Purchased a Bosch 500 dishwasher from Lowes in June 2020, after a few weeks something in the door broke and door when opened made a pop sound and the door fell completely to the floor! Instead of returning it to Lowes I pursued calling Bosch warranty services for in home repair. They came and replaced a rope inside the dishwasher that lowered the door. A few weeks later it broke again! Repairman came out, ordered another rope and said he would be back when part came in. Weeks later they returned and repaired it again. A couple weeks later it broke again! Repairman came and said company said to replace the rope with a roller? A couple weeks later, you guessed it, it broke again! I called Bosch and told them I wanted them to replace the dishwasher that it was ridiculously unusable! I had to wait for them to approve replacement of the dishwasher which was a few more weeks, in fact I had to call them numerous times, each time waiting an hour or more on line, then was asked to email proof of purchase which I did. Two weeks later still no response, I called again waiting over an hour on line, to be told they didnt see my email, so I made them stay on line while I resent it to them, I said I wanted to speak to management and they said no one was in the building, then I was told I would be transferred to management on the phone. After about an hour on the phone, they found my email and said I needed to wait on management to approve replacement, I said, I thought you were management, she said yes but it has to be reviewed! To try to shorten this complaint it was back I believe in October when I first called to replace this unit, it is now Jan 21 and I am still waiting. I called them today 1/9/21 and was told there was nothing on my account to update me with.

I have now been without a refrigerator for 4 weeks - during a worldwide health crisis. This Bosch refrigerator has NOT WORKED SINCE INSTALL. I have had the warranty company service 4 times. Still not working. Now I am trying to get replacement from Bosch and they say, "We are waiting on supervisor approval." I have been unable to get supervisor on the phone. Will NEVER purchase from Bosch again.

Bosch, a German company known for their engineering, engineered a three-piece door handle for their refrigerator. The handle consist of an elongated handle that is attached to the door by two small plastic pieces; one at the top of the handle, and one at the bottom of the handle. The small plastic piece that attaches the bottom part of the handle to the door cracked dislodging the bottom support for the handle. I ordered the replacement part from the retailer and was told that the whole handle had to be bought. A $.50 piece of plastic cracks and Bosch expect the consumer to replace the whole handle; estimated replacement, $125-$150. Bosch Customer Service suggested that I pay for a service call to see why the $.50 piece of plastic cracked.

Bosch 800 44-Decibel Top Control 24-in Built-In Dishwasher. This is my first Bosch dishwasher. It is Super quiet, you know its running due to the led light that signs on the floor. It seems to clean very well. We use the cascade platinum pods and rinse aid on auto wash. All works fine. The annoying stuff, the power cord is like 8 long so you will have to replace the cord with a six footer unless your outlet is directly behind the unit on lower right hand corner. Salt for the water softener will have to be ordered online and shipped to you.

We bought our brand new home while the house under construction. Unfortunately, builder already bought the appliances. We checked online the review about bosch and all they said about them it CAME TRUE! HORRIBLE customer service, the microwave panel stopped working and when try to get a hold on bosch customer service was almost impossible. And when finally after and hours and a half they send me with a repair dealer which they were efficient. They ordered the part which arrive to their warehouse delivered from Bosch. A month after and when the technician came to install the part he found out was USED! And when the technician call to report that the REPRESENTATIVE FROM BOSCH was very RUDE which I experience that previously...Now my $5,000 dollars refrigerator it is starting to fail! DO NOT BUY BOSCH MADE IN CHINA NOT IN GERMANY!

I bought a brand new Bosch. It had a small dent on the front of the door so I was able to get it at a discount. When I got it home it did not work. All of the cooling tubes were twisted inside the refrigerator. The repairman came three times and all three times he said Bosch should replace it. I have called them every day and they never call me back. After three weeks of arguing about the price I paid for the fridge, They finally said they will replace it. I called again today after the fourth week of waiting and they now say its under review again. DO NOT BUY BOSCH!!!

Absolutely the best in my opinion. Never an issues, has serviced my residence for years. I would everyone purchase SS models. Highly efficient and would recommend. Has deep cleaning for ones dishes and hardware.

I have been held up six weeks trying to get my Bosch dishwasher repaired. They have mailed THE necessary part at least four times. Sears is their repair service. Each time I wait for Sears to come only to be told it is the wrong part every time. The last time, Sears sent their top technician who once again said it is the wrong part, they have stopped making the one to fit my dishwasher. Bosch will not even take my calls!!!

Would have preferred Gas but this was an excellent default. the cook top seems to heat evenly and the oven's convection features really cooks the food nice and even and quickly. I love it.

After extensive research on the best dishwasher on the market we found that it was Bosch. We purchased one on 1/30/16 from Sears. Upon delivery they told us that the fact that we were told and there was a sign on the dishwasher we bought that we would get a supply of Finish dishwasher tablets that it was a mistake. I was told to call and deal with Bosch on it did not get anywhere with it. Sears had to come back because it was not hooked up properly before I could actually use it. After getting it hooked up it worked good for the few months we used it. We are only in the property it was installed in a maximum of 5 months. The dishwasher began giving us an E20 code and when we looked it up online it said pump or motor problem. I called for service first at Sears and was told it would be 2 weeks at least before service. Called Bosch and they gave us a number and was told the same thing 2 weeks at least. Went online to chat with Sears and was told that the pump and motor had at least a 2 year warranty. Today repairman came said the pump is bad and that the warranty would not cover. They told us to call Bosch directly to talk to them and have been trying all day but cannot get anyone to answer. I am put on hold saying I will be helped by next available person and stay on hold but eventually I am cut off. Frustrating. This dishwasher cost way more than others but we were willing to do it thinking it would be the last one we buy. After hardly using it we are told repair will be between $400 and $500. It is not acceptable. Hopefully eventually someone at Bosch will answer and take care of us but cannot continue calling week after week. It is already going on 3 weeks without the dishwasher we only use a few months anyway.

We replaced our 20 yr old Maytag with a Bosch... it arrived the first week of Jan. 2015. I never liked how my dishes fit in it.... glasses tipped over and it was hard to fit in mugs and bowls. I noticed that there was an orange greasy residue near the door hinge after each cycle. I made it a practice to clean that area every time I emptied the machine. We used the Finish Powerballs and rinse agent. Our water heater is new and the water is very hot. Then I noticed a smell when drinking from a glass. This morning there was an odor from the machine when I went to empty it... nothing in the filter... Smelled like a wet dog. Returning machine.

I moved into a brand new building with a Bosch Axxis washer and dryer that had never been used. I am the apartments first occupant. I have always had some issue with these appliances, but what I have dealt with in the past week has taken the cake. My first issues were similar to most peoples on this site: the washer does not fully dry out after use and is left with a mildew smell which then gets on the clothes and the dryer does not fully dry unless run for hours and, again, leaves the clothes with a mildew smell and leaves you with an expensive electric bill. This was hardly energy saving. My most intense grievance is with the cheap latch design on the washer and the customer service I received in response to this issue. I closed the washer after loading it up with clothes and the latch on the washer (not the door) fell into the machine making it not possible to close the washer and therefore not possible to run it. I called my maintenance man in my building who directed me to the Bosch customer service line. We relayed what happened and said we needed a new latch or something needed to be fixed on the latch. Someone came to fix the issue the next day. By fixing the issue, I mean the man just pulled the latch out and put it where it was, leaving it to be able to fall back into the machine, which is what it did immediately when we tried to use it. When we called the service man who came from Bosch, he said no one told him he needed to put a new latch so he basically did not do anything. We called to make a new appointment and they said they could come 1 month later. That is just unacceptable. They finally said a third party person could come in 4 days. I am waiting to see if this third party person will actually fix the latch. This all occurred 4 months after moving in. So 4 months of use on the washer. Thats all. The funniest part is that the service man even admitted he did nothing to fix the issue. These products are cheap and the service is awful. Do not buy from this company.

