I purchased a Frigidaire Gallery refrigerator back in November 2011. It had the refrigerator on top and the freezer drawer was on the bottom. The Icemaker that dispensed ice was up in the freezer section. I found a couple weeks ago after pulling the refrigerator out to investigate something that there was a chunk of ice that had eaten its way through the back of the refrigerator and was rusting up all around it. When the repairman came out, he said it was a common defect found with this model (#FGHB2844LF7) because Frigidaire had not put any sealant around the ice maker so the air from the fridge was making direct contact with the air in the ice maker and was causing ice buildup in the ice maker which built up over time. The result was that the build up of ice ate a hole through the back of the refrigerator and that it was losing efficiency. The worst part was that as the ice would melt and drip down over time, it was slowly working into the wood floor and causing it to warp. If you have this product, I would look into this to ensure you dont have the issue. The repairman said this product should have been recalled years ago.

We went to Lowes and bought a Frigidaire range. We were invited to buy an extended warranty and we did, so we bought 2 years extended warranty, and paid them by CC. 17 months later the board went bad on that range. We called. They sent in a technician, he ordered the part. Ten days later he came and put the part. Everything is well so far then I start receiving calls from the company that fixed the range, they didnt get paid. I called Frigidaire extended warranty and what a surprise they want me to pay $25 more for them to honor the warranty. They said that they didnt charge enough in the beginning of the contract, and the contractor will keep calling me at work and on my cell until I paid them. All my attempts to explain to them that we paid what they want us to pay and that I still have the invoice, to no avail. The contractor was calling sometimes six to seven times a day at work mostly until we paid them the $25. These people acted like the mob, you pay us or else, even we have a contract that paid fully. The way we have been treated is shameful. I will never buy any Frigidaire product ever.

Purchased a Frigidaire refrigerator from Lowes in April 2016. Since then we have had the repairman out five times. First three times fridge made loud clicking noises, still does, was told it was normal even though we know better. Now for two times in a week, freezer went out. We are out $250 in food and no one cares. All he did was put a Styrofoam piece in fridge to regulate air, worked for less than a week. Got home from food shopping freezer is thawed out again. Cannot come out till Monday. We are told Frigidaire knows this model is a lemon but they continue to sell them as we are told because they have a warehouse full of them. Why would Lowes continue to sell these models knowing they are bad? Whatever happened to standing behind your product? I guess making money selling bad products is Frigidaires way of doing business these days... Buyer be warned.

Have a two year old Frigidaire dishwasher that stopped working. After speaking to a Frigidaire representative I finally found (or so I thought) the problem. I asked and was assured that the part I needed to order was returnable. After receiving and installing the part it still did not work. Now Frigidaire tells me the part is not returnable. I wont be purchasing anymore Frigidaire or associated products.

When we bought our home back in March 2016, we replaced the kitchen appliances with smudge resistant stainless steel Frigidaire ones. We quickly realized that THE HANDLES are not smudge resistant. Annoying. We also noticed that the drawers were so tight and stiff we could barely open and shut them. The company sent us a food grade silicone spray to treat the rails. THEN, 2 months after we got the appliances the motherboard on our dishwasher crapped out. We had to wait 2 weeks for the part to come in. Shortly after, the motor in the ice maker went.Again, replacement needed. Recently, it started being fussy again, requiring the ice to constantly need to be cleared from the blade in the front or it hangs up and won’t spin. And now, AGAIN, the motherboard went on our dishwasher. And we are expecting family from out of town in a week for our daughter’s wedding. At first, Frigidaire offered to pay for the part, but wanted us to pay for the labor, because it was out of warranty, and we didn’t purchase an extended one.So I asked them, How is it, that we spend $580 on a new dishwasher, and we are told we need to spend an extra $100 to $200 in order for the company to stand by their product? I told the Frigidaire representative that I felt like the extended warranty was extortion. I asked her how she would feel, if she spent that kind of money on an appliance and it lasted less than two years? I said that our last home had a cheap KitchenAid builder’s grade dishwasher, and we never had an issue with it in 10 years. She checked with the manager, and then she told me that they would do the repair for free as a one time courtesy. But that I should purchase the extended warranty??? I said no, because if it needs repairs again, I’m getting rid of it.

New fridge/stove in spring 2017 with extended warranty. Both the fridge and stove broke down in the first year.. The fridge had many issues as has stove. Got money back for fridge..now stove rusting and being repaired. Junk.

It appears (according to service repair man) Frigidaire ss side by side PHSC239DSBO has a wiring harness issue. It falls into the drip pan shorting it out which could cost $300 for a circuit board if that would correct the problem. He states Frigidaire knows of the problem but refused to do a recall. My neighbor and husband rewired the harness and strapped it up so that it will not fall into the drip pan again. Presto, I have power to freezer side. I called Frigidaire for help and they referred me to the service man who in turn stated the repair was out of his league. So, I called back Frigidaire to get someone else. I have yet to hear from them again. In the meantime, we fixed it ourselves. If Frigidaire had only strapped the wiring harness up to begin with, I would not have a problem. It is possible that the harness could have blown my compressor. Luckily, this was not the case. Just a piece of plastic did the job.

I purchased a new Frigidaire Gallery refrigerator and had it delivered in January of 2016. I bought it through Best Buy and the delivery was an absolute nightmare. Right away there were issues. I ordered a model with black exterior and received one that was grey and was told that the model I purchased was no longer offered in black. I agreed to keep the model that had been shipped. From the beginning the unit made a lot of unusual noise. Within the first year the water and cubed ice indicator lights quit working and the ice maker would freeze up so much in the back that the auger couldn’t turn to dispense the ice. Every couple of months I would shut the ice maker off and the ice would thaw and water would run out and down the front of the refrigerator door. It seemed to function better through the warmer months of the year. In December of 2017 the ice maker stopped working altogether. I recently called a local repair company to come out and take a look at it. I was told by the repairman that the problems that I am having stem from a flaw in the design of this particular model and that Frigidaire is well aware of that. They build a moisture barrier kit to replace the design flaw in the back of the unit. This flaw causes moisture to continuously build around the water lines, the fan, and the ice maker and it freezes causing the ice build up and malfunction of the cooling fan for the ice maker. This inevitably led to the electronic panels failing. I have been quoted by him at just over 800.00 to repair all items with no guarantee that it won’t happen again. I paid nearly 2500.00 for the refrigerator with two years of use and I’m facing an 800.00 repair with no guarantee of a repeat problem. I contacted Frigidaire to ask if they would at least be willing to assist in offsetting some of the repair cost. I asked them why, knowing that a problem existed so much so to create a repair kit, did they not contact consumers to offer this repair kit before problems like mine came about? They had no good answer for me. They have offered to send me the sweat kit that they claim fixes the moisture build up but are not willing to assist me with any further parts or repairs. So, here I sit stuck with a 2500.00 two year old refrigerator that requires 800.00 in repairs with no guarantee that it won’t happen again. Quality product and customer satisfaction is clearly a thing of the past.

On February of 2019 I bought a refrigerator from Sears. 9 months later it went bad. Less than a year in with barely to no use since I am mostly away for work. I had to wait 8 weeks to get a credit to purchase another which I surely saved myself the grievance and did not. Instead I have purchased a freezer which I will sale before it goes bad. I should have listen to my neighbor who said she couldnt trust this brand anymore. To use the factory warranty prepare for a huge disappointment and tons of hot potato phone calls. It seems to be the only brand that chapter 11 Sears seem to have on the floor and I can see why. Save yourselves the headache, get a South Korean product instead and live a happy life.

About 18 months ago, we purchased a Frigidaire Professional Double Convection Oven, a matching Microwave/Hoodfan and a matching Warming Drawer from Sears. Total cost was about $6000 as I recall. All four of the (no name) bulbs in the ovens failed within three months of very limited use, suggesting to me that Frigidaire/Electrolux were using cheap and nasty bulbs of unspecified make which were not fit for the intended purpose. I replaced them all with bulbs from Noma and not one of the four Noma ones has failed since.About 10 months ago, we carried out the recommended self-clean cycle, following which the top oven would not come up to temperature. Sears service was called, took up my time removing the oven from its cabinet and replaced the thermal trip/breaker which is located in an absurdly inaccessible place at the back and behind the oven for a (resettable!) trip. Sears wisely decided to fit a new trip rather than just resetting the original one.Then, about three weeks ago, we noticed that the enamel is failing on the bottom of the top oven casing, clearly the result of faulty manufacturing. It has fallen off in several places. I contacted Sears and they claimed that this was cosmetic and not covered by the extended warranty which I had purchased. At my insistence, their service man came out and inspected it and clearly told me that me his view is that this was not cosmetic but is a manufacturing fault. I was party to his end of the telecon he then had with his supervisor, and it was clear that his supervisor was telling him (from 2000 miles away, never having seen the problem at first hand) that as far as Sears was concerned, it was cosmetic and not covered by warranty. Sears made no reference to Frigidaire on the issue.It was clear that the dishonest Sears supervisor was telling his service technician that he was to tell me that the issue was cosmetic, and appeared to be instructing him that that was what he was to write in his report. I spoke to Sears customer Service (a misnomer if ever there was one) and they told me that the service guy had stated in his report that is was a cosmetic issue, not covered. They then told me that they had ordered a replacement casing (in effect recognizing that it needed replacing) and that I would be charged for it. Well, at some point, theyll be asking me for my credit card Number and no way will I ever be giving them that! We carried out another self-cleaning cycle a couple of weeks ago and the top oven once again will not reach the set temperature. Looks like the issue is not the trip at all, but a more fundamental problem. So, but for the fact that we have the second oven, wed have been ovenless again for some weeks. This week, I phoned Sears and told them that after all these issues over 18 months of very limited and very careful usage, I wanted a replacement oven, as I was unprepared to tolerate such an unreliable and poorly-manufactured product and could not devote yet more of my valuable time to dealing with yet more service calls. They have declined to agree to that.Today, I contacted Frigidaire/Electrolux in Misssauga and spoke to some creature whose English was barely understandable and who basically told me that the whole matter was one for Sears, not Electrolux. I found him obstructive, unhelpful and unworthy of a customer service position. There was no recognition that any of these issues were in any way the responsibility of Frigidaire/Electrolux as the manufacturer of the appliance! So, both Sears and Electrolux will now find that they are having to deal with a Scotsman who doesnt tolerate fools gladly, doesnt tolerate so-called customer service as appalling and unreasonable as this and doesnt tolerate being *** to.I am truly appalled at the obstructive, dishonest and unreasonable attitudes of both Sears and Electrolux and currently await a visit from a senior Sears technician, which is being arranged at my insistence. Neither Sears nor Electrolux give a *** for the fact that a customer has spent several thousand dollars on a major name product branded professional (suggesting superior quality and reliability) which is of unmerchantable and unsatisfactory quality. I wouldnt touch another Frigidaire/Electrolux appliance with a bargepole but this issue is far from over. Watch this space!

