We bought a high-end Viking refrigerator for our home only to have the motherboard go bad. We called a repair person recommended by Viking and he said this is the second call regarding this issue he has received today. Apparently Viking is doing nothing to help customers with what seems to be a known problem. Shame on them!

I started my degree in design and have always been very into design, form, function and how things look. I go through all the magazines and when I saw Viking the first time, I thought I wanted those in my home. One of the main reasons I loved the Viking is because it’s very simple, the lines are very sleek, and elegant. I went to an appliance dealer in Spokane, Washington and the salesman showed me all of the appliances. Wolf is a little intense for me. Six months later, we had to hone in on what we were gonna put in the house and so we went to that dealership in Bend, Oregon. I kept bringing Viking up and the rep kept taking me away from it. He said the brand doesnt update and doesnt have anything new and fancy with their machine. But thats why I want it. I don’t want anything fancy. There’s not even a clock on my stove. First I was kind of taken aback and I thought, “Oh, I have to use my own timer.” Now that I’ve used it, it’s what I love about it. There’s none of those pieces that often have problems down the road. The temperature is very true to the dial. I have a thermostat in there and when I put it on 350 and I wait 30 minutes, it’s at 350. The refrigerator doesn’t have the water feature that a lot of refrigerators have. When I open it up, it’s incredibly bright and it’s like the heavens open up. You just see everything. I’ve noticed that I can also keep vegetables or fruits in the compartment for a longer period of time than I’ve been able to in the past. It’s interesting how many people have come in to look at the house and they’ve all made comments on Viking. It just works so well and accentuates everything else that is in this kitchen.

Viking is a good brand and its the top of the line range. The dealer was very good, I like the stove and Im very happy. On the other hand, I called Viking because I had problems with my range and my ice maker. They re-directed me to a repair company located in Huntington Beach, close to where I live. Im very unhappy with that company. If Im the only one complaining, maybe its bad luck, but if there are other customers that are complaining about that repair company, Viking should use someone else.

Viking is good stuff and made in the U.S, and the quality of our range has been good so far. We wanted a big range and the dealer was well-versed on the product.

Same problem as the rest with ignitor constantly running. They replaced one on warranty and here we go again at the cost of over 300. You can almost buy a new and different stove for a few dollars more than the coming repair bill. If there was a recall on the ignitor, they sure didnt contact me of the problem. My wife hates it. She wishes she spent the money towards a new car.

We got the Viking refrigerator through our builder that arranged everything and because of that getting the service and the registration was cumbersome. In those situations, it could be made easier. We purchased the appliances almost two years ago but our house wasn’t completed until just now so, that’s a little bit of a difficulty. Other than that, our Viking refrigerators quality is very good and we like its size.

Seeing that this is my fourth change out on my Viking Range I think I am being generous with my one star rating. The range itself has been very disappointing since it has been the same reoccurring problem. But I will admit the service deserves a 4 star.

We have the whole Viking suite in our kitchen for 16 years and its built really sturdy. We have two refrigerators, two dishwashers, three ovens, the microwave, and the range top with the downdraft. The size of the refrigerator works really well, the space inside of it is great. We use one for all food and the other one is a beverage refrigerator. I use Executive Appliances for all my services. Its easy to get parts. Its easy to get things fixed. Viking is the best you can get out there. I recommend it to anybody whos going to do a kitchen suite. Its better to have everything thats the same and all of the components go well together.

The Viking refrigerator came with my newly built home three months ago, but its upsetting that the ice maker doesnt work and it has never worked since day one. The technician came out to see what the problem was and they supposedly ordered a new ice maker. Although I registered all of my equipment, I still havent gotten a replacement for the ice maker and they claimed that its not gonna be here till the end of August. But its a brand new appliance and I would like Viking to fix it.

My friends are the only Viking dealer down in Key West. We work on their cars for the business so I went through them. I’m very happy with Vikings product and impressed with the refrigeration. Their customer service guys were awesome, professional and nice as well. I would definitely recommend Viking.

All I can say is that I wish I had read these other reviews before buying our very disappointing Viking D3 Electric Range!!! It hasnt cooked right since the day we got it. Being on a special medical diet, I need to have all 3 of my meals cooked along with what I need to cook for my family. So, needless to say, my range gets a good work out. Thought I was buying a high end brand to fit my needs. Unfortunately, the oven does not cook to the proper temperature & takes forever to cook anything. 1 1/2 hours to cook thin chicken cutlets, almost 2 hours to bake a blueberry loaf that ended up being still uncooked in the middle & all the blueberries sunk to the bottom. The best was some birthday cupcakes I baked on the convect cycle which got over cooked on the outside & not done on the inside & actually exploded part of the tops off. Im going to try & include a photo if I can. All I can tell people who are looking to buy a range, DONT BUY VIKING!!!!! I wish I never bought one.

The door hinges don’t work on a 5000 stove. Are you kidding me?! It needs oven hinges; it falls and hits the floor. The glass seal is falling out. Overall, it’s a real piece of **!

I wanted the quality of the Viking stove so I went with them and Ive had it for six months now. I dealt with Reno’s Appliance, which carries the Viking stuff, and they were good about getting us the package deal. So, we got all Viking equipment, and that was good. I just had my stove serviced a couple days ago because something with the igniters were malfunctioning and the range top is not working. So, they had to do some work in here and it took a couple of weeks to get their tech out here.

We love our Viking appliances. We dont regret spending that money. I like how high our refrigerator is. It feels like Im at a grocery store. Theres items at the top shelf. It makes it like I know whats in my refrigerator. And I love the design. The people at Viking were also very professional. But we had some issues with the installation because we went with a general contractor, and they installed some stuff wrong because they dont deal with Viking often. So if I were to do this over again, I would have somebody who knows Viking. The contractor couldnt open the door. We couldnt open the door. We couldnt figure it out. And we had to call Viking and then they sent somebody to open the door for us.

A part that came with the range was not machined right and it didnt work. I filed a warranty claim and some local shop came out and replaced the part. Since then, the range has been great.

Have full Viking kitchen - dual-fuel range, fridge/freezer, dishwasher. Difficulty in obtaining parts in Ireland, and would never, ever recommend Viking - anything - to anyone. All have had problems, but none more so, from day one, the range. Markers on dials rubbed off after months. Oven door has never fit flush and hinges squeaked/squealed whenever opened or closed. Often, could not open door parallel to floor. Finally replaced both door hinges - at astronomical customs charges for delivery from USA - only to find that self-clean function now not working. Self-clean circuit board described, variously, as no longer available to obsolete, do not have to maybe were getting new manufacturer but dont know how or when to sorry, no substitute recommended.Have begun shopping new/used parts, incl eBay, world-wide, spending hours of time without success. Have fabulously expensive oven that is filthy. In addition, weve had to replace 3 ignitors, our repairman discovered that instructions for wiring were actually reversed from positions described in manual (EU compromises?) and any part that costs US$100 direct from USA seemingly soars to more than 4 times that price once it reaches Ireland and our local recommended Viking supplier. Never, ever again. I so wish Id found this site earlier.

When we bought the French door refrigerator from Viking, the interaction with the reps was favorable. The first time they came, they installed a product that was damaged and they were very good about coming and removing it. They gave me a new one because it obviously had been dropped. They got that done within a month. I like that I can control the temperature which is easy to do but the refrigerator that we got needs some work. The rubber seal that goes around the outside is not good at all. It’s folded over and not sealing on one side. The quality is fair and the door that opens down should be tighter.

