I purchased a Viking range a few years ago. Two of the stove top burners have stopped working. The replacement boards to fix problem are $1200.00 just for the parts, and Viking cannot guarantee they will work, AND they will not let us return parts if they dont work. I would NOT buy these overpriced, underperforming units again.

Our Viking refrigerator was fine.

We have absolutely loved the Viking range. Its not on the top of somebodys list to buy an appliance for $7,000 but we are very happy with it and hope we never have to buy another one.

We purchased a Series 3, 30, gas, self-cleaning range. I installed it about 3 months ago. The first thing I noticed was that the way it was attached to the pallet, caused the unit to slide forward on the pallet. The plant installed an oak rail in the top center of the pallet. The front end of this rail dented the stainless steel front skirt. Its not a bad bend but you will notice that it is no longer straight. Recently after cooking many dinners on it, you cant get a really low flame for simmering on any burner. I never had this problem with my low-end GE.I also have noticed that on occasion the back small burner will not light, and must be tried several times. The most disturbing issue is when any top burner is on, low or medium, and you open the oven door, the flame on the burner want to go out, or does go out then re-lights itself. Not good! Also after cooking on the top stove area, any drops of water that might splash out of a pot, cannot be allowed to dry, next to a hot burner, or a permanent awful looking mark will mar the cooktop. It is not removable. All of these problems should not be attached to a $5000 range.

We had Viking range many years ago in our other home. We purchased again and when I got the oven, three months later, it stopped working. So I called the distributor that I bought it from and they contacted Viking and got the approval for warranty repair. Then they had a local service company contact me to take care of the problem. The contractors were fine. The issue with the Viking oven is that the hinges were either the wrong hinges or installed improperly. The oven did not close and stay closed. So during baking, it would overheat and a safety feature would kick in and turn the oven off. It was disappointing to have an oven that we had thought was really a good product, come and basically stop working, not being usable within three months. The service repairman replaced two parts that he thought were temperature-related. But it turned out that it was the door not staying closed that was causing the oven to malfunction. Its working fine now that the door stays closed. I like the range itself now that it works.

I got my first Viking for its name brand. The range is okay but for the price, I thought it was gonna be better. I probably could have gotten more features in a different brand. I got the plain Jane Viking range and it doesn’t do much of anything. When the striker on the oven comes on, it’s kinda loud. My contractor has a Viking and when I asked him about it, he said that they tend to do that. I was kinda concerned about that. Other than that, the quality seems to be fine and the range seems to be working fine as well. The burners are very even.

There have still been some installation problems, but we’re working on it. The range does not sit all the way in because the gas hookup isn’t compatible with a spec home. So theres a three-inch gap between the range and the wall. We were told by Nebraska Furniture Mart, which is where we bought the range, that we needed to get an L joint to connect it and push it further back. But they havent been able to do that. Theyve given us absolutely no guidance in what to do about it now. Changing it from a connector that comes up through the floor is simply not an option. According to our builder, its not usual to put the gas line through the floor. It’s usual to put it through the wall because ranges normally have a dead space at the bottom. Apparently, Viking does not. It’s not my first Viking, so I dont know why it never happened before. Nebraska Furniture Mart has been zero help. So we’re working with our builder to see what we can do. The range is not flushed against the wall. So when the automatic fan comes on, it vibrates like crazy. We’ve built several houses and we’ve had Viking range before. We like it and it’s a good range. We’ve never had any problems with the actual functioning of the range.

We just got a range that we knew had worked for many years. Theyre a little expensive, but the quality is excellent, so it may be worth it. One time, we were doing routine cleaning and it was very dark in there even with the light on. I turned the flashlight and I could see that there was a scratch. For the price-point we paid, it shouldnt be scratched already. Its a year old. I called somebody and he took all my information. He said that they would call me to set up a person to come take a look at it and nobody followed up with that. That was two months ago. But then I like all of this range. Its very easy to clean, and the heat is very easy to control.

One year into our viking kitchen we have been completely satisfied with the gas range top, French door oven, warming drawer and microwave. Everything has worked first rate. We would recommend to anyone looking for a high end appliance.

We were looking for refrigerators when remodeling our kitchen, and I liked the inside of the Viking. I wish I hadnt picked Viking though. After 12 years, we had to replace the refrigerator. We have the double that are side by side, which was extremely expensive in replacing it. And now, its been double the price. So, I dont have good feelings about Viking. I would never buy it again. We paid to have it fixed once or twice, which was very expensive. I had found the quality to be very poor.There was something wrong with our freezer door, which the freezer mechanism has already been replaced as well at great expense. I complained immediately about the refrigerator when it was put in. It should have been replaced. The door was faulty. I was put through so many hoops. We finally gave up. That door should have been replaced from the beginning, and then we wouldnt have had this problem. They wanted to charge us $600 to come out to look at it before they even replaced it after we had already spent money and had it evaluated by somebody they approved of. They were charging us again. They should come and take both of the refrigerator and freezer out and replace them. Im very unimpressed. Im disappointed with Viking refrigerator and freezers.

I started my degree in design and have always been very into design, form, function and how things look. I go through all the magazines and when I saw Viking the first time, I thought I wanted those in my home. One of the main reasons I loved the Viking is because it’s very simple, the lines are very sleek, and elegant. I went to an appliance dealer in Spokane, Washington and the salesman showed me all of the appliances. Wolf is a little intense for me. Six months later, we had to hone in on what we were gonna put in the house and so we went to that dealership in Bend, Oregon. I kept bringing Viking up and the rep kept taking me away from it. He said the brand doesnt update and doesnt have anything new and fancy with their machine. But thats why I want it. I don’t want anything fancy. There’s not even a clock on my stove. First I was kind of taken aback and I thought, “Oh, I have to use my own timer.” Now that I’ve used it, it’s what I love about it. There’s none of those pieces that often have problems down the road. The temperature is very true to the dial. I have a thermostat in there and when I put it on 350 and I wait 30 minutes, it’s at 350. The refrigerator doesn’t have the water feature that a lot of refrigerators have. When I open it up, it’s incredibly bright and it’s like the heavens open up. You just see everything. I’ve noticed that I can also keep vegetables or fruits in the compartment for a longer period of time than I’ve been able to in the past. It’s interesting how many people have come in to look at the house and they’ve all made comments on Viking. It just works so well and accentuates everything else that is in this kitchen.

I like Vikings refrigerator and its use of space. But Im not crazy about the bottom drawer. Many times when I would open it, the sliding drawers would get stuck. The baskets would move and then everything would get crushed. But other than that, everythings good and I would recommend it.

We replaced the Viking refrigerator that had gone bad after about 15 years or so. We have Viking appliances in the kitchen and wanted to stay with them so we got from them the new fridge that’s quiet, well-designed and very functional. I like its LED lighting too. We bought the fridge through the plumbing supply place, Grand Junction, Colorado. Theyve been great there and do a nice job but it was a little bit of a hassle getting it installed because they don’t do installation so I had to get a secondary couple of guys to come in and help me install it. Other than that, I had a very positive experience with them and everything went fine.

The Viking is the first built-in refrigerator I have ever had. I am very happy with the way the interior is designed. Everything functions well in the refrigerator portion. I do however find it is a bit difficult to take apart and clean. The exterior door does not open wide enough to remove the bins and shelves easily. It is hard to maneuver. I am also happy having the freezer on the bottom. It makes it very easy to use.I have had no problems with the refrigerator however I had a very severe problem with the freezer. For some reason the small drain where the defrost water cycles got clogged up. This I think is quite difficult to do as it is behind a whole plastic wall. But it happened and the freezer froze full of ice and the door would not open. It was a total mess. The service man who repaired the freezer said that the Viking factory does not install a small part in the drains that would have alleviated this problem because of the fact that then the refrigerator would no longer have the economy rating it has. I do not know if this is a true statement or not but it was what I was told. I want to say that fortunately this occurred three days before the three-year warranty expired as it was an extremely expensive repair.

Ive spent almost $1500 repairing a $2300 Viking oven, and its broken again. The last repairman said he thought the previous repairman (Bobby Dollar Appliance) crossed several wires and that it might not be repairable. Ive tried to contact Viking about selling me another oven at a wholesale price, but they are ignoring my emails. I will only buy Viking again if they sell me one at wholesale.

Our Viking range is great. We know how good they are and how well theyre made. We like the simplicity of it. The only thing was that one of the grills didnt light up, so I had to have somebody come over and look at it. A piece was just disconnected and it was a pretty easy fix. They did a great job.

I have had friends who’ve had Viking and Im in the design/decorating business so Im familiar with them. Everything so far is good. When I first bought a Viking, there was a hitch with the broiler but they came out and the lighter thing in there was defective so they swapped that out and it seems to be working. I love my stove and my ovens. What I have baked in there has been amazing. Its quite a machine.

I bought a refrigerator and a freezer from Viking Refrigerators because of their reputation. My favorite feature is the built-in lock. However, Im not satisfied with them because of the issues that were having and theyre coming tomorrow to fix them. The drain at the bottom of the refrigerator doesn’t drain correctly so it fills up with water inside below the meat compartment and sometimes it runs onto the floor. On the freezer, were having an issue with the icemaker. The service was the only contact I had with them. Our conversation went fine but the only problem was that Im in a rural area. I had to wait six weeks for them to come over to where this was located to do service. That part has been a bit of a hassle. It was frustrating just because of the service issue.

