Our Viking refrigerator has been excellent. Other refrigerators are so deep that sometimes you cannot see whats in the back of the refrigerator, but ours is wide and shallow so you can see everything. However, I have one issue with Viking since I called them and that is on the warranty. They sent someone out and got my refrigerator fixed, but it was surprising that there are some issues with the brand new refrigerators.

I know about kitchen brands since we have a restaurant, and though Wolf is my favorite, I went with a Viking range for its size. I like the Wolf way better. I like the way the Wolf looks more commercial. Vikings a little modern for my liking but I enjoy that it fits in our tiny condo and its a commercial range. However, it was installed crooked and its still crooked. It slopes, so the trays slide out when Im cooking. Its dangerous when Im cooking greasy items. I dont know if the guy that installed it is also the reason why it doesnt ignite properly or if its a Viking problem, but it explodes when I try to light it. I havent been able to use it for quite some time and Ive tried to get the guy out to fix it. Ive reached out to them a couple of times but he is a no-show and a no-callback. On the other hand, I called Wolf for my Sub-Zero at the same time I called Viking, and the Wolf guys were on it.

On the top part of the oven door towards the inside of my Viking range, the metal was not filed or buffered or sanded down. It’s a real dangerous place for it to be and I cut my finger closing it one time. I took the time to take everything off and use some sandpaper to sand down those edges. Thats something that they need to look at. Also, I wish the legs were more adjustable than they are. My counter height is about an inch lower than what they had because of tile that was put on the floor, so I had to do some modifications to make all that work.Vikings pricing is a little high and for that price, I would have figured it would not have the issues that I had. I wouldnt have minded paying the price. But I had to do all these little things to it and that kind of bothered me. Other than those, I love it and I enjoy everything about it. I love the burners and the layout. I love to cook and it does really good. This particular model is the only model that they offer like this with a convection oven in it, which I think is awesome.

The refrigerator is four years old and one evaporator in the unit leaked so it froze the whole bottom of the refrigerator. Viking covered the part, which I appreciated. But, I had to pay for the labor. I have heard that that had been an issue with some of their units, but they have also improved their warranty since I purchased. So I was thinking, if the parts had not been covered, I probably would have bought another one --and I would have gone with another Viking-- because I am looking at 3,000 versus maybe 7,000. Right now, I have a year on the parts. The appliance repair people I dealt with were pleasant and courteous. They made sure whether or not there was a warranty on the parts. They were timely to come out, they came back out quickly, and did the job that I thought was an excellent repair. When I pulled on the one bottom drawer, because I did not realize the bottom was frozen at that time, I broke the handle. So, they ordered a replacement part for me, which I picked up yesterday. Overall, I am very satisfied with the product. Its performance is great as far as what it is supposed to do. I like the built-in look with the wood panel of the refrigerator and I like the fact that it keeps the vegetables fresher the way the airflow is versus a standard one.

Had two issues with my range. First, the grate feet have come off my grills. After much back and forth (6-8 emails) a link was sent to me to order on my own. Unfortunately the feet and link were not available to be shipped to Canada. As well my range was still under warranty. I emailed back for another option for a Canadian supplier and my thoughts that this would be under warranty. I had no response (still have not). Secondly, the motherboard and fan stopped working, less than a year old. The process (online) was great to set up a call, however the process of having the claim put through to a technician and to have the product repaired took over a month. I love the product, but would still like an answer to the feet. Thanks.

The Viking range is a pretty good range. Its got high BTU and the stovetop is especially pretty good. I do have some concerns about the oven though. The temperature seems to be off from what you set it to. Otherwise, I have no complaints about the quality.

Im 59 years old and have been cooking forever and I always prefer a gas range. Part of the reason I chose a Viking was its design. We had a GE before that had some problems with its electronic components, and I was sick of replacing that card. And it happened two times and so I wanted something a little bit more simple. Im very satisfied with my Viking range. Its convection works great and it did everything it was supposed to do. I also liked the design of the inside oven of the Viking range and how easily the wire shelves slid out. It felt very stable and nice. Then theres the simmer feature where I can really bring the temp down low. It is awesome because not all ranges go quite low enough. I like the control that I have on that. I also like its sleekness. It doesnt have a whole bunch of electronic stuff because I dont need all that stuff on my range. I just want to cook with it.However, when it was delivered, there was damage done to that bottom kickplate. Everybody tried hard to order it from Viking and get it here. Finally, the salesman where we had bought it out said, You know what? Ive got a range here. Weve got it on order. How about if I bring this down to you or send this down to you. You guys put it on. And when you get the replacement thing, you guys bring it up to us? So thats what we did. It was not the perfect fix but I appreciated the salesman going bazillion miles over. It was just such a conundrum for anybody to figure out how to do it. It wasnt the delivery people that caused the problem. It was done in packaging from Viking and that was aggravating.

I had my Viking range and stove delivered and set up. I used the burners right away. They are fantastic, provide a HUGE amount of heat, are quiet, and easy to keep clean. The oven, which I would now rate a 5 out of 5, made a terrible grinding fan noise the first time I used it. Lakeview Appliance came out, their tech tightened a few things in the back, and it was quiet for 3 days. The horrendous noise came back, and this time we recorded the noise from several angles with my Wifes smartphone. This time when the tech came out, he listened to the recording, checked a few things on the back of the oven, and stated that he was ordering a new cooling fan. This did the trick! The oven is now quiet, powerful, and works like a charm! Overall I would rate the unit a 5 out of 5 now that it is fixed. It is a great looking unit, very professional in appearance, and the stainless surfaces are easy to keep clean.

Im a fireman and we have professional restaurant quality ranges so Im familiar with Viking. I like the style, quality and price of my Viking range. It needed a little bit of adjustment and thats about it. I also like the fact that it allows to heat up the pots, and the oven heats up really well so its very efficient. The dealer and delivery crew were great. And the service person has been here to look at it for a couple of issues. It was perfect. Overall, I got a good product for the money I paid and the individuals there at Viking really tried to help me when I called them up with an issue. I also have a Viking refrigerator and Ive had to live with two dings in its door for about four weeks. But theyre willing to help me because the doors have to be made and theyre replacing them. I have no problem with that but it is kind of an inconvenience when I spent $5,000 on the refrigerator. Its not cheap.

I bought stove of my dreams in 1997 after waiting decades to be able to afford it. It is a Viking 6 burner/with griddle (which I wish I hadnt gotten), double gas ovens. Since day one the ovens smell like gas while on. I have to run my ventilator while the oven is on to keep the odor under control. I have had several repair men, always changing the igniters. The part is $16.00 on Amazon by the way. I pay a lot more than that! Anyway it has never fixed the problem. It makes me think twice about using the oven as I have to listen to the noise of the vent for hours if I choose to bake or roast anything. I am truly disappointed with this range and after reading all of the other reviews realize that Im not alone. I would never recommend any Viking product. I wish I had never gotten with this stove. My first choice was Wolfe, and I was talked out of it and into Viking!

We moved into a new house and we got an upgraded stove from the builder’s stove and it was falling apart. The knobs were falling off and one couldn’t control the height of the flame so that got me looking for another stove. My wife’s sister purchased a Viking Range a couple of months ago and I also decided to buy one. We had some problems about purchasing in the beginning but it all worked out. My wife loves our 36-inch Viking Range. I feel good that it’s in the house and it gives some class to the kitchen. I would recommend Viking Ranges.

Viking Range was fined for ranges that turn on by themselves (article dated 4/17/17) for 15 models sold between 2007 & 2014. We have a Viking Range that was purchased in 2017 when our home was under construction. 11/9/19 the oven ignited by itself in the middle of the night; our fire alarm went off & woke us. The house was filled with smoke; we have to flip the circuit breaker to turn the oven off. It was super-heated & left marks on our brick backsplash. It also melted the igniter & safety features of the oven, as well as the mechanisms for the sliding racks. Clearly, Viking has not remedied the faulty part issues that caused this.I called them & their blanket answer is thats not one of the recall ranges, albeit the exact circumstances around the previous problem were evident. The specialist that serviced the oven said it looked exactly like the previous problems, although the part in the oven read as the updated version. The customer service rep stated to send her the service notes & shed forward to management, but didnt think repair would be covered (for new racks and the melted parts due to their faulty parts = $1,600) because the range was not under recall. For $14,000, youd expect better response, customer service, and quality out of a product.

