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Thermador Solución de problemas de electrodomésticos

Descubra los electrodomésticos de lujo Thermador que han revolucionado la forma en que vivimos y nos entretenemos con estufas, hornos de vapor y convección, refrigeración de columna y más.


Distancia Solución de problemas

Ajustar el termostato del horno Thermador
Un horno Thermador que no calienta correctamente puede a veces arreglarse con un pequeño ajuste, mĂĄs comĂșnmente el termostato. Es posible que el termostato de su horno necesite ser modificado para controlar mejor la temperatura del horno. Aunque es posible que el termostato estĂ© defectuoso, esto es generalmente una ocurrencia rara. Le sugerimos que consulte el manual del propietario para saber cĂłmo ajustar el termostato de su modelo de horno en particular.

Problema de alimentaciĂłn
Cuando un horno eléctrico Thermador no calienta, a veces el problema no es el horno, sino la fuente de alimentación. Le sugerimos estas comprobaciones para asegurarse de que su horno estå recibiendo la energía adecuada:
- Aleje su horno de la pared para asegurarse de que estĂĄ enchufado
- Compruebe su panel eléctrico para ver si hay interruptores volteados o fusibles rotos
- AbstĂ©ngase de utilizar un cable de extensiĂłn para alimentar su horno y asegĂșrese de que tiene la toma de corriente adecuada para la cantidad de voltios que requiere
- Pruebe la toma de corriente de su horno con un multĂ­metro para asegurarse de que estĂĄ proporcionando el voltaje adecuado

Fusible térmico quemado
Una averĂ­a comĂșn del horno que puede resultar en una falta de calor es un fusible tĂ©rmico quemado. El fusible tĂ©rmico funciona para evitar que el horno se sobrecaliente. Si lo hace, el fusible se dispararĂĄ, cortando la energĂ­a del horno. Un fusible fundido suele estar defectuoso y tambiĂ©n provocarĂĄ una pĂ©rdida de energĂ­a en el horno.
Puede determinar si el fusible térmico estå fundido comprobando su continuidad con un multímetro. Un fusible fundido no puede ser reparado y debe ser reemplazado.

Elemento de cocciĂłn roto
El elemento de cocción de su horno es el responsable de crear el calor necesario para cocinar. Lo hace calentåndose cuando la corriente eléctrica pasa a través de él. Si el elemento de cocción estå roto o dañado, esa corriente puede interrumpirse o no fluir en absoluto, lo que resulta en un calentamiento inadecuado.
La solución de problemas de un elemento de cocción roto puede ser bastante sencilla con una inspección visual. Si el elemento de cocción no brilla con calor rojo al encender el horno, el elemento no se estå calentando correctamente. Las manchas oscuras o los agujeros en el elemento calefactor también son indicadores de un mal funcionamiento. Un elemento roto tendrå que ser reemplazado.

Fallo del motor del ventilador de convecciĂłn
Si tiene un horno Thermador con modelo de convecciĂłn y ha notado una cocciĂłn desigual o un calentamiento insuficiente, el motor del ventilador de convecciĂłn podrĂ­a ser el culpable. El ventilador de convecciĂłn recircula el aire calentado por todo el horno para una cocciĂłn mĂĄs uniforme que se espera de la cocciĂłn por convecciĂłn.
Sin el ventilador, su horno puede no mantener su temperatura en un ajuste de convecciĂłn ni calentar tan uniformemente como deberĂ­a. En este caso, el ventilador debe ser reemplazado.


Lavaplatos Solución de problemas

NO HAY ENERGÍA; EL MOTOR NO ARRANCA
Primero compruebe el disyuntor o el fusible de la casa. A continuaciĂłn, asegĂșrese de que el lavavajillas estĂĄ enchufado en la toma de corriente correcta. La puerta estĂĄ bloqueada para que no se pueda llenar o lavar mientras estĂ© abierta. Compruebe que la palanca de bloqueo de la puerta estĂĄ completamente cerrada; esto cerrarĂĄ el interruptor de la puerta. Compruebe tambiĂ©n que el interruptor de la puerta no estĂĄ defectuoso. ÂżEl motor zumba? Si es asĂ­, el motor estĂĄ bloqueado. Puede ser que algo estĂ© atascando la bomba. TambiĂ©n puede ser que los cojinetes de la bomba o del motor estĂ©n defectuosos, o que los devanados del motor estĂ©n fritos.

Funcionamiento ruidoso
Suele estar causado por trozos de vidrio roto u Ăłxido que se introducen en el impulsor de la bomba o en los brazos rociadores. TambiĂ©n se produce con frecuencia por el desgaste de los cojinetes de la bomba o del motor elĂ©ctrico. Los rodamientos desgastados de la bomba son un problema notablemente comĂșn en las mĂĄquinas Maytag accionadas por correa. Intente retirar los brazos rociadores y limpiarlos de residuos. Esto puede ser difĂ­cil, y puede ser mĂĄs fĂĄcil reemplazarlos. Desmonte la carcasa de la bomba e intente girar los ejes de la bomba y del motor con la mano. DeberĂ­a ser suave, sin demasiada resistencia. Cualquier sensaciĂłn de arenilla indica que los cojinetes estĂĄn mal o que hay cosas en contacto con el impulsor de la bomba.

LA TUBERÍA SE LLENA, PERO NO SE LAVA NI SE DRENA (EL MOTOR NO FUNCIONA)
Si escucha que el motor intenta arrancar algo lo estå bloqueando. Puede ser que esté atascado con trozos de comida o vidrio. También puede ser que se haya quemado un bobinado de arranque. Si la måquina es de inversión directa y arranca en un sentido pero no en el otro, es que un bobinado de arranque estå quemado. Desmonte o retire la bomba y la unidad del motor. Elimine lo que esté atascado. Si sospecha que el motor estå mal. Si ni siquiera oye que el motor intenta arrancar, es posible que los contactos del temporizador estén quemados. También hay un relé de arranque del motor. Si este falla, causarå síntomas similares.

NO LLENA
Esto suele ser un solenoide de la vĂĄlvula de agua defectuoso o una vĂĄlvula de agua obstruida. Pruebe a limpiar la rejilla del colador; compruebe tambiĂ©n la continuidad del solenoide. Sustituya la vĂĄlvula si estĂĄ defectuosa. Cuando sustituya la vĂĄlvula de llenado, utilice una pieza O.E.M., o al menos asegĂșrese de que la arandela de control de flujo es la misma que en la mĂĄquina original. Las piezas del mercado de accesorios pueden tener una arandela de control de flujo diferente, lo que puede causar un llenado de agua alto o bajo en su mĂĄquina. TambiĂ©n puede deberse a que el interruptor del flotador antiinundaciĂłn estĂ© atascado o sea defectuoso. Rara vez, pero posiblemente, puede ser rastreado a un contacto quemado dentro del temporizador.

Fuga de agua hacia el suelo
Si el agua sale por la parte delantera de la måquina, normalmente se trata de una fuga en las juntas de la puerta, pero hay otros sospechosos. El jabón incorrecto puede causar espuma, que puede salir incluso si las juntas son buenas. También hay algunos diseños que pueden desarrollar un chorro de agua que hace saltar la junta de la puerta. Comprueba primero estos problemas. Si sigue sospechando que se trata de la junta de la puerta, intente limpiar el detergente o la suciedad acumulada en ella. Si el agua proviene de la parte inferior de la måquina, suele provenir de las juntas de la bomba, pero también podría provenir de una manguera o de la vålvula solenoide de llenado o vaciado. Retire la placa de apoyo y haga funcionar la måquina mientras mira debajo de ella. Intente aislar la fuga observando dónde gotea el agua en el suelo. Recuerde que debajo hay cables con corriente; no meta las manos mientras la måquina esté enchufada.


Refrigerador Solución de problemas

Problemas con el compresor
Si su compresor funciona bien, debería escuchar un leve zumbido que emana de su frigorífico cuando estå en funcionamiento. Por otro lado, si hay un extraño silencio y no ha escuchado este sonido durante un tiempo, entonces es probable que el compresor esté defectuoso y ya no funcione. Dicho esto, la reparación del compresor puede ser a veces mås cara que la sustitución del aparato. Por lo tanto, querrå comprobar si su frigorífico todavía estå en garantía.

El frigorĂ­fico tiene fugas
Si su frigorĂ­fico tiene fugas, hay algunas causas probables. En primer lugar, compruebe el desagĂŒe de descongelaciĂłn para ver si estĂĄ congelado u obstruido. Si estĂĄ congelado, es probable que el agua rebose por el desagĂŒe y gotee en el compartimento de abajo. Si se llena en exceso, es probable que gotee en el suelo. Si ves que estĂĄ congelado, descongela el hielo con un secador de pelo o con agua caliente. En segundo lugar, querrĂĄ comprobar la vĂĄlvula de entrada de agua de la unidad. Esta vĂĄlvula suministra agua al dispensador y a la mĂĄquina de hielo. Si estĂĄ suelta, agrietada o dañada, lo mĂĄs probable es que haya una fuga de agua. Si este es el caso, es probable que tenga que reemplazar la vĂĄlvula. Por Ășltimo, el compartimento del filtro de agua suele ser el culpable de las fugas del frigorĂ­fico. Especialmente en los aparatos mĂĄs antiguos, este componente puede agrietarse o romperse por el uso.

El fabricador de hielo no funciona
Su fabricador de hielo puede no producir hielo por varias razones. El primer problema potencial es que la mĂĄquina de hielo simplemente no estĂĄ lista todavĂ­a. Tarda al menos unas horas en formar una tanda de hielo, pero si acaba de instalar su frigorĂ­fico, puede tardar un poco mĂĄs. Si el problema no es Ă©se, podrĂ­a ser el filtro de agua. Si el filtro estĂĄ obstruido, es posible que el agua no pueda pasar, impidiendo la formaciĂłn de hielo. Se recomienda cambiar los filtros de agua cada 6 meses aproximadamente para evitar este tipo de obstrucciones. A continuaciĂłn, comprueba las vĂĄlvulas y las conexiones de los conductos de agua. A veces pueden obstruirse con residuos o pueden congelarse, lo que impedirĂĄ que la mĂĄquina de hielo funcione correctamente. Si ninguno de estos componentes aislados es el culpable, entonces todo el conjunto de la mĂĄquina de hielo puede necesitar una reparaciĂłn profesional, o puede ser necesario reemplazarlo.

Las aspas o el motor del ventilador del evaporador
Si los serpentines del condensador estĂĄn limpios y sigue teniendo dificultades con la temperatura del frigorĂ­fico, deberĂĄ comprobar si el motor del ventilador del evaporador funciona. Este componente ayuda a hacer circular el aire frĂ­o por todo el aparato. Para comprobar el ventilador, puede intentar escuchar si el motor emite algĂșn ruido extraño. Si escucha algĂșn ruido de chirrido o tic-tac, suele ser un claro indicio de que su ventilador no estĂĄ funcionando correctamente.

Motor del ventilador del condensador
Otra causa de que un frigorĂ­fico no enfrĂ­e es que el motor del ventilador del condensador estĂ© defectuoso. Para acceder a este ventilador, consulte el manual del propietario para localizar el componente. Luego, una vez que haya accedido a Ă©l, intente hacer girar las aspas del ventilador con la mano. Si giran suavemente, el motor estĂĄ bien, pero si ofrecen resistencia, es probable que un rodamiento o el motor estĂ©n defectuosos. De paso, compruebe si hay trozos de pelo de mascota, suciedad o residuos que bloqueen el ventilador. Si ves pelos y residuos, asegĂșrate de limpiarlos. El propĂłsito del ventilador del condensador es mantener frĂ­os tanto el compresor como las bobinas del condensador. Por lo tanto, es esencial para mantener fresco el propio frigorĂ­fico.



