I have Electrolux 5 burner stovetop for my home. Last year (2021) 2 of the knobs were not working so I called them and ordered 2 knobs each 35 dollars. This year (2022) again one more know started not working and when I called them they says each one is 72 dollars. That is ridiculous and too expensive. For sure the knobs will be damaging every year for Electrolux stovetop and you need to buy every year. Very poor quality design and expensive.I have issue with Electrolux microwave too. Worst design I have ever seen. The handle screw got loose and dropped into the door and there is no option to fix the screen. When I called them, they said I need to order entire door for 600 dollars. What a design. They design their products to rob the customers for years. DONT buy any Electrolux product. Just stay away from it. Not worth buying. Very poor quality design. I got frustrated with their products at my home.

I purchased a Front loader Electrolux brand washer and dryer on February 19 from Home Depot for a Presidents Day sale. I was given a delivery date on March 3. Four days before they were supposed to deliver, Electrolux called me and asked if they could deliver on March 31, because my dryer was back ordered and they would only deliver them together. I told them that was very inconvenient because I had no other washer and dryer and I had a 6 month old baby. I asked them what I should do. They told me to call Home Depot. Home Depot was helpful, they said they would reimburse me $300 the cost it would be for laundry service. On March 28, I called Electrolux to make sure they were delivering my washer/dryer on the 31st. They told me that again my dryer was backordered and they would not be delivering it until May 16. They said there was nothing they could do that I would have to contact Home Depot for any help. I asked if they were planning on just not calling me and letting me sit around all day waiting for my delivery to not happen and she said, Well, we try and contact our customers but we dont always get to everyone. Needless to say, Im fuming angry and I am going to try and cancel my order and find something else.

This is a letter I am sending to everyone and every review site and agency. We have discussed this with Lowes and Electrolux AT EVERY REPAIR ISSUE. We cant afford an appliance that has proved it will need repeated repair.We purchased a beautiful Electrolux EI28BS56IS stainless steel refrigerator from Lowes in Meridian Mississippi 11-30-10. We had a Sears Kenmore refrigerator that was approximately 16-19 years old. It was still working well but was stained and had cracks in the plastic where someone has dropped a heavy jar. While shopping at Lowes, we were mesmerized by the beauty and BRAND NAME of this refrigerator. My husband is retired Navy and lives on Social Security and I work part time since my cancer treatment. This was a luxury but we were planning on this lasting a long time, maybe for our lifetime.We moved it in, but kept the old refrigerator pushed against another wall to make it easy to transfer items after the new Electrolux cooled. Thank goodness we did that. We had trouble with the ice maker right away, but curiously, even though the new one was bigger than my old fridge, it would not hold everything that was in the old one. What? How is that possible? Oh well, it is a good time to clean out items. Now I have less but the shelves wont adjust to really be useful. You would have to take out a couple of shelves to fit in milk and soda. That leaves even less room. You have to sacrifice sometimes to get something else, right? But what have I gotten - a really expensive albeit pretty refrigerator that takes up more room but actually holds less. Why does the ice machine make that knocking sound but doesnt make ice?Purchased 11-30-10; First repair 12-15-10. I asked the repairman his opinion about the refrigerator - I wont quote him, but he mentioned he wouldnt take it if I gave it to him free. I was concerned, but what choice did I have? Keep my fingers crossed and pray. I came to despise that refrigerator. Every time I walked into my kitchen, there it was, sitting there like a big stainless steel lemon, reminding me it was a time bomb waiting to go off - reminding me of my mistake. Calls to Lowes and Electrolux too numerous to count. Next repair, 03-22-11. Next repair, 04-01-11. Although I believe there was at least one more visit from the repairman, I cant find documentation, so I wont count it.August 2013 - a strange but somehow familiar knocking sound is coming from the kitchen. I sense a sick feeling beginning in the pit of my stomach. My husband checks the ice maker - there are a couple of pieces of ice in the bin with some odd black color. Check the filter (we have also dealt with 2 cracked filters that caused water leaking onto the floor). Change filter just in case. Nope - still doesnt work, but I am getting used to the knocking noise. Call to Lowes service company- they cant find the record of our previous visits (surprised?), wait, hold on, and on, and on... I finally hung up while on hold and called Electrolux directly. I explained what I was dealing with (again), and they do have the record of all 3 previous repair visits, but since I purchased the warranty from Lowes, I need to call them back. Okay, thanks. Call back to Lowes Service Company. A Lowes manager at the local store told us to ask for an RA number from the service company (after 3 repairs, you can ask for replacement?). Rep at Lowes Service Company said we needed 2 more repairs under the extended warranty because the first 2 repairs were under manufacturers warranty and they DONT COUNT! WHAT? Dont count as what? They were repairs that were needed. That doesnt make any sense. By reading reports online about this model, the company knows the problems it has had. They have to know its not reliable. Are they just hoping I will give up? I dont have any money, but I do have lots and lots of time to send my review of Electrolux and Lowes and Lowes Service Company every day and tell everyone who will listen.When we remodeled our home, we purchased all appliances, hardware, lumber, bath fixtures, and remodeling items from Lowes. I am very disappointed in the way they are taking care of this. I am very disappointed in the brand Electrolux. Read more than just this review- check all the other unhappy customers. Electrolux should be ashamed for having their name on this POS (excuse my language). I can guarantee I will never knowingly purchase any item made by this company. I wish I could go somewhere besides Lowes but our town doesnt have a big choice. I will avoid Lowes wherever I can if they dont find a way to make this right. Since the refrigerator is still covered under the extended warranty that WE PURCHASED, Lowes has set up a service call for 18 days from now. My concern is what happens after our warranty runs out? We know, and they know, this appliance is a lemon or just a defective design since many of these dont work properly. Are they just hoping it will make it until the warranty has ended, and we are on our own? This doesnt seem like an honest way to do business. If you buy an Electrolux appliance, BUYER BEWARE!!!!

I’ve had this fridge for about two years now and I still love it. I had my cabinets professionally repainted and new countertops put in so the spot for the fridge was built in and therefore couldn’t fit a subzero without changing out the cabinetry. This fridge gave me a similar look for a fraction of the price and I couldn’t be happier with it.

I purchased a new French door refrigerator in 2009. Since then I had the ice maker repaired or replaced several times and actually replaced twice. I still have problems with the unit. Originally the ice maker was a major problem. Now after having received the third unit the water dispensing mechanism is not working. You would think that after paying good money for a French door refrigerator, that it would last for at least 5-10 years problem-free. I will not buy from this company again.

Stay away from buying this brand. I purchased a Microwave/oven wall combination that I custom made my kitchen cabinets around. Literally after 2 uses, the interior blue coating started flaking off. After about 10 uses the whole bottom of the oven is completed raw. This makes cleaning the oven impossible as its now a very rough texture. After many calls and emails and complaints about the blue enamel flaking off and flying around the oven when operating, they stated there is nothing we can do because its a cosmetic issue. Electrolux told me to contact a appliance repairman which I did.After inspection he told me, There is absolutely nothing I can do with this. It cannot be recoated. Perfect!!!! Now what! I have a brand new oven that is ruined after 2 uses and there is nothing I can do. Buy any other brand but this one. Its a joke, and the only thing I can pray for is not getting cancer from the enamel landing on the food that is cooking in the oven. Dont buy ELECTROLUX, there should be a warning label on this brand.

We have already spent at least 20 hours following every Electrolux procedure to the letter, regardless of how inane the reasoning only to finally be denied a solution. It is the same story about the defective ice makers they designed and installed in thousands of refrigerators a few years back. Bottom line - We would pay for parts but since the ice maker cant be fixed there is nothing we can do for you. Yes we bought $6000 worth of Electrolux products when remodeled our kitchen and they made a defective product but its on us. Thank you very much. They said they dont care about negative Internet reviews because only unhappy people post - not happy ones. Brilliant! So, we vote with our wallet and words. Never buy an Electrolux or any brand by that company and tell as many people as possible. So, when they hire a consultant to find out why the stock is down maybe they will discover these communications and determine that it does matter to try to protect rational consumer relationships.

I believe we purchased the EFLS617SIW washer and received it in June 2016. Less than 3 months of use, a chunk of the seal tore off. We called a service technician from the alliance company and they were sending someone out to take a look. Once he arrived almost two weeks later, he was shocked at how big the tear was, said he couldnt believe I hadnt had more problems with it, but said customer service didnt put in an order for a seal so he was putting it in that day and would be back next week to install it.I was using the machine in the meantime because one, tiny drop would randomly run down the front of the washer so I put a towel under the washer just to be safe. Three weeks after that visit, the clean washer cycle was run at 4 am and my husband went to bed. I woke up at 7 am to cold water all over the floor (and our clean laundry which was on the floor) in our hallway. I cleaned up the water. 12 hours later I realized the subfloor under our new LVP flooring was swelling. Noon the next day I realized water was in our finished basement. Everywhere!In a panic, I called a restoration company who came out and realized watery had soaked into our bathroom floor, our bedroom, our kitchen subfloor, plus into the ceiling of the basement in two large sections of the basement, our basement bathroom, carpeting in two rooms in our basement, etc. It was soaking into the door frames of rooms and more.I called Electrolux and the woman I spoke with acted new, wouldnt let me speak with a supervisor stating all they would do is assign a complaint number since it is late Friday, and stated they have no emergency department I could speak with. She advised to contact the Risk Management Dept or someone would be contacting me in 2 to 4 business days. By the way, Risk Management does not have a direct line, Customer Service will have to transfer me. I have no idea how this will turn out but I am panicked they will not care. Meanwhile, our house is unlivable while we have 15 commercial drying machines and dehumidifiers in our house but we have to try to exist there.

