Beware of Electrolux/Frigidaire french door freezer/frig. I have had nothing but problems with my unit. From the day it was delivered it has had door sealing issues which lead to me loosing all my food in the freezer twice. The back of the unit has a water leak through the ice maker lines which has frozen up and rusted the ENTIRE back panel of frig/freezer. The temperature control panel goes haywire and change the temperature which leads to food going bad. I contacted Electrolux customer service as well as their corporate office in Sweden. They basically told me they would do nothing to assist in rectifying all my issues. I even had the repair company that was sent out through my extended warranty company (Lowes) tell me the unit needed to be replaced but Electrolux still did nothing. I will never buy another Electrolux/Frigidaire product again!!

6 Appliances, 12 problems, expensive solutions: We built this new home about 5 years ago. Its just the two of us and our dog. In the past 5 years we use the home about 7 months of the year. Every single appliance has had problems, too many to outline. Some of the problems Electrolux has no fix for other than expensive parts to fix parts that they knew did not work. More problems are on the way, as our microwave has stopped rotating and our freezer is making a funny noise as well as the fan in the convection oven is making sounds that it did not make before. These are all top of the line appliances that should last more than a couple of years of use. However Electrolux does not agree or care. I am going to start a class action lawsuit in Canada against them, my email is **. Write me if you would like to join in.

3 calls, 2 separate trips to fix our Frigidaire dishwasher which Electrolux does the installs for on new homes. 3 times the dishwasher has flooded our kitchen floor and all we get a substandard fixes and trite customer service. The home builder said after three times they are supposed to replace the appliance and Electrolux does not want to do that. They only want to send someone out to fix again. Electrolux is only in the business of warrantying and not resolving issues. Dont give them the time of day. Save your breath even if the warranty service is free and go buy a new unit from Lowes or Home Depot.

In 2011, my wife and I installed Electrolux appliances in our new home: Range model EW301S65JSA; Dishwasher model EIDW6105GS1A; Microwave model E124M0451BA; and Refrigerator model EI28BS56ISD. To say that we have been disappointed would be an understatement. Over the past 3 years we have resided in the house for approximately 20 months. During that time, every one of the appliances has failed.The refrigerator stopped making ice. An Electrolux-certified repairman replaced the control board twice, replaced a faulty solenoid once, and finally replaced the entire refrigerator with a new unit. The microwave display failed after approximately 9 months, so that we are unable to read a portion. Three days ago, the dishwasher stopped in the middle of a cycle: all lights on the pad on the top of the door remained unlit; no lights appeared on the panel behind the kick plate at the base of the unit; turning off power for 30 minutes and then turning back on produced no change.The range has occasionally beeped and flashed an F11 warning, which we have resolved by turning off power for several minutes then turning back on. Today, the F11 error and beeping appeared, and after shutting off power for 30 minutes the error continues. To summarize, every Electrolux unit we purchased has let us down. Currently, two are not functioning. We will have to pay the exorbitant cost of repair. Sadly, it seems we will have to replace the units sooner than expected, and with appliances that have a better track record than Electrolux.

Stay away from buying this brand. I purchased a Microwave/oven wall combination that I custom made my kitchen cabinets around. Literally after 2 uses, the interior blue coating started flaking off. After about 10 uses the whole bottom of the oven is completed raw. This makes cleaning the oven impossible as its now a very rough texture. After many calls and emails and complaints about the blue enamel flaking off and flying around the oven when operating, they stated there is nothing we can do because its a cosmetic issue. Electrolux told me to contact a appliance repairman which I did.After inspection he told me, There is absolutely nothing I can do with this. It cannot be recoated. Perfect!!!! Now what! I have a brand new oven that is ruined after 2 uses and there is nothing I can do. Buy any other brand but this one. Its a joke, and the only thing I can pray for is not getting cancer from the enamel landing on the food that is cooking in the oven. Dont buy ELECTROLUX, there should be a warning label on this brand.

My husband and I have had nothing but problems with our Electrolux refrigerator. We have had the ice maker serviced numerous times. Now it’s out of warranty and have paid 800 dollars to fix something that Electrolux knew could not be fixed. Now Electrolux won’t help us on a refrigerator that we bought for 3700 dollars. Electrolux won’t help us at all. Electrolux is a terrible company when it comes to customer service and Electrolux does not stand by their product. Electrolux need to understand if you piss off consumer we will stop paying your product.

Their support is super ignorant and useless. We paid their expensive insurance and their unit broke. We are almost 2 months without a working unit and literally have spent close to the same amount in getting our clothes laundered vs. buying a new unit. So frustrating. We have a child that needs sanitized clothes due to a health issue. Their support is so ignorant and do not care. They got a part in and scheduled the first appointment, took almost 1 month. Then the guys got here and said, Oh the part is broken. So you think they would expediate, right? Well no, now we are waiting another month. DO NOT BUY THEIR PRODUCT OR EXTENDED SERVICES. HORRIBLE COMPANY.

Weve had these appliances for about five years now. Weve had major service on the refrigerator at least four times. The ice maker has been replaced twice and is currently not working, the drawer guides on the main drawer in the refrigerator area have had to be replaced and the temp sensor had to be replaced. The spring on the dishwasher door broke off its mounting plate, the door handle broke off of the microwave, and a year later the entire door assembly has fallen apart. They look pretty nice and the dishwasher is quiet, so Ill give them one star but these are just not well-built appliances. Save yourself expense and frustration. Look elsewhere...

I moved into my new home last year. It was furnished with various Electrolux appliances, refrigerator, stove/oven, microwave. We decided to utilize the self-cleaning feature of our Electrolux oven model #EW30DS65GS. Well the self-cleaning feature worked fine but then the upper oven wouldnt work. It only stayed at 100 degrees. So I researched the issue and found that its a problem common to your dual ovens, they overheat and blow a fuse, blow the thermal control and may only need the reset the button. The button I understand is located in the back of the oven and were unable to get to it since its built-in and glided onto our Kitchen counters. This has been so frustrating!The manual doesnt warn you that there would be a problem with the oven when the self-cleaning feature is utilized. Had we known, we would have never used the self-cleaning feature. Now I have a nice Electrolux dual oven but the upper oven doesnt work. I think that Electrolux should provide concessions to people that have these products and cover the cost of the repair. It doesnt seem right that a common feature as self-cleaning would result in disastrous consequences when used. It appears that this is a manufacturing defect with the oven. I implored the company to assist me with this repair so I can take full advantage of my oven. It really is a nice oven and its a shame that it cant be fully utilized as intended. I spoke to customer assistance several times and emailed them with no avail.

We have an entire kitchen outfitted with their top line appliances since May 2010. The cooktop hybrid no longer works and requires a $800.00 repair, the wall oven is missing screws, the dishwasher was replaced in the first 6 months and has had 3 repairs since. Today it is Jan 2016 and my dishwasher is broken. Angry yes. I will never buy another Frigidaire owned company product. I owned GE previously and never has an issue. Electrolux avoids their repairs by allowing third parties fix things they are not trained for. Third party repairs do not remove a broken cooktop. The homeowner must do it in order for them to repair. It is insane to think the repairman will charge you money just to write notes, not touch the cooktop and expect you to pay $200.00 for walking in your door. I am so disgusted with Electrolux. I now must shop for a new cooktop. I paid $2500.00 in 2010. I am going back to a gas stove because It is more reliable than any fancy oven that has a digital electric panel that malfunctions.

We bought the Electrolux washer and dryer that said it had fast wash and fast dry. We were planning to buy Samsung as we had this brand before and it worked great. We went to Bad Boys and they persuaded us to buy this brand mainly because of the fast wash and dry features. The washer was fine but the dryers fast dry feature does not work at all. Garbage. We told Bad Boys that we were not happy and they sent someone to take a look. They said that there was nothing wrong with it and that that is how it was. Neither Electrolux or Bad boys did anything further to help us. We spent over $6000 in appliances and no help at all regarding this issue. Terrible customer services on both parts. We will NEVER ever buy this brand again.

We upgraded our kitchen appliances to what we thought were top end appliances - Electrolux. Firstly the dishwasher. Turbidity module went at 14 months and door leaked at 18 months. Module was replaced and door seal replaced. It still leaked. After reviewing similar experiences and complaints we cut our losses, scrapped it, and bought a Kitchenaid. Beware of the razor sharp metal edges when you try to remove it. The quality of the oven is no better. The oven door does not close tightly causing the light to stay on. Apparently it needs new hinges or possibly door. Needless to say, based on our experiences we will not purchase any more Electrolux appliances.

We bought an Electrolux wall oven 5 years ago. At 4.5 years the element and fan needed to be changed. At 5 years the control panel completely died. For almost a month I chased customer service to fix our oven. I wrote 2 complaints on their website with no response. I rang the customer line over 8 times. I spent hours and hours on hold. I received two callbacks that came at a time I was unable to answer so I had to wait on line for ages again just to get through. After waiting a week for a technician to come out, we were told the part needed to be ordered and would be another week. A week later, we were called 20 mins before his arrival to tell us it would be over $650 to fix including the call out. I refused to pay this amount. The oven is only 5 years old. I was told by customer service that because it was 5 years old then parts would breakdown and that I was not obligated to get them to fix it and could find help elsewhere! What a joke! Who buys an oven to last just 5 years!! I told them that after 2.5 weeks without an oven and multiple calls and complaints and emails I would not pay this amount. They agreed to a staff discount amount, however, the part needed to be ordered AGAIN (despite the fact the technician had it in his van ready to install that day), and then once the part arrived we would need to arrange an appointment for a technician again, so another week would go by with no oven. At 3.5 weeks we finally had the technician fix the oven. After my first couple of calls, I insisted on speaking to a manager about this matter, however, despite my complaint being escalated not once was I referred to a manager. I was told at one point to go out on the weekend and buy a new oven and they would give us a $600 discount! Not only would I NEVER buy Electrolux again, I also did not have an easy $2000- $3000 laying around to buy a new oven this weekend and pay for installation! What a complete joke! Not once did Electrolux care about the customer. Not once did they make it convenient of us. Not once did they escalate my matter to a manager. This company needs a serious look at their practices and a huge overhaul of their customer service line. I told they could not transfer me to the manager because they do not have the phone facility to do so! I was also told that even if that first technician installed the new control panel he had in his van, that I would have to pay full price. Why, should I the customer, chase all of this up because they do not have the correct technology or facilities to do what is convenient and right by their customer? They are a HUGE company selling electrical goods but do not have the most basic facilities to transfer phone calls or arrange for a reduced price with their technicians. NEVER BUY ELECTROLUX.

