Ive spent almost $1500 repairing a $2300 Viking oven, and its broken again. The last repairman said he thought the previous repairman (Bobby Dollar Appliance) crossed several wires and that it might not be repairable. Ive tried to contact Viking about selling me another oven at a wholesale price, but they are ignoring my emails. I will only buy Viking again if they sell me one at wholesale.

We have an induction range and a microwave. The microwave is not user friendly, I cant read the timer, hate that the control pad is behind the door. It looks sleek but I wish I never bought it. The induction range - the burners barely do anything unless you put the control at Med, Hi or higher. The knobs wiggle and are loose. They sent me new knobs but that didnt fix the problem. The oven seems to work fine, but I would much prefer a digital readout because there is no really accurate control of the temperature.

So I moved into a new house 10 years ago it came with Viking appliances. I am a research rat and use unbiased information such as consumer reports. I wouldn’t have bought viking. They already had class action law suit issues In the past. Bad reliability scores etc. Its basically a brand name that should Say Viking = pay way more. Get way less. Our refrigerator breaks every 6 months like clock work. Our friends take bets on when it will break next. A fun game for them. Not so much for me. Their customer support is god awful and they don’t stand behind their product. So do some research and don’t buy Viking. For those who say mine works. I would say a blind squirrel occasionally also finds an acorn. Probably not the line you want to describe your 12 k fridge with.

The rep from the Viking dealership was really helpful. He pulled out the range and showed us the gas line and how it was going to be installed. Viking is supposed to be a really good range as far as reputation, but mine doesnt work. I turn it on, it reaches temp, the fan comes on and then it stops lighting. It just slowly winds down and stops, so a repairman came out and hes going to replace the computer board on it. He seemed like he knew what he was talking about and I expect that everything is going to turn out just fine after he gets that repair done. But first, the board has to come in and then hell call me to reschedule, which should be within two weeks.The elevation burners are pretty cool and they have a constant slow simmer. Im still happy with the range because some things not working could happen sometimes. Im a little more mellow than some people and Im not angry about it. The range came with a two-year full warranty and so far, everything has been covered. Luckily this year, Im having Thanksgiving at my daughters house so I dont need the stove done before that day. Now, if I had family coming in, Id probably be sweating about now and ordering turkeys in from someplace. Im good and I can wait for the perfect oven.

I found Viking Refrigerators at the expo 10 years ago and I bought a refrigerator-freezer. I thought I was buying a decent product, so I was happy but it has been problematic. The door springs have been replaced twice and I just had the evaporators replaced to keep it from draining water all over the floor. There is a probe that hits the drain and the freezer. I’ve had people come out two times to clear the sink or leaking all over the floor. I bought a warranty on it and they took care of it at that time but it was an expensive thing to have. There have been multiple issues over the years and the interior of the refirgeartor-freezer was cheaply-made. The pieces of metal that they stripped across the top of the glass, on the shelves, fall off regularly and do not hold on. There are things that dont fit, the finish is not good and the drawers dont close evenly. You got a crisper drawer down at the bottom, but it hangs halfway out. The plastic was cracked in a couple of places and they said that those were cosmetics, so those werent under warranty. They look great but I may have done better buying a GE rather than going and spending the money we spent on these. Their work at some of their parts were still under warranty that they just fixed but I spent $2,600 on repairs three weeks ago. Viking Refrigerators refer you out because they don’t have their own service team and I worked with a company called Lakeview. The tech that worked on the refrigerator-freezer used to be a long-term employee with Viking prior. After he put it back together and I opened the freezer baskets at the bottom, the piece of trim flies. We put the trim piece on the wrong side and they need to be rotated. I dont know what they cost now but they were $6,000 aside. For the amount of money you spent for refrigeration, you would expect it to be a lot higher in quality. I had Sub-Zero before and I replaced it but I may have been better off going back with another set of Sub-Zeros, knowing what I know now. Unfortunately, I am done. Im just getting ready to buy another microwave. I was trying to get a Viking guy to call me back from one of the showrooms and Ive left messages for them a couple of times but they dont return calls, so its frustrating. Since I got a Viking microwave and the whole interior of it has corroded the part, its basically a throw away. It cost $700 to get another microwave in there. Sharp makes them all and Viking is their later one. So, I bought a $200 unit that gets the logo stamped on it. I also had a Viking dishwasher that I put in 2008 and I had to replace it two years ago. It just came apart. They didnt have parts for it because the maker of the dishwasher went out of business so, I went and bought another new Viking to put in there. I also bought vents and re-did the whole kitchen with Viking.

Ive had my first Viking Range for a year and a half. But it didn’t work properly so it had to be replaced. In fact, I had someone out five times try to repair it with no success. This started in November and it continued until the end of January until they replaced the range. After we got the replacement range, January 31st, it worked fine up until this past weekend and now, its not working. So, Im waiting for someone to come out again to fix it.But their customer service is terrible. When I first called back in November for my Viking Range, they said, Okay. Were going to hook you up with a service provider. Then they called me back and said, Oh, theres no service provider in your area that service. So I had to wait but no one ever got back to me saying that they found one. Then right before Thanksgiving, I got a phone call at 8:00 at night and it was a service provider who was running late at a job, but theyre coming over to look at my oven. I didnt even know anyone was coming but after the tech came, he said he was going to order the part. So, it should be in after Thanksgiving. I waited. On the following Monday, I called the service provider to see if the parts have come in. I didnt get a call back so I called again. Finally, they called me back after an hour. The tech said he didnt have my stuff because he wasnt in the office. So, he would call me back the next day. But no one called me back. This went on for about a week. And then finally they said, Were going to schedule service. They did schedule a certain day, but nobody showed up. I called again several times and finally, they said, All right. We can do it we think on Friday. This is a Friday. Im like, No. You think or you can? Oh, no. Were going to do it on Friday. Well call you in the morning and let you know exactly what time that theyll be there. Well, they never called me in the morning. So, by noon, I called Viking. The lady said, she was going to try to figure it out. Call me back. Well, I never heard from Viking, but I heard back from the service provider that they were going to send someone. When the person came, he was at my house for five hours and he was asking my 16-year old son to help him move the oven because he couldnt do it by himself. He took the whole oven apart and he said, after he had it all apart, Oh, they gave me the wrong part. So, he put the whole oven back together and obviously it didnt work. And hes telling me that hes not a licensed person. He was a student doing the boss of the company a favor. So I freaked out. I didnt want them back at my house so I called Viking again on a Monday. They assured me they were going to look into it, but I never heard back from them. Then finally, the company came. He said, All right. Listen, we ordered the right part. Can you please let us do the same process? Please let our company come back. Well fix it. We have the right part. We know where the part is located. At this point, I just want this fixed so, Im like, Fine. Come. He comes again. And after they supposedly fixed the part, it still didnt work. So, the guy left. I called Viking again, asking for a manager, someone to call me back. But no one ever called me back. I would keep getting new people and they would say, Oh, were going to add you to our list of people. Heres my contact number. But no one ever followed-up with me. And then in mid-December, they sent out a new service provider who looked into whats wrong with it. They then ordered the part and came back. They fixed it and the oven would stay hot, but the broiler still didnt work. It would turn on for 50 seconds and then shut off and never come back on. So I called back Viking to tell them its not working. They said they have to wait for the report from Mr. Appliance. So I called Mr. Appliance to tell them to send the report. They said they did and the lady said, You need a replacement range. But they dont want to replace it because its very expensive. So, finally after numerous attempts through Viking, I called one more time because the next time, I was going to call an attorney because this is insane. Its over six weeks that it hasnt been working since I initially made my first phone call and theyve sent people out four different times from two different companies. So, finally I got in touch with the lady who said that shes going to help me. She said that I was going to be getting a replacement. It finally came through at the end of January because they still had to order it. It was installed January 31st, but over Easter it, breaks again. An igniting problem. So the oven wont turn on at all. I have people over and Im not able to cook because the oven is not working. There are only so many things you can cook on top of the stove. So I called Viking. So since I bought my range, every holiday it does not work. I called every day from Monday to Wednesday and each day, nobody calls back. And this time, Im beyond frustrated. If this was a $300 range, I would have thrown it out already and bought another one. Im on the phone with this lady rep and Im desperately telling her, I already know exactly what youre going to say. Youre going to give me your direct number and its going to the escalation team. Someone will definitely call me back. I told her, Nobody calls me back, thats the thing. They dont call me. They dont email me. Nothing. Not were working on it. Just like dead. Nothing. She promised me that she would be different and so far she has. I told her that the regional manager never called me back. Ive asked, speak to him numerous t imes, No one ever called me back. So, she said, Hold on. Im going to call the escalation team or whoever sends out servicers. And I dont know what they told her because when she got back on the phone she said, I didnt like the answer they told me. So, Im going to take this to my supervisor, I promise Ill call you back. She did email me and her supervisor called me twice and they did have a service provider call me. And over the phone they tried to figure out what the problem is. Telling me to try to do different things. And they ordered the part that they think is the problem with this range. And now, Im waiting for it to come in. But still, no working range. These people except for the most recent lady that I spoke to, have no compassion, no understanding. I didnt buy a used one. And when you spent that money, you expect a higher quality of merchandise. Im a reasonable person, and I understand sometimes, things have flukes. But I cannot get over the horrendous customer service. So far the lady has lived up to what she said shes going to do. She responds to my email which is a plus because no one else ever did that. But at this point, would I ever buy a Viking again? Absolutely freaking not. And I wouldnt even want one for free. Because if something goes wrong with it, you cannot even get through to try to get it taken care of. That is the most aggravating part besides from it not working. I dont expect to snap my fingers and the service provider would be in my house. But with this range, even when I had the problems with the first one, I had to demand and get irate that I wanted a new one. After the second service provider came and it still didnt work, at that point they should have been like, Youve already been without an oven for six weeks now during the holidays. Youve missed Christmas, Thanksgiving and youre going to miss New Years at this point too. So, you know what? We are just going to send you a replacement. It was still another month after Christmas that I got my replacement. And I originally called Viking to complain about the issue, November 15th. So, from before November all the way until the end of January, no oven.

