10 years ago we had a Trane heat pump and indoor unit installed, we didnt buy the extended warranty because Trane appeared to be a solid brand. Literally each year during a/c season weve had to replace some portion of the indoor and/or compressor units. Weve had a circuit board short out because a lizard found a way onto the compressor electronics box. Weve replaced 3 master control boards in the inside unit and numerous other circuit boards and sensors. The system has not been reliable and has cost us as much in repairs as we paid for it originally. The Trane website talks about all the extensive testing they do but they seem to overlook basic things. It doesnt seem that we should have to replace this many electronics each time we start the a/c season.

My HVAC service man has just left after sharing the good news that yet another expensive fix is in store for me because of my Trane. My system was installed 5 years and 6 months ago, and wouldnt you know it, my leaking evaporator coil is toast and the warranty is... well yes... 5 years. This another in a long list of failures, repairs, bad contactor, bad capacitor, blown fuses, indoor unit fan not assembled correctly from the factory with evidence that the set screw was screwed down on the round instead of the flat of the shaft (that was a nice sound in the middle of the night btw), coolant added several times during the last 3 years until today finally discovering a huge leak in the evap coil. I guess it finally made its way from a slow leak to a deluge. Last fill lasted 24 hours. This is ridiculous. Stay away from Trane, please!

My home had a 35 year old Trane Heater. We had real high winds and top of exhaust blew off roof. HVAC company came out to replace and told me my system was so old needed to be replaced, it wasn’t as quiet as it should have been. Pilot light went out. Called another HVAC company who had same spill. Heater replaced and Now I know I was had. That 35 year old TRANE wasn’t as loud as the new unit, heated the house (2story) much faster AND my gas bill was MUCH less. I fell for the scam, thought I would have a more efficient unit for less money. The Trane is worth every penny and then some.

I called TRANE because my TRANE HVAC unit was having problems but working. They said the technician will make only a diagnostic. That, last 4 hours!: broke my thermostat, turn off all the system and just run away, left me with 90 temperature inside the house at night. Before, my system was working 78 to 80 (when the technician arrived was 80). Now is totally off. Please do not trust them, more if you have children in this time of the year with this heat wave.

I have been experiencing continual compressor failures with one of the four Trane units at my AZ home. Trane warranties the parts but not the labor, which is costing me a fortune (4-5 hours every time). The compressor that blew 8/1/13 was replaced in 2012 and new in Oct. 2004. Seems like Trane should bring me a whole new machine and cut their losses too. I am very unhappy with Trane and their support. Their products for HVAC dont hold up in AZ, and I will replace my units with another company as they continue to fail. Buyer beware!!!

I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year compressor warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.My service company was kind enough to wire past the defective compressor and now the unit is running on the high level compressor only. It is simply a matter of time before the remaining stage fails. I spoke at length with the Service Techs and both stated this has been a known, ongoing issue with this unit (in the HVAC community they replace these compressors on a regular basis!) and Trane simply ignores its existence... They (Trane) have a stockpile of compressors known to fail, a system (i.e. XL16i) with these ongoing, inherent problems which they refuse to address, and customers are simply stuck with their lemons! Where is a Class-action lawyer when you need them?

After much research, we choose an American Standard Heat Pump and Air Handler because of Consumer Report listing their product as top in reliability. Complete system was installed in January of 2016 by Speedy Air Conditioning of Port St Lucie, FL. Since that time, we have had three (3) evaporator coil failures and, last month, the compressor and condensing fan motor failed. This system has a complete failure in every aspect. We are requesting a complete new system, including heat pump and air handler, and were deeply disappointed when the request for a new heat pump, rather than a repair, was rejected.The dealers owner/manager, David Binder, has written that in almost 43 years of HVAC industry experience, I cannot recall ever replacing 3 evaporator coils and having also a condensing fan motor and compressor fail all within the first 4 and a half years of a system being installed, and hope this information will assist you in acquiring replacement equipment from the Manufacturer.

In 2017, I moved into a brand new home equipped with a Trane HVAC unit. Approximately 30 months later, the air conditioner failed. I was told that the condensing unit, a major part that normally lasts for ten years or more, was defective; that although the part itself was under warranty, the installation labor and coolant replacement were not and that a repair would cost close to $2,000. I was also informed that Trane and their dealers knew they had a problem with their condensers beginning in 2014 but continued to sell them and, as far as I know, based upon the experiences of others, still do. When the problem first occurred, Trane reimbursed the customers affected but eventually stopped the practice when it became apparent that there were so many claims.Like many of the reviewers, I was given the runaround by Trane customer service. Each time I called, I was asked to repeat all the information I had already provided as though the call was my first. I was assured over and over again that my case was under review but it was never resolved. When I asked to speak to a supervisor, I was told that it was not possible. In short, my experience with Trane customer service was probably the worst experience I have ever had with any company. There are many HVAC brands worthy of consideration. Trane is not one of them.

Bought a brand new unit 2-1/4 years ago. Selected an installer from Tranes own website. After 2-1/4 years of service the unit the condenser coil (aluminum) got a pin-hole leak. Installer wanted $2000.00 to fix it!!!! And THIS was under warranty! Trane offered to help by paying 15%. We went a different route and will NEVER EVER EVER EVER. Not for our homes or our commercial buildings NEVER EVER. I highly suggest you avoid Trane at all costs. They are trash. The 10 year parts warranty is useless since the part is of almost no value. The labor and the refrigerant is where all the costs are. AVOID!

I am actively seeking a Florida class action attorney to represent me and thousands of other Florida consumers. Here is the background: In Feb. 2013, I was quoted $6185 for a new TRANE XL Hyperion 16 SEER 3 ton heat pump system for my condo in Gainesville, FL. This included a 10-year limited parts warranty supplied via the TRANE corporation, which was why I selected their equipment. The local utility company supplied a generous rebate as well, so my final purchase price was $5085 out of pocket. There were lots of forms and even air flow tests to be performed for energy efficiency, and a city building permit, too.Unbeknownst to me, this 10-year limited warranty coverage required ONLINE REGISTRATION WITHIN 60 DAYS, or became invalid, and was reduced by 50% to a mere 5-year base warranty. The online registration had to be done via a TRANE company website. However, I was not told to register the serial numbers, or I would lose my warranty coverage. But, the dealer, who would be clearly advantaged by this reduced coverage, knew about it for certain, as the policy started 4 years prior in 2009.My AC system is now 2 years old and I learned quite by accident, that I had lost my warranty coverage because it was not registered online before Day 61 on the TRANE website. I then contacted the dealer by phone and email and filed a request with TRANE to get my original 10-year limited warranty (which I paid for) re-instated. After two weeks of email, calls and postings on Facebook with the TRANE Corporation, I was finally told this week by phone by Cierra **, Trane Escalations Supervisor, that Trane respectfully decline[s] participation to change your warranty terms to 10 yrs. On behalf of Trane Inc. I do apologize for any inconvenience this has caused and appreciate the time you took to make us aware of your concerns. Thus my 10-year limited warranty is now invalid and I am left with only 5 years.I believe that this is warranty fraud and may also violate the Florida Deceptive and Unfair Trade Practices Act (DUTPA), and likely constitutes bad faith on the part of Trane, and the installing dealer, who should have registered the serial numbers on the day of the install, just as a LEXUS dealer would register your VIN with LEXUS when they sell you a car. Please note that this required 60-day online registration policy is an advantage to ANY UNSCRUPULOUS HVAC dealer, and a huge DISADVANTAGE to most consumers, including the blind, handicapped, mentally challenged, poor people with limited or no Internet access, out of town property owners, etc. I am appalled at TRANEs response to this sincere and genuine effort on my part to restore my original 10-year warranty coverage. I believe that it is possible that HUNDREDS of consumers fall victim to this disappearing warranty coverage policy, but I am only asking for your help to restore my original warranty. However, it is worth noting that TRANE could solve this problem tomorrow by REQUIRING that ALL FLORIDA DEALERS register the serial numbers of their system on the date of installation.Meanwhile, I believe the damages in the loss of 5 years of warranty coverage is about $3000, if not more. I have contacted an HVAC warranty services company to find out the actual cost to restore similar warranty coverage. I doubt that any other local dealer will issue extended warranty coverage on my system, as it is now 2 years 4 months old. ANY HELP YOU CAN PROVIDE IS APPRECIATED. I HAVE LOTS OF DOCUMENTATION I CAN SHARE, INCLUDING THE ORIGINAL SALES QUOTE, INVOICE, AND MANY EMAIL TO TRANE AND LIBERTY AIR.

Expensive junk- deceptive customer service. We had a split system installed in our sunroom as part of a major home renovation project. The unit functioned erratically the whole time. We were told by the contractor that it was to be expected or maybe we were not using it right. Last December, 14 months later, the condenser died due to condensation turning it into a solid block of ice. We contacted a Trane certified repair company and found out our product has not been registered for the three year warranty, and the one year basic warranty had expired.I contacted Trane, to explain that my husband and I were not at fault for this, and asked them to stand behind their product and help us out. I wasnt expecting a full replacement or even 100% part replacement, but at least 50%. Their response after almost two months of back and forth, providing all sorts of information and getting transferred to three tiers of customer service levels, was to offer us 15% off a new unit. $315 for a $2200 installation! So much for standing behind their products! I guess I should have checked this site first and noted the one star rating! The only reason I gave it two stars is because I believe three out of the four CS reps truly tried to help, but it came down to the Escalation Specialists who dropped the hammer on my hopes for a decent resolution.

