Dacor Distinctive Series Range model DR30D - One week after the appliance warranty expired, the oven stopped heating. The repair man replaced the circuit board. We still got a code 33 when we try to get the oven to heat to 400 degrees. Called customer service, they said to flip the breaker to the unit off for a few minutes. Seemed to help but we do not use the oven much, as we also have a Meile microwave/oven that we love and use that more. Then I cleaned the oven using only the ovens program. That locked down all of the gas cook top knobs. I called the repair service, it snowed on the Saturday of the appointment. They cancelled. I did not check the stove on Sunday. On Monday the repair service walks in and simply turns it on, no problem. VERY FISHY!!! I have heard the manufacture can control it by computer chips. This appears to be very true. Now the stove does not heat past 250 degrees. After speaking to a few people it appears this is a very common issues. Dacor is a lemon. Do not waste your time and money.

I wrote yesterday, perhaps a little too hastily that our motherboard was dead on our Dacor stove. The repairman came today and fixed it by removing it from the front of the stove and unplugging two plugs and plugging them back in. Everything works fine now and we are vastly relieved. The repairman commented that most people are very happy with their Dacor appliances and he doesnt repair them very often.Total relief. Also hope this doesnt happen again because though extremely simple to repair, it would become very tiresome to remove the motherboard and fiddle with the sophisticated circuitry if we had to do it ourselves. I wasnt watching real closely what the guy did and dont know if I could do it myself.

Most of my life, Ive always bought pretty low end appliances, and theyve always worked pretty well. When we remodelled our kitchen, we decided to go with a high end Dacor stove, and its been nothing but trouble. After just a few weeks, the igniters started to fire constantly on some burners. It was still under warranty, but it was very hard to find someone to honor the warranty. We got that fixed, then the oven light started to come on and off randomly. After our experience with the first problem, we just disconnected the light and let it go. A few months later, the bottom shelf jammed, and there was no way to collapse it to fit in the oven. This product is total junk. Dont buy it!

Years ago I purchased the Dacor Double Oven over a Thermador because the Thermador had a ridiculously long pre-heat time. The Dacor has performed reasonably well as a oven particularly in convection-bake mode. But over time, components started failing and repair parts were hard to find, unavailable or ridiculously overpriced. I am an an engineer with DIY skills honed from years working with high tech food manufacturing equipment and controls including ovens. In recent years, I have needed to replace a relay board, the main control board, hinges two times, and most recently the hinge receptacles. I have also replaced an inner panel on a door assembly. Just think what such repairs would have cost for an average consumer. I understand the parts can fail, but Dacor has shown little regard for consumers in my opinion. They have done very little to maintain an inventory of repair parts. Basically their message is that the part is now obsolete and unavailable. Thats some answer when the price of a new double oven is multiple thousands. Recently, the hinges on my upper oven failed again. As they failed, their failure caused increased wear on the hinge receptacles. Soon the receptacles failed as well. I was able to find hinges at a ridiculously high price but the receptacles were unavailable anywhere. I contacted a several parts suppliers who told me that they had no idea when the parts would be available. Moreover at least two of the suppliers mentioned that they had a backlog of orders for the receptacles - one had a backlog of over thirty. Yikes!. At that point I contacted Dacor customer service and asked what could I do to get the part. Answer: The part is unavailable and we have no estimate on when it will be available. I tried to escalate my request and got nowhere. Finally after many hours of online searching, I found one set of the hinge receptacles at a price 4X last years price. Lastly as I replaced the receptacles today, I realized that the mounting screws only hold one portion of the U shaped mount. If the screws were longer, the receptacle would be less prone to twisting and wear. Be aware that Dacor was sold to Samsung a few years back. Based on my experience, I could never recommend Dacor. Caveat Emptor!

As I have read in most of the reviews, we have also experienced the control panel on our 30 inch dual range cracking over the years. We were told not to replace it because it would continue to happen. Ok, lived with that... Now something new has started to happen, the plastic handle on the oven door and surrounding area has started to melt. It got so bad after a self clean that it is collapsing. Now there isn’t much of a seal at all when the door closes. The stove isn’t brand new, but this has to be a fire hazard, and consequently, now the oven will not even turn on. I’ve reached out to Dacor with no response yet. I’m done with this company!

We purchased our second Dacor microwave. When received there was a defect on the stainless front panel which we reported to Dacor (now owned by Samsung). They took claim information and we were referred to their service provider. A Samsung inspector subsequently visited our home and got approval from his superior. We were told the panel had been ordered. Two follow up calls revealed that there was a problem and we were referred back to Dacor only to learn the claim was overruled and denied. A subsequent appeal was made to no avail. Our warning is that Dacor repairs are very expensive and they do not back up their service warranties. Buyer beware.

Updated on 05/11/2021: I wrote a review about my terrible Dacor stove, and I was amazed when I was notified within a couple of days that Dacor wanted to help resolve my issue. I was asked to provide some basic personal information, which I dutifully supplied. That was weeks ago and I havent heard a peep since, and I doubt I will. Clearly they do this just so they can mark these reviews as Resolution in progress to make it seem like theyre doing something to help. But as far as I can tell its nothing but a smokescreen. Dont be fooled by resolutions in progress.Original: Our Dacor stove is the worst stove I have ever owned or lived with in my 50+ years. Within 2 years after we bought it, the oven had stopped working twice and 2 of the 4 knobs broke. (Ive never had a knob break on any stove before.) Luckily an appliance repair person (not specific to Dacor) was able to get the oven working both times but told us replacement knobs were not available. We have tried generics but nothing fits. I have been juggling 2 knobs on 4 burners for more than 3 years now, and STILL Dacor has no replacements available. Six months ago we inquired again and were told they had a new model of knobs available that would fit, but we ordered them and they were on back order and never became available. Meanwhile Dacor had already processed our payment for them (which is illegal, I believe) so we had to deal with getting that refunded because our hope of the knobs ever being in stock was gone. This is also the loudest electric oven Ive ever owned. It sounds like convection is on every time you use it, whether or not its actually set on convection. That lasts for 20 minutes after you turn off the oven, too. Also, periodically the stove emits a loud BEEP and resets its computer for no apparent reason, sometimes when Im cooking (oh, you had a timer going? TOO BAD - who knows when it will be ready now!) and sometimes when the stove isnt even on at all (just thought you might like to reset the clock - AGAIN).Furthermore, the oven door has a special design with an open space at the base that allows dog hair to get sucked in from under the stove and collect between the 2 layers of glass. So we get to view our food through dirty HAIR. Apparently thats why the oven is so loud, because it takes a lot to suck up all that hair from under the stove. This can be cleaned, but you have to remove the door to get to it, which is not easy - I cant do it myself. Its so embarrassing when we have people over for dinner; I just hope nobody notices the hairball in the oven door. After reading through the other Dacor reviews I consider myself lucky to be able to cook at all. Buyer beware, dont EVER buy anything from this brand. Its total (expensive) crap and customer service is nonexistent.

I purchased a DACOR PGR-30S LP in 2002. It has had a number of problems due to poor design that required replacing the control panel as well as other parts. However, it has recently developed a gas leak and thus is no longer usable. To fix the gas leak, you must take off the top burners to get to the leak and make a repair. UNFORTUNATELY, DACOR has to make room for new parts and no longer makes the O-Rings required. Yes, apparently a $10 O-Ring takes too much room seven years after I bought my range. So, in 2009, DACOR discontinued making the O-Rings and now I have a very expensive paperweight that I have to take to the dump so that I dont blow up my house. I wouldnt ever buy a DACOR again. The customer service it terrible and they cant even be bothered to carry simple repair parts. Buy a Wolf or some other high end stove because DACOR is literally a piece of junk!

We purchased our range (Dacor Dual Fuel Range RSD30) in about 1997 thinking we had a good investment. We have replaced the bezel 5 times (the area that encloses the control area). Today the door glass has cracked. Whooppee! Merry Christmas! Each time I called about the bezel, I was told that they had a design flaw. The last time we had to replace the bezel and also pay for installation ourselves. We decided if this happened again, we would get rid of it. Well, it will be sooner than later as the oven glass has cracked. Needless to say, we are not return customers.

We purchased the Model MOH130S in 2006 from a very reputable distributor of high-end appliances. In 2009 we required a service call to deal with temperature control. The oven was out by more than 40 degrees Fahrenheit. This resulted in a relay board, item 101559, to be replaced. Dacor was nice enough to cover the cost of the board, but not the cost of the $152.00 service call. In 2013, guess what? Relay board, this time out by more than 50 degrees, item # 101559 required replacement again only this time it was not covered and cost of $628.00. Here we are, 2016 waiting for the service provider again as temperature is out by over 60 degrees. Roasts, Turkeys, Chickens and everything else have been dying slow deaths in this unit and are awaiting yet another bill to deal with temperature control. Dacor will do nothing until another $150 service call confirms the problem. Hmmm! What to do?

