The delivery of my range was fine. The only problem was that my Viking Range also included a Viking microwave which went out after 10 uses. They shipped me an additional microwave and everythings been fine. Other than that, I like everything about my range. I recommend Viking very highly.

I wanted to pair up all my products with the same thing. I was choosing from Viking, Wolf, and Sub-Zero, and it was a comparison between them. We chose Viking over the Sub-Zero line cause Sub-Zero has a dishwashing machine that has an interior that I wasnt completely satisfied with. In addition, Viking should also make a wine fridge so that my entire houses appliances would be a Viking. I have their range, the hood, and the dishwasher cause thats pretty much the only appliances that they offer. The range is good, but its burner tends to leave a lot of watermarks which is like a darkening stain. And for whatever price Im paying for them, it shouldnt be something like that. The appearance on the burner of a Viking should have been a little cleaner. The main effect that just blows me off. No matter how much I do, it looks like its dirty but its not. From my experience, I have heard of lots of people telling its gonna do that, and I already knew about it before I bought the product. I even asked the person where I picked it if there was any way to prevent it. I was told Ive got to replace it. I called Viking up and replaced the little lid. But the main thing is that it heats up all my food and I love that its flame. Its so powerful that everything just heats up twice as fast compared to a regular Sears product that I would have bought. I have a close relative that owns the Wolf line of the same exact products that I have from Viking, and I have used their products before I bought the Viking products. The Viking does everything like a commercial grade appliance would do but its not commercial grade so it does the effect for our household, in general. And it does work 20% faster with me cooking on a Viking than on a Wolf. But at the same time, the Wolf that I used was three years older than the newer series that most probably came out with the changes that they have. As for the dishwasher, its great and it matches all my appliances but I wish it was more fancy enough. If I have to pick a dishwasher all over again, I would have gone with Sub-Zero. Even though I didnt like the interior much, it is a little bit nicer in the features that Ive seen on the newer ones. Other than that, everything else seems fine and well-warrantied.

We learned about Viking from a friend and she told us that there was this Viking refrigerator on sale, so we went and purchased it. We were in the middle of building a house and decided to go with the range and the dishwasher after that. We had to get a contractor to put in the dishwasher and after he put it in, the seal that sealed the door of the dishwasher when you run it had been flipped over or creased, but he was able to unfold it and he tried to work it back. Then, the icemaker on the refrigerator never worked, and we’ve got water lines coming to it. The guy seemed to think the whole icemaker was bad or there’s a solenoid or a switch that could be out.We also have two eyes on the range that havent worked. One wouldn’t ignite at all, while the other ignited 20% of the time. When the appliance people came out to look at them, they had to order the parts and I needed to call Viking in order to see if I can get that under warranty. It was brand new when we got it. At that price range and for the quality, we were expecting a bit more attention to detail and less issues, especially not have something wrong with all three of them. Still, we like them. They work well, and theyre nice. My wife’s also enjoying the range well and I like how quick it heats up. It’s good. I would recommend it.

My family and other family members have Viking products. I liked the design and concept of their refrigerator. The Viking dealer I have worked with was good. She was very cooperative and professional. We bought a fridge and our Viking Professional Microwave from there. The fridge is pretty good. I had some issues with the ice maker of my previous fridge but they gave me a new Viking which has a new up-to-date part. Its the same fridge and its working pretty good.

Its a nice refrigerator. The only thing I didn’t like was we had a repair guy here twice already for two fans and then the ice wasnt working either. The technicians were very knowledgeable and courteous. They had to order a couple of parts. The first time we had a fan that went out, it took about two months to get. But the tech rigged it up some kind of way and it was not losing any kind of coolness to it, so it stays running. It’s just made it louder. Then we just got that other fan replaced last week. The tech came out and fixed that for us. It took us about three weeks before he got that part in to get it fixed for us. So quality-wise, its not worth the price.

We had nothing but trouble with the Viking Range that we first received. It was a gas range, the simplest model that Viking makes and I felt like I got a lemon unit. We were without an oven for five weeks. I contacted Viking and I spoke with a gentleman named Tony who should have been responsible for resolving these kinds of issues. Basically, he said that Viking would only come and replace parts on the unit even though we had had the repairman out three times. He also said that they would restart our warranty once the range started working. Tony was nice but he had a very condescending attitude. He should not be dealing with end-users.Viking never got me a new range and I am rather disappointed with them. They were exceedingly stubborn with replacing it. I didn’t even wanna go with the same model and I wanted to get a different one. I wanted to go to a dual convection and I wouldve paid the difference if Viking wouldve stepped in and did something about it. It took a lot of work and coordination that the consumer and the end-user should not have had to go through. I have never dealt with a more frustrating company and I’m astonished that they treat an end-user like that. It ruined my opinion of them. The dealer I purchased it from replaced the range, and that was before Viking agreed to make the transfer. This was all done through the retailer. They brought a new one out and it worked right away, and it’s been working since then. Viking is a very good range while it’s been working, but with all the experience I had with the last unit, I was not happy. Any time that somebody will ask me about my range, I will be more than happy to tell them the story of how Viking basically did nothing.

We got a stove and some other appliances. The stove, we had issue with. Its a gas stove. The proper gas nozzle apertures were requested when we ordered it but they were not sent. And there were some issues between our local dealer getting that correct nozzle. That took time. And during the installation, the installers broke a piece of the stove or the oven. And it took two times to get the correct part. They got it the first time and they installed it, and the local people who were our installers and our repairer as well, said, “This isnt right.” So it went back to Viking. We talked to somebody. Got it right. And same thing with those nozzles. It wasnt done correct the first time. I dont know where that issue lies, if it was with our local person not being able to articulate what was properly needed, or Viking not understanding or sending the wrong piece altogether.We chose Viking for several reasons. The aesthetics of it, how it looks, the way it would fit into our kitchen, the design, and its reliability, that it was a very good brand. I like how, when we open the doors, they feel substantial. Most refrigerator and freezer doors, you open them, they feel lightweight and not put together well. The Viking, when you open it up, that door is heavy. Its not heavy like I cant open it. But it feels very substantial, that I have something there that would hold up and done well.

I’m a foodie who cooks and I’ve been wanting a Viking range for more than 20 years. There are foodies who eat and wanna go to fancy places, but I’m the cooking kind. The quality of my Viking products is outstanding and insanely amazing. I like the quality of the Viking range and the infrared broilers of the oven. So far, my absolute favorite is my TurboChef oven. It cooks 15 times as fast as usual and that’s really good for a working person. The interactions that I had with Plessers, the Viking dealer that I bought the products from, was not as good though. One of the reasons that I went to that store was because Appliance World, the place that I would have gone to which was near to my home, only had a Viking two-year warranty. I wanted an extended warranty for at least 10 years, but they didn’t offer that. Appliance World is a topnotch store and I went there several times asking my questions, although I knew I wasn’t gonna buy the Viking products there because they didn’t offer the extended warranty. I bought the Viking products at Plessers because they threw in the extended warranty. I knew that if we got something, they would be very generous with the extended warranty. If they didn’t absorb it, they would do something kinder. But they didnt know the product that well, so I had to make myself very aware.I had read a lot about Vikings products and I also called Viking to ask my questions. I bought a 40-inch range, double ovens with the TurboChef, and a refrigerator. I also got two free microwaves even though I only needed one. But we have not always had great luck with those things, so having a spare is not a bad thing. If one of them breaks, I would have a replacement. Viking had a promotion and depending on what I spent, I got something free. I could get a free dishwasher or any of the four models of microwave free as well. With what I was buying, I could get two microwaves. But Plessers was not very aware of the Viking promotion. They were aware that I could get a free dishwasher, but they were not aware that I could get two free microwaves. They kept trying to give me a dishwasher and I didn’t want it because its a European product and doesn’t have heated drying, and that’s not helpful.Another thing was that after we ordered the appliances and paid for them well ahead of when they were placed because they were brand new, we took out three rooms and made a big kitchen. So, there was a lot of construction going on, but the appliances were the easiest thing for me to pick out and the tile and other items were much harder. When the kitchen had been designed, but still on paper, and I was with the kitchen designers and the contractor, I called Plessers up and I told them that if I buy an Advantium speed oven, which is a quarter of the price of a Viking TurboChef, it also acts as microwave. I asked them whether the TurboChef also did that and they said that it definitely does. At the last minute, however, after the kitchen design was done, I gave Viking a quick call and asked them that question again because I was not so comfortable with Plessers. Vikings said that the TurboChef does not function as a microwave, but I can get a free microwave. So, that was a hassle because the kitchen design had to be changed. I told our contractor to figure that out and it was done, but it shouldn’t have gone that way. The Plessers guys should have known what they were doing. I’m sure they took a Viking class, but they didn’t do their homework.On the other hand, when I was worried about some of the stuff that I had read on the TurboChef such as its breaking, a young woman at Appliance World told me that a lot of that was because people were not upgrading their electrical systems, circuit box or electric lines for this appliance which sucked in a lot of power. So, they were shorting it out and that was the main problem. I was impressed that this young lady popped that off on top of our head. She said they had that problem in the beginning too, until they realized that they couldn’t use the same electrical system for this appliance as everybody else did for other appliances. Appliance World is a huge and gorgeous store. I roamed around there for a good hour and the staff was really nice. They have kitchens set up all over the place and they can demonstrate things for the customer.Viking itself and Appliance World were great. The staff at Plessers was really nice too and they could not have been nicer. Also, the appliances that we got from them were so great. But we had a disappointing buying experience with them. They need an education course on the Viking appliances because if they’re gonna sell things that are this high-end and expensive, they need to know what they’re talking about, but they didn’t. Nevertheless, I would tell people to buy Viking if they can.

