I purchased a washer and dryer combo about a year ago that came with a $100 visa card rebate. I submitted the rebate application that day. I waited for months but got nothing in the mail. I decided to call back to see what was going on and it turns out that the rebate was declined because my zip code was missing from the invoice from the store, yet I entered it on the application. All the other information was identical. They state that I was notified via email but never received anything regarding it. Electrolux refused to resend the $100 gift card when I contacted customer support. I see similar rebates currently advertised on their products so I dont see why they cant just resend the gift card.

In a year and a half we have had every single part replaced in our fridge and actually have had the entire fridge replaced. The fridge freezes your food - period. They customer service have stated that the fridge is operating as it was designed. You must strategically place your food in the fridge. It cannot be near the back part of the fridge - that is by design. That was not in the brochure. That being said you loose about 3 of space in your fridge, otherwise your food freezes. And yes if you place a glass of water near the back - it freezes. I have plenty of pictures to show. Poor design, poor customer experience. If you want a freezer I guess buy from this company but dont buy a fridge. Thank goodness I have a real fridge in my garage.

Thank God we have one year manufacturers warranty and purchased additional four-year warranty from Lowes because this machine is a lemon. Problems started following amateurish installation by Lowes. It has only been in use for six months in a two-adult household. No demanding tasks; never overloaded or abused in any way. It is junk. Early on, it began to have failures of all kinds; excessive vibration and noise; six repair visits; one repair required the machine to be in the shop for five days while the inner drum, outer drum, bearing, and rollers were replaced. Sensors failed, door gasket failed, trim ring replaced, feet replaced. Repairman says that Electrolux and Lowes never replace appliances, no matter how needful. Cant wait to see what fails next.

Refrigerator has had ice repaired 2 times in the first 8 months & still no ice. Also had circuit boards replaced in 4 years for both fridge & freezer. It took 2 weeks to get parts as they gave wrong parts number first time to repair company. Contacting Electrolux was useless as they said they would not stand behind product. We would never buy Electrolux again with all the problems we have had. We had whirlpool for 18 years prior without one service call.

Electrolux Model EI28BS56IS8 /double door refrigerator /micro - Final straw was today; after three service visits on our Electrolux microwave they replaced it. That was good however now the new one is starting to make a funny noise. If that was not frustrating enough the ice maker continues to not work. They obviously have a problem with this; I continue to see others with the same problem. Tech have been out four times in the year and half we have had the product. Now today the water dispenser stopped working. FRUSTRATING!

Wall oven EI30EW48TS - Received late winter brand new, doors misaligned, purchased for steam cycle and steam cycle does not work at all. Seller does nothing, manufacturer wants to charge us to only repair new item. Should be replaced.

I bought a brand new Electrolux dishwasher in February. It never worked correctly so I called Electrolux as it was brand new. Over the past 6 months they have sent 5 Electrolux certified repairmen over. Each one has given me a different excuse and remedy. I finally talked to one of these repairmen and asked why I kept getting these remedies and not a replacement and I was informed that if he were to say that the dishwasher needed to be returned or replaced that he might lose his contract as a certified Electrolux repairman. So Im on a hamster wheel now with a VERY expensive non-operational dishwasher.

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

This product was purchased in December 2006 and installed in our home in April 2007 after our home remodel was completed.When we purchased this product, it came to our home from Home Depot in a box. However, after only 4 years, the freezer has stopped working. And, when the repair man came to check the product, he pointed out to us that the product had welder soot marks around the left back bottom and parts had been refurbished inside the unit. In short, the product was not a new product when we purchased it from Home Depot in 2006.When we contacted Home Depot about this matter, the appliance manager was very concerned and stated that they will be checking all products from Frigidaire for refurbished soot marks. He also stated that the freezer should not have stopped working after just a short length of time.As a result, we have contacted our attorney. Our attorney explained that his office will be contacting the FDA and also the Federal Consumer Affairs Office in Washington and request a full investigation into this matter. It is suspected that Frigidaire is selling refurbished products; and 100s of other consumers may have been scammed as well.The product arrived at my home from Home Depot in the manufacturers box and sold to us as a new product. However, the repair annalist informed us on 3 November 2011 that the product was refurbished not new!We called Frigidaire Customer Care Center today at 1-980-236-2000 and talked to a representative who had an extremely illiterate tone over the phone. In short, he basically told us to go to hell.1000s are being scammed by Electrolux Corp (Frigidaire distributor). Please investigate! Thank you.

We purchased a new home and bought the washer and dryer. When delivered, it was off balance and need a repair guy had to come in. Not a problem with the unit, just the service. When adjusted, the washer made very loud loud noise from rattles, belt rubbing, etc. We thought Electrolux was the top of the line, however, it’s just a terrible product. After one day, we asked the supplier to take them back. I wish it would have worked out. My only comment is BEWARE. We are now forced to find an alternative.

I purchased a new French door refrigerator in 2009. Since then I had the ice maker repaired or replaced several times and actually replaced twice. I still have problems with the unit. Originally the ice maker was a major problem. Now after having received the third unit the water dispensing mechanism is not working. You would think that after paying good money for a French door refrigerator, that it would last for at least 5-10 years problem-free. I will not buy from this company again.

We purchased our home in December of 2016. With the purchase included a new Electrolux $2700.00 side by side refrigerator. Within two days of moving in, the water dispenser stopped working. After 5 visits from a technician and 5 replaced freezer doors, the builder agreed to replace the unit. Electrolux received call after call from our technician regarding the issue and we were told via the technician that Electrolux wanted us to pour warm water through the ice dispenser on a daily basis. If I am correct, the user manual did not indicate that this was required on a daily basis in order for the dispenser to work. I would not recommend the purchase of any Electrolux products; poor quality and poor customer service. BUYER BEWARE.

In January 2016 I purchased an Electrolux electric range, model E130EF4CQSB, serial number AF55000584. In February 2017 while I was cooking dinner one evening, the glass cooktop suddenly shattered. I called Electrolux customer service and was told to email pictures of the damage, which I did. About five minutes later Electrolux called me back to say that their technician had determined that I caused the damage by dropping a heavy object onto the cooktop. I protested that I had done nothing of the kind, but was told the technicians judgment was final and my (five-year) warranty on the cooktop would not be honored. Subsequently I had to pay $570.40 to have the cooktop replaced. I do not believe that Electrolux has a technician standing by at all times to assess broken cooktops. I think the company simply defrauds customers by declaring falsely that customer abuse has occurred.

Purchased an Electrolux refrigerator in June of 2011. I did not bother with an extended warranty. From my past experiences with refrigerators, I figured that I should at least get about 7 or 8 years of use at the minimum.Three months later, while opening the refrigerator, the handle came off in my hand. It actually broke where it connected to the screws on the door. At the time, I had other issues that were deemed more important, so I did not bother with having it repaired. The following summer, I noticed that on very hot or humid days, the refrigerator did not get as cold as it normally functioned. That would last for several days and then miraculously it would return to the normal set temperature. This continued to occur this summer also. From day one, I always said that the refrigerator was loud. Everyday, especially at night when things are quieter, I hear an intermittent popping sound.It is 1:00 AM in the morning, and I just read several reviews on this site. When I woke up yesterday morning, the refrigerator, as well as, my food, were warm. I thought, how in the world can a 2-year-old refrigerator stop working. Granted, that I only paid around 500 plus dollars, I felt I was buying a reliable product since it was a sub-brand of Frigidaire which was the name of my washer/dryer set that I had for 13 years without any problems. At this very moment, the refrigerator is making a very loud humming sound. Earlier I had to transfer food to my deep freezer. I am not happy. I decided to find out if there were any complaints on this product (hindsight) to determine what my next step would be. Well, I have decided to purchase another refrigerator (a well known name brand) and not even bother with a repair service due to the numerous complaints I have read. I refuse to take out the time to experience repeated repairs! Sales representatives will say anything to get you to buy a product. If I have learned anything, it is to research before hand when purchasing sub-brand appliances, regardless of the manufacturer. I will not own another ELECTROLUX product EVER!

Our experience with Electrolux has been terrible to say the least. We purchased a home that was remodeled with all brand new Electrolux appliances. The total bill was almost $11,000 for the Electrolux appliances. Since our purchase of the home, (1.5 years) we have had to replace the Electrolux dishwasher that originally cost $999 before tax, because the unit stopped working and the repair person told us that this particular model EIDW6105GS had a lot of issues. When I tried to contact Electrolux they refused to do anything for us. Thus we had to buy a new Kitchen Aid.Now our refrigerators ice maker has gone out (Model Number EW28BS70IS). Again we had a repair person out to fix it; and he alluded that this particular Icemaker by Electrolux has had many issues with the IceMaker and it cannot be repaired. The whole refrigerator would have to be replaced. And the repair person said Electrolux should replace it. However, Electrolux would not replace it. Even though they recognized it has been a problem, they will not replace it because we purchased the home with the appliance already there.It doesnt really matter who owns the house, the refrigerator has not moved, it is less than 5 years old, it cost $3,500; you would think it should last longer than 5-years. And you would think that Electrolux would be more interested in making it right with their customers when they know that this is a manufacturing issue. Everyone, just save yourself from frustration, do not purchase any Electrolux products to avoid the heartbreak of having to deal with such an inferior product and customer service. Thank you for reading my post.

