My parents owned a Sub-Zero which only makes built-in refrigerators and not stand-up ones. Ive heard of Viking in the past and theyre my number two choice. However, I received my refrigerator damaged. A lot of parts under it were bent so its not leveled and I have to put a piece of wood behind the fridge to level it. Also, the bottom grille doesnt line up with the fridge. Theres also frost build-up all around the inside of the fridge where the cool air comes out of the little vents. Theres supposed to be a gap in between the shelves but theyre touching. And the door slams hard. It doesnt feel like a normal fridge. Its hard and its like plastic on plastic when it closes. The freezer door is not even with the refrigerator doors like its pushed in on one side. When I close it, it’s supposed to be flush with the doors but only one side is pushed down and one side is pulling out. The Viking team was friendly but they took a while to return calls. I spoke to a representative and she said she was going to check on my fridge. I had to call her the next week and they were supposed to call me back two days later and this last week but I still havent heard from them. They said they were going to send out somebody to repair the fridge but the company guy said its irreparable. Overall, Vikings built-ins are very good but their stand-ups are not.

The dealer had to order everything and it took several weeks but the installation of the range went well. However, the installers demanded to be paid upfront. When you schedule the installation service, you had to pay for that at the time even though you may have been a couple weeks out. That was the only thing that was kind of sketchy but it worked out. The range is a beautiful unit and it works well. Were happy with it. I like the induction heating too.

Bought an induction range from Viking in 2007... terrible experience... Actually I think they replaced some parts that were within the warranty period, with some persuading, but after the third time it broke in 4 years we decided just to throw it away and get a conventional range.

I have some problems with the Viking Refrigerator that we got. The unit functions well, but I have problems in the way it is laid out. It seemed very stripped down. The crisper drawer is not divided, it is just one big drawer that is supposed to hold both fruit and vegetables. That was surprising. Fruits and vegetables require different temperatures and different humidities. There wasn’t any delicatessen or cheese drawer too. The fridge is also very high so that the taller shelves were not accessible. I called Viking to find out how I could better accessorize the refrigerator, and there didnt seem to be any answer to that and apparently, for this model, there are no Viking accessories available.

We bought an entire kitchen of Viking appliances (fridge, range, oven, microwave, etc.). By far the worst is the refrigerator. Every time the machine has broken down, we call Viking for their recommendation which always is to pay more than $1000 for replacement parts. Weve done this now at least 4-5 times, but on todays visit the certified repairman told us it would be more than $1000 and he could not guarantee it would work (the immediately prior visit was 3 months ago and $1500 - on Vikings advice, naturally). Viking offered us 10% off on a new refrigerator - that would be less than we spent on the last repair. Todays Viking rep didnt seem to understand why I didnt think that was a good deal....hmmm..

The Viking range is a little bit different to cook on than a regular range. Things seem to get hotter faster. It’s not that it’s a bad thing. Its just a little bit of a learning curve. I have a little bit of a concern as to how to clean this oven since it’s not a self-cleaning oven. Also, the fan in this range is extremely loud. After I use the oven, it is on for a good hour after I turn the oven off. I had a guy out here and he told me that thats just the way they are. Still, someone should have mentioned that before I bought that big ticket item. But the quality is fine.

I had my stove about 10 years...broiler burner doesnt turn on, could not control flame in front left burner - it flamed out. Viking said I should replace valve, about $100 - that didnt work. Then they said it was an outdated stove for parts. I removed orig. valve and cleaned it with brake cleaner spray - works perfect. Cost? $3.00. Broiler still doesnt work. I give up...never again with Viking.

My husband wanted to go with Viking. When we were at a store, they were trying to persuade us not to. They kept telling us that the Viking refrigerator tend to fail quite often and a lot of their customers actually had problems with it once it goes out of warranty, and so they have to pay out of pocket to get it fixed. So, we were persuaded not to get it but my husband was determined to get it because we bought extended warranty. We like our refrigerator. We dont have any problems with it overall. We have the one side freezer, and one side fridge. We like it. Its big. I like the icemaker. Its convenient because its so wide. I wish theres more space, but overall, it functions fine. So far, were satisfied.

We purchased a new Viking all refrigeration unit and it has been nothing but trouble. Ice forms on the back wall and around the fan unit. The fan started to make a terrible noise because it was hitting the ice. Hadco (the Viking rep in Florida) has sent repairmen a number of times, but the issue is still not solved. It appears to me to be an engineering problem as there is no positive seal when the door closes. This would allow humidity to build up inside the unit. We have used Sub Zero before, but the Viking unit appeared to be better designed - it is not. I am in the process of trying to arrange for a replacement refrigerator.

My husband ordered a Viking range for me as a surprise birthday present. The service people that we paid to do the installation were horrible and didnt know anything about it, and so we ended up having to do it ourselves. The range is good and I like the easy clean. None of my stuff seeps down in the burners when what I cook overflows. However, the range should have more of the easy slide racks because the ones that arent are too small for the oven. Also, when the oven is on and I would turn it to low, the flame on the two front ranges would go out. The two outer knobs would also turn with a resistance. So Viking is replacing the oven.My husband is waiting for someone to call him back for our inconvenience. Since were getting a new stove, we hope we can keep the easy glide rack as compensation for our difficulty because this oven is not cheap. I would recommend Viking with reservation. If they don’t take care of the issues I have right now and I have to keep calling, then I will get Better Business Bureau involved. I would really not like to because this is a very nice birthday present and I was very happy with it.

We got a Viking Range through an appliance package which involved us getting a range and getting a Viking microwave for free. Currently, were having a little difficulty with the oven holding temperature. The range top is great but were seeing swings of upwards 20 to 50 degrees from what the thermostat is set at. Still, we love our range top and the gas controls.

The range is amazing and its like the centerpiece for the kitchen. But Ive had igniter issues, the hood has a switch that broke, and two of the ovens didnt work. Although Im sure itll be amazing once it gets fixed. It has a feature where it lights up in the front and I can light it to white or a royal blue. In the evening, when I turn on all the mood lighting, I usually turn my stove on because its beautiful and it’s lit. I love the range and I recommend it.

I saw a Viking refrigerator at Colders Appliance Store and bought it. It was significantly discounted because it was a floor model. Its a side-by-side fridge and the two doors dont align perfectly. Its something you can see and it stands out a little bit. And theres no easy way to adjust in and out and get things in perfect plane. I would have preferred French doors because I could have gotten a full sheet tray in the refrigerator. Whereas with the side-by-side, I cant. But I wanted the 42-inch and Viking dont make a 42-inch with a single door. But other than that, it has been fine.

Weve had a lot of problems with the Viking range. The repairman has been here twice. The hinges on the door have not worked properly. When you close the oven door, it kind of falls loose again a little bit. The lights are on all the time. The guy put in new hinges but the oven wouldnt turn on. It was some computer part. Ive been super disappointed.

Our Viking 48 two door refrigerator: After two years it stopped working; drawers, shelves, plastic trim, refrigerator side door interior panels cracking, and both door seals in desperate need of replacement. After reading so many complaints about Viking appliances we just decided to wait and get more familiar with this expensive brand. In the mean time we went to Lowes and got a Samsung as a spare. Not sure on how to proceed, the Viking refrigerator was turned off and unplugged for three years. After the three years, we called Viking; Viking replaced the compressor, but we had to pay for all the expensive labor and all the other expensive replacement parts including the ice maker and both door seals. The refrigerator interior door panel is expensive and not worth of replacement. The refrigerator started to leak right after it was serviced from the freezer every time the freezer defrosts.Our 48 Viking Freestanding Gas Range: The knobs on the front of the range get very hot when using the ovens. The lettering and markings on the range disappeared. Oven doors dont close correctly. After three years, we started to smell gas coming from both ovens when in use. The ovens would not heat up properly, had to replace all three oven igniters. The large oven door/hinges stuck and we could not get the door to open or close, had all door hinges replaced on both doors.As a contractor, I find it amazing that I keep seeing Viking Appliances in multimillion dollar homes. My best guess is that these Viking appliances are there for appearance purposes only. Viking Appliance is the worst brand. Viking appliances are only worth the metal that they are made of. DO NOT even look at a Viking Appliance. I encourage all owners of any Viking appliance to be truthful and help the next victim that maybe looking to buy the Viking brand.

All of our appliances are Viking, which is a high-end brand. But I guess Viking is new with refrigeration. The quality of the refrigerator we got from them has been horrible. It does not hold the temperature. It freezes everything that its not supposed to freeze in the actual refrigerator side of it and its very loud when it makes ice. It doesnt have any special feature other than a normal refrigerator. It doesnt even have the water feature. So were having some very big issues with it and would never buy a Viking again. But when we had a couple of other issues with the refrigerator not having some proper framing, the team members at the Viking dealer have been very good to work with and have shown up on time.