I bought the big expensive Electrolux washer and dyer. The big stand up kind with the doors on the side, with the window in the door. I love the washer but the dryer does not dry well and the wrinkle release is useless. To make matters worse some moron designed the filter inside the door to be flat so clothes just sit on the ledge and wrinkle terribly. It is a really stupid design!!! IT should at least be at an angle so some of the clothes do not just sit on the ledge, there should obviously be no ledge there!!!

French door refrigerator - This has been the worst appliance ever created. We purchased in the late Fall of 2011. Very soon the plastic grey trim popped off the freezer door for no reason. Just two adults live here so no wear and tear. Not happy about it but taped it on until finally giving up on tape holding. Customer services response was lame and we were not willing to pay for their ridiculous fix so I would have to live with this aesthetic. Then we began having issue after issue with the ice maker. Grinding noise, not making ice or it all freezing together -- on and on and it never got fixed. Repairman has been out 3 times in past 2 months. He was back yesterday and we pulled the fridge from the wall and we were horrified. The back had a big block of ice protruding. It had sweated and rusted out the entire back panel. The insulation was shot. This is nothing more than a boat anchor now. We paid a lot of $ for an appliance that didnt even last 6 years and weve hated it since about a month after purchasing. We have lawyers in the family and were planning on initiating a class action suit. I would use an Igloo cooler before I would ever consider an Electrolux refrigerator or anything! They dont stand by their product and they shouldnt be allowed to get away with these continued issues. The fridge should be banned from further production and the company should close its door if they cannot remediate the problems and compensate customers for these losses. We now have to buy a new fridge after spending approx $4000 less than 6 years ago.

We have had to replace the upper inside blue liner twice as the porcelain or wall burns totally through. This is a $3000.00 plus oven and we now have been waiting over three and a half months, as ELECTROLUX has them on backorder.

We have a whole kitchen set of Electrolux Icon appliances. Purchased in 2014. The first to go was the induction cooktop in 2017. We purchased a new one to match the rest of the appliances but the top is very dark and hard to read the display. In August of 2019 the dishwasher leaked and ruined our kitchen island and hardwood flooring. Total bill luckily covered by insurance was $30,000. The dishwasher itself was very poor quality. We had to rinse and scrub our dishes before running through the cycle. We changed brands and new dishwasher much better. Hi Now the refrigerator has rust on the inside on back panel. We’ll need to replace that. Two of the plastic drawers are broken. This will cost approximately $800 after shipping etc because we have to purchase the whole drawer and railing system etc. Outrageous!! These items have been treated very gently, only two people in the household. Very disappointed in the quality of these items.

I have a 4 year old double wall oven that I paid a little over $3000.00 for. Every time I use the self clean function, the oven door locks and then does not unlock at the end of the cleaning cycle. Their customer service rep told me to start the cleaning cycle and then immediately cancel it to see if that would get it unlocked. Nopes. They then told me to just call out the repairman on my dime.

We have a French Door Bottom Freezer stainless steel refrigerator that we paid over $3,000 for. The ice maker had problems from the beginning. First it would ice up, now it sets off an alarm saying a power failure has occurred. The repairman charges a fortune. The insurance costs a fortune. Really? A $3,500 refrigerator with this many problems & we have to pay? We are more than angry about this. My cousin bought the same refrigerator & her mother board went out! The part had to be ordered. It cost her over $600! I will throw this out the door before I will pay that much for repairs. I bought this in June of 2009 so 5 years!! Do not by this brand!! Nothing is made to last anymore. Just a rip off. Serial #4A91513407 Model #EW28BS701IS.

I will never own anything again that Electrolux has anything to do with! They have replaced my oven 3 times, my dishwasher 4 times, worked on my warming draw twice and my microwave went out right after warranty went out. Oven liner warped & porcelain popped in places. Dishwasher leaked twice & the door seal messed up. Its messed up again. The liner of oven is warped again, the seal on dishwasher is messed up again. There should definitely be a recall on these things. Electrolux did extend the warranties on them, but theyre out now. They said at one time they would exchange them for Frigidaire, but then they reneged. They were not cheap.

I purchased a new home and bought the extended warranty from Electrolux for the appliances. Within the first year, my microwave broke 4 times. On the final time, I was told the microwave would be replaced. My microwave broke over 3 weeks ago, and initially customer service said someone would get back to me within 5 business days to approve the replacement. When I didn’t hear anything for 10 business days, I called them back. I was then told to give them another 3 business days.When I didn’t hear back AGAIN, I called them and was told that these things (meaning replacing my microwave) takes time and I should be patient, and that I could possibly be without a microwave for 2 months. Does that sound acceptable?? What modern home can go without a major appliance for that long? Their customer did not care. I spoke to a supervisor who was not helpful and kept repeating the same phrase, “I understand your frustration.” However he was not offering any solutions to my problem. He did, however, tell me that if they had to ship my microwave then I am financially responsible for the shipping and installation. If you are reading this before you purchase an Electrolux or Frigidaire appliance (Electrolux provides the extended warranty) please DON’T purchase. If you have an issue with your appliance then you will regret you spent the money. Their customer service and appliances are horrible. BUYER BEWARE!

Can only wonder if the GE acquisition is a factor in the terrible cust service from this once prestigious company! Previous service calls were handled professionally and never had an issue until Sept 15 when I called cust service and ordered replacement part which covers the motor, etc on back of refrig. Unit arrived approx 10 days later damaged beyond use due to improper packaging of unit (modified box broke open, packing material missing, and unit was crushed). Called cust service back and a replacement unit was shipped out and arrived 4 days later but it was the wrong part. There are only two parts on the backside of a refrig -- the metal plate covering 90% of the unit and the cardboard panel covering the motor, etc! Called cust service again and was advised even though Electrolux rep ordered the wrong part, they would only waive restock fee and I was financially responsible for return shipment for a 35 x 13 x 5 box. Lastly, submitted online complaint to cust service expressing my disagreement with the shipping issue. Next day received email reply stating Saw you called in and matter was resolved by waiving of restock fee.I seriously question if there is some type of learning/listening disability issue (such as Attention Deficit Disorder) with the Electrolux service staff. Or perhaps they just dont care -- put in their hours and collect a paycheck and go home. Three out of four reps failed to listen/absorb what was being said and merely mouthed platitudes and repeated errors. While I was very polite to all of the cust service reps, I am thoroughly disgusted with the corporation and would not recommend Electrolux products.

I hate them! We have had them for 2 years and we have had nothing but problems, and the repair man and I are on first name bases! Last week, he was here to replace the heating elements. Today, I washed 4 loads of laundry and just put the 5th load going and noticed the screen is blank but lit up. The machine is working so far, but its not done yet either! We saved and saved, and spent $1200 per unit for this! Never again! We had a front loader before and it was fine. We have a large family, 10 kids and 2 adults, so it gets used a lot and we were told this would be the perfect machine for our family. This turned out to be the biggest mistake we have ever made! I have been sure to tell my friends and family this also! We are friends with he people that sold us these machines and I shared my complaints with them as well. I will only buy Maytag and top loaders!On top of the current problem with the washer screen, it also leaks in the front and has now rusted the front of the machine because of this. A zipper took a very small nick in the rubber gasket. This by the way is the second gasket we have had on this machine and looks like number 3 at $125.00 per gasket will be on it again! I cant believe the price we paid for these in the beginning and now with repair bills. Im very unhappy!

I am your customer and I have an Electrolux double door refrigerator. I had a service issue with you around 12 days back. I placed the complaint on your customer care number and your executive came to the house and visited the refrigerator. After that, he said there is gas related issue which can be solved easily, you just bear RS1100 for resolving out and I have paid RS500 cash in advance. He has given me a receipt also, but nothing can be done yet. The executive name was Umer from Kaisher Electronics, Laxmi Nagar. After that, I had raised once again the same issue to customer care but they did not respond to me properly so I request you to please look into this and resolve this matter at the earliest time. If the problem is not resolved within 48 hours, I will escalate the same and going forward to some legal step.

UPDATE: the company finally sent me the replacement gasket and the washing machine was repaired.

Purchased a dishwasher for a summer home and it began leaking after a few washes. Because winter came and we didnt use the dishwasher the warranty was up. During each wash water poured over the floor. Had a drain pump fixed for over $400. Customer service was horrible. Now after two years it is doing it again. Another $400. Do not buy Electrolux appliances.