Just bought a new Bosch one week ago. Terrible installation. The machine was left with lots of water in it. And a HORRIBLE SMELL! I was also dismayed by the extremely small amount of dishes that could be loaded due to the small spaces between the tines and the direction of them. I could not get anywhere near the same load in as my great whirlpool prior to this. I usually do one load a week or less. I filled the washer to try as the manual says the product comes with a smell!! Really! Could the installer or salesman explain this or say what to do about it? Then after the load it was still wet inside and still stinks. Ive had it and its only been 5 days.

Installed 12/5/2018. Unlike my friends Bosch DW, this one had a top drawer that was diabolically designed to prevent efficient loading with flatware. We called William who told us there was another drawer, and gave us a part # and price, but no free exchange. The next day we called back and ordered this “other drawer”. It arrived Friday 12/28/18. It was the exact same drawer we did not like. We called 12/31/18, and were on hold/ignore for 25 minutes, after which the CSA told us to call back on 1/2/2019. We called back and spoke with Kay **, Customer Support Representative (US/MA-CSCN9), who said there was no “other drawer” and could I get a part number from my friend? Within two days, I did get my friend’s part number, but found out from https://www.bosch-home.com/us/store/accessories/dishwashing/accessories/baskets-and-holders/... That that part is not compatible with my new dishwasher.Since there was apparently nothing BOSCH could or would do for me, I called to return the redundant part today 1/8/19. “Monica” gave me all sorts of flak about how all of this was MY fault, and that they would make no exceptions, and I could return it at my expense, and pay a 25% restocking fee on the wrong part, and even that I would have to wait 48 hours to get a return label sent to my e-mail account. Needless to say, while some lucky people have had good luck with their machines, and some may even have gotten good customer service, I was treated like trash. I now humbly vow I will NEVER willingly buy a BOSCH anything ever again.

We purchased a Bosch Powerstar tankless water heater with a 10-year warranty in October of 2008 from Home Depot. At the time, the price on the water heater was $800. In September of 2012, it stopped working so I called Bosch. The first rep told me I needed a licensed person to come out and look at it before I could claim warranty on the unit. This was on September 28th. Okay, not a problem, right? Wrong! First off, they do not have technicians to send to look at their products so I had to call a plumber and I couldnt find one that could come that day. On October 2nd, the plumber shows up and after extensive arguing between Bosch and the plumber because he was told to disassemble the unit, take photographs of the inside, and send them to the Bosch tech. But first, they would have to send us the new O-rings before the unit could be disassembled, so $80 to the plumber and he left. The O-rings finally arrived on October 10th so another call to the plumber. He came out on the 12th. After 4 hours of this crap and $320, they decided to warranty the unit and said they would ship out a new one. Well, today is October 22nd and I still do not have my new water heater! I called Bosch this morning and they didnt send it out until the 18th. So now, after 25 days of no hot water, I have decided I will never buy another Bosch product in my lifetime and I hope you wont either! Very bad customer service.

This is the best ever. Its quiet, good looking and cleans dishes spotless with no need to scrape. You wont be disappointed. Friends and relatives are amazed when they see how dirty they are going in and how clean they are coming out.

It is very quiet. I love the third rack on top where you can put knives, lids and other utensils. The dishes come out very clean and dry. It looks great.

I love my new Bosch double oven! The doors are side opening (great for a short person); a telescoping rack that makes removing hot items so easy. Heating temperature is perfect and I can bake six cookie sheets at once. This was a great choice for me.

I bought a Bosch refrigerator French Doors Model B26FT7 2 1/2 years ago. In less than three years, the refrigerator has failed three times. Each time the company had to dismantle the inside of the refrigerator in order to replace the entire ice making unit. Now I am waiting for a new ice making unit to arrive. Also the temperature inside the refrigerator is much higher than it shows on the control panel. On the panel it indicates that the temperature is 43 degrees, but an accurate thermometer I placed inside shows 34 degrees. I feel this refrigerator is simply junk. I would never buy one again.

Worst customer service! I had an appointment yesterday for my washer and the technician was supposed to call me the night before or morning of the appointment to give me a two hour window. My appointment was in the window of 8-12. I have taken a half day off to be there. No one called. I then called customer service at Bosch and was on hold for 25 minutes just to get disconnected. I called again and was on hold for another 25 minutes. The representative said the technician had an emergency. She put me on with her supervisor who said she was sorry and scheduled me for the next day for a window of 8-5. She said Bosch should have notified me and stated she understood my frustration and admitted over and over that this was their fault. She then states the technician would call me with a two hour window that night or the next morning. She promised I would get a call this time.Next morning arrives, yes I had to take the day off, and technician did not call the night before or morning of. I called customer service and was on hold for 30 minutes. She calls the technician, on hold for another 15 minutes, to give me the two hour window from 12-2 pm. I waiting and waiting... I then get a call close to 1:30 that he showed up and left because my building wanted to see his ID and he refused to give it to them. Ok, I get that, but why did he leave without calling me directly. Why have a call center call me?I told the call center I can let him up if he had called me directly. She said no he is not coming and wont come back. She gives me another company she has looked into that can come and fix my washing machine. I called them and they say they do not service Chicago and they are 2 1/2 hours away and they get calls from Bosch all the time and they tell them over and over that they do not service Chicago. I go down to my building to ask why they didnt call me and both the front desk and security said no one from Bosch has been there. The desk always calls if there is an issue. They cannot lie!I call customer service again on hold for 25 minutes and got disconnected. Called again and on hold for 25 minutes and finally someone gets on the phone. She says she is calling the technician right then. Im on hold for 15 minutes and then I get disconnected. I call again and on hold for 25 minutes and the rep says he has to put me on hold... on hold for another 20 minutes for him to say the technician didnt want to show his ID, so left. All this has been explained and in the notes... I said I want to speak with a supervisor, because the day prior the supervisor was very apologetic. Supervisor Ray gets on the phone. He says there is nothing he can do. Only reschedule me for November 10th-- two weeks from today or give me a third party number, which didnt work before. He was very rude and would not help in any way. He did care about all I went through and how I already took 1 1/2 days off from work.Again, the technician lied about coming, but Ray did not care. Why didnt he have someone else service my machine or yet, make him come back? He refused to do anything about. He never apologized until I said you are not even sorry. He tone of voice was awful. I asked to speak with his manager and he said there was no one above him. Hard to believe... I cannot believe how unprofessional he was. It was truly the worst customer service I have ever experienced. Ray the supervisor and the technician should not be employed by Bosch.

I contracted Apple Air to install a tankless hot water heater during a complete home renovation. The Bosch unit has had nothing but problems since we starting using it. Apple has had a technician here a dozen times and has tried replacing different parts and has had no success. The unit gets freezing cold and then scalding hot intermittently. Even the technician said he can see the codes that are appearing indicating the problem. I’ve been very patient thus far but am tired of being told “we’ll call you back” when they never do. Weeks go by and we hear nothing. It’s not right. At some point they need to admit that the unit is faulty and to either install a new one or issue me a refund because frankly I don’t want to do businesses with this company anymore. Please don’t make the mistake I made by getting schmoozed Apple Air and there salesman John **.

Very bad experience with Bosch front load washing machine and very poor after sale service. Within warranty period washing machine get badly rusted and peeling of paint is coming out like paper. When I complaint regarding this sales Vikas ** said, I forwarded mail but we cant help it. You have to purchase new body either you can paint by your own. This was not expected from such a name fame company. Purchase from Bosch any product if you dont need after sale service because if you required service then they have many excuses to keep your mouth shut. Only answer is to purchase the product. There is no replacement within warranty of product of any part of machine. Feeling cheated. Dont buy it. Thanks. Regards, Yogita **

I have had to pay for 6 service calls on a Bosh washer which I researched and everyone has the same problem as I have with there washer. I refuse to put another penny in this lemon! Please help me.