I emailed Dacor for information about how to get my range fixed and was amazed. My questions were answered complete with numbers for model and needed replacement parts along with contact information for local service folks. Amazingly good service. Bravo, Tori **! Give that woman a raise!

We love our Dacor 36 refrigerator. We have owned it for 6 years and never had a problem with it. Our friends and family have also complimented the look and style. We are happy with our purchase and would recommend Dacor products to anyone.

We spent close to 30K in Dacor appliances and have been paying for repairs almost yearly. Most recently last year around March 2015 we spent $1800.00 in repairs for the refrigerator. It is a long weekend and we planned a family BBQ and had to throw away all my marinated meats and salads. This is unacceptable. When you spend thousands of dollars in appliances you dont expect to have these types of problems. DO NOT BUY DACOR APPLIANCES. IT IS A RIPOFF.

We purchased a Dacor Double Wall Oven in late November of 2019. I liked the oven and it functioned well until October of 2020 when the oven quit working due to a control panel issue. We were told the part was on back order. I continued to check with Dacor customer service and was continually told the same thing -- it was on back order. Never once did they call me to give me an update.In December of 2020 when I called I was told there was an update. The part was no longer on back order it was no longer in production, they no longer make the part. They would review the file to see if they were going to give me credit for the oven or get me a new oven. I contacted them again today and was told it was still under review and it could take them another couple of weeks to decide what to do. I asked to speak with a supervisor but was told that there was not one available. The person I spoke with today said that she would call me next week to give me an update. I appreciate her concern but that does not get me closer to a working oven. I would not recommend Dacor to anyone, customer service is terrible.

We have enjoyed our Dacor oven for a number of years but cannot recommend this brand due to high cost and frequency of repairs. The relay board, at $400 a pop parts cost only, has had to be replaced twice within 5 years. The oven door hinges failed in normal use so that the door would not close tightly and had to be replaced. The halogen oven lights fail frequently requiring replacement. Parts cost is only part of the issue. The inconvenience of not being able to use the oven for extended periods of time and high appliance repair labor costs are significant. All in all, a very good oven but reliability and frequency of expensive repairs lead us to not recommend Dacor ovens.

I have 2 single ovens side by side and have a cooktop and ventilation system - my experience with the cooktop and vent (2000) was so good that I did not hesitate to buy Dacor MorS130S ovens. They were installed in my new kitchen in September of 2012. I had my cooktop and ventilation system reinstalled. My daughter accidentally cleaned the oven without taking out the GlideRacks (which are hard to take out). We oiled them, etc., like the manual says if they are accidentally left in - they will not glide at all and now I am being told $300 each to replace excluding the cost of the service call. This is ridiculous. What kind of design is so poor that racks would get in this condition? I had Bosch ovens before and their warranty was wonderful and I, luckily, bought a Miele dishwasher which has a 10-year warranty. I would not buy Dacor again because of the warranty and because of this problem. I am beyond disappointed as I love my cooktop etc. I feel that Dacor should at least pay for part of these GlideRacks.

Wow! I wish I had read this website before we built our house 3 years ago. I have a 5 burner Dacor cook-top that has been nothing but trouble since day one! I have 5 different appliance brands in my kitchen and the Dacor is the only one that has caused continuous problems. I was so mad at the repair man today I hung up on him (poor guy, I see now Dacor is the problem). The cook-top has exploded three times. ow when I say exploded, I am not joking at all. I mean the explosion blew the cook-top up and burners off, blew the cabinet doors underneath open, flames shot out and the house shook. One of the times, my one year old son was standing next to it. I was so upset I ran into the other room with him and sat on the floor and we both cried. It was terrifying! I have had a repair man here 6 times over the last 5-ish weeks (Yes, I didnt have a stove over Thanksgiving and I was the host; its not looking good for Christmas either and we have 4 kids). They have replaced, cleaned and fixed everything possible. They then pointed the finger numerous times at the propane company (which they now have determined it is not a propane problem for sure). Today the repair company called me (by the way, they have been constant contact with their Decor rep Rob about the problems) and said they are done. My expensive 3 year old cook top is not repairable. They have exhausted every possibility. They have been here 6 times and the propane company three times. I have a hole in my granite counter top cut specifically for the cook-top and am told that every cook-top is a different size so I do not know what I am going to do. I called Dacor today and asked to speak to someone who could help me to no avail. I then asked for someone (anyone) to call me back today. You guessed it. Theres been no call back. This is getting really old. How many weeks does this need to go on (dont answer that)? Another problem that I have just lived with is that the stove continually clicks for quite a while after you are cooking. I was told to clean it a certain way. I did that and it didnt work. The repair man did it; it didnt work. The repair man said something was loose inside and tightened it. It still didnt work. I guess I could live with the click. It is the explosions that I need fixed.

Purchased Dacor Induction Range w Convection Oven RR30NIS-C in October 2013 and LOVE this range. Accidentally broke the glass on the induction cooktop with falling object mid-March 2020. Only the glass is broken, and all other electronics, induction burners, oven, etc are functioning fine. Called Dacor support to acquire part number for a glass top for repair - obtained part number #701751 superseded by #702285, BUT was informed that the part had been discontinued and is no longer being manufactured or kept in stock. No other advice was given other than to discard the entire $6000 range. Multiple phone calls with service.I asked for a listing of third party part distributors and was referred to four distributors on the Dacor public website and given no other info. I called all web-based third-party distributors I could find in USA and Canada to see if anyone had the part in stock, with no luck. I contacted two technicians to see if they would be able to obtain the part through their channels, with no luck. I am an engineer, so I spent some time pouring over technical manuals trying to find a solution to replace the entire induction range cooktop assembly (top part of the range) with a later model, and although its possible, Dacor would not provide the ability to purchase an RNR30NI range cooktop assembly that could be fit into the existing housing on top of the range. The convection oven is completely fine, and I cannot believe that Dacor has given me no other option but to pitch a six-year-old $6000 range because they stopped manufacturing one fragile part made of glass. I would imagine that many consumers may be in the same position as I, as these cooktops are breakable, and accidents happen. I have reached out to Dacor support desk numerous times without resolution, and I am at my wits end with a $6000 boat anchor in my kitchen. What a waste of money! Poorly done Dacor!I would like Dacor to provide me with some sort of solution whether it be the part required to fix my induction cooktop, or a replacement Induction Range with convection oven, or reimbursement of the purchase price so I can obtain a replacement on my own. If I am not able to find a solution to repair my range, I will never buy from Dacor again! Dacor will discontinue easily broken parts without warning! You may spend thousands of dollars and not be able to repair your appliance after warranty expires!

I have an Dacor column fridge and after 18 mths (under warrant), its not cooling. Its been 3 weeks, 2 repair visits and Im still out of fridge. Repair person said this is a known issue. If this is the case, Dacor should be proactive and reaching out to consumers under warranty to get this fixed instead of waiting for complaints. Interior trim kit is not included in purchase price which is ridiculous for the price of this fridge. Would not recommend!

We purchased a Dacor oven stove top. It is about 10 yrs old now. 3 years ago we had a problem with the ignitor and had it repaired and paid over $200.00 for the repair. 3 Years later we are experiencing a similar problem with the ignitors clicking on and not turning off. I have called for repairs on this but expect this will cost me some more money. I have been online and have seen similar complaints leading to believe that this is a common problem and I would avoid purchasing Dacor ignitor products for the stove top, until resolved.

My oven would not work. Neither the broiler nor oven element would heat. The dealer from whom we purchased the range had gone out of business. So, I wrote to customer service on the Dacor site. Dacor customer service was back to me within 24 hours with a suggestion on what might be wrong. My husband followed the easy directions and my oven is now working! I am very happy with the prompt reply from Dacor customer service. They even provided a dedicated phone number if we had problems.

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.

We purchased Dacor appliances twice, (double ovens, warming drawer and gas cooktop), after our first flood, and then again, after we flooded from Hurricane Harvey. (Dacors customer service was excellent in helping us replace all our appliances when we were going through such a horrific disaster because the vendor we purchased our appliance from the first time, wasnt in business anymore.) We were very satisfied with our appliances the first time we remodeled, that we purchased them again, and have not had any problems. The ovens heat up quicker than other high-end ovens and the range top cooks evenly and looks beautiful. I would purchase again, but hopefully, I wont have to.

Less than two years ago, we purchased a Dacor classic wall oven from a local high end appliance store in Durham, NC. Within a few months, the electronics started getting glitchy; the oven started beeping in the middle of the night. I turned off the beep, but other problems started popping up. I baked a pie which was half raw on one side and overcooked on the other side -- not exactly what you would expect from a nearly $5000 oven. Recently, the display has been blinking in codes and the oven has been turning itself off. When I tried to call customer service, I was repeatedly put on hold for 30 minutes after which the system disconnected me. When I finally spoke to a person, she was very rude. This is a horrible company, a horrible product and I deeply regret that the salesperson at the store talked me into buying this awful oven. I am extremely unhappy.

I have owned a Dacor Convection microwave for a few years and is so far the best Ive ever owned. It works great every time, has great preset features and also has a great stainless steel look. Great Product.

