 3 years in to owning our appliances, we will be replacing both the dishwasher and the microwave as neither function to get their respective jobs done. Very disappointed. Save your money and buy another brand!

I purchased an Electrolux Refrigerator Model EW288571150 in August 2010. Since my purchase, I have had 16 service calls. Out of the 16 service calls, I believe 5 parts have been replaced. I do understand Sears policy and procedures but this can become very frustrating. I did speak to someone at Electrolux on 08-08-2012 and she did explain that my problem was with the bottom rack of my ice maker. At this point, Im now waiting on that part to be replaced and I do hope that this is the answer. The appliance is beautiful, but do constantly have to experience my refrigerator going out and losing food because of the refrigerator defrosting.

I purchased an Electrolux dishwasher from Lowes (never again). I paid 1200.00 dollars for the unit. After the first use, there was water left in the dishwasher that wouldnt drain. I called for service repair and a week later they came out to fix it and the same problem still occurred. I had to use my shop vac to remove the water. I called for the second service call and the tech advised me that I needed a new garbage disposal because food was backing up, causing the pump to burn out. I purchased a brand new disposal and had it installed. It still doesnt drain. I have been getting the run around from Electrolux and Lowes and neither company is providing me with good customer service. I requested a store credit so I could get an replacement and I was told I needed 3 service calls before it could be approved. I will never purchase another Electrolux appliance and I will never shop at Lowes again. If this matter isnt handled I will be contacting an attorney.

This refrigerator is great, there are just some things that need to be changed about it. We have to turn the ice machine on the door, off, because it drips and settles in the holder. When we go to open the door the melted ice will spill everywhere.

I purchased an Electrolux washer and a dryer from a local appliance store - Appliance World in Huntington, November 24, 2012. The washer and dryer were delivered on December 10, 2012 and were both not working. The washer was leaking water all over the floor, and the dryer was making a really loud banging sound. I have contacted Appliance World and they informed me that they have a no return policy, and that I have to work directly with Electrolux. I have contracted Electrolux and they have sent a service man to my house 3 different times to fix the problems. My washer currently seems to be working. However, the dryer is still not working - making the same loud noise. I have had to take 3 days off from work for these service calls, and Electrolux is now saying I have to have a 4th service call and that my warranty does not include replacement of the machine.

After less than six months my new side by side refrigerator started making a loud continuous noise. Two different technician has been out seven times and indicated many of their customer have the same problems. Electrolux refuse to replace.

DONT RECOMMEND TO BUY ELECTROLUX PRODUCTS!!! Bought a brand new unit of Electrolux EWT903 XW top loader washing machine last August 2015. This is 9 kg washing machine for 2 person. We also seldom use the machine since we go out of town always. The machine suddenly broke down on October 2016. Call the Electrolux Philippines head office for request to check the machine problem. The service was so bad, that it took more than 3 weeks to schedule to checkup. The Check up was done on Nov 26, and the service technician advised that the Gate valve below the machine to let the water flow out was damaged. Asked the Service Technician the cause of damage, the service Technician also dont know. Later, the Office call me, and explained the cause of damage may be as ff: 1) Electric fluctuation 2) overload. This 2 reason are so dumb stupid reason, since we seldom use the machine. My conclusion is there must a design problem for this Electrolux EWT903 EW washing machine. DONT RECOMMEND TO BUY.

The screen is hardly visible for years and the new parts are supposed to be worse than keeping the old part that the microwave works. After 5 years I had to replace the Electrolux refrigerator and dishwasher. After 7 years I had to replace the Electrolux stove and oven. I would replace the microwave but they do not make this size anymore. Although, the new Electrolux appliances are beautiful. I truly believe the original appliances should have lasted longer. I do not recommend this brand for anything except vacuums.

Top of the line Front load washer leaks. Door hinge defective and never fit properly. Had Sears fix several times but it is a horrible design. Made in Mexico where they stripped the screws when they put it together. Notified Electrolux customer service but they said my mistake was calling Sears. Since it is now over one year old, Electrolux will no longer help me. Stay away from this brand. They only say they care about customers. Their actions do not match their words. Buy a better brand.

In April 2008, I purchased from Lowe’s (Preston Road, Dallas, Texas) Electrolux appliances a double oven, a microwave and a dishwasher. Ive had nothing but problems with them all, but the double oven is the worst! Ive been without oven since November 21st, 2011, no oven for Thanksgiving and Christmas. We have had 5 service visits with no resolution. It appears Electrolux and Lowe’s doesnt care! Dont buy from them.

I made the mistake of purchasing an Electrolux bottom freezer refrigerator in 2010. It was not cheap ($3300.00) at the time. I liked the design. The ice maker has not worked since I purchased it. There is always something wrong. Two months ago the ice maker was not freezing ice. I contacted the warranty company and they said they would send someone out. Two weeks went by and I heard nothing. After cleaning up water I called the warranty company again and received a very nice lady (Pamela) and she sent someone different out. They came out and three weeks later put in a new part. That was last Friday. I still do not have ice. Phone calls (3) to Mr. Appliance have not been returned and the call to the warranty company was very abrupt. Latisha could have cared less.

From date purchased, microwave turntable will not turn off when need to bake with 9x13 dish or round pan larger than turntable. There is a button for this to happen. Electrolux now says after 3 repair trips that the unit works the way its supposed to. Says the turntable is not supposed to turn off for convec. They will not discuss replacing it with a model that the turntable turns off. In other words, Im screwed! I will never buy another Electrolux item again.

