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Thermador Accesorios
Thermador Accesorios

Thermador Reparación de electrodomésticos

Descubra los electrodomésticos de lujo Thermador que han revolucionado la forma en que vivimos y nos entretenemos con estufas, hornos de vapor y convección, refrigeración de columna y más.


Distancia Reparar

Thermador fabrica electrodomésticos en los que los propietarios confían. Sin embargo, incluso un electrodoméstico de confianza requiere un mantenimiento o reparación ocasional. Si necesita una reparación de electrodomésticos Thermador por parte de profesionales experimentados, su Ayudante de Electrodomésticos local puede ayudarle.

El horno Thermador no calienta
El encendedor es la pieza más comúnmente defectuosa para un horno que no calienta. El encendedor tiene dos funciones principales. En primer lugar, el encendedor toma corriente eléctrica a través de la válvula de seguridad del horno para abrirla. En segundo lugar, el encendedor se calienta lo suficiente como para brillar y encender el gas en el quemador del horno. Si el encendedor se debilita, no podrá abrir la válvula de seguridad correctamente. Si la válvula no se abre, el horno no se calentará. Para determinar si el encendedor está defectuoso, observe el encendedor cuando el horno está encendido. Si el encendedor brilla durante más de 90 segundos sin encender la llama de gas, esto indica que el encendedor es demasiado débil para abrir la válvula. Si el encendedor es débil, sustitúyalo. Si el encendedor no brilla en absoluto, utilice un multímetro para comprobar la continuidad del encendedor. Si el encendedor no tiene continuidad, sustitúyalo.

El horno Thermador no hornea uniformemente
Si el elemento de horneado está quemado, el horno sólo se calentará con el elemento de asado. Esto hará que el horno se caliente de forma desigual. Cuando el elemento de horneado se está calentando correctamente, se ilumina en rojo. Si el elemento no brilla en rojo, esto indica que el elemento no está calentando. A menudo, si el elemento se ha quemado, estará visiblemente dañado. Inspeccione el elemento de cocción en busca de agujeros o ampollas. Para determinar si el elemento de cocción se ha quemado, utilice un multímetro para comprobar la continuidad del elemento. Si el elemento de cocción no tiene continuidad, reemplácelo.

La parrilla del horno Thermador no funciona
El elemento de la parrilla puede haberse quemado. Cuando el elemento de asar se está calentando correctamente, se ilumina en rojo. Si el elemento no brilla en rojo, esto indica que el elemento no está calentando. A menudo, si el elemento se ha quemado, estará visiblemente dañado. Inspeccione el elemento de asado para ver si tiene agujeros o ampollas. Para determinar si la resistencia se ha quemado, utilice un multímetro para comprobar la continuidad de la resistencia. Si el elemento de asado no tiene continuidad, sustitúyalo.

La temperatura del horno Thermador no es precisa
Cuando el elemento de cocción se está calentando correctamente, brilla en rojo. Si el elemento no brilla en rojo, esto indica que el elemento no está calentando. A menudo, si la resistencia se ha quemado, estará visiblemente dañada. Inspeccione el elemento calefactor en busca de agujeros o ampollas. Para determinar si la resistencia se ha quemado, utilice un multímetro para comprobar la continuidad de la resistencia. Si el elemento de cocción no tiene continuidad, sustitúyalo.


Lavaplatos Reparar

Thermador fabrica electrodomésticos en los que los propietarios confían. Sin embargo, incluso un electrodoméstico de confianza requiere un mantenimiento o reparación ocasional. Si necesita una reparación de electrodomésticos Thermador por parte de profesionales experimentados, su Ayudante de Electrodomésticos local puede ayudarle.

El lavavajillas Thermador no drena
El impulsor de drenaje empuja el agua a través de la manguera de drenaje y hacia el triturador de basura o la línea de drenaje. Si el impulsor está roto, reemplácelo. La bomba de desagüe utiliza un impulsor para forzar el agua a través de la manguera de desagüe. Si el motor de la bomba de desagüe no funciona, el lavavajillas no desagua. Para determinar si la bomba de desagüe está defectuosa, compruebe la continuidad del motor de la bomba con un multímetro. Si el motor no tiene continuidad, o si recibe energía pero no funciona, reemplace la bomba de desagüe. Las bombas de desagüe no se pueden reparar - si la bomba de desagüe está defectuosa, debe reemplazarla.

Las fugas del lavavajillas Thermador
La válvula de entrada de agua se abre para permitir que el agua entre en el lavavajillas. Si la válvula de entrada de agua está atascada y abierta, el lavavajillas continuará llenándose de agua hasta que el lavavajillas gotee o se desborde. Si la válvula de entrada de agua está averiada, sustitúyala. Las válvulas de entrada de agua no se pueden reparar - si la válvula está defectuosa, debe reemplazarla.

Las luces del lavavajillas Thermador parpadean o se encienden
La resistencia calienta el agua hasta la temperatura de funcionamiento. Si el agua no alcanza la temperatura adecuada después de un tiempo determinado, una luz en el panel de control podría comenzar a parpadear. Para determinar si la resistencia se ha quemado, utilice un multímetro para comprobar su continuidad. Si la resistencia no tiene continuidad, sustitúyala.

Los botones del lavavajillas Thermador no funcionan
En primer lugar, confirme que la pantalla del lavavajillas funciona. Si la pantalla sigue funcionando, pruebe a pulsar algunos de los botones del panel táctil. Si algunos de los botones responden correctamente pero otros no, es probable que el panel táctil sea el culpable. (Algunos fabricantes venden el panel táctil por separado del panel de control. Otros fabricantes exigen que el panel táctil y el panel de control se compren juntos. Si no puede sustituir el panel táctil por separado, sustituya el panel táctil y el panel de control).

El lavavajillas Thermador no limpia
La válvula de entrada de agua se abre para permitir que el agua entre en el lavavajillas. Si la válvula está obstruida o defectuosa, el lavavajillas no recibirá suficiente agua para limpiar los platos correctamente. Si la válvula de entrada de agua está obstruida, reemplácela. No intente limpiar la válvula de entrada de agua - limpiar la válvula podría hacer más probable que falle.


Refrigerador Reparar

Thermador fabrica electrodomésticos en los que los propietarios confían. Sin embargo, incluso un electrodoméstico de confianza requiere un mantenimiento o reparación ocasional. Si necesita una reparación de electrodomésticos Thermador por parte de profesionales experimentados, su Ayudante de Electrodomésticos local puede ayudarle.

Los serpentines del condensador están sucios
Los serpentines del condensador suelen estar situados debajo del frigorífico. Disipan el calor cuando el refrigerante pasa a través de ellos. Si los serpentines del condensador están sucios, no disiparán el calor eficazmente. A medida que los residuos se acumulan en los serpentines, el frigorífico se vuelve menos eficiente, haciendo que el frigorífico trabaje más para enfriar. Si las bobinas están muy sucias, el frigorífico no podrá mantener la temperatura adecuada. Compruebe las bobinas del condensador para determinar si están sucias; si las bobinas del condensador están sucias, límpielas.

Motor del ventilador del condensador
El motor del ventilador del condensador extrae el aire a través de las bobinas del condensador y sobre el compresor. Si el motor del ventilador del condensador no funciona correctamente, el frigorífico no enfriará bien. Para determinar si el motor del ventilador está defectuoso, compruebe primero si las aspas del ventilador están obstruidas. A continuación, intente girar el aspa del motor del ventilador con la mano. Si el aspa no gira libremente, sustituya el motor del ventilador del condensador. Si no hay obstrucciones y el aspa del ventilador gira libremente, utilice un multímetro para comprobar la continuidad del motor del ventilador. Si el motor del ventilador del condensador no tiene continuidad, sustitúyalo.

Motor del ventilador del evaporador
El motor del ventilador del evaporador aspira el aire sobre los serpentines del evaporador (refrigeración) y lo hace circular por los compartimentos del frigorífico y del congelador. Algunos frigoríficos tienen más de un motor del ventilador del evaporador. En los frigoríficos con un solo evaporador, éste se encuentra en el compartimento del congelador. Si el ventilador del evaporador no funciona, no hará circular el aire frío hacia el compartimento del frigorífico. Si esto ocurre, el congelador puede seguir enfriándose, mientras que el frigorífico no se enfriará. Para determinar si el motor del ventilador del evaporador está defectuoso, intente girar el aspa del ventilador con la mano. Si el aspa del ventilador no gira libremente, sustituya el motor del ventilador. Además, si el motor es inusualmente ruidoso, sustitúyalo. Por último, si el motor no funciona en absoluto, utilice un multímetro para comprobar la continuidad de los devanados del motor. Si los devanados no tienen continuidad, sustituya el motor del ventilador del evaporador.

Compresor
El compresor es una bomba que comprime el refrigerante y lo hace circular por las bobinas del evaporador y del condensador. Si el compresor no funciona, el frigorífico no enfría. Sin embargo, esto no suele ocurrir. Antes de sustituir el compresor, compruebe primero todas las piezas que suelen estar defectuosas. Si ha determinado que todos los demás componentes funcionan correctamente, compruebe el compresor. Utilice un multímetro para comprobar la continuidad entre las clavijas eléctricas del lado del compresor. Si hay un circuito abierto, es probable que el compresor esté defectuoso. Si el compresor está defectuoso, debe ser sustituido por un técnico autorizado.

Placa de control principal
La placa de control principal puede estar defectuosa. Sin embargo, ésta casi nunca es la causa. Antes de sustituir la placa de control principal, compruebe todas las piezas que suelen estar defectuosas. Si ninguno de los otros componentes está defectuoso, considere la posibilidad de sustituir la placa de control principal.