I bought a front loader washer in February 2016, my Front loader is now having issues (April 2017). The door will not unlock and the washer was in a middle of washing a load with 8 min left. I cant get it to finish the wash or unlock the door. I unplugged it and tried resetting it by hitting the cancel button like the customer service rep asked me to do and still nothing. I called the Electrolux service dept. and it will take 4 days to even send someone out, plus had to pay $125 service fee upfront just to even get on the waiting list for repair. That lets me know their product is a piece of crap. Never again will I spend my money on their product. Anyone reading this DO NOT BUY ELECTROLUX.

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

We bought a $1,500, top of the line E-lux combo microwave and warm-air oven. It is our complementary oven. Our normal oven is primary. We use the microwave perhaps every other day for 1 minute warming coffee. It died, circuit board death. $600 to remove and replace it! It is less than 5 years old with less than 50 hours of use. E-lux told me tough luck. I cannot recommend their product or service. Electroluxs product is poor.

All 3 of our kitchen appliances are worthless. They are only 3.5 years old and need new fridge, dishwasher and oven. We spent almost $7K. They are falling apart and spending lots of money repairing them. Of course the warranties are no good. I have tried to call Electrolux several times and they wont stand by their products! Never, ever buy Electrolux appliances!!

In 2011, my wife and I installed Electrolux appliances in our new home: Range model EW301S65JSA; Dishwasher model EIDW6105GS1A; Microwave model E124M0451BA; and Refrigerator model EI28BS56ISD. To say that we have been disappointed would be an understatement. Over the past 3 years we have resided in the house for approximately 20 months. During that time, every one of the appliances has failed.The refrigerator stopped making ice. An Electrolux-certified repairman replaced the control board twice, replaced a faulty solenoid once, and finally replaced the entire refrigerator with a new unit. The microwave display failed after approximately 9 months, so that we are unable to read a portion. Three days ago, the dishwasher stopped in the middle of a cycle: all lights on the pad on the top of the door remained unlit; no lights appeared on the panel behind the kick plate at the base of the unit; turning off power for 30 minutes and then turning back on produced no change.The range has occasionally beeped and flashed an F11 warning, which we have resolved by turning off power for several minutes then turning back on. Today, the F11 error and beeping appeared, and after shutting off power for 30 minutes the error continues. To summarize, every Electrolux unit we purchased has let us down. Currently, two are not functioning. We will have to pay the exorbitant cost of repair. Sadly, it seems we will have to replace the units sooner than expected, and with appliances that have a better track record than Electrolux.

I did a kitchen reno 3 years ago and through lots of contemplation on which manufacturer to purchase our appliance package from, we chose Electrolux. We purchase the wave technology fridge and Induction stove. We could not have purchase any higher end of a product from Sears other than the GE Profile package, but they did not release an induction cooktop at the time. WHAT A MISTAKE!!! The stove has had several service calls as one of the burners has no heating intensity. The service people that have been coming out have no clue what they are doing and cannot fix the stove. They basically say it is normal. Still working on that problem to get it rectified.We also noticed our laminate floor was swelling a few weeks ago and after investigating the possible cause, I pulled out the fridge and sure enough the floor was all damaged and stained with rust. I had Sears service come to investigate and the end result is it cannot be repaired as it has a manufacturing defect. Seems that Electrolux just happened to not design the fridge with any insulation at the back of the fridge. WOW! I purchased the Extended warranty from Sears due to the cost of these High End appliance and the high cost to purchase.Well that fell flat on support. Sears has offered a credit of $1170.00 toward a purchase of a new replacement fridge as my compensation for the NO Lemon policy on the warranty. Not happy with this result, I contacted Electrolux customer service and asked to speak with a Manager. I was bluntly told that there was no further person to talk to and that Electrolux does not care about any issues after the initial year is over and it will be impossible to expect any input or assistance to replace the fridge that was improperly designed and built! Unbelievable... I am now going to be financially burdened with a $3000 plus cost out of pocket!! What a kick in the teeth after thinking if I purchased High End (JOKE) product, it would pay off.It is looking like I will have to replace my fridge and will now have mismatched appliances in my kitchen, especially since it will not be an Electrolux product. That would be a cold day in Hell!!! I cannot believe what Electrolux is pulling off here. I would be willing to start a class action lawsuit if we could group enough people together to fight this company for selling Improperly manufactured product and not owning up to it.

We have a new side by side refrigerator. It is faulty from the manufacturer and Electrolux agreed to buy it back. Unfortunately the consumer has to do all the work. Including get a sticker off the inside of the unit. After multiple attempts the sticker tore in many pieces. When I called customer service they said pour vinegar on sticker for 5 minutes. I questioned how to do this on a refrigerator we are using. He hang up on me. Worst customer service I have ever had. We dont plan on buying Electrolux again.

I bought the $3000 Electrolux ICON Professional Series Gas range because it looks great and has all the features you could want. Its been a nightmare - weve had one malfunction after another in the four years weve owned the stove and Electrolux customer services is the worst of any consumer products company Ive dealt with. I will never buy another Electrolux appliance and suggest you dont either! After dozens of attempts to solicit help with the oven, their customer service people range from clueless to nasty, and couldnt care less about getting it right for the customer. They just read their script and evade accountability. Theres obviously something seriously wrong with an oven that breaks as many times as mine has. Five issues Ive had: The first year of ownership, the oven’s glass door shattered during the self-clean cycle. The next year, the convection bake control stopped working. After self-cleaning again, the oven door locked and wouldnt open, so the power relay board needed to be replaced. Sixth months later after another self-cleaning, again the door locked and wouldnt open. This time, the authorized repairman reset the thermostat. Now theres a “boom” sound whenever I turn on the broiler, and the repairman said we need to replace two igniters. Repair costs have been exorbitant, and Electrolux has been extremely difficult to deal with. Understandably appliances can malfunction, but when this many things go wrong and Electrolux refuses to take responsibility - the bigger problem is that the company doesnt stand behind their products!

We have a Electrolux refrigerator, worst product I have ever owned, a few yrs after we bought it had to replace control panel, $600, now ice dispenser doesnt shut off and spills everywhere, oh and water does not work. DO NOT BUY THIS PRODUCT OR FRIGIDAIRE WHO IS OWNED BY THEM.

DO NOT BUY ELECTROLUX! I wish I had read reviews before purchasing these appliances. Theyre 14 months old and the dryer will not work and the spin cycle on the wash machine sounds like an airplane taking off in my laundry room. They were going to send a tech, I booked a day off work and they didnt show up. They then passed me off to an approved service company and Im still waiting - going on two weeks. GARBAGE PRODUCTS!!! Just do yourself a favour and buy Samsung. Electrolux is BRUTAL.

Purchased a pair of top of model laundry machine (EWFLS70JSS and EWMGD70JSS for 2900). Gasket was lumpy, color between the two unit was not matching. Dealer told me to contact manufacturer as the issue is caused during manufacturing process. Indeed, its obvious that something went wrong in the factory as model numbers were correct. Contacted Electrolux multiple times and they only agreed to exchange the rubber gasket. The color issue is cosmetic and theyre not responsible for it. Neither dealer nor manufacturer took ownership and each time I get the pass the buck response. Electrolux does not stand behind its defective products, only because it wasnt a functional issue. Im at a substantial loss right now, I paid full price to get lemons. Electrolux offers no help or support to customers. Because of this issue I had to waste numerous hours with customer service and issue still unresolved. The company is not even inclined to assist. Whats even more disappointing is that Electrolux has incomplete record of services. A technician came to diagnose the problems and agreed with the issues with the gasket and color differences. Now the gasket problem is related to the washer, but the service record stated that the repairer came in for the dryer. I will need to take another few days off from work for another diagnostic visit and then subsequent repairs. Electrolux doesnt recognize that the issue started with their manufacturing and had the laundry pair that I got been perfect I couldnt have saved many hours of time on the phone with them and I didnt have to forgo my income to stay home for their repair. Its very obvious that Electrolux doesnt care about us consumers as long as they make the sales. Avoid this brand, you dont get what you paid for. I completely lost confidence in this brand. I know it sounds ridiculous what happened to me, but I want to share my experience with other consumers and hopefully help them make an informed purchase decision.

