We remodeled our kitchen in 2001 and bought a Dacor Epicure 30 dual fuel range. The gas cooktop has never been a problem, unlike the oven which has been a problem from the first week with unpredictable temperature variations. Multiple holiday meals have seen the extended family waiting for dinner for two hours because the oven decided to be cool that day. The advice from Dacor: preheat your oven for several hours before you need it or my favorite from a repairman: you must be slamming your oven door. Not helpful. Several expensive repairs later (over $2100) and one fire in the oven now it wont turn on at all. We are going to try one last time to repair it and then we are done. I do not recommend Dacor to anyone - too expensive to have such terrible quality and service.

We equipped a luxury kitchen with Dacor appliances. Had to replace the 60 inch dual fuel range after 8 years - use the same brand simply to match. Big mistake. Several repairs already. Also installed two under the counter warming drawers - nothing but problems and repair expense. Now we need a small $25 part - a cooling fan with motor that is faulty. Was informed the part is no longer available - customer service told me well, it is 10 years old. Really? We now have to rebuild part of the kitchen cabinetry and spend several thousand to replace two warming drawers? They also said the company was too small to keep parts available for a long period of time. Unbelievable! I will never buy Dacor appliances again.

In 2008 I had the luxury of choosing kitchen appliances for our new home. I looked at them all and felt Dacor was the best choice. Choosing Dacor for our kitchen was the worst mistake I have made in kitchen appliances in any house in which I have lived (and there have been quite a few). The oven (48 dual fuel range) didnt work from day one. There was a problem with the temperature control. The oven would not shut off when it reached the desired temperature. Disappointing, but I told myself that sometimes things can go wrong and it should be an easy fix. Well, many service calls later and several re-wires of the unit, along with the installation of many new parts, the range still does not perform as well as the worst oven I have ever had.There is a tool that comes with the range that is used for taking the top off the unit to access the wires. My range was taken apart so many times that the tool wore out and had to be replaced. The front piece of the range no longer fits flush with the rest of the range. On one of our last service calls, I was told by the serviceman that Dacor said that under no circumstances would they consider replacement of my obviously faulty, beyond repair range. Eventually I got tired of repeated service calls. Sometimes servicemen would come out and say they didnt know how to fix it and leave. I would not expect such poor customer service from an entry level company. From a company touting themselves as a manufacturer of top of the line products, I would expect a greater desire to stand behind their products.The oven still does not work well. On convection bake, I must turn cookie sheets around or I will have doughy cookies on the same sheet as burned cookies. And forget using the convection setting to bake 2 sheets of cookies at once - it takes longer than baking them separately. I wish I could attach a picture! I also chose a Dacor microwave and refrigerator. One of the salesmen I spoke with about refrigerators said to make sure the unit we select did not have air transfer between the refrigerator and freezer, and the Dacor model did not do this. Well, when my 48 side-by-side arrived, it had the air transfer. I was disappointed but chose to live with it. Of greater concern to me is the noise the unit makes at times - sometimes loud enough I can hear it in other rooms of the house. I have not bothered to call for service. Im not interested in another fight to get Dacor to stand behind their poor quality overpriced products.At this point, I have no expectation of Dacor standing behind their products. I just want to share my experience with others who may be in the same situation I was - designing their dream kitchen - and save them the regret and continual disappointment in their Dacor products.

Don’t purchase Dacor appliance - it’s been worst purchase experience ever and I am extremely disappointed. After six months since I purchased the Dacor built-in refrigerator, Dacor couldn’t even ship the proper installation parts and my refrigerator is still not working. Problems:1. Their high end $11K Dacor built-in refrigerator cannot even be installed. Wasted five months communicating with both Dacor and the retailer AppliancesConnection. After five months they were still able to ship the proper missing installation parts. Over the past five months, I talked to six different team members in Dacor customer support team, escalated to customer support lead and also talked to their regional technical manager, none of them is able to solve my problem and ship the right installation parts.a) Their process is extremely messy. Their customer support team had no idea about installation requirement of the refrigerator. And the request from their customer support team is declined by their internal Parts department again and again, only to find out installation parts should’ve shipped by the retailer. This is extremely confusing now and no one in the team seems to understand the right process.b) After Dacor acquired by Samsung, their manufacturing process is very messy and parts are extremely confusing. There’s one version of required installation parts in Dacor manual and one version of Samsung parts in the Parts guide, and no one in the team seems to understand the difference and how to map from one to another (they insist on sending me Samsung parts instead, claiming they’re compatible). I am now the expert myself to understand all their parts and able to identify many problems in their manual.2. As a high end brand, Dacor doesn’t seem to care about their customer at all. As a customer who did kitchen remodeling and had no refrigerator to use for five months, no one in the team seems to care about their brand or their customers. With this huge gap in the process, no one thinks about the problem from their customer’s perspective or shared empathy with me. Dacor as a brand is really bad and I am extremely disappointed in both their product and services.

We acquired a $7,500 Dacor refrigerator when we bought a house this year. The fridge was only 5 years old. First of all it made horrendous noise when operating. Secondly the ice maker didnt work. Thirdly the freezer cooling unit died last week. How can a $7,500 refrigerator be designed so badly? I found out through Dacors authorized service company that it was quite likely the freezer could be fixed with a $400 part and some $250 in labor. The technician hinted that this problem was quite common with Dacor refrigerators. I contacted Dacor and suggested that their Internet reviews were terrible and they should help defray the costs of their premature failed unit. I was thinking that for a 5 year old product they should reimburse 50-75% of the total cost to repair. They said they would give me a 25% discount on the retail value of the parts only. In other words - I would be on the hook for at least $600 of the estimated $700 fix. This was a slap in the face. They dont seem to realize that their companys future business is only built on satisfied customers. I cant believe such expensive equipment can be so poorly designed and supported. Mercedes Benz... they are not. Lest anyone think that I am a frothing upset complaining consumer - I will tell you that I am currently retired, and formerly CEO of a $200 million public software company. I know something about building a business and I know something about focusing on customer satisfaction. I would urge anyone reading this review to stay away from all Dacor products. The Company has shown itself to be undeserving of any American consumers business!

Stylish products with amazing performance. Originally, I wasnt very familiar with Dacors luxury appliances. However, I saw some of their new products and decided to take plunge. Glad I did! I bought a 36 French Door refrigerator for the house and I love the features and performance of this fridge. The fresh zone adjustable drawer can go colder than the standard refrigerator compartment, so I keep it at just below freezing for my beer and champagne. Makes ice super quickly and I feel that the produce also lasts longer. Overall, very happy with this purchase and when I do a full kitchen remodel, I will be considering their cooking products as well.

I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There’s no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.

We replaced a Dacor with this new upgraded Dacor. I accidentally started a fire in the last one...my fault not the units. Ours fits very snuggly into the wall which was the primary reason we went for the Dacor brand. Other than having to take off the little rubber pads/feet, it slid right in and we were back in business.

There is not enough space to write about the problems with Dacor ovens. Just do not EVER buy any of their appliances. FOUR breakdowns, excessive cost to repair, cheaply made electronics, etc., makes me wish Id never heard of Dacor or Trial Appliances, who recommended them.

I'm just writing about the Dacor fridge. We've had the fridge for about 6 months and its amazing. It can fit so many items..we tend to buy a lot from Costco and everything fits in the fridge and freezer no problem. My two favorite things are the fresh drawer and auto fill water pitcher. The fresh drawer temp can be adjusted based on what you want to place in there. Wines, cheeses and we've even stores desserts in there. And the auto fill water pitcher means no one has to remember to fill it up. Small detail but so nice to have. Definitely recommend this fridge.