We wanted a commercial stove for our upscale dream home. So we settled on a VIKING 6 burner/griddle stove with a double oven. The quality of the oven is poor at best. The doors dont line up and close properly and the oven has had to have all the igniters replaced within the first couple of years. The small oven makes a god awful noise when it ignites. Now the igniter module on the stove seems to have gone. It’s nearly impossible to use the simmer on all the stove top burners as they just dont stay lit. Dont waste your hard earned money on Viking!!!

We heard that Viking Ranges was one of the best but my wife and I dont feel that way anymore, and well never buy a Viking again. It was a terrible experience. We bought our range and had it over five years. Something happened to the temperature button so that we could only cook at 350 or above. They came in to fix that button and it was gonna be $1,000 to fix it.When they went to fix the button, they moved the stove and they said that on the bottom theres electronic wires that shorted out the oven when they moved it. The service people said it was a defect on the way they made them and now they make them with some type of insulator that protects the wires from shorting out. But thats not available to our range so we had to purchase another one, and we wound up getting a newer model that has that. But we had spent over $2,000 on the newer model that doesnt have a gauge that people can see the temperature on. We have to put something inside of it to see the temperature. There was also no clock on it. And It was more expensive than ours. Its ridiculous.I could buy something for a quarter of the price that I would be more happy with because weve used Wolf before as a higher-end unit in a lot of our rentals. Weve used much less expensive stuff which weve had for 20 years and we didnt have these kinds of problems. Viking is just a name brand and they probably shop out all their service and have no parts after five years on a unit people purchased. Its unbelievable. I dont know how they got their name but Im sure not from what weve experienced. Its just an oven and it doesnt do anything special. It cooks like everything else is supposed to. Name brands impress people. We could have bought a new oven from somebody else with the money we spent to fix our situation.

I used to work in the restaurant biz and I’ve heard about Viking for a long time. I knew it was gonna be a good stove oven and I liked the way it looked. I keep on telling everybody it’s like my whole life I’ve been driving a beat up Datsun and now I’m driving a Volvo or Rolls-Royce. You can just feel how the quality is and it’s excellent. Also, I like its sturdiness, the rollout shelves, the LED lighting over the little controls, the handles and everything about it. My husband was good with Viking. He is a contractor and he did the installation. My plumber had roughed out the gas line, according to the install directions, and then when the actual oven showed up, you couldn’t install where that gas line was. My husband called Viking and explained the problem about their drawings. That went well but we had to move the gas line which was not great. Still, people should go for Viking Ranges. It’s an expense and it’s gonna be more expensive but it was the biggest choice I had to make. I looked at others like Wolf, BlueStar and American and I liked all of them but I decided on Viking and I’m very happy with my decision.

I thought Viking had a good reputation and high-quality appliances. Ive had my Viking refrigerator since November 1st and the buying process was fine. The rebate process was pretty good too. It’s just that the $10,000 refrigerator isn’t working that great. It doesn’t make ice and/or whatever makes the ice sort of bloated out and puts frost all over the freezer. Viking customer service sent out a local firm to fix the problem and they came out multiple times. They said they fixed the refrigerator twice but it’s still not fixed. I’m not feeling too good and I need to call Viking back again. My wife is screaming at me to do so.

The product performance and durability of Viking refrigerators led me to purchase from them. However, I’m very disappointed and frustrated because I have a French door refrigerator, and it is accumulating a lot of ice all the time. The service in Rio de Janeiro, where I live, is very poor. There’s only one authorized dealer that does customer service and he never has the time. He advised me to change the seal rubber that goes on the door, which I did, but the problem continued. I told him this, but there was no response. I was about to write a letter to Viking because this is unacceptable. I’m also not very happy with my experience with the dealer. They sold me one model and they delivered another. I had to keep the one they sent me but I want the model that I purchased. But since they refused to change it, I ended up having received a penalty from them.

We purchased high end appliances for several years for the different homes and construction projects that we’ve had. And though we haven’t purchased a Viking product before, it was always under consideration. We have a Canadian log home and the people that built it had put those contractor grade appliances in, and we wanted to replace them with high end appliances. We decided to go with Viking Professional. This was the first time we’ve purchased a Viking and they had this thing where I could buy a refrigerator and get a dishwasher. However, if we had to do it over again, I don’t think we would purchase the Viking because its not as good a quality as the Thermador that we’ve had or the Sub-Zero.I’ve got a column Thermador refrigerator and freezer in our other home and the seal on it is phenomenal. If I shut it and I reopen it right away, I can hardly even open it. The seal is so good. I also have a Frigidaire and sometimes I have a hard time opening it too. The seal is so good as well. The seal on the Viking unit, on the other hand, is not that good. When I opened it today, there was condensation on the outside of it and I had to wipe it off. We didn’t even have our air conditioning on and it was only 77 degrees outside. I do like the lower freezer but for a high end unit, I find that a little disconcerting. I think I needed a service call. There is something wrong and this is brand new. It’s even noisier than my Thermador. My Viking unit is the built-in type but I haven’t gotten the cabinet built around it yet, so I was hoping the unit would be quieter once the cabinet is built. We bought a Viking Refrigerator, a Viking built-in oven, a Viking microwave and the dishwasher. And I already had to call about the dishwasher because the bottom rack broke. It’s noisy and the top doesn’t glide in and out very well. A Viking representative came out and he said that is pretty much the way the Viking dishwashers work. Every one of them, you have to push really hard to get that top rack in. But my Thermador is not like that, so I would not recommend Viking. I hate to say that because I was really excited about it. When I run my Thermador dishwasher, I never know it’s on. But when I run my Viking dishwasher, I can hear it running. We paid a lot of money for it and I’m not happy with it at all.

My wife fell in love with the Viking oven and she wanted the other stuff to match, and thats how we went down the refrigeration path. The people at sales did a great job selling the refrigerator and going through the function and features. So far I like the lighting and the storage compartments.

We bought a Viking Refrigerator on 20th of September. And then, we heard some grinding noise from the compressor. We had a previous refrigerator that failed and it’s giving the same sound. Also, when we got the refrigerator, there was a ding on the top of the door and the people who sold it to us said they’re going to get a replacement door and a replacement shelf that was cracked inside the door. They haven’t done anything yet, and it’s a little bit frustrating spending $3,500 on a refrigerator and then you have to deal with the people who sold it to us, who said they will just bring another one. They didnt even adjust the doors, so the doors arent realigned. In October, I called the main Viking office because I wasn’t getting anywhere with the local dealer. However, it was super hectic during the holidays so I haven’t had time to call back Viking and find out what happened after they took all of our information. We’re supposedly going to send it to someone so they could call us because nothing came up in the system right away for our location. They had to search for someone to service it or come check the unit, and so I just wanted someone to come and replace it because even though we love the fridge, there are so many problems in just within two weeks of having it. Overall, I would definitely tell my friends not to buy from the people who we bought the fridge from. And while the lady that I spoke to from Vikings was helpful, there were no follow-ups once she referred it to whatever area she referred it to.

We liked the Viking double oven that was available, so we got the Viking refrigerator to match the oven. I like the lights inside the ref. Theyre pretty cool. However, I did not have a very good experience with the Viking dealers. I had a lot of issues with Allstate Appliances, but the person I originally worked with there is no longer with them. But Ive had good experiences whenever Ive called in to Viking for problems. We had our handle going off, but its been fixed since then. The guy that came out to repair the handle was nice and good, and I really liked him.

We were looking for refrigerators when remodeling our kitchen, and I liked the inside of the Viking. I wish I hadnt picked Viking though. After 12 years, we had to replace the refrigerator. We have the double that are side by side, which was extremely expensive in replacing it. And now, its been double the price. So, I dont have good feelings about Viking. I would never buy it again. We paid to have it fixed once or twice, which was very expensive. I had found the quality to be very poor.There was something wrong with our freezer door, which the freezer mechanism has already been replaced as well at great expense. I complained immediately about the refrigerator when it was put in. It should have been replaced. The door was faulty. I was put through so many hoops. We finally gave up. That door should have been replaced from the beginning, and then we wouldnt have had this problem. They wanted to charge us $600 to come out to look at it before they even replaced it after we had already spent money and had it evaluated by somebody they approved of. They were charging us again. They should come and take both of the refrigerator and freezer out and replace them. Im very unimpressed. Im disappointed with Viking refrigerator and freezers.