Viking is a good product and it looks beautiful but the functionality is a big problem. I bought a high-end oven, thinking that it would be more efficient and Id be able to get better use out of it. Instead, Im having a problem with this brand-new and expensive oven thats over $5,000 after having it for less than two months. Ive bought a lot of different appliances in my time and Ive never run into a problem with an appliance immediately. I asked my husband to preheat the oven and he had to shut it off because it wasnt turning on and there was a gas smell in the house. Also, the microwave is a little weird. The fan has two speeds but it certainly sounds the same to me. I reached out to where I purchased the oven from and they sent somebody to service it.

Purchased about six months ago and I have been picking up ice off the floor several times a day since! It overproduced ice into the bucket and when you open freezer ice falls out. I contacted customer service and a technician came to house. After consulting Viking directly it was found that this is a known problem and there is no fix for our model. I was told I need to lift the ice handle to stop making ice and put it down again when I need more. Can’t believe I have to make my own ice for a fridge that cost close to $10,000! The rep I purchased the fridge from contacted Viking to see if I could return and the answer was NO! Very disappointed!

We noticed that on the refrigerator side, when we would open our Viking, the door wasnt closing on its own when we let go of the door handle. So, I called in the place where we purchased it and then they said we still had a warranty for the refrigerator itself for Viking. So then I called them and put in a claim. I turned out that the latch from underneath the door was broken. We waited two weeks for the parts to be delivered. It also seemed that the doors were not levelled. The freezer was fine but the refrigerator was a bit lower than the freezer. But thats fixed now and its working fine. I love that we have more room to place everything in.

Viking has a great reputation. We were looking into fitting into our budget long-lasting appliances. The place we bought them from was having a deal at the time, and it included all three appliances for a great deal. However, had it not been in the middle of a pandemic, would have been a lot easier. But there were some delays and some confusion as to when appliances were going to be delivered. Some were delivered at times when we were told they werent going to be, so our contractor wasnt prepared. But I love how heavy-duty it is. We had an incident where we needed to replace a part, and it came quickly and within the warranty. The Viking refrigerator looks great.

I bought a house and a Viking range was already selected by the builder. So far, I already had to call out the technicians because some of the rings did not ignite properly with the spark. It seems the igniter is extremely fussy about the distance of the conductor the spark starts from to either the inner circle where the gas comes out of or the outer circle, which is to stop the food dropping down into your stove. They are two pieces of metal and if its too close to either one of them, then the spark does not travel enough distance in the air to actually ignite the gas. Basically, you cant switch on the gas using that igniter. Its a bit of a pain in the neck. When it stops igniting, you have to go and try and work out if it is too close to the inside or to the outside. You try and bend the thing. It would be really good if they had a bit of a more reliable electronic ignition for the rangetop.I also got the microwave, the refrigerator, and the dishwasher. The refrigerator came with a dent in the door while the dishwasher has some sort of plastic piece that is hanging down from the door. The door that you open to the dishwasher is hanging there. I dont know whether it wasnt installed properly. Ive looked in the installation manual and it doesnt tell you what to do about what that is or where it should connect. The other thing about the dishwasher is its a little on the noisy side. We had a Bosch 800 series before that and that was near silent. We had Miele before that and that sorta cleaned better than the Viking one does. The microwave has a bit of a strange design. Its one of those drawer microwaves so you’re below the waist level. Its not very easy to see what buttons to press. The most common thing you want to be able to do is to be able to open the microwave drawer but its really hard. With every single button, theres no way to feel without getting down, bending, and looking for where the open button is. Its not in an obvious place. Its doesnt stick out at all and you cant do it by touch.Bizarrely, there is a separate open button and a close button. Why on earth do you need that? They could have just had a double-sized button that combined both. You might actually have a chance of pressing it without going searching for it. There is a bit of a usability problem. In order to open or close the microwave, you have to locate these tiny buttons that are the same size as all of the other buttons. And theyre right in the middle of the touchpad so its not something you can find without looking.

I chose between Viking and Wolf and the price point was a big point why I chose Viking. Overall, I like the quality of the Viking range and I like many aspects of it even though I was supposed to have service on it again. I’ve had a service problem since the beginning and they haven’t rectified it yet even though they have tried. My favorite thing about the range is the ease of being able to clean the top. I like being able to take the top apart and get into all the components. I like cleaning them in the dishwasher or washing by hand. I also like the team at the Viking dealer very much. They were good.

Viking had a professional-style model that would fit in the space that I had versus having to cut out and build new space for the size to have a built-in look. However, the quality of their refrigerator was not great. It doesnt close wonderfully and Ive had issues with the seal. But the team at the Viking dealer has been excellent. Theyre very helpful in getting all these stuff for me.

When the Viking refrigerator and the wine cooler were brought in by the installers, they damaged the handlebars and two of them had scratches. They hit the door entry area, too, so they damaged that as well and my contractor had to fix it for us. The two refrigerators were also not installed the way I wanted them to be installed and the doors were not in line with each other, so they were a bit off. Theres also a half an ounce of leak periodically occurring on the wine cooler side. The installers set the refrigerators in and put in the backing for them to be stabilized. They leveled it a bit and locked it into that 2x4 in the back. Then they left without installing the trim kit so my carpenter had to figure out how to put it in. The trim kit was for the refrigerator but we ended up installing it on the wine cooler side since that didn’t have a trim kit. Ben, from the Odmus Company, told me that I was supposed to use the trim kits for both sides, the refrigerator and the wine cooler, to make them look right and uniform. He said he would install them for me so I should get them. So I ordered another trim kit for the refrigerator but later, he said that there was supposed to be another kit for the refrigerator as well. This was never brought to my attention until months after I purchased the items, so I’m disappointed about that. I paid $1,000 for the installation and trim kits thinking that the installers would finish the job and do it correctly, but it wasn’t done so. I reported it to Viking and to the store manager, but I never received any calls from BestBuy about this issue. It’s been five months since I bought the refrigerators. BestBuy held on to them for me until I was ready for the installation, then they were installed in my house two months ago.I talked to someone from BestBuy last month and told them about my problems with the installation process. They got the original installer back to help me and they’re going to replace the handles, straighten out the doors for me and install the trim. But most of the work has been done already, so I dont see why I have to pay for the installation when the installers didn’t install anything. They just delivered the items and set them up. Other than that, I love the Viking refrigerator and the cooler, except for the leakage. They’re great refrigerators and I would recommend them to others. Since the installation process is the most difficult job, people have to make sure that Viking would do everything that they’re supposed to do and that they complete the job.

Im very happy with Viking Range. I bought it from a wholesaler and the experience with them was positive. The range is beautiful. Aside from its aesthetic, its functionality is my favorite too, being able to boil water in two minutes. Its everything that I was hoping for and Im very pleased with it.

Our Viking range has been pretty good and I like the griddle top, but weve had three times now where I don’t know if something is wrong with the board or the plug. It just stops working and we unplug it, put it in a different plug, and it still wont work. We had someone working on the washer and he was here three weeks ago. He said he was going to look into the range, but I haven’t heard back from him so I need to call them.

I was replacing an oven that I had for years and was gonna go buy new appliances. Plus, I wanted an electric range. I looked at Viking and the quality of the appliance was pretty good for the price. The struggle that I had was I could not see the exact stove that I bought because nobody had one in Columbus, Ohio. I could see pictures in the brochure of what Viking looked like and looked at it online, but I couldnt see it, feel it, or touch it. So for me, it was a big risk and a little frustrating. But its been great so far. I like its oven capacity a lot.

There was a problem when we got the current model and some guy had to come out. It takes an awfully long time to warm up and I’m miffed that because it’s gas, the temperature fluctuates a little bit. Other than that, I love it. It’s really pretty and it makes me happy. I have the split oven and I like that part of it a lot. We have a large family, so it comes in handy.

Im happy so far with the quality of my Viking refrigerator. I like the style. Ive got a Viking cooktop, hood, dual oven, and dishwasher. Ive had two repair guys out, one for the beverage center and one for the cooktop. They were both very lovely. I ran into a warranty issue with the beverage center though and that was a nightmare. I just gave up and paid for it. It wasnt expensive, but it was a waste of time. Other than that, Im happy with everything.

Ive heard of Viking and seen appliances in different houses. I started researching and found them on internet and its supposed to be a good and reliable brand. I thought I was buying a good product getting their refrigerator, and so far, it has been working okay. It would be nice to have a water dispenser on it and if the icemaker was a bit faster.