A one star rating is drastically too high for a company which I would consider the epitome of Worst Customer Service ever! When we purchased our new home, our builder offered a suite of Electrolux appliances, which appeared to be a good compliment to our home. Fast forward 30 days into our new home and we are already contacting Electrolux to have our new double oven serviced. 1) Temperature settings are not accurate as things cook at different rates every time we use it (Burns one time and then the next it will take twice as long as prescribed). 2) The fan on the top quiet oven sounds more like a jet engine spooling up for operation. Both issues were addressed with Electrolux. First service call - One repair technician shows up and then proceeds to inform us that it is a two person job, thus the service call has to be rescheduled. Next call, technician diagnoses the issues and orders parts. Parts arrive about a week later...another week goes by when I find out from my wife that they did not set up a follow-on appointment, nor have they called to set one up since the parts have arrived. That was the first time that I learned that Electrolux does not even attempt to go the extra mile for their customers. I called Electrolux and set my follow-on appointment...being spoiled by other companies with exceptional customer service cost me weeks in turn around repair time. Follow-on appointment happens and the parts are replaced and supposedly repaired. Oven still spooled up as if the generators were getting ready to come online and bring the aircraft to life and the temperatures settings were still unreliable. Over the course of my first 10 months, we dealt with this issue multiple times until we hit our breaking point as each time of dealing with the oven repair was mentally and emotionally exhausting with Electrolux. (The process is not smooth...I would say broken, but I dont think it has ever been a well established process.) After the last unsuccessful repair, I contacted Electrolux customer service number to request a replacement oven...the customer service agent pushed back stating that the part would have to be serviced again before replacing. We then had a heart to heart discussion about how we were not going to be inconvenienced for another repair attempt when all of the previous attempts failed. Our request was sent to the Back Office People for review for replacement for which he stated we would receive a determination via email in a few days. Fast forward again a few weeks...I get an email from some random delivery company stating that they were shipping an Electrolux oven to my address. Yes, that is how I found out that Electrolux had decided to replace my oven...in case you are not aware by now, never expect Electrolux North America to ever go the extra mile - aka email you to let you know they are replacing your busted oven. In November 2017, a delivery driver just appeared at our house without a pre-notification and proceeded to deliver our replacement oven. He then proceeded to let our new oven come crashing down on our driveway in front of my wife, who was luckily outside watering our grass at the time. My wife was astonished that the delivery driver continued to deliver the oven...and when approached, he stated that had she not been out there, he would have dropped it in the garage and left without ever saying a word. The questionable ethics of the deliver driver spooked my wife into fear that denying the delivery would only mean that shady driver takes oven away only for same company to bring same oven back a few days later. Since November 22nd, 2017 - we have been dealing with Electrolux North America to come to an acceptable solution to have a one for one swap completed. As sadly as it may sound, I have truly learned that Electrolux North America (especially North American Liaison Rita **) could not care less about the customer and their overall experience. All attempts to have the situation addressed with a means that would put their customer at ease...have fallen on deaf ears. Electrolux customer service, as well as Rita **, will only address a rigid black and white approach of how situations are to be addressed according to a policy and will never apply the Reasonable Person Theory, which would require them to listen to their customers and understand their concerns with at least the slightest bit of compassion. Recommendation - Do not buy Electrolux appliances or appliances of any of their sister companies. If you need any repairs, you will surely regret ever making that purchase...that I can guarantee.

Don’t invest in any Electrolux appliances! It’s way too expensive and not well made stainless steel material. In less than a year the plastic around the pullout drawer broke. When I called inquiring about it, they told me I have to replace the entire drawer that would cost me over $700. The front of the refrigerator is rusting. The inside door panel is rusting and leaving yellow stains. Terrible company to deal with.

All my Electrolux appliances broke down. The dryer quit and had to replace the motherboard. The microwave broke and replaced it with another over the range microwave and the handle broke within few months. Then last week my Electrolux dishwasher caught fire. It was the motor that caught fire and spread to the insulation. The fire department came and put out the fire and whole house was damaged with smoke. Insurance is handling the claim and I had to pay the $1000 deductible and the dishwasher is not covered by the insurance. It was a loss close to 10 grand. Electrolux wasnt even ready to pay someone to come and do an inspection and I had to pay an authorized repairman to come and submit the report to Electrolux. He is coming tomorrow to do the inspection. I am really frustrated with Electrolux appliances and their accountability.

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

We've owned 3 over-range microwaves and this is our first one that is also Convection. We love it! Larger than our previous ones and much quieter! Lights illuminating our Range are fantastic! Much better than previous units. We like that the control buttons are on the bottom, much easier for shorter folks to see but they are a bit hard to press to get them to do what you want it to do. Maybe they'll soften up with use...we'll see. We do wish the Countdown Timer (which we use quite often) would beep until we shut it off when the set moments have completed. It beeps several times and that's it. If we're not around when it beeps and forget to look to see if the countdown is complete, what we have it set for could get overcooked. Minor problem though...we'll just buy a separate timer at Wallyworld or BB&B.

A small and simple to replace part (the latch for the dispenser drawer) broke on my EIFLW55HIW0 model washing machine. I contacted Electrolux expecting to be able to order the part. They referred me to their parts manual (which required going to the Frigidaire website). Unfortunately the part was not shown and I was told I would have to purchase the entire assembly. When I told the support person that I had no assembly that even looked like their parts diagram, they essentially said, well that is the parts diagram. There is a clearly labelled part number on the drawer assembly, but it does not match their parts diagram. In other words, although the model number is the same, the design has clearly been changed so that matching parts are no longer available. There is no part number for the part that is broken so apparently that was not considered a separate part.

About 3 years ago we remodeled our kitchen and purchased the top model refrigerator that Electrolux had to offer. Within a year, they replaced the entire refrigerator for free because the ice maker could not be repaired. After owning the second refrigerator for a year, we began to experience problems with the ice maker again. We had to pay $250 to have the ice maker replaced. Now, another year in, we are having issues again. The ice maker has stopped producing ice again and I have had to call a serviceman to come and repair it. This is really frustrating and disappointing. I would never purchase nor recommend an Electrolux refrigerator again. Call Electroluxs customer service was fruitless.

June 2018, we purchased a new refrigerator/freezer and dishwasher. Not even a month later the dishwasher had to be repaired (circulatory pump) and then January 2019 the refrigerator broke down (blockage in the evaporator coils). After having two different repair man come I was told the unit cannot be fixed and I will need a new one. We are now March 8 and Im still waiting for the new refrigerator! Ive lost track of how many phone calls Ive made to the company and also several emails. This has been very frustrating.

Refrigerator went out on my 32 day and it has been one hassle after another. Now after 3 months I’m still out of a refrigerator and waiting again for 2 weeks for them to come look at it again after the last 3 servicemen told me it had to be replaced! I WILL NEVER EVER BUY ANOTHER PRODUCT OF THIS BRAND AGAIN!!!! Even if it was free I wouldn’t take it!!!

Never buy an Electrolux side-by-side refrigerator with a water dispenser and ice maker. We bought one in 2011. After the first year, the water dispenser began to function erratically (the water wouldnt stop running). Over time, this problem cascaded into a myriad of problems that caused the entire unit to fail. We had paid for the extended warranty, so Electrolux replaced it. But now, the replacement unit has the same problems! Were reluctant to start the repair process, fearing this unit may also self-destruct. Our only option is to again pay $800 for the extended warranty but a good product should not require customers to endlessly invest in warranties. This product seems to have an inherent defect that the company has failed to fix. Save yourself this grief and buy some other brand of refrigerator besides an Electrolux.

I purchased an expensive fridge from Electrolux. The ice maker never worked. The repair people came out countless times. Repair people told me the ice maker is unfixable. I paid for an extended warranty being told that I could get a replacement for my fridge if it broke down 3 times within the year. When the break downs continued, the repairman told me that they are not allowed to report the appliance irreparable & that they are obligated to continue to try to repair it even though that is not possible. Electrolux basically never has any intention of honoring a warranty with a new appliance. It is all a big scam to get you to pay more money & them not be on the hook for a bad product. Very disappointing from a supposed high end appliance company. The customer service there is a joke and will be so frustrating to deal with. You will want to throw your fridge out the window. They will lie to you point blank about multiple things. Too long of a list to name. FYI my fridge has been the subject of a class action because it has been proven this ice maker is bunk and does not work. But under the class action of course you get nothing -- like $100. Nothing compared to the aggravation or the cost of a new fridge.

We purchased an Electrolux gas oven in 2013 and in October 2014, the ignition stopped working. The appliance was still under warranty and a technician came out to repair it. A month later, it stopped working again and just before Christmas a technician came again to fix it. We had to call them out 4 times by which time the ovens warranty had lapsed, so not only did they not fix it, they sent us an invoice for repairs they had not actually competently done. The technician who comes is rude and aggressive and clearly cannot fix the problem. We too, thought that paying $820 would ensure a better quality of product, but the product and their service is appalling and they have wasted our time and money. We intend to seek legal advice.

It is infuriating that a company does not stand behind their product. The interior of my Electrolux refrigerator is falling apart. The plastic supports are cracked and broken, making the drawers sit askew. Freshness of food? I have spoken to customer service twice... no help. When requesting to speak to a supervisor, I was kept on hold for lengthy amount of time only to be told that no supervisor would come to the phone. No supervisor will come to the phone? Customer service?I have been told by numerous appliance retailers that Electrolux appliances are plagued with quality issues. I purchased $10,000 in Electrolux appliances in 2012. Yes, the warranty has expired. But this is NOT acceptable. The interior portion of my refrigerator should be replaced... no questions asked. That is brand support and customer service. Own the fact that there have been ongoing issues, and work to maintain a loyal customer base. That is good business. I am a business owner. I would expect my employees to take better care of my customers. ELECTROLUX should be ashamed! I feel a responsibility to share my feeling with whomever will listen. Its infuriating. You have certainly lost this customer and I feel obligated to spread the word!

My wife and I purchased a Condo in Sept. 2016, as part of the sale the previous owner renovated the kitchen including all appliances. We filled out the warranty cards and sent them in. In April 2017 the microwave developed a problem, The service tech that Electrolux sent out (dispatcher with service company had very bad attitude) claimed it needs a new board. Now Im told the appliance was made in 2012 and parts are no longer available (although their rep is still trying to sell me an extended warranty). Although recently installed and warranty filed Electrolux say they cant repair and refuse to replace the unit. I am upset that the units were even sold and installed with that age on them but now the warranty isnt honored... They say the customer is their priority but not from my point of view. Will never buy or recommend an Electrolux or Frigidaire product again.

We outfitted our entire home with Electrolux appliances. Since that time (June 2016) we have had nothing but problems with them. The circulating fan in the refrigerator failed within an year. Now we have to replace the door gasket on it. The door handle on the microwave broke completely off in less than two years. The control panel on the dishwasher had to be replaced in less than a year. The gas stove had an igniter failure. The freezer section door handle of the refrigerator is coming loose. The Microwave display is no longer readable it has become so dim. If you are considering Electrolux appliances do yourself a favor and go buy GE.

Bought an Electrolux fridge with French doors at State Street Discount in Portsmouth, NH after a lot of research. Didnt want front side ice and water because I felt it unnecessary and potentially problem-ridden. I saw some reports of ice maker being problematic. Embarrassed to report, they were right. Thing knocks, sticks, I fought with it with a steak knife, and have changed the expensive water filter per instruction several times. Its actually mocking me right now (kid you not) with a nice tempo of knocks. Called support previously and they responded twice with average butt crack service. Ready to throw a hatchet at this thing. Mostly to cut the top half from the bottom. Have worked over the freezer trays so much they are no wobbly.