This pertains to Viking microwave RDMOR200SST over the range unit. Purchased 12/12/13, installed 12/26/13, broken 1/18/14, lasted less than a month. Being in the HVAC field, Im very familiar with many brands, reputable and not so reputable. I recently read a tech article about Vikings new owner (CEO) and it seemed very promising. Boy was I wrong and he has a quality control/customer service nightmare on his hands. I have dealt with many companies in the field and this is without a doubt the worst. $650.00 microwave and the micro switches I found in this unit I would not have used in my daughters $5 toy. Youre probably saying, Why did you fix this yourself, you voided the warranty. Have you ever seen some of these morons they call appliance repairmen? Believe me, I have and I wouldnt trust 95% of them. Problem - wife shut the door and the micro circuit tripped, reset, breaker held but the micro was dead. Dissembled (only takes 2 minutes) and noticed 4 micro switches mounted on a cheap plastic rack, one of the switches the plunger was stuck in the down position. Upon inspection, the contact of the switch was welded together. These switches are rated at 16 amps, there is absolutely no way this switch holds 16 amps, no way. This is a fire hazard and a design defect. I removed all four switches and replaced with Ormon micro switches and NO THEY ARE NOT MADE IN CHINA , they are made in Japan. If I would have had warranty service tech perform this, they would have used the same cheap factory switches and the problem would have been reoccurring and caused more damage to the unit. For all of you do-it-yourselfers out there, change all of these switches out with quality ones. This will solve the majority of your issues with this unit.

I came across Viking at a trade show and I liked its quality. Becky the dealer was great to work with. Her customer service and follow-up was outstanding. Overall it’s a really good refrigerator and everything is wonderful.

I like the reputation of Viking and I got my appliances from Best Buy. The interactions I had with the reps for the refrigerator was okay, but it was a terrible experience for the dishwasher. The quality of the refrigerator I’ve received from Viking is good. I like the size of it, the width, and the depth. I like the icemaker in it, too. It is good and it doesn’t glop the ice altogether. I like the lighting in it and the feel of the doors. However, the refrigerator was damaged during the delivery process, so I contacted Viking and it took multiple emails, and I threatened to return the product to get somebody from Viking to commit to getting it fixed. On the other hand, the experience of getting the dishwasher has been a really bad experience and would probably make me second-guess buying Viking in the future. I paid for it in July, but I just got it after meeting with the manager of Best Buy two weeks ago. It took eight to nine months to get a dishwasher after I had paid for it.

Everythings been great with my Viking refrigerator.

The refrigerator that I had was not a counter length and depth. It was huge. I loved it but my kitchen is small. Viking fits a lot better. Its just for the amount of money we paid for it, it didnt seem to be built as strong. One of the things I dont like about it is the freezer’s not as big. Our other one had three pullout drawers, whereas this Viking only has two. It’s a lot harder to find my freezer stuff. Other than those, its working fine.

I bought stove of my dreams in 1997 after waiting decades to be able to afford it. It is a Viking 6 burner/with griddle (which I wish I hadnt gotten), double gas ovens. Since day one the ovens smell like gas while on. I have to run my ventilator while the oven is on to keep the odor under control. I have had several repair men, always changing the igniters. The part is $16.00 on Amazon by the way. I pay a lot more than that! Anyway it has never fixed the problem. It makes me think twice about using the oven as I have to listen to the noise of the vent for hours if I choose to bake or roast anything. I am truly disappointed with this range and after reading all of the other reviews realize that Im not alone. I would never recommend any Viking product. I wish I had never gotten with this stove. My first choice was Wolfe, and I was talked out of it and into Viking!

We at Hickam Communities is a military housing community. When I talked to the residents on Friday afternoon, the Viking refrigerator was installed Thursday. They are very happy that it worked and everything is working properly. I talked to Kevin, the director of the installation, and we love working with him and his team. He’s very punctual, he understands the needs that we have being a military community. Its amazing. I was also gonna follow up with him and let him know that we didn’t have any issues this weekend with the refrigerator and that everything’s been good. Having the Viking team and Ferguson for the installation has been incredible. We’ve changed the time on the last minute and everybody has been super accommodating. We couldn’t have picked a better installation team and company to get the refrigerator from.

I had a Viking range 25 years ago, which is still working, and I moved it up to our lake house. We kept it in good shape. So, I bought a new one for my house and it works awesome. I was looking to switch just for some change and see if I like something more, but I love Viking. I bought the one that is all inclusive where there is not different pieces now in which they didn’t have before, and I love that. I also love the pull-out racks now that glide really nice, as well as the bigger window. I like the one burner that is really more powerful in my right corner and just so with the overall. I like the weight of the dials. I love everything about it and I am very happy with it. I got the dishwasher too and I love that, too. Also, the Viking dealer I had was awesome. I highly recommend it.

We bought a Viking stove, hood/microwave, and dishwasher when we remodeled for our dream kitchen. Each appliance has had problems. First the bottom of the utensil basket disintegrated. It was flimsy and brittle after a few months of use. Brand specific replacement, $70 from our local appliance store. Fewer than 20 months later the control panel on top acted up. The appliance repair person said it would be at least 6 weeks to get a replacement part, if it was even available. It would cost, with installation, over $300. The stove has had several problems, the microwave/hood has problems. None of this was covered under any warranty. For a low end product the performance would be poor. Because its expensive, wed say it was abysmal.

We bought a Viking refrigerator based on the quality of their stoves. Within the first two years, the ice maker had to be repaired, and then again a year later. Not only were the repairs expensive ($500), it took two weeks for their preferred repairman to get here. The most expensive appliance we ever bought, needed the earliest repairs, and for the most money-not a smart purchase.

Wish I had never chosen Viking for my kitchen, huge mistake. The dishwasher is worse than a cheap $300 Maytag. Its broke down 3 times in 4 years, even when it worked it was junk, didnt even dry dishes. My advice, buy a KitchenAid or Bosch for your appliance. Youll be sorry if you choose Viking. They dont stand behind their products and its costly to fix anything. I wouldnt be surprised if they go out of business soon.

Ive used Viking Refrigerators in the past through travels and Ive read about them in trade rags. I knew it was a high-end product and it was something I was interested in using once we upgraded our kitchen. We have a property that we stay at in Hawaii and they have all Viking products so we got to use them there. Ive only had them for a few months, but its been fine so far. I like the refrigerators size, commercial look, and the way it fits our custom kitchen design. When I was purchasing it, I knew what I was looking for and did everything online and only talked to the rep for 15 minutes to order. I had some questions regarding the warranty. I heard they extended it to 5 years and I want to confirm what the actual warranty is on it. Aside from that, everything has been great so far.

We have a 40-inch wide Viking refrigerator. I got it through a deal wherein I had to spend a certain amount and when I did, we also got a dishwasher for free. So far, the new fridge has been fine.

Viking has always had a good reputation and it competes with Wolf and Sub-Zero. The refrigerator that we got is cool and the range works well but weve been disappointed with the dishwasher. It doesnt dry well and weve told the dealer about it. A friend of ours got the same dishwasher we did and theyre equally displeased with it. Were both used to a competitor brand called Miele and their products are much better and put Viking to shame. Other than that, our dealer from Key West, Florida has certified appliance repair and theyre excellent. Theyre very professional and they like the Viking brand. We also got undercounter wine coolers from Viking and theyre a good product too and theyre very nice.

The range is amazing and its like the centerpiece for the kitchen. But Ive had igniter issues, the hood has a switch that broke, and two of the ovens didnt work. Although Im sure itll be amazing once it gets fixed. It has a feature where it lights up in the front and I can light it to white or a royal blue. In the evening, when I turn on all the mood lighting, I usually turn my stove on because its beautiful and it’s lit. I love the range and I recommend it.

When we were trying to buy our house, we saw it came together with Viking products. A lot of people will buy it, so they installed the Viking products for us and they have high quality, but theyre not as good as we thought. The inside space of the refrigerator is okay. It has a special space for the drinks and that’s a good thing, but the refrigerator started having problems after half a year the house was built. The part started peeling off and we havent touched it a lot. After the person came here to fix the upper door and replace it for me, the lower door also had the same problems. I called them to two months ago and they havent sent anyone to fix it. The salesperson is the contact person if I need to contact another department to have the appointment with me to fix the refrigerator and do the next step, but the department never contacted me again and I can’t contact them directly to let them do it quickly. Also, I need to call them several times if I have problems with a Viking product.

Wanted a high quality stove top to replace an older GE. Decided on this 5 burner Viking (rvgc3365bss). Performs well but for the cost the SS quality could be better. Biggest problem is keeping it clean. You must clean the stainless every time it is used! If you dont you have a huge problem cleaning it the next day. The quality of the stainless steel finish is very disappointing for this price range.

My wife wanted Viking, and she got Viking. We’ve had the refrigerator for a month and everything’s great, but one part was damaged during delivery. The inside of the door was mangled where the light is for the temperature and I can hear the refrigerator making a gurgling sound when the house is perfectly quiet. Viking sent somebody out and the guy couldn’t come out until after I had to go to work. Although the door was replaced and its perfect, the noise is still there. The guy told my wife that it was Freon running through the tubes, and I don’t know if it’s even that. It could be that it’s water running through my heating system, but I never heard it before. My heating system makes noise, but the plugs for the heater are in the wall behind the refrigerator. I never heard that sound until our refrigerator was installed and Im not satisfied. I’m being told it’s a normal noise and I wanna make sure. If it’s normal, I’ll learn to live with it.

