My Dacor Double oven is less than 5 years old. Lately, the broil function has stopped working well on both ovens. I contacted the ONLY authorized Dacor repair center - Home Appliance Repair GTA (HARGTA) and told them my broiler wasnt working well. Their repair technician came to my house, took both double oven doors off in order to give me the assessment – that my upper broil function was not working well. In fact, both upper and lower do not work well but thats a side issue. In the process, the technician broke or did not properly reinstall my double oven door. I called and he returned and again, removed BOTH oven doors. Now, my upper door is working well but my lower door has no hinge and falls hard and heavy. This is extremely dangerous. I have left multiple messages with HARGTA and they are not getting back to me. Ive even contacted DACOR which is only in the US and they havent gotten back to me either. I purchased a Dacor oven to get a quality appliance and excellent after care service. It appears that both the appliance and the aftercare service do not live up to their reputations. P.S. The quote to repair 1 broiler is $750 after less than 5 years of use. That will equal 1/4 of the oven cost in less than 5 years.

I emailed Dacor for information about how to get my range fixed and was amazed. My questions were answered complete with numbers for model and needed replacement parts along with contact information for local service folks. Amazingly good service. Bravo, Tori **! Give that woman a raise!

I bought a 30 Dacor Double Oven (EO230SCH), 36 cooktop, warming drawer and matching convection microwave. Well over $10k. The microwave has been replaced as it died early within the first year while cooking popcorn - nearly started a fire in the kitchen... However the cooktop igniter died at 4 years and now the wall oven is on its third control board in years 3, 4 and 5. Nothing is under warranty and they want nothing to do with me now. The replacement oven controls cost ~$400 each plus installation. So after all this expense, I have invested $1,200 more in replacement parts and the cooktop needs an aim & flame to light. Total crap. Im going to replace all of this and will never go back to Dacor. I took the time to write this so that others will not waste their time with what I have to assume is the worst quality in the industry. Please dont waste your money.

I purchased Dacor Brand cooktop, oven, microwave and dishwasher. The dishwasher quit working after four weeks. Price tag for the dishwasher 2,800. Three weeks later Pacific Sales in Corona will not take the dishwasher back and replace with a new one. Dacor is struggling to provide a service tech in my area to look at the machine and honor the warranty. In the mean time I am shelling out money for Dawn dishwashing liquid and washing the dishes by hand. Complete JOKE. If you want a brand that will not stand behind their product... purchase Dacor. Want a salesperson who will talk up a brand but the Store washes their hands of the transaction after payment, shop Pacific Sales in Corona Ca.

Dont waste your $$ move on to another MFG. I have owned this dishwasher for some time it never worked anywhere near what I paid for it. The glides fell out of the racks. It never finishes a cycle. I have spent $350 for repairs three times and it is still way less than satisfactory. Move on, try a Maytag, Bosch or Miele. Also parts are astronomical and you will need them. If you are thinking about buying this brand google it and read on. We all have the same opinion of the Dacor Dishwasher thumbs down.

Our initial dishwasher had many problems. After several service calls, we called Dacor to identify the issue and see if there was anything they could do for us. We received a brand new dishwasher (even better than the initial one) for a nominal cost. We would like to thank Dacor for their excellent service and attention. Its not always the issue, but the resolution that makes the difference.

I rarely write reviews but when I found your site, I decided it was time to vent. I bought a 36 dual fuel, convection Epicure range in 1999. It was not a cheap oven and I was excited at the possibilities of having a 16,000 BTU broiler and large oven cavity to work with. Lets just say that excitement quickly wore off. Almost immediately after the range went out of warranty, the ignitors went bad and we also had to replace the control panel ($400 in repairs was a lot back then). After that, we continued to have ignitor problems and replaced them again. Finally, I just stopped doing it and lit them with my aim and flame. I never allow my children to cook on the stove because I am afraid they will be burned. Most recently, my broiler element, relay board and again more ignitor problems ($1,200 in repairs). Not to mention, the repairman had a terrible time trying to access all the areas and was at my house for 4 hours trying to do so. When the initial problems happened, I emailed, phoned, left message, etc. to no avail with customer service (I use that term loosely). This company is the worst. I have told everyone I know never to buy a Dacor anything. Next time, Ill buy a Wolf.

Dacor ERD30S06CHLP 30 Inch Epicure Series Freestanding Dual-Fuel - I am so dissatisfied with this product. We bought the first range in 2003 and were so excited to use it. We chose Dacor over Wolf. From the beginning we had issues with the oven. It cooked very unevenly and the door never closed properly. We had a service call and they basically told us that we got a lemon. They offered us a new range for $3.5K. We thought we got a lemon so we agreed and paid for a new one for $3.5k. We also purchased the extended warranty for $2.2K.0 This one was even worse.One time I opened the oven and it burned my eyelashes. I wrote and complained with a video of the explosion and had to pay for the service call. I wrote a review in the website and they deleted it. We now own a range that we have paid over $10K that bakes unevenly, electric element does not work in oven and have minor explosions from time to time with a door that does not close. We have a few friends who have asked us about our range and we always recommend against it. We are looking for a new range. I would not recommend this range. I thought we got a lemon. But it seems thats just the product.

The functions are useful and so far everything works the way it supposed to. No real complaints. Convection and baking features are really useful when it is a small thing to start an oven. Easy to operate. Everyday cleaning is easy as well.

48 in. Range - Wish I had read reviews first would NEVER have purchased Dacor. Paid almost 11,000.00 for a range so many issues they replaced it. New range came with 7 defects. It has been over a month and nothing has been done about it. Everyone keeps passing the buck and I am sitting with an high end expensive product and no help from Dacor. I am being very patient but also very frustrated at this point.

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.

I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen. My other appliances were made by GE and Bosch. Ive had to service my GE appliances a couple of times in the last 8 years, but it is the Dacor that has given me the most grief and it was the most expensive appliance purchased. It has never been reliable with regard to convection baking. Initially I thought it was my inexperience with a convection oven. I read everything I could get my hands on and kept trying...after talking with a friend who does quite a bit of baking I realized its not me, its my oven. Then the real problems started. First it was the broiler/ignitor, next it was the membrane in the keypad. Two months later it was the relay board and this time it was the broiler/ignitor....Again! Started calling Dacor when the relay board went out because at this point I had spent $1,000 on repairs....after I had paid $4,000 for the range itself. For the last two repairs Dacor has paid for the parts, while I paid for the service call and labor. This has reduced the cost of my last two repairs by about 50%, which is very helpful. However, Im still very disappointed in the product. I spend a good deal of time in my kitchen and do quite a bit of baking, cooking, and canning. I thought that if I spent more money and bought a high-end appliance, it would serve me well. At the rate that Im going, I will need to purchase another range, unless I want to keep throwing money into repairs on this one, which I dont. I will not ever purchase (or recommend) another Dacor product again.

I purchased a Dacor Renaissance range for our new home. What a waste of money. Though I have not had any major problems with the performance of the range yet, besides uneven baking, the design is not user-friendly. To begin with, the gas burners share a grate. So when cleaning, you have to remove the whole grate on one side. The controls for the burners & griddle are very hard to see & I have to bend over to see which burner Im turning on. The oven racks are a joke. The two glide racks are very bulky with sharp edges. It is difficult to change the heights or to remove them for cleaning purposes. Though there are three racks included, it is impossible to bake with all three in the oven.I have a GE Monogram that I had purchased two years ago for another home, and I love it The Renaissance & Monogram are similar in price, but I unfortunately, listened to the sales person & let them talk me into the Renaissance. I realized my mistake in buying a Dacor immediately & contacted the appliance store. Even though the Renaissance had not been used, they would only give me a token amount of money towards trading it in for a Monogram. So, I am stuck with a range that causes me to swear under my breath every time I use it. Dacor could learn a lot from GE.

We have had our Dacor since 2006 and this range, the most expensive appliance we have ever owned, simply doesnt maintain the proper oven temperature. We have owned several far less expensive ranges and their ovens, much more basic designs, do what an oven is supposed to do maintain a temperature! We cook or try to quite a lot but working with this stove is like baking over an open fire while camping. This supposedly gourmet, fancy, convection oven that supposedly can bake cookies and meat at the same time is a total fail. We have had the service people out repeatedly to no avail. I am convinced we could change the circuit boards repeatedly and it wouldnt make a difference because it is a faulty design. This product should not be on the market or this company and their poor service in business. DO NOT BUY THEIR RANGES! Unless you dont cook and all you will do is look at it. We are thinking about retaining an attorney to file a class action suit. We could buy a low cost oven that works several times over for what we have paid in repair bills.

