We remodeled our kitchen several years ago and replaced our dishwasher, refrigerator and slide-in range/oven with Electrolux appliances. All three have required significant repairs or replacement. The dishwasher has failed twice and has “irreparable problem”. The wire that holds the door open in various position is connected to a molded plastic fitting in the frame. The fitting breaks off the molded plastic frame. The machine is build on and that’s that’s, you need a new dishwasher. After two years of service we received a $200. Credit toward our next $1,000+ machine. The fancy range we bought had a valve fail and that was $400. And the ice maker failed in the fridge. That was $350 for half an ice maker that now sounds like it’s grinding up glaciers. No more Electrolux for us!

I purchased a refrigerator from home depot on the 23rd and it was delivered to me on March 2. Before the delivery guy brought the fridge in he informed me that the fridge was dented and if I wanted a new one I would have to wait another week without a fridge and with a small child that was out of the question. So I decided to call Electrolux to see if I could be compensated for the fridge. I talked with ** and she told me without pictures I could have $40 off the fridge, I took pictures of both sides of the fridge and did not hear back from her. I called the next day and spoke with ** and he said I guess we can give you $60 off. I was upset with the rude comment and said that I was still unhappy and he said well what are you expecting? I was not expecting anything but would have liked to be acknowledged that what I bought was not what I received. He told me he would talk to a manager and call me back the next day, I called and spoke with him again and he said I guess we can give you the $100 off. I was very upset by the way I was being treated and said that I would just prefer to have a new fridge sent since that is what I paid for. His response was oh so now youve changed your mind, we will deliver, then hung up on me. I got no apology for the situation or any details about when the new fridge would be delivered. I am astounded by the horrible customer service this company hires. I called back after being rudely hung up on and he refused to pass me on to a manager. I called back several times after this trying to speak with a manager and not one person would help me. It is now March 20 and after going to home depot in person I got the first apology for my situation and the man working there was amazing and threatened to call head office if my issue was not resolved. Turns out ** did not give my phone number to the delivery company. Appalling, dont use this company, its not worth it

My Stove has been broken since Thanksgivings and I was suppose to get a new stove or a settlement according to my contract. I have made numerous call and have been given the complete runaround, such-as They sent the paperwork to the wrong department. The technician from Fleet appliance didnt contact the right department so that you could get a new appliance. We have to resubmit the paperwork that could take up to 7 to 10 business day. Well it is Christmas now and my family still doesnt have a working stove. I will have to contact my attorney because Electrolux is in clear violation of their contract. I will never buy another Frigidaire product or take an extended warranty with Electrolux. William **.

3 yr old frostfree freezer started frosting up after 2 yrs. Read the reviews before making the purchase of stand alone fridge and freezer. Both are stainless steel and quite beautiful. This product has proved to be unreliable and I should have heeded the warnings in the reviews. Despite their beauty, I would not advise purchasing this brand.

We purchased over $10,000 worth of appliances from Electrolux from an online company. Once the remodel was finished the appliances were installed. I was so happy to finally see my new appliances in action! To my dismay the oven did not work. I immediately called Electrolux and they referred me to several appliance repair companies for a warranty repair. Just like all of the other complaints that I have seen on this site, a month later, 2 technicians and several replacement parts my oven still does not work. I called Electrolux to ask for a replacement since the oven was still not working. I was told they will not replace the oven, that it has to be fixed. How can it be fixed, it has never worked! I now have a call into the company where we purchased the oven. Hopefully they will be able to do something to get us a working dryer. I do not recommend this brand. Do your homework and read the review before you purchase.

Refrigerator less than 30 days olds. Gear bar in freezer keeps falling off, therefore must remove to allow freezer door to close. This causes drawer to be unbalanced, noisy and wobbly. Called company for replacement. Told my option was repair only. Purchased from hhgregg in Bowling Green KY.

We purchased a new washer and dryer and was promised a $200 rebate from Electrolux. The products were purchase late October of 2017 and were delivered early Nov. 2017. We filed for the rebate online as it was supposed to be a “lot quicker”. Several days later, on November 21, we received an email stating that our request was received and that it would take approximately 7 business days to review the claim. The email lists a link to check on the status of the claim. However when you go to the website it is a non-secure website and we get a warning that it is not recommended to open the link. On Dec. 20th we received an email that said the prepaid Citibank MasterCard for $200 was mailed to us and we should receive it within 3 weeks. (Not sure what planet it was mailed from that takes 3 weeks).The email stated a number to call if we did not receive within the 3 weeks. As of today, 1/15/2018 we have not received the rebate card so my wife, called that number. She was told it was processed on the 11th. When questioned about that he said it was “requested by Electrolux on Jan. 11th. When questioned further he said we should receive it by the 25th of this month. However if we do not have it by then call back. It is rather obvious that the scam is to not mail the rebate unless the customer complains that they have not received it in the hope that the customer will forget about it. Also obvious is that we are not going to forget about it so hopefully it will actually be sent soon. Of course if and when we get the rebate it is prepaid credit card which I am sure they hope we will lose and not use. We will probably never purchase anything from this company again as they are not trustworthy and we are not comfortable with their sales tactics.

Electrolux owns Frigidaire. We purchased a washer in March of 2015. 8 months later it was replaced with same model. Again 8 months later the washer needs replaced except this time I was informed that the model we had is no longer being manufactured. I asked for a refund or credit to choose something of our choice. Their response to me was that I either accept what they have to offer or case closed. What they had to offer was a machine nowhere close to an equivalent of the one we purchased. It was delivered in August of 2016 and replaced on November 7. We are now on our 4th washing machine in 18 months. We had a repairman out here on November 14 and November 30 for the same problems the previous machine was having. We now have had this piece of ??? for a month and all they want to do is send another repairman out. Instead of talking to the repairman directly they are wanting me to fill them in on the repairmans diagnosis. I insisted that they talk to them directly and wont do it. What is the point of having a repairman if they are not going to follow up with them. All I want is a refund of our money so we can go on and not have to deal with them anymore. This machine is Frigidaires top loader. It has a terrible vibrating sound. Also, the machine shuts off during a cycle and all the panel lights will flash. Another issue is the length of time it takes to wash – 60-90 minutes.

We bought all new Electrolux appliances for our kitchen 4 years ago through Appliance Factory. Within the first year the ice maker quit working. Called Brand Source and they installed an upgrade but it never made ice regularly again. By the way folks, if you have Electrolux Model EW28BS701S1 and you have ice making problems, it will never be fixed. We got used to ice cube trays and bagged ice. I recently called Brand Source for repairs on 3 of my appliances (other stories for another day) and the first thing they did was take $500 to install new mother boards. It made a small amount of ice when the tech left to never make ice again. I called Brand Source again and asked for a different tech. After 15 minutes, he took pictures inside the ice maker, called Electrolux and then told me I would get a new refrigerator. The fingers in the ice maker are defective and they have known it all along. By the time Electrolux contacted me for the fridge swap, I wanted my $500 back. Electrolux said their only concern was to get me a new fridge. I called Brand Source and they basically said it was not their problem because the ice maker was making ice when the tech left the first time. I called Appliance Factory since they were going to be the ones delivering the new fridge and she also said it was not their problem since the fridge would get sent back to Electrolux. I figured I owned the fridge since I owned the $500 mother boards in it and was told I could not keep it. Basically I paid $500 for another refrigerator that would make ice (it was a very expensive refrigerator). The replacement is quite sub par compared to the one I had. It has gray dimple sides and the drawers are cheaply made. My original fridge was all stainless steel and heavy. So far I have ice. What a scam.

Its a great looking fridge, however, we had many issues with it. The water in the filter freezes, causing all of the functions in the door not to work. Freezing everything placed in the veggie drawers. The ice maker works intermittently, and now only the crushed worked. Ice maker died after about one year. I really like it, but not worth the high price.

Thank God we have one year manufacturers warranty and purchased additional four-year warranty from Lowes because this machine is a lemon. Problems started following amateurish installation by Lowes. It has only been in use for six months in a two-adult household. No demanding tasks; never overloaded or abused in any way. It is junk. Early on, it began to have failures of all kinds; excessive vibration and noise; six repair visits; one repair required the machine to be in the shop for five days while the inner drum, outer drum, bearing, and rollers were replaced. Sensors failed, door gasket failed, trim ring replaced, feet replaced. Repairman says that Electrolux and Lowes never replace appliances, no matter how needful. Cant wait to see what fails next.

We have an entire kitchen outfitted with their top line appliances since May 2010. The cooktop hybrid no longer works and requires a $800.00 repair, the wall oven is missing screws, the dishwasher was replaced in the first 6 months and has had 3 repairs since. Today it is Jan 2016 and my dishwasher is broken. Angry yes. I will never buy another Frigidaire owned company product. I owned GE previously and never has an issue. Electrolux avoids their repairs by allowing third parties fix things they are not trained for. Third party repairs do not remove a broken cooktop. The homeowner must do it in order for them to repair. It is insane to think the repairman will charge you money just to write notes, not touch the cooktop and expect you to pay $200.00 for walking in your door. I am so disgusted with Electrolux. I now must shop for a new cooktop. I paid $2500.00 in 2010. I am going back to a gas stove because It is more reliable than any fancy oven that has a digital electric panel that malfunctions.