I purchased a top of the line French Door refrigerator 7 years ago and have had a number of issues. Bad seals, broken parts, ice maker freezing up and now I am told the fridge will fail soon due to the internal thermal parts. Apparently I have a model that had a KNOWN PROBLEM on these models and similar Frigidaire models from 2011 to 2017!!!! Yes ELECTROLUX KNEW, BUT DID THEY DO ANYTHING ABOUT IT, seems to be a NO. They supposedly did some sort of recall but NOTHING I EVER RECEIVED. It is NOT COVERED ON YOUR HOME INSURANCE WARRANTY, in fact they tell you to CALL ELECTROLUX. So I did and I was on HOLD for 65 minutes, no mention of any sort of call back which many companies now do. I Guess ELECTROLUX WANTS TO MAXIMISE PROFITS!!!!The lady I spoke to KNEW about this issue (Just as the TECHNICIAN that came out KNEW about this issue). She ended up giving me the number for the CORPORATE OFFICE to speak to a SHELBY so I called. Guess what? Its just a number for Electrolux, no Shelby. This is a $2400 refrigerator, it is a piece of junk and Electrolux seems to be worthless. I have one of their freezers too and guess what? It has had PROBLEMS, so ELECTROLUX YOU APPEAR TO SELL CHEAP PRODUCTS AND DONT STAND BY YOUR PRODUCTS.

Electrolux Refrigerator Model EI26SS55GB0 - I purchased this refrigerator in September 2009. The refrigerator showed problems after I purchased the unit. The main first problem observed was the freezer and refrigerator temperatures were wondering. The digital display also had elements that burned out. The unit was out of the manufacturers warranty when this occurred. I had Sears come over to diagnose the unit and they said it was the interface board. This was in 2012 so based on other posts about their refrigerators I guess comparatively speaking I was doing pretty good. Anyway one month after the new interface board was installed the system started to wander in temperature again and would not stabilize. The Sears technician again came over and replaced the same board at additional expense. The display elements are still not working properly. The segments look like they are getting ready to burn out. We turn off the display to save this part.Now about a month ago the ice dispenser quit working. The issue appears to be the main board which is very expensive to replace. I called Electrolux and they offered me 10% off of the part; Really!!! The board is over $300. I have a friend who owns an appliance store. He told me that he has dropped the Electrolux line. I asked him why. He said when he sold their products he had a ton of circuit board problems. In fact he has a customer that has a similar problem that I had; the temperature wondering. He told me that his customer had a technician out 3-times to change out the board(s). Finally the third time appears to have fixed it however the previous times it went down - the food rotted in the unit and now has a smell that she cant get rid of. My friend is going to swap out the unit with another brand b/c he feels so bad.Anyway bottom line - refrigerators should last much longer than this. I was told Electrolux was a top notch product; NOT!!! Please stay far, far away from this brand. Youll do yourself a favor and avoid MUCH grief!!!

We purchased this model (EI23BC35KS4) about 8 months ago and have had no issues with it. I think that unfortunately many of the other reviews here are referring to older models. This particular model has LED lighting, which I assume must have solved the issue of the incandescent bulbs 'blistering' the plastic because ours doesn't seem to have that problem. I also think the design of the upper ice machine has been improved because ours works just fine. However a few seconds after you dispense ice, there is a flap that must close to keep the ice maker cool, and if you open the door too soon the machine will beep until you close the door and the flap can shut. It is a very minor annoyance. Overall we are very happy with our purchase and would recommend this fridge, and would also recommend that people stop expressing their hatred of other models through reviews of this model!

Do not buy Electrolux period. The worst quality of materials used and shared as like they are the best. Less than two years the microwave doesnt work, refrigerator has all plastic from doors is getting powders out. When called for help was denied every time. Please buy perhaps the cheapest brand possible but never never buy Electrolux. They should be ashamed and I do they do manufacture with better materials but again I will never recommend or buys such a ** brand.

I have an Electrolux Wave Touch Electric Range model # EW30EF65GSH, purchased in January 2011 for $3,000. My thought was that, spending that much, we would be receiving a quality product. Yesterday my range starting beeping and showed an E11 error code. Repair man came and informed me that the part to fix this problem would cost almost $600 and it would be $200 for him to do the repair. This is a range that is very gently used - dont cook at home that much. Customer Service offered to discount the part by 20% after much time on the phone with them. So, my $3000 range is now costing me $750 to repair and I have no oven or stove top for a week. There is no way I would ever spend the money on an Electrolux again.

We got all Electrolux appliances for our new house. First the washer door came broken so it wouldnt close. They almost refused to fix it because I called them 2 months after it was delivered. We moved in after 3 months of closing the house because our appliances took so long to come and they all came on different days and then installing them took time. Anyway they fixed the door and then it started leaking causing water damaged down to the main floor. This was within 1 year.The stoves motherboard is not working anymore so we cant make use of the oven. The stove top is gas so at least that works. This happened within a year as well but we called one day after the 1 yr warranty expired so of course they wont fix it. Now 2 yrs later the otr is not working. Theres no power in it. Dont know what happened. Basically, dont buy electrolux!

In April of 2015 we purchased a new home from a builder. The builder had Electrolux appliances installed so we went with what they had not knowing what a nightmare that would be! The first visit from a repair company happened within 60 days of being in our home. They ended up removing the refrigerator and giving us a new one because the fridge had a bent frame! The second refrigerator is still in our home and I have had to call and have 2 more service calls. Now, we are dealing with an ice maker that isnt working properly so we have ice building up on the back wall of our refrigerator which pushes the drawers out of their slides. We are now waiting for parts that are on backorder so our repair can be done. No worries, I can keep chipping ice off of the back of my brand new fridge!When you call Electrolux for a repair you end up speaking to people who never give you the same information about how or when the service appointment will happen. Their customer service is a mess and the real joke is that they ask you when you are finished setting up another appointment if you would like to take a survey to tell them how they are doing! Ha! Electrolux products, service and service providers stink and as a company they should be ashamed of themselves for making such crap products and charging so much for them! Do yourself a favor and look elsewhere for appliances. I mean really, how many days do you want to sit home from 8am-1pm or 1pm to 5pm waiting for repair work to be done? Lifes too short for that!

I purchased a new apartment sized washer dryer combo approximately 2 and a half years ago. It was always noisy when it was on the spin cycle but then the noise became unbearable so I called an authorized repair service. I was told the shaft was broken and it would cost $700 or more to repair and there was no guarantee it wouldn’t happen again, that cost me $100. I called and complained to Electrolux and they said all they would do was cover 20% of the cost of new parts which to me is next to nothing. So the lesson is if you buy from Electrolux get the extended warranty and good to you.

We bought our French Door Bottom Freezer Refrigerator in October 2009 as a result of upgrading and remodeling our kitchen. The installation did not occur until April/May 2010 and we had problems with a leaky ice maker, intermittent making of ice, noisy clicking doors, and notification of expired air filters after 3 months of use. We called one week after the 1 year of purchase anniversary date and they told us our warranty had expired. We called customer service in 2012 and 2014 to express our dissatisfaction with all the problems that continued. They had a log of all our calls and still did nothing to make the refrigerator function correctly. After spending $3,600.00 for a high end refrigerator and have a lemon at that, Electrolux took no ownership for their problems. In January of 2015, the ice maker stop functioning all together. The service tech advised us this past week, there have been over 9 updates of the model we bought and there have been numerous faulty issues from Electrolux. It seems that this is a common problem and there are many consumers with the same complaint with this appliance. Why cant we all pursue a Class Action Suit? There are some of us that remained quiet and didnt scream loud enough and now we have the consequence of a lousy functioning refrigerator. By the way, the display on the temperature started to disappear in 2014. The technician states I need to spend $1,000.00 to purchase 2 kits to bring my refrigerator up to par (and since DAY 1 it has never worked correctly). Also, there is no guarantee after 90 days something else will break. This was the worst purchase of an appliance we ever made. Today the customer service corporate manager failed to help us make this situation go away and failed to assist the consumer to feel right about a costly purchase that never worked. There needs to be a better way to alert the public about Electrolux quality. There are too many of us as unsatisfied consumers with the same flawed design refrigerator complaining about Electrolux not taking action on their substandard appliances and for NOT doing the right thing.

I have a dishwasher that cost me over $1700 and it is a POS. I have spent more time and money on this POS and it still will not work. I bought the dishwasher, Dub oven and the stove top and fridge and they all have had problems. This was the top of the line stuff and it is crap and they dont stand behind their crap. The first time I turned on the dub oven, the first item, the glass broke. The fridge is falling apart and the ice maker works sometimes and sometimes not. This set will be six years old this Sept 2014 and all needs replaced and needed it 2 years ago. Parts are way too high priced and they know it. Keypad is $300, control board is $200+, the rack is $400, come on. I will tell everyone I know about this CRAP!

We purchase Electrolux appliances for our new home 5 years ago. We have had nothing but problems with all of them. We even purchased the warranty and the company could never even fix the water dispenser the entire time weve owned it. Well today the refrigerator finally broke. The dishwasher broke, the stove, the microwave and now this!!! I will never buy this brand again.