The ovens needs a new latch kit and a mew control panel every year. It has been repaired 15 times. So many issues but those are the most consistent problem areas. Dacor should have replaced our range the first year. Even the repairman says everyone has had the same issues. For what I have paid in repairs I could have bought a new range.

I have the Dacor 30 all gas range in my house and it is the best. The grates take up the whole top surface of the stove area, so I have a ton of room to cook on. Basically, I can fit 4 giant pots on the stove at the same time, so Im ready anytime a chili cookout might break out. This is also super convenient during tamale season and soup season because I can put up to 4 giant stockpots on the stove simultaneously. In the event that I spill, its easy to remove the grates and give the surface a nice wipe up. As far as the oven, I totally rule the holiday season because I can fit up to 3 full size 18x36 catering sheets in at the same time, so basically, I can cook 4 dozen or more cookies in one shot, leaving me tons more time with family and friends than if I was baking 1 sheet at a time. Thank you Dacor!

We love our Dacor 36 refrigerator. We have owned it for 6 years and never had a problem with it. Our friends and family have also complimented the look and style. We are happy with our purchase and would recommend Dacor products to anyone.

We remodeled our kitchen in the fall of 2009 and decided to purchase what we thought were higher end Dacor appliances (stove top, oven and microwave). Well, what a mistake that turned out to be. Considering the price we paid for the appliances, you would not expect problems from all 3. Perhaps a problem with 1 appliance, but problems with all 3 suggest a real quality problem. My first indication should have been when I called and asked how to change the green LED on the microwave to blue to match the nice blue LEDs on the oven mounted right below. I was told that someone else makes the microwave and Dacor just puts their name, and that I should just turn off the LED on the microwave. I dont know if that is true, but that is what I was told.Now when using the microwave/convection feature, the oven makes a noise (sounds like a fan motor) for the first 3-5 minutes then eventually quiets down. A daily reminder of the mistake we made purchasing Dacor. Then those nice blue LEDs on the oven started failing making it impossible to read the clock, timer or temp. Luckily, the oven still works; you just cannot read the LED any longer. This is a constant reminder of the mistake we made buying Dacor as we see the LED every time we walk into the kitchen.Finally, we have the solid surface electric cooktop. Although it works fine, the black paint on the metal trim around the stove top is wearing off. Now, we have some shiny metal and some black trim. This is just an annoyance and honestly, we probably would not have even complained about it. However, with the other problems we have had with Dacor, it just adds to our overall disappointment with Dacor. If I knew then what I know now, I would be a lot happier because I would have GE appliances and not these overpriced low quality Dacor appliances.

We purchased this range after remodeling our kitchen. We opted for the Dacor because of the deep oven that the other high end ovens did not have. I am an avid baker so this was a plus. After a year and half the oven stopped working, it was not getting hot. Thankfully is was still under warranty and it was repaired. The technician determined it was the oven control thermostat that was not working. Fast forward two years and again the same problem, along with the right front burner now also not working. And wouldnt you know it, the warranty is expired. Another technician came out again and stated to fixed the two problems it would be approx $250.00 just for labor and not including parts. CRAZY INSANE!!! If we would have known all the problems and we would have purchased either a Wolf, a Thermador or even a Monogram. How can so many issues and problems be happening with an range that is only 4 years old? Especially one that costs over $6000. It has to be a lemon or poorly manufactured. Ive contacted Dacor and was told they need to review my file to make a determination on what they want to do. REALLY, you dont need to be a rocket scientist to know there is a problem. Theres lemon laws for cars, why not appliances????

We purchased a Dacor built-in refrigerator in 2011. After just 5 years the warning beeper came on. We learned that the main control panel - built by Whirlpool - was defective. We then learned that Dacor did not have any replacement part for this model. Our only alternative was the purchase a new refrigerator. Amazing!! Dacor reluctantly gave us a partial credit for a new (KitchenAid) model. However at the end of the day we are out of pocket over $2000 because Dacor built and sold a defective refrigerator with no ability to fix the problem. Very unsatisfactory handling of this situation.

My dishwasher - I used to totally rinse my dishes before putting them in to the dishwasher. No more, not necessary. Does a fantastic job. My refrigerator is amazing. Very roomy, love the individual crispers that keep my veggies perfect and my lunch meats and cheeses perfect. Also, love, love the bottom drawer freezer. Easy to access ice and frozen items. My range is amazing. I love to cook with gas and bake with electric. I bake a lot and this oven is a dream. The green clean feature is long overdue with ovens. Not harsh and cleans beautifully. Bottom line – I’m totally a Dacor fan.

My wife and I purchased a new Dacor dishwasher, new Dacor range and new Dacor microwave oven. Unfortunately, the dishwasher never worked and were now going through the process of getting the unit repaired. A repair technician was sent out and discovered a new CPU was needed. Then once the CPU was installed, a new circulatory pump was needed. And finally, once the circulatory pump can in, the unit still doesnt work. Weve had the technician in four separate times (installation, tech inspection, CPU install, and circulatory install) and each visit is approximately one week between visits. Yes, were now going on four weeks without a dishwasher that we paid for. Beyond that, someone needs to be home each time they visit. So now Im without a dishwasher for four weeks and I have to take four days off of work so a technician cannot fix my dishwasher. When I called Dacor customer service and asked for a temporary unit until mine is fixed, they simply stated we dont do that. Dacor may be a premium appliance manufacturer but they do not have a premium customer service department. So buyer beware, if your unit has any problems Dacor will not rush, hurry or try to accommodate you. Im sure the unit will eventually get fixed but after a month of waiting, I believe Ive earned the right to warn others about Dacors business practices. We purchased the unit from Pacific Sales in Corona, CA. When we asked Pacific Sales for assistance they said it was a Dacor issue and refused to assist us. These two businesses will no longer receive my patronage.

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.

Wish Id known Dacor issues when buying my oven. (Primarily for style - yes, assumed it would function as stated; high end brand). Thank goodness I DID NOT BUY other Dacor appliances. My 30-inch Dacor oven/cooktop burners work but finish started coming off quickly. Above range microwave handle broke within a year. MAIN PROBLEM: OVEN DOOR either wasnt properly installed because it doesnt close flush with unit or its hinges have loosened over the years. Although oven eventually heats, it takes forever. After examining door hinges closely, looks like oven has become unhinged - as have I. No loose parts seen. Recommendations? Other than STEER CLEAR OF DACOR.

I am amazed by the sleek look and design of the new Modernist refrigeration Dacor has to offer. The built in column pairing is my favorite with all stainless steel interior, tempered glass, and LED lighting that WOWs anyone who opens the door. The water dispenser is flush against the interior wall of the refrigerator and the freezer can offer two ice makers, one for regular ice and one for your high end cocktail drinks. These units are PURE LUXURY and HIGHLY RECOMMENDED!

We purchased our range (Dacor Dual Fuel Range RSD30) in about 1997 thinking we had a good investment. We have replaced the bezel 5 times (the area that encloses the control area). Today the door glass has cracked. Whooppee! Merry Christmas! Each time I called about the bezel, I was told that they had a design flaw. The last time we had to replace the bezel and also pay for installation ourselves. We decided if this happened again, we would get rid of it. Well, it will be sooner than later as the oven glass has cracked. Needless to say, we are not return customers.

When I bought my house, the previous owners told me that theyd been having problems with the Dacor oven. They had purchased a replacement burner and prepaid the Dacor authorized service technician to install it for us. We have worked for three years now to get Dacors authorized service representative to install the part for which he has already been paid, and have been using a toaster oven to prepare meals for a family of four the entire time. The oven will heat to 135 degrees, then either shut off completely or immediately switch to broiling mode and burn whatever is inside it. When I called Dacor to see if they could help with the service issue since the technician was authorized by them, they told me it was my problem, not theirs. Although if the product they manufactured wasnt faulty in the first place, it wouldnt be anyones problem!

