Follow-up to March 31 posting: In 2001, we installed two Dacor wall ovens and a gas (converted to propane) cook top. The cook top has been problem free and the brushed stainless steel surface still looks like new. Both ovens however, at that time, were problematic during the two year-warranty period. Knowledgeable service people were hard to come by in our region. After numerous service calls, Dacor replaced one of my wall ovens at or around the three-year mark (outside of the warranty period). That particular unit had only one minor issue since then and Dacor replaced the appropriate part free of charge. The other original unit has been problematic since the beginning. The latest problem being the internal light going on/off for no reason and then a lack of response to light button on the front control panel.Long story short, I posted my frustration here on March 31 and was contacted by a Dacor rep within two days. He asked me for detailed info on the problem and located the unit in their files. Some of the past repairs were known to Dacor, but others were not since we just did them ourselves. I was asked to send a detailed description of the current issue along with pictures, which I did. Based on Dacors analysis or the pictures and the exhibited problem, they sent me, free of charge, a control panel membrane, a door gasket and a set of door hinges. We installed these items and the unit is now in full working order.In looking back over the past years of problems with this particular unit, its clear to me the issues all stemmed from an original broken door hinge. It was compounded by the fact that the service and repair folks at the time considered the door gap to be within tolerance and we did not discover the broken hinge until the door glass shattered and we needed to replace it, which required removing the door. Anyway, at this stage in the game, I am very pleased with Dacors response. It is my impression that they are trying much, much harder to stand behind their products. So, while just a short time ago I would have never considered another Dacor product, when the time comes, they would still be on my list of considered vendors because when these ovens work, they work great.

We remodeled, added a very upscale kitchen in 2003, and chose Dacor appliances, 36 inch dual fuel stove, 30 inch wall oven, microwave, and a 30 inch dishwasher, well over $25000 worth. NONE of the appliances has worked properly, but the dishwasher has taken the cake. I have lost count on how many times I was in contact with the customer service. The digital board went bad, the error msgs kept coming for years! The racks/baskets rusted after just a couple of years! After numerous encounters with anybody I could get a hold of they were finally replaced, but not the right racks because they do not fit, falls off the side every time I use this dishwasher. I cannot tell you how frustrating this has been! I was eventually told that I could not complain anymore because I was out of warranty and they would not respond anymore! I am stuck with this $3000+ dishwasher that I cannot afford to replace, because I would have to rebuild that area of counter cabs in the kitchen! The service has been horrible. This was the most costly mistake purchase I have ever made.

I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!

I wrote yesterday, perhaps a little too hastily that our motherboard was dead on our Dacor stove. The repairman came today and fixed it by removing it from the front of the stove and unplugging two plugs and plugging them back in. Everything works fine now and we are vastly relieved. The repairman commented that most people are very happy with their Dacor appliances and he doesnt repair them very often.Total relief. Also hope this doesnt happen again because though extremely simple to repair, it would become very tiresome to remove the motherboard and fiddle with the sophisticated circuitry if we had to do it ourselves. I wasnt watching real closely what the guy did and dont know if I could do it myself.

I built my home in 2003 and installed a Dacor 30 wall oven. After several years of poor performance, we started to get an error message. Dacor suggested replacing a board for $300. That didnt work so they had me replace another $300 board. That didnt work so they told me I needed a new front panel and it would run about $1,000. That board is on back order and they dont have a replacement date. Thinking that its bad business to sink $1600 into a troubled product that has terrible reviews on the internet. We found out that once you go with Dacor, you need to stay with Dacor due to an unusual, nonstandard size.Thinking that Dacor has improved their product we ordered a brand new $3,000 Dacor RO130 30 wall oven. It arrived promptly and I removed the defective $3,000 oven and put in the brand new $3,000 Dacor RO130 oven. What I got was a dead brick. The Dacor customer service has been awful, and will not allow me to talk to anyone in their technical side. The oven is getting power. Dacor customer service wouldnt help me unless I could prove that the unit was getting power. So I had to get an electrician in to prove that I had properly wired the 4 cords that came off the original defective Dacor wall oven. Get service help? No chance. I live 100 miles from Seattle and no one wants to work on Dacor. So here I sit with a $3,000 brick. No service and Dacor has no clue on how they will service this wonderful $3,000 RO130 30 wall oven that is an out of box failure. I dont see how a company that has this bad of a product, two generations of defective ovens, bad customer service, reluctance from the repair community to work on their products will be in business much longer. If you are considering Dacor appliances, consider the problems that I am having. The nonstandard size of their ovens will lock you into future purchases to replace their products that dont last 10 years.

I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There’s no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.

We bought our Dacor 30” gas range in September of last year. We were tired of cheap stoves that lasted 5 years before they needed to be relegated to a landfill. We thought it was an investment that would provide us with a reliable appliance and worst case scenario, better warranty repair service than Home Depot or other big box store.After 15 months, the igniter for the oven stopped working. We tried the 800 number on the warranty registration website and no one there could bring up our registration, even though I could see it on the website. They gave me an email address to contact the people who could look it up and I heard nothing for two days. I called the 800 number again and they transferred me to another number and they finally found our warranty registration and issued a ticket for the repair.The company they use for warranty work in Toronto, is Home Appliance Repair GTA and they are absolutely horrible. They said they ordered the part on November 27, but they did not actually order it until December 6th. Dacor then sent the wrong part! I demanded that they send the proper part overnight and on December 13th they called and left a voicemail saying that the part would be here by today at the latest.It did not arrive and this evening I emailed them again and their response was that the part would be here on December 19th. How does it take a week in this day and age to deliver anything? I don’t believe that I will even have a functional oven for Christmas this year. I have already given up on any baking getting done. I will never buy a Dacor product again. I actually really love my stove, but I am beyond disappointed with their warranty service and customer care.

Unfortunately, the screw broke in two that held our Dacor refrigerator door on and much to our dismay, the door fell off. Dacor was prompt and courteous in sending a replacement lower refrigerator door hinge to the service company and covered the full cost of labor even though they initially said the refrigerator was out of warranty (two years old). Our experience was positive with James who gave timely and a customer-focused response. He also called to follow-up after the repair to make sure we were happy which I appreciated. I hated that the door broke but was very pleased with the repair and the fact that I did not have to pay.

Dacor appliances were installed in a new home I purchased. The refrigerator has been out of service every single year since purchasing the home. So far, two thermistors, one power supply board, one drip pan heater and one ice maker. Every time the unit fails, I have to wait several days for the authorized service provider to come to the house. That will then result in the need to secure a part that will require anywhere from three days to three weeks before the unit can be placed back into service. As you might guess, perishables dont last that long, so every event results in the loss of hundreds of dollars of food. After yet another extended outage experience, I called Dacor to find out what they might propose to make sure my refrigerator actually performs in a reliable manner (apparently I didnt get the fridge with that feature). The short version of the story is that they not only failed to ever apologize for the fact that their product doesnt work, they insisted I produce detailed documentation covering the last four years of service before they would consider taking any action. Shame on me for not keeping all the invoices from the two service companies. After numerous exchanges, an offer to pay for the part associated with the last repair, not the labor, was the best they could do. Apparently, $250 is too much for Dacor to invest in a customer who has paid several thousand dollars in repair bills and lost hundreds of dollars of food for a unit that is four years old. This is a company who obviously cannot design a product that works consistently and cant provide after sales support in an effective manner.

We did a complete kitchen remodel 2 years ago. My husband talked me into purchasing american made over the Bosch products that I preferred. This has been a horrible experience. The dishwasher does not clean. I was told to prime the water and purchase the higher end platinum packs. That did not work, then it was add lemi shine. That has not worked. The water never completely drains, ugh old water. A service tech could not tell me where the rinse aid indicator light was and insisted mine did not come with one! Microwave does not heat in an adequate time. All listed times I have to double time if not more. I was told to put a Rubbermaid container over the food product to insulate the waves... ha! Oven does not regulate heat. when I go to increase the heat during stated recipe, the screen always say 50 even though I would have it at 375. I was told it always will revert back to 350, really. I had all Kenmore appliances prior to the Dacor and never had a problem... Do not buy, I wish I hadnt. We are filing this with BBB and headed to small claims court.. This should be fun. I hope Dacor sees this.

I, too, purchased a 30 Heritage gas range in Nov 2018. The first time I ran the cleaning cycle (2 weeks ago), the oven heating went out. After time consuming attempts to reach the warranty dept, finally got a call back. Sent the required information and was told the warranty servicer would contact me within 48 hours. After not receiving such call, I reached out via email again to Dacor and was told to contact the servicer directly. Well, I just did that, and was told they refuse to service me because DACOR IS NOT PAYING THEM! How is that for a luxury appliance company making millions off of its customers and not paying its service companies? A very clear breach of contract since my warranty is active until November 2021. I have never in my life had such an experience, with the LG, KitchenAid ranges I have owned. Never even have needed one ounce of service in their life. So now I await a response from posts on Dacor FB page and voicemail I left, hoping for service. What a colossal waste of money. Buyer beware!

