I have a Dacor refrigerator that cools poorly and needs servicing. Refrigerator manufacture date March 2017. When I acquired the refrigerator I signed up for the Dacor standard warranty (1 year) and the Promotional additional 2-year Dacor standard warranty advertised as 3-For-Free warranty. I contacted Dacor customer support by phone today. After an hour on hold, they said that they would have to check with their supervisor. 2 hours later I received a call back saying that its only a 2-year warranty. Their website where I registered my product (warranty.dacor.com/member) clearly indicates that my refrigerator is still under warranty. When I confronted them with this, their answer was anyone can register anything on the website and it proves nothing. In other words, registering your product offers you absolutely no protection.I provided their supervisor all documentation requested, (including proof of title of ownership of my house!), and they still repeatedly stated its only a 2 year warranty. When asked where they are getting this information, they simply said thats what we have in our system. I asked to speak to a supervisor, but they said none were available. I left a message with the supervisor, but none ever returned my call.Dacor continues to offer their 3-For Free warranty to this very day. As a busy physician, I keep good records and pay attention to detail. Dacor has been to my home previously without incident. I am extremely disappointed in what appears to be the companys blatant attempt to deny warranty coverage despite ample documentation that its still covered. I would caution folks that their 3 year for Free warranty is simply not true based on my personal experience today. I will no longer be purchasing any Dacor products because of this, and will relay my story to anyone interested in purchasing Dacor products.

As I have read in most of the reviews, we have also experienced the control panel on our 30 inch dual range cracking over the years. We were told not to replace it because it would continue to happen. Ok, lived with that... Now something new has started to happen, the plastic handle on the oven door and surrounding area has started to melt. It got so bad after a self clean that it is collapsing. Now there isn’t much of a seal at all when the door closes. The stove isn’t brand new, but this has to be a fire hazard, and consequently, now the oven will not even turn on. I’ve reached out to Dacor with no response yet. I’m done with this company!

I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There’s no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

I purchased this upgrade to my kitchen renovation. The stainless steel stove has a great look, but that is all it has. This is my third repair (with much difficulty). The same problem - the bake ignitor goes bad and sends gas smells throughout the kitchen. On Christmas day, after preheating the oven, I opened the oven door and the inside was one large flame. The heat was intense and my right arm got hot from the heat. I immediately closed the oven and cancelled the bake setting. When I called Dacor the following morning, I thought I was talking with a robot. No emotions, no sense of caring. They must be programmed. I got no satisfaction. I said, Do you understand? My stove went on fire and on Christmas day. My family was not sure if they should leave my house. I am extremely disappointed with Dacor.

We purchased a Dacor wall oven to replace a GE oven that was outdated. We thought we were getting a premium appliance, but after less than a year and just before the holidays it quit with a code on the control panel we couldnt find in the owners manual. We had a serviceman out and the cost of the part and the service call was more than we paid for the oven! It now sits there, useless and a reminder to never buy Dacor anything!

The functions are useful and so far everything works the way it supposed to. No real complaints. Convection and baking features are really useful when it is a small thing to start an oven. Easy to operate. Everyday cleaning is easy as well.

We have a new (one year old) home with Dacor appliances. The microwave oven went on the blink the first month but was repaired by a factory approved repairman. Something to do with the computer. Now the double oven will not hold a temperature. We set the oven at 420 and it only goes to 360 even though the readout shows 420. We just decided to skip the repair process and bought a new Wolf oven. This is our second Dacor within the past two years and both have had the same problem. Dont waste your money.

We placed the new Dacor appliances that we’ve purchased in our second home in Big Bear Lake, California. The fact is we were in our second home approximately 10 times in the first two years. We had trouble with our Dacor dishwasher from the beginning. When you close the door, it wouldnt engage unless you close the door a number of times. It became progressively worse to the point where we brought out another repairperson - this time a certified Dacor repairperson. He got the washer going for a few minutes, only to not being able to complete a full cycle. We received an initial $89.95 bill, and during another contact we would have to pay an additional $400-plus for a motherboard and labor. We contacted Dacor, along with the contractor, a number of times. We had the history of this dishwasher which is causing problems.Dacor would not make it good, even though we spent more than $10,000 on other Dacor kitchen products. It simply doesnt make sense to me to not fix a sub-par dishwasher to keep a customer happy. Now, we are angry and will go on a number of sites to advertise our plight. We will install a new Bosch dishwasher as we have no confidence in Dacor and even less in their customer relations division.

My dishwasher - I used to totally rinse my dishes before putting them in to the dishwasher. No more, not necessary. Does a fantastic job. My refrigerator is amazing. Very roomy, love the individual crispers that keep my veggies perfect and my lunch meats and cheeses perfect. Also, love, love the bottom drawer freezer. Easy to access ice and frozen items. My range is amazing. I love to cook with gas and bake with electric. I bake a lot and this oven is a dream. The green clean feature is long overdue with ovens. Not harsh and cleans beautifully. Bottom line – I’m totally a Dacor fan.

From the beginning, August 1997, 17 years ago, I was not able to use my oven after self-cleaning. The problem was never resolved after countless service calls totaling over $1500. Aside from the cost, I was inconvenienced every time I cleaned my oven, as I was not able to use it until it was serviced, about a two week wait. I contacted Dacor early on and they reluctantly agreed to extend my warranty for a year. They did nothing beyond that, and my oven still shuts down after self-cleaning, which I hesitate to do at all, until it is beyond needing cleaning! The circuit board was replaced and recently the cooling fan was changed, but....no luck. Buying a new oven is not an alternative, as the oven performs well in every other way and I simply cannot afford one. I cannot believe a company of such status is not interested in satisfying its customers.

When my husband and I built our home 11 years ago, I splurged and got a Dacor ERD36 36 dual fuel range. During the process of our build, our builder dropped my range during the installation. Dacor was very quick to send out a servicer to make sure the performance of the range was not compromised. The only thing that needed to be replaced was a bent bullnose in the front and the kickplate. I have had one service call in 11 years, which was last year after a brownout in my neighborhood caused my clock and oven setting to go crazy. It had nothing to do with function and had nothing to do with shoddy manufacturing. I just got it fixed and continue to use my range every day. I am looking to expand my island because I need another oven and I am very excited to add a Dacor oven to my home with zero hesitation. I am looking at a DO130S. I would buy Dacor over and over again!

Bought the DACOR WALL OVEN in late 2019. Top burner is over heating and burns everything, caused a fire in the oven. Can not even get any response from customer service. Warranty not worth the paper it is printed on. Stay away from DACOR.

Years ago I purchased the Dacor Double Oven over a Thermador because the Thermador had a ridiculously long pre-heat time. The Dacor has performed reasonably well as a oven particularly in convection-bake mode. But over time, components started failing and repair parts were hard to find, unavailable or ridiculously overpriced. I am an an engineer with DIY skills honed from years working with high tech food manufacturing equipment and controls including ovens. In recent years, I have needed to replace a relay board, the main control board, hinges two times, and most recently the hinge receptacles. I have also replaced an inner panel on a door assembly. Just think what such repairs would have cost for an average consumer. I understand the parts can fail, but Dacor has shown little regard for consumers in my opinion. They have done very little to maintain an inventory of repair parts. Basically their message is that the part is now obsolete and unavailable. Thats some answer when the price of a new double oven is multiple thousands. Recently, the hinges on my upper oven failed again. As they failed, their failure caused increased wear on the hinge receptacles. Soon the receptacles failed as well. I was able to find hinges at a ridiculously high price but the receptacles were unavailable anywhere. I contacted a several parts suppliers who told me that they had no idea when the parts would be available. Moreover at least two of the suppliers mentioned that they had a backlog of orders for the receptacles - one had a backlog of over thirty. Yikes!. At that point I contacted Dacor customer service and asked what could I do to get the part. Answer: The part is unavailable and we have no estimate on when it will be available. I tried to escalate my request and got nowhere. Finally after many hours of online searching, I found one set of the hinge receptacles at a price 4X last years price. Lastly as I replaced the receptacles today, I realized that the mounting screws only hold one portion of the U shaped mount. If the screws were longer, the receptacle would be less prone to twisting and wear. Be aware that Dacor was sold to Samsung a few years back. Based on my experience, I could never recommend Dacor. Caveat Emptor!

