I’m fine with the Viking range. Its quality is good. It is well and it works. The Viking team was nice too. They got a recall item and sent it to me but come to find out, it was already on the unit when I got the recall item.

Theres something in the Viking brand name and about having a high-end appliance in my kitchen for resale. Its a fine refrigerator and it keeps my food cold. However, I feel like I have a refrigerator that I could have bought from a Home Depot. I could have gotten LG or the GE. Six months after owning it, the drawer broke. Ive got older kids and were not abusive to our refrigerator, but actually, it worked out better. Its easier not having the flap on the door that broke, so we kept it that way. My ice maker broke about three months ago too.We have had the refrigerator for two years and Ive been dealing with repairs, which has been going on now for a couple of weeks because it takes a couple of weeks to get somebody out and he just came. Now, its taking three weeks to order parts. And so the name, Viking Refrigerators, sounds terrible. It looks prestigious but I dont feel that I have any type of better quality appliance than if I had gone with a different brand. It hasnt done anything exceptional. I bought it for the prestige that comes behind Viking, but as far as the refrigerator, and even the stove top, microwave, and oven that I got, I feel that its exactly what I would have gotten with any other brand.

Wow. Im glad I discovered this site. It is somewhat comforting to know that so many other people have been totally screwed by Viking CRAP. My $10,000.00 Professional refrigerator is a total joke. The produce drawers freeze everything. The inside is fragile plastic and replacing parts is a nightmare. I talked to a carpenter just today about re-configuring the cabinetry that the Viking Professional (48 X 83) is built into, and replacing it with a normal refrigerator designed for a home. I also bought a double Thermador oven and 48 cooktop. I like it, but was told by the store that the appliances were purchased from that when things start to break on the stove, I wont be able to replace any parts because Thermador has an aggressive obsolescence policy, and you cant get parts after 7 years.I will replace the cooktop with a Wolf cooktop when it finally stops working.

Ive always liked the look of Viking Ranges, just seeing them in many other homes I knew thats what I wanted to purchase. Mine has double ovens which I like. Its three years old, and it looks great however Im still dealing with the gas leak. But overall I like their appliances and I have a kitchen full of Viking.

My Viking refrigerator is leaking on my hardwood floor. I bought it about five years ago and the LED lighting is nice. However, Im trying to get it fixed and its been a challenge finding people in Alabama that knows how to fix it. Im frustrated right now.

Im a furniture upholsterer, so I have a lot of friends that are decorators. I go inside other houses when they decorate and I see the Viking ranges and I like it. At Costco, they have NXR, which is almost the same range but the reviews are really bad. The quality of my Viking range is excellent and Ive got what I need for this moment. This is the first time I bought a range and its a nice piece. Its unbelievable.

I wish I had read these reviews before I bought my brand new Viking refrigerator this year. Here is an excerpt from my letter to the editor of Consumer Reports Shop Smart Magazine about Viking. They had a piece in their latest October 2012 issue on recalled dangerous products and the Viking refrigerator is among the top 10 and clearly verifies the companys lack of responsibility.Letter to Editor: I wanted to thank you for your recent coverage on the top 10 Dangerous Recalled Products and the companies that are in the Hall of Shame. I am a very dissatisfied Viking customer and was an owner of the refrigerator that was on recall. The fridge was recalled because of faulty and dangerous door hinges. Viking replaced the hinges and then soon after, the replacement parts themselves were on recall! The Viking recall center called me to offer me a new fridge at 50% off. I took them up on the offer because my fridge was over 10 years old and is a built-in. I thought it would be nice to have a new fridge that would be similar to the old one and fit into the built-in space in my kitchen. I got the new fridge in February of this year and have constantly had problems with it overheating and spoiling my food. I have had it repaired many times under the warranty but it continues to have the same problems. The Viking techs seem to be at a loss as to how to permanently fix it and have now been slow in getting back to me. I continue to have a fridge that I cannot count on and a company that I cannot count on either. I have had to purchase a small dorm-size fridge to put in my high-end kitchen right next to my high-end Viking fridge that doesnt work properly. I was not surprised and somewhat relieved to see the article in your magazine about Viking. I now know that I am dealing with a company that fails to report defective products and continues to produce defective products. The lack of responsibility that this company shows to their customers and to the consumer is appalling and they deserve to be in the Hall of Shame. I am writing to their President and CEO and am enclosing a copy of your article in my letter. Thank you again for looking out for the consumer.

I bought a house with a Viking range. I like the range, but I’m not happy with the oven --- I’m not able to really cook in the oven. The range, on the other hand, looks like a solid piece of equipment. The range is pretty and the stovetop cooking is my favorite feature.

I have been using Viking products for a couple years now. However, one of the things that I’m having a problem with, and this is the second kitchen we put in, is it seems like every time I buy Viking, it comes in broken. Last 2012, we did the kitchen and the refrigerator came in and they had no compressor. I told them to take it back, but they wouldn’t take it back. So, I bought a rebuilt. They can fix it, but I tested that and then I was like okay. I supposed it was just bad luck. And then this time, I used it and the refrigerator came in broken again. So, I have a broken refrigerator there with the door that is not working.Then, they got to come back and then the dishwasher got a bulk. As soon as the guy came out, I’m like, “What is wrong with you guys? Every time I get something from you guys, is it just my bad luck or what?” Out of four appliances, two of them broke. That is ridiculous. I also said that we do our kitchen every four years and I’m doing a kitchen down in Florida. That was to start this month and I’m behind and I told him I can’t be bringing in stuff that I know I got a way to get it fixed and I’m not there. I said I can’t do this. Nevertheless, everything else looks good. The Viking dealer was fine.

We like the Viking refrigerator and the quality is good.

I bought a fridge and dishwasher back in 2011. The fridge was fine, however, the dishwasher was just dreadful. After going through several channels, a Viking rep told me to pull it out and sell it. Eventually, the store where I bought it ended up replacing it. I then opted for a Miele dishwasher. In June 2013, I decided to try again with Viking. I ordered a range top, range hood with fan, and warming drawer. The range top had to be replaced as it arrived very badly scratched and dented. It was yet another ordeal to get it replaced. The warming drawer is sitting all apart on my living room floor. Ive never had the chance to use it because the cabinet rubs against the drawer and screeches metal to metal when trying to use it.The Viking rep sent out a panel to be screwed into the base of the drawer to keep it flat but that did not work. Now we have another part ordered but Viking has the flippant attitude of telling us they have no idea when the part will arrive. In order to complete the remodel of my kitchen I needed double ovens and a microwave. I chose Jenn Air, and could not be happier with their products. Also, their customer service is outstanding. Viking is definitely the most unprofessional company I have ever dealt with. Their customer service is just horrendous.

My Viking Refrigerator is nice cause it goes back in the cabinet. But my wife doesnt like it because they are not very built very well. The shelves got broken during shipping which costs $200 a piece. And for as much as we spent on it, it doesn’t have an ice maker or a water dispenser. So I bought a Viking ice maker. We also bought a 48-inch stove, a 36-inch stove that’s going on the basement and we have the Viking dishwasher for a house that we just started building.

Viking refrigerators are of good quality and I love the sleekness of it. The cost is another factor I chose them. I would definitely recommend Viking products.

Viking is a valuable brand and it conveys quality. Purchasing our range was super easy. We looked at a lot of local, brick-and-mortar stores here, but no one carried it. They werent carrying a lot of different things because of inventory issues with COVID. So, we ended up ordering it online through a website called Appliances Connection. We got it within six weeks. So, it was great. Install was seamless. Im pretty happy with the rebate.As far as the range itself, I like that the knob lights up and that I can change the colors on it. I like also the bronze gold colored burners. What I dont like about it is you cant keep the bronze gold color burners looking new. Theyre already discolored. So, thats frustrating. Also, in the oven, its hard to tell when its at temperature, as well as theres no broil setting, which is strange. Ive never had another without broil setting on it.

