Its a great looking fridge, however, we had many issues with it. The water in the filter freezes, causing all of the functions in the door not to work. Freezing everything placed in the veggie drawers. The ice maker works intermittently, and now only the crushed worked. Ice maker died after about one year. I really like it, but not worth the high price.

I got the Electrolux dishwasher as a package from our home builder. We had problems from the start. Within the first year, while it was still under warranty, we had to get it serviced three times. It would not dry the dishes, the pump failed so it would discharge the water. Right now the touch controls are unusable. I have to open-close the door ~10 times before I can simply press start. Forget about selecting any custom wash cycle. Every so often even that does not work and I have to cycle the power to the unit at the fuse box. We are waiting for the unit to die to replace it. My only consolation is that I did not spend any money on service. I am never buying another Electrolux appliance again, and I am telling everyone I know to follow suit.

I purchased all my Electrolux appliances 4 years ago. A fridge/freezer, microwave, induction cooktop and oven, dishwasher, washing and drying machine. I have had an issue with every machine. I have never been so dissatisfied with a make as Electrolux. I will never touch Electrolux again.

Client purchased Microwave range hood model number (ME16H702SES) Serial number (078N7WTJ301913R) approximately 11/25/2015. After approximately 20 hours of use over the period of a year or so the keyboard on the door was nonresponsive. Flashed 12:00 repeatedly but touchpad would not respond. Electrolux Frigidaire, through their automated response system, supplied the name of a appliance repair company, Best Aid Appliances Service (760-494-6444). We contacted Best Aid Appliances on 1/15/2016. According to the receipt I have. They said they would let us know when somebody will be able to come out and inspect the microwave. A few weeks went by and we agreed on a appointment. They said they are free would be $150. And we had to charge us $75 for a diagnosis fee and $75 upon the repair of the microwave. Over the course of a month or so they arrived three times. Each time they were sent a defective part.After the third time they said they would order a new one and they would contact us in two weeks. We never heard from them. We called Frigidaire. They apologized and referred us to another appliance repair company. This company was Michaels Appliance Corporation. Phone number 818-609-0912. Michaels Appliance Repair tech came over. He was very professional and a well informed gentleman. He made three visits, each time Electrolux Frigidaire concessions sent him a defective part. He suggested I need to contact Electrolux Frigidaire and inform them about once again a defective part. He asked me to contact him when Electrolux Frigidaire sent me a new door. The new door arrived. The gentleman came back. We installed the door and once again the touch controls for a non-responsive. Once again we received a defective product or part.After speaking on the phone with Frigidaire Electrolux tech-support they informed me that the product now is out of warranty and they would not take responsibility for any defective parts they sent me prior and they could no longer assist me with the repair of their product. I explained, You have been sending me defective parts for nine months. So we have a product we paid $602 for plus a $75 diagnostic fee and still we do not have a functioning product???

Our Electrolux Fridge with French doors was 1.5 years old when it stopped working. Couldnt get a hold of Electrolux, they dont even have a customer service line and refer you to the website and wont return messages from there. Called the local service tech. He tested and replaced the inverter. Turns out the distributor, who Electrolux licenses had the wrong part. They said it was Electrolux who gave them the info on it. Electrolux refuses blame. Anyhow it caused the compressor to go, the tech said hes arguing our case with Electrolux regional manager who says were out of warranty and on our own. Never and I repeat NEVER buy an Electrolux fridge!

Electrolux is not living up to the no lemon clause of their service contract which states that if the same part on an appliance is replaced three times the customer is entitled to a cash settlement or another comparable appliance. This contract is not followed by Electrolux for my washer because they do not maintain the records. I have an email from them which states this. Furthermore, the local service companies they use also have no accurate records. They reuse the same service tickets and do not record the part numbers so it is impossible for the customer to make a claim. I have proof of this as well. My transmission was replaced at least four times. They lie about fixing the machine which is still broken. According to them the washer moving away from the wall and damaging components is normal and operating according to factory specifications. Is this case a candidate for a class action law suit or other action?

Im writing this with 5 years of experience watching my appliances fail. It started with the warping of the pan in the built-in range and then the failure of the control assembly for that unit. Beside the fact that the racks are very difficult to slide in and out and dont fit well, I just figured this is just a case of a bad unit. Electrolux paid to have it fixed so I was ok at that point. Then the ice maker in the refrigerator quit working properly. It was intermittent, slow, and finally quit. Electrolux paid for this repair also... like three times. It worked for a while and started the same problem about a year later. I called back in and they said theyd replace the refrigerator... and they did. Later I received a mailing about what I think was a class action suit on this issue so I understand why they were so agreeable to replacement of the refrigerator.Next up is the dishwasher. Actually I dont believe it ever really worked that well because the touch pad was stubborn from the beginning. So now the touch pad isnt functional except for the start button and the normal button so no other features are available. Ive been told that the buttons are probably sticking and it needs a new part. Of course were now in our 5th year so the warranty is gone, and since Im going to replace the part, it will be on me if the part doesnt work when it gets here. The only other problem we had with the dishwasher was that something happened with the seal as far as I can tell, and it leaked water, ruining our hardwood floor under the dishwasher, in front of it, and some on the other side of the island. A hardwood guy tells me well have to do the whole room to fix the problem effectively. Its easy to see but were living with it.Just a couple days ago the microwave went out. No microwave and no convection. Check out the reviews folks, this unit is highly unreliable. I did find that Wolf makes one that will fit perfect for a similar price, actually a little less, and I suspect it will outperform this ICON by a landslide. We bought all these appliances for a new home we built. They looked nice at the time and of course we were sold on them. That company isnt in business anymore either. What a mess. I hope this review serves the public well but there are a boatload of reviews on Electrolux and it looks like an average of one star. Please pay attention and save yourself some headaches... buy something else.

I was assisting my sister who had an Electrolux refrigerator that was leaking water at the bottom, in the front. After following the common troubleshooting for this kind of problem, I found that the drain trough was clogged with ice, preventing water from going through the drain tube into the drain pan. To get to the drain trough, I had to take most of the freezer apart-removing the ice maker, removing the housing containing the auger motor and dispenser solenoid, and removing two long metal covers held together by several screws.Whoever designed this flunked out of engineering school. Just to get to the light bulb, you have to remove the ice maker and the housing with the auger motor. What happened to just placing the light bulb socket on the ceiling, as is done with other refrigerator models? Im fairly handy with mechanical work, Ive built my own computers. This model is set up to make the average user have to call a service tech for the simplest repairs. Stay away from Electrolux, the design is just terrible.

Electrolux owns Frigidaire. We purchased a washer in March of 2015. 8 months later it was replaced with same model. Again 8 months later the washer needs replaced except this time I was informed that the model we had is no longer being manufactured. I asked for a refund or credit to choose something of our choice. Their response to me was that I either accept what they have to offer or case closed. What they had to offer was a machine nowhere close to an equivalent of the one we purchased. It was delivered in August of 2016 and replaced on November 7. We are now on our 4th washing machine in 18 months. We had a repairman out here on November 14 and November 30 for the same problems the previous machine was having. We now have had this piece of ??? for a month and all they want to do is send another repairman out. Instead of talking to the repairman directly they are wanting me to fill them in on the repairmans diagnosis. I insisted that they talk to them directly and wont do it. What is the point of having a repairman if they are not going to follow up with them. All I want is a refund of our money so we can go on and not have to deal with them anymore. This machine is Frigidaires top loader. It has a terrible vibrating sound. Also, the machine shuts off during a cycle and all the panel lights will flash. Another issue is the length of time it takes to wash – 60-90 minutes.

We purchased our home with seemingly new Frigidaire/Electrolux appliances. Fridge, a GLR T217TDKD, does not seal well and hangs on hinges poorly. The gasket fell out. Microwave (model FMV156DCC) handle fell off and the machine makes an electronic whine/grind sound while cooking (and no, its not the turntable mechanism). I wonder if we are being irradiated. Dishwasher, model FDB2000RFC1, is frighteningly loud. Grind, grind, grind. Avoid Electrolux/Frigidaire like the plague. Its the Yugo of appliance makers. I am out of warranty, sadly. Whatever happened to quality?

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

When I moved into my home in 2015, I bought a suite of Electrolux appliances: french door refrigerator, dishwasher, range. The refrigerator is so poorly designed that I had it serviced 5 times in the first year for faulty icemaker in the main part of the refrigerator. Every time you opened the door, it warmed up and the ice thawed a bit and froze solid. 5 years later, the compressor died, and I have a pile of junk. The range oven doesnt heat properly, the dishwasher stinks inside, all the appliances came with heatshrunk plastic on all the surfaces that stripped the finish off when you removed it, the doors of each appliances had dents. I am disgusted with the lot, and have no recourse but to continue using them until I can afford to replace them. I am so sorry I wasted my money and my confidence in what I thought was a good brand. Dont be fooled by a pretty face!

Purchased Electrolux fridge model EI123BC361IS in 2010. Yesterday noticed not cooling. After troubleshooting it was determined light switch not functioning which resulted with bulbs (4) staying actively lit after doors closed. The bulbs super heated fridge causing internal temp to read 99 degrees. The heat from the bulbs melted a hole in internal plastic wall exposing styrofoam insulation. Partially melted another hole over another light. Lower bulbs turned sockets dark brown and also began to melt plastic there as well. Contacted customer service said machine not under warranty. No kidding, I told them not really interested in warranty, I wanted to let them know it poses a fire threat. Their response was to advise me to call a technician and examine it. I suggested to them they should send out a representative at their own expense and forwarded photos to them. Did not get the impression they really care and were not very helpful.

We purchased all Electrolux when we built our new home in 2009. Oven Control Board went out. I bought and replaced part myself. Dishwasher does not clean well. Drain Pump went out. Leak detector cut the unit off a year later. I repaired myself. A clamp on the main pump hose was not tight enough. Microwave repaired twice. Door switch bad. Then door switch mount came lose.Side by Side Fridge control panel on front replaced, segments of temperature went out. Poor Temperature distribution in fridge, get 42 degrees on top shelf while bottom shelf is 37. Set it any colder and back of both drawers freeze things. So far vent fan hood, gas cooktop, and washer and dryer are OK. Thankfully I have a great dealer with great repair people, ** in Florence. I have purchase receipt for all of these, dated 11-28-08.

I got a double door Electrolux refrigerator this year. The day I got I have issues on cooling too much and spoiling things. I have complain thrice in this six month. I am not getting a solution. The worst service and worst fridge I ever seen.