I purchased a brand new Zanussi, European brand from Electrolux, washing machine in May 2011. It was not shipped through to Brazil. When we arrived and tried to use it for first time in November 2011, the machine would not even start. I contacted Electrolux in London and got referred to Brazilian side. I contacted Brazilian side and got referred to local service company. I contacted the service company, who immediately responded by sending a repairman the next day. The repairmen could not resolve the problem and promised to contact us back shortly once he obtains the diagrams for this particular type. I never heard back from him.I called again in January and got a new repairman. This one confirmed that two parts are faulty and must be obtained by them. I never heard back from him again. I contacted again in February, in March and in April. Nothing is being done. In fact, each time we call, the registration number they gave us the last time is incorrect, so we are told.So not only does Electrolux honor its warranty obligations, they do not deliver on promises. They also try to lie and cancel out warranty policies by providing incorrect record numbers. I bet that when we call end of April, when our warranty nearly runs out, they will not be able to assist as our warranty has run out. What a disgrace of a company!

I bought the top of the line appliances by Electrolux for my kitchen. The really pretty one Kelly Rippa advertises. The designers did an excellent job. Love the design and functionality of the dishwasher, fridge and stove. Sadly, the designers were wonderful, but the engineers were terrible. Dishwasher - leaves chalky residue on everything and gets error codes 11 and 1 all the time and has had several repairs that took FOREVER. Stove - needed a new board after only a few weeks. Fridge - has error code EF for evaporator fan. Ice Maker - lets just say that if they had tried to make a more terrible ice maker that it would not be possible. It cannot keep up with a family of 4 without running out. You put it on cube and it crushes the ice. I hate it. These appliances are only 6 years old and I paid a fortune for them. What a shame that something designed so well is engineered so badly. I will NEVER buy anything Electrolux again!!!

In 2010, I purchased $10,000 worth of appliances from Electrolux. My side-by-side refrigerator has been an issue since day one. The hydrator in my refrig freezes everything I put in it. I have had it looked at over 4 times. My dishwasher constantly leaks and I have had it repaired over 3 times. My microwave takes twice as long to heat anything as my old $200 microwave. Dont waste your money. Electrolux makes horrible products.

We bought this beautiful refrigerator last year. My husband was taken with the lighting and didnt mind that it was a bit pricey ($3,500). The problem is... it doesnt make enough ice. The ice maker itself is in the top refrigerator area, its a little 7 x 7 box so if I fill a glass with ice, it empties it and it takes 90 minutes to put out another tray. I empty it into zip lock bags during the day as a back up because my husband goes insane every night when he tries to get ice and its empty. We had the ice maker replaced, and the filters changed. Its just too small to keep up. It would be great if you purchase a separate under counter ice maker (at $2,000). We thought because it was an Electrolux, it would be great, we were wrong. I blame Kelly Ripa.

Filed a complaint on 3rd November 2014....the service team arrived a week later and took a part away. So I am not able to use my fridge till today. Today is 11th Jan 2015..and yet no response from them. Everyday we call they say, the company has no spare parts yet. A company that requires more than 2 months to repair does not deserve to sell its products at all in the market.

I purchased brand new Electrolux appliances for my kitchen exactly two years ago. Since that time I have had the double oven fixed once, the refrigerator fixed four times and then finally replaced, and most recently the microwave has gone out. It’s only been two years (almost to the day) and I have spent countless hours working with Electrolux and repair people on the phone and at home (missing work on several occasions). I now have to pay a trip charge to have the microwave looked at and will have to pay labor to fix it. In two years, these very expensive appliances should not have had such awful quality problems. We considered Frigidaire or GE (which, by the way, our friends went with and have had no problems at all), but went with Electrolux due to the perceived quality and excellent warranty - which in both cases are absolutely false.It’s been nothing but disappointment and frustration. Electrolux has not stood behind their appliances and they make it very difficult to get support. We have had the runaround on every occasion and a lack of accountability, or more importantly a lack of responsibility, to the consumer to ensure the appliances are repaired and taken care of in as painless of a process as possible. On one occasion the repair person went so far as to tell me that Electrolux quality is not what it used to be and how they are getting more and more calls regarding these appliances, so they too were a bit concerned that quality is no longer a priority at Electrolux. Lessons learned and the same mistake will not be made ever again. If Electrolux stepped up and took responsibility and accountability, it would go a long way; however, even the employees I have spoken to seem a bit disillusioned.

We bought a new home in 2015. By new, I mean just built. It came with the Electrolux ICON appliances. These appliances are not worth the money. They are poorly constructed and have been repaired several times. They even have safety defects. The Gas cooktop is poorly designed and a danger to all that own it. It needs to be recalled. The burners are placed too far forward and make it impossible to use the front burners. The flames from the burners extend too far out from the base and can easily catch your clothes on fire. The knobs on the gas cook top also turn on by mistake. They easily turn and leak gas if you lightly brush against them. Kids can easily turn them on. These are a real safety issue and need to be recalled.The ICON dishwasher has been a nightmare. It does not dry the dishes and the control panel is always going out. It just starts flickering and has to be replaced. The fridge is ok but the ice and water dispenser are poorly designed and always leave ice and water falling on the floor. They really need to recall the gas cook top. Parents beware!!!

Bought Electrolux dishwasher Feb. 2013. So far, three visits from repair man. Even though I listed all of my complaints, repairman said there was nothing wrong with my dishwasher, and left without doing anything. Next visit decides control board is bad. Get new control board, works fine. Serviceman leaves and next day, dishwasher doesnt work, and noticed middle arm hits top basket. This is why top glasses never got clean. Repair man needs to return 4th time because pump does not work. But he needs to see for himself, thus will need to come back 5th time, before one year is up.

We purchased both an Electrolux gas-oven/range and a refrigerator a few years back at a high-end appliance store for our new remodeled $150,000 kitchen. With the assumption that Electrolux has been in the business of developing and building appliances for many other well-known companies, was why we decided to go with their new line. Unfortunately, their appliance line is far from quality, and just cheap junk that starts having serious problems within six months of use. First off, our Model: EW30DS65GS Gas Oven/Range’s circuit board started having issues right off the bat. Now mind you, I have owned a few LED alarm clocks that have lasted me over fifteen years without any problems.Within one year, the LED display on our Electrolux Gas Oven/Range went dead, and we were told it would cost us $350.00 to replace it because it was out of warranty. Our Electrolux refrigerator is just as pathetic, and we have had it serviced out more than five times within the first year, just so our food didn’t go bad! Their customer service is a joke, and they could care less about their customers. It’s fairly obvious that Electrolux appliances are just a cheap line of poorly built Chinese junk for the ignorant mass-market. Don’t waste your money or time!

My wife and I bought a brand new home, with brand new Electrolux appliances 2 years ago. EVERY Electrolux appliance we bought has had major problems within the first 18 months, and continues to break. The following all happened within the first 18 months of owning the appliances, and with fairly light use. The microwave simply stopped working. The control panel went black and would not response. We paid nearly $1000 for parts and labor to fix it (as this happened just barely after the warranty expired). 6 months later, the same thing happened. No support or coverage, although the technician was quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not.The refrigerator door handle became very loose. $90 repair bill. Technician was again quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not. About a month later, the freezer drawer handle became very loose. $90 repair bill. The technician was quite insistent that we buy an extended warranty from him. We did not. The Oven stopped working. Simply no heat. Everything looked like it was working, but there would be no heat. $540 repair bill. The technician once again claimed that these appliances almost never have any issues, and was quite insistent that we buy an extended warranty from him. We did not. The dishwasher top rack continues to break loose from its rollers, requiring everything be removed, including unscrewing the brackets for the top rack, and remounting it. This is a very poor design, and seems to be a very common problem on this model. The stove top knobs have all broken loose, and the stove top ignition has stopped working several times. You may be thinking that we must really be rough on our appliances. No.. We barely use them. Our kids have moved away and it is just my wife and I. We are gentle with them, and try to be very careful, especially with what now seems to be extremely fragile workmanship. We have owned several homes and many, many kitchen appliances... We have never had any issues (even when all of our kids were at home and the appliances saw much greater use). Electrolux is without question the very worst. You may be asking why we dont replace them, instead of repairing them. Good question, and we probably will. Of course the cabinets were designed around these appliances, and they all match aesthetically, which is a big part of the reason.

Refrigerator less than 30 days olds. Gear bar in freezer keeps falling off, therefore must remove to allow freezer door to close. This causes drawer to be unbalanced, noisy and wobbly. Called company for replacement. Told my option was repair only. Purchased from hhgregg in Bowling Green KY.

We purchased a washer and gas dryer in June 2017. The washer is ok but the dryer seemed to take longer and longer to dry. The lint screen turns out to be the problem as it does not seal and lets lint get by into the blower. The blower blades get packed full and the safety heat circuits shut the gas off. Appears Electrolux also figured that the lint screen filter was a faulty design and on the new model did a complete redesign!! I will not use the dryer since Electrolux has not designed or manufactured a parts correction and will not sell it to anyone else as it appears to be a fire hazard!

Purchased Electrolux Washer and Dryer 2 years ago against my better judgement. Now the Dryer has had an error code first time E61 and 1 day after repair it had E64 and again E61. A&E Factory Service (Warranty) are worthless. Been 6 weeks already and over $50 in Laundromat costs to dry clothes. I will NEVER Recommend an Electrolux appliance to anyone. My old Maytag lasted more than 10 years before any issues. This is junk but looks nice, nice junk alright!

I purchased new Electrolux dishwasher from Goedekers.com, was delivered to me in intact box, so nothing to show delivery problem, I open the box and could not see any problem, scheduled installation and the installer discover that under the cover blanket the unit was really beaten up. So I called Electrolux and Goedekers to report the problem. The dishwasher is under 12 mos warranty. They send different appliance repair people to fix it. And the conclusion was the same: Replacement because cant be fix.But after two mos Electrolux/Goedekers game come with the statement: the warranty does not cover the repair (actually Electrolux spent $600 on diagnostics and screwing-unscrewing) + I spend long hrs talking/asking/emailing/listening CS reps, managers, supervisors, corporate executives telling different statements, basically lying and not taking responsibilities.The worst experience in my lifetime and Im 64 years. All this Electrolux/Goedekers reps were advising me to do illegal actions to repair the damage for unit under warranty and all is my mistake that I did not uncover the manufactured blanket when I checked the delivery shipped in intact package box. Also accusing me that I damaged my new dishwasher - insane! I ready to expose the damage that Electrolux and Goedekers are doing.