After having my condenser coil replaced at a labor cost of 928.00 on my 5 and a half yr old 2.5 Ton XR13 I contacted Trane consumer affairs to see if they would cover some or all the labor costs. They took my info and told me it would have to go before a review board. 2 weeks later a Trane rep contacted me, denied my claim stating I did not have a service contract at a cost of 160.00 dollars a yr (which I now have) and if it was up to him he would not have warrantied the condenser coil. I explained to him the tech that replaced the unit identified the leak at the bottom of the coil and the vibration could have caused it to leak. I wasnt expecting much from him after he denied my claim, he is being paid by Trane to deny claims.. he probably gets a bonus for it. Count me in on any class action suits, I dont think my problems are over.

OK... purchased new Trane HVAC with CleanEffects Air Cleaner in November 2011. In July 2012, returned from vacation to find that fan had quit working. Fixed in 2 days. In July 2014, the CleanEffects quit working - diagnosed as a bad door which contains the electronics. Waited 2 weeks for part. Called installer who said the Trane was having a problem supplying the part as they had changed to a new company to manufacture the units and parts for the CleanEffects. Installer said that he was trying to get local distributor to provide the door from a unit in stock but to date that has not been accomplished.I sent email to Trane and received response stating that they hoped to have backlog of parts orders caught up by mid-August 2014. My concern and disappointment with Trane stems from the fact that the company and its distributors appear quite ready to sell CleanEffects units on hand knowing full well they cannot support the product and are at the same time ignoring needs of current owners of the units. Trane seems to have a problem maintaining parts inventories for their products. I would certainly advise anyone to steer clear of buying the CleanEffects air cleaner as Im not convinced that it does much of anything when it does work.

I am a HVAC service provider. I have a customer with a 3 yr old Trane unit under warranty. I ordered a replacement part under warranty. The part came in. I went to pick it up with the failed part at the local Trane supply in Chesterfield, Virginia and was told I still had to pay for a warranty part and would be reimburse later. They are fooling themselves if they believe that they have the best product and are engaging in false advertising when they say nothing can stop a Trane. The failure rate of their units are the worst in the industry.

Trane delivers a remarkable product. Having a trained professional to install it correctly, it will last for decades with proper maintenance by a licensed HVAC technician. Not designed as a DIY project.

I have a critical room that is served by 8 Trane Voyager units at this building for the purpose of keeping critical equipment cool (millions of dollars worth of stuff). In the 2 and 1/2 years since the installation, 5 of the units’ exhaust fan motors have gone bad. The economizer damper actuators have broken on 4 of them. Two condenser coils have leaked and needed replacement on the units. 3 condenser fans have had to be replaced. The pulleys on 3 of the supply fans have had to be replaced because they are made out of plastic garbage. Every month or two, I have to get one of these units repaired. It is a never ending cycle of having to replace parts and rent a crane sometimes for heavy parts like coils and compressors. Do not buy Trane! I am now looking to replace this equipment because the critical equipment cannot be sustained properly due to all these repairs.

XL18I AC system - Purchased and had the unit installed in Dec 2007 in a new house. The first year I went through a summer 2008 it did not cool properly. Had to configure the temp shutoff in the attic unit. The 3rd year 2010, had to replace the circuit board in the blower/condenser coil in the attic. The 5th year 2012 had to replace a relay on the blower/condenser unit in the attic. The 6th year 2013 the capacitor had to replaced in the outside unit. The 7th year 2014 the capacitor set had to be replaced again. The 8th year 2015 the condenser coils had to be replaced along with the expansion valve and refrigerant. This year (the 9th) 2016 I have had to have service person in again. He originally replaced the switching valve and the expansion valve and it worked the weekend and then went out again. Service person came in and pulled the expansion valve and it was plugged with trash. Installed a filter drier and is still not cooling. This is the biggest POS I have ever owned in my life. Warranty is about to run out and I have had it. Labor and freon cost are killing me.

When we built our house 8 years ago, the builder insisted on installing a TRANE unit with the suggestion that they were a very reputable company with a good product. In the 8 years weve had it, weve had 4 service calls on this unit, the last one was today and the tech informed me that the cheap copper tubing was rusted through and the condenser was damaged, total cost of repair will run me over $ 2600 to replace the air handler, the coil and filter drier. This is utterly inexcusable. Ive probably spent almost 1500 already on service calls and repairs on an 8 year old unit, pathetic.

My wife and I purchased a 2500 sf. home in 2011 that was equipped with 2 Trane HVAC systems. The home was designed to operate with 2 systems to provide adequate airflow for both 1st & 2nd floors and to eliminate the excessive wear & tear of only relying on 1 unit to do the job. To this point, I have never owned a home that was equipped with a Trane product, but have always heard great things. We actually thought we were getting a little Peace of Mind because of the feedback weve heard about the Trane brand, but Peace of Mind was the last thing we received.Our opinion about Trane products took a turn for the worst last week when I noticed that the AC system sounded slightly louder than usual. My first instinct was to check the vents for airflow, which there was no cold ac coming out. When I checked the main HVAC unit, I noticed the lines were frozen (usually means low Freon or better yet, a Freon leak). At this point I called a reputable AC company to come out, fix the leak and recharge the system. When the technician arrived he began troubleshooting the system and discovered there was severely more problems with the unit than originally expected. When the technician opened the unit he noticed that there was excessive corrosion to the internal parts, which also needed to be repaired.After a full survey of my ac system the technician told me that I have 2 choices: Option 1, repair the defective internal parts which was quoted at $2,600.00 or Option 2 Replace the entire AC system for about $6,000.00. I called Trane to inquire about any warranty offering and the lady kindly informed me that my unit was not covered.Im not a detractor of the Trane brand because of the quoted cost of repair, I am completely aware of the Cost of Ownership and maintenance cost. Im a detractor of the brand because the product performance/life expectancy does not meet the companys product message. There is a certain level of expectations that consumers have when they spend their additional money for a premium product. Being a first time Trane owner and having had my first experience working with Tranes customer service, I can honestly say I have ZERO interest in ever owning another Trane. I will try to load pictures of my A/C system to accurately reflect its condition. Externally, the system looks brand new. Internally, well, that is a different story.

We are an HVAC contractor in California and have been in business for 40 years. In the last 3 years, we have seen more coil problems than in all the previous 37 years put together. Trane is not admitting to people that they have had a huge problem with quality control. Unfortunately, we are the middle-man on these issues and customers get upset when we have to charge money for our labor, refrigerant and welding materials to replace these coils. Trane gives nothing towards these costs. No wonder Americans are upset about so called American made products. We are tired of getting blamed for bad manufacturing. When you are a small business in America these days, you get squeezed between big government and big business. America, wake up and start spending money locally or this trend will continue and we will become an oligarchy, not a republic!

Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date of 5/2015. After installer put in unit they tried to turn it on. It was DOA. They had to get another a/c tech to find the switch was faulty and get another switch. The tech said the unit wasnt working when it left the manufacturer. After fixing the switch the unit would not cool properly. Trane said that an additive had to be put into the compressor which after that was done unit would still not cool. Installer came back and found a faulty valve in the condenser unit. Installer had to provide photos of the bad valve before Trane would send new valve. It took a week for Trane to send the valve which was the wrong part. Installer had to contact Trane again to get the correct valve. The new valve is now faulty. Installer has been out 4 times now, says I have to contact Trane and get them to resolve the matter. Installer said Trane has been aware of the faulty parts for 2 years. Buyer Beware. Dont purchase a Trane. I paid $5,992 for the unit and feel I was robbed.

Coil Leaking, HVAC person tells us ALL HVAC UNITS are bad now. I hope the title says it all. I purchased a high-end TRANE for roughly $8000 a little over 4 years ago and while still under warranty the coil has been leaking and I ran out of Freon. To fill the unit up to get through the summer I spent about $700 for the coolant. The warranty doesnt cover labor, so even if I order a new coil under warranty, it will cost a fortune to install it, with no guarantee it will perform any better. My HVAC person said theres roughly 350,000 units with bad coils right now. Is there an agency I can call, like an insurance commissioner in our state? I know theres such a thing as a Lemon Law with respect to cars. Can there be a class action suit brought against these companies?

Bought a new house in June 2017 and saw that it had a Trane HVAC unit with a heat pump. I was thinking it would be like the Trane unit my dad bought 30 years ago that is still running, but it wasnt. AC worked fine from June till November when it started getting cold. Turned the heat on and the house actually got colder from the air coming out. Called the builder and filed a warranty claim. The HVAC installation company Carolina Comfort wanted to leave me without heat for 2 weeks. I called my realtor who got the builder involved and 5 days later they had the new valve to food it. Called the dealer and Trane telling them this was ridiculous and they needed to replace the unit since it was overheated from the bad valve. They said not going to happen. Fast forward to December 2018, as it got cold again and I turn the heat on it worked for one day then blew cold air cooling our house instead of heating it before I shut it off. Called Carolina comfort again and they looked at it and said the compressor failed from running last year with a bad TXV. Called Trane again and they said its fixed, thats all they are going to do. I explained that I am not comfortable with this unit being 0 for 2 in 18 months during heat season. They said it is what it is. Next time Ill buy a carrier Lenox or even a Goodman before I ever buy a Trane unit. And if I buy a house with a Trane unit already there, Im going to get a warranty to plan on replacing that trash. Done with buying Trane.

I had a new Trane HVAC unit installed three years ago after having nothing but problems for years with the original unit that came with the new house I bought. When we turned on the heat this year nothing but cold air came out. The installer came out and tells me that the TXV unit is bad, has a clog, and a hole is in the freon line coming off the TXV. Total cost $1400 so far. When I talked to Trane they wont cover anything but replace the TXV which I have to pay to be installed. Due to it failing I have to pay for the Freon, and due to it blocking the line it caused a leak in the line, I have to pay for it to be repaired. TRANE claims to be the best there is, IT IS JUNK. Three years and a major failure of parts are not normal and as a consumer, I should not have to spend thousands of dollars to fix TRANE junk. STAY AWAY FROM TRANE, poor product and no customer service.