I purchased a Frigidaire refrigerator and stove in July, 2014. I thought I was purchasing a reputable brand, so I didnt need to purchase an extended warranty agreement. In January 1, 2017, the refrigerator stopped cooling. I lost items in the freezer as well as the lower refrigerator section. I called a service technician referred by Lowes. He told me the diagnosis and the repair would be as much as a new refrigerator. I called Frigidaire Customer Service. They told me the only thing they could do was offer a discount on the replacement part. I still would need to pay for the labor and the part. I recently retired and cannot afford to do this nor purchase a new refrigerator. I have now been without a refrigerator since January 1, 2017. I had to begin 2 jobs to save up to hopefully purchase a refrigerator. As it stands I will not be able to do that for at least 2 months. I am very disappointed in Frigidaire/Electrolux. In the great scheme of things I may only be one consumer, but even one should matter. I had to use a computer at a school since I cannot afford internet. I left the paperwork at home so I dont have the receipt with me to add to this.

I purchased a complete set of ICON Electrolux appliances just over 10 months ago. The first time we used the dishwasher, the control panel kept displaying a code 11 that indicated a drain valve issue. I contacted the customer service department and they referred me to a service company to come and review the issue. The service tech had no idea what he needed to do, and advised me that it was not an issue with the appliance, but an installation issue and advised there was nothing he could do. I then contacted a plumber at my own cost and was advised by a 25-year experienced plumber that there was nothing wrong with the installation and to contact Electrolux back to get a second opinion from another service tech. I contacted Electrolux back and after many complaints, they finally sent a different service company to review the product.The new service tech finally advised that the issue was due to the faulty computer board, which he advise Electrolux to replace. Electrolux then advised that the dishwasher I purchased was no longer available and the store which I purchased from gave me a refund. I then decided to give Electrolux another chance and purchased their product. Recently, I used the self-clean on my Electrolux ICON stove and when the self-clean was complete, I opened the stove and noticed the door window had dirty film in between the glass and there were two size toony marks on right and left side of the door. I wiped it with a damp cloth and pieces of the material started chipping off. I sent an email to their customer service department and they advised there was nothing they can do as their guarantee only covers working parts and not visual ones. I could not believe that I received such an email from a high-end company.

I have a high end Electrolux refrigerator that is only 5 years old. The ice maker rusted through the back of the refrigerator and a softball size lump of ice was sticking out of the rusted area. The repairman stated the refrigerator was not repairable, he notified Electrolux and stated Electrolux would make good on it. Electrolux offered a 20% rebate on my next Electrolux refrigerator purchase because of the age of my refrigerator. My refrigerator is 5 years old. A refrigerator life expectancy is 14-17 years, making the average 15.5 years. My refrigerator lasted less than 1/3 of the average expectancy and I expected Electrolux to give me 2/3 off my next purchase.They stated my refrigerator was past warranty. Well Electrolux, this was a KNOWN manufacturer’s defect and you allowed the warranty to expire without informing your consumers. I bought Electrolux because I believed you to be upfront and honest and to stand behind your product and most of all to do the right thing. I couldnt be more wrong. I will never buy from you again and that includes your Frigidaire brand and I will be sure to let everyone I know and even strangers that you do NOT stand behind your product and are deceptive by not disclosing manufacturer defects to consumers at every opportunity.

Purchased $855 Whirlpool washing machine from Harvey Norman Mornington 3 weeks ago. First wash after delivery and install the house flooded. Rang customer service and next Monday a repairman arrived who said the new machine could not be repaired. Our newly laid carpets were flooded and our insurer was there on the Saturday commencing the drying process. We sustained $2k damage and had to pay $500 excess. The Electrolux company refuses our request to cover the damages or even remove the machine from the laundry! They said they may refund the machine cost if we send them a bank statement to verify our identity. Next stop is ACCC. This treatment by Electrolux seems endemic from all the reviews.

I have two Electrolux washing machines, model EIFLW50LIW0 purchased in August 2012. Both have issues, but one in particular has been serviced 6 times for the same problem. The service warranty and customer service is appalling. They continually want me to purchase an extended warranty which I did after two years. Now the warranty is up, the problem is ongoing and they want me to purchase a new one. Im replacing it and when the other one goes, I will replace that one as well. Stay away.

Purchased Electrolux washer/dryer from Home Depot late 2017 (product received in Nov. 2017). Issues started soon after purchase with the dryer, it was clogging with lint in the blower motor. Not even sure how this was happening, since these are lint making machines. Service came out and had no options on how to prevent this from occurring. Again other than to contact servicing and have them clean it out. Basically they take the machine apart to do this, not a job for ordinary folk.After speaking with Electrolux, and informing them of this continuing issue. Their response is to continue calling for warranty/servicing. The big question was what if this issue persists beyond the one year manufacturing warranty, Electrolux response... “purchase extended warranty”. Are you kidding me!!! That’s when I contacted Home Depot head office. Their response to this issue was much of the same. I can’t believe either one of these entities could live up to their product (Electrolux) or service (Home Depot). This issue should resolved by a replacement or a full refund.Things to keep in mind, these service requests take up time during working hours cause warranty company doesn’t work after hours or weekends. So we have to take time off work each and every time a service is requested. Other option is to cut my losses and dump these machine and buy new ones. Even after a year of ownership. Extremely disappointed with both Electrolux and Home Depot Canada.

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

I wish I would have found this website before purchasing the refrigerator 4 years ago. I will never buy another Electrolux product again. The ice maker has never fully worked since we got the refrigerator. Contacted Electrolux when it was still under warranty. The service company came out. Said it was the control board and that they would replace it. Never heard from them again and got busy. Finally the ice maker stopped working altogether about a year ago. I think the biggest problem with these appliances is that they are not made in the USA. This refrigerator was made in Mexico -- you get what you pay for -- low wages, low quality. When are we going to learn? Cheap labor is never better. As with Electrolux they have lost and will lose a lot of business due to these problems. Did they really save a lot of money seeking out a lower labor cost country? I will make sure my next appliance is made in the USA.

When you set the oven to a pre-heat setting the oven heats up to that temperature but it doesnt maintain that temp and the temp begins to fall. Called Electrolux and they recommended a repair company and they came. They replaced the heat sensor for over $200.00 in repairs. No fix. Then called another company on our own and he replaced the motherboard, still no fix. My wifes first cousin (with my help) took the oven out of the cabinet and he found that the heating element at the bottom of the oven burnt up. Replaced that heating element and now the oven works just fine. Electrolux wanted to sell me an extended warranty on the oven for $500.00, not solving the problem. Electrolux customer services is PP even though youre paying top dollar for their product.

I am writing for my mother. She was using an Electrolux microwave on Tuesday night and it caught fire. Fire department stated it was electrical. She is elderly with major health problems. She attempted to put the fire out; however, unable to contain the fire she called 911. Luckily, she made it out of the house, although she was not able to normally without help. She is currently staying with us. I cannot believe the extent of the damage in her house. She is displaced for two months until it is rebuilt/cleaned. The emotional turmoil she has been through (and us) has been tremendous. I am losing pay meeting with the contractors, etc. She is unable to return due to a lung condition she has until all the damage has been repaired. I will be pursuing damages and I am not a person to complain about lifes unfortunate circumstances. However, this is beyond stressful (she also just lost her husband). Hopefully this situation will be resolved.

My husband and I are very disappointed with our Electrolux French Door Refrigerator! We purchased one in 2009 and paid $4,300. I thought with that price, it should last at least 10 years. Well, after a year and a half, the ice maker broke. Good thing we purchased the extended service warranty for 5 years. Repair man came and replaced the ice maker. Couple months later, it broke again. Called again. Broke again, and again. So finally in 2012, Electrolux gave us a new refrigerator (same model) for a replacement. It worked until late 2015 when the ice maker started acting up again. Water started leaking behind the ice maker, on the back wall of the fridge. And after a while, the water freezes up. I knew my warranty is over so I thought Id live with it. I always had a towel where it leaks so it wont get all over the fridge. Its terrible and embarrassing. Everyone would ask me why I have a frozen towel in the fridge and I would always reply DO NOT BUY ELECTROLUX. About 2 weeks ago, a piece of hard plastic and styrofoam came out of the ice maker while I was dispensing ice. Like, what the heck is it and where did it come from?? Then last Friday, the fridge totally died! I called every technician in town but unfortunately, nobody couldnt make it until today, Monday (weve had no fridge for 4 days!) Diagnosis: the control board is burnt out and it melted! Cost of repair: $522! This expensive fridge is a piece of junk! I am pissed and Im trying to get Electrolux pay for at least the parts. Lets see what happens next. But I will never buy Electrolux again.