Our Dacor oven is 2 years old and the oven door stopped closing all the way, rending it inoperable. The company is now owned by Samsung. I tried to schedule a service call to repair/replace the door hinges. This should be a simple process. However, because I purchased the oven through a designer and Dacor dealer, I had to track down the order verification to demonstrate that I am the original owner of the oven (this is in addition to providing a copy of the receipt or proof of purchase). It took several days to resolve this issue with my designer and rep who sold me the oven. Then, I scheduled the service call on the phone only to receive an email hours later advising me that the service call had been cancelled. No explanation was provided. After rescheduling the service call several times only to have each call cancelled, something finally worked with Samsungs tracking system and the service call actually took place.Dacor is the Mercedes of ovens and I expect a service call to be a little more expensive. However, other providers of luxury products facilitate the product support to minimize customer aggravation. Samsung needs to work on its product support and customer service. I would not purchase a Dacor product again since there are several other manufacturers that provide comparable luxury kitchen appliances with much strong customer support.

Purchased a house with Dacor 2 Built in 30refrigerators that suppose to be under additional 1 year warranty after 2 year initial warranty expires, Both units were registered online and still showing being under warranty and the company refuse to take care of the issue. This is not how you treat customers and it tells that it does not matter if you buy $8000 refrigerator, you as a customer does not really matter. I am in the process of building another house right now and I was considering spending over $40,000 on Dacor appliances and that will definitely not happen since the company refuses to honor the warranty that is still active over broken door spring. What a shame!

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

I am writing to complain about our Dacor dual fuel stove that we purchased in 1998 when we built our house. Initially things went well, and I enjoyed baking in the oven and the convenience of the gas stove top when we had power issues. But then the honeymoon ended, and the problems started. After completing our first self clean cycle, we started getting the F1 code, and noticed cracks in the front on the stove. Our repair guy came out, took a look, and then informed me that Dacor had had numerous problems, and were not so good about living up to their warranty. He was right, Dacor felt in no way that they should help resolve our problem. With 4 kids, you cant just go without a stove, so we paid for the parts and repair. I figured it was just a one time thing, but I was wrong. We are now again looking at replacing the same part just 3 years later again with cracks and the F1 code. Dacor should be ashamed. Do the math. If they walk away from responsibility on all of these faulty products that average $5,000 a piece, shouldnt they have the money to pay for the fixes or maybe hire better engineers? They need to be held accountable for this mess. I need my oven back on!!!! And after the money we have paid for repairs, light bulbs, and parts...... the rest of the care should be free and on them.

When I pay top-dollars for a supposedly high-end product, I would expect performance and durability. That is not the case with Dacor. This manufacturer charges top-dollars for their appliances but their products do not live up to expectations. I purchased a Dacor gas cooktop range, and within a year several blue-indicator lights on the knobs (which indicate the gas is on) failed. At that time it was covered under warranty, and even then it was a hassle to get the repair technician to come out and take the range out to get to the electronic parts. After replacing two of the lights, the other lights failed as well, and then the replaced lights eventually went out. Now, only one out of the five lights work. After a year, the appliance is no longer under warranty, and it is too expensive to get it serviced. Its not only a cosmetic issue, but a safety one as well.Were in the market for a single wall-oven, and I considered a Dacor for its clean and stylish design. However, after reading the reviews about Dacor, Im veering away from this company. Sadly, as much as I want to support a Made in America company, the pride of workmanship and customer service doesnt live up to this companys branding.

I was very upset when I tried to get service on my Dacor range. I made a complaint to ConsumerAffairs.com and was subsequently contacted by James ** of Dacor Customer Service. He offered a telephone number to support a local appliance repairman and arranged for me to get my parts at a special pricing. This worked out great and my range is now fixed. I am a happy Dacor Range owner now. It was just too bad that I had to make a complaint on the internet before I got help. I hope this incident will encourage increased cooperation from Dacor in the future.

Our dacor appliances are 8 years old. Four or five times a year we need to have the technician to come by to fix something in our kitchen, dishwasher, built in fan for our stove top or refrigerator. These items are high price items-- should not have so many problems.

Replaced main board on top of oven because of oven light turning itself off and on endlessly. Cost was near 400 dollars with service call. Now, 2 years later, F1 beeping nonstop, and we have to turn power off to stop it. Last night, the beeping started at 3 am! I would never buy another Dacor oven. The Dacor microwave has never been able to pop popcorn. Now the carousel is failing to rotate. The only thing positive about Dacor is the styling.

The first F1 Error needed a new membrane repair for $470.00, after 4 years of service. Now, the same F1 error after the new membrane is only 13 and 1/2 months in service and it is now out of warranty. Customer service people are rude and unhelpful but when pressed, they said they might be willing to help after a service tech, which I have to pay for, diagnoses the problem.Even the Sears store people advise their customers not to buy Dacor products and that is sad because it is one of only 2 American made options. Dacor needs to step up their product engineering, commitment to quality and get rid of the rude phone people in Customer No Service. This is not the end of this experience but the only reason I am not junking the stove is because a comparable replacement is another 3000 bucks from another vendor which I cannot afford at this time.The irony of this is that the company clearly knows they have problems but when I asked if the replacement parts had been improved so the problems wont persist, I was told that no changes or modifications to the electronic brains had been made. How stupid is that! They are just asking for more problems with the parts they send you to fix what does not work.

The wall oven’s glass was damaged by a guest. Customer service at Dacor was exceptional. Within a day of advising Dacor’s customer service, I received a call from the service man and the replacement was installed the very next day. The service man was considerate by calling first and coming exactly when he said he would. He was very professional as he replaced the glass in a matter of minutes. I would choose Dacor again.

I, too, purchased a 30 Heritage gas range in Nov 2018. The first time I ran the cleaning cycle (2 weeks ago), the oven heating went out. After time consuming attempts to reach the warranty dept, finally got a call back. Sent the required information and was told the warranty servicer would contact me within 48 hours. After not receiving such call, I reached out via email again to Dacor and was told to contact the servicer directly. Well, I just did that, and was told they refuse to service me because DACOR IS NOT PAYING THEM! How is that for a luxury appliance company making millions off of its customers and not paying its service companies? A very clear breach of contract since my warranty is active until November 2021. I have never in my life had such an experience, with the LG, KitchenAid ranges I have owned. Never even have needed one ounce of service in their life. So now I await a response from posts on Dacor FB page and voicemail I left, hoping for service. What a colossal waste of money. Buyer beware!

We remodeled our kitchen less than 5 years ago. As we have owned restaurants in the past, we wanted commercial quality appliances. I was looking at Sub-Zero and Viking or Wolf. Unfortunately I took my Home Center convince me to purchase A Dacor package. That was a mistake. Even though these appliances cost as much as the those brands, the quality is not even close. After spending $22,000 on appliances I have quickly discovered that these appliances are junk. First the microwave began to arc and nearly caught fire. Even when they installed my cooktop. I noticed that the burners in the middle were marked incorrectly and the blue LED indicating the burners are on was burnt out.After only a few years, now my ovens are not working. And right before Thanksgiving I am without ovens. My old ovens were almost 50 years old and worked fine. These $6000 plus ovens are not even 5 years old and are down. I am kicking myself for not going with my original plan. If you are considering Dacor, I would not recommend.

I have the Dacor 30 all gas range in my house and it is the best. The grates take up the whole top surface of the stove area, so I have a ton of room to cook on. Basically, I can fit 4 giant pots on the stove at the same time, so Im ready anytime a chili cookout might break out. This is also super convenient during tamale season and soup season because I can put up to 4 giant stockpots on the stove simultaneously. In the event that I spill, its easy to remove the grates and give the surface a nice wipe up. As far as the oven, I totally rule the holiday season because I can fit up to 3 full size 18x36 catering sheets in at the same time, so basically, I can cook 4 dozen or more cookies in one shot, leaving me tons more time with family and friends than if I was baking 1 sheet at a time. Thank you Dacor!

I called customer service to ask general directions on how to remove the top of my oven range. The person answering the phone (01/23/2017 at 4:25 PM) would not let me talk to anyone in service. I asked him why, and are you ready for this? He said we cant talk to customer service for our own security.. No kidding. The idiot went on to try and tell me it was for my protection! After arguing further, I asked him to again connect me with a technician. He puts me on hold and comes back and says The technician said to call a service provider - unbelievable. I will NEVER buy a DACOR product again! What morons think they can sustain a business with this approach to service!

Dacor 27 electric double oven unreliability. Almost from first use the Dacor electric double oven has been plagued with problems including but not limited to door not locking when self cleaning, not self cleaning, door not unlocking upon completion of self cleaning, and filter issues. Since purchased in 2013 the top oven has been used between 75 and 100 times; the bottom oven less than 25 times. Yesterday the oven died. First error message U43 relay board. Second U60 cooling fan. Worse when the control board responsive/froze circuit breakers were needed to turn oven off.Repair estimate is $1600 plus tax. I intend to replace the overpriced and unreliable Dacor with a Kitchen Aide at approximately 13 the price based on customer and Consumer Reports reviews plus a new one year guarantee. I do not recommend the Dacor double oven if you are a serious cook and/or frequent user. Brand name and styling are less important than product reliability and useful life especially when you can purchase the former for two-thirds less money.

