After purchasing what I thought would be ovens of a lifetime I could not be more disappointed, frustrated and angry at a company in my buying history! Since November of 2014 and longer I have been fighting for service or answers or at least honesty! The ovens have never worked properly, they do not keep temperature. The oven temperature drops 60 to 75 degrees while cooking over a couple hours. The control board was replaced. Still the ovens never worked. If you like to cook and cook for the bed and breakfast, which is why you bought an oven like this, you will have your ovens on for a couples hours preparing any multi-dish meal! I was treated rudely on the phone during routine troubleshooting and was never allowed to speak to a manager. Dacor for months or so later is buying back my ovens minus a restocking fee, on ovens that dont work, $1200!

We purchased the Dacor modernist Refrigerator, after waiting several weeks to get it installed we noticed the water dispenser did not function properly, we contacted the retailer whom we purchased the appliance from and after several back and forth emails to verify our proof of purchase they put us in touch with a repair technician. After a few days they came to our home to review the issue and noted that this was a known design issue with the refrigerator and that our house water pressure maybe too high and they would have to come back out and install a special valve to fix the issue. Later they called and said Dacor will not acknowledge this as their issue and to call a plumber. After spending over $20k on Dacor appliances I would have thought their white glove VIP customer service would be better. Buy Viking!

This is an update on my posting regarding our ER36DSCH/NG posted Dec 30, 2013. A Dacor representative has been in contact with us and has offered to install a new oven control which they think will resolve our problem. We are absolutely thrilled and quite surprised that they are footing the entire expense. Now this is what I call good customer service! Thank you Dacor.

I recently upgraded my kitchen and had always heard that Dacor has been a reliable high end brand for kitchen appliances. Their refrigerators have a lot of space, and everything can be easily organized. All the appliances work as intended, and they also all look great. The stainless steel Dacor uses to make these appliances look smooth and clean, making it one of the most beautiful kitchen appliances I have ever owned. If you want a functioning kitchen with appliances that always look nice and shiny, then I would highly recommend Dacor.

The oven temperatures fluctuate while baking. The company was at first responsive. They replaced the oven controller and the temperature sensor. This did not fix the problem. When I called and left messages, there was no call back or response. Very poor customer service.

Dacor appliances were installed in a new home I purchased. The refrigerator has been out of service every single year since purchasing the home. So far, two thermistors, one power supply board, one drip pan heater and one ice maker. Every time the unit fails, I have to wait several days for the authorized service provider to come to the house. That will then result in the need to secure a part that will require anywhere from three days to three weeks before the unit can be placed back into service. As you might guess, perishables dont last that long, so every event results in the loss of hundreds of dollars of food. After yet another extended outage experience, I called Dacor to find out what they might propose to make sure my refrigerator actually performs in a reliable manner (apparently I didnt get the fridge with that feature). The short version of the story is that they not only failed to ever apologize for the fact that their product doesnt work, they insisted I produce detailed documentation covering the last four years of service before they would consider taking any action. Shame on me for not keeping all the invoices from the two service companies. After numerous exchanges, an offer to pay for the part associated with the last repair, not the labor, was the best they could do. Apparently, $250 is too much for Dacor to invest in a customer who has paid several thousand dollars in repair bills and lost hundreds of dollars of food for a unit that is four years old. This is a company who obviously cannot design a product that works consistently and cant provide after sales support in an effective manner.

Our Dacor oven is 2 years old and the oven door stopped closing all the way, rending it inoperable. The company is now owned by Samsung. I tried to schedule a service call to repair/replace the door hinges. This should be a simple process. However, because I purchased the oven through a designer and Dacor dealer, I had to track down the order verification to demonstrate that I am the original owner of the oven (this is in addition to providing a copy of the receipt or proof of purchase). It took several days to resolve this issue with my designer and rep who sold me the oven. Then, I scheduled the service call on the phone only to receive an email hours later advising me that the service call had been cancelled. No explanation was provided. After rescheduling the service call several times only to have each call cancelled, something finally worked with Samsungs tracking system and the service call actually took place.Dacor is the Mercedes of ovens and I expect a service call to be a little more expensive. However, other providers of luxury products facilitate the product support to minimize customer aggravation. Samsung needs to work on its product support and customer service. I would not purchase a Dacor product again since there are several other manufacturers that provide comparable luxury kitchen appliances with much strong customer support.

I moved into a house that already had a Dacor unit in place. Within months, I discovered that I owned an oven that could be fixed by throwing the circuit breaker. Then, I learned about invisible hands that turned the 325 degree convection oven to a 500 degree broiler. The final act was having all three glass panes shatter and the control panel cracking as punishment for assuming that the oven cleaner on an expensive gourmet stove would function according to manufacturing standards. The repairman ordered replacement parts. He spoke with someone who was off shore so forget about Dacor being all American made. The wrong parts were sent. He has reordered. Meanwhile, I have been without an oven for two months. If this goes on, I am going to Home Depot and buying a Hotpoint or GE. It is the same price as replacement glass panels and the control panel.

Dacor range - After I posted my comments on August 8th, I was contacted by Dacor customer service immediately and the new part was sent to me free of charge. I do have to pay the labor, but the part was what was expensive before. They did give me an explanation as to why this was happening - the hinges on the door wear out and the door doesnt shut properly so that heat escapes. Should this be happening with a stove that was this expensive? I dont think so, but I am happy with the customer service I received from Dacor this time.

Dacor double oven range turns off by itself while baking - Disappointed in Dacor, especially today. Thanksgiving 2016: baking turkey. Sill baking turkey. I dont know when the oven decided to switch off this time, but I have an uncooked turkey and guests waiting. The oven has done this before, but because it was new I thought it was user error. Nope, the damn oven mysteriously turns off on its own. Incredibly irritated with Dacor. The range hood we also purchased is a joke. We remodeled our kitchen 1 year ago and wanted quality appliances. Bad move. Save your money, folks. Save your money.UPDATED ON 03/10/2017: Dacor sent a company out to fix the broken new oven. Oven still cannot hold its temperature (It takes FOREVER to heat then loses its heat while still showing a high temp). This time I have a recording on what happens when the oven automatically switches off. Disappointing when we spent nearly $10,000 in Dacor appliances for a kitchen remodel. DACOR, please have a rep contact me!!! Still waiting to hear back!!!

We purchased the Model MOH130S in 2006 from a very reputable distributor of high-end appliances. In 2009 we required a service call to deal with temperature control. The oven was out by more than 40 degrees Fahrenheit. This resulted in a relay board, item 101559, to be replaced. Dacor was nice enough to cover the cost of the board, but not the cost of the $152.00 service call. In 2013, guess what? Relay board, this time out by more than 50 degrees, item # 101559 required replacement again only this time it was not covered and cost of $628.00. Here we are, 2016 waiting for the service provider again as temperature is out by over 60 degrees. Roasts, Turkeys, Chickens and everything else have been dying slow deaths in this unit and are awaiting yet another bill to deal with temperature control. Dacor will do nothing until another $150 service call confirms the problem. Hmmm! What to do?

We were incredibly disappointed, not only with the range but with the customer service from Dacor. We purchased this range in January 2016 and here we are in July with what is basically a pan holder sitting uselessly in our kitchen. Problems started immediately. The first time I used the oven, it locked with the cooking food inside. It turned out that the thermostats on both ovens were so out of whack that the oven temperature reached self-cleaning mode levels so the ovens locked with the food inside! We had both thermostats replaced twice and still had the same problem. Eventually, the thermostats were calibrated, but still within a range. In addition, the switch for the convection oven just stopped working. After 6 months of trying to deal with this problem, we will be returning the range and replacing it with a different brand. At no point did Dacor offer to exchange the range, they simply kept sending a repair person.

I completely gutted my kitchen on 2/22/92, and purchased a Dacor CPD230R double oven. Whenever I used the self-cleaning function the next day, F0 would appear. I would have to get a repairman to come to my house. This cost me a fortune. For one year, I just used the bottom oven. I finally called Dacor, and complained. I wrote a letter to Mr. **, and wanted satisfaction.They decided that I could purchase a new, better oven for $1,480.00. This was 1998, so in 6 years, I spent $3,680.00 for 2 ovens. After 5 years, I started having the same problems. Every time I used the self-cleaning function, F0 would appear. I just totaled my bills for the new, better oven, and I have spent $963.00 and it would be more, but I figured out, if I pressed cancel and held it, the F0 would disappear. So every time I used the oven, that is what I did. This would last for 8 months. The oven completely shut down, and I could not use the top or bottom. I just had a repairman here, and he said i need a new membrane assembly, and latch. They were supposed to call me with an estimate. They just called, and said the part is no longer available. This is upsetting. Reading the reviews, I see I am not alone in my dissatisfaction with the Dacor oven. Now, I will be redoing my kitchen.