Their team was very good. But the refrigerator broke within a few months of installing it. The ice maker went out on it and I some trouble adjusting the doors. Theres not enough throw in the adjustment screws to be able to get the doors to sit perfectly square. When I talked to the folks about it on the Viking helpline, we did everything they said. Its just outside of the adjustment cycle of the screw so, its a little bit crooked. So, I had to have some warranty work done to it and they were pretty quick on the warranty stuff. I was happy with that. Other than that, its a good looking refrigerator.

Our Viking refrigerator was fine.

We purchased a free standing Viking Professional Range for our kitchen remodel. After a couple of years the griddle went on one night by itself and started a fire in our kitchen at 3am. Needless to say this was a harrowing experience. We had to have our entire kitchen and living room cleaned and repainted. The response from Viking was to send out a repair guy and change the control. Viking offered nothing for the cost of the fire damage and pushed back on helping out with even providing a new griddle cutting board.A couple of weeks ago the replacement switch went off by itself in the middle of the night again. Causing a second fire in our kitchen at 1:30am. We have contacted Viking and they offered to send out a repair company to replace the control again. We want this range removed from our home. This Viking Range is dangerous. There is a national recall on these. Look out for their expensive junk.Viking was bought by Middleby a few years ago. Since then the products are truly not worth it. They are cheaped out cost contained products at a high price. They put some stainless steel fronts with nice logos and call it professional. It is very poorly made unreliable sparkly stuff. Run from this place. Dont walk. Buy a Wolf or a Samsung not this junk....

I built a custom home in 2008 and chose to install an all-Viking kitchen, based on their supposedly superior professional performance, quality and reputation. Specifically, I purchased a 6-burner range with a grill and griddle, double oven, double door ref, wine cooler, microwave, dishwasher and food warming drawers! Within the first month, the drawers in my refrigerator both cracked because the door trays hit them every time they are opened and closed. Then the top shelf and the vegetable drawer froze all of my food! The door to my wine cooler keeps flying open and the dishwasher was serviced several times because it started to smell like a wet dog. The repairmen (several came and couldnt fix the thing) said that it was because the hose kinks trapping food and causing it to ferment. So appetizing! Currently, my dishwasher has been out of service for six months and counting because the authorized Viking servicer cant seem to get the part from the factory because its been discontinued! (My GE dishwasher lasted over 26 years and I could always get parts!). Finally, my Viking microwave broke twice in the first four years! All of this inconvenience and frustration just to have friends come over and admire the Viking Professional logo on all of my appliances, at least until I tell them that Viking has the worst-designed appliances ever made and the quality control department should be standing in some unemployment line somewhere for bilking customers out of their hard-earned money! Dont be a victim! Do not buy Viking!

I got a Viking Refrigerator because I thought it was a better brand and architecturally they look very nice. Their team scheduled delivery very well but when I called to ask about questions, they didnt seem to know as much on the sales department side. I hoped they would have known a little bit more about the refrigerator so I can try to troubleshoot, instead of me trying to call 1-800 number since I had a little trouble at the beginning. It wasnt cooling properly, but I called it in and they came. And its working fine now.

We needed a new fridge, and we heard that Viking was a good model, so we decided to buy it. But ever since we’ve had it, it has been giving us nothing but a problem. We’re working with Best Buy to have it replaced as soon as they can get us a different model or unit, not even Viking. The compressor seems to be humming a lot louder and unusually higher. So it’s this annoying, high-pitched hum that we constantly hear. Also, the alignment of the bottom freezer drawer is a bit off. They tried to replace it with different Viking units from different warehouses, but all of the refrigerators had the exact same problem. So we did not go with a replacement, and we came to a mutual decision that we’re gonna have the Viking taken back by Best Buy and have it replaced by a completely different brand. We got the 36-inch freestanding unit and it is absolutely not one I would recommend. Best Buy asked us to reach out to the manufacturer directly, and they came over and saw the unit, and they didn’t really do anything. They told us that they were not gonna be able to help or do anything here and that we just have to talk to Best Buy. So while they were polite, they were utterly useless.

Purchased the fridge in 2007. Since then I have had a new motherboard, 3 sets of hinges, 3 ice makers (mine is broken now so it will be 4) and the wheels fall off of the freezer drawer. I had the ice maker replaced 8/13. Its 2/15. They wont replace it!! Bad taste in my mouth!

I have had a Viking stove for about 30 years. When I went into a store, I saw that there were Viking displays and the refrigerator really looked very nice. I needed the built-in one because I was taking out the bad old built-in. The Viking refrigerator had all the features I wanted and had good quality parts and interior too. The ice machine is in the freezer. And I like the ice to be in the tray where I could scoop it out. I got a side-by-side that looks good in my kitchen. I like the same feel and that it was constructed with a simple design. I also like the clean stainless steel doors and the way its very vertical and tall. I hope that it would last a very long time. If it does, then Id be happy. My experience with the dealer was pretty good but they dont use the best people to do the installation. Their people are not really specialized for Viking. They brought the first refrigerator in and installed it in such a way that they damaged one of the doors. And then they had to send another refrigerator to replace it and it was a big ordeal. Nevertheless, I would tell my friends that so far, I am happy with my Viking refrigerator.

I just moved in to a brand new house that had a Viking Range. I like the range except that its really hard to clean because it has all kinds of cracks and crevices and its hard to get food debris out of it.

I went to Best Buy and bought a Viking range because I like the style and the large size burner. There was a big one in the middle which was exactly what I needed. But Im not having a good experience because I would have liked to have a product that is working, not a product that comes to our house damaged. I couldnt use the range after the installation because I was remodeling my house and then a few days after I finally turned it on a person from the gas company helped me because the burners were not working. Its been six months now that Ive been trying to solve this problem. I went back to Best Buy and talked to the manager and the second manager. They said theyre going to contact the service center but two months ago I was so disappointed and upset. I told them if they dont solve the problem or give me the solution I would return the item. After that they put me in contact of the service company. They said they would call me in three days and I waited. But then I had to travel for one and a half month and even until I came back they have never called me. I called again last week and they finally set up an appointment to solve the problem. So Im waiting and Im hoping that I dont have any more problem with the other Viking items. I am really disappointed I decided to buy. I knew somebody who had the product and had a problem with the service and I didnt listen so I am now having a problem.

I went into a model home and compared Viking Refrigerators to Wolf and some other ones. Vikings quality and price were a little bit better so I decided to give it a try. I like the two lower drawers, one for the refrigeration and one for the freezer. However, it takes longer for it to make ice. We also had to get a part replaced because we had some leaking from the freezer. But, we were able to get a repair guy out to handle it during the warranty period. Other than that, everything is fine.

I have owned my Viking oven for 13 years. I purchased the oven because of the Viking name and quality. Unfortunately, I have had 3 costly repairs and I am now faced with a fourth repair after a self-cleaning cycle broke the oven lock. The trouble is compounded by the fact that I cannot finding a repair person in the area willing to help. I have contacted 2 companies that have said they would call me with info about repair and neither has returned a call. Disappointed to now have 4 costly repairs on a very expensive appliance.

We did some research and we were debating between Sub-Zero and Viking. Because of the layout of our kitchen, we couldnt fit a bigger fridge so we decided to go with Viking. Were happy that the freezer is at the bottom, but if an improvement can be made, we feel that the ice maker is not conveniently placed. We have to open the whole freezer to get the ice and theres a lot of cold temperature while were taking the ice out as well as the ice cubes having a tendency to fall off. But its very well-built and it shows high quality compared to other products. Its also backed up by a great warranty. As far as the refrigeration, were so far satisfied and would certainly recommend Viking to other people. We dont have any issues like we had with the range.I was very frustrated with the gas range that we have. I had a bad experience with that way Vikings customer service work. Communication was what really drove everything off. I called and there was a service scheduled, which was supposed to be within a one-week time frame. It turned out that we were without a gas range for almost a month. The people that Viking originally set up a schedule with, apparently, were booked up for over three weeks. So I had to call in and there wasnt a Viking customer service. They called and asked me if I would be okay with sending a different company. I had to call in and follow up what happened and then they scheduled my service with another company.

I unfortunately bought a Viking gas range from the local dealer Warner Stellian since the Wolf range I wanted was on indefinite backorder. This range has proven to be the worst gas range I ever had the mis-fortune of owning. Absolute piece of junk nothing but problems from day 1. Oven door that doesnt lock in cleaning cycle, spark modules and ignitors that dont work, door hinges that break, etc, etc. And forget about getting ANY satisfaction from Viking you call they ignore you and treat you like your stupid. I recently bought some much cheaper GE appliances for my mothers house in FLA and they performed flawlessly and at 1/4 to 1/3 the cost of Viking P.O.S.I think Im not alone see the other reviews on this site and they are all very consistent and UNHAPPY. DONT fall victim to the hype and salesperson B.S. Save your money and buy ANYTHING other than a Viking! Overpriced, poor quality, non-existent customer service, expensive hard to find parts, lousy, pathetic customer service from the manufacturer. Other than all that, youll love them...

