We purchased a suite of Frigidaire Gallery appliances to upgrade our kitchen. We upgraded our kitchen with a suite of Frigidaire Gallery appliances 5-6 years ago. Our household consists of 2 adults 60+ years of age (maybe this will nullify the kid factor). The range failed first - the oven went from temp setting to thermal run-away and burnt everything. We removed it, gave it away and bought a Korean product beginning with the letter L.The refrigerator quit making ice, the freezer defrosted and the refrigerator side went warm. We replaced the ice maker and a thermocouple. The ice maker is still a pain in the **, overfills the bin, shoots out of the dispenser like its fired out of a cannon. Refrigerated items freeze, the vegetable bins insure a short life for new items. The unit moans, groans and sounds like someones trapped inside. Were waiting for a sale and this thing will be GONE. The microwave just expired - DOA. It too was replaced. Next, the dishwasher quit in stages. Certain buttons for wash selection died, other worked. Error codes appeared but could be overridden with a hard reboot (circuit breaker shut off). When PF (power failure) appeared when restarting, it might, on a good day, restart BUT would stop with 48 minutes left in the cycle. Play button push lotto and you might get it to finish wash and rinse - forget drying. Replaced with brand L also. It is beyond fathoming how any Frigidaire kitchen appliance might receive a rating other than DISMAL. My suggestion: research all competitors in your budgeted price range and understand that all manufacturers will have problems .... but the failure of 4 of 4 appliances within 5-6 years? Not likely.

I purchased a FRIGIDAIRE GALLERY, which included dishwasher, microwave, stove, oven, washer and dryer, at the end of 2012. The refer was about $2000. The ice maker started leaking. I took it apart and found the small ice tray inside the maker was cracked which allowed the water to overflow into the ice below and cause a blockage. I attempted to purchase the tray. What a fiasco. After wasting an entire morning working and searching for this part, I finally got through to the company. I was told that I am unable to purchase the $2.00 plastic ice tray separately, like LG and Samsung allow you to do. I need to replace the entire ice maker. I AM TOTALLY PISSED. The ice maker is $110.00 and the tray is $2.00. What a piece of crap. I will never purchase another FRIGIDAIRE PRODUCT EVER.

My oven range that was less than a year old started on fire. Thankfully no one was hurt. My appliance repairman came out (on a Saturday) and let me know that a short had occurred in a wire associated with the igniter. He told me to call Frigidaire. I did so. Simply put, the technicians the company hires to do the repairs only work 8-5, Monday thru Friday. Not convenient for people that work full time. There are plenty of technicians in the area that work after hours and weekends. Frigidaire as a company chooses not to pay the technicians that will work convenient hours. The customer service representatives and managers treat you like youre an idiot and just repeat themselves. I never write reviews but I wish I would have known this information before I purchased the product.

Ordered refrigerator, gas range and convection microwave from Lowes. Range came damaged and refrigerator doors were cockeyed. They replaced the range and fixed the doors and none of the 3 appliances which are all in the same SmudgeProof Stainless Steel finish match.

Customer service nightmare. I purchased all new kitchen appliances from Frigidaire back in October. My microwave has broken twice. That is not the good part though. They sent someone out to reinstall the new one and they told me that the screws didnt match up so they could not install it. This was 5 weeks ago. They gave me numbers to call. No one calls me back. I have had to contact Frigidaire who also offers no advice. The truth is that the nuts on top of the microwave are not attached and rolling around loose in the machine. So there is nothing for the bolts to screw into. I have explained this again and again and nobody there understands what nuts are or the purpose of them. Frigidaire cannot wrap their brains around that and keep telling me there is nothing more that they can do. I have had a defective microwave in my kitchen since. Now the imbeciles refuse to call or email me back. I WILL NEVER BUY FROM THIS COMPANY AGAIN AND I WILL MAKE A POINT OF TELLING EVERYONE TO BEWARE.

We manage a few properties and at one point ordered a few Frigidaire refrigerators. Three of them never worked upon arrival. I was thankfully able to get two of them replaced after several calls with the distributor because frigidaire refused. It has been a year and I still cannot get the third one fixed or replaced. I have had numerous calls dropped with their customer service, countless promises to have the item fixed, and even more promises that they would bring the needed parts to fix it the next time. I will NEVER purchase one of their products again for the sheer sake of how atrocious their customer service is. I hope you should never have to call their customer service, because after waiting on hold for a minimum of 30 minutes (there is no call back option), you will likely get someone who you have to re-explain the entire scenario to, they will still not understand, and your problem will still not get resolved. At this point Im likely to just throw away this refrigerator instead of wasting more time trying to get them to fix it. I was just on the phone for over an hour, they refused to give me a manager and the call surprisingly dropped. This has happened a number of times before when I have had issues and I never received a call back. 0/10 would recommend.

We purchased an entire kitchen (Gallery series) and are very disappointed in what we purchased. The dishwasher is not cleaning so need to wash by hand. The stove is terrible. Just seems if you set a pot on it it will scratch very easy. Hard to keep clean. Ice maker jams all the time and had to replace filter 4 times already and we only use the maker once a day. I will not recommend these and when shopping I will make it a point to go by the appliance dept and let people know how bad these are.

The Gallery collection of Frigidaire appliances (refrigerator, dishwasher, range, ovens) perform reliably with exceptional convenience — all with a sophisticated design look. With innovative cooking features and spacious yet efficient ergonomics, the entire Frigidaire Gallery makes meal prep — and clean-up — an exquisite experience. Affordably priced, as well!

I purchased the gas range 2 years ago. Within a month something had dripped down on the glass of the door and when I attempted to clean it, realized I was unable to because it was between the two layers of glass! Most ridiculous design. Id noticed that the back panel gets very hot when the oven or broiler is used. Tonight Im unable to turn off the broiler. Ive just been reading some of the other comments made by customers and realize it will almost be cheaper at this point to buy a new stove by another brand than to buy another piece of garbage like this item has turned out to be. The knob design is ridiculous as well. Leaky and different than any stove Ive had in the past. Think Im turning it off and its not off but LOW. Item looks good but shoddy made.Refrigerator is the same. This item looks good but dents so easily because the metal is so flimsy. My shelves are made of plastic and glass and the plastic has become brittle with the cold and many are developing cracks. I would sadly NEVER, EVER recommend this brand to a friend again. Im very disappointed and my family has always been a Frigidaire supporter.

CAS is knowingly selling defective merchandise and Frigidaire continues to sell defective product. Within hours of plugging in our new Frigidaire refrigerator it started making a ridiculously loud buzzer sound and would go off every couple of hours. >We found out CAS is aware of Frigidaires having this issue but continue to sell it; no warning. >CAS has a returns policy in place that doesnt allow returns of defective products. CAS removes themselves from customer responsibility and puts it on the manufacturer, the process is for you to have the manufacturer send a technician.... >No offer of refund or exchange. >We have asked for a refund every day and have been denied. >Provide minimal communication - email only; 1 call back and no CAS escalation process.>Leaves us, our kids, with no refrigerator 5 days and counting.

Frigidaire refrigerator model no. FRS6R35kso series 4A91311665. The Frigidaire refrigerator mentioned has broken down 2 in the last 6 years and now it worthless and I have to buy another frig. Guess which brand that I will NOT BE BUYING. Two DIFFERENT REPAIR PEOPLE HAVE TOLD ME THEY ARE NO LONGER THE COMPANY NOR PRODUCT they used to be known for. The word worthless has been used...I will never buy any of their products and I have gone on Facebook and told all my friends on what not to buy.

Both refrigerator and gas range were delivered April 2018. Refrigerator: By the end of June 2018 I had a warning that the water/refrigerator filters had to be replaced. I was told the filters were good for 6 months!!! Therefore I called Frigidaire dealers in my area to place an order the end of June/1st week July 2018... All of the dealers were out of the filters. Therefore I called Frigidaire. I was told the filters would not be available until October 15th 2018. NOW I HAVE PAID EXTRA MONEY FOR FEATURES ON THIS EXPENSIVE REFRIGERATOR THAT I CANNOT USE. To make a long story short I called Frigidaire for the rest of the year of 2018... In December before Christmas I was told the product would be in and I could pay for the order upfront. I did not received the filters until February 2019. Then, the frame that holds the drawer and shelve intact split. I had to order that in December 2018 as well. Although the refrigerator is not a year old the company would not cover it. I complain about having problems with the frame after delivery... Someone came out but the problem was not resolved. Called Frigidaires customer support. I was told to spray Pam on the drawer in order for it to slide easy!!! Yesterday when I went into my refrigerator I found out theres another break in the plastic frame....in the exact same place the first break was. Here I go again calling Frigidaire again about this lousy product!!!Gas range: I was using my range cooking for the Thanksgiving holidays...and my Carbon Monoxide Alarm went off. I had to get my son, granddaughter and myself out of the house. If I did not have the carbon monoxide alarm it would had been tragic. I called the gas company in my area and they verified it was carbon monoxide... I called Frigidaire and they set up an appointment for someone to come out. Frigidaire gave me the information of the service person and phone number... I took it upon myself to call them a few hours after I spoke with Frigidaire. The service person told me they were no longer doing service calls??? I had to call Frigidaire back to let them know in order for them to reschedule someone else to come out. Within a week a service person came out with new parts for the gas range.

The ice maker has not worked right since we purchased the refrigerator (#FGHB2844LF Model, Serial#4A03006967). We have had 3 repairs, going onto 4 repairs for the ice maker. It continues to breakdown and ultimately water leaks out onto my hardwood floor causing damage to the wood. This is a lemon and Frigidaire will not take this back. So fix my floor damage please and I am very dissatisfied with this model, seems repairmen cant fix it.