Motherboard on my favor wall oven has been replaced twice. Repairman said not use the self-cleaning feature as that will cause too high of heat and melt the components. Seriously, Dacor? We spend this kind of money and have these type of repair issues constantly. Just glad I finally was told what might help resolve this - I’m ready for a new oven because of all these problems.

We built a home in 2006 and installed all Dacor appliances. I would never ever purchase these products again. My gas cooktop was the top of the line product from Dacor and I have had nothing but problems with it for 5 years now. I have spent over $1000 fixing the large burner that continues to have leaks with the seal to the point where the flames come out the bottom of the burner. Most of the other burners click when lit even though they are clean and away from a draft. I have had 2 Dacor approved repair companies out and they both recommended against Dacor. In addition, the finish on the cooktop has soaked in my heavy duty cooking juices and foods and the stains will not come out. Apparently, this is due to the new finish they used so that the metal can withstand the high temperatures. If this company were an auto mfg., they would have had to do recalls and face potential class action suits. I would prefer to be cooking on a camp stove rather than my Dacor. When I contacted Dacor, they offered parts at a reduced rate which still cost a fortune. When I asked about replacement, they said they would sell to me at a discounted rate which was still $2400. Bad product, bad company. My cooktop is still giving me issues. it is embarrassing to cook with friends around because of the problems.

We purchased a Dacor wall oven when we renovated our kitchen in 2010. After five service calls, a replaced circuit board and broiler element, they found a broken wire which must have happened during clean cycle. I have been without an oven for two months and would not recommend buying a Dacor oven because I think it has a faulty design. The issue is still ongoing.

We had a ongoing problem with a wall oven that was purchased in 2006. The most recent complaint was a oven glide rack that was not working. After complaining about it to one of their staff, they listened to our frustration and are sending us a new rack at no charge. My hats off to the great people at Dacor. Thanks for your understanding. Al

The electronics on the first two induction burners failed within six months which was covered under warranty. The second two went three weeks after the warranty and we had to argue with Dacor to cover them otherwise it is a $1400 repair job. From day one whenever you open the oven door the controls and heat shut off. Sometimes it turns back on when you close the door. As for the downdraft, it worked fine until 10 weeks ago when while closing, the cover lip hit a wooden spoon that had been lying flat near the edge. There is no safety feature and the motor continued to try and close the fan. The unit would not respond and would not re-open. The spoon had to be broken to get it out. If this was a childs finger you would have had to call 911. We now have a repair bill of over $350 and are still waiting for 2 months for Dacor to send a part. We will never buy this brand again.

Arrived in good condition and so far works perfectly. Delivery was delayed by one day because of the incompetence of my local mail service. I bought this microwave, as others have described, to replace a 13 year old Dacor that had not really died but had lost the electronic screen. We put magic marker numbers on the display screen where the numbers had been 5 years ago and kept using all the functions. I decided to replace as, without the display screen, I could not do anything semi sophisticated with this microwave but its motor and microwave capacity was still going strong. This model fits perfectly into the previous 24/27 trim kit. Unfortunately our other trim kit is white to match our old microwave. Decor only has stainless steel now. And the new trim kit for this microwave is flat without the vent slats (plus costs over $300!). From the placement in our cabinet, I think the vented slats are really important to dissipate heat and am puzzled by the change in design by Dacor. The slats are a little tedious to clean but as a TV is above the microwave and an oven below I want the heat to have a better place to go. Ebay has the old trim kit in stainless steel but so far the expense seems excessive for just the outside piece. The internal support bracket for the new microwave is exactly the same as for the previous model so the only part of the trim kit needed for my microwave is the outside frame. This newer model works very similarly to the older version. I am delighted Dacor still makes this microwave to fit my space 13 to 15 years later.

I purchased a Dacor range/oven combination in 2005 for a total kitchen remodel. I chose Dacor for its name and reputation for quality. The first problem was that the digital clock was running very fast; that occurred in October 2005 and was covered by the warranty. The next problem was that the downdraft would not stop going up and down. I had to turn off the breaker switch of that function until the repairman could fix it. The next problem I consider as a design flaw and not an oven malfunction. Both oven lights were burned out by June 2010 and needed replacing. The light bulb cover for my model is behind a grid for the oven racks which must be removed before the light can be accessed. It’s not a 5-minute job. The next problem was in September 2010 when the oven broiler refused to work. Another service call was needed to replace the oven broiler ignitor. The next problem was in June 2011, when the oven rack, which slides into cavities built into the rear wall of the oven, refused to release. It required another repair call. The repairman had to pull the oven out away from the wall and work to release the rack. As a result, I do not use that rack. Theres no one who uses the oven besides me; I have no kids in the house. The oven has never been misused or abused. The next problem was in November 2012, when the self cleaning feature refused to work; another repair call was needed. All of the above cost me $1,250. When I contacted Dacor about the myriad of problems/issues, I got a written reply that said every situation is reviewed on a case by case basis; in most out of warranty cases, Dacor would sell me the part I needed at a reduced price. I responded that would necessitate two service calls (one to diagnose, one to fix) and an inoperable oven for however long it would take to get the part and then reschedule the repairman. In almost all of the above, my repairman (Dacor authorized repairman) had the parts on his truck. I cant be waiting weeks without a functioning oven. Based on all of the above, my oven would have been out of order for many weeks. I wrote Dacor again, thinking the CEO needs to know about all these problems. I asked my contact to forward my correspondence to the CEO for review/comment. Instead, I got a reply from the customer service supervisor who stated in part on his 1/3/13 email, There tends to be a disproportionate amount of negative postings on-line”. Really? Most companies pay attention to complaints or compliments about their product or service. If someone takes the time to communicate, then the company owes its shareholders the duty to listen when there are repeated complaints about their product. Will I buy Dacor again? Never.

I bought a Dacor appliance package for a new custom home which costs over $30K+. Every single piece of appliance is defective. I am OK as long as Dacor can fix or address the issues but it takes them several visits, put the appliance out of order and fixing it does not happen any earlier than 8-10 Weeks. Imagine you living with a fridge, microwave, range and oven for 10+ weeks. The column freezer stops making ice. I call for service and tech informs the lever was jam and he fixed it. Wait 48 hours.After 48 hours still no ice. Another call and after a wait of 3 weeks another visit and diagnose need new part. Wait for part 4+ weeks and another 3+ weeks for replacement. Fridge does not cool and maintains temp 45 degree+. Service tech showed up 3 times and promised it is fixed. Have thrown out thousands of dollars worth food. To date I dont have it fixed. Waiting for a part, tech not available scheduling issues etc. To date I have been out of fridge (8/12/2021) 9 weeks from I made the first call. Currently I have a tech scheduled for 9/1/21.This is not the end. Microwave will run normally and wont heat the food. After several phone call and waiting they figured the door pin was not connecting properly and need parts to fix. After 10+ MONTHS it looks like it is fixed. The range control panel is hanging from underneath and no one seems to care to fix it. Every time I call they tell me its normal. I believe Dacor has not QA/QC in place prior to shipping the appliances to customer. Worst experience ever. If you need more details do not hesitate to call me on **. I hope you run away from Dacor. Dont even consider this option. I have a track of all phone call and email and timeline with Dacor service. I am planning to file a lawsuit and recoup some of the costs and losses.

I had a Thermador kitchen for more than 25 years and I was very happy with their products; I had a Thermador slide-in range with downdraft vent and a dishwasher and a KitchenAid refrigerator, but it was time to upgrade. Now, I upgraded my whole kitchen with all Dacor products and I am super happy, my 30 inch range top has extra wide grates which allows my wife to cook with extra large pans when she prepares food for donation, my updraft vent catches smoke and grease much better than my downdraft, my refrigeration is very nice looking with french door and middle refrigeration for my cold drinks and my dishwasher is very quiet. I invited a few friends home and they have admire my new kitchen. It has been more than months since I bought it and no problems.