Thermador Reparación de electrodomésticos

Thermador servicio de electrodomésticos

Thermador ayuda del aparato

Thermador asistencia de electrodomésticos

Thermador mantenimiento de electrodomésticos


Reseñas de productos:

¡Me encanta mi cocina de gas Thermador! Las comidas de todos los días se
¡Me encanta mi cocina de gas Thermador! Las comidas de todos los días se cocinan bien. Lo malo de ella es que es muy cara de mantener pero la calidad de la cocina es excelente. Tiene dos hornos y seis cocinas con una parrilla superior. Como es una cocina de gas, ahorro mucho en electricidad.
Publicado: February 13, 2021
Elyrosa of Miami, FL
Fuente: consumeraffairs.com

Got a lemon. Simple as that. Brand new $6,500.00 stove not functioning prop
Got a lemon. Simple as that. Brand new $6,500.00 stove not functioning properly, on broil or bake, intense amount of heat and smoke coming from stove after it is heated. I do have a good vent system and must have it on, otherwise I would have the alarm go off for all the smoke that builds up and seeps out of oven. After 2 technicians I am told the blower element needs to be replaced. Brand new stove and parts need to be replaced??? Unacceptable!!! Newly installed and after a few uses with manufacturing defects it should not be considered safe to use. Thermador is only willing to replace parts and not replace.
Publicado: July 17, 2015
Phyllis of Pittsburgh, PA
Fuente: consumeraffairs.com

We purchased this unit (Thermador Dual Fuel 30 Range - Model PD304BS/07) an
We purchased this unit (Thermador Dual Fuel 30 Range - Model PD304BS/07) and twice now the control mechanism/thermostat had been replaced, and two air switches and fans also. Thermador takes no responsibility for repair or replacement. We have spent over $1,000 repairing the oven and currently its not even working. Do not buy Thermador. They are terrible units with terrible customer service.
Publicado: October 22, 2012
Ann of Bellevue, ID
Fuente: consumeraffairs.com

Thermador Double Oven C302US - Re-did the kitchen about 10 years ago with h
Thermador Double Oven C302US - Re-did the kitchen about 10 years ago with high end appliances. The Thermador Double Oven had been giving beeping sounds the past year, but now a F24 error comes on and the touch panel stops working. Have to shut the breaker off to stop the beeping. Called Thermador for the part (Glass Touch Pad 00368774) and they said it is discontinued. Told to go search ebay. No one has it. An almost $4,000 oven is now useless.
Publicado: May 5, 2015
Henry of Yonkers, NY
Fuente: consumeraffairs.com

Model CM302 - Lovely double oven with all the bells and whistles. Shortly a
Model CM302 - Lovely double oven with all the bells and whistles. Shortly after purchase the oven would turn off during use for no apparent reason. Then after several minutes it would turn back on. As time passed it would turn off more frequently and stay off longer before turning back on. Sometimes we would push the control panel and it would turn back on. Finally it turned off and stayed off just as we were preparing Thanksgiving dinner. I have no plans on getting it serviced but if someone has had similar problems and has come up with an easy fix, I would like to know.
Publicado: December 8, 2014
James of Beltsville, MD
Fuente: consumeraffairs.com

I purchased more than $20,000 worth of Thermador appliances in 2007 for a w
I purchased more than $20,000 worth of Thermador appliances in 2007 for a whole kitchen remodel. Fortunately, I also purchased an extended warranty as well. The oven was installed in June 2007. The first problem within the first week was when the ignitor for large oven was not working properly, and nearly made the oven explode. Since that time, I have had over 10 service calls for the same problem. The large and small ovens are not working, and the x-lo burners are not working, or not cycling off and on as well. I have had ignitors replaced, and control boards replaced, numerous times (ignitor gap adjustments, etc.), all to no avail. It works for two or three months, then stops working altogether. This was my third ruined Thanksgiving dinner. I told Maytag (the extended warranty company) that I wanted a replacement oven. They pretty much laughed at me. Unless the same item has been replaced three times within a calendar year, they will not replace it,and theyll only fix it. At this point, after reading all of these complaints, I dont think it would do me much good to get a new one, because they apparently only make junk, which will obviously not work anyway. Not what I had hoped for, out of an $8,000.00 stove. I placed a complaint with the BBB, but there were already four on there that had not been responded to by Thermador. What a surprise. I can not believe that this company is getting away with this. Isnt there a law against knowingly selling faulty equipment? Buyers beware! Now, I am stuck with an oven that cost as much as a used car, and I will have to continue to pay for an extended warranty, just so I dont get stuck with the bi-monthly repair bills.
Publicado: December 2, 2011
D. of Murrieta, CA
Fuente: consumeraffairs.com

I purchased a $1,700 Thermador Dishwasher and it has stopped working after
I purchased a $1,700 Thermador Dishwasher and it has stopped working after 1 1/2 years. Labor rates quoted for repair is $99 for twenty minutes and $12.00 for each additional 12 minutes, basically $179 per hour. Also, I purchased a Thermador $6K range and have had to have service on it twice in 1 1/2 years. Thank goodness we purchased a five-year warranty. Never will I purchase another Thermador product.
Publicado: June 5, 2013
Terri of Costa Mesa, CA
Fuente: consumeraffairs.com

We purchased 2 Thermador gas ranges in 2005, one smaller wall unit and a la
We purchased 2 Thermador gas ranges in 2005, one smaller wall unit and a larger free standing 6 burner model PG3668s/05. I hardly have used the larger oven, only for holiday turkeys and meals in the past 12 years, as it has continually needed servicing! I am very disappointed in this model as it was expensive, and larger yet not at all efficient as I had hoped with larger meals. I wish we had purchased 2 of the SEC301 type wall units instead of this deluxe gas range. The problems we continually have had with this range are mostly concerning the heat of the oven. It does not heat to the desired temperature! We have had North Town service this issue so many times, with the fan and the controls, and the starter, and it never seems to solve the heating up problem. Then the large door fell off! It is a heavy door and the hinges on one side broke. I have stopped trusting it to fully cook the food after half cooked casseroles and turkeys. I depend on the smaller unit for all my baking and cooking because of these issues. I trusted the Thermador brand and at first, was excited to have purchased this large, convection/gas range... however, the oven has been out of commission much more than it has been functioning! Repairs have cost us more than we have expected since the oven consistently doesnt heat up beyond 250 degrees, and the warranty for repairs is only 6 months! I will not purchase another large Thermador professional gas range again because of all the problems I have encountered with this model.
Publicado: June 28, 2017
Heather of Naperville, IL
Fuente: consumeraffairs.com

I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 20
I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part. I contacted Thermador the first time it broke and the best they could offer me was 10% off of the cost of the replacement part. I was busy at the time and was not able to write a proper letter to someone at Thermador, but I have to wonder if the results would have been much different. I have a Thermador stove as well that had a cooling fan motor ($300.00) repair just a little over a year and half after purchase. This one was out of warranty too. The stove cost $3,700.00. So I am, for obvious reasons, not a great fan of Thermador. I had two other repair calls on the stove to deal with a faulty ignitor, but they were thankfully covered by the initial warranty. I have never been a complainer, but it is hard for me to believe that I have just had bad luck with this companys products. I am a contractor by trade and like some of BSHs products. Bosch makes good tools and others that are not so good. At a certain price point though, my expectations go way up. Thermador looks nice and thats about the only nice thing I can say.
Publicado: May 2, 2012
Mark of Upper Arlington, OH
Fuente: consumeraffairs.com

I got so sick of it being fixed that I took out insurance with American Hom
I got so sick of it being fixed that I took out insurance with American Home Shield. Another disaster, it never kept the right temperature. The self cleaning was terrible, so now I said let me buy new ovens. When I went to buy new ovens, any brand they discontinued the size. Nobody was ever able to fix it so now I have one oven that barely works. Totally fed up.
Publicado: October 7, 2015
Susan of Oakhurst, NJ
Fuente: consumeraffairs.com

I have a 36” gas/gas convection oven. It’s almost 4 years old
I have a 36” gas/gas convection oven. It’s almost 4 years old. Bought it from ABT in Glenview Il. The bake setting never worked. I had service at least 4 times. I was told to get use to it. That’s how this oven works. If the oven is used for long time the temperature drops. I was told to do the biscuits test. When I send them the picture they told me that I used the wrong rack... Every time there was another excuse. PLEASE don’t get stuck with this oven. Customer service is terrible and their product even worse.
Publicado: January 28, 2019
Tammy of Glenview, IL
Fuente: consumeraffairs.com

Thermador Professional GAS range with Non-functioning grill is NOT supporte
Thermador Professional GAS range with Non-functioning grill is NOT supported by Thermador, nor do local-Detroit, Michigan, professional appliance repair people know how to repair nor source parts for this range. Speaking with Thermador design engineers in Calif. does NOT provide a solution to: Grill VALVE not functioning, Thermador does not offer a replacement valve, they do not manufacture the valves anymore. This is a $10,000 range. Thermador has told me to scrap this 6 foot wide stainless steel, double oven, 6 burner range and purchase a new one versus simply offering to REPAIR this unit. Do NOT buy Thermador, go commercial.
Publicado: January 30, 2021
Walter of Bloomfield Hills, MI
Fuente: consumeraffairs.com

We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had
We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had nothing but problems with the unit. The biggest being the big oven is undependable. I complained constantly that my food was not cooking properly and everyone thought I was nuts. When I start the oven, I can hear the gas come on, then it shuts off again immediately. Today, July 21st, 2014, after replacing parts in Feb. 2014, I have to call someone again because it is broken again. We average 2 service calls a year with parts and labor. This unit also has a design flaw. The electronics sit under one of the burners and if you have a boil over you are in trouble. I am so hugely disappointed in this product and would not recommend Thermador to anyone.
Publicado: July 21, 2014
Jeanette of Picayune, MS
Fuente: consumeraffairs.com

I would give zero stars if I could. Ive had the microwave oven combo - prof
I would give zero stars if I could. Ive had the microwave oven combo - professional series for less than a year. From day one, the tray inside the microwave unit squeaked as it rotated. The tech came three times to repair a faulty bolt before finally replacing it after three months. It has now been 7 months since we received a replacement microwave oven and as of this morning were suddenly unable to open the microwave oven door! Its been one thing after another.
Publicado: March 19, 2017
Jeni of Millbrae, CA
Fuente: consumeraffairs.com

Thermador Dual Supply Range - PD484GGEBS-4 burnerOur Thermador Oven stopped
Thermador Dual Supply Range - PD484GGEBS-4 burnerOur Thermador Oven stopped working (oven) due to what they called a control board short issue. Thermador has no record for this issue and we were routed to a local repair (Gourmet Appliances). This was after 4 years of use. The control board materials to replace it was about $800 and installation just over $1000.Now after 5 years after a normal cleaning mode, the oven switched to automatically release the door after cleaning and was stuck. We are really concerned over the quality of this product; a professional series product. I have saved the original control board if you wish to pursue. I also urge action against Thermador for their quality problems and lack of quality service.
Publicado: August 13, 2011
Joy of Fremont, CA
Fuente: consumeraffairs.com

