We remodeled our kitchen in May 2010 and installed a Viking professional 48-inch freestanding gas range. I rarely used the large oven since there are only two of us. On 11/15/13 the gas would not come on. The service company came out on 11/23 and ordered DSI module. The part was installed on 12/12. This was too late to bake Christmas cookies to send to my son in Afghanistan. I complained to Viking and they paid for the part. The labor was 250 dollars. On 12/5/14 my oven would not come on again. Last time the oven was used was two weeks prior. I called the repair shop and was told labor and part would be over 500 dollars. I called Viking and after considerable effort they agreed to cover parts and labor. But conveniently the part is on back order for 2-4 weeks. My son is finally home for Christmas after being in Afghanistan twice, Korea and other duty stations the last four Christmases. I will not be able to bake cookies for the holidays or Christmas dinner for him. I am so disappointed and hurt. We are very disappointed in the product. We spent over 10,000 dollars on it. Not to mention we own a large Viking grill. We expected a high-end product. I dont think thats what we got.

In Memphis, a lot of the really nice and elegant restaurants choose to use Viking products because of their quality and service. I purchased the Viking products from one of their suppliers, Metro Appliances, out at Jonesboro, Arkansas. The salesperson was great to deal with. He was very positive, upbeat and promotional for Viking and all other varieties that they’re carrying. That was a wonderful experience. But upon receiving my brand-new kitchen suite, the refrigerator had to be repaired instead of completely replaced. The doors were out of alignment and will not be fixed and upon the receiving my ice maker, it didn’t work and had to be completely replaced. I have had issues with my refrigerator going out already. I had to wait over a two-week service while all of my food was spoiled.Also, I currently have a problem with my microwave where the screen has gone out. I have already waited a week and a half and have yet to see the first person come and see what the problem is. I’ve made phone calls and chased all of these people around and I get very poor service for a $25,000 kitchen suite, professional series. But that’s the way they choose to run their business and promote their products and services. I would have been better off going with Whirlpool or Maytag.

My friend had a Viking Range and had a good experience. Viking brand is also well-known so a level of trust comes with it however, I was a little disappointed in the overall experience of getting the range. I ordered it from ABT Electronics, an online store not local to my place, and the first time it came here, it was damaged. So we had to return it but it took a little bit of persuasion from our side to make them understand that if it’s broken, it’s not our fault. They shipped another one and we got it installed by a professional here who does Viking installations, even for the local store where we had seen the range. When we used the oven and the fan started, it started making a lot of buzzing noise and there seemed to be something loose inside the thing. So we asked for the warranty repair and it took weeks for them to schedule a repair. The guy who came was very nice though so I was totally satisfied with the behavior of the individual. He tried to fix it and it appeared, at that time, that it was fixed. He pushed it back and then he went away. But after that, the noise was still there. It was less but it was still fairly loud.

My wife likes cooking so we wanted to buy a professional-level range. We got one from Viking Range and it has an oven and convection and it heated up very fast to the temperature that I set up when broiling. But when I tried to do baking and set up the temperature to 300 it never heated up to 300. I thought there were some ignition issues so I tried for a couple of times and sometimes it worked but sometimes it didn’t. I planned on trying more times to see exactly what the issues were. I also called them before to tell them what the issues were and they said they couldn’t help unless I register my product so I did. And when I called them back I waited for around five minutes but they were busy and I couldn’t get an answer so I just hung up and stopped trying. The call didn’t go to voicemail as well but they were nice during the conversation with them. Overall, it was good. My wife cooks all the time using it and I notice that the power is really strong. We have six burners and the heat is very consistent and in general I like it a lot.

I know about kitchen brands since we have a restaurant, and though Wolf is my favorite, I went with a Viking range for its size. I like the Wolf way better. I like the way the Wolf looks more commercial. Vikings a little modern for my liking but I enjoy that it fits in our tiny condo and its a commercial range. However, it was installed crooked and its still crooked. It slopes, so the trays slide out when Im cooking. Its dangerous when Im cooking greasy items. I dont know if the guy that installed it is also the reason why it doesnt ignite properly or if its a Viking problem, but it explodes when I try to light it. I havent been able to use it for quite some time and Ive tried to get the guy out to fix it. Ive reached out to them a couple of times but he is a no-show and a no-callback. On the other hand, I called Wolf for my Sub-Zero at the same time I called Viking, and the Wolf guys were on it.

Viking Refrigerator had the most cubic feet in all refrigerator units in 2006. I owned one since 2006 but there was a corrosion issue in it which caused some problems. The warranty honored most of the repairs and it had been fixed. Then I just put in a replacement for the 2006 model that I had. I have high expectations that this new one will be a little more durable. The interior lighting on the new one is great and the accuracy of the temperature seems to be very good. The only drawback is they are extremely expensive. They jumped in cost tremendously from the first time I bought it. But it would have cost even more to reset the space for a different model. So I went ahead and bought a second Viking. Other than that, Im happy with the performance of it. The length of the order time for the new refrigerator was really excessive. I ordered this new unit in October in hopes of getting it in before the holiday season cause I was having a big party where Id cook enough food for 100 people. But I didnt get it delivered to me until May. Apparently, Viking had to send it back to the factory a couple of different times because there were defects and it didnt make it through inspection.

We had to replace our six-year-old Viking which was in our house when we bought it. Only another Viking would fit in the hole for the fridge. We got a new model and it has been great. The company that brought the fridge out did a fantastic job. We like the lights inside which are really bright. Its also a lot quieter than the old Viking we had. It also has sliding drawers on it that you’d touch and they just shut on their own. One time, we called to talk to somebody at Viking about the warranty and my wife said that went really well. Overall, the refrigerator we have is very nice and were really happy with it.

I have been using Viking products for a couple years now. However, one of the things that I’m having a problem with, and this is the second kitchen we put in, is it seems like every time I buy Viking, it comes in broken. Last 2012, we did the kitchen and the refrigerator came in and they had no compressor. I told them to take it back, but they wouldn’t take it back. So, I bought a rebuilt. They can fix it, but I tested that and then I was like okay. I supposed it was just bad luck. And then this time, I used it and the refrigerator came in broken again. So, I have a broken refrigerator there with the door that is not working.Then, they got to come back and then the dishwasher got a bulk. As soon as the guy came out, I’m like, “What is wrong with you guys? Every time I get something from you guys, is it just my bad luck or what?” Out of four appliances, two of them broke. That is ridiculous. I also said that we do our kitchen every four years and I’m doing a kitchen down in Florida. That was to start this month and I’m behind and I told him I can’t be bringing in stuff that I know I got a way to get it fixed and I’m not there. I said I can’t do this. Nevertheless, everything else looks good. The Viking dealer was fine.

The quality of the Viking Range is fantastic. I already have one and I wanted another one. I like the light above the knobs. Its pretty awesome. I dont have it on my old one, but we just got the new one. The customer service at the designer show has been really good, too. However, we have had a problem with the oven temperature. Ive had a technician come out and it wasnt resolved the first time so Im waiting for them to call me back and see if they can resolve the issue. It would also be nice if there was more information on troubleshooting oven temperature for owners, if thats possible, or just a little bit more explanation on how the ovens work and how theyre a little quirky. Nevertheless, its such a beautifully made stove. The racks didnt slide out. Its a great piece of equipment.

Easy to use controls, great lighting, good space utilization and temperature controls, i.e. overall excellent appliance, but freezer could be more spacious and I dont understand why such an expensive model does not include an automatic ice and water dispenser.

My husband wanted a Viking Refrigerator so we bought and paid for it. Best Buy brought and installed it. But they left me with a noise as if I was standing on a runway and an airplane is operating on it. We could not turn on the TV and hear it. We had to shut off all the doors, and even then, we heard it. It was horrible. I called the dealer three times to come. They came, claimed that they fixed it, but they fixed it for two seconds and left. On the third time, I lost them completely and they wouldn’t come back to fix it so I called Best Buy and spoke to everybody there.They transferred me to the Viking office. Some lady said they can send me a repairman, but not till next week. I told her that they have to send somebody right away, but they did not. The day went by and I couldn’t get anybody because it was already evening. I called them the next morning and they finally had somebody from Viking called me. He found a third party and they came. But they left me with a wire hanging into the fan. It was when they transferred it, and that made the noise. At this point, I had a lemon because the fan was damaged. At Best Buy, even the person who sold it told me that his hands were tied and can’t do anything. The manager who came back from vacation was supposed to call me to tell me that they were exchanging the refrigerator, never called me. I had to do everything myself and went back to the store. They said I can choose something else. I chose the JennAir and I wanted to upgrade already. They said that they would come towards me, but I have to pay close to $500 more. I thought about it and calculated it. I also spoke to my son-in-law who just investigated which refrigerator was the best. He said that as long as I have to pay the difference, I might as well pay a little more and get the Sub-Zero. At the headquarters, Lionel was the only guy who was very nice. I talked to him and he called me back the next morning. He asked me what was my decision and I told him to pick the Viking ref up and take it out of here. They left me with a hole for two days and some of my food got spoiled. I got my Sub-Zero on the third day, and we are so happy we made the change. The experience with Viking was a nightmare. We were very unhappy and so aggravated. I also think that Best Buy was at fault here, and their installers. I will never buy one more item from them. But I have a Viking stove and Ive had it for more than 28 years. Ive been very happy with it.