I like the durability, functionality, and ease of use of Viking ranges. We went to a Pacific Sales store very close to us. And my wife and I loved the 8-burners. We bought a Viking range and a few other Vikings such as microwave, dishwasher, and the hood. However, Pacific Sales screwed up the sales and they were not knowledgeable at all. There were delays in the delivery, and then when they scheduled it to come, we had to call multiple times. At one time, they delivered it to the wrong address, too, and the credit card that they charged was another issue. So, Viking really should check to see how Pacific Sales sell because of the experience. We finally got our purchase and we installed it, and I have nothing but good things to say about the look, the layout, the design, and the functionality. I love the burners and I love to cook. If I want to put something, I get a good enough heat in there, and that stuff is very good. I also like the traditional knobs. With the other companies, you really have to guess which knob to turn which burner on. The Viking is designed so well. Im very pleased with it. And now Im dealing with the rebate, which Im dealing directly with Viking. I sent them all the receipts to work on my rebates and I havent heard anything back from them yet. Also, when I call for the customer support, there was a lack of knowledge. And then, the website is designed for us to register there and its not as friendly as I want it to be and even though, when I call customer support and asked them, they didn’t know. So, I still hadnt registered my products with them yet.

Im happy with my Viking refrigerator. I got one for my home since Im a contractor but I also get it for all my customers. The freezer is nice and I love it. The reps at the Viking dealer are also very nice. I wish theyd have more sales but so far everythings good.

Im very dissatisfied with my Viking Refrigerator. I find the design of the refrigerator really crazy. You have to open the refrigerator doors to get water out of a spigot inside the door, which when youre filling drips onto the bottom of the refrigerator. And we have been having horrendous problems with the door sticking at the bottom. Weve had the freezer door fixed four times that it gets to the point where you just cant open it. The service company has been in four times and they pull it all out. They clean out all the ice and do everything they need to do and they put it back. It works better because when they arrived you couldnt open it at all. But once they leave it is still not working properly. I dont know what the solution is because A-1 Appliance solved it for maybe two days, three days, four days and then it just sticks again.

Viking has a high quality product at a reasonable price. I like the look of the range though I wish it had a timer. My husband uses the griddle a lot. He really likes that.

We have owned many Viking appliances over the years. Our most recent purchases have been a $5,000.00 freestanding gas range (VGSC530-4B) with 2 safety recall problems. Very inconvenient and required 2 days of my time to coordinate service people and repairs. Second, an undercounter microwave oven (VMOD240) which cost $1,300.00 and has a cheap plastic keypad. The finish started wearing off of the numbers within 18 months of normal use (by 2 people). Now it looks unsightly and dirty even though it is clean. I just ordered a replacement keypad part which cost $90... ridiculous for a strip of plastic. A microwave this expensive should be of higher quality and last longer. Also, over the phone, Viking customer service representatives can be snooty and surly. Hello... I am a C U S T O M E R... who has spent a significant amount of money on your products. Maybe you should be nice!! I will consider purchasing appliances from another manufacturer for my next project.

Weve had our Viking fridge for five years now and our experience has been very good. We had a problem with the compressor and because its under warranty, we called Viking Refrigerators a few weeks ago to have the piece repaired, and we had a very good service. Initially, we were renovating the kitchen and we wanted a fridge that is not too deep and that is bigger than the standard and we thought that the Viking was the one we needed. We like that we can easily find things in the fridge because its only 24 inches in depth. The only thing is we were a bit disappointed with the cheap drawers because theyre plastic and everything was cracked. So for the price we paid for the fridge, the drawers should have been of a better quality. The person who came to change the compressors said that it would cost us a big amount to change the drawers, so we will keep them with all the cracks.

I purchased a Professional Series Viking Range this past summer. Used it very little until the holidays came and day before Thanksgiving, it pooped out. So long story short, they got it working for a few days then 10 days before Christmas and all the house guests, the oven stops again. Parts ordered over 10 days now and no one seems to know where they are. The people who are contracted to service the oven are most definitely not the problem, it is Viking. This company has bar none the absolutely worst customer service I have ever encountered. They do not return calls, they put you on hold for literally hours. No one seems to know anything about anything. Even their supervisors are bad. All you can do is leave a message. It is a true shame that a company that is representative of how things are done in the United States of America has screwed it up so badly. They are apathetic. Too bad because not every American company is this bad. I have had a much better customer service experience with my foreign made TV. I would recommend that just because you pay top dollar does not guarantee you will get great service. They are the worst.

Indicator light would not work and burner coil was loose. Mr. Appliance was sent to repair the range and did a wonderful job. Viking representatives helped with the warranty and also were very professional. The product service lived up to the quality product name.

It would take days to fully explain all of the trouble weve had with our Viking refrigerator and freezer. They are both about five years old and have been nothing but trouble. The first freezer was deemed a lemon and was replaced just before we purchased our home. The replacement freezer has never worked properly. Over the past year, I have had the local repair company at my home about a dozen times. My children are familiar with the man. They greet him by name; we even got him a Christmas gift! That is how familiar we are with the repairman.Last March, the refrigerator stopped working. It took over a week just to have someone come and diagnose the issue. Then, the part we needed was on back order. We were without a refrigerator for over a month. As a wife and a mother of two young children, you can imagine the problems this caused. Once it was repaired, it worked for a few months, until we began having issues again in the summertime.We also had an ongoing issue with the freezer developing a sheet of ice on the back wall. On December 18, 2018, we had the repairman come for the issue with the ice in the freezer (I think this was his fourth time coming for that particular issue), as well as an issue with the refrigerator developing a sheet of ice behind the drawers. Each time we have one problem repaired, a new one comes up. I actually called Viking Customer Service and spoke in detail with a representative on February 12th. I explained that we had been without a refrigerator since December (in addition to the ice developing, there was another issue that caused the refrigerator to stop cooling). The part needed to repair this problem was on backorder. She was very kind and helpful and assured me she would return my call within 48 hours. I have yet to hear back from her.The cost to replace the refrigerator and freezer is over $20k. The fact that we have an appliance that is that expensive and it rarely functions properly is absolutely ridiculous. I would happily purchase another brand, but nothing is the same size as the Viking. Therefore, were looking at having to renovate our kitchen and change the cabinets to accommodate a new refrigerator and freezer. I had a sliver of hope after speaking to the customer service representative, but now I know that was too good to be true. Not only are the Viking products unreliable, they dont care about the consumer.I have never been so dissatisfied with a product or a company. I have spent countless hours on the phone with the repair company and days at home waiting on service. Ive wasted money on the repairs, not to mention the obscene amount of food, both refrigerated and frozen, that Ive had to throw away. I honestly cannot believe they are able to get away with selling these products.

My wife liked the style as well as the lights of the Viking Refrigerator and the salesman in the store recommended it. Their customer service was also the best. The only thing were not crazy about is the ice maker. Its got the arm but I dont know if its done on sensors where it doesnt overflow and doesnt really fill the refrigerator in. But then Viking is great and we love it.

Ten years ago, we saw Viking ranges when we did some other kitchen. We had bought a Samsung Dual Fuel and it was a month-old when it broke, so we sent it back. They brought us another one and that one broke too, so we decided not to go to Samsung anymore. We went out to look for a stove and where we had just remodeled our bathroom, they had a kitchen display for all their kitchen wares and were moving showroom, so all their kitchen stuff were on sale. The Viking Range was 50% off. It was $6,000 but we got it for $3,000. We were looking for a stove, so why not? Ive only had it a couple of months, but I like it. However, Im not crazy about how I cant get it to simmer low enough, and the blue light that clicks off and on, so I dont really ever know when the ovens preheated. Theres no bell that dings and says that its ready, so Im constantly looking at that light to see if it has preheated, and I wish there was. Also, I miss my drawer in the bottom where I kept all my cookie sheets and stuff, and the Viking Range doesnt have it. We had to take our microwave out and get a downdraft, and that was a bummer. It wasnt really a Viking dealer who sold it to me. It was a Fergusons Plumbing lady who did. On the other hand, one thing I do like about it real well, is the way the telescopic tray pulls out in the center.