We purchased the Electrolux washer and dryer in 2017 and immediately had a problem with it clanging and banging. We had two techs out and they couldnt find an issue. Now the pedestal drawer broke! I owned a Kenmore front loader for 15 years and never had one problem! Today I called about that part and explained that it still clangs. My husband says its a design flaw and even tho we empty the lint screen after every single use, it is escaping and going into the motor. Today they said they cant cover sending someone out again. Its beyond the time limit! Really!? Dont buy any of their products! The company doesnt build reliable products and then try to pawn it off on the consumer and blame us for waiting so long.. I said its not my fault twice they couldnt figure it out. Never ever ever ever will I buy anything electrolux! Terrible products and worse customer service! They dont even deserve one star. I would give them a negative 5 if possible!

Purchased Electrolux Washer and Dryer 2 years ago against my better judgement. Now the Dryer has had an error code first time E61 and 1 day after repair it had E64 and again E61. A&E Factory Service (Warranty) are worthless. Been 6 weeks already and over $50 in Laundromat costs to dry clothes. I will NEVER Recommend an Electrolux appliance to anyone. My old Maytag lasted more than 10 years before any issues. This is junk but looks nice, nice junk alright!

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

6 Appliances, 12 problems, expensive solutions: We built this new home about 5 years ago. Its just the two of us and our dog. In the past 5 years we use the home about 7 months of the year. Every single appliance has had problems, too many to outline. Some of the problems Electrolux has no fix for other than expensive parts to fix parts that they knew did not work. More problems are on the way, as our microwave has stopped rotating and our freezer is making a funny noise as well as the fan in the convection oven is making sounds that it did not make before. These are all top of the line appliances that should last more than a couple of years of use. However Electrolux does not agree or care. I am going to start a class action lawsuit in Canada against them, my email is **. Write me if you would like to join in.

We bought a 1000 dollars dishwasher. The light inside dont work. It doesnt wash dishes well and dont dry it. They sent 2 companies and nobody can fix it. Called Electrolux and they said sorry we cant help you. So regret purchasing this brand, would never do it again.

In Oct. of 2009, I redid my kitchen and UNFORTUNATELY purchased my refrigerator ($2899.00), wall oven (no major issues), microwave (never worked correctly from day one) and dishwasher ($1200.00) at one time and thought that going w/ Electrolux for all four was the way to go. I had purchased the fridge and dishwasher along w/ a 4-yr. extended warranty for both. I have never in my life dealt with shoddier made appliances and a company that has NO clue how to manufacture ANYTHING but vacuums. The fridge had SIX service calls for a defective ice maker that could NEVER be fixed. It wasnt until our service tech (who by now was like family) called Electrolux directly and got us a refund for the purchase price of a 4 yr. old fridge. Last week, the dishwasher decided to leak water out from underneath it. It too had 4 service calls on it and has NEVER done a decent job of cleaning the dishes. Now that the warranty is up, the dishwasher is being replaced w/ a Bosch unit that was $400.00 less than the Electrolux and comes w/ a BETTER warranty and the backing of a company who knows what the hell theyre doing. I CANNOT STRESS IT ENOUGH -- STAY THE HELL AWAY FROM ANYTHING ELECTROLUX!!! Even w/ extended service plans, they are nothing but stainless steel BOAT ANCHORS!!!!!!

Seven years ago I purchased 7 Electrolux appliances to update my kitchen. They look beautiful, but don’t function properly. We have had multiple service people to fix. Within weeks, the same issue happens. Dishwasher not emptying, oven smoking and overheating, stovetop heat very inconsistent, etc. The biggest problem is the total lack of customer service. I’m replacing all $15,000 worth after only 7 years. The only recourse I have is to warn others not to waste you’re hard earned $. You have plenty of better options out there!

Electrolux Model EI28BS56IS8 /double door refrigerator /micro - Final straw was today; after three service visits on our Electrolux microwave they replaced it. That was good however now the new one is starting to make a funny noise. If that was not frustrating enough the ice maker continues to not work. They obviously have a problem with this; I continue to see others with the same problem. Tech have been out four times in the year and half we have had the product. Now today the water dispenser stopped working. FRUSTRATING!

This is the first time I have ever written on of these reviews, but I just had to because I can honestly say that dealing with Electrolux has been the worst customer service experience I have ever had. And Im still dealing with them. Some background. About 15 months ago I bought a fridge and freezer set from them. They are fairly high end, stainless steel all fridge and all freezer set. Model numbers are # E32AR85PQS and # E32AF85PQS.I am amazed at the number of issues we have had with this fridge in such a short time. The handle is permanently loose, the seal is subpar, but those two issues are minor. After we had owned it for about six months, it started leaking water. We would wake up in the morning and there would be a pool of water in front of the fridge. I called the store where I bought the appliances, and they directed me to call Electrolux.After about a half dozen calls and no real concrete answers they finally gave me the name of two Authorized service providers in my area and told me to call them. I did - 1 was out of service and one wasnt taking appointments for a couple of weeks. We waited the couple of weeks while the leaking continued to ruin our hardwood floor. When the repairman showed up, he called Electrolux and they told him this was an issue they were aware of and they sent him a part to fix it. So this was an issue they were aware of, but they didnt bother to reach out to people that bought the fridge. No compensation for my ruined floor was offered.Jump ahead to about 3 weeks ago and our fridge is no longer cooling. The coldest it is getting is about 15 degrees Celsius (but it is usually warmer). I call Electrolux again and the first agent I spoke to says that I have to deal with it myself as it is past the 1 year warranty period. She asks if there is anything else she can help with and hangs up. Then I call back and get a different agent and I explain all of the issues I have previously had and she offers a part authorization, which means I have to pay for the servicing but not the parts.I do a little more digging into my receipts and manual and see that there is a 5 year warranty on the cooling system (which is obviously where the problem is). I call them back and ask for a supervisor and explain this and then she says yes, they will cover the service cost and parts. I am not particularly happy that I was the one that had to bring this up. Had I not, I would have been on the hook for a new fridge. So, she gives me two services providers to try calling to set up an appointment. The first is the one Id told them last time was out of business and the second one doesnt have an appointment until September (It is August 12th at this time). And this is only to come look at the fridge. I figure by the time it gets replaced or fixed I will have been without a working fridge for at least a month and a half in the summer (I have young kids, lots of milk and yogurt going bad).While this is all going on, I have someone else look at the fridge. He is an appliance repairman but not one of their authorized dealers. He tells me what he thinks is going on (compressor issue or worse) and I relay that to Electrolux. They actually call him to confirm this, but then tell me that his opinion does not matter as he is not an Authorized servicer.There are other repair companies that are nearby that would be able to come take a look at the fridge in the next few days, but Electrolux wont allow this because they arent Authorized. There are other Authorized repair companies that are further away that could come in the next few days, but Electrolux wont allow this. The would rather have us be without a fridge for at least a month. With all of the issues we have had with the fridge, I would assume they would try to be accommodating, but they are not, even in the slightest. So now I wait for 3 weeks for someone to even come take a look. Poor product, worse customer service. I would never purchase another Electrolux appliance and I would suggest others stay away.

Bought Electrolux dishwasher Feb. 2013. So far, three visits from repair man. Even though I listed all of my complaints, repairman said there was nothing wrong with my dishwasher, and left without doing anything. Next visit decides control board is bad. Get new control board, works fine. Serviceman leaves and next day, dishwasher doesnt work, and noticed middle arm hits top basket. This is why top glasses never got clean. Repair man needs to return 4th time because pump does not work. But he needs to see for himself, thus will need to come back 5th time, before one year is up.

Purchased high end (what a joke) Electrolux appliances. Turned out to be thinly disguised Frigidaire appliances. What a mistake. Fridge ice maker kept failing. Service guy told me Electrolux would send him out 3-5 times then would replace the fridge believe it was 4 times, but even then it took a couple of hours discussing the issue with Frigidaire warranty department. They tried to pull the its out of warranty excuse because it was just over a year. The new fridge has a different ice maker but still periodically must be defrosted and the milk self broke. The microwave needed a new display board, then 6 months later shorted out because it had been improperly painted which allowed it to arc. Even though it was out of warranty by about 6 months they finally agree to replace, but not install a new unit. The plastic impeller on the dishwasher failed. The service tech advised me to wash the dishes before putting them in the dishwasher. The stove has failed and needed a $600 controlled board. It has now failed again. Junk.

Whoa -- either in 1970 or 1971, my parents purchased a Gibson freezer. Within in the last 2 years - yep last 2 yrs - we decided to replace the working Gibson. It was still working and never broke down once. But of course, it used way too much electricity and we didnt want to take a chance with a freezer full of food. Went to Lowes and purchased an Electrolux (tag inside of freezer) but says Frigidaire on the outside. Of course, yesterday it died and ruined a full freezer. It just floors me that a freezer thats almost 45 years would still be working and the new freezer that is ** 2 years old took a crap - OF COURSE -- ITS OUT OF WARRANTY!!! WILL NEVER AGAIN EVEN WASTE MY TIME LOOKING AT ELECTROLUX/FRIGIDAIRE.Updated on 07/07/2017: Within a couple of days I received an email back from Electrolux. - blah blah blah -. Yes, they said they were concerned and asked for more information regarding the repair. Explained, repair person was coming Sat. - he came - found what was wrong, said he would order the part and come back to install it. I emailed Electrolux again & explained it was a control of some kind. Never did they let me know NOT to pay the repair person ---- well let me know if you know of a company that will be willing to fix an appliance and then WAIT for payment. After the repair was completed, I emailed back and gave the additional information, & asked where I could mail the invoice since we paid for the repair. HAVE NOT HEARD A WORD SINCE. I do understand no company will pay for any food that was ruined or labor.

The refrigerator was purchased in ‘08. So far, the paddle to dispense water and ice has broken. There was no replacement for the paddle. You had to buy the entire dispensing system. Next, the circuit board fried. Again, it cost big bucks. There was no warranty. Now the defrost fan burned out. Again, it cost $250, not to mention the food that got ruined. Thank God the old GE fridge the Electrolux replaced, that was put in the garage, still works after 15 years. Never again will I buy Electrolux.