Thermador Solución de problemas de electrodomésticos

Thermador problemas de electrodomésticos

Thermador aparato roto

Thermador problema de electrodomésticos

Thermador dificultad del aparato


Reseñas de productos:

Al diseñar nuestra cocina a medida, queríamos un frigorífico, un congela
Al diseñar nuestra cocina a medida, queríamos un frigorífico, un congelador y un enfriador de vino independientes y de gran profundidad. Thermador estaba de rebajas y lo aprovechamos y nos ahorramos varios miles de dólares. Funcionan muy bien, el acero inoxidable tiene un aspecto estupendo y es fåcil de limpiar.
Publicado: September 12, 2019
Doug of La Habra Hts, CA
Fuente: consumeraffairs.com

We purchased the extended warranty for our Thermador range. The oven has s
We purchased the extended warranty for our Thermador range. The oven has stopped working on three separate occasions in the last 10 months. My contract clearly states that they will replace the item if it fails three times within a 12-month period (Lemon Policy). They are refusing to replace and are going to attempt to repair it again. The first time it went out (December), it was done for 6 weeks. Then, it went out again in March. And now it stopped working again 2 weeks ago.
Publicado: November 3, 2011
Christina of Monrovia, CA
Fuente: consumeraffairs.com

Since Thanksgiving Eve our 7 year old wall oven SDC302ZS has been showing e
Since Thanksgiving Eve our 7 year old wall oven SDC302ZS has been showing error codes and dying at all the inopportune times. I dont use the oven all that frequently, maybe twice a week, so its very disappointing to think it may be dying after 7 years of light usage. When it was working in the past, I was very satisfied with its options and convection performances. I would like to ask Michael who wrote a Dec. 24, 2014 review, where he purchased the electronic part that failed, since his description of what failed on his oven sounds exactly like what were going through. I cant afford a $500 repair bill for a $5 part, but think my handyman could handle the repair if I provide the part.
Publicado: January 3, 2015
Ruth of Phoenix, AZ
Fuente: consumeraffairs.com

Cleaned dishes well but difficult to load. Was told racks were designed for
Cleaned dishes well but difficult to load. Was told racks were designed for European size dishes! Middle rack had to move as a unit either up or down, couldnt tilt it to accommodate dinner plates below on one side and tall glasses on opposite side of middle rack.
Publicado: January 30, 2018
Joyce of Naples, Florida
Fuente: consumeraffairs.com

Have an ice maker problem. Called Thermador and they sent out their certifi
Have an ice maker problem. Called Thermador and they sent out their certified service tech a week later. They want $525 for a new ice maker that I bought for $325 over the net. Called Thermador to get info on removing special screws and they informed me that they dont provide tech support to homeowners, only service techs. Own a Sub-Zero fridge and the difference in their customer service and Thermadors is night and day. Will never buy another Thermador product again.
Publicado: August 31, 2015
Rik of Plano, TX
Fuente: consumeraffairs.com

We purchased the 48 range and microwave among other Thermador and Bosch app
We purchased the 48 range and microwave among other Thermador and Bosch appliances and weve had nothing but repair bills. Weve spent thousands of $ getting this junk fixed. Were even having the same thing go wrong multiple times. Im really disappointed in the brand and would not recommend it at all. Im writing this now because I have to get the microwave fixed for the third time. Warrant, sure, good luck with that. Youre still going to pay up.
Publicado: December 21, 2013
Ken of Lake Zurich, IL
Fuente: consumeraffairs.com

TO say I am disappointed in the Thermador Freezer and Fridge would be a und
TO say I am disappointed in the Thermador Freezer and Fridge would be a understatement. This is a unit that is supposed to be on the same quality level as Sub-Zero and Wolf.... IT IS NOT!! The freezer is 50% icemaker. Meaning that unlike any other, the freezer space is 50% consumed by the Icemaker unit. The ice maker unit is the poorest, worse functioning that I have ever experienced! It clogs most every time used. It produces ice at such a slow rate. Most days by 2 pm it is out of ice. The quality of this very expensive built in is below what you would expect from even a Kenmore, (by this I mean I have never experienced problems with any other past owned freezers) like the failures and design flaws of this overpriced poor performing unit. I have had the service department out 4 times in 11 months. Even the logo fell off the door within 6 months of installation! Stick with wolf or sub-zero. If budget minded... GE Monogram would easily be better that this Thermador.
Publicado: December 27, 2019
Bryan of Friendswood, TX
Fuente: consumeraffairs.com

We remodeled our kitchen before moving into our, new to us, but older home,
We remodeled our kitchen before moving into our, new to us, but older home, back in 2014. When it was time to choose appliances, I was extremely excited, being a baker especially wanting to enjoy our new oven. The existing gas stove in the home was a Thermador so I thought I would get the same brand for the oven. The salesman wasnt very helpful so I just chose the double convection oven. Surprisingly, the convection aspect was not useful in controlling odors emanating from the oven, as I was told it would.Recently, the control panel went out, affecting many functions of the oven, the main one being only ONE oven would turn on at a time. The repair person explained the two year warranty and although this was a very expensive repair; upwards of $600, Thermador would not reimburse me for that reason. The oven also heats food is quite unevenly. Additionally we paid for the upgraded glider shelves, which do not glide appropriately. Then I discovered part of the shelf is bent, which explains the poor function, yet also indicates poor quality control. Overall, I am not impressed with this brand and would not recommend them.
Publicado: October 7, 2019
Susan of Bloomfield Hills, MI
Fuente: consumeraffairs.com

First a little background. We own 2 homes and in them we have 3 Bosch dishw
First a little background. We own 2 homes and in them we have 3 Bosch dishwashers, 2 Thermador Cooktops and Thermador oven. All purchased new within the last 5 years. So with our one cooktop [$1,530 purchase price] one burner wasnt working and the burner cap had fallen down into the unit. We contacted the local AUTHORIZED Thermador repair center. They came out and said the end caps had fused on due to heat and the cooktop couldnt be taken off to do the repair. They said it would have be drilled out and a new cooktop installed. We then contacted where we had purchased it and they said this was a common problem with Thermador and suggested we contact them. We contacted Thermador and opened a claim. They asked us to get an invoice showing we purchased the cooktop new, verification of the diagnosis by their authorized repair center, and the new cooktop invoice and installation receipt.While I was gathering all of those invoices we received a call back saying they would not do anything to assist us because we hadnt contacted them to see if it could be repaired. In fact we had and contacted their repair center. We hadnt contacted while the problem had occurred. In fact we had and opened the claim the day the repair was being done. We even spoke with a supervisor [Vanessa] who simply said they do not help in these cases. If this is how they treat a customer who had purchased what we had [and all high end products] I cant imagine how they treat everyone else. There will be no Bosch or Thermador going back into our home.
Publicado: April 26, 2017
Steve of Ocean Isle Beach, NC
Fuente: consumeraffairs.com

I purchased the PDR364GLZS Stove/Oven/Grill unit in 2004. Since then Ive ha
I purchased the PDR364GLZS Stove/Oven/Grill unit in 2004. Since then Ive had to replace 3 grill igniters, 3 stove burner igniters, the pc board and an oven heating element. Now, parts are becoming, discontinued by the manufacturer. So soon, I will have a $3,200+ hunk of stainless steel taking up space in my kitchen. If you insist on buying a Thermador product, be prepared to spend money on future repairs, and the parts being discontinued rendering your appliance useless.
Publicado: November 24, 2016
FRED of Shrewsbury, NJ
Fuente: consumeraffairs.com

Our Thermador range needed parts and now we are finding out Thermador does
Our Thermador range needed parts and now we are finding out Thermador does not keep parts past 7 years. Apparently they dont expect their products to last more than 7 years or they just force their customers to have to buy another expensive item to replace it. Thermador should be ashamed of themselves and customers need to seriously think about purchasing a product they can not service after 7 years! We learned the hard way and now have to reinvest $12,000 for a range!
Publicado: November 15, 2017
Scot of Elmhurst, IL
Fuente: consumeraffairs.com

I bought an entire Thermador kitchen. The worst initial problem was that th
I bought an entire Thermador kitchen. The worst initial problem was that the range hood template was misdesigned, causing a huge hole to be cut in the wall and completely in the wrong location.Thermador service hung up the phone on us, refused to answer subsequent calls and refused to discuss or rectify the problem. The stovetop failed after the first 6 months. The double oven board burned out to the tune of $600 in the first year.Everything they make is pure junk. Buyer, beware: caveat emptor... Do yourself a favor and buy anything but Thermador. Its all overpriced **!
Publicado: August 6, 2011
Brill of Richmond, IL
Fuente: consumeraffairs.com

We purchased 2 Thermador gas ranges in 2005, one smaller wall unit and a la
We purchased 2 Thermador gas ranges in 2005, one smaller wall unit and a larger free standing 6 burner model PG3668s/05. I hardly have used the larger oven, only for holiday turkeys and meals in the past 12 years, as it has continually needed servicing! I am very disappointed in this model as it was expensive, and larger yet not at all efficient as I had hoped with larger meals. I wish we had purchased 2 of the SEC301 type wall units instead of this deluxe gas range. The problems we continually have had with this range are mostly concerning the heat of the oven. It does not heat to the desired temperature! We have had North Town service this issue so many times, with the fan and the controls, and the starter, and it never seems to solve the heating up problem. Then the large door fell off! It is a heavy door and the hinges on one side broke. I have stopped trusting it to fully cook the food after half cooked casseroles and turkeys. I depend on the smaller unit for all my baking and cooking because of these issues. I trusted the Thermador brand and at first, was excited to have purchased this large, convection/gas range... however, the oven has been out of commission much more than it has been functioning! Repairs have cost us more than we have expected since the oven consistently doesnt heat up beyond 250 degrees, and the warranty for repairs is only 6 months! I will not purchase another large Thermador professional gas range again because of all the problems I have encountered with this model.
Publicado: June 28, 2017
Heather of Naperville, IL
Fuente: consumeraffairs.com

It was a good size for me because I live alone, but if you have family memb
It was a good size for me because I live alone, but if you have family members I recommend a bigger one. However I found it useful and very spacious for my personal needs. It worked fine like any other freezer. The ice machine worked just fine as well and I never had any issues with it. Overall it was perfect for me. I do not care much for the way a freezer looks. The freezer though went perfectly with my kitchen and fit just right with the counter tops. I believe I paid a fair price for it. I also thought that for how long it lasted that it was worth the price and the time it took to install it.
Publicado: September 15, 2016
Rochelle of Birmingham, AL
Fuente: consumeraffairs.com

I have 6 burner Thermador range and called for repairs for two burners, ove
I have 6 burner Thermador range and called for repairs for two burners, oven door and broiler. They said that they ordered the parts and made appt for repairs a couple of weeks later. I took the day off and the 1st visit was just to see the range. Then I had to take another day off for the real repairs and when they came, somehow after they finished another two burners did not work. No explanation. I was told I was responsible financially. 3rd visit and day taken off they came with the wrong parts. I called to complain and have them accommodate my time so that I dont take time off, in addition not be responsible for the two extra burners because it was the techs fault, and they refused both.
Publicado: October 12, 2015
Rosa of Colonia, NJ
Fuente: consumeraffairs.com

I would give zero stars if I could. Ive had the microwave oven combo - prof
I would give zero stars if I could. Ive had the microwave oven combo - professional series for less than a year. From day one, the tray inside the microwave unit squeaked as it rotated. The tech came three times to repair a faulty bolt before finally replacing it after three months. It has now been 7 months since we received a replacement microwave oven and as of this morning were suddenly unable to open the microwave oven door! Its been one thing after another.
Publicado: March 19, 2017
Jeni of Millbrae, CA
Fuente: consumeraffairs.com