In October 2010, I purchased several Frigidaire Kitchen Appliances. The refrigerator makes a noise from time to time like a popping sound and the ice maker stop working months ago. The Electric Coil Top Range has one front burner that gets so hot. I have to change the drip pans every few weeks as they turn purple, gold and brown. Now there is a 2 inch burn mark under the drip pan and a pile of soot was found from the burner burning too hot. I am afraid a fire will start soon and I try to use the other burners. I wont be buying Frigidaire products in the future.

Had fridge for three years, broke 5 times. Two different repair places came to fix it. Fresno was bad, Bakersfield was even worse. Bakersfield tech was great but said Frigidaire has a policy that they have to try to fix it even if it cant be fixed, it would take three attempts to try to fix it. The receptionist lost our or forgot our appointments as she chuckled, but thats another review at a later time. Now Frigidaire said it would take 4 attempt to fix it. Same error code on fridge, same parts repaired on fridge 4 times. I have emails from first manager stating 3 times, now today they say 4. Kind of funny, the story keeps changing. Frigidaire claims until cost-prohibitive - it cost me 1500 plus extended warranty 500 plus 300 for food that went bad over a three-week period for each repair to be completed. So Im out 2300 now, not sure what they deem cost-prohibitive.

Horrible! I will never buy another Frigidaire Product again. I have a 27 microwave oven in wall unit. I purchased the unit in June of 2009. In September 2011, the unit went out completely. Both the microwave and the oven went out. After arguing with Frigidaire for a while, I was finally able to have them cover parts to repair the unit. I had A&E Service repair the unit. They came out a total of 6 times. The first time, the person assessed the problems and had no parts on his truck, so he could not repair the unit. After Frigidaire spent over $800 in parts to repair the unit and 6 visits from A&E, the unit was finally repaired 6 weeks later. Mind you, I was not able to use my microwave or oven for 6 weeks. I have a problem with a company manufacturing a product that breaks after 2 years of use. There was a time when appliances lasted 20+ years. I understand companies wanting to make more money, but to manufacture a product that breaks after 2 years is ridiculous. Let alone the fact that they want you to purchase the extended warranty for repair, but that still costs them money for parts, supplies, gas and the customers time in having to be available for the 4-hour window for them to come out.

We purchased a new dishwasher in late 2009, along with a new kitchen. Within months of our kitchen install, the doors started to peel and crack around the dishwasher. Our first thought was that there was an issue with the finish on the cabinets. Why didn’t we think that the dishwasher was to blame but the cabinet company that replaced the cabinets? Now in our new kitchen the same problem has been happening. This apparently is a well known design flaw. I contacted customer service and they would not even let me speak to a supervisor. Apparently, they do not care about satisfaction in the least. We’re just out $600 for a poorly designed dishwasher that has ruined 2 new kitchens.

18 months ago we purchased a Kenmore Laundry center, model 970L97422F0, that was made Frigidaire. The washer DOES NOT fill with enough water to do the cleaning. More often than not there are dry spots. We had the repairman out twice and his only solution for the problem was to add a pail of water before starting the machine, so to trick it to think that the weight was more. Also it is the nosiest washer we have ever owned!! It sounds like a cement mixer when it is running. Phone calls to Sears and Frigidaire go unanswered. The last email I sent to them, over two weeks ago, only received an automatic response saying someone would be back to me within 24 hours - you guessed it, they didnt reply.

I have a refrigerator with a freezer on top. I have banged my head on the edge or underneath the freezer door while it was open on several occasions. Last night, I banged my head so hard that I sustained a serious neck injury. I still have a headache and being treated by a doctor. This has never happened to me before with any other refrigerator/freezers. I will get rid of this refrigerator to prevent personal injury from happening again. I didnt want to spend the week leading up to Christmas in pain, but I am. Im very frustrated! I have had two whiplashes from car accidents and this mishap with my freezer door has only compounded the problem.

Got my money plus I have not had a mechanical issue in over six years. No freon problems. Runs great. No motor issues or electrical - just keeps working. I have another that has never had a problem for over ten years. Frigidaire builds a great school unit. You never need to worry about breakdowns or cooling problems. You get years of hassle free performance. Many of the co on the market just don't compare. Looks good. Fits well in my home. Nice color and overall look. Dials and digitals are well placed and lit. Easy to use and run. It is just a good looking addition to my home. When I picked my unit there were many options. I picked Frigidaire right away. I have not had any problems with my Frigidaire unit. It runs well and I have not had a problem with the motor or electrical in over six years. I have not lost or had to charge any Freon in the six plus years.

Purchased the Gallery series in 2012. Frigidaire replaced the refrigerator due to multiple issues with the ice maker. The replaced refrigerator now has issues with the ice maker. Called a repair service and they found that the refrigerator is rusting from the inside out showing me a big rust spot that is leaking on the back of my refrigerator. Obviously have a bigger issue than the ice maker. Repairman tried working with a Frigidaire technician sending pictures 2 times with no luck. I called customer service, they wont let me talk to the technician. Told me to call an approved Frigidaire repair service giving me contact info. One place wont return my calls and the other place wont come because they dont want to get involved because it is out of warranty. I dont think it is normal for your refrigerator to rust from the inside out. Seems like a $2,000 refrigerator (replaced in 2013) should last more than 5 years and it wouldnt be normal to rust from the inside out! What poor customer service. I am out of leads to pursue. Not to mention the microwave burned out and we need to replace the Frigidaire microwave too.

We just bought a stove, fridge, freezer and washer/dryer from Appliance Canada. The very first day that I used our new stove, the stovetop got scratched and the water that spilled on the stove went to a hard crust and will not come off. I called Appliance Canada for an exchange and was told that Frigidaire would not come to see the stove as this is cosmetic. I dont understand, I purchased a new stove and this should not happen after one or even 100 uses. Yes, it is cosmetic but why would I want a brand new stove with a ruined stove top. The stove, which I purchased 10 years ago looks better than the new stove. When I called Frigidaire, the customer service person (Michelle), was very rude and kept cutting me off. Again, she went off on it being cosmetic so it is not under warranty.I explained to her that the product was just bought and this happened after first use and got worse on second use. She again said that it is cosmetic and again I went on and said that they should back up their product. It is cosmetic but I have a ruined stove after 1st use and this should not happen with their product and if it does, they should look at it and fix the problem. Extremely upset.

I purchased a Frigidaire 22.2 cu. ft. side by side refrigerator from Best Buy. I have no real complaint with Best Buy or the refrigerator. My issue is with the Frigidaire Parts Department. I called them to obtain the correct part # for the water filter as the time to order light was on. The woman in the Parts Department gave me the part #. As I ordered the water filter from Best Buy. When it arrived I followed the instructions: remove and dispose of old water filter, install new water filter. After the old water filter was thrown away, I attempted to install the new one and it did not fit.I called the Frigidaire Parts Department and spoke with Ashley. I explained what had happened and asked that they comp me a water filter being that they gave me the wrong part # to begin with. Ashley explained to me that because I did not buy it from them they can not comp me the item. As well, as it is a special order item it will not be available for 10-14 days. This I found strange, because after I got the correct part # (hopefully) from Ashley, I ordered it from Amazon for next day delivery. HORRIBLE Customer Service.