We built a new home and bought a Viking refrigerator floor model through a dealer. I had a built-in before, and I was happy with it, so I went with that particular refrigerator. I like the built-in because it’s not deep and things don’t get lost in the back of the refrigerator. I love my Viking refrigerator, but I’ve had eight or nine service calls on it and the people who came and serviced it have been excellent. When the refrigerator arrived, there was an issue with water coming out of the bottom of the door, and they replaced that, and then it wouldn’t make ice or water, so they changed out a harness, the water pump and the icemaker. It makes ice, but after they put in the new icemaker, the lever stops when the ice fills up, so a part was ordered and the people are coming this week to replace that. The dealer has been absolutely awesome on service and responsiveness and their staff has come out and dealt with every single problem I’ve had. However, I bought an eight-burner gas range through Pacific Kitchen & Home and I would not purchase through them again. When the range was delivered, the door needed adjustment and it’s been a nightmare to get somebody to come out through Pacific Kitchen to service it. I had to reach out to Viking directly to get any kind of service and they’re coming out this week as well. Hopefully, once everything is all in good working order, it’ll be well worth it. I also have a Viking dishwasher, which is fabulous and Im very happy with it.

When the door of the refrigerator in the house that we bought fell off when we’re opening it, we called Viking. They offered to replace the refrigerator at no additional cost, which was nice. So far, it is working well and the door is staying on. Other than that, our whole kitchen is all Viking.

My 3-yr-old Viking refrigerator RDDFF236SS stopped cooling on Oct. 20, 2015. We lost everything in the fridge and freezer. I have discovered online that countless people have had this same thing happen with this same model. Our local repair person told me its the compressor and other sealed parts, so I had to go directly to Viking. The Viking authorized repair shop cant come out until Oct. 28!Like others in reviews Ive read with the same problem, we are camping in our own home with camp coolers and daily runs for ice. If the repair person cant fix it on the visit tomorrow, Im contacting Viking again to request they buy back this lemon, which I had to do with our Viking stove a year ago, after the oven failed three times, two of those on successive Thanksgiving Eves -- not the holiday tradition I want. I finally insisted, on the third failure, that they buy the stove back at full price, which they grudgingly did after many, many phone calls. Now I have a Wolf range and couldnt be happier. I will never recommend Viking to anyone -- in fact, I actively tell people not to buy Viking. (I do want to say that the people at the authorized repair shop couldnt have been nicer about the Viking stove each time they had to come out.)

Viking was having a deal where if you buy three of the main appliances, there would be a discount so I bought their refrigerator. It has a little space on the bottom that can fit a whole pizza box and I like that. It also has a wide freezer that has a lot of storage space in the separate freezer. But the unit has been with me for less than two years and it already needed repair. There was an electronic component on the defroster that went out. It was still under warranty, so I went back to the appliance store and got the name of the person that they recommended. I had to go online and make sure they had the warranty information and had to schedule a repair. Then they had to order the parts and the repairman had to come back a second time to install them. Aside from that, every one of the plastic drawers that pull out has hairline cracks. I talked to them about getting those replaced and Viking told me that since its a cosmetic issue, its not covered by the warranty. Also, when we were doing the repair and were taking out the glass shelving, the glue on the bracket that attached it to the glass came off. Its not a big deal because it sits on the glass, but it’s another example of why I dont see the unit as high-quality, like how the repair and appliance people described it. I also bought a Viking range and it works well but the preheat cycle takes a long time. I wish that there was more versatility and I would do away with the grill and just have a griddle that was two chambers wide. I was also disappointed that it doesn’t have a clock or automatic cut. So I feel that for what I paid for, I got a very low-tech item.

My friends have some Viking Ranges and Ive cooked in a restaurant that had one. I got one too but the service at the store was not a very good one. I love the range especially the griddle in the middle of the stove. The heat is very consistent too which is nice. I enjoy my Viking range and it makes me want to cook more.

We got everything Viking here in the house. My in-laws have them and they like them. The double oven’s unbeatable. The quality of the fridge is really good. The tolerances on everything are good. Its solid. I close the door and I feel its not cheap. However, the compressor went out and I was shocked Viking couldnt give me a new compressor for the Viking. I had to get a replacement refrigerator, which I got a little bit of a discount but at the same time, I shouldnt have to buy a brand new Viking after it wasnt that long. Im not too happy and I found out its a Panasonic condenser unit that goes into the Vikings. I like to think weve got years and years of dependability behind it, but when I hear it’s a Panasonic condenser unit, thats not too reassuring.

The refrigerant stopped cooling on both our Viking refrigerator and freezer which was troublesome. Ordering the parts took a long time but I was really impressed with their great customer service. There was also an issue on getting a refund with the repair but they worked it out to where everything was covered.

We liked the functionality of the Viking Ranges, the induction on one side, gas and griddle. When I was getting my range, it was quick because it was on the floor and they wanted to get it out as soon as possible. So through TA Appliances, I got it within a week or so. Then I had an appliance guy who came in, installed a power cord, and put it in for me. We use our stove quite a bit and in terms of functionality, it’s very good. But I ran into one problem that is currently being looked into. The ignition of my backburner is not coming on and not lighting that well. I called the TA Appliance guy who I got the range from and he set things up so that I was called by whoever the service team is here close to me. They were okay but some better communication as to what the problem was in the process would have been appreciated. I had to call a few times to really understand what the holdup was on getting parts. They said that they couldnt get parts over right away, but that wasnt communicated well.Other than that, my Viking range is fantastic. There are two ovens and theres a small oven on the right side. It would have been nice to get a second rack in there since we often have multiple things in there because of the conduction. There are three positions you can put the racks in but I couldnt find one. Theres none on the website or anywhere you can buy one. Itd be nice to grab some of those kind of accessories. But I managed to get a bamboo cutting board cover for the griddle and that worked out nicely.

I had a kitchen remodel and they installed the Viking range, and the unit itself was level front to back and side to side. But the cooking surfaces, which include the range top and the ovens, were not level. They dipped down in the front. I only noticed it when I was making Christmas morning breakfast and I was cooking pounds of bacon on the griddle that covers both the burners. All the grease was collecting in the front of the griddle, which is not safe. If I had not been paying attention, it would have overflowed into the front, right into the burner and cause a fire.I called Viking to state that I had this issue, and they sent one of their authorized service people to come out and look at it. The tech guy was by himself and he couldn’t do much. He fiddled around and then he left. I got a phone call a couple of weeks later that said, “Your case has been closed. There is nothing that can be done with your range. I went back to Viking and they were like, “We got a copy of the report and the report states that it’s an installation problem which is not our issue. You need to go back to whoever installed it.” When they came out to look at my range, my contractor was here. He was talking to the service man and said, “Everything is perfect. I followed all the instructions. Everything is laid out the way it’s supposed to be. Nothing is butting up against it.” It went back and forth and finally, I asked for another different authorized service company to come out. Before they came out, Viking called me and said, “This second opinion you’re getting is not covered.” The second service company came out, and they came out with two guys. The older gentleman looked at the range and said, “Your surface isn’t level.” They took care of it and now its level. He gave me my slip and I was like, “How much do I owe you?” He said, “We are charging Viking for this. It is their problem. You’re not paying for this.” Overall the Viking range is a wonderful thing to cook on when everything is okay. Up until recently, I was cooking for a very large family and boys eat a lot of food on a four-burner cooktop. Now I have an eight-burner range so I can cook to my heart’s content and not have to shuffle things around, shove them in the oven or put them in the grill. I got the range and it came with a microwave drawer which is wonderful. The only thing that I did not get was the range hood because they charge you for it and then they charge you for the fan motors separately.

We were told that Viking is one of the best in the business when we were looking for a new range. It was great and so weve had it for three years. I like it and it cooks very well. However, the oven stopped working two months ago and they couldnt get it right for about a month. When they sent the part, it was the wrong one. The control board probably was defective from day one because one of the lights that used to go on for the cleaning cycle went on even when the cleaning cycle wasnt on. And the guy who repaired it told me that he did three stoves that had the same problem. And one of the lighting that he fixed the morning that he came to us had the same thing. But Viking was really nice and did very good customer service. They paid for the whole thing. I didnt have to pay for the parts or the labor even though it wasnt under warranty. Its working fine now.

I had had a Viking refrigerator in my old house and I loved it. When I moved into my new house, I didnt look into anything else. I wanted a Viking. I like the size of it, the way its a side-by-side opening door and its a refrigerator on top and the freezer at the bottom. I also like the dependability and it’s quite easy to operate. When the power goes out, its so easy to reset it.My experience with Ferguson which sold me the refrigerator was not great, though. I told the guy who delivered it, “The light in the freezer doesnt work. You shouldnt leave unless you can make it work.” He told me, Youre gonna have to call service for that.” I was not happy with that service but the service guy who came out was great. He let me know before he was making sure that I was at home. He was very efficient when he was in my house. I was very happy and I’ll buy another Viking again. Its a great quality product that’s very dependable.

