I called the customer service number regarding my double oven. It just randomly beeps and now turns off. No error code displayed. It has done this on and off since 2003. Now it is happening all the time. I called customer service and they seemed to act like it is my fault and I need a new touch pad. I inquired and this is a recurring problem with this model. I could not get a straight answer from the person I was talking to. He just told me that if the repairman says I need a new touch pad, then I need to get one. Well I have been doing some research and this is a problem that seems to be haunting more people than I. We own a Dacor gas cooktop that has had to have a switch repaired. We own a microwave that has had two new circuit boards and now a beeping oven that gives no error code and turns off by itself. My advice, do not buy Dacor appliances.

We are in the process of remodeling our house including an entire new kitchen that we cant wait to finish to invite people over and show. HOWEVER, the cook top already has a light burned and finally the cover of it ended up falling as I was wiping down the stove (very softly by the way because I like to treat my appliances really nice). We have had this stove for less than a year I havent even made the last payment and it is already with a light burned out. REALLY? My husband spent countless hours researching the best appliances and decided to get this one and to come to find out that it is not good it is a complete disappointment. I am sooo upset. DO NOT BUY THIS BRAND!!! Save yourself the hassle that we are now going to go through trying to get a hold of someone on the phone and see what they will do if anything. I bought it from AJ Madison.

Epicure Range, wall oven, microwave and fridge - When remodeling our kitchen in 2010, an appliance salesperson gave us a good deal on the entire set. We spent $20k on the Dacor appliances. BIG MISTAKE! Do not ever buy anything Dacor. We have issues with every single one. Where do I start? The ovens have gone out three times now and I have had to replace the main panel, now it will not heat at all. The refrigerator 42 built-in is a big piece of crap! We have had it serviced 4-times for everything. The entire fridge freezes over due to a design flaw. The fan in the freezer completely ices over. The ice door broke. The crushed ice broke. The plastic door for the butter broke. The shelves broke.The microwave has had issues and has had to be fixed. The oven temps were wrong. Fixed those myself thanks to YouTube. When talking to the service guy he said that these are cheap appliances with the Dacor badge, so you have to spend big bucks to buy them and big bucks to repair! Do yourself a favor and if you are thinking of Dacor run! I contacted Dacor and they are even worse to deal with. They did not care that their appliances are very unreliable. Never received a return call, email, or even a letter.

We have enjoyed our Dacor oven for a number of years but cannot recommend this brand due to high cost and frequency of repairs. The relay board, at $400 a pop parts cost only, has had to be replaced twice within 5 years. The oven door hinges failed in normal use so that the door would not close tightly and had to be replaced. The halogen oven lights fail frequently requiring replacement. Parts cost is only part of the issue. The inconvenience of not being able to use the oven for extended periods of time and high appliance repair labor costs are significant. All in all, a very good oven but reliability and frequency of expensive repairs lead us to not recommend Dacor ovens.

The problem started with our refrigerator unit when it was still in the first year of a 2-year warranty. We have had over 9 service calls for various problems; we had to replace the circuit board, switch and the pan twice. The warranty runs out soon. After five unanswered calls to the customer service number, we were finally able to get through; not that it made a difference. Their response was, “We apologize, but there is nothing we can do?” Sound familiar? Dacor refuses to extend the warranty even though the problems seem to be bad design, parts and customer service. Dacor says when (not if) you need another repair, well work with you. Yipee! We get to work with them some more and pay for the privilege. Dont make the same mistake we did. We will never buy a Dacor product again.

Eight months ago I renovated my whole kitchen with all Dacor appliances, cooktop double wall oven, refrigerator and dishwasher and I could not be more pleased. I wanted to wait a few months before I wrote this review in order to make my review more accurate. I love the modern design of all the appliances. The refrigerator is nice and roomy and the cooktop has been very reliable. Dacor products cost a bit more but they are well worth the extra money!

I built my home in 2003 and installed a Dacor 30 wall oven. After several years of poor performance, we started to get an error message. Dacor suggested replacing a board for $300. That didnt work so they had me replace another $300 board. That didnt work so they told me I needed a new front panel and it would run about $1,000. That board is on back order and they dont have a replacement date. Thinking that its bad business to sink $1600 into a troubled product that has terrible reviews on the internet. We found out that once you go with Dacor, you need to stay with Dacor due to an unusual, nonstandard size.Thinking that Dacor has improved their product we ordered a brand new $3,000 Dacor RO130 30 wall oven. It arrived promptly and I removed the defective $3,000 oven and put in the brand new $3,000 Dacor RO130 oven. What I got was a dead brick. The Dacor customer service has been awful, and will not allow me to talk to anyone in their technical side. The oven is getting power. Dacor customer service wouldnt help me unless I could prove that the unit was getting power. So I had to get an electrician in to prove that I had properly wired the 4 cords that came off the original defective Dacor wall oven. Get service help? No chance. I live 100 miles from Seattle and no one wants to work on Dacor. So here I sit with a $3,000 brick. No service and Dacor has no clue on how they will service this wonderful $3,000 RO130 30 wall oven that is an out of box failure. I dont see how a company that has this bad of a product, two generations of defective ovens, bad customer service, reluctance from the repair community to work on their products will be in business much longer. If you are considering Dacor appliances, consider the problems that I am having. The nonstandard size of their ovens will lock you into future purchases to replace their products that dont last 10 years.

Front bevel of my first rsd30 range purchased in California in 1999 cracked within nine months. Dacor said it was a defect in the design and would fix it for free. I sold the house in 2001 but the range was still not fixed. I moved to Nevada and bought a new rsd30 range and same thing happened within six months. It took a year to get it fixed at their expense. This bevel also cracked again for the second time in March 2011. Their response to this was to offer me a new bevel for $180 and I would have to pay for the installation. I declined the offer. The bevel is still cracked at this time. At the same time, I bought a PMOR30 over the range microwave and the front handle broke at least four times. And finally, the whole thing broke down and was not repairable. In Aug. 2008, I contacted Dacor and they agreed to replace it with a new DMT2420 over the counter microwave for half the price ($390). Last week, this one blew up on me. Sparks were coming out through the side and a big hole in the removable shield and burn damage to the wall of the unit. I do not believe this unit is repairable. I contacted Michael at Dacor. He apologized and said that theres nothing they can do about it as it is out of warranty but they will look into it. What I want at this point is my money back that I paid for ($390) and for them to pick up the unit and get it out of my house. I will never buy another Dacor product again.

Dacor came through! They sent me, at no charge,a replacement part. This new part is supposed to fix the issue of ice cycles in the freezer. Its a new drainage system that actually heats the water in the pan so it does not freeze up causing the water to back up. I am hopeful that this will permanently fix the issue! But props to Dacor for stepping up to the plate to fix this! Thanks, guys!

We have an 11 year old Dacor double oven with convection on top. The relay board malfunctioned and there are no parts to repair this. All Dacor would tell us is that they dont carry the parts anymore. Evidently, they are not required by law beyond about 8 years and that appears to be all they do. Our appliance repair person even contacted a company that rebuilds electronics and they cant get parts for this board. It is unbelievable considering what we paid for the oven. So we now have to replace it. Dacor offered us a discount on a new one. Not good enough. I cant imagine putting another Dacor product in. Two appliance service people have told me that Dacor has this reputation and they would not put them in their own houses.

I have a Dacor cooktop, single wall oven, warming drawer, and dishwasher that I installed in my kitchen in 1992. That is 20 years ago. I have never had a problem or needed a repair on any of the appliances. They have worked perfectly. I hate reading about all the problems people are having with their Dacor appliances as I am about to do a major kitchen remodel and plan to go with Dacor again.