Eight months ago I renovated my whole kitchen with all Dacor appliances, cooktop double wall oven, refrigerator and dishwasher and I could not be more pleased. I wanted to wait a few months before I wrote this review in order to make my review more accurate. I love the modern design of all the appliances. The refrigerator is nice and roomy and the cooktop has been very reliable. Dacor products cost a bit more but they are well worth the extra money!

I have had nothing but trouble with a wall oven I bought in 2010. Basically just bad electronics. I finally replaced the oven in 2014 and had to get another Dacor to fit the opening. The new unit still does not heat evenly and is consistently off by about 50 degrees. Customer service is not helpful at all. Local repair shops cant really fix issues. Terrible company. Cant figure out how they stay in business.

We purchased our home brand new in August 2006. The house was built and the appliances installed (but never used) in 2003. One of the things that sold us on the house was the kitchen being comprised of all high-end Dacor appliances (double convection oven, cooktop, dishwasher, and built-in microwave). Our excitement quickly turned to frustration. The first problems began with the dishwasher, which after several attempts at repair (circuit board) was begrudgingly replaced by Dacor, with “begrudgingly” being the key word. I have always found Dacor customer service to be rude and dismissive - with the only way that I ever received a satisfactory outcome, being via threats of contacting the BBB and Missouri Attorney General.About a year after receiving the replacement dishwasher, the internal racks began rusting badly. Once again, I called customer service who originally wanted to sell me new racks at a discount. Only after another persistent round of explaining that high-end dishwasher racks should be made from a material that doesnt rust, complaining and threatening, did I receive new racks free of charge. I was also informed that they had changed rack manufacturers and that would eliminate the rusting problem. Wrong. It has now been another couple of years, and the new racks are rusted worse than the previous ones. That is just the dishwasher.Our Dacor microwave display began slowly losing its LED display about 2 years ago. Lately, the microwave interior lining is beginning to disintegrate and rust through. One of the burners on our gas cooktop makes a constant popping noise when lit. The top half of our double convection oven no longer heats beyond 250 degrees. I realize that our appliances are now significantly beyond their warranty period, so I am no longer even attempting a resolution through Dacor. I will most likely ride these appliances into their graves and replace them with another brand. I am writing this mainly to alert others about my experiences with what I believe to be Dacors total lack of quality at a premium price. In my opinion, Dacor is all style and no substance.

In August of 2005, I purchased a Dacor pro range. In December 2005, the control panel began to blink and lose display. Dacor gave me names of 2 authorized repair people. After several visits by a repairman, I phoned Dacor and was told to call a repairman. They obviously didnt listen to me! The repairman spoke with Dacor representative who responded that the display needed to be ‘rebooted just like a computer.’ Several times a month, I must go to the electric control panel in my basement to turn the breaker switch off and on in an effort to ‘reboot’. In September 2010, the display panel went dark and could not be ‘rebooted’. I had to replace to control the membrane at a cost of $530.69 plus $169 for labor and a service call. On Thanksgiving 2010, the ‘new’ display panel which was obviously defective, stopped working. Once again, a new membrane had to be ordered and installed incurring another service and labor charge! I sent a letter to Dacor wanting reimbursement of labor/service on original defective membrane and was advised that they warranty their products, not the service! It is now November 16, 2011 and I still must continuously ‘reboot’ the control panel! However, I spoke to an authorized Dacor repairman who told me that Dacor has had many complaints such as mine and now have a devise which attaches to the power cord and filters out the ‘noise’ from other household items which disrupts the control panel on my oven! Is there a reason why Dacor is keeping this a secret? Do they not want to make their consumers happy? I cant wait to be rid off this appliance and all association with the Dacor company!

It give the peace of mind, knowing that having a Dacor cooktop (RGC365) I have one less thing to worry about it. Food is always on time, and my wall oven is so simple to use and clean. Like I said one less thing to worry about it. I been a Dacor customer for over 12 years. There is no need to look any farther. My next kitchen will be a Dacor Set.

Purchased a Dacor freezer. Freezer does not come with outer panel. Understandably, because you can choose to put your own custom panel on or order one from Dacor. Found out Dacor was bought by Samsung, a few years ago. So I decided to order a Stainless steel door from Dacor. One of Dacors reps suggested I order from J@J international. I placed order and two days later they called back saying they cannot ship door to me UPS nor FedEx will ship it. They refunded my money, so I reordered from someone else. Got ss panel toe kick and handle. Opened box only to find out no hardware, brackets ss trim for sides screws and so forth. I assumed mounting hardware would be with door. So began the part search for parts. Come to find out Samsung changed Dacors part #s. Vendors who sell the parts could not come up with parts or told me not available. Reliable parts agent told me this. I was told they should have come with freezer. Meanwhile called back Dacor to someone who specializes in dealing with these issues. She took over 45 minutes of my time giving me the impression she was gonna resolve the issue. She finally said we have the parts and inferred that I must have not talked to reliable parts. I assured her I did. She continued to refute what I told her. I have been right at two months trying to get freezer door installed. I called an Appliance dealer in Salisbury Md. to get assistance. He told me when Samsung bought Dacor he dropped line. I now see why. It has been the worst experience I have had with a company that has absolutely done nothing but appear to be concerned and say they are sorry but do nothing. It looks like it will be another 750.00 to get a couple little trims and brackets and a few screws. If I had it to do over I would never have gone down this road. This has been a two month old nightmare that is still going on. Best advice I can give is steer clear of Dacor/Samsung. Was going to buy matching column refrigerator. Not now.

From the beginning, August 1997, 17 years ago, I was not able to use my oven after self-cleaning. The problem was never resolved after countless service calls totaling over $1500. Aside from the cost, I was inconvenienced every time I cleaned my oven, as I was not able to use it until it was serviced, about a two week wait. I contacted Dacor early on and they reluctantly agreed to extend my warranty for a year. They did nothing beyond that, and my oven still shuts down after self-cleaning, which I hesitate to do at all, until it is beyond needing cleaning! The circuit board was replaced and recently the cooling fan was changed, but....no luck. Buying a new oven is not an alternative, as the oven performs well in every other way and I simply cannot afford one. I cannot believe a company of such status is not interested in satisfying its customers.

We purchased a Dacor wall oven when we renovated our kitchen in 2010. After five service calls, a replaced circuit board and broiler element, they found a broken wire which must have happened during clean cycle. I have been without an oven for two months and would not recommend buying a Dacor oven because I think it has a faulty design. The issue is still ongoing.

This range was installed in January 2003. The door on the larger oven was replaced soon after because it would not close tightly and still doesnt with the new door. I have always thought that the oven temperature is lower than it should be but have been told twice that it is accurate, tell that to the turkey. The heating element on the large oven was replaced 2 years ago. Four of the burners dont light and have to be lit manually, this has been going on for 10 years. The relay board has burned out and now has to be replaced, $800.00 fix. The technician just left and could not replace it, he couldnt access the tight spot that it was in and wanted to cut the barrier panel to get access to it. He decided not to do the job and told me to call Dacor to get another repair service, which I just did. I was prompted to write this after reading other reviews and remarks. I hope this helps someone out there to buy a different brand.

Bought the DACOR WALL OVEN in late 2019. Top burner is over heating and burns everything, caused a fire in the oven. Can not even get any response from customer service. Warranty not worth the paper it is printed on. Stay away from DACOR.

I submitted a review regarding a repair on this same refrigerator Dacor EF42BDCBSS back on 10/29/12 and 10/31/12. We now have another repair bill in the amount of $486.42 for a drain pan kit and defrost thermostat. I tried to contact Dacor by phone and email to talk about the situation, but have not received a response. I would highly recommend that you think twice about buying a Dacor brand refrigerator.

We have an 11 year old Dacor double oven with convection on top. The relay board malfunctioned and there are no parts to repair this. All Dacor would tell us is that they dont carry the parts anymore. Evidently, they are not required by law beyond about 8 years and that appears to be all they do. Our appliance repair person even contacted a company that rebuilds electronics and they cant get parts for this board. It is unbelievable considering what we paid for the oven. So we now have to replace it. Dacor offered us a discount on a new one. Not good enough. I cant imagine putting another Dacor product in. Two appliance service people have told me that Dacor has this reputation and they would not put them in their own houses.