Dacor EO227SCH - double wall oven. Installed all Dacor appliances when we did a kitchen renovation in 2008. Stove top, Micro Wave and Warming Drawer each have been excellent. Ovens have been a nightmare. Dacor would not honor warranty 7 days after it expired. Had no less than a dozen service calls in first 3 years. Ovens conveniently have problems around holidays. Example: lower oven quit working two days before this Thanksgiving - last week! Paid a high price to get Dacor and have paid thousands and spent countless hours on service calls since. Am totally dissatisfied with Dacor products and the companys refusal to stand behind its product. I tell everyone who is contemplating Dacor not to. Did it today with a couple who signed a contract for a $1M home in N Atlanta. Builder specified Dacor and I strongly advised against it. Homebuilder is now looking at other options.

Im reading all these reviews and my story mirrors them all... I have actually contacted a lawyer and am considering either a lawsuit or going to small claims court because, at this point, its cheaper than continuing with repairs every other year. Has no one else considered a lawsuit under your states lemon law? Appliances are usually covered. I purchased the MORD230 wall oven in 2008... It was purchased as a second oven to my 6-burner Wolfe to cook a turkey or roast during the holidays. It has been used no more than 24 times... I have gone through 2 control panels and am now having glitches with the third. After doing a self clean recently the whole heating element blew - it will not heat at all. I am able to enter the temp but the oven just runs and runs and never heats. I have called Dacor furious for how many times this thing has broken in relation to how many its been used... They have offered parts at a reduced rate but I am not sinking another dollar in this oven on labor and parts only for it to break again. I asked for my money back and told them to come and get the piece of garbage they sold me. Do yourself a favor and buy a Wolfe... It works beautifully... My only problem was the cast iron grates rusted a bit recently... I called their customer service and was on the phone for no more than 5 minutes and they overnighted me a whole new set no questions asked! Dacor customer service has been a nightmare - so much back and forth... I tell everyone I know... DO NOT buy Dacor!!!

We purchased this range after remodeling our kitchen. We opted for the Dacor because of the deep oven that the other high end ovens did not have. I am an avid baker so this was a plus. After a year and half the oven stopped working, it was not getting hot. Thankfully is was still under warranty and it was repaired. The technician determined it was the oven control thermostat that was not working. Fast forward two years and again the same problem, along with the right front burner now also not working. And wouldnt you know it, the warranty is expired. Another technician came out again and stated to fixed the two problems it would be approx $250.00 just for labor and not including parts. CRAZY INSANE!!! If we would have known all the problems and we would have purchased either a Wolf, a Thermador or even a Monogram. How can so many issues and problems be happening with an range that is only 4 years old? Especially one that costs over $6000. It has to be a lemon or poorly manufactured. Ive contacted Dacor and was told they need to review my file to make a determination on what they want to do. REALLY, you dont need to be a rocket scientist to know there is a problem. Theres lemon laws for cars, why not appliances????

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

The glass plate in the bottom of the oven has been a disaster from day one. Anything that drops on it leaves a white mark that is impossible to remove. It finally became so discolored that I had to have it replaced; over$100 for glass and factory-trained repairman charged $285 to install, a ten-minute job. I wish someone had told me of the problems before I spent over $5,000 on a range which should be useable, not just pretty to look at which also doesnt happen when the oven is all stained. Burners are tinny and dont begin to compare with the Thermador I have in my other home. I will never purchase another Dacor product.

We purchased a DACOR double wall oven (MOH2275) in April 2012. We are waiting for service to arrive for the fourth time since we purchased the oven. I find this unacceptable. We have had 2 other ovens in the last 30 years and they did not need any service. In general I have found appliances to be of such reliability that I dont get extended warranties. DACOR gave a 3 year warranty on this oven and now I know why. Hopefully this service will fix it for a long period of time.On the positive side, the oven really works well. It is so well insulated that we feel very little heat coming off it. One serious flaw its overall operation is the reheating of the oven. If I bake something at 350 degrees and then want to reset the over to 450 degrees, the oven does not go into preheat mode and does not let you know when you reach the required temperature. I am hopeful this will last awhile and not have to be replaced for what we paid for it.

Got a great online deal on Dacor LP gas range. Was new but had dinged side panel according to store. Couldnt see the ding in photos and it would be hidden against cabinets anyway. Range is finally delivered and is new as advertised. Works great for a few days but then the oven wont hold temperature and then wont light. This is when the nightmare begins. Samsung now owns Dacor and getting to the right people to make a warranty claim is insanely difficult. After making the repair claim we get notified that there is no warranty coverage for service as this was not a new unit. Pardon me but we have the sales receipt showing that it is with full factory warranty. They finally agree to accommodate us and then repeatedly cancel repair tickets. After many calls to fix this, they now tell us that no service center will come to repair the range! They offered a refund minus some sort of discount based on a stove being used for a period of time. Oven stopped working a week into having it and they want to DISCOUNT a refund! Made BBB complaint and their response was they would have someone reach out to the customer. Today they did that and we are still at no resolution. Told them they have 3 options, fix the range, replace the range or refund us completely and I will make arrangements to fix the oven. They say there are no ranges in inventory to replace this one with with. No one inside the US will call or reach out to fix this fiasco and we are left with someone that is not allowed to make decisions that speaks english as a second language. Sad thing is that its a basic range that at first seemed to be a great design and would be great to have in our kitchen. Its now endless headaches because Dacor refuses to step up and remedy a defective oven part with a service call from someone that would require likely higher pay than their network providers.

I purchased my 30 range and was so excited! Well no longer. First the wrong range was delivered. I had to wait another three weeks for the correct one. My oven can not cook at all. Temp fluctuates by 100 degrees. Going on my third service call and still not working. It very unfair, I have to take time off work to wait for repair person, then nothing is fixed. I wish I could return this lemon. But after reading other reviews I am not alone. Why is this company not accountable for ripping hard working people off. I love cooking. Its my passion. My Kenmore Elite was half the price and far more superior.

When our installer removed the packing material, he saw that the oven glass was shattered. Dacor said they would fix it, but wouldnt tell me how. I had to call the local repair shop to see what parts were being shipped. Only the glass! Not even the whole door. The idea that they would take apart and reassemble a brand new oven and consider that acceptable service makes me angry. This is supposed to be a high end company. I responded that this was unacceptable since the oven had obviously been dropped (shatter pattern spreads from the lower right corner of the glass) and might be a safety hazard. No response yet. Ill update this if/when I get a response.

This posting is in response to my original post regarding the Drain Pan heater issue in our Dacor refrigerator. My refrigerator was repaired on 10/16/2012 at no charge to me. My refrigerator is out of warranty, but Dacor stepped up and repaired the issue. The customer service I received was second to none, and I would like to thank James ** for that. Great customer service instills confidence in your product! Thank you!

Updated on 06/14/2021: We placed a review about a month ago about a defective range. The company contacted us, took some information, but we have not heard from them since. It seems they just wanted an appearance of willingness to help but do not intend to help. After spending almost $4000 on a stove you would think it would last more than a few years before the motherboard malfunctioned. Dacor has provided no help. Very poor customer service and an extreme disappointment.Original Review: We bought our Dacor range for 3800$ in 2017. The self clean function did not work due to a defective locking mechanism. We had that repaired. Starting in 2019, the bake cycle was not heating up to set temperature. We followed recalibrate instructions. Then, the temperature went over the desired setting. I’ve tried adjusting baking times to deal with the problem. Convection bake started having temperatures above the set temperature.Several months ago we called for repair. The service technician tested the sensor and said it was fine. He stated that it was the motherboard which would cost $1200 to replace with parts and labor. That’s a lot of money to put into a high end stove that cost $3800 to begin with and is only 3 years old! We’ve had Frigidaire stoves that lasted 15+ years. This continues to be a problem. Unfortunately, we may have to replace this stove with Viking or Wolf. This is totally unacceptable considering the initial cost of the stove and the fact that Dacor markets their products to be long lasting and reliable. Never will I buy Dacor products again.