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when its opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesnt dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesnt do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if youre in the market for new appliances, DO NOT buy Viking!

I have a Viking gas stove that does not turn off and continues to heat until I have to turn off the electric at the circuit breaker. I have had this repaired just a few weeks ago and it is happening again. I have been waiting for a call back from Viking since Monday and this is dangerous. My husband has called many times daily. The oven thermometer read over 700 degrees. Viking will be responsible if something happens. Weeks without an oven is unacceptable when you pay almost $5000 for an oven. I want this fixed. If my house blows up, it is well documented that this is part of the recall and I have called you guys. Im sure the insurance company would see Viking as responsible. Unacceptable!

We wanted six burners for any time that we would host the family party so a lot of thought went in for this particular range and hood. My husband made the choices and it had to be electric for the self-cleaning and gas for the cooking part. The reps were knowledgeable and they told us what was available and what we could get. My husband had one picked out and when we found out it was not self-cleaning, the rep steered us in another direction. Now were very happy with the Viking range. Were enjoying how evenly it cooks and I like how the racks slide out. We also have the Viking hood and its been working very well. Its a little noisy sometimes if we dont turn it up all the way so we have to talk to the builder and see if they installed that properly. We hosted Thanksgiving where we had 18 people over, and we pulled it off and everybody was pleased. It was the most beautiful turkey we ever pulled out of the oven! It was so evenly brown and it was just amazing. And all the food came out hot. We were able to boil water quicker than any of the other ranges that weve ever had. It also cleaned off easily by moving the racks off the top and wiping everything down. The range is so wide with those six burners, my husband and I werent bumping into each other when were side by side.

When we decided to purchase a new fridge, there were only a couple of choices - GE, Sub-zero and Viking, so I went with the better choice. We also got a Viking dishwasher, stove and hood, and so far, they have been okay. But we had a problem with the freezer down below. Someone came and fixed it, but it took a long time. Other than that, its still in good shape and its doors are nice. Ive had other brands and the Vikings quality seems okay. I wouldve preferred to have a mostly full refrigerator and a small freezer, and didnt wanna have one with a freezer below because the ice maker was also below, and I dont freeze a lot of stuff. But this particular Viking fridge came like that.

I was looking for refrigeration, and I was doing renovations. I went online. I had wanted to upgrade from what I currently had, which was the JennAir Professional Series. I wanted something on the Wolf or Viking line. I did not go with Wolf because I could not afford the Sub-Zero Refrigerator. So, I decided to go with Viking. I looked at the reviews. I had ordered it from an appliance shop. Then I went to Ferguson Showroom to see what it looked like because the appliance shop didnt have a display. I knew it was looking like what I wanted it to look like.When I went to Ferguson, they didnt have any Viking on their floor. The salesperson said, “You know what, Latrina, I wish you would have came to us first because our customers had so many problems with Viking. We had to take it off our floor as display items.” I said, “Well, frankly, I wont have these problems.” So, I got the product. But I couldnt have the contractors in because of COVID, so I had the products here for a while. So, they installed them, and now its about the eighth month. My microwave already went out. The refrigerator handles are not so nice. The guy who came and fixed the microwave also had to tighten up the handles. At the top of the refrigerator shelf, you can set it to different levels. At the very top, it’s freezing my food. I cant set it to go any lower than the level that it’s at. Viking needs to revamp.

We purchased a house that had Viking appliances in it and our range had a little saga. We were happy with the original range until it had its issue with the handle. The front door with the handle and glass separated from the heavier thermal part of the door. It was under warranty but they couldnt supply a replacement part. It took many months before Viking finally agreed to replace the range but once they did, they did a really good job of coordinating. It was very unexpected to have an issue with the door, but they resolved to our satisfaction.

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasnt gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didnt go with the side-by-side is because Viking makes them too tall. We couldnt have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and thats not gonna fit in the space. Wed have to take the cabinets out at the top and I dont wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too. I know two other people who are struggling with the same thing. They have this standard spot that contractors made in their house for the refrigerator, and theyre only about 70 inches tall. When you read the specs, a lot of those refrigerators want you to give them a 2-inch clearance at the top for air and we dont have that. Ours is smack way up to the top but we have air on each side. We havent had the refrigerator that long but Im anticipating that its gonna be a real worker.

We own a 5-Series Viking Dual Fuel Range which we purchased approximately slightly more than three years ago. (Largely on the strength of its so-called superior warranty). We are by no means heavy users of this appliance. Recently the electronic control unit failed, and rendered the stove useless with the exception of standard Bake at 350. The Service Dept told us its out of warranty, and the technician wanted a kings ransom to repair out of warranty. After all we read, wed hoped the new ownership would have turned this around, or at least stood behind their product. Neither has happened. This is so disappointing. We have purchased a genuine Pro-style Range with our local Dealers sound advice. This three year old piece of garbage is headed to the dump next week. Dont believe the false hype (we were told by our local Dealer that Viking is fabricating and publishing false endorsements on their own website) and stay away from Viking at ALL COSTS!!!

We upgraded our kitchen with all Viking appliances a couple of years ago, and I have never been so disappointed in a product line. All of the major appliances (refrigerator, stove and dishwasher) had to be serviced within the first year. The refrigerator has been serviced twice, the dishwasher three times and Im waiting as I write this for a call back from the service technician whom I paid $400 for repairs last week. On a positive note, the microwave works fine, but the trim at the base fell off of it, so I threw it away. The trim, not the microwave.Obviously there is a quality control issue that I am told Viking is working to resolve. In the meantime, my problem is the availability of servicing. The closest and ONLY certified Viking repair technician is an hour away (though the closest Viking distributor is 10 minutes away). Even though my appliances are out of warranty, I still have to rely on a Viking repair tech because Viking makes it nearly impossible for anyone else to service their appliances. If they cant make the stuff work right, youd think that they might at least Make it possible to get it fixed, since its obviously not a rare occurrence. Maybe they want us to toss the stuff out and buy new? Never again.

A friend of mine in North Carolina had a small Viking in her kitchen and I liked the way that Viking Ranges look and I wanted something that was a step above whats in a regular big-box store. However, it rattles so I had Midwest Appliance Repair come out for it. It was still under warranty so they had the fan fixed but I never called them back for them to fix it again, so now its out of warranty and having to put a new fan in there would cost around $300. Also, it wasnt cooking evenly on the front right burner. So when Midwest was out here, they told me that there were two missing silicon bumpers that were supposed to be on the grates to hold it way up from the flames to the proper height. I asked them to order me a whole set for all three grates so I can replace them if I lose one, but the guy called me back and told me that it was $28 a piece so I will just go down and find something else at Lowes that will do the trick.The parts are pricey especially given how much the cost of the range was. Other than that, my friends call it diamond mill because its fancy and Im happy with it. I love the quality in terms of the weight of the piece and the way it cooks that food. I also love that roll-out rack on ball bearings and the freezer doesnt dry things out and theres never a freezer burn. Overall, its the kind of stove that if I ever move, it will go with me.

I had a bit of a challenge with the customer service. I bought the range online and when it was delivered, they dropped the dishwasher that came with the range off the back of the truck. It took some convincing to have that replaced. But theyre really communicative and the guy whos come out a couple of times is really nice and very quick. As for the range itself, I appreciate how quickly the eyes on the top get hot. It took some getting used to not having an indicator that the oven was preheated. But one of the hinges was messed up and it looks like its gonna mess up again. Im not satisfied with that.