I am done dealing with Trane. Turns out Nothing can stop a Trane except bad customer service. Purchased a packaged rooftop HVAC unit about a year ago. It suddenly stopped working. Inspection showed the fan shroud had not been installed correctly at the factory (missing a rivet) and in time it drop down, caught the fan and ripped it from the remaining anchors. Fan & motor also damaged.Contact my installer who informed me that the shroud, fan & motor would be covered but not labor ($480) & the top cover (all bent up) because it is not a functional part of the unit (ignoring the fact it hold the fan assembly & shroud). So, add $800 to the cost of the unit. I contacted Trane myself & escalate the issue. They did not care, simply quoting the warranty. I gave up, did my best to bend the top back into place, bought a rivet gun, and fixed it myself in about two hours. This is the 4th Trane I have purchased in my remodel business. It is the last. Plenty of other options.

I purchased a Trane Total Home Comfort System (XV95 gas furnace and XL15i air conditioner 4 ton capacity) in June 2009. The cost was $8,500.00. I thought Trane was a good unit. I had a Lennox builders grade and it was 15 years old and thought I better replace it since it was going to cost me $400.00 to repair because ants got into a part. Well, 4 seasons later the air is not working and the repairman told me there is a leak in the A Coil. I told the repairman I always heard if something goes wrong with the A Coil you need to replace the unit. He said he usually recommends this and it would be over $4000 but since the unit is not even 5 years old he said to just replace the A Coil. The part is under warranty but the labor would be $1200. Good grief!!! This must be a very difficult repair since it costs $1200 to fix. I thought I was buying a good product but now I know not to recommend Trane to anyone. I guess I better hope the furnace works this winter.

My issue started on November 18, 2015. I have had a non-functional heat pump for over 8 months now. Initially bought a new High Efficiency Furnace and Heat Pump from Gary at Southwest Heating. Very satisfied with install and workmanship. I did find out a work permit was not pulled, not sure if they are required in Elbert county, but most HVAC contractors will pull a permit regardless to cover their butts. Everything worked fine for a year and a half. Then we had a snow storm along with a power surge and my Heat Pump quit working.Called Southwest for service and they sent a guy who told me the disconnect was bad so it was replaced. Once I found out it was more than the disconnect I called Southwest again and another tech came out. Told me my Heat Pump compressor was bad. He said he would start paperwork for warranty since the unit was 1-1/2 years old and still under Tranes warranty for 10 years. Paid for my service call and 3 weeks went by and no word. I called Southwest and lady answering did not know a thing and would get back with me... Really. She did get back and said she was sending out Mike the owner to give me a quote. Mike came and did not know thing, he asked if his company installed it, or he pretended not to know a thing. Anyways, he called his tech and confirmed with him the compressor was bad. What does Mike the owner do, he quotes me $8000 for a new compressor unit and does not want to talk warranty.He tried calling the Trane Rep and said he had wrong number and would get back to me. One day went by no word, I call the office and talked with lady answering phones and she said I just missed him and he would call me in the morning. Never heard back from Mike the owner. Called another Trane authorized dealer (Parker Heating & Cooling) and had their techs come out. They spent hour and half diagnosing the Heat Pump and told me the compressor was fine, it is a circuit board. Cost of circuit board is $383, upon installation it was not the circuit board. The owner of that company did not want to talk about my 10 year Trane warranty and he quoted me $3000 just for the compressor and $4900 for the whole Heat Pump unit.This owner flat out said that doing warranty work does not benefit his companys bottom line and could care less about the warranty. Give me your credit card over the phone I will order and have it installed within a week. I said no thank you. I contact Trane consumer affairs submitting a ticket. I was contact by a representative 3 weeks later and was told he had contact both companies I have been dealing with. SouthWest Heating is sticking to their lie that it was hit by lightning so it will not be covered by warranty. Parker Heating told the Trane rep they would provide a labor estimate and file the warranty paperwork. A week has gone by and no response from Trane.There are wild fires in Colorado causing smoke and I am asthmatic and would really like to close my house up and run the AC, but I cannot, so there is a health issue now as well. It appears that Trane has done something around how they deal with warranty work with their Authorized Dealers which does not benefit the Trane Dealer. This approach puts the consumer in the middle taking the brunt of issues. Even though you have a 10 year warranty it not worth anything. Wish I would have not bought Trane, they used to be a good company along with product.

I have three 20i, 4 ton, dual fuel heat pumps on my home. The house is 5 years old. All three of these units have had major failures during the 5 year period. Failures include a heat exchangers, two leaking condensers, failed blower motor, failed gas valve, multiple failed circuit boards, failed thermostat, and a total air handler failure which resulted in the entire unit having to be replaced. Two of the failures resulted in the units being down for over a month before parts could be obtained. I have had multiple homes with many different brands of HVAC units. This is my first experience with Trane, and it will be my last. My house was custom built and is toured by many people for construction ideas. When asked if I would change anything, the only thing I advise people to do is stay from Trane HVAC units. When the warranty is up on these three units, I will very likely replace them all with another brand. Its obviously Hard To START A Trane.

Barely more than 5 yrs ago, I had a gas-fired furnace model TUH2D120A9V5VA installed by a reputable HVAC dealer. Last week during 19 F weather, the blower motor quit costing me $1600 in repairs. I wish I had seen all the complaints on the internet before purchasing my furnace and A/C units. Trane obviously has a Quality problem for which their warranties are inadequate. I will not be purchasing another Trane product and I will make sure that my neighbors (neighborhood & internet) are made aware of Tranes numerous bad reviews. They are obviously more interested in their bottom line than in their products.

In July 2014, I purchased a Trane 4 ton air conditioner and air handler. In July 2017, the coil developed a leak and I spent $1150 in labor cost to install new coil and $300 to replace refrigerant even though the coil was under warranty. In August 2019, the new coil also developed a leak. I had to pay $850 in labor to install my 3rd coil and $390 to replace refrigerant that leaked out. Replacing both coils under warranty cost me a total of $2690. My service technician from AA American Air Conditioning told me that this is a common problem with Trane coils. I called Trane Customer Service and was immediately told that they would not compensate me for my expenses even though they are selling defective coils. Customer Service told me to have my service technician request a visit by a Trane field representative. He tried to do this but was told that the customer (me) has to contact Trane Customer Service to request a visit by a company field representative. I am in a Catch 22 situation and Trane is giving me the runaround. They clearly do not want to take responsibility for their defective coils and they have a “customer be damned” approach to customer service.

We built our house in 2010. Moved-in in Dec. 2010. In July of 2014 one of the Trane a/c units stopped working. The problem was apparently a bug crawled into a circuit box, fried itself and the part which was replaced by the a/c technician with a new circuit that was fully enclosed so it could not happen again. (Nice work on the design Trane). Sept 2014 another a/c stopped blowing cold air. The repair Technician said that the starter went bad so thats why the compressor was not working. So now another large bill to repair a 4 year old Trane a/c unit. $400 a few months ago and now $700 +. Not so happy with Trane right now. Of course none of the parts could be warranted. If youre looking for a dependable A/C, maybe you should bypass Trane.

Absolutely horrible product, customer service and shady warranties. We purchased a Trane HVAC system, XL90 furnace and a 2 ton AC unit in 2009. It is used a couple months out of the year at a lakefront house in Chicago and was installed 6 years ago. Warranty paperwork says 10 yr warranty. Trane says 5 yr. We are stuck with an inoperative system. It is now August and Trane Customer Service has yet to warranty their product. We are left without an AC unit again this summer - installer wants $4000 to replace a 5/6 year old unit. Trane wont cover compressor or condenser or other failed parts. There are better manufactured HVAC units out there. DONT BUY A TRANE. They do not warranty their products and there is a huge amount of built in obsolescence.

Im compelled to write my review about my experience with Trane and their authorized dealer YEAKLES HVAC out of Hagerstown, MD. First Yeakles completed the installation of a dual fuel (supposed) 16 seer heat pump and A|C system. Immediately I had concerns. The system just wouldnt heat my house in heat pump mode. As questioned the dealer he had argued everything is correct. Just give it time it will work. Anyway as I wait for this system to work. In January I call because again no heat in heat pump mode. He had sent a tech in. His own tech had told me my system is wrong. That his boss had installed a 5tn blower under a 4tn coil. Making it that the 5tn of air across the coil is cooling the system down not allowing it to heat up correctly. So I called Trane, file a complaint. The representative showed me documents that my system is not correct. His data showed that my 16 seer system is rated at a 14.5 seer. So you would think they would make their authorized dealer fix it right? WRONG! On March 1 Yeakles had called me confessing he had in fact installed the incorrect stuff. Great right. No, because within 5 short days Yeakles mind has changed. Even though there is documented proof. He had messed up. Yeakles is now refusing to fix it. What! Oh yeah and Trane has told me they have done all they could do. What! I thought Yeakles was your authorized dealer? Make him fix it! To my point, maybe you cant trust a Trane dealer.

We own a 5 year old Trane HVAC system that came with a 10 year warranty. It just required a $1400 repair which the repair technician indicated was a design flaw/manufacturer defect. I created a case with Trane requesting reimbursement and their response was a quite dismissive form letter denying any responsibility for their faulty system. Check out their Facebook page before purchasing a Trane product. Its FULL of similar complaints from other disgruntled consumers. I intend to file more formal complaints.

I have never experienced more issues with HVAC units in my life than with Trane. We purchased #2 4 ton H/P Condensers and V/S air handlers and 1 #2 ton condenser and a 2 ton air handler, all with media cabinets, retrofit to “existing electrical, freon lines and replaced as much ductwork as possible”. Paid over $37k in 7/2016. Since then, we have had mold from moisture leaks, condensers just “stop running”, now a “4 ton air handler” has an evaporator coil refrigerant leak!!! What??? I was under the impression that Trane is known for aluminum coils and they last for YEARS!!! Why is this costing me $1500??? I just paid over $800 less than 3 months ago for ductwork and Armour Flex due to leaks. Is this a faulty install job or a thin coil that Trane needs to cover the labor costs and refrigerant? Ridiculous.