Bought a brand new Electrolux model EIFLS60LT washing machine. It had to be repaired three times in the first year. Each time they would come out and work on it they also had to order parts. We went without a washing machine two times for a month and one time for two months. We had to wait for parts that would take forever to get in. I purchased an extended warranty. Guess what broke down again. I asked to get the machine replaced. They said I started a new extended warranty and it will have to break down three times before they will replace it. I had also asked when it was under the manufacture warranty if they would replace the machine. They said it would have to go to a review board to see if that was acceptable. They never called back. Please purchase a Maytag for your own peace of mind.

My stove is emitting a terrible burning smell. They had a service tech out and said it was bad insulation. So they replaced it and still has the same problems. I called and they came out again and said there is nothing wrong. The smell is very bad and toxic. My husband has asthma and breathing issues. I called them back and they told me they wont replace it or fix it. They are very rude. I am so frustrated and angry with this.

We bought the Electrolux refrigerator ew23cs70153 and also an oven and washer and dryer from PC Richards. Almost $8000-$10000 in product in 2010. They are around 3 1/2 years only. Like many I thought the design was European and sleek perfect for a modern kitchen. Kelly Ripa and marketing they sure spent a lot in!!! We will never buy Electrolux again!We began to have problems right away. LED screen letters some out on oven, round iron plates around burners got rusty on the stainless steel top of oven so had to toss, inside rack you cannot take out to clean the oven, when you push clean oven it blinks and sounds with a message saying take racks out and you hit the lever in the back does release it. No way to get it out. The decals on the front showing which way to turn the dials came off, when it comes on and ignites it makes a boom sound and feels like the oven is going to blow up. We are always worried and jump.I called Electrolux customer service and they sent multiple parts to replace however sometimes had to send up to 10 times for me to finally get the correct part. Very frustrating, I scheduled a repair guy to change the screen and parts. However to date things still are breaking and it was 2-3000 dollars in price. Then on the washer and dryer, the plate inside the dryer in the back from high heat turned black and if I dry any light clothes, it sticks to it and also black gets on the clothes in high heat mode, so I can only use the medium and low heat setting only. Its almost like it is so efficient they didnt think of the parts inside holding up. What a mess. Also the front door in plastic hasnt held up nice and and has gotten cloudy so had to call Electrolux to receive new doors. The overall outside of the unit hasnt held up nice either and we bought in white.And the latest frustration is the refrigerator. When we first bought it the first month the LED screen had one of the letters that went out and when this happens you have to replace the entire screen. Also the regular refrigerator side kept freezing up. The outside easily dings especially the sides of the unit. Electrolux sent us a brand new refrigerator 6 months after we bought the original one. However it didnt stop there. During a storm the power went out and the motor blew so we had to have repair guy come out again to replace motor. We put a surge protector on after that.The latest and last straw is the water line keeps freezing up in the door so we have to keep shutting it off to defrost and then it freezes up again. I cant use the filter water at all!!!! Come to find out after reading reviews many are having this same problem. So I called Electrolux to see if they would send a new door or do anything. They said since it is out of the year and 2 year warranty they cant do anything and they can send a door out for 400 dollars. We just cant believe itI just cant believe they wont do anything when this is a known problem with their design. I asked to speak to anyone higher up and they said there is no one to speak to. We have hit a brick wall. My husband and I just cant believe they would lose a customer over this. I never blog or do reviews but these Electrolux products have been a living hell for how much they are worth! Quality and durability not worth the high price. And the hours I have spent on repairs and calling customer service has to be over 40-50 hours by now. Im 7 months pregnant and we have to buy bottled water because we can use the refrigerator water. So now we have the hose taken out of the unit to use the water, see attached pic.

We first bought an Electrolux Icon French style (2 doors, bottom freezer) 6 years ago as part of a kitchen reno, along with matching wall ovens. From day one the ice maker had nothing but problems - service calls every few months. They did do 1 repair after the warranty expired. The next time I called they offered to replace the fridge at cost, and we agreed as we wanted to maintain the look of the kitchen.The ice maker on this unit worked, but after about a year the unit appeared to lose its mind and would randomly give high temp warnings, and then be OK for a day or two. Service tech diagnosed ice build up in the freezer and evaporator and recommended a full defrost. We did that and it was OK for few months, then happened again. This repeated 6 months later, and now again for the 3rd time. This time I pulled out the usin and noticed a huge patch of rust on the stainless steel back plate right behind the ice maker. So, looks like the ice maker has an internal leak, which builds up as ice inside the unit and eventually screws with the temp sensors. The door gasket is also now disintegrating. Bottom line - these people do not know how to design or build reliable refrigerators. They are quite literally junk. The ovens have been great though :).

I bought 4 gallery products in June 2019 (Fridge, Cooker, Dishwasher, and Microwave oven), so its just about 3 months. The dishwasher came up with an ER error code at the end of August 2019 and I called Electrolux and they sent in a Tech who came and reset a board. Just about 2 weeks after the first incidence same happened again and it is over two weeks now since I complained and am unable to use to product I bought. The Agent I spoke with two weeks ago said theyd order a new board to replace the faulty one and yesterday when I called for a follow-up he said it might take months (up to 6 months)!!!! I will seek some legal protection if I need to because I feel really being taken advantage of here; even with my extended warranty. Customer service is horrible. Tunde

This is the worst experience I have ever had. Six months ago, moving to the new home, everything is fine but the Electrolux washer keeps giving me headache. Same sensor problem happened 3 times. There are 3 different companies that came to fix it. Okay, finally its fixed, but this is not a very good sign to have such a new machine with recurring problem. I had a very bad feeling about it, but they refused to replace a new functional one to me. No refund! No replacement. Live with it!Recently I found a lot of mold within the gasket and even the hardest clean layer. I tried to wipe it ever since I found it, but it just keeps coming back. I expect a new gasket, but the customer service said its not covered by the warranty. I need to pay for the part $155 + tax + techs labor. What? Is this my responsibility? The poor design is trapping the water. They said I need to leave the door open and clean it every time. There is a gap very, very hard to reach in. I cant imagine the front load washers door needs to be left open to air dry. No wonder there are horrible news about kids got into the washer or dryer. I am buying a $1,400+ washer, but I need to wipe it after each wash? High tech or more work? Reading their FB and saw many people complain about all types of appliance they bought. I wish Id read it! They really dont care about their reputation and no customer services at all.

We had raised an request for Installation, on 22nd Feb. When the representative came to our home on the same day, Since there was no electric power, he showed us the usage of it, but we have not switched on it. He also given his contact number to call if any help is required and the request been closed. We had tried to switch-on it once we got power supply, but we are unable to switched on the microwave oven, call the representative he ignored our call, and the next day 23rd Feb, we repeatedly called him, he did not picked the call or returned to the call.I made another request on 23rd Afternoon to customer care, request number **, no one has came till 27th Feb, hence we made another call to the customer care to check the status, and the executive given us another request number and they had cancelled our previous request. Till now we have been just waiting for the executive to come and do installation. Worst customer care service, never seen such so far. Learned not to buy any Electrolux products any more.

Bought this washer on the recommendation of a friend, and I'm so glad I did! It's so quiet, unless it's on its final spin, but that's okay as it really extracts the water. Love the features, and especially like the pod function and the steam! Best washer I have ever owned.

We recently moved into a 4 year old home with 7 Electrolux appliances. In the short time we have been using these fairly new appliances, we have come to realize that 3 of them are in major need of repair. The home we purchased is in impeccable shape and well-cared for so I can only assume these appliances were well-cared for as well.Probably 1: Dishwasher. When running the dishwasher the soap compartment always had a large chunk of soap left in it. The dishes felt like there was a residue left on them. (Repair bill $210). Problem 2: Second dishwasher. When we put a rinse aid in the the appropriate compartment I believe it all came out during the next few wash. It should have been released during the next 155 washes. This left all my dishes with a film that could only be removed by soaking everything in vinegar. It could not be washed off with dish soap.Problem 3: Wall Oven. It takes about 25 min to get up to 350 degrees. Once it does it cannot hold at that temperature. The temp gauge will read that the oven is at the set temp but the thermometer I placed inside will read much lower. If I push cancel and set my oven to preheat, the temp gauge will then realize it is not up to temp and start preheating. (When cooking something as simple as cupcakes I have to continually reset the oven so that it will stay at a constant temperature.)I called Electrolux. Their only recommendation is to call a repair service for each appliance. They will not offer me any kind warranty even though these appliances are only 4 years old. I was told they are man made and sometimes things break. Sure I understand that but when 3 out of our 7 are broken in the first 4 years of use I believe that is an Electrolux quality problem and not just a fluke.

The most money I have ever spent the biggest regret ever. I bought my mom her first side by side and bottom freezer. I thought I was gonna buy something that was gonna make everyone’s experience owning it a good one and it has been a nightmare! Always breaking spoiled food and it locks itself cant use water or ice when it locks. Ice maker has broken too many times. I hate this product will never buy another of this name brand not ever.