Viking Refrigerators could pack a little bit better. When we pulled it out of the box, there were one or two dents on the front of the fridge that happened when it was getting taken down off of the warehouse and shipped. Also, it makes a little bit more noise than a conventional refrigerator but I’m assuming that’s because of the size of it and the inner workings. Whenever we noticed that it was running a little bit louder than we thought it would, we would call them to come out, look at it, and make sure there was nothing wrong with the fans or anything like that. And it was super easy getting somebody out. Overall, the quality of the refrigeration has been pretty decent. It has sturdier build quality, the doors close better, and the drawers inside of it slide better.

Viking 6-burner Gas Range - Viking authorized repairman has been out twice for my 6-year-old Viking, each time to replace all ignitors and the seal around the door glass. This is extremely expensive and unbelievable that a commercial range cannot take a daily 20-minute usage of the broiler without wearing out in 3 years time. The excuse I was given was that most people dont broil and their stoves last much longer; and that they mostly go out to dinner. What kind of bologna is this? I wouldnt mind repairing it every 3 years because it really does cook food very well when it is working, but the last time I had it repaired, which was a week ago, it cost me about $800 and I expect it will be even higher in the next 3 years! Isnt there a way for all of us to do a class action lawsuit against Viking? Please let me know if this is in the works because there are so many of us with the same story.

We heard that Viking Ranges was one of the best but my wife and I dont feel that way anymore, and well never buy a Viking again. It was a terrible experience. We bought our range and had it over five years. Something happened to the temperature button so that we could only cook at 350 or above. They came in to fix that button and it was gonna be $1,000 to fix it.When they went to fix the button, they moved the stove and they said that on the bottom theres electronic wires that shorted out the oven when they moved it. The service people said it was a defect on the way they made them and now they make them with some type of insulator that protects the wires from shorting out. But thats not available to our range so we had to purchase another one, and we wound up getting a newer model that has that. But we had spent over $2,000 on the newer model that doesnt have a gauge that people can see the temperature on. We have to put something inside of it to see the temperature. There was also no clock on it. And It was more expensive than ours. Its ridiculous.I could buy something for a quarter of the price that I would be more happy with because weve used Wolf before as a higher-end unit in a lot of our rentals. Weve used much less expensive stuff which weve had for 20 years and we didnt have these kinds of problems. Viking is just a name brand and they probably shop out all their service and have no parts after five years on a unit people purchased. Its unbelievable. I dont know how they got their name but Im sure not from what weve experienced. Its just an oven and it doesnt do anything special. It cooks like everything else is supposed to. Name brands impress people. We could have bought a new oven from somebody else with the money we spent to fix our situation.

If anyone has any knowledge of how to start a class action suit, you can count me in. I have had this range for 5 years and it has been nothing but trouble. The broiler igniters initially didnt work and repairmen tried to fix it two times. It worked intermittently and when I called Viking about it again, they said the warranty had expired (even though it was a problem during the warranty period) and they would do nothing about it. Now, the burner for baking is malfunctioning causing explosions that burst open the door because it only partially ignites the gas. I cant believe what a piece of junk this is. Our repairman advised us that it would be a waste of time to replace the bake burner and door hinges (which dont hold the door tight to the frame because the springs cant support the weight of the door) because something else is going to go wrong. He said to buy a new oven.

Viking is got a good name and I liked the size of the burners. The range is dual fuel, which is what I wanted. Right now, there’s a very narrow slot in the back of the range for the gas piping. If that slot could be made larger, it would make it easier to conceal the piping. Viking could also put in a smaller burner. Because right now, youve got four large burners, and sometimes you only got to cook with a small pan. But I like the ignition. It lights up really quick. Its a good stove.

We were looking for a couple of appliances to buy and for the best deal we could get. We were confined to certain specs and the Viking Range fits our needs. I like that it heats up quickly. We also have a Viking dishwasher but it has not been great. The people who came to repair it were nice enough, but weve been waiting to get a part for two months. Still, the Viking dealer is available and good to get back to us if we leave a message.

I’ve seen Viking Ranges around, and Ive seen them evolve into a more sophisticated product than they were originally. They are robust, close to commercial in quality and performance, but have the benefit of being thoughtful of a residential home. They have convection, high heat, and different things one might want, like a broiler and a griddle, and you may or may not want it. And they have stood the test of time. I had a Garland for 25 years. It was commercial and rugged, but it didnt keep up.The reps were not knowledgeable at the store that I bought it at. But they were not unfriendly. I came prepared, having done my homework. And I felt a little rushed. But too bad for me, you have to have tough feelings. I had an insurance plan and something went wrong. And the insurance wasnt the easiest thing to work out. It was hard to get them and to get help. That was a little slippery.The irony of it all is my electrician rewired the kitchen and they had switched the neutral. The stove knew it, and was misbehaving, and we thought it was the stove. The people in Brooklyn who fixed it, top shelf. They could have told me anything. They diagnosed the truth. “You got the wrong polarity, fix it”. We fixed it, but the stove was never broken. That is more important to me than the sales people by a mile. Viking has excellent factory trained technicians. Love that.The reason I bought the Viking was it has a smart sensor. If the flame went out, it knew, and it lighted it. I was stunned at that. It may have been around a long time, but I didnt know about it. So it has everything I’ve seen in lots of places, but it has a smart technology that is lifesaving. It’s fantastic. The caveat is weve had it a few years. The quality is good, and the performance is excellent. We rattle the doors, turn the knobs and spill things just like anybody else. And so far, its just humming along. I would recommend that stove in a heartbeat. And this is a person who had a Garland for a long time.

I bought this bottom freezer french doors 36 counter depth refrigerator 19 months ago and the freezer is icing up every few months. Its a total disaster and I am tired of constantly having to throw away food to unfreeze it. Once I spend hours doing it, things get back to normal for a month or so and then the cycle repeats. Its incredibly annoying and standard manufacturer warranty is expired after a year. Really bad product, you dont expect this from a newer fridge, especially Viking. Not living up to its name at all.

Our business is residential remodeling. In 2006 we remodeled our home and spent extra money on Viking appliances (double ovens, cooktop and microwave), because of their previous reputation and because clients often look at our kitchen. Weve had issues with each of the Viking appliances, but weve had the most complaints with the ovens from the beginning. They take a long time to heat up and the bottom oven does not heat up as well as the top one. The broil function is ridiculous because there is no prop on the door to leave it slightly open when broiling, so the oven gets too hot and turns off the broiler and my steak doesnt cook properly unless I leave the door completely open to keep the top coil hot. A couple years ago the clock went out on the oven and when we tried to have it repaired we found the part had been discontinued after only 7 years. I havent been able to find an aftermarket part so my self-clean and timed baking are virtually gone. When spending extra for high end appliances, I expect them to function properly and to last and to be able to find parts for them for at least 10-12 years. Ive tried on different occasions to contact Viking, but have gotten nowhere. I know appliances dont last as long as they used to, but to quit providing parts on appliances after 6 or 7 years seems ridiculous in the customer service world. I dont recommend Viking to any of my clients.

We read a lot of reviews online and researched, and we really like the Viking Refrigerator. Its brand recognition and quality made me choose the brand over their competitors. We ordered the one through Best Buy and when the delivery company damaged our door threshold, Best Buy took care of it. They fixed it and made it right. We found that the refrigerators compressor was louder than others. Still, it didn’t bother us as it was consistent with the reviews online. We like how our refrigerator is working and I favor its drawer freezer.

We’ve always used high-end appliances and we have always used Viking. For the second house we purchased, the appliances came with it but with the first house, we purchased appliances and it was either Viking or Wolf, and we just went with Viking. The refrigerator is usually good. I also liked the size our refrigerator. We’re a little disappointed that it broke and to have a repair so quickly after moving in. The refrigerator stopped cooling, which is a pretty big thing for a high-end refrigerator. For appliances that are so expensive, we expect, number one, not to have as many necessary repairs as we have had in the past; and number two, we expect the experience to be more seamless when we do have that.

The range is expensive, but you get what you pay for. So, Im very happy. I love the grill top. The Viking range works great, but it doesnt have a couple of key features. There are two things that I would love to see incorporated into the range. One, theres no clock, which makes me a little bit crazy because I’m obsessed with time sometimes. Two, being able to program the oven. Theres no programming feature. With the old oven I had, you could put something in the oven and program it to start baking in an hour or two hours. The range is a professional system and it’s designed for professional kitchens. So maybe some of those retail-oriented features dont come in that model. But it would be good if it did.