To make this short, we have had 8 repair visits. The electronic display boa
To make this short, we have had 8 repair visits. The electronic display boards had to be replaced 4 times, the heating elements two times each oven, wire terminals to the elements, and broken door hinges on one oven. When we last experienced having the oven fail to heat, there were no replacement parts (in December), and then the 2nd oven stopped heating just last week (Jan). I have called and written but no one at Thermador at BSH Home Appliances, 1901 Main St. #608, Irvine, Ca. will respond nor have they ever cared. This is the only address I have been able to find to lodge a complaint. All of these visits amounted to more than $1000. Thermador products are junk.
Publicado: January 17, 2016
jzebu of Long Beach, CA
Fuente: consumeraffairs.com

I have had my Thermador oven a year and a half. I tried to use the self-cle
I have had my Thermador oven a year and a half. I tried to use the self-cleaning feature this morning. After following all of the instructions, I turned it on to self-clean for 1 1/2 hours. I noticed that the glass looked crinkled, but I wasnt sure what had happened until I opened the oven door over three hours after the cleaning cycle was complete to find that the inside glass had completely shattered. Luckily, its still under warranty, but its going to be a week before my oven will be fixed.
Publicado: July 6, 2015
Alice of Manhattan Beach, CA
Fuente: consumeraffairs.com

I just purchased Thermador/Bosch appliances for our newly constructed/remod
I just purchased Thermador/Bosch appliances for our newly constructed/remodeled home. I regret it already. The refrigerator needed a replacement part at installation. This should have been a blazing red flag. 3 months after installation, the dishwasher stopped functioning. The part is on back order for so long that they are giving me a replacement, but it will take another 3 weeks. I will be out of a dishwasher for approximately 8 weeks. I have an infant meaning that I have to hand wash all bottles/breast pump parts non-stop. The customer service is garbage - the four (yes, count them, four) women I have spoken to are all rude and it appears that their employees take vacation every other day (at least that is what they have been attributing repeated lack of responsiveness). I hate this company already and now it looks like I am going to be dealing with them for years to come...great.
Publicado: July 29, 2015
Joan of Memphis, TN
Fuente: consumeraffairs.com

Thermador does not stand behind its products or its service. I had a repair
Thermador does not stand behind its products or its service. I had a repair done and a faulty piece of equipment was installed. I know this because THE THERMADOR TECHNICIAN TOLD ME SO when he came out to replace my igniter a year and a half after I had mine replaced. He also told me to apply for a refund, because faulty equipment should not be subject to the one-year limit on the warranty. Thermador refused to stand by this, the technician changed his story, and I will never do business with them again. They are dishonest and horrible to deal with.
Publicado: August 31, 2016
kelly of Chevy Chase, MD
Fuente: consumeraffairs.com

I purchased my Thermador side by side refrigerator in 2010 (along with an o
I purchased my Thermador side by side refrigerator in 2010 (along with an oven and microwave wall unit). Recently, my refrigerator has started to malfunction. I called their customer service center and had them give me numbers (at least 8) for authorized repair centers. This proved useless as not even a Thermador certified technician will come to work on my unit. After several phone calls to the Thermador customer service number and reminding them that they guarantee after-warranty service anywhere in Canada, they asked me to provide photos proving that I, in fact, owned a Thermador fridge. This ludicrous request being met (who would waste time and energy calling a Thermador 1-800 number if they owned another brand), they now say that I actually need to call Whirlpool because it is Whirlpool that makes this Thermador fridge. This company is not even willing to take ownership and responsibility of their very own branded product. A product for which they put their stamp on and charge big money. They have passed the problem onto someone else!!
Publicado: August 7, 2018
Cristina of Bainsville, ON
Fuente: consumeraffairs.com

Tenemos nuestro frigorĂ­fico Thermador side-by-side personalizado desde que
Tenemos nuestro frigorífico Thermador side-by-side personalizado desde que remodelamos nuestra casa hace 9 años. Con sus gabinetes a juego, es una hermosa adición a nuestra cocina. Ha funcionado perfectamente desde su instalación y nunca ha necesitado una reparación. Estoy 100% satisfecho con él.
Publicado: February 26, 2021
June of Summit, NJ
Fuente: consumeraffairs.com

I purchased a suite of Thermador appliances for my kitchen 6 years ago. You
I purchased a suite of Thermador appliances for my kitchen 6 years ago. You get a better deal when you buy an entire brand. Even though I knew every brand has its strengths and weaknesses I gave into the salesman’s pressure and the better pricing. Never again! A rookie mistake. The only appliance from Thermador that has performed well is the dishwasher. The ovens take forever to get to preheat and even when the alarm sounds that it has reached temperature it’s not even close to the set temp. I had to buy a thermometer to put inside the oven to gauge when it was truly at the desired temp.The fridge door has never closed properly and it leaks on my wood floor. After install Thermador customer service said my concerns were “customer preference” and nothing faulty with the fridge or freezer. The ice maker makes weird ice and it takes forever. Now the entire freezer quit freezing and the repairman suggested I replace it with a Sub Zero. I paid $8k for this fridge/freezer and my less expensive built in was twice the appliance of this one. Word to the wise....don’t buy a suite. Buy each appliance in the brand that they are known for and have strong reviews. If misery loves company I am not lonely on the topic of Thermador! Never again.
Publicado: April 1, 2021
Nancy of Lake Oswego, OR
Fuente: consumeraffairs.com

Our Pro Grand Steam Range leaked from day one. It went through major repair
Our Pro Grand Steam Range leaked from day one. It went through major repairs and now the steam oven will not turn off. We have had major problems and Thermador refuses to replace. Repair is through the warranty is over a week away and we had to turn off the oven from the circuit breaker. Customer service has been awful!! Do not buy Thermador. Wolf/Sub zero is what I wished we went for. We paid $14,000 for this appliance and it had been a disaster.
Publicado: September 13, 2013
Wendy of Pacific Palisades, CA
Fuente: consumeraffairs.com

Purchased high end SMW272 Microwave/roll warmer/oven combination. Digital d
Purchased high end SMW272 Microwave/roll warmer/oven combination. Digital display went out within first 6 months, replaced every year thereafter at my expense! Now circuit boards not available so I cant see what oven temp. is!! Now door wont close so it doesnt lock therefore no cleaning cycle! This company has lousy support and terrible products!
Publicado: December 28, 2013
Scott of Parsons, TN
Fuente: consumeraffairs.com

I have a Thermador stove. The stove was very expensive and is a piece of ju
I have a Thermador stove. The stove was very expensive and is a piece of junk. Never buy Thermador! The convection brain went out in the oven and I contacted service. Service came and told me the brain went out and I would need a new one. I tried to order it but they would never call me back. Does Thermador service even exist? When I am in a store selling Thermador and see people looking at them I run over and tell them what crap they are. When a person puts this kind of money into something they expect it to work. The service guy asked me if I really needed the convection bake system. Really? Buy a different brand. Fortunately only my stove is Thermador. The rest of the stuff is good.
Publicado: November 20, 2016
Cheryl of Hudson, WI
Fuente: consumeraffairs.com

Purchased a stove, dishwasher and refrigerator a few years ago for my princ
Purchased a stove, dishwasher and refrigerator a few years ago for my principal residence. Do they look nice? Sure. It stops there. For my rental properties, they are too expensive to justify so I went with GE Profile. So far, all of my calls have been to repair the three Thermador products. No calls for the GE Profiles. Whats wrong with this picture???? Limited Warranty is for two years and most issues are after the two-year period. To top it off, Thermadors are only serviced by a few service companies who have you over a barrel. My advice would be to stay away from their products.
Publicado: May 13, 2014
J of Southampton, NY
Fuente: consumeraffairs.com

I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 20
I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part. I contacted Thermador the first time it broke and the best they could offer me was 10% off of the cost of the replacement part. I was busy at the time and was not able to write a proper letter to someone at Thermador, but I have to wonder if the results would have been much different. I have a Thermador stove as well that had a cooling fan motor ($300.00) repair just a little over a year and half after purchase. This one was out of warranty too. The stove cost $3,700.00. So I am, for obvious reasons, not a great fan of Thermador. I had two other repair calls on the stove to deal with a faulty ignitor, but they were thankfully covered by the initial warranty. I have never been a complainer, but it is hard for me to believe that I have just had bad luck with this companys products. I am a contractor by trade and like some of BSHs products. Bosch makes good tools and others that are not so good. At a certain price point though, my expectations go way up. Thermador looks nice and thats about the only nice thing I can say.
Publicado: May 2, 2012
Mark of Upper Arlington, OH
Fuente: consumeraffairs.com

VERY similar story to others Ive read on the site. My 6000.00 stove had a b
VERY similar story to others Ive read on the site. My 6000.00 stove had a bad simmer switch which resulted in us turning off the breaker until the service dept. from THEIR DEALER could come out and fix it for 176.00 (Oh, the stove was 2 years, 3 months old so 3 months past the warranty)... now THERMADOR will not reimburse because we had it fixed before they could make a determination?! We also have the very expensive dishwasher that seems to have a hinge breaking after one year installed... very disappointing when you believe you are buying quality.
Publicado: September 2, 2013
Jen of Blue Ball, PA
Fuente: consumeraffairs.com

Never ever buy Thermador appliances. I paid so much and in almost 8 months
Never ever buy Thermador appliances. I paid so much and in almost 8 months of usage, hood, oven, fridge all went wrong and all major parts had been replaced. No answer from the company.
Publicado: April 29, 2013
Sunil of Morganville, NJ
Fuente: consumeraffairs.com

I spent over 25k for all of my appliances which include a Bosch Dishwasher,
I spent over 25k for all of my appliances which include a Bosch Dishwasher, Thermador Convection Oven, and Thermador side by side refrigerator. Everyone of my appliances has either had a recall or failed. If you try to call Thermador for help, FORGET IT. You have to wait days before you get someone to come to your house. Once you get a Thermador technician to come by, God help you if they do their job right. Oh, if your appliance is over 10 years old forget about getting a replacement part.
Publicado: March 2, 2019
Anthony of Georgetown, MA
Fuente: consumeraffairs.com

I purchased a pro style Thermador range/oven in 2008. It worked 2 years. Be
I purchased a pro style Thermador range/oven in 2008. It worked 2 years. Beginning in 2010, Ive replaced the ignitor every year, at a cost of almost $400. I expected this range to work since I paid about 10 times more than I would have for an average range. I will never buy another Thermador ANYTHING. The company that services the oven does excellent work. Its not them. Its THERMADOR.
Publicado: July 24, 2017
Kathy of Bradley, AR
Fuente: consumeraffairs.com

Ive had a Thermador refrigerator and oven. These appliances are very expens
Ive had a Thermador refrigerator and oven. These appliances are very expensive ($10,000 each), and within 2 1/2 years, I began having problems with them. First, one of the ovens doesnt light. Then, the other stopped lighting. They are very unreliable. My refrigerator doesnt dispense ice. So now, I have to pay somebody to come out and fix these very expensive and unreliable appliances. I would not own another Thermador product.
Publicado: February 20, 2012
Kathleen of La Canada, CA
Fuente: consumeraffairs.com

Dual Oven Now has broken down 3 times since 2001 - that is a long time but
Dual Oven Now has broken down 3 times since 2001 - that is a long time but we rarely use the oven! They cannot help in anyway. Shame on them - let’s start a class action lawsuit!!!!
Publicado: March 26, 2014
Lori of Happy Valley, OR
Fuente: consumeraffairs.com

Thermador SC302T Double built-in ovens. - There have to be the worst applia
Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. Im sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.
Publicado: September 19, 2013
Ghengas of New York, NJ
Fuente: consumeraffairs.com