Side by side refrigerator has had ice maker repaired at least 5 times. Service tech said it was junk when it was new. Same with the oven. Cant use the self-cleaning feature because it trips safety fuse in back requiring pulling the oven from the cabinet to reset. Their expert advice... dont use self-clean. They are high priced, poorly designed junk. They should be sued for their shoddy workmanship and design and poor customer service.

Purchased washer and have had major problems with black mold around the seal inside of door. Attempted to contact Electrolux about problem and was advised to purchase new seal. No matter how many seals are purchased, it will not resolve the problem of black mold. Very disappointed with not only the product but customer services.

I purchased all my Electrolux appliances 4 years ago. A fridge/freezer, microwave, induction cooktop and oven, dishwasher, washing and drying machine. I have had an issue with every machine. I have never been so dissatisfied with a make as Electrolux. I will never touch Electrolux again.

We purchased the ICON Electrolux kitchen suite for our new home. From the outside, the appliances are beautiful and appear to be built with quality. However, this was not the case at all. Of the five appliances in our kitchen (refrigerator, dishwasher, wall oven, 6-burner stove and microwave), four of them have issues. They are less than two years old and have too many problems for this to be a top tier appliance. Refrigerator has dents on front panels from the stainless steel overlay attachment seen when you stand at a distance. The freezer drawer does not shut level. Reported this when we first moved in. Company came out and said there was nothing they could do to fix this. They blamed it on the leveling of the kitchen floor. Not so because quality of home build we have no complaints. The wire drawer in freezer pulls out crooked and often comes off track. The ice maker takes too long to make ice and makes a very loud noise when ice is dispensed from the door. The dishwasher panel lights flicker on and off. We have to hit the panel to make them stop flickering. The time clock that reflects on the floor in the kitchen stopped working about 5-6 months after we moved in and I called them to fix it and they said it was not covered because that was cosmetic. Also, the inside rubber seal has come off several times. We have to push it back into the grooves. The gas stove does not light with the starters. I have to turn on two burners. So the fire from the other burner lights the gas from the burner that will not light. The oven cooks noticeably uneven. We have to rotate our pans in the oven for the food to cook even. I may be forgetting a couple of things. But these are too many issues to have with top of the line appliances. I called customer service several times to have issues addressed. Unfortunately, we only had a one year manufacturer warranty and when you are moving into a new house with a very busy life this time flies by and then you are stuck with covering issues with an expensive extended warranty that may not even cover all the issues. Very frustrating!! I have purchased a used basic Kenmore washer and dryer for $300 and it lasted 15 years without one issue. Electrolux is a waste of money.

Purchased range in 2004 price $2000.00. Had insurance until the clock on the range needs to be replaced. I called Electrolux, the part is not available anymore. The repairman person recommended by Electrolux is trying to find a used clock, otherwise, my range will be unavailable for cooking. Electrolux was notified by me since the warranty is over, they refused to do anything. What is my option, throw out the range, I cannot afford that. The company will not help me in any way with a refund price for the rebuild clock or the company getting me a clock somewhere. Need answers soon. Please help.

We purchased an Electrolux front load washer-dryer from Lowes Home Center on 05/14/11. We also purchased an extended protection, 4 year plan at that time.We have had problems ever since we purchased the washer. It will not drain the water. We contacted Lowe’s, and they sent a repair technician to check the machine. We have had 4 or 5 service technicians in all to come out. The machine still will not drain. One technician told us our drain pipe was too tall, so I cut the pipe to the height I was told it needed to be. The machine worked for two and a half loads and stopped draining. The last technician said because we have a septic tank, we had to put in a p-trap to keep back flow air from stopping the machine from draining. I installed the trap. It still will not drain.My wife called the technician again and was told this was not their problem. They told her that they could not keep coming out to our home. What can we do about this problem?

Electrolux is not living up to the no lemon clause of their service contract which states that if the same part on an appliance is replaced three times the customer is entitled to a cash settlement or another comparable appliance. This contract is not followed by Electrolux for my washer because they do not maintain the records. I have an email from them which states this. Furthermore, the local service companies they use also have no accurate records. They reuse the same service tickets and do not record the part numbers so it is impossible for the customer to make a claim. I have proof of this as well. My transmission was replaced at least four times. They lie about fixing the machine which is still broken. According to them the washer moving away from the wall and damaging components is normal and operating according to factory specifications. Is this case a candidate for a class action law suit or other action?

Bought a new set because we needed a new dryer. Never knew what I was missing. This is very quiet and has all the bells and whistles. Including a 15 min fast wash, which is super handy!

My husband purchased this dishwasher from Home Depot a year ago. From the day it was installed, it has given us nothing but problems. If a dishwasher had the power to ruin a persons day, this is the model that would do that. The electronic display never works. Just never works. Push them all day to try to start a load of dishes and you get nothing but beeps. You cannot simply push the type of load and hit start, as most dishwashers allow you to do. Its all computerized and nothing works. When we finally do hit the buttons enough times to get the machine to start, it runs a cycle and the dishes come out the same as they went in - not cleaned at all.Weve called Home Depot... Weve called Electrolux - all to no avail. Electrolux sent out a serviceman who did nothing. They wouldnt accept a return for this horrible machine, yet charged over $1000 for it. Im just waiting until my husband says we should just start over and buy a new machine. He chose this one himself, so Ill probably be waiting a while. Ugh. So frustrated.

