Had a warranty issue on my washer. Service man sent by warranty came out, fixed the issue. When he put the washer/dryer combo back in he crushed the vent hose. This went unnoticeable for some time as it is a vacation rental home. Now fryer stopped working due to a crushed vent and Frigidaire said its my problem to go after their service man to repair what their guy damaged! Buy from anyone other than Frigidaire/Electrolux! Their manager even hung up on me when I told them their guy broke it!!!

I purchased a side-by-side refrigerator with front ice dispenser on 5/15/11 for approximately $1200.00.Within a few months the ice dispenser would not dispense ice. I called Frigidaire and they gave me a company to repair which were a no show thrice. I called again and they set me up with a new repair company which to date has been here four times. They have spent about $880 to fix it and replaced everything. I called Frigidaire today to complain and request a new refrigerator as this is obviously unfixable. The representative told me about 6 times they would continue to attempt to fix it and their warranty is very clear that they dont have to replace it and there is no such thing as a lemon law for refrigerators. My concern is that they will ride this out to beyond the year or not correctly repair so that when the year is up I’d be stuck with a bad dispenser. They are sending the same parts they just put on and sending the tech back for the 5th time rather than admit it is a defective fridge and replacing it because under federal law they dont have to, the representative told me several times. In one year I will have no recourse and a bad fridge.

Consumers please beware of Frigidaire Gallery product line. We have had it serviced four times and it is only just bit over a year old. Twice for the same issue of freezing all of our food on the fridge side and once for leaving metal shaving in our ice bin from the ice maker. Now our liner on our refrigerator is splitting apart and cracking all over the inside. The way that the Frigidaire company wants to fix it is with tape. The tape is the width of duct tape and white the same thickness as duct tape. So the repairman will put a piece the size of the cracks and stick them on our refrigerator. This is not an appropriate way to repair a $1500.00 appliance. Its like putting band aids all over the inside of our refrigerator. If they cannot make an appropriate repair then our appliance should be replaced. How will I clean the tape? I thought it was a joke when the repairman told me what Frigidaire said to him for this repair!! No one would want tape on the inside of their fridge. Things spill knock over. Its going to be so messy and really embarrassing when people open my fridge. Frigidaire you should be ashamed. What poor customer service. My husband and I have both been on the phone with them for over an hour and they will not help us and insist we have to use tape. What low standards you have set for what was thought to be a fine product. I have wasted $1500.00 on a refrigerator that will now have tape all over it. I even bought the extended warranty. How disappointed we are. No help was offered, nothing, zero. Buyers beware! I will post pictures soon for you all to see my taped refrigerator liner! We were going to purchase the oven in this Frigidaire product line. But not now. Consumer rights arent protected anymore and it is disturbing!!

I purchased a side by side refrig last year. Purchase date was 9/9/13. I reported the refrig was freezing everything on both sides on 9/8/14. One day before the warranty expired. They informed me since it was reported before the expiration date that all was covered. They scheduled a repairman to come 9/15/14. Today I called to check why the repairman did not come. I was told that they would not pay since the warranty has expired, but would sell me a extended warranty for 95.00 dollars that would pay for parts only. The refrig broke while it was covered, it was reported before it expired, how can they not honor the warranty? Now they say they have no record of it being registered. The first lady I spoke to one Sept 8th found it, why cant they find it now? Frigidaire warranties are worthless. I will not have another product of theirs in my home!

My experience with my Frigidaire Gallery has not been a good one. I purchase a set and paid for extended warranty in 2011. Within my first year of my purchase I have had issues with the refrigerator and stove. The first refrigerator had a recall and I was given another one. Once I received the new one I had to call a tech through ACH a company that was referred by the insurance for any problems with the product. I was paying a monthly fee for the service that only resolved the issue temporarily.After paying for service that wasnt beneficial cost-wise, I canceled. The appliances are not good and doesnt withhold the value at all. I refuse to constantly pay for service on a product that is always in need of repair. As of now my ice maker is NOT working, the dishwasher is NOT working, two of the five burners are NOT working, and last but not least the microwave doesnt get warmer or cook. It just go through the motions of coming on.Im clearly NOT satisfied with the products and know there is nothing that can be done without paying a large amount of money to fix. I would probably come out better buying a whole new set and a different brand. This brand is NOT what it use to be! I am overwhelmed by the reviews. Never thought that this many people had problems and I wish I would have seen this before my purchase. What is even worse is no one had a good experience and the company dont care. What a RIPOFF!!! I cant even submit unless I check one star that I dont want to give. WOW.

Buyers beware! We are thankful we are able to return our refrigerator. So Very grateful to Best Buy! The positives are that It appears to do what it’s suppose to do, we Love the water and ice, and it looks great BUT we purchased this fridge under a month ago and I have never heard a fridge be so loud in my life! It sounds like it’s making popcorn! Then it knocks, it pings and squeals. It’s actually loud enough that it wakes me up more than a couple times during the night. We asked that a repairman come and take a look to see what they could do and they said this is normal for this brand! I’ve never had a refrigerator make noises like this before!

Purchased Frigidaire Professional Series gas stove & refrigerator from Lowes 2 years ago. STOVE: model fpgf3077qfb. The ink on stove faceplate, indicating the functions; bake, broil, convection, clean, etc and the temperature numbers are rubbing off. Cannot read the function or the temperature. Frigidaire states there is no fix for this and I would have to replace the entire faceplate. Cost of part $130.00. (who would install & how much?) The face plate becomes so hot when oven is on, it is difficult to use touchpad timer-ouch! Hot! Product failure not covered under warranty. Single nurse in my 60s, do not bake every day or even every week. Have not used harsh or abrasive cleaning products. Stovetop grates are uneven and you cannot pull a pot across the top -- it catches and you have to lift the pot to move it off a burner. Additionally, poor design on oven door. Vent slots are so sharp and unfinished I have cut my fingers and fingernails when opening the door. Oven racks are difficult to slide in and out. REFRIGERATOR: model fpbc2277rf5: Ice cube function on refrigerator door jams continuously and you have to remove the ice tray, pour out the ice and adjust the screw. The crushed ice function sprays ice everywhere. Old fashion ice trays would be better. I DO NOT RECOMMEND FRIGIDAIRE PRODUCTS.

In November 2009, I purchased Frigidaire Professional Series All-Refrigerator (17 cu. ft.) $975 and Frigidaire Professional Series All-Freezer (17 cu. ft.) $1,005. These are units that are designed and capable of being built in. The units were not delivered until January 2010 (as requested). They were manufactured in December 2009. In August 2012, less than three years after manufacture, the freezer failed and could not be repaired. A freezer full of food was lost. Frigidaire no longer made the 17 cu. ft. units. Although the warranty had expired, Frigidaire gave me a $1,045 toward the purchase of the only viable alternatives, that is 19 cu. ft. units that could fit into my pre-existing cabinet hole. The two replacement units cost me $3,128.89. I paid $500 for the units to be installed as the cabinets needed to be refit. In May 2013, ten months after the replacement purchase, the refrigerator failed. A refrigerator full of food was lost. After lengthy communications, including writing a letter to Jack Truong, the CEO, and working with Kimberly**@electrolux.com (706-651-7904) a third-level customer service representative after 5-6 days after three service repair visits, Frigidaire agreed to replace the unit at no cost. I was also contacted by Rita**@electrolux.com (706-651-7011) as a result of my letter. Frigidaire will provide me with up to $150 for installation of the new refrigerator. To date, I have paid: 975 Original Refrigerator 17. cu. Ft., 1,005 Original Freezer 17 cu. ft., 3,128.99 Replacement Refrigerator and Freezer 19 cu. ft., 500 Refitting Cabinet Costs and 1,045 Frigidaire credit toward replacement purchase. Therefore, after less than four years, for two Frigidaire Professional Series appliances, which I purchased with the reasonable expectation that they would last at least ten years actually more like 15-20 years, I have paid out (after deducting the Frigidaire credit) $4.563.99 plus lost all the food in two appliances. The original units cost $1,980, so I have paid more than twice the cost to date.Frigidaire is very comfortable with this situation and believes it has been overly generous. All the exchanges were polite. I certainly would not buy another Frigidaire product. I did try to get Frigidaire to take back both units at the price I paid ten months ago so that I could purchase appliances from another company. It refused. In my view, Frigidaire should stand by its products. No one purchases such units expecting them to fail within such a short time frame, regardless of the warranty. Thats the story.

Grating noises from ice maker FFHS2611LWMA. I selected this refrigerator b/c it was available to be delivered the next day. Now I know why! Nobody in their right mind should want to purchase this unit. Shortly after delivery, we experienced a racket beyond belief. It is so loud it wakes me up at night. We called an approved service technician, while under warranty. He stated this is just the unit. There is nothing to be done. Two letters to Frigidaire. Today after the 2nd letter, the rep. suggested I contact an approved service provider. I asked her why would I do this, when the provider operates under the dictates of the manufacturer. Therefore, I would incur an expense for no corrective measures whatsoever.... She further stated, this sound is standard for this unit. As for my experience, I have concluded...Frigidaire is aware of this loud and disruptive feature and continues to sell it to unsuspecting customers. The least they could do would be to put a disclaimer on the unit. PLEASED BE ADVISED THAT YOU ARE PURCHASING A BANGING, KNOCKING, ANNOYING REFRIGERATOR. THANK YOU FOR YOUR BUSINESS!!!