I purchased a 48 Dacor Epicure stove in October 2010. We moved into our home in November just in time for Thanksgiving. We remodeled the kitchen and the stove is the focal point. When I heated the two ovens, the pre-heat mode stayed on but the ovens went to 600 degrees plus. My oven thermometers only read to 600. That happens every time and the fans stay on for hours. After many service calls, we have determined that the oven is going into a cleaning mode every time and is wired backwards. Dacor is ignoring me.

2017 purchased 36” range. First year- self cleaning overheated, replaced part. That was in 1 years warranty. But now: only 3 years barely: (I dont even cook much). Oven turns off by itself if I open the door. Oven does not turn off when I am done cooking. If I cook 450f pops warning of temp overheat. Called ABT service (this is where Dacor said) it cost $219 for a service guy to call dacor and to give me answer: I think it is android board. I have to buy a board. Plus per Dacor this board will not have wifi. So there is no Discovery- paid extra for extras I can not have...

We remodeled our kitchen less than 5 years ago. As we have owned restaurants in the past, we wanted commercial quality appliances. I was looking at Sub-Zero and Viking or Wolf. Unfortunately I took my Home Center convince me to purchase A Dacor package. That was a mistake. Even though these appliances cost as much as the those brands, the quality is not even close. After spending $22,000 on appliances I have quickly discovered that these appliances are junk. First the microwave began to arc and nearly caught fire. Even when they installed my cooktop. I noticed that the burners in the middle were marked incorrectly and the blue LED indicating the burners are on was burnt out.After only a few years, now my ovens are not working. And right before Thanksgiving I am without ovens. My old ovens were almost 50 years old and worked fine. These $6000 plus ovens are not even 5 years old and are down. I am kicking myself for not going with my original plan. If you are considering Dacor, I would not recommend.

We purchased a 4-door Dacor refrigerator for our new home. The appliance was delivered in March but we did not move in until mid-June. We have had one week of the ice maker working. Since then, (8 weeks now) we have been trying to get Dacor to replace or repair the refrigerator and to date nothing. Now the refrigerator is releasing water all over the kitchen floor (the ice maker is turned off) so we have to keep a towel on the floor. We have asked Dacor to replace the refrigerator but they are refusing to do so.

When I bought my house, the previous owners told me that theyd been having problems with the Dacor oven. They had purchased a replacement burner and prepaid the Dacor authorized service technician to install it for us. We have worked for three years now to get Dacors authorized service representative to install the part for which he has already been paid, and have been using a toaster oven to prepare meals for a family of four the entire time. The oven will heat to 135 degrees, then either shut off completely or immediately switch to broiling mode and burn whatever is inside it. When I called Dacor to see if they could help with the service issue since the technician was authorized by them, they told me it was my problem, not theirs. Although if the product they manufactured wasnt faulty in the first place, it wouldnt be anyones problem!

Worst oven Ive ever purchased by far. Pay big bucks and get junk. About 2 times per month, the oven will not heat up. I cant count the amount of wasted food and dinners out, because it does not seem to ignite, only warm up to about 100 degrees. I contact the appliance repair company and it works when they come out, so they dont do anything. I will never, ever buy another appliance from this brand.

We remodeled our kitchen in 2016. We chose Dacor 30” range. The gas oven has been a disaster. After less than a year, it wouldn’t heat. They replaced it, same problem. Replaced the igniter and valve, same problem. Now they will do nothing and say we’re on our own. Problems with hood and fridge too. Stay away from Dacor at all costs!

I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen. My other appliances were made by GE and Bosch. Ive had to service my GE appliances a couple of times in the last 8 years, but it is the Dacor that has given me the most grief and it was the most expensive appliance purchased. It has never been reliable with regard to convection baking. Initially I thought it was my inexperience with a convection oven. I read everything I could get my hands on and kept trying...after talking with a friend who does quite a bit of baking I realized its not me, its my oven. Then the real problems started. First it was the broiler/ignitor, next it was the membrane in the keypad. Two months later it was the relay board and this time it was the broiler/ignitor....Again! Started calling Dacor when the relay board went out because at this point I had spent $1,000 on repairs....after I had paid $4,000 for the range itself. For the last two repairs Dacor has paid for the parts, while I paid for the service call and labor. This has reduced the cost of my last two repairs by about 50%, which is very helpful. However, Im still very disappointed in the product. I spend a good deal of time in my kitchen and do quite a bit of baking, cooking, and canning. I thought that if I spent more money and bought a high-end appliance, it would serve me well. At the rate that Im going, I will need to purchase another range, unless I want to keep throwing money into repairs on this one, which I dont. I will not ever purchase (or recommend) another Dacor product again.

Very pleased to say Dacor replaced our oven with a new one! I havent thoroughly tested it all out yet, as it was replaced the day before we left for a trip. But so far the top oven seems to be working properly. Need to use the bottom oven yet to check it is working properly.

Dacor refuses to take responsibility for defects in their products. Our wall oven required two cooling fan motors and two relay boards over a relatively short period of time. In addition, all of the sensors had to be hard wired when the oven stopped working, and our service technician was informed by Dacor that moisture tended to get into the sensors on these ovens. We spent nearly $1500 on these repairs. Reaching a customer care representative at Dacor can take upwards of 20 minutes. Phone calls are not returned. Customers are left to pay the cost of defects in Dacor products.

My wife and spend $12k on a new Dacor range/oven 15 years ago. The range works well, the LED lights on the gas knobs needed changed once in a while, the oven door wouldn’t close properly and the heat in the oven wasn’t distributed evenly. All that we could live with. Then the oven died. The repair technician ordered the part. Samsung don’t make it anymore. We are now left with no oven. So we have spent $800 a year on a Dacor range that now doesn’t work. Thanks Dacor… or Samsung?

I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.

I bought this beautiful range and choose Dacor but when we used the Green Clean on it the enamel pealed off a spot on the bottom of the oven a 2x4 inch patch. Now Dacor say that this is cosmetic and will not honor their warranty. I have been calling them daily because they do not call me. Their service sucks.

We purchased the modernist collections 48” range, refrigerator and freezer, oven and microwave combo and dishwasher with a kitchen remodel 9 months ago. We had one issue with the dishwasher which was resolved, then another when is stopped mid-cycle. Repairman came out and was told we needed a new panel. Found out it was back-ordered. Well, it’s now been FOUR month without a dishwasher. We have contacted customer service and asked for other options and were told there was nothing they could do! When following up we have left messages and had our calls not returned, as has our service company. I have waited on the phone 3 times 30 minutes to talk to someone, because they won’t call back. We’ve asked to talk to a supervisor, and was told our information would be forwarded... 2 days later, no call. This is by far the WORST service I have ever had for ANY type of product.

This is our second Dacor wall oven. It is approximately 6 yrs old. December 22/14, I was cooking a Christmas turkey as per usual, and I noticed an odd smell about 40 mins. into cooking. Checking the turkey, the temp. was at 500 degrees and on broil. I burned holes in my oven mitts on the roaster taking it out. Even though I set the temp. at 325 convection roast, it reset itself to 500 broil. Nothing works except the clock. Called repair guy after the holidays. Said it is a control panel behind the keypad area. Ordered the part. Been waiting 4 months now for this part. Now, no Easter dinner either. After reading these complaints, I am worried that this part replacement may not be the end of it.

I purchased a Dacor Double Oven 5 years ago. It is a beautiful design, but unfortunately a piece of junk. Over the 5 years I have had the oven, I have had service technicians repair the oven on 7 different occasions. Unfortunately, my oven is not out of warranty and has failed once again. Today was my 8th attempt at service and the service technician could not get the oven working. I have called Dacor, pleading with them to stand behind their product and to replace this useless piece of equipment. I continue to get L22 error codes, and the main circuit board had been replaced twice. After persistently calling Dacor’s customer service, they finally said they would sell me a new oven at a discounted price to the tune of $4800 plus tax, shipping and installation. I ask myself, why would I want to buy another piece of junk? If Dacor wont stand behind their products, perhaps someone should initiate a class action suit against them.

We did a full reno on our house starting in 2018. With a brand new kitchen we felt higher end appliances would help finish it off nicely. We settled on Dacor from our appliance dealer due to the look a past history of great reviews. Had we known that the original Dacor no longer existed and it was now Samsung with Dacor nameplate we never would have bought them. We have had 15+ service calls for the fridge and oven. Oven didnt work from day one and required multiple board changes. The interior is not level so you cant bake a cake and the racks are impossible to remove without bending the rails. It just failed again last night just as the warranty expired. The call center is in the Caribbean so dont expect any help from customer service. The ice maker with the fridge is a continual problem so we had to buy an $100 ice maker that now sits on our counter full time. These appliances have a high end price tag but are not high end!