Our Electrolux Fridge with French doors was 1.5 years old when it stopped working. Couldnt get a hold of Electrolux, they dont even have a customer service line and refer you to the website and wont return messages from there. Called the local service tech. He tested and replaced the inverter. Turns out the distributor, who Electrolux licenses had the wrong part. They said it was Electrolux who gave them the info on it. Electrolux refuses blame. Anyhow it caused the compressor to go, the tech said hes arguing our case with Electrolux regional manager who says were out of warranty and on our own. Never and I repeat NEVER buy an Electrolux fridge!

We purchased an Electrolux washer and dryer in April of 2019 because our plumber installed the washer connection on the right side of our laundry room. Electrolux was the only system that offered a reversible door on the washer. We have owned an LG washer and dryer since 2005 and like that brand, but were stuck with the situation. The dryer is a stunning example of lousy engineering and lousy quality control. The door ledge is deep, so the spinning motion of the dryer dumps lighter-weight clothes like socks and T-shirts onto the ledge, which covers the lint filter opening which causes poor air circulation. To fix that, the company installed a larger vane that apparently tries to fix the problem by scooping the clothes off the filter. It works with larger items, not with smaller.The second failure is the moisture sensor, which sits near the lint filter, facing up. It is fairly large. Since the clothes do not properly circulate in the dryer and end up on top of the lint filter, they end up on top of the moisture sensor. The wet clothes stay in circulation because they are heavier. The lighter clothes that dry faster end up falling on the lint filter and sensor, so the dryer thinks the load is dry and signals the end of cycle. We often have to run three or more cycles to dry the clothes. The electronic control board failed within a few months of the dryer being installed. The touch sensors would not work. When the service tech came out to replace it, he said that it was a common problem with the machines, and demonstrated sliding a finger across the button we wanted to active when the panel stopped responding. He also suggested using the timed drying feature rather than the sensor options because of the poor design of the sensor. He replace the panel, which then failed again about 6 months later. This time, the timed option stopped working; its stuck on 30 minutes. A few weeks ago, the washer decided to join in the fray. It will not dispense fabric softener. Apparently the control that turns on the water spray over the dispenser is not working, so we have a cup full of softener sitting there.In 15 years of owning LG appliances (the first set from 2005 to 2016, the second set from 2106 to now - both are in our primary home) we have had more service calls on the Electrolux garbage in 18 months of service than 15 years for LG. We begged Electrolux to take the appliances back, but they refused. It appears that their primary profit comes from selling extended warranty service, which costs a significant percentage of the original purchase price. Bottom line: Electrolux products should stay in the showroom, not in your laundry room.

We purchased the dryer in June 2014 and from the first use, the towel setting never dried the towels in the time attributed to that setting - 40 minutes. We have had repairmen inspect the dryer on at least 2 occasions and have spoken directly with Electrolux, and have been told that the factory temperature is set correctly and that we should dry the towels 2x if the setting is not drying the towels. I explained this is a problem - if I put one towel in to dry or several, they never dry on the towel setting. Electrolux asked if I was stating that they are using false advertisement to sell their machines and I responded yes. They further indicated they were not going to change the temperature on the towel setting and reiterated that I should not use the towel setting and that I should find a setting that does dry the towels and that I should not use the towel setting.

This is the first time I have ever written on of these reviews, but I just had to because I can honestly say that dealing with Electrolux has been the worst customer service experience I have ever had. And Im still dealing with them. Some background. About 15 months ago I bought a fridge and freezer set from them. They are fairly high end, stainless steel all fridge and all freezer set. Model numbers are # E32AR85PQS and # E32AF85PQS.I am amazed at the number of issues we have had with this fridge in such a short time. The handle is permanently loose, the seal is subpar, but those two issues are minor. After we had owned it for about six months, it started leaking water. We would wake up in the morning and there would be a pool of water in front of the fridge. I called the store where I bought the appliances, and they directed me to call Electrolux.After about a half dozen calls and no real concrete answers they finally gave me the name of two Authorized service providers in my area and told me to call them. I did - 1 was out of service and one wasnt taking appointments for a couple of weeks. We waited the couple of weeks while the leaking continued to ruin our hardwood floor. When the repairman showed up, he called Electrolux and they told him this was an issue they were aware of and they sent him a part to fix it. So this was an issue they were aware of, but they didnt bother to reach out to people that bought the fridge. No compensation for my ruined floor was offered.Jump ahead to about 3 weeks ago and our fridge is no longer cooling. The coldest it is getting is about 15 degrees Celsius (but it is usually warmer). I call Electrolux again and the first agent I spoke to says that I have to deal with it myself as it is past the 1 year warranty period. She asks if there is anything else she can help with and hangs up. Then I call back and get a different agent and I explain all of the issues I have previously had and she offers a part authorization, which means I have to pay for the servicing but not the parts.I do a little more digging into my receipts and manual and see that there is a 5 year warranty on the cooling system (which is obviously where the problem is). I call them back and ask for a supervisor and explain this and then she says yes, they will cover the service cost and parts. I am not particularly happy that I was the one that had to bring this up. Had I not, I would have been on the hook for a new fridge. So, she gives me two services providers to try calling to set up an appointment. The first is the one Id told them last time was out of business and the second one doesnt have an appointment until September (It is August 12th at this time). And this is only to come look at the fridge. I figure by the time it gets replaced or fixed I will have been without a working fridge for at least a month and a half in the summer (I have young kids, lots of milk and yogurt going bad).While this is all going on, I have someone else look at the fridge. He is an appliance repairman but not one of their authorized dealers. He tells me what he thinks is going on (compressor issue or worse) and I relay that to Electrolux. They actually call him to confirm this, but then tell me that his opinion does not matter as he is not an Authorized servicer.There are other repair companies that are nearby that would be able to come take a look at the fridge in the next few days, but Electrolux wont allow this because they arent Authorized. There are other Authorized repair companies that are further away that could come in the next few days, but Electrolux wont allow this. The would rather have us be without a fridge for at least a month. With all of the issues we have had with the fridge, I would assume they would try to be accommodating, but they are not, even in the slightest. So now I wait for 3 weeks for someone to even come take a look. Poor product, worse customer service. I would never purchase another Electrolux appliance and I would suggest others stay away.

