French door refrigerator - Purchased in 2016. After a year the ice maker leaked and the build up prevented the door from closing. Bought from Gerhards in Glenside. Paid for 5 year warranty. The mechanic came out reattached water tube. This was October 2017. Ice maker froze again June 2018. Mechanic reattached hose and realigned. June 2018, the ice maker is over filling and leaking into the ice tray. The ice maker has problems.

On April 4, 2015, I was preheating my Frigidaire wall oven at 400 degrees F. Luckily, I was standing in the kitchen, because the heating element caught on fire for no apparent reason. I turned the oven off and the fire went out. There was no food in the oven or on the heating element. I called their customer service department and talked to a representative, who insinuated that I caused the problem by allowing food to remain on the heating element, which is completely untrue. I am frustrated and will never purchase any appliance or anything from Frigidaire again.

Ive owned my Frigidaire refrigerator for two years. Within that time I have had 7 repairs -- mainly to the ice maker. I finally had the ice maker disconnected as I had stopped it through the panel but the fan was still running and making wild noises. Even unplugged it is making wild noises. If this thing catches on fire, Frigidaire is going to have a huge lawsuit on their hands. By the way -- right after the last repair, the handle of the bottom freezer fell off.

We have been highly disappointed with our Frigidaire Products (owned by Electrolux). We bought Frigidaire Gallery Professional Series in 2003, a refrigerator, a range, a microwave and a dishwasher. So far, we have had the fridge repaired four times, the range once due to a recall item and now the microwave quit working. We are waiting for something to go wrong with the dishwasher. Frigidaire used to be a reliable company, no longer. I would strongly recommend not buying their products. Frigidaire customer services only comment was to say they were sorry for the inconvenience.

My wife and I recently purchased a new home, and the deal included relatively new kitchen appliances. Unfortunately, our Frigidaire refrigerator was of such bad quality, and our experience with the company was so poor, we felt obligated to document what weve encountered in hopes of informing others to avoid the brand. Our refrigerator was in reasonable shape upon moving into the house. Within 1 year of normal use by a family of 4, the plastic inside and outside the unit started showing fractures. Finally, random pieces of plastic, and then whole sections of shelves began breaking off.We called Frigidaire, who informed us the unit had been purchased by the original owner in 2010, so none of what we experienced was under warranty -- We were informed that the replacement price for a SINGLE SHELF was $60! Amazingly, they refused to cover the near-total deterioration of most of the plastic shelving in the unit under any sort of manufacturing defect agreement. Instead, wed be required to pay hundreds of dollars to replace the plastic shelves & moldings out of our own pocket. Frigidaire: The right call wouldve been to stand by your products by offering an apology and replacement shelves, if not for free, then at a reasonable price. Youve left a very bad taste in our mouths, and have certainly lost our trust and business.

I bought a gas range 2 and 1/2 years ago. The first year the oven did not work and the repair was covered under the 1 year warranty.. About 1 year later the oven broke again, not under warranty but after contacting the company they agreed to replace the part and I would pay the labor. The labor was $140 and it took 3 new parts. Last week the oven did not work once again, and I got the company to agree to the same arrangement. The labor was $140, the part was priced at $33... The oven still does not work and I have lost confidence in the product. The company said that the last part was guaranteed for 30 days, but I know that when I call for service they will find a new part to fix and charge me another $140.. I asked the company to replace this unit, there has been no reply..

We have purchased two Frigidaire Professional ranges, and neither will work. The part number is FPEF3081KF. Frigidaire is saying that the problem is the electrical service in this part of the US (Kansas), however, we arent having any problems with the Frigidaire Gallery, GE, Samsung, or Whirlpool appliances in this same small development. Supposedly Frigidaire is replacing one range (with what knows what), and says the other doesnt qualify because its not a manufacturing defect.I cant follow the logic there, since neither one will work. I guess Kansas must be the equivalent of a third world country and we just shouldnt expect to be able to buy appliances and actually have them work. Another Frigidaire representative says that replacement power supplies are being engineered, and they should be available in a few weeks. In the meantime, two military families are living without being able to cook. If you want logical and caring customer service, dont buy a Frigidaire. Frigidaire thinks its okay for people to wait weeks for repairs.

Dries clothes well and has a number of settings to ensure that your clothes are treated nicely. We use the delicate settings more usually to limit our clothes from being beat up - even so, they're always dry.

I have been trying to contact Frigidaire about a problem with the ice maker in my less than one year old really expensive French door refrigerator. I have never gotten anyone on the phone. I finally got the company, Lowes, to send someone out to look at the fridge. They contacted Frigidaire and they said they wouldnt fix it and that its working properly. Im in tears over spending $2,000 on an appliance that is crap from a company that is cheap and wont answer their phone. I have no idea what to do at this point.

Bought it on sale so the value for what you get was fair and it does the job. LED lighting keeps the compartments well lit. At times you need to turn the breaker off to reset the ice dispenser and being a french door fridge it feels a bit awkward since we are use to a side by side.

Honestly so mad, I upgrade my appliances on July 2017 with Frigidaire Gallery, well just to tell the story short, the fridge cracked and the microwave stopped working. Honestly the worst $2700 that I have spent.

Frigidaire apparently is one the few manufacturers that wants to deal directly with purchasers of their products. You wouldnt think so today after their service representative wouldnt let me speak to his manager and hung up on me. I bought a refrigerator one month ago from a store in Vaughan. It arrived defective from Frigidaire. They scratched my hardwood, my brand new white rug had black marks on and my walls were damaged. Fixable, but annoying nonetheless. The same day the fridge was delivered, I sent a video to the delivery department, who sent it to Frigidaire, showing the problems/defects. Someone was supposed to get back to us within a few days. A few weeks later, there was still no call from anyone, no follow up. After a total of six calls, waiting 20+ minutes each time for someone to pick up, getting constantly passed off and their CSRs passing the buck back onto us to follow up with them once again if we dont hear back, we finally got a technician out to look at the refrigerator, almost one month later. Repair guy stayed for less than 5 minutes and told us the unit was non-repairable. I called Frigidaire again, waited for another 20+ minutes, and spoke to Rodney, who put me on a long hold. He kept switching off his mic while I was trying to explain what happened. He clearly wasnt interested in helping at all so I asked to speak to a manager instead. He said no. A few times he refused. I asked why and he said because. Then he pretended he couldnt hear me asking and hung up on me. This experience really left a terrible taste in my mouth. People, if you need to buy appliances, rethink choosing Frigidaire. Do your research and try to choose a manufacturer that wont treat you like total garbage after you spend thousands on their product.

We manage a few properties and at one point ordered a few Frigidaire refrigerators. Three of them never worked upon arrival. I was thankfully able to get two of them replaced after several calls with the distributor because frigidaire refused. It has been a year and I still cannot get the third one fixed or replaced. I have had numerous calls dropped with their customer service, countless promises to have the item fixed, and even more promises that they would bring the needed parts to fix it the next time. I will NEVER purchase one of their products again for the sheer sake of how atrocious their customer service is. I hope you should never have to call their customer service, because after waiting on hold for a minimum of 30 minutes (there is no call back option), you will likely get someone who you have to re-explain the entire scenario to, they will still not understand, and your problem will still not get resolved. At this point Im likely to just throw away this refrigerator instead of wasting more time trying to get them to fix it. I was just on the phone for over an hour, they refused to give me a manager and the call surprisingly dropped. This has happened a number of times before when I have had issues and I never received a call back. 0/10 would recommend.

So I bought this stove a year ago, a Frigidaire, but made by Electrolux. It is working fine but there are these little rubber feet on the bottom of the cast iron grates that come off (they stick to the enamel surface of the stove) every time you clean under the grates. So after almost a year and having lost eight feet, I decided to call the company and ask that they replace these small rubber feet. So I spoke to Jasmine with customer service and she said these feet are considered cosmetic and she was sorry I would have to buy new ones. Well okay, how much could they be? They are tiny black rubber nipples. Jasmine tells me I can have 8 of them for $29 and they will even give me some glue so they wont come out when you lift the grates. Are you kidding me?! They will give me glue, something that should have been done at the factory. So I asked Jasmine if I could talk to a supervisor. Well it took 28 minutes waiting on the phone for this supervisor. I know they were hoping I would hang up and just forget about it, but this is crazy, the feet probably cost 5 cents to produce. So charge me fifty cents. That’s $4.00 for 8 feet, Ill do it. The supervisor finally comes on. Her name is Jennifer. She can get me 16 rubber feet for the $29 and she wont charge me shipping. By this time I am fuming but remain polite and tell her I will not pay for something that should have been installed properly in the first place and that I believed this was a scam by the manufacturer. I will not let this rest because I told her these little rubber feet will create thousands of dollars of negative publicity for this greedy company that has no customer service whatsoever. I am not an idiot and I will not be cheated.