This is my first DACOR product. Did not know too much about the brand. Did some research and read reviews online & decided to try a microwave in a drawer since I needed to save counter space. We use it all the time and so far it’s worked great. The color blends well in our kitchen even with the microwave being the only DACOR we have. DACOR customer service has been great and professional when I needed to register the unit. I would recommend the DACOR brand to anyone when they are looking for a premium appliance and anyone who comes to my home comments about how lovely it is. Thanks DACOR.

Add me to the Dacor hate list. The $4300 oven installed in 2000 is now a whopping $6400. My motherboard #2 is broken and the glass on the door cracked which to me is a safety issue. This is a two adult, no kid household so figure. We use the oven about 7 times a year. My Dacor rangetop and hydraulic exhaust have both required service as well.

I purchase a home with a Dacor double oven. Unfortunately the oven begins transmitting multiple beeps and the touch panel will sometimes read off after beeping a while. I contacted the staff at Dacor requesting a service manual. They refused to send me a service manual and stated that only authorized technicians can service their equipment. Its obvious they used google or a local phone book and sent me contacts of appliance repair shops in my area.When I called, they had never heard of Dacor let alone be factory authorized. I called Appliance repair shops up to 50 miles away to find there were no Dacor Dealers. I found one 70 miles away but it was too far to send a technician. If I remove my oven from the wall and take it there they would attempt to look at it. I had to reverse engineer the thing to find that my touch panel has gone bad and now I cannot find a used one. I want to recommend that anyone considering an appliance DO NOT PURCHASE A DACOR! If you are looking for high end stick to SubZero / Wolf. Oddly enough I see that there hasnt been any reviews for the past 5 years. Maybe it appears people have stopped buying Dacor appliances.

My stove is 3 years old and I have had to change the LED lights on the burners 5 times. One of the burners warped and was changed. The computer went after 2 years, now I have a gas leak in the burner hose. I have bought the extended warranty. I would not recommend this stove if you like to cook. Just make it look pretty in the kitchen!

When my husband and I built our home 11 years ago, I splurged and got a Dacor ERD36 36 dual fuel range. During the process of our build, our builder dropped my range during the installation. Dacor was very quick to send out a servicer to make sure the performance of the range was not compromised. The only thing that needed to be replaced was a bent bullnose in the front and the kickplate. I have had one service call in 11 years, which was last year after a brownout in my neighborhood caused my clock and oven setting to go crazy. It had nothing to do with function and had nothing to do with shoddy manufacturing. I just got it fixed and continue to use my range every day. I am looking to expand my island because I need another oven and I am very excited to add a Dacor oven to my home with zero hesitation. I am looking at a DO130S. I would buy Dacor over and over again!

If anyone else has this experience with Dacor ovens, we need to have a class action suit against Dacor! While baking Christmas cookies this week with my grandchildren, my ovens stopped working and started beeping. The error code was F3. I was able to get a technician rather quickly who diagnosed the problem as a failure of the control board which affected both ovens. The replacement part was discontinued from production in 2011. My ovens are 12 years old and cost over $4,000 at the time. What a pickle I was in a week before family coming for Christmas dinner!The technician said my only recourse was to send the control board to a refurbisher and he did not know when the board would be fixed - all for a whopping costs of over $600.00! I find it unacceptable that Dacor discontinues a control board and forces the consumer to either buy new ovens or pay the cost of a refurbished part that I hope will work. After spending thousands of dollars, how does this happen? What can be done so the consumers who purchase appliances with good intentions are protected from manufacturers that dont stand behind their products? DACOR I NEED ANSWERS!!

I went to put something in the cabinet at the top of my built-in wall oven and noticed the cabinet door was warm. Then, I noticed the heat was coming from the top of the oven at the control panel. I am afraid of a fire breaking out in the cabinet now. The oven is less than a year old. We just remodeled our kitchen and installed the ovens in May 2012 and this is just June.

My Dacor (3 years old) oven top burners igniters dont stop after being turned on, although they are burning. Ive tried drying them for many hours and applying rubbing alcohol. The front ones do this all the time when we turn them on. When we turn the left front burner on, the front right ones igniter does it along with the left! The back ones do it occasionally, so are still usable. Apparently this is a common problem with Dacor units. Why havent they fixed it? Weve had them fix the electronic panel at huge expense, and are not going to call them again. When the back burners stop working, well get another unit. Ive had gas stoves for 30 years and have never experienced anything like this poor quality. Its amazing that they are still in business.

One year ago I completely changed out all appliances in my kitchen. My favorite of the four appliances is the range. We have enjoyed all kinds of new cooking techniques. As my wife put it, I did not realize how crappy my previous range was. Gourmet cooking is what Dacor is founded on and we could not be happier with the performance. Our favorite feature on the refrigerator is the in door water pitcher. Fresh cook water that can be taken to the table and refilled upon placing it back in the refrigerator. And the combi-microwave is an incredible second oven. All products have performed as advertised and promoted, and with a three year warranty whats not to love? Thanks Dacor for making amazing beautiful appliances.

When I bought my house, the previous owners told me that theyd been having problems with the Dacor oven. They had purchased a replacement burner and prepaid the Dacor authorized service technician to install it for us. We have worked for three years now to get Dacors authorized service representative to install the part for which he has already been paid, and have been using a toaster oven to prepare meals for a family of four the entire time. The oven will heat to 135 degrees, then either shut off completely or immediately switch to broiling mode and burn whatever is inside it. When I called Dacor to see if they could help with the service issue since the technician was authorized by them, they told me it was my problem, not theirs. Although if the product they manufactured wasnt faulty in the first place, it wouldnt be anyones problem!

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.

In 2013 we remodel our kitchen. I need a 30" stove and Dacor seem the right fit. I had problem with the igniter burning on that stove and some metal warp as well. They replaced the stove in 2015. I smell gas every time I turn oven on. Last Thanksgiving 2019 the stove stop working. I was told the igniter had burned out and had it replaced. I had repairman come twice because of smell and end January 2020 the stove stop working again. The repairman told me that a jet burner assembly was never installed this is why I smell gas after it is turn on. ** They said they will order the part. It's back order So I contact Dacor. First they told me it's back order then give me a supplier. If it was never installed in the unit shouldn't Dacor take care of it and soon.

For the second time in 7 years our Dacor ERD 48 Range has failed us. Just in time for our New Years Day dinner. Neither of the two ovens will heat. We are now encountering the exact same problem. We spent $1000 the first time replacing the board. We cannot afford to do it twice.

I have owned a Dacor dual fuel 6-burner range for several years. I paid approximately $5,000 for the product. It has proven to be totally unsatisfactory. The gas burners click and make noise whenever you try to turn the burners down to a low temperature. The cook top is very hard to clean. The range is a constant problem. It smells bad, does not heat up promptly, and the broiler feature is always a problem. A gas oven is supposed to heat to and keep a constant temperature - the Dacor does not. The broiler will not cook food evenly or well. The door to the oven will not close properly and is constantly partially open. The hinges do not seem to work properly.Most importantly, I have tried on many occasions to get Dacor to do something about the defective product. They have been totally non-responsive. When I did finally get somebody to come and look at it, they spent about 2 hours cleaning it, accused me of using the wrong cleaner on the cooktop, and presented me with a bill for $800. I asked if they would just give me my money back and take the defective product with them. DONT BUY DACOR.

This posting is in response to my original post regarding the Drain Pan heater issue in our Dacor refrigerator. My refrigerator was repaired on 10/16/2012 at no charge to me. My refrigerator is out of warranty, but Dacor stepped up and repaired the issue. The customer service I received was second to none, and I would like to thank James ** for that. Great customer service instills confidence in your product! Thank you!

