I am thrilled with this stove. I have always had a vertical double oven so this is a first for me. Really pretty in my kitchen. Almost like a piece of furniture. Can’t wait to start cooking!!

We purchased a Dacor induction range 5 years ago which cost $5000 plus installation parts and service costs totalling $10000. Two days ago, an error code showed up indicating that the generator needs replacement. I contacted Dacor who states that the part is discontinued but that I could contact a refurbishing company (Corecentric) to send my generator to for possible repair. A service technician would have to remove the generator, I would send the part to Corecentric, then IF they can repair it, the tech needs to reinstall it. There are no service providers that Dacor referred me to that will service a refurbished part. Even if I wanted to try, I as an owner, cannot remove it myself because Dacor does not provide the service manual to do so. I spoke to Dacor multiple times about this problem and management stated that since the product is so out of warranty that they cannot offer any other repair option, compensation, or replacement even if the part is deemed unrepairable by Corecentric. When you pay $10000 for a product I expect it to last more than five years and that a reputable company would stand by their product and service. Essentially, Dacor inferred that we are out of $10000 because a part that POSSIBLY can be refurbished for $215 plus service costs, cant get serviced and Dacor takes no further responsibility. I have heard stories from appliance providers and service providers that since Dacor joined Samsung, that their customer service is poor and products have become inferior.

We bought a 36 inch Dacor range with oven last year, around September, when we moved in to our new house. We tried to turn the oven on Thanksgiving day for 10 people, but it would not work. We called for service, and they replaced the circuit board. The repairman turned the oven on, and it worked fine. We never used the oven, just the burners on top, because we have a second smaller oven, we like to use for every day cooking. Then came Christmas day, and we were having 30 people over, so we went to turn on the Dacor oven, but to our horror, it did not work again. We have owned this oven for a little over a year, and have tried to use it only twice. In that time, both on holidays, with a lot of people to feed. This time, when I called for service, they told me I will be charged $198, because when they tried to get Dacor to drop that charge, they said no. We are very disappointed in Dacor for not caring more about the customer.

My wife and spend $12k on a new Dacor range/oven 15 years ago. The range works well, the LED lights on the gas knobs needed changed once in a while, the oven door wouldn’t close properly and the heat in the oven wasn’t distributed evenly. All that we could live with. Then the oven died. The repair technician ordered the part. Samsung don’t make it anymore. We are now left with no oven. So we have spent $800 a year on a Dacor range that now doesn’t work. Thanks Dacor… or Samsung?

For the second time in 7 years our Dacor ERD 48 Range has failed us. Just in time for our New Years Day dinner. Neither of the two ovens will heat. We are now encountering the exact same problem. We spent $1000 the first time replacing the board. We cannot afford to do it twice.

In 2008 I had the luxury of choosing kitchen appliances for our new home. I looked at them all and felt Dacor was the best choice. Choosing Dacor for our kitchen was the worst mistake I have made in kitchen appliances in any house in which I have lived (and there have been quite a few). The oven (48 dual fuel range) didnt work from day one. There was a problem with the temperature control. The oven would not shut off when it reached the desired temperature. Disappointing, but I told myself that sometimes things can go wrong and it should be an easy fix. Well, many service calls later and several re-wires of the unit, along with the installation of many new parts, the range still does not perform as well as the worst oven I have ever had.There is a tool that comes with the range that is used for taking the top off the unit to access the wires. My range was taken apart so many times that the tool wore out and had to be replaced. The front piece of the range no longer fits flush with the rest of the range. On one of our last service calls, I was told by the serviceman that Dacor said that under no circumstances would they consider replacement of my obviously faulty, beyond repair range. Eventually I got tired of repeated service calls. Sometimes servicemen would come out and say they didnt know how to fix it and leave. I would not expect such poor customer service from an entry level company. From a company touting themselves as a manufacturer of top of the line products, I would expect a greater desire to stand behind their products.The oven still does not work well. On convection bake, I must turn cookie sheets around or I will have doughy cookies on the same sheet as burned cookies. And forget using the convection setting to bake 2 sheets of cookies at once - it takes longer than baking them separately. I wish I could attach a picture! I also chose a Dacor microwave and refrigerator. One of the salesmen I spoke with about refrigerators said to make sure the unit we select did not have air transfer between the refrigerator and freezer, and the Dacor model did not do this. Well, when my 48 side-by-side arrived, it had the air transfer. I was disappointed but chose to live with it. Of greater concern to me is the noise the unit makes at times - sometimes loud enough I can hear it in other rooms of the house. I have not bothered to call for service. Im not interested in another fight to get Dacor to stand behind their poor quality overpriced products.At this point, I have no expectation of Dacor standing behind their products. I just want to share my experience with others who may be in the same situation I was - designing their dream kitchen - and save them the regret and continual disappointment in their Dacor products.

We purchased the Dacor modernist Refrigerator, after waiting several weeks to get it installed we noticed the water dispenser did not function properly, we contacted the retailer whom we purchased the appliance from and after several back and forth emails to verify our proof of purchase they put us in touch with a repair technician. After a few days they came to our home to review the issue and noted that this was a known design issue with the refrigerator and that our house water pressure maybe too high and they would have to come back out and install a special valve to fix the issue. Later they called and said Dacor will not acknowledge this as their issue and to call a plumber. After spending over $20k on Dacor appliances I would have thought their white glove VIP customer service would be better. Buy Viking!

Dacor refuses to take responsibility for defects in their products. Our wall oven required two cooling fan motors and two relay boards over a relatively short period of time. In addition, all of the sensors had to be hard wired when the oven stopped working, and our service technician was informed by Dacor that moisture tended to get into the sensors on these ovens. We spent nearly $1500 on these repairs. Reaching a customer care representative at Dacor can take upwards of 20 minutes. Phone calls are not returned. Customers are left to pay the cost of defects in Dacor products.

Have had an on-going issue trying to replace an oven door....since early December 2020. Have gotten a continuous run around regarding status of new door and shipment of same. Friendly Customer Service Reps do nothing to solve this issue. The oven door is designed not to be repairable or user friendly. Poor support and steady excuses have created another DIS-SATISFIED CUSTOMER!! AVOID DACOR!!

We built a new home in 2004. All appliances were Dacor. Since then, the oven has had to be repaired 4 times; the microwave had to be replaced; the cooktop has had two repairs and now will not light automatically; and the patio barbeque completely burned up and some of the parts melted. I did report that to the company and to the US Product Safety Commission. We have not abused any of these appliances and have followed the manufacturer recommendations all of the time. Dacor charges top dollar for their appliances, but they are not as good as cheaper brands. If you try to contact Dacor, they have a well-so-what attitude.

Updated on 11/29/2018: Further to my recent review of my Dacor wall oven, I went to a high-end appliance store yesterday to research replacements for my microwave, oven, warming drawer installation (so, yay, I get to spend $13,000-plus to replace items I have had for only eight years). I cannot verify the accuracy of this, but the salesman explained the problem. For a period of time, Dacor and Viking used the same third-party supplier for their relay boards. Unbeknownst to the companies, the supplier substituted a part that was later discovered to be defective. Unfortunately, all replacement relay boards contain this part, so the problem will recur repeatedly, as many on this site have discovered.As bad as the cost of periodically replacing the board is, the unreliability of the oven is worse. As happened last time, mine works OK sometimes, burns everything other times, and struggles to get to the desired temperature other times. And because the behaviour is unpredictable, it cannot be reliably recreated when a repairman visits. I have had one email from Dacor and I responded with the information requested, then nothing. I suspect that they know they cannot fix the issue in a permanent way, so theyre just hoping all of us with this defective part will just go away. It looks like newer models that look like mine are still available, but I refuse to pay $5,000 on the off-chance that it has a better relay board. I am looking at Miele replacements.Original Review: I have had two Dacor wall oven, microwave, warming drawer installations. The first one was only a couple of years old when we moved, and Id had to replace the microwave, but I put it down to a power surge in the house after an outage. I have now had the same set in my new house since 2010. I have had to replace the microwave again, but not because of a power surge. It just stopped working. The oven has been a complete nightmare. The probe broke and although I had it repaired, it never worked properly, but the worse problem is that I am about to have to replace the electronic board for the SECOND TIME. When the problem occurs, the oven heats up to the setting but the element just stays on. I all but ruined an expensive cut of meat on the weekend – with company coming, no less – and just had to throw out a batch of muffins. I am considering tearing out the whole installation and getting another brand that doesnt destroy my food. It would probably be cheaper than having to fix the oven every year or two and replace the microwave periodically. These appliances are garbage.