When I completely remodeled my kitchen 6 years ago, I actually went AGAINST the advice of my appliance dealer and kitchen designer and insisted on buying the Dacor 30 double convection wall oven. Id been longing for Dacor ovens for years and though they gently tried to steer me towards Miele or Electrolux, I dug in my heels. Ive regretted ever since. Since first use, my electronic display has not been without an error message. Every time I go to turn on the oven, theres a message telling me to clean the convection fan filter. I called Dacor and they told me to ignore it! It was a mistaken message. Still, I cleaned them repeatedly to no avail. The main electronic circuit board on the oven has gone out three times. They paid for it the first time because it was under warranty. The second time they sold me the part at a discount but I had to pay for the service call. Total cost to me: $480. The third time, I had to pay for everything myself. Total cost to me: $870. They told me its because I broiled with the door open. I have NEVER broiled with the door open! The inside lights go on and off randomly. The temperature probe has NEVER worked properly. Last week, I was preheating the oven to bake some cookies and an alarm went off giving me a cooling fan error message. The oven turned off and I cant get it to turn back on. I called Dacor customer service twice so far and the first time they told me they would research the issue and call me back. They NEVER CALLED. I called again and they told me they could ship me the part and I could pay for the service call. The lower oven is currently working so I havent done anything yet, but the oven originally cost me well over $5,000. I have put another $1,300 into it. Im not about to spend another $500-$600 on this complete waste of money. Bottom Line: Dacor sells junk for exorbitant prices and refuses to stand behind their products. I was an idiot to fall for the Only True Convection Oven in the market line. Im buying a Miele or a GE to replace.

The Dacor (model ER36SCH/NG) burners work, but the oven & the broiler burners will not. The circuit boards were replaced twice 2 times, under warranty, but still fail. I have to un-plug, or turn off then on the breaker to reset the circuit board. Dacor states that they are aware of defective boards, but are working on new replacement boards (no board yet). Its going on now, for over 6 months. Is there any news? I am very frustrated!

I purchased a Dacor double wall oven in May 2011 at a reduced price from a secondary market. Due to cosmetic defects, it wasnt sold by an authorized Dacor dealer. I bought it at what I thought was a fair price, considering the cosmetic defects. When our home was completed in November 2011, we installed the oven but found the oven would not heat up to the set temperature. I was told by the company I bought it from that it would be eligible to be covered under the manufacturers warranty. I called Dacor and was told that since I didnt buy it from an authorized dealer, they would not cover it under their warranty even though I had it under one year. Since I had to give Dacor the serial number when I called it in, they now have a permanent record to that end. I have had no oven because I cannot pay to have it repaired.

After 4 months our microwave exploded when we tried to bake 2 potatoes. Dacor has reviewed the situation and acknowledged the product was defective. 10 weeks later they keep saying the replacement is on the way but no one knows where it is. Dont buy dacor products.

Ive had the 27 inch double wall oven for 10 yrs. When I purchased them they were 6000 dollars. With 3 years I started having a problem with the motherboard. It has been replaced 3 or 4 times. Ive lost count. The last time they said it was fixed for sure. Well today the same issue is occurring. Im done! Never buying another Dacor product again.

I bought DCM24S DACOR 1.5 CU CONVECTION MICROWAVE-SS and after few months of using this product its banded on the back wall of the microwave that supposedly resulted from improper turntable placement which caused the turntable tray to make contact with the back of the oven. The quality of the product is very poorly, dont buy Dacor product!

We purchased a Dacor gas range in 2005 for $2000. In a short time the plastic trim around the knobs cracked, and the glass in the oven door had not maintained its seal. I contacted Dacor several times and was told to take a picture and send it to them, then they could decide a course of action. The course of action was that I would pay for materials and labor. I decided not to do that, and eventually I will replace the range with another brand, never a Dacor!

DONT recommend model #MOH130. We were so impressed with the options that this oven came with. Sadly, with all the bells and whistles also came a ton of repairs. After the 4th repair, our service rep said the relay board needed to be switched out. (Half of the service men who came to my house seemed to be grasping at straws trying to come up with an explanation why the temperature was fluctuating, or why it took so long to heat up, etc.) Then I get to wait 2 weeks for a part to be ordered/arrived and re-schedule service. Last week got code U22 - oven wont even turn on. This oven is only 6 years old. NO THANKS - NEVER AGAIN will I buy anything from this company.

When the beverage center was initially installed 5 or so years ago, I went to put wine bottles in the wine drawers and surprisingly, the shelves are too shallow to properly hold some of the bottles especially tall Riesling bottles. I contacted Dacor to get some response to the poor design and got no response. Now the unit wont chill and I have just paid a repairman $162 to tell me it is not repairable because the unit has a leak in the refrigeration system and it is within a foamed in area of the system. So after only 5 years, I am replacing my wine fridge, not what I would have expected from a brand that touts itself as being high end. I am very dissatisfied with Dacor and certainly will not be purchasing anything of that brand again.

I purchased my Dacor range in 07. After running the self clean cycle today, my oven wont heat up using convection or regular bake. Keep in mind, I had the entire electronic guts of the oven replaced in March 2011, 6 months ago after the same full failure. I paid $6,500 for this appliance. I wish I had my old GE oven back. This piece of equipment is only 4 years old. My husband and I dont use the oven often. What a huge disappointment! I will likely spend the next few days on the phone with customer service.

I completed a 7-month total remodel of our kitchen and family room, which were connected in November 2007. The kitchen remodel cost $18,000 for various Dacor appliances including the Millenia series of wall oven MOV130S; warming drawer MWDV30; and 42 island hood DHI42130. The remaining includes the huge 30 Epicure dishwasher ED30SCP, 36 cooktop EG366SCH, and beverage center EF24LBCSS. All have the beautiful copper accent package and make for highly attractive appliances. We constantly receive accolades for them. If only they werent absolute garbage functionally and reliability-wise. Others have remarked how the ignitors on the cooktop continually spark, even after the light off. After contacting Dacor and waiting 2 weeks for the repair, for which Dacor sent the wrong part and caused another 2-week delay, the repairman had to rip off the front accent lip of the cooktop to reach the base which significantly dented the front lip. The ignitor worked like a champ for 2 days, then click, click, click - constant ignitions. So I cleaned around the ignitor tip with 409, dried it and it worked flawlessly. Thanks Dacor for your own product ignorance and my now dented cooktop. It has worked well since and is a sound product, so far. If only my luck held out.Next, the wall oven. Very beautiful and my control panel has held out (fingers faithlessly crossed). The oven isnt calibrated though, so follow cooking directions at your own risk. This oven will burn your food if you set the temp and timer to the recommended settings. I have to take off 25-50 degrees and 5-10 minutes of requested cook time or I will smoke any meal. After 2 years of use, I decided to use the cleaning cycle - following the directions to the letter. Forty five minutes into the cycle and kaboo! The front window shattered. Dacor says $700+ for glass replacement; I say send me the part and Ill do it. I got the discounted part for $68; spent 3 hours cleaning and reassembling with care; and the window has held, but I havent tried the cleaning cycle since. Why roll the dice again?Ah, now my fave garbage Dacor appliance - the interminable dishwasher. Truly engineered by the diabolical. I just completed my fourth major repair after 5 years of use. First, the drain valve failed after a few months of use causing flood and was replaced under warranty. Then the door seal failed (more flooding) and was also repaired and replaced under warranty. The dishwasher stinks, by the way, as the unit cannot evaporate effectively during drying cycle due to ridiculously poor rear venting design. So I have to leave the door wide open for hours after use to facilitate drying and stench reduction. The control panel/circuit board has fried twice now in the last 3 years - it just starts erratically beeping and refuses to take input, even with a power reset. Both technicians stated the design and quality of the board is third world, which likely is exactly where Dacor outsourced the garbage.The island hood and warming drawer have worked well, and the beverage center has been reliable but maddeningly causes back left cans of soda to freeze and explode occasionally; even with the set temperature raised to now 45 degrees. Fun to clean up after coming home from a long trip. My expectations are so laughingly low now for these Dacor products that I dont bat an eye with the frozen soda muck this fridge occasionally produces. Customer service though has been helpful and thankfully, American. They have replaced both circuit boards for free well out of warranty. I have only appreciation and great sympathy for the customer service folks who Ive spoken with. I love my kitchen, but hate the appliances in it. Never again Dacor. Never again.

I purchased a Dacor Double Oven 5 years ago. It is a beautiful design, but unfortunately a piece of junk. Over the 5 years I have had the oven, I have had service technicians repair the oven on 7 different occasions. Unfortunately, my oven is not out of warranty and has failed once again. Today was my 8th attempt at service and the service technician could not get the oven working. I have called Dacor, pleading with them to stand behind their product and to replace this useless piece of equipment. I continue to get L22 error codes, and the main circuit board had been replaced twice. After persistently calling Dacor’s customer service, they finally said they would sell me a new oven at a discounted price to the tune of $4800 plus tax, shipping and installation. I ask myself, why would I want to buy another piece of junk? If Dacor wont stand behind their products, perhaps someone should initiate a class action suit against them.

I bought this beautiful range and choose Dacor but when we used the Green Clean on it the enamel pealed off a spot on the bottom of the oven a 2x4 inch patch. Now Dacor say that this is cosmetic and will not honor their warranty. I have been calling them daily because they do not call me. Their service sucks.