We purchased a 4-door Dacor refrigerator for our new home. The appliance was delivered in March but we did not move in until mid-June. We have had one week of the ice maker working. Since then, (8 weeks now) we have been trying to get Dacor to replace or repair the refrigerator and to date nothing. Now the refrigerator is releasing water all over the kitchen floor (the ice maker is turned off) so we have to keep a towel on the floor. We have asked Dacor to replace the refrigerator but they are refusing to do so.

Updated on 02/23/2021: Its been several weeks since I first posted. The only reply that Ive received was an email via this site that requested information from me on my claims. The info was provided the same day. A week has gone by since I provide the information and I have yet to hear back from Dacor. Not even a were looking into your issue. What I did receive was a notice from Samsung (who has acquired Dacor) telling me that one of my service tickets has been cancelled. I dutifully called the listed number to get more information... only to be told that the Samsung customer service rep could not help me and that I needed to call Dacor. Ive tried to approach this matter with humor up to this point but I am out of patience. Given the price I paid for these products, I expected a premium customer experience... the experience I have received has been abysmal.Original Review: I did not think that a customer experience could be this AWFUL or that a vendor could seem to care less than Dacor cares about resolving my issues. After 5 months, the exhaust downdraft that we purchased still does not work and Dacor either does not respond or - when I can get someone on the phone - I get any number of standard excuses (parts shortages, Covid, port backlogs are delaying deliveries, the integration with Samsung, etc, etc). I am also missing basic parts such as shelves(!) that should have been installed during the original installation. The retail partner (Specialty Appliance) does not seem to have anymore luck in getting answers.

I bought a Dacor dual-fuel range in 2002 for my new house. Within 18 months, the control panel on the front had shorted, causing the stove to emit a continuous beeping. I got this repaired, and was advised that I should not use liquid cleaners on the stove! Two years later, the same thing happened again. Finally, about 4 years ago, another fault developed in the 3rd control panel, the circuit controlling the oven lights will not respond to touch, and the oven lights switch on and off continuously. Not prepared to pay for yet another control panel replacement, I switched off the power to the stove at the main fuse box. I have continued to use the gas cooktop only, lighting it with an ignition wand. The Dacor stove is only part-functional due to what is obviously a severe design fault in the front touch control panel, which causes the panel to short. I switch on the power to the unit twice a year to use the oven at Thanksgiving and Christmas for large roasts. This stove was a very expensive mistake. Luckily, I have a second (Wolf) oven in my kitchen, which I use instead for everyday cooking.

I was very upset when I tried to get service on my Dacor range. I made a complaint to ConsumerAffairs.com and was subsequently contacted by James ** of Dacor Customer Service. He offered a telephone number to support a local appliance repairman and arranged for me to get my parts at a special pricing. This worked out great and my range is now fixed. I am a happy Dacor Range owner now. It was just too bad that I had to make a complaint on the internet before I got help. I hope this incident will encourage increased cooperation from Dacor in the future.

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.

After remodeling our kitchen, we purchased a professional line Dacor stand alone gas range/oven. Within a year, the heating element needed to be replaced. Subsequently, the control panel almost caught fire and needed replacement, following a second heating element. The oven is not reliable and has cost us over $600 in repairs, labor and parts. The Dacor company is not willing to recognize that this oven is a lemon, even though their rep admitted that the number of repairs seem to exceed the average number. The company refuses to pay for a tech to come in to examine why this range continue to have electrical problems. It is not working again, and the customer service rep wants us to pay out more money to have their tech diagnose the problem and pay the cost of repairs and labor, while they will cover the cost of the parts. I am done paying out more money on a defective appliance. I could have purchased two new less expensive (and more reliable) ovens by now.

We purchased this unit 7 years ago, just a family of two with visiting grandchildren. Unit came, had a crooked door and a bent latch, which we had serviced and supposedly corrected. When self cleaning the latch still made grinding noises. Over a year ago the oven stopped working period. A December service call said needs a new latch, sensor and display -we are now in 4 figures($). Oven operates for month and a half. January 2019 Service call now new door latch, relay board and main wire harness 4 figures again double! Oven stops working yesterday (June). Service call today new latch, motherboard and something else and another 4 figure repair cost. Same repair parts same problem! Patience is a virtue, but repair costs are sinful! Next step, Boat Anchor! Problem from the beginning and still a problem now.

We used a new Dacor range vent only to have it go on and off. We called Dacor and they referred us to Desert Tech in La Quinta. The owner came out and said we needed a new unit for $775. We said just unplug it. He charged us $275 even though it took him less than 30 minutes. Stay away from Dacor AND Desert Tech!

I bought a Dacor Epicure 48 range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

Our 10 year old Dacor microwave finally passed on, so I ordered this model, as it fits into the existing trim kit. It is basically the same model I had before, without all the "digital" screen display and the "tune" that played when the food was done. It still does multiple steps at different percentages and, instead of hitting time, percentage and start, you select time, and repeatedly press the "power setting" button multiple times to arrive at your desired percentage (it steps down from 100%), then press start. It's also an 1100 watt unit where our previous one was 1200 watts. I don't notice any difference. It has a "cobalt" blue display. There are many "preset" buttons for things like Pizza, Popcorn, etc. Love our new Dacor!

Previously, I submitted a complaint here and I would now like to amend it. The problem(s) that I experienced with my 8 years old Dacor 30-inch wall oven was what I described in my earlier post (July 9, 2012). But after posting here, I was contacted by a Dacor representative not once, but several follow-ups to ensure that the problem was resolved to my satisfaction. It was and Im now very impressed with Dacors customer support. To be fair, I should have contacted Dacor with my problem before blasting their product here.It has been a good oven for 8 years and given their support that Ive recently experienced, Id be more inclined to purchase Dacor products in the future as it appears theyre willing to stand behind what they sell. Im really glad this issue was resolved because I was about to throw in the towel and buy something else, but couldnt find anything else that looked near as good as my Dacor and had glowing product performance reviews.

This is a follow-up to my initial complaint, which was posted on November 28, 2011, and an updated posting on December 27, concerning problems with our Dacor range. What we learned was that the local appliance shop that services Dacor quit working on Dacor appliances, so we were left with no repair company. We were contacted by the customer service representative from Dacor, who has been very diligent in working with us to find a solution.Yesterday, the Dacor regional service supervisor from Washington came to Casper to work on our oven, which is now totally functional. Pretty amazing customer service! He did share with us Dacors challenges in getting qualified local service companies, especially in smaller towns. I applaud Dacor for going the extra mile (1,000+ miles, to be more accurate) for us.

We have a dual fuel Dacor oven purchased in 2001. We have the manual. For some reason, after cancelling a timer, the oven locked at :4. The owners manual was no help. The Dacor website was no help. We turned off the circuit breaker then turned it on again and finally, the oven worked.

I contacted James ** at Dacor. His attitude was excellent and he resolved my problem (deteriorating dishwasher racks) beyond my expectations. He was compassionate and understanding every step of the way. James followed through on his promises in a swift and efficient manner. I would recommend Dacor and James ** to anyone. He is an asset to Dacor and should be recognized for his professionalism.

We did a complete kitchen remodel 2 years ago. My husband talked me into purchasing american made over the Bosch products that I preferred. This has been a horrible experience. The dishwasher does not clean. I was told to prime the water and purchase the higher end platinum packs. That did not work, then it was add lemi shine. That has not worked. The water never completely drains, ugh old water. A service tech could not tell me where the rinse aid indicator light was and insisted mine did not come with one! Microwave does not heat in an adequate time. All listed times I have to double time if not more. I was told to put a Rubbermaid container over the food product to insulate the waves... ha! Oven does not regulate heat. when I go to increase the heat during stated recipe, the screen always say 50 even though I would have it at 375. I was told it always will revert back to 350, really. I had all Kenmore appliances prior to the Dacor and never had a problem... Do not buy, I wish I hadnt. We are filing this with BBB and headed to small claims court.. This should be fun. I hope Dacor sees this.