Do not buy Frigidaire washing machine! I bought one just 6 months ago. I have had the repairman out here last month. Now, this month, he needs to come again! I cant return it to Lowe’s because they dont take exchanges, returns, or refund on major appliances! So I think I will also never buy another major appliance from Lowe’s and definitely not another Frigidaire product of any kind. The shocks went immediately! Now, once again, they need replacing! Sadly, I didnt get the extended warranty. I figured my last washer lasted 12 years and I never had a warranty on any of my other appliances, so I didnt need one this time. That was a big mistake because, unfortunately, Frigidaire doesnt stand well behind their appliances, and they dont stay working for long either!The customer service number that Lowe’s gives needs help too. They cant get scheduling correct, and their computers are down a lot. So, they say it needs to break 3 times on the same item to maybe get a replacement? For real? It is only 6 months old and I am on the second problem! Shame on Frigidaire and Lowe’s! Guess we better start shopping Home Depot. No more Lowe’s either!

I had my Frigidaire appliances installed 1.5 years ago. I bought the four-appliance deal for $1,700 after rebate. Just recently, my oven just stopped working from one day to the next. I literally used it once about 6 months ago. The control panel just went out. I thought it was off because of a power surge in the neighborhood. But I realized that if that was the case, the clock would have turned back on eventually by itself. But it never did. The gas burners work fine. When I called Frigidaire, they said, Sorry, youre no longer under warranty. I asked them to send a tech out at their expense since the stove was only 2.5 years old and this was obviously a defective appliance. They said no. Whats more upsetting is that I had just thrown out my old stove which I held on to for a while because I was worried about buying new appliances. And boy was I right. They just dont make anything like they used to. My old one was over 10 years old and it worked fine. Frigidaire has terrible quality and I would never purchase it again. Oh and my dishwasher doesnt work right either. Thats about $900 down the drain for those two items. Thanks, Frigidaire! Im not even going to bother trying to fix it. Maybe, I can sell it for parts.

We bought the set in 2011 and I sat down and read the book with the washer and dryer from cover to cover. My husband laughed at me but found out heavy clothes on the bottom, lighter clothes on the top, has a clean cycle you do once a month. Doesn't show on the panel of the washer but tells you in the book how to access it. Mine is in a basement and has never had a bad odor or any mechanical problem in 3 years. Uses very little water and clothes come out clean and smell great. I open the door when done and pull out the soap and bleach dispenser tray when not in use. My sister says her cleaning woman works for others and has had every front loader break down often. I maintain it's how we treat them. If you load them all carelessly, it makes them off balance and will cause damage. Will buy another set if these ever quit on me.

I bought Frigidaire oven in January 22, 2018 and exactly in January 22, 2019 it was stopped working and called customer service. They were very rude and waited very very long time and they told me it’s not under warranty anymore. Then I called service and it needs now about $400 to change the board. Please do not buy their product. They are very bad.

I have sent this to Frigidaire twice now in two weeks with no call or reply. Their auto-reply states you will get a call back within 48 hours. We purchased some land and built a house on it in October of 2014. I went online and compared ratings for the 5 appliances we were going to put in our new house. Frigidaire was one of the few that had pretty solid ratings for all five appliances we needed. We had our builder work with his appliance company which was out of I think Tappahannock, Virginia. They ordered and installed all of them. The appliances we purchased are as follows: Dishwasher (Mod# FGID2474QF0A SN# KH41722641), Refrigerator (Mod# FFSS2614QS0 SN# 4A42730844), Cook Top Stove (Mod# FPEC3685H5A SN# 3535107151), Microwave (Mod# FGMV175QFA SN# KG42705552), Double Oven (Mod# FFET2725PSC SN# AF41601871).Here is a list of the issues to date. Microwave - before we could even use it the front door had issues and it had to be replaced. Refrigerator - this issue still exists and is the latest issue we have experienced. Ice Maker not getting water to the ice maker. I have changed the filter and worked with your support person and the issue still exists. Cook Top Stove - this was the biggest issue we had. Little Appliance came to our house at least 6 times for this unit. We went without a stove for 3 weeks or more one time and a week or two another time. After several attempts they finally replaced the whole unit. Dishwasher - The operator panel was just locking up intermittently and I think after two visits they replaced the board for this issue. Double Oven - this issue still exist as well. When the unit says it is preheated I believe it is the top over still is not as hot as the bottom oven. We were told to give it an extra 15 to 20 minutes after it says it is preheated. I would like a call back from a manager within Frigidaire to discuss these issues. Some additional Information - we have three people that use the products in this house all at the age of 48 and up. No kids.

I purchased the fridge a year ago June 2019. Within 2 weeks started freezing food. In one year I’ve called 6 times, they ignored 2 messages, they have replaced same part 3 times last time in June 2020. Within 2 weeks started freezing food again. Called told me I was out of warranty. I said no warranty was extended another 6 months. I got hung up on. Wrote review on Frigidaire website and they responded with this.... Hello, Thanks for bringing your concerns to our attention. We apologize for any matters you have experienced due to your refrigerator not working properly. We would love to make sure this matter is resolved. Be on the lookout for an email from us shortly.Bianca.... Now July 23 and no word! Fridge still freezing my food and they have refused to replace fridge! $2000+ dollars down the drain! Don’t buy Frigidaire crap made in Mexico!

Purchased $1700+ refrigerator in March 2016. July 2016: ice maker stopped working; repaired via Frigidaire warranty; worked approximately 2 days then broke again. This has been the pattern; a noise will start, the ice maker stops working, repair person comes out in a week, fixes, works for a little while then breaks again. So far the ice maker and seals have been replaced 6 times. The thermostat has been replaced once. The seals had to be replaced again as frost was forming in my refrigerator near the ice maker. A seal in the actual ice dispenser in door had to be replaced. It has been on and on. Lowes will do nothing. Frigidaire says as long as it can be repaired, they will repair it. So I buy a new refrigerator and I dont get what I paid for. I get, instead a refrigerator that breaks on average every 1.5 months. Phone call after phone call. Lowes response is that while its under Frigidaire warranty, they (Lowes) will do nothing.

I called customer service regarding my stove which was less than 3 years old. Spoke with them and they agreed to provide me with the parts. They did not send me the parts. I called them and they said I needed work order from their service provider which I did. After that they requested for bill of sale which I could find. They wasted my one whole month just to them to say they will not provide me the parts. What hurts so much was how rude and inconsiderate customer service was. Poor customer service and poor quality service. I regrets for buying all my appliances from them. Stove, microwave, dishwasher and fridge. Never recommend anyone for Frigidaire products.

Just a bit over a year old and the oven wont turn off after use. Had to reset household circuit breaker. The stove top seems to have a different grade than my last 2 flattop stove top... Extremely hard to clean.

I have had 2 brand new houses with Frigidaire appliances. The first set we chose, getting better than contractor-grade items, paying extra. The second house, we had no choice in brands, only color. Basically, we hate them. Both fridges have pooped out and needed fixing, and the first one was twice, going over a week without a fridge. Second one was covered by warranty, and ok so far (now 4 yrs). But many other problems - many broken door shelves - this last fridge, 4 times, as well as replacing the cheapo drawers, cracking several times at the corners. We started just Gorilla Gluing them and refuse to buy anymore.And now, out of nowhere, our stovetop cracked while I slid a pot across to another burner. No clue why. And aside from this, it is so hard to clean! My mother-in-law saw where it wouldn’t come clean and kept scrubbing it until she finally realized it was not burned on food, but actually scratches she was making deeper! The time it takes to clean right, with many steps, just makes me not even want to use it to begin with. And then there is the dishwasher - both that Ive owned have never cleaned right - the one we have now has to be cleaned out so often. The cheap dishwashers we had in apartments cleaned better than both of my Frigidaires have. Never will buy again!

Purchased in 2011 all Professional Series Appliances from Frigidaire in my new home: Refrigerator Model FPHB2099LF5 Ice Maker failed under extended services warranty and was replaced. Ice Maker replacement never really performed well and I had quality issues with its performance. The ice maker ultimately destroyed my refrigerator as it froze, caused leaking in the bottom of my freezer and literally iced through the REAR of the refrigerator causing it to Rust, build up ICE and leak, it cause water damage to my subfloor and my tile kitchen floor was destroyed. I got ZERO response from Frigidaire Product Managers on File ** after requesting something in writing on what caused this problem. The refrigerator literally ICE through the REAR and had a giant rust spot. Customer Service basically said product managers would not respond and put it back on the service technician who said theres no remediation. Its a defective product and poorly engineered in my opinion. All you get is its out of Warranty!3 days earlier I tossed the Professional Series Dishwasher because it failed to start, some keypad buttons wouldnt work, the interior racks had all rusted through the coatings. The silverware holder had holes all over it. Ive Serviced my professional Series Microwave as its failed. Its working well now. My Professional Series double wall oven doesnt cook evenly when both oven are running. The bottom always takes longer to cook at the same temperature. I have problems with the racks falling in both ovens when putting 15-25 lb turkey or higher weight items on them. The top oven bottom looks like its buckling. The issue with the racks could be related if we did a self clean with the racks still in it. I cant see how a self clean would cause that much of an issue with the size shelves.