My Decor Epicurian oven and range has been a nightmare from day one. I have had the oven for about 8 years and had it repaired so many times I have lost count and had spent at least $2000 on repairs. We have experienced motherboard burn out, membrane failure, temperature control malfunctions, error messages that cause incessant beeping. Nearly all of the problems that have been described in this list of complaints, I have had the problems themselves multiple times! Now, I am panicking a bit because I decided to use the self clean function on my oven this morning and now, I have read some sad malfunction stories following the use of this feature. I am so torn about whether I should just cancel the cleaning process. I do not want to risk having the oven malfunction again, but the thing really needs to be cleaned.

Less than two years ago, we purchased a Dacor classic wall oven from a local high end appliance store in Durham, NC. Within a few months, the electronics started getting glitchy; the oven started beeping in the middle of the night. I turned off the beep, but other problems started popping up. I baked a pie which was half raw on one side and overcooked on the other side -- not exactly what you would expect from a nearly $5000 oven. Recently, the display has been blinking in codes and the oven has been turning itself off. When I tried to call customer service, I was repeatedly put on hold for 30 minutes after which the system disconnected me. When I finally spoke to a person, she was very rude. This is a horrible company, a horrible product and I deeply regret that the salesperson at the store talked me into buying this awful oven. I am extremely unhappy.

I purchased my 30 range and was so excited! Well no longer. First the wrong range was delivered. I had to wait another three weeks for the correct one. My oven can not cook at all. Temp fluctuates by 100 degrees. Going on my third service call and still not working. It very unfair, I have to take time off work to wait for repair person, then nothing is fixed. I wish I could return this lemon. But after reading other reviews I am not alone. Why is this company not accountable for ripping hard working people off. I love cooking. Its my passion. My Kenmore Elite was half the price and far more superior.

As a contractor, we were fortunate enough to build our dream home which was completed in 2005. After much research and many show room visits, we purchased Dacor appliances for our kitchen. As the saying goes, if I knew then what I know now. Our biggest (note I said biggest, not only) issue is with our ESC130 oven. If you own this oven, do not, repeat, do not, use the self-cleaning mechanism. I have had this repaired once and then replaced once (along with a relay board). I seldom use this because I know when I do the lock mechanism will continue to cycle until it is replaced. This means, while I can still use my oven, I have to time when I open the door based on when the lock is cycling in the unlock position. I must also turn the oven off at the circuit breaker or listen to the continuous warning beep that the lock is cycling (as if I didnt know).After repairing this feature once, I next choose to have the mechanism replaced and Dacor offered me a discount on the parts (the oven was and still is out of warranty) at a cost of more than $500.00. This is on top of what I had already paid to have it repaired just 18 months earlier. I feared using this feature again as I didnt want a repeat performance. After cooking macaroni and cheese yesterday, I felt I really needed to clean the oven and made the mistake of using the self-cleaning feature of the oven. I dont know why I was surprised when the locking mechanism refused to stop cycling.I contacted Dacor today only to speak with the rudest customer service representative I have ever encountered, Steven. No last name. He is the only Steven who works there. He refused to listen to me, spoke over me when I did try to talk, and did not allow me to speak with anyone else. There are no supervisors available on Fridays and he could not transfer me anywhere. I left a message for someone else to call me (they did not). I called back later that afternoon and was given the name of a supervisor, Nhi. She was not available and I spoke with another customer service representative. I learned that Dacor is aware they have a problem with this locking mechanism and are trying to correct it. This got my hopes up, thinking that the company would now do the right thing and replace this mechanism at not cost to me, or at least at no cost for the parts. Not so. Even though Dacor knows there is an issue with this mechanism and they are supposedly trying to correct it, all they can offer me is a discount on parts. Really? Wow! A discount for a part that you know doesnt work properly and probably wont work properly because they are still working on the problem? I just really dont know what to say. Is this supposed to make me happy as a customer? Would prospective customers want to buy a Dacor product knowing that Dacor is more than happy to sell me a known defective product at a discounted price and they should expect the same? It is probably needless to say that I would urge all prospective Dacor owners to not waste their money on any Dacor product as they do not care about their customers. I will certainly be doing my part to warn others and hope this serves to warn others as well. Dacor has a lot to learn in terms of building even what could be called a good product and standing behind what they sell as well as becoming a customer service oriented company.

Our initial dishwasher had many problems. After several service calls, we called Dacor to identify the issue and see if there was anything they could do for us. We received a brand new dishwasher (even better than the initial one) for a nominal cost. We would like to thank Dacor for their excellent service and attention. Its not always the issue, but the resolution that makes the difference.

This fridge is great. We visit warehouse stores for groceries and everything fits perfectly. The shelves can move for tall items or more bulky ones. The freezer is large and can fit so many different items. My 2 other favorite things are the fresh drawer and auto refill water pitcher. The fresh drawer temp can be adjusted and can fit anything from wine to a cake to cheeses and meats. And an auto fill pitcher keeps the water super cold and you never have to worry about someone forgetting to fill it back up.

I submitted a review regarding a repair on this same refrigerator Dacor EF42BDCBSS back on 10/29/12 and 10/31/12. We now have another repair bill in the amount of $486.42 for a drain pan kit and defrost thermostat. I tried to contact Dacor by phone and email to talk about the situation, but have not received a response. I would highly recommend that you think twice about buying a Dacor brand refrigerator.

I bought a Dacor Epicure 48 range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

2017 purchased 36” range. First year- self cleaning overheated, replaced part. That was in 1 years warranty. But now: only 3 years barely: (I dont even cook much). Oven turns off by itself if I open the door. Oven does not turn off when I am done cooking. If I cook 450f pops warning of temp overheat. Called ABT service (this is where Dacor said) it cost $219 for a service guy to call dacor and to give me answer: I think it is android board. I have to buy a board. Plus per Dacor this board will not have wifi. So there is no Discovery- paid extra for extras I can not have...

We remodeled our kitchen and decided to use the range as the focal point of the room. The decision to go with a Dacor ER36DSCH dual fuel range over comparable Wolf and Viking models as well as a Dacor heating drawer was made, a decision I have regretted since. Our unit keeps blowing the baking element ($200) which routinely fails at the most inopportune times. To date I have replaced four and the Mrs. recently informed me that the oven is once again not heating properly. Thankfully, I am competent enough to diagnosis and repair it myself and did a thorough operational inspection and cleaning which revealed the broil element ($180) had also gone bad this time. My wife hates this oven and unfortunately it sits right smack in the middle of our beautiful kitchen to remind us of the bad decision we made. In fact, we are now at the point where we are considering replacing it and sending it to a scrap yard where it belongs. Avoid this brand or it will cost you.

We remodeled our kitchen in 2001 and bought a Dacor Epicure 30 dual fuel range. The gas cooktop has never been a problem, unlike the oven which has been a problem from the first week with unpredictable temperature variations. Multiple holiday meals have seen the extended family waiting for dinner for two hours because the oven decided to be cool that day. The advice from Dacor: preheat your oven for several hours before you need it or my favorite from a repairman: you must be slamming your oven door. Not helpful. Several expensive repairs later (over $2100) and one fire in the oven now it wont turn on at all. We are going to try one last time to repair it and then we are done. I do not recommend Dacor to anyone - too expensive to have such terrible quality and service.