We have a new (one year old) home with Dacor appliances. The microwave oven went on the blink the first month but was repaired by a factory approved repairman. Something to do with the computer. Now the double oven will not hold a temperature. We set the oven at 420 and it only goes to 360 even though the readout shows 420. We just decided to skip the repair process and bought a new Wolf oven. This is our second Dacor within the past two years and both have had the same problem. Dont waste your money.

Purchased a Dacor DT0227B wall oven. The first oven arrived damaged; the control panel was completely off the unit. We ordered a replacement oven which arrived today. Upon turning on the power, error codes C76 and C77 appeared on the control panel display. The installers phoned your service people who instructed them to remove the front panel and look for a loose wire. When they removed the front panel, the entire control board was just hanging free, not secured in place with any screws (it appeared that this was an assembly error). They found a wire hanging, secured it in place, reattached the control panel and applied power. At this time the error codes were no longer displayed and they were able to set the time. When they attempted to start up an oven cycle to test the unit, the Start/Continue button on the membrane keypad was not responding. Another call to your service team determined that the control panel would need to be replaced. 2 ovens within 2 weeks arrived DEAD! The quality is beyond unacceptable. I sent an e-mail to the CEO of the company before I posted this. I received a response from a QA guy. Any manufacturing company that thinks Quality is the responsibility of QA is working with a 1950s mindset!! Dacor is pitiful and will certainly not last as a company with this kind of quality and customer service!!

I purchased the Dacor panel ready refrigerator and freezer column 15 months ago. The refrigerator stopped cooling -- in 15 months! These were 8k each!!! It had now been over 2 months without a working refrigerator and no end in sight. I will never ever purchase one of their products again! They replaced the compressor and 3 days later it stopped cooling again. What a joke! DO NOT BUY DACOR!

My Dacor oven (DO130S, S/N V-A-10160044) is less than 18 months old. While it was in use, it popped, sparked, tripped the circuit breaker, and died. I called customer service, and voiced my concern on safety due to potential electrical defect. Steven, the customer service person advised me that this oven is no longer in warranty, and to call a repair service. I reiterated the concern for product safety. He placed me on hold, and the call was dropped. I called again, and Mike answered. I repeated the same info, and he was not willing to listen to any concerns. He hung up on me. This experience does reflect on published Dacors commitment to customer service, or product safety.

We purchased a Dacor oven stove top. It is about 10 yrs old now. 3 years ago we had a problem with the ignitor and had it repaired and paid over $200.00 for the repair. 3 Years later we are experiencing a similar problem with the ignitors clicking on and not turning off. I have called for repairs on this but expect this will cost me some more money. I have been online and have seen similar complaints leading to believe that this is a common problem and I would avoid purchasing Dacor ignitor products for the stove top, until resolved.

We have had our Dacor since 2006 and this range, the most expensive appliance we have ever owned, simply doesnt maintain the proper oven temperature. We have owned several far less expensive ranges and their ovens, much more basic designs, do what an oven is supposed to do maintain a temperature! We cook or try to quite a lot but working with this stove is like baking over an open fire while camping. This supposedly gourmet, fancy, convection oven that supposedly can bake cookies and meat at the same time is a total fail. We have had the service people out repeatedly to no avail. I am convinced we could change the circuit boards repeatedly and it wouldnt make a difference because it is a faulty design. This product should not be on the market or this company and their poor service in business. DO NOT BUY THEIR RANGES! Unless you dont cook and all you will do is look at it. We are thinking about retaining an attorney to file a class action suit. We could buy a low cost oven that works several times over for what we have paid in repair bills.

I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.

We built a home in 2006 and installed all Dacor appliances. I would never ever purchase these products again. My gas cooktop was the top of the line product from Dacor and I have had nothing but problems with it for 5 years now. I have spent over $1000 fixing the large burner that continues to have leaks with the seal to the point where the flames come out the bottom of the burner. Most of the other burners click when lit even though they are clean and away from a draft. I have had 2 Dacor approved repair companies out and they both recommended against Dacor. In addition, the finish on the cooktop has soaked in my heavy duty cooking juices and foods and the stains will not come out. Apparently, this is due to the new finish they used so that the metal can withstand the high temperatures. If this company were an auto mfg., they would have had to do recalls and face potential class action suits. I would prefer to be cooking on a camp stove rather than my Dacor. When I contacted Dacor, they offered parts at a reduced rate which still cost a fortune. When I asked about replacement, they said they would sell to me at a discounted rate which was still $2400. Bad product, bad company. My cooktop is still giving me issues. it is embarrassing to cook with friends around because of the problems.

I'm just writing about the Dacor fridge. We've had the fridge for about 6 months and its amazing. It can fit so many items..we tend to buy a lot from Costco and everything fits in the fridge and freezer no problem. My two favorite things are the fresh drawer and auto fill water pitcher. The fresh drawer temp can be adjusted based on what you want to place in there. Wines, cheeses and we've even stores desserts in there. And the auto fill water pitcher means no one has to remember to fill it up. Small detail but so nice to have. Definitely recommend this fridge.

We thought we bought a quality product when we remodeled our kitchen two years ago and put in a $3000 30 inch wall oven from Dacor through their dealer Friedman’s in Knoxville. We had heard for years that their products were top notch and high-quality. I find it interesting that the oven has a self-cleaning function. However Dacor Technical advised me that if you use the self-cleaning function you will create too much heat and destroy the motherboard. Wonderful input after the fact. The oven now does not keep a correct temperature and we are advised that our oven is two years old and out of warranty and we should not have used the self clean function. Really? Why is the button even there. Do not under any circumstances purchase any Dacor product. I feel comfortable in saying Samsung will add absolutely nothing to the quality or service. The lack of customer care and concern is beyond reproach. One star rating is way too generous. How do you just walk away from your products. We used our clean function exactly once and nobody ever said it was a self destruct button.

I bought a Dacor dual-fuel range in 2002 for my new house. Within 18 months, the control panel on the front had shorted, causing the stove to emit a continuous beeping. I got this repaired, and was advised that I should not use liquid cleaners on the stove! Two years later, the same thing happened again. Finally, about 4 years ago, another fault developed in the 3rd control panel, the circuit controlling the oven lights will not respond to touch, and the oven lights switch on and off continuously. Not prepared to pay for yet another control panel replacement, I switched off the power to the stove at the main fuse box. I have continued to use the gas cooktop only, lighting it with an ignition wand. The Dacor stove is only part-functional due to what is obviously a severe design fault in the front touch control panel, which causes the panel to short. I switch on the power to the unit twice a year to use the oven at Thanksgiving and Christmas for large roasts. This stove was a very expensive mistake. Luckily, I have a second (Wolf) oven in my kitchen, which I use instead for everyday cooking.

Replacement light for the oven - I could not find anyone that carries the halogen bulbs for my oven and called Dacor parts line. The bulbs come in a package of two. They were $79.95. I was told I should have called two months ago, that they were $29.95. So would I buy another Dacor Appliance? I think not.

We had a ongoing problem with a wall oven that was purchased in 2006. The most recent complaint was a oven glide rack that was not working. After complaining about it to one of their staff, they listened to our frustration and are sending us a new rack at no charge. My hats off to the great people at Dacor. Thanks for your understanding. Al

We did a total kitchen remodel and purchased Dacor appliances. Big mistake. Had to spend 500 on refrigerator repair (model EF36BNDFSS). Oven is off 25 degrees on temperature. The glass top for burners was defective. Would never purchase Dacor. Microwave front trim keeps coming off as well.