I was extremely excited to buy a set of supposedly quality washer and dryers made by Electrolux last year in March 2015. We purchased them from hhgregg in Lakeland, FL. Less than a year later the washer made a funny screeching noise and would not fully spin all the water out of the clothes. So thankfully it was under warranty being it was less than a year old. They sent a technician to look at the washer. (He was very nice) He said it was the drum and can order a new part and when it comes in we will come back out and replace it for you. He called in the repair, we were told it would be in the next week on a Monday. So Monday comes and goes. We called and they said the part didnt come in, it will be another week. This is extremely frustrating being we have a new born and have been washing clothes at a laundry mat and a neighbors house. SPENDING MONEY AT LAUNDROMAT!!! Finally after over 50$ in coins spent they came out on 03/15 and replaced some parts. Not only did one of the guys come to our house coughing and hacking all over the place they left scratches on the front of the washer!!! So guess what??? My baby gets a cold, no one is sick in our house and still she is fighting it. Im so upset at this whole ordeal. So even worse!!! TODAY the washer starts making the same sound, this time I recorded it on my phone to show the technician. About less than a minute after recording the spin cycle which is the last cycle... I walk out to the kitchen which is right off the laundry room, I start to smell smoke!!! Like something is burning! I go back into the laundry room and theres smoke coming from the damn washer. I panic and hit cancel, run to the living room, grab my daughter and my phone, run outside and called my husband who called the fire department. The fire department just left and my husband is the phone with hhgregg since our warranty ran out on 03/28/2016. They said OH WELL! My house would have burned down if I didnt hit cancel. We did purchase an extended warranty through hhgregg so we will see what happens. I am terrified to use these machines! I have pictures, video, and a report from the fire department. I will keep everyone updated. I no longer want these machines in my home. I will be returning both units to hhgregg even if we just drop them off. We are being handed back and forth from hhgregg and Electrolux at the moment. This was a very scary event today and we are being treated like no one wants to touch the washer because it caught on fire. Cannon Appliance Service said they want nothing to do with the repair anymore, call hhgregg. We are being told they have to come out and look at it and make sure it wasnt OUR FAULT their machine caught on fire. Thats where we are at, they are coming on Monday 04/04/16 to check it out. The fire department put the washer outside on our driveway. I have a video of the washer and you can actually see smoke starting to come out of the machine which I didnt notice till I watched the video just now.

We purchased an Electrolux Slide-in Induction Range 3 years ago. It has been brilliant and we LOVE the induction technology. Induction cooking is best weve ever experienced. However, it suddenly stopped working and required an $800 part to fix. Turned out the part didnt solve the problem and Im on the hook for the part and still have a stovetop that doesnt work. Electrolux originally said theyd try and help with repairs but have since said no, told us to buy an extended warranty and basically said it was our choice to purchase the part or not. I wouldnt buy any product from this company, based solely on their abysmal customer service. When you spend over $3000 on a product, you expect it to last more than 3 years and companies that require you to purchase extended warranties clearly dont have much faith in their products.

I wish I would have seen this site before purchasing what I thought was a good brand. All appliances were Whirlpool replacements which were over 10 years old. The Electrolux appliances havent made it three years without issues. Ice maker in the refrigerator stopped working. Dryer electrical panel, washer and dishwasher leaking, and microwave power unit went out. If you buy them, keep purchasing the extended warranty!

I purchased a wave touch washer and dryer in december 2008. We have had to have both the washer and dryer parts replaced many times on both. The computer boards went bad on the washer. It still leaks down the front and the door does not open properly. To get these fixed is several $$. We were just told that our dryer now needs a new motor costing around $350. I recommend to anyone else that they dont purchase electrolux products. It is a foreign brand and parts are a lot more money. A fact that I overlooked when buying. We are considering cutting our losses and purchasing a whole new set instead of continuing to pour more money into these units. What a huge disappointment. If this complaint only warns future customers would be my desire. So wish I would have done more research before purchasing them

In late 2008 we purchased an Electrolux refrigerator, glass cooktop, double oven, microwave & dishwasher. We bought all the appliances in late October 2008 but did not receive them until late November. We had been promised them within a week & were concerned we would not get everything in time for Thanksgiving as we were having family stay with us for the holiday. In any case, the refrigerator was delivered & set up while we were still living at our old house. It arrived with a dent in it. A very noticeable dent. We were told it might be several weeks to get the replacement. Everything was top of the line so not in stock in the store. Under the circumstances, we elected to keep it. However, when they installed the water line for the ice maker, they did not remove the plug so the water poured out all over our wood floors until we came to the new house the following day & were met with the mess & flood. Within just a few months, the dishwasher had to be serviced. Again, not a good sign but sometimes things happen. Shortly thereafter, the blue digital display on the double ovens had some lights stop working & the display was messed up. I called, I was told a part would be sent & when we received it, to call back & a repairman would be dispatched. The part did not arrive when expected, another bad thing, I called after a few days, giving ample time & was told the part had not been sent but now would be for sure. About a month later I received a part. I called for service. No one showed up. A couple of weeks later, I called again. I was told AGAIN that the repairman would come. A couple of days later, I received a SECOND part. No repairman. EVER. Anyway, the digital blue displays on the glass stovetop soon followed suit & stopped working as well. Now I have to guess what temperature I am really cooking things at. The only appliance with the Electrolux name on it that has not had an issue so far is the microwave. I hate to even say it, as I probably just jinxed it. The refrigerator is now not working at all. It kept turning off & on, off & on. Then it popped up a CE error on the beautiful blue display that I was once so fond of. We have ordered a part & my husband is saying he will install it himself, again. The top oven of the double oven stopped keeping the correct temperature about a year ago. For example, I can set it for 350 degrees but in actuality, it may not even be 125 degrees. I feel so disgusted that I spent all my retirement money to have the kitchen of my dreams & instead got the kitchen of my nightmares. Compounding my deep disappointment is the fact that I know I can never afford to buy all new appliances again AND that since we bought all of these items at the same time, they will probably all start falling apart at the same time. I bought the hype, I believed I was buying quality & I regret it & will regret it forever. In my blind faith, I bought the kitchen I wanted because I knew I would never ever have such an opportunity again to furnish my kitchen with top of the line state of the art appliances. Refrigerators, microwaves, stovetops, double ovens & dishwashers should all last longer than 5 years. That is just my humble opinion but it is also my humble opinion that I will NEVER purchase another Electrolux anything. I spent a small fortune on Electrolux products to have ALL of them, except the microwave, have issues right off the bat & have a top quality refrigerator fail within 5 years. Kelly Ripa should be ashamed of herself for making money off this terrible product.

I have had FOUR refrigerators in Seven years! I bought the first one which was replaced by Electrolux followed by the same thing for a total of 3 times. Unfortunately this last time when the brand new replacement came, it worked for a few hours and then quit, leaving me with ruined food and no refrigerator at all for more than two weeks!! Yes, we have had Electrolux replace their poor quality French door refrigerator but it takes months of calls and repair people visits to come to that. Imagine doing this FOUR times in Seven Years. I am so over. I wake up every day and pray the brand new one is still running!!

I made the mistake of purchasing an Electrolux bottom freezer refrigerator in 2010. It was not cheap ($3300.00) at the time. I liked the design. The ice maker has not worked since I purchased it. There is always something wrong. Two months ago the ice maker was not freezing ice. I contacted the warranty company and they said they would send someone out. Two weeks went by and I heard nothing. After cleaning up water I called the warranty company again and received a very nice lady (Pamela) and she sent someone different out. They came out and three weeks later put in a new part. That was last Friday. I still do not have ice. Phone calls (3) to Mr. Appliance have not been returned and the call to the warranty company was very abrupt. Latisha could have cared less.

We purchased this model (EI23BC35KS4) about 8 months ago and have had no issues with it. I think that unfortunately many of the other reviews here are referring to older models. This particular model has LED lighting, which I assume must have solved the issue of the incandescent bulbs 'blistering' the plastic because ours doesn't seem to have that problem. I also think the design of the upper ice machine has been improved because ours works just fine. However a few seconds after you dispense ice, there is a flap that must close to keep the ice maker cool, and if you open the door too soon the machine will beep until you close the door and the flap can shut. It is a very minor annoyance. Overall we are very happy with our purchase and would recommend this fridge, and would also recommend that people stop expressing their hatred of other models through reviews of this model!

I purchased Electrolux dishwasher and refrigerator in 2010. We have had nothing but problems. We took out a warranty plan (THANK GOD). Our refrigerator did not make ice, and after 4 visits was replaced in 2013. The new refrigerator makes ice but all in the wrong places. We have had repair come out 4 times now to fix it (it should have been replaced, but due to the 1 year warranty with Electrolux, warranty company is stating that this is only the 3rd visit and they will attempt to try and fix the problem they couldnt fix the 1st 3 times. Repairman stated that in order to fix our Refrigerator we would need to thaw it for 21 hours before he can repair (think of all the circuits rusting). Dishwasher has had 3 motor replacements since 2010. I renewed another warranty plan as the motor goes out every year. We are totally disgusted with our Electrolux products.

In Oct. of 2009, I redid my kitchen and UNFORTUNATELY purchased my refrigerator ($2899.00), wall oven (no major issues), microwave (never worked correctly from day one) and dishwasher ($1200.00) at one time and thought that going w/ Electrolux for all four was the way to go. I had purchased the fridge and dishwasher along w/ a 4-yr. extended warranty for both. I have never in my life dealt with shoddier made appliances and a company that has NO clue how to manufacture ANYTHING but vacuums. The fridge had SIX service calls for a defective ice maker that could NEVER be fixed. It wasnt until our service tech (who by now was like family) called Electrolux directly and got us a refund for the purchase price of a 4 yr. old fridge. Last week, the dishwasher decided to leak water out from underneath it. It too had 4 service calls on it and has NEVER done a decent job of cleaning the dishes. Now that the warranty is up, the dishwasher is being replaced w/ a Bosch unit that was $400.00 less than the Electrolux and comes w/ a BETTER warranty and the backing of a company who knows what the hell theyre doing. I CANNOT STRESS IT ENOUGH -- STAY THE HELL AWAY FROM ANYTHING ELECTROLUX!!! Even w/ extended service plans, they are nothing but stainless steel BOAT ANCHORS!!!!!!