I purchased a Frigidaire Gallery refrigerator back in November 2011. It had the refrigerator on top and the freezer drawer was on the bottom. The Icemaker that dispensed ice was up in the freezer section. I found a couple weeks ago after pulling the refrigerator out to investigate something that there was a chunk of ice that had eaten its way through the back of the refrigerator and was rusting up all around it. When the repairman came out, he said it was a common defect found with this model (#FGHB2844LF7) because Frigidaire had not put any sealant around the ice maker so the air from the fridge was making direct contact with the air in the ice maker and was causing ice buildup in the ice maker which built up over time. The result was that the build up of ice ate a hole through the back of the refrigerator and that it was losing efficiency. The worst part was that as the ice would melt and drip down over time, it was slowly working into the wood floor and causing it to warp. If you have this product, I would look into this to ensure you dont have the issue. The repairman said this product should have been recalled years ago.

I purchased this unit in May 2016. Immediately, the dryer started with a screeching noise when it heated up. I have had 3 repair companies out 8 times since May and replaced everything possible in the dryer part and it still has the same noise when heated. When talking to anyone in the corporate office whether it be the person answering the phone or a supervisor, they have approached the concerns with apathy. I was even told by one repair company that Frigidaire would just stall until I give up.Basically, the consumer is at the mercy of the manufacturer and how they interpret the necessity of replacing a unit. I even have the noise issue on video and it doesnt seem to create any concerns to them. This company has no integrity at all. If they treat their employees like they treat the people that are purchasing their crappy products, its no wonder they are apathetic. Consumer protection agency should take note of sketchy companies like this and shut them down. Warranties arent worth the paper they are written on.

I purchased a stand alone refrigerator 6 years and it died in 4 years. I had to purchase the same refrigerator to replace it because of the space it occupied. The new refrigerator lasted a little over 2 years and wont cool. Frigidaire refuses to help. They only give one year warranty because thats all they last. Customer service not helpful at all. Suggest people buy another brand.

My upright freezer was delivered in May 2020. By June the frost-free freezer was forming ice near the door. Took Frigidaire 2 months to mail me a replacement gasket. Before the part arrived the door wouldnt stay shut. Had to put a ratchet strap around it to keep it closed. Gasket arrived and it doesnt fit in the door so falls off immediately. Now the freezer is constantly running trying to stay cool. The contents are melting. Frigidaire is horrible. I tried calling multiple times on Friday but their help desk literally didnt answer, had a message that said they were too busy and it hung up on me. Repeatedly. I emailed them, no response. Called again, sat on hold forever. Their customer service is awful. They wont refund or replace the freezer. They wont refund the $700 of food that is now ruined. I will never buy Frigidaire again. HORRIBLE COMPANY. HORRIBLE PRODUCT. HORRIBLE CUSTOMER SERVICE. HORRIBLE!!!

Purchased in 2011 all Professional Series Appliances from Frigidaire in my new home: Refrigerator Model FPHB2099LF5 Ice Maker failed under extended services warranty and was replaced. Ice Maker replacement never really performed well and I had quality issues with its performance. The ice maker ultimately destroyed my refrigerator as it froze, caused leaking in the bottom of my freezer and literally iced through the REAR of the refrigerator causing it to Rust, build up ICE and leak, it cause water damage to my subfloor and my tile kitchen floor was destroyed. I got ZERO response from Frigidaire Product Managers on File ** after requesting something in writing on what caused this problem. The refrigerator literally ICE through the REAR and had a giant rust spot. Customer Service basically said product managers would not respond and put it back on the service technician who said theres no remediation. Its a defective product and poorly engineered in my opinion. All you get is its out of Warranty!3 days earlier I tossed the Professional Series Dishwasher because it failed to start, some keypad buttons wouldnt work, the interior racks had all rusted through the coatings. The silverware holder had holes all over it. Ive Serviced my professional Series Microwave as its failed. Its working well now. My Professional Series double wall oven doesnt cook evenly when both oven are running. The bottom always takes longer to cook at the same temperature. I have problems with the racks falling in both ovens when putting 15-25 lb turkey or higher weight items on them. The top oven bottom looks like its buckling. The issue with the racks could be related if we did a self clean with the racks still in it. I cant see how a self clean would cause that much of an issue with the size shelves.

Stove works exactly as describe. By have a built in air fryer it is one of a kind and contemporary to the culture of healthy eating. The stove looks great, and works effortlessly. The self cleaning oven performs as describe in the manual.

I purchased a French door refrigerator 8 months ago. The bottom door shelf broke off after 5 months. I ordered a new one. It took 6 weeks to get it. It arrived in a book with most of the chef in wrapped in a plastic bags. The end had broken off and was laying on top of the bag. Yes, the obviously dropped and broke the shelf in packaging and shipped the broken shelf anyway. I called to return the shelf. Their policy is that the customer has to buy a 2nd shelf, and they will credit your account for the first. Well, that was 6 weeks ago. I have not received credit for the broken shelf and the new shelf has not been shipped. I’ve made 2 attempts to find out when the shelf will be shipped, and no one seems to know. They were however able to take my money twice. I will be buying the rest of my appliances from a more reputable company.

Purchased the fridge in May 2016 model # FFTR1821QW. Within a month it started making all kinds of noises. It was under warranty so Frigidaire sent someone out to look at the problem. They said it was a fan motor making the noise and replaced it. No sooner than a day later, the same noise, called again. Sent someone out, said they didnt know where the noise was coming from. Called again, sent someone else out who stated there have been several people calling in with the noises that are coming from the product and theres nothing that can be done. It sounds like someone is knocking at all hours of the day and night plus a crap-load of different sounds. Frigidaire says it normal for all these noises and they sent me a form letter of all the noises this could make. Frigidaire says all these noises are listed in the Owners Manual. DONT YOU GET THE OWNERS MANUAL WHEN YOU ACTUALLY OWN THE ITEM?Do not buy this product. The noises are loud, obnoxious knocking constantly. Every day they keep getting noisier and noisier. $500+ may not be a lot of money for a company like Frigidaire, but to its consumers its a lot of money to spend on a crappy fridge. I guess thats one way to make you buy a warranty, because you know its gonna break down at some point.

We purchased a new home in 2008 and had new Frigidaire appliances as part of that purchase (dishwasher, stove/range, and microwave). About 2-3 months ago, we began to smell an electrical or plastic burning smell every so often but couldnt place the smell after going around the house. Last weekend I noticed a puddle of water on the floor and after some investigation found that our dishwasher was leaking. Originally I just thought it was from a leaking hose or something. Upon further investigation, we found the heating element burned through the bottom of the plastic tub of the dishwasher (we also discovered our floor and cabinets near the dishwasher are damaged as well and need to be replaced).I checked for recall information and did not find it. I contacted one phone number and touched base with the local Frigidaire repair company. They said Frigidaire would definitely want to know. So, I contacted Frigidaire to let them know of the problem and report it. I wanted to be sure they had all the information about what happened to us to be sure it wouldnt happen to someone else.When I called them, they asked for the model and serial number, and asked if I had an extended warranty, in which I didnt. I told the representative that I wanted to report the heating element burning through the bottom of my dishwasher plastic tub and that it didnt seem like a normal wear and tear kind of issue. And I said that I thought they would want to know the details about it to make sure it didnt happen somewhere out, or potentially help me with my situation. I was put on hold for them to talk to a supervisor. I was told that they made a note of my issue (literally no details given yet). And since I was outside of the 12 month warranty, there was nothing they could do to help me.I told her again I thought they should know about it and the details of what happened. She said her supervisor said that it usually happens when something heavy is resting on the heating element. I was a little taken aback that the initial was that basically we were resting something heavy on the element to cause it to happen. I said, So your reasoning is only that I put something too heavy in the dishwasher. She told me she wasnt accusing me of that. I asked her what else it could be. I said that I wasnt trying too difficult, but I had hoped Frigidaire as a company would be interested in knowing what happened with their product to potentially protect other consumers from the situation I was in. The response was “Is there anything else I can do for you?” I was surprised and expressed to her that I was thoroughly disappointed in Frigidaire. Their lack of interest in knowing the details of what happened to me and making accusations showed they had no genuine concern for me as a consumer or other consumers who may be facing the same things. She again said she wasnt accusing me of anything, but I asked her to explain what else it could be. She only said that heating elements burning through the tub are caused by heavy items resting on the element.I believe there is a design flaw with this unit (model # FDB1050REC2) and that the heating element should be better supported in the tub. This dishwasher is only 3 years old. The situation is not from wear and tear of other items or breaking of something. It is a flaw that unfortunately Frigidaire is not interested in investigating or even acknowledging as a potential issue.

Moved to new house, the dishwasher didnt work. Called company customer service, they wanted tag number which I mailed out but they didnt respond for week. Contacted them they said 4-6 weeks to refund and hung up phone. Contacted again, they hung up again. I will advice never ever buy FRIGIDAIRE or ELECTROLUX products as they are worst in servicing and customer service.

