We purchased our home in 2013. My a/c was out in August this year with bad coil which only 2 years and 2 months a/c system. I was told by Trane rep the coil part is not covered by warranty because is over 2 years. We have to paid a/c company full price to replace the coil. Now after 3 and half months later its go out again. Many people telling us the Trane coil part is not quality part, broke very easy in the short time. I am extremely upset with Trane a/c unit. House only 2 years old. Should not have such problems! Not sure there are people out there has the same problem as me? What advise someone can give us.

Purchased Trane HVAC system in September 2014. I live in Southern CA on the coast where air conditioning and heating is rarely needed except for unseasonal cold and hot days. Went to turn the AC on in July 2018 and it did not work. Ultimately determined that there was no refrigerant/coolant in the unit. Was also told that there have been ongoing issues with the Trane unit/components breaking. In my case it may be the coil component. At a cost of $550 the unit was refilled with refrigerant and a sealer with the hope that the sealer fixes any potential leaks. We will see. I would not expect a central air conditioning unit that is rarely used to break down after 3 seasons of use.Updated on 09/29/2018: Two month update - the AC unit is not working again. The house is not cooling down. Grrr. I will update again after service/repair technician comes.

I installed a Trane residential HVAC system in my home in 2012 and strongly encourage anyone looking to replace their home HVAC system to look anywhere else but at Trane. The system has broken down a number of times and recently the igniter switch has burned out three time in the past month. The installer cannot find the reason and now I am told that I have to replace a board with a cost in excess of $1,000. This is after replacing the igniter switch twice at a cost or $200 per switch. I called Trane and all they could tell me was that I am out of the warranty period. Clearly Trane does not stand behind their products. Pick another manufacturer and avoid Trane.

I really like my Trane dealer. But… The dealer advised me that Trane is not the Trane of old. They have issues in quality and design. I need two new units and am considering Carrier or another brand. What is worse is that the customer service reps are terrible. One last comment. Before you spend a lot of money on a new HVAC system you should air seal your attic. Remove the insulation and seal every hole and joint where the drywall touches wood. Do not add insulation on top of existing insulation in a leaking attic. I spent an extra $2k to do this and replaced the cardboard rafter baffles with corrugated plastic ones from DCI. They are great and brown recluse spiders don’t like plastic. The result is that my cooling costs was reduced by at least 30%. The existing HVAC system now runs less and should help reduce the maintenance cost of a new system.

We installed 2 new air conditioner units the end of January 2015. We paid over $12,000 for the new units and installation. In a service inspection performed June 2016 it was found one of the coils in one of the units was leaking refrigerant. The cost to repair this was $1028.32. Per Trane/American Standard even though the units were only 18 months old they would not cover the repair under warranty. The company that serviced them said they have seen several of their new units fail the same way as ours. I would not recommend their product to anyone at this point. They dont stand by their products.

We built our house in 2010. Moved-in in Dec. 2010. In July of 2014 one of the Trane a/c units stopped working. The problem was apparently a bug crawled into a circuit box, fried itself and the part which was replaced by the a/c technician with a new circuit that was fully enclosed so it could not happen again. (Nice work on the design Trane). Sept 2014 another a/c stopped blowing cold air. The repair Technician said that the starter went bad so thats why the compressor was not working. So now another large bill to repair a 4 year old Trane a/c unit. $400 a few months ago and now $700 +. Not so happy with Trane right now. Of course none of the parts could be warranted. If youre looking for a dependable A/C, maybe you should bypass Trane.

Im a HVAC Tech that has been installing and repairing equipment for 29 yrs. When buying a new HVAC unit, its like buying a car. You never know when youre going to get a lemon. If I have problems with repairing a Trane unit, the only option that I have is to call Trane Tech support. In 29 yrs, I have called them a handful of times and never have I talked to Tech support. I have left messages and in 1 case they have called back 2 days later when I wasnt in front of the system to check what they asked me to check. I install and repair units and Trane has made the list of units that I wont sell or recommend!!!!

I paid USD 5500 and had a brand new Trane HVAC installed in 09/2012. In Jan 01/2017, it stopped heating, my installer said the Coil was leaking, then under 5 years manufacturer warranty, I paid 600 labor for a brand new coil replacement. Then last month in 06/2017, it stopped cooling again! The same installer found the coil leaking again! With 2 days, Freon dropped off to almost 0 level. Then under 5 years manufacturer warranty, I paid USD 430 to replace another brand new coil. I called Trane and reported this issue after the 2nd coil failure, surprisingly the customer service guy named Alex offered me $67 to help me pay the repair. I was amused!!! $67 to help pay the fix?! I felt kind of he was trying to close the case using a small quick amount of money to zip my mouth. Honestly speaking, I am a busy single mom, dont have interest and time to make money in this way. I never thought of the reimbursement until one of CS reps mentioned it. More important, I just wanted an explanation and apology, cause we stayed in FLs coldest winter time without heating for a week, and suffered another hot week in FL summer without cooling, within 5 months apart!!! This was really frustrating! More frustrating is because this unit is TRANE, a 5500 bucks durable product! After the explanation with Alex, he doubled the reimbursement to USD 114, then I mentioned the first time coil failure, he doubled the amount again!!! I was totally confused again! I asked whats their reimbursement standard. He said they didnt even have it! So I requested to talk to his supervisor. The lady named Sylvia ** called me back a couple of days later, and blamed me I didnt do maintenance job before. I had another leaking fix for this AC unit in 2014, paid 75 bucks to repair it. It might make sense so I decided to took the responsibility for the first Coil Leaking failure in Jan 2017. However she still couldnt explain the second coil failure, continued to blame me its my fault. She did not apologize, instead denied this is a defective product and argued the product had no problem, even after she talked to my installer, who has 30 years AC experience and addressed the defect issue. The lady was rude, lacked CS skills. She refused to give me an apology from the beginning, really made me concerned TRANEs customer service. I requested her supervisors contact, she argued she had not, the letter if I wrote, would come to her any way! If I didnt agree on the offer, she would withdraw the offer and close my case!!! What a threatening CS rep!!! Anyway, I had no choice and accepted their USD 217 offer, however I would not trust TRANE, claimed to be the most RELIABLE AMERICAN product any more!!!

We have a TRANE ductless mini split 2 ton heat pump, installed & sold by D&B HVAC Heating & Air out of Branson, MO. We have had SO MUCH trouble with this unit. It runs water all the way down the wall. They replaced it once & it is doing the same thing again. D&B keeps telling us that We are the only ones that have ever had any trouble with this type unit???

After a few years I had to replace the condenser motor and it was not covered. It should not have went so early. You have to keep up with changing the filter and keeping the condensation pipe clean. You must do this on all AC units.

My first 3-Ton Trane 18XL system installed in December of 2004 lasted until May of 2018. I live on an island and so my condensers are exposed to harsh conditions, even so my old system never stopped until the condenser coil sprung a leak on a copper to aluminum factory swaged joint. I replaced the system with a new XL 18i condenser and a TAM9 air handler (AHU). This new AHU lasted from May 2018 to December 2018 having developed a leak on a factory welded u-joint. My dealer in Miami was kind enough to provide a new coil under warranty but Trane would not pay for the shipping and wanted me to send back the defective coil back at my cost. The new AHU coil installed in late March 2018 and lasted until late May 2020 and failed the same way as the first. My dealer was swift in getting me a warranty replacement again but said Trane offered no comment about why the same failure happened. My dealer also noted several other failures of the same nature on AHU coils he supplied over the past year. This is very concerning to me as my previous Trane units seemed unstoppable. Now I think it is time for Trane to change its slogan to Trane stops every year. Ill be looking for another brand if this one fails within the warranty period.

We bought a BIG 5000 sq. ft. 5 br/6 1/2 bath house in foreclosure to renovate. We put 4 brand new, high-efficiency Trane central a/c units because wed always heard Trane was the best and thats what we wanted: pay a bit more than the rest upfront, but get the Best so you wouldnt have to worry as much in the long run... Apparently with the new high-efficiency units, it doesnt quite work that way... We had the house 9 yrs: for the 1st 7 yrs, there literally was not any 6-month period that 1 of the units did not require significant repair service; sure the parts were covered, but not the service calls - it cost us a LOT of extra money.There was a BIG lot next door and a brand new house was built while we lived there. The new owner put in all new Trane units. For the 1st year or 2, there was an a/c service company at that house almost constantly: he and I used to text back and forth rolling our eyes and shaking our heads at whose Trane system was the crappiest. All the service technicians concurred that Trane USED to be the hands-down best, but that things had changed at the top and they were now quite mediocre.

I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.

On May 23, 2016 I had a Trane 3 Ton, 16 SEER Condenser & Air Handler installed at my residence. This system uses R410a. On July 25, 2016 the units were no longer cooling, so I went outside to see what was happening. When I looked into the condenser unit I saw that the top of the compressor was cherry red so I disconnected power and called the installer. He came the next day and put some oil in the lines stating it must be a bad TXV valve. So I asked him to get a new one and he said that would not be necessary the oil did the job. It ran for the remainder of the summer.On Aug 15th 2017 the compressor started banging, going on and off, and water was coming out of the emergency drip pan PVC line. So again, I called the installer and he said given what I said happened he will order new parts; compressor and TXV. WELL it is 4 weeks now and still no parts. Call the 800 number you say? I did 5 times, I have a reference number. I know them by first name. Their answer; We understand you are upset. They cant get the parts, WILL NOT replace the units and will not give me my purchase price back. So whats a person to do? NEVER buy a TRANE - they continue to field defective units full well knowing they will break down in less than a year. And from I have read in this column, I am not that confident these replacement parts, should they ever arrive, are not going to be a permanent solution. It important to remember this system failed in less than 2 months of operation.