I purchased this Viking Electric Range 30 with Induction Cooktop in August 2014 as display model. I was told by the salesman that it had a full warranty. We also discussed with a Viking rep who was there setting up other models and he indicated the benefits of the range. In January the left burners quit working and there was a flash code for the burners. I called Viking to inquire about the warranty and found the unit was registered to another person who bought it 1 year earlier. I did not know it was pre-owned and would not have purchased it if it was. From the Viking customer service rep I learned it had a history of two repair calls including a replaced control board ($800.00 part cost). The code on the induction top indicated that it may be a generator board (there is one for each side) with a part cost of about $1200.00. They also indicated it was out of warranty. I have talked to the store, Viking techs, independent service tech and there has been no resolution to my issue. The code has changed since the initial event. Since there seems to be a need for a second module, is this a problem with this model or is this one a lemon. Viking did have a 5 year limited warranty on the induction top and modules in the past this but no longer true. I would like a resolution to this issue.

Ive seen Viking Ranges in some upper-class homes and some friends of ours have them. My wife and I had a premium range, one of the chef cook ranges in another house but it wasn’t a Viking. So, when I looked around in Harway, one of the dealers had four models of Viking. They have a showroom floor that has almost every Viking range they made and then they have a couple of other brands as well. I pretty much knew I wanted the Viking one when I walked in there but I looked at the other one. There were a couple of range that when you put them on simmer, the simmer runs out completely different holes that you just think about the burner.The other range has big holes and it turns the gas down but if you really want the simmer, that may be too many holes to stay lit and it might be too much heat. The other one changes to an inner burner to do that. I thought that was cool but at the end of the day, theres just more stuff to go wrong. I looked at Viking and figured it out. Surprisingly, there was so little difference between them. You could get six burners in 36 inches’ range which is pretty good. And I liked the way Viking looks. Theyre very premium ovens. I also liked that the Viking burners were all the same size instead of having a simmer burner, a non-simmer burner, a big burner and a little burner. Theyre all identical and they all have a simmer feature so you don’t have to try to figure out and it’s one of those kinds of deals. Its designed a bit more for somebody that never forgets. The range I purchased is awesome. I ordered the 36-inch range which comes with a six-burner version. When the box came, it said it was a six burner but when we took it out, the range was the one with the griddle in the middle with its own four burners. I pulled the guys and told them that was the wrong stove. They pulled the box out and showed me the box that has the right part number with the right words on it. It was a big shock to us. I waited five weeks for the range to get here and I didn’t want to wait again. So, I had the range with the griddle installed. I was here when the guys installed it and I had a whole kitchen renovation done when adding this range. I was the only one who wanted and liked the six-burner one but now, I have four burners and the griddle works really nice. My wife also informed me that she liked the griddle one better. The burners work well and they put a lot of heat. Im on propane and theyre 15,000 PTV burners each so it turns out we could really cook something. And all the dishes and pots use the lowest setting now and that we don’t even need that high burner. I like being able to utilize one of the burner stove and the cooktop wont get hot enough. When I bought the range, I wasn’t trying to buy the griddle one but had I known I was getting it, the reps would have told me that there was a wooden cutting board that goes on the griddle. And it covers the griddle up so youre not looking at the ugly black griddle that gets naturally darker with time. Theres also the stainless-steel cover for it. The Viking Range stove itself has a dust-cover bottom. So, I was surprised that the Viking people didn’t try to upsell any of the options. I wanted the dust-cover bottom cause it keeps things from going under the range. These things are made like commercial ranges where theyre open at the bottom but most people don’t want that. So, I had to go back and buy that part.Then I found out that they had a wooden piece that goes in the griddle and the cover that goes over the griddle. I drove back from driving 27 miles to pick them up. I would have rather they showed me all that stuff when I bought the oven. The only reason I knew it was when I went on a Viking website and I saw all that. When the wooden thing that goes in the griddle, the cutting board and the cover first came in, they were wrong and the guy told me that he knew that I already had a bad experience. He looked and came back and told me that those were the wrong parts. So, he reordered them again so something is going on with Viking shipping. They cant put the right stuff in the right box and thats frustrating especially when youre on back order and I had to wait six weeks.When I got the stove, Viking gave me a discount coupon for their pots, pans and the skillets so I went back and bought a bunch of skillets and stuff using their discount which was really cool. Viking has a lot of accessories that were not in the store. You would never know about them unless you read their little coupon that you normally throw away. I ordered the big stainless spatula and spoon that hang and two of them are on back orders. But, the two I got were gorgeous and I’m going to hang them on the wall. If a person buys an $8,000 oven, Viking salesmen should sell up and show all the accessories. I love the Viking equipment but their process of shipping the equipment is flawed. I don’t like ordering things and getting the wrong things. Im okay with the griddle now although its not what I ordered.

I bought a Viking 6 Burner Ranch and dishwasher. We finished the kitchen and tried to connect the ranch and dishwasher by July 2. I tried one whole week to make that dishwasher work but finally called for support. I got an service appointment 5 days later and they found out that the brand new dishwasher pump is not working. We order the parts. The installer company told me it is on back-order for 10 days. After 6 days and no news I informed viking and then the drama starts. Now I am still waiting for an exchange or part to fix my washer. There is no communication. The Veronica ** rep forward my case to a manager who has still not contact me. I have no answer since 3 weeks now and a broken new machine. This is the worst and rudest customer service I ever experienced for buying their expensive products. I cannot recommend that company at all.

My Viking refrigerator has lasted 10 years with three service calls mostly related to small things. Its great looking and it works well. The only complaint I have is the drawers within the refrigerator, such as the crisper drawer, all cracked and will need to be replaced. But they are very expensive to replace.

I love my Viking refrigerators temperature control. However, the unit that I had prior to purchasing this recent one went bad so Im not quite sure on the lifespan of Viking. Ive been privy to my previous one for about three years. But this new one, Ive only had for three months. The parts werent available so I had to purchase a new one. But other than that, my customer service interactions have been good.

Beware of purchasing Viking Appliances!!! We purchased a Viking Range, double oven and beverage from Macon Appliance Store in Franklin, NC and spent almost $18,000 only to find out that Viking only carries a 2 year warranty. We had Blossom Gas come out to inspect our gas and they discovered there was a leak coming from the gas range. We contacted Macon Appliance and a repairman contacted us and set up a service call. It was discovered that the gas range had a gas leak and parts were ordered. On 10/31/19 the serviceman returned with the parts to repair our gas range. It was at this time that he informed us that we owed $670.00 because the 2 yr warranty had expired. Needless to say I was livid as what company sells such expensive appliances with a 2 yr warranty. The appliances were delivered in Aug 2017 but our home was not completed until the later part of September. I have also read other reviews from customers that had the same problem with a gas leak so this is obviously a problem with Viking gas ranges yet your company wants to gauge customers that are paying high prices for these appliances with a warranty that is worth nothing. Even Lowe’s, Home Depot and other companies offer a 5 yr warranty and much better service. I will NEVER purchase another Viking appliance again and will ensure that I let people know about the terrible quality of service that Viking provides. It is a shame that a company like yours takes people for their money. I contacted your customer service to report this only to speak with a representative that was rude. I asked her to have a supervisor contact me and I never received a callback. I am also contacting the BBB to report this matter!

I am in the midst of a kitchen remodel. When searching for a range, Viking was definitely the brand at the top of my list. We were in Best Buy one afternoon for something unrelated. I went over to the range section of the store to browse, not knowing that Best Buy even carried Viking. As I walked through the aisles I noticed a white Viking Range. It was beautiful and fit my kitchen design perfectly. When we asked about the range, we were told it was returned by the customer, it didnt fit their design. So we purchased it immediately out of box. Last week, my contractors brought it into our home and installed it. Right away, we realized it was not working properly. We were told when we bought it, there was a two year warranty. I made a call to customer support. They patched me through to a technician who thought the issue was air in the gas line. We ran the range several times, following his instructions, and it still did not work. I called back to customer support and was told I had to register first and that takes 24 hours. I registered the range and called back the next day. I was then told the product was registered to someone else. The rep said he had to do some investigation and called me back. Turns out my warranty is expired because the customer who returned the range registered it and this had occurred two years prior. That was their final answer and they did nothing to rectify my issue. So, now I sit here with a Viking range that does not work in my brand new kitchen. While we are pursuing Best Buy to resolve our issue, I feel that the help I receive with my issue was unacceptable, given the price and reputation of the product. I will never look at another Viking product.Updated on 07/05/2018: We bought an “out of box” Viking range from Best Buy. We were told there was a 2 yr warranty - that was Best Buy’s error. When installed, the range did not work. After calling Viking Customer Service 4 times, I gave up. No one called me back. I called a Viking certified repair place and paid to have them come out. It was going to cost $1700 to fix my NEW range. AND, the technician recommended I return it as it looked like it had been taken apart. I did as he recommended and bought a different brand. I will NEVER buy Viking again.