We bought a new home in 09/13, we upgraded our appliance package to the tune of 1800.00 dollars above the amount allotted by the builder. We had nothing but problems with the appliances. Dishwasher, stove, and now the fridge. Yes I understand they are just over 5yrs old. But when we bought the appliances we made sure of the warranties on the units. typical warranty 1yr complete, 5yr compressor. Weve had to have the fridge serviced a couple times over the years, and Frigidaire {Electrolux} has been aware that there was a problem with the compressor. So fast forward a couple months, now the unit is completely off warranty. Low and behold they will not warranty the compressor. Sorry of which they have changed their warranties to now only be 1 yr for the complete fridges, no compressor warranties beyond the year. But they would gladly sell me a NEW compressor to the cost of 495.00 canadian, shipped. But I must have a Frigidaire approved installer put it in at the cost of 695.00, bringing the total repair to 1100.00 Well we decided to just scrap the fridge since the repair is so costly, and no guarantee it would last. So why not just buy a new Fridge from another manufacturer. Oh ya did I mention Samsung, Dayco and numerous other manufacturers have increased the warranty periods on their refrigerators. The last time I ever buy a Frigidaire or Electrolux product ever. Also I will make sure as many people know as possible that they do not stand behind their product.

Our side by side fridge and freezer is a Frigidaire Gallery and we were surprised at how little the fruit and veggie crispers are. The freezer had no water line filter, and the removal of the bottom drawer is super hard. The fridge is otherwise ample and I love how everything is easily within reach.

My husband and I just bought our first home. We went to home depot and purchased a washer, dryer, and stove. We made our purchase the Saturday before thanksgiving. Unfortunately, our first delivery date was delayed and a week and a half later I received my washer and dryer but the stove was damaged :( they gave us a new delivery date of Dec 16th for our new Frigidaire stove. They came yesterday and installed it, I was so happy to finally have my stove. Well anyway, today I woke up and put my oven on. The troubleshooting directions said you should turn oven on 400 for 30 min to help alleviate any smell and to break the oven in. So I did just that. The morning went on, I took my daughter for a walk and came home and put her for a nap. The next thing I knew my carbon monoxide detector was going off!!! I opened doors and windows, grabbed my daughter and out of the house we went. I called the fire department. They found out it was the oven, not the range. They said, You need to call where you got this and have them come and get it, the stove is faulty. See this machine, and it started to go up and up when he turned on the stove. When I called to have this deathtrap removed from my home and replaced they told me Dec 23rd. Needless to say, I went to a different stove to purchase a stove and also a different brand. I could have died, my daughter could have died. Frigidaire didnt care, didnt help. Im so glad and thankful nothing bad happened but I will tell you, after this experience I will never buy a Frigidaire. I have many years left to make purchases and Im a hairdresser so many people will hear this story. 1 positive experience reaches 1 person whereas a negative experience reaches 10. I sure hope thats enough for them to see the error of their ways.

Microwave beeps 3x then again, and again. I know its done. Also, waited to after installation before removing blue plastic, ripple in door. Appliance store notified and claimed would replace door. Been over a month now. Ice-maker makes large cubes that get stuck in chute before releasing all at once. Dishwasher, soap remains in door, switched to powder. A little better. I like the stove.

We bought Frigidaire microwave thru Jeff Lynch Appliance, Greenville SC. It came with steel rack and glass round turn plate. On first day we put small bowl on the table with rice and biscuit the rack to warm up. It started sparking and burn edges of rack along with burn marks on the plastic tabs holding rack. Called Jeff Lynch. Platinum service tech came. He called Frigidaire tech dept and was told the Frigidaire can not warranty mis-application, we are not suppose to use rack. Jeff Lynch took same attitude. The tech said he can touch up burn marks. We had Maytag Microwave for over fifteen years and it had rack and turn rack. Used it exactly same way. Never arch. Few weeks ago it quit on us and we replace with Frigidaire. What a mistake we made. You are wasting your money with Frigidaire product and dealing with Jeff Lynch.

This morning I tried to preheat my Frigidaire glass cooktop-oven and it caught on fire. There was a flame that I could see down through the glass cooktop and smoke pouring out of the back. I turned it off and my son reached back, unplugged it, then my husband and son picked it up and carried it outside. They unscrewed the back panel. The stove is definitely ruined! Thursday, November 22, 2018.

Have to have it in air conditioned room or warranties are void. Poor refrigeration unit. Poor insulation. Heat goes in walls then absorbed back into freezer. Door is cold from poor door insulation. Very poor engineering. Cheap junk.

I purchased a Frigidaire stove oven combo from Lowe’s. Within 3 weeks, we realized with the oven set at only $350, it made the top front of the unit so hot it would burn. Upon calling Lowe’s, they suggested we call the service number for the manufacturer. I was on hold for so long. When I finally got help, they told me it was normal that the oven vented there. The other vent is back by the left burner. However, that area never got hot. So she said the warmer top front was within the manufacturing guidelines. I asked if they would just send out a repair man to verify nothing was wrong. She refused and said I would have to pay for any call myself. If I had little children, having this unit in their home would have been considered abuse. Here I am only two years later and last night when setting the oven at 425 it began burning and smoked out the entire kitchen. Never buy Electrolux products either as they own Frigidaire. And yes I tried to contact their customer service for help and that number was disconnected!

I have had Frigidaire Washer, Refrigerator and Range for about 10 years now, and absolutely nothing have went wrong. I cook fairly often and use the laundry almost every day, sometimes twice a day. All the Frigidaire appliances have served me well. I would definitely buy them again.

We purchased a new fridge in Nov 2017, did not use until March 2018, due to repairs being done on house due to hurricane Harvey, moved in late March of 2018. Within 3 months icemaker quit producing ice, this was a black stainless side by side. Repair came, fixed. Now black stainless is coming off handles, called repair and they wont fix due to being cosmetic and warranty doesnt cover, want 98.00 for handle. It is just my husband and me, no kids. Dont Buy!

After two months of use the bottom of the oven started cracking and flaking off and the warranty department of frigidaire/electrolux refused to take care of it.

I purchased a Frigidaire washer and dryer in July of 2015. Almost immediately I need service due to the washer leaking, not filling up with water properly and the dryer would not dry the clothes completely. Since then, I have had 11 separate service calls on the units. Each time, there is a 4 hour window for service which requires me to be off work. They have replaced every part on the washer and most computerized parts on the dryer. Now, the washer has the same problem that caused the original service call. I have made numerous calls to the customer service line and always get the same response. Customer service say they are meeting to decide how to proceed and promise a return call. They never do. I have to call them, start the entire conversation history over with another customer service rep.We are now in June of 2016. I may have had 2 weeks of continual usage of the washer and dryer until the next problem with the machines occur. I have asked them to recognize that they sold me a defective product and to stop trying to fix the unfixable and send me a new machine. I have explained to them that my unit got by their quality control department and that they sold me a lemon, a machine that obviously does not work as intended. Of course, the warranty will expire in July and they will then have no obligation to fix (joke) the units. If this was a automobile, it would be recalled. If this was medical care, it would be malpractice. You would think a company of this size would realize that they sold me a bad product and make it right.Today I emailed the CEO Jonas Samuelson with my complaints. Hoping but with major doubts I will hear back. Buyers, beware of this company and good luck dealing with their lack of customer service. PS: I still have no washer and dryer going on 30 days from the last service call. Apparently, they are waiting for parts to arrive. Guess they never heard of USPS or UPS overnight shipping.

While our Frigidaire FGID2474QF built in dishwasher never cleaned well from the beginning (purchased February 2015), during Christmas week of 2019 it produced an error code i30 and would not stop running until my husband pulled the plug. In checking online we found this is a common complaint the company has not addressed. Based on other owners feedback and our experience that it never cleaned well, we feel it is not worth trying to repair. I will never purchase a Frigidaire product again. Wish it were possible to give it zero stars!!

After 9 months of frustration and three failed attempts to repair our fridge, Frigidaire replaced our unit with an identical unit. I had to request a supervisor multiple times, but the supervisor was understanding. Immediately when we plugged in the replacement we noticed a difference in the operation making even clearer that our initial unit was a lemon. I also complained on Electrolux and Frigidaires Facebook pages and they sent a $100 gift card to help cover food spoilage. Lowes protection plan also covered $130 for food loss. Since Frigidaire did give us a warranty replacement I updated my rating to 3 stars from 1, but since the process and experience were not what I expected from spending hard earned money we will not be buying another Frigidaire or Electrolux product.

Mine isnt as bad as everyone else, and I hope this isnt any indication for what I have to look forward to with the purchase of all my appliances. We purchased online through Lowes in Dayton, TN. My install guys went to install our Frigidaire Microwave and there was no wall back brace plate, no instructions and no screws. There was also no manuals. My Frigidaire Dishwasher had no insulation and again no manual. The stove did not have a plug and there were NO indication that we had to also purchase one. My installers did get everything installed, but it took them 5 hours- mostly to figure out how to install the microwave.

I love my fridge, I've had it for 25 yrs+, with only one $25.00 problem - the thermostat went bad @ 12 yrs ago. I fixed it myself. It works, and still looks like new after all these years. It's a double door white in color Frigidaire. If it broke down today, I couldn't complain. I don't know if they still make them as well as this one anymore, but it has been great. Best $1000.00 dollars ever spent.