We built a home in 2006 and installed all Dacor appliances. I would never ever purchase these products again. My gas cooktop was the top of the line product from Dacor and I have had nothing but problems with it for 5 years now. I have spent over $1000 fixing the large burner that continues to have leaks with the seal to the point where the flames come out the bottom of the burner. Most of the other burners click when lit even though they are clean and away from a draft. I have had 2 Dacor approved repair companies out and they both recommended against Dacor. In addition, the finish on the cooktop has soaked in my heavy duty cooking juices and foods and the stains will not come out. Apparently, this is due to the new finish they used so that the metal can withstand the high temperatures. If this company were an auto mfg., they would have had to do recalls and face potential class action suits. I would prefer to be cooking on a camp stove rather than my Dacor. When I contacted Dacor, they offered parts at a reduced rate which still cost a fortune. When I asked about replacement, they said they would sell to me at a discounted rate which was still $2400. Bad product, bad company. My cooktop is still giving me issues. it is embarrassing to cook with friends around because of the problems.

We moved into our home in July 2012 and have had nothing but problems from our Dacor refrigerator which was manufactured and installed in this home in 2007. The appliance repair company has been to our home approximately five times in the five weeks since we moved in. Initially, the problem was with a leak in the cooling system which took the technicians about 16 hours over three visits and $1,400 to sort out. Currently, we have been without a visit from the techs in two weeks (our longest stretch since moving in) and the refrigerator is leaking from the ice dispenser and making a motorized noise so loud. Initially, I thought a motorcycle had pulled into my kitchen. Needless to say, the technicians are on their way back.

We bought our new Dacor CPS 130S wall oven when we built a new house in 04. First we had to replace the lower heating element. Now the touchpad (Dacor part # 13290S) is malfunctioning. The + button will not respond to touch. Called Dacor and was told that the needed part number was discontinued in 2009. I double-checked with a distribution center in San Antonio, TX, who confirmed that the part is no longer available. They referred me back to Dacor on the chance that Dacor would have one somewhere. Dacors suggested solution was that we need to buy an updated completely new oven, which would cost us several more thousand dollars. So here we sit with a perfectly good oven minus a touchpad to control it correctly. So much for buying reliable, U.S. made products and receiving good service. I thought there existed a federal law that mandates a company must make parts available for 10 years if they discontinue the product?

Dacor came through! They sent me, at no charge,a replacement part. This new part is supposed to fix the issue of ice cycles in the freezer. Its a new drainage system that actually heats the water in the pan so it does not freeze up causing the water to back up. I am hopeful that this will permanently fix the issue! But props to Dacor for stepping up to the plate to fix this! Thanks, guys!

I am having issues with my Dacor oven and have tried to contact customer service since Monday 01/04/16. I was on hold for 27 mins and finally left my number for a callback. I have called every day and leave my number for a callback, no response. Today Thursday I sent a message and the response was that someone will call within 2 days. Great customer service. Buyer beware.

We spent close to 30K in Dacor appliances and have been paying for repairs almost yearly. Most recently last year around March 2015 we spent $1800.00 in repairs for the refrigerator. It is a long weekend and we planned a family BBQ and had to throw away all my marinated meats and salads. This is unacceptable. When you spend thousands of dollars in appliances you dont expect to have these types of problems. DO NOT BUY DACOR APPLIANCES. IT IS A RIPOFF.

We were out of state from December 21, 2014 to January 2, 2015. The condition of the refrigerator was discovered at about 9:30 PM on Saturday, January 2nd. Upon opening the door the Dairy Compartment Cover fell to the floor. We could immediately see the damage but did not know the source. As a result, the unit was turned off. The owners manual was consulted along with a review of the Dacor website. The office was closed on the weekend so Monday was the earliest we could obtain names of Dacor authorized repair agents in the Phoenix area. A authorized Dacor repair technician stated the light switch or light circuit in the board failed. The interior light bulbs located at the top of the refrigeration side of the unit remained on when the refrigerator door was closed. The heat generated by the continuously lit bulbs led to the melting and charring of the plastic light fixture. The light socket melted, the wiring harness melted into the socket assembly, light switch, and control panel. The heat was intense enough to warp the Dairy Compartment clear plastic cover, some of the adjustable door bins, and the interior door liners. Also, all food containers made from plastic such as salad dressing bottles, mustard, ketchup and mayonnaise, etc. were disfigured. Of course all the contents from both the refrigerator and freezer had to be disposed.Before leaving on an extended trip we had been following the instructions preparing for a vacation listed on page 19 of the owners manual. On our departure date the food that would not have lasted more than two weeks was removed from the refrigerator. The ice bin was emptied and the wire shut off arm was raised to the OFF (O) position. Note, page 19 does not mention to set the Sabbath mode when leaving for a short or long vacation. We were fortunate that the damage was contained within the refrigerator.

This is our second Dacor wall oven. It is approximately 6 yrs old. December 22/14, I was cooking a Christmas turkey as per usual, and I noticed an odd smell about 40 mins. into cooking. Checking the turkey, the temp. was at 500 degrees and on broil. I burned holes in my oven mitts on the roaster taking it out. Even though I set the temp. at 325 convection roast, it reset itself to 500 broil. Nothing works except the clock. Called repair guy after the holidays. Said it is a control panel behind the keypad area. Ordered the part. Been waiting 4 months now for this part. Now, no Easter dinner either. After reading these complaints, I am worried that this part replacement may not be the end of it.

Dacor ERD30s06BK/LP - thought reputation was good. Quality seemed outstanding. Like: Appearance; Dislike: Performance, Reliability, Serviceability, Quality of parts, Availability of parts. In a word: Dont buy a Dacor! Ive learned that if you have a repair person/organization you can depend on ask them to suggest the best appliance based on their repair experience and their ability to obtain parts. Dacor has already replaced range once. Oven interior cracked when self-clean was used. Stovetop burner ignitors frequently continue to spark after flame is established. Stovetop burners will sometimes extinguish when flame is low. This experience showed me that just because an appliance is expensive, it doesnt mean good performance or high quality. Because of the cost of replacement we have lived with the Dacor until the next major repair is not possible because of lack of available of parts or cost.

One year ago I completely changed out all appliances in my kitchen. My favorite of the four appliances is the range. We have enjoyed all kinds of new cooking techniques. As my wife put it, I did not realize how crappy my previous range was. Gourmet cooking is what Dacor is founded on and we could not be happier with the performance. Our favorite feature on the refrigerator is the in door water pitcher. Fresh cook water that can be taken to the table and refilled upon placing it back in the refrigerator. And the combi-microwave is an incredible second oven. All products have performed as advertised and promoted, and with a three year warranty whats not to love? Thanks Dacor for making amazing beautiful appliances.

Add me to the Dacor hate list. The $4300 oven installed in 2000 is now a whopping $6400. My motherboard #2 is broken and the glass on the door cracked which to me is a safety issue. This is a two adult, no kid household so figure. We use the oven about 7 times a year. My Dacor rangetop and hydraulic exhaust have both required service as well.

We purchased this range after remodeling our kitchen. We opted for the Dacor because of the deep oven that the other high end ovens did not have. I am an avid baker so this was a plus. After a year and half the oven stopped working, it was not getting hot. Thankfully is was still under warranty and it was repaired. The technician determined it was the oven control thermostat that was not working. Fast forward two years and again the same problem, along with the right front burner now also not working. And wouldnt you know it, the warranty is expired. Another technician came out again and stated to fixed the two problems it would be approx $250.00 just for labor and not including parts. CRAZY INSANE!!! If we would have known all the problems and we would have purchased either a Wolf, a Thermador or even a Monogram. How can so many issues and problems be happening with an range that is only 4 years old? Especially one that costs over $6000. It has to be a lemon or poorly manufactured. Ive contacted Dacor and was told they need to review my file to make a determination on what they want to do. REALLY, you dont need to be a rocket scientist to know there is a problem. Theres lemon laws for cars, why not appliances????