When I first bought the side by side Frigidaire Fridge, upon delivery the delivery guys dropped it, and broke the leveler. I called Home Depot, I wanted a replacement so that I wouldnt have problems later on, they would not replace it because I didnt call within 48 hrs, I missed it by 2 hrs. They did repair it. 11 months later it stopped cooling. I called HD, they scheduled a tech from a local company to come out to service it, two weeks go by and have not heard anything. I call HD and ask when they were going to come out, HD gives me the number to call the service co. I call, they said they cant get out for another week, OK fine. On the night before they were to come, they call me said it would be another week. They said they were really busy and couldnt come out to even see what was wrong with it and didnt know when they could. My guess is that warranty work is not a priority. I called HD, and asked if there was someone else who could service, they set up another company. Another week goes by, I hear nothing, I call HD, they give me the companys phone number and told me to call, they tell me I should be getting a call by the end of the day. However they will give me the number in case they dont. I asked if they had all the information or if I need a reference number for them? They said, No, I spoke to them and it is all set, they know all about it and they assured me they will take care of you. They didnt call, I call them the next day. I said to the owner, You should have been contacted by HD, they said that they gave you all the information about what needs to be done, he says, About what? I said, My fridge, Yeah I got a call but Im not doing it, I wont do any warranty work for Electrolux, they owe me money, he went on cursing, cursing and cursing at Electrolux that I had to cut him off and hang up. I call HD again, I say, I thought this was all set up with this company, also why they would Electrolux use a company who wont do warranty work and bad mouths them? They really need to find dealers who will support them. I would be embarrassed to send a customer to a company like that. HD looks up another company, another company and asked me to call them, I say, Wait a minute, first of all you wouldnt even know that the fridge is getting repaired, you call the service companies however you dont follow-up to see if it was actually fixed and that Im satisfied, I dont get that? Im the one that has to call you to tell you that Im having issues, you are relying on your customers to tell you. They said they would call the 3rd company. A week later, I call HD, no one has contacted me, they call the service company, and call me back, they tell me I should be getting a call by the end of the day. However they will give me their number in case they dont. I call them the next day, they said they would come out in two days, and they do. They determine it is a line leak, they said they dont do leak repairs. Im now 2 months into this with no fridge and $450.00 of spoiled food. I call HD, they said they would call Electrolux. Another week goes by, I call HD, they tell me that they are trying to get it replaced but Electrolux has to approve it. Another week goes by, HD calls me, Electrolux approved replacement because they couldnt get it fixed, we have to wait for the paperwork. Another week goes by, I get a call from Electrolux, they asked where I bought it, I ask why they needed that and said Home Depot, he said, Because we go back to the same company who you bought it from. Im thinking, you should have already known this, you have been talking to them and approved it. 2 more weeks go by, I dont hear anything, I call HD to see when it is going to be delivered, they have nothing in their system, they have to call me back, two days later I call HD, still cant find me in their system, HD conference calls Electrolux, Electrolux said they ordered it through Lowes because HD doesnt keep them in stock. Electrolux said I should have received a call by now from Lowes, Im sure they will call you in the next day. Another week goes by, I get a voicemail from Lowes, they want me to provide a receipt, they dont have it in stock it has to be special ordered. I call the Electrolux Corporate Supervisor who I had been talking to up until this time. Her voice mail kicks in, she is on vacation and leaves a phone number and message and to ask for a supervisor at that number. Im 3 months into this. I call the number and I told the Electrolux Rep on the phone I wanted to talk to the supervisor, she said, Ok, but first I need to update our system then I will transfer you, she ask me if it was a side by side, I said yes, she then said that, Lowes should be in contact with you, have they contacted you, I said, I wanted to talk to a supervisor, she went on and told me I need to call Lowes and that they will get it delivered. I asked for her supervisor again, she said, Sir Im telling you what you need to do, (Isnt it great when they TELL you what you need to do, instead of doing it for you).I said, You dont know the story, I already made contact with Lowes and it has all changed, thats why I want to talk to your supervisor, in fact I was told to talk to your supervisor, get me your supervisor, she said that it might take a minute, I said, I have been waiting for 3 months, whats another minute to me, let me talk to your supervisor, Ok sir one minute, she transfers me, the supervisor comes on, I tell her the story, (It is also noted in their system). She could care less, I said, I have been without a refrigerator for 3 months, how much time should a person have to wait? She immediately replied, in a condescending tone, Well I had to wait for things too, I asked her, What does that have to do with me? She said, Well sir, Im just saying... I respond, I could care less. I need a fridge. I said, Lowes wants a receipt before replacing the fridge, she said Yes, they need that.I said, They want a HD receipt? Yes they can request that, I explain that I bought it online and I didnt have it, she said, You have to have it to get a replacement. I said, You guys (Electrolux) already approved a replacement, you called Lowes and gave them a PO? She said it was out of her hands and that it was up to Lowes, You need to call Lowes. Throughout the call her tone was very condescending, as if she didnt want to help. I then asked for her supervisor, she said O.K. However if I wanted her to she would call Lowes while I was on the phone, I said, What is that going to do if you are telling me I have to have a receipt for them to have them order it through you? I asked for her supervisor again, she transfers me to a supervisor who I had already been working with, the one on vacation whose message said to call her. Why transfer a person when the person isnt in? This is just a small, very small account of what it takes before you get a replacement or even an answer. I still dont have a replacement, I have made numerous calls, promises broken, my father has even called. Im not even sure if proper training would be beneficial? Based on the fridge being a special order, best estimate to receive the replacement is 4 months. Thats if they dont need a receipt. And keep in mind, HD and Electrolux both have in their systems the broken fridges serial, model number and the date which it was purchased. Furthermore Electrolux Corporate has already approved a replacement and has given Lowes a P.O. number. One last thing, they want to charge me to Haul their broken refrigerator away. UPDATE 4/18:Another week goes by, Lowes tells me they are having a difficult time getting the correct information from Electrolux. I call Electrolux and talk to a different Corp. supervisor, someone in their “Escalation” department, she states that they should not have set this up with Lowes since I didn’t buy it from Lowes and now must go back to Home Depot. However they are also trying to find another retail store to take care of it? She said that my original supervisor I had worked with will call me the following Monday to update me. I get the call on Monday afternoon, the original Corp supervisor tells me that the replacement should never have been processed through Lowes, and that she has idea why it was given to Lowes. I told her that she new I bought it from HD and that I even questioned her on why they would use Lowes? She didn’t know, she said that replacement will be coming from a third party, A third party I asked, so its not coming from HD? She said it looks like its coming from one of our warehouses and we just need to find a delivery company? She said she would contact me once they have it ready to be delivered. Very close to 4 months now from when I first called. My question to Electrolux is this? How long should their customers have to wait to be taken care of, 10 days, 1 month, 3 months, 6 months, 8months and 1year? Please tell your customers, do you keep benchmark numbers, goals, do you track, do you care? Why do you not give apologies or be sympathetic? Also, since returns, damages, replacements, warranty work is part of doing business, why would you not use it to gain customer loyalty? This is what you do for a living. One last question to Electrolux, it’s not my job to do yours, or is it? My best guess to have a replacement is now 5 months.Update to follow.

We bought our Zen vacuum cleaner in fall 2016, the main selling point being that it was claimed to be the most silent vacuum cleaner in the world. Well, it was silent for the first weeks. Then, there was this loud squeaky noise when vacuuming carpets. Turned out there was an air leak around the fitting of the tube in the handle due to cheap plastic that wears out in no time. Also turned out that the two year warranty did not cover the tube, which was only covered by 6 months. Within these 6 months we had the tube replaced three times, but to what use? The construction itself is wrong in combination with poor material, and it will wear out again no matter how many times you replace the part. This flaw also applies to the built-in nozzle holders that are too weak to hold the nozzle/tube in place. It keeps falling out making noise and waking up the children. Zen is anything but the most silent vacuum cleaner. One more thing while I am at it, the buttons! They are designed for the sake of design, but are absolute useless. Lets just say that the power button of Zen combines the versatility of traditional buttons, and the tactility of a touch screen. Press it and behold, nothing happens! In short, vacuum cleaners from Electrolux may look (and sound) good at a first glance, but the quality is a disgrace for Swedish engineering.

We purchased all new Electrolux appliances for our kitchen 2 1/2 years ago. Every appliance has been repaired since purchase, one replaced and two appliances are now on their 3rd or 4th repair (these are major repairs not minor). Electrolux has been making exceptions and paying for the repairs after hours spent documenting repeated problems and pleading with them to make good on their faulty products. Our range was rebuilt last week and tonight our dishwasher broke again, same computer panel as the last 3 times.I called Electrolux again, asked for assistance and they said Id have to call back tomorrow and speak with a supervisor, when I asked if a supervisor could please call me after they review our file they hung up on me... I couldnt believe it. I went on their website to contact them and their contact form is also down, the same experience each and every time Ive tried to contact them via email. This is the absolute worse experience weve ever come across.

I have had an ongoing issue with the ice maker nearly since I purchased the product 4 years ago. I have paid for numerous Electrolux referred service companies to come out and try to resolve the issues. They have replaced the ice making unit. They have placed massive amounts of silicon around the unit. The lines keep freezing and now, the back of the refrigerator creates blocks of ice causing massive amounts of rust. From past posts, it appears I am not alone in this situation. Electrolux has completely blown me off telling me to call their service providers. The service providers quoted me $175 service call and additional for parts and labor. Electrolux is not taking responsibility for selling me a lemon of a refrigerator. This is past the point of any repair. I have proof of this refrigerator is a lemon since the beginning but after spending thousands on the refrigerator and in repairs. This should be deemed a lemon.

Purchased a matching refrigerator and freezer units with a trim kit for our newly built home. Prior to installing these units, both were plugged in to ensure they worked properly. The freezer did work without issue, however the refrigerator (after three services) still doesnt hold a temperature under 70 degrees. We asked for a replacement from the company we purchased it from (Jetson of Stuart Florida) and was told that the manufacture would not authorize a replacement because the unit could not be classified as unrepairable. Called the manufacture, and was told that they had no record of any service on the refrigerator. After the manufacture called the service department at Jetsons, and discovered no service call history was forwarded to the manufacture, all that could be done was another service call had to be set up. (Runaround, runaround). Of course a technician will get the unit to work for a few hours and again it will fail, and this merry-go-round will continue. I am out $2,000 and no working refrigerator. Buyer be aware, every seller of appliances must follow the manufacture replacement policies. Once you take delivery you are stuck.