We bought the set in 2011 and I sat down and read the book with the washer and dryer from cover to cover. My husband laughed at me but found out heavy clothes on the bottom, lighter clothes on the top, has a clean cycle you do once a month. Doesn't show on the panel of the washer but tells you in the book how to access it. Mine is in a basement and has never had a bad odor or any mechanical problem in 3 years. Uses very little water and clothes come out clean and smell great. I open the door when done and pull out the soap and bleach dispenser tray when not in use. My sister says her cleaning woman works for others and has had every front loader break down often. I maintain it's how we treat them. If you load them all carelessly, it makes them off balance and will cause damage. Will buy another set if these ever quit on me.

In 2010 I remodeled my kitchen and thought I was purchasing a great product from a company located close to my home. The professional series complete kitchen. Within 4 months the refrigerator quit (under warranty). I called and service tech was sent. The diagnosis code was CY SE or communication error. They replaced the unit after 1 and 1/2 months without a fridge. The new unit lasted just 13 months and same error code (now out of warranty). Repair with new computer and display board, cost $379. Less than 1 year and same issue and repair, cost $405. Now again same issue. Service Tech ordered new boards installed. No power. Ordered next set no display but it had power again. Bad board. Service Tech called Frigidaire service tech and was told 9 out of 10 of the boards we have at distribution points are no good. Now I have been out of a working refrigerator for 1 month. May not be able to get another computer board for at least week since there are none in close supply. If it is able to be repaired it will be another $400. Customer service rep told me today there is nothing she could do since it is out of warranty(Mfg date: 08/10). She also said Dont you realize things break? Cost for 3 years including purchase, install, cost of repairs so far $3308.

Beware Frigidaire Gallery 22.6 Cu. Ft. French door counter-depth - I purchased this fridge on March 15, 2012. It took delivery a week or two later. It is a beautiful fridge, which does not leave fingerprints on the front except on the handles. The counter depth is nice. However, the fridge stopped cooling properly on September 5th, not quite to the 6 months’ mark. The thermostat and possibly the compressor both failed. Fortunately, still under warranty. Unfortunately, Frigidaire does not contract with the larger, easier to get appointments and faster repair companies. I live in a large metro area and had 4 choices. Two of which are several counties away from me. So now 12 days after the repairman was finally able to come to diagnose, they are waiting on parts and I am now 16 days into no fridge and taking my family out for all meals. First visit, they diagnosed the fan unit and the thermostat. It took 7 days to get parts. When they installed those, they found that the door sensor is faulty. Now waiting on more parts. I also bought the matching dishwasher, hopefully not the same issues. I would recommend you purchase an extended warranty, which I will, but through a third party sufficiently able to provide proper service in your area. Im most annoyed that my Kenmore/Whirlpool fridge that this replaced never once had an issue in the 11 years I used it. It was just no longer a good fit in the remodeled kitchen. My favorite part of this entire thing - On Frigidaires website, they allow you to rate their products and post them. They send you an email asking you to click a link to confirm your review, only the link doesnt work! Funny. I wonder if I rated it 5 stars if the link would magically work.

This oven trips the dedicated circuit breaker each time a user opens the door during the cook cycle. Luckily, I have an extended service warranty. I have had a switch replaced 3 times now to get the oven going again. Frigidaire just told me they would not replace the unit because it has not been deemed non-repairable. I guess they would rather pay a $200 service call each time the switch needs replaced than replace a $270 item. Stoopid and poor customer service to boot from Frigidaire/Electrolux. I will never buy another Frigidaire product.

I had outfitted my entire house with Frigidaire gallery. I’ve had nothing but problems with dishwasher and fridge. I have had a replace the vent assembly part 3 times at $150 a piece and then a control mother board at $250 and now the touch pad assembly at another $220. I could Have bought 2 new appliances forThe price of the repairs. I’ve spent almost the same on parts for my fridge with no help from Frigidaire. My experience is they break down a lot.

Purchased a Frigidaire side by side. Within a few months the liner in the refrigerator started to crack. Called Frigidaire to have a repair done. Repair was done only to look like they placed tape over the cracks. Called to let Frigidaire know I was unhappy for them to tell me they couldnt replace because the factory didnt condemn it to be not in working order. Paid over 800 for this and to be stuck with something that looks like my 3 year old fixed.

I bought a stainless steel refrigerator and a stainless steel stove from Frigidaire July of 2016. The fridge wont cool the freezer or fridge section. The stove you have to use a lighter to light the stove. Pilots wont stay lit. Called Frigidaire and all I got was, Oh too bad. Had to go and purchase a new fridge. I wouldnt recommend Frigidaire to anyone.

The 24-inch gas wall ovens are not displayed in stores. So, I made my purchase online from Airport Home Appliances. The difference in the appearance of the oven online and in person was as different as night and day. The oven sits too far off the cabinet. Which did not show online. There’s no frame around the oven, so it looks unfinished. The interior of the oven sides, door and gauges were not even. The bottom drawer was uneven, flimsy, and the parts inside were bent and didnt close completely. Airport Home Appliance agreed regarding the defective/damaged oven and ordered a replacement. Unfortunately, the 2nd oven had the same issues. They did remove the oven from my home. I paid $1699.00 for this oven, not including taxes and installation. Airport Appliances have told me it was manufactured that way and can’t promise me a refund. The oven was removed from my home. So now I have no oven and missing $2000.00.

I spent over $1800 in Sears on a small wall oven 5 months ago and what a waste of money. I used the Self Clean feature on the lowest setting for the first time, just to see what it was like. I followed the instructions and everything seemed fine. Until I went to use the broiler the next day. Nothing. Then I tried the oven. Again nothing. Neither would get hot. So I called Frigidaire and scheduled for a technician to come out. I was given a date and took the day off. He didnt show up and their customer service Reps were very rude. So I called back Frigidaire and scheduled for a different service company to come out. The Rep called me and asked what happened to the oven. After I told him, he said he knew what had happened and ordered a new thermostat. It took nearly 2 weeks to arrive. When he eventually showed up with a colleague, almost 4 weeks later, the oven didnt get fixed. The gas pipe is in the wrong position and they didnt want to touch it. So Im still waiting to get this oven fixed and Im extremely frustrated. Frigidaire is not a reliable company when it comes to the quality of their appliances or the companies they use to repair them. My previous oven lasted 30 years and this one didnt even last 6 months. I will NEVER buy another appliance made by them or recommend them to anyone. DONT BUY THEIR PRODUCTS!

Frigidaire oven model FFEF3048LSF - Bought new 3 threes ago. Had to replace circuit board because oven was not either getting hot enough or got too hot (would not maintain proper temperature). There were melted pieces of plastic attached to circuit board. We will never buy Frigidaire again.

What a piece of JUNK. I would never buy another Frigidaire product. Never worked. 20.4 CU unit wont cool, ice melts, freezer food defrosts. 12 service calls and still does not work and Frigidaire wont replace. They have some lady reading from the same script every time I call. They will only replace when the repair man tells them the unit is not repairable. BrandsMart said I was outside their service area. Now my problem. People who buy anything from these scammers deserve what they get. I would have gotten more satisfaction throwing $1200 dollars into a crowd of strangers.

We bought this Frigidaire model a few years ago when our old one stopped working. I like Frigidaire products, they are normally well-made and reliable and last for years. The fridge itself is performing well, I wish it didnt have glass shelves, and was a bit larger, but it was all we could afford on our budget. We have had to replace the door handle already, it has a weak point near its upper mount. While its serves us well otherwise, I only wish wed been able to purchase a more upscale model.

Bought this in July 2017. Tho is is the style that has the freezer in the bottom. The first thing that broke was the visual temp lights. They just quit working one day. Next, the freezer handle is falling off. Next, it states the water filter last so many gallons or replace every 6 months. We are retired, no children, no one but us two. We must spend $72.00 every 4 months. This is pure junk. I wish I had my old Kitchen Aide back.

I purchased the Frigidaire Gallery oven-range 22yrs ago (Gallery series still sold) & it as well as my same brand/series refrigerator have been reliable with no component failures from the burners to timer to the oven warmer (and ice maker)-the oven-range retains a modern look & fairly easy to clean.

I bought a new home in Sept. 2013. In November I happily purchased a full set of Frigidaire kitchen appliances from Home Depot. It is now less than three years later. My fridge has gone out. Something in the back of the freezer has started making a horrible sound until it is unplugged. My mother had Frigidaire years ago and swore by the company. There are two adults in our household. I do not believe the appliance was abused or overused. I will never buy another Frigidaire appliance if this is now the quality of their products. I now have to worry about the remaining products doing the same.

We bought all new Frigidaire appliances when moving into our new home 7 years ago. The first to go was the Dishwasher about 2 years ago due to leaking. We just discovered ice forming on the back of our Refrigerator then suddenly the ice maker stopped working. We can access water from the door still but the whole back of the Refrigerator is rusting out due to the ice formation and we have to buy new Refrigerator now. They offered us $500 toward a new one but will never buy from Frigidaire again. The Gas Stove is not holding up well either as the coating is peeling away from the control panel looks terrible. I am writing this now because I just discovered our Electrolux Dryer (made by Frigidaire) is also broken - on Normal setting it is stuck on Air Dry. I have seen 30 year old appliances that look better and still work. WARNING. DO NOT BUY FRIGIDAIRE.

