When we moved into this house, it already had Viking appliances in it and nothing else would fit. The lady who lived in this house before told me not to get Viking products, but we had to go with Viking and we were stuck with them because of the way that the house was designed. With Viking per se, there has been no problem with the quality of their products and the way that weve been treated, but our experience with the distributor has not been good. Our experience with the whole process of getting the specific appliances that we needed and getting them installed has been anything but good. We got all the products that we purchased, except one. Although it has been a few months since we made our purchase, we are still waiting for one of the products to be shipped. We were told by Milcarskys Appliance Centre that we were going to get the exhaust fan that would be put above the range and this was approved by the Viking vice president for this region. But whenever we called Milcarskys, they were always telling us that they were still waiting for the mounting bracket and I don’t know how long that would take. So, our experience with the delivery was not good.It also took us an extreme amount of time to get our Viking refrigerator installed and it was a very difficult installation. Then, after the installation, we had to make a service call because the fan in the freezer was not working and there was a lot of water collecting. The people who installed the ref didn’t know how to put it in and if we had not made that service call, something would have happened to the freezer. Nevertheless, our Viking appliances have been working well so far, but theyre very new and it’s too soon to tell if they will last.

My husband did his research online about the stoves and he surprised me with a Viking for my 50th birthday. He bought it at Ferguson and had a wonderful experience with the saleswoman. He was told it was an updated version of the stove and it fit perfectly into our space. Were in a walk-up and the installation team, the two gentlemen that came and delivered, did a hell of a job. Everything went so smoothly.The stove is wonderful and beautiful. Plus, I love that the knobs have not only low, medium, high, but low medium. Because when youre doing a recipe, it goes medium low. So I like that it has more temperature points than just low, medium, high. However, the booklet was talking about how to broil and to make sure to use the broiling pan, and I was disappointed that the stove didnt come with a broiling pan. I assumed thered be one. I would have kept the one from my GE stove, but I threw it out. Also, after using nonprofessional stoves my whole adult life, Im having a hard time getting used to a stove that doesnt have a timer. Im getting better with it but its a weird change. But overall, the service and the product are excellent.

Only two refrigerators would fit in my kitchen. One was Sub-Zero and I wasn’t in love with it. The other was Viking. It has more room at the top and I like it a lot.

We like that Vikings were brushed stainless. So, that fits with our current appliances. They have a nice, clean, sort of no-frills look. We got the ceramic top mostly because we dont have any venting in our house, and it would be a real rigamarole to put in. We would have preferred the gas range, but so far, the ceramic range is working really, really well for us. Its easy to clean and it looks nice all the time. It works like a champ, so were really tickled with it.The Vikings dealer was wonderful. Everybody was very knowledgeable, and they understood our specific constraints. Once we saw the Viking line, we really wanted to stay with it, and they were able to match us up with what we needed. We also purchased a Viking dishwasher at the same time and I registered both appliances. During the registration, there were a couple of numbers missing from serial numbers that didnt match up. That was a bit of a hassle, and I couldnt really complete the registration online without some help from tech support. But overall, Im very satisfied with Vikings.

I owned a 48-inch Thermador that we bought 20 years ago. Some of the burners were going out, and so we started researching for a new one. I bought my Viking range on the 27th of July. When I got my range, I never got a manual. I called and spoke with a gal. She told me I could download it. Its like 30 something pages. I paid $12,000 for a range and theyre telling me I need to download 30 something pages for me to have a manual? After fighting with me, she said she would have someone send me a manual. But Ive never received a manual. I like my range though and I definitely like it better than my Thermador. Its easier to clean too.

My fridge door fell off and nearly hit my two-year-old son; he was about two feet away. The door is heavy, probably 150 lbs, so it probably would have killed him. Whats worse is when I discovered there had been a recall, I found out that this is the new improved model where they supposedly fixed the door problem! I contacted the company and over a month later, we are still waiting to receive a new refrigerator. The door also put a big divot in the kitchen floor but we are just happy that it missed our son.

My husband and I purchased a BRAND NEW Viking VDOF730 professional series double wall ovens with the french door. It was installed on December 21st 2015. It worked beautifully for 10 days. The bottom oven stopped working on December 31st 2015. Turning the bottom broiler or convection on and the oven still doesnt get over 150F. When I finally got through to Viking customer service this morning after a 30 minute wait on hold, they authorized appliance service to come out and fix it on Wednesday, the day after we can no longer return the product. Let us hope that it keeps working afterwards.Updated on 03/10/2016: I first posted in the beginning of January 2016 regarding brand new french door stainless steel double wall ovens. It took several days for a serviceman to come out and verify that indeed the bottom ovens are not working. He ordered the replacement relay board and bottom element that day. Then the service department did not know when the replacement parts would ship. After almost a month of daily telephone calls to the customer service and to Pacific Sales, Viking finally agreed to replace the whole unit.The second unit was going to be sent to another city as there was an error on geography. Another two weeks pass. The replacement was damaged -- enamel cracked and scuffed off, oven webbing ripped, spiral machine marks on the racks and off-center doors. They were notified and we were told another new oven would be sent out. This time, 11 different signatures were on the inspection paperwork and it was installed. Then the installer damaged the doors. A different service is finally sent out -- without the french doors, or bottom hinges as the bottom oven is not closing properly. But it is okay to cook with -- so I am told.Within 2 days of it being installed, the ovens are running hot. You set it for 325 and it goes to 450. I am greatly annoyed. Yesterday, we are not notified that the service guy would be here to replace the inside of the french doors and the bottom oven hinges -- on a brand new oven. It was a fluke that he pulled up as I was coming home. He installed everything but still doesnt like the replacement hinges. I am giving it another try for a month; otherwise, goodbye Viking ovens. The gas cooktop appears to work fine although our downdraft pulls the flame out. I would NOT purchase their products again.

Viking is a pretty well-known brand as compared to some other available in the market. I was looking around and I felt that Viking is a good choice. The fridges design, the outside appearance and inside, everything looks good. It fit my purpose. Its not too big and not too small. If I want to save something inside, I can fit a space there well. I also like my freezer in the bottom. Im moving to a new home in North Carolina so I purchased a new one there, and compared to my old one, that ones design has more flexibility. Its good, interior-wise. The one I have here was done by another company and their design is a bit crowded.

I purchased Viking range from a local appliance dealer and installed it a month ago. I pretty much knew what I wanted ‘cause I had used the website and based on our space, my husband and I figured out what we wanted. They also answered some questions we had. They have a beautiful stove ring and some of the pieces that we were thinking about were on display which helped to be able to open the doors and look in and see some of the new features. It was nice to have a showroom with actual appliances in it. The quality is good so far. One of my favorite is the indoor grill top. Ive used the oven and the cook top. The only thing I havent used is the grill. Overall, Im confident with the product and Vikings reputation.

The delivery of my Viking was quick. The setup was questionable though because they broke the hinges of my range when they delivered it. It took a month for us to figure out that there was something wrong with the stove and then realized that it wasnt closing properly and that the hinges are broken. It took about six weeks after we notified them that there was something wrong. They came, repaired it and its working perfectly. It works as it was supposed to. Its really fast, efficient and beautiful to look at. The quality is absolutely perfect.