I wish I would have found this website before purchasing the refrigerator 4 years ago. I will never buy another Electrolux product again. The ice maker has never fully worked since we got the refrigerator. Contacted Electrolux when it was still under warranty. The service company came out. Said it was the control board and that they would replace it. Never heard from them again and got busy. Finally the ice maker stopped working altogether about a year ago. I think the biggest problem with these appliances is that they are not made in the USA. This refrigerator was made in Mexico -- you get what you pay for -- low wages, low quality. When are we going to learn? Cheap labor is never better. As with Electrolux they have lost and will lose a lot of business due to these problems. Did they really save a lot of money seeking out a lower labor cost country? I will make sure my next appliance is made in the USA.

After less than six months my new side by side refrigerator started making a loud continuous noise. Two different technician has been out seven times and indicated many of their customer have the same problems. Electrolux refuse to replace.

I purchased all my Electrolux appliances 4 years ago. A fridge/freezer, microwave, induction cooktop and oven, dishwasher, washing and drying machine. I have had an issue with every machine. I have never been so dissatisfied with a make as Electrolux. I will never touch Electrolux again.

BUYER BEWARE!!! When my boyfriend and I bought our house, we purchased an Electrolux washer and dryer set. Since we purchased them, the washer has leaked into the drawer randomly and the dryer has burned our clothes multiple times. They have replaced the back grate 3 times already and it keeps turning black and burning our clothes. Now it’s been fixed since yesterday and the grate is black again. Upon further research, I’ve found multiple people with the same complaint. Please do not buy anything from Electrolux. Their products suck. Their service sucks. Their accountability sucks. I want a new friggin dryer!!!

We have had an Electrolux dishwasher for two years. It worked great until last week and started leaking. I called Electrolux and they stated it was not under warranty, which I knew, and they could send out a repairman. There would be an $89.95 upfront charge which would go against the labor. It was a minor repair on the drain line that took about 10 minutes. However, I had to pay another $87.02 for labor and parts. The $89.95, according to the technician, was a trip charge only. That was not how it was represented by customer service. I called back and talked to a manager that said maybe the rep I had talked to had stated it incorrectly, duh, and that they would educate them to be more specific. It was an intentional misrepresentation in my opinion and they should have know better. I could have called a local company and gotten it done much cheaper.

I purchased a high end set of kitchen appliances (through Sears Canada) in 2009 - an Electrolux fridge and a top of the line electric range/oven. After 5 years, the fridge literally started to fall apart. The faux aluminum strips on the exterior of the fridge starting falling off and the ice making unit ceased working completely and the inside seal on the door was failing. Sears was very helpful but Electrolux was a complete and utter disaster to deal with. After investing a tremendous amount of time and energy in getting them to step up and deal with their inferior product issues, we were given a nominal credit towards buying another Electrolux fridge. Guess what? Within 9 months, we experienced similar product quality issues and made the decision to get rid of it and replace it with KitchenAid fridge which has been performing flawlessly since day one.Next, the oven stopped working. The burners were not functioning at all. Electrolux herded us over to a local service provider who indicated that this kind of problem was a common theme across the Electrolux high end oven product line. The service technician indicated that he would be unable to isolate the specific problem (we kept getting the e15 code of death). He recommended replacing a component for over $500 but warned us that there was a possibility that this would not necessarily rectify the problem - and if it didnt, we would need to spend a further $1100 to replace a circuit board of some sort. Guess what? The fix didnt work. We contacted Electrolux customer service and after numerous discussions they relented and offered us 20% off, as a sign of good faith, a new one. Really??? Do you actually think that I would buy another one of their products after 3 of them failed inside of 6 years? This is the worst, and I mean worst, product quality issue that I could ever imagine encountering. Never, ever, ever again.

I am extremely happy with this range. The quality exceeds my expectations and it looks sleek and modern. The burners heat things up quickly and evenly. Controls are pretty easy but you do want to read the manual.

I purchased a brand new home with all Electrolux appliances. After just my 3rd load of clothes that I did it turns out that the brand new Electrolux washing machine started to overrun and continue to fill without stopping! I’m so glad I was home otherwise the whole house would of been flooded. I got somewhat lucky that I was able to turn it off in time and the damage was a few hundred dollars. After I had the builder and service person take all the necessary pictures to prove the defect Electrolux didn’t care and refused to reimburse me for my losses. This is why I’m writing this because they should know people are a lot smarter than they think and this will cause people to look elsewhere. They also own Frigidaire so another brand that they will lose on, all it take is word of mouth and the truth will eventually come out. All they care about is money and deception.

Purchased an Electrolux refrigerator in June of 2011. I did not bother with an extended warranty. From my past experiences with refrigerators, I figured that I should at least get about 7 or 8 years of use at the minimum.Three months later, while opening the refrigerator, the handle came off in my hand. It actually broke where it connected to the screws on the door. At the time, I had other issues that were deemed more important, so I did not bother with having it repaired. The following summer, I noticed that on very hot or humid days, the refrigerator did not get as cold as it normally functioned. That would last for several days and then miraculously it would return to the normal set temperature. This continued to occur this summer also. From day one, I always said that the refrigerator was loud. Everyday, especially at night when things are quieter, I hear an intermittent popping sound.It is 1:00 AM in the morning, and I just read several reviews on this site. When I woke up yesterday morning, the refrigerator, as well as, my food, were warm. I thought, how in the world can a 2-year-old refrigerator stop working. Granted, that I only paid around 500 plus dollars, I felt I was buying a reliable product since it was a sub-brand of Frigidaire which was the name of my washer/dryer set that I had for 13 years without any problems. At this very moment, the refrigerator is making a very loud humming sound. Earlier I had to transfer food to my deep freezer. I am not happy. I decided to find out if there were any complaints on this product (hindsight) to determine what my next step would be. Well, I have decided to purchase another refrigerator (a well known name brand) and not even bother with a repair service due to the numerous complaints I have read. I refuse to take out the time to experience repeated repairs! Sales representatives will say anything to get you to buy a product. If I have learned anything, it is to research before hand when purchasing sub-brand appliances, regardless of the manufacturer. I will not own another ELECTROLUX product EVER!

In January 2016 I purchased an Electrolux electric range, model E130EF4CQSB, serial number AF55000584. In February 2017 while I was cooking dinner one evening, the glass cooktop suddenly shattered. I called Electrolux customer service and was told to email pictures of the damage, which I did. About five minutes later Electrolux called me back to say that their technician had determined that I caused the damage by dropping a heavy object onto the cooktop. I protested that I had done nothing of the kind, but was told the technicians judgment was final and my (five-year) warranty on the cooktop would not be honored. Subsequently I had to pay $570.40 to have the cooktop replaced. I do not believe that Electrolux has a technician standing by at all times to assess broken cooktops. I think the company simply defrauds customers by declaring falsely that customer abuse has occurred.

Electrolux is the worst appliances I have ever owned. Do not buy these appliances. The refrigerator had a recall and because we did not know about it we did not act on the issue. 18 months later the ice maker went bad on our refrigerator and they said they could not honor the claim. We have spent about $500 for the repairs on this refrigerator and it is only 3 years old. Bad quality, bad service. Nothing good about Electrolux.

As part of a luxury kitchen renovation we chose Electrolux appliances. Built in refrigerator with matching built in freeze, double ovens and induction cooktop. The freezer broke within the first year and it was like pulling teeth to get someone to service it. Electrolux would not stand behind their product and while waiting for parts it just started working again. We lost all our food twice. Its worked since then but often freezes up inside and often has a huge amount of condensate on the exterior. Similar issues with the fridge. They replaced the gasket on the door which did not make a difference other than now I have a gasket that isnt fully attached. Most recently the induction top died. Three weeks to get a service tech here and it is going to cost $ 1,100 to fix a three year old cooktop. I will never buy this brand again and as a leading remodeling contractor in two states, I will not let me clients buy Electrolux either. No help from Electrolux or the dealer.

I hate them! We have had them for 2 years and we have had nothing but problems, and the repair man and I are on first name bases! Last week, he was here to replace the heating elements. Today, I washed 4 loads of laundry and just put the 5th load going and noticed the screen is blank but lit up. The machine is working so far, but its not done yet either! We saved and saved, and spent $1200 per unit for this! Never again! We had a front loader before and it was fine. We have a large family, 10 kids and 2 adults, so it gets used a lot and we were told this would be the perfect machine for our family. This turned out to be the biggest mistake we have ever made! I have been sure to tell my friends and family this also! We are friends with he people that sold us these machines and I shared my complaints with them as well. I will only buy Maytag and top loaders!On top of the current problem with the washer screen, it also leaks in the front and has now rusted the front of the machine because of this. A zipper took a very small nick in the rubber gasket. This by the way is the second gasket we have had on this machine and looks like number 3 at $125.00 per gasket will be on it again! I cant believe the price we paid for these in the beginning and now with repair bills. Im very unhappy!

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

Purchased a dishwasher for a summer home and it began leaking after a few washes. Because winter came and we didnt use the dishwasher the warranty was up. During each wash water poured over the floor. Had a drain pump fixed for over $400. Customer service was horrible. Now after two years it is doing it again. Another $400. Do not buy Electrolux appliances.

Shortly after purchasing the $4K refrigerator from a local company, the ice maker stopped working. After talking to another appliance shop, I was informed that the other store would not sell the model sold to us since there was a known defect with a control board. Sure enough after contacting the store we purchased the fridge from and Electrolux, a technician serviced our unit but warned us with all the electronics now in these machines, there would increasing problems. We have a Kenmore 22 in the garage that has worked flawlessly since 1986. So two months ago I get a glass of crushed ice for a drink, and just before downing the last bit of the drink, I spy a large screw at the bottom of the glass. Thankfully I saw it before swallowing it. It came from the front control arm of the ice maker and supports a plastic bushing which acts as a support so the ice maker water tray can go through its cycle of accepting water, passing back to the steel chilled protrusions that dip into the ice, heating up and then tilting to release the ice into the ice container below which feeds to the front dispenser. I re-installed the screw, but the ice maker refuses to completely cycle up the right side of the upper department and stops just shy of the little red switch and simply churns in an endless motor spasm. Does anyone know if there are diagnostic tests you can initiate from the front control panel to actually see where the problem is with the door open?