I moved from North Carolina to Texas. I had a KitchenAid back in North Carolina and I had mix results, but mostly positive. And I switched from KitchenAid to Viking when I moved to Texas. I walked into Best Buy, saw Vikings, and I liked it. The measurements were such that it fit my house. Ive heard their reputation was good and unfortunately my experience was not that good. And I like the layout of the inside and configuration of it. I did not particularly go out and do an experimentation or competitive shopping. I still like the Viking but I bought it off the floor. In other words, it was a floor model. My number one complaint is that the delivery from Best Buy to my home was mediocre. Two dudes came and then just dumped the box. They couldnt wait to get out and get their money. They didnt level it. The couple of the handles were loose because its just a floor model. I knew that and got a discount because of it. But we checked carefully with Viking and I was able to ascertain on the phone that I had full warranty just as if it was new. I learned one lesson that I would not buy another floor model again. I got the discounts for a good reason, but there were nix in the handle. It didnt bother me because of the discount was substantial and I thought, What the heck? Its a good box. So, I bought it. And I would never do that again. Because even though I had a full warranty and Viking was very accommodating about getting a service order out and getting a service guy in here, their service guys are not trained. A dude came in to do the servicing because the rubber sealed on the freezer portion did not close all the way at the top. Otherwise, there was a half an inch gap between the rubber and the metal. And consequently, the box was going 24/7. I never heard it quiet ever until I had this service call. He tightened up one handle, but didnt do the other handle. The bottom portion of the outside to the decorative chrome piece that sits on the floor thats loose on one end. He didnt tighten that. It was a very slipshod work. He didnt have the tools and didnt have the moxie to do the service.So, Im disappointed in that fashion. Im still not quite sure whether the freezer portion is correctly positioned and whether the screws are correctly tightened and leveled. I understand about floors not even and the knob but now the box is not level. And it bothers me. I look at it every day, and I see it that its at least three quarters inches off on one side. I paid quite a bit of money for a nice box that I thought was the top of the line, top shelf box and I cant get any satisfaction. I cant get any service.I dont think the problem is just with the Viking product. I think its a combination of things. When they put it on sale, they had moved it from the wall portion to the outside door of Alco or Foyer. So, theyve been moving it around and that indicates to me that depending how good the movers are, what kind of dollies they use, and where the heck they put the dolly, did they bend something, the freezer door portion get bent and out of shape and thats why the rubber seal did not seal.

The construction manager who helped us through the renovation recommended Viking and I was familiar with the company itself. As a profession, I have dealt with them professionally for hotels and restaurants. I knew the brand and the quality has been very good. However, I have issues with the dishwasher because it takes two hours to do what a normal one does. Also, the keyboard is not customer-friendly. There are a lot of buttons to push and usually, it takes a while for it to get to the program it needs to be washed. On the other hand, I love the refrigerator, oven and microwave. I wish the ice maker is larger but everything I have is good and I just have to master using the dish machine. The Viking dealer did a great job. They walked me through, helped me to get a credit line and delivered when they said they were gonna do it, so I was very pleased with them I appreciate everything Viking has done and I will recommend them to friends.

I knew what I wanted when I went to the store and I told the staff I was looking for a particular Viking range. The only thing was that they had to distinguish between a dual fuel and a non-dual fuel range. The Viking range is a great product and I like its gas top feature.

I was replacing an old unit which Ive had for 10 years with Viking refrigerator, the same unit. The old one had a problem with the door hinge so it was recalled. The new Viking is excellent. It was a newer model because there wasn’t an exact replacement with the older model. Everybody was very, very nice and everything was absolutely perfect.

Viking ranges are known and they are aesthetically better than their competitors. I got my Viking range from AJ Madison and they told us it would take about a month to deliver but it took longer than that. I had to reach out to them to confirm and they responded to me saying that the delivery is gonna be delayed by a week but it wasnt a big deal. We got the professional series and its quality is good. One igniter wasnt working well and we called up the company and they sent someone quickly. The service was good and it was covered under warranty. The burners themselves leave stains so it’s weird given the price point of the range. If something goes on it and I dont wipe it immediately, which when I’m cooking Im not gonna wipe it immediately, it leaves a stain. They need to improve the quality on all the burner caps. The gold burners are beautiful though, the heating is great and it cooks up really well. Our experience with the Viking range has been good so far.

Viking stove VES3064BSS electric 4 burner - Is anyone having problems with burning food? My oven runs really hot. I have to adjust the temperature and the time on all the things I put into the oven and its still over cooking my food. I had a repair man in for my dishwasher and he checked it and said it could be the hinges and also checked the temperature in my oven and it runs way over what the temperature is supposed to be. I feel the same as others, Viking does not back their product. I love to cook and bake and this stove has been a disappointment!

Use of 48 inch range - The Cobalt blue range is beautiful. The burners and oven works very well. Two flaws (1) the large oven has three racks with only one that completely pulls out making it difficult to clean the back of the other two. Cooking a large turkey looks to be a problem. (2) The all gas range does not have a self cleaning option. We smell gas for a few minutes when the oven is turned on.

We had a Viking in our town home a number of years ago. We decided to buy from them because of their reputation and the fact that we like having the range with glass. The range has been awesome. It’s bigger and it’s a great brand. I would recommend it.

We built a new home in 2011 and cook and bake regularly. Wanted what we thought were the BEST Appliances in the world but to our surprise the refrigerator and the dishwasher are the WORST!!! Our warranty ran out in August 2014. I called Viking to help us with the cost of the computer board in the refrigerator that doesnt work which means my refrigerator and freezer do not stay cold. The dishwasher takes hours to go through the shortest cycle, horrible! Shame on VIKING for not standing behind their product. I would not recommend anyone to purchase Viking Products.

I liked the reputation of Viking Ranges and the quality of the range that I got is great. It looks dynamite as well and it came with a free microwave. When we had an issue with the range, Viking sent somebody out to fix it. The interaction with the dealer was great and I had a good experience with Viking.

I used to have a Viking oven so I trusted Viking and that was why I bought the Viking range. My husband ordered it and everything was smooth. The range is a great product but the stove-top is heavy. I clean it after I cook but once I touch the water on that, it gets rusted easily. But that’s the only thing I don’t like. If I purchase the next one, I’m going to buy something thats easy to take care of.

Do not buy Viking appliances. I have the professional series, dishwasher, stove, microwave, wall oven and built in refrigerator. I have had an issue with 3 of my appliances. The oven stop working after very limited use. The recalled parts did not get it working, so now I am told it is the DSI module. I have had much lower priced appliances with basically not problems, and NEVER had the oven/stove to go out after being only 6 years old. Viking appliances just look good on the outside and a piece of junk on the inside.

Everything is fantastic with my Viking range. The brand was associated with high-end quality, durability and functionality and I wasnt misled, thats for sure. I really liked the fact that it seems like a commercial kitchen, but yet there are some modern aspects to it. It works how I want it to work. While I dont anticipate purchasing another one anytime soon, I have no doubts that if I ever needed another range, I would be coming back to Viking.

I have a lot of problems with Viking. The oven is really loud. When you set the temperature for 300, it goes to 300, and then it tries to go on and off just to maintain the temperature. I can hear that on and off sound -- the clicking and the sparks -- in the living room which is a good 30 or 40 feet away. I dont know if I have a faulty unit or thats the way its built. Also, the dishwasher doesnt really clean really well. Ive looked online and at the manual. I tried to tweak things like settings and gears. I also make sure I use rinse aid and high-quality detergents but there have been some issues. One more thing was the fridge. When I set it at a temperature like 37 degrees Fahrenheit, things start freezing in the back of the fridge. If I put a jar of olives towards the back of the fridge, it gets frozen.These are very expensive appliances and theyre considered high-end, but I dont feel like I have that quality in them. Ive had a Frigidaire fridge in my garage and Ive had it for about seven years, and thats working perfectly. I dont think I would recommend Viking but that could change. Ive been meaning to contact support and once I get in touch with them and they can help me resolve these issues, I think maybe it would be different.

I moved in November and I wanted a gas stove. So I found a plumber to put the gas line in and I was either going to buy a Viking or a Wolf. But I read reviews and decided on Viking. I purchased the range from a small store and everyone there was extremely friendly, extremely knowledgeable and very happy to show me all of the wonderful features. They were fantastic and made sure I was happy. I also love the range. Its the best stove. The burners go all the way down to a tiny steamer and thats one of my favorite features. I love the telescopic shelves in the oven, too. I have some back issues and with the way they pull out, its easier for me to get things in and out.