I bought all fridge built in with no water line connection, we notice our side cabinet and under fridge has big water damage after checking, we notice the water is from fridge, we call them. They told me to call their service company. Cost us $100. They wrote report to them and told them it is problem with fridge and the leak was from months before that why the rusting started. Unfortunately they say my fridge is one month past the warranty even their service company wrote letter and told them this problem start from months before almost from start. They are not answering my phone call. Im keep leaving massage but they not calling me back and angry and disappointed.

Bought a new front load washer and dryer from large local furniture & appliance distributor. An upgrade we thought from the used appliances we got from my fiances parents (which should be noted had last 12... yes, TWELVE years). Not even 3 months in and the washer quit. The issue - the flywheel in the back came loose, or was simply not tightened properly when built (HINT - manufacturer DEFECT!!!), and cut deep grooves in the back of the hard plastic housing, so far you can see through it. And it eventually threw the belt off, thus giving the tub no agitation to wash or spin. That was how we discovered something was broken. Completely useless washer. And that is exactly how Electrolux is now working with us (LOL) to resolve the problem. THEY are completely useless!!! Even their local authorized service company confirmed it was inoperable, that it was irreparable AND it was a manufacturer DEFECT. And to further the agony, the apparent leakage of water over probably a few weeks, has caused water damage and mold to the brand new linoleum and woodwork we put into the laundry room as part of our upgrade.And their response - file a claim with OUR insurance company and then see if theyll subrogate. WHY should we do that when YOUR APPLIANCE DEFECT caused the problem?! I say again, Electrolux is completely USELESS! NEVER again will we buy ANYTHING Electrolux. We thought these new washer & dryer were a dream, but now has turned into an incredible nightmare!Hey Electrolux, heres a noble idea... Stand behind your products and take care of the consumer and maybe even small problems will be overlooked and youll get a better reputation. NOT with us mind you, that is utterly shot to heck! Completely useless!!! In closing, AVOID ELECTROLUX PRODUCTS AT ALL COSTS! Save yourselves from the insanity and stress. Weve been hassling with them almost 3 weeks now and no washer. They are a horrible company to deal with. Thank you for reading.

I ordered two filters for my refrigerator. When they came they were the wrong ones. I paid with check. I mailed them back (as they had told me to do) got a signature that they received them. That was in October, I have made 9 calls to them, I have received every excuse in the book and still not received a refund 5 months later. They are telling me now they mailed Dec.2 (3 months ago) and I have to be patient. I told them Pony Express could have had it here by now. Will Never buy another product with their name on it.

Never. Ever. Ever. Ever buy an Electrolux product. Two fridges, a double oven and a stove have all failed numerous times. They have all of our records and we have had repairmen here more than 50 times. This is what they say when the oven breaks: Oh, this time its the side element. Oh, this time its the back element. Oh, sorry this time its the motherboard. The fridge? I tried to attach a video of the noise that our fridge makes all the time, after they have been out probably 8 times to fix it (maybe more, not kidding) but it wouldnt attach. DONT BUY ELECTROLUX.

We purchased new front loading washer and dryer this winter for our new home. 6 months of use and the washer stopped draining. Warranty service tech came out and found the drain line plugged deep inside the machine. To fix he had to remove the top and front of the machine to get to a plastic inline bowl that he said is prone to becoming plugged. We have a lab and he said we need to shake out everything before washing as the dogs hair will clog the machine. This repair is not for the amateur and if it wasn’t under warranty it would have been about $240. Can’t believe the poor design and difficult accessibility to do routine cleaning. Our dog is 8 years old and we’ve never had a problem like this. Will think twice about buying another one when the time comes.

Purchased Electrolux fridge model EI123BC361IS in 2010. Yesterday noticed not cooling. After troubleshooting it was determined light switch not functioning which resulted with bulbs (4) staying actively lit after doors closed. The bulbs super heated fridge causing internal temp to read 99 degrees. The heat from the bulbs melted a hole in internal plastic wall exposing styrofoam insulation. Partially melted another hole over another light. Lower bulbs turned sockets dark brown and also began to melt plastic there as well. Contacted customer service said machine not under warranty. No kidding, I told them not really interested in warranty, I wanted to let them know it poses a fire threat. Their response was to advise me to call a technician and examine it. I suggested to them they should send out a representative at their own expense and forwarded photos to them. Did not get the impression they really care and were not very helpful.

My very expensive ($1,400) Electrolux dishwasher model EWDW6505 just cost another $311 to fix. This is after replacing the water pump approximately a year ago. It was just over four years old and used only 2-3 times a month. Forget about customer service where they will only tell you that you have to contact one of their service agents in your area. It cost me $75 (trip charge) for a serviceman to come over and make a phone call to Electrolux tech support for the error code which resulted in a needed repair kit. Two weeks later after the repair kit installed, I was charged $118 for the kit, $100 for a second trip charge and $18 for labor. It is not true you get what you pay for in this case. I will never buy another Electrolux appliance.

COUNTER DEEP 3 DOOR WITH ICE IN DOOR - We have had this unit 4 years and had problems with the ice maker right away. This was repaired and works marginally but we have learned to live with it. Just recently in the freezer and ice unit we have had a rust issue. In the freezer the racks and the tracks are rusting and in the ice area a piece of metal in the unit is rusting and showing up in our ice. If you have this problem dont worry about any help from Electrolux. Even though this is the top of the line they WILL NOT be there for you. Even if this would have happened the first year there is no warranty coverage for this. So much for, You get what you pay for. We paid dearly and got sub par product.

Our new home came with Electrolux appliances, which I thought was great. Not so much. My dishwasher buttons are smearing off (Model EI24ID81SS) and the button board requires unplug and replugging when the button board freezes. My wall oven has (EW30EW55PS) has a temperature probe that worked for the two times I used it, and does not work. My microwave (EW30SO60QS) creates steam on the buttons, which have already malfunctioned for 4 months where the time or timer just didnt work. I have to leave my microwave open to make sure the steam for using the microwave does not break the buttons. The gas stove top (EW36GC55PS) didnt ignite one of the burners after 1 month of use so I had to manually grab a lighter & ignite the burner for use. Ive never had so many issues from one brand. The only 1 star is for their aesthetic appearance.

Purchased a new Electrolux Refrigerator, dishwasher, microwave, washer and dryer in 2011. A year after purchase the refrigerator started breaking down. First the icemaker, then cooling/freezing, then the ice maker again. The unit was determined to be a lemon. Electrolux agreed to replace the refrigerator, and assist with repair cost. They replaced the refrigerator, and took the old one. When we asked for assistance with the cost of repair they demanded the serial/model number sticker and the original bill of sale. They were given both for the replacement. A year later the replacement refrigerator developed a pinhole in the back and began leaking water. We have now been dealing with getting a replacement for six months. At first they said they could find a replacement in our area. The appliance store that replaced the first one has a new one in their showroom. Then they said they would refund the money spent but demanded the invoice/bill of sale. We did not purchase the second refrigerator they replaced it. We do not have a bill of sale. Now they are requesting letter stating the problem, and that I take the serial/model plate from the inside of the refrigerator. When I said it is unlikely that I will be able to get it off in one piece, the representative said she knows that. All correspondence we have had with them contained the model number including the last letter on June 4, 2015. Yet, I still have to do the impossible to move to the next step. I am afraid the next step will be just another road block.

We have a Electrolux refrigerator, worst product I have ever owned, a few yrs after we bought it had to replace control panel, $600, now ice dispenser doesnt shut off and spills everywhere, oh and water does not work. DO NOT BUY THIS PRODUCT OR FRIGIDAIRE WHO IS OWNED BY THEM.

In 2012 we completed a kitchen renovation and outfitted it with 5 new Electrolux Icon Series appliances... all but 1 has been serviced multiple times. The dishwasher was replace twice, we are currently working with our 3rd dishwasher. They upgraded the pump on this generation of dishwasher and it finally works well. Before each replacement we had to endure no less than 5 service calls for each unit! Next item to fail was the fridge. The first part to fail was the ice maker, a service technician replaced it and it worked fine for a few weeks until a crack in the ice tray caused a block of ice to form in the bin. When the auger turned to dispense ice, the block of ice reached up and grabbed a sensor that proceeded to wind itself around the auger. This in turn caused an electrical short that burned out a control board... the fridge went dead, repairs took approximately 2 weeks. Today, January 23, 2015 the sound of a failing compressor in the fridge woke us up several times through the night. Im waiting for the appliance centre to open up so that I can speed dial them and call for a repair. Next in line was the convection wall oven. The control board failed and the display went black... it was repaired but some of the display is not visible. Weve decided to live with it! Right out of the box, the microwave/convection oven would only work in the micro-wave mode. The convection oven would not reach temperature. The service man found a loose connection and for a while it worked well but has recently failed again! When I called for service under the extended warranty program we were told parts for this model are no longer available... The warranty program refunded the purchase price. We now have to choose between living with an partially functioning oven that matches the other appliances or replace it with a new unit that does not match.Fortunately we bought the extended warranty for these appliances and we purchased them through a very supportive appliance company so there was no financial burden to us throughout this whole process but there was a mind-blowing amount of inconvenience! In my opinion this line of appliances is nothing more than an attractive pile of overpriced garbage... Electrolux should have stuck to making vacuum cleaners.