2015 we bought all new Frigidaire appliances. Very disappointed. Refrigerator back Iced up and rusted out. Frigidaires fix was to put a 1 and 1/4 thick foam on the back of the frig. Now the fridge sticks out even further from the wall, I wouldnt be able to see if it were iced over with the foam on the back, and the ice machine hasnt worked the same since the repair. Our double oven burns food on the edges. Frigidaire put one of the largest burners towards the back so that the heat from the burner melts the face of the control board. Had it replaced once already and it is melted again. Our Dishwasher wont work on all the setting. If we select Power wash, we end up with water all over the floor. We get constant power failures also. If I could give a zero rating I would. Im surprised this company hasnt been sued. Last I spoke to Frigidaire, I was told that they could help me find a service provider and that once I pot them to fix the issue, they could then offer me an extended warranty. Seriously???

We bought our appliances 4 yrs ago. Dishwasher doesnt clean good and started leaking after 3 weeks. REFRIGERATOR has been garbage from the get go. We paid 2500 for a refrigerator that only had a yr warranty. So far we have spent another 1000 on it because its junk! I will never purchase Frigidaire products again. I have a GE refrigerator that we have had for 20 yrs and it works better than the new one. Needless to say I will seek out old appliances before I ever buy a new one again. They made them cheap, sell them for thousands and rip off the consumer. Nothing like big business!!

I have had two major repairs done by the store that sold this poorly designed washer to me in the first year, to no avail. When I contacted Frigidaire before the warranty expired (7 times) they finally told me they would not honor the warranty because I handwrote information of the receipt. They requested I handwrite this information of the receipt before sending it to them! This product is terrible - avoid it and Frigidaire like the Plague.

Brand new Frigidaire electric oven died after we used self cleaning feature for the first time. Had repairman replace the computer board at our expense. Several years later used the self cleaning feature again and the oven died again. So far we have used the self cleaning twice and the oven has died each time. Frigidaire should stop making this junk or replace the Self Cleaning button with Self Destruct button, so customers are aware.

I had recently purchased a stove, dishwasher, washer and dryer. Have had problems with all of them. Stove - just before Christmas stove cracked out. Called Spencers home and appliances. They fixed it. Microwave started sparking. Spencers fixed it. Dishwasher - 2 days after install control panel went out. Spencers came out and fixed it. Dryer hinge wont stay closed. Spencers came out and fixed it. ALL FRIGIDAIRE products!!!!! Now here is the sad part. Dishwasher control panel went out again just about 12 months after it was replaced. WOW!! DRYER door broke again. Im starting to see a pattern!!! Ive had to have this stuff fixed. Called customer service. This was a joke. Finally I was baked into a corner where I had to buy their warranty. 250 dollars but didnt go into effect until a month out. Then they put the warranty on the wrong appliances but they didnt care. Then they didnt bother telling me they were going to fix it without me purchasing the warranty. So at the end of the road I got no help from Elizabeth their supervisor. This company plays the odds of who will actually keep coming after them. Dont buy their products. I own a construction company. I am hiring 25 people to stand out in front of a lot of their stores with sign in protest. I will go buy new products.. Yes this will all cost me a lot of money but its going to cost them more. What this company is doing is not right or ethical They will hide behind their warranties to get over on people instead of doing the right thing. Next is BBB.

We bought all new appliances 4 years ago and have had to have the dishwasher repaired twice in under 3 years. The console assembly had to be replaced both time costing approximately $500. Now the microwave has stopped working. It smells like something has burned out as there is an electrical smell. Who knows if it can be repaired or not. Now Im waiting for something to go wrong with the stove and fridge. I would caution everyone to steer away from Frigidaire products as they should last longer than a couple of years.

Purchased a new house in 2008 and decided to upgrade to some nice new stainless appliances. The company recommended Frigidaire. Poor decision. The stove threw sparks when the oven door was closed due to poor wiring under the glass top. The microwave was so loud, it had to be replaced immediately. Now when a cabinet door is closed, the microwave turns on by itself and you have to open the microwave door and close it to turn it off. The dishwasher is hard to close, its noisy, and the gaskets started falling off within a year. The refrigerator door shelves broke several times under normal use and the company refused to acknowledge issues with poor design, then denied sending us replacements. Now the temperature control actuator that opens and closes to let cold air in started clicking, then broke, and wont hold a temperature under 40.This is without a doubt the poorest quality appliance company EVER. I have a 15 year old GE Hotpoint refrigerator in the garage we use for extra food, milk and beverage storage, and have never had an issue with it. If I had the money to replace it all tomorrow, I would take every bit of this garbage, and deliver it right back to the front door of the company with a few choice words painted all over it.

The door of our stainless steel range (purchased in 2009) is rusting. Frigidaire says its cosmetic and wont fix it.

4 new Frigidaire professional appliances. Year 2 replaced stoves control panel (over $300) and ice maker in fridge needed repair. Year 3 ice maker repair again, year 4 dishwasher leaking and had to replace. Fridge ice maker and water dispenser repair. Year 7 stove started to smoke (when back was removed the wire assembly for bake was melted into the control panel) so had to replace. So that leaves only 1 appliance (microwave) that remains. Frigidaire customer service has no comment other than to provide you with a contact for repair. Will never buy any frigidaire product again.

Very quiet. Does excellent job of cleaning dishes without rinsing them first. Cleaning cycle is shorter than most other brands. Has 6 different wash cycles and 4 different drying cycles. The silverware tray is easy to fill and keeps them separated. Very reliable. It's approximately 10 years old and never had service on it.

Ive had the Frigidaire stove for 3 years & I love it. All the features are great! The cleaning cycle does a great job! If you spill something, it doesnt drip anywhere & its easy to wipe up. There are two different cleaning cycles. One is steam & the other the heat cleaning.

I bought a new Frigidaire refrigerator with over $200 off and the unit will not cool below 60. The freezer goes to -20 but not the food area. I was told to try all kinds of tests like unplugging the unit, wait 5 minutes, plug it in and turn the thermostat all the way up, then down, then up again, then down..... all to no avail... From new Lowes wants to send out an appliance tech to fix my new fridge. No, I just want my money back. I will buy anything other than a Frigidaire.

Cooks evenly, very reliable, cost about $100 so well worth the price. This is a over the range fan/microwave. The filters are really easy to take off and clean. This model has a "stainless" look plastic, which is also easy to keep clean. Never had a problem with the turntable.

I’m posting my review to warn others. Frigidaire refused to post my review bc it may steer customers “away”. Ridiculous. My husband and I saved up for 10 years to do our kitchen remodel. We used the Frigidaire Pro Line for all of our appliances. I have never been more disappointed with a refrigerator. I chose this model because of the smudge proof finish. This is biggest mistake we made for our entire renovation!This fridge accepts magnets and so naturally we excitedly hung up our children’s artwork. In less than two weeks (after removing the artwork to dust the fridge face) I discovered that the ENTIRE front of it was scratched with fine scratches from the magnets. I am just sick over this! Nowhere in the manual does it say NOT to use magnets on the surface. Since it accepted magnets in the first place, we assumed that was considered normal and acceptable use of the fridge. The magnets I used were brand new and not rough! The surface of this unit is ridiculously easy to scratch! Had I have known this fact, I would have NEVER chosen this fridge. It was a giant purchase for us and now I have to live with it ugly and ruined.Also, I’m now embarrassed to show people my new kitchen because of it. My kitchen looks like “new kitchen, but old fridge”. The worst part for me is I didn’t even get to enjoy having what I thought would be the refrigerator of my dreams. It was ruined before I even got a chance to enjoy it. And now I can’t even enjoy my kitchen remodel that we waited years for, YEARS!Please do not waste your money like we did. Buy a regular stainless steel refrigerator instead and just get used to wiping off fingerprints, because at least they come off! My previous regular stainless steel fridge was over 10 years old and barely had a scratch on it. In comparison this expensive “pro” fridge can’t even operate in the simplest of function, to hold up a calendar and children’s artwork on the front of it, without becoming damaged.

Purchased a stainless steel slide-in stove from Sears 2 years ago. It is a beautiful stove and my wife was very happy with it. She had called Frigidaire a few days after it was installed to find out what to use to clean and purchased all of the recommended cleaners. This stove was always immaculate. After about a year and a half the stainless steel control panel started peeling in a few spots making this otherwise beautiful stove look terrible. We checked our brochures and owners manuals and they all stated that it was made of stainless steel when in reality it is made of aluminum coated to look like stainless. We called Frigidaires customer service and I use that term loosely and asked them why my stainless stove is made of fake stainless and that told me it was real stainless. When I explained that mine was coated aluminum, they said they would have the technical people look into it and get back to me. They contacted me later and explained that my wife had scrubbed the outer layer of stainless steel off. What? And that for $250 they could send me a new stainless steel control panel. What? Thats right they are still trying to tell me that its stainless. Im not an attorney but this sure sounds fraudulent to me. I had good experiences in the past with Frigidaire but to misrepresent what you are selling is fraud and fortunately there are many other manufacturers to chose from.

We just bought a stove, fridge, freezer and washer/dryer from Appliance Canada. The very first day that I used our new stove, the stovetop got scratched and the water that spilled on the stove went to a hard crust and will not come off. I called Appliance Canada for an exchange and was told that Frigidaire would not come to see the stove as this is cosmetic. I dont understand, I purchased a new stove and this should not happen after one or even 100 uses. Yes, it is cosmetic but why would I want a brand new stove with a ruined stove top. The stove, which I purchased 10 years ago looks better than the new stove. When I called Frigidaire, the customer service person (Michelle), was very rude and kept cutting me off. Again, she went off on it being cosmetic so it is not under warranty.I explained to her that the product was just bought and this happened after first use and got worse on second use. She again said that it is cosmetic and again I went on and said that they should back up their product. It is cosmetic but I have a ruined stove after 1st use and this should not happen with their product and if it does, they should look at it and fix the problem. Extremely upset.