I purchased my first Bosch appliance (dishwasher) on 6/1/17 after making note of an Installation Rebate offer from Bosch via a Bosch Visa Prepaid Card. The stated purchase date was required to be between 5/17/17 and 6/7/17, which it was. I immediately completed the rebate form even though the latest required postmark must be by 7/7/17 (over a month away). They promised reimbursement within 8 weeks and gave a website and phone number to check its status. After 4 1/2 weeks I received a typed response from Bosch saying that they were unable to process the request because it did not meet the cash register receipt requirement (not dated within the time period designated for this offer). I immediately contacted Lowes, where I purchased the dishwasher. I spoke with the manager on duty and showed him the copies of the rebated offer, register receipt, response from Bosch, etc. The manager on duty phoned Bosch rebates directly and verified that the date on the receipt was within the required date range. He told me that Bosch claimed that the month of 6 looked like a 5. We found this to be strange because it was obvious to both of us that it was a 6 for June. It was/could also be verified by the date on my charge card. If one person was in doubt, due to poor eyesight, they could of easily asked someone else or used a magnifying glass; which shouldnt of been necessary. Anyway, the Lowes manager spoke with Bosch that it was the correct date, and that they would immediately process the rebate. The Lowes manager said I should receive it within 2 weeks. After 2 1/2 weeks I checked their website for my rebate status. It recognized my information and gave me a tracking number; plus stated I had to allow more time. Two more weeks later, I had still not received it (4 1/2 weeks after the Lowes managers phone call, and 9 weeks after purchase). I checked the website again for status. This time it never recognized my name/address (even though I had also completed warranty information on 6/20/17 after 6/18/17 installation). It never recognized my tracking number that it gave me 2 weeks earlier; and when I called their phone number, it never recognized my phone number. They had now lost all of my information (or so they claimed). I (we) both thought their first excuse was inexcusable, but possibly a mistake; but after the 2nd 4 1/2 week period it gives every appearance of being a scam (intentional). I no longer believe they intend to honor their rebate offers, and just expect most consumers to forget about it, not care about it, neglect to make copies before sent in, etc.; and just pocket the savings (this time for $145).

I have been an advocate for Bosch for over a decade. We purchased our first dishwasher in 2008 and it was awesome. I cant tell you how many people I referred to purchase Bosch products. We recently purchased a new dishwasher in mid 2015 (SHX68T55UC 24 800 series built in) and it is built super flimsy and has given us problems on multiple occasions. I was getting tired of troubleshooting and recently it just stopped working altogether. I contacted Bosch customer service and basically they said sorry not on warranty anymore. It will cost you $125 for a service call + $30 for every 15 minutes of labor + parts. This is just wrong. I could not be more disappointed with the quality and service of Bosch. A $1,000.00 dishwasher should last more than 2 years wouldnt you agree?

I have owned and used our Bosch Dishwasher for over twelve years without a single problem. Ive heard complaints about Bosch lack of cleaning. I have never experienced such a problem. Some of the complaints sound as though they have a poor water supply. Maybe a water filter prior to the dishwasher would help. I read complaints regarding drying. l would need to know what is in the dishwasher first. If there is a lot of plastic I would expect less than quality. Bosch dries the dishes with hot water rinse. The latent heat of the dishes and glassware is used to dry. Plastic does not retain much heat thus the lack of drying. It is my opinion that the complaints are misdirected. The poor customer service should be addressed immediately.

Right out of the box, our brand new Bosch tankless water heater (2700 NG model) did not work. Our plumber called their customer service. The person he spoke with, and subsequently my husband spoke to as well, was extremely rude. He told us that we would have to order a new one (it would take four days to deliver) and that we would have to pay the plumber to reinstall the new one as well as pay for shipping on the new unit. Who has that type of customer service? It was brand new and just out of the box and it is defective. The hardware store where we purchased it told us it was an issue that we had to take up with Bosch. Talk about being between a rock and a hard place! After hours on the phone with both Bosch and the hardware store, Bosch agreed to send us a new tankless heater and the hardware store agreed to pick up the overnight shipping cost. We are still out the cost of having the new tank installed. I would never purchase anything that bears the Bosch name on it. And yes, I did my research about tankless water heaters. This will be the first of many websites that I will tell the world about the poor customer service by Bosch. Do yourself a favor and purchase any other tankless besides Bosch!

Bosch has a pathetic customer service. We purchased a washing machine from Bajaj Electronics, Forum Mall on Friday 19/5 and it got delivered on 21/5 and since then we have been waiting for the technician to fix it but every time the guy make false promises. Its been 5 days of the purchase but no response. I would recommend to my near dears never go for Bosch appliances.

This dishwasher is a complete waste of money. I would rather do dishes by hand than keep this piece of crap in my house. We are getting a new one. It will never be a Bosch. Bottom tray doesnt track, falls off every time. Spin wheels actually fall off there mounts. Complete garbage.

After buying a top of the line washer dryer for my new house from Bosch official distributor in the united arab emirates, they set up my delivery date after three weeks from my purchase (Which I saw as a bit odd, but I can live with that), I waited three weeks, an additional three days, then I got a call telling me that my washer dryer is out of stock!! After paying for it in cash, and an additional two year warranty, I called them, Bosch middle east, sent emails to bosch global and our local government consumer protection agency, and still No delivery!!!

Bought a new Bosch dishwasher, when the tech installed the dishwasher it was found to have a fatal error! This was a manufacture defect! Bosch refused to replace unit! Company recd an F from BBB!! The companys customer service was worthless, just like their warranty!! Buyers beware of buying the high-end Bosch!!! You pay high you receive very low quality!!!

I had a Bosch refrigerator for many years and was very happy. I recently had to renew the fridge and opted to buy Bosch again, however I am very disappointed in the new design. Shelves are not the right distance apart (not allowing the stacking of such things as 2 yogurt pots) thus wasting lots of space, putting a huge draw in place of a door shelf, door shelves with a cover, the freezer is much smaller than the previous even though the external dimensions are the same. The new fridge makes lots of squeaking noises. Your designers are IDIOTS. I will be looking at another manufacturer when I change this fridge.

SuperSilence 42 dBA (Model SHX7ER55UC/50) - We have had this dishwasher about 2-1/2 years, so it is beyond warranty for this problem. The dishwasher has performed well despite a recall to replace the power cord. Now, however, the plastic caps at the ends of the door handle are cracking and breaking off. Their authorized dealer/rep wants a $90 service charge to replace in $20 parts. They knew exactly what we were talking about, so I suspect this is a well known Bosch problem. Bosch customer service is stonewalling us. Its a small thing compared to most of the other complaints on this website, but Bosch should understand that it is enough to make us go elsewhere for our next dishwasher.

I bought Next500 series washer/dryer and they have been nothing but problem. The washer started leaking just after a year. The washer does not wash clothes at all. The clothes are coming out dirty and my clothes are getting damaged. I have called the customer service several times, but they have been of no help. Also, I dont like the front load washer because you have to keep the door open. Otherwise, mold starts growing and it starts smelling.