I purchased this refrigerator new about a year and a half ago. Within the first month, the entire refrigerator had to be replaced. Since then, both the upper and lower ice makers have been replaced and worked on multiple times. The refrigerator is now out of warranty. Since the warranty ran out, the ice maker has had to be worked on twice. I have now had to purchase an extended warranty to pay for parts and labor that should be covered under warranty since the problems began right after the purchase. I should NOT have had all these problems within this short time frame since purchase. I have called Frigidaire about 8 times in 4 days, and I still have not had a repairman to my house to fix the problem. To me, this is unacceptable. I am very disappointed, and I will never purchase a Frigidaire product again. Dealing with customer service has been a waste of everyones time!

Back in August 25th, 2006 I purchased 3 Frigidaire products: stainless burner gas cooktop, a double gas wall oven and an over-the-range microwave oven from AjMadison. Out of the 3 two are broken or dont function properly. I had my entire downstairs, which included the kitchen completely, remodeled. In 2007 all the new appliances were installed. I started having problems almost right away with the microwave. The hinges started to get really loose to the point of not being able to use it unless we held the door shut. Then the exhaust fan started coming on at will. We had to literally have to unplug the exhaust fan cord. A repairman came out and we thought he had fixed the problem but shortly after that every time we use the microwave it sounds like its about to exploded. The noise is that loud. Now our gas double oven door hinges broke. We had two repairmen at different times that tried to fix the hinges but it can not be fixed or replaced. The whole oven unit has to be replaced because this stupid oven is a one piece unit. I contacted Frigidaire and they said that there is nothing that they can or will do about it because they are no under warranty anymore and that I should have purchased an extended warranty. How dare them! A person should not have to purchase anything extra not unless they want to not have to so that these cheaply made appliances will be covered for some repairs. This company has known for a very, very long time that most of their appliances have serious problems. I refuse to pay for the items I already paid for once. Im sorry, I wont cut the mustard with me. Im very upset and something needs to be done about this on-going problem; otherwise, more people like us will get taken to the bank. We are retired people. I should be enjoying my retirement rather than trying to figure out how Im supposed to pay to replace these things. My question to all of you who are going through these problems with me is what are we going to do about it? I want to file a class action lawsuit. Are you with me or not?

Had a warranty issue on my washer. Service man sent by warranty came out, fixed the issue. When he put the washer/dryer combo back in he crushed the vent hose. This went unnoticeable for some time as it is a vacation rental home. Now fryer stopped working due to a crushed vent and Frigidaire said its my problem to go after their service man to repair what their guy damaged! Buy from anyone other than Frigidaire/Electrolux! Their manager even hung up on me when I told them their guy broke it!!!

I bought a Frigidaire front load washer, and have had problems right from the start, so we had gotten a extended warranty through Frigidaire, and have had problem after problem (serviced at least 7 times in 3 1/2 years), and told from a Manager at customer service Jennifer that not only will they not replace this lemon of a washer, but are not responsible for the horrible service men they send out to my home, the first one General key Stone tried to lie and say it was something I put in my washer causing the problem to the company, but told me different, and found out from another service man that he just lied cause it was a hard to get to piece he had to replace, and then that service man who came back several times hit a valve and caused my basement to somewhat flood with this rusted water from a old pipe that was not being used, and brand new towels were ruined, along with a throw rug. You also have to wait for the servicemen to come, (and take off from work these days, and pay for wash to be cleaned while waiting), and then wait at least a week or 2 or 3 for the parts, and then another week for the repair Apt. This company is of no help. Do not buy anything from Frigidaire including any service contract. Youre better off just buying a new machine from a good company like Whirlpool. Will never purchase anything from Frigidaire again.

Purchased home in June 2017 with new Frigidaire appliances included in purchase. Started off with the electric stove which the burners did not work, was told by the warranty center that they would be out in week or more. Ended up calling out an electrician to fix the problem and paid him $90 so we could eat. Thank heavens we did not wait. Our next problem was last night we went to bed and awoke to have our refrigerator door open and our food defrosting. Proceeded to call the warranty center and got really no satisfaction. Was told to call the repair company. Was told by them, So sorry. Charlie maybe out on Tuesday of next week. Thank you so much Frigidaire.

We purchased a new home in 2008 and had new Frigidaire appliances as part of that purchase (dishwasher, stove/range, and microwave). About 2-3 months ago, we began to smell an electrical or plastic burning smell every so often but couldnt place the smell after going around the house. Last weekend I noticed a puddle of water on the floor and after some investigation found that our dishwasher was leaking. Originally I just thought it was from a leaking hose or something. Upon further investigation, we found the heating element burned through the bottom of the plastic tub of the dishwasher (we also discovered our floor and cabinets near the dishwasher are damaged as well and need to be replaced).I checked for recall information and did not find it. I contacted one phone number and touched base with the local Frigidaire repair company. They said Frigidaire would definitely want to know. So, I contacted Frigidaire to let them know of the problem and report it. I wanted to be sure they had all the information about what happened to us to be sure it wouldnt happen to someone else.When I called them, they asked for the model and serial number, and asked if I had an extended warranty, in which I didnt. I told the representative that I wanted to report the heating element burning through the bottom of my dishwasher plastic tub and that it didnt seem like a normal wear and tear kind of issue. And I said that I thought they would want to know the details about it to make sure it didnt happen somewhere out, or potentially help me with my situation. I was put on hold for them to talk to a supervisor. I was told that they made a note of my issue (literally no details given yet). And since I was outside of the 12 month warranty, there was nothing they could do to help me.I told her again I thought they should know about it and the details of what happened. She said her supervisor said that it usually happens when something heavy is resting on the heating element. I was a little taken aback that the initial was that basically we were resting something heavy on the element to cause it to happen. I said, So your reasoning is only that I put something too heavy in the dishwasher. She told me she wasnt accusing me of that. I asked her what else it could be. I said that I wasnt trying too difficult, but I had hoped Frigidaire as a company would be interested in knowing what happened with their product to potentially protect other consumers from the situation I was in. The response was “Is there anything else I can do for you?” I was surprised and expressed to her that I was thoroughly disappointed in Frigidaire. Their lack of interest in knowing the details of what happened to me and making accusations showed they had no genuine concern for me as a consumer or other consumers who may be facing the same things. She again said she wasnt accusing me of anything, but I asked her to explain what else it could be. She only said that heating elements burning through the tub are caused by heavy items resting on the element.I believe there is a design flaw with this unit (model # FDB1050REC2) and that the heating element should be better supported in the tub. This dishwasher is only 3 years old. The situation is not from wear and tear of other items or breaking of something. It is a flaw that unfortunately Frigidaire is not interested in investigating or even acknowledging as a potential issue.

ATTENTION CONSUMERS!!!! DONT BUY!! This is an honest warning from one consumer to another! Don’t buy Frigidaire. They don’t last more than 7 years. I replaced my Kenmore fridge and that’s still making ice and water as we speak in the garage just fine. My fridge from Frigidaire cut out on me 3 times and parts were replaced 3 times at my expense and yet again broke down. My gas range seems to auto ghost mode on at 400 degrees or higher so now I have to keep that unplugged. My dryer was worked on several times and $100’s was poured into my dryer for parts and labor. The washer doesn’t spin the water out of clothes anymore. And now the dishwasher just generates random wash times while in a wash cycle.Frigidaire products are garbage and won’t last. I spoke to a corporate supervisor. And it was a slap to the face to offer me 20% off parts after explaining my situation and what has been going on since I purchased these products. All in all if you want cheap buy from Frigidaire. If you want to talked to like an idiot buy Frigidaire. Or if you truly listen to other consumers go elsewhere!!!

Frigidaire Gallery Series only worthy of a shooting gallery. Upon purchasing our new townhouse from a developer we opted to upgrade our appliances - all of which were Frigidaire products including washer, dryer, dishwasher, stove. A garden hose and a table fan would have been more effective than either the washer dryer combo or the dishwasher. Despite being labelled as commercial, heavy duty, super capacity it doesnt take an active imagination to realize that it must have been opposite day when the marketing team drunkenly scribbled the copy they wanted to label the washer/dryer with. We consistently have to remove wet clothes from the dryer and run it again with only a handful of pieces. It usually takes three complete cycles on the highest heat setting to dry even the most modest load of laundry. The washer stops mid cycle on account of being over weighted with a single set of bedsheets The same goes for the dishwasher which takes over 3 noisy hours to run a single normal setting wash, only to find half the pre-rinsed dishes still need to be hand washed. Complete waste of money and time. AVOID AT ALL COST.