We bought Frigidaire Gallery fridge and dishwasher about 18 months ago. The dishwasher had to be replaced twice within the first months of use, and fixed twice ever since (didnt start, and the the soap dispenser wouldnt open). The fridge has been the most horrible product I ever owned. The biggest problem is the door. It DOESNT CLOSE. The door is so light, you need to literally push it firmly. Just swinging it will not close it. However, when you push it close, it quite often spring back and stays open. We had 3 repairmen over to fix it, one of them incredibly rude told us we do not know how to close the door and smirked at me when I objected. The other 2 came, opened and closed the door, said there was nothing wrong with it and left. Then, the front panel with the choice of ice or water, broke and needed to be replaced.Next, the ice maker. First, it is tiny and at summer, when my husband and I want to get ice for our drinks, it starts churning and making noises, and we need to wait for a few hours until the new ice is made. I think a fridge should be able to make ice for more than one pitcher of ice tea. Last night, I wanted ice and put a glass under the dispenser. Fridge started to make loud grinding noises, and nothing was coming out. When I opened the fridge, the ice maker was jammed, ice spilling INTO the fridge. We cleaned it, but this morning there are loud thumping sounds coming from the fridge. The overall experience with Frigidaire products has been nothing but a headache and I am warning all my friends and family to NEVER buy their products. How can this company stay in the business is beyond me.

I purchased a Frigidaire Professional Refrigerator in Aug 2015. Since then, I have had the same issue over and over again. The bottom ice maker will work once it is replaced for about a day or two then it stops. This is still going on today 01/30/2017. They have made several major repairs to the unit. Nothing has worked 100%. All the company seems to want to do is replace the bottom ice maker. It is clear that the issue isnt the ice maker. A tech just came out this past Monday and replaced the compressor in the refrigerator and he put a new ice maker in as well. After 1 day, the ice maker stopped working again. I called the Lowes warranty department and they said unless a repairman deems the unit irreparable the ice maker doesnt qualify us for a replacement. It was on factory warranty for 1 year. They also told me that those repairs do not count under the extended warranty. So it is like starting over all over again. My husband believes that they are trying to ride this out until we either give up or the warranty runs out. The current repair company has been out 6 times and 7 will be Monday 02/06/2017. Based on the information I have received from the repair company they have not gotten paid because the issue still exist. I have no control over that. I have been in constant contact with the repair company talking with them concerning this issue. I have been very cooperative and understanding. This whole issue is way out of control and the company doesnt seem to care about the customers or the products that they sell.I would never purchase another Frigidaire Product again. This one was my first. It will certainly be my last. I have been very unhappy and dissatisfied with the products performance and the customer service. I would very much like for an attorney to contact me over this issue.

My wife worked and saved for a LONG time because she wanted to upgrade the kitchen. Once she felt she had saved up enough, she went shopping for a houseful of appliances. She liked the Frigidaire Gallery line and the Affinity washer and dryer. In October of 2010, we took delivery of stainless gas range, microwave, dishwasher and refrigerator along with new washer and dryer. The only good thing to be said about Frigidaire is the smudge-proof stainless is the real deal. Too bad its not worth the aggravation. I would rather clean the front of the fridge every day, than deal with this brand ever again.We have paid for extended service contracts on all of the appliances since 2010 and with good reason. The washer has been repaired at least 8 times. It also stinks inside quite often. There was a class action suit for this and all you get is a check for $50. We used it to buy vinegar to clean it periodically (the only thing that works). Dryer has been repaired at least 3 times, if not more. Dishwasher repaired once. Gas range did a weird thing where if you tried to light one burner, all the igniters would fire up. That took time for parts, but it was otherwise usable.The refrigerator, where to begin??? Constant noise and malfunctions with the ice maker. Also, it would never stop making ice, even after the ice bin was full. After five repairs, my wife convinced someone in customer service it was time to replace the fridge. Fridge number two had the same issue with the ice maker, it would never stop making ice. You know the bin is too full when water drips from the ice dispenser. In 2014, we moved and washer, dryer and fridge #2 came with us. My wife likes her appliances to match, so she bought a new Gallery gas range, microwave and dishwasher.Fridge #2 didnt make it far into 2015. Ice maker stopped making ice. Deemed un-repairable, enter fridge number 3. Fridge #3 also has the issue with never stopping ice production. The icemaker was replaced (they finally re-engineered it so they didnt have to bring you a new fridge every time the ice maker quit). #3 is a little noisier than 1 and 2, but tolerable. Also, the replacement ice maker never stops making ice... Two cubic foot microwave deemed un-repairable after just 2 years. They agreed to replace it, but they dont make a 2.0 anymore, we could get a 1.75 cubic foot. Ok, but that unit is cheaper than the one its replacing, are we getting money back? You guessed it, no. They will add 3 months to the original warranty - TAKE IT, YOULL NEED IT!!! We were without a microwave for six weeks while waiting for Frigidaire and Lowes to communicate with one another.As I am typing this, its been almost a week since weve been able to use the gas range after it filled our home with gas. The nice man from the gas company put a DANGER tag on it and shut the gas supply to it. Frigidaire service said someone would be out the next day to look at it, but weve been down that road many, many times and we knew no one would be out the next day. Called the service company and, sure enough, earliest appointment was two weeks out. Call Frigidaire back and said we cant be without a range for two weeks. They said they would escalate to scheduling team, I said, You need to authorize a replacement now. No, we only escalate. I need to talk to a manager. Get Angela on the phone, shes like a parrot and says the same things over and over again. She promised a call back with status the next day, never heard from her again. Called her and left messages twice, no response.If you are reading this and am wondering if my wife and I would recommend Frigidaire appliances... Wed ask you why would you want to do that to yourself? If you just have to have smudge-proof stainless, never be without the extended contracts. Never. Customer service has only gotten worse over the past eight years and my wife is truly regretting the decision to go with Frigidaire.

I have a front load dryer affinity type it rips and burns all my clothing, I have lost hundreds of dollars worth of clothing.

Door handle broke on refrigerator. Freezer ok. Company replaced with 2 handles. New handle broke again. I replaced with 2nd new handle and called company as I have extended warranty. Was told warranty does not cover cosmetic damage. Took handle off freezer door and put on fridge door, which also broke. My wife and I are in our 70s & we couldnt abuse our appliances if we tried. Im sure you have had an epidemic on broken door handles on this model. I might add I was treated rather abruptly and dismissively when I called. I chose not to renew my extended warranty for obvious reasons as I plan to move off in another direction.

We purchased our convection oven, quite expensive, a year ago. Have loved it until the last cleaning. I had a pie run over and I did follow directions of scrapping what I could get off of it. I then ran the self cleaning cycle and when I looked, it was burnt in that area and a dent showed up. I had contacted them before about sending me information on extending the warranty which never showed up in my mailbox. When I called to get a repair service recommendation to come out, as it was still under a year, there were none in my area. So what good is a warranty if no one is in area to fix or look at it? The floor of the oven had to be defective or this wouldnt have happened. I owned a GE before for 3 years and when we sold the house it looked as new as the day we moved in. I followed the directions and this is what happened. I will not recommend Frigidaire to any of our friends.

I had a lemon of a fridge. They paid for labor to have it looked at then told me I would receive a new one in 10 days. After 10 days I had heard nothing. They will not call you back or offer to even help just throw you in a circle to talk to other people. Long story short 3 1/2 months later I personally had to drive to a shopping facility to get my (installed fridge) because they couldn’t ship without more paperwork from Frigidaire. Taking to Frigidaire they said waiting on my payment that they already had. Do not use Frigidaire. I will never recommend them with the headache it caused. I should of just went and bought a different brand.

In 2012, I purchased all Frigidaire appliances (Refrigerator, Oven, Dishwasher and Microwave). I also purchased the Extended Service Agreement and renewed with an expiration date of 3/27/2020 on all the appliances. In November 2017 I noticed a crack on the door of the microwave located at the bottom of the handle. This is probably due to the design of opening and closing. The microwave is Model #FFMV162LW Serial Number KH12401883. Purchase date 9/5/2012 ($199.00). The extended service contract #[protected] (spent $163.93 on this service). When I contacted the 800# to report this, I was told it is not covered, because it is not part of functionality. I have read over the contract. Nowhere does it mention the door not being a significant part of the functionality; it does need to be closed to function. The contract does not mention at all that the door is not part of the extended service.I then went on the Chat Line to further submit my frustration of all the expense I put in to all these extended services I purchased on all the appliances, not to have Frigidaire back up their products and services. These will be the last Frigidaire items I will purchase when I am in need of future products. **Answer received: I appreciated reading you complaint. Im quite heavily involved with the industry and think I might be able to shed some light on the subject.The issue youre referencing is a problem of physical damage versus that of electronic/mechanical problems. Physical damage is something most extended service guarantees do not cover; for example, closing the door too hard and cracking the door. This makes sense whereas theres no way to determine how the crack really occurred. For what its worth, I own several Frigidaire appliances and dont hesitate to recommend them. Admittedly I prefer the Gallery and Professional lines as compared to that of the basic Frigidaire series, but if one knows the line fairly well, they can become a great value. Hopefully this helps clarify the issue.**I replied with: Sorry Shaun, but this seems to be a standard reply you are giving many of the complaints posted here. I still stand by my statement that I will not purchase any more Frigidaire items. After the several conversations with Frigidaire, there has not been one single reply. I asked if all my methods of contact (phone and live chat) had been recorded, to which I was informed they were as I suggested upper management review. When one receives mailers saying you are best to purchase a service agreement (kind of an extended warranty) that pretty much costs more than the unit itself, you are believing the Company will address the problem. In this case, me, the customer, was not satisfied with three issues; 1) Product flaw 2) Misleading extra coverage 3) Level of caring from Company.

800/5000. With a kitchen set at Brandsmart brand Frigidaire, 5 months later the refrigerator started to have problems, a noise that came from inside the refrigerator, call Frigidaire and they sent a technician 8 days later. This technician changed the ice maker first and said that was that, the second day followed the problem, the technician has already changed, the refrigerator has changed and the problem is the same, now I call them and says that when the technician comes the refrigerator does not have a problem, they are a scammer and thieves company, the customer service is pessimistic, always buy in Sears and the truth never I have problems, just because I went through this store and saw the prices, but it is not worth paying more and they treat you as if you were a garbage, Frigidaire is a company **.