I too have had a most unsatisfactory experience with my double wall ovens f
I too have had a most unsatisfactory experience with my double wall ovens from Thermador. I am now on my 4th replacement heating coil. The electronic control panel went out in year 2 and Thermador advised me that I would have to replace the entire electronic motherboard. The temperature does not stay on consistently throughout the baking process. Their customer service is non-existent. I am so disappointed in the lack of quality in this expensive product. I will never buy another Thermador product and I want to warn anyone out there to stay away. I would rate my experience as no or negative stars.
Publicado: October 31, 2011
Annette of Monkton , MD
Fuente: consumeraffairs.com

Thermador CM302 - We loved this oven for 10 years, then it started beeping
Thermador CM302 - We loved this oven for 10 years, then it started beeping for no reason and shutting down. We replaced the control panel twice because it was overheating and burning out due to a design flaw in this oven. We figured out that the cooling fan controls were not programmed to stay on after the oven turned off so the hot oven was burning out the adjacent panel. We tried limping along for a few years by turning the oven on to 100 degrees with the cook timer set to turn off in two hours in order to help the oven cool. This worked for awhile until we needed to heat both ovens above 400 for Thanksgiving. The oven died completely with fifteen guests waiting for turkey. I give thanks that my BBQ wasnt made by Thermador, which has been extremely useless, not even willing to pay for a service call in the event that the repair person was unable to fix the oven. This is an irresponsible company. Once you are out of warranty they do not stand behind their appliances, even if the problem is a design flaw. We will be buying our next oven elsewhere.
Publicado: December 26, 2014
Craig of Sherman Oaks, CA
Fuente: consumeraffairs.com

We bought this 36”, 6 burner stove new From a local appliance store.
We bought this 36”, 6 burner stove new From a local appliance store. We have had multiple calls to have repairs made. 4 times for gas leaks, not a great experience, 4 different occasions. We have had to have two igniters replaced. I also had to have some control unit replaced after a pot boiled over and shorted out this element. That cost us $849. Now with the oven never heating to the desired temperature, and servicemen saying there is nothing they could do, the oven just won’t work at all. The parts to repair it are$2650 without the service call and installation. We paid over $5,000 for this piece of crap. After contacting Thermador, they offered me $ 200 off on parts. A range is suppose to turn on heat up and bake, cook as needed. What a waste of money and terrible customer service! Don’t buy one!
Publicado: October 26, 2020
Tony of Oak Park, IL
Fuente: consumeraffairs.com

Thermador appliances are for sure sleek beautiful appliances. My experience
Thermador appliances are for sure sleek beautiful appliances. My experience with delivery, product reliability, service and customer service is/was not so good. I have purchased a dishwasher, range, range hood, and refrigerator. Ive had these appliances for about 1 month. Delivery: Three dishwashers were delivered to my home as each was damaged.Reliability: The refrigerator just flat out stopped working within 3/4 weeks. Service in my area is hard to find in my area. The appliance service from the purchaser was supposed to be wonderful, however, not so much for Thermador. Its been almost 2 weeks now, no fridge and Thanksgiving is in 5 days. Very frustrated with no callbacks and having to chase service provider. Breakage: The range door, upon moving into place, simply came off. Im unsure the motive to have it work this way, please beware. I do wish that my experiences were better, they are beautiful, however having appliances that are ready to install when delivered and in working order is much more important. Good luck.
Publicado: November 16, 2018
JoAnne of Hopewell Junction, NY
Fuente: consumeraffairs.com

We have purchased a house with 5-year old all Thermador top of the line app
We have purchased a house with 5-year old all Thermador top of the line appliances. The refrigerator had a chronic problem with the ice and water dispenser leaking and not working adequately on any level. I called Thermador, and they recommended their local factory certified technician. He has made one repair with no results. The second repair involved replacing the door on the dispensers, as well as the optical sensors, with no change in results. I called Thermador and received a rude and uncooperative attendant, who refused to transfer me to a supervisor or give me information as to how to contact the service manager. I say, if you are in the luxury item market, you need to have that level of customer service. I think either a class action suit or a social media storm should get Thermador’s attention. Also, remember to research a company service record before purchasing anything.
Publicado: June 20, 2013
Shoshana of Commerce Township, MI
Fuente: consumeraffairs.com

Thermador built in double oven SC302TW - The control panel situated above t
Thermador built in double oven SC302TW - The control panel situated above the upper oven door failed within the first three years. We had it replaced for several hundred dollars. The second one went bad a year after that. The part was then discontinued. Same story as everyone else here. Bad bad bad.
Publicado: April 14, 2015
Gina of Montville, NJ
Fuente: consumeraffairs.com

We spent $20,000 on Thermador appliances in Aug. 2015, and our $8000.00 fre
We spent $20,000 on Thermador appliances in Aug. 2015, and our $8000.00 freezer continuously fails to produce ice or when it does the entire bin freezes into a solid block. Weve had the ice maker replaced once already and this one has stopped as well. Now only 7 months old we are informed that we will have to buy a replacement filter for $50.00 for it every 6 months!!! (And no doubt will have to pay an exorbitant service charge every time once the warranty runs out.) We bought a used Kitchen Aid for $200.00 twenty three years ago to use in our basement and have never had to spend an additional cent on it!!! I will never buy another Thermador appliance.
Publicado: March 28, 2016
Peggy of Marietta, GA
Fuente: consumeraffairs.com

Cuando nuestro viejo horno Thermador se rindiĂł, miramos a Thermador y a ot
Cuando nuestro viejo horno Thermador se rindió, miramos a Thermador y a otras dos marcas de gama alta de la competencia. Elegir otro Thermador no fue una decisión difícil después de mås de veinte años de gran experiencia con nuestro antiguo horno. Nos convenció la forma en que Thermador ha mejorado su ya hermosa cocina. La nueva función de cocción a fuego lento, en la que el quemador se apaga y se enciende automåticamente, es increíble.
Publicado: May 31, 2016
Thomas of Wauwatosa, WI
Fuente: consumeraffairs.com

I was saddened when I finally went to look at the reviews on Thermador; THE
I was saddened when I finally went to look at the reviews on Thermador; THE REVIEWS ON ALL PRODUCTS ARE ALL POOR. DO NOT BUY ANY THERMADOR PRODUCT, YOU WILL REGRET IT. I bought a dual fuel range Model #PRD486EDHU/01 with a dishwasher. I could go on for some time about the many shortcomings of this equipment, here is the short list: expensive electronics are UNDER THE BURNERS, WHERE SPILLS LEAK ONTO, then it takes weeks and $1000s to repair. When one part fails, the whole system is out of commission. There are blowers that blow a strong stream of air away from the front of the stove. This blows all the smoke from inside the ovens out into the room where it cannot be removed by the hood. The Burner design extremely difficult to clean up spills.
Publicado: November 5, 2017
Jason of Wallingford, VT
Fuente: consumeraffairs.com

My thermostat went out in my larger oven and I struggled to get it fixed as
My thermostat went out in my larger oven and I struggled to get it fixed as the self-cleaning feature was based on a mercury-based system and that was determined illegal prior to my range malfunction. So, no one initially wanted to help me in Customer Service. My original guy was super rude. My local contractor was frustrated as the parts sent were wrong two times.Ironically, after Mister rude customer service man and a follow up call by me, I got a lot of support from Thermador as I guess they do listen to the customer service calls. My contact at Thermador alleviated the cost of the new thermostat that was legal without mercury. Yes, I gave up my self-cleaning forever, a bummer. My local contractor came out several times to get it right. I wasnt the nicest about it as I was so frustrated to spend around $8000 for an appliance and hood and just 9 years in, they said it was obsolete and had no warranty. End of the day, in 2011, after the repair before Thanksgiving, it didnt get to temperature again. Turkey was ruined.The local service came and did one more fix after reconnecting with Thermador and discovered they sent the wrong repair information, final repair was in December 2011. Ever since then, cooking is going great. Knowing I could put in my turkey last Thursday and knowing it would be perfect, which it was, was awesome. I feel like I got my 75% of original purchase back(!) less the self-cleaning. Thanks for monitoring mean customer service reps and being pro active! Please forward this to my local repair company. I think it was All-Service in Bellevue. Thanks.
Publicado: November 27, 2012
Jan of Kirkland, WA
Fuente: consumeraffairs.com

We bought Thermador appliances throughout four years ago when re-modeling o
We bought Thermador appliances throughout four years ago when re-modeling our kitchen. Never again. Thermador is junk, its priced two or three times what a normal appliances cost, and they dont last as long as a typical Hotpoint. Our double wall ovens, model PODC302, ($5,700) have had temperature-accuracy problems after a year of use. Weve had thermostats replaced. We will likely need the control panel to be replaced (thats $1,500). The ovens currently either heat to 500+ degrees when set to 250-300 or they dont heat at all, ruining another holiday dinner. Our microwave, model MBES, ($1,500) has a door-open button made out of taffy -- replaced twice so far and failing again. The dishwasher works, and the $11,000 built-in fridge/freezer only required two service calls to work properly. So far. So thats 50% of the stuff that doesnt work. Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.
Publicado: October 22, 2017
Pete of West Des Moines, IA
Fuente: consumeraffairs.com

I purchased a high-end Thermador built in double oven. In total, this appli
I purchased a high-end Thermador built in double oven. In total, this appliance was used less than 60 times. The oven would shut off and start beeping-- you would have to turn off main breaker and cross your fingers to restart it. I have had numerous people try to fix it-- to no avail. We live on Maui and the nobody wants to work on Thermadors or our piece of junk Viking refrigerator. We will save our money and buy our appliances at Sears or Lowes. Save your money.
Publicado: October 17, 2020
Andree of Makawao, HI
Fuente: consumeraffairs.com

Installed new Thermador range and hood when kitchen was remodeled in 2013.
Installed new Thermador range and hood when kitchen was remodeled in 2013. Oven in range has needed new igniters twice, at $450 parts and labor each time. Now it needs new oven door hinges -- fortunately an aftermarket company makes replacement parts for this range because Thermador does not! After just 5 years?Two weeks ago the fan in the hood started making squealing/chattering sounds -- clearly the bearings are dry. Ive read about how Chinese manufacturers are using crummy lubricants on motor shafts, the lube dries out in a few years and the motor becomes junk. I wonder if thats what happened to ours. American made motors used to last 30 years. The design of this hood is horrible -- to get the fan out almost the entire hood must be disassembled! No plugs are used, as you can see in the picture everything is cabled together so the control box must be disassembled first. It is as if Thermador wanted to drive up the cost of service to the point that the owner opts to just buy a new one.Does Thermador think their customers are all morons? Who would buy a second Thermador product after having owned a first one?? Our service tech is a good guy, he apologized, but has to charge $500 labor alone to tear it apart and reassemble with new fan. Save yourself the grief and the money -- stay away from Thermador! Ill quote a spot-on comment by another reviewer in this thread: Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.
Publicado: May 19, 2018
Paul of Salinas, CA
Fuente: consumeraffairs.com