We owned this place for seven years. After five years, we noticed that the refrigerator would hardly ever shut off and the alarm would go off daily, then it went up to twice a day. We were having problems keeping ice cubes. They would melt, would stick together, and then everything would have a lot of moisture within the freezer area. It got to a point we could hardly keep frozen items in there. A.B. May, the company we got a contract with who service Viking, came out, looked at it and said, “You don’t have a good seal. It could be where the refrigerator itself is a little wavy, so therefore, you can’t get a good seal.” He recommended I just go ahead and not keep trying to put parts back into it and fix it but get a new one instead. So, we did. We went close to a year dealing with the alarm problem. In the last six months, we couldn’t keep anything in our refrigerator while they were trying to figure out what was wrong. When we went and purchased a new one, they pulled the old one out and I saw this big, rusted-out area in the back of the refrigerator. I called Viking at that time and talked to one of the experts in the technical part of it. I asked him what would the cost be if it had this rusted-out area. He said, “It would cost you having problems maintaining the temperature in your freezer department, and you’d have more moisture in there. You wouldn’t be able to really keep anything frozen consistently.” I said, “Well, that’s exactly the problem we had for a year.” Nobody pulled it out to look at the back, obviously. They just looked to try and figure out what was causing with the seal, including the company that is recommended by Viking here.I passed that information on to customer service and I said, “Here’s what our problem has been. We had to go buy a new refrigerator because of this. The whole complex here has Viking in it, and our neighbors refrigerators are working fine.” So now, I submitted all that to the claims department and I didn’t hear from them. I sent another email asking customer service what is going on because I was told, it was passed on to claims. Somebody from claims then got back to me and said, “We need the photos you’re talking about. We need the service repairs.” So, I said, “Customer service said that was all passed on to you. It even had a service number. I have not heard back from them.” So, I’m not very happy with Viking because Ive not been able to get the response I need from them. Im to the point where if I don’t get a response, Im going to start posting those rusted-out pictures on social media. We have the double ovens, microwave, dishwasher, everything is Viking, that was why we went back with the Viking refrigerator again. I’m very happy with the new one. It’s working like it’s supposed to. But the problem is the old one. Ive had it for about 10 years. And for a year, we were very inconvenienced. At least I can get a goodnight’s sleep now. I don’t have to get up in the middle of the night to turn the alarm off. I even called Viking and wanted to know if there was a way I could disable it and they said no. They said that we can’t disable it. And the only thing we can do is if we leave for a vacation. They said, “You’re just gonna have to unplug it and it’s the only way.” Because we didn’t want it beeping all the time. It would drive the neighbors nuts. So, I wouldn’t rate their service very good, not from what I was being told.So far, it’s been tough even getting anybody to communicate back to me. Every time I called in and asked about what I could do, the customer service people would always transfer me to somebody else. But when we couldn’t keep the temperatures in the oven, A.B. May came out and replaced the circuit boards. They were great. We just recently replaced the hinges on one of the oven doors because it wouldn’t even shut tight enough to turn the light off. And when they put the new hinges on, it’s now working as it’s supposed to.

Viking products are pretty low-tech and this microwave is just as intuitive as others I have owned. Heats well, which is what you want in this product.

Id love to jump on this band wagon right about now. Im most specifically upset about the oven ignitors needing replacement, as they say, every 3-5 years. I can read about it anywhere now, but I wasnt told anything about ignitors needing replacement when I bought it. Our repair bill was about $500 to change out the bad parts. I feel lucky, I think ours have been done only twice and then now, so 3 times in 10 years. Our oven hasnt been in working order for about 4 months while in my very limited spare time, I tried to figure out what ignitors will work, and be as good as the genuine Viking ignitors. My husband will soon be attempting to make the repair when the cheaper, similar Maytag ignitors arrive. He is so mad about the ignitor situation that he wouldnt allow us to call for the oh so expensive repairman to fix them. As he was assessing the ignitors/why the oven wasnt heating again, he took out the bottom pan of the oven and it fell apart into 2 pieces, with some partially melted insulation in between the two pieces of metal. Viking insists we need to buy a new bottom pan rather than my husband simply repairing that. It is $281. I will now be frantically try to find some of that insulation so my husband can spot weld the pan back together. Its weird stuff. I might try a fireplace shop. Thanksgiving dinner may be pretty sad this year. I would think for a $5,000 appliance that the manufacturer could help out their consumers.Yes, we could afford the expensive repair if we had to, but we spent that ridiculous amount of money on the Viking, that its a matter of principle. It should work for that amount of money. When we did our do-it-yourself major kitchen remodel in 2003 the Viking was the gem to us. Stainless steel with Brass accents. Most all of the finish on the brass accents has deteriorated from, well I dont know, heat or cleaning supplies, I guess. That part may be a poor choice on my part. I know the salesman did mention that, but it really was pretty at first. We still have the 1950s Magic Chef stove that came with our home in the basemen. I guess Ill have the hubby fire that up, if all else fails. During this 4 months of being without a working oven, I have been using a variety of other small appliances. I will keep doing that even after the Viking is repaired to save the wear and tear on it. I have been using a counter top Jet Stream Oven, a Pizzazz rotating pizza oven, and some outdoor grilling. Id like to maybe be able to use the Viking oven to bake some Christmas cookies and roast a chicken now and then. Thanks for letting me vent, I feel better, not really.

The fridge is a little loud and in the ice machine, the ice falls out of the bucket and into like the lower baskets.

Replaced an existing 36 built in Viking with the same size ($7700.00). Didnt want to repair the wood molding to fit a non-built in unit. One year, both Crisper drawers (middle shelves) are cracked in front. Both have vertical cracks in the middle of the drawers. Doesnt affect the operation, but it is at eye-level to remind you every time you open the door. I did save the shelves/drawers from the old removed Viking unit. Unfortunately, I only have one spare shelf left because the Wife has sold my spares to other unfortunate Viking Customers. Oh, and the same issue as everyone else with the Ice Maker; if you dont monitor the amount in the bin and shut-off the arm, every time you open the freezer door ice falls out the bin into the back of the freezer. Doubt I will purchase $180.00 drawers because of cracks.

When we went to shop for appliances, the first time we saw the model from Viking Refrigeration I had already considered it. I did some research. It is supposed to be a quality name and it was a model that was on sale. It was affordable and would do a good job for us. The refrigeration is fine. The retractable filter is what I like best. But then I was a little surprised that we would have problems with the water dispenser and with the tube in the back of the ice maker so soon after we bought and installed it. Fortunately, we had to have it replaced under warranty. Overall, weve been very happy with Viking.

Do not buy this range. We have had this range for 10 years, and it has been nothing but problems. The starters for the burners had to be replaced, the lights stopped working and every time we replace the bulbs, they immediately burn out, the controller board had to be replaced twice, and now there is no power to the oven coils which leads me to believe that we have another controller board in our future. We bought this range because of the purported quality, the versatility of the gas top and convection oven, and we have been disappointed at every turn. After spending $4200 for a range, you would expect something more than service calls and constant breakdowns.

Problem with freezer basket falling off and freezer light was blown. Scheduled a appointment, and the technician said he would need to come back to repair. The basket was repaired but not the light. It’s been weeks and no one ever called back. Fortunately for me the light eventually came back on.

We’ve had a lot of Viking products in our time but never a refrigerator. So, I thought it was a good brand and we’d give it a shot. Also, I liked the way it looked. Ive had the refrigerator for a couple of months and Im very happy with its quality. I like the new LED lights and the French doors. The refrigerator is beautiful and it works well. Our previous refrigerator was a Sub-Zero, and Viking has more cubic feet of space than the Sub-Zero. The interactions with the Viking reps were fine. We bought it at Best Buy and had a helpful sales clerk there. We happen to hit a sale which also helped out. They provided delivery service and that was seamless. The guys carried the refrigerator in and placed it on the floor. They hooked up the icemaker, pushed it back in the hole, turned it on, and away they went.

I am now on week 6 and STILL l waiting for a LP to Propane converter that was suppose to be here before 3 weeks. The micro/Conv oven I ordered came in with dents in it AND it is now going on week 4 and I STILL do not have a micro/Conv oven. My kitchen is going on week 6 and due to VIKING I DO NOT HAVE MY KITCHEN COMPLETED!!! This is ridiculous!!! I WILL NEVER buy a VIKING product again. I am redoing a kitchen, I knew what I wanted and ordered EVERYTHING in plenty of time to have it completed BUT I DO NOT have my kitchen completed due to VIKING!!!I purchased all new Viking products from our local dealer Probst Refrigeration in Effingham, IL and here I am still without a kitchen. I am NOT happy at all. My fridge came in with the Viking tag on crooked and still has not been replaced. My fridge control panel came in warped and it also has not been replaced. My fridge has been in over 2 months. I am VERY UNSATISFIED with Viking and I have only used my fridge. I do not have an order number or receipt yet as I still do NOT have WORKING appliances.

The Viking range has all the features I wanted and a good reputation for being a quality product. It lasts a long time with not a lot of maintenance issues. We wanted a blue range to match our blue kitchen, so we got a custom one. The first one that we received was a disaster. It never worked from the minute we got it. The spring on the door was damaged so the oven never shut properly. Every time it got up to a high temperature, it would drop suddenly down and just remain there. Every day, they sent a bunch of people out to look at it and the whole process was annoying. After a lot of complaining, they finally replaced it. But even if they could have fixed it, I still wouldn’t have wanted it. Why would I want a defective stove that didn’t work from the second it was installed? It was definitely not an easy process. They were blaming the distributor and each step that we had to go through was very frustrating to deal with. The brand new range doesn’t bake well at all. My wife tries every day to bake in it but it burns. We got the dual range with the gas top and convection electric oven. The gas range itself is great, but the actual oven is not very accurate in terms of temperature. The way it cooks food is very inconsistent and I wouldnt recommend it to anyone who wants to do a lot of baking. I would like to take an actual temperature reading on it because it seems to cook hot. Im overall disappointed with this product.