I had a problem with my door. I was given Absolute Parts Repair as the service agent. I have ZERO complaints about them (especially Brandi ** who was an absolute delight to work with!!) BUT I have 2 complaints about Viking Parts Service. It took more than ONE MONTH to get the new door to fix my brand new stove. I finally called directly and talked to a gentleman who said my part should ship in 2 business days. IT DID NOT, in fact there was no part but rather the next time I called Viking Parts directly, I was told that they were manufacturing a whole new door. The second experience was good with Melody **. She kept me up to date and watched my order but honestly ONE PLUS MONTH for a part?? Luckily my kids have moved out but to not have an oven for more than one month is not acceptable as far as I am concerned.

The builder of our home referred us to an appliance place and we ended up with a Viking refrigerator because of the style. We also like the freezer at the bottom. Its three years old now. However, the ice makers broken which is not great. We called and were working on the repair but its taken several weeks.

I like the look of the Viking Ranges, the quality of the oven and the electric oven that’s hard to find. We got one that is 36 inches and has six burners. And this feature of the oven is my favorite. It’s a great looking range and of good quality. When we got it, we thought we had one burner that would not light. But I called and they had somebody come out right away and fixed it. It was quick and it was all covered in the warranty so it was nice and easy. The customer service has been great. Overall, I’m happy.

Viking was the one recommended by the sales representative at Best Buy. Also, I checked some reviews online and it was so good. I wanted to try a new brand and I decided I wanted to get that one. What I like the most is that the fridge is very spacious. More than a regular one. However, I had to call Best Buy because it stopped working. They fixed it for free because I had it for less than a year at that time. So, I had my doubts but it has been working fine since then.

I had an existing Viking refrigerator in our home and it went out. I replaced it with a Viking too but it’s not as near the quality of my original one. The exterior is not even metal. It cant even hold a magnet so its a stainless steel look but its not. The original was sturdier and the inside shelves were more metal. This one seems to be plastic. The freezer part is a lot of plastic. It doesnt have the durability of my old one. Its a cheaper made Viking although I like the sleek look of it.

We have a full suite of Viking appliances. Its pricey but we chose them for their reputation and style. My wife likes the refrigerator more but I find it a little too shallow. Everythings up front. But aesthetically, its very pleasing and it goes with the other appliances as well as the rest of the redone kitchen, and it’s so far, so good. Initially, we had a problem with the refrigerator. It was probably within the first month. Id found a puddle of water below the freezer on the floor. I did not appreciate that at all. It had gone into a defrost mode unexpectedly, and we had to throw everything in the freezer away. The icemaker has that bar that will cut it off as it slows up. That doesnt work. The ice overflows and ends up on the bottom of the freezer. It’s never turned itself off, so you have to turn it off manually to stop the ice being generated. Otherwise, if you pull out the top shelf of the freezer, its higher than the rod because it pushes it out of it, pushes it to the back and out the back, off the end. Were not the only ones. We speak to other people who have it, and they say they have the same issue. From what I understand, there is no fix. It just doesnt do what you thought it would do. Thats something that from a design perspective should be looked at.

Vikings range is a great product for the price. Its quality is beautiful. I also like the look of it. Its six burners have been my favorite since I get a true heat and I do a lot of cooking.

I’ve owned Viking before, and I like the features they had on this particular model. It’s easy to purchase. But Ive had to contact them multiple times. It’s a piece of garbage. It’s broken multiple times. We have a two oven model. The oven will go into self-cleaning mode and lock, even though we’re not trying to clean, we’re trying to cook. And it’ll take days to get the oven unlocked with food stuck in it. Ovens will just die because they won’t heat properly. We have the electric oven with the gas burners. And so, we’ve had failure to heat multiple times as well, with defective relays, defective elements. It’s also very hard to get a serviceperson to come. And when they come, they dont fix it. One problem has recurred and not been repaired several times, and then, I had another problem as well. They always try to charge me for the call, even though it was under warranty. I would never buy Viking again.

Over the years I’ve always wanted to get a Viking range. We moved back to America about five years ago and I went to remodel the kitchen, and that’s when I purchased one. The look is very nice. There’s a couple of quirks on it ‘cause when it came, the knobs were all put in the wrong thing. I didn’t know what was going on when we turned the stove on. I couldn’t understand why we couldn’t turn it smoothly from one adjustment to the other. We came to find out that the back of these knobs were put on wrong. So when the service guy came out, he looked at it and changed the knobs. As far as working with the Viking people, they’ve been very good and the service is top-notch.One of the things Ive noticed is its difficult to see the numbering on the Viking oven on what you want to set it to since its chrome and it is very shiny. When we turn the oven on to 350, we can’t tell when the light goes on or off when it becomes 350. We wait for five minutes and it should be there. We’re trying to get a little external temperature thing to put on there. Other than that, it’s really nice and it gets hot really fast. We like it a lot.

We had a Viking range and refrigerator in our old house and the range was fabulous and the fridge was terrible due to the interior water dispenser that constantly leaked water that pooled inside the fridge. When we moved to our new home, we needed to, once again, buy a new fridge and we (stupidly) purchased another Viking fridge because we were told the interior water dispenser was discontinued because it was a defective design. NOW, we have no water dispenser and we have an entirely new problem -- where the ice maker sprays water all over the inside of the freezer causing a film of ice to cover everything.Now, I have to defrost my freezer ever 3 weeks like my mom did in the 1970s by taking everything out and scraping chunks of ice out of of the freezer. When the ice maker DOES work, it makes one tray of ice about every 12 hours which is not helpful for a family of 5. We have had the freezer serviced 3x which has cost us a thousand dollars and each time the repairman tells me how many Viking fridges he is called for -- and how AWFUL Viking customer service is. They wont even return his calls. If I could give them a ZERO, I gladly would.

I’ve been using Viking for many years. The dealer was great and I had a pleasant experience. I have their range, hood and dishwasher. I like the overall quality of the range. I like that you have so much control over the gas. You can go very low and very high. Its also beautiful, very simple and masculine, and that’s what I love about it. I’m very happy with Viking.

I bought the new house with a Viking range in it. Before I moved here, I lived in an apartment and I had a very old stove. And, this one’s a lot better. I use the ranges oven every day to broil. It has two types of convection broil, and since Ive read the instructions carefully, I can choose one another.

I’ve had issues with the stove, the refrigerator, and the dishwasher. I have to pay almost $2,00 trying to fix them and Viking refused to pay for that. I bought an extended warranty and they wouldnt pay for it because they said the appliances were under manufacturers warranty. But Viking said it was not their warranty. I paid so much money for these things and its not like I can go out and buy new ones. I wouldn’t recommend anybody to buy from Vikings.

My experience with the refrigerator purchased from Viking has been a huge disappointment. Since my purchase I have had over 15 service calls on my frig. Although Ive contacted Viking to express my frustration, the best I get from their service department---- is well nothing! Since my warranty has expired they no longer care that the product is defective. I wanted to send the service records to show that we have had problems day one but they refused. You would think that an 8,000 dollar refrigerator would have been built better---not the case. I will never buy another Viking product!

We bought 4 appliances from this brand - Viking. Three of them already have problems. Professional microwave oven - doesnt work. The fridge that we thought made in USA and we paid such money would work for at least 10 years without problems. The plastic in the fridge is of terrible quality. Dont spend that much money thinking that their products will work very well.

Viking has been nothing but great for me. Ive had my oven for years and never did I have a problem. I definitely recommend these appliances for anyone and any kitchen!

Hinges were replaced 2 times, and theyre still not right. Seals were replaced. Freezer would freeze and thaw out because of seals. Water leak caused floor damage. Plastic shelving and doors have numerous cracks. Viking offered a discount on a new refrigerator, but we would like to enter a class action lawsuit if there is one. We have had nothing but trouble with the refrigerator. The interior of the freezer is rusted in numerous places.

Viking is overpriced garbage. The larger oven bottom metal has warped badly. The stove top burners are hard to auto light. The middle griddle has had a temperature control problem since new and now barely heats up. The fridge/freezer condensation drip pan on the bottom overflows every other month. I believe this is because they tried to not use an electric heater for evaporation to save electricity but it is an energy pig anyways. I changed the ice maker which now works fine because it isnt made by Viking. The through the door ice dispenser has never worked consistently even after being replaced. The hood is okay but is a ** to clean properly. An appliance repairman told me Kitchen Aid is much better quality and the parts are cheaper but more reliable.