Oh how I wish I never bought a Dacor! It has been nothing but problems. I figured I bought a lemon but after reading other reviews its just not a good product with not very good customer service either. I have had repairs every year, and even after repairs it still isnt functioning as it should. The first problem I had was the whole glass window blew out during baking, which seems to me is a huge liability. The company said that shouldnt happen but is out of warranty and would give me a discount on the glass. I thought that was better than nothing but then 6 months later the relay went out, then baking temps were all over the place in the oven so they said I needed a new motherboard and they said both ovens needed it. So those were repaired. Oh ya and the light in the bigger oven hasnt worked past the first year even after having the light changed and some electrical stuff done on it. Then I had the bulbs changed due to irregular oven temps. The temps are still all over the place to this day.The back right corner gets too dark. The front left doesnt brown and is a lower temp. Now Im having problems with the oven turning off during baking and when using broil in the small oven it causes the large ovens probe alarm to go on and offer at least for an hour. Dacor didnt help me with anything past the glass and its only been 7 months since the new motherboards were put in. I cant afford to buy a new oven at this time and so I only use the small oven mainly since the larger has so many problems. Do yourself a favor and never buy a Dacor!

Dacors wall oven wont heat up after I used Self Clean feature. Dacor said there is a reset button behind exhaust frame on oven (close to door latch). I called when I could not find red button and was told it was hard to find and they did not know exactly where it was located. Maybe I should call repairman. Any suggestions? Has anyone else had problems after cleaning oven? PS: My 5 year extended insurance expired Nov 11.

The electronics on the first two induction burners failed within six months which was covered under warranty. The second two went three weeks after the warranty and we had to argue with Dacor to cover them otherwise it is a $1400 repair job. From day one whenever you open the oven door the controls and heat shut off. Sometimes it turns back on when you close the door. As for the downdraft, it worked fine until 10 weeks ago when while closing, the cover lip hit a wooden spoon that had been lying flat near the edge. There is no safety feature and the motor continued to try and close the fan. The unit would not respond and would not re-open. The spoon had to be broken to get it out. If this was a childs finger you would have had to call 911. We now have a repair bill of over $350 and are still waiting for 2 months for Dacor to send a part. We will never buy this brand again.

My Dacor Double oven is less than 5 years old. Lately, the broil function has stopped working well on both ovens. I contacted the ONLY authorized Dacor repair center - Home Appliance Repair GTA (HARGTA) and told them my broiler wasnt working well. Their repair technician came to my house, took both double oven doors off in order to give me the assessment – that my upper broil function was not working well. In fact, both upper and lower do not work well but thats a side issue. In the process, the technician broke or did not properly reinstall my double oven door. I called and he returned and again, removed BOTH oven doors. Now, my upper door is working well but my lower door has no hinge and falls hard and heavy. This is extremely dangerous. I have left multiple messages with HARGTA and they are not getting back to me. Ive even contacted DACOR which is only in the US and they havent gotten back to me either. I purchased a Dacor oven to get a quality appliance and excellent after care service. It appears that both the appliance and the aftercare service do not live up to their reputations. P.S. The quote to repair 1 broiler is $750 after less than 5 years of use. That will equal 1/4 of the oven cost in less than 5 years.

The oven temperatures fluctuate while baking. The company was at first responsive. They replaced the oven controller and the temperature sensor. This did not fix the problem. When I called and left messages, there was no call back or response. Very poor customer service.

We moved into our home in July 2012 and have had nothing but problems from our Dacor refrigerator which was manufactured and installed in this home in 2007. The appliance repair company has been to our home approximately five times in the five weeks since we moved in. Initially, the problem was with a leak in the cooling system which took the technicians about 16 hours over three visits and $1,400 to sort out. Currently, we have been without a visit from the techs in two weeks (our longest stretch since moving in) and the refrigerator is leaking from the ice dispenser and making a motorized noise so loud. Initially, I thought a motorcycle had pulled into my kitchen. Needless to say, the technicians are on their way back.

I purchased a column, panel ready fridge and freezer. There was a promotion for 10% rebate, which took me 3 months of emails to obtain and they only issued a partial rebate even though I supplied them with proof of purchase. The service was dismal. The app for the cameras and interface with the appliance hasnt worked the whole time I have had the units. They look pretty and work ok as far as cooling, but for the price they charge they should provide exceptional customer service and being that Samsung owns them you would think that the app would function.

I have had my 30 inch Dacor Dual Fuel Range since 2002. In the past month, the oven door seems to be falling apart. I had to replace the oven door handle after the handle cracked in the spots on the right hand side where the screws go in. When I tried to screw the new handle in, I noticed that the front panel on the door is lifting away from the door. It is more separated on the right hand side which leads me to believe that it is the reason that the handle cracked on that side. As a result, the handle cannot be properly installed. The only way this can be repaired is to call someone in to do it and it will either have to be glued together or the whole door would need replacing. Reading these forums, Im worried that my oven problems are just beginning and I dont want to start sinking money into this oven. I purchased a Dacor as I believed it was a high quality product and that it would be worth the money and last a long time. This type of problem should not be occurring. I do not consider 10 years a long time for a product like this. My sister has had her Jenn Air oven for almost 20 years and it has no signs of wearing out.

I purchased this upgrade to my kitchen renovation. The stainless steel stove has a great look, but that is all it has. This is my third repair (with much difficulty). The same problem - the bake ignitor goes bad and sends gas smells throughout the kitchen. On Christmas day, after preheating the oven, I opened the oven door and the inside was one large flame. The heat was intense and my right arm got hot from the heat. I immediately closed the oven and cancelled the bake setting. When I called Dacor the following morning, I thought I was talking with a robot. No emotions, no sense of caring. They must be programmed. I got no satisfaction. I said, Do you understand? My stove went on fire and on Christmas day. My family was not sure if they should leave my house. I am extremely disappointed with Dacor.

I called customer service to ask general directions on how to remove the top of my oven range. The person answering the phone (01/23/2017 at 4:25 PM) would not let me talk to anyone in service. I asked him why, and are you ready for this? He said we cant talk to customer service for our own security.. No kidding. The idiot went on to try and tell me it was for my protection! After arguing further, I asked him to again connect me with a technician. He puts me on hold and comes back and says The technician said to call a service provider - unbelievable. I will NEVER buy a DACOR product again! What morons think they can sustain a business with this approach to service!

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

We own 3 Dacor appliances, gas cooktop, microwave & built in oven. From the day of installation of wall oven there was a problem. Without going into detail suffice to say it was repaired 3 times within several months, under warranty. We were having issues with our microwave not working consistently, after several service visits, not under warranty, we now are told it will cost over $600 for the part. We are now looking for another brand of microwave instead of fixing the Dacor. On a side note the rings for our Dacor gas cooktop never come clean no matter how hard you try. The material used are definitely inferior. We have another property with all KitchenAid and have been happy with the performance. Our fridge & dishwasher are KitchenAid and I regret not getting the same brand for our other appliances. If I could give a minus star for Dacor I most certainly would do so.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