Its a great looking fridge, however, we had many issues with it. The water in the filter freezes, causing all of the functions in the door not to work. Freezing everything placed in the veggie drawers. The ice maker works intermittently, and now only the crushed worked. Ice maker died after about one year. I really like it, but not worth the high price.

We own a high end induction slide-in range that has failed twice, for the same reason, in 6 years. Whenever we have used the self-clean function the oven has remained locked (impossible to open or function). First failure was covered under warranty but the second, for the exact same failure, cost $600 to repair and Electrolux refused to absorb any of the cost. Technician indicated that this is a common failure...probably a design fault. Will never buy another Electrolux product again.

This Range/Oven had all the features I was looking for. Besides looking great, the range has a fast boil feature which saves a lot of time. The oven is convection and has a roast mode which was high on my must have feature list. Oven consistently cooks evenly. Overall this Range/Oven is a wonderful addition to my kitchen. I would definitely recommend this to anyone in the market for this appliance.

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

We purchased an Electrolux refrigerator in 2008. Thirteen months later, the ice maker broke and could not be repaired. We were told that the warranty was over and that they would pay 1/2 toward a new refrigerator. Since we werent about to shell out $1,500.00, we complained to the Electrolux rep and he ended up getting us a new refrigerator. However, we have had seven service calls on that appliance in two years! First of all, the doors werent aligned, then there was a leak in the back of the unit because it was never sealed at the factory. A new ice maker was installed, then all ice compartment gaskets and housing were replaced, the freezer gasket was replaced, etc. Because of all of the problems, the company did give us a one year extended warranty.

We bought our French Door Bottom Freezer Refrigerator in October 2009 as a result of upgrading and remodeling our kitchen. The installation did not occur until April/May 2010 and we had problems with a leaky ice maker, intermittent making of ice, noisy clicking doors, and notification of expired air filters after 3 months of use. We called one week after the 1 year of purchase anniversary date and they told us our warranty had expired. We called customer service in 2012 and 2014 to express our dissatisfaction with all the problems that continued. They had a log of all our calls and still did nothing to make the refrigerator function correctly. After spending $3,600.00 for a high end refrigerator and have a lemon at that, Electrolux took no ownership for their problems. In January of 2015, the ice maker stop functioning all together. The service tech advised us this past week, there have been over 9 updates of the model we bought and there have been numerous faulty issues from Electrolux. It seems that this is a common problem and there are many consumers with the same complaint with this appliance. Why cant we all pursue a Class Action Suit? There are some of us that remained quiet and didnt scream loud enough and now we have the consequence of a lousy functioning refrigerator. By the way, the display on the temperature started to disappear in 2014. The technician states I need to spend $1,000.00 to purchase 2 kits to bring my refrigerator up to par (and since DAY 1 it has never worked correctly). Also, there is no guarantee after 90 days something else will break. This was the worst purchase of an appliance we ever made. Today the customer service corporate manager failed to help us make this situation go away and failed to assist the consumer to feel right about a costly purchase that never worked. There needs to be a better way to alert the public about Electrolux quality. There are too many of us as unsatisfied consumers with the same flawed design refrigerator complaining about Electrolux not taking action on their substandard appliances and for NOT doing the right thing.

Purchased Electrolux washer/dryer from Home Depot late 2017 (product received in Nov. 2017). Issues started soon after purchase with the dryer, it was clogging with lint in the blower motor. Not even sure how this was happening, since these are lint making machines. Service came out and had no options on how to prevent this from occurring. Again other than to contact servicing and have them clean it out. Basically they take the machine apart to do this, not a job for ordinary folk.After speaking with Electrolux, and informing them of this continuing issue. Their response is to continue calling for warranty/servicing. The big question was what if this issue persists beyond the one year manufacturing warranty, Electrolux response... “purchase extended warranty”. Are you kidding me!!! That’s when I contacted Home Depot head office. Their response to this issue was much of the same. I can’t believe either one of these entities could live up to their product (Electrolux) or service (Home Depot). This issue should resolved by a replacement or a full refund.Things to keep in mind, these service requests take up time during working hours cause warranty company doesn’t work after hours or weekends. So we have to take time off work each and every time a service is requested. Other option is to cut my losses and dump these machine and buy new ones. Even after a year of ownership. Extremely disappointed with both Electrolux and Home Depot Canada.

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

I purchased a full set of Electrolux appliances 3.5 years ago. The dishwasher broke. I run it only once a week and have taken great care of it. Now I see that from this site and others that Electrolux appliances are of very low quality and their service is terrible. I am sorry that I made this purchase. Do not make the same mistake I did.

The dryer is ok but it collects enormous amounts of lint around the removable filter. Monthly, I have to remove 6 screws and clean out the part that actually holds the filter. Very inconvenient and time consuming. The washer is ok, but does not remove dog hair as well as an agitator washer.

We bought a new front-loading washer and dryer from Nebraska Furniture Mart in February 2017. The dryers CPU board has already went out and quit working. When we called for warranty work and had it looked at and called back to Electrolux to find out about parts they said they were on order and might take 2 weeks to get fixed. Electrolux doesnt even carry parts for their own products! Now the washer wont even complete a cycle without having to rinse and spin twice! I will never buy anything from Electrolux again. $2000 for crap! I have learned my lesson and will never recommend these products to anybody including my enemies! Electrolux is a very cheap-made machinery with poor customer service!