Purchased the fridge in 2007. Since then I have had a new motherboard, 3 sets of hinges, 3 ice makers (mine is broken now so it will be 4) and the wheels fall off of the freezer drawer. I had the ice maker replaced 8/13. Its 2/15. They wont replace it!! Bad taste in my mouth!

I saw a Viking refrigerator at Colders Appliance Store and bought it. It was significantly discounted because it was a floor model. Its a side-by-side fridge and the two doors dont align perfectly. Its something you can see and it stands out a little bit. And theres no easy way to adjust in and out and get things in perfect plane. I would have preferred French doors because I could have gotten a full sheet tray in the refrigerator. Whereas with the side-by-side, I cant. But I wanted the 42-inch and Viking dont make a 42-inch with a single door. But other than that, it has been fine.

I had a kitchen remodel and they installed the Viking range, and the unit itself was level front to back and side to side. But the cooking surfaces, which include the range top and the ovens, were not level. They dipped down in the front. I only noticed it when I was making Christmas morning breakfast and I was cooking pounds of bacon on the griddle that covers both the burners. All the grease was collecting in the front of the griddle, which is not safe. If I had not been paying attention, it would have overflowed into the front, right into the burner and cause a fire.I called Viking to state that I had this issue, and they sent one of their authorized service people to come out and look at it. The tech guy was by himself and he couldn’t do much. He fiddled around and then he left. I got a phone call a couple of weeks later that said, “Your case has been closed. There is nothing that can be done with your range. I went back to Viking and they were like, “We got a copy of the report and the report states that it’s an installation problem which is not our issue. You need to go back to whoever installed it.” When they came out to look at my range, my contractor was here. He was talking to the service man and said, “Everything is perfect. I followed all the instructions. Everything is laid out the way it’s supposed to be. Nothing is butting up against it.” It went back and forth and finally, I asked for another different authorized service company to come out. Before they came out, Viking called me and said, “This second opinion you’re getting is not covered.” The second service company came out, and they came out with two guys. The older gentleman looked at the range and said, “Your surface isn’t level.” They took care of it and now its level. He gave me my slip and I was like, “How much do I owe you?” He said, “We are charging Viking for this. It is their problem. You’re not paying for this.” Overall the Viking range is a wonderful thing to cook on when everything is okay. Up until recently, I was cooking for a very large family and boys eat a lot of food on a four-burner cooktop. Now I have an eight-burner range so I can cook to my heart’s content and not have to shuffle things around, shove them in the oven or put them in the grill. I got the range and it came with a microwave drawer which is wonderful. The only thing that I did not get was the range hood because they charge you for it and then they charge you for the fan motors separately.

Weve heard about Viking Ranges for years and wed been wanting one all these years, so we finally got one because we got gas hooked up. I grew up with gas, and when we moved to Florida, Florida had mostly just electricity or electric ranges. My husbands from Mississippi, so we had to look at Mississippi in getting a Viking and we love it. Its the first time hes cooked on a gas stove, and its so much better. It cooks so much nicer and the food tastes better. Everybody from Viking was great. The gas that we put in had been delayed and they kept the stove there, and then they brought it as soon as we needed it.

In Dec. 2013, I began to have an issue with my Viking Dishwasher, purchased the previous March. It made a honking noise when changing cycles. I called Viking, got the name of their local authorized service company, and had that company come out. That was visit one. Need a part. Part ordered and service rep returns (Visit two). Dishwasher apparently repaired, but malfunctions the next time I used it - this time the audible warning beep wont stop. Call the repairman, who comes back and, you guessed it, needs to order a part (Visit three). When he returns and installs the part, the beep still wont stop, so apparently it is the wrong part (This completes visit four). Today he came for the fifth time and, you guessed it, apparently the part he replaced in one of the earlier visits is broken.Compounded the fact that I have been without a dishwasher for seven weeks is the terrible response I get when I try to contact Viking. The only time I was able to reach the company easily was in December. Since then, I am rerouted, given the wrong person, put on hold, etc. More important, apparently Viking has moved the consumer service warranty department to various locations, none of which have access to Vikings warranty records for its existing customers. I have given my serial number to three different Viking company reps over the course of my phone calls to the company, but apparently Viking either doesnt have a system that records this information or its system is not available to the reps assigned to handle customer warranty calls. Now this may make sense to someone, but that someone is not me. I do hope that my Viking fridge, range, and microwave, all purchased at the same time as the dishwasher, never malfunction. I certainly would not have bought any of these products if I had know how terrible the warranty customer interaction is.

My first issue was that EVERY drawer cracked and they refused to replace them when it was clear that the initial cracks happened at installation. Pirch, where I bought the unit, did the honorable thing and resent new ones. This was in the 5th moment of ownership. Thanks Viking! My Viking fridge is now completely out after 9 months and they will get to me after 10 days because they are busy, despite the fact that I told them I have small children. They use 3rd parties who dont care about anything, except to bill Viking. They allege to have fixed their issues and service with the ownership, but that BS as the product is not impressive and the service is a zero. I gave 2 stars for the products good looks, but its all downhill after that, especially after 13k spent! Pos note: Customer Service lady was friendly/respectful.

We bought a complete Viking package including fridge, microwave, dishwasher and, the bane of my existence, a 30 gas range. The range would get to 400 degrees OUTSIDE the over making a burning hazard for anyone who touched the medal on the top of the range. This bad design caused the electronic ignition to fry. We had repair service done on it 3 times at a cost of roughly 2500.00. The ignition is out again and the quote we have had to repair it is $2000.00. That came with a 3 month guarantee. Since the other times we needed repairs there was only once that it was within the 3 month (we still had to pay for the service call to install the part) we decided against having it repaired. We will be buying a Whirlpool to replace it. I made numerous calls to Viking direct and was never able to get anything resolved.

I wouldnt recommend Viking Ranges. We got it because of the brand reputation and the style. However, we have an oven that takes about 45 to 50 minutes to preheat to 350. We called Viking Ranges and they told us who to call. Then when we called the people out here in Los Angeles who are the authorized service reps, the rep thought it was normal. The second time we called was when the rep was really informative and checked with the service tech. She confirmed that it is normal to take that long for the oven to preheat. I went right to the stores. I wish someone would confirm that sounds too long. It seems like there would be way too many complaints to get away with that. We rarely use it but aside from the oven, the range also has a range top which is great.

My daughter got a KitchenAid but I don’t like it at all because when you close one door, the other one doesn’t close all the way or it stays open or you have to open both of them. Every time I go over to my daughter, I try to clean her refrigerator and five minutes later, the fingerprints are right there back again. It just really annoys me. Im kind of a brand name person and Viking means something that’s classy. I like the look and style of it. I like the weight and the handles were strong. All my appliances are very personal and I have to like the way they feel.Everything has been good with my fridge but I havent quite figured out how to work the panel on the door as far as changing the temperature and I havent really investigated it as far as the manual goes. But it stays cold. I like that it doesn’t show a lot of fingerprints.I do use a cleaner on it, but it stays on it. It keeps the fridge looking good for quite awhile. When we ordered it, it had the other grill on the bottom of it but when they delivered it it had the solid tray on the bottom. I think it was new change but I like it. Also I do like the separate compartments in the freezer. Theres a couple of shallow ones and the bigger one on the bottom.I love my Viking refrigerator. I would get another one. Some people think youre going to get Viking just because of the name but I did try to have an open mind when I went to purchase my refrigerator and checked out another one. Maybe I did buy it because it says Viking on it. Im going to have the fridge for a long time, so I might as well get the one I like.

We like the look of the Viking professional series, but there are some reliability issues. We’ve had two service calls in just over a year which made me a little concerned. The first service call happened when the unit didn’t have a fan, so it was overheating, and the thermostat kept cutting off and shutting down the stove oven. Then the second time was when the control panel that drove the gas valve for the main oven and the igniter for the broiler both acted up. We were unable to use the main oven for about three weeks. They had to get some parts, then came back, and fixed the issues.