Viking Refrigerators quality is good. However, the freezer was broken a couple of months ago. So the whole thing just freezes. We called for service and the technician showed up the next day and fixed it. For two years that Ive had it, my experience with them has been good.

Our Viking microwave oven stopped working and the parts took over two weeks to come into the warranty service company. That part arrived broken (or the service man broke it) and we waited another three weeks for the part to arrive. The part was in stock according to the Viking parts rep, so that delay is not acceptable. The functioning of both the microwave and oven are fine not great (cant use timer on microwave if its heating something and its unclear when the oven has reached the desired preheat temperature). All these issues make it highly doubtful wed purchase or recommend Viking again.

I liked the actual look of the Viking. Its the commercial look that I wanted for my kitchen. I was redoing my kitchen. I love the quality of my Viking. Its great. Its really nice that its just like an old-school type. You turn the knob and it goes on. Theres no timer. Its very simple. I didnt realize it until I brought it in the house because I was used to the oven, but I do like it very much. Its very easy to clean.

I have a Viking stove that Ive been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldnt wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesnt shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadnt worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. Im not pleased.

Bought a brand newly built house with all new Viking appliances. The first week we owned the house, the doors on the appliance needed to be repaired. Then we had an electric short due to the range needing to be required. Approximately after 1 month of ownership, the defroster in the freezer died causing the refrigerator to shut down. We had to manually defrost the freezer every day for over a week before we had a functioning refrigerator. In August, 6 months after installation, the lights in the freezer stopped working. 3 months later, 4 service calls later, we were told the lights couldnt be repaired. Even heard the Viking tech tell the service guy on the phone there was nothing more he could do. Oh yeah, sometime between August and Nov, the ice maker died. So we have a very expensive attractive piece of garbage that isnt as good as our LG that was less than 1/3 the cost. We would like a refund in order to purchase a different appliance but do not expect that. A replacement is being requested.

We bought a house that needed to be updated and remodeled. We decided that the one thing we would splurge on was kitchen appliances. We purchased a range, hood, and dishwasher from Viking. From the moment we began the install, we were disappointed at every turn. For starters, the company sent the wrong metal bracket that attaches to the underside of the hood where the exhaust pipe attaches. It took them THREE MONTHS and three tries to send the right piece!The woman who answered the phone at Viking was useless and it took my husband days to of calling to get someone who could answer questions on the other end of the phone. When they sent the first replacement piece, we called the installer and had to pay him even though he couldnt finish the install because it was the wrong piece. When the right part finally arrived we had to take the hood down and start all over again. The customer support? As far as Im concerned it was nearly nonexistent. The oven itself doesnt seem to be regulated properly. On a 350 degree setting, baked goods bake too fast or burn. Im 62 and Ive baked all my life. Its not me, its the oven. And trying to slowly simmer on the stove-top? FORGET IT! Everything boils away. The dishwasher is another story. It was part of a package deal and now I know why they were practically giving it away. I have two college degrees and I cant make this thing operate properly. No matter what I press when I open it after a cycle everything is wet. The other night my husband started the cycle before we went to bed. When I woke up in the morning it was STILL RUNNING. I am so disillusioned with the products but even more so with the VIKING Company itself. I would never recommend this company to anyone. AT these prices one would expect consumer service to be stellar. Instead I felt as if they resented our calls. SHAME ON YOU VIKING. I was so happy when the appliances arrived. Now Im thinking of selling them.

Stephen and I purchased a Viking kitchen package and the 5 year warranty in October 2010. We spent over $16,000.00 on your kitchen package. When the Viking range arrived we were extremely disappointed to discover the range rear panel exhaust fan was broke. Since then we have had repeated calls to the repair company for the same problem never to be resolved. The oven shuts off in the middle of cooking when at 425 degrees. The range will not go on until it cools down after 30-45 minutes. After the oven is turned off it makes a terrible loud noise. Our warranty has ran out and I will not pay out of pocket for repairs. That have been occurring since day one. I want my oven repaired as soon as possible. If no repair can be done then I would like a new range that works!This was November 2015, still have not received the fan. Range is still not working. Called repair center over and over they have not received the part and Viking does not answer the phone or call back after leaving messages. Viking has never back these products or been concern with our problems. We had many issues and repairs. Range is not used daily, should not have all these issues. Advise anyone looking at their products should take the time to educate their self on Viking issues. Sales man talk us out of Wolf and subzero. I should of stay with my first choice. Seem Viking dont care about your post seeing all the complaints listed. I wanted to leave no stars but I had to leave one before it would post.

Our Viking range is an older one and has got black porcelain. I dont like that and I rather it be all stainless. Weve gotten some things replaced on it such as the black cover on the range top. Right now, the door springs are broken and the techs are coming tomorrow to fix them. It took way too long to order the parts. I called in June and I still dont have an oven. I have the professional series and I thought it would have been bigger. But I got just a regular sized cookie sheet and it almost scraped the walls of the oven because of the way they have the handles on the edges. I have to get rid of that now and get smaller ones.

Ive always looked at Viking over the years and said it looks really cool. Our range looks so powerful and it performs great. We went from a Profile GE, something that was 15 years old, to this. Its fantastic and we love it.

We installed all Viking appliances when we built our home. Thinking we had made a great decision on a high end appliance line. It has been very frustrating dealing with these appliances. The dishwasher stopped working and it was more to have it fixed than to purchase a new one. The double ovens have been running 75 degrees high after a year. After many expensive service calls they still are not fixed. The double sided refrigerator has been replaced once and the current refrigerator freezes food that is in certain areas of the refrigerator as well as we cannot regulate the temperature in the freezer, causes food to thaw. We have had many expensive service calls with no success in resolving this very frustrating problem. Viking appliances are beautiful but there is obviously a serious problem with their products.

Weve had an okay with our Viking range, but the oven temperatures tend to fluctuate pretty wildly.

I bought a $8,500 Viking Refrigerator in late 2004. When I started having problems in 2017, I called the only appliance repair in Fredericksburg, VA for Viking. They arrived and charged $90 and told me to plug the fridge in after it defrosted. The repairman had taken out the basket and freezer door and took the screws with him. When I called them, they sent me an estimate for $1500. I asked them why $1500 estimate when they didnt run the diagnostics? They said that was the worst case scenario. How can anyone decide whether to repair or not if you dont know whats wrong. I called Viking customer service and they were indifferent. DONT BUY VIKING!

I never used the oven and the first time I used it blow. I call the service center in Mexico and they send a supposed technician to fix it. He charges me 2000 USD. The next thing is that he leave the oven working with no interior light and the door with a lot of scratches. Then the oven worked for 20 min and it blows again and in the blow it make a short circuit in the microwave oven so now I have a completely destroyed oven and no microwave. I call the service and they say that they dont know me and the technician is dead. Honestly I will never buy a Viking in my whole life - is a cheap product.

Viking Refrigerators was terrible. You pay $10,000 for a refrigerator so you expect it to work longer but there were problems twice. My wife tried to go to Viking’s helpline on the web and got discouraged. We finally had to call and talk to somebody to find out. Viking sent out the claim to different companies but they had to order the parts. It keeps going around looking for the correct person to call to start with. Apparently, this other company dispatches work to the company in Dallas and they sent in the information but it never got there. The lady in Dallas was very helpful, she told us who we need to call and made things happen but the backend was terrible.

Our house was on fire and we had deadlines on different things to get done. We needed the liquid propane and so instead, we got natural gas and had to do the conversion and had to get reimbursed by the dealer. It was not a pleasant experience. Our house had a Viking Range in it so we had to buy a Viking Range to replace it. However, the dealers were terrible. We went to two different places and they both wanted to sell me something that isn’t in stock. They told me, “Oh, yeah. We can get it and we’ll have it in such and such period of time.” Then they wait 24 hours or so and then called me and said, “Oh, I am sorry. We just learned that this is backordered and you’re not gonna get it until hell freezes over.” So I canceled one order with one dealer, then went to another one but they pulled the same stunt on us. But it was nice that we got an extra microwave and a 5% rebate, both offered by Viking. Also, I like the small oven and the hood.

In December of 2010, I had my kitchen remolded and bought an 8 burner, double oven Viking Pro range. When I owned a restaurant in the mid 80s we had a Viking range and I loved it. It cooked evenly and baked, roasted, broiled - fantastic. So Viking was naturally my choice. I paid around $12,000 for the range and $4,000 for the vent hood. The first year after it was installed, I did not use it much. My Mother became ill and I went to take care of her. When I started using it last year, it worked fine for a few months. Then in October of 2013, the oven started to cool down after an hour or so of cooking. Thank goodness I purchased a warranty for five years. The Viking certified repairman came out in November 3 times until a part was replaced that was recalled or so they said. The ovens and burners worked fine when the repairmen left. Two hours later, nothing worked - not even the burners which had no previous problems. Nothing would come on. Three more times repairmen come out. Finally in February, it was fixed until May when it started to do the same thing. The oven would not hold heat. Two more service trips and two months later, it was once again fixed. 10 days later after cooking and baking every day, the oven did not cook properly. My cheesecake and pies were not done in the middle and the bottom crusts were uncooked. A 3-lb chicken took 3 hours to roast and still was not hot enough to be safe to eat. A week later, the repair service is out again. Only this time he only puts his thermometer in the oven and after 30 min. says its holding temp. properly. Cant tell you how frustrated I am. I am not an amateur cook. I was a chef for 15 years and I used good ole recipes that have worked more than a thousand times in the correct time limits. Even after adding an additional hour to hour and a half baking time, pies and cakes were raw in the middle. Repair man doesnt understand it should be cooking properly. Hello, I showed him one of the pies I kept - nothing to say. Hate this oven by now. Cant understand, unless it cant work when used daily, for more than an hour. I will never buy a Viking range again. Bought my son a nice LG. Works beautifully - no problems at all.