I bought the $3000 Electrolux ICON Professional Series Gas range because it looks great and has all the features you could want. Its been a nightmare - weve had one malfunction after another in the four years weve owned the stove and Electrolux customer services is the worst of any consumer products company Ive dealt with. I will never buy another Electrolux appliance and suggest you dont either! After dozens of attempts to solicit help with the oven, their customer service people range from clueless to nasty, and couldnt care less about getting it right for the customer. They just read their script and evade accountability. Theres obviously something seriously wrong with an oven that breaks as many times as mine has. Five issues Ive had: The first year of ownership, the oven’s glass door shattered during the self-clean cycle. The next year, the convection bake control stopped working. After self-cleaning again, the oven door locked and wouldnt open, so the power relay board needed to be replaced. Sixth months later after another self-cleaning, again the door locked and wouldnt open. This time, the authorized repairman reset the thermostat. Now theres a “boom” sound whenever I turn on the broiler, and the repairman said we need to replace two igniters. Repair costs have been exorbitant, and Electrolux has been extremely difficult to deal with. Understandably appliances can malfunction, but when this many things go wrong and Electrolux refuses to take responsibility - the bigger problem is that the company doesnt stand behind their products!

Microwave (Model # EI30BM60MSA / Serial # KG42833822) I purchased a newly constructed home on 03/04/2015. I paid an upgrade charge to have Electrolux appliances installed in my kitchen. I received a one year warranty. Six months after owning the microwave the door handle broke off upon opening it. There are two non-body building adults and no children in the house. It was covered under warranty. A technician was dispatched. He was unable to replace the door handle and had to replace the entire door (destroying my wall in the process). Six months after that, the same thing happened with the door handle breaking off. No coverage as warranty expired eleven (11) days prior. I called Electrolux customer service and spoke with a supervisor. Although polite, she definitely was reading from a memorized script (really frustrating). She was unable to assist with my issue beyond just sending a replacement door handle. I explained to her my disappointment with Electrolux products and she stated she would make note of my complaint. Amazing.I will reiterate my extreme dissatisfaction with Electrolux products and its customer support. This issue is clearly an ongoing one as it has happened twice within a year. At the very least, Electrolux should dispatch and pay for a technician to replace the door handle ESPECIALLY since the last technician found it impossible to perform. If a technician found it impossible, what makes Electrolux think that a customer can replace the handle? Stand by your products Electrolux.

I moved into my new home last year. It was furnished with various Electrolux appliances, refrigerator, stove/oven, microwave. We decided to utilize the self-cleaning feature of our Electrolux oven model #EW30DS65GS. Well the self-cleaning feature worked fine but then the upper oven wouldnt work. It only stayed at 100 degrees. So I researched the issue and found that its a problem common to your dual ovens, they overheat and blow a fuse, blow the thermal control and may only need the reset the button. The button I understand is located in the back of the oven and were unable to get to it since its built-in and glided onto our Kitchen counters. This has been so frustrating!The manual doesnt warn you that there would be a problem with the oven when the self-cleaning feature is utilized. Had we known, we would have never used the self-cleaning feature. Now I have a nice Electrolux dual oven but the upper oven doesnt work. I think that Electrolux should provide concessions to people that have these products and cover the cost of the repair. It doesnt seem right that a common feature as self-cleaning would result in disastrous consequences when used. It appears that this is a manufacturing defect with the oven. I implored the company to assist me with this repair so I can take full advantage of my oven. It really is a nice oven and its a shame that it cant be fully utilized as intended. I spoke to customer assistance several times and emailed them with no avail.

Beware of Electrolux/Frigidaire french door freezer/frig. I have had nothing but problems with my unit. From the day it was delivered it has had door sealing issues which lead to me loosing all my food in the freezer twice. The back of the unit has a water leak through the ice maker lines which has frozen up and rusted the ENTIRE back panel of frig/freezer. The temperature control panel goes haywire and change the temperature which leads to food going bad. I contacted Electrolux customer service as well as their corporate office in Sweden. They basically told me they would do nothing to assist in rectifying all my issues. I even had the repair company that was sent out through my extended warranty company (Lowes) tell me the unit needed to be replaced but Electrolux still did nothing. I will never buy another Electrolux/Frigidaire product again!!

My microwave works ok but the convection oven takes longer than my regular oven. The grill isnt as good as my broiler, the touch pads dont always work. I had to wait for delivery then I had 3 weeks for repairs to be done and it wasnt any better. It costs so much more. I expected a much better product.

Purchase a refrigerator less than 30 days ago to find it never worked right after 2 days. Home Depot has refused to take it back as it was over their 48 hour window. Frigidaire has taken nearly a month to repair it and there is still no ETA. It continues to run fighting to keep cool and fear the electric bill will be significantly higher.

We bought the French Doors ElectroLux Icon refrigerator for about $4500 and after 4 years have to replace the ice maker and the electronic circuit board. Their service group which requires you to buy another warranty, took 3 days to tell me authorized dealers to call for the repair. I live in major city so this was extremely mind blowing. I would recommend not buying this refrigerator.

We purchased this model (EI23BC35KS4) about 8 months ago and have had no issues with it. I think that unfortunately many of the other reviews here are referring to older models. This particular model has LED lighting, which I assume must have solved the issue of the incandescent bulbs 'blistering' the plastic because ours doesn't seem to have that problem. I also think the design of the upper ice machine has been improved because ours works just fine. However a few seconds after you dispense ice, there is a flap that must close to keep the ice maker cool, and if you open the door too soon the machine will beep until you close the door and the flap can shut. It is a very minor annoyance. Overall we are very happy with our purchase and would recommend this fridge, and would also recommend that people stop expressing their hatred of other models through reviews of this model!

Seven years ago I purchased 7 Electrolux appliances to update my kitchen. They look beautiful, but don’t function properly. We have had multiple service people to fix. Within weeks, the same issue happens. Dishwasher not emptying, oven smoking and overheating, stovetop heat very inconsistent, etc. The biggest problem is the total lack of customer service. I’m replacing all $15,000 worth after only 7 years. The only recourse I have is to warn others not to waste you’re hard earned $. You have plenty of better options out there!

I have two Electrolux washing machines, model EIFLW50LIW0 purchased in August 2012. Both have issues, but one in particular has been serviced 6 times for the same problem. The service warranty and customer service is appalling. They continually want me to purchase an extended warranty which I did after two years. Now the warranty is up, the problem is ongoing and they want me to purchase a new one. Im replacing it and when the other one goes, I will replace that one as well. Stay away.

Our Electrolux Fridge with French doors was 1.5 years old when it stopped working. Couldnt get a hold of Electrolux, they dont even have a customer service line and refer you to the website and wont return messages from there. Called the local service tech. He tested and replaced the inverter. Turns out the distributor, who Electrolux licenses had the wrong part. They said it was Electrolux who gave them the info on it. Electrolux refuses blame. Anyhow it caused the compressor to go, the tech said hes arguing our case with Electrolux regional manager who says were out of warranty and on our own. Never and I repeat NEVER buy an Electrolux fridge!

Purchased brand new front load ElFLS60LTI Electrolux washer and dryer July 2015. Washer leaking from underneath and called service repair company. Back metal wheel with rubber belt had continually been cutting away into the back of the drum and carved out a hole where water leaked out. There was plenty of shredded strips of the rubber belt at bottom of the unit due to half of the belt eroding away as it was carved into the back of drum with the metal wheel. Not worth money to repair. I took photos and called Electrolux customer service and asked for a discount toward a new washer or even a used washer since this one was in use for only 2.5 years. The answer was NO. They suggested I shop around for deals. They did offer me 50% off any parts. Nothing toward labor. So I might as well buy a new washing machine. How about offering me 50% off a washer since this clearly was a defect. Anyway, I will never purchase an Electrolux product again.

I bought Refrigerator and Freezer twins at Max Center on 13-02-11, both with one-year warranties. Upon installation by Electrolux technicians the next day, the freezer had a thumping sound and ice formations inside the door. We called the technicians who came several times, made some installations on the door, but never resolved the problems. Lately, Electrolux does not answer our calls, and we are unable to have this problem corrected, or receive a new freezer. The freezer has an air leak which has not been corrected and Electrolux has offered no new solution or help.

New 10/2014 Have had issues with ice maker since new. Many calls to Electrolux at which I had to take numerous hours off work. Several different companies have been sent to correct problem at which it has NOT been fixed. Problem still continues and now is making noise on and off. Went before Electrolux board for replacement and was denied due to the fact the service people they use did not call from the house so to them there was not enough evidence. Duuuggghhh!Now, you know they have records of my calls and the people they sent out!! I was told by one Electrolux person that I need to have repairman call them from my house. Is that my responsibility? NO. One repair guy said, Nah no need for me to do that! I do not think it is my place to tell them anything! One repair guy told me that it was as good as it would ever be. It has always put out crushed ice from the cubed slot. To me cubed is cubed and crushed is crushed. NEVER had this issue with my other fridge. I have done tons of research and they have major issues with their ice makers, period! Monday I took off work again to have the repair guy show up and the order that had been called in (by a manager) said I was out of warranty and to charge me. Sooo, he had to leave and now we are waiting again... another day off work for yet another company to come next week! Oh yeah, and by the way they did not get anyone out after the Monday incident, I had to again take my time to call them. This is completely ridiculous and uncalled for! I really want my money back because this is fridge 5, all ice makers with way too many issues, unfixable! All within the first year! I could go on and on but this is just the tip off the iceberg. Today they told me I had to call the service guy to set my time but they had already give them a dispatch number. Called and guess what no #. Sooo again I had to call again! I think I need to be on their payroll!