I have known Viking Ranges for a long time but I never used it. Its high-end, and if you have a Viking in the house, its a good sales point to have. This time, I wanted the best of the best and for the purpose of investment so I bought one. However, the range is not the best as I expected but Im 80% happy about it. It doesnt have timers and setting like all the electronic-oriented, high-tech ranges have these days. Its very simple. Basically, turn the knob on or off. I like it, but more than that, it will help me. I dont have a particularly good eye, and I cannot see if its on or not, so I have to get used to it by feeling the knob. Thats all to it for this range. If you need the fancy features, dont get this one because it doesnt have any. But it does the job right, very straightforward and no frills.I originally purchased this at the local distributor on August 2016. It took three months to deliver through ocean freight because we live in Hawaii. On the day they delivered, the two delivery guys came and unloaded it from the truck. We live two levels up so they had to walk up the stairs. They start to complain about how far up it goes. It is a heavy unit at 400 pounds, so I understood. But at the same time, they said, Oh, there are two dents, one on the front, one on the side. I decided to take it because I thought it could be replaceable parts. But halfway through, two out of the six knobs came off. So, I refused the delivery.The store handled it okay. They gave me the refund which took a while then theyre going to replace the same item order. I made sure this time that the delivery guys did a good job, and they did. The range had no damage cosmetically and the knobs were intact. Its all in good shape. But thats not the end of the story. It finally arrived in the kitchen. But the delivery guys are trucking company people. So, I didnt request for the installation. The power cord needed to be hooked up to the unit because its electric, which I can do. I had the manual, and I was going to follow that. So, I started to open the back-side door to install the cable, but I noticed that its not the same as the picture in the manual. I called Viking and they sent one of the local repair companies to check it. It was the manufacturers mistake to mount the parts completely the wrong way.The repairman was professional, so he dismantled the whole power cable inside the unit, which I have no way to do. They fixed it and Viking was good about it. I didnt have to pay for that. But theres one other problem. The range is square and there are four legs. But the product they delivered had only three. They sent me the leg but on a different day. Im not that young anymore and I cannot move a 400-pound range by myself, lift it up and then install the legs. Its very dangerous and its not easy. So, I called Viking again and they understood the situation. They asked me to contact the same people who installed the cable but they said they will not come to install one leg. I said, The job was not completed. But they never got back to me--very rude voice and he sounded crazy. Im a customer. Why do I have to be accused like that? So, I called back Viking. I wanted somebody else to get sent over. I know its small job but its impossible to install it, and I was ready to pay for it. A very nice guy came over and did a five-minute work. He knew what to do. He installed it and I didnt have to pay for it. The range is working and doesnt have a problem. Viking is a great name and has good quality but getting it in the kitchen was just terrible. I understand Viking made a mistake and they handled this situation generously. But the experience of the whole purchase was a disaster. If I have a choice again, Im not going to buy Viking again ever. This is the last.

My husband did all the research then we went to an excellent Viking dealer in Connecticut. They delivered when they were supposed to, the products were fine, and the prices were right. We bought an entire kitchen, including a Viking stove and a microwave. The quality of the range is excellent and I love the five burners and the convection. Were very happy with Viking.

Viking has got a reputation that it has a very good product. We had a Thermador before and had problems with it so we decided to get a Viking. My husbands a cook and he decided this was what he wanted. When we called in a warranty issue with a fan for the stove, the people from Monterey who handle their warranty repairs came out. The guy was amazing. He did everything that he could find that needed to be done and he was here a few hours.It seems like the whole stove works better since he came out. He came in to replace the fan but now we have lights above the knobs which we never had. It also seems like the burners are hotter. He was out here twice. He came out once and diagnosed the fan problem. Since its an intermittent problem, the only way we were able to show him was that we videoed it. If we hadnt videoed it, they wouldnt have been able to handle it under warranty. Im sure theyre aware that this is an ongoing problem. Ive read about it in the internet as well so my one thing would be when people make a complaint, they shouldnt have to go to the point of videotaping the problem for Viking to authorize the repair. Other than that, we love our Viking Range. Its a really good product.

I like the qualities that the Viking Range has as well as the look. I chose it since I wanted more of an industrial look in my kitchen and a product that was mostly made in America. But I had a little disappointment. When the range was installed, it wasnt installed appropriately. I think it was set to propane when my home is on natural gas. Beyond that, I had to have four service calls because the oven was not working properly. It would come to temperature and then it would just shut off. I questioned my judgment in choosing to pay a premium for that appliance and then I have to do so many service calls to figure out whats wrong with it. The servicemen checked the stove then talked to Viking. They decided it required a specific solution and put that solution in place. They went away and then the next time I used the oven, it was clear that it hadnt been fixed. They went through a process of elimination to figure out what the problem was but it took some time. The good news is that the range works beautifully now and I am pleased with it.

We got our Viking refrigerator through Famous Tate and they took care of everything for us. The refrigerator we got is very nice and Im pleased with it. It was an easy purchase and delivery, and the quality of the product is extremely high.

I guess I am not the only one with this problem as I read the comments!! Has anyone found a solution? I have had a repair man out here 3x and it keeps happening. The coils freeze, the floor of the freezer has a 1/2 inch frozen solid water and water leaks out onto my hardwood floors. If this is obviously a problem why are they not fixing them??????? I had a Subzero in my other home for 20 years and this never happened!!! So during this beautiful Sunday Im inside scraping ice and cleaning up water. Someone has to be accountable.

Ive used Viking Refrigerators in the past through travels and Ive read about them in trade rags. I knew it was a high-end product and it was something I was interested in using once we upgraded our kitchen. We have a property that we stay at in Hawaii and they have all Viking products so we got to use them there. Ive only had them for a few months, but its been fine so far. I like the refrigerators size, commercial look, and the way it fits our custom kitchen design. When I was purchasing it, I knew what I was looking for and did everything online and only talked to the rep for 15 minutes to order. I had some questions regarding the warranty. I heard they extended it to 5 years and I want to confirm what the actual warranty is on it. Aside from that, everything has been great so far.

Purchasing a Viking range was the contractors decision, but we were asked if we were okay with that and to me its one of the best out there. The whole thing is awesome because right now in my other home, I have an electric range and theres no comparison. You can cook faster and you can turn it off and on and have the heat go away. We have the grill part in the middle of our range, which I havent used yet but I love that feature. Overall I havent used the range much yet since its our second home and we were only there over the holidays, but the little bit that I did, I loved it.

We saw at Best Buy that they had some Viking Ranges along with some other commercial brands. My wife was interested in a gas range with a black porcelain top. It came down to styling for us and we ended up with one from Viking. We like the appearance. However, Best Buys people really didn’t know a whole lot about Viking. Viking had a promotion going on with their commercial ranges where they provided a free dishwasher. Because we didn’t buy the professional line, we couldn’t get that promotion. It was a little disappointing ‘cause the stove we bought costs as much or more than the original professional model we were going to purchase. We’re also having problems with the Viking range as the oven hasn’t worked from day one and weve had it for over a month. We have an open service call right now and we’re waiting for parts. The service guy was out once but he didn’t have the right parts. He has to come back and hopefully, itll be this week. We had a Samsung top-of-the-line Chef Collection gas range in our old house right before this Viking range and it caused us nothing but grief. It’s a little disappointing for us to move up to Viking, which should be a higher class, and now we’re having problems with our brand new range. My wife likes the heat control of the Viking range, though, and that it simmers much better than the Samsung did. She loves the cooktop. At this point, the Viking range has a great appearance but questionable reliability.

We remodeled the kitchen and we wanted to go with something that was of really good quality and something that was gonna last. It felt like Viking was the way to go. We have some friends that have Viking appliances, and they also recommended it. We bought our Viking Range at Best Buy. It was delivered and hooked up. Everything was fine from the beginning and we love it.There was an issue with the stove. There was a knob that was not working correctly, but the company came out. They were referred to us by Viking. They fixed it, and we havent had any issues ever since. The qualities are great. I cook a lot, and I feel like all the items, the fridge and the stove in particular, are very sturdy and heavyweight. They seem to work better than the last stove and refrigerator that we had. My wife and I are very happy.

Ive had the range for over a year and the only issue I’m having is servicing for things. It’s been making some noises and banging, and some of the dials aren’t adjusted. I called a couple of times and sent in a couple of requests, but I couldnt get anybody in my area. Im in Edgewater, and apparently, theres nobody that services any part. So thats going to be worrisome.