Purchased Dacor Induction Range w Convection Oven RR30NIS-C in October 2013 and LOVE this range. Accidentally broke the glass on the induction cooktop with falling object mid-March 2020. Only the glass is broken, and all other electronics, induction burners, oven, etc are functioning fine. Called Dacor support to acquire part number for a glass top for repair - obtained part number #701751 superseded by #702285, BUT was informed that the part had been discontinued and is no longer being manufactured or kept in stock. No other advice was given other than to discard the entire $6000 range. Multiple phone calls with service.I asked for a listing of third party part distributors and was referred to four distributors on the Dacor public website and given no other info. I called all web-based third-party distributors I could find in USA and Canada to see if anyone had the part in stock, with no luck. I contacted two technicians to see if they would be able to obtain the part through their channels, with no luck. I am an engineer, so I spent some time pouring over technical manuals trying to find a solution to replace the entire induction range cooktop assembly (top part of the range) with a later model, and although its possible, Dacor would not provide the ability to purchase an RNR30NI range cooktop assembly that could be fit into the existing housing on top of the range. The convection oven is completely fine, and I cannot believe that Dacor has given me no other option but to pitch a six-year-old $6000 range because they stopped manufacturing one fragile part made of glass. I would imagine that many consumers may be in the same position as I, as these cooktops are breakable, and accidents happen. I have reached out to Dacor support desk numerous times without resolution, and I am at my wits end with a $6000 boat anchor in my kitchen. What a waste of money! Poorly done Dacor!I would like Dacor to provide me with some sort of solution whether it be the part required to fix my induction cooktop, or a replacement Induction Range with convection oven, or reimbursement of the purchase price so I can obtain a replacement on my own. If I am not able to find a solution to repair my range, I will never buy from Dacor again! Dacor will discontinue easily broken parts without warning! You may spend thousands of dollars and not be able to repair your appliance after warranty expires!

We were incredibly disappointed, not only with the range but with the customer service from Dacor. We purchased this range in January 2016 and here we are in July with what is basically a pan holder sitting uselessly in our kitchen. Problems started immediately. The first time I used the oven, it locked with the cooking food inside. It turned out that the thermostats on both ovens were so out of whack that the oven temperature reached self-cleaning mode levels so the ovens locked with the food inside! We had both thermostats replaced twice and still had the same problem. Eventually, the thermostats were calibrated, but still within a range. In addition, the switch for the convection oven just stopped working. After 6 months of trying to deal with this problem, we will be returning the range and replacing it with a different brand. At no point did Dacor offer to exchange the range, they simply kept sending a repair person.

Lemon appliances. The dishwasher breaks every 6 month. The gas range top breaks every 6 month. The Microwave breaks every 6 month. Awful products!!!

Dangerous condition! I purchased a Dacor 36 dual fuel range 5 years ago. I reported the issue to Dacor via email with no response from customer service. I believe the no response was an attempt by Dacor to distance themselves from their responsibility for this potentially dangerous condition. Specifics: When pre-heating the oven in convection/bake mode, if the oven door is opened before reaching the set pre-heat temperature, a ball of flame will explode up from the opened door. The ball of flame is basketball sized and has singed eyebrows and hair on several occasions. To reiterate - it is a ball of flame, not super-heated air that is the problem. As a result, after non-response from Dacor, we called a decor qualified repair technician who diagnosed the problem as a bad igniter. The igniter was replaced and the problem still exists. I fear that a small child may be severely burned by the engineering design fault.

I owned a 36 Dual Fuel Epicure range that required at least an annual repair for the same thing. The control pad (the pad with the buttons that controls the oven and light) would fry. This would cause the oven light to come on and off like a strobe light. Luckily, I purchased an extended warranty from the vendor, as each time this was replaced it was $750+ to repair. When I complained to Dacor on their support line, the representative actually told me that I was running the oven too hot!About 6 months ago, I sold the house and left the very expensive range behind. It was problematic from day one. Other repairs included replacing the ignitors. After a year of use, the insulation on the door came loose and was hanging in plain view through the window on the door. Every repairman that came to service the range said the same thing.... that they repair a lot of Dacors. When it worked, it was a great range. If you do buy a Dacor, do yourself a favor, buy the extended warranty. You will need it and it will pay for itself.

I purchased DACOR built in 30 separate side by side freezer & refrigerator on Jan. 18th 2019. After installation (Jan. 31st) a few days later the food and shelves in the freezer started getting a build up of ice. I called to have my freezer looked at and they gave me a service call of Feb. 7th the soonest a Dacor Rep could make it. The Dacor Rep determined that the freezer door was not sealing properly. The rep from Dacor adjusted the door and said the freezer should be fine. It was not. The ice continued build up on my food/shelves. I was instructed to call if I had any further problems. I made several calls starting on Feb. 9th to Dacor customer service, and, Dacor Service Rep. No one called me back. I left messages, I even text the service rep as he told me to do if I had any problems. I also sent pictures via text to him. No call back from anyone!It took me several days to get someone on the phone to find out what could be done with the freezer and why it was icing up. On Feb.13th I spoke to a customer service rep in the corporate office. He asked me to email him pictures of the inside of my freezer which I did. I never heard back from him. No call, no return email, they just don’t acknowledge any voicemail, or even emails. March 7th another customer service rep, she said a new door was being ordered to replace the one I have now, as they decided it was damaged during shipment. She also told me that her service rep recommended I push on the top corner of the freezer door each time I closed it and to keep defrosting the freezer. Why after paying this kind of money am I told to “defrost” my freezer?Fast forward to May and my ice maker stopped making ice… Since this purchase most of the food had freezer burn. I had to pushed on the door as Customer Service suggested as a solution while I wait for them to install a new door or fix the one on it.. I had to throw out about $600 worth of food. In the end I returned the Dacor refrigerator and freezer. The customer service from Dacor is beyond poor. I wished I had read other reviews on this company and their products before I made such a larger purchase. Please do your research before you spend money with Dacor.The company, Monarch Premium Appliances I purchased the Dacor appliances through exchanged them for me. I can’t say enough good things about Monarch and their employees. Both the company and my salesperson, ended up taking a loss in order to make the exchange! Dacor would not allow them to return the appliance. That is just unacceptable. Why should the company carrying their brand be made to take a loss??? Shame on Dacor for that!

I have the same problem Judy had last week. I have a 36 inch under counter oven. I use it all the time. I have had it for about 10yrs. In the last year the computer has been replaced 3 time. The first time it cost me $600.00. 6wks later it was replaced for free. Now the oven is having the same problem. I hope Dacor makes me as happy as Judy.

We are in the process of remodeling our house including an entire new kitchen that we cant wait to finish to invite people over and show. HOWEVER, the cook top already has a light burned and finally the cover of it ended up falling as I was wiping down the stove (very softly by the way because I like to treat my appliances really nice). We have had this stove for less than a year I havent even made the last payment and it is already with a light burned out. REALLY? My husband spent countless hours researching the best appliances and decided to get this one and to come to find out that it is not good it is a complete disappointment. I am sooo upset. DO NOT BUY THIS BRAND!!! Save yourself the hassle that we are now going to go through trying to get a hold of someone on the phone and see what they will do if anything. I bought it from AJ Madison.

We bought a whole new kitchen's worth of Dacor appliances - the Modernist line. It's too soon to review their performance, but so far they work well and look fabulous. Most importantly, I had an issue registering my appliances for warranty. I sent an email and not only did they resolve all my issues, registered everything for me, they also notified me I was eligible for an extended free warranty program, and they set it all up for me without any effort on my part. I wouldn't have even known if they hadn't done it for me. So far, I'd say that they have stellar customer service. When researching online before making the choice to go with Dacor, I had trouble finding information and reviews. I wanted to make sure and share my good experience since all too often people only share when they have had a negative one. I hope this is helpful to someone looking to buy!

Dont waste your $$ move on to another MFG. I have owned this dishwasher for some time it never worked anywhere near what I paid for it. The glides fell out of the racks. It never finishes a cycle. I have spent $350 for repairs three times and it is still way less than satisfactory. Move on, try a Maytag, Bosch or Miele. Also parts are astronomical and you will need them. If you are thinking about buying this brand google it and read on. We all have the same opinion of the Dacor Dishwasher thumbs down.