I was searching for a replacement for another refrigerator and I know Viking had some quality about it. My wife liked it too when we were in the store. The team at the Viking dealer was helpful and cooperative. Everything went down smoothly. This ref is our first French door and I will have to get used to bending over to get into the freezer, but I like all of its features. Im satisfied so far with the quality and it hasnt broken down yet in todays world. Id recommend it.

The electronic control panel on our Viking Wall Oven began to blink when we tried to turn it on. The oven is five years old and seldomly used. We did the usual troubleshooting, then called Viking to have an authorized service rep come out. The service rep pulled the unit from the wall, unplugged it and gave us a quote for $4300 for the repair! He says we need a new glass panel (even though it is obviously a circuit board behind the panel) and the part is slightly less expensive than purchasing a brand new oven! Unacceptable Viking!!!

I’ve always wanted a Viking Refrigerator. Due to Vikings reputation and the way their appliances look, I bought a Viking refrigerator which is nice and I love it. I bought mine from Plessers.com and they were really excellent. But the instructions for the kick plate were pretty vague and I couldn’t figure out how to put the kick plate on the bottom. I thought I had the wrong one and they sent me another one, which was the same part. Then I realized how to put it on after that. Yet the response was really good and they didn’t waste any time sending me a replacement. I appreciated that.

The builder selection for our new house was a Viking Model RVDR3301 Range. The range burners are very difficult to control and it is easy to overheat what you are cooking. The simmer functionality is very non-linear and if you’re not careful the burner will go out. Cleaning the range top requires dismantling the burners, which have some delicate parts.The oven temperature takes forever to preheat and the temperature varies quite a bit. Initially it would varied much as 50 degrees at 300 and the average temperature was off by 25 degrees. Even after two adjustments to correct the offset it still makes cooking delicate things like a cake difficult and everything seems to take longer to cook. The window in the oven door fogs up if you are cooking anything moist making it difficult to see what’s going on in the oven. And the chrome plating came off the oven racks and they needed to be replaced under warranty.

We purchased a newly built home and had all Viking appliances installed. The range puts out good heat but the oven is definitely malfunctioning. It cycles every minute no matter what temperature you set it to so if I am baking something that takes 2 hours, Ill hear the igniter click and the flame come on over 100 times. I dont know if its because the flame is reigniting so often but the smell of gas is so strong. Also, the door gets so hot you cant even touch it without wearing an oven mitt.All of these make me afraid to use the oven. I called Viking and theyve sent out the same repair person twice who told me that the cycling every minute is normal and the door is supposed to get hot because heat radiates. I understand heat radiates but it shouldnt get so hot you can burn yourself. What happens if children accidentally get close to the oven? I also dont understand why for a supposed high end oven, the temperature cant be maintained for more than a minute when the flame goes out before it reignites again. And since its cycling every minute no matter what temp you set it to and regardless if you leave the oven door closed for 2 hours (yes, we tested it with the door closed for 2 hours to make sure we werent losing heat from opening the door), it doesnt seem like the cycling is temperature related at all.When I call Viking, they tell me this is NOT normal and a repair person needs to come out to make adjustments. Theyve sent the same repair person twice who insists this is normal. I called again today and asked for a different company. The same person has been scheduled to come out tomorrow, wholl likely tell me again that this is what I have to get use to with this oven.This oven is a hazard. Youll either be afraid to use it or youll end up burning yourself or inhaling carbon monoxide fumes. I had to turn the oven off yesterday because I got a terrible headache from the fumes. I am writing this to advise everyone to not buy a Viking. Also, now it is documented that these issues existed in the event something bad happens.

Our Viking refrigerator is of excellent quality. I like how heavy-duty it feels.

I purchased the D3 range in July 2013 and the gas was leaking which the installer said was not so. JCP&L had to come out at night to shut off the gas. Viking replaced the range the third day and the replacement range oven does not work... The company refuses to refund my money and take the stove. I had to cancel my Thanksgiving party and now Christmas is here and still no working stove.

We were promised the delivery date of our Viking Range was some time at the end of June of last year. But we kept getting pushed off. We were told it would be two more weeks. It just kept going and going. Finally, we got ahold of somebody high up in Pirch who said that we might not have it until the middle of this year. We started calling around. I decided that if I couldnt have a Viking, it was okay because I just wanted an oven. I hadnt had one in almost a year. We finally found someplace in New York that had a model that we ended up purchasing. It got delivered in November of last year, five months after our original date was promised and it was dented. We got ahold of somebody. They told us that they would get a new part out to us. But we still havent gotten a new part out. Im super disappointed. It was also broken when it was delivered and it took five weeks to get it fixed. But I love cooking on it. Its amazing. Weve made some pizza dough and Ive used the proofing feature, which I didnt even know it had. That was really cool.

We purchased the Viking a Professional Single Wall Oven June 14. We have not been able to use this oven. It can take up to 1 hour to pre-heat. After the oven had pre-heated and turned OFF the entire panel is so hot you cannot touch it. The oven was replaced once and we are having the same problem with the new oven. We have had 2 different electricians look at this along with Viking service techs. No one seems to have an answer to our problem. Would never have chosen Viking if we had known this. We also called Viking who told us to call the store we purchased the oven from. Viking basically told us there wasnt anything they could do!!

We had a Garland in a big farmhouse 45 years ago, then we moved to Viking about 30 years ago. Its an upgrade cause Viking has the burners. This cant leak all the crud down around the burners, so this is much better. However, purchasing it was terrible. We were getting ready to do our renovation, and my husband had to spend quite a bit of time tracking things down. Our stove has just been installed and we love it. Its our second one and its beautiful. Its a good solid stove.

I’ve seen Vikings advertisements in home building magazines and I went with them because of the expected quality. The stove and the microwave-convection oven were delivered dead on arrival, and it’s now six weeks so Viking’s trying to figure out if they’re gonna replace them or not. They’ve had three technicians out and I have not heard back in two weeks despite repeated follow-up attempts. The interactions are fine, but all the parts unfortunately are on backorder and are parts that they don’t stock. And there’s no definitive timeline for when the parts will be in stock. Every time I call the call center, they say I’m supposed to expect a call from a director or BT level that can make that decision. And they keep passing along the message, but I do not get a call back. I spent a ton of money on these appliances and it’s very unfortunate that the service and quality aren’t there based on my experience so far.

Back in 2013, I was going to do a remodel to my house kitchens with a centerpiece. It was gonna be open to all of the appliances and we’re going to be in view in the open area. I was looking for a bit more than the GEs but there’s quite a few to choose from and Viking was close. The Viking range is excellent. It’s the leader of the pack and we’re so happy with it. The burners can be quickly assembled for cleaning purposes and I like their layout. The range is very serviceable, very durable, and the oven is fantastic. The racks in the oven are extremely easy to move and work with, very heavy and it gives me a lot of confidence working with them. The stove has a dent in the back for the heat to come out and that creates a primary heat in the backslash. I don’t think there’s another stove out there that would beat Viking but they’ve got to get rid of the heat somewhere. There was absolutely no service calls on the range. It’s been perfect and it’s amazing.

I heard of Viking Refrigerators through my friends. Viking has favorable feedback about the appliances and their quality overall. I also like the competitive pricing bundles that they had put a place for this past year-end. They had an aggressive buy two, get one appliance free. And then also, they had a 5% discount rebate built in. It outpaced most of their competitors and at that point of seeing that, it became a no-brainer to buy a Viking.We have an 84 inch by 42 side by side and it works fantastic. The only thing it doesnt have is the water dispenser, but thats not a problem for me. It has been working great so far. Also, my experience with the Viking dealer was great. They did really well and inspected everything out for us and made sure the appliances were gonna fit in terms of measurement, design, and all those basic necessities that I was looking for from a product across the board. We put in our entire kitchen with the Viking products and they did great. I would recommend Viking to others.

There are vent holes at the bottom of oven. Owner must remove bottom plate to clean food debris that falls into the oven’s burner area which creates an adverse hygienic condition. Also, annoying oven fan stays on 45 minutes after use.