Customer Service Non existent. We bought a slide-in stove from Electrolux 3.5 years ago. For over 2 years we have dealt with an electrical panel shorting on the appliance. Now the unit has completely shut down. We had a repair person look at it who says all the circuit panels need replacing at $900 plus $800 labour. The stove cost approx $2300 and three years later we are facing a $1700 repair that is not guaranteed to fix the problem. While Im aware many appliances only have a 1 year warranty are we to believe we should plan on throwing in the trash Electrolux appliances after 3 years? Not impressed!

I purchased new Electrolux dishwasher from Goedekers.com, was delivered to me in intact box, so nothing to show delivery problem, I open the box and could not see any problem, scheduled installation and the installer discover that under the cover blanket the unit was really beaten up. So I called Electrolux and Goedekers to report the problem. The dishwasher is under 12 mos warranty. They send different appliance repair people to fix it. And the conclusion was the same: Replacement because cant be fix.But after two mos Electrolux/Goedekers game come with the statement: the warranty does not cover the repair (actually Electrolux spent $600 on diagnostics and screwing-unscrewing) + I spend long hrs talking/asking/emailing/listening CS reps, managers, supervisors, corporate executives telling different statements, basically lying and not taking responsibilities.The worst experience in my lifetime and Im 64 years. All this Electrolux/Goedekers reps were advising me to do illegal actions to repair the damage for unit under warranty and all is my mistake that I did not uncover the manufactured blanket when I checked the delivery shipped in intact package box. Also accusing me that I damaged my new dishwasher - insane! I ready to expose the damage that Electrolux and Goedekers are doing.

I really wanted a super quiet dishwasher, which this is. Unfortunately, it needs to be reset frequently, doesnt clean well, sometimes decides not to use the dry cycle for no discernible reason. The stainless steel actually got a stain on it that I cannot remove. Between this and the Electrolux fridge that we dont like, I cant recommend this companys products.

I am extremely happy with this range. The quality exceeds my expectations and it looks sleek and modern. The burners heat things up quickly and evenly. Controls are pretty easy but you do want to read the manual.

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

We purchased our home in December of 2016. With the purchase included a new Electrolux $2700.00 side by side refrigerator. Within two days of moving in, the water dispenser stopped working. After 5 visits from a technician and 5 replaced freezer doors, the builder agreed to replace the unit. Electrolux received call after call from our technician regarding the issue and we were told via the technician that Electrolux wanted us to pour warm water through the ice dispenser on a daily basis. If I am correct, the user manual did not indicate that this was required on a daily basis in order for the dispenser to work. I would not recommend the purchase of any Electrolux products; poor quality and poor customer service. BUYER BEWARE.

Electrolux is the worst appliances I have ever owned. Do not buy these appliances. The refrigerator had a recall and because we did not know about it we did not act on the issue. 18 months later the ice maker went bad on our refrigerator and they said they could not honor the claim. We have spent about $500 for the repairs on this refrigerator and it is only 3 years old. Bad quality, bad service. Nothing good about Electrolux.

We purchased this expensive refrigerator in January of 2014. The in freezer ice maker does not stop working even when the ice bin is full. When opening the freezer drawer the ice cubes get knocked off into the back of the freezer and when the drawer is closed the drawer gets knocked off. The drawer slides and the drawer will not close properly and is difficult to correct. The plastic fascia on the freezer door cracked and Electrolux will not offer any compensation to repair this manufacturing defect because it happened two months after the year warranty.

New 10/2014 Have had issues with ice maker since new. Many calls to Electrolux at which I had to take numerous hours off work. Several different companies have been sent to correct problem at which it has NOT been fixed. Problem still continues and now is making noise on and off. Went before Electrolux board for replacement and was denied due to the fact the service people they use did not call from the house so to them there was not enough evidence. Duuuggghhh!Now, you know they have records of my calls and the people they sent out!! I was told by one Electrolux person that I need to have repairman call them from my house. Is that my responsibility? NO. One repair guy said, Nah no need for me to do that! I do not think it is my place to tell them anything! One repair guy told me that it was as good as it would ever be. It has always put out crushed ice from the cubed slot. To me cubed is cubed and crushed is crushed. NEVER had this issue with my other fridge. I have done tons of research and they have major issues with their ice makers, period! Monday I took off work again to have the repair guy show up and the order that had been called in (by a manager) said I was out of warranty and to charge me. Sooo, he had to leave and now we are waiting again... another day off work for yet another company to come next week! Oh yeah, and by the way they did not get anyone out after the Monday incident, I had to again take my time to call them. This is completely ridiculous and uncalled for! I really want my money back because this is fridge 5, all ice makers with way too many issues, unfixable! All within the first year! I could go on and on but this is just the tip off the iceberg. Today they told me I had to call the service guy to set my time but they had already give them a dispatch number. Called and guess what no #. Sooo again I had to call again! I think I need to be on their payroll!

From day 1 I have had problems with these machines. I had it serviced several times, the service people contacted Electrolux to discuss issues and new parts were put into the dryer and it seemed to help for a while, but now it isnt drying the clothes without extra cycles. The washer is a total wreck. The drum broke and that had to be replaced. It is so loud when it spins, it sounds like an airplane taking off. Then it was the thermostat heating the water to boiling hot on every single load even delicates. Now the front door wont stay closed. I hate, hate, hate these machines. I was just curious if there had been any recalls on these machines? Would appreciate any info you can give me. Thanks.