I built a new home and needed a counter depth refrigerator. Being there are few to choose from, I chose the Frigidaire Gallery line for its fingerprintless stainless steel look. I have had the repair people here 3 times already because they cannot get the doors on the side-by-side refrigerator to line up. The crisper drawers squeal terribly when you slide them in and out because there are no rollers. Just plastic gliding on plastic (dumb design), and my food gets frozen in the crisper drawer randomly.The dishwasher develops a foul odor unless you leave the door open all the time. The consumer hot line told me this was normal and I need to run white vinegar through it occasionally. Well, my kitchen is small and leaving the door open in a real pain. The microwave doesnt have a reheat button on it, instead they labeled a button chicken nuggets. What? So far so good on the electric range, but it is hard to keep it from looking smeared as it is a solid black. Shame on me for not going over every detail while shopping I guess, but my 20-year-old Whirlpool and Maytag appliances were better made for sure. Disappointed :(

Three years ago my husband and I decided to update our kitchen appliances. We purchased a french - double door refrigerator, microwave and wall-mounted oven. Within 3 months we needed to call on a repair for the ice maker. It took 3 visits to get it working. (Our daughter had the same problem with her Frigidaire refrigerator in 4 months). We now have the bottom of our oven warping with 2 cracks in the bottom. You can actually see the element glow through the cracks when the oven is on. I was told not to use it until we could get a repairman out. Its a defect!!! And because we dont have the extended warranty, its not covered.My recommendation to anyone buying a Frigidaire appliance is to get the extended warranty. If they built a quality product, you wouldnt need the extended warranty. They must have an interest in the company selling the warranties. No assistance was offered to resolve this issue. Our purchase was made at Nebraska Furniture Mart in Omaha, NE. I wish I would have read these reviews first. I will never by another Frigidaire appliance again.

Have had issue with Frigidaire gallery, food in the top compartment freezes! After many phone calls, numerous service calls, parts replaced, their solution is to move shelves around! Wasted way too much time trying to resolve this issue. I was actually told by someone on phone at some point that things do freeze on top shelf???? Would not recommend their appliances. Problem started under original warranty and I stupidly purchased another 2 yr contract. Waste of money.

I bought a new house 2 years ago with a kitchen full of Frigidaire Professional Series appliances. Recently the oven convection fan started to sound like an aircraft engine. The entire fan assembly had been replaced along with the motor; it now only sounds like a semi truck in my kitchen. The repair tech called Frigidaire from my house and was told that is the way it is so shell have to live with it. This is the third appliance that has been problematic. The gas range burners still dont work properly, after 3 attempts to repair. After only one year, I replaced the dishwasher with a Bosch, which I love. There will never be another Frigidaire appliance in my house.

I bought a home with all Frigidaire appliances in it, the first month after moving into this only 1 year old home, the oven needs a new element. Ok so that was $350 thinking this was a fluke and bad luck. The ice maker is crap not only does it not make enough for a family but it always has random styrofoam balls among the ice cubes that you cant see until they float to the top in your drink. Ok so that was minor but then the lights all go off inside the fridge and freezer. We call to let them bill us for a $46 light they say maybe the issue since they work like LED Christmas lights (when one goes off they all go off). We replace one at a time thinking it would light up but nope the whole fridge starts to die. Not keeping temp. Now 2 boards are blown and $565 later after repair tech came out it works but the ice maker is still crap!!! Not working at all. Stay far away friends from the Frigidaire Brand made by Whirlpool.

I have purchased Frigidaire Model FFHT1831QP, Serial BA53635473. It SUCKS!! Had to get the seals replaced. The air chamber is misaligned (water laying on top shelf). Freezer doesnt work. They called it Intermittent Freezing. Yet the place that I purchased it from (though nice) did not offer to replace & I think they could. They are to have someone come out & look at it again. I WANT A NEW ONE! I didnt pay almost 700 dollars to have a brand new refrigerator already need several repairs. Then later when it has more problems Ill have to pay for it. Quite frankly Id love my money back & Id buy a totally different brand. My last refrigerator lasted me around 30 years with NO problems during this time. SO far I am not happy with the place that I purchased the refrigerator from as I believe they could offer to replace it immediately. I am not happy with Frigidaire so far. I will be happiest with a total refund. I would happy with them EASILY offering & providing me with a brand new refrigerator that is not this model/serial number & a better refrig. AS LONG AS IT ACTUALLY WORKS!!! Do NOT buy this model. The one guy that has been fixing these said that hes had calls on this model for these issues also.

I purchased the Gallery fridge, stove and dishwasher as I wanted the smudge proof finish. Since day 1 the ice maker has ALWAYS gotten clogged with the ice and either gives you none or it shoots out ice all over the floor. The dishwasher turns itself on randomly if you happen to close the door all the way. The stove smokes terribly if anything gets spilled in the oven. I cleaned the oven three times in two days (self clean) as well as used Easy Off oven cleaner and the stove still smoked when I cooked. Super annoying set that I wish I would not have purchased.

Im selling my house and got an offer, the buyers inspector finds my Frigidaire stove has a recall, havent been fixed. And this fixing was put in that 1 week offer as a condition. When I call Frigidaire, they tell me to post the parts and later arrange the service, and 24 hours later thered be an automatic email send to me. I told buyers side that we will provide the email for them to delete the condition. But several days later I havent got this email. I called back but they said they dispatch the recall request to a service company but failed to tell me, and no email at all. Why not tell me? I told you its an important email for me. Because its a mistake! Im not happy so I want to complain. But the lady just said, If you dont have other things to help hope you have a good day, and hang up the phone! Its worst customer service I ever have!

Reasonably priced and do a fantastic job cleaning and drying. Front load washer and dryer - owned for 5 years and have not had any problems and no service calls. Easy to use and use very minimal amount of water and electricity. Don't like paying a lot of money to purchase a product when there are less expensive models with the same features. Hate leaks in washers in the past. Need long lasting product. Machines are reliable, efficient, money-saving, and do a great job. Frigidaire makes a good machine.

We purchased our Frigidaire convection oven at Home Depot about 3 years ago. It has worked great till tonight. We were baking potatoes for dinner (in what we thought was a 400 degree oven) when, after about 30 minutes, the oven started beeping non stop and 'F10' was flashing on the display. The stove top was very hot to touch and a strong electrical smell was filling our house. The oven window was dark brown. I opened the oven door, thinking there was an oven fire and the heat that came from the oven was overwhelming! I was unable to turn off the oven, so my husband finally tripped the breaker. After reading all the other reviews, we will be keeping the breaker off and getting a new oven tomorrow!!

Bought it on sale so the value for what you get was fair and it does the job. LED lighting keeps the compartments well lit. At times you need to turn the breaker off to reset the ice dispenser and being a french door fridge it feels a bit awkward since we are use to a side by side.

Received a damaged refrigerator and reported the damage to the appliance store. The damage is a bent frame behind the bottom kick plate. The appliance store contacted the distributor with no results. I then contacted Frigidaire customer service and they did not stand behind their product with a repair or replacement. Their response was that their warranty only covered manufacturing issues and that a damaged frame (bent) was not a manufacturing defect. They pointed the finger at the appliance store and/or the distributor and left me to resolve the issue. In addition to the bent frame, this is the noisiest refrigerator I have ever owned!.

Bought the entire line of these products - double oven, microwave, refrigerator, dishwasher. From the start the ice maker never made ice. Weve had 4 techs out to fix it. Last issue was the entire control board needed to be replaced. The dishwasher pump has been replaced. Currently the microwave doesnt heat and the top of the double oven wont heat. Called Frigidaire and the offered to sell us a 2-year warranty for $498. Wow, way to back your products. 4 appliances and every one of them is total garbage and NOBODY at Frigidaire cares. I will never buy a Frigidaire product again. And to think, this is their PROFESSIONAL line!

I have never been so disappointed and angry over a purchase. I recently built my dream home and was very excited. All my appliances are Frigidaire and had always thought it was a solid product. My one yr warranty had come to an end this past May. For several weeks now my dishwasher had not been getting the dishes clean but it would work well enough when run on heavy mode. I do not use it that often so it was more of a bother than anything until I noticed several pieces of wood flooring popping up and realized I had a leak of sorts. The builder came to take a look and we saw that water was pouring out from under the dishwasher. There was mold growing.As luck would have it my ice maker in my Frigidaire freezer stopped working as well. I called Frigidaire and was told I would have to pay for the repairs myself as it 6 months out of warranty. I have such concerns as all my other appliances are made by Frigidaire as well. So now not only are my relatively new appliances not working but I have damage to my new home. All of which I have to pay for because this company did not make a quality product.It is just myself and my daughter who is 7 that live in my home so how much wear and tear can 2 people do in a little over a year. My builder who is one of the largest in this area in NC was disgusted as well by the response from Frigidaire and told me its not the first time he has heard this and will no longer be recommending using them in the homes he builds as he wants to keep his reputation of quality homes. I can only tell people I know to NOT buy products by this company and if you do dont expect them to do the right thing. I had a Kenmore for over 15 years without any problems and I will be replacing my Frigidaire. I understand that things break but when something is so new and has very little wear and tear it is robbery. Now I am left with the repair cost of both as well as the cost of the damage to my new home.

I purchased an over the stove microwave 2.5 years ago for under $350. It has worked well but the glass turntable was broken on our granite counter top. The cost for a replacement it $140! I have found that Frigidaire not only offers very poor quality products but poorly designed ones also. I will never again purchase anything from Frigidaire or Electrolux.