Two years ago, we redid our total kitchen at considerable expense. All of the appliances we replaced were made by Dacor. They included: 1) a 36-inch refrigerator model EF 36/wf; 2) a dual wall oven, model EO230SCH; 3) a gas cook top, Model RGC304; 4) a dishwasher, ModelEDWH24S and; 5) a range hood, ModelEH3012SCH. The problems started within a two months of installation. The refrigerator stopped running due to a relay failure and a compressor problem; both were replaced by Dacor at no cost to us. It was inconvenient but not costly. A short time later, the lower wall oven stopped working as well as the lights in both ovens. This required the replacement of the main control panel (control circuit board). Dacor paid to have it repaired. The clock does not keep accurate time and gains about an hour a day. We decided to leave it well enough alone and did not have it fixed. After the one-year warranty expired, the lower oven quit again. This time, it had to be removed from the wall and an exhaust fan in the lower oven was defective and had to be replaced. Dacor’s initial response was it was out of warranty, so it was up to me to cover repairs. They eventually agreed to supply the part (about $90) but we had to spend several hundred dollars to install. Now, the lower oven takes an extremely long time to heat up, and again we decided to leave it well enough alone. Recently, there was a loud flash in the vent hood; one of the bulbs apparently burned out. My wife tried to turn off the lights in the hood but the light switch apparently blew when the light went and could not turn them off. After a couple of burned fingers and a melted bulb removal tool, I managed to get the other bulb out. A call to Dacor got the usual out of warranty response. I called the local Dacor authorized service rep. He looked at the problem ($95) and said he would have to call Dacor. After he talked to Dacor, they called me and said they would send a replacement control board but would not pay for the service calls. The service company said the next service call would be $195. One light bulb burned out: cost $290. I suspect that every hood unit that Dacor made with this control board is also defective. We have had to replace the halogen bulbs with great regularity. We have halogen bulbs in our boat that have lasted at least 15 years. There was another complaint on this board that had a similar problem with the vent hood. He decided to fix it himself. He is an Electrical Engineer his comments are worth reading and speak to the inadequate design of this unit. It is a shame that the Dacor appliances appear to be near the bottom in terms of reliability. Consumer Reports that their gas cook tops appear to be the least reliable. It looks like I have something to look forward to. Needless to say, I cannot recommend Dacor to anyone. In fact, I would recommend that they not purchase any Dacor product that does not have a full multi-year warranty.

I have had nothing but trouble with a wall oven I bought in 2010. Basically just bad electronics. I finally replaced the oven in 2014 and had to get another Dacor to fit the opening. The new unit still does not heat evenly and is consistently off by about 50 degrees. Customer service is not helpful at all. Local repair shops cant really fix issues. Terrible company. Cant figure out how they stay in business.

My ovens have had to have a new board, dishwasher rarely works, my cooktop cant get parts needed! The worst appliances on the market!

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and wont rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesnt increase sales and only angers the base.

We did a major remodel in 2006 and were talked into Dacor Appliances by the kitchen planner. Big Mistake! The first time we tried to do the wall oven self-cleaning, the circuit board blew out. Since it was just past warranty and no one near us in West Virginia would work on it, I found a board online for $200.00 and replaced it. It has never heated evenly and now it wont heat past 350 F and maintain temp. The Dacor range hood sounds like a jet plane and the variable speed switch wont reduce rate. The bulbs burned out and after buying two online for $30 each, I removed the decorative housing and use a more standard $10 bulb. The Dacor gas cooktop is OK except that EVERY time you turn on a burner, one or two of other igniters start clicking and wont stop until you find which one it is (not always the same) and turn it on and off. Please heed this and all the other warnings from the choir. DO NOT BUY DACOR! It is all very expensive junk! I only gave it 1 star because there was no way to rate Dacor a zero!

I am writing to complain about our Dacor dual fuel stove that we purchased in 1998 when we built our house. Initially things went well, and I enjoyed baking in the oven and the convenience of the gas stove top when we had power issues. But then the honeymoon ended, and the problems started. After completing our first self clean cycle, we started getting the F1 code, and noticed cracks in the front on the stove. Our repair guy came out, took a look, and then informed me that Dacor had had numerous problems, and were not so good about living up to their warranty. He was right, Dacor felt in no way that they should help resolve our problem. With 4 kids, you cant just go without a stove, so we paid for the parts and repair. I figured it was just a one time thing, but I was wrong. We are now again looking at replacing the same part just 3 years later again with cracks and the F1 code. Dacor should be ashamed. Do the math. If they walk away from responsibility on all of these faulty products that average $5,000 a piece, shouldnt they have the money to pay for the fixes or maybe hire better engineers? They need to be held accountable for this mess. I need my oven back on!!!! And after the money we have paid for repairs, light bulbs, and parts...... the rest of the care should be free and on them.

I built my home in 2003 and installed a Dacor 30 wall oven. After several years of poor performance, we started to get an error message. Dacor suggested replacing a board for $300. That didnt work so they had me replace another $300 board. That didnt work so they told me I needed a new front panel and it would run about $1,000. That board is on back order and they dont have a replacement date. Thinking that its bad business to sink $1600 into a troubled product that has terrible reviews on the internet. We found out that once you go with Dacor, you need to stay with Dacor due to an unusual, nonstandard size.Thinking that Dacor has improved their product we ordered a brand new $3,000 Dacor RO130 30 wall oven. It arrived promptly and I removed the defective $3,000 oven and put in the brand new $3,000 Dacor RO130 oven. What I got was a dead brick. The Dacor customer service has been awful, and will not allow me to talk to anyone in their technical side. The oven is getting power. Dacor customer service wouldnt help me unless I could prove that the unit was getting power. So I had to get an electrician in to prove that I had properly wired the 4 cords that came off the original defective Dacor wall oven. Get service help? No chance. I live 100 miles from Seattle and no one wants to work on Dacor. So here I sit with a $3,000 brick. No service and Dacor has no clue on how they will service this wonderful $3,000 RO130 30 wall oven that is an out of box failure. I dont see how a company that has this bad of a product, two generations of defective ovens, bad customer service, reluctance from the repair community to work on their products will be in business much longer. If you are considering Dacor appliances, consider the problems that I am having. The nonstandard size of their ovens will lock you into future purchases to replace their products that dont last 10 years.

Weve had these appliances for 15 years. The cooktop has worked well. However, it could be improved with a lower lever for heating on its small burners, allowing it to simmer water rather than boil. The Dacor exhaust we purchased is one of those type that pop up out of the counter. It works but leaves much to be desired. When it runs, it pulls so much air the flame goes out on the burners. It is still not efficient at getting rid of cooking smells or smoke either, but that is simply a problem with all of this design so I cant fault Dacor. We have the biggest problem with the double oven. There are three main issues: 1) Whenever we run the self cleaning function, it pops the heat safety switch inside the oven housing so I need to take it apart to fix it. Hence we work to keep it clean so we never use the cleaning cycle. 2) The oven door gaskets prevent to door from closing and sealing all the way. The door tilts out app. ¾ because of this. We were told by the service guy who came to fix problem 1 above that this is the way the doors are(!). Our bottom one also tilts out but not as much. Ive dealt with this for 14 years! 3) We have to sand the burner electrodes on the cooktop to ensure they spark to light the burners at least 2-4 times per year. Not sure if that is normal or not.

My Dacor (3 years old) oven top burners igniters dont stop after being turned on, although they are burning. Ive tried drying them for many hours and applying rubbing alcohol. The front ones do this all the time when we turn them on. When we turn the left front burner on, the front right ones igniter does it along with the left! The back ones do it occasionally, so are still usable. Apparently this is a common problem with Dacor units. Why havent they fixed it? Weve had them fix the electronic panel at huge expense, and are not going to call them again. When the back burners stop working, well get another unit. Ive had gas stoves for 30 years and have never experienced anything like this poor quality. Its amazing that they are still in business.

We had misfortune of owning whole suite of Dacor appliances for about two years now -- Cooktop, oven, microwave, and hood. The Ovens motor burnt out after few months of operation - This was covered and repaired by Dacor. Now Cooktop - Dacor Distinctive DRT366S/NG - just exploded with fire when we were cooking one night. This was very scary and dangerous situation. Dacor acknowledges that there was issue with this particular unit but they will not look at it or help us fix it. If you pay 5 times the price of a regular cooktop you would think that a company would have integrity to look into cases like fire and explosion to make sure these things not happen in the future but when they even refuse to look at the issue that tells you that they do not care. Imagine if GM/Ford told their customers that manufacturing faults are not covered anymore since the cars are out of warranty. This has been worst experience ever and we will never ever buy or recommend buying Dacor appliances.

The ovens needs a new latch kit and a mew control panel every year. It has been repaired 15 times. So many issues but those are the most consistent problem areas. Dacor should have replaced our range the first year. Even the repairman says everyone has had the same issues. For what I have paid in repairs I could have bought a new range.