All dates are estimated. Back in 2009, we had Vailes install a new Trane Heat Pump (outside unit and Air-handler in attic) along with all new flex duct work. After a full summer of running the unit - the dirty-sock syndrome smell came about in our upstairs. We called Vailes and they brought their Trane Rep, Ken **, out to investigate. He tweaked some of the duct work and airflow (speeds) on the air handler and also coated the coils so that it would not make that smell. He also redesigned the ramp so that water would not flow over the ramp...Everything seemed okay - until we had a Mold specialist check out our entire house. He found Mold in the Trane air handler and in the duct work. He found no other issues with the house. We contacted Vailes and shared the Mold report with them. They came out and looked and took pictures to share with their Trane Rep (Ken ** out of Richmond). They came back with a solution of cleaning out the air handler for estimated $500.00 and installing a UV light for another $1,000.00. I replied back with the following request to Vailes: Our game plan is to counter with: to have a Trane Rep come out and look at the situation. Possible solutions: Air flow is set incorrectly (after talking with other large heating and cooling companies). Another red flag: Having 3-4 degree variances in rooms upstairs. Some rooms have an extreme blast of air flow (especially in the winter). Our home was inspected by a professional environmental technician and the house is clean. The only issue is the air-handler in the attic.After discussing this situation further with my wife, father, Riddlebarger, and Landis Heating, they all suggested that Trane should come out and redo/check the air flow. They also think it could be a potential trunk issue as well. I was going to have my wife run with this but I dont want to add anything else to her plate. Will you please contact Trane again with our circumstance? We need to fix the issue and I would like for Trane to be there.Vailes shared this request with Ken ** (Trane Rep in Richmond) and Ken replied back to me with the following: The mold that is growing in the home is a product of the environment that the equipment is in. The Trane (or any other brand equipment) does not produce the bacteria; it already exists in the structure. The effort that needs to be put in is to address the source of bacteria whether it is infiltrating form the crawlspace, attic, basement, windows, fireplace, sewer system, or from the people that live in the house. The bacteria growing in the AHU is happening because it is a nice environment for it to grow (warm and moist) depending on the season but it is not the source. There is nothing that Trane can do to address the structure or the infiltration to the home. Vailes has made some suggestions about accessories that can be added to a system to help manage the bacteria (UV lights, and electronic air filters); these may help reduce the potential for growth in the unit but the bacteria will still be in the home.I was not satisfied with his response so I brought in several other HVAC dealers to analyze the situation. They have all pointed to the duct work and airflow. I could get another HVAC dealer to redo all the duct work but that puts me in a major financial crisis. I feel like they (Vailes and the Trane Rep) should have looked at the situation closer. Obviously, they knew something was wrong from the start when they coated the coils and redid the airflow and ramp shortly after it was installed. I feel like the coated coils only masked the issue. For some reason, we are getting mold in the air handler. Any suggestions? One particular HVAC dealer said that he firmly thinks it is the duct work - because the duct work going to the returns are the biggest he has ever seen on a ton 1/2 unit. He also said there is no trunk line (all lines are coming straight out of the small boxes on the air handler...). Hearing from 4 other HVAC dealer that they think it is the duct work - tells me something. I am meeting with two other HVAC dealers this week as well to see what they think. But it is very disappointing having to go to other dealers to fix this problem. We turned the unit off once the mold was found (back in April). I have a wife and 4 children and need to place some urgency on this.

Our unit isnt 2 years old yet and the coil is leaking. They have no idea when the warranty part will be in. We paid $554 to have them come out, they tried to fix it to hold it over until the parts came in but it lasted 24 hours. Now we have to pay for a part that isnt covered under the warranty. The slogan Nothing stops a Trane is true. A Trane stops a Trane HVAC. Very dissatisfied. We went with Trane thinking it would last longer and have no problems.

Moved into our new home and had a new Trane HVAC System installed two-years-ago. About a week ago, my wife and I noticed that the heater began making a rumbling noise when starting. A couple of days later, the rumbling startup noise grew worse and became a constant loud noise resembling a playing card in bike spokes. We called the authorized Trane servicer who installed the unit in our home. The technician told us that the Blower Wheel broke away from the hub and needed to be replaced. The technician told us that we would be responsible for troubleshooting and labor cost to replace the part. After reviewing the Trane limited warranty; it is just that, very limited coverage for their obvious unreliable product. Ive owned several homes in my lifetime and never experienced a near new unit fail in such a short time. This is not the time have our heater breakdown when a historical cold front (single digits) is on us. The Trane model for this issue is 4TGB3F48A1000AA. After reading about similar failures to others, we are researching to locate a more reliable product and company.

I bought this unit from an online dealer. Had it installed by a licensed technician. Ran great for 3 days. In heat mode the coil caused the electrical panel to condensate, shorting out the control panel. Trane says because it was not installed by one of their DEALERS the warranty was null and void. I am very dissatisfied with this product and will tell everyone I know how Trane will not address the problems with their design flaws.

We purchased this Trane about three years ago and very happy with it so far, it cools, almost too cool sometimes and I love the warmth in the winter. The installers put this on the roof so it is out of the way so no one will trip over it going around the house. I have had no issues with it at all. When this was put in the installers had to put in vents in the ceiling which makes a nice cool house, we only had floor vents before; we had a furnace and window coolers and this took care of both items. Because of this purchase we purchased new windows, nice additions to an old house.

My issue started on November 18, 2015. I have had a non-functional heat pump for over 8 months now. Initially bought a new High Efficiency Furnace and Heat Pump from Gary at Southwest Heating. Very satisfied with install and workmanship. I did find out a work permit was not pulled, not sure if they are required in Elbert county, but most HVAC contractors will pull a permit regardless to cover their butts. Everything worked fine for a year and a half. Then we had a snow storm along with a power surge and my Heat Pump quit working.Called Southwest for service and they sent a guy who told me the disconnect was bad so it was replaced. Once I found out it was more than the disconnect I called Southwest again and another tech came out. Told me my Heat Pump compressor was bad. He said he would start paperwork for warranty since the unit was 1-1/2 years old and still under Tranes warranty for 10 years. Paid for my service call and 3 weeks went by and no word. I called Southwest and lady answering did not know a thing and would get back with me... Really. She did get back and said she was sending out Mike the owner to give me a quote. Mike came and did not know thing, he asked if his company installed it, or he pretended not to know a thing. Anyways, he called his tech and confirmed with him the compressor was bad. What does Mike the owner do, he quotes me $8000 for a new compressor unit and does not want to talk warranty.He tried calling the Trane Rep and said he had wrong number and would get back to me. One day went by no word, I call the office and talked with lady answering phones and she said I just missed him and he would call me in the morning. Never heard back from Mike the owner. Called another Trane authorized dealer (Parker Heating & Cooling) and had their techs come out. They spent hour and half diagnosing the Heat Pump and told me the compressor was fine, it is a circuit board. Cost of circuit board is $383, upon installation it was not the circuit board. The owner of that company did not want to talk about my 10 year Trane warranty and he quoted me $3000 just for the compressor and $4900 for the whole Heat Pump unit.This owner flat out said that doing warranty work does not benefit his companys bottom line and could care less about the warranty. Give me your credit card over the phone I will order and have it installed within a week. I said no thank you. I contact Trane consumer affairs submitting a ticket. I was contact by a representative 3 weeks later and was told he had contact both companies I have been dealing with. SouthWest Heating is sticking to their lie that it was hit by lightning so it will not be covered by warranty. Parker Heating told the Trane rep they would provide a labor estimate and file the warranty paperwork. A week has gone by and no response from Trane.There are wild fires in Colorado causing smoke and I am asthmatic and would really like to close my house up and run the AC, but I cannot, so there is a health issue now as well. It appears that Trane has done something around how they deal with warranty work with their Authorized Dealers which does not benefit the Trane Dealer. This approach puts the consumer in the middle taking the brunt of issues. Even though you have a 10 year warranty it not worth anything. Wish I would have not bought Trane, they used to be a good company along with product.

If youre looking for HVAC equipment, youve probably heard the Nothing runs like a Trane commercials. Well, my experience with them differs a bit. Their slogan should be Nothing RUINS like a TRANE... ruins your reputation with your tenants, ruins your day, ruins your familys holiday, and ruins your bank account. My system, which SHOULD HAVE BEEN IN WARRANTY cost me almost $2000 to fix due to a defective A coil, and TRANE weaseled out of their warranty and stuck me with the bill. If youre looking for HVAC equipment, do yourself a favor... dont believe Tranes advertising hype and choose a company that will truly stand behind their product. I contacted them through their website, explained what had happened, and a week later, got a machine-like call from a minimum-wage customer service agent who obviously couldnt care less if I ever bought another TRANE system and refused to even consider my warranty claim. Needless to say, Ill NEVER spend a dime with TRANE after this experience and I strongly suggest you heed my warning and avoid them like the plague.

XL18I AC system - Purchased and had the unit installed in Dec 2007 in a new house. The first year I went through a summer 2008 it did not cool properly. Had to configure the temp shutoff in the attic unit. The 3rd year 2010, had to replace the circuit board in the blower/condenser coil in the attic. The 5th year 2012 had to replace a relay on the blower/condenser unit in the attic. The 6th year 2013 the capacitor had to replaced in the outside unit. The 7th year 2014 the capacitor set had to be replaced again. The 8th year 2015 the condenser coils had to be replaced along with the expansion valve and refrigerant. This year (the 9th) 2016 I have had to have service person in again. He originally replaced the switching valve and the expansion valve and it worked the weekend and then went out again. Service person came in and pulled the expansion valve and it was plugged with trash. Installed a filter drier and is still not cooling. This is the biggest POS I have ever owned in my life. Warranty is about to run out and I have had it. Labor and freon cost are killing me.