Our cabinet maker thought that Viking was a good product and I bought my Viking appliances though him. I went to a mobile Viking showroom event and looked at all the Viking appliances for a new home. And if I did my whole kitchen in Viking, they would double the warranty. Instead of having the three-year warranty, it came with a six-year warranty. It was a great deal especially considering that Ive had to have them come out repeatedly to fix things that’s been wrong with the appliances. Apparently, the quality of Viking has gone down considerably in the last several years and I hadnt realized that. Ive got two refrigerators and the parts are just cheaply made. One of them was delivered totally damaged. The shelving does not stay in place. The drawers don’t function properly and the components bend too easily. The refrigerators are less than two years old and half of the parts in each one of them are bent, have totally fallen out or had to be replaced several times already. It’s very poor quality.When they installed the dishwasher, they didn’t put the bottom plate on the dishwasher correctly. Some of the parts have fallen out of it as well. They’ve also had to come out several times and fix the valves in the dishwasher. But the worst is the range, which has never functioned properly. It’s terrible considering I now have $40,000 worth of useless appliances in my home.The person that I contacted to get warranty service was extremely helpful and walked me through the process of getting everything registered. The problem was that they did not want to honor the double warranty on my appliances. Luckily, I had saved the original invoice and was able to forward it to them so that they could put into my record that it was covered for six years. Ive told everybody that Ive come in contact with to stay away from Viking, which is sad because my husband is a home builder. We could sell tons of Viking appliances. But we buy all of the appliances for the homes that we build from Ferguson here in Raleigh and they have quit carrying the Viking appliances because they have so many problems with them. Plus I will never have another thing that’s Viking in my home. It’s terrible. We’ve had problems with everything Viking.

We bought our Viking refrigerator through Best Buy’s Big Sale. The quality is good and it looks good too.

The Viking is not a minute fraction of what I think it should have been and expected. The customer service is absolutely miserable, had multiple problems from the start, and buying from Pacific In Store at Best Buy was a HUGE mistake. The Viking Experience which I literally looked forward to for YEARS is a massive let-down. The only positive is, I LEARNED and since I am selling my house and moving to Iowa I get to buy a high end range all over again and have it NOT be Viking! Like a nice WOLF, Thermador or Capitol. Viking can get **.

I’m in construction and I have seen Viking Ranges in the supply houses. The quality of the range I received is good. The team that I dealt with at the Viking dealer was good as well. I knew what I was looking for, but they explained everything. I’m satisfied with my experience with Viking.

Our Viking Range was only 4 years old when a tiny part in the electronic panel broke in half. After searching for many hours for someone willing to come and fix it, we were told that most likely the whole electronic panel would have to be replaced. Not satisfied with this, we continued our research and found that this defect was very common, and that the $20 dollar part could be purchased and replaced quite easily. We found someone that ordered the part (he was the one that told us that this was quite common and that a recall should have been done on our model of range).Since being fixed, the control knob has never worked very well and was quite finicky to turn the oven on. Now, after owning this range for only 5 years, the circuit board has shorted out. Rather than spend a dime on fixing this, I would rather just throw it out and buy a new and more simply made range. DO NOT waste your money on Viking products. They do not stand behind their appliances and it is nearly impossible to find someone that will waste their time fixing them. Go with something that can be easily fixed as I believe all appliances nowadays are designed to fail hours after their warranty has expired.

The range came with our house and the quality is not very good. It is not self-cleaning, which I dont like. It cooks food. But they can upgrade the design. It’s a large oven but its insufficient to put two standard sized cookie trays side by side. So you get this bigger oven but theres no benefit of the oven, only the benefit of the extra burners on top. We had to get an extra oven. Maybe their top-of-the-line models are better. This is an entry level model but its still a $5,000 oven.Its three years old and its already had two service calls. The warranty is only two years. The oven wouldnt light and the burners on top are sporadic in their lighting. Ive had cheaper ovens that are way better. I’d never buy another Viking. The service people were great to a degree. They were responsive. They came out and they charged me for the replacement pieces. They were gonna look into whether they could get a courtesy warranty on another part, but they never followed up. The people at Viking themselves who I contacted because there was a recall on some of these ovens confirmed my recall was not there. Even though I found some other parts that were not adjusted correctly at the factory and I had to pay to have the service guy readjust them, they said, “Thats too bad. It’s out of warranty.”

My beautiful Viking refrigerator with freezer on the bottom was not quite three years old when the freezer section starting to build up ice to the point where I could not open the freezer door. Luckily it was still under warranty and the repairman installed a heater probe kit to keep ice from forming. Not quite one year later the problem occurred again. The repairman came and repaired it. Now we are 35 days later and the problem has occurred again. Viking’s solution is to install a new heater kit. That’s a total of three times in 14 months. I asked Viking if they could help with this latest service charge but they said ‘no’ because it is no longer under warranty. I think if people are having this problem repeatedly they should either find a remedy or replace the refrigerators. I think Viking should stick to ranges.

We bought an entire kitchen of Viking appliances (fridge, range, oven, microwave, etc.). By far the worst is the refrigerator. Every time the machine has broken down, we call Viking for their recommendation which always is to pay more than $1000 for replacement parts. Weve done this now at least 4-5 times, but on todays visit the certified repairman told us it would be more than $1000 and he could not guarantee it would work (the immediately prior visit was 3 months ago and $1500 - on Vikings advice, naturally). Viking offered us 10% off on a new refrigerator - that would be less than we spent on the last repair. Todays Viking rep didnt seem to understand why I didnt think that was a good deal....hmmm..

I was familiar with the Viking brand and it felt that I like the quality better than the alternative brand. The only problem is that its supposed to be fixed. The knobs that turn the gas on and off don’t pop out as they should. Some of them are maybe defective and even the ones that appear to work well really aren’t very good. The other day I was walking by it and I had a shoulder bag and it swung and just bumped against the range. And the gas went on full blast and flames were coming up about a few inches. So it literally turned on the whole stove by just swinging against it, which is concerning for everyone. I’ve never experienced that with the other range before so I would definitely redesign that system to be safer.

Ive had Viking appliances for years now. However, the refrigerator had an issue with its refrigeration system that made it freeze the food in it. They sent several technicians out several times to replace its parts but they never fixed it so they replaced it. I was extremely happy with how their customer service handled the situation. They did a good job standing behind their product. With the refrigerator that we got recently, we like the little piece of box featured at the bottom of it.

The Viking Range in our house has been in it longer than we have and weve been here for maybe four years but its pretty good. I got it serviced last Friday to make sure all the parts are working in order and for the most part, everything is working fairly well. I like the griddle part of the range because its fairly easy to use and clean. The whole range is easy to clean because everything pops off fairly easy. Im not a neat freak but its nice to be able to get all the food out of the crevices. Also, cooking on it is fairly easy.But, I cant get the temperature low enough. The low feature is too hot and when I simmer, I cant seem to get close enough to it without igniting the pilot light again. For example, usually with rice, you put on a low simmer and the low setting is just still too hot for it. Also, I dont know if this would interfere with the flame but we have a gas stove and an overhead exhaust and it would be nice to have the exhaust where the oven outtake is. Because instead of having an exhaust over the food, it would just be more on the same plane as the food. Its also nice to not have the fan on because its so loud when Im cooking and I feel like Im in a wind tunnel. But other than those, the functionality of the stove is quite useful.The dual oven is also pretty nice but its cavity cant fit a turkey. You have the three-inch roasting pin, the elevation to that and then you have the bird which has a big breadth to it so Im not able to put it in the oven. But, for the most part, its pretty nice with the conduction and all those features. Then, we have an industrial professional grade, so its raised off the floor a good three inches. You could use that to gain more cavity space. In addition, we have a little warming oven to the side and the width of that is too narrow but the height on it is perfect. I would like it a little bit wider for most dishes and sheet pans.I think its very reliable and very consistent. However, my husband said that if he had his wishes, he wouldnt buy a Viking range again, but he doesnt cook and he doesnt get into the kitchen at all. I think its because its such a big piece of equipment but the actual components of it are very small. Wolf is what he really liked and the dial controls are a lot more flexible based on what youre cooking and the cavity is much bigger. But I would say some positives with Viking is that the cooktop space of the range is very open. I have a lot of big pans but Im able to put two big pans side-by-side without having problems. Also, I can put a small pan on top and not feel like its being swallowed up by the burner.

I got a French Door Refrigerator from Viking and I like that part of it. However, Theres a ding on the door because the people who designed my kitchen didnt have clearances from Viking. So far, the quality of refrigeration hasnt been than great. Plus, the refrigerator lost power completely one time. We didnt realize it at the time and so we lost everything in the refrigerator. Additionally, one of the drawers inside the refrigerator doesnt fit properly. We called in to Viking and they sent another drawer out. However, theres a fitting below the bottom of the door which doesnt line up right. That needs to be fixed. Somebody from Viking is gonna come by my place to talk about the clearance of the door.