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. Its a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesnt work to evaporate the water and the ice maker doesnt work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

I used to have a Viking range and my mother has a Viking Refrigerator. So, when I was looking for a refrigerator, I was thinking of Viking and a Sub-Zero. Since Vikings range was excellent and I already had a Sub-Zero before, I tried out Viking and its better than Sub-Zero. I love the lighting and its a beautiful refrigerator. It has superior quality. Also, we’re vegetarians so I’ve got a lot of vegetable in there and it seems to keep my vegetables fresher longer which is better than my last refrigerator. Overall, it’s an excellent refrigerator. Its also good for resell of the house. I love it and I’d buy it again.

I was putting in a high-end kitchen and purchased all Viking products. Theyre industrial feeling. I like the size and capacity of the refrigerator. I also like the way it looks and the ability for it to be built into the kitchen. However, Best Buy managed to make the experience very difficult. There was a significant delay in a lot of the products and they couldnt figure out how to get updates. I ended up finding the 1-800-VIKING number and calling them directly to find out what was going on. I got updates myself because Best Buy acted like their hands were tied in the process.Then Viking doesnt have support and service in my area other than Best Buy to install it, which makes the experience poor. So, even when I got my refrigerator installed, Best Buy acted like they werent gonna be able to do it. They gave me a hard time about it ‘cause I didnt have cabinets in that they wanted. I had to escalate it just to get them to install it. It was so troublesome. I had the same issue with the hood for my range. But Best Buy ended up compensating me by giving complimentary five-year warranties on all my products. They also gave me a free range for about three months during the delay of the range from Viking because the delivery deadline was so different than what they originally communicated to me. They redeemed themselves, but it doesnt change their inability to deal with the process during the process.

Im happy with my Viking refrigerator. I got one for my home since Im a contractor but I also get it for all my customers. The freezer is nice and I love it. The reps at the Viking dealer are also very nice. I wish theyd have more sales but so far everythings good.

The Viking range was a perfect fit for our location. I love the stove top. It cranks up pretty quickly, but I’m very pleased with it. It fit our needs perfectly. We don’t have a gas so having a convection oven and the electric top allowed me to do some things that I couldn’t do before. We also bought a microwave and a dishwasher at the same time we bought the range and were also happy with them.

The product (Viking VGIC 3054BSS gas range) was flawed from the day it was delivered. Factory installed one natural gas orifice and one LPG orifice. This company has no regard for its owner base. Try calling to ask for technical information: its basically, Go to hell, we dont care if it doesnt make us money. There is nothing that would make me want to recommend any product from Viking. Frankly, I think either FTC or CPSC should investigate. Who owns this company and what in the world makes them think they can stiff owners the way they do?

We’ve previously lived in houses and in rentals that had Viking in them and I know that it’s a good brand. And when we were looking at the appliances, there was a couple that fitted in our budget and we also looked at the style of the oven. We looked at Wolf and Sub-Zero, and Viking, just a combination of the style, price, and functionality, won out over those.We bought a Viking refrigerator and a range from an online company out of New Jersey. It came from the factory and it looked like it had been packed up with a dent in the door. It was underneath all the packaging and theres no kind of dents in the packaging. It was difficult to figure out how to get that repaired on someone else’s dime because it’s not our fault. The dealer was more problematic than Viking. It was like sending emails to a blank wall. I felt like they could’ve said that this was not their issue and they’re sorry for sending it to us. They were just searching to figure out who I needed to contact. After four emails and a handful of phone calls they told me to call Viking. And then Viking sorted it out as I could expect. They took care of it in a good fashion and took complete charge of its cost. Viking had someone came out and replaced the door. Then, something also happened when they installed the range. Some of the workers tried to move the range around and they pulled off the door of our oven and that had nothing to do with Viking. But we were able to get that sorted out on the same day. It’s good for it to all happen at once versus a couple of times. The quality of the range is good and it seemed perfectly functional, especially after the door was fixed. It works when it needs to work.

We got Viking since its locally available in an emergency situation. I like the quick heating time, the surface plates, and the oven temperature of our range. However, we called out the local retailer as the flame seemed to do a lot of fluttering and we didnt know why. Thats a little bit of a bother to us and theyre coming out this week. We think itll be just an adjustment, but right now, its kinda come down.

I like the way the Viking ranges look and the salespeople were very nice. But the company that I bought my range from hired out delivery people. And they were a nightmare. Theyre not in-house so they had no clue and they didnt set up my range. But once I got my appliances, I was satisfied. All my kitchen is Viking and IIm really happy with my appliances. I bought an electric, five-burner convection since I live in a townhome and were not allowed to have gas. Ive had the range for about two months now and so far, everything has been excellent. My favorite feature of all time is the rack in the oven thats on hinges. You can pull it out completely without pulling it from the sides. You can extend the rack stand.

We bought the whole package -- 40-inch stove, dishwasher, 42-inch fridge, and hood from Viking. Their stuffs not cheap. We spent over $20,000 on these appliances. However, weve had issues. After only two and a half years of use, weve had the fridge repaired four times, the dishwasher three times, and the range twice already. So, were very disappointed with the products. Ive had appliances that cost 500 bucks and lasted better than these. The products had poor quality overall.

We have seen Viking in new houses and we liked the look and the reliability. Our range was delivered last year and we installed it a couple of months ago. Its heavy but we got it moved in all right and the installation was easy. We switched over from electric to gas and we really like the gas stove part of it because it feels industrial. Weve been real happy with it and the only issue weve had is a light bulb that burned out. We havent had anybody locally to come out and repair it yet. Weve been trying to contact the people at the place we bought it from or the local shops that work on Viking but we havent had heard back from them. They suggest we dont replace the bulb because its still under warranty, and so were waiting.

Were really glad we went with a Viking range. The only thing is the instruction manual could be a little bit better. The oven has a little light when it comes on and when we set the temperature and the light goes out, that means it has reached the desired temperature. It doesnt say that in the manual. Other than that, everything is working well.

We were in the market for new appliances. We were at a store, and we liked the look of the Viking range and everything about it. So, we went that route. The quality of the range is great. Everything is what we expected. However, it took a long time to receive our product. I’m not sure if it was because of Canadian standards because we are in Canada, but the process of receiving it was quite long and dragged out. I’m not sure if that was the retailer or Viking, too. Also, I am not sure if there is a light for pre-heat because I dont see that on there, so I just guess as to when the ovens ready. But, other than that, everything has been fine.

I wanted a nice, basic door cabinet refrigerator that I can slide it in, but not built in. Ive done the research on the competitors and Viking Refrigeration always had a high rating. The quality is good and I like that I can really see well in there. I’m very satisfied. I bought it from an appliance store, and I can’t say that they know what they’re doing. I also needed a range, but the appliance company didn’t set in there right. The range arent as good as they used to be, but our refrigeration is good and I would recommend it to anybody.

My wife researched Viking Ranges online since we’ve seen them before at different houses. She was happy with the price and the package that she got. We got a white range with a big scratch on it and it took six months to get a new kit panel. My experiences with Viking are not very good. But the range is great except for the scratch.The people who sold us the appliances dealt with the Viking dealership and they’re absolutely terrible. I would get a call on a Monday and she would tell me I’m going to hear from Viking and they would tell me what theyre going to do. But we never got a call. And at the end of the week, I’d call them and tell them we didn’t get a call this week. And they would say we didnt get a callback because she was busy or it was the Fourth of July or the Memorial Day or a Flag Day. We weren’t happy when we received it. It also took a long time to get anything. They need to send somebody else who knows what they’re doing besides analyzing what the repairman did! I’m not impressed at all. It’s been an unbelievably poor experience.

Viking is very well known and their products are very stylish. I had one before and I decided to get a range from them. I bought it from Elite Appliance and the guy there was very enthusiastic. But once I paid, I was had a hard time getting updates on the delivery date. Another thing was the range was too expensive. Other than that, the design of the range fits my kitchen and my cooking style. I do quite a bit of stir-frying so a high BTU range helps quite a bit. I also like the amount of flame that comes out. Its really nice.

I’ve gone through lots of refrigerators and this Viking refrigerator, which Ive had for three months now is a very good unit. Its door is really solid and heavy. I also got a warranty card. Viking is a great brand.

Ive had my Viking refrigerator for nine years. I like its size, look, feel, and quietness. However, its not working anymore as its leaking Freon gas. But apart from that, my experience with them is pretty good. We have their range, dishwasher, and microwave, and everything is perfect.