We purchased a Dacor Oven model # ECS 136544 in 2009. Within two years, the relay board and thermostat in addition to an LED bulb required replacement. A year later, the broiler heating element and the second LED light required replacement. Dacors response (800-793-0093) was read your explicit warranty and the implied warranty under Section 2-314 of the Uniform Commercial Code isnt applicable. The total expense for repairs is over $1,000. Did we get a lemon, or are Dacor ovens prone to failure? Should we have been thinking Wolf?

I bought a Dacor Epicure 48 range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!

October 2013 we had the Dacor model# EORD230SCH installed. It broke just in time for Thanksgiving! After several attempts of repairs, Dacor replaced this oven model# EORD230SCH with the next newer model at no cost. Not more than one month later the replacement oven doesnt work. Service is painfully slow. We had a 03 year warranty on the original purchase and the clock keeps ticking from the date of the initial installation. WE have asked for and been denied by Dacor, to reinstate the 03 year warranty once the unit is actually working. We bought this unit, spent extra money, thinking we were buying quality. So, two ovens in less than one year, doesnt equate to a quality product to me. Keep getting the standard answer about the warranty - no added time will be assigned.

Reports that this microwave was not powerful enough because it’s “only” 1100 watts are a head scratcher. It performs as well as and is as sturdy as our previous DMW2420S that lasted 16 years!

I have owned a Dacor Convection microwave for a few years and is so far the best Ive ever owned. It works great every time, has great preset features and also has a great stainless steel look. Great Product.

Our 10 year old Dacor microwave finally passed on, so I ordered this model, as it fits into the existing trim kit. It is basically the same model I had before, without all the "digital" screen display and the "tune" that played when the food was done. It still does multiple steps at different percentages and, instead of hitting time, percentage and start, you select time, and repeatedly press the "power setting" button multiple times to arrive at your desired percentage (it steps down from 100%), then press start. It's also an 1100 watt unit where our previous one was 1200 watts. I don't notice any difference. It has a "cobalt" blue display. There are many "preset" buttons for things like Pizza, Popcorn, etc. Love our new Dacor!

I could have written every one of these negative reviews. Ive had all the same issues with my Dacor Epicure oven. Faulty computer panel, failed motor in the downdraft fan, oven not maintaining temperature (meaning NOTHING cooks correctly in this oven), burned out lower element and discolored interior. And let me add that the interior oven fan stays on for about half an hour after you turn off the oven. What purpose could that possibly serve???? Suffice it to say that this is a poorly made product by a company that has no desire for repeat customers. I am currently working with customer service to try to get my oven working for Thanksgiving, but I just dont have much hope after reading all of these similar issues. Clearly, they manufacture a sub-standard product and sell it at premium prices. Nice business model, for a while.

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.

Updated on 09/25/2020: I wrote my original review of Dacor back in June 2020. This was after 4 months after I first started having trouble with my Dacor dishwasher. It is now September 25th, and still waiting on parts from Dacor to get dishwasher fix. Now the $10k refrigerator is not working and have been awaiting parts on it for over two months. This is absolutely the worst “high end” brand I have ever bought. This now a Samsung owned company and is not worth the money. Stay clear if this brand. Look at the other brands in this category like Wolf, Sub Zero, Miele.Original Review: I purchased a complete Dacor Kitchen package worth close to $20k for a home I did a renovation on. We had the dishwasher a month and it has not worked since. Finally they sent out someone to service it. The service tech said nothing was wrong with it. The next day after the servicemen left it was back making the same horrible sounds and AGAIN not working. I called warranty for about the 8th time and all the rep could tell me is... that did we read our manual and make sure we were operating it properly???? WOW!! Im a custom home builder and have bought numerous high end appliances packages and generally have had good service and even replacement if its a major problem. Dacor makes it sound like this is my fault, that they sold me an INFERIOR product!! Dont waste your money on DACOR. Miele, Wolf, Sub Zero all have superior products and service!!

Updated on 02/23/2021: Its been several weeks since I first posted. The only reply that Ive received was an email via this site that requested information from me on my claims. The info was provided the same day. A week has gone by since I provide the information and I have yet to hear back from Dacor. Not even a were looking into your issue. What I did receive was a notice from Samsung (who has acquired Dacor) telling me that one of my service tickets has been cancelled. I dutifully called the listed number to get more information... only to be told that the Samsung customer service rep could not help me and that I needed to call Dacor. Ive tried to approach this matter with humor up to this point but I am out of patience. Given the price I paid for these products, I expected a premium customer experience... the experience I have received has been abysmal.Original Review: I did not think that a customer experience could be this AWFUL or that a vendor could seem to care less than Dacor cares about resolving my issues. After 5 months, the exhaust downdraft that we purchased still does not work and Dacor either does not respond or - when I can get someone on the phone - I get any number of standard excuses (parts shortages, Covid, port backlogs are delaying deliveries, the integration with Samsung, etc, etc). I am also missing basic parts such as shelves(!) that should have been installed during the original installation. The retail partner (Specialty Appliance) does not seem to have anymore luck in getting answers.

We moved into our home in 2012 and have had nothing but problems with our Dacor refrigerator (Dacor Model EF48DCBSS). Our issue is the drain pan heater AGAIN. This problem is, water that collects in the drain pan freezes and eventually builds up to a point where the fan motor starts hitting it, sounding like a helicopter landing in your kitchen! Weve had this problem repaired THREE times by TWO DIFFERENT repair companies to the tune of $1000. Both repair technicians said it was a design flaw and this problem would continue to happen regardless of how many icing kits were replaced. So a $7000 refrigerator will cost us $1000 a year to keep running?!?!?! After much research, its apparent we are not alone with this problem. We also had a Dacor microwave just STOP working (model #DMT2420S). It was only 8 years old. Our Dacor oven range (model #ER48DSCH) has two ovens and only one side retains the heat. The main side gets to about 300 degrees and then the temperature starts dropping. Here is the breakdown of costs for our so called high end appliances. Dual Fuel Range - $10000, refrigerator - $7000 (annual repairs of $1000), microwave - $500 (had to purchase new microwave $600). PLEASE LEARN FROM OUR MISTAKE AND DO NOT PURCHASE DACOR APPLIANCES. We have a refrigerator/freezer that we bought from Sears SIXTEEN years ago for $500. Still works like a charm! And thank God we have it, because it has had to be our backup for our $7000 Dacor.

Our 30in Dacor double ovens are approximately 12 years old. I feel they operate adequately. However, not better than our much lower end appliances we previously owned. My main complaint is the self cleaning function. My old ovens self cleaning worked much better! With our Dacor ovens one must take out the racks and clean them by hand. This is very difficult and time consuming. I used the 3 hr option to clean my oven that was moderately dirty, mainly from cooking a prime rib over the holidays. After the 3 hr cleaning the oven was still very dirty with splatters and grease. Im now cleaning my oven again with a second 3 hr cleaning cycle. I know at the end of this second cycle I will need to do a lot more cleaning by hand! I hope Dacor has improved their inadequate self cleaning feature. If it hasnt been improved, I really cant recommend Dacor ovens.

Ive had this range for two years and am replacing the control panel for the second time. 1st time during product warranty and second time out of warranty. The range is beautiful but apparently the electronics are bad. And to add insult to injury Dacor doesnt stock replacements but has them assembled when needed. Estimated wait time for a new panel is 3 weeks; so no oven for 3 weeks and now not a lot of faith that the new board will be any better than the last one.

Dacor dual fuel 30 inch range - First of all the look of the dacor is second to none in my opinion. The digital screen with blue lighting makes this a truly elegant part of any kitchen..... when it works. The range top itself worked flawlessly for me and the main burner was always more than enough. The problem with the range lies in the electronics. The unit has been in my home for over a year and has worked for less than a month total. An error code appeared when ever the oven gets hot. C33, C1, 0000, 1111, C11. Ive seen it all. I have had the main board replaced twice and my local repairman is on first name basis with even my dogs at this point. The final straw for me was when the oven door glass shattered while cooking and when dacor was contacted they said that happens. Im think Ill try Viking.....