Their support is super ignorant and useless. We paid their expensive insurance and their unit broke. We are almost 2 months without a working unit and literally have spent close to the same amount in getting our clothes laundered vs. buying a new unit. So frustrating. We have a child that needs sanitized clothes due to a health issue. Their support is so ignorant and do not care. They got a part in and scheduled the first appointment, took almost 1 month. Then the guys got here and said, Oh the part is broken. So you think they would expediate, right? Well no, now we are waiting another month. DO NOT BUY THEIR PRODUCT OR EXTENDED SERVICES. HORRIBLE COMPANY.

I have been waiting 6 weeks for my washer to get fixed. I can’t seem to get anyone in the warranty customer service department at RC Willey to tell me at what point I will have a working washer. The repair company has been out three times to repair the washer with no success. Prior to this I had the dryer fixed 2 times using the Electrolux first year warranty and one time through the RC Willey Warranty. Each repair takes a minimum of 2 weeks to complete. The washer/dryer set is 2 years old. I have contacted Electrolux and they said I have a parts warranty but will have to pay out of pocket if I don’t use the warranty. What is the point of purchasing a warranty if you never have a working product? I’m trying really hard to understand why it is so hard to complete the repairs on the unit I have. If you sell a warranty you should stand behind it. I will never buy Electrolux again and most certainly will never purchase anything from RC Willey. Extremely disappointed in both companies.

We have been in our home for two years and both the Electrolux microwave and dishwasher don’t work. The dishwasher was only used a few times. I would never recommend these products. The repairman came out which we had to pay and he said these products are cheaply made. It’s unbelievable that we have two products only 2 years old and they are trash!

I have a dishwasher that cost me over $1700 and it is a POS. I have spent more time and money on this POS and it still will not work. I bought the dishwasher, Dub oven and the stove top and fridge and they all have had problems. This was the top of the line stuff and it is crap and they dont stand behind their crap. The first time I turned on the dub oven, the first item, the glass broke. The fridge is falling apart and the ice maker works sometimes and sometimes not. This set will be six years old this Sept 2014 and all needs replaced and needed it 2 years ago. Parts are way too high priced and they know it. Keypad is $300, control board is $200+, the rack is $400, come on. I will tell everyone I know about this CRAP!

I purchased a high end set of kitchen appliances (through Sears Canada) in 2009 - an Electrolux fridge and a top of the line electric range/oven. After 5 years, the fridge literally started to fall apart. The faux aluminum strips on the exterior of the fridge starting falling off and the ice making unit ceased working completely and the inside seal on the door was failing. Sears was very helpful but Electrolux was a complete and utter disaster to deal with. After investing a tremendous amount of time and energy in getting them to step up and deal with their inferior product issues, we were given a nominal credit towards buying another Electrolux fridge. Guess what? Within 9 months, we experienced similar product quality issues and made the decision to get rid of it and replace it with KitchenAid fridge which has been performing flawlessly since day one.Next, the oven stopped working. The burners were not functioning at all. Electrolux herded us over to a local service provider who indicated that this kind of problem was a common theme across the Electrolux high end oven product line. The service technician indicated that he would be unable to isolate the specific problem (we kept getting the e15 code of death). He recommended replacing a component for over $500 but warned us that there was a possibility that this would not necessarily rectify the problem - and if it didnt, we would need to spend a further $1100 to replace a circuit board of some sort. Guess what? The fix didnt work. We contacted Electrolux customer service and after numerous discussions they relented and offered us 20% off, as a sign of good faith, a new one. Really??? Do you actually think that I would buy another one of their products after 3 of them failed inside of 6 years? This is the worst, and I mean worst, product quality issue that I could ever imagine encountering. Never, ever, ever again.

Purchased $855 Whirlpool washing machine from Harvey Norman Mornington 3 weeks ago. First wash after delivery and install the house flooded. Rang customer service and next Monday a repairman arrived who said the new machine could not be repaired. Our newly laid carpets were flooded and our insurer was there on the Saturday commencing the drying process. We sustained $2k damage and had to pay $500 excess. The Electrolux company refuses our request to cover the damages or even remove the machine from the laundry! They said they may refund the machine cost if we send them a bank statement to verify our identity. Next stop is ACCC. This treatment by Electrolux seems endemic from all the reviews.

As part of a luxury kitchen renovation we chose Electrolux appliances. Built in refrigerator with matching built in freeze, double ovens and induction cooktop. The freezer broke within the first year and it was like pulling teeth to get someone to service it. Electrolux would not stand behind their product and while waiting for parts it just started working again. We lost all our food twice. Its worked since then but often freezes up inside and often has a huge amount of condensate on the exterior. Similar issues with the fridge. They replaced the gasket on the door which did not make a difference other than now I have a gasket that isnt fully attached. Most recently the induction top died. Three weeks to get a service tech here and it is going to cost $ 1,100 to fix a three year old cooktop. I will never buy this brand again and as a leading remodeling contractor in two states, I will not let me clients buy Electrolux either. No help from Electrolux or the dealer.

I would avoid buying Electrolux refrigerators. They are overpriced and under engineered. My ice maker has never worked since day 1 causing a class action lawsuit against Electrolux. Poor quality caused the display to fail and one of the compressors to fail. This should not happen on a $5000 refrigerator.

Please do not purchase Electrolux appliances. I unfortunately did not do my research before and deeply regret it as I am now in the hole about as much as I paid for it originally in repairs and it still does not work. I have spent numerous calls and hours with customer service and to no avail. They simply dont care if you ever purchase from them again and I definitely will not. The interface board on ours was faulty from the beginning and after being replaced still did not work. The ice maker would freeze over and after even repairing it broke again.We have been using ice trays for two years due to not being able to afford to pay the repair cost and another part since it was out of warranty at that point. I have filed a complaint with the State Dept. of Consumer Affairs and to file suit to replace a defective design. We are contacting their legal department due to the fact they knew it was a defective design and will not fix it or replace it. Electrolux used to be a great company and unfortunately like many today just dont care about the consumers who purchase with their hard earned money from them. The only recourse is to just not give them the money in the future so I highly recommend you do your research before throwing your money away with them.

Im from Malaysia and am a user of Electrolux Washing Machine and dryer. Im very happy with both the machines until I encounter problem with my Dryer. It was making a loud sound and I quickly called Electrolux dealer AB First Trading in Shah Alam. The technician came and inspected my dryer. It took him merely 2 minutes of inspection and he told me that the motor is faulty and needed to change the entire motor system. On top of that, he told some belts are balding and needed to change as well. It will cost around RM800-RM1000 to have it changed. I was shocked. I didnt trust him so I asked another technician (not Electrolux dealer) to inspect my dryer. He opened the machine, and showed me a pile of dusts. After removing the pile of dusts, the loud sound disappeared! I was utterly shocked that the problem was only removal of dusts; not drum faulty, not motor, not belt! I felt cheated by AB First Trading but also relieved that I did not engage their service. However, Their sales staff kept harassing me and easily called me 20 times a day (at least) to ask for their labour charges. I was so mad as they cheated on me first and I refused to pay the labour charges. After all, the AB First Trading technician did not even open up the machine. he was just here listening to the sound. I wish Electrolux headquarter can do something about this as the experience are tormenting and the harassment is getting worse. My shop is a place doing business and I really hope the harassment can stop.

New 10/2014 Have had issues with ice maker since new. Many calls to Electrolux at which I had to take numerous hours off work. Several different companies have been sent to correct problem at which it has NOT been fixed. Problem still continues and now is making noise on and off. Went before Electrolux board for replacement and was denied due to the fact the service people they use did not call from the house so to them there was not enough evidence. Duuuggghhh!Now, you know they have records of my calls and the people they sent out!! I was told by one Electrolux person that I need to have repairman call them from my house. Is that my responsibility? NO. One repair guy said, Nah no need for me to do that! I do not think it is my place to tell them anything! One repair guy told me that it was as good as it would ever be. It has always put out crushed ice from the cubed slot. To me cubed is cubed and crushed is crushed. NEVER had this issue with my other fridge. I have done tons of research and they have major issues with their ice makers, period! Monday I took off work again to have the repair guy show up and the order that had been called in (by a manager) said I was out of warranty and to charge me. Sooo, he had to leave and now we are waiting again... another day off work for yet another company to come next week! Oh yeah, and by the way they did not get anyone out after the Monday incident, I had to again take my time to call them. This is completely ridiculous and uncalled for! I really want my money back because this is fridge 5, all ice makers with way too many issues, unfixable! All within the first year! I could go on and on but this is just the tip off the iceberg. Today they told me I had to call the service guy to set my time but they had already give them a dispatch number. Called and guess what no #. Sooo again I had to call again! I think I need to be on their payroll!

I purchased an Electrolux refrigerator 4 years ago based on many trips to appliance centers who all recommended this brand. I have had both a GE refrigerator and Whirlpool in the past with virtually no issues. The water paddle has failed twice (only my husband and I live here). There is no replacement for just the paddle so you have to buy the entire water dispensing system. The board control went out in 11/2011 and now the same board needs to be replaced again for the price of $400-$500 with service. I called Electrolux who told me to buy an extended warranty yearly for the price of $196. I will never ever buy another Electrolux product again. It makes me wonder if this company was paying higher commissions on their products than their competitors due to so many people stating they heard it was the best appliance from so many sales people.

I purchased a new French door refrigerator in 2009. Since then I had the ice maker repaired or replaced several times and actually replaced twice. I still have problems with the unit. Originally the ice maker was a major problem. Now after having received the third unit the water dispensing mechanism is not working. You would think that after paying good money for a French door refrigerator, that it would last for at least 5-10 years problem-free. I will not buy from this company again.