Oven was purchased 2013, we had to move out of the house for a year after purchasing the range. Now Viking tells us we need a new motherboard to the tune of $657.00. Really? We can buy a different stove for that much. The oven goes on broil no matter what you set the oven on and the circulating fan runs even when the oven is off. Very disappointed in this quality product. Viking tells us the warranty has expired, just not right!

Viking Refrigerators has a good reputation and so far the quality of the brand-new refrigerator I received is good. I bought the refrigerator from H. H. Gregg who ended up going out of business so I had some problems in the beginning with delivery. I also ran into some issues with the sales department at Viking not sending somebody out to fix the door right away when the door wasnt closing properly. It was a handle that was loose and it wasnt anything I could fix myself. It had to be done by an appliance repair person. But once I got the refrigerator in the house and everything was up and running Viking was good about coming out and having an appliance repair person come out right away. Also the design is good. The French door-- its a convenient arrangement. You can access the drawers with only one drawer open so you dont let as much of the cold air out. Also the buttons that you push to change the temperature up and down are easily accessible and it is great. I also have a brand-new Viking dishwasher and an under counter refrigeration unit so I have three major appliances through them. Viking has been good overall.

Viking is the better brand and I give it a high rating. I like everything about my stove and it is very nice -- premium stoves do not have a lot of push button screen on them as those are problems and they are not made for heat. I had a premium brand once and I threw it out as I did not want to fix it again. So I bought a Viking. Visually, it is nice, including its knobs and color. Initially, when I did my research, I did not even know where they are from as I thought they were manufactured overseas. But when I went to purchase it and I started doing more research, I found out that they are all over New York. Anytime I go to a restaurant, they have Viking stoves, and those stoves are here forever! It will be the last stove you ever own.

Our first Viking range had some problems. I had it for 14 years but then it really started falling apart and the range border underneath fell off. We had to replace all the plugs and all of the tubes that run the gas through it. There was a lot of things that were falling apart that I thought wouldn’t happen with the name brand but they did. Then, we bought the second Viking range at Ferguson and they were really great there. We looked at different models and different brands and it was a good experience. I like the stovetop burners on my current range but were having problems with this new one and Im waiting for the guy from the west side of the Washington State. He had to go and order a new thermostat and were waiting for him to call and let us know when he’ll be back to install it. Its been a little over a week and its not really an unreasonable amount of time. Things happen but theyre a good quality range.

I’ve been having a lot of trouble recently with our Viking Refrigerator and it’s been one of the worst customer service experiences I’ve ever had. I liked the great arrangement design in the freezer and that it had a three-year warranty. But, the freezer leaks water onto the floor, which then pools under the fridge and then leaks into my basement. I have to get in there every week and break up the ice at the bottom of the freezer so it doesn’t break the seal. I sent an email to Viking several weeks ago and I was in touch with somebody there and we have emails back and forth. I opened up a service ticket about three months ago and I’m only now starting the service process since it wasn’t until this week that I actually got confirmation. They have a local appliance service person coming out and I’ve scheduled an appointment with them.

I like the reputation of Viking and I got my appliances from Best Buy. The interactions I had with the reps for the refrigerator was okay, but it was a terrible experience for the dishwasher. The quality of the refrigerator I’ve received from Viking is good. I like the size of it, the width, and the depth. I like the icemaker in it, too. It is good and it doesn’t glop the ice altogether. I like the lighting in it and the feel of the doors. However, the refrigerator was damaged during the delivery process, so I contacted Viking and it took multiple emails, and I threatened to return the product to get somebody from Viking to commit to getting it fixed. On the other hand, the experience of getting the dishwasher has been a really bad experience and would probably make me second-guess buying Viking in the future. I paid for it in July, but I just got it after meeting with the manager of Best Buy two weeks ago. It took eight to nine months to get a dishwasher after I had paid for it.

My stove had a manufacturing defect and failed to work properly from the outset. The oven would not hold a temperature and could not be calibrated. It took weeks and many, many phone calls and threats to get it repaired. After many requests and escalation to Viking customer relations, Viking finally agreed to send the necessary part by overnight mail. However, they did not make good on this promise. The part did not arrive for another week. We were exceedingly unhappy with the initial defect and with the very poor customer service. We are long-time Viking customers and would think hard before buying another Viking stove.

Have problems with this since 2008, with the little square pipes that connect from the refrig section down into the freezer freezing up solid with ice. When this happens the refrigerator warms up as it cuts the circulation from the freezer to the refrigerator. I have tried modifying the ducts to no avail... This is a crappy design, never seen anything like this. Ive had GE appliances that are almost 50 years old that never ice up... The VIKING is defrosting, but it looks like the cycle is too short to warm the ducts properly - either they should be tied physically to the coil for warming or changed to teflon so ice wont stick....ITS IMPOSSIBLE TO GET DATA OR SERVICE BULLETINS from VIKING, and their STAFF are clueless.... These appliances are of such poor quality, how do they manage to market this junk? Class Action? Consumers Reports?? Someone needs to shake these guys up.... The basic design is good but the product delivery is awful...

Ive owned Viking Ranges before in Nashville, Tennessee. However, I was a little bit disappointed in the workmanship put into the equipment. When it was delivered, the guys that installed it did a great job straightening one of the panels. I ended up having to get the wall oven unit replaced or at least theyd put in a new board. The stripping around the door that holds the heat in was loose and had to be pushed back in place. I complained to the store about the quality of the product and they sent me a new unit. The new unit looked better and its working fine so far. I havent had any codes on it. All in all, they dealt with all my issues and responded timely. They sent people back out to try to correct the problem. In that regard, the service has been great.

We sent back a previous refrigerator to Viking as the water dispenser wasnt working. The ice maker was working initially but it stopped working as well. A technician came first to evaluate the refrigerator and said he needed to replace some parts. It took weeks for him to get the parts and he finally came back saying that the refrigerator needed to be replaced. It took a while to get the issues resolved and we had to take time off of work to do that. The coordination was a little frustrating, but the process of getting their product replaced went smoothly. The guys who delivered the new refrigerator and helped set it up were great. However, it doesnt have a water dispenser and I wished that Viking had told us that because I spent money buying the charcoal filtration and I dont know what to do with it now. Other than that, their overall service was good. The installation of the refrigerator went fine and the ice maker is working okay.

Ive always heard good things about Viking. Several years ago, I heard bad things about them but I decided to give them a chance because they are out of Greenwood and my niece lives there. I chose Viking because it did have a good reputation. Plus, they offered the free dishwasher to come with the range. Building a home, that was an incentive for us. I absolutely love the quality of the range. We lived in military housing for so long and we had an electric stove and all my pots would hit each other. I couldnt wait to get a gas range. My brother said to get a 36-inch and Im so glad that I did because my pots can breathe. They dont touch each other. I love the roominess. Weve used it for about two weeks now and weve been very pleased. They have set off our alarms but thats because we didnt put the hood on. Other than that, it heats up immediately and it puts out just the right amount of heat. I love that it cooks my potato quickly. Its also easy to clean. I do have a sponge that I use to make sure it doesnt scratch because when I inquired one time, you have to be careful not to use something that would be abrasive to scratch it. I like the grates. Theyre very heavy-duty. I do like the knobs too. They are big and easy to turn. I thought it would be cute if they came in different colors but when I called in, they said theres another competitor that is known for certain colors. Ive noticed that the back cooks faster than the front but it performs beautifully. It looks like theyve improved from what had happened a couple of years ago. Theyre trying to get their name back.

My husband ordered a Viking range for me as a surprise birthday present. The service people that we paid to do the installation were horrible and didnt know anything about it, and so we ended up having to do it ourselves. The range is good and I like the easy clean. None of my stuff seeps down in the burners when what I cook overflows. However, the range should have more of the easy slide racks because the ones that arent are too small for the oven. Also, when the oven is on and I would turn it to low, the flame on the two front ranges would go out. The two outer knobs would also turn with a resistance. So Viking is replacing the oven.My husband is waiting for someone to call him back for our inconvenience. Since were getting a new stove, we hope we can keep the easy glide rack as compensation for our difficulty because this oven is not cheap. I would recommend Viking with reservation. If they don’t take care of the issues I have right now and I have to keep calling, then I will get Better Business Bureau involved. I would really not like to because this is a very nice birthday present and I was very happy with it.

We were going to be renting out our apartment and we thought that a Viking range would bring more value to our apartment to have a high-end appliance. Im not using the stove, but Im tremendously jealous of myself. We just sold the apartment actually and I installed it originally for a renter. So, I never got to even use it. But I love the stove, its beautiful. I love the burners and the heat output that they offer. I also like that theres self-cleaning on it. They have a special feature on that, where it wasnt going to burn out the stove when you use the self-cleaning because it was electric. I love Viking products. We also got a whole suite of Viking products, not just the stove and we like every single one. It was an excellent experience.

My Viking Refrigerator seems pretty high quality and well-built. Im impressed by the aesthetics and how it fits its space. The other feature was a light that turns on and off slowly. Its nice to have a little touch. But, getting it delivered was a huge pain. We told them specifically that we have a driveway thats not going to fit a large truck. They showed up with a semi-truck and they had no way to unload the refrigerator. Three weeks later, they came back with another truck. It took several tries to get the delivery right.