DO NOT BUY BOSCH APPLIANCES. Lousy quality, terrible, unethical and helpless customer service, supervision and management policies. I currently own several thousand dollars of expensive Bosch appliances that are in my judgement and based on experience, poorly designed, poorly engineered, poorly fabricated with deficient materials & components and assembled with lousy craftsmanship Poorly made products indeed, contrary to other high quality Bosch tools, equipment and electronic components used in German made cars. The microwave oven [HMB5050/01] is sitting there for more than six months waiting for Bosch to authorize me to take it to a local dealer at no charge for their required service inspection. It is unacceptable, unreasonable and unethical that the microwave oven is totally useless after only a year+ and should have to be replaced under warranty even if it had expired a few months prior.Now, for whatever reason the SS refrigerator doors are rusting!!! badly [B26FT70SNS/04]. It is unreasonable and unacceptable for any 300 series quality ASME SS to rust in this day and age, it is terrible that your customer service rep argued on the 10 yr warranty first that it was the cleaning product we use [none-my wife will not use any chemicals] and then that warranty only covers rusted perforations!!! I understand manufacturing quality problems that escape inspection or lousy purchasing specifications for defective austenitic steels [industry wide problem] but expect for the manufacturer as reputable as Bosch [was] to back its products ethically and accordingly to the nameplate they carry. The ice maker doesnt work, the shelving pops out, and it cracks easily.The dishwasher’s [800 SERIES SHE68R55UC] text by the buttons has faded away and sometimes it doesn’t dry completely and to top it all, I did not get my full $1500 rebate from Bosch when I purchased all the appliances under a ridiculous excuse on some of the appliances [“we don’t recognize the serial numbers”]. Reading throughout the enormous quantity of negative internet posts it looks like this should be a recall issue. I was hopeful that Bosch would come through as you all have with other customers but they didn’t. Their policies are not applied in a consistent manner; A reviewer at Amazon said I was very pleased that Bosh arranged to have my microwave fixed, even though it was 3 years out of warranty. I encourage anyone with similar problems to contact them rather than rant and rave about the problem, give them a chance to make it right.” Well, not to me regrettably.

Followed manufacturers instructions, bought the recommended detergents. First time every time leaves dark black scratch marks on every dish. Doesnt clean well, have to pre-rinse everything. Leaves lots of water on the glasses and I have to dry whatever it washes. After all the research I did and $800.00 later, this is the worst dishwasher I have ever had. I should have saved $450 and bought a GE or Whirlpool. Wont buy another Bosch thats for sure.

Purchased dishwasher which was factory defective. According to company certified tech. leaks internally not repairable. Had to fight to get the company to take washer back. They tried to force me to take another Bosch dishwasher and I refused. Their service takes weeks to respond and I have waited over 2 months to resolve situation. I would recommend bosch to my worst enemy. I have receipts and a report from the factory certified tech.

I loved my Bosch dishwasher (Silence Plus 48 dBA Dishwasher) when I first got it. It was so quiet and did a great job. Two years in and just out of warranty, it needed a $300.00 repair because water was leaking out the bottom. Now, two years after that, it wont stop draining, even with the door open. A repairman confirmed what I thought, water was leaking into the subtray so the float wouldnt drop to allow the machine to function. He found a break in the water valve and told me the problem is a common one. I wont be buying any Bosch appliance again.

I love my new very quiet Bosch dishwasher, but since I bought the lowest priced model I thought that was why I wasnt getting the best clean glasses and dishes. I contacted Bosch and they sent out a local repair guy. He discovered that water had been pooling under my dishwasher which could have been very damaging to my home. He ordered a complete replacement from Bosch. That was almost a month ago, and since then I have had to initiate all phone calls to see when my new dishwasher will come. Yesterday I spoke with a supervisor who was very condescending and with a sickly sweet tone told me it will be at least another 10 days before any action is taken because that is just their process, and then she cut off the conversation. I dont really know if I will get the new dishwasher after the way she abruptly cut me off.

We bought a set of Bosch washer and dryer that was rated top of the line. We have had nothing but problems for 2 years. Of course we paid top dollar expecting top performance. We have had servicemen out too many times to count. Each time the problem was fixed it really never was. We called repairmen approved by Bosch, called the Bosch hotline, etc. The washer does not clean the clothes properly. They still stink no matter what kind of detergent or fabric softener we use (we have tried them all). In addition, the dryer does not dry. It takes 3 hours to dry one load. We have to start the dryer and then let it cool down and repeat. With a family of four, this does not work. We will be junking these and getting good old Maytag.

This Bosch front loader is the quietest washing machine that I have ever owned. Unlike my previous front loader, it doesnt vibrate when it spins, it seems perfectly balanced. I also like the option of being able to use it as a dryer. Compared with separate driers, it is small, so I only recommend it as an occasional dryer. The wash/drier option is a real space saver, if you dont have enough space for two separate items.

We purchased this due to the ratings. We thought we could install ourselves. We had to call a plumber due to the channels under the machine. I’m not happy, it was a hassle. Next, I noticed I had to rewash many of the dishes. There are always food particles on most of the dishes. We had the machine for 9 months and the part on the front of the machine leaked and ruined my hardwood floors and damaged my family room ceiling. This machine cost a fortune, plus we had to pay a plumber to install it, and now we are dealing with water damage. The machine is not worth the hassle or the money. It’s a bad machine, dont buy it.

I recently bought all new Bosch Appliances, Double Over, Two Dishwashers and the cooktop. The Cooktop has been a disaster, was told by service company it was not installed properly, had it checked by the installer, everything done correctly, still does not ignite, called authorized servicer, said they were not allowed to do repair without go ahead from Bosch, called Bosch on the phone for an hour on hold, then talked to operator, gave me the run around would not approve...Worst service ever...

Did not dry! Repairman couldnt remedy! Bad chip panel inside. Would NOT recommend. Had to give away for scrap, just to get out of the way! Bosch stack washer dryer combo, electric. Difficult to operate. Needed service approximately 3 times during 4 months operation, resulting in a specialized repairman advising item was unrepairable.

The inside glass on the door of my Bosch wall oven, model HBL57, cracked when I ran the self-clean for the first time. The cycle was on for approximately 15 minutes when I heard a loud pop. Fortunately, the glass was contained to the inside of the oven, but I have lost complete faith in the reliability of this product. I think the self-clean cycles in the wall ovens are fraught with problems. My previous wall oven was a GE and the electronics board gave out during the self-clean cycle, which I why I didnt buy another GE. This type of failure is dangerous and should be taken very seriously by Bosch.

The oven has had major issues and it is only 2 years old. The door has never been able to close completely shut since day one. In first year the computer unit broke. Now, beginning of second year and the ocean doesnt turn on. I will never purchase a Bosch product again. They say nothing is covered and they are not responsible for anything. Completely disgusted. Looks like I have to purchase a new stove, for it is not safe and is costing too much money in repair bills.

In 2012 we renovated our kitchen, and laundry with 9 appliance that included built in coffeemaker and range hood.The appliance are poorly made and the parts are expensive. The first to go was dryer, that repeatedly gave lint error message and would not switch on. The next was built in microwave oven at 4 years. Then the washing machine has to be replaced at 5 years. In the 7th year it is the built in double oven, after minor troubles over 2 years finally failed completely. The company is not helpful. We can not talk to their technical support since they only talk to their own select group of technicians. The spare parts are ridiculously expensive. These appliances are unreliable. Please stay away from these appliances.

This dishwasher works well with Finish Rinse Aid. I like the design with the third rack on top which I use for silverware and cooking implements. But the settings are complicated. The washer almost always gets everything clean with a few exceptions for burned on food. Ive had it four years, so far so good.

Very poor quality. Combo oven/microwave broke down 3 times less than 2 years after purchase. Parts take up to 3 weeks to come in. Have a warmer which broke-down 1 week after purchase... Customer service is lousy, never call to give status... Go away running. Says German but in fact make in China.

Bought a Bosch SMV46G00G dishwasher, thinking Bosch would be good. My previous cheaper SMEG dishwasher, could be switched to ECO setting and left to run its long cycle whilst I went off to bed. Result? Clean dry dishes in the morning. So I did the same with my expensive Bosch washer. Result? Soaking wet dishes and machine in the morning. Ah! but it saves you energy costs, say Bosch. Thats no good to me if it doesnt do the job, is it? I could take it all down to the local stream and save even more energy and money. I expected a machine that was capable of switch and forget. Instead I have to wait until its finished before I can open the door and let it dry overnight. Poor, stupid design. Why not have a mechanism to open the door automatically after a drying time? Too difficult? I think not, it was standard design on USA machines. Recommendation? Dont buy.