We have had an Electrolux dishwasher for two years. It worked great until last week and started leaking. I called Electrolux and they stated it was not under warranty, which I knew, and they could send out a repairman. There would be an $89.95 upfront charge which would go against the labor. It was a minor repair on the drain line that took about 10 minutes. However, I had to pay another $87.02 for labor and parts. The $89.95, according to the technician, was a trip charge only. That was not how it was represented by customer service. I called back and talked to a manager that said maybe the rep I had talked to had stated it incorrectly, duh, and that they would educate them to be more specific. It was an intentional misrepresentation in my opinion and they should have know better. I could have called a local company and gotten it done much cheaper.

I purchased an Electrolux washer and dryer set 2 years ago in silver grey colour. Right from the start the doors on both units would not close properly, nor would the detergent dispenser drawer on the washer. As well, you could not partially close the door when airing the washer after using it, meaning the door stayed wide open. This required placing the machine in an area where no children/people would walk past it and hook on to the door. THEN, the entire control panel went on the washer. We were told that Electrolux no longer made that model - ONE YEAR AFTER PURCHASE, and that instead of repairing it, the warranty company replaced it with the next newer model. This entailed that we also had to replace our DRYER, since the new washers colour was a different colour of grey, and the units no longer matched. UGLY!! The 5-year warranty we purchased at the initial time of washer purchase was now also void, meaning we would have to pay AGAIN if we wanted extended warranty. I tried contacting Electrolux Canada to ask if we could get a rebate or refund for the extra costs we endured because their units were faulty and outdated so soon after purchase. Thats when the real trouble started. The young girl at their customer service was the rudest, uncaring person I have ever encountered in the business. She said if it wasnt a warranty issue, that she would do nothing to assist me. She refused to put me through to her supervisor, and any emails that would be sent would go back to her. There was no logic in her approach and needless to say, the whole experience left me totally frustrated and disappointed. I even tried reaching someone at Electroluxs USA and European Office, but was told that it was not within their area, and that I would have to contact their Canadian office- even after I had explained my problems with the first line person there. No one offered to contact a supervisor on my behalf, or even give me a direct telephone number or email address where I could contact a supervisor myself. Although the machines - one year old, are still working, I will never again buy ANY product from Electrolux, after having the worst customer service experience of my life!

We got all Electrolux appliances for our new house. First the washer door came broken so it wouldnt close. They almost refused to fix it because I called them 2 months after it was delivered. We moved in after 3 months of closing the house because our appliances took so long to come and they all came on different days and then installing them took time. Anyway they fixed the door and then it started leaking causing water damaged down to the main floor. This was within 1 year.The stoves motherboard is not working anymore so we cant make use of the oven. The stove top is gas so at least that works. This happened within a year as well but we called one day after the 1 yr warranty expired so of course they wont fix it. Now 2 yrs later the otr is not working. Theres no power in it. Dont know what happened. Basically, dont buy electrolux!

Purchased a matching refrigerator and freezer units with a trim kit for our newly built home. Prior to installing these units, both were plugged in to ensure they worked properly. The freezer did work without issue, however the refrigerator (after three services) still doesnt hold a temperature under 70 degrees. We asked for a replacement from the company we purchased it from (Jetson of Stuart Florida) and was told that the manufacture would not authorize a replacement because the unit could not be classified as unrepairable. Called the manufacture, and was told that they had no record of any service on the refrigerator. After the manufacture called the service department at Jetsons, and discovered no service call history was forwarded to the manufacture, all that could be done was another service call had to be set up. (Runaround, runaround). Of course a technician will get the unit to work for a few hours and again it will fail, and this merry-go-round will continue. I am out $2,000 and no working refrigerator. Buyer be aware, every seller of appliances must follow the manufacture replacement policies. Once you take delivery you are stuck.

We bought a $3700 refrigerator for our new home, the ice makers kept breaking. I was told I would get a $500 rebate from Electrolux if I bought this model! At Northern Appliance in Braintree is where I was told this and it was on the card on the Refrigerator. I got a service contract for 4 years! Ice maker defects computers replaced. After the first refrigerator I had only 1 and 1/2 years the ice makers died, it was covered by the contract, this was top of the line. After Electrolux told me it was being replaced I called a company to take it away. They said they kept it for themselves. I got the replacement and it was a used or way less value Refrigerator. I called. They said that is what I get! If you can believe it 2 more defective refrigerators and a quote a few service calls from Apollo appliance Brockton Ma. They are very good! The one I have now the ice maker is still broken. I was told the motor is too close to the ice maker, melts it in the back and it breaks. This is unacceptable for an expensive refrigerator. Not sure what I should do if this one fails! Thanks you Jan

My oven purchased through Sears never ran right. Had maintenance agreement. When called to fix they admitted they didnt know how to fix. Now its out of warranty. Cannot hold temperature. Every time its used loses temperature and have to shut off and restart. Ruins every cake and meal. Now Im stuck with this $3800 oven. Sears no longer sells it or supports it. No one takes accountability. I need help.

I purchased a Frigidaire refrigerator and stove in July, 2014. I thought I was purchasing a reputable brand, so I didnt need to purchase an extended warranty agreement. In January 1, 2017, the refrigerator stopped cooling. I lost items in the freezer as well as the lower refrigerator section. I called a service technician referred by Lowes. He told me the diagnosis and the repair would be as much as a new refrigerator. I called Frigidaire Customer Service. They told me the only thing they could do was offer a discount on the replacement part. I still would need to pay for the labor and the part. I recently retired and cannot afford to do this nor purchase a new refrigerator. I have now been without a refrigerator since January 1, 2017. I had to begin 2 jobs to save up to hopefully purchase a refrigerator. As it stands I will not be able to do that for at least 2 months. I am very disappointed in Frigidaire/Electrolux. In the great scheme of things I may only be one consumer, but even one should matter. I had to use a computer at a school since I cannot afford internet. I left the paperwork at home so I dont have the receipt with me to add to this.

Electrolux single wall oven - Many problems in the eight years Ive had it. Stains and runs in the glass door, the oven floor turned white where the heating element is but the worst problem is in the last two years with the self-clean mode. It either says the racks are still in, so the clean mode wont work, or it cleans and gets too hot and shuts the oven down so it will not heat up upon next use. This requires repairman to change the fan and replace some switch. This has happened four times. Repair guy says not to use the clean mode anymore. Im disabled and to clean it myself is not an option. Also it seems everything splatters so much that it will have to be cleaned. I was so happy with it at first, it was so out of my price range, but I always thought you get what you pay for, but not in this case. Also on my Electrolux side by side fridge had to have it repaired twice - a computer malfunction, four hundred once and three hundred another time. My over-the-stove microwave had the least problems, with only one service call for the push button door broke and it wouldnt close. Ive never had so many problems with one brand. Oh, and my Electrolux vacuum, well thats another nightmare.

We purchased an Electrolux dishwasher model EI241D50QS in March 2015. The main board and the pressure switch went in Nov 2016 of course after warranty. Luckily the manufacturer agreed to pay for at least the parts for replacement. Fast forward now to Aug 2017 again the main board looks to be broken in less than a year. Called customer service and asked what they can do to help me as this dishwasher is only 2 years old and should not be broken down for second time and this part is less than a year old. Only response was, “Sorry nothing we can do.” So basically the 1k dishwasher I paid for 2 years ago is junk as the part and about to repair is almost the same cost, what a joke that they cannot stand by their product and give terrible customer service saying, “Oh well nothing we can do. Youre on your own.” I will NEVER BUY ANOTHER APPLIANCE FROM ELECTROLUX OR FRIGIDAIRE EVER AGAIN AND WARN OTHERS ABOUT THEIR PRODUCT.

The most money I have ever spent the biggest regret ever. I bought my mom her first side by side and bottom freezer. I thought I was gonna buy something that was gonna make everyone’s experience owning it a good one and it has been a nightmare! Always breaking spoiled food and it locks itself cant use water or ice when it locks. Ice maker has broken too many times. I hate this product will never buy another of this name brand not ever.

I purchased the Electrolux cabinet depth french door refrigerator, duel fuel slide-in range, and microwave 3 years ago. To date, I have repaired the ice maker; the refrigerator door gaskets; and the tracks for the freezer draw. These repairs exceeded $1000. In addition, the plastic piece on the door handle of the microwave dried up and cracked and had to be replaced. The piece above the microwave door broke and also needed to be replaced. This is a 3 member household, no young children. Our previous refrigerator lasted for more than 20 years.

We bought a new home in 2015. By new, I mean just built. It came with the Electrolux ICON appliances. These appliances are not worth the money. They are poorly constructed and have been repaired several times. They even have safety defects. The Gas cooktop is poorly designed and a danger to all that own it. It needs to be recalled. The burners are placed too far forward and make it impossible to use the front burners. The flames from the burners extend too far out from the base and can easily catch your clothes on fire. The knobs on the gas cook top also turn on by mistake. They easily turn and leak gas if you lightly brush against them. Kids can easily turn them on. These are a real safety issue and need to be recalled.The ICON dishwasher has been a nightmare. It does not dry the dishes and the control panel is always going out. It just starts flickering and has to be replaced. The fridge is ok but the ice and water dispenser are poorly designed and always leave ice and water falling on the floor. They really need to recall the gas cook top. Parents beware!!!