I purchased a Electrolux refrigerator on 2/10/2013. After I purchased the refrigerator the ice maker didnt work. The repair man came out to my house and said the water line was frozen and that this was a known issue. He place a part in the refrigerator that would stop the line from freezing. Now, for the last month my ice maker hasnt worked. I had a repair man from ASI appliance repair company come out. He said that the ice tray had a crack in it and that a piece broke off that this was the cause of the ice maker not working. I gave it 24hrs. to produce ice, nothing happen.The repair came back out and said that I need a back panel deterioration Kit and that it will extend my refrigerator out two inches. Also, that the manufacturing is aware of this problem. So, in short Im very dissatisfied with this product. I paid a lot of money for what I thought I was getting a high end refrigerator. This unit is only 3 yrs old. I want to know what are you going to do. At this present time I will never purchase another Electrolux product and will inform social media and friends to do the same.

My husband and I purchased our Electrolux fridge last November 2014. We chose it because it has a fairly reasonable price compared to other competitors like Samsung and LG. It was our first time trying out this brand and we were not disappointed. Our fridge is almost 2 years old now and it did not give us any headache. It's very spacious and cools greatly. There were also ice trays included in the fridge so that's a plus. It's also very easy to clean and it has a very sleek design! Would recommend to others for sure!

I purchased an Electrolux Front Load Washer on April 27, 2015. The belt caught fire and burned a hole in the tub causing a large amount of water to leak on the floor. There is standing water at the bottom of the machine. The door wont open and shut correctly. The machine is loud. It is useless! I requested a new machine, but Electrolux wont replace it. They offered to fix it. My laundry is piling up while I wait for parts and a service appointment. Ive called four times and spoke with a supervisor. They will not replace it. A washing machine should not fail after 2 months!!

The dryer is ok but it collects enormous amounts of lint around the removable filter. Monthly, I have to remove 6 screws and clean out the part that actually holds the filter. Very inconvenient and time consuming. The washer is ok, but does not remove dog hair as well as an agitator washer.

We bought the Electrolux refrigerator ew23cs70153 and also an oven and washer and dryer from PC Richards. Almost $8000-$10000 in product in 2010. They are around 3 1/2 years only. Like many I thought the design was European and sleek perfect for a modern kitchen. Kelly Ripa and marketing they sure spent a lot in!!! We will never buy Electrolux again!We began to have problems right away. LED screen letters some out on oven, round iron plates around burners got rusty on the stainless steel top of oven so had to toss, inside rack you cannot take out to clean the oven, when you push clean oven it blinks and sounds with a message saying take racks out and you hit the lever in the back does release it. No way to get it out. The decals on the front showing which way to turn the dials came off, when it comes on and ignites it makes a boom sound and feels like the oven is going to blow up. We are always worried and jump.I called Electrolux customer service and they sent multiple parts to replace however sometimes had to send up to 10 times for me to finally get the correct part. Very frustrating, I scheduled a repair guy to change the screen and parts. However to date things still are breaking and it was 2-3000 dollars in price. Then on the washer and dryer, the plate inside the dryer in the back from high heat turned black and if I dry any light clothes, it sticks to it and also black gets on the clothes in high heat mode, so I can only use the medium and low heat setting only. Its almost like it is so efficient they didnt think of the parts inside holding up. What a mess. Also the front door in plastic hasnt held up nice and and has gotten cloudy so had to call Electrolux to receive new doors. The overall outside of the unit hasnt held up nice either and we bought in white.And the latest frustration is the refrigerator. When we first bought it the first month the LED screen had one of the letters that went out and when this happens you have to replace the entire screen. Also the regular refrigerator side kept freezing up. The outside easily dings especially the sides of the unit. Electrolux sent us a brand new refrigerator 6 months after we bought the original one. However it didnt stop there. During a storm the power went out and the motor blew so we had to have repair guy come out again to replace motor. We put a surge protector on after that.The latest and last straw is the water line keeps freezing up in the door so we have to keep shutting it off to defrost and then it freezes up again. I cant use the filter water at all!!!! Come to find out after reading reviews many are having this same problem. So I called Electrolux to see if they would send a new door or do anything. They said since it is out of the year and 2 year warranty they cant do anything and they can send a door out for 400 dollars. We just cant believe itI just cant believe they wont do anything when this is a known problem with their design. I asked to speak to anyone higher up and they said there is no one to speak to. We have hit a brick wall. My husband and I just cant believe they would lose a customer over this. I never blog or do reviews but these Electrolux products have been a living hell for how much they are worth! Quality and durability not worth the high price. And the hours I have spent on repairs and calling customer service has to be over 40-50 hours by now. Im 7 months pregnant and we have to buy bottled water because we can use the refrigerator water. So now we have the hose taken out of the unit to use the water, see attached pic.

French door refrigerator - This has been the worst appliance ever created. We purchased in the late Fall of 2011. Very soon the plastic grey trim popped off the freezer door for no reason. Just two adults live here so no wear and tear. Not happy about it but taped it on until finally giving up on tape holding. Customer services response was lame and we were not willing to pay for their ridiculous fix so I would have to live with this aesthetic. Then we began having issue after issue with the ice maker. Grinding noise, not making ice or it all freezing together -- on and on and it never got fixed. Repairman has been out 3 times in past 2 months. He was back yesterday and we pulled the fridge from the wall and we were horrified. The back had a big block of ice protruding. It had sweated and rusted out the entire back panel. The insulation was shot. This is nothing more than a boat anchor now. We paid a lot of $ for an appliance that didnt even last 6 years and weve hated it since about a month after purchasing. We have lawyers in the family and were planning on initiating a class action suit. I would use an Igloo cooler before I would ever consider an Electrolux refrigerator or anything! They dont stand by their product and they shouldnt be allowed to get away with these continued issues. The fridge should be banned from further production and the company should close its door if they cannot remediate the problems and compensate customers for these losses. We now have to buy a new fridge after spending approx $4000 less than 6 years ago.

I bought a Bosch DW, had it installed and then discovered that it didnt have a rinse-only cycle! So, I went back to the store, upgraded to an Electrolux and had the two switched out (with extra unintended expense, by the way, as the Electrolux was just a bit taller and required that I have floor tile removed - and reinstalled - in order for it to fit). That was 4 years ago. I purchased the extended warranty, just in case. But before the original warranty expired, Id had problems with glassware being cloudy, and with a garbage odor inside the dishwasher any time used the rinse-only cycle. (I always scrape dishes before I put them in for rinsing.) Repairman could never find the reason for the odor; plumber verified that the installation was correct and no crimp in the drain line. Odor continued. After another complaint, this time because some items on the top shelf remained dirty, repairman noted that the upper spray arm was catching on the wand that supported it. Fixed it, but have had intermittent similar problems. Had not called for repair, mainly due to the inconvenience of scheduling and needing to be home for the visit, but also because of some health issues that for a while diverted my attention. Now, after a few months of finding one or two items on the top shelf looking as if hot water never reached them, I called once more. Surprise! My extended warranty expired last year!!! (Upon checking, I find that the e.w. on my Electrolux oven has expired, as well.) I was never notified of the need to renew either warranty! The customer service rep with whom I spoke about this earlier this week admitted that there had been a problem with their notification system, but suggested that I had the responsibility of keeping up with that sort of thing!! I will NEVER purchase another Electrolux product, which, by the way is nothing more than a dressed-up Frigidaire. I have Frigidaire front-loading washer and dryer, which I hate (washer door will not close properly and dryer never has dried sheets or towels on the first cycle!) and about which repairmen just make excuses. Stupid me, I didnt know that both brands were essentially the same. Bottom line, count me totally dissatisfied with both labels!!

It was absolutely horrible. I will never buy another Electrolux product and I will never recommend or suggest them to a client to buy their product. I purchased a French door Electrolux fridge at the hefty price of $3,700. The ice maker never worked and after numerous visits and parts ordering over the next 2 months, it was discovered that the inside was dented to the point that the electronic parts that had failed could not be replaced. The appliance company replaced it with a new Electrolux. Four months later, the ice maker stopped producing ice and water started leaking onto the floor from the water dispenser. Two months later, after 4 visits by the appliance company service department, a gasket left of the fridge seemed to be the culprit.I ordered that rubber gasket and 3 weeks later, it showed up. The appliance company came out to replace it but its the wrong gasket. That was 4 weeks ago. I just got a call from them and the correct replacement gasket will be delivered within 5 days. Now, we are going on more than 4 weeks to get that rubber gasket and who knows if its the right one. Thats almost 2 months total waiting for the correct gasket! Im stunned that Electrolux is still in business with this kind of incompetency and bad manufacturing practices.

I will never own anything again that Electrolux has anything to do with! They have replaced my oven 3 times, my dishwasher 4 times, worked on my warming draw twice and my microwave went out right after warranty went out. Oven liner warped & porcelain popped in places. Dishwasher leaked twice & the door seal messed up. Its messed up again. The liner of oven is warped again, the seal on dishwasher is messed up again. There should definitely be a recall on these things. Electrolux did extend the warranties on them, but theyre out now. They said at one time they would exchange them for Frigidaire, but then they reneged. They were not cheap.

I wish I read reviews on this website before I bought an Electrolux appliance. I bought their induction range for around $1700 last September for part of a kitchen upgrade. The range stopped working by started a beeping sound with error code 23 on 7/20/16. On 7/25, 5 days after I called, a technician came from a local repair shop called Ago Appliance Repair, he diagnosed the problem and gone in 5 minutes. Two weeks later, he showed up, replacing the generator, error code changed from 23 to 21. Three weeks later, not to mention with my endless calls with Ago and Electrolux customer service, the technician came back replacing the board, didnt fix the problem. Another three weeks later, the technician came back again replacing another board, did not fix the problem. Another two weeks passed, I have been calling almost every day because Ago keeps telling me they dont have any update but you are welcomed to call tomorrow. Im like an idiot sitting in the dark and wondering should I call or should I not because it doesnt matter, they wont give you any solution. The technician literally told me on all his four visits that replacing the whole unit is the only solution, and he said that Electrolux should grant that instead of wasting everyones time and money, he knew from his experience this is irreparable. I called Electrolux four times during the past 10 weeks, telling them what the technician said to me to replace a new unit, they denied and didnt offer any solution. This has been more than frustrating as if you dont know what to do and what to expect next. Id be really appreciated if anyone can provide any constructive suggestions.