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two computers replaced for over $1000 each and other boards replaced. Problems started just after the manufacturers warranty ended. I consistently get a U60 fan error message, no matter what Im cooking and no matter what cooking cycle Im on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

Thank you for your attention. Since my post, a resolution has been reached and Dacor will be replacing my range with a new one. That is much more representative of the pride and reputation of Dacor. The executives were very responsive. Perhaps front line agents are not empowered to make these decisions, however, in my case, the escalation brought the matter into the right hands. Happy with the direction towards the final outcome, not the 4-month process that discounted the reputation and my perception.

We did a complete kitchen remodel in 2007. I wanted top of the line appliances, and I liked the look of Dacor. I spent over $10,000 on a refrigerator, oversize dishwasher, microwave oven and a warming oven... (I know). Within 16 months, everything started to fall apart. Of course it was over the one year’s mark so there was no replacing of the units on the manufacturers part. I have since replaced the motherboard on the dishwasher twice... total of 3K in repairs! I cant replace the dishwasher because it was oversized and we built our cabinets around it and no other company sell an oversized dishwasher. I have replaced the microwave oven with another one that looks just like it because for some reason it fried. The refrigerator constantly rattles and my husband and I are at our wits end because of it. The only thing that hasnt fell apart yet is the warming oven. Probably because we dont use it. I wouldnt recommend it to anyone. Its a total waste of money. Next time Im buying Kenmore. My old Kenmore is sitting out in the garage being a good and faithful second fridge.

The wall oven’s glass was damaged by a guest. Customer service at Dacor was exceptional. Within a day of advising Dacor’s customer service, I received a call from the service man and the replacement was installed the very next day. The service man was considerate by calling first and coming exactly when he said he would. He was very professional as he replaced the glass in a matter of minutes. I would choose Dacor again.

I called the customer service number regarding my double oven. It just randomly beeps and now turns off. No error code displayed. It has done this on and off since 2003. Now it is happening all the time. I called customer service and they seemed to act like it is my fault and I need a new touch pad. I inquired and this is a recurring problem with this model. I could not get a straight answer from the person I was talking to. He just told me that if the repairman says I need a new touch pad, then I need to get one. Well I have been doing some research and this is a problem that seems to be haunting more people than I. We own a Dacor gas cooktop that has had to have a switch repaired. We own a microwave that has had two new circuit boards and now a beeping oven that gives no error code and turns off by itself. My advice, do not buy Dacor appliances.

I purchased a Dacor Refrigerator about 4 years ago and have had nothing but constant problems with it over the years. Finally they agreed to send me a new refrigerator, and now after five months I am having a major problem with it, and have been trying for 3 hours to get a warranty authorization from them so I can have a repair man come out and stop a major leak that is now leaking into the condo below me. I am so disgusted with their products and their service that I really would never advise anyone purchasing a Dacor product. If I could I would buy another brand then be done with it, but this was a $9,000.00 refrigerator - CAN YOU IMAGINE THAT???

This is the second time I have purchased these appliances and unfortunately each one has been a great disappointment. I have spent enough in repair bills to almost purchase a warming drawer. Each one shuts down when the self clean button is turned on, and then I have to call a repairman out to recalibrate the oven to work each time I try to use the self clean. I was told by the last repairman that the life of the oven is greatly shortened if you the self clean mode. If this is the case, either fix it or take out this mode. After I had the oven about a year the oven door glass blew out, and this had to be replaced. The temperature in the oven is very unreliable in different areas of the oven and browns more on one side than the other... For the high end cost of these ovens, I would just as soon have a basic oven that works and does not go out every few months. What a waste of money I consider Dacor to be, and will never recommend it to anyone I know. I am in the personal shopping business and have my own company, but will tell my clients to be very aware of the high cost/low performance of Dacor products... On a scale of 1 to 10, Dacor gets a 1.

We used a new Dacor range vent only to have it go on and off. We called Dacor and they referred us to Desert Tech in La Quinta. The owner came out and said we needed a new unit for $775. We said just unplug it. He charged us $275 even though it took him less than 30 minutes. Stay away from Dacor AND Desert Tech!

We had our whole kitchen renovated and purchased Dacor appliances through Caplans Appliances. We purchased the appliances in the summer of 2019 and they were shipped shortly after. Since our kitchen was still under construction the appliances sat in our home. They were installed the second week of November. Two months ago, I woke up to a sucking noise from the dishwasher. The dishwasher had a code of LC. We removed the custom kick plate to realize that there was water damage. Dacor has been contacted on numerous occasions regarding this and the dishwasher continues to leak. We have had 5 service calls to house and the problem persists. The seal has been replaced twice in a 2 week period. The repair company HARGTA gives us a window and does not show up at that time causing me to sit around all day waiting for them and then some days having to cancel work. Dacor customer service continues to say the Regional Tech Manager will be the one to provide the resolution and we have not heard from them yet. The reviews on here clearly indicate that the dishwasher leaks. We are risking damaging our floors which were put in at the same of our renovation. Looking for a resolution ASAP. To those considering Dacor appliances do your research.

Updated on 01/25/2021: After my review in December of 2020 I have continued to fight for a resolution with Dacor. Dacor appeared to be unable to resolve the issue and sent the issue to parent company Samsung. Samsung set up an appointment for repair then cancelled it saying parts were not available and that they would authorize a refund. I supplied the invoice and filled out all necessary documentation, including my banking information so they could wire the money. Today, a Samsung representative called and said I needed to talk to Dacor to finish the process, even though I was told everything was approved.I called Dacor and to no ones surprise they said this would have to be approved and only one person can make that decision and they are hard to get in touch with. Oh, and by the way, 10 days ago the second oven failed. Yes, the large oven that did not work when I purchased the unit. It was repaired in September and has already failed again. I now have a double oven Dacor range and neither works. This week begins my 10th week of fighting with Dacor for them to honor my warranty (again the unit was installed in August 2020) or refund the purchase price. At this point the range has been out of commission half the time I have owned it. I strongly suggest you heed the warnings here on this site. I wish I had listened.Original Review: On August 3, 2020 I purchased a 48 Dacor Gas Range. It was installed a couple of weeks later and the large oven did not work. It took better than a week for Dacors authorized service company to come out and diagnose the problem. The parts took another week to be shipped and then another week to have the repair made. It was a defective thermostat that was preventing the oven from igniting.Fast forward to November 24. In preparing for a big Thanksgiving, we turned on the small oven, only to find that it did not turn on. It had the exact symptom as the large over and would not ignite. I reached out by email to the agent at Dacor who had worked with me before, only to receive the below response: Thank you for contacting Dacor – We are no longer able to provide support by e-mail. Please contact us at U.S. Toll free: 833-353-5483 we are happy to provide personal support.Now begins the worst customer service experience of my lifetime. After opening a case, I have now talked with a dozen different agents and have yet to receive a resolution to my problem - a range that cost over $7,000 that did not work out of the box and has now failed again in a three-month period. I have spent hours on the phone and on hold and was eventually directed to Samsung on December 9 because Dacor could not get the parts. Samsung promised to refund the purchase price of the product is the parts did not come available by December 16.December 16 rolled around and now Dacor is saying that Samsung made the promise, but that they are different companies. Remember, Dacor directed me to Samsung and Samsung does own Dacor. I have been told that the parts for my oven are no longer available. After continuing to push the issue I am told that it is now in management review but that it may take 2 weeks for a decision on my case. It has now been nearly a month since I opened the case and I appear no closer to reaching a resolution on my failed Dacor range. I have asked to speak with a manager, but I keep being told this is not possible right now.I do believe that Dacor is in breach of their warranty. I have been more than reasonable in allowing them to remedy the situation. Since this was installed just over four months ago, it has been out of service in one of the two ovens for a total of 7 weeks. For anyone considering the purchase of a Dacor appliance, I strongly caution you to read the reviews on this site and other sites. If you are lucky and get an appliance that works and never fails, you might be happy. If you ever have to invoke your warranty you will hate your life. I regret that I did not heed the warnings. It is truly unbelievable to me that in 2020, any company can stay in business when they display such disregard for their customers. Be warned.

We have had problems with the igniter switch which clicks when I have a large pan or pot on the stove. My husband has tried cleaning the igniter tip with a brush as well as the removable ring but we still have that problem. We also have a Dacor microwave that seems to blow a door fuse pretty often that has to be replaced.