We purchased a side by side Electrolux fridge around 6 years ago. In less than a year the front display conked out which we reported to the dealership where we bought the unit, however Electrolux does not have the parts on hand. After repeated demands and expiration of the warranty no parts were delivered. Just last year almost 5 years after purchase, after a dismal customer service experience, the referred sub-contractor advised us that the motherboard gave in and lo and behold they even advised us to replace the front display, of course for a considerable fee. After repair and less than a year our fridge gave out again, less than a year mind you. Now the customer service personnel are as bad as usual, sending us unexperienced repairmen. After waiting for a month for the results of the test we were informed that the unit is beyond repair since there was a leak in the cooling lining. Is this how poor Electrolux products are? That your products can stand the test of time... Never will I buy nor recommend, and I would in fact discourage other consumers in buying your very, very, very poor products.

Our fridge is 5 yrs old, the ice maker broke! The auger is rusted!!! Doesnt work! Tried calling Electrolux, but no reply!! How can you make something that dispenses ice and water and it rust!!! Dont buy a refrigerator made by Electrolux!!

I purchased this washing machine not even three years ago. Nobody wants to repair it as it costs more than to buy a new one, which I am doing now. I will never buy nor will I recommend this product to anyone. I shall be sure and advise everybody that I know, and will put it on Facebook for others to recommend this site. The product is faulty and not worth the money you pay for it.

We had our house built 6 years ago and I just had to have the Electrolux appliance. The only thing that in my opinion that has worked well is the dish machine. The oven, cooktop, and microwave not so much. For the price I was expecting as other consumers have stated a much better product. I did not get the warranties because them in themselves were expensive as well.Lets start with the microwave because it had the least problems and lasted the longest. Two years ago the door panel came partly loose. Only I had it fixed was because I had gotten the home warranty for all household appliances and it was covered under that warranty. Along with the other two appliances that I am going to talk about. Last year the spring broke so the door would not close. My husband tried to fix it and in the midst of doing that he broke the top piece. A friend came over and saw that the door was taped shut. He asked what was wrong with it; I told him and he fixed for me. The top piece could not be fixed because it was plastic. Thank goodness he didnt charge me. He said it was a minor fix. The top piece I just laid it back on top. You couldnt tell it was detached. Now this year the microwave stop working all together. I put something in it to warm up and it did not come on DEAD. I never cooked in it anyway but dead after 5 1/2 years.Next we are going to talk about the cooktop. I picked out the 36 in induction cooktop. It was working good. I was excited I had gotten it then after 6 months the burners seem to no be cooking as well. I had to cook the food on high if I was using more than one burner because it was not cooking well and taking forever to cook. Thank goodness not was burning. I thought something was wrong but I could not figure out what it was. Then one day when I was cooking for the holidays, midway through cooking the hold cooktop shut off. At that point I had to wait for the fans to cool the cooktop off. Once that happen I had to cook everything one at a time till I was finish cooking. Needless to say I was upset. That Monday I called the Electrolux and they called a service tech out because it was still just under their warranty . When he finally came out he told me that it was a good thing it had shut itself off because it could have set the house on fire. Like that is something a home owner wants to hear. He told me he had to order the part. It took three weeks for that part to come in. No problems after that until the fourth year and it did it again. By this time I had gotten the home warranty I spoke of earlier and thank goodness for that because we had problem after problem. This time one side of the cooktop could not work. The service people sent someone to fix it. Then two months later the other side when out. They sent the same person out again. Then the other side that had been fixed went out again so he had to come back. This was every two months for 8 months. Then finally he realized something was burning out the circuit boards and fix it. No more problems but on the induction side you cannot burn the 2 burners on the same temperature or you will get an error. Thats a small price to pay for not being able to use your appliance that you paid hard earn money for 8 months.Finally we get to the double oven. The first problem I had was the Led lights went out. That was still under factory warranty. This happen two months after we moved in. The next problem again like the cooktop, the oven sensor went out, this was 6 months after we moved in. They came and fixed that. I had no problems until again like the cooktop in the 4th year. I was cooking on normal bake and the oven seem like it wasnt getting hot. Then I started using the convection bake then it seem like it was doing the same thing. One day I was standing there looking at the stove wondering what to do, my daughter said Momma I told you the bottom oven works better than the top. At that point I turned both ovens on and the bottom oven heated up faster than the top. So for a while we used the bottom oven for cooking until it was doing the same thing as the top. The problem with the oven was happening at the same time with the cooktop but it had to be 2 different work orders. The oven took longer to get fixed than the cooktop because we had to wait longer until the part to come in. So I didnt have a oven for 11 months. Because you could not use 1 oven without the other because they were on the same circuit board. Since then we can use both ovens but the bottom oven is still hotter than the top and it still heats up quicker.

I’ve had this fridge for about two years now and I still love it. I had my cabinets professionally repainted and new countertops put in so the spot for the fridge was built in and therefore couldn’t fit a subzero without changing out the cabinetry. This fridge gave me a similar look for a fraction of the price and I couldn’t be happier with it.

I bought the washer in January. Then one day in June, the washer stopped spinning. After researching online that evening, I checked the code which said defective door lock sensor. The repair man came three days later and confirmed that it was a defective door sensor. Problem is he didnt have the part. Twenty days later, the part arrives and the repair man replaces it and proclaims the belt also was off, that some factory lock nut had come off. He said in his twenty years doing this hed never seen such a thing. He put Lock Tight on the nut and tightened it. It lasted less than one load the next day. The repair man returned and said he had to replace the drum, motor mount, pulley, pulley mount, drive shaft, bearings, belt and that it would require another visit (full day) because he had to order the parts. I asked how long and he couldnt guess. Now Ive been without a washer for close to 30 days and it will be longer. It costs me $5 per load at the Laundromat - thats approx. $150 since it broke. Ive had to stay home from work waiting on the repair man a total of three times and now will be a fourth. I dont go to work. I dont get paid. I called Electrolux Customer Service (thats a joke) today and asked why they just dont replace it. Their new product warranty is a repair warranty only - way to stand behind your product.My modest calculations are this washer cost me a total of $1,700 so far; I bought it for $650. If I were a consumer in need of an appliance, I would not buy Electrolux. If I had done my homework, I wouldnt have bought this product for $250. At least my life is consistent. I owned a Fiat when I was younger and it was a piece of junk and now I have another Italian piece of junk.

We purchased an Electrolux French Door refrigerator, Dual In-Wall Oven, Overhead Microwave, and Dishwasher. The first to fail was the refrigerator, which could not make ice. Then the dual in-wall oven board failed, then the Microwave display, and finally the dishwasher which wouldnt clean dishes properly or dry them. The refrigerator ice maker failed twice more, the microwave a second time (we replaced it with GE), and the dishwasher wont clean and dry today despite using the highest clean and heated dry settings. Some of these were fixed under warranty, others under an extended warranty.I will never buy another Electrolux or Frigidaire product, and every friend, relative, neighbor, and coworker has heard my story. If Im in the appliance department of a store that carries Electrolux or Frigidaire, I watch for anyone seeming interested in the brand and warn them, urging them to look at reviews and complaints online. I will continue to do this anytime and anywhere I find anyone considering new appliances. Ive had good luck all my life with products and am typically a fairly positive person, but this was the most egregious experience. I guess Ive become a reverse evangelist for the brand.

I purchased a top of the line French Door refrigerator 7 years ago and have had a number of issues. Bad seals, broken parts, ice maker freezing up and now I am told the fridge will fail soon due to the internal thermal parts. Apparently I have a model that had a KNOWN PROBLEM on these models and similar Frigidaire models from 2011 to 2017!!!! Yes ELECTROLUX KNEW, BUT DID THEY DO ANYTHING ABOUT IT, seems to be a NO. They supposedly did some sort of recall but NOTHING I EVER RECEIVED. It is NOT COVERED ON YOUR HOME INSURANCE WARRANTY, in fact they tell you to CALL ELECTROLUX. So I did and I was on HOLD for 65 minutes, no mention of any sort of call back which many companies now do. I Guess ELECTROLUX WANTS TO MAXIMISE PROFITS!!!!The lady I spoke to KNEW about this issue (Just as the TECHNICIAN that came out KNEW about this issue). She ended up giving me the number for the CORPORATE OFFICE to speak to a SHELBY so I called. Guess what? Its just a number for Electrolux, no Shelby. This is a $2400 refrigerator, it is a piece of junk and Electrolux seems to be worthless. I have one of their freezers too and guess what? It has had PROBLEMS, so ELECTROLUX YOU APPEAR TO SELL CHEAP PRODUCTS AND DONT STAND BY YOUR PRODUCTS.

We purchased all new Electrolux appliances for our kitchen 2 1/2 years ago. Every appliance has been repaired since purchase, one replaced and two appliances are now on their 3rd or 4th repair (these are major repairs not minor). Electrolux has been making exceptions and paying for the repairs after hours spent documenting repeated problems and pleading with them to make good on their faulty products. Our range was rebuilt last week and tonight our dishwasher broke again, same computer panel as the last 3 times.I called Electrolux again, asked for assistance and they said Id have to call back tomorrow and speak with a supervisor, when I asked if a supervisor could please call me after they review our file they hung up on me... I couldnt believe it. I went on their website to contact them and their contact form is also down, the same experience each and every time Ive tried to contact them via email. This is the absolute worse experience weve ever come across.