Viking has a long history, good quality, and beauty, so we decided to get a range, and it is superb and beautiful. My wife is in love with it, so’ I’m very jealous of it. We like how it cooks. It’s so even, and it doesn’t need much gas on it. So, it’s a very nice cooking experience. I’m very satisfied with the range. However, I would like to add a thermometer in the oven because we don’t know what the temperature is. We had an electric oven before, and we set it up to a certain temperature and that will do it. However, it is a different experience with gas. So, I dont see a reason why they shouldnt put a thermometer on it. Other than that, the range is very good. And their representatives were wonderful and supportive.

Viking Range came with the house and the person who renovated the house put it in. The quality is okay but its very expensive and it doesnt have a softening feature on its oven. I think the quality of the craftsmanship is very average for that type of product.

I bought all appliances which are the double oven, a 6 burner stove and a 24 grill and a side by side refrigerator freezer. I have had nothing but problems with all three since day one so that is my fault. Please dont make the same mistake.

We have a relatively new Viking wall oven that smokes terribly. We have used self-cleaning and then wiped out the residue, and it smokes terribly on the next use. Were not talking cooking odor; we get smoke so thick and fast that our fire alarm (not just smoke alarms) goes off and we are called by the monitoring company. Weve had Miele wall ovens in other houses with none of this trouble at all. The Viking is poorly designed in some manner. Maybe it greatly overheats, but there is no way to tell because there is no temperature gauge and no reliable indication (other than a flaky and useless light) that the oven is maintaining the set temperature. Unless Viking can fix or replace this terrible appliance, we are going to get rid of it and never buy Viking again.

Ive used Viking Ranges before at my friends houses. They also had the most options for what we were looking for. So far, the quality has been excellent. I like the griddle section that takes up two burners where I can cook tortillas or pancakes as an option. Its easy to switch in and out. We love our Viking range.

We bought an entire kitchen of Viking appliances in September 2019. This included a dishwasher, gas range, and double ovens. The double ovens broke less than 3 months after installation. The lower oven would not turn off and the series of buttons on the control panel fell inside the housing. After 2 weeks of calling, they sent a repair service to diagnose the problem. The circuit board was melted from heat. They came back a few days later and said it was a bad design and would fail again. 1 day later it failed again. Now we have been without ovens thru the Christmas holidays and the entire month of January. This equipment is junk and we wasted $20,000.

Ive been very familiar with Viking for many years but Im very unhappy with their service, and the service who I bought the Viking from. I knew it was a floor model at the showroom and they told me that it had been out there for less than a year and had never been used, and it was like new and would have the full warranty. But several pieces broke within 24 hours of me getting this $10,000 refrigerator. It keeps things cold but all of the door inserts, such as the shelves in the door, all were broken. When I called Viking, they said that this was a five-year old model. It had been sitting on the showroom for that long, which was never disclosed and they wont cover anything. It was a very disappointing experience and makes me want to avoid using Viking. It’s a nice refrigerator. Unfortunately, they are selling it through dealers that dont understand their process and theyre not standing behind it and not willing to stand up to their dealer. So, its not a company I would want to do business with again.

The icemaker in the drawer of the Viking refrigerator is very cumbersome. I was gonna call a repair person because it shouldn’t be that challenging to open and close the drawer. Thats the function of it, to get ice, and you have to use two hands and pull it out. Also, the door to the fridge when it has condiments and things on it can be very heavy. But the lighting is excellent and the self-closing drawers are nice.

I purchased the D3 range in July 2013 and the gas was leaking which the installer said was not so. JCP&L had to come out at night to shut off the gas. Viking replaced the range the third day and the replacement range oven does not work... The company refuses to refund my money and take the stove. I had to cancel my Thanksgiving party and now Christmas is here and still no working stove.

The Viking is not a minute fraction of what I think it should have been and expected. The customer service is absolutely miserable, had multiple problems from the start, and buying from Pacific In Store at Best Buy was a HUGE mistake. The Viking Experience which I literally looked forward to for YEARS is a massive let-down. The only positive is, I LEARNED and since I am selling my house and moving to Iowa I get to buy a high end range all over again and have it NOT be Viking! Like a nice WOLF, Thermador or Capitol. Viking can get **.

Installed a Viking kitchen including dishwasher 4 years and 11 months ago. Dishwasher failed just short of 5 years. Viking service came out & advised that electrical components, wiring harness and rubber seal failed. I paid $180 for service call and Viking refused to help in any way to repair the dishwasher. Service advised me that replacement was the only practical option as multiple repairs necessary would be cost prohibitive. We are very disappointed in Viking quality (except for range). Purchase Viking products at your own risk is my advice. Many better options are available in the price range they market their products in.

We purchased a Viking D3-RDDFF23655, 12/10/12, all was fine until Nov. of 2015, when there was water leaking onto the bottom of the freezer, a water device was changed and cost us $333.36 (just out of the 3 year warranty). July of 2017, 5 years after purchase. Ice maker was not working, filtered water was not working correctly. Another repair bill of $840.26 to fix problem. We paid $2,800.00 and in just 5 years have had to pay another $1,173.62. Averaging over $270 a year. Based on reviews before we purchased this refrigerator, we had never expected such needed replacements and problems.

I liked Vikings looks and reputation. However, we already had the refrigerator serviced. There were issues with the door. We bought it through Best Buy and they were difficult to deal with. They put the fridge in a flush mount and the one that we got is not a flush mount. So, its just not installed correctly. Also, we had a lot of issues with Best Buy. Just having them set up delivery, their delivery people coming out, not telling us to do certain things that we needed to do before installation. And it went with everything that we had, with the stove and the dishwasher. The only thing that went okay was the microwave. I love my stove. But I had two things serviced already.

Ive known all my life that Viking is a good brand. They had a pretty convenient package at Pacific Sales and their people are very professional. We are renovating and so there was a refrigerator, washing machine, microwave and two other items that all had matching faces, so we decided to go with that. The pull out ice tray of the refrigerator is pretty cute. There are little hiccups with the fridge but its quality is good.

My husband’s company does construction and they work with Viking Ranges. I was redoing my kitchen, so I put Viking appliances in it. I like my refrigerator and my microwave, but I’ve had a lot of problems with the range. The first one I had, the motherboard kept burning out. They replaced it four times. It broke on Thanksgiving Eve, Christmas Eve, New Year’s Eve and New Year’s Day. And then Viking replaced the oven back in January but there’s still different issues that keep coming up. I had the bake module replaced, but that did not solve the problem. I did manage to cook Easter dinner this year. At least when the oven shuts off I’m able to turn it back on. The other way, when it shuts off, there was no turning it on. So, I had to cook all my holiday dinners on the barbecue grill. So we’re back to square one. If this is a lemon, they might have to replace it again.I had some not so pleasant experiences with Viking, but Sheryl has been very helpful and good. They just cant understand what’s going on. They want to send another repairman from a different appliance company to see if a different set of eyes can see something different. But to be honest, I’m not holding out any hope for that. I would not recommend a Viking Range. They’re expensive appliances. When you go online, people aren’t that happy with the range either.

Im a furniture upholsterer, so I have a lot of friends that are decorators. I go inside other houses when they decorate and I see the Viking ranges and I like it. At Costco, they have NXR, which is almost the same range but the reviews are really bad. The quality of my Viking range is excellent and Ive got what I need for this moment. This is the first time I bought a range and its a nice piece. Its unbelievable.

The quality of the Viking Range is fine. However, the oven doesn’t cook evenly. It’s also very small. The square footage inside of the oven is very small compared to my old GE, in my old apartment that I loved. It’s cooking thoroughly but its not even. So, if I’m going to bake cookies, I have to turn the tray around to get the back. Moreover, the knobs to turn on the oven and the stove get very, very, very hot when the oven is on. But the door closes fine. There’s nothing wrong with the unit. But I probably wouldnt buy it again. On the other hand, I had to call and have the Viking people come out a couple of weeks ago and they were really helpful. And then, the check was even lovelier, so their customer service is great.

The electronic control panel on our Viking Wall Oven began to blink when we tried to turn it on. The oven is five years old and seldomly used. We did the usual troubleshooting, then called Viking to have an authorized service rep come out. The service rep pulled the unit from the wall, unplugged it and gave us a quote for $4300 for the repair! He says we need a new glass panel (even though it is obviously a circuit board behind the panel) and the part is slightly less expensive than purchasing a brand new oven! Unacceptable Viking!!!