I, too, purchased a 30 Heritage gas range in Nov 2018. The first time I ran the cleaning cycle (2 weeks ago), the oven heating went out. After time consuming attempts to reach the warranty dept, finally got a call back. Sent the required information and was told the warranty servicer would contact me within 48 hours. After not receiving such call, I reached out via email again to Dacor and was told to contact the servicer directly. Well, I just did that, and was told they refuse to service me because DACOR IS NOT PAYING THEM! How is that for a luxury appliance company making millions off of its customers and not paying its service companies? A very clear breach of contract since my warranty is active until November 2021. I have never in my life had such an experience, with the LG, KitchenAid ranges I have owned. Never even have needed one ounce of service in their life. So now I await a response from posts on Dacor FB page and voicemail I left, hoping for service. What a colossal waste of money. Buyer beware!

Motherboard on my favor wall oven has been replaced twice. Repairman said not use the self-cleaning feature as that will cause too high of heat and melt the components. Seriously, Dacor? We spend this kind of money and have these type of repair issues constantly. Just glad I finally was told what might help resolve this - I’m ready for a new oven because of all these problems.

I completely gutted my kitchen on 2/22/92, and purchased a Dacor CPD230R double oven. Whenever I used the self-cleaning function the next day, F0 would appear. I would have to get a repairman to come to my house. This cost me a fortune. For one year, I just used the bottom oven. I finally called Dacor, and complained. I wrote a letter to Mr. **, and wanted satisfaction.They decided that I could purchase a new, better oven for $1,480.00. This was 1998, so in 6 years, I spent $3,680.00 for 2 ovens. After 5 years, I started having the same problems. Every time I used the self-cleaning function, F0 would appear. I just totaled my bills for the new, better oven, and I have spent $963.00 and it would be more, but I figured out, if I pressed cancel and held it, the F0 would disappear. So every time I used the oven, that is what I did. This would last for 8 months. The oven completely shut down, and I could not use the top or bottom. I just had a repairman here, and he said i need a new membrane assembly, and latch. They were supposed to call me with an estimate. They just called, and said the part is no longer available. This is upsetting. Reading the reviews, I see I am not alone in my dissatisfaction with the Dacor oven. Now, I will be redoing my kitchen.

Dacors wall oven wont heat up after I used Self Clean feature. Dacor said there is a reset button behind exhaust frame on oven (close to door latch). I called when I could not find red button and was told it was hard to find and they did not know exactly where it was located. Maybe I should call repairman. Any suggestions? Has anyone else had problems after cleaning oven? PS: My 5 year extended insurance expired Nov 11.

We built a new home in 2004. All appliances were Dacor. Since then, the oven has had to be repaired 4 times; the microwave had to be replaced; the cooktop has had two repairs and now will not light automatically; and the patio barbeque completely burned up and some of the parts melted. I did report that to the company and to the US Product Safety Commission. We have not abused any of these appliances and have followed the manufacturer recommendations all of the time. Dacor charges top dollar for their appliances, but they are not as good as cheaper brands. If you try to contact Dacor, they have a well-so-what attitude.

This week Dacor installed my 2nd replacement gas range. I remodeled my kitchen 3 years ago and chose Dacor because I had a great experience with their appliances in the past, had their oven and stove in my kitchen for 15+ years and never had a problem. With the first new range, the oven started to automatically shut off due to excess heat escape, so the safety feature would kick in and shut the system down, in addition the knobs would become very hot even when the over was used briefly, 12-15 minutes. I was very impressed and happy with the customer service through Dacor, they immediately gave me a brand new over. Exactly another year, the new oven had the same problem, door begins to not hinge properly and heat begins escape, knobs get dangerously hot.This week Dacor very kindly, replaced my appliance with the new Dacor Renaissance 36. I used the oven for 12 minutes on 400 and the entire exterior is dangerously hot. I do not have any children, however, if I did I would be terrified that they could seriously injure themselves. The exterior of an oven should not become hot like this. Has anyone else had this issue with Dacor? I feel they have been very responsive with regards to customer service however I want an appliance that is safe.

We purchased a Dacor induction range 5 years ago which cost $5000 plus installation parts and service costs totalling $10000. Two days ago, an error code showed up indicating that the generator needs replacement. I contacted Dacor who states that the part is discontinued but that I could contact a refurbishing company (Corecentric) to send my generator to for possible repair. A service technician would have to remove the generator, I would send the part to Corecentric, then IF they can repair it, the tech needs to reinstall it. There are no service providers that Dacor referred me to that will service a refurbished part. Even if I wanted to try, I as an owner, cannot remove it myself because Dacor does not provide the service manual to do so. I spoke to Dacor multiple times about this problem and management stated that since the product is so out of warranty that they cannot offer any other repair option, compensation, or replacement even if the part is deemed unrepairable by Corecentric. When you pay $10000 for a product I expect it to last more than five years and that a reputable company would stand by their product and service. Essentially, Dacor inferred that we are out of $10000 because a part that POSSIBLY can be refurbished for $215 plus service costs, cant get serviced and Dacor takes no further responsibility. I have heard stories from appliance providers and service providers that since Dacor joined Samsung, that their customer service is poor and products have become inferior.

I just had an appliance repair company come out to let me know what is wrong with my Dacor Stove door, since it wont close. He said the hinges are needing to be replaced. He said that he replaces these hinges on Dacor stoves ALL THE TIME and that the company really needs to file a recall on these hinges and/or reimburse consumers who have these installed. He said these should not go bad like they do. That this is poor manufacturing on Dacors part and they are not being held accountable. I agree 100%. It is going to cost me with labor and parts almost $ 400.00 to replace these hinges that should not go bad with the age of the stove. Thanks.

The wall oven’s glass was damaged by a guest. Customer service at Dacor was exceptional. Within a day of advising Dacor’s customer service, I received a call from the service man and the replacement was installed the very next day. The service man was considerate by calling first and coming exactly when he said he would. He was very professional as he replaced the glass in a matter of minutes. I would choose Dacor again.

The first F1 Error needed a new membrane repair for $470.00, after 4 years of service. Now, the same F1 error after the new membrane is only 13 and 1/2 months in service and it is now out of warranty. Customer service people are rude and unhelpful but when pressed, they said they might be willing to help after a service tech, which I have to pay for, diagnoses the problem.Even the Sears store people advise their customers not to buy Dacor products and that is sad because it is one of only 2 American made options. Dacor needs to step up their product engineering, commitment to quality and get rid of the rude phone people in Customer No Service. This is not the end of this experience but the only reason I am not junking the stove is because a comparable replacement is another 3000 bucks from another vendor which I cannot afford at this time.The irony of this is that the company clearly knows they have problems but when I asked if the replacement parts had been improved so the problems wont persist, I was told that no changes or modifications to the electronic brains had been made. How stupid is that! They are just asking for more problems with the parts they send you to fix what does not work.

I purchased a DACOR PGR-30S LP in 2002. It has had a number of problems due to poor design that required replacing the control panel as well as other parts. However, it has recently developed a gas leak and thus is no longer usable. To fix the gas leak, you must take off the top burners to get to the leak and make a repair. UNFORTUNATELY, DACOR has to make room for new parts and no longer makes the O-Rings required. Yes, apparently a $10 O-Ring takes too much room seven years after I bought my range. So, in 2009, DACOR discontinued making the O-Rings and now I have a very expensive paperweight that I have to take to the dump so that I dont blow up my house. I wouldnt ever buy a DACOR again. The customer service it terrible and they cant even be bothered to carry simple repair parts. Buy a Wolf or some other high end stove because DACOR is literally a piece of junk!