Viking Ranges look beautiful that’s why I chose Viking over a different name, also because of the quality and the name behind it. I wanted everything to match, so I went with the range and the dishwasher as well. The range has worked really well, but the dishwasher had problems when it was first originally shipped. The team with Viking came in and had to replace two parts, but for a brand-new appliance having two new different parts, having someone come in was not something I expected. In the future, I would stick with the actual cookware and not the auxiliary accessories.I have the standard range and stovetop, but its built well. Everything on it is really strong and really sturdy like it would be lasting a long time. I dont worry about if its gonna break if I move to someplace Im gonna have to be of if Im gonna end up replacing it in the next five years. On top of that, I really like the timeless design, where it wont go out of style if I switch from plain marble to black marble. Its not something Im gonna have to replace.

We installed all Viking appliances with a new house purchase, including a Viking Dishwasher that lasted for six years before it stopped working. Purchased a replacement dishwasher and it started leaking water after about 11 months. It also does not dry the dishes well and sometimes smells. It took over four months, several repair visits and complaints to BBB before Viking replaced the defective dishwasher with a new dishwasher. Barely six months later, the new dishwasher is again leaking. Contacted Viking and they scheduled for repair service with local repair dealer. Repair technician comes over about a month ago and diagnosed the issue and ordered the parts. Several weeks later, after I contacted them regarding the status of the parts, they scheduled a repair service appointment and changed the entire front door of the dishwasher. Technician ran the dishwasher for about five minutes and declares the problem fixed. Over the next few days, after running the cycle through (the dishwasher takes approximately 3-4 hours to run through a cycle), I noticed that the leak continues in the center of the dishwasher, albeit not as extensively as before the front door was changed, but definitely a noticeable leak. Contacted the local repair company who stated that I need to contact Viking directly as they have done everything Viking told them to do. Contacted Viking and I now being told they need to contact the regional service manager as to the next steps. In my previous experience, waiting on the next directive from the regional service manager took months.What I do not understand is the fact that Viking is well aware of the issue with their leaking dishwashers and they have not taken the time to find a permanent fix for the problem. I have had other dishwashers before from other brands and did not experience the issues and leaks that I am experiencing with the Viking brand. I also had an issue with my Viking refrigerator leaking 8 years ago.... They attempted to fix the leak, including sending the engineers who designed the refrigerator from Mississippi to my home to fix the problem; all to no avail. Viking ended up replacing the refrigerator when all their repair efforts failed. The replacement refrigerator has worked out fine for the most part. Cant say the same for the replacement dishwasher.Right now, the waiting game continues. I had to involve BBB the last time this happened to even get responses from Viking. I am thinking of initiating another complaint with BBB but will first give Viking a few days to see what they come up with. Not happy about the inconvenience that my family and I have been subjected to from Vikings defective products.

I had a Jenn-Air range but I didn’t like the way it cooked on the gas. A couple of my cousins and family members have Viking ranges and I also researched on them. I liked the reputation that I read about them and bought a few things - a range, a washer and dryer, and a refrigerator. The Viking range is much better. It cooks much faster. It’s of good quality but the only thing I’m having a problem with is the grates in the oven. I can’t get it in and out easily. It sticks. Also, they didn’t explain clearly that I bought the non-self-clean oven. They didn’t go through everything for me. They didn’t tell me the ins and the outs of each of the ranges. If I could exchange this, I would get the other one.

A Viking range was in my home when we bought it. But that one was a demo in the store and when they installed it, they messed it up and burned up some of the wiring. I had trouble with it from the get-go, so it was replaced by Viking. Replacing it was a long, drawn-out process. But finally, after them trying to find the appropriate fix for the existing range, they said, “We’re done. We’re gonna replace it, no charge.” I like the new range and the grill is so pretty. The original one I had was so heavy. I’m a senior, and just picking up the grates was terrible. This new range I got is much easier to clean. They’ve broken it down, even the griddle and the parts that would have to be taken out, and cleaned are much lighter. They did a much better job on the newer models.

The fridge is good but the ice maker wasn’t working since day one. The individual ordered the part that wasn’t working and that’s where we’re stuck. He didnt finish the job, and then the pandemic happened. I heard nothing back since.

I ordered the Viking over the phone with someone. I had to wait for the hood and the dishwasher for quite a while, but it was okay because we were waiting on other stuff for the kitchen remodel. I like the style of Viking Ranges and nobody else makes red in that kind of an industrial feel. Its quality also has been great so far. I like all that all the burners are the same size and its iron top is simple. It was pretty good and I’m glad that they just left it to me to install. However, the dishwasher that I’d gotten originally from them has no damage on the outside but was all dented on the inside, so I don’t understand how that could have happened and I didn’t realize this until I went to put it in after having it for 20 days after they delivered it. Then at the beginning of March, it stopped working. The pump that takes the water out just continually would run and it would never start another program. Viking replaced it for me because they couldn’t find a service person in my area. But they wouldn’t just send it to me to put in, so I had to deal with letting an installer put it in. The installer did not do a great job so right now, I have to go back and level it. Now I have to find some additional insulation because they took that with them and they didn’t put all the insulation in the front so it’s louder now. They also didn’t put one of the screw covers on and it’s a stainless steel screw on a black background so now the black tic-toe panel on the bottom has one screw that’s glaring. I gotta fix those things and I’ll paint the screw. I wish they would have just sent it to me and let me put it in, but they insisted on it. In terms of the way they handled the situation, I thought I was dealing with someone who wasnt able to make any decisions. It took them from the beginning of March until they put it in on Thursday to get a working dishwasher. But I would still endorse my friends in getting Viking because I think that’s not necessarily a manufacturing problem.

The quality has been pretty good. Their features are the same as any other brand but as far as what Ive heard, Viking is very efficient. Initially, we had a problem with the smell of gas. Every time we turned our range on, only part of the burner tube was lighting up and the other one wasnt. When the Viking guy came, he showed us what was happening. He told us to turn the oven all the way up to 450, then bring it down to the temperature that we want. After that, we have not had any issue.

We’ve previously lived in houses and in rentals that had Viking in them and I know that it’s a good brand. And when we were looking at the appliances, there was a couple that fitted in our budget and we also looked at the style of the oven. We looked at Wolf and Sub-Zero, and Viking, just a combination of the style, price, and functionality, won out over those.We bought a Viking refrigerator and a range from an online company out of New Jersey. It came from the factory and it looked like it had been packed up with a dent in the door. It was underneath all the packaging and theres no kind of dents in the packaging. It was difficult to figure out how to get that repaired on someone else’s dime because it’s not our fault. The dealer was more problematic than Viking. It was like sending emails to a blank wall. I felt like they could’ve said that this was not their issue and they’re sorry for sending it to us. They were just searching to figure out who I needed to contact. After four emails and a handful of phone calls they told me to call Viking. And then Viking sorted it out as I could expect. They took care of it in a good fashion and took complete charge of its cost. Viking had someone came out and replaced the door. Then, something also happened when they installed the range. Some of the workers tried to move the range around and they pulled off the door of our oven and that had nothing to do with Viking. But we were able to get that sorted out on the same day. It’s good for it to all happen at once versus a couple of times. The quality of the range is good and it seemed perfectly functional, especially after the door was fixed. It works when it needs to work.

The product performance and durability of Viking refrigerators led me to purchase from them. However, I’m very disappointed and frustrated because I have a French door refrigerator, and it is accumulating a lot of ice all the time. The service in Rio de Janeiro, where I live, is very poor. There’s only one authorized dealer that does customer service and he never has the time. He advised me to change the seal rubber that goes on the door, which I did, but the problem continued. I told him this, but there was no response. I was about to write a letter to Viking because this is unacceptable. I’m also not very happy with my experience with the dealer. They sold me one model and they delivered another. I had to keep the one they sent me but I want the model that I purchased. But since they refused to change it, I ended up having received a penalty from them.

I got a range, a dishwasher, a microwave, and a refrigerator from Viking. But Im not happy with any of them. I had a problem with the burners of the range. Its really easy to move the igniter if youre cleaning it and when you take the ring off. But if you move the igniter too close, it wont ignite. You have to bend it back into place. I had to bend it back in place initially to get it to work. Also, the finish on the grills that come with it on the top came off on it in four months. I called Viking and figured they would send me a new one. But they said it was not covered and that it was cosmetic. These things are supposed to be pretty sweet. In general, I’m super disappointed in the fact that it’s 10 grand on a package and I’m not happy with any of the units.