I purchased the Frigidaire stand up freezer/fridge combo when I built my house. The matching set cost me $5,000 for it. Within the first year of purchase the fridge went out and Frigidaire sent out a technician to repair. Unit should have been replaced while under warranty but they did not want to hear it. Skip forward to some time later, I paid for the extended warranty for the fridge and the icebox but was refunded my money just on the fridge because it was broken under warranty and they would not cover up as I was told but unfortunately for me the rep in customer service didnt seem to put that in the computer and only put refunded due to being broken when it wasnt. Now my unit is out and I questioned them about it. They send me with the runaround. All my appliances in my home are Frigidaire. I will be replacing everything in my house to get the name Frigidaire out of it. I am out now $500 dollars as I paid for a repair service to come look at it and replace items that were replaced before because they broke the first time and Frigidaire doesnt seem to care. Well they will care. I can promise this!!! Sincerely, a pissed off customer.

We bought the set in 2011 and I sat down and read the book with the washer and dryer from cover to cover. My husband laughed at me but found out heavy clothes on the bottom, lighter clothes on the top, has a clean cycle you do once a month. Doesn't show on the panel of the washer but tells you in the book how to access it. Mine is in a basement and has never had a bad odor or any mechanical problem in 3 years. Uses very little water and clothes come out clean and smell great. I open the door when done and pull out the soap and bleach dispenser tray when not in use. My sister says her cleaning woman works for others and has had every front loader break down often. I maintain it's how we treat them. If you load them all carelessly, it makes them off balance and will cause damage. Will buy another set if these ever quit on me.

I cannot believe this company. We bought all Frigidaire appliances for our new home. After 4 weeks our refrigerator needed to be fixed. Now one month after our warranty ran out the motor in our dishwasher burnt out and set a fire inside it. We contacted Frigidaire about this and were told that they would cover the parts, which is the entire machine, but will not cover a new machine (which we were happy with at first) until we were informed by 2 separate repair companies that it is impossible to fix. We again contacted the company and were basically told better luck next time. Shame on this companys customer service.

This dryer was never the best, but just before the year warranty was up. We got the error code “E 64 Call Service” (the element). I had emailed and tried to call Frigidaire with no response at all. I therefore replaced the element at my cost of $200. About 1 1/2 years later it happened again, ok replaced it again. And 2 more times 1 year between each time it happens. Then last October it happens again and this time I email Frigidaire again and this time they respond and say, Sorry, you are out of warranty and we cannot help you. Not happy I replace yet another element at my cost. Well this one only lasted 3 months. With ZERO support from Frigidaire we are buying another Dryer and will NEVER buy another Frigidaire product ever again.

We purchased a Frigidaire refrigerator in May of this year. Because of the pandemic, I received my fridge in July. Initially the fridge worked very well. We use it in the garage only for bottled water and Gatorade. We were not planning to use it in the winter as it is not “garage ready”. Towards the end of August, we noticed a small crack in the bottom floor of the fridge. We should have taken a picture of it...lesson learned! It is now the beginning of October and the crack has started to open up with the edges of the plastic curling up and exposing insulation. The plastic surrounding the crack is now starting to bubble and looks like it may follow in cracking. I have plenty of pictures. I tried to contact Frigidaire but all I can get are recordings (“due to high customer call volume “) that direct me to a local repair shop since my fridge is only a few months old. The repair shop was very good and sent the pics of the fridge directly to Frigidaire. However, Frigidaire claims the damage is not covered and blames me for dropping something on the plastic causing the damage. As far as I know, nothing has been dropped in the fridge. Even if a plastic water bottle was dropped, I am amazed that it cause a cracked in plastic that is now deep enough to expose insulation. I also don’t understand how all of the plastic is bubbling up underneath. That is MOST DEFINITELY not caused by something being dropped. When I called to follow up on the case number given by the local shop, Frigidaire operator is a recording saying they are unable to take any calls. For a company as big as this, with products as expensive as theirs, how is this acceptable customer service?! You can’t even reach them!! Totally unacceptable and I will never be purchasing a Frigidaire product again. I will most definitely be leaving a review on my YouTube channel detailing my experience with this company.

We have had our Frigidaire Affinity for EIGHT years with no problems whatsoever--till yesterday. The washer stalled on the spin cycle. Problem was wads of some kind of matted, tarry stuff on the drain filter. Stuff that comes off dirty clothes? Don't think I cleaned the washer every time it asked "Clean washer"? And think maybe that was the problem. OR, how to get out the gunk that accumulates on the filter? Where is my manual? Can't find. Otherwise, I have been DELIGHTED with my wonderful, stalwart Frigidaire Affinity. And even this problem is probably just use-related. And, it might be my own darned fault, just as Jimmy Buffett said.

Model # - FRsss2323AS0 or O Serial # -4A14107574. Order number for missing parts: ** waiting on shipment since Feb 25, 2022. Where is the tracking number. My mother has been waiting on missing parts for her new fridge since January 2022. I have called a few times just to simply get the tracking number for the order shipped out I was told on February 25, 2022. They have all the details on file from the specs as to which parts are missing (deli tray 3,4,5 which is specs 48,49) and (Crisper tray 49) as well as a fridge logo. This was covered by Mykia, she told me that the order was held but never go back to me as to why it was held. I spoke with Ann who told in early Feb. She told me by Feb 25 2022 the missing parts will be shipped. I spoke to Sirena told March 14 she hung up on me and but told me she would place me on hold to go retrieve the tracking number, enter hang up a dial tone. Someone either did not do the reorder for the missing parts or the shipped is still not out yet. Either way when a customer calls if the CS rep does not know the answer as to why the order hasnt been shipped or cant even provide the tracker number for the missing parts, this only means people are slipping on the cs service skills. From January until March 14 2022 my mother is still waiting on missing parts. WHY? Can I get a order tracking number without cs reps hanging up or just the honesty of what is really going on here. Tomorrow I will call back and just request to speak with a supervisor or manager because these are simple questions that only require simple answers. WHERE IS THE TRACKING NUMBER FOR THE MISSING PARTS???

Went with Frigidaire gallery kitchen appliances, and everything is sub par. Dishwasher has broke twice, fridge also and now the stove quit working the day before Thanksgiving, 2 years old. Will never buy Frigidaire again.

We purchased a new double oven in fall of 2010. Within the first 6 months we noticed that the upper oven starting burning everything - even after just a few minutes. We called for service and it was found that the upper oven had warped and as a result, the entire stove was replaced as no expense to us. In September of 2013 we noticed that the racks in the lower oven were not longer safe. They had to be balanced and fell if any weight was put on them. I called for service and the tech came out to tell us that the lower oven cavity would have to be replaced. This is less than a 2 year old stove - and my 2nd problem with the ovens expanding. I contacted Fridgidaires customer service who at first were not helpful at all because it was beyond the 1 year warranty. I tried to express my concern about the safety and asked about liability if the rack fell and someone was burned...they then indicated that the oven could be repaired but it was very labor intense and as a gesture, they would pay for the parts if we paid for labor. Getting quotes of several hundreds of dollars, we decided to replace the stove with a different brand at our expense. I had contacted Fridgidaire to see if they would like the stove back to research how it can fail twice in less than 3 years but they told me to dispose of it. So after spending $1600 for a new Gallery series Double oven - I am left with trash at the curb after less than 2 years (on the replacement oven). I am disgusted and mad that Fridgidaire was so complacent about the failure of their product - not once but TWICE. And my reward was --- it is out of warranty. My prior stove was 12 years old and was never serviced and this piece of crap was serviced multiple times and replaced due to defects. And I am left with the bill... great company - avoid this company at all costs...It will leave you without nothing.

2 years ago I purchased a Frigidaire refrigerator and paid 850.00. I understood it was inexpensive but it was a small apartment sized refrigerator and had no bells, no whistles and so one would assume that the price was right for what you were getting, WRONG. This fridge may as well be a polished **. Just 1 month out of warranty the control board failed, so the freezer and the fridge compartments were warm and the control board just flashed. I paid to replace the control board with a new OEM from the manufacturer board, and this part cost me 200.00 But now just yesterday 7 months later the control board stopped working again and did exactly what the original one did. We are 5 days to Christmas and me without and once again without our Frigidaire fridge. 1,050.00 invested now in a small fridge and its just a stainless steel polish on a **.

I bought the Professional line of Frigidaire products in February 2012. They are poorly constructed. The seal around the door shredded apart; it had to be replaced. When you push the ice button, the ice doesnt stop coming out when you take the cup away, and the ice ends up on the floor. The ice maker is very loud. When you pull out the vegetable bin on the bottom, it hits the door. The cooktop is made with poor quality stainless steel and scratches easily. I use a soft sponge or paper towel and it scratches. The center high boil burner shuts down when you try to lower the flame. The dishwasher doesnt work too well either. The dishes are always wet and sometimes not clean. The door is very flimsy. The wall oven is terrible. When the heat is at 400 degrees, smoke comes out of it. I hope it doesnt cause a fire. What I didnt know when I bought the products is that they subcontract repairs to an appliance repair place. They do not have their own servicemen. Consequences are that I am stuck with these awful products. This is garbage and shame on Frigidaire for selling this product. Dont buy it.

Frigidaire only has a one year manufacturer warranty... they dont make items last very much longer. I purchased the refrigerator in Oct. 2016 and 3 years, 4 months later, the compressor went out. Seems like newer items arent made to last. Very sad how we have become a single use society with companies like this that charge too much for such little quality.

I purchased the fridge a year ago June 2019. Within 2 weeks started freezing food. In one year I’ve called 6 times, they ignored 2 messages, they have replaced same part 3 times last time in June 2020. Within 2 weeks started freezing food again. Called told me I was out of warranty. I said no warranty was extended another 6 months. I got hung up on. Wrote review on Frigidaire website and they responded with this.... Hello, Thanks for bringing your concerns to our attention. We apologize for any matters you have experienced due to your refrigerator not working properly. We would love to make sure this matter is resolved. Be on the lookout for an email from us shortly.Bianca.... Now July 23 and no word! Fridge still freezing my food and they have refused to replace fridge! $2000+ dollars down the drain! Don’t buy Frigidaire crap made in Mexico!