Bosch Customer Service and Product disappointment! In June of 2017, in anticipation of our upcoming kitchen remodel we purchased a Bosch 800 Series 30” Dual Fuel Slide-in Range. Product HD18054U/C. As is often the case in remodels, there was a delay and the project wasn’t started until January 2018. The range was delivered on Feb. 27, 2018 and installed about ten days later. We experienced minor trouble when the keypad started randomly beeping. This happened within a year (early 2019) but we were told that we should unplug the stove, wait a bit, and plug it in again. This seemed to work for a time. We had several episodes but it was not a big problem to follow the “unplug” advice.The problem became significantly worse in March of this year, 2020, beeping at all hours of the day and night. We knew it would be expensive to repair it but finally called a service provider in May. I was charged a service call and the serviceman said he would order the new control panel, but added that I should contact customer service to ask if Bosch would help with the almost $800 cost that I incurred.After two calls and several replies/scans of documents to customer service, I anticipated a positive response. I was never told to WAIT to have the part replaced until I heard back from customer service. I did hear back on June 22nd. I was told that Bosch would do NOTHING. No compensation was offered. My claim was denied. I feel it is very unfair. It certainly seemed as though the “rules” changed during the game after I did everything I was asked to do, submitted all of the paperwork, etc. I am extremely disappointed in the range and in Bosch Customer Service.

I purchased a Bosch cook top, oven and microwave a couple of years back. Had nothing but trouble. The first year had 3 calls on the oven. Now since January Ive had 3 calls on the microwave. Ive been without a microwave for 1 month now. Those who have a microwave will understand how inconvenient this is. Ive never had a problem with appliances in the past. The latest update: theyre waiting for parts to arrive from Germany. Buy LG, GE, Sears, whatever, that has a stock of parts in this country. You wont be sorry you did. Bosch is a piece of crap! And... you pay more for it.

We purchased our Bosch Nexxt 500 Series washer on 7-10-2007 and within a few weeks noticed that our laundry smelled musty and that the whites were no longer white. The smell worsened to the point where I hold my breath when using a washcloth as I wash my face. When I called Lowes I was reminded to use only one tablespoon of high energy detergent, use Affresh Grit Grabber to wipe down the door gasket and the rubber boot of the tub and keep the door ajar. This same information was provided me by Bosch Consumer Service. I also run an empty load with vinegar/bleach every couple weeks. The door stays ajar at all times except when running a load of laundry. There have been times when so little water enters the machine that the laundry comes out still dry in areas but the worst is the bad smell of our laundry. I am so very disappointed in my waste of a thousand dollars and embarrassed that I still have this Energy Efficient washer but dont know where to turn.

About a year ago, I moved into a new home and wanted a new refrigerator to match. There were other brands that had similar features that were considerably less expensive, but I assumed that the Bosch would be of a higher quality that would justify the additional expense. Recently some water spilled on the bottom shelf and some of it seeped through the crack and the front of the glass and settled on top of the stringer holding up the glass shelf between the crisper drawers. I tried to figure out how to pick up the glass so I could dry it off but couldn’t find a way. I assumed that it would evaporate and not be a problem but that didn’t happen. Instead, it collected dirt and mildew. I have again tried to come up with a way to pick up the glass so I could clean it, but gave up and called customer support.I asked the girl there if someone could give me instructions as to how to pick up the glass to resolve my problem. She asked my name and apparently checked the computer to find out that my one year warranty had recently expired. She told me that all she could do was send out a serviceman and that would cost me $129. I told her that I didn’t need a service call and just wanted someone to explain to me how to get under the glass. She again said that she would have to send out a serviceman for $129.I told her that it seemed that it was a poor design and appeared that they were intentionally trying to make money by sending out a serviceman. She said “yes”. This caught me by surprise so I asked,Are you saying that you intentionally designed it so you could make $129 by sending out a serviceman. Again, she said “yes”. I spent extra money to get the Bosch, thinking that it would be of better quality with better customer service. I won’t make that mistake again.

Quiet, you do not realize its on! Love the dishwasher. I have never owned a Bosch before, they are expensive but worth it! Would highly recommend this brand!

I purchased a Bosch front loader washer about a year-and-a-half ago. Since then I have had a service technician at my house no less than 7X and I have also replaced a part on my own. The part I replaced which was shipped from the Bosch company was deemed faulty by the technician that came to re-replace the part. I have had several parts fail on this machine. I am extremely displeased with the companys lack of concern, accountability and action in this matter. Even as I write this review I am listening to the lock on my washer click in and out. Hopefully it will land on unlock and I can get my clothing from it.

Complaint sent in December 2016. After being on hold for 20 minutes spoke with a unconcerned/unkind Caleb ** head manager (or so I was told) of the appliance department. We have a Bosch dishwasher, where basically the upper and lower racks are disintegrating due to rust. The machine is still fairly new, and is run only with your recommended Finish products. The plastic coating on the racks appear to crack and scale off, exposing rusted/rotten metal underneath, something that does not appear to reflect the product quality one would expect from Bosch. It is frankly surprising as we thought we had purchased a quality German appliance like the many other Miele products we have in the house. The damage is on both upper and lower racks, so if I were to guess, I would attribute this to a poor/wrong coating on the steel racks. The damage is not caused by chips caused by loading/un-loading the machine. Boschs reply.. We will give you 20% off new racks as customer goodwill. When carefully ordering a product with a reputation for quality I would have expected them to have more concern when their appliances fail. Super disappointed and will not be buying or recommending another Bosch appliance in the future.

Good job of cleaning cloths and uses very little water. Easy to use, even a guy who rarely washes clothes can figure out how to use the many features. Also it spins fast enough to get most cloths fairly dry.

This unit does every thing the only negative is that it diesnt have a back up it's also hardworking mounting it yourself

We purchased a Bosch dishwasher from Lowes in October of 2016. The configuration was somewhat clunky but we dealt with it. We followed all manufacturer recommendations for use and had no problems until April 2019. After loading it and running it the cycle ended before it should have, when I opened the dishwasher it was full of dirty water and the dishes were not clean. I checked the book and online. Followed the directions to empty the water and check the filters. There was nothing blocking the filter. I tried to run it again, stopped after 10 minutes again full of water. Again followed the steps. Called Lowes. Was told that since it was more than a year old I needed to contact Bosch. I contacted Bosch who claimed the problem appeared to be in the control module. They offered a few (3) Bosch Authorized Service Centers, I called the one that was only 30 miles away (closest), after 30 minutes on the phone with model number and serial number they told me the part I needed was no longer available and if I wanted a service call it was $100 up front and they could not get here for two weeks. My husband found the correct part online, ordered it from Bosch ($110 plus shipping), he installed it and the problem was still there. You turn on the dishwasher and it runs for 30 seconds, then claims it is sanitized. We then called a different repair company and they could not figure out what was wrong. We went back to Lowes hoping for at least the offer of a discount from a new dishwasher. No support, they said we should call a local appliance repair company to fix it. I told them I would call a local appliance company to sell me a new dishwasher. Apparently 30 months is the length of time a dishwasher is supposed to last. Very very disappointed with Bosch and with Lowes.

I have a Bosch on demand hot water heater under warranty. Service was promised everyday for the last 4 days. The service desk promised the technician would call me as well every day. I have waited in my house for 4 days for him. So far, no tech, no call and the number they gave me to directly contact him does not function.Many people ask me about the heater and if it is better than a tank heater. I will never recommend Bosch to anyone after this. The service is non-existent and insulting. Buy a Rinnai.

Have a common problem (per Google search) on a dishwasher and have been quoted seven days before an engineer can visit a central location for a machine under guarantee. On complaining told that the one day of public holiday was at the root of the problem. Not good enough and would not happen in Germany. Avoid this is the second machine to have serious problems within a couple of years of purchase. Never again.