My unit is 4 yrs old & the condenser coil broke. It has cost me $1200 for Freon & repairs. Called service to explain and ask for help since my unit is so new. Well, I shouldnt have wasted my time. Woman in dept was actually rude! They will do nothing to help you and I am a senior and live in poverty but that meant nothing. Dont buy Trane based on their reputation because they dont live up to it!!!

We purchased a new Trane heat and air system for our home nearly a year ago. We wanted the best and top of the line so we wouldn’t have to worry about problems. Paid a high price for the package for our up and downstairs. Within 3-4 months we realized we had an odd smell coming from the vents and after several visits we find out both units had Dirty Socks syndrome (Yep that’s for real). After several visits and attempts to fix this bacteria growing on the coils, they had to replace coils on both units with epoxy coated coils. Thinking now after 6-9 months of problems we should be good, a week before our warranty was up the condenser for the upstairs unit went out and Trane wouldn’t replace the entire compressor unit, only the condenser, so our heating and air company, knowing all the problems, replaced the entire compressor unit at their expense! We would never buy another Trane and will never recommend them after this experience!!!

We bought a Trane heatpump/a/c unit in January of 2019. A valve in the unit failed in less than a year. Although the specific valve was covered under their limited warranty, the parts that are associated with the repair for this specific problem werent covered. Even though our installer did not bill up for labor, we still had a bill of $1033 for a unit less than a year old! As it turns out, there was a class action lawsuit over that same valve for units purchased from 2014-2018. Apparently, they havent solved the valve problem, but cleverly, specifically now list those very parts as excluded under the warranty. Never buy a Trane, they dont stand behind their product and apparently dont test it well, either, even though it states that they do on their website.

Published on 02/20/2020: Despite paying top dollar for 2 variable speed units, I could not get anyone from Trane to respond. Customer service was no help at all and just referred me back to local installers who was equally unhelpful. Trane appears to be more focused on commercial not their residential customers.Original review: All I wanted to know was whether a backup generator I was considering was compatible with my recently purchased TRANE HVAC system. Was told TRANE does not provide technical support for residential consumers.

Absolutely horrible product, customer service and shady warranties. We purchased a Trane HVAC system, XL90 furnace and a 2 ton AC unit in 2009. It is used a couple months out of the year at a lakefront house in Chicago and was installed 6 years ago. Warranty paperwork says 10 yr warranty. Trane says 5 yr. We are stuck with an inoperative system. It is now August and Trane Customer Service has yet to warranty their product. We are left without an AC unit again this summer - installer wants $4000 to replace a 5/6 year old unit. Trane wont cover compressor or condenser or other failed parts. There are better manufactured HVAC units out there. DONT BUY A TRANE. They do not warranty their products and there is a huge amount of built in obsolescence.

In 2017, I moved into a brand new home equipped with a Trane HVAC unit. Approximately 30 months later, the air conditioner failed. I was told that the condensing unit, a major part that normally lasts for ten years or more, was defective; that although the part itself was under warranty, the installation labor and coolant replacement were not and that a repair would cost close to $2,000. I was also informed that Trane and their dealers knew they had a problem with their condensers beginning in 2014 but continued to sell them and, as far as I know, based upon the experiences of others, still do. When the problem first occurred, Trane reimbursed the customers affected but eventually stopped the practice when it became apparent that there were so many claims.Like many of the reviewers, I was given the runaround by Trane customer service. Each time I called, I was asked to repeat all the information I had already provided as though the call was my first. I was assured over and over again that my case was under review but it was never resolved. When I asked to speak to a supervisor, I was told that it was not possible. In short, my experience with Trane customer service was probably the worst experience I have ever had with any company. There are many HVAC brands worthy of consideration. Trane is not one of them.

I purchased a new Trane system XL16i May 2015. This May (2016) the unit was not working properly. The company that installed it first said it was the reversing valve that was not operating properly so they had to install another one. Then it still was not working properly and they said it was the compressor now that had to be placed. We have been w/o a/c for over a week now. The installer ordered the compressor from Trane and it will take 5 days to get here another weekend w/o air. I called Trane and was informed that 5 days is their standard shipping. If it was longer they could expedite. I guess you can stop a Trane!!! Terrible customer service from the manufacturer and a 1 year old unit that had two major parts fail within a year!!!

After having over a hundred TRANE HVAC units installed by ZIRO and distributed by TERMO SERVIS, we had to replace all these rusted units (see attached photos) that were manufactured by Ingersoll Rands Kolin, Czech Republic manufacturing facility. These TRANE units were examined by a court-appointed expert who concluded that the manufacturer Ingersoll Rand used inferior quality materials in the manufacturing process. After only a total of less than 20 months of cooling activity, we had to replace completely over a hundred TRANE HVAC units due to corrosion. The most disappointing part of this entire process was that nobody from Ziro, Termo Servis, Trane nor Ingersoll Rand contacted us to find a solution to this serious problem. Even after receiving the report from the court-appointed expert, none of the above-mentioned companies (Ziro/Termo Servis/Trane/Ingersoll Rand) contacted us. Definitely zero quality and evidence that it doesnt take much to stop a TRANE.

I find it hard to read all these negative reviews about Trane. I am Canadian and sell and install Trane furnace's, A/C, Heat pumps and air handlers since 1991 with very little issues at all. I sell a 10 year parts and labour program with every piece of equipment just to make our customers more comfortable with the equipment and if it is required it protects them from any charges for 10 years. I am thinking that the installs that I am reading about are not done to manufacturer's specification which is very important to follow or the equipment will not work properly and or the installers are not properly trained or qualified. There are contractors here also that are not qualified and only care about getting your money, Trane will take away your dealership if you have continuous install problems.

We had a Trane heat pump installed 3 years ago. Even though it is still under warranty, it is still costing us a ridiculous amount of money in repairs, yearly!!! The fault has clearly been from the manufacturing facility but Trane will only replace the part. NOT labor... and NOT the coolant replacement which leaks out due to the faulty part! Our HVAC provider refuses to sell or install any future Trane units due to the ridiculous new policies, apparently the once solid company has been bought by bankers... and customer service and quality is no longer important.

I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year compressor warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.My service company was kind enough to wire past the defective compressor and now the unit is running on the high level compressor only. It is simply a matter of time before the remaining stage fails. I spoke at length with the Service Techs and both stated this has been a known, ongoing issue with this unit (in the HVAC community they replace these compressors on a regular basis!) and Trane simply ignores its existence... They (Trane) have a stockpile of compressors known to fail, a system (i.e. XL16i) with these ongoing, inherent problems which they refuse to address, and customers are simply stuck with their lemons! Where is a Class-action lawyer when you need them?

Im writing this review in regards to Trane air conditioning and heating unit that we purchased in 2015. Just after having unit for six months we had to replace the compressor unit outside. I continue to make calls to the installers of this unit regarding the air-conditioner not cooling. After coming to our house six different times to service the air-conditioner and installing Freon in the unit multiple times. We were told our air-conditioner now require new evaporator coils. The cost would be $995. I then decided to get another opinion of what was wrong with our air conditioner. Each person I had look at the unit had something different to tell me about what was wrong with it. I then decided to call the Trane manufacturer. They gave me a name of a Trane dealer teams. So I called them. They came out, told us that we needed to have the Expansion valve replaced. We did. That was $350, That didnt fix the unit so they had to do a complete unit inspection and have a trane support team tell them what was wrong with it. Now we need evaporator coils replaced. Now its another $950. This air-conditioner is less than two years old and weve had nothing but problems. Trane Will not stand behind their product. Do not buy a Trane.

10 years ago we had a Trane heat pump and indoor unit installed, we didnt buy the extended warranty because Trane appeared to be a solid brand. Literally each year during a/c season weve had to replace some portion of the indoor and/or compressor units. Weve had a circuit board short out because a lizard found a way onto the compressor electronics box. Weve replaced 3 master control boards in the inside unit and numerous other circuit boards and sensors. The system has not been reliable and has cost us as much in repairs as we paid for it originally. The Trane website talks about all the extensive testing they do but they seem to overlook basic things. It doesnt seem that we should have to replace this many electronics each time we start the a/c season.

I called TRANE because my TRANE HVAC unit was having problems but working. They said the technician will make only a diagnostic. That, last 4 hours!: broke my thermostat, turn off all the system and just run away, left me with 90 temperature inside the house at night. Before, my system was working 78 to 80 (when the technician arrived was 80). Now is totally off. Please do not trust them, more if you have children in this time of the year with this heat wave.

Excellent service and great staff, very friendly and helpful. I would recommend this product to anyone looking to purchase an HVAC system. Very efficient and does what it is advertised to do. I would follow the trained professional recommendations when deciding what size unit to purchase.

I purchased my home in 2010. The Trane AC was installed new in 2007. I have had issue after issue each and every year ironically at about the same time each year. I do not touch the unit. It is set for constant just about year round living in FL. First, it was a non-issue HVAC service call messed around with unit and said it was all under warranty - never got a real answer but the service call was $300. The second year it was the hi/low switch which cost me $300 in labor. Today, it is the blower again under warranty but labor costs are at $200. At this rate, I will have paid for this unit again before it should be time to replace it.