I’m posting my review to warn others. Frigidaire refused to post my review bc it may steer customers “away”. Ridiculous. My husband and I saved up for 10 years to do our kitchen remodel. We used the Frigidaire Pro Line for all of our appliances. I have never been more disappointed with a refrigerator. I chose this model because of the smudge proof finish. This is biggest mistake we made for our entire renovation!This fridge accepts magnets and so naturally we excitedly hung up our children’s artwork. In less than two weeks (after removing the artwork to dust the fridge face) I discovered that the ENTIRE front of it was scratched with fine scratches from the magnets. I am just sick over this! Nowhere in the manual does it say NOT to use magnets on the surface. Since it accepted magnets in the first place, we assumed that was considered normal and acceptable use of the fridge. The magnets I used were brand new and not rough! The surface of this unit is ridiculously easy to scratch! Had I have known this fact, I would have NEVER chosen this fridge. It was a giant purchase for us and now I have to live with it ugly and ruined.Also, I’m now embarrassed to show people my new kitchen because of it. My kitchen looks like “new kitchen, but old fridge”. The worst part for me is I didn’t even get to enjoy having what I thought would be the refrigerator of my dreams. It was ruined before I even got a chance to enjoy it. And now I can’t even enjoy my kitchen remodel that we waited years for, YEARS!Please do not waste your money like we did. Buy a regular stainless steel refrigerator instead and just get used to wiping off fingerprints, because at least they come off! My previous regular stainless steel fridge was over 10 years old and barely had a scratch on it. In comparison this expensive “pro” fridge can’t even operate in the simplest of function, to hold up a calendar and children’s artwork on the front of it, without becoming damaged.

I bought a Frigidaire front load washer, and have had problems right from the start, so we had gotten a extended warranty through Frigidaire, and have had problem after problem (serviced at least 7 times in 3 1/2 years), and told from a Manager at customer service Jennifer that not only will they not replace this lemon of a washer, but are not responsible for the horrible service men they send out to my home, the first one General key Stone tried to lie and say it was something I put in my washer causing the problem to the company, but told me different, and found out from another service man that he just lied cause it was a hard to get to piece he had to replace, and then that service man who came back several times hit a valve and caused my basement to somewhat flood with this rusted water from a old pipe that was not being used, and brand new towels were ruined, along with a throw rug. You also have to wait for the servicemen to come, (and take off from work these days, and pay for wash to be cleaned while waiting), and then wait at least a week or 2 or 3 for the parts, and then another week for the repair Apt. This company is of no help. Do not buy anything from Frigidaire including any service contract. Youre better off just buying a new machine from a good company like Whirlpool. Will never purchase anything from Frigidaire again.

When I went to turn the oven on using the control panel it pushed away from the stove as if the glue stopped working - it later sparked and almost caught fire when I tried to turn the oven off. It should not have pulled away the way that it did and now the entire unit will not work. I took picutres and even called/chatted with Frigidaire and they were not able to help me. I requested they send someone to verify this was a defect and they wouldnt even do that. Very disappointed and will likely trash everything Frigidaire given their lack of service and assistance.

I purchased a Frigidaire refrigerator model #LFHG225ITF3 in May of 2019. In December the ice maker stopped working. I replaced the filter and an external line filter and it still didnt function so I called service. A young man all of 20 years old if that showed up and looked in the freezer. He then proceeded to make a phone call and made the repair by getting instructions by whomever he was speaking to. He said, OK its fixed and left. 24 hours later still no ice. I called the repair line again and demanded a different service company. The next company showed up and again a young man got on the phone with someone. He declared that the ice maker had to be replaced. By a diagnosis over the phone. That was 2 weeks ago. I just called service again and got a complete runaround. She called the company that was supposed to order the part and replace it and got their answering machine. When I told her I could have had the part in my hand in 24 hours if I had ordered it from Amazon she just kept repeating her script over and over. I told her I want a new refrigerator if the people that they have servicing their appliances cant even replace an ice maker. I cant have one, she said, because the unit has not been deemed unrepairable. So if I dont hear back within 24 hours she will send out a third company. To waste a third day of mine waiting for them to show up and potentially not fix the unit. This game, according to the representative, could go on and on until someone can fix it. Bottom line, be very worried about getting a problem solved by Frigidaire. I have never experienced such nonsense. They are subcontracting with the worst of the worst to service your expensive purchase. Buyer beware!

I bought a Frigidaire Dishwasher (Model: FDB4315LFC2) and a Frigidaire Smooth Top Range Oven (Model: FEFL79HCB) from Lowes in 2008. Now, in 2011, three years later, my Frigidaire Dishwasher is showing an Error Code ER and S and will not work. My Frigidaire Smooth Top Range Oven makes an unbelievably loud noise as the oven warms up. It also heats very unevenly and untrue to the temperature dialed in. I get boiling liquid on simmer. I also have stained glass on the inside of the oven door that cant be cleaned without taking apart the door.

I purchased new oven/microwave unit in 2008 that developed a problem last August turning on based on a door latch that malfunctions. I spent $234 to fix with Frigidaire authorized service company, who told me it was a simple problem but expensive because you had to remove the entire wall unit to access. 4 months later I am having the same problem. Repair warranty was only 90 days. Fix will cost the same again. So I called Frigidaire’s customer service twice but they cannot help. I wrote office of their president who returned call very quickly but cannot offer any help. The only solution that was offered was that I should have purchased the extended warranty in the beginning. I am left with only two options. Spend $234 again to fix problem which only lasted 4 months the first time, or purchase a new unit. Original unit cost just under $1600. It seems there is a defect on this unit, but I am the one who is left out in the cold.

I am very upset that I did not do my homework before I purchased my new kitchen. In 2007, we had a fire in our home and had to have all of our appliances replaced. I did not have a lot of time to do online research because we were busy working at our home trying to get moved back in, so now I am paying the price. The range keeps blowing the electronic board and thermosensor from overheating (which wouldnt you expect a range top to get hot), even though I had the recall done, which was supposed to correct the issue. I am very upset about Frigidaire not recalling their faulty products, as I am sure they know that they have a design issue in these ranges.I just hope that consumers research complaints about Frigidaire because they will see how poorly made their appliances are. As everyone else has said, SHAME ON YOU FRIGIDAIRE. It is sad to see expensive appliance products made in the USA that are of such low quality that you have to replace them in just a few years. Consumers be wary of anything that Frigidaire makes.

We bought a dishwasher and refrigerator 6 months ago at Lowes. Neither has worked well since we bought them. The dishwasher is on its second repair and I have waited for 2 weeks to get it repaired AGAIN. The refrigerator freezes the food and even when we turn it down it still did it. The ice maker sucks! The ice gets stuck and then we have to clean it out and ice goes everywhere. This happens every couple days. So frustrating!! Neither Lowes or Frigidaire will take them back. DO NOT BUY FRIGIDAIRE!!! Very cheaply built and now Im stuck with these appliances that I dont want. I should have gone with Costco from the very beginning. Their customer service is always excellent. Its unfortunate that we did not read reviews before buying.

We bought a brand new freezer and after 10 months it stopped working and we lost hundreds of dollars worth of food. Frigidaire will not stand behind the unit and authorize a fix for the problem. I will never buy ANY Frigidaire product ever again.

So, when my old fridge died, I went to Lowes and found my Frigidaire side by side. I love it! The adjustable shelves in the freezer really help with odd sized objects. The basket in the freezer is great for all my frozen veggies too! And did you know that two of the shelves in the fridge side pull out so you can reach the items in the back more easily. The glass shelves always look so nice and clean and the inset shelves in both doors can be moved too! The built in water and ice maker is a lifesaver when you need a drink! Crushed ice from the dispenser makes a soda the perfect temperature. The Frigidaire Gallery is a really great bargain at only $1100. This should be your next Fridge!

I bought all Frigidaire appliances when remodeling my kitchen in 2008. Our dishwasher- model number PLD4375RFC3- mysteriously started flashing error codes ER and s about 2 months ago. It would not run after flipping breaker, etc. I had a repair guy out to check and he said we needed to replace the mother board. $300 after, our dishwasher was working, until last week when the exact same error message started flashing. Frigidaire said that it was from a power failure, however no clocks or other appliances showed the our power had gone out. Their only suggestion was to call the repair guy back. They are very unhelpful and they seemed very unconcerned.

Ive owned my Frigidaire refrigerator for two years. Within that time I have had 7 repairs -- mainly to the ice maker. I finally had the ice maker disconnected as I had stopped it through the panel but the fan was still running and making wild noises. Even unplugged it is making wild noises. If this thing catches on fire, Frigidaire is going to have a huge lawsuit on their hands. By the way -- right after the last repair, the handle of the bottom freezer fell off.

Refrigerator model LGHK2336TF0 stopped working almost 1 month ago, with only 10 months of use. They are almost impossible to get service from them, they also insist that the warranty was expired, when is NOT. I had to fax them a copy of my receipt. Horrible experience, I ask for an RA# to change the fridge for another one and Valerie the manager immediately said, NO! You have to keep the same one. Unfortunately we bought a stove too and is extremely slow, it takes me a lot of more time to cook anything. Worst appliances and impossible service, stay away from them.

I purchased a built-in dishwasher, and I have run it a total of 6 times since my purchase. The problem is that it leaks. I have had service to my house for this issue 3 times so far and waiting for the next service call next week. I called the customer service department and they acted like its my fault this is happening. Maybe it is my fault and should just live with putting storage bin in the basement below the washer to catch the water. Perhaps legal action is my next option. Buyer beware!!! This could be in store for you.