Ten years ago, we saw Viking ranges when we did some other kitchen. We had bought a Samsung Dual Fuel and it was a month-old when it broke, so we sent it back. They brought us another one and that one broke too, so we decided not to go to Samsung anymore. We went out to look for a stove and where we had just remodeled our bathroom, they had a kitchen display for all their kitchen wares and were moving showroom, so all their kitchen stuff were on sale. The Viking Range was 50% off. It was $6,000 but we got it for $3,000. We were looking for a stove, so why not? Ive only had it a couple of months, but I like it. However, Im not crazy about how I cant get it to simmer low enough, and the blue light that clicks off and on, so I dont really ever know when the ovens preheated. Theres no bell that dings and says that its ready, so Im constantly looking at that light to see if it has preheated, and I wish there was. Also, I miss my drawer in the bottom where I kept all my cookie sheets and stuff, and the Viking Range doesnt have it. We had to take our microwave out and get a downdraft, and that was a bummer. It wasnt really a Viking dealer who sold it to me. It was a Fergusons Plumbing lady who did. On the other hand, one thing I do like about it real well, is the way the telescopic tray pulls out in the center.

I had nothing but headaches with my Viking Refrigerator because of the little thing at the top for ventilation. The guy installed it too far to one way. He acted like he knew what he was doing and as though it was no problem. He took the tape off, and put it all the way to the right when it should’ve been centered up. The guy from Pac Sales says they’re not going to do anything about it. I said, “I’m an older person. I can’t take it off.” We’ve got to pull the refrigerator out and the thing at the top. My real dilemma is that they want me to take it off, take it down to the store and get the new one to put it back on. The lady says, “Well, why don’t you hire a handyman to do that?” I go, “A handyman? That’s gonna cost me money to have a handyman take this off.” I felt very dissatisfied with that situation. I like the refrigerator and how it’s keeping certain things cold. Its roomy with lots of different compartments. Its really nice and looks beautiful. My favorite feature would be the ice deal because I can just scoop it out. But I’m having a problem with the filler thing, that I feel I’ve been gypped. I should’ve been more assertive towards the salesman and the others. I was lost in the delivery and now I’m at odds with them to have it fixed. Viking should have some very faint lines from the top of the refrigerator where they should’ve had the insert.

My induction range is incredible and makes cooking an enjoyable experience. My husband said its official, youre now a foodie! Our Thanksgiving turkey was the best tasting, juiciest bird weve ever had and no bag! I love my range so much. I talked a woman in Windsor into buying the same one and she love hers too!

Do not buy this range. We have had this range for 10 years, and it has been nothing but problems. The starters for the burners had to be replaced, the lights stopped working and every time we replace the bulbs, they immediately burn out, the controller board had to be replaced twice, and now there is no power to the oven coils which leads me to believe that we have another controller board in our future. We bought this range because of the purported quality, the versatility of the gas top and convection oven, and we have been disappointed at every turn. After spending $4200 for a range, you would expect something more than service calls and constant breakdowns.

The builder put a brand-new Viking refrigerator in the house that I bought. I like its bottom freezer. Also, when we were having a problem with our ice cubes, the team at the Viking dealer was able to talk us through it and help us. They were great.

I don’t like Viking appliances. I’ve had issues with the ice maker ever since I bought my refrigerator. They came out one time and replaced it because they said there was a fly in it. After they fixed it, it worked for about six months. And then I have to always pull the bin out, empty it out, clean it out and put it back in so it could work again. Now it doesn’t work at all. I’ve called Appliance Masters and they’ve been out many times. The repairman comes and he says nothing is wrong with it but I still have an issue. At this point, I have no warranty on it but I need someone to come out and actually fix it. I ordered the part to change it myself. The dealers were nice. But as far as when I emailed them, I got absolutely no response.I’ve had my dishwasher for seven years and when I turn it on, it runs over three hours and I have to open the door and see if it’s clean or dry. I never know how long it’s supposed to take. I never knew from the beginning because it never ran a full cycle. When I open it, I see all this water and soap in the bottom. I wash my dishes by hand. The water is sitting there. I have to spoon it out or cup it out because it starts to smell after a while. It’s a big issue for me because I’ve never been able to have a full cycle of clean dishes.When I called this last time to get somebody to help me with my appliances, the repairman told me he gets a negative call every single day and he’s always apologizing to the customers when they call. Consumers like me don’t know who to contact to say their complaint to. The sales guy was telling me that he gets this kind of call every single day. Generally, I’m easygoing and I don’t really like complaining about anything. But when it comes to a point when somebody’s so top-notch, I get very disappointed because of the name.Viking has a name like Mercedes-Benz. I was thinking I was getting the best and I was very wrong because if Viking was so great, their appliances would work properly. And even if I get a lemon, I understand that at least it could be fixed when someone comes out to check it. I was disappointed. I would not recommend Viking to anybody. I would not recommend the places I called for service for Viking. They just can’t fix it. I used to have a GE and it’s in my garage now. It works a lot better than Viking and I’ve had that a lot longer.

I knew about Viking based on recommendations of friends, of the internet and of other people talking about it. I purchased six pieces of Viking appliance. The reason why I purchased the six pieces is because it all says Viking professional, but when those six pieces were delivered, one of them doesn’t say Viking professional, which is different than what I saw on the website. Its not something that Id expect because I especially selected the model that says professional. Nevertheless the Viking range is of high quality. It was complicated when were selecting the range hood because it has different kind of motors but they provided very good advice and suggestion for us to select which one we need.

We’re happy with the quality of the Viking range that came with our house. Instead of a typical stove where there’s only four burners, we have six. Overall, were very satisfied so far with their product.

Weve had a Viking Refrigerator for as long as I can remember. We always like how the line of products look. Unfortunately, our own Viking Refrigerator has been terrible and we had a lot of issues with Viking because of it. We bought a new house and then the refrigerator stopped working. We had contacted Viking about 15 times to talk to them about replacing it but they kept sending somebody out to keep repairing it but it didnt work. They refused to replace it until the serviceman said theres nothing more he could do. So we went about eight weeks without having a refrigerator and thats not ideal when there are kids. We had to have the refrigerator replaced and its going to be our last Viking just because the customer service was absolutely horrific. They were very difficult to deal with and theyre worse than the refrigerator.

Same problem as the rest with ignitor constantly running. They replaced one on warranty and here we go again at the cost of over 300. You can almost buy a new and different stove for a few dollars more than the coming repair bill. If there was a recall on the ignitor, they sure didnt contact me of the problem. My wife hates it. She wishes she spent the money towards a new car.

We completely renovated our kitchen with new cabinets, marble counters, and all Viking Pro stainless steel built in appliances with the sole exception being the Bosch dishwasher. In the 10 years since we purchased the appliances, we have had repeated problems, year after year, with the double ovens (VED0127SS), microwave (VMOR205SS), nat. gas cooktop (VGSU1626BSS), cooktop downdraft (VIPR161SS), and refrigerator (VCSB423DSS). We paid $19,115 for what we thought were the top of the line appliances. Their service providers do not help much, and their customer service is terrible and useless. In hindsight, we should have kept our GE Profile appliances that came with the original home purchase and had no problems. Viking claims to have very satisfied customers but I have not encountered one. I will go out of my way to not recommend Viking appliances to all including my enemies.

We bought an entire kitchen of Viking appliances in September 2019. This included a dishwasher, gas range, and double ovens. The double ovens broke less than 3 months after installation. The lower oven would not turn off and the series of buttons on the control panel fell inside the housing. After 2 weeks of calling, they sent a repair service to diagnose the problem. The circuit board was melted from heat. They came back a few days later and said it was a bad design and would fail again. 1 day later it failed again. Now we have been without ovens thru the Christmas holidays and the entire month of January. This equipment is junk and we wasted $20,000.

We went to a home remodeling show and we liked the way Viking Ranges looked. Aside from that, it was a pro stove with a high performance. We were buying a whole kitchen worth of appliances and the guy that helped us at the Viking dealer was very helpful in picking out all the different models and various other things we wanted to get. He had some good ideas and suggestions about things, so it was all good. We love the quality of the range but the oven igniters kept turning off by themselves, so we had to do a warranty claim. I called Viking directly and they had someone out. Half an hour later, he was done. The igniters were off location and the guy bent them. He knew what he was doing and he also pointed out that one of the four rubber mounting buttons was missing on the grill tops. He told us to call Viking and they would send us a new one for free. He did more than what he was supposed to do. The experience with Viking was all positive and if you can afford it, you should get it.

We live far out so it was hard to find a Viking dealer. The closest to us was three hours away. But the dealer we had was very accommodating. He gave us all the information we needed. We bought a stove and it was challenging to setup because we did it ourselves. Getting the gas connected in the back was difficult. It was in a hard to reach location so unless one has the right tools, it was hard to do from a laymans perspective. We finally called somebody in to do it for us.My husband said that the grills over the burners are big. You have to balance a small pan on it but it has worked. Ive done it and it seems sturdy. The stove works well and I like that its just a basic range. It holds the heat for me which, my other stove gave up on. It doesnt have all the computer parts, which is what our other stove gave us issues with. The motherboard in the other gas range we had went out three times and it was very frustrating.