I was led into buying a complete Thermador kitchen when I remodeled. I got
I was led into buying a complete Thermador kitchen when I remodeled. I got top of the line Thermador Freedom tower fridge/freezer at $6000, 40 double oven at $3000, stainless dishwasher, forget price, and a range top. The stove top is the only one still functioning after three years. Every other unit has failed multiple times, both in and out of warranty. None of the issues were ever addressed by Thermador. The oven was so broken I got a credit card refund after a long dispute over 18 months after the purchase date. As a software engineer, I can tell that all these problems are from poorly written software. The behavior is characteristic of inexperienced developers and poor error handling. I contacted the Western US distributor director and suggested that he contact me if he wanted some objective feedback on the oven problems.I had a conference call with Thermador engineers and they truly had no idea how an oven controller is supposed to work. They claimed that the oven knew better what temperature to use than the user and as such it never got hot enough. Apparently, it second-guesses the cook and decides on some other temperature based on a combination of sensor readings.The freezer failed after about 14 months when the ice maker unit self destructed and was going to cost 40% of a new freezer to fix. I declared time of death on the fridge when the main controller ceased communicating with any of the peripherals. I had been diligently replacing them as they failed but once the brain died, it was over, too much money to replace. The dishwasher, well, who ever thought a dishwasher needed an on/off button? With Thermador, you need one so you can reboot it frequently when it locks up. I guess this is the least problematic unit. All the plastic gizmos for flip up trays, etc. have all broken off in the the first six months. OK, I lied, this ones still working. 1 out of 3, after a > $10K outlay. Never again.
Publicado: March 9, 2012
Bruce of Calabasas, CA
Fuente: consumeraffairs.com

I have Thermador cooktop, hood, warming drawers and double ovens since 2001
I have Thermador cooktop, hood, warming drawers and double ovens since 2001 in my kitchen and I have been satisfied but very disappointed that they just keep replacement parts for 8 years and if you need repairs the technician have to search all over the country for a replacement part. Then we decided to have a winter home and they offer me an appliance package from Thermador that it was hard to pass. What a mistake! I think either Thermador make a incentive package out of the defected products or their quality has deteriorated so much that it has been a nightmare.I would never again buy Thermador, I am writing this the morning of December 26, 2019. I couldn’t cook my Christmas dinner because my very new oven wouldn’t work! During Thanksgiving week the double fridge drawers woke up my whole family with its alarm many times during the night and then stopped working for 3 day. These fridge drawers were repaired a few months after being installed.I called customer service and the agent told me that they were having an unusual amount of calls so he couldn’t set an appointment for me. They usually do because “I am an important customer because my whole kitchen is full of Thermador but not today. I guess everyone that used their appliances for the holidays found out they don’t work the way they are supposed to. Also my hood leaks oil, my dishwasher leaked water and my warming drawer doesn’t do a good job. Very disappointed customer. DO NOT BUY THERMADOR.
Publicado: December 26, 2019
S. of Savannah, GA
Fuente: consumeraffairs.com

Bought and professionally installed 48 dual fuel Pro Grand Thermador Range.
Bought and professionally installed 48 dual fuel Pro Grand Thermador Range. Oven temperatures are 40 to over 100 degrees low. Serviced by certified Thermador repair THREE times and they report no problems but my oven still wont bake. Thermador sent sales rep on third repair visit to bake cookies to show me how oven works... However per recipe, 350 degrees 11-15 minutes resulting in pale underbaked cookies over 30 minutes later. He documented the facts but after 10 days, I havent heard a word... Weve had range 4 months and still problematic! Thermador Rep doesnt want to believe anything is wrong with range even after witnessing failure to bake... with all my written documentation and ruined food. Ive even gone as far to bring identical dishes to bake at local Thermador Appliance Store with positive results, so I know baking is possible in a Thermador oven... just not MINE.
Publicado: December 4, 2013
Maribertha of Franklin, TN
Fuente: consumeraffairs.com

We purchased the top of the line model stove and have had issues with the b
We purchased the top of the line model stove and have had issues with the baking for 6 months. When repairman finally got it working, 3 visits, it turns out the motherboard had failed. He agreed that this part should not be failing on a $10,000 stove. Calling Thermador was of no help at all. Their warranty motto of we stand behind our products is a complete sham. Very dissatisfied. Go with Wolf instead. We say that coz just by looking at the consumer affairs complaints for Thermador, you cant even compare almost 400 complaints to a handful for Wolf. We wish we would have not chosen Thermador!
Publicado: October 8, 2015
Tim of Vancouver, BC
Fuente: consumeraffairs.com

Our 9-month-old Thermador T36 fridge stopped making ice--the water filter h
Our 9-month-old Thermador T36 fridge stopped making ice--the water filter had expired. Now I have a choice of buying filters from Thermador for the rest of my life or bypassing the filter by buying a substitute filter--for $45 (plus shipping and handling, of course)!
Publicado: August 2, 2011
Robert of Palo Alto, CA
Fuente: consumeraffairs.com

We purchased Thermador thinking it was a high-end model. After 10 years, ov
We purchased Thermador thinking it was a high-end model. After 10 years, over the last 6 months our Cooktop and Convection oven (Model SC302TS) have gone bad. In both cases we have been told the replacement parts are no longer available. I would definitely not recommend Thermador products. When I spoke to their customer support, this seemed to be consistent with their strategy/philosophy, to not carry replacement parts for greater than 5-10 years.
Publicado: April 22, 2015
Chris of Montrose, CA
Fuente: consumeraffairs.com

As with others, we spent a lot of money on this over/under oven. Looks nice
As with others, we spent a lot of money on this over/under oven. Looks nice but the internal design is awful. Its been 4 years now and we have had to replace the control boards 3 times already... and it died again a week ago. There is NO support for Thermador appliances in the Dallas area. Parts cost as much as the original unit almost if you can find them. I have replaced the faulty boards 3 times so far, but Im too tired to deal with this anymore. The analog & digital boards run about $600... 3 sets are enough for a new oven. Its a giant rip-off. Where is the quality design & service... missing totally. Were going to purchase a new oven now and it wont be Thermador. In 50 years, I have never experienced such poor design and support. I cant believe Thermador is still in business!
Publicado: April 13, 2015
Peder of Plano, TX
Fuente: consumeraffairs.com

We have repeated failures of the blower motors on our oven. If the oven sen
We have repeated failures of the blower motors on our oven. If the oven senses that either fan isnt spinning at nominal speed, the oven shuts down. Its a $500 bill every time one of the motors goes out ($300 service plus $200 for the part). The first went out barely a year after we bought the oven. The next went out later the same year. Barely a year later and one of the replacements is failing. Replacing the fan involves pulling the oven from the wall, no easy feat for the do-it-yourselfer.Note that sometimes a reset will work, at least temporarily. Thermador doesnt make the reset easy. You have to cut off power at the circuit breakers, turn power back on, then do the programming for date and time. Very frustrating if you have to do this several times hoping that fan will spin a bit faster on the next go around.
Publicado: February 8, 2019
Andy of Rancho Palos Verdes, CA
Fuente: consumeraffairs.com

New build - purchased 4 24 inch units, 2 fridges, 1 freezer with water, ice
New build - purchased 4 24 inch units, 2 fridges, 1 freezer with water, ice, and 1 wine fridge. I ordered factory stainless steel doors - why did they come disassembled. Why can I NOT order left swing from factory? No self close.
Publicado: February 26, 2015
Jim of Kelowna, BC
Fuente: consumeraffairs.com

I have a very expensive Thermador freezer. It with keeping proper temperatu
I have a very expensive Thermador freezer. It with keeping proper temperature in October 2021. Contacted Thermador on 11/4/21. It takes a month or more to actually schedule an appointment and Ive had 4 service appointments since and its still not fixed. Its been over 5 months with no ability to even talk to a supervisor or get any positive action from the company. Its the worst customer service Ive ever experienced.
Publicado: March 25, 2022
Brian of Newbury Park, CA
Fuente: consumeraffairs.com

I build my kitchen around Thermador appliances... I received my range in De
I build my kitchen around Thermador appliances... I received my range in December. It kept turning off after 10 min could not use self clean etc. Tech came out to fix...but after coming 3 times with no success my place of purchase decided to replace the whole range. I received a new 60 inch range 2017 model. They dropped it off without installing the unit...so I had someone come who I paid to do install. After install I was getting a cooling fan error. I had tech come again and he arrived after his second visit. He arrived with wrong part. A week later arrived again with wrong part...then called to say he would have to come back because he wasnt able to move unit by himself. Now another appointment a week later. He arrived with a pump to lift oven but wasnt strong enough to lift it...so lucky I was there. I helped him move the oven to install cooling fan. While oven was out I asked if he can pls raise the legs in the back about an inch so unit can be flush with tile. His response was its not my job. After all this and to say its not my job was very annoying...so now he installs fan but Im still receiving same error. I called again. They are sending same the same guy out with a helper.The day of repairs I get a call saying his helper could not get out of his driveway due to snow...really...but I was able to leave house with the same area snow. Now its end of March still no oven. 4 months without an oven to use and taking my wifes taken 10 days off work for them to come and fix. Horrible service. People whatever you do stay away from Thermador. Im am now going to place of purchase and asking them to remove all Thermador stuff from my home. I will be buying Wolf and Sub-Zero. Not sure of the issues I will be having if any with them but it cant be worse than Thermador...worst customer service I have ever come across. Also I paid like 20k for this range. My old oven I believe was a Miele. Ive had for 15 years without an issue. All I can say is stay far away.
Publicado: March 22, 2018
Angelo of Woodmere, NY
Fuente: consumeraffairs.com

We have purchased a full range of new Thermador appliances from Howardâ&eur
We have purchased a full range of new Thermador appliances from Howard’s. We were instructed to make full payment for everything in July to ensure we get all our appliances in time for installation by end August. We are still waiting for our oven and microwave which we are told is on backorder for end October. They blame it on Thermador slow production. Why take our money if they can’t deliver? Calling Thermador to complain is the most horrific experience to go through. They keep you on hold for more than an hour and then cut you off. Twice!!! We have made a terrible mistake going with this brand, I can just imagine how their after sales experience is going to be if this is still pre-installation?!
Publicado: September 15, 2020
Annette of Laguna Niguel, CA
Fuente: consumeraffairs.com

Our drip pan for our indoor grill started bubbling & the paint chipped
Our drip pan for our indoor grill started bubbling & the paint chipped off. My first impression with the customer service rep was great. Then I received the phone call that Thermador refused to replace the drip pan after owning the stove top/oven barely after 1 year. What a huge disappointment; you spend so much money thinking the product will be high quality and in return they refuse to own up to a defect and provide good customer service. All of our appliances in our new remodeled kitchen are Thermador; I am afraid of what will not work next and what they wont replace!
Publicado: June 17, 2016
Dina of Carmel, IN
Fuente: consumeraffairs.com

I purchased a Thermador refrigerator, an oven and a refrigerated drawer to
I purchased a Thermador refrigerator, an oven and a refrigerated drawer to hold cans/bottles about a year and one-half ago. So far Ive had to have the Thermador repairman come to fix each one of these products. The drawer actually stopped working altogether. The repairman was scheduled weeks if not months ago. We confirmed with Thermador yesterday that he was coming as these items are in our beach house so we arent always there and need to coordinate to make sure we are there. The repairman called us this morning and said, I dont know why they scheduled me today. I only go to your town on Tuesdays and Thursdays. When the products work they seem fine, but you can definitely do better than this - especially given its reputation as a premium brand. Try Subzero or Wolf.
Publicado: May 21, 2021
Alyssa of Mamaroneck, NY
Fuente: consumeraffairs.com