My oven would not work. Neither the broiler nor oven element would heat. The dealer from whom we purchased the range had gone out of business. So, I wrote to customer service on the Dacor site. Dacor customer service was back to me within 24 hours with a suggestion on what might be wrong. My husband followed the easy directions and my oven is now working! I am very happy with the prompt reply from Dacor customer service. They even provided a dedicated phone number if we had problems.

I first bought the low-end Dacor dual fuel range and overhead microwave oven. Within the time frame of 3 years, repairs to the stove cost over $2,500. The stove cost $1,800. Ever single piece of plastic on the stove cracked and had to be replaced multiple times. The microwaves handle cracked 6 times, twice in one week. The overhead trim, which is about 30 by 6 and heavy, fell off and hit me in the head while I was frying bacon. If it had hit the pan of hot grease, I would have been burned. I contacted Dacor and got the brush off. I contacted Fight Back with David Horowitz about the problem. Dacor called me back, bowing and scraping, and we came to an agreement that they would take back the stove and microwave and put the full cost towards an upgrade to their high end model. I am sure you think I was stupid but the stove cooked beautifully and I thought a stove with no plastic trim pieces would solve the problem. Wrong! The microwave control panel has gone out twice, each repair costing around $350. The handle broke 4 times but that was covered under warranty. The front control panel has died 3 times (another $350 each time). The broiler dies each time the self-clean is used and that has been fixed 3 or 4 times. Some computer board on the top of the stove has died (another $400). The enamel lining inside has cracked, crazed, chipped off and rusted. Now, the front control panel has died and so has the one on the microwave. Times are very tough for us now and I cant afford to get them fixed. I noticed that the front panel trim on the top of the microwave is starting to pop out again (plastic fatigue). Hopefully, it will fall off again while I am cooking and hit me in the head and knock some sense into me. If it does happen, I will take them to court.

We bought the Dacor Wall Oven (ECS136SCH) in 2006 during a complete kitchen remodel. In 2009, the relay board was replaced twice. The first time, it was over $500 to replace. The second time, it was covered under the parts warranty when a terminal was bad. Now, I need another relay board and a new element which will cost over $700 to replace. For an oven that was originally over $3000, this is not acceptable, but what other choice do I have? The technician told me that Dacor has the worst mark up for replacement parts. I thought I had done my research and found that Dacor had a good product. I guess I was wrong.

We purchased a Dacor 30 Heritage Gas range and installed it in early Oct 2020. Within a day a gas leak from the back of the range was identified by our gas contractor. Dacor repaired it quickly (12 hours). I was impressed (though concerned it already had an issue). In December 2020 I noticed that the oven indicator light was not coming on. I contacted customer service and despite indicating that there was a problem, was simply told what the light was for. Then, in February 2021 (under 5 months after installation) the oven stopped working. The service technician indicated it was an electrical issue and the gas would not ignite. It has now been over two weeks and we still do not have it repaired nor any indication of when it will be repaired. We spent $5200 on this range. I do not recommend Dacor.

I have a Dacor cooktop, single wall oven, warming drawer, and dishwasher that I installed in my kitchen in 1992. That is 20 years ago. I have never had a problem or needed a repair on any of the appliances. They have worked perfectly. I hate reading about all the problems people are having with their Dacor appliances as I am about to do a major kitchen remodel and plan to go with Dacor again.

I recently complained about my Dacor dishwasher that would stop running during the cycle because of a faulty circuit board and touch pad. The repair would have cost me $500.00 to replace the entire touch pad and circuit board and the Customer Service department was not in the least helpful or concerned. After making the complaint on this site, I received an email the next day from James who was very nice and asked for the model, serial number of my dishwasher and who was the repair company I used. I emailed the information back to him and after verifying my information, he informed me that the parts would be shipped to my house at no cost and I would only have to pay for the service call! Now that was great service from a company who is trying to make good for a bad item in their appliance line. My repair person told me that Dacor is now using a different manufacturer for their dishwasher so hopefully it will be a better product.

I rarely write reviews but when I found your site, I decided it was time to vent. I bought a 36 dual fuel, convection Epicure range in 1999. It was not a cheap oven and I was excited at the possibilities of having a 16,000 BTU broiler and large oven cavity to work with. Lets just say that excitement quickly wore off. Almost immediately after the range went out of warranty, the ignitors went bad and we also had to replace the control panel ($400 in repairs was a lot back then). After that, we continued to have ignitor problems and replaced them again. Finally, I just stopped doing it and lit them with my aim and flame. I never allow my children to cook on the stove because I am afraid they will be burned. Most recently, my broiler element, relay board and again more ignitor problems ($1,200 in repairs). Not to mention, the repairman had a terrible time trying to access all the areas and was at my house for 4 hours trying to do so. When the initial problems happened, I emailed, phoned, left message, etc. to no avail with customer service (I use that term loosely). This company is the worst. I have told everyone I know never to buy a Dacor anything. Next time, Ill buy a Wolf.

We purchased a Dacor gas range in 2005 for $2000. In a short time the plastic trim around the knobs cracked, and the glass in the oven door had not maintained its seal. I contacted Dacor several times and was told to take a picture and send it to them, then they could decide a course of action. The course of action was that I would pay for materials and labor. I decided not to do that, and eventually I will replace the range with another brand, never a Dacor!

I wrote yesterday, perhaps a little too hastily that our motherboard was dead on our Dacor stove. The repairman came today and fixed it by removing it from the front of the stove and unplugging two plugs and plugging them back in. Everything works fine now and we are vastly relieved. The repairman commented that most people are very happy with their Dacor appliances and he doesnt repair them very often.Total relief. Also hope this doesnt happen again because though extremely simple to repair, it would become very tiresome to remove the motherboard and fiddle with the sophisticated circuitry if we had to do it ourselves. I wasnt watching real closely what the guy did and dont know if I could do it myself.

We purchased the modernist collections 48” range, refrigerator and freezer, oven and microwave combo and dishwasher with a kitchen remodel 9 months ago. We had one issue with the dishwasher which was resolved, then another when is stopped mid-cycle. Repairman came out and was told we needed a new panel. Found out it was back-ordered. Well, it’s now been FOUR month without a dishwasher. We have contacted customer service and asked for other options and were told there was nothing they could do! When following up we have left messages and had our calls not returned, as has our service company. I have waited on the phone 3 times 30 minutes to talk to someone, because they won’t call back. We’ve asked to talk to a supervisor, and was told our information would be forwarded... 2 days later, no call. This is by far the WORST service I have ever had for ANY type of product.

We had a ongoing problem with a wall oven that was purchased in 2006. The most recent complaint was a oven glide rack that was not working. After complaining about it to one of their staff, they listened to our frustration and are sending us a new rack at no charge. My hats off to the great people at Dacor. Thanks for your understanding. Al

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two computers replaced for over $1000 each and other boards replaced. Problems started just after the manufacturers warranty ended. I consistently get a U60 fan error message, no matter what Im cooking and no matter what cooking cycle Im on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

We purchased a Dacor built-in refrigerator in 2011. After just 5 years the warning beeper came on. We learned that the main control panel - built by Whirlpool - was defective. We then learned that Dacor did not have any replacement part for this model. Our only alternative was the purchase a new refrigerator. Amazing!! Dacor reluctantly gave us a partial credit for a new (KitchenAid) model. However at the end of the day we are out of pocket over $2000 because Dacor built and sold a defective refrigerator with no ability to fix the problem. Very unsatisfactory handling of this situation.

I have an Dacor column fridge and after 18 mths (under warrant), its not cooling. Its been 3 weeks, 2 repair visits and Im still out of fridge. Repair person said this is a known issue. If this is the case, Dacor should be proactive and reaching out to consumers under warranty to get this fixed instead of waiting for complaints. Interior trim kit is not included in purchase price which is ridiculous for the price of this fridge. Would not recommend!

The Dacor gas range/ oven and wall oven were here when we bought our house in 2010. I would never buy any Dacor product again. I will have to look for a replacement for the gas cooktop range. The Dacor gas cooktop is OK except that EVERY time you turn on a burner, one or two of other igniters start clicking and wont stop until you find which one it is (not always the same) and turn it on and off. Please heed this and all the other warnings from the choir. DO NOT BUY DACOR!It is all very expensive junk. The oven temperatures fluctuate while baking. The oven range unit is out of warranty. So our home warranty AHS covered it but they kept sending out the same grubby slob who never fixed the problem but did charge us for the $75.00 service fee. They replaced the oven controller and the temperature sensor. This did not fix the problem. We have a full size oven that we cannot use! Then F1 beeping nonstop, and we have to turn power off to stop it. Now, out of the blue the downdraft fan just started extending and retracting over and over again with no way to stop it without going back to the electrical panel and flipping the breaker that it is wired into. That leaves us with no kitchen and no bathroom plugs! I hung up after 35 minutes on hold. I was just trying to find a certified technician in Bend, OR. Piss Poor Products and Very poor customer service.