Less than 3 months old Frigidaire Professional microwave stopped working. It is 7 weeks now without a microwave, looking at another 3 weeks before parts are possibly available. Frigidaire will only replace parts.

Purchased a Frigidaire refrigerator from Lowes in April 2016. Since then we have had the repairman out five times. First three times fridge made loud clicking noises, still does, was told it was normal even though we know better. Now for two times in a week, freezer went out. We are out $250 in food and no one cares. All he did was put a Styrofoam piece in fridge to regulate air, worked for less than a week. Got home from food shopping freezer is thawed out again. Cannot come out till Monday. We are told Frigidaire knows this model is a lemon but they continue to sell them as we are told because they have a warehouse full of them. Why would Lowes continue to sell these models knowing they are bad? Whatever happened to standing behind your product? I guess making money selling bad products is Frigidaires way of doing business these days... Buyer be warned.

It had an energy saving device which helped reduce my summer electric bills. It was easy to operate. The air conditioner produced cold air efficiently for over 20 years. It was very quiet. There was little vibration. The operation of the unit had energy efficiency. In 20 years I only had two service calls to have it repaired and one was simply a freon leak. It was a room air conditioner that fit into the wall. It fit securely and did not detract from the room decor. It came in decorator colors that were neutral so that it blended well with my living room decor. It was very non intrusive. This air conditioner operated efficiently for over 20 years. After I sold the house the new owners were still using it in the humid New England summers. Two service calls in all that time speaks volumes for its reliability.

New house came with all new Frigidaire appliances. Within about 4 months, the dishwasher had a pretty serious leak at the base of the door. Repair took a month as the door panels took a long time to get to the repair company. The technician seemed uneasy about the repair but expressed that he was obligated to do it. His parting words were along the lines of, Well, lets see how it goes. A month later, the same leak returned. I called Frigidaire and told them that this time Id like a replacement. They told me that the repair technician would have to make that determination. The repair service said they would gladly come out, but rarely will Frigidaire replace anything, they always end up repairing. I impulsively went out and charged a new machine, which reading this forum makes me feel as if I did the right thing.A month ago, the microwave clock began running about an hour fast or shutting off. The bottom shelf of the refrigerator falls off its track locking the crisper draws in place. I think its criminal that a company is allowed to produce massive amounts of impossible to dispose garbage. I feel horrible that I am sending a less than one-year-old dishwasher to the dump. My last unit was going strong after nine years when I sold my last house. After the washer is paid Ill charge a micro, then eventually the fridge. We all work in this house and cant take the time to have all these repair people to come. This is really aggravating.

3 appliances (stove, dishwasher, refrigerator) all gallery series. 3 headaches. Motherboard on stove went after 3 months- fixed under warranty. One burner went just before warranty expired-fixed. Dishwasher mother board went after 4 months, had it replaced by the store where I purchased it. Refrigerator ice maker stopped working, had it repaired 3 times. Finally demanded another unit from the store where I purchased it. And now refrigerator control is going haywire at a cost to me of 360.00. Im done.

I had outfitted my entire house with Frigidaire gallery. I’ve had nothing but problems with dishwasher and fridge. I have had a replace the vent assembly part 3 times at $150 a piece and then a control mother board at $250 and now the touch pad assembly at another $220. I could Have bought 2 new appliances forThe price of the repairs. I’ve spent almost the same on parts for my fridge with no help from Frigidaire. My experience is they break down a lot.

We spent $2000.00 on a new refrigerator, The Gallery. The ice maker on the outside AND the inside freezer doesnt work. The freezer door handle fell off after two months. Customer Service NEVER followed thru on their service calls, then told me we were considered too rural so they would not come to fix it. They gave me an out of service phone number for someone who would supposedly come fix it. We tried to just fix the ice maker ourselves, to no avail. I finally called them again, only to be put on hold for over 30 minutes. I got thru to someone who PROMISED a phone call back in three business days. That was last week. Still no response. NEVER will I buy from Frigidaire again! They should be ashamed of how they treat people!

We purchased a top of the line Frigidaire Microwave 6 months ago. A few weeks ago I put the timer on and was out of the room for about 10 minutes. I was not using any heating component of the unit. When I returned to the kitchen it was smoking and all the plastic parts inside had melted. I had to unplug it to turn it off. Ok bad but the house didnt burn down. So contact Frigidaire and they will replace it, right? Nope. Sent out a repair person about a week later who would not accommodate our work schedule to say we can fix it. Ok, that was 2 weeks ago and they called to say we will be there Thursday between 10 am and 1 pm to fix it. Called them to say I could not be here then, I am a teacher in the middle of exams!!! Not deserting my students for a microwave I didnt break! So anyway the woman was very rude and said to call Frigidaire and tell them how I refused to accommodate them... My husband called the repair service and asked them to please find a time that works and they said no. He called Frigidaire back and they said, Oh they dont have the parts yet, please tell me why they were going to come last Thursday if they Dont have the parts... Anyway microwave still broken, no end in sight and a terrible experience.

The stove and oven are functional. It is a new unit, but it also feels so tiny regarding quality of materials. I question the longevity of its function. Our family had a stove that lasted 30 years. I dont think that this unit will endure that long. Planned obsolescence.

Received a damaged refrigerator and reported the damage to the appliance store. The damage is a bent frame behind the bottom kick plate. The appliance store contacted the distributor with no results. I then contacted Frigidaire customer service and they did not stand behind their product with a repair or replacement. Their response was that their warranty only covered manufacturing issues and that a damaged frame (bent) was not a manufacturing defect. They pointed the finger at the appliance store and/or the distributor and left me to resolve the issue. In addition to the bent frame, this is the noisiest refrigerator I have ever owned!.

Our refrigerator leaked after 6 months. The alarm wouldnt stop beeping after 1 year. Ill never buy another Frigidaire product. I always stuck with Kenmore until Sears started going under. All you can say about Frigidaire is that its a waste of money. My Kenmore lasted 10 years without 1 issue.

Poor product and worse help from Frigidaire: New refrigerator. No ice. Replaced ice maker. No water. No ice after waiting two months for a parts. Angela ** and Sharon ** whom are difficult and don’t even return calls. Tried the president of Electrolux. Spoke with asst. Rita **. No return call. Hope people read this before buying any Electrolux or Frigidaire product. Started Sept 7 and still as of Nov 7 not repaired.

You may as well hand wash your dishes, several dont come out clean. Forget pots and pans, your wasting your time putting them through the cycle. 2nd fridge that the ice maker failed, its only 1.5 years old but out of warranty. $400 later and I have ice that wont come out the door. After a lifetime of using Fridgedaire products I will be moving on.

We bought the range 2 years ago and last week I bumped the door on the side with my leg and the glass shattered. Contacted Frigidaire and they told me I would have to buy a replacement part and have it installed because it was considered abuse. Why would it shatter if it was bumped other than a design flaw. I would never buy one again.

I have six major Frigidaire professional appliances and have had issues with four of them within the last two years of purchase. Warranty is only a year. Have been without a stove since August 23, 2016. Fridge still binging and banging, fan was replaced. Washer leaks and clothes smell. Dryer door broke off. Public Electric is the service provider, not reliable at all. I think its time to call a lawyer.

Three years ago my husband and I decided to update our kitchen appliances. We purchased a french - double door refrigerator, microwave and wall-mounted oven. Within 3 months we needed to call on a repair for the ice maker. It took 3 visits to get it working. (Our daughter had the same problem with her Frigidaire refrigerator in 4 months). We now have the bottom of our oven warping with 2 cracks in the bottom. You can actually see the element glow through the cracks when the oven is on. I was told not to use it until we could get a repairman out. Its a defect!!! And because we dont have the extended warranty, its not covered.My recommendation to anyone buying a Frigidaire appliance is to get the extended warranty. If they built a quality product, you wouldnt need the extended warranty. They must have an interest in the company selling the warranties. No assistance was offered to resolve this issue. Our purchase was made at Nebraska Furniture Mart in Omaha, NE. I wish I would have read these reviews first. I will never by another Frigidaire appliance again.

My issue isnt as dramatic as some Ive read, but nonetheless I am furious. I have a 5-year-old Frigidaire refrigerator and last night, I was going to clean under the crisper drawers. When I started taking it apart, I noticed the plastic frame was badly cracked. I called Frigidaire because that piece has no weight on it other than bread and other lightweight items, and should never break let alone in 5 years. They refused to do anything about it, and the discounted price they offered me was considerably more than online resellers of this part. I told them that was a ridiculous price since they are the manufacturer. Even worse, customer service said that they werent willing to replace it at no charge. They didnt seem to care. I will never buy another Frigidaire product if this is what they call customer service.

