Stove is now about 8 years old and is working as perfect as the day I bought it. Flat top and an excellent appliance. Convection oven which is a huge plus. Easy to clean and maintain, would highly recommend to anyone.

Ordered refrigerator, gas range and convection microwave from Lowes. Range came damaged and refrigerator doors were cockeyed. They replaced the range and fixed the doors and none of the 3 appliances which are all in the same SmudgeProof Stainless Steel finish match.

Do not buy Frigidaire - Period. Warranty support is rigid and un-workable. My $250 de-humidifier failed after seven months, with a bad circuit board (top). To replace the unit, Frigidaire wanted me to drive out of town to a small country location to exchange the defective unit for a replacement. Frigidaire did not provide any assistance beyond that. Note: I live in a 250,000 city/county (Greenville).I repeatedly called to complain regarding the insanity and they finally gave me a special 2nd choice. I could send a certified letter (folks, this costs money, right? How is that warranty support?) with their informational requirements to Charlotte, NC. They expressed no concern regarding how to dispose of a portable unit with refrigerant (not environmentally friendly) but left it with me. I quit using profanity about two years back but this issue brings me close to NOT.Please get this - I did everything - even offered to give a credit card for a purchase/return transaction. 90% of vendors allow transactions like this. Nope - not Frigidaire. In my opinion, they just hate their customers with a happy smile. Youll hear repeatedly... our policy ad nauseam. So, readers... today, I certify that I will no longer buy anything Frigidaire, period. Will not, will not, will not. And after telling them I would be posting something truthful like this, they still didnt care.

Run, dont walk away from this deplorable company. I replaced ALL my kitchen appliances October 2016 with the Frigidaire Gallery series through Home Depot. Ive had 5 service calls on the refrigerator. The last serviceman advised me, Thats just the way it was made, theres nothing I can do. My most recent complaint was the handle on the dishwasher is rusting! After 22 minutes on hold I was told by the customer service rep that, If you look on page 22 on your owner’s manual, you will see that rust inside and outside the unit is not covered. After speaking with a manager, as a goodwill gesture she mailed me a new handle. Really. Goodwill? Why dont you manufacture decent products and goodwill would be implied. Consider yourselves forewarned. Dont be foolish. Dont spend your money on Frigidaire appliances.

This stove isnt practical at all for everyday cooking. It needs constant cleaning or it looks like hell. The rubber feet under the grates melted away after year and go look up much it costs to replace them. After a year the black paint in the back started coming off despite my best efforts to be careful. The back should be porcelain so it can be scrubbed. Paint just sucks. The burners dont even come close to heating evenly. Its really bad! If youre lucky and have a really old stove, keep it. None of the modern stoves seem fit for heavy use. Parts wear out quickly and cost a fortune. I have called Frigidaire and they wont give me new rubber feet but tried to sell them to me for the same high price. I hope they go out of business.

After 9 months of frustration and three failed attempts to repair our fridge, Frigidaire replaced our unit with an identical unit. I had to request a supervisor multiple times, but the supervisor was understanding. Immediately when we plugged in the replacement we noticed a difference in the operation making even clearer that our initial unit was a lemon. I also complained on Electrolux and Frigidaires Facebook pages and they sent a $100 gift card to help cover food spoilage. Lowes protection plan also covered $130 for food loss. Since Frigidaire did give us a warranty replacement I updated my rating to 3 stars from 1, but since the process and experience were not what I expected from spending hard earned money we will not be buying another Frigidaire or Electrolux product.

Purchased a Frigidaire refrigerator from Lowes in April 2016. Since then we have had the repairman out five times. First three times fridge made loud clicking noises, still does, was told it was normal even though we know better. Now for two times in a week, freezer went out. We are out $250 in food and no one cares. All he did was put a Styrofoam piece in fridge to regulate air, worked for less than a week. Got home from food shopping freezer is thawed out again. Cannot come out till Monday. We are told Frigidaire knows this model is a lemon but they continue to sell them as we are told because they have a warehouse full of them. Why would Lowes continue to sell these models knowing they are bad? Whatever happened to standing behind your product? I guess making money selling bad products is Frigidaires way of doing business these days... Buyer be warned.

I bought my fridge at Teppermans in Windsor. The staff were hard to find and when I did they disregarded my questions and made me feel like I was bothering them because I was multi buying for a discount, I had to tell them it was on sale as they didnt recognize the sale and were trying to tell me they were not on sale until after about 3 sales people tried to find the sale on it and embarrassed me as if I was lying or trying to get it cheaper than regular price and that it was a cheaper brand, I finally proved them right and they didnt apologise, They thought they can make me pay the price on the sticker. I was so upset and wonder how many customers they do that to. My fridge had many problems and they would not fix it. Gave me a hard time so I will not shop there no more and my fridge lasted 5 yrs only.

Have a $3000 + refrigerator that BOTH the crisper door fronts separated and are now unusable. First drawer broke at 18 month. Second drawer broke at 20 months. Just my wife and I, no kids banging them. They are cheaply made. Called customer service. Of course was told that it is out of warranty. One year. I tried to tell the rep that according to research this is common issue for this unit and that drawers have been replaced outside warranty. Was offered to buy another drawer that will break in 18 months. Got nowhere. Told him he left me no choice than to go on social media. Asked him to hold on so I could get some paper to write his name down. He hung up on me. Was transferred to the survey which conveniently could not hear my verbal answers or receive any keypad input so I could not leave a poor rating. They are not going to address ANY needs out of warranty for known defects with their product. Good luck.

Purchased a stainless steel slide-in stove from Sears 2 years ago. It is a beautiful stove and my wife was very happy with it. She had called Frigidaire a few days after it was installed to find out what to use to clean and purchased all of the recommended cleaners. This stove was always immaculate. After about a year and a half the stainless steel control panel started peeling in a few spots making this otherwise beautiful stove look terrible. We checked our brochures and owners manuals and they all stated that it was made of stainless steel when in reality it is made of aluminum coated to look like stainless. We called Frigidaires customer service and I use that term loosely and asked them why my stainless stove is made of fake stainless and that told me it was real stainless. When I explained that mine was coated aluminum, they said they would have the technical people look into it and get back to me. They contacted me later and explained that my wife had scrubbed the outer layer of stainless steel off. What? And that for $250 they could send me a new stainless steel control panel. What? Thats right they are still trying to tell me that its stainless. Im not an attorney but this sure sounds fraudulent to me. I had good experiences in the past with Frigidaire but to misrepresent what you are selling is fraud and fortunately there are many other manufacturers to chose from.

Three years ago my husband and I decided to update our kitchen appliances. We purchased a french - double door refrigerator, microwave and wall-mounted oven. Within 3 months we needed to call on a repair for the ice maker. It took 3 visits to get it working. (Our daughter had the same problem with her Frigidaire refrigerator in 4 months). We now have the bottom of our oven warping with 2 cracks in the bottom. You can actually see the element glow through the cracks when the oven is on. I was told not to use it until we could get a repairman out. Its a defect!!! And because we dont have the extended warranty, its not covered.My recommendation to anyone buying a Frigidaire appliance is to get the extended warranty. If they built a quality product, you wouldnt need the extended warranty. They must have an interest in the company selling the warranties. No assistance was offered to resolve this issue. Our purchase was made at Nebraska Furniture Mart in Omaha, NE. I wish I would have read these reviews first. I will never by another Frigidaire appliance again.

My electric range is less than two years old. After doing a self clean the oven stops working. The repair costs me a whopping $352.15 to replace the control panel (EOC and overlay). The service technician admits that on these models the relays start arcing and routinely burn out after a self clean cycle. If that happened with a car it would be recalled but we appliance buyers have to endure this kind of nonsense!? No fair! And this model is recommended by Consumer Reports? Oh puhleese!

Bought over $6000 of appliances while renovating my kitchen (less than three years ago). First issue arose when cast iron grates on dual fuel range had peeling paint off grates. Called when the stove was about 8 months old. Told there was no warranty and if I wanted something better looking, I needed to buy new grates. I did, supposedly got a 50% discount but grates were still nearly $100. Just had my 5th service call for icemaker repair... each time after paying $130 service call always requiring parts to fix... spent around $800 in repairs so far. Tried to speak to customer service about my frustration and high cost of obviously defective product. No offer of compensation other than 50% off parts ordered from them, big deal. I even tried to speak to a supervisor and got no other offers of help or even trying to remedy my situation. Not to mention a cracked piece of plastic on the top of my freezer door damaged by the repairman that cannot be replaced... Frigidaire does not sell this part and I need a whole new door... absolutely ridiculous and poor service after spending my hard earned money on several appliances... I would never purchase again. I have a 14 year old whirlpool fridge that is an extra-- still in use in my garage. I have done nothing other than replace the water filter. Never one ounce of trouble. Next time I will buy whirlpool.