I'm just writing about the Dacor fridge. We've had the fridge for about 6 months and its amazing. It can fit so many items..we tend to buy a lot from Costco and everything fits in the fridge and freezer no problem. My two favorite things are the fresh drawer and auto fill water pitcher. The fresh drawer temp can be adjusted based on what you want to place in there. Wines, cheeses and we've even stores desserts in there. And the auto fill water pitcher means no one has to remember to fill it up. Small detail but so nice to have. Definitely recommend this fridge.

We have 3 Dacor appliances that we purchased new when we remodeled our kitchen a few years ago. Our cooktop’s igniter continually clicks even when it is not in the light position. This only happens on the front 2 burners (the back 3 are fine). We have cleaned the unit and cleaned the igniters over and over. We have had 2 authorized Dacor service companies and another company look at our unit. Two said no fix exists; the other replaced a part after talking to Dacor and that did not fix it. When I called Dacor, they noted to get another service company and call them when they are here. I am concerned that this again will not work and I will have to pay another service fee.When they were here I asked them to replace a light in our double oven, but they noted they would have to remove the oven from the wall to do that and it would be costly, to which I said no thanks. Is it true that the oven has to be removed to replace a light? Another issue is that our double wall oven’s upper unit only gets warm to about 200 degrees. Another issue is that the microwave door open button does not move the door, we have to push it and pull the door open by hand. I have turned to Dacor service and to our local service techs and we are at our wits’ end. Any help here?

I purchased all Dacor appliances when our home was built 3 years ago. The Refrigerator has been serviced 2 times already and now requires manual defrosting every month to keep it functioning. Now the double ovens broken! These appliances are expensive and a total nightmare...never buy them!

I purchased most Dacor appliances when I built my home in 2015. Their induction cook top and dishwasher kept breaking down one by one. The first time the repair service was done well. Early 2019, their cooktop broken down again and I still have the half broken cook top for almost 4 month now. We have been emailing back and forth, firstly Dacor promised to mail me the parts, but then a different customer rep reached out saying I have to take the broken parts out and mail it back to them before they can send me the replacement parts. That means I would have to live without a cook top for a while. There is even no estimation when I will have it fixed!! Dacor dont value their customer and Im comfortable to say it is the worst product quality and service I have experienced in my lifetime. Never recommend it to anyone!!

I have a Dacor 27 inch wall (model EOR) oven which I bought 2 years ago, along with a micro and a warming drawer. Since then, the control panel has been replaced twice. Both times because, after using the timer mode, the beeper would come on at all hours of the day and night. In both instances, I had to cut the power to the oven until the replacement part arrived. I am presently waiting for the third panel to arrive. Today I needed to bake something, so I turned the power to the oven back on. Now it will only function at 350 degrees and only in the bake mode. No other numbers can be put in and nothing happens when I select convection. So far Dacor has absorbed the cost of the parts and repairs, but that does not mitigate the hassle of having to wait upwards of 2 months for a part each time this happens.

Add me to the Dacor hate list. The $4300 oven installed in 2000 is now a whopping $6400. My motherboard #2 is broken and the glass on the door cracked which to me is a safety issue. This is a two adult, no kid household so figure. We use the oven about 7 times a year. My Dacor rangetop and hydraulic exhaust have both required service as well.

I bought the refrigerator less than a year for over $4,000 and the vegetable drawer chipped. When I called Dacor, I was told that it was a cosmetic issue and was given a number to call and order the part. For a refrigerator less than a year and costing that much, I thought it should fall under its warranty. Another issue is the ice maker. It wont dispense ice and I have to always pull the ice bin and put it back in. The Dacor customer service said that its because air gets into the ice bin when I dispense ice and thats the solution. Once again, for such an expensive refrigerator under 1 year old, I would think customer service would be more customer oriented. Never again!

The refrigerator was installed in April 2017, a $20,000 purchase. It had problems from the beginning and theyve only gotten worse. The unit was replaced (not the exterior, of course) during the first year. And now, less than a year later, it is not working once again. Weve been waiting over a week for a service call and have lost thousands in groceries - have had to eat almost every meal elsewhere - and have not received a single response from their service department. I will NEVER purchase another Dacor product again. I am preparing for legal action.

Purchased a Dacor Epicure ER36DSCH/NG RANGE and oven in 2007. Sad story, it never worked properly since day 1. Initially a gas burner did not light, they came and repaired it. Subsequently the door lock failed in the lock position - had that repaired. The door lock failed the next year again, this time thanksgiving, ruined the dinner. They fixed it but the following year the lower burner element failed at Thanksgiving. All my relatives know not to purchase a Dacor product. Problem is I am stuck with this boat anchor. The oven door motor has failed 3 more times and thankfully the service man showed me how to change it. Today we tried to bake some apple pies and found the oven temperature set at 450 was only 350 (bought an oven thermometer). This explains why it always takes so long to bake things. A complete piece of **, never ever buy one.

My Dacor Preference 30 double wall oven (model PCD227R) was installed on 5-14-2004. On 12-31-2007, I replaced the upper oven high limit switch for cost $146.56. On 5-19-2010, I reset the lower oven high limit switch for cost $95.00. On 8-27-11, I replaced main control panel (Bezel Assembly), whose parts cost $271.10. On 12-14-2011, I replaced the main relay board for $214.02. On 1-16-2012, I replaced main relay board again, and it is under warranty. On 2-3-12, I replaced upper oven temperature sensor for $32.09. I am awaiting authorized Dacor service technician to calibrate both ovens.

My Dacor Double oven is less than 5 years old. Lately, the broil function has stopped working well on both ovens. I contacted the ONLY authorized Dacor repair center - Home Appliance Repair GTA (HARGTA) and told them my broiler wasnt working well. Their repair technician came to my house, took both double oven doors off in order to give me the assessment – that my upper broil function was not working well. In fact, both upper and lower do not work well but thats a side issue. In the process, the technician broke or did not properly reinstall my double oven door. I called and he returned and again, removed BOTH oven doors. Now, my upper door is working well but my lower door has no hinge and falls hard and heavy. This is extremely dangerous. I have left multiple messages with HARGTA and they are not getting back to me. Ive even contacted DACOR which is only in the US and they havent gotten back to me either. I purchased a Dacor oven to get a quality appliance and excellent after care service. It appears that both the appliance and the aftercare service do not live up to their reputations. P.S. The quote to repair 1 broiler is $750 after less than 5 years of use. That will equal 1/4 of the oven cost in less than 5 years.

We bought 3 very expensive Dacor appliances when we built our home 12 years ago. They have been a total disappointment. The microwave was replaced after just a couple of years when it just stopped working properly - including needing to stop it by opening the door! The wall ovens have needed many minor repairs which have amounted to several hundred dollars after labor charges. I see on this post others have had to repair the hinges! Ours have been replaced twice! The broiler came loose and was hanging on one side. The internal light also goes on and off by itself - sometimes in quick succession. At times, it stays on and cannot be turned off by the light button but by banging the front of the oven! Ridiculous! The cooktop cooks very unevenly. It goes from simmer to boiling over. The ceramic material did not hold up very well either. It is supposed to clean easy. But there are spills that have left permanent stains and we will be replacing that as well. We have also had Customer Service tell us items have been discontinued so we have no choice but to replace these appliances since replacement parts cannot be purchased any longer. This is a warning to anyone considering Dacor - DONT WASTE YOUR MONEY! There are far better appliances out there!

I have a Dacor MORS130SS oven that I purchased in July of 2008. After 6 months the first membrane panel failed, one year later the second membrane failed. One year later the third membrane failed. Im on the fourth membrane and now my fine Dacor is burning things!! I can set the temp to 350 and it shows 350 on the display but the lower element never shuts off and whatever I cook gets burned. I bought this oven thinking it might be my last considering the supposed quality of Dacor. I know for sure it wont be my last oven!! I sell appliances and I never recommend Dacor ovens because of all the continued problems. Ive never used the self clean feature since being told by a Dacor tech trainer that he didnt recommend using self clean because it would cause the oven to age faster. Wonder how long it would have lasted if I did use self clean? Sure wish Dacor would contact me for a testimonial!

Like many of you on this site, when we remodeled our kitchen in 2000, I researched and decided to shell out the extra money for the highly recommended and higher priced Dacor everything. We got a double oven, glass 30 cooktop and an exhaust fan. 12+ years later, I wish I had bought GE! My ovens have had so many problems I cant even count. Basically, the temperature doesnt hold correctly. I have used oven thermometers and my husbands fancy gauge to check temp. I had a whole transformer and control panel changed out in hopes that it would correct the problem, but it didnt. I think it has something to do with the self-cleaning. I think it gets so hot that it fries the controller. I never use the broiler so its not like I left the door open and wasnt supposed to. This afternoon I set the oven to preheat to 350. I set my little cakes inside that I was making with my grandson. About 5 minutes later, it smelled like something was burning so I checked the little cakes. They were already charring on top and then I noticed that the top element was fiery red, basically on broil! What the heck?! This is ridiculous! Im not going to spend another $500 for another repair! I am waiting to see what the repairman says.On another note, my stovetop cracked twice! The last time, Dacor was nice enough to sell one to me at cost and my husband was able to install it. It didnt match the old one and I was told by Dacor that they dont make them anymore and that is made by a third party supplier now. The old one had a textured finish and this one is just very shiny and scratches so easily! I hate it. We also had a retractable exhaust fan put in because the stovetop is in an island. Every time I turn it on, my basement smells like whatever is cooking. Now the buttons dont work anymore. That is unless I jab them so hard with a sharp object that it finally makes enough contact to work! This is another part that we got at cost that my husband had to crawl around and repair that still doesnt work.So, all three Dacor appliances we bought have turned out to be very disappointing purchases. Dacor should stand behind their products better, offer longer warranties or better yet, build better products! I would never recommend these products to anyone!