My 3 years old Viking oven start acting up. First the broiler quit working. The igniter try to light up but no flame. Now the oven is temperamental, sometimes it will work, sometimes doesnt want to work. For a three years old oven it should not be doing this. Feeling frustrated. Spend a lot of money for a lousy quality oven. Trying troubleshooting the problem but all result fails. This should be simple to fix. There is not much electronic that goes with this oven. Just switch, gas line, igniter & thermostat...what else is there.

We were in the market for something above the ordinary so we went and looked at a Viking range at some of the appliance stores and it certainly was. It was really what we wanted. The dealers did everything we could have expected and more. My neighbors came into the house and said, “Ooh.” Everybody’s in awe of it because they’re expensive. But it’s a beautiful appliance. My favorite feature of the range is the convection-cook part. I bake in that so much more even than a convection oven. All the burners are nice and even the burner liner on them. I recommend this appliance. I would do it again and wouldn’t look anywhere else because I love it.

We bought (it was 100% my husband who wanted this stove even though I cook ALL the time) a 36 6 burner Viking stove in November 2004. Within the first 2 years, a repair guy had to come in to fix the ANNOYING click-click-click sound from the burners. Then a year later, came back to fix the click-click-click sound (and taught me what to do to try and fix it myself) as well as the broiler which broke. It is now mid 2011 and I have had no oven for over a month because about 6 months ago, the oven went and I refused to pay the $400 for the visit from a repairman just to tell me that I needed another part. I tricked the oven to work; first by putting the broiler on for like 10 minutes then carefully turning the knob to the temp I needed it by, then preheating it for like an hour along with an oven temp gauge thing. But now, the oven and broiler are no longer working. I have a service call into PSEG to come and fix it. I asked them if they service Viking and they said that they will. Well see. I also have the issue with the caked on grease on the burners that no matter what I do, will NOT come off!I HATE this stove.

We remodeled our apartment a few years ago with a new kitchen. I wanted to use all American made appliances and purchased Viking products to include: Oven, stove top, microwave and refrigerator. I have had issues with all the appliances and most have been resolved but my refrigerator ice maker remains unrepairable. The refrigerator is no longer under warranty but I have tried for years to have the ice maker repaired at different times. It will work for a very short duration and then will build up ice and the whole refrigerator needs to be defrosted and a part needs to be replaced. Here are some of my out of pocket costs: 5/7/18 $89.95, 2/6/18 $142.70, 11/8/16 $256.00, 10/26/16 $59.95.Viking initially was receptive to trying to help me resolve this issue but of late I received this email. I was told we unfortunately cannot issue another warranty authorization for you but to contact Appliance Pros since the part is still covered for a year after installed by authorized service company. The repair technician can no longer fix my appliance as in his opinion, the ice maker is a lemon. He is the owner of Appliance Pros which has been on Vikings approved vendor list and he has serviced it since the problems began. Now I am left with a very expensive refrigerator that cant make ice (in Florida) and I have no recourse. I would not recommend that anyone buy Viking products! They should be replacing the refrigerator given all we have dealt with and the amount of money we spent on their products and make good on their lemon refrigerator.

Its a nice refrigerator. The only thing I didn’t like was we had a repair guy here twice already for two fans and then the ice wasnt working either. The technicians were very knowledgeable and courteous. They had to order a couple of parts. The first time we had a fan that went out, it took about two months to get. But the tech rigged it up some kind of way and it was not losing any kind of coolness to it, so it stays running. It’s just made it louder. Then we just got that other fan replaced last week. The tech came out and fixed that for us. It took us about three weeks before he got that part in to get it fixed for us. So quality-wise, its not worth the price.

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

I bought a house on June 1 that has all Viking appliances. Since I bought the house, the start button has broken twice, each time taking 2 weeks to repair. Luckily the old owner purchased an extended warranty so it was covered, but I literally used it twice and the button broke again. He told me to tap very lightly, but even with that, a tiny plastic part cracked and the dishwasher wouldnt work.Then I received a notice that an electrical part in the dishwasher was on recall and would take 14 business days to arrive at my house, at which point I could schedule a repair person to fix it. Again, the dishwasher will be out of service for 4 weeks. I called Viking and asked them to extend the warranty because the dishwasher has so many problems but they declined. They said the start button will be covered for a year, but labor isnt covered once my extended warranty is up. Ive never had a dishwasher problem before, and this one has only worked for 4 washes in the last 3 months. Save a lot of money and aggravation and pick a different one.

I purchased a Viking Refrigerator DTBB363R had several repairs. Now, I get a recall with the option to purchase at $3,600 plus tax. The Viking representative caught me off guard with offering a new refrigerator which is configured exactly the same with a new warranty at half the original price. My receipt from Sun Appliance shows we paid $4,490 on October 7, 2003. We are retired on a fixed income and feel this is unjustified. We feel we are caught between the eight ball. We do not want a defective product that could injure someone. And since the refrigerator has custom panels to match the custom kitchen design, we have no other choice but to purchase another one. Shame on Viking!

Viking Ranges was one of the higher-end ranges in the store where we bought it. Having the same size burners on all four on top was attractive to us and the ability to clean up the top compared to some of the other ones. It didnt take long to install the range but we had problems with it for almost two months. The stove wouldnt light on the first try and it took several tries for it to light. We had a technician in. He had to come back four times before he was finally able to figure out what was wrong with it. It was easy enough to get the reps. They come and do it, and think they had it fixed. Wed call them back and then, it would take them a week to come back but they were good to deal with. Were generally happy. The broiler is amazing in it.

I had a frustrating and disappointing experience with Viking Ranges. I chose it because of the style and cost but the range I received was horrible. The first time I used it, I turned on the burners and then I turned on the oven. Underneath the burner, it exploded into a flame so I got a fire extinguisher and put it out. I called Viking and they sent out a repairman. He looked at it and he said that the range was a total loss so they arranged to have it replaced. When they came out to replace it, they arranged the time with me.The night before the agreed time, they called me on a robocall and told me a different time. So I called them back and I said, Ive already arranged to meet at the time we agreed. They called back and said, No, we cant do that. They said that the only way I can arrange the time is to wait til 24 hours before theyll tell me when the time would be. Thats hard to do if youre working so that was a hassle. So I said, I dont know what to do because I cant meet that time you want cause Ive already arranged with my work to be the other time, which we already agreed to, well, I already made the appointment. That was a week earlier and they said at that time it was fine to have the time that we arranged. So I did, then they said they didnt have another day when they could tell me when they could come back. They called me an hour later and said, Okay, we can meet your original time. They came and replaced my range.Viking’s customer service reps were fine but their service people were a hassle because of the scheduling. The actual service man who came out was fine. What happened was very dangerous. The repairman even said that if I turned on the oven first, let it go for a long time and then turn the burner on, there could have been an explosion. But I had the burner on first and then I turned the oven on so all it did was catch fire underneath the burner. My Viking Range works fine now. Its just that I got a really bad Viking Range in the beginning.

Viking Ranges popped up as being nearest to my house when I did an online search. I like the brand. The stove is great, reliable and is a beautiful piece. They’re known for that but unfortunately, that’s the only thing they’re known for. I have the hood on top of the vent but it stopped working so, I called them. The customer service was very short. When some guy came out, he said that he had to change the whole part and he was going to overcharge me for something. But I was able to fix it by myself and it was just a loose wire. I grabbed a screwdriver, took it apart, took the thing out and then was able to put the wire back in place and now it works fine. It was pretty evident what was going on where it was a failure in the switch but they tried to scam me and make me buy a whole new piece which is ridiculous to me. I also have a Viking dishwasher and I figured that they could fix it. The technicians came out, was very nice and he did his best trying to fix the problem. He accomplished it ‘cause the dishwasher started working again but it was for half a day. The next day it stopped working and continued to be clogged. When I called back the technician to see if he could come back and repair it again, he never showed. He said he would call back and see if he would reappear but he never did. Eventually, I stopped calling him and I had to call a new place. I had to pay for somebody who will fix everything that the Viking technician wasnt able to fix. I was charged twice to get the repair. After that, I was reading reviews online and thought I should’ve gone with the different dishwasher. Viking doesn’t seem to have a very reliable dishwasher. The dishwasher is terrible. It keeps breaking down, flooding, it’s not easy to use, and it’s a disaster. On the whole, Viking is known for being exceptional and I have no complaints with the stove. Its phenomenal and it always works out great. But I would totally advise others to buy a different brand of dishwasher.