The controls technically simple, which translates to ease of maintenance and repair if necessary, the unit has enough capacity for three to four people. It performs quietly, and this allows you to run it late at night if you leave in a condo. It is pleasing to the eye, and it fits in the same slot where our old unit was installed, so it took about twenty minutes to replace.

Love the self cleaning oven which gives you several time limits for cleaning. It does a very thorough cleaning, leaving hardly any residue. Also like that it offers stovetop sizes for cooking on this smooth top range.

2 years ago, we bought a slide-in convection range, dishwasher, washer, dryer, microwave and side-by-side refrigerator from their Professional Series. 13 months after using the range occasionally, the computer board malfunctioned because we used the self-cleaning option. Now 2 years later, the same thing has happened to our dishwasher.I contacted customer service and was told in so many words that this is a normal occurrence. And when she found out we had not purchased the extended warranty, they basically said get lost. After a heated discussion, she has offered to send a replacement for the dishwasher. After calling their service people, we discovered the labor to repair it will be almost half the cost we paid for it. They manufacture subpar appliances. It is unreal how many people they are taking advantage.

We bought this Frigidaire model a few years ago when our old one stopped working. I like Frigidaire products, they are normally well-made and reliable and last for years. The fridge itself is performing well, I wish it didnt have glass shelves, and was a bit larger, but it was all we could afford on our budget. We have had to replace the door handle already, it has a weak point near its upper mount. While its serves us well otherwise, I only wish wed been able to purchase a more upscale model.

My Frigidaire Electric Range is awesome! I love the fact that it's a smooth top and very easy to keep clean. Less work for me whooope!!! I would highly recommend my Frigidaire Range to everyone who loves to cook.

I had my Frigidaire appliances installed 1.5 years ago. I bought the four-appliance deal for $1,700 after rebate. Just recently, my oven just stopped working from one day to the next. I literally used it once about 6 months ago. The control panel just went out. I thought it was off because of a power surge in the neighborhood. But I realized that if that was the case, the clock would have turned back on eventually by itself. But it never did. The gas burners work fine. When I called Frigidaire, they said, Sorry, youre no longer under warranty. I asked them to send a tech out at their expense since the stove was only 2.5 years old and this was obviously a defective appliance. They said no. Whats more upsetting is that I had just thrown out my old stove which I held on to for a while because I was worried about buying new appliances. And boy was I right. They just dont make anything like they used to. My old one was over 10 years old and it worked fine. Frigidaire has terrible quality and I would never purchase it again. Oh and my dishwasher doesnt work right either. Thats about $900 down the drain for those two items. Thanks, Frigidaire! Im not even going to bother trying to fix it. Maybe, I can sell it for parts.

I will say this. Dont buy. We remodel last year and looked at reviews for the gallery appliance. All three had good review and the only appliance that has not been repaired is the stove. The French door with bottom freezer refrigerator has been repaired twice and now is broken again. Bottom door does not close right after it has been fixed before. Now the water dispenser does not work. Both ice makers had to be fixed. Now on to the dishwasher. It is the $600 piece of crap that has been sitting in my kitchen that does not work. You turn it on and it floods the floor. How many times has it been fixed in one year do you ask? 4 times. Is it fixed? NO. You call Frigidaire to fix. They call a crappy repair company which there is only one in my area and 3 weeks later he calls to set up an appointment. The last scheduled repair was in December 2014 and it is now May 2015 - still not fixed, still calling and nothing. But Frigidaire keeps calling and emailing me to buy extended warranty on freaking broken appliances they never got fixed. Buy another product from someone else because this company does not care.

I recently remodeled my kitchen. I bought all the professional series Frigidaire appliances. I wish I had not done that. They were very expensive. I can not believe how cheaply made they are and feel as well. The appliances are not even 3 months old and yet I have had the service tech/company to my home 3 times already. Microwave will not heat. My refrigerator barely makes ice yet the cooling drawer freezes everything (This is a drawer inside the refrigerator that should keep things a little colder than the rest of the refrigerator). I have had to throw out vegetables and other food as it freezes everything. The dishwasher racks are so flimsy... I get nervous that it will not be able to hold the weight of dishes or glasses that I put on them. I would love to have my reliable old appliances back that did not cost me a fortune. I would not recommend buying anything Frigidaire. I would recommend GE profile and or Kenmore. Never ever had a problem with these reliable brands.

The Frigidaire FFGC3626SS 5 pilot gas range is very pretty and I like everything about it - EXCEPT - The knobs started breaking within a month of installation and all 5 knobs broke 3X within the first year. I was given two free sets, but now, since it is a few weeks past 1yr from purchase (but within 1 year of actual installation & use). I am being offered new knobs at $17.00 each (the full price is $75.00 each for PLASTIC knobs). There is no warranty on the new knobs. The Frigidaire website is FULL of 1 star reviews due to these knobs breaking. Apparently, the heat from the range makes the stems on the knobs brittle & the stems snap & making the knobs completely useless. I did not buy the extended warranty - One reviewer stated that the knobs are not covered by it anyway, but I havent confirmed that. I am down to 1 working knob on a 14 month old gas range. BTW, the size is unique & hard to fit with universal knobs from other makers. Run Away from Frigidaire Range Tops!!!

Refrigerator model LGHK2336TF0 stopped working almost 1 month ago, with only 10 months of use. They are almost impossible to get service from them, they also insist that the warranty was expired, when is NOT. I had to fax them a copy of my receipt. Horrible experience, I ask for an RA# to change the fridge for another one and Valerie the manager immediately said, NO! You have to keep the same one. Unfortunately we bought a stove too and is extremely slow, it takes me a lot of more time to cook anything. Worst appliances and impossible service, stay away from them.

My Frigidaire gallery dishwasher Model # PLD4375RFC3 Has a control board that failed twice already & on the third time it caught on fire! It is extremely dangerous and from my recent research it seems like it is really a common issue with Frigidaire Dishwasher. Be Aware!

2 years ago we purchased 3 Frigidaire appliances, their French doors fridge model FPHB2899PF2, their gas slide in range and their dishwasher all in the Professional series. At the one year mark the dishwasher broke down and required replacement parts that Electrolux was aware of. The oven racks (3) are all approximately 1/4 inch too small. So when you put almost any weight on them they fall to the bottom of the oven. Best yet just shy of the 2 year mark the door ice maker died. We called Electrolux service who directed us to our local repair company who arrived at our house and spent 4 minutes and $100 to tell us that this particular Frigidaire fridge was garbage and that he has repaired or tried to many in his area. He told us ours was non-repairable. Long story short we daughter for numerous emails and calls with Electrolux to only end up with a partial credit towards a new purchase which would cover approximately 35% of the replacement cost. At this point we gave up. We did however reach out to Leons Furniture where we purchased the group only to be totally ignored! Needless to say we spend all of our efforts spreading our message.

French door refrigerator - Purchased in 2016. After a year the ice maker leaked and the build up prevented the door from closing. Bought from Gerhards in Glenside. Paid for 5 year warranty. The mechanic came out reattached water tube. This was October 2017. Ice maker froze again June 2018. Mechanic reattached hose and realigned. June 2018, the ice maker is over filling and leaking into the ice tray. The ice maker has problems.

In May of this year I purchased one of this refrigerators for use in my own home. It arrived with a cracked fruit/vegetable drawer, and I called to have a new one shipped over. I had to do this twice before I received a drawer that was not cracked before arriving at my home. Recently, one of the 1/2 gallon door bins developed another large crack. This time, calling their customer service I was told that such an issue was outside their warranty terms (since it was not akin to a failed motor, leaking coolant system, etc.). Things like bins, trays, & handles are only covered by a 30-day policy. I was informed that I could order a new bin from them for $42 (plus shipping, I assume).Overall, I have mixed feelings regarding my experience with this refrigerator & with Frigidaire. The fridge keeps a stable temperature and so does its basic job, but many of the components (drawers, bins) appear to be of poor construction quality as they are made of plastic that is too thin and are therefore brittle. Their warranty policy seems to be specifically designed with this in mind, so as to minimize the companys responsibility for their own penny-pinching.

I have a warranty on my washer and dryer (purchased new 3 years ago). The washing machine recently stopped working so I called Frigidaire to utilize my warranty coverage. They dispensed a company called ABCO to my home on 7-9-16. The technician was nice and advised he would be getting the part within 3 days (M-W). I never heard back from them. I left a total of 4 messages with the last one last night (7-19-16). The receptionist or maybe temporary worker was extremely rude, very unprofessional, and had the vocabulary of an uneducated child. She argued she did not receive any messages. Perhaps she did not hit play on the answering machine (yes, answering machine). After arguing, I called Frigidaire to advise their sub was useless and I wanted them nowhere near my home. I now have a new company coming 7-25 and I hope they can do what ABCO could not.

The 24-inch gas wall ovens are not displayed in stores. So, I made my purchase online from Airport Home Appliances. The difference in the appearance of the oven online and in person was as different as night and day. The oven sits too far off the cabinet. Which did not show online. There’s no frame around the oven, so it looks unfinished. The interior of the oven sides, door and gauges were not even. The bottom drawer was uneven, flimsy, and the parts inside were bent and didnt close completely. Airport Home Appliance agreed regarding the defective/damaged oven and ordered a replacement. Unfortunately, the 2nd oven had the same issues. They did remove the oven from my home. I paid $1699.00 for this oven, not including taxes and installation. Airport Appliances have told me it was manufactured that way and can’t promise me a refund. The oven was removed from my home. So now I have no oven and missing $2000.00.