I got lucky while shopping for a counter depth refrigerator at Best Buy. It happened that BB had a discount on their Viking 36 French Door Bottom Freezer floor model as they were replacing that model with a newer model. On top of that the floor model had a small dent on the door, so it was further discounted. Im have never owned a high end refrigerator... Its amazing in comparison to my last GE Profile. Good looking design, even down to the control panel. I was concerned about having the bottom freezer and now prefer it over a side by side. The interior LED lights are amazing. Fitting a pizza box on the wide shelving is fantastic. The motor is relatively quiet, a bit noisier when it goes through some sort of cycle every so often for a few minutes.

My 36 gas range is 10 years old and the oven has never operated properly. I was told that the gas smell was because our propane was running low. The oven takes forever to come to temp. Now the oven is shot and Viking will not stand behind their product. The gas company came to my house last week and I discovered that two of the ignitors do not work. The heat shield is warped and split on the one side because that ignitor was working so hard on that side. The porcelain is chipped at the back of the oven. There are small holes in the burners, hence the gas leak. And if that is not enough, the springs on the door are not working. I sent pictures to Viking and their reply was, Sorry but here is the name of the repair company in my area (three hours away) and they can fix these problems as long as I pay in advance of their service call. Thank you, Viking!

Our experience with Viking has been great. We have been chefs for 25 years and we love to cook in Viking. We like the quality, the sturdiness, the heat that its providing and it can cook very evenly. We use it at home and we also love the convection oven. Working with the Viking Range is great and it makes you love cooking.

I’ve known about Viking Ranges for a long time and I like the brand. When I bought my range, the representatives were terrific and very helpful. They were also prompt with the delivery, so I was very happy. The range I have is exceptional. I like everything about it including its appearance and the way it cooks.

The Viking range is a good range. It has high heat. I selected it because I do a lot of stir-fry and I wanted something that has good heat control. However, it has some rattles that I dont like. I did have somebody come in and look at it. He corrected a few things and said, Because it is a custom kitchen, there are some places that the range touched, which he said normally wouldnt have been the case in a traditional installation. He seemed to have a reason for it. I was pleased when I called. I was smelling gas. They put me on to a service guy in New York. I was able to arrange a visit with him pretty quickly. He came over and corrected the problem very quickly. The pipe where the gas comes in was a little shifted. He was able to crack that. He said it wasnt a serious problem and its been working fine since. I havent smelled gas. He also explained to me what the situation was and the safety features with the Viking. If I was going to do it again, I wouldnt do it so quickly. I’d probably end up with a Viking because of the reputation and because of things Ive heard. But I was kind of rushed when I made the purchase so I might have looked around a little more. But in terms of cooking, Im very satisfied.

The quality of the Viking Range is fine. However, the oven doesn’t cook evenly. It’s also very small. The square footage inside of the oven is very small compared to my old GE, in my old apartment that I loved. It’s cooking thoroughly but its not even. So, if I’m going to bake cookies, I have to turn the tray around to get the back. Moreover, the knobs to turn on the oven and the stove get very, very, very hot when the oven is on. But the door closes fine. There’s nothing wrong with the unit. But I probably wouldnt buy it again. On the other hand, I had to call and have the Viking people come out a couple of weeks ago and they were really helpful. And then, the check was even lovelier, so their customer service is great.

The Vikings Range was already in my fourth house when I bought it in September 2015. The range, including the oven, gets hot super super fast and that concerns me because it cooks food so fast. When I scramble eggs, the estimated time is half of what it would normally take. Im concerned about burning and fires so I have to watch it. Its almost short of a microwave, and because of that it creates potential danger.

We bought a newly constructed house and Viking Ranges were already in the house. Weve been using it since the beginning of March and had some issues with it but overall, the quality has been good. One of the eyes on the burner has a hard time catching. I would try to get it to light and it would click but it won’t light. We’ll have to do that a bunch of times and if it doesn’t work sometimes, we’ll have to use one of the other eyes. Other than that, we like the design, the aesthetics and the feel of the range. Its clean and everything has been good with it.

The range is amazing. It has the highest quality out there. I like the the overall durability and the ability to have dual-fuel as well. I also like the multiple oven with eight burners. When we bought the range, the dealer was very knowledgeable, informative, and got us what we needed.

Before, I was so excited to have Viking. Ive known the brand for a long time and they are well-known. Also, the builder of the house we had built wanted to put in Viking appliances, so we agreed to it. But every single one of the Viking appliances is just okay, if not less than okay, which is a bummer. Ive had issues with the very top shelf of our Viking Refrigerator. It freezes food because thats where the air comes in from the freezer and you have to be careful on that shelf because the food will get frozen. That has never happened in any of the other refrigerators we’ve had and we’ve owned 40 refrigerators because we move a lot and we’ve owned a lot of homes. I’m also not happy with the design of the ice machine in the bottom. The sensor bar doesn’t sense the ice very well, so it gets full. When you open it, it knocks the ice off into the back of the refrigerator so you have to patter around there like a kitten trying to get back the ice cubes out after they’ve fallen. I shouldn’t have to do that and its a silly feature. All in all, the Viking refrigerator is not so great and not worth the money.

I bought my Viking Range at Best Buy and I love it. Pacific Sales, the company that sold me the floor model, was very helpful. We were in the middle of a remodel at our house so we were buying a refrigerator, a dishwasher, and a microwave for the counter. We looked at the Viking ones and we were kind of disappointed with them. They didnt live up to the Viking quality. Also, the salespeople there told us that they are actually made for Viking by another company because people want the Viking line and matching appliances. Nevertheless, Ive always liked Viking gas ranges because theyre most well known for their commercial type features. Ive liked the cooktop most of all because I like cooking with gas. In sum, my experience with Viking Ranges has been fantastic.

I bought my Viking range from Best Buy and they had it delivered. They were very helpful. I like the volume of heat that the range can produce on the burners. The only thing that they could work on in terms of improving it would be on the simmer function. Sometimes, when I turn it down to simmer, it goes out then itll click and the spark will come back on. Other than that, it works great. The quality is good.

I purchased a new Viking Downdraft Ventilator unit (VIPR101) along with a Viking Countertop Range several years ago. Since then I have had 4 ON/Off switches on the unit fail all in the same place in the circuitry between the switch and the main board in the fan unit. After 4 identical failures it is clear the design of the part is inadequate which I have informed the Viking parts department of each time and yet they have not updated this part.After once again informing the Viking parts department and explaining that despite my infrequent need to use the fan while cooking I was told by the agent that this was reason for the failures because I do not use the fan each time I use the range as though I should use the fan to boil water. What a feeble excuse to explain a defective design on their part. It was clear evidence that they prefer to soak me for the many replacements rather than admit the problem and do something about it.My solution now has been to replace the switch with a ALCOSWITCH model TPC13C-O for about $2 rather than Vikings $70 price. Only a minor modification was required to the fan housing to install this new switch and this replacement has been working fine ever since. Unfortunately this will be the last Viking product I ever purchase having experienced the callous and greedy way they treat their customers. Future buyers beware!

When redoing our kitchen we decide to purchase all Viking appliances: dishwasher, 36 inch gas range, commercial grade fridge, freezer, wine fridge, and microwave. From the time of installation there was issues with every single item. After repairing the dishwasher control panel twice for 800 dollars each time no warranty on that part we finally replaced it. Unfortunately I have a gas range and the only thing that works on it is two burners. I have never been able to use the grill and no one was able to repair it. My fridge and freezer is now turned off and no one wants to touch Viking products and to replace them is too much. In the beginning Viking had said they would replace all the products. After numerous calls then they disappeared and I was told my warranty was up and I was on my own. They never fixed it while the warranty was still good, they just waited and dragged things on. Worst experience ever. Beautiful kitchen with nothing working in it.

I have had friends who’ve had Viking and Im in the design/decorating business so Im familiar with them. Everything so far is good. When I first bought a Viking, there was a hitch with the broiler but they came out and the lighter thing in there was defective so they swapped that out and it seems to be working. I love my stove and my ovens. What I have baked in there has been amazing. Its quite a machine.