In March 2016, I spent 17,000 on a Viking professional oven and refrigerator. The oven broke TWICE within the first 6 months. Last week... just over 1.5 years after purchase... the refrigerator went out. Seriously?! I thought I was spending a large amount of money for a better than average product. The Kenmore refrigerator in my garage lasted 10 years, and my Sub-Zero lasted 20! When I called customer service, it took 2 days for them to tell me they would be out in 8 more days! No. They final acquiesced and agreed to come earlier... but they tried to make me wait more than a week. I threw away several hundred dollars worth of food and, evidently, several thousand dollars on sub-standard, overpriced professional appliances. I would steer anyone away from Viking!!! I purchased mine at Best Buy in Houston, and fell for the quality sales pitch. So far, just a quality price tag.

I liked the way the Viking refrigerator operated and looked when I saw it at the store and I knew it was a high-end product. It has a lot of extra room in the freezer that I didnt have in my other refrigerator before. So far its working alright, although sometimes it makes a loud noise when its defrosting and I dont know if thats normal or not. Overall I have very few complaints about it and I hope that it will continue to be that way.

We have a Viking stove, and we wanted to match the other appliance that we have, so we purchased a Viking refrigerator afterwards through P. C. Richard. I love our Viking refrigerator. I like the aesthetics and the looks of it at the outside, and inside its just as beautiful. I like the Viking style. But we havent had our Viking fridge for very long when the door opened and got a dent because it hit the cabinet. We had a refrigerator for 15 years and it never had a ding in it. But now Im so disappointed that we have this beautiful fridge thats not even a month old and it already has a ding it.

Viking Refrigerators has a good appliance. It gave me good refrigeration and I like the overall sleek look of it. I was satisfied where I purchased it from. The gentleman that helped me was knowledgeable. He also found the product online because they didn’t have it in the store, so he was incredible. However, on the delivery of the first fridge, the item was damaged and we had a huge issue with that. Their customer service or delivery people gave us a really bad time, but Best Buy went over and above to rectify the situation, so I do appreciate that. It was very close to the holiday and it was supposed to be delivered at a particular time but it wasn’t, and so they gave us a temporary fridge to refrigerate my things.

In the 15 yrs we have owned the Viking (Viking all gas range 36), I am about to replace the oven door hinges for the FOURTH time. In my 75 yrs, I have NEVER replaced oven door hinges before. The spark module has been replaced, and several other parts replaced.

We’ve just moved into a new build and we got to pick the appliances, and the contractor ordered everything for us. I like the fact that the Viking ranges rolling shelf that can roll in and out and I can actually adjust the height of it because a lot of ovens that I’ve seen before were fixed in a certain place. So, that’s handy and it seems to cook evenly. We like everything about it - the way it looks, the little lights that come on it, where the knobs are, and it also functions well. We’re very happy with it. Its of very good quality and its worth spending the extra money.

I bought a Viking 6 Burner Ranch and dishwasher. We finished the kitchen and tried to connect the ranch and dishwasher by July 2. I tried one whole week to make that dishwasher work but finally called for support. I got an service appointment 5 days later and they found out that the brand new dishwasher pump is not working. We order the parts. The installer company told me it is on back-order for 10 days. After 6 days and no news I informed viking and then the drama starts. Now I am still waiting for an exchange or part to fix my washer. There is no communication. The Veronica ** rep forward my case to a manager who has still not contact me. I have no answer since 3 weeks now and a broken new machine. This is the worst and rudest customer service I ever experienced for buying their expensive products. I cannot recommend that company at all.

Weve had a horrible experience with Vikings customer service. I got a brand-new fridge from them and it came scratched up. I told Viking about it and I sent pictures. But its very hard to show pictures of scratches, and they said they couldnt see the scratches. They sent somebody to fix it and clean the scratches, but they never really came off. A brand-new refrigerator should be perfect, yet it was leaking as well. It was a nonstop leak and everything was wrong with it. It was a lemon. Also, the door broke and wouldnt close, and we needed a new spring in the door. The refrigerator was under warranty, and we had many customer calls and bad experience. Whenever I called in, I sat on hold for half an hour. The contractor came here and said they couldnt fix the refrigerator. So, after 20 visits, we got a new Viking refrigerator. I had a GE before this that was a cheap refrigerator, but then, this was the worst incident Ive ever had. I wish they would make their customer service better. We have all Viking products but wouldnt recommend Viking to anybody. The product does not live up to its name and standard.

In our old place, we had Wolf and we really liked it. When we moved, the new house had a Viking stove. We looked into changing the stove to a Wolf, but my husband did some research and realized that Viking is a really good, reputable brand. When we looked at the appliance store, we saw the fridge. Then we also got the dishwasher and the steam oven just because everything needed to match for my husband. We’ve had them for a couple of months and so far they’ve been good. We like the refrigerators different controls and the compartments. The only thing that would be of benefit to us is having the water in it. But otherwise, we’re extremely happy and satisfied with Viking.

I have been familiar with the Viking brand all my life. I bought a 30-inch dual fuel range from them two months ago. It is the very first Viking appliance I owned. However, we had to have a repair immediately because a fan was defective on it. They were prompt in getting the repairman out and getting it repaired under warranty work. I was pleased with that. But I still need to figure out how to monitor the temperature to make sure it’s calibrated right because my baking seemed to be different than in the past ovens. It doesnt seem to be baking as quick. So, I wonder if it might need to be calibrated that the temperature is running a little bit low. Other than that, the dealer and the technician were very good. I got a good deal on the product and so far, Im satisfied with Viking.

I got a Viking range for matching my kitchen because I had already bought a Sub-Zero. The quality is excellent. It controls the heat quite well.

Unbelievable, but after 3 months and some limited use, our outdoor grill burned through the light wires and short circuiting the house. After finding the tripped fuse switch, we tried it again with the lights off. It worked once and then the burner fell off as it had melted. Viking says that this $6,000 plus range actually wont let us close the canopy and heat it up. They said to just put the food on and it will eventually get done (have they ever tried a turkey or even a chicken breast). They say that people call in all the time with burned wires and knobs falling off, and that you really arent supposed to warm it up (contrary to what the manual says). In fact, the canopy thermometer must be a decoration as its never going to go up at all! Id like to return this sucker, and I do accuse this company of fraud!

The fridge is a little loud and in the ice machine, the ice falls out of the bucket and into like the lower baskets.

Ive known about Viking for years. Ive had Sub-Zero for years, but we just replaced it with the Viking. I liked the quality of the Viking refrigerator I received. It’s a side-by-side refrigerator. However, there’s one thing I don’t like and that is there are no shelves on the freezer side of the door. There are shelves on the door on the top, but just not on the bottom. I’m used to the Sub-Zero having the shelving all the way down on the door.

Ive been cooking my whole life and my parents had a couple of Viking Ranges. I went with them as well because of the quality and a specific offering that they had that included a free dishwasher. The range is excellent. I like the simplicity, the quality, and the ability to rebuild, repair over time and the lack of any real computers and microprocessors.But I have never been more disgusted in the service that I received from a company, let alone one that Ive just given $5,000 to. I interacted with tech support a couple of times. The individual I was talking with was mumbling into the phone and acted like he was doing me a favor for helping me. He acted like my questions were completely ridiculous. When I talked to somebody at a call center in India for an appliance I bought at Home Depot, they treated me better than this. I had to tell him to put me on the phone with a different tech support person but they have no further help. I talked with people in the parts department who told me I was incorrect with regards to where the data tag was for where the serial number and model number were. It was an all-around garbage experience and they will never get another dime of my money.Ive since talked to other owners of Viking products as well as some technicians and they say that this is a common trend. I have written Viking and theyve not gotten back to me. Quite frankly, my next purchase will not be a Viking because Ive never encountered such pathetic treatment of a customer, especially one who thought they were buying a luxury brand which would come along with the support. Ive just convinced somebody not to buy a Viking as a result of this because that is unacceptable to me.

