my 15 mth old Grundig washing machine that looks brand new has stopped working, messaged Grundig, on their website, through facebook, they are not even acknowledging , tried phoning, they are not answering, fuming is not the word, how come they are still allowed to trade with such appalling service, turned machine on, went to do other things, thought the wash was over, went back opened the door clothes soaking wet, and machine full of water, it had only worked 4 mins as clock showed 1.11 from the 1 .15 timer, got the clothes out had to wash by hand, tried machine again, turned on, then started to fill with water and then stopped, had to bale the water out with jug, these machines are not cheap, and now have to buy another, because I NEED one, disgruntled OAP...

Had a problem with my washing machine not turning on still within warranty only 2 years old cost £600, i agree the phone number is a waste of time no one picked it up,the best option is via there web page or social media. After a few emails via there web page got a reply and a engineer was booked washing machine fixed in 2 days under warranty.

I am only giving 2 stars purely because of the engineers. I bought a washing machine and heat pump drier in March of 2020, this was purely based on the 5 year guarantee that was offered upon registration of the products which I thought was fantastic. In 2021 however, the washing machine started making a knocking sound. I was told the drain hose should be connected to the sink, the error codes removed and all would be fine, still made a sound, the cpu board was replaced, still made a noise, on the 3rd visit it was then found one of the shock absorbers has not been put on correctly in the factory, so on the 4th visit finally my washing machine was fixed. Fast forward to 2022, my tumble drier started making a strange sound, engineer came out and told me the compressor was knackered and I would need a whole new machine as they don't do a replacement part. After only 2 years this machine has to be disposed of which isn't very environmentally friendly. Anyway, after all that I have found that the model of my drier no longer exists as Grundig have discontinued it, on top of that they now only offer a 2 year guarantee on their large appliances with some exceptions none of which being the driers (I wonder why...) so I am waiting for a call to arrange a new drier to be delivered, but it begs the question of will they give me an extra year warranty as the whole point of my grundig purchase was the 5 year warranty, it's busted after 2 years and new products only offer 2 years. The only positive experience so far is the engineers who are nothing but helpful. The products themselves are very poor and I don't hold out much hope for my replacement either.

I am nearly 77 and have had quite a few washing machines over the years. I can honestly say that I absolutely love this 2 month old washing machine , It is easy to select and modify programmes, it is quiet.. I run mine programmed during the night as I am on the white cheap rate meter. It is easy to drain the water when finished with a handy little hose at the bottom. At this early stage I cannot fault it. The only thing I do miss is the 1600 spin. But hey, that's not the end of the world. It is the best washing machine I have ever bought. Just hope it stands the test of time for the higher than average price.

Early days yet but just bought a Grundig 10kg capacity washing machine at a great price from Curry's. So far very impressed especially with the 40c 40 min quick wash Seems to be a very quite well made machine...more than a match for the old Bosch that it replaced! Great delivery and collection service from Curry's.