I like the reputation of Viking and I got my appliances from Best Buy. The interactions I had with the reps for the refrigerator was okay, but it was a terrible experience for the dishwasher. The quality of the refrigerator I’ve received from Viking is good. I like the size of it, the width, and the depth. I like the icemaker in it, too. It is good and it doesn’t glop the ice altogether. I like the lighting in it and the feel of the doors. However, the refrigerator was damaged during the delivery process, so I contacted Viking and it took multiple emails, and I threatened to return the product to get somebody from Viking to commit to getting it fixed. On the other hand, the experience of getting the dishwasher has been a really bad experience and would probably make me second-guess buying Viking in the future. I paid for it in July, but I just got it after meeting with the manager of Best Buy two weeks ago. It took eight to nine months to get a dishwasher after I had paid for it.

Bought an induction range from Viking in 2007... terrible experience... Actually I think they replaced some parts that were within the warranty period, with some persuading, but after the third time it broke in 4 years we decided just to throw it away and get a conventional range.

I got a range, a dishwasher, a microwave, and a refrigerator from Viking. But Im not happy with any of them. I had a problem with the burners of the range. Its really easy to move the igniter if youre cleaning it and when you take the ring off. But if you move the igniter too close, it wont ignite. You have to bend it back into place. I had to bend it back in place initially to get it to work. Also, the finish on the grills that come with it on the top came off on it in four months. I called Viking and figured they would send me a new one. But they said it was not covered and that it was cosmetic. These things are supposed to be pretty sweet. In general, I’m super disappointed in the fact that it’s 10 grand on a package and I’m not happy with any of the units.

We saw Viking at the Hahn Appliance store and my wife specifically liked the style and look of it. The one we bought was the 48-inch and it had the ice and water in the door, and we had a small fire inside the freezer door because the wires melted together. We stood toe-to-toe with Viking ‘cause they just wanted to replace the part. I said to them that the freezer caught on fire so they should replace the refrigerator and they did. They were easy to work with. We got a new one replaced about a month ago but it does not have the water and ice in the door. Other than that, we’re very pleased with it.

Delivered 12/17/2017. It is now March 7, 2018. The sliding racks (2 of them) one was not sliding out (bent). The repair came and took picture. Said he had to get approval. 2/24/2018 repair came to rip it out and bent the grates on the sides and bent them. And had the wrong rack... he put the rack in bent but was still was able to use it if I jiggled to take it out. It is now March 7, 2018. I do not have any paper with a order # on it. On a better note the stove is great.

We were in the market for new appliances. We were at a store, and we liked the look of the Viking range and everything about it. So, we went that route. The quality of the range is great. Everything is what we expected. However, it took a long time to receive our product. I’m not sure if it was because of Canadian standards because we are in Canada, but the process of receiving it was quite long and dragged out. I’m not sure if that was the retailer or Viking, too. Also, I am not sure if there is a light for pre-heat because I dont see that on there, so I just guess as to when the ovens ready. But, other than that, everything has been fine.

We went to a local Best Buy store looking for appliances and chose to buy Viking over other competitors because of the quality and the customer reviews that we had seen online. Best Buy assured us that because they sell the product, they were associated with Pacific Sales which sells Viking. They went ahead and did what they could to earn our business and matched the price that weve had gotten at our local friends appliance. They beat it by $500.However, it was probably the worst purchasing experience I have ever gone through. We purchased it on September 6 and by the week of Thanksgiving, we received part of our purchase which were the refrigerator, the microwave, the dishwasher, and the range. The people who installed the refrigerator broke the handles and dented the doors so they had to replace those. The double oven showed up totally damaged. The entire front looks like it have been dropped. It was mangled and we couldnt even open the doors. We refused delivery on it so that they would take it back and get us a new one.We had spoken with Best Buy and Pacific Sales numerous times and they had given us the name and number of the Viking rep who serviced that door. The Viking sales rep assured us that everything would be taken cared of but she stopped returning my husbands call. We got our range that was damaged about five weeks ago and it was installed but about a week later, it had an F3 error on the bottom oven. So now we are waiting for the local rep because I did an online service call and they sent the information to the local person to fix them. They were scheduled to come yesterday but they didnt come. Now, theyre scheduled to come sometime this afternoon.It has been a bad experience from start to finish. Outside of the purchase itself and the fact that we finally got the oven with some sort of an error wouldnt have been a big deal if we hadnt waited almost eight months for it to arrive. It wouldnt have been such a terrible experience as far as Viking is concerned, but I am concerned as to who sells their product because it doesnt care well for Viking. Nevertheless, our Viking appliances are all great. We love all of them when everythings working. Even the oven is great with the top one thats working. The refrigerator has been the most beneficial for our family. I like that it has great space and everythings there. With it having different temperatures on, Im able to keep the cheese and the vegetables from freezing. Its an all around good product and is well built.

Viking Model VCBB536ELSS has been a nightmare. This is an $8,000 refrigerator. Constant ice buildup. Finally, it died completely after many visits from repairman trying to thaw the back of the unit out and replacing motors. Viking agreed to replace for free. They even extended the warranty for me because it was 8 months of dealing with this nightmare. I have had the new one since November 2020 and the SAME THING IS HAPPENING again!! I cannot stress enough what a pain and expense with wasted food this has been.

I wanted a commercial grade oven for the new house because I do a lot of entertaining so I got a Viking range. I, however, had problems with it. Six out of the eight burners failed during the installation. I then called in warranty replacement and they sent the company out and theyre supposedly on back order. Ive been waiting for the replacements for six weeks now. I have two working burners for a $13,000 oven. Im not happy at all.

I have a Viking Dual Fuel range for 6 years and have had innumerable repairs. Recently, I spent $450 for a new igniter and saw how much different it was than the old one - the service man offered that the originals were no good. I have also needed parts in recent years and you are sent off to their distributor (Carl **) who never answers the phone. Do not buy Viking appliances!

I found out about Viking 20 years ago and back then, I couldnt afford it, but Ive always heard the great reviews on the quality. I remodeled my kitchen in October and it was a good time to do it. After two months of purchase though, I ran into an inconvenience. Some time in December, we were trying to bake for the very first time and when we turned the knob on the oven, it broke from edge to edge, in the middle. It might have been some type of factory defect, but things happen. We had not even used the oven, but I called in, and it was under warranty.Viking has a third party customer service where I called their number, and they did it with just the serial number. They assigned a technician to come, but they mailed the part first to my home.Once I got the part, I called them back and let them know that the part has arrived. We then scheduled the technician to come by and replace it. Since then, the knob has been a little tight. I can still make it function, but it doesnt run smoothly like the rest of the knobs. Another thing is that, the very first burner on the right-hand side is the one with the most flame. Its supposed to be the most intense flame on the range and it makes a blowing noise when its on. This is the only burner that does that. Still, I love the quality.

We bought the whole set from Viking. We had some problems with the range but Abt took care of that. Since then, there has been no problems and its been great. Overall, were happy with Viking and with the appliances.

Were from Mississippi, and supporting a local company seems like a good thing to do. We bought our Viking range from Southern Pipe and the sales team seemed to really know their stuff. My wife had a ton of questions for them and weve had good answers. They seemed to have dealt with those questions before or the saleslady might even own one, so she was able to speak about personal experiences too. We like all the features that came with the range and it has been really good. We havent had a gas stove before, so the fact that everything heats up really quickly is awesome to us. Plus it looks really good in our kitchen. We bought it back in the fall, but only got it installed in February, so were still sort of in a trial period of using it. It still feels pretty new, but everything weve thrown at it so far, its done exceptionally. Its the best stove Ive ever owned.

Every time I open the drawer, theres too much ice in the ice bin and it would spill out all over the floor. Viking is saying that it’s the design flaw and they wont send anybody out to look at it. Im not happy about it at all. I’ve had it for a year now and it was still under the warranty period although it has since expired. We designed the whole cabinetry around the fridge and I don’t wanna just swap it out. That would not be a great result but I am worried. Otherwise, it’s a good fridge and I like it. It has a nice base and it does what it supposed to do. It looks good and it works. There’s a special temperature drawer in the bottom, which is kinda cool, but it’s nothing I really use.