The Electrolux fridge ice maker is the worst I have ever seen. They have been out to my house 3 times and the icemaker still does not work. The customer service is horrible. Electrolux makes a poor product that is subpar. Save your money.

I wish I read reviews on this website before I bought an Electrolux appliance. I bought their induction range for around $1700 last September for part of a kitchen upgrade. The range stopped working by started a beeping sound with error code 23 on 7/20/16. On 7/25, 5 days after I called, a technician came from a local repair shop called Ago Appliance Repair, he diagnosed the problem and gone in 5 minutes. Two weeks later, he showed up, replacing the generator, error code changed from 23 to 21. Three weeks later, not to mention with my endless calls with Ago and Electrolux customer service, the technician came back replacing the board, didnt fix the problem. Another three weeks later, the technician came back again replacing another board, did not fix the problem. Another two weeks passed, I have been calling almost every day because Ago keeps telling me they dont have any update but you are welcomed to call tomorrow. Im like an idiot sitting in the dark and wondering should I call or should I not because it doesnt matter, they wont give you any solution. The technician literally told me on all his four visits that replacing the whole unit is the only solution, and he said that Electrolux should grant that instead of wasting everyones time and money, he knew from his experience this is irreparable. I called Electrolux four times during the past 10 weeks, telling them what the technician said to me to replace a new unit, they denied and didnt offer any solution. This has been more than frustrating as if you dont know what to do and what to expect next. Id be really appreciated if anyone can provide any constructive suggestions.

Shortly after moving, we decided to upgrade to an Electrolux French Door refrigerator and their newest and best dishwasher. The retailer that I had purchased it from closed their doors a week later after 50+ years in business and left us with only the manufacturers warranty since they never paid the company for the extended protection. After several attempts to get the refrigerator repaired, within the original manufacturer warranty, from the time it was delivered in October of 2014 with the dishwasher, until December we had over 5 service calls, 30+ phone calls and emails, and over 2 hours of video documenting the problems they refused to replace it, insisting they have the right to exhaust all efforts to fix it, at my inconvenience and expense apparently. I even offered to pay any difference in model to try to expedite a return if that was a holdup. I gave them one more opportunity to pick it up, I had already purchased another refrigerator. I suggested that since they keep insisting it still could be repairable although no one can come up with any solutions, that they pick it up, fix it, and donate it to a shelter of their choosing. We dont do that is all I heard. I refused to go into another holiday with this incessant noise issue. I scrapped the fridge (yes actually) and replaced it with a Samsung that has required no service.Now the dishwasher, that has already had 2 service calls in just under 16 months is not functioning again and again I am without the appliance I paid over $800 for and am waiting on a repair and will see just how long parts will take this time. We did not opt to extend the warranty since it only continues to feed the beast that really could care less about its end users. If this becomes an issue, I know that I will be replacing it within the month.The moral of the story is, if you do not have the time to have non functioning appliances or the money to replace them when you have no alternative since the Electrolux Company really doesnt care if they lose customers, DO not buy this brand. I cannot stress enough how much I regret these purchases and the amount of energy expended. As I tried to get them to understand, these are appliances, I should not have to think about them or expend energy on them, they should just work until they dont and then they get replaced. If we are happy with the performance we are more likely to keep in the same brand. I repeat, Electrolux - they just do not care!

Ice maker does not work. On second unit now. French door model with ice in door.. Some times will work for a day or two. Then it stops. It might make a cube or two in a few days then it stops again. Always made low volume of cubes in a day. Maybe two small cubes. Now I have to buy ice at store and put in dispenser. We have to keep a small cup in the door under the water tube because it leaks water on the floor. I bought a $200.00 refrigerator from Craigslist and keep in garage just to make ice. $200.00 fridge better than $3000.00 Electrolux!!!

To anyone reading these reviews - they are accurate! We purchased refrigerator, dishwasher and oven/stove when redoing kitchen. Pricey and many service calls. Buy something else. We would NEVER purchase Electrolux again.

We ordered an Electrolux dishwasher from Lowes. We waited three weeks for it to arrive. The installer turned it on and it flooded water onto our wood floor. Installer stated that a new one would have to be reordered. One month later, a second Electrolux was delivered--same thing. We asked for it to be removed and our credit card credited immediately. Installer stated this is the fourth Electrolux this week with this problem, yet they keep selling them.

The most money I have ever spent the biggest regret ever. I bought my mom her first side by side and bottom freezer. I thought I was gonna buy something that was gonna make everyone’s experience owning it a good one and it has been a nightmare! Always breaking spoiled food and it locks itself cant use water or ice when it locks. Ice maker has broken too many times. I hate this product will never buy another of this name brand not ever.

We bought a new home in 2015. By new, I mean just built. It came with the Electrolux ICON appliances. These appliances are not worth the money. They are poorly constructed and have been repaired several times. They even have safety defects. The Gas cooktop is poorly designed and a danger to all that own it. It needs to be recalled. The burners are placed too far forward and make it impossible to use the front burners. The flames from the burners extend too far out from the base and can easily catch your clothes on fire. The knobs on the gas cook top also turn on by mistake. They easily turn and leak gas if you lightly brush against them. Kids can easily turn them on. These are a real safety issue and need to be recalled.The ICON dishwasher has been a nightmare. It does not dry the dishes and the control panel is always going out. It just starts flickering and has to be replaced. The fridge is ok but the ice and water dispenser are poorly designed and always leave ice and water falling on the floor. They really need to recall the gas cook top. Parents beware!!!