We bought a new construction condo about 11 years ago and the builder put a Viking in there. That was the first Viking we owned. This time, we did our due diligence in looking at some of the other things that were out there. We looked at Wolf, but I liked the simplicity of Viking. We’re also very happy with the quality of the range. My wife does the bulk of the cooking and she really likes the evenness of the heating in the oven. All the burners are like power burners. Most of the stoves out there, you get one that maybe can put out the BTUs. But all the ones, Viking can do.Having now owned our second Viking, it seems, however, like the lighting on the burners is always a little tricky. Lighting the burners, its clicking and it’s not lighting and then I have to turn the knob. We have tenants in the condo that has a Viking and more often than not, especially when they’re new, people have a little issue lighting it and that’s one area that Viking could improve on. We had someone come out with the one in the condo and they said it was the igniter. We replaced that and the unit performed exactly the same way after, so it seems like it’s just the way it works.

We got the stove through Albert Lee Appliances. The most remarkable thing about the purchase was this promotional thing and I got the cookware from Viking for free. It is the finest cookware Ive ever had in my life. We ordered the stove in the middle of the pandemic and it came pretty quick. The stove has awesome quality. We love it. Its great. It gets to temperature pretty fast, and then it holds it really well. Weve always had a Viking, and when we built the house were in now, we bought a Viking and the stove lasted for 22 years. It was still working, but we thought we should replace it after 22 years.

I’ve been using Viking for many years. The dealer was great and I had a pleasant experience. I have their range, hood and dishwasher. I like the overall quality of the range. I like that you have so much control over the gas. You can go very low and very high. Its also beautiful, very simple and masculine, and that’s what I love about it. I’m very happy with Viking.

We got our Viking refrigerator through Famous Tate and they took care of everything for us. The refrigerator we got is very nice and Im pleased with it. It was an easy purchase and delivery, and the quality of the product is extremely high.

Purchased about six months ago and I have been picking up ice off the floor several times a day since! It overproduced ice into the bucket and when you open freezer ice falls out. I contacted customer service and a technician came to house. After consulting Viking directly it was found that this is a known problem and there is no fix for our model. I was told I need to lift the ice handle to stop making ice and put it down again when I need more. Can’t believe I have to make my own ice for a fridge that cost close to $10,000! The rep I purchased the fridge from contacted Viking to see if I could return and the answer was NO! Very disappointed!

We had good luck with our Viking dishwasher and we really liked that a lot so we ended up doing the Viking refrigerator. We bought it from Best Buy and the woman was really knowledgeable and knew the brand well. She made the experience easy. I like that the Viking refrigerator is a counter-depth unit that we didnt have to have a built in. It was perfect for what we were looking for cause we didnt want to remodel the kitchen right away. The refrigerator also doesnt mark up easily and its perfectly designed. The drawers, cabinets and storage spaces are very well-organized. We dont have any problems shifting things around.

We wanted high-end kitchen appliances so we were looking at either Viking or Sub-Zero Wolf. We wanted to make sure that all of our appliances match so we went with Viking. Weve had the range for about a month now and so far, no issues. I feel like its pretty high quality, although when I put it on simmer or very low heat, it tends to lose the flame, so it is hard and I have to really adjust. I cant go all the way low or it will flame out, and it halts my cooking. Other than that, were happy with the oven. It definitely feels sturdy from the knobs to the door. It seems like its well put together so I appreciate that. I havent had issues with cooking. It seems to have a pretty strong flame and for everything that we are using it for, it is doing the trick. The infrared boiler is really nice. I just have to get used to it because it would get very hot. We burned a couple of things and we realized how powerful it was.We had an issue with the fridge. The right door that has the little piece that is supposed to move when shutting it so it can go in wasn’t lining up with the tracker thing that pushes it outwards. They came out and fixed that. Also, the top piece of the microwave wasnt put properly, so we just had the guy who was fixing the door do it as well. Overall, I am happy and I will definitely recommend Viking.

We went to Voitek and Viking was offering a buy-one-appliance-get-one-free in 2019. When we were buying the stuff, the sales rep was fabulous. But Ive had some problems with my Viking products. During the beginning of COVID, I had to be very understanding about trying to get people out here to fix it. But once COVID uplifted, they kinda dropped the ball for me. We couldnt get anybody to help. Then I reached out to Viking myself and now Viking is trying to help me. But cooking the range is fabulous. Its my favorite product in the whole world. I love to cook on it and to bake in it. I love to do everything with it.

We bought a Viking stove, hood/microwave, and dishwasher when we remodeled for our dream kitchen. Each appliance has had problems. First the bottom of the utensil basket disintegrated. It was flimsy and brittle after a few months of use. Brand specific replacement, $70 from our local appliance store. Fewer than 20 months later the control panel on top acted up. The appliance repair person said it would be at least 6 weeks to get a replacement part, if it was even available. It would cost, with installation, over $300. The stove has had several problems, the microwave/hood has problems. None of this was covered under any warranty. For a low end product the performance would be poor. Because its expensive, wed say it was abysmal.

We purchased the top of the line (so we thought) Viking double wall ovens for our re-model. They arrived with broken glass in the 2 doors. The oven was installed, without the doors, into the custom built cabinet based on the specs from the manufacturer. It didnt fit properly, no matter how hard we pushed on the approx. 400-lb. appliance. There was nothing in the way of it being pushed fully into the cabinet, and finally we realized that the oven itself was twisted a bit so that while the right top corner and bottom corners fit, the top left corner sits out about 1/2 to 3/4 inch. It looks hideous but we live with it because the company wouldnt respond to our concerns. We assume the unit was dropped somewhere before it reached us. Replacement doors finally came, one had broken glass again. New one came and it was installed. Then when I began using the top oven it burned the bottom and left the top undercooked. I thought it was me at first, since I may not have been used to this particular oven. Not me. Its the oven. If I use it, then I lower the temp. 50 degrees and hope for the best. I contacted the company from which we purchased it as well as Viking, but nothing was addressed to remedy the problems and, funny thing, our warranty expired. Then there is the issue of the self-cleaning function which I used maybe 4 or 5 times. I dont use it any more. I am worried, because of the extreme heat coming from the ovens and what I can feel on the wood around it, that it will catch fire. We heard that the self-cleaning is a problem with Viking. Anyway, we limp it along because we spent thousands on it and to replace it is an expense we cant assume right now, but I tell everyone how much I hate our Viking ovens and that they should never buy one. At a home show convention several years ago, the Viking reps were out trying to drum up interest. I told them of my experience and they took my name, etc. with the promise that theyd help me... Right, never happened. Lousy product, lousy customer service.

I like the look of Viking products and Ive had Viking appliances in the past. I recently purchased a refrigerator from them and the dealer where I got it from provided me with excellent service. It’s only been installed for six weeks and so far, so good.

I read the review from C of Cleveland, OH Nov. 21, 2019 and decided to provide my own feedback. We installed a Viking Double Oven over 10 years ago and it stopped working correctly after 3 or 4 years. We havent been able to use the lower oven for over 3 or 4 years. It keeps giving a cooling error, then stops working. The Birmingham Viking certified service people have replaced several parts including the control panel. Now Viking is trying to say that it was installed incorrectly which is total baloney! Just an excuse from Viking to get rid of us. We made SURE the contractor and cabinet builder followed the specs when it was installed and the installation was approved by the Viking Dealer. So this $6,500 unit can’t be repaired? Spend a third of the price and get the same quality with another cheaper brand!

I was doing a re-do and I didn’t do a lot of research. I recognized the Viking name and I expected it would be a quality product. Since the moment they went in, I find the customer service to be horrific. We had some issues. The stove was leaking. The refrigerator was leaking. The dishwasher hasnt been working properly. All kinds of things. Trying to get through to their customer service meant I needed to reach out to some third party contacts. It was very hard to reach them by phone, I had to email them. It took over a week to hear back before they even got in touch with me.Then they had to contact a service representative. The service representative from my area was horrific. He came into my home and said, “I cant really look at that for you. I cant really touch that because Viking’s not gonna pay me to do that,” which doesnt exactly lead me to believe that theres a lot of support for anything that goes wrong. Some of the things would have been super easy fixes have they just been willing to say, “Okay, its a brand new product, and were gonna help you.” But they didnt do that.My most recent issue was that the refrigerator is less than six months old, and the vegetable and fruit trays fell off the track. I couldnt get them back on. My husband couldnt get them back on. So we called and that was a month ago. To this day, we still have no answer on how they will rectify that situation. After two weeks, the horrific service man came, looked at it, touched it for one second, and said, “I think its cosmetic. It will be $325 to fix.” That was the last I heard from him. I told him were not paying $325. Its brand new and its not cosmetic. A track on a brand new refrigerator is in no way cosmetic. I didnt smash the stainless steel on the outside of the refrigerator or even crack the glass of a shelf, which I could understand. But a track is a working part. Thats unacceptable.My husband said yesterday that it is a piece of junk. We bought an entire suite as a rebuild. It was a big investment for us. It wasnt an easy purchase, it was something that we did because we thought it would add value to our home and it would be quality appliances, and we wouldnt have to call service a million times like we might have had to call if we bought GE appliances. But I would have been way better off with that. I also had Sub-Zero refrigerators for 35 years before this. Two of them only over 20 years each, and I never had to call the service company.The dishwasher, which we have not called them for service, already has parts that have fallen off of it. Its the most disappointing purchase of my life. I would never buy Viking again. I would never recommend it. The refrigerator, over $10,000 just for the one piece of equipment, they got to have better service. This is not acceptable. Even if the customer ends up having to pay, which I should not have to pay for that, I should at least get somebody to answer my question. I should have a supervisor or a manager call me back to say this shouldnt happen.