Im patient (since 1994) but Im also resigned to a bad product. We bought a 30-inch 4 burner with infrared broiler (VGSC305) way back in 1994. Problems ever since. The oven door will only open 3/4 way. Cannot remove the door according to instructions to locate the problem. The convection fan works sometimes and sometimes it is making an awful racket like it’s hitting metal. The oven igniters have been replaced many times and last only a few years. The spark igniters on the range top keep sparking for long periods of times even when the range is lit. No rhyme or reason for when this occurs. The porcelain on the burner grates and burner cap is flaking off and chipping constantly. Now the bottom heat shield is rusted through and badly warped. Service calls are expensive and the problem is not fixed for long. This piece of junk will be replaced with a Wolff or other brand that is both better designed and has better service and longer warranty.

My Viking lettering on the face plate to set the knobs and buttons to has been wiped off and now we do not know what temps we have set at or any of the other functions such as self-cleaning. We used standard Windex to regularly clean the oven face and eventually the lettering just dissolved. We had Viking replace the plate at no cost and with great hassle through Friedmans appliances and the second time we requested another plate they just blew us off. They would not even order it through Viking because they said it was discontinued. I will Never buy another Viking appliance as long as I live - I am a chef and cook at least 5 times a week. This has been extremely frustrating.

Its a tough year because we bought the Viking range during COVID. We bought it last October but we couldnt get it until February or March. It was the same with our SubZero refrigerator. Its just the way it was last year. Our contractor put the range in and the ease of install was fine. They did the kitchen remodel and then, we redid counters and cabinets. The range heats up fast and even, and the stove and the burners work well. But the grates started showing wear. There are dings in it, like you dropped something on the grates or theyre torn off, and we hardly use it. The quality is not standing up to the price we paid for it. One thing I would like to have known is to burn it up before you try to cook something in it. I should have read the directions. We set off the smoke detectors. A sticker on the window might be a good idea. My wife had surgery and we had someone come to help my wife, and she was the one who used the oven first. The burners were easy to use. I had gas for the last 30 years so it was not hard so we didnt think about reading the instructions. We read them after we almost had the fire department called. Fortunately, we have good ventilation in the house and we have a Viking hood but that was what was expensive.

I had a friend that had a Viking range. It was reliable and I also like the way it looks. The Viking range was good, once I got it fixed. My favorite feature would be how quickly I can cook a meal, the burners get hot and the oven stays relatively warm. The feature that I do not like is on the oven, how the temperature resets. If it gets up to 400 degrees, and you’re baking a cake, and then, it stops. Once it reaches 400 degrees, a fan comes on, it’s like I have to cook the cake a little bit longer. I dealt with my home warranty company. I think it was the igniter switch but it took of months to get the part ordered. But that was the only bad part.

Weve had Viking for a long time in our family and the range fits with the design of our kitchen. We got it from a local dealer and they were easy to work with. However, the quality of the range has been a little bit surprising. For the price, Im surprised that weve had issues with the burners not working compared to other ranges weve owned from other manufacturers. We had someone out to fix our Viking dishwasher which had issues, and at the same time, they addressed the burner. Although after they addressed it, it was broken again so theyve been out again. So weve had bad experience.

We had a Viking range and refrigerator in our old house and the range was fabulous and the fridge was terrible due to the interior water dispenser that constantly leaked water that pooled inside the fridge. When we moved to our new home, we needed to, once again, buy a new fridge and we (stupidly) purchased another Viking fridge because we were told the interior water dispenser was discontinued because it was a defective design. NOW, we have no water dispenser and we have an entirely new problem -- where the ice maker sprays water all over the inside of the freezer causing a film of ice to cover everything.Now, I have to defrost my freezer ever 3 weeks like my mom did in the 1970s by taking everything out and scraping chunks of ice out of of the freezer. When the ice maker DOES work, it makes one tray of ice about every 12 hours which is not helpful for a family of 5. We have had the freezer serviced 3x which has cost us a thousand dollars and each time the repairman tells me how many Viking fridges he is called for -- and how AWFUL Viking customer service is. They wont even return his calls. If I could give them a ZERO, I gladly would.

Our Viking range is great. We know how good they are and how well theyre made. We like the simplicity of it. The only thing was that one of the grills didnt light up, so I had to have somebody come over and look at it. A piece was just disconnected and it was a pretty easy fix. They did a great job.

After multiple service calls to repair/replaced the igniters on our Viking Professional Range, we now keep a fire starter on the range top to ignite the burners. Two local service companies will not warranty either the Viking igniters or their repair/replacement because igniter parts are consistently defective if they are even available from Viking Parts. Viking Ranges will not return our calls. Nice range with chronically defective parts that are impossible to repair/replace. After more than $1,700 in igniter repair/replacement, dont expect to light my stove without a fire stick. Remember, most Viking sales people are painfully aware of the problem but totally avoid the issue before you purchase the range.

We went through an open house and we saw one with Viking as one of the stuff they put in their kitchen. My parents really love Sub-Zero and we were wondering if we’d go with Sub-Zero or Viking, and we picked Viking out of price. I like how cold it is and I like the fact that food doesn’t go spoiled as easily as with my traditional $2,000-range fridge. I bought a floor model and I called Viking ‘cause it had an installation issue. They sent a third-party company fast, which is good in terms of their customer service. However, the company who did the repair was not as good as I would like them to be because they couldn’t do it right and they put on the report that it might be a different issue. They scheduled it for another three to four weeks ‘cause of the parts. Overall Viking is pretty solid, but from the design point-of-view, it’s a bit outdated compared to others. Sub-Zero is better but it’s a little bit pricier and it’s harder to find a floor model than Viking.

We were looking for a couple of appliances to buy and for the best deal we could get. We were confined to certain specs and the Viking Range fits our needs. I like that it heats up quickly. We also have a Viking dishwasher but it has not been great. The people who came to repair it were nice enough, but weve been waiting to get a part for two months. Still, the Viking dealer is available and good to get back to us if we leave a message.

I have a Viking kitchen. I've had a Viking refrigerator in my house for about 20 years. It lasted 18 years before I needed some work. And then, that lasted for another couple of years. I was good with it. It went bad, so I needed a new one. However, I'm rather disappointed that the warranty service happened. The issue was the fridge wouldn't hold temperature. It took about a month and a half. But the tech did a really good job. It has only been a month or two since the repair, but so far, so good. He added refrigerant. He couldn't find the leak. So if the leak is somewhere hidden, it would recur. I like the fridge when it works.

We purchased a house with Viking appliances. All the items are still under the original manufacture warranty, so while we dont know when they were installed, they were purchased less than 5 years ago. When we moved in, the refrigerator was broken. It wouldnt cool down. It took 3 weeks for Viking to ship the required parts and now, exactly 1 month after being repaired, the unit is not cooling down again. The symptoms are exactly the same... Customer support is basically useless, we spent hours holding the line by now.

After spending almost 10k on a professional refrigerator, it failed within 2 years. It then took 10 days for a repair technician to come to the house. I have a garage refrigerator that is still working fine after 20 years. Totally unacceptable. Viking is trash.

I went to culinary school and we used Viking ranges all the time so I know that theyre reliable. They cook well and very evenly which is awesome. They usually dont break which is very good. Unfortunately, we had some problems with the one we got. The racks in it dont slide out. We also had a problem with one of the burners that wouldnt light. Were still waiting for pieces to come in for a few months now. The company has been fine but since theyve come to fix it, we still havent heard anything about the parts coming in. It would have been nicer to get kind of like an update.

Viking refrigerators had the designs we were interested in so I bought from them. But the quality is very substandard. They had to replace the first refrigerator because it was defective. It took eight service calls with countless calls back and forth over a period of seven months to finally replace it. Then, they shipped a new one and before they installed it, the installer scraped off the insulation on the outside of the door. It was a custom ready refrigerator so we installed our own custom panel on the outside of the refrigerator. So now, we’re getting water drippage between the refrigerator door and the inside surface of the custom panel onto our hardwood floors. And the food is freezing inside the refrigerator.I’ve been going back and forth with Viking for a couple of weeks about this and I found out that they changed the engineering on the door. They’re saying that they can have new doors installed but they can’t be held accountable if my custom panels won’t fit the door. They’re not giving me any help. I called Juanita, the supervisor in the customer service department and she doesn’t answer our calls and doesn’t return calls readily. It’s ridiculous. My whole kitchen was breaking. I have this very expensive 42-inch side by side refrigerator, the dishwasher and the warming drawer. All the appliances are Viking. And then I don’t get straight answers from them at all. It wasn’t a good experience. I would not recommend it.

We live in a small-town area and the closest dealer carried Viking ranges. Their rep showed me how the range worked. He had me pull the oven racks out to see how smooth and strong they worked and how the simmer on top would keep things warm but would not overcook the food. The range has five knobs. Four turns on the burners on top and one turns on the oven and sets the temperature. I like how simple it is and that it doesn’t have all the electronic gadgets in it. Also, I like the ball bearing racks in the oven and that all the burners are large burners on top.