We bought a side by side refrigerator in the summer of 2012. Upon delivery and install the ice maker was spewing out ice - crushed and regular ice all over my kitchen floor. We had to call a service person in to fix the problem. We had to call back a week or so later to have the machine fixed again for the same problem. At this time we realized we may have bought a lemon and added an extended warranty. I called for a part that had broken inside of the door at which time Electrolux said that they did not supply a warranty for that item. I read that they use refurbished parts also to repair their appliances. Someone should have told me this or I wouldnt have bought the warranty. The service call last year was just under $100.00 which I refused to pay since we had just bought it.I requested a refund from my extended warranty that went into effect August 7, 2013. I paid $185.90 and will only get $122.74 minus the $18.59 administer fees bringing the total refund to $104.14. This is crazy! I wish I had done research on this product, but didnt have the time. I will go to Lowes and let the service reps. know that this is a lousy brand and dont recommend it to their clients as well as writing a complaint on Lowes website.

My stove is emitting a terrible burning smell. They had a service tech out and said it was bad insulation. So they replaced it and still has the same problems. I called and they came out again and said there is nothing wrong. The smell is very bad and toxic. My husband has asthma and breathing issues. I called them back and they told me they wont replace it or fix it. They are very rude. I am so frustrated and angry with this.

I am writing about Electrolux EW28BS85KS5 French Door Refrigerator. This refrigerator was a replacement for the Generation One that had the terrible problem with the ice maker and was subject of a Class Action Lawsuit. My was replaced before the Class Action even started. After many many stressful conversations with Electrolux, they made me buy an extended warranty after the fact and replaced my refrigerator with this is one. I have had this fridge now about 5 and a half years. This fridge started to have temperature problems in June of this year. The temperature of the freezer and also the fridge would go haywire. It would go up then down a bit, then up to high with the alarm sounding, then down again etc. This refrigerator also developed a rusty spot on the back of the fridge where the ice maker is. Now, the rusty spot has a thick ice on it on the outside.I ended up calling out the repair company listed on Electroluxs website. They told me that the defroster is broken and needs to be replaced ($400 for the par). They also informed me that the rusty spot with the ice forming on it cannot be fixed. There is no solution for that. They called Electrolux many times and it is not fixable. They told me that I am better off getting another refrigerator. This will leak in the back, damage my hardwood floor and also cause mold to grow. Of course, I contacted Electrolux and they are no help. Nothing can be done. They cannot and will not do anything for me. I am out of the initial investment of $4K.I am shopping for another fridge. Of course, I am not happy that I have to spend $$$ on a fridge when I only had the replacement fridge for a short period of time. In my opinion 5 and half years should not be the lifespan of a fridge. Of course, I am frustrated, wouldnt you be? I am contacting the AGs office again to file a complaint. If Electrolux had the willingness to stand behind their products, it would eliminate so many customer complaints. But, they do not care of good customer service and repeat business. Too bad for them.

I purchased an Electrolux refrigerator 4 years ago based on many trips to appliance centers who all recommended this brand. I have had both a GE refrigerator and Whirlpool in the past with virtually no issues. The water paddle has failed twice (only my husband and I live here). There is no replacement for just the paddle so you have to buy the entire water dispensing system. The board control went out in 11/2011 and now the same board needs to be replaced again for the price of $400-$500 with service. I called Electrolux who told me to buy an extended warranty yearly for the price of $196. I will never ever buy another Electrolux product again. It makes me wonder if this company was paying higher commissions on their products than their competitors due to so many people stating they heard it was the best appliance from so many sales people.

Can only wonder if the GE acquisition is a factor in the terrible cust service from this once prestigious company! Previous service calls were handled professionally and never had an issue until Sept 15 when I called cust service and ordered replacement part which covers the motor, etc on back of refrig. Unit arrived approx 10 days later damaged beyond use due to improper packaging of unit (modified box broke open, packing material missing, and unit was crushed). Called cust service back and a replacement unit was shipped out and arrived 4 days later but it was the wrong part. There are only two parts on the backside of a refrig -- the metal plate covering 90% of the unit and the cardboard panel covering the motor, etc! Called cust service again and was advised even though Electrolux rep ordered the wrong part, they would only waive restock fee and I was financially responsible for return shipment for a 35 x 13 x 5 box. Lastly, submitted online complaint to cust service expressing my disagreement with the shipping issue. Next day received email reply stating Saw you called in and matter was resolved by waiving of restock fee.I seriously question if there is some type of learning/listening disability issue (such as Attention Deficit Disorder) with the Electrolux service staff. Or perhaps they just dont care -- put in their hours and collect a paycheck and go home. Three out of four reps failed to listen/absorb what was being said and merely mouthed platitudes and repeated errors. While I was very polite to all of the cust service reps, I am thoroughly disgusted with the corporation and would not recommend Electrolux products.

I purchased a top of the line Electrolux front load washing machine in March of 2015. I was a happy consumer for 2 weeks. I am now frustrated beyond words with the poor performance of the washing machine, and the I do not care attitude of the Electrolux corp. After many service calls to Electrolux and days without a washing machine, they are now here to rebuild my new Electrolux washing machine. Electrolux is not a product worthy of spending our hard earned money on.The Electrolux corporation and their response to the consumer is more disappointing than the inferior product they build.