Aside from Vikings lower price point compared to Wolf, I chose them because of the look and its known quality. I also had a great experience with the Viking dealer. They were prompt to respond and they addressed any questions that I had. I just got the range connected and so far, Ive been happy with it. I like its consistent heating feature. I’d tell my friends Viking is a great appliance brand.

Our Viking range has been really good. We did have one small problem with it very shortly after owning it. Two of the burners wouldnt light. But they quickly got us in touch with somebody to come out and replace the igniters. The person who they had come out and service it was awesome and had it fixed really quickly, but he said, “I just dont like how one of these is lighting. Its still lighting fine, but I just dont want to leave here and say it’s fixed. And then in three months, you have another problem.” So, he came out a second time, even though it was working when he left, and replaced that igniter entirely. It was great customer service from them. The only challenge with Viking is totally esthetic. The only frustrating part is that the surface below the grates are very shiny black, and theyre the ultimate dust collector if youre not keeping on top of it.

I’ve had two other Viking kitchens and I like the quality and the look of the product. The cost is a little bit high. But I like having the broiler in the oven. It’s high temp so it’s easy to cook indoors when you can’t go outside to grill. The appliance dealer was very difficult to deal with. They provided no information as to the status where my stuff was. So I actually had to get Kevin Brown, the CEO of Viking involved. Everything’s here now but if I had I not gotten Kevin involved this could’ve gone on forever. The customer service of Viking and the inside sales manager did a fabulous job at pulling us out of the ditch. Viking itself handled themselves very well. And I would tell a friend to give Viking Ranges a shot. It’s a good product,

I bought my first Viking Professional eight years ago for aesthetic purposes and alleged reliability. Unfortunately, the freezer section broke down five years into it and I subsequently had to pay $1,000 to get that fixed. Where I am now, all of the built-ins of the Viking Professional line were already installed when I got here and six months into using it, one of the the refrigerator sections broke down even though my freezer section was cooling. I had not registered my refrigerator, but the customer service center expedited the service and the authorization code to the local service center so that we could address it quickly. Luckily, the repair guy had the part on hand or I would have been sitting without a refrigerator for a week or two if he had to order it. But he told me that he has seen this before with all the built-ins. The one that I have retails for $12,000 and if Im paying top of the line for the Viking Professional line, I expect some type of reliability. So Im a little disappointed. They probably didn’t engineer a certain piece correctly and in the manufacturing world, that may cause the piece to break down sooner rather than later or stop functioning the way it needs to.I have friends who use Sub-Zero, which has a price point thats a little higher, and I have other friends who have Wolf. When I benchmark my peers and what we have, mine’s average in terms of reliability. I don’t know their everyday details but I expect a little more reliability especially for the first five years of a product. Viking Professional is perceived as a high quality brand appliance and I think the salespeople and the dealer provide service to the best of their knowledge, but my personal experience has been such that I question the reliability of it. It hasnt met my expectations and unfortunately, I cant return it either.

I purchased a home with a Viking refrigerator. It looks awesome but have had constant problems with the icemaker. It either doesnt dispense through the door or falls on the floor or whine the other items in the freezer. I have had it repaired 5 times in the last 4 years and have lived with it not working for months on end simply because I didnt want to spend another $1,000 to get it fixed again and have it break 6 months later. My recommendation is to get something with more reliable parts if you use ice.

I like Viking Ranges and the new management at Viking Ranges generally. This is my second stove and I spent probably $35,000 on Viking equipment in the last 10 years. However, I have a two-oven version stove that I paid $17,000 for and it’s about two years old, and I called about getting some service because the small oven doesn’t work. I live in Crosslake, Minnesota and granted it’s out of the woods, the company that I bought the stove from in Minneapolis, Warners’ Stellian, implied that they would service it. I’m very disappointed with them because they won’t service it. There is a company that sells them in a place called Walker, Minnesota, and they had a guy that would service it. I called him up and he said he doesn’t like to work on Viking stoves anymore. He loves Viking stoves but every time he works on them, he can’t get a part. The parts dealers either send him the wrong parts or don’t send them. I told him Ill worry about the parts and for him to come and tell me what’s wrong with the oven. I called Viking and I wasn’t very pleasant after about three people, and I finally got to somebody by the name of Kenneth. He called the service place and told them to come out and look at my stove and Viking will pay for it under warranty like they should. The tech came over right away, looked at the stove and said there’s a wire bond and it looks like the burner is bad. This was three weeks ago. He said he sent Viking the part and haven’t heard anything from them. He said he told them to ship it to me because then it would come and he knows that its here then he’ll come and put the part in. But nobody has called me from Viking and it’s getting a little long.I called Viking and after shucking and jiving around about four people, I finally got a hold of Keith and he said they can’t get the part in three weeks. Thursday of last week and I said I want to hear in the next two days when the delivery would happen but I have not. So I’m going to wait until Wednesday and I’m going to call back again. You spend $17,000 on a a high-end stove, you would expect they could fix it and would have people that they could contact to fix it. If nothing else, they could make a deal with Sears that’s got people all over, and then send one of their guys to school to fix it because I know I’m not the only one that owns a Viking range in this area. My attorney says that it can be considered fraud because they’re very queer in their warranty. Also, when I got the stove brand new, I have the 8 burners and no griddle. I found out that when Viking built it, they didn’t put the peg supports for the griddles for the center thing where the pan grate goes. They missed a couple of those which says their quality control is ** for a $17,000 stove. The next little thing that happened was that they shipped it and they don’t ship out clear instructions. So I had to be very careful on how to put the gas burners on the gas stove tops because if I don’t put them in exactly the way they’re supposed to go in, and they go in on a whole bunch of different ways, all of a sudden, I turn the gas on and it sits there and the pilot igniter runs all the time on that burner. It took a while for me to figure it out and try to put these burners in the right position. It’s not obvious. They should put a dot some place on there which way to put the burners so that the igniters don’t run all the time.The design of the stove is marvelous. If it’s all put together right, it’s the best stove you can buy. But it’s not very easy to get issues sometimes taken care of. I’ve spent probably two or three months trying to get this oven fixed. I’ve been shuffling around from pillar to post and I’ve got bad answers, been lied to, and it still is broke. The only reason that I bought a second stove was that the first one went up in smoke when my house burned down, but I had no problem whatsoever with it.

I thought Viking had a good reputation and high-quality appliances. Ive had my Viking refrigerator since November 1st and the buying process was fine. The rebate process was pretty good too. It’s just that the $10,000 refrigerator isn’t working that great. It doesn’t make ice and/or whatever makes the ice sort of bloated out and puts frost all over the freezer. Viking customer service sent out a local firm to fix the problem and they came out multiple times. They said they fixed the refrigerator twice but it’s still not fixed. I’m not feeling too good and I need to call Viking back again. My wife is screaming at me to do so.

I like the way Viking operates and I especially like the look of the Viking professional stove. Ive had Viking before so I got them again when I moved into a new home and I went to replace the appliances. The quality has been good. But I moved into a condo in Florida and they don’t allow gas so I got the induction. It’s different for me because it’s an induction and before I’ve always had gas. The rep was helpful the first time I went in and helped me select the product. But when I had some questions and went back, it was like they didn’t have time for us. They did it twice. She was doing something else and she was dealing with some other customers. I got the Viking professional range and I thought I was getting the Viking professional microwave. I didn’t realize until after they had installed it in that it was Viking and not the Viking professional. There was nothing I can do about it but I was disappointed in that because I was trying to get matching appliances. But overall, I’ve been very pleased with Viking.

In March 2016, I spent 17,000 on a Viking professional oven and refrigerator. The oven broke TWICE within the first 6 months. Last week... just over 1.5 years after purchase... the refrigerator went out. Seriously?! I thought I was spending a large amount of money for a better than average product. The Kenmore refrigerator in my garage lasted 10 years, and my Sub-Zero lasted 20! When I called customer service, it took 2 days for them to tell me they would be out in 8 more days! No. They final acquiesced and agreed to come earlier... but they tried to make me wait more than a week. I threw away several hundred dollars worth of food and, evidently, several thousand dollars on sub-standard, overpriced professional appliances. I would steer anyone away from Viking!!! I purchased mine at Best Buy in Houston, and fell for the quality sales pitch. So far, just a quality price tag.

Bottom freezer floor has 1/2 of frozen ice. Bottom of refrigerator leaks all over wooden floor which is now ruined. Had nothing but problems with this refrigerator from day one. Dont buy a Viking product ever! Dont know what to do at this point. Any suggestions? Can it be fixed? Is it worth trying to fix if possible? Need someones help!

I was looking for a comparable model so I researched and saw that there were Jenn Air, Subzero, and Miele. I was looking for a certain look and dimension and I decided to go with Viking Refrigerators. I like the feature choice components. Plus, its quality seemed all right, but I was shocked that it didn’t have a filter installed for the water. Aside from the refrigerator, I also bought four other pieces of kitchen equipment and had a good experience with the dealer. Viking Refrigerators is very supportive and I would recommend them.

I just moved in to a brand new house that had a Viking Range. I like the range except that its really hard to clean because it has all kinds of cracks and crevices and its hard to get food debris out of it.