We were doing a total renovation and I looked at a variety of options. I like that overall the Viking had the features I was looking for. Im looking for the long-range sort of usage of it and its value holding up including some point reselling the home and whatever. We really liked the double oven feature part of the range. One time, we had a problem where a light would not turn off in one of the switches. They had somebody come out and troubleshoot it. It took them a while to figure out what was going on with that but they were very good about getting right back to us and servicing that. And it is under warranty. But even so, I felt like in any event, they would have addressed whatever the issues were. So far, weve had an excellent experience with them.

Im an interior designer, so Ive used Viking ranges a few times in houses that Ive designed the kitchens and built. I bought my range at Ferguson and got a good deal on it. I love my range. It is of good quality, has high heat output and all the grates are very heavy. Its a little difficult to clean though. Also, it is more of a commercial level, and its a little difficult to learn how to cook on it.The ovens are very hard to get a hang of because theres a drop-down broiler heating element in the top of both of the oven units. If you dont position your racks right, you will burn everything. If you get them too low, then you burn it from the bottom, because youre too close to the bottom element. I used the manual to figure out the configuration of the oven racks. Once they stopped burning things and figured out the positioning of the racks to cook what I do on a daily basis, it was a little better. Right now, I have some little issues with it and I have a service coming out tomorrow. Its not preheating right, and the fans for the convection of the large oven sounds like a motorcycle when it comes on.

Were in the Florida keys and we just spend a couple of months a year at this house. We had to get a local company to take out the old refrigeration units and put the new ones in. We needed someone that would guarantee they could get the units upstairs. It was a complicated matter so we chose Viking Refrigerators for practicality purposes. The couple times I saw the Viking rep, he was very pleasant and it was so nice that he could call the company to get right in with somebody to troubleshoot problem. It was really good that they offer that so I know I wasnt relying on one person with very limited knowledge as to what they have.The refrigerator was doing well but there was a lot of noise in the beginning. I took a peek on the top for some vibration and I read in the instructions 22 screws go in there. Once those were put in the noise went away. Also, the quality control needed some help. In the freezer the sensor at the bottom of the door was installed backwards. They had several visits but they couldnt figure out what was wrong with it. And they finally got it, had to order in a part and then we had ice. But other than that, they have been great. Right now, Im super happy with them. I love the size and quality of the ice cubes. They fit right in my water bottles. The freezer doesnt defrost so much every time that the ice sticks together. So thats good, I like that.

Ive been holding off giving this review because I was hoping our problem with Viking is going to be resolved sooner than what we are experiencing. We have now occupied our home for almost 2 years and the warranty on these appliances will soon expire. Our builder installed the 7 series built in side by side refrigerator and freezer into our newly built home. The fridge started acting up 3 months into closing. It started with it not cooling, then the water dispenser not working. The freezer also quit working. Viking kept sending their contract maintenance and he kept ordering parts and installing them with the appliances still not working. There are so many dents inside this fridge it doesnt even look brand new anymore. Its preposterous for a supposedly a high end appliance in a brand new home over $500K. Ive had better appliances supposedly from lower end brands that performed way better than these Viking freezer and fridge. Finally this month, they replaced the refrigerator after having us go through unsafe food storage because the appliances werent working properly for months. Now the replacement fridge is convoluted with the freezer. The top part of the fridge is sticking out and the lower end of the fridge is pushed further than the freezer. Both appliances arent aligned properly. Its disgusting how a home of this value would have appliances installed so poorly. The installers even admitted that Viking should have replaced both appliances because the freezer is an older model. After the installers left, the freezer quit making ice again. We called Viking and of course, they will once again send the maintenance person who had been trying to fix these issues. DO NOT get a Viking fridge and freezer! Its absolutely disgusting how the customer service dealt with this problem without resolution until now. They should have replaced these appliances right away. I could purchase a pre-owned vehicle of the same price that would run better than these appliances.

I have always dreamed of having Viking appliances. I moved into a new house and my wish came true, Viking refrigerator, Viking double ovens, Viking 6 burner gas stove and Viking warming drawer. This came with a hefty price tag but I was over the moon. A few issues with the appliance company, that was a little over 5 yrs ago. Then May 2014, out of warranty we were told by Viking and had to replace the motherboard in both ovens!!! To the tune of over $500. Viking had issues with this problem so extended warranty slightly on newer ovens, so they were aware of problems in past ovens. Fast forward 2 yrs and both ovens are down again. Big pop and smoke. Both ovens again. I have left messages with Viking. No response as of yet.

WARNING!! YOU ARE ABOUT TO MAKE THE WORST DECISION OF YOUR LIFE IF YOU DECIDE TO BUY A VIKING APPLIANCE!! Keep reading: DO NOT waste your money!! We had a KitchenAid range/oven that lasted for years. Got tired of its look and decided to spend a lot more to show off our brand new renovated kitchen. So we went with Viking – possibly the worst mistake of my life! For starters the rubber feet on the top grates kept falling off. Then the oven racks stopped sliding followed by the electronic ignition never going off after the burner was started. Made a huge stink at PC Richard and they finally got Viking to send a technician. Needless to say that sent an independent service company who only showed up TWO weeks after we opened the service call. They replaced the grates and oven shelves... which lasted only a month!!Out of stupidity I had put a deposit for an almost $10,000 order for our second home in Vermont. The salesperson at PC Richard told us the D3 series was the economy Viking line. (Seriously??? $3G for it? Could have bought 4 KitchenAid ovens!) So he recommended their top of the line. However, after getting stuck with this disastrous lemon, I canceled the order. I never believed on reviews but the self-cleaning cycle JUST stopped working. I got so mad that I decided that I will do whatever I can do, for the rest of my life, to educate consumers so they do not get trapped by Viking into believing that Viking is a state of the art, top appliance manufacturer. WRONG!! SAVE YOUR MONEY!! DO SOME RESEARCH ONLINE. FIND A GOOD MANUFACTURER BUT NEVER, NEVER IN YOUR LIFE BUY VIKING.UPDATED ON 08/31/2016: This is a follow up after I posted a complaint here. After posting the complaint they were very quick to email me (customer service support supervisor Juanita **). An independent technician fully evaluated the Viking appliance and made a list of items that needed to be replaced. The list is 5 rows long - that by itself says a lot about the range. The technician was excellent in explaining everything to us. Upon his departure he said that Viking will need to approve the parts or decide to replace the range. This was on august 10, 2016. Today, three weeks have passed and... not a word from Viking. I called the service company and... Surprise!!!! Viking has not even responded to their request. So here is another important piece of information. Be aware!! They claim excellent service... Well you are for a big, big surprise. As big as the one you are going to get once you buy a Viking appliance. No matter which type, not matter where. Horrible company. Save your hard earned money and certainly dont spend it on a piece of garbage like it.

I am not very happy with Viking Refrigerators. They are not at the level that I thought they were like Wolf appliances. It definitely compares with Maytag and KitchenAid and in that range, I think Vikings one of the ones that I would definitely go for. But price-wise, it is slightly expensive. They are also pretty small refrigerators. I wanted the 44-inch and has more options to choose but I did not see many so I finally ended up with the 36-inch ones. Although, its doing what a fridge is supposed to do and I think thats the minimum we expect to see. I like the compartment arrangement even though the rack arrangement in the lower compartment is small. Its also very noisy and I like to see a quieter appliance than what I have.

I bought a house that has a Viking fridge installed in it. Its okay, but right now my fridge is overfreezing and I got frost on top of everything so Im not so thrilled with it. I had reps at Viking come over to take a look at the crooked refrigerator and it went fine.