Viking had been recommended by several people including our son and daughter-in-law who had one for a long time. The range we received over two years ago turned out to be just froth with a series of problems and we had various Viking repair out there. We received a factory replacement about two months ago and theres been one little igniter issue. But that was fixed and were back on board again. If it wasnt for the repairmen who knew our problem, we still wouldnt have one. We would have thrown it away. It was terrible. We just plainly could not continue with a device that was so unpredictable. The oven knobs got incredibly hot and the fan was really noisy. And it repeatedly would shut itself off. I would never buy a Viking stove again. And the one we have now is working much better. It shut itself off, but it was the igniter and the repairman fixed it. But the knobs dont get hot and the fan is extremely quiet. And thats so much nicer than we the one we had that was extremely noisy which almost shake the house.Viking made some changes with their service and repair facility and model. They went to an outside supplier that made multiple visits but had no knowledge of Viking as far as training. But when we finally got to the Viking employee that takes care of the State of Washington, Idaho, Montana and Alaska, he has been great. If it wasnt for him, we probably wouldnt have that stove anymore.We went through a lot and there was not a lot of support from Viking. I started keeping a log on Microsoft Word and its now over eight pages. And of all the various different calls, their replies, the kept emails that are incredible. But anyway, its just been a long journey. You got more than what you want to know.I went on Facebook at one time on their website to say how much trouble I had had and they replied with, Oh, well call your Viking such and such. We dont want this to happen. But it didnt do any good.

I have had a Viking gas oven that has had the same recurring issue since it was brand new, 3 1/2 years ago. The oven heats up but then fails to reignite, causing the oven to lose temperature. Viking service providers have put band-aids on this issue 3 times, the latest 4 months ago. These have helped for a short period of time, but eventually have all failed. When I called Viking today to let them know that the issue is happening again, neither Viking (nor the service provider) would stand behind the product or the work that was done to fix it. The customer care department told me that I would need to pay for the service, and then Viking would decide whether or not it was a quality issue. They would not escalate the issue to a supervisor, claiming that there was no such person. I am writing the review here in the effort to get some resolution.

The switch for the inside lights of my Viking range broke thats why the light stayed on all the time. We called somebody who sent some people out that got my range fixed. Other than that, I like the quality of my range. My parents always had Viking and Id strongly recommend others to buy one too.

I like Viking Ranges and the new management at Viking Ranges generally. This is my second stove and I spent probably $35,000 on Viking equipment in the last 10 years. However, I have a two-oven version stove that I paid $17,000 for and it’s about two years old, and I called about getting some service because the small oven doesn’t work. I live in Crosslake, Minnesota and granted it’s out of the woods, the company that I bought the stove from in Minneapolis, Warners’ Stellian, implied that they would service it. I’m very disappointed with them because they won’t service it. There is a company that sells them in a place called Walker, Minnesota, and they had a guy that would service it. I called him up and he said he doesn’t like to work on Viking stoves anymore. He loves Viking stoves but every time he works on them, he can’t get a part. The parts dealers either send him the wrong parts or don’t send them. I told him Ill worry about the parts and for him to come and tell me what’s wrong with the oven. I called Viking and I wasn’t very pleasant after about three people, and I finally got to somebody by the name of Kenneth. He called the service place and told them to come out and look at my stove and Viking will pay for it under warranty like they should. The tech came over right away, looked at the stove and said there’s a wire bond and it looks like the burner is bad. This was three weeks ago. He said he sent Viking the part and haven’t heard anything from them. He said he told them to ship it to me because then it would come and he knows that its here then he’ll come and put the part in. But nobody has called me from Viking and it’s getting a little long.I called Viking and after shucking and jiving around about four people, I finally got a hold of Keith and he said they can’t get the part in three weeks. Thursday of last week and I said I want to hear in the next two days when the delivery would happen but I have not. So I’m going to wait until Wednesday and I’m going to call back again. You spend $17,000 on a a high-end stove, you would expect they could fix it and would have people that they could contact to fix it. If nothing else, they could make a deal with Sears that’s got people all over, and then send one of their guys to school to fix it because I know I’m not the only one that owns a Viking range in this area. My attorney says that it can be considered fraud because they’re very queer in their warranty. Also, when I got the stove brand new, I have the 8 burners and no griddle. I found out that when Viking built it, they didn’t put the peg supports for the griddles for the center thing where the pan grate goes. They missed a couple of those which says their quality control is ** for a $17,000 stove. The next little thing that happened was that they shipped it and they don’t ship out clear instructions. So I had to be very careful on how to put the gas burners on the gas stove tops because if I don’t put them in exactly the way they’re supposed to go in, and they go in on a whole bunch of different ways, all of a sudden, I turn the gas on and it sits there and the pilot igniter runs all the time on that burner. It took a while for me to figure it out and try to put these burners in the right position. It’s not obvious. They should put a dot some place on there which way to put the burners so that the igniters don’t run all the time.The design of the stove is marvelous. If it’s all put together right, it’s the best stove you can buy. But it’s not very easy to get issues sometimes taken care of. I’ve spent probably two or three months trying to get this oven fixed. I’ve been shuffling around from pillar to post and I’ve got bad answers, been lied to, and it still is broke. The only reason that I bought a second stove was that the first one went up in smoke when my house burned down, but I had no problem whatsoever with it.

We bought a Viking range, refrigerator, microwave, and dishwasher. We redid our entire kitchen, and we bought all-Viking appliances based on reputation. The stove has been great. The induction cooktop is fabulous but Im not real convinced about convection oven yet. I don’t see the advantage of that being faster than normal cooking. But that could be that it’s relatively new to us, and we don’t know exactly how to use it yet. But I think we’re gonna be very happy with it. We actually have an electric stove because we don’t have gas in our area. But to see that you can boil water so quickly, the cooking has been incredible on the oven-top. The customer service has been good as well. We waited a long time for a range. The people that we bought the appliances from didn’t know why it was in such a delay. So I just called Viking myself and the woman I spoke to was incredibly nice and told me that the issue was they were waiting for parts from Germany. We waited like a month for it. But that was nobody’s fault. It’s just the way it was. The people that we bought it from, which was at Pacific Sales in Best Buy, have been pretty good. But the guy who installed our refrigerator worried me a little bit because he never heard of Viking. He never had installed Viking and he didn’t do it right. But the people that came out the second time were in and out of my house within 5 minutes because it was a very, very simple fix. The guy who did my dishwasher, oven, and microwave went to Viking training school, so he was very knowledgeable.

We liked Vikings name recognition and aesthetics. I feel good about the quality of the range that we got. The installer commented that it was the heaviest range of that size he had ever tried to lift in his life. And he’s been installing high-end appliances for 15 years. Weight is a good indication of quality to me. You can typically look at the weight of something and figure out whether it’s made well or not. I also liked that we could get the Viking range in a custom color because my wife wanted a black one. We had to wait a couple of extra months for Viking to build that one. Having the dual fuel, which is the gas range and the electric oven, is good too.We got our Viking range at Bob Wallace Appliance in Huntsville, Alabama. They were really good and I would definitely recommend them. I picked out the range online, talked with the salesperson, ordered it over the phone, and had it delivered to my house. The whole thing from step one to the final step was done without me ever stepping foot in the store.I know that Viking and other high-end brands like this have like a no discount policy. But we were able to take advantage of a sale going on to where when we bought the range, we got a free Viking dishwasher with it. Also, one of the things that I wanted, we were going from a electric stove to a gas stove and I wanted a vent hood. And as part of that Viking promotion, we could pick a microwave or a dishwasher. In the future, they could add to the list of free products that one could get. I would’ve taken a free vent hood even though it’s less expensive than a dishwasher because I didn’t need a new dishwasher. I just got it anyways because it was free. The promotions like that are really good and as far as the stove, everything works perfectly right now.

Our refrigerator was leaking from the inside for quite a number of months. As we were going through various showrooms and appliance stores, we had seen the Viking Refrigerators and looked into them. We chose Viking because we found a refrigerator that was on clearance and it was something that would fit in our space at the time and fulfill our needs. Its working very well. I like the way the upper interior is organized. I also like the sturdiness of the back which is in the lower freezer compartment. Were very happy and satisfied with it. I would it recommend it to a friend.

I got my Viking package at Best Buy when they had a Buy three things and get one for free promo. I got an oven, a cooktop, refrigerator and a dishwasher. The French-Door oven is the best Ive ever had. Its unbeatable and the ease of use is incredible. The stove top and the refrigerator are also fabulous. The refrigeration is perfect. Im very picky about ice makers but the one I have is great. It makes sufficient amount of ice and the ice is hard and lasts forever. But I cant stand the dishwasher and I want to upgrade it. Its a piece of garbage and I cant believe Viking would even put their name on it. Its been a huge disappointment, phasing me out of plastic. I called an issue on the dishwasher and the reps were very helpful. Apart from that, the refrigerator, the oven and the cooktop are great and I love them.

The refrigerant stopped cooling on both our Viking refrigerator and freezer which was troublesome. Ordering the parts took a long time but I was really impressed with their great customer service. There was also an issue on getting a refund with the repair but they worked it out to where everything was covered.