In April 2007 I purchased a Trane residential HVAC system for $8500 from Home Depot. The authorized Trane installer at that time was McCarthy Services. They installed the system and “completed” the install on April 9, 2007. I was given a certificate of warranty by McCarthy that covered from April 9, 2007 to April 9, 2017. Several months later I was looking for the inspection certificate from the county and found that there was not one in my paperwork. I contacted the county to get a copy. They did not find a record of a permit issued for the installation of my HVAC system. I contacted McCarthy and informed them that they did not get a permit for the install and did not have a county inspection. McCarthy was issued a permit on May 13, 2008 and had the inspector come out. The install failed inspection. They made some changes to the system, and again it failed. Finally, on July 17, 2008, the install passed inspection by the county. On July 1, 2017, the AC failed. A tech looked at it and said the compressor had failed and needed to be replaced, and that the coil also needed to be replaced as the new compressors use a different kind of freon and are not compatible with that coil. The cost was to be $5975. I called Trane and explained that the original installation did not pass inspection until July 17, 2008 so my 10-year warranty should go from July 17, 2008 to July 17, 2018 and this compressor/coil replacement should be covered by the warranty. They told me to take a hike. I paid for the install out of pocket and filed a complaint with Trane. The Trane customer service person said they could not do anything. I escalated it and that person basically told me to stick it.I am a home inspector. We used to rate Trane and Carrier as two of the best HVAC systems. We typically tell our customers that any major appliance that is 10 years old could be ready for a replacement in the near future so they should start planning. I have seen AC units that are 20 years old still running fine. More and more we are hearing horror stories about Trane HVAC systems. I no longer recommend Trane to anyone and now suggest Carrier.Trane seems to have abandoned their commitment to quality and their customer service sucks. I can attest to both. It seems that the one thing that can easily stop a Trane is a few years. So, I decided to file a suit against Trane in the hope that they would at least negotiate some partial payment to me for this replacement (which was a Trane only because if it was a Carrier I would have no chance at any reimbursement). I filed suit in small claims court in my county. I heard nothing from Trane and expected them to be a no-show on the day of court. Instead, they sent a hot-shot lawyer from Washington DC to fight me. The case was moved to regular court and a trial date was set. I had to file a document called a Bill of Particulars stating my complaint. Their hot-shot lawyer filed a 10-page reply referencing a whole bunch of cases and provided 11 reasons why I should not get my money. I am certain that this has cost Trane more than the $5000 I was looking for. This attorney did not even ask me if I was willing to take some other amount to make me happy and drop the case. They are clearly really serious about not giving a crap about their customer. Please, don’t ever buy a Trane.

Installed a brand new HVAC unit in 2013. In 2018 the outdoor line cracked twice not covered under warranty. $400 to fix. In 2019 the compressor went bad. Apparently you have to register both the unit and the compressor separately in order to get the 10-year warranty. Which in my opinion is a scam so that maybe youll miss it and they can reduce the warranty to 5 years. At 5 years and 11 months $1,000 compressor went bad. No help from Trane at all. $1,900 bill this time, and only a one-year warranty on the new compressor. Buy another brand.

Replaced our furnace and central air units in 2012. We purchased Trane from our HVAC provider...we had heard good things about them and had no concerns. First year, the unit worked fine. However, we had to have three service calls in 2014 because of cooling issues. We live in Wisconsin so we do not use the unit too often but three calls in the first year and half was nuts, not to mention the service charges we paid. About a month ago, we joked that we should turn the unit on just to make sure it worked and sure enough, we turned it on and 5 hours later, our house was two degrees warmer.Another call to the company we use who came out the next day and after checking the unit, told my husband that the coil needed to be replaced, and that while the part was under warranty, the labor would cost 1800 and take a couple weeks to get the part...the unit has been discontinued. Our other option was a new unit for 2100.00 (Trane would give us 300.00 off the new unit - big deal) We opted for the new unit, who would fix the old for that amount of money with no guarantee something else would go wrong. Now, every time I go in the basement and look at my new Trane furnace, I wonder what the future holds for us.....hoping we dont have to replace that as well. Very disappointed and will never recommend them and/or buy another Trane product. Personally, I think the unit was defective from the start and feel we have been taken advantage of.

I bought this house that had two XR14 4-1/2 ton Trane Split heat pumps that were installed in 2010. The first major issue was April 2017. The coil in the air handler corroded from dissimilar metal corrosion. $3000 later for a Trane Parent American Standard Air Handler. July 2017 same thing happened. The repair guy put in $400 worth of super seal to get us through so they would not have to replace the other air handler in the attic. Nov 2017 it died. $6500 for an American Standard split Heat pump replacement. Jan 2018 the original Trane Condensing unit GE ECM condensing fan motor failed is been warm so researching why Trane would use a variable speed motor in an application where the whole unit is a single speed and the condensing fan runs at single speed.The main difference (Wholesale $600) vs a $150 + $10 capacitor connected to your T1 & T2 terminals. My AC guy said that the wont get a computer code when the fan fails again. Im like DUHHHH! The compressor was running and the fan stopped. Thats how I know it failed. Why would I need a computer to tell me the P.O.S. TRANE unit has failed. I am not expecting much better out of the American Standard. I am sure they are all made in the same place with different labels slapped on them. I know some of the cheaper brands do the same thing from a rental property where my 12 SEER unit ran for over 20 years. Doesnt Take much to stop a Trane but it sure takes an act of God to get the parts for them.

I cannot recommend purchasing a Trane air conditioner. Ive had problems with my Trane air conditioner since my purchase. The air handler was full of mold after the first month of service and did not pass City inspection. The air handler had to be replaced in order to pass City inspection. A fluorescent bulb had to be added to the air conditioner which is not part of the engineering design to prevent mold. The main power switch corroded after the first year in service. Then the thermostat went bad. Trane customer service does everything possible not to warranty their parts. Tranes customer service definitely does not put its customers first, and they are extremely difficult to deal with. The experience is beyond upsetting. I would not recommend anyone to purchase a Trane air conditioner. Trane makes a poor quality air conditioner and the value and reliability is not there for its price.

I bought a new indoor and outdoor Trane system in May 2013 (after saving for one year with no a/c or heat in the house) thinking that I made a good choice. I really believed their manipulative slogan NOTHING STOPS A TRANE which it needs to changed to TRANE NEVER STARTS, I am such a fool for believing that. Shortly after we had it installed we started having problems. So far we spent $1250 in repair on this Trane product. Tried to contact Trane to get reimbursed for some of this expense and they offered one time goodwill gesture of $85.12 and at the end saying hope you will trust our product in the future. I will never buy another Trane product. I have already stopped 2 people from buying a Trane product.

We bought 1.5 year ago new AC system from Trane because the high quality standard (we had in mind). A month ago, after the one year warranty, the air handler started to leak and after consulting the dealer they ordered a new water pan and they did the installation of that pan. But to install a new pan the coil has to taken out. I was watching this all on the side, but when they took out the coil I saw a damaged coil and stopped them from finishing and took pictures of the damage. The dealer finished the job, I paid him.I filed a complaint against Trane. First I found it unfair to let me pay for that renewing of that pan and second about the damage on the coil. They agree to pay for the repair but the damage on the coil they waved that away. I then filed a complaint through the BBB and the answer of Ms. Erin ** (Consumer Relations Supervisor) was, There is no damage to your coil that is not cosmetic. The functionality, life expectancy, and efficiency will not be negatively affected by the bent spine fins on your evaporator coil.The equipment passed inspection because there is no mechanical damage to the equipment! I would like to say to Ms. **, You should be a great car sales women, you will sell me a car with substantial damage and you use the sentence from above. Functionality, life expectancy and efficiency will not be negatively affect your car. Also, sometimes when a product has a dent or a cosmetic damage, the factory or the dealer will give you a discount because of the damage. The worse of this case is that the coil with the damage passed quality control. So there are probably many of those coils in most of your air handlers. We now talk about the high standard quality Trane will allow us to believe.I already suggested to Ms. ** that if she allows this type of damage on their outside condensers (where you can see the coil), I explained to her that this quality of a condenser would never sell. Im seeking now for, first, a apologize for the way they allow to pass coils with substantial damage and just put them in your air handlers, is just wrong. Secondly, because I expected a brand new, not damaged air handler, a discount on the unit or replacement is in order. Because of all this aggravation and the time I have put into this that discount will be at least 50%. If needed I can add the pictures.

We have had our Trane HVAC for over 15 years and are truly satisfied with it. As for current pricing, I am not up to date. If the quality of the new Trane HVACs meet up to the quality of what we have currently, the pricing should be worth it!

We bought a Trane heatpump/a/c unit in January of 2019. A valve in the unit failed in less than a year. Although the specific valve was covered under their limited warranty, the parts that are associated with the repair for this specific problem werent covered. Even though our installer did not bill up for labor, we still had a bill of $1033 for a unit less than a year old! As it turns out, there was a class action lawsuit over that same valve for units purchased from 2014-2018. Apparently, they havent solved the valve problem, but cleverly, specifically now list those very parts as excluded under the warranty. Never buy a Trane, they dont stand behind their product and apparently dont test it well, either, even though it states that they do on their website.