In 2012 we completed a kitchen renovation and outfitted it with 5 new Electrolux Icon Series appliances... all but 1 has been serviced multiple times. The dishwasher was replace twice, we are currently working with our 3rd dishwasher. They upgraded the pump on this generation of dishwasher and it finally works well. Before each replacement we had to endure no less than 5 service calls for each unit! Next item to fail was the fridge. The first part to fail was the ice maker, a service technician replaced it and it worked fine for a few weeks until a crack in the ice tray caused a block of ice to form in the bin. When the auger turned to dispense ice, the block of ice reached up and grabbed a sensor that proceeded to wind itself around the auger. This in turn caused an electrical short that burned out a control board... the fridge went dead, repairs took approximately 2 weeks. Today, January 23, 2015 the sound of a failing compressor in the fridge woke us up several times through the night. Im waiting for the appliance centre to open up so that I can speed dial them and call for a repair. Next in line was the convection wall oven. The control board failed and the display went black... it was repaired but some of the display is not visible. Weve decided to live with it! Right out of the box, the microwave/convection oven would only work in the micro-wave mode. The convection oven would not reach temperature. The service man found a loose connection and for a while it worked well but has recently failed again! When I called for service under the extended warranty program we were told parts for this model are no longer available... The warranty program refunded the purchase price. We now have to choose between living with an partially functioning oven that matches the other appliances or replace it with a new unit that does not match.Fortunately we bought the extended warranty for these appliances and we purchased them through a very supportive appliance company so there was no financial burden to us throughout this whole process but there was a mind-blowing amount of inconvenience! In my opinion this line of appliances is nothing more than an attractive pile of overpriced garbage... Electrolux should have stuck to making vacuum cleaners.

Same story as many other reviews. Bought a new Electrolux fridge online at Home Depot Canada. Was dropped off and after 24hrs I noticed ice forming in freezer. I called HD and after 4 attempts to contact the service repair place I finally had someone come and tell me the fridge is faulty and I now need to call my local HD to get a new one. After MANY calls I was then told to call HD head office, then was told to call Electrolux direct, then was told to call back HD H.O. - my head was spinning SO MUCH from the royal runaround. I am STILL waiting to get this dealt with. Keep getting promised I will get called back and NEVER once been called back. Ive spend hours of my valuable time chasing this around and sitting on hold. Like others have said I will NEVER buy another appliance from Home Depot NOR will I EVER buy an Electrolux product as their after sales service is non-existent!

12/19/2011 purchased Electrolux washer & dryer from local appliance dealer, over $1600. Shortly afterward, problems with washer spin cycle & door lock. Local dealers authorized repairman made multiple repair attempts, problem unsolved. Dealer said WE had to contact the factory! So much for the local dealer for good service. After back and forth with factory, they agreed to replace washer with a new one. 2013 the dryer heater element failed, replaced under warranty. 2014 dryer heater element failed again. Warranty expired. Again, no help from local dealer, and no help from Electrolux. 2014 dryer motor making noise. No help from local guy, Electrolux will send a motor for half price. The second washer still has problem with spin cycle, rebooting by unplugging seems to reset and resolve the problem, so far. I mistakenly expected, after investing in new high end appliances, I would enjoy a few years of trouble free service. Wrong!

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

I purchased brand new Electrolux appliances for my kitchen exactly two years ago. Since that time I have had the double oven fixed once, the refrigerator fixed four times and then finally replaced, and most recently the microwave has gone out. It’s only been two years (almost to the day) and I have spent countless hours working with Electrolux and repair people on the phone and at home (missing work on several occasions). I now have to pay a trip charge to have the microwave looked at and will have to pay labor to fix it. In two years, these very expensive appliances should not have had such awful quality problems. We considered Frigidaire or GE (which, by the way, our friends went with and have had no problems at all), but went with Electrolux due to the perceived quality and excellent warranty - which in both cases are absolutely false.It’s been nothing but disappointment and frustration. Electrolux has not stood behind their appliances and they make it very difficult to get support. We have had the runaround on every occasion and a lack of accountability, or more importantly a lack of responsibility, to the consumer to ensure the appliances are repaired and taken care of in as painless of a process as possible. On one occasion the repair person went so far as to tell me that Electrolux quality is not what it used to be and how they are getting more and more calls regarding these appliances, so they too were a bit concerned that quality is no longer a priority at Electrolux. Lessons learned and the same mistake will not be made ever again. If Electrolux stepped up and took responsibility and accountability, it would go a long way; however, even the employees I have spoken to seem a bit disillusioned.

We bought a Frigidaire self cleaning ceramic glass cooktop range in June of 2018, one month after the warranty period my wife turned on oven to preheat it. After about 3 min, she heard a loud popping sound and the breaker in the house tripped! She opened the oven and after the smoke cleared she saw a quarter sized melted hole in bottom of the oven. We knew the warranty was over so we called an appliance repairman to look at the stove. He found that the bottom element shorted and burned a hole in bottom pan and the convection fan was burned out! All the parts that needed to be replaced could not be located in Canada! These are very dangerous appliances! Stay away! The model number of the stove is CGEF3037TFC.

I dont recommend Electrolux appliances. Cant reach anyone at Electrolux. Dealer (Ferguson) not helpful. No washer now for a month after spending $900 on repairs. Tech said not repairable due to circuit boards.

Love my Electrolux microwave. It is super quiet. We always have to check to make sure we started it. Looks great with the rest of our Electrolux appliances. Only thing it's missing is a shortcut feature for bacon. Just found out if you touch a number, it will start automatically without pressing start. Really easy to operate. The vent is quiet as well, unless you have it on high. Which is still quiet compared to others. It was a bit difficult to install when we removed our old GE Profile microwave. It definitely took more than 30 mins. More like 1 hour and a half. The space inside is huge. You can't go wrong with this one.

We purchased new front loading washer and dryer this winter for our new home. 6 months of use and the washer stopped draining. Warranty service tech came out and found the drain line plugged deep inside the machine. To fix he had to remove the top and front of the machine to get to a plastic inline bowl that he said is prone to becoming plugged. We have a lab and he said we need to shake out everything before washing as the dogs hair will clog the machine. This repair is not for the amateur and if it wasn’t under warranty it would have been about $240. Can’t believe the poor design and difficult accessibility to do routine cleaning. Our dog is 8 years old and we’ve never had a problem like this. Will think twice about buying another one when the time comes.

Side by side refrigerator has had ice maker repaired at least 5 times. Service tech said it was junk when it was new. Same with the oven. Cant use the self-cleaning feature because it trips safety fuse in back requiring pulling the oven from the cabinet to reset. Their expert advice... dont use self-clean. They are high priced, poorly designed junk. They should be sued for their shoddy workmanship and design and poor customer service.

Picked this up locally, and installation was fairly easy. At first we thought there was a issue with the keys as they didn't seem too responsive. We learned that you must touch and hold for a second to have it register. No biggie, just have to slow down :-) One complaint is the exhaust fan noise. It's LOUD. I have it exhausting out the top to the outside of the house. However it's very loud inside. I believe a lot of it is wind noise, because the fan is rated at a very high CFM for over the stove microwaves. My other complaint is the underside lights. They work great but they get HOT. If left on for a period of time, they will heat up the inside of the microwave. You would of thought they would have used LED's.

We had our house built 6 years ago and I just had to have the Electrolux appliance. The only thing that in my opinion that has worked well is the dish machine. The oven, cooktop, and microwave not so much. For the price I was expecting as other consumers have stated a much better product. I did not get the warranties because them in themselves were expensive as well.Lets start with the microwave because it had the least problems and lasted the longest. Two years ago the door panel came partly loose. Only I had it fixed was because I had gotten the home warranty for all household appliances and it was covered under that warranty. Along with the other two appliances that I am going to talk about. Last year the spring broke so the door would not close. My husband tried to fix it and in the midst of doing that he broke the top piece. A friend came over and saw that the door was taped shut. He asked what was wrong with it; I told him and he fixed for me. The top piece could not be fixed because it was plastic. Thank goodness he didnt charge me. He said it was a minor fix. The top piece I just laid it back on top. You couldnt tell it was detached. Now this year the microwave stop working all together. I put something in it to warm up and it did not come on DEAD. I never cooked in it anyway but dead after 5 1/2 years.Next we are going to talk about the cooktop. I picked out the 36 in induction cooktop. It was working good. I was excited I had gotten it then after 6 months the burners seem to no be cooking as well. I had to cook the food on high if I was using more than one burner because it was not cooking well and taking forever to cook. Thank goodness not was burning. I thought something was wrong but I could not figure out what it was. Then one day when I was cooking for the holidays, midway through cooking the hold cooktop shut off. At that point I had to wait for the fans to cool the cooktop off. Once that happen I had to cook everything one at a time till I was finish cooking. Needless to say I was upset. That Monday I called the Electrolux and they called a service tech out because it was still just under their warranty . When he finally came out he told me that it was a good thing it had shut itself off because it could have set the house on fire. Like that is something a home owner wants to hear. He told me he had to order the part. It took three weeks for that part to come in. No problems after that until the fourth year and it did it again. By this time I had gotten the home warranty I spoke of earlier and thank goodness for that because we had problem after problem. This time one side of the cooktop could not work. The service people sent someone to fix it. Then two months later the other side when out. They sent the same person out again. Then the other side that had been fixed went out again so he had to come back. This was every two months for 8 months. Then finally he realized something was burning out the circuit boards and fix it. No more problems but on the induction side you cannot burn the 2 burners on the same temperature or you will get an error. Thats a small price to pay for not being able to use your appliance that you paid hard earn money for 8 months.Finally we get to the double oven. The first problem I had was the Led lights went out. That was still under factory warranty. This happen two months after we moved in. The next problem again like the cooktop, the oven sensor went out, this was 6 months after we moved in. They came and fixed that. I had no problems until again like the cooktop in the 4th year. I was cooking on normal bake and the oven seem like it wasnt getting hot. Then I started using the convection bake then it seem like it was doing the same thing. One day I was standing there looking at the stove wondering what to do, my daughter said Momma I told you the bottom oven works better than the top. At that point I turned both ovens on and the bottom oven heated up faster than the top. So for a while we used the bottom oven for cooking until it was doing the same thing as the top. The problem with the oven was happening at the same time with the cooktop but it had to be 2 different work orders. The oven took longer to get fixed than the cooktop because we had to wait longer until the part to come in. So I didnt have a oven for 11 months. Because you could not use 1 oven without the other because they were on the same circuit board. Since then we can use both ovens but the bottom oven is still hotter than the top and it still heats up quicker.

All our appliances in the kitchen are from Electolux Icon. In the first year our microwave oven broke down. A few months later our refrigerator did the same. Now our dishwasher is on the fritz. In less than 3 years we had three product failures. I contacted Customer service a number of times and the only solution they advised is to purchase a service plan. The product is very attractive, a bit costly and not reliable. My argument with Electrolux is that service plans are good for older products. As a consumer I should expect 5-8 years of quality performance before we need to service. It is evident that these products are not made to last but heavy dependency on service plans as a solution.