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

Have Electrolux washer and dryer with pedestal for each washer wont spin and wont remove water. I cant get Lowes to help. Paid over $3,000 for both. I have problems with lint screen. It is so fine that I got to take outside and blow out with air compressor. Someone needs to go after Lowes/Electrolux. We need help.

Two stars is too high but Im past angry, just very dissatisfied with my Electrolux appliances. Ive had major problems with my dishwasher. Within several months and after numerous replacements of the control panel, I was already on my third dishwasher. Its working now but it does a questionable job of cleaning. Some of the dishes come out dirtier than they went it. My inexpensive GE did a better job and in ten years I never had a repair issue. The dishwasher now just sits there looking pretty as Im no longer using it. I love my induction range... when it works. At 23 months not one, but two control panels went out. Electolux agreed to cover parts which Im told would have been a couple thousand. I paid a few hundred for the service technician. Repairs took approximately six weeks. Before and after the replacement I find myself making frequent visits to the electric control box to flip the switch and wait while the range reboots. This is extra irritating when I think food prep is almost done only to find the range top or oven is not working. Between the dishwasher and range I estimate Ive had 18 service calls. Each one of them forcing me to take anywhere from two to four hours of uncompensated time away from work. Ive not had any major problems with the refrigerator except that its poorly designed. When you close the freezer drawer, ice slides over the back of the container preventing the drawer from closing. We keep a yardstick nearby to slide the ice out as the opening is too tight to reach our arms in. Guests have needlessly apologized for closing the drawer too hard. Please! The filters need frequent replacement and are expensive. Our salesperson made no mention of this foreseeable cost. And the darn alarm doesnt work when the drawer is open (because of ice thats slid where its not suppose to) and the ice cream is melting; but it goes off in the middle of the night, screaming for me to come turn it off, when all that happened is the electricity went out for a few seconds. The range hood works okay but its noticeably louder now than when we first installed it. Through all of this Electrolux has been more concerned with the performance of the contracted technicians than with the performance of their appliances. Im at an age where lots of friends are doing kitchen remodels. I tell them all, dont buy Electrolux. Spend your $7K+ elsewhere; And they are.

Client purchased Microwave range hood model number (ME16H702SES) Serial number (078N7WTJ301913R) approximately 11/25/2015. After approximately 20 hours of use over the period of a year or so the keyboard on the door was nonresponsive. Flashed 12:00 repeatedly but touchpad would not respond. Electrolux Frigidaire, through their automated response system, supplied the name of a appliance repair company, Best Aid Appliances Service (760-494-6444). We contacted Best Aid Appliances on 1/15/2016. According to the receipt I have. They said they would let us know when somebody will be able to come out and inspect the microwave. A few weeks went by and we agreed on a appointment. They said they are free would be $150. And we had to charge us $75 for a diagnosis fee and $75 upon the repair of the microwave. Over the course of a month or so they arrived three times. Each time they were sent a defective part.After the third time they said they would order a new one and they would contact us in two weeks. We never heard from them. We called Frigidaire. They apologized and referred us to another appliance repair company. This company was Michaels Appliance Corporation. Phone number 818-609-0912. Michaels Appliance Repair tech came over. He was very professional and a well informed gentleman. He made three visits, each time Electrolux Frigidaire concessions sent him a defective part. He suggested I need to contact Electrolux Frigidaire and inform them about once again a defective part. He asked me to contact him when Electrolux Frigidaire sent me a new door. The new door arrived. The gentleman came back. We installed the door and once again the touch controls for a non-responsive. Once again we received a defective product or part.After speaking on the phone with Frigidaire Electrolux tech-support they informed me that the product now is out of warranty and they would not take responsibility for any defective parts they sent me prior and they could no longer assist me with the repair of their product. I explained, You have been sending me defective parts for nine months. So we have a product we paid $602 for plus a $75 diagnostic fee and still we do not have a functioning product???

After having replaced my LG washer with the Electrolux Luxcare Washer in early January, I was so pleased that I immediately ordered the matching Electrolux dryer. I could not be more pleased! I have not experienced any negative issues. I am a strong believer in Electrolux products as I have an Electrolux dish washer & refrigerator. My clothes are cleaner than ever and the dryer does not wrinkle my clothes! I love the light in the dryer too.

Four year old Electrolux French door refrigerator/freezer model #EI28BS65XS6 is sweating and rusting on the rear panel, mainly around the upper right hand corner behind the ice maker. I purchased a Rear Panel Kit (part #5303918657) for $199.98 + tax from Electrolux, who stated in an email to me that this ...kit is the only fix for this issue. Unfortunately, the kit includes a huge, thick, black pad that covers the entire rear panel of the refrigerator except for the vented area at the bottom. The water lines to the ice maker have to run over the pad.Unfortunately, the refrigerator will no longer fit in its customer enclosure, which Electrolux has informed me is my problem, as they will not be able to meet any requests for a replacement model, as the warranty for your current model has expired... I am guessing that Electrolux forgot to put insulation in the rear of the refrigerator. They apparently have not notified their customers of the issue either, as I only learned of the problem when I pulled the refrigerator out to clean it. (The ice dispenser quit long ago as well, but thats another story.)

We bought a counter depth french door refrigerator with the ice maker in the door. From the very beginning we have had trouble with the ice maker. They repaired it twice and it still did not work. The last time my husband called, they said they needed to order a part and we never heard from them again. We finally unhooked the water to the fridge. When Sears sent their extended warranty offer, I wrote them a letter and told them that I would not buy their warranty due to the fact that the refrigerator was not repaired by Electrolux, and Sears did not assist us in any form, so why would I purchase an extended warranty. Now, the seal on the freezer failed. We have never gotten any satisfaction from Electrolux or Sears concerning our refrigerator. So today when I went out to buy my new cooking range, I absolutely ruled out Electrolux. I will never do business or buy an electrolux product again.

These are the worst appliances I have owned. I purchased a Dishwasher, Gas Range and French Door Refrigerator. The Refrigerator was replaced after one year because the Ice Maker never worked after being repaired several times (including once where Electrolux told the repair tech to push the sides of the fridge next to the ice maker). After 5 repairs to a leaky dishwasher (Electrolux knew about this one) besides damaging the cabinets, it still doesnt clean properly (you have to wash dishes before putting them in the dishwasher). The Range started to emit a gas smell when it was working. This was repaired and lasted two weeks before starting again.Now I am waiting for the part which may or may not fix both the gas smell and get the oven to actually work. Do not even consider these appliances. Electrolux knows they are defective but will not do anything about it. The glorious reviews online are not what they seem. I have had Whirlpool appliances, GE Profile appliances and now Electrolux. On a star rating for Electrolux, I would give it a one because there are no negative ratings.

Bought an Electrolux because we wanted a great product. $2500 later we have a great looking fridge that has more issues than an old used car. Electrolux has no customer service that is helpful. I’ve spoke with “managers” and wrote letters. Still nothing but frustration. Every time I call they find a reason why they can’t help me. Came with a 10 year warranty they won’t honor!! We’ve sent our info to them multiple times per their request and still no help. They have told me to stop putting negative comments on their FB. I told them honor my warranty and I will stop. NEVER AGAIN WILL WE WASTE MONEY ON ANY ELECTROLUX PRODUCT!!!

It is infuriating that a company does not stand behind their product. The interior of my Electrolux refrigerator is falling apart. The plastic supports are cracked and broken, making the drawers sit askew. Freshness of food? I have spoken to customer service twice... no help. When requesting to speak to a supervisor, I was kept on hold for lengthy amount of time only to be told that no supervisor would come to the phone. No supervisor will come to the phone? Customer service?I have been told by numerous appliance retailers that Electrolux appliances are plagued with quality issues. I purchased $10,000 in Electrolux appliances in 2012. Yes, the warranty has expired. But this is NOT acceptable. The interior portion of my refrigerator should be replaced... no questions asked. That is brand support and customer service. Own the fact that there have been ongoing issues, and work to maintain a loyal customer base. That is good business. I am a business owner. I would expect my employees to take better care of my customers. ELECTROLUX should be ashamed! I feel a responsibility to share my feeling with whomever will listen. Its infuriating. You have certainly lost this customer and I feel obligated to spread the word!

UPDATE: the company finally sent me the replacement gasket and the washing machine was repaired.

These look fantastic and perform just wonderfully in my gourmet kitchen. Even if price is no object, trust me these are the dishwashers you want in your (Mc) mansion! They can even wash a load in 34 minutes! I wish I could rate these 10 stars! Buy one or two ASAP! You won't be disappointed.

We purchased a new home and bought the washer and dryer. When delivered, it was off balance and need a repair guy had to come in. Not a problem with the unit, just the service. When adjusted, the washer made very loud loud noise from rattles, belt rubbing, etc. We thought Electrolux was the top of the line, however, it’s just a terrible product. After one day, we asked the supplier to take them back. I wish it would have worked out. My only comment is BEWARE. We are now forced to find an alternative.

My microwave works ok but the convection oven takes longer than my regular oven. The grill isnt as good as my broiler, the touch pads dont always work. I had to wait for delivery then I had 3 weeks for repairs to be done and it wasnt any better. It costs so much more. I expected a much better product.

I have had trouble since we bought the refrigerator.. Had to fix the front panel three times and now it is the ice maker. I have had to empty this appliance many times.. terrible produce; will never order an Electrolux product again.

Model EW30GF65GSA oven - When Min-Max double burner 18000 BTU is lit, the flames will spread out past the pot on the stove when ignited and burn your hand.