We are in the process of remodeling our house including an entire new kitchen that we cant wait to finish to invite people over and show. HOWEVER, the cook top already has a light burned and finally the cover of it ended up falling as I was wiping down the stove (very softly by the way because I like to treat my appliances really nice). We have had this stove for less than a year I havent even made the last payment and it is already with a light burned out. REALLY? My husband spent countless hours researching the best appliances and decided to get this one and to come to find out that it is not good it is a complete disappointment. I am sooo upset. DO NOT BUY THIS BRAND!!! Save yourself the hassle that we are now going to go through trying to get a hold of someone on the phone and see what they will do if anything. I bought it from AJ Madison.

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

Replacement light for the oven - I could not find anyone that carries the halogen bulbs for my oven and called Dacor parts line. The bulbs come in a package of two. They were $79.95. I was told I should have called two months ago, that they were $29.95. So would I buy another Dacor Appliance? I think not.

I will NEVER buy Dacor EVER again. We built a house and after looking at other high-end appliance makers and upon my mothers strong recommendation, we installed all Dacor appliances in our new kitchen. My mother based her recommendation of Dacor appliances due to what she explained as their excellent customer service. HA!! Less than 3 years after installing our pricey Dacor Epicure over-sized dishwasher it has rusted racks -- top and bottom! After experiencing a very painful, drawn-out and EXPENSIVE process of getting our racks replaced, I am not confident AT ALL that our frustrations with this dishwasher are over yet. The new retrofit slides on the top rack are so lightweight I cant imagine they will effectively operate for years to come. I have difficulty closing my dishwasher properly now and have to check each time I run it for leaks on the floor. Ive given up on my Dacor dishwasher and have resigned myself to eventually replacing it. NEVER buy Dacor!

I have 2 single ovens side by side and have a cooktop and ventilation system - my experience with the cooktop and vent (2000) was so good that I did not hesitate to buy Dacor MorS130S ovens. They were installed in my new kitchen in September of 2012. I had my cooktop and ventilation system reinstalled. My daughter accidentally cleaned the oven without taking out the GlideRacks (which are hard to take out). We oiled them, etc., like the manual says if they are accidentally left in - they will not glide at all and now I am being told $300 each to replace excluding the cost of the service call. This is ridiculous. What kind of design is so poor that racks would get in this condition? I had Bosch ovens before and their warranty was wonderful and I, luckily, bought a Miele dishwasher which has a 10-year warranty. I would not buy Dacor again because of the warranty and because of this problem. I am beyond disappointed as I love my cooktop etc. I feel that Dacor should at least pay for part of these GlideRacks.

Replaced a prior pro style range product with 36" all gas Dacor range and couldn't be happier. The styling is outstanding and the cooking performance is far superior to prior range. Simmer burners are amazing and convection roast is absolutely outstanding. Great product and experience!

In 2008 I had the luxury of choosing kitchen appliances for our new home. I looked at them all and felt Dacor was the best choice. Choosing Dacor for our kitchen was the worst mistake I have made in kitchen appliances in any house in which I have lived (and there have been quite a few). The oven (48 dual fuel range) didnt work from day one. There was a problem with the temperature control. The oven would not shut off when it reached the desired temperature. Disappointing, but I told myself that sometimes things can go wrong and it should be an easy fix. Well, many service calls later and several re-wires of the unit, along with the installation of many new parts, the range still does not perform as well as the worst oven I have ever had.There is a tool that comes with the range that is used for taking the top off the unit to access the wires. My range was taken apart so many times that the tool wore out and had to be replaced. The front piece of the range no longer fits flush with the rest of the range. On one of our last service calls, I was told by the serviceman that Dacor said that under no circumstances would they consider replacement of my obviously faulty, beyond repair range. Eventually I got tired of repeated service calls. Sometimes servicemen would come out and say they didnt know how to fix it and leave. I would not expect such poor customer service from an entry level company. From a company touting themselves as a manufacturer of top of the line products, I would expect a greater desire to stand behind their products.The oven still does not work well. On convection bake, I must turn cookie sheets around or I will have doughy cookies on the same sheet as burned cookies. And forget using the convection setting to bake 2 sheets of cookies at once - it takes longer than baking them separately. I wish I could attach a picture! I also chose a Dacor microwave and refrigerator. One of the salesmen I spoke with about refrigerators said to make sure the unit we select did not have air transfer between the refrigerator and freezer, and the Dacor model did not do this. Well, when my 48 side-by-side arrived, it had the air transfer. I was disappointed but chose to live with it. Of greater concern to me is the noise the unit makes at times - sometimes loud enough I can hear it in other rooms of the house. I have not bothered to call for service. Im not interested in another fight to get Dacor to stand behind their poor quality overpriced products.At this point, I have no expectation of Dacor standing behind their products. I just want to share my experience with others who may be in the same situation I was - designing their dream kitchen - and save them the regret and continual disappointment in their Dacor products.

When I pay top-dollars for a supposedly high-end product, I would expect performance and durability. That is not the case with Dacor. This manufacturer charges top-dollars for their appliances but their products do not live up to expectations. I purchased a Dacor gas cooktop range, and within a year several blue-indicator lights on the knobs (which indicate the gas is on) failed. At that time it was covered under warranty, and even then it was a hassle to get the repair technician to come out and take the range out to get to the electronic parts. After replacing two of the lights, the other lights failed as well, and then the replaced lights eventually went out. Now, only one out of the five lights work. After a year, the appliance is no longer under warranty, and it is too expensive to get it serviced. Its not only a cosmetic issue, but a safety one as well.Were in the market for a single wall-oven, and I considered a Dacor for its clean and stylish design. However, after reading the reviews about Dacor, Im veering away from this company. Sadly, as much as I want to support a Made in America company, the pride of workmanship and customer service doesnt live up to this companys branding.

In 2010 we purchased a new Dacor Epicure Stainless Steel 42 refrigerator/freezer. Weve had to replace the freezer heating element (twice) because it fails and then the freezer ices up causing the system to stop cooling. This past week the fan began making a noise and so we had repairmen come out (yet again). Technician confirmed that the pan motor (fan in freezer) has failed. NO PART is available... I couldnt believe that parts wouldnt be available for a $10,000 high-end refrigerator that was purchased new only ten years old. I called Dacor directly and asked them how long they make parts available after they retire a model.The Dacor representative told me that they make parts available for 7 years. 7 YEAR PART AVAILABILITY ON AN APPLIANCE THAT SHOULD LAST 15-20 YEARS??? RUN AWAY FROM DACOR. Obviously customer service is low on their priority list. We will be replacing our gorgeous $10,000 ten-year old Dacor refrigerator/freezer (now a boat anchor) with Sub-Zero. Not too much more money than Dacor but they continue to make parts available for twenty years following model retirement. That is the kind of company that I want to do business with.

I purchased a Dacor Double Oven 5 years ago. It is a beautiful design, but unfortunately a piece of junk. Over the 5 years I have had the oven, I have had service technicians repair the oven on 7 different occasions. Unfortunately, my oven is not out of warranty and has failed once again. Today was my 8th attempt at service and the service technician could not get the oven working. I have called Dacor, pleading with them to stand behind their product and to replace this useless piece of equipment. I continue to get L22 error codes, and the main circuit board had been replaced twice. After persistently calling Dacor’s customer service, they finally said they would sell me a new oven at a discounted price to the tune of $4800 plus tax, shipping and installation. I ask myself, why would I want to buy another piece of junk? If Dacor wont stand behind their products, perhaps someone should initiate a class action suit against them.

I have owned a Dacor dual fuel 6-burner range for several years. I paid approximately $5,000 for the product. It has proven to be totally unsatisfactory. The gas burners click and make noise whenever you try to turn the burners down to a low temperature. The cook top is very hard to clean. The range is a constant problem. It smells bad, does not heat up promptly, and the broiler feature is always a problem. A gas oven is supposed to heat to and keep a constant temperature - the Dacor does not. The broiler will not cook food evenly or well. The door to the oven will not close properly and is constantly partially open. The hinges do not seem to work properly.Most importantly, I have tried on many occasions to get Dacor to do something about the defective product. They have been totally non-responsive. When I did finally get somebody to come and look at it, they spent about 2 hours cleaning it, accused me of using the wrong cleaner on the cooktop, and presented me with a bill for $800. I asked if they would just give me my money back and take the defective product with them. DONT BUY DACOR.

Motherboard on my favor wall oven has been replaced twice. Repairman said not use the self-cleaning feature as that will cause too high of heat and melt the components. Seriously, Dacor? We spend this kind of money and have these type of repair issues constantly. Just glad I finally was told what might help resolve this - I’m ready for a new oven because of all these problems.