I purchased a new air conditioner to replace a 18 year old one. They basically sold me a defective XL 15i. As soon as the tech started up the new unit I asked him why it shook so much. He said that is because Trane went to a 2 blade fan in it. I said that appears to be a stupid decision. For the next 3 years I had to keep tightening screws on it because it would squeak horribly and my neighbors would hear it. So I finally called the installers to have them check it out.After taking it apart they noticed that the fan blade was bent! There is NO way it bent on its own underneath the cover so I know it was that way from the beginning. They said since I did not get the extended warranty it would cost 400 dollars to get a new blade. I said it was like that from the day they installed it. They did not care. I called trane and they said since I did not get the extended warranty it was not covered. I said, Wait a minute, you sold me a defective air conditioner and you will not stand behind.. They said, NO.. So I am done with trane. Had to replace my trane furnace a few years back, went with Lennox!!

I purchased a new A/C unit in September of 2018. I have only had the unit for 3 months. Within 3 months I have had to have the coils replaced twice, but that is not the reason for the bad review. The Trane air conditioners are EXTREMELY LOUD! I have to turn my T.V. volume up while the air handler is running. I recently turned on the heat. Each time the heat turns on the unit makes a very loud click. I was told by the repair guy that the clicking is the relay in the heater. I did not have any of these problems with my Carrier and Rheem units. It is very hard to get a good nights sleep with this loud Trane air conditioner. I feel like I wasted $5K!

Trane dealer installed a new Trane heat pump system in Summer 2016. I regret I did not read the reviews online. The system started having problems in winter 2018. Dealer checked it and said the heater in air handler was broken and needed replacement. Then defrost board and fan motor in heat pump were found broken. The condenser coil could also be leaking. I was shocked by all these major issues. Dealer just told me I was unlucky to get a bad system. I was asked to pay about $900 labor fee since only parts are under warranty. In addition, there could be other issues since testing could not be done without replacing the parts. So whole system is a junk. I complained to dealer manager, then to Trane customer service, then escalated to supervisor. I sent them all the documents they asked for, but never heard from them. Whenever I called them, I was transferred many times and held for one hour, but nothing was done. I emailed them many times, but no reply. People working at Trane just don’t care. Do not buy Trane products, because you will regret.

My husband and I purchased a Trane air conditioner and furnace in 2009. Both came with 10 year warranties on parts. Since we have had both units, each has broken every 2-3 years. The air conditioner broke in June of 2012 on a 90 degree day. The furnace broke in November 2015 on a very cold Michigan winter. June 2017 rolls around more problems with the air conditioner. We are feeling a sense of complacency and BOOM, summer of 2019 and the air conditioner fails us on another 90 degree day. We consult their website and Trane sends their MOST incompetent technician. Moral to the story: Do not buy anything from Trane!

After a few years I had to replace the condenser motor and it was not covered. It should not have went so early. You have to keep up with changing the filter and keeping the condensation pipe clean. You must do this on all AC units.

We built a new home and installed a Trane propane HVAC unit because they are supposed to be better than others. Well, fast forward to December 2018. We have a 1 1/2 year old unit that is constantly breaking. First the pressure switch and board went out, then they replaced the igniters and a couple gas parts. Now another switch has went out and they replaced it. This unit has been broken continually since December 2018. Our installing company has been here sometimes on a daily basis, they have been wonderful through the whole process. Every time they fix something though, something else goes wrong. This has been so bad that the Field Service Representative from Trane came to see if he could help fix it. That was two breaks ago! I have contacted Tranes customer service and they have blamed it on the installing company and said they did not know what they were doing. LOL. It was the Trane service representative that said what parts to replace and how to fix it. Trane has said they will give us parts and we are responsible for the rest. This unit is broken more than it is working. We want a new unit! I am with anyone who files a class action lawsuit over these inferior units.

Purchased an American Standard (owned by Trane) HVAC in spring 2017. In spring 2018, the AC was not cold. Technician diagnosed the problem: leaking indoor coil. He replaced and recharged it, then told me that the $545 for labor/refrigerant was NOT covered under warranty - only parts are. When he sensed my outrage, he explained he was on my side and told me to call Trane Customer Service. I did - case #**. They explained the warranty to me (as if I needed that), and I made it clear that it IS A JOKE. How can a company stand by their product when they are asking consumers to incur cost for THEIR MISTAKES! When the supervisor realized I was not going to stop complaining (no yelling, no cursing), she asked if there was anything else she could help me with, to which I answered you have not helped me at all, and then she hung up on me as I began my next sentence... DO NOT BUY TRANE/AMERICAN STANDARD!!!

We have a TRANE ductless mini split 2 ton heat pump, installed & sold by D&B HVAC Heating & Air out of Branson, MO. We have had SO MUCH trouble with this unit. It runs water all the way down the wall. They replaced it once & it is doing the same thing again. D&B keeps telling us that We are the only ones that have ever had any trouble with this type unit???

Even though I have had my current systems for only three years, I am very happy with Trane. The two units I have have been operating flawlessly for the entire time. The systems that were here when I purchased the house needed great deal of TLC for several years, even though they were only two years old when me bought the property. When my daughter in Massachusetts had an addition put on her house two years ago and asked my advice, I told her that both my personal research and my experience had convinced me to go with Trane.

I have owned a 31/2 Ton Trane over/under package heat pump since June 2011 and it has performed faithfully without the need for service. My electric bill is reasonable too. I have maintained the system by keeping the filter clean (permanent filter) and flushing the evaporator and condenser coils. In South Florida, when I needed heat it did the job.

Published on 02/20/2020: Despite paying top dollar for 2 variable speed units, I could not get anyone from Trane to respond. Customer service was no help at all and just referred me back to local installers who was equally unhelpful. Trane appears to be more focused on commercial not their residential customers.Original review: All I wanted to know was whether a backup generator I was considering was compatible with my recently purchased TRANE HVAC system. Was told TRANE does not provide technical support for residential consumers.

Purchased Trane HVAC system in September 2014. I live in Southern CA on the coast where air conditioning and heating is rarely needed except for unseasonal cold and hot days. Went to turn the AC on in July 2018 and it did not work. Ultimately determined that there was no refrigerant/coolant in the unit. Was also told that there have been ongoing issues with the Trane unit/components breaking. In my case it may be the coil component. At a cost of $550 the unit was refilled with refrigerant and a sealer with the hope that the sealer fixes any potential leaks. We will see. I would not expect a central air conditioning unit that is rarely used to break down after 3 seasons of use.Updated on 09/29/2018: Two month update - the AC unit is not working again. The house is not cooling down. Grrr. I will update again after service/repair technician comes.

Trane unit cost $4,000 and is continuously breaking down. I bought this Trane home AC system 3 years ago. It stopped working last summer because the oil in the compressor was incorrect from the manufacturer based on the HVAC repair company I bought the unit from. They changed it out and it has worked this season until now. Out of nowhere the unit has frozen up and shut down. My last system was a Comfortmaker and lasted 28 years without any major breakdowns. Can someone tell me exactly what the problem is with TRANE equipment???

I purchased a Trane air conditioner in March 2015 and an extended warranty. My ac broke last night August 15, its very hot in Florida in August. I called the company that the extended warranty is with and was told the tech had the night off and wouldnt be able to help me until after 2 pm the next day. What kind of service is that? I purchased Trane and paid more money because I wanted something that would last not break down 5 months later.

If youre looking for HVAC equipment, youve probably heard the Nothing runs like a Trane commercials. Well, my experience with them differs a bit. Their slogan should be Nothing RUINS like a TRANE... ruins your reputation with your tenants, ruins your day, ruins your familys holiday, and ruins your bank account. My system, which SHOULD HAVE BEEN IN WARRANTY cost me almost $2000 to fix due to a defective A coil, and TRANE weaseled out of their warranty and stuck me with the bill. If youre looking for HVAC equipment, do yourself a favor... dont believe Tranes advertising hype and choose a company that will truly stand behind their product. I contacted them through their website, explained what had happened, and a week later, got a machine-like call from a minimum-wage customer service agent who obviously couldnt care less if I ever bought another TRANE system and refused to even consider my warranty claim. Needless to say, Ill NEVER spend a dime with TRANE after this experience and I strongly suggest you heed my warning and avoid them like the plague.

Had new Trane XL20i Heat Pump installed 10/20/2010. July 2014 Air Handle evaporator leaked, repaired. Then Condenser became erratic, low-pressure issues, numerous service calls, more parts replaced. Left for summer to NJ from FL, came back, low-speed compressor fried. Trane will not assist. Installer is a good company, and Trane simply tells us what we need to hear.First they tell you the service company need to contact distributor then service company tells you that not the way it works. Mentioned to Trane representative Alex, that the inconsistencies between service company understanding and Tranes position leaves me with no options. Want condenser system replaced and mention consumer affairs massive number of reviews complaining and they will no longer talk to you. It is time someone take the lead and file a class action lawsuit as there is a pattern here. I will purchase alternative equipment in the future. Nice going Trane!

We purchased a Trane HVAC system in 2006 for our new home. The home was not occupied until mid 2007 so the unit was not in use until then. The air conditioner is XL14i and the gas heater is unit XV90. Since then we have spent well over $2000 in labor costs to keep the unit running. The control board was replaced twice, once in June 2012 and again in March 2013. We came to learn this was due to a design flaw. We have had switches and contacts replaced several times, and are now in the process of having to have the coils replaced. Each time we have had to pay labor costs. We went to Trane and asked for reimbursement of labor for the control boards since it was an obvious design flaw. The same is true of the coils now being replaced. We were flatly turned down the first time, and I am sure we will be turned down again. I have no problem paying labor costs for a part that wears out, but when the problem is design the company should be liable. Take my advice. NEVER buy a Trane. It is a piece of garbage. We have spent several days last summer and this summer with no AC, and this past winter when the heat didnt work because of the control board issue. Fifty eight degrees is not a comfortable temperature in your house. I am angry and disgusted that a company that advertises you cant stop a Trane is so poor at standing behind their product.