We purchased an Electrolux side by side refrig in 2010. Within that first year the icemaker stopped working continually. It happened so many times that we finally called the company. Electrolux knows their icemaker is faulty and they immediately replaced the entire refrigerator. After about a year, the icemaker on the 2nd refrig stopped functioning. It was still under warranty and the process of replacing the icemaker began. It went on for the 3 years. Now the warranty is up. The icemaker does not function and Electrolux wants NOTHING to do with the problem.

I have a 3 month old refrigerator and it is not cooling. It is now three weeks without a refrigerator and no end in sight. They have no one that can service the unit and wont replace it. They are now on the second service person and he cant look at it for 20 days. I expect to be without a refrigerator for at least 3 months, this is just not fair. They should have just replaced it. Lets see. A 12 month warranty but the unit doesnt work for at least 3 months and I have renters that have no refrigerator. I will now not buy from Home Depot either because they wont exchange and they dont repair. I will next time buy from a company that sells and repairs what they sell.

The microwave turn tray was turning inside the microwave and hit the inside side and caused the microwave to never heat again. Technician said it was a bad built design and they have had numerous issues with this because Electrolux icon put a metal tray inside of the microwave where as usually its a glass tray. Called Electrolux to get a discount on replacing and told me they could not help me and mind you my whole home is Electrolux. Freezer, Refrigerator, Warming tray, 36 Range, 2 Dishwasher, Wine refrigerator and mini refrigerator and they could not help me. Bad customer service so I recommend never purchasing from Electrolux. They do not stand behind their product.

Bought this washer on the recommendation of a friend, and I'm so glad I did! It's so quiet, unless it's on its final spin, but that's okay as it really extracts the water. Love the features, and especially like the pod function and the steam! Best washer I have ever owned.

We had raised an request for Installation, on 22nd Feb. When the representative came to our home on the same day, Since there was no electric power, he showed us the usage of it, but we have not switched on it. He also given his contact number to call if any help is required and the request been closed. We had tried to switch-on it once we got power supply, but we are unable to switched on the microwave oven, call the representative he ignored our call, and the next day 23rd Feb, we repeatedly called him, he did not picked the call or returned to the call.I made another request on 23rd Afternoon to customer care, request number **, no one has came till 27th Feb, hence we made another call to the customer care to check the status, and the executive given us another request number and they had cancelled our previous request. Till now we have been just waiting for the executive to come and do installation. Worst customer care service, never seen such so far. Learned not to buy any Electrolux products any more.

I was heating up food in the microwave and a spark started to flare in the corner where the metal rack was held up by the plastic hook. It was a good thing that I didnt walk away from the microwave or who knows how large the fire could have gotten. I called the customer care number and because I didnt buy the extended warranty, they could not help me but provide me repair numbers which I would have to pay for. I asked if this kind of thing happens a lot with their products but they said no. Has anyone out there experienced the same thing I have? My appliance model is EI30MH55GSA.I just feel they should cover something like this because its a quality assurance problem that could definitely have led to a bigger problem (house/electrical fire). Why would I pay to repair this microwave when my confidence in their product has definitely wavered? I would prefer to put my money in a different manufacturer and have peace of mind. I regret buying all of their different appliances because most of them have a problem (oven time display doesnt work and refrigerator ice dispenser spits and continue to serve ice after release). We were really excited to buy their products when we bought our house believing we would receive a high end product associated with their costs, but instead we are greatly disappointed with what it really is. Beware and be wise. Do not purchase Electrolux!!!

After furnishing my home in Canada with all Electrolux products, I felt they were good quality and decided to do the same with my new home in the US. Bad choice!! The $4000 refrigerators ice maker went out almost immediately. The serviceman said this was a big problem with Electrolux. He repaired it, but its gone out several times since then. He said Electrolux has a kit they send out to fix the problem, but they didnt offer it to me. The refrigerator went out completely last month, and I lost $500 worth of food. I had to pay for the service call myself, as Electrolux says their warranty is only good for one year. Never mind that I have a long list of calls with complaints. Ice maker is not working again, and now the control panel is going out. This is the biggest piece of junk I have ever owned and I am very disappointed in Electrolux customer service department. Its just too bad and thats about it, other than I can spend more money on the piece of garbage and maybe then they will extend their warranty??????? The dishwasher was top of the line at the time I bought it too, and its just ok. I have to hand wash everything before putting it in or it wont come out clean. Nothing special about it. Why wasnt I offered the repair kit for a known problem while it was under warranty and I had the problems the kit was for? My service repair rep said they give it to some and not others. You have to say just the right thing????

I purchased Electrolux dishwasher and refrigerator in 2010. We have had nothing but problems. We took out a warranty plan (THANK GOD). Our refrigerator did not make ice, and after 4 visits was replaced in 2013. The new refrigerator makes ice but all in the wrong places. We have had repair come out 4 times now to fix it (it should have been replaced, but due to the 1 year warranty with Electrolux, warranty company is stating that this is only the 3rd visit and they will attempt to try and fix the problem they couldnt fix the 1st 3 times. Repairman stated that in order to fix our Refrigerator we would need to thaw it for 21 hours before he can repair (think of all the circuits rusting). Dishwasher has had 3 motor replacements since 2010. I renewed another warranty plan as the motor goes out every year. We are totally disgusted with our Electrolux products.

We have been very pleased with our dryer. Overall, it's a very nice dryer. We had to call for service due to not starting but, it was a minor manufacturing issue and fixed within minutes. We are still very happy with the dryer.

We purchased Electrolux dishwasher, electric range, and fridge; have had for 4 years. First the ice maker handle broke. I ordered one from Electrolux thinking it was out of warranty. Later I found we had purchased extended warranty. By this time, the digital display on the range was not working so we called for service repair. We purchased from Lowes so their service company was A&E. They came, looked at the stove, and said they ordered a control module which I disagreed with. I said it needed the clock display module, but who was I to argue because I am not an appliance repair person, but I am a General Motors and Subaru master technician. I discussed with the service person that I had already paid for and installed a new ice maker control module not realizing it was still under warranty. So I proposed to him, “You order me a new ice module as I still have the old broken one to turn in under warranty. You can tell your company you replaced it. If you like, just leave the new module with me because if it’s broken this soon it’s bound to break again.” So the parts come and so does a different repair person. He gives me the ice module and then shows me the control board which I tell him is not the right part, but he says he is going to install it anyway. He tells me he has never worked on an Electrolux. To make long story short, he broke my cook top, had to order a new cook top, and he also ordered the clock module that I knew was the problem. They never did get the cook top mounted correctly and now my icemaker is broken again. The water and ice will not shut off, so I get the new ice module and install it...It’s junk right out of the box. I called Electrolux; they could care less...DO NOT BUY THESE APPLIANCES.

This microwave was not cheap and yet it broke way too soon, just over 2 years of use. I bought a small countertop microwave to use in its place as I havent had the $ to replace and it was not under warranty anymore. I will not buy this brand anymore.

Bought a brand new house that came with brand new Electrolux appliances including the dishwasher. The buttons get pressed inadvertently during loading and unloading causing the air dry button to get pressed which would lock the control panel. After unlocking the control panel, the air dry option would not work until the main fuse was reset in the garage. This happened at least once a week. Called Electrolux and they sent out Callahan Appliance Repair to fix the dishwasher. They sent the owners son out who claimed that the dishwasher buttons were malfunctioning and he replaced them (he did it so quick that I am not sure he actually did). However, he reported to Electrolux that he replaced the buttons on my microwave!!! He did not do any repairs on my microwave!!!!!Well a few months later, same problem and Electrolux sent Premier appliance out twice because Callahan refused to come out to my house since I called them out on the fake microwave repair. After that in December 2014, just before the warranty was up Electrolux started doing their own repairs and sent an Electrolux tech out. He indicated that the control panel was faulty. He ordered the part and replaced it out and Electrolux extended my repair warranty (parts and labor) till June 2015. However, since he replaced that out, the control panel cover will not fit right and there is space between the control panel and cover due to the heat/steam from the dishwashing cycle.The Electrolux tech has come out and replaced the control panel cover but the problem still is not fixed. It keeps separating from the control board. They have now deemed it not repairable and are willing to replace my dishwasher for me but expect me to pay the cost of the delivery and installation. I think that since it is still under a parts and LABOR warranty it should be replaced at no cost to me. They refuse to fix it now!! I feel that they are not standing by their warranty (Labor included). I have always had Whirlpool appliances and will NEVER buy ELECTROLUX appliances!!!! BUYER BEWARE!!!!! A GOOD COMPANY STANDS BEHIND THEIR PRODUCTS! WHIRLPOOL DOES! I do not have a receipt for the purchase because I bought a new construction home.

I bought the best gas range at Sears...the cooktop peeled off almost. It looks like someone hacked it up but just heat made it crumble, and every time I put on the convection oven it makes a sound like it is scraping on something. I hate this expensive stove but it is too late for a warranty. It is a very expensive piece of crap.

We bought a new Electrolux double oven in 2011. In the last year, 2017-2018, we have had to replace TWICE the timer, the power relay, and the varispeed board. We now have the code F14 occurring whenever the oven reaches the temperature which causes the oven to turn off... Our repairman said it is not worth fixing a 3rd time because of faulty electronics. Do not buy this oven.

Worst customer service, next to Fiat Corp, at least. On hold for 55 minutes waiting for a supervisor whom the customer service rep initially refused to get and then the supervisor refused to talk to me. I managed to call on a different phone and a helpful rep got me a supervisor in 8 minutes! Bottom line, my 2 month old Electrolux dishwasher has a plate rack that routinely collapses. After breaking several plates I decided to call for repair. They wanted me to troubleshoot, which I refused since I have moved nothing since getting the unit. The supervisor then informs me that I will be charged for the service call since the racks that hold the plates vertical are considered cosmetic and not functional and therefore not covered? Really? I dont need those racks to have my dishes cleaned? And apparently there are no actual lists of cosmetic and functional parts. It’s all arbitrary and based on what the company wants. Never another Electrolux or Frigidaire for me!

Horrible... My wife and I purchased a brand new Electrolux front load washer Dec. 2016 and just shy of a year the main bearing has failed! We are not heavy users of wash. We had a Kenmore Elite H4 for 13 years with no issues, until the main board died! We purchased based on reviews etc. and now regretting not going with another brand. Electrolux used to have a solid rep but now I will never recommend or purchase an appliance from them again.