My fridge has been off for 4 days and the Customer Service hasnt done anything for me. The temperature soars to 46 Celsius here. Its been 3 years, we bought the fridge, after 1 year, every summer something happens to it. We have been running in circles and no one has come to fill the gas in the fridge. The numbers are either not answered or the standard reply... someone will come. Biggest mistake to buy Bosch. Would never recommend it to anyone.

Our Bosch dishwasher is only 5 years old. It was working great until the other night. We put it on just before going to bed. When we got up in the morning, there was a terrible burnt electrical smell in the house. The outside of the dishwasher was black around the control panel and the inside was fried. Looks like we had a small electrical fire. The breaker wasnt tripped. It has scared the absolute ** out of me. Has anyone else had this problem? We never overload our dishwasher and clean the filters regularly. Our house could have caught on fire while we slept. Im wondering if anyone else has had something like this happen to them? I would like to report this incident to Bosch, not because I am looking for payment, but to try to prevent this or something much worse happening to anyone else.

Purchased Bosch dishwasher model # SHE3AR5UC/21 on June 22,2015. It was installed on June 26,2015. Has not worked correctly since it was installed. Thought maybe because it was new we were doing something incorrectly, so followed instructions to the tee. Still the button to switch the wash modes would not move from one to another. Would run for 3 hours or more, dishes would be soaking wet, water would remain in bottom of dishwasher causing a stale stagnant water smell. Called 800 # woman on phone, had us try to do a couple things that did not work and informed us that we needed to call repairman which we did and we have to wait until July 14th for a person to come fix it. Today is July 5th. Pay this much money for an appliance, would expect much better service. I am telling everyone not to buy one!!!

These Bosch Appliances are a piece of garbage. I purchased a washer and dryer for a heck of a lot of money because I believed too much and now they are garbage! They dont drain well, our clothes smell, and they ball your wash. My washer is ready to walk away by itself when it spins. If I could, I would burn them. Who ever heard of taking an hour to do a load of wash and you cant adjust the settings? I have heard from a lot of people that have seen my washer and dryer how nice it looks until I tell them what they are like. I let anyone who asks if I like them and I say no. I dont recommend these appliances to anyone even if they are looking at them in the stores. Now, when I look at all the comments of all your appliances, your company is no good. I will never recommend your company to anyone.

Our dishwasher line broke and ruined the kitchen. Boschs warranty on their appliances have the least desirable service and not dependable products. Washing, drying, noise and energy use werent what I had expected from the reliability of this product.

I really like the new Bosch dishwasher we purchased. The problem is that the bottom rack flies off the grooves provided for it in the interior door frame when open for loading or unloading. No matter how we try, the rack seems to disengage from the grooves provided. There are no tracking mechanisms, just gravity holding the rack in place, so were wondering what were doing wrong. Has anyone else had this issue and if so... how youve dealt with it. Thanks.

Our Bosch 800 gas slide-in range was purchased in late 2019, installed in February 2020 and the igniter failed in October 2021. One would hope that a new $2200 range would last longer than a year and a half before failing. We would have had to wait 30 days for service at hundreds of dollars cost, so I bought a new igniter and installed it so that we would have a working oven. Bosch was unwilling to reimburse us for the $105 igniter. I dont recommend Bosch.

During shifting of house I moved all my household items along with Bosch front loaded 7.5kg washing machine that I purchased just 6 months ago. During re-installation I was told the its motor has come off the drum and it will cost 7500 INR to replace it.. I had warranty but Bosch representative said this item is not under warranty. Also the way Mr ** the service person from Powai Mumbai reacted was terribly upsetting. He kept on saying, You should read the terms and conditions in the manual. I will never buy any Bosch product ever and I would strongly advocate for not purchasing Bosch products to everyone..

I bought a BOSCH refrigerator 3 years ago. Fridge wont dispense water or ice. The unit has a broken wire in the cabinet and the issue is non-repairable. Youd expect this issue with a fridge that 10+ years old. NOT 3!! I paid $1700!! I called customer service and was told that there is nothing they can do, Its a man made product. I paid a premium for what I thought was quality!!! It was crap instead. DO NOT buy products from BOSCH.

Our Bosch dishwasher has held up, but our Bosch stove has not. It is only 11 years old and we are replacing it. At the time it was a fairly expensive ($1,599) compared to other models. It was only a few years (probably shortly after the one-year warranty) and one of the top burners went out. Then after using the self-clean only for three or four years the lock went so it was not possible to use the self-clean function anymore. The worst feature was that we replaced the igniter four times! My husband is very handy and could do this without problems. However the last two years, the igniter would stop working with greater frequency and the last time it smelled gas when we replaced it, so I am not using the oven at all until my new one arrives. I do use the oven a lot - we bake all our own bread, but an oven should last longer than this. I never felt the broiler worked well either. All and all I was disappointed with this purchase. Appliances do not last as long as they used to (I am told that 11 years is the average), but I would never spend that much money for an oven again. Going with a cheaper model of a different brand now.

We filled our home with Bosch appliances as part of upgrade to a new home we purchase 13 years ago. First the washer smells really bad if we leave the door closed, then the dryer on/off switch is a hit or miss as it doesnt trigger it. Weve had to replace one microwave 3 years ago then the new microwave that we paid over $500, its plate broke. Can you believe the Heat plate broke in three pieces while heating up a glass of water?! We contacted Bosch who said since the microwave passed the warranty period of one year they would give a 50% discount on a new plate which still ended up costing $85.43. I would not recommend Bosch.

I called Bosch customer service on the 22nd April 2018 to inform them that my oven was not working. The adviser ask me to provide the FD number which I did and I ask her who will be paying for the cost of the repair and she said it was free and she book an engineer visit for me on the 25th of April 2018. On that day the engineer came and look at the oven and said he will need to order the parts from Germany and that he will be back. On the 3rd of May 2018 another engineer came with the parts that the first engineer have order and said the parts were wrong that he need to go back and order the right parts for the oven and he starting asking me for receipt for my oven. I am so upset because why will an engineer that visited my house will order the wrong parts. This show that your engineers are not capable of doing their job. Another engineer came on the 4th of June 2018 to fix the oven and he said he forgot for come with the clock for the oven. That he will need to come back. I am so disappointed in the service provided.

I purchased a townhouse built in 2009 and rented it out. All Bosch appliances, microwave model # HMV9305 over the stove model, would not shut off. The tenant pulled the plug. The unit was very hot around electronic panel with burning odor. I had an experienced appliance technician in to repair it. He said he has never seen anything like this. The entire unit is fried, even the fan and wise that it was disconnected because if it had not been disconnected, it could have caused a serious fire. I have had several microwaves of different brands in homes over the years. I still have 2 of them after 13 years without an incident. Thank you, Sharp. Do not buy this junk. This could have been a lot more serious.

In the last 12 months, Ive bought a high end Bosch flexi-induction, series 8 oven and washing machine. The first two, I intentionally paid a premium for it as they are made in Germany while the washing machine made in Thailand. The branding has bring down not only tarnished her brand but to Germany as a world-class engineering country. Almost everyone knows top quality engineering comes from Germany like Porsche, BMW, Merc, Audi, Miele etc.Utterly disappointing with less than 12 months, there were multiple service calls on the new oven, induction and washing machine. It’s not a coincidence. Three products all have issues, be it German made or not. Almost all my white goods and big household items are Bosch. Going forward, I’ll just go for China or Korean brands that are significantly cheaper. Premium price doesn’t equate to quality and durability anymore especially with Bosch. I used to have Bosch dishwasher that lasted for years, now, quality of this brand has dropped significantly and I’ve changed to Miele instead. Bosch, seriously is hopeless. It will be another Nokia (market leader went collapsing) if it still doesn’t wake up.