My wife and I purchased a 2500 sf. home in 2011 that was equipped with 2 Trane HVAC systems. The home was designed to operate with 2 systems to provide adequate airflow for both 1st & 2nd floors and to eliminate the excessive wear & tear of only relying on 1 unit to do the job. To this point, I have never owned a home that was equipped with a Trane product, but have always heard great things. We actually thought we were getting a little Peace of Mind because of the feedback weve heard about the Trane brand, but Peace of Mind was the last thing we received.Our opinion about Trane products took a turn for the worst last week when I noticed that the AC system sounded slightly louder than usual. My first instinct was to check the vents for airflow, which there was no cold ac coming out. When I checked the main HVAC unit, I noticed the lines were frozen (usually means low Freon or better yet, a Freon leak). At this point I called a reputable AC company to come out, fix the leak and recharge the system. When the technician arrived he began troubleshooting the system and discovered there was severely more problems with the unit than originally expected. When the technician opened the unit he noticed that there was excessive corrosion to the internal parts, which also needed to be repaired.After a full survey of my ac system the technician told me that I have 2 choices: Option 1, repair the defective internal parts which was quoted at $2,600.00 or Option 2 Replace the entire AC system for about $6,000.00. I called Trane to inquire about any warranty offering and the lady kindly informed me that my unit was not covered.Im not a detractor of the Trane brand because of the quoted cost of repair, I am completely aware of the Cost of Ownership and maintenance cost. Im a detractor of the brand because the product performance/life expectancy does not meet the companys product message. There is a certain level of expectations that consumers have when they spend their additional money for a premium product. Being a first time Trane owner and having had my first experience working with Tranes customer service, I can honestly say I have ZERO interest in ever owning another Trane. I will try to load pictures of my A/C system to accurately reflect its condition. Externally, the system looks brand new. Internally, well, that is a different story.

Purchased the new heat pump in 2014. It replaced a 25+ year old YORK system. Within a year the condenser developed a violent shaking and rattling during a storm. We called an American Standard recommended technician in our area and he said unit developed a leak. We got it fixed at our cost of $600. The unit also has a musty odor called stinky sock smell occasionally when we turn it on...It is disgusting so we installed an ultraviolet light again at our cost....Needless to say our other heater never had any shaking or smells. We contacted American Standard to try to figure out what the problem was with the shaking and smell. We got no answers and told us parts were under warranty but not labor... In 2019 the compressor failed, we replaced that to the tune of 1700 labor costs. A month later another part inside. Within a week a reverse coil part failed. WE contacted American Standard/TRANE to file a complaint regarding the unit and our costs to replace parts. We have maintained the unit and sent a 40 page pdf of a history of maintenance and repairs. So far there has been no response even though we have called several times to find out about our case. Lesson learned. Do not buy a new American Standard/Trane hvac.

Have had issues with indoor air handler letting condensate water run in our house. Had been worked on more than 6 times by two different certified installers and a Trane representative has been out as well. The original installer walked away and wouldn’t honor warranty or extended warranty that had been purchased. Had to pay out of pocket a second installer to come fix the issue which returned the following the summer again.

I am a HVAC contractor having installed Trane and American standard units for many years. So 3.5 years ago (this was the year they switched over from R-22 to R410A refrigerant... R410A is a much higher pressure refrigerant!) we installed a new Trane 2 circuit 10 ton condenser and air handler to cool a server room located in a 4 story building. After 13 months of operation the unit sprung a leak.. Trane said 1 year warranty was over so we repaired the leak, no charge to the customer. 2 years later another leak in a different brazing joint. 3 years later two more leaks on separate circuits and again on different brazing joints.. 3.5 years another leak... Finally customer had enough of their servers shutting down in emergency mode causing damage and customer loss.. We lost complete trust in the ability of this unit to hold a refrigerant charge. I stepped in again and installed a complete new condensing unit, crane rental, spot cooler rentals and all.... Thousands of dollars later I demanded Trane reimburse the cost of the new condenser and I would handle all other cost and rentals, they declined! The 10 ton Lemon is stored in the back of my shop at the moment (in case I need it for proof). Needless to say I have ended all sales of Trane and American Standard.

I built my home in 3/2016. In 5/2016 when it started to get extremely hot the a/c quit working. I called the repair people who said that the wires were not hooked up to the unit and that is why it wasnt cooling. About a couple of weeks later the a/c stopped working again. Again we called major heating and air and they came out the next day and said Freon leaked out because the solenoid caps were not on tight. Again they should have checked that when they came to hook up the wires. Then two weeks or so after that it froze up and quit working again.The same technician came out and said that there was a recall on the expansion valve that they supposedly knew about for months. He said he would come out the next day. Little did I know that would be several days later. When they came to replace the valve they then said that the compressor had frozen up. So being that this unit is only 6 months old I am very disappointed in the level of service that I have received from Trane and the major heating and air technicians. So have basically been without a/c for a good part of a hot hot summer. I have to say that if I ever have to replace my unit in its entirety I WILL NOT get another Trane unit.

We have a unit that was installed in 2005 to cool one section of our home by the prior owners and since buying the home in 2012, the unit has been weak but never failed to cool, just took a long time. As the home is large and has a large 2 story foyer, we thought it was the physics of cooling a space that was too large for the HVAC alignment in the home. Well, finally it stopped cooling a couple of days ago and..... it needs a new valve and new coil. Valve is leaking oil and we cannot adequately gauge how much oil is left in the coil so that may have to be replaced as well and at less than 8 years of age, that is really ridiculous - 3200 on a unit that is less than 8 yrs old and cost 7500 new. Most cars are better than this! Of course, not covered by the sham of a warranty they offer (allegedly 10 years but really just 5 years on almost anything that costs money to repair), and their service line was a complete joke.We went with a local, and reputable, HVAC company and the tech we got to come out said he was shocked how quickly the unit failed. After reading all the reviews on here, I am not shocked at all - Trane makes junk products and does not back them up with adequate warranties. Bottom line - we will be purchasing a Lennox or other brand unit next time. Trane will not be getting any patronage from our home again. Fortunately for our neighbors, they heard our troubles and cancelled an order with Home Depot for 4 Trane units and bought another brand. They are thankful we shared this information with them. If I have it my way, our whole neighborhood will avoid Trane.

We purchased an American Standard Gold (made by Trane with Trane customer service) HVAC system for our upstairs area in 2012. We did so based ratings and quality reviews. We had good Trane systems in our previous homes with no major issues. This current system experienced 8 breakdowns in the past six years with four this year alone. In nearly every case it was a different issue. I have paid more than $3000.00 in repairs in spite of having a 10 year parts warranty with the system. I have never had such failures of HVAC in any of the homes that I have owned over the past 40 years.

For our home we have purchased two Trane Air conditioners in last seven years. First one lasted only 5 years and I had replaced with another Trane Unit for upstairs bedrooms. It was big mistake. Second unit was installed on March 15, 2014. Annual maintenance contract was signed with installer. In last week of July 2015 AC compressor stop working. We have to sleep on the floor downstairs until new compressor was installed on August 3, 2015. July August are hottest months in Georgia. In April 2016, our air conditioner stop working again. Tech person diagnosed that indoor coil was leaking and it was replaced. Again in August 2016, compressor was stop working and we are without air conditioning in our upstairs bedroom for last 3 weeks. We are sleeping again downstairs floor for last 3 weeks.Thank God downstairs Tempstar AC unit still working next to Trane AC Unit for last 35 years without any issues. Now that is manufacture quality which I do not find in Trane Units that I have dealt in last seven years. I have to pay $160.00 for diagnosis. When I contacted Trane customer service at 1 800 945 5884 two weeks about their defective product and ask for replacement unit, I got around. They keep losing my supporting documents and I have to resubmit 4 times on email provided. Finally after two weeks, escalation specialist Jennifer ** contacted me to advise that company policy does not allow to replace unit and I have to spend my own money for labor cost. When I insisted then she offered me $500.00 maximum to repair unit.Any reasonable homeowner expect that their big investment in brand new AC unit would last only two years. Other brand name like my Tempstar still working after 35 years. My conclusion is based on my experience that Trane Units are manufactured poorly and lack quality control. Please do not buy Trane AC products, unless you want nightmare dealing with repair cost, discomfort and hassle with their customer service. The company does not stand by with its products.

I own my own home now for 20 yrs. The builders a/c was not to my liking, to many breakdowns, so I had a Trane installed. I now have it over 10 yrs and have not had one service call except for the yearly maintenance service to keep it running at maximum precision. The outside unit surprisingly, runs quietly, even after 10 1/2 yrs. If and when I have to replace my present A/C, I would definitely get a Trane a/c again.

We have a top of the line variable speed high efficiency Trane natural gas furnace. It is now 14 years old, but apparently nearing the end of its life. So much for the 20-year life expectancy we were told to expect when we bought it. We had to have the inducer motor assembly replaced twice within the first year of ownership - at least that was covered under warranty. 13 years later, we have had to replace the blower motor assembly in December 2014 for $800, parts and labor. Now, in March 2015, we have to have the inducer motor assembly replaced again at a cost of $900.00, parts and labor. The local HVAC service technician was able to get it running temporarily - bad bearings - while they order the part. Its been a brutally cold winter here in the northeast, so the furnace has gotten a work-out. We will be pricing new furnaces this summer - and we will not be buying a Trane. When the furnace works, we have been happy with the variable speed functionality. But the endurance has been very disappointing, especially since it was such an expensive furnace to begin with.