We just purchased our home in March of this year. The previous homeowner purchased a Dacor oven; it is electric & propane. She purchased the appliance after a complete home renovation in 2008. They lived in the home. After 1 year, they moved out and had it on the market. We purchased the home in 2012. As soon as we moved in, we noticed the oven was not working. We called an appliance repairman - $564.00 service call and part for a new relay switch. It was great; the oven worked. Not even a day later, an F1 error. We called them back out thinking they must have done something incorrectly. They then said we needed a new control panel. We did not have an additional $400.00. We just moved, so he said you could still use the oven. We did. We would use it and flip the breaker off so we did not have to hear the annoying beeping sound. Then I came home and bam - no display, no oven. We called a different Dacor certified appliance guy thinking the first company was just taking us for a ride and it was their fault. $572.00 later, we got a new control panel, but guess what, the technician did not even make it to his truck before beep, beep, F1. He came back in and then said we needed to replace the display screen - an additional $217.00 with no labor charge. We told the man to shove it. I had every plan of taking the oven to our back tank and using it for target practice. But in good business practice, since this company already invested $572.00, we could not ask them to eat the money, so we allowed a third fix of the oven. While the technician was here, the oven made a horrible loud sound and shot out flames. He insisted maybe it was due to it sitting for a week without use. He left. I never noticed this flame before when the oven worked despite the F1 beeping. Now it’s hit and miss. Some days it will shoot out a flame once until it reaches 200+ degrees and then you can hear the fan kick in. Some days, twice, I have had it happen 3 times. If my children were to open the door during this event, I am sure they would be seriously burned. At first I was thinking maybe it is normal for this oven to shoot out flames during preheat mode since after $1300.00 repairs maybe it is just not functioning correctly. But if it were a normal function of the product, to me it would do it every time consistently and not three times, or two times on some occasions. I hate to admit this but I am almost fearful of using my oven. I currently have a pie to put in for dinner and I’m thinking its 3:09 pm; I could set the oven to preheat while I run to get my kids from school so if it decides to blow up, I am not home and that is pretty sad. The last repairman we had come out said in his personal opinion, he wouldn’t have repaired the oven, because they are known for issues, and he would have gone to Lowes and spent $300.00 on any off brand stove first. We have considered that, but this stove is extra-wide and the cabinetry is built around it. So for us to purchase an oven to slide right back in it would be another $1300.00-$2000.00. We have issues with the burners not always wanting to light. I almost caught on fire lighting one because it shot out flames when it decided to finally ignite. Sometimes it just clicks. Currently, I am down to two burners when just two days ago all six were working just fine. Over Thanksgiving, it took no kidding 1-hour to cook brown and serve rolls because the oven did not reach the set temperature. We stuck my husband’s bbq thermometer to see. It was 256 degrees, not the desired 350 degrees. Does this stove have warranty? We have no clue as the previous homeowner purchased the stove. She claims to have spent $5,000.00 on this stove or more during their purchase. We do not have warranty on our home so for each repair, it is out of pocket for us, and currently we really are thinking any knock off brand at Lowes would be a better product than a Dacor oven and less of a safety hazard for our family.

I am thrilled with this stove. I have always had a vertical double oven so this is a first for me. Really pretty in my kitchen. Almost like a piece of furniture. Can’t wait to start cooking!!

After remodeling our kitchen, we purchased a professional line Dacor stand alone gas range/oven. Within a year, the heating element needed to be replaced. Subsequently, the control panel almost caught fire and needed replacement, following a second heating element. The oven is not reliable and has cost us over $600 in repairs, labor and parts. The Dacor company is not willing to recognize that this oven is a lemon, even though their rep admitted that the number of repairs seem to exceed the average number. The company refuses to pay for a tech to come in to examine why this range continue to have electrical problems. It is not working again, and the customer service rep wants us to pay out more money to have their tech diagnose the problem and pay the cost of repairs and labor, while they will cover the cost of the parts. I am done paying out more money on a defective appliance. I could have purchased two new less expensive (and more reliable) ovens by now.

We purchased a 4-door Dacor refrigerator for our new home. The appliance was delivered in March but we did not move in until mid-June. We have had one week of the ice maker working. Since then, (8 weeks now) we have been trying to get Dacor to replace or repair the refrigerator and to date nothing. Now the refrigerator is releasing water all over the kitchen floor (the ice maker is turned off) so we have to keep a towel on the floor. We have asked Dacor to replace the refrigerator but they are refusing to do so.

We bought this oven and had it installed a month ago. Id love to love it, but unfortunately I dont even like it. Immediately after installation I noticed the touchpad for the bottom oven didnt work. I called Dacor and spent quite a bit of time while someone did the standard is the power on run through. I was told someone would have to call me back in the morning, at 9 am. The next day at 10 am having not heard a word, I called back. I was given the option to be called back (you wont lose your place, and our first rep...) Great! Nope. Four hours later still nothing. I called back again. Someone answered quickly and after a short call arranged for a service person to come out in a few days.Fast forward a few days and the serviceman arrives. Hes clearly never seen this kind of oven. He calls Dacor and talks to their troubleshooting department. They decide the motherboard is bad and reorder. Well, its been 10 days. *crickets*. There is no sense of urgency... In fact nobody even seems to care that my $7500.00 oven doesnt work and the microwave literally cant even pop popcorn. I would expect the company to rush delivery of the part. If need be replace the whole oven and figure out what is wrong with the motherboard on your own time. What I didnt expect is for literally everyone involved in the process of choosing and buying the appliance to not be able to find a solution. I give my new oven 1 star out of 10, because it looks nice. Id rather have an oven that doesnt have a smart feature and actually works. FAIL Dacor.

We purchased the modernist collections 48” range, refrigerator and freezer, oven and microwave combo and dishwasher with a kitchen remodel 9 months ago. We had one issue with the dishwasher which was resolved, then another when is stopped mid-cycle. Repairman came out and was told we needed a new panel. Found out it was back-ordered. Well, it’s now been FOUR month without a dishwasher. We have contacted customer service and asked for other options and were told there was nothing they could do! When following up we have left messages and had our calls not returned, as has our service company. I have waited on the phone 3 times 30 minutes to talk to someone, because they won’t call back. We’ve asked to talk to a supervisor, and was told our information would be forwarded... 2 days later, no call. This is by far the WORST service I have ever had for ANY type of product.

Very pleased to say Dacor replaced our oven with a new one! I havent thoroughly tested it all out yet, as it was replaced the day before we left for a trip. But so far the top oven seems to be working properly. Need to use the bottom oven yet to check it is working properly.

Ive had the 27 inch double wall oven for 10 yrs. When I purchased them they were 6000 dollars. With 3 years I started having a problem with the motherboard. It has been replaced 3 or 4 times. Ive lost count. The last time they said it was fixed for sure. Well today the same issue is occurring. Im done! Never buying another Dacor product again.

This week Dacor installed my 2nd replacement gas range. I remodeled my kitchen 3 years ago and chose Dacor because I had a great experience with their appliances in the past, had their oven and stove in my kitchen for 15+ years and never had a problem. With the first new range, the oven started to automatically shut off due to excess heat escape, so the safety feature would kick in and shut the system down, in addition the knobs would become very hot even when the over was used briefly, 12-15 minutes. I was very impressed and happy with the customer service through Dacor, they immediately gave me a brand new over. Exactly another year, the new oven had the same problem, door begins to not hinge properly and heat begins escape, knobs get dangerously hot.This week Dacor very kindly, replaced my appliance with the new Dacor Renaissance 36. I used the oven for 12 minutes on 400 and the entire exterior is dangerously hot. I do not have any children, however, if I did I would be terrified that they could seriously injure themselves. The exterior of an oven should not become hot like this. Has anyone else had this issue with Dacor? I feel they have been very responsive with regards to customer service however I want an appliance that is safe.