Ive always had Viking in every appliance in my house. But when my refrigerator stopped all the way out, the technicians kept coming out to fix it. They came, looked at the problem and then they had to go back to get a part. I had to wait for another two to four weeks for it to come down to put in. And then another couple of weeks later, the refrigerator would quit again. So then, they had to come back two weeks later. They were down to replacing everything. Despite that, the technicians were great and I had no problems once they came out. It was just not getting the part that dragged it out because they only service my part of the town every two weeks. But when my husband stepped in, Viking finally gave me a new refrigerator. I was very disappointed that it took me probably half a year to get this issue resolved. It was my mistake and looking back, I probably wouldnt do Viking again even though they finally gave me a new refrigerator. I understand that they have to try to get it fixed but they should have done that instead of waiting for my husband to interfere and that he had to contact one of the bigwigs of Viking.

I bought 3 Viking appliances for $30,000. Big mistake! I have been so disappointed with them & wished I had read these comments before I purchased these expensive junk appliances. The fridge is only 5 years old and has leaked 3 times which resulted in 3 service calls with 1,000$ in repairs without warranty. Third time leaking & repairman said the motor is shut, the refrigerator coolant is low & thered ice buildup etc... Its a 3500 fix & I have no warranty. What a waste of money and everyones time. So pissed off since the fridge is built into our cabinetry. Fridge is turned off. Power off. Cant use it at all now cause it leaks. Poor landfill with all these damaged appliances. What a shame. Never again!

I had Sub-Zero for years, and it was leaking and leaking. We had it fixed a million times before we changed. We also needed a built-in and we wanted a bottom freezer so we went with the Viking. I like the lighting. Also, the ice maker works well and the ice is clear. However, Im not happy with the door. It closes but when you open it, it slams open. Its not balanced. Viking installed it improperly so we had to change the doors. When the doors came, they were all scratched. We had to get a brand-new Viking fridge and there were all these scratches on the doors, which was unacceptable. But they brought new doors and they just didnt balance them.I filled out a form, I registered online, and Viking Refrigerators called me a local company and weve been playing phone tag. I want them to send somebody to fix the door but it hasnt happened. Ive been waiting for a month for that. Also, the drawers are poorly designed. Theyre flimsy and not elegant. Theyre not as sturdy for a $10,000 refrigerator that should be better quality.

Viking is a good brand. And we saw it at Best Buy, and we liked what we saw. The salespeople were very professional. The quality of our range is pretty good, but we’re a little upset with a couple of things. For the price of the range that we bought, it’s a pretty high-end range, and the burners are all stained up with the heat. It doesn’t very look appealing. As soon as we had it installed, we had trouble with one of the burners not lighting up, and we’re still having the same issue. Other than that, we like it. I like that it’s a six burner. And I like the BTU part of it the most.

I like Viking Ranges look but the glass in the oven range door is loose so whenever you clean it, it slides. And I uncovered that one of the burners is actually shaped differently than the other five. I’ve emailed Viking support about it a week or so ago and I haven’t heard back from them yet. I was really just going for the pure industrial range. With the Wolf, we didn’t like the big red handles. I know they offered us black. The Jenn-Air, I didn’t like that it had a digital clock on it. I just wanted that basic, industrial look. And that’s essentially why we ended up with the Viking. I would assume that the Wolf and the Jenn-Air probably have better features. And from what I read online, they don’t have many company issues in the past. But the look drove everything, unfortunately.Also, their dealer always had to contact the Viking sales rep but hes very slow to reply and promised things that never happened. He said he did stuff when he didn’t. It was all pushed back. Id suggest a new sales rep from Viking. From what I’ve also heard, there are not very many companies that service Viking. They were having to call a company out of Illinois, which kept saying that they were scheduled and coming and would never show. And then, they finally found Mr. Appliance based out of Indianapolis that had an employee that used to work for Viking that now works for them. So, they are indeed servicing Viking equipment now. My range is over a year old, so I don’t think I’m under any type of warranty. I did speak to a Viking rep on the phone about the burner. And I don’t know if she was saying that she was going to send somebody to put one in, or if they were just going to send me the part and I had to figure out what to do with it from there. So, I’m not really sure how all that works. I’d probably need to read that warranty a little bit longer. I know there’s a five-year on different types of parts and a one year on something else. So, hopefully, that’s obviously covered since it’s a manufacturers defect that they put the wrong burner on. The burner cap has little legs on the side of it. The burner is rounded at the top. It doesn’t have a lid like all the other five so the cap doesn’t stay put. You’re not really ever touching it, but whenever you pull it off to clean it, you just to have to position it where it sits. I love the way that they look but they were just a lot of trouble.

My Viking fridge is really nice. However, the door dented a bit easy. The metal part was dented so we had to buy a new door. Viking didn’t cover it, but I dont know why it wasnt covered. It was weird. It was during COVID, so maybe everybody was stressed out. Everybody might have been worried about catching something. But its fine.

I inherited the Viking Range on the house that we bought. Its great and the convection feature in the oven is nice, except that it does some weird things. The electronic igniters sometimes will just keep clicking even after the burner is lit. The technician said it happens when its wet or when its more humid. Ive never ever had that happen before and with Viking being top-of-the-line, I would not expect that. Still, Viking is durable and it looks nice too.

Fan on stove was extraordinarily noisy: Viking sent a local repair company to assess, and on their recommendation a new fan was provided and installed. All very smoothly and well done. We are very satisfied that Viking backs up their warranty!

I have a Viking fridge side by side and 4 years (out of warranty). It broke twice within one year. Repair is very expensive. I had called the Viking customer service and they did not care...compared to the whirlpool fridge that never broke for more than 17 years, the viking is A COMPLETE SCAM AND WASTE OF MONEY. Viking customer service were rude and told me not call again. They can not do anything.

Weve heard about Viking from friends since we moved to the US. The realtors also recommended them and told us that they were good for the reselling of the house. So, we went with Viking for their reputation and we bought a built-in refrigerator from them. We love its looks and the lights on the side, and how spacious and practical it is. A repair has already been done on it because there was a problem with the accumulation of ice in it, but that was dealt with promptly and professionally. So far, everything has been great with Viking.

I was deciding on getting either a Sub-Zero or a Viking refrigerator. But I wanted to get a Viking range so I stuck with Viking all around. Somebody who was an appliance specialist that I had worked with in the past arranged the purchase for me then I had it installed. Unfortunately, the hose underneath it connected to the solenoid leaked and I had some kind of serious floor damage on my wood floor. I left a fan on for three weeks and it finally started to come down a little bit, but I still have something wavy on it. It was quite disappointing because you spend so much money on something like that and you expect it to be perfect. But when I told Viking that I needed someone urgently because the refrigerator was leaking, they sent somebody immediately and that guy got out there that same day which was great. So overall, my experience with Viking was very good and hopefully, the refrigerator will live up to its reputation.

We had a Viking refrigerator for 15 years and it was built-in. It was good until it conked out. We had to go with the same refrigerator because we happen to have certain size constrictions. I called Viking because we needed a specific size and I was checking on all the measurements on the 48-inch. The gal told me that it should all work out as far as the fit because we didnt want it to get here and not have it fit in its space. I also asked about the pricing so that I knew I wasnt going to be ripped off. The new refrigerator is updated and it seems to have a better seal. Theres also supposed to be a thing inside where we never have to clean it. Id like my refrigerator to last longer than 15 years because its expensive. Thats like 1,000 a year when you add it up and I dont wanna have to pay that for a refrigerator. They said that the new one supposedly is gonna be lasting longer. Im hoping thats true and so far, it seems to be fine.

The quality of the Viking refrigerator is okay. But I would have liked to have features that other refrigerators have and Viking does not, like an ice and water dispenser in the door. Also, the fridge has an ice maker that dumps ice in a tray in the freezer section of the refrigerator. If you pull out the freezer section, ice cubes in the back tumble out on the ground. I dont see that as being a positive feature of the refrigerator at all. Ive never had a refrigerator that tumbled ice cubes on the floor because the tray isnt holding properly. Other than those two things, I like the refrigerator. As far as keeping things cool, it keeps things cool. It looks attractive on the inside, too. You push the buttons and it keeps things where its supposed to keep.

Do not buy Viking Appliances! Our stove and refrigerator have both needed service of major parts from day one. Viking customer service was helpful with my stove with 3 issues in the last 5 years. Now our refrigerator doesnt work. No repair place will work on Viking and guarantee parts. Reaching out to Viking for a certified Viking repair place, its taken 6 days with follow-up every day on my part for them to finally refer me to a company that wants $200 just to come out to look for the first 1/2 hour and charging additional per half hour. This does not include repairs or parts. If it takes a second trip, I pay another $200 trip charge. Viking has such poor products and you the customer will be paying for it with your time, money, and inconvenience... Very disappointed.