Viking 30 single oven Model VES0130SS - Have had trouble with the door closing since day 1. The inside light stays on when the door does not completely close. The decals are pretty much illegible on the electric oven and gas cooktop. The self cleaner evidently does not function. The inside back fan is very noisy.

Viking built in double door refrigerator is two years old and is terrible, I have had four service calls to fix it. The first time it simply shut down and stopped working, the service tech replaced the inverter and then it has started leaking water all over the floor. I have now called four times to have it fixed. The local, West Coast Regional Office is a joke. They dont even answer the phone. When they do answer I get the run-around until I insist they send someone to fix it, which then takes two or three days. And then, three weeks later the same thing happens. The unit has a three year warranty and Viking is refusing to honor it. They are just the worst example of customer service I can imagine. My advice is to avoid the purchase of any of their products.

I’ve heard of the Viking brand over the years and when I was redoing my kitchen I found them at Best Buy. I liked a few of the features and I was trying to buy a cheaper brand. But the main item I wanted was more of the double oven which has side doors like a baker’s oven. The oven was very nice however, I was a bit concerned about the cooktop because I can’t seem to find the right cook temperature. When you turn that on, you put it on really high and it heats up fast because it’s induction. I can’t seem to get used to it and I’m having a hard time getting used to the different burners. I either get stuff too hot or it doesn’t get hot enough. For what I spent for the whole kitchen, I’m not overwhelmed with all the quality. The refrigerator and the stove are very nice. The refrigerator doors open and close and keep the food cold. It’s very expensive though. But some of their other appliances are not up to par. The cook-tops should work better. I think it was a brand new design and with this induction, it’s a little tricky to use and it was very difficult to get service. I had to call up and they had to give me a company that would give me service. When I called, I was told that it will be a month and a half before they can come out. I called and tried another company and then I was able to arrange for them to come out a week and a half. Usually, with that kind of money, I should be able to get service in the same week, not two and three weeks for you to use outside service companies. That was a little disappointing. I would have expected better customer service. Furthermore, they offer rebates for buying certain things and I have to beg to get my rebates. With the amount of money I spent and with the company as big as Viking, I shouldn’t have to do that. It took weeks upon weeks and then they said I didn’t have the right serial number. They made me run through hoops and I had to wait and keep calling and finally, I got the money. We’re talking $1,400. All in all, I shouldn’t have a problem with the rebate nor getting serviced. I think the equipment set would be working a little bit better for the amount of the money I spent. I’m a little disappointed in the dishwasher but they told me that there’s not much they can do.

Im a kitchen and bath remodeling contractor and I installed a Viking rvgr3305bss 30 gas range and, it came with 2 out of 5 knobs, were missing inserts, and called, and was on hold forever. Then when I explained the problem, they said it was probably Best Buys fault??? Luckily they are sending replacements but its a problem that should not exist. They should check these out before shipping them. Ive installed ranges from others that are a third the price and have much better quality - very disappointed. Might I mention this range cost $3,600. Buy Kenmore or Whirlpool, they are of much better quality.

My wife wanted a Viking range and the purchasing process went smooth and fast. The quality is great. The only thing is the door hinge of the oven is a little weird. It keeps on popping out and I just pop it back in. I dont think its to the quality of Viking but I never reached out. I don’t think theyre gonna give me a whole new door hinge. Besides that, everything else is perfect. It works great.

We have the built-in side by side Viking Refrigerator since we purchased our home new in 2007. The water dispenser never shuts off and anything on the top left shelf of the refrigerator freezes. The ice maker has no stopping point and fills the drawer until you cant remove it. The water dispenser stopped working a week ago and now doesnt make ice at all. Absolutely the worst refrigerator we have ever owned.

Bought a range in 2015. After many, many service calls and many, many replaced parts, Viking replaced the range. Now the second range is having the same issues as the original. Parts on order and again waiting weeks for repairs. Another Christmas season without a working oven. I am beyond angry. No confidence at all in Viking products. Will never buy again.

I purchased a whole set of Viking from Nebraska Furniture Mart. We had a bit of an issue with the purchase. We ordered it new and did the installation ourselves. The very next morning, the refrigerator quit working. We called Viking to see what the code was that it was throwing and they said that the computer was not connecting. They said that they would send a tech out right away but we were like, Nope. We went back to Nebraska Furniture Mart and had them order a new one. It took us about six weeks to get everything else in. I love the look of the Viking set. Everyone looks and says, Oh, you have Viking.

We built a new home in 2011 and cook and bake regularly. Wanted what we thought were the BEST Appliances in the world but to our surprise the refrigerator and the dishwasher are the WORST!!! Our warranty ran out in August 2014. I called Viking to help us with the cost of the computer board in the refrigerator that doesnt work which means my refrigerator and freezer do not stay cold. The dishwasher takes hours to go through the shortest cycle, horrible! Shame on VIKING for not standing behind their product. I would not recommend anyone to purchase Viking Products.

We remodeled our kitchen in May 2010 and installed a Viking professional 48-inch freestanding gas range. I rarely used the large oven since there are only two of us. On 11/15/13 the gas would not come on. The service company came out on 11/23 and ordered DSI module. The part was installed on 12/12. This was too late to bake Christmas cookies to send to my son in Afghanistan. I complained to Viking and they paid for the part. The labor was 250 dollars. On 12/5/14 my oven would not come on again. Last time the oven was used was two weeks prior. I called the repair shop and was told labor and part would be over 500 dollars. I called Viking and after considerable effort they agreed to cover parts and labor. But conveniently the part is on back order for 2-4 weeks. My son is finally home for Christmas after being in Afghanistan twice, Korea and other duty stations the last four Christmases. I will not be able to bake cookies for the holidays or Christmas dinner for him. I am so disappointed and hurt. We are very disappointed in the product. We spent over 10,000 dollars on it. Not to mention we own a large Viking grill. We expected a high-end product. I dont think thats what we got.

We have owned our Viking fridge for three years. It stopped working this week. Repair is estimated at $1,700. The warranty is only two years. What a low-quality, unreliable product. All other refrigerators I have owned have been high quality and long lasting. I will never buy another Viking appliance of any type. And you should not either. STAY AWAY.

We recently purchased a home....both beverage fridges do not work. The previous owner is thankfully replacing them. Also had to have the main fridge fixed. We were told by local appliance store that the mother board and condenser have both been replaced on this fridge. The gas stove top is terrible....the knobs fall off and stick, the burners do not give equal gas distribution. All of the appliances are less than 8 years old. $8400 for the main fridge. $2200 for each beverage Centre....and lord knows how much for the gas stove range top. I would never ever shop Viking. Buyer beware....fancy name and reputation but terrible products and costly to repair.

Where I live, I dont have natural gas and there were very few of the electric ranges that had the counter drop-in look, and that drew me to Viking. And then, the handles and everything about the refrigerator matched it. The Viking team was great and were there to help. The refrigerator is fine. Im enjoying the French doors and not having an outside ice maker. When the door to the freezer had been left ajar and there was ice that built up on the side, I had a nice repairman come. Apparently, some of the ice got in but some of the ice got in a slide and I couldnt move the tray and I was afraid to force it. The young and friendly man fixed it and I was very pleased.

We met with the district sales manager of Viking Refrigerators and it was a great meeting. We switched from Dacor and purchased from them. But when the first appliance that we bought came though, I sent him an email with pictures of the problem and never heard one word. Weve had trouble with the refrigerator and with the oven, and now we’ve got a service call in for the dishwasher, and it hasnt been a great experience. Our interaction with the customer service reps has been a disaster and they handled the situation poorly. I was spending 20,000 bucks and I wanted to get the issues resolved, and I didnt have time to mess with them. So, we went right to the retailer, Abt, and we dealt with them and they responded very promptly. The Viking product is great but getting it here in one piece is the issue. Were very satisfied with the final results, but there was no response from Viking from May until now to get the issues resolved. On the other hand, Abt was great and Id go to them any day of the week. But dont go to Viking.

Back in 2013, I was going to do a remodel to my house kitchens with a centerpiece. It was gonna be open to all of the appliances and we’re going to be in view in the open area. I was looking for a bit more than the GEs but there’s quite a few to choose from and Viking was close. The Viking range is excellent. It’s the leader of the pack and we’re so happy with it. The burners can be quickly assembled for cleaning purposes and I like their layout. The range is very serviceable, very durable, and the oven is fantastic. The racks in the oven are extremely easy to move and work with, very heavy and it gives me a lot of confidence working with them. The stove has a dent in the back for the heat to come out and that creates a primary heat in the backslash. I don’t think there’s another stove out there that would beat Viking but they’ve got to get rid of the heat somewhere. There was absolutely no service calls on the range. It’s been perfect and it’s amazing.

A Viking refrigerator came with the house that I live in and it is old. Its really big and the quality of the refrigeration is fantastic. Although I have had to call for repairs, its been through a home warranty program. But the fridge worked after the repairs.

I called up Bill Smith Appliances and ordered the Viking refrigerator because my Samsung fridge had died. I knew what I wanted. I looked it up online and it was perfect. Bill Smith Appliances was awesome and the delivery guys were great as well as the quality of my Viking refrigerator. It is wonderful and I am very pleased with it. I like all the shelves and how adjustable they are. I can also adjust the little cold zone drawer in the bottom and the temperature specifically there. I love the Viking fridge and I would definitely buy another. I like the looks of it. It goes great in my kitchen and it is beautiful but I just hope it lasts more than two years.