Bought a new Thermador refrigerator from Ferguson’s in May 2014. Thi
Bought a new Thermador refrigerator from Ferguson’s in May 2014. This being Hawaii, had to wait for delivery. You learn patience in Hawaii, so I was ok with that. But I had to pay full price plus shipping upfront. Not too happy about that. Finally got the refrigerator installed in July 2014. Loved it. Didnt care that it was $10,000, since it worked great and ease of use. Icemaker was efficient and made plentiful ice. Then, in late October, the icemaker just stopped working. Only one repair shop would come to our side of the island (20 min drive). I had to wait a month for the appointment. Still, I have learned patience, so I waited. Repairman was great. He found that there was a factory defect - a short in the electrical wiring inside the wall of the freezer unit. Cant be repaired, so he called Thermador and told them (actually he insisted) that they needed to replace the refrigerator. He told me they would be contacting me. I wait another month. Today I get a call from Thermador (message on my phone) that they cannot replace the refrigerator, as they cannot be expected to ship it to Hawaii. WHAT?? They will give a credit for the unit to Ferguson’s. Excuse me? I paid for the refrigerator, I called for the repair. This does not bode well. Is this just another way of forcing me to pay for shipping and installation again? I dont really want to deal with Ferguson’s again, as once the sale is made, its like a personality change on the salesmen. This credit thing should be interesting..... I know Im screwed. Ah well, the refrigerator still works, as does the freezer. I just buy bags of ice at the grocery and dump them in the ice bin. A previous complainant mentioned a class action lawsuit. Im in. I anticipate a major run-around on this. Customer service is terrible and they dont back up their product. And everyone on this website paid a lot more than was needed for the appliance that has failed them.
Publicado: December 16, 2014
Barbara of Kailua, HI
Fuente: consumeraffairs.com

We purchased all Thermador Equipment for a kitchen remodel. After two weeks
We purchased all Thermador Equipment for a kitchen remodel. After two weeks the refrigerator handle fell off our $9,000 column refrigerator/Freezer, then a couple weeks later the freezer handle fell off too. I contacted Setzers (who I bought the equipment from here in Jacksonville FL) who contacted the repair center. This was in Mid February, and after several emails and calls it is now Mid May and still nothing! I also call Thermador who really didnt seem to care that their equipment is falling apart. I spent over $20,000 on Thermador Equipment, you would think they would have been somewhat concerned! Im still working on getting these handles put on but I would not recommend getting Thermador. I will never use them or Setzers again!
Publicado: May 19, 2016
Hal of Jacksonville, FL
Fuente: consumeraffairs.com

The device is a decent size and fit the area we had for it. It didnt take m
The device is a decent size and fit the area we had for it. It didnt take much to get it in the right position for it to fit snugly. Very good performance of the device. We have had no issues with how it runs and we use it constantly. Only once have we had to unplug but that was during a power outage. Very nice looking machine with some nice trim details. This looks like a quality appliance and would help the looks of most any kitchen. I have enjoyed this refrigerator immensely and really like the brand and functions. If youre in the market you wont go wrong with this one.
Publicado: September 16, 2016
Nate of Minneapolis, MN
Fuente: consumeraffairs.com

As part of a SF Bay Area remodel last year, we were excited to replace all
As part of a SF Bay Area remodel last year, we were excited to replace all appliances with Thermador top-line products. We spent about $30,000, anticipating a great kitchen experience with their products. Instead, we were utterly disappointed and left wishing that we had picked almost any other appliance brand! The Thermador Convection Oven Microwave MC30WS/01 is a nightmare. Every single time you have to use the microwave you have to endure a 2-second ‘boot-up’ process that flashes “Thermador” accompanied by a loud tinny tune. WHY??Then it takes 3 steps to select a simple microwave setting to finally get it going. But, if you start the unit and step away to do anything else (which is what you do all the time!) it will hammer you with a loud alert jingle that it is done - not once or twice, but again, and again, and again and again and again and AGAIN  a total of FIFTEEN TIMES! WHY?? And there’s no way to silence this “feature”. For $3,000 all we bought ourselves was a dose of daily aggravation. Similarly the Dishwasher DWHD650WPR/13. Once it completes the wash cycle, it too announces repeatedly - SIX loud beeps which repeat over and over SIX times, even in the dead of night.. and the only way to stop that madness is to go and open the unit’s door! It makes us wonder if these products are designed to impose upon the user rather than to do their job and sort of disappear in the background? For instance if a user starts the dishwasher at night, does Thermador expect her to stand by until the cycle is complete and they can kill the alerts so that a guest sleeping in an adjacent room doesn’t get disturbed? Or if a user starts the microwave, are they expected to physically stand by so that a string of unending alerts don’t wake up a sleeping baby? It is as if the people who designed the products never used them themselves. Otherwise it is hard to understand how anyone, especially a company like Bosch / Thermador, would let this stuff fly. We’ve never been so disappointed with appliances in all our lives, certainly not ones that are so expensive.
Publicado: July 7, 2021
A of Sunnyvale, CA
Fuente: consumeraffairs.com

When we built this house in 1975, we built a space for the Thermador with a
When we built this house in 1975, we built a space for the Thermador with a single oven, a microwave and a warming drawer. I dont recall when it died or what killed it, but while it required repairs from time to time, it gave us good service for a number of years. Since we had the hole in the wall to fill and were satisfied with Thermador, we bought a modern version of our first Thermador for about $5000.00!! Another way to say that is that we bought a piece of CRAP from a company that doesnt give a rats ass about their stuckees. Our microwave failed. I called Thermador. Not only could they not sell me a replacement, the customer service rep would not even tell me where or how to get one. We finally found out from other Thermador stuckees, that there are number of name brand replacements that cost only a few hundred dollars. All that is required is a replacement the same size. We had a professional do it and I watched him work with some metal tape to seal the exhaust duct. But there is no electrical work required. It just plugs in to a receptacle inside the cavity which houses it. We ended up with a Whirlpool we got from Lowes. It fits like a glove!We were not so lucky with our main oven. They never got it fixed! The main oven gave us no problem until one evening we had guests over. I set the steaks to broil and a few minutes later, I opened the door to determine that they were cold and uncooked. Our outdoor grill saved the day. Although the oven worked on all other settings I failed on the height setting. Recommended for broiling steak and hamburger. It also failed on sausage. The oven operated on high broil for about 5-6 minutes and then cut itself off. When the door was opened, a huge amount of smoke poured out. A Thermador authorized repairman came out. Mind you this was the first time anyone had been into the oven circuitry since we bought it. He found a clearly amateurish setup where wires were tied together with friction tape. Was that done at the Thermador factory? We were, as I recall beyond the warranty cutoff date. He replaced a circuit board for a couple hundred bucks. That did no good! Then he replaced a Thermocouple for over a hundred bucks. That did no good. This poor guy came at least a half dozen times. Each time he consulted with the Thermador experts on the phone - all to no avail. Then he retired! The authorized repair company sent another guy out. He played with it for a couple hour and finally concluded that the owners manual was wrong in their instructions on where to put the meat. He noted that the steaks could be placed on a lower rack, like rack 4 instead of 6 and the steaks would do just as well. And that contrary to what the manual said and contrary to the fact that it worked fine using the recommended settings prior to the first failure - that was the way this clown insisted the oven was supposed to work. With that he came up with a $250 bill for his time. That was about a year ago. I hope hes still holding his breath.Each failure was accompanied by a tremendous amount of smoke. There is no internal exhaust system, but the experts couldnt explain the smoke accompanying the failure. I dont have the answer but we have found that while we get a failure and a lot of smoke and a failure with the rack at level 6. Hi Broil. We get no failure and less smoke (of course) with the rack set at level 6 Hi Convection Broil. So through no fault of Thermador, we can broil steaks almost like the user manual recommends.
Publicado: October 22, 2014
Alan of Las Vegas, NV
Fuente: consumeraffairs.com

I first called Thermador to deal with 2 issues in my range over 3.5 months
I first called Thermador to deal with 2 issues in my range over 3.5 months ago. Since then, their technician came to my house only 6 times and still hasnt fixed the issues. He promised to come multiple times but had to cancel because his dog wasnt feeling well (I cant make it up). And then he went on vacation, then he was too far, too tired etc. I called the company and was treated with disdain. They just suck!!!
Publicado: September 19, 2016
joel of Gladwyne, PA
Fuente: consumeraffairs.com

Got a lemon. Simple as that. Brand new $6,500.00 stove not functioning prop
Got a lemon. Simple as that. Brand new $6,500.00 stove not functioning properly, on broil or bake, intense amount of heat and smoke coming from stove after it is heated. I do have a good vent system and must have it on, otherwise I would have the alarm go off for all the smoke that builds up and seeps out of oven. After 2 technicians I am told the blower element needs to be replaced. Brand new stove and parts need to be replaced??? Unacceptable!!! Newly installed and after a few uses with manufacturing defects it should not be considered safe to use. Thermador is only willing to replace parts and not replace.
Publicado: July 17, 2015
Phyllis of Pittsburgh, PA
Fuente: consumeraffairs.com

I just bought Thermador appliances (Refrigerator, Stovetop, Microwave Oven,
I just bought Thermador appliances (Refrigerator, Stovetop, Microwave Oven, Dishwasher, Exhaust fan for stovetop) from Best Buy and they delivered the appliances on Feb 06, 2016 for my newly refurbished kitchen. When they delivered the appliances to my house and I opened the boxes, I noticed the Refrigerator had a dent on the door and the Microwave Oven had permanent marker markings on the sides of the appliance. The Stovetop that was installed started making noises the first day it was installed. Every time I turn the stove on, there is a ticking noise that does not go away and stays on until I turn off the stove. All five burners make this noise. Along with the ticking noise, the stainless steel stove turned dirty yellow upon first use. If I cook anything for 5 minutes, the cooktop turns gets a dirty yellow stain which does not go away. I complained to Best Buy, however, no one helped me. I used a normal sized pan to cook my food and the entire stovetop around that burner turned dirty yellow! The color does not come off! Since I noticed all these problems I called Best Buy that I want to return the appliances because they are horrible quality and also I received damaged goods upon receiving the appliances whereas I paid for brand new items. I spend about $10,000 dollars on these appliances. I called Best Buy again on the 10th day of my purchase and said I want to return the appliances. I talked to several people from Best Buy, Sam, Stan, Richard, & Jason and they kept putting me on hold but no one was able to help me still. Eventually, they said they would call me back and no one ever did. Finally, after five days of continuously trying to contact Best Buy, I finally got to the manager and he said it has been more than 14 days to return the appliances because the 14 days return policy had been over. Just to mention, upon purchase, no one had told me there was a 14-day return policy. However, I was trying to reach Best Buy since day 10 and they kept pushing me off. Now I am stuck with appliances I don’t want because they came damaged upon arrival. Best buy manager said that he can change the refrigerator door but I do not want it anymore. I am trying to get in touch with Thermador but no one is able to help me. I am extremely upset! My Sales Number is ** and **. I need someone from Thermador to contact me so I can get things cleared up and I want to return the appliances back as soon as possible. Some of the appliances seem like they may have been previously used and returned by other people. I really appreciate the corporate office if they take notice of the used items and help me. I have not used any of the appliances besides the cooktop; the rest are still sitting there waiting to be installed. Can someone please help me for God sake?
Publicado: February 27, 2016
Anna of San Francisco, CA
Fuente: consumeraffairs.com

We did a home remodel in 2005. I spent approximately $11,000 on my fancy Th
We did a home remodel in 2005. I spent approximately $11,000 on my fancy Thermador range (I know, crazy, right?). Anyway, this was supposed to be my once in a lifetime dream kitchen. This range cost more than my first 3 cars put together! Long story short, in 7 years the oven has gone out 3 times and 2 burners once. The cost for these repairs? Over $3,000! The company has exactly zero interaction with customers once theyve purchased, and absolutely zero accountability. I could cry knowing how much money I have wasted on this thing. I cant afford another stove. Can you imagine throwing out a range you have $14k invested in? We had a 4 hundred dollar oven that lasted the first 14 years of our marriage. We then sold it for $200! Thermador is the worst company I have ever dealt with in my entire life. They do not care about or stand behind anything they sell.
Publicado: September 6, 2012
Claudia of Minnetrista, MN
Fuente: consumeraffairs.com