I purchased a house with Electrolux Icon appliances. In the first two months, the ice maker required four service calls to get working reliably; the microwave required one to the get door aligned so it would operate, and the dishwasher required two service calls. These were all paid for by Electrolux. After 18 months, the dishwasher is now giving the error 1 code, which appears to very problematic and difficult to diagnose/repair, and one burner on the stove smells like gas, even when it is on, rendering it unusable. At the prices that these appliances cost, one would expect them to run when new, and to last more than 18 months.

Electrolux Washer Model EIFLS55IIW1 - Washing machine delivered 1/25/2014. Purchased matching dryer 6/1/14. Dryer control panel dies after three months. Repaired under warranty. Just short of 22 months of delivery washer does not spin out clothes. $100 for repairman to come out. Says, Broken belt. Comes back a week later with belt. But NO, not the belt, the pulley, and the pulley ate into the drum, destroying that as well. 22 months old and washer is considered totaled by repairman. However, can be fixed for $1,200 for parts and labor. Wait, I only bought this 22 months ago for $899. Now the fun, Electrolux says that it will warranty parts and that I can pay for the labor. Again, top of the line machine should of lasted at least 5 years, not 22 months!! Frigidaire washer made by Electrolux stood the test of four teenagers, dog blankets, horse blankets, etc., but the more expensive top of the line model could not stand up to two senior citizens doing normal washes, with the wife doing all the appropriate cleanings on machine. Bottom line, if I did not have the stackable set I would of not replaced it with this piece of junk. Even wife says the first machine did not clean the clothes properly, not enough water, and ran far beyond time for a load of wash. Recommendation: Stay away from the Electrolux line. Read the other comments about water, service, etc. They are not going to help and the new machine to replace was even more than the first one. No discounts, no credits. Nothing from Electrolux. Dont buy is our recommendation!

Our Family purchased the Front Loading Washer and Dryer, just under five years ago. To be honest we were happy with the set for the first three or so years. Then we started to notice a Gas smell in our Laundry Room. We had our local gas company out a couple times to try to locate the problem. They could not trace the source? (We always were throwing a load in the washer or dryer, as we were leaving to run errands, work, or whatever). So we never could figure it out for the longest time. Come to find out, while the dryer was drying our clothes, Natural Gas was leaking not from the gas lines, connectors, or something that you would normally think! But from actually around the Drum while the clothes were drying. (Thank God we had good ventilation. Who knows what could have happened) After determining the source, we finally had a Electrolux Authorized Service Person to come out. Come to find out it is a $500 Part, that we have to order and then when it finally arrives, they can come back and pay additional fees to pull it out of the tight fitting Laundry Room Upstairs. At that point we were very upset with the Service Man, who then explained how Electrolux has become a company of ill reputation. To date the washer and dryer now sit in the middle of our garage floor, sacrificing our Indoor parking. We just went out and purchased a Brand New LG Front Loading Washer and Dryer Set. We had attempted to try to get some sort of arrangement made with Electrolux, but was met with the same stone walls everyone else here on this board seems to. Pay money, pay money, go away or do not pay anymore money, but go away. I am hoping that there some class action lawsuits filed and then and only then will they be forced to eat their praised product lines.

I am writing for my mother. She was using an Electrolux microwave on Tuesday night and it caught fire. Fire department stated it was electrical. She is elderly with major health problems. She attempted to put the fire out; however, unable to contain the fire she called 911. Luckily, she made it out of the house, although she was not able to normally without help. She is currently staying with us. I cannot believe the extent of the damage in her house. She is displaced for two months until it is rebuilt/cleaned. The emotional turmoil she has been through (and us) has been tremendous. I am losing pay meeting with the contractors, etc. She is unable to return due to a lung condition she has until all the damage has been repaired. I will be pursuing damages and I am not a person to complain about lifes unfortunate circumstances. However, this is beyond stressful (she also just lost her husband). Hopefully this situation will be resolved.

I really wanted a super quiet dishwasher, which this is. Unfortunately, it needs to be reset frequently, doesnt clean well, sometimes decides not to use the dry cycle for no discernible reason. The stainless steel actually got a stain on it that I cannot remove. Between this and the Electrolux fridge that we dont like, I cant recommend this companys products.

Beware of Electrolux/Frigidaire french door freezer/frig. I have had nothing but problems with my unit. From the day it was delivered it has had door sealing issues which lead to me loosing all my food in the freezer twice. The back of the unit has a water leak through the ice maker lines which has frozen up and rusted the ENTIRE back panel of frig/freezer. The temperature control panel goes haywire and change the temperature which leads to food going bad. I contacted Electrolux customer service as well as their corporate office in Sweden. They basically told me they would do nothing to assist in rectifying all my issues. I even had the repair company that was sent out through my extended warranty company (Lowes) tell me the unit needed to be replaced but Electrolux still did nothing. I will never buy another Electrolux/Frigidaire product again!!

I purchased four stainless steel Electrolux kitchen appliances (refrigerator, stove, microwave & dishwasher) from EBA in Brooklyn, They were the digital models which cost more and the appliances were displayed in the show room as a package deal. OVEN: The oven is very inconvenient to cook in because there is little room to keep both racks in the oven if you cook something like a turkey, you need to take one of the racks out. You cant cook multiples things in the oven because the ball bearing oven rack (which was one of the salesmans selling point for this oven) take up too much room. Now the rack is stuck and cannot be used in the oven at all. Also, the most important issue is that when you use the stove the knobs (which are also stainless steel) become extremely HOT to the touch. I spoke with EBA/PC Richard and explained the problem. They suggested I contact Electrolux directly. Customer Services response was that they were sorry I was unhappy but that is normal to have the knobs be hot to the touch. Microwave: The plastic handle on the microwave has broken off twice already. Electrolux does nothing to honor their products or try to accommodate the customer at all. I tell everyone that will listen to me - NEVER PURCHASE ANY PRODUCTS FROM ELECTROLUX whatsoever.

After having multiple appliances replaced (double over, dishwasher, refrigerator doors, wine cooler and beverage center doors), and 7! separate trips to my house by a service tech, we still have nothing but problems. Their customer service doesnt seem to care. When ordering replacement filters, they can’t even get this right. Horrible company, horrible service, rotten product.

We purchased the washer and dryer in 2017. Was supposed to be this great pair. Well, its February 2, 2019 and the dryer just died. Cant get repair over for 4 days and who knows how long to get parts. Ive had approximately 4 other brands of washers over the years and have never had one do this. All of my washers and dryers lasted well over 10 years. NOT THIS ONE. Luckily, we are building a new home and wont take this or buy another. BEWARE!

July 2010 saw purchase of new refrigerator, Electrolux, who happens to be one of two major providers of appliances in this country. Received a one year warranty (as long as I was willing to pay for the authorized serviceman to come verify my claim of what was wrong with it because only the parts themselves were free). Eight months after owning it the door handle broke off upon opening it. Normal wear and tear with two adults and zero children. It was covered under warranty. Eight months after that the same thing happened with the door handle breaking off in my hand. No coverage as warranty expired. That takes us up to today, in 2016. FIVE YEARS and a couple months... How long should a consumer expect to be able to get use of an appliance such as a fridge? The one we replaced was 22 years old and still running, but I wanted energy efficient appliances. Bad decision! They sure dont make them solid like that anymore... At least not mine.So today, spring cleaning, I discovered that the left and right sides both are covered in little hairline cracks, all over the sides. Almost looks like what would happen if something got too hot then too cold or vice versa... I dont have any idea how this kind of fractures on the inside of the fridge could happen. Unless it is because of manufacturers defective product. Something about the material they used is just not up to par for what is needed in a fridge. Thats my first guess. But of course there is zero warranty and the phone rep would not even discuss possibilities of the company taking responsibility for defective products. I will be watching close though, to see if there is ever a recall on them. It wont be able to be used for very much longer. Five years on a fridge? Is that supposed to be the new standards we are going to be forced into dealing with from one of two of the major providers of appliances in the United States? I sure hope not. They are too expensive and really too heavy to replace every five years. Wow, will the land fills be filling up then, huh.

We first bought an Electrolux Icon French style (2 doors, bottom freezer) 6 years ago as part of a kitchen reno, along with matching wall ovens. From day one the ice maker had nothing but problems - service calls every few months. They did do 1 repair after the warranty expired. The next time I called they offered to replace the fridge at cost, and we agreed as we wanted to maintain the look of the kitchen.The ice maker on this unit worked, but after about a year the unit appeared to lose its mind and would randomly give high temp warnings, and then be OK for a day or two. Service tech diagnosed ice build up in the freezer and evaporator and recommended a full defrost. We did that and it was OK for few months, then happened again. This repeated 6 months later, and now again for the 3rd time. This time I pulled out the usin and noticed a huge patch of rust on the stainless steel back plate right behind the ice maker. So, looks like the ice maker has an internal leak, which builds up as ice inside the unit and eventually screws with the temp sensors. The door gasket is also now disintegrating. Bottom line - these people do not know how to design or build reliable refrigerators. They are quite literally junk. The ovens have been great though :).