I purchased a 30 Dacor dual fuel range and matching hood in 2004. I paid $4009 for the range and $948 for the hood. The range and hood have been nothing but problems. I wrote to Dacor in April 2009 detailing the problems with the range with service history dating back to 2006. Problems include overheating when cleaning which is a safety risk, replacement of cooling fan, ignitor assay, part # 92309 membrane, and replacement of relay board in 2007, 2009 and again December of 2011. I attempted to purchase a Dacor extended service agreement in January 2009 but was declined due to the ranges past history and its age. I recently found this site which indicates that other consumers have had similar problems with Dacor products. Dacor has lost me as a customer as I will never buy another Dacor product! I have been disappointed and frustrated with their lack of response and support. I finally purchased a GE service contract which has helped absorb some of the cost of ongoing repairs. The overhead lighting has long since gone out in the hood. I was told the hood needs to be disassembled to replace the lights. Dacor should step up and support its products. When most people put out $4000 for a range, they expect to get a quality product that will last 15-20 years. With Dacor, this has definitely not been the case!

Most of my life, Ive always bought pretty low end appliances, and theyve always worked pretty well. When we remodelled our kitchen, we decided to go with a high end Dacor stove, and its been nothing but trouble. After just a few weeks, the igniters started to fire constantly on some burners. It was still under warranty, but it was very hard to find someone to honor the warranty. We got that fixed, then the oven light started to come on and off randomly. After our experience with the first problem, we just disconnected the light and let it go. A few months later, the bottom shelf jammed, and there was no way to collapse it to fit in the oven. This product is total junk. Dont buy it!

I paid over $6000.00 for a Dacor EF48BNDBSS refrigerator and have had nothing but problems with this item and the other Dacor item (dishwasher) that I bought when I had a new kitchen built for my new life of retirement. The first refrigerator that was delivered did not work when it was installed and was returned immediately. I had to wait for Dacor to send another one and I have had to pay several service calls each time since that point. I am disgusted that I paid over $10,000 on two appliances from Dacor and neither of them has ever worked even at a low grade basic level. Both of my items have been discontinued and Dacor reimbursed me for half of what I paid for the dishwasher, which did not even cover all of the repair calls that I had paid for ongoing service. At that dealing, I got tired of paying for repair calls for the refrigerator due to excessive icing in the freezer; supposedly there was a quick fix right after I had the unit installed and it did not fix the issue. Now, there is another quick fix that Dacor suggests and that will cost me $800. Really? I dont think so. In fact, I have researched this issue and have found that this quick fix does not solve the problem either. In addition, I have called Dacor numerous times about the refrigerator door not sealing and the refrigerator making all kinds of strange noises. They told me it was the seal, so I had the seal replaced and that was not the issue. Then I paid $235.00 for a service call to look at the seal and he said that this refrigerator has known problems for hinge issues and he attempted to fix the hinge and left and the problem continued. Between the hinge issues, the constant icing issues in the freezer and the food icing over as well along with the trays and inner shelving of the freezer, the refrigerator sealing and the hinges working, and the constant crazy noises that the refrigerator makes, I am ready to file a lawsuit for a lemon of a product. This is the second product that has recall issues and multiple problems. I am sure that with my documentation, a judge would have no problem agreeing that I have paid way too much and put in way too much time and energy into getting a decent appliance into my kitchen. I would never recommend Dacor to anyone. I am dissatisfied and refuse to pay another penny for service calls on these appliances that were installed in 08/2012. At this point, my refrigerator is unplugged and unusable and I am using a small refrigerator that I bought at Costco for $300.00 thirteen years ago that has never had one problem.

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

Our initial dishwasher had many problems. After several service calls, we called Dacor to identify the issue and see if there was anything they could do for us. We received a brand new dishwasher (even better than the initial one) for a nominal cost. We would like to thank Dacor for their excellent service and attention. Its not always the issue, but the resolution that makes the difference.

The ovens needs a new latch kit and a mew control panel every year. It has been repaired 15 times. So many issues but those are the most consistent problem areas. Dacor should have replaced our range the first year. Even the repairman says everyone has had the same issues. For what I have paid in repairs I could have bought a new range.

I bought a Dacor Epicure 48 range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

I have had my 30 inch Dacor Dual Fuel Range since 2002. In the past month, the oven door seems to be falling apart. I had to replace the oven door handle after the handle cracked in the spots on the right hand side where the screws go in. When I tried to screw the new handle in, I noticed that the front panel on the door is lifting away from the door. It is more separated on the right hand side which leads me to believe that it is the reason that the handle cracked on that side. As a result, the handle cannot be properly installed. The only way this can be repaired is to call someone in to do it and it will either have to be glued together or the whole door would need replacing. Reading these forums, Im worried that my oven problems are just beginning and I dont want to start sinking money into this oven. I purchased a Dacor as I believed it was a high quality product and that it would be worth the money and last a long time. This type of problem should not be occurring. I do not consider 10 years a long time for a product like this. My sister has had her Jenn Air oven for almost 20 years and it has no signs of wearing out.

I have a Dacor cooktop, single wall oven, warming drawer, and dishwasher that I installed in my kitchen in 1992. That is 20 years ago. I have never had a problem or needed a repair on any of the appliances. They have worked perfectly. I hate reading about all the problems people are having with their Dacor appliances as I am about to do a major kitchen remodel and plan to go with Dacor again.

Our refrigerator is 5 years old and has had a problem with icing up in the freezer area, resulting in a loud noise from the freezer fan. We originally called Dacor for service but they could not get to it for 2 weeks. An appliance repairman installed a new heater for the defroster. This only worked a short time and happened twice with a cost of over $1000. A couple of months ago, it happened again, and we were able to get a hold of ** at Dacor customer service. She knew exactly what was causing the problem. She ordered the parts and directed a factory-approved repairman to install over $800 in parts and we are confident the issue is resolved. Thank you, Dacor, for standing behind your products.

We were incredibly disappointed, not only with the range but with the customer service from Dacor. We purchased this range in January 2016 and here we are in July with what is basically a pan holder sitting uselessly in our kitchen. Problems started immediately. The first time I used the oven, it locked with the cooking food inside. It turned out that the thermostats on both ovens were so out of whack that the oven temperature reached self-cleaning mode levels so the ovens locked with the food inside! We had both thermostats replaced twice and still had the same problem. Eventually, the thermostats were calibrated, but still within a range. In addition, the switch for the convection oven just stopped working. After 6 months of trying to deal with this problem, we will be returning the range and replacing it with a different brand. At no point did Dacor offer to exchange the range, they simply kept sending a repair person.

I have the Dacor 30 all gas range in my house and it is the best. The grates take up the whole top surface of the stove area, so I have a ton of room to cook on. Basically, I can fit 4 giant pots on the stove at the same time, so Im ready anytime a chili cookout might break out. This is also super convenient during tamale season and soup season because I can put up to 4 giant stockpots on the stove simultaneously. In the event that I spill, its easy to remove the grates and give the surface a nice wipe up. As far as the oven, I totally rule the holiday season because I can fit up to 3 full size 18x36 catering sheets in at the same time, so basically, I can cook 4 dozen or more cookies in one shot, leaving me tons more time with family and friends than if I was baking 1 sheet at a time. Thank you Dacor!

Dacor 48 dual fuel range - Only 3 years ago, we purchased a Dacor range that is beautiful and worked great for 2 1/2 years. During the last six months, I had the led lights go out on some of my cooktop knobs and my oven has started not baking evenly, much as described in a previous post (half of your cookies can be burnt and the other half dough). A serviceman has been out twice and I have been made to feel that basically, I dont know how to use this oven or dont know how to cook. Funny that has only been in the last 6 months. I cooked great with the range for 2 1/2 years and have 20 years of cooking experience, but obviously, I dont know what Im talking about. To replace a led light bulb, I had to purchase a $300 control board part (that Dacor did discount) plus a $100 labor. It ended up being a $250 light bulb fix that has exploded to a potentially additional $600 problem. When taking off the range lid to replace the lights, I am now told that 3-4 burners have to be completely replaced and this again is my fault somehow because the metals fuse together and that is known by Dacor to happen, but my service tech said its because I dont clean my range well enough. This still makes no sense. And to fix the oven problem, it might be the control board? Lets throw my money at it and see? All guessing, the serviceman, Dacor, etc.! So now Im stuck with a parts bill of over $1,000 (Dacor did discount this to about $300) plus $200+ in labor, another guess. This just seems ridiculous to change a light bulb and guess at an oven fix for a 3-year old range that cost as much as a car! Im so irate over the whole issue! What a mistake Dacor was.

We purchased a Dacor oven stove top. It is about 10 yrs old now. 3 years ago we had a problem with the ignitor and had it repaired and paid over $200.00 for the repair. 3 Years later we are experiencing a similar problem with the ignitors clicking on and not turning off. I have called for repairs on this but expect this will cost me some more money. I have been online and have seen similar complaints leading to believe that this is a common problem and I would avoid purchasing Dacor ignitor products for the stove top, until resolved.

It give the peace of mind, knowing that having a Dacor cooktop (RGC365) I have one less thing to worry about it. Food is always on time, and my wall oven is so simple to use and clean. Like I said one less thing to worry about it. I been a Dacor customer for over 12 years. There is no need to look any farther. My next kitchen will be a Dacor Set.