In the last few months I bought a trimmer from Amazon and was delighted with the product, however recently the battery started to spark and the trimmer now doesn’t work. I called up the service centre 2 days ago, I spoke to the most delightful lady who was really helpful and explained to me what the process was to get the trimmer fixed. Explained that I would need to print off a courier label that will need to be taped to a box that will hold trimmer because the a third party courier will be picking it up. I explained I don’t have a printer at home and live a in a small remote village and will not be sure when I can get to a printer. She said that it’s fine and that she will send me a pre print receipt and I can print that and then call her back to sort out a delivery.I didn’t receive the email with the label so I decided to call back today to try and get it sent back to me. I dial the number and give my reference number and let the man know I’m waiting for an email. To my surprise the man on the phone was rude and unprofessional, belittling me by saying that is not the process and that I need to arrange it and then get the email to me once it’s been processed.I try to explain the situation with the printer to get the label. He said, No need for a label but you need proof of purchase in the box. I said well printing is not really an option for me because of my situation to which he gave me ‘tough luck’ attitude. Then went on to say, Well do you want to arrange it or not? I replied to enquiry can I arrange it for a future date, which he said, No. We only do it 24 hours in advance, then he was of no help and pressured me to answer like I didn’t have time to even think about whether this is an option for me. And then he went on to say, The previous person you spoke to told you the wrong information. I’ll look up who it is and have them retrained. Disgusting attitude bad mouthing your own colleagues like that. This has been one of my worst experiences with customer services given my initial interaction was one of the most pleasantest conversations. Poor customer service and I’ll be glad this is the last time I buy from you again.

I purchased a Bosch dishwasher in 2012. 2 years later, 2014, the racks had issues with the protective plastic coating peeling off the prongs that hold the dishes in place. I was able to replace both the top and bottom racks at no charge by Bosch. In 2018 the racks again had the same issue with the coating peeling off the prongs, on both the top and bottom racks. Today I was told after working with customer no service for 2 months that the racks are not covered and I would need to pay for new ones. NOT happy with the service as well as the dishwasher. To me this is a defect, not normal wear and tear. I have owned Bosch dishwashers in the past and have never had issues with exposed metal on the racks.

We just remodeled our kitchen. We really liked the Bosch Benchmark oven(s), the standard 30, the speed micro, and the steam oven, along with a warming drawer. We embraced their advertising showing these appliances all lined up along a wall, or lined up as well as one above another. Their literature touts the fact that they are all identical in appearance, backed up by the photos they display.We ordered our ovens (as well as the induction cooktop) last December for January delivery dates. Our cabinet maker had the ovens delivered to their location to be sure they built the cabinets to fit the ovens and warming drawer perfectly. We opted for a horizontal install as well as vertically - the standard oven top left with the speed micro to its right lined up horizontally. Below the standard oven is our warming drawer. Below the speed micro is the steam oven perfectly lined up vertically with the micro and horizontally with the standard oven and warming drawer.Then the electricians came out and wired them in. Immediately I noticed the number displays on the standard oven and the steam oven have large numbers in a very nice font, but the microwave has the old fashioned typical pixelated microwave numbers that I have on my old $85 dollar unit! I also noticed that the stainless steel panel that houses the controls are different in their construction! The microwave version looks cheaper! Bosch has spent a lot of money on the advertising concentrating on the type of install I have - lining your ovens up horizontally and vertically - they proudly state that they are identical!They are not! Through my appliance dealer I contacted Bosch hoping that, perhaps, since my micro was built in February 2014 there might be a later run that matched. There isnt. Their answer was, Well, if you dont like it, just turn off the display on the microwave! I am floored by this attitude! It seems quite reasonable to me to expect this very simple part of the construction of these ovens to match!! Our install arrangement even makes it look worse by putting the odd one between the better ones! Well, I am stuck with them now since we had custom cabinetry built to house them. All I can do is pass on the word. Thank you for reading this.

I bought a Bosch washer & dryer set several years ago. I was frustrated because if I didnt want the pressed wood (cardboard) exterior so I had to pay more for the plastic model. I had the dryer for about a year and I notice what I thought was the dryer not drying the clothes and turning itself off. But when I turned the dial the light would come on. What is happening is the dial connection is loose or bad. If I push down on the dial the dryer sometimes works. I have resorted to putting a full bottle of detergent balanced on the dial so it will hopefully stay on long enough to dry anything. It rarely does. Drying clothes in my Bosch Nexxt Premium Dryer is a nightmare and can take HOURS for even one small load. (It all depends how often I am willing to run back downstairs to restart/reset the dial.) What a disappointment. Dryers are such simple things how can they mess it up? But they did. This has been going on for years! Not sure which is stupider. Me buying the Bosch in the first place or me putting up with it this long. My experience with Bosch is they are overpriced and poorly made. Who designs anything made out of pressed wood sandings or plastic for a laundry area? They do know there is water in a laundry room? It should have been a sign.

The configuration of racks is abysmal. Can fit in about 8-9 glasses and cups combined. Can fit in NO large dishes. Silverware basket is in awkward position. Dishwasher runs for two hours and still the dishes are wet. I hate this dishwasher.

After 2h 45mins on the phone and talking to 10(!) separate people with Wayfair and Bosch trying to get the dishwasher I ordered last Wednesday, that was supposed to arrive on Friday, that I then had to call to find out why it wasnt delivered on Friday, only to be told it was on a truck and could be delivered Sat, but Sat didnt work for us so the next available date was today (Wednesday - 5 days late), only for them to now tell me (after having to call back to find out why I hadnt heard anything about delivery), that there is no dishwasher until at best (!) early November!! I am APPALLED at the customer service from both Wayfair and Bosch in not stepping up to solve THEIR problem. When I called Bosch directly, they told me they couldnt talk to me and that I had to call Wayfair back (yet again). Complete runaround. Ultimately I was told that I should just cancel my order and order something else (like this was my fault!) without any offer to resolve the issue. And finally after 10 people, I still have no real sense if Bosch actually has any dishwashers in stock anywhere. While I wanted a Bosch based on reviews for quality, Im not planning on making ANY future orders. If I could give 0 stars I would. A complete waste of time and effort! STAY AWAY!!

The worst customer service for a major company I have ever experienced. Major dishwasher (Bosch dishwasher) recall due to possible fire hazard and the customer service people have absolutely no urgency or information other than to tell me it takes 10 days for a service provider to get a kit to replace the cord. When I asked about sending the cord overnight, no one had any answers and told me to call back in two days.

Microwave has a lot of space. You can pretty much fit an entire chicken if you wanted to with plenty of leftover space. It has plenty of power. I did however found that the popcorn feature leaves a several more kettle corn un-pop compare to my old microwave. The fan pushes a lot of air when cooking which is a nice feature since my old microwave did not have enough power to push all air out.

Bought Bosch dishwasher model shown below in July 2016. After a little over 2 years of normal use, the unit required $295 of repair work. Had to replace the control board (under warranty) and the heat pump (not under warranty). Bosch 800 Series 2434 Tall Tub BuiltIn Dishwasher with StainlessSteel Tub White - Model: SHX68T52UC SKU: 8862445. Called Bosch customer service to see if Bosch would cover the repairs. I was very disappointed with Bosch for not covering all repair work costs. I purchased this unit because of the reviews it got in Consumer Reports. A good dishwasher should not need repairs after so little time/use.

We bought a $800 Bosch washing machine. Not cheap. After 2 months one day we opened and it looked like some clothes had got stuck in the door. This shouldnt happen as the door should need a vacuum seal to close. We had to call Bosch who failed to organise a repair - we had to book them ourselves. Apparently as there is a tiny break in the seal of the door thats not covered by warranty and will cost us over $200 to fix. Their repair company not easy to deal with and drawn out. We would have been better to have bought from another company. My wife 8 months pregnant and not happy, Bosch. :(

After the cleaning, we noticed that large to medium specks of grease were embedded in the glass of the oven door. A Bosch representative came and took a look. He said it was a function of the oven. We called customer service and elevated the call to a supervisor who said the same thing and if we wanted to clean the glass, we would have to pay for that ourselves. I am writing this because this was an expensive combined oven (microwave and regular oven). Had I known of this issue, I would have purchased a different oven. Weve had self-cleaning ovens for 47 years in four different homes and never had a similar issue.