BUYER BEWARE!! Do not buy this product. Own a 48 range and both ovens are c
BUYER BEWARE!! Do not buy this product. Own a 48 range and both ovens are continually broke. Indicator lights blew out, oven door does not close (on 2nd door). Temp is higher than on indicator. Whole kitchen smells like gas when turn on oven. Small oven does not heat. Called customer service and was told it is 10 yrs old and they are beyond life expectancy and she was no help and rude. You cannot get compatible parts. Do Not Buy Thermador - bad experience for me. Company does not back their products.
Publicado: March 4, 2015
Rhonda of La Grange, TX
Fuente: consumeraffairs.com

The Thermador dishwasher was installed in the summer of 2012 (7 years ago).
The Thermador dishwasher was installed in the summer of 2012 (7 years ago). I have had to replace the computer as the lighting wasnt working (within 2 years). Shortly after replacing the same problem re-occurred. Now the dishwasher does not turn off and it runs and runs with no water. Thermador stated that I should get it serviced - no concern whatsoever that this product was costly to purchase and costly to repair. Thermador DWHD630IFM. No more products from Thermador.
Publicado: June 19, 2019
Carol of Bryn Mawr, PA
Fuente: consumeraffairs.com

Our range oven (RDF30RS) oven stopped heating, so since only 2013, we had t
Our range oven (RDF30RS) oven stopped heating, so since only 2013, we had the control panel repaired by auth repair co. The night the repair was completed, the stove stopped igniting (spark modulator failed?). Repair co said it was only coincidental, so after almost $500. to repair oven (which we assumed made sense given over $4,000. price), but we are now told that it is difficult to replace the spark modulator due to impossibility of removing stovetop (screws need to be bored out and replaced), so repair cost is almost $800. I called company to complaint that at least we should be able to replace the part, but due to the defective bolts assembly, it cant be done. No help, and then after she checked with supervisor twice, I was cut off.
Publicado: February 15, 2021
June of Gloucester, MA
Fuente: consumeraffairs.com

Estamos realmente impresionados con nuestro nuevo lavavajillas. EstĂĄ bien
Estamos realmente impresionados con nuestro nuevo lavavajillas. EstĂĄ bien diseñado en muchos aspectos. Nuestro antiguo DW tenĂ­a una pequeña tercera rejilla superior, como Ă©sta, pero la rejilla del antiguo era demasiado poco profunda para sostener cosas como nuestra espĂĄtula de la sartĂ©n y era bastante inĂștil. Este estante sostiene esos utensilios muy bien y tiene un super soporte de cubiertos incorporado, asĂ­ que quitamos el soporte de cubiertos del estante inferior, lo que hace mĂĄs espacio en el estante mĂĄs bajo. Lo que me lleva a otra caracterĂ­stica impresionante. ÂĄEste lavavajillas tiene capacidad para un montĂłn de platos! Las ranuras estĂĄn muy juntas, lo que me hizo preguntarme si habĂ­a suficiente espacio para que los platos quedaran limpios, pero hace un gran trabajo de limpieza, aunque sigo su recomendaciĂłn y NO enjuago mis platos. Si te preocupan los olores como a mĂ­, cuando cierras la puerta, se cierra REALMENTE bien, por lo que los platos sucios no huelen en la cocina. Como nota final, el ciclo es rĂĄpido, y el secado de ahorro de energĂ­a por defecto funciona tan bien que incluso los fondos de mis tazas de cafĂ©, que siempre solĂ­an tener una pequeña cantidad de agua que tenĂ­a que secar a mano, salen completamente secos.
Publicado: January 30, 2021
AngieBoyter
Fuente: BestBuy.com

Since purchasing my Thermador Freezer, I have had an ongoing problem with t
Since purchasing my Thermador Freezer, I have had an ongoing problem with the ice maker. It just stops working. After being repaired numerous times, Thermador approved having the entire unit replaced, sending me an e-mail confirming this decision on August 7 and promising someone would contact me within 7-10 business days. This greatly eased my general disappointment with Thermador and its customer service department - including all the scheduled appointments that were cancelled (last minute) or no shows. I believed they were trying to correct what was overall a frustrating and negative experience. Unfortunately, I am now even more frustrated as it is September and I still do not have a working ice maker/freezer. I have asked to speak to a supervisor numerous times but they are never available and do not return my calls.
Publicado: September 2, 2014
Donna of Sherman Oaks, CA
Fuente: consumeraffairs.com

My husband and I had been planning on renovating our kitchen for three year
My husband and I had been planning on renovating our kitchen for three years before beginning construction. We finally made the big move and gutted from floor to ceiling redoing lighting, flooring, sheetrock, every part of the kitchen. We chose Thermador appliances after visiting many appliance stores and talking to friends that have Thermador. Also, when you are purchasing all new appliances the appliance package is hard to pass up. We debated on getting Sub Zero/Wolf because it was only $3,000 more but in the end decided on Thermador 2018 Freedom Refrigerator and Freezer much to our dismay. We got our refrigerator first because both were on back order. Within the first 24 hours our refrigerator lights were not working properly and the unit switched off and on. We had to contact a repair person within the first day of having it. They replaced the main board at this time. We then finally received our freezer and again issues. Both appliances (2018 Freedom Refrigerator and Freezer) completely quit working within the first week. We are beyond frustrated and disappointed. The customer service at Thermador is terrible!!! I am wondering if anyone is having these issues and for anyone considering new appliances dont buy Thermador!!
Publicado: February 13, 2018
Rachel of Metairie, LA
Fuente: consumeraffairs.com

We moved into our home in 2007. Previous owner had just redone kitchen, wen
We moved into our home in 2007. Previous owner had just redone kitchen, went high end on appliances not knowing they were going to have job transfer. Recently Thermador downdraft fan stopped working properly. Figured it was out of warranty by now, I took a look to see if it was a switch I could replace - discovered it had a circuit board. I was shocked to see that the circuit board had started to melt along with the wires leading to it. I called Thermador, said I knew it must be out of warranty by now - but it seemed like a defect in manufacturing or design flaw and a fire hazard. After many calls, Thermador reluctantly agreed to send someone at their expense to diagnose. The technician informed me it happens all the time.I maintain for the amount of money spent on this type of product one should expect it to last longer than five or six years, and of all the appliances I have ever owned, it is the only one that has ever had a part that melted and posed a fire hazard. Thermador refuses to make good - it is out of warranty and it is normal wear and tear. I recorded my last conversation with Thermador. The audio, as well as pictures of the melted circuit board and wires and a video of it sparking and smoking can be found on you tube under the user **. I now have a stove in the middle of the kitchen with no ventilation. I want others - who own one of these or are contemplating the purchase of one - to understand the risk and I would like the Thermador to remedy the situation. I have not yet explored whether I am limited to a Thermador brand based on the dimensions of the hole in the granite countertop.
Publicado: July 28, 2013
Bill of Denver, CO
Fuente: consumeraffairs.com

I hate my new stove - it doesn’t have a timer or a thermometer. It c
I hate my new stove - it doesn’t have a timer or a thermometer. It cooks uneven. It trips circuit breakers. I paid $6,300 for this piece of junk. They replaced the inside thermometer but it still cooks uneven. My $99.00 AirFryer cooks and baked way better than this oven. Don’t waste your money - Oh and then you call to talk to customer service and after on hold for an hour it disconnects.
Publicado: October 22, 2021
Cathy of Worcester, MA
Fuente: consumeraffairs.com

Wow. We have had so many problems with our gas range since purchased. We ha
Wow. We have had so many problems with our gas range since purchased. We have a service warranty for 5 years and were lucky visits were covered. The experience of 2-3 visits per year for multiple problems is a nightmare. Burners out, potentiometers out, sparking constantly, oven burners out or shot. Wait for parts weeks at a time..... Like others, pretty range sits not of any use. Help....
Publicado: November 20, 2013
Barry of Queensbury, NY
Fuente: consumeraffairs.com

Our refrigerator is leaking water damaging the floor to our apartment. We c
Our refrigerator is leaking water damaging the floor to our apartment. We called urgently to schedule an appointment in New York City and were told no appointments were available for weeks. No one returns repeated calls for help. Would never buy this product again.
Publicado: August 24, 2021
Jon of New York, NY
Fuente: consumeraffairs.com

I purchased a $1,700 Thermador Dishwasher and it has stopped working after
I purchased a $1,700 Thermador Dishwasher and it has stopped working after 1 1/2 years. Labor rates quoted for repair is $99 for twenty minutes and $12.00 for each additional 12 minutes, basically $179 per hour. Also, I purchased a Thermador $6K range and have had to have service on it twice in 1 1/2 years. Thank goodness we purchased a five-year warranty. Never will I purchase another Thermador product.
Publicado: June 5, 2013
Terri of Costa Mesa, CA
Fuente: consumeraffairs.com

The overall performance was just as expected. It performed flawlessly. With
The overall performance was just as expected. It performed flawlessly. With its easy to use setup it was perfect for me and my family. There wasnt single thing on there that gave problems or had you questioning. Well for we paid for it its worth every penny we put down into it. I couldnt have been any more satisfied with it than I already am. I would recommend this brand to anyone and have already recommended to everyone I know. We have the stainless steel model with the side by side oven racks and double top cooking ranges and let me just say it looks absolutely stunning in my kitchen. Very sleek and modern look that would make any kitchen look spectacular. The overall size was just perfect for what I needed. Im able to cook multiple things at the same time without crowding my cook area. That goes for the oven and the ranges. If youre like me and have a big family and love to cook great food this is what youre looking for.
Publicado: September 26, 2016
Johnny of Little Rock, AR
Fuente: consumeraffairs.com

I have had a dual fuel range for nine years. I have put two panels, replace
I have had a dual fuel range for nine years. I have put two panels, replaced the igniters two times, and I am lighting them with a lighter once again. Ive replaced the door lock for the clean cycle, the bottom element once, and now it is bad again. When is enough? I have to give up investing in this horrible appliance. Thermador does nothing to help.
Publicado: October 14, 2011
Joan of Lansdale, PA
Fuente: consumeraffairs.com

Thermador KBUDT4850A10 - We purchased this $7,000 refrigerator for a kitche
Thermador KBUDT4850A10 - We purchased this $7,000 refrigerator for a kitchen remodel. It came with a 10 year warranty. After a couple of months of use we noticed that the ice in the ice maker bin was melting and freezing back together in a large clump. We placed a service call only to be told that this refrigerator does that and there is nothing to fix- it is a design flaw. We have put up with this flaw for the 6 years we have owned this lemon having to dump the ice maker every couple of weeks. Now we have a dent in one of the stainless steel doors. I purchased a replacement door skin for over $700 and placed a call to the support line for help with the install. I was told the only help they could give me was a rate of $129 for the service call and $129 per hour for the repair. I asked for a schematic for the door so I could do it myself and they again refused to help or supply the schematic or repair instructions. I am sure I can figure out how to install this part without their help but it would have went a long way to show a little customer service.
Publicado: January 20, 2015
Mark of Johns Creek, GA
Fuente: consumeraffairs.com

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a sui
Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they havent been helpful to find a solution.The fridge suffers from a slow ice maker. After 24 hrs, the bin is only about two inches deep of ice. The motor was replaced, no success. Bosch told the techs to lower the temp from zero to -4. That didnt work either. The techs have asked for further help from a Bosch area rep on both issues but they havent been forthcoming. Ive also sought help from the store who sold us the appliances. They forwarded my video of the noise to Bosch personnel, but they havent responded either. My patience has run out. If Bosch was responsive and helpful with a solution, this review would be more positive.
Publicado: January 30, 2014
Steve of Atlanta, GA
Fuente: consumeraffairs.com