I saw the Viking refrigerator in the store and I liked the way it looked. I liked the way the handles were. It pretty much had straight lines. Weve had it for a couple of months now and we love everything about it. It’s the first time weve had a bottom freezer. Before, we had a side-to-side which my wife and I both hated. Because with the side-to-side, at least at the time that we had it, you couldnt even get a pizza a box in there. Although there was an issue with the trim kit that we got, I cannot brag enough about Viking. When I called to report that problem, they put me in touch with the right person right from the very beginning. I took pictures of it and sent it to them then they looked at it and got right back to me. They said, “Guess what? You found something we didn’t know about. We actually have a problem with the manufacturing and so we’ll get it corrected. He said they would get another one sent right out to me and he did. Even after I got it, I got a phone call, following up, to make sure that we got it. They could not have been better.

We wanted a commercial range. We looked at Thermadors but we liked the way Viking Range looked and the price was okay. Viking had a tough track record but we understand they were bought out by another corporation and they supposedly turned things around. The team at the dealer wasn’t great when we went to buy the range. They handle a lot of different lines. They were very nice but not extremely knowledgeable. I would think anybody who represents the commercial people like that would be very well trained. They provided all the information I needed as I asked it, but most of the time, they had to look it up. I think this particular dealer was more into GE, LG and the lower-end or middle-end stuff. They werent impressive by any means. Also, once you pay for them, you would almost think that when they install them, they would run through a tutorial. But the delivery was okay.We like it a lot and have cooked and maked tea on it. Yesterday, we just baked with it and it was making a few popping noises. Were not accustomed to a gas oven and hopefully, its a learning curve but Im assuming that was some of the stuff burning off because its new. Thats a question I have for the technician whos coming to look at the knobs in the front that are rubbing when I turn them and the front kick plate on the bottom that is crooked. But we like that were being able to control the heat on the burners and its appearance as well. It looks very commercial, industrial and it’s well designed. Right now, we’re satisfied.

My husband loves cooking on our Viking range. He likes its flexibility with the burners. Its quality is good and we’re happy with it thus far, but there are a few things about it that we’re struggling with. One is that the large oven keeps having a huge popping noise when it heats up and it scares the daylight out of me every time. A button on the hood is also not working properly, so we need to put in a service call for that.

Wanted a high quality stove top to replace an older GE. Decided on this 5 burner Viking (rvgc3365bss). Performs well but for the cost the SS quality could be better. Biggest problem is keeping it clean. You must clean the stainless every time it is used! If you dont you have a huge problem cleaning it the next day. The quality of the stainless steel finish is very disappointing for this price range.

Since getting this very expensive refrigerator freezer we have had nothing but problems. Parts breaking, many service calls and repairs by a Viking certified company given to us by Viking. This refrigerator is only 6 years old but about a year after getting it we have had nothing but issues. We have someone coming on Monday to try to fix the current problem. They were out here 4 months ago. I am so frustrated and will never get another Viking refrigerator again.

Viking ranges have quality and brand recognition. My home came equipped with a Viking range and I registered everything so that way Viking happens to have all of my information. The range is fantastic. Ive had it for a couple months now and it seems to be working pretty good. The gas lights it up and cooks everything super fast. Ill tell friends that if the Viking range fits their budget, they should definitely include it.

We noticed that on the refrigerator side, when we would open our Viking, the door wasnt closing on its own when we let go of the door handle. So, I called in the place where we purchased it and then they said we still had a warranty for the refrigerator itself for Viking. So then I called them and put in a claim. I turned out that the latch from underneath the door was broken. We waited two weeks for the parts to be delivered. It also seemed that the doors were not levelled. The freezer was fine but the refrigerator was a bit lower than the freezer. But thats fixed now and its working fine. I love that we have more room to place everything in.

The refrigerator I bought is very good but the drawers are kind of flimsy. You push it to a certain point and then they self-close. If those drawers were on ball bearing or a little bit different, itd be really top-notch then. My favorite features of the Viking are the door itself, the styling and the lights.

I like the ease of use of all our Viking appliances and the cleanup is minimal. For my Viking range, we have five burners that are of different sizes. I like having the middle one, which is like a warmer. It works well. All of the burners have a very good solid flame and its evenly distributed across the entire burner.

We had trouble with the hinges a month or so ago. They came out and replaced the hinges. But I felt that no older than it was, it should have held up better than that. Other than that, I like the stove. I purchased it from a friend that works at Southern Pipe and it was delivered right on time.

The advice of the Viking salesman prompted me to get a Viking refrigerator. I was into a built-in refrigerator, and so during the purchasing process, there were only 3 or 4 choices to choose from. But the refrigerator I got was priced right. Ive had it for about two months and its quality seems to be very good and it keeps food cold. Im a happy customer.

We bought USD 38K of appliances from Viking, and there is one advice: Never buy any Viking products. The Fridge stopped three months later. The wine cooler was fixed 5 times. The oven door paint peeled after 3 months. Worst service ever.

We just bought a house and I have a whole Viking kitchen. I cook and bake and I wanted something that would be at the top end of the spectrum and Viking is quality. So far, the refrigerator’s amazing. It really keeps things cold at the right temperature and I like that whatever I pull out of there, it’s really well-chilled. Everything is working awesome.

I love everything about my Viking range. This is probably my fourth Viking. The two homes I purchased had Viking Ranges in them previously. Then I have a home down in the Dominican Republic, and that range in there is around 30 years old. I just replaced the igniters on it, and it works like its brand new. Its amazing. I like the longevity. The price point is pretty high, but they last forever.Were still waiting on service for the range in my house. The far right bottom igniter has never worked. The service people are coming back out tomorrow, but this is their third visit. I’m a little apprehensive because they took the whole panel off on the front where there are 10 adjusting knobs. I told them, “Guys, its the igniter. I dont know if youre supposed to do that.” One tech said, “Well, I ordered this part, but my boss says its another part.” I told him, “But your boss wasnt here diagnosing it originally.” So thats kind of ass-backwards and the guy was here for about four hours. Also, Ive noticed that when I turn on the gas, sometimes the flame is higher on one side than the other. I had to keep turning on the pan when I was cooking.

The quality of the Viking refrigerator is good and the performance is great. However, the functioning of the doors is not good which might have been due to the installation. The center tab of the door doesn’t match correctly. It slams into the other door. The clearance there is just off sixteenths of an inch. Any weight that you put on the door would make that clearance such that that tab will pop out again then you end up closing the door and slamming the other door so you can close it. I called different people who are Viking certified to look at it three times but they couldnt fix it. I dont know if this door issue is a manufacturing issue or an installation issue. I have another cheap refrigerator for 600 bucks and that works a lot better when it comes to doors and functionality.

Our builder sent us to his appliance vendor to select kitchen appliances, whereupon a salesman convinced us to upgrade to Viking--there was some kind of package deal on at the time. The first 2 years were marked by constant frustration. The fridge had no shortage of problems (our version had a fridge above and freezer below). The hinges were replaced by a factory-authorized repairman twice (the first time, he forgot to lubricate them, and we ended up with a small pile of metal dust from the grinding metal parts). It took several attempts to get the door to stop swinging 180 degrees. The metal freezer rack started rusting (the factory sent the wrong part for the first attempted repair). Later, the thermostat failed and had to be replaced (it was actually my co-worker who diagnosed the problem--meanwhile, the distributor denied that could be the issue). At some point, I noticed the plastic door gasket was tearing, but I let that one go. These days, every time I look at the fridge, I cant help but notice that it isnt aligned properly. And of course, we never even thought to look at the Energy Guide sticker, where I was surprised to find its rated one of the least efficient refrigerators in its class.The oven arrived with a faulty door. A new one arrived, but the repairman sent it back because it had been damaged in shipping. The second warranty repair seemed OK, but my wife was always unhappy at how long it took for the oven to warm up. The microwaves magnetron failed under warranty and was replaced. But this morning, the microwave started arcing, smoking, and making spectacular sparks from behind the back panel. Its now 6 years old, and I think its life has ended.Im pleased to say that we did not roll over and play dead, and successfully argued our case to get Viking to cover all of our problems under warranty (except todays event). But my wife and I lead busy lives, and its been very draining to be constantly booking appointments, waiting around for repair people to show, and badgering the company. When we first bought Viking, I read all about how they studied and learned from Toyotas quality control systems. All I can say is, they couldnt have been paying much attention on those trips to Japan.