Purchased new for $7500 and has been nothing but a nightmare since. Bake el
Purchased new for $7500 and has been nothing but a nightmare since. Bake element blew up 3 days after delivery. Control board shorted out 2 weeks after that. All of those 2 problems were manufactures warranted. Bake element has consistently burned out at least once every year since. All costing $128.00 each time. Less than 5 months ago the 2 fuses blew along with the bake element and the control board. That cost over $1200. Turned on the oven yesterday and the bake element blew up again with a loud electrical shorting noise. This time, the back side of the range caught on fire. I have burn damage to my hardwood flooring and wet plaster wall behind the stove. If I had been some regular consumer that did not have the knowledge on how to kill the power to the stove, it would have burned my house down. The stove is now a total loss. All of the wiring has burned up, along with considerable smoke damage to my home. I am thoroughly disgusted with Thermador. I plan to take civil action against Bosch, and file a class action lawsuit. This is a problem that has the potential to kill someone. Bosch and Thermador are fully aware of the problem and have chose to ignore it for many years. They will no longer ignore me. Please feel to free to respond to my posting if you desire to join the class action lawsuit.
Publicado: March 20, 2016
David of Eastpointe, MI
Fuente: consumeraffairs.com

Seven years ago we remodeled our kitchen. Sadly the only location we had fo
Seven years ago we remodeled our kitchen. Sadly the only location we had for a refrigerator was a wide, but shallow space. Our appliance contractor recommended this Thermador refrigerator Model # KBUDT4875E01, which cost over $14K! Recently the evaporator coil began leaking. We called the Thermador service department who referred us to a local repair company (Alltex Parker) in the DFW area. The service man told us our refrigerator was old, although is has a 12 year warranty. The good news is the $300.00 for parts was covered by our warranty. The bad news is the service call costs us $1500.00 for 4 hours to replace the coil! The service man informed us he sees many issues with Thermador appliances and it is not uncommon for these refrigerator coils to leak. He said he would be surprised if our refrigerator lasted the length of our warranty. This experience has taught me to do more appliance research upfront and to rely on customer reviews!
Publicado: May 2, 2015
Karen of Arlington , TX
Fuente: consumeraffairs.com

I bought a $4000 professional 36 oven/stove. The power outage just fried th
I bought a $4000 professional 36 oven/stove. The power outage just fried the circuit board. This was the only time a power outage has ever damaged anything we own. Their response was to call service department if power cycling for 15 minutes doesnt do anything. Then to talk to the power company about fixing the issue with power (like they can control weather). The part was probably $400 and the repair was for another $120-240. It could happen any time when there is a power outage.
Publicado: December 27, 2011
Steve of Western Springs, IL
Fuente: consumeraffairs.com

Class action lawsuit, baby! Ive owned a dual heat convection range for 6 ye
Class action lawsuit, baby! Ive owned a dual heat convection range for 6 years. Ive had the motherboard replaced twice. The convection motor would not stop running. It almost caused a fire. I’ve had both oven elements replaced. They are unreliable. The grill and griddle heat unevenly. The only item of this oven that has not been repaired is the burner. Enough of this **! How do you sue these crooks!? When I see their slick print ads I see red!
Publicado: November 7, 2012
Kathy of Arlington, TX
Fuente: consumeraffairs.com

I concur with the previous reviews of Thermador Ovens. Our ovens are 12 yea
I concur with the previous reviews of Thermador Ovens. Our ovens are 12 years old and they do make the parts that we need to make the ovens work. I did some homework and US companies do not have to make parts after 7 years. We are replacing our ovens with Miele ovens. It is a shame U.S. manufacturers treat their own with such ridiculous laws. I will never, ever purchase a Thermador appliance or product!!
Publicado: March 21, 2016
Edward of Cincinnati, OH
Fuente: consumeraffairs.com

Were on our second Thermador. The first one died several Thanksgivings ago,
Were on our second Thermador. The first one died several Thanksgivings ago, after several repairs in its first year. After much complaining to Thermador corporate, they agreed to sell us a new oven at a steep discount. I was sick of dealing with this thing, so I went for it. The discount was not steep enough, as now the new one isnt working either. The oven wont turn on. The fan comes on, we smell gas, but no heat (oh, and the light has been stuck on since a few weeks after purchase and the stove top burners have a habit of randomly firing the igniters, even when the stove is off). Absolute piece of crap! We were fooled by the neat looking speedometer thermometer, but you shouldnt be. These stoves suck, steer clear!
Publicado: April 7, 2012
Otis of Santa Cruz, CA
Fuente: consumeraffairs.com

Our home came w/a Thermador three piece microwave, warming drawer, and wall
Our home came w/a Thermador three piece microwave, warming drawer, and wall oven. The home is now 10 years old and the microwave has stopped working on the three piece unit. I was shocked to learn that you have to replace the entire unit for nearly $6,000 because they no longer make replacement parts. The rep on the phone was nice but explained that in order to keep up w/ technology they dont make replacement parts for things like microwaves. I guess when you buy a Thermador you should remember that it is unlikely you will get replacement parts and if you buy a three piece unit you will need to replace the entire thing if one component breaks. The rep seemed surprised that I would be upset about this... I guess they really only expect their products to last up to 10 years. That isnt very long for such an expensive high-end product. No more Thermadors for me or the new home I am building. Will call the appliance store and change my order stat!
Publicado: February 25, 2016
Daphne of Sarasota, FL
Fuente: consumeraffairs.com

Thermador CM302 - We loved this oven for 10 years, then it started beeping
Thermador CM302 - We loved this oven for 10 years, then it started beeping for no reason and shutting down. We replaced the control panel twice because it was overheating and burning out due to a design flaw in this oven. We figured out that the cooling fan controls were not programmed to stay on after the oven turned off so the hot oven was burning out the adjacent panel. We tried limping along for a few years by turning the oven on to 100 degrees with the cook timer set to turn off in two hours in order to help the oven cool. This worked for awhile until we needed to heat both ovens above 400 for Thanksgiving. The oven died completely with fifteen guests waiting for turkey. I give thanks that my BBQ wasnt made by Thermador, which has been extremely useless, not even willing to pay for a service call in the event that the repair person was unable to fix the oven. This is an irresponsible company. Once you are out of warranty they do not stand behind their appliances, even if the problem is a design flaw. We will be buying our next oven elsewhere.
Publicado: December 26, 2014
Craig of Sherman Oaks, CA
Fuente: consumeraffairs.com

We have a Thermador wall oven that is 5 years old. Have used the self clean
We have a Thermador wall oven that is 5 years old. Have used the self cleaning feature maybe on it, one or two times at most. We bought it through (Ferguson, in Fayetteville, GA., which they dont maintain records after a year). Anyway last week pressed the self cleaning button, and after it was done and the door unlocked, the total inside of the glass was shattered. I called client services at Ferguson, which the lady responded that shouldnt of happened. And told me to call Thermador and have it evaluated. Which they came out a week later, and it will cost $190.00 to fix. So again I wont be recommending their product to any of my clients in the future. Wolf or Viking here I come.
Publicado: January 23, 2017
Karen of New Port Richey, FL
Fuente: consumeraffairs.com

We purchased the 36 professional range, with 4 burners and griddle in the m
We purchased the 36 professional range, with 4 burners and griddle in the middle, about 2 years ago and are fairly content. But the reason for the 2 stars is that for nearly $10,000 we should be completely satisfied. The light inside went out within about a year, weve had a few issues with the bake function (which Thermador took care of), but have also been dealing with a loud noise in the back for about a year.Upon looking at the back, up top, right inside the vent area, its apparent that the sheet metal they used wasnt installed flat. So basically theres a bulge that rattles, since it doesnt sit flush, and they used far too few rivets to secure it. For this amount of money it just doesnt seem right. Dont even get me started on the dishwasher, if you dont pre-clean dishes very very thoroughly, it will start giving you problems. My last GE dishwasher, which was just a few hundred dollars, ran like a champ without a problem - ever.
Publicado: April 4, 2019
Chris of Pacifica, CA
Fuente: consumeraffairs.com

Where do I begin? The refrigerator, ice machine leaked and ruined my beauti
Where do I begin? The refrigerator, ice machine leaked and ruined my beautiful wood floors. The doors dont line up properly. The cook top on my stove needed repair. The clock on my oven stopped working and now the microwave sounds like there are loose parts in the machine. Nice looking appliances, but not worth the money! Do Not Purchase Thermador. There is better out there for the same money.
Publicado: March 6, 2015
Denise of Port Jefferson, NY
Fuente: consumeraffairs.com

We purchased Thermador double ovens for a brand new custom kitchen about 13
We purchased Thermador double ovens for a brand new custom kitchen about 13 yr ago. We called Eatontown appliance of Eatontown NJ for service since we purchased the ovens there. It was $100 service call to inform us 2 days later that they cant get the parts as Thermador no longer carries them. So I called Thermador itself and they were very polite but totally unapologetic. You might be able to get them for a parts store on Internet (did not work). So unless you plan to throw out your ovens if you have a or any Thermador product I recommend you buy some other product. Eatontown wasnt much help either unless you want new ovens. Definitely not from them.
Publicado: March 11, 2016
James of Sea Girt, NJ
Fuente: consumeraffairs.com

In the evening (a min of two hours after I finished cooking) my husband and
In the evening (a min of two hours after I finished cooking) my husband and I hear the range making a ticking sound and trying to re-ignite. When we examine the range we notice that all the knobs are turned off but the stove is obviously leaking gas. Our stove is less than a year old and when we call customer service to report this emergency - the soonest they will send a technician is in a weeks time!
Publicado: September 30, 2019
Tara of Mississauga, ON
Fuente: consumeraffairs.com

I purchased a complete set of Thermador appliances, double oven, microwave
I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.
Publicado: November 27, 2011
Wallace of Huntington Beach, CA
Fuente: consumeraffairs.com