Double Electrolux oven - Purchased this oven in 2006, almost immediately had outage problems. Every time I use them, and then clean them, they short-out. The fix was to install new motherboard, expensive computer problem. Electrolux says, Just dont use the self-clean feature. Ridiculous! I paid for that with the assumption it will work... Their warranty says that with 3 repairs for the same thing they will replace them. Ive had more than 12 service calls for the same problem but no replacement. I tried getting the number or address of one of the EXECS, they will not give it to me. I see today, they have won an award for the best oven design of the year 2015. What a joke. I want my oven replaced!

I purchased glass stove top from hhgregg two to three years ago. Purchased five year warranty. I will have to get copy of receipt/warranty or locate. I went to hhgregg and they said I would have to contact Electrolux. I tried emailing and no response. Any info on this product would be appreciated.

Induction oven has been broken more than it has worked. They have a terrible repair company come out to fix it. I have to wait for a different part to come in each time and the part never works so I have to go through it over and over again. Didn’t have a stove for two months. They finally get it working then it blows again. Still will not replace. Will never deal with Electrolux again.

I purchased one Electrolux oven through online. It had 3 years warranty. When it received no document or bill was available. Now it is not heating the oven and the service person is asking the bill to repair it under warranty. As per the manufacturing date on the oven is still valid for the warranty coverage. To repair it they need Rs 2500 to 3000 rupees. When oven cost itself is Rs 4000. Quality wise it is very very poor.

We purchased an Electrolux dishwasher 3 1/2 years ago. Last year, I spent $275 on it for repair of the top rack which wasnt cleaning and needed two new parts. Yesterday, I was told it is leaking and that the leak kit and service will cost me over $300. What a piece of crap. Please learn from my experience and dont waste your money on an Electrolux.

I bought this refrigerator model E127BS16J56 serial # 4A23619843 in 2013 in great anticipation of have a beautiful stainless steel refrigerator in my kitchen. Stainless steel is a bit more expensive but as a consumer you spend the extra money for its beauty that it adds to your kitchen. Ive noticed that around the stainless steel the grey plastic trims have begun to split and crack for no reason. The refrigerator is in our kitchen and does not get a lot of wear and tear, its just my husband and myself. I called Electrolux and spoke to customer service, told them the refrigerator was practically new and the cracking and chipping of the plastic trim took away from the beauty of my stainless steel refrigerator and asked them how to fix it. I was told the only way to repair the plastic trims on the freezer drawer or the French door refrigerator was to replace the door panels. They would send them to me at a 10 % discount. What!So Im supposed to order new doors at my expense of 500 per door and get a 10% discount if I purchase the doors from them and they wont charge me shipping. This was not acceptable so I called back and asked to speak to a customer service manager. I told her my story and she read through my previous complaint and offered me a 30% discount. This was at least an attempt to assist me but honestly, my refrigerator is 3 years old and all the plastic trims deteriorating and breaking off (obviously a product defect) and to solve the problem Im supposed to purchase all new doors and invest almost 1000 dollars and then pay a mechanic to put them on! Really! I want to fight this Id rather spend 1000 dollars on a lawyer and live with the chipped broken plastic doors. Im disappointed I really thought they would stand behind their product and help me, but the resolution they offered is unsatisfactory! Im going to continue to call and complain, hope springs eternal.

Warning! DO NOT ORDER ELECTROLUX APPLIANCES! We have been through PURE HELL with our microwave, which worked approx 3 months! I purchased an extended warranty and when the repairman came out, he refused to fix it! Then he said wed get a replacement. So were without a working appliance for God knows how long! Not only that, but they want to charge US for delivering it! Do not ever order ANY appliances from this bogus company!

I bought a Refrigerator (new display model) from Lowes on 20th October 2020. After two weeks it stop working. I took it to Lowes. They said that I cannot return this item. I was referred to Electrolux/Frigidaire. I called them and they booked a service call. The service man came out and said they needed to order a part that will take a few days. Never showed up again.Called Electrolux again. They promise to deliver the part within two days. I waited for more than seven days. No part arrived. Called Electrolux again. They promised that they will review my case and seek a replacement or refund for the refrigerator. I asked if I need to call again. They said no. More than seven days passed again no information. I called today Dec 24th 2020. Spoke with support staff who asked me to hold the line for more than 15 minute, this call was suspiciously ended by the support end. I called again. Another operator came on the line to say that the technician will fix it next Tuesday. Where in north America can we do without a refrigerator for two months. Above everything else what company is Electrolux/Frigidaire? Such a bad support that they cannot stand to their word. They do not return Email or calls. I will recommend that company for zero star.

Is there a zero star rating? I am extremely dissatisfied in my Electrolux refrigerator. It is just over two years old and have had to have the main computer board replaced (twice) and the evaporator fan to the tune of $1,000! This should be under warranty for a minimum of 3-5 years for these major parts. Model Number is E23BC68JPS5. It is ridiculous to spend an additional $1K on this appliance given I already spent over 3K to purchase it not long ago.

I purchased the Electrolux wave touch washer and dryer set. They got really good reviews, and my grandma has been a loyal Electrolux customer. I loved the color of the machines (silver) and all of the choices, including steam in both the washer and dryer. I was about to order them online for around $1200 each when I found them at my local lowes for $900 each (close out price for last year's model). I've had these appliances for about two months, and these machines are amazing! I don't know why I waited so long to get new ones. I love all of the specialty settings, including one specifically for kids clothes, pet beds, jeans, deep clean/sanitize, and stuffed animals! Definitely brand reputation. I almost bought a maytag, but it got bad reviews, and our plumber had recently bought one and talked me out of it based on his bad experience!

We have an Electrolux microwave in the office and we always use it every day to heat our food. Its been working fine for some time now but lately we noticed that its not heating our food the way it has before. I used to heat my food for 2 minutes only and it is hot enough. But now, I have to heat it many times or up to 10 minutes so that my food will be hot enough. For boiling water, it sometimes takes 20 minutes just to get the right temperature. Im so dissatisfied with this microwave.

The Electrolux double ovens were very expensive and have been nothing but problems... erratic temperatures and locked racks first. I have had over 6 service calls in less than 18 months of ownership. Now the floor of the oven is chipping off in a circle with what looks like glass shards. I am afraid to use this over for fear of getting shards in our food. SAVE YOUR MONEY!!!

I suffered a serious head injury (concussion) after the door of my freezer hit me in the head. I filed a report with Electrolux and they opened a case. I recovered and decided to not proceed with the claim. I contacted them to tell them to close the case, but I still continue to get e-mails and letters (at least four of each) asking me to contact them. I had a letter stuck in my door of my home today by someone who left a claims adjustor business card saying hes been trying to contact me. What for? I dropped the claim, yet these people keep harassing me! What next?!

Purchased Electrolux fridge model EI123BC361IS in 2010. Yesterday noticed not cooling. After troubleshooting it was determined light switch not functioning which resulted with bulbs (4) staying actively lit after doors closed. The bulbs super heated fridge causing internal temp to read 99 degrees. The heat from the bulbs melted a hole in internal plastic wall exposing styrofoam insulation. Partially melted another hole over another light. Lower bulbs turned sockets dark brown and also began to melt plastic there as well. Contacted customer service said machine not under warranty. No kidding, I told them not really interested in warranty, I wanted to let them know it poses a fire threat. Their response was to advise me to call a technician and examine it. I suggested to them they should send out a representative at their own expense and forwarded photos to them. Did not get the impression they really care and were not very helpful.

Our fridge is 5 yrs old, the ice maker broke! The auger is rusted!!! Doesnt work! Tried calling Electrolux, but no reply!! How can you make something that dispenses ice and water and it rust!!! Dont buy a refrigerator made by Electrolux!!

My Electrolux refrigerator came with my new builders home - I wanted GE Profile, but settled for Electrolux. The refrigerator has been nothing but a problem. The freezer side and the water dispenser, have been worked on many times. The freezer freezes up with crystals, water continues to drip from the dispenser and they have repaired it four (4) times without success. I have asked for a more seasoned professional to come and handle the repair however I just keep getting the same old, same old person who always comes (yes, the one who put the door heater in upside down!!!). Be cautious when you are considering purchasing an Electrolux product - GE Profile cant be beat, even though it might cost a little more. The Electrolux customer service treats people like they are the judge and we are the condemned. Their service times is ancient - 8AM-5PM of all things. Who does that anymore??? Ive spend five days home waiting for them and Im tired of it now. I urge you to look around, check on the customer service, read reviews, do your homework before purchasing.