Viking Ranges were at the store that we went to. We talked to a Viking rep and also to the salesman and our experience was very pleasant. They were very knowledgeable about the product. We got the six-burner range and we liked the size of the range and the burners. The quality is also very good. I like the convection oven because I’ve never had one. The range is everything we wanted it to be. It’s very easy to use and easy clean.

I walked into the store and went through different refrigerators but we kept the Viking model. The icemaker is broken and I want it repaired but apart from that, theres nothing I dont like about it.

We got our Viking range used and we got it at a really good price. I like the quality. I feel like the electronics and stuff in it seems to be kinda problematic, but that might also be because it is older. We had issues with the oven and a new control board was ordered and that fixed everything except for the broiler. Now, we’re just trying to fix the broiler problem. Other than that, my experience with Viking themselves is great. They gave me the history of the appliance and I was able to figure out what work had been done on it before. I was really happy with Viking’s technical service and support. And I like the way the range looks and it cooks great. You can feel the difference just in the weight of the appliance we took out compared to this one. Its made much more solidly and well-constructed than typical appliances.

We did a direct replacement of our Viking because when we had it put in and turn the oven on, it wouldnt work. We had to wait three weeks because the guy couldnt come. When he finally came, he had to replace the thermostat. But it was kind of a fiasco when they came to install. The gas pipe wasnt on code so we had to redo the gas pipe and they havent come back. But the technicians have been excellent to work with. The guy couldnt help that our gas line was not right. He was trying to do the best he can to get back. It was delayed a week or two weeks to get it hooked up.We have used it for months now and its been great. Its easier to clean. It looks nice to me. I like the new knobs and that they have a little light that lights that up. Thats a nice feature. Its nice to have a beautiful, clean oven, and its gas. We have the sealed burners, which makes it nice too. Ive always had a Viking for so long. Ive always liked them.

We bought a high-end condo in Hoboken, New Jersey in 2014 June, it contains the Viking range as well as Viking refrigerator and these are top of the line. The refrigeration quality is fine and the steel finish is my favorite feature. The Viking is an awesome contemporary piece of appliance with very cool looks and good design. Im satisfied with it.

We have had the following issues with this horrible product: (1) sealing system needs replacing; (2) motherboard replaced; and (3) ice maker motor replaced. Additionally, the icing issue in the freezer that others have mentioned also occurred with us. This is the worst appliance ever.

I am writing you this letter to make you aware of the quality control, R&D and customer service issues that you have with your products and within your company. As you read this letter, you will see that I have purchased quite a few of your products and have owned eight homes which exposed me to many brands. I also cook almost every night. Unfortunately, my Viking appliances have been the worst appliance purchases I have ever made. The issues I have with my Viking appliances are what I would expect from a much cheaper brand. With the money I spent on your products, I expected your products to be of commercial grade and able to hold up to repeated use. Based on the blogs all over the internet, I can see that my issues are in line with a lot of other folks. I have outlined the issues of each Viking product that I have owned for your review.In 2005, I bought a Viking 54 gas grill in Texas which I used through 7/8/2008. This item was a fire hazard waiting to happen. We used it 3-4 days per week. The grates that redirected the grease down to the grease pan were poorly designed. It was shaped in a V with round holes the size of a pencil eraser. The holes would clog and the grease and droppings would stay in the V. This forced me to clean them weekly to reduce the risk of fire (hardly ever had to clean the grease pan). Even after a thorough cleaning, you could not leave the hood down for extended time (even on low) or you would have a fire (my wife and post owner blew the knobs off the grill.). Fortunately, no one was in front of the grill at the time. I would never buy another Viking grill. The grates were a poor design. Weber and Wolfe have a much better design.I had a Viking dishwasher DFB450 (serial # 031109D00003895 & 031109D00003878) installed on 7/14/2009. I have two of them. First, the technology in the motherboard creates more problems than the benefits. After trying to reset the dishwashers by holding down the buttons (in manual), I can only get it to work occasionally. I do not know of too many people that enjoy pulling out the manual to decipher the many error codes your dishwasher has. There has got to be a better way to let the customer know what to do when an error light flashes. At least once per month, I have to flip the circuit breaker to each dishwasher to reset it. This cost me $75 for an appliance technician to show me this. I have never had this issue with the other seven brands I have owned. There is no indicator light to let you know the dishes have been cleaned (i.e., green light next to the blue running light). Since the dishwashers do not clean well all the time, we rinse our dishes off before putting them in the dishwasher and we end up running them again. Enclosed is a plastic clip that snaps in and holds a wire shelf for long spoons, knives, etc. All four clips are the same design thus preventing a snug fit causing the shelf to constantly fall/come undone. One of my clips broke (clip in itself is a bad design) and guess how much your company wanted to charge me to replace it? You can’t buy the clip. You have to buy the entire rack for $360 plus tax and shipping. You talk about putting the screws to your customer. Would you be happy if your clip broke and you could not replace it for a reasonable price? After about an hour on the phone with customer service, they finally authorized a new rack to be sent to me. How much did that cost you for the part and an angry customer? There is another plastic part (U- shaped) that snaps on to the right side of the dishwasher that also continually falls off. Again, this is what I would expect from the cheap brands, not a Viking.My two and a half year old dishwasher (031109000003895) needs a new heater/wire harness (part#016403-000/P870612). This is something that is not needed by most dishwashers until much later in their life cycle (never had this issue with any of my previous 7 dishwashers including the one we owned in Texas for nearly 10 years). Also, when the non-Viking technician came out to look at my problem (popping the circuit breaker), he noticed a wire that had been crimped badly which he thought was the cause to the circuit popping. After running the dishwasher and watching until it popped, it was determined that the heater was bad. Was the poor quality (crimped wire) the reason my heater went out? After arguing with your customer service department, I am having a Viking technician (Lakeview) come out to tell me why the wire is crimped and how it would affect other parts to my dishwasher. Unless he is a certified electric engineer, his word is not any better than the other technician. Unless this is covered by Viking, I am being given a $500 price to fix it. Before I throw that kind of money at a Viking product, I will replace it with another brand. Lakeview fixed the issue prior to me sending you this letter. Covered by Viking because of a bad harness. My last dishwasher of 10 years was a KitchenAid and I never had it serviced. We used it every day not every other day (have two) like this dishwasher.Viking 6 burner stove with griddle VGRC6056GDSS (Serial # 050609C00015117) installed 7/14/2009 - First time I used the griddle, one side did not heat up and one of the control knobs did not work. Viking replaced both. The convection switch keeps popping out due to a poor design. Should have a nut on the backside to hold it in place instead of a cheap plastic catch. My wife and daughters were baking Christmas cookies in 2009 and had to open the windows (Chicago) to cool down the kitchen. After looking at the stove, I noticed one oven door stuck out more than the other one. A non-Viking technician came out and replaced the hinges and made other adjustments. We have not had that problem again when baking Christmas Cookies. I won’t even touch on the clicking noise from burners not in use and the sound of the gas being blown-sounds like wind in the oven blowing out the flame. Again, this gets back to my letters theme - this is what I expect from a cheap brand not a $13,000 Viking product. After reading hundreds of blogs on the internet, I have a feeling the worst is yet to come. My last stove and oven (10 years) was a Jenn-Air and I never had it serviced.The hinges of my Viking refrigerator DFSB483 (serial # 051508R00010392) replaced to support the custom wood covers. If Viking is going to sell a refrigerator with custom built in capabilities, your R&D team should have accounted for weight greater than the heaviest wood cover. Heavy-duty hinges should have been the norm not the afterthought. My wife left Warming Drawer DFWD101 (serial number hidden behind custom cover) on high for three days and it caused the custom wood cover to separate where it had been glued ($100 replacement). I realized that leaving the warmer on was my wife’s fault. However, your R&D department should have realized that a custom cover would hide the control knob, thus out of sight, out of mind. My last warming drawer had a timer which shut off the unit after a period of time. I ended up getting thermal heat foil and placing it between the warming drawer and the custom cover. I assure you that it will not be the last time my wife or other Viking customers leave the warming drawer on. Again, with the amount of money the Viking warming drawer cost versus other brands, your customers should not have to worry about these things. I would not have purchased the drawer if it wasn’t for the discount we received by buying all Viking. I had a feeling this purchase would come back and bite me and it did to the tune of $100 and a lot of legwork to get the cover fixed and prevent future issues.Viking Microwave DMOS200 (Serial # 05772W205079) - Over heated and caused the glass plate to break and the tri-wheels to melt. I replaced the glass plate and the Tri wheels for around $30 but the turn motor was destroyed. Viking replaced the motor at no cost to me. The problem was due to a sensor not responding to the issue. I was told by the technician that there were several sensors. We were lucky we caught it before a fire broke out. Is this a quality control issue or a fluke? I have no issues with my Viking Dishwasher DFVD042 to date because we hardly use it. It’s in the basement bar and we use it two to six times a year.As for the Viking customer service, after spending a lot of time on the phone with your customer service about the enclosed part, I was told that Viking would send me a new rack at no cost. Three weeks went by and I called customer service again. I was told that an Email was sent to Lakeview. I called Lakeview and they had no record of the email. I called back customer service and they informed me that they would resend the request. The next day, I called Lakeview and they still had no record of the request. I called your customer service again and had them copy me on the third request (which I never received). The whole point is that I had to do all the follow up, do your employees job and waste my time (not to mention Lakeview’s). Your customer service team should have put me on hold or a conference call and resolved this issue on the spot.I called customer service about the heater element on my dishwasher and they gave me the cookie cutter response that it was out of warranty. I explained the crimped wire and all the other issues I had with Viking products and that I was very upset because I would have to pay a Viking technician to come out to dispute the observation of a reliable technician that I used and had already paid for. I was told that Lakeview would call me to set up an appointment. After not hearing from Lakeview for 30 plus hours, I called your customer service again to find out when I could expect a call (I needed it fixed with Christmas coming up and knowing I was going to have lots of guests). I was informed to call Lakeview directly. Again, an already unhappy customer was asked to do your employees job and waste more of my time. After leaving a message with Lakeview to call me, I received a call 60 hours after I had my initial call to your customer service department. After talking with your customer service department, I get the feeling they are there to do a 9-5 job and after they hit send, they are relieved from all obligations related to that call. There is no sense of urgency to take care of an irate customer. Maybe this is the norm within Vikings customer service department because the internet blogs and the issues I have with my purchases tell me you have a lot of irate customers. Lake view does a good job.As you can see, I have had to deal with several issues concerning your products. To say the least, I am a very unhappy customer and will be very reluctant to buy another Viking Product. I am also informing everyone I know about the Viking quality and customer service issues. I wrote this letter in hopes that you are not aware of the quality issues your brand is having as well as the lack of vision by your R&D department. I just don’t understand why your company would risk the loss of customers over the cheap parts you are designing and putting on your expensive products. Being an owner of a company myself, I just don’t get it. Below is Viking response, a couple of generic I- am-sorry letters:Both dishwashers have been fixed since these letters at a cost of approx $200 each (motherboard went out on one-labor only, rubber gasket came off the other parts/labor). There should be no reason a rubber gasket comes off on a $1700 dishwasher. Also, the icemakers water line froze and was replaced with a better one. How long have icemakers been sold to the consumer?