I like to cook and I wanted a gas range. Initially, I looked at the Wolf one which was a very nice range but the Viking range was less expensive. Plus, my best friend Jody has a Viking range and she likes hers so that was good. It fit in my space as well so it was economical and it was still an upper-end range. Its been installed for about two months but Ive only used it three times now for various reasons. It takes a very long time to heat up to temperature so that I can start cooking. And the other day, I was cooking and I was wondering whether it runs or goes off when it is at temperature. I still cant figure it out and I have to get used to it so its not confusing. However, the installation was dicey from the beginning and that was frustrating to me. I was under the impression he was a Viking installer who knew how to install Viking products, but he wasn’t and it was a nightmare. I also got the convection microwave hood and the installer separated the bottom of the microwave to shove the deflector between the bottom plate and the microwave. The deflector and screw were falling off of my microwave. It was leveled left to right but it wasnt leveled front to back and it was tilting so far forward that things were rolling out of the microwave. I asked him if he can put something behind it to support the whole thing. He got sassy and said that it’s an older house and that happens.I called Viking about it and talked to five different people. The first gentleman was so kind and said he was sorry. The first young lady I got after him was also really great. Then I got to talk to the next rep when it came to having to arrange having to arrange to have somebody to come out, I was told that I could pay somebody to come out and look at it because they dont do installations. They also said that they don’t train people to do the installations and that the instructions are online. So I should look online to see how to install my Viking range and microwave myself and tell the installers how to install it? I dont think so. Theyre not even typical stick it in and plug it in products. It didnt make sense to me that they’re all behind quality and made in America but they don’t train people to install their products. And when they’re not installed properly, its not covered by warranty. If they dont train their people to install their products then they dont have to be responsible for the warranty. Its bad business. Also, when I asked them to give me a name of anybody who can install the appliances, they told me that they can’t recommend anybody. The only thing that Viking would cover was if something was wrong with the products under warranty. So Viking has repair people but they can’t recommend anybody to do the installations. Its a stupid system.I went around and around with these people and I was very upset and distressed. In fact, I told them that Im an unhappy customer with nearly $18,000 worth of appliances sitting here that I cant use because Viking doesnt care that they’re in working order so I can enjoy them. Then, they said they could send somebody out and but it’s $100 an hour and since I dont live near any place where they keep anybody, I have to pay a trip charge. But it already cost me $430 to get the products installed and they weren’t installed properly. I was also told to call Best Buy instead because that’s where I bought the appliances and theyre the ones who are going to care if the products are installed since its their reputation. I never received a letter from Viking and I would have also appreciated if somebody would call me instead of me leaving voicemails for people to call me back. So I have this beautiful convection microwave and this Viking range that I have to wait four weeks for somebody to come out and look at them. Im not impressed with Viking’s service and I’m extremely dissatisfied with my experience. I’m also very unhappy with the way I was treated and the attitude of their reps. Then, now that the range is under a year, Viking came and took a look at it, only to find out that the knobs are not even on the right place on the stove. Thats why it still was not working. I’m done with Viking and I would not recommend them to anybody.

I had my Viking range delivered a month ago. However, Ive been disappointed. It was a new purchase and new installation. I have a double door 48-inch range and they werent level. And then there was a crack with the interior of one of the ovens, and the main oven has stopped working when I was getting my range replaced. It doesnt heat up and I dont know if that is installation or bad switching. The small oven works fine, but the big oven does not work at all. I went on record with the company that I bought the appliance with just to say that I know its getting swapped out but I havent done anything to it. I had used it twice. Also, Ive been forever delayed on getting a griddle cover. I have to think its coming soon but its been on perpetual back order with Viking and right now it looks like a margarined, ugly griddle. I just wanna get the cover. I wanna like it. I want it replaced. I dont wanna have to call anybody on it again and hopefully well never speak again. I hope its not an indicator of any sort of change thats happened to Viking because I did have a range in a previous home and I loved it so much. I had not a single problem with it and I wanted to go back to it again.Their people have been very responsive. There has been many cooks in the kitchen in my liking and I cant keep up with whos doing what, but I appreciate the calls. I wanna get the range replaced but the installation of the new one has been pushed back again which bugged me because that was another weekend of no real sizeable oven. Also, I have small children so its a pain in the behind but I just wanna have it done and over with. I picked Viking over some of the other premium lines and I wanna stay with it but I wanna get it right this time.

I could kick myself for not reading these reviews before buying Viking!!! Built a new home with all Viking appliances. Serious quality problems on everything except the range....so far. They are not a refrigerator company or a dishwasher company. I am as far to say they cheap quality! We absolutely wish we could go back to our GE or Maytag kitchens. In 2 new house with GE and Maytag and 15 years we did not even have 1 service call. Viking in 1 year of our 3rd new house 3 problems with ref. and just a bad dishwasher (never dries). Frustrated and feel terrible that I spent $10,000 over our budget to get Viking to end up with this level of quality and service.

I purchased a Viking package, should of looked into the dishwasher before I made them replace my first dishwasher after it broke 7 days of using it. It caused so much damage to my custom kitchen. Now that its leaking again, it caused more damage to the kitchen cabinets that I might have to remove the granite counter top and sink! The damage is probably 3x the amount of a viking dishwasher. Its been over a month of waiting to be fixed and still it hasnt been fixed

I had nothing but headaches with my Viking Refrigerator because of the little thing at the top for ventilation. The guy installed it too far to one way. He acted like he knew what he was doing and as though it was no problem. He took the tape off, and put it all the way to the right when it should’ve been centered up. The guy from Pac Sales says they’re not going to do anything about it. I said, “I’m an older person. I can’t take it off.” We’ve got to pull the refrigerator out and the thing at the top. My real dilemma is that they want me to take it off, take it down to the store and get the new one to put it back on. The lady says, “Well, why don’t you hire a handyman to do that?” I go, “A handyman? That’s gonna cost me money to have a handyman take this off.” I felt very dissatisfied with that situation. I like the refrigerator and how it’s keeping certain things cold. Its roomy with lots of different compartments. Its really nice and looks beautiful. My favorite feature would be the ice deal because I can just scoop it out. But I’m having a problem with the filler thing, that I feel I’ve been gypped. I should’ve been more assertive towards the salesman and the others. I was lost in the delivery and now I’m at odds with them to have it fixed. Viking should have some very faint lines from the top of the refrigerator where they should’ve had the insert.

I’ve known about Viking Ranges for a long time and I like the brand. When I bought my range, the representatives were terrific and very helpful. They were also prompt with the delivery, so I was very happy. The range I have is exceptional. I like everything about it including its appearance and the way it cooks.

We bought the whole set from Viking. We had some problems with the range but Abt took care of that. Since then, there has been no problems and its been great. Overall, were happy with Viking and with the appliances.

I went to Best Buy and bought a Viking range because I like the style and the large size burner. There was a big one in the middle which was exactly what I needed. But Im not having a good experience because I would have liked to have a product that is working, not a product that comes to our house damaged. I couldnt use the range after the installation because I was remodeling my house and then a few days after I finally turned it on a person from the gas company helped me because the burners were not working. Its been six months now that Ive been trying to solve this problem. I went back to Best Buy and talked to the manager and the second manager. They said theyre going to contact the service center but two months ago I was so disappointed and upset. I told them if they dont solve the problem or give me the solution I would return the item. After that they put me in contact of the service company. They said they would call me in three days and I waited. But then I had to travel for one and a half month and even until I came back they have never called me. I called again last week and they finally set up an appointment to solve the problem. So Im waiting and Im hoping that I dont have any more problem with the other Viking items. I am really disappointed I decided to buy. I knew somebody who had the product and had a problem with the service and I didnt listen so I am now having a problem.