I am having issues with my Dacor oven and have tried to contact customer service since Monday 01/04/16. I was on hold for 27 mins and finally left my number for a callback. I have called every day and leave my number for a callback, no response. Today Thursday I sent a message and the response was that someone will call within 2 days. Great customer service. Buyer beware.

I purchased Dacor Brand cooktop, oven, microwave and dishwasher. The dishwasher quit working after four weeks. Price tag for the dishwasher 2,800. Three weeks later Pacific Sales in Corona will not take the dishwasher back and replace with a new one. Dacor is struggling to provide a service tech in my area to look at the machine and honor the warranty. In the mean time I am shelling out money for Dawn dishwashing liquid and washing the dishes by hand. Complete JOKE. If you want a brand that will not stand behind their product... purchase Dacor. Want a salesperson who will talk up a brand but the Store washes their hands of the transaction after payment, shop Pacific Sales in Corona Ca.

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

Purchased Dacor Renaissance wall oven in July 2015, Model RNO130S. After less than a year and a half, the cooking temperature began to fail. For instance, set to bake at 425 degrees, the oven would appear to heat properly, but tried and true recipes would be pasty and uncooked at the expected time. I inserted an oven thermometer inside to test and found an erratic pattern of oven heating up properly to 425 but then sometimes dropping back to about 350 during cook time and refusing to ever reach 425 again. ABT repairman adjusted temperature calibration but refused to troubleshoot any further. Just ruined another dinner. Thanks Dacor and ABT for your unreliable product and poor service.

Warning: Warning, safety hazzard for all, adults and children. Recommendation: The knobs should be set on the top of the stove, not the front where children can reach. Control knobs should click when fire and gas is turned off, and highest flame setting should be at the end of the turn just like a clock. I inherited this range as new owner of the house. Today I used the high flame option of the gas stove. When I was done with cooking, I turned off the gas according to the knob position, front of the turn. Later I discovered the range was not exactly off. It was still hot but no flame could be seen.I checked by sight the control knob position, it was set incorrectly in off. Then I touched it and realized the knob actually has a bit more to go to the end, slightly before the off position. Therefore it continues to release gas with unobservable flame. This knob does not click when user turns it to the off position. It is just a silent knob with an inaccurate cue of a heavier black line for off and on indication. Besides, high flame setting comes at the beginning of the turn of the knob rather than the end, it is counter intuitive to our mind of increase heat by turning the knob further on, like our clock. Oven racks are hard to put back after cleaning. Once a rack almost tumble out while food was sitting on it.

We bought our Dacor 30” gas range in September of last year. We were tired of cheap stoves that lasted 5 years before they needed to be relegated to a landfill. We thought it was an investment that would provide us with a reliable appliance and worst case scenario, better warranty repair service than Home Depot or other big box store.After 15 months, the igniter for the oven stopped working. We tried the 800 number on the warranty registration website and no one there could bring up our registration, even though I could see it on the website. They gave me an email address to contact the people who could look it up and I heard nothing for two days. I called the 800 number again and they transferred me to another number and they finally found our warranty registration and issued a ticket for the repair.The company they use for warranty work in Toronto, is Home Appliance Repair GTA and they are absolutely horrible. They said they ordered the part on November 27, but they did not actually order it until December 6th. Dacor then sent the wrong part! I demanded that they send the proper part overnight and on December 13th they called and left a voicemail saying that the part would be here by today at the latest.It did not arrive and this evening I emailed them again and their response was that the part would be here on December 19th. How does it take a week in this day and age to deliver anything? I don’t believe that I will even have a functional oven for Christmas this year. I have already given up on any baking getting done. I will never buy a Dacor product again. I actually really love my stove, but I am beyond disappointed with their warranty service and customer care.

I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!

I owned a 36 Dual Fuel Epicure range that required at least an annual repair for the same thing. The control pad (the pad with the buttons that controls the oven and light) would fry. This would cause the oven light to come on and off like a strobe light. Luckily, I purchased an extended warranty from the vendor, as each time this was replaced it was $750+ to repair. When I complained to Dacor on their support line, the representative actually told me that I was running the oven too hot!About 6 months ago, I sold the house and left the very expensive range behind. It was problematic from day one. Other repairs included replacing the ignitors. After a year of use, the insulation on the door came loose and was hanging in plain view through the window on the door. Every repairman that came to service the range said the same thing.... that they repair a lot of Dacors. When it worked, it was a great range. If you do buy a Dacor, do yourself a favor, buy the extended warranty. You will need it and it will pay for itself.

I recently upgraded my kitchen and had always heard that Dacor has been a reliable high end brand for kitchen appliances. Their refrigerators have a lot of space, and everything can be easily organized. All the appliances work as intended, and they also all look great. The stainless steel Dacor uses to make these appliances look smooth and clean, making it one of the most beautiful kitchen appliances I have ever owned. If you want a functioning kitchen with appliances that always look nice and shiny, then I would highly recommend Dacor.

My dishwasher - I used to totally rinse my dishes before putting them in to the dishwasher. No more, not necessary. Does a fantastic job. My refrigerator is amazing. Very roomy, love the individual crispers that keep my veggies perfect and my lunch meats and cheeses perfect. Also, love, love the bottom drawer freezer. Easy to access ice and frozen items. My range is amazing. I love to cook with gas and bake with electric. I bake a lot and this oven is a dream. The green clean feature is long overdue with ovens. Not harsh and cleans beautifully. Bottom line – I’m totally a Dacor fan.

I purchased a DACOR Discovery IQ Range one year ago Model # DYRP36DS/NG from an online authorized DACOR retailer. Here is a synopsis of the events Ive had with the range over the past 12 months: I took delivery of the Range in January of 2016 at my home under construction. I moved into the home in April 2016 which is when the Range was fist installed. In May I began to have problems with the unit, it would shut down during preheating, then reboot itself, sometimes it would just reboot itself randomly. I called DACOR customer support who told me that I needed to download the latest software version, which I did. Shortly thereafter, the Range again would shut down during cooking and go into a reboot cycle.I called DACOR again, they sent out a local service company. In June the technician came out and upgraded and re-installed the software. The problem continued, I contacted DACOR AGAIN, got the run around, etc... Escalated the problem. DACOR then determined the problem was in the internal circuit board which they arranged to shipped to local service company. The service company came out again, replaced the internal circuit board and attempted to upgrade the eProm, which didnt work. The Range was in a constant state of rebooting itself over and over and over again. The Technician left. Said nothing more he could do. I had to shut the power off so the unit would stop rebooting itself.I called DACOR AGAIN, I got a complete run around, they refused to do anything more. I finally was able to reach the V.P. of Customer Service. After a few conversations and investigation into the issues. She determined that the unit needed a new front controller panel. The panel was shipped to the local service company. The service company came out again and replaced the front controller panel. Its now November. Over Christmas, the unit began to shut off the oven randomly during cooking cycles, for no apparent reason. Over New Years, the oven was shutting off, flashing an error code and reboot! I called DACOR last week. They refuse to help because now it is out of warranty.Ive contacted the online retailer. Ive left messages at DACOR for the Service Manager and the V.P. of Service. NO RESPONSE. So this is how DACOR deals with servicing their high end appliances, keep trying to pretend to fix the lemon appliance until the anniversary date, and then they dont have to deal with their $9,000 piece of garbage high end range any longer. The consumer gets screwed and DACOR doesnt care in the least! DO NOT BUY an appliance from DACOR.

We had misfortune of owning whole suite of Dacor appliances for about two years now -- Cooktop, oven, microwave, and hood. The Ovens motor burnt out after few months of operation - This was covered and repaired by Dacor. Now Cooktop - Dacor Distinctive DRT366S/NG - just exploded with fire when we were cooking one night. This was very scary and dangerous situation. Dacor acknowledges that there was issue with this particular unit but they will not look at it or help us fix it. If you pay 5 times the price of a regular cooktop you would think that a company would have integrity to look into cases like fire and explosion to make sure these things not happen in the future but when they even refuse to look at the issue that tells you that they do not care. Imagine if GM/Ford told their customers that manufacturing faults are not covered anymore since the cars are out of warranty. This has been worst experience ever and we will never ever buy or recommend buying Dacor appliances.