Range arrived on schedule and was installed without a problem. Immediately I noticed a positive cooking experience. The burners heated my stainless pans quickly and evenly. They do not burn even at high temperatures. All four 1500 degree burners provide the same positive experience. The electric convection oven is easy to use and also provides even heating throughout.

Our Viking refrigerator was purchased in 2002. The side-by-side style and drawer system looked great when purchased. In the first year under warranty, the bottom slide-out drawers and hinges snapped off and broke several times. The tracking was replaced as well as the entire drawer system. The motor broke, drawers cracked, compressor broke and the sealer to the door replaced. I think everything was replaced in the first year. Now that its 2013, every side holder on the door side are held together with duck tape. The ice maker stopped working a long time ago. Drawers lost their handles - all broken off. Compressor is out and the bottom drawer a joke. Doors dont stay closed. The alarm goes off randomly when it wants to have to get out of bed to press the alarm off button several times a day. We still have the recall replacement hinges for the doors uninstalled as of yet. Apparently, the doors can fall off randomly and hurt people. Viking offered a discount for a new refrigerator if we decide not to get the hinges replaced. However, I am not sure that will solve any future problems. We should have purchased the competitors brand, which was slightly higher in price. Tried to see if they would offer anything more than the 1 year warranty. Nothing offered except a discount on a new one.

I bought a Viking dishwasher in 11/2009. A year and a half into owning this, the racks rusted and dishwasher needed some major service. Four years into ownership, racks rusted again and the control panel had to be replaced because the dishwasher would not run past 5-10 minutes and would blink fill error according to service person. This happened on Christmas morning with a house full of company. Then in 3/2013, the drain pump failed. Part was ordered. The service person had to pull dishwasher out of its space and then realized it would take at least 3 hours to repair, costing upwards of $300. We had already spent that much in previous repairs. So a $2,000 dishwasher less than 5 years old is going to the junk pile! Also, I contacted Viking customer service with no response from them to provide an explanation or help! Unacceptable from a supposedly big name quality product supplier! Quality rating is zero!

We bought a house that had a Viking stove installed by the contractor. We are happy with the stove. The range that we have, the stove unit and the hood, is fine. It lights when I turn the gas on and works good, but we were a little disappointed that our brand new Viking refrigerator had to be serviced within a year. Plus, we have a dishwasher that has never worked at all. There’s a warranty provided but its been a real disappointment. We’ve had much cheaper washer that performed ten times better than this one.

I heard about Viking ranges through the grapevine and we like the features. The range is a high-quality one and it operates well.

I was going through my documents when I purchased from Viking and I’m trying to figure out the process because I need the refrigerator to be fixed. For six months, it has been working well. However, for the past two months, it’s freezing the fruit even in the refrigerator. I tried to change the settings, but it doesnt change. Overall, I like the refrigerator. My daughter has the sets of Viking in two houses. I got the good feedback from them, which was why I decided to purchase. The dishwasher and the hood are working fine and I would recommend it. But I’m not sure about the refrigerators because I started to look up reviews online and it looks like that its a common problem about the temperature of the refrigerator. So, Im not sure what the problem is with mine.

Over the years, Ive seen Viking Ranges and I liked them. Their reputation made me want to purchase from them. I like my range but for the money, its not knocking my socks off. I feel I could get the same type of quality or use out of something that wouldn’t have cost me as much. The ranges door, which has been loose for a long time, could be improved. I’d also prefer if the rack didn’t have to be removed when cleaning the oven.

I just sold my 30 Viking range (to a guy that refurbishes and resells them) and have never been so happy in my life! What a complete piece of crap and absolute horrible customer service. I purchased brand new in 2008 and after a couple years of moderate use the oven began to cycle off during cooking and would not cycle back on. I spent over $1000 with two different Viking Authorized repair companies to replace the computer control board, the thermostat, and sensor, only to have the exact same problem. Viking customer service provided me with zero help. The repair guys both told me that they encounter the same problem with countless Viking ranges. Im giving Wolf a shot - hopefully they will be better. Buyer beware!

Ive seen Viking ranges and other appliances and knew they were more in professional kitchens. And then, I was at Best Buy and they had a model there. I got their refrigerator because the way it was built. The layout of the interior had separate sensor controls for bins inside the refrigerator. I also like the way the freezer is set up on the bottom, and the adjustable shelves. So far, its good and Im completely satisfied.

Admittedly I am an appliance snob. BUT I will not purchase an appliance just for the name. It needs to work well. I want to get my money's worth. This microwave is by far the best microwave that we have ever owned. We have had it for a month and everything we have cooked, warmed up or softened in it has been perfect. There aren't the usual hotspots that are in most microwaves. Even microwave popcorn is fluffier and has fewer un-popped kernels than our other microwave had. I truly LOVE this microwave!

I put in a claim and they gave me a claim number and a company was supposed to call and set up that they were coming but they never called me. But when I spoke to someone else, they told me to try to clean it out real good and maybe something boiled over. Once I did that, it actually stopped making the noise. So I dont have any complaints. I like my Viking Range and it cooks evenly. I have the convection oven and its good. It boils fast. Its more like commercial style than what my old oven was.

The home that I bought came with a Viking range. It cooks evenly and its quality is really good. Its a great product and it makes cooking enjoyable for me. Their customer service is also top-notch. I had a small issue and they took care of it quickly.

Side by Side Refrigerator/Freezer Model FOSB 5422D - Beautiful built-in refrigerator freezer with ice dispenser in door. VERY expensive. Major design problem with icemaker. The basket holding ice has a metal part that connects with a plastic part to propel the ice into the dispenser. The metal part quickly destroys the plastic part, rendering the ice dispenser useless. All this within the first four months of use. The replacement ice basket has been on back-order for seven weeks. If and when it is replaced, I have no reason to believe the new part will enjoy a greater life expectancy unless Viking changed the design. If you intend to dispense ice from your freezer, be very wary of buying this model.

I liked the way Viking looked better than Wolf. My whole kitchen is Viking, except for the refrigerator. The range is great looking. The oven and the griddle is nice. However, Ive had three problems with the range already and we havent even had it installed for three months. Ive got parts on order for about six weeks now. For the amount of money that I spent for these things, the customer service part should be excellent. Support is very poor. Viking has a hell of a product, but their customer service is whats killing them.

I have been familiar with the Viking brand all my life. I bought a 30-inch dual fuel range from them two months ago. It is the very first Viking appliance I owned. However, we had to have a repair immediately because a fan was defective on it. They were prompt in getting the repairman out and getting it repaired under warranty work. I was pleased with that. But I still need to figure out how to monitor the temperature to make sure it’s calibrated right because my baking seemed to be different than in the past ovens. It doesnt seem to be baking as quick. So, I wonder if it might need to be calibrated that the temperature is running a little bit low. Other than that, the dealer and the technician were very good. I got a good deal on the product and so far, Im satisfied with Viking.

We had nothing but trouble with the Viking Range that we first received. It was a gas range, the simplest model that Viking makes and I felt like I got a lemon unit. We were without an oven for five weeks. I contacted Viking and I spoke with a gentleman named Tony who should have been responsible for resolving these kinds of issues. Basically, he said that Viking would only come and replace parts on the unit even though we had had the repairman out three times. He also said that they would restart our warranty once the range started working. Tony was nice but he had a very condescending attitude. He should not be dealing with end-users.Viking never got me a new range and I am rather disappointed with them. They were exceedingly stubborn with replacing it. I didn’t even wanna go with the same model and I wanted to get a different one. I wanted to go to a dual convection and I wouldve paid the difference if Viking wouldve stepped in and did something about it. It took a lot of work and coordination that the consumer and the end-user should not have had to go through. I have never dealt with a more frustrating company and I’m astonished that they treat an end-user like that. It ruined my opinion of them. The dealer I purchased it from replaced the range, and that was before Viking agreed to make the transfer. This was all done through the retailer. They brought a new one out and it worked right away, and it’s been working since then. Viking is a very good range while it’s been working, but with all the experience I had with the last unit, I was not happy. Any time that somebody will ask me about my range, I will be more than happy to tell them the story of how Viking basically did nothing.

We built our home 18 years ago and ordered all new appliances. Didnt notice the latch was not working until a couple years later because I thought it was just me - learning to bake with a gas oven as opposed to my old electric. I was complaining to my brother-in-law who is Mr. Fix-it and he noticed it wasnt closing properly. The latch was bent. With all his tools and strength he was unable to bend it at ALL! This did not happen by me closing the door, this was a manufacturer defect. Viking has refused to replace the door so I am stuck having to alter all my baking. I will NEVER recommend Viking again! Terrible customer service.

I read all the reviews I could and while most were positive, there were a few negative. The negatives gave me a little concern but I had to believe that a quality brand like Viking wouldn’t make a bad product so I went ahead and bought one. It is a great product! I’m so happy with it! It’s not noisy like some reviewers said. It dries just fine unlike some reviewers said. I have to deduct that some people either had defective units or they are chronic complainers. My unit works great and I am very happy with it!