ZERO STARS if I could but DISAPPOINTED - if I had to use one word to describe our experience with Dacor with not only our $8K+ 42 Built In Refrigerator that is sitting at 70+ degrees in the freezer and fridge sections but SO DISAPPOINTED with their poor customer service and lack of concern resolution tools for their team to even try to help.They are supposed to have high end luxury products. With that, anyone would expect to have a luxury customer experience. However, our family has been WITHOUT a working unit since January 6th. That is less than a month from when we had it installed but almost a month from today. We followed the proper protocols to get it repaired. Took almost two weeks to even get a technician. Once we did, he confirmed it needed to be replaced. We got approval and now learned we have wait another 2-3 weeks to get a separate decision to be made.Requested if there is any way to escalate our concerns but cant even talk to a supervisor for another 24-48 hours... Apparently they will call when it is convenient to them. Dacor - have some empathy for your customers! Imagine paying for a high end product to have no working fridge or freezer for a family of 6. Not sure how this is an acceptable practice. POOR QUALITY, UNTRUSTWORTHY, DOES NOT CARE ABOUT THEIR CUSTOMERS.

After 4 months our microwave exploded when we tried to bake 2 potatoes. Dacor has reviewed the situation and acknowledged the product was defective. 10 weeks later they keep saying the replacement is on the way but no one knows where it is. Dont buy dacor products.

My wife and I purchased a new Dacor dishwasher, new Dacor range and new Dacor microwave oven. Unfortunately, the dishwasher never worked and were now going through the process of getting the unit repaired. A repair technician was sent out and discovered a new CPU was needed. Then once the CPU was installed, a new circulatory pump was needed. And finally, once the circulatory pump can in, the unit still doesnt work. Weve had the technician in four separate times (installation, tech inspection, CPU install, and circulatory install) and each visit is approximately one week between visits. Yes, were now going on four weeks without a dishwasher that we paid for. Beyond that, someone needs to be home each time they visit. So now Im without a dishwasher for four weeks and I have to take four days off of work so a technician cannot fix my dishwasher. When I called Dacor customer service and asked for a temporary unit until mine is fixed, they simply stated we dont do that. Dacor may be a premium appliance manufacturer but they do not have a premium customer service department. So buyer beware, if your unit has any problems Dacor will not rush, hurry or try to accommodate you. Im sure the unit will eventually get fixed but after a month of waiting, I believe Ive earned the right to warn others about Dacors business practices. We purchased the unit from Pacific Sales in Corona, CA. When we asked Pacific Sales for assistance they said it was a Dacor issue and refused to assist us. These two businesses will no longer receive my patronage.

Im reading all these reviews and my story mirrors them all... I have actually contacted a lawyer and am considering either a lawsuit or going to small claims court because, at this point, its cheaper than continuing with repairs every other year. Has no one else considered a lawsuit under your states lemon law? Appliances are usually covered. I purchased the MORD230 wall oven in 2008... It was purchased as a second oven to my 6-burner Wolfe to cook a turkey or roast during the holidays. It has been used no more than 24 times... I have gone through 2 control panels and am now having glitches with the third. After doing a self clean recently the whole heating element blew - it will not heat at all. I am able to enter the temp but the oven just runs and runs and never heats. I have called Dacor furious for how many times this thing has broken in relation to how many its been used... They have offered parts at a reduced rate but I am not sinking another dollar in this oven on labor and parts only for it to break again. I asked for my money back and told them to come and get the piece of garbage they sold me. Do yourself a favor and buy a Wolfe... It works beautifully... My only problem was the cast iron grates rusted a bit recently... I called their customer service and was on the phone for no more than 5 minutes and they overnighted me a whole new set no questions asked! Dacor customer service has been a nightmare - so much back and forth... I tell everyone I know... DO NOT buy Dacor!!!

We have enjoyed our Dacor oven for a number of years but cannot recommend this brand due to high cost and frequency of repairs. The relay board, at $400 a pop parts cost only, has had to be replaced twice within 5 years. The oven door hinges failed in normal use so that the door would not close tightly and had to be replaced. The halogen oven lights fail frequently requiring replacement. Parts cost is only part of the issue. The inconvenience of not being able to use the oven for extended periods of time and high appliance repair labor costs are significant. All in all, a very good oven but reliability and frequency of expensive repairs lead us to not recommend Dacor ovens.

The range cost over $7,000. In the first 2 years multiple malfunctions in the mother board, the convection oven functions, and had to hire a local company to repair. The Dacor company did not care. Called them multiple times, wrote them and received no assistance or response. Repairs cost $$$$ to fix each time something broke.

I purchased a DACOR PGR-30S LP in 2002. It has had a number of problems due to poor design that required replacing the control panel as well as other parts. However, it has recently developed a gas leak and thus is no longer usable. To fix the gas leak, you must take off the top burners to get to the leak and make a repair. UNFORTUNATELY, DACOR has to make room for new parts and no longer makes the O-Rings required. Yes, apparently a $10 O-Ring takes too much room seven years after I bought my range. So, in 2009, DACOR discontinued making the O-Rings and now I have a very expensive paperweight that I have to take to the dump so that I dont blow up my house. I wouldnt ever buy a DACOR again. The customer service it terrible and they cant even be bothered to carry simple repair parts. Buy a Wolf or some other high end stove because DACOR is literally a piece of junk!

I have been getting the run around from Dacor regarding a part that I paid $700 to fix an interior light that comes on and off like a strobe light. After the local service company installed the part, recommended as the fix by Dacor, the issue returned. I contacted the technician again and that is when the run around started by Dacor. I was told to contact the customer service line and tell my story which I did, only to be told that the Range is too old and they dont stand behind the warranty nor service anymore. They said beyond 5 years they dont do anything for the customer.I paid $8000 for this range back in 2005 and it has worked just great until this recent issue. If I had known that there was no service nor any parts for the fix I would have just dismantled the interior light. But why did they recommend the part I did purchase to begin with? Are they just trying to increase revenues by advising customers to buy parts that wont work? DO NOT BUY DACOR PRODUCTS UNLESS YOU WANT TO BE ON THE HOOK FOR REPAIRS AFTER ONLY 5 YEARS! This company has rude customer service agents and they do not stand behind their name!

We purchased a DACOR double wall oven (MOH2275) in April 2012. We are waiting for service to arrive for the fourth time since we purchased the oven. I find this unacceptable. We have had 2 other ovens in the last 30 years and they did not need any service. In general I have found appliances to be of such reliability that I dont get extended warranties. DACOR gave a 3 year warranty on this oven and now I know why. Hopefully this service will fix it for a long period of time.On the positive side, the oven really works well. It is so well insulated that we feel very little heat coming off it. One serious flaw its overall operation is the reheating of the oven. If I bake something at 350 degrees and then want to reset the over to 450 degrees, the oven does not go into preheat mode and does not let you know when you reach the required temperature. I am hopeful this will last awhile and not have to be replaced for what we paid for it.

We did a total kitchen remodel and purchased Dacor appliances. Big mistake. Had to spend 500 on refrigerator repair (model EF36BNDFSS). Oven is off 25 degrees on temperature. The glass top for burners was defective. Would never purchase Dacor. Microwave front trim keeps coming off as well.

I completely gutted my kitchen on 2/22/92, and purchased a Dacor CPD230R double oven. Whenever I used the self-cleaning function the next day, F0 would appear. I would have to get a repairman to come to my house. This cost me a fortune. For one year, I just used the bottom oven. I finally called Dacor, and complained. I wrote a letter to Mr. **, and wanted satisfaction.They decided that I could purchase a new, better oven for $1,480.00. This was 1998, so in 6 years, I spent $3,680.00 for 2 ovens. After 5 years, I started having the same problems. Every time I used the self-cleaning function, F0 would appear. I just totaled my bills for the new, better oven, and I have spent $963.00 and it would be more, but I figured out, if I pressed cancel and held it, the F0 would disappear. So every time I used the oven, that is what I did. This would last for 8 months. The oven completely shut down, and I could not use the top or bottom. I just had a repairman here, and he said i need a new membrane assembly, and latch. They were supposed to call me with an estimate. They just called, and said the part is no longer available. This is upsetting. Reading the reviews, I see I am not alone in my dissatisfaction with the Dacor oven. Now, I will be redoing my kitchen.