We have a French Door Bottom Freezer stainless steel refrigerator that we paid over $3,000 for. The ice maker had problems from the beginning. First it would ice up, now it sets off an alarm saying a power failure has occurred. The repairman charges a fortune. The insurance costs a fortune. Really? A $3,500 refrigerator with this many problems & we have to pay? We are more than angry about this. My cousin bought the same refrigerator & her mother board went out! The part had to be ordered. It cost her over $600! I will throw this out the door before I will pay that much for repairs. I bought this in June of 2009 so 5 years!! Do not by this brand!! Nothing is made to last anymore. Just a rip off. Serial #4A91513407 Model #EW28BS701IS.

The product is the french door refrigerator. The ice maker does not work after doing the quick fix reported on the net. I shut down the ice maker and turn it back on for a good year. There are so many reports on this. In addition to it not working, the ice maker leaks and makes a puddle by the water dispenser. Everyone complains about the ice maker. This being the case, it is probably a bad engineering design. You would think the company would be ethical and back the product and do a recall and fix the problem but no recalls! There should be. I would like to see a class action suit against Electrolux to force them to do a recall and pay to fix the problem. I would love to talk to anyone willing to do this.

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

Purchased an extended warranty from Electrolux. Washing machine broke within 5 years of purchase. Repairman recommends replace machine. Customer service by Electrolux is a nightmare. They stonewall, and will not do anything; wont replace, nor will they authorize repair. We have been without a washer for over a week since repair estimate was submitted, by their repairman. Have lost all confidence in their product and their support. The support people are not helpful at all, every time you get on the phone you need to start from the beginning, incorrect information is put into the system. It is just really bad. It is as if they want you to stop buying their products.

I purchased a Electrolux refrigerator in Oct. 2014. From the moment we plugged the unit in we had issues. Initially the ice maker would not work and the filters would crack and freeze. First service call, they ordered parts and we had to wait for them to come back and replaced the ice maker and filter intake. Then the filters continued to crack and freeze, the ice maker would stop and the temperature always felt warm in the refrigerator with it even set at 33 degrees and food continually went bad. We bought an internal thermometer and the top shelf read 55 degrees!! Second service call, they had to order parts and we had to wait for them to come back, food continued to rot. They came back and replace more parts. The refrigerator continues to not stay cool. Third service call, now we are waiting on more parts to be replaced. We cant keep food, cant keep food in the refrigerator that will spoil. We have requested that the unit be replaced and Electrolux continues to send out repair companies and they dont even care about the amount of money we have wasted in food OR our time that this has taken to even take care of all these issues. I am very dissatisfied with this product and would never recommend an Electrolux Refrigerator to any consumer looking for a counter depth unit. My last refrigerator was 15 plus years old and never had one issue!! The only reason we needed to replace the unit was because we needed a counter depth for a remodel. After doing some research and reading several reviews, it looks like I am not the only one that has a bad Electrolux Refrigerator, and they are expensive LEMONS!

I had a high end Electrolux dishwasher (5 years old) that needed a new pump. I purchased one through Electrolux that took 20 days to arrive and it arrived with the connecting piece broken in 2 pieces. When I called to report this, I was told I needed a service person to come to my house to verify riptide was actually broken (it was against their policy to either take my word or to accept pictures from me). The service company to whom they had referred me sent 5 faxes to document the damage - they had to send 5 times because Electrolux could not find the incoming fax (they said they get hundreds - great system) or they needed more info. By now I was getting extremely close to Thanksgiving - desperate for a dishwasher. They refused to send a new pump overnight so I accepted they would send by 2 days and rescheduled repair for a Saturday. Then on Friday the assistant to the CEO (!) told me she canceled my shipment because the documentation on the damaged pump had discrepancies. She accused me of faking the paperwork and also accused the service company of fraud. What possible motive would we have for faking that I received a broken pump?? After an amazingly insulting and frustrating experience with Electrolux I went and bought a new Kitchenaid dish easier today. WOULD NEVER CONSIDER ANOTHER ELECTROLUX PRODUCT.

In late 2008 we purchased an Electrolux refrigerator, glass cooktop, double oven, microwave & dishwasher. We bought all the appliances in late October 2008 but did not receive them until late November. We had been promised them within a week & were concerned we would not get everything in time for Thanksgiving as we were having family stay with us for the holiday. In any case, the refrigerator was delivered & set up while we were still living at our old house. It arrived with a dent in it. A very noticeable dent. We were told it might be several weeks to get the replacement. Everything was top of the line so not in stock in the store. Under the circumstances, we elected to keep it. However, when they installed the water line for the ice maker, they did not remove the plug so the water poured out all over our wood floors until we came to the new house the following day & were met with the mess & flood. Within just a few months, the dishwasher had to be serviced. Again, not a good sign but sometimes things happen. Shortly thereafter, the blue digital display on the double ovens had some lights stop working & the display was messed up. I called, I was told a part would be sent & when we received it, to call back & a repairman would be dispatched. The part did not arrive when expected, another bad thing, I called after a few days, giving ample time & was told the part had not been sent but now would be for sure. About a month later I received a part. I called for service. No one showed up. A couple of weeks later, I called again. I was told AGAIN that the repairman would come. A couple of days later, I received a SECOND part. No repairman. EVER. Anyway, the digital blue displays on the glass stovetop soon followed suit & stopped working as well. Now I have to guess what temperature I am really cooking things at. The only appliance with the Electrolux name on it that has not had an issue so far is the microwave. I hate to even say it, as I probably just jinxed it. The refrigerator is now not working at all. It kept turning off & on, off & on. Then it popped up a CE error on the beautiful blue display that I was once so fond of. We have ordered a part & my husband is saying he will install it himself, again. The top oven of the double oven stopped keeping the correct temperature about a year ago. For example, I can set it for 350 degrees but in actuality, it may not even be 125 degrees. I feel so disgusted that I spent all my retirement money to have the kitchen of my dreams & instead got the kitchen of my nightmares. Compounding my deep disappointment is the fact that I know I can never afford to buy all new appliances again AND that since we bought all of these items at the same time, they will probably all start falling apart at the same time. I bought the hype, I believed I was buying quality & I regret it & will regret it forever. In my blind faith, I bought the kitchen I wanted because I knew I would never ever have such an opportunity again to furnish my kitchen with top of the line state of the art appliances. Refrigerators, microwaves, stovetops, double ovens & dishwashers should all last longer than 5 years. That is just my humble opinion but it is also my humble opinion that I will NEVER purchase another Electrolux anything. I spent a small fortune on Electrolux products to have ALL of them, except the microwave, have issues right off the bat & have a top quality refrigerator fail within 5 years. Kelly Ripa should be ashamed of herself for making money off this terrible product.

Im on my 3rd replacement Electrolux refrigerator. This replacement is an Electrolux French Door refrigerator. It has been seen by two different Electrolux appointed certified repair shops. The problem is the interior casing is melting near the top 2 bulbs. Both repairmen from different repair shops said that they have been seeing this problem, and that some have heated to the point of serious damages. I was told by both Electrolux repairmen, that the problem was irreparable, and reported it as so to Electrolux. Electrolux disagreed with both repair shops. Electrolux continues to try to send a repair shop, to agree to do the repair their way. Electrolux continues to evade the big problem of fire, and continues to be inconsistent with its responses to me. Last week, they said it is absolutely irreparable, and this week, left a message on my machine, that denied the replacement, in lieu of some Epoxy to do a cosmetic repair. What about the high heat from the bulbs? What about the repair shops that deny this resolution? Is this a fire hazard or not? I still have warranty.

This has been the worst product ever to purchase. I bought a Frigidaire Gallery Series refrigerator back in May of 2016 and had problems ever since. It was the refrigerator on top with two doors and a freezer at the bottom. Had I known that these appliances were only going to last 5 to 7 years tops, I would not have purchased such a flawed product. That is the life expectancy of these products and people dont usually know that. I have had 7 repair people come and take a look at it and they say it cant be fixed and not working at all. It wont get cold or make ice and it has been down for 6 weeks. So dont purchase this product.

Where to begin. We purchased all of our Electrolux appliances when we built our new home. Fridge, stove, dishwasher, microwave, washer and dryer. All Electrolux. We have had the induction stove in the past and loved it, so decided we would buy the same brand for all of our appliances. In the first few months of owning them we had problems with everything. The fridge ice maker gets clogged and leaks water. The microwave light stopped working and was replaced just barely under warranty. The new microwave control panel no longer lights up, therefore we cannot see what we are doing. It is now out of warranty and is apparently our problem.The dishwasher. Wow, what a disaster. It’s quiet and that’s about the only good thing going for it. It leaves the dishes wet no matter what cycle we put it on. We have replaced the control panel not once but twice under warranty and the one side still doesn’t work unless we bang really hard on it. It is now also out of warranty and they will not fix it. The washing machine detergent drawer doesn’t drain properly and always has water in it. The dryer is ok but the rubber gasket comes out all the time.We spent over $10,000 on our appliances. Appliances that are supposed to be “high end” but quite frankly, this company not only makes junk, they could care less about customer satisfaction or service. Being a business owner myself, I find this deplorable. I will never buy from Electrolux again and not even 3 years in to owning our appliances, we will be replacing both the dishwasher and the microwave as neither function to get their respective jobs done. Very disappointed. Save your money and buy another brand!

All oven racks must be removed before cleaning, had I been told I never would have bought it.

We purchased a refrigerator/freezer with an automatic ice maker in the door on 12/9/2013. On October 6, 2014 we needed to have the water dispenser serviced as it ran by itself every minute all evening and damaged a big area as it ran into the basement, ruining ceiling tiles. A service person replaced the dispenser module which was under warranty. This morning when we got up we found that it had again been doing the same thing and again ran into the basement damaging more ceiling tiles. Now the real problem is that Electrolux cannot find a technician that will service our area and are waiting for a call back. We found a company that would service Electrolux products but they are checking to see if they are an authorized dealer. How long do we wait for service or for a call back? I will never buy an Electrolux appliance again. The same part shouldnt break after 8 months.

I purchased one Electrolux oven through online. It had 3 years warranty. When it received no document or bill was available. Now it is not heating the oven and the service person is asking the bill to repair it under warranty. As per the manufacturing date on the oven is still valid for the warranty coverage. To repair it they need Rs 2500 to 3000 rupees. When oven cost itself is Rs 4000. Quality wise it is very very poor.

Have a $3000 fridge, not working and never worked right (Ice maker). Repaired 8 times so far. They will not admit it but RF 1207 is the issue. They over-engineered it and it is not a good ice maker. Never again Electrosuks!