I just read 2 recent reviews that are my story!!! Omg! If someone wants to do a class action against Trane for this recurrent issue, I am in. The coil is defective and leaked coolant. The unit had been shutting down hard and sounded like it was going to explode. I also had a $500 electric bill. My HVAC company came out Saturday and put 10lbs!!! of Freon in a 14lb system. They had to order the warrantied coil. They informed me the labor and Freon would be around $1150!!! The manager reduced the price to $850, and told me to call Trane as they knew Trane worked with residential owners. Well, if you got the rep I did, I have no idea how you get anything from them. Christina was no help. She kept telling me that Freon is from a 3rd party vendor. I don’t want Freon from Trane. She also said Trane is only responsible for the part, not the Freon one or labor. But if you just admitted responsibility for the functioning of the part that keeps coolant in, your part didn’t do what you said it is supposed to. So, I paid $10000 for the unit which we are in our last year paying for. I paid $200 for Freon from a previous HVAC visit suspecting a leak with dye and found nothing. Then, the $850 I am paying tomorrow, right before our next winter event in Texas, plus the increase in the electric bill last month and most likely this month. When the tech came out Saturday at 9am, the system had gone into emergency heat on 14!!! occasions. So, I will be lucky if the electric bill is only $500 this next month. If your part fails that is responsible for keeping the coolant flowing through the unit, you are responsible Trane, for the cause and effect from that failed part which is you owing me and the others on this feed money for an obvious issue with the coil!

This correspondence is in regards to an erratic and dangerous Trane service vehicle my daughter and I encountered Friday morning (2/12/2016) at 6:30 AM on US 290 at West 43rd in Houston, Texas. I was in the process of taking my daughter to school, the Duchesne Academy in the Memorial area, when we came upon a stalled vehicle in the right lane on the US 290 eastbound main lanes. As usual, the drivers in the adjacent middle lane took turns allowing vehicles from the blocked right lane to merge in. When it came our turn to shift over, the next vehicle intentionally speeded up to block our vehicle from merging in. When it became evident that our vehicle had already moved over before the van could cut us off, the vehicle behind us swerved into the left lane, accelerated past us, got in front of us and slammed on his brakes. For the next two miles the Trane driver continued to slam on his brakes, attempting to cause an accident.Although my daughter and I were not able to get the license plate for the vehicle, we did get the company name plastered all over the vehicle - Trane HVAC Services - Hunton Distribution, Unit 210. In having dealt with Trane personnel elsewhere in the country, I was always impressed with their courteous attitude and professionalism. Needless to say, my family and I are disappointed with the irrational and antagonistic Trane staff weve encountered in Houston to date. Presuming the driver of Hunton Distributions Unit 210 is representative of their staff in Houston, we will certainly think twice before having this service company work on our residential Trane units.

We purchased an American Standard/Trane HVAC unit in 2012 with a 5 year warranty. When they installed our furnace in 2012 they also installed the air conditioning coils but the outdoor unit was not installed until a year later. Therefore, the air conditioning coils were not in use until that time. Our AC failed less than 5 years later and the cause was the air conditioning coils. Not only were we without air conditioning during a record heat wave, we had to pay nearly 1200 in repairs. I have had a very bad experience with the Customer Escalation Department at Trane. They told me that even though the unit was clearly not in use for 5 years, they could not and would not provide any compensation for our costs. We chose American Standard because we thought we were purchasing from a good company who would stand behind their product. We were so wrong!

Our unit isnt 2 years old yet and the coil is leaking. They have no idea when the warranty part will be in. We paid $554 to have them come out, they tried to fix it to hold it over until the parts came in but it lasted 24 hours. Now we have to pay for a part that isnt covered under the warranty. The slogan Nothing stops a Trane is true. A Trane stops a Trane HVAC. Very dissatisfied. We went with Trane thinking it would last longer and have no problems.

We purchased an American Standard Gold (made by Trane with Trane customer service) HVAC system for our upstairs area in 2012. We did so based ratings and quality reviews. We had good Trane systems in our previous homes with no major issues. This current system experienced 8 breakdowns in the past six years with four this year alone. In nearly every case it was a different issue. I have paid more than $3000.00 in repairs in spite of having a 10 year parts warranty with the system. I have never had such failures of HVAC in any of the homes that I have owned over the past 40 years.

I usually dont write reviews, but I am so disappointed in my HVAC purchase I couldnt help myself. DO NOT BUY A TRANE PRODUCT!!! Ive had Carrier before and it was a much superior product. My Trane has only lasted 2 years and now I need a new coil supposedly. Of course no warranty on labor so in addition to the 5K I spent 2 years ago, I am now about to drop another 700.00 for service and labor. If this is any indication of how well this unit is going to hold up, I will be buying another unit before this one is even 5 years old. Avoid the TRANE wreck!

We bought a BIG 5000 sq. ft. 5 br/6 1/2 bath house in foreclosure to renovate. We put 4 brand new, high-efficiency Trane central a/c units because wed always heard Trane was the best and thats what we wanted: pay a bit more than the rest upfront, but get the Best so you wouldnt have to worry as much in the long run... Apparently with the new high-efficiency units, it doesnt quite work that way... We had the house 9 yrs: for the 1st 7 yrs, there literally was not any 6-month period that 1 of the units did not require significant repair service; sure the parts were covered, but not the service calls - it cost us a LOT of extra money.There was a BIG lot next door and a brand new house was built while we lived there. The new owner put in all new Trane units. For the 1st year or 2, there was an a/c service company at that house almost constantly: he and I used to text back and forth rolling our eyes and shaking our heads at whose Trane system was the crappiest. All the service technicians concurred that Trane USED to be the hands-down best, but that things had changed at the top and they were now quite mediocre.

We have a top of the line variable speed high efficiency Trane natural gas furnace. It is now 14 years old, but apparently nearing the end of its life. So much for the 20-year life expectancy we were told to expect when we bought it. We had to have the inducer motor assembly replaced twice within the first year of ownership - at least that was covered under warranty. 13 years later, we have had to replace the blower motor assembly in December 2014 for $800, parts and labor. Now, in March 2015, we have to have the inducer motor assembly replaced again at a cost of $900.00, parts and labor. The local HVAC service technician was able to get it running temporarily - bad bearings - while they order the part. Its been a brutally cold winter here in the northeast, so the furnace has gotten a work-out. We will be pricing new furnaces this summer - and we will not be buying a Trane. When the furnace works, we have been happy with the variable speed functionality. But the endurance has been very disappointing, especially since it was such an expensive furnace to begin with.

Had a new XL14 Trane heat pump installed in 2008. Line routing on exterior of condenser unit is defective and caused rubbing between two lines until rupture of the line. All freon lost and had to have service call to weld the line and reinstall freon. $605 later, its fixed for the moment but Trane will not stand behind what should be a warranty issue because of the defective pipe routing. Cannot recommend Trane to anyone.

I purchased my home early this year and the house is less than 5 years old with two Trane Air Conditioner units. I received a 1-year buyers warranty for the house as part of the sales contract. As the summer heat started, we noticed the air conditioners were not working well. We contacted the warranty company for service. After a couple of checks including freon refill, they finally found out that there is a leakage in the main unit and the evaporator coil needs to be replaced.They said the unit is still under manufacturer warranty and asked me to directly contact Trane to receive a new evaporator coil and the warranty company agreed to follow up with the labor. I reached out to Trane but they said my warranty expired because I had to contact them within 90 days of purchasing the house. I have explained to them that I was never informed by anyone about this requirement, and I even did not know the brand of my air conditioner until there was a problem with it, but they did not accept. That is totally unreasonable, how can a home buyer know about this rule? This is just a way for them to get away from their warranty duties. I hope this review will help some people to know about this rule so that they can reach out to transfer the warranty within 90 days.

I purchased a brand new Trane A/C in July 2011. Now, a year and half later, my A/C stopped blowing cold air. I called out the A/C technician and he informed me that there is a manufacture defect in the condenser units coil. The coil rubs against another piece of metal to cause a hole where the Freon leaks out. My coils had actually 2 holes where the Freon was leaking out. They told me that the coil was under warranty but they would have to charge for labor and Freon and this would cost around $700. I contacted Trane and they told me that they have no control over the prices of labor. I told them that I understood that but requested them if they could get me an A/C technician that they would pay to have it replaced and of course, I have gotten the run around. There is an attorney that is doing the investigation for a class action lawsuit. I really think they have a great case. My other issue is if I pay to have the new coil replaced with the coil Trane sends them for free, who’s to say that I dont have the same problem in another year. Have they made modifications on their coil or is it the same design as the one that has already faulted? Trane needs to stop beating around the bush and recall these faulty coils. Otherwise, word of mouth will cause them to loose a lot of business!

Don’t buy Trane AC units! Read the rest of the reviews. I purchased two new units 14 months ago and so far have paid $1500 in labor to replace bad condensers and valves! The parts are covered under warranty but labor only for one year!!!!! Bad product.

Trane XR15. Terrible Unit. My unit was installed in August of 2018 - biggest mistake I have ever made with a capital purchase. I bought the filtration system for $1500 and that has never worked. I had to buy 6 house air cleaners. I tried to return the unit after 1 year because it had NO dust whatsoever on it but they refused. The heating works just fine. The a/c is a constant nightmare. It just never cools except at night when the temperature goes down. I am out $10,000 and I am going to have to replace this unit because it is absolute junk. I keep having repair come out who find nothing wrong with the unit. So they have disconnected the $1500 air filtration system to see if this will help with cooling the air. I think I am going to call a couple of attorneys and see if they can help me to get a new unit ---- not from Trane but make Trane pay.