I remodeled my kitchen about four years ago with all Dacor appliances. It was the biggest mistake I have ever made. I have since replaced the refrigerator after only two years. After spending over $1000 in repair calls and parts, I purchased a new refrigerator as the freezer motor went out and had water all over my floor countless times even after new parts were installed. The ovens also have been replaced (12 months ago) as the lower heating element went out and had the upper and lower ovens go out with panel failures. I was so stupid to install the 30-inch dishwasher, as well. It also went out after 18 months with a motherboard failure. The upper rack glider also fell apart. Having the 30- inch dishwasher, I would have had to have a carpenter come in and make adjustments to my new cabinets. So I found another 30-inch Dacor dishwasher at an appliance store in Memphis, had it shipped to me and installed. It has been 10 months and I am now having the same problem I had with the previous Dacor dishwasher. It never ends! With the only option left but to have the cabinet remodeled, I will be purchasing a third dishwasher 10 months later. The only good that came out of this is the cooktop is still working (as of this date). All I can say is, if it says Dacor, dont purchase the product! This company shouldnt even be in business! What is even more pathetic is, when you call the Customer Service number, their representatives have such a I could care less attitude. It is a waste of time to even attempt to seek a solution to your problem. I guess they feel that since they have your money now, its the consumers problem, not theirs.GE Profile products are far superior and a lot less money. It goes to show an expensive price tag doesnt mean the product is superior.

I bought the refrigerator less than a year for over $4,000 and the vegetable drawer chipped. When I called Dacor, I was told that it was a cosmetic issue and was given a number to call and order the part. For a refrigerator less than a year and costing that much, I thought it should fall under its warranty. Another issue is the ice maker. It wont dispense ice and I have to always pull the ice bin and put it back in. The Dacor customer service said that its because air gets into the ice bin when I dispense ice and thats the solution. Once again, for such an expensive refrigerator under 1 year old, I would think customer service would be more customer oriented. Never again!

We had a ongoing problem with a wall oven that was purchased in 2006. The most recent complaint was a oven glide rack that was not working. After complaining about it to one of their staff, they listened to our frustration and are sending us a new rack at no charge. My hats off to the great people at Dacor. Thanks for your understanding. Al

The electronics on the first two induction burners failed within six months which was covered under warranty. The second two went three weeks after the warranty and we had to argue with Dacor to cover them otherwise it is a $1400 repair job. From day one whenever you open the oven door the controls and heat shut off. Sometimes it turns back on when you close the door. As for the downdraft, it worked fine until 10 weeks ago when while closing, the cover lip hit a wooden spoon that had been lying flat near the edge. There is no safety feature and the motor continued to try and close the fan. The unit would not respond and would not re-open. The spoon had to be broken to get it out. If this was a childs finger you would have had to call 911. We now have a repair bill of over $350 and are still waiting for 2 months for Dacor to send a part. We will never buy this brand again.

We have a dual fuel Dacor oven purchased in 2001. We have the manual. For some reason, after cancelling a timer, the oven locked at :4. The owners manual was no help. The Dacor website was no help. We turned off the circuit breaker then turned it on again and finally, the oven worked.

Dacor Epicure Dual Fuel Range and Microwave - Where to begin? Perhaps at the end is best. Dacor appliances are shoddy, unreliable, outrageously expensive to repair and there is no customer support. That about covers it. We bought the above noted pair during our kitchen renovations 8 years ago. We thought that Dacor was a premium brand that would give us long trouble free service. How wrong we were! The only thing Premium about them is the price. 4 years ago, the microwave door refused to latch. Thanks to YouTube, I found out how to remove the door backing and found that the plastic part that comprised the latch was broken. Dacor was contacted - they no longer had the part. Try the open market I was told. I managed to jury rig a repair by using a wooden shim. 3 years ago, the range packed it in. Another repair - this time I was told it was the circuit board that had failed and which was replaced to the tune of $700 and I was cautioned that the second circuit board was not working very well - the interior light would not illuminate and the blue lights indicating a lit burner didnt work, and I should change it too. The smaller circuit board was costed out at $400. Last week, the door latch motor failed and the range began to beep incessantly. Now the oven cannot be used and repair costs quoted over the phone were in the 1000$ range. Thats it for us. Dacor is junk and belongs where its headed - the junkyard. Dont buy Dacor. Live and learn I guess.

I purchased most Dacor appliances when I built my home in 2015. Their induction cook top and dishwasher kept breaking down one by one. The first time the repair service was done well. Early 2019, their cooktop broken down again and I still have the half broken cook top for almost 4 month now. We have been emailing back and forth, firstly Dacor promised to mail me the parts, but then a different customer rep reached out saying I have to take the broken parts out and mail it back to them before they can send me the replacement parts. That means I would have to live without a cook top for a while. There is even no estimation when I will have it fixed!! Dacor dont value their customer and Im comfortable to say it is the worst product quality and service I have experienced in my lifetime. Never recommend it to anyone!!

Years ago I purchased the Dacor Double Oven over a Thermador because the Thermador had a ridiculously long pre-heat time. The Dacor has performed reasonably well as a oven particularly in convection-bake mode. But over time, components started failing and repair parts were hard to find, unavailable or ridiculously overpriced. I am an an engineer with DIY skills honed from years working with high tech food manufacturing equipment and controls including ovens. In recent years, I have needed to replace a relay board, the main control board, hinges two times, and most recently the hinge receptacles. I have also replaced an inner panel on a door assembly. Just think what such repairs would have cost for an average consumer. I understand the parts can fail, but Dacor has shown little regard for consumers in my opinion. They have done very little to maintain an inventory of repair parts. Basically their message is that the part is now obsolete and unavailable. Thats some answer when the price of a new double oven is multiple thousands. Recently, the hinges on my upper oven failed again. As they failed, their failure caused increased wear on the hinge receptacles. Soon the receptacles failed as well. I was able to find hinges at a ridiculously high price but the receptacles were unavailable anywhere. I contacted a several parts suppliers who told me that they had no idea when the parts would be available. Moreover at least two of the suppliers mentioned that they had a backlog of orders for the receptacles - one had a backlog of over thirty. Yikes!. At that point I contacted Dacor customer service and asked what could I do to get the part. Answer: The part is unavailable and we have no estimate on when it will be available. I tried to escalate my request and got nowhere. Finally after many hours of online searching, I found one set of the hinge receptacles at a price 4X last years price. Lastly as I replaced the receptacles today, I realized that the mounting screws only hold one portion of the U shaped mount. If the screws were longer, the receptacle would be less prone to twisting and wear. Be aware that Dacor was sold to Samsung a few years back. Based on my experience, I could never recommend Dacor. Caveat Emptor!

The refrigerator is nice, however for the price, I would have expected a bit more. It has a lot of bells and whistles, but when the ice maker can’t keep up with 6 people at dinner time, that’s a problem. The best part of the refrigerator is the auto fill water pitcher.

2017 purchased 36” range. First year- self cleaning overheated, replaced part. That was in 1 years warranty. But now: only 3 years barely: (I dont even cook much). Oven turns off by itself if I open the door. Oven does not turn off when I am done cooking. If I cook 450f pops warning of temp overheat. Called ABT service (this is where Dacor said) it cost $219 for a service guy to call dacor and to give me answer: I think it is android board. I have to buy a board. Plus per Dacor this board will not have wifi. So there is no Discovery- paid extra for extras I can not have...

The oven I purchased is the Dacor double oven, model number - ECD230SCH, I purchased extended warranty on the ovens. This was purchased when I bought the ovens. I have renewed this and still have a warranty for 2 more years. I cannot get anyone to do the repair on this oven. My location is at the Sardis Lake. I cannot get anyone out to service. I do not know if you have any thing to do with this. I have had an oven out since June 2013. Please help, Dacor should have service reps in this area. I am in Sardis Ms.