Two years ago, we redid our total kitchen at considerable expense. All of the appliances we replaced were made by Dacor. They included: 1) a 36-inch refrigerator model EF 36/wf; 2) a dual wall oven, model EO230SCH; 3) a gas cook top, Model RGC304; 4) a dishwasher, ModelEDWH24S and; 5) a range hood, ModelEH3012SCH. The problems started within a two months of installation. The refrigerator stopped running due to a relay failure and a compressor problem; both were replaced by Dacor at no cost to us. It was inconvenient but not costly. A short time later, the lower wall oven stopped working as well as the lights in both ovens. This required the replacement of the main control panel (control circuit board). Dacor paid to have it repaired. The clock does not keep accurate time and gains about an hour a day. We decided to leave it well enough alone and did not have it fixed. After the one-year warranty expired, the lower oven quit again. This time, it had to be removed from the wall and an exhaust fan in the lower oven was defective and had to be replaced. Dacor’s initial response was it was out of warranty, so it was up to me to cover repairs. They eventually agreed to supply the part (about $90) but we had to spend several hundred dollars to install. Now, the lower oven takes an extremely long time to heat up, and again we decided to leave it well enough alone. Recently, there was a loud flash in the vent hood; one of the bulbs apparently burned out. My wife tried to turn off the lights in the hood but the light switch apparently blew when the light went and could not turn them off. After a couple of burned fingers and a melted bulb removal tool, I managed to get the other bulb out. A call to Dacor got the usual out of warranty response. I called the local Dacor authorized service rep. He looked at the problem ($95) and said he would have to call Dacor. After he talked to Dacor, they called me and said they would send a replacement control board but would not pay for the service calls. The service company said the next service call would be $195. One light bulb burned out: cost $290. I suspect that every hood unit that Dacor made with this control board is also defective. We have had to replace the halogen bulbs with great regularity. We have halogen bulbs in our boat that have lasted at least 15 years. There was another complaint on this board that had a similar problem with the vent hood. He decided to fix it himself. He is an Electrical Engineer his comments are worth reading and speak to the inadequate design of this unit. It is a shame that the Dacor appliances appear to be near the bottom in terms of reliability. Consumer Reports that their gas cook tops appear to be the least reliable. It looks like I have something to look forward to. Needless to say, I cannot recommend Dacor to anyone. In fact, I would recommend that they not purchase any Dacor product that does not have a full multi-year warranty.

We purchased a Dacor Oven model # ECS 136544 in 2009. Within two years, the relay board and thermostat in addition to an LED bulb required replacement. A year later, the broiler heating element and the second LED light required replacement. Dacors response (800-793-0093) was read your explicit warranty and the implied warranty under Section 2-314 of the Uniform Commercial Code isnt applicable. The total expense for repairs is over $1,000. Did we get a lemon, or are Dacor ovens prone to failure? Should we have been thinking Wolf?

We did a major remodel in 2006 and were talked into Dacor Appliances by the kitchen planner. Big Mistake! The first time we tried to do the wall oven self-cleaning, the circuit board blew out. Since it was just past warranty and no one near us in West Virginia would work on it, I found a board online for $200.00 and replaced it. It has never heated evenly and now it wont heat past 350 F and maintain temp. The Dacor range hood sounds like a jet plane and the variable speed switch wont reduce rate. The bulbs burned out and after buying two online for $30 each, I removed the decorative housing and use a more standard $10 bulb. The Dacor gas cooktop is OK except that EVERY time you turn on a burner, one or two of other igniters start clicking and wont stop until you find which one it is (not always the same) and turn it on and off. Please heed this and all the other warnings from the choir. DO NOT BUY DACOR! It is all very expensive junk! I only gave it 1 star because there was no way to rate Dacor a zero!

We used a new Dacor range vent only to have it go on and off. We called Dacor and they referred us to Desert Tech in La Quinta. The owner came out and said we needed a new unit for $775. We said just unplug it. He charged us $275 even though it took him less than 30 minutes. Stay away from Dacor AND Desert Tech!

We remodeled, added a very upscale kitchen in 2003, and chose Dacor appliances, 36 inch dual fuel stove, 30 inch wall oven, microwave, and a 30 inch dishwasher, well over $25000 worth. NONE of the appliances has worked properly, but the dishwasher has taken the cake. I have lost count on how many times I was in contact with the customer service. The digital board went bad, the error msgs kept coming for years! The racks/baskets rusted after just a couple of years! After numerous encounters with anybody I could get a hold of they were finally replaced, but not the right racks because they do not fit, falls off the side every time I use this dishwasher. I cannot tell you how frustrating this has been! I was eventually told that I could not complain anymore because I was out of warranty and they would not respond anymore! I am stuck with this $3000+ dishwasher that I cannot afford to replace, because I would have to rebuild that area of counter cabs in the kitchen! The service has been horrible. This was the most costly mistake purchase I have ever made.

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two computers replaced for over $1000 each and other boards replaced. Problems started just after the manufacturers warranty ended. I consistently get a U60 fan error message, no matter what Im cooking and no matter what cooking cycle Im on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

I first bought the low-end Dacor dual fuel range and overhead microwave oven. Within the time frame of 3 years, repairs to the stove cost over $2,500. The stove cost $1,800. Ever single piece of plastic on the stove cracked and had to be replaced multiple times. The microwaves handle cracked 6 times, twice in one week. The overhead trim, which is about 30 by 6 and heavy, fell off and hit me in the head while I was frying bacon. If it had hit the pan of hot grease, I would have been burned. I contacted Dacor and got the brush off. I contacted Fight Back with David Horowitz about the problem. Dacor called me back, bowing and scraping, and we came to an agreement that they would take back the stove and microwave and put the full cost towards an upgrade to their high end model. I am sure you think I was stupid but the stove cooked beautifully and I thought a stove with no plastic trim pieces would solve the problem. Wrong! The microwave control panel has gone out twice, each repair costing around $350. The handle broke 4 times but that was covered under warranty. The front control panel has died 3 times (another $350 each time). The broiler dies each time the self-clean is used and that has been fixed 3 or 4 times. Some computer board on the top of the stove has died (another $400). The enamel lining inside has cracked, crazed, chipped off and rusted. Now, the front control panel has died and so has the one on the microwave. Times are very tough for us now and I cant afford to get them fixed. I noticed that the front panel trim on the top of the microwave is starting to pop out again (plastic fatigue). Hopefully, it will fall off again while I am cooking and hit me in the head and knock some sense into me. If it does happen, I will take them to court.

The Dacor (model ER36SCH/NG) burners work, but the oven & the broiler burners will not. The circuit boards were replaced twice 2 times, under warranty, but still fail. I have to un-plug, or turn off then on the breaker to reset the circuit board. Dacor states that they are aware of defective boards, but are working on new replacement boards (no board yet). Its going on now, for over 6 months. Is there any news? I am very frustrated!

Less than two years ago, we purchased a Dacor classic wall oven from a local high end appliance store in Durham, NC. Within a few months, the electronics started getting glitchy; the oven started beeping in the middle of the night. I turned off the beep, but other problems started popping up. I baked a pie which was half raw on one side and overcooked on the other side -- not exactly what you would expect from a nearly $5000 oven. Recently, the display has been blinking in codes and the oven has been turning itself off. When I tried to call customer service, I was repeatedly put on hold for 30 minutes after which the system disconnected me. When I finally spoke to a person, she was very rude. This is a horrible company, a horrible product and I deeply regret that the salesperson at the store talked me into buying this awful oven. I am extremely unhappy.

When I pay top-dollars for a supposedly high-end product, I would expect performance and durability. That is not the case with Dacor. This manufacturer charges top-dollars for their appliances but their products do not live up to expectations. I purchased a Dacor gas cooktop range, and within a year several blue-indicator lights on the knobs (which indicate the gas is on) failed. At that time it was covered under warranty, and even then it was a hassle to get the repair technician to come out and take the range out to get to the electronic parts. After replacing two of the lights, the other lights failed as well, and then the replaced lights eventually went out. Now, only one out of the five lights work. After a year, the appliance is no longer under warranty, and it is too expensive to get it serviced. Its not only a cosmetic issue, but a safety one as well.Were in the market for a single wall-oven, and I considered a Dacor for its clean and stylish design. However, after reading the reviews about Dacor, Im veering away from this company. Sadly, as much as I want to support a Made in America company, the pride of workmanship and customer service doesnt live up to this companys branding.