We purchased Thermador thinking it was a high-end model. After 10 years, ov
We purchased Thermador thinking it was a high-end model. After 10 years, over the last 6 months our Cooktop and Convection oven (Model SC302TS) have gone bad. In both cases we have been told the replacement parts are no longer available. I would definitely not recommend Thermador products. When I spoke to their customer support, this seemed to be consistent with their strategy/philosophy, to not carry replacement parts for greater than 5-10 years.
Publicado: April 22, 2015
Chris of Montrose, CA
Fuente: consumeraffairs.com

We moved into our home in 2007. Previous owner had just redone kitchen, wen
We moved into our home in 2007. Previous owner had just redone kitchen, went high end on appliances not knowing they were going to have job transfer. Recently Thermador downdraft fan stopped working properly. Figured it was out of warranty by now, I took a look to see if it was a switch I could replace - discovered it had a circuit board. I was shocked to see that the circuit board had started to melt along with the wires leading to it. I called Thermador, said I knew it must be out of warranty by now - but it seemed like a defect in manufacturing or design flaw and a fire hazard. After many calls, Thermador reluctantly agreed to send someone at their expense to diagnose. The technician informed me it happens all the time.I maintain for the amount of money spent on this type of product one should expect it to last longer than five or six years, and of all the appliances I have ever owned, it is the only one that has ever had a part that melted and posed a fire hazard. Thermador refuses to make good - it is out of warranty and it is normal wear and tear. I recorded my last conversation with Thermador. The audio, as well as pictures of the melted circuit board and wires and a video of it sparking and smoking can be found on you tube under the user **. I now have a stove in the middle of the kitchen with no ventilation. I want others - who own one of these or are contemplating the purchase of one - to understand the risk and I would like the Thermador to remedy the situation. I have not yet explored whether I am limited to a Thermador brand based on the dimensions of the hole in the granite countertop.
Publicado: July 28, 2013
Bill of Denver, CO
Fuente: consumeraffairs.com

We paid a little over $25K for Thermador appliances and have had this equip
We paid a little over $25K for Thermador appliances and have had this equipment for almost three years. Our experience has been very poor. Given the price point, the equipment is unbelievably terrible. i.e. Our GE Profile appliances in our prior house had ZERO issues in 5 years and the equipment was 4 years old when we moved it. Thermadors customer support is difficult to reach. Theyre techs act like their is not a larger issue at hand even after youve called them 5 - 7 times over the same issue.1. Double Oven (digital version): The double oven is either too hot or too cold (weve called Thermador 5 - 7 times and every time they come out their techs say Our ovens are within tolerance if they are 25 degrees over or under the set temperature! Literally, the $400 Magic Chef oven/stove top that I grew up with had a more accurate and consistent oven temperature than the Thermador.2. Stove top and Fridge: These havent been so bad. The stove top had some issues with flames not burning even, which was resolved with new hardware. The fridge hinge wore into the plastic which was super annoying.3. Dishwasher: Three years into use, this dishwasher stopped working. Weve spend $500 in repairs and the non-Thermador tech said that Thermador appliances are known to have maintenance issues. Dishwasher will not run. First the pump stopped working, but it turned out there was a wire loose. Now we need a new electronic panel--Im throwing this thing out and buying a Miele or Asko.4. Customer Service: No joke there are times that Ive waited for 30 - 50 minutes to reach customer support. Thermador techs tend to be arrogant and believe their equipment is the best (which wouldnt be a big deal if Thermadors appliances backed up it).I would not recommend Thermador--youd be better off buyings anything/something cheap from Lowes or Home Depot.
Publicado: June 28, 2020
Russell of Grapevine, TX
Fuente: consumeraffairs.com

I was very disappointed with the dish washer, freezer and microwave. We bou
I was very disappointed with the dish washer, freezer and microwave. We bought all appliances from Thermador. The dishwasher is the worst. I had to get the microwave fixed 4x in 4 yrs. The Freezer, the Ice maker never work, they replaced parts still didnt work. Thermador was reluctant to replace or to fix. The dishwasher the cycle times are extremely long. I called Thermador and the customer rep came and told us that the company has not bothered to correct the. Do not buy dishwasher, freezer and microwave. I am using the Oven, the Stove and the wine cooler without problem.
Publicado: October 17, 2016
wudeneh of Edmond, OK
Fuente: consumeraffairs.com

Its the night before Thanksgiving and my Thermador oven has decided once ag
Its the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.
Publicado: November 24, 2011
Alice of Fairfax, CA
Fuente: consumeraffairs.com

Estamos realmente impresionados con nuestro nuevo lavavajillas. Está bien
Estamos realmente impresionados con nuestro nuevo lavavajillas. Está bien diseñado en muchos aspectos. Nuestro antiguo DW tenía una pequeña tercera rejilla superior, como ésta, pero la rejilla del antiguo era demasiado poco profunda para sostener cosas como nuestra espátula de la sartén y era bastante inútil. Este estante sostiene esos utensilios muy bien y tiene un super soporte de cubiertos incorporado, así que quitamos el soporte de cubiertos del estante inferior, lo que hace más espacio en el estante más bajo. Lo que me lleva a otra característica impresionante. ¡Este lavavajillas tiene capacidad para un montón de platos! Las ranuras están muy juntas, lo que me hizo preguntarme si había suficiente espacio para que los platos quedaran limpios, pero hace un gran trabajo de limpieza, aunque sigo su recomendación y NO enjuago mis platos. Si te preocupan los olores como a mí, cuando cierras la puerta, se cierra REALMENTE bien, por lo que los platos sucios no huelen en la cocina. Como nota final, el ciclo es rápido, y el secado de ahorro de energía por defecto funciona tan bien que incluso los fondos de mis tazas de café, que siempre solían tener una pequeña cantidad de agua que tenía que secar a mano, salen completamente secos.
Publicado: January 30, 2021
AngieBoyter
Fuente: BestBuy.com

Me encanta nuestro frigorĂ­fico congelador de 36 pulgadas de ancho. Muy bie
Me encanta nuestro frigorífico congelador de 36 pulgadas de ancho. Muy bien construido y pesado, el compresor es silencioso cuando funciona y el acabado exterior es excelente. El interior está bien iluminado y el almacenamiento en la puerta lateral está bien pensado. Pero debido a la profundidad, el tamaño interior se ve comprometido.
Publicado: May 8, 2018
Daniel of Lake Worth, FL
Fuente: consumeraffairs.com

In 1993 a 30 dual fuel RDSS30 was installed in a custom home. We bought the
In 1993 a 30 dual fuel RDSS30 was installed in a custom home. We bought the house in 1998. Within 2 years the front panel would start to blink. This turned into the panel shutting down. We were told back then that we could not get the computer panel. My husband just happened to find a floor model of the same stove so we purchased another RDSS30 not realizing this was a chronic problem with Thermador. Within a year the computer panel would start blinking then the oven would just randomly shut off. We never even used the self clean feature being afraid the extra heat would make it worse. Now it is to the point where the number are so dim you cannot see them unless you are in the dark. The oven will not heat beyond around 300. It shuts off without warning. How can a 5 year old $5000 stove not be able to be fixed? There are outside companies that offer the service to rebuild the boards. So why cant Thermador? I will tell you why. They do not give a damn.
Publicado: January 29, 2016
Michelle of Gardnerville, NV
Fuente: consumeraffairs.com

Purchased a stove, dishwasher and refrigerator a few years ago for my princ
Purchased a stove, dishwasher and refrigerator a few years ago for my principal residence. Do they look nice? Sure. It stops there. For my rental properties, they are too expensive to justify so I went with GE Profile. So far, all of my calls have been to repair the three Thermador products. No calls for the GE Profiles. Whats wrong with this picture???? Limited Warranty is for two years and most issues are after the two-year period. To top it off, Thermadors are only serviced by a few service companies who have you over a barrel. My advice would be to stay away from their products.
Publicado: May 13, 2014
J of Southampton, NY
Fuente: consumeraffairs.com

Found out Thermador doesnt make replacement parts for appliances over 7 yea
Found out Thermador doesnt make replacement parts for appliances over 7 years old. Self clean lock device isnt working and $160 service call to find this out. 13 year old range paid $2,600! I will NEVER recommend or purchase Thermador again. This range looks brand new. I ran the self clean twice a year. This is HORRIBLE customer service.
Publicado: August 1, 2014
Susan of Monument Beach, MA
Fuente: consumeraffairs.com

Our stove went hay wire after an electrical storm. The extra low burner con
Our stove went hay wire after an electrical storm. The extra low burner continually clicks on and off very loudly unless the power is disconnected to the stove entirely. After waiting weeks for a repair, it seems the manufacturers used epoxy to cement the stove top shut so it cant be opened to repair. This stove cost about $7,000 three years ago and it looks like we have to replace it entirely!!!
Publicado: June 13, 2013
Adele of Princeton, NJ
Fuente: consumeraffairs.com

When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave
When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a no service area for repairs. Trying to work with Thermador customer support to find an appliance service repair shop to service our under warranty products has been a nightmare! We only live a few miles from Hermann, MO but customer support has to negotiate a service rate with a repair shop and most shops wont comply. Unbelievable!! Thermador products are not worth the price you pay!! We thought buying a better brand name like Thermador would give us good quality for many years. Not so!! We even sent an email to CEO of Thermador with no solution. Our warranties will be up January 2021 and I have no idea how we will get service after that. Im sure we will have to reach deep in the pocket book for that! DONT BUY THERMADOR!
Publicado: December 9, 2020
Judy of Hermann, MO
Fuente: consumeraffairs.com

Since Thanksgiving Eve our 7 year old wall oven SDC302ZS has been showing e
Since Thanksgiving Eve our 7 year old wall oven SDC302ZS has been showing error codes and dying at all the inopportune times. I dont use the oven all that frequently, maybe twice a week, so its very disappointing to think it may be dying after 7 years of light usage. When it was working in the past, I was very satisfied with its options and convection performances. I would like to ask Michael who wrote a Dec. 24, 2014 review, where he purchased the electronic part that failed, since his description of what failed on his oven sounds exactly like what were going through. I cant afford a $500 repair bill for a $5 part, but think my handyman could handle the repair if I provide the part.
Publicado: January 3, 2015
Ruth of Phoenix, AZ
Fuente: consumeraffairs.com