We did a kitchen remodel and the person whom we were using to do the kitchen was the distributor for Viking. We got a Viking Refrigerator but then it woke me up last night as there is some sort of sensor that goes off and sets the alarm off. We have already had this sensor fixed once and now its broken again. Additionally, the drawer doesnt seem to shut right. The way freezer drawers work should be that they slide really easily, regardless if theres a lot of weight. However, after two weeks of operation, our freezer drawer has slowed down to the point where we have to push it with effort to get it to close.Viking has tried to have that fixed and nobody has been able to fix it. They contract with local repair people who have been very responsive. These repair people have addressed the issues, as reported but then theres still some sort of sensor that fails. The problem wasnt too bad when the sensor was going off at 7:00 AM or 8:00 AM. However, it has been going off at 3:22 in the morning and its annoying. There are beeping sounds coming from the kitchen thats surrounded by hardwood floors. The techs who have come have replaced several pieces the last time they came out. The problem with the sensor stopped for two or three weeks after that but then started again.

My wife wanted to get matching appliances in our new kitchen, so we got Viking Refrigerator to match with our French door oven. I like the control panel on the inside of the door of the refrigerator with the display, temperatures, and the different controls. Pacific Sales was my dealer and they were very friendly and helpful. Overall, the experience has been good. However, I was a bit disappointed with the issue of the refrigerator and it happened after a year, so it was just out of warranty. Before the Christmas break, I opened the fridge one morning and noticed it was warm. It continued to get warm and got up to about 65 in the fridge and well above freezing in the freezer. I placed a service call with a local company Pacific Sales recommended. They told me to reset the power. It didn’t really make any difference that day, then the next day, I checked again and noticed the fridge was working. I kept my eye on it and its been working ever since.

I have known about Viking Ranges growing up. Seeing them in houses, I’ve been really impressed with how they look. I’ve always wanted a Viking range and I did not know they also had a free-standing fridge that was huge. But, the free dishwasher was the main thing as to why I went with them over other companies. The Viking guy had to come up because we are at a different elevation, so he had to do something. When you turn it on underneath, it takes a little while to light up and I didn’t even notice that but he noticed it. Nevertheless, it looks beautiful and everything that we’ve put in it has been awesome so far. Also, the rep I dealt with was great. I knew what I wanted so she didn’t have to do too much. However, as soon as the first range was delivered, it was all banged up. The lady had it exchanged out within a week and really helped me out with those little things.

VDB450SS - Id like to save time on writing about what is WRONG with this appliance. All I can say is that this dishwasher has never been reliable since day one. Problems are various. We have to spend so much time and money on fixing it ourselves. Today will be my last attempt to try to make it work. Theres no help or customer service from Viking company, other than youre out of warranty and luck!. I would never buy or recommend anyone to buy anything from Viking. I am surprised that they are not already out of business.

Im a fireman and we have professional restaurant quality ranges so Im familiar with Viking. I like the style, quality and price of my Viking range. It needed a little bit of adjustment and thats about it. I also like the fact that it allows to heat up the pots, and the oven heats up really well so its very efficient. The dealer and delivery crew were great. And the service person has been here to look at it for a couple of issues. It was perfect. Overall, I got a good product for the money I paid and the individuals there at Viking really tried to help me when I called them up with an issue. I also have a Viking refrigerator and Ive had to live with two dings in its door for about four weeks. But theyre willing to help me because the doors have to be made and theyre replacing them. I have no problem with that but it is kind of an inconvenience when I spent $5,000 on the refrigerator. Its not cheap.

On 1/6/2005, I purchased a Viking 36 inch free standing range model VDSC3656BSS dual fuel, 6 gas burners open face, and a single electric convection oven costing approximately $7,000. This oven had no frills, no electronic digital displays, just a good basic heavy duty range. This was a major investment in a kitchen appliance for our 7th new home. My husband was very resistant to making that type of investment, but I stated it’s a “Viking” and very dependable. The 6 gas burners were great (and still function) and the electric oven (although was running cooler than other cheaper oven and had to increase the temperature settings by 25 degrees to achieve correct temperature) functioned. That was up until 3/8/13 when the electric oven failed; the heating elements will not get hot.The oven on light turns on, the interior light turns on and the electric convection fans work but no heat to both (top and bottom) oven elements. On 3/11/13, a repairman was out and identified the defective part, the oven control (not the thermostat or the elements). The power is getting to the control but not passing through. The part was ordered the same day. There have been several follow up calls with the parts distributor. As of 4/9/13, there is still no replacement part. Both the repairman (a certified Viking repairman who has worked on Viking ranges for over 10 years) and I have been searching the internet and warehouses for this part.I emailed Viking, no response to the emails. I called Viking customer support and related the repair issues specifically noting the lack of (availability of) a replacement part and asked if there is a problem with this range. Viking stated that there is no recall or safety notices for this range and provided a name and phone number of a parts distributor. I forwarded this information to my repairman; however to date, 4/9/13, no replacement part.From internet blogs, this particular model with an electric oven (no heat to elements) is a common repair problem resulting in down time anywhere from 6 weeks to 6 months. Imagine a restaurant with a Viking range that is out of use for 6 weeks to 6 months! I am an individual who loves to cook and bake; Viking is breaking my heart! Okay, so the range is out for a month, I shouldnt complain compared to others out 6 months. However, an extended outage of any duration is not acceptable for professional ranges. A cheap range can be fixed generally the same week it is serviced, arent expensive ranges deserving of something much faster than 1-6 months?So what do I do with a $7,000 paper weight? I find it extremely difficult to recommend a “Viking” range. As of my posting today, the Consumer Affairs website has 266 complaints about Viking, numerous ones similar to mine. Is anyone considering a class action suit on this particular model for this particular repair problem? Maybe that would get some attention! In any event, the oven is down and out for the count. Next stop might be the scrap metal dealer! Viking what happened to you?

Wish I had never chosen Viking for my kitchen, huge mistake. The dishwasher is worse than a cheap $300 Maytag. Its broke down 3 times in 4 years, even when it worked it was junk, didnt even dry dishes. My advice, buy a KitchenAid or Bosch for your appliance. Youll be sorry if you choose Viking. They dont stand behind their products and its costly to fix anything. I wouldnt be surprised if they go out of business soon.

The Viking refrigerator was in the home when we purchased it, and were now on our third fridge. The first one stopped working. I contacted Trail Appliances where it was purchased and they ignored me. So then, I had to contact Viking directly in Quebec, which is Brigade, and they advised me that the fridge was unrepairable. So then, we waited three months and then we got a new one. After that, our second fridge lasted 23 months, and then it started to melt and the housing cracked. So, I phoned Viking again and they sent a service guy out. This took a couple of weeks, which is a joke, because they dont have anybody locally that knows what to do. So, I waited another couple of weeks for those guys who said that the second fridge was also unrepairable. So, all in all, weve waited almost four months without a fridge because there wasnt one available in North America. Then we were away for a couple of months, and now weve come back. We got our third fridge just before we left, and we turned it on when we got home here a couple of weeks back. But this third fridge never shuts off, so theres another problem with it. I havent phoned Viking yet because Im at my wits end with it. The customer service reps were responsive and the fellow thats in charge of their marketing, Daniel, was quite good and does everything in his power, but this issue with the Viking refrigerator is so screwed up that its just unbelievable.

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

My Viking Range was in the home when I bought it. The stove is fantastic except when you need something repaired, it takes them forever. The handle fell off so the whole door had to be replaced. The stove was under warranty and Viking responded quickly but it was hard to get the repairs done. My electric door is on backorder and when I asked them about how long the backorder was gonna be, no one could tell me anything. It was a breakdown in communication and they won’t give me the actual number of the Viking warehouse. I can call Viking customer service but I cannot get Viking warehouse to find out where they were gonna ship or when I could expect to get it. That has been going on for three to four weeks and it’s way too long for the price that I pay for. I cook every day and I love the way the range cooks but it’s all a racket because the stuff should not even be falling apart like this. I couldn’t even use my oven. I can use the stove but I can’t risk making the door work because the glass may actually fall. I knew about Viking before I moved into my home. It is a good brand but it’s way too expensive what I happen to go through for repairs. I also have a Viking refrigerator and the handle came off. They said they would have to replace the whole door for $500 and that part was no longer under warranty. So we Gorilla glued the handle back on and it was pretty good. Viking does what they’re supposed to do but when I need a repair, it’s awful.