We liked the look of the Viking Ranges. We also liked the multiple burners and the size of the double oven. We knew what we wanted as we shopped, and we picked Viking out. Weve had a couple of problems, though, but it is covered by warranty because we built the house. We had to have it completely replaced once, because the main oven door wouldnt close and seal. The original dealer stopped carrying Viking, so we ended up having to get the replacement from another dealer. Because it was an all-new construction, the builder handled finding the other dealer, and he contacted them. They quoted all the same appliances and everything was smooth. The pricing wasn’t any different. It was just a matter of waiting for construction completion, and everything was here when we moved in. It didnt hold up construction. With the replacement, though, the two oven doors dont align. There’s an uneven gap, so it looks like somethings crooked. But theyre coming next week to try to get that fixed. Were hoping that its some adjustment that they can make and not another problem. Another thing is that it has all large burners. Theres nothing smaller for just a small pot to simmer something, so I’m always dealing with a larger wider diameter pot. But it’s a nice product, so far. Theyve been accommodating with the issues that weve had, so I would recommend it.

The Viking range is the best product. I like that it has 5 burners. Thats a lot of stovetop and cooking space in a 30-inch range. I purchased it unseen from a warehouse in Brooklyn, and it was fantastic. Id buy another one if I needed one next week.

I like that theyre made in the USA. Given this day and time of supply chain slowdowns, the range got here quicker than we had expected, which was marvelous. We got a hood to go along with it. Everything came in pretty much right on time. The range performs exactly as we had hoped. Its a high quality range. Everything comes out tasting great. Viking is the best.

We have a Viking refrigerator that is 7 years old. It needs a repair in the water filter. First, it was hard to find someone who would repair it. The servicemen I called would not touch it, due to Viking not sending parts in a timely manner or not having parts. Thank goodness the retailer who sold our kitchen appliances to us will stand by their service!! They are going to try to repair our refrigerator without the part. Viking DISCONTINUED the part for a 7 year old refrigerator!!! We found this out after waiting one MONTH for Viking to let the retailer know. I have an entire kitchen of Viking appliances... I am so bummed. These appliances were supposed to be top end. Buyer BEWARE. Our local retailer no longer carries Viking due to these problems.

My refrigerator has leaked for 10 months. I have a side-by-side freezer and refrigerator each freestanding unit, but they are mounted in together. My freezer was reinstalled crooked, and now I’m waiting to hear back from Viking to get it adjusted and installed correctly. I first reported the incident with my original refrigerator in July of 2018. It took me 10 months and 11 service calls to get my unit replaced, and many windows of times waiting for someone to come and service it as recent as yesterday because my Viking refrigerator and my Viking freezer had two different badges on them -- the tag on it that says Viking. One says Viking Professional, and it’s 2x4 inches large, and the other one is 1 inch by 2, 3 inches wide, so they dont match. They sent someone out to fix the badges, and the repairperson was not able to because of the badge that was sent. So, I took time out of my day to be home during my service window, only for him to tell me, “Sorry, I can’t do anything for you. You’ll have to call again.” I would tell others to buy a Sub-Zero instead.

My parents owned a Sub-Zero which only makes built-in refrigerators and not stand-up ones. Ive heard of Viking in the past and theyre my number two choice. However, I received my refrigerator damaged. A lot of parts under it were bent so its not leveled and I have to put a piece of wood behind the fridge to level it. Also, the bottom grille doesnt line up with the fridge. Theres also frost build-up all around the inside of the fridge where the cool air comes out of the little vents. Theres supposed to be a gap in between the shelves but theyre touching. And the door slams hard. It doesnt feel like a normal fridge. Its hard and its like plastic on plastic when it closes. The freezer door is not even with the refrigerator doors like its pushed in on one side. When I close it, it’s supposed to be flush with the doors but only one side is pushed down and one side is pulling out. The Viking team was friendly but they took a while to return calls. I spoke to a representative and she said she was going to check on my fridge. I had to call her the next week and they were supposed to call me back two days later and this last week but I still havent heard from them. They said they were going to send out somebody to repair the fridge but the company guy said its irreparable. Overall, Vikings built-ins are very good but their stand-ups are not.

In 2005 in gave myself my dream kitchen. Room for 4 + of us to work in the kitchen at the same time, lots of cabinets for storage and countertops for work space and, most of all, high end appliances. Almost from the beginning I regretted my choice of Viking products. They look good, but... Lets start with my double wall oven, one of the ovens takes 30-40 minutes to come to temp, wile the other is about 8-10 minutes. They claim it was designed that way. Why? No answer. The thermostat in one oven went out within 2 years, which meant I had to have the cabinet person here at the same time to fix the oven because they wouldnt work on it otherwise. Then there is the cleaning process which takes darn near a whole day not to mention a lot of electricity! Next, the stovetop, backsplash, hood units. The hood works fine, not very easy to clean and is very loud. The stainless backsplash arrived with scratches. It has the fold down racks for warming etc. When I called, they said they would send someone, so it was installed, after a couple of months, they said I needed to return it for repair! Not possible! I would have to uninstall cabinet trim, stove top and hood for that to happen. They said that was my only option so I have lived with the scratches for the last 15 years. The stove top is 90% great! However, cleaning is a nightmare! There are so many nooks for things to spill into, crumbs to fall into and NO way to get them out short of totally dismantling the whole stove which would require a pro. There is a pull out crumb tray but its always un-nerving to clean it as there are random wires hanging down and seem to manage to get caught when you are trying to clean. Next the 48 refrigerator/freezer unit. Just over the 6 year mark by a couple of months, the fridge stopped working! Service people had been here on 2 prior occasions for the temp of fridge not being correct. They basically said, too bad, soo sad! The unit became a storage compartment as I battled with Viking. They finally offered a 50% off a new unit which was still a hefty price tag for a 6 year old fridge even though service had been here for cooling issues. The new one has been mostly fine but, the freezer gaskets dont seal well til the door is leaned on! Last but not least, the dishwasher, First it took a few months for them to get the order right, there was a bracket required for the install and they couldnt manage to get one here, nearly 6 months later, I finally had a dishwasher. What I quickly learned is that you almost have to wash your dishes before you put them in the washer, and the bottom rack rollers are insufficient for rolling the rack in and out when it is only half full of dishes. Their solution is to SELL you wider rollers for $100. and the rack still wont stay on the track! It is quiet (some consolation) So, in the 15 years since my dream kitchen was built, I get lots of WOWs when people come in for the first time but I always tell them, looks can be deceiving and if you actually want to use the products, cook with them, bake with them, dont bother with Viking, coz looks are their only specialty.

The range is large and stainless steel. And it feels like it has high build quality. I coordinated a fix on a gas leak through email. Viking had to send the repair guys out a few times to figure out the leak. They were attentive and followed up.

The Viking refrigerator seems okay. The only thing is the only thing is the icemaker is a little slow. But other than that, everythings good.

Ive seen Viking ranges and other appliances and knew they were more in professional kitchens. And then, I was at Best Buy and they had a model there. I got their refrigerator because the way it was built. The layout of the interior had separate sensor controls for bins inside the refrigerator. I also like the way the freezer is set up on the bottom, and the adjustable shelves. So far, its good and Im completely satisfied.

We moved into a new house and wanted to get a new cooking range. We bought one from Viking, which is our second Viking range, and its all gas. Its the smallest of the 500 series and 30 inches in size. I like the way it works for the most part and the fact that it doesn’t have a lot of electronics on the front. The soft-closed door and the roller-bearing shelves are nice, too. The quality of our new range is pretty good. However, we’ve had two real and serious issues in the last six weeks that we’ve owned it. The first problem was that the cooling fan had a bad bearing. It was making a total racket and it was an issue right out of the box. But Kimball Electronics, one of Vikings factory authorized dealers, was able to replace the cooling fan. The second issue was that the oven would not light and it was very temperamental about getting the spark for the oven. But Kimball Electronics fixed that this week by putting in a new orifice where the gas comes into the oven and adjusting the air so the spark could ignite without spreading gas all over the kitchen. Kimbal Electroniics have been great and so far, we have been very pleased with Viking. We have been for many years and with our new range. We got the dishwasher special with that as well and the dishwasher has been good, too.

Im having so many issues with Viking. I’m very mad about it and I have a huge regret right now. The repairman came last week to work on the large oven and the range because they quit working. In addition to that, it took them forever to get the parts in. And when I called them with an issue such as my $30,000 appliances not working, they would act as if you’re bothering them and the customer service is rude. I’ve also had a repairman at my house to work on my Viking refrigerator four times.

I have an electric oven from Viking Ranges and it works okay. They had somebody who was very good at installing it. The only thing is we have a little problem with taking one of the racks out in the oven. We have no problem with the others and we can pull them out all the way. We have a problem with holding one of them and we thought maybe were doing something wrong. If I cant figure it out, Im going to call somebody to look at it because I have insurance on it.But other than that, I like it. I like that I can go off to the other side on the top and that I could move from one area to another easily. I like that its apple red because I dont like the stainless steel which is so hard to clean. I also like the way the knobs are covered from the top and its size. I like everything about it. My friend also has a Viking and she only has broil and regular bake on it. I like the simpler one but mine has all these other options that Im working on how to figure it out. I recommend it and I already had to a friend because of my experience in New Hampshire.