I purchased my Dacor Distinctive #DT0127 wall oven in 2015 and have been very pleased with the product to date. However after running a self-clean cycle the oven does not work which was a surprise given the fact that I had previously done self-cleans before without any problems. I immediately contacted Dacor customer service who were amazing! The CSR that I spoke with kindly extended my warranty until 2018 even though I had not registered my oven with them upon purchasing it. He also arranged a service call for me that would be covered under the extended warranty. I am very impressed with the companys attention to service as I really love my oven. Even though I experienced this issue I would still recommend this product.

I purchased the Dacor panel ready refrigerator and freezer column 15 months ago. The refrigerator stopped cooling -- in 15 months! These were 8k each!!! It had now been over 2 months without a working refrigerator and no end in sight. I will never ever purchase one of their products again! They replaced the compressor and 3 days later it stopped cooling again. What a joke! DO NOT BUY DACOR!

I was very upset when I tried to get service on my Dacor range. I made a complaint to ConsumerAffairs.com and was subsequently contacted by James ** of Dacor Customer Service. He offered a telephone number to support a local appliance repairman and arranged for me to get my parts at a special pricing. This worked out great and my range is now fixed. I am a happy Dacor Range owner now. It was just too bad that I had to make a complaint on the internet before I got help. I hope this incident will encourage increased cooperation from Dacor in the future.

Updated on 09/08/2019: Received a long apology from Dacor regarding their complete inability to service our range stating they would make it right. After sending them all my contact info privately at their request, we have heard nothing. My husband drove to Houston to their showroom, met with Dacor rep out of California, still nothing. Note there are only a few suggested repair services on their website which none cover our area. Avoid Appliance Genius. They wanted $ 500 just to drive 50 minutes travel cost. So here we sit, broiler in main oven out, lighters do not work, and the control screen is blank. Yes, Dacor was great until something broke.Original Review: Our Dacor range was great until it started needing repair. First the broiler went out in the main oven. Then some of the lighters quit working. When we called for repair, every place we called said they would no longer service Dacor because they were unable to get parts. For over a year we have gone back and forth with Dacor state office. They finally sent a “tech” from a video repair store. Really. He charged us $170 to drive to us. Then said he couldn’t get the brass rings off the burners, sorry. Called Dacor again and they said if we found anyone to let them know!!! Yesterday, the the touch panel burned out. I’m done. Dacor does not stand behind their products. I have documented all conversations. Do not buy Dacor.

I have a Dacor MORS130SS oven that I purchased in July of 2008. After 6 months the first membrane panel failed, one year later the second membrane failed. One year later the third membrane failed. Im on the fourth membrane and now my fine Dacor is burning things!! I can set the temp to 350 and it shows 350 on the display but the lower element never shuts off and whatever I cook gets burned. I bought this oven thinking it might be my last considering the supposed quality of Dacor. I know for sure it wont be my last oven!! I sell appliances and I never recommend Dacor ovens because of all the continued problems. Ive never used the self clean feature since being told by a Dacor tech trainer that he didnt recommend using self clean because it would cause the oven to age faster. Wonder how long it would have lasted if I did use self clean? Sure wish Dacor would contact me for a testimonial!

I wish we had seen these reviews before we spent 6k on an oven and cooktop. Ordered cooktop and oven in November. Custom color over to match cabinets, still have not received oven (were at the 8 week maximum wait time already). Cooktop appeared fine when we received, but when we went to install, noticed something rattling inside. Looking through vent, noticed several broken interior pieces moving around. Contacted Dacor 3 weeks ago for a replacement or repair, and still nothing. They made us go through dealer, and last week told dealer we refused service. Ridiculous! Now they are telling dealer they cant find a servicer nearby. Am considering declining payment through credit card company for their lack of follow through and service, and let them come get their unit.

I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two computers replaced for over $1000 each and other boards replaced. Problems started just after the manufacturers warranty ended. I consistently get a U60 fan error message, no matter what Im cooking and no matter what cooking cycle Im on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

We got a Dacor oven and microwave wall mounted Unit 7 model DMT 2420S when we remodeled our kitchen. I have had problems with the microwave with sparking on and off. I have stopped using it as I am worried about a fire.

I have owned a Dacor microwave for about seven years and is so far the best microwave Ive ever owned. It works great every time, has great preset features and also has a great sophisticated look. I would recommend Dacor appliances based on my experience with this microwave.

This range has never cooked anything well, overlooked and undercooked. Several technician visits, board replaced, thermostat replaced, starts error messages and clicking all on its own. Recently the cooktop has exploded with a big BOOM 3 times. We finally turned off the gas and Im cooking outside with the camping stove and BBQ. I am so upset about the explosions that I am shaking. Today it exploded while all knobs were OFF. Im thinking about getting an attorney. IF my house caught on fire my insurance would not pay unless I do everything in my power to mitigate damages. No gas should work, but I would like to be able to cook in my beautiful kitchen with my granddaughter. Help!

We purchased a Dacor Double Wall Oven in late November of 2019. I liked the oven and it functioned well until October of 2020 when the oven quit working due to a control panel issue. We were told the part was on back order. I continued to check with Dacor customer service and was continually told the same thing -- it was on back order. Never once did they call me to give me an update.In December of 2020 when I called I was told there was an update. The part was no longer on back order it was no longer in production, they no longer make the part. They would review the file to see if they were going to give me credit for the oven or get me a new oven. I contacted them again today and was told it was still under review and it could take them another couple of weeks to decide what to do. I asked to speak with a supervisor but was told that there was not one available. The person I spoke with today said that she would call me next week to give me an update. I appreciate her concern but that does not get me closer to a working oven. I would not recommend Dacor to anyone, customer service is terrible.

Regarding my previous complaint on 3/21/12, I had a Dacor fridge, model #EF42BDCBSS, installed in my brand new kitchen in March 2008 (Ive a kitchen full of Dacor). It subsequently had a problem with the drip pan in March 2009 and was fixed on warranty. Come March 2012, the fridge was again diagnosed with the same problem. The technician told me there had been a design problem, but after three re-designs, it was remedied and should have no further problems once the new part was installed. The bill, $658 and more than half, was for the part! Of course, I was livid because the fridge had been fixed in 2009 and was now off warranty.When I expressed myself originally, I was simply venting about the price of the repair without hope of a remedy. James at Dacor customer service called me promptly that next morning and left a message! We subsequently talked and he immediately got in touch with my local appliance service center. He not only worked out with them refunding my deposit for the part but also ordered two other parts that were necessary in order to fix the problem. The outcome? They fixed my fridge at no charge to me for parts or labor, and all I had to pay was the original trip and diagnosis charge. I cant begin to tell you how extremely happy and grateful I am about this. Thank you, James, for such terrific follow-through and thank you Dacor for being a top-notch business who stands behind your products!

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and wont rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesnt increase sales and only angers the base.

My Epicure dishwasher is being replaced after 4 years of use. The racks are rusted. It leaks. And the spray arms are broken in two. The dishes need to be completely washed before putting in dishwasher. Do not purchase Dacor dishwasher.

I purchased the 30" All Gas Heritage Range, the Convection OTR, and the Counter Depth Refrigerator! I am obsessed with all of these gorgeous Dacor appliances! From the brass caps on the range, to the chilled water pitcher in the door of the refrigerator...Dacor has thought of it all! I have enjoyed cooking more and would recommend these products if you are wanting to update your kitchen appliances!

We remodeled our kitchen less than 5 years ago. As we have owned restaurants in the past, we wanted commercial quality appliances. I was looking at Sub-Zero and Viking or Wolf. Unfortunately I took my Home Center convince me to purchase A Dacor package. That was a mistake. Even though these appliances cost as much as the those brands, the quality is not even close. After spending $22,000 on appliances I have quickly discovered that these appliances are junk. First the microwave began to arc and nearly caught fire. Even when they installed my cooktop. I noticed that the burners in the middle were marked incorrectly and the blue LED indicating the burners are on was burnt out.After only a few years, now my ovens are not working. And right before Thanksgiving I am without ovens. My old ovens were almost 50 years old and worked fine. These $6000 plus ovens are not even 5 years old and are down. I am kicking myself for not going with my original plan. If you are considering Dacor, I would not recommend.