I had a Viking stove for 30 years and I like the Viking company as a whole. I wanted to try the Viking refrigerator and I never had one before, so I purchased one. The quality is good but Im not as happy as I thought I would be with it. It has some things that dont work very well. For instance, the ice maker is defective. Every time I open the freezer, ice cubes get out on the floor. So the refrigerator is not the best and Viking could have done better. I should have bought another one. Id also tell my friends that its good but they should check others. Other than that, I bought a Viking barbecue and it came defective as well. I had to call the Viking service but I also have to work and its not that easy to do these things.

Our Viking Professional Kitchen included an under counter bar fridge. It worked for less than a month before needing repairs. About every three months after that, it would suddenly just stop working. Parts for repair would take up to a month and a half. I tried talking to Viking but they would not accept that this product was a lemon and maintained that it was covered by warranty (so why should I complain). They didnt get the issue was that we paid way more for a high-end product that worked for only a few months total out of the first year. It has been repaired a half dozen times now (appears to be a poorly designed electronics control - not a compressor).Fortunately, we purchased extended warranty as the same problem has occurred again. Once again, its a month or more waiting for parts. Our Extended warranty is over this fall. If something goes wrong after that, then we are on our own. I will toss it and buy another brand. No problem with any other Viking products, but based on the terrible Viking corporate response, I would not buy from them again. Wolf /Sub-Zero is a better combination if you are springing for high-end appliances.

One of my friends bought a house that had a Viking Range and I was out of a range for three months because I couldn’t find anything I wanted, so I researched Viking. The people that installed the stove was fantastic and it’s a rarity now to find that anywhere. They were Justin and John and it was called Bald Eagle Delivery & Home Service. They were a father-son team and they were incredible. They worked together very well. I live up in the mountains of Colorado and I can’t get anybody out here to do anything. I got the stoves that are 410 pounds, the smallest one, and they took their time, installed it correctly and showed us how to use it. The overall experience was amazing. As opposed to going to Sears, Lowe’s and Home Depot, I won’t go to any other place but Mountain High Appliance in Colorado Springs because the service was good. We’ve had four ranges in the 20 years that we’ve lived in this house and they keep going out. My husband did not want me to get a Viking Range because of the expense, but I told him that I was getting it. The roll-out trays inside the oven are great. I love the cooking experience, having a propane range and the fact that the oven is electric. I got the dual range and I just cooked the most beautiful rhubarb strawberry pie yesterday. It was wonderful. I love Viking Ranges.

The house I bought came with a Viking range already installed, and I like it in general. It’s got a few years on it and it wasn’t under warranty anymore. I’ve had nice, quality ranges so far in my life, and the Viking range is really good too. But I had to have service on it because of issues with the door not being aligned right. The person that fixed it knew what he was doing and treated me well. He gave me good information and did what he could to remedy the issue, so I was pleased with that. He was nice and did a good job, and I would call him again if I had any more issues. The range is mostly fixed but not perfect, so I’m a little disappointed but not heartbroken. I wish it had a little bit more durability, but otherwise, its all good.

I’ve known of the Viking brand off and on for years. We were getting ready to renovate our kitchen and I like Vikings brand reputation. Plus there was a really good package deal that the store offered, in which we would get either a microwave or a dishwasher for free. The reps at this store were also knowledgeable overall and very accommodating. We’ve only had the range installed and working for about two and a half weeks and we really love it so far. It’s fast and very powerful. If you can afford Viking and are considering it, you should definitely get it.

We have a 40-inch wide Viking refrigerator. I got it through a deal wherein I had to spend a certain amount and when I did, we also got a dishwasher for free. So far, the new fridge has been fine.

We bought a bunch of brand new appliances, and Ive had an issue with just about everything not quite working the way its supposed to. But weve had to get service and got the warranty worked on about every piece of equipment that we purchased. With the refrigerator, the freezer was frosting up. It had something to do with the heating unit or defrosting unit of the freezer. They replaced it and now its working. We love the Viking refrigerator. Its nice, big and awesome.

I love all three of my appliances from Vikings: the fridge, stovetop, and dishwasher. I would absolutely buy Vikings because theyre very reliable and sturdy. Im very happy with the dishwasher. So far, Ive only had it a couple of days. It was on sale and half price so I said that Id have that.

We purchased a Viking range and it says it includes a boiler pan. We called the company we purchased it from and said the boiler pan is listed as part of what we shouldve received and we didnt receive it. They said theyd get us one, but its gonna be a while. I just got an email this morning that said itll be three to five weeks. We got a nice, new stove. Its great. Were enjoying the range, and we cant boil. We paid a lot of money for it and expected better service than this. It seems like were kinda getting the runaround. Someone should just take customer service seriously and send us a boiler pan.

Viking makes a professional line of stoves that are great for a home kitchen. You can cook using large pots, grill, have a convection oven, etc. I love the variation of btus for the burners. They have a large selection of stove and drop-in stovetops to choose from and they are built in the United States.

Purchased a complete kitchen full of Viking professional series products in 2008. In 2011 the microwave quit working. In 2011 the stove top igniters are always trying to light a lit stove. 2011, dishwasher spray arm fell off (plastic broke). Ongoing is my fridge freezer side by side. Too warm on top but frozen veggies in the crisper. The oven always seems to take a little longer to get to temp then in 2014 would never get to temp. Have called the Authorized Viking distributor and have always been transferred around. I have been pushed to an authorized repair company and been fleeced for labor and materials. Dealer came out for dishwasher and after talking on the phone for an hour told me it would be over $500 to fix. I paid him for the service call and found the part online, and put it in myself. Took the microwave out and just bought a GE. No one wanted to work on the micro. Pulled the oven out of the wall, called the technician and he came out to troubleshoot. Told me the lower element was out. He quoted me over $550 to fix when the part came in within the next few weeks. I paid him the 140 for the trip charge and service call and found the element online for 111. I put it in myself. An absolute hassle and this is unacceptable for appliances that are supposed to be top of the line. Never, I mean never... NEVER will I ever buy another Viking product. Pure 100% crap. I have a mother in law apartment that does not have a single Viking product. Never have issues. I have Kohler throughout the main house. Hardly ever an issue. If there is one, I talk to KOHLER and they send me what it takes to fix. I cannot wait to remodel my kitchen!!!

We were shopping around and looked at Viking. We looked at the outside and the description on the panel but didnt do research. We also compared and heard about the Viking reputation. We thought that Viking was a high-quality product so we bought the refrigerator and dishwasher. Surprisingly, there were minor problems all along so we kept calling the service. We were a little disappointed because our old kitchen had a custom built-in refrigerator work 23 years and never had a problem before it broke down. The Viking refrigerator door could not close properly because a mullion glide did not fit. The problem did not occur after the first service and the second service occurred this afternoon where the rep was very courteous and knowledgeable. The servicemen delivered and it seems working now.

I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.

I will never but another Viking appliance. Our Viking appliances are also 6 years old. We have $30,000 Viking appliances in our kitchen. They are six years old. Three years ago the refrigerator/freezer leaked water all over the hardwood floor, causing considerable damage. Last fall, our closed system failed (the compressor and entire cooling system - a repair costing more than $2000). At the time, Viking told me that a failed closed system is not unusual for the age of our refrigerator! It sounded ludicrous to me, but because that “piece of junk” matched everything else in my kitchen, I sucked it up and spent the money to repair the refrigerator.Then two weeks after the closed system was replaced, Viking sent notice about a hinge recall, claiming the door could fall off. I did not see anything wrong with my refrigerator door hinges, but I called Viking and was strongly urged to replace the door hinge. Immediately, after replacing the hinge there was a significant problem. Now, the door does not close properly. Lo and behold, six weeks later, at the end of 2011, Viking issued a second hinge recall and this time offered customers a reduced price of $4470 ($4100 plus tax) to buy a new Viking refrigerator. I contacted Viking’s customer service immediately because I wanted to know if Viking was willing to reduce the replacement cost of a new refrigerator to help compensate me for the major repair I just incurred.After 3 months of phone calls and emails waiting for Viking to respond to my request, I finally sat on hold for 20 minutes waiting for a customer service representative (I use this term loosely) who was authorized to help. I explained the fact that I was willing to replace my refrigerator if the cost was truly $4500; but since I just spent more than $2000 on repairs, this new replacement refrigerator would effectively cost me $6500. I asked if Viking would be willing to reduce the replacement cost in any way. I was told, No, the price you have is the price youll pay. I inquired why Viking had not made this replacement offer when my closed system failed before I sunk $2000 into this refrigerator just 3 months prior. I was told that was beside the point and I could take the offer or not, but there is nothing more Viking will do. I advise anyone and everyone who has not already made the purchase: dont buy Viking! This is a mediocre refrigerator, but their customer service is by far the worst and most insulting I have encountered. Yes, I will be buying a Sub-Zero to replace this piece of junk and use a front panel to match my other graphite grey appliances. Note: For others with graphite grey appliances, I have found an Italian laminate by Abet Laminati that matches perfectly (879 Colorpact-sei is thicker than the regular product). I have had a test door made up to be sure it is a perfect match.