We’ve always known about Viking Ranges, and personally, I didn’t want to buy a Viking range because it was too expensive, but we did because my husband wanted it for the quality. Also, it’s made in America, which was a huge factor for our purchase. In fact, I wanted an Italian made oven since it was cheaper, but then we went with the American made Viking range. The people at the Viking dealer were good. However, there was a conflict between the brochure that was on the display and what was actually available. So, that probably needs to get tightened up. But so far, I love our Viking ranges quality. Weve been having an incredible cooking experience with it. Also, I like the look of it. It has clean lines.

We live far out so it was hard to find a Viking dealer. The closest to us was three hours away. But the dealer we had was very accommodating. He gave us all the information we needed. We bought a stove and it was challenging to setup because we did it ourselves. Getting the gas connected in the back was difficult. It was in a hard to reach location so unless one has the right tools, it was hard to do from a laymans perspective. We finally called somebody in to do it for us.My husband said that the grills over the burners are big. You have to balance a small pan on it but it has worked. Ive done it and it seems sturdy. The stove works well and I like that its just a basic range. It holds the heat for me which, my other stove gave up on. It doesnt have all the computer parts, which is what our other stove gave us issues with. The motherboard in the other gas range we had went out three times and it was very frustrating.

We remodeled our kitchen and I got all Viking appliances. We wanted a higher-end brand and I knew Viking was considered in the top-of-the-line tier. It was between Viking and Sub-Zero but Viking had a special – the dishwasher was free. Overall, I’m happy with the quality. There are just a couple of things that bothered me. The fridge had deep scratches in it and we hadn’t made them but I didn’t notice until the 30 or 90 days so they wouldn’t do anything about that. Also, two months into it, the fridge light went out. The freezer light also went out. I was just really worried about what would happen once we were out of warranty. I told them to come and change it right then. They extended the warranty for three months but there have been some issues that cause me to worry. It would give me more peace of mind to have more of a warranty. I wouldve preferred a whole year added onto that.The produce drawers are at the bottom and although I don’t have my drawers overloaded, they can get full and I can see they get off-kilter because there are these weird short tracks that move that the drawers hang on to. So it’s a little bit hard because you gotta take the thing apart to clean it, at least with the way my kitchen is set up. I’m sure there’s a purpose for that but I think it shifts and then my drawer falls. I wouldn’t be surprised if they came up with a slightly different design. On the other hand, there’s a lot that I really love. Everything is a lot more visible with this and one of the reasons I liked the single door was for the big, wide area to put things like a pizza or a party tray. So that really comes in handy. I also like that on the door of the fridge, this one has metal railing, which I like way better than plastic. That’s what my last refrigerator had. I also love the pull-out freezer. I love that there’s a little tray basket top. That did have an issue where it rusted for some reason but they changed it out for me so it’s good. I appreciated that.

My friends recommend a Viking range. We went to the Pacific Sale and checked out the quality. We liked it so we decided to purchase it. At that time, they were on promotion and the price was good. We like the appliance.

Viking appliance are beautiful to look at, however, the quality of them, not so much. I bought a suite of Viking products in 2009 (Stove, Refrigerator, Hood, Convection Microwave, Dishwasher) and have had consistent problems with them since day one. The range being the worst. Its an all-gas 30 model. The surface burners on the range work beautifully. They have gotten me through holiday and entertainment cooking when the oven would stop working. It seem that the oven has a known issue caused by cooking at high temperatures (400 degrees) for a period of time. Not only does the knob control area get so hot that you need an oven mitt to touch them it also, over time, burns out the circuitry that is behind those knobs, caused by condensation and/or heat. The last incident was the icing on the cake when the oven wouldnt shut off. I had to turn the oven off at the breaker -- a safety issue no doubt. The circuitry is clearly fried again from cooking a chicken in the oven at 425. (The same faulty circuit board was replaced exactly one year ago.) Viking has told me before that the molding needs to be replaced, which it was. No change in heat coming out. The door shuts fine and solid from what I can tell. A recall was done on the stove that supposedly corrects the oven from turning on by itself. I sense that wasnt fixed because I couldnt get the oven to turn off the last time I had an issue. In a recent email correspondence with Viking, a parts tech said that a fan needs to be repaired or installed under the range-top area where the circuitry is housed. What?! There is no fan and whos paying for that work-around. (Honestly I dont think he knew what he was talking about. This is Viking (Middleby) customer service, mind you.) I dont use my oven that much as Im usually grilling. I probably use it 10-15 times per year and rely on a larger Breville toaster oven to roast/bake smaller things for the two of us. (That appliance has saved me many times and is worth every penny and has lasted well beyond the life of the Viking stove, at a fraction of the price.)Ive given up on Viking, as other appliances in this suite have been problematic just as much. I stopped using the dishwasher years ago. Thats a saga unto itself. Sometimes it works, sometime it doesnt You never know. You get a light show on the control panel telling you why it failed cleaning. My point here is that Viking Appliances needs to be held accountable for the quality of their products. Supposedly they are premier appliances that should be built to last. The Consumer Safety Commission needs to be aware as well, especially with regard to safety concerns with the range. I cant in good faith recommend buying a product from this company. Again, they look great but they just dont hold up. I will buy American again but not them!!

We had a house built and installed all new Viking D3 appliances. We have had problems with every single one of them. We moved in in May 2013 and as of December, we have had the Viking repairman to our house at least 4 times. Who has time for that? Every time has been for the refrigerator and at least one other appliance. Every time we have had to throw away hundreds of dollars worth of food. As I write this review a few days before Christmas, the refrigerator randomly decided to stop working. Convenient now that I have a turkey and all of the other items to make Christmas dinner. I am so frustrated with this brand. After you spend the amount of money these appliances cost, you expect them to work. The authorized repair reps are idiots. Our repairman actually once told me that the refrigerator was leaking water all over the floor because we put leftovers in the refrigerator and bacteria crawled into the drain line and clogged it up. Um... what???!!! The refrigerator leaked on two different occasions and warped our wood floor. The repairman moved the refrigerator and scratched our wood floor. The oven took hours to cook anything - even a simple meatloaf. The shelves slid out once the door was open. The temperature fluctuated +/- 15 degrees. He told us that was normal or the food would burn. No. Just no. The burners on the gas range only light halfway around. The vent just stopped working. The dishwasher leaves dishes wet. I would never recommend these products to anyone. I wish I would have read these reviews first. I hope anyone that reads this decides against Viking. They are pretty, but they cost too much to have this many problems.

A Viking fridge was part of our home purchase. We were able to pick out the refrigerator that we prefer within some limitations. We could pick the fridge with or without the ice dispenser on the door but we couldnt really change the size because weve already locked in the design of the cabinet. Still, we had the option of picking one from three different vendors. I like the size and the overall layout of the one we ended up with. The quality of refrigeration is okay, however, theres a lot of temperature differential within the interior of the refrigerator - the top shelf might be 34 degrees and the bottom shelf might be 41 degrees. The reason I know the temperature now is because the temperature that it was set to wasnt anywhere close to what it actually was. Hence I bought a little wireless thermometer that I could put in the refrigerator to tell me in real time what the temperature was. Just from putting that in different places in the refrigerator, I found that theres more difference in temperature than I wouldve expected. I havent worried as much about the freezer although we had a number of service issues. With these service issues, it took three or four service calls to finally get the problem sorted out.

I knew Viking from the installation in multiple houses from friends but in this particular case, the builder had Viking as the official product to be selected from. We didn’t have an option but to select within Viking products. Its a good brand though and I like their refrigeration products look, that the drawers close softly and that it works. I would recommend them with a caveat of what the person might be looking for exactly. For example, this refrigerator doesn’t have the option to access water or ice from outside the door so it’s just practical issues depending on how you want to use it and what is your preference.