My husband and I purchased a BRAND NEW Viking VDOF730 professional series double wall ovens with the french door. It was installed on December 21st 2015. It worked beautifully for 10 days. The bottom oven stopped working on December 31st 2015. Turning the bottom broiler or convection on and the oven still doesnt get over 150F. When I finally got through to Viking customer service this morning after a 30 minute wait on hold, they authorized appliance service to come out and fix it on Wednesday, the day after we can no longer return the product. Let us hope that it keeps working afterwards.Updated on 03/10/2016: I first posted in the beginning of January 2016 regarding brand new french door stainless steel double wall ovens. It took several days for a serviceman to come out and verify that indeed the bottom ovens are not working. He ordered the replacement relay board and bottom element that day. Then the service department did not know when the replacement parts would ship. After almost a month of daily telephone calls to the customer service and to Pacific Sales, Viking finally agreed to replace the whole unit.The second unit was going to be sent to another city as there was an error on geography. Another two weeks pass. The replacement was damaged -- enamel cracked and scuffed off, oven webbing ripped, spiral machine marks on the racks and off-center doors. They were notified and we were told another new oven would be sent out. This time, 11 different signatures were on the inspection paperwork and it was installed. Then the installer damaged the doors. A different service is finally sent out -- without the french doors, or bottom hinges as the bottom oven is not closing properly. But it is okay to cook with -- so I am told.Within 2 days of it being installed, the ovens are running hot. You set it for 325 and it goes to 450. I am greatly annoyed. Yesterday, we are not notified that the service guy would be here to replace the inside of the french doors and the bottom oven hinges -- on a brand new oven. It was a fluke that he pulled up as I was coming home. He installed everything but still doesnt like the replacement hinges. I am giving it another try for a month; otherwise, goodbye Viking ovens. The gas cooktop appears to work fine although our downdraft pulls the flame out. I would NOT purchase their products again.

We got several appliances at the same time, so I had to interact with Viking a couple of times. They’re doing great. If I had the opportunity to compare some side by side over the years, that would be nice, but we didnt, so we spent the money. Although there’s a little insulator flap on the door of our fridge, and it’s got a little rip in it, the fresh drawer that you could set the temperature to is a good feature. All in all, the prices are crazy, but quality-wise, I’m satisfied. Theyre durable goods.

I learned about Viking Ranges from word of mouth from a friend. I chose them for their reputation. Ive had the range for 2 months and I love the quality of the range -- especially the griddle. I would tell a friend to totally get it.

Like many of the reviews here, our Viking French Door fridge was a lemon and so is the new one that showed up after 6 months of service calls and spoiled food. I have now heard from a service person and the appliance delivery men that I am not alone in my issues, which are detailed by many other reviews here. I have wasted 16+ hours of my life talking to Viking and waiting for service calls. Not to mention the $100s of lost due to spoiled food from the freezing in the back of the fridge. The fact that ice spills out onto the floor every time I open the freezer is a design flaw I could have lived with, but this is unacceptable. Built my entire kitchen around this fridge and now I need to figure out how to replace it. Do yourself a favor - the reviews are true - dont buy this fridge. Viking knows its refrigerator is defective, but keep selling it.

The door does not shut properly and the racks inside are not easily moved in and out of the oven. The racks just scrape the lips they sit on. For the oven to keep the consistent temperature the oven constantly audibly relights when baking. I wish I had bought a Thermador.

The first two Viking refrigerators that we had, the ice maker went out. The first one burned out within 60 days. They replaced the ice maker and that burned out within two months. They then gave us a brand-new refrigerator and that lasted a few months and the ice maker burned out again. Were on our third replacement and now everythings working great. As long as the ice maker is functioning, were gonna be very happy. The point that they stood behind their product and kept replacing it even when there were flaws makes me feel positive about Viking. Their support of the consumer who bought the product is very positive.

Ive known about Viking for many years and they are of upper level quality in the market. In fact, I just remodeled the whole kitchen with Viking products. However, the refrigerator’s got a couple of problems that we need to have fixed but I can’t get service here in our area. Vikings is working on trying to get service set up but Ive been waiting about two weeks now for it. The same goes with the dishwasher. It had a little leak in it and they’ve got a service call set up for that but the people are not responding. The three repair people who were doing the Viking warranty work do not do it anymore and the closest ones in the Cincinnati area are about 30 miles away but they got a 20-mile limit. Vikings will probably come through with the warranty but it’s a slow process right now. And having bought the refrigerator, the dishwasher, the cooktop, the vent system, etc., I am expecting a little more. Nevertheless, I would recommend the products.

The Viking Range was installed in our home and it’s been very high-quality. My favorite feature is the even heating, baking, and the temperature control. We did have to have someone come and service it though. The issue was that one of the sensors for starting the oven was incorrectly tuned so it wouldn’t catch to start. We contacted a certified service provider that was in our area that we found using their tool on the website. The technician came and fixed that fairly easily. And it was also very easy to contact the technician. And they were very helpful in terms of organizing the service. It was also still under warranty. Overall, we were very satisfied with the appliance.

The Viking Professional side-by-side refrigerator has operated for about 7 years without any real issues. However, today the water dispenser activated and flooded our kitchen floor. Thankfully we were home and awake when it happened and were able to figure out if we lock the dispenser the water stops flowing. The ice dispenser works fine, but the water flows even when the ice dispenser is being used. It keeps beeping as it would when locked and someone tries to use it, even though the switch is not being physically activated. This makes me VERY nervous to even repair it as the damage it would cause if it went on for hours and hours (or even days if we were to travel) is nerve-wracking. What if it malfunctions again? The repair guy is coming in a couple days and we hope it wont dispense water while locked.

The dealer I was buying from was having a weekend event and they had reps from different appliance companies. I didnt want the typical LG or any of the regular brands like GE Profile or KitchenAid. I had KitchenAid gas range before and I wasnt happy with it because the burner wasnt totally heating. It had a little gap, so I had to keep turning whatever I was cooking so it would cook evenly. I also had a GE refrigerator and that was awful. This time, I wanted something higher-end and so we decided to go with Viking.Also, Viking was still more affordable. I purchased a whole kitchen and all my appliances are now Viking. It looks great and it’s definitely high-end. The range definitely cooks evenly and Im happy with it. The stovetop has been my favorite feature as well. Overall, one can tell the quality of Viking just in cooling down the stove or the oven door. I can feel the quality compared to the other standard brands.

We paid $1,600 for this high end dishwasher (Model VDB 450ESS) that does not dry dishes and smells all the time. The clip, which holds the little folding shelf in the top rack, broke. And guess what? Viking will not sell the clip. You have to purchase the entire top rack for $275! I will never buy another Viking product or refer Viking to anyone I know.

Purchased top of the line Viking fridge for 10K 3 years ago and about 9 months after purchase the crisper drawers were collapsing down onto the bottom shelf of the refrigerator making about half the fridge unusable. Viking sent out their service company and changed the middle shelf which the crisper drawers hang from and changed the slider brackets. Worked fine for about 3-4 months and then the same thing happened again. Viking came out and changed the parts again with exactly the same type of parts. Worked fine for about 4-5 months and then the drawers started collapsing down again when you would open a drawer. Well this went on for 3 more additional services and I think at about the 3rd or fourth service Viking said the fridge was out of warranty! LOL!I informed them that you cant replace defective parts with the same exact defective parts until the warranty runs out and then say the fridge is out of warranty. So they sent a repair company back out who charged me $149.00 to look at the crisper drawers laying at the bottom of the fridge and said yep theyre broke and left. Then they sent a different service company out and they changed the parts again and again it failed after several months.So I decided to take matters into my own hands and I rigged a plastic spacer and thick brass washer behind the middle shelf to kind of wedge the crisper drawers in place. That has held up but was only suppose to be a temporary fix until Viking came up with a permanent solution. Kim from Middlebery that owns the Viking brand said they are working on it, that was back in February and now its radio silence 3 months later. Kim asked me at that time do I want them to come out and fix the shelf till the engineers come up with a solution. I said no my Rig is working so far and no sense having Viking come out and waste both our time and money installing more defective parts. Well no good deed goes unpunished cause it looks like Im stuck with my fancy refrigerator being rigged up so that its functional. And oh by the way the crisper drawers are now all cracked and the sliders broken from falling down so many times.This is frustrating, embarrassing and not right, to spend ten thousand dollars on whats suppose to be a superior brand and have it fall apart and get no company support! Our KitchenAid fridge lasted 20 years and we could have bought the exact replacement for 2 k less! But we wanted to upgrade but instead got a tremendous downgrade. If you want a built in stick with Sub Zero. Thats why my son in law Vince The Builder only uses Sub Zero in his multi multi million dollar homes he builds. He will soon be doing a video of my fridge for his 200K instagram followers to show his clients why he wont use Viking appliances. I hope this saves the next person from going thru the same ordeal as me.

A friend of ours referred Viking Ranges to us, and it’s probably the best product and we like it. It was easy enough to use. The filter on the fridge isn’t working properly and I hear a buzzing sound every now and then. I called Viking to let them know and I also replaced the filter, but I still hear that buzzing sound, so I don’t know if that’s an issue that they have. Still, Viking is good.

Viking has top quality and I love it. Also, it’s simple to use. I had a LG previously and it had all the million different settings and bells and whistles, but I never used any. I also had a LG refrigerator that was a lemon and it stopped working after about a year and a half, and the dealer was really difficult to work with. But every call that I made to Viking so far has been answered right away and they’ve been very helpful. I called them once to get the correct model numbers for the product registration and then I also did two follow-up calls to the parts department because my 1-year old slammed into the freezer and dented it. So, I had to order the freezer door. And it was really easy to do. I would highly recommend them.