First six month, dishwasher rusted on the inside. Dacor gave us a less expensive in its place. First year, microwave was repaired five times. Microwave has a piece of wood to hold the door in place. Wall Oven, the broiler never work. Present, range oven does not work at all. We have a repairman that is trying to get parts. Present, refrigeration control panel does not work, need repair. These appliances were to be a our luxury kitchen, but turn into a nightmare. Do not buy this appliance, you are wasting your money.

In 2010 we purchased a new Dacor Epicure Stainless Steel 42 refrigerator/freezer. Weve had to replace the freezer heating element (twice) because it fails and then the freezer ices up causing the system to stop cooling. This past week the fan began making a noise and so we had repairmen come out (yet again). Technician confirmed that the pan motor (fan in freezer) has failed. NO PART is available... I couldnt believe that parts wouldnt be available for a $10,000 high-end refrigerator that was purchased new only ten years old. I called Dacor directly and asked them how long they make parts available after they retire a model.The Dacor representative told me that they make parts available for 7 years. 7 YEAR PART AVAILABILITY ON AN APPLIANCE THAT SHOULD LAST 15-20 YEARS??? RUN AWAY FROM DACOR. Obviously customer service is low on their priority list. We will be replacing our gorgeous $10,000 ten-year old Dacor refrigerator/freezer (now a boat anchor) with Sub-Zero. Not too much more money than Dacor but they continue to make parts available for twenty years following model retirement. That is the kind of company that I want to do business with.

We purchased this unit 7 years ago, just a family of two with visiting grandchildren. Unit came, had a crooked door and a bent latch, which we had serviced and supposedly corrected. When self cleaning the latch still made grinding noises. Over a year ago the oven stopped working period. A December service call said needs a new latch, sensor and display -we are now in 4 figures($). Oven operates for month and a half. January 2019 Service call now new door latch, relay board and main wire harness 4 figures again double! Oven stops working yesterday (June). Service call today new latch, motherboard and something else and another 4 figure repair cost. Same repair parts same problem! Patience is a virtue, but repair costs are sinful! Next step, Boat Anchor! Problem from the beginning and still a problem now.

I purchased a Dacor range hood 3 years ago. I had an intermittent problem from the start, as one of the two lights would intermittently go off. Replacing the bulbs didnt fix it. As one light worked perfectly, it became a tolerable issue. Finally, I was having other electrical work done in our home & I asked my electrician to look at it two weeks ago. He figured out that it was a defective lamp housing that incorrectly held the lamp bulb. Dacor shipped me a replacement lamp housing for me at no charge. I installed it this last weekend and it is running fine. Thanks, Dacor!

Our Dacor oven is 2 years old and the oven door stopped closing all the way, rending it inoperable. The company is now owned by Samsung. I tried to schedule a service call to repair/replace the door hinges. This should be a simple process. However, because I purchased the oven through a designer and Dacor dealer, I had to track down the order verification to demonstrate that I am the original owner of the oven (this is in addition to providing a copy of the receipt or proof of purchase). It took several days to resolve this issue with my designer and rep who sold me the oven. Then, I scheduled the service call on the phone only to receive an email hours later advising me that the service call had been cancelled. No explanation was provided. After rescheduling the service call several times only to have each call cancelled, something finally worked with Samsungs tracking system and the service call actually took place.Dacor is the Mercedes of ovens and I expect a service call to be a little more expensive. However, other providers of luxury products facilitate the product support to minimize customer aggravation. Samsung needs to work on its product support and customer service. I would not purchase a Dacor product again since there are several other manufacturers that provide comparable luxury kitchen appliances with much strong customer support.

I could have written every one of these negative reviews. Ive had all the same issues with my Dacor Epicure oven. Faulty computer panel, failed motor in the downdraft fan, oven not maintaining temperature (meaning NOTHING cooks correctly in this oven), burned out lower element and discolored interior. And let me add that the interior oven fan stays on for about half an hour after you turn off the oven. What purpose could that possibly serve???? Suffice it to say that this is a poorly made product by a company that has no desire for repeat customers. I am currently working with customer service to try to get my oven working for Thanksgiving, but I just dont have much hope after reading all of these similar issues. Clearly, they manufacture a sub-standard product and sell it at premium prices. Nice business model, for a while.

We placed the new Dacor appliances that we’ve purchased in our second home in Big Bear Lake, California. The fact is we were in our second home approximately 10 times in the first two years. We had trouble with our Dacor dishwasher from the beginning. When you close the door, it wouldnt engage unless you close the door a number of times. It became progressively worse to the point where we brought out another repairperson - this time a certified Dacor repairperson. He got the washer going for a few minutes, only to not being able to complete a full cycle. We received an initial $89.95 bill, and during another contact we would have to pay an additional $400-plus for a motherboard and labor. We contacted Dacor, along with the contractor, a number of times. We had the history of this dishwasher which is causing problems.Dacor would not make it good, even though we spent more than $10,000 on other Dacor kitchen products. It simply doesnt make sense to me to not fix a sub-par dishwasher to keep a customer happy. Now, we are angry and will go on a number of sites to advertise our plight. We will install a new Bosch dishwasher as we have no confidence in Dacor and even less in their customer relations division.

We equipped a luxury kitchen with Dacor appliances. Had to replace the 60 inch dual fuel range after 8 years - use the same brand simply to match. Big mistake. Several repairs already. Also installed two under the counter warming drawers - nothing but problems and repair expense. Now we need a small $25 part - a cooling fan with motor that is faulty. Was informed the part is no longer available - customer service told me well, it is 10 years old. Really? We now have to rebuild part of the kitchen cabinetry and spend several thousand to replace two warming drawers? They also said the company was too small to keep parts available for a long period of time. Unbelievable! I will never buy Dacor appliances again.

Ive had the 27 inch double wall oven for 10 yrs. When I purchased them they were 6000 dollars. With 3 years I started having a problem with the motherboard. It has been replaced 3 or 4 times. Ive lost count. The last time they said it was fixed for sure. Well today the same issue is occurring. Im done! Never buying another Dacor product again.

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.

The glass plate in the bottom of the oven has been a disaster from day one. Anything that drops on it leaves a white mark that is impossible to remove. It finally became so discolored that I had to have it replaced; over$100 for glass and factory-trained repairman charged $285 to install, a ten-minute job. I wish someone had told me of the problems before I spent over $5,000 on a range which should be useable, not just pretty to look at which also doesnt happen when the oven is all stained. Burners are tinny and dont begin to compare with the Thermador I have in my other home. I will never purchase another Dacor product.

Lemon appliances. The dishwasher breaks every 6 month. The gas range top breaks every 6 month. The Microwave breaks every 6 month. Awful products!!!

Dacor appliances were installed in a new home I purchased. The refrigerator has been out of service every single year since purchasing the home. So far, two thermistors, one power supply board, one drip pan heater and one ice maker. Every time the unit fails, I have to wait several days for the authorized service provider to come to the house. That will then result in the need to secure a part that will require anywhere from three days to three weeks before the unit can be placed back into service. As you might guess, perishables dont last that long, so every event results in the loss of hundreds of dollars of food. After yet another extended outage experience, I called Dacor to find out what they might propose to make sure my refrigerator actually performs in a reliable manner (apparently I didnt get the fridge with that feature). The short version of the story is that they not only failed to ever apologize for the fact that their product doesnt work, they insisted I produce detailed documentation covering the last four years of service before they would consider taking any action. Shame on me for not keeping all the invoices from the two service companies. After numerous exchanges, an offer to pay for the part associated with the last repair, not the labor, was the best they could do. Apparently, $250 is too much for Dacor to invest in a customer who has paid several thousand dollars in repair bills and lost hundreds of dollars of food for a unit that is four years old. This is a company who obviously cannot design a product that works consistently and cant provide after sales support in an effective manner.