Spend over $5000 on a fridge, spend several hundred to repair it and waste
Spend over $5000 on a fridge, spend several hundred to repair it and waste numerous hours waiting for servicing. Spend months dealing with them on the phone listening to the same scripted responses from different people (since they will not discuss anything with you via email) and finally be told that for a few thousand dollars more they will replace the unit. AVOID this company at all costs.
Publicado: June 15, 2018
David of East Rockaway, NY
Fuente: consumeraffairs.com

I bought all new kitchen appliances 3 1/2 years ago when my fridge died but
I bought all new kitchen appliances 3 1/2 years ago when my fridge died but wasnt ready to install the rest because of a kitchen remodel that was planned in the near future. Went to install last week and the oven knob broke the first time I turned on the oven. Called customer service and offered to provide pictures of new stove that anyone would understand has never been used and pictures of the box that is still on my porch and they said they would not help. I would hope a company that sells a 7500.00 stove would provide some help. I will look for a company next time that cared about what they sell. I will never buy another Thermador again and I would suggest you find a brand that cares about what they sell.
Publicado: November 14, 2018
Chester of Bradford, VT
Fuente: consumeraffairs.com

Cuando nuestro viejo horno Thermador se rindiĂł, miramos a Thermador y a ot
Cuando nuestro viejo horno Thermador se rindió, miramos a Thermador y a otras dos marcas de gama alta de la competencia. Elegir otro Thermador no fue una decisión difícil después de más de veinte años de gran experiencia con nuestro antiguo horno. Nos convenció la forma en que Thermador ha mejorado su ya hermosa cocina. La nueva función de cocción a fuego lento, en la que el quemador se apaga y se enciende automáticamente, es increíble.
Publicado: May 31, 2016
Thomas of Wauwatosa, WI
Fuente: consumeraffairs.com

We purchased a brand new Thermador Range based on the fact that weve owned
We purchased a brand new Thermador Range based on the fact that weve owned one in the past and loved it. Since we moved into our brand new house, the oven has not worked. They have sent a tech out four times to repair it and it has been three months and we still do not have a working oven. They have finally agreed to replace the oven but cant tell us when we will receive it. This company has horrible customer service and could not simply apologize and offer any sort of compensation for the inconvenience. We will never again purchase Thermador products based on their inadequate customer service skills. I finally spoke with a supervisor named Marie who said that she could send me a cutting board for my inconvenience. Do yourself a favor and purchase a Wolf Range rather than Thermador. We have a Subzero refrigerator and that company called to review how we like our fridge, what was our experience like and is there anything they could do to improve their service. Thats a company who truly cares and understands how to be successful. From now on I will only purchase Wolf/Subzero appliances.
Publicado: August 7, 2017
Debbie of Telluride, CO
Fuente: consumeraffairs.com

VERY similar story to others Ive read on the site. My 6000.00 stove had a b
VERY similar story to others Ive read on the site. My 6000.00 stove had a bad simmer switch which resulted in us turning off the breaker until the service dept. from THEIR DEALER could come out and fix it for 176.00 (Oh, the stove was 2 years, 3 months old so 3 months past the warranty)... now THERMADOR will not reimburse because we had it fixed before they could make a determination?! We also have the very expensive dishwasher that seems to have a hinge breaking after one year installed... very disappointing when you believe you are buying quality.
Publicado: September 2, 2013
Jen of Blue Ball, PA
Fuente: consumeraffairs.com

Paid over $2,000 for a Thermador Star Sapphire Dishwasher. The top rack sli
Paid over $2,000 for a Thermador Star Sapphire Dishwasher. The top rack slides had the welds fail and the top rack collapsed after three years of part-time use. The 800 number was only helpful in how to charge me for the parts. A disgraceful excuse for an appliance. Now that Bosch has purchased Gaggenau and owns Thermador they are using the same parts in each one and couldnt care less for customer satisfaction. Buy only Subzero and Wolf for refrigerator/oven. They care and will address an issue after warranty. For dishwashers Bosch also has an issue with pumps which all go in five years.
Publicado: April 16, 2017
Adam of Phoenix, MD
Fuente: consumeraffairs.com

It’s a horrible oven and the worst customer service - poor controls,
It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!
Publicado: November 15, 2012
Fred of New Rochelle, NY
Fuente: consumeraffairs.com

My Thermador double oven is not working after three visits and several repa
My Thermador double oven is not working after three visits and several repairs from an appliance company this past week. The temperature reaches 250 and then it turns off. The broilers do not ignite; the griddle does not work and et cetera. I have been told that this model has been very problematic, and after reading many of the dismayed comments from others, I am wondering what recourse the consumers have. The reports are terrible. This company is not reputable, and the consumers are being ripped off.
Publicado: July 28, 2011
Kathy of Los Angeles, CA
Fuente: consumeraffairs.com

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a sui
Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they havent been helpful to find a solution.The fridge suffers from a slow ice maker. After 24 hrs, the bin is only about two inches deep of ice. The motor was replaced, no success. Bosch told the techs to lower the temp from zero to -4. That didnt work either. The techs have asked for further help from a Bosch area rep on both issues but they havent been forthcoming. Ive also sought help from the store who sold us the appliances. They forwarded my video of the noise to Bosch personnel, but they havent responded either. My patience has run out. If Bosch was responsive and helpful with a solution, this review would be more positive.
Publicado: January 30, 2014
Steve of Atlanta, GA
Fuente: consumeraffairs.com

TO say I am disappointed in the Thermador Freezer and Fridge would be a und
TO say I am disappointed in the Thermador Freezer and Fridge would be a understatement. This is a unit that is supposed to be on the same quality level as Sub-Zero and Wolf.... IT IS NOT!! The freezer is 50% icemaker. Meaning that unlike any other, the freezer space is 50% consumed by the Icemaker unit. The ice maker unit is the poorest, worse functioning that I have ever experienced! It clogs most every time used. It produces ice at such a slow rate. Most days by 2 pm it is out of ice. The quality of this very expensive built in is below what you would expect from even a Kenmore, (by this I mean I have never experienced problems with any other past owned freezers) like the failures and design flaws of this overpriced poor performing unit. I have had the service department out 4 times in 11 months. Even the logo fell off the door within 6 months of installation! Stick with wolf or sub-zero. If budget minded... GE Monogram would easily be better that this Thermador.
Publicado: December 27, 2019
Bryan of Friendswood, TX
Fuente: consumeraffairs.com

We have repeated failures of the blower motors on our oven. If the oven sen
We have repeated failures of the blower motors on our oven. If the oven senses that either fan isnt spinning at nominal speed, the oven shuts down. Its a $500 bill every time one of the motors goes out ($300 service plus $200 for the part). The first went out barely a year after we bought the oven. The next went out later the same year. Barely a year later and one of the replacements is failing. Replacing the fan involves pulling the oven from the wall, no easy feat for the do-it-yourselfer.Note that sometimes a reset will work, at least temporarily. Thermador doesnt make the reset easy. You have to cut off power at the circuit breakers, turn power back on, then do the programming for date and time. Very frustrating if you have to do this several times hoping that fan will spin a bit faster on the next go around.
Publicado: February 8, 2019
Andy of Rancho Palos Verdes, CA
Fuente: consumeraffairs.com

This dishwasher has such a foul odor that you dont want to open it to put i
This dishwasher has such a foul odor that you dont want to open it to put in the dishes. We were away for three weeks so it was empty. We just got back home, opened up the dishwasher and it smells with nothing in it!!!! When we put our dishes in, theyre already rinsed off! I even soaked up the water that lays in the drain in the bottom of the dishwasher and made no difference. Thermador did replace it once for me with the same model and no difference. We had a plumber here and he said hook up was correct. Thermador rep came out and had no answer for the foul odor! What do we do? Were at a loss!
Publicado: September 1, 2014
Brenda of East Brunswick, NJ
Fuente: consumeraffairs.com

I don’t think I have ever written a review until now. I am just hear
I don’t think I have ever written a review until now. I am just heartbroken. We spent $30k on a Thermador appliance package two years ago and have had so many issues! I am an avid cook and baker and also teach cooking classes in my home kitchen. I was so excited to install these gorgeous appliances into my kitchen even though it was a huge sacrifice for our budget. We bought the 4 burner with electric griddle cooktop, the built-in fridge and freezer, the double ovens, dishwasher and range hood. Our kitchen is gorgeous but that’s where the excitement stops. We have had multiple repairman to our house to try and fix our appliances with no results. Our burners on the cooktop don’t get very hot so it takes over 20 minutes to boil a pot of water. I can not can or even sear meat on on my stovetop which is a huge letdown. I have had two repairman and the gas company all out to look at it and they are perplexed and say there is nothing wrong with the installation or the gas line, that’s just how the stove cooks. Meanwhile our crazy expensive freezer has stopped producing ice and water and is leaking from somewhere and completely ruining our hardwood floors we installed during our remodel. They are built-in so you can’t just pull them out and find the problem, you have to wait for a professional. I live near a big city and there are only 2 repair places in our area. We have been waiting for over a month and the problem is still not fixed. The part is on backorder so meanwhile, our floor continues to warp and is now sleeping into our cabinetry. I just want to cry. I had such high expectations for these beautiful appliances and to say we have been “let down” is a complete understatement. Please spare yourself the frustration and disappointment and look elsewhere for your professional appliances.
Publicado: October 23, 2020
Alissa of Brush Prairie, WA
Fuente: consumeraffairs.com

I have 2, 36 full size Thermador ovens that are 11 yrs old. I have already
I have 2, 36 full size Thermador ovens that are 11 yrs old. I have already replaced the control panel on each - a $400 part plus labor. Now one oven is not heating due to a bad bake element and sensor. I can replace the bake element but the $40 sensor is no longer available. Thermador tells me that my ovens are obsolete - just buy 2 new ovens!!! I have to spend $8000 because they will not make replacement parts. This is sooo wrong on every level - lets just trash the old ones in a landfill and keep the company making money off the unsuspecting consumer. NEVER BUY A THERMADOR!!!
Publicado: September 23, 2015
Anna of Charlotte, NC
Fuente: consumeraffairs.com