This product was purchased in December 2006 and installed in our home in April 2007 after our home remodel was completed.When we purchased this product, it came to our home from Home Depot in a box. However, after only 4 years, the freezer has stopped working. And, when the repair man came to check the product, he pointed out to us that the product had welder soot marks around the left back bottom and parts had been refurbished inside the unit. In short, the product was not a new product when we purchased it from Home Depot in 2006.When we contacted Home Depot about this matter, the appliance manager was very concerned and stated that they will be checking all products from Frigidaire for refurbished soot marks. He also stated that the freezer should not have stopped working after just a short length of time.As a result, we have contacted our attorney. Our attorney explained that his office will be contacting the FDA and also the Federal Consumer Affairs Office in Washington and request a full investigation into this matter. It is suspected that Frigidaire is selling refurbished products; and 100s of other consumers may have been scammed as well.The product arrived at my home from Home Depot in the manufacturers box and sold to us as a new product. However, the repair annalist informed us on 3 November 2011 that the product was refurbished not new!We called Frigidaire Customer Care Center today at 1-980-236-2000 and talked to a representative who had an extremely illiterate tone over the phone. In short, he basically told us to go to hell.1000s are being scammed by Electrolux Corp (Frigidaire distributor). Please investigate! Thank you.

We built a new home and purchased all new appliances in 2009. We bought an Electrolux French Door Refrigerator and a 30 Double Convection Wall Oven. The first thing to go was the panel on the wall oven. Then the Ice Maker. Twice. Both under warranty fortunately. Then the French Door had to be replaced because the magnet at the bottom of the door kept sticking and we had to pull on the door so hard to get it to open that the door split open. Luckily we were good friend with our Appliance Sales folks and they got an Electrolux Sales Guy to give us a new door. Now the ovens dont work. Started with the lower oven not coming up to temperature. Lets not even talk about either of the temp oven probes which are so badly designed they cant tell the difference between the oven temp and the food temp, so they either turn off the oven to keep warm before your food is cooked, or they cook at the temp you tried to set for the food. Dont think 140 for beef is going to cook anything. Anyway, back to the lower oven. Oven panel says one temp, but gauge set in the oven says much lower. Then the upper oven started doing the same thing. Had a tech look at it, and he asked if I had just run the cleaning cycle. When I said yes, his response was Dont run a cleaning cycle before a Holiday! Meaning that the oven problems happen during a cleaning cycle. Anyway, both oven liners have buckled and are touching the heating elements, causing them to ground out. I need two oven liners, two heating elements, one relay panel, two guys and four hours of labor to repair by oven. Total $2,400 for an oven I paid $3,600 for 5 years ago. You would think you would get more than 5 years of an appliance. Then the French Door went again. This time its the major electrical panel, so now that another $500 service and part repair. Is it worth writing to Electrolux?

I was replacing all of my appliances so one by one I went to store and said I want the best and they always told me Electrolux! The sweeper handle broke the first week I had it! They did send me a new one, but the suction for the hose is the worst I ever had! I had to get my Kirby back out! The gas stove a digital light burned out on clock after about a year! The dishwasher is broke and has been for a year or so, it only lasted about a year also and it never did do a good job!The microwave makes a terrible noise if you try to use the oven part! It scares me so bad I wont use it and I only tried it once! I must say though, I do like all of the different setting it has! The microwave and stove have a confection oven in them! I own rental properties and have bought a lot of appliances and I must say, I had a lot better luck out of a lot cheaper ones! So I will never buy Electrolux again! I was very disappointed! Im glad I didnt buy a refrigerator!!

I have a microwave that has a broken door. I have an extended warranty and have been back and forth with Electrolux trying to get the door repaired or the microwave repaired for almost 4 months already. Ive been assigned 3 different authorized service providers that did absolutely nothing but make me take days off from work for nothing. The corporate sector has done nothing to help.

We purchased an Electrolux gas oven in 2013 and in October 2014, the ignition stopped working. The appliance was still under warranty and a technician came out to repair it. A month later, it stopped working again and just before Christmas a technician came again to fix it. We had to call them out 4 times by which time the ovens warranty had lapsed, so not only did they not fix it, they sent us an invoice for repairs they had not actually competently done. The technician who comes is rude and aggressive and clearly cannot fix the problem. We too, thought that paying $820 would ensure a better quality of product, but the product and their service is appalling and they have wasted our time and money. We intend to seek legal advice.

Double Electrolux oven - Purchased this oven in 2006, almost immediately had outage problems. Every time I use them, and then clean them, they short-out. The fix was to install new motherboard, expensive computer problem. Electrolux says, Just dont use the self-clean feature. Ridiculous! I paid for that with the assumption it will work... Their warranty says that with 3 repairs for the same thing they will replace them. Ive had more than 12 service calls for the same problem but no replacement. I tried getting the number or address of one of the EXECS, they will not give it to me. I see today, they have won an award for the best oven design of the year 2015. What a joke. I want my oven replaced!

We have the same problems that a number of other Electrolux buyers report. Our 2.5 year old appliances have had 10 service calls in this time frame. Problem is now that they are out of warranty, the service calls, and the cost of parts have become astronomical. The refrigerator filters cost $60 each. New shelf $40. Ice maker replacement part $200. Range control panel $535.51, range display board $211.79, plus service call $125+/-. None of these repairs are guaranteed, in fact the range needs these 2 parts for the second time. If you can find a service repair company that even wants to work on these lemons. Most of service companies refuse to work on these appliances. They do not want to accept responsibility for failed repairs. The service repairman basically told me that the repair will fail again. He implied that I should junk the 2.5 year old range ($2,800 new). Think Electrolux customer service will be any help? Think again. Their purpose in life, is to 1) Sell you more stuff like extended warranties. 2) Make sure that you talk to no one else at the company. 3) Listen to your problem, sympathize and give you nothing that will solve the problem. If you ask to be transferred to a supervisor, they transfer you to the next cubicle to someone like Therese (one of the rudest people you will ever encounter), Thomas, Stephanie, or Bridget. All of these people will tell you that they are important (BS like special assist to CEO) but they are dead ends. My advice stay away from Electrolux, Frigidaire, and if the sale is approved GE appliances. Electrolux is in the process of buying GE appliance. My advice, call the store that you bought the appliances from. That is how I got the microwave replaced. Dont be afraid to write these reviews. Use social media to help spread the word about these awful appliances and the horrible company is... Please, please, please, be a good friend and neighbor and help get the word out.

I purchased an expensive fridge from Electrolux. The ice maker never worked. The repair people came out countless times. Repair people told me the ice maker is unfixable. I paid for an extended warranty being told that I could get a replacement for my fridge if it broke down 3 times within the year. When the break downs continued, the repairman told me that they are not allowed to report the appliance irreparable & that they are obligated to continue to try to repair it even though that is not possible. Electrolux basically never has any intention of honoring a warranty with a new appliance. It is all a big scam to get you to pay more money & them not be on the hook for a bad product. Very disappointing from a supposed high end appliance company. The customer service there is a joke and will be so frustrating to deal with. You will want to throw your fridge out the window. They will lie to you point blank about multiple things. Too long of a list to name. FYI my fridge has been the subject of a class action because it has been proven this ice maker is bunk and does not work. But under the class action of course you get nothing -- like $100. Nothing compared to the aggravation or the cost of a new fridge.

I do not recommend at all buying from this company. My fridge Doesnt last more than 3 months. Water leakage, rusty and rude customer service people to deal with and no refund or exchange on my product. Im left with nothing.

We purchased a refrigerator/freezer with an automatic ice maker in the door on 12/9/2013. On October 6, 2014 we needed to have the water dispenser serviced as it ran by itself every minute all evening and damaged a big area as it ran into the basement, ruining ceiling tiles. A service person replaced the dispenser module which was under warranty. This morning when we got up we found that it had again been doing the same thing and again ran into the basement damaging more ceiling tiles. Now the real problem is that Electrolux cannot find a technician that will service our area and are waiting for a call back. We found a company that would service Electrolux products but they are checking to see if they are an authorized dealer. How long do we wait for service or for a call back? I will never buy an Electrolux appliance again. The same part shouldnt break after 8 months.

If you are interested in purchasing a self cleaning oven that you must clean before using the self-cleaning feature then purchase an Electrolux electric free standing stove... I purchased it in February of 2014 and had problems with self-cleaning from the beginning... Customer service says the stains that remain are cosmetic, therefore, they cant do anything... Oh yes and they also sold me a 2012 model which Electrolux says is legal as long as its boxed, hasnt been used blah, blah, blah... Run, dont walk away from purchasing this stove...or if you are looking for good customer service and appliance policies, dont expect satisfaction.

My experience with Electrolux appliances is junk, junk, junk!!! I purchase three brand new appliances and they all had to be serviced right out of the packaging!! The french door bottom freezer refrigerator is junk. The ice maker in the bottom drawer was replaced within a month and a half after purchased. The upper ice maker has been replaced once, serviced two more times since then and now needs to be serviced again!! It goes through some type of defrost mode which causes the cubes to melt in both the upper and lower bins, which then drips out of the dispenser in the door and once again it does not make ice. It frosts up behind the ice bin itself which in turn needs to be serviced again to replace some seal. I have always purchased GE appliances and gave Electrolux a try being they are suppose to be a higher end appliance. Never, never again would I purchase Electrolux!!