This has been a terrible purchase, screws stripped in dishwasher and replaced the dishwasher with one that gets so hot it melts the silverware holder in the dish washer and screws still stripped. The oven not beep when food done. Only two products without problems has been the refrigerator and dishwasher. Crossing my fingers.

DO NOT BUY THIS for $2000. It has broken every 2-4 months for as long as I have owned it. It is refrigerator, but the bad design AND bad craftsmanship - I am sure all of the devices they sell under this (Chinese made) name are junk. DO NOT BUY IT. Get a better Chinese/Korean one like LG or Samsung.

We renovated a 1971 kitchen only 2 years ago and purchased the Frigidaire professional series: oven, fridge and dishwasher for a total of $5,000 through Sears. The side by side fridge doors never have closed properly from day one. When you close one side, the other side pops open and remains ajar. For the last year, weve had problems with the panel on the stove. The element buttons work occasionally and weve had to trip the breaker because weve had so much trouble with the cancel button not working. I, too, thought Frigidaire was an established brand name and would have quality products. We live in a remote northern Canadian town where repair services are not available. I would never purchase Frigidaire again and certainly after reading the other posts, I am on my way to check the bulb in my fridge.

This is about the safety Issue with Frigidaire/Electrolux June 2007 microwave/fan above stove unit. Quite some time ago, the door unit became loose and progressively worse. The problem is that the two door hinges have become broken loose. There are no screws holding the hinge. It is either a cold weld problem or the pressure fit (similar to a pop rivet) has let go. This I feel is a serious product design flaw.

On June 11, 2014 I purchased Frigidaire Air Conditioner - Model FFTA1422Q2 - Serial No. KK3 through P.C. Richards, which was delivered on June 19, 2014 and installed the following day. I completed and mailed in my registration on July 1, 2014. I used the unit during the summers of 2014 and 2015. I tried turning it on again on Friday, May 27, 2016 and the unit would not cool. On Saturday May 28, 2016 I called the Frigidaire Customer Service number 800-944-9044 only to get a recording to contact 2 different service companies, one in Laurelton, NY and the other in Deer Park, NY. Neither of these numbers were operational.I then called PC Richards Customer Service to find a repair service that handles Frigidaire units so that I would not void my warranty. They gave me Aid Audio & Television Service Corp. I tried reaching them but due to the holiday weekend I could not get through until Tuesday, May 31, 2016. Told them the unit was not cooling and the first appointment I could get was Friday, 6/10/16. When the serviceman arrived he said I needed a new control board and the office would call me on Monday June 13, 2016 with the cost. When I did not hear from them on Monday, I called them back twice and could not get an answer. I then contacted PC Richards Customer Service department and spoke with Ellen. She called and spoke with Soma who said that Paul would be back in touch with me. He called me later in the day and told me that it would cost me $416.00 plus tax for the part and labor, which included the $95.00 I had already paid for the service call. I told them I would let them know.I felt this was ludicrous and I then contacted Frigidaire Customer Service on Wednesday June 15, 2016 and spoke with Linda. She agreed and did not think I even needed a control board since it was operational, it just wasnt cooling. She told me the main control board would be $85.56, a display board was $52.41 and a control panel with overlay would be $23.51. She felt another service company should come and look at the unit at no charge if the problem was in the sealed system, otherwise I would be charged. She made arrangements with Petro Home Services to look at the unit on Monday 6/20/16. The service man determined that I had lost the Freon and needed to put in a sealant and replace the Freon. On 6/22/16 I was told by Kelly at Frigidaire that parts were being ordered at no charge.Petro returned on June 24, 2016 and took the unit out of the sleeve again only to find out that I needed a new compressor as well. At first I was told that the part was covered, but I would have to pay the labor charge of $500.00. I again called Frigidaire and spoke with Chanel who confirmed that I would not be responsible for any payments. The compressor was ordered (Part #5304476923). I have now been told by Petro Home Services that there was no ETA on this part. I again called Frigidaire on June 30, 2016 and spoke with Sandra and requested a new unit. She very blatantly told me that the unit was repairable, not replaceable.I wrote to Frigidaire telling them it has now been 6 weeks that I have been without an air conditioner, with my apartment reading 90 degrees in the middle of a heat wave. I am a senior citizen and cannot live in these conditions. I either need this unit to be repaired immediately; replace the unit with a brand new one or refund me so that I can purchase another air conditioner. I am tired of getting a run-around and need immediate action, otherwise I will purchase another unit and take action against Frigidaire.With no response I bought another air conditioner that is working beautifully. They finally came and repaired the broken one with a new compressor and freon and I sold it at a loss, but at least my apartment has been cool the rest of the summer. I would never purchase another Frigidaire product again and would certainly make sure my relatives and friends would not either.

Purchased a new house in 2008 and decided to upgrade to some nice new stainless appliances. The company recommended Frigidaire. Poor decision. The stove threw sparks when the oven door was closed due to poor wiring under the glass top. The microwave was so loud, it had to be replaced immediately. Now when a cabinet door is closed, the microwave turns on by itself and you have to open the microwave door and close it to turn it off. The dishwasher is hard to close, its noisy, and the gaskets started falling off within a year. The refrigerator door shelves broke several times under normal use and the company refused to acknowledge issues with poor design, then denied sending us replacements. Now the temperature control actuator that opens and closes to let cold air in started clicking, then broke, and wont hold a temperature under 40.This is without a doubt the poorest quality appliance company EVER. I have a 15 year old GE Hotpoint refrigerator in the garage we use for extra food, milk and beverage storage, and have never had an issue with it. If I had the money to replace it all tomorrow, I would take every bit of this garbage, and deliver it right back to the front door of the company with a few choice words painted all over it.

Purchased a suite of Frigidaire products in May 1014 - fridge, range, microwave and dishwater. From the beginning I had problems with the fridge. The freezer frosted over and was icy. I called a repair company and was told the gasket had to be replaced (on a new fridge???) and had to be ordered. I waited a couple of weeks and after numerous calls was told the part (gasket) was on back order. What does that mean??? I was told to call Frigidaire and did so. What a runaround. They told me I would have to wait for the part which may be in Aug. 4th. Asked to speak to a supervisor who told me they could only give me a ETA on when it would be available and I would have to wait. Wait to fix a broken fridge that I only had a couple of months. I complained. I wanted it replaced and they said they DO NOT REPLACE only repair. They specified they were not refusing to fix, but I would have to wait for the part which would hopefully be in this year (exaggeration). This is deplorable conduct. I have to suffer with a broken freezer until the part becomes available. I never heard of such a ridiculous answer. I contacted my salesman and he is getting in touch with their rep. I have read so many complaints about this company that I think I will have to get rid of this fridge and take the loss. Frigidaire, you are on my you know what list.

I purchased this microwave to match the Gallery range that I purchased while remodeling my kitchen. Big mistake. Within a few weeks of installation, we noticed that the preset cooking options were not properly calibrated - popcorn didnt pop, oatmeal didnt completely cook, meat wouldnt defrost properly based on the presets. It seemed like the unit was running at about 60-70% of the efficiency it should have. I called Frigidaire numerous times and they said that this is normal, try a different container to cook in, etc. Eventually, I was able to get someone that supposedly was in customer service that dealt with the engineering end of things. They said that a little variation in efficiency is not a big deal. I asked if their acceptable range would allow a microwave to perform at 60-70% of designed efficiency. There was a long pause and a lot of excuse making. They ultimately said that what I was experiencing was within the acceptable range of performance and they said that they would not send out a tech to evaluate the microwave. I called the local rep company and they said that a service call was going to be as much as $125 to troubleshoot the microwave. I called Frigidaire back a few weeks later and the same story. I called Lowes and they refused to help saying it is something that falls on the manufacturer and they refused to make a phone call on my behalf but offered the Frigidaire customer service number. Yesterday - 16 months after installation - 4 months after the warranty expired, it no longer heats anything up.

Only after a month of ownership, we used the self clean and it fried the clock/computer part of the range so we’re waiting on parts now but might just replace the whole range if this doesn’t get handled well.

Have a Frigidaire 5-year-old refrigerator. Plastic pieces are breaking and falling off. Dishwasher less than 2 years old, sometimes it worked, sometimes it didnt. Never works now because I got so mad I kicked it. Finally, my laundry center (single unit washer/dryer) broke, actually within the warranty period. Been working with Frigidaire for 6 weeks now trying to get it fixed. Replaced the motherboard, that didnt work. Been trying to get the tech out since. Maybe Monday. They say We have acknowledged your washers problem and are on a path to a resolution. That washes absolutely no clothes.

Run, dont walk away from this deplorable company. I replaced ALL my kitchen appliances October 2016 with the Frigidaire Gallery series through Home Depot. Ive had 5 service calls on the refrigerator. The last serviceman advised me, Thats just the way it was made, theres nothing I can do. My most recent complaint was the handle on the dishwasher is rusting! After 22 minutes on hold I was told by the customer service rep that, If you look on page 22 on your owner’s manual, you will see that rust inside and outside the unit is not covered. After speaking with a manager, as a goodwill gesture she mailed me a new handle. Really. Goodwill? Why dont you manufacture decent products and goodwill would be implied. Consider yourselves forewarned. Dont be foolish. Dont spend your money on Frigidaire appliances.