I love Viking but the range that I got have been serviced already because of the ovens. The sensors on the temperature controls were popping off and now, it doesn’t hold a constant temperature. It constantly clicks all the time and re-lights. Id have to call back in on it again and get it fixed. But for the most of it, its been okay. But I wasnt too happy with the salesperson from the Viking dealer. When you spend $20,000 with somebody for your appliances in your kitchen, you would think youd get a little faster response out of people. Ive left messages with him for over a week and never been contacted back. Also, the appliances at the house weren’t installed properly. I had to call back on that.Also, I went by the details that Viking put out for the measurements on building cabinets and your measurement. If I built one to those measurements, wherein on the top side, behind the LED instrument panel was a little bracket that was screwed in to protect the controls and that little notch out was an inch high by 10-inches across, and there was no way I could put the microwave in that opening. It still got to be notched out that inch by 12-inches to get it in there. Its a mis-drawing on the diagram. Viking needs to look at those details and make sure everythings correct cause the installers wanted to knock out my stalls on the cabinet. But my cabinets werent screwed and nailed. Mine were dowels and biscuits cut together and glued. If he had knocked that stall out of that cabinet, he would have ruined that cabinet.

I wanted a good quality commercial-grade range that I could count on. I’ve been familiar with Viking for quite some time. The dealer we had was very professional. I had been to another dealer that was less than desirable to the point that I was almost insulted that they never even acknowledged that my wife and I were there. I researched and found the Athens Refrigeration. When we walked in the store, it was completely different. They were very patient and informative. They spent all the time that we needed and they would have spent more had I needed it.We bought an electric French door Viking oven and a range with the gas. We converted to gas when we made the change. We’re liking the gas more than the electric. We haven’t had our range long but so far I’m pleased with it. I also plan to visit the Viking store. I’ve been there before in Greenwood and the cooking school.

On 1/6/2005, I purchased a Viking 36 inch free standing range model VDSC3656BSS dual fuel, 6 gas burners open face, and a single electric convection oven costing approximately $7,000. This oven had no frills, no electronic digital displays, just a good basic heavy duty range. This was a major investment in a kitchen appliance for our 7th new home. My husband was very resistant to making that type of investment, but I stated it’s a “Viking” and very dependable. The 6 gas burners were great (and still function) and the electric oven (although was running cooler than other cheaper oven and had to increase the temperature settings by 25 degrees to achieve correct temperature) functioned. That was up until 3/8/13 when the electric oven failed; the heating elements will not get hot.The oven on light turns on, the interior light turns on and the electric convection fans work but no heat to both (top and bottom) oven elements. On 3/11/13, a repairman was out and identified the defective part, the oven control (not the thermostat or the elements). The power is getting to the control but not passing through. The part was ordered the same day. There have been several follow up calls with the parts distributor. As of 4/9/13, there is still no replacement part. Both the repairman (a certified Viking repairman who has worked on Viking ranges for over 10 years) and I have been searching the internet and warehouses for this part.I emailed Viking, no response to the emails. I called Viking customer support and related the repair issues specifically noting the lack of (availability of) a replacement part and asked if there is a problem with this range. Viking stated that there is no recall or safety notices for this range and provided a name and phone number of a parts distributor. I forwarded this information to my repairman; however to date, 4/9/13, no replacement part.From internet blogs, this particular model with an electric oven (no heat to elements) is a common repair problem resulting in down time anywhere from 6 weeks to 6 months. Imagine a restaurant with a Viking range that is out of use for 6 weeks to 6 months! I am an individual who loves to cook and bake; Viking is breaking my heart! Okay, so the range is out for a month, I shouldnt complain compared to others out 6 months. However, an extended outage of any duration is not acceptable for professional ranges. A cheap range can be fixed generally the same week it is serviced, arent expensive ranges deserving of something much faster than 1-6 months?So what do I do with a $7,000 paper weight? I find it extremely difficult to recommend a “Viking” range. As of my posting today, the Consumer Affairs website has 266 complaints about Viking, numerous ones similar to mine. Is anyone considering a class action suit on this particular model for this particular repair problem? Maybe that would get some attention! In any event, the oven is down and out for the count. Next stop might be the scrap metal dealer! Viking what happened to you?

Electronic control in door failed within the first year - replaced under guarantee. After 2 years water leaked because of a torn rubber door seal. At 3 and 1/2 years, while replacing another rubber door seal, discovered that the metal internal bar to which the bottom of the door attached had rusted and sealing screws no longer attached. Am completely disgusted with this supposed premium and professional dishwasher (actually, according to its back, made by Electrolux as is the Viking Pro refrigerator) - no one at Viking will discuss this, and at least one customer service person told me I was out of guarantee and out of luck.Will NEVER purchase a Viking appliance again! Their quality is suspect but the lack of customer support is evident.

Viking range is great. I love the way the stove boils the food and cooks it. It has a whole setup on it. You dont see the flame come up but can adjust the way it goes. Its also safer for children. But right now, its not working and it needs to be fixed. We called customer service about it and they called a contractor. Were still waiting on the parts to come back. The wires burned up so we had to replace the whole surface. Once I receive the parts, I should be doing great unless they need it to be replaced.

Weve had our new Viking refrigerator for four months now and its been good so far. When I bought the unit, I dealt with a representative in Dallas who was very professional. The refrigerator has a lot of space and compartments and its quality is very good. Id recommend Viking refrigerators.

Weve had Viking for a long time in our family and the range fits with the design of our kitchen. We got it from a local dealer and they were easy to work with. However, the quality of the range has been a little bit surprising. For the price, Im surprised that weve had issues with the burners not working compared to other ranges weve owned from other manufacturers. We had someone out to fix our Viking dishwasher which had issues, and at the same time, they addressed the burner. Although after they addressed it, it was broken again so theyve been out again. So weve had bad experience.

I chose a Wolf range and they had a part problem and couldnt get the range in in time. So, my second choice was Viking. The oven is great but the burners are hard to regulate and I don’t like them. I had somebody from one of Vikings vendors come in to look at it and make sure it was operating correctly, and it wasnt completely operating well. They fixed it. I still am not completely satisfied though. The deal was I wanted a different range to begin with, and somehow, this one arrived. I was moving into a new house, so I had to have a range to get a certificate of occupancy. So, I ended up keeping it. But my struggle with it is I can never get the burners to go low enough just to simmer. Im constantly playing with them and its irritating.

We got a Viking Range through an appliance package which involved us getting a range and getting a Viking microwave for free. Currently, were having a little difficulty with the oven holding temperature. The range top is great but were seeing swings of upwards 20 to 50 degrees from what the thermostat is set at. Still, we love our range top and the gas controls.

As a very dissatisfied and disappointed Viking customer, I would never recommend the product to anyone. I have often said to anyone who listens that our Viking kitchen appliances was the worst purchase we ever made. We have had more repairmen here to work on the highly touted Viking appliances in the last 6 years than in our entire 40-year history of home/appliance ownership. It is a joke. We are currently waiting for the Viking repairman once again to come fix the refrigerator to hopefully stop the leaking that is damaging our hardwood floor. If I was independently wealthy, I would throw them all away; but Im not. We made what we thought was a wise investment that would last us through retirement. Im sure we will end up replacing all at some point when Ive lost all my patience. If I do a Pinterest, it would be labeled Stay away from Viking far, far away. There are much better, more reliable, less expensive products. Viking beauty is only skin deep.

I wanted to get a really good refrigerator that would last a long time. I know Vikings top of the line products and so weve purchased refrigerators from them. Our first one had a water dispenser on the inside of the door. When we tried using the dispenser it wouldnt work as the water line kept freezing up. We ended up getting another refrigerator but a different model without a water dispenser, which is what we really wanted. The second one worked fine and then it stopped making ice. A service guy came out five times, replaced the ice maker twice, replaced the track twice and he said the water line was fine but he couldnt understand why its not making ice. So hopefully, this third refrigerators a charm. I hope it stays working and it seems to be fine. It makes some weird noises sometimes. It probably has something to do with the water line and the connection for the ice maker. But other than that, its producing ice. So far, so good.

In the past 9 years we have experienced 4 ice make repairs/replacements, a refrigerator door recall, and a motherboard replacement in our Viking Built-in bottom refrigerator. Now it is making this loud humming noise. The repairman said it is the fan drying up the moisture and there is nothing to be done about it. It is so loud that people think a car alarm is going off. I say, No, its just my refrigerator. We just keep purchasing extended warranties. Oh, did I mention that the motherboard of my electric oven went out just before the holidays, and the microwave had to be replaced after 5 year. I want a new refrigerator but my kitchen is all Viking and I refuse to buy another Viking product.

Built a new home in 2011, my ex wanted an elaborate kitchen that would be functional and fun to entertain in. We purchased Viking refrigerator, freezer, 2 dishwashers, 12 gas burners and 4 ovens, because our impression was Viking was top of the line. Turns out the line begins at the rear. The dishwashers never worked properly and I discarded them after 2 years & numerous service calls. The burners took several trips and replacement of the castings to get them level. The ovens take forever to reach temperature and each one takes a different setting to maintain required temperatures.Both doors on the refrigerator and freezer have sagged and required adjustments. Currently, we have been waiting for a month for a part for the refrigerator, in order to get the temperature under 50 degrees. Called yesterday again and was told that the part was on order and coming from the factory. I asked if it was coming by Pony Express, hello Viking have you heard about FedEx yet? Good thing I kept the 15-year-old Whirlpool or we would be eating out of a cooler.