I purchased entire kitchen of Dacor appliances - $30,000. The 48 refrigerator required 9 service calls to stop freeze up. Wall oven – the digital panel went bad. Stove top exhaust – the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told We are discussing the situation and will get back to you. Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadnt been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

I have been very disappointed in the reliability of our Dacor refrigerator, model EF42BDCBSS, purchased in 2007. The first circuit board went out in 2008 within 6 months of the initial purchase. A replacement part could not be located. It was still under warranty so they replaced the whole unit. In 2010, we had to have another repair to regulate the temperature of the freezer. Last week (October 2012), the circuit board went out again! Even though the unit itself is less than five years old, it is no longer under warranty. Dacor goes by the original installation date. I contacted Dacor and spoke with LS who basically stated that all they could offer was a discount on the part. This repair is costing us over $650, not including the loss of food. We paid to have the part second day. When we called back the next day to get a tracking number for the shipment of the part, we were told by another representative that the part had not shipped because it was out of stock in the default warehouse. He was able to locate it in another warehouse and get it shipped the same day. I called LS back and she stated that she never promised when it would ship, but when it did, it would go second day. I would not expect this type of repair cost and attitude on a refrigerator that was over $9,000 when new. Now, I am concerned with the liability of our range and microwave, which are of the same Dacor brand. The main reason I took the time to write this email is to make retailers aware of the situation and ask that you seriously look at the reputation of the Dacor appliance line and decide if you really want to promote this product to your customers. Dacor could care less about their customers and/or reputation.

Five years ago we built a new house with a big open kitchen for entertaining and family. I like to cook. After talking to a kitchen designer and high end appliance dealer in San Antonio, TX, we decided to go 100% Dacor for the kitchen. What a nightmare! The oven was replaced within the first three months. Since then we have had two relay boards replaced (one within warranty, one not) and one thermostat replaced. When the oven is working, I like it very much. But it is a lot of trouble to get it fixed. The refrigerator defrosting until has gone out three times as well (once in warranty, twice not). Today the unit is not cooling at all. It is hard enough to find someone to service these units outside the big cities, so when we do find someone it takes days for them to get here to diagnose; days to receive parts; and days more to fix. I will never buy another Dacor product! I will say this, the Dacor headquarters have tried to help and even gave discounts on parts, but 5-year appliances should never have these many issues. Our last kitchen was 100% KitchenAid and we never had one problem with anything for 6 years!

Dacors wall oven wont heat up after I used Self Clean feature. Dacor said there is a reset button behind exhaust frame on oven (close to door latch). I called when I could not find red button and was told it was hard to find and they did not know exactly where it was located. Maybe I should call repairman. Any suggestions? Has anyone else had problems after cleaning oven? PS: My 5 year extended insurance expired Nov 11.

Purchased home with installed Dacor double oven. Oven wouldnt reach set temperature, so replaced control board. Doable, but a real hassle to remove oven from wall opening and label, disconnect, and reconnect 20-something wires. Two years later, the clock cannot take the correct time and oven timers do not work. Only fix: replacing the $300 control board again. I cannot recommend that anyone purchase these appliances as the control boards simply do not work for more than a couple of years.

I bought a Dacor appliance package for a new custom home which costs over $30K+. Every single piece of appliance is defective. I am OK as long as Dacor can fix or address the issues but it takes them several visits, put the appliance out of order and fixing it does not happen any earlier than 8-10 Weeks. Imagine you living with a fridge, microwave, range and oven for 10+ weeks. The column freezer stops making ice. I call for service and tech informs the lever was jam and he fixed it. Wait 48 hours.After 48 hours still no ice. Another call and after a wait of 3 weeks another visit and diagnose need new part. Wait for part 4+ weeks and another 3+ weeks for replacement. Fridge does not cool and maintains temp 45 degree+. Service tech showed up 3 times and promised it is fixed. Have thrown out thousands of dollars worth food. To date I dont have it fixed. Waiting for a part, tech not available scheduling issues etc. To date I have been out of fridge (8/12/2021) 9 weeks from I made the first call. Currently I have a tech scheduled for 9/1/21.This is not the end. Microwave will run normally and wont heat the food. After several phone call and waiting they figured the door pin was not connecting properly and need parts to fix. After 10+ MONTHS it looks like it is fixed. The range control panel is hanging from underneath and no one seems to care to fix it. Every time I call they tell me its normal. I believe Dacor has not QA/QC in place prior to shipping the appliances to customer. Worst experience ever. If you need more details do not hesitate to call me on **. I hope you run away from Dacor. Dont even consider this option. I have a track of all phone call and email and timeline with Dacor service. I am planning to file a lawsuit and recoup some of the costs and losses.

We purchased our home brand new in August 2006. The house was built and the appliances installed (but never used) in 2003. One of the things that sold us on the house was the kitchen being comprised of all high-end Dacor appliances (double convection oven, cooktop, dishwasher, and built-in microwave). Our excitement quickly turned to frustration. The first problems began with the dishwasher, which after several attempts at repair (circuit board) was begrudgingly replaced by Dacor, with “begrudgingly” being the key word. I have always found Dacor customer service to be rude and dismissive - with the only way that I ever received a satisfactory outcome, being via threats of contacting the BBB and Missouri Attorney General.About a year after receiving the replacement dishwasher, the internal racks began rusting badly. Once again, I called customer service who originally wanted to sell me new racks at a discount. Only after another persistent round of explaining that high-end dishwasher racks should be made from a material that doesnt rust, complaining and threatening, did I receive new racks free of charge. I was also informed that they had changed rack manufacturers and that would eliminate the rusting problem. Wrong. It has now been another couple of years, and the new racks are rusted worse than the previous ones. That is just the dishwasher.Our Dacor microwave display began slowly losing its LED display about 2 years ago. Lately, the microwave interior lining is beginning to disintegrate and rust through. One of the burners on our gas cooktop makes a constant popping noise when lit. The top half of our double convection oven no longer heats beyond 250 degrees. I realize that our appliances are now significantly beyond their warranty period, so I am no longer even attempting a resolution through Dacor. I will most likely ride these appliances into their graves and replace them with another brand. I am writing this mainly to alert others about my experiences with what I believe to be Dacors total lack of quality at a premium price. In my opinion, Dacor is all style and no substance.

I bought my Dacor epicure 36 duel fuel range in 1998. First stove: oven door did not close, spark modulator out. They tried to fix it but failed. They sent me a new stove. #2 stove: same problem with spark modulator. Couldnt use any burner without the constant clicking. Oven didnt bake evenly. Complained. Stove: #3: same problems. Dacor sent me a letter to grade them on their stoves and service. I blasted them. They called me and ask if I wanted my money back or another stove. Stupidly I took the stove. This was 5 years since the original purchase. Ive had this stove #4 for 13 years. Door is and always has been unable to close. I use a stick to close it. Now the relay board is out. Frankly I so love the looks of the stove and I cant afford to get a new one. Original was 5200. Now they are 6700 and I would probably have the same problems. So I am going to try and fix this stove myself. I will never buy Dacor anything ever again, even if I could afford it. When they offer your money back, take it. The service was responsive although didnt solve the problem through 4 stoves. I would gather from that, the design is bad. My mother has a old 1940 gas stove that still works. Gas stoves should not be that complicated.

If anyone else has this experience with Dacor ovens, we need to have a class action suit against Dacor! While baking Christmas cookies this week with my grandchildren, my ovens stopped working and started beeping. The error code was F3. I was able to get a technician rather quickly who diagnosed the problem as a failure of the control board which affected both ovens. The replacement part was discontinued from production in 2011. My ovens are 12 years old and cost over $4,000 at the time. What a pickle I was in a week before family coming for Christmas dinner!The technician said my only recourse was to send the control board to a refurbisher and he did not know when the board would be fixed - all for a whopping costs of over $600.00! I find it unacceptable that Dacor discontinues a control board and forces the consumer to either buy new ovens or pay the cost of a refurbished part that I hope will work. After spending thousands of dollars, how does this happen? What can be done so the consumers who purchase appliances with good intentions are protected from manufacturers that dont stand behind their products? DACOR I NEED ANSWERS!!

I could have written every one of these negative reviews. Ive had all the same issues with my Dacor Epicure oven. Faulty computer panel, failed motor in the downdraft fan, oven not maintaining temperature (meaning NOTHING cooks correctly in this oven), burned out lower element and discolored interior. And let me add that the interior oven fan stays on for about half an hour after you turn off the oven. What purpose could that possibly serve???? Suffice it to say that this is a poorly made product by a company that has no desire for repeat customers. I am currently working with customer service to try to get my oven working for Thanksgiving, but I just dont have much hope after reading all of these similar issues. Clearly, they manufacture a sub-standard product and sell it at premium prices. Nice business model, for a while.