Frigidaire gas range - One of the burners burns way too high and hot. The manual says it can be adjusted. I had 2 service calls for this issue. Both servicemen said it was by design and there was nothing wrong with it. What??? It does not have a low setting, I cannot use this burner and it is the largest one! Frigidaire uses a third party service, AE Factory Service in Texas. Im Im Maine, they have no idea who they are sending and they dont care. Also bought was a refrigerator, and the if maker is a nightmare. The service man said, I should never buy a refrigerator with an ice maker, they never work right. He didnt bother to try to fix it. Frigidaire does not care about their customers.

I purchased a new Frigidaire refrigerator less than 7 months ago. I spent $1200.00 at Home Depot on this fridge. My fridge started leaking and upon further investigation I found it was my freezer thawing out as the unit had faulted out and turned itself off. I called the number listed inside the fridge for service where I was told someone would need to come look at the fridge to determine what parts or service was needed. Then I was given the # of another distribution facility (not Home Depot) that serviced all of Frigidaire fridges. The soonest I could get service was 5 days out. I ask the friendly lady what in the world I was to do in the meantime as my wife had just been grocery shopping. She explained how I could fill up bags with ice to keep my groceries cool. 5 days later I was anticipating a service man at my house and when none showed up I was told Frigidaire took me off the list for the serviceman. Irate, I called Frigidaire to get some relief and was put on yet another list to be contacted in 2-3 business days once they could find another service provider.

Frigidaire is not standing behind their product. The control panel on our 6 year Frigidaire Professional Series double oven wall started blinking. We already replaced the control panel in 2013. We were incredulous. We called Frigidaire and were told, The blinking lights signified the control panel appeared to be broken. They advised us to have a certified repair man visit to be sure it was the control panel. We did ($80). It was; so we called them back and ordered it. They took our order. 18 days later we called. They said they did not have the part and had refunded our money. They never notified us.Today Frigidaire told me they discontinued the stove and have no parts available. I searched online and called local stores. No parts available for a 6 year old stove. They did not tell us this when they advised us to get the repair person. We expect a stove to last much more than 6 years and are very upset the control panel would malfunction twice in 6 years!!! They offered us nothing. We are very upset since Frigidaire was always a name we trusted. Never again.

We bought a Gallery Frigidaire refrigerator in May 2016, within a week we knew it was not working properly. After at least 10 service call by Judd & Black a local business our unit was finally replaced by Electrolux. Now 10 months later our new unit does not cool. We are beyond frustrated to say the least. How can a family be expected to take this amount of time off for the service calls and not to mention the amount of food that has been wasted. So here we are almost 2 weeks without a refrigerator AGAIN.

I purchased my electric range stove in July of 2019. On January 5th 2020 my stove sounded like a bomb going off. The glass exploded out the top burning my sons face and hair destroying my floor, burned my cabinets and destroyed my above range microwave. I have now been told that this is a normal issue and it is a user error because apparently to much heat or something accidentally boiling over can cause this to happen. I was told that you can find this in the user manual that if it gets to hot or something boils over it can do this. I have been searching this manual to find this B.S. of a statement with no such luck. Frigidaire has been the worst company to deal with and for them to tell us that to much heat on the stove and it exploding is a user error is beyond disgusting. I am thankful that my son was not hurt worse and my house did not burn down. I do not recommend Frigidaire to anyone.

I would caution anyone any one who is considering purchasing a Frigidaire product. We purchased a complete Frigidaire Gallery stainless steel set of appliances for our kitchen. In 10 months, we have had issues with every single appliance. It first started with our fridge. The compressor was bad right when we received it. Our appliance vendor replaced it. Afterwards, it also started leaking water on our hardwood floors in our newly built custom house and spoiled all of our groceries. We called Frigidaire to file a complaint and also asked for a food credit to replace the $700 Costco trip we had just put in there. The response was basically, We dont really care and we dont do food credits anymore - read line 22 of your warranty.”When our appliance vendor finally replaced the fridge (what a battle this was), they gave us a free upgrade to a Frigidaire Professional series. Days after delivery, the fridge leaked a ton of water on the floors again. The repairman came and discovered a bad water valve and repaired it. A couple of months later, our microwave started arching. Talk about a scary and dangerous situation. We had yet another repairman out and he fixed it. While fixing it, he shared with us the philosophy of many appliance companies. They basically make cheap stuff and it needs to be fixed often. It’s a sad realization after you spend thousands on appliances. Just recently, we have had our gas range have a gas valve go bad and then our dishwasher flooded our kitchen due to a bad gasket. I have had to fight with the appliance vendor to get them to take our appliances back and allow us to get another line of them. It has been extremely frustrating. I dont even want to see the Frigidaire logo at this point and will never buy anything from them again. I would caution anyone who is considering Frigidaire. I wouldnt take something of theirs even if it was free.

ATTENTION CONSUMERS!!!! DONT BUY!! This is an honest warning from one consumer to another! Don’t buy Frigidaire. They don’t last more than 7 years. I replaced my Kenmore fridge and that’s still making ice and water as we speak in the garage just fine. My fridge from Frigidaire cut out on me 3 times and parts were replaced 3 times at my expense and yet again broke down. My gas range seems to auto ghost mode on at 400 degrees or higher so now I have to keep that unplugged. My dryer was worked on several times and $100’s was poured into my dryer for parts and labor. The washer doesn’t spin the water out of clothes anymore. And now the dishwasher just generates random wash times while in a wash cycle.Frigidaire products are garbage and won’t last. I spoke to a corporate supervisor. And it was a slap to the face to offer me 20% off parts after explaining my situation and what has been going on since I purchased these products. All in all if you want cheap buy from Frigidaire. If you want to talked to like an idiot buy Frigidaire. Or if you truly listen to other consumers go elsewhere!!!

I would like to know how to pursue a complaint. The $625 Frigidaire dishwasher requires a new control/console which with labor is about half what I paid for the thing. The door handle is looser on the microwave every day I notice and soon will fall into the door according to other review. Had to replace motherboard in range while still under warranty. So how can we make their rip off cost them some money for a change?

I purchased a Frigidaire microwave on November 2018, October of 2019. The microwave rack caught on fire. I filed a claim with Frigidaire. They sent a technician to my home who never opened the panel. He sprayed it with spray paint changed the hook. The microwave now knocks the power out in my kitchen. I spoke to a corporate supervisor who sent another technician out who was very rude, stated he was not working behind another technician, he should have done the job right the first time and he left my home. I called the supervisor back, she sent another technician out. He opened the microwave, took pictures, referred back to his phone and it still doesn’t work. He stated it may have to be taken back to the shop. He left without the microwave. I called his office back and was told he ordered more parts which was not what he stated to me. I called the supervisor back and she stated that she would need to send another technician out. I explained how angry I am at this point. I feel that no one not even the corporate supervisor cared about me or my families safety are danger. And I will never purchase another Frigidaire product and I will be sharing my experience with everyone who I know and more. Anytime the corporate Supervisor told me to take the microwave back to Home Depot and they would have to take it back once they hear my frustration is said, not only did she lie she knew she was brushing me off. Still unresolved. Truly dissatisfied former customer.

Purchased a suite of Frigidaire products in May 1014 - fridge, range, microwave and dishwater. From the beginning I had problems with the fridge. The freezer frosted over and was icy. I called a repair company and was told the gasket had to be replaced (on a new fridge???) and had to be ordered. I waited a couple of weeks and after numerous calls was told the part (gasket) was on back order. What does that mean??? I was told to call Frigidaire and did so. What a runaround. They told me I would have to wait for the part which may be in Aug. 4th. Asked to speak to a supervisor who told me they could only give me a ETA on when it would be available and I would have to wait. Wait to fix a broken fridge that I only had a couple of months. I complained. I wanted it replaced and they said they DO NOT REPLACE only repair. They specified they were not refusing to fix, but I would have to wait for the part which would hopefully be in this year (exaggeration). This is deplorable conduct. I have to suffer with a broken freezer until the part becomes available. I never heard of such a ridiculous answer. I contacted my salesman and he is getting in touch with their rep. I have read so many complaints about this company that I think I will have to get rid of this fridge and take the loss. Frigidaire, you are on my you know what list.

We purchased Frigidaire Professional appliances just over 2 years ago - double oven, microwave/hood fan and warming drawer. My issues with the oven were recorded here some months ago. Eventually, after a lot of wrangling and dishonesty on the part of Sears, Sears was forced by me into a buyback and replacement. This last week, we found that the microwave had ceased to heat. So now, in order to preserve the product coordination of our kitchen, Im now forced to purchase a new unit. The failed one states on the label that it was only produced in December 2009. It was installed by me in May 2010 and has been used only to thaw out bread and for heating frozen peas and suchlike, never for cooking as such. I would estimate its use at no more that 15 minutes or so per week.So this time, Im paying for a 4-year extended warranty and will take great delight in calling Sears out at the first hint of any trouble with it. Frigidaires Professional range of appliances are complete and utter junk, inherently unreliable and not fit for their intended purposes. The reliability of them is appalling beyond belief. My advice to anyone and everyone: Dont buy anything with a Frigidaire label on it, youll regret it if you do.

Our side by side fridge and freezer is a Frigidaire Gallery and we were surprised at how little the fruit and veggie crispers are. The freezer had no water line filter, and the removal of the bottom drawer is super hard. The fridge is otherwise ample and I love how everything is easily within reach.