Purchased a Dacor Epicure ER36DSCH/NG RANGE and oven in 2007. Sad story, it never worked properly since day 1. Initially a gas burner did not light, they came and repaired it. Subsequently the door lock failed in the lock position - had that repaired. The door lock failed the next year again, this time thanksgiving, ruined the dinner. They fixed it but the following year the lower burner element failed at Thanksgiving. All my relatives know not to purchase a Dacor product. Problem is I am stuck with this boat anchor. The oven door motor has failed 3 more times and thankfully the service man showed me how to change it. Today we tried to bake some apple pies and found the oven temperature set at 450 was only 350 (bought an oven thermometer). This explains why it always takes so long to bake things. A complete piece of **, never ever buy one.

I purchased the Dacor panel ready refrigerator and freezer column 15 months ago. The refrigerator stopped cooling -- in 15 months! These were 8k each!!! It had now been over 2 months without a working refrigerator and no end in sight. I will never ever purchase one of their products again! They replaced the compressor and 3 days later it stopped cooling again. What a joke! DO NOT BUY DACOR!

Purchased Dacor Renaissance wall oven in July 2015, Model RNO130S. After less than a year and a half, the cooking temperature began to fail. For instance, set to bake at 425 degrees, the oven would appear to heat properly, but tried and true recipes would be pasty and uncooked at the expected time. I inserted an oven thermometer inside to test and found an erratic pattern of oven heating up properly to 425 but then sometimes dropping back to about 350 during cook time and refusing to ever reach 425 again. ABT repairman adjusted temperature calibration but refused to troubleshoot any further. Just ruined another dinner. Thanks Dacor and ABT for your unreliable product and poor service.

Dacor double oven range turns off by itself while baking - Disappointed in Dacor, especially today. Thanksgiving 2016: baking turkey. Sill baking turkey. I dont know when the oven decided to switch off this time, but I have an uncooked turkey and guests waiting. The oven has done this before, but because it was new I thought it was user error. Nope, the damn oven mysteriously turns off on its own. Incredibly irritated with Dacor. The range hood we also purchased is a joke. We remodeled our kitchen 1 year ago and wanted quality appliances. Bad move. Save your money, folks. Save your money.UPDATED ON 03/10/2017: Dacor sent a company out to fix the broken new oven. Oven still cannot hold its temperature (It takes FOREVER to heat then loses its heat while still showing a high temp). This time I have a recording on what happens when the oven automatically switches off. Disappointing when we spent nearly $10,000 in Dacor appliances for a kitchen remodel. DACOR, please have a rep contact me!!! Still waiting to hear back!!!

There is not enough space to write about the problems with Dacor ovens. Just do not EVER buy any of their appliances. FOUR breakdowns, excessive cost to repair, cheaply made electronics, etc., makes me wish Id never heard of Dacor or Trial Appliances, who recommended them.

I have owned a Dacor microwave for about seven years and is so far the best microwave Ive ever owned. It works great every time, has great preset features and also has a great sophisticated look. I would recommend Dacor appliances based on my experience with this microwave.

We remodeled our kitchen in 2001 and bought a Dacor Epicure 30 dual fuel range. The gas cooktop has never been a problem, unlike the oven which has been a problem from the first week with unpredictable temperature variations. Multiple holiday meals have seen the extended family waiting for dinner for two hours because the oven decided to be cool that day. The advice from Dacor: preheat your oven for several hours before you need it or my favorite from a repairman: you must be slamming your oven door. Not helpful. Several expensive repairs later (over $2100) and one fire in the oven now it wont turn on at all. We are going to try one last time to repair it and then we are done. I do not recommend Dacor to anyone - too expensive to have such terrible quality and service.

We purchased a Dacor induction range 5 years ago which cost $5000 plus installation parts and service costs totalling $10000. Two days ago, an error code showed up indicating that the generator needs replacement. I contacted Dacor who states that the part is discontinued but that I could contact a refurbishing company (Corecentric) to send my generator to for possible repair. A service technician would have to remove the generator, I would send the part to Corecentric, then IF they can repair it, the tech needs to reinstall it. There are no service providers that Dacor referred me to that will service a refurbished part. Even if I wanted to try, I as an owner, cannot remove it myself because Dacor does not provide the service manual to do so. I spoke to Dacor multiple times about this problem and management stated that since the product is so out of warranty that they cannot offer any other repair option, compensation, or replacement even if the part is deemed unrepairable by Corecentric. When you pay $10000 for a product I expect it to last more than five years and that a reputable company would stand by their product and service. Essentially, Dacor inferred that we are out of $10000 because a part that POSSIBLY can be refurbished for $215 plus service costs, cant get serviced and Dacor takes no further responsibility. I have heard stories from appliance providers and service providers that since Dacor joined Samsung, that their customer service is poor and products have become inferior.

Dacor representative has been helpful in responding to my complaint and has sent new oven racks which I greatly appreciate. I was able to send them pictures of the damaged racks. I want to clarify that the warranty that was sold to me by an upscale appliance center was NOT a Dacor extended warranty and I believe that this caused my issues to slip thru the cracks. Nothing can be done about the interior that seems to have a film of sorts on it, short of replacing, but I am grateful that Dacor customer service went out of the way to correct the problem with the racks.

I wish we had seen these reviews before we spent 6k on an oven and cooktop. Ordered cooktop and oven in November. Custom color over to match cabinets, still have not received oven (were at the 8 week maximum wait time already). Cooktop appeared fine when we received, but when we went to install, noticed something rattling inside. Looking through vent, noticed several broken interior pieces moving around. Contacted Dacor 3 weeks ago for a replacement or repair, and still nothing. They made us go through dealer, and last week told dealer we refused service. Ridiculous! Now they are telling dealer they cant find a servicer nearby. Am considering declining payment through credit card company for their lack of follow through and service, and let them come get their unit.

I am very, very pleased to report that I was contacted by Dacor a day after I posted my review which addressed a second failed relay board in 7 years. A really helpful Customer Service Representative called me (not emailed) to discuss the issue in great detail. Within a matter of days, a local repair service had received the new part from Dacor and scheduled an appointment with me to come out and replace the defective part. Dacor covered both the part and the labor. Im really sorry that the oven needed a second major repair but I will say that Im impressed with Dacors resolution of this issue!

I am having issues with my Dacor oven and have tried to contact customer service since Monday 01/04/16. I was on hold for 27 mins and finally left my number for a callback. I have called every day and leave my number for a callback, no response. Today Thursday I sent a message and the response was that someone will call within 2 days. Great customer service. Buyer beware.

I remodeled a kitchen in a high end house and so wanted nice appliances. I had KitchenAid (which Id had a lot of issues with) for about 16 years. (Since I built the house - the fridge was rebuilt 3 times.) While looking for which appliances to use we were at an open house and a chef was cooking and giving a talk on the Dacor ovens in it. So... I reviewed a lot, liked what I read, and chose Dacor. I love them, the cook quality, the features, all of it. BUT my double oven had issues from the start. An annoyance at first with the built in Android but I didnt complain a lot. Move forward 1.5 years and the Android tablet built into it would freeze and not restart without throwing a jumper on fuse box. I called Dacor and they gave me a number of options, disable the Android because of a known issue and get $500 back, or - return the oven for full credit and theyd pay to have it removed (1.5 years later... cmon thats pretty awesome), or - pay $500 and move to the newest higher end model with steam cooking. Wow, talk about stand by your product! Ive never seen this before with an appliance manufacturer/vendor. Certainly wasnt my experience with KitchenAid. Anyway Im an advocate even though I had a problem and thought they deserved credit here.

We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadnt. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I cant see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.

Oh how I wish I never bought a Dacor! It has been nothing but problems. I figured I bought a lemon but after reading other reviews its just not a good product with not very good customer service either. I have had repairs every year, and even after repairs it still isnt functioning as it should. The first problem I had was the whole glass window blew out during baking, which seems to me is a huge liability. The company said that shouldnt happen but is out of warranty and would give me a discount on the glass. I thought that was better than nothing but then 6 months later the relay went out, then baking temps were all over the place in the oven so they said I needed a new motherboard and they said both ovens needed it. So those were repaired. Oh ya and the light in the bigger oven hasnt worked past the first year even after having the light changed and some electrical stuff done on it. Then I had the bulbs changed due to irregular oven temps. The temps are still all over the place to this day.The back right corner gets too dark. The front left doesnt brown and is a lower temp. Now Im having problems with the oven turning off during baking and when using broil in the small oven it causes the large ovens probe alarm to go on and offer at least for an hour. Dacor didnt help me with anything past the glass and its only been 7 months since the new motherboards were put in. I cant afford to buy a new oven at this time and so I only use the small oven mainly since the larger has so many problems. Do yourself a favor and never buy a Dacor!