I had my Frigidaire appliances installed 1.5 years ago. I bought the four-appliance deal for $1,700 after rebate. Just recently, my oven just stopped working from one day to the next. I literally used it once about 6 months ago. The control panel just went out. I thought it was off because of a power surge in the neighborhood. But I realized that if that was the case, the clock would have turned back on eventually by itself. But it never did. The gas burners work fine. When I called Frigidaire, they said, Sorry, youre no longer under warranty. I asked them to send a tech out at their expense since the stove was only 2.5 years old and this was obviously a defective appliance. They said no. Whats more upsetting is that I had just thrown out my old stove which I held on to for a while because I was worried about buying new appliances. And boy was I right. They just dont make anything like they used to. My old one was over 10 years old and it worked fine. Frigidaire has terrible quality and I would never purchase it again. Oh and my dishwasher doesnt work right either. Thats about $900 down the drain for those two items. Thanks, Frigidaire! Im not even going to bother trying to fix it. Maybe, I can sell it for parts.

Lets just start off with, dont even bother with this company! I purchased a Frigidaire side by side refrigerator less than 4 years ago, and I have had NOTHING but problems! A week after the 1 year factory warranty was up my refrigerator stopped working, I lost all of the food in it. A week later it was finally fix, only to have it break again a month later! Then it was great for about 2 years... And THEN my freezer side broke, it literally just stopped working, first the ice maker, then the food wasnt freezing, then it was just done. LOST ALL OF MY FREEZER FOOD, AND IT WAS SO PACKED...ugh.Called to get it fixed, AND of course my extended warranty that I purchased after the factory one expired was already done. So yep...less than 4 years 3-4 different issues needing to be fixed, not ok. I called the company, of course they couldnt do anything to help me. I emailed back and forth with the company and they said they cant guarantee their products after the factory warranty is up, things cant last forever. Yeah ok... So basically Im done with this company, hopefully everyone starts to realize soon as well! A large expensive appliance should definitely last longer then theirs do.

When the original light bulb in the refrigerated section of my Frigidaire side-by-side burnt out, I really didnt think it was so unusual. Ill just purchase a new bulb and replace it. This should be simple. Well, not so simple. Upon attempting to remove the bulb, it would not turn. I was afraid to apply excessive force since I didnt want to break it off in the socket. I couldnt understand why I was having so much difficulty removing a light bulb. So I poked my head in the refrigerator to get a closer look. I was amazed and concerned at what I saw. The bulb had burned the plastic lining above it. The bulb was stuck to the top of the liner. After several more attempts to remove the bulb, I finally succeeded. There is a considerable amount of damage to the liner, including a small hole in the middle of the egg size crater that was created by the hot light bulb. Im not only concerned that this has compromised the cooling capacity of my refrigerator. But that it could be a potential fire hazard. Still, I continue, with increasing doubt, to replace light bulbs with increasing frequency. I just installed the fourth bulb. Please help! Am I and my family in any immediate danger from this defective product?

When we bought our home back in March 2016, we replaced the kitchen appliances with smudge resistant stainless steel Frigidaire ones. We quickly realized that THE HANDLES are not smudge resistant. Annoying. We also noticed that the drawers were so tight and stiff we could barely open and shut them. The company sent us a food grade silicone spray to treat the rails. THEN, 2 months after we got the appliances the motherboard on our dishwasher crapped out. We had to wait 2 weeks for the part to come in. Shortly after, the motor in the ice maker went.Again, replacement needed. Recently, it started being fussy again, requiring the ice to constantly need to be cleared from the blade in the front or it hangs up and won’t spin. And now, AGAIN, the motherboard went on our dishwasher. And we are expecting family from out of town in a week for our daughter’s wedding. At first, Frigidaire offered to pay for the part, but wanted us to pay for the labor, because it was out of warranty, and we didn’t purchase an extended one.So I asked them, How is it, that we spend $580 on a new dishwasher, and we are told we need to spend an extra $100 to $200 in order for the company to stand by their product? I told the Frigidaire representative that I felt like the extended warranty was extortion. I asked her how she would feel, if she spent that kind of money on an appliance and it lasted less than two years? I said that our last home had a cheap KitchenAid builder’s grade dishwasher, and we never had an issue with it in 10 years. She checked with the manager, and then she told me that they would do the repair for free as a one time courtesy. But that I should purchase the extended warranty??? I said no, because if it needs repairs again, I’m getting rid of it.

Purchased in 12/2019 and installed for use 6/2020. In November used self-clean option as recommended by brochure. Shortly after code FO45 appeared every time turned on. Service persons report over heating caused by self-clean caused need to replace Control panel and fan. Service company working for Frigidaire would replace once I pulled out oven from wall to make accessible. Now Frigidaire//Electroluxs own service personnel coming to replace these parts. But I have been advised not to use the self-cleaning since it will happen again. To add to frustration with Frigidaire, the Frigidaire Refrigerator purchased in 4/2020 and installed to be used at same time (6/2020) now has a malfunctioning freezer. Would I purchase another Frigidaire product or recommend? NO!!

Reasonably priced and do a fantastic job cleaning and drying. Front load washer and dryer - owned for 5 years and have not had any problems and no service calls. Easy to use and use very minimal amount of water and electricity. Don't like paying a lot of money to purchase a product when there are less expensive models with the same features. Hate leaks in washers in the past. Need long lasting product. Machines are reliable, efficient, money-saving, and do a great job. Frigidaire makes a good machine.

My Frigidaire gallery dishwasher Model # PLD4375RFC3 Has a control board that failed twice already & on the third time it caught on fire! It is extremely dangerous and from my recent research it seems like it is really a common issue with Frigidaire Dishwasher. Be Aware!

The stove and oven are functional. It is a new unit, but it also feels so tiny regarding quality of materials. I question the longevity of its function. Our family had a stove that lasted 30 years. I dont think that this unit will endure that long. Planned obsolescence.

My stove-top is having the exact problem as stated in their recall for the stainless version Depending on the model, the surface heating elements can 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off;or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers. They are not considering this as a recall.

Bought a Frigidaire fridge from Lowes. Stopped working after 6 weeks. Talked to Lowes about getting it looked at. They told me I had to go through Frigidaire. Spoke with them, they were extremely rude right off the bat. They also changed the appointment date on me twice without me knowing. At this point I just worked on the fridge myself and got it to work. Called to cancel appointment very politely and yet again the same woman on the phone was one of the rudest people Ive ever spoken with, unprovoked. Avoiding business with this company going further.

Keeps losing refrigerant. I have had this freezer for 4 and 1/2 years, the tech just left. This is the 3rd time it has needed service, all for the same issue. It has taken 3 to 4 calls before its “fixed”, at least until next year. Once a year I have to call them, this is just ridiculous, cause they do not want to replace their product. I will not buy another appliance from Frigidaire. It’s sad because it was almost always a good company before Electrolux bought them. Thing is I have a 22 year old Electrolux vacuum that I love.

I purchased a Frigidaire Professional double wall oven (model FPET3085KFA, serial number NF93005455) in August 2009. Over the next 4 years I have had to have it fixed 3 times for a total cost of $941. The following parts went bad: 1) Top blower (part 318073028) and thermal fuse (part 318004902); 2) Burned up heating element plug and relay circuit board (part 316443911); 3) top oven bottom heating element (part 318604604). This oven gets normal residential use only, approximately 1 hr of use per day.

Ive had the Frigidaire stove for 3 years & I love it. All the features are great! The cleaning cycle does a great job! If you spill something, it doesnt drip anywhere & its easy to wipe up. There are two different cleaning cycles. One is steam & the other the heat cleaning.

My range was purchased 10 years ago. I had no major issues. But spills penetrate through the seal of the door. There is no access to clean it off. My husband figured out how to undo the hinges and split it open. Even then it doesnt get clean and looks dirty all the time. Also while using recipes the Temperature and time never match. Need to raise it and cook longer than stated. Constantly adjusting.

Frigidaire Gallery Series only worthy of a shooting gallery. Upon purchasing our new townhouse from a developer we opted to upgrade our appliances - all of which were Frigidaire products including washer, dryer, dishwasher, stove. A garden hose and a table fan would have been more effective than either the washer dryer combo or the dishwasher. Despite being labelled as commercial, heavy duty, super capacity it doesnt take an active imagination to realize that it must have been opposite day when the marketing team drunkenly scribbled the copy they wanted to label the washer/dryer with. We consistently have to remove wet clothes from the dryer and run it again with only a handful of pieces. It usually takes three complete cycles on the highest heat setting to dry even the most modest load of laundry. The washer stops mid cycle on account of being over weighted with a single set of bedsheets The same goes for the dishwasher which takes over 3 noisy hours to run a single normal setting wash, only to find half the pre-rinsed dishes still need to be hand washed. Complete waste of money and time. AVOID AT ALL COST.