Electrolux Washer Model EIFLS55IIW1 - Washing machine delivered 1/25/2014. Purchased matching dryer 6/1/14. Dryer control panel dies after three months. Repaired under warranty. Just short of 22 months of delivery washer does not spin out clothes. $100 for repairman to come out. Says, Broken belt. Comes back a week later with belt. But NO, not the belt, the pulley, and the pulley ate into the drum, destroying that as well. 22 months old and washer is considered totaled by repairman. However, can be fixed for $1,200 for parts and labor. Wait, I only bought this 22 months ago for $899. Now the fun, Electrolux says that it will warranty parts and that I can pay for the labor. Again, top of the line machine should of lasted at least 5 years, not 22 months!! Frigidaire washer made by Electrolux stood the test of four teenagers, dog blankets, horse blankets, etc., but the more expensive top of the line model could not stand up to two senior citizens doing normal washes, with the wife doing all the appropriate cleanings on machine. Bottom line, if I did not have the stackable set I would of not replaced it with this piece of junk. Even wife says the first machine did not clean the clothes properly, not enough water, and ran far beyond time for a load of wash. Recommendation: Stay away from the Electrolux line. Read the other comments about water, service, etc. They are not going to help and the new machine to replace was even more than the first one. No discounts, no credits. Nothing from Electrolux. Dont buy is our recommendation!

After 6 months, my Electrolux gas dryer stopped working. Relieved it was still under warranty, I contacted Electrolux. That was a week ago and my dryer is still not repaired. The hold up is that the 2 lb part that the repairman determined was needed is in North Carolina and I live in California. Electrolux has refused to expedite delivery and has sent it via UPS SurePost which will take 8 days. This costs about $10 vs the $37 2-day UPS services costs. More disturbingly, after much insistence on my part, Electrolux agreed to send it via 2-day UPS service but then did not do it. I have wasted so much time and energy trying to get through to Electrolux customer service agents and then trying to get information out of them. They have gone back and forth telling me stories about the shipping details. Escalating to supervisors has been useless, they, too, make general statements such as, I understand how frustrating this must be to not have your dryer for a long period of time. The lack of real interest in customer service is shocking and I will never be purchasing Electrolux again. Just wanted to warn other consumers.

Our experience with Electrolux has been terrible to say the least. We purchased a home that was remodeled with all brand new Electrolux appliances. The total bill was almost $11,000 for the Electrolux appliances. Since our purchase of the home, (1.5 years) we have had to replace the Electrolux dishwasher that originally cost $999 before tax, because the unit stopped working and the repair person told us that this particular model EIDW6105GS had a lot of issues. When I tried to contact Electrolux they refused to do anything for us. Thus we had to buy a new Kitchen Aid.Now our refrigerators ice maker has gone out (Model Number EW28BS70IS). Again we had a repair person out to fix it; and he alluded that this particular Icemaker by Electrolux has had many issues with the IceMaker and it cannot be repaired. The whole refrigerator would have to be replaced. And the repair person said Electrolux should replace it. However, Electrolux would not replace it. Even though they recognized it has been a problem, they will not replace it because we purchased the home with the appliance already there.It doesnt really matter who owns the house, the refrigerator has not moved, it is less than 5 years old, it cost $3,500; you would think it should last longer than 5-years. And you would think that Electrolux would be more interested in making it right with their customers when they know that this is a manufacturing issue. Everyone, just save yourself from frustration, do not purchase any Electrolux products to avoid the heartbreak of having to deal with such an inferior product and customer service. Thank you for reading my post.

Wow where do I start. Purchased for almost $3800 in 8/09. Less then a yr old, all the door hinges had to be replaced with a upgraded hinge. Three months later the door catches broke and had to be replaced. Six months later the ice maker was making very loud popping noises. It had to be replaced, not once but twice with again upgraded unit. The ice makers still makes lots of strange noises. Service tech says thats normal? The final straw came the week prior to this past Christmas when the info panel read an error code of SY EF. Called for service and after several days they came out to advise me it was the evaporator fan and control board. The unit ran continuously trying to keep at requested temp, all to no avail. You would think an appliance would last longer than 5 years without a major malfunction. Not so with Electrolux. Still waiting for parts to arrive, 2 weeks later. I would go into additional details about the dishwasher and microwave oven at this time. Junk. Ive learned my very expensive lesson.

We bought our French Door Bottom Freezer Refrigerator in October 2009 as a result of upgrading and remodeling our kitchen. The installation did not occur until April/May 2010 and we had problems with a leaky ice maker, intermittent making of ice, noisy clicking doors, and notification of expired air filters after 3 months of use. We called one week after the 1 year of purchase anniversary date and they told us our warranty had expired. We called customer service in 2012 and 2014 to express our dissatisfaction with all the problems that continued. They had a log of all our calls and still did nothing to make the refrigerator function correctly. After spending $3,600.00 for a high end refrigerator and have a lemon at that, Electrolux took no ownership for their problems. In January of 2015, the ice maker stop functioning all together. The service tech advised us this past week, there have been over 9 updates of the model we bought and there have been numerous faulty issues from Electrolux. It seems that this is a common problem and there are many consumers with the same complaint with this appliance. Why cant we all pursue a Class Action Suit? There are some of us that remained quiet and didnt scream loud enough and now we have the consequence of a lousy functioning refrigerator. By the way, the display on the temperature started to disappear in 2014. The technician states I need to spend $1,000.00 to purchase 2 kits to bring my refrigerator up to par (and since DAY 1 it has never worked correctly). Also, there is no guarantee after 90 days something else will break. This was the worst purchase of an appliance we ever made. Today the customer service corporate manager failed to help us make this situation go away and failed to assist the consumer to feel right about a costly purchase that never worked. There needs to be a better way to alert the public about Electrolux quality. There are too many of us as unsatisfied consumers with the same flawed design refrigerator complaining about Electrolux not taking action on their substandard appliances and for NOT doing the right thing.

Im from Malaysia and am a user of Electrolux Washing Machine and dryer. Im very happy with both the machines until I encounter problem with my Dryer. It was making a loud sound and I quickly called Electrolux dealer AB First Trading in Shah Alam. The technician came and inspected my dryer. It took him merely 2 minutes of inspection and he told me that the motor is faulty and needed to change the entire motor system. On top of that, he told some belts are balding and needed to change as well. It will cost around RM800-RM1000 to have it changed. I was shocked. I didnt trust him so I asked another technician (not Electrolux dealer) to inspect my dryer. He opened the machine, and showed me a pile of dusts. After removing the pile of dusts, the loud sound disappeared! I was utterly shocked that the problem was only removal of dusts; not drum faulty, not motor, not belt! I felt cheated by AB First Trading but also relieved that I did not engage their service. However, Their sales staff kept harassing me and easily called me 20 times a day (at least) to ask for their labour charges. I was so mad as they cheated on me first and I refused to pay the labour charges. After all, the AB First Trading technician did not even open up the machine. he was just here listening to the sound. I wish Electrolux headquarter can do something about this as the experience are tormenting and the harassment is getting worse. My shop is a place doing business and I really hope the harassment can stop.

We like the appearance and ease of use. It was fairly easy to figure out operations. Like the extra warming burner. The oven cooks evenly. We like the ability to customize burners to the size of the pan. The smooth top is easy to wipe clean. We like the self cleaning oven. The delivery men were prompt and courteous. They bolted it securely so it can't tip over which is a nice safety feature.

I purchased an Electrolux washer and dryer set 2 years ago in silver grey colour. Right from the start the doors on both units would not close properly, nor would the detergent dispenser drawer on the washer. As well, you could not partially close the door when airing the washer after using it, meaning the door stayed wide open. This required placing the machine in an area where no children/people would walk past it and hook on to the door. THEN, the entire control panel went on the washer. We were told that Electrolux no longer made that model - ONE YEAR AFTER PURCHASE, and that instead of repairing it, the warranty company replaced it with the next newer model. This entailed that we also had to replace our DRYER, since the new washers colour was a different colour of grey, and the units no longer matched. UGLY!! The 5-year warranty we purchased at the initial time of washer purchase was now also void, meaning we would have to pay AGAIN if we wanted extended warranty. I tried contacting Electrolux Canada to ask if we could get a rebate or refund for the extra costs we endured because their units were faulty and outdated so soon after purchase. Thats when the real trouble started. The young girl at their customer service was the rudest, uncaring person I have ever encountered in the business. She said if it wasnt a warranty issue, that she would do nothing to assist me. She refused to put me through to her supervisor, and any emails that would be sent would go back to her. There was no logic in her approach and needless to say, the whole experience left me totally frustrated and disappointed. I even tried reaching someone at Electroluxs USA and European Office, but was told that it was not within their area, and that I would have to contact their Canadian office- even after I had explained my problems with the first line person there. No one offered to contact a supervisor on my behalf, or even give me a direct telephone number or email address where I could contact a supervisor myself. Although the machines - one year old, are still working, I will never again buy ANY product from Electrolux, after having the worst customer service experience of my life!

Refrigerator Model # EI23CS55GSI Side by Side w/ indoor ice and water manufactured June 2008, installed in 2009, malfunctioning since 2012! Absolutely the WORSE appliance purchase ever. Electronic control panel went out once while in warranty, replaced, 14 months later breaks again, now it doesnt even work, all I get is a readout of C for the freezer and CE for refrigerator. Still makes ice, but no water dispensing, lights work rarely, no way to manually regulate temperatures, all the drawer slider mechanisms - which were made out of very cheap plastic parts have come undone, or just broke. Called an appliance repair company and cost of new control panel is nearly $1000.00 --- absolutely ridiculous!!! This thing has had issues since first installed. Microwave works but LED readout/clock/light do not work at all. All control panel buttons on dishwasher have faded and are coming loose, and this is all in a condo I use about 3 times per week only and I am just one person. So far, (knock on wood) the gas range has worked properly. Electrolux has horrible customer service, factory authorized techs hate these products and readily admit they would never purchase them for their families, nor recommend them. DO NOT WASTE YOUR MONEY WITH ELECTROLUX/ELECTROLUX ICON PRODUCTS!!!

Purchased a Built-in microwave and trim kit from Electrolux. Go to install trim kit and imagine my surprise to find the Electrolux name UPSIDE DOWN! Immediately call the Customer Service Line from the number on the package. They take all my info and tell me that they would send me a new one. But now 4 months have gone by and I still havent received it. So I call the same number today, only to be told that they dont handle these items or complaints, cant order me a new trim kit, and that I should go make to the retailer to have replaced.