Electronic control to Frigidaire Dishwasher model PLDB998CCO, part 154445803 has been discontinued with no compatible parts listed. My dishwasher is 9 years old and needs an electronic control. I called Frigidaire who could offer no help or guidance. Now, I must replace a dishwasher because a company decided to stop making a necessary part. This should be considered criminal.

I purchased the stove on 4/19/2010 from Lowes. When baking a pizza, the inside glass door shattered into pieces. Frigidaire is only willing to pay for the part - not labor. I paid $1,700 for defective merchandise. I will never purchase another Frigidaire appliance. What a rip off. Shame on them for not standing behind the product.

We bought a full set of Frigidaire kitchen appliances in January 2017. Just short of a year after the purchase the microwave went out. It has been repaired 4 times in less than 2 years. Now the dishwasher is out. Control board has to be replaced for almost as much as we paid for the dishwasher. I would never buy another Frigidaire appliance nor would I recommend them to anyone.

Poor product and worse help from Frigidaire: New refrigerator. No ice. Replaced ice maker. No water. No ice after waiting two months for a parts. Angela ** and Sharon ** whom are difficult and don’t even return calls. Tried the president of Electrolux. Spoke with asst. Rita **. No return call. Hope people read this before buying any Electrolux or Frigidaire product. Started Sept 7 and still as of Nov 7 not repaired.

New stove and the smell that comes off of it goes in to the food that I am trying to cook in the oven... Have ran it through a clean but it still smells and smokes. NEVER buy a Frigidaire stove. If I cant get rid of the smell in one more cleaning I will need to scrap the stove and get a different brand. They dont care as when I called they just said, Yes, it will smell for a while because of the oil etc. in the stove. Not good... Your eyes burn when it runs a clean and there isnt anything in the oven. I am just running another clean to burn off the crap... But it doesnt seem to be working. UNHEALTHY.

Frigidaire oven model FFEF3048LSF - Bought new 3 threes ago. Had to replace circuit board because oven was not either getting hot enough or got too hot (would not maintain proper temperature). There were melted pieces of plastic attached to circuit board. We will never buy Frigidaire again.

We remodeled a year ago & I deeply regret not reading these reviews prior to buying the complete set of Frigidaire Gallery appliances. Refrigerator - French door - side by side: Ice maker has not worked properly since we have had the Refrigerator. Completely stopped making ice - technician has been out twice - extended delay time in getting parts. Noisiest Refrigerator we have ever had. Now the replacement water filter ($45) will not click into place & neither will the old one. Dishwasher: Again very noisy. Stays stuck in cycle - technician out twice. Doesnt clean as well as previous dishwashers. Serious quality issues. I will not buy Frigidaire products again.

First let me say that Frigidaire replaced my top mount refrigerator Freezer because it was a lemon. To sweeten the deal they sent me 2 new water filters. Water Filters last 6 months. Time has passed and it is time to change the water filter (6 months). I open the package to find the filters they sent me are the wrong ones. I call to explain that they sent the wrong filters. They explain that there is only a 90 day return policy. Why would I open an item before I needed it? Needless to say these babies are going up on eBay and I will purchase OEM filters. This is a policy they did not think out.

Poor design in freezer section. Cant put anything bigger than the ice maker, and one package, door bins fall off break easily, Shelves are not practical for everyday use. Milk can be placed in door bins and drawers can be adjusted. No light in freezer.

Both the bobs on my range and the handle on my microwave are wilting after only 6 months. The company did nothing to help replace during the warranty. They are both plastic and not high quality at all. I didn’t extend my warranty because of this:

This is about the safety Issue with Frigidaire/Electrolux June 2007 microwave/fan above stove unit. Quite some time ago, the door unit became loose and progressively worse. The problem is that the two door hinges have become broken loose. There are no screws holding the hinge. It is either a cold weld problem or the pressure fit (similar to a pop rivet) has let go. This I feel is a serious product design flaw.

Have had issue with Frigidaire gallery, food in the top compartment freezes! After many phone calls, numerous service calls, parts replaced, their solution is to move shelves around! Wasted way too much time trying to resolve this issue. I was actually told by someone on phone at some point that things do freeze on top shelf???? Would not recommend their appliances. Problem started under original warranty and I stupidly purchased another 2 yr contract. Waste of money.

I received a defective refrigerator (loud noise, ice maker doesn’t work, doors don’t line up correctly). Was on phone 45 minutes with customer service, got disconnected twice, had to go back through voicemail, re-enter all my information. What happened to this brand?

I purchased Frigidaire Gallery side-by-side refrigerator, stove and dishwasher. Within 9 months, both fridge and dishwasher needed repair. Food was lost from fridge freezing everything. I was not compensated for it. And it took over a week for service.

I self cleaned my Frigidaire range and the next day when I went to broil the element made a pop sound and sparks began to fly from the oven. The relay board shorted and the tech from Frigidaire wants 550 with parts and labor to fix this issue. Frigidaire wants no part of the problem and could care less about there consumer. My oven is like new. I live in a warm climate where we grill outdoors and barely use an oven. The expense is huge to put into an oven an whose to say it wont happen again.

My Frigidaire microwave is black and stainless. I love the contemporary look and this one goes well with that look and would also fit in with most styles. I have the one that goes over my stove, had it for over 5 years and it still works very well. I love the fact that I can use the timer and microwave at the same time. The price is in the medium range and the best part is it still looks like new. It is very durable, always functioned well and cleans very easily.

I made a purchase for an Affinity washing machine from Best Buy in Columbus Georgia on 1/29/2010. September of last year, after only 9 months of use of my washer, it broke, and had to be repaired. I was told at that time, that the piece required to fix my washer was very costly, and that my washer would have to be taken apart and reassembled. That part that needed to be replaced, I believe was something called, a drain pump. Because my washer broke within a year of purchase, it was, at this time, covered by warranty. October 14th of this year, 2011, my washer began to have the same problem it did the year prior. I called you all, and was told that the piece required to fix this problem, yet again, was very costly but that you all would cover the cost of the piece, and not the service fee, and repair fee, because I was no longer under warranty. This meant that I would be responsible for paying up to $270 to repairing it and $70 charge just to come out and assess the problem. Unfortunately, having a family of five that includes a service member and infant, I could not afford to pay over half the cost of what I paid for my washer, simply to have someone come out and fix the same issue, that I had a year earlier, less than 9 months after the date of purchase. I had to make a decision to either spend nearly $300, and risk having the same issue again, or purchase a new washer that I could rely on. I went with option number two, and spent money that we didnt have on a new more reliable washer. I am a very displeased customer, and have been greatly inconvenienced. I hope that you all can provide me with some type of solution so that I may continue to be a loyal Frigidaire customer.The only response i received was, we apologize that you had that issue with your appliance. Unfortunately, the parts concession to assist with the parts to repair the appliance, was the only way we could have assisted you with your appliance. We are unable to assist you any further.

Frigidaire only has a one year manufacturer warranty... they dont make items last very much longer. I purchased the refrigerator in Oct. 2016 and 3 years, 4 months later, the compressor went out. Seems like newer items arent made to last. Very sad how we have become a single use society with companies like this that charge too much for such little quality.

I read a lot of reviews before purchasing all new appliances for my kitchen.....Ive been a Frigidaire user in the past and loved the quality of the appliances. I was concerned about some comments on this site, so I investigated other sites and stores. I am extremely happy with the new smudge-proof stainless Professional Series appliances. With 9 grandchildren and a house at the beach these appliances take a beating. Ice maker is amazing....constant ice and quick too!..Range looks and works great...perfect temp rate. Dishwasher is quiet and cleans very well...I got the plastic tub as I always had a problem with wet tub and wet dishes with the stainless interior and I am happy with the choice. Finally, the micro....did have to have service out as soon as we installed...It was due to a loose interior part.....Fixed in 5 minutes by a very professional looking/acting repairman. So, I would recommend the Frigidaire products.....Price is great, products look stylish, and work very well. I did get extended warranty...just in case. Compared with my kids Sub Zero and GE Profile products.......I got the best deal!

Stove works exactly as describe. By have a built in air fryer it is one of a kind and contemporary to the culture of healthy eating. The stove looks great, and works effortlessly. The self cleaning oven performs as describe in the manual.

I am waiting on my 2nd service call. The dishwasher is 3 months old. It doesnt get the dishes clean. The 1st tech told me to run the sink faucet until the water was hot and only use a certain detergent. In all of the homes I have rented or owned I have never had to baby a dishwasher. I wish I had read the reviews. We are a family of 2 and almost always grill. This dishwasher cannot handle barely dirty dishes. I made a purchasing error.

I will never buy another Frigidaire product again! This brand is horrible with nothing short of cheaply made and no warranty! Major appliances should last years without any issues but not Frigidaire. This is a unit already replaced by Frigidaire now were experiencing the same ice maker issues! I advise anybody looking for a quality side by side refrigerator to look at better products and stay far away from Frigidaire!

My landlord purchased a Frigidaire refrigerator for me on August 2020. It stopped working in February 2021. After 5 repair visits and 3 months of no refrigerator, I contacted them myself and the customer service was condescending and useless. They seemed to think I should wait indefinitely for this to be fixed. Needless to say, I have had to replace it. I will never deal with this company again. Also, needless to say, the new one is not a Frigidaire.