Whenever I clean my oven it will not heat afterwards. The first time I thought it was a fluke... The second time it is costing me $300 to install new parts to get it working. Now I am told that whenever I clean it the same thing will happen. IS THERE A CLASS ACTION SUIT FOR SUBSTANDARD APPLIANCES that fail to even meet acceptable standards?

I remodeled my kitchen and purchased both an Electrolux double oven and refrigerator in Sept 2014. We started using the oven in Dec of 2014 due to remodeling timeline. After the first oven cleaning, we had to have it repaired as one of the ovens stopped working. A common problem according to the repairman. They actually had a kit to fix it. Needed to put some kind of washer on the thermostat so it would not happen again. My oven even today runs hotter than set. We need to place a cookie sheet on the lower rack to prevent burning. Now just slightly over the 12 month warranty the welding on one of the glide oven racks did not hold and has now separated. I was very disappointed with customer service and Electrolux that they do not stand behind the oven rack and will not replace. According to the supervisor at Electrolux, an oven rack is not a functioning part and therefore is not replaceable.

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

Horrible, horrible. I bought a french door refrigerator 4 years ago and it hasnt worked right from the start. Horrible customer service, horrible warranty. My ice machine has not work from the beginning and not only hasnt worked but has damaged my new tile floor from it leaking out of the back. I have had the maintenance man out 15 times in the 4 years and he said there is nothing else left to change out. So after paying all that money for an ice maker that gives crushed and cubes I now have my ice maker shut off. Dont buy an electrolux!!!

Warning. Do not buy from this company. We bought a Frigidaire double oven. Paid $1500. The very first time we try to cook on it the unit completely shorted out. We contacted Electrolux. They sent out J&M appliances to repair the unit. They replaced the fans four times, the motherboard three or four times plus numerous other parts. J&M Appliances have been to my house 10 times to fix different things but it went wrong with the unit and four times to diagnose it. They called Electrolux for me trying to get me a new unit being it was only a few months old. Electrolux denied the new unit so, I’ve sent emails to the CEO jonas.samuelson@electrolux.com and I believe it was the Vice President jan.brockmann@electrolux.com. Neither of them have responded back to me. Here’s the kicker. I spoke with a RITA **. She’s some kind of an executive assistant pretty high up. I told her I wanted a new unit. That this was ridiculous having to leave work and meet the service rep 14 times. So she told me she was not going to replace the unit. I was out of luck. Mind you it’s still under the one-year warranty. I have proof with the receipt. She didn’t care. Also Rita ** put a block on my Electrolux account so nobody else can help me with the problem anymore. I’ve called them numerous times asking to speak or two different managers and the managers tell me that she put a lock on it and only she can get into my account now. Be warned about this company. Do not purchase any of their appliances. The one year manufacturer warranty or any other warranties do not matter to this company. Do your research. Read all the reviews on Facebook, Yelp and any other social media. I should’ve done it before I purchased with them. I would not have bought any of my appliances through them. This is one crooked company.

I do not recommend at all buying from this company. My fridge Doesnt last more than 3 months. Water leakage, rusty and rude customer service people to deal with and no refund or exchange on my product. Im left with nothing.

I have had trouble since we bought the refrigerator.. Had to fix the front panel three times and now it is the ice maker. I have had to empty this appliance many times.. terrible produce; will never order an Electrolux product again.

All Electrolux Appliances were purchased for my kitchen in a remodel. Microwave model E130MH55GSA: top vent was broken and needed a replacement before the warranty was up. Electrolux did send the part free, not once but twice. They did not seem surprised. They knew of others with the same issue. Okay, happy with that.However, this model oddly does not have a turn table and there is a huge amount of moisture that develops on the floor of the unit when cooking. This causes a big mess and can be slippery and dangerous when removing items from the unit. Dont really know what to make of it. It does cook well and I never really put water in the food because of all the water that seems to come from nowhere during cooking, a bit messy. I was told by Sears and Electrolux they dont need a turn-table. However, I see that all the newer models all now have turn-tables.Now to the Electrolux gas range model EW30GF65GSB. It has been satisfactory with the exception that one of the iron grills came in damaged. Since this was new and under warranty, I was able to get a new one sent out to me free. The oven is consistently under heated. It does not get as hot as the temperature shows. I either have to cook food longer or raise the temperature. I can live with this.I also have an Electrolux refrigerator model EW23CS65GS1 and it has been problematic. Right after the warranty was up, the indoor water dispenser would continue to allow water to flow. We could not get it to stop thus running water all over the floor. By chance I figured out after a major flood on my ceramic floor nearly to the wood area that opening the door would finally stop the water flow. Company came when it was working and this flood happened all over again. It took forever to find a repairman who would come to replace the part I ordered from Electrolux. You cant get these parts anywhere in any major city I know of. I am in Austin, TX. It was repaired after weeks of waiting and arranging for a repairman. Then my filters began to fail. Right after I replaced one, it failed within the first month. I discovered this by finding a pool of water at the front of the refrigerator. With further investigation I found wet walls inside and a full pool of water at the refrigerator floor. This was a puzzle and I did not know what had caused all the water. We continued to use the water dispenser not knowing that the leaking filter was causing the spray of water on the inside, down the walls and on the unit floor. The leaking out on the floor occurred when it had nowhere else to go. It was impossible for me to get the company to replace the nearly new filter that costs around $30 plus $7 or so every 6 months to get them sent. They should have sent it for free. You cant find these for purchase in any major city I know of. Therefore you must order ahead and always pay shipping. However, there is an air filter too that needs to be replaced every 6 months for an additional $30 plus shipping because it cant be purchased in the city either. I wish it had ended there, but no, the new one failed. I have spent hours with this company just getting my call through, getting routed to the right department, waiting on hold, and waiting for parts to arrive.Electrolux advised me that I should buy an extend warranty I believe would cost me $150 or so per appliance to cover these things. Can you imagine? I purchased these appliances because Sears recommended them as dependable appliances. Sadly, this has not been the case. I did not purchase the new warranties. Then Electrolux advised me further to purchase a replacement filter housing to prevent another leak. I called my repairman who advised me to try another filter. I was unable to use the dispenser and have ice in the freezer for weeks while trying to get all this resolved and on the phone countless times and hours to attempt to get faulty filters replaced free since they were failing. I was refused over and over by representatives and even managers who told me they would not sent a free replacement and the manager hung up on me on more than one occasion. I was finally successful with repeated calls to get a manager to send the replacement without further cost. There have been no further leaks so far and no housing replacement as advised, who knows what will go next. I have had the filter in for a couple of months now with four yet to go.I have saved the best or should I say the worst appliance for last, the Electrolux dishwasher model EWDW6505GS0. I have had to replace the motor pump that failed out of warranty. The unit shuts down and beeps until you attend to it. It gives a digital error code to tell Electrolux and repairmen. Somehow in the process of getting the part sent from Electrolux after the standard 7-10 business days, I got not one part but two. I kept the new on for reserve; they aren’t really on top of it in the parts department apparently since they send some things twice. Finding a dishwasher repairman for Electrolux that had a good rating was a challenge. The part was finally replaced without having a dishwasher for three weeks. Then I start getting a new error and I try to get a repairman out. I tell him about the replaced motor pump and he thinks changing it out with the one I have in reserve will get it working again. Why he did this I am not sure, because once he had it installed it gave the same error code. I told him I couldnt pay him for replacing a part that he didnt provide and he did not fix the problem. I gave him minimal payment and also got a scratched up ceramic floor out of this deal. Then I began to notice that the wood floor next to the dishwasher and cabinets to the next room was wet. Now I have to have extensive wood flooring replaced. The repairman had not gotten the water supply attached properly. Even though I was unable to use the dishwasher, water continued to leak out under the cabinet to the wood floor. This is not Electrolux’s fault directly, but if their appliance was working properly in the first place, I would not have had this unit worked on thus causing the water damage to my wood flooring. I called a plumber who discovered the leak from the attachment to the dishwasher to be inadequate. The water damage may also be caused by the faulty drain valve kit. This was ordered after much time spent with Electrolux on the phone after the dishwasher repairman put on the motor pump that did not fix the problem. Electrolux representatives told me the error code required a drain valve kit. I waited past the standard 7-10 days for the part to arrive. It never did, I spent all evening and the next morning with numerous representatives to try and get drain valve kit sent. My credit card charge had already gone through and was paid without any part. It was finally determined that the part was sent to another person entirely. First I was told I would have to wait until the other party sent the part back. I complained. After much hold time then transferring, I as told to call back the next day since all the managers were now gone for the day. Today after telling my story over and over again to several representatives, more holds, and transfers, I was told they could not ship it over-night for free because a dishwasher did not have priority. Are you kidding-- I had been waiting now for 15 days with no part and no dishwasher. I bought what I was led to believe to be a dependable dishwasher for quite a sum of money that isnt doing the dishes and is costing me more time, more money, and additional home repairs. It is a priority to me. The representative hung up on me. I called again and finally got someone who put me on hold for 30 minutes but agreed to send the part I have already paid for overnight at no additional charge. Of course the story still goes on since I still dont have the part and dont know if it will get the dishwasher running. Then there is the problem with my wood floor damage. I have that to deal with too. Thanks Electrolux for wasting a lot of my time and money. I will never purchase another product from you again. I think Electrolux needs to stop selling lemon appliances and do right by their customers. I paid $7,678.81 for problematic appliances that continue to cost me time and money.

Nothing but problems for the last 5 years with all of my Electrolux appliances. Icemaker went out several times, now the CE code appears. Im not going to sink any more $$ into it. Dishwasher was junk, wouldnt clean. Gas Stove-- very difficult to adjust flame. Microwave is falling apart. NEVER NEVER again will I buy Electrolux!!! So much for my kitchen remodel.