We purchased a top-of-the-line Thermador CM302 double oven in 2004; since t
We purchased a top-of-the-line Thermador CM302 double oven in 2004; since then, we have had to replace the Relay Board 3 times.The first time was covered under warranty, the second they paid for 10% of the part cost. We paid entirely for parts and labor after the 3rd failure. Now, it has failed again. Thermador Customer Service is unwilling to do anything about it; and to top it off, they tell me the relay board is no longer available. All they would do is give me the name of a company that might rebuild the board. No help as to who might remove and replace it for us, nor any support to get a new one. The oven wont operate properly - again. Their customer service associate was rude and arrogant. We own several Thermador, Bosch and Gaggenau products. NEVER AGAIN! I strongly suggest that anyone looking for premium appliances avoid EVERYTHING this company makes. Buy them at your own risk...
Publicado: November 8, 2017
Raymond of Grosse Pointe Shores, MI
Fuente: consumeraffairs.com

Our 9-month-old Thermador T36 fridge stopped making ice--the water filter h
Our 9-month-old Thermador T36 fridge stopped making ice--the water filter had expired. Now I have a choice of buying filters from Thermador for the rest of my life or bypassing the filter by buying a substitute filter--for $45 (plus shipping and handling, of course)!
Publicado: August 2, 2011
Robert of Palo Alto, CA
Fuente: consumeraffairs.com

My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old
My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old wall mirror. The black continues to spread and mar the meticulously maintained surface. It was not an easy decision to buy such an expensive appliance, but I had just remodeled my kitchen and love to cook; so, I splurged. Big mistake with Thermador. It was a process of over a month with continued correspondence. Finally, they agreed to replace the glass, but not to pay for the installation. How absurd! It was no fault of mine that they produced a defective cooktop. I already paid to have it installed when I purchased it! I guess I am keeping my fingers crossed that this one will not need to be replaced and installed again in another two years; furthermore, it took over a month to convince them to at least pay for the glass.I also purchased two Wolf ovens and a Liebherr refrigerator. I had problems with both of them as well, but unlike Thermador, their customer service departments were amazing. The warranties were out of coverage as well, but they stood behind their name and all was immediately replaced and installed at no charge! Stay away from Thermador!!!
Publicado: April 24, 2015
Marilynn of Naples , FL
Fuente: consumeraffairs.com

Multiple issues with a fridge, freezer and range. Spent close to $25,000 an
Multiple issues with a fridge, freezer and range. Spent close to $25,000 and not worth the money. They do provide a 2 year warranty and we had over 20 service calls between the 3 appliances. Theyre beautiful appliances but would never recommend Thermador and will never buy again. We have no faith in the products and were forced to buy an extended warranty that cost over $1,000.00 when the warranty expired. Youve been warned and hopefully you did you due diligence before buying these appliances - regretfully I did not.
Publicado: November 2, 2020
James of San Diego, CA
Fuente: consumeraffairs.com

We purchased a Thermador triple oven combination (model #semw302) in 2007 w
We purchased a Thermador triple oven combination (model #semw302) in 2007 when we built our home. Over the past 9 years weve had to have multiple repairs on the main oven. The door hinges have been replaced twice, the circuit board replaced once, the self cleaning function stopped working twice. Actually only worked for one self cleaning. Each time. Now we once again have to replace both the circuit board and the relay board on the oven. Great. After paying a service man $80 yesterday, we were told that Thermador has discontinued the circuit board that we need and it also needs to have the relay board replaced. Which I believe is somewhere around $225.It was suggested we try to find someone to rebuild our circuit board. Even after spending some considerable time searching the internet, I havent found anyone who can rebuild this particular circuit board. and this would probably cost over $200. Plus installation. I already have spent close to $1000 on repairs. The microwave and the warming drawer are both fine. Now it looks like we will have to throw out the whole triple combination unit since its one piece. We will NOT be looking to replace it with another Thermador. This may be the worst purchase weve ever made in 50 years of marriage. JUNK!
Publicado: December 3, 2016
candace of Okatie, SC
Fuente: consumeraffairs.com

The Thermador dishwasher was installed in the summer of 2012 (7 years ago).
The Thermador dishwasher was installed in the summer of 2012 (7 years ago). I have had to replace the computer as the lighting wasnt working (within 2 years). Shortly after replacing the same problem re-occurred. Now the dishwasher does not turn off and it runs and runs with no water. Thermador stated that I should get it serviced - no concern whatsoever that this product was costly to purchase and costly to repair. Thermador DWHD630IFM. No more products from Thermador.
Publicado: June 19, 2019
Carol of Bryn Mawr, PA
Fuente: consumeraffairs.com

48 range with steam oven and warming drawer - I purchased over $14,000 wort
48 range with steam oven and warming drawer - I purchased over $14,000 worth of Thermador appliances February of 2014. I was installed at the end March. The flame is high on all burners which means you cannot cook on low or simmer without your pot boiling. The oven also cooks unevenly, burns in back and not on front portion of oven. I was told I needed to let oven preheat. I do that thank you very much. I have had 2 separate repair companies out and the last was told the Thermador said everything was fine.I have since contacted Thermador again many time, they do not return calls or emails and will NOT allow you to speak to anyone in management. Im just told my case is in review. I was actually told (by email) by one customer service person that they were very very busy on Mondays and she could not call me. Im still waiting. NEVER BUY THERMADOR APPLIANCES or anything from Fergusons. Fergusons will tell you once it is installed it is out of their hands. How would I know it doesnt work without installing!
Publicado: June 12, 2014
TAMMI of Madison, GA
Fuente: consumeraffairs.com

We purchased both of these units. Thought we would not have to worry about
We purchased both of these units. Thought we would not have to worry about buying appliances for awhile...wrong!! The panel on the oven, even if you are cooking, turns off... starts beeping with a code f24. Thermador is fully aware of this problem. There is also a recall. If you try using the self-clean feature, the oven can catch fire. I did an online search for this oven. There is a recall -- An 800 number is listed on line for the owner to call. This is to set up a repairman to come out. This site claims they are open to take callers 24/7. I have heard a recorded message that has said, Thank you for calling, a customer service person will be with you shortly. I have heard this message 178 times as of this minute. As for the propane cook top, with the built in BBQ, the flames are so low, I stopped using the cook top, called out a repairman. He said, No way can I increase the flame size. Cost to me -- over $9,000.00, PLUS INSTALLATION. So, if you still want to purchase anything Thermador, you have a problem...it will be on you. You have been warned.
Publicado: February 15, 2015
Judy of Penn Valley Ca, CA
Fuente: consumeraffairs.com

After much research we purchased a higher end stove which at the time we pa
After much research we purchased a higher end stove which at the time we paid over $6000 for. We remodeled an old farmhouse and built the kitchen around the stove. Soon after we had it we had to have a few service calls but that was no big deal. Now only four of the burners work and we called out a Thermador service tech who informed us they no longer make parts to fix it. I called the Thermador factory and talked with customer service who also stated they no longer made parts and told us we were out of luck and the stove is 19 years old. That is unacceptable to me. The attitude I received was shameful. Just because an appliance is nineteen years old should not make it obsolete. I assure you I will never purchase any Thermador product in my lifetime and I will ensure any family member will NOT purchase one either. It is hard for me to believe that that just quit making parts and it is not only for my model either, it is for numerous models they misrepresented when they sold them.
Publicado: April 16, 2019
Rocco of Sunbury, OH
Fuente: consumeraffairs.com

First a little background. We own 2 homes and in them we have 3 Bosch dishw
First a little background. We own 2 homes and in them we have 3 Bosch dishwashers, 2 Thermador Cooktops and Thermador oven. All purchased new within the last 5 years. So with our one cooktop [$1,530 purchase price] one burner wasnt working and the burner cap had fallen down into the unit. We contacted the local AUTHORIZED Thermador repair center. They came out and said the end caps had fused on due to heat and the cooktop couldnt be taken off to do the repair. They said it would have be drilled out and a new cooktop installed. We then contacted where we had purchased it and they said this was a common problem with Thermador and suggested we contact them. We contacted Thermador and opened a claim. They asked us to get an invoice showing we purchased the cooktop new, verification of the diagnosis by their authorized repair center, and the new cooktop invoice and installation receipt.While I was gathering all of those invoices we received a call back saying they would not do anything to assist us because we hadnt contacted them to see if it could be repaired. In fact we had and contacted their repair center. We hadnt contacted while the problem had occurred. In fact we had and opened the claim the day the repair was being done. We even spoke with a supervisor [Vanessa] who simply said they do not help in these cases. If this is how they treat a customer who had purchased what we had [and all high end products] I cant imagine how they treat everyone else. There will be no Bosch or Thermador going back into our home.
Publicado: April 26, 2017
Steve of Ocean Isle Beach, NC
Fuente: consumeraffairs.com

Called Thermador when my very expensive microwave-convection ovens quit. Tw
Called Thermador when my very expensive microwave-convection ovens quit. Two company names provided, one out of business, other doesnt do Thermador anymore. Find one company an hour away, and they have one person who might get out in the next 2-4 weeks to see what the problem is. Asked customer service for service manual. They refuse to provide them. I CANNOT recommend Thermador to anyone. An appliance you cannot get service on is a waste of money.
Publicado: February 6, 2015
Patrea of Dewyrose, GA
Fuente: consumeraffairs.com

The overall performance was just as expected. It performed flawlessly. With
The overall performance was just as expected. It performed flawlessly. With its easy to use setup it was perfect for me and my family. There wasnt single thing on there that gave problems or had you questioning. Well for we paid for it its worth every penny we put down into it. I couldnt have been any more satisfied with it than I already am. I would recommend this brand to anyone and have already recommended to everyone I know. We have the stainless steel model with the side by side oven racks and double top cooking ranges and let me just say it looks absolutely stunning in my kitchen. Very sleek and modern look that would make any kitchen look spectacular. The overall size was just perfect for what I needed. Im able to cook multiple things at the same time without crowding my cook area. That goes for the oven and the ranges. If youre like me and have a big family and love to cook great food this is what youre looking for.
Publicado: September 26, 2016
Johnny of Little Rock, AR
Fuente: consumeraffairs.com

Tenemos nuestro frigorĂ­fico Thermador side-by-side personalizado desde que
Tenemos nuestro frigorífico Thermador side-by-side personalizado desde que remodelamos nuestra casa hace 9 años. Con sus gabinetes a juego, es una hermosa adición a nuestra cocina. Ha funcionado perfectamente desde su instalación y nunca ha necesitado una reparación. Estoy 100% satisfecho con él.
Publicado: February 26, 2021
June of Summit, NJ
Fuente: consumeraffairs.com