Customer service nightmare. I purchased all new kitchen appliances from Frigidaire back in October. My microwave has broken twice. That is not the good part though. They sent someone out to reinstall the new one and they told me that the screws didnt match up so they could not install it. This was 5 weeks ago. They gave me numbers to call. No one calls me back. I have had to contact Frigidaire who also offers no advice. The truth is that the nuts on top of the microwave are not attached and rolling around loose in the machine. So there is nothing for the bolts to screw into. I have explained this again and again and nobody there understands what nuts are or the purpose of them. Frigidaire cannot wrap their brains around that and keep telling me there is nothing more that they can do. I have had a defective microwave in my kitchen since. Now the imbeciles refuse to call or email me back. I WILL NEVER BUY FROM THIS COMPANY AGAIN AND I WILL MAKE A POINT OF TELLING EVERYONE TO BEWARE.

I bought a Frigidaire FGMV174KF microwave in August 2012. In April 2013, it stopped working. For two months, I have been trying to get it repaired. Parts are not available. Authorized repairmen are not available. Yesterday, I received a letter from Frigidaire that the warranty expired on May 15, 2013 (8 months after I bought it?), but I can spend $29 to extend the warranty.

The temperature of my Frigidaire french-door refrigerator went up to 55F after less than 5 years of regular usage and it stayed at high temp between 44-55F. I called to schedule an appointment for diagnosis, the associate immediately charged me $99 over the phone for the appointment. Later, I changed my mind and decided to buy a new fridge during Black Friday sale, so I called to cancel my appointment on 12/1/2021. 2 weeks later I didnt see refund and called to follow up. Guess what? They did cancel my appointment but they DID NOT process the refund. After that, I had to call many times to follow up my refund, last call was on 12/27/2021. 1+ month later into 2022, Im still waiting for my refund. Good luck if you are dealing with Frigidaire.

So far, the dishwasher has been wonderful for my family. I have not had any problems since I purchased the dishwasher in November; however, I do need to give it a little more time to see if it would hold up over a year with my husband putting in dishes.

My land lady bought a new refrigerator from Frigidaire at Menards May of 2013. In March of 2014, the freezer went out, lost all our freezer food. Repairman came out once to inspect the problem then several days later to fix. He said the freon was out. He put some in and it worked fine until last week, thats only 4 Months later and its the same problem!! I have been without a fridge for 7 days. Menards passed the buck and so did Frigidaire, will not replace or Give refund for lost food. Repairman came on Friday to see the problem, have to wait 4 days for them coming Out and hopefully will fix it. Will never buy a Frigidaire product!!!

I purchased a Frigidaire refrigerator on 5/31/14 (approximately 6 months ago) from Lowes. The refrigerator portion stopped cooling. I contacted the 1-800 number and I was instructed by recording to enter my zip code. I entered my zip code and was told by the same recording that they had no service providers in my area and I would have to call a 706 area code number. I dont live in the boonies. I live in Scottsdale, which is a suburb of Phoenix, AZ. I called the 706 number and had to wait on hold for 30 minutes before the call was answered. I was told that they dont have any service providers where I live (once again not in the boonies, right next to Phoenix). They would have someone call my by Monday (I called them on Wednesday) and would schedule a service call then. Who knows how long from Monday it will take them to come out. When I explained that time was of the essence due to the fact that I store insulin in my refrigerator, it was suggested that I purchase a industrial refrigerator. I suggested that Frigidaire manufacture a refrigerator that last longer than 6 months. I was then asked to take a survey. REALLY????

My washing machine has not worked since early Nov. 2016. Frigidaire has sent two different repair companies. The first one gave up as they were not able to fix it, the second repair company has not been able to figure out whats wrong with it. They tried changing the computer first which did not fix the machine. 2nd they tried changing something with the door which also did not fix the machine. It has been a pattern of trying different things without success. The current repair company has told us that the machine is not repairable and has also told the Frigidaire, but Frigidaire technicians keep insisting on trying different things.Throughout all this, We have had a total of 5 visits from the repair companies. I had to miss 3 days of work because I have to be home when they go to the home. The second company was able to work on Saturdays, but Frigidaires technicians are not available on weekend so the repair person cant talk on the phone with them while they look at the machine. I have complained about their process without any success since we still dont have a machine that works. I have spoken with 3 supervisors and one manager and keep getting the same message that their technicians still want to try something else. So they shipped some cables supposedly next day delivery on the week of 12/13 so we set up an appointment on 12/20 for the repair company to show up. The cables never made it to the home so I canceled the appointment with the repair company.I spoke with Frigidaire and now the cables were going to be deliver on 12/31 so I set another appointment with the repair company on 1/3. The cables never arrived on 12/31 so I canceled another appointment. Now Frigidaire tells me that the cables will not be deliver until 1/6/17. By now we are on two months in with a machine that is supposed be new and does not worked. I was also told by one Frigidaires support technicians that their notes showed repairs done in 1/16/16 for a similar issue with the door, before I actually moved to the new condo, purchased the condo on 2/16/16 with all new appliances. Unfortunately they are all from Frigidaire and given my current experience with this company I will never purchase and will tell friends to not purchase from this company.This also means that when the cables actually get delivered I will have to miss a 4th day of work so that the repair person can see the machine. It has been a nightmare dealing with Frigidaire as they are very insensitive to their customers needs, they seem to not care for their customers as we are now two months in without a working machine. Thank you.

I have a refrigerator with a freezer on top. I have banged my head on the edge or underneath the freezer door while it was open on several occasions. Last night, I banged my head so hard that I sustained a serious neck injury. I still have a headache and being treated by a doctor. This has never happened to me before with any other refrigerator/freezers. I will get rid of this refrigerator to prevent personal injury from happening again. I didnt want to spend the week leading up to Christmas in pain, but I am. Im very frustrated! I have had two whiplashes from car accidents and this mishap with my freezer door has only compounded the problem.

It works well and keeps the bedroom cold like I like it for next to no money extra on the bill. Turn it on for couple hours in the morning and evening and it's great. Works great on the upstairs bedroom better than any other we've had. Makes it cool. Used less than 5 hours a day. Used in peak season during the hottest part of the day. Not big and clunky like some other models. Does what it is supposed to do without being cumbersome or daunting or a sore thumb. Have had it for two years without a problem yet. Get you one for your house now. Really reliable!

I purchased the Frigidaire Gallery Series: Side by Side Refrigerator, Dishwasher, Gas/Convection Stove and Microwave. Each have problems that continue to this day: *Refridgerator - Control panel LEDs faded so it was unreadable, tech replaced the panel but the fridge had a Quick Ice feature when new but the tech replaced it without the quick ice feature.*Dishwasher- failed to operate at all. Tech replaced the control strip with washer selections but later found that this was not the problem. It needed the controller inside the door panel which he didnt have and had to order one. Waited two weeks for it to be replaced. Takes multiple attempts to get the washer turned on for cleaning. # Stove initial delivery came damaged. Replaced but after awhile gas smells emanate while using the oven, seems to be a chronic issue with this appliance. *Microwave - sounds tinny and cooks unevenlyI signed up with Frigidaire website and noted all of the above. Attempted to see if there was a response to my entry and found none. There was never any contact from them. Prior to that I posted my dissatisfaction on Facebook and received a message from a person that might have been a customer rep. When I attempted to contact this person I could not find the message again on Facebook. The issues all the appliances remain the same today. The oven is rarely used due to the gas smells/leaks. I understand that it might be an issue with a baffle??? I am totally dissatisfied with these appliances and even more so with Frigidaire/Electrolux lack of ownership of the brand and non-responsiveness from them as a company.

Have had issue with Frigidaire gallery, food in the top compartment freezes! After many phone calls, numerous service calls, parts replaced, their solution is to move shelves around! Wasted way too much time trying to resolve this issue. I was actually told by someone on phone at some point that things do freeze on top shelf???? Would not recommend their appliances. Problem started under original warranty and I stupidly purchased another 2 yr contract. Waste of money.

New stove and the smell that comes off of it goes in to the food that I am trying to cook in the oven... Have ran it through a clean but it still smells and smokes. NEVER buy a Frigidaire stove. If I cant get rid of the smell in one more cleaning I will need to scrap the stove and get a different brand. They dont care as when I called they just said, Yes, it will smell for a while because of the oil etc. in the stove. Not good... Your eyes burn when it runs a clean and there isnt anything in the oven. I am just running another clean to burn off the crap... But it doesnt seem to be working. UNHEALTHY.

I will never buy another Frigidaire product again! This brand is horrible with nothing short of cheaply made and no warranty! Major appliances should last years without any issues but not Frigidaire. This is a unit already replaced by Frigidaire now were experiencing the same ice maker issues! I advise anybody looking for a quality side by side refrigerator to look at better products and stay far away from Frigidaire!