We purchased our home brand new in August 2006. The house was built and the appliances installed (but never used) in 2003. One of the things that sold us on the house was the kitchen being comprised of all high-end Dacor appliances (double convection oven, cooktop, dishwasher, and built-in microwave). Our excitement quickly turned to frustration. The first problems began with the dishwasher, which after several attempts at repair (circuit board) was begrudgingly replaced by Dacor, with “begrudgingly” being the key word. I have always found Dacor customer service to be rude and dismissive - with the only way that I ever received a satisfactory outcome, being via threats of contacting the BBB and Missouri Attorney General.About a year after receiving the replacement dishwasher, the internal racks began rusting badly. Once again, I called customer service who originally wanted to sell me new racks at a discount. Only after another persistent round of explaining that high-end dishwasher racks should be made from a material that doesnt rust, complaining and threatening, did I receive new racks free of charge. I was also informed that they had changed rack manufacturers and that would eliminate the rusting problem. Wrong. It has now been another couple of years, and the new racks are rusted worse than the previous ones. That is just the dishwasher.Our Dacor microwave display began slowly losing its LED display about 2 years ago. Lately, the microwave interior lining is beginning to disintegrate and rust through. One of the burners on our gas cooktop makes a constant popping noise when lit. The top half of our double convection oven no longer heats beyond 250 degrees. I realize that our appliances are now significantly beyond their warranty period, so I am no longer even attempting a resolution through Dacor. I will most likely ride these appliances into their graves and replace them with another brand. I am writing this mainly to alert others about my experiences with what I believe to be Dacors total lack of quality at a premium price. In my opinion, Dacor is all style and no substance.

I got a fridge, a wall oven, a cooktop, dishwasher, wine dispenser and now I am picking up a wine cooler to compliment my wine dispenser. I like a variety of wines and I need a lot of storage space. I plan to buy more wine coolers. Being the top cat of me crew I need a image and style to keep up. Capiche. Ciao.

This is a follow-up to my prior comments on the 30 Dacor wall oven. After posting the prior complaint, a Dacor customer service representative emailed me immediately the following day asking for details on the problem. The Dacor rep immediately called my repairman, notified me that they were working on a solution, and then followed up with a solution that exceeded my expectations. We are very satisfied with the outcome and should have called Dacor directly at the onset. Thank you Dacor!

I replaced my Thermador Wall ovens with Dacor because the size and I would have to do less retro-fitting of my cabinetry, this was a grave mistake. Here are the issues with Dacor.1. The high heat sensor trips and you need to call a service professional to have it reset. This gets very expensive. I have tripped mine three times, once baking a cake at 350 degrees, once during self-cleaning and another during normal cooking. The Dacor Service Help said this was a common problem because the heat sensor is located near to the touch panel.2. The oven vents from the bottom of the unit into the room heating my kitchen.3. The glass window does not seal so I have stains in-between the panes of glass. Not very attractive to stare at large drip stains.4. It takes an exceptionally long time to pre-heat oven and convection mode even longer.5. The temperature cycles through and does not maintain its cooking temperature causing underdone results and longer cooking times. This is especially challenging when cooking roasts and large turkeys because they may take up to an hour longer than expected.Overall, I do not recommend this product.

Motherboard on my favor wall oven has been replaced twice. Repairman said not use the self-cleaning feature as that will cause too high of heat and melt the components. Seriously, Dacor? We spend this kind of money and have these type of repair issues constantly. Just glad I finally was told what might help resolve this - I’m ready for a new oven because of all these problems.

We moved into our home in 2012 and have had nothing but problems with our Dacor refrigerator (Dacor Model EF48DCBSS). Our issue is the drain pan heater AGAIN. This problem is, water that collects in the drain pan freezes and eventually builds up to a point where the fan motor starts hitting it, sounding like a helicopter landing in your kitchen! Weve had this problem repaired THREE times by TWO DIFFERENT repair companies to the tune of $1000. Both repair technicians said it was a design flaw and this problem would continue to happen regardless of how many icing kits were replaced. So a $7000 refrigerator will cost us $1000 a year to keep running?!?!?! After much research, its apparent we are not alone with this problem. We also had a Dacor microwave just STOP working (model #DMT2420S). It was only 8 years old. Our Dacor oven range (model #ER48DSCH) has two ovens and only one side retains the heat. The main side gets to about 300 degrees and then the temperature starts dropping. Here is the breakdown of costs for our so called high end appliances. Dual Fuel Range - $10000, refrigerator - $7000 (annual repairs of $1000), microwave - $500 (had to purchase new microwave $600). PLEASE LEARN FROM OUR MISTAKE AND DO NOT PURCHASE DACOR APPLIANCES. We have a refrigerator/freezer that we bought from Sears SIXTEEN years ago for $500. Still works like a charm! And thank God we have it, because it has had to be our backup for our $7000 Dacor.

We purchased a home with a 5 year old Dacor Discovery IQ Double Wall Oven. Model Number DYO230S. Great looking and it has a very sophisticated and functionally rich digital control system. Problem is the digital control system does not work. The stove has a mind of its own and will just shut off for 24 to 48 hours and return to function randomly. Shutting the power off and turning it back on has no effect. Dacor (Now Samsung) has been completely un-helpful. Bottom line response - tough. Product is no longer produced, replacement parts no longer in stock - maybe there is a part on eBay ** Honest that is the answer. I have called parts companies who also complain about Dacor (now Samsung). No luck. So we will now need to purchase a replacement product for anywhere from 4,000 to 10,000 dollars. To replace a 5 year old - 8,000 product. It will definitely not be a Dacor or Samsung product. And I will do my best to put similar reviews on the internet where ever I can.Just to add some balance - 21 years ago we custom built a home and purchased two Dacor ovens. Both were great. 21 years of flawless operation. When we saw this oven as we went through the home purchase process we were delighted. What a disappointment. Also - before the oven started to go wacky on us we needed to replace the bulbs (2) in the oven light fixture. Initially I contacted Dacor parts and had a very pleasant experience ordering the two replacements. However nothing came to our home. Called again and found that Dacor had been sold to Samsung and the price of the bulbs had doubled or more. No exaggeration. Stay away from Dacor and Samsung.

We bought a new house a couple years ago, and the kitchen came with a suite of new Dacor appliances - range, fridge, and dishwasher. They are all terrible.The led indicator on the dishwasher is scrambled. The icemaker in the fridge clogs up into a solid block of ice. We had this fixed, which involved a new control board and some caulking, but the problem returned not long after. The knobs on the range feel like theyll snap off any time. The lights in the oven arent seated properly and they interfere with the oven racks. It takes forever to get up to temperature. And Im starting to think I have a gas leak. How can these products be so expensive and such utter garbage? Oh, but they have wifi!

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

I purchased the 30" All Gas Heritage Range, the Convection OTR, and the Counter Depth Refrigerator! I am obsessed with all of these gorgeous Dacor appliances! From the brass caps on the range, to the chilled water pitcher in the door of the refrigerator...Dacor has thought of it all! I have enjoyed cooking more and would recommend these products if you are wanting to update your kitchen appliances!

I would never buy another Dacor product. The microwave totally crashed and now the oven will not heat. I have had contact in the past regarding repairs and they are outrageous. I plan to replace both items rather than paying unreasonable costs. Very unhappy.

Got a great online deal on Dacor LP gas range. Was new but had dinged side panel according to store. Couldnt see the ding in photos and it would be hidden against cabinets anyway. Range is finally delivered and is new as advertised. Works great for a few days but then the oven wont hold temperature and then wont light. This is when the nightmare begins. Samsung now owns Dacor and getting to the right people to make a warranty claim is insanely difficult. After making the repair claim we get notified that there is no warranty coverage for service as this was not a new unit. Pardon me but we have the sales receipt showing that it is with full factory warranty. They finally agree to accommodate us and then repeatedly cancel repair tickets. After many calls to fix this, they now tell us that no service center will come to repair the range! They offered a refund minus some sort of discount based on a stove being used for a period of time. Oven stopped working a week into having it and they want to DISCOUNT a refund! Made BBB complaint and their response was they would have someone reach out to the customer. Today they did that and we are still at no resolution. Told them they have 3 options, fix the range, replace the range or refund us completely and I will make arrangements to fix the oven. They say there are no ranges in inventory to replace this one with with. No one inside the US will call or reach out to fix this fiasco and we are left with someone that is not allowed to make decisions that speaks english as a second language. Sad thing is that its a basic range that at first seemed to be a great design and would be great to have in our kitchen. Its now endless headaches because Dacor refuses to step up and remedy a defective oven part with a service call from someone that would require likely higher pay than their network providers.