Viking Ranges are pretty well-known and when I went to a showroom, I saw a one on sale that I liked. I thought about the one that was in my friend’s new kitchen which she really liked, so I thought I would try it. I like the range. It’s a good product and the middle shelf rolls out very well. I have a Viking dishwasher as well as a microwave and everything’s good about the microwave but the dishwasher did not work right from the start. I had it repaired, but that was questionable.

I just moved in my condo and my Viking range was in the condo when I bought it. Ive only had it a couple of months and it has been fine. Its a high quality product. I had a Wolf range in the past, and its about the same quality. Its good.

Ive known Viking forever and I bought the range because of the brand. I like the look and the construction. Its quality is good. But when I bought it three years ago, the person I had spoken with wasnt very knowledgeable.

30 Viking Gas Stove/Oven - Lots of issues with ignition, an expensive repair that you do not want. Viking should provide a YouTube video on how the do it yourself with reasonable priced replacement parts. Window seal in oven is falling out. Knobs are getting loose. Black paint on stove top surface scratched very easily when removing and replacing iron grates. I paid over $3K for this and cannot believe how poor the quality is. I will dump this heap and buy a Wolf.

We bought a home and had the full line of Viking appliances put in the home. The dishwasher has broken down roughly 6 times in 4 1/2 years of use with a family of 4. The worst part is that once it breaks down it takes about a week to get a service tech to your home and EVERY TIME Viking needs to order parts. Parts take 4-6 weeks to arrive!!! So every time the Viking dishwasher breaks down we have no dishwasher for about a month to a month and half. So in 4 1/2 years our Viking dishwasher has been off of service for about 6 months. Customer service will not help and you CANNOT get transferred to a supervisor. Viking rep REFUSES to transfer us for additional help. I have NEVER seen such poor service with any company let alone one with appliances at the high price point of Viking. The plastic in the refrig cracks and has been replaced 3-4 times in 4 years!! DO NOT BUY VIKING IS MY BEST ADVISE. It is not worth the money and NO customer service!! I have to give them a rating but, 1 Star is TOO HIGH!!

It looks like a solid and quality refrigerator. But weve had some issues in terms of not cooling consistently. Some areas are too cold and other areas are not that cold. Finding service has not been easy. Theres a list of certified vendors, but its not as easy. Its not like you call some of the other more regular appliances, like you call up Home Depot and then somebody comes and fixes it. It would be helpful if Vikings can make it a little bit clearer and more easy to find and get a service to do it.

Before, I was so excited to have Viking. Ive known the brand for a long time and they are well-known. Also, the builder of the house we had built wanted to put in Viking appliances, so we agreed to it. But every single one of the Viking appliances is just okay, if not less than okay, which is a bummer. Ive had issues with the very top shelf of our Viking Refrigerator. It freezes food because thats where the air comes in from the freezer and you have to be careful on that shelf because the food will get frozen. That has never happened in any of the other refrigerators we’ve had and we’ve owned 40 refrigerators because we move a lot and we’ve owned a lot of homes. I’m also not happy with the design of the ice machine in the bottom. The sensor bar doesn’t sense the ice very well, so it gets full. When you open it, it knocks the ice off into the back of the refrigerator so you have to patter around there like a kitten trying to get back the ice cubes out after they’ve fallen. I shouldn’t have to do that and its a silly feature. All in all, the Viking refrigerator is not so great and not worth the money.

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

I like the industrial look of Vikings products. Plus, a family member of mine recommended Viking. We fell in love with the brand and I purchased one of their refrigerators through Best Buy. While its a little overpriced, I liked the glass shelves. I like how the fridge looks really built-in how its encased and fits the spot. I also like the durability of the fridge. When I open the doors, theyre sturdy and heavy. I cant allow it to close on its own though. I have to hold the handle. The installer told me to make sure I dont slam the unit. It closes quite quickly but its okay.

Got Viking appliances with new home. Big mistake. Especially the dishwasher. Does not dry dishes. Takes forever and now it has stopped cleaning hem too.

Ive had a Viking stove for the past 10 years and I was pretty pleased with the product. And I bought a Viking dishwasher because my old dishwasher, that was approximately over 20 years old, went. So, when my built-in refrigerator went as well, I got a Viking refrigerator because I said, Im just gonna get a Viking. Everything else is Viking. I got my Viking refrigerator through P. C. Richard. In fact, I bought pretty much all my appliances through them and theyve been pretty good.I love my Viking refrigerator. Its roomy and holds a lot. So far, its a great product, so Im happy. I like the fact that the lighting is wonderful. You can see everything thats in it. In addition, I like the way that they have the drawers stacked. I have extra room to put other things in that I couldnt do with my other refrigerator because I had a side-by-side refrigerator then. So, if I had a wide tray, I could never fit it in that other refrigerator. But this one holds everything beautifully. The freezer is a little small, though. It holds a little less than my other refrigerator did but thats okay.

I own Viking Professional cooktop, microwave, double oven and refrigerator with bottom freezer and love all of them. The cooktop is the best 4 burner that I have ever had and the oven bakes everything perfect. The refrigerator had only one problem and that was a recall, on the door hinge which was replaced. I have had them in the home since 2005.

Four years ago we bought Viking appliances and Christine, the Stephen King creation, took over the dishwasher. One replacement and 4 repairmen later, blowup. From my wifes FB post: We had a little post-Christmas surprise today... the Viking dishwasher backed up, flooded our newly refinished hardwood floors, newly painted basement and new carpets. You could of water skied through our kitchen this morning. Then the laws of gravity took over and you could have water skied though my downstairs office. Guess what the Viking Distributor is getting for a New Years present... I hope he has a big, solid and waterproof desk!

We were looking for a new kitchen. We went and looked at a lot of the upper-level kitchen appliances. We also looked at a number of different styles and brands, and we decided we really liked the Viking oven with the French doors. That’s where we based our whole purchase on. We took the next step that’s why we went with everything else.I love my Viking refrigerator and Viking oven. We cook a lot of fish and we also have the steamer microwave. That was another reason for our purchase as well. We like that. Everything’s been great. The only thing we’re not crazy about is the dishwasher. We’ve had it for over a year and the red light that shines from the bottom that lets you know that it’s running is out.It is also not easy to load. Theres not enough room on the top rack to load anything. If you have the large Tervis glasses, you can’t go wash it in the dishwasher because it’s not tall enough. The only place you can actually put anything tall is on the outside just where it is a little bit lower because that little rack with the silverware tray on the top really obstructs it. We’ve removed the rack but the framing for it is still there. It’s the design of it, unfortunately. Another issue that we have that continues to pop up is the cooktop. It has these brackets that hold it in place and you screw them in. It keeps loosening up and the whole cooktop slides around. The contractor sent somebody out and they tightened it back up, but it’s definitely not good. It just seems to loosen up.

I’m in the food business and all of my big appliances in my stores are Viking. I heard about them from PC Richard, and the quality of their range is good. The microwaves blower, however, does not have enough power to it, so it brings the smoke out when you are cooking around the house. It does not have the exhaust. Its not that great. Nevertheless, the Viking range, even at home, cooks food better.

I used to have a KitchenAid but it didn’t work out as we wanted and when I went to the store, the guys recommended Viking. The fridge is really great. It works well and it is what we were expecting. The size fits perfectly too. Its what we needed. On top of that, the way the shelves are made works a lot better than the other one that we used to have. The wife’s happy so I’m happy.