The many repair people we have met since we bought this Viking Dishwasher in 2014 love to tell us how its impossible to troubleshoot, and breaks all the time. We replaced our old and very good Viking Dishwasher- that dated back to 2005 or so with one from 2014 when it needed a new pump at the urging of a sketchy repair guy. For this newer one we needed to rinse thoroughly the dishes prior and use all kinds of boosting products. (Lemi Shine). We had frequent service calls. It now needs $800 worth of repair for possibly 1) Moisture sensors, 2) drain pump or a 3) new panel, maybe. If its all three then its more than 1,400 dollars. These are repairs no reputable company can do within 3 -4 weeks. But we did have one guy come, charge us $125 (less than the going rate so we were thrilled, for a moment) and ask for stop tips. But he didnt fix it. And then he left to go on a cruise. Literally.We use this place as a part-time house so this is the second vacation we have spent doing dishes for the whole household + guests by hand. That and calling Dishwasher repair people. Sometimes they come and fix it and it breaks again, a few moments after they drive away and lose cell service, conveniently. The consultations in our area with reputable companies a minimum of $150 without a repair -- just to look--even if you have had someone else diagnose. They still refuse to bring anything on the truck to help fix it in one shot. The old one was great. It was loud and sounded like a hurricane but it really washed dishes. Its 20/20 hindsight but I bet the repair guy knew all this as he counseled us so hard to take it off our hands. The new ones are not good.I heard Viking switched to a new manufacturer (I hear its Asko now, but I do not know), or to a lesser quality from that manufacturer. Once they are (expensively) repaired they can last a while--but this is all rumor. In the meantime they are impossible to troubleshoot and you can analyze the manual all you want, nothing works. You cannot even manually drain it. So I recommend only buying this if you are actually an appliance repair person yourself or have one in the family. Kind of like owning a vintage automobile. But not nearly as fun. Not exactly a wind in your hair kind of experience. More like a dishpan hands one. While you look outside thinking of all the things youd rather be doing.So in short, park your ego and do not buy this machine. Unless you really love to do dishes by hand while you look at a Viking label in your kitchen. You can thank me. We finally decided to buy a Sears Kenmore with a stainless steel front and a 5-year service warranty. I added that to never pay that $150 dollar service fee for no work for a long time. Including installation, delivery and the 5-year warranty it cost less than the estimated repair cost of this one. Oh and there were no guarantees on the repair. And I did tell you the repair guy is on a cruise until after we leave. This review was based on Viking Model 032715-0000. PS. Its hard to tell from the images I posted but the bottom is flooded. Drain is cleaned, as are pipes checked. You cannot reset it to get it to drain following instructions in the manual. Note huge pile-up of dishes on counter. This has been our life this vacation. Hurray for Sears. Thank you! We cannot wait.

Shortly after posting we received a call from Viking asking for the repair estimates from the service company, which we shared. Viking replied that due to the age of the appliances (5 years) they are not able to help. Viking was once a great American brand that created superior appliances. For the premium price, buyers could feel confident in the the quality of their purchase and the companys customer service. Unfortunately that is no longer the case. Viking is aware of the flaws with some of their products, especially the refrigerators (as is evidenced by the sheer number of complaints on this site alone about the same issue), yet they refuse to stand behind their products. Despite my hopes that I would be able to report that Viking did the right thing and repaired what is clearly a design flaw affecting many, unfortunately I cannot. It would be extremely easy for them to resolve this issue, but they choose not to. Instead, Viking prefers to erode customer trust in their products, service and their brand. I am sad to report that the Viking of today is no longer the company it once was. My only advice to anyone considering a Viking appliance or a full Viking kitchen is: buyer beware. Read the reviews on this site and others carefully.

Weve seen Viking Ranges installed in other peoples homes. Prior to purchasing from them, I did a little bit of shopping at Thermador, but my wife had her heart set on the Viking Range. I purchased it through Appliances Connection online, which was very simple. I talked to them and they shipped it to me well-informed of all the delivery dates. It was a pleasant experience dealing with them and arranging for shipment and delivery.We got the whole package with the range and the vent hood and an external ventilator. However, Im seeing some issues with it and Im not really pleased with some things on it. The stoves leveled but the griddle isnt. Its made crooked and the oil runs off one side and immediately dump it into the catch pan. Then we had a Viking service man come out because the main door wont stay closed. When bumped, it pops open and turns the light on and shuts the oven off.My wife said that the oven works well. She loves all the features of the convection and its temperature control. Shes also very happy with the burners, though it has a large diameter. Maybe I should’ve got the Series 7 instead of the Series 5 because of the size of the burners. All in all, its not quite perfect for me, but my wife loves it and she thinks its perfect.

Every time I open the drawer, theres too much ice in the ice bin and it would spill out all over the floor. Viking is saying that it’s the design flaw and they wont send anybody out to look at it. Im not happy about it at all. I’ve had it for a year now and it was still under the warranty period although it has since expired. We designed the whole cabinetry around the fridge and I don’t wanna just swap it out. That would not be a great result but I am worried. Otherwise, it’s a good fridge and I like it. It has a nice base and it does what it supposed to do. It looks good and it works. There’s a special temperature drawer in the bottom, which is kinda cool, but it’s nothing I really use.

We have had the thing since 1999 and it has never lived up to what it was cracked up to be. It does no good to call Viking. When they first answer the phone, you will think you are on a straight track to be taken care of, but once you get to the source, all you will get is the runaround. The oven has had trouble a number of times, it is always the igniters that are bad. As for the broiler, we just learned to live without one, it will not last long when they change the igniter for some reason. What I dont understand is how this company is still in business? There needs to be someone to start a class action suit against this company. The burners work, but there is no such thing as low. If you turn something to low, it will still burn whatever you are trying to cook. All the heat is on the outside edge of the burner. Our Viking range model number is VGIS360BDSS, serial number R06289813435. I would not advise anyone to buy such a piece of high price junk.

We chose the Viking range for the BTU that it is putting out. Ive also heard that they are very long-lasting. They professional ranges compared with our standard ranges. I love everything about it. I love the broil temperature that they have in their oven. I love their racks because it slides out, while with other brands, it doesnt. If they like to cook a lot at home, Id definitely suggest picking a Viking over anything else out there if you like to cook at home.

After reading these complaints, I feel really foolish being included in this massive collection of consumers who have purchased these products that perform so poorly. No one should ever have to make this error again. Stove, dishwasher, and range aggravate me on a daily basis. My only hope is a class action lawsuit for deceitful business practice that will redeem this unfairness.

When our Viking range was first brought in, the range had a panel that wasnt squared. It had been assembled off-kilter so people had to come out and take care of that. Then getting the range set up was a little bit challenging as well. We put the full range in the island so we needed to get a downdraft. But the Viking dealer didnt seem to be quite as knowledgeable to be able to tell our builder what exactly was gonna be needed to install the downdraft. They gave us the specifications but it didnt really include anything as far as the downdraft being vented down underneath the floor. When you have a cooktop, the downdraft goes in the cabinet underneath. So our case was a little different too and that was partly why they were unfamiliar with doing it that way.This range also basically came with a free dishwasher but it doesnt dry. It also has had a strange odor from day one. Then for the warranty, I went online and put the information for the range. But for the dishwasher, there was a registration-type card. I mailed it but it came back to me because the address was wrong. It made me ask whether that was why they were getting rid of the dishwashers.But other than those, everything has been great so far. I like the overall look and style of the burner. The range also has a light that comes on when you open the door. Then there is a little button that you can push for the light to come on when the door is shut. But the light doesnt come on and it has never worked. The supplier from whom we purchased the oven has given me a number to call though. That aside, the quality is good. We also got the griddle that you can put off and on the top of any of the burners and its a great feature. I love that thing. It’s a non-stick one rather than purchasing the range that has the griddle built into it.

My husband is a cook and this is our last house. He wanted his kitchen like how he wanted it so he bought a Viking range and the dealer was fabulous. The overall quality of the range is fabulous too and I like its ease of use.

Our last range was a GE product and it had just failed, so we needed to replace it. Viking came to mind and we went to a local appliance dealer. I have known Viking for such a long time and theyre a very well-known brand. We had done some research online in terms of which ones that are better or worse. Generally, the customer reviews for Viking Range were decent. We had narrowed it down to Bosch and Viking when we went to the appliance dealer and talked to the rep about it to make our final decision.The experience with the Viking dealer was very pleasant. We only spent half an hour there and it was a dealer that we had done business with before. Hes local to us so it was a natural choice. So far, were very satisfied with the quality of the range. We like that the Viking range is solidly built and it is what theyre known for. I believe it is still made in the US. If people want to have a premier range in the kitchen for their cooking and if they enjoy cooking, Viking range is definitely worth the investment.

Viking was supposed to be a quality brand. Ive had the range for a year now and its not properly working. Ive had to have repairman after repairman in and out of my home and the problem is still not resolved 100% so its a bit of an issue. After nine months of not working properly, they decided to replace the whole range. And now, the parts that I had purchased that are supposed to fit the same year dont fit because a piece of it is warped. We finally got the other oven working because I didnt have both sides working for a whole year. And now that we finally got it working, the griddle that they replaced it with is warped. They had someone come out and look at it and it needed to be replaced. But Vikings saying that he didnt say that it was warped when I was standing right there and he did say it. They said that theyre not replacing it basically. So now, I have a warped griddle that I cant cover.I thought I was buying a luxury piece of equipment for my home and now its just been one thing after another and no ones been helpful. I havent heard from them for probably two to three weeks on what theyre going to do about the warped griddle so I just have another defective piece of whatever. It would be nice if I could go back and if they would refund me and I would purchase a completely different brand so that I could get some customer service.