We remodeled our kitchen because my wife is a chef. So we thought a full suite of Dacor products was just what she needed. What a mistake! Our $6000 36-inch dual-fuel range had problems from the start. We had to replace the control panel, heating element, convection fan, and door seal. Finally, the liner split and the range became unrepairable. We made the mistake of purchasing a simpler, gas-only range because Dacor offered a modest discount. This $7000 range lasted four months before a failure in the wiring harness made it unrepairable!! We bought a Miele replacement. We have had performance issues with our Dacor warming drawer and microwave. DO NOT BUY ANYTHING DACOR!!!

I have a induction Dacor stovetop. Its stopped working and blinks an error code. Called customer service who didnt know what the code meant. I was told my model was 2015 which the rep said was old. It was installed in 2017. All they would offer was cheaper replacement parts if I paid for someone to come and figure out what the problem was and install the parts. I was told the replacement parts were not cheap though. I was told that because were the second owner of the house they couldnt fix it under warranty (even though it should be covered under warranty) because they couldnt say how it was used before (commercially or residentially). Give me a break!It gives me almost no confidence in getting this thing fixed. Warranty is a joke and customer service is terrible. So far I had to leave a voicemail for the reps next level who will call me back after the weekend. Im waiting to see what (if anything) they will do but from the first rep. I dont have a lot of confidence in their products.

We used a new Dacor range vent only to have it go on and off. We called Dacor and they referred us to Desert Tech in La Quinta. The owner came out and said we needed a new unit for $775. We said just unplug it. He charged us $275 even though it took him less than 30 minutes. Stay away from Dacor AND Desert Tech!

We installed 2 Dacor wall ovens, a 5-burner cooktop, and a downdraft fan in 2000. The convection ovens bake perfectly and have performed without fail. After 7 to 8 years of daily use, we did have to replace the door hinge on the oven I use most often. We are in a rural area so the repairs are accomplished through Sears. The replacement parts arrived in a timely manner and the oven has worked perfectly since. The cooktop is easy to clean and the heat is even. The downdraft fan is effective and easy to clean. I would be confident to recommend Dacor products.

Liked the look of Dacor oven and fit in with remodel. Relay board replaced year after warranty - $600. Then after 8 years of light use (have Thermador home pro stove), another circuit board failed, part no longer manufactured. Oven now worthless and headed for landfill. Outrageous! Large national appliance retailer says Dacor not reliable. Daughter had major problems with Dacor fridge. Have purchased Kitchenaid replacement on recommendation of same retailer. Built to not last...shame on you, Dacor.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

About 3 years ago, I spent almost $5,000 on a Dacor double oven. We had it less than 3 months when the motherboard had to be replaced. About 3 months ago, I started to get various error codes and a continuous beeping. An authorized Dacor service repairman has replaced the motherboard three times. He was on the phone each time with Dacor, however we still get the error codes and Dacor has told the service repairman that they are stumped and dont know how to fix it.Here I am, having a beautiful expensive oven to look at but was unable to cook a turkey for my family yesterday! It seems that there is a major error in this oven, and I am stuck with a huge repair bill and an oven that does not work. I can only hope that Dacor will step up to the plate and come up with a solution or replace the oven which obviously is a lemon.

This is the second time I have purchased these appliances and unfortunately each one has been a great disappointment. I have spent enough in repair bills to almost purchase a warming drawer. Each one shuts down when the self clean button is turned on, and then I have to call a repairman out to recalibrate the oven to work each time I try to use the self clean. I was told by the last repairman that the life of the oven is greatly shortened if you the self clean mode. If this is the case, either fix it or take out this mode. After I had the oven about a year the oven door glass blew out, and this had to be replaced. The temperature in the oven is very unreliable in different areas of the oven and browns more on one side than the other... For the high end cost of these ovens, I would just as soon have a basic oven that works and does not go out every few months. What a waste of money I consider Dacor to be, and will never recommend it to anyone I know. I am in the personal shopping business and have my own company, but will tell my clients to be very aware of the high cost/low performance of Dacor products... On a scale of 1 to 10, Dacor gets a 1.

I have been very disappointed in the reliability of our Dacor refrigerator, model EF42BDCBSS, purchased in 2007. The first circuit board went out in 2008 within 6 months of the initial purchase. A replacement part could not be located. It was still under warranty so they replaced the whole unit. In 2010, we had to have another repair to regulate the temperature of the freezer. Last week (October 2012), the circuit board went out again! Even though the unit itself is less than five years old, it is no longer under warranty. Dacor goes by the original installation date. I contacted Dacor and spoke with LS who basically stated that all they could offer was a discount on the part. This repair is costing us over $650, not including the loss of food. We paid to have the part second day. When we called back the next day to get a tracking number for the shipment of the part, we were told by another representative that the part had not shipped because it was out of stock in the default warehouse. He was able to locate it in another warehouse and get it shipped the same day. I called LS back and she stated that she never promised when it would ship, but when it did, it would go second day. I would not expect this type of repair cost and attitude on a refrigerator that was over $9,000 when new. Now, I am concerned with the liability of our range and microwave, which are of the same Dacor brand. The main reason I took the time to write this email is to make retailers aware of the situation and ask that you seriously look at the reputation of the Dacor appliance line and decide if you really want to promote this product to your customers. Dacor could care less about their customers and/or reputation.

We remodeled our kitchen in 2002 and chose the Dacor 36 dual-fuel range. I was preparing a pork roast for a dinner party with the oven on Bake. The roast was just not coming up to temperature, though the display indicated that the oven was at the temperature I set. I wound up slicing the roast and cooking it on the griddle; my hungry guests were getting restless. Then I tracked the oven heat for an entire day with an oven thermometer. The oven would come up to temperature and then cool off. I sent these numbers to Dacor and asked customer service for an explanation. Believe it or not, the conversation was--Dacor: The temperature is going down because the fan is coming on. Youre not supposed to use the Bake setting, but only the Convection Bake or Pure Convection. Me: Why is the Bake button there, then? Dacor: Were taking it out in the next production run. (This hasnt happened. My sister-in-law bought a Dacor last year before I could warn her and the button is still there.) Also, after using the self-clean one time, I noticed a crack on the inside of the oven door, starting in the corner of the window. The inside of the window is now permanently spotted with baked-on grease. Now my oven does not work at all. The repairman says that the circuit board needs to be replaced, and if Im lucky, it will work for a couple of years. The repair will cost around $700 including labor. The repairman told me that some repairmen in our area will not even work on Dacors because there are so many problems. Im considering replacing the stove... a very expensive mistake. Beware of Dacor products.

The refrigerator was installed in April 2017, a $20,000 purchase. It had problems from the beginning and theyve only gotten worse. The unit was replaced (not the exterior, of course) during the first year. And now, less than a year later, it is not working once again. Weve been waiting over a week for a service call and have lost thousands in groceries - have had to eat almost every meal elsewhere - and have not received a single response from their service department. I will NEVER purchase another Dacor product again. I am preparing for legal action.

Dispenser spits out ice cubes onto wood floor everyday. Told it is design issue and nothing can be done. We have to constantly check the chute is empty after used but we can be nowhere near the fridge for hours and hear ice pop out onto floor. My grandson has tripped and fell and me also. Im more concerned for safety than anything. Also our hickory wood floor is concern.

The enamel on the bottom of the top oven has blistered and the metal beneath is exposed. If the oven is heated, there is a chemical smell. This is such a dangerous situation that the ovens (double) are being removed as I write and will be replaced with a different and more reliable brand.