I have a Dacor MORS130SS oven that I purchased in July of 2008. After 6 months the first membrane panel failed, one year later the second membrane failed. One year later the third membrane failed. Im on the fourth membrane and now my fine Dacor is burning things!! I can set the temp to 350 and it shows 350 on the display but the lower element never shuts off and whatever I cook gets burned. I bought this oven thinking it might be my last considering the supposed quality of Dacor. I know for sure it wont be my last oven!! I sell appliances and I never recommend Dacor ovens because of all the continued problems. Ive never used the self clean feature since being told by a Dacor tech trainer that he didnt recommend using self clean because it would cause the oven to age faster. Wonder how long it would have lasted if I did use self clean? Sure wish Dacor would contact me for a testimonial!

Dacor 27 electric double oven unreliability. Almost from first use the Dacor electric double oven has been plagued with problems including but not limited to door not locking when self cleaning, not self cleaning, door not unlocking upon completion of self cleaning, and filter issues. Since purchased in 2013 the top oven has been used between 75 and 100 times; the bottom oven less than 25 times. Yesterday the oven died. First error message U43 relay board. Second U60 cooling fan. Worse when the control board responsive/froze circuit breakers were needed to turn oven off.Repair estimate is $1600 plus tax. I intend to replace the overpriced and unreliable Dacor with a Kitchen Aide at approximately 13 the price based on customer and Consumer Reports reviews plus a new one year guarantee. I do not recommend the Dacor double oven if you are a serious cook and/or frequent user. Brand name and styling are less important than product reliability and useful life especially when you can purchase the former for two-thirds less money.

Updated on 01/25/2021: After my review in December of 2020 I have continued to fight for a resolution with Dacor. Dacor appeared to be unable to resolve the issue and sent the issue to parent company Samsung. Samsung set up an appointment for repair then cancelled it saying parts were not available and that they would authorize a refund. I supplied the invoice and filled out all necessary documentation, including my banking information so they could wire the money. Today, a Samsung representative called and said I needed to talk to Dacor to finish the process, even though I was told everything was approved.I called Dacor and to no ones surprise they said this would have to be approved and only one person can make that decision and they are hard to get in touch with. Oh, and by the way, 10 days ago the second oven failed. Yes, the large oven that did not work when I purchased the unit. It was repaired in September and has already failed again. I now have a double oven Dacor range and neither works. This week begins my 10th week of fighting with Dacor for them to honor my warranty (again the unit was installed in August 2020) or refund the purchase price. At this point the range has been out of commission half the time I have owned it. I strongly suggest you heed the warnings here on this site. I wish I had listened.Original Review: On August 3, 2020 I purchased a 48 Dacor Gas Range. It was installed a couple of weeks later and the large oven did not work. It took better than a week for Dacors authorized service company to come out and diagnose the problem. The parts took another week to be shipped and then another week to have the repair made. It was a defective thermostat that was preventing the oven from igniting.Fast forward to November 24. In preparing for a big Thanksgiving, we turned on the small oven, only to find that it did not turn on. It had the exact symptom as the large over and would not ignite. I reached out by email to the agent at Dacor who had worked with me before, only to receive the below response: Thank you for contacting Dacor – We are no longer able to provide support by e-mail. Please contact us at U.S. Toll free: 833-353-5483 we are happy to provide personal support.Now begins the worst customer service experience of my lifetime. After opening a case, I have now talked with a dozen different agents and have yet to receive a resolution to my problem - a range that cost over $7,000 that did not work out of the box and has now failed again in a three-month period. I have spent hours on the phone and on hold and was eventually directed to Samsung on December 9 because Dacor could not get the parts. Samsung promised to refund the purchase price of the product is the parts did not come available by December 16.December 16 rolled around and now Dacor is saying that Samsung made the promise, but that they are different companies. Remember, Dacor directed me to Samsung and Samsung does own Dacor. I have been told that the parts for my oven are no longer available. After continuing to push the issue I am told that it is now in management review but that it may take 2 weeks for a decision on my case. It has now been nearly a month since I opened the case and I appear no closer to reaching a resolution on my failed Dacor range. I have asked to speak with a manager, but I keep being told this is not possible right now.I do believe that Dacor is in breach of their warranty. I have been more than reasonable in allowing them to remedy the situation. Since this was installed just over four months ago, it has been out of service in one of the two ovens for a total of 7 weeks. For anyone considering the purchase of a Dacor appliance, I strongly caution you to read the reviews on this site and other sites. If you are lucky and get an appliance that works and never fails, you might be happy. If you ever have to invoke your warranty you will hate your life. I regret that I did not heed the warnings. It is truly unbelievable to me that in 2020, any company can stay in business when they display such disregard for their customers. Be warned.

My wife and spend $12k on a new Dacor range/oven 15 years ago. The range works well, the LED lights on the gas knobs needed changed once in a while, the oven door wouldn’t close properly and the heat in the oven wasn’t distributed evenly. All that we could live with. Then the oven died. The repair technician ordered the part. Samsung don’t make it anymore. We are now left with no oven. So we have spent $800 a year on a Dacor range that now doesn’t work. Thanks Dacor… or Samsung?

We did a full reno on our house starting in 2018. With a brand new kitchen we felt higher end appliances would help finish it off nicely. We settled on Dacor from our appliance dealer due to the look a past history of great reviews. Had we known that the original Dacor no longer existed and it was now Samsung with Dacor nameplate we never would have bought them. We have had 15+ service calls for the fridge and oven. Oven didnt work from day one and required multiple board changes. The interior is not level so you cant bake a cake and the racks are impossible to remove without bending the rails. It just failed again last night just as the warranty expired. The call center is in the Caribbean so dont expect any help from customer service. The ice maker with the fridge is a continual problem so we had to buy an $100 ice maker that now sits on our counter full time. These appliances have a high end price tag but are not high end!

Dacor refuses to take responsibility for defects in their products. Our wall oven required two cooling fan motors and two relay boards over a relatively short period of time. In addition, all of the sensors had to be hard wired when the oven stopped working, and our service technician was informed by Dacor that moisture tended to get into the sensors on these ovens. We spent nearly $1500 on these repairs. Reaching a customer care representative at Dacor can take upwards of 20 minutes. Phone calls are not returned. Customers are left to pay the cost of defects in Dacor products.

We purchased this oven/cooktop was installed in February 2020. I have been unhappy with the performance of the smaller oven from the beginning. It takes 20 minutes to pre-heat, a loud fan starts to run partway during the pre-heating process and then warm air starts to flow out the bottom. Plus, it is not either holding the correct temperature or not reaching it completely, nothing I cook in there is done in a appropriate amount of time. Baking a small potato takes an hour and a half at 375, brownies take almost twice the approximate baking time. My attempts to contact them have been less than satisfactory. I wrote for a second time over two weeks ago providing a copy of the invoice and have still heard nothing. I am quite disappointed with this product & company.

I just had an appliance repair company come out to let me know what is wrong with my Dacor Stove door, since it wont close. He said the hinges are needing to be replaced. He said that he replaces these hinges on Dacor stoves ALL THE TIME and that the company really needs to file a recall on these hinges and/or reimburse consumers who have these installed. He said these should not go bad like they do. That this is poor manufacturing on Dacors part and they are not being held accountable. I agree 100%. It is going to cost me with labor and parts almost $ 400.00 to replace these hinges that should not go bad with the age of the stove. Thanks.