I purchased all new appliances for our kitchen 3 years ago. We bought the professional series 2 door refrigerator with the bottom freezer, the professional dishwasher, the professional cooktop, the professional double oven and the gallery convection/microwave with the ventless hood.. We have had continual issues with the double oven model number fpet3077rfa. Initial install the motherboard and fans burned and almost caught our house on fire. Then we used the self cleaning mode a few months later and the upper oven had several failures and took over 2 months to get it properly repaired. Now both ovens do not cook food evenly. The back half will be burned and the front half will not be fully cooked.Two weeks ago our convection/microwave model number fgmv154clfa completely stopped working. It is not the breaker and there is power to the unit. We have called a service company but they are two weeks out before they can make it here. Our refrigerator is making strange noises and with all we have had to deal with it is overwhelming. We spent a lot of money getting what we thought was quality, top of the line appliances that would last us 10 years plus and they have been problems since day 1. We will not purchase Frigidaire products again.C.

I bought all Frigidaire Gallery appliances for my kitchen. Since then my refrigerator has broken at least 4. 1st was ice maker $150 then the whole motherboard $350. Now its the water inlet valve $150 and of course all this happens after the 1st year when the warranty expires. So the way I see it I paid for a new fridge in repair. Also bottom freezer door doesnt close right and is chipping away. Stay away from the P.O.S company. I contacted them to see about recalls and such all the recalls are for the model before it. This model has the same problems but no recalls. That is the biggest scheme. Stay away from this junk box.

I purchased the microwave in November 2017. The door was opening with a bit of difficulty but I thought it was normal. Later on, I had to try 3-4 times to open it once. On Feb. 12th I called and they send a repair service company. The repair man wrote down 2 possible reasons: the door per se was damaged or it looked like the bottom door bracket was bent. He said that hell order a new door. If the issue will continue after that, Frigidaire will have to replace the microwave since the bracket cant be replaced.I waited 6 weeks for the door for it was on the backorder. Finally, the repair company received the door but it was broken... I waited another week, until they got another one (from the batch that was now in the Frigidaires stock). He installed the door but the issue persisted. So he said hed call them the next day and ask for the microwave to be replaced. He (and unfortunately I) did not think to try the microwave after installing the door. After he left I called his company because the microwave did not run at all, even with a hard-to-open door. He arrived after a few days and found something else was wrong (besides the door), namely a door switch. He ordered it from Frigidaire and left. After another week he arrived with the switch and installed it. But the microwave still would not work. He decided it was the thermostat. (THIS IS NOT A JOKE) and ordered it. Meanwhile we got to June and I went on vacation. He got the thermostat and came over to install it on August 1st. But the microwave would not work at all. (STILL, NO JOKE). He went to his car to look for some loose pieces. He was hesitant to call the company to order something else (and WHAT? because he had no idea what it was.) I advised him to call a colleague and ask for his/her opinion. Eventually he left saying that he will call Frigidaire the next day. Two days later he arrived with a piece that he said he had gotten from another colleague, familiar with Frigidaire products.He installed it and the microwave started running, still with the initial bottom door bracket bent and the door closing and opening with difficulty. I reminded him that he would have to call Frigidaire and say that the initial issue couldnt be fixed. BUT... SURPRISE: he said that I should be happy that the microwave works now. He said that Frigidaire never replaces appliances and it is practically a lost cause. It was clear to me that he was not at ease, since the whole story would prove that he wasnt a stellar repair man either.I couldnt believe my ears. So I understand that I have two incompetent parties here: one supplying bad products, the other supplying bad service. And I am in between, unhappy and angry as hell. I called the Dial Appliance myself and asked the manager to call since the repair man, Ishmail wont do it. The manager, Eugene, mocked me for even thinking of a replacement. Why dont you try it yourself? And good luck with it, he said. I called Frigidaire and there is not live person answering at all. They have a message, the same message that I heard several times along 2-3 months: In an effort to better serve poi, our agents are currently participating in a company collaboration & training session. We apologize for this inconvenience. One might say that after so much training theyd get better at what they are doing...

Keeps losing refrigerant. I have had this freezer for 4 and 1/2 years, the tech just left. This is the 3rd time it has needed service, all for the same issue. It has taken 3 to 4 calls before its “fixed”, at least until next year. Once a year I have to call them, this is just ridiculous, cause they do not want to replace their product. I will not buy another appliance from Frigidaire. It’s sad because it was almost always a good company before Electrolux bought them. Thing is I have a 22 year old Electrolux vacuum that I love.

Frigidaire refrigerator model no. FRS6R35kso series 4A91311665. The Frigidaire refrigerator mentioned has broken down 2 in the last 6 years and now it worthless and I have to buy another frig. Guess which brand that I will NOT BE BUYING. Two DIFFERENT REPAIR PEOPLE HAVE TOLD ME THEY ARE NO LONGER THE COMPANY NOR PRODUCT they used to be known for. The word worthless has been used...I will never buy any of their products and I have gone on Facebook and told all my friends on what not to buy.

This is the worst purchase I have ever made in my life! Purchased a complete Frigidaire kitchen package (Fridge Model FGSS2635TD, oven, microwave, dishwasher) from Brandsmart USA in Miami, Florida to install in my brand new remodeled kitchen. It took over 2 months to arrive due to Covid. Brought the new black stainless steel appliances/smudge proof and what a mistake. The paint chips off all the appliances. Had to have the refrigerator door handles replaced because of chipping, other parts chipping as well. Had to purchase paint to apply every time it comes off and you see the silver stainless steel underneath. After only using the microwave for a couple of weeks it stopped working. Contacted Frigidaire to have a technician repair. It has been 2 months the technician has been out to the house 3 times and cant repair. Every time he comes there is a new issue and additional parts are needed, which take forever to arrive since everything is on backorder. This last time the tech advised I would need an entire front door to the microwave, the entire inside has practically been replaced and still doesnt work. Frigidaire customer service is horrible!! I have had to contact them over 10 times to no avail. One agent had the audacity to tell me they cant provide me with a new microwave and that they are losing money on me since they have to send the repair tech!! Like I said it would have been cheaper to send a new microwave!! If they would have manufactured a quality product this would not have happened. Unfortunately, I have to continue to wait since Im still paying for these appliances that cost over $4000.00. Praying that nothing else happens to the other appliances!! If I could give less than one star I would. Never again.!! Do NOT buy!! Grave disappointment from this company! Totally dissatisfied!

Have a $3000 + refrigerator that BOTH the crisper door fronts separated and are now unusable. First drawer broke at 18 month. Second drawer broke at 20 months. Just my wife and I, no kids banging them. They are cheaply made. Called customer service. Of course was told that it is out of warranty. One year. I tried to tell the rep that according to research this is common issue for this unit and that drawers have been replaced outside warranty. Was offered to buy another drawer that will break in 18 months. Got nowhere. Told him he left me no choice than to go on social media. Asked him to hold on so I could get some paper to write his name down. He hung up on me. Was transferred to the survey which conveniently could not hear my verbal answers or receive any keypad input so I could not leave a poor rating. They are not going to address ANY needs out of warranty for known defects with their product. Good luck.

We bought a new home in 09/13, we upgraded our appliance package to the tune of 1800.00 dollars above the amount allotted by the builder. We had nothing but problems with the appliances. Dishwasher, stove, and now the fridge. Yes I understand they are just over 5yrs old. But when we bought the appliances we made sure of the warranties on the units. typical warranty 1yr complete, 5yr compressor. Weve had to have the fridge serviced a couple times over the years, and Frigidaire {Electrolux} has been aware that there was a problem with the compressor. So fast forward a couple months, now the unit is completely off warranty. Low and behold they will not warranty the compressor. Sorry of which they have changed their warranties to now only be 1 yr for the complete fridges, no compressor warranties beyond the year. But they would gladly sell me a NEW compressor to the cost of 495.00 canadian, shipped. But I must have a Frigidaire approved installer put it in at the cost of 695.00, bringing the total repair to 1100.00 Well we decided to just scrap the fridge since the repair is so costly, and no guarantee it would last. So why not just buy a new Fridge from another manufacturer. Oh ya did I mention Samsung, Dayco and numerous other manufacturers have increased the warranty periods on their refrigerators. The last time I ever buy a Frigidaire or Electrolux product ever. Also I will make sure as many people know as possible that they do not stand behind their product.

My Frigidaire Electric Range is awesome! I love the fact that it's a smooth top and very easy to keep clean. Less work for me whooope!!! I would highly recommend my Frigidaire Range to everyone who loves to cook.

Purchased a new house in 2008 and decided to upgrade to some nice new stainless appliances. The company recommended Frigidaire. Poor decision. The stove threw sparks when the oven door was closed due to poor wiring under the glass top. The microwave was so loud, it had to be replaced immediately. Now when a cabinet door is closed, the microwave turns on by itself and you have to open the microwave door and close it to turn it off. The dishwasher is hard to close, its noisy, and the gaskets started falling off within a year. The refrigerator door shelves broke several times under normal use and the company refused to acknowledge issues with poor design, then denied sending us replacements. Now the temperature control actuator that opens and closes to let cold air in started clicking, then broke, and wont hold a temperature under 40.This is without a doubt the poorest quality appliance company EVER. I have a 15 year old GE Hotpoint refrigerator in the garage we use for extra food, milk and beverage storage, and have never had an issue with it. If I had the money to replace it all tomorrow, I would take every bit of this garbage, and deliver it right back to the front door of the company with a few choice words painted all over it.

