I spoke to someone in the customer relations department after contacting Monogram cares. Our Monogram refrigerator purchased 16 months ago had malfunctioned. Within minutes of explaining the problem Monogram located my file in their system. They immediately extended the manufacturer warranty as a courtesy. I didn’t have an extended warranty but Monogram arranged to have the service technician come to my house to repair, what he discovered was a broken fan, in less than 24 hours at no cost. While the likelihood of a fairly new appliance needing repair is rare, the service technician did explain that repairs needed with GE appliances does keep him very busy. I am thankful for their CARE and saving my Thanksgiving turkey!

Have had my Monogram Refrigerator about 8 months, brand new. It's very updated, timely and performs well. The temperature as set, keeps freezer food, as well as my usual assortment of basic refrigerator foods evenly cold. Along with a companion Monogram updated electric stove with range hood, this threesome is making a kitchen fashion statement nestled amongst blonde style oak cabinets, and their black easy wipe appliance surfaces. Living in a tornado alley midwestern area with above average storm and excessive wind activity, I'm very much impressed with this threesome's electric holding on and adaptable strength during the rougher stormy weather seasons, especially.

We have a galley kitchen & needed a fridge that was ‘counter depth’. We also wanted gray appliances to match our decor. The Monogram Profile Line Refrigerator we chose makes up in width where we had to cut back in depth. It’s energy efficient as well as beautiful to look at. We couldn’t be happier! It shows itself off every time you open it, there are great lighting effects, even in the bottom drawer, which change color, depending on which setting you choose. The freezer, on the bottom, is also a dream, great ice make & lots of room. We are very happy with our purchase & highly recommend it!

Our fridge is a smaller 24 cf version, with the freezer in the bottom. We’ve had it for 10+ years with no problems yet. Food is easy to access in both the fridge and freezer. It’s quite economical compared to our previous brand. I like the appeal of the s.s. finish, as well as the hardware that came with it. The only drawback to it is you have to open the door to get access to the cold water tap. I’d buy this unit again, if this one croaks soon!!

We bought an expensive Monogram series refrigerator because it was the only one with a longer lifespan per reports. Thus far, the refrigerator is acceptable, though not as appealing as our 25 year old one that it replaced. The new one's doors are heavy and don't close with a slight shove (you have to consciously and firmly close the doors). The bright back-lit interior is easy to find things in; there's lots of room, though it's not as well thought out as their older ones (the door shelves are quite narrow and don't hold much on the side with the icemaker). There's a lot of room that could have been used for shelf space, but isn't. Overall, we like it, but miss our old one.