Dacor range - After I posted my comments on August 8th, I was contacted by Dacor customer service immediately and the new part was sent to me free of charge. I do have to pay the labor, but the part was what was expensive before. They did give me an explanation as to why this was happening - the hinges on the door wear out and the door doesnt shut properly so that heat escapes. Should this be happening with a stove that was this expensive? I dont think so, but I am happy with the customer service I received from Dacor this time.

We purchased the Dacor modernist Refrigerator, after waiting several weeks to get it installed we noticed the water dispenser did not function properly, we contacted the retailer whom we purchased the appliance from and after several back and forth emails to verify our proof of purchase they put us in touch with a repair technician. After a few days they came to our home to review the issue and noted that this was a known design issue with the refrigerator and that our house water pressure maybe too high and they would have to come back out and install a special valve to fix the issue. Later they called and said Dacor will not acknowledge this as their issue and to call a plumber. After spending over $20k on Dacor appliances I would have thought their white glove VIP customer service would be better. Buy Viking!

Purchased a Dacor freezer. Freezer does not come with outer panel. Understandably, because you can choose to put your own custom panel on or order one from Dacor. Found out Dacor was bought by Samsung, a few years ago. So I decided to order a Stainless steel door from Dacor. One of Dacors reps suggested I order from J@J international. I placed order and two days later they called back saying they cannot ship door to me UPS nor FedEx will ship it. They refunded my money, so I reordered from someone else. Got ss panel toe kick and handle. Opened box only to find out no hardware, brackets ss trim for sides screws and so forth. I assumed mounting hardware would be with door. So began the part search for parts. Come to find out Samsung changed Dacors part #s. Vendors who sell the parts could not come up with parts or told me not available. Reliable parts agent told me this. I was told they should have come with freezer. Meanwhile called back Dacor to someone who specializes in dealing with these issues. She took over 45 minutes of my time giving me the impression she was gonna resolve the issue. She finally said we have the parts and inferred that I must have not talked to reliable parts. I assured her I did. She continued to refute what I told her. I have been right at two months trying to get freezer door installed. I called an Appliance dealer in Salisbury Md. to get assistance. He told me when Samsung bought Dacor he dropped line. I now see why. It has been the worst experience I have had with a company that has absolutely done nothing but appear to be concerned and say they are sorry but do nothing. It looks like it will be another 750.00 to get a couple little trims and brackets and a few screws. If I had it to do over I would never have gone down this road. This has been a two month old nightmare that is still going on. Best advice I can give is steer clear of Dacor/Samsung. Was going to buy matching column refrigerator. Not now.

My oven would not work. Neither the broiler nor oven element would heat. The dealer from whom we purchased the range had gone out of business. So, I wrote to customer service on the Dacor site. Dacor customer service was back to me within 24 hours with a suggestion on what might be wrong. My husband followed the easy directions and my oven is now working! I am very happy with the prompt reply from Dacor customer service. They even provided a dedicated phone number if we had problems.

I have a Dacor MORS130SS oven that I purchased in July of 2008. After 6 months the first membrane panel failed, one year later the second membrane failed. One year later the third membrane failed. Im on the fourth membrane and now my fine Dacor is burning things!! I can set the temp to 350 and it shows 350 on the display but the lower element never shuts off and whatever I cook gets burned. I bought this oven thinking it might be my last considering the supposed quality of Dacor. I know for sure it wont be my last oven!! I sell appliances and I never recommend Dacor ovens because of all the continued problems. Ive never used the self clean feature since being told by a Dacor tech trainer that he didnt recommend using self clean because it would cause the oven to age faster. Wonder how long it would have lasted if I did use self clean? Sure wish Dacor would contact me for a testimonial!

DONT recommend model #MOH130. We were so impressed with the options that this oven came with. Sadly, with all the bells and whistles also came a ton of repairs. After the 4th repair, our service rep said the relay board needed to be switched out. (Half of the service men who came to my house seemed to be grasping at straws trying to come up with an explanation why the temperature was fluctuating, or why it took so long to heat up, etc.) Then I get to wait 2 weeks for a part to be ordered/arrived and re-schedule service. Last week got code U22 - oven wont even turn on. This oven is only 6 years old. NO THANKS - NEVER AGAIN will I buy anything from this company.

This posting is in response to my original post regarding the Drain Pan heater issue in our Dacor refrigerator. My refrigerator was repaired on 10/16/2012 at no charge to me. My refrigerator is out of warranty, but Dacor stepped up and repaired the issue. The customer service I received was second to none, and I would like to thank James ** for that. Great customer service instills confidence in your product! Thank you!

Dacor Worst Oven Ever. Major kitchen remodel in 2005. Designer recommended Dacor for great styling and the fact that it was a 36 inch oven. Before the kitchen was even finished the control panel had to be replaced. Since 2005 our local repair shop has had to replace the circuit board 9 times. Same issue every time with not heating and board found every time to be burned out! Dacor replaced the first few boards free but we had to cover the labor. To date more than 5,000 in repairs. Dacor would not replace the oven and had terrible customer service. Its down for the 12th time and its headed to the junkyard this time. I cant see spending another dime on this lemon. Dont ever buy a Dacor!

We thought we bought a quality product when we remodeled our kitchen two years ago and put in a $3000 30 inch wall oven from Dacor through their dealer Friedman’s in Knoxville. We had heard for years that their products were top notch and high-quality. I find it interesting that the oven has a self-cleaning function. However Dacor Technical advised me that if you use the self-cleaning function you will create too much heat and destroy the motherboard. Wonderful input after the fact. The oven now does not keep a correct temperature and we are advised that our oven is two years old and out of warranty and we should not have used the self clean function. Really? Why is the button even there. Do not under any circumstances purchase any Dacor product. I feel comfortable in saying Samsung will add absolutely nothing to the quality or service. The lack of customer care and concern is beyond reproach. One star rating is way too generous. How do you just walk away from your products. We used our clean function exactly once and nobody ever said it was a self destruct button.

I purchased my Dacor Distinctive #DT0127 wall oven in 2015 and have been very pleased with the product to date. However after running a self-clean cycle the oven does not work which was a surprise given the fact that I had previously done self-cleans before without any problems. I immediately contacted Dacor customer service who were amazing! The CSR that I spoke with kindly extended my warranty until 2018 even though I had not registered my oven with them upon purchasing it. He also arranged a service call for me that would be covered under the extended warranty. I am very impressed with the companys attention to service as I really love my oven. Even though I experienced this issue I would still recommend this product.

Talked into spending $4700 on a wall oven on the recommendation of an appliance retailer. My concern was even baking and reliability. Was told I would be very happy as Dacor was best on the market. Well long story short, it never cooked evenly and after 8 years quit working. Had to lug the heavy oven to the city to an approved service provider. They thought it was the relay board (told the brains of the oven). Service provider changed several things (sensors, board and whatever else). Nothing solved problem. Phoned me and said I was looking at minimum $2000 and up. He threw oven in garbage. We didn’t even send the gas money to bring the dud home.Thought it should last longer than 8 years. I phoned Dacor. They wanted to know exactly what the problem and diagnosis was so I told them to phone the Service Provider. Said they would but I had to email copy of receipt which I did. A couple of months gone by and never heard a thing and they are not responding to my emails. DO NOT RECOMMEND DACOR.

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

I bought a Dacor Epicure 48 range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

We remodeled our kitchen 2 years ago but didnt upgrade our refrigerator because our old one was still working. My wife and I always wanted a Dacor refrigerator. We like their design. Our old refrigerator finally died after a little a year after our reno. We were sad but happy at the same time because we can finally go buy a Dacor fridge weve always wanted. We shopped around and compared Dacor, Sub-Zero, and Thermador just to make sure Dacor is for sure what we wanted. We chose Dacor and we couldnt be happier. Its been almost a year and we still love our Dacor fridge. Now we will just have to wait until our oven dies to get a matching Dacor one.