I purchased the Thermador appliance package that included the Sapphire dish
I purchased the Thermador appliance package that included the Sapphire dishwasher in 2020. Since day one we have had nothing but problems with the dishwasher. Dishwasher not drying- then after the first use we got an error code, then after the technician came to fix the issue, the floor display stopped working and the dishwasher drying cycle again failed. I had heard from friends that the Thermador dishwasher was no good and now I understand why.... How can a company peddle this garbage?I am requesting a new dishwasher as I don’t think it’s fair to have bought this lemon that never worked from the beginning. Am being told by the supplier- Ferguson’s that we must have 3 service calls before a new replacement can be considered. With Thanksgiving on the horizon I’m already fearful that it’s going to be a disaster. I always stood by Thermador products- but if this issue doesn’t resolve soon- this will be the last time I ever purchase one of their products.
Publicado: October 25, 2020
Katia of Houston, TX
Fuente: consumeraffairs.com

I purchased a Thermador gas range years ago for $5,000.00 new. Since I purc
I purchased a Thermador gas range years ago for $5,000.00 new. Since I purchased it has broken down at least 8 times. It was replaced new one 1 year after purchase because they could not fix it. The new one has broken down several times since replacement. The stove portion will not light. Thermador service fixed it recently, it lasted one day. Thermador service is the worst repair service out there. They do not care about their clients. They are rude. This range is a piece of crap. DONT BUY THERMADOR.
Publicado: December 3, 2015
Peter of Staten Island, NY
Fuente: consumeraffairs.com

I have had a dishwasher ordered since December. It is July and still no est
I have had a dishwasher ordered since December. It is July and still no estimated delivery date. The appliance store required that I prepay before I could order. This is just beyond ridiculous. I do not believe it could take this long to manufacture a dishwasher. My fear is that the company is collecting all this money and not delivering the goods with the idea that they will just go out of business and screw everybody out of their prepaid orders. My advice is to skip this company, and buy something else.
Publicado: June 28, 2021
David of Seattle, WA
Fuente: consumeraffairs.com

We had our kitchen completely renovated in 2007. We installed a complete sp
We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element explosion. Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional managers name and address on the Thermador website an hour earlier.
Publicado: April 17, 2012
Daniel of Andover, MA
Fuente: consumeraffairs.com

When I remodeled my kitchen, I opted for high end, expensive Thermador Appl
When I remodeled my kitchen, I opted for high end, expensive Thermador Appliances. My double oven needs to have the touchpad replaced. Part not available. Unbelievable. My appliance will have to go to the dump instead of being repaired. Now I need to purchase and install another oven. Thermador does not take care of their customers, DO NOT BUY THERMADOR PRODUCTS.
Publicado: November 2, 2016
Joyce of San Jose, CA
Fuente: consumeraffairs.com

Our Pro Grand Steam Range leaked from day one. It went through major repair
Our Pro Grand Steam Range leaked from day one. It went through major repairs and now the steam oven will not turn off. We have had major problems and Thermador refuses to replace. Repair is through the warranty is over a week away and we had to turn off the oven from the circuit breaker. Customer service has been awful!! Do not buy Thermador. Wolf/Sub zero is what I wished we went for. We paid $14,000 for this appliance and it had been a disaster.
Publicado: September 13, 2013
Wendy of Pacific Palisades, CA
Fuente: consumeraffairs.com

Purchased Thermador Professional Double Oven. After 3 visits by the service
Purchased Thermador Professional Double Oven. After 3 visits by the service department for error code issues, Thermador replaced the oven. The replacement oven started to develop intermittent issues …Not turning on, staying on even though settings where in off position error codes. Service came, and after spending time on phone with Thermador directly, his comment was “I have no idea what the problem is”. I am waiting to hear from Thermador what their next step is.
Publicado: November 16, 2021
Peter of Boynton Beach, FL
Fuente: consumeraffairs.com

It was a good size for me because I live alone, but if you have family memb
It was a good size for me because I live alone, but if you have family members I recommend a bigger one. However I found it useful and very spacious for my personal needs. It worked fine like any other freezer. The ice machine worked just fine as well and I never had any issues with it. Overall it was perfect for me. I do not care much for the way a freezer looks. The freezer though went perfectly with my kitchen and fit just right with the counter tops. I believe I paid a fair price for it. I also thought that for how long it lasted that it was worth the price and the time it took to install it.
Publicado: September 15, 2016
Rochelle of Birmingham, AL
Fuente: consumeraffairs.com

Was excited about getting a steam oven in April 2015. I like to bake bread.
Was excited about getting a steam oven in April 2015. I like to bake bread. Disappointed that top temp is 450 degrees F. Still, it makes nice (not great) bread. But really upset that the light bulb blows out because its glass enclosure has a seal made of crumbly black stuff that lets the steam right in. When I tried to order replacement gaskets, I was told I had to order the entire glass cover, as well. Rip-off! In this century, gaskets like this should last for Years!
Publicado: March 8, 2016
Steve of New Bern, NC
Fuente: consumeraffairs.com

I bought a Pro Series Thermador Dual Fuel 8 years ago. First off, I will sa
I bought a Pro Series Thermador Dual Fuel 8 years ago. First off, I will say I love the simmer burners. The best feature. However, everything else sucks about this range. The oven is awful, with inconsistent temps. Ive spent $2000 on repairs (3) and Christmas morning after I put breakfast brunch in the oven, it quit working. Ive had it with this piece of junk. I am only thankful that I did not pay the full price of $5800 when I bought it. If you need a high end range, get a Wolf. I am not spending another $800 for another repair on this thing.
Publicado: December 26, 2015
Jeff of St Paul, MN
Fuente: consumeraffairs.com

Thermador Professional Range - This product came with the house I purchased
Thermador Professional Range - This product came with the house I purchased. It is not self-cleaning. And the light bulb in the oven is almost impossible to change. No clocks or other desirable electronic features. All in all, I plan to get rid of this as soon as I can.
Publicado: November 18, 2012
William of Kansas City, MO
Fuente: consumeraffairs.com

The ovens were installed in August, 2019. On November 26, 2019, the ovens w
The ovens were installed in August, 2019. On November 26, 2019, the ovens would not turn off. I had 4 service calls related to that issue and failure of the ovens to preheat. The motherboard was replaced twice. I did not have ovens for Christmas or New Years. Thermador finally gave me new ovens after 8 weeks. The new ovens have a software issue according to Thermador and do not accurately show the preheat temperature of the ovens. The software fix timeframe is not yet known. Dont buy this oven.
Publicado: February 4, 2020
Marsha of Scarsdale, NY
Fuente: consumeraffairs.com

Bought all products (wall oven, range, refrigerator) from Best Buy. Sale it
Bought all products (wall oven, range, refrigerator) from Best Buy. Sale items packaged together. Biggest mistake of my life. Fridge did not work from get go. Got no response from either company until I hit their web pages and blasted them. Now, less than four years later, ice maker does not work. Over $500 to fix with a one year warranty. I do not need $500 worth of ice for one year. Wall oven: less than four years old. Close to $600 to replace heating board, again with only one year warranty. Range: sold to me not explaining it was for a center island. Didnt work. Shut down completely when turned on. Had to pull away from wall to get it to work. Ive seen several complaints similar to mine with products from Best Buy. I think we should start a class action lawsuit.
Publicado: March 28, 2016
Susan of Tenafly, NJ
Fuente: consumeraffairs.com

We remodeled our home of twenty-plus years and bought a 30 Thermador Pro Ha
We remodeled our home of twenty-plus years and bought a 30 Thermador Pro Harmony gas range. One of the first times we used the oven we accidentally spilled some liquid on the front of it with the oven door open - it shorted out a circuit board that should have been protected. This was fixed very quickly under warranty and had no further problems with it.Sold that house and bought another that needed a whole new kitchen. Bought a 36 Thermador Pro Harmony range and love it, no problems at all so far 1.5 years later. Along with that got the free dishwasher, Thermador though its made by Bosch, works beautifully, quiet. Also have the 36 Thermador French Door, bottom freezer refrigerator with NO in-door water or ice to keep things simple. Its gorgeous, with brilliant LED lighting and lots of storage. With it came the free range hood that is strong and has good lighting, easy to clean grease filters. To finish things off we purchased the Thermador drawer microwave which we were a little leery of, but have grown to love it. No more awkward reaching into a wall-mounted unit, we pluck everything out of the drawer! No turn-table but do not miss it.The 36 range has very flush grates making it easy to move pots around. The burners are very strong with great low simmer capabilities. The oven works well with roller bearing glides on the racks making them a breeze to pull in and out, even with the Thanksgiving turkey. Would definitely recommend Thermador to anyone, given our experience.
Publicado: January 15, 2014
Alan of Oakland, CA
Fuente: consumeraffairs.com

¡Tiene un tamaño perfecto! Puedes esconderlo si quieres y no ocupa mucho
¡Tiene un tamaño perfecto! Puedes esconderlo si quieres y no ocupa mucho espacio. No hace ruido y me encanta el diseño. El color es negro. Hace que mi cocina sea la mejor. El rendimiento es el mejor. Nunca deja de funcionar y siempre está frío. No deja caer agua. Es fácil de limpiar. Tiene mucho espacio, por lo que puede contener muchas cosas. El aspecto del producto es genial. Se ve muy bien y se adapta a la cocina. Nunca he estado más satisfecha en mi vida. Hace que mi cocina sea completa. Puedo recomendarlo a otras personas. Me alegra el día y no puedo creer que no lo haya hecho antes. Mi cocina ha mejorado mucho desde que la compré.
Publicado: September 20, 2016
Maryvonne of Uddevalla, Other
Fuente: consumeraffairs.com

We purchased the extended warranty for our Thermador range. The oven has s
We purchased the extended warranty for our Thermador range. The oven has stopped working on three separate occasions in the last 10 months. My contract clearly states that they will replace the item if it fails three times within a 12-month period (Lemon Policy). They are refusing to replace and are going to attempt to repair it again. The first time it went out (December), it was done for 6 weeks. Then, it went out again in March. And now it stopped working again 2 weeks ago.
Publicado: November 3, 2011
Christina of Monrovia, CA
Fuente: consumeraffairs.com