Bosch 300 Dishwasher was running and cleaning great for about 2 years. Then we smelled a faint melting of burnt rubber smell...not strong but enough to get noticed. Took out all plastics continued using...smell still remained. Worried it might cause a fire. Had technician come out for $99. He did diagnostic test...everything is fine. Smell continues and now when we run dishwasher it trips its own circuit breaker. NO longer using dishwasher... Waiting for repair guy to come out on Monday. Whats the deal on a $700 dishwasher...? Is this another automobile recall crisis...? If not it will be if they cause house fires. I hope they dont! Will add comments after visit on Monday.

I am in the middle of looking for appliances for my new kitchen. I find myself in awe with what everyone has to say about very expensive appliances that the companies refuse to do anything about. My question is how do they get away with this? It is very discouraging and there should be a way to make these companies responsible for their products and not the loss of the consumers. I have a Bosch dishwasher that hasnt worked for over 1 year because they dont make the part any longer to fix it. What is that all about?

We purchased this Bosch model brand new about 2.5 years ago. We noticed intermittent cooling problems even during the first summer of use when it was hot outside but they were intermittent and therefore impossible to diagnose. At the end of this June the freezer compartment went up to 40 degs (it was 12 hours before we noticed it because the system did not alarm as it was supposedly designed to do). A repairman diagnosed the problem as a slow low side leak requiring $1200 to repair (not including the diagnosis which was another $250). Considering its short life span, it seems to be highly likely that this was a defective refrigerator at purchase time. Technically it is 6 months out of mechanical warranty by calendar days if you compute time from purchase to complete failure. However, anyone taking an honest look at this situation would conclude that the problem causing this failure started during the warranty period and Bosch should take responsibility for repairing it. As this problem seems to be posted fairly frequently I think it should be the subject of a legal action against Bosch. At the very least I advise anyone reading it to do a frequency search for this complaint and re-think the BOSCH purchase in lieu of a more reliable product.

I have a 13 month old Bosch fridge. The first time it needed service under the warranty it was hours of tracking someone down to do it. 12 months in, the ice maker stopped working. Impossible again to get through the Bosch telephone lines or chat lines. The lack of decent service totally negates what might be a good product. I wouldnt call this customer service; rather its customer disservice.

I had some issues with the fridge, it wouldn’t cool and also the water dispenser stopped working. The technician came on a number of occasions to figure out what the issue was, of course all at a cost to me. He thought he figured out why it wasn’t cooling and replaced the fan. He told me to purchase a triple valve from Bosch and that should fix my water dispensing issue. So I ordered online straight away. After a few days the item arrived, but I had also noticed that the internal temp inside the fridge didn’t go below 20 degrees Celsius. I decided enough was enough, spent so much on this technician and yet nothing, so I went out and purchased a new fridge. I contacted Bosch and explained the situation, and seek a refund on this triple Valve, technician labor cost as well as the cost for the new fan he had installed because the fridge clearly isn’t going to work. Till now it is still under review. As for the triple valve I sent it back to Bosch at their request (after again explaining to sales why I no longer want the item) at my own expense and yet they still charged me a ‘restocking fee’. I told them I only purchased it at the advice of the technician but because he couldn’t resolve my main issue, I didn’t need it anymore. They wouldn’t budge. I will recommend anyone that is thinking about purchasing a Bosch appliance to reconsider. Their customer service is awful and their technicians don’t seem to know the product too well either.

My Bosch front load machine is now 18 years old. My husband replaced the brushes 12 months ago himself with the help of a YouTube video (otherwise we would have had to get rid of it). Im impressed with its longevity. The only ongoing problem I have is that tiny bits of muck somehow enter the bowl and stick to the clothes; this particularly happens when the load is small. I then have to rewash the clothes.

I have a housekeeper whom is used to a simple oven. If she touch the wrong button the clock goes off. I can spend one hour trying to fix it. However, it doesnt adjust itself. Unfortunately the oven does not work unless the clock is set. The service man has been here twice already and will not come again for less than 100.00. I have been cooking for 56 years and have never had a problem with an oven not working because the clock isnt set. Buyer beware. This oven is way too complicated. As of now I am waiting for a new service man. Incidentally, the instructions stink as are their videos. I bought six bosch appliances and am even so sorry.

I bought this dishwasher based on customer reviews. I like the washing performance of this dishwasher, and the lighted controls…especially that it tells me how many minutes are left on the chosen cycle and when it is finished. It is also very quiet. There is one thing that frustrates me and that is the design of the lower rack. The tines are placed so that it can accommodate 12 place settings (according to the instruction manual). Few, if any, people have need for this on a daily basis. What is needed for families is capacity for place settings combined with serving bowls, mixing bowls, and cooking utensils. However, the tines are positioned so that this is very difficult and requires running the dishwasher more frequently or doing more hand washing. (My previous dishwasher was much more accommodating of a variety of dishes and pans.)I wrote a letter to the manufacturer with my concerns and asked if there is an alternative bottom rack. I got a callback but was unavailable. The message was that they would call back. Never happened. I called the number in the instruction book twice, each time the representative said she would have another person call me back...never happened. I thought Bosch was a top of the line brand and expected better service than this. At this point I would never recommend this brand to anyone. Model SHEM63W56N/13.

I purchased this washer to replace a failing stacked washer/dryer combo. I bought the Bosch set because the dryer is ventless and this just fits my townhouse better. First off, this washer is designed to plug into the back of the matching dryer (Only one 240V outlet is needed!) So far so good with this washer's results. It is very quiet and efficient. The matching dryer, while ventless still dries VERY well. I am surprised as Bosch's claim of only 8% slower than a vented dryer seems to be very accurate. This washer is designed to fit 10-14lbs of laundry per load and I can attest this is accurate and is efficient while washing and drying. The dryer will take some getting used to and messing around with the proper settings but once you figure it out it's a cinch! This is an absolutely GREAT product.

The oven door only closed all the way in the first few months. After that, it doesnt close all the way and is only getting worse. We went online today to figure out what to do. I bought the oven Bosch HGS7282UC and it looks like many people have had this problem.

We bought our dishwasher because we had a Bosch and loved it. It was too costly to repair. One week into having this dishwasher, the door became heavy. We called for repair and they said the string broke (yes, the string). How could you make a dishwasher using string? When I tell people, they laugh but I dont think its funny. We are getting another one just like this one but luckily we bought the contract so I guess they will be out once a month to replace the string. Couldnt you think of something more substantial than string?

Bought a very expensive Bosch slide in range and we are extremely disappointed! First of all, the oven takes FOREVER to heat, the oven door has something happening in between the glass panels that slightly obstructs the view (happened just a year after the purchase), replaced the electrical panel which cost us $450 and now none of the burners are igniting, so well endure another repair! This is all within a five year period! Dont buy Bosch - its junk! We never had to repair our cheap Kenmores - EVER!

My Bosch Front load Axxis was delivered with a broken drum, there was no evidence of shipping damage. Upon starting the first load water leaked onto the floor and damaged a new floor. The drum was replaced by a Bosch authorized repairman. After attempting to start for the second time, the front panel showed an error code that indicated a faulty control panel. At this point I had the machine for 1.5 months and have never done even one load. I asked Bosch for a replacement and I have a case file, but the service center keeps losing information or telling me that I need to provide more info. All I did was try to buy what I thought would be a good washer. All I have gotten for $900 is a hassle, more cleaning bills, a damaged floor and a worthless piece of junk. DO NOT BUY BOSCH.