I purchased a set of Electrolux washer and dryer. I have to say, What junk? After fixing the washing 3 times in the 3 yrs we had it we decided to leave it at the curb. And now we are on our 2nd heating element for the dryer in 3 yrs. Stay away from these products.

I love my stove. In fact had to get a dishwasher. Looked at other brands of stove, I told my husband there’s not a stove I’d have for sale right now. They are so cheaply made, if mine has issues I’ll have mine fixed unless I find another Electrolux on the floor. Sad they don’t carry more Electrolux appliances on their floor to see!

I purchased glass stove top from hhgregg two to three years ago. Purchased five year warranty. I will have to get copy of receipt/warranty or locate. I went to hhgregg and they said I would have to contact Electrolux. I tried emailing and no response. Any info on this product would be appreciated.

I read a lot of reviews that stated when they called Electrolux, they were told to buy the extended service plan. I have new appliances under warranty and have had to call Electrolux on both the refrigerator and the dishwasher in the first six months. (this should tell you something about their product..) I was very disappointed both times that the next available appointment was 10 days out! This last time I called on because my ice-maker was not working. I waited the 10 days and a technician arrived to fix the problem. He switched out the pacemaker and left. The next day when I still did not have ice, I called to have them come back. They are still making me wait 10 days to get a technician out, even though they did not fix it right the first time! So do not worry about an extended warranty... just do not buy an Electrolux!

Horrible... My wife and I purchased a brand new Electrolux front load washer Dec. 2016 and just shy of a year the main bearing has failed! We are not heavy users of wash. We had a Kenmore Elite H4 for 13 years with no issues, until the main board died! We purchased based on reviews etc. and now regretting not going with another brand. Electrolux used to have a solid rep but now I will never recommend or purchase an appliance from them again.

Electrolux customer service is terrible. The Electrolux refrigerator we bought malfunctioned shortly after it was installed. They’ve failed to promptly repair it and their customer service people have hung up on us, lied, kept us on hold for numerous hours - all while insisting they are doing a great job. Don’t believe them. Nothing fixed and no end date in sight.

I purchased all my Electrolux appliances 4 years ago. A fridge/freezer, microwave, induction cooktop and oven, dishwasher, washing and drying machine. I have had an issue with every machine. I have never been so dissatisfied with a make as Electrolux. I will never touch Electrolux again.

We bought a new Electrolux double oven in 2011. In the last year, 2017-2018, we have had to replace TWICE the timer, the power relay, and the varispeed board. We now have the code F14 occurring whenever the oven reaches the temperature which causes the oven to turn off... Our repairman said it is not worth fixing a 3rd time because of faulty electronics. Do not buy this oven.

Double Electrolux oven - Purchased this oven in 2006, almost immediately had outage problems. Every time I use them, and then clean them, they short-out. The fix was to install new motherboard, expensive computer problem. Electrolux says, Just dont use the self-clean feature. Ridiculous! I paid for that with the assumption it will work... Their warranty says that with 3 repairs for the same thing they will replace them. Ive had more than 12 service calls for the same problem but no replacement. I tried getting the number or address of one of the EXECS, they will not give it to me. I see today, they have won an award for the best oven design of the year 2015. What a joke. I want my oven replaced!

This fridge fit the existing under the cabinet space. 5 years in, every plastic piece of trim has cracked or broken. I love everything about the inside, but it looks horrible. Cheap plastic on a very expensive refrigerator. I was worried about the noisy ice maker. Honestly it is a 6 second noise every once in a while. This trim, another piece breaks off every week.

Purchased a pair of top of model laundry machine (EWFLS70JSS and EWMGD70JSS for 2900). Gasket was lumpy, color between the two unit was not matching. Dealer told me to contact manufacturer as the issue is caused during manufacturing process. Indeed, its obvious that something went wrong in the factory as model numbers were correct. Contacted Electrolux multiple times and they only agreed to exchange the rubber gasket. The color issue is cosmetic and theyre not responsible for it. Neither dealer nor manufacturer took ownership and each time I get the pass the buck response. Electrolux does not stand behind its defective products, only because it wasnt a functional issue. Im at a substantial loss right now, I paid full price to get lemons. Electrolux offers no help or support to customers. Because of this issue I had to waste numerous hours with customer service and issue still unresolved. The company is not even inclined to assist. Whats even more disappointing is that Electrolux has incomplete record of services. A technician came to diagnose the problems and agreed with the issues with the gasket and color differences. Now the gasket problem is related to the washer, but the service record stated that the repairer came in for the dryer. I will need to take another few days off from work for another diagnostic visit and then subsequent repairs. Electrolux doesnt recognize that the issue started with their manufacturing and had the laundry pair that I got been perfect I couldnt have saved many hours of time on the phone with them and I didnt have to forgo my income to stay home for their repair. Its very obvious that Electrolux doesnt care about us consumers as long as they make the sales. Avoid this brand, you dont get what you paid for. I completely lost confidence in this brand. I know it sounds ridiculous what happened to me, but I want to share my experience with other consumers and hopefully help them make an informed purchase decision.

French Door $3,000.00 JUNK. Short story... Purchased one, 13 service calls in one year. Almost had to sue to get a replacement. Second one lasted 2 years, ice maker lasted 6 months. Moral of the story!!! Horrible service, horrible product. Looks good works bad. Its a shame to make a nice fridge that is an ABSOLUTE PIECE OF CRAP. Never again with Electrolux we went commercial...

Our washing machine broke after less than two years. We were required to use their service provider and have had NO resolution for 5 WEEKS! New parts ordered and many service appointments. Electrolux refuses to replace our machine which is irreparable. Customer service has been totally unhelpful. We will never buy an Electrolux product again. VERY disappointed and STILL without a washing machine.

Four years ago we bought an Electrolux French door refrigerator. After four years of replacing the ice maker numerous times, Electrolux replaced the refrigerator in August of 2014. Two weeks after delivery, the produce and meat werent freezing. A fan up ended being replaced. A month ago the ice maker went out. Electrolux replaces the ice maker and three weeks later it went out. When the repairman took ice maker out he showed me where the ice maker shorted out. He said it could have caught fire! Electrolux was to call within 48 hours for replacement. It is now 4 days and has not heard from them! Dont ever buy Electrolux!

Please steer away from this pricey fridge model-Electrolux Icon Model E23BC78ips. Since they delivered it had three doors replaced because of dents from manufacturing... I should had returned it since day one. Now the ice maker its not working and in the back of the fridge has is a big patch of corrosion (complete stainless steel fridge) at a cost of $3,699.96. When called customer service today, they told me that if I looked at the manual I would be aware that its not covered after a year. So basically its a disposable fridge with a high price tag with poor customer service...

We purchased a glass top range and had it for 3 weeks when the problems started. It started with beeping and then F11 on the control panel. So no oven for a week until repair man came. Again no oven for 2 weeks until he replaced the control panel and within days the problem started again. So another parts replacement and no oven for weeks. Now the problem started within hours and another replacement, so 3 repairs and still not working. After 3 months of repairs, no oven or stove as if it was plugged in it would continuously beep loudly Electrolux replaced the stove. So now a month with the new stove and its not working, continuous beeping and no buttons work.Tried calling to speak with a supervisor and no luck just the same (we really dont care attitude). So now back to all the stress and frustration and months of repairs. If anyone knows how to get a hold of a supervisor as customer services keeps telling us the supervisors will not take the phone would help. It amazes me that a company that is kept going by its consumers doesnt really care about its consumers. What happens when they have no consumers as they went to someone who actually cares about them. How many companies are no longer around because they lost all respect and confidence by their buyers.

My microwave works ok but the convection oven takes longer than my regular oven. The grill isnt as good as my broiler, the touch pads dont always work. I had to wait for delivery then I had 3 weeks for repairs to be done and it wasnt any better. It costs so much more. I expected a much better product.

We purchased our home in December of 2016. With the purchase included a new Electrolux $2700.00 side by side refrigerator. Within two days of moving in, the water dispenser stopped working. After 5 visits from a technician and 5 replaced freezer doors, the builder agreed to replace the unit. Electrolux received call after call from our technician regarding the issue and we were told via the technician that Electrolux wanted us to pour warm water through the ice dispenser on a daily basis. If I am correct, the user manual did not indicate that this was required on a daily basis in order for the dispenser to work. I would not recommend the purchase of any Electrolux products; poor quality and poor customer service. BUYER BEWARE.

We purchased a washer dryer set 1 year ago. The steam/water valve on the dryer failed 4 months ago and after the load is dry the water continues to stray into drum, filling it up with water, runs into drawer and floods floor. We had it fixed by the appliance store technician. The valve has now failed again. A tech is coming out again. Has anyone else had this issue? Model # EFME517SIW0.

In 2012 we completed a kitchen renovation and outfitted it with 5 new Electrolux Icon Series appliances... all but 1 has been serviced multiple times. The dishwasher was replace twice, we are currently working with our 3rd dishwasher. They upgraded the pump on this generation of dishwasher and it finally works well. Before each replacement we had to endure no less than 5 service calls for each unit! Next item to fail was the fridge. The first part to fail was the ice maker, a service technician replaced it and it worked fine for a few weeks until a crack in the ice tray caused a block of ice to form in the bin. When the auger turned to dispense ice, the block of ice reached up and grabbed a sensor that proceeded to wind itself around the auger. This in turn caused an electrical short that burned out a control board... the fridge went dead, repairs took approximately 2 weeks. Today, January 23, 2015 the sound of a failing compressor in the fridge woke us up several times through the night. Im waiting for the appliance centre to open up so that I can speed dial them and call for a repair. Next in line was the convection wall oven. The control board failed and the display went black... it was repaired but some of the display is not visible. Weve decided to live with it! Right out of the box, the microwave/convection oven would only work in the micro-wave mode. The convection oven would not reach temperature. The service man found a loose connection and for a while it worked well but has recently failed again! When I called for service under the extended warranty program we were told parts for this model are no longer available... The warranty program refunded the purchase price. We now have to choose between living with an partially functioning oven that matches the other appliances or replace it with a new unit that does not match.Fortunately we bought the extended warranty for these appliances and we purchased them through a very supportive appliance company so there was no financial burden to us throughout this whole process but there was a mind-blowing amount of inconvenience! In my opinion this line of appliances is nothing more than an attractive pile of overpriced garbage... Electrolux should have stuck to making vacuum cleaners.