We learned about Viking from a friend and she told us that there was this Viking refrigerator on sale, so we went and purchased it. We were in the middle of building a house and decided to go with the range and the dishwasher after that. We had to get a contractor to put in the dishwasher and after he put it in, the seal that sealed the door of the dishwasher when you run it had been flipped over or creased, but he was able to unfold it and he tried to work it back. Then, the icemaker on the refrigerator never worked, and we’ve got water lines coming to it. The guy seemed to think the whole icemaker was bad or there’s a solenoid or a switch that could be out.We also have two eyes on the range that havent worked. One wouldn’t ignite at all, while the other ignited 20% of the time. When the appliance people came out to look at them, they had to order the parts and I needed to call Viking in order to see if I can get that under warranty. It was brand new when we got it. At that price range and for the quality, we were expecting a bit more attention to detail and less issues, especially not have something wrong with all three of them. Still, we like them. They work well, and theyre nice. My wife’s also enjoying the range well and I like how quick it heats up. It’s good. I would recommend it.

Ive known about Viking Ranges for as long as I can remember. I went with them as they seemed to be the right fit for me in terms of power of the stove top and availability of an electric oven. Im quite happy with the one I have so far. I like the size, the power of the burners, and the griddle. The reps were quite helpful too. I called once just after it was installed because there was something I wasnt sure was normal, but they gave me helpful advice about how to adjust it.

We purchased Viking appliances when we remodeled our kitchen 6 years ago. The oven, stove have not presented any problems. However the built in freezer and refrigerator, which looked beautiful, have had problems too many to count. The freezer had a leak, within 1 year, which caused an ice build up at the bottom of the freezer which caused the door to jam. This was finally resolved after 2 years of service calls. Now the built in refrigerator is leaking on my hardwood floors due to a cracked vertical drain and the parts to repair it have been back ordered for 5 weeks now and still on back order. I have to replace a towel under the unit every day so that my hardwood floors will survive. However I do not know the condition of the floors under the unit.

I am dissatisfied with my Viking Refrigerator. I like its size but its quality is just average. It looks good but its not durable. Ive already had to replace the ice maker after three years. The finish isnt finger proof so I had to clean it nonstop. I have other appliances from them too, like their whole cooking range, two ovens and a dishwasher, and I also got issues with those.

I’m a foodie who cooks and I’ve been wanting a Viking range for more than 20 years. There are foodies who eat and wanna go to fancy places, but I’m the cooking kind. The quality of my Viking products is outstanding and insanely amazing. I like the quality of the Viking range and the infrared broilers of the oven. So far, my absolute favorite is my TurboChef oven. It cooks 15 times as fast as usual and that’s really good for a working person. The interactions that I had with Plessers, the Viking dealer that I bought the products from, was not as good though. One of the reasons that I went to that store was because Appliance World, the place that I would have gone to which was near to my home, only had a Viking two-year warranty. I wanted an extended warranty for at least 10 years, but they didn’t offer that. Appliance World is a topnotch store and I went there several times asking my questions, although I knew I wasn’t gonna buy the Viking products there because they didn’t offer the extended warranty. I bought the Viking products at Plessers because they threw in the extended warranty. I knew that if we got something, they would be very generous with the extended warranty. If they didn’t absorb it, they would do something kinder. But they didnt know the product that well, so I had to make myself very aware.I had read a lot about Vikings products and I also called Viking to ask my questions. I bought a 40-inch range, double ovens with the TurboChef, and a refrigerator. I also got two free microwaves even though I only needed one. But we have not always had great luck with those things, so having a spare is not a bad thing. If one of them breaks, I would have a replacement. Viking had a promotion and depending on what I spent, I got something free. I could get a free dishwasher or any of the four models of microwave free as well. With what I was buying, I could get two microwaves. But Plessers was not very aware of the Viking promotion. They were aware that I could get a free dishwasher, but they were not aware that I could get two free microwaves. They kept trying to give me a dishwasher and I didn’t want it because its a European product and doesn’t have heated drying, and that’s not helpful.Another thing was that after we ordered the appliances and paid for them well ahead of when they were placed because they were brand new, we took out three rooms and made a big kitchen. So, there was a lot of construction going on, but the appliances were the easiest thing for me to pick out and the tile and other items were much harder. When the kitchen had been designed, but still on paper, and I was with the kitchen designers and the contractor, I called Plessers up and I told them that if I buy an Advantium speed oven, which is a quarter of the price of a Viking TurboChef, it also acts as microwave. I asked them whether the TurboChef also did that and they said that it definitely does. At the last minute, however, after the kitchen design was done, I gave Viking a quick call and asked them that question again because I was not so comfortable with Plessers. Vikings said that the TurboChef does not function as a microwave, but I can get a free microwave. So, that was a hassle because the kitchen design had to be changed. I told our contractor to figure that out and it was done, but it shouldn’t have gone that way. The Plessers guys should have known what they were doing. I’m sure they took a Viking class, but they didn’t do their homework.On the other hand, when I was worried about some of the stuff that I had read on the TurboChef such as its breaking, a young woman at Appliance World told me that a lot of that was because people were not upgrading their electrical systems, circuit box or electric lines for this appliance which sucked in a lot of power. So, they were shorting it out and that was the main problem. I was impressed that this young lady popped that off on top of our head. She said they had that problem in the beginning too, until they realized that they couldn’t use the same electrical system for this appliance as everybody else did for other appliances. Appliance World is a huge and gorgeous store. I roamed around there for a good hour and the staff was really nice. They have kitchens set up all over the place and they can demonstrate things for the customer.Viking itself and Appliance World were great. The staff at Plessers was really nice too and they could not have been nicer. Also, the appliances that we got from them were so great. But we had a disappointing buying experience with them. They need an education course on the Viking appliances because if they’re gonna sell things that are this high-end and expensive, they need to know what they’re talking about, but they didn’t. Nevertheless, I would tell people to buy Viking if they can.

Weve heard about Viking from friends since we moved to the US. The realtors also recommended them and told us that they were good for the reselling of the house. So, we went with Viking for their reputation and we bought a built-in refrigerator from them. We love its looks and the lights on the side, and how spacious and practical it is. A repair has already been done on it because there was a problem with the accumulation of ice in it, but that was dealt with promptly and professionally. So far, everything has been great with Viking.

Have full Viking kitchen - dual-fuel range, fridge/freezer, dishwasher. Difficulty in obtaining parts in Ireland, and would never, ever recommend Viking - anything - to anyone. All have had problems, but none more so, from day one, the range. Markers on dials rubbed off after months. Oven door has never fit flush and hinges squeaked/squealed whenever opened or closed. Often, could not open door parallel to floor. Finally replaced both door hinges - at astronomical customs charges for delivery from USA - only to find that self-clean function now not working. Self-clean circuit board described, variously, as no longer available to obsolete, do not have to maybe were getting new manufacturer but dont know how or when to sorry, no substitute recommended.Have begun shopping new/used parts, incl eBay, world-wide, spending hours of time without success. Have fabulously expensive oven that is filthy. In addition, weve had to replace 3 ignitors, our repairman discovered that instructions for wiring were actually reversed from positions described in manual (EU compromises?) and any part that costs US$100 direct from USA seemingly soars to more than 4 times that price once it reaches Ireland and our local recommended Viking supplier. Never, ever again. I so wish Id found this site earlier.

Viking is American made, which I like. We have all-Viking in our kitchen, other than the refrigerator. Then, we needed a new refrigerator, so we bought a Viking. But the freezer is not working properly and it has been going on for a few weeks now. Their people already came out twice to try and fix it but they have been unsuccessful and they’ve replaced a part the last time. Other than that, the Viking reps are very nice and cooperative. We’ve got other Viking appliances that work extraordinarily well. We have a Viking oven, a cooktop, and a microwave and they’re great. There just needs to be an adjustment in the operation of the condenser of the refrigerator. I’m not happy now. I spent $10,000 for the refrigerator and I expect it to work properly.

Our 30-inch gas Viking Range has been a total waste of money. First, the door hinges needed replaced, the igniter, the hood, uneven heating, etc. But this week was the last straw. I was baking and I fell ill by the fumes - the nausea was horrible. Shut the oven and called the gas company. They said carbon monoxide made me sick and they took the ranges output measurements of that dangerous gas. The problem was the flame spreader located on the underside of the oven floor. It was bolted and all the bolts came loose - hence the large spreader fell into the flames. This is an atrocity that for the amount paid for a Viking that this design element should last for the life of the range! How many of us take out the oven floor on a regular basis? I would think welding that element to the underside of the floor would work! Viking has been horrible about customer service so I am taking to social media as well. I expect when I pay money for a system that responsible service results and that the item can last. If I could give zero stars on this rating, I would!

We like the features in our Viking refrigerator and how it looked. It fits in the whole kitchen. Our experience at the dealer was fine. Id recommend Viking.

I went to a number of home shows when I was trying to build a house and talked to a Viking Refrigerators rep and a dealer. I went to about five more home shows and saw the same guys. I decided to make the purchase and so far theyre okay. However, it is not cold all the way. Sometimes the freezer ices up a bit. And then I had to make sure that ice is not stuck in the ice maker because ice won’t come out. The ref is great, but it’s having twerks. I reached out to Viking Refrigerators but they wanted me to register everything first and then call back. Also, the dealer was just all about the sale and after that, he kept having a follow-up and a follow-up. I wouldn’t use that dealer again. I’m still satisfied with my overall experience with Viking Refrigerators. Others would just have to make sure they get the right dealer and a Viking Refrigerators certified installer. That’s important.