I purchased a Dacor Black Dual Fuel Range (RSD30B) in 2001 which was installed during a kitchen remodel. We moved back into the house on 12/24/01. We hardly ever use the oven because my husband barbeques every night. In less than 5 years, a piece of the plastic front control panel fell off. In early 2008 the self cleaning function broke (error F2). I called Dacor and they referred me to a repair service. It was going to cost almost $500 to repair so, given that we use the oven so little, I decided not to spend the money on an oven that was falling apart. Now within the last two years the plastic control panel is cracked across the front and more pieces are starting to fall off. Now the clock and the timer have stopped working. I called Dacor again today and was told that the seals and hinges on the oven are probably bad, which is contributing to the problem. The customer service person was rude and unhelpful. He said it was not unusual for a ten year old oven to break. He gave me contact information for a parts dealer and two repair services. I bought this oven believing it was a high quality and I expected them to stand behind their product. What can you do to help me?

We are in the process of remodeling our house including an entire new kitchen that we cant wait to finish to invite people over and show. HOWEVER, the cook top already has a light burned and finally the cover of it ended up falling as I was wiping down the stove (very softly by the way because I like to treat my appliances really nice). We have had this stove for less than a year I havent even made the last payment and it is already with a light burned out. REALLY? My husband spent countless hours researching the best appliances and decided to get this one and to come to find out that it is not good it is a complete disappointment. I am sooo upset. DO NOT BUY THIS BRAND!!! Save yourself the hassle that we are now going to go through trying to get a hold of someone on the phone and see what they will do if anything. I bought it from AJ Madison.

I have a 4 year old Dacor Renaissance 36 in gas range. The thermostat is broken, the self-clean cycle doesnt work due to a broken lock and the oven indicator light stopped working about 2 years ago. Pros: It is an attractive oven with the knobs that light up blue when on and the burners all work fine but that is it! The technician told me ALL parts I need are on backorder due to Dacor being bought out by Samsung 2 years ago and COVID related delays. He also told me there is no ETA on those parts and said it could be an unknown amount of months. So now I dont have an oven for an unknown amount of time. This is unacceptable. I was sharing my frustrations with a friend who recommended I post this on Dacor Applicances Facebook page. He thought I would get an immediate helpful response. So I did. It was taken down not more than 3 minutes after it was posted! They never even reached out. Pretty poor company service. I will never buy Dacor anything again. Even when the oven was working ok - it never kept good heat and the self-clean cycle never cleaned well - there was lots of grease residue left behind. This is a poor quality company all around. Believe the negative reviews. If I could give negative stars, I would.

I got a fridge, a wall oven, a cooktop, dishwasher, wine dispenser and now I am picking up a wine cooler to compliment my wine dispenser. I like a variety of wines and I need a lot of storage space. I plan to buy more wine coolers. Being the top cat of me crew I need a image and style to keep up. Capiche. Ciao.

We remodeled our kitchen less than 5 years ago. As we have owned restaurants in the past, we wanted commercial quality appliances. I was looking at Sub-Zero and Viking or Wolf. Unfortunately I took my Home Center convince me to purchase A Dacor package. That was a mistake. Even though these appliances cost as much as the those brands, the quality is not even close. After spending $22,000 on appliances I have quickly discovered that these appliances are junk. First the microwave began to arc and nearly caught fire. Even when they installed my cooktop. I noticed that the burners in the middle were marked incorrectly and the blue LED indicating the burners are on was burnt out.After only a few years, now my ovens are not working. And right before Thanksgiving I am without ovens. My old ovens were almost 50 years old and worked fine. These $6000 plus ovens are not even 5 years old and are down. I am kicking myself for not going with my original plan. If you are considering Dacor, I would not recommend.

We love our Dacor 36 refrigerator. We have owned it for 6 years and never had a problem with it. Our friends and family have also complimented the look and style. We are happy with our purchase and would recommend Dacor products to anyone.

I have the same problem Judy had last week. I have a 36 inch under counter oven. I use it all the time. I have had it for about 10yrs. In the last year the computer has been replaced 3 time. The first time it cost me $600.00. 6wks later it was replaced for free. Now the oven is having the same problem. I hope Dacor makes me as happy as Judy.

We purchased a Dacor 30 Heritage Gas range and installed it in early Oct 2020. Within a day a gas leak from the back of the range was identified by our gas contractor. Dacor repaired it quickly (12 hours). I was impressed (though concerned it already had an issue). In December 2020 I noticed that the oven indicator light was not coming on. I contacted customer service and despite indicating that there was a problem, was simply told what the light was for. Then, in February 2021 (under 5 months after installation) the oven stopped working. The service technician indicated it was an electrical issue and the gas would not ignite. It has now been over two weeks and we still do not have it repaired nor any indication of when it will be repaired. We spent $5200 on this range. I do not recommend Dacor.

This is my first DACOR product. Did not know too much about the brand. Did some research and read reviews online & decided to try a microwave in a drawer since I needed to save counter space. We use it all the time and so far it’s worked great. The color blends well in our kitchen even with the microwave being the only DACOR we have. DACOR customer service has been great and professional when I needed to register the unit. I would recommend the DACOR brand to anyone when they are looking for a premium appliance and anyone who comes to my home comments about how lovely it is. Thanks DACOR.

I am thrilled with this stove. I have always had a vertical double oven so this is a first for me. Really pretty in my kitchen. Almost like a piece of furniture. Can’t wait to start cooking!!

Ive had the pleasure of owning a PGR30S range from Dacor for the past 20 years now, I must say it has past all my expectations on performing in the kitchen. This unit cooks everything amazingly well... Thank you Dacor for such a great range.

Years ago I purchased the Dacor Double Oven over a Thermador because the Thermador had a ridiculously long pre-heat time. The Dacor has performed reasonably well as a oven particularly in convection-bake mode. But over time, components started failing and repair parts were hard to find, unavailable or ridiculously overpriced. I am an an engineer with DIY skills honed from years working with high tech food manufacturing equipment and controls including ovens. In recent years, I have needed to replace a relay board, the main control board, hinges two times, and most recently the hinge receptacles. I have also replaced an inner panel on a door assembly. Just think what such repairs would have cost for an average consumer. I understand the parts can fail, but Dacor has shown little regard for consumers in my opinion. They have done very little to maintain an inventory of repair parts. Basically their message is that the part is now obsolete and unavailable. Thats some answer when the price of a new double oven is multiple thousands. Recently, the hinges on my upper oven failed again. As they failed, their failure caused increased wear on the hinge receptacles. Soon the receptacles failed as well. I was able to find hinges at a ridiculously high price but the receptacles were unavailable anywhere. I contacted a several parts suppliers who told me that they had no idea when the parts would be available. Moreover at least two of the suppliers mentioned that they had a backlog of orders for the receptacles - one had a backlog of over thirty. Yikes!. At that point I contacted Dacor customer service and asked what could I do to get the part. Answer: The part is unavailable and we have no estimate on when it will be available. I tried to escalate my request and got nowhere. Finally after many hours of online searching, I found one set of the hinge receptacles at a price 4X last years price. Lastly as I replaced the receptacles today, I realized that the mounting screws only hold one portion of the U shaped mount. If the screws were longer, the receptacle would be less prone to twisting and wear. Be aware that Dacor was sold to Samsung a few years back. Based on my experience, I could never recommend Dacor. Caveat Emptor!

I would never buy another Dacor product. The microwave totally crashed and now the oven will not heat. I have had contact in the past regarding repairs and they are outrageous. I plan to replace both items rather than paying unreasonable costs. Very unhappy.

My Dacor wall oven does not heat. It is 6 years old and barely used. The technician is waiting for Dacor to get back to them to fix the problem. The technician has done everything they can and it has been four months and Dacor is not responding to fix the issue as its a Dacor problem not a technician problem. (Its a control interface issue, the relay board communicating with machine is not working properly.) I have done my own investigation and they do not reply to customer service e-mails, there is no phone number to talk to someone who could help, just a receptionist who says after 7 years we dont fix Dacor. Again, my oven is 6 years old. I would not purchase this high end product or any product from Dacor ever again.