We were home builders and we were at Pacific Sales looking at different ranges, and because of the design and quality, we went with Viking. We bought a double oven set for us. They are side by side and one is smaller and one is larger. However, the large oven did not work. I spoke to Viking, and it took five visits before they replaced it. They replaced it a month ago after I threatened to sue them.

Our builder put Viking range, dishwasher, and refrigerator in our home. The range is great but I already had to replace the motherboard on the refrigerator within six months. The seal around the freezer chipped because the availability of getting a motherboard took an extra number of weeks. The appliance company sent somebody out and said we needed a motherboard. They tried to communicate with Viking but they werent successful. So we ended up calling Viking and then we rescheduled the guy to come out to put it in. I wondered about that a little bit and I wasnt happy with that at all. I wish they were a little more customer service oriented. If Im gonna recommend Viking, then it will be something based on my experience with them and not how I like their range. My little experience with the refirgerator has clouded my perception and I would not choose Viking if I had to replace an appliance.

We were building a home three years ago, and I looked up about Viking, Wolf and other ranges and decided to get a Viking. I thought it was a top-of-the-line product and I liked the sleek look of it compared to Wolf. Im now on my second Viking since the one that was initially put into my home did not heat properly and it did not cook right since the day it was installed. So eventually, the door wouldnt close completely and that was under some recall type of thing. Viking ended up replacing the entire unit. However, there is only one repair service here in Columbus that deals with Viking as far as I know. I keep being told thats because Viking is either charging too much money and/or wont supply the parts and I would love to see some more competition rather than just one repair service that I have to call and pay their prices to repair a Viking product. I have a lot of friends that have Viking, and we all have to use the same people to repair the products.

We had a Viking in our town home a number of years ago. We decided to buy from them because of their reputation and the fact that we like having the range with glass. The range has been awesome. It’s bigger and it’s a great brand. I would recommend it.

I had a Viking Range for 20 years. Then we moved, we got a new house. We liked the range we had. Its solid and it cooks good so we got a new one. The Viking dealer was very nice. However, were having a little trouble with the oven door. When we close it and it hit a certain spot, it takes off and slams close. And the hinges, when we open and pull it a certain way, it pulls right off of the oven. Ive got Vikings reply and was told that they were still waiting for the new parts.

My $8000.00 Viking refrigerator broke 7 days after installation. It started smoking and there was an electrical problem. When I contacted Viking, I was told our ONLY DUTY is to repair motto replace. Of course after it was repaired, there was a recall. I have had a problem with the ice maker and water dispenser. I woke up to find water all over the kitchen. There is a constant problem. I do not recommend this product.

Ive had issues with igniting my Viking stove. Ive also had some gas smells from the oven. Still, Vikings reps were responsive and helpful. I had a good experience with their customer service.

People say that Viking Ranges have good stoves and cooktops. Id say its high quality and Im happy so far. The simmer feature is nice, it heats up very quickly. One thing that Im not satisfied about is that I dont have that option of a griller anymore. Now its just a griddle, and I dont like it. But, beyond that, performance and everything else, Im very happy.

My parents have a Viking appliance and Viking has brand recognition. The quality of their product is definitely good. I like the Viking range that we bought and we enjoy it. I like that its burners are brass. Also, its price is fit for our lifestyle.

The Viking refrigerator has good storage capacity. The illumination is good and I have an ice maker hooked up on. Its quiet. However, Ive had two power failures and the refrigerator defaulted. The question I was trying to get with engineers is if it defaults, does that mean that it quits cooling? But I never got an engineer to answer me any questions and a sales rep didnt even know.

My contractor sold the products of Viking so we chose them. But we hate the fridge and were a little disappointed that we went with Viking. The fridge model that we got does not have an in-door ice maker. We hate that the ice gets everywhere in the ice maker in the freezer, and it even gets underneath and falls out. Thats my biggest complaint, but I have no other complaints about the rest of the fridge and its mostly just the ice situation. But I definitely would not recommend Viking.

We went to Best Buy and saw Viking there. We chose them based on what we saw and the recommendation of the salesperson and then compared the burners and the size that we had and that’s why we purchased it. When we first got this stove in, a piece of sealing in the oven door between the glass was loose and we had to wait for that to get replaced. There was a dent in the bottom frame. Viking wouldn’t automatically replace the stove outright. They wanted to send some service guy over and it took almost six weeks to get that taken care of. Also, the oven door does not stay shut when you use the oven. It hasn’t even been a year and now we have the issue with the oven door just popping open in between when we’re cooking. We’ve got us a service guy coming on Monday, but would prefer to have that stove completely replaced given the fact that we’ve got two service calls on the warranty.Viking keeps telling me that there’s nothing they can do and I have to call the authorized service people. Ive called their headquarters to find the name of the authorized service people, and they said even though within a number of days of purchasing, if it arrives in my house, they wouldn’t replace it which I don’t understand. Other manufacturers do it automatically. When I had issues with Sears, Id call them up and theyd give me a replacement. We would not recommend Viking based on whats going on now.

I liked Vikings reputation for quality, specifically the range. I live in an all-electric home and adding gas would’ve been pricey. I got a high-quality range still within the parameters of my house but purchasing with the Viking dealer was the one bit of a dark spot. Appliances Connection wasnt very good at communicating the timeline for the reception and the arrangement for shipping was not great either. The communication on that was poor. When they finally scheduled the delivery, they told me when it was going to occur and I waited two hours after the fact. I was waiting at our work site since I don’t live where I was renovating. I finally called them to see what was going on. They said that the shipment was delayed and that they weren’t going to deliver it that night. It was 10 p.m. after they told me I had to wait, so that was frustrating. Nonetheless, the range looks incredible and I’m very anxious to test it out in cooking. Also, we liked the color options. It was silly, but it was really nice. We picked the graphite gray and it’s perfect. Although the dealer and the delivery were a little frustrating, everyone was professional when they delivered and they did a really nice job of getting it into the house quickly and safely. They had the tools to do it well.

I purchased a Viking Refrigerator DTBB363R had several repairs. Now, I get a recall with the option to purchase at $3,600 plus tax. The Viking representative caught me off guard with offering a new refrigerator which is configured exactly the same with a new warranty at half the original price. My receipt from Sun Appliance shows we paid $4,490 on October 7, 2003. We are retired on a fixed income and feel this is unjustified. We feel we are caught between the eight ball. We do not want a defective product that could injure someone. And since the refrigerator has custom panels to match the custom kitchen design, we have no other choice but to purchase another one. Shame on Viking!

Viking has been nothing but great for me. Ive had my oven for years and never did I have a problem. I definitely recommend these appliances for anyone and any kitchen!

I looked at the reviews for Viking and it seemed that it was a very good high-end product. I went ahead and did the upgrade with them. But the quality is not there compared to the KitchenAid product that was installed in most of the units that we bought. With the upgrade value, weve been having nothing but problems. We had to replace the bottom freezer drawer and its still not working. Its still uneven and the representatives couldnt get that straightened out. They had to go back again. Were still waiting to hear about whats gonna happen. Also, the side paneling where you have the temperature and the other things that you can do with the refrigerator was damaged. Its a brand-new refrigerator and I already had to have the door replaced. And theres no water dispenser in the refrigerator. Its totally not worth it and I regret it. Ive been telling other people not to get it. We also have the dishwasher and when you put it on the cycle, there will always be moisture inside. The dishes are drying but the moisture on the back and the front of the door when you open it still exists. That was weird. Ive never had a dishwasher that didnt fully dry. This one doesnt even have an upper level the feature where you can put the forks and knives. It was a big fail there. We also got a Viking stove and the fan belt is bent. If you wanna do the convectional oven feature, you would see that its making a weird noise. Its a brand new stove so why was this happening? And the knob on the stove were all scratched. That was another complaint. I registered the products and I placed the service ticket. They contacted the vendor or the wholesaler that the general contractor used. The general contractor is Resolute and they did the purchase of the Viking product through Appliance Center. Thats the wholesaler who then came out and did the service for us. One of the technicians admitted that he had a lot of issues with the Viking stove. He was aware of them because he does a lot of service calls for Viking stoves. It has not been a good experience for my husband and me. The only thing that we like is the microwave oven. That was the only one that didnt really give us any issues. All in all, I would not and I will never get another Viking again.