We purchased our stove on 7/29/21 and it was delivered and installed by 8/12/21. Used twice and the control panel shut off when I was using the air fryer! So far two service calls have been made and the stove is still not fixed. First service call was on 9/13. Technician didnt have parts and they needed to be ordered. Second time he came on 10/4, replaced the parts and it still didnt work. He suggested we talk to the electrician that did the wiring. Our electrician came out today and everything was good with the electric to the stove. SOOOO, I had to call Frigidaire again to schedule another service call. Its absolutely impossible to get through to customer service and when I did, I asked to speak with a manager and she hung up on me! So I called back and waited on hold again only to be told that the stove will not be replaced until deemed unrepairable! Again, I asked to speak with management and told, I would get a call back in 1-2 days. My next appointment to have the technician come to the house is 10/14!!! Its 10/5/21 and I still have no resolution for my $1800 oven! We basically got a lemon and Frigidaire isnt willing to step up and honor their commitment to good service.

My wife and I purchased new appliances for a kitchen redo. We bought a top-of-the-line stainless Frigidaire dishwasher. 18 months after installation, a control board burned out, a $280 repair charge. I contacted Frigidaire Customer Service and received what looked like a form letter telling me Frigidaire offers very comprehensive warranties with each product to guard against parts that may be defective at the time of manufacture. Needless to say, since it was older than 12 months, there was nothing they were willing to do for me. I understand that things sometimes happen, but what matters to me is what customer service is willing to do to make a situation like this right. My advice to potential buyers would be to stay clear of any Frigidaire products.

I have purchased three Frigidaire appliances in the last month and only a single one (microwave) is functioning properly and/or installed. I am on the third side-by-side refrigerator and either they are delivered with damage (under packaging which means it is done at the factory) or they have loud compressors at times, and a convection range no one seems to know where it is..Shipped half a month ago and keeps missing delivery dates. I have communicated with a RShaye at Frigidaire and she has stopped responding indicating a total lack of caring whether I ever receive the products I paid for a month ago.

5 times had service out to fix ice maker. Contacted them and told them now the plastic cube maker froze and fell into tray. They told me to have a certified tech out, which it was first 5 times. Now the light is burning a hole in plastic in fridge. Doors always closed , no thawling. How do you rectify a crap product?

Cooks evenly, very reliable, cost about $100 so well worth the price. This is a over the range fan/microwave. The filters are really easy to take off and clean. This model has a "stainless" look plastic, which is also easy to keep clean. Never had a problem with the turntable.

My Frigidaire gallery dishwasher Model # PLD4375RFC3 Has a control board that failed twice already & on the third time it caught on fire! It is extremely dangerous and from my recent research it seems like it is really a common issue with Frigidaire Dishwasher. Be Aware!

I have had Frigidaire Washer, Refrigerator and Range for about 10 years now, and absolutely nothing have went wrong. I cook fairly often and use the laundry almost every day, sometimes twice a day. All the Frigidaire appliances have served me well. I would definitely buy them again.

We bought all new appliances 4 years ago and have had to have the dishwasher repaired twice in under 3 years. The console assembly had to be replaced both time costing approximately $500. Now the microwave has stopped working. It smells like something has burned out as there is an electrical smell. Who knows if it can be repaired or not. Now Im waiting for something to go wrong with the stove and fridge. I would caution everyone to steer away from Frigidaire products as they should last longer than a couple of years.

Purchased in 12/2019 and installed for use 6/2020. In November used self-clean option as recommended by brochure. Shortly after code FO45 appeared every time turned on. Service persons report over heating caused by self-clean caused need to replace Control panel and fan. Service company working for Frigidaire would replace once I pulled out oven from wall to make accessible. Now Frigidaire//Electroluxs own service personnel coming to replace these parts. But I have been advised not to use the self-cleaning since it will happen again. To add to frustration with Frigidaire, the Frigidaire Refrigerator purchased in 4/2020 and installed to be used at same time (6/2020) now has a malfunctioning freezer. Would I purchase another Frigidaire product or recommend? NO!!

This may come as a surprise to many people, but Frigidaire is NOT part of General Motors. In 1979, General Motors sold the Frigidaire line to White Consolidated Industries (WCI). Less than a decade later, in 1986, the Swedish company Electrolux purchased WCI. Today, ELECTROLUX REMAINS THE OWNER OF the FRIGIDAIRE group. So while Electrolux might have been good at making vacuum cleaners, they apparently have problems with larger appliances. I noticed an another post that somebody mentioned American made in reference to his refrigerator. I am not sure if this applies to everything with the Electrolux/Frigidaire label, but mine is clearly labeled Made in Mexico.

I have never been so disappointed and angry over a purchase. I recently built my dream home and was very excited. All my appliances are Frigidaire and had always thought it was a solid product. My one yr warranty had come to an end this past May. For several weeks now my dishwasher had not been getting the dishes clean but it would work well enough when run on heavy mode. I do not use it that often so it was more of a bother than anything until I noticed several pieces of wood flooring popping up and realized I had a leak of sorts. The builder came to take a look and we saw that water was pouring out from under the dishwasher. There was mold growing.As luck would have it my ice maker in my Frigidaire freezer stopped working as well. I called Frigidaire and was told I would have to pay for the repairs myself as it 6 months out of warranty. I have such concerns as all my other appliances are made by Frigidaire as well. So now not only are my relatively new appliances not working but I have damage to my new home. All of which I have to pay for because this company did not make a quality product.It is just myself and my daughter who is 7 that live in my home so how much wear and tear can 2 people do in a little over a year. My builder who is one of the largest in this area in NC was disgusted as well by the response from Frigidaire and told me its not the first time he has heard this and will no longer be recommending using them in the homes he builds as he wants to keep his reputation of quality homes. I can only tell people I know to NOT buy products by this company and if you do dont expect them to do the right thing. I had a Kenmore for over 15 years without any problems and I will be replacing my Frigidaire. I understand that things break but when something is so new and has very little wear and tear it is robbery. Now I am left with the repair cost of both as well as the cost of the damage to my new home.

Bought 15 new appliances, 3 of them need to be fixed. I have been waiting 2 months for some to service them and I still have not got the right parts and they keep on rescheduling my appointment. I have called many times. Still waiting!!! I probably wont even have an oven to cook in for Thanksgiving in my new home. What a joke with all the money I spent.

The oven had not been on for over 16 hours. I was across the room when the door exploded (not fell and broke). Small pieces of glass (most about the size of large ice cream salt) covered the floor. I was standing at the cabinet about 4 feet away and it hit my feet and legs. If I had been at home alone, I would have not been able to move since this glass covered the floor. If there had been a small child there, it could have hit them in the face. I realized it is 10 months out of warranty and your company is not going to accept responsibility for the defect in the glass door. Of course, I would like for this to happen since an exploding glass door is obviously a defect. At least, I would ask that you recall this model before someone is seriously injured. How many complaints have you had about this?

Life was good - a new home, new furniture, new appliances!!! But then Frigidaire introduces themselves into my life and the storybook tale of my dreams turns into Nightmare in the Valley! My wife and I buy a model KFHB2741PF5A stainless Frigidaire Refrigerator from their local retail outlet ($1950.00). The demon refrigerator was angry that day my friends as it decided that it would no longer produce ice! 6/13/15 Frigidaire Cust. Serv. was called and they promised to have service come on 6/16/15. Days & days pass w/ not a peep! 9/26/15 I call Frigidaire again to be told Its OK, we will send a different repair service co. to check your Frig. Well my friends, she must have heard the anger in my voice about her lack of ice production and now she begin to growl! And not the growl of a small domestic tabby who has not received her kibbles and bits on time but the guttural, rumble of feral wildcat that had been in a fight to the death with her archrival from the dairy farm next door and was now having a vet squeeze the 4 week old battle wound abbess of the yellow puss and discharge!! Yes, yes, she was very angry now and her internal fan begun to incessantly rumble, roar and hum all day and all night long! She has the consistent annoyance of Newman! Even as I pass her I cant help but to say Heeeellllooooo Neewwwmmmaaannn! (She has a name now). 10/6/2015 I know this will come as a complete surprise but still not a call, an email, smoke signal from the new service co. who was coming soon after 9/26/15. And here we are today after 32 minutes of on hold time. Now my call gets to Steph the Corporate Customer Service Manager who tells me Sorry but we just determined that there are NO service companies that will come to your home! I have officially been handed off to the Frigidaire Escalation Department after 4 months. When I asked to be transferred to the Corporate Office switchboard Steph told me Sorry, but thats not my department. So my friends, from a place of actual firsthand experience I can honestly say in good faith to you, when you see or hear the brand Frigidaire, RUN! Run as fast as you can, as far away as you can so you will not become like the story of my life. Please stay tuned for the rest of the story! It should prove interesting as to how they will assist their customer. And as far as well, you know, her. She continues to be barren of ice and to daily remind me verbally with the rumble of her fan motor the error of my Frigidaire purchase.