I purchased a gas Frigidaire oven from Lowes and the electrical panel stopped working after 13 months. Frigidaire gave us a replacement panel but we had to pay $200 for the labor. Prior to the problems with my Frigidaire stove, I also purchased a Frigidaire dishwasher and refrigerator from Lowes internet site. It took one month for delivery of the dishwasher and three months for the delivery of the refrigerator! After 13 months, the electrical panel stopped working on my dishwasher too! Frigidaire supplied another panel but, of course, I had to pay the labor charges of $200 to have it replaced. The stove and dishwasher both have the Frigidaire icon in cursive. Needless to say, one month after the panel was replaced on my dishwasher, it is out again. So I am out the cost of the dishwasher and the repair. I spoke with Lowes customer service department and was told that according to their company policy, I will not get any further assistance from Lowes despite the acknowledgement that Lowes sold me two products that seem to have bad electrical boards. I do not use the self-clean option for my Frigidaire stove in fear that it too will fail again.

I bought this 26 black refrigerator in July 2013. We have had freezer problems with it since day 1. First it needed a new motherboard, then freon, then whatever... the list goes on and on. I have the Sears protection policy (thank God) but they will not replace it and say they can fix it. They havent fixed it right in 3 years; the problem is recurring and it is always with the freezer. I like the look of the freezer and the refrigerator side is fine. I do not recommend this product to you... get something else and save time. I will not buy a Frigidaire ANYTHING based on this refrigerator.

French door refrigerator - Purchased in 2016. After a year the ice maker leaked and the build up prevented the door from closing. Bought from Gerhards in Glenside. Paid for 5 year warranty. The mechanic came out reattached water tube. This was October 2017. Ice maker froze again June 2018. Mechanic reattached hose and realigned. June 2018, the ice maker is over filling and leaking into the ice tray. The ice maker has problems.

We have had the refrigerator for less than one year. The ice maker leaks into the refrigerator and the ice becomes one. The ice maker was replaced one time and three times it is either a new gasket or this time they used silicone to seal it. The fourth time was Saturday, April 30, 2016. He used an adhesive to complete the seal. By Sunday, May 1, 2016, it was leaking again. There is a serious flaw in this refrigerator. Please do not purchase this model refrigerator. Do not purchase Frigidaire. The last call to them was I dont open the refrigerator enough to let warm air in. Such an unprofessional company. Move on. There are so many reputable companies. I am trying to get the refrigerator replaced. CONSUMER BEWARE!

My husband and I purchased new Frigidaire appliances for our daughter a few years ago. She went to Lowes and chose the Frigidaire refrigerator, dishwasher and electric range with the finish that looks like stainless steel. The electric range stopped working as soon as the one year warranty expired. My daughter called a licensed repairman who came back three times, replacing the heating element and some type of circuit board. Within a few weeks, the oven stopped working again. Every now and then it would suddenly start working again, but eventually catch on fire. My daughters husband has installed new heating elements twice, (they couldnt afford to keep calling a repairman) but the oven and stovetop worked for a while, go out, work again and then the element catches on fire. Both my daughter and I have contacted Frigidaire (Electrolux) customer service and have gotten a complete runaround. Their position is that unless there is an official recall they will do nothing. A week ago the oven caught fire again and I told my daughter not to waste any more money to have it repaired. My husband and I are going to buy her a new range, but I can promise you it will not be a Frigidaire product and I want to warn other people to avoid them as well.

We purchased a brand new house in March but the oven has been having issues. The technicians came to our house for several times to replace the motherboard then the wirings. Now we are having issue again on the temperature control. We are asking for replacement the last time we called customer service last month due to several problems arising with the brand new oven for four months but they refused. Our oven is rarely used. We only used it for heating pizza. It is just frustrating because we have all these issues/problems with the brand new oven which was rarely used. There wouldnt be any issues like these if they have thorough quality control. They kept on telling us that they will not replace it because it is still repairable but we are not technicians. DO YOUR RESEARCH BEFORE BUYING APPLIANCES ESPECIALLY FRIGIDAIRE/ELECTROLUX.

I bought Galaxy range. When I cooked for thanksgiving dinner, the backside of the range with its computer components and keypad melted. PC Richards sent a repair person out who said that we used pots that were too large. We did not use enormous pots aside from there should not be melting components on an appliance that gets hot. It is a fire hazard! Frigidaire keeps apologizing for this defective appliance but not giving solution to a useless range. I am told by Frigidaire that I can only use pots that do not extend over the burners in the back. The burners are 2 inches and 4 inches in diameter? Who has pots that small?

So I bought this stove a year ago, a Frigidaire, but made by Electrolux. It is working fine but there are these little rubber feet on the bottom of the cast iron grates that come off (they stick to the enamel surface of the stove) every time you clean under the grates. So after almost a year and having lost eight feet, I decided to call the company and ask that they replace these small rubber feet. So I spoke to Jasmine with customer service and she said these feet are considered cosmetic and she was sorry I would have to buy new ones. Well okay, how much could they be? They are tiny black rubber nipples. Jasmine tells me I can have 8 of them for $29 and they will even give me some glue so they wont come out when you lift the grates. Are you kidding me?! They will give me glue, something that should have been done at the factory. So I asked Jasmine if I could talk to a supervisor. Well it took 28 minutes waiting on the phone for this supervisor. I know they were hoping I would hang up and just forget about it, but this is crazy, the feet probably cost 5 cents to produce. So charge me fifty cents. That’s $4.00 for 8 feet, Ill do it. The supervisor finally comes on. Her name is Jennifer. She can get me 16 rubber feet for the $29 and she wont charge me shipping. By this time I am fuming but remain polite and tell her I will not pay for something that should have been installed properly in the first place and that I believed this was a scam by the manufacturer. I will not let this rest because I told her these little rubber feet will create thousands of dollars of negative publicity for this greedy company that has no customer service whatsoever. I am not an idiot and I will not be cheated.

I purchased a 24 Frigidaire wall oven with broiler (model number fgb24t3ec) in in March of 2009. The hinge has dislodged from oven 5 times. Also, when the oven is hot, the door gets stuck, and wont open. Frigidaire states no recall on this product, and no complaints similar to mine.

How do we get this to some place that can help? Lets print and place in store you bought every bad comment here. I spent $1500 5 yrs ago on Frigidaire washer/dryer set. Of course my washer STOPPED WORKING AFTER 5 YEARS! I THOUGHT MORE MONEY MEANS BETTER QUALITY NOT WITH FRIGIDAIRE! I called used appliance store buy $200 washer that will be delivered Tom. Do not buy this expensive lemon. I am contacting attorney general. Someone has to stop the stores!

Purchased new home on October 2015 had Frigidaire appliances... not too happy but went with them. Should have known better from bad experiences with this brand before. In less than a year they came out 5 times to fix the fridge, now less than three years the inside walls are splitting open. Had to replace the dishwasher last month. All I can say is STAY AWAY FROM THIS BRAND!!! They are junk. As I bought their gallery brand and its just as bad. Never again!!!

I purchased this microwave from Lowes on 1/10/2018 and it started tripping the circuit breaker right after purchase. The repairman has worked on it four times about the breaker tripping and/or fuse blowing associated with opening the door before the unit stops. When he called Frigidaire technical support he was told that this is the way the unit is designed. We have been using a countertop unit since purchasing the unit since we cannot use this unit. I am now waiting for Frigidaire technical support approval for a full credit so I can purchase and install a new unit. Based on my experience I cannot recommend this product to potential buyers.

My ice maker from my Frigidaire refrigerator has never worked properly. It never stops making ice unless I manually shut it off. Then it started spitting out ice all connected and huge chunks. Then one day my daughter and husband were getting ice from the ice maker and noticed right before drinking it small and large pieces of plastic in their water. The dispenser broke as the ice went through and the cracked plastic. Ive contacted Frigidaire and they try to avoid what I tell them by saying sorry your ice maker is not working. No... How about sorry my daughter almost ingested plastic sharp pieces that could have caused damage or hurt her and my husband. Do not buy this product!

I bought the Professional line of Frigidaire products in February 2012. They are poorly constructed. The seal around the door shredded apart; it had to be replaced. When you push the ice button, the ice doesnt stop coming out when you take the cup away, and the ice ends up on the floor. The ice maker is very loud. When you pull out the vegetable bin on the bottom, it hits the door. The cooktop is made with poor quality stainless steel and scratches easily. I use a soft sponge or paper towel and it scratches. The center high boil burner shuts down when you try to lower the flame. The dishwasher doesnt work too well either. The dishes are always wet and sometimes not clean. The door is very flimsy. The wall oven is terrible. When the heat is at 400 degrees, smoke comes out of it. I hope it doesnt cause a fire. What I didnt know when I bought the products is that they subcontract repairs to an appliance repair place. They do not have their own servicemen. Consequences are that I am stuck with these awful products. This is garbage and shame on Frigidaire for selling this product. Dont buy it.