We needed a new fridge, and we heard that Viking was a good model, so we decided to buy it. But ever since we’ve had it, it has been giving us nothing but a problem. We’re working with Best Buy to have it replaced as soon as they can get us a different model or unit, not even Viking. The compressor seems to be humming a lot louder and unusually higher. So it’s this annoying, high-pitched hum that we constantly hear. Also, the alignment of the bottom freezer drawer is a bit off. They tried to replace it with different Viking units from different warehouses, but all of the refrigerators had the exact same problem. So we did not go with a replacement, and we came to a mutual decision that we’re gonna have the Viking taken back by Best Buy and have it replaced by a completely different brand. We got the 36-inch freestanding unit and it is absolutely not one I would recommend. Best Buy asked us to reach out to the manufacturer directly, and they came over and saw the unit, and they didn’t really do anything. They told us that they were not gonna be able to help or do anything here and that we just have to talk to Best Buy. So while they were polite, they were utterly useless.

We heard it’s a good stove, good company so we bought a Viking. I like the stove. The only problem is if I go close to the stove the knobs turn a little bit, and I don’t wanna lose gas. But this is the only one problem I got. The rest is good. I like the way the oven cooks. And every time I need customer service they come. They adjust stuff. Like the last time the extra piece in the back was too loose, and they tried to make it nice and strong. They put an extra screw. I got good service. I’ve been very pleased with them. I can’t have better service than what I have. The refrigerator has also been pretty nice. I got the microwave, the refrigerator and the stove.

We purchased a house that had a Viking refrigerator and we didn’t realize the value of the appliance. When it broke and wasn’t cooling in the freezer, we looked and it cost $9,000 to replace, which was a shock. I would never buy a $9,000 refrigerator unless it was to match one that broke and it wouldnt have been my first choice by any means. I don’t think I wouldve ever bought a Viking appliance on purpose. Plus, theres nothing better about the refrigerator and its small for its size. We called a tech from Johnson Service last October and somebody came out. He said that it needed either an inverter or a compressor. One was gonna be 600 bucks and the other one could cost a couple of thousand dollars. Then he took off and we didn’t hear anything from anybody for a couple of months. We would call and ask if somebody was gonna come here and fix our fridge and they would say that they were still waiting on a part. That went on for a couple of weeks. We went through Thanksgiving and Christmas without a refrigerator. We were calling them once a week to ask for an update. They said that the refrigerator was an expired model that Viking doesnt make anymore and that they had to make a whole new kit for the refrigerator, which was what was taking time.Finally, after Christmas, I called Viking directly and asked what the heck was going on. The lady said that that was the first she had heard about it, even though they were the ones that had initially referred me to call Johnson Service. The lady was helpful though. She got on the phone and started making calls to Johnson herself. The next day, I got a call from Johnson and they said that Viking freed up one of the parts needed and that they would be able to get over here in a couple of days to fix the refrigerator. A couple of days went by, but we still hadnt heard from them. Then finally, a week or so later, we got it fixed. It took 10 weeks to get the refrigerator fixed and we didnt get a deal. It still cost $650 to fix it. It was an awful experience. I would never deal with the refrigerator again. I would work with local stuff that I can get people to fix easier.

Ive had 20 years of experience with Viking before and never had a problem with it. Its quality and they last a long time. But these last six years that I had wasn’t as good as the first time I had an experience with their refrigerator 20 years ago. The quality of it wasn’t as good and I had trouble with my installation. They didn’t really install it very well so I had to have them come back again. And I also had a defect in one my shelves that had to be returned. Other than that, I usually call the manufacturer in Mississippi if I need anything and they are the most excellent to deal with the troubleshoots. I can call them if I suspect that I have a problem and they’ve been the best. If you call the purchase department, theyre very good at saying, “Well, I dont think that, Maybe that’s not it, or Yes. You can order this part, or You can’t order this part. So, I depend on them a little bit more than a local person.

I could kick myself for not reading these reviews before buying Viking!!! Built a new home with all Viking appliances. Serious quality problems on everything except the range....so far. They are not a refrigerator company or a dishwasher company. I am as far to say they cheap quality! We absolutely wish we could go back to our GE or Maytag kitchens. In 2 new house with GE and Maytag and 15 years we did not even have 1 service call. Viking in 1 year of our 3rd new house 3 problems with ref. and just a bad dishwasher (never dries). Frustrated and feel terrible that I spent $10,000 over our budget to get Viking to end up with this level of quality and service.

It would take days to fully explain all of the trouble weve had with our Viking refrigerator and freezer. They are both about five years old and have been nothing but trouble. The first freezer was deemed a lemon and was replaced just before we purchased our home. The replacement freezer has never worked properly. Over the past year, I have had the local repair company at my home about a dozen times. My children are familiar with the man. They greet him by name; we even got him a Christmas gift! That is how familiar we are with the repairman.Last March, the refrigerator stopped working. It took over a week just to have someone come and diagnose the issue. Then, the part we needed was on back order. We were without a refrigerator for over a month. As a wife and a mother of two young children, you can imagine the problems this caused. Once it was repaired, it worked for a few months, until we began having issues again in the summertime.We also had an ongoing issue with the freezer developing a sheet of ice on the back wall. On December 18, 2018, we had the repairman come for the issue with the ice in the freezer (I think this was his fourth time coming for that particular issue), as well as an issue with the refrigerator developing a sheet of ice behind the drawers. Each time we have one problem repaired, a new one comes up. I actually called Viking Customer Service and spoke in detail with a representative on February 12th. I explained that we had been without a refrigerator since December (in addition to the ice developing, there was another issue that caused the refrigerator to stop cooling). The part needed to repair this problem was on backorder. She was very kind and helpful and assured me she would return my call within 48 hours. I have yet to hear back from her.The cost to replace the refrigerator and freezer is over $20k. The fact that we have an appliance that is that expensive and it rarely functions properly is absolutely ridiculous. I would happily purchase another brand, but nothing is the same size as the Viking. Therefore, were looking at having to renovate our kitchen and change the cabinets to accommodate a new refrigerator and freezer. I had a sliver of hope after speaking to the customer service representative, but now I know that was too good to be true. Not only are the Viking products unreliable, they dont care about the consumer.I have never been so dissatisfied with a product or a company. I have spent countless hours on the phone with the repair company and days at home waiting on service. Ive wasted money on the repairs, not to mention the obscene amount of food, both refrigerated and frozen, that Ive had to throw away. I honestly cannot believe they are able to get away with selling these products.

Between a Viking and a Wolf, we like the idea of having the microwave above. The Viking range comes with a microwave and so we went through a dealer and got one. The only thing that I dont like is that the stovetop is very hard to keep clean. Its got a shininess, and so it always seems like its very hard to clean. Other than that, the quality is great. I like how quickly it heats everything up. The water boils quicker and the oven bakes a lot nicer and more even.

When the refrigerator was delivered, the shell was dimpled. So I had two replacements come out, and Viking could not correct that. I got a third refrigerator last week. I was traveling on a weekend, and the compressor stopped, but it came back on. So Im still having problems with Viking. If I had to do it all over again, I wouldnt choose Viking. Theyre not very good products at this time. But their technicians have been great.

I wanted to make sure everything matched for my wife and that my wife enjoyed it, and that it would look fine in the house that we live in, so we bought our appliances from Viking. I liked their stove and I was hoping that theirs would be better products than the other products right now. So far, nothing has broken down. I like my appliances, and everything I bought is great and excellent. At the Viking dealer, one of the salesmen helped me and as we were talking, the manager came up and then I was talking to him. They were really polite and kind and courteous. I appreciated that he took his time to explain things to me the things I would ask him about (like the warranty). Then he set up the delivery date and everything came out on time. Everything was fine. I have nothing bad to say about the people that helped me there or my whole experience with Viking. They were wonderful.

I was in real estate for some time. I’m into remodeling and I love interior design, so I’m aware of Viking Refrigeration. We just redid our entire kitchen and put all new Viking appliances, everything from oven to a huge cooktop to the refrigerator, downdraft, the dishwasher, and I am not overly pleased with the refrigerator. I called Viking directly and they sent somebody out and repaired a couple of the things that were wrong with the refrigerator. But the main problem that I still have, which is something that I need to make another phone call on, is the ice maker. The refrigerator is a French door with an under mount freezer and when I pull open the freezer door, the little metal handle that comes down to regulate when the ice maker is on and off almost rakes the ice. And so, it all falls out through the back of the freezer. I have to literally army crawl and break my arm to get my hands at the back to clear out the ice that’s fallen at the back on the floor of the freezer or else the freezer door does not close properly. I wonder how many tens of thousands of dollars did I spend on all those appliances. I should have gone back to my GE Profile. I’ve been really disappointed.

My choices are limited when I go to 36-inches as far as the manufacturers. Viking was one of them. And at the time, they gave an incentive. When I bought the range, I got a free Viking dishwasher. The quality is good. When the range was delivered, there were some scratches on it. The store that I purchased it from had somebody come out and take care of it. I used the broiler six months after I bought the range and it didnt work. So, the appliance store sent out whoever they use for repairs and service and they were able to fix the problem.The one question I have is why when you go to a 36-inch range, Viking doesnt offer a self-cleaning oven. Also, the 36-inch range is more of a commercial range. Because we pay a good amount for these ranges, Viking should give a tutorial after they install it. How to use it, what to look for, how to clean it. That would be helpful.