In 2010 we purchased a new Dacor Epicure Stainless Steel 42 refrigerator/freezer. Weve had to replace the freezer heating element (twice) because it fails and then the freezer ices up causing the system to stop cooling. This past week the fan began making a noise and so we had repairmen come out (yet again). Technician confirmed that the pan motor (fan in freezer) has failed. NO PART is available... I couldnt believe that parts wouldnt be available for a $10,000 high-end refrigerator that was purchased new only ten years old. I called Dacor directly and asked them how long they make parts available after they retire a model.The Dacor representative told me that they make parts available for 7 years. 7 YEAR PART AVAILABILITY ON AN APPLIANCE THAT SHOULD LAST 15-20 YEARS??? RUN AWAY FROM DACOR. Obviously customer service is low on their priority list. We will be replacing our gorgeous $10,000 ten-year old Dacor refrigerator/freezer (now a boat anchor) with Sub-Zero. Not too much more money than Dacor but they continue to make parts available for twenty years following model retirement. That is the kind of company that I want to do business with.

The range cost over $7,000. In the first 2 years multiple malfunctions in the mother board, the convection oven functions, and had to hire a local company to repair. The Dacor company did not care. Called them multiple times, wrote them and received no assistance or response. Repairs cost $$$$ to fix each time something broke.

I first bought the low-end Dacor dual fuel range and overhead microwave oven. Within the time frame of 3 years, repairs to the stove cost over $2,500. The stove cost $1,800. Ever single piece of plastic on the stove cracked and had to be replaced multiple times. The microwaves handle cracked 6 times, twice in one week. The overhead trim, which is about 30 by 6 and heavy, fell off and hit me in the head while I was frying bacon. If it had hit the pan of hot grease, I would have been burned. I contacted Dacor and got the brush off. I contacted Fight Back with David Horowitz about the problem. Dacor called me back, bowing and scraping, and we came to an agreement that they would take back the stove and microwave and put the full cost towards an upgrade to their high end model. I am sure you think I was stupid but the stove cooked beautifully and I thought a stove with no plastic trim pieces would solve the problem. Wrong! The microwave control panel has gone out twice, each repair costing around $350. The handle broke 4 times but that was covered under warranty. The front control panel has died 3 times (another $350 each time). The broiler dies each time the self-clean is used and that has been fixed 3 or 4 times. Some computer board on the top of the stove has died (another $400). The enamel lining inside has cracked, crazed, chipped off and rusted. Now, the front control panel has died and so has the one on the microwave. Times are very tough for us now and I cant afford to get them fixed. I noticed that the front panel trim on the top of the microwave is starting to pop out again (plastic fatigue). Hopefully, it will fall off again while I am cooking and hit me in the head and knock some sense into me. If it does happen, I will take them to court.

I purchased this upgrade to my kitchen renovation. The stainless steel stove has a great look, but that is all it has. This is my third repair (with much difficulty). The same problem - the bake ignitor goes bad and sends gas smells throughout the kitchen. On Christmas day, after preheating the oven, I opened the oven door and the inside was one large flame. The heat was intense and my right arm got hot from the heat. I immediately closed the oven and cancelled the bake setting. When I called Dacor the following morning, I thought I was talking with a robot. No emotions, no sense of caring. They must be programmed. I got no satisfaction. I said, Do you understand? My stove went on fire and on Christmas day. My family was not sure if they should leave my house. I am extremely disappointed with Dacor.

One year ago I completely changed out all appliances in my kitchen. My favorite of the four appliances is the range. We have enjoyed all kinds of new cooking techniques. As my wife put it, I did not realize how crappy my previous range was. Gourmet cooking is what Dacor is founded on and we could not be happier with the performance. Our favorite feature on the refrigerator is the in door water pitcher. Fresh cook water that can be taken to the table and refilled upon placing it back in the refrigerator. And the combi-microwave is an incredible second oven. All products have performed as advertised and promoted, and with a three year warranty whats not to love? Thanks Dacor for making amazing beautiful appliances.

I have been very disappointed in the reliability of our Dacor refrigerator, model EF42BDCBSS, purchased in 2007. The first circuit board went out in 2008 within 6 months of the initial purchase. A replacement part could not be located. It was still under warranty so they replaced the whole unit. In 2010, we had to have another repair to regulate the temperature of the freezer. Last week (October 2012), the circuit board went out again! Even though the unit itself is less than five years old, it is no longer under warranty. Dacor goes by the original installation date. I contacted Dacor and spoke with LS who basically stated that all they could offer was a discount on the part. This repair is costing us over $650, not including the loss of food. We paid to have the part second day. When we called back the next day to get a tracking number for the shipment of the part, we were told by another representative that the part had not shipped because it was out of stock in the default warehouse. He was able to locate it in another warehouse and get it shipped the same day. I called LS back and she stated that she never promised when it would ship, but when it did, it would go second day. I would not expect this type of repair cost and attitude on a refrigerator that was over $9,000 when new. Now, I am concerned with the liability of our range and microwave, which are of the same Dacor brand. The main reason I took the time to write this email is to make retailers aware of the situation and ask that you seriously look at the reputation of the Dacor appliance line and decide if you really want to promote this product to your customers. Dacor could care less about their customers and/or reputation.

We remodeled our kitchen in 2002 and chose the Dacor 36 dual-fuel range. I was preparing a pork roast for a dinner party with the oven on Bake. The roast was just not coming up to temperature, though the display indicated that the oven was at the temperature I set. I wound up slicing the roast and cooking it on the griddle; my hungry guests were getting restless. Then I tracked the oven heat for an entire day with an oven thermometer. The oven would come up to temperature and then cool off. I sent these numbers to Dacor and asked customer service for an explanation. Believe it or not, the conversation was--Dacor: The temperature is going down because the fan is coming on. Youre not supposed to use the Bake setting, but only the Convection Bake or Pure Convection. Me: Why is the Bake button there, then? Dacor: Were taking it out in the next production run. (This hasnt happened. My sister-in-law bought a Dacor last year before I could warn her and the button is still there.) Also, after using the self-clean one time, I noticed a crack on the inside of the oven door, starting in the corner of the window. The inside of the window is now permanently spotted with baked-on grease. Now my oven does not work at all. The repairman says that the circuit board needs to be replaced, and if Im lucky, it will work for a couple of years. The repair will cost around $700 including labor. The repairman told me that some repairmen in our area will not even work on Dacors because there are so many problems. Im considering replacing the stove... a very expensive mistake. Beware of Dacor products.

Eight months ago I renovated my whole kitchen with all Dacor appliances, cooktop double wall oven, refrigerator and dishwasher and I could not be more pleased. I wanted to wait a few months before I wrote this review in order to make my review more accurate. I love the modern design of all the appliances. The refrigerator is nice and roomy and the cooktop has been very reliable. Dacor products cost a bit more but they are well worth the extra money!

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

For the second time in 7 years our Dacor ERD 48 Range has failed us. Just in time for our New Years Day dinner. Neither of the two ovens will heat. We are now encountering the exact same problem. We spent $1000 the first time replacing the board. We cannot afford to do it twice.

We purchased our fridge for $9,249 in September of 2016. By the beginning February of 2019 the fridge stopped working completely, I called Dacor who sent out a technician to determine the problem. The technician said the compressor had failed and needed to be replaced. A week later we found out that Dacor no longer makes the particular compressor I need. I have now been living without a fridge for 3 weeks and Dacor doesn’t seem to care at all. We have 3 children and are currently living out of a cooler with ice. I call them and email them every day begging them for a resolution. They are a avoiding me. I believe they owe me a new fridge and they don’t want to do it. We saved long and hard for our expensive appliances and it’s absolutely heartbreaking to have this useless fridge stop working after 2 years, and Dacor seems to not care.