We have a 2 year old 36 inch, Model EF361WF refrigerator. Water began pooling at the base every 2-3 days. Called Dacor Customer Service Team. Pitiful response and horrible customer service. Had to call private technician who was very surprised that a so-called higher end appliance was not factory-fitted with a P trap. He sees the problem often with cheaper models. Dacor has let us down twice. Buyer beware: sub-standard products matched with sub-standard customer service. Dacor will never get our business again and we would recommend all potential purchasers to consider other brands.

We had problems with it all the time. The front plastic cracked and ended up causing the oven not to work. We have spent (over the past 9 years) about $1,000 on repairs. Now, we just had it fixed and our new clock that was installed into the oven is running fast. After just being fixed, it takes 20 minutes to heat up to 400. Honestly, it always has been that way. We’re not happy with it at all. We bought a Sears brand oven for our church, and it works great, and the cost was only a third of what we paid for the Dacor oven. The Sears brand bakes just as good as the Dacor (when it works). I think it was a waste of money to buy this Dacor oven.

I purchased a Dacor Black Dual Fuel Range (RSD30B) in 2001 which was installed during a kitchen remodel. We moved back into the house on 12/24/01. We hardly ever use the oven because my husband barbeques every night. In less than 5 years, a piece of the plastic front control panel fell off. In early 2008 the self cleaning function broke (error F2). I called Dacor and they referred me to a repair service. It was going to cost almost $500 to repair so, given that we use the oven so little, I decided not to spend the money on an oven that was falling apart. Now within the last two years the plastic control panel is cracked across the front and more pieces are starting to fall off. Now the clock and the timer have stopped working. I called Dacor again today and was told that the seals and hinges on the oven are probably bad, which is contributing to the problem. The customer service person was rude and unhelpful. He said it was not unusual for a ten year old oven to break. He gave me contact information for a parts dealer and two repair services. I bought this oven believing it was a high quality and I expected them to stand behind their product. What can you do to help me?

We have a Dacor Epicure 36 six burner range. It has been a regular source of trouble since it was installed as part of a kitchen remodel in 2006. The igniter for the broiler went out 18-24 months after we got the oven. A year or so after that the weld that holds the bottom oven rack bracket to the oven itself popped loose making it impossible to use the lowest rack position in the oven. Last year the circuit board that controls, among other things, turning the bottom oven element on stopped working. Not only is the board itself quite expensive, but it is buried deep under the top of the stove taking lots of expensive hours of repair time to remove and replace. And now the burner igniters have begun to over spark (e.g., continue to click long after the burner has been lit, burners sparking that have not been turned on). The repairman tells me that is a different circuit board so we could be heading to another $500 or so in repair bills or perhaps a trip to the dump and a much cheaper replacement range. We have had other Dacor equipment (cooktop, wall oven, warming drawer) and have not had a problem with any of them. But given our experience with the Epicure I cant imagine ever buying another.

We bought our house in 2010 and our Dacor stove was supposedly newer. When I went to clean it, I found loose screws in the bottom. Apparently, the convection element is loosing its screws and washers. Ive had this appliance fixed once already when the cooktop kept clicking. The black plastic around the controls cracked mysteriously. It takes 3 hours longer to cook a turkey than it should. This is a strange stove, which supposedly cost a lot. I wonder if a convection part missing two screws should be used?

In August of 2005, I purchased a Dacor pro range. In December 2005, the control panel began to blink and lose display. Dacor gave me names of 2 authorized repair people. After several visits by a repairman, I phoned Dacor and was told to call a repairman. They obviously didnt listen to me! The repairman spoke with Dacor representative who responded that the display needed to be ‘rebooted just like a computer.’ Several times a month, I must go to the electric control panel in my basement to turn the breaker switch off and on in an effort to ‘reboot’. In September 2010, the display panel went dark and could not be ‘rebooted’. I had to replace to control the membrane at a cost of $530.69 plus $169 for labor and a service call. On Thanksgiving 2010, the ‘new’ display panel which was obviously defective, stopped working. Once again, a new membrane had to be ordered and installed incurring another service and labor charge! I sent a letter to Dacor wanting reimbursement of labor/service on original defective membrane and was advised that they warranty their products, not the service! It is now November 16, 2011 and I still must continuously ‘reboot’ the control panel! However, I spoke to an authorized Dacor repairman who told me that Dacor has had many complaints such as mine and now have a devise which attaches to the power cord and filters out the ‘noise’ from other household items which disrupts the control panel on my oven! Is there a reason why Dacor is keeping this a secret? Do they not want to make their consumers happy? I cant wait to be rid off this appliance and all association with the Dacor company!

My Dacor Double oven is less than 5 years old. Lately, the broil function has stopped working well on both ovens. I contacted the ONLY authorized Dacor repair center - Home Appliance Repair GTA (HARGTA) and told them my broiler wasnt working well. Their repair technician came to my house, took both double oven doors off in order to give me the assessment – that my upper broil function was not working well. In fact, both upper and lower do not work well but thats a side issue. In the process, the technician broke or did not properly reinstall my double oven door. I called and he returned and again, removed BOTH oven doors. Now, my upper door is working well but my lower door has no hinge and falls hard and heavy. This is extremely dangerous. I have left multiple messages with HARGTA and they are not getting back to me. Ive even contacted DACOR which is only in the US and they havent gotten back to me either. I purchased a Dacor oven to get a quality appliance and excellent after care service. It appears that both the appliance and the aftercare service do not live up to their reputations. P.S. The quote to repair 1 broiler is $750 after less than 5 years of use. That will equal 1/4 of the oven cost in less than 5 years.

In 2013 we remodel our kitchen. I need a 30" stove and Dacor seem the right fit. I had problem with the igniter burning on that stove and some metal warp as well. They replaced the stove in 2015. I smell gas every time I turn oven on. Last Thanksgiving 2019 the stove stop working. I was told the igniter had burned out and had it replaced. I had repairman come twice because of smell and end January 2020 the stove stop working again. The repairman told me that a jet burner assembly was never installed this is why I smell gas after it is turn on. ** They said they will order the part. It's back order So I contact Dacor. First they told me it's back order then give me a supplier. If it was never installed in the unit shouldn't Dacor take care of it and soon.

We built a home in 2006 and installed all Dacor appliances. I would never ever purchase these products again. My gas cooktop was the top of the line product from Dacor and I have had nothing but problems with it for 5 years now. I have spent over $1000 fixing the large burner that continues to have leaks with the seal to the point where the flames come out the bottom of the burner. Most of the other burners click when lit even though they are clean and away from a draft. I have had 2 Dacor approved repair companies out and they both recommended against Dacor. In addition, the finish on the cooktop has soaked in my heavy duty cooking juices and foods and the stains will not come out. Apparently, this is due to the new finish they used so that the metal can withstand the high temperatures. If this company were an auto mfg., they would have had to do recalls and face potential class action suits. I would prefer to be cooking on a camp stove rather than my Dacor. When I contacted Dacor, they offered parts at a reduced rate which still cost a fortune. When I asked about replacement, they said they would sell to me at a discounted rate which was still $2400. Bad product, bad company. My cooktop is still giving me issues. it is embarrassing to cook with friends around because of the problems.

In 2010 we purchased a new Dacor Epicure Stainless Steel 42 refrigerator/freezer. Weve had to replace the freezer heating element (twice) because it fails and then the freezer ices up causing the system to stop cooling. This past week the fan began making a noise and so we had repairmen come out (yet again). Technician confirmed that the pan motor (fan in freezer) has failed. NO PART is available... I couldnt believe that parts wouldnt be available for a $10,000 high-end refrigerator that was purchased new only ten years old. I called Dacor directly and asked them how long they make parts available after they retire a model.The Dacor representative told me that they make parts available for 7 years. 7 YEAR PART AVAILABILITY ON AN APPLIANCE THAT SHOULD LAST 15-20 YEARS??? RUN AWAY FROM DACOR. Obviously customer service is low on their priority list. We will be replacing our gorgeous $10,000 ten-year old Dacor refrigerator/freezer (now a boat anchor) with Sub-Zero. Not too much more money than Dacor but they continue to make parts available for twenty years following model retirement. That is the kind of company that I want to do business with.