We got the stove through Albert Lee Appliances. The most remarkable thing about the purchase was this promotional thing and I got the cookware from Viking for free. It is the finest cookware Ive ever had in my life. We ordered the stove in the middle of the pandemic and it came pretty quick. The stove has awesome quality. We love it. Its great. It gets to temperature pretty fast, and then it holds it really well. Weve always had a Viking, and when we built the house were in now, we bought a Viking and the stove lasted for 22 years. It was still working, but we thought we should replace it after 22 years.

Four years ago, I used to deliver the appliances myself and I fell in love with Viking Refrigerators then. I like the looks and convenience of use. However, the situation I have now needs to be rectified. The old refrigerator I have was a great quality. This one now is working great but the door grinds and doesn’t open and close properly.I’ve contacted the store and they sent somebody. Then I contacted Viking Refrigerators because it’s not an installation problem, it’s a problem with the refrigerator. And they sent somebody out to the house a week and a half ago and I have to hear back from them. They said they had to order parts. The product was installed on January 3rd. I contacted them on the fifth and the problem has yet to be rectified. They could have been aware that it is a warranty issue and they should have fixed it immediately. Viking Refrigerators needs to respond better. It was an issue trying to get in touch with somebody but when I finally got somebody, they were very good and they were trying to work with me. Overall, I would still recommend them.

Our Viking refrigerator was installed in the home that we purchased. We liked the look of it more than anything. I mostly did the purchase online then I made a telephone call and arranged everything ahead of time. That worked fine and then I went to the store to pay for it. I havent been using the refrigerator every day and Ive only been back there once or twice but it looks really nice and seems to work fine. I also like the idea that its a free standing one but it can be put in a space where it looks like its built in. Its sort of a poor mans built-in refrigerator. Viking isnt exactly that cheap but I like the way it works. The capacity is a little bit less than the single door refrigerator at our own house but its fine for us. The quality is pretty good too.

Our Viking Refrigerator is good overall. However, it is a floor model so we’ve not been really happy with the folks trying to resolve the issue. The doors slammed and it took awhile for them to figure out why there was moisture inside the fridge. We’ve been a little less than satisfied with the service we’ve gotten on it. We have called the retailer multiple times to come fix the issues but whenever they came out, they got the wrong part. They did not seem to be knowledgeable about the Viking brand. We’ve been happy with our refrigerator minus the couple of issues that we continue to struggle with.

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. Its a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesnt work to evaporate the water and the ice maker doesnt work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

I’ve used Viking for several years. I’ve had a 16-inch Viking range in one house and had some other Viking and Jenn-Air appliances as well. But Ive always gone back to Viking. My wife likes them because the big Viking ranges have removable inserts so when we spill and things flow over on the gas ranges, we lift the grating off and then there’s a pan that we can lift out on the older ones that makes it much easier to clean. But in my current house, I bought a Viking surface gas range and it’s a pain in the ass because I can’t pull those pans out to clean them.I also have a non-built in refrigerator and I had it drop shipped to my house. I unpacked it, installed it myself, set it all up, and it’s perfect. I like the LED lighting in them. Its just a nice touch to it when I open the doors. Also, the handles have a substantial feel which at times, feel a little better than industrial feel. Others are still in boxes and they’re waiting to be installed. One’s a built in refrigerator, built in freezer, and a built in wine cooler. And I have a construction project going on right now so they’re not going to be installed for another four weeks if all goes smoothly.One of the reasons I’ve gone overboard with Viking is because when I went a local supplier where I’m at to look at Viking and they didn’t stock them any more They said, “Well, we actually just had to pull them out because we don’t do enough business here. Viking is consolidated per dealership network. And so I called another dealer and they said, “Yeah. We’ve been buying up all the demo Viking stuff and Viking bought stuff from other dealers ‘cause they’ve gone through a dealer consolidation. So I ended up going to a dealer in Dallas, Texas and buying most of my Viking appliances from them. We got a really good discount because they had been buying up inventory from other dealerships in this consolidation so my timing was right.Nonetheless, I spent over $20,000 but Ive got three refrigerators, a wine cooler, two stove tops, one gas, one induction, and one Viking wall oven and two Viking warming drawers. My wife absolutely loves the wall oven because they’re French doors, and she’s short. She’s burned herself on oven doors trying to reach into the oven to pull things out and so those French doors are phenomenal for short people because they can get right into the oven without having to reach over the door when they open the door down in a conventional oven. Ive already recommended them to a couple of friends that were remodeling their kitchens. I even told them where to go and a couple of dealerships that I worked with that gave really good pricing.

We bought a Viking range two years ago (now 3 months out of the two-year warranty), model number VGIC53014BSS04. It looks great, the top burners work fine, but the oven cooks terribly uneven. For example, food on the left side overcooks, while on the right side is still uncooked. This is the case with or without the convection fan on, and is true for whatever we are baking. I wish I could include photos, but I have them.

Constant repair of Viking vgic365-6bss range. One thing you can count on around the holidays is to work on this piece of ** range. I was sold on the idea of handing this down to generations to come. I would not wish this piece of ** to any of my children. Shop around and read reviews. Regrettable.

I am writing you this letter to make you aware of the quality control, R&D and customer service issues that you have with your products and within your company. As you read this letter, you will see that I have purchased quite a few of your products and have owned eight homes which exposed me to many brands. I also cook almost every night. Unfortunately, my Viking appliances have been the worst appliance purchases I have ever made. The issues I have with my Viking appliances are what I would expect from a much cheaper brand. With the money I spent on your products, I expected your products to be of commercial grade and able to hold up to repeated use. Based on the blogs all over the internet, I can see that my issues are in line with a lot of other folks. I have outlined the issues of each Viking product that I have owned for your review.In 2005, I bought a Viking 54 gas grill in Texas which I used through 7/8/2008. This item was a fire hazard waiting to happen. We used it 3-4 days per week. The grates that redirected the grease down to the grease pan were poorly designed. It was shaped in a V with round holes the size of a pencil eraser. The holes would clog and the grease and droppings would stay in the V. This forced me to clean them weekly to reduce the risk of fire (hardly ever had to clean the grease pan). Even after a thorough cleaning, you could not leave the hood down for extended time (even on low) or you would have a fire (my wife and post owner blew the knobs off the grill.). Fortunately, no one was in front of the grill at the time. I would never buy another Viking grill. The grates were a poor design. Weber and Wolfe have a much better design.I had a Viking dishwasher DFB450 (serial # 031109D00003895 & 031109D00003878) installed on 7/14/2009. I have two of them. First, the technology in the motherboard creates more problems than the benefits. After trying to reset the dishwashers by holding down the buttons (in manual), I can only get it to work occasionally. I do not know of too many people that enjoy pulling out the manual to decipher the many error codes your dishwasher has. There has got to be a better way to let the customer know what to do when an error light flashes. At least once per month, I have to flip the circuit breaker to each dishwasher to reset it. This cost me $75 for an appliance technician to show me this. I have never had this issue with the other seven brands I have owned. There is no indicator light to let you know the dishes have been cleaned (i.e., green light next to the blue running light). Since the dishwashers do not clean well all the time, we rinse our dishes off before putting them in the dishwasher and we end up running them again. Enclosed is a plastic clip that snaps in and holds a wire shelf for long spoons, knives, etc. All four clips are the same design thus preventing a snug fit causing the shelf to constantly fall/come undone. One of my clips broke (clip in itself is a bad design) and guess how much your company wanted to charge me to replace it? You can’t buy the clip. You have to buy the entire rack for $360 plus tax and shipping. You talk about putting the screws to your customer. Would you be happy if your clip broke and you could not replace it for a reasonable price? After about an hour on the phone with customer service, they finally authorized a new rack to be sent to me. How much did that cost you for the part and an angry customer? There is another plastic part (U- shaped) that snaps on to the right side of the dishwasher that also continually falls off. Again, this is what I would expect from the cheap brands, not a Viking.My two and a half year old dishwasher (031109000003895) needs a new heater/wire harness (part#016403-000/P870612). This is something that is not needed by most dishwashers until much later in their life cycle (never had this issue with any of my previous 7 dishwashers including the one we owned in Texas for nearly 10 years). Also, when the non-Viking technician came out to look at my problem (popping the circuit breaker), he noticed a wire that had been crimped badly which he thought was the cause to the circuit popping. After running the dishwasher and watching until it popped, it was determined that the heater was bad. Was the poor quality (crimped wire) the reason my heater went out? After arguing with your customer service department, I am having a Viking technician (Lakeview) come out to tell me why the wire is crimped and how it would affect other parts to my dishwasher. Unless he is a certified electric engineer, his word is not any better than the other technician. Unless this is covered by Viking, I am being given a $500 price to fix it. Before I throw that kind of money at a Viking product, I will replace it with another brand. Lakeview fixed the issue prior to me sending you this letter. Covered by Viking because of a bad harness. My last dishwasher of 10 years was a KitchenAid and I never had it serviced. We used it every day not every other day (have two) like this dishwasher.Viking 6 burner stove with griddle VGRC6056GDSS (Serial # 050609C00015117) installed 7/14/2009 - First time I used the griddle, one side did not heat up and one of the control knobs did not work. Viking replaced both. The convection switch keeps popping out due to a poor design. Should have a nut on the backside to hold it in place instead of a cheap plastic catch. My wife and daughters were baking Christmas cookies in 2009 and had to open the windows (Chicago) to cool down the kitchen. After looking at the stove, I noticed one oven door stuck out more than the other one. A non-Viking technician came out and replaced the hinges and made other adjustments. We have not had that problem again when baking Christmas Cookies. I won’t even touch on the clicking noise from burners not in use and the sound of the gas being blown-sounds like wind in the oven blowing out the flame. Again, this gets back to my letters theme - this is what I expect from a cheap brand not a $13,000 Viking product. After reading hundreds of blogs on the internet, I have a feeling the worst is yet to come. My last stove and oven (10 years) was a Jenn-Air and I never had it serviced.The hinges of my Viking refrigerator DFSB483 (serial # 051508R00010392) replaced to support the custom wood covers. If Viking is going to sell a refrigerator with custom built in capabilities, your R&D team should have accounted for weight greater than the heaviest wood cover. Heavy-duty hinges should have been the norm not the afterthought. My wife left Warming Drawer DFWD101 (serial number hidden behind custom cover) on high for three days and it caused the custom wood cover to separate where it had been glued ($100 replacement). I realized that leaving the warmer on was my wife’s fault. However, your R&D department should have realized that a custom cover would hide the control knob, thus out of sight, out of mind. My last warming drawer had a timer which shut off the unit after a period of time. I ended up getting thermal heat foil and placing it between the warming drawer and the custom cover. I assure you that it will not be the last time my wife or other Viking customers leave the warming drawer on. Again, with the amount of money the Viking warming drawer cost versus other brands, your customers should not have to worry about these things. I would not have purchased the drawer if it wasn’t for the discount we received by buying all Viking. I had a feeling this purchase would come back and bite me and it did to the tune of $100 and a lot of legwork to get the cover fixed and prevent future issues.Viking Microwave DMOS200 (Serial # 05772W205079) - Over heated and caused the glass plate to break and the tri-wheels to melt. I replaced the glass plate and the Tri wheels for around $30 but the turn motor was destroyed. Viking replaced the motor at no cost to me. The problem was due to a sensor not responding to the issue. I was told by the technician that there were several sensors. We were lucky we caught it before a fire broke out. Is this a quality control issue or a fluke? I have no issues with my Viking Dishwasher DFVD042 to date because we hardly use it. It’s in the basement bar and we use it two to six times a year.As for the Viking customer service, after spending a lot of time on the phone with your customer service about the enclosed part, I was told that Viking would send me a new rack at no cost. Three weeks went by and I called customer service again. I was told that an Email was sent to Lakeview. I called Lakeview and they had no record of the email. I called back customer service and they informed me that they would resend the request. The next day, I called Lakeview and they still had no record of the request. I called your customer service again and had them copy me on the third request (which I never received). The whole point is that I had to do all the follow up, do your employees job and waste my time (not to mention Lakeview’s). Your customer service team should have put me on hold or a conference call and resolved this issue on the spot.I called customer service about the heater element on my dishwasher and they gave me the cookie cutter response that it was out of warranty. I explained the crimped wire and all the other issues I had with Viking products and that I was very upset because I would have to pay a Viking technician to come out to dispute the observation of a reliable technician that I used and had already paid for. I was told that Lakeview would call me to set up an appointment. After not hearing from Lakeview for 30 plus hours, I called your customer service again to find out when I could expect a call (I needed it fixed with Christmas coming up and knowing I was going to have lots of guests). I was informed to call Lakeview directly. Again, an already unhappy customer was asked to do your employees job and waste more of my time. After leaving a message with Lakeview to call me, I received a call 60 hours after I had my initial call to your customer service department. After talking with your customer service department, I get the feeling they are there to do a 9-5 job and after they hit send, they are relieved from all obligations related to that call. There is no sense of urgency to take care of an irate customer. Maybe this is the norm within Vikings customer service department because the internet blogs and the issues I have with my purchases tell me you have a lot of irate customers. Lake view does a good job.As you can see, I have had to deal with several issues concerning your products. To say the least, I am a very unhappy customer and will be very reluctant to buy another Viking Product. I am also informing everyone I know about the Viking quality and customer service issues. I wrote this letter in hopes that you are not aware of the quality issues your brand is having as well as the lack of vision by your R&D department. I just don’t understand why your company would risk the loss of customers over the cheap parts you are designing and putting on your expensive products. Being an owner of a company myself, I just don’t get it. Below is Viking response, a couple of generic I- am-sorry letters:Both dishwashers have been fixed since these letters at a cost of approx $200 each (motherboard went out on one-labor only, rubber gasket came off the other parts/labor). There should be no reason a rubber gasket comes off on a $1700 dishwasher. Also, the icemakers water line froze and was replaced with a better one. How long have icemakers been sold to the consumer?