My husband and I purchased new Frigidaire appliances for our daughter a few years ago. She went to Lowes and chose the Frigidaire refrigerator, dishwasher and electric range with the finish that looks like stainless steel. The electric range stopped working as soon as the one year warranty expired. My daughter called a licensed repairman who came back three times, replacing the heating element and some type of circuit board. Within a few weeks, the oven stopped working again. Every now and then it would suddenly start working again, but eventually catch on fire. My daughters husband has installed new heating elements twice, (they couldnt afford to keep calling a repairman) but the oven and stovetop worked for a while, go out, work again and then the element catches on fire. Both my daughter and I have contacted Frigidaire (Electrolux) customer service and have gotten a complete runaround. Their position is that unless there is an official recall they will do nothing. A week ago the oven caught fire again and I told my daughter not to waste any more money to have it repaired. My husband and I are going to buy her a new range, but I can promise you it will not be a Frigidaire product and I want to warn other people to avoid them as well.

We live in California and purchased a Frigidaire refrigerator to put in our newly built vacation home in Arizona. I only wished I would have looked at ALL of the reviews prior to choosing this brand. Our new home was ready 2 mos earlier than expected. We called Home Depot, where we purchased it from, to get a earlier delivery date. No problem... we scheduled it and traveled the 6 hours to spend the weekend and accept delivery of our refrigerator. The refrigerator arrived, installed and THOUGHT it was good to go. The next morning we realized the refrigerator was not cooling. We could hear it running but not cold at all. Long story (which it is) short.... we finally got someone from frigidaire to listen and they said they could not replace the broken refrigerator, they had to send someone out to try and fix it. WHAT???? we do not live in AZ it is our vacation home and we are already back in CA. The rudeness and lack of compassion was unacceptable, but nothing I could do. They scheduled a service tech to come out (yes, I had to find someone in the new neighborhood that I didnt really know to give my key to so they could let them in). The service tech said it was not repairable ... DUH. I gave them the date we were returning and they said no problem.... they will deliver then. NOPE. I received the automated call saying they would be there. Waited home all day. They did not come. I finally got hold of the delivery Manager and he said they didnt even have the refrigerator in their warehouse yet. They finally, after 6 more frantic calls from me, delivered a day later at 8:30pm!!!! The NEW refrigerator makes noise and you cant see the digital display that says water, cube, crushed ice) it does not light up. PLEASE DO NOT PURCHASE ANYTHING FROM ELECTROLUX/FRIGIDAIRE!!!! NO customer service.... and when you finally get someone, they are rude, or at least Sharon at Frigidaire Extension ** was. NEVER AGAIN!!!!

I am renting my house, and my tenant called me to tell me that my 2 year old Frigidaire stopped working? I am living in Bangkok, Thailand, working with illegal adoptions, and former retired Police Officer from New Jersey, and am not a Private Investigator. My tenant called Sears, and they came out and looked at it, and stated it has a fan problem that has expanded on something and cannot be fixed. I bought all Frigidaire appliances to go with my new kitchen, dishwasher, stove, oven, and microwave, wine cooler, which does not work anymore either. I have no other recourse but to buy a new one. Does Consumer Affairs help people like me?

The Frigidaire Refrigerator we purchased started developing extreme frost in the freezer from the day we purchased it. The Frigidaire Warranty Program sent 6 different repair guys out to change the freezer seal, heat up the freezer seal and reapply it, adjust the freezer door, adjust the hinges, replace the fan motor, still extreme frost from some type of air leak in the unit. They will not replace it. Theyve spent way more in parts and service than a new refrigerator would cost. The Corporate Manager who was supposed to call me back to advise on the refund of the warranty has not called back. If you get a refrigerator get the Lowes PROTECTION PLAN. LOWES has resolved this problem when Frigidaire would not. This company does not take care of its customers.

I bought a new house 2 years ago with a kitchen full of Frigidaire Professional Series appliances. Recently the oven convection fan started to sound like an aircraft engine. The entire fan assembly had been replaced along with the motor; it now only sounds like a semi truck in my kitchen. The repair tech called Frigidaire from my house and was told that is the way it is so shell have to live with it. This is the third appliance that has been problematic. The gas range burners still dont work properly, after 3 attempts to repair. After only one year, I replaced the dishwasher with a Bosch, which I love. There will never be another Frigidaire appliance in my house.

I built a new home and needed a counter depth refrigerator. Being there are few to choose from, I chose the Frigidaire Gallery line for its fingerprintless stainless steel look. I have had the repair people here 3 times already because they cannot get the doors on the side-by-side refrigerator to line up. The crisper drawers squeal terribly when you slide them in and out because there are no rollers. Just plastic gliding on plastic (dumb design), and my food gets frozen in the crisper drawer randomly.The dishwasher develops a foul odor unless you leave the door open all the time. The consumer hot line told me this was normal and I need to run white vinegar through it occasionally. Well, my kitchen is small and leaving the door open in a real pain. The microwave doesnt have a reheat button on it, instead they labeled a button chicken nuggets. What? So far so good on the electric range, but it is hard to keep it from looking smeared as it is a solid black. Shame on me for not going over every detail while shopping I guess, but my 20-year-old Whirlpool and Maytag appliances were better made for sure. Disappointed :(

While running dishwasher I could smell something burning. Pulled it out and the bottom was in flames. Called and Frigidaire service rep came out and I was charged the service call only to tell me it was burnt beyond repair. They sure were not concerned that I could have lost my home. REALLY DO YOU THINK I WOULD EVER BUY THAT MAKE AGAIN? I WILL MAKE IT A POINT TO LET MANY PEOPLE KNOW HOW CONCERNED YOU ALL ARE.

After spending over $5ooo. for 2 refrigerators, I cant understand for the life of me why Frigidaire will not take back our refrigerator and issue refund. We are constantly having issues with the french door ice maker. This is our second time purchasing due to the same issue. I plan to take further actions to inquire about customer satisfaction.

I spent over $1800 in Sears on a small wall oven 5 months ago and what a waste of money. I used the Self Clean feature on the lowest setting for the first time, just to see what it was like. I followed the instructions and everything seemed fine. Until I went to use the broiler the next day. Nothing. Then I tried the oven. Again nothing. Neither would get hot. So I called Frigidaire and scheduled for a technician to come out. I was given a date and took the day off. He didnt show up and their customer service Reps were very rude. So I called back Frigidaire and scheduled for a different service company to come out. The Rep called me and asked what happened to the oven. After I told him, he said he knew what had happened and ordered a new thermostat. It took nearly 2 weeks to arrive. When he eventually showed up with a colleague, almost 4 weeks later, the oven didnt get fixed. The gas pipe is in the wrong position and they didnt want to touch it. So Im still waiting to get this oven fixed and Im extremely frustrated. Frigidaire is not a reliable company when it comes to the quality of their appliances or the companies they use to repair them. My previous oven lasted 30 years and this one didnt even last 6 months. I will NEVER buy another appliance made by them or recommend them to anyone. DONT BUY THEIR PRODUCTS!

We purchased a new dishwasher in late 2009, along with a new kitchen. Within months of our kitchen install, the doors started to peel and crack around the dishwasher. Our first thought was that there was an issue with the finish on the cabinets. Why didn’t we think that the dishwasher was to blame but the cabinet company that replaced the cabinets? Now in our new kitchen the same problem has been happening. This apparently is a well known design flaw. I contacted customer service and they would not even let me speak to a supervisor. Apparently, they do not care about satisfaction in the least. We’re just out $600 for a poorly designed dishwasher that has ruined 2 new kitchens.

Frigidaire Gallery Double Oven Range - We bought the range about a month ago. A couple of days ago, I reached out my right hand to open the top oven door and jammed my baby finger into one of the vent openings at the front of the door sustaining a deep gash on the pad of that finger. Today, I used my left hand to hang a dishtowel on the handle of the top oven and jammed the baby finger of that hand into the vent again sustaining a deep cut on the pad of that finger. I have small grandchildren here often and I am worried about those openings on the top oven door. Terrible design and dangerous.

We have had the refrigerator for less than one year. The ice maker leaks into the refrigerator and the ice becomes one. The ice maker was replaced one time and three times it is either a new gasket or this time they used silicone to seal it. The fourth time was Saturday, April 30, 2016. He used an adhesive to complete the seal. By Sunday, May 1, 2016, it was leaking again. There is a serious flaw in this refrigerator. Please do not purchase this model refrigerator. Do not purchase Frigidaire. The last call to them was I dont open the refrigerator enough to let warm air in. Such an unprofessional company. Move on. There are so many reputable companies. I am trying to get the refrigerator replaced. CONSUMER BEWARE!

We went to Lowes and bought a Frigidaire range. We were invited to buy an extended warranty and we did, so we bought 2 years extended warranty, and paid them by CC. 17 months later the board went bad on that range. We called. They sent in a technician, he ordered the part. Ten days later he came and put the part. Everything is well so far then I start receiving calls from the company that fixed the range, they didnt get paid. I called Frigidaire extended warranty and what a surprise they want me to pay $25 more for them to honor the warranty. They said that they didnt charge enough in the beginning of the contract, and the contractor will keep calling me at work and on my cell until I paid them. All my attempts to explain to them that we paid what they want us to pay and that I still have the invoice, to no avail. The contractor was calling sometimes six to seven times a day at work mostly until we paid them the $25. These people acted like the mob, you pay us or else, even we have a contract that paid fully. The way we have been treated is shameful. I will never buy any Frigidaire product ever.