I spend nearly $12,000 in a complete new Viking set (Range, Fridge, Dishwasher and hood). In less than 2 years the technician has come to my house 3 times. The oven didnt self regulate and eventually the thermostat had to be replaced. The digital display on the dishwasher looks like it is in Japanese and the freezer drawer in the fridge needs to be adjusted every 2 weeks. It is a weekend home so you can imagine how much use it got since it was installed. I am being told that all labor is on me. Their customer support was courteous, but denied point black any responsibility. If you buy it, is just for the looks. The quality is certainly not there! And they should not announce themselves as a premium or high quality brand.

I am having an issue with my Viking refrigerator. Its my second unit and sometimes it makes a weird, whirring noise like the ice makers about to go. But when I turn the unit on and I turn it off, turn it off and turn it on again, the noise stops. Then, a guy came to look at the unit and it wasnt making weird noises. It has made it once since then and I just turn it off and I turn it back on and it runs again. Also, my unit alerted me that it needs a new air filter but I cant find where it is in the unit! Its also tough to get water filters. I prefer Sub-Zero but theyre like monsters and you have to have a different house for them. I love Vikings refrigerators. I like how they look, the clean lines, the straight edges, and their sturdiness. I also like the fact that they dont have water on the outside and that you have the option for water on the inside if you wanted. Its awesome.

I went with Viking for their style and quality. However, the quality of the range that I bought from them is mediocre for what I paid. It cost $5,000 and it’s not really living up to it. The door is loose. It hasn’t worked properly and its slow to start sometimes. I had tried to rectify the door myself a few times and Viking did come out to rectify it. I called Viking and it was pretty good. I complained about the door and they were nice. But the dealers at Karl’s Appliance wasn’t so great. They’re sort of flakier. But I like the five burners. It’s the 30-inch stove. It fits the space. Those who come to my apartment love looking at it. They’re jealous. But that wasn’t what we were going for. We wanted a big stove/oven. Its the wider range, its freestanding. It gives you more capacity inside. It has three racks as opposed to just two. It would be better if Viking could extend the warranty. Mine’s good for like three years allegedly. And now, its only a year-long from what I hear which is sort of silly. Mine hit the cut-off date unless the seller offers included the warranty. My LG washer has a 10-year warranty. And it’s expensive to install and what have you. The result is expensive. This one is a $5,000 range and then, two, it’s expensive to just connect it and reconnect it with the new ones. Moreover, it would be better for it to have heat-resistant handles. When you’re cooking at a high temperature for a while, the knobs near the top front of the top of the space get really, really hot and they’re not supposed to. And the door is not supposed to get that hot, either. For instance, if youre cooking turkey for a long time. It takes three hours and it gets hot. They should work on that and get that fixed.

The Viking Refrigerator that I got is great. Its everything I thought it would be. I like the bright lights, being able to change the configuration that it has. I like the more solid material. There is one thing I wish they did have that is not there, and thats a filter for the water that goes to the ice. Cause typically the water connections are behind it, and since this is built-in, its not like a regular fridge where you can pull it out and then change the filter. I had to run a line from my reverse osmosis system to go to the back, even though theres a water connection with the spigot built into my house behind it. But everything else has been great. Were pretty happy with it. It looks great and performs really well.

Viking Refrigerators has a good quality and I really like their water dispenser. We went with them because of their name, but the dealer either sold us a defective refrigerator or it was dropped when they installed it. So we contacted Viking and had it replaced. We got it resolved and everything has been fine.

Weve had issues with the refrigerators installation. The top grill doesnt seem to be straight, it looks out of alignment. We had someone come look at it, but they said that is the way it is. Also, the kick plate looks very unfinished. It has screws showing, that doesnt look very attractive. A little disappointed with the appearance considering the cost.

The Viking appliances came as a package with the house that I purchased and I was like, “Wow, these are really good appliances in the place.” I just had contact with Viking Refrigerators when I was registering the appliances. I needed to register them for them to be serviced under warranty. But I was a little surprised that sometimes the serial numbers and product numbers didn’t go into the side of the appliances. Then I would call Viking Refrigerators and they gave me a procedure for dealing with this which made the whole process of registration a little more complicated.We just had our Viking refrigerator serviced because the ice maker was not working properly. Apparently, it was freezing the water on the way in. It took a while to get people to service the refrigerator, then they had to order the parts. It has been a week and a half now since the repair and the same thing is starting to happen again. Ive been seeing water freezing and dropping down, so I’m about to make another call to Viking Refrigerators in the next couple of days. When the technician repaired the refrigerator earlier, he said, “I’ve changed everything that I could. If this doesn’t work, I don’t know what else would.” But I was a little baffled that six months into living into my house, my super expensive, top-of-the-line Viking refrigerator didn’t work and then they serviced it, and now there’s water frozen. When the water seeps, it starts freezing, and the frozen thing eventually blocks the water in, and that was what also happened the last time. The quality of the Viking refrigerator seemed nice, but I was a little surprised that something so upscale with such a great reputation had this kind of failure in the first six months of its life. The refrigerator was covered under warranty because the Viking appliances came with the same one-year warranty that the builder gave. But Im going to reach out to Viking Refrigerators and find out if I can extend the warranty because I’m a little concerned and we’d love to have that extended warranty.

From the day my refrigerator was installed, it didnt work. The temperature was always above 45 degrees. A repairman was sent to my house 12 times between April 2008 and May 2009. Then miraculously, a different guy came and it seemed worked for 14 months. To this day, I do not know how one guy fixed it in 10 minutes when another guy came 11 times, spent hours and still couldnt fix it. When I voiced this concern, the company accused me of saying the guy did something unethical. So I let it go. A huge mistake. Now, the same old problem is back. I had to agree to pay for the service call and parts which I did. The tech guy recommended certain parts. The repair guy never used those parts instead, he installed a part for $165.00 which was already replaced twice. It cost me $404.00 and the refrigerator is once again not working. Temperature is above 45 degrees. So now what? Junk a $6000.00 refrigerator? I continue to pay for service calls that should have been taken care of when the refrigerator was installed. This is a black hole. No way out. Viking service is terrible. They do not back their products. Do not buy Viking.

One of the burners of my Viking range doesnt light all the time but its also 10 years old so thats somewhat understandable. It seems like its good quality. The most important thing to me is that it will kind of last. However, Im trying to buy a griddle cover and its an older model so its not super easy to tell if the griddle cover they sell now kind of will work on it.

Viking had a large selection, a solid website and competitive pricing. Thats why weve chosen to use them. Unfortunately, I regret purchasing from a wholesale applianve store. I understood that because of COVID, the fridge took a very long time to arrive at our house. But from day one, the fridge never even worked. I contacted Appliances Connection and never heard an answer back. So I went through a technician who referred me to the Viking warranty technician in town. He came out and told me that the Viking fridge that I purchased had a manufacture date of somewhere in 2018. This was the fall of 2020 when I got the fridge. He also said that there was damage on the inside of it. He has replaced it and the fridge has been working fine since. But for about 90 days, I had a refrigerator in my kitchen that wouldnt get cold.I never got in touch with Appliances Connection ever. I had to go out on my own to find out who was the Viking warranty technician in town and that process was very pleasurable. Once I got hold of Viking Corporate, they resolved the issue very easily. Now that the fridge has been fixed by the warranty technician, nothing out of my pocket, everything has been great. Viking, as a company, has done a great job. Were enjoying the fridge and I love it. All the new technology is new and fun to us since my wife and I havent purchased a new fridge in probably a decade.

I truly love my Viking range. I got it for less than half price, so I was happy. It was a floor model, an upgrade for a good price for what I was planning on getting for our kitchen, and it looks awesome. I use it a lot. I just wish it had a lower blow. It is kind of thermonuclear sometimes. Also, I wish that the oven would heat up a little faster. It seems to take longer than the range we had before, which was a much lower end. Other than that, it is all good. I would totally tell people to go for Viking.

Our refrigerator is very convenient, large, and has good quality. The only thing I dont like about it is that adjusting the temperature, which is two little controls up on the top, is not very clear and it doesnt read out the exact temperature, just has these little bars. So, it takes a lot of time to figure out how to use it, how to set it, and get it to the right temperatures. At the very bottom, it freezes up and the water gets into the drain in the back on the bottom and we once had to thaw it out ourselves. Another time, we had to call a repair person cause there was no way for us to do it. If only they have as many other refrigerators have where you set the temperature and it shows you what its set for and what its actually reading, and I would make sure that they have improved the heating unit that would prevent the drain in the freezer from freezing.

I heard Viking Ranges are the best of the best so I bought them. I like that the range heats up my food and makes simple food. Great quality, too. The installers were really sweet and nice, as well. One of my stoves couldn’t come out so they helped me get it out and put the new one in. And its a great experience.

I purchased a brand new Viking Stove and Refrigerator in 2005. I had problems with both from day one. I have spent a few thousand dollars in repairs and again my stove is not working and my refrigerator is falling apart. I would never go near Viking appliances again even if they were free. Such poorly made appliances.