Not only was our washer and dryer late, but when they arrived, the stacking kit (that we purchased with it) AND the dryer vent did not come with. I tried calling like 10 different numbers to not get ANY help, still didnt. So when the delivery people came, they couldnt even set it up for us. Now we had to go back to Home Depot, explain, and show them we paid. They had trouble contacting them! So its going to be another week plus of waiting for the kit! That comes to almost 7 total weeks of waiting when they were originally scheduled to be here November 6 (originally with a 3 week waiting period). It is now November 27 and delivery date for this part is December 5. Im livid. Customer service reps are bogus and people didnt do their job right.

I purchased the Electrolux 32 Built in Freezer and Fridge in June 2016... after remodeling my kitchen and buying all new appliances. I decided to spend a little more for the built in freezer/fridge... what a big mistake... HUGE!! After 3 weeks, my Built in Freezer quit working. I contacted Electrolux and they sent a technician out 5 days later. The technician told us he would contact Electrolux.After waiting over almost two weeks the repairman came back out with what he thought was a fix. Unfortunately, for us, it caused the freezer to climb temperatures that were worse than before. We called Electrolux again, and they sent the same company back out to do the repair. Once again... that did not work. Once again, I contacted Electrolux. They sent out the repairman again, it was fixed by the technician who said, Im pretty sure this fixed it. Sadly, it failed again.So once again, I called. It was fixed again and worked for almost 2 months... only to find that again, I had soft ice cream and meats. Once again, I call and I am not happy. After all this and being told over and over (as I now find this seems typical for their customer service) is the repairman must deem the repair unrepairable in order for them to replace the appliance. Once I finally had another technician to my home, he indeed said that the repair was deemed unrepairable, and told Electrolux the same.Once I called Electrolux back and told them this, they said even though he deemed it unrepairable, our IT guy did not, so we are requiring him to repair it. So once again, I have gotten the run around from Electrolux. They came and repaired it now 5 times. (I called them today so it will be 6.) I have lost frozen goods, twice and now... I will end up losing frozen foods again... because its currently not working. My freezer is now only 3 months old. This is unbelievable to me. I based my decision on what my appliance company said about their refrigerator/freezer and sadly, I am hugely disappointed. I have never, ever had an experience this awful. As a matter of fact, I have never, ever written a complaint. Unfortunately, I had to write my experience to make sure the next buyer was savvy enough to find these reviews helpful with their next decision. I will never ever buy a product that has the name Electrolux on it after this experience.

I purchased the Electrolux EBP163 refrigerator but it sounds on auto-cutoff. The problem was there from the first day itself. When I complained to the customer care they somehow replaced it with a new one but again the replaced unit is having the same problem. Now no one is listening to the complaint and the customer care people keeps cancelling the complaint given. Also an engineer contacted me and told to live with it as the sound is common & universal for all models. I suggest do not buy any Electrolux product. BAD ELECTROLUX.

We have had nothing but problems with our Electrolux appliances. This is not just one model, but many different appliances. When we moved into our new house we unfortunately purchased all Electrolux including fridge, stove, dishwasher, popup vent, and over/microwave combo. This was all about three years ago. Since purchasing new appliances, the fridge has needed repair twice, the vent hood fan went out and we replaced it with a different brand (Wolf), the stove and oven have had issues and just recently our dishwasher cooked itself. It made several popping sounds and we smelt electronics burning in the kitchen, then the dishwasher shut down and wont come on again. Its now being replaced with a Bosch dishwasher.Do yourself a favor and AVOID Electrolux and their brands. They make junk. Also be careful as some brands like Kenmore use Electrolux to manufacture their goods. Do your research and stay away. I hope my review will help someone save time and money. We spent about 12K on all these new appliances and after 3 years, we are already in the process of replacing them. Getting the fridge repaired was a major hassle with their repair department. Its going to be easier for us to just purchase new appliances and start clearing our house of Electrolux. Never again Electrolux!!! You have been banned for life from my house and Ive already told hundreds of friends to stay away from your brand.

We purchased approx. $10K worth of new Electrolux appliances for our new home. The old home was blown away last year by a tornado. Purchased dishwasher, electric double ovens, electric cooktop, microwave oven, side by side refrigerator, and front load washer & dryer. All were top of the line that Electrolux offers. Dishwasher malfunctioned on first use. Sent out an error code #3. Was unable to contact Electrolux at the customer support site, so the wife called during working hours. The person she spoke with said turn it off at the breaker. That got the error code to go away, but it leaks out the front door now.Washer would not complete its cycle on its 1st, 2nd, & 3rd attempt. We got a service man scheduled to come out. Still having to do laundry at our daughters house. Tried to register my products online for over an hour, but their site would not complete the transactions. I find this product and customer support to be of poor quality even though it is marketed as top of the line. I would strongly recommend anyone to reconsider before buying Electrolux products. Oh yes, I tried to take their customer survey online, but that would not function either. Needless to say, I will never ever buy an Electrolux product again.

I purchased a full set of Electrolux appliances 3.5 years ago. The dishwasher broke. I run it only once a week and have taken great care of it. Now I see that from this site and others that Electrolux appliances are of very low quality and their service is terrible. I am sorry that I made this purchase. Do not make the same mistake I did.

DO NOT BUY Electrolux EI32AR65JS (similar to EI32AR80QS and several other model numbers) OR THE COMPANION FREEZER. The cooling system failed on my unit within 6 months. I have been without a fridge for over a month. This is not just a slight risk, but almost a guarantee based on the amount of feedback on the internet. No coverage for lost food. No time limit on how long the repair can take. No extension of the warranty for the repaired unit. Will not even replaced the already hacked up unit unless it fails two more times. I wish they had categories for customer service and quality in this review form. They would both be 0 stars. I am seeking other customer of this product to form a class to take action against Electrolux.

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

We purchased a new washer and dryer and was promised a $200 rebate from Electrolux. The products were purchase late October of 2017 and were delivered early Nov. 2017. We filed for the rebate online as it was supposed to be a “lot quicker”. Several days later, on November 21, we received an email stating that our request was received and that it would take approximately 7 business days to review the claim. The email lists a link to check on the status of the claim. However when you go to the website it is a non-secure website and we get a warning that it is not recommended to open the link. On Dec. 20th we received an email that said the prepaid Citibank MasterCard for $200 was mailed to us and we should receive it within 3 weeks. (Not sure what planet it was mailed from that takes 3 weeks).The email stated a number to call if we did not receive within the 3 weeks. As of today, 1/15/2018 we have not received the rebate card so my wife, called that number. She was told it was processed on the 11th. When questioned about that he said it was “requested by Electrolux on Jan. 11th. When questioned further he said we should receive it by the 25th of this month. However if we do not have it by then call back. It is rather obvious that the scam is to not mail the rebate unless the customer complains that they have not received it in the hope that the customer will forget about it. Also obvious is that we are not going to forget about it so hopefully it will actually be sent soon. Of course if and when we get the rebate it is prepaid credit card which I am sure they hope we will lose and not use. We will probably never purchase anything from this company again as they are not trustworthy and we are not comfortable with their sales tactics.

Defective ei27bs 26js3 electrolux refrigerator: We bought a almost $2,500.- refrigerator November 2012. Within the first year the ice maker broke twice. Now in October 2015 the ice maker is broken again. All they did is offer me $719.73, extended 2 year warranty. That is a joke, since they know theyre selling a defective frige because many people have that ice maker problem. The service techs pointed that out when they replaced the ice maker. Electrolux is selling a defective frige and they should be stopped doing so.

I purchased a brand new built-in style Electrolux refrigerator and it arrived dead. A repair company sent by Electrolux identified the problem being there was no refrigerant, he then told me that my compressor will fail most likely within a year because it was run for a short time without the refrigerant and contaminated. Electrolux is fine to deliver dead products to their customers and will only offer to do repairs - not replace the fridge for a new one. Unfortunately, my compressor may fail outside of the warranty period and despite this being part of the refrigerant problem I will be forced to pay. I will never buy Electrolux products ever again.

We purchased the washer and dryer in 2017. Was supposed to be this great pair. Well, its February 2, 2019 and the dryer just died. Cant get repair over for 4 days and who knows how long to get parts. Ive had approximately 4 other brands of washers over the years and have never had one do this. All of my washers and dryers lasted well over 10 years. NOT THIS ONE. Luckily, we are building a new home and wont take this or buy another. BEWARE!

Is there a zero star rating? I am extremely dissatisfied in my Electrolux refrigerator. It is just over two years old and have had to have the main computer board replaced (twice) and the evaporator fan to the tune of $1,000! This should be under warranty for a minimum of 3-5 years for these major parts. Model Number is E23BC68JPS5. It is ridiculous to spend an additional $1K on this appliance given I already spent over 3K to purchase it not long ago.

We would like to express our disappointment with the Electrolux refrigerator model: EW28BS71IS. We purchased this refrigerator in March of 2010 to replace a 7-year old Kenmore side by side refrigerator. We chose this model by brand name knowing that Electrolux is the leader in the industry in quality and service on appliances. Its unfortunate for us to tell you how far youve missed the mark with the model we purchased. Weve had the model serviced three times since weve bought it. The ice maker board has been replaced twice. My wife and I both missed four days of work due to the service calls so the repair person could come to service the fridge, one day for them to figure out what was wrong and another day for them to install it. Our last experience was the most painful. The main board went out and we had to live out of coolers and a dorm size refrigerator for over two weeks. It took three visits by the service repair man before the refrigerator was working again. They ordered the main board from their parts list which took four days. They came to install it and the board in the fridge is different than the one in the repair manual they had. This required them to order another board which took another four days. If we didnt have large Kenmore upright freezers, we wouldve lost all our frozen food.Whats amazing to this story is we arent the only ones dealing with these issues. We happen to be out at a party with some friends telling them our refrigerator saga and that my wife has put her foot down that if there is one more issue, the fridge is gone. They asked the model and when we bought it because they were having similar issues. Sure enough, they bought the same model around the same time. Ive included their story below. I cant believe we are the only two people having these problems and we want to know what you can do to resolve our ongoing issues.