I hardly ever write reviews, particularly if I am dissatisfied with a product or service. Ive always figured a mental note to steer clear of further patronizing a particular establishment or buying a product were enough for my personal satisfaction. However, my experience with purchasing a Frigidaire stove from Colders (333 S 108th St, Milwaukee, WI 53214) warrants a stern warning to other consumers TO BEWARE... I STRONGLY DISCOURAGE ANY CONSUMER anticipating doing business with COLDERS or purchasing a FRIGIDAIRE appliance.First off, I bought a Frigidaire stove and refrigerator from Colders in October 2016. Now, for the second time since October, the stove is malfunctioning, for the exact same reason as the first time... Which happened just a few weeks after the stove was purchased. As if the malfunctioning stove isnt enough of an inconvenience, we were informed by the 3rd party repair technicians contracted by Colders/Frigidaire to service their appliances, that the earliest someone could come out to repair the stove was Friday. The stove went out on Sunday. Because the hours of operation for the repair tech also sucks, the earliest we could report the malfunction was Monday. As of today (Wednesday), the repair date has since been pushed back to next Monday because the techs dont have the repair part in inventory.My mother is a senior citizen, and for the second time since October, is without a stove for in excess of a week. The first time the stove went out (did I mention for the same reason), my mother was without a stove FOR TWO WEEKS!!! On both occasions, my mother and I contacted Colders, who referred us to the repair techs. As aforementioned, the response time absolutely sucked! The initial appointment IS ONLY TO CONFIRM THE SOURCE OF THE PROBLEM. The repair tech pre-orders the replacement part (without seeing the appliance), based on the error code and hopes that the part is what is needed to rectify the problem.In our case, it was not! So, for the initial malfunction, the tech had to schedule a second appointment to complete the repair. I am anticipating this repair will work in much the same way. I am thoroughly disappointed in both the product and service at this point. We have requested that the stove be replaced, however we were informed that Frigidaire has to approve the replacement once the 3rd-party repair tech is on site. I am not optimistic.

In May of this year I purchased one of this refrigerators for use in my own home. It arrived with a cracked fruit/vegetable drawer, and I called to have a new one shipped over. I had to do this twice before I received a drawer that was not cracked before arriving at my home. Recently, one of the 1/2 gallon door bins developed another large crack. This time, calling their customer service I was told that such an issue was outside their warranty terms (since it was not akin to a failed motor, leaking coolant system, etc.). Things like bins, trays, & handles are only covered by a 30-day policy. I was informed that I could order a new bin from them for $42 (plus shipping, I assume).Overall, I have mixed feelings regarding my experience with this refrigerator & with Frigidaire. The fridge keeps a stable temperature and so does its basic job, but many of the components (drawers, bins) appear to be of poor construction quality as they are made of plastic that is too thin and are therefore brittle. Their warranty policy seems to be specifically designed with this in mind, so as to minimize the companys responsibility for their own penny-pinching.

Love the self cleaning oven which gives you several time limits for cleaning. It does a very thorough cleaning, leaving hardly any residue. Also like that it offers stovetop sizes for cooking on this smooth top range.

I purchased my Frigidaire Professional appliances for a kitchen remodel in January of 2015. The appliances Sat in my garage (in its factory box) until our remodel was done, so we started using them in mid Feb. 2015. The refrigerator ice maker started making a slight noise around Christmas of 2015 and has progressed into a horribly loud noise in January of 2016. Today I called Frigidaire to complain, they offered to sell me an extended warranty for another $450.00... I told them No thanks. I would use a portion of the $450 to hire someone to come work on their product. You know, I dont mind paying extra for a good product. That is what I thought we had done, but Frigidaire proved me wrong today! This refrigerator cost $1800 - and I did not even get a solid year out of it before problems started. Now I find they refuse to stand behind their product. This was my first Frigidaire product and it will absolutely be my last! Thanks for nothing Frigidaire.

We purchased a new electric double wall oven on 6/10/14. The oven takes up to 1/2 hour to reach the desired temperature. The temperature must be set 25 degrees higher than what is chosen. When using both racks in the same oven temperature drops 50 degrees. A fan blows hot air into the room to cool down the controls, well after the unit is turned off. Not bad for $1500.00.

We bought a dishwasher and refrigerator 6 months ago at Lowes. Neither has worked well since we bought them. The dishwasher is on its second repair and I have waited for 2 weeks to get it repaired AGAIN. The refrigerator freezes the food and even when we turn it down it still did it. The ice maker sucks! The ice gets stuck and then we have to clean it out and ice goes everywhere. This happens every couple days. So frustrating!! Neither Lowes or Frigidaire will take them back. DO NOT BUY FRIGIDAIRE!!! Very cheaply built and now Im stuck with these appliances that I dont want. I should have gone with Costco from the very beginning. Their customer service is always excellent. Its unfortunate that we did not read reviews before buying.

Ive owned my Frigidaire refrigerator for two years. Within that time I have had 7 repairs -- mainly to the ice maker. I finally had the ice maker disconnected as I had stopped it through the panel but the fan was still running and making wild noises. Even unplugged it is making wild noises. If this thing catches on fire, Frigidaire is going to have a huge lawsuit on their hands. By the way -- right after the last repair, the handle of the bottom freezer fell off.

My microwave at home is an OTR from Frigidaire. 1 month out of mfg warranty, it stopped working in the middle of cooking some steam-fresh veggies on July 23rd. I called the service dept and they had me purchase a 1 year extended warranty for about $30 and then created a service tech visit for me. A few days later, I got an email saying the service visit was scheduled for August 27th (more than 30 days!). I called and asked if there would be anything shorter than 30+ days and was reassured that Frigidaire would find a new date that wasnt so far out as they agreed it was a very long wait time. I never got a call back on that and never got a new service window or scheduled time.So Aug 27th came and I called Frigidaire again to make sure this was still scheduled in the system because I never got any confirmation call in the week leading up to the appointment. I was assured this service visit was still scheduled, so my husband stayed home from work all day to wait for the technician. The service tech never showed up (I called them every hour during their 8 AM - 5 PM window and they never answered or returned my voicemails). So I called Frigidaire back and they said they would try to get another service tech scheduled. The next day, I got a call back and was told they couldnt find a service tech, so they would do a product exchange and I would get the details within 2 days.So this morning, it had been 2 days and I still hadnt heard about the exchange details, so I called Frigidaire back. They told me that they will have the ticket for review for 6-8 business days and they will let me know on September 10th if they are able to find a new service tech or if they will do the exchange AND they said that if they do the exchange, I will now be responsible to pay the delivery and installation fees. So it will be 49 days from my initial issue before I find out what the (hopefully) final resolution will be. I was told by the supervisor on this last call that she firmly believes this is a good customer service practice.

I have a warranty on my washer and dryer (purchased new 3 years ago). The washing machine recently stopped working so I called Frigidaire to utilize my warranty coverage. They dispensed a company called ABCO to my home on 7-9-16. The technician was nice and advised he would be getting the part within 3 days (M-W). I never heard back from them. I left a total of 4 messages with the last one last night (7-19-16). The receptionist or maybe temporary worker was extremely rude, very unprofessional, and had the vocabulary of an uneducated child. She argued she did not receive any messages. Perhaps she did not hit play on the answering machine (yes, answering machine). After arguing, I called Frigidaire to advise their sub was useless and I wanted them nowhere near my home. I now have a new company coming 7-25 and I hope they can do what ABCO could not.

New house came with all new Frigidaire appliances. Within about 4 months, the dishwasher had a pretty serious leak at the base of the door. Repair took a month as the door panels took a long time to get to the repair company. The technician seemed uneasy about the repair but expressed that he was obligated to do it. His parting words were along the lines of, Well, lets see how it goes. A month later, the same leak returned. I called Frigidaire and told them that this time Id like a replacement. They told me that the repair technician would have to make that determination. The repair service said they would gladly come out, but rarely will Frigidaire replace anything, they always end up repairing. I impulsively went out and charged a new machine, which reading this forum makes me feel as if I did the right thing.A month ago, the microwave clock began running about an hour fast or shutting off. The bottom shelf of the refrigerator falls off its track locking the crisper draws in place. I think its criminal that a company is allowed to produce massive amounts of impossible to dispose garbage. I feel horrible that I am sending a less than one-year-old dishwasher to the dump. My last unit was going strong after nine years when I sold my last house. After the washer is paid Ill charge a micro, then eventually the fridge. We all work in this house and cant take the time to have all these repair people to come. This is really aggravating.