We replaced our aging Goodman (18+ years) air conditioner with a new Trane XR17 5 ton unit; in the process also changing the condenser, coils & furnace with Trane units. Our old unit was beginning to show its age with frequent breakdowns (but no compressor failure yet) so we decided to go with a installer recommended system. The units were installed by AC Advance of Houston, on February 3rd, 2018 - during winter. Total bill $8400. With the coming of summer in Houston, the air conditioner was switched on - and the ac compressor failed after just 1 week of usage, on 1st April 2018! Not quite what would be expected from a premium brand like Trane.Right now we are stuck in a limbo. I have requested that the ac be replaced by a new unit - since I consider that the unit was new enough when it failed that I should get a new one. The installer is willing to pick it up and install for free - if we can get one. The local distributor for Trane - Hunton Distribution - has shrugged it off by saying that at best we can get a compressor replacement. I have reached out to Tranes warranty replacement - and they are doing due diligence and thorough review of our request. Meanwhile we are sweltering in the Houston heat and humidity while we wait for them to decide on our request. I will update once I hear back from Trane.

I had my upstairs unit replaced with a TRANE system, after the 15 y/o unit failed. I researched models and went with TRANE b/c of their supposed good track record. I have had nothing but trouble with the unit since installed 4 yrs ago in 2012. The coil failed after the first 14 month in 2013, which I was told was an $1800 job had it not been covered by 2 yr labor warranty (thank God for me). The past 2 years I have had to have it serviced for AC failure twice! Each time it was for a different reason, but both resulting in leakage of Freon. The first year it was from a loosened Schroeder. This past repair was from for a leak at txv, a7# Freon leak!I have a great local company who worked with me on labor charges and recommended I contact TRANE for potential replacement. Their customer escalation department is a JOKE. I requested for them to replace my unit as there has been a problem each year and a major component failure with the coil. They basically said, sorry for the inconvenience but we cant do anything except pay half of your last charge (which totaled $274 of $550). It would have been closer to $800 as the labor was 3 1/2 hours but my HVAC company only charged an hour. Sheena **, the escalation rep did nothing but drag her feet for 2 months and offered me real compensation that I deserve.I honestly think I got a lemon or their product just has deteriorated so bad that they cant even stand behind it anymore. I had my downstairs unit replaced the year before this TRANE with a Carrier and havent had the first minutes trouble with it. I wish Id gone with Carrier again! AND, I have both units serviced twice a year for maintenance, so I take care of my investment. DO NOT BUY A TRANE! THEY WILL WRECK YOUR BANK ACCOUNT and THEY DONT CARE ABOUT THE CUSTOMER.

We have 5 Trane HVAC units and they are 4-5 years old. They have been the source of consistent leaks stemming from coil problems. The Trane dealer who installed them points at Trane and says it is product quality problems. We lost confidence in the service from our installation Trane dealer and the new Trane dealer is much more honest and transparent to explain that these are manufacturing problems. This dealers service people say the coils had manufacturing quality problems so Trane changed the material used in the coils and will not acknowledge this problem or face up to the problem with their customers. I have $2,500 of repairs on these Trane units and some house repairs as well. I have written 2 lengthy letters (with all supporting repair bills to support the problems) in May 2012 and one just recently and received no response from Trane, except my wifes persistence reached a Trane employee by phone on the first letter and this employee said Trane would not do anything. I called their Customer Service # a week ago on our 2nd series of problems and waited for over 1 hour with no response and no follow up response from them even though their customer service # takes your information and says they will call back the same or next day. I emailed their Customer Service 3 days ago and no response to that. In short, Trane is a company with serious product quality problems, and per their lack of willingness to service their customers, doesnt value their customers. I would strongly recommend to anyone building a home or replacing your HVAC systems that you not consider Trane.

Variable speed air handler manufactured by Trane has a motor failure after 11 years? Trane boasts about their rigorous testing yet with light residential use, my air handler motor FAILS??!! AND it is just beyond the 10 year warranty. Well isnt that convenient? This is unacceptable considering the amount of money paid for this product and the time and money spent in twice yearly preventative maintenance. I was hopeful that I was buying a quality product given the amount of money paid for my a/c system. I wont do it again and strongly urge others to consider Carrier or Amana over Trane. Expensive lesson learned.

Paid a large sum of money thinking I was getting the best. Four years and the compressor went out. Waited a week for a new one and that one lasted less than one week. Waiting for another compressor should be about 10 day wait. No a/c. Its 91 outside. Beware. Read the fine print. If you dont register your warranty you get a reduced one. Also yes I have to pay the labor charges.

4 years ago the Trane condenser burned out. The air handler was also replaced with similar units. They too burned out after one week. A third unit was installed and I was told they were units made in China...so now after 3 new units failing they installed a Rheem unit for the air handler and a Trane for the condenser. The condenser just burned out again, and I am told the same thing. Made in China...or Mexico?? Anyhow that is 4 units in 4 years...and my system is clean and all new.

Excellent service and great staff, very friendly and helpful. I would recommend this product to anyone looking to purchase an HVAC system. Very efficient and does what it is advertised to do. I would follow the trained professional recommendations when deciding what size unit to purchase.

My unit is 4 yrs old & the condenser coil broke. It has cost me $1200 for Freon & repairs. Called service to explain and ask for help since my unit is so new. Well, I shouldnt have wasted my time. Woman in dept was actually rude! They will do nothing to help you and I am a senior and live in poverty but that meant nothing. Dont buy Trane based on their reputation because they dont live up to it!!!

My first 3-Ton Trane 18XL system installed in December of 2004 lasted until May of 2018. I live on an island and so my condensers are exposed to harsh conditions, even so my old system never stopped until the condenser coil sprung a leak on a copper to aluminum factory swaged joint. I replaced the system with a new XL 18i condenser and a TAM9 air handler (AHU). This new AHU lasted from May 2018 to December 2018 having developed a leak on a factory welded u-joint. My dealer in Miami was kind enough to provide a new coil under warranty but Trane would not pay for the shipping and wanted me to send back the defective coil back at my cost. The new AHU coil installed in late March 2018 and lasted until late May 2020 and failed the same way as the first. My dealer was swift in getting me a warranty replacement again but said Trane offered no comment about why the same failure happened. My dealer also noted several other failures of the same nature on AHU coils he supplied over the past year. This is very concerning to me as my previous Trane units seemed unstoppable. Now I think it is time for Trane to change its slogan to Trane stops every year. Ill be looking for another brand if this one fails within the warranty period.

I bought this unit from an online dealer. Had it installed by a licensed technician. Ran great for 3 days. In heat mode the coil caused the electrical panel to condensate, shorting out the control panel. Trane says because it was not installed by one of their DEALERS the warranty was null and void. I am very dissatisfied with this product and will tell everyone I know how Trane will not address the problems with their design flaws.

Built a new home in 2008 and had a TRANE HVAC installed. The AC coil leaked and was repaired within the first year. Now the unit is 8 yrs old and I am told that both the AC coil and the inside attic coil is leaking. Repairs will cost as much as installing a complete system, according to Smiths AC company. Im now shopping for a more reliable brand. Hopefully with American made parts.

When I bought my house it still had the original Trane unit and it lasted 10 more years. That means it lasted 25 years. Naturally I thought I could trust them again for a quality product. I got the xr13 heat pump and hyperion air handler. From the beginning the air handler has been blowing massive amount of air out. The installer tried to get Trane to help but they said it was normal. It felt like an air blower coming out of the unit. That is not normal. The installer said lots of customers had similar complaints about that product. Now my fan on the condenser wont work after only 8 months. Trane doesnt stand by their product anymore and they make junk. Do yourself a favor and buy anything else.

I own my own home now for 20 yrs. The builders a/c was not to my liking, to many breakdowns, so I had a Trane installed. I now have it over 10 yrs and have not had one service call except for the yearly maintenance service to keep it running at maximum precision. The outside unit surprisingly, runs quietly, even after 10 1/2 yrs. If and when I have to replace my present A/C, I would definitely get a Trane a/c again.

I built my home in 3/2016. In 5/2016 when it started to get extremely hot the a/c quit working. I called the repair people who said that the wires were not hooked up to the unit and that is why it wasnt cooling. About a couple of weeks later the a/c stopped working again. Again we called major heating and air and they came out the next day and said Freon leaked out because the solenoid caps were not on tight. Again they should have checked that when they came to hook up the wires. Then two weeks or so after that it froze up and quit working again.The same technician came out and said that there was a recall on the expansion valve that they supposedly knew about for months. He said he would come out the next day. Little did I know that would be several days later. When they came to replace the valve they then said that the compressor had frozen up. So being that this unit is only 6 months old I am very disappointed in the level of service that I have received from Trane and the major heating and air technicians. So have basically been without a/c for a good part of a hot hot summer. I have to say that if I ever have to replace my unit in its entirety I WILL NOT get another Trane unit.

I really like my Trane dealer. But… The dealer advised me that Trane is not the Trane of old. They have issues in quality and design. I need two new units and am considering Carrier or another brand. What is worse is that the customer service reps are terrible. One last comment. Before you spend a lot of money on a new HVAC system you should air seal your attic. Remove the insulation and seal every hole and joint where the drywall touches wood. Do not add insulation on top of existing insulation in a leaking attic. I spent an extra $2k to do this and replaced the cardboard rafter baffles with corrugated plastic ones from DCI. They are great and brown recluse spiders don’t like plastic. The result is that my cooling costs was reduced by at least 30%. The existing HVAC system now runs less and should help reduce the maintenance cost of a new system.

We purchased this Trane about three years ago and very happy with it so far, it cools, almost too cool sometimes and I love the warmth in the winter. The installers put this on the roof so it is out of the way so no one will trip over it going around the house. I have had no issues with it at all. When this was put in the installers had to put in vents in the ceiling which makes a nice cool house, we only had floor vents before; we had a furnace and window coolers and this took care of both items. Because of this purchase we purchased new windows, nice additions to an old house.