The worst service ever! My brand new range had a broken oven glass door and
The worst service ever! My brand new range had a broken oven glass door and wont heat up to correct temperature. Didnt show up at scheduled time or later that day. Needed to reschedule. Finally came back and technician didnt know how to fix oven temp problem but did install new glass door. As temp problem still existing another appointment made with a request to have a different tech. Although appointment confirmed morning service call no one showed up. Customer support department worthless as only a call desk. Has no way to communicate with technicians nor can provide a COI as required in most apartment buildings in NYC. I will never buy another Thermador product again!
Publicado: February 11, 2019
Carol of New York, NY
Fuente: consumeraffairs.com

Thermador built in double oven SC302TW - The control panel situated above t
Thermador built in double oven SC302TW - The control panel situated above the upper oven door failed within the first three years. We had it replaced for several hundred dollars. The second one went bad a year after that. The part was then discontinued. Same story as everyone else here. Bad bad bad.
Publicado: April 14, 2015
Gina of Montville, NJ
Fuente: consumeraffairs.com

Double oven purchased in 2007 (ME302ES/01). The cooling fan caused an error
Double oven purchased in 2007 (ME302ES/01). The cooling fan caused an error code E118. Thermador has no one in my area to fix it. They will not give me the information to correctly diagnose the issue. I paid a lot of money for this bucket and the Thermador National Parts Center (877-731-8081) marks up the price of the part to above retail. When confronted the sales person said, ** you, and hung up. I think Ill yank it out and you fill in the blank with your colorful mete-fore. I ordered a cooling fan from Bosh (800-944-2904) for $116.00 and will change it out once. Im thinking about a class action law suit if nothing is done.
Publicado: December 13, 2011
Michael of Eloy, AZ
Fuente: consumeraffairs.com

I bought an entire Thermador kitchen. The worst initial problem was that th
I bought an entire Thermador kitchen. The worst initial problem was that the range hood template was misdesigned, causing a huge hole to be cut in the wall and completely in the wrong location.Thermador service hung up the phone on us, refused to answer subsequent calls and refused to discuss or rectify the problem. The stovetop failed after the first 6 months. The double oven board burned out to the tune of $600 in the first year.Everything they make is pure junk. Buyer, beware: caveat emptor... Do yourself a favor and buy anything but Thermador. Its all overpriced **!
Publicado: August 6, 2011
Brill of Richmond, IL
Fuente: consumeraffairs.com

We built a new home in 2015 and installed a complete kitchen from Thermador
We built a new home in 2015 and installed a complete kitchen from Thermador. The range had problems immediately but the service department responded and it has not been a problem. The microwave failed after less than 5 years and there is no replacement that will work with the built in oven combo. Numerous calls, service visits and still the microwave does not work. I am punting and buying a Bosch.
Publicado: October 20, 2020
Darryl of Mooresville, NC
Fuente: consumeraffairs.com

Built a new home 5 years ago and paid the price to install Thermador major
Built a new home 5 years ago and paid the price to install Thermador major appliances. The oven failed twice during warranty and was out of service about 10% of the first year of operation. Most recently the main circuit board in the refrigerator failed. The fridge is 5 years old and Thermador doesnt make or keep any spare parts. My options are to try to find someone who can rebuild the board or buy a new refrigerator. We are trying to get the board repaired by a free lance computer jock. Well see how that goes. Dont buy Thermador.
Publicado: December 10, 2014
woodrow of Humble, TX
Fuente: consumeraffairs.com

I purchased a $6000 Thermador range, the leg covers were wrong size. I call
I purchased a $6000 Thermador range, the leg covers were wrong size. I called the non-existent customer service, after waits of 45 min or more I talked to the installation hotline which is actually an ignorant whose only purpose is to transfer the call customer service. Once with customer service, you realized they are as ignorant about their product as the previous person, they decide to send a technician who came to my house a week later and could not install the leg covers. Of course no follow up, so after several calls and long period of waiting on hold, Thermador finally said I had to buy new covers because the unit I bought was a floor model and they are not responsible for missing or wrong parts on floor models. Stay away from Thermador.
Publicado: October 9, 2018
Rafael of Miami, FL
Fuente: consumeraffairs.com

Spent a lot of money on a built in ref/freezer from Thermador. Now that sum
Spent a lot of money on a built in ref/freezer from Thermador. Now that summer is here I have come to learn the ice maker only makes between 100-125 ice cubes/24hr. I find myself running to buy more ice as everyone wants ice in their summer drinks. This was never an issue with the Whirlpool freezer I basically wore out after 20 years. ALWAYS had plenty of ice as the maker would make ice when the lever was down signaling low ice. If I had known this I probably would have bought something else... cheaper worked well. I called customer service and they said that this was the feature and nothing more could be done.
Publicado: June 27, 2016
Nancy of San Diego, CA
Fuente: consumeraffairs.com

Bought a new Thermador refrigerator from Ferguson’s in May 2014. Thi
Bought a new Thermador refrigerator from Ferguson’s in May 2014. This being Hawaii, had to wait for delivery. You learn patience in Hawaii, so I was ok with that. But I had to pay full price plus shipping upfront. Not too happy about that. Finally got the refrigerator installed in July 2014. Loved it. Didnt care that it was $10,000, since it worked great and ease of use. Icemaker was efficient and made plentiful ice. Then, in late October, the icemaker just stopped working. Only one repair shop would come to our side of the island (20 min drive). I had to wait a month for the appointment. Still, I have learned patience, so I waited. Repairman was great. He found that there was a factory defect - a short in the electrical wiring inside the wall of the freezer unit. Cant be repaired, so he called Thermador and told them (actually he insisted) that they needed to replace the refrigerator. He told me they would be contacting me. I wait another month. Today I get a call from Thermador (message on my phone) that they cannot replace the refrigerator, as they cannot be expected to ship it to Hawaii. WHAT?? They will give a credit for the unit to Ferguson’s. Excuse me? I paid for the refrigerator, I called for the repair. This does not bode well. Is this just another way of forcing me to pay for shipping and installation again? I dont really want to deal with Ferguson’s again, as once the sale is made, its like a personality change on the salesmen. This credit thing should be interesting..... I know Im screwed. Ah well, the refrigerator still works, as does the freezer. I just buy bags of ice at the grocery and dump them in the ice bin. A previous complainant mentioned a class action lawsuit. Im in. I anticipate a major run-around on this. Customer service is terrible and they dont back up their product. And everyone on this website paid a lot more than was needed for the appliance that has failed them.
Publicado: December 16, 2014
Barbara of Kailua, HI
Fuente: consumeraffairs.com

First time using the self-clean function on my Thermador oven. Within 20 mi
First time using the self-clean function on my Thermador oven. Within 20 minutes, the interior glass shattered. Contacted Thermador customer service - they are not nice people - and after presenting my problem to management, the best they can do is give me 50% off the parts. The internet is filled with customer complaints about Thermador products; especially the oven. Some have had fires using the self-clean function; others have had the interior glass shatter. Stay away from Thermador and their sister companies. They do not back up their products.
Publicado: June 8, 2016
Cynthia of Thibodaux, LA
Fuente: consumeraffairs.com

We have purchased a full range of new Thermador appliances from Howardâ&eur
We have purchased a full range of new Thermador appliances from Howard’s. We were instructed to make full payment for everything in July to ensure we get all our appliances in time for installation by end August. We are still waiting for our oven and microwave which we are told is on backorder for end October. They blame it on Thermador slow production. Why take our money if they can’t deliver? Calling Thermador to complain is the most horrific experience to go through. They keep you on hold for more than an hour and then cut you off. Twice!!! We have made a terrible mistake going with this brand, I can just imagine how their after sales experience is going to be if this is still pre-installation?!
Publicado: September 15, 2020
Annette of Laguna Niguel, CA
Fuente: consumeraffairs.com

We remodeled our kitchen and chose a Thermador stove. Four gas burners, an
We remodeled our kitchen and chose a Thermador stove. Four gas burners, an electric griddle in the middle and the oven. From the start there was a terrible odor like wires burning. The griddle never worked well. A couple months later nothing works except the gas burners!! Have had 5 visits from the appliance repair company in our area and 2 parts replaced, actually 3 as the first one didnt work. Very Very Very slow responses to our problem from this company. Wish we would have purchased a Wolf. Its almost time for snow in MN and the grill outside will not be as convenient. DO NOT PURCHASE THERMADOR, my opinion!
Publicado: October 7, 2020
Lori of Miltona, MN
Fuente: consumeraffairs.com

These stoves are expensive. They’re supposed to work. There is suppo
These stoves are expensive. They’re supposed to work. There is supposed to be rapid customer service. The griddle is calibrated on both sides. It’s not. The stove goes up to high temps or can’t keep the temp. The range and wall ovens reset. It is supposed to be a motherboard issue. I’m very frustrated as we can’t cook. Family of six and we can’t cook. The stove turn off in the middle of the bake or resets or can’t keep the temp. If it does t lock up and you can’t open the door.
Publicado: July 4, 2020
Oletha of Warrenville, SC
Fuente: consumeraffairs.com

I first called Thermador to deal with 2 issues in my range over 3.5 months
I first called Thermador to deal with 2 issues in my range over 3.5 months ago. Since then, their technician came to my house only 6 times and still hasnt fixed the issues. He promised to come multiple times but had to cancel because his dog wasnt feeling well (I cant make it up). And then he went on vacation, then he was too far, too tired etc. I called the company and was treated with disdain. They just suck!!!
Publicado: September 19, 2016
joel of Gladwyne, PA
Fuente: consumeraffairs.com

No replacement part available for a $1300.00 Thermador oven - The part of t
No replacement part available for a $1300.00 Thermador oven - The part of the thermostat on our oven that controls the self-cleaning mechanism is broken. There are no replacement parts available and was told there never would be. The stove is 10 years old. I cannot even get the company to tell me how to hand clean the oven so that I do not do damage to it. Customer service is non-existent at Thermador. We are stuck with an expensive 48 oven and hood that our kitchen was built around. I am sickened by Thermadors lack of customer service. I am desperate to find this part or have one made. Thermador would not help me with advice and will not return calls.
Publicado: March 1, 2012
Susan of Santa Ana, CA
Fuente: consumeraffairs.com

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