My oven does its job very well; I seldom even think about it. The ovens heat is accurate; all the bells and whistles work as designed. Also, the oven is large enough for a large turkey and side dishes, too. The oven serves my family very well.

Frigidaire gas range - One of the burners burns way too high and hot. The manual says it can be adjusted. I had 2 service calls for this issue. Both servicemen said it was by design and there was nothing wrong with it. What??? It does not have a low setting, I cannot use this burner and it is the largest one! Frigidaire uses a third party service, AE Factory Service in Texas. Im Im Maine, they have no idea who they are sending and they dont care. Also bought was a refrigerator, and the if maker is a nightmare. The service man said, I should never buy a refrigerator with an ice maker, they never work right. He didnt bother to try to fix it. Frigidaire does not care about their customers.

We just bought a stove, fridge, freezer and washer/dryer from Appliance Canada. The very first day that I used our new stove, the stovetop got scratched and the water that spilled on the stove went to a hard crust and will not come off. I called Appliance Canada for an exchange and was told that Frigidaire would not come to see the stove as this is cosmetic. I dont understand, I purchased a new stove and this should not happen after one or even 100 uses. Yes, it is cosmetic but why would I want a brand new stove with a ruined stove top. The stove, which I purchased 10 years ago looks better than the new stove. When I called Frigidaire, the customer service person (Michelle), was very rude and kept cutting me off. Again, she went off on it being cosmetic so it is not under warranty.I explained to her that the product was just bought and this happened after first use and got worse on second use. She again said that it is cosmetic and again I went on and said that they should back up their product. It is cosmetic but I have a ruined stove after 1st use and this should not happen with their product and if it does, they should look at it and fix the problem. Extremely upset.

Electronic control to Frigidaire Dishwasher model PLDB998CCO, part 154445803 has been discontinued with no compatible parts listed. My dishwasher is 9 years old and needs an electronic control. I called Frigidaire who could offer no help or guidance. Now, I must replace a dishwasher because a company decided to stop making a necessary part. This should be considered criminal.

We purchased our slide-in oven in 2010. Its functioning OK. The faceplate on the control panel is de-laminating and looks unsightly. Unfortunately the faceplate comes only as part of the control panel assembly which costs $378. I contacted Frigidaire online and requested if the face plate could be obtained separately and/or if there was any financial assistance they could provide. Their email declined any financial assistance towards the repair due to the stove being out of warranty and ignored my question about obtaining only the needed faceplate. They suggested I contact customer service which I did and they reiterated that nothing could be done to assist with my issue other than purchase the control panel for $378. Also, the phone number for customer service provided in the email was an automated system that directs you to repair shop based on your zip code. I did eventually find a number for Electrolux Customer Service (888-696-3744) that I did call.

We purchased this higher end Microwave from Frigidaire and the screws to the handle fell into the microwave door panel, one at a time, beginning approximately 14 months after it was purchased. The microwave does not undergo rigorous treatment as it is just two of us who live in my house and we may use it once or twice a day if we use it at all. This does not seem to be an exclusive concern as I see many reports with the same issue on the internet. Instructions to fix it have labels that warn of potential radiation leakage and there is no other viable work around. If Frigidaire is knowingly installing potentially faulty door handles with no easy fix but encouraging customers to use a certified technician and parts for a problem they know the microwave will have, then I think they should be liable for any damages and they should be required to resolve the issue.

I have purchased Frigidaire Model FFHT1831QP, Serial BA53635473. It SUCKS!! Had to get the seals replaced. The air chamber is misaligned (water laying on top shelf). Freezer doesnt work. They called it Intermittent Freezing. Yet the place that I purchased it from (though nice) did not offer to replace & I think they could. They are to have someone come out & look at it again. I WANT A NEW ONE! I didnt pay almost 700 dollars to have a brand new refrigerator already need several repairs. Then later when it has more problems Ill have to pay for it. Quite frankly Id love my money back & Id buy a totally different brand. My last refrigerator lasted me around 30 years with NO problems during this time. SO far I am not happy with the place that I purchased the refrigerator from as I believe they could offer to replace it immediately. I am not happy with Frigidaire so far. I will be happiest with a total refund. I would happy with them EASILY offering & providing me with a brand new refrigerator that is not this model/serial number & a better refrig. AS LONG AS IT ACTUALLY WORKS!!! Do NOT buy this model. The one guy that has been fixing these said that hes had calls on this model for these issues also.

I purchased a Frigidaire Professional Refrigerator in Aug 2015. Since then, I have had the same issue over and over again. The bottom ice maker will work once it is replaced for about a day or two then it stops. This is still going on today 01/30/2017. They have made several major repairs to the unit. Nothing has worked 100%. All the company seems to want to do is replace the bottom ice maker. It is clear that the issue isnt the ice maker. A tech just came out this past Monday and replaced the compressor in the refrigerator and he put a new ice maker in as well. After 1 day, the ice maker stopped working again. I called the Lowes warranty department and they said unless a repairman deems the unit irreparable the ice maker doesnt qualify us for a replacement. It was on factory warranty for 1 year. They also told me that those repairs do not count under the extended warranty. So it is like starting over all over again. My husband believes that they are trying to ride this out until we either give up or the warranty runs out. The current repair company has been out 6 times and 7 will be Monday 02/06/2017. Based on the information I have received from the repair company they have not gotten paid because the issue still exist. I have no control over that. I have been in constant contact with the repair company talking with them concerning this issue. I have been very cooperative and understanding. This whole issue is way out of control and the company doesnt seem to care about the customers or the products that they sell.I would never purchase another Frigidaire Product again. This one was my first. It will certainly be my last. I have been very unhappy and dissatisfied with the products performance and the customer service. I would very much like for an attorney to contact me over this issue.

Cooks evenly, very reliable, cost about $100 so well worth the price. This is a over the range fan/microwave. The filters are really easy to take off and clean. This model has a "stainless" look plastic, which is also easy to keep clean. Never had a problem with the turntable.

I bought a Frigidaire fridge last January. It had a warped freezer door. After waiting for months with no part availability, I was extended a buyback letter. I filled it out and sent it back before the expiration date. I’ve been waiting for the refund since September and have never received it even though it is only supposed to take a few weeks to complete. I’ve made numerous phone calls, but just keep getting the runaround. In a few weeks, it will be a year that I’ve been dealing with this. It’s ridiculous and I cannot find anyone that will answer an email or help me resolve this. I had to pay more money out of pocket to have a working fridge.

I got a new house, and I and my wife went appliance shopping. We got sold on Frigidaire Professional series appliances (refrigerator, stove, microwave, dishwasher). I gotta say ever since I had them, I have always had issues with them. You would think you spend over $3,000 on appliances and they would last over 4-5 years. First, the refrigerator started acting up, then 2 heating coils broke on the flat-top oven. The microwave shorted out, and my dishwasher control board caught fire and almost burned my house down (Thank God, I was up and smelled it.). I contacted Frigidaire, and they took no responsibility at all. They told me it would be a few weeks and I would get some info in the mail. Needless to say, I never received it; and a second call to Frigidaire has the same outcome. Being in the customer service field, I say Shame on Frigidaire. I share my horror story with every customer I can. Theres no accountability, respect, integrity, or servanthood on Frigidaires part. With the customer service I have received, I will never purchase another Frigidaire/Electrolux product. Fool me once, shame on you; fool me twice, shame on me. I will not be fooled again by Frigidaire products. They received my payment once but lost a potential lifetime customer. When I am asked by others on what appliances they should purchase and which company will stand by their products, Frigidaire/Electrolux will be the one I tell them to stay away from. Not only will the appliances malfunction prematurely, but they are a safety hazard in your home. At this point, I have no Frigidaire/Electrolux products in my home (Craigslist free ad with warnings). My wife and I both decided they are not worth keeping for family safety reasons.

My range was purchased 10 years ago. I had no major issues. But spills penetrate through the seal of the door. There is no access to clean it off. My husband figured out how to undo the hinges and split it open. Even then it doesnt get clean and looks dirty all the time. Also while using recipes the Temperature and time never match. Need to raise it and cook longer than stated. Constantly adjusting.

I am so dissatisfied with this refrigerator, all the inside walls are cracking, and the storage boxes on the door break easily, I have used it for two years and its falling apart, please consider not buying from this company.

We were deceived, as consumers, in purchasing a Frigidaire Professional (fridge) in June 2013. In less than 3 years of normal use, the appliance broke down. Many parts associated with the low-pressure header to the heat exchanger, as well as the heat exchanger, had to be replaced. The cost of the appliance was expensive and not of quality. The cost of repair was also expensive, close to $700 CAD since it was no longer covered by the ridiculously short 1-year warranty of the manufacturer. We are taking the battle using legal action against Electrolux as we could not get any decent level of service from them or their accredited repair company (South Shore of Montreal). Not-so-professional. Be careful!