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

We replaced a Dacor with this new upgraded Dacor. I accidentally started a fire in the last one...my fault not the units. Ours fits very snuggly into the wall which was the primary reason we went for the Dacor brand. Other than having to take off the little rubber pads/feet, it slid right in and we were back in business.

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.

My Dacor oven (DO130S, S/N V-A-10160044) is less than 18 months old. While it was in use, it popped, sparked, tripped the circuit breaker, and died. I called customer service, and voiced my concern on safety due to potential electrical defect. Steven, the customer service person advised me that this oven is no longer in warranty, and to call a repair service. I reiterated the concern for product safety. He placed me on hold, and the call was dropped. I called again, and Mike answered. I repeated the same info, and he was not willing to listen to any concerns. He hung up on me. This experience does reflect on published Dacors commitment to customer service, or product safety.

Purchased Dacor Induction Range w Convection Oven RR30NIS-C in October 2013 and LOVE this range. Accidentally broke the glass on the induction cooktop with falling object mid-March 2020. Only the glass is broken, and all other electronics, induction burners, oven, etc are functioning fine. Called Dacor support to acquire part number for a glass top for repair - obtained part number #701751 superseded by #702285, BUT was informed that the part had been discontinued and is no longer being manufactured or kept in stock. No other advice was given other than to discard the entire $6000 range. Multiple phone calls with service.I asked for a listing of third party part distributors and was referred to four distributors on the Dacor public website and given no other info. I called all web-based third-party distributors I could find in USA and Canada to see if anyone had the part in stock, with no luck. I contacted two technicians to see if they would be able to obtain the part through their channels, with no luck. I am an engineer, so I spent some time pouring over technical manuals trying to find a solution to replace the entire induction range cooktop assembly (top part of the range) with a later model, and although its possible, Dacor would not provide the ability to purchase an RNR30NI range cooktop assembly that could be fit into the existing housing on top of the range. The convection oven is completely fine, and I cannot believe that Dacor has given me no other option but to pitch a six-year-old $6000 range because they stopped manufacturing one fragile part made of glass. I would imagine that many consumers may be in the same position as I, as these cooktops are breakable, and accidents happen. I have reached out to Dacor support desk numerous times without resolution, and I am at my wits end with a $6000 boat anchor in my kitchen. What a waste of money! Poorly done Dacor!I would like Dacor to provide me with some sort of solution whether it be the part required to fix my induction cooktop, or a replacement Induction Range with convection oven, or reimbursement of the purchase price so I can obtain a replacement on my own. If I am not able to find a solution to repair my range, I will never buy from Dacor again! Dacor will discontinue easily broken parts without warning! You may spend thousands of dollars and not be able to repair your appliance after warranty expires!

Purchased Dacor Renaissance wall oven in July 2015, Model RNO130S. After less than a year and a half, the cooking temperature began to fail. For instance, set to bake at 425 degrees, the oven would appear to heat properly, but tried and true recipes would be pasty and uncooked at the expected time. I inserted an oven thermometer inside to test and found an erratic pattern of oven heating up properly to 425 but then sometimes dropping back to about 350 during cook time and refusing to ever reach 425 again. ABT repairman adjusted temperature calibration but refused to troubleshoot any further. Just ruined another dinner. Thanks Dacor and ABT for your unreliable product and poor service.

Dacor Epicure Dual Fuel Range and Microwave - Where to begin? Perhaps at the end is best. Dacor appliances are shoddy, unreliable, outrageously expensive to repair and there is no customer support. That about covers it. We bought the above noted pair during our kitchen renovations 8 years ago. We thought that Dacor was a premium brand that would give us long trouble free service. How wrong we were! The only thing Premium about them is the price. 4 years ago, the microwave door refused to latch. Thanks to YouTube, I found out how to remove the door backing and found that the plastic part that comprised the latch was broken. Dacor was contacted - they no longer had the part. Try the open market I was told. I managed to jury rig a repair by using a wooden shim. 3 years ago, the range packed it in. Another repair - this time I was told it was the circuit board that had failed and which was replaced to the tune of $700 and I was cautioned that the second circuit board was not working very well - the interior light would not illuminate and the blue lights indicating a lit burner didnt work, and I should change it too. The smaller circuit board was costed out at $400. Last week, the door latch motor failed and the range began to beep incessantly. Now the oven cannot be used and repair costs quoted over the phone were in the 1000$ range. Thats it for us. Dacor is junk and belongs where its headed - the junkyard. Dont buy Dacor. Live and learn I guess.

This posting is in response to my original post regarding the Drain Pan heater issue in our Dacor refrigerator. My refrigerator was repaired on 10/16/2012 at no charge to me. My refrigerator is out of warranty, but Dacor stepped up and repaired the issue. The customer service I received was second to none, and I would like to thank James ** for that. Great customer service instills confidence in your product! Thank you!

Dacor 27 electric double oven unreliability. Almost from first use the Dacor electric double oven has been plagued with problems including but not limited to door not locking when self cleaning, not self cleaning, door not unlocking upon completion of self cleaning, and filter issues. Since purchased in 2013 the top oven has been used between 75 and 100 times; the bottom oven less than 25 times. Yesterday the oven died. First error message U43 relay board. Second U60 cooling fan. Worse when the control board responsive/froze circuit breakers were needed to turn oven off.Repair estimate is $1600 plus tax. I intend to replace the overpriced and unreliable Dacor with a Kitchen Aide at approximately 13 the price based on customer and Consumer Reports reviews plus a new one year guarantee. I do not recommend the Dacor double oven if you are a serious cook and/or frequent user. Brand name and styling are less important than product reliability and useful life especially when you can purchase the former for two-thirds less money.

I submitted a review regarding a repair on this same refrigerator Dacor EF42BDCBSS back on 10/29/12 and 10/31/12. We now have another repair bill in the amount of $486.42 for a drain pan kit and defrost thermostat. I tried to contact Dacor by phone and email to talk about the situation, but have not received a response. I would highly recommend that you think twice about buying a Dacor brand refrigerator.

I called the customer service number regarding my double oven. It just randomly beeps and now turns off. No error code displayed. It has done this on and off since 2003. Now it is happening all the time. I called customer service and they seemed to act like it is my fault and I need a new touch pad. I inquired and this is a recurring problem with this model. I could not get a straight answer from the person I was talking to. He just told me that if the repairman says I need a new touch pad, then I need to get one. Well I have been doing some research and this is a problem that seems to be haunting more people than I. We own a Dacor gas cooktop that has had to have a switch repaired. We own a microwave that has had two new circuit boards and now a beeping oven that gives no error code and turns off by itself. My advice, do not buy Dacor appliances.

I completely gutted my kitchen on 2/22/92, and purchased a Dacor CPD230R double oven. Whenever I used the self-cleaning function the next day, F0 would appear. I would have to get a repairman to come to my house. This cost me a fortune. For one year, I just used the bottom oven. I finally called Dacor, and complained. I wrote a letter to Mr. **, and wanted satisfaction.They decided that I could purchase a new, better oven for $1,480.00. This was 1998, so in 6 years, I spent $3,680.00 for 2 ovens. After 5 years, I started having the same problems. Every time I used the self-cleaning function, F0 would appear. I just totaled my bills for the new, better oven, and I have spent $963.00 and it would be more, but I figured out, if I pressed cancel and held it, the F0 would disappear. So every time I used the oven, that is what I did. This would last for 8 months. The oven completely shut down, and I could not use the top or bottom. I just had a repairman here, and he said i need a new membrane assembly, and latch. They were supposed to call me with an estimate. They just called, and said the part is no longer available. This is upsetting. Reading the reviews, I see I am not alone in my dissatisfaction with the Dacor oven. Now, I will be redoing my kitchen.

Updated on 02/23/2021: Its been several weeks since I first posted. The only reply that Ive received was an email via this site that requested information from me on my claims. The info was provided the same day. A week has gone by since I provide the information and I have yet to hear back from Dacor. Not even a were looking into your issue. What I did receive was a notice from Samsung (who has acquired Dacor) telling me that one of my service tickets has been cancelled. I dutifully called the listed number to get more information... only to be told that the Samsung customer service rep could not help me and that I needed to call Dacor. Ive tried to approach this matter with humor up to this point but I am out of patience. Given the price I paid for these products, I expected a premium customer experience... the experience I have received has been abysmal.Original Review: I did not think that a customer experience could be this AWFUL or that a vendor could seem to care less than Dacor cares about resolving my issues. After 5 months, the exhaust downdraft that we purchased still does not work and Dacor either does not respond or - when I can get someone on the phone - I get any number of standard excuses (parts shortages, Covid, port backlogs are delaying deliveries, the integration with Samsung, etc, etc). I am also missing basic parts such as shelves(!) that should have been installed during the original installation. The retail partner (Specialty Appliance) does not seem to have anymore luck in getting answers.