I purchased the Dacor panel ready refrigerator and freezer column 15 months ago. The refrigerator stopped cooling -- in 15 months! These were 8k each!!! It had now been over 2 months without a working refrigerator and no end in sight. I will never ever purchase one of their products again! They replaced the compressor and 3 days later it stopped cooling again. What a joke! DO NOT BUY DACOR!

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

I was and, I repeat, was a loyal Dacor customer. I gutted and rebuilt a kitchen 9 years ago and purchased a Dacor stovetop, oven and microwave. I remodeled my new house 5 years ago and again purchased Dacor stovetop, oven and microwave. Consumer reports provided favorable reviews of the appliances I purchased below.First red alert: The oven Model MORS130S and Microwave Model DCM 24S LED did not match. The microwave was green; oven was blue. The brochure was in black and white so there was no way of knowing that aesthetically they were a mismatch ... it was very sloppy(!) and very deceptive by Dacor. I mean when I waited weeks for my appliance order and the oven is already installed with a big fat ugly LED screen, what was I supposed to do, yank it out and start all over again? This was disappointing!Next, I was simmering chili on the stovetop (5 burner, gas) and, lo and behold, 18 flames started exiting through the turn knobs resulting in a meltdown. The gas was leaking through the tubes underneath the stovetop. I just happened to check the chili while I was gardening to watch the house almost burn down and btw, it was difficult to put out the flames because the natural gas was leaking under the unit. Seriously! I called customer service and they got hopping right out to fix the issue. This scared the heck out of me. It is negligent to have a product like that on the market.After about 13 months into the life of the Model MORS130S oven, the touch panel failed emitting a CO1 error message. I was told it was $140 to fix it and that the panel was defective, great quality there, Dacor. And the added joy to the CO1 error message is that the unit beeps intermittently all day and all night long unless the power to the oven is killed. Joy... now another issue - Model MORS130S oven LED lights are burning out. Seriously, what else will there be? Now its $175 for LED panel and another $100 to install by an authorized Dacor service man.So I called Dacor back again today because the LED light out was annoying me. They offered nothing. To be fair, my appliances are out of warranty but seriously, Dacor nearly burned my house down. They should be winning me back as a customer if they really cared about their customers and having long term repeat business. Never again, Dacor, never!

Purchased a house with Dacor 2 Built in 30refrigerators that suppose to be under additional 1 year warranty after 2 year initial warranty expires, Both units were registered online and still showing being under warranty and the company refuse to take care of the issue. This is not how you treat customers and it tells that it does not matter if you buy $8000 refrigerator, you as a customer does not really matter. I am in the process of building another house right now and I was considering spending over $40,000 on Dacor appliances and that will definitely not happen since the company refuses to honor the warranty that is still active over broken door spring. What a shame!

The oven temperatures fluctuate while baking. The company was at first responsive. They replaced the oven controller and the temperature sensor. This did not fix the problem. When I called and left messages, there was no call back or response. Very poor customer service.

We thought we bought a quality product when we remodeled our kitchen two years ago and put in a $3000 30 inch wall oven from Dacor through their dealer Friedman’s in Knoxville. We had heard for years that their products were top notch and high-quality. I find it interesting that the oven has a self-cleaning function. However Dacor Technical advised me that if you use the self-cleaning function you will create too much heat and destroy the motherboard. Wonderful input after the fact. The oven now does not keep a correct temperature and we are advised that our oven is two years old and out of warranty and we should not have used the self clean function. Really? Why is the button even there. Do not under any circumstances purchase any Dacor product. I feel comfortable in saying Samsung will add absolutely nothing to the quality or service. The lack of customer care and concern is beyond reproach. One star rating is way too generous. How do you just walk away from your products. We used our clean function exactly once and nobody ever said it was a self destruct button.

My Dacor wall oven does not heat. It is 6 years old and barely used. The technician is waiting for Dacor to get back to them to fix the problem. The technician has done everything they can and it has been four months and Dacor is not responding to fix the issue as its a Dacor problem not a technician problem. (Its a control interface issue, the relay board communicating with machine is not working properly.) I have done my own investigation and they do not reply to customer service e-mails, there is no phone number to talk to someone who could help, just a receptionist who says after 7 years we dont fix Dacor. Again, my oven is 6 years old. I would not purchase this high end product or any product from Dacor ever again.

The refrigerator was installed in April 2017, a $20,000 purchase. It had problems from the beginning and theyve only gotten worse. The unit was replaced (not the exterior, of course) during the first year. And now, less than a year later, it is not working once again. Weve been waiting over a week for a service call and have lost thousands in groceries - have had to eat almost every meal elsewhere - and have not received a single response from their service department. I will NEVER purchase another Dacor product again. I am preparing for legal action.

I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.

Have had an on-going issue trying to replace an oven door....since early December 2020. Have gotten a continuous run around regarding status of new door and shipment of same. Friendly Customer Service Reps do nothing to solve this issue. The oven door is designed not to be repairable or user friendly. Poor support and steady excuses have created another DIS-SATISFIED CUSTOMER!! AVOID DACOR!!

I purchased the 30" All Gas Heritage Range, the Convection OTR, and the Counter Depth Refrigerator! I am obsessed with all of these gorgeous Dacor appliances! From the brass caps on the range, to the chilled water pitcher in the door of the refrigerator...Dacor has thought of it all! I have enjoyed cooking more and would recommend these products if you are wanting to update your kitchen appliances!

In August of 2005, I purchased a Dacor pro range. In December 2005, the control panel began to blink and lose display. Dacor gave me names of 2 authorized repair people. After several visits by a repairman, I phoned Dacor and was told to call a repairman. They obviously didnt listen to me! The repairman spoke with Dacor representative who responded that the display needed to be ‘rebooted just like a computer.’ Several times a month, I must go to the electric control panel in my basement to turn the breaker switch off and on in an effort to ‘reboot’. In September 2010, the display panel went dark and could not be ‘rebooted’. I had to replace to control the membrane at a cost of $530.69 plus $169 for labor and a service call. On Thanksgiving 2010, the ‘new’ display panel which was obviously defective, stopped working. Once again, a new membrane had to be ordered and installed incurring another service and labor charge! I sent a letter to Dacor wanting reimbursement of labor/service on original defective membrane and was advised that they warranty their products, not the service! It is now November 16, 2011 and I still must continuously ‘reboot’ the control panel! However, I spoke to an authorized Dacor repairman who told me that Dacor has had many complaints such as mine and now have a devise which attaches to the power cord and filters out the ‘noise’ from other household items which disrupts the control panel on my oven! Is there a reason why Dacor is keeping this a secret? Do they not want to make their consumers happy? I cant wait to be rid off this appliance and all association with the Dacor company!

We bought a whole new kitchen's worth of Dacor appliances - the Modernist line. It's too soon to review their performance, but so far they work well and look fabulous. Most importantly, I had an issue registering my appliances for warranty. I sent an email and not only did they resolve all my issues, registered everything for me, they also notified me I was eligible for an extended free warranty program, and they set it all up for me without any effort on my part. I wouldn't have even known if they hadn't done it for me. So far, I'd say that they have stellar customer service. When researching online before making the choice to go with Dacor, I had trouble finding information and reviews. I wanted to make sure and share my good experience since all too often people only share when they have had a negative one. I hope this is helpful to someone looking to buy!

We remodeled our kitchen in 2016. We chose Dacor 30” range. The gas oven has been a disaster. After less than a year, it wouldn’t heat. They replaced it, same problem. Replaced the igniter and valve, same problem. Now they will do nothing and say we’re on our own. Problems with hood and fridge too. Stay away from Dacor at all costs!