Thermador Dual Supply Range - PD484GGEBS-4 burnerOur Thermador Oven stopped
Thermador Dual Supply Range - PD484GGEBS-4 burnerOur Thermador Oven stopped working (oven) due to what they called a control board short issue. Thermador has no record for this issue and we were routed to a local repair (Gourmet Appliances). This was after 4 years of use. The control board materials to replace it was about $800 and installation just over $1000.Now after 5 years after a normal cleaning mode, the oven switched to automatically release the door after cleaning and was stuck. We are really concerned over the quality of this product; a professional series product. I have saved the original control board if you wish to pursue. I also urge action against Thermador for their quality problems and lack of quality service.
Publicado: August 13, 2011
Joy of Fremont, CA
Fuente: consumeraffairs.com

Thermador / Bosch only support the newest models of their appliance, and ha
Thermador / Bosch only support the newest models of their appliance, and have discontinued product support and parts for legacy ranges and appliances. I need something as simple as a knob for a range, and their customer service basically told me to search the internet to see if I can find something, because they do not support their product and cannot recommend a replacement. They went on to tell me that they have no responsibility after the product is purchased and that it would be best to spend $1500 on a new range. Terrible, terrible, terrible customer service and support! Will never buy their products again!
Publicado: January 1, 2021
Michael of Clarence, NY
Fuente: consumeraffairs.com

Found out Thermador doesnt make replacement parts for appliances over 7 yea
Found out Thermador doesnt make replacement parts for appliances over 7 years old. Self clean lock device isnt working and $160 service call to find this out. 13 year old range paid $2,600! I will NEVER recommend or purchase Thermador again. This range looks brand new. I ran the self clean twice a year. This is HORRIBLE customer service.
Publicado: August 1, 2014
Susan of Monument Beach, MA
Fuente: consumeraffairs.com

The oven stopped heating and the repair company said we need a new control
The oven stopped heating and the repair company said we need a new control board. Guess what, Thermador no longer makes the part so the oven needs to be replaced. After talking Thermador customer support guy, I was told that I need to replace the three piece combo even the microwave and warmer are still working. Can you imagine the quality and service they provide for such a high end appliance? My old oven kept working for 30 years. They just assuming we can throw everything out and get new ones every few years? I just dont trust them. Does anyone on this board have gone through similar ordeal? Is it possible to only replace the broken oven? It seems to me these have separate controls and why we have to replace all of them when just one thing breaks. Thanks in advance for any help or suggestion.
Publicado: January 22, 2016
Jennifer of Chesterfield, MO
Fuente: consumeraffairs.com

If the other 300+ poor reviews dont deter you, perhaps this one will. I pur
If the other 300+ poor reviews dont deter you, perhaps this one will. I purchased a 6 burner range top from Pacific Sales along with a double convection oven. Out of the box, one of the burner keeps clicking and sparking. I phoned Thermador customer service immediately, they gave me an authorized tech. I called, he came and determined it must be a spark module problem. He returned to basically disassemble the entire stove, replacing not only the spark module, but wires as well. Took over 2 hours of trying to figure out the problem That didnt work. I felt I had the right as a customer to not have my new kitchen torn apart to figure a problem that lies with the manufacturer. I called and wrote to supervisors to evoke lemon law. No, they tell me that I needed to allow them 3 to 4 times to willy-nilly take apart the range and not figure out the issue. I rejected this. After 2 weeks of letter writing, emailing, and phone conversations, I agreed to let them do another repair. The tech they sent has been here for over an hour as I write this review, still trying to figure out the issue as if my stove is some sort of test for the tech. Really Thermador? Im just waiting for them to make good on their promise of replacing the range. Oh the tech they sent just knocked over a part and scratched up my brand new cabinet.
Publicado: September 21, 2015
helen of Encintias, CA
Fuente: consumeraffairs.com

Bought the dual fuel range ($15,000), column fridge, column wine fridge and
Bought the dual fuel range ($15,000), column fridge, column wine fridge and d/w in fall 2016. Oven failed for our first Thanksgiving AND this Thanksgiving. Seriously?! ?Bought a countertop turkey roaster (thank you, Costco!) that saved our holiday. Have had SEVEN service calls - our THIRD defective computer board is being replaced this morning. Hinges replaced on main oven in June. Angry does not begin to articulate my feelings about this sham company. The last customer service rep was beyond rude - after holding 15 minutes to reach the rep and explaining our unacceptable situation, the rep said, I dont know what you want. What I want is a $15,000 oven that is one year old to freaking WORK!! Do not waste your $$ on these appliances. Buy good looking cheaper ones and replace as needed. And dont forget to buy a turkey roaster! They are still on sale at Costco!
Publicado: December 16, 2016
CC of Spring, TX
Fuente: consumeraffairs.com

Thermador -Unless you enjoying seeing F-34 codes on the panel, do not buy!
Thermador -Unless you enjoying seeing F-34 codes on the panel, do not buy! Their products are suppose to be a higher end brand of appliances and the cost goes right along with that. I have a Thermador built in double wall oven. I cannot tell you how many control panels I have had replaced at $486 each plus labor! Tack on the relay and touch panel replacements, Ive clearly spent more on the repairs than the outrageously priced oven. I had an authorized Thermador service company here. After following the advice of THERMADOR tech. (who was on speaker phone,) they decided to replace the control panel. That was done but it did not fix the problem. So now trying a display panel BUT once an electronic part is opened it cannot be returned. So $486 down the drain. When panel was connected something happened with electric and everything went out. Now they say I need relay, control and display! NO THANK YOU!!I have never written a negative comment on any appliance before and probably would not have bothered with this, but the poor customer service was worse than the actual horrible oven. When I called customer service, I can tell that she was not interested in what I had to say. All service call copies were emailed to the email address given with a case number she gave me. I followed up 3 days later and of course they said customer service gave me the wrong email address. Back to square 1. No working oven, in the middle of a pandemic with a family of 6 and only a cooktop and microwave. Thank goodness my cooktop is a Viking. Never had a service call on it. I am purchasing a new wall oven. I would love to drop this off at Thermadors doorstep. Purchasing a new oven. Needless to say it will not be a Thermador.
Publicado: March 27, 2020
Pamela of Hollidaysburg, PA
Fuente: consumeraffairs.com

The large oven kept shutting off and the door doesnt shut. Resetting the br
The large oven kept shutting off and the door doesnt shut. Resetting the breaker appeared to fix it, but didnt. Repairman came out and replaced the main board and relay board for $600. Now the large oven works, but the light does not go off in the large oven, and the fan runs continuously after using the small oven until you shut off the breaker. The repairman does not know why. He also informed me that Thermador no longer makes hinges for the large door, so I need to replace the entire door for $1200. Also charged $200 to replace the switch panel on the vent hood, which he was certain would fix the halogen lights. It didnt. Is anyone aware of a class action suit? Hundreds or thousands of complaints at $6-12K per range, it seems like there are millions of dollars to be recovered from Thermador.
Publicado: January 7, 2014
Lou of San Carlos, CA
Fuente: consumeraffairs.com

Thermador oven is a piece of ** - If you read all of the above complaints a
Thermador oven is a piece of ** - If you read all of the above complaints about Thermador, from the constant and costly repairs to the bad attitude of the representatives on the companys consumer-unfriendly phone line, then you will have the idea of what Ive been through with this Thermador. I will tell anybody who asks and then some, not to buy a Thermador. Stay away from Thermador!
Publicado: June 5, 2012
Jamie Paul of Beaumont, TX
Fuente: consumeraffairs.com

I Purchased Thermador Appliances for my Kitchen (Microwave, Refrigerator, S
I Purchased Thermador Appliances for my Kitchen (Microwave, Refrigerator, Stove, Oven, Dishwasher) for a second home that I live in two times a year for a short period of time. Microwave died, repairing it would cost over $600. No option to replace it because it is discontinued and no other microwave will fit the built in space in my kitchen. Customer services pretty much gave me the only option of remodeling my kitchen as a solution, or to spend another $1000 in the same old microwave purchased from a distributor that still has it on stock.I asked if they were really advising me to purchase a microwave they obviously discontinued because it was defective....they said yes! Grace, the manager I spoke with was absolutely the worst employer at Thermador. She hang up on me. Barret a customer service representative was nice initially but after speaking to his supervisor (Grace) came back to me lying and telling me I had no alternatives but to remodel. Barret I feel for you for having a boss like that.Aside from the microwave, the dishwasher door also broke.... The parts I ordered to fix it dont match my old parts. I contacted Thermador for this as well and again....no solution. They dont know what is going on and nothing they can do. I do advice to stay away from this company. Your appliances will break with very very little use and they will wash their hands. Sadly Thermador is the same as Bosch. I should have spend a bit more money and stick to WOLF. My main home appliances have lasted for years. No issues.
Publicado: May 10, 2019
Carmina of Palo Alto, CA
Fuente: consumeraffairs.com

Bought a high end, very expensive, 30 refrigerator from thermador. Less tha
Bought a high end, very expensive, 30 refrigerator from thermador. Less than a year after installation I noticed a crack in the unit itself (not a drawer or accessory). I called Thermador, and the best they would do for me is send out a tech to patch the crack with epoxy. Now, a year later, the crack is wide open again and getting bigger. Terrible, flimsy product. Not worth the $$$ and Thermador does not stand behind their products or honor their warranty. Buyer beware.
Publicado: April 3, 2017
R. of Wayland, MA
Fuente: consumeraffairs.com

We installed a 36 gas range in Feb. 2014. We have been remodeling our home
We installed a 36 gas range in Feb. 2014. We have been remodeling our home for the past 2 1/2 yrs. and finally moved in a month ago. We have already had to have a repair service come out twice and he informed me we would become good friends. The range will not turn down low enough to simmer and the constant on & off of the 2 simmer burners is annoying. I dont know why we didnt look at reviews somewhere besides the thermador site. Silly us. The good news is that we have only one more repair to go and the lemon law kicks in. Both repairs were 2 different issues so well see what happens next. Anyway, dont be like us, DO YOUR HOMEWORK FIRST. So far Thermador has been nice to work with, well see if that continues.
Publicado: July 29, 2014
Karen of Angwin, CA
Fuente: consumeraffairs.com

We purchased a top-of-the-line Thermador CM302 double oven in 2004; since t
We purchased a top-of-the-line Thermador CM302 double oven in 2004; since then, we have had to replace the Relay Board 3 times.The first time was covered under warranty, the second they paid for 10% of the part cost. We paid entirely for parts and labor after the 3rd failure. Now, it has failed again. Thermador Customer Service is unwilling to do anything about it; and to top it off, they tell me the relay board is no longer available. All they would do is give me the name of a company that might rebuild the board. No help as to who might remove and replace it for us, nor any support to get a new one. The oven wont operate properly - again. Their customer service associate was rude and arrogant. We own several Thermador, Bosch and Gaggenau products. NEVER AGAIN! I strongly suggest that anyone looking for premium appliances avoid EVERYTHING this company makes. Buy them at your own risk...
Publicado: November 8, 2017
Raymond of Grosse Pointe Shores, MI
Fuente: consumeraffairs.com

I purchased my complete set of Thermador appliances back in 2006 and instal
I purchased my complete set of Thermador appliances back in 2006 and installed them in my new kitchen in 2007. In August of this year 2014 the fridge/freezer stopped working and after 2 months of dealing with their customer support and technicians it still doesnt work. I had to purchase a used one off of Craigslist as a temporary just to get by. After several phone calls and much complaining they finally offered to replace it but only if I could show my original receipt/proof of purchase, which of course I can’t find and the dealer is out of business. To add insult to injury I had to pay them just under $900 for labor to have their unqualified technicians come out 4 times. If I ever see the salesperson that talked me into this stuff I think I will punch him in the nose.
Publicado: December 5, 2014
John of Riverside, IL
Fuente: consumeraffairs.com

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