I purchased the Gallery Series of appliances. To date, the range, dishwasher and refrigerator have all needed repairs (the dishwasher and refrigerator needed repairs within 1 year of purchase). The latest is the stove... about 1 month ago the smooth top range began to smoke from the back of the unit near the control knobs and about a week later the stove began to beep and would not stop beeping. Now the stove will only heat to 200 degrees while beeping continuously and the oven will shut off, the continuous beeping continues.I contacted Frigidaire and was told the stove was no longer in warranty... that I could purchase the expensive Extended warranty for this product. I purchased the warranty offered and was told the warranty was sold in error and that they would not honor the warranty because this is now considered a pre-existing condition. The real question is Why does a basically new appliance not hold up to less than normal use and is broken down, considered USELESS after two years. This is a fire hazard and this company has no real interest in the customer after they sell the appliance to you. They do have a high interest in PUSHING their expensive extended warranties off on you as though they already know the appliances will break down within one to two years of purchase.

Bought a Frigidaire oven, Microwave and an Oven in 2011. Microwave: After 2 years cheap plastic handle cracked and broke - used crazy glue. Still works in 2020 but looks bad. Refrigerator: Just before warranty expired compressor broke - got it fixed but in 2018 fridge section thermocouple broke - using as freezer in basement. Never buying Frigidaire brand again.

I had Frigidaire microwave over the range at home. It only lasted 4 year. I had a professional technician over to examine. He found out the product is defective because of control board and magnetrod. These 2 key parts only last 4 years. It showed the poor quality of the product. I had to buy a new one. I used Frigidaire refrigerator for only one year, and one part (timer) got broken. I had to order a new part to replace. It costed me $200+ total for labor and part to fix it. I am not satisfied with Frigidaire brand and will not recommend anyone to buy the brand. The manufacturer (Electrolux in Mississauga, Ontario) had a terrible customer service.

We purchased a Frigidaire Gallery French Door Refrigerator six years ago from Howards. It cost us over $2000. In October 2016, it stopped cooling and freezing and we first noticed an SYCF code. We called Frigidaire and were told to order the control board which sits behind the ice maker. The part was ordered on Nov 6 and came after Thanksgiving! I was so mad and when I called Frigidaire, they refunded us for this part because it took over three weeks to get. This control board didnt fix the issue, so we called them back. It was recommended that we call a certified technician on their list. I contacted Riddle after speaking with Frigidaire. Theyre a certified repair service for Frigidaire. I called on Tuesday, Jan 3 in the morning and their technician, Ben, showed up that afternoon.After 15 minutes, he diagnosed the problem is that the switch board with two 5 amp fuses needed to be replaced. He said that he would call the following day to give me a price for the service and labor. For the 20 minutes he was here, it was a $79.00 service charge. I received a call from Ben the following morning at 10:00 a.m. stating that the cost would be $629.20 because he would replace the switch board (that he diagnosed the day before) and the main control board (below the refrigerator). I said THREE times that youre charging me for the main control board based on an assumption you have that it wont work because the switch board doesnt work. I said that isnt right since he didnt diagnose or test the main control board to see if it needed to be replaced. He is basically charging me for a product that may not be broken. The original cost was around $350 and now with this new bogus main control board, it totaled $629.20. AVOID USING RIDDLE who is suppose to be certified repair company for Frigidaire. I called Frigidaire and explained my experience with Riddle and ordered the main control board. The rep I spoke to pulled up the specs for this model and I clearly stated its the control board which sits behind the fridge, at the top left. I confirmed THREE times because he kept calling it something else. He assured me that it was the right item. About 7 business days later, I received the item and guess what? It was wrong.I called and spoke to Juanique, corporate manager on Jan 12, 2017 (remember, our fridge has been broken since October 2016) and she returned the incorrect item and shipped out the right part. She gave me 20% off and free ground shipping because of all my issues. As we waited for the part, we decided to buy a new fridge to avoid all the headache and future issues with this refrigerator.On 2/1/17, I called and requested an RMA number. It took over 10 minutes because the rep (April) could not locate the order. Their system is absolutely ancient and wastes too much time for the consumer. My experience with this location has been NEGATIVE. The customer service reps need more training, attitude adjustments. The two managers I spoke to were very helpful and actually fixed the problems created by their employees. Do yourself a favor, DO NOT BUY FRIGIDAIRE GALLERY FRENCH DOOR refrigerator (model #FGHB2844LF1). The ice maker broke two years into the purchase. We didnt fix it since we have a U-Line ice maker.

Bought an induction range at Best Buy while remodeling our kitchen. Purchase and delivery experience was wonderful. Because of construction delays it Sat in the living room for several months. When we finally took it out of the box we found that the extended warranty, recommended by many, had to be purchased within 30 days of product purchase. Called them and found we could still get it but had to pay an extra $25. Very disappointing. Asked for a supervisor and was placed on hold for a long time. She was very unsympathetic and steadfast in adhering to company policy. I hope warranty service, if needed, is better.

Keeps losing refrigerant. I have had this freezer for 4 and 1/2 years, the tech just left. This is the 3rd time it has needed service, all for the same issue. It has taken 3 to 4 calls before its “fixed”, at least until next year. Once a year I have to call them, this is just ridiculous, cause they do not want to replace their product. I will not buy another appliance from Frigidaire. It’s sad because it was almost always a good company before Electrolux bought them. Thing is I have a 22 year old Electrolux vacuum that I love.

Purchased a home in 2011. New appliances were in the home with the packaging still on - so they were never used. Turned on the oven on Monday to preheat. Came back to check on it. Fire started in oven due to broken heating coil. Have contacted Customer Service and have been informed that there is nothing that they can do for me since I do not have the receipts. It is not like they were left for me. Would think that they would be helpful since this could have burned down my home. Have been asking to speak to a Manager in charge but keep getting the run around. Will be emailing and calling every day until this is cleared up on their expense or I am going to the media and the Better Business Bureau. It is bad to see that there are others that have experienced issues that they do not stand behind their product or take any blame.

I bought the gallery series Refrigerator, Range, Dishwasher, Microwave on 11/18/2014. On 7/1/2015 the refrigerator (model# FGHS2655PF) quit working completely. I could not get anyone at customer until the next day and my service appointment was not until 7/6/2015 because they only have one service provider for the whole Cincinnati area. I had to leave work early to meet the repairman, only to have him say he needs to order parts and come back on 7/9/2015. Had to take off work again to meet repairman and to have him tell me he needs more parts and needs to come out again on 7/11/2015 to then tell me he cant fix it after 3 1/2 hours. The whole time that I talked to Frigidaire they did not care that I lost everything in my refrigerator (approx $200) or that I didnt have a refrigerator at all for the last 10 days. They still have to review whether they are even going to replace it. $1000 refrigerator lasted 7 1/2 months? What has happened to FRIGIDAIRE? They used to be the brand I sought out to buy.

My 3 months old wall oven has a broken seal on the inner glass door. Called these guys a couple months ago and its been a back and forth of he said she said. Basically they claim that this is not under warranty because it is considered a Cosmetic issue. How is a door malfunctioning a cosmetic issue? Arent the glasses supposed to keep the temperature at certain level? By the way, the company providing the services are asking for a part for the seal. UNBELIEVABLE. A SEAL for the door and they dont want to pay for it. WOW. For a 1500 appliance, they do not want to cover the cost to repair a damn seal. Make sure you think 5 times before you get something from them. Seriously. So cheap....

Both the bobs on my range and the handle on my microwave are wilting after only 6 months. The company did nothing to help replace during the warranty. They are both plastic and not high quality at all. I didn’t extend my warranty because of this:

Frigidaire Refrigerator Prof SXS - Never Again. Worst purchase ever made! This was a lemon from the get go but Frigidaire does not replace - they just continue to put on bandages. Every year since I have owned this piece of junk I have had to have it serviced at least once a year. I have paid over $600 for extended warranties thinking that eventually everything would be fixed. Boy was I wrong. Now it is leaking water (not from ice or water dispenser) but randomly down the right side of the unit even with the water spigot to the frig turned off. Two service calls later they still dont know whats wrong and in the mean time I have warped hardware floors (2nd time this frig has leaked) and no resolution. The only thing this refrigerator is good is displaying magnets. Once this years warranty runs out, this frig it out of here... and no more Frigidaire/Electrolux for me!

I purchased the Frigidaire Gallery oven-range 22yrs ago (Gallery series still sold) & it as well as my same brand/series refrigerator have been reliable with no component failures from the burners to timer to the oven warmer (and ice maker)-the oven-range retains a modern look & fairly easy to clean.

My range is 2 years old and have already had the bottom or the oven replaced 3 times because the porcelain on the bottom cracks, which then sends out a horrible smell and ruins your food. I receive no help from Frigidaire since it is out of its one year manufacture warranty even though the first time was only 4 months old. The Frigidaire company will not even talk to me. When I ask to speak to a manager, I am told their managers do not speak to consumers. My extended warranty is from Lowes; their service center only knows how to answer a question reading off a script. Now my electric board went out so again I go weeks without a oven. What happen to the day when the customer meant something to a business.