I was expecting a little more from the Viking dealer and I thought they should be more knowledgeable, however, they were just average. Also, the refrigerator was overpriced, but it’s okay. One day, I looked at my refrigerator section and the temperature rose a little bit like 46 degrees. Then I looked at the freezer and it’s frozen and I didnt know why. I unplugged it for a day then restarted it. It’s okay for now and it’s been months since then. I tried to call customer support about the issue because there was warranty. I made a schedule but then I canceled it.

We were doing a complete remodel of our kitchen, so I was looking at all the appliances for the kitchen. Ive done remodels of kitchens for five or six years and Ive always used Sub-Zero but we decided to try how Viking would work out. We liked the look, the overall aesthetics, and quality of it and the pricing was a big thing, too. There seemed to be a good overall package deal with the broad suite of Viking appliances. What we ended up doing was our entire kitchen is all Viking appliances. The refrigerator has been good so far. The lighting and design are good and I like the easy closing of drawers which is kind of nice. Also, the ability of not to have to do the cleaning of the vents and things was an important feature.

We bought a house and a Viking refrigerator came with it. It’s pretty and weve been using it for three years now. It was too expensive to have broken twice with two completely different issues whereas other refrigerators have never been broken. So, we were not happy with it. I called Viking but there was not enough repair people from them so I had to wait a week and all my food went bad both times.

I have owned my Viking oven for 13 years. I purchased the oven because of the Viking name and quality. Unfortunately, I have had 3 costly repairs and I am now faced with a fourth repair after a self-cleaning cycle broke the oven lock. The trouble is compounded by the fact that I cannot finding a repair person in the area willing to help. I have contacted 2 companies that have said they would call me with info about repair and neither has returned a call. Disappointed to now have 4 costly repairs on a very expensive appliance.

Viking 5 Burner Range- DOA. Delivered Good Friday and attempted to do the burn in Saturday evening. After many attempts to get the over to heat, we had to give up and use our toaster oven for Easter dinner. Viking has NO weekend support. On Monday I called and they determined it was DOA. We also had a new Sub Zero installed that same Friday. I decided to call them to see if they had support. They did. We returned the Viking and purchased a much nicer and substantially more expensive Wolf. I will never consider Viking.

Ive had my Viking Range for two years now and Im having something repaired. Its not working well and the range is all rusted on the inside and out including the top but their customer service was very helpful and nice.

Knowing Viking through friends and knowing its a high-end brand, I got their range. I worked with the distributor during my purchase and it was pleasant. I like the look of my unit and its performance. The power output is nice and it is definitely higher performing. The quality is great and I like how its easy to clean.

I was looking at Thermador, Viking, and Wolf, and read reviews on all of these. But aesthetically, I liked Viking better in the price that I was looking for. I love it. I like the burners, the handles, the very large oven, as well as the top and bottom trays that move on the inside. I have the 36-inch, with a six-burner and the size is great. I went from cooking on electric to liquid propane, so its a little different. It took me a bit of time to get used to the timing for the oven, but now that I do, I like it because it cooks so much quicker on the stovetop. The oven is a little bit slower, but it seems to make the heat evenly dispersed, so it cooks much better salmon, chicken, and quiche. Any issue that I had, Viking resolved immediately. They were honest, efficient, very responsive to any calls, and had great customer service. They were really good to work with, and the installers did a great job. I couldnt be happier.

Viking always had a very high-quality name and it's one of the higher-end appliances that you can buy. Aside from that, I'm a big person that grew up where you didn't rely on other countries for anything and with Viking, everything is made here in the USA. It provides jobs for people here and the quality isn't junk. Compared to that, I've been seeing a lot of things deteriorate in products that were imported into the country.

I went with the Viking refrigerator over a competitor because of its appearance. It is heavy and solid and because of that, some of the parts might have shifted during shipping. They needed quite a bit of adjustment at the beginning when its installed. The doors didnt shut well. But whats good about Viking is that they send people who handle their services well and they know how to deal with it. It is a process. But once its settled in, its all very good. Overall, it is an expensive set of products and the quality is great. But for the price I paid, it could be better.

I like Viking Ranges and the new management at Viking Ranges generally. This is my second stove and I spent probably $35,000 on Viking equipment in the last 10 years. However, I have a two-oven version stove that I paid $17,000 for and it’s about two years old, and I called about getting some service because the small oven doesn’t work. I live in Crosslake, Minnesota and granted it’s out of the woods, the company that I bought the stove from in Minneapolis, Warners’ Stellian, implied that they would service it. I’m very disappointed with them because they won’t service it. There is a company that sells them in a place called Walker, Minnesota, and they had a guy that would service it. I called him up and he said he doesn’t like to work on Viking stoves anymore. He loves Viking stoves but every time he works on them, he can’t get a part. The parts dealers either send him the wrong parts or don’t send them. I told him Ill worry about the parts and for him to come and tell me what’s wrong with the oven. I called Viking and I wasn’t very pleasant after about three people, and I finally got to somebody by the name of Kenneth. He called the service place and told them to come out and look at my stove and Viking will pay for it under warranty like they should. The tech came over right away, looked at the stove and said there’s a wire bond and it looks like the burner is bad. This was three weeks ago. He said he sent Viking the part and haven’t heard anything from them. He said he told them to ship it to me because then it would come and he knows that its here then he’ll come and put the part in. But nobody has called me from Viking and it’s getting a little long.I called Viking and after shucking and jiving around about four people, I finally got a hold of Keith and he said they can’t get the part in three weeks. Thursday of last week and I said I want to hear in the next two days when the delivery would happen but I have not. So I’m going to wait until Wednesday and I’m going to call back again. You spend $17,000 on a a high-end stove, you would expect they could fix it and would have people that they could contact to fix it. If nothing else, they could make a deal with Sears that’s got people all over, and then send one of their guys to school to fix it because I know I’m not the only one that owns a Viking range in this area. My attorney says that it can be considered fraud because they’re very queer in their warranty. Also, when I got the stove brand new, I have the 8 burners and no griddle. I found out that when Viking built it, they didn’t put the peg supports for the griddles for the center thing where the pan grate goes. They missed a couple of those which says their quality control is ** for a $17,000 stove. The next little thing that happened was that they shipped it and they don’t ship out clear instructions. So I had to be very careful on how to put the gas burners on the gas stove tops because if I don’t put them in exactly the way they’re supposed to go in, and they go in on a whole bunch of different ways, all of a sudden, I turn the gas on and it sits there and the pilot igniter runs all the time on that burner. It took a while for me to figure it out and try to put these burners in the right position. It’s not obvious. They should put a dot some place on there which way to put the burners so that the igniters don’t run all the time.The design of the stove is marvelous. If it’s all put together right, it’s the best stove you can buy. But it’s not very easy to get issues sometimes taken care of. I’ve spent probably two or three months trying to get this oven fixed. I’ve been shuffling around from pillar to post and I’ve got bad answers, been lied to, and it still is broke. The only reason that I bought a second stove was that the first one went up in smoke when my house burned down, but I had no problem whatsoever with it.

I have had a Series 3 gas range for less than 2 years & have had nothing but problems with the oven. When I first got it, it sounded like it was sucking air. The temp is always 25-50 degrees lower than the temp dial indicated. I ran the self-clean cycle twice & both times the door wouldnt unlock after the oven cooled down. I have had parts replaced multiple times. Most recently the main control panel was replaced so I figured all would work fine but it is worse than before. Now the oven lights, the fan comes on, the light to indicate the clean cycle is finished comes on (I wasnt running a clean cycle), the fan turns off & the oven shuts off so now I have no functioning oven at all.When I called for service it would take at least 10 days for the tech to come out... Guess they only have 1 service guy. Finally heard from Viking who said they will replace my range but the replacement range is a downgrade (does not have the self-clean feature). That is not acceptable so theyll give me store credit. The dealer has nothing available in black, w/ self-clean option in the same price range as the Viking. So if I get a different brand & dont use all of the store credit, I forfeit the unused amount. That is not acceptable. The dealer has an I dont care attitude.I have told both the dealer & Viking that at this point I will only be happy with a refund. Talked to Lindy at Viking on 10/24 & had no response w/in 24 hours so called again on 10/26. Got the impression she had done nothing about my request. She told me shed call me on 10/27 in the morning but I have had no call back. I called Viking & was told a VP has to review and they will get back to me hopefully within the hour or tomorrow morning. Unbelievable that a company with their reputation would be so difficult to work with. Their product stinks! Their response time stinks! Their attitude stinks! I will never recommend Viking to anybody.