Weve had Viking before so we decided we want to have Viking again when we moved. We bought the Viking refrigerator and the gas stove. When we had a problem, it was taken cared of and weve always been satisfied. We had a little bad luck with the refrigerator because at first it had a dent in the door so it was returned. The ice maker, light, freezer, and the fan continue running on the second one so that was returned again. Weve got our third one since June the 26th and its now working great.

I like that the range is pretty basic. Its simple and easy to use. Ive had to have the hinges on one of the doors replaced. But overall, the quality of the range is great. Ive enjoyed cooking with it. Also, the customer service is great.

I have a 6 burner dual fuel in TX and a 30 gas Viking in Seattle. Love cooking on both! The temperature control on all burners is far superior to the Dacor we gave away. Even heat in the oven is great for baking.

I like that Viking supports everything. Weve had repairs and it hasnt cost me much. The eight-burner range is fire. Its much better than cooking on four. Im spoiled now.

So far, I love my Viking range. It feels very solidly built. I like the way the burners are quite hot but have a lot of control. I bake a lot and the heat is very consistent. It works great. Also, it is easy to clean. Im sorry I didnt buy this sooner.

The builders put Viking in the brand-new house which Ive only had for over two and a half years now. And Ive had trouble with both my refrigerator and my stove. Although, I had Vikings before and the refrigeration was okay parts of it get really, really cold and even the bottom drawer actually freezes things. I was disappointed within a few months after we got it. The dairy product holders were both cracked and when you open the door, all the butter falls out. It took me a very long time to get it fixed because the dealer’s contractor was not responsive. I was informed that the warranty on that was only three months, which I thought was crazy on Viking since a Viking product is so expensive. It took me over a year to get that done and even spent the year leaving messages back and forth and got me assisted for it to be taken care of. I ended up just finding the manufacturer and ordering the part myself. I paid for $370 a piece which I thought wasnt right. I didn’t speak with a Viking customer service but I dealt with Ferguson which was the distributor that sold the Viking to the contractor. The experience was not okay. I had to get really mad and involve the contractor to get it done. The rep felt really bad once I called the contractor in and promised that would never happen again. So, I havent signed with Vikings again. I’ve heard another person in this neighborhood who has Vikings and had the same problem with her dairy product holder.

Im a previous owner of a Viking range and Ive always had them. I actually wanted a Wolf, because Ive had a Wolf too, and it works a little bit better for me than Viking but I went with the Viking because I wanted a white stove and Wolf doesn’t make a white one. I did a whole house remodel and bought $70,000 worth of appliances from an appliance store that’s a Viking dealer. I had a very good experience there and everyone has been great.However, Im very disappointed with the Viking range and they’ve already changed it for me once. Tim from Viking has been incredibly generous and he offered to give me the new stove. It came but one of the ovens is not working again and theyre trying to change some parts now. The ovens don’t get calibrated and they don’t seal, which was the problem with my last stove, and they try to fix it multiple times. The new one needs to have major amounts of repairs on them again and Im hoping they can actually get it right. I love the look of it, but Ive had nothing but grief. Still, I would like Viking to know that I do appreciate how well they’ve handled all the problems with it. At least they’ve been very honorable about keeping their word on trying to make things right. The stove is $15,000, big, and a dual convection 60 inches. And I also don’t understand why it stains so easily. I wish I knew a better way of keeping it clean. I use my stove every single day, multiple times a day, and Im a neat freak. When they picked up the last stove, there were these stains and some splattering that went into the black part under the actual surface. If I don’t wipe it immediately, it gets glued on. When I got the new stove, I cleaned it immediately, but the towel I was using to clean left a mark on the actual caps of the stove. So its a Catch-22 where I want to clean up but then I really cant because it leaves a different kind of mark. I would love to have someone call me and let me know how to take care of it the proper way because the rep doesn’t know either.

Other than the big oven door, my Viking range is great. I can put a couple of whole cookie sheets in there. Theres plenty of room to do whatever you wanna do. But the big door, unless I stick something in it, will not stay closed when we cook. It leaves a light on so I have to put something in to close it. I love my Viking a lot but the oven door is a pain in the neck.We also got a Viking refrigerator and the light went out. The guy came over to fix it and he didnt have what he needed. We tried chasing that guy down and we still dont have lights in the regular side of our refrigerator. Viking finally sent the instructions and I had them chase the guy down. So we have the Viking manuals but I havent been able to get to that tech to get him to come back.

These appliances cost us a lot of money… But the worst part is they cost us thousands in repairs. The 48 inch frig leaked and ruined my floors and walls and the stove has caught on fire and we have also replaced several parts. You cant get service on them and there is no customer service. Dont buy or even get one of these for free. They are awful!

The Viking stovetop is a safe stove and the quality is good. I use it almost every day. However, after I’m done using it, the fans inside it turns on twice to get rid of the hot air. And then it makes noise for an hour or sometimes even longer. I just use the oven to bake a tiny bit of stuff but now I don’t want to use it often because I don’t like to hear that noise. The stove itself is good but that oven is a problem and it’s annoying. When it’s working, it’s okay. I stop it and it starts to have something wrong. I won’t recommend it.

I had an electric range before and Viking is better. It’s a very nice range. Also, they have good customer service. As soon as I called, they gave me an answer for my little problem. The installation was wrong and they said they would send someone to fix it. Then, I called back to say that it was already fixed.

We looked at all the competitors and the reviews and comments from users. The look of the unit was especially important. Then I have another house that I had a Viking oven in, and there was a failure of the lining there, and Viking replaced the oven. I was very impressed with their customer service that although a little slow, they stood behind their product. We got a six-burner and were getting used to a gas oven. Its pretty easy to clean compared to other models, which is a big plus. Were enjoying it and it works well.

I would not recommend buying this refrigerator. After spending $4,000.00 on this refrigerator, we have waited 4 days for customer service to assist with warranty and have now had to contact an outside agency. After 2 hours of attempting repair and figuring codes we still have a non working Viking refrigerator. I have never had an issue with a cooling fan (per code) and have paid less than half of this money for other refrigerators. Appliance repair state this refrigerator is made by too many different companies and is very difficult to fix. I hope Viking stands behind its product and fixes this refrigerator or sends us a new one.

I see Viking in other peoples homes, and I got them because I thought the quality was good and they were kind of upper-end. However, the quality is not what I thought it was. We have the whole suite -- we have the refrigerator, a 36-inch freezer, a 48-inch stove, two dishwashers and a microwave. The fridge is fine and I like the size of it. However, I’m surprised at how poorly the others were built. We ended up having to get six dishwashers in total because four of them were bad. The other two, we finally said we were sick of being without a dishwasher, so we just accepted the poor quality. The stainless steel is thin, and it was dented on the front. The drawers on the side were broken, and we ended up having to pay shipping on it because Viking wouldn’t warranty it.

We have had nothing but issues with these Viking appliances. The Built in Professional Freezer/Refrigerator continually leaks so that our hardwood floors are ruined. The seal has been replaced several times. The freezer shelf has completely rusted out - am trying to replace but good luck with that - and the ice maker works when it feels like it. Never buy Viking!!!

My husband heard that Viking was the best kitchen appliances. We got the refrigerator and it the quality was fine. I would’ve liked it to be bigger but that was the one my husband ordered. It was an excellent experience overall.

I’ve gone through lots of refrigerators and this Viking refrigerator, which Ive had for three months now is a very good unit. Its door is really solid and heavy. I also got a warranty card. Viking is a great brand.

I heard that Viking Ranges had a good reputation and that they were solidly made so I bought one. For the most part, the quality of our range has been good. The oven works really well and keeps a consistent temperature. However, we had a little issue with it but they have been very responsive and are helping to resolve it. Also, the dealers have been very good. Ive been using Viking for just about a month, and so far, its been a great product.