Viking ranges are so expensive and buying one was not our goal. But we just remodeled out kitchen and when we went into the showroom to start buying all the appliances, we walked by a Viking range and it was the most beautiful thing we ever saw. My husband loves to cook and we thought we had to have that. So we spent the money and bought one because of how it looked. Also, the brand name is nothing but the best. Viking is synonymous with quality and youre gonna lay down some bucks for it but it is worth it.The reps at the Viking dealership were super great. It was a location where they sell several brand names but the rep that helped us couldnt have been more helpful, nice, and informative. We bought the one with the four burners and the grill in the middle. My husbands favorite feature is the grill and mine is the baking oven. I like the way it has the latch pull out which are like on rollers. The quality of the range is beautiful and our experience with it has been great so far. But Im concerned about the way that little vent that is at the back of the cook area is placed because when it bends out, it kinda hits on our backsplash and over time, that heat at the scene may be an issue. I wish the guy told us that when we bought the range, but that is not a complaint. We bought the Viking dishwasher as well. We had a guy come out and he said that they are great dishwashers but he hates to work on them because they are so complicated. Youve got to pull things apart. But he said that he doesn’t have a lot of problems with them other than it sucks when he has to work on them. As a consumer, we bought it because it has the bottom rack, the top rack, and this little rack underneath that you pull out where you can put utensils or knives. That is brilliant. I show everybody that feature and every person Ive shown it to said that they wish their dishwasher had that. So it had an extra feature that, for a consumer, is a winner. We almost bought an under-the-cabinet-microwave-drawer from Viking, too. But we didn’t do it because in the Viking ones, the buttons are on top so, there wasn’t going to be enough room once you put your granite countertop on. People don’t generally put those low so you cant really get your hand to touch them. So, we went with a Sharp microwave drawer because its feature was you pop open that little drawer for all the buttons. So, it was better and easily accessible. Aside from that, we would have bought all Viking.

We re-did our kitchen and we wanted nice appliances. I bought my Viking Refrigerator through an appliance place in Silver Spring. I researched online and I know its a high-end appliance. I also found the spec sheet and the warranty online. I bought Viking because of the name and the quality, but now, our refrigerator is a little over a year old and the icemaker broke. I have given to my daughter the cheapo refrigerator I took out of my kitchen when I bought the Viking refrigerator and that works fine. We already spent over $3000 on our Viking refrigerator and it should last longer than a little over a year. I like the refrigerator a lot with its space and the way its laid out, but I need ice and Ive been buying ice now for a couple of months. Ive owned a lot of refrigerators in my lifetime and Ive never had an icemaker go bad. Viking answered my phone calls but they were adamant. I have my own business and I dont treat my customers that way. When there is a problem, I take care of it. I was under the impression that I had a two-year warranty but Viking changes their warranty whenever they feel like it. The Viking rep told me that I should have looked at the floor model at the place where I bought it and reviewed the warranty there, but they didnt even have a floor model there. Since Im very persistent and I didnt give up, they finally agreed to supply the part after multiple phone calls. Then theyre supposed to send the part but they didnt and its another week I have to wait now. Im very disappointed for the amount of money I paid for this refrigerator. The cost to have the icemaker fixed, with the labor and everything, was $650 and that is a lot of money! I thought about getting a whole new refrigerator but they decided to replace it. So, hopefully, the new one wont go bad.

Purchased top of the line Viking fridge for 10K 3 years ago and about 9 months after purchase the crisper drawers were collapsing down onto the bottom shelf of the refrigerator making about half the fridge unusable. Viking sent out their service company and changed the middle shelf which the crisper drawers hang from and changed the slider brackets. Worked fine for about 3-4 months and then the same thing happened again. Viking came out and changed the parts again with exactly the same type of parts. Worked fine for about 4-5 months and then the drawers started collapsing down again when you would open a drawer. Well this went on for 3 more additional services and I think at about the 3rd or fourth service Viking said the fridge was out of warranty! LOL!I informed them that you cant replace defective parts with the same exact defective parts until the warranty runs out and then say the fridge is out of warranty. So they sent a repair company back out who charged me $149.00 to look at the crisper drawers laying at the bottom of the fridge and said yep theyre broke and left. Then they sent a different service company out and they changed the parts again and again it failed after several months.So I decided to take matters into my own hands and I rigged a plastic spacer and thick brass washer behind the middle shelf to kind of wedge the crisper drawers in place. That has held up but was only suppose to be a temporary fix until Viking came up with a permanent solution. Kim from Middlebery that owns the Viking brand said they are working on it, that was back in February and now its radio silence 3 months later. Kim asked me at that time do I want them to come out and fix the shelf till the engineers come up with a solution. I said no my Rig is working so far and no sense having Viking come out and waste both our time and money installing more defective parts. Well no good deed goes unpunished cause it looks like Im stuck with my fancy refrigerator being rigged up so that its functional. And oh by the way the crisper drawers are now all cracked and the sliders broken from falling down so many times.This is frustrating, embarrassing and not right, to spend ten thousand dollars on whats suppose to be a superior brand and have it fall apart and get no company support! Our KitchenAid fridge lasted 20 years and we could have bought the exact replacement for 2 k less! But we wanted to upgrade but instead got a tremendous downgrade. If you want a built in stick with Sub Zero. Thats why my son in law Vince The Builder only uses Sub Zero in his multi multi million dollar homes he builds. He will soon be doing a video of my fridge for his 200K instagram followers to show his clients why he wont use Viking appliances. I hope this saves the next person from going thru the same ordeal as me.

Dishwasher 1: The on-off switch has failed 4 times! The first time was covered under warranty. The exact same problem kept occurring after the warranty expired. It was obviously defective from the beginning. After paying for the repair twice, Viking agreed to cover the part but I had to pay for labor again. Dishwasher 2: Leaked and needed a $350 repair in less than 4 years!I live in a major city and very few service companies service Viking. Appointments take weeks to schedule and parts are not stocked locally. Hence, I have waited up to 6 weeks for repairs by the time they come to diagnose the problem, order the parts and then come back to install. BTW, the Viking customer support people are friendly but are not able/authorized to do anything to accommodate on issues or expedite the process. I like my Viking gas cook top, double oven and microwave (have had Viking in 4 houses now), but I will NEVER buy anything Viking again.

Viking’s dealer was very helpful when I called them. All warranty work was approved and I was supposed to have them repaired through Viking. But, I am still waiting for the repair people to call me back and schedule my next set of repairs for the gasket of my fridge. Also, I am waiting on Bob’s Repair who was supposed to contact me to repair the stovetop that needs to be regulated. I called at the end of September and I have been waiting for about three weeks. That aside, I like my fridge although the stainless was a little heavier. I am happy with my Viking appliances and I would recommend them.

At first, we were thinking about Thermador, but the package that Viking offered with the microwave at the time coaxed us to go the Viking route so that we could have a Viking range and microwave. Were very happy with the range. It cooks phenomenally and bakes pretty evenly, which is really great. Plus, the way the dials light up at night looks pretty cool. But my favorite thing is the blue lights that light up under the lighting on the external part of the range.

Our business is residential remodeling. In 2006 we remodeled our home and spent extra money on Viking appliances (double ovens, cooktop and microwave), because of their previous reputation and because clients often look at our kitchen. Weve had issues with each of the Viking appliances, but weve had the most complaints with the ovens from the beginning. They take a long time to heat up and the bottom oven does not heat up as well as the top one. The broil function is ridiculous because there is no prop on the door to leave it slightly open when broiling, so the oven gets too hot and turns off the broiler and my steak doesnt cook properly unless I leave the door completely open to keep the top coil hot. A couple years ago the clock went out on the oven and when we tried to have it repaired we found the part had been discontinued after only 7 years. I havent been able to find an aftermarket part so my self-clean and timed baking are virtually gone. When spending extra for high end appliances, I expect them to function properly and to last and to be able to find parts for them for at least 10-12 years. Ive tried on different occasions to contact Viking, but have gotten nowhere. I know appliances dont last as long as they used to, but to quit providing parts on appliances after 6 or 7 years seems ridiculous in the customer service world. I dont recommend Viking to any of my clients.