I have a 4 year old Dacor Renaissance 36 in gas range. The thermostat is broken, the self-clean cycle doesnt work due to a broken lock and the oven indicator light stopped working about 2 years ago. Pros: It is an attractive oven with the knobs that light up blue when on and the burners all work fine but that is it! The technician told me ALL parts I need are on backorder due to Dacor being bought out by Samsung 2 years ago and COVID related delays. He also told me there is no ETA on those parts and said it could be an unknown amount of months. So now I dont have an oven for an unknown amount of time. This is unacceptable. I was sharing my frustrations with a friend who recommended I post this on Dacor Applicances Facebook page. He thought I would get an immediate helpful response. So I did. It was taken down not more than 3 minutes after it was posted! They never even reached out. Pretty poor company service. I will never buy Dacor anything again. Even when the oven was working ok - it never kept good heat and the self-clean cycle never cleaned well - there was lots of grease residue left behind. This is a poor quality company all around. Believe the negative reviews. If I could give negative stars, I would.

We love our Dacor 36 refrigerator. We have owned it for 6 years and never had a problem with it. Our friends and family have also complimented the look and style. We are happy with our purchase and would recommend Dacor products to anyone.

I will NEVER buy Dacor EVER again. We built a house and after looking at other high-end appliance makers and upon my mothers strong recommendation, we installed all Dacor appliances in our new kitchen. My mother based her recommendation of Dacor appliances due to what she explained as their excellent customer service. HA!! Less than 3 years after installing our pricey Dacor Epicure over-sized dishwasher it has rusted racks -- top and bottom! After experiencing a very painful, drawn-out and EXPENSIVE process of getting our racks replaced, I am not confident AT ALL that our frustrations with this dishwasher are over yet. The new retrofit slides on the top rack are so lightweight I cant imagine they will effectively operate for years to come. I have difficulty closing my dishwasher properly now and have to check each time I run it for leaks on the floor. Ive given up on my Dacor dishwasher and have resigned myself to eventually replacing it. NEVER buy Dacor!

We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadnt. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I cant see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.

The Discovery Model 30 electric wall oven - After 6 years, the oven failed. The fan motor went out and at the same time, we were advised by a very reputable appliance repair recommended by Dacor that we need to also replace the computer or brain. Total cost of repair: $1150 with a warranty of one year.

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.

My dishwasher - I used to totally rinse my dishes before putting them in to the dishwasher. No more, not necessary. Does a fantastic job. My refrigerator is amazing. Very roomy, love the individual crispers that keep my veggies perfect and my lunch meats and cheeses perfect. Also, love, love the bottom drawer freezer. Easy to access ice and frozen items. My range is amazing. I love to cook with gas and bake with electric. I bake a lot and this oven is a dream. The green clean feature is long overdue with ovens. Not harsh and cleans beautifully. Bottom line – I’m totally a Dacor fan.

When the beverage center was initially installed 5 or so years ago, I went to put wine bottles in the wine drawers and surprisingly, the shelves are too shallow to properly hold some of the bottles especially tall Riesling bottles. I contacted Dacor to get some response to the poor design and got no response. Now the unit wont chill and I have just paid a repairman $162 to tell me it is not repairable because the unit has a leak in the refrigeration system and it is within a foamed in area of the system. So after only 5 years, I am replacing my wine fridge, not what I would have expected from a brand that touts itself as being high end. I am very dissatisfied with Dacor and certainly will not be purchasing anything of that brand again.

I called customer service to ask general directions on how to remove the top of my oven range. The person answering the phone (01/23/2017 at 4:25 PM) would not let me talk to anyone in service. I asked him why, and are you ready for this? He said we cant talk to customer service for our own security.. No kidding. The idiot went on to try and tell me it was for my protection! After arguing further, I asked him to again connect me with a technician. He puts me on hold and comes back and says The technician said to call a service provider - unbelievable. I will NEVER buy a DACOR product again! What morons think they can sustain a business with this approach to service!

I bought a Dacor Epicure 48 range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

I purchased a Dacor Black Dual Fuel Range (RSD30B) in 2001 which was installed during a kitchen remodel. We moved back into the house on 12/24/01. We hardly ever use the oven because my husband barbeques every night. In less than 5 years, a piece of the plastic front control panel fell off. In early 2008 the self cleaning function broke (error F2). I called Dacor and they referred me to a repair service. It was going to cost almost $500 to repair so, given that we use the oven so little, I decided not to spend the money on an oven that was falling apart. Now within the last two years the plastic control panel is cracked across the front and more pieces are starting to fall off. Now the clock and the timer have stopped working. I called Dacor again today and was told that the seals and hinges on the oven are probably bad, which is contributing to the problem. The customer service person was rude and unhelpful. He said it was not unusual for a ten year old oven to break. He gave me contact information for a parts dealer and two repair services. I bought this oven believing it was a high quality and I expected them to stand behind their product. What can you do to help me?

We just purchased our home in March of this year. The previous homeowner purchased a Dacor oven; it is electric & propane. She purchased the appliance after a complete home renovation in 2008. They lived in the home. After 1 year, they moved out and had it on the market. We purchased the home in 2012. As soon as we moved in, we noticed the oven was not working. We called an appliance repairman - $564.00 service call and part for a new relay switch. It was great; the oven worked. Not even a day later, an F1 error. We called them back out thinking they must have done something incorrectly. They then said we needed a new control panel. We did not have an additional $400.00. We just moved, so he said you could still use the oven. We did. We would use it and flip the breaker off so we did not have to hear the annoying beeping sound. Then I came home and bam - no display, no oven. We called a different Dacor certified appliance guy thinking the first company was just taking us for a ride and it was their fault. $572.00 later, we got a new control panel, but guess what, the technician did not even make it to his truck before beep, beep, F1. He came back in and then said we needed to replace the display screen - an additional $217.00 with no labor charge. We told the man to shove it. I had every plan of taking the oven to our back tank and using it for target practice. But in good business practice, since this company already invested $572.00, we could not ask them to eat the money, so we allowed a third fix of the oven. While the technician was here, the oven made a horrible loud sound and shot out flames. He insisted maybe it was due to it sitting for a week without use. He left. I never noticed this flame before when the oven worked despite the F1 beeping. Now it’s hit and miss. Some days it will shoot out a flame once until it reaches 200+ degrees and then you can hear the fan kick in. Some days, twice, I have had it happen 3 times. If my children were to open the door during this event, I am sure they would be seriously burned. At first I was thinking maybe it is normal for this oven to shoot out flames during preheat mode since after $1300.00 repairs maybe it is just not functioning correctly. But if it were a normal function of the product, to me it would do it every time consistently and not three times, or two times on some occasions. I hate to admit this but I am almost fearful of using my oven. I currently have a pie to put in for dinner and I’m thinking its 3:09 pm; I could set the oven to preheat while I run to get my kids from school so if it decides to blow up, I am not home and that is pretty sad. The last repairman we had come out said in his personal opinion, he wouldn’t have repaired the oven, because they are known for issues, and he would have gone to Lowes and spent $300.00 on any off brand stove first. We have considered that, but this stove is extra-wide and the cabinetry is built around it. So for us to purchase an oven to slide right back in it would be another $1300.00-$2000.00. We have issues with the burners not always wanting to light. I almost caught on fire lighting one because it shot out flames when it decided to finally ignite. Sometimes it just clicks. Currently, I am down to two burners when just two days ago all six were working just fine. Over Thanksgiving, it took no kidding 1-hour to cook brown and serve rolls because the oven did not reach the set temperature. We stuck my husband’s bbq thermometer to see. It was 256 degrees, not the desired 350 degrees. Does this stove have warranty? We have no clue as the previous homeowner purchased the stove. She claims to have spent $5,000.00 on this stove or more during their purchase. We do not have warranty on our home so for each repair, it is out of pocket for us, and currently we really are thinking any knock off brand at Lowes would be a better product than a Dacor oven and less of a safety hazard for our family.