Follow-up to March 31 posting: In 2001, we installed two Dacor wall ovens and a gas (converted to propane) cook top. The cook top has been problem free and the brushed stainless steel surface still looks like new. Both ovens however, at that time, were problematic during the two year-warranty period. Knowledgeable service people were hard to come by in our region. After numerous service calls, Dacor replaced one of my wall ovens at or around the three-year mark (outside of the warranty period). That particular unit had only one minor issue since then and Dacor replaced the appropriate part free of charge. The other original unit has been problematic since the beginning. The latest problem being the internal light going on/off for no reason and then a lack of response to light button on the front control panel.Long story short, I posted my frustration here on March 31 and was contacted by a Dacor rep within two days. He asked me for detailed info on the problem and located the unit in their files. Some of the past repairs were known to Dacor, but others were not since we just did them ourselves. I was asked to send a detailed description of the current issue along with pictures, which I did. Based on Dacors analysis or the pictures and the exhibited problem, they sent me, free of charge, a control panel membrane, a door gasket and a set of door hinges. We installed these items and the unit is now in full working order.In looking back over the past years of problems with this particular unit, its clear to me the issues all stemmed from an original broken door hinge. It was compounded by the fact that the service and repair folks at the time considered the door gap to be within tolerance and we did not discover the broken hinge until the door glass shattered and we needed to replace it, which required removing the door. Anyway, at this stage in the game, I am very pleased with Dacors response. It is my impression that they are trying much, much harder to stand behind their products. So, while just a short time ago I would have never considered another Dacor product, when the time comes, they would still be on my list of considered vendors because when these ovens work, they work great.

I am having issues with my Dacor oven and have tried to contact customer service since Monday 01/04/16. I was on hold for 27 mins and finally left my number for a callback. I have called every day and leave my number for a callback, no response. Today Thursday I sent a message and the response was that someone will call within 2 days. Great customer service. Buyer beware.

I built my home in 2003 and installed a Dacor 30 wall oven. After several years of poor performance, we started to get an error message. Dacor suggested replacing a board for $300. That didnt work so they had me replace another $300 board. That didnt work so they told me I needed a new front panel and it would run about $1,000. That board is on back order and they dont have a replacement date. Thinking that its bad business to sink $1600 into a troubled product that has terrible reviews on the internet. We found out that once you go with Dacor, you need to stay with Dacor due to an unusual, nonstandard size.Thinking that Dacor has improved their product we ordered a brand new $3,000 Dacor RO130 30 wall oven. It arrived promptly and I removed the defective $3,000 oven and put in the brand new $3,000 Dacor RO130 oven. What I got was a dead brick. The Dacor customer service has been awful, and will not allow me to talk to anyone in their technical side. The oven is getting power. Dacor customer service wouldnt help me unless I could prove that the unit was getting power. So I had to get an electrician in to prove that I had properly wired the 4 cords that came off the original defective Dacor wall oven. Get service help? No chance. I live 100 miles from Seattle and no one wants to work on Dacor. So here I sit with a $3,000 brick. No service and Dacor has no clue on how they will service this wonderful $3,000 RO130 30 wall oven that is an out of box failure. I dont see how a company that has this bad of a product, two generations of defective ovens, bad customer service, reluctance from the repair community to work on their products will be in business much longer. If you are considering Dacor appliances, consider the problems that I am having. The nonstandard size of their ovens will lock you into future purchases to replace their products that dont last 10 years.

Dacor came through! They sent me, at no charge,a replacement part. This new part is supposed to fix the issue of ice cycles in the freezer. Its a new drainage system that actually heats the water in the pan so it does not freeze up causing the water to back up. I am hopeful that this will permanently fix the issue! But props to Dacor for stepping up to the plate to fix this! Thanks, guys!

We bought a new house a couple years ago, and the kitchen came with a suite of new Dacor appliances - range, fridge, and dishwasher. They are all terrible.The led indicator on the dishwasher is scrambled. The icemaker in the fridge clogs up into a solid block of ice. We had this fixed, which involved a new control board and some caulking, but the problem returned not long after. The knobs on the range feel like theyll snap off any time. The lights in the oven arent seated properly and they interfere with the oven racks. It takes forever to get up to temperature. And Im starting to think I have a gas leak. How can these products be so expensive and such utter garbage? Oh, but they have wifi!

In September 2009 we did a complete remodel of our kitchen. Replaced everything but the refrigerator, with DACOR appliances. Within a few months we had problems with the dishwasher and finally replaced it with a GE in 2012. About that same time we had problems with the Dacor Epicure 30 Single Oven Model EO130SCH control panel and had to have the repairman out to work on the relay/computer board. At Christmas 2015 I had trouble baking, the temperature wasnt accurate and have had the repairman again. He says that the computer board is fried (his term). Ive tried calling Customer Service with no success. Ive e-mailed them with same results. The appliance repairman has told me that he cant find the part. All the distributors that hes called have been told that the part is on back order. Ive been without an oven for over two months now with no fix in sight. Have been told that IF we find the part it will probably run around $500.00. These are appliances that are only six years old and have had gentle use by senior citizens. Anyone reading this - PLEASE DONT BUY DACOR! Youll be sorry as I am.

I did a kitchen remodel in 2008 and was convinced by the sales guy at Home Expo to go w/ the Dacor over the Wolf. I bought the dual-fuel 36... Within 2 years I had serious problems. The oven, when not on Convection Roast or Con Bake, just using Bake will consistently turn itself off... Ive ruined many a meals, usually big ones: Turkey, Prime Rib(long cook time items). This was by far my most expensive investment in my kitchen and by far my biggest disappointment. I have called Dacor in the past and was told they could refer me local repair people, I was on my own for fixing it. Again, huge disappointment.

This is a follow-up to my initial complaint, which was posted on November 28, 2011, and an updated posting on December 27, concerning problems with our Dacor range. What we learned was that the local appliance shop that services Dacor quit working on Dacor appliances, so we were left with no repair company. We were contacted by the customer service representative from Dacor, who has been very diligent in working with us to find a solution.Yesterday, the Dacor regional service supervisor from Washington came to Casper to work on our oven, which is now totally functional. Pretty amazing customer service! He did share with us Dacors challenges in getting qualified local service companies, especially in smaller towns. I applaud Dacor for going the extra mile (1,000+ miles, to be more accurate) for us.

I have had nothing but trouble with a wall oven I bought in 2010. Basically just bad electronics. I finally replaced the oven in 2014 and had to get another Dacor to fit the opening. The new unit still does not heat evenly and is consistently off by about 50 degrees. Customer service is not helpful at all. Local repair shops cant really fix issues. Terrible company. Cant figure out how they stay in business.

We had our range oven for less than a year and the front electric panel cracked, there is no stress to this area. I called the company and they admitted the entire panel was defaulty and had a recall. They did replace it. Within 5 months the new one cracked in the same place. This time they stated the unit was out of warranty. I told them the same type of recalled panel was installed. They said I could buy a new one. Ha! Since then many more cracks. I will never buy anything made with the Decor brand nor do I recommend them! Happy shopping.

First six month, dishwasher rusted on the inside. Dacor gave us a less expensive in its place. First year, microwave was repaired five times. Microwave has a piece of wood to hold the door in place. Wall Oven, the broiler never work. Present, range oven does not work at all. We have a repairman that is trying to get parts. Present, refrigeration control panel does not work, need repair. These appliances were to be a our luxury kitchen, but turn into a nightmare. Do not buy this appliance, you are wasting your money.

Five years ago we built a new house with a big open kitchen for entertaining and family. I like to cook. After talking to a kitchen designer and high end appliance dealer in San Antonio, TX, we decided to go 100% Dacor for the kitchen. What a nightmare! The oven was replaced within the first three months. Since then we have had two relay boards replaced (one within warranty, one not) and one thermostat replaced. When the oven is working, I like it very much. But it is a lot of trouble to get it fixed. The refrigerator defrosting until has gone out three times as well (once in warranty, twice not). Today the unit is not cooling at all. It is hard enough to find someone to service these units outside the big cities, so when we do find someone it takes days for them to get here to diagnose; days to receive parts; and days more to fix. I will never buy another Dacor product! I will say this, the Dacor headquarters have tried to help and even gave discounts on parts, but 5-year appliances should never have these many issues. Our last kitchen was 100% KitchenAid and we never had one problem with anything for 6 years!

I went to put something in the cabinet at the top of my built-in wall oven and noticed the cabinet door was warm. Then, I noticed the heat was coming from the top of the oven at the control panel. I am afraid of a fire breaking out in the cabinet now. The oven is less than a year old. We just remodeled our kitchen and installed the ovens in May 2012 and this is just June.

Dispenser spits out ice cubes onto wood floor everyday. Told it is design issue and nothing can be done. We have to constantly check the chute is empty after used but we can be nowhere near the fridge for hours and hear ice pop out onto floor. My grandson has tripped and fell and me also. Im more concerned for safety than anything. Also our hickory wood floor is concern.