I remodeled my kitchen and purchased both an Electrolux double oven and refrigerator in Sept 2014. We started using the oven in Dec of 2014 due to remodeling timeline. After the first oven cleaning, we had to have it repaired as one of the ovens stopped working. A common problem according to the repairman. They actually had a kit to fix it. Needed to put some kind of washer on the thermostat so it would not happen again. My oven even today runs hotter than set. We need to place a cookie sheet on the lower rack to prevent burning. Now just slightly over the 12 month warranty the welding on one of the glide oven racks did not hold and has now separated. I was very disappointed with customer service and Electrolux that they do not stand behind the oven rack and will not replace. According to the supervisor at Electrolux, an oven rack is not a functioning part and therefore is not replaceable.

What this to go with the Electrolux washer. Wanted stackable and large capacity. Couldn’t be happier with my purchase. It’s perfect for condo living. And accommodates comforters and king size blankets and bedspreads. It also has lots of features and at 5’1” I can still see and reach the control pad.

All my Electrolux appliances broke down. The dryer quit and had to replace the motherboard. The microwave broke and replaced it with another over the range microwave and the handle broke within few months. Then last week my Electrolux dishwasher caught fire. It was the motor that caught fire and spread to the insulation. The fire department came and put out the fire and whole house was damaged with smoke. Insurance is handling the claim and I had to pay the $1000 deductible and the dishwasher is not covered by the insurance. It was a loss close to 10 grand. Electrolux wasnt even ready to pay someone to come and do an inspection and I had to pay an authorized repairman to come and submit the report to Electrolux. He is coming tomorrow to do the inspection. I am really frustrated with Electrolux appliances and their accountability.

In January, 2017 we purchased the top of the line Electrolux Washer and Gas Dryer. Shortly after the washing machine was installed, water started to leak from under the unit. It flooded our laundry room. A week later a tech showed up and diagnosed that a pump was installed incorrectly at the factory. Two weeks later it was replaced. Guess what? It continued to leak. This time I asked for a different tech to come out to ensure he knew what he was doing. He determined it was a different pump that was cracked so another part had to be ordered. By this time I was so upset that I demanded a new machine.After much negotiation, Electrolux agreed to replace the washer. Now last week, our dryer stopped working. We started to notice about a month ago that it was taking longer to dry clothes. Finally on Jan. 5th exactly one year from when we took delivery, the machine stopped working. I called Electrolux Jan. 8th and they said the one year warranty is up so I have to pay for a service call. The customer service at this company is terrible and they forget who is paying their salaries. I will never buy another Electrolux appliance and I urge others to avoid them like the plague!

I really wanted a super quiet dishwasher, which this is. Unfortunately, it needs to be reset frequently, doesnt clean well, sometimes decides not to use the dry cycle for no discernible reason. The stainless steel actually got a stain on it that I cannot remove. Between this and the Electrolux fridge that we dont like, I cant recommend this companys products.

I purchased a brand new built-in style Electrolux refrigerator and it arrived dead. A repair company sent by Electrolux identified the problem being there was no refrigerant, he then told me that my compressor will fail most likely within a year because it was run for a short time without the refrigerant and contaminated. Electrolux is fine to deliver dead products to their customers and will only offer to do repairs - not replace the fridge for a new one. Unfortunately, my compressor may fail outside of the warranty period and despite this being part of the refrigerant problem I will be forced to pay. I will never buy Electrolux products ever again.

I have a high end Electrolux refrigerator that is only 5 years old. The ice maker rusted through the back of the refrigerator and a softball size lump of ice was sticking out of the rusted area. The repairman stated the refrigerator was not repairable, he notified Electrolux and stated Electrolux would make good on it. Electrolux offered a 20% rebate on my next Electrolux refrigerator purchase because of the age of my refrigerator. My refrigerator is 5 years old. A refrigerator life expectancy is 14-17 years, making the average 15.5 years. My refrigerator lasted less than 1/3 of the average expectancy and I expected Electrolux to give me 2/3 off my next purchase.They stated my refrigerator was past warranty. Well Electrolux, this was a KNOWN manufacturer’s defect and you allowed the warranty to expire without informing your consumers. I bought Electrolux because I believed you to be upfront and honest and to stand behind your product and most of all to do the right thing. I couldnt be more wrong. I will never buy from you again and that includes your Frigidaire brand and I will be sure to let everyone I know and even strangers that you do NOT stand behind your product and are deceptive by not disclosing manufacturer defects to consumers at every opportunity.

I have been verbally abused by this technician whos name is David. He confronted me over the phone, told me to find another technician as he found out that I made a complaint about him before. He did not do a great job last two times. He basically told me that he does not have time to do a charity job! I have been offered a goodwill warranty service but in Davids interpretation, it is a charity job for him. This is not the first time he made this comment, he said it before on his second visit, mentioning that I get the service for free and so I should spent some money to do rest of the job or do it by myself! So he walked off without testing the product. So the dishwasher still doesnt work. He was very abrupt, rude, not listening to me, and talked on top of me which was really depressing. This is unfair and breaching consumer laws and unfair business practices. People like him will destroy Goodwill of Electrolux.

This is the first time I have ever written on of these reviews, but I just had to because I can honestly say that dealing with Electrolux has been the worst customer service experience I have ever had. And Im still dealing with them. Some background. About 15 months ago I bought a fridge and freezer set from them. They are fairly high end, stainless steel all fridge and all freezer set. Model numbers are # E32AR85PQS and # E32AF85PQS.I am amazed at the number of issues we have had with this fridge in such a short time. The handle is permanently loose, the seal is subpar, but those two issues are minor. After we had owned it for about six months, it started leaking water. We would wake up in the morning and there would be a pool of water in front of the fridge. I called the store where I bought the appliances, and they directed me to call Electrolux.After about a half dozen calls and no real concrete answers they finally gave me the name of two Authorized service providers in my area and told me to call them. I did - 1 was out of service and one wasnt taking appointments for a couple of weeks. We waited the couple of weeks while the leaking continued to ruin our hardwood floor. When the repairman showed up, he called Electrolux and they told him this was an issue they were aware of and they sent him a part to fix it. So this was an issue they were aware of, but they didnt bother to reach out to people that bought the fridge. No compensation for my ruined floor was offered.Jump ahead to about 3 weeks ago and our fridge is no longer cooling. The coldest it is getting is about 15 degrees Celsius (but it is usually warmer). I call Electrolux again and the first agent I spoke to says that I have to deal with it myself as it is past the 1 year warranty period. She asks if there is anything else she can help with and hangs up. Then I call back and get a different agent and I explain all of the issues I have previously had and she offers a part authorization, which means I have to pay for the servicing but not the parts.I do a little more digging into my receipts and manual and see that there is a 5 year warranty on the cooling system (which is obviously where the problem is). I call them back and ask for a supervisor and explain this and then she says yes, they will cover the service cost and parts. I am not particularly happy that I was the one that had to bring this up. Had I not, I would have been on the hook for a new fridge. So, she gives me two services providers to try calling to set up an appointment. The first is the one Id told them last time was out of business and the second one doesnt have an appointment until September (It is August 12th at this time). And this is only to come look at the fridge. I figure by the time it gets replaced or fixed I will have been without a working fridge for at least a month and a half in the summer (I have young kids, lots of milk and yogurt going bad).While this is all going on, I have someone else look at the fridge. He is an appliance repairman but not one of their authorized dealers. He tells me what he thinks is going on (compressor issue or worse) and I relay that to Electrolux. They actually call him to confirm this, but then tell me that his opinion does not matter as he is not an Authorized servicer.There are other repair companies that are nearby that would be able to come take a look at the fridge in the next few days, but Electrolux wont allow this because they arent Authorized. There are other Authorized repair companies that are further away that could come in the next few days, but Electrolux wont allow this. The would rather have us be without a fridge for at least a month. With all of the issues we have had with the fridge, I would assume they would try to be accommodating, but they are not, even in the slightest. So now I wait for 3 weeks for someone to even come take a look. Poor product, worse customer service. I would never purchase another Electrolux appliance and I would suggest others stay away.

About 3 years ago we remodeled our kitchen and purchased the top model refrigerator that Electrolux had to offer. Within a year, they replaced the entire refrigerator for free because the ice maker could not be repaired. After owning the second refrigerator for a year, we began to experience problems with the ice maker again. We had to pay $250 to have the ice maker replaced. Now, another year in, we are having issues again. The ice maker has stopped producing ice again and I have had to call a serviceman to come and repair it. This is really frustrating and disappointing. I would never purchase nor recommend an Electrolux refrigerator again. Call Electroluxs customer service was fruitless.

My 15 year old machine packed up just before Christmas. Given that my sons family of 5 were to stay with me for 2 weeks of the holidays, I decided to buy a new machine rather than have the old one fixed. Nowadays its difficult to check machines out in showrooms, so looking online, I ordered an Electrolux front loader from Home Depot. Free installation and theyd remove the old machine at no cost. Great. Id get it taken care of before the family arrived.The machine worked for the first couple of times, but after a few days, stopped spinning. By this time, Home Depot had washed their hands of me because it was beyond their 48 hour return policy. I contacted Electrolux to request either a new machine, or my money back. They insisted on sending out a technician, who, called the support department to be informed the office was closed for the holidays.I contacted Electrolux again who said theyd send out another technician. I explained that I didnt want a 2 week old machine repaired, I either wanted a new one or my money back. Of course, this wont happen and I have to have another technician review the machine. I have now been waiting for this to happen, and calls to the support department go unanswered.In the meantime, I am becoming very familiar with my local laundromat, and so far have spent at least $100 on using their machines. Now my family has left, I have 6 lots of bedding waiting to be laundered. I cannot believe Im in this situation. I dont know where to turn to next. I think I have been treated despicably and dont feel very good about it.