As I have read in most of the reviews, we have also experienced the control panel on our 30 inch dual range cracking over the years. We were told not to replace it because it would continue to happen. Ok, lived with that... Now something new has started to happen, the plastic handle on the oven door and surrounding area has started to melt. It got so bad after a self clean that it is collapsing. Now there isn’t much of a seal at all when the door closes. The stove isn’t brand new, but this has to be a fire hazard, and consequently, now the oven will not even turn on. I’ve reached out to Dacor with no response yet. I’m done with this company!

Don’t purchase Dacor appliance - it’s been worst purchase experience ever and I am extremely disappointed. After six months since I purchased the Dacor built-in refrigerator, Dacor couldn’t even ship the proper installation parts and my refrigerator is still not working. Problems:1. Their high end $11K Dacor built-in refrigerator cannot even be installed. Wasted five months communicating with both Dacor and the retailer AppliancesConnection. After five months they were still able to ship the proper missing installation parts. Over the past five months, I talked to six different team members in Dacor customer support team, escalated to customer support lead and also talked to their regional technical manager, none of them is able to solve my problem and ship the right installation parts.a) Their process is extremely messy. Their customer support team had no idea about installation requirement of the refrigerator. And the request from their customer support team is declined by their internal Parts department again and again, only to find out installation parts should’ve shipped by the retailer. This is extremely confusing now and no one in the team seems to understand the right process.b) After Dacor acquired by Samsung, their manufacturing process is very messy and parts are extremely confusing. There’s one version of required installation parts in Dacor manual and one version of Samsung parts in the Parts guide, and no one in the team seems to understand the difference and how to map from one to another (they insist on sending me Samsung parts instead, claiming they’re compatible). I am now the expert myself to understand all their parts and able to identify many problems in their manual.2. As a high end brand, Dacor doesn’t seem to care about their customer at all. As a customer who did kitchen remodeling and had no refrigerator to use for five months, no one in the team seems to care about their brand or their customers. With this huge gap in the process, no one thinks about the problem from their customer’s perspective or shared empathy with me. Dacor as a brand is really bad and I am extremely disappointed in both their product and services.

First six month, dishwasher rusted on the inside. Dacor gave us a less expensive in its place. First year, microwave was repaired five times. Microwave has a piece of wood to hold the door in place. Wall Oven, the broiler never work. Present, range oven does not work at all. We have a repairman that is trying to get parts. Present, refrigeration control panel does not work, need repair. These appliances were to be a our luxury kitchen, but turn into a nightmare. Do not buy this appliance, you are wasting your money.

Stylish products with amazing performance. Originally, I wasnt very familiar with Dacors luxury appliances. However, I saw some of their new products and decided to take plunge. Glad I did! I bought a 36 French Door refrigerator for the house and I love the features and performance of this fridge. The fresh zone adjustable drawer can go colder than the standard refrigerator compartment, so I keep it at just below freezing for my beer and champagne. Makes ice super quickly and I feel that the produce also lasts longer. Overall, very happy with this purchase and when I do a full kitchen remodel, I will be considering their cooking products as well.

I purchased all Dacor products. First Dishwasher went out, had purchased warranty. Came out 6 times to fix it, filed complaint with Better Business Bureau. Finally got dishwasher replaced with a Kitchen Aid. Thank God for the BBB. They help people. Then my stand alone range with 6 burners had one of the burners go bad, the appliance co. fixed it. Then the oven relay board went defective. Had to order part over $400.00, no warranty. Then wall oven Relay Board went out, 2016. Paid over $460.00.Less than 12 months later relay board went out again. They said Sorry, no warranty. Ordered part said it was $500.00 + to replace. The appliance repair tech ordered wrong relay board. They called me today and now said its going to cost $650.00, no warranty. Do not buy Decor products. They are horrible. I feel I am being ripped off by Dacor and feeling untrusting of the Appliance Co. I may need to file another complaint with Better Business Bureau. Buyers beware!

We purchased a Dacor dual fuel oven range in 2008 in conjunction with an extensive kitchen remodel. It was beautiful and expensive. It has had innumerable problems. 2008: One of the igniters broke requiring replacement. 2014: oven stopped working, required new relay board. June 2020: Relay board again broke, oven stopped working. December 2020: Oven stopped working, heating element broke. These were serious problems each resulting in 1-2 months without an oven as the parts had to be special ordered. We have not had an oven since December 2020 (it is now March 2021). We are waiting for a replacement part. In addition, minor problems included a broken indicator light and burner grating. Dacor customer service was only moderately helpful, referring us to local repair companies that had difficulty obtaining parts. Dacor has told us that this should last decades but we are seriously considering replacing it after 12 years because it is very unreliable. I would not recommend a Dacor based on our experience.

Dacor customer service contacted me and worked with me and the appliance repair company to get the proper parts to fix the oven. Everything is fine! We once again really love our Dacor wall oven.

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

I replaced my Thermador Wall ovens with Dacor because the size and I would have to do less retro-fitting of my cabinetry, this was a grave mistake. Here are the issues with Dacor.1. The high heat sensor trips and you need to call a service professional to have it reset. This gets very expensive. I have tripped mine three times, once baking a cake at 350 degrees, once during self-cleaning and another during normal cooking. The Dacor Service Help said this was a common problem because the heat sensor is located near to the touch panel.2. The oven vents from the bottom of the unit into the room heating my kitchen.3. The glass window does not seal so I have stains in-between the panes of glass. Not very attractive to stare at large drip stains.4. It takes an exceptionally long time to pre-heat oven and convection mode even longer.5. The temperature cycles through and does not maintain its cooking temperature causing underdone results and longer cooking times. This is especially challenging when cooking roasts and large turkeys because they may take up to an hour longer than expected.Overall, I do not recommend this product.

I owned a 36 Dual Fuel Epicure range that required at least an annual repair for the same thing. The control pad (the pad with the buttons that controls the oven and light) would fry. This would cause the oven light to come on and off like a strobe light. Luckily, I purchased an extended warranty from the vendor, as each time this was replaced it was $750+ to repair. When I complained to Dacor on their support line, the representative actually told me that I was running the oven too hot!About 6 months ago, I sold the house and left the very expensive range behind. It was problematic from day one. Other repairs included replacing the ignitors. After a year of use, the insulation on the door came loose and was hanging in plain view through the window on the door. Every repairman that came to service the range said the same thing.... that they repair a lot of Dacors. When it worked, it was a great range. If you do buy a Dacor, do yourself a favor, buy the extended warranty. You will need it and it will pay for itself.

The wall oven’s glass was damaged by a guest. Customer service at Dacor was exceptional. Within a day of advising Dacor’s customer service, I received a call from the service man and the replacement was installed the very next day. The service man was considerate by calling first and coming exactly when he said he would. He was very professional as he replaced the glass in a matter of minutes. I would choose Dacor again.

I recently upgraded my kitchen and had always heard that Dacor has been a reliable high end brand for kitchen appliances. Their refrigerators have a lot of space, and everything can be easily organized. All the appliances work as intended, and they also all look great. The stainless steel Dacor uses to make these appliances look smooth and clean, making it one of the most beautiful kitchen appliances I have ever owned. If you want a functioning kitchen with appliances that always look nice and shiny, then I would highly recommend Dacor.

We remodeled our kitchen in 2016. We chose Dacor 30” range. The gas oven has been a disaster. After less than a year, it wouldn’t heat. They replaced it, same problem. Replaced the igniter and valve, same problem. Now they will do nothing and say we’re on our own. Problems with hood and fridge too. Stay away from Dacor at all costs!

Like many of you on this site, when we remodeled our kitchen in 2000, I researched and decided to shell out the extra money for the highly recommended and higher priced Dacor everything. We got a double oven, glass 30 cooktop and an exhaust fan. 12+ years later, I wish I had bought GE! My ovens have had so many problems I cant even count. Basically, the temperature doesnt hold correctly. I have used oven thermometers and my husbands fancy gauge to check temp. I had a whole transformer and control panel changed out in hopes that it would correct the problem, but it didnt. I think it has something to do with the self-cleaning. I think it gets so hot that it fries the controller. I never use the broiler so its not like I left the door open and wasnt supposed to. This afternoon I set the oven to preheat to 350. I set my little cakes inside that I was making with my grandson. About 5 minutes later, it smelled like something was burning so I checked the little cakes. They were already charring on top and then I noticed that the top element was fiery red, basically on broil! What the heck?! This is ridiculous! Im not going to spend another $500 for another repair! I am waiting to see what the repairman says.On another note, my stovetop cracked twice! The last time, Dacor was nice enough to sell one to me at cost and my husband was able to install it. It didnt match the old one and I was told by Dacor that they dont make them anymore and that is made by a third party supplier now. The old one had a textured finish and this one is just very shiny and scratches so easily! I hate it. We also had a retractable exhaust fan put in because the stovetop is in an island. Every time I turn it on, my basement smells like whatever is cooking. Now the buttons dont work anymore. That is unless I jab them so hard with a sharp object that it finally makes enough contact to work! This is another part that we got at cost that my husband had to crawl around and repair that still doesnt work.So, all three Dacor appliances we bought have turned out to be very disappointing purchases. Dacor should stand behind their products better, offer longer warranties or better yet, build better products! I would never recommend these products to anyone!