We bought a new house a couple years ago, and the kitchen came with a suite of new Dacor appliances - range, fridge, and dishwasher. They are all terrible.The led indicator on the dishwasher is scrambled. The icemaker in the fridge clogs up into a solid block of ice. We had this fixed, which involved a new control board and some caulking, but the problem returned not long after. The knobs on the range feel like theyll snap off any time. The lights in the oven arent seated properly and they interfere with the oven racks. It takes forever to get up to temperature. And Im starting to think I have a gas leak. How can these products be so expensive and such utter garbage? Oh, but they have wifi!

We used a new Dacor range vent only to have it go on and off. We called Dacor and they referred us to Desert Tech in La Quinta. The owner came out and said we needed a new unit for $775. We said just unplug it. He charged us $275 even though it took him less than 30 minutes. Stay away from Dacor AND Desert Tech!

Dacor double oven range turns off by itself while baking - Disappointed in Dacor, especially today. Thanksgiving 2016: baking turkey. Sill baking turkey. I dont know when the oven decided to switch off this time, but I have an uncooked turkey and guests waiting. The oven has done this before, but because it was new I thought it was user error. Nope, the damn oven mysteriously turns off on its own. Incredibly irritated with Dacor. The range hood we also purchased is a joke. We remodeled our kitchen 1 year ago and wanted quality appliances. Bad move. Save your money, folks. Save your money.UPDATED ON 03/10/2017: Dacor sent a company out to fix the broken new oven. Oven still cannot hold its temperature (It takes FOREVER to heat then loses its heat while still showing a high temp). This time I have a recording on what happens when the oven automatically switches off. Disappointing when we spent nearly $10,000 in Dacor appliances for a kitchen remodel. DACOR, please have a rep contact me!!! Still waiting to hear back!!!

Bought expensive refrigerator in Miami. And because I live in Miami 2 months in year use and tern in refrigerator only for 2 months. Every year have problems for thousands dollars. Company keep changing parts. I keep paying. Same problem every year. Big mistake to buy Dacor appliances. Regret very much and angry. People who fixing they know nothing. Only money. Very not happy. Looks like new. Today will throw on the garbage.

I have an Dacor column fridge and after 18 mths (under warrant), its not cooling. Its been 3 weeks, 2 repair visits and Im still out of fridge. Repair person said this is a known issue. If this is the case, Dacor should be proactive and reaching out to consumers under warranty to get this fixed instead of waiting for complaints. Interior trim kit is not included in purchase price which is ridiculous for the price of this fridge. Would not recommend!

I purchased a DACOR PGR-30S LP in 2002. It has had a number of problems due to poor design that required replacing the control panel as well as other parts. However, it has recently developed a gas leak and thus is no longer usable. To fix the gas leak, you must take off the top burners to get to the leak and make a repair. UNFORTUNATELY, DACOR has to make room for new parts and no longer makes the O-Rings required. Yes, apparently a $10 O-Ring takes too much room seven years after I bought my range. So, in 2009, DACOR discontinued making the O-Rings and now I have a very expensive paperweight that I have to take to the dump so that I dont blow up my house. I wouldnt ever buy a DACOR again. The customer service it terrible and they cant even be bothered to carry simple repair parts. Buy a Wolf or some other high end stove because DACOR is literally a piece of junk!

I purchased DACOR built in 30 separate side by side freezer & refrigerator on Jan. 18th 2019. After installation (Jan. 31st) a few days later the food and shelves in the freezer started getting a build up of ice. I called to have my freezer looked at and they gave me a service call of Feb. 7th the soonest a Dacor Rep could make it. The Dacor Rep determined that the freezer door was not sealing properly. The rep from Dacor adjusted the door and said the freezer should be fine. It was not. The ice continued build up on my food/shelves. I was instructed to call if I had any further problems. I made several calls starting on Feb. 9th to Dacor customer service, and, Dacor Service Rep. No one called me back. I left messages, I even text the service rep as he told me to do if I had any problems. I also sent pictures via text to him. No call back from anyone!It took me several days to get someone on the phone to find out what could be done with the freezer and why it was icing up. On Feb.13th I spoke to a customer service rep in the corporate office. He asked me to email him pictures of the inside of my freezer which I did. I never heard back from him. No call, no return email, they just don’t acknowledge any voicemail, or even emails. March 7th another customer service rep, she said a new door was being ordered to replace the one I have now, as they decided it was damaged during shipment. She also told me that her service rep recommended I push on the top corner of the freezer door each time I closed it and to keep defrosting the freezer. Why after paying this kind of money am I told to “defrost” my freezer?Fast forward to May and my ice maker stopped making ice… Since this purchase most of the food had freezer burn. I had to pushed on the door as Customer Service suggested as a solution while I wait for them to install a new door or fix the one on it.. I had to throw out about $600 worth of food. In the end I returned the Dacor refrigerator and freezer. The customer service from Dacor is beyond poor. I wished I had read other reviews on this company and their products before I made such a larger purchase. Please do your research before you spend money with Dacor.The company, Monarch Premium Appliances I purchased the Dacor appliances through exchanged them for me. I can’t say enough good things about Monarch and their employees. Both the company and my salesperson, ended up taking a loss in order to make the exchange! Dacor would not allow them to return the appliance. That is just unacceptable. Why should the company carrying their brand be made to take a loss??? Shame on Dacor for that!

We bought a 36 inch Dacor range with oven last year, around September, when we moved in to our new house. We tried to turn the oven on Thanksgiving day for 10 people, but it would not work. We called for service, and they replaced the circuit board. The repairman turned the oven on, and it worked fine. We never used the oven, just the burners on top, because we have a second smaller oven, we like to use for every day cooking. Then came Christmas day, and we were having 30 people over, so we went to turn on the Dacor oven, but to our horror, it did not work again. We have owned this oven for a little over a year, and have tried to use it only twice. In that time, both on holidays, with a lot of people to feed. This time, when I called for service, they told me I will be charged $198, because when they tried to get Dacor to drop that charge, they said no. We are very disappointed in Dacor for not caring more about the customer.

Updated on 05/11/2021: I wrote a review about my terrible Dacor stove, and I was amazed when I was notified within a couple of days that Dacor wanted to help resolve my issue. I was asked to provide some basic personal information, which I dutifully supplied. That was weeks ago and I havent heard a peep since, and I doubt I will. Clearly they do this just so they can mark these reviews as Resolution in progress to make it seem like theyre doing something to help. But as far as I can tell its nothing but a smokescreen. Dont be fooled by resolutions in progress.Original: Our Dacor stove is the worst stove I have ever owned or lived with in my 50+ years. Within 2 years after we bought it, the oven had stopped working twice and 2 of the 4 knobs broke. (Ive never had a knob break on any stove before.) Luckily an appliance repair person (not specific to Dacor) was able to get the oven working both times but told us replacement knobs were not available. We have tried generics but nothing fits. I have been juggling 2 knobs on 4 burners for more than 3 years now, and STILL Dacor has no replacements available. Six months ago we inquired again and were told they had a new model of knobs available that would fit, but we ordered them and they were on back order and never became available. Meanwhile Dacor had already processed our payment for them (which is illegal, I believe) so we had to deal with getting that refunded because our hope of the knobs ever being in stock was gone. This is also the loudest electric oven Ive ever owned. It sounds like convection is on every time you use it, whether or not its actually set on convection. That lasts for 20 minutes after you turn off the oven, too. Also, periodically the stove emits a loud BEEP and resets its computer for no apparent reason, sometimes when Im cooking (oh, you had a timer going? TOO BAD - who knows when it will be ready now!) and sometimes when the stove isnt even on at all (just thought you might like to reset the clock - AGAIN).Furthermore, the oven door has a special design with an open space at the base that allows dog hair to get sucked in from under the stove and collect between the 2 layers of glass. So we get to view our food through dirty HAIR. Apparently thats why the oven is so loud, because it takes a lot to suck up all that hair from under the stove. This can be cleaned, but you have to remove the door to get to it, which is not easy - I cant do it myself. Its so embarrassing when we have people over for dinner; I just hope nobody notices the hairball in the oven door. After reading through the other Dacor reviews I consider myself lucky to be able to cook at all. Buyer beware, dont EVER buy anything from this brand. Its total (expensive) crap and customer service is nonexistent.

Updated on 06/14/2021: We placed a review about a month ago about a defective range. The company contacted us, took some information, but we have not heard from them since. It seems they just wanted an appearance of willingness to help but do not intend to help. After spending almost $4000 on a stove you would think it would last more than a few years before the motherboard malfunctioned. Dacor has provided no help. Very poor customer service and an extreme disappointment.Original Review: We bought our Dacor range for 3800$ in 2017. The self clean function did not work due to a defective locking mechanism. We had that repaired. Starting in 2019, the bake cycle was not heating up to set temperature. We followed recalibrate instructions. Then, the temperature went over the desired setting. I’ve tried adjusting baking times to deal with the problem. Convection bake started having temperatures above the set temperature.Several months ago we called for repair. The service technician tested the sensor and said it was fine. He stated that it was the motherboard which would cost $1200 to replace with parts and labor. That’s a lot of money to put into a high end stove that cost $3800 to begin with and is only 3 years old! We’ve had Frigidaire stoves that lasted 15+ years. This continues to be a problem. Unfortunately, we may have to replace this stove with Viking or Wolf. This is totally unacceptable considering the initial cost of the stove and the fact that Dacor markets their products to be long lasting and reliable. Never will I buy Dacor products again.