I purchased a Frigidaire dishwasher on 10/9/2017. Installed on 10/6/2017. On 3/1/2019 it wouldnt pump out the water. Disassembled found impeller on pump was shattered (made of thin plastic). My last dishwasher lasted 21 years without a problem. It was a Maytag. No more Frigidaire for me. They were well respected in years gone by. I feel any appliance should last at least 7 years.

What a piece of JUNK. I would never buy another Frigidaire product. Never worked. 20.4 CU unit wont cool, ice melts, freezer food defrosts. 12 service calls and still does not work and Frigidaire wont replace. They have some lady reading from the same script every time I call. They will only replace when the repair man tells them the unit is not repairable. BrandsMart said I was outside their service area. Now my problem. People who buy anything from these scammers deserve what they get. I would have gotten more satisfaction throwing $1200 dollars into a crowd of strangers.

When the original light bulb in the refrigerated section of my Frigidaire side-by-side burnt out, I really didnt think it was so unusual. Ill just purchase a new bulb and replace it. This should be simple. Well, not so simple. Upon attempting to remove the bulb, it would not turn. I was afraid to apply excessive force since I didnt want to break it off in the socket. I couldnt understand why I was having so much difficulty removing a light bulb. So I poked my head in the refrigerator to get a closer look. I was amazed and concerned at what I saw. The bulb had burned the plastic lining above it. The bulb was stuck to the top of the liner. After several more attempts to remove the bulb, I finally succeeded. There is a considerable amount of damage to the liner, including a small hole in the middle of the egg size crater that was created by the hot light bulb. Im not only concerned that this has compromised the cooling capacity of my refrigerator. But that it could be a potential fire hazard. Still, I continue, with increasing doubt, to replace light bulbs with increasing frequency. I just installed the fourth bulb. Please help! Am I and my family in any immediate danger from this defective product?

We purchased a complete suite of Gallery kitchen appliances approximately 2 years ago. Some observations: they look nice but the dishwasher leaked and damaged the kitchen floor. Negotiating repairs was a hassle. Since repaired, no new problem(s). Does a reasonable job but Bosch washers are clearly superior. PS: I ate the floor damage repairs rather than do the dance with Frigidaire. They are not easy to work with. The refrigerator froze items in the bins. There was a part missing (possibly an upgrade that was not with the unit) that diverted frozen/refrigerated air into the bin area. I installed it - it is better now. The unit moans, groans, squeaks, sighs, moans as though its possessed. We were told its normal. Normal? Maybe. Annoying for sure. The ice dispenser shoots ice all over the place. The exterior stainless surfaces are thin. They are generally non-smudge but the door handles are not. The range (glass top) controls suck. The porcelain finish chips very easily. The oven is fine, the convection feature is very nice. The microwave oven is OK. The controls and timer - reminder beeps are annoying. Would I buy them again? No. Id happily pay more for a superior product.

We purchased this higher end Microwave from Frigidaire and the screws to the handle fell into the microwave door panel, one at a time, beginning approximately 14 months after it was purchased. The microwave does not undergo rigorous treatment as it is just two of us who live in my house and we may use it once or twice a day if we use it at all. This does not seem to be an exclusive concern as I see many reports with the same issue on the internet. Instructions to fix it have labels that warn of potential radiation leakage and there is no other viable work around. If Frigidaire is knowingly installing potentially faulty door handles with no easy fix but encouraging customers to use a certified technician and parts for a problem they know the microwave will have, then I think they should be liable for any damages and they should be required to resolve the issue.

We bought a full set of Frigidaire kitchen appliances in January 2017. Just short of a year after the purchase the microwave went out. It has been repaired 4 times in less than 2 years. Now the dishwasher is out. Control board has to be replaced for almost as much as we paid for the dishwasher. I would never buy another Frigidaire appliance nor would I recommend them to anyone.

I purchased a 26 Frigidaire fridge from Leons on Sep 26, 2012… On March 25, 2016 at 4 a.m. our power went out and we immediately smelled a terrible burning electrical odor. We searched our whole house and the only place that we could really smell it strongly was in the laundry room where I have my Frigidaire fridge. We called the fire department as the smell was so toxic and they came in with flashlights and searched our whole home. They sensed the smell was from the Frigidaire fridge that they had pulled out from the wall, however, did not see anything. They left and advised to check around once the power came back on. The power came back on at 7 am and the smell was even worse than before. The strongest smell was coming from the laundry room. My son was standing by the Frigidaire fridge when all of sudden he heard a sizzling sound and then flames radiating from the back of the fridge.I ran and unplugged the fridge, and he ran to the garage to get the fire extinguisher (thank God we had a fire extinguisher!!!). Also, thank God the firemen had pulled out the fridge away from the wall or the whole wall and baseboards would have been engulfed in flames. We managed to put out the fire and there was so much toxic smoke we called the fire department once again to make sure that the fire was out. The firemen came and aired out our home and ensure us the fire had been properly extinguished and commended my son on his fast thinking. I have since written to Frigidaire with my complaint several days ago to call me as soon as possible and to date have not heard a word from them. Is this legal or do I need to apply to small claims court and have them charged with almost burning down my home and providing an inferior dangerous product? I tremble to think had we all left to go to work and this had happened while we were not at home, I would not have a home today and our dog would be dead! This is unacceptable and I think its time after reading all of these complaints that this company is held accountable for the product that they offering to the public and to compensate clients who had the faith in purchasing their product that they were purchasing a reliable, dependable product. Does someone need to die in a fire for them to be charged or sued? I will pursue legal litigation unless I hear back from Frigidaire soon and they compensate me for not having a fridge any longer that I depend on every day and for the frightening experience me and my family had to endure!

I have only used my oven about 3 times and when I turned on the self cleaning oven it damaged my door. I called Frigidaire and they put a claim in and sent out a repairman. The guy said it was cosmetic damage. Well the only thing I did was cook pizza in it and turned on the self clean and my oven is melted on the door and looks awful. Would never recommend this brand to anyone to buy.

We bought the whole suite of Frigidaire appliances for our kitchen a little less than 3 years ago. We have had to repair the refrigerator twice (the ice maker and the water filter) and now the microwave has stopped working. The repairman stated that 4 parts are needed and it will be roughly $300 to repair - that is roughly half of what we paid for the unit. I called Frigidaire and expressed my frustration - I should expect the appliances to last more than 3 years! I was told without the extended warranty, there is nothing they can do. I told them my previous appliances lasted 20 years without repairs and they should have more pride in what they produce. These are not durable or quality products! And, like many others - the refrigerator freezes some items, the stove is inconsistent, and the dishwasher barely cleans! Just not good products!

Have a Frigidaire 5-year-old refrigerator. Plastic pieces are breaking and falling off. Dishwasher less than 2 years old, sometimes it worked, sometimes it didnt. Never works now because I got so mad I kicked it. Finally, my laundry center (single unit washer/dryer) broke, actually within the warranty period. Been working with Frigidaire for 6 weeks now trying to get it fixed. Replaced the motherboard, that didnt work. Been trying to get the tech out since. Maybe Monday. They say We have acknowledged your washers problem and are on a path to a resolution. That washes absolutely no clothes.

I am waiting on my 2nd service call. The dishwasher is 3 months old. It doesnt get the dishes clean. The 1st tech told me to run the sink faucet until the water was hot and only use a certain detergent. In all of the homes I have rented or owned I have never had to baby a dishwasher. I wish I had read the reviews. We are a family of 2 and almost always grill. This dishwasher cannot handle barely dirty dishes. I made a purchasing error.

Purchased Frigidaire all BLACK refrigerator, stove, dishwasher, microwave. Touching the appliances causes scratches with just finger touches or trying to remove any minimum food smears leaves marks that cannot be removed. Tried using soap and water then rinsing and lightly drying with ONLY clean microfiber. This was the suggestion by Frigidaires rep. Why does a company make something used daily that will not withstand any kind of expected use, i.e. opening the doors, pressing the temperature pads, wiping off food, etc? Do not buy black. You will waste your money, be unhappy, with no solution... like us.

My Frigidaire upright freezer has broken down in less than a year of purchase and my Frigidaire dishwasher has never worked right. I also purchased a Frigidaire coffee maker that I could never use because of a 220 volt outlet plug. For some reason, Frigidaire is just unreachable.

I have a Frigidaire refrigerator that I purchased a few years ago model number frt18qrhw. This refrigerator has been nothing but trouble. I had the compressor changed and I always had water inside the fridge. The last time I had someone come to fix it, he found a wrapping that was not removed from behind the coil had worked its way down and blocked the drain hole therefore the water could not run into the cup and down the drain and it was coming inside the fridge. Someone forgot to take that piece of wrapper out when they installed the coil. I am very disappointed with Frigidaire and I will never buy another product made by them. I kept the piece of wrapping that I removed from the freezer for proof.