Updated on 09/03/2020: It is now September 3, 2020 and I have finally been able to write to 2 people at Electrolux (Mira and Melissa) about my Frigidaire Refrigerator issues. Even though I have been told the people I wrote would get back to me (5 days ago), I have heard nothing from anyone at Electrolux/Frigidaire. The staff refuse to provide contact information to anyone above Supervisor and Ive been at this since receiving this defective fridge in May 2020. I am frustrated that Ive spent so much money and wasted so much time trying to resolve issues that should not exist in a new product.Original Review: I bought a Frigidaire Professional refrigerator from HOME DEPOT who broke the door upon delivering it. They replaced it with another unit which was defective. The defective unit was replaced with a unit with defective parts again. Electrolux and HOME DEPOT insisted that it be repaired, not replaced. They sent out a tech three times then advised me that they approved a replacement weeks prior. That was on July 29, 2020. The (3rd) replacement was authorized on July 8 (without notifying me). It is now August 20, 2020 and I find myself once again on hold for over an hour to be told Sherine at HOME DEPOT cant find the information and cant help me that I need to call another dept.I called the other dept. who said I had to deal with HOME DEPOT.... Yes, I spent hours and hours calling these companies only to be placed on hold for hours and I am still having to wait for them to figure this out. My review is about the really long wait times on hold (today only it was 2hrs and 17 minutes in total), the fact that too often they dont know how to use the phone and say that there are phone system issues today. Too often they are rude and unhelpful. Consumers need to think long and hard about who they buy from. Too often big companies are buying the competition and limiting consumers options, then remove quality of service. Its time the consumer speaks up or stop buying crappy product from companies who dont care to provide care.

Worst customer service, next to Fiat Corp, at least. On hold for 55 minutes waiting for a supervisor whom the customer service rep initially refused to get and then the supervisor refused to talk to me. I managed to call on a different phone and a helpful rep got me a supervisor in 8 minutes! Bottom line, my 2 month old Electrolux dishwasher has a plate rack that routinely collapses. After breaking several plates I decided to call for repair. They wanted me to troubleshoot, which I refused since I have moved nothing since getting the unit. The supervisor then informs me that I will be charged for the service call since the racks that hold the plates vertical are considered cosmetic and not functional and therefore not covered? Really? I dont need those racks to have my dishes cleaned? And apparently there are no actual lists of cosmetic and functional parts. It’s all arbitrary and based on what the company wants. Never another Electrolux or Frigidaire for me!

Purchased second most expensive dryer from Electrolux’s assortment. Less than 10 months the dryer started making a terrible sound. A technician came out twice unable to fix. Essentially requiring to replace all internal parts. Electrolux customer service department is filled with incompetent individuals that do not understand the meaning of customer service. Each person I spoke with, were not solution oriented or the slightest bit empathetic to the issue(s) at hand. I emailed the head of appliances in North America (Alan Shaw) in hopes he could have an individual or team to assist with the issue. I was contacted by a horrendously rude woman (Rita **) who was curt and not once apologized for the inconvenience. She offered a 20% discount on an extended warranty. Since then I emailed the CEO of all Electrolux worldwide and have very little confidence he or anyone else in company will be accommodating or offer any resemblance of customer service. DO NOT BUY ELECTROLUX PRODUCTS.

I purchased 6 Electrolux appliances for my kitchen in 2009 (refrigerator, dual fuel oven, hood, microwave, dishwasher, mini-frig). Since that time they have ALL required repair. The refrigerator and dishwasher re in constant repair. I purchased this top line brand because I didnt want to deal with any problems. I also purchased a warranty on all the appliances because I didnt want to have any problems that would take time from my busy schedule. In the last 2 months I have had the refrigerator stop working (for the 3rd time) and spoil ALL my food. Sears took 4 attempts to fix the problem over the course of 3 week. The following day the dishwasher broke (for the 3rd time), draining 2 feet of water all over my kitchen. After 5 weeks and 3 service appointments - almost 2 weeks between appointments and 2 no shows my dishwasher remains broken and collecting mold. I will NEVER purchase another Electrolux appliance again. These products are complete junk.

I purchased this washing machine not even three years ago. Nobody wants to repair it as it costs more than to buy a new one, which I am doing now. I will never buy nor will I recommend this product to anyone. I shall be sure and advise everybody that I know, and will put it on Facebook for others to recommend this site. The product is faulty and not worth the money you pay for it.

Warning. Do not buy from this company. We bought a Frigidaire double oven. Paid $1500. The very first time we try to cook on it the unit completely shorted out. We contacted Electrolux. They sent out J&M appliances to repair the unit. They replaced the fans four times, the motherboard three or four times plus numerous other parts. J&M Appliances have been to my house 10 times to fix different things but it went wrong with the unit and four times to diagnose it. They called Electrolux for me trying to get me a new unit being it was only a few months old. Electrolux denied the new unit so, I’ve sent emails to the CEO jonas.samuelson@electrolux.com and I believe it was the Vice President jan.brockmann@electrolux.com. Neither of them have responded back to me. Here’s the kicker. I spoke with a RITA **. She’s some kind of an executive assistant pretty high up. I told her I wanted a new unit. That this was ridiculous having to leave work and meet the service rep 14 times. So she told me she was not going to replace the unit. I was out of luck. Mind you it’s still under the one-year warranty. I have proof with the receipt. She didn’t care. Also Rita ** put a block on my Electrolux account so nobody else can help me with the problem anymore. I’ve called them numerous times asking to speak or two different managers and the managers tell me that she put a lock on it and only she can get into my account now. Be warned about this company. Do not purchase any of their appliances. The one year manufacturer warranty or any other warranties do not matter to this company. Do your research. Read all the reviews on Facebook, Yelp and any other social media. I should’ve done it before I purchased with them. I would not have bought any of my appliances through them. This is one crooked company.