I see Viking in other peoples homes, and I got them because I thought the quality was good and they were kind of upper-end. However, the quality is not what I thought it was. We have the whole suite -- we have the refrigerator, a 36-inch freezer, a 48-inch stove, two dishwashers and a microwave. The fridge is fine and I like the size of it. However, I’m surprised at how poorly the others were built. We ended up having to get six dishwashers in total because four of them were bad. The other two, we finally said we were sick of being without a dishwasher, so we just accepted the poor quality. The stainless steel is thin, and it was dented on the front. The drawers on the side were broken, and we ended up having to pay shipping on it because Viking wouldn’t warranty it.

We built our new house in 2015. Purchased a Viking range, microwave, and dishwasher. Within one month, the dishwasher door pulley broke. Took 3 months to get repaired and the door actually ended up breaking so we had to get a new dishwasher. That took another 2-3 months. Our new dishwasher has now been repaired twice, and is once again malfunctioning. We had the repairman out over a month ago and still no new circuit boards have arrived. I would love a refund and would trash this dishwasher. We have had zero issues with our range and microwave, but very upset with the price point and quality of the dishwasher. BUYER BEWARE.

Weve owned a couple of ranges in the past and Viking has generally had pretty good reviews and the price point was reasonable for the quality of the range. The dealer was definitely knowledgeable about the products and making recommendations and accommodating schedules. Overall, it was a good experience. We’re generally happy with the quality of the unit. The burners are what we like most about it and the speed of which things kinda heat up. But the one thing that we would want to see improve with is the oven. The temperature doesnt seem to be as consistent as we hope it would be.

When the door of the refrigerator in the house that we bought fell off when we’re opening it, we called Viking. They offered to replace the refrigerator at no additional cost, which was nice. So far, it is working well and the door is staying on. Other than that, our whole kitchen is all Viking.

Weve had several visits already for the fridge that we bought from Viking even though its still under warranty. Right after it was installed, the ice and water features were not working. They came out a couple of times for that and eventually they figured it out and fixed it. Then more recently, the unit completely died and it turned out to be the board for the inverter was bad. But the thing thats maddening is how long it took for them to come and fix it. The parts were in stock but it took three days to have the order put in and then these cant be shipped fast. We were without a fridge for two weeks.That to me is a poor customer service. Luckily we had a spare fridge in the garage that we kind of lived out of for two weeks. If somebodys fridge breaks, they should ship that thing via FedEx. They should come, fix it and not screw around. Then just this week, the ice thing was not working. I figured it out when somebody in the house that looks at appliances noticed that where the water is coming out to make the ice is completely frozen. I would think twice buying another Viking.

I originally purchased a different brand of refrigerator and I wasn’t happy with it. I needed to have it exchanged and I went with Viking since I got a wine cooler and a stove from them before. My Viking refrigerator is fine and its quality is very good. But its size is a little bit small and there is less space in there with the kind of depth it has. Also, its freezing at the top part of my refrigerator when I put things up there. The serviceman said he had to order a part and he was supposed to come back and replace it, so Im waiting. But so far, everything is very good and working out okay now, and I would recommend the refrigerator to people. Although I was not very happy with the sales people when I bought the first refrigerator, I would recommend the store to anybody.

Constant repair of Viking vgic365-6bss range. One thing you can count on around the holidays is to work on this piece of ** range. I was sold on the idea of handing this down to generations to come. I would not wish this piece of ** to any of my children. Shop around and read reviews. Regrettable.

I bought a refrigerator and a freezer from Viking Refrigerators because of their reputation. My favorite feature is the built-in lock. However, Im not satisfied with them because of the issues that were having and theyre coming tomorrow to fix them. The drain at the bottom of the refrigerator doesn’t drain correctly so it fills up with water inside below the meat compartment and sometimes it runs onto the floor. On the freezer, were having an issue with the icemaker. The service was the only contact I had with them. Our conversation went fine but the only problem was that Im in a rural area. I had to wait six weeks for them to come over to where this was located to do service. That part has been a bit of a hassle. It was frustrating just because of the service issue.

Wow. Im glad I discovered this site. It is somewhat comforting to know that so many other people have been totally screwed by Viking CRAP. My $10,000.00 Professional refrigerator is a total joke. The produce drawers freeze everything. The inside is fragile plastic and replacing parts is a nightmare. I talked to a carpenter just today about re-configuring the cabinetry that the Viking Professional (48 X 83) is built into, and replacing it with a normal refrigerator designed for a home. I also bought a double Thermador oven and 48 cooktop. I like it, but was told by the store that the appliances were purchased from that when things start to break on the stove, I wont be able to replace any parts because Thermador has an aggressive obsolescence policy, and you cant get parts after 7 years.I will replace the cooktop with a Wolf cooktop when it finally stops working.

This is the 2nd time since owning my Viking range that Ive experienced TERRIBLE service - the first time was when the range was brand new - it took months to get a new door. And now 2-1/2 yrs later the door has fallen apart AGAIN - service call started on 1/3/2018 - Service came out to assess the issue on 1/8/2018 - and NOTHING SINCE - Ive called on 1/11/2018 and 2/13/2018 both times never getting a call back with a status as promised. I must say that for what this range cost I am VERY DISAPPOINTED in the quality and the companies that provide service for Viking products. I owned other brands of ranges over the past 20 years and never once needed service.

When moved into a brand-new house, our Viking refrigerator came with it together with a stove and dishwasher. I like the refrigerators big drawer thats underneath the space for vegetables and fruits. So far, we already had some huge part replaced on it which cost about $2,000. We called Viking about it and they gave us the repairman that they recommended. The repairman came out and the refrigerator got fixed a month ago. But I can hear the sound starting to build up again so Im a little concerned about that. Other than that, Ive had an awful experience with the dishwasher. It broke and it took almost three months to be replaced because they couldn’t fix it. So I went all the way through Thanksgiving and Christmas without a dishwasher. They finally replaced it by the end of November because they could never get the part in. As for the oven, as expensive as it is, we already had to have a $3,000 replacement part for it. That was done about two weeks ago but when I turned it on yesterday to cook dinner, the part’s already broken. So, I need to have a repairman come again and replace it or fix it again because it will turn on to 350 but it won’t change temperature. When the appliances are working, it’s great but when it doesn’t work, it is horrible. Viking doesn’t come to replace things and the quality of their products doesn’t hold up to what the expense is going to cost.

We bought a complete set of appliances in 2014. After just four years of normal use, the water dispenser wont stop, the dishwasher display failed and the oven stopped working. When we called the authorized service technician, he charged me $264 just to tell me that some parts need to be replaced and all of them are not covered under the extended guarantee. Just to replace the control board of the oven will cost me more than $800. Also when called the customer service to get a clearer explanation about what is covered and what is not, the representative failed to explain where it says that the control board of the oven is excluded. We are very disappointed with Viking, we bought these appliances believing that they are better than less expensive brands but turns out that they lasted less than our previous appliances and the customer service is far worst. Sorry Viking, but this is not the way to keep your customers faithful to your brand.

We bought a new house and Viking appliances came with it. One of those appliances was a refrigerator and Ive found that the layout and functioning bit of it has been fine. Its of good quality and it has nice hardy doors. However, I have two issues with the freezer that will make me not wanna buy that product again. First, when I open up the door at the bottom where the ice maker slides out, the whole drawer comes out with it because of the magnets at the front. If the icebox is full, the little metal arm thing that comes down knocks all the ice off. Ice goes all over the floor and the back of the freezer and thats a major pain. We have hardwood floors and so when the ice falls on it, we cant feel like we can just leave it. Another issue I have is that when the pump turns on to pump water into the ice machine. It’s super loud, like really loud. You can hear it across the whole house. While we can tell it’s filling, all the other pumps weve ever had for other houses that weve owned have been super quiet. We couldnt even hear the water running. I will not buy that particular model again because of these two issues. Nevertheless, the freezer keeps things cold and it works really well. I think it’s a good quality product but the ice maker and water pump are poorly designed.

We wanted the kitchen to be more of a showplace than just an average functional kitchen. We ordered all of the appliances at the same time in January 2021, but they werent delivered until end of May. So, there was a long delay in the arrival of the appliances. We had them all there at the same time before they would start the remodel of the kitchen. Everything was on backorder at that time. There was a lack of inventory everywhere. We knew that going in, and most every appliance brand we looked at had some sort of delay on it. And we wanted all the appliances to match so we ordered accordingly and waited, which put us farther down the list on the contractors list, which was a long delay.The range works great. My wife loves it. The only real incident we had that we didnt know we would have was when we got everything installed, the icemaker didnt work. And that didnt get fixed until January of 2022. Once we got it in, we had to go through the customer service thing because it wasnt making ice. Viking sent somebody out. He checked it out and had to order a new icemaker. When it came in, they installed it and everything worked fine.

In the last month (September 2018), I have had three door containers fall off the door and shatter on the floor when I opened the refrigerator. All three door containers broke about one week apart. In addition, my cold storage drawer handle broke (plastic). What is going on with these components? Has anyone else experienced failure. This refrigerator was purchased in 2012, along with five other stainless Viking appliances. No problems with them. Viking says there is no recall and my warranty has expired. I would Viking to step up to the plate and assist. These are solid pieces that have appeared to fracture after six years of use. I would expect other things to malfunction but not solid plastic pieces.