Purchased second most expensive dryer from Electrolux’s assortment. Less than 10 months the dryer started making a terrible sound. A technician came out twice unable to fix. Essentially requiring to replace all internal parts. Electrolux customer service department is filled with incompetent individuals that do not understand the meaning of customer service. Each person I spoke with, were not solution oriented or the slightest bit empathetic to the issue(s) at hand. I emailed the head of appliances in North America (Alan Shaw) in hopes he could have an individual or team to assist with the issue. I was contacted by a horrendously rude woman (Rita **) who was curt and not once apologized for the inconvenience. She offered a 20% discount on an extended warranty. Since then I emailed the CEO of all Electrolux worldwide and have very little confidence he or anyone else in company will be accommodating or offer any resemblance of customer service. DO NOT BUY ELECTROLUX PRODUCTS.

I purchased an expensive fridge from Electrolux. The ice maker never worked. The repair people came out countless times. Repair people told me the ice maker is unfixable. I paid for an extended warranty being told that I could get a replacement for my fridge if it broke down 3 times within the year. When the break downs continued, the repairman told me that they are not allowed to report the appliance irreparable & that they are obligated to continue to try to repair it even though that is not possible. Electrolux basically never has any intention of honoring a warranty with a new appliance. It is all a big scam to get you to pay more money & them not be on the hook for a bad product. Very disappointing from a supposed high end appliance company. The customer service there is a joke and will be so frustrating to deal with. You will want to throw your fridge out the window. They will lie to you point blank about multiple things. Too long of a list to name. FYI my fridge has been the subject of a class action because it has been proven this ice maker is bunk and does not work. But under the class action of course you get nothing -- like $100. Nothing compared to the aggravation or the cost of a new fridge.

Tech advised over one thousand dollars in repairs and option to purchase a warranty for over $400. What?! Um, no! Bye Electrolux, wont be seeing my money in your pockets anytime soon. A 3 year old $3200.00 range that doesn’t get much use, again if I can help you save thousands by my review, throwing that POS in the trash is worth every penny.

I purchased a $2700.00 Electrolux French Door refrigerator. The computer board broke weeks after the warranty expired. It cost almost $550.00 to repair. Next the icemaker and water dispenser stopped working about a year ago. Electrolux knew of the problem and made a kit to address the poor quality and design. After almost 6 months without ice, they finally provided the kit and paid for the repairs. Two weeks later the same problem. Electrolux poor design causes the water reservoir to freeze. The customer service representative offered to sell me another repair kit at a 20% discount. She stated that my warranty expired so they no longer have an obligation to stand by their product. I will never purchase another Frigidaire or Electrolux product again. Buyer beware. Customer service is a joke.

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

Four years ago we bought an Electrolux French door refrigerator. After four years of replacing the ice maker numerous times, Electrolux replaced the refrigerator in August of 2014. Two weeks after delivery, the produce and meat werent freezing. A fan up ended being replaced. A month ago the ice maker went out. Electrolux replaces the ice maker and three weeks later it went out. When the repairman took ice maker out he showed me where the ice maker shorted out. He said it could have caught fire! Electrolux was to call within 48 hours for replacement. It is now 4 days and has not heard from them! Dont ever buy Electrolux!

When you set the oven to a pre-heat setting the oven heats up to that temperature but it doesnt maintain that temp and the temp begins to fall. Called Electrolux and they recommended a repair company and they came. They replaced the heat sensor for over $200.00 in repairs. No fix. Then called another company on our own and he replaced the motherboard, still no fix. My wifes first cousin (with my help) took the oven out of the cabinet and he found that the heating element at the bottom of the oven burnt up. Replaced that heating element and now the oven works just fine. Electrolux wanted to sell me an extended warranty on the oven for $500.00, not solving the problem. Electrolux customer services is PP even though youre paying top dollar for their product.

All 3 of our kitchen appliances are worthless. They are only 3.5 years old and need new fridge, dishwasher and oven. We spent almost $7K. They are falling apart and spending lots of money repairing them. Of course the warranties are no good. I have tried to call Electrolux several times and they wont stand by their products! Never, ever buy Electrolux appliances!!

After installing the fridge in my newly built home, it leaked and ruined a portion of my new hardwood floor. After seven months of jumping through numerous hoops to provide documentation, receipts, photos, statements etc, they refused to take ownership or reimburse the $2,000.00 in repairs. I sent several letters, emails and left phone messages with customer service while waiting for their response and no one ever got back to me. This is, without a doubt, the worst customer service I have ever experienced and I will never purchase another Electrolux product. My son is building a house and he is steering clear of this company as well.

Our dryers door broke. When we called they sent us the wrong part. When I called to fix it, they told me that it is our fault that we have asked for the wrong part and the time period for complaints has just expired; so they cannot take it back, and I have to start a new ticket to replace the door. When I have asked for a supervisor they hung up on me. The tone of the person on the line was not only indifferent but annoyed by the fact that she had to talk to me. It is an incredibly frustrating experience to deal with people who are not only unhelpful but personally detached from their firms mistakes.

This convection / microwave was delivered 1 month ago. It is replacing a Samsung Over-The-Range convection / microwave. The Samsung was ridiculously noisy, had a weak vent fan, poor lighting, and very dim display but overall it did work pretty good. After 4 years of service it got donated to Habitat For Humanity (thanks for the tax write off). NOW I have the Electrolux convection / microwave. It was difficult to install. The holes and brackets from my previous microwave aren't in the same location. I understand that these are different brands but I've hung different microwave brands in the same location before and the mounts where pretty universal - not this time. The LED display on this device is just as dim as the one on my previous device. I guess NOBODY can create a display that's easily visible from more than 7 feet away. Now here's where the Electrolux sets itself apart,,, it looks great, the lights are bright, and the vent fan actually works really well.The interior is all stainless steel with this cool diamond pattern. It looks really nice. When using the convection oven,,, the temperatures are accurate and it bakes to perfection. It is noisy too but nowhere near as screechy and obnoxious as the Samsung. It's just the nature of convection / microwaves to be a little loud. If anyone finds a quite one please let me know. As for the buttons,,, there ARE NO buttons. It's a flat touch panel just like your smart phone. Pushing hard on a number doesn't make it work. You have to gently apply a full fingerprint over the button to get it to work and you cannot be in a hurry. It takes a little getting used to but it's really not that big a deal. This is an expensive device but it was worth it.

I purchased a new Electrolux slide in range with a self cleaning oven in 2010. At the time I also purchased an extended warranty and am so glad that I did. Since then every time I clean the oven using the self cleaning feature, the oven comes out spotless and then refuses to work. Each time it has been repaired it has needed a new motherboard. The technicians say it is a common problem that they encounter with this model range. I love the range, it is a ceramic top...easy to clean... easy to use. I simply would like the oven to work as it is meant to. This was a $3000 range and I have been very disappointed in the design flaw of the self clean feature.

After buying a Sears top mount refrigerator several years ago, which was made by Electrolux, we had a service technician confirm that we are missing the connecting drain tube that would have routed the dripping defrost water from the freezer to the drain pan. Because the leaking only occurred sporadically, when the freezer was defrosting, it took us awhile to figure out the problem. The insurance company for Electrolux, (Sedgewick), wouldnt look at our claim, however, unless it was verified by a Sears service tech at a cost of $96.00. We are measuring 1-4 oz. of water daily that we are forced to collect in a cup, and empty daily, to avoid any further damage to our cabinets and baseboards. The replacement part is approximately $50.00 with at least 4x that amount in additional labor to attach it.This is unacceptable; that part should have already been attached when we bought the refrigerator. We are already out $96.00 for the service call that accomplished nothing. I specifically indicated to the repair center the part that we needed and this information was never passed on to the service tech. When we documented our complaints to Electrolux, a very unhelpful, and unfriendly Claims Representative made it clear that there was nothing they would do for us. We understood that because of the age of the refrigerator they wouldnt replace it, or pay to repair our damaged baseboards, but we had hoped they would at least reimburse the service call. Rather than spend any more money on this refrigerator we are going to replace it and never buy another Electrolux product.

I bought a Refrigerator (new display model) from Lowes on 20th October 2020. After two weeks it stop working. I took it to Lowes. They said that I cannot return this item. I was referred to Electrolux/Frigidaire. I called them and they booked a service call. The service man came out and said they needed to order a part that will take a few days. Never showed up again.Called Electrolux again. They promise to deliver the part within two days. I waited for more than seven days. No part arrived. Called Electrolux again. They promised that they will review my case and seek a replacement or refund for the refrigerator. I asked if I need to call again. They said no. More than seven days passed again no information. I called today Dec 24th 2020. Spoke with support staff who asked me to hold the line for more than 15 minute, this call was suspiciously ended by the support end. I called again. Another operator came on the line to say that the technician will fix it next Tuesday. Where in north America can we do without a refrigerator for two months. Above everything else what company is Electrolux/Frigidaire? Such a bad support that they cannot stand to their word. They do not return Email or calls. I will recommend that company for zero star.

I phoned up customer service regarding our oven - for whatever reason its gone all black inside. We heat it up to get rid of fatty deposits but this is something Ive never seen before. Its still under guarantee. A man from service force came out and took pictures of the inside then sent it to Electrolux. After a phone call the lady came back to me to say its not faulty and get a professional clean. You cant do this with a self-clean oven and already looked at this option before ringing. The top oven also cuts out when turning on but according to Electrolux its not faulty. We cant use the oven as black deposits go over the food when turning up the heat. After telling them this they promised to ring me up in the afternoon as they were going to look at this again. Anyway no phone call - left in limbo over Easter no cooker nightmare. Gave a mark of 1 because at least the lady on customer service seemed nice!!!