Both the bobs on my range and the handle on my microwave are wilting after only 6 months. The company did nothing to help replace during the warranty. They are both plastic and not high quality at all. I didn’t extend my warranty because of this:

My stove-top is having the exact problem as stated in their recall for the stainless version Depending on the model, the surface heating elements can 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off;or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers. They are not considering this as a recall.

Bought the entire line of these products - double oven, microwave, refrigerator, dishwasher. From the start the ice maker never made ice. Weve had 4 techs out to fix it. Last issue was the entire control board needed to be replaced. The dishwasher pump has been replaced. Currently the microwave doesnt heat and the top of the double oven wont heat. Called Frigidaire and the offered to sell us a 2-year warranty for $498. Wow, way to back your products. 4 appliances and every one of them is total garbage and NOBODY at Frigidaire cares. I will never buy a Frigidaire product again. And to think, this is their PROFESSIONAL line!

We bought our Frigidaire dishwasher in August 2019. Immediately, the 3rd rack, top rack was difficult to close, constantly getting hung up on the upper spin arm. Well, the spin arm fell off, we needed to order a new one, and remove the upper rack permanently. This past spring, the connection hose leaked, my husband replaced that as well. 5 days after the warranty expired (1 year warranty) the middle spray arm fell off. There is absolutely no way to reattach it. I tried contacting Frigidaire, but calling them just runs you in circles, back through the same recorded loop. Chat on line does not work at all. I emailed on September 5th, and response back was they were getting higher than normal volume of emails, theyll get back to me when they can! No response in 3 weeks from the email. I went on their Facebook page to comment on the lack of customer service and that their dishwasher is a waste of money. I noticed a message box open and have been conversing with someone at the company. On 9/17 they messaged me that they would have a repair person come out and the company would cover labor and parts, offered this as a one time only, since it was out of warranty for 5 days when it broke again. I have not heard back from them, gave them dates that were convenient for us, which Frigidaire requested. Today is September 25th, and I am not getting any response when I message Frigidaire. So we wasted quite a bit of money, will never buy or recommend Frigidaire to anyone. I now need to replace this crap piece of equipment.

Dont buy Frigidaire, Electrolux, and sadly GE appliances (all one company now owned in Sweden). My Frigidaire side by side broke after less than 5 years and the only thing they will offer me after calling twice and speaking with a manager (first supervisors name was ** the second was **) both times is 50% off (not including shipping) a part needed when ordered through them after paying for a diagnostic visit of $78. After doing my research consumers should expect a fridge to last 10-15 years. This company only want to guarantee you that their $1,000-$3,000 product will last a year! After that they believe you should pay more to protect yourself from their poor quality and unreliable product as they will not stand behind and guarantee the quality.I think this is completely unacceptable and disgraceful. And the company could care less. I asked them to allow me a credit of $78 from what I would be paying the repair man quote, towards the part as I felt that would be more fair and they refused. So after paying over $1,000 for their product that failed in less than half its life expectancy they were unwilling to give me a credit of $78 with no remorse. Also while calling for service from local repair people I asked them from their experience who are the best and worst out there for refrigerators and they said best: Maytag and Whirlpool. Worst- Frigidaire/Electrolux /GE. Remember when you shop online and look at reviews- companies pay people to write great reviews but not to write bad ones. So take special note of the poor reviews. Consumer affairs has them as a 1 star company.

Frigidaire refrigerator delivered Feb 2017. Electrolux is parent company. Unit carried 1-year warranty. Nov 2017 I discovered crack in inner lining (I suspect it was delivered with crack) and initiated telephone conversation with Electrolux who stated unit would be replaced under warranty but had to satisfy protocol. SEVERAL techs over several visits came to house. Electrolux found fault with each one --- one took over a month to invoice Electrolux & send report. One told Electrolux they would call me to set appointment & never did --- one neglected to be on phone with Electrolux factory tech at time of visit etc, etc. All techs that came to house confirmed, documented, & reported crack to Electrolux. Each call to Electrolux met with yet another step to accomplish until now unit is beyond warranty and Electrolux now saying I am beyond warranty and will only approve factory-approved repair which is to tape crack not replace unit.23 Feb 18 call to company that delivered refrigerator stated they would have replaced unit with new one if I was within warranty but because unit is now out of warranty there is nothing they can do even though Electrolux freely stating they have documentation that my conversations with them started well before warranty dropped. Customer Support is AWFUL. They lied to me. They dragged their feet so much that my unit is now out of warranty. Any help to have Electrolux replace this unit, as they promised from the beginning, would be appreciated. At this point - my advice: DONT BUY ONE.

My oven range that was less than a year old started on fire. Thankfully no one was hurt. My appliance repairman came out (on a Saturday) and let me know that a short had occurred in a wire associated with the igniter. He told me to call Frigidaire. I did so. Simply put, the technicians the company hires to do the repairs only work 8-5, Monday thru Friday. Not convenient for people that work full time. There are plenty of technicians in the area that work after hours and weekends. Frigidaire as a company chooses not to pay the technicians that will work convenient hours. The customer service representatives and managers treat you like youre an idiot and just repeat themselves. I never write reviews but I wish I would have known this information before I purchased the product.

This stove is great, easy to clean, fast to cook and the best part part is that the material is best of quality. Cooking oven is perfect. Cook, bake and broil just the way it supposed to b. Really love it. Had my stove for five years and still work like the first day. Also it dont burn your pots like others stoves in my opinion. Frigidaire its the best product they ever made.

Purchased a new house in 2008 and decided to upgrade to some nice new stainless appliances. The company recommended Frigidaire. Poor decision. The stove threw sparks when the oven door was closed due to poor wiring under the glass top. The microwave was so loud, it had to be replaced immediately. Now when a cabinet door is closed, the microwave turns on by itself and you have to open the microwave door and close it to turn it off. The dishwasher is hard to close, its noisy, and the gaskets started falling off within a year. The refrigerator door shelves broke several times under normal use and the company refused to acknowledge issues with poor design, then denied sending us replacements. Now the temperature control actuator that opens and closes to let cold air in started clicking, then broke, and wont hold a temperature under 40.This is without a doubt the poorest quality appliance company EVER. I have a 15 year old GE Hotpoint refrigerator in the garage we use for extra food, milk and beverage storage, and have never had an issue with it. If I had the money to replace it all tomorrow, I would take every bit of this garbage, and deliver it right back to the front door of the company with a few choice words painted all over it.

We have had our Frigidaire Affinity for EIGHT years with no problems whatsoever--till yesterday. The washer stalled on the spin cycle. Problem was wads of some kind of matted, tarry stuff on the drain filter. Stuff that comes off dirty clothes? Don't think I cleaned the washer every time it asked "Clean washer"? And think maybe that was the problem. OR, how to get out the gunk that accumulates on the filter? Where is my manual? Can't find. Otherwise, I have been DELIGHTED with my wonderful, stalwart Frigidaire Affinity. And even this problem is probably just use-related. And, it might be my own darned fault, just as Jimmy Buffett said.

First let me say that Frigidaire replaced my top mount refrigerator Freezer because it was a lemon. To sweeten the deal they sent me 2 new water filters. Water Filters last 6 months. Time has passed and it is time to change the water filter (6 months). I open the package to find the filters they sent me are the wrong ones. I call to explain that they sent the wrong filters. They explain that there is only a 90 day return policy. Why would I open an item before I needed it? Needless to say these babies are going up on eBay and I will purchase OEM filters. This is a policy they did not think out.

Purchased a brand new dishwasher. After it was installed we noticed you could not shut top rack if you placed a bowl or cup in rack to be washed. Repairman came out and said drum was bent. Frigidare would not replace, just repair. Now it leaks and cannot be used.

We have this series of kitchen appliance including the dish washer, Range/Oven Combo, microwave and refrigerator. All but the microwave has problems. The dish washer, upper spray arm falls off and needs a new one, it also is awkwardly arranged for loading and clogs periodically. The range oven lower drawer bearings have worn out despite very infrequent use. This causes it to site much lower on 1 side. You have to order a new drawer arm and bearings for this. The range top is glass and is stainable with anything and very difficult to clean. The refrigerators ice machine has barely ever worked. It is very unreliable and the freezer is always crowded although theres not much in there. Id look elsewhere not Frigidaire.