We remodeled our kitchen and I wanted all of the appliances to have a high end look but at a reasonable price. We purchased the Electrolux ICON package of appliances... Double Ovens, Dishwasher, French Door Refrigerator with Freezer on the bottom. They look great but beware! These are the worst appliances weve ever owned. After 3 months of use I turned on the cleaning mode, following directions exactly, for the top oven of the double ovens. The glass door shattered during the cleaning process. It took 2 months to get a replacement door. However, now grease has splattered between the glass panels and you cant get them clean. The dishwasher is a worthless piece of junk. We literally have to wash the dishes before we load them. I should have gone back to ASKO. Weve had countless problems with the ice-maker on the refrigerator. Its broken more than it works. We will never purchase another Electrolux appliance, ever.

Cheap material and poor technical support. I had 2 refrigerators replaced and 5 repairs on the 2nd one, all within 6 months!! Waiting on delivery of the 3rd replacement refrigerator! Very poor customer service, do not think about convenience of consumer. All the repairs and replacements done only during work hours with no specific time range! So to take a full day off from work for every visit was extremely difficult.Updated on 05/16/2017: I previously told that Electrolux is trying to replace my refrigerator for the 2nd time within 6 months, to add to that situation, the 3rd refrigerator that was delivered today also had damage on its external body - as shown by the delivery person himself after opening the package in front of me. Now wasting another day of my work time, for them to deliver again another refrigerator, FYI THIS WILL BE MY 4TH REFRIGERATOR THAT ARRIVED AT MY DOOR! I really need some help here!!

I bought a new standing Leonard freezer code number MUFF21VL-220 MUFF21VLHW-L. It is supposed to be frost free, but unfortunately it makes ice in the upper freezer shelf. It was checked twice by Ale ASA company, your dealer at Al Khobar, not able to repair yet. I bought this brand because I had good past experience with same brand fridge. Now I am disappointed. Please I need a solution to this issue. Since this reflects very bad on marketing your product. Hope to hear from you soon.

Bought a new dishwasher from Bartos Appliance in Metairie, Louisiana. Theyve been out to fix it over 5 times. The service company failed to report this to Electrolux and now the company thinks that Ive only had one repair done! So now Im stuck with faulty dishwasher and no satisfaction from either company.

It is infuriating that a company does not stand behind their product. The interior of my Electrolux refrigerator is falling apart. The plastic supports are cracked and broken, making the drawers sit askew. Freshness of food? I have spoken to customer service twice... no help. When requesting to speak to a supervisor, I was kept on hold for lengthy amount of time only to be told that no supervisor would come to the phone. No supervisor will come to the phone? Customer service?I have been told by numerous appliance retailers that Electrolux appliances are plagued with quality issues. I purchased $10,000 in Electrolux appliances in 2012. Yes, the warranty has expired. But this is NOT acceptable. The interior portion of my refrigerator should be replaced... no questions asked. That is brand support and customer service. Own the fact that there have been ongoing issues, and work to maintain a loyal customer base. That is good business. I am a business owner. I would expect my employees to take better care of my customers. ELECTROLUX should be ashamed! I feel a responsibility to share my feeling with whomever will listen. Its infuriating. You have certainly lost this customer and I feel obligated to spread the word!

We purchased an Electrolux French door refrigerator five years ago. It is now dead, as a problem with the ice maker caused the back of the refrigerator to completely rust out. I researched the issue and saw that this has happened dozens or hundreds of times with Electrolux refrigerators. I tried to get some satisfaction from the CEO, Alan Shaw, but he would not take my call, hiding behind a woman named Rita. They did offer me a 25% rebate on a new Electrolux product, but I would think since it is a known problem, and the unit only lasted 5 years, I would get a rebate of 65-75%. I was shocked when Rita told me that Electrolux refrigerators only last for 5-7 years. I don’t think I have ever had a refrigerator last less than 20 years. I have a new slogan for Electrolux - “buy an Electrolux - they only last 1/2 as long as the competition. Obviously, I will never buy another Electrolux product and I would encourage you to avoid them at all costs. They have no interest in customer satisfaction.

The repairman is coming next Tues., it is only 3 months old. I have to rinse all the glasses, and silverware because they are filthy. Now it has no power. It is not the tripper switch, and there is power to the plug. My old dishwasher washed better than this expensive dishwasher. When I called for service, they said Well they use less water. That is no excuse for not cleaning the dishes, at that price. Hope it can be fixed, Im not washing dishes by hand.

We've owned 3 over-range microwaves and this is our first one that is also Convection. We love it! Larger than our previous ones and much quieter! Lights illuminating our Range are fantastic! Much better than previous units. We like that the control buttons are on the bottom, much easier for shorter folks to see but they are a bit hard to press to get them to do what you want it to do. Maybe they'll soften up with use...we'll see. We do wish the Countdown Timer (which we use quite often) would beep until we shut it off when the set moments have completed. It beeps several times and that's it. If we're not around when it beeps and forget to look to see if the countdown is complete, what we have it set for could get overcooked. Minor problem though...we'll just buy a separate timer at Wallyworld or BB&B.

Loved this fridge when I bought it. But it has needed several repairs and now the side is breaking out in rust spots! The water line freezes, and that has repaired and replaced. The whole freezer side door has been replaced. It is 10 yrs old now; but, the problems started about 6 yrs ago.

Purchase a refrigerator less than 30 days ago to find it never worked right after 2 days. Home Depot has refused to take it back as it was over their 48 hour window. Frigidaire has taken nearly a month to repair it and there is still no ETA. It continues to run fighting to keep cool and fear the electric bill will be significantly higher.

Same story as many other reviews. Bought a new Electrolux fridge online at Home Depot Canada. Was dropped off and after 24hrs I noticed ice forming in freezer. I called HD and after 4 attempts to contact the service repair place I finally had someone come and tell me the fridge is faulty and I now need to call my local HD to get a new one. After MANY calls I was then told to call HD head office, then was told to call Electrolux direct, then was told to call back HD H.O. - my head was spinning SO MUCH from the royal runaround. I am STILL waiting to get this dealt with. Keep getting promised I will get called back and NEVER once been called back. Ive spend hours of my valuable time chasing this around and sitting on hold. Like others have said I will NEVER buy another appliance from Home Depot NOR will I EVER buy an Electrolux product as their after sales service is non-existent!

We purchased the oven from Lowes in 2012. It did not work from the start. Lowes refused to cover it and so did Electrolux claiming it was a 2008 model so not covered. After a hassle, they replaced the circuit board under an extended warranty plan. It then turned on but the temperature is totally random. It shuts off and on at will. According to the service people if the repairman says it cant be fixed we will get our money refunded. They seem confused about why no one will repair it. Based on our dealings so far and a little inside info about our local Lowes, I suspect it was already returned as not repairable and Lowes sold it to us anyway as a floor model. Do floor models usually not work? It is the worst appliance of any brand or any type that I have ever owned in forty years of buying appliances. Even if it did work, it is not user friendly or intuitive. You have to touch about six different buttons in the correct order just to bake at 350. My first scratch and dent with two knobs worked better. We bought it because it was supposed to replace all those appliances sitting on the counter, slow cooker, bread machine,etc. but it wont even just bake a freaking pot pie. I am grouchy because I have been trying for two hours and my blood sugar is really low.

I purchased a Frigidaire Fridge through Sears in August of 2015. I chose Sears because we have one locally and I heard they had excellent customer service. Within a few months of purchasing the fridge the door handles were loose and the water/ice system was not working. I called Sears but was directed to Transglobal. A technician was called and the problem was fixed. A few months later... another issue. At this point I asked if I could have fridge replaced as I felt it was a lemon. Transglobal said I needed 3 documented repairs within my warranty period. Lo and behold last week (20 months into owning the fridge) the compressor stopped working. My family is stranded with no fridge. I had to pay for a service call directed by Transglobal for the technician to tell me the compressor part alone costs 700$ plus 2 hours of labour. Transglobal contacted Electrolux to see if they would replace the cost of the part at the very least and possibly the whole unit as it has been a lemon. Electrolux denied me any support with repair or replacement. I called into Electrolux and asked to speak to a supervisor. I was told that I had to call back at 5:30 pm. Basically, he told me I could call back and send an email but he couldnt do anything for me. I said goodbye, and called back. This time I got a new person who was surprisingly helpful. He asked my name and said that Transglobal had not sent in the service reports for my fridge. He then requested the service reports and said he would get back to me. I am still waiting and Im hopeful this can be resolved. There are so many issues here... Firstly, the product, secondly the sideways way of getting support, thirdly the various skill levels in customer support. I have spoken to 8 people at both Electrolux and Transglobal and 3 have been helpful. Thats less than 40% success in dealing with customers.

Purchased a Built-in microwave and trim kit from Electrolux. Go to install trim kit and imagine my surprise to find the Electrolux name UPSIDE DOWN! Immediately call the Customer Service Line from the number on the package. They take all my info and tell me that they would send me a new one. But now 4 months have gone by and I still havent received it. So I call the same number today, only to be told that they dont handle these items or complaints, cant order me a new trim kit, and that I should go make to the retailer to have replaced.