I have a 4 year old Dacor Renaissance 36 in gas range. The thermostat is broken, the self-clean cycle doesnt work due to a broken lock and the oven indicator light stopped working about 2 years ago. Pros: It is an attractive oven with the knobs that light up blue when on and the burners all work fine but that is it! The technician told me ALL parts I need are on backorder due to Dacor being bought out by Samsung 2 years ago and COVID related delays. He also told me there is no ETA on those parts and said it could be an unknown amount of months. So now I dont have an oven for an unknown amount of time. This is unacceptable. I was sharing my frustrations with a friend who recommended I post this on Dacor Applicances Facebook page. He thought I would get an immediate helpful response. So I did. It was taken down not more than 3 minutes after it was posted! They never even reached out. Pretty poor company service. I will never buy Dacor anything again. Even when the oven was working ok - it never kept good heat and the self-clean cycle never cleaned well - there was lots of grease residue left behind. This is a poor quality company all around. Believe the negative reviews. If I could give negative stars, I would.

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

The range cost over $7,000. In the first 2 years multiple malfunctions in the mother board, the convection oven functions, and had to hire a local company to repair. The Dacor company did not care. Called them multiple times, wrote them and received no assistance or response. Repairs cost $$$$ to fix each time something broke.

We purchased a home with brand new Dacor appliances. Within 1 year, the relay board had to be replaced. One year later, the relay board has to be replaced again. Its $600 each time for parts and labor... The part alone costs $500. The company does not warranty the relay board. At this point, we should have purchased a new wall oven. They claim these are superior appliances. Our gas stove top works well, but the wall oven and refrigerator have been nothing but problematic. We will never purchase this brand again.

My ovens have had to have a new board, dishwasher rarely works, my cooktop cant get parts needed! The worst appliances on the market!

I completed a 7-month total remodel of our kitchen and family room, which were connected in November 2007. The kitchen remodel cost $18,000 for various Dacor appliances including the Millenia series of wall oven MOV130S; warming drawer MWDV30; and 42 island hood DHI42130. The remaining includes the huge 30 Epicure dishwasher ED30SCP, 36 cooktop EG366SCH, and beverage center EF24LBCSS. All have the beautiful copper accent package and make for highly attractive appliances. We constantly receive accolades for them. If only they werent absolute garbage functionally and reliability-wise. Others have remarked how the ignitors on the cooktop continually spark, even after the light off. After contacting Dacor and waiting 2 weeks for the repair, for which Dacor sent the wrong part and caused another 2-week delay, the repairman had to rip off the front accent lip of the cooktop to reach the base which significantly dented the front lip. The ignitor worked like a champ for 2 days, then click, click, click - constant ignitions. So I cleaned around the ignitor tip with 409, dried it and it worked flawlessly. Thanks Dacor for your own product ignorance and my now dented cooktop. It has worked well since and is a sound product, so far. If only my luck held out.Next, the wall oven. Very beautiful and my control panel has held out (fingers faithlessly crossed). The oven isnt calibrated though, so follow cooking directions at your own risk. This oven will burn your food if you set the temp and timer to the recommended settings. I have to take off 25-50 degrees and 5-10 minutes of requested cook time or I will smoke any meal. After 2 years of use, I decided to use the cleaning cycle - following the directions to the letter. Forty five minutes into the cycle and kaboo! The front window shattered. Dacor says $700+ for glass replacement; I say send me the part and Ill do it. I got the discounted part for $68; spent 3 hours cleaning and reassembling with care; and the window has held, but I havent tried the cleaning cycle since. Why roll the dice again?Ah, now my fave garbage Dacor appliance - the interminable dishwasher. Truly engineered by the diabolical. I just completed my fourth major repair after 5 years of use. First, the drain valve failed after a few months of use causing flood and was replaced under warranty. Then the door seal failed (more flooding) and was also repaired and replaced under warranty. The dishwasher stinks, by the way, as the unit cannot evaporate effectively during drying cycle due to ridiculously poor rear venting design. So I have to leave the door wide open for hours after use to facilitate drying and stench reduction. The control panel/circuit board has fried twice now in the last 3 years - it just starts erratically beeping and refuses to take input, even with a power reset. Both technicians stated the design and quality of the board is third world, which likely is exactly where Dacor outsourced the garbage.The island hood and warming drawer have worked well, and the beverage center has been reliable but maddeningly causes back left cans of soda to freeze and explode occasionally; even with the set temperature raised to now 45 degrees. Fun to clean up after coming home from a long trip. My expectations are so laughingly low now for these Dacor products that I dont bat an eye with the frozen soda muck this fridge occasionally produces. Customer service though has been helpful and thankfully, American. They have replaced both circuit boards for free well out of warranty. I have only appreciation and great sympathy for the customer service folks who Ive spoken with. I love my kitchen, but hate the appliances in it. Never again Dacor. Never again.

Do not buy a Dacor appliance unless youre okay with replacing parts for the oven in less than 2 years. The control electronic part was replace then less than a year later the user interface had to be replaced. Less than a year after the user interface was replaced, the oven completely stopped working. After calling the same repair guy to come fix it, they informed me that the company no longer sells the control interface. When I called the company, the only options they gave me were to send the part to a third party refurbish company and have them fix it. That means I would have to call the service repair company for the FOURTH time to have them remove the part, I would need to send it away to get fixed and call them back to put it back in. Dacor didnt even offer to pay for any of this. The customer service rep offered to give me a discount on a new unit. Are you kidding me?!? Please do yourself a favor and dont buy anything from this company. They dont back up their products and its clear they dont care about their reputation. Its a waste of money to be spend on high end appliances that are poorly made. Spend less from a different company thats been around for a long time. At least if a part goes, youll have reassurance they will have that part handy. A terrible company. I hope they go belly up soon so they can stop selling overly priced kitchen appliances to people.

After 4 months our microwave exploded when we tried to bake 2 potatoes. Dacor has reviewed the situation and acknowledged the product was defective. 10 weeks later they keep saying the replacement is on the way but no one knows where it is. Dont buy dacor products.

We thought we bought a quality product when we remodeled our kitchen two years ago and put in a $3000 30 inch wall oven from Dacor through their dealer Friedman’s in Knoxville. We had heard for years that their products were top notch and high-quality. I find it interesting that the oven has a self-cleaning function. However Dacor Technical advised me that if you use the self-cleaning function you will create too much heat and destroy the motherboard. Wonderful input after the fact. The oven now does not keep a correct temperature and we are advised that our oven is two years old and out of warranty and we should not have used the self clean function. Really? Why is the button even there. Do not under any circumstances purchase any Dacor product. I feel comfortable in saying Samsung will add absolutely nothing to the quality or service. The lack of customer care and concern is beyond reproach. One star rating is way too generous. How do you just walk away from your products. We used our clean function exactly once and nobody ever said it was a self destruct button.

We purchased a Dacor built-in refrigerator in 2011. After just 5 years the warning beeper came on. We learned that the main control panel - built by Whirlpool - was defective. We then learned that Dacor did not have any replacement part for this model. Our only alternative was the purchase a new refrigerator. Amazing!! Dacor reluctantly gave us a partial credit for a new (KitchenAid) model. However at the end of the day we are out of pocket over $2000 because Dacor built and sold a defective refrigerator with no ability to fix the problem. Very unsatisfactory handling of this situation.

This is an update on my posting regarding our ER36DSCH/NG posted Dec 30, 2013. A Dacor representative has been in contact with us and has offered to install a new oven control which they think will resolve our problem. We are absolutely thrilled and quite surprised that they are footing the entire expense. Now this is what I call good customer service! Thank you Dacor.

About 3 years ago, I spent almost $5,000 on a Dacor double oven. We had it less than 3 months when the motherboard had to be replaced. About 3 months ago, I started to get various error codes and a continuous beeping. An authorized Dacor service repairman has replaced the motherboard three times. He was on the phone each time with Dacor, however we still get the error codes and Dacor has told the service repairman that they are stumped and dont know how to fix it.Here I am, having a beautiful expensive oven to look at but was unable to cook a turkey for my family yesterday! It seems that there is a major error in this oven, and I am stuck with a huge repair bill and an oven that does not work. I can only hope that Dacor will step up to the plate and come up with a solution or replace the oven which obviously is a lemon.

I purchased the Dacor panel ready refrigerator and freezer column 15 months ago. The refrigerator stopped cooling -- in 15 months! These were 8k each!!! It had now been over 2 months without a working refrigerator and no end in sight. I will never ever purchase one of their products again! They replaced the compressor and 3 days later it stopped cooling again. What a joke! DO NOT BUY DACOR!