This week Dacor installed my 2nd replacement gas range. I remodeled my kitchen 3 years ago and chose Dacor because I had a great experience with their appliances in the past, had their oven and stove in my kitchen for 15+ years and never had a problem. With the first new range, the oven started to automatically shut off due to excess heat escape, so the safety feature would kick in and shut the system down, in addition the knobs would become very hot even when the over was used briefly, 12-15 minutes. I was very impressed and happy with the customer service through Dacor, they immediately gave me a brand new over. Exactly another year, the new oven had the same problem, door begins to not hinge properly and heat begins escape, knobs get dangerously hot.This week Dacor very kindly, replaced my appliance with the new Dacor Renaissance 36. I used the oven for 12 minutes on 400 and the entire exterior is dangerously hot. I do not have any children, however, if I did I would be terrified that they could seriously injure themselves. The exterior of an oven should not become hot like this. Has anyone else had this issue with Dacor? I feel they have been very responsive with regards to customer service however I want an appliance that is safe.

We bought our house in 2010 and our Dacor stove was supposedly newer. When I went to clean it, I found loose screws in the bottom. Apparently, the convection element is loosing its screws and washers. Ive had this appliance fixed once already when the cooktop kept clicking. The black plastic around the controls cracked mysteriously. It takes 3 hours longer to cook a turkey than it should. This is a strange stove, which supposedly cost a lot. I wonder if a convection part missing two screws should be used?

We remodeled, added a very upscale kitchen in 2003, and chose Dacor appliances, 36 inch dual fuel stove, 30 inch wall oven, microwave, and a 30 inch dishwasher, well over $25000 worth. NONE of the appliances has worked properly, but the dishwasher has taken the cake. I have lost count on how many times I was in contact with the customer service. The digital board went bad, the error msgs kept coming for years! The racks/baskets rusted after just a couple of years! After numerous encounters with anybody I could get a hold of they were finally replaced, but not the right racks because they do not fit, falls off the side every time I use this dishwasher. I cannot tell you how frustrating this has been! I was eventually told that I could not complain anymore because I was out of warranty and they would not respond anymore! I am stuck with this $3000+ dishwasher that I cannot afford to replace, because I would have to rebuild that area of counter cabs in the kitchen! The service has been horrible. This was the most costly mistake purchase I have ever made.

I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen. My other appliances were made by GE and Bosch. Ive had to service my GE appliances a couple of times in the last 8 years, but it is the Dacor that has given me the most grief and it was the most expensive appliance purchased. It has never been reliable with regard to convection baking. Initially I thought it was my inexperience with a convection oven. I read everything I could get my hands on and kept trying...after talking with a friend who does quite a bit of baking I realized its not me, its my oven. Then the real problems started. First it was the broiler/ignitor, next it was the membrane in the keypad. Two months later it was the relay board and this time it was the broiler/ignitor....Again! Started calling Dacor when the relay board went out because at this point I had spent $1,000 on repairs....after I had paid $4,000 for the range itself. For the last two repairs Dacor has paid for the parts, while I paid for the service call and labor. This has reduced the cost of my last two repairs by about 50%, which is very helpful. However, Im still very disappointed in the product. I spend a good deal of time in my kitchen and do quite a bit of baking, cooking, and canning. I thought that if I spent more money and bought a high-end appliance, it would serve me well. At the rate that Im going, I will need to purchase another range, unless I want to keep throwing money into repairs on this one, which I dont. I will not ever purchase (or recommend) another Dacor product again.

The Dacor gas range/ oven and wall oven were here when we bought our house in 2010. I would never buy any Dacor product again. I will have to look for a replacement for the gas cooktop range. The Dacor gas cooktop is OK except that EVERY time you turn on a burner, one or two of other igniters start clicking and wont stop until you find which one it is (not always the same) and turn it on and off. Please heed this and all the other warnings from the choir. DO NOT BUY DACOR!It is all very expensive junk. The oven temperatures fluctuate while baking. The oven range unit is out of warranty. So our home warranty AHS covered it but they kept sending out the same grubby slob who never fixed the problem but did charge us for the $75.00 service fee. They replaced the oven controller and the temperature sensor. This did not fix the problem. We have a full size oven that we cannot use! Then F1 beeping nonstop, and we have to turn power off to stop it. Now, out of the blue the downdraft fan just started extending and retracting over and over again with no way to stop it without going back to the electrical panel and flipping the breaker that it is wired into. That leaves us with no kitchen and no bathroom plugs! I hung up after 35 minutes on hold. I was just trying to find a certified technician in Bend, OR. Piss Poor Products and Very poor customer service.

Previously, I submitted a complaint here and I would now like to amend it. The problem(s) that I experienced with my 8 years old Dacor 30-inch wall oven was what I described in my earlier post (July 9, 2012). But after posting here, I was contacted by a Dacor representative not once, but several follow-ups to ensure that the problem was resolved to my satisfaction. It was and Im now very impressed with Dacors customer support. To be fair, I should have contacted Dacor with my problem before blasting their product here.It has been a good oven for 8 years and given their support that Ive recently experienced, Id be more inclined to purchase Dacor products in the future as it appears theyre willing to stand behind what they sell. Im really glad this issue was resolved because I was about to throw in the towel and buy something else, but couldnt find anything else that looked near as good as my Dacor and had glowing product performance reviews.

We purchased a Dacor wall oven to replace a GE oven that was outdated. We thought we were getting a premium appliance, but after less than a year and just before the holidays it quit with a code on the control panel we couldnt find in the owners manual. We had a serviceman out and the cost of the part and the service call was more than we paid for the oven! It now sits there, useless and a reminder to never buy Dacor anything!

We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadnt. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I cant see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.

I purchased my Dacor range in 07. After running the self clean cycle today, my oven wont heat up using convection or regular bake. Keep in mind, I had the entire electronic guts of the oven replaced in March 2011, 6 months ago after the same full failure. I paid $6,500 for this appliance. I wish I had my old GE oven back. This piece of equipment is only 4 years old. My husband and I dont use the oven often. What a huge disappointment! I will likely spend the next few days on the phone with customer service.

I bought my Dacor epicure 36 duel fuel range in 1998. First stove: oven door did not close, spark modulator out. They tried to fix it but failed. They sent me a new stove. #2 stove: same problem with spark modulator. Couldnt use any burner without the constant clicking. Oven didnt bake evenly. Complained. Stove: #3: same problems. Dacor sent me a letter to grade them on their stoves and service. I blasted them. They called me and ask if I wanted my money back or another stove. Stupidly I took the stove. This was 5 years since the original purchase. Ive had this stove #4 for 13 years. Door is and always has been unable to close. I use a stick to close it. Now the relay board is out. Frankly I so love the looks of the stove and I cant afford to get a new one. Original was 5200. Now they are 6700 and I would probably have the same problems. So I am going to try and fix this stove myself. I will never buy Dacor anything ever again, even if I could afford it. When they offer your money back, take it. The service was responsive although didnt solve the problem through 4 stoves. I would gather from that, the design is bad. My mother has a old 1940 gas stove that still works. Gas stoves should not be that complicated.

About 3 years ago, I spent almost $5,000 on a Dacor double oven. We had it less than 3 months when the motherboard had to be replaced. About 3 months ago, I started to get various error codes and a continuous beeping. An authorized Dacor service repairman has replaced the motherboard three times. He was on the phone each time with Dacor, however we still get the error codes and Dacor has told the service repairman that they are stumped and dont know how to fix it.Here I am, having a beautiful expensive oven to look at but was unable to cook a turkey for my family yesterday! It seems that there is a major error in this oven, and I am stuck with a huge repair bill and an oven that does not work. I can only hope that Dacor will step up to the plate and come up with a solution or replace the oven which obviously is a lemon.

DONT recommend model #MOH130. We were so impressed with the options that this oven came with. Sadly, with all the bells and whistles also came a ton of repairs. After the 4th repair, our service rep said the relay board needed to be switched out. (Half of the service men who came to my house seemed to be grasping at straws trying to come up with an explanation why the temperature was fluctuating, or why it took so long to heat up, etc.) Then I get to wait 2 weeks for a part to be ordered/arrived and re-schedule service. Last week got code U22 - oven wont even turn on. This oven is only 6 years old. NO THANKS - NEVER AGAIN will I buy anything from this company.