We purchased this high end Dacor range (Dacor Renaissance ER30G) new in 2011 from the Appliance Loft here in Cincinnati. It was dropped off and installed and would not operate right out of the box. A repair was made and everything worked (unless you count the indicator lights on the knobs, they all went out after approx 14 months). This past November the oven went dead. A1 appliance came out: Determined new control board needed, ordered and installed. Thanksgiving Day, oven dead. A1 comes back, reset the High Temp Fuse. Oven dead 4 days later, A1 returns with a new HTF. Dec 22, Oven dead. As soon as The holiday is over we will call another repair shop and start looking at replacing this unreliable piece of eye candy. Open comment to Dacors design engineers, quality control engineers and management. You should be totally ashamed about this product youve designed. You are supposed to represent the best in American design and quality and this falls below that of low end appliances out of China. See you in small claims court.

Epicure Range, wall oven, microwave and fridge - When remodeling our kitchen in 2010, an appliance salesperson gave us a good deal on the entire set. We spent $20k on the Dacor appliances. BIG MISTAKE! Do not ever buy anything Dacor. We have issues with every single one. Where do I start? The ovens have gone out three times now and I have had to replace the main panel, now it will not heat at all. The refrigerator 42 built-in is a big piece of crap! We have had it serviced 4-times for everything. The entire fridge freezes over due to a design flaw. The fan in the freezer completely ices over. The ice door broke. The crushed ice broke. The plastic door for the butter broke. The shelves broke.The microwave has had issues and has had to be fixed. The oven temps were wrong. Fixed those myself thanks to YouTube. When talking to the service guy he said that these are cheap appliances with the Dacor badge, so you have to spend big bucks to buy them and big bucks to repair! Do yourself a favor and if you are thinking of Dacor run! I contacted Dacor and they are even worse to deal with. They did not care that their appliances are very unreliable. Never received a return call, email, or even a letter.

I paid over $6000.00 for a Dacor EF48BNDBSS refrigerator and have had nothing but problems with this item and the other Dacor item (dishwasher) that I bought when I had a new kitchen built for my new life of retirement. The first refrigerator that was delivered did not work when it was installed and was returned immediately. I had to wait for Dacor to send another one and I have had to pay several service calls each time since that point. I am disgusted that I paid over $10,000 on two appliances from Dacor and neither of them has ever worked even at a low grade basic level. Both of my items have been discontinued and Dacor reimbursed me for half of what I paid for the dishwasher, which did not even cover all of the repair calls that I had paid for ongoing service. At that dealing, I got tired of paying for repair calls for the refrigerator due to excessive icing in the freezer; supposedly there was a quick fix right after I had the unit installed and it did not fix the issue. Now, there is another quick fix that Dacor suggests and that will cost me $800. Really? I dont think so. In fact, I have researched this issue and have found that this quick fix does not solve the problem either. In addition, I have called Dacor numerous times about the refrigerator door not sealing and the refrigerator making all kinds of strange noises. They told me it was the seal, so I had the seal replaced and that was not the issue. Then I paid $235.00 for a service call to look at the seal and he said that this refrigerator has known problems for hinge issues and he attempted to fix the hinge and left and the problem continued. Between the hinge issues, the constant icing issues in the freezer and the food icing over as well along with the trays and inner shelving of the freezer, the refrigerator sealing and the hinges working, and the constant crazy noises that the refrigerator makes, I am ready to file a lawsuit for a lemon of a product. This is the second product that has recall issues and multiple problems. I am sure that with my documentation, a judge would have no problem agreeing that I have paid way too much and put in way too much time and energy into getting a decent appliance into my kitchen. I would never recommend Dacor to anyone. I am dissatisfied and refuse to pay another penny for service calls on these appliances that were installed in 08/2012. At this point, my refrigerator is unplugged and unusable and I am using a small refrigerator that I bought at Costco for $300.00 thirteen years ago that has never had one problem.

When our installer removed the packing material, he saw that the oven glass was shattered. Dacor said they would fix it, but wouldnt tell me how. I had to call the local repair shop to see what parts were being shipped. Only the glass! Not even the whole door. The idea that they would take apart and reassemble a brand new oven and consider that acceptable service makes me angry. This is supposed to be a high end company. I responded that this was unacceptable since the oven had obviously been dropped (shatter pattern spreads from the lower right corner of the glass) and might be a safety hazard. No response yet. Ill update this if/when I get a response.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

Over ten years of using my Dacor oven, I have spent $1595 in repair bills to keep it going. It cost $1875 originally and I would have purchased a more reliable brand if I had known how much trouble the oven would cause me.

We had our range oven for less than a year and the front electric panel cracked, there is no stress to this area. I called the company and they admitted the entire panel was defaulty and had a recall. They did replace it. Within 5 months the new one cracked in the same place. This time they stated the unit was out of warranty. I told them the same type of recalled panel was installed. They said I could buy a new one. Ha! Since then many more cracks. I will never buy anything made with the Decor brand nor do I recommend them! Happy shopping.

We purchased Dacor appliances twice, (double ovens, warming drawer and gas cooktop), after our first flood, and then again, after we flooded from Hurricane Harvey. (Dacors customer service was excellent in helping us replace all our appliances when we were going through such a horrific disaster because the vendor we purchased our appliance from the first time, wasnt in business anymore.) We were very satisfied with our appliances the first time we remodeled, that we purchased them again, and have not had any problems. The ovens heat up quicker than other high-end ovens and the range top cooks evenly and looks beautiful. I would purchase again, but hopefully, I wont have to.

I am very, very pleased to report that I was contacted by Dacor a day after I posted my review which addressed a second failed relay board in 7 years. A really helpful Customer Service Representative called me (not emailed) to discuss the issue in great detail. Within a matter of days, a local repair service had received the new part from Dacor and scheduled an appointment with me to come out and replace the defective part. Dacor covered both the part and the labor. Im really sorry that the oven needed a second major repair but I will say that Im impressed with Dacors resolution of this issue!

We got a Dacor oven and microwave wall mounted Unit 7 model DMT 2420S when we remodeled our kitchen. I have had problems with the microwave with sparking on and off. I have stopped using it as I am worried about a fire.

I have a Dacor 27 inch wall (model EOR) oven which I bought 2 years ago, along with a micro and a warming drawer. Since then, the control panel has been replaced twice. Both times because, after using the timer mode, the beeper would come on at all hours of the day and night. In both instances, I had to cut the power to the oven until the replacement part arrived. I am presently waiting for the third panel to arrive. Today I needed to bake something, so I turned the power to the oven back on. Now it will only function at 350 degrees and only in the bake mode. No other numbers can be put in and nothing happens when I select convection. So far Dacor has absorbed the cost of the parts and repairs, but that does not mitigate the hassle of having to wait upwards of 2 months for a part each time this happens.

In August of 2005, I purchased a Dacor pro range. In December 2005, the control panel began to blink and lose display. Dacor gave me names of 2 authorized repair people. After several visits by a repairman, I phoned Dacor and was told to call a repairman. They obviously didnt listen to me! The repairman spoke with Dacor representative who responded that the display needed to be ‘rebooted just like a computer.’ Several times a month, I must go to the electric control panel in my basement to turn the breaker switch off and on in an effort to ‘reboot’. In September 2010, the display panel went dark and could not be ‘rebooted’. I had to replace to control the membrane at a cost of $530.69 plus $169 for labor and a service call. On Thanksgiving 2010, the ‘new’ display panel which was obviously defective, stopped working. Once again, a new membrane had to be ordered and installed incurring another service and labor charge! I sent a letter to Dacor wanting reimbursement of labor/service on original defective membrane and was advised that they warranty their products, not the service! It is now November 16, 2011 and I still must continuously ‘reboot’ the control panel! However, I spoke to an authorized Dacor repairman who told me that Dacor has had many complaints such as mine and now have a devise which attaches to the power cord and filters out the ‘noise’ from other household items which disrupts the control panel on my oven! Is there a reason why Dacor is keeping this a secret? Do they not want to make their consumers happy? I cant wait to be rid off this appliance and all association with the Dacor company!