This is about the safety Issue with Frigidaire/Electrolux June 2007 microwave/fan above stove unit. Quite some time ago, the door unit became loose and progressively worse. The problem is that the two door hinges have become broken loose. There are no screws holding the hinge. It is either a cold weld problem or the pressure fit (similar to a pop rivet) has let go. This I feel is a serious product design flaw.

2 years ago we purchased 3 Frigidaire appliances, their French doors fridge model FPHB2899PF2, their gas slide in range and their dishwasher all in the Professional series. At the one year mark the dishwasher broke down and required replacement parts that Electrolux was aware of. The oven racks (3) are all approximately 1/4 inch too small. So when you put almost any weight on them they fall to the bottom of the oven. Best yet just shy of the 2 year mark the door ice maker died. We called Electrolux service who directed us to our local repair company who arrived at our house and spent 4 minutes and $100 to tell us that this particular Frigidaire fridge was garbage and that he has repaired or tried to many in his area. He told us ours was non-repairable. Long story short we daughter for numerous emails and calls with Electrolux to only end up with a partial credit towards a new purchase which would cover approximately 35% of the replacement cost. At this point we gave up. We did however reach out to Leons Furniture where we purchased the group only to be totally ignored! Needless to say we spend all of our efforts spreading our message.

Bought all new Frigidaire appliances for new house in Coeur dAlene, Idaho. Right away the refrigerator broke, making the freezer side super cold and the refrigerator side hot. Model number is FGHC2345LF. Freds Appliance (supplier we bought from) fixed it. This is a vacation home, so we are not there very much. Next time we came out, the same problem. Freds fixed it again (allegedly). This happened 3 more times, for a total of 5 repairs for the same thing, under warranty. They claim they replaced mechanical parts, electrical wiring, circuit boards, etc.Of course, as soon as the warranty expired, the same problem reoccurred and both Frigidaire and Freds Appliance told us to start paying if we wanted it fixed. Paid $583 to repair it. A year later, its broken again. Now they are saying its my fault because we dont use it enough! Seriously! They say it has electrolysis because Im not there with it. We leave the house at 55 degrees in the winter when were not there, and never over 80 in the summer. These are not extreme operating temperatures. Why doesnt the state attorney generals step in? I am going to request assistance from the Idaho BBB and State Attorney General.

On June 11, 2014 I purchased Frigidaire Air Conditioner - Model FFTA1422Q2 - Serial No. KK3 through P.C. Richards, which was delivered on June 19, 2014 and installed the following day. I completed and mailed in my registration on July 1, 2014. I used the unit during the summers of 2014 and 2015. I tried turning it on again on Friday, May 27, 2016 and the unit would not cool. On Saturday May 28, 2016 I called the Frigidaire Customer Service number 800-944-9044 only to get a recording to contact 2 different service companies, one in Laurelton, NY and the other in Deer Park, NY. Neither of these numbers were operational.I then called PC Richards Customer Service to find a repair service that handles Frigidaire units so that I would not void my warranty. They gave me Aid Audio & Television Service Corp. I tried reaching them but due to the holiday weekend I could not get through until Tuesday, May 31, 2016. Told them the unit was not cooling and the first appointment I could get was Friday, 6/10/16. When the serviceman arrived he said I needed a new control board and the office would call me on Monday June 13, 2016 with the cost. When I did not hear from them on Monday, I called them back twice and could not get an answer. I then contacted PC Richards Customer Service department and spoke with Ellen. She called and spoke with Soma who said that Paul would be back in touch with me. He called me later in the day and told me that it would cost me $416.00 plus tax for the part and labor, which included the $95.00 I had already paid for the service call. I told them I would let them know.I felt this was ludicrous and I then contacted Frigidaire Customer Service on Wednesday June 15, 2016 and spoke with Linda. She agreed and did not think I even needed a control board since it was operational, it just wasnt cooling. She told me the main control board would be $85.56, a display board was $52.41 and a control panel with overlay would be $23.51. She felt another service company should come and look at the unit at no charge if the problem was in the sealed system, otherwise I would be charged. She made arrangements with Petro Home Services to look at the unit on Monday 6/20/16. The service man determined that I had lost the Freon and needed to put in a sealant and replace the Freon. On 6/22/16 I was told by Kelly at Frigidaire that parts were being ordered at no charge.Petro returned on June 24, 2016 and took the unit out of the sleeve again only to find out that I needed a new compressor as well. At first I was told that the part was covered, but I would have to pay the labor charge of $500.00. I again called Frigidaire and spoke with Chanel who confirmed that I would not be responsible for any payments. The compressor was ordered (Part #5304476923). I have now been told by Petro Home Services that there was no ETA on this part. I again called Frigidaire on June 30, 2016 and spoke with Sandra and requested a new unit. She very blatantly told me that the unit was repairable, not replaceable.I wrote to Frigidaire telling them it has now been 6 weeks that I have been without an air conditioner, with my apartment reading 90 degrees in the middle of a heat wave. I am a senior citizen and cannot live in these conditions. I either need this unit to be repaired immediately; replace the unit with a brand new one or refund me so that I can purchase another air conditioner. I am tired of getting a run-around and need immediate action, otherwise I will purchase another unit and take action against Frigidaire.With no response I bought another air conditioner that is working beautifully. They finally came and repaired the broken one with a new compressor and freon and I sold it at a loss, but at least my apartment has been cool the rest of the summer. I would never purchase another Frigidaire product again and would certainly make sure my relatives and friends would not either.

Love this company! I have put this brand of appliances in two homes and I have had nothing but good luck. Only glitch was handle coming loose on convection oven, which was an easy fix. I purchased the Gallery edition with smudge proof doors which is great....no fingerprints ever.

We remodeled our kitchen with Frigidaire professional series. It has been nothing but problems. We are now on the fourth motherboard for the dishwasher in four years. We have replaced the drawers in freezer twice. We have replaced the motherboard in washing machine. The stove has also had several repairs.

Clayton NC. This Frigidaire Electric Range Model FFEF3054TS Serial # VF84808468 was purchased new in December 2018. On October 30, 2019 at 9:30 pm, the range glass door exploded. It sounded like all the kitchen cabinets had fallen off the wall. The range door outer glass exploded nearly 12 feet and was all over everything. The oven was not in use and have not been used frequently.Called Frigidaire the next morning. Technician came the next week. He said this was unusual and would recommend replacement of same glass! I advised this range door glass is a hazard and too dangerous to put back and risk another explosion. If someone had been in front of the door or near it when it exploded, it would have caused serious injuries. Told him to put same glass back was not acceptable. I call Frigidaire customer service and management said they would only replace same glass and give 3 months extended warranty. I would never buy or trust another Frigidaire product. Frigidaire has this problem before, looking at other reviews. Buyer beware.

I have been trying to contact Frigidaire about a problem with the ice maker in my less than one year old really expensive French door refrigerator. I have never gotten anyone on the phone. I finally got the company, Lowes, to send someone out to look at the fridge. They contacted Frigidaire and they said they wouldnt fix it and that its working properly. Im in tears over spending $2,000 on an appliance that is crap from a company that is cheap and wont answer their phone. I have no idea what to do at this point.

Purchased all new appliances in 2009. Last year the door hinges and the refrigerator broke. Found a good handyman to redesign and replace the hinges. The small burner on my stove turns itself on. Very rude Frigidaire rep says it is not under recall. Odd because the stove was repaired for the same problem under recall in 2009. The appliances are poorly made, customer service is terrible.

We purchased a matching set of Frigidaire Professional refrigerator, stove and dishwasher a few years ago. All are very noisy, but not consistently. This occurs on all 3 devices where it will simply start to make a humming or buzzing sound - sometimes soft and sometimes loud. At times almost a grinding sound. Granted some devices make sounds as part of the normal functioning, but this does not seem normal at all. I would never buy their products again.

I moved into a condo six months ago, all appliances were brand new. I used the self clean option on my range and noticed the glass on the door has stains inside where you can not get at. I called the company, they say the warranty does not cover this and that they would send me an email with instructions to repair it myself. I am an 80 year old widow, give me a break. Even if there was some way I could, what would stop this from happening again. How can Frigidaire stand behind this product? I am very angry at the manufacturing of this product, if I was able to I would get rid of this model. What can I do, what are my options, can anyone help??

Bought a new French door Refrigerator and have had constant problems with the ice maker. The refrigerator was replaced by Frigidaire and now to find out the replacement was 2 years old and has the same ice maker problem. They call out repair companies that have extremely rude employees and problem cannot get resolved. Never can get the same customer service representative on the phone so have to repeat the same issue over and over.I am considering putting the refrigerator on the front lawn with a big sign on it. This will be the best advertisement. Frigidaire tells me they have a bulletin on the ice maker being bad but can never seem to find a way to correct it. All I want is my ice maker repaired so I do not have to keep buying ice and explaining why to guests. I do not feel with a refrigerator only 3 years old I should be having to write this complaint. If Frigidaire knows they have a problem with these ice makers they should just step up to the plate and make it good.