I purchased a Gallery Refrigerator from Frigidaire on 11/30/14 and took delivery of the refrigerator 1/18/15 due to my home being remodeled. Upon delivery the refrigerator crisper drawer mounting brackets were broken off completely (essentially the side walls were punctured). I then called Frigidaire Customer Service and they sent a tech out who evaluated the unit and deemed it non-repairable. It is now 3/12/15 and I am still stuck with a refrigerator that is broken despite the fact that I purchased a brand new unit. In order to use any of the drawers - I have to pull them out of the refrigerator and put them on the ground to remove or add items and then put the drawer back into the refrigerator. Every week for the past 5 weeks their customer service has assured me that this should be resolved in the next 24-48 hours - but I get nothing. I am extremely upset at this point. I would not recommend anyone to purchase from this company and I could not be more dissatisfied. I am still waiting for a remedy but nobody over there seems to care despite the fact that I gave them my money. I need help!

The temperature of my Frigidaire french-door refrigerator went up to 55F after less than 5 years of regular usage and it stayed at high temp between 44-55F. I called to schedule an appointment for diagnosis, the associate immediately charged me $99 over the phone for the appointment. Later, I changed my mind and decided to buy a new fridge during Black Friday sale, so I called to cancel my appointment on 12/1/2021. 2 weeks later I didnt see refund and called to follow up. Guess what? They did cancel my appointment but they DID NOT process the refund. After that, I had to call many times to follow up my refund, last call was on 12/27/2021. 1+ month later into 2022, Im still waiting for my refund. Good luck if you are dealing with Frigidaire.

I bought all Frigidaire Gallery appliances for my kitchen. Since then my refrigerator has broken at least 4. 1st was ice maker $150 then the whole motherboard $350. Now its the water inlet valve $150 and of course all this happens after the 1st year when the warranty expires. So the way I see it I paid for a new fridge in repair. Also bottom freezer door doesnt close right and is chipping away. Stay away from the P.O.S company. I contacted them to see about recalls and such all the recalls are for the model before it. This model has the same problems but no recalls. That is the biggest scheme. Stay away from this junk box.

I bought Frigidaire upright freezer (m# FFFU20F2VW) 9 months ago. It died last week. Service man came out and said this happens a lot with these (model? brand?). He said that Frigidaire should cover THIS repair. but with the same part number as what just failed? So in 9 months it will be another $400? Frigidaire is giving me a lot of double talk and telling me to pay for insurance. $200. Adding up fast. Dont know if there IS a good brand out there, but it obviously is NOT Frigidaire.

I purchased a new double wall oven in Oct. 2012, and was generally happy with it. The first time we tried to use the self-cleaning feature, after several months, after a while running the self clean, the oven showed an error code and then shut down. It worked fine otherwise, but we have not been able to self clean. In the past month, we have started getting the same error code (F43) when using the oven for regular cooking as well. Although we could tolerate the lack of cleaning, we are now trying to fix. Frigidaire initially would not help, as we are out of the 1-year warranty period. Then they offered to pay for parts, provided we use an authorized service technician. They sent me the 3 service technicians in my area, and 2/3 did not return my phone call. The third came out and reported that the labor alone to fix the oven would be over $400, requiring replacing of a fan and a sensor. I contacted Frigidaire again, expressing my dissatisfaction with the oven, and telling them I didnt see a reason that a new oven should require these new parts, as well as being unhappy with being forced to use a particular service company, who seemed to be charging a very large amount. Completely unhappy experience, and I will not be buying a Frigidaire again.

Frigidaire electric dryer gallery series. I bought a frigidaire electric dryer that has the lint catcher in the front. I cannot count how many times I have had clothes ripped and ruined by them getting caught on the lint screen. Had I known this was going to be a problem, I would have never bought this dryer.

Have to have it in air conditioned room or warranties are void. Poor refrigeration unit. Poor insulation. Heat goes in walls then absorbed back into freezer. Door is cold from poor door insulation. Very poor engineering. Cheap junk.

I will never buy another Frigidaire product again! This brand is horrible with nothing short of cheaply made and no warranty! Major appliances should last years without any issues but not Frigidaire. This is a unit already replaced by Frigidaire now were experiencing the same ice maker issues! I advise anybody looking for a quality side by side refrigerator to look at better products and stay far away from Frigidaire!

We purchased Frigidaire Professional appliances just over 2 years ago - double oven, microwave/hood fan and warming drawer. My issues with the oven were recorded here some months ago. Eventually, after a lot of wrangling and dishonesty on the part of Sears, Sears was forced by me into a buyback and replacement. This last week, we found that the microwave had ceased to heat. So now, in order to preserve the product coordination of our kitchen, Im now forced to purchase a new unit. The failed one states on the label that it was only produced in December 2009. It was installed by me in May 2010 and has been used only to thaw out bread and for heating frozen peas and suchlike, never for cooking as such. I would estimate its use at no more that 15 minutes or so per week.So this time, Im paying for a 4-year extended warranty and will take great delight in calling Sears out at the first hint of any trouble with it. Frigidaires Professional range of appliances are complete and utter junk, inherently unreliable and not fit for their intended purposes. The reliability of them is appalling beyond belief. My advice to anyone and everyone: Dont buy anything with a Frigidaire label on it, youll regret it if you do.

We bought our appliances 4 yrs ago. Dishwasher doesnt clean good and started leaking after 3 weeks. REFRIGERATOR has been garbage from the get go. We paid 2500 for a refrigerator that only had a yr warranty. So far we have spent another 1000 on it because its junk! I will never purchase Frigidaire products again. I have a GE refrigerator that we have had for 20 yrs and it works better than the new one. Needless to say I will seek out old appliances before I ever buy a new one again. They made them cheap, sell them for thousands and rip off the consumer. Nothing like big business!!

We purchased four appliances from Frigidaire when we remodeled our kitchen. We have been a Frigidaire customer for thirty years. These appliances were purchased June 15, 2014. As of today the control panel on the stove died and now the control panel on the dishwasher died. When talking to the rep the only option is to spend another $284 for a extended warranty??? These units are only a little more than a year and a half old. Beware appliance buyers. Never buy Frigidaire appliances. They are junk.

I purchased a Frigidaire Wall Oven model# FEB24S5AB Dec.6, 2010. It broke down 4 times within three years. All 4 times the same issue - the probe and the clock and the oven does not work. I have had Wall Ovens in the past that lasted over 20 years each. Frigidaire has a very inferior product and all they want is to sell extended service guarantees. They do not stand behind their products. The Oven is just Junk. I will never purchase another Frigidaire product and will tell everyone else I know not to buy anything Frigidaire. I believe I deserve compensation for my trouble.

4 new Frigidaire professional appliances. Year 2 replaced stoves control panel (over $300) and ice maker in fridge needed repair. Year 3 ice maker repair again, year 4 dishwasher leaking and had to replace. Fridge ice maker and water dispenser repair. Year 7 stove started to smoke (when back was removed the wire assembly for bake was melted into the control panel) so had to replace. So that leaves only 1 appliance (microwave) that remains. Frigidaire customer service has no comment other than to provide you with a contact for repair. Will never buy any frigidaire product again.

We start out looking for a dryer that was not a basic model or a blown up bells and whistle's model either. This is a great intermediate appliance for it's money. The features in the quietness of this machine make it worth the price.

Directly from their site to entice you to buy this warranty are these statements: Enjoy the peace of mind that only Frigidaire can guarantee. No one knows your product better than we do. And no other company is better equipped to provide the specialized parts and service you may need or to replace your product entirely! So invest now in the best possible protection with a Service Contract. And we guarantee to stand behind you and your product for as long as you own your coverage.There was no peace of mind when day after day we didnt know when wed finally have a washer. On the 5th call on 5-15-17 we were told our parts were ordered and again told to contact SoCal Tech. They said they ordered from Marcone and finally gave a tracking number. The replace your product entirely would have been a better option and was part of what was enticing about the warranty, definitely not fulfilled.Up to three full years of freedom from costly repair bills. Whether you choose a one, two, or three year Service Contract, well pay for all covered repairs needed to keep your product in peak operating condition. And that means no surprises to your budget. HUGE surprise to our budget of money and time to have to go to a laundromat which was 14.5 miles away and cost $60 for 20 loads a week for 9 people just to maintain laundry, not even basic bedding and such. A month of no product in peak operating condition.A brand new product, if needed. Its true. Our replacement coverage entitles you to a brand new major appliance with comparable features if yours cant be fixed, or if it simply makes more sense to replace it. Over a month and $1200 to fix a washer we bought for $600 in 2009 would warrant that it simply makes more sense to replace it instead of inconvenience the customer for so long.Convenient, in-home service with a toll-free call, Reliable service is only a phone call away when you own a Frigidaire Service Contract. And the call is always toll-free. True you can call from anywhere but expect to wait and be told to call somewhere else that may not be an actual number like we were given to SoCal Tech. On our 6th call to Frigidaire we talked with Supervisor Tiffany at ** and she apologized and could not do anything or give us any actual contact info for anyone who actually had the power to make this right. She gave us the mailing address for Alan ** who she said was the corporate executive. We have written him a letter.Top-quality repairs by Frigidaire factory-trained experts. You wouldnt want just anyone to service your valuable Frigidaire product. Thats why we use trustworthy professionals who have been trained extensively on Frigidaire models just like yours. True, the quality of the final repair is good, but dont expect answers from the service company SoCal Tech or Frigidaire in the month it takes to get there. Quick access to the correct replacement parts. Forget about inferior parts being used on your product or long, unnecessary waiting for a special component. We maintain an ample supply of quality components designed specifically for your Frigidaire model to ensure we can have it running like new again in no time.Frigidaires idea of no time is definitely different than ours for a family of 9 after a very long, unnecessary waiting of 30 days. Not quick access at all. Our Money-Back Guarantee. If you are ever dissatisfied with the quality of protection you receive, you may have a complete refund of the unused portion of your Service Contract, less claims paid no questions asked. Of course there is nothing left to refund after such a costly repair.Our goal is to keep you a satisfied customer for life. So well do everything we can to make certain you are thrilled with your product and our services. Call 1-866-386-5286 today to take advantage of this exceptional offer. If you are not satisfied dont expect anyone you can personally talk with to have the power to make it right as evidenced by our 7 documented phone calls and finally a Supervisor who only had the power to give us a mailing address and a name.