In 2009, we replaced our 17-year-old SubZero with a Viking Refrigerator (15.2 cu ft of fridge and 5.1 cu ft of freezer). Aitoros in Norwalk, CT threw in a Viking wine fridge for free. The doors to the butter shelf broke very quickly after purchase and the cheese door is cracked. We also purchased an extended warranty. Bottom line, the service company after 5 attempts to fix the refrigerator told us we were keeping the door open too long. We are empty nesters who work all day and are nowhere near the kitchen. Calls to Aitoros did nothing. Calls to Viking Custom Service referred us to another store who does not service appliances purchased elsewhere. The service company who covers the warranty is unresponsive. For the last 6 months, our food is in the vintage, mustard yellow, GE refrigerator vintage 1977 (in the basement) which works like a champ. I would never, ever recommend a Viking appliance to anyone. I will never purchase another appliance from Airotos who we have used for the last 20 years. Whatever happened to customer service? It seems we have no other alternative than to go and buy a new refrigerator.

For my kitchen renovation, my design company that they use, Fergusons and the chain of them here in the southeast, the only ones they had everything in stock was Viking. And when I purchased the stove, I got a free dishwasher. Headquarters had to call a lot and I had to have people here all the time. They were really concerned. When you open the fridge, the drawer to pull out, which is cold and you can keep cheese and meats in it, I cut my fingers and they were concerned and had headquarters call. And then, the repair people -- everything was free -- coming out all the time from Fort Myers. The guy called it metal burrs that havent been sanded down. That was quite a worry. They called me from Mississippi. Its very rare and it just wasnt finished. And depending where you place your fingers, you could cut them on metal to open that inside drawer. So, that was a bad experience.Also, the freezer didnt shut properly and the tech had come out several times. It was the most finite adjustment on something. But I could have lost a couple of hundred bucks worth of food because the alarm kept going off. And he came and fixed it, and an hour and a half later, the alarm went off again. He thought he fixed it. So, it was really challenging for the Morale in Fort Myers to contract repair people with Viking here in this area. That was maddening. And then, the dishwasher, an extra button for quietness fell right off on the floor, and it was a glue problem. The Morale had to come again.Its free for me under warranty. It just was disconcerting and all the appliances were brand-new. I heard him talk to headquarters and he said, Yes its a glue issue. And he said, No, I cant reuse it. Its covered in labrador fur and cat hair, which as soon as it started to hang out and the labrador would walk against it and it hung down from the bottom. It didnt seem to make much difference in the quietness. Its an incredibly quiet dishwasher anyway. But they had to order a new one, so that took a while, and they had to come back and put that in. That was a surprise, all that happened right away. But everything got fixed and Ive been very pleased since. Its a super quiet dishwasher and I like the red light that shines on the floor that shows when its on.And then, all the new fridges, all brands, the alarm for the freezer and different ways to adjust the temperature of that meat drawer and the freezer. And then, I like the microwave. Its so nice and simple. There were higher-end ones with the convection fan in the microwave, and I got simplest because I picked over the stove with the vent pan under the microwave. The way my kitchen was designed, it seemed the best route rather than a hood.The stove is unbelievable. This induction stove is the best thing in the planet. I heard good things about them and everybody I know whos renovating was getting new appliances, and new stoves are getting induction, and were just in shock about it was the fastest weve ever seen to boil water or cook. So safe, the way the magnetic field isnt hot. The oven is incredibly fast too. Its interesting. You dont have to preheat at all. The fix-it guy is a surprise too. He was fabulous, a longtime veteran and knows all his Vikings, and he was stunned. He was so puzzled about the freezer not closing. He thought of it truly as a challenge, a puzzle he had to solve. Because when he thought he fixed it, just 90 minutes later, it broke again. So truly, puzzled, and worked on the phone a long time with Viking in Mississippi and tried to solve it. It was the most infinitesimal thing, some tiny adjustment of a gear in the bottom drawer of the freeze. One tiny little gear off compared to the other side and it meant it couldnt close completely, and then it couldnt stay cold.That was his first time ever had to have that. Also, the button that fell off, he was also puzzled. We couldnt figure out where it fell off from. Just one day, I was just looking, and Id hardly had the dishwasher, and there it was hanging down the bottom, then it came completely off, and I called him up. When he came, You sure that came from this? He figured out where it was, couldnt save the old one or the new one, and it took a while to come. But ever since, things have been okay.

Viking 30 single oven Model VES0130SS - Have had trouble with the door closing since day 1. The inside light stays on when the door does not completely close. The decals are pretty much illegible on the electric oven and gas cooktop. The self cleaner evidently does not function. The inside back fan is very noisy.

Im a contractor and Ive put in appliances a few different times. I also put them in the last house that we remodeled. On that one, we went all commercial-type appliances and I had lots of problems with those. Unfortunately, the refrigerator went out three different times. And the installation of the dishwasher was crazy. Ive installed probably a couple of hundred dishwashers before but for that particular dishwasher, I had to do some modifications and stuff on it to get the water in. If Im not mistaken, these dishwashers are made overseas.But the only frustrating thing that weve really had with the appliances has been the microwave. The LED lights have gone out. And the same is for the dishwasher. So the repair person who came out ordered new panels for both. He said it may take up to a month to get the parts. But so far, weve been really happy with the oven for the price that we got it for. The other one was about $8000 and it was 48-inch range. But now this one, its a cheaper designer line. And the service has been good with it. Its not the dual fuel. Its all gas and its cooking great.

The tech said that the first Viking range we got looked like it was dropped. Thats the only thing that would explain the problems with the oven cavity being kind of out of kilter. The rep I spoke to about it got kind of snappy with me and said that the tech was not telling me the truth. Also, the range wasnt level. The island vent was up higher on one side than the other and it stood out like a sore thumb. They tried to level it and the only way they could do it was in such a way that the tile backsplash behind it, with the grout lines running across horizontally. And one of the igniters was bent in to touch the burner and the tech said that because of that, it would not ignite. They replaced the range.They brought the new range in but it has the same problem as far as the back in the island grill not being level with the tiles behind it in the backsplash. The tech came out and he said the guys that installed it screwed up. He was able to level it and it looks fine. But the oven door is also off exactly the same as the first range was. We had a tech here last week for the fourth time. He tried everything, as far as tweaking the door hinges to see if he loosened the hinge screws and tried to move that oven door over to see if that would indeed get some clearance. He was able to improve it a little bit, but its still clearly wrong when you look at it from the top.Also, theres a kickplate that goes along the bottom of the range and when it was delivered, it was like it was knocked off of the little hooks that hold it in place. And it was scratched. He looked at the scratch and said they would replace that. He properly reattached it so it looked true and ordered a replacement part. But the replacement part was cut wrong and wouldnt fit. I still have the scratched kickplate.One more thing is the grates on top. There are three grates, one for each set of two burners, front to back. The one on the right was lower and was kind of dipped to the right side. The tech replaced the little stoppers that it sits on to see if that would make it work but it was still lower on the right side. He had to put washers in the brand-new range to make the grates level. This is their flagship 36-inch range. Its a $14,000 appliance. But the quality could not have been worse. We’re baffled. If I could do this all over again, I would not get a Viking product.

I’m in construction and I have seen Viking Ranges in the supply houses. The quality of the range I received is good. The team that I dealt with at the Viking dealer was good as well. I knew what I was looking for, but they explained everything. I’m satisfied with my experience with Viking.

Initially, we had a difficulty with baking, and then the temperature just cut off. It ended up taking an hour and a half to bake one sheet of cookies after it had warmed up for a good 20 and then 40 minutes. It took a long time. Someone came out, and he said nothing was wrong with and it hasnt done it since. But so far, so good.I live in an area that is lower population. We dont have as many service people to service. Initially, I was told I would have to wait a month to a month and a half for someone to come out and look at it. I pleaded with the gal on the phone. “Well, it’s just before Christmas, and I have a four-year old. And were looking forward to baking.” Lo and behold, someone had availability in their schedule. She called me right away and said, “I can get you in right away. Are you available?” I said, “Of course, I am.” I was disappointed in that. I said, “Gosh, if I had any future issues, it would be a bummer to have to wait that long for service.”In addition, I can’t get a pizza pan to go all the way in. Its not the depth of the oven. It just needs to be an inch and a half further in depth, and then a regular pizza pan could fit in. That was shocking to me. We ran into it on the first day of our move. We had the movers here and I thought, “Oh, Ill just pick up pizzas and cook them in the oven.” Because we live a ways out from any pizza place. I had to cut all the pizzas in order for them to fit into the oven, which is a pain in the neck. And then anytime I go to fix a pizza, I cant use the basic pizza pan, which is a bummer. Other than that, Ive enjoyed using the stove top, and the oven has been great since. Ive been happy.

Viking Refrigerators quality is good. However, the freezer was broken a couple of months ago. So the whole thing just freezes. We called for service and the technician showed up the next day and fixed it. For two years that Ive had it, my experience with them has been good.

We have a Viking fridge, range, dishwasher, hood and a refrigerator thats great. Its so big, has a lot of space and maintains temperature. The equipment is very nice but the local representative who takes care of stuff has been very difficult to get over here to check on problems. I’ve been trying to get service for my range, but the local rep doesn’t seem to want to come out and this has been happening for about a year since we moved in.

We like the Viking refrigerator and the quality is good.