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

To all my family, friends and shipmates: Please forward this on to as many people as possible in order to get the widest amount of coverage as possible! My wife and I purchased a new Electrolux Refrigerator (Model Number EW23BC70IS) on 25 May 2009 at a cost of $3699.00 for our new home. In less than a year were so many problems with the refrigerator; ice maker not working and freezer drawer cracked (which were covered under warranty), that Electrolux finally replaced it with another one (Model Number EW23BC71IS) on 29 April 2011.On 9 August 2013 there was a service call to replace electronic board and ice maker. On 5 September 2016 another service call to install Rear Insulation Kit. Finally, on 16 May 2018, a service call to install Air Handler. Then less than month later, on 13 June 2018, a service call to Beach Appliance Service, LLC., regarding frozen water line, no ice or water, and large mold patch on wall next to the back of refrigerator in addition to water dripping from back of refrigerator.The bottom line is that even though Electrolux was contacted both by Beach Appliance Service, who provided a total of 18 pictures (including mold), and myself (at least 5 phone calls) regarding this issue, Electrolux’s bottom line was that the refrigerator was out of warranty and that they would be happy to give me 10% off a new refrigerator. Please tell everyone you know what a lousy product Electrolux makes and that no one should buy anything from them or go through what we did. Since I didnt any resolution from Electrolux, I am now taking them to small claims court.

I have had trouble since we bought the refrigerator.. Had to fix the front panel three times and now it is the ice maker. I have had to empty this appliance many times.. terrible produce; will never order an Electrolux product again.

July 2010 saw purchase of new refrigerator, Electrolux, who happens to be one of two major providers of appliances in this country. Received a one year warranty (as long as I was willing to pay for the authorized serviceman to come verify my claim of what was wrong with it because only the parts themselves were free). Eight months after owning it the door handle broke off upon opening it. Normal wear and tear with two adults and zero children. It was covered under warranty. Eight months after that the same thing happened with the door handle breaking off in my hand. No coverage as warranty expired. That takes us up to today, in 2016. FIVE YEARS and a couple months... How long should a consumer expect to be able to get use of an appliance such as a fridge? The one we replaced was 22 years old and still running, but I wanted energy efficient appliances. Bad decision! They sure dont make them solid like that anymore... At least not mine.So today, spring cleaning, I discovered that the left and right sides both are covered in little hairline cracks, all over the sides. Almost looks like what would happen if something got too hot then too cold or vice versa... I dont have any idea how this kind of fractures on the inside of the fridge could happen. Unless it is because of manufacturers defective product. Something about the material they used is just not up to par for what is needed in a fridge. Thats my first guess. But of course there is zero warranty and the phone rep would not even discuss possibilities of the company taking responsibility for defective products. I will be watching close though, to see if there is ever a recall on them. It wont be able to be used for very much longer. Five years on a fridge? Is that supposed to be the new standards we are going to be forced into dealing with from one of two of the major providers of appliances in the United States? I sure hope not. They are too expensive and really too heavy to replace every five years. Wow, will the land fills be filling up then, huh.

We bought an Electrolux gas stove less than 3 years ago. In less than two years, the enamel on the inside of the oven was flaking off where the racks go. These racks are on gliders so if you are cleaning the oven, its pretty much the only time the whole rack gets moved in and out. In other words, the rack stays in place but the shelf itself can glide in and out to remove food. I noticed 3 spots chipped off about 8 months ago after I cleaned the oven and was putting the racks back in. I wrote to Electrolux and sent pictures to them. They sent me back an email saying they had a technician look at the pictures and he determined this was normal wear and tear. So I sent them a reply stating that my last two stoves were over 20 years old, the racks were in and out of those stoves many times and all the enamel was still in place when I got rid of the stoves. This was a manufacturer defect and I would like this fixed. The liaison from the CEO then called me and told me the same thing that their reply email stated and again I told her about my last two stoves never having this problem. She then offered me 60% rebate to buy another Electrolux stove because they cant replace the inside of the stove. I told her, No, I want all my money back so I can go and buy a stove that will last. I had read online many people were dissatisfied with their stoves for the very same reason I was complaining. Also the front right burner doesnt light right away, another complaint from others. When it finally decides to light you get a loud fffumm and a huge flame shoots out of the burner. Now, the other day I cleaned my stove and the next morning I opened the oven to wipe the ash out and in the bottom of the oven the ash was rust colored. I thought that was weird but figured it was the grease that had spilled over before I cleaned it, but once I started wiping it out, I noticed the bottom of the oven is actually rusted and pitted all over. This is not normal. As I see it, the enamel is breaking off when the oven is cleaned. The front of the stove where the knobs for the burners, where it tells which burner is for each knob is all worn off. This is a very expensive appliance with shoddy workmanship! Now Electrolux is telling me they will give me 50% back to buy another one of their stoves. I would never spend that kind of money, and this was the most expensive stove in any of the places we looked. I thought I was paying for a good brand, a long time name in the appliance business and would stand by their product. I will never purchase another Electrolux product again.

We purchased a washer dryer set 1 year ago. The steam/water valve on the dryer failed 4 months ago and after the load is dry the water continues to stray into drum, filling it up with water, runs into drawer and floods floor. We had it fixed by the appliance store technician. The valve has now failed again. A tech is coming out again. Has anyone else had this issue? Model # EFME517SIW0.

Very expensive French door model purchased almost four years ago. Problems with the icemaker from almost day one. Repairman needed almost every six months. Right now, it functions, but is very NOISY - grinds when trying to make ice. I learned too late from other reviews that the icemaker never worked on the wave/touch model and there seems to be nothing the manufacturer can or will do.

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

Five years ago I remodeled my kitchen. I was talked into the top of the line Electrolux icon line and paid the price for it! Now I am again paying the price for it. Where shall I start? Hmm lets go with the overpriced refrigerator that has now almost completely fallen apart. Every shelf made with plastic fittings has now broke. Shelves are now barely holding one, drawers dont roll and stick and again, plastic parts broken and cannot be repaired. Overpriced built-in convection/microwave. Now not working as I dont want to put an additional $500.00 to repair the thing. Id rather put the money towards something worth having. Oh, and this is the second time its been repaired. Built-in convection oven electrical panel has been replaced once. Im not holding my breath. Now this morning, two of the electrical units on my flat top built-in stove have an error indicator on them. Who knows what is wrong now! All I can say is seriously, 4/4 items being in disrepair in less than five years. Well, you do the math. Do not buy any Electrolux product.

My husband purchased this dishwasher from Home Depot a year ago. From the day it was installed, it has given us nothing but problems. If a dishwasher had the power to ruin a persons day, this is the model that would do that. The electronic display never works. Just never works. Push them all day to try to start a load of dishes and you get nothing but beeps. You cannot simply push the type of load and hit start, as most dishwashers allow you to do. Its all computerized and nothing works. When we finally do hit the buttons enough times to get the machine to start, it runs a cycle and the dishes come out the same as they went in - not cleaned at all.Weve called Home Depot... Weve called Electrolux - all to no avail. Electrolux sent out a serviceman who did nothing. They wouldnt accept a return for this horrible machine, yet charged over $1000 for it. Im just waiting until my husband says we should just start over and buy a new machine. He chose this one himself, so Ill probably be waiting a while. Ugh. So frustrated.

My washer is still not fixed after almost 3 months. Do not get their service at all. You will be paying out your pocket when they sit there and act like they are concerned when they are not at all. Pissed and out of pocket cash.

DO NOT BUY Electrolux EI32AR65JS (similar to EI32AR80QS and several other model numbers) OR THE COMPANION FREEZER. The cooling system failed on my unit within 6 months. I have been without a fridge for over a month. This is not just a slight risk, but almost a guarantee based on the amount of feedback on the internet. No coverage for lost food. No time limit on how long the repair can take. No extension of the warranty for the repaired unit. Will not even replaced the already hacked up unit unless it fails two more times. I wish they had categories for customer service and quality in this review form. They would both be 0 stars. I am seeking other customer of this product to form a class to take action against Electrolux.

Bought a front load washer and dryer 2 years ago. Within the first month our washer was beeping and displaying an error code. Called and told it would cost $125 for one of their authorized repairmen to take a look. Fast forward to 6 months old, it started leaving oil/grease stains on our clothing. Destroying these articles of clothing. Fast forward to 9 months in and out dryer wouldnt stay on for longer than 5 minutes at a time. Called and was told it was the heat element and it was not covered. ARE YOU FREAKING KIDDING ME?! So we paid out of pocket to repair and purchase the part. Now not even two years old the washer is leaking water everywhere causing extensive damage to our floor and wall. They are willing to cover the part as now suddenly parts ARE covered up to two years (so our heat element should have been covered!) but are still going to be responsible for the cost of labor. I have never seen such junk! What company does not stand behind their products?! I know and understand warranties. However with units that have had as many problems as these, it is inexcusable to shrug shoulders and say Oh well. Plagued with issues and no assistance. What a joke!!!

Electrolux refrigerator exhibiting serious problems after the one year manufacturer warranty was up. I had purchased an extended warranty (not through manufacturer) however, when I called Electrolux to report my issues - possibly having a lemon, too many problems for a new fridge, etc. - they were completely disinterested and took no responsibility for their product. They said it was a dealer problem if I wanted any comeback! I spoke to a supervisor Jennifer. How can companies take no responsibility for a product? Specifically ice maker problems, digital display and water dispenser.

I purchased an extended service agreement on my washer, waste of time and money. It has been 3 weeks and my washing machine is still broken and leaks. I finally had the service come back today to repair the pump, but after he left I ran a load and my whole laundry room was flooded. When I called Electrolux the customer service representative asked me what the problem was after I explained the whole situation, he didnt think the water leaking from the machine was an issue for them to deal with. Not to mention waiting 3 weeks for my washer to be fix the amount of mold that grew inside by the motor and pump was ridiculous, especially when I asked the technician on his original visit to please open the machine to remove broken pump and that I could clean it all out.Instead today when the machine was open water came pouring out that had been sitting in there for 3 weeks! Today is Monday and it has been 3 weeks since I called for repair, still cant use my washer, and was given an 8am-5pm time slot on Friday! So ridiculous! I have spoken to supervisors and have gotten nowhere. I will never buy another Electrolux product again! Im done dealing with them, they will now be hearing from my lawyer.