After much research, we choose an American Standard Heat Pump and Air Handler because of Consumer Report listing their product as top in reliability. Complete system was installed in January of 2016 by Speedy Air Conditioning of Port St Lucie, FL. Since that time, we have had three (3) evaporator coil failures and, last month, the compressor and condensing fan motor failed. This system has a complete failure in every aspect. We are requesting a complete new system, including heat pump and air handler, and were deeply disappointed when the request for a new heat pump, rather than a repair, was rejected.The dealers owner/manager, David Binder, has written that in almost 43 years of HVAC industry experience, I cannot recall ever replacing 3 evaporator coils and having also a condensing fan motor and compressor fail all within the first 4 and a half years of a system being installed, and hope this information will assist you in acquiring replacement equipment from the Manufacturer.

We are an a/c company and have to deal with Trane from time to time. Whenever we have to buy a part, exchange warranty parts or even purchase new equipment, we have to wait on the phone for over 30 minutes to be helped. And in their service stores, its about an hour wait. On top of that, they charge us marketing fee for purchasing their equipment. As if they are doing us a favor. There is no sense of urgency with this company. What a poor service.

Purchased an American Standard (owned by Trane) HVAC in spring 2017. In spring 2018, the AC was not cold. Technician diagnosed the problem: leaking indoor coil. He replaced and recharged it, then told me that the $545 for labor/refrigerant was NOT covered under warranty - only parts are. When he sensed my outrage, he explained he was on my side and told me to call Trane Customer Service. I did - case #**. They explained the warranty to me (as if I needed that), and I made it clear that it IS A JOKE. How can a company stand by their product when they are asking consumers to incur cost for THEIR MISTAKES! When the supervisor realized I was not going to stop complaining (no yelling, no cursing), she asked if there was anything else she could help me with, to which I answered you have not helped me at all, and then she hung up on me as I began my next sentence... DO NOT BUY TRANE/AMERICAN STANDARD!!!

I purchased a new air conditioner to replace a 18 year old one. They basically sold me a defective XL 15i. As soon as the tech started up the new unit I asked him why it shook so much. He said that is because Trane went to a 2 blade fan in it. I said that appears to be a stupid decision. For the next 3 years I had to keep tightening screws on it because it would squeak horribly and my neighbors would hear it. So I finally called the installers to have them check it out.After taking it apart they noticed that the fan blade was bent! There is NO way it bent on its own underneath the cover so I know it was that way from the beginning. They said since I did not get the extended warranty it would cost 400 dollars to get a new blade. I said it was like that from the day they installed it. They did not care. I called trane and they said since I did not get the extended warranty it was not covered. I said, Wait a minute, you sold me a defective air conditioner and you will not stand behind.. They said, NO.. So I am done with trane. Had to replace my trane furnace a few years back, went with Lennox!!

In April 2015 we purchased what we believed to be a quality XV20i “TruComfort System”. We spent $17,500. From the beginning, our electric bills increased during times when temperatures are below freezing. We have had sleepless nights due to the loud compressor noise and the system runs 24 hours a day at times. The coils ice up so badly that the ice build up extends out of the side vents and into the fan compartment. We have to resort to our emergency heat unit as the fan blades hit the ice and cannot function. We wait until the unit thaws out with above freezing temps. Our HVAC company has been out multiple times and says all sensor readings are normal and basically don’t know how to fix our problem. Again we have paid for multiple service calls, the most recent $294 with no resolution. Unlike others, I have not attempted to call Trane, as it seems impossible to get help. Our local dealer promises to take care of us, but my faith is dwindling. We work hard for our dollars just like the rest, and it is very frustrating to spend this kind of money on a product that does not live up to its name. It is like robbery.

We purchased a new Trane A/C 16 months ago and have had a few small problems. Now our A/C has quit working due to a coolant leak. Paid $349 for a leak test only to find out the leak is in the evaporator coils in the air handler. The part is under warranty but labor to replace it will be $999. I spoke to a Trane representative thinking they should foot at least a portion of the bill because if their product worked correctly I would never be in this position. They adamantly refused to consider even paying anything, intimating that it was the environment or installation that caused the problem. We had our last air conditioner 15 years before having any service problems and have barely made it a year with this unit. This will be my last Trane purchase.

I have been experiencing continual compressor failures with one of the four Trane units at my AZ home. Trane warranties the parts but not the labor, which is costing me a fortune (4-5 hours every time). The compressor that blew 8/1/13 was replaced in 2012 and new in Oct. 2004. Seems like Trane should bring me a whole new machine and cut their losses too. I am very unhappy with Trane and their support. Their products for HVAC dont hold up in AZ, and I will replace my units with another company as they continue to fail. Buyer beware!!!

Replaced our furnace and central air units in 2012. We purchased Trane from our HVAC provider...we had heard good things about them and had no concerns. First year, the unit worked fine. However, we had to have three service calls in 2014 because of cooling issues. We live in Wisconsin so we do not use the unit too often but three calls in the first year and half was nuts, not to mention the service charges we paid. About a month ago, we joked that we should turn the unit on just to make sure it worked and sure enough, we turned it on and 5 hours later, our house was two degrees warmer.Another call to the company we use who came out the next day and after checking the unit, told my husband that the coil needed to be replaced, and that while the part was under warranty, the labor would cost 1800 and take a couple weeks to get the part...the unit has been discontinued. Our other option was a new unit for 2100.00 (Trane would give us 300.00 off the new unit - big deal) We opted for the new unit, who would fix the old for that amount of money with no guarantee something else would go wrong. Now, every time I go in the basement and look at my new Trane furnace, I wonder what the future holds for us.....hoping we dont have to replace that as well. Very disappointed and will never recommend them and/or buy another Trane product. Personally, I think the unit was defective from the start and feel we have been taken advantage of.

Built a new home in 2008 and had a TRANE HVAC installed. The AC coil leaked and was repaired within the first year. Now the unit is 8 yrs old and I am told that both the AC coil and the inside attic coil is leaking. Repairs will cost as much as installing a complete system, according to Smiths AC company. Im now shopping for a more reliable brand. Hopefully with American made parts.

I had an old Goodman air conditioner that came with the house. I had it for 17 years and was still working. I upgraded to a Trane or at least I thought is as I was told that it was a good size for my home. The Trane broke 3 times in 3 weeks due to connection of the drain and I notice that this air doesn’t keep my room cold. I have to leave my door open and even like that it gets hot at certain times. My old one used to freeze me. I don’t recommend Trane. My nephew is looking for a new air and I mentioned to him what I have gone through and Trane is out for his home. I don’t recommend Trane. Thanks.

I purchased a brand new Trane A/C in July 2011. Now, a year and half later, my A/C stopped blowing cold air. I called out the A/C technician and he informed me that there is a manufacture defect in the condenser units coil. The coil rubs against another piece of metal to cause a hole where the Freon leaks out. My coils had actually 2 holes where the Freon was leaking out. They told me that the coil was under warranty but they would have to charge for labor and Freon and this would cost around $700. I contacted Trane and they told me that they have no control over the prices of labor. I told them that I understood that but requested them if they could get me an A/C technician that they would pay to have it replaced and of course, I have gotten the run around. There is an attorney that is doing the investigation for a class action lawsuit. I really think they have a great case. My other issue is if I pay to have the new coil replaced with the coil Trane sends them for free, who’s to say that I dont have the same problem in another year. Have they made modifications on their coil or is it the same design as the one that has already faulted? Trane needs to stop beating around the bush and recall these faulty coils. Otherwise, word of mouth will cause them to loose a lot of business!

I had my unit installed about 1 year ago and it has been running like a champ ever since. I got a 5 ton heat pump with the 2 speed compressor that makes it more energy efficient. The package was installed by a local company that was a wonderful experience overall and it includes a 10 year parts and labor warranty. We need a reliable unit since it gets in the triple digits quite frequently in Las Vegas. It is hard to stop a Trane!

Variable speed air handler manufactured by Trane has a motor failure after 11 years? Trane boasts about their rigorous testing yet with light residential use, my air handler motor FAILS??!! AND it is just beyond the 10 year warranty. Well isnt that convenient? This is unacceptable considering the amount of money paid for this product and the time and money spent in twice yearly preventative maintenance. I was hopeful that I was buying a quality product given the amount of money paid for my a/c system. I wont do it again and strongly urge others to consider Carrier or Amana over Trane. Expensive lesson learned.

I had a Trane Heat Pump installed January 2014. Initially it was quiet and shut off the same... quietly. Because the compressor is close to my living room wall and the handler is up in the bedroom attic, this issue is quite important to me. The air-handler revs up and pulsates before the unit kicks on and then since it is a two-stage unit, it does the same when it shuts off. Its very annoying when I am trying to sleep at night. The outside unit which is located on the ground outside the living room runs quietly enough until it shuts off. It shuts off very hard and very abruptly causing the metal unit to sound like someone just hit it real hard with a rubber mallet. And then it continues to vibrate probably due to the fact that the metal that is used is so thin it cannot absorb it, I am guessing. Ive heard it go off half way down the block when I am out front. Its kind of startling. I had a routine maintenance check this week and mentioned this to the repair man. He went out and drilled something and it seemed okay but for only two days. Now it is the same as it was before. As far as the air handler, he said that that was its way of talking to the outdoor unit and it was normal. Thats just the way they work he said. All in all, I wish I would not have bought this system. I also will, in the future, deal with a company that takes my concerns seriously and fixes the problem... right. I am stuck with this unit for a while now so I guess I will have to make the best of it... somehow. In the meantime, I plan on calling Trane tomorrow (good luck, huh, from what Ive been reading) to see what might be up. I also will be calling the service company to tell them their fix didnt fix the problem. On the positive side, this system does cool well and my power bills are lower which is a great thing since I live in the desert. However, it is definitely coming at a price... my rest and peace of mind and the peace of my neighbors. Their patio is on the side of where my a/c unit is located.