Weve had several visits already for the fridge that we bought from Viking even though its still under warranty. Right after it was installed, the ice and water features were not working. They came out a couple of times for that and eventually they figured it out and fixed it. Then more recently, the unit completely died and it turned out to be the board for the inverter was bad. But the thing thats maddening is how long it took for them to come and fix it. The parts were in stock but it took three days to have the order put in and then these cant be shipped fast. We were without a fridge for two weeks.That to me is a poor customer service. Luckily we had a spare fridge in the garage that we kind of lived out of for two weeks. If somebodys fridge breaks, they should ship that thing via FedEx. They should come, fix it and not screw around. Then just this week, the ice thing was not working. I figured it out when somebody in the house that looks at appliances noticed that where the water is coming out to make the ice is completely frozen. I would think twice buying another Viking.

In 2012 Viking replaced another Viking refrigerator that was only 3 years old. The compressor failed in both units within two years. They had to field modify some fixes to the freezer and ice maker in both units. It has been a complete nightmare dealing with Viking and would not recommend Viking refrigerators to anyone.

Viking DDSF036 SS Counter depth side x side. The door was opened on the fridge side and one of the glass shelves shattered into little pieces. I called Viking to replace the shelf, no problem. Now 2 months later after my credit card was charged months ago and jerking me around they are telling me that they cant make or get the shelf. Needless to say, I will NEVER buy another Viking Appliance again. Now I have to go out and buy a new fridge because this part isnt available anywhere and YES I have tried everywhere to find it.

I had a Viking range 20 years ago. I was looking for a new gas range with certain features and Viking filled the spot. So far, I love the quality of the range that we received from Viking. I like that it’s simple, very direct, and does what it says it’s gonna do. I turn it on and off, and there are no hidden electronics to mess up. It has worked ever since we set it up, so it’s great. Also, I absolutely love the broiler. But any time that people buy something online and it’s being shipped from New York, nobody gives them a date on when their product is going to arrive and there’s a bit of tension that goes on with that. In this case, our product arrived two weeks later than what we were promised, so there was some angst with that. But scheduling was the only issue that we had and other than that, the people that I talked to were very nice and polite.

The Viking refrigerator has a lot of space so I’m happy about that. But weve only had it a few months and weve had two calls out. The quality doesnt seem to be there. The top of motor went out where it wasnt cooling and they had to replace a lot of parts. Then recently, the lower freezer section started frosting up and they fixed it. It was under warranty.

I bought a $12,000 built-in Viking fridge from an online store (AJ Madison). It was discounted. It was supposed to have a scratch on the side, but it had a dent in the front. I bought an extended warranty. I bought it for a home in Florida that I rent out weekly. I vacation down there a few times a year. The first time I went down there, I noticed that the fridge temperature would spike up to 61 degrees. This was May of 2021. I called Viking and they sent a repairman out (Mr. Appliance). He said it was working perfectly. Then the renters started demanding money back for food that spoiled. Mr. Appliance came out again and said it was working perfectly. I went down there again, and the temperature would go up to 61 degrees and the food would spoil. At this point Viking told me they had to send a repairman out 3 times to deem it unrepairable. Mr. Appliance came out a third time and again said it was working perfectly.Now Viking said they would not take care of it, because I “accepted a broken refrigerator.“ Mr. Appliance came out again, put in a probe that showed that the temp went up to 61 degrees for 4 hours. He actually interpreted this as working perfectly. Viking got the temperature graph showing sustained temperatures at 61 degrees for 4 hours and claimed it was working fine. Viking refused to deem the refrigerator unrepairable. I got nowhere with Mr. Appliance, Viking or with the extended warranty people (New Leaf). Nine months later, I finally bought a working refrigerator from Home Depot. Nine months later, AJ Madison says they will give me a refund if Viking deems it unrepairable, which they will not. I am negotiating for a partial refund with AJ Madison now with new difficulties.

We bought the Viking stove through Setzers and as a part of getting that, we also got a dishwasher. It was a deal they had going on. But the dishwasher has a gasket down the side which slid down and got bent. So we contacted Setzers and told them, and they contacted Viking. It was really strange though. They sent us a note saying that someone was gonna come out and I thought it was crazy. They were coming out to put a gasket on, which was something that I feel like we could do. But okay. They could do whatever they wanted to do. But when the guy came from Viking, his work order said that we had a gas leak and that was why they came. It was really strange. I told him we didnt have a gas leak and that we just needed the plastic gasket piece. He said he he was gonna order it but it’s been three weeks and we still haven’t gotten it. So I probably need to check on it. That aside, he was super nice and really helpful. He even showed us a few things about the stove that we didn’t realize it could do. And even with that, I would absolutely recommend Viking. It has always been my husband’s dream stove. He’s a builder and when he would build upscale houses, they always seemed to have Viking appliances. So when we were building our house, that was his thing. If it was possible, he really wanted the huge six-burner Viking stove. Viking is definitely a pricier stove but it’s worth the money. The quality is good, and the unit is beautiful and substantial. We love it, particularly the six burners on the cooktop. You can have plenty of things going at one time, and that makes it easy.

I had some Viking products before and I love their products. I got a refrigerator and its very organized, compressed and is a nice statement in the kitchen. It also seems to be energy efficient because it doesn’t run in a cycle. It runs on and off a lot versus the thing compressing the air. It also maintains the temperature very easily and its quiet. The guys who brought the ref in were extremely careful and good at moving the big and heavy product. But I was offended by my experience with their dealers. They sent out a refrigerator which was boxed and I saw the delivery guys open it in front of my house and it was damaged in the box. They brought it in and they said the damage could be easily fixed by replacing one piece. I told them it was fine, I needed the refrigerator for the holiday. But as I installed the refrigerator, I noticed one packaging slip on the side of it so I removed it and inside the slip was the receipt that a new box had been ordered for this refrigerator. The refrigerator was sold to another family in a nearby suburb and returned by that family because it was damaged. But the dealer sold it to me as a new product.I immediately called the supplier and it was like the girl had been waiting for my call. They knew exactly what was going on and they ordered me another one. The other one came and they said, “Just use this one in the meantime.” I wasn’t really out a refrigerator for a long period of time, but it was just the idea of them trying to slip this damaged one past me. I would be hesitant in purchasing a high-priced item from this company again even though Im happy with the product itself.

My refrigerator freezer was delivered defective. I just got a replacement but I am still waiting on parts for it to be adjusted by the repair guy. I had to argue with people at Viking for two to three months for me to say Im not taking this refrigerator because its cracked in one of inside framing. The local, regional manager wanted me to caulk it to fix the whole thing. But I said, Look, I paid $14000 for this freezer refrigerator. Im not doing that. After three months of just saying no, Im thankful that I finally got it. Its been frustrating and I hope I can get my part and stuff soon.

Our Viking refrigerator is fine. I’ve only had it for two months, but I found that I’m having to figure out where to put stuff. It seems small inside. I dont know if I would repurchase another refrigerator like that because of the compartments. If you have very tall things like milk and wine, it really makes it hard. You can take out the other shelves, but then you have no place to put stuff. And this is my first thanksgiving, and I’m really dreading to figure out how I’m gonna put stuff in the refrigerator. I’ve emptied everything out of the little vegetable things to put my dishes in there. Also, I haven’t figured out how to clean the outside of it yet because it seems like I’m always messing with it. Overall, compared to other refrigerators, our Viking is kinda cumbersome to me, but I’ll figure it out.

We had a Sub-Zero at our last house and we didnt need to go to that level for this house because of how long well probably be in it, and Viking was our next choice after Sub-Zero. I was gonna go buy a refrigerator thermometer cause I feel like the fridge part is not cooling as much as it seems. In the last three or four days, it seemed like when I got the milk out, it doesnt seem cold. But it doesnt seem like anything is spoiling, so its not that severe. Other than that, it seems fine.

Viking Ranges was already in the house through the builder. They provided a Viking product and we were happy about it. The quality of the product is good. We bought our Viking range new but some problems were existing when we moved in and it needed some adjustments. The griller wasn’t working and the door has to be replaced because it isnt closing properly. But everything’s been pretty good so far and Viking has been very helpful with the service appointments. Scheduling the service appointments was simple. I called and got somebody fairly quickly. The reps were able to connect me very quickly with the third party that came to do the service. The people that they sent were very quick and the process was very easy. Weve scheduled two service calls. There should have been one service call, but there was a miscommunication between my husband and me, and I didn’t tell him to tell the techs the first time about the other issues. The techs were here the day before, but they still need to come back to install the new door. Viking Ranges has been great. We use our Viking range everyday and it has been doing its job.

Purchased a very nice home in 2006 that had just been built. The home came with Viking appliances. We have had nothing but problems with the Fridge and the Dishwasher has already been replaced with a top of the line Maytag. We have spent hundreds and hundreds of dollars on everything you can imagine with this fridge with 3 different authorized Viking repair companies. It still doesnt work properly and the alarm goes of all night keeping everyone awake. This is the worst $8000 dollar piece of junk ever built. It has to go, cant take it any longer. Someone should start a class action suit against Viking.

We have seen Viking in new houses and we liked the look and the reliability. Our range was delivered last year and we installed it a couple of months ago. Its heavy but we got it moved in all right and the installation was easy. We switched over from electric to gas and we really like the gas stove part of it because it feels industrial. Weve been real happy with it and the only issue weve had is a light bulb that burned out. We havent had anybody locally to come out and repair it yet. Weve been trying to contact the people at the place we bought it from or the local shops that work on Viking but we havent had heard back from them. They suggest we dont replace the bulb because its still under warranty, and so were waiting.