Frigidaire refrigerator delivered Feb 2017. Electrolux is parent company. Unit carried 1-year warranty. Nov 2017 I discovered crack in inner lining (I suspect it was delivered with crack) and initiated telephone conversation with Electrolux who stated unit would be replaced under warranty but had to satisfy protocol. SEVERAL techs over several visits came to house. Electrolux found fault with each one --- one took over a month to invoice Electrolux & send report. One told Electrolux they would call me to set appointment & never did --- one neglected to be on phone with Electrolux factory tech at time of visit etc, etc. All techs that came to house confirmed, documented, & reported crack to Electrolux. Each call to Electrolux met with yet another step to accomplish until now unit is beyond warranty and Electrolux now saying I am beyond warranty and will only approve factory-approved repair which is to tape crack not replace unit.23 Feb 18 call to company that delivered refrigerator stated they would have replaced unit with new one if I was within warranty but because unit is now out of warranty there is nothing they can do even though Electrolux freely stating they have documentation that my conversations with them started well before warranty dropped. Customer Support is AWFUL. They lied to me. They dragged their feet so much that my unit is now out of warranty. Any help to have Electrolux replace this unit, as they promised from the beginning, would be appreciated. At this point - my advice: DONT BUY ONE.

I purchased my product from Best Buy in 2007. I was pleased with the product for the first few months. Over a period of time, I always smelled something burning when I opened the cooler side door, like plastic; but, I was never able to locate where this was coming from. On January 31, 2012, I opened the door for about 15 minutes to clean out the product and kept smelling burning plastic. I looked up and was in awe at what I found. The (original) light bulb, that rest on the ceiling of the refrigerator (fridge), had burned right into the lining of the ceiling.At that time, I realized this is a faulty product; this product should not be in any home. I have a repair man come out and view the fridge, and he stated this shouldnt be in my home because, this could potentially cause a fire and burn my house down, leaving my family homeless!I went to http://www.frigidaire.com/contactus and filed a complaint through email; the response that I received was a standard response any company would use to not accept responsibility and place the blame on the customer, who bought the product. The response was as follows: Thank you for contacting Frigidaire.We sincerely regret you have experienced difficulties with your refrigerator. Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacturers responsibility for repairs under the initial warranty must end.Our experience has shown that an original defect in material or workmanship will develop very early in the life of the appliance. After a reasonable period of service, many factors beyond the control of the manufacturer may affect any product. The problem experienced is almost always due to the door being left open for inordinate periods of time or from replacing the bulb with a wattage too high for an appliance application. There is a liner repair kit available that an authorized Frigidaire service provider can install that will repair the damage. Please choose from among the following authorized Frigidaire service providers that serve your area: Major Brands Appliance Service, LLC / Newton, IA / 50208-3226 / (641)831-3840 Appliance Service Center / Des Moines, IA / 50315-5072 / (515)256-3090American TV Appliance Service / Madison, WI / 53713-2346 / (800)854-6659We offer extended service agreements for all customers who register their appliances with us to guard against any unusual problems that may occur outside of warranty beyond usual wear and tear. If you would like to purchase an extended warranty, you may do so after your appliance has been repaired by contacting our Extended Service Agreement Department at 1 (866) 386-5286. Thank you again for contacting Frigidaire, BoThis, is not acceptable. I requested that they repair the default or refund the amount less depreciation, so I am able to purchase a produce that would not place my family in danger. Now, I am filing this claim along with several other regulatory agencies.

Purchased a brand new Frigidaire Gallery series stainless steel electric convection double oven free-standing range and matching above stove, wall mounted microwave. At first all was well. Within a week of the purchase, discovered the convection oven fan was very loud and noisy. (Sounds like loose marbles moving around) Contacted the dealer whom I purchased both appliances from, who is a factory authorized service provider. In the three visits that followed, the technician replaced the convection fan blade twice and the fan motor once with no change or resolution. I was then told by the technician, who spoke with factory tech support personnel, that the noise was considered normal and there is no resolution needed.Then after 2 1/2 months, the quick preheat system for the ovens, began to fail and not operate correctly. After turning on the quick preheat function and setting the temperature, the audible indicator and visual indicator on the console would activate, showing the oven was pre-heated to the set baking temperature (425 degrees) within 2 1/2-3 minutes. The actual oven temp was between 150-175 degrees.Note: the quick preheat function is a feature that allows reduced oven preheat times to obtain the operators set temperature, on high efficiency electric ovens. This feature turns on all the elements simultaneously in the selected oven, to reduce the preheat time by approximately 1/3 the time it would take if using the bake feature to preheat the oven. Example; preheat to 425 deg. Using the bake function-17-20 minutes. Preheat to 425 degrees using quick preheat function-6-8 minutes.Again contacted the dealer and scheduled a service call. A few days later, the technician arrived and tested the oven. He then told me that this feature was a Gimmick and a non-functional feature, placed by the manufacture to help sell appliance, since more buttons sells more appliance. I told the tech if this is true, then the manufacture could be sued for false advertising, plus the feature operated correctly for the first 2 1/2 months. The tech then contacted the factory tech support, who instructed him to performed a few test to determine the issue. After he completed the testing, it was determined by the factory tech support, that the consoles touch-panel with control board was defective and needed replaced. The tech ordered the replacement board and returned a week later and installed the new replacement board, all the while insisting the feature was a Gimmick. After replacing the control board, the service tech would not test the operation of the quick preheat function, as he still believed it was a Gimmick and would never work. After the tech departed, I tested the quick pre-heat function multiple times over the next few days. The function operated correctly on the very first time only, and never operated correctly again.I contacted the supervisor of the entire appliance department from the dealer, whom I purchased the oven from. To my surprise, the department supervisor told me the same response as the technician! It is just a Gimmick. I then contacted Frigidaire factory customer service and requested a different service provider and scheduled another service call.After waiting two (2) more weeks, the second service providers technician performed test, trouble-shot and diagnosed the failed quick pre-heat function with the help of a factory tech support person via phone. The conclusion by the factory tech support person, was the main control panel w/ control board had failed again and was most likely damaged by a failed relay control board, located on the lower back of the oven. The technician on site then ordered new replacement boards as instructed by the factory.After waiting another two weeks, the service technician returned and replaced both control boards as instructed, then operated the quick preheat function. No change! The function failed in the same way as before. The technician called the factory tech support and spoke with four (4) different tech agents. Three of the four did not even know how the quick preheat system operated. One of the three agents told the technician the quick preheat only operates for two (2) minutes and the oven temp should only be around 200 degrees, but that the food should be added and to set the cook time to the amount of time as prescribed on the package or recipe. That agent also said the oven can take up to 45 minutes to preheat! The fourth agent agreed with the service technician on site, that there was an issue that was beyond tech supports ability and that the factory engineering department would be contacted to determine the next step to either repair or replace the range. The technician was told by the factory tech support person that they would call the service tech within one hour with instruction.That has yet to happen. I have contacted Frigidaire over 20 times, filed two (2) complaints (one with the Better Business Bureau and the Pennsylvania attorney generals office of consumer complaints) and still no results. Almost every time I contact Frigidaire customer service, they do not have all the information or up-to-date information and I have to explain the situation again and again. I have also contacted the service provider, who has told me he is still waiting for an answer from Frigidaire tech support. When the service provider calls the factory tech support, they are told that tech support will call the service provider, once engineering has determined the next step.I have been waiting three (3) months to have this resolved, and Im still waiting. I was just contacted today by Frigidaire customer service, who told me they received an email response from engineering for the issue. Frigidaire engineering has stated the oven is working correctly and that the case will be closed. When I asked, How can I determine the amount of cook time is needed, when the oven temp is unknown at the time the audible indicator activates? No answer was given.I have also sent an email to Frigidaires CEO email and received a call from a representative of his office, who would not offer to help at all. I have found that the quality of Frigidaire products to be sub-standard and the integrity of the company to be even worse. They manufacture a horrible product and have no intention of taking care of the customer. The Frigidaire warranty is not even as good as the paper it was written on. I would recommend all people interested in purchasing any appliance, steer clear of Frigidaire and their parent company Electrolux. Im currently in contact with the owner of the dealer from whom I purchased the range from, who is currently in touch with someone of authority at Frigidaire to try to acquire a full refund as I have requested.

Beware Frigidaire Gallery 22.6 Cu. Ft. French door counter-depth - I purchased this fridge on March 15, 2012. It took delivery a week or two later. It is a beautiful fridge, which does not leave fingerprints on the front except on the handles. The counter depth is nice. However, the fridge stopped cooling properly on September 5th, not quite to the 6 months’ mark. The thermostat and possibly the compressor both failed. Fortunately, still under warranty. Unfortunately, Frigidaire does not contract with the larger, easier to get appointments and faster repair companies. I live in a large metro area and had 4 choices. Two of which are several counties away from me. So now 12 days after the repairman was finally able to come to diagnose, they are waiting on parts and I am now 16 days into no fridge and taking my family out for all meals. First visit, they diagnosed the fan unit and the thermostat. It took 7 days to get parts. When they installed those, they found that the door sensor is faulty. Now waiting on more parts. I also bought the matching dishwasher, hopefully not the same issues. I would recommend you purchase an extended warranty, which I will, but through a third party sufficiently able to provide proper service in your area. Im most annoyed that my Kenmore/Whirlpool fridge that this replaced never once had an issue in the 11 years I used it. It was just no longer a good fit in the remodeled kitchen. My favorite part of this entire thing - On Frigidaires website, they allow you to rate their products and post them. They send you an email asking you to click a link to confirm your review, only the link doesnt work! Funny. I wonder if I rated it 5 stars if the link would magically work.

I bought the gallery series Refrigerator, Range, Dishwasher, Microwave on 11/18/2014. On 7/1/2015 the refrigerator (model# FGHS2655PF) quit working completely. I could not get anyone at customer until the next day and my service appointment was not until 7/6/2015 because they only have one service provider for the whole Cincinnati area. I had to leave work early to meet the repairman, only to have him say he needs to order parts and come back on 7/9/2015. Had to take off work again to meet repairman and to have him tell me he needs more parts and needs to come out again on 7/11/2015 to then tell me he cant fix it after 3 1/2 hours. The whole time that I talked to Frigidaire they did not care that I lost everything in my refrigerator (approx $200) or that I didnt have a refrigerator at all for the last 10 days. They still have to review whether they are even going to replace it. $1000 refrigerator lasted 7 1/2 months? What has happened to FRIGIDAIRE? They used to be the brand I sought out to buy.