The Viking refrigerator came with the house when I bought it. Its quality has been fine but the ice machine stopped working and the house is only two years old. I contacted the customer service team about it and so far, we haven’t gotten the parts and it’s been over two weeks. All the features are fine but it takes a long time before Viking sends out the parts.

We saw the Viking range at Ferguson and there was a cardboard on display when we bought it that said that there was a temperature probe but Viking has discontinued that and didn’t think it was a good idea to update their literature. Even on the literature with the new unit that we got, it was still mentioning that same thing but we can’t use it because there’s no connection for it. And that is not acceptable. We bought the unit because we wanna have something that we could check the temperature of what’s cooking in the oven with and now we don’t have anything. I’ve asked them to get back on me and the representative for the area here hasn’t yet. I need to have a way to get temperatures inside the oven and I was expecting to have what I paid for or what was on the information that was on the oven.Then, we had a unit that was defective when we got it so we got that returned. The new unit seems to function better. When we’re cooking, it has enough power, which is good. We like the 23,000 BTU burners. The center, when we can get it enough to click on most of the burners, is good and that works well. The broil works really well in the oven but the bake doesn’t work really well. And the convection seems to be working okay, although we haven’t figured out the differences yet of the true con and the regular con.But we are still having issues with the burners, which click at low intensity when you have a hot pan and so on. The response I got from one tech was that the gas pressure was not okay, which is not true, and it is not due to the pressure line. I talked about it with the person that came in and installed the line. We put a new pressure regulator and so on because of the new line that we had to build in for this and that is working fine. We’re also having issues with the bake mode where the top element seems to be heating way too much than what would be expected. We can’t put anything on the top or close the top shelves because otherwise, everything burns on bake where we don’t mean to use convection. We were hoping that there would be an adjustment that can decrease the temperature on the top element on the bake. No one came back to us on that. We’re still waiting for these things.Also, when we got the unit, the convection fan was loosened during transportation. When we started the convection, the convection would rattle like its helix was touching metal or whatever. The tech took the housing off and tightened up the convection fan screws. That took care of that and it hasn’t happened since the technician came.The unit is beautiful when you buy it but as soon as we start using it, the copper pots of the burners are extremely difficult to clean. As soon as something falls on it, it kinda stains. We’ve tried all the tricks that they have in their manual including the ammonia and some salt but that still leaves stains. Also, the base of the burners is already coming off after we cleaned them three times and that also was a big disappointment. The choice of the material to cover this is probably not the best. We bought this semi-commercial unit because we cook a lot and the durability is not what I expected for $12,000. The people that we bought it at advised us against buying it because of the issue that they had. And we went away and bought it because we figured Viking has been trying to face these problems for some years and they must have seen the problems. But they clearly haven’t.

Viking went well with the house I was remodeling. We replaced a pretty old refrigerator, and I like Viking better. I also like the temperature control feature. But the dealer and the delivery company were jerks. They were just opportunistic and cutthroat. Their business practices were if you don’t say something, its your fault for not asking and you got it. Basically, the kind of person Id never recommend to deal with again. I told the delivery company, “Typically, bring a small van cause you cant get up of my drive way.” The idea was to get the van, instead of a 40-foot or 24-foot semi tractor trailer. And they said it was my fault.They refused to redeliver it, so I called the people who sold it to me and said, “Hey, this is crazy. I told you ahead to have a small van, and the delivery company that you paid to do it is refusing. They said not only theyre not gonna help me, but if I didn’t pick it up in the next two days, they were gonna start charging me for storage.” They pointed the contract clause and said that it has to be deliverable by a full size truck. It didn’t matter if I said something on the phone to them. The contract clause specifically go down the detail, black and white and I was at fault. Therefore, they were not gonna help me. So its pretty bad. But we managed to get it home because my nephew had a pickup truck, so we picked it up. I bought every single Viking thing in my house online from different places, but this is the first time Ive had that problem. Ive never had any problem with the equipment itself. Viking itself is fine, but everybody else did a bad job.

Viking has a long history, good quality, and beauty, so we decided to get a range, and it is superb and beautiful. My wife is in love with it, so’ I’m very jealous of it. We like how it cooks. It’s so even, and it doesn’t need much gas on it. So, it’s a very nice cooking experience. I’m very satisfied with the range. However, I would like to add a thermometer in the oven because we don’t know what the temperature is. We had an electric oven before, and we set it up to a certain temperature and that will do it. However, it is a different experience with gas. So, I dont see a reason why they shouldnt put a thermometer on it. Other than that, the range is very good. And their representatives were wonderful and supportive.

My Viking range cooks great and very fast, too. Its a beautiful appliance however, I don’t believe theres a timer on this thing to time anything. I don’t like the fact that when I turn on the oven, theres a blue light that comes on but theres no signal that says when its gotten to the proper heat where the blue light goes out. And I have to be basically sitting on top of it to know the proper heat. Ive had other ovens that will beep when they’ve hit the right temperature. The other thing I don’t like is the ergonomics of it because I have to bend over to read the dials to see where theyre at because my particular range has a little bit of an overhang to it and the dials are underneath it. That’s a very minor thing but an important one to me.

Our business is residential remodeling. In 2006 we remodeled our home and spent extra money on Viking appliances (double ovens, cooktop and microwave), because of their previous reputation and because clients often look at our kitchen. Weve had issues with each of the Viking appliances, but weve had the most complaints with the ovens from the beginning. They take a long time to heat up and the bottom oven does not heat up as well as the top one. The broil function is ridiculous because there is no prop on the door to leave it slightly open when broiling, so the oven gets too hot and turns off the broiler and my steak doesnt cook properly unless I leave the door completely open to keep the top coil hot. A couple years ago the clock went out on the oven and when we tried to have it repaired we found the part had been discontinued after only 7 years. I havent been able to find an aftermarket part so my self-clean and timed baking are virtually gone. When spending extra for high end appliances, I expect them to function properly and to last and to be able to find parts for them for at least 10-12 years. Ive tried on different occasions to contact Viking, but have gotten nowhere. I know appliances dont last as long as they used to, but to quit providing parts on appliances after 6 or 7 years seems ridiculous in the customer service world. I dont recommend Viking to any of my clients.

My Viking range that was purchased in 2005 has never worked properly and I have had numerous service calls. Most recently, the burner bases have been misfiring and was told by an authorized Viking repairman that about 3 years ago Viking updated the burner bases due to a design flaw! When I called Bonnie at Viking customer service to question why had Viking owners not been informed of this design flaw, she said it was just an updated equipment and they could not contact all their customers. Funny how automotive companies can contact all their customers. Viking should had issued a recall!

I bought this bottom freezer french doors 36 counter depth refrigerator 19 months ago and the freezer is icing up every few months. Its a total disaster and I am tired of constantly having to throw away food to unfreeze it. Once I spend hours doing it, things get back to normal for a month or so and then the cycle repeats. Its incredibly annoying and standard manufacturer warranty is expired after a year. Really bad product, you dont expect this from a newer fridge, especially Viking. Not living up to its name at all.

We purchase all Viking kitchen appliances. Every item ref, range, dishwasher and latest microwave had immediate service issues. We have still to get a working microwave now - seven months and still waiting. Do not consider Viking in your remodeling. The appliance only look good... absolute junk with a service department ready to say nothing and do nothing. Save yourselves the nightmare, buy anything else.

The product (Viking VGIC 3054BSS gas range) was flawed from the day it was delivered. Factory installed one natural gas orifice and one LPG orifice. This company has no regard for its owner base. Try calling to ask for technical information: its basically, Go to hell, we dont care if it doesnt make us money. There is nothing that would make me want to recommend any product from Viking. Frankly, I think either FTC or CPSC should investigate. Who owns this company and what in the world makes them think they can stiff owners the way they do?