My brother does kitchen remodels and installs appliances and I used to install Viking Ranges with him. As Ive seen those ranges coming out of the boxes and see them perform I said to myself that when I do my own kitchen Im going to get one. Ive installed some of the KitchenAid ones and I always went back to the quality of Viking. Our dealer held our oven for us until it was ready for delivery for almost three weeks which I was appreciative of. The installation was done by Jose and it went smoothly. He advised us where we had to put the level of the gas line for that particular model. I like the condensing fan in the oven when I’m baking at two different levels. It rotates the heat. Another thing is the burners are strong at high and I can adjust it to where I need it to be. There was a manufacturer defect though. On the bottom part of the oven there was a scratch all the way to the rear. I didnt notice it until I was cleaning it about three months later which is over the warranty period already. But this defect is more aesthetic than performance and the oven is still running great. My wife who doesn’t know anything about a Viking Range is totally convinced that we made the right choice. She was leery about $3900 for a range but now when she uses it she can see the difference in the way it cooks versus regular stoves. Id recommend Viking to a friend anytime.

My wife liked the style as well as the lights of the Viking Refrigerator and the salesman in the store recommended it. Their customer service was also the best. The only thing were not crazy about is the ice maker. Its got the arm but I dont know if its done on sensors where it doesnt overflow and doesnt really fill the refrigerator in. But then Viking is great and we love it.

Our Viking Professional Kitchen included an under counter bar fridge. It worked for less than a month before needing repairs. About every three months after that, it would suddenly just stop working. Parts for repair would take up to a month and a half. I tried talking to Viking but they would not accept that this product was a lemon and maintained that it was covered by warranty (so why should I complain). They didnt get the issue was that we paid way more for a high-end product that worked for only a few months total out of the first year. It has been repaired a half dozen times now (appears to be a poorly designed electronics control - not a compressor).Fortunately, we purchased extended warranty as the same problem has occurred again. Once again, its a month or more waiting for parts. Our Extended warranty is over this fall. If something goes wrong after that, then we are on our own. I will toss it and buy another brand. No problem with any other Viking products, but based on the terrible Viking corporate response, I would not buy from them again. Wolf /Sub-Zero is a better combination if you are springing for high-end appliances.

I bought a house that has a Viking Range. So far, the quality is good. I like the stovetop with the gas and heavy-duty grates. It’s easy to maintain and clean. However, I recently called them about some parts. There were some little rubber grommets on the bottom of the stove grate that shrink with heat and fall out. And I still haven’t received my replacement parts they offered. But other than that, the oven itself is very efficient and cooks way quicker than I expected. Plus, my interaction with the reps was good and they were helpful and friendly.

I chose Viking for its reputation but my range doesnt work. It just clicks away. It won’t simmer and it can’t light the oven. I have to put it on broiler first. Viking sent somebody to fix it, but they never fixed it. It was temporarily fixed. Now, it’s broken again. It’s only a couple months old. So we contacted the appliance store that we purchased it from and they also put another service ticket. However, it was not a good time and I didn’t want anybody in the house when they called. So now, I need somebody to get out here and fix my stove. It’s a lovely cooking apparatus but it has to work better than this.

So far, everything is good with the Viking range and I enjoy it a lot but I have noticed that the door to the oven is not exactly centered. Other than that, Im very pleased and would recommend it.

Our house had a Viking refrigerator installed when we purchased it. I had a problem with the refrigerators drawer so I spoke with their team and they were great. They said the drawer that I wanted was back stocked. Theyd shipped it to me as soon as they had it in stock but it took about a month and a half. I’m also having problems with the controls. The usual temperature for a refrigerator is 30 degrees and they recommended zero for the freezer. But when I do that, the top shelf which is the refrigerator side gets frozen. We also found out that our icemaker was making noises because there was no water supply, so I had people come out in maintenance. The person who serviced it said that I could be blocking the vents, so we removed stuff in the vents but the refrigerator still does that.

Everythings working fine with our Viking range. However, we need a replacement part and it seems to have taken quite some time to get that part. There was a problem with the door, in the door handle. It happened in January when it was discovered, and we still havent had it resolved and the COVID-19 pandemic hasnt helped. But Ive enjoyed cooking on the top and we also have a double oven as well. It all seems to be working well.

We recently built a new house and purchased a Viking range, refrigerator, dishwasher, microwave and wine refrigerator. In a short amount of time, we have had the refrigerator repaired four times - all involving issues with the ice maker and water dispenser. The dishwasher still works but the button that lights up when you push start does not. Apparently, that costs a couple of hundred dollars to repair. The wine refrigerator needed a new thermostat - that was a $400 repair. So far, we have not had any issues with the range or microwave. A Viking representative came out and repaired the refrigerator free of charge, but the other items were out of warranty (only 15 months old!). I have emailed customer support several times, but to no avail. I am a very, very unhappy and dissatisfied customer.

I always wanted a professional range. I moved to this house and they have a Dacor. But somehow, when the contractor from the home warranty came in to fix it, they screwed up. They messed up with something. The stove is too old so I had to replace it. The home warranty gave me the option to choose from. At that point, when I was going over some information, I found out Viking is a good stove and the price is quite reasonable for the amount that the home warranty was compensating me. I picked it not knowing that I will have this problem periodically. I have a sparkling problem with my stove on the right. When I turn it on, I always have to use the match to light. This is a brand new $1,000 stove and I dont understand why. Also, when I was reading the description, I wasn’t aware that it’s an open stove. Some of the stove, on the top, the water can overflow into the lower shelf all the way to the tray below.I also bought the Viking dishwasher and I found out the instruction book is not very well written. For a long time, when I try to press the button, the red light’s blinking. That means it has not started. And I keep closing it and opening it, and not until many days later, I called Viking. They said it was like a defect. I have to press it once then push it in. I cannot press more than once. But they don’t address that in the instruction book so people don’t know. Right now, the handle that opens up the dishwasher is moving but I have no idea how to tighten it up because I don’t see any holes.

We purchased a Viking dishwasher, model FDW100, just over a year ago and it looks like we will be throwing it away. It does not wash or dry. I tripped the door switch to watch the washing action with the door open and there just isnt enough water pressure from the dishwasher pump to get the dishes clean. If you put a cup right-side-up on the top shelf it can barely fill the cup with water. We had two serviceman look at it and they say there is nothing wrong. They connect their tester and find no diagnostic codes so they say it is fine. I ask them if they check the water pressure from the pump and the answer is; No. We dont check that. (Water pressure is the only thing that washes) As far as drying, well it doesnt. The dishes are warm but not even close to dry. Im contributing the drying problem to the EPA forcing the Energy Star program onto manufacturers. How do you reduce energy cost on a dishwasher? Two ways. Reduce the pumps and reduce the electric heating cycle. I cannot recommend this model Viking dishwasher to anyone.

My daughter-in-law has a Viking Range and I know that it performs well compared to other company. I love its very accurate cooking, the jets are very powerful and water boils quite quickly. Im just happy with the overall performance. Plus the Viking dealer was very thorough. Theyre just very straightforward and honest about things. They showed a lot of attention when I was there shopping and trying to find that information. Delivery was on time, everything was installed properly and the range itself performed very well.

We looked at all the competitors and the reviews and comments from users. The look of the unit was especially important. Then I have another house that I had a Viking oven in, and there was a failure of the lining there, and Viking replaced the oven. I was very impressed with their customer service that although a little slow, they stood behind their product. We got a six-burner and were getting used to a gas oven. Its pretty easy to clean compared to other models, which is a big plus. Were enjoying it and it works well.

Weve had several visits already for the fridge that we bought from Viking even though its still under warranty. Right after it was installed, the ice and water features were not working. They came out a couple of times for that and eventually they figured it out and fixed it. Then more recently, the unit completely died and it turned out to be the board for the inverter was bad. But the thing thats maddening is how long it took for them to come and fix it. The parts were in stock but it took three days to have the order put in and then these cant be shipped fast. We were without a fridge for two weeks.That to me is a poor customer service. Luckily we had a spare fridge in the garage that we kind of lived out of for two weeks. If somebodys fridge breaks, they should ship that thing via FedEx. They should come, fix it and not screw around. Then just this week, the ice thing was not working. I figured it out when somebody in the house that looks at appliances noticed that where the water is coming out to make the ice is completely frozen. I would think twice buying another Viking.

We bought the whole package -- 40-inch stove, dishwasher, 42-inch fridge, and hood from Viking. Their stuffs not cheap. We spent over $20,000 on these appliances. However, weve had issues. After only two and a half years of use, weve had the fridge repaired four times, the dishwasher three times, and the range twice already. So, were very disappointed with the products. Ive had appliances that cost 500 bucks and lasted better than these. The products had poor quality overall.

The purchase and delivery of our Viking took a lot longer than we thought. But once it was installed, we were very happy with it. Theres plenty of compartment size. Its our secondary refrigerator/freezer and when we have guests and parties, it comes in very handy. One of the features I like is that it has a really good ice maker. Also, both the refrigerator and the freezer are very quiet.