Purchased a brand new Frigidaire Gallery series stainless steel electric convection double oven free-standing range and matching above stove, wall mounted microwave. At first all was well. Within a week of the purchase, discovered the convection oven fan was very loud and noisy. (Sounds like loose marbles moving around) Contacted the dealer whom I purchased both appliances from, who is a factory authorized service provider. In the three visits that followed, the technician replaced the convection fan blade twice and the fan motor once with no change or resolution. I was then told by the technician, who spoke with factory tech support personnel, that the noise was considered normal and there is no resolution needed.Then after 2 1/2 months, the quick preheat system for the ovens, began to fail and not operate correctly. After turning on the quick preheat function and setting the temperature, the audible indicator and visual indicator on the console would activate, showing the oven was pre-heated to the set baking temperature (425 degrees) within 2 1/2-3 minutes. The actual oven temp was between 150-175 degrees.Note: the quick preheat function is a feature that allows reduced oven preheat times to obtain the operators set temperature, on high efficiency electric ovens. This feature turns on all the elements simultaneously in the selected oven, to reduce the preheat time by approximately 1/3 the time it would take if using the bake feature to preheat the oven. Example; preheat to 425 deg. Using the bake function-17-20 minutes. Preheat to 425 degrees using quick preheat function-6-8 minutes.Again contacted the dealer and scheduled a service call. A few days later, the technician arrived and tested the oven. He then told me that this feature was a Gimmick and a non-functional feature, placed by the manufacture to help sell appliance, since more buttons sells more appliance. I told the tech if this is true, then the manufacture could be sued for false advertising, plus the feature operated correctly for the first 2 1/2 months. The tech then contacted the factory tech support, who instructed him to performed a few test to determine the issue. After he completed the testing, it was determined by the factory tech support, that the consoles touch-panel with control board was defective and needed replaced. The tech ordered the replacement board and returned a week later and installed the new replacement board, all the while insisting the feature was a Gimmick. After replacing the control board, the service tech would not test the operation of the quick preheat function, as he still believed it was a Gimmick and would never work. After the tech departed, I tested the quick pre-heat function multiple times over the next few days. The function operated correctly on the very first time only, and never operated correctly again.I contacted the supervisor of the entire appliance department from the dealer, whom I purchased the oven from. To my surprise, the department supervisor told me the same response as the technician! It is just a Gimmick. I then contacted Frigidaire factory customer service and requested a different service provider and scheduled another service call.After waiting two (2) more weeks, the second service providers technician performed test, trouble-shot and diagnosed the failed quick pre-heat function with the help of a factory tech support person via phone. The conclusion by the factory tech support person, was the main control panel w/ control board had failed again and was most likely damaged by a failed relay control board, located on the lower back of the oven. The technician on site then ordered new replacement boards as instructed by the factory.After waiting another two weeks, the service technician returned and replaced both control boards as instructed, then operated the quick preheat function. No change! The function failed in the same way as before. The technician called the factory tech support and spoke with four (4) different tech agents. Three of the four did not even know how the quick preheat system operated. One of the three agents told the technician the quick preheat only operates for two (2) minutes and the oven temp should only be around 200 degrees, but that the food should be added and to set the cook time to the amount of time as prescribed on the package or recipe. That agent also said the oven can take up to 45 minutes to preheat! The fourth agent agreed with the service technician on site, that there was an issue that was beyond tech supports ability and that the factory engineering department would be contacted to determine the next step to either repair or replace the range. The technician was told by the factory tech support person that they would call the service tech within one hour with instruction.That has yet to happen. I have contacted Frigidaire over 20 times, filed two (2) complaints (one with the Better Business Bureau and the Pennsylvania attorney generals office of consumer complaints) and still no results. Almost every time I contact Frigidaire customer service, they do not have all the information or up-to-date information and I have to explain the situation again and again. I have also contacted the service provider, who has told me he is still waiting for an answer from Frigidaire tech support. When the service provider calls the factory tech support, they are told that tech support will call the service provider, once engineering has determined the next step.I have been waiting three (3) months to have this resolved, and Im still waiting. I was just contacted today by Frigidaire customer service, who told me they received an email response from engineering for the issue. Frigidaire engineering has stated the oven is working correctly and that the case will be closed. When I asked, How can I determine the amount of cook time is needed, when the oven temp is unknown at the time the audible indicator activates? No answer was given.I have also sent an email to Frigidaires CEO email and received a call from a representative of his office, who would not offer to help at all. I have found that the quality of Frigidaire products to be sub-standard and the integrity of the company to be even worse. They manufacture a horrible product and have no intention of taking care of the customer. The Frigidaire warranty is not even as good as the paper it was written on. I would recommend all people interested in purchasing any appliance, steer clear of Frigidaire and their parent company Electrolux. Im currently in contact with the owner of the dealer from whom I purchased the range from, who is currently in touch with someone of authority at Frigidaire to try to acquire a full refund as I have requested.

Have had issue with Frigidaire gallery, food in the top compartment freezes! After many phone calls, numerous service calls, parts replaced, their solution is to move shelves around! Wasted way too much time trying to resolve this issue. I was actually told by someone on phone at some point that things do freeze on top shelf???? Would not recommend their appliances. Problem started under original warranty and I stupidly purchased another 2 yr contract. Waste of money.

Life was good - a new home, new furniture, new appliances!!! But then Frigidaire introduces themselves into my life and the storybook tale of my dreams turns into Nightmare in the Valley! My wife and I buy a model KFHB2741PF5A stainless Frigidaire Refrigerator from their local retail outlet ($1950.00). The demon refrigerator was angry that day my friends as it decided that it would no longer produce ice! 6/13/15 Frigidaire Cust. Serv. was called and they promised to have service come on 6/16/15. Days & days pass w/ not a peep! 9/26/15 I call Frigidaire again to be told Its OK, we will send a different repair service co. to check your Frig. Well my friends, she must have heard the anger in my voice about her lack of ice production and now she begin to growl! And not the growl of a small domestic tabby who has not received her kibbles and bits on time but the guttural, rumble of feral wildcat that had been in a fight to the death with her archrival from the dairy farm next door and was now having a vet squeeze the 4 week old battle wound abbess of the yellow puss and discharge!! Yes, yes, she was very angry now and her internal fan begun to incessantly rumble, roar and hum all day and all night long! She has the consistent annoyance of Newman! Even as I pass her I cant help but to say Heeeellllooooo Neewwwmmmaaannn! (She has a name now). 10/6/2015 I know this will come as a complete surprise but still not a call, an email, smoke signal from the new service co. who was coming soon after 9/26/15. And here we are today after 32 minutes of on hold time. Now my call gets to Steph the Corporate Customer Service Manager who tells me Sorry but we just determined that there are NO service companies that will come to your home! I have officially been handed off to the Frigidaire Escalation Department after 4 months. When I asked to be transferred to the Corporate Office switchboard Steph told me Sorry, but thats not my department. So my friends, from a place of actual firsthand experience I can honestly say in good faith to you, when you see or hear the brand Frigidaire, RUN! Run as fast as you can, as far away as you can so you will not become like the story of my life. Please stay tuned for the rest of the story! It should prove interesting as to how they will assist their customer. And as far as well, you know, her. She continues to be barren of ice and to daily remind me verbally with the rumble of her fan motor the error of my Frigidaire purchase.

We bought a new Frigidaire refrigerator/top freezer about 2 months ago. (Model FFTR2021QW1). The freezer shelf sags when I put as little as 2 pieces of meat on there. A sagging shelf means half the freezer space is lost. And when I tried filling my freezer like normal - with things evenly spaced - the whole thing nearly collapsed. The companys customer service rots. So far the answers we got were, and I quote: my mom has the same refrigerator (truthfully, I dont really care); so dont put anything on the shelf (really now! So why did I buy this size model refrigerator/freezer? Or maybe the shelf is just for illustrative purposes only?); and get this: its supposed to sag. (Huh? For what purpose?). Basically, after a week of runarounds, Frigidaire wiped themselves clean from the fact that there is a defect in the shelf. I am so frustrated because now I have a completely user UNfriendly freezer.

I love my new Frigidaire range. It's simple and easy to use. The coil elements heat up quickly. The bottom element in the oven has a cover so the heat is more even and no hot spots. I love the fan in the back, it keeps oven temperature even and cooks the food more quickly. It's easy to clean and I like the digital clock and timer. It's pretty simple, pretty basic and works well!

3 appliances (stove, dishwasher, refrigerator) all gallery series. 3 headaches. Motherboard on stove went after 3 months- fixed under warranty. One burner went just before warranty expired-fixed. Dishwasher mother board went after 4 months, had it replaced by the store where I purchased it. Refrigerator ice maker stopped working, had it repaired 3 times. Finally demanded another unit from the store where I purchased it. And now refrigerator control is going haywire at a cost to me of 360.00. Im done.

On February of 2019 I bought a refrigerator from Sears. 9 months later it went bad. Less than a year in with barely to no use since I am mostly away for work. I had to wait 8 weeks to get a credit to purchase another which I surely saved myself the grievance and did not. Instead I have purchased a freezer which I will sale before it goes bad. I should have listen to my neighbor who said she couldnt trust this brand anymore. To use the factory warranty prepare for a huge disappointment and tons of hot potato phone calls. It seems to be the only brand that chapter 11 Sears seem to have on the floor and I can see why. Save yourselves the headache, get a South Korean product instead and live a happy life.

I self cleaned my Frigidaire range and the next day when I went to broil the element made a pop sound and sparks began to fly from the oven. The relay board shorted and the tech from Frigidaire wants 550 with parts and labor to fix this issue. Frigidaire wants no part of the problem and could care less about there consumer. My oven is like new. I live in a warm climate where we grill outdoors and barely use an oven. The expense is huge to put into an oven an whose to say it wont happen again.

So far, the dishwasher has been wonderful for my family. I have not had any problems since I purchased the dishwasher in November; however, I do need to give it a little more time to see if it would hold up over a year with my husband putting in dishes.