We have had our Dacor since 2006 and this range, the most expensive appliance we have ever owned, simply doesnt maintain the proper oven temperature. We have owned several far less expensive ranges and their ovens, much more basic designs, do what an oven is supposed to do maintain a temperature! We cook or try to quite a lot but working with this stove is like baking over an open fire while camping. This supposedly gourmet, fancy, convection oven that supposedly can bake cookies and meat at the same time is a total fail. We have had the service people out repeatedly to no avail. I am convinced we could change the circuit boards repeatedly and it wouldnt make a difference because it is a faulty design. This product should not be on the market or this company and their poor service in business. DO NOT BUY THEIR RANGES! Unless you dont cook and all you will do is look at it. We are thinking about retaining an attorney to file a class action suit. We could buy a low cost oven that works several times over for what we have paid in repair bills.

I have a induction Dacor stovetop. Its stopped working and blinks an error code. Called customer service who didnt know what the code meant. I was told my model was 2015 which the rep said was old. It was installed in 2017. All they would offer was cheaper replacement parts if I paid for someone to come and figure out what the problem was and install the parts. I was told the replacement parts were not cheap though. I was told that because were the second owner of the house they couldnt fix it under warranty (even though it should be covered under warranty) because they couldnt say how it was used before (commercially or residentially). Give me a break!It gives me almost no confidence in getting this thing fixed. Warranty is a joke and customer service is terrible. So far I had to leave a voicemail for the reps next level who will call me back after the weekend. Im waiting to see what (if anything) they will do but from the first rep. I dont have a lot of confidence in their products.

Our new ranch has three Dacor microwaves, only one of which has had a few months of use. The others have very limited use. To this point weve not had problems, but given the opportunity to redo the purchases wed go with a popular brand, i.e., LG, GE, Panasonic. They are more flexible, parts are available, and all three combined would probably cost less than one of these. In fairness, I personally feel the same about our other high end appliances, Wolf, Viking, Sub-Zero and Asko. None beats our former appliances. Maybe its just about show.

I am amazed by the sleek look and design of the new Modernist refrigeration Dacor has to offer. The built in column pairing is my favorite with all stainless steel interior, tempered glass, and LED lighting that WOWs anyone who opens the door. The water dispenser is flush against the interior wall of the refrigerator and the freezer can offer two ice makers, one for regular ice and one for your high end cocktail drinks. These units are PURE LUXURY and HIGHLY RECOMMENDED!

I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.

When I pay top-dollars for a supposedly high-end product, I would expect performance and durability. That is not the case with Dacor. This manufacturer charges top-dollars for their appliances but their products do not live up to expectations. I purchased a Dacor gas cooktop range, and within a year several blue-indicator lights on the knobs (which indicate the gas is on) failed. At that time it was covered under warranty, and even then it was a hassle to get the repair technician to come out and take the range out to get to the electronic parts. After replacing two of the lights, the other lights failed as well, and then the replaced lights eventually went out. Now, only one out of the five lights work. After a year, the appliance is no longer under warranty, and it is too expensive to get it serviced. Its not only a cosmetic issue, but a safety one as well.Were in the market for a single wall-oven, and I considered a Dacor for its clean and stylish design. However, after reading the reviews about Dacor, Im veering away from this company. Sadly, as much as I want to support a Made in America company, the pride of workmanship and customer service doesnt live up to this companys branding.

The first F1 Error needed a new membrane repair for $470.00, after 4 years of service. Now, the same F1 error after the new membrane is only 13 and 1/2 months in service and it is now out of warranty. Customer service people are rude and unhelpful but when pressed, they said they might be willing to help after a service tech, which I have to pay for, diagnoses the problem.Even the Sears store people advise their customers not to buy Dacor products and that is sad because it is one of only 2 American made options. Dacor needs to step up their product engineering, commitment to quality and get rid of the rude phone people in Customer No Service. This is not the end of this experience but the only reason I am not junking the stove is because a comparable replacement is another 3000 bucks from another vendor which I cannot afford at this time.The irony of this is that the company clearly knows they have problems but when I asked if the replacement parts had been improved so the problems wont persist, I was told that no changes or modifications to the electronic brains had been made. How stupid is that! They are just asking for more problems with the parts they send you to fix what does not work.

I bought the refrigerator less than a year for over $4,000 and the vegetable drawer chipped. When I called Dacor, I was told that it was a cosmetic issue and was given a number to call and order the part. For a refrigerator less than a year and costing that much, I thought it should fall under its warranty. Another issue is the ice maker. It wont dispense ice and I have to always pull the ice bin and put it back in. The Dacor customer service said that its because air gets into the ice bin when I dispense ice and thats the solution. Once again, for such an expensive refrigerator under 1 year old, I would think customer service would be more customer oriented. Never again!

My husband and I built our home and moved in November 2002. We purchased a Dacor Double Oven, Dacor 5-Burner Electric Cooktop and a Dacor Microwave. After the second year of living in our home, we started having problems with our double ovens. It would start beeping at different times. Sometimes it would last a few times to off and on for days. Then it would stop beeping and not return for a year. Now the beeping has started again and now it is displaying off. It wont come on. We have turned the breaker off and back on because sometimes that would reset it but not this time. Now before I could call anyone out to look at it, my 5 burner electric oven is dead. I called Metro in Tulsa, OK which is where we purchased them and they gave us the name of a repair person in our town. He came out and told us that we needed new boards for both appliances and charged us $50.00 a piece just for the evaluation. Now one week later, he is calling us and telling us that our 5 burner electric oven is discontinued! I dont want to have to purchase a new oven! I will also say that on my microwave, where the time is displayed it is blank across one line. I didnt even ask to have it look at. Please help!

Our refrigerator is 5 years old and has had a problem with icing up in the freezer area, resulting in a loud noise from the freezer fan. We originally called Dacor for service but they could not get to it for 2 weeks. An appliance repairman installed a new heater for the defroster. This only worked a short time and happened twice with a cost of over $1000. A couple of months ago, it happened again, and we were able to get a hold of ** at Dacor customer service. She knew exactly what was causing the problem. She ordered the parts and directed a factory-approved repairman to install over $800 in parts and we are confident the issue is resolved. Thank you, Dacor, for standing behind your products.

I purchased my 30 range and was so excited! Well no longer. First the wrong range was delivered. I had to wait another three weeks for the correct one. My oven can not cook at all. Temp fluctuates by 100 degrees. Going on my third service call and still not working. It very unfair, I have to take time off work to wait for repair person, then nothing is fixed. I wish I could return this lemon. But after reading other reviews I am not alone. Why is this company not accountable for ripping hard working people off. I love cooking. Its my passion. My Kenmore Elite was half the price and far more superior.

I purchased a column, panel ready fridge and freezer. There was a promotion for 10% rebate, which took me 3 months of emails to obtain and they only issued a partial rebate even though I supplied them with proof of purchase. The service was dismal. The app for the cameras and interface with the appliance hasnt worked the whole time I have had the units. They look pretty and work ok as far as cooling, but for the price they charge they should provide exceptional customer service and being that Samsung owns them you would think that the app would function.

My Dacor Double oven is less than 5 years old. Lately, the broil function has stopped working well on both ovens. I contacted the ONLY authorized Dacor repair center - Home Appliance Repair GTA (HARGTA) and told them my broiler wasnt working well. Their repair technician came to my house, took both double oven doors off in order to give me the assessment – that my upper broil function was not working well. In fact, both upper and lower do not work well but thats a side issue. In the process, the technician broke or did not properly reinstall my double oven door. I called and he returned and again, removed BOTH oven doors. Now, my upper door is working well but my lower door has no hinge and falls hard and heavy. This is extremely dangerous. I have left multiple messages with HARGTA and they are not getting back to me. Ive even contacted DACOR which is only in the US and they havent gotten back to me either. I purchased a Dacor oven to get a quality appliance and excellent after care service. It appears that both the appliance and the aftercare service do not live up to their reputations. P.S. The quote to repair 1 broiler is $750 after less than 5 years of use. That will equal 1/4 of the oven cost in less than 5 years.