I have a thing for color and I have a lot of red in my house. I couldn’t decide if I wanted a range in cobalt blue or red. So I was searching the internet and I saw the deal that Viking was offering a free dishwasher if I bought the oven. It took me a while to decide on it if I was gonna buy from a dealer in New York and I wouldn’t have had to pay tax. But I wasn’t comfortable with that so I bought it from a dealer in Miami, which is where I live. I bought it in red and that’s cost me considerably more. They gave me the dishwasher but I bought the red panel which I had to pay for and I bought a Viking convection microwave which is not in color. It’s stainless. The first time I used the oven, I was really uncertain as to how quickly it cooks. So I called Viking and spoke to one of the representatives who happened to be a chef and I told her I was making lamb chops and she told me what to do. Now I have a little bit of difficulty in removing the shelves and lowering them ‘cause the pull-out shelves are in an obviously different way than regular ovens. I cooked the lamb chops a little too long so while they still came out great, I overdid them so I have to be a little careful in learning exactly how long I can put something in the oven or the broiler. And I’ve never cooked with infrared and it is fast.The range, when it turns on, it’s so fast and it boils water so quickly. The only problem I did have initially was that the broiler can that came with it was a piece of junk. It looks like it came from a $500 oven. I read the user’s instructions and it said, “Use no chemicals at all. I bought special cloth in Sweden to clean it. But the pan, the first time I used it, the surface started to come off. So they sent me a new one and the new one looks exactly like the oven rack which is what should have come with it in the first place. And it’s wonderful. However, I found this tiny little beige mark, like a perfectly cylindrical little round mark no bigger than the zero on the keyboard and I didn’t know what it was so they sent a Viking representative out and he found two of them on each side and they said they’re supposed to be there. So other than that, I don’t have any complaints. I love the Viking Range. I didn’t want to pay the extra money but I bought the sealed range set because that’s what I was used to and it was considerably more to buy it that way but it’s easy to clean. If you bought the open range, things can go underneath. And I’m not the neatest cook in the world. So all together, it cost me about $5,600. I love the dishwasher, too. It has a light in it and when it’s on, it’s so quiet you can’t hear it and the light shines red on my floor. The only thing is it’s a little smaller than I’m used to but it’s still very nice. And the microwave, it’s microwave and convection. So you can cook in it. But I have to learn how to do that because convection cooks very fast. But I love the way it looks. Also, anybody that I have had to deal with at Viking has been very polite, pleasant and always got back to me and got me that wonderful correct broiler pan right away. I don’t always use everything I buy but I like to buy and I like high-end stuff. And this is one of the few things I’ve never had a complaint about except the broiler pan which was the wrong one. So Viking is super wonderful.

We purchased a Viking D3-RDDFF23655, 12/10/12, all was fine until Nov. of 2015, when there was water leaking onto the bottom of the freezer, a water device was changed and cost us $333.36 (just out of the 3 year warranty). July of 2017, 5 years after purchase. Ice maker was not working, filtered water was not working correctly. Another repair bill of $840.26 to fix problem. We paid $2,800.00 and in just 5 years have had to pay another $1,173.62. Averaging over $270 a year. Based on reviews before we purchased this refrigerator, we had never expected such needed replacements and problems.

We did an expensive kitchen remodel in 2008, installing a $5000 built-in 36-inch Viking All-Fridge. In these last 5 years weve had nothing but trouble with it, and had to get service men out here numerous times. Often they were not able to fix it. It seems from the other reviews that weve been having the same identical problems with this fridge: 1.The beeper would start beeping at any time while the door was closed - was fixed. 2. The uber-heavy door is sagging to the left - was worked on, but still visibly sagging, so I dont think the fridge closes properly. 3. Ice builds up on the cooling panel behind the top shelf. 4. Water constantly collects on the shelves, dripping everywhere, and everything is wet inside. Have to keep towels on the shelves to keep them as dry as possible. Have to put in dry towels every few days. Have to take out shelves and drawers to dry out, as vegetables etc. will stink and rot when sitting in water all the time. 5. My vegetables freeze in the veggie drawer, and have to be discarded. Cant use the drawers.Numbers 3, 4 and 5 have been ongoing for about a year now. More than one serviceman has tried to fix it, and I have no hope that it will ever change. In the beginning the fridge was under warranty, and the repairs cost nothing. That soon expired, and weve been paying out of pocket for constant repairs to this so-called high-end fridge, which it is not. Our patience is wearing thin. The service people have been very helpful, and really tried their best to solve the problems, phoning Viking, and getting advice from them as to what they should do, but nothing seems to work. We live in Canada, but as Viking has no problem selling their products here, they should also be accountable here when their products dont deliver.This morning, the repairman came out here once again. Viking has told him to install a new gasket, which is the rubber around the door that ensures a tight seal. He did not do it, and told me straight up to cut my losses, get rid of this fridge, and get another one. Easier said than done, because it sits built into a space especially designed for it. So we are pretty much screwed. I asked him to send me a list of all the repairs they had done on this fridge so far, and I will post it here when I receive it.There is no warranty anymore of course, but it would be nice if Viking would acknowledge our very sticky problem, take responsibility, and reimburse us for the price of a second hand fridge. This is the first time in our lives that weve had problems with a fridge, and we sorely regret buying it. We will never buy any Viking product ever again, and will certainly advise everybody else against doing so. Had I known then what I know now, I would never have bought a Viking product. Fortunately my other appliances are not Viking, and none of them has given me any trouble so far.

Viking Refrigerators has a good quality and I really like their water dispenser. We went with them because of their name, but the dealer either sold us a defective refrigerator or it was dropped when they installed it. So we contacted Viking and had it replaced. We got it resolved and everything has been fine.

This morning my Viking range turned on by itself. I researched and found that there is a voluntary recall by Viking for this exact problem, but when I called I was told that my model was not covered under the voluntary recall, so they would not send me the repair kit. Instead they told me to contact an authorized repair service. While in the phone with Viking, my oven turned on by itself four more times. My oven is now unplugged and we have disconnected the gas line. I am extremely nervous about this issue. My model is the 307 series. Covered under the recall is the 306 and 308 series, among others. Does this make sense? No. In addition to this problem, we have had to replace the glass seal, hinges and oven igniters. We also purchased a Viking microwave which broke within the first 13 months. Very unhappy. Should have purchased a Wolf.

I saw Viking in other peoples home and Ive heard about it before. I liked the look or their design. My builder bought the Viking refrigerator when I moved to the new construction five years ago. The refrigerator part is okay. I like the shelving and the refrigerator is very spacious. The look of the refrigerator looks great and looks very modern. Functional-wise, its a big refrigerator and it has a lot of space, but other than that, its just a refrigerator. Also, I had an issue with the freezer recently. It has a drain pipe to a pan underneath it to drain water. The pipe got blocked and there was icing there. I had the repair service to repair it. I learned from the service guy that I need to do maintenance every year to move the refrigerator out and then its back to prevent any blockage. I had a bit of interaction with the vendor and their service was okay, although it will be helpful if the appliance dealer could have a stronger service department.I have about everything from Viking. I also have a dishwasher, microwave, range, and the hood above the range, but the dishwasher has many problems. It has been serviced by the technician three or four times already. When I had the dishwasher problem, I called the service company and it took seven to 10 days for them to show up. Sometimes I had to wait for a long time for them to show up. I may not want to buy Viking at all because although I had good experience with the refrigerator and everything else, if one has a problem, I may have to buy another different set. I need to have matching appliances. Viking has to take care of everything including the one that I have a bad experience with, the dishwasher.

Viking Ranges is one of the brands you’d look at if you’re looking for a professional-style range. Ive checked them out as I was doing a kitchen renovation. I’ve got a bit of an older model from them. It looks more clean and it’s not as fancy-looking. Its just simple, and I want it to work well and not look pretty. Performance-wise, I like how much heat it can put out and the consistency of that. It’s a lot more powerful. I like the high heat of it and also its ability to keep it below simmer. You can get it really low. Most ranges can’t hold such a low flame. The range has been great and I’m getting adjusted to cooking with it. One of the things that I think was a bizarre design of the range is when you have the oven on and it gets to a temperature, it cycles on and off. And it seems like it cycles rather frequently. It’ll shut off and then you’ll hear, “Tick, tick, tick,” and then it will all fire back up. I thought there was a problem with it, so I called Viking just to understand. From what I understood, the newer models have this glow bar, and it’s a little bit different. I think they fixed that but changed the mechanism.The Viking customer service were helpful and was okay. I had some problems at first when I got the range. When I was trying to get it troubleshot and have someone come out and take a look at something that there was a problem, it took them almost two weeks before they were able to get someone to me. That was just a little bit long, especially considering I just got the product. For people who likes to cook and can afford a range like Viking, I think it would be a good range for them to get.

My builder recommended Viking Refrigerators. Its quality is excellent and my favorite feature would be its two doors where ones for the freezer and ones for the refrigerator.

Our Viking Microwave that we purchased 2008 has blown a hole in the bottom of the microwave. I contacted three representatives from Viking, including the West Coast Office president, Bob Woods, who could not help us. We took numerous pictures and e-mailed them to him. He then talked with their engineers who had no idea what happened. This is supposed to be a top of the line product. I am extremely frustrated that I have been given the runaround with no answers. Our appliance repairman (Executive Appliance) said he has never seen anything like this, as the bottom of the microwave is metal. My husband and I live alone and are in our late 50s and do not put anything exotic in the microwave, so this is not an issue. PLEASE HELP!