Ive known about Viking for years. Ive had Sub-Zero for years, but we just replaced it with the Viking. I liked the quality of the Viking refrigerator I received. It’s a side-by-side refrigerator. However, there’s one thing I don’t like and that is there are no shelves on the freezer side of the door. There are shelves on the door on the top, but just not on the bottom. I’m used to the Sub-Zero having the shelving all the way down on the door.

I bought my Viking refrigerator about two months ago. We remodeled our kitchen and I just put it in about three weeks ago. I haven’t had good luck with it so far. The door doesnt close and they haven’t fixed it yet since I bought it. They came out and looked at it and they said they had to order parts, and they said they’ll get back to me in a week or two. I was on hold for over six hours one day, trying to get a hold of them. Once we got through, there were a lot of problems. We had to do a lot of it online and then they wanted pictures of the serial number ‘cause they didn’t believe us. Its been a terrible experience.

When our builder gave us two options, whether the lower grade or the higher grade, I went with the higher grade which was Viking. I have already known that Viking Refrigerators were better and I like them. I like how easily I can move the shelf and I like the partial shelf a lot which drops under so I can put more tall things on the inside shelf.But one thing I don’t like about the Viking Refrigerator is the icemaker. The refrigerator is a three-door and I love the way the bottom freezer opens but every time I do the ice, it knocks an ice cube underneath. It’s crazy and I can’t get it to stop doing that. I’ve called it in but they told me that it is a standard problem. If I would have known that problem, I wouldn’t have bought it because it’s aggravating for me to chase around ice cubes under the refrigerator. They shouldn’t be there but it spits them out to the floor in front but if I pull the door out, they drop down behind the door. Also, the freezer part needs development because the top tray sticks and it’s hard to remove sometimes, and it’s brand new. I’ve seen the double drawer and I don’t know if I can have that in the freezer part at the bottom where the one big solid door with two racks inside is. They have a slim drawer on the outside and it’s the rest of the door, and even that would be a better model. Then, the first time I got my refrigeration filters, it took three months to get the filters replaced. It was some back order and I never knew the status of it. It was really aggravating and absolutely crazy how long it took to get the filter cartridge because it’s brand new. I really wanted them replaced for a while and it took at least two months come through. I didn’t even know that the order was still placed because I never got any feedback. So, there was really poor communication. I called Viking customer service and it was crazy. When I called the warranty department, the phone went automatically to their “We’re out for lunch.” I ended up calling a different department and said, “I’ve left messages on the line. I’m in the east coast. You can’t be out for lunch at 1 because it’s 8 AM.” They called me back and Desiree was lovely and was wondering why I was getting that message so I told her to try the number I called. There was another person who helped me, because the house was in North Carolina, and we’ve had an easy 10 hours in trying to contact Viking, which is beyond reasonable. I’m surprised they haven’t called to follow up on the status yet. Viking sent three different people to see if they would fix the machine. The first two wouldn’t even come for service because they don’t service Viking. Now, I fully expect the service for any repairs to be that awful. I should have shopped for a different model or looked for different ones because they’re a pain in the butt.

We purchased this unit, Viking Refrigerator DDSB423SS, when we remodeled our kitchen in September of 2006 at a cost of $6,000! We also purchased the 5 year extended warranty. We have had ongoing issues with the unit, but most recently it has become unbearable. On Feb 17, 2012, the unit stopped cooling. Everything in the freezer melted. I contacted Carl Schaedel & Co, the authorized repair company in my area. They could not come to diagnose the problem until 11 days later, February 28th. When they came, I had to pay them $189 for the service call. I then received a call from the office indicating that it was a problem with the sealed system, and that the cost of parts and labor to repair the unit was covered under the manufacturer’s warranty, but my $189 fee was not returnable. Furthermore, the first available appointment to come to do the repair was three weeks later, March 19th! Mind you, both my husband and I work for a living, so in addition to not having a refrigerator, we have to take time off from work to deal with this. On March 19th, 2012, the service man came and replaced the mother board. The refrigerator appeared to be working after the mother board was installed. He told me to wait 24 hours before using, which we did. After 24 hours it seemed okay, it was making ice etc. So, I went grocery shopping and purchased $175 worth of fresh and frozen items, put them in the unit and 6 hours later, I opened the freezer and everything had melted. Furthermore, now there appears to be a broken gasket, which was not broken prior to the service call, so the door is not sealing properly when closed.On March 21, my husband called Carl Schaedel again. At this point, he was angry and frustrated so he gave the long list of issues over the years and then indicated that the March 19th repair did not fix the problem and he also mentioned the broken gasket. It took 8 days to get another service call. On March 28, a different repair person came to the house. He walked in to the house and within 30 seconds said that it’s not a problem with the mother board, it’s something else. But he did not have the part on the truck. He will have to order the part! He did however have the new gasket which he put on the door and then told my husband to pay him for that since its not covered under warranty! My husband made him put the broken gasket back on. Why on earth would we pay for a repair to a refrigerator we cant use anyway?So today is March 30. I have just gotten off the phone with Carl Schaedel customer service rep again, asking when the tech will come to do the repair. I was told that she does not have the report from the tech yet, that it usually takes 24 hours. Okay, well its been 36 hours. I am now waiting for her to call me back, to tell me when they will come and whether or not it is covered under the warranty! We have been without a fridge for 6 weeks now. We have two kids and have been living out of a cooler! Doing our best to shop for breakfast and lunch items that dont require refrigeration but dinners have been tough, so we have been eating out most nights which we cannot afford! We also have a Viking 6 burner range which also had problems and had to be repaired several times, but that is another long story and my major concern right now is the fridge, as the situation is really debilitating.We are, beside ourselves and after reading the numerous other complaints, it appears we are not alone. Is there nothing that can be done? I am sure the CEO of Viking is very well to do, at the expense of us consumers. I have seen references to a class action suit. I am willing to participate, will even take a leadership role in making it happen, but I have no idea how to go about this. Can anyone assist? Please?!

I built a custom home in 2008 and chose to install an all-Viking kitchen, based on their supposedly superior professional performance, quality and reputation. Specifically, I purchased a 6-burner range with a grill and griddle, double oven, double door ref, wine cooler, microwave, dishwasher and food warming drawers! Within the first month, the drawers in my refrigerator both cracked because the door trays hit them every time they are opened and closed. Then the top shelf and the vegetable drawer froze all of my food! The door to my wine cooler keeps flying open and the dishwasher was serviced several times because it started to smell like a wet dog. The repairmen (several came and couldnt fix the thing) said that it was because the hose kinks trapping food and causing it to ferment. So appetizing! Currently, my dishwasher has been out of service for six months and counting because the authorized Viking servicer cant seem to get the part from the factory because its been discontinued! (My GE dishwasher lasted over 26 years and I could always get parts!). Finally, my Viking microwave broke twice in the first four years! All of this inconvenience and frustration just to have friends come over and admire the Viking Professional logo on all of my appliances, at least until I tell them that Viking has the worst-designed appliances ever made and the quality control department should be standing in some unemployment line somewhere for bilking customers out of their hard-earned money! Dont be a victim! Do not buy Viking!

We thought that there was an issue with the range. After speaking with several people, those individuals from customer service didnt know about the product and how it works. So, we had to have two specialists come out to look at it. The first one couldnt give us an answer, and the second one looked at it for about two minutes and said that the issue we were having was completely normal. It took us about a month to feel like we were using it safely before someone said that and we didnt expect people on the phone to know exactly what the product is. We havent used the range to its full potential as of yet but were happy with it.

My only two choices was Viking or Wolf and for the price, Viking gave me what I wanted. The dealer that I bought it from were on the ball. They got it for me earlier than I thought I was gonna get it. One of the cast-iron grates was cracked and they got it replaced through Viking within a week. I like everything about the range. It fulfills my expectations and does what its supposed to do. It looks great and Im very happy with it. The fact that we just took off all the top panels to wash them is a miracle in itself. It lights when I want it to. It keeps the temperature where I want it in the oven.