I am a HVAC service provider. I have a customer with a 3 yr old Trane unit under warranty. I ordered a replacement part under warranty. The part came in. I went to pick it up with the failed part at the local Trane supply in Chesterfield, Virginia and was told I still had to pay for a warranty part and would be reimburse later. They are fooling themselves if they believe that they have the best product and are engaging in false advertising when they say nothing can stop a Trane. The failure rate of their units are the worst in the industry.

I have 6 Trane units at my restaurant, 2.5 years old, I have had to replace condenser coil in one unit, no a compressor in another unit. Of course with commercial they only give a one year warranty, the units constantly back up with water. I thought I was buying the best, I have had 2 for their online thermostats go out at 500 a pop. Leaking freon, argggg, nightmare, I called the manufacturers rep about the parts going out on the systems and left with, Too bad so sad.

Im compelled to write my review about my experience with Trane and their authorized dealer YEAKLES HVAC out of Hagerstown, MD. First Yeakles completed the installation of a dual fuel (supposed) 16 seer heat pump and A|C system. Immediately I had concerns. The system just wouldnt heat my house in heat pump mode. As questioned the dealer he had argued everything is correct. Just give it time it will work. Anyway as I wait for this system to work. In January I call because again no heat in heat pump mode. He had sent a tech in. His own tech had told me my system is wrong. That his boss had installed a 5tn blower under a 4tn coil. Making it that the 5tn of air across the coil is cooling the system down not allowing it to heat up correctly. So I called Trane, file a complaint. The representative showed me documents that my system is not correct. His data showed that my 16 seer system is rated at a 14.5 seer. So you would think they would make their authorized dealer fix it right? WRONG! On March 1 Yeakles had called me confessing he had in fact installed the incorrect stuff. Great right. No, because within 5 short days Yeakles mind has changed. Even though there is documented proof. He had messed up. Yeakles is now refusing to fix it. What! Oh yeah and Trane has told me they have done all they could do. What! I thought Yeakles was your authorized dealer? Make him fix it! To my point, maybe you cant trust a Trane dealer.

This correspondence is in regards to an erratic and dangerous Trane service vehicle my daughter and I encountered Friday morning (2/12/2016) at 6:30 AM on US 290 at West 43rd in Houston, Texas. I was in the process of taking my daughter to school, the Duchesne Academy in the Memorial area, when we came upon a stalled vehicle in the right lane on the US 290 eastbound main lanes. As usual, the drivers in the adjacent middle lane took turns allowing vehicles from the blocked right lane to merge in. When it came our turn to shift over, the next vehicle intentionally speeded up to block our vehicle from merging in. When it became evident that our vehicle had already moved over before the van could cut us off, the vehicle behind us swerved into the left lane, accelerated past us, got in front of us and slammed on his brakes. For the next two miles the Trane driver continued to slam on his brakes, attempting to cause an accident.Although my daughter and I were not able to get the license plate for the vehicle, we did get the company name plastered all over the vehicle - Trane HVAC Services - Hunton Distribution, Unit 210. In having dealt with Trane personnel elsewhere in the country, I was always impressed with their courteous attitude and professionalism. Needless to say, my family and I are disappointed with the irrational and antagonistic Trane staff weve encountered in Houston to date. Presuming the driver of Hunton Distributions Unit 210 is representative of their staff in Houston, we will certainly think twice before having this service company work on our residential Trane units.

When I bought my house it still had the original Trane unit and it lasted 10 more years. That means it lasted 25 years. Naturally I thought I could trust them again for a quality product. I got the xr13 heat pump and hyperion air handler. From the beginning the air handler has been blowing massive amount of air out. The installer tried to get Trane to help but they said it was normal. It felt like an air blower coming out of the unit. That is not normal. The installer said lots of customers had similar complaints about that product. Now my fan on the condenser wont work after only 8 months. Trane doesnt stand by their product anymore and they make junk. Do yourself a favor and buy anything else.

Had new Trane XL20i Heat Pump installed 10/20/2010. July 2014 Air Handle evaporator leaked, repaired. Then Condenser became erratic, low-pressure issues, numerous service calls, more parts replaced. Left for summer to NJ from FL, came back, low-speed compressor fried. Trane will not assist. Installer is a good company, and Trane simply tells us what we need to hear.First they tell you the service company need to contact distributor then service company tells you that not the way it works. Mentioned to Trane representative Alex, that the inconsistencies between service company understanding and Tranes position leaves me with no options. Want condenser system replaced and mention consumer affairs massive number of reviews complaining and they will no longer talk to you. It is time someone take the lead and file a class action lawsuit as there is a pattern here. I will purchase alternative equipment in the future. Nice going Trane!

In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. Im stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.

Even though I have had my current systems for only three years, I am very happy with Trane. The two units I have have been operating flawlessly for the entire time. The systems that were here when I purchased the house needed great deal of TLC for several years, even though they were only two years old when me bought the property. When my daughter in Massachusetts had an addition put on her house two years ago and asked my advice, I told her that both my personal research and my experience had convinced me to go with Trane.

In July 2014, I purchased a Trane 4 ton air conditioner and air handler. In July 2017, the coil developed a leak and I spent $1150 in labor cost to install new coil and $300 to replace refrigerant even though the coil was under warranty. In August 2019, the new coil also developed a leak. I had to pay $850 in labor to install my 3rd coil and $390 to replace refrigerant that leaked out. Replacing both coils under warranty cost me a total of $2690. My service technician from AA American Air Conditioning told me that this is a common problem with Trane coils. I called Trane Customer Service and was immediately told that they would not compensate me for my expenses even though they are selling defective coils. Customer Service told me to have my service technician request a visit by a Trane field representative. He tried to do this but was told that the customer (me) has to contact Trane Customer Service to request a visit by a company field representative. I am in a Catch 22 situation and Trane is giving me the runaround. They clearly do not want to take responsibility for their defective coils and they have a “customer be damned” approach to customer service.

I have owned a 31/2 Ton Trane over/under package heat pump since June 2011 and it has performed faithfully without the need for service. My electric bill is reasonable too. I have maintained the system by keeping the filter clean (permanent filter) and flushing the evaporator and condenser coils. In South Florida, when I needed heat it did the job.

OK... purchased new Trane HVAC with CleanEffects Air Cleaner in November 2011. In July 2012, returned from vacation to find that fan had quit working. Fixed in 2 days. In July 2014, the CleanEffects quit working - diagnosed as a bad door which contains the electronics. Waited 2 weeks for part. Called installer who said the Trane was having a problem supplying the part as they had changed to a new company to manufacture the units and parts for the CleanEffects. Installer said that he was trying to get local distributor to provide the door from a unit in stock but to date that has not been accomplished.I sent email to Trane and received response stating that they hoped to have backlog of parts orders caught up by mid-August 2014. My concern and disappointment with Trane stems from the fact that the company and its distributors appear quite ready to sell CleanEffects units on hand knowing full well they cannot support the product and are at the same time ignoring needs of current owners of the units. Trane seems to have a problem maintaining parts inventories for their products. I would certainly advise anyone to steer clear of buying the CleanEffects air cleaner as Im not convinced that it does much of anything when it does work.

We have 5 Trane HVAC units and they are 4-5 years old. They have been the source of consistent leaks stemming from coil problems. The Trane dealer who installed them points at Trane and says it is product quality problems. We lost confidence in the service from our installation Trane dealer and the new Trane dealer is much more honest and transparent to explain that these are manufacturing problems. This dealers service people say the coils had manufacturing quality problems so Trane changed the material used in the coils and will not acknowledge this problem or face up to the problem with their customers. I have $2,500 of repairs on these Trane units and some house repairs as well. I have written 2 lengthy letters (with all supporting repair bills to support the problems) in May 2012 and one just recently and received no response from Trane, except my wifes persistence reached a Trane employee by phone on the first letter and this employee said Trane would not do anything. I called their Customer Service # a week ago on our 2nd series of problems and waited for over 1 hour with no response and no follow up response from them even though their customer service # takes your information and says they will call back the same or next day. I emailed their Customer Service 3 days ago and no response to that. In short, Trane is a company with serious product quality problems, and per their lack of willingness to service their customers, doesnt value their customers. I would strongly recommend to anyone building a home or replacing your HVAC systems that you not consider Trane.

My home had a 35 year old Trane Heater. We had real high winds and top of exhaust blew off roof. HVAC company came out to replace and told me my system was so old needed to be replaced, it wasn’t as quiet as it should have been. Pilot light went out. Called another HVAC company who had same spill. Heater replaced and Now I know I was had. That 35 year old TRANE wasn’t as loud as the new unit, heated the house (2story) much faster AND my gas bill was MUCH less. I fell for the scam, thought I would have a more efficient unit for less money. The Trane is worth every penny and then some.