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

I Bought my Electrolux Washer and Dryer in 2010, but have an Extended Service Warranty. So for a long time Ive noticed black mold building up under and around Draw where you place bleach and liquid soap, but I would take out and clean and dry off. When stated by the machine I would remove detergent cup, put one Cup of Bleach and run CLEAN CYCLE. This is done to remove and clean any mold that might build up Im guessing. But this is not occurring. Smell still came out of machine and I would leave door open and run cleaning cycle more often and also wipe down door and inside of machine of any liquid along with soap dispenser drawer.My great Nieces have been getting sick chest, throat, and nose during the spring and summer months. Then my Son and I got bad rashes which needed medical attention. So I looked at the machine trying to figure out if that was the cause of Rashes and how to get rid of this smell. I got a flash light and looked into the OPENING where the Detergent Draw goes into and far back I see black build up way back on all sides except bottom.This is NOT NORMAL... I contacted Electrolux to inform them to see. Maybe there is something they are doing or have done or recall to correct these issues but... all they tell me is to reference in manual and wipe down a wet areas which I do detergent drawers, I even go as far as drying washing area door, drum and rubber molding inside which makes door waterproof. I hope they read this and come up with a better solution then wipe down drawers, the area Im talking about cant be reached to wipe down. I have posted a picture here. RUNNING the CLEANING CYCLE DOES nothing to help this situation and needs to be corrected.

I wish I read reviews on this website before I bought an Electrolux appliance. I bought their induction range for around $1700 last September for part of a kitchen upgrade. The range stopped working by started a beeping sound with error code 23 on 7/20/16. On 7/25, 5 days after I called, a technician came from a local repair shop called Ago Appliance Repair, he diagnosed the problem and gone in 5 minutes. Two weeks later, he showed up, replacing the generator, error code changed from 23 to 21. Three weeks later, not to mention with my endless calls with Ago and Electrolux customer service, the technician came back replacing the board, didnt fix the problem. Another three weeks later, the technician came back again replacing another board, did not fix the problem. Another two weeks passed, I have been calling almost every day because Ago keeps telling me they dont have any update but you are welcomed to call tomorrow. Im like an idiot sitting in the dark and wondering should I call or should I not because it doesnt matter, they wont give you any solution. The technician literally told me on all his four visits that replacing the whole unit is the only solution, and he said that Electrolux should grant that instead of wasting everyones time and money, he knew from his experience this is irreparable. I called Electrolux four times during the past 10 weeks, telling them what the technician said to me to replace a new unit, they denied and didnt offer any solution. This has been more than frustrating as if you dont know what to do and what to expect next. Id be really appreciated if anyone can provide any constructive suggestions.

Bought a new dishwasher from Bartos Appliance in Metairie, Louisiana. Theyve been out to fix it over 5 times. The service company failed to report this to Electrolux and now the company thinks that Ive only had one repair done! So now Im stuck with faulty dishwasher and no satisfaction from either company.

I bought Electrolux dishwasher, range, and refrigerator in 2009 from Lowes in Marble Falls, TX. The dishwasher was damaged when arrived, then not installed properly. After several attempts to get Lowes to replace it, and then several more phone calls with Electrolux, I finally had a new one installed. It always leaked, and I could get no one to take responsibility. It was the worst dishwasher I ever had, so I finally replaced it with a KitchenAid, which I love. The refrigerator is terrible! The filters need replacing all the time, the crisper freezes my lettuce, even on the warmest setting, so I can only use the right half of the drawer. The same is true for the cheese drawer. The ice and water dispenser do not shut off every time, which makes a huge mess on the floor. Came home last night from vacation, the CE alarm was going off, and everything in the refrigerator and freezer was ruined. Again, Electrolux will do NOTHING! I guess I will also throw the refrigerator out and replace it with a KitchenAid.

I am extremely happy with this range. The quality exceeds my expectations and it looks sleek and modern. The burners heat things up quickly and evenly. Controls are pretty easy but you do want to read the manual.

On March 16, 2016, I called Electrolux to request a warranty repair of my then 10-week old dishwasher. The phone rep asked numerous questions, including what, exactly, was wrong with my dishwasher. She then instructed me how to try to reset the dishwasher (which failed), and then she scheduled what I thought was a repair appointment, five days later on March 21. The rep asked me whether I preferred a repair time window of 8:00 a.m. to noon, or noon to 5:00. I said I preferred morning as I had an afternoon appointment. The rep then told me that Whitman Appliance Repair would contact me the day before to tell me my specific appointment time.The day before, sure enough, Whitman called only to tell me that would see me between 10:00 a.m. and 2:00 p.m. I said that Electrolux scheduled me for 8:00 a.m. to noon. Whitman said they could come between 10:00 and 2:00, or they could reschedule for a later date. So at the last minute, I had to schedule an entire vacation day off work and reschedule my afternoon meeting. On March 21, Whitman arrived as scheduled. The repair technician walked into my house, looked at my dishwasher, and said, Whats wrong with it? I said, Didnt Electrolux tell you? The technician said, They dont tell us nothing. I explained the problem. He then said, You need a new blah blah blah (a part). Well have to order it, it will arrive in 3 to 10 business days. Then we will call you to schedule the repair. He then took a few pictures of my dishwasher, including a picture of the serial number.He was in my house for all of about 30 seconds. I said, You mean I wasted a whole days vacation so you could ask me the exact same question that I already answered for the Electrolux phone rep? He said, Well, I needed to get the serial number. I said, I needed to tell the phone rep the serial number before she would schedule the repair! He said, I also needed to take pictures of your dishwasher to document any pre-existing damage, so you cant sue us to fix something that wasnt our fault. Great! I blew an entire vacation day so that Electrolux and Whitman Appliance Repair could cover their butts.Finally, on March 29 -- 19 days after I called Electrolux, I got to schedule yet another vacation day and my dishwasher was finally repaired. The complete lack of even basic communication between Electrolux and Whitman and the long (half-day) appointment windows for repair convince me that Electrolux and Whitman Appliance have absolutely no regard for customer service. I will think long and hard before I ever buy another Electrolux appliance. NEW TOPIC: The dishwasher I replaced was a very low-end model. The Electrolux was, at $888 retail, what I thought was a mid-to-high range model. It has a stainless steel interior and a third rack, which I liked. However, I learned the expensive way that a more expensive dishwasher does NOT clean my dishes any better than a cheap one. The ONLY real difference between my old dishwasher and the new Electrolux, is that the Electrolux is quieter when running. However, the noise level of my old dishwasher never bothered me or my family. Our bedrooms and TV room are separate floors from the kitchen, so we rarely heard the old dishwasher. And even if we were sitting nearby, we could converse or play music or do whatever without ever being bothered by the dishwasher. If I ever have to buy another dishwasher, Ill choose a cheap one (and very lucky NOT an Electrolux).

I have Electrolux 5 burner stovetop for my home. Last year (2021) 2 of the knobs were not working so I called them and ordered 2 knobs each 35 dollars. This year (2022) again one more know started not working and when I called them they says each one is 72 dollars. That is ridiculous and too expensive. For sure the knobs will be damaging every year for Electrolux stovetop and you need to buy every year. Very poor quality design and expensive.I have issue with Electrolux microwave too. Worst design I have ever seen. The handle screw got loose and dropped into the door and there is no option to fix the screen. When I called them, they said I need to order entire door for 600 dollars. What a design. They design their products to rob the customers for years. DONT buy any Electrolux product. Just stay away from it. Not worth buying. Very poor quality design. I got frustrated with their products at my home.

Electrolux is the worst appliances I have ever owned. Do not buy these appliances. The refrigerator had a recall and because we did not know about it we did not act on the issue. 18 months later the ice maker went bad on our refrigerator and they said they could not honor the claim. We have spent about $500 for the repairs on this refrigerator and it is only 3 years old. Bad quality, bad service. Nothing good about Electrolux.