We purchased a Dacor Double Wall Oven in late November of 2019. I liked the oven and it functioned well until October of 2020 when the oven quit working due to a control panel issue. We were told the part was on back order. I continued to check with Dacor customer service and was continually told the same thing -- it was on back order. Never once did they call me to give me an update.In December of 2020 when I called I was told there was an update. The part was no longer on back order it was no longer in production, they no longer make the part. They would review the file to see if they were going to give me credit for the oven or get me a new oven. I contacted them again today and was told it was still under review and it could take them another couple of weeks to decide what to do. I asked to speak with a supervisor but was told that there was not one available. The person I spoke with today said that she would call me next week to give me an update. I appreciate her concern but that does not get me closer to a working oven. I would not recommend Dacor to anyone, customer service is terrible.

We got a U43 relay error on our Dacor oven of 4 years. When we finally add up the cost to replace the part, it will exceed $500 and Dacors only response is, Sorry, it is out of warranty. Of course I do not understand why a relay board on an oven would short out after a few years. Not happy and would not recommend the manufacturer.

I purchased a Dacor Refrigerator about 4 years ago and have had nothing but constant problems with it over the years. Finally they agreed to send me a new refrigerator, and now after five months I am having a major problem with it, and have been trying for 3 hours to get a warranty authorization from them so I can have a repair man come out and stop a major leak that is now leaking into the condo below me. I am so disgusted with their products and their service that I really would never advise anyone purchasing a Dacor product. If I could I would buy another brand then be done with it, but this was a $9,000.00 refrigerator - CAN YOU IMAGINE THAT???

We remodeled our kitchen less than 5 years ago. As we have owned restaurants in the past, we wanted commercial quality appliances. I was looking at Sub-Zero and Viking or Wolf. Unfortunately I took my Home Center convince me to purchase A Dacor package. That was a mistake. Even though these appliances cost as much as the those brands, the quality is not even close. After spending $22,000 on appliances I have quickly discovered that these appliances are junk. First the microwave began to arc and nearly caught fire. Even when they installed my cooktop. I noticed that the burners in the middle were marked incorrectly and the blue LED indicating the burners are on was burnt out.After only a few years, now my ovens are not working. And right before Thanksgiving I am without ovens. My old ovens were almost 50 years old and worked fine. These $6000 plus ovens are not even 5 years old and are down. I am kicking myself for not going with my original plan. If you are considering Dacor, I would not recommend.

Dacor range - After I posted my comments on August 8th, I was contacted by Dacor customer service immediately and the new part was sent to me free of charge. I do have to pay the labor, but the part was what was expensive before. They did give me an explanation as to why this was happening - the hinges on the door wear out and the door doesnt shut properly so that heat escapes. Should this be happening with a stove that was this expensive? I dont think so, but I am happy with the customer service I received from Dacor this time.

I spent a lot of money buying a Dacor double wall oven because it was supposed to be top of the line and dependable. Now, the circuit board needs to be replaced and the oven is just 5 years old! This seems absolutely ridiculous for an oven this young to have such a major problem! I am very upset about all the money I am going to have to spend to fix it. Ive never, ever had any oven problems with other brands like this in my life. We remodeled our kitchen and I thought I was getting something better and now I realize that this brand is not living up to my expectations at all! I am using an authorized Dacor repair company and they told me that they are seeing lots of problems with this brand. I do not recommend this oven to anyone.

I bought a Dacor appliance package for a new custom home which costs over $30K+. Every single piece of appliance is defective. I am OK as long as Dacor can fix or address the issues but it takes them several visits, put the appliance out of order and fixing it does not happen any earlier than 8-10 Weeks. Imagine you living with a fridge, microwave, range and oven for 10+ weeks. The column freezer stops making ice. I call for service and tech informs the lever was jam and he fixed it. Wait 48 hours.After 48 hours still no ice. Another call and after a wait of 3 weeks another visit and diagnose need new part. Wait for part 4+ weeks and another 3+ weeks for replacement. Fridge does not cool and maintains temp 45 degree+. Service tech showed up 3 times and promised it is fixed. Have thrown out thousands of dollars worth food. To date I dont have it fixed. Waiting for a part, tech not available scheduling issues etc. To date I have been out of fridge (8/12/2021) 9 weeks from I made the first call. Currently I have a tech scheduled for 9/1/21.This is not the end. Microwave will run normally and wont heat the food. After several phone call and waiting they figured the door pin was not connecting properly and need parts to fix. After 10+ MONTHS it looks like it is fixed. The range control panel is hanging from underneath and no one seems to care to fix it. Every time I call they tell me its normal. I believe Dacor has not QA/QC in place prior to shipping the appliances to customer. Worst experience ever. If you need more details do not hesitate to call me on **. I hope you run away from Dacor. Dont even consider this option. I have a track of all phone call and email and timeline with Dacor service. I am planning to file a lawsuit and recoup some of the costs and losses.

Ive had this range for two years and am replacing the control panel for the second time. 1st time during product warranty and second time out of warranty. The range is beautiful but apparently the electronics are bad. And to add insult to injury Dacor doesnt stock replacements but has them assembled when needed. Estimated wait time for a new panel is 3 weeks; so no oven for 3 weeks and now not a lot of faith that the new board will be any better than the last one.

Would highly recommend not spending the money on Dacor. We spent big money on our kitchen hoping for years of trouble free service. We can no longer get parts for our Dacor gas stove/electric oven. The burners click for 2 minutes when you start them. We have gone thru 5 circuit boards. NO LONGER AVAILABLE. The oven light goes on and off by itself. Etc. Etc.

We bought our house in 2010 and our Dacor stove was supposedly newer. When I went to clean it, I found loose screws in the bottom. Apparently, the convection element is loosing its screws and washers. Ive had this appliance fixed once already when the cooktop kept clicking. The black plastic around the controls cracked mysteriously. It takes 3 hours longer to cook a turkey than it should. This is a strange stove, which supposedly cost a lot. I wonder if a convection part missing two screws should be used?

I had an issue with the wall oven light on my Dacor Preference double oven. To make a long story short, after contacting Dacor directly, they made sure that the unit was fixed by providing the part directly to me and confirming that the local repair company would be willing to install it. The oven is 8 years old and in the end, what I spent seemed reasonable to get a fully functioning oven (membrane switch). They were prompt, personal and courteous in their response to me. I came away feeling that Dacor takes pride in their history and their products! They also cleared up some misconceptions that I had regarding the status of their company. Although it was frustrating to have an appliance not work properly, I feel that the customer service Dacor provides makes their company one worth sticking with. That makes a big difference in todays impersonal world.

I purchased my Dacor range in 07. After running the self clean cycle today, my oven wont heat up using convection or regular bake. Keep in mind, I had the entire electronic guts of the oven replaced in March 2011, 6 months ago after the same full failure. I paid $6,500 for this appliance. I wish I had my old GE oven back. This piece of equipment is only 4 years old. My husband and I dont use the oven often. What a huge disappointment! I will likely spend the next few days on the phone with customer service.

We got a Dacor oven and microwave wall mounted Unit 7 model DMT 2420S when we remodeled our kitchen. I have had problems with the microwave with sparking on and off. I have stopped using it as I am worried about a fire.