We bought 1.5 year ago new AC system from Trane because the high quality standard (we had in mind). A month ago, after the one year warranty, the air handler started to leak and after consulting the dealer they ordered a new water pan and they did the installation of that pan. But to install a new pan the coil has to taken out. I was watching this all on the side, but when they took out the coil I saw a damaged coil and stopped them from finishing and took pictures of the damage. The dealer finished the job, I paid him.I filed a complaint against Trane. First I found it unfair to let me pay for that renewing of that pan and second about the damage on the coil. They agree to pay for the repair but the damage on the coil they waved that away. I then filed a complaint through the BBB and the answer of Ms. Erin ** (Consumer Relations Supervisor) was, There is no damage to your coil that is not cosmetic. The functionality, life expectancy, and efficiency will not be negatively affected by the bent spine fins on your evaporator coil.The equipment passed inspection because there is no mechanical damage to the equipment! I would like to say to Ms. **, You should be a great car sales women, you will sell me a car with substantial damage and you use the sentence from above. Functionality, life expectancy and efficiency will not be negatively affect your car. Also, sometimes when a product has a dent or a cosmetic damage, the factory or the dealer will give you a discount because of the damage. The worse of this case is that the coil with the damage passed quality control. So there are probably many of those coils in most of your air handlers. We now talk about the high standard quality Trane will allow us to believe.I already suggested to Ms. ** that if she allows this type of damage on their outside condensers (where you can see the coil), I explained to her that this quality of a condenser would never sell. Im seeking now for, first, a apologize for the way they allow to pass coils with substantial damage and just put them in your air handlers, is just wrong. Secondly, because I expected a brand new, not damaged air handler, a discount on the unit or replacement is in order. Because of all this aggravation and the time I have put into this that discount will be at least 50%. If needed I can add the pictures.

I bought a Trane XL 16i about six and a half years ago. Now it has a hole in the coil. The HVAC company comes out each year for preventive service. Im beginning to think thats a waste of money. Anyway, itll cost $1,000 to replace the coil and thats with the warranty on the parts. I kept hearing that Trane is supposed to be one of the best. Well, I beg to differ. Will not be buying another Trane.

Our residential central air conditioner a Trane XL1200 and XE90 furnace was installed back in 1996. It has been extremely reliable. The air conditioner is service checked once a year and has never failed once. The furnace has had the blower clutch go after about 13 years and start capacitor went after about 14 years. Very minor repairs with not one electrical or major mechanical failure on either. Getting a good contractor for installation is essential. We had the local Trane dealer do the install of which the bulk of their work is commercial installations. Not sure about the other reviewers but I recommend Trane to everybody for the reliability and efficiency.

After spending over $16000 for two Trane A/C XL 20i units from Protocool Air Conditioning, 18 months later they said they made a mistake and billed me another $1000. In the first year, one unit stopped cooling and they could not find small leak. Even though it was under warranty, they just refilled it at different times, and I have had the problem every 4 months. I called a different dealer, and he found the leak and has to replace the COIL for another $800 for labor, which is no longer under warranty. Also, in this same period of time, the entire duct system filled up with water from condensation and cost me another $1800 to repair and replace. I have since learned this is a common problem with these units. Trane offers no service help at all. They are impossible with which to get in touch. They only send you to another dealer, which is hit or miss whether they know what they are doing.I suggest you do not waste your money on these expensive units when a Ruud or Rheem unit for a quarter of the price will operate fine with less maintenance. My old Ruud lasted over 15 years with very little maintenance. I also suggest you do not deal with Protocool Air Conditioning in South Florida. I still feel they overcharged me and then gave bad repair service. If anyone would like to talk to me personally or see my Trane A/C units, I will be glad to talk to you before you waste your money.

Had a new XL14 Trane heat pump installed in 2008. Line routing on exterior of condenser unit is defective and caused rubbing between two lines until rupture of the line. All freon lost and had to have service call to weld the line and reinstall freon. $605 later, its fixed for the moment but Trane will not stand behind what should be a warranty issue because of the defective pipe routing. Cannot recommend Trane to anyone.

This is the second time our Trane air conditioner broke. First time a simple fix, a switch. This time the motor failed. Trane will not cover the motor. Our Trane dealer can’t even get a motor to replace this one as it is on back order. What does that tell you. It has been 2 weeks and still the part is on back order. I will never buy another Trane unit. My recommendation to everyone is DO NOT buy one.

I just read 2 recent reviews that are my story!!! Omg! If someone wants to do a class action against Trane for this recurrent issue, I am in. The coil is defective and leaked coolant. The unit had been shutting down hard and sounded like it was going to explode. I also had a $500 electric bill. My HVAC company came out Saturday and put 10lbs!!! of Freon in a 14lb system. They had to order the warrantied coil. They informed me the labor and Freon would be around $1150!!! The manager reduced the price to $850, and told me to call Trane as they knew Trane worked with residential owners. Well, if you got the rep I did, I have no idea how you get anything from them. Christina was no help. She kept telling me that Freon is from a 3rd party vendor. I don’t want Freon from Trane. She also said Trane is only responsible for the part, not the Freon one or labor. But if you just admitted responsibility for the functioning of the part that keeps coolant in, your part didn’t do what you said it is supposed to. So, I paid $10000 for the unit which we are in our last year paying for. I paid $200 for Freon from a previous HVAC visit suspecting a leak with dye and found nothing. Then, the $850 I am paying tomorrow, right before our next winter event in Texas, plus the increase in the electric bill last month and most likely this month. When the tech came out Saturday at 9am, the system had gone into emergency heat on 14!!! occasions. So, I will be lucky if the electric bill is only $500 this next month. If your part fails that is responsible for keeping the coolant flowing through the unit, you are responsible Trane, for the cause and effect from that failed part which is you owing me and the others on this feed money for an obvious issue with the coil!

My HVAC service man has just left after sharing the good news that yet another expensive fix is in store for me because of my Trane. My system was installed 5 years and 6 months ago, and wouldnt you know it, my leaking evaporator coil is toast and the warranty is... well yes... 5 years. This another in a long list of failures, repairs, bad contactor, bad capacitor, blown fuses, indoor unit fan not assembled correctly from the factory with evidence that the set screw was screwed down on the round instead of the flat of the shaft (that was a nice sound in the middle of the night btw), coolant added several times during the last 3 years until today finally discovering a huge leak in the evap coil. I guess it finally made its way from a slow leak to a deluge. Last fill lasted 24 hours. This is ridiculous. Stay away from Trane, please!

Expensive junk- deceptive customer service. We had a split system installed in our sunroom as part of a major home renovation project. The unit functioned erratically the whole time. We were told by the contractor that it was to be expected or maybe we were not using it right. Last December, 14 months later, the condenser died due to condensation turning it into a solid block of ice. We contacted a Trane certified repair company and found out our product has not been registered for the three year warranty, and the one year basic warranty had expired.I contacted Trane, to explain that my husband and I were not at fault for this, and asked them to stand behind their product and help us out. I wasnt expecting a full replacement or even 100% part replacement, but at least 50%. Their response after almost two months of back and forth, providing all sorts of information and getting transferred to three tiers of customer service levels, was to offer us 15% off a new unit. $315 for a $2200 installation! So much for standing behind their products! I guess I should have checked this site first and noted the one star rating! The only reason I gave it two stars is because I believe three out of the four CS reps truly tried to help, but it came down to the Escalation Specialists who dropped the hammer on my hopes for a decent resolution.

My husband and I purchased a Trane air conditioner and furnace in 2009. Both came with 10 year warranties on parts. Since we have had both units, each has broken every 2-3 years. The air conditioner broke in June of 2012 on a 90 degree day. The furnace broke in November 2015 on a very cold Michigan winter. June 2017 rolls around more problems with the air conditioner. We are feeling a sense of complacency and BOOM, summer of 2019 and the air conditioner fails us on another 90 degree day. We consult their website and Trane sends their MOST incompetent technician. Moral to the story: Do not buy anything from Trane!

Don’t buy Trane AC units! Read the rest of the reviews. I purchased two new units 14 months ago and so far have paid $1500 in labor to replace bad condensers and valves! The parts are covered under warranty but labor only for one year!!!!! Bad product.

I had my Trane XL90 furnace installed by a Trane authorized HVAC dealer many years ago. I bought it specifically because they had (still say they do) a lifetime guarantee on the heat exchanger. Something that I knew at the time was a weak point for many brands. Years later my furnace started to fail and Im certain now that I was experiencing high levels of CO in my house. (damp windows) I attempted to patch/seal the holes at the end of the bottom of the heat exchangers. It is a cooler area of the heat exchanger and I imagine condensation was an issues that ultimately created holes and furnace ignition issues from the improper drafting of exhaust gases into my house. For almost two years, I tried to keep it working. I complained to the dealer more than once and they said to contact Trane. I did!On SIX occasions, they basically denied having to do anything for me. They instructed me to contact the dealer and they could likely get me a $250 rebate off a new one. But these crooks know that this rebate is the same as what they were offering everyone. The heat exchanger came with a lifetime warranty, but labor was not included. They kept giving me the excuse that this heat exchanger was no longer available. True, but I bought a lifetime warranty, not a whenever the parts run out warranty. Typically a heat exchanger is an $800 to $900 part; however, they refused to compensate me or offer that amount as a rebate/credit off the new XL90 or a similar models. I ended up with a very nice and efficient Goodman. In talking to several other people about Goodman, they always seem to honor their warranties. TRANE WILL NOT! They are LIARS ! Nothing RUNS away from their warranty like a Trane!