When I first bought the side by side Frigidaire Fridge, upon delivery the delivery guys dropped it, and broke the leveler. I called Home Depot, I wanted a replacement so that I wouldnt have problems later on, they would not replace it because I didnt call within 48 hrs, I missed it by 2 hrs. They did repair it. 11 months later it stopped cooling. I called HD, they scheduled a tech from a local company to come out to service it, two weeks go by and have not heard anything. I call HD and ask when they were going to come out, HD gives me the number to call the service co. I call, they said they cant get out for another week, OK fine. On the night before they were to come, they call me said it would be another week. They said they were really busy and couldnt come out to even see what was wrong with it and didnt know when they could. My guess is that warranty work is not a priority. I called HD, and asked if there was someone else who could service, they set up another company. Another week goes by, I hear nothing, I call HD, they give me the companys phone number and told me to call, they tell me I should be getting a call by the end of the day. However they will give me the number in case they dont. I asked if they had all the information or if I need a reference number for them? They said, No, I spoke to them and it is all set, they know all about it and they assured me they will take care of you. They didnt call, I call them the next day. I said to the owner, You should have been contacted by HD, they said that they gave you all the information about what needs to be done, he says, About what? I said, My fridge, Yeah I got a call but Im not doing it, I wont do any warranty work for Electrolux, they owe me money, he went on cursing, cursing and cursing at Electrolux that I had to cut him off and hang up. I call HD again, I say, I thought this was all set up with this company, also why they would Electrolux use a company who wont do warranty work and bad mouths them? They really need to find dealers who will support them. I would be embarrassed to send a customer to a company like that. HD looks up another company, another company and asked me to call them, I say, Wait a minute, first of all you wouldnt even know that the fridge is getting repaired, you call the service companies however you dont follow-up to see if it was actually fixed and that Im satisfied, I dont get that? Im the one that has to call you to tell you that Im having issues, you are relying on your customers to tell you. They said they would call the 3rd company. A week later, I call HD, no one has contacted me, they call the service company, and call me back, they tell me I should be getting a call by the end of the day. However they will give me their number in case they dont. I call them the next day, they said they would come out in two days, and they do. They determine it is a line leak, they said they dont do leak repairs. Im now 2 months into this with no fridge and $450.00 of spoiled food. I call HD, they said they would call Electrolux. Another week goes by, I call HD, they tell me that they are trying to get it replaced but Electrolux has to approve it. Another week goes by, HD calls me, Electrolux approved replacement because they couldnt get it fixed, we have to wait for the paperwork. Another week goes by, I get a call from Electrolux, they asked where I bought it, I ask why they needed that and said Home Depot, he said, Because we go back to the same company who you bought it from. Im thinking, you should have already known this, you have been talking to them and approved it. 2 more weeks go by, I dont hear anything, I call HD to see when it is going to be delivered, they have nothing in their system, they have to call me back, two days later I call HD, still cant find me in their system, HD conference calls Electrolux, Electrolux said they ordered it through Lowes because HD doesnt keep them in stock. Electrolux said I should have received a call by now from Lowes, Im sure they will call you in the next day. Another week goes by, I get a voicemail from Lowes, they want me to provide a receipt, they dont have it in stock it has to be special ordered. I call the Electrolux Corporate Supervisor who I had been talking to up until this time. Her voice mail kicks in, she is on vacation and leaves a phone number and message and to ask for a supervisor at that number. Im 3 months into this. I call the number and I told the Electrolux Rep on the phone I wanted to talk to the supervisor, she said, Ok, but first I need to update our system then I will transfer you, she ask me if it was a side by side, I said yes, she then said that, Lowes should be in contact with you, have they contacted you, I said, I wanted to talk to a supervisor, she went on and told me I need to call Lowes and that they will get it delivered. I asked for her supervisor again, she said, Sir Im telling you what you need to do, (Isnt it great when they TELL you what you need to do, instead of doing it for you).I said, You dont know the story, I already made contact with Lowes and it has all changed, thats why I want to talk to your supervisor, in fact I was told to talk to your supervisor, get me your supervisor, she said that it might take a minute, I said, I have been waiting for 3 months, whats another minute to me, let me talk to your supervisor, Ok sir one minute, she transfers me, the supervisor comes on, I tell her the story, (It is also noted in their system). She could care less, I said, I have been without a refrigerator for 3 months, how much time should a person have to wait? She immediately replied, in a condescending tone, Well I had to wait for things too, I asked her, What does that have to do with me? She said, Well sir, Im just saying... I respond, I could care less. I need a fridge. I said, Lowes wants a receipt before replacing the fridge, she said Yes, they need that.I said, They want a HD receipt? Yes they can request that, I explain that I bought it online and I didnt have it, she said, You have to have it to get a replacement. I said, You guys (Electrolux) already approved a replacement, you called Lowes and gave them a PO? She said it was out of her hands and that it was up to Lowes, You need to call Lowes. Throughout the call her tone was very condescending, as if she didnt want to help. I then asked for her supervisor, she said O.K. However if I wanted her to she would call Lowes while I was on the phone, I said, What is that going to do if you are telling me I have to have a receipt for them to have them order it through you? I asked for her supervisor again, she transfers me to a supervisor who I had already been working with, the one on vacation whose message said to call her. Why transfer a person when the person isnt in? This is just a small, very small account of what it takes before you get a replacement or even an answer. I still dont have a replacement, I have made numerous calls, promises broken, my father has even called. Im not even sure if proper training would be beneficial? Based on the fridge being a special order, best estimate to receive the replacement is 4 months. Thats if they dont need a receipt. And keep in mind, HD and Electrolux both have in their systems the broken fridges serial, model number and the date which it was purchased. Furthermore Electrolux Corporate has already approved a replacement and has given Lowes a P.O. number. One last thing, they want to charge me to Haul their broken refrigerator away. UPDATE 4/18:Another week goes by, Lowes tells me they are having a difficult time getting the correct information from Electrolux. I call Electrolux and talk to a different Corp. supervisor, someone in their “Escalation” department, she states that they should not have set this up with Lowes since I didn’t buy it from Lowes and now must go back to Home Depot. However they are also trying to find another retail store to take care of it? She said that my original supervisor I had worked with will call me the following Monday to update me. I get the call on Monday afternoon, the original Corp supervisor tells me that the replacement should never have been processed through Lowes, and that she has idea why it was given to Lowes. I told her that she new I bought it from HD and that I even questioned her on why they would use Lowes? She didn’t know, she said that replacement will be coming from a third party, A third party I asked, so its not coming from HD? She said it looks like its coming from one of our warehouses and we just need to find a delivery company? She said she would contact me once they have it ready to be delivered. Very close to 4 months now from when I first called. My question to Electrolux is this? How long should their customers have to wait to be taken care of, 10 days, 1 month, 3 months, 6 months, 8months and 1year? Please tell your customers, do you keep benchmark numbers, goals, do you track, do you care? Why do you not give apologies or be sympathetic? Also, since returns, damages, replacements, warranty work is part of doing business, why would you not use it to gain customer loyalty? This is what you do for a living. One last question to Electrolux, it’s not my job to do yours, or is it? My best guess to have a replacement is now 5 months.Update to follow.

Refrigerator less than 10 years old. Have replaced icemaker 3 times and still not working. Repairman says very difficult to get parts. Laredo Appliance repair waiting 4 months for an Icemaker part. Now freezer stopped working. Bad bad product. Purchasing ice every week. Expensive.

My husband purchased this dishwasher from Home Depot a year ago. From the day it was installed, it has given us nothing but problems. If a dishwasher had the power to ruin a persons day, this is the model that would do that. The electronic display never works. Just never works. Push them all day to try to start a load of dishes and you get nothing but beeps. You cannot simply push the type of load and hit start, as most dishwashers allow you to do. Its all computerized and nothing works. When we finally do hit the buttons enough times to get the machine to start, it runs a cycle and the dishes come out the same as they went in - not cleaned at all.Weve called Home Depot... Weve called Electrolux - all to no avail. Electrolux sent out a serviceman who did nothing. They wouldnt accept a return for this horrible machine, yet charged over $1000 for it. Im just waiting until my husband says we should just start over and buy a new machine. He chose this one himself, so Ill probably be waiting a while. Ugh. So frustrated.

My fridge was defective, it became evident 1.5 years into using it, but when I called I was told it was cosmetic and I had to pay for it myself. Then 5 years into it right after the extended warranty ended there was rust discovered in the back due to a hole because it was a defective product, the tech they sent made it worse by just covering it up. Now a 7 year old fridge... the entire back is rusted and now $3200 is gone. Knowing they made a mistake I am offered a 20% discount on another fridge. Customer service is nonexistent. Terrible product terrible service just awful! DO NOT BUY!

What is worse the refrigerator or the 800 number customer service? New refrigerator came, got set up and the control panel didnt work. Two weeks later the tech came with the second one that also didnt work. One month on a new refrigerator and no ice. Since then, an ice maker service call repair every six months. Company takes no ownership of their products performance and customer service and their supervisor spend their time trying to sell a $300 per year service contract. I have 5 Viking and 2 Samsung appliances in the kitchen purchased at the same time. One problem with exhaust fan, repaired promptly. Electrolux is an awful company, making awful products, and treating their customers badly.

In todays world most appliances come close in reliability. However our Electrolux appliances have been terrible. The washer and dryer were the only 2nd floor rated units yet shake our house like its going to fall down. We have had two repairs under warranty and are just waiting for them to give out in only 2 years. Now the dishwasher on the other hand, wow thats shocking. Controls almost impossible to use, Performance dropped in the first year and at year 2 we have to replace it. Do yourself a favor, stay away from Electrolux. Given how bad they are they wont be in the market much longer.

I have a high end Electrolux refrigerator that is only 5 years old. The ice maker rusted through the back of the refrigerator and a softball size lump of ice was sticking out of the rusted area. The repairman stated the refrigerator was not repairable, he notified Electrolux and stated Electrolux would make good on it. Electrolux offered a 20% rebate on my next Electrolux refrigerator purchase because of the age of my refrigerator. My refrigerator is 5 years old. A refrigerator life expectancy is 14-17 years, making the average 15.5 years. My refrigerator lasted less than 1/3 of the average expectancy and I expected Electrolux to give me 2/3 off my next purchase.They stated my refrigerator was past warranty. Well Electrolux, this was a KNOWN manufacturer’s defect and you allowed the warranty to expire without informing your consumers. I bought Electrolux because I believed you to be upfront and honest and to stand behind your product and most of all to do the right thing. I couldnt be more wrong. I will never buy from you again and that includes your Frigidaire brand and I will be sure to let everyone I know and even strangers that you do NOT stand behind your product and are deceptive by not disclosing manufacturer defects to consumers at every opportunity.

We had our kitchen remodeled five years ago. Right off the bat the refrigerator started acting up. After several service calls we received a check for our purchase price. Thank goodness we got the extended warranty. Next the microwave door handle came off. They came out and replaced it. Unfortunately, it has happened again, our warranty is over so we will be purchasing a new microwave. Not an Electrolux. Our dishwasher door was malfunctioning. The service rep told the warranty people that it was non repairable. The piece that needed to be replaced was a small plastic piece that he said they couldn’t get to replace. He also said that we must have been responsible for it breaking so they would not replace the dishwasher. Another interesting note is that every technician that came here remarked at what horrible appliances Electrolux are. Wish I had known that.

We purchased an Electrolux washer and dryer in April of 2019 because our plumber installed the washer connection on the right side of our laundry room. Electrolux was the only system that offered a reversible door on the washer. We have owned an LG washer and dryer since 2005 and like that brand, but were stuck with the situation. The dryer is a stunning example of lousy engineering and lousy quality control. The door ledge is deep, so the spinning motion of the dryer dumps lighter-weight clothes like socks and T-shirts onto the ledge, which covers the lint filter opening which causes poor air circulation. To fix that, the company installed a larger vane that apparently tries to fix the problem by scooping the clothes off the filter. It works with larger items, not with smaller.The second failure is the moisture sensor, which sits near the lint filter, facing up. It is fairly large. Since the clothes do not properly circulate in the dryer and end up on top of the lint filter, they end up on top of the moisture sensor. The wet clothes stay in circulation because they are heavier. The lighter clothes that dry faster end up falling on the lint filter and sensor, so the dryer thinks the load is dry and signals the end of cycle. We often have to run three or more cycles to dry the clothes. The electronic control board failed within a few months of the dryer being installed. The touch sensors would not work. When the service tech came out to replace it, he said that it was a common problem with the machines, and demonstrated sliding a finger across the button we wanted to active when the panel stopped responding. He also suggested using the timed drying feature rather than the sensor options because of the poor design of the sensor. He replace the panel, which then failed again about 6 months later. This time, the timed option stopped working; its stuck on 30 minutes. A few weeks ago, the washer decided to join in the fray. It will not dispense fabric softener. Apparently the control that turns on the water spray over the dispenser is not working, so we have a cup full of softener sitting there.In 15 years of owning LG appliances (the first set from 2005 to 2016, the second set from 2106 to now - both are in our primary home) we have had more service calls on the Electrolux garbage in 18 months of service than 15 years for LG. We begged Electrolux to take the appliances back, but they refused. It appears that their primary profit comes from selling extended warranty service, which costs a significant percentage of the original purchase price. Bottom line: Electrolux products should stay in the showroom, not in your laundry room.

I have had a new $950 dryer that the blower is out on. I have only had the machine for 2 months. They won’t replace the machine. After town ninths, the machine should be replaced and not worked on. If I had wanted a refurbished machine which this will be once they start replacing parts, I would have bought one and saved the money… NO help from Electrolux except parroting the warranty. DO NOT BUY ELECTROLUX! I bought my friend a GE set for half the price–worked just as well with NO problems.