I bought a Dacor dual-fuel range in 2002 for my new house. Within 18 months, the control panel on the front had shorted, causing the stove to emit a continuous beeping. I got this repaired, and was advised that I should not use liquid cleaners on the stove! Two years later, the same thing happened again. Finally, about 4 years ago, another fault developed in the 3rd control panel, the circuit controlling the oven lights will not respond to touch, and the oven lights switch on and off continuously. Not prepared to pay for yet another control panel replacement, I switched off the power to the stove at the main fuse box. I have continued to use the gas cooktop only, lighting it with an ignition wand. The Dacor stove is only part-functional due to what is obviously a severe design fault in the front touch control panel, which causes the panel to short. I switch on the power to the unit twice a year to use the oven at Thanksgiving and Christmas for large roasts. This stove was a very expensive mistake. Luckily, I have a second (Wolf) oven in my kitchen, which I use instead for everyday cooking.

I purchased a Dacor range hood 3 years ago. I had an intermittent problem from the start, as one of the two lights would intermittently go off. Replacing the bulbs didnt fix it. As one light worked perfectly, it became a tolerable issue. Finally, I was having other electrical work done in our home & I asked my electrician to look at it two weeks ago. He figured out that it was a defective lamp housing that incorrectly held the lamp bulb. Dacor shipped me a replacement lamp housing for me at no charge. I installed it this last weekend and it is running fine. Thanks, Dacor!

We were out of state from December 21, 2014 to January 2, 2015. The condition of the refrigerator was discovered at about 9:30 PM on Saturday, January 2nd. Upon opening the door the Dairy Compartment Cover fell to the floor. We could immediately see the damage but did not know the source. As a result, the unit was turned off. The owners manual was consulted along with a review of the Dacor website. The office was closed on the weekend so Monday was the earliest we could obtain names of Dacor authorized repair agents in the Phoenix area. A authorized Dacor repair technician stated the light switch or light circuit in the board failed. The interior light bulbs located at the top of the refrigeration side of the unit remained on when the refrigerator door was closed. The heat generated by the continuously lit bulbs led to the melting and charring of the plastic light fixture. The light socket melted, the wiring harness melted into the socket assembly, light switch, and control panel. The heat was intense enough to warp the Dairy Compartment clear plastic cover, some of the adjustable door bins, and the interior door liners. Also, all food containers made from plastic such as salad dressing bottles, mustard, ketchup and mayonnaise, etc. were disfigured. Of course all the contents from both the refrigerator and freezer had to be disposed.Before leaving on an extended trip we had been following the instructions preparing for a vacation listed on page 19 of the owners manual. On our departure date the food that would not have lasted more than two weeks was removed from the refrigerator. The ice bin was emptied and the wire shut off arm was raised to the OFF (O) position. Note, page 19 does not mention to set the Sabbath mode when leaving for a short or long vacation. We were fortunate that the damage was contained within the refrigerator.

There is not enough space to write about the problems with Dacor ovens. Just do not EVER buy any of their appliances. FOUR breakdowns, excessive cost to repair, cheaply made electronics, etc., makes me wish Id never heard of Dacor or Trial Appliances, who recommended them.

Our Dacor wall oven (model MOH 1305) is the subject of my concern. Purchased with confidence in Dacor’s advertising in 2008. The oven has had multiple visits by a Dacor authorized repair company who along with a Dacor technician determined that the oven needed a relay board replacement. This relay board has been replaced twice and has failed after installation both times. The relay board provided by Dacor appears to be the problem. Each repair/service call costs approximately $300.00 with no guarantee that the next relay board will work. Our conversations with Dacor give us no satisfaction. Dacor now tells us that our “superior product” of 11 years is just too old. Additionally, they tell us that Dacor products are “superior products” that are designed to last somewhere between 10 to 15 years. There is no excuse for Dacor since the replacement relay boards they are sending us seem to be defective. Their excuse that we have an “old” oven is wrong since the problem is with their defective replacement parts. Beware consumers when thinking about purchasing Dacor products.

Updated on 01/25/2021: After my review in December of 2020 I have continued to fight for a resolution with Dacor. Dacor appeared to be unable to resolve the issue and sent the issue to parent company Samsung. Samsung set up an appointment for repair then cancelled it saying parts were not available and that they would authorize a refund. I supplied the invoice and filled out all necessary documentation, including my banking information so they could wire the money. Today, a Samsung representative called and said I needed to talk to Dacor to finish the process, even though I was told everything was approved.I called Dacor and to no ones surprise they said this would have to be approved and only one person can make that decision and they are hard to get in touch with. Oh, and by the way, 10 days ago the second oven failed. Yes, the large oven that did not work when I purchased the unit. It was repaired in September and has already failed again. I now have a double oven Dacor range and neither works. This week begins my 10th week of fighting with Dacor for them to honor my warranty (again the unit was installed in August 2020) or refund the purchase price. At this point the range has been out of commission half the time I have owned it. I strongly suggest you heed the warnings here on this site. I wish I had listened.Original Review: On August 3, 2020 I purchased a 48 Dacor Gas Range. It was installed a couple of weeks later and the large oven did not work. It took better than a week for Dacors authorized service company to come out and diagnose the problem. The parts took another week to be shipped and then another week to have the repair made. It was a defective thermostat that was preventing the oven from igniting.Fast forward to November 24. In preparing for a big Thanksgiving, we turned on the small oven, only to find that it did not turn on. It had the exact symptom as the large over and would not ignite. I reached out by email to the agent at Dacor who had worked with me before, only to receive the below response: Thank you for contacting Dacor – We are no longer able to provide support by e-mail. Please contact us at U.S. Toll free: 833-353-5483 we are happy to provide personal support.Now begins the worst customer service experience of my lifetime. After opening a case, I have now talked with a dozen different agents and have yet to receive a resolution to my problem - a range that cost over $7,000 that did not work out of the box and has now failed again in a three-month period. I have spent hours on the phone and on hold and was eventually directed to Samsung on December 9 because Dacor could not get the parts. Samsung promised to refund the purchase price of the product is the parts did not come available by December 16.December 16 rolled around and now Dacor is saying that Samsung made the promise, but that they are different companies. Remember, Dacor directed me to Samsung and Samsung does own Dacor. I have been told that the parts for my oven are no longer available. After continuing to push the issue I am told that it is now in management review but that it may take 2 weeks for a decision on my case. It has now been nearly a month since I opened the case and I appear no closer to reaching a resolution on my failed Dacor range. I have asked to speak with a manager, but I keep being told this is not possible right now.I do believe that Dacor is in breach of their warranty. I have been more than reasonable in allowing them to remedy the situation. Since this was installed just over four months ago, it has been out of service in one of the two ovens for a total of 7 weeks. For anyone considering the purchase of a Dacor appliance, I strongly caution you to read the reviews on this site and other sites. If you are lucky and get an appliance that works and never fails, you might be happy. If you ever have to invoke your warranty you will hate your life. I regret that I did not heed the warnings. It is truly unbelievable to me that in 2020, any company can stay in business when they display such disregard for their customers. Be warned.

Our 10 year old Dacor microwave finally passed on, so I ordered this model, as it fits into the existing trim kit. It is basically the same model I had before, without all the "digital" screen display and the "tune" that played when the food was done. It still does multiple steps at different percentages and, instead of hitting time, percentage and start, you select time, and repeatedly press the "power setting" button multiple times to arrive at your desired percentage (it steps down from 100%), then press start. It's also an 1100 watt unit where our previous one was 1200 watts. I don't notice any difference. It has a "cobalt" blue display. There are many "preset" buttons for things like Pizza, Popcorn, etc. Love our new Dacor!

Dacor Worst Oven Ever. Major kitchen remodel in 2005. Designer recommended Dacor for great styling and the fact that it was a 36 inch oven. Before the kitchen was even finished the control panel had to be replaced. Since 2005 our local repair shop has had to replace the circuit board 9 times. Same issue every time with not heating and board found every time to be burned out! Dacor replaced the first few boards free but we had to cover the labor. To date more than 5,000 in repairs. Dacor would not replace the oven and had terrible customer service. Its down for the 12th time and its headed to the junkyard this time. I cant see spending another dime on this lemon. Dont ever buy a Dacor!

In 2001, I bought a Dacor dual range stove. I paid over $2000. My problem is that there is a defect in the product; when you use the self-cleaning, the outside of the stove cracks up. Dacor has replaced this three times and each time it cracks again. I spoke with them about a year ago and because I didnt continue the warranty, they wouldnt replace it. I carry a home warranty.My stove looks like it came from the junkyard. I understand them not repairing a physical problem with the stove but the outside is crumbling because of a defect in their product. If you dont clean the oven, then you get an error and the only way to get it off is to clean but all that dose causes the outside to crack up more. It pains me to think of buying a new range when I thought I had done my homework, when I choose Dacor. I hope this isnt too late, but it pains me to think after another cleaning I may be forced to buy another stove.