I had a frustrating and disappointing experience with Viking Ranges. I chose it because of the style and cost but the range I received was horrible. The first time I used it, I turned on the burners and then I turned on the oven. Underneath the burner, it exploded into a flame so I got a fire extinguisher and put it out. I called Viking and they sent out a repairman. He looked at it and he said that the range was a total loss so they arranged to have it replaced. When they came out to replace it, they arranged the time with me.The night before the agreed time, they called me on a robocall and told me a different time. So I called them back and I said, Ive already arranged to meet at the time we agreed. They called back and said, No, we cant do that. They said that the only way I can arrange the time is to wait til 24 hours before theyll tell me when the time would be. Thats hard to do if youre working so that was a hassle. So I said, I dont know what to do because I cant meet that time you want cause Ive already arranged with my work to be the other time, which we already agreed to, well, I already made the appointment. That was a week earlier and they said at that time it was fine to have the time that we arranged. So I did, then they said they didnt have another day when they could tell me when they could come back. They called me an hour later and said, Okay, we can meet your original time. They came and replaced my range.Viking’s customer service reps were fine but their service people were a hassle because of the scheduling. The actual service man who came out was fine. What happened was very dangerous. The repairman even said that if I turned on the oven first, let it go for a long time and then turn the burner on, there could have been an explosion. But I had the burner on first and then I turned the oven on so all it did was catch fire underneath the burner. My Viking Range works fine now. Its just that I got a really bad Viking Range in the beginning.

I bought the Viking dishwasher about 3 years ago and I only use it less than once a week. The circuit board has to be replaced for over $550 including labor. I am very disappointed in the quality of this expensive brand. It only has the name!!! My old Jenn-Air dishwasher lasted for years without problem. What a shame! I will never buy a Viking again!

Viking is very well known and their products are very stylish. I had one before and I decided to get a range from them. I bought it from Elite Appliance and the guy there was very enthusiastic. But once I paid, I was had a hard time getting updates on the delivery date. Another thing was the range was too expensive. Other than that, the design of the range fits my kitchen and my cooking style. I do quite a bit of stir-frying so a high BTU range helps quite a bit. I also like the amount of flame that comes out. Its really nice.

The advice of the Viking salesman prompted me to get a Viking refrigerator. I was into a built-in refrigerator, and so during the purchasing process, there were only 3 or 4 choices to choose from. But the refrigerator I got was priced right. Ive had it for about two months and its quality seems to be very good and it keeps food cold. Im a happy customer.

Since they will not service it even after being told that my wife is pregnant and it’s dangerous to operate a broken ceramic electric range top. May 22nd I pay 178 bucks to their agent Oceanic repairs to tell me how to fix the ceramic top of my electric oven which is broken. Now two weeks after repeated calls to their agent and Viking, no one even has told me when it will be fixed. Since it’s dangerous to operate a cracked ceramic oven top, we couldn’t even boil water for two weeks. And probably will have to sit a few more weeks before they will enlighten me when this ceramic top will be fixed. By then, I will be forced to buy another oven, of course never Viking again. Please don’t pay this kind of money for a brand which will take weeks to just tell you when your oven will be fixed.

We were looking for counter-depth refrigerator design and there werent many options out there but Viking has one. On Monday, we actually contacted the store where we purchased the Viking refrigerator to let them know its having some trouble and to check the temperature because our freezer is over freezing. We adjusted the temperature and its still over freezing. We have a lot of frost in the freezer. My husband was to get back with the rep after we had adjusted the temperature. They said that they were gonna send someone out and have that checked for us so well have to call them back and have them schedule someone.

We had a Viking range before and it was over 20 years old, so we figured that if something worked for 20 years, wed buy another one. We purchased it around April of last year and were totally disappointed with it. Around March of this year, we had to call Appliance World because it wasn’t working. Then we called them again last month for the same exact reason. Now we have to pay for it because it’s not under warranty. I contacted Viking itself and I’m still waiting on somebody to respond to my concern.

I liked the way the Viking Ranges looked. It’s great and the quality is good. I’ve used the range a bit, but I haven’t used the over part as much because I have a wall unit and I tend to use that a lot more, and it’s Viking as well. And in comparison to what I have, the range is fantastic. There’s more surface space and it’s easier because I can put all my pans on top. I love it and it heats well. Although they’re expensive and I’m paying for the name, I like the idea of Viking. We had looked at a store and then my husband found a place online. He compared the prices and there was a better deal on this place online. So he ordered them online. Also, our interactions with the Viking reps were fine and the lady was nice.

I have had several issues for the last 3 years with my Viking fridge icing up. It will either ice up at the top or the bottom. On two different occasions it stopped cooling and I lost all of my food. My warranty company has finally after doing repairs since August 2016 deemed it not repairable. You would think if you spend over 8k on a fridge you would get more than 10 years out of it. Now I am stuck trying to find a match that isnt a Viking fridge that looks similar to my 30 inch build in Viking freezer. I will never buy a Viking appliance again.