My stove is 3 years old and I have had to change the LED lights on the burners 5 times. One of the burners warped and was changed. The computer went after 2 years, now I have a gas leak in the burner hose. I have bought the extended warranty. I would not recommend this stove if you like to cook. Just make it look pretty in the kitchen!

I have a induction Dacor stovetop. Its stopped working and blinks an error code. Called customer service who didnt know what the code meant. I was told my model was 2015 which the rep said was old. It was installed in 2017. All they would offer was cheaper replacement parts if I paid for someone to come and figure out what the problem was and install the parts. I was told the replacement parts were not cheap though. I was told that because were the second owner of the house they couldnt fix it under warranty (even though it should be covered under warranty) because they couldnt say how it was used before (commercially or residentially). Give me a break!It gives me almost no confidence in getting this thing fixed. Warranty is a joke and customer service is terrible. So far I had to leave a voicemail for the reps next level who will call me back after the weekend. Im waiting to see what (if anything) they will do but from the first rep. I dont have a lot of confidence in their products.

I went to put something in the cabinet at the top of my built-in wall oven and noticed the cabinet door was warm. Then, I noticed the heat was coming from the top of the oven at the control panel. I am afraid of a fire breaking out in the cabinet now. The oven is less than a year old. We just remodeled our kitchen and installed the ovens in May 2012 and this is just June.

We moved into our home in 2012 and have had nothing but problems with our Dacor refrigerator (Dacor Model EF48DCBSS). Our issue is the drain pan heater AGAIN. This problem is, water that collects in the drain pan freezes and eventually builds up to a point where the fan motor starts hitting it, sounding like a helicopter landing in your kitchen! Weve had this problem repaired THREE times by TWO DIFFERENT repair companies to the tune of $1000. Both repair technicians said it was a design flaw and this problem would continue to happen regardless of how many icing kits were replaced. So a $7000 refrigerator will cost us $1000 a year to keep running?!?!?! After much research, its apparent we are not alone with this problem. We also had a Dacor microwave just STOP working (model #DMT2420S). It was only 8 years old. Our Dacor oven range (model #ER48DSCH) has two ovens and only one side retains the heat. The main side gets to about 300 degrees and then the temperature starts dropping. Here is the breakdown of costs for our so called high end appliances. Dual Fuel Range - $10000, refrigerator - $7000 (annual repairs of $1000), microwave - $500 (had to purchase new microwave $600). PLEASE LEARN FROM OUR MISTAKE AND DO NOT PURCHASE DACOR APPLIANCES. We have a refrigerator/freezer that we bought from Sears SIXTEEN years ago for $500. Still works like a charm! And thank God we have it, because it has had to be our backup for our $7000 Dacor.

When I completely remodeled my kitchen 6 years ago, I actually went AGAINST the advice of my appliance dealer and kitchen designer and insisted on buying the Dacor 30 double convection wall oven. Id been longing for Dacor ovens for years and though they gently tried to steer me towards Miele or Electrolux, I dug in my heels. Ive regretted ever since. Since first use, my electronic display has not been without an error message. Every time I go to turn on the oven, theres a message telling me to clean the convection fan filter. I called Dacor and they told me to ignore it! It was a mistaken message. Still, I cleaned them repeatedly to no avail. The main electronic circuit board on the oven has gone out three times. They paid for it the first time because it was under warranty. The second time they sold me the part at a discount but I had to pay for the service call. Total cost to me: $480. The third time, I had to pay for everything myself. Total cost to me: $870. They told me its because I broiled with the door open. I have NEVER broiled with the door open! The inside lights go on and off randomly. The temperature probe has NEVER worked properly. Last week, I was preheating the oven to bake some cookies and an alarm went off giving me a cooling fan error message. The oven turned off and I cant get it to turn back on. I called Dacor customer service twice so far and the first time they told me they would research the issue and call me back. They NEVER CALLED. I called again and they told me they could ship me the part and I could pay for the service call. The lower oven is currently working so I havent done anything yet, but the oven originally cost me well over $5,000. I have put another $1,300 into it. Im not about to spend another $500-$600 on this complete waste of money. Bottom Line: Dacor sells junk for exorbitant prices and refuses to stand behind their products. I was an idiot to fall for the Only True Convection Oven in the market line. Im buying a Miele or a GE to replace.

We own 3 Dacor appliances, gas cooktop, microwave & built in oven. From the day of installation of wall oven there was a problem. Without going into detail suffice to say it was repaired 3 times within several months, under warranty. We were having issues with our microwave not working consistently, after several service visits, not under warranty, we now are told it will cost over $600 for the part. We are now looking for another brand of microwave instead of fixing the Dacor. On a side note the rings for our Dacor gas cooktop never come clean no matter how hard you try. The material used are definitely inferior. We have another property with all KitchenAid and have been happy with the performance. Our fridge & dishwasher are KitchenAid and I regret not getting the same brand for our other appliances. If I could give a minus star for Dacor I most certainly would do so.

As a contractor, we were fortunate enough to build our dream home which was completed in 2005. After much research and many show room visits, we purchased Dacor appliances for our kitchen. As the saying goes, if I knew then what I know now. Our biggest (note I said biggest, not only) issue is with our ESC130 oven. If you own this oven, do not, repeat, do not, use the self-cleaning mechanism. I have had this repaired once and then replaced once (along with a relay board). I seldom use this because I know when I do the lock mechanism will continue to cycle until it is replaced. This means, while I can still use my oven, I have to time when I open the door based on when the lock is cycling in the unlock position. I must also turn the oven off at the circuit breaker or listen to the continuous warning beep that the lock is cycling (as if I didnt know).After repairing this feature once, I next choose to have the mechanism replaced and Dacor offered me a discount on the parts (the oven was and still is out of warranty) at a cost of more than $500.00. This is on top of what I had already paid to have it repaired just 18 months earlier. I feared using this feature again as I didnt want a repeat performance. After cooking macaroni and cheese yesterday, I felt I really needed to clean the oven and made the mistake of using the self-cleaning feature of the oven. I dont know why I was surprised when the locking mechanism refused to stop cycling.I contacted Dacor today only to speak with the rudest customer service representative I have ever encountered, Steven. No last name. He is the only Steven who works there. He refused to listen to me, spoke over me when I did try to talk, and did not allow me to speak with anyone else. There are no supervisors available on Fridays and he could not transfer me anywhere. I left a message for someone else to call me (they did not). I called back later that afternoon and was given the name of a supervisor, Nhi. She was not available and I spoke with another customer service representative. I learned that Dacor is aware they have a problem with this locking mechanism and are trying to correct it. This got my hopes up, thinking that the company would now do the right thing and replace this mechanism at not cost to me, or at least at no cost for the parts. Not so. Even though Dacor knows there is an issue with this mechanism and they are supposedly trying to correct it, all they can offer me is a discount on parts. Really? Wow! A discount for a part that you know doesnt work properly and probably wont work properly because they are still working on the problem? I just really dont know what to say. Is this supposed to make me happy as a customer? Would prospective customers want to buy a Dacor product knowing that Dacor is more than happy to sell me a known defective product at a discounted price and they should expect the same? It is probably needless to say that I would urge all prospective Dacor owners to not waste their money on any Dacor product as they do not care about their customers. I will certainly be doing my part to warn others and hope this serves to warn others as well. Dacor has a lot to learn in terms of building even what could be called a good product and standing behind what they sell as well as becoming a customer service oriented company.

We bought this oven and had it installed a month ago. Id love to love it, but unfortunately I dont even like it. Immediately after installation I noticed the touchpad for the bottom oven didnt work. I called Dacor and spent quite a bit of time while someone did the standard is the power on run through. I was told someone would have to call me back in the morning, at 9 am. The next day at 10 am having not heard a word, I called back. I was given the option to be called back (you wont lose your place, and our first rep...) Great! Nope. Four hours later still nothing. I called back again. Someone answered quickly and after a short call arranged for a service person to come out in a few days.Fast forward a few days and the serviceman arrives. Hes clearly never seen this kind of oven. He calls Dacor and talks to their troubleshooting department. They decide the motherboard is bad and reorder. Well, its been 10 days. *crickets*. There is no sense of urgency... In fact nobody even seems to care that my $7500.00 oven doesnt work and the microwave literally cant even pop popcorn. I would expect the company to rush delivery of the part. If need be replace the whole oven and figure out what is wrong with the motherboard on your own time. What I didnt expect is for literally everyone involved in the process of choosing and buying the appliance to not be able to find a solution. I give my new oven 1 star out of 10, because it looks nice. Id rather have an oven that doesnt have a smart feature and actually works. FAIL Dacor.

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

We got a U43 relay error on our Dacor oven of 4 years. When we finally add up the cost to replace the part, it will exceed $500 and Dacors only response is, Sorry, it is out of warranty. Of course I do not understand why a relay board on an oven would short out after a few years. Not happy and would not recommend the manufacturer.

I have owned a Dacor microwave for about seven years and is so far the best microwave Ive ever owned. It works great every time, has great preset features and also has a great sophisticated look. I would recommend Dacor appliances based on my experience with this microwave.