We moved in our new home in June 2019. We had purchased 2 Dacor dishwashers, 2 ovens, a gas cooktop and a microwave. All the appliances are beautiful. That said, both of our dishwashers leaked so bad we had to stop using them as they were damaging our wood cabinets and floor. Dacor sent service persons out after multiple calls and replaced the seals, but they still leaked. Our cabinet company that sold the Dacor appliances stepped up and replaced them both with Bosch dishwashers.Our Dacor Refrigerator went out in mid February and will not cool anymore. After 2 hours on the phone with a Dacor representative, we finally were able to schedule a service person to come out a week later (Dacor has very few support companies so dont plan on anything happening too soon when there is a problem). Was not able to repair the fridge and said it could be another two weeks to get the part and return. That said our service person is a great guy and cares, but has to rely and wait on Dacor for responses and parts.Our ovens take twice as long to cook as any other oven we have ever had. We are asking them to look into that as well. Overall, very disappointed. We understand having problems, but expect Dacor customer service would be much better and support their own field service persons and clients or at least act like they care. Not looking forward to calling them back to see why we need to be without a fridge for 3-4 weeks total....

It give the peace of mind, knowing that having a Dacor cooktop (RGC365) I have one less thing to worry about it. Food is always on time, and my wall oven is so simple to use and clean. Like I said one less thing to worry about it. I been a Dacor customer for over 12 years. There is no need to look any farther. My next kitchen will be a Dacor Set.

I emailed Dacor for information about how to get my range fixed and was amazed. My questions were answered complete with numbers for model and needed replacement parts along with contact information for local service folks. Amazingly good service. Bravo, Tori **! Give that woman a raise!

My oven would not work. Neither the broiler nor oven element would heat. The dealer from whom we purchased the range had gone out of business. So, I wrote to customer service on the Dacor site. Dacor customer service was back to me within 24 hours with a suggestion on what might be wrong. My husband followed the easy directions and my oven is now working! I am very happy with the prompt reply from Dacor customer service. They even provided a dedicated phone number if we had problems.

48 in. Range - Wish I had read reviews first would NEVER have purchased Dacor. Paid almost 11,000.00 for a range so many issues they replaced it. New range came with 7 defects. It has been over a month and nothing has been done about it. Everyone keeps passing the buck and I am sitting with an high end expensive product and no help from Dacor. I am being very patient but also very frustrated at this point.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

Purchased Dacor Wall Oven EO130SCH in 2011. Rarely used, so never used the self cleaning function. Occasionally wipe with microfiber cloth, eco-friendly cleaners like vinegar and Bon Ami and elbow grease. First problem in 2017 when the oven would not heat up, just before I had guests coming to stay with us. Dacor repair personnel could not make it out for a few weeks, so repaired the issue myself by resetting the thermostat with some creativity and effort. Next problem in 2018 with a U43 relay board error. Can use it for a while if turn off the power to the fuse box for a while, but in 2019 it also started making a clicking noise, and basically not functioning right before I needed it for a party. Cant replace the relay board (which costs more than $300 for the part itself) without pulling out the oven. But why is the relay board failing so quickly? Is there a fan cooling issue? Have talked to Dacor. Poorly designed, poor quality. I would never recommend Dacor.

We did a complete kitchen remodel in 2007. I wanted top of the line appliances, and I liked the look of Dacor. I spent over $10,000 on a refrigerator, oversize dishwasher, microwave oven and a warming oven... (I know). Within 16 months, everything started to fall apart. Of course it was over the one year’s mark so there was no replacing of the units on the manufacturers part. I have since replaced the motherboard on the dishwasher twice... total of 3K in repairs! I cant replace the dishwasher because it was oversized and we built our cabinets around it and no other company sell an oversized dishwasher. I have replaced the microwave oven with another one that looks just like it because for some reason it fried. The refrigerator constantly rattles and my husband and I are at our wits end because of it. The only thing that hasnt fell apart yet is the warming oven. Probably because we dont use it. I wouldnt recommend it to anyone. Its a total waste of money. Next time Im buying Kenmore. My old Kenmore is sitting out in the garage being a good and faithful second fridge.

Replacement light for the oven - I could not find anyone that carries the halogen bulbs for my oven and called Dacor parts line. The bulbs come in a package of two. They were $79.95. I was told I should have called two months ago, that they were $29.95. So would I buy another Dacor Appliance? I think not.

We had misfortune of owning whole suite of Dacor appliances for about two years now -- Cooktop, oven, microwave, and hood. The Ovens motor burnt out after few months of operation - This was covered and repaired by Dacor. Now Cooktop - Dacor Distinctive DRT366S/NG - just exploded with fire when we were cooking one night. This was very scary and dangerous situation. Dacor acknowledges that there was issue with this particular unit but they will not look at it or help us fix it. If you pay 5 times the price of a regular cooktop you would think that a company would have integrity to look into cases like fire and explosion to make sure these things not happen in the future but when they even refuse to look at the issue that tells you that they do not care. Imagine if GM/Ford told their customers that manufacturing faults are not covered anymore since the cars are out of warranty. This has been worst experience ever and we will never ever buy or recommend buying Dacor appliances.

I purchased most Dacor appliances when I built my home in 2015. Their induction cook top and dishwasher kept breaking down one by one. The first time the repair service was done well. Early 2019, their cooktop broken down again and I still have the half broken cook top for almost 4 month now. We have been emailing back and forth, firstly Dacor promised to mail me the parts, but then a different customer rep reached out saying I have to take the broken parts out and mail it back to them before they can send me the replacement parts. That means I would have to live without a cook top for a while. There is even no estimation when I will have it fixed!! Dacor dont value their customer and Im comfortable to say it is the worst product quality and service I have experienced in my lifetime. Never recommend it to anyone!!

My stove is 3 years old and I have had to change the LED lights on the burners 5 times. One of the burners warped and was changed. The computer went after 2 years, now I have a gas leak in the burner hose. I have bought the extended warranty. I would not recommend this stove if you like to cook. Just make it look pretty in the kitchen!

Most of my life, Ive always bought pretty low end appliances, and theyve always worked pretty well. When we remodelled our kitchen, we decided to go with a high end Dacor stove, and its been nothing but trouble. After just a few weeks, the igniters started to fire constantly on some burners. It was still under warranty, but it was very hard to find someone to honor the warranty. We got that fixed, then the oven light started to come on and off randomly. After our experience with the first problem, we just disconnected the light and let it go. A few months later, the bottom shelf jammed, and there was no way to collapse it to fit in the oven. This product is total junk. Dont buy it!

Dacor ERD30s06BK/LP - thought reputation was good. Quality seemed outstanding. Like: Appearance; Dislike: Performance, Reliability, Serviceability, Quality of parts, Availability of parts. In a word: Dont buy a Dacor! Ive learned that if you have a repair person/organization you can depend on ask them to suggest the best appliance based on their repair experience and their ability to obtain parts. Dacor has already replaced range once. Oven interior cracked when self-clean was used. Stovetop burner ignitors frequently continue to spark after flame is established. Stovetop burners will sometimes extinguish when flame is low. This experience showed me that just because an appliance is expensive, it doesnt mean good performance or high quality. Because of the cost of replacement we have lived with the Dacor until the next major repair is not possible because of lack of available of parts or cost.

I bought the refrigerator less than a year for over $4,000 and the vegetable drawer chipped. When I called Dacor, I was told that it was a cosmetic issue and was given a number to call and order the part. For a refrigerator less than a year and costing that much, I thought it should fall under its warranty. Another issue is the ice maker. It wont dispense ice and I have to always pull the ice bin and put it back in. The Dacor customer service said that its because air gets into the ice bin when I dispense ice and thats the solution. Once again, for such an expensive refrigerator under 1 year old, I would think customer service would be more customer oriented. Never again!

This posting is in response to my original post regarding the Drain Pan heater issue in our Dacor refrigerator. My refrigerator was repaired on 10/16/2012 at no charge to me. My refrigerator is out of warranty, but Dacor stepped up and repaired the issue. The customer service I received was second to none, and I would like to thank James ** for that. Great customer service instills confidence in your product! Thank you!