This is an update on my posting regarding our ER36DSCH/NG posted Dec 30, 2013. A Dacor representative has been in contact with us and has offered to install a new oven control which they think will resolve our problem. We are absolutely thrilled and quite surprised that they are footing the entire expense. Now this is what I call good customer service! Thank you Dacor.

We purchased our range (Dacor Dual Fuel Range RSD30) in about 1997 thinking we had a good investment. We have replaced the bezel 5 times (the area that encloses the control area). Today the door glass has cracked. Whooppee! Merry Christmas! Each time I called about the bezel, I was told that they had a design flaw. The last time we had to replace the bezel and also pay for installation ourselves. We decided if this happened again, we would get rid of it. Well, it will be sooner than later as the oven glass has cracked. Needless to say, we are not return customers.

We have a 2 year old 36 inch, Model EF361WF refrigerator. Water began pooling at the base every 2-3 days. Called Dacor Customer Service Team. Pitiful response and horrible customer service. Had to call private technician who was very surprised that a so-called higher end appliance was not factory-fitted with a P trap. He sees the problem often with cheaper models. Dacor has let us down twice. Buyer beware: sub-standard products matched with sub-standard customer service. Dacor will never get our business again and we would recommend all potential purchasers to consider other brands.

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

My wall oven spontaneously heating to 800, will be fixed! Thank you, James of Dacor for contacting me again and for arranging for my wall oven to be repaired at no cost. When our oven is in top working order, we love the convection option and we love the internal temperature probe. The people at Dacor offer the friendliest service I have ever encountered and I thank you so much for that.

I have had nothing but trouble with a wall oven I bought in 2010. Basically just bad electronics. I finally replaced the oven in 2014 and had to get another Dacor to fit the opening. The new unit still does not heat evenly and is consistently off by about 50 degrees. Customer service is not helpful at all. Local repair shops cant really fix issues. Terrible company. Cant figure out how they stay in business.

Like many of you on this site, when we remodeled our kitchen in 2000, I researched and decided to shell out the extra money for the highly recommended and higher priced Dacor everything. We got a double oven, glass 30 cooktop and an exhaust fan. 12+ years later, I wish I had bought GE! My ovens have had so many problems I cant even count. Basically, the temperature doesnt hold correctly. I have used oven thermometers and my husbands fancy gauge to check temp. I had a whole transformer and control panel changed out in hopes that it would correct the problem, but it didnt. I think it has something to do with the self-cleaning. I think it gets so hot that it fries the controller. I never use the broiler so its not like I left the door open and wasnt supposed to. This afternoon I set the oven to preheat to 350. I set my little cakes inside that I was making with my grandson. About 5 minutes later, it smelled like something was burning so I checked the little cakes. They were already charring on top and then I noticed that the top element was fiery red, basically on broil! What the heck?! This is ridiculous! Im not going to spend another $500 for another repair! I am waiting to see what the repairman says.On another note, my stovetop cracked twice! The last time, Dacor was nice enough to sell one to me at cost and my husband was able to install it. It didnt match the old one and I was told by Dacor that they dont make them anymore and that is made by a third party supplier now. The old one had a textured finish and this one is just very shiny and scratches so easily! I hate it. We also had a retractable exhaust fan put in because the stovetop is in an island. Every time I turn it on, my basement smells like whatever is cooking. Now the buttons dont work anymore. That is unless I jab them so hard with a sharp object that it finally makes enough contact to work! This is another part that we got at cost that my husband had to crawl around and repair that still doesnt work.So, all three Dacor appliances we bought have turned out to be very disappointing purchases. Dacor should stand behind their products better, offer longer warranties or better yet, build better products! I would never recommend these products to anyone!

When we recently remodeled our kitchen, we replaced our Dacor double ovens that we had had for 15 years. These were great ovens and not one problem with fairly heavy use, so we bought the Dacor Modernist double ovens. The ovens are usable, but they are the worst engineered product I have ever experienced. First, there is no clock on the stove because as I was told the clock would etch the screen if it was on 24 hours a day. Second, the sound the timer makes is so soft, even on the loudest setting, cannot be heard in any room but the kitchen, so I paid a premium price to carry a timer with me, so I know when my oven is done baking. Third, if I turn the oven light on, the timer either stops completely, or it resets to the original time. Fourth, the oven buzzes when it is cooking. Fifth the user manual is useless and there is no video or online information on how to use this oven that is not user friendly.Finally, I have talked to Dacor and have had the repair person here, but he knew nothing about this oven. I am sorry every time that I use this oven that I did not buy my other choice, which was the Woof double ovens, but we thought this would be wonderful product, like the wonderful product that our previous ovens were. We also thought Dacor was a family company, but is now owned by Samsung. What a disappoint these ovens have been. The engineering for this product is a disgrace for any company and I no longer see the Modernist products advertised and it may be because it is such a poorly designed product. I never met a computer that I did not love, but this is not the electronic wonder that was advertised when we bought the ovens.

Previously, I submitted a complaint here and I would now like to amend it. The problem(s) that I experienced with my 8 years old Dacor 30-inch wall oven was what I described in my earlier post (July 9, 2012). But after posting here, I was contacted by a Dacor representative not once, but several follow-ups to ensure that the problem was resolved to my satisfaction. It was and Im now very impressed with Dacors customer support. To be fair, I should have contacted Dacor with my problem before blasting their product here.It has been a good oven for 8 years and given their support that Ive recently experienced, Id be more inclined to purchase Dacor products in the future as it appears theyre willing to stand behind what they sell. Im really glad this issue was resolved because I was about to throw in the towel and buy something else, but couldnt find anything else that looked near as good as my Dacor and had glowing product performance reviews.

We have owned our dual-fuel Dacor stove for about four years. We purchased this stove because we needed a down-vent - this is how our kitchen was already configured. We had only the Dacor or Jenn-Air stoves as choices and went with the Dacor. I have been thoroughly pleased. Everything works consistently including the self-cleaning feature. Prior to this stove, we had a Thermador which was expensive and NEVER worked consistently. One feature or another was always on the brink. The Dacor is such a relief. And good looking, too.

Dacor EO227SCH - double wall oven. Installed all Dacor appliances when we did a kitchen renovation in 2008. Stove top, Micro Wave and Warming Drawer each have been excellent. Ovens have been a nightmare. Dacor would not honor warranty 7 days after it expired. Had no less than a dozen service calls in first 3 years. Ovens conveniently have problems around holidays. Example: lower oven quit working two days before this Thanksgiving - last week! Paid a high price to get Dacor and have paid thousands and spent countless hours on service calls since. Am totally dissatisfied with Dacor products and the companys refusal to stand behind its product. I tell everyone who is contemplating Dacor not to. Did it today with a couple who signed a contract for a $1M home in N Atlanta. Builder specified Dacor and I strongly advised against it. Homebuilder is now looking at other options.

Talked into spending $4700 on a wall oven on the recommendation of an appliance retailer. My concern was even baking and reliability. Was told I would be very happy as Dacor was best on the market. Well long story short, it never cooked evenly and after 8 years quit working. Had to lug the heavy oven to the city to an approved service provider. They thought it was the relay board (told the brains of the oven). Service provider changed several things (sensors, board and whatever else). Nothing solved problem. Phoned me and said I was looking at minimum $2000 and up. He threw oven in garbage. We didn’t even send the gas money to bring the dud home.Thought it should last longer than 8 years. I phoned Dacor. They wanted to know exactly what the problem and diagnosis was so I told them to phone the Service Provider. Said they would but I had to email copy of receipt which I did. A couple of months gone by and never heard a thing and they are not responding to my emails. DO NOT RECOMMEND DACOR.