We have a three-level townhouse that is about 1500 square feet. We purchased the house in 1992, and it was about 10 years old. A York heat pump and heating and air system was on the unit and we had no issues with the unit... it worked like a charm. In 2007, we had collateral damage from an attached houses arson fire, and the unit inhaled so much smoke that State Farm Insurance allowed us to get a new unit. We trusted them and got a comparable Trane unit.By the way, beware of State Farm and any insurance company, and make sure they arent cutting corners with your home, car or anything else they insure... but that is another story. They might say theyre a good neighbor... but they are a ginormous company with a lot of people to deal with, and many are less than desirable. Have a fire and a car accident with State Farm as your insurer, and see who your good neighbor isnt. Trane, however, is BAD PARTS and SERVICE. State Farm doesnt have manufactured parts. Buyers beware... we have had a heater or air major repair every season since the Trane was installed. We found out by going to the internet for known issues, and gave the model number and info we got from a very nice HVAC technician.Trane installed crap parts that broke over and over in the same units until only threats of class action suits and so many furious customers made Trane change their part manufacturer on the TX Valve. If you got a Trane between 2000 and 2012, beware. These parts, especially the START CAPACITOR TX VALVE HEAT STRIP ELEMENTS - the bad TX valve failure will cause the freon to need replacement and a very expensive technician bill. A bunch of new homes in a development had to replace their TX Valves over and over and made such a fuss that Trane had to pay. We have had the unit 5 years, and we have had to lay out money for expensive parts and service every year and almost every season. And we will likely pay for the unit in repairs over and over and over if this continues. The installers and HVAC techs know these issues and they dont like it either. Trane knows the bad parts, and they let consumers buy them over and over and let the installers take crap, and they make money replacing parts that should have been recalled and replaced by TRANE. The only thing that deflects that from happening is that no one usually dies from a bad Trane unit, and it doesnt get worldwide publicity as it should. From what I have read, it doesnt matter what size unit. If its Trane, you are going to waste your money and feel the pain. Threaten them, scream at them, join together, and sue them. Publicize their rip-off stories on sites like these or any way you can. Any company who does business like this needs to correct it. They sold bad parts in units, and knew they were bad... and let the consumers get stuck with crap.The bad publicity and reputation management that issues will cost a global company are serious... so get Trane to pay. We have lost money, days of work waiting for repairmen, discomfort in being cold or hot for days every season, and extra utilities, because fans and space heaters and unit compressors are working overtime.

We replaced our entire HVAC system in 2008 with a Trane heat pump and gas furnace. We got a 10 year warranty, which we used extensively. The warranty ran out in February of 2018 and I found out today that the blower motor has burn out, again. Previously the blower motor was replaced under warranty. Now it will cost $1,500 to replace the blower motor. I will never buy another Trane product and wont even buy from a HVAC company that sells Trane.

All dates are estimated. Back in 2009, we had Vailes install a new Trane Heat Pump (outside unit and Air-handler in attic) along with all new flex duct work. After a full summer of running the unit - the dirty-sock syndrome smell came about in our upstairs. We called Vailes and they brought their Trane Rep, Ken **, out to investigate. He tweaked some of the duct work and airflow (speeds) on the air handler and also coated the coils so that it would not make that smell. He also redesigned the ramp so that water would not flow over the ramp...Everything seemed okay - until we had a Mold specialist check out our entire house. He found Mold in the Trane air handler and in the duct work. He found no other issues with the house. We contacted Vailes and shared the Mold report with them. They came out and looked and took pictures to share with their Trane Rep (Ken ** out of Richmond). They came back with a solution of cleaning out the air handler for estimated $500.00 and installing a UV light for another $1,000.00. I replied back with the following request to Vailes: Our game plan is to counter with: to have a Trane Rep come out and look at the situation. Possible solutions: Air flow is set incorrectly (after talking with other large heating and cooling companies). Another red flag: Having 3-4 degree variances in rooms upstairs. Some rooms have an extreme blast of air flow (especially in the winter). Our home was inspected by a professional environmental technician and the house is clean. The only issue is the air-handler in the attic.After discussing this situation further with my wife, father, Riddlebarger, and Landis Heating, they all suggested that Trane should come out and redo/check the air flow. They also think it could be a potential trunk issue as well. I was going to have my wife run with this but I dont want to add anything else to her plate. Will you please contact Trane again with our circumstance? We need to fix the issue and I would like for Trane to be there.Vailes shared this request with Ken ** (Trane Rep in Richmond) and Ken replied back to me with the following: The mold that is growing in the home is a product of the environment that the equipment is in. The Trane (or any other brand equipment) does not produce the bacteria; it already exists in the structure. The effort that needs to be put in is to address the source of bacteria whether it is infiltrating form the crawlspace, attic, basement, windows, fireplace, sewer system, or from the people that live in the house. The bacteria growing in the AHU is happening because it is a nice environment for it to grow (warm and moist) depending on the season but it is not the source. There is nothing that Trane can do to address the structure or the infiltration to the home. Vailes has made some suggestions about accessories that can be added to a system to help manage the bacteria (UV lights, and electronic air filters); these may help reduce the potential for growth in the unit but the bacteria will still be in the home.I was not satisfied with his response so I brought in several other HVAC dealers to analyze the situation. They have all pointed to the duct work and airflow. I could get another HVAC dealer to redo all the duct work but that puts me in a major financial crisis. I feel like they (Vailes and the Trane Rep) should have looked at the situation closer. Obviously, they knew something was wrong from the start when they coated the coils and redid the airflow and ramp shortly after it was installed. I feel like the coated coils only masked the issue. For some reason, we are getting mold in the air handler. Any suggestions? One particular HVAC dealer said that he firmly thinks it is the duct work - because the duct work going to the returns are the biggest he has ever seen on a ton 1/2 unit. He also said there is no trunk line (all lines are coming straight out of the small boxes on the air handler...). Hearing from 4 other HVAC dealer that they think it is the duct work - tells me something. I am meeting with two other HVAC dealers this week as well to see what they think. But it is very disappointing having to go to other dealers to fix this problem. We turned the unit off once the mold was found (back in April). I have a wife and 4 children and need to place some urgency on this.

The seller of our house put in a brand new Trane TAM7 with an XL18i just to sell the house. Less than a year into the house the unit developed a leak at the evaporator coil. Took several days in the middle of summer to get it fixed (labor/410a not included). Then within a couple months the time delay fuse blew twice in a row - the tech eventually replaced it with a similar rated automotive fuse. Now this summer the condenser coil went out and after getting that fixed the blower ECM has died. Over and over, the system keeps breaking in multiple places... Absolute piece of crap. A unit this expensive should last care free for years - not break down 4 times in the first 5 years.

Our residential central air conditioner a Trane XL1200 and XE90 furnace was installed back in 1996. It has been extremely reliable. The air conditioner is service checked once a year and has never failed once. The furnace has had the blower clutch go after about 13 years and start capacitor went after about 14 years. Very minor repairs with not one electrical or major mechanical failure on either. Getting a good contractor for installation is essential. We had the local Trane dealer do the install of which the bulk of their work is commercial installations. Not sure about the other reviewers but I recommend Trane to everybody for the reliability and efficiency.

I purchased my home in 2010. The Trane AC was installed new in 2007. I have had issue after issue each and every year ironically at about the same time each year. I do not touch the unit. It is set for constant just about year round living in FL. First, it was a non-issue HVAC service call messed around with unit and said it was all under warranty - never got a real answer but the service call was $300. The second year it was the hi/low switch which cost me $300 in labor. Today, it is the blower again under warranty but labor costs are at $200. At this rate, I will have paid for this unit again before it should be time to replace it.

My Trane heat pump quit and I called Country Heating and Cooling Inc to check it out and make the repairs. The system was less than 5 years old and still under the 10 year parts warranty. They discovered a very small leak in copper tubing and made the repair. They also replaced the condenser fan motor I assume because the leak caused a failure in the motor. It took 90 minutes and I was charged $1055.48 which included refrigerant. Shouldnt refrigerant be part of the parts? I asked why so much and they said this was a standard fee for this work. Its amazing Trane uses such cheap copper tubing or makes such poor connections so that it fails within a few years. Its even more amazing HVAC companies can charge almost $500 per hour for repairs. Top lawyers dont make that much.

When we built our new home 13 years ago, we chose a Trane heating and cooling system. We live in a climate that gets very hot in the summer and way below zero in the winter and our furnace/air conditioner keeps up with all that Mother Nature has to throw at us! Keeping the filters changed and regular maintenance are the only expenses so far.

In April 2015 we purchased what we believed to be a quality XV20i “TruComfort System”. We spent $17,500. From the beginning, our electric bills increased during times when temperatures are below freezing. We have had sleepless nights due to the loud compressor noise and the system runs 24 hours a day at times. The coils ice up so badly that the ice build up extends out of the side vents and into the fan compartment. We have to resort to our emergency heat unit as the fan blades hit the ice and cannot function. We wait until the unit thaws out with above freezing temps. Our HVAC company has been out multiple times and says all sensor readings are normal and basically don’t know how to fix our problem. Again we have paid for multiple service calls, the most recent $294 with no resolution. Unlike others, I have not attempted to call Trane, as it seems impossible to get help. Our local dealer promises to take care of us, but my faith is dwindling. We work hard for our dollars just like the rest, and it is very frustrating to spend this kind of money on a product that does not live up to its name. It is like robbery.

Went from a 10 to a 14 SEER unit and have nearly cut our cooling bill in half! While the prior unit was also a Trane it was a left over R22 unit to match our condenser, it only lasted just under 10 years. The new unit is a variable speed one and can absolutely freeze your butt for less $ than that old one could just barely keep up! Happy camper. :)