I purchased all Dacor appliances when our home was built 3 years ago. The Refrigerator has been serviced 2 times already and now requires manual defrosting every month to keep it functioning. Now the double ovens broken! These appliances are expensive and a total nightmare...never buy them!

Updated on 09/25/2020: I wrote my original review of Dacor back in June 2020. This was after 4 months after I first started having trouble with my Dacor dishwasher. It is now September 25th, and still waiting on parts from Dacor to get dishwasher fix. Now the $10k refrigerator is not working and have been awaiting parts on it for over two months. This is absolutely the worst “high end” brand I have ever bought. This now a Samsung owned company and is not worth the money. Stay clear if this brand. Look at the other brands in this category like Wolf, Sub Zero, Miele.Original Review: I purchased a complete Dacor Kitchen package worth close to $20k for a home I did a renovation on. We had the dishwasher a month and it has not worked since. Finally they sent out someone to service it. The service tech said nothing was wrong with it. The next day after the servicemen left it was back making the same horrible sounds and AGAIN not working. I called warranty for about the 8th time and all the rep could tell me is... that did we read our manual and make sure we were operating it properly???? WOW!! Im a custom home builder and have bought numerous high end appliances packages and generally have had good service and even replacement if its a major problem. Dacor makes it sound like this is my fault, that they sold me an INFERIOR product!! Dont waste your money on DACOR. Miele, Wolf, Sub Zero all have superior products and service!!

Dacor came through! They sent me, at no charge,a replacement part. This new part is supposed to fix the issue of ice cycles in the freezer. Its a new drainage system that actually heats the water in the pan so it does not freeze up causing the water to back up. I am hopeful that this will permanently fix the issue! But props to Dacor for stepping up to the plate to fix this! Thanks, guys!

We replaced a Dacor with this new upgraded Dacor. I accidentally started a fire in the last one...my fault not the units. Ours fits very snuggly into the wall which was the primary reason we went for the Dacor brand. Other than having to take off the little rubber pads/feet, it slid right in and we were back in business.

I emailed Dacor for information about how to get my range fixed and was amazed. My questions were answered complete with numbers for model and needed replacement parts along with contact information for local service folks. Amazingly good service. Bravo, Tori **! Give that woman a raise!

We bought our Dacor 30” gas range in September of last year. We were tired of cheap stoves that lasted 5 years before they needed to be relegated to a landfill. We thought it was an investment that would provide us with a reliable appliance and worst case scenario, better warranty repair service than Home Depot or other big box store.After 15 months, the igniter for the oven stopped working. We tried the 800 number on the warranty registration website and no one there could bring up our registration, even though I could see it on the website. They gave me an email address to contact the people who could look it up and I heard nothing for two days. I called the 800 number again and they transferred me to another number and they finally found our warranty registration and issued a ticket for the repair.The company they use for warranty work in Toronto, is Home Appliance Repair GTA and they are absolutely horrible. They said they ordered the part on November 27, but they did not actually order it until December 6th. Dacor then sent the wrong part! I demanded that they send the proper part overnight and on December 13th they called and left a voicemail saying that the part would be here by today at the latest.It did not arrive and this evening I emailed them again and their response was that the part would be here on December 19th. How does it take a week in this day and age to deliver anything? I don’t believe that I will even have a functional oven for Christmas this year. I have already given up on any baking getting done. I will never buy a Dacor product again. I actually really love my stove, but I am beyond disappointed with their warranty service and customer care.

In 2001, I bought a Dacor dual range stove. I paid over $2000. My problem is that there is a defect in the product; when you use the self-cleaning, the outside of the stove cracks up. Dacor has replaced this three times and each time it cracks again. I spoke with them about a year ago and because I didnt continue the warranty, they wouldnt replace it. I carry a home warranty.My stove looks like it came from the junkyard. I understand them not repairing a physical problem with the stove but the outside is crumbling because of a defect in their product. If you dont clean the oven, then you get an error and the only way to get it off is to clean but all that dose causes the outside to crack up more. It pains me to think of buying a new range when I thought I had done my homework, when I choose Dacor. I hope this isnt too late, but it pains me to think after another cleaning I may be forced to buy another stove.

The oven I purchased is the Dacor double oven, model number - ECD230SCH, I purchased extended warranty on the ovens. This was purchased when I bought the ovens. I have renewed this and still have a warranty for 2 more years. I cannot get anyone to do the repair on this oven. My location is at the Sardis Lake. I cannot get anyone out to service. I do not know if you have any thing to do with this. I have had an oven out since June 2013. Please help, Dacor should have service reps in this area. I am in Sardis Ms.

I purchased Dacor Brand cooktop, oven, microwave and dishwasher. The dishwasher quit working after four weeks. Price tag for the dishwasher 2,800. Three weeks later Pacific Sales in Corona will not take the dishwasher back and replace with a new one. Dacor is struggling to provide a service tech in my area to look at the machine and honor the warranty. In the mean time I am shelling out money for Dawn dishwashing liquid and washing the dishes by hand. Complete JOKE. If you want a brand that will not stand behind their product... purchase Dacor. Want a salesperson who will talk up a brand but the Store washes their hands of the transaction after payment, shop Pacific Sales in Corona Ca.

We purchased a complete kitchen with Dacor Modernist stainless steel look. It has been a complete disaster since install day. The first week the Dishwasher flooded my kitchen causing water damage to my brand new kitchen cabinets. There was a seal issue. My ice machine has been worked on 6 or more times. They have replace every part in it and still doesnt make ice or if it does it freezes in to one big block of ice. My microwave combo oven just broke again today with same error code as last time. They had to replace both motherboard in the oven and microwave. Tomorrow they are coming because my dishwasher never completes a cycle. It shuts off at 16 min left. I have been asking for replacement units or better yet take it all back...I would not recommend Dacor espcially how much we paid... over 30,000.

Our dacor appliances are 8 years old. Four or five times a year we need to have the technician to come by to fix something in our kitchen, dishwasher, built in fan for our stove top or refrigerator. These items are high price items-- should not have so many problems.

I purchased entire kitchen of Dacor appliances - $30,000. The 48 refrigerator required 9 service calls to stop freeze up. Wall oven – the digital panel went bad. Stove top exhaust – the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told We are discussing the situation and will get back to you. Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadnt been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

I called the customer service number regarding my double oven. It just randomly beeps and now turns off. No error code displayed. It has done this on and off since 2003. Now it is happening all the time. I called customer service and they seemed to act like it is my fault and I need a new touch pad. I inquired and this is a recurring problem with this model. I could not get a straight answer from the person I was talking to. He just told me that if the repairman says I need a new touch pad, then I need to get one. Well I have been doing some research and this is a problem that seems to be haunting more people than I. We own a Dacor gas cooktop that has had to have a switch repaired. We own a microwave that has had two new circuit boards and now a beeping oven that gives no error code and turns off by itself. My advice, do not buy Dacor appliances.

We purchased this high end Dacor range (Dacor Renaissance ER30G) new in 2011 from the Appliance Loft here in Cincinnati. It was dropped off and installed and would not operate right out of the box. A repair was made and everything worked (unless you count the indicator lights on the knobs, they all went out after approx 14 months). This past November the oven went dead. A1 appliance came out: Determined new control board needed, ordered and installed. Thanksgiving Day, oven dead. A1 comes back, reset the High Temp Fuse. Oven dead 4 days later, A1 returns with a new HTF. Dec 22, Oven dead. As soon as The holiday is over we will call another repair shop and start looking at replacing this unreliable piece of eye candy. Open comment to Dacors design engineers, quality control engineers and management. You should be totally ashamed about this product youve designed. You are supposed to represent the best in American design and quality and this falls below that of low end appliances out of China. See you in small claims court.