Replaced a 14-yr old 5-ton RHEEM split system with a new 5-ton XV20i condenser (matched field - XC80 gas furnace and 5-ton evaporator coil in the attic). Well, I was surely sold on looks and the rhetoric of what it can do - a variable speed (720 speeds) of compressor and furnace, Wi-Fi capable, energy-efficiency, etc. Right from the start I realized there is something fundamentally wrong with this AC system. As an example, lowering the temp. from 75 to 73 degrees takes over an hour to achieve (with inside humidity of 50% and outside temp just below 90 degrees). My old Rheem unit, before going out (due to its evaporator coil leaking) would take about 5 mins (for sure no more than 10 mins under similar conditions). After the system was installed I thoroughly inspected each and every duct supply coming out of the new plenum for leaks and found none. Please note, I did not have new ducts installed, so my existing ones were used with the new system. Also, the new system was connected to the existing freon lines (that run from the outside unit to the attic). I believe, if the freon lines (hidden as they pass thru walls and to the attic) are leaking (thus showing that the system is undercharged), the thermostat would detect such and give an error code. But no alerts or error code(s). When the unit is cooling (fan blower is on), there is a loud, annoying noise coming from one of the two return vents. When at night, being quiet, the noise is so loud that we can not stand it and takes us longer to fall asleep.Asking the install company to investigate/resolve an issue is like asking for a discount after you already paid them for the service - after being paid for their service, they are gone/done with you! Making things worse, calling Tranes customer service is just a joke - long wait time, untrained / uninformed customer service people. The company does not have any tech support. The company does not have a field rep like other HVAC manufacturers do. You get ZERO support from this company and you will immediately feel unwelcome when talking to them.As a result, we have nowhere to go, no help from Trane at all!!! Their response was call your installer or an authorized Trane dealer for help. Well, calling another dealer for service, after you tell them you had a brand new system installed a week ago, they will shy away (not wanting to deal with another installers flaws). Trane knows that and they do not care. This is TOTALLY unacceptable! Folks, this is a bad company, PERIOD!! Think twice before you buy their products. This has been an ongoing nightmare... cannot cool the house efficiently and cannot sleep at night from the noise. All of these because of Trane (an unorganized company making flawed products and providing zero tech support)! SHAME ON YOU TRANE!

I cannot recommend purchasing a Trane air conditioner. Ive had problems with my Trane air conditioner since my purchase. The air handler was full of mold after the first month of service and did not pass City inspection. The air handler had to be replaced in order to pass City inspection. A fluorescent bulb had to be added to the air conditioner which is not part of the engineering design to prevent mold. The main power switch corroded after the first year in service. Then the thermostat went bad. Trane customer service does everything possible not to warranty their parts. Tranes customer service definitely does not put its customers first, and they are extremely difficult to deal with. The experience is beyond upsetting. I would not recommend anyone to purchase a Trane air conditioner. Trane makes a poor quality air conditioner and the value and reliability is not there for its price.

We replaced our aging Goodman (18+ years) air conditioner with a new Trane XR17 5 ton unit; in the process also changing the condenser, coils & furnace with Trane units. Our old unit was beginning to show its age with frequent breakdowns (but no compressor failure yet) so we decided to go with a installer recommended system. The units were installed by AC Advance of Houston, on February 3rd, 2018 - during winter. Total bill $8400. With the coming of summer in Houston, the air conditioner was switched on - and the ac compressor failed after just 1 week of usage, on 1st April 2018! Not quite what would be expected from a premium brand like Trane.Right now we are stuck in a limbo. I have requested that the ac be replaced by a new unit - since I consider that the unit was new enough when it failed that I should get a new one. The installer is willing to pick it up and install for free - if we can get one. The local distributor for Trane - Hunton Distribution - has shrugged it off by saying that at best we can get a compressor replacement. I have reached out to Tranes warranty replacement - and they are doing due diligence and thorough review of our request. Meanwhile we are sweltering in the Houston heat and humidity while we wait for them to decide on our request. I will update once I hear back from Trane.

We replaced our entire HVAC system in 2008 with a Trane heat pump and gas furnace. We got a 10 year warranty, which we used extensively. The warranty ran out in February of 2018 and I found out today that the blower motor has burn out, again. Previously the blower motor was replaced under warranty. Now it will cost $1,500 to replace the blower motor. I will never buy another Trane product and wont even buy from a HVAC company that sells Trane.

I purchased a 3 ton 15 seer air conditioner from Climate Control in Liberty, MO. The first time it broke down at about one year after installation, Climate Control would not fix it without my signing a long term maintenance agreement, and they were rude and nasty upon my visit. The second time it broke down at 30 months old, I called Trane directly and had horrible customer service. The CSR kept trying to get me to call one of her preselected service providers and sign up for a long term maintenance agreement. The warranty DOES NOT require a maintenance agreement, and all they want to do is sell you more stuff. The A/C unit is a bad unit. Trane needed to simply stand behind their product. $4,800 was my cost.

My rating is for the heating and air conditioning company whom we purchased the equipment from and contact when repairs need to be made. We have 2 units. The first unit was purchased over 30 year ago and has not needed maintenance at all. The second unit was purchased five years ago and has needed to be repaired.... small repairs, nothing major, and we have been satisfied completely with both units.

My wife and I bought a house a little more than a year ago with a 5 year old Trane TAM7, which at first was a major selling point. In the year we have had it the outside unit motor failed and the entire inside unit is currently being gutted and replace from a defective motherboard that seems to have affected all the other parts. Trane techs at the Trane supply in Orlando have repeatedly given false information on the units problem and false fixes that have cost us and our techs working on the almost 24 hours of repairs and it is still not fixed. It has been 6 days since our unit stopped working and Trane tells us now it will be another 5 days until another part can be delivered and ready. Trane has been unhelpful and inconsiderate of the emergency of not having air conditioning in Florida when the heat index is over 100 and have done nothing but promise results from its equipment and parts which are not being met. This product is quoted as reliable. I believe if the unit hasnt worked properly for more than 5 months at a time without an issue occurring and HVAC techs needing to come and repair the unit then it is not reliable and should not be marketed as such. We have 8 pets that live with us and being without a air conditioning unit in the central Florida area can have negative effects on their health or possibly be worse. I believe Trane is responsible and is being negligent to their products and consumers that ultimately suffer from this negligence that Trane is refusing to be accountable for.

We bought our Trane unit about 6 years ago... First, let me start by saying that Tranes slogan Nothing runs like a Trane is accurate! Although, a bit misleading because this thing runs worse than anything weve had previously! First, the compressor went out a year after install, charged for freon and told it was a defect... Trane still fought me on trying to charge for the compressor! Next, thermal switch went out, was told we dont change our filters enough... What, twice a month aint good enough for a freakin Trane?!? Now, weve got clogging in the Condensation drain system... Enough condensation to flood my sons bedroom! Reason for the clog: Reduced ID on the drain tube and a negative gravity feed which collects sludge and clogs. Dont know what school of thought these guys have, but honestly would it hurt to have a free flowing drain system under the tray? Instead of relying on these bozos, Im going to just retube the entire drain tray and fix their crap right. When youre looking for an A/C unit, look here, look there, look everywhere but stay the heck away from Trane! Theyre bad news, problematic and worthless!

We purchased an American Standard/Trane HVAC unit in 2012 with a 5 year warranty. When they installed our furnace in 2012 they also installed the air conditioning coils but the outdoor unit was not installed until a year later. Therefore, the air conditioning coils were not in use until that time. Our AC failed less than 5 years later and the cause was the air conditioning coils. Not only were we without air conditioning during a record heat wave, we had to pay nearly 1200 in repairs. I have had a very bad experience with the Customer Escalation Department at Trane. They told me that even though the unit was clearly not in use for 5 years, they could not and would not provide any compensation for our costs. We chose American Standard because we thought we were purchasing from a good company who would stand behind their product. We were so wrong!

We own a 5 year old Trane HVAC system that came with a 10 year warranty. It just required a $1400 repair which the repair technician indicated was a design flaw/manufacturer defect. I created a case with Trane requesting reimbursement and their response was a quite dismissive form letter denying any responsibility for their faulty system. Check out their Facebook page before purchasing a Trane product. Its FULL of similar complaints from other disgruntled consumers. I intend to file more formal complaints.

You can stop a Trane! I had two brand new Trane units installed into my home. Less than two years ago. One of them can’t be fixed. My HVAC guy came out about five times. He’s done everything from change valves to Freon to pulling vacuums etc. Trane won’t stand behind their products, their consumer relations department is useless. Three different people gave me three different responses on how they would or wouldn’t help me. Today a supervisor told me that all of the three people I spoke to are wrong and they can’t help me and won’t. My unit is new and it is installed properly. It doesn’t work! Garbage! Run!!!

Bought a brand new unit 2-1/4 years ago. Selected an installer from Tranes own website. After 2-1/4 years of service the unit the condenser coil (aluminum) got a pin-hole leak. Installer wanted $2000.00 to fix it!!!! And THIS was under warranty! Trane offered to help by paying 15%. We went a different route and will NEVER EVER EVER EVER. Not for our homes or our commercial buildings NEVER EVER. I highly suggest you avoid Trane at all costs. They are trash. The 10 year parts warranty is useless since the part is of almost no value. The labor and the refrigerant is where all the costs are. AVOID!

We are an HVAC contractor in California and have been in business for 40 years. In the last 3 years, we have seen more coil problems than in all the previous 37 years put together. Trane is not admitting to people that they have had a huge problem with quality control. Unfortunately, we are the middle-man on these issues and customers get upset when we have to charge money for our labor, refrigerant and welding materials to replace these coils. Trane gives nothing towards these costs. No wonder Americans are upset about so called American made products. We are tired of getting blamed for bad manufacturing. When you are a small business in America these days, you get squeezed between big government and big business. America, wake up and start spending money locally or this trend will continue and we will become an oligarchy, not a republic!