Their support is super ignorant and useless. We paid their expensive insurance and their unit broke. We are almost 2 months without a working unit and literally have spent close to the same amount in getting our clothes laundered vs. buying a new unit. So frustrating. We have a child that needs sanitized clothes due to a health issue. Their support is so ignorant and do not care. They got a part in and scheduled the first appointment, took almost 1 month. Then the guys got here and said, Oh the part is broken. So you think they would expediate, right? Well no, now we are waiting another month. DO NOT BUY THEIR PRODUCT OR EXTENDED SERVICES. HORRIBLE COMPANY.

I am extremely happy with this range. The quality exceeds my expectations and it looks sleek and modern. The burners heat things up quickly and evenly. Controls are pretty easy but you do want to read the manual.

I have had trouble since we bought the refrigerator.. Had to fix the front panel three times and now it is the ice maker. I have had to empty this appliance many times.. terrible produce; will never order an Electrolux product again.

Purchased Electrolux Washer and Dryer 2 years ago against my better judgement. Now the Dryer has had an error code first time E61 and 1 day after repair it had E64 and again E61. A&E Factory Service (Warranty) are worthless. Been 6 weeks already and over $50 in Laundromat costs to dry clothes. I will NEVER Recommend an Electrolux appliance to anyone. My old Maytag lasted more than 10 years before any issues. This is junk but looks nice, nice junk alright!

This is a letter I am sending to everyone and every review site and agency. We have discussed this with Lowes and Electrolux AT EVERY REPAIR ISSUE. We cant afford an appliance that has proved it will need repeated repair.We purchased a beautiful Electrolux EI28BS56IS stainless steel refrigerator from Lowes in Meridian Mississippi 11-30-10. We had a Sears Kenmore refrigerator that was approximately 16-19 years old. It was still working well but was stained and had cracks in the plastic where someone has dropped a heavy jar. While shopping at Lowes, we were mesmerized by the beauty and BRAND NAME of this refrigerator. My husband is retired Navy and lives on Social Security and I work part time since my cancer treatment. This was a luxury but we were planning on this lasting a long time, maybe for our lifetime.We moved it in, but kept the old refrigerator pushed against another wall to make it easy to transfer items after the new Electrolux cooled. Thank goodness we did that. We had trouble with the ice maker right away, but curiously, even though the new one was bigger than my old fridge, it would not hold everything that was in the old one. What? How is that possible? Oh well, it is a good time to clean out items. Now I have less but the shelves wont adjust to really be useful. You would have to take out a couple of shelves to fit in milk and soda. That leaves even less room. You have to sacrifice sometimes to get something else, right? But what have I gotten - a really expensive albeit pretty refrigerator that takes up more room but actually holds less. Why does the ice machine make that knocking sound but doesnt make ice?Purchased 11-30-10; First repair 12-15-10. I asked the repairman his opinion about the refrigerator - I wont quote him, but he mentioned he wouldnt take it if I gave it to him free. I was concerned, but what choice did I have? Keep my fingers crossed and pray. I came to despise that refrigerator. Every time I walked into my kitchen, there it was, sitting there like a big stainless steel lemon, reminding me it was a time bomb waiting to go off - reminding me of my mistake. Calls to Lowes and Electrolux too numerous to count. Next repair, 03-22-11. Next repair, 04-01-11. Although I believe there was at least one more visit from the repairman, I cant find documentation, so I wont count it.August 2013 - a strange but somehow familiar knocking sound is coming from the kitchen. I sense a sick feeling beginning in the pit of my stomach. My husband checks the ice maker - there are a couple of pieces of ice in the bin with some odd black color. Check the filter (we have also dealt with 2 cracked filters that caused water leaking onto the floor). Change filter just in case. Nope - still doesnt work, but I am getting used to the knocking noise. Call to Lowes service company- they cant find the record of our previous visits (surprised?), wait, hold on, and on, and on... I finally hung up while on hold and called Electrolux directly. I explained what I was dealing with (again), and they do have the record of all 3 previous repair visits, but since I purchased the warranty from Lowes, I need to call them back. Okay, thanks. Call back to Lowes Service Company. A Lowes manager at the local store told us to ask for an RA number from the service company (after 3 repairs, you can ask for replacement?). Rep at Lowes Service Company said we needed 2 more repairs under the extended warranty because the first 2 repairs were under manufacturers warranty and they DONT COUNT! WHAT? Dont count as what? They were repairs that were needed. That doesnt make any sense. By reading reports online about this model, the company knows the problems it has had. They have to know its not reliable. Are they just hoping I will give up? I dont have any money, but I do have lots and lots of time to send my review of Electrolux and Lowes and Lowes Service Company every day and tell everyone who will listen.When we remodeled our home, we purchased all appliances, hardware, lumber, bath fixtures, and remodeling items from Lowes. I am very disappointed in the way they are taking care of this. I am very disappointed in the brand Electrolux. Read more than just this review- check all the other unhappy customers. Electrolux should be ashamed for having their name on this POS (excuse my language). I can guarantee I will never knowingly purchase any item made by this company. I wish I could go somewhere besides Lowes but our town doesnt have a big choice. I will avoid Lowes wherever I can if they dont find a way to make this right. Since the refrigerator is still covered under the extended warranty that WE PURCHASED, Lowes has set up a service call for 18 days from now. My concern is what happens after our warranty runs out? We know, and they know, this appliance is a lemon or just a defective design since many of these dont work properly. Are they just hoping it will make it until the warranty has ended, and we are on our own? This doesnt seem like an honest way to do business. If you buy an Electrolux appliance, BUYER BEWARE!!!!

We purchased over $10,000 worth of appliances from Electrolux from an online company. Once the remodel was finished the appliances were installed. I was so happy to finally see my new appliances in action! To my dismay the oven did not work. I immediately called Electrolux and they referred me to several appliance repair companies for a warranty repair. Just like all of the other complaints that I have seen on this site, a month later, 2 technicians and several replacement parts my oven still does not work. I called Electrolux to ask for a replacement since the oven was still not working. I was told they will not replace the oven, that it has to be fixed. How can it be fixed, it has never worked! I now have a call into the company where we purchased the oven. Hopefully they will be able to do something to get us a working dryer. I do not recommend this brand. Do your homework and read the review before you purchase.

This fridge fit the existing under the cabinet space. 5 years in, every plastic piece of trim has cracked or broken. I love everything about the inside, but it looks horrible. Cheap plastic on a very expensive refrigerator. I was worried about the noisy ice maker. Honestly it is a 6 second noise every once in a while. This trim, another piece breaks off every week.

The ice maker stopped working in the French door fridge, after 3 months. The fridge is now leaking water throughout unit, and onto the floor. I made 4 repair calls, and still no ice. Im not getting what I paid for. I had to take 4 days off work, to wait for repair the repairman, and the issue is still not resolved.

Stay away from buying this brand. I purchased a Microwave/oven wall combination that I custom made my kitchen cabinets around. Literally after 2 uses, the interior blue coating started flaking off. After about 10 uses the whole bottom of the oven is completed raw. This makes cleaning the oven impossible as its now a very rough texture. After many calls and emails and complaints about the blue enamel flaking off and flying around the oven when operating, they stated there is nothing we can do because its a cosmetic issue. Electrolux told me to contact a appliance repairman which I did.After inspection he told me, There is absolutely nothing I can do with this. It cannot be recoated. Perfect!!!! Now what! I have a brand new oven that is ruined after 2 uses and there is nothing I can do. Buy any other brand but this one. Its a joke, and the only thing I can pray for is not getting cancer from the enamel landing on the food that is cooking in the oven. Dont buy ELECTROLUX, there should be a warning label on this brand.

36 Electrolux Icon Professional Series Counter Depth French Door - For a refrigerator that costs 3700.00 you would think it would last WELL. You would be WRONG. Not a good investment. I do not recommend this product at all. We have had the rubber seals go bad. Pieces of some plastic just brake off and now the repairman tells us that the ice maker just ate itself. We have no power to it at all, good thing we were home. The service guy said he has seen where they have caught fire. Again glad we were home. Customer service is NO HELP AT ALL. If it was broke we did it and not covered. We have our old fridge downstairs. It is 10 years old and was 800.00 and would put the Electrolux to SHAME. So please stay away from this product. You will be glad you did.

Purchased dishwasher 9/07/15 from Home Depot. Delivered 9/21 - machine would not turn on. 9/24 - second machine delivered. Called the week of October 5, 2015 appointment set for October 19th for repair - will not drain. Called week of October 26th, 2015 - for repair for the same drain problem. 2nd repair appointment set for 11/10/15. After repairman left - I ran a cycle - and still not draining. Called Electrolux for a third repair and was told that it would take 2-3 days to find a repair servicer. Still waiting for a call back and a repair date & time.

Purchased two months ago, extremely happy with our purchase. Very quiet. Easy to operate. Will purchase an Electrolux dryer once ours goes out.