I hardly ever write reviews, particularly if I am dissatisfied with a product or service. Ive always figured a mental note to steer clear of further patronizing a particular establishment or buying a product were enough for my personal satisfaction. However, my experience with purchasing a Frigidaire stove from Colders (333 S 108th St, Milwaukee, WI 53214) warrants a stern warning to other consumers TO BEWARE... I STRONGLY DISCOURAGE ANY CONSUMER anticipating doing business with COLDERS or purchasing a FRIGIDAIRE appliance.First off, I bought a Frigidaire stove and refrigerator from Colders in October 2016. Now, for the second time since October, the stove is malfunctioning, for the exact same reason as the first time... Which happened just a few weeks after the stove was purchased. As if the malfunctioning stove isnt enough of an inconvenience, we were informed by the 3rd party repair technicians contracted by Colders/Frigidaire to service their appliances, that the earliest someone could come out to repair the stove was Friday. The stove went out on Sunday. Because the hours of operation for the repair tech also sucks, the earliest we could report the malfunction was Monday. As of today (Wednesday), the repair date has since been pushed back to next Monday because the techs dont have the repair part in inventory.My mother is a senior citizen, and for the second time since October, is without a stove for in excess of a week. The first time the stove went out (did I mention for the same reason), my mother was without a stove FOR TWO WEEKS!!! On both occasions, my mother and I contacted Colders, who referred us to the repair techs. As aforementioned, the response time absolutely sucked! The initial appointment IS ONLY TO CONFIRM THE SOURCE OF THE PROBLEM. The repair tech pre-orders the replacement part (without seeing the appliance), based on the error code and hopes that the part is what is needed to rectify the problem.In our case, it was not! So, for the initial malfunction, the tech had to schedule a second appointment to complete the repair. I am anticipating this repair will work in much the same way. I am thoroughly disappointed in both the product and service at this point. We have requested that the stove be replaced, however we were informed that Frigidaire has to approve the replacement once the 3rd-party repair tech is on site. I am not optimistic.

I purchased a refrigerator from Frigidaire less than two months ago and the light bulbs burned out already. Called to get replacements as it is less than a year old (should be under warranty). I was told they are not under warranty because light bulbs are not a function of the unit. Really??? Then I was told the bulbs would cost over $100 to replace them! Do not buy from this company!

Horrible! I will never buy another Frigidaire Product again. I have a 27 microwave oven in wall unit. I purchased the unit in June of 2009. In September 2011, the unit went out completely. Both the microwave and the oven went out. After arguing with Frigidaire for a while, I was finally able to have them cover parts to repair the unit. I had A&E Service repair the unit. They came out a total of 6 times. The first time, the person assessed the problems and had no parts on his truck, so he could not repair the unit. After Frigidaire spent over $800 in parts to repair the unit and 6 visits from A&E, the unit was finally repaired 6 weeks later. Mind you, I was not able to use my microwave or oven for 6 weeks. I have a problem with a company manufacturing a product that breaks after 2 years of use. There was a time when appliances lasted 20+ years. I understand companies wanting to make more money, but to manufacture a product that breaks after 2 years is ridiculous. Let alone the fact that they want you to purchase the extended warranty for repair, but that still costs them money for parts, supplies, gas and the customers time in having to be available for the 4-hour window for them to come out.

I purchased the fridge a year ago June 2019. Within 2 weeks started freezing food. In one year I’ve called 6 times, they ignored 2 messages, they have replaced same part 3 times last time in June 2020. Within 2 weeks started freezing food again. Called told me I was out of warranty. I said no warranty was extended another 6 months. I got hung up on. Wrote review on Frigidaire website and they responded with this.... Hello, Thanks for bringing your concerns to our attention. We apologize for any matters you have experienced due to your refrigerator not working properly. We would love to make sure this matter is resolved. Be on the lookout for an email from us shortly.Bianca.... Now July 23 and no word! Fridge still freezing my food and they have refused to replace fridge! $2000+ dollars down the drain! Don’t buy Frigidaire crap made in Mexico!

The following is a letter written in response of the poor quality of Frigidaire products purchased for my new home. This letter was uploaded 2 times via Frigidaires website contact us page and mailed via USPS and have had no response to any correspondence. (I have submitted this letter twice via your website and have had no response.)Upon building my new home in 2008, I purchased all Frigidaire Professional Series products for my new kitchen. Since moving in, I have had issues with each piece except the dishwasher (PLD4555RFC2). The double ovens (PLEB30T9FC) hinges squeak when I open or close the doors. The top ovens hinges were replaced during the warranty period, yet they have begun squeaking again. Moisture gets between the glass (an area I cannot open to clean) leaving behind water spots and dust when it dries. This obscures the view of the food I am cooking. No matter how clean I keep the oven, it always looks dirty when viewed through the glass. The microwave (PLMVZ169GCC) touch plate cover had scratches when it arrived and so it was replaced via the warranty.I purchased a full fridge (PLRU1778ES3) and freezer with ice maker (PLFU1778ES3) with the trim kit and gave the specification sheet to my cabinet maker to ensure a custom fit for the unit. The freezer has had frost issues because the door seal would not completely seal when closed. We were able to have the seal replaced during the warranty period as well. Now the refrigerator runs constantly on any setting during any season, but it cannot keep pace to chill food enough, even on the coldest setting. Milk seldom lasts to its expiration date. The compressor has been replaced and the Freon charged but it continues to run all day and all night. When the fridge does turn off--maybe once a week, provided it hasnt been opened for more than eight hours--it seems like something is wrong in the house because it is so quiet! Also when the fridge is off, the contents inside are covered in dripping condensation, which spoils our produce more expediently.Your recommended repair company has determined that it is not feasible to repair the unit because it has a Freon leak, which can only be remedied by overriding the refrigeration device and building a new device on the outside of the unit. Ultimately, a new refrigerator would be more feasible and cost-effective. I have called Frigidaire to inquire assistance for all the problems were are having. We have been informed that Frigidaire refuses to offer any solutions because our products are no longer under warranty. Since we made this purchase, you have changed the design of the full fridge and full freezer. To replace the refrigerator, we would need to replace the freezer and trim kit too! After five years in a brand new home, we are faced with spending $3200.00 on a new fridge and freezer unit. We purchased your top-of-the-line professional series appliances because we love to cook and entertain and we believed your sleek, well-designed appliances would assist us in this endeavor. Your fridge and freezer units are the centerpiece of our kitchen. We designed our entire kitchen, down to our drawer pulls, to match these units.Upon our endorsement of your products, friends and family have purchased several Frigidaire appliances for their homes. Now due to our loyalty to your brand, we would appreciate in-kind loyalty from you by helping us to remedy our lingering predicament. Could you please offer a resolution that will repair the aesthetics of our kitchen and thus endorse our faith in Frigidaire? We would appreciate your graciously offering an in-house credit toward the purchase of a replacement refrigerator, freezer, and trim kit for our home. Although the new appliances would no longer precisely match our current double oven, dishwasher, microwave, and drawer pulls, they would still be the centerpiece of our kitchen. Certainly this is a more pleasing solution than pairing a short Frigidaire freezer with a taller Frigidaire refrigerator below an empty hole where the trim kit no longer fits. Helping us to defray the cost of these appliances because you stand behind your name, would ensure continued fierce loyalty toward your brand. Thank You.