I liked Vikings name and reputation. The quality of the range that I got is excellent. I really like the six burners on the top and the control that I have when Im cooking. However, cleaning the range is like an event. I dont like doing it very often because its so much work. I have to take all the six burners off individually and have to clean them. Then, I have to take those little things underneath the burners that catch everything. You have to take all six of those off and clean them, then dry them after which you wipe down the stove. You then take everything out from the crumb catcher underneath.Ive had other ranges where the grates are one piece, you pick them, lean it up against your backsplash, wipe it down, put it down, and youre done. With this range, my husband and I always yell about whos gonna clean it. So, consequently, we just let it go. We would clean it maybe once a week cause I cant do that every single time I cook. I just wipe it down and wait until Sunday to clean it.

Electronic control in door failed within the first year - replaced under guarantee. After 2 years water leaked because of a torn rubber door seal. At 3 and 1/2 years, while replacing another rubber door seal, discovered that the metal internal bar to which the bottom of the door attached had rusted and sealing screws no longer attached. Am completely disgusted with this supposed premium and professional dishwasher (actually, according to its back, made by Electrolux as is the Viking Pro refrigerator) - no one at Viking will discuss this, and at least one customer service person told me I was out of guarantee and out of luck.Will NEVER purchase a Viking appliance again! Their quality is suspect but the lack of customer support is evident.

I know some of the sales people at Warehouse Discount Center and I dealt with them. We bought a Viking range for retail purposes, though we dont cook that much on it. The 7 Series ranges are outstanding, and their French door ovens are very pretty.

I heard of Viking Refrigerators through my friends. Viking has favorable feedback about the appliances and their quality overall. I also like the competitive pricing bundles that they had put a place for this past year-end. They had an aggressive buy two, get one appliance free. And then also, they had a 5% discount rebate built in. It outpaced most of their competitors and at that point of seeing that, it became a no-brainer to buy a Viking.We have an 84 inch by 42 side by side and it works fantastic. The only thing it doesnt have is the water dispenser, but thats not a problem for me. It has been working great so far. Also, my experience with the Viking dealer was great. They did really well and inspected everything out for us and made sure the appliances were gonna fit in terms of measurement, design, and all those basic necessities that I was looking for from a product across the board. We put in our entire kitchen with the Viking products and they did great. I would recommend Viking to others.

The motherboard of our last Viking fridge died the first two weeks we owned it. The fridge was a lemon from the get-go and we spoke with Viking and they said, “No, it doesn’t need replacing. We’ll replace the motherboard.” Unfortunately, it was a lemon of a fridge. We’ve had at least seven issues with it and the week before Christmas, it just gave up and that was weeks after having it repaired. I went with Viking again this time because the built-in fridge had to be the same size to fit in the box, the old Viking location. Their rep was unbelievable. Since it was before Christmas, they gave us a loaner at no charge and he did his utmost to find us a replacement fridge so that we wouldn’t have to reconstruct the box. He found one in the States but it cant cross the border because it had the Viking nameplate on it. In Canada, it’s called Brigade so we ended up having to pay $2500 more. The rep did everything. He called and said, “They will not allow the one to go over the border and now this one in Canada is going to cost $2500 more.” I said, Okay this is now a scam. He said, “Absolutely not. You can cancel your order. You can keep the loaner fridge however long it takes to find a fridge.” He was very good. So far, the new Viking fridge has been in for two and a half weeks and it has been fine. It is super bright compared to the old one and I like the feature where you can put a pizza box or platter of food. We purchased one in December and it was installed in January.

I sent in a big complaint to Viking and I’m getting very poor service. I spent $25,000 on a new suite of Viking and had it installed by a professional and several things went wrong. The first thing, I had a 700 series range top and the Downdraft. When we got them, there was a gap between the back of the Downdraft and the back of the range top so I called my retailer Appliance Works and they were excellent in everything we did. I said, “Isn’t there a trim or something like that?” He goes, ”Well, let me call my district sales manager.” He did that and then he said, “Oh, yeah. You need a trim piece.” So we got an installer here which I paid money for. I had to wait a week and a half and I had to pay for it to have that trim sent to me. We got the back trim and the installer started to install it. Then it stuck out an inch longer than the sides of the range top. I said, “This doesn’t look right.” So I called them back and he called back the district sales manager and the district sales manager said, “Oh, yeah. There’s side trim that goes with that. I had the installer come back again so I paid more money for an installer every time the man showed up. Then I got the side trim and he fixed it. We had to cut it off because of the of the configuration. Ive incurred another $300 to bring the installers back to do the trimming. It was not an easy task to install these range tops and all of these, especially the Downdraft, and the instructions were very vague. We’ve finished a brand-new renovation so then we hooked up the dishwasher and it didn’t work. There was an “error code 02” flashing. Nowhere in any of the brochures or online does it say what the hell error code 02 means. E02. The system was giving me a code of something wrong and there was no way to determine what that error was. So I called my retail manager back again and they said, “Oh yeah. E02 means there’s a lack of water supply. I said, “Lack of water supply? That doesn’t make sense.” I had to call the installer back again and it had been twice because they were trying to figure out what was going on and they weren’t sure what it would look like. It was starting to work then it would shut off and the error code was last. He took the front panel off and the darn hose that drives the water to the washer that was installed by the manufacturer was bent. It’s a reinforced hose with metal in it and the purpose of the metal is so that it doesn’t bend easily. However, when it does bend, then it’s a permanent kink and it restricts the water to flow. What had happened was the hose was too long and somebody forced it into the receptacle that you have to hook to when you install the water. The hose was bent therefore there was a lack of water supply. We had to cut that off, installed it, and the dishwasher works fine now. Then, I got a service call in on another issue. When I was checking the washer out, a lot of times I’d press the P and nothing would happen and the codes wouldn’t work. It wouldn’t come up and give me an option whether I wanted it on quick wash or extra duty wash or cleaning. So I called the customer service and said all of these to the Viking customer service. Another issue was that he referred it to the people here in Salisbury as a service center. I don’t want to work with these people because I gave them the option of buying Viking through them. They were charging me $3,000 more and charging me for every nut and bolt they thought they would need to install it so I went elsewhere. So I called back my retailer and he said he’ll put another service order and I have yet to hear about that warranty schedule being done. Third issue, I went to register these stuff and everything worked fine. But I tried to register the dishwasher and it said, “Well, you can’t register. Your numbers are invalid.” So I called Viking and the lady was nice and she went, “Oh, you have to add a 1 to your model number in order to register.” I said, “Really. That’s nice to know. Can you do that for me?” She said, “Yes. But if I register it, you can’t see it on your account.” The whole purpose of registering this stuff is that if you have warranty work, people can go look and see what’s going on, that it’s a bona fide, the date of sale, and all that other stuff. But if you register it over the phone, then it’s not on my account and unless you ask for it specifically through customer service, you can’t verify that this system was purchased through Viking on a certain date. I went back and registered with adding the 1 so there’s a glitch in the IT system there. Then I tried to register my Downdraft and I can’t do it even though it’s covered on their site. I called back Viking service and they said, “That’s right. We can register the Downdraft on the system. You can’t. But we can register it for you.” And I said, “Yeah. Let me ask you this. If you register it for me, I’ll bet you I can’t see it on my account. Is that correct?” They replied, “Yup. That’s right.” I sent all of these to Viking customer service and sent a long letter that went over each of those things and all the details. After three weeks, I had heard nothing. Two days after I had sent the initial e-mail, I sent a note back to customer service, “Can you at least acknowledge receipt of my e-mail about these problems?” They replied, “Yup. We got it. Upper-level management is looking at it and will get back to you.” After about two and a half weeks, I called back and the first lady I talked to said, “I’ll look into it and I’ll call you back.” She never called me back after two days so I called again and I got a hold of a young man who was very helpful to a point. Within that day, he provided information back and said it’s been passed to the district sales manager for action. I said, “Well, I didn’t ask for reimbursement but I did tell you that I had spent over $500 in additional charges to have this stuff installed and fixed. Because of these issues, I’m still waiting for warranty work and not to mention your other problems with IT, so I’d really like a response from you all.” The only response that I’ve received to date is that they’ve passed the information on to the district sales manager who has had this action for three weeks and I haven’t heard a thing from her. The retailer which is up in Easton, Maryland, said they have continual problems with this district sales manager. She never returns the calls. She’s had the action when the second trim kit was ordered back to the stove again. He passed her the action and said, “Look. You need to do something with this customer.” I had never heard anything from her about reimbursing me for the money Ive already spent to pay for the trim kit or doing something to acknowledge the fact that I had had serious problems with this $25,000 set and I haven’t even used it yet. I don’t know what the status is but this district sales manager is not helping Viking image whatsoever.