We bought our new Dacor CPS 130S wall oven when we built a new house in 04. First we had to replace the lower heating element. Now the touchpad (Dacor part # 13290S) is malfunctioning. The + button will not respond to touch. Called Dacor and was told that the needed part number was discontinued in 2009. I double-checked with a distribution center in San Antonio, TX, who confirmed that the part is no longer available. They referred me back to Dacor on the chance that Dacor would have one somewhere. Dacors suggested solution was that we need to buy an updated completely new oven, which would cost us several more thousand dollars. So here we sit with a perfectly good oven minus a touchpad to control it correctly. So much for buying reliable, U.S. made products and receiving good service. I thought there existed a federal law that mandates a company must make parts available for 10 years if they discontinue the product?

There is not enough space to write about the problems with Dacor ovens. Just do not EVER buy any of their appliances. FOUR breakdowns, excessive cost to repair, cheaply made electronics, etc., makes me wish Id never heard of Dacor or Trial Appliances, who recommended them.

The enamel on the bottom of the top oven has blistered and the metal beneath is exposed. If the oven is heated, there is a chemical smell. This is such a dangerous situation that the ovens (double) are being removed as I write and will be replaced with a different and more reliable brand.

We purchased this unit 7 years ago, just a family of two with visiting grandchildren. Unit came, had a crooked door and a bent latch, which we had serviced and supposedly corrected. When self cleaning the latch still made grinding noises. Over a year ago the oven stopped working period. A December service call said needs a new latch, sensor and display -we are now in 4 figures($). Oven operates for month and a half. January 2019 Service call now new door latch, relay board and main wire harness 4 figures again double! Oven stops working yesterday (June). Service call today new latch, motherboard and something else and another 4 figure repair cost. Same repair parts same problem! Patience is a virtue, but repair costs are sinful! Next step, Boat Anchor! Problem from the beginning and still a problem now.

This range was installed in January 2003. The door on the larger oven was replaced soon after because it would not close tightly and still doesnt with the new door. I have always thought that the oven temperature is lower than it should be but have been told twice that it is accurate, tell that to the turkey. The heating element on the large oven was replaced 2 years ago. Four of the burners dont light and have to be lit manually, this has been going on for 10 years. The relay board has burned out and now has to be replaced, $800.00 fix. The technician just left and could not replace it, he couldnt access the tight spot that it was in and wanted to cut the barrier panel to get access to it. He decided not to do the job and told me to call Dacor to get another repair service, which I just did. I was prompted to write this after reading other reviews and remarks. I hope this helps someone out there to buy a different brand.

We purchased a Dacor wall oven to replace a GE oven that was outdated. We thought we were getting a premium appliance, but after less than a year and just before the holidays it quit with a code on the control panel we couldnt find in the owners manual. We had a serviceman out and the cost of the part and the service call was more than we paid for the oven! It now sits there, useless and a reminder to never buy Dacor anything!

When I pay top-dollars for a supposedly high-end product, I would expect performance and durability. That is not the case with Dacor. This manufacturer charges top-dollars for their appliances but their products do not live up to expectations. I purchased a Dacor gas cooktop range, and within a year several blue-indicator lights on the knobs (which indicate the gas is on) failed. At that time it was covered under warranty, and even then it was a hassle to get the repair technician to come out and take the range out to get to the electronic parts. After replacing two of the lights, the other lights failed as well, and then the replaced lights eventually went out. Now, only one out of the five lights work. After a year, the appliance is no longer under warranty, and it is too expensive to get it serviced. Its not only a cosmetic issue, but a safety one as well.Were in the market for a single wall-oven, and I considered a Dacor for its clean and stylish design. However, after reading the reviews about Dacor, Im veering away from this company. Sadly, as much as I want to support a Made in America company, the pride of workmanship and customer service doesnt live up to this companys branding.

I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There’s no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.

In 2008, I purchased my dream home and had the opportunity to build my kitchen from scratch. At the time, I shopped Viking, Sub-Zero, Wolf, and Dacor. I made an appointment to tour the Dacor showroom and was blown away by the aesthetics and advertised performance of their line. I made the decision to fill my kitchen with Dacor products: dishwasher (ED24SCH), dual range (ER48DSCH), range hood (EH4818SCH), fridge, and microwave (DMT2420). To date, the fridge is the only appliance that has not malfunctioned. Within the first month, the microwave blew a fuse (covered by warranty). Within the first 6 months, the dishwashers motherboard blew (also covered by warranty).Since the 1-year warranties have expired, the range hoods electrical unit malfunctioned and ceased working properly ($400-plus in repair). The motherboard on the dishwasher has gone out twice ($1200-plus). The dishwasher rack has completely rusted and the wheels have fallen off ($800 to replace). The lights on my oven dial is out and the glass bottom inside the oven that covers the heating element has cracked (nothing has been spilled or dropped). In fact, I only use that side for Thanksgiving. I am extremely bummed (to say the least) and I feel that the products that I was sold do not live up to the quality level that they advertise. Additionally, the replacement parts are obscenely expensive, and at this time it makes more sense to replace the units rather than dump more money into a pit.

The Dacor ‘duel fuel’ ranger was $5,500, We have propone, and Dacor’s set up is for natural gas, so all the pots and pans got lots of dark residual. I wrote and called them many times, to no avail. Terrible customer service. Then the F1 error keeps beeping, non-stop. What a piece of junk. Non-stop issues. No service whatsoever from the manufacturer.

I owned a 36 Dual Fuel Epicure range that required at least an annual repair for the same thing. The control pad (the pad with the buttons that controls the oven and light) would fry. This would cause the oven light to come on and off like a strobe light. Luckily, I purchased an extended warranty from the vendor, as each time this was replaced it was $750+ to repair. When I complained to Dacor on their support line, the representative actually told me that I was running the oven too hot!About 6 months ago, I sold the house and left the very expensive range behind. It was problematic from day one. Other repairs included replacing the ignitors. After a year of use, the insulation on the door came loose and was hanging in plain view through the window on the door. Every repairman that came to service the range said the same thing.... that they repair a lot of Dacors. When it worked, it was a great range. If you do buy a Dacor, do yourself a favor, buy the extended warranty. You will need it and it will pay for itself.

Would highly recommend not spending the money on Dacor. We spent big money on our kitchen hoping for years of trouble free service. We can no longer get parts for our Dacor gas stove/electric oven. The burners click for 2 minutes when you start them. We have gone thru 5 circuit boards. NO LONGER AVAILABLE. The oven light goes on and off by itself. Etc. Etc.

After less than a year after installation the oven continues to operate poorly. Its been recalibrate twice and a new control board installed. Did I mention the board had burned components? It still does not operate properly. Its at least 25 degrees off. Everything takes way longer to cook than it should. Thanksgiving was 2 hours late. Christmas was the same. Entertaining during the holidays, embarrassing. Now Dacor wants pictures to prove to truly see how poorly the oven is operating. I thought I bought a quality product but I was wrong. This is just following suit with the Dacor refrigerator I purchased and was replace months later.

We purchased a Dacor wall oven when we renovated our kitchen in 2010. After five service calls, a replaced circuit board and broiler element, they found a broken wire which must have happened during clean cycle. I have been without an oven for two months and would not recommend buying a Dacor oven because I think it has a faulty design. The issue is still ongoing.