Weve only had our $1900 fridge for a year and 6 months. Its broken 3 times. Customer service has been horrible - no help or even friendliness whatsoever. We are very frustrated and disappointed. Will NEVER buy anything Frigidaire again! Youd think they would want to stand behind their product.

Horrible! I will never buy another Frigidaire Product again. I have a 27 microwave oven in wall unit. I purchased the unit in June of 2009. In September 2011, the unit went out completely. Both the microwave and the oven went out. After arguing with Frigidaire for a while, I was finally able to have them cover parts to repair the unit. I had A&E Service repair the unit. They came out a total of 6 times. The first time, the person assessed the problems and had no parts on his truck, so he could not repair the unit. After Frigidaire spent over $800 in parts to repair the unit and 6 visits from A&E, the unit was finally repaired 6 weeks later. Mind you, I was not able to use my microwave or oven for 6 weeks. I have a problem with a company manufacturing a product that breaks after 2 years of use. There was a time when appliances lasted 20+ years. I understand companies wanting to make more money, but to manufacture a product that breaks after 2 years is ridiculous. Let alone the fact that they want you to purchase the extended warranty for repair, but that still costs them money for parts, supplies, gas and the customers time in having to be available for the 4-hour window for them to come out.

Six years ago I remodeled my kitchen and replaced all the appliances with Frigidaire Gallery (with the exception of my refrigerator which is just Frigidaire.) Since that time all but the microwave has failed in some way multiple times. In this case the oven - the plastic film over the digital display doesnt stay put. It slides down so you cant read the display - you have to take apart the back to glue it back in place only to have it do it again. The front right burner is almost useless. It take so long to heat anything. The oven says it is finished preheating, but when things were coming out uncooked all the way through, I checked the temperature and it runs about 25 degrees lower than its set for. You have to give it another several minutes to heat up to what you have it set to. Yesterday, I heard a pop and black smoke came out the back - the computer board failed. Customer service with Frigidaire is a waste of time. The last time I called them, it was the third time my Frigidaire Gallery dishwasher had failed in four years, twice for the same reason. They offered to sell me an extended warranty for $350. When I said I wouldnt put another dime into this dishwasher, I would buy a new one first, the CS manager laughed at me because the warranty would be cheaper than buying a whole new dishwasher. The local store where I bought it fixed it free of charge. When it failed the fourth time, I bought a Bosch and love it. Im not bothering to call them about the oven - buying a new one (different brand!) today.

I just bought a fridge on Black Friday that was delivered to my house the Friday after. After the installation, I noticed the fridge beeping, but I thought that it was due to the fact that it hasnt reached the ideal temperature. During the weekend the fridge didnt stop beeping, even though it reached the temperature. We tried different things that we found on the internet, but nothing worked. On Monday I decided to contact the customer service, and they told me to turn the breaker off and on again. At the time that they ended my call, the fridge wasnt beeping just yet. As soon as I hang up the beep starts again. I proceed to call the customer service once again and let the representative know all the previous details and she puts me on hold for a brief moment. She then proceeds to give me the number of different companies around me that could service my brand new fridge. When I ask her for the procedure and if it was cover by the manufacturers warranty, she proceeds to tell me that this was not a functioning issue and that the service should be paid by me. I have gone to hundreds of internet pages looking for a solution to my problem, but instead, I found tons of people with my same fridge having the same issue as me. Frigidaire sells faulty products that they dont even back up. Please dont make the same mistake I did. Purchase another brand. This website rates them 4+ stars, but these reviews must have been purchased. Im sending back my fridge and getting another brand. I WILL NEVER EVER AGAIN BUY ANY FRIGIDAIRE BRANDED APPLIANCES.

Stove came with a twelve-month warranty, and the oven failed to heat at thirteen months. It cost more for repairs than the stove originally cost - but at least we had home warranty coverage. Still had the $100 deductible.

This is the worst purchase I have ever made in my life! Purchased a complete Frigidaire kitchen package (Fridge Model FGSS2635TD, oven, microwave, dishwasher) from Brandsmart USA in Miami, Florida to install in my brand new remodeled kitchen. It took over 2 months to arrive due to Covid. Brought the new black stainless steel appliances/smudge proof and what a mistake. The paint chips off all the appliances. Had to have the refrigerator door handles replaced because of chipping, other parts chipping as well. Had to purchase paint to apply every time it comes off and you see the silver stainless steel underneath. After only using the microwave for a couple of weeks it stopped working. Contacted Frigidaire to have a technician repair. It has been 2 months the technician has been out to the house 3 times and cant repair. Every time he comes there is a new issue and additional parts are needed, which take forever to arrive since everything is on backorder. This last time the tech advised I would need an entire front door to the microwave, the entire inside has practically been replaced and still doesnt work. Frigidaire customer service is horrible!! I have had to contact them over 10 times to no avail. One agent had the audacity to tell me they cant provide me with a new microwave and that they are losing money on me since they have to send the repair tech!! Like I said it would have been cheaper to send a new microwave!! If they would have manufactured a quality product this would not have happened. Unfortunately, I have to continue to wait since Im still paying for these appliances that cost over $4000.00. Praying that nothing else happens to the other appliances!! If I could give less than one star I would. Never again.!! Do NOT buy!! Grave disappointment from this company! Totally dissatisfied!

My land lady bought a new refrigerator from Frigidaire at Menards May of 2013. In March of 2014, the freezer went out, lost all our freezer food. Repairman came out once to inspect the problem then several days later to fix. He said the freon was out. He put some in and it worked fine until last week, thats only 4 Months later and its the same problem!! I have been without a fridge for 7 days. Menards passed the buck and so did Frigidaire, will not replace or Give refund for lost food. Repairman came on Friday to see the problem, have to wait 4 days for them coming Out and hopefully will fix it. Will never buy a Frigidaire product!!!

I purchased a Frigidaire refrigerator model #LFHG225ITF3 in May of 2019. In December the ice maker stopped working. I replaced the filter and an external line filter and it still didnt function so I called service. A young man all of 20 years old if that showed up and looked in the freezer. He then proceeded to make a phone call and made the repair by getting instructions by whomever he was speaking to. He said, OK its fixed and left. 24 hours later still no ice. I called the repair line again and demanded a different service company. The next company showed up and again a young man got on the phone with someone. He declared that the ice maker had to be replaced. By a diagnosis over the phone. That was 2 weeks ago. I just called service again and got a complete runaround. She called the company that was supposed to order the part and replace it and got their answering machine. When I told her I could have had the part in my hand in 24 hours if I had ordered it from Amazon she just kept repeating her script over and over. I told her I want a new refrigerator if the people that they have servicing their appliances cant even replace an ice maker. I cant have one, she said, because the unit has not been deemed unrepairable. So if I dont hear back within 24 hours she will send out a third company. To waste a third day of mine waiting for them to show up and potentially not fix the unit. This game, according to the representative, could go on and on until someone can fix it. Bottom line, be very worried about getting a problem solved by Frigidaire. I have never experienced such nonsense. They are subcontracting with the worst of the worst to service your expensive purchase. Buyer beware!

We bought this refrigerator and the noise of the unit is very loud. The unit works perfectly but because of its design the unit produces more noise from its compressor than any refrigerator Ive ever heard. If I knew this I would have opted for a different refrigerator. The so-called stainless steel is not stainless steel and if at any time the protective finish is compromised on inside or outside it will rust. Its not right that you can say stainless steel and the metal is not stainless steel. To prove this point you should not be able to have strong magnetic properties with stainless steel because of the lack of iron in the material and yet the so-called stainless steel does work as well as plain steel which will rust. I hope this helps other unsuspecting consumers when they meet with fraudulent marketing tactics that we all must deal with more than ever today.

I got a new house, and I and my wife went appliance shopping. We got sold on Frigidaire Professional series appliances (refrigerator, stove, microwave, dishwasher). I gotta say ever since I had them, I have always had issues with them. You would think you spend over $3,000 on appliances and they would last over 4-5 years. First, the refrigerator started acting up, then 2 heating coils broke on the flat-top oven. The microwave shorted out, and my dishwasher control board caught fire and almost burned my house down (Thank God, I was up and smelled it.). I contacted Frigidaire, and they took no responsibility at all. They told me it would be a few weeks and I would get some info in the mail. Needless to say, I never received it; and a second call to Frigidaire has the same outcome. Being in the customer service field, I say Shame on Frigidaire. I share my horror story with every customer I can. Theres no accountability, respect, integrity, or servanthood on Frigidaires part. With the customer service I have received, I will never purchase another Frigidaire/Electrolux product. Fool me once, shame on you; fool me twice, shame on me. I will not be fooled again by Frigidaire products. They received my payment once but lost a potential lifetime customer. When I am asked by others on what appliances they should purchase and which company will stand by their products, Frigidaire/Electrolux will be the one I tell them to stay away from. Not only will the appliances malfunction prematurely, but they are a safety hazard in your home. At this point, I have no Frigidaire/Electrolux products in my home (Craigslist free ad with warnings). My wife and I both decided they are not worth keeping for family safety reasons.

We purchased Frigidaire microwave/oven combination and had it installed in February 2014. After 2 weeks, the microwave door stopped working properly and shortly thereafter, the microwave stopped working. After two visits by service personnel spaced out over several weeks, and multiple replacement parts, the microwave is now working (as of May 14). Frigidaire unwilling to replace what is obviously a defective unit.

This is about the safety Issue with Frigidaire/Electrolux June 2007 microwave/fan above stove unit. Quite some time ago, the door unit became loose and progressively worse. The problem is that the two door hinges have become broken loose. There are no screws holding the hinge. It is either a cold weld problem or the pressure fit (similar to a pop rivet) has let go. This I feel is a serious product design flaw.

My Frigidaire upright freezer has broken down in less than a year of purchase and my Frigidaire dishwasher has never worked right. I also purchased a Frigidaire coffee maker that I could never use because of a 220 volt outlet plug. For some reason, Frigidaire is just unreachable.