I purchased a Frigidaire dishwasher on 10/9/2017. Installed on 10/6/2017. On 3/1/2019 it wouldnt pump out the water. Disassembled found impeller on pump was shattered (made of thin plastic). My last dishwasher lasted 21 years without a problem. It was a Maytag. No more Frigidaire for me. They were well respected in years gone by. I feel any appliance should last at least 7 years.

Wow, where do I start? Six years ago, we renovated a house and bought all new appliances. Lowes was having a sale on Frigidaire, so we chose all Frigidaire appliances (refrigerator, range, microwave, dishwasher, washer and dryer). Almost immediately, we had a strange issue with the refrigerator. If you put items, i.e., sodas, on the bottom shelf, you cant open one of the crisper drawers. The weight of the sodas pushes down and prevents the drawer from sliding. Very poor design.About a year after the purchase, the dishwasher stopped working. We called out the repairman and the motor had gone bad. He said there was a series of motors that were bad and Frigidaire replaced the part for free but we still had to pay for labor. Also, it takes a long time for the stove to preheat. It takes 20 minutes to pre-heat to cook a pizza for 20 minutes. It is quicker to have a pizza delivered!Year three, the dryer stopped working. The main circuit board was burnt up. We were told it was not worth fixing and we had to buy another dryer. (We did not buy a Frigidaire). Now we are on year six. The clear coating that stops fingerprints on the stainless steel is wearing off both the microwave and refrigerator. This looks terrible. So, when we spend $3000 on appliances, we expect them to last more than 6 years. We are now faced with the thought that we will have to replace everything again. Poor design, unreliable, poor longevity, and looks terrible after a few years. We will never buy another Frigidaire product.

We needed a fully functional, energy efficient refrigerator for a tight spot in our small house, which we bought 15 years ago. We did not want bells and whistles like an ice machine, although this fridge does have the capacity for one, door water dispenser, alarms etc. These items are just more to break, need cleaning and cause problems. We bought the 14 Frigidaire and it has been wonderful. Interior is roomy for the size, electricity use is quite reasonable. It is easy to clean and the gasket has held up well. The small size means that we need to use up leftovers, don't have food waste, and keep it neat. The price was right. Should we need to replace it, we will look at the same brand.

I am beyond FRUSTRATED with ALL of my Frigidaire appliances. We purchased our new home last year September 2020, ordered a new refrigerator, dishwasher, microwave and cooktop (all professional line) appliances in October/November 2020. Within 6 months we had to have ALL the cooktop, microwave and refrigerator serviced, with the exception of the dishwasher (knock on wood). Fast forward to this year, we wanted to stay with the Professional line since that is what we purchased last year. Received the brand new double wall oven this afternoon, 12/15/2021. Within 30 minutes of the installers leaving the stupid oven gives an Error Code message (F47). My husband has been on hold for more than. We have spent over $7,000 for appliances for them not to work!!!! We were told that the Professional product line was the top of the line appliances for Frigidaire. I will be writing the CEO Mr. Alan Shaw, the Board and everyone else about my issues. I will also be writing up reviews on all of my social media pages. This is ridiculous! I was about to go with Samsung appliances but decided on Frigidaire because I figured that I would have more problems with Samsung. I should have followed my first mind because I am beyond frustrated with Frigidaire Professional. And to make matters worse....its the week before Christmas! How in the heck am I supposed to host dinner with a busted oven!!!! If I could give a negative -5 stars I definitely would.

I purchased this microwave to match the Gallery range that I purchased while remodeling my kitchen. Big mistake. Within a few weeks of installation, we noticed that the preset cooking options were not properly calibrated - popcorn didnt pop, oatmeal didnt completely cook, meat wouldnt defrost properly based on the presets. It seemed like the unit was running at about 60-70% of the efficiency it should have. I called Frigidaire numerous times and they said that this is normal, try a different container to cook in, etc. Eventually, I was able to get someone that supposedly was in customer service that dealt with the engineering end of things. They said that a little variation in efficiency is not a big deal. I asked if their acceptable range would allow a microwave to perform at 60-70% of designed efficiency. There was a long pause and a lot of excuse making. They ultimately said that what I was experiencing was within the acceptable range of performance and they said that they would not send out a tech to evaluate the microwave. I called the local rep company and they said that a service call was going to be as much as $125 to troubleshoot the microwave. I called Frigidaire back a few weeks later and the same story. I called Lowes and they refused to help saying it is something that falls on the manufacturer and they refused to make a phone call on my behalf but offered the Frigidaire customer service number. Yesterday - 16 months after installation - 4 months after the warranty expired, it no longer heats anything up.

After two months of use the bottom of the oven started cracking and flaking off and the warranty department of frigidaire/electrolux refused to take care of it.

We purchased our stove on 7/29/21 and it was delivered and installed by 8/12/21. Used twice and the control panel shut off when I was using the air fryer! So far two service calls have been made and the stove is still not fixed. First service call was on 9/13. Technician didnt have parts and they needed to be ordered. Second time he came on 10/4, replaced the parts and it still didnt work. He suggested we talk to the electrician that did the wiring. Our electrician came out today and everything was good with the electric to the stove. SOOOO, I had to call Frigidaire again to schedule another service call. Its absolutely impossible to get through to customer service and when I did, I asked to speak with a manager and she hung up on me! So I called back and waited on hold again only to be told that the stove will not be replaced until deemed unrepairable! Again, I asked to speak with management and told, I would get a call back in 1-2 days. My next appointment to have the technician come to the house is 10/14!!! Its 10/5/21 and I still have no resolution for my $1800 oven! We basically got a lemon and Frigidaire isnt willing to step up and honor their commitment to good service.

Horrible! I will never buy another Frigidaire Product again. I have a 27 microwave oven in wall unit. I purchased the unit in June of 2009. In September 2011, the unit went out completely. Both the microwave and the oven went out. After arguing with Frigidaire for a while, I was finally able to have them cover parts to repair the unit. I had A&E Service repair the unit. They came out a total of 6 times. The first time, the person assessed the problems and had no parts on his truck, so he could not repair the unit. After Frigidaire spent over $800 in parts to repair the unit and 6 visits from A&E, the unit was finally repaired 6 weeks later. Mind you, I was not able to use my microwave or oven for 6 weeks. I have a problem with a company manufacturing a product that breaks after 2 years of use. There was a time when appliances lasted 20+ years. I understand companies wanting to make more money, but to manufacture a product that breaks after 2 years is ridiculous. Let alone the fact that they want you to purchase the extended warranty for repair, but that still costs them money for parts, supplies, gas and the customers time in having to be available for the 4-hour window for them to come out.

In May 2013 I purchased a Frigidaire Gallery side by side refrigerator, model FGHC2331PF7. I recently noticed rust on the back of the unit by the ice maker. When I researched this problem I found out Frigidaire has been aware of this problem as the unit does not have sufficient insulation. I contacted customer service. After a week of emails and providing all information requested the rep led me to believe Frigidaire would be taking care of this problem and I needed to provide my available dates so a tech could diagnose and repair the appliance. Now I am being told they will not be taking care of this problem and I am on my own. BEWARE and research any Frigidaire product you purchase because even when they are aware of a problem they will not take care of it.

I contacted a repair service recommended by Frigidaire. They checked the appliance and ordered parts. When they came back and removed microwave - found it was burnt out and notified the company immediately on 6/9/14. Told me if I didnt hear from Frigidaire in a couple of days to contact them with ref. number. I contacted Frigidaire after 3 days and was told by a lovely lady the paperwork is not processed yet but she will do it and give them a week. I called back a week later and was told by that representative they were waiting for pictures etc before they can process my claim. No one told the repair company or myself this was needed. Now I have to wait for these to be processed again. Repair company emailing today. Each time I called Frigidaire I had a minimum of 20 minutes wait to talk to a representative. I have gotten Frigidaire products in past and purchased the refrigerator and top oven at the same time as the microwave but I will not be purchasing any Frigidaire products again!!

I bought a refrigerator almost 2 years ago and have been having problems ever since. Ive contacted Frigidaire 3 times because my refrigerator/freezer was Not Cold and stayed warm. ALL the food was Spoiled that I had just Purchased (SO FRUSTRATING). Frigidaire has No Care or Compassion for their customers concerns. Same problems occurred 3 times and they still insist on trying to just Fix it instead of replacing it. DO NOT PURCHASE FRIGIDAIRE!!! CRAPPY PRODUCT AND NO CUSTOMER SERVICE AT ALL.

Went with Frigidaire gallery kitchen appliances, and everything is sub par. Dishwasher has broke twice, fridge also and now the stove quit working the day before Thanksgiving, 2 years old. Will never buy Frigidaire again.