Bought a refrigerator from Frigidaire, only had the product since June 5, 2019. Here it is July 26, 2019 and I find rust on the front doors of the product. I called and get told that “rust isn’t covered under warranty”, are you freaking kidding me!!!! Well, looks like I’ll never buy Frigidaire products again. By the way, since when does stainless steel rust in the first place???? Sounds like some shady BS going on..

I bought a Frigidaire fridge last January. It had a warped freezer door. After waiting for months with no part availability, I was extended a buyback letter. I filled it out and sent it back before the expiration date. I’ve been waiting for the refund since September and have never received it even though it is only supposed to take a few weeks to complete. I’ve made numerous phone calls, but just keep getting the runaround. In a few weeks, it will be a year that I’ve been dealing with this. It’s ridiculous and I cannot find anyone that will answer an email or help me resolve this. I had to pay more money out of pocket to have a working fridge.

This oven trips the dedicated circuit breaker each time a user opens the door during the cook cycle. Luckily, I have an extended service warranty. I have had a switch replaced 3 times now to get the oven going again. Frigidaire just told me they would not replace the unit because it has not been deemed non-repairable. I guess they would rather pay a $200 service call each time the switch needs replaced than replace a $270 item. Stoopid and poor customer service to boot from Frigidaire/Electrolux. I will never buy another Frigidaire product.

2015 we bought all new Frigidaire appliances. Very disappointed. Refrigerator back Iced up and rusted out. Frigidaires fix was to put a 1 and 1/4 thick foam on the back of the frig. Now the fridge sticks out even further from the wall, I wouldnt be able to see if it were iced over with the foam on the back, and the ice machine hasnt worked the same since the repair. Our double oven burns food on the edges. Frigidaire put one of the largest burners towards the back so that the heat from the burner melts the face of the control board. Had it replaced once already and it is melted again. Our Dishwasher wont work on all the setting. If we select Power wash, we end up with water all over the floor. We get constant power failures also. If I could give a zero rating I would. Im surprised this company hasnt been sued. Last I spoke to Frigidaire, I was told that they could help me find a service provider and that once I pot them to fix the issue, they could then offer me an extended warranty. Seriously???

My washing machine has not worked since early Nov. 2016. Frigidaire has sent two different repair companies. The first one gave up as they were not able to fix it, the second repair company has not been able to figure out whats wrong with it. They tried changing the computer first which did not fix the machine. 2nd they tried changing something with the door which also did not fix the machine. It has been a pattern of trying different things without success. The current repair company has told us that the machine is not repairable and has also told the Frigidaire, but Frigidaire technicians keep insisting on trying different things.Throughout all this, We have had a total of 5 visits from the repair companies. I had to miss 3 days of work because I have to be home when they go to the home. The second company was able to work on Saturdays, but Frigidaires technicians are not available on weekend so the repair person cant talk on the phone with them while they look at the machine. I have complained about their process without any success since we still dont have a machine that works. I have spoken with 3 supervisors and one manager and keep getting the same message that their technicians still want to try something else. So they shipped some cables supposedly next day delivery on the week of 12/13 so we set up an appointment on 12/20 for the repair company to show up. The cables never made it to the home so I canceled the appointment with the repair company.I spoke with Frigidaire and now the cables were going to be deliver on 12/31 so I set another appointment with the repair company on 1/3. The cables never arrived on 12/31 so I canceled another appointment. Now Frigidaire tells me that the cables will not be deliver until 1/6/17. By now we are on two months in with a machine that is supposed be new and does not worked. I was also told by one Frigidaires support technicians that their notes showed repairs done in 1/16/16 for a similar issue with the door, before I actually moved to the new condo, purchased the condo on 2/16/16 with all new appliances. Unfortunately they are all from Frigidaire and given my current experience with this company I will never purchase and will tell friends to not purchase from this company.This also means that when the cables actually get delivered I will have to miss a 4th day of work so that the repair person can see the machine. It has been a nightmare dealing with Frigidaire as they are very insensitive to their customers needs, they seem to not care for their customers as we are now two months in without a working machine. Thank you.

I purchase a Washer and Dryer in Dec-2008 with extended warranty from Sears. Last year Electrolux / Frigidaire sent me a letter to purchase an extended warranty for two years if I wish. I had call them and purchase the warranty. I called them in May-2016 to check my unit for noise. They sent a tech who says nothing wrong. Few days later I received a call from their Customer service to verify my SN since the one they have under contract is not matching. I did and sure enough they have a different serial number on the contract. Now they want to cancel the contract and have me purchase a new contract and pay for the service call. They also said that I should have verified the serial number on the new offer that came from their company and it is my mistake. A corporation like Frigidaire should be more organized and can fix this type of issues and not pointing to consumer. I spent more than 6 hours on the phone trying to work with multiple customer service Managers with no solution. It seems that they just want to steal your Money and not do any service.

I purchased a black stainless steels Frigidaire appliance package. 1 yr 5 mo ago 6 months into having these I’ve had to have my refrigerator fixed once. No water or ice was coming out. 7 months later it happened again. Now my dishwasher is leaking and making a knocking noise. The color finish is chipping off. I thought this was a good reputable brand so I didn’t buy the extended warranty but I was wrong! These appliances are junk! I would NOT recommend not even with buying the warranty. If it’s having problems this soon it will keep having problems.

Complete insulation breakdown; unit not repairable. After two hours and transferred numerous times, Natasha stated that DTE Energy (my service contract provider only) declared my refrigerator not repairable. I have no warranty w/ them, only service. Therefore, I want a fair settlement/compensation for a major rear wall insulation failure only after 3+ years of service. This is not a repairable part, it should never fail.

I am absolutely DISGUSTED with the treatment this company has given me. STAY AWAY FROM FRIGIDAIRE!!!! We got an in wall unit last year. They gave us a faulty unit that did not work straight from the box, and had to be replaced with a new one straight after buying it. Barely over a year later, in July, it stopped working again (was not blowing cold). I called Frigidaire for our warranty. They assigned an AC repair company to us. I called this AC professional to set an appointment. On the phone, keep in mind this guy has not seen our AC, our place, or has any idea what the issue is, and he immediately is saying we probably ** it up somehow and its our fault and there is probably nothing they will be able to do.... DUDE YOU HAVENT EVEN SEEN IT YET?!?!!?!? Super rude, condescending, and childish. He was supposed to come out one day, calls an hour into the absurd 8 hour time frame, and says that there are no other appointments in my area, and they are gonna come tomorrow instead. Really? Just because the drive is not worth it for you, you are gonna say eh ** it? Comes next day, and immediately tells me I am improperly dressed and I need to change because I was in shorts... my shorts covered everything important, and were completely appropriate. And even then, MY ** AC IS BROKEN IN JULY AND IM SWEATING LIKE CRAZY. How dare you judge me in my own home! After 2 minutes, he repeats everything he said on the phone, gives me no detailed explanation as to how we messed it up, tells me his signature line he used on the phone, you need to do your research, and leaves. Called my warranty company. The lady calls him to hear his side of the story, he talked over her, yelled at her, and hung up on her. She told me no matter what I did or didnt do, if the AC is malfunctioning, he was required to fix it because it was covered by our warranty. And she is immediately sent me a new company to work with, and said she will definitely be letting management know. Completely ridiculous. So now they send us a NEW guy. He was friendly, recognized the problem, and took the AC. His estimated time frame was 2 weeks. IT HAS BEEN 3 MONTHS!!!! It is almost halfway into fall at this point!!! Frigidaire has done NOTHING to speed up the process. I have been calling non stop. In OCTOBER they are just now telling me that my issue will not be fixed under warranty because the FIRST AC guy said my AC suffered abuse. I demanded the woman call the AC PEOPLE THAT HAVE MY AC!!!! I explained to the woman on the phone the first AC company is NOT even a legitimate company, and that he currently has multiple lawsuits for improper service on ACs. She checked with MY REAL AC company. They stated there was no such abuse or improper installment as stated. FRIGIDAIRE MAY THINK THEY CAN SCAM ME BUT NOT GOING TO HAPPEN. There is nothing I would want more than to get my money back.

We just bought a house that came with Frigidaire Gallery line refrigerator, and we werent sure what type water filters to buy. I called the 800 number listed on the filter housing to order more, thinking that would be the best way, to order straight from the company. In short, they sent the wrong type of filter. Their mistake, not mine, as they told me. Well... I was informed they would not refund my $86 for the incorrect order until 7 to 10 days after they had the first order picked up. It has now been almost a full MONTH and although they have had the filters in their warehouse for three weeks, I have yet to see the money returned to my credit card. Ive called repeatedly, and no one will do anything about it. They will do everything in their power to not transfer me to a manager. This is the Frigidaire/Electrolux policy on returns, and its horrible.Even the smallest Amazon retailer provides better customer service than this awful company. If youre thinking of buying a replacement part from them directly... DONT! If they make a mistake, youll be waiting a mighty long time to get your money back. I will absolutely never order from them again; and the whole experience has me thinking of a different brand when its time to replace our appliances.