We bought a Viking range, refrigerator, microwave, and dishwasher. We redid our entire kitchen, and we bought all-Viking appliances based on reputation. The stove has been great. The induction cooktop is fabulous but Im not real convinced about convection oven yet. I don’t see the advantage of that being faster than normal cooking. But that could be that it’s relatively new to us, and we don’t know exactly how to use it yet. But I think we’re gonna be very happy with it. We actually have an electric stove because we don’t have gas in our area. But to see that you can boil water so quickly, the cooking has been incredible on the oven-top. The customer service has been good as well. We waited a long time for a range. The people that we bought the appliances from didn’t know why it was in such a delay. So I just called Viking myself and the woman I spoke to was incredibly nice and told me that the issue was they were waiting for parts from Germany. We waited like a month for it. But that was nobody’s fault. It’s just the way it was. The people that we bought it from, which was at Pacific Sales in Best Buy, have been pretty good. But the guy who installed our refrigerator worried me a little bit because he never heard of Viking. He never had installed Viking and he didn’t do it right. But the people that came out the second time were in and out of my house within 5 minutes because it was a very, very simple fix. The guy who did my dishwasher, oven, and microwave went to Viking training school, so he was very knowledgeable.

There were a couple of things that went bad and we called Viking. They came and fixed it. One thing was the installation. When the tech put the microwave in, there were some side pieces that they had to fit in. They didn’t put it in and we had to complain a lot.

We love the Viking range. We got it through a third party and received it in a week. My contractor did the installation so it was great. I like that the oven and the space for the burners are big.

Seeing that this is my fourth change out on my Viking Range I think I am being generous with my one star rating. The range itself has been very disappointing since it has been the same reoccurring problem. But I will admit the service deserves a 4 star.

We did some research and we were debating between Sub-Zero and Viking. Because of the layout of our kitchen, we couldnt fit a bigger fridge so we decided to go with Viking. Were happy that the freezer is at the bottom, but if an improvement can be made, we feel that the ice maker is not conveniently placed. We have to open the whole freezer to get the ice and theres a lot of cold temperature while were taking the ice out as well as the ice cubes having a tendency to fall off. But its very well-built and it shows high quality compared to other products. Its also backed up by a great warranty. As far as the refrigeration, were so far satisfied and would certainly recommend Viking to other people. We dont have any issues like we had with the range.I was very frustrated with the gas range that we have. I had a bad experience with that way Vikings customer service work. Communication was what really drove everything off. I called and there was a service scheduled, which was supposed to be within a one-week time frame. It turned out that we were without a gas range for almost a month. The people that Viking originally set up a schedule with, apparently, were booked up for over three weeks. So I had to call in and there wasnt a Viking customer service. They called and asked me if I would be okay with sending a different company. I had to call in and follow up what happened and then they scheduled my service with another company.

Their team was very good. But the refrigerator broke within a few months of installing it. The ice maker went out on it and I some trouble adjusting the doors. Theres not enough throw in the adjustment screws to be able to get the doors to sit perfectly square. When I talked to the folks about it on the Viking helpline, we did everything they said. Its just outside of the adjustment cycle of the screw so, its a little bit crooked. So, I had to have some warranty work done to it and they were pretty quick on the warranty stuff. I was happy with that. Other than that, its a good looking refrigerator.

I went to the store and looked at all the different refrigerator models. I was doing a kitchen remodel and I was going for a certain kind of look. I was looking at the GE Café and the KitchenAid that had the kinda industrial handles. I didn’t find Viking Refrigerators until my second or third trip. The thing that basically made me go to the Viking was that it had the handles that match my GE Café double oven. It looks very similar. Also, I was going back and forth between the French door and the side by side. But when I finally decided on the French door, and that was a whole process, the thing that drove me away from the GE and the KitchenAid was the inside design. I liked Vikings inside design the best.Some of the situations on the others were, when the door was open, you couldn’t open the vegetable drawer all the way unless you really, really open the door wide. Sometimes, the French door even blocks the drawers from opening. Another issue was that a lot of times, the shelves had an enter too at the back so things would fall down the back. I didn’t like the fact that it’s like if I put something on the shelf and if it’s small enough, it’s gonna end up falling down at the back of the refrigerator and I really didn’t want that hassle. But the bottom line is I like the look. The quality in terms of not having maintenance issues was good.

The Viking Professional side-by-side refrigerator has operated for about 7 years without any real issues. However, today the water dispenser activated and flooded our kitchen floor. Thankfully we were home and awake when it happened and were able to figure out if we lock the dispenser the water stops flowing. The ice dispenser works fine, but the water flows even when the ice dispenser is being used. It keeps beeping as it would when locked and someone tries to use it, even though the switch is not being physically activated. This makes me VERY nervous to even repair it as the damage it would cause if it went on for hours and hours (or even days if we were to travel) is nerve-wracking. What if it malfunctions again? The repair guy is coming in a couple days and we hope it wont dispense water while locked.

I went around to a lot of different stores, saw the different functionalities and I liked what Viking had to offer. The range has a great quality. I like the burners, the burner heads, and the way that it looks. I like that youre able to proof the dough in the oven. I also love the French door oven option that Viking has. Their team has been great too. I had an issue with my oven and I got it resolved pretty quickly so I was very happy with that as well.

Since day one, I have had problems with both units. Refrigerator back wall freezes up and is leaking water. My shelves are constantly filled with water. The door squeaks like its 100 years old! And all the shelve clips came in broken! I had the unit serviced many times until PC Richards said theyd get me new units. The freezer is a big problem too. Ice maker works when it wants to! For a while, I was buying ice because it wasnt making ice! Its been 7 months and Im still dealing with these defective units! I had a subzero unit and never had a day of problems, but because of my size issue (we changed the configuration of my kitchen), Viking seemed to be the best fit! Boy was I wrong!!!! NEVER buy VIKING products...... Might I add PC Richards customer service is terrible too! They do not stand behind their customers. Getting a big run around from them too! To date, still waiting for the swap. Its only been 10 months since I had them installed and when the problems started!

Bottom freezer floor has 1/2 of frozen ice. Bottom of refrigerator leaks all over wooden floor which is now ruined. Had nothing but problems with this refrigerator from day one. Dont buy a Viking product ever! Dont know what to do at this point. Any suggestions? Can it be fixed? Is it worth trying to fix if possible? Need someones help!

I have a 6 year old Viking Range that I am sending to the scrap heap because after 2 years and dozens of repair visits, Viking cannot repair it. It is a 48 unit with 2 ovens which intermittently work. At first they told me that they couldnt repair it unless they were there when it malfunctioned. After hundreds of dollars spent on repair parts, it finally malfunctioned while the repairman was there and installed Vikings prescribed new parts, and they still cant figure it out nor are they offering me to replace it. I am very dissatisfied with their product and their response to the problems that I have had with it.

We went to a local Best Buy store looking for appliances and chose to buy Viking over other competitors because of the quality and the customer reviews that we had seen online. Best Buy assured us that because they sell the product, they were associated with Pacific Sales which sells Viking. They went ahead and did what they could to earn our business and matched the price that weve had gotten at our local friends appliance. They beat it by $500.However, it was probably the worst purchasing experience I have ever gone through. We purchased it on September 6 and by the week of Thanksgiving, we received part of our purchase which were the refrigerator, the microwave, the dishwasher, and the range. The people who installed the refrigerator broke the handles and dented the doors so they had to replace those. The double oven showed up totally damaged. The entire front looks like it have been dropped. It was mangled and we couldnt even open the doors. We refused delivery on it so that they would take it back and get us a new one.We had spoken with Best Buy and Pacific Sales numerous times and they had given us the name and number of the Viking rep who serviced that door. The Viking sales rep assured us that everything would be taken cared of but she stopped returning my husbands call. We got our range that was damaged about five weeks ago and it was installed but about a week later, it had an F3 error on the bottom oven. So now we are waiting for the local rep because I did an online service call and they sent the information to the local person to fix them. They were scheduled to come yesterday but they didnt come. Now, theyre scheduled to come sometime this afternoon.It has been a bad experience from start to finish. Outside of the purchase itself and the fact that we finally got the oven with some sort of an error wouldnt have been a big deal if we hadnt waited almost eight months for it to arrive. It wouldnt have been such a terrible experience as far as Viking is concerned, but I am concerned as to who sells their product because it doesnt care well for Viking. Nevertheless, our Viking appliances are all great. We love all of them when everythings working. Even the oven is great with the top one thats working. The refrigerator has been the most beneficial for our family. I like that it has great space and everythings there. With it having different temperatures on